Reviews

Another very pleasant experience. The staff are always very friendly and polite. Once again, they saw me at my appointment time, I did not have to wait. I have been a patient at this office for many years and I have always been pleased. I would highly recommend this team of doctors and their wonderful staff.

Mar 15, 2023

Great service from everyone working.

Mar 8, 2023

Love that everybody explains things to me.

Mar 3, 2023

My eye exam went great! The service was fast and eye doctor reviewed my other eye exams really well. The staff was very helpful as well. Good job! TSO

Mar 2, 2023

The whole experience was excellent from start to finish! I appreciated the the friendliness and care shown by the staff. Thanks for making my day!

Feb 24, 2023

very good ! would recommended to anyone

Feb 17, 2023

Efficient, easy to follow instructions for eye imaging, good staff communication amongst themselves and and patient. Looking forward to years of excellent care.

Feb 16, 2023

My visit went very well. Very little wait time and all went smoothly and proficiently. Dr. Drew took his time and answered any questions that I had. My only negative - optical shop needs larger and varied selection of frames.

Feb 15, 2023

Dr. Randy was GREAT!! He explained everything very well, I loved his knowledge and his compassion putting himself in your shoes to get you the best price.

Feb 15, 2023

Dr. Douglas and his staff were very polite and very helpful. The offices were very clean.

Feb 14, 2023

Really great speedy, and friendly experience. Only thing is I was told they would order my county and call me when they have came in. It's been 2 months still no call from them. I haven't called. Fell like if it's there in office they should have someone calling to remove it from location to give to the person who actually NEEDS their prescription.

Feb 11, 2023

Thank you for your service, my visit was great.

Feb 4, 2023

i enjoyed my visit at TSO they make me feel like family

Jan 20, 2023

The staff were very professional and friendly and the. Eye doctor was professional and concerned about my needs God bless you all.

Jan 9, 2023

I have gone here for years and is the only place I use for me and my family. They are caring, kind and knowledgeable. They always take their time and never make me feel rushed or like they don’t have time to deal with me.

Jan 4, 2023

Had to wait 30 minutes after appointment time before taken back

Dec 30, 2022

I was stressing because I went to a funeral in Mineola last weekend and couldn’t see very good, so I was hoping by coming to the office instead call that I could get worked in this week so I was able to be seened because 2 people didn’t show up so I’m grateful

Dec 21, 2022

The machine that tests for glaucoma was not working. Dr. Douglas said my prescription did not change. I was given a set of contacts that was the same as my last prescription. The written prescription that Dr. Douglas gave me does not match my contact lens box prescription. Randy did a good job fitting my glasses. Lisa was very nice to work with.

Dec 18, 2022

Not capable of taking care of my Wife. We both have Humana and on Medicare, Her Humana was told by your team it wasn't active... Because of which with no insurance she passed on hers. I myself was approved. I was not totally happy with what I was to get with the cost of it to me after the insurance and Medicare. You didn't have a great variety of glasses to choose from in the line of what I was looking for. I got a far better deal with alot more for the money and at a lower cost with my original glasses purchased back at Christus Mother Frances Eye Center. After the eye exam, I was able with them to go down the street and pick up the glasses at their Christus Eye Mart with a bigger selection of frames, and got it that very day, at a lower cost.

Dec 13, 2022

Very clean office. Nice doctors ans nurses.

Nov 26, 2022

Professional, business-like, friendly and quick. No pressure whatsoever to purchase their glasses frames. Will be adding appointments for my five boys on Mon. My first experience with TSO.

Nov 26, 2022

Wo derail service EXCEPT waited over an hour before my appointment started.

Nov 17, 2022

The level of service is always outstanding. Everyone takes the time to explain all procedures and makes sure you are comfortable.

Nov 16, 2022

Terrific staff and great experience each visit!

Nov 10, 2022

My appointment with Dr. McGough was just fine. He is very nice. Everything was on time. I will look forward to next year.

Nov 10, 2022

Every one is so very nice and professional. Ya’ll treat people with reapect and all. Cant say enough good about yall

Oct 27, 2022

Friendly staff. Had me in and out in no time. Really appreciated the reminders of my up coming appointment.

Oct 20, 2022

Great service great staff great products selection!

Sep 27, 2022

Great Friendly knowledgeable staff. Every little detail was explained.

Aug 11, 2022

They were able to get me in without an appointment since I had broken my glasses and I was 6 months overdue for my annual eye exam.

Jul 19, 2022

Nice friendly people that get the job done in a timely manner! Highly recommend this place!

Jul 19, 2022

Always a good experience. Laurie is a joy and takes great care of me. Dr. Douglas is always kind and attentive.

Jul 15, 2022

Excellent attention and service.

Jul 15, 2022

This was our first visit to their office. Every member of the staff was very friendly and helpful. They answered all our questions and get us set up with some amazing glasses.

Jul 11, 2022

This is the only office I have used for the past 12 years for my contacts and vision needs. They have ALWAYS been courteous and friendly, from the staff to the Doctors.

Jun 24, 2022

People are helpful and Dr. Douglas is so patient and kind. Good patient teaching.

Jun 2, 2022

Staff is very attentive and understanding given special circumstances. Dr Douglas is thorough and differential with options to better suite your vision needs.

