Texas State Optical
Caring for the Eyes of Texas
338
Reviews
I honestly love the staff members that work with me including Lori, Randy, and Grace! All are like family to me and are so friendly and personable as well as professional, they definitely know their trade. I appreciate their help and care for me!
Sep 26, 2023
We have been Dr McGough’s patients for over 20 years. Always pleased.
Sep 6, 2023
Selection of frames, very limited with the new style. Customer service is always 💯!
Sep 2, 2023
Four stars. The staff was prompt and courteous. Dr. Douglas was thorough and explained the results with clarity.
Aug 18, 2023
Great doctor to see. We enjoyed visiting here. Nice professional people.
Aug 13, 2023
Great service from Dr. Douglas and his staff. No long wait time and very friendly atmosphere. The staff was informative with every step of the process.
Aug 8, 2023
Great staff! they get you in & out in a timely fashion. Always great about answering any questions I might have.
Jul 20, 2023
Dr. Douglas is a great and patient doctor. We have gone there for many years and never disappointed.
Jul 17, 2023
Dr McGough, Grace, & other staff who serviced me were professional & polite.
Jul 13, 2023
Everyone there is so nice and helpful this is our three years with them and I don't see us going anywhere else
Jun 24, 2023
Absolutely loved the staff and Dr. Douglas. I was able to get in the same day and super satisfied with the detailed instructions I was given for a first time contact user!!
Jun 23, 2023
I still have not received my contacts
Jun 10, 2023
I've been seeing Dr. Mona for over 15 years; she is a dedicated, consummate professional. For my contact lens needs, Lori has been gracious and always helpful. I appreciate everyone at this office for taking care of all my eye care needs with a smile!
Jun 7, 2023
Great thorough eye exam! Very nice workers.
May 12, 2023
As always, I was very well taken care of. ALL should aff were friendly and professional! I’ll recommend anyone to y’all!
May 10, 2023
I’ve been going to TSO for my vision needs annually for years. I’ve always gotten great service and have never had any problems. Highly recommend.
May 9, 2023
I tried giving this place a three star rating but your system won’t allow me to do so. The only reason I’m not giving it a one is because the staff, excluding the eye doctor, went above and beyond our expectations. Amazing office staff but the doctor who did our exams had absolutely no personality. I won’t be returning.
May 1, 2023
Honestly over all my consultation was awesome. That is why I will leave my 5 stars. The only thing I would work on is the front desk lady. Not the lady that answers the phones and makes appointments. But the younger lady. I came in and was going to sign my name and she snapped at me telling me I don't need to sign my name. Then she handed me paperwork (it almost seems like she doesn't want to be there and was not polite at all.) I felt like I was a burden just by walking in. She does not have people skills. Even when she answers the phone it sounds like she mumbles. But everyone else were wonderful,. I went back up to the front to schedule my daughter an appt and the lady was very helpful and professional. I love the lady that checked me out helped me with my contacts (I can see why she has been there a long time she is awesome don't ever let her go). I hope my review is of help.
Apr 26, 2023
Dr. Douglas is very professional, and the office is well managed. If you are in need of a great Optometrist with outstanding customer service and extremely competitive pricing, look no further!
Apr 21, 2023
I’ve been a patient of TSO for 20 yrs. I love them! I always feel that I got the best care possible. I love the Optomat machine because I don’t have to have my eyes dialated. Cutting edge!
Apr 21, 2023
I have used Dr. McGough for years and am always satisfied with the results.
Apr 21, 2023
Everything was superb except the doctor's demeanor. He was not the most social or friendly.
Apr 19, 2023
Another very pleasant experience. The staff are always very friendly and polite. Once again, they saw me at my appointment time, I did not have to wait. I have been a patient at this office for many years and I have always been pleased. I would highly recommend this team of doctors and their wonderful staff.
Mar 15, 2023
Love that everybody explains things to me.
Mar 3, 2023
My eye exam went great! The service was fast and eye doctor reviewed my other eye exams really well. The staff was very helpful as well. Good job! TSO
Mar 2, 2023
The whole experience was excellent from start to finish! I appreciated the the friendliness and care shown by the staff. Thanks for making my day!
Feb 24, 2023
very good ! would recommended to anyone
Feb 17, 2023
Efficient, easy to follow instructions for eye imaging, good staff communication amongst themselves and and patient. Looking forward to years of excellent care.
Feb 16, 2023
My visit went very well. Very little wait time and all went smoothly and proficiently. Dr. Drew took his time and answered any questions that I had. My only negative - optical shop needs larger and varied selection of frames.
Feb 15, 2023
Dr. Randy was GREAT!! He explained everything very well, I loved his knowledge and his compassion putting himself in your shoes to get you the best price.
Feb 15, 2023
Dr. Douglas and his staff were very polite and very helpful. The offices were very clean.
Feb 14, 2023
Really great speedy, and friendly experience. Only thing is I was told they would order my county and call me when they have came in. It's been 2 months still no call from them. I haven't called. Fell like if it's there in office they should have someone calling to remove it from location to give to the person who actually NEEDS their prescription.
Feb 11, 2023
Thank you for your service, my visit was great.
Feb 4, 2023
i enjoyed my visit at TSO they make me feel like family
Jan 20, 2023
The staff were very professional and friendly and the. Eye doctor was professional and concerned about my needs God bless you all.
Jan 9, 2023
I have gone here for years and is the only place I use for me and my family. They are caring, kind and knowledgeable. They always take their time and never make me feel rushed or like they don’t have time to deal with me.
