Texas State Optical

Caring for the Eyes of Texas

Star Star Star Star Star 166 Reviews

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Reviews

StarStarStarStarStar I always enjoy my visits here!  — 

I always enjoy my visits here!


StarStarStarStarStar Excellent customer service and fast and friendl... — 

Excellent customer service and fast and friendly staff ! Thank You Dr. Douglas !


StarStarStarStarStar my visit was nice timely and everyone I came in... — 

my visit was nice timely and everyone I came in contact with was very professional and nice


StarStarStarStarStar Doctor took a lot of time with us  — 

Doctor took a lot of time with us and explained things beyond what we would expect.


StarStarStarStarStar Friendly employees and great dentist.  — 

Friendly employees and great dentist. I was able to have work done on the same day as my exam because it was the end of the day. Didn't have to schedule another appointment and come back another time. Highly recommend.


StarStarStarStarStar I continue tear over year to have my eye exam a... — 

I continue tear over year to have my eye exam at TSO ( both my husband and I) simply because we enjoy Dr McGough and the entire staff not only so they do an outstanding job for you and your eye health but they treat you like family


StarStarStarStarNo Star Great staff but too long a wait time  — 

The staff was super friendly and accommodating, from explaining my benefits to helping me pick the right frames. The only reason I’m not giving five stars is because of the wait time. I arrived at 10:30 for a 10:45 appointment, understanding that I would need to fill out some paperwork. I wasn’t seen by a tech until almost 11:45 and didn’t see the actual doctor until well after 12:30.


StarStarStarStarStar People were very professional and friendly.  — 

People were very professional and friendly.


StarStarStarStarStar They was very nice and friendly — 

They was very nice and friendly


StarStarStarStarStar Very good experience, attentive staff. Answered... — 

Very good experience, attentive staff. Answered any question I had


StarStarStarStarStar First eye doctor visit ever! — 

The examination was very thorough and informative. Everything was explained and the appointment did not feel rushed. Thank you for your care.


Reply

Thank you for your kind words & we look forward to seeing you in the future.

StarNo StarNo StarNo StarNo Star Still don’t have my glasses  — 

Still don’t have my glasses


StarStarStarStarStar 5 Star Review — 

Compared to a recent visit at another eyeglass place here in town, it was OUTSTANDING!! The staff members were attentive, on point and friendly! They got the job done, we weren’t there all afternoon and my kids were happy! ⭐️⭐️⭐️⭐️⭐️


Reply

Thank you for your wonderful review!

StarStarStarStarStar Very professional and courteous office staff. — 

Very professional and courteous office staff.


StarStarStarStarStar I was treated by the most caring people!... — 

I was treated by the most caring people! I am so glad I came here! My family had a history of macular degeneration and being able to have photos of the backs of my eyes and have the results explained was priceless! Such a relief knowing my eyes are clear presently, of this problem! I am telling friends and family to change to TSO to get their glasses! Randy helped me pick out a fantastic pair of glasses, thank you all at TSO for a great experience!⭐️⭐️⭐️⭐️⭐️


StarStarStarStarStar I enjoyed coming there everyone was so pleasant... — 

I enjoyed coming there everyone was so pleasant an respectful. Dr is very kind and helpful to explain everything and helpful. I thank you so much


StarStarStarStarStar I love this place. Fast and efficient and frien... — 

I love this place. Fast and efficient and friendly staff!


StarStarStarStarStar I have never been able to wear contacts before ... — 

I have never been able to wear contacts before until my visit. I want to thank Lori for her time and patience with me. The staff and doctor were wonderful.


Reply

That's great! We really appreciate your kind review & agree that Lori is a very valuable team member.

StarNo StarNo StarNo StarNo Star  — 

My appointment was supposed to take approximately 1hr to 1hr 20 min...It took over 3 1/2 hours for a simple eye exam. As I sat for several hours I listened to the women behind the counter make comments about customers that came in and those that called on the phone. Making fun of them, or making comments about questions they asked. I listened to a doctor chew out an employee right there in the hall with zero aspect of privacy. I found the women behind the counter to not only be very rude, but also disorganized and basically just standing around. That being said the doctor did a great job and I am sure, in what is now going on the 2nd week, when I finally get my glasses, they will be great. I specifically told them about a doctors appointment and was assured I could be finished in about an hour. What I believe was a sales rep popped by unannounced and spent well over 3o minutes with my doctor during what should have been my exam time.