May 29, 2022

Very clean and nice helpful people every single person the main Dr. Was very patient explained everything thoroughly to where you could understand everything that was being done and the directions after you left did not feel uncomfortable or out of place or unwelcomed. Would definitely recommend this place to anyone and their family for their optical needs.

May 25, 2022

Great place with great people and service.

May 6, 2022

This was my first time visiting TSO , the staff were friendly! Everyone answered my questions that I had! Will definitely be back an use them as my regular eye doctor!

May 5, 2022

I was treated with kindness and respect. The doctor took time to explain each option and choice. The staff who conducted my eye exam was very professional as well. I was very pleased with the service that I received.

May 4, 2022

As always my experience with TSO was excellent! Polite and professional.

May 3, 2022

I was greeted when I arrived at my appointment I was pleased with the service I received nice clean office

Apr 14, 2022

Thank you to Dr. Drew Douglas and his staff at TSO. They were able to get me in very quickly after I had a mishap with a stick! The front desk employee that checked me in was very thoughtful and did her job quickly and with a smile on her face. They were able to get me back without much of a wait time at all and Dr. Douglas diagnosed me with a scratch on my eye and was able to prescribe me medication and send me on my way. During the whole appointment, I was treated with respect and I highly recommend them to everyone!

Apr 8, 2022

The staff were all very thorough...They answered all my questions...The front office staff/doctor/opticians were all very professional and extremely competent!

Apr 6, 2022

sorry dr, drew we were in corpus christi tx. and i was to be back by sundy but i had car trouble on the way back i should have call you to cancel my appointment but i just was thinking about getting my car fix thank you

Apr 6, 2022

Everyone working at Texas State Optical were very professional, personable, accommodating and extremely helpful. Prices are very reasonable as well.

Mar 30, 2022

Have not received my glasses at this point. The doctor was pleasant. No response to my concern about dry eyes. Glasses were way more expensive, even with the $69 frames and insurance, than the last pair I purchased with very similar requirements.

Mar 28, 2022

Enjoy this clinic everyone is amazing. From.the momentnyou walk thru the door your greeted and acknowledged. Very professional and excellent service

Mar 22, 2022

Staff was very informative Dr. Was Great!

Mar 15, 2022

Friendly staff and comfortable atmosphere. Also very efficient and timely.

Mar 13, 2022

Good experience as usual. Thorough eye exam and Joe was very helpful and patient with me getting new glasses.

Mar 12, 2022

We always go to TSO. Their glasses frames are superior to the other shops around. We have been going to TSO for years! LOVE THEM!

Mar 8, 2022

Always professional and courteous.

Mar 5, 2022

Service was awesome from the exam to picking out frames

Feb 15, 2022

My vision exam went great! Thank you Dr. Drew Douglas and staff for all you do in meeting my vision care needs.

Feb 11, 2022

Very good thorough eye examination. Was looking to get new prescription to order new glasses which I did there at TSO.

Jan 27, 2022

Young lady at front desk was exceptional . Outstanding customer relations

Jan 27, 2022

Candace Davis. I can't wait until our glasses arrive.

Dec 23, 2021

This office was friendly, helpful, and thorough.

Nov 27, 2021

Dr Drew Douglas was fantastic. Staff were great and Covid protocols were very good!Thank you again!!

Nov 17, 2021

Always professional and helpful.

Nov 6, 2021

We had 2 scheduled appointments and a follow up visit on contacts at the end of the day. They took care of all us and spent as much time with us as we needed to handle each person. Helped pick out glasses and assisted in determining the best way to save money with minimal out of pocket expenses. Our whole family uses TSO on Broadway and have had the best experience with them compared to surrounding competitors. Definitely recommend!

Nov 5, 2021

The service was fast and professional I would recommend all of my friends to go check them out.

Oct 27, 2021

I thought everyone was great.

Oct 21, 2021

AWESOME AS ALWAYS THANK YOU

Oct 19, 2021

Haven't been to TSO in years and nothing has changed great atmosphere. Awesome work team and fast and courteous service.

Oct 7, 2021

Very nice people Dr Drew is a really good doctor

Sep 29, 2021

This was very informative, friendly and comprehensive eye exam I have ever had, thank you.

Sep 1, 2021

I absolutely love coming here. The customer service is so great that when you leave out you don’t even feel bad about being blind. 😂

Aug 28, 2021

Hello my experience with y’all was very good and pleasant the time was good Dr McGough was very helpful and let me know what was going on with my eyes I would recommend y’all thank you

Aug 26, 2021

My daughter and I loved our first visit to TSO! This is definitely where we will be coming for eye exams and glasses from now on! Wonderful and friendly staff. Dr McGough was just as friendly and light hearted!

Aug 25, 2021

First time patient--Outstanding Visit

Aug 25, 2021

This was our first visit, we we're treated very well. Staff took the time to coordinate both our insurance plans.

Aug 25, 2021

Efficient professional staff

Jul 20, 2021

Your office on the Loop is ver unfriendly and the girls acted like they were doing me a favor for being there. Your office across from the mall was wonderful and explained everything great.

Jul 16, 2021

Always a great visit and the staff is wonderful. Especially Laurie She always takes great care of me.

Jul 10, 2021

Great place to do business with.they are very helpful.and have a great selection.

Jun 30, 2021

Great staff and it was a reasonable time getting in & out with my appointment. Very happy with everything!

