Standard Optical - Orem

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Reviews

StarNo StarNo StarNo StarNo Star Did not have a great experience. My son went to... —    (Patient since Wed Sep 02 00:00:00 MDT 2020)

Did not have a great experience. My son went to the Orem location for a contact and glasses exam. I purchased a years worth of contacts based upon the recommendation of the tech. I explained he wears daily contacts and was on his last pair. He was not given a trial set of contacts with his new prescription. I was told his glasses, contact prescription and contact order confirmation would come in an email. I did not hear from them email or phone for several days. I called to find shipping information for the contacts as my son was in the same daily's and was told they did not have his brand and then they were on back order, then to be told they had not been ordered on the other side of the system. I was told I could pick up trials of another brand of contacts. I asked for a delivery date to be found and the contact and glasses prescription be emailed to me during my hour drive to the office. I requested a refund. When I arrived they told me my email was not in the system. It was on the paperwork filled out at our visit. I spoke to 3 office people manager and district manager and still no answer. I was told I would get a phone call the next day by 10 am. No return phone call. I called back and was told the contacts were shipped and should arrived the next week. Horrible customer service. Our family will not be returning.


StarStarStarStarStar Always great service and good prices. —    (Patient since Wed Aug 14 00:00:00 MDT 2019)

I've been going to Standard Optical for my glasses and contacts for years. They always have great service, a lot of styles/options for frames and usually pretty reasonably priced. I never have an issue with my glasses except for this time that I got my new prescription. I'm not sure if the prescription is wrong or what but I'll be getting a retest to see what's going on. Otherwise I've never had an issue prior to this time.


StarNo StarNo StarNo StarNo Star Worst place I’ve been to get glasses and they a... —    (Patient since Sat Jan 09 00:00:00 MST 2016)

Worst place I’ve been to get glasses and they are way over priced


StarStarStarStarStar Eye exam —    (Patient since Fri Jan 24 00:00:00 MST 2020)

Everyone was really helpful and nice patient with me and the eye doctor was awesome too


StarStarStarStarStar It was a good experience and all went well and ... —    (Patient since Mon Feb 05 00:00:00 MST 2018)

It was a good experience and all went well and in a timely matter.


StarStarStarStarStar Great service and the employees were super frie... —    (Patient since Thu Sep 26 00:00:00 MDT 2019)

Great service and the employees were super friendly, attentive, and knowledgable.


StarStarStarStarStar  —    (Patient since Wed Oct 03 00:00:00 MDT 2018)

They were so accommodating and nice.


StarNo StarNo StarNo StarNo Star They couldn’t help me at all, apparently my eye... —    (Patient since Thu Aug 29 00:00:00 MDT 2019)

They couldn’t help me at all, apparently my eyes are a little unusual and the instruments they have couldn’t measure my prescription. I asked him what I should do and he said he has no idea, and then finished the exam and left. Yet I still had to pay for the visit. Not only that but this was my first time having an eye exam and he didn’t care to explain to me that the eye drops he was about to give would mess with my vision for the next 5 hours.


StarStarNo StarNo StarNo Star Glasses r cheaply made. —    (Patient since Fri Sep 22 00:00:00 MDT 2017)

Glasses r cheaply made and dont even make it out the office before falling apart


StarNo StarNo StarNo StarNo Star After you give me my glasses, I will never retu... —    (Patient since Sat Jan 01 00:00:00 MST 1)

After you give me my glasses, I will never return. 1. my glasses were wrong when I arrived, not only wrong color but wrong style 2. I asked both times I was there (evaluation and pick up), and in a phone call before my second visit, to have my prescription printed: never happened. I called a 2nd time and got it emailed from the manager. The 4th time I asked.... 3. My brother went to a different standard optical where they specifically offered him styles to his face shape, I was not offered this service. 4. I was told I could not have the incorrect glasses for free, and that a "bottle of cleaning spray" would compensate for: my drive to and from standard optical, my frustration, their mistake, the additional time now needed for the correct pair, and I did not go home with the glasses I wanted. 5. To get this all through insurance we needed it paid with my mother card, which she gave over the phone. We both record our phone calls, so we know. I was asked to pay with my card at the end. We decided that we would have to fix it with the insurance and get reimbursed that way instead of making it right through standard optical and refunding and recharging our cards, we had clearly gotten the message they were too unprofessional. 6. I did not feel like ANY associate tried to get me the best glasses, best style, or deals. I asked about both deals (a school and insurance deal) I did research on my own and had to pick which I wanted, after they found their papers and did the math. I wish they would have offered different pricing options, better looks for my face shape, more deals that I could save with, and more add-on's, like the no glare or auto light adjust, because I might have gotten them since I was so involved with my mother on the phone during my visit. If there was a .5 or no stars at all I would have done it. I am still waiting on my correct pair of glasses