StarStarStarStarStar Very good, happy with visit — 

Very good, happy with visit


StarStarStarStarStar Excellent service as always.  — 

Excellent service as always.


StarStarStarStarStar Gary L. Hoppie — 

My wife and I were treated courteous and professional. Everyone was helpful and kind. Great staff !


StarStarStarStarStar Very professional & accommodating.  — 

Very professional & accommodating.


StarStarStarStarStar Great customer service! I highly recommend TSO!... — 

Great customer service! I highly recommend TSO!


StarStarStarStarStar After 20 years of eye exams, I finally had an e... — 

After 20 years of eye exams, I finally had an effective, efficient visit to an eye doctor’s office. The appointment was on time and the tests were sequential.


StarStarStarStarStar Great job and good people.Comment from, Donald ... — 

Great job and good people.Comment from, Donald Mann


StarStarStarStarStar TSO Tyler French Quarter Great staff, very hel... — 

TSO Tyler French Quarter Great staff, very helpful. Thank you


StarStarStarStarStar I wouldn't go anywhere else! — 

Friendly staff, knowledgeable physicians and timely service.


StarStarStarStarStar I had a wonderful experience at TSO from the st... — 

I had a wonderful experience at TSO from the staff to the Dr. I would recommend TSO to anyone wanting a thorough eye exam.


StarStarStarStarStar Service was very through and professional. The ... — 

Service was very through and professional. The staff was friendly and efficient.


StarStarStarStarStar The wait didn’t take long at all. I am new to t... — 

The wait didn’t take long at all. I am new to the place and it went smoothe. There tests were very cool to see and the assistance and doctor are all very good people. Easy to talk to and they get stuff done!


StarStarStarStarStar Love the care of thes — 

Love the care of these people


StarStarStarStarStar Mrs. Carroll Kaye Sowell — 

Everyone was very friendly an d helpful.


StarStarStarStarStar Everyone was very helpful with all my questions... — 

Everyone was very helpful with all my questions including the picking of the frames. Very nice facility.


StarStarStarStarStar Very friendly and efficient!  — 

Very friendly and efficient!


StarStarStarStarStar Dr. McHugh is the BEST OPTOMETRIST in the world... — 

Dr. McHugh is the BEST OPTOMETRIST in the world. Great manners and very concerned about his patients.


StarStarStarStarStar I've been coming here since my junior year of h... — 

I've been coming here since my junior year of high school (2000) and the service and friendly staff gets better every year.


StarStarStarStarStar Very Polite — 

Drew Douglas and his staff are very attentive ,timely and polite. Joe didn't mind answering my questions and explaining my insurance benefits. They are old school not high speed. Thank you Joe...


StarStarStarStarStar ... — 

The whole team at Texas State Optical is very professional. I just moved to Tyler Texas from another state. They had me an appointment set up for the same day. When I walked in I had Lori as an assistant. Right away Lori made me feel right at home. She explained my contacts so well that I have never had any trouble. With Lori helping you, you’re going to feel just like family. She is a great asset to your company. I will give your company a five star review! Thank You all for being so kind.


StarStarStarStarStar Had a great visit and everyone there was great!... — 

Had a great visit and everyone there was great!!


StarStarStarStarStar Love the staff and Drs here,always feel at home... — 

Love the staff and Drs here,always feel at home.


StarStarStarStarStar Excellent doctor,and staff — 

Excellent doctor,and staff


StarStarStarStarStar Very friendly service. I enjoy seeing the peopl... — 

Very friendly service. I enjoy seeing the people working there.


StarStarStarStarStar I always enjoy the people and service that my f... — 

I always enjoy the people and service that my family and I receive at Texas State Optical.


StarStarStarStarStar I have been a patient at TSO for over 20 years.... — 

I have been a patient at TSO for over 20 years...maybe more. Will always go back when I need something. Very professional doctors and staff.


StarStarStarStarStar Excellent in all aspects of care. — 

Excellent in all aspects of care.


StarStarStarStarStar Personal, professional, friendly service — 

Personal, professional, friendly service


StarStarStarStarStar Great place. Nice people.  — 

Great place. Nice people.


