Reviews

Was very fast. Despite the rush they get during walk in hours. Kind,patient, & considerate to customers as well as working with appointment clients too.

Apr 22, 2024

The staff is very friendly and Dr.Gordon was very helpful .

Apr 22, 2024

Each associate involved with my visit was very helpful, professional and pleasant.

Apr 19, 2024

Service by the doctor was informative & suggested ways to keep appointments & eye care updated yearly.

Apr 11, 2024

I have been a patient for over a decade. There is no other place, I would go for my vision.

Apr 4, 2024

Service was prompt and cordial. My records were available online leading to a quick convenient transaction. They adjusted several pairs of my backup glasses.

Mar 25, 2024

Excellent care Great Doctor pleasant people

Mar 18, 2024

Waiting time is too long. Got seen by the doctor half an hour later than scheduled.

Mar 11, 2024

The fill in optometrist was extremely thorough & knowledgeable; however, I waited 50 minutes after my scheduled appointment time. This was my first and only time I’ll be visiting this location. Upon check-in, the staff should have shared they were running behind rather than let me sit without communicating until I asked which was 20 minutes. In addition, I was charged $30 for the office visit plus my co-pay even though my insurance gives the visit. This should have been shared with me when I scheduled my appointment. Overall my experience was disappointing. I took my prescription and will be visiting another provider for glasses.

Mar 8, 2024

The Dr was very nice and professional. He explained everything that he was doing.

Mar 6, 2024

The office staff were great supporting my daughter as she got her first pair of contacts. They even gave her a replacement when she lost her right contact on the very first day of the trial period. Excellent customer service!

Mar 1, 2024

I feel that the doctor took his time to make sure that my glasses were working to meet my needs and I feel that that’s the most complete I’ll had in years hopefully once I receive them they will be exactly what I need

Feb 26, 2024

Professional, knowledgeable, and friendly environment. The website was cumbersome to navigate though.

Feb 19, 2024

From the staff setting up appointments to the girls testing your eyes to Dr. Gordon, all very efficient, personable and friendly!! Very thorough experience and explanation of your needs!! A+ Service!!

Feb 16, 2024

Everyone I interacted with was friendly, professional and communicative. I was actually very surprised that they explained every step of what they were doing. It’s not something expect after going to different eye doctors for years, but it was appreciated!

Feb 12, 2024

Sharonda at the Beachwood Place Mall location was very knowledgeable, and courteous.

Feb 9, 2024

Dr Steve Gordon is thorough and courteous. He explains everything in an easy to understand sort of way. The prep in the office was easy and I did not have to have my pupils dialated!

Feb 6, 2024

Dr. Gordon was fantastic. Efficient, friendly, and knowledgeable.

Jan 25, 2024

As I walked in I was greeted , wait time for m y eye exam was under 15 minutes and the fit/purchase for my frames took less than minutes.

Jan 18, 2024

The receptionist needs to retrained on professionalism at work. Gossiping on the phone in front of waiting customers is tacky and awkward. The dr. Is phenomenal but that front office part is the deal breaker for me.

Jan 17, 2024

Doctor Gordon and his staff are great and professional! Had a wonderful appointment

Jan 15, 2024

Everyone in the office was helpful and efficient. The doctor was friendly and informative.

Jan 15, 2024

Service was great. Doctor was through and efficient. It was a Saturday morning so I understand we were not able to build rapport. Robert was extremely helpful with helping me with my frames and verifying insurance info. I would recommend them to new people. the office was clean and tidy.

Jan 15, 2024

Friendly, efficient, and quality care.

Jan 15, 2024

Not a lot of frame to choose from.

Jan 8, 2024

Everyone is always so friendly. I was in and out with no issues at all and I was a walk in. Very convenient

Jan 8, 2024

Great friendly doctor; he answered all my questions; he was very helpful.

Jan 1, 2024

Had a great experience with Dr. Gordon and Robert. Dr. Gordon was thorough and explained everything about my vision so I could clearly understand what was going on with my eyes and sight. Robert was helpful, informative, and made me felt like he was really looking out for my best interests when I was trying on glasses.

Dec 30, 2023

The entire staff at Visionworks kind, courteous, and helpful.

Dec 28, 2023

Everytime I visit Visionworks I have a wonderful experience from the entire staff. From the time I'm greeted by the friendly and kind staff and check-in, Dr. Gordon is amazing. I will keep coming back for myself and family. 😊

Dec 21, 2023

Everyone was welcoming, kind and helpful.

Dec 20, 2023

Doctor was excellent, all my questions were answered in terms I could understand. My checkup was quick

Dec 18, 2023

Everything was thoroughly explained to me, and I was treated courteously by all employees.

Dec 14, 2023

First time there…thought the doctor took his time and I feel I received a very professional exam …Also had a stress free experience, picking out new glasses..

Dec 13, 2023

My eye exam was done very fast so I'm not sure if the doctor had something else to do but it was fast

Dec 11, 2023

Excellent. Very good service at the front desk.

Dec 4, 2023

I am highly please with the level of service at

Dec 4, 2023

I am a long time client. I actually said this to to doctor. I'm just dissatisfied with the service of my last visit, because the communication was not clear. I was told that it "may be a fee", the fee was never given for approval. I ended up with a $85 dollar bill at the end and I was not offered a payment plan because of the error. I had no choice but to pay when I knew it would overdraft my account by Monday morning. I will be more aware of the cost next visit for sure!

Dec 4, 2023

Everyone was very helpful and informative. Great customer service

Nov 30, 2023

Staff was very helpful and doctor was very helpful.