Jan 4, 2023
Had to wait 30 minutes after appointment time before taken back
Dec 30, 2022
I was stressing because I went to a funeral in Mineola last weekend and couldn’t see very good, so I was hoping by coming to the office instead call that I could get worked in this week so I was able to be seened because 2 people didn’t show up so I’m grateful
Dec 21, 2022
The machine that tests for glaucoma was not working. Dr. Douglas said my prescription did not change. I was given a set of contacts that was the same as my last prescription. The written prescription that Dr. Douglas gave me does not match my contact lens box prescription. Randy did a good job fitting my glasses. Lisa was very nice to work with.
Dec 18, 2022
Not capable of taking care of my Wife. We both have Humana and on Medicare, Her Humana was told by your team it wasn't active... Because of which with no insurance she passed on hers. I myself was approved. I was not totally happy with what I was to get with the cost of it to me after the insurance and Medicare. You didn't have a great variety of glasses to choose from in the line of what I was looking for. I got a far better deal with alot more for the money and at a lower cost with my original glasses purchased back at Christus Mother Frances Eye Center. After the eye exam, I was able with them to go down the street and pick up the glasses at their Christus Eye Mart with a bigger selection of frames, and got it that very day, at a lower cost.
Dec 13, 2022
Professional, business-like, friendly and quick. No pressure whatsoever to purchase their glasses frames. Will be adding appointments for my five boys on Mon. My first experience with TSO.
Nov 26, 2022
Wo derail service EXCEPT waited over an hour before my appointment started.
Nov 17, 2022
The level of service is always outstanding. Everyone takes the time to explain all procedures and makes sure you are comfortable.
Nov 16, 2022
Terrific staff and great experience each visit!
Nov 10, 2022
My appointment with Dr. McGough was just fine. He is very nice. Everything was on time. I will look forward to next year.
Nov 10, 2022
Every one is so very nice and professional. Ya’ll treat people with reapect and all. Cant say enough good about yall
Oct 27, 2022
Friendly staff. Had me in and out in no time. Really appreciated the reminders of my up coming appointment.
Oct 20, 2022
Great service great staff great products selection!
Sep 27, 2022
Great Friendly knowledgeable staff. Every little detail was explained.
Aug 11, 2022
They were able to get me in without an appointment since I had broken my glasses and I was 6 months overdue for my annual eye exam.
Jul 19, 2022
Nice friendly people that get the job done in a timely manner! Highly recommend this place!
Jul 19, 2022
Always a good experience. Laurie is a joy and takes great care of me. Dr. Douglas is always kind and attentive.
Jul 15, 2022
This was our first visit to their office. Every member of the staff was very friendly and helpful. They answered all our questions and get us set up with some amazing glasses.
Jul 11, 2022
This is the only office I have used for the past 12 years for my contacts and vision needs. They have ALWAYS been courteous and friendly, from the staff to the Doctors.
Jun 24, 2022
People are helpful and Dr. Douglas is so patient and kind. Good patient teaching.
Jun 2, 2022
Staff is very attentive and understanding given special circumstances. Dr Douglas is thorough and differential with options to better suite your vision needs.
May 29, 2022
Very clean and nice helpful people every single person the main Dr. Was very patient explained everything thoroughly to where you could understand everything that was being done and the directions after you left did not feel uncomfortable or out of place or unwelcomed. Would definitely recommend this place to anyone and their family for their optical needs.
May 25, 2022
Great place with great people and service.
May 6, 2022
This was my first time visiting TSO , the staff were friendly! Everyone answered my questions that I had! Will definitely be back an use them as my regular eye doctor!
May 5, 2022
I was treated with kindness and respect. The doctor took time to explain each option and choice. The staff who conducted my eye exam was very professional as well. I was very pleased with the service that I received.
May 4, 2022
As always my experience with TSO was excellent! Polite and professional.
May 3, 2022
I was greeted when I arrived at my appointment I was pleased with the service I received nice clean office
Apr 14, 2022
Thank you to Dr. Drew Douglas and his staff at TSO. They were able to get me in very quickly after I had a mishap with a stick! The front desk employee that checked me in was very thoughtful and did her job quickly and with a smile on her face. They were able to get me back without much of a wait time at all and Dr. Douglas diagnosed me with a scratch on my eye and was able to prescribe me medication and send me on my way. During the whole appointment, I was treated with respect and I highly recommend them to everyone!
Apr 8, 2022
The staff were all very thorough...They answered all my questions...The front office staff/doctor/opticians were all very professional and extremely competent!
Apr 6, 2022
sorry dr, drew we were in corpus christi tx. and i was to be back by sundy but i had car trouble on the way back i should have call you to cancel my appointment but i just was thinking about getting my car fix thank you
Apr 6, 2022
Everyone working at Texas State Optical were very professional, personable, accommodating and extremely helpful. Prices are very reasonable as well.
Mar 30, 2022
Have not received my glasses at this point. The doctor was pleasant. No response to my concern about dry eyes. Glasses were way more expensive, even with the $69 frames and insurance, than the last pair I purchased with very similar requirements.
Mar 28, 2022
Enjoy this clinic everyone is amazing. From.the momentnyou walk thru the door your greeted and acknowledged. Very professional and excellent service
Mar 22, 2022
Staff was very informative Dr. Was Great!
Mar 15, 2022
Friendly staff and comfortable atmosphere. Also very efficient and timely.