Jun 4, 2021

I love my eye doctor. He is patient and takes time to hear what I have to say. The only one thing I would like if TSO had better classy frames. I love frames with flare.

May 28, 2021

All staff was very friendly and helpful.

May 20, 2021

Whenever I visit TSO it is a good experience. The assistants are helpful and friendly. Dr. Douglas is thorough and professional.

May 14, 2021

Dr. Douglas and the TSO crew are always very time efficient and do such a great job catering to the needs of their customers. I highly recommend this establish to others in need! Thank You TSO!

May 12, 2021

Y'all were great people to be around and it was easy waiting on with my glasses. Keep the good work up.

May 11, 2021

Thank you for your kind, informative service. I felt quite at ease and in capable hands.

May 10, 2021

Everyone here is fast, courteous, efficient, and professional. I am so happy I have chosen TSO for Dr. Doulgas and his team for my primary eye care. I will be recommending others to come here for eye care.

May 8, 2021

The staff was so kind and welcoming! They were amazing with my high energy and very chatty 5 year old, and even helped me out with him during my exam. The office is clean and nice and inviting. I really truly couldn’t have been happier with our visit!

May 5, 2021

The doctors were a very great help & one of the best I’ve experienced!

May 4, 2021

Randy took his time with me in showing me different glasses and accessories I could get with my glasses.

Apr 28, 2021

When I entered, there were two stations, one near and one far, but no signage to tell me where to check in. All else was very professional.

Apr 23, 2021

All of the TSO employees are always friendly and helpful!

Apr 20, 2021

Lori & Randy were great w helping me!

Apr 14, 2021

Great Staff at area you order glasses and Eye Dr was very nice as well. Thanks for great service and care

Apr 10, 2021

Telephone access was very poor starting with first contact to set appointment. Exam was good and Randy pent a lot of time with us and good information. After appointment, could not reach front desk again twice but eventually Randy returned the one message we left. Prices are way too high so we purchased elsewhere.

Apr 7, 2021

Awesome the entire staff was great. DR DOUGLAS WAS AWESOME AS WELL AND QUICK....I CAN SEE CLEARLY NOW LOL

Mar 10, 2021

Dr. Douglas was very through in explaining about the picture comparisons of my retia from my last visit and my recent one and what they are looking for. He went way beyond explaining things so i understood it. Thanks so much!

Mar 9, 2021

Customer service was very good. They were a little overloaded and the wait time was quite more than I expected, BUT they were very informative and helpful. Dr. Douglas was very explanatory and professional. I would certainly recommend above a couple of other places that are just not up to par. Thank you and I will be sending people your way!

Jan 23, 2021

Very professional, organized and pleasant. I felt very good about my eye exam and confident in the care I received.

Dec 31, 2020

I have appreciated the expertise of Drs. McGough and Douglas for many years. I also enjoy working with Joe and Randy in selecting eyeglasses. The assistants are always pleasant and kind, as well. I would not go anywhere else but TSO Tyler!

Dec 20, 2020

My visit was thorough and efficient. Keep up the good work!

Dec 17, 2020

Always take their time to make sure things are right and you feel comfortable before leaving :)

Dec 3, 2020

I’ve been coming to TSO for 18 yrs. they are wonderful and very thorough.

Dec 2, 2020

I needed to see my eye doctor on her day off...and she came in to see me anyway. Dr. Mona Douglas is the best.

Nov 27, 2020

Very fast. I did not wait even 5 minutes to be called back! The staff was very nice!

Nov 26, 2020

Lori(I think that is her name) was wonderful. She is very knowledgeable and suggested a contact solution to my constant need for readers. Dr. Douglas was thorough and kind as always. Overall a great experience!

Nov 20, 2020

A great place for all inclusive eye care.

Nov 3, 2020

I am a new patient of Dr. Douglas and found each associate to be kind, courteous and patient with me while I try to figure out how to put in and take out contacts. I had a very positive experience and will be referring all of my friends and co-workers to your office.

Oct 30, 2020

Great people, great environment. They are always good about getting you in and out at a good time.

Oct 21, 2020

Fantastic experience! Efficient, thorough, and friendly from beginning to end--from staff greeting to doctor's examination. Won't go anywhere else now.

Oct 20, 2020

What a nice visit... This being our first one I was a little nervous before I went in. Having been with our last eye doctor for over a decade, finding a new one after our move was scary. But all my worries were for nothing... The staff and doctor's care were wonderful. Here's to a long and eye healthy relationship!

Oct 3, 2020

Good appointment. Have confidence that I will get glasses that will enable me to see better

Sep 22, 2020

Efficient. Friendly. Convenient location.

Sep 10, 2020

Thank you to Dr. McLoughlin and staff for the great and friendly service. I look forward to continuing with your clinic for mine and my wife's optical needs.

Sep 2, 2020

I am a new patient. And based on this visit, I will be a life long patient! Your staff was stupendous! From the first moment of engagement all the way to finally selecting my style of glasses, Never once did your staff make me feel as though I was a burden or taking them away from something more important. Everyone that I interacted with was extremely friendly and knowledgeable. I truly look forward to my next visit to pick up my glasses when they arrive

Sep 1, 2020

Excellent service I taken care.