StarStarStarStarStar Great eye exam knowledgeable pe —    (Patient since Thu Mar 19 00:00:00 MDT 2015)

Great eye exam knowledgeable people


StarNo StarNo StarNo StarNo Star Extremely Slow and Poor Service!!!! —    (Patient since Sat Jan 01 00:00:00 MST 1)

We had scheduled 4 appointments online: 2:00, 2:20, 3:20, 3:40. At 4:00 I was the only one to have seen the doctor. There was no one in the lobby, but it looked like they were over staffed. We finally got out of there AFTER 6:00. Four (4) hours to get our eye exams! They started pushing progressives for me almost the minute I walked in before I even was tested. They just assumed that I would need them based on my age (40s). The progressives were extremely overpriced compared to Costco. And then they tried to sell me 2 pairs of glasses at $600. It appeared that the doctor was in the exam room without patients and was surfing the web for personal stuff. The only good thing was their newest employer of Judy 2 days took great care of our youngest child with special needs. In sum, we won’t be returning nor recommending Standard Optical!


StarStarStarStarStar The staff was friendly and helpful, the doctor ... —    (Patient since Tue Aug 04 00:00:00 MDT 2015)

The staff was friendly and helpful, the doctor was kind, patient, and willing to answer all of my questions with a smile. I was made to feel welcome and valued.


StarStarStarStarStar Fast, friendly service. No complaints —    (Patient since Mon May 13 00:00:00 MDT 2019)

Fast, friendly service. No complaints


StarStarStarStarStar Friendly and clean! —    (Patient since Fri Jan 23 00:00:00 MST 2015)

Everyone was friendly and was fun to talk to during my eye exam. Highly recommend, easy process overall


StarStarStarStarStar Standard Optical is great. I went to another op... —    (Patient since Tue Aug 30 00:00:00 MDT 2016)

Standard Optical is great. I went to another optometrist recently for a yearly checkup, and was extremely dissatisfied with the "other" optometrist. I went back to Standard Optical tis time, and I was completely satisfied.


StarStarStarStarStar Alyssa was awesome! —    (Patient since Wed Feb 13 00:00:00 MST 2019)

Alyssa was awesome. Cheerful and welcoming from the minute I walked in. Refreshing to receive such amazing service.


StarStarStarStarStar Excellent customer service! —    (Patient since Mon Feb 11 00:00:00 MST 2019)

Excellent customer service! I've never needed eye care until my vision started changing in the last couple of years and I finally gave into getting an exam. I called three other places that were a turn off with their schedule, but Alyssa was welcoming, informative, quick and the doctor thorough.


StarStarStarStarStar Everyone is friendly and helpful, and very will... —    (Patient since Sat Dec 01 00:00:00 MST 2018)

Everyone is friendly and helpful, and very willing to answer questions and make you aware of discounted options!


StarStarStarStarStar 5+stars. I will never ever try another eye car... —    (Patient since Tue Jul 14 00:00:00 MDT 2015)

5+stars. I will never ever try another eye care facility that advertise better prices. Saying you will get satisfaction or your money back. For 2 years suffered with poor vision. When it comes to medical concerns even eye care you want the best. Standard Optical did just that. Thank you glad to be back.


StarStarStarStarStar Outstanding Service, I wish that I discovered S... —    (Patient since Thu Nov 01 00:00:00 MDT 2018)

Outstanding Service, I wish that I discovered Standard Optical sooner.


StarStarStarStarStar Very helpful.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very helpful. They helped from finding building when google maps were wrong to answer every question in detail.


StarStarStarStarStar Great service —    (Patient since Tue Sep 23 00:00:00 MDT 2014)

Friendly, helpful, and knowledgeable staff.


StarStarStarStarStar Great service! From the eye doctor, receptionis... —    (Patient since Thu Aug 21 00:00:00 MDT 2014)

Great service! From the eye doctor, receptionist, and optometrist.


StarStarStarStarStar  —    (Patient since Tue Jul 21 00:00:00 MDT 2015)

The appointment was on time, the doctor and the rest of the staff were very nice and professional. Standard Optical has been my place for glasses for many years since my children were little.