Nov 20, 2023

I’m at the age where eye care is more of a priority as our eyes change and require support for good vision. I feel that Dr Gordon gave me both a short term and long term care plan which is evidence-based and sustainable.

Nov 6, 2023

Everything was nice here and as professional as possible I thought!

Nov 3, 2023

Dr Gordon is the best! Friendly, explains thoroughly. Welcomes any questions and answers all.

Nov 1, 2023

The staff was friendly and extremely helpful.

Oct 31, 2023

Dr. Gordon and his staff, especially ShaRhonda and Tiffany are very polite, professional, helpful and organized. Dr. Gordon explains every step thoroughly. His expertise is second to none.

Oct 31, 2023

Staff very welcoming, attentive, and pleasant to work with. Listened to your concerns.

Oct 23, 2023

Everything and everyone was welcoming and I got service quickly.

Oct 20, 2023

As always it was a pleasure to visit this location for services. I didn’t see Dr. Gordon as I usually do , however, the Dr. that I did see was knowledgeable and very cordial. The thoroughness, efficiency and courtesy of the staff makes it a comfortable and easy experience. Also the frame selection is that in fantastic.

Oct 11, 2023

Great customer service and patient care

Oct 2, 2023

As always I love Dr Gordon 💕 and his staff

Oct 2, 2023

Very friendly both the doctor and Robert who sold me my glases

Sep 29, 2023

Receptionists and eye doctor were very friendly and helpful.

Sep 29, 2023

The ladies at the desk were very helpful and nice. The actual doctor was nice as well I would definitely be going back for me and my daughter.

Sep 21, 2023

Everything went well and the appointment I had was fine.

Sep 18, 2023

Need a wider variety of designers and selections of frames.

Sep 11, 2023

Great service close to home

Sep 10, 2023

They were very helpful and answered any questions accurately and quickly.

Sep 4, 2023

Everyone was super helpful and very nice.

Sep 1, 2023

Seen right away. Everyone was professional & friendly.

Aug 24, 2023

The appointment and I exam was on time and very quick. The selection of frames was very good as well. I think I'll total I wasn't there for more than 30 minutes?

Aug 24, 2023

Everyone in the office was friendly & professional in service

Aug 16, 2023

Everyone in the office was friendly & professional in service

Aug 16, 2023

Nice staff. Timely appointment. 20-minute professional exam.

Aug 11, 2023

The wait time was way too long for a 10 minute exam.

Aug 7, 2023

Very good service and very courteous

Jul 28, 2023

I have been with Visionworks for a long time and I enjoy the care I get from everyone involved.

Jul 17, 2023

Very informative and timely

Jul 16, 2023

I enjoyed coming to be examined and my results are very good. Thanks for the service you provide.

Jul 4, 2023

The staff and Dr Steven Gordon was nice. Great service. I had an eye exam appt 2 days ago and I was in and out. Thumbs up!!!!

Jun 28, 2023

Very nice people. Dr was helpful and knowledgeable. Glasses store was also helpful finding me the right frame and walking me through payment/insurance.

Jun 25, 2023

Excellent and quick service.

Jun 20, 2023

Awesome customer service!

Jun 15, 2023

appointment made and everyone was ready when I got there

Jun 15, 2023

Had an appointment early in the morning and was in and out.

Jun 12, 2023

Great Doctor and great customer service

Jun 9, 2023

Good customer service, very friendly, work as a team. The office is neat and clean.

Jun 7, 2023

Plain and simple it was Very quick and efficient.

Jun 5, 2023

The service from reception to pre appointment exams and the exam with the Optometrist himself was very smooth and professional. It was an enjoyable experience.

Jun 1, 2023

I recently had an appointment with a provider who did not give me the appropriate exam after asking specifically and seeking him out wasting my time and annual exam allowance with insurance. This visit was thorough yet brief and competent. Will return as long as Dr. Gordon is there.

May 22, 2023

It was a very pleasant experience,

May 18, 2023

Service fast Dr. Explained everything in away that was easy to understand

May 4, 2023

The service was excellent.

Apr 30, 2023

Great experience from check-in, having eyes checked, and working with the Associates who place the order for your glasses once you have selected your frame(s) of choice.

Apr 24, 2023

Easy to schedule. Did not have to wait long before seeing the doctor. In and out. Done.

Apr 17, 2023

I appreciate the service I received. Everyone was great and did a great job. Thank you!

Apr 13, 2023

Very helpful appointment overall; front desk staff seemed overwhelmed.

Apr 12, 2023

The staff and Doctor were extremely helpful and kind.

Apr 7, 2023

Everyone one was very friendly and supportive explained everything in a simple understanding way

Mar 28, 2023

Outstanding Customer service!!

Mar 23, 2023

This was my first time coming to this Visionworks in Beachwood. The employees & doctor were fast, efficient, & friendly. Highly recommend.

Mar 23, 2023

At 25 years old, I was so nervous about coming in as I hadn't been to an eye appointment of any capacity since I was 13, with my mother doing all the work! From scheduling an appointment, completing the eye exam, providing insurance info, to picking out new glasses, the entire process was simple and seamless! Everyone at the Beachwood Mall location was so kind and patient with me! Would definitely recommend to a friend! Can't wait to visit again to pick up my new glasses!

Mar 22, 2023

Yes love go there well professional, and the staff is excellent

Mar 10, 2023

Very professional and knowledgeable

Mar 9, 2023

Dr. Gordon is both knowledgeable and personable .The visits are quick He explains things simply and clearly.

Mar 2, 2023

Very up to date exams and very informative Doctor and stafg

Feb 14, 2023

Incredibly friendly and patient.

