Steven P. Gordon, OD Visionworks

Dr. Steven Gordon

Star Star Star Star Star 197 Reviews

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Reviews

StarStarStarStarNo Star I am always in and out with prompt service —    (Patient since 2015)

I am always in and out with prompt service


StarStarStarStarStar I received great service and the staff was very... —    (Patient since 2017)

I received great service and the staff was very friendly.


StarNo StarNo StarNo StarNo Star Rude and unconcerned staff! No follow up on an ... —    (Patient since 2022)

Rude and unconcerned staff! No follow up on an issue rhat cosed me $70 . I will go elsewhere to buy my frames. I called twice to get a resolution, staff member said they were too busy to followup, now this is after they received my $$$


StarStarStarStarStar The staff was very nice and professional. The ... —    (Patient since 2022)

The staff was very nice and professional. The doctor explained every step of the exam and answered any questions that I had.


StarStarStarNo StarNo Star Long wait period and rushed at check out, possi... —    (Patient since 2022)

Long wait period and rushed at check out, possible understaffed


StarStarStarStarNo Star The visit went well. However, I had to contact ... —    (Patient since 2012)

The visit went well. However, I had to contact the office several times to get a copy of the invoice to submit to my FSA administrator for reimbursement. The receptionist told me I'd receive the invoice via email by the end of the day when I first contacted the office. I did not receive it until several weeks later.


StarStarStarStarStar Staff was very friendly and very informative ab... —    (Patient since 2022)

Staff was very friendly and very informative about everything.


StarStarStarStarNo Star Efficient, friendly staff. Doctor was thorough ... —    (Patient since 2022)

Efficient, friendly staff. Doctor was thorough and professional.


StarStarStarStarStar Great Customer Service and Friendly Staff! —    (Patient since 2014)

Great Customer Service and Friendly Staff!


StarStarStarStarStar Very kind customer service, however the only t... —    (Patient since 2014)

Very kind customer service, however the only thing I didn't like was my appointment was at 10:30 am and I was seen until 11:30am, but the doctor was very thorough


StarStarNo StarNo StarNo Star My appointment was at 11am. I arrived 10 mins ... —    (Patient since 2014)

My appointment was at 11am. I arrived 10 mins early. I was soon at noon. My time is just as important as the eye doctor. Overbooking is not cool.


StarStarStarStarStar Great experience from the front desk to selecti... —    (Patient since 2018)

Great experience from the front desk to selection of frames and options. Brenna was do accommodating, knowledgeable and patient.


StarStarNo StarNo StarNo Star The appointment felt rushed by the optometrist.... —    (Patient since 2016)

The appointment felt rushed by the optometrist. The reception didn’t offer help to find a person to help fit me with glasses just gave me a print out of my prescription information.


StarStarStarStarStar Professional environment and courteous service ... —    (Patient since 2019)

Professional environment and courteous service representatives.


StarStarStarStarStar Staff is very friendly a nb d helpful. —    (Patient since 2022)

Staff is very friendly a nb d helpful.


StarStarStarStarStar Everything was great. —    (Patient since 2021)

Everything was great. Thank you


StarStarStarStarStar The front desk ladies were very polite and acco... —    (Patient since 2017)

The front desk ladies were very polite and accommodating. They took great care of my children and I.


StarStarStarStarStar I Love this team at the Beachwood location they... —    (Patient since 2012)

I Love this team at the Beachwood location they are always so nice to me I’ve been with them since Richmond mall and I love it


StarStarStarStarStar Great Service  —    (Patient since 2020)

Location was clean and inviting. Doctor was attentive and explained every step of the examination. Retail side was well stocked and staff was great


StarStarStarStarStar  —    (Patient since 2019)

The doctor listened to my concerns and questions and answered them. He even explained the medical terminology. To me this meant the doctor was interested in my eye care treatment and wanted me to understand my options.


StarStarStarStarStar Great service good experience truly enjoyed ev... —    (Patient since 2022)

Great service good experience truly enjoyed everyone


StarStarStarStarStar Doctor great technology a plus! —    (Patient since 2017)

Doctor great technology a plus!


StarStarStarStarStar  —    (Patient since 2022)

I was very pleased with the reception I received .


StarStarStarStarStar Friendly and efficient service. —    (Patient since 2017)

Friendly and efficient service.


StarStarStarStarStar EVERYTHING WAS FIND TILL I NEEDED TO USE THE RE... —    (Patient since 2022)

EVERYTHING WAS FIND TILL I NEEDED TO USE THE RESTROOM AND WAS TOLD YOU DON'T HAVE ONE FOR THE CUSTOMERS. I THINK THAT ITS IN POOR TASTE THAT I CAN SPEND MONEY THERE BUT CAN'T USE THE RESTROOM . I HATE GOING TO STORES AND PLACES LIKE THAT .


StarStarStarStarStar  —    (Patient since 2013)

Top notch service… very professional, courteous, friendly, competent


StarStarStarStarStar Dr Gordon and the staff are great! —    (Patient since 2014)

Dr Gordon and the staff are great!


StarStarStarStarStar Great service from customer service team to Dr. —    (Patient since 2022)

Great service from customer service team to doctor. Highly recommend!