StarStarStarStarStar Wonderful team! — 

Wonderful team! Dr. Douglas was professional and quick with the exam. Randy helped me with my glasses; he was fantastic and knowledgeable! I'm terrible at picking out glasses, but he was there to help show me what looks good with my face structure.


StarStarStarStarStar Friendly and professional — 

The staff and doctors here are always friendly and professional. I'm glad I bring my family here for our eye care!


StarStarStarStarStar You ALWAYS get me in when I have an issue! You... — 

You ALWAYS get me in when I have an issue! You are the old time patient service and care Doctors office. Hard to find these days. Everyone in the clinic is so nice and friendly. I love you guys!


StarStarStarStarStar The staff at TSO was friendly, courteous and pr... — 

The staff at TSO was friendly, courteous and professional during my recent visit. It was my first time to get corrective lenses and they were very patient and helpful.


StarStarStarStarStar Never needed for glasses before — 

Never having had a need for glasses before, and not remembering the last time I had an eye exam, I was a little skeptical about going in. My wife had been here multiple times and she was satisfied with Texas State Optical so I figured I would give them a try. I was pleasantly surprised. Everything was explained to me and the people were great. I would recommend Texas State Optical without any reservations.


StarStarStarStarStar AWESOME STAFF AND SERVICE DONT CHANGE ANYTHING... — 

AWESOME STAFF AND SERVICE DONT CHANGE ANYTHING


StarStarStarStarStar Nice people Dr was very thorough and profession... — 

Nice people Dr was very thorough and professional.


StarStarStarStarStar Great people took the time to help me  — 

Great people took the time to help me


StarStarStarStarStar Good experience overall. The staff was very fri... — 

Good experience overall. The staff was very friendly and knowledgeable. Prices were explained upfront in a clear and understandable way.


StarStarStarStarStar I could not have asked for the great help in Te... — 

I could not have asked for the great help in Texas State Optical... great people


StarStarStarStarStar Great people,good,service — 

Great people,good,service


StarStarStarStarStar Best place for eye exams!!!! Happy customer — 

Best place for eye exams!!!! Happy customer


StarStarStarStarStar Always a great, fast experience! — 

Always a great, fast experience!


StarStarStarStarStar Very nice & friendly staff!! Service was quick ... — 

Very nice & friendly staff!! Service was quick & they answer all my questions!


StarStarStarStarStar Always amazing and excellent experience!  — 

Always amazing and excellent experience!


StarStarStarStarStar Doctors are professional, staff is friendy.  — 

Doctors are professional, staff is friendy.


StarStarStarStarStar Professional and Courteous — 

Pleasant and knowledgeable staff, already had my new insurance info before I got there. Was taken back for my work up very quickly, Dr. Douglas explained any changes to my vision from last years exam, pricing was reasonable. No pushy people trying to get me to buy all of the bells and whistles on my new glasses.


StarStarStarStarStar Disappointed — 

Excellent assistant, very enjoyable people and Doctor. Confident that the eye exam and tests were done properly Eye ware displays and selection of eyeware undesirable and we're presently looking elsewhere to find frames. You won't find a Fendi, Gucci or Prada but a couple of Kate Spades. I'd say most are made in China frames.


StarStarStarStarStar The staff was friendly and kept me informed abo... — 

The staff was friendly and kept me informed about everything. I was in and out in less than an hour.


StarStarStarStarStar Eye Exam — 

Staff and Dr. John McGough is wonderful and always enjoy my visits and Dr. takes his time and wants you to be very happy with your contacts/glasses :) Keep up the good job


StarStarStarNo StarNo Star The service was quick and professional. — 

The service wae quick and professional. The only thing I was concern about was the eye doctor's attitude. He was not friendly at all. He did his work and did not try to put me at ease. May he was having a bad day.


StarStarStarStarStar Awesome staff. Thorough exam with equipment new... — 

Awesome staff. Thorough exam with equipment new to me. They helped me choose glasses that fit both my face and budget.


StarStarStarStarNo Star I appreciate the technician who allowed me to s... — 

I appreciate the technician who allowed me to see the Dr.


StarStarStarStarStar  — 

Even though there was a line of patients being seen and waiting to be seen, I felt like Dr. McGough spent a considerable amount of time with me. He was thorough and honest!


StarStarStarStarStar The environment at TSO was great! They were fas... — 

The environment at TSO was great! They were fast and had great customer service!!! I highly recommend this place!!!!