Mar 13, 2022
Good experience as usual. Thorough eye exam and Joe was very helpful and patient with me getting new glasses.
Mar 12, 2022
We always go to TSO. Their glasses frames are superior to the other shops around. We have been going to TSO for years! LOVE THEM!
Mar 8, 2022
Service was awesome from the exam to picking out frames
Feb 15, 2022
My vision exam went great! Thank you Dr. Drew Douglas and staff for all you do in meeting my vision care needs.
Feb 11, 2022
Very good thorough eye examination. Was looking to get new prescription to order new glasses which I did there at TSO.
Jan 27, 2022
Young lady at front desk was exceptional . Outstanding customer relations
Jan 27, 2022
Candace Davis. I can't wait until our glasses arrive.
Dec 23, 2021
This office was friendly, helpful, and thorough.
Nov 27, 2021
Dr Drew Douglas was fantastic. Staff were great and Covid protocols were very good!Thank you again!!
Nov 17, 2021
We had 2 scheduled appointments and a follow up visit on contacts at the end of the day. They took care of all us and spent as much time with us as we needed to handle each person. Helped pick out glasses and assisted in determining the best way to save money with minimal out of pocket expenses. Our whole family uses TSO on Broadway and have had the best experience with them compared to surrounding competitors. Definitely recommend!
Nov 5, 2021
The service was fast and professional I would recommend all of my friends to go check them out.
Oct 27, 2021
Haven't been to TSO in years and nothing has changed great atmosphere. Awesome work team and fast and courteous service.
Oct 7, 2021
Very nice people Dr Drew is a really good doctor
Sep 29, 2021
This was very informative, friendly and comprehensive eye exam I have ever had, thank you.
Sep 1, 2021
I absolutely love coming here. The customer service is so great that when you leave out you don’t even feel bad about being blind. 😂
Aug 28, 2021
Hello my experience with y’all was very good and pleasant the time was good Dr McGough was very helpful and let me know what was going on with my eyes I would recommend y’all thank you
Aug 26, 2021
My daughter and I loved our first visit to TSO! This is definitely where we will be coming for eye exams and glasses from now on! Wonderful and friendly staff. Dr McGough was just as friendly and light hearted!
Aug 25, 2021
This was our first visit, we we're treated very well. Staff took the time to coordinate both our insurance plans.
Aug 25, 2021
Your office on the Loop is ver unfriendly and the girls acted like they were doing me a favor for being there. Your office across from the mall was wonderful and explained everything great.
Jul 16, 2021
Always a great visit and the staff is wonderful. Especially Laurie She always takes great care of me.
Jul 10, 2021
Great place to do business with.they are very helpful.and have a great selection.
Jun 30, 2021
Great staff and it was a reasonable time getting in & out with my appointment. Very happy with everything!
Jun 4, 2021
I love my eye doctor. He is patient and takes time to hear what I have to say. The only one thing I would like if TSO had better classy frames. I love frames with flare.
May 28, 2021
All staff was very friendly and helpful.
May 20, 2021
Whenever I visit TSO it is a good experience. The assistants are helpful and friendly. Dr. Douglas is thorough and professional.
May 14, 2021
Dr. Douglas and the TSO crew are always very time efficient and do such a great job catering to the needs of their customers. I highly recommend this establish to others in need! Thank You TSO!
May 12, 2021
Y'all were great people to be around and it was easy waiting on with my glasses. Keep the good work up.
May 11, 2021
Thank you for your kind, informative service. I felt quite at ease and in capable hands.
May 10, 2021
Everyone here is fast, courteous, efficient, and professional. I am so happy I have chosen TSO for Dr. Doulgas and his team for my primary eye care. I will be recommending others to come here for eye care.
May 8, 2021
The staff was so kind and welcoming! They were amazing with my high energy and very chatty 5 year old, and even helped me out with him during my exam. The office is clean and nice and inviting. I really truly couldn’t have been happier with our visit!
May 5, 2021
The doctors were a very great help & one of the best I’ve experienced!
May 4, 2021
Randy took his time with me in showing me different glasses and accessories I could get with my glasses.
Apr 28, 2021
When I entered, there were two stations, one near and one far, but no signage to tell me where to check in. All else was very professional.
Apr 23, 2021
All of the TSO employees are always friendly and helpful!
Apr 20, 2021
Great Staff at area you order glasses and Eye Dr was very nice as well. Thanks for great service and care
Apr 10, 2021
Telephone access was very poor starting with first contact to set appointment. Exam was good and Randy pent a lot of time with us and good information. After appointment, could not reach front desk again twice but eventually Randy returned the one message we left. Prices are way too high so we purchased elsewhere.
Apr 7, 2021
Awesome the entire staff was great. DR DOUGLAS WAS AWESOME AS WELL AND QUICK....I CAN SEE CLEARLY NOW LOL
Mar 10, 2021
Dr. Douglas was very through in explaining about the picture comparisons of my retia from my last visit and my recent one and what they are looking for. He went way beyond explaining things so i understood it. Thanks so much!
Mar 9, 2021
Customer service was very good. They were a little overloaded and the wait time was quite more than I expected, BUT they were very informative and helpful. Dr. Douglas was very explanatory and professional. I would certainly recommend above a couple of other places that are just not up to par. Thank you and I will be sending people your way!
Jan 23, 2021
Very professional, organized and pleasant. I felt very good about my eye exam and confident in the care I received.