Feb 13, 2023

Always professional and helpful

Feb 13, 2023

DR Gordon was great as usual, but the optometrists need improvement. There is signage that suggests Affirm as a method of payment. The two ladies who assisted me weren't knowledgeable about how it worked. I ended up using a credit card rather than breaking my payments down without interest. I figured out how to use Affirm and returned to the store to see if I could cancel the credit card transaction and switch to Affirm and I was told it would cause problems and even cause me to be double billed. I suspect that the lady I spoke just didn't know how to do it. Mildly disappointed.

Feb 12, 2023

Appreciate walk in ability. Techs were nice.

Feb 6, 2023

Amazing friendly helpful kind I love this location

Jan 29, 2023

Very polite and friendly

Jan 20, 2023

It's the most efficient eye doctor I've ever been to. The visit is always very informative and I leave with all of my questions answered.

Jan 18, 2023

You guys were fast, and good.

Jan 15, 2023

Seems the store was too busy to be busy. Conversations with other staff should end in deference to a standing potential client. Advertisement stated walk-ins were welcomed. It was morning, no more than 2 other clients there at the time. I felt a bit slighted. After finally being addressed after waiting for a conversation to end, I looked around for frames I might like while proving I was well insured. No frames really were worth waiting for an exam. Left, never to return. I might add that I tried a different location from the one in Willoughby which I found to be even worse last year. I'd rather pay extra out of network fees than to ever get an eye exam/ glasses with your company. The Beachwood location was the final confirmation. I'll call STRS and let them also know how I feel.

Jan 9, 2023

I got what I needed, and everybody was so helpful to me, and I will be back and thank you so very much for your service.

Jan 9, 2023

Dr Gordon was friendly, thorough and explained everything in easy to understand terms.

Jan 9, 2023

I thoroughly enjoyed my visit. Everyone was very pleasant. My only complaint is that I had to go to the food court to use the ladies room.

Jan 9, 2023

Great doctor and assistant! I always come here for glasses because of the careful exacting eye checkout that is so important to my overall health. Modern technologies.

Dec 31, 2022

I felt comfortable with everyone I encountered. I did not feel pressure from the retail area nor the medical side. Dr. Gordon was there to help me and explained the procedures he performed. He did not try to bill me for services for which he did not perform. I have experienced that in other establishments in previous years.

Dec 30, 2022

Staff was friendly and very helpful!

Dec 29, 2022

Staff is friendly and doctor was very knowledgeable.

Dec 14, 2022

Doctor is very thorough. Answers all questions. Front desk for him and glasses ordering very friendly and informative. Pleasure to work with them all. This response for both my wife and I.

Dec 12, 2022

Kind and knowledgeable staff. Always provided with the best care.

Dec 11, 2022

Great doctor, seems to care about his patients

Dec 2, 2022

The staff provided great service, putting the health of my eye sight first.

Dec 2, 2022

I didn’t have the receptionists full attention while they took a personal call while I was being attended to. Overall experience was superb.

Nov 28, 2022

Dr is amazing I love his expertise and makes you feel at ease and gets you the right prescription the staff all around are friendly and amazing I love it there

Nov 25, 2022

Scheduling was easy, it is in the mall so easy access and I liked my doctor. My Rx was accurate and I am happy with the results.

Nov 21, 2022

Very knowledgeable eye doctor and pleasant, capable staff. Highly recommended!

Nov 16, 2022

Very pleasant and informative.

Nov 10, 2022

I made my visit appt and was told yes covered by medicaid. When time to choose my eyeglasses, I was told they wouldn't accept my medicaid for anything other than exam. So frustrating. I would have booked elsewhere. Staff is grossly inept and I wasted one appt as they didn't get medicaid approval prior even when given the information. Second visit a waste of time as well since they didn't convey about the eyeglasses. I've used vision works for 7 years and 5 of them in Colorado. Worst staff other than Dr. Ever.

Nov 7, 2022

I was skeptical from a previous appointment at a different location but I very glad I came to this visionworks location the eye doctor was pleasant and knowledgeable definitely will return

Nov 2, 2022

Very professional and courteous, listened to my concerns

Oct 31, 2022

Although I don't know you well enough, I do appreciate the courtesies, respect and friendliness extended by you to me. My granddaughter recommended you to me; in fact, she brought me there. Thank you for your services.

Oct 28, 2022

The visit was quick and easy. I will be back!

Oct 28, 2022

This was my first time at this store and everyone was incredible! I was able to make an appointment for just a few days after calling. I arrived early to my appointment to fill out paperwork, so the entire appointment took less than 30 minutes from when I arrived to when I left with my new contacts. The ladies at the eye exam desk were so friendly, and Dr. Gordon was awesome. I’d absolutely recommend to anyone in the area.

Oct 27, 2022

We were treated with kindness and respect. Very pleasant experience.

Oct 21, 2022

Dr. Gordon was excellent!! He was very thorough and very professional…I have already referred him to my family members. Dr. Gordon is the best person and my family is happy to know they have a great doctor to take care of them!! He is a total asset to Visionworks! 🌌

Oct 21, 2022

Very polite & courteous

Oct 18, 2022

Very pleased with the help received in selecting glasses and being sure they work well for me.

Oct 17, 2022

I am always in and out with prompt service

Sep 26, 2022

I received great service and the staff was very friendly.

Sep 24, 2022

Rude and unconcerned staff! No follow up on an issue rhat cosed me $70 . I will go elsewhere to buy my frames. I called twice to get a resolution, staff member said they were too busy to followup, now this is after they received my $$$

Sep 21, 2022

The staff was very nice and professional. The doctor explained every step of the exam and answered any questions that I had.