StarStarStarStarStar We were very happy with the service and the ext... —    (Patient since Sat Jul 28 00:00:00 MDT 2018)

We were very happy with the service and the extra mile you went to help us. We also were extremely pleased with the Dr. He took his time and explained what he was doing and answered our questions. We are very happy that we switched our eye care professionals to your office. We cant wait to receive our new glasses!


StarStarStarStarStar Appreciation for help — 

I appreciate all of the helpful suggestions which helped me decide on what to put into my prescription for my new glasses.


StarStarStarStarStar Thank you for being so patient with me! —    (Patient since Fri May 25 00:00:00 MDT 2018)

Thank you for being so patient with me!


StarStarStarStarStar They were so friendly, helpful and supportive. —    (Patient since Tue May 31 00:00:00 MDT 2016)

They were so friendly, helpful and supportive.


StarStarStarStarStar We have been visiting Standard Optical for 5 years —    (Patient since Sat Jan 01 00:00:00 MST 1)

We have been visiting Standard Optical for 5 years. Very consistent service and thorough exams. The doctor uses older type eye exam machines. Still, I always like the prescription doctor gives me. Other places I have gone to in the past ..I seemed to end up with a prescription a little "off" in one way or another. Too strong or not adjusted enough for my astigmatism, etc.. I like my eye exams from Dr. Lewis at Standard Optical and he really is careful to check for one's eye health deep inside the eye. I recommend to make the time for the dilation. Eye appts. usually run a bit long. Plan to spend 1.5 hours between waiting, exams, paying. Plan longer if picking out glasses and lenses. They have a good selection of eye glasses including designer brands. We buy for ages between 12 years and 54 years. Personally, I would like even more trendy and bold designs but I am in the very small percentage of people who would consider such types. Office personnel are genuinely happy and sincere. Pleasant and willing to help. Easy to get appointment when needed and flexible with changes. Recently, doctor gave me 2 pairs of trial prescription contact lenses. Also, offered price matching on years supply of contact lenses. I have always been given good cash price discount.


StarStarStarStarStar The best eye exam I have ever had it was a grea... —    (Patient since Sat Apr 28 00:00:00 MDT 2018)

The best eye exam I have ever had it was a great experience thanks so much.


StarStarStarStarStar Very helpful and polite staff. —    (Patient since Thu Apr 26 00:00:00 MDT 2018)

Very helpful and polite staff.


StarStarStarStarStar Very friendly and helpful. Would highly recomm... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very friendly and helpful. Would highly recommend.


StarStarNo StarNo StarNo Star I liked the Doctor and staff, but the frames an... —    (Patient since Sat Mar 03 00:00:00 MST 2018)

I liked the Doctor and staff, but the frames and lens are to expensive I will go elsewhere for them.


StarStarStarStarStar Everyone is so nice and helpful. We came in onl... —    (Patient since Thu Feb 15 00:00:00 MST 2018)

Everyone is so nice and helpful. We came in only for a eye check up and make sure everything was okay. The Dr. was really nice, patient, knowledgeable, and charismatic.


StarStarStarStarStar The customer service is awesome!! —    (Patient since Sat Feb 11 00:00:00 MST 2017)

The customer service is awesome!!


StarStarStarStarStar Phenomenal Service!! —    (Patient since Thu Apr 02 00:00:00 MDT 2020)

I didn’t get the receptionists name. This was on 12/29 at 5pm. She was incredibly friendly, helpful and informative to help make my visit quick and easy. My doctor was kind and efficient.


StarStarStarStarStar Friendly and helpful staff. —    (Patient since Wed Nov 30 00:00:00 MST 2016)

Friendly and helpful staff.


StarNo StarNo StarNo StarNo Star my wait was about an hour long, they didn't see... —    (Patient since Sat Nov 25 00:00:00 MST 2017)

my wait was about an hour long, they didn't seem to know why I was there (glasses and contacts), disorganized. I received a "free" corrective surgery consult which consisted of a new girl reading a pamphlet and her manager yelling corrections from across the room and insulting our finances when I stated I was in no rush for surgery.


StarStarStarStarStar Standard Optical has always offered me excellen... —    (Patient since Fri Nov 24 00:00:00 MST 2017)

Standard Optical has always offered me excellent service. I have had my eyes examined several times and I have always been happy with the prescriptions that they have given me.