Dec 31, 2020
I have appreciated the expertise of Drs. McGough and Douglas for many years. I also enjoy working with Joe and Randy in selecting eyeglasses. The assistants are always pleasant and kind, as well. I would not go anywhere else but TSO Tyler!
Dec 20, 2020
My visit was thorough and efficient. Keep up the good work!
Dec 17, 2020
Always take their time to make sure things are right and you feel comfortable before leaving :)
Dec 3, 2020
I’ve been coming to TSO for 18 yrs. they are wonderful and very thorough.
Dec 2, 2020
I needed to see my eye doctor on her day off...and she came in to see me anyway. Dr. Mona Douglas is the best.
Nov 27, 2020
Very fast. I did not wait even 5 minutes to be called back! The staff was very nice!
Nov 26, 2020
Lori(I think that is her name) was wonderful. She is very knowledgeable and suggested a contact solution to my constant need for readers. Dr. Douglas was thorough and kind as always. Overall a great experience!
Nov 20, 2020
A great place for all inclusive eye care.
Nov 3, 2020
I am a new patient of Dr. Douglas and found each associate to be kind, courteous and patient with me while I try to figure out how to put in and take out contacts. I had a very positive experience and will be referring all of my friends and co-workers to your office.
Oct 30, 2020
Great people, great environment. They are always good about getting you in and out at a good time.
Oct 21, 2020
Fantastic experience! Efficient, thorough, and friendly from beginning to end--from staff greeting to doctor's examination. Won't go anywhere else now.
Oct 20, 2020
What a nice visit... This being our first one I was a little nervous before I went in. Having been with our last eye doctor for over a decade, finding a new one after our move was scary. But all my worries were for nothing... The staff and doctor's care were wonderful. Here's to a long and eye healthy relationship!
Oct 3, 2020
Good appointment. Have confidence that I will get glasses that will enable me to see better
Sep 22, 2020
Thank you to Dr. McLoughlin and staff for the great and friendly service. I look forward to continuing with your clinic for mine and my wife's optical needs.
Sep 2, 2020
I am a new patient. And based on this visit, I will be a life long patient! Your staff was stupendous! From the first moment of engagement all the way to finally selecting my style of glasses, Never once did your staff make me feel as though I was a burden or taking them away from something more important. Everyone that I interacted with was extremely friendly and knowledgeable. I truly look forward to my next visit to pick up my glasses when they arrive
Sep 1, 2020
Dr. Mcgough what's my eye doctor ,only thing I was disappointed with my last appointment I was calling the office to let them know I was going to be 5 minutes late, was on hold till I made it to doctor office, walked in there was no customers at the time standing at the front desk ,she said can I help you, I said iam the one you still have on hold, she never said iam sorry, no explanation..so I just said I have appointment. If you having a bad day dont let the customers no.
Sep 1, 2020
5 ratings excellent 🙏 kudos to Dr Drew Douglas And staffs who assisted me on my visit . And also would like to thank Mr Randy , tech for great customer service.
Aug 29, 2020
Professional staff, thorough exam, friendly and helpful.
Aug 25, 2020
The entire exam was as easy as it could be in times like these. Everything was clean, their procedures are spot on, and they were also very efficient. Overall I was very pleased with the experience.
Aug 21, 2020
Texas State Optical, Drs McGough and Douglas have taken care of my eye exams and glasses for over ten years, I couldn't be more satisfied with their care and services.
Jul 28, 2020
Very nice and professional. Ladies up front were very nice and got me right in!
Jul 22, 2020
On June 29, I had my second annual eye exam at Texas State Optical. On both occasions, I experienced the most comprehensive and effective eye exam in the past 20 years. My tests began on or before my scheduled appointment time and there was no wait or wasted time separating the tests. Upon completing all of the exams, I met with the Doctor and he completed the eye exam and provided detailed interpretations for all of the tests. Last year, my prescription glasses had to be returned because they just didn't feel right. There was no effort made by the TSO professionals to convince me that the lenses were fine. They retested and resubmitted the glasses with no stress created. When they returned I got the best glasses I've ever worn. Thankfully, I did not need to change the prescription this year. Dr.'s McGough and Douglas and their staff have me as a customer as long as I live in the Tyler-area.
Jul 6, 2020
Best people !!!!!, could not ask for better technicians.
Jul 3, 2020
This was my first visit to TSO of Tyler and all of the staff I encountered were very nice and made sure my needs were met.
Jun 29, 2020
I arrived in the office about 10 min prior to my appointment. My office visit was completed approximately 1 hr and 45min later. I was very pleased with the dr and staff but my time waiting was extremely long.
Jun 19, 2020
It would be nice to be able to get your glasses the same day or a day or two after the eye exam, from your store, and not two weeks later.
Jun 18, 2020
Efficient office staff and assistants as well as a very thorough exam, doctors explained everything and took a lot of time with each patient.
Jun 16, 2020
Very friendly personnel. Concerned about our safety from the Covid virus. Dr. Douglas was very knowledgeable and helpful with my vision situation. I would highly recommend this office to anyone
May 28, 2020
Very professional, experienced and friendly.
May 20, 2020
Great Service! Everyone was super helpful and friendly. I was very satisfied with the glasses I picked out.
May 8, 2020
great group of people, help with all you need.
Apr 30, 2020
Awesome & friendly service from everyone in the office!!
Mar 7, 2020
I Have Had a great appearance . I really don't know what I would do if I could not come to Texas State Optical
Feb 15, 2020
Very quick exam. Tech was knowledgeable about glasses
Jan 30, 2020
I am only giving 3 stars because it should not take 3 hrs to get an eye exam and choose new frames.