StarStarStarStarStar Excellent service! —    (Patient since 2022)

The best eye doctor around. Dr. Gordon and his team were understanding, knowledgeable, and always professional. Would recommend them to anyone I know!


StarStarStarStarStar The wait was not long and the service was great... —    (Patient since 2021)

The wait was not long and the service was great.


StarStarStarNo StarNo Star Great staff, very limited selection —    (Patient since 2022)

Doctor Gordon and Robert were lovely. You just have a very limited selection of glasses.


StarStarStarStarStar Love the service very friendly and Great custom... —    (Patient since 2022)

Love the service very friendly and Great customer service


StarNo StarNo StarNo StarNo Star Way over priced and mask mandate is over yet th... —    (Patient since 2022)

Way over priced and mask mandate is over yet they forced me to wear one and then made me wait out in hallway of store...I WILL NOT RETURN AFTER THESE GLASSES!!!!


StarStarStarStarStar Good Service. Friendly staff anddoctor  —    (Patient since 2022)

Good Service. Friendly staff anddoctor


StarStarStarStarNo Star The exam itself was great, but picking out fram... —    (Patient since 2020)

The exam itself was great, but picking out frames for my new prescription was not. I was rushed out of the store (no explanation) after paying for my sons frames.


StarStarStarStarNo Star  —    (Patient since 2022)

Everyone was friendly, even the Dr; however, the Dr wasn't very personable. Our very first time there and he walked in, said hello, but did not introduce himself. Hubby and I went in separately and neither one of us knew his name.


StarStarStarStarStar Great. Service .. —    (Patient since 2019)

Great kind friendly experience and Everything they do is excellent.


StarStarStarStarStar Highly Recommend  —    (Patient since 2022)

Dr. Gordon was efficient, thorough, and very knowledgeable. He walked me through my scans and my new prescription. I cannot recommend his practice enough!


StarStarStarStarStar I love Dr Gordon! He’s been taking the best car... —    (Patient since 2013)

I love Dr Gordon! He’s been taking the best care of my eyes for over 20 years now.


StarStarStarStarStar Always the best service ever!!! —    (Patient since 2015)

Always the best service ever!!!


StarStarStarStarStar As usual you guys are very helpful and always m... —    (Patient since 2018)

As usual, you guys are very helpful and always make sure you take care of my optical needs


StarStarStarStarStar Visionworks —    (Patient since 2013)

Staff was prompt and professional! Doc was thorough and made sure I understand everything about my eyes/ eyesight!


StarStarStarStarStar Doctor Steven Gordon and staff are very helpful... —    (Patient since 2018)

Doctor Steven Gordon and staff are very helpful and they are great to go to an appointment for. He is very knowledgeable about eyes and eye care. I would recommend this place for someone else.


StarStarStarStarStar The Doctors office was very professional. And t... —    (Patient since 2018)

The Doctors office was very professional. And the associate that helped me with my new glasses and frame was also very professional and nice.


StarStarStarStarStar First Time, Great Service. —    (Patient since 2021)

This was my first visit to Visionworks. It took me a few minutes to find it because I didn't know it was in Beachwood Mall. Dr.Gordon and his staff were excellent.


StarStarStarStarStar The optometerist Ariel Wang is awesome.  —    (Patient since 2017)

The optometerist Ariel Wang is awesome.


StarStarStarStarStar friendly and professional —    (Patient since 2021)

friendly and professional


StarStarStarStarStar  —    (Patient since 2020)

The receptionist and doctor was great however, once I went into lobby the CSR seemed overwhelmed, stressed, and had a nasty attitude!!!! I just wanted her to point me in a certain direction and her body tone and attitude wasn’t pleasant at all. I decided to leave and spend my money with someone else who appreciates the business


StarStarStarStarStar Good visit  —    (Patient since 2013)

Service was great. Not a lengthy wait. The staff was friendly and attractive. Dr. Gordon was professional, and answered questions. Thank you!


StarStarStarStarStar I’ve been coming here for years and I will cont... —    (Patient since 2012)

I’ve been coming here for years and I will continue my visits


StarStarStarStarNo Star The Staff Were Very Friendly And Helpful The Do... —    (Patient since 2015)

The Staff Were Very Friendly And Helpful The Doctor Was Very Experience In Specific Details About My Eyes Vision


StarStarStarStarStar Everyone was extremely friendly and helpful.We... —    (Patient since 2021)

Everyone was extremely friendly and helpful. We will definitely be back!


StarStarStarStarStar Very kind & thorough & professional! 😁 —    (Patient since 2021)

Very kind & thorough & professional! 😁


StarStarStarStarStar I love going to Vision Works everyone is so pro... —    (Patient since 2015)

I love going to Vision Works everyone is so professional and get you in and out. They are all very helpful and patient with the patients. I would highly recommend this facility.


StarStarStarNo StarNo Star I waited too long to purchase glasses after exa... —    (Patient since 2021)

I waited too long to purchase glasses after exam.


StarStarStarStarNo Star Thorough and professional. —    (Patient since 2015)

Thorough and professional.


StarStarStarStarStar Prompt and efficient. Dr. Steve is friendly and... —    (Patient since 2014)

Prompt and efficient. Dr. Steve is friendly and warm and explains the process. He’s the BEST! I recommend him to everyone!!!