Sep 16, 2022

Long wait period and rushed at check out, possible understaffed

Sep 12, 2022

The visit went well. However, I had to contact the office several times to get a copy of the invoice to submit to my FSA administrator for reimbursement. The receptionist told me I'd receive the invoice via email by the end of the day when I first contacted the office. I did not receive it until several weeks later.

Sep 11, 2022

Staff was very friendly and very informative about everything.

Sep 5, 2022

Efficient, friendly staff. Doctor was thorough and professional.

Sep 1, 2022

Great Customer Service and Friendly Staff!

Aug 29, 2022

Very kind customer service, however the only thing I didn't like was my appointment was at 10:30 am and I was seen until 11:30am, but the doctor was very thorough

Aug 16, 2022

My appointment was at 11am. I arrived 10 mins early. I was soon at noon. My time is just as important as the eye doctor. Overbooking is not cool.

Aug 15, 2022

Great experience from the front desk to selection of frames and options. Brenna was do accommodating, knowledgeable and patient.

Aug 1, 2022

The appointment felt rushed by the optometrist. The reception didn’t offer help to find a person to help fit me with glasses just gave me a print out of my prescription information.

Jul 27, 2022

Professional environment and courteous service representatives.

Jul 26, 2022

Staff is very friendly a nb d helpful.

Jul 23, 2022

Everything was great. Thank you

Jul 8, 2022

The front desk ladies were very polite and accommodating. They took great care of my children and I.

Jun 30, 2022

I Love this team at the Beachwood location they are always so nice to me I’ve been with them since Richmond mall and I love it

Jun 27, 2022

Location was clean and inviting. Doctor was attentive and explained every step of the examination. Retail side was well stocked and staff was great

Jun 27, 2022

The doctor listened to my concerns and questions and answered them. He even explained the medical terminology. To me this meant the doctor was interested in my eye care treatment and wanted me to understand my options.

Jun 20, 2022

Great service good experience truly enjoyed everyone

Jun 20, 2022

Doctor great technology a plus!

Jun 18, 2022

I was very pleased with the reception I received .

Jun 6, 2022

Friendly and efficient service.

Jun 6, 2022

EVERYTHING WAS FIND TILL I NEEDED TO USE THE RESTROOM AND WAS TOLD YOU DON'T HAVE ONE FOR THE CUSTOMERS. I THINK THAT ITS IN POOR TASTE THAT I CAN SPEND MONEY THERE BUT CAN'T USE THE RESTROOM . I HATE GOING TO STORES AND PLACES LIKE THAT .

May 31, 2022

Top notch service… very professional, courteous, friendly, competent

May 18, 2022

Dr Gordon and the staff are great!

May 13, 2022

Great service from customer service team to doctor. Highly recommend!

May 10, 2022

The best eye doctor around. Dr. Gordon and his team were understanding, knowledgeable, and always professional. Would recommend them to anyone I know!

May 4, 2022

The wait was not long and the service was great.

May 2, 2022

Doctor Gordon and Robert were lovely. You just have a very limited selection of glasses.

Apr 8, 2022

Love the service very friendly and Great customer service

Mar 16, 2022

Way over priced and mask mandate is over yet they forced me to wear one and then made me wait out in hallway of store...I WILL NOT RETURN AFTER THESE GLASSES!!!!

Feb 28, 2022

Good Service. Friendly staff anddoctor

Feb 28, 2022

The exam itself was great, but picking out frames for my new prescription was not. I was rushed out of the store (no explanation) after paying for my sons frames.

Feb 23, 2022

Everyone was friendly, even the Dr; however, the Dr wasn't very personable. Our very first time there and he walked in, said hello, but did not introduce himself. Hubby and I went in separately and neither one of us knew his name.

Feb 20, 2022

Great kind friendly experience and Everything they do is excellent.

Feb 14, 2022

Dr. Gordon was efficient, thorough, and very knowledgeable. He walked me through my scans and my new prescription. I cannot recommend his practice enough!

Feb 9, 2022

I love Dr Gordon! He’s been taking the best care of my eyes for over 20 years now.

Feb 4, 2022

Always the best service ever!!!

Jan 21, 2022

As usual, you guys are very helpful and always make sure you take care of my optical needs

Jan 21, 2022

Staff was prompt and professional! Doc was thorough and made sure I understand everything about my eyes/ eyesight!

Jan 21, 2022

Doctor Steven Gordon and staff are very helpful and they are great to go to an appointment for. He is very knowledgeable about eyes and eye care. I would recommend this place for someone else.

Jan 14, 2022

The Doctors office was very professional. And the associate that helped me with my new glasses and frame was also very professional and nice.

Dec 20, 2021

This was my first visit to Visionworks. It took me a few minutes to find it because I didn't know it was in Beachwood Mall. Dr.Gordon and his staff were excellent.

Nov 4, 2021

The optometerist Ariel Wang is awesome.

Oct 25, 2021

friendly and professional

Oct 25, 2021

The receptionist and doctor was great however, once I went into lobby the CSR seemed overwhelmed, stressed, and had a nasty attitude!!!! I just wanted her to point me in a certain direction and her body tone and attitude wasn’t pleasant at all. I decided to leave and spend my money with someone else who appreciates the business

Oct 18, 2021

Service was great. Not a lengthy wait. The staff was friendly and attractive. Dr. Gordon was professional, and answered questions. Thank you!

Oct 11, 2021

I’ve been coming here for years and I will continue my visits

Sep 30, 2021

The Staff Were Very Friendly And Helpful The Doctor Was Very Experience In Specific Details About My Eyes Vision

Sep 21, 2021

Everyone was extremely friendly and helpful. We will definitely be back!