Jan 21, 2020
I have been seeing Dr Douglas for over 20 years. I have recently moved to Fort Worth but came back for my annual eye exam. Really not looking forward to having to change. Have always been happy here and treated well. The office has always been flexible and good to work with. I travel a lot so they have mailed contacts all over the country and the same when my boys were off at college and in the military.
Jan 10, 2020
My wife/I have always been with Dr. Mcgouh when we live in Tyler, Tx. Happy with his conversation and care of us. His safe also, very polite.
Dec 24, 2019
Excellent customer service and fast and friendly staff ! Thank You Dr. Douglas !
Dec 6, 2019
my visit was nice timely and everyone I came in contact with was very professional and nice
Nov 8, 2019
Doctor took a lot of time with us and explained things beyond what we would expect.
Nov 1, 2019
Friendly employees and great dentist. I was able to have work done on the same day as my exam because it was the end of the day. Didn't have to schedule another appointment and come back another time. Highly recommend.
Nov 1, 2019
I continue tear over year to have my eye exam at TSO ( both my husband and I) simply because we enjoy Dr McGough and the entire staff not only so they do an outstanding job for you and your eye health but they treat you like family
Oct 30, 2019
The staff was super friendly and accommodating, from explaining my benefits to helping me pick the right frames. The only reason I’m not giving five stars is because of the wait time. I arrived at 10:30 for a 10:45 appointment, understanding that I would need to fill out some paperwork. I wasn’t seen by a tech until almost 11:45 and didn’t see the actual doctor until well after 12:30.
Oct 24, 2019
People were very professional and friendly.
Oct 16, 2019
Very good experience, attentive staff. Answered any question I had
Oct 4, 2019
The examination was very thorough and informative. Everything was explained and the appointment did not feel rushed. Thank you for your care.
Oct 2, 2019
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Compared to a recent visit at another eyeglass place here in town, it was OUTSTANDING!! The staff members were attentive, on point and friendly! They got the job done, we weren’t there all afternoon and my kids were happy! ⭐️⭐️⭐️⭐️⭐️
Aug 29, 2019
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Very professional and courteous office staff.
Aug 23, 2019
I was treated by the most caring people! I am so glad I came here! My family had a history of macular degeneration and being able to have photos of the backs of my eyes and have the results explained was priceless! Such a relief knowing my eyes are clear presently, of this problem! I am telling friends and family to change to TSO to get their glasses! Randy helped me pick out a fantastic pair of glasses, thank you all at TSO for a great experience!⭐️⭐️⭐️⭐️⭐️
Aug 20, 2019
I enjoyed coming there everyone was so pleasant an respectful. Dr is very kind and helpful to explain everything and helpful. I thank you so much
Aug 18, 2019
I love this place. Fast and efficient and friendly staff!
Aug 15, 2019
I have never been able to wear contacts before until my visit. I want to thank Lori for her time and patience with me. The staff and doctor were wonderful.
Aug 15, 2019
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My appointment was supposed to take approximately 1hr to 1hr 20 min...It took over 3 1/2 hours for a simple eye exam. As I sat for several hours I listened to the women behind the counter make comments about customers that came in and those that called on the phone. Making fun of them, or making comments about questions they asked. I listened to a doctor chew out an employee right there in the hall with zero aspect of privacy. I found the women behind the counter to not only be very rude, but also disorganized and basically just standing around. That being said the doctor did a great job and I am sure, in what is now going on the 2nd week, when I finally get my glasses, they will be great. I specifically told them about a doctors appointment and was assured I could be finished in about an hour. What I believe was a sales rep popped by unannounced and spent well over 3o minutes with my doctor during what should have been my exam time.
Aug 13, 2019
My wife and I were treated courteous and professional. Everyone was helpful and kind. Great staff !
Jul 2, 2019
Great customer service! I highly recommend TSO!
Jun 25, 2019
After 20 years of eye exams, I finally had an effective, efficient visit to an eye doctor’s office. The appointment was on time and the tests were sequential.
Jun 18, 2019
Great job and good people.Comment from, Donald Mann
Jun 5, 2019
TSO Tyler French Quarter Great staff, very helpful. Thank you
May 2, 2019
Friendly staff, knowledgeable physicians and timely service.
Apr 20, 2019
I had a wonderful experience at TSO from the staff to the Dr. I would recommend TSO to anyone wanting a thorough eye exam.
Apr 5, 2019
Service was very through and professional. The staff was friendly and efficient.
Apr 2, 2019
The wait didn’t take long at all. I am new to the place and it went smoothe. There tests were very cool to see and the assistance and doctor are all very good people. Easy to talk to and they get stuff done!
Mar 29, 2019
Everyone was very helpful with all my questions including the picking of the frames. Very nice facility.
Mar 14, 2019
Dr. McHugh is the BEST OPTOMETRIST in the world. Great manners and very concerned about his patients.
Mar 8, 2019
I've been coming here since my junior year of high school (2000) and the service and friendly staff gets better every year.
Mar 8, 2019
Drew Douglas and his staff are very attentive ,timely and polite. Joe didn't mind answering my questions and explaining my insurance benefits. They are old school not high speed. Thank you Joe...