StarStarStarStarStar Dr. Gordon is thorough informative and efficien... —    (Patient since 2020)

Dr. Gordon is thorough informative and efficient. Appreciate the front team from sign in to check out and the positive vibes.


StarStarStarStarStar Awesome Staff —    (Patient since 2013)

Awesome Staff! I use to work at Visionworks years ago. I will always be a customer.


StarStarStarStarStar Great place for eye exam and glasses.  —    (Patient since 2017)

This is my 3rd visit to this location. It has been very professional and helpful. My wife has been very happy with the service also.


StarStarStarStarStar Very professional and informative staff. Dr. Go... —    (Patient since 2021)

Very professional and informative staff. Dr. Gordon is the best.


StarStarStarStarStar The staff and the service was awesome. Keep up ... —    (Patient since 2013)

The staff and the service was awesome. Keep up the great services.


StarStarStarStarStar Friendly and good customer service and clean. —    (Patient since 2017)

Friendly and good customer service and clean.


StarStarStarStarStar Great service, friendly, very professional and ... —    (Patient since 2016)

Great service, friendly, very professional and trained in what they do.


StarStarStarStarStar Very good service,I felt very much at e —    (Patient since 2021)

Very good service,I felt very much at ease


StarStarStarStarStar Staff were well informed and respectful of each... —    (Patient since 2021)

Staff were well informed and respectful of each customers time from the moment you step foot in the door.


StarStarStarStarStar I always have a good visit to visionworks the s... —    (Patient since 2014)

I always have a good visit to visionworks the staff and eye doctor are great


StarStarStarStarStar Excellent service, friendly people —    (Patient since 2014)

Excellent service, friendly people


StarStarStarStarStar Great experience from the moment I walked in  —    (Patient since 2021)

The whole appointment went very smoothly. I felt taken care of and informed about my eye health. Friendly staff, kind Doctor. I really appreciate being treated so well. Thank you!


StarStarStarStarStar Amazing Service ! —    (Patient since 2013)

My service was amazing. I was in and out and I received a pair of contacts the same day! Which I needed desperately!


StarStarStarStarStar The staff was friendly and helpful during the e... —    (Patient since 2021)

The staff was friendly and helpful during the entire process.


StarStarStarStarStar  —    (Patient since 2017)

Eye doctor the best in his field. Excellence in action.


StarStarStarStarNo Star Ok guys this is the second review I’ve done , I... —    (Patient since 2021)

Ok guys this is the second review I’ve done , I hope this is the last one ... thx


StarStarStarStarStar Very satisfied with the customer service...felt... —    (Patient since 2018)

Very satisfied with the customer service...felt very comfortable the entire visit.


StarStarStarStarStar Staff was polite and quick —    (Patient since 2013)

Staff was polite and quick


StarStarStarStarStar Great service  —    (Patient since 2020)

The service here was great,and it's a nice clean environment,I appreciated the safety protocol with the sanitizers,and Dr Gordon was great far as my exam,he went over everything with me as far as my eyes are concerned,and helped me understand any issues that I may have,definitely would recommend him and this location.


StarStarStarStarStar  —    (Patient since 2017)

The entire team was wonderful!!! They worked me into their schedule and were so professional and kind. I had the best experience ever.


StarStarStarStarStar Update your text messaging system  —    (Patient since 2013)

Update your text messaging system


StarStarStarStarStar Very polite, professional and I love having my ... —    (Patient since 2021)

Very polite, professional and I love having my exam explained as it was going on. Thank you 😊


StarStarStarStarStar The whole staff was amazing. They work as a tea... —    (Patient since 2014)

The whole staff was amazing. They work as a team and they get the job done.


StarStarStarStarStar Check in was efficient and staff was very frien... —    (Patient since 2013)

Check in was efficient and staff was very friendly. Dr. Gordon was very professional and explained the exam and results thoroughly .


StarStarStarNo StarNo Star The space was lovely, and clean. Each surface ... —    (Patient since 2015)

The space was lovely, and clean. Each surface was sanitized before use. I felt safe except there were two customers eating and talking without their masks on. No one said anything.


StarStarStarStarStar Dr Gordon & staff were very professional & cour... —    (Patient since 2015)

Dr Gordon & staff were very professional & courteous. A first class experience.


StarNo StarNo StarNo StarNo Star The two reception/staff were distracted by thei... —    (Patient since 2017)

The two reception/staff were distracted by their phones when I arrived. I thought it was odd that they kept calling me "Becky" instead of Betsi but it can happen. They had pulled the wrong file. And after the pre-testing, discovered the error. It then took them 15-20 minutes to correct which then seemed to rush the Optometrist. In the end, I had a 5 minute exam. Fastest eye exam I've ever had which then gave me the feeling it wasn't thorough. Seriously, not thorough. When I went to check out, the same distracted receptionist was on her phone with clearly a personal call. She kept pointing to me what to do with the credit card machine and messed it up twice requiring me to wonder how many times I might have been charged. This is probably the 3rd or 4th time I've had my exam at this location and NEVER have I had such an unprofessional experience. It will probably be my last.