Sep 1, 2020

Dr. Mcgough what's my eye doctor ,only thing I was disappointed with my last appointment I was calling the office to let them know I was going to be 5 minutes late, was on hold till I made it to doctor office, walked in there was no customers at the time standing at the front desk ,she said can I help you, I said iam the one you still have on hold, she never said iam sorry, no explanation..so I just said I have appointment. If you having a bad day dont let the customers no.

Sep 1, 2020

5 ratings excellent 🙏 kudos to Dr Drew Douglas And staffs who assisted me on my visit . And also would like to thank Mr Randy , tech for great customer service.

Aug 29, 2020

Professional staff, thorough exam, friendly and helpful.

Aug 25, 2020

The entire exam was as easy as it could be in times like these. Everything was clean, their procedures are spot on, and they were also very efficient. Overall I was very pleased with the experience.

Aug 21, 2020

Texas State Optical, Drs McGough and Douglas have taken care of my eye exams and glasses for over ten years, I couldn't be more satisfied with their care and services.

Jul 28, 2020

Very nice and professional. Ladies up front were very nice and got me right in!

Jul 22, 2020

Everyone was so efficient and nice!

Jul 22, 2020

On June 29, I had my second annual eye exam at Texas State Optical. On both occasions, I experienced the most comprehensive and effective eye exam in the past 20 years. My tests began on or before my scheduled appointment time and there was no wait or wasted time separating the tests. Upon completing all of the exams, I met with the Doctor and he completed the eye exam and provided detailed interpretations for all of the tests. Last year, my prescription glasses had to be returned because they just didn't feel right. There was no effort made by the TSO professionals to convince me that the lenses were fine. They retested and resubmitted the glasses with no stress created. When they returned I got the best glasses I've ever worn. Thankfully, I did not need to change the prescription this year. Dr.'s McGough and Douglas and their staff have me as a customer as long as I live in the Tyler-area.

Jul 6, 2020

Best people !!!!!, could not ask for better technicians.

Jul 3, 2020

This was my first visit to TSO of Tyler and all of the staff I encountered were very nice and made sure my needs were met.

Jun 29, 2020

Great staff overall and very helpful.

Jun 23, 2020

I arrived in the office about 10 min prior to my appointment. My office visit was completed approximately 1 hr and 45min later. I was very pleased with the dr and staff but my time waiting was extremely long.

Jun 19, 2020

It would be nice to be able to get your glasses the same day or a day or two after the eye exam, from your store, and not two weeks later.

Jun 18, 2020

Efficient office staff and assistants as well as a very thorough exam, doctors explained everything and took a lot of time with each patient.

Jun 16, 2020

Very friendly personnel. Concerned about our safety from the Covid virus. Dr. Douglas was very knowledgeable and helpful with my vision situation. I would highly recommend this office to anyone

May 28, 2020

Very professional, experienced and friendly.

May 20, 2020

Great Service! Everyone was super helpful and friendly. I was very satisfied with the glasses I picked out.

May 8, 2020

great group of people, help with all you need.

Apr 30, 2020

ALWAYS HAVE A GREAT EXPERIENCE

Apr 3, 2020

Everyone was so very nice and professionable to .

Mar 21, 2020

Awesome & friendly service from everyone in the office!!

Mar 7, 2020

Quick, easy, and great service.

Mar 1, 2020

Always a good experience!

Feb 18, 2020

Always a good experience!

Feb 18, 2020

I Have Had a great appearance . I really don't know what I would do if I could not come to Texas State Optical

Feb 15, 2020

Very quick exam. Tech was knowledgeable about glasses

Jan 30, 2020

I am only giving 3 stars because it should not take 3 hrs to get an eye exam and choose new frames.

Jan 21, 2020

I have been seeing Dr Douglas for over 20 years. I have recently moved to Fort Worth but came back for my annual eye exam. Really not looking forward to having to change. Have always been happy here and treated well. The office has always been flexible and good to work with. I travel a lot so they have mailed contacts all over the country and the same when my boys were off at college and in the military.

Jan 10, 2020

My wife/I have always been with Dr. Mcgouh when we live in Tyler, Tx. Happy with his conversation and care of us. His safe also, very polite.

Dec 24, 2019

I always enjoy my visits here!

Dec 7, 2019

Excellent customer service and fast and friendly staff ! Thank You Dr. Douglas !

Dec 6, 2019

my visit was nice timely and everyone I came in contact with was very professional and nice

Nov 8, 2019

Doctor took a lot of time with us and explained things beyond what we would expect.

Nov 1, 2019

Friendly employees and great dentist. I was able to have work done on the same day as my exam because it was the end of the day. Didn't have to schedule another appointment and come back another time. Highly recommend.

Nov 1, 2019

I continue tear over year to have my eye exam at TSO ( both my husband and I) simply because we enjoy Dr McGough and the entire staff not only so they do an outstanding job for you and your eye health but they treat you like family

Oct 30, 2019

The staff was super friendly and accommodating, from explaining my benefits to helping me pick the right frames. The only reason I’m not giving five stars is because of the wait time. I arrived at 10:30 for a 10:45 appointment, understanding that I would need to fill out some paperwork. I wasn’t seen by a tech until almost 11:45 and didn’t see the actual doctor until well after 12:30.

Oct 24, 2019

People were very professional and friendly.