Feb 28, 2019
The whole team at Texas State Optical is very professional. I just moved to Tyler Texas from another state. They had me an appointment set up for the same day. When I walked in I had Lori as an assistant. Right away Lori made me feel right at home. She explained my contacts so well that I have never had any trouble. With Lori helping you, you’re going to feel just like family. She is a great asset to your company. I will give your company a five star review! Thank You all for being so kind.
Feb 11, 2019
Had a great visit and everyone there was great!!
Jan 30, 2019
Love the staff and Drs here,always feel at home.
Jan 21, 2019
Very friendly service. I enjoy seeing the people working there.
Jan 16, 2019
I always enjoy the people and service that my family and I receive at Texas State Optical.
Jan 11, 2019
I have been a patient at TSO for over 20 years...maybe more. Will always go back when I need something. Very professional doctors and staff.
Jan 11, 2019
Personal, professional, friendly service
Dec 27, 2018
Wonderful team! Dr. Douglas was professional and quick with the exam. Randy helped me with my glasses; he was fantastic and knowledgeable! I'm terrible at picking out glasses, but he was there to help show me what looks good with my face structure.
Dec 7, 2018
The staff and doctors here are always friendly and professional. I'm glad I bring my family here for our eye care!
Nov 13, 2018
You ALWAYS get me in when I have an issue! You are the old time patient service and care Doctors office. Hard to find these days. Everyone in the clinic is so nice and friendly. I love you guys!
Nov 5, 2018
The staff at TSO was friendly, courteous and professional during my recent visit. It was my first time to get corrective lenses and they were very patient and helpful.
Oct 31, 2018
Never having had a need for glasses before, and not remembering the last time I had an eye exam, I was a little skeptical about going in. My wife had been here multiple times and she was satisfied with Texas State Optical so I figured I would give them a try. I was pleasantly surprised. Everything was explained to me and the people were great. I would recommend Texas State Optical without any reservations.
Oct 29, 2018
AWESOME STAFF AND SERVICE DONT CHANGE ANYTHING
Oct 16, 2018
Nice people Dr was very thorough and professional.
Sep 8, 2018
Good experience overall. The staff was very friendly and knowledgeable. Prices were explained upfront in a clear and understandable way.
Sep 5, 2018
I could not have asked for the great help in Texas State Optical... great people
Aug 27, 2018
Best place for eye exams!!!! Happy customer
Aug 16, 2018
Very nice & friendly staff!! Service was quick & they answer all my questions!
Aug 8, 2018
Always amazing and excellent experience!
Aug 7, 2018
Doctors are professional, staff is friendy.
Aug 3, 2018
Pleasant and knowledgeable staff, already had my new insurance info before I got there. Was taken back for my work up very quickly, Dr. Douglas explained any changes to my vision from last years exam, pricing was reasonable. No pushy people trying to get me to buy all of the bells and whistles on my new glasses.
Jul 19, 2018
Excellent assistant, very enjoyable people and Doctor. Confident that the eye exam and tests were done properly Eye ware displays and selection of eyeware undesirable and we're presently looking elsewhere to find frames. You won't find a Fendi, Gucci or Prada but a couple of Kate Spades. I'd say most are made in China frames.
Jul 6, 2018
The staff was friendly and kept me informed about everything. I was in and out in less than an hour.
Jun 27, 2018
Staff and Dr. John McGough is wonderful and always enjoy my visits and Dr. takes his time and wants you to be very happy with your contacts/glasses :) Keep up the good job
Jun 7, 2018
The service wae quick and professional. The only thing I was concern about was the eye doctor's attitude. He was not friendly at all. He did his work and did not try to put me at ease. May he was having a bad day.
May 22, 2018
Awesome staff. Thorough exam with equipment new to me. They helped me choose glasses that fit both my face and budget.
May 3, 2018
I appreciate the technician who allowed me to see the Dr.
Apr 25, 2018
Even though there was a line of patients being seen and waiting to be seen, I felt like Dr. McGough spent a considerable amount of time with me. He was thorough and honest!
Apr 24, 2018
The environment at TSO was great! They were fast and had great customer service!!! I highly recommend this place!!!!
Apr 20, 2018
Dr. Douglas and his staff were all super nice and very professional. He answered my questions and helped me understand how my quality of life could be improved through better vision. I would definitely recommend this office to a friend.
Apr 11, 2018
Fantastic experience from start to finish. They make you feel like they really welcome you.
Mar 29, 2018
I originally tried to make an appointment through your website but you never responded to the request. When I was in town I stopped in to make the appointment
Mar 28, 2018
Excellent compassionate care as always.
Mar 23, 2018
The staff was very efficient and effective; I walked out with contacts in less than an hour! Thank you Dr. Douglas and staff! God bless you!
Mar 21, 2018
My visit was FANTASTIC! the team was so great. They explained everything to me in a way that I could understand easily.
Mar 19, 2018
Great customer service. The staff is most friendly and efficient.
Mar 12, 2018
This is an efficiently ran operation with friendly and well trained employees.
Mar 12, 2018
A lot friendlier than the last time I wasthere
Mar 10, 2018
Great team ! Was seen fast and was a easy process.
Mar 9, 2018
The office and the staff were wonderful. Very welcoming atmosphere. The tech that got me ready for the Dr was amazing. Dr was kind informative and performed an in depth exam.
Mar 9, 2018
Polite, friendly, patient, and helpful! My hubby and I are so very pleased with our glasses. It has been years since we have enjoyed our glasses this much! Thank you, TSO!
Mar 9, 2018
Office is very clean & staff is very patient and attentive. I always enjoy going back!