StarNo StarNo StarNo StarNo Star The only!! Reason why I came back to the Ridge ... —    (Patient since 2021)

The only!! Reason why I came back to the Ridge rd place,was because the Beachwood location doesn't tint.


StarStarStarStarStar An awesome eye doctor who cares and had the pat... —    (Patient since 2021)

An awesome eye doctor who cares and had the patience to listen to my concerns.


StarStarStarStarNo Star Very friendly, clean office. They run on schedu... —    (Patient since 2018)

Very friendly, clean office. They run on schedule and are flexible with their appointments. The doc takes his time to answer any questions.


StarStarStarStarStar My visit to Visionworks was a positive experien... —    (Patient since 2013)

My visit to Visionworks was a positive experience. Dr. Gordon and his Staff treat you with the utmost respect. I’ve been going there for several years now I’m very pleased.


StarStarStarStarStar Doctor explained what he was doing and answered... —    (Patient since 2019)

Doctor explained what he was doing and answered my questions


StarStarStarStarStar Always happy —    (Patient since 2014)

I've been going to Dr. Gordon for probably over 20 years and he and his receptionist are the best. I would never go anywhere else. Now, my adult son also goes there, and my 11 year old daughter as well.


StarStarStarStarStar The appt. went very smoothly and the Doctor was... —    (Patient since 2021)

The appt. went very smoothly and the Doctor was very thorough.


StarStarStarStarNo Star Love vision works, clean and friendly —    (Patient since 2016)

Love vision works, clean and friendly


StarStarStarStarStar  —    (Patient since 2016)

I like vision works,cclean and friendly staff


StarStarStarStarStar The Staff at Visionworks was very nice and welc... —    (Patient since 2015)

The Staff at Visionworks was very nice and welcoming. The Dr. Explained every part of my process and made me feel comfortable. Can't wait to get my new glasses!


StarStarStarStarStar Love the staff.they are always very plesant. —    (Patient since 2013)

Love the staff.they are always very pleasant .


StarStarStarStarStar Employees were very courteous efficient knowled... —    (Patient since 2013)

Employees were very courteous efficient knowledgeable helpful the only problem I have is after my appointment you all kept sending reminders that time was running out to get a excamination which I already had not once but two to three times and just got one yesterday


StarStarStarStarNo Star Dr. Gordon was friendly, thorough, and competen... —    (Patient since 2020)

Dr. Gordon was friendly, thorough, and competent. Pretty impressed.


StarStarStarStarStar I felt very comfortable with my exam.  —    (Patient since 2020)

I felt very comfortable with my exam.


StarStarStarStarStar My experience was OK —    (Patient since 2020)

The ladies at the check in desk were disorganized but everything else was great.


StarStarStarStarStar  —    (Patient since 2020)

Dr. Gordon was great. Really nice and took care of my needs


StarNo StarNo StarNo StarNo Star I arrived early for my 4:00 appt, at 3:45. I wa... —    (Patient since 2020)

I arrived early for my 4:00 appt, at 3:45. I was told to sit in the main room, since the exam room waiting area was full. I was also told that they knew I was there. I waited for 30 minutes, until I finally walked back there myself to make sure they knew that I was waiting outside (after I saw 2 people who came after me get called back). The receptionist did not seem phased at all and did not offer any type of explanation. She just handed me a clipboard, without saying a word, to fill out paperwork. This is something I could've done during my 30 minutes of waiting. Once I finished, it took another 30 minutes before I was finally called back. I was given the initial eye tests and then brought back to the optometrist, only to be sent back to testing again because he found out that I was still wearing my contacts. If I knew this was the case, I would've taken them out myself a long time ago. It was now after 5:00 when I finally sat down for the official appointment with the doctor. There are definite communication issues among staff at this location. The lady who did my eye tests (both times) was the only one who apologized or sympathized with my frustration at all. If it wasn't for her I would've made a bigger deal to the rest of the staff. The optometrist was pleasant, but seemed rushed since I was an hour late for my appointment and there were more patients waiting. I feel as though he didn't do a thorough job because of this, although I don't blame him. I was also questioned as far as my insurance, as I guess I don't have a very common plan compared to most patients. I just wanted to pay and get out of there at that point, as it was almost 5:30 by that time. All I wanted was a simple eye exam in order to get an updated prescription for contacts. I was very disappointed in my overall experience, and I hope the staff understands the importance of good communication in order to run a successful office.


StarStarStarStarStar I love the friendly atmosphere & Dr Gordon expl... —    (Patient since 2013)

I love the friendly atmosphere & Dr Gordon explains everything so well!


StarStarStarStarStar Routine eye exam —    (Patient since 2016)

I was seen within the scheduled time frame. Technician was very patient in assisting with testing. All tests performed were explained.


StarStarStarStarStar Ruth  —    (Patient since 2017)

Very efficient, little waiting time. Doctor Gordon gave very clear explanation of what was going on with my eyes. Ladies at desk and exam very nice personable. Friendly and very helpful experience. A+ Happy customer!


StarStarStarStarStar staff is friendly.Doctor gives a complete exam.... —    (Patient since 2013)

staff is friendly.Doctor gives a complete exam.clean with social distancing.


StarStarStarStarStar Everyone was personable and professional front ... —    (Patient since 2016)

Everyone was personable and professional front to back. Dr. Gordon is a very professional,informed;personable and approachable.