Sep 20, 2021

Very kind & thorough & professional! 😁

Sep 20, 2021

I love going to Vision Works everyone is so professional and get you in and out. They are all very helpful and patient with the patients. I would highly recommend this facility.

Aug 24, 2021

I waited too long to purchase glasses after exam.

Aug 16, 2021

Thorough and professional.

Jul 28, 2021

Prompt and efficient. Dr. Steve is friendly and warm and explains the process. He’s the BEST! I recommend him to everyone!!!

Jul 19, 2021

Dr. Gordon is thorough informative and efficient. Appreciate the front team from sign in to check out and the positive vibes.

Jul 16, 2021

Awesome Staff! I use to work at Visionworks years ago. I will always be a customer.

Jul 11, 2021

This is my 3rd visit to this location. It has been very professional and helpful. My wife has been very happy with the service also.

Jul 3, 2021

Very professional and informative staff. Dr. Gordon is the best.

Jun 24, 2021

The staff and the service was awesome. Keep up the great services.

Jun 23, 2021

Friendly and good customer service and clean.

Jun 22, 2021

Great service, friendly, very professional and trained in what they do.

Jun 21, 2021

Very good service,I felt very much at ease

Jun 21, 2021

Staff were well informed and respectful of each customers time from the moment you step foot in the door.

Jun 9, 2021

I always have a good visit to visionworks the staff and eye doctor are great

Jun 8, 2021

Excellent service, friendly people

May 31, 2021

The whole appointment went very smoothly. I felt taken care of and informed about my eye health. Friendly staff, kind Doctor. I really appreciate being treated so well. Thank you!

May 24, 2021

My service was amazing. I was in and out and I received a pair of contacts the same day! Which I needed desperately!

May 23, 2021

The staff was friendly and helpful during the entire process.

May 17, 2021

Eye doctor the best in his field. Excellence in action.

Apr 30, 2021

Ok guys this is the second review I’ve done , I hope this is the last one ... thx

Apr 30, 2021

Very satisfied with the customer service...felt very comfortable the entire visit.

Apr 19, 2021

Staff was polite and quick

Apr 19, 2021

The service here was great,and it's a nice clean environment,I appreciated the safety protocol with the sanitizers,and Dr Gordon was great far as my exam,he went over everything with me as far as my eyes are concerned,and helped me understand any issues that I may have,definitely would recommend him and this location.

Apr 16, 2021

The entire team was wonderful!!! They worked me into their schedule and were so professional and kind. I had the best experience ever.

Apr 12, 2021

Update your text messaging system

Apr 9, 2021

Very polite, professional and I love having my exam explained as it was going on. Thank you 😊

Apr 9, 2021

The whole staff was amazing. They work as a team and they get the job done.

Apr 4, 2021

Check in was efficient and staff was very friendly. Dr. Gordon was very professional and explained the exam and results thoroughly .

Mar 26, 2021

The space was lovely, and clean. Each surface was sanitized before use. I felt safe except there were two customers eating and talking without their masks on. No one said anything.

Mar 25, 2021

Dr Gordon & staff were very professional & courteous. A first class experience.

Mar 22, 2021

The two reception/staff were distracted by their phones when I arrived. I thought it was odd that they kept calling me "Becky" instead of Betsi but it can happen. They had pulled the wrong file. And after the pre-testing, discovered the error. It then took them 15-20 minutes to correct which then seemed to rush the Optometrist. In the end, I had a 5 minute exam. Fastest eye exam I've ever had which then gave me the feeling it wasn't thorough. Seriously, not thorough. When I went to check out, the same distracted receptionist was on her phone with clearly a personal call. She kept pointing to me what to do with the credit card machine and messed it up twice requiring me to wonder how many times I might have been charged. This is probably the 3rd or 4th time I've had my exam at this location and NEVER have I had such an unprofessional experience. It will probably be my last.

Mar 18, 2021

The only!! Reason why I came back to the Ridge rd place,was because the Beachwood location doesn't tint.

Mar 8, 2021

An awesome eye doctor who cares and had the patience to listen to my concerns.

Mar 8, 2021

Very friendly, clean office. They run on schedule and are flexible with their appointments. The doc takes his time to answer any questions.

Mar 8, 2021

My visit to Visionworks was a positive experience. Dr. Gordon and his Staff treat you with the utmost respect. I’ve been going there for several years now I’m very pleased.

Feb 26, 2021

Doctor explained what he was doing and answered my questions

Feb 18, 2021

I've been going to Dr. Gordon for probably over 20 years and he and his receptionist are the best. I would never go anywhere else. Now, my adult son also goes there, and my 11 year old daughter as well.

Feb 15, 2021

The appt. went very smoothly and the Doctor was very thorough.

Jan 31, 2021

Love vision works, clean and friendly

Jan 13, 2021

I like vision works,cclean and friendly staff

Jan 13, 2021

The Staff at Visionworks was very nice and welcoming. The Dr. Explained every part of my process and made me feel comfortable. Can't wait to get my new glasses!

Jan 11, 2021

Love the staff.they are always very pleasant .

Dec 18, 2020

Employees were very courteous efficient knowledgeable helpful the only problem I have is after my appointment you all kept sending reminders that time was running out to get a excamination which I already had not once but two to three times and just got one yesterday

Dec 18, 2020

Dr. Gordon was friendly, thorough, and competent. Pretty impressed.

Dec 18, 2020

I felt very comfortable with my exam.

Dec 7, 2020

The ladies at the check in desk were disorganized but everything else was great.