Mar 7, 2018
My visit went very smoothly. Got right in and my appt time. Exam and fitting for contacts and glasses was efficient and the staff were great to work with
Feb 28, 2018
The man who was looking at my glasses bent the frame. Thanks. Everyone else were great
Feb 22, 2018
It is always a great experience to see happy and considerate people at your work.
Feb 14, 2018
My eye exam went great! Staff was friendly and helpful. I was pleased for the most part until I got to the part where I had to talk to the guy up front about my glasses; I brought in my brand new designer frames to be fitted for the correct prescription lens. That guy asked me for the receipt for my new frames, and when I said I didn’t have it with me, he said they would NOT let me use them! He said I would have to buy one of their frames OR come back with my frames receipt! He then told me I needed to bring in my previous glasses to make his job easier; said it would help him know a tiny number etched into the old lens, so he could know which one to use for the new glasses. I told him I’ve never heard of such demands nor ever experienced such previously; his attitude seemed smug to me. I had to check out with him and it got even worse; I wanted to pay by debit and he kept running it through as a credit and having to refund me. Finally a girl noticed I had been standing at the desk for a while and asked what was the problem; he told her what he’d been doing and she saw the stack of runs/refunds receipts and then said they don’t do debit, only credit!! Overall I pretty great experience until the end, as above. I would go back for eye exams, but probably get the new glasses somewhere else.
Jan 19, 2018
Everyone was friendly, helpful and happy. I felt like they cared. They took good care of me. To me Excellent = perfect. So Very good is a very good rating from me.
Jan 7, 2018
Dr. Douglas and his team are so friendly and very accommodating. They make your visit so easy!
Dec 28, 2017
I forgot to get my Tobridex prescription, please call into Wallgreens; South Broadway and Rieke, Tyler.
Dec 23, 2017
Helpful and kind. Clean facility. Nice staff.
Dec 20, 2017
It was a good visit. Quick I didn't do a lot of waiting around. Everything I asked explained nice selection of frames as well.
Dec 20, 2017
Very quick service, very nice people
Dec 19, 2017
Nice clean and friendly place no one was scared to talk to me and had an conversation with almost everyone there.
Dec 8, 2017
This was my first time in a long time to see an eye Dr. Turns out I will need corrective lenses. From the very first phone call & throughout the entire process, I was impressed with the entire staff here. I should have my glasses in a couple of weeks.
Nov 26, 2017
Dr. Douglas if so personable and the staff is so very nice
Nov 9, 2017
wasn't able to accomplish everything. had to go to another location to get safety glasses even though told via phone they could handle it thete.
Oct 27, 2017
The visit was a very pleasant visit with very professional people. They were very courteous and attentive to my needs.
Oct 17, 2017
Everyone was very nice and enjoyed my visit
Oct 13, 2017
I am so glad I got this. Your office Dr. McGough was amazing in taking me in and finding and removing what was in my eye driving me crazy. I walked in miserable without an appointment and was treated like a human not a number. I walked out with a smile and thoughts of a great experience. Thank you and your staff.
Sep 30, 2017
Amazing group of people. Very friendly and helpful. I know where I am going Everytime for my eye needs.
Sep 23, 2017
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Very prompt, cordial, and knowledgeable.
Sep 20, 2017
I want to applaud the entire staff at your office.
Sep 1, 2017
Everyone was kind & helpful & knowledgeable.
Aug 29, 2017
Fast service and very pleasant staff! I cant wait to get my new glasses!
Aug 22, 2017
I have always been pleased with the care I receive! Been a patient since 2012!
Aug 11, 2017
Great...Love it. The staff had great Customer Service Skill and Dr Drew was wonderful.
Aug 7, 2017
Try and find a way for people to not have to give up their glasses for a week or ten days to have lens fitted into their same frames. Some insurance will only cover to cost of new lens, but not for frames. A person should not have to be without being able to see for such a long time. It can be dangerous and legally a liability. In short, people need their corrective eyesight that they depend on .. like eating everyday.
Aug 3, 2017
Everything was great as usual. The staff and the doctor were very professional and polite. Thank you.😊😊
Aug 3, 2017
You made me and King my 7yr old very comfortable. Thank you to our Doctor and the sweet staff who helped us pick out glasses that are right for him!! Awesome Job!
Jul 19, 2017
Great customer service. The entire staff was helpful and friendlt.
Jun 28, 2017
46 years old first time having glasses thanks all y'all for your help "I can actually see" thanks
Jun 28, 2017
Dr. Douglas and staff was very friendly. Everything from eye exam to what insurance will and will not cover was explained clearly by staff.
Jun 28, 2017
Fantastic service & loved the doctors & their staff. They are knowledgeable & incredibly helpful. Will be using them from now on.
Jun 5, 2017
TSO is clean and stylish. Staff is knowledgeable, courteous, and fun. I enjoyed our time there.
Jun 3, 2017
It was a nice visit. Nice and helpful office staff.
May 5, 2017
Very helpful, made me feel at ease about wearing contacts for the first time.
Apr 27, 2017
The doctor and the staff is excellent! This is the best customer service experience I had in a long time.
Apr 27, 2017
Fast and speedy service and the staff was very friendly and nice.
Apr 27, 2017
I always have a good experience at TSO. That's why I have went there for years.
Apr 17, 2017
I've been a patient at TSO for many years because of the very knowledgeable and friendly doctors and staff. Great environment.