StarStarStarStarStar TSO on South Broadway — 

Dr. Douglas and his staff were all super nice and very professional. He answered my questions and helped me understand how my quality of life could be improved through better vision. I would definitely recommend this office to a friend.


StarStarStarStarStar Fantastic experience from start to finish. They... — 

Fantastic experience from start to finish. They make you feel like they really welcome you.


StarStarStarStarStar I originally tried to make an appointment throu... — 

I originally tried to make an appointment through your website but you never responded to the request. When I was in town I stopped in to make the appointment


StarStarStarStarStar Excellent compassionate care as always. — 

Excellent compassionate care as always.


StarStarStarStarStar The staff was very efficient and effective; I w... — 

The staff was very efficient and effective; I walked out with contacts in less than an hour! Thank you Dr. Douglas and staff! God bless you!


StarStarStarStarStar LOVE TSO — 

My visit was FANTASTIC! the team was so great. They explained everything to me in a way that I could understand easily.


StarStarStarStarStar Great Team! — 

Great customer service. The staff is most friendly and efficient.


StarStarStarStarStar This is an efficiently ran operation with frien... — 

This is an efficiently ran operation with friendly and well trained employees.


StarStarStarStarStar A lot friendlier than the last time I was there — 

A lot friendlier than the last time I wasthere


StarStarStarStarNo Star Great team ! Was seen fast and was a easy proce... — 

Great team ! Was seen fast and was a easy process.


StarStarStarStarStar The office and the staff were wonderful. Very w... — 

The office and the staff were wonderful. Very welcoming atmosphere. The tech that got me ready for the Dr was amazing. Dr was kind informative and performed an in depth exam.


StarStarStarStarStar Polite, friendly, patient, and helpful! My hub... — 

Polite, friendly, patient, and helpful! My hubby and I are so very pleased with our glasses. It has been years since we have enjoyed our glasses this much! Thank you, TSO!


StarStarStarStarStar Office is very clean & staff is very patient an... — 

Office is very clean & staff is very patient and attentive. I always enjoy going back!


StarStarStarStarStar Great, prompt, thorough and friendly  — 

Great, prompt, thorough and friendly


StarStarStarStarStar Eye exam and fit for contacts and glasses — 

My visit went very smoothly. Got right in and my appt time. Exam and fitting for contacts and glasses was efficient and the staff were great to work with


StarStarStarStarStar The man who was looking at my glasses bent the ... — 

The man who was looking at my glasses bent the frame. Thanks. Everyone else were great


StarStarStarStarStar It is always a great experience to see happy an... — 

It is always a great experience to see happy and considerate people at your work.


StarStarStarNo StarNo Star My eye exam went great! Staff was friendly and... — 

My eye exam went great! Staff was friendly and helpful. I was pleased for the most part until I got to the part where I had to talk to the guy up front about my glasses; I brought in my brand new designer frames to be fitted for the correct prescription lens. That guy asked me for the receipt for my new frames, and when I said I didn’t have it with me, he said they would NOT let me use them! He said I would have to buy one of their frames OR come back with my frames receipt! He then told me I needed to bring in my previous glasses to make his job easier; said it would help him know a tiny number etched into the old lens, so he could know which one to use for the new glasses. I told him I’ve never heard of such demands nor ever experienced such previously; his attitude seemed smug to me. I had to check out with him and it got even worse; I wanted to pay by debit and he kept running it through as a credit and having to refund me. Finally a girl noticed I had been standing at the desk for a while and asked what was the problem; he told her what he’d been doing and she saw the stack of runs/refunds receipts and then said they don’t do debit, only credit!! Overall I pretty great experience until the end, as above. I would go back for eye exams, but probably get the new glasses somewhere else.


StarStarStarStarStar Thank you.  — 

I loved how patient everybody was with my baby girl.


StarStarStarStarNo Star Friendly, Pleasant Visit — 

Everyone was friendly, helpful and happy. I felt like they cared. They took good care of me. To me Excellent = perfect. So Very good is a very good rating from me.


StarStarStarStarStar  — 

Dr. Douglas and his team are so friendly and very accommodating. They make your visit so easy!


StarStarStarStarStar I forgot to get my Tobridex prescription, pleas... — 

I forgot to get my Tobridex prescription, please call into Wallgreens; South Broadway and Rieke, Tyler.