StarStarStarStarStar I loved it! I have gone to a bigger Eye Care Ce... —    (Patient since Wed Oct 25 00:00:00 MDT 2017)

I loved it! I have gone to a bigger Eye Care Center before and it was always so long. I came to Standard Optical - Orem and i was in an out with a through exam in 30-45 minutes. I will be back for sure! Thanks!


StarStarStarStarStar Everyone was so kind and helpful.  —    (Patient since Fri Sep 26 00:00:00 MDT 2014)

Everyone was so kind and helpful.


StarNo StarNo StarNo StarNo Star My glasses were made with the wrong prescriptio... —    (Patient since Sat May 14 00:00:00 MDT 2016)

My glasses were made with the wrong prescription They put a 'rush' on the second pair Still waiting although I do get emails the glasses are ready I drive back and forth to be told they really aren't ready yet ☹️


StarStarStarStarStar Great staff —    (Patient since Fri Sep 22 00:00:00 MDT 2017)

Very friendly helpful felt very welcome my son was very comfortable working with the staff


StarStarStarStarNo Star Everyone that works in the office was very help... —    (Patient since Mon Sep 11 00:00:00 MDT 2017)

Everyone that works in the office was very helpful.


StarStarStarStarNo Star Friendly, efficient service. —    (Patient since Sat Sep 02 00:00:00 MDT 2017)

We appreciated the friendly, efficient service.


StarStarStarStarStar They were very efficient and helpful in getting... —    (Patient since Fri Sep 01 00:00:00 MDT 2017)

They were very efficient and helpful in getting me new contacts. Dr. Lewis, was very professional and friendly. He answered any questions that I had for him.


StarStarStarStarStar We were greeted in a courteous manner and treat... —    (Patient since Sat Aug 19 00:00:00 MDT 2017)

We were greeted in a courteous manner and treated with respect ! Standard Optical has a professional team treats the people who visit them with respect.


StarStarStarStarStar JF —    (Patient since Sat Aug 12 00:00:00 MDT 2017)

The Staff is so professional and courteous and patient with the public making of an appointment and asking questions. I changed locations because of this issue even though it was closer to my home.


StarStarStarStarStar Standard Optical had been a good availability ,... —    (Patient since Mon Jul 17 00:00:00 MDT 2017)

Standard Optical had been a good availability , I was able to get in within the same week . The staff is very friendly and caring .


StarStarStarStarStar The staff are excellent very professional. Dr. ... —    (Patient since Sat Jul 15 00:00:00 MDT 2017)

The staff are excellent very professional. Dr. Lewis is awesome and very thorough in his exam.


StarStarNo StarNo StarNo Star Not a big selection of frames.  —    (Patient since Wed Sep 30 00:00:00 MDT 2015)

Not a big selection of frames. I didn't look good in any of them. Other than that it was good.


StarStarStarStarStar  —    (Patient since Tue Apr 25 00:00:00 MDT 2017)

I would like to thank the team at standard optical for helping me when I woke up unable to see. I work as an automotive technician and I managed to get microscopic metal shavings in both eyes, causing intense pain and poor vision. The doctor addressed the situation promptly and professionally and removed the metal from my eyes. I would highly recommend this team to anyone.


StarStarNo StarNo StarNo Star Very Disappointed.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

When I initially called to schedule and appointment, I asked if they accepted walk in's. I was told that they do accept walk in's but that it would really help their scheduling if I booked an appointment with them. I agreed and we went ahead and scheduled. We came in at 11:25 (I knew the appointment was scheduled for some time between 11:15-11:30) and was told that because I was 7 minutes late, we would have to reschedule, and to come back 2 hours later. Again, I was told that walk in's were accepted but scheduled as a courtesy... that is how I've always made appointments at Lens Crafters, and assumed Standard Optical had the same "walk-in" policy. If they had told me that they had a strict appointment policy, I would have called ahead to confirm the time. I was told that the doctor wasn't seeing anyone at the moment, but that he was leaving for lunch at noon & that he needed to eat because he has diabetes. When I sat to do the paperwork, I overheard the receptionist rescheduling 2-3 appointments that were prior to mine because they all missed theirs. In other words, the doctor hadn't seen patients most of the morning, and when someone actually comes in for their appointment (be it 7 minutes late), he has to leave for lunch??!!! Seriously?! That is no way to do business! I understand that you are trying to make strict policies to be in control of your schedule but that is not how you go about doing it. You don't chase away the one customer you had for the day. What might help is 1) Explaining your appointment policy during our initial call, and don't make it sound so casual as if we can walk in but are doing you a favor by scheduling... if you are just going to make us come back hours later for coming a little late. 2) If someone comes less than 10 minutes late, JUST SEE THEM! DON'T MAKE THEM COME BACK HOURS LATER!! It is evident that I am not the only person who feels that things need to change. Check your Google reviews! They are horrible!!