Nov 30, 2020

Dr. Gordon was great. Really nice and took care of my needs

Oct 28, 2020

I arrived early for my 4:00 appt, at 3:45. I was told to sit in the main room, since the exam room waiting area was full. I was also told that they knew I was there. I waited for 30 minutes, until I finally walked back there myself to make sure they knew that I was waiting outside (after I saw 2 people who came after me get called back). The receptionist did not seem phased at all and did not offer any type of explanation. She just handed me a clipboard, without saying a word, to fill out paperwork. This is something I could've done during my 30 minutes of waiting. Once I finished, it took another 30 minutes before I was finally called back. I was given the initial eye tests and then brought back to the optometrist, only to be sent back to testing again because he found out that I was still wearing my contacts. If I knew this was the case, I would've taken them out myself a long time ago. It was now after 5:00 when I finally sat down for the official appointment with the doctor. There are definite communication issues among staff at this location. The lady who did my eye tests (both times) was the only one who apologized or sympathized with my frustration at all. If it wasn't for her I would've made a bigger deal to the rest of the staff. The optometrist was pleasant, but seemed rushed since I was an hour late for my appointment and there were more patients waiting. I feel as though he didn't do a thorough job because of this, although I don't blame him. I was also questioned as far as my insurance, as I guess I don't have a very common plan compared to most patients. I just wanted to pay and get out of there at that point, as it was almost 5:30 by that time. All I wanted was a simple eye exam in order to get an updated prescription for contacts. I was very disappointed in my overall experience, and I hope the staff understands the importance of good communication in order to run a successful office.

Oct 23, 2020

I love the friendly atmosphere & Dr Gordon explains everything so well!

Oct 19, 2020

I was seen within the scheduled time frame. Technician was very patient in assisting with testing. All tests performed were explained.

Oct 4, 2020

Very efficient, little waiting time. Doctor Gordon gave very clear explanation of what was going on with my eyes. Ladies at desk and exam very nice personable. Friendly and very helpful experience. A+ Happy customer!

Sep 28, 2020

staff is friendly.Doctor gives a complete exam.clean with social distancing.

Sep 24, 2020

Everyone was personable and professional front to back. Dr. Gordon is a very professional,informed;personable and approachable.

Sep 17, 2020

Dr. Warn was excellent and personable. We were late for our appointment and they happily accomodated us with a smile!

Sep 4, 2020

Nice competent staff. Attractive eye frames.

Aug 31, 2020

Courteous and helpful. Very enjoyable experience!!!!

Aug 19, 2020

The optometrist and staff were very welcoming & totally professional. All my needs were met and I am pleased.

Aug 19, 2020

I usually do not have any issues with Visionworks. My kids and I have been coming for a few years now. Completely understand COVID has changed the dynamics of things but this last experience was just so-so. Our appointment was at 5, which was fine, only problem...unbenounced to us, a walk in was taken prior to our arrival. It was a family of 3, all being serviced. We get seen, and by the time we’re done it’s now 5:55pm. We then go to pick out frames, only to be told...”We close at 6, so you can browse and come back but we can’t complete a full order.” That absolutely was NOT my problem and I’m my opinion UNACCEPTABLE. They did NOT complete the appointment, and I’m very bothered by that. If you know you close at 6, why accept walk-in appointments? Why have 5pm appointments available? Appointment times should be cut off at 4pm, and maybe let’s not accept walk-in appointments past a certain time. That one decision pushed my 5pm appointment back, lessening time for my daughter to complete her FULL appointment. I absolutely WILL NOT be returning so that she can pick out frames, we’ll just take the prescription and use an online source for frames.

Aug 17, 2020

Entire staff were very friendly and knowledgeable. The Doctor was great to discuss with and understood his job very well. The entire experience was nice, even in this Covid-19 times.

Aug 9, 2020

Staff were friendly and made sure to take my temperature before coming in. They took all my information over the phone when I scheduled my appointment.

Jul 27, 2020

It was a great experience. The Dr. was knowledgeable and the young man who helped me pick out glasses was a delight. Proper Covid protections were in place and I was in and out in about an hour.

Jul 20, 2020

The entire staff were very kind, patience and knowledgeable. Office was clean and social distance guideline was applied.

Jul 16, 2020

Very pleased with service received.

Jul 13, 2020

Dr. Gordon is woderful..the staff is professional and welcoming..I love it here...will continue to come here..my children come here too..

Jul 11, 2020

Prompt, friendly service . Any questions I had were answered

Jul 3, 2020

Staff were courteous and efficient. A pleasant experience.

Jul 2, 2020

First time taking my daughter to Visionworks and it was a great experience. The doctor was thorough and answered all my questions. When it came time to get glasses Charlie was awesome! He took the time to help my daughter select the perfect frames, despite them being close and he never made us feel rushed or pressured. I was very pleased with his service and will return.

Jun 10, 2020

I loved the whole experience. They practiced great safety measures in light of the current covid-19 situation. Everyone was professional and took their time to answer all my questions. I went in for an exam and 1 pair of frames and ended up with 2 great choices.

Jun 5, 2020

Great visit! All necessary precautions were taken for my safety during the visit. The staff and doctor we’re very nice and welcoming!

May 22, 2020

Great staff!!! They have the most current technology and are very thorough. The doctor explained everything very well. They also sanitized everything in your presence and they provided gloves for my protection. Professional in every aspect.