Oct 16, 2019

They was very nice and friendly

Oct 8, 2019

Very good experience, attentive staff. Answered any question I had

Oct 4, 2019

The examination was very thorough and informative. Everything was explained and the appointment did not feel rushed. Thank you for your care.

Oct 2, 2019

Still don’t have my glasses

Sep 18, 2019

Compared to a recent visit at another eyeglass place here in town, it was OUTSTANDING!! The staff members were attentive, on point and friendly! They got the job done, we weren’t there all afternoon and my kids were happy! ⭐️⭐️⭐️⭐️⭐️

Aug 29, 2019

Very professional and courteous office staff.

Aug 23, 2019

I was treated by the most caring people! I am so glad I came here! My family had a history of macular degeneration and being able to have photos of the backs of my eyes and have the results explained was priceless! Such a relief knowing my eyes are clear presently, of this problem! I am telling friends and family to change to TSO to get their glasses! Randy helped me pick out a fantastic pair of glasses, thank you all at TSO for a great experience!⭐️⭐️⭐️⭐️⭐️

Aug 20, 2019

I enjoyed coming there everyone was so pleasant an respectful. Dr is very kind and helpful to explain everything and helpful. I thank you so much

Aug 18, 2019

I love this place. Fast and efficient and friendly staff!

Aug 15, 2019

I have never been able to wear contacts before until my visit. I want to thank Lori for her time and patience with me. The staff and doctor were wonderful.

Aug 15, 2019

My appointment was supposed to take approximately 1hr to 1hr 20 min...It took over 3 1/2 hours for a simple eye exam. As I sat for several hours I listened to the women behind the counter make comments about customers that came in and those that called on the phone. Making fun of them, or making comments about questions they asked. I listened to a doctor chew out an employee right there in the hall with zero aspect of privacy. I found the women behind the counter to not only be very rude, but also disorganized and basically just standing around. That being said the doctor did a great job and I am sure, in what is now going on the 2nd week, when I finally get my glasses, they will be great. I specifically told them about a doctors appointment and was assured I could be finished in about an hour. What I believe was a sales rep popped by unannounced and spent well over 3o minutes with my doctor during what should have been my exam time.

Aug 13, 2019

Very good, happy with visit

Jul 10, 2019

Excellent service as always.

Jul 3, 2019

My wife and I were treated courteous and professional. Everyone was helpful and kind. Great staff !

Jul 2, 2019

Very professional & accommodating.

Jun 27, 2019

Great customer service! I highly recommend TSO!

Jun 25, 2019

After 20 years of eye exams, I finally had an effective, efficient visit to an eye doctor’s office. The appointment was on time and the tests were sequential.

Jun 18, 2019

Great job and good people.Comment from, Donald Mann

Jun 5, 2019

TSO Tyler French Quarter Great staff, very helpful. Thank you

May 2, 2019

Friendly staff, knowledgeable physicians and timely service.

Apr 20, 2019

I had a wonderful experience at TSO from the staff to the Dr. I would recommend TSO to anyone wanting a thorough eye exam.

Apr 5, 2019

Service was very through and professional. The staff was friendly and efficient.

Apr 2, 2019

The wait didn’t take long at all. I am new to the place and it went smoothe. There tests were very cool to see and the assistance and doctor are all very good people. Easy to talk to and they get stuff done!

Mar 29, 2019

Love the care of these people

Mar 20, 2019

Everyone was very friendly an d helpful.

Mar 16, 2019

Everyone was very helpful with all my questions including the picking of the frames. Very nice facility.

Mar 14, 2019

Very friendly and efficient!

Mar 13, 2019

Dr. McHugh is the BEST OPTOMETRIST in the world. Great manners and very concerned about his patients.

Mar 8, 2019

I've been coming here since my junior year of high school (2000) and the service and friendly staff gets better every year.

Mar 8, 2019

Drew Douglas and his staff are very attentive ,timely and polite. Joe didn't mind answering my questions and explaining my insurance benefits. They are old school not high speed. Thank you Joe...

Feb 28, 2019

The whole team at Texas State Optical is very professional. I just moved to Tyler Texas from another state. They had me an appointment set up for the same day. When I walked in I had Lori as an assistant. Right away Lori made me feel right at home. She explained my contacts so well that I have never had any trouble. With Lori helping you, you’re going to feel just like family. She is a great asset to your company. I will give your company a five star review! Thank You all for being so kind.

Feb 11, 2019

Had a great visit and everyone there was great!!

Jan 30, 2019

Love the staff and Drs here,always feel at home.

Jan 21, 2019

Excellent doctor,and staff

Jan 18, 2019

Very friendly service. I enjoy seeing the people working there.

Jan 16, 2019

I always enjoy the people and service that my family and I receive at Texas State Optical.

Jan 11, 2019

I have been a patient at TSO for over 20 years...maybe more. Will always go back when I need something. Very professional doctors and staff.

Jan 11, 2019

Excellent in all aspects of care.

Jan 5, 2019

Personal, professional, friendly service

Dec 27, 2018

Great place. Nice people.

Dec 9, 2018

Wonderful team! Dr. Douglas was professional and quick with the exam. Randy helped me with my glasses; he was fantastic and knowledgeable! I'm terrible at picking out glasses, but he was there to help show me what looks good with my face structure.

Dec 7, 2018

The staff and doctors here are always friendly and professional. I'm glad I bring my family here for our eye care!