StarStarStarStarStar I have had a phenomenal experience with Standar... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have had a phenomenal experience with Standard Optical. They were extremely patient with me and very open about all my questions that I had concerning the operation and recovery. The operation itself went very smoothly and they were very open about explaining what all was going on and kept asking if I was feeling okay. I would highly recommend Standard Optical to anyone that is interested in getting LASIK or PRK surgery.


StarStarStarStarStar Great costumer service  —    (Patient since Tue Dec 30 00:00:00 MST 2014)

Emily was amazing! She did everything she could to help me with the best possible deal and confirmed with my insirance to get the most coverage possible.


StarStarStarStarStar Dr. Rodney Gilliland was excellent. —    (Patient since Wed Nov 30 00:00:00 MST 2016)

Dr. Rodney Gilliland was excellent.


StarStarStarStarStar Great people to work with!!!! —    (Patient since Fri Nov 25 00:00:00 MST 2016)

Great people to work with!!!!


StarStarStarStarStar Loved this place! —    (Patient since Wed Nov 16 00:00:00 MST 2016)

All the staff were so helpful and kind, no pressure at all to buy anything. The doctor there was so patient and detailed with everything and took the time to answer any questions. Will definitely return!


StarStarStarNo StarNo Star Service was Good. Lens Package Super Pricey! —    (Patient since Tue Oct 11 00:00:00 MDT 2016)

Customer Service was good. Didn't like the marker and plastic covered sheet to write on. Optometrist seemed to know his stuff. Cost of exam and frames was okay, but cost of lenses for glasses was like $500 alone. Way too pricey. Will go somewhere else next time.


StarNo StarNo StarNo StarNo Star If u want to be there for over 2 hours for an eye exam then this is the place for you. We were the... —    (Patient since Thu Aug 04 00:00:00 MDT 2016)

If u want to be there for over 2 hours for an eye exam then this is the kplace for you. We were the only appointment there, the service was terrible, no communication from staff, definitely not going there again.


StarStarStarStarNo Star I enjoyed my visit. The office was clean and all my questions were answered. I went home and calle... —    (Patient since Tue May 17 00:00:00 MDT 2016)

I enjoyed my visit. The office was clean and all my questions were answered. I went home and called my sister to tell her that she should set up her appointment there.


StarStarStarStarStar Staff was marvelous, treated me wonderfully and gave me expert advice, didn't have to wait at all ... —    (Patient since Tue Mar 29 00:00:00 MDT 2016)

Staff was marvelous, treated me wonderfully and gave me expert advice, didn't have to wait at all to be helped


StarStarStarStarStar wonderful experience with staff and doctor. Convenient location. Very clean —    (Patient since Sat Mar 05 00:00:00 MST 2016)

wonderful experience with staff and doctor. Convenient location. Very clean. My only complaint is the frames are quite expensive. They do have some cheeper options but the selection wasn't very large. Other than that, it wad great.


StarStarStarStarStar They were so great! Theyvwere timely and thorough —    (Patient since Wed Jan 27 00:00:00 MST 2016)

They were so great! Theyvwere timely and thorough. I was very impressed with how polite everyone was. I have broke my glasses that I got somewhere else, and decided to try these guys out. I am so glad I did because I found out that the glasses I had before were the wrong prescription!(not from standard optical) which they explained could be contributing to my migraines. They got me fitted check and out quickly. And then the staff spent extra time helping me with my insurance. I have sort of a weird plan and we had to call and confirm a few things, but she made sure I was getting all the information and the best out of my plan. Thank you so much Dr.G !


StarStarStarStarStar Very friendly, professional and knowledgeable —    (Patient since Thu Dec 31 00:00:00 MST 2015)

Very friendly, professional and knowledgeable. The went above and beyond to make sure my visit was as comfortable and positive as could be. They have my repeat business.


StarStarStarStarNo Star I had a great experience other than all the pressure I felt —    (Patient since Wed Dec 16 00:00:00 MST 2015)

I had a great experience other than all the pressure I felt. After I had mentioned I was not going to buy my contacts through the Orem office, the staff there continually acted like I was. I had to explain multiple times to the same person that I was not going to buy contacts through you guys.