May 21, 2020

10 STARS TO YOU ALL!! DR. GORDON, SHEREECE, MARLENE, CHARLIE, JENNA, & CLAIRE! THE SANITATION PLUS DISTANCING SAFETY MEASURES TAKEN WHILE PROVIDING THE BEST "HUMANLY COMPASSIONATE EYE CARE TO ME AND MY DAUGHTER WERE UNPRECEDENTED"! WE COULDNT HAVE FELT SAFER WITHIN THE WALLS OF THE STORE! JUST TO SEE MY CHILDHOOD OPTOMETRIST HEALTHY, HIS AWESOME STAFF WELL TOO, MY HEART WAS FULL OF LOVE! WE LAUGHED! WE RESPECTED THE RULES IN PLACE! IT WAS SO HARD "NOT" HUGGING OR SHAKING HANDS WITH ALL OF YOU GUYS! BUT ELBOW BUMPS SAFELY! THANK YOU SO VERY MUCH IN THESE TIMES! GLAD YOUR STORE IS BACK IN BUSINESS! "BECAUSE , ME AND MY FAMILY KNOW ALL TOO WELL "THIS STORE LOCATION TEAM, TRULY MAKES OUR......VISIONWORK"!!!!

May 18, 2020

Every one was great great customer service

May 17, 2020

If I could I would give zero stars. Secretary was really rude kept having other conversations. Did not greet us when we walked in.

Mar 16, 2020

Loved Charlie, he is awesome

Mar 15, 2020

Quick fast and accurate. In and out within minutes and glasses were ready in 5 days, though they quoted 10.

Mar 9, 2020

I scheduled my eye exam with Dr. Gordon using the online appointment setter. When I arrived, I learned that Dr. Gordon doesn't work Mondays, and that Dr. Warn would provide my exam. I was perfectly fine with getting my exam from Dr. Warn, but it would have been better if I had known that Dr. Gordon wouldn't be giving my exam so I could have decided to wait for him if I preferred.

Mar 4, 2020

Very good service and personality

Mar 4, 2020

Dr. Gordon and his staff are phenomenal. Very friendly and professional. I have been going here for over 5 years for my eye exams because they are great and they take walk in appointments so I can come in at my own convenience.

Mar 2, 2020

The staff of Visionworks was friendly and helpful. I didn’t have to wait long to be seen. Dr. Gordon was thorough in his exam, and an excellent listener.

Mar 2, 2020

Great service,kllkkkkkkkkkkkkkkkkkkk

Feb 28, 2020

Very Easy experience. Knowledgeable & pleasant staff. I highly recommend!!

Feb 24, 2020

The staff is so amazing and very knowledgeable about the products very hands-on the doctor is awesome very sincere and professional I would definitely recommend customers to this location

Feb 22, 2020

Everyone was kind and professional. The Dr. was efficient, effective, and thorough. He made me feel comfortable and made sure I understood what each test was for. Highly recommend.

Feb 9, 2020

Never have had a problem with an eye exam they get you in and out

Feb 3, 2020

Dr Gordon is the Best. He really cares.

Jan 27, 2020

All of the staff at Visionworks are very professional and friendly. I made an appointment for an eye exam, and was taken in right on time. Great place!

Jan 1, 2020

Dr. was very knowledgeable with my questions. The staff was very friendly.

Dec 17, 2019

The doctor was vey patient & caring. He took the time to explain everything thoroughly & explained my options.

Dec 16, 2019

My mom loves the online links it keeps her mindful of appointments

Nov 11, 2019

Very good,keeps me mindful

Nov 11, 2019

I was charged $70! for my trial pair of contacts to wear home when a WHOLE YEAR'S supply is only $210; was a mistake made 😠 on my bill ?!

Nov 11, 2019

Great service and very attentive sales supervisor. Charles at the Beecher branch is awesome

Nov 11, 2019

Very professional and polite. I was very impressed with how fast an appointment was made for me. My sister referred Visionworks because of the exceptional experience she had with them. I’ve been wearing glasses all my life, this was the first time I felt the Doctor explained to me how my eyes work in layman’s terms! I feel very knowledgeable and I will recommend them to anyone who is in need of a optometrist.

Nov 1, 2019

Staff was very professional

Oct 18, 2019

The staff at this office are very friendly & helpful. Dr Gordon is awesome!!

Oct 14, 2019

Your staff is first rate! The women at the desk were so professional and pleasant, and the doctor was terrific! Very thorough exam.

Sep 25, 2019

Staff very friendly and helpful. i particularly liked the pictures of the inside of my own eyes.

Sep 20, 2019

Friendly, fast, and professional service! We walked in and was able to receive service right away with no appointment!

Sep 16, 2019

The secretaries and the doctor who saw me were very nice, friendly and professional.

Aug 26, 2019

Handle my case very well explain my eye condition to me . Help me pick out my frames

Aug 22, 2019

The receptionist was extremely rude, which is why the rating is only 3 stars.

Aug 15, 2019

The professionals that ran the office were patient, kind, and very helpful! They made sure that I had every thing that I needed. They contacted my insurance for me with additional questions to make sure that I would receive the best prices for their services. The wait time was a bit long, I believe 30 minutes or so past my appointment time, but this was most likely due to the fact that they were able to squeeze me into a same day appointment! Also, the wait time could have been due to the attention to detail the doctor offered to each patient. I only have a 7 rating because of the fact that the location is no longer very convinient.

Aug 7, 2019

I arrived in a timely manner and everyone present greeted me with a kind smile and professional manner. Dr. Gordon with professional and conducted the examination expertly.

Jul 23, 2019

Very pleasant experience. The service I received was prompt and courteous. Overall great experience!!

Jul 16, 2019

The staff was very friendly and explained everything clearly.

Jun 10, 2019

The staff was very friendly, professional, and attentive.

Jun 5, 2019

Convenient time & place. Exam went well.