StarStarStarStarStar Helpful and kind. Clean facility. Nice staff. ... — 

Helpful and kind. Clean facility. Nice staff.


StarStarStarStarStar It was a good visit. Quick I didn't do a lot of... — 

It was a good visit. Quick I didn't do a lot of waiting around. Everything I asked explained nice selection of frames as well.


StarStarStarStarStar Very quick service, very nice people — 

Very quick service, very nice people


StarStarStarStarStar Nice clean and friendly place no one was scared... — 

Nice clean and friendly place no one was scared to talk to me and had an conversation with almost everyone there.


StarStarStarStarStar This was my first time in a long time to see an... — 

This was my first time in a long time to see an eye Dr. Turns out I will need corrective lenses. From the very first phone call & throughout the entire process, I was impressed with the entire staff here. I should have my glasses in a couple of weeks.


StarStarStarStarStar Dr. Douglas if so personable and the staff is s... — 

Dr. Douglas if so personable and the staff is so very nice


StarStarStarNo StarNo Star inaccurate information  — 

wasn't able to accomplish everything. had to go to another location to get safety glasses even though told via phone they could handle it thete.


StarStarStarStarStar The visit was a very pleasant visit with very p... — 

The visit was a very pleasant visit with very professional people. They were very courteous and attentive to my needs.


StarStarStarStarStar Everyone was very nice and enjoyed my vis — 

Everyone was very nice and enjoyed my visit


StarStarStarStarStar I am so glad I got this. Your office Dr. McGoug... — 

I am so glad I got this. Your office Dr. McGough was amazing in taking me in and finding and removing what was in my eye driving me crazy. I walked in miserable without an appointment and was treated like a human not a number. I walked out with a smile and thoughts of a great experience. Thank you and your staff.


StarStarStarStarStar Perfect service — 

Amazing group of people. Very friendly and helpful. I know where I am going Everytime for my eye needs.


Reply

Thank you so much!

StarStarStarStarStar Great service with smiles! — 

Great service with smiles!


Reply

We enjoy the smiles from your family as well!

StarStarStarStarStar Very prompt, cordial, and knowledgeable. — 

Very prompt, cordial, and knowledgeable.


StarStarStarStarStar I want to applaud the entire staff at your offi... — 

I want to applaud the entire staff at your office.


StarStarStarStarStar Everyone was kind & helpful & knowledgeable. — 

Everyone was kind & helpful & knowledgeable.


StarStarStarStarStar Fast service and very pleasant staff! I cant wa... — 

Fast service and very pleasant staff! I cant wait to get my new glasses!


StarStarStarStarStar I have always been pleased with the care I rece... — 

I have always been pleased with the care I receive! Been a patient since 2012!


StarStarStarStarStar Great...Love it. The staff had great Customer S... — 

Great...Love it. The staff had great Customer Service Skill and Dr Drew was wonderful.


StarStarStarStarStar Try and find a way for people to not have to gi... — 

Try and find a way for people to not have to give up their glasses for a week or ten days to have lens fitted into their same frames. Some insurance will only cover to cost of new lens, but not for frames. A person should not have to be without being able to see for such a long time. It can be dangerous and legally a liability. In short, people need their corrective eyesight that they depend on .. like eating everyday.


StarStarStarStarStar Everything was great as usual. The staff and th... — 

Everything was great as usual. The staff and the doctor were very professional and polite. Thank you.😊😊


StarStarStarStarStar Well taken care of! — 

Always treated with caring and helpful staff!


StarStarStarStarStar You made me and King my 7yr old very comfortabl... — 

You made me and King my 7yr old very comfortable. Thank you to our Doctor and the sweet staff who helped us pick out glasses that are right for him!! Awesome Job!


StarStarStarStarStar Great service and friendly doctor!  — 

Great service and friendly doctor!


StarStarStarStarStar Great experience — 

Great customer service. The entire staff was helpful and friendlt.


StarStarStarStarStar 46 years old first time having glasses thanks a... — 

46 years old first time having glasses thanks all y'all for your help "I can actually see" thanks


StarStarStarStarStar Dr. Douglas and staff was very friendly. Everyt... — 

Dr. Douglas and staff was very friendly. Everything from eye exam to what insurance will and will not cover was explained clearly by staff.