StarStarStarStarStar Dr. Warn was excellent and personable. . —    (Patient since 2019)

Dr. Warn was excellent and personable. We were late for our appointment and they happily accomodated us with a smile!


StarStarStarStarStar Nice competent staff. Attractive eye frames. —    (Patient since 2018)

Nice competent staff. Attractive eye frames.


StarStarStarStarStar Courteous and helpful. Very enjoyable experien... —    (Patient since 2016)

Courteous and helpful. Very enjoyable experience!!!!


StarStarStarStarStar The optometrist and staff were very welcoming &... —    (Patient since 2019)

The optometrist and staff were very welcoming & totally professional. All my needs were met and I am pleased.


StarStarStarStarNo Star  —    (Patient since 2017)

I usually do not have any issues with Visionworks. My kids and I have been coming for a few years now. Completely understand COVID has changed the dynamics of things but this last experience was just so-so. Our appointment was at 5, which was fine, only problem...unbenounced to us, a walk in was taken prior to our arrival. It was a family of 3, all being serviced. We get seen, and by the time we’re done it’s now 5:55pm. We then go to pick out frames, only to be told...”We close at 6, so you can browse and come back but we can’t complete a full order.” That absolutely was NOT my problem and I’m my opinion UNACCEPTABLE. They did NOT complete the appointment, and I’m very bothered by that. If you know you close at 6, why accept walk-in appointments? Why have 5pm appointments available? Appointment times should be cut off at 4pm, and maybe let’s not accept walk-in appointments past a certain time. That one decision pushed my 5pm appointment back, lessening time for my daughter to complete her FULL appointment. I absolutely WILL NOT be returning so that she can pick out frames, we’ll just take the prescription and use an online source for frames.


StarStarStarStarStar My experience. —    (Patient since 2018)

Entire staff were very friendly and knowledgeable. The Doctor was great to discuss with and understood his job very well. The entire experience was nice, even in this Covid-19 times.


StarStarStarStarStar Staff were friendly and made sure to take my te... —    (Patient since 2020)

Staff were friendly and made sure to take my temperature before coming in. They took all my information over the phone when I scheduled my appointment.


StarStarStarStarStar Great cap to a Friday Morning. —    (Patient since 2020)

It was a great experience. The Dr. was knowledgeable and the young man who helped me pick out glasses was a delight. Proper Covid protections were in place and I was in and out in about an hour.


StarStarStarStarStar The entire staff were very kind, patience and k... —    (Patient since 2020)

The entire staff were very kind, patience and knowledgeable. Office was clean and social distance guideline was applied.


StarStarStarStarStar Very pleased with service received. —    (Patient since 2012)

Very pleased with service received.


StarStarStarStarStar Dr. Gordon is woderful..the staff is profession... —    (Patient since 2013)

Dr. Gordon is woderful..the staff is professional and welcoming..I love it here...will continue to come here..my children come here too..


StarStarStarStarStar Prompt, friendly service . Any questions I had ... —    (Patient since 2015)

Prompt, friendly service . Any questions I had were answered


StarStarStarStarStar Staff were courteous and efficient. A pleasant ... —    (Patient since 2015)

Staff were courteous and efficient. A pleasant experience.


StarStarStarStarStar First time taking my daughter to Visionworks an... —    (Patient since 2020)

First time taking my daughter to Visionworks and it was a great experience. The doctor was thorough and answered all my questions. When it came time to get glasses Charlie was awesome! He took the time to help my daughter select the perfect frames, despite them being close and he never made us feel rushed or pressured. I was very pleased with his service and will return.


StarStarStarStarStar I loved the whole experience. They practiced g... —    (Patient since 2013)

I loved the whole experience. They practiced great safety measures in light of the current covid-19 situation. Everyone was professional and took their time to answer all my questions. I went in for an exam and 1 pair of frames and ended up with 2 great choices.


StarStarStarStarStar Great visit! All necessary precautions were tak... —    (Patient since 2018)

Great visit! All necessary precautions were taken for my safety during the visit. The staff and doctor we’re very nice and welcoming!


StarStarStarStarStar  —    (Patient since 2014)

Great staff!!! They have the most current technology and are very thorough. The doctor explained everything very well. They also sanitized everything in your presence and they provided gloves for my protection. Professional in every aspect.


StarStarStarStarStar EYE SEE YOU VISIONWORKS BEACHWOOD MALL OHIO TEAM!! —    (Patient since 2016)

10 STARS TO YOU ALL!! DR. GORDON, SHEREECE, MARLENE, CHARLIE, JENNA, & CLAIRE! THE SANITATION PLUS DISTANCING SAFETY MEASURES TAKEN WHILE PROVIDING THE BEST "HUMANLY COMPASSIONATE EYE CARE TO ME AND MY DAUGHTER WERE UNPRECEDENTED"! WE COULDNT HAVE FELT SAFER WITHIN THE WALLS OF THE STORE! JUST TO SEE MY CHILDHOOD OPTOMETRIST HEALTHY, HIS AWESOME STAFF WELL TOO, MY HEART WAS FULL OF LOVE! WE LAUGHED! WE RESPECTED THE RULES IN PLACE! IT WAS SO HARD "NOT" HUGGING OR SHAKING HANDS WITH ALL OF YOU GUYS! BUT ELBOW BUMPS SAFELY! THANK YOU SO VERY MUCH IN THESE TIMES! GLAD YOUR STORE IS BACK IN BUSINESS! "BECAUSE , ME AND MY FAMILY KNOW ALL TOO WELL "THIS STORE LOCATION TEAM, TRULY MAKES OUR......VISIONWORK"!!!!