May 27, 2019

Courteous and knowledgeable

May 23, 2019

The service was great and the team members was great to I ♥️ it and will tell a friend's and family about my experience.thank you

May 22, 2019

I was told to arrive early. No one was there. I made an appt w one doctor, ended up seeing someone totally different. I spent an hour waiting to be helped by the one employee on staff. A second employee came in and immediately helped a person who came in after me. This place was a mess.

May 20, 2019

Dr. Warren (Waren… not sure about spelling) was knowledgeable and friendly. He took his time with us (both my wife and me) during our appointments and explained everything he was doing as well as what he found during the examination. The exam revealed a problem with my wife's retina, and he recommended a retina specialist that subsequently treated her, and headed off surgery... none of this would have happened had not the doctor performed and correctly interpreted the examination.

May 7, 2019

Friendly and Professional service, positive experience.

Apr 29, 2019

Super, super friendly customer service. Found the perfect glasses and was pleasantly surprised to find that the attendant seemed genuinely happy for me, interested in my choice, and invested in my experience at the store. She even asked before divulging information about my eye condition to the friend I took with me, which was extremely thoughtful and something I didn’t expect. I plan to come here every time I need new glasses!

Apr 28, 2019

Very clean, everyone was kind, they did their jobs well and as swiftly as they could. It was honestly pretty busy when I was there and I did have to wait a little while but they took really good care of me so I didn’t mind.

Apr 16, 2019

Terrible front store staff, optometrist was fine, sales staff aweful.

Mar 26, 2019

Lack of retail eyewear specialist knowledge

Mar 22, 2019

Dr. Gorden is great. His staff is friendly and very helpful

Mar 8, 2019

The staff is courteous and professional

Mar 4, 2019

GREAT. Nice friendly and caring atmosphere.perfect. people like VISION WORK make the difference.

Mar 4, 2019

Friendly atmosphere. Great service and very helpful. I highly recommend vision works. They care and that's what makes the difference.

Mar 4, 2019

Easy place to get an eye exam! I've gone to Visionworks at least 3 times now and always come away feeling pleased with my experience.

Feb 28, 2019

Enjoy the new doctor. Always quick and efficient here.

Feb 22, 2019

Fast and efficient. My son has been wearing glasses since he was three, he is now fourteen. The doctor explained things to me that I have never been told before. Great experience.

Feb 7, 2019

All of the staff were very helpful

Feb 1, 2019

Everybody nice, friendly and knowledgeable

Feb 1, 2019

Dr. Gordon was great, I would recommend him. He was thorough and my contacts feel great.

Jan 31, 2019

The workers spent the whole time of my visit complaining to each other about office problems. I never was greeted properly or invited to come back. The doctor was very robotic (in his behavior) and speeded right through the visit. I was also told that I have astigmatism, but he never explained what it was or what that meant for my vision. I plan on getting another eye exam at another office. Then I was handed my prescription and dismissed with no direction or salutation. I waited in the store to be fitted for and choose frames. The worker asked about my insurance company, I was informed that they don't take that insurance. I was never asked if I wanted to be shown any frames or about the current sale, she just assumed I wasn't getting anything. But, actually I was interested in the same. I just decided to leave, thinking customer service is Dead !!!!!

Jan 24, 2019

The Dr's office portion of the visit was wonderful. Quick, friendly, informative. Dr was great, support staff knowledgeable and it was very easy, however, the actual sales team was lacking. There were dozens of people in the waiting area for over an hour with no assistance. I went in at 1:30 and didn't leave until 3:50pm and the was ALL due to the selection/ordering of the spectacle frames. Understaffed in sales area but drs office was GREAT

Dec 4, 2018

The doctor and the lady that took care of us were very professional. The doctor was very thorough in his explanation, and the lady that served us was as well very thorough in picking our glasses.

Dec 3, 2018

Convenient location and hours.

Dec 2, 2018

The doctor was very friendly and so was the staff. Very warm

Nov 29, 2018

Everyone was very courteous helpful

Nov 24, 2018

Great service fast and polite workers

Nov 22, 2018

Quick, efficient, competent & confident

Nov 20, 2018

Actually listened. Responded with knowledge. So kick ass pleased with the professionalism and a genuine care. Yes...of course...

Nov 2, 2018

First time eye exam and everyone was really helpful in explaining everything to me and getting me through the process

Oct 31, 2018

The staff was very professional and kept the flow moving along. It was kind of crowded the day I went but unlike other places I have been to. Visionworks were organized and were moving as quickly as possible to get everyone in and out.

Oct 24, 2018

Dr. Gordon and all his associates have always been friendly and very professional! I would highly recommend anyone to go!

Oct 15, 2018

Really fast and thorough.

Oct 11, 2018

I am very pleased with the services I received at Visionworks, they were all very professional Dr. Gordon is excellent and Robert helped me with my frames, I have already referred a friends.

Oct 11, 2018

Excellent service from the office staff. The Doc is the best too! Professional, expert and up to date in his profession. Hope he is there for a long time.

Oct 9, 2018

Dr was great, explained what was going on and suggested contacts. Was an excellent experience. Sheronda and Angel were the two young ladies at the desk, they made my time there comfortably normal and fun.

Oct 9, 2018

Great experience staff was wonderful, and helpful. Doctor actually explained the exam and answered all questions to my satisfaction. Would reccomend this location.

Oct 9, 2018

Dr. Gordon has been extremely helpful with my contact fittings. I'm a student at a nearby University and I'm from out of state. He was extremely flexible with fitting me in for an appointment and when my new pair of contacts were uncomfortable, he helped me find a brand that worked for me.

Oct 9, 2018