StarStarStarStarStar BEST EYE CARE IN TYLER! — 

Fantastic service & loved the doctors & their staff. They are knowledgeable & incredibly helpful. Will be using them from now on.


StarStarStarStarStar TSO is clean and stylish. Staff is knowledgeabl... — 

TSO is clean and stylish. Staff is knowledgeable, courteous, and fun. I enjoyed our time there.


StarStarStarStarNo Star It was a nice visit. Nice and helpful office st... — 

It was a nice visit. Nice and helpful office staff.


StarStarStarStarStar Very helpful, made me feel at ease about wearin... — 

Very helpful, made me feel at ease about wearing contacts for the first time.


StarStarStarStarStar  — 

The doctor and the staff is excellent! This is the best customer service experience I had in a long time.


StarStarStarStarStar Satisfied Customer — 

Fast and speedy service and the staff was very friendly and nice.


StarStarStarStarStar Joe's Visit — 

I always have a good experience at TSO. That's why I have went there for years.


StarStarStarStarStar I've been a patient at TSO for many years becau... — 

I've been a patient at TSO for many years because of the very knowledgeable and friendly doctors and staff. Great environment.


StarStarStarStarStar Annual Checkups. — 

I appreciate the reminder for the annual checkup. All members of the staff I dealt with were professional and caring. The appointment and testing were both very smooth. The eye examination with Dr. Douglas was as always extremely professional. He is most courteous and explains any changes. Richard G.


StarStarStarStarStar My TSO — 

I always have an awesome experience at TSO Broadway. I work nights so I usually just do walk-in instead of a pre-set appointment and they ALWAYS are able to fit me right in!


StarStarStarStarStar Thank you for for helping me with my new eye wa... — 

Thank you for for helping me with my new eye ware.


StarStarStarStarStar Thanks for taking care of our family for 4-5 ye... — 

Thanks for taking care of our family for 4-5 years now. We really appreciate your service.


StarStarStarStarStar FIVE STAR RATING!!!!! — 

I Give TSO A Five Star Rating & I Highly Reccomend Their Services!!!!!


StarStarStarStarStar Everything went very smooth.  — 

Everything went very smooth.


StarStarStarStarStar I had a wonderful experience and don't think an... — 

I had a wonderful experience and don't think anything needs changing


StarStarStarStarStar Great service, friendly staff. Great selection ... — 

Great service, friendly staff. Great selection of frames.


StarStarStarNo StarNo Star My eyes were checked. I assume correctly. The ... — 

My eyes were checked. I assume correctly. The actual exam was more just to validate my current rx, rather than an actual eye exam. Entire time spent with the doctor was about 3 minutes at most.


StarStarStarStarStar I loved the entire experience, everyone was so ... — 

I loved the entire experience, everyone was so nice and friendly!! Dr. McGough has been my husbands, doctor and he has always liked him. We both want to say thank all of you!! Sincerely, Heath & Leigh Harper


StarStarStarStarStar  — 

Everyone was real friendly. My appointment was on time where I didn't have to wait a long time.


StarStarStarStarStar Very helpful staff!! I enjoyed my visit. — 

Very helpful staff!! I enjoyed my visit.


StarStarStarStarStar Our whole family uses Dr. Douglas and we couldn... — 

Our whole family uses Dr. Douglas and we couldn't be happier.


StarStarStarStarStar Eye exam  — 

Appointment went quick and people in office were very sweet. Thank you


StarStarStarStarStar Excellent service, as always! — 

I have always used TSO and will continue to do so. Doctors are wonderful and up to date on all of the latest technology. Everything was explained as it was happening and the patience of Dr. Mona Douglas is excellent. Wanting to make sure that my vision was as perfect as possible. She made a few suggestions to me with regards to an occupational pair of glasses and I am considering that suggestion. Thanks to all of those who work at TSO. Best in Tyler. Best in Texas as far as I am concerned.


StarStarStarStarStar everyone was very nice ...Thanks for all the help... — 

everyone was very nice ...Thanks for all the help...I am getting used to contacts for the first time and really think they will be great...I don't even know I am wearing them..


StarStarStarStarStar I found my visit timely,and comfortable. The peop... — 

I found my visit timely,and comfortable. The people working there were kind and attentive. Over all it was a very good visit.