Nov 13, 2018

You ALWAYS get me in when I have an issue! You are the old time patient service and care Doctors office. Hard to find these days. Everyone in the clinic is so nice and friendly. I love you guys!

Nov 5, 2018

The staff at TSO was friendly, courteous and professional during my recent visit. It was my first time to get corrective lenses and they were very patient and helpful.

Oct 31, 2018

Never having had a need for glasses before, and not remembering the last time I had an eye exam, I was a little skeptical about going in. My wife had been here multiple times and she was satisfied with Texas State Optical so I figured I would give them a try. I was pleasantly surprised. Everything was explained to me and the people were great. I would recommend Texas State Optical without any reservations.

Oct 29, 2018

AWESOME STAFF AND SERVICE DONT CHANGE ANYTHING

Oct 16, 2018

Nice people Dr was very thorough and professional.

Sep 8, 2018

Great people took the time to help me

Sep 7, 2018

Good experience overall. The staff was very friendly and knowledgeable. Prices were explained upfront in a clear and understandable way.

Sep 5, 2018

I could not have asked for the great help in Texas State Optical... great people

Aug 27, 2018

Great people,good,service

Aug 23, 2018

Best place for eye exams!!!! Happy customer

Aug 16, 2018

Always a great, fast experience!

Aug 11, 2018

Very nice & friendly staff!! Service was quick & they answer all my questions!

Aug 8, 2018

Always amazing and excellent experience!

Aug 7, 2018

Doctors are professional, staff is friendy.

Aug 3, 2018

Pleasant and knowledgeable staff, already had my new insurance info before I got there. Was taken back for my work up very quickly, Dr. Douglas explained any changes to my vision from last years exam, pricing was reasonable. No pushy people trying to get me to buy all of the bells and whistles on my new glasses.

Jul 19, 2018

Excellent assistant, very enjoyable people and Doctor. Confident that the eye exam and tests were done properly Eye ware displays and selection of eyeware undesirable and we're presently looking elsewhere to find frames. You won't find a Fendi, Gucci or Prada but a couple of Kate Spades. I'd say most are made in China frames.

Jul 6, 2018

The staff was friendly and kept me informed about everything. I was in and out in less than an hour.

Jun 27, 2018

Staff and Dr. John McGough is wonderful and always enjoy my visits and Dr. takes his time and wants you to be very happy with your contacts/glasses :) Keep up the good job

Jun 7, 2018

The service wae quick and professional. The only thing I was concern about was the eye doctor's attitude. He was not friendly at all. He did his work and did not try to put me at ease. May he was having a bad day.

May 22, 2018

Awesome staff. Thorough exam with equipment new to me. They helped me choose glasses that fit both my face and budget.

May 3, 2018

I appreciate the technician who allowed me to see the Dr.

Apr 25, 2018

Even though there was a line of patients being seen and waiting to be seen, I felt like Dr. McGough spent a considerable amount of time with me. He was thorough and honest!

Apr 24, 2018

The environment at TSO was great! They were fast and had great customer service!!! I highly recommend this place!!!!

Apr 20, 2018

Dr. Douglas and his staff were all super nice and very professional. He answered my questions and helped me understand how my quality of life could be improved through better vision. I would definitely recommend this office to a friend.

Apr 11, 2018

Fantastic experience from start to finish. They make you feel like they really welcome you.

Mar 29, 2018

I originally tried to make an appointment through your website but you never responded to the request. When I was in town I stopped in to make the appointment

Mar 28, 2018

Excellent compassionate care as always.

Mar 23, 2018

The staff was very efficient and effective; I walked out with contacts in less than an hour! Thank you Dr. Douglas and staff! God bless you!

Mar 21, 2018

My visit was FANTASTIC! the team was so great. They explained everything to me in a way that I could understand easily.

Mar 19, 2018

Great customer service. The staff is most friendly and efficient.

Mar 12, 2018

This is an efficiently ran operation with friendly and well trained employees.

Mar 12, 2018

A lot friendlier than the last time I wasthere

Mar 10, 2018

Great team ! Was seen fast and was a easy process.

Mar 9, 2018

The office and the staff were wonderful. Very welcoming atmosphere. The tech that got me ready for the Dr was amazing. Dr was kind informative and performed an in depth exam.

Mar 9, 2018

Polite, friendly, patient, and helpful! My hubby and I are so very pleased with our glasses. It has been years since we have enjoyed our glasses this much! Thank you, TSO!

Mar 9, 2018

Office is very clean & staff is very patient and attentive. I always enjoy going back!

Mar 7, 2018

Great, prompt, thorough and friendly

Mar 6, 2018

My visit went very smoothly. Got right in and my appt time. Exam and fitting for contacts and glasses was efficient and the staff were great to work with

Feb 28, 2018

The man who was looking at my glasses bent the frame. Thanks. Everyone else were great

Feb 22, 2018

It is always a great experience to see happy and considerate people at your work.