Apr 13, 2017
I appreciate the reminder for the annual checkup. All members of the staff I dealt with were professional and caring. The appointment and testing were both very smooth. The eye examination with Dr. Douglas was as always extremely professional. He is most courteous and explains any changes. Richard G.
Apr 12, 2017
I always have an awesome experience at TSO Broadway. I work nights so I usually just do walk-in instead of a pre-set appointment and they ALWAYS are able to fit me right in!
Apr 5, 2017
Thank you for for helping me with my new eye ware.
Apr 5, 2017
Thanks for taking care of our family for 4-5 years now. We really appreciate your service.
Mar 28, 2017
I Give TSO A Five Star Rating & I Highly Reccomend Their Services!!!!!
Mar 28, 2017
I had a wonderful experience and don't think anything needs changing
Feb 23, 2017
Great service, friendly staff. Great selection of frames.
Feb 16, 2017
My eyes were checked. I assume correctly. The actual exam was more just to validate my current rx, rather than an actual eye exam. Entire time spent with the doctor was about 3 minutes at most.
Feb 13, 2017
I loved the entire experience, everyone was so nice and friendly!! Dr. McGough has been my husbands, doctor and he has always liked him. We both want to say thank all of you!! Sincerely, Heath & Leigh Harper
Jan 2, 2017
Everyone was real friendly. My appointment was on time where I didn't have to wait a long time.
Dec 24, 2016
Very helpful staff!! I enjoyed my visit.
Dec 3, 2016
Our whole family uses Dr. Douglas and we couldn't be happier.
Dec 1, 2016
Appointment went quick and people in office were very sweet. Thank you
Nov 22, 2016
I have always used TSO and will continue to do so. Doctors are wonderful and up to date on all of the latest technology. Everything was explained as it was happening and the patience of Dr. Mona Douglas is excellent. Wanting to make sure that my vision was as perfect as possible. She made a few suggestions to me with regards to an occupational pair of glasses and I am considering that suggestion. Thanks to all of those who work at TSO. Best in Tyler. Best in Texas as far as I am concerned.
Nov 11, 2016
everyone was very nice ...Thanks for all the help...I am getting used to contacts for the first time and really think they will be great...I don't even know I am wearing them..
Oct 6, 2016
I found my visit timely,and comfortable. The people working there were kind and attentive. Over all it was a very good visit.
Oct 6, 2016
I have been using Dr. McGough and Texas State Optical for many years. I feel the doctor is very thorough and cares about his patients, I always receive good service from him. Your staff has improved considerably over the years and most now are pleasant and professional.
Oct 4, 2016
Took my teenage son in to try contacts... Again. Two years before, he was too impatient. The staff was patient and supportive and made it fun for him. We were all laughing! And he was successful this time! Thank you!!
Sep 25, 2016
Appointment was fine. I felt comfortable and well taken care of.
Sep 14, 2016
Excellent service the staff are amazing, the young lady taught me how to put in my contacts and how to remove them, she was an excellent teacher.
Sep 3, 2016
Great staff and great Doctor. Very professional.
Sep 3, 2016
The best place I ever been to very helpful very professional very caring people couldn't ask for more
Aug 27, 2016
Best service ever! Great staff, kind and courteous and best of all; knowledgeable.
Aug 25, 2016
Everyone was very kind and helpful. I felt well taken care of and plan to continue using your business.
Aug 18, 2016
My wife and I have come to this office for many years due to the quality and professionalism.9
Aug 10, 2016
The TSO staff and Dr.Douglas have always been very nice and professional. I have been taking my children to TSO for many years and we have always enjoyed the great service as well as the friendly people who work there. Thank you very much, Kelly Burghul. Tyler, Texas
Aug 6, 2016
For the first time in over 15 years, we were disappointed in the treatment at TSO. The receptionist and others behind the desk would not tell us how much allowance we had on frames from our insurance. We had to pull the information from them. It was in our files on the desk. All they had to do was look. Were they told NOT to discuss insurance with customers? It's a shame that this gave the entire visit a negative feeling. The man who helped us with frames was excellent. The woman who asked preliminary questions and did the glaucoma test was kind-natured. When the first greeting you receive, however, is BELOW PAR, this tends to stick in your mind. We were the only customers in the store, so the women were not "overly busy." They seemingly just didn't want to be bothered.
Aug 3, 2016
I was not told that Dr. McGough would not be there for my appointment. I was surprised when Dr. Douglas walked in instead. He did not introduce himself to me or explain why Dr. McGough was not there.
Aug 3, 2016
I would recommend you to all my friends and family
Aug 3, 2016
Everyone in your Tyler office is very pleasant and appears very good at their job. I respected the skills of the dr. And the man who did all the math in his head that helped me find the perfect pair of affordable glasses. Thank you for your service.
Jul 29, 2016
Staff very professional--especially the two guys in the front who helped me choose frames and explain. Cost, etc. two keepers. By the way, dr. McGough was very thorough and took a lot of time to explain the pics of my eyes and the current condition of my eyesight. The front office receptionist needs coaching on greeting customers and the value of a smile and a welcome. Overall, a good experience.
Jul 27, 2016
I had a good experience at TSO. The technicians were very personable and thorough and Dr. Douglas was very professional. However, the physical appearance of the waiting area was awful. Worn out seats with tears and rips. Not sure if I would have made an appointment there if I had seen the waiting room beforehand.
Jul 19, 2016
Great chair side manner and really listened to concerns. Thank you!
Jul 15, 2016