StarStarStarStarStar I have been using Texas State Optical for many ye... — 

I have been using Dr. McGough and Texas State Optical for many years. I feel the doctor is very thorough and cares about his patients, I always receive good service from him. Your staff has improved considerably over the years and most now are pleasant and professional.


StarStarStarStarStar Took my teenage son in to try contacts... Again. ... — 

Took my teenage son in to try contacts... Again. Two years before, he was too impatient. The staff was patient and supportive and made it fun for him. We were all laughing! And he was successful this time! Thank you!!


StarStarStarStarStar Appointment review — 

Appointment was fine. I felt comfortable and well taken care of.


StarStarStarStarStar  — 

Great job. Got us in early and service was both friendly and professional!


StarStarStarStarStar Excellent service the staff are amazing, the youn... — 

Excellent service the staff are amazing, the young lady taught me how to put in my contacts and how to remove them, she was an excellent teacher.


StarStarStarStarStar Great staff and great Doctor. Very professional.... — 

Great staff and great Doctor. Very professional.


StarStarStarStarStar The best place I ever been to very helpful vet pr... — 

The best place I ever been to very helpful very professional very caring people couldn't ask for more


StarStarStarStarStar Best service ever! Great staff, kind and courteou... — 

Best service ever! Great staff, kind and courteous and best of all; knowledgeable.


StarStarStarStarStar  — 

Everyone was very kind and helpful. I felt well taken care of and plan to continue using your business.


StarStarStarStarStar My wife and I have come to this office for many years due to the quality and professionalism.9... — 

My wife and I have come to this office for many years due to the quality and professionalism.9


StarStarStarStarStar The TSO staff and Dr.Douglas have always been very nice and professional. I have been taking my ch... — 

The TSO staff and Dr.Douglas have always been very nice and professional. I have been taking my children to TSO for many years and we have always enjoyed the great service as well as the friendly people who work there. Thank you very much, Kelly Burghul. Tyler, Texas


StarStarStarStarStar Very nice and professional service.... — 

Very nice and professional service.


StarStarNo StarNo StarNo Star Cool Treatment from Receptionists — 

For the first time in over 15 years, we were disappointed in the treatment at TSO. The receptionist and others behind the desk would not tell us how much allowance we had on frames from our insurance. We had to pull the information from them. It was in our files on the desk. All they had to do was look. Were they told NOT to discuss insurance with customers? It's a shame that this gave the entire visit a negative feeling. The man who helped us with frames was excellent. The woman who asked preliminary questions and did the glaucoma test was kind-natured. When the first greeting you receive, however, is BELOW PAR, this tends to stick in your mind. We were the only customers in the store, so the women were not "overly busy." They seemingly just didn't want to be bothered.


StarNo StarNo StarNo StarNo Star Disappointed in appointment.  — 

I was not told that Dr. McGough would not be there for my appointment. I was surprised when Dr. Douglas walked in instead. He did not introduce himself to me or explain why Dr. McGough was not there.


StarStarStarStarStar I would recommend you to all my friends and family ... — 

I would recommend you to all my friends and family


StarStarStarStarStar Everyone in your Tyler office is very pleasant and appears very good at their job. I respected th... — 

Everyone in your Tyler office is very pleasant and appears very good at their job. I respected the skills of the dr. And the man who did all the math in his head that helped me find the perfect pair of affordable glasses. Thank you for your service.


StarStarStarStarStar Staff very professional--especially the two guys in the front who helped me choose frames and exp... — 

Staff very professional--especially the two guys in the front who helped me choose frames and explain. Cost, etc. two keepers. By the way, dr. McGough was very thorough and took a lot of time to explain the pics of my eyes and the current condition of my eyesight. The front office receptionist needs coaching on greeting customers and the value of a smile and a welcome. Overall, a good experience.


StarStarStarStarStar I had a good experience at TSO. The technicians were very personable and thorough and Dr. Douglas ... — 

I had a good experience at TSO. The technicians were very personable and thorough and Dr. Douglas was very professional. However, the physical appearance of the waiting area was awful. Worn out seats with tears and rips. Not sure if I would have made an appointment there if I had seen the waiting room beforehand.


StarStarStarStarStar Great chair side manner and really listened to concerns. Thank you!... — 

Great chair side manner and really listened to concerns. Thank you!


StarStarStarStarStar Glasses — 

I wish the glasses would come in sooner.