StarStarStarStarStar Every one was great great customer service  —    (Patient since 2013)

Every one was great great customer service


StarNo StarNo StarNo StarNo Star If I could I would give zero stars. Secretary w... —    (Patient since 2020)

If I could I would give zero stars. Secretary was really rude kept having other conversations. Did not greet us when we walked in.


StarStarStarStarStar Loved Charlie, he is awe —    (Patient since 2020)

Loved Charlie, he is awesome


StarStarStarStarStar Quick fast and accurate. —    (Patient since 2020)

Quick fast and accurate. In and out within minutes and glasses were ready in 5 days, though they quoted 10.


StarStarStarStarStar I scheduled my eye exam with Dr. Gordon using t... —    (Patient since 2015)

I scheduled my eye exam with Dr. Gordon using the online appointment setter. When I arrived, I learned that Dr. Gordon doesn't work Mondays, and that Dr. Warn would provide my exam. I was perfectly fine with getting my exam from Dr. Warn, but it would have been better if I had known that Dr. Gordon wouldn't be giving my exam so I could have decided to wait for him if I preferred.


StarStarStarStarStar Very good service and personality —    (Patient since 2012)

Very good service and personality


StarStarStarStarStar Dr. Gordon and his staff are phenomenal. Very f... —    (Patient since 2013)

Dr. Gordon and his staff are phenomenal. Very friendly and professional. I have been going here for over 5 years for my eye exams because they are great and they take walk in appointments so I can come in at my own convenience.


StarStarStarStarStar The staff of Visionworks was friendly and helpf... —    (Patient since 2017)

The staff of Visionworks was friendly and helpful. I didn’t have to wait long to be seen. Dr. Gordon was thorough in his exam, and an excellent listener.


StarStarStarStarStar Great service,kllkkkkkkkkkkkkkkkkkkk —    (Patient since 2013)

Great service,kllkkkkkkkkkkkkkkkkkkk


StarStarStarStarStar Very Easy experience. Knowledgeable & pleasant... —    (Patient since 2020)

Very Easy experience. Knowledgeable & pleasant staff. I highly recommend!!


StarStarStarStarStar Ms SmallSmith  —    (Patient since 2019)

The staff is so amazing and very knowledgeable about the products very hands-on the doctor is awesome very sincere and professional I would definitely recommend customers to this location


StarStarStarStarStar Everyone was kind and professional. The Dr. was... —    (Patient since 2017)

Everyone was kind and professional. The Dr. was efficient, effective, and thorough. He made me feel comfortable and made sure I understood what each test was for. Highly recommend.


StarStarStarStarStar Never have had a problem with an eye exam they ... —    (Patient since 2014)

Never have had a problem with an eye exam they get you in and out


StarStarStarStarStar Dr Gordon is the Best. He really cares. —    (Patient since 2013)

Dr Gordon is the Best. He really cares.


StarStarStarStarStar Professional, Courteous Staff! —    (Patient since 2015)

All of the staff at Visionworks are very professional and friendly. I made an appointment for an eye exam, and was taken in right on time. Great place!


StarStarStarStarStar  —    (Patient since 2013)

Dr. was very knowledgeable with my questions. The staff was very friendly.


StarStarStarStarStar The doctor was vey patient & caring. He took th... —    (Patient since 2013)

The doctor was vey patient & caring. He took the time to explain everything thoroughly & explained my options.


StarStarStarStarNo Star My mom loves the online links it keeps her mind... —    (Patient since 2016)

My mom loves the online links it keeps her mindful of appointments


StarStarStarStarStar Very good,keeps me mindful —    (Patient since 2016)

Very good,keeps me mindful


StarStarStarStarStar I was charged $70! for my trial pair of contact... —    (Patient since 2019)

I was charged $70! for my trial pair of contacts to wear home when a WHOLE YEAR'S supply is only $210; was a mistake made 😠 on my bill ?!


StarStarStarStarStar Great service and very attentive sales supervis... —    (Patient since 2017)

Great service and very attentive sales supervisor. Charles at the Beecher branch is awesome


StarStarStarStarStar Very professional and polite. I was very impre... —    (Patient since 2019)

Very professional and polite. I was very impressed with how fast an appointment was made for me. My sister referred Visionworks because of the exceptional experience she had with them. I’ve been wearing glasses all my life, this was the first time I felt the Doctor explained to me how my eyes work in layman’s terms! I feel very knowledgeable and I will recommend them to anyone who is in need of a optometrist.


StarStarStarStarNo Star Staff was very profess —    (Patient since 2019)

Staff was very professional


StarStarStarStarStar The staff at this office are very friendly & he... —    (Patient since 2018)

The staff at this office are very friendly & helpful. Dr Gordon is awesome!!