StarStarStarStarStar Didn't have my contacts in sample. The price seemed quite high this year —    (Patient since Fri Nov 14 00:00:00 MST 2014)

Didn't have my contacts in sample. The price seemed quite high this year


StarNo StarNo StarNo StarNo Star The experience was poor —    (Patient since Wed Aug 05 00:00:00 MDT 2015)

The experience was poor. I walked into the office and had to listen to one of the staffs negative family issues, it was a bit uncomfortable. When I went into the pre-screening room I had to walk over brooms, snow shovels etc approximately 6 like sized items. The eye exam was very professional, comfortable, and personal. After the exam I spent almost an hour trying to be patient with the manager, which was walking around barefooted, and the staffer. They spent that time telling each other how important it was to meet their quotas and upselling me. I was quite clear on the fact I wanted the 2 for $69.95 promotion. They spent 20 minutes upselling on some in-house insurance plan for $50.00 and they kept going to the $179.95 frames. I told them that my wife called and was quoted approximately $100 each pair of glasses, with $89.95 frames. The quote I was given, with $49.95 frames, was $341.00 for one pair and $299.00 for the other. I have a basic prescription. AND THERE IS MORE.


StarStarStarStarStar Even looking at it objectively, Standard Optical's prices for LASIK are very competitive, and Dr —    (Patient since Thu Aug 07 00:00:00 MDT 2014)

Even looking at it objectively, Standard Optical's prices for LASIK are very competitive, and Dr. Williams' expertise exceeds my expectations. Very happy with my PRK, and I even after leaving the company I plan on referring everyone to do their laser eye surgery at Standard Optical because of the great pricing.


StarStarStarStarStar Your frame selection is poor. Hence, I have never purchased my glasses from you store —    (Patient since Sat Jan 01 00:00:00 MST 1)

Your frame selection is poor. Hence, I have never purchased my glasses from you store. If your selection were better it would be much more convenient.


StarStarStarStarStar I only got the exam...did not order glasses or look at the frames. Good Doc! —    (Patient since Thu May 21 00:00:00 MDT 2015)

I only got the exam...did not order glasses or look at the frames. Good Doc!


StarStarStarStarStar I forgot my new doctors name because my old doctor moved but the new doctor was so great and he... —    (Patient since Fri May 15 00:00:00 MDT 2015)

I forgot my new doctors name because my old doctor moved but the new doctor was so great and he treated me like an existing patient and gave great educated answers to my little questions.


StarNo StarNo StarNo StarNo Star I waited for over an hour past my appointment time, the doctor didn't complete the eye exam, the... —    (Patient since Fri May 15 00:00:00 MDT 2015)

I waited for over an hour past my appointment time, the doctor didn't complete the eye exam, the person at the front desk didn't know how to complete the order. Very bad experience.


StarStarNo StarNo StarNo Star We had an appointment and arrived 10 min early to fill out paperwork, but we waited more than 45... —    (Patient since Wed Dec 03 00:00:00 MST 2014)

We had an appointment and arrived 10 min early to fill out paperwork, but we waited more than 45 minutes after the appt. time to be seen. When I mentioned that we would need to leave soon, the office staff blamed it on me: said "filling out paperwork took a little long." Since I had arrived early just for that and only took 5 minutes to do it, I found that very incourteous. It took far longer than expected (just the waiting and pretesting--the exam time with the dr was fine.) There was inadequate seating in the waiting room--not enough for those who were there, even though it didn't seem terribly busy.


StarStarStarStarStar The only complaint would be regarding rebates —    (Patient since Fri Nov 14 00:00:00 MST 2014)

The only complaint would be regarding rebates. The last two contact rebates I tried to use, the company told me I didn't do the process correctly and didn't get the rebate. This time, I didn't even bother. Basically that is like losing $90. Really bothers me.


StarStarStarStarStar I wanted glasses for reading and they are worse than my $10 off the rack glasses.. —    (Patient since Thu Oct 23 00:00:00 MDT 2014)

I wanted glasses for reading and they are worse than my $10 off the rack glasses...sorry, but I can't see through them after two return trips to Standard Optical...


StarStarStarStarStar Orem Office Employee —    (Patient since Thu Oct 23 00:00:00 MDT 2014)

Jon is a technician at the Orem Standard Optical and he is fantastic! I would refer everyone to the Orem office.


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