Feb 14, 2018

My eye exam went great! Staff was friendly and helpful. I was pleased for the most part until I got to the part where I had to talk to the guy up front about my glasses; I brought in my brand new designer frames to be fitted for the correct prescription lens. That guy asked me for the receipt for my new frames, and when I said I didn’t have it with me, he said they would NOT let me use them! He said I would have to buy one of their frames OR come back with my frames receipt! He then told me I needed to bring in my previous glasses to make his job easier; said it would help him know a tiny number etched into the old lens, so he could know which one to use for the new glasses. I told him I’ve never heard of such demands nor ever experienced such previously; his attitude seemed smug to me. I had to check out with him and it got even worse; I wanted to pay by debit and he kept running it through as a credit and having to refund me. Finally a girl noticed I had been standing at the desk for a while and asked what was the problem; he told her what he’d been doing and she saw the stack of runs/refunds receipts and then said they don’t do debit, only credit!! Overall I pretty great experience until the end, as above. I would go back for eye exams, but probably get the new glasses somewhere else.

Jan 19, 2018

I loved how patient everybody was with my baby girl.

Jan 15, 2018

Everyone was friendly, helpful and happy. I felt like they cared. They took good care of me. To me Excellent = perfect. So Very good is a very good rating from me.

Jan 7, 2018

Dr. Douglas and his team are so friendly and very accommodating. They make your visit so easy!

Dec 28, 2017

I forgot to get my Tobridex prescription, please call into Wallgreens; South Broadway and Rieke, Tyler.

Dec 23, 2017

Helpful and kind. Clean facility. Nice staff.

Dec 20, 2017

It was a good visit. Quick I didn't do a lot of waiting around. Everything I asked explained nice selection of frames as well.

Dec 20, 2017

Very quick service, very nice people

Dec 19, 2017

Nice clean and friendly place no one was scared to talk to me and had an conversation with almost everyone there.

Dec 8, 2017

This was my first time in a long time to see an eye Dr. Turns out I will need corrective lenses. From the very first phone call & throughout the entire process, I was impressed with the entire staff here. I should have my glasses in a couple of weeks.

Nov 26, 2017

Dr. Douglas if so personable and the staff is so very nice

Nov 9, 2017

wasn't able to accomplish everything. had to go to another location to get safety glasses even though told via phone they could handle it thete.

Oct 27, 2017

The visit was a very pleasant visit with very professional people. They were very courteous and attentive to my needs.

Oct 17, 2017

Everyone was very nice and enjoyed my visit

Oct 13, 2017

I am so glad I got this. Your office Dr. McGough was amazing in taking me in and finding and removing what was in my eye driving me crazy. I walked in miserable without an appointment and was treated like a human not a number. I walked out with a smile and thoughts of a great experience. Thank you and your staff.

Sep 30, 2017

Amazing group of people. Very friendly and helpful. I know where I am going Everytime for my eye needs.

Sep 23, 2017

Great service with smiles!

Sep 21, 2017

Very prompt, cordial, and knowledgeable.

Sep 20, 2017

I want to applaud the entire staff at your office.

Sep 1, 2017

Everyone was kind & helpful & knowledgeable.

Aug 29, 2017

Fast service and very pleasant staff! I cant wait to get my new glasses!

Aug 22, 2017

I have always been pleased with the care I receive! Been a patient since 2012!

Aug 11, 2017

Great...Love it. The staff had great Customer Service Skill and Dr Drew was wonderful.

Aug 7, 2017

Try and find a way for people to not have to give up their glasses for a week or ten days to have lens fitted into their same frames. Some insurance will only cover to cost of new lens, but not for frames. A person should not have to be without being able to see for such a long time. It can be dangerous and legally a liability. In short, people need their corrective eyesight that they depend on .. like eating everyday.

Aug 3, 2017

Everything was great as usual. The staff and the doctor were very professional and polite. Thank you.😊😊

Aug 3, 2017

Always treated with caring and helpful staff!

Jul 24, 2017

You made me and King my 7yr old very comfortable. Thank you to our Doctor and the sweet staff who helped us pick out glasses that are right for him!! Awesome Job!

Jul 19, 2017

Great service and friendly doctor!

Jul 18, 2017

Great customer service. The entire staff was helpful and friendlt.

Jun 28, 2017

46 years old first time having glasses thanks all y'all for your help "I can actually see" thanks

Jun 28, 2017

Dr. Douglas and staff was very friendly. Everything from eye exam to what insurance will and will not cover was explained clearly by staff.

Jun 28, 2017

Fantastic service & loved the doctors & their staff. They are knowledgeable & incredibly helpful. Will be using them from now on.

Jun 5, 2017

TSO is clean and stylish. Staff is knowledgeable, courteous, and fun. I enjoyed our time there.

Jun 3, 2017

It was a nice visit. Nice and helpful office staff.

May 5, 2017

Very helpful, made me feel at ease about wearing contacts for the first time.

Apr 27, 2017

The doctor and the staff is excellent! This is the best customer service experience I had in a long time.

Apr 27, 2017

Fast and speedy service and the staff was very friendly and nice.

Apr 27, 2017

I always have a good experience at TSO. That's why I have went there for years.

Apr 17, 2017

I've been a patient at TSO for many years because of the very knowledgeable and friendly doctors and staff. Great environment.

Apr 13, 2017

I appreciate the reminder for the annual checkup. All members of the staff I dealt with were professional and caring. The appointment and testing were both very smooth. The eye examination with Dr. Douglas was as always extremely professional. He is most courteous and explains any changes. Richard G.

Apr 12, 2017

I always have an awesome experience at TSO Broadway. I work nights so I usually just do walk-in instead of a pre-set appointment and they ALWAYS are able to fit me right in!