StarStarStarStarStar Your staff is first rate! The women at the des... —    (Patient since 2019)

Your staff is first rate! The women at the desk were so professional and pleasant, and the doctor was terrific! Very thorough exam.


StarStarStarStarStar Very easy experience. —    (Patient since 2014)

Staff very friendly and helpful. i particularly liked the pictures of the inside of my own eyes.


StarStarStarStarStar Friendly, fast, and professional service! We w... —    (Patient since 2019)

Friendly, fast, and professional service! We walked in and was able to receive service right away with no appointment!


StarStarStarStarStar Very pleased with my service.  —    (Patient since 2019)

The secretaries and the doctor who saw me were very nice, friendly and professional.


StarStarStarStarStar Very good place to go —    (Patient since 2018)

Handle my case very well explain my eye condition to me . Help me pick out my frames


StarStarStarNo StarNo Star The receptionst was extremly rude, which is why... —    (Patient since 2013)

The receptionist was extremely rude, which is why the rating is only 3 stars.


StarStarStarStarNo Star The professionals that ran the office were pati... —    (Patient since 2014)

The professionals that ran the office were patient, kind, and very helpful! They made sure that I had every thing that I needed. They contacted my insurance for me with additional questions to make sure that I would receive the best prices for their services. The wait time was a bit long, I believe 30 minutes or so past my appointment time, but this was most likely due to the fact that they were able to squeeze me into a same day appointment! Also, the wait time could have been due to the attention to detail the doctor offered to each patient. I only have a 7 rating because of the fact that the location is no longer very convinient.


StarStarStarStarStar Positive Experience - July 2019 —    (Patient since 2019)

I arrived in a timely manner and everyone present greeted me with a kind smile and professional manner. Dr. Gordon with professional and conducted the examination expertly.


StarStarStarStarStar Very pleasant experience. The service I receive... —    (Patient since 2019)

Very pleasant experience. The service I received was prompt and courteous. Overall great experience!!


StarStarStarStarStar Friendly staff —    (Patient since 2019)

The staff was very friendly and explained everything clearly.


StarStarStarStarStar Service  —    (Patient since 2019)

The staff was very friendly, professional, and attentive.


StarStarStarStarStar Convenient time & place. Exam went well. —    (Patient since 2016)

Convenient time & place. Exam went well.


StarStarStarStarStar Courteous and knowledgeable —    (Patient since 2013)

Courteous and knowledgeable


StarStarStarStarStar The service was great and the team members was ... —    (Patient since 2016)

The service was great and the team members was great to I ♥️ it and will tell a friend's and family about my experience.thank you


StarNo StarNo StarNo StarNo Star Never again —    (Patient since 2019)

I was told to arrive early. No one was there. I made an appt w one doctor, ended up seeing someone totally different. I spent an hour waiting to be helped by the one employee on staff. A second employee came in and immediately helped a person who came in after me. This place was a mess.


StarStarStarStarStar Doctor was terrific -- headed off major problem —    (Patient since 2013)

Dr. Warren (Waren… not sure about spelling) was knowledgeable and friendly. He took his time with us (both my wife and me) during our appointments and explained everything he was doing as well as what he found during the examination. The exam revealed a problem with my wife's retina, and he recommended a retina specialist that subsequently treated her, and headed off surgery... none of this would have happened had not the doctor performed and correctly interpreted the examination.


StarStarStarStarStar Friendly and Professional service, positive exp... —    (Patient since 2018)

Friendly and Professional service, positive experience.


StarStarStarStarStar Super, super friendly customer service. Found t... —    (Patient since 2019)

Super, super friendly customer service. Found the perfect glasses and was pleasantly surprised to find that the attendant seemed genuinely happy for me, interested in my choice, and invested in my experience at the store. She even asked before divulging information about my eye condition to the friend I took with me, which was extremely thoughtful and something I didn’t expect. I plan to come here every time I need new glasses!


StarStarStarStarStar Very clean, everyone was kind, they did their j... —    (Patient since 2013)

Very clean, everyone was kind, they did their jobs well and as swiftly as they could. It was honestly pretty busy when I was there and I did have to wait a little while but they took really good care of me so I didn’t mind.


StarNo StarNo StarNo StarNo Star Terrible front store staff, optometrist was fin... —    (Patient since 2019)

Terrible front store staff, optometrist was fine, sales staff aweful.


StarNo StarNo StarNo StarNo Star Lack of retail eyewear specialist knowledge  —    (Patient since 2018)

Lack of retail eyewear specialist knowledge


StarStarStarStarStar Dr. Gorden is great. His staff is friendly and ... —    (Patient since 2014)

Dr. Gorden is great. His staff is friendly and very helpful


StarStarStarStarStar  —    (Patient since 2016)

The staff is courteous and professional


StarStarStarStarStar Great service is the difference MAKER. —    (Patient since 2019)

GREAT. Nice friendly and caring atmosphere.perfect. people like VISION WORK make the difference.


StarStarStarStarStar Caring people with others in mind. —    (Patient since 2019)

Friendly atmosphere. Great service and very helpful. I highly recommend vision works. They care and that's what makes the difference.