Apr 5, 2017

Thank you for for helping me with my new eye ware.

Apr 5, 2017

Thanks for taking care of our family for 4-5 years now. We really appreciate your service.

Mar 28, 2017

I Give TSO A Five Star Rating & I Highly Reccomend Their Services!!!!!

Mar 28, 2017

Everything went very smooth.

Mar 2, 2017

I had a wonderful experience and don't think anything needs changing

Feb 23, 2017

Great service, friendly staff. Great selection of frames.

Feb 16, 2017

My eyes were checked. I assume correctly. The actual exam was more just to validate my current rx, rather than an actual eye exam. Entire time spent with the doctor was about 3 minutes at most.

Feb 13, 2017

I loved the entire experience, everyone was so nice and friendly!! Dr. McGough has been my husbands, doctor and he has always liked him. We both want to say thank all of you!! Sincerely, Heath & Leigh Harper

Jan 2, 2017

Everyone was real friendly. My appointment was on time where I didn't have to wait a long time.

Dec 24, 2016

Very helpful staff!! I enjoyed my visit.

Dec 3, 2016

Our whole family uses Dr. Douglas and we couldn't be happier.

Dec 1, 2016

Appointment went quick and people in office were very sweet. Thank you

Nov 22, 2016

I have always used TSO and will continue to do so. Doctors are wonderful and up to date on all of the latest technology. Everything was explained as it was happening and the patience of Dr. Mona Douglas is excellent. Wanting to make sure that my vision was as perfect as possible. She made a few suggestions to me with regards to an occupational pair of glasses and I am considering that suggestion. Thanks to all of those who work at TSO. Best in Tyler. Best in Texas as far as I am concerned.

Nov 11, 2016

everyone was very nice ...Thanks for all the help...I am getting used to contacts for the first time and really think they will be great...I don't even know I am wearing them..

Oct 6, 2016

I found my visit timely,and comfortable. The people working there were kind and attentive. Over all it was a very good visit.

Oct 6, 2016

I have been using Dr. McGough and Texas State Optical for many years. I feel the doctor is very thorough and cares about his patients, I always receive good service from him. Your staff has improved considerably over the years and most now are pleasant and professional.

Oct 4, 2016

Took my teenage son in to try contacts... Again. Two years before, he was too impatient. The staff was patient and supportive and made it fun for him. We were all laughing! And he was successful this time! Thank you!!

Sep 25, 2016

Appointment was fine. I felt comfortable and well taken care of.

Sep 14, 2016

Great job. Got us in early and service was both friendly and professional!

Sep 14, 2016

Excellent service the staff are amazing, the young lady taught me how to put in my contacts and how to remove them, she was an excellent teacher.

Sep 3, 2016

Great staff and great Doctor. Very professional.

Sep 3, 2016

The best place I ever been to very helpful very professional very caring people couldn't ask for more

Aug 27, 2016

Best service ever! Great staff, kind and courteous and best of all; knowledgeable.

Aug 25, 2016

Everyone was very kind and helpful. I felt well taken care of and plan to continue using your business.

Aug 18, 2016

My wife and I have come to this office for many years due to the quality and professionalism.9

Aug 10, 2016

The TSO staff and Dr.Douglas have always been very nice and professional. I have been taking my children to TSO for many years and we have always enjoyed the great service as well as the friendly people who work there. Thank you very much, Kelly Burghul. Tyler, Texas

Aug 6, 2016

Very nice and professional service.

Aug 5, 2016

For the first time in over 15 years, we were disappointed in the treatment at TSO. The receptionist and others behind the desk would not tell us how much allowance we had on frames from our insurance. We had to pull the information from them. It was in our files on the desk. All they had to do was look. Were they told NOT to discuss insurance with customers? It's a shame that this gave the entire visit a negative feeling. The man who helped us with frames was excellent. The woman who asked preliminary questions and did the glaucoma test was kind-natured. When the first greeting you receive, however, is BELOW PAR, this tends to stick in your mind. We were the only customers in the store, so the women were not "overly busy." They seemingly just didn't want to be bothered.

Aug 3, 2016

I was not told that Dr. McGough would not be there for my appointment. I was surprised when Dr. Douglas walked in instead. He did not introduce himself to me or explain why Dr. McGough was not there.

Aug 3, 2016

I would recommend you to all my friends and family

Aug 3, 2016

Everyone in your Tyler office is very pleasant and appears very good at their job. I respected the skills of the dr. And the man who did all the math in his head that helped me find the perfect pair of affordable glasses. Thank you for your service.

Jul 29, 2016

Staff very professional--especially the two guys in the front who helped me choose frames and explain. Cost, etc. two keepers. By the way, dr. McGough was very thorough and took a lot of time to explain the pics of my eyes and the current condition of my eyesight. The front office receptionist needs coaching on greeting customers and the value of a smile and a welcome. Overall, a good experience.

Jul 27, 2016

I had a good experience at TSO. The technicians were very personable and thorough and Dr. Douglas was very professional. However, the physical appearance of the waiting area was awful. Worn out seats with tears and rips. Not sure if I would have made an appointment there if I had seen the waiting room beforehand.

Jul 19, 2016

Great chair side manner and really listened to concerns. Thank you!

Jul 15, 2016

I wish the glasses would come in sooner.

Jun 28, 2016