StarStarStarStarNo Star Easy place to get an eye exam! I've gone to Vis... —    (Patient since 2015)

Easy place to get an eye exam! I've gone to Visionworks at least 3 times now and always come away feeling pleased with my experience.


StarStarStarStarStar Enjoy the new doctor. Always quick and efficien... —    (Patient since 2016)

Enjoy the new doctor. Always quick and efficient here.


StarStarStarStarStar Fast and efficient. My son has been wearing gla... —    (Patient since 2019)

Fast and efficient. My son has been wearing glasses since he was three, he is now fourteen. The doctor explained things to me that I have never been told before. Great experience.


StarStarStarStarStar All of the staff were very helpful —    (Patient since 2019)

All of the staff were very helpful


StarStarStarStarNo Star Everybody nice, friendly and knowledgeable —    (Patient since 2014)

Everybody nice, friendly and knowledgeable


StarStarStarStarStar Dr. Gordon was great, I would recommend him. He... —    (Patient since 2014)

Dr. Gordon was great, I would recommend him. He was thorough and my contacts feel great.


StarStarNo StarNo StarNo Star Terrible service  —    (Patient since 2019)

The workers spent the whole time of my visit complaining to each other about office problems. I never was greeted properly or invited to come back. The doctor was very robotic (in his behavior) and speeded right through the visit. I was also told that I have astigmatism, but he never explained what it was or what that meant for my vision. I plan on getting another eye exam at another office. Then I was handed my prescription and dismissed with no direction or salutation. I waited in the store to be fitted for and choose frames. The worker asked about my insurance company, I was informed that they don't take that insurance. I was never asked if I wanted to be shown any frames or about the current sale, she just assumed I wasn't getting anything. But, actually I was interested in the same. I just decided to leave, thinking customer service is Dead !!!!!


StarStarNo StarNo StarNo Star The Dr's office portion of the visit was wonder... —    (Patient since 2015)

The Dr's office portion of the visit was wonderful. Quick, friendly, informative. Dr was great, support staff knowledgeable and it was very easy, however, the actual sales team was lacking. There were dozens of people in the waiting area for over an hour with no assistance. I went in at 1:30 and didn't leave until 3:50pm and the was ALL due to the selection/ordering of the spectacle frames. Understaffed in sales area but drs office was GREAT


StarStarStarStarStar The doctor and the lady that took care of us we... —    (Patient since 2018)

The doctor and the lady that took care of us were very professional. The doctor was very thorough in his explanation, and the lady that served us was as well very thorough in picking our glasses.


StarStarStarStarStar Convenient location and hours. —    (Patient since 2013)

Convenient location and hours.


StarStarStarStarStar The doctor was very friendly and so was the sta... —    (Patient since 2018)

The doctor was very friendly and so was the staff. Very warm


StarStarStarStarNo Star Everyone was very courteous helpful  —    (Patient since 2013)

Everyone was very courteous helpful


StarStarStarStarStar Great service fast and polite workers  —    (Patient since 2018)

Great service fast and polite workers


StarStarStarStarStar Quick, efficient, competent & confident —    (Patient since 2017)

Quick, efficient, competent & confident


StarStarStarStarStar Actually listened. Responded with knowledge. ... —    (Patient since 2018)

Actually listened. Responded with knowledge. So kick ass pleased with the professionalism and a genuine care. Yes...of course...


StarStarStarStarStar First time eye exam —    (Patient since 2018)

First time eye exam and everyone was really helpful in explaining everything to me and getting me through the process


StarStarStarStarStar The staff was very professional and kept the fl... —    (Patient since 2016)

The staff was very professional and kept the flow moving along. It was kind of crowded the day I went but unlike other places I have been to. Visionworks were organized and were moving as quickly as possible to get everyone in and out.


StarStarStarStarStar Dr. Gordon and all his associates have always b... —    (Patient since 2018)

Dr. Gordon and all his associates have always been friendly and very professional! I would highly recommend anyone to go!


StarStarStarStarStar A+ —    (Patient since 2014)

Really fast and thorough.


StarStarStarStarStar I am very pleased with the services I received ... —    (Patient since 2018)

I am very pleased with the services I received at Visionworks, they were all very professional Dr. Gordon is excellent and Robert helped me with my frames, I have already referred a friends.


StarStarStarStarStar Excellent service from the office staff. The D... —    (Patient since 2018)

Excellent service from the office staff. The Doc is the best too! Professional, expert and up to date in his profession. Hope he is there for a long time.


StarStarStarStarStar Was great experience. —    (Patient since 2018)

Dr was great, explained what was going on and suggested contacts. Was an excellent experience. Sheronda and Angel were the two young ladies at the desk, they made my time there comfortably normal and fun.


StarStarStarStarStar Great experience staff was wonderful, and helpf... —    (Patient since 2016)

Great experience staff was wonderful, and helpful. Doctor actually explained the exam and answered all questions to my satisfaction. Would reccomend this location.


StarStarStarStarStar Dr. Gordon has been extremely helpful with my c... —    (Patient since 2018)

Dr. Gordon has been extremely helpful with my contact fittings. I'm a student at a nearby University and I'm from out of state. He was extremely flexible with fitting me in for an appointment and when my new pair of contacts were uncomfortable, he helped me find a brand that worked for me.