Smiles Inc.

Smiles Inc.

Star Star Star Star Star 584 Reviews

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Reviews

StarStarStarStarStar THIS WAS A PLEASANT AND STRESS FREE FIRST VISI... —    (Patient since 2021)

THIS WAS A PLEASANT AND STRESS FREE FIRST VISIT FOR ME . THE TECHNICIAN TWHO TOOK XRAYS PUT ME AT MY EASE. MY DENTIST WAS CHARMING AND LISTENED TO MY CONCERNS AND ADVISED ME ABOUT FOLLOW UP PROCEDURES. THE FRONT DESK STAFF WERE WELCOMING AND HELPFUL.


StarStarStarStarStar You guys are great. Appluse all around! —    (Patient since 2011)

You guys are great. Doing excellent work and providing top end professional service in a very trying time.


StarStarStarStarStar The Best.  —    (Patient since 2012)

Professional. Excellent service. Friendly. I wouldn’t go anywhere else.


StarStarStarStarStar I am please to be a patient here.  —    (Patient since 2019)

I am please to be a patient here. I am very apprehensive about being vulnerable, but I feel comfortable and relaxed when in the chair. Especially when with Ms. Krystal Williams. Thanks for the service.


StarStarStarStarStar My hygienist is simply awesome and I have no he... —    (Patient since 2012)

My hygienist is simply awesome and I have no hesitation in recommending her to my friends and family. Thank you Angelique.


StarStarStarStarStar Thoroughly professional in all aspects from arr... —    (Patient since 2013)

Thoroughly professional in all aspects from arrival to departure. Greeted with a smile and called by name upon arrival and my procedure explained and carried out by the Doctor in a professional manner. A visit to the dentist is not what some people think it is as it was somewhat enjoyable. No qualms about revisiting Smiles next time.


StarStarStarStarStar Consistently awesome —    (Patient since 2019)

From arrival to departure, all staff are welcoming and professional. Great office space.


StarStarStarStarStar  —    (Patient since 2021)

You need to provide privacy if a patient feels uncomfortable without a door to the room


StarStarStarStarStar Excellent service —    (Patient since 2013)

I have been going to SmileInc for a while now and it is a really great place. Great attention, great service and fantastic results. Everyone from Dr. Cardwell to the staff are very friendly, respectful and caring! I highly recommend SmilesInc if you’re looking for a dentist office.


StarStarStarStarStar Nothing less from the best! —    (Patient since 2017)

Always look forward to visiting Smiles Inc. Good people. Good ambiance. Service with a smile. Thanks for being good at what you do best- providing exceptional dental service. Keep it up. Cheers, Kemar


StarStarStarStarStar Implants  —    (Patient since 2021)

I went to dr. Lightbourne and he was amazing. I immediately felt at ease. He has wonderful bedside manner. I would recommend him to anybody, any day!!


StarStarStarStarStar Great friendly service Hats off to the recept... —    (Patient since 2021)

Great friendly service Hats off to the receptionist Beverly. She was amazing, courteous and kind. Others can take notes from her on how to answer a phone professionally.


StarStarStarStarStar Simply Amazing! —    (Patient since 2018)

Most people do not look forward to heading into the dentist office but for me l actually look forward to it! The experience from beginning to end is so pleasant and the people you come into contact with are the best of the best!


StarStarStarStarStar Angie is a keeper... —    (Patient since 2013)

Angie is very professional and she does a fantastic job. I was very happy to have her as my hygienist. To put it bluntly. After her treatment my mouth felt really good not sore from flossing and the drill. She's a keeper" I


StarStarStarStarNo Star Excellent service from Lavonne as usual! —    (Patient since 2016)

Excellent service from Lavonne as usual!


StarStarStarStarStar Pleasant, attentive and thorough at Smiles Inc.... —    (Patient since 2019)

Pleasant, attentive and thorough at Smiles Inc.


StarStarStarStarNo Star  —    (Patient since 2018)

My visit to Smiles was a pleasant one. I am one that does not enjoy dental visits, but the staff was friendly and efficient. I was comfortable and not overly stressed. While my fear of dentists may never subside, the Smiles staff and my hygienist did their best. I look forward to meeting my new dentist as Dr. Betts has left the practice and discussing what further treatments will be required.


StarStarStarStarStar Everyone is always so friendly and professional... —    (Patient since 2020)

Everyone is always so friendly and professional and Smiles is always super clean!


StarStarStarStarStar Crystal is the Best! —    (Patient since 2011)

I love Crystal - she is the best hygienist I have ever had. She has a lovely personality and is very thorough, but still makes you feel at ease. For someone like me who was terrified of dentists having survived UK dentistry as a child, both Crystal and of course Dr. Cardwell, have made all the difference in the world.


StarNo StarNo StarNo StarNo Star Always pleased with the service at Smiles inc. ... —    (Patient since 2012)

Always pleased with the service at Smiles inc. keep up the awesome work


StarStarStarStarStar Bermuda’s Best —    (Patient since 2018)

Smiles is the absolute best place to get dental service. The staff is awesome! There is almost no wait time, they fit you in whenever possible and do not harass you about outstanding bills. Not to mention the dental work is painless and on point. What more can a client want?


StarStarStarStarStar Smiles Inc is awesome, they have great customer... —    (Patient since 2019)

Smiles Inc is awesome, they have great customer service and the staff is friendly. My Hygienist is professional, conversational and helpful when discussing my options for dental health. I recommend Smiles Inc whenever anyone is looking for a dentist. ps: the piped in music is good too :)


StarStarStarStarStar Thank you very much for taking me so quickly —    (Patient since 2021)

Thank you very much for taking me so quickly


StarStarStarStarStar I always have a good experience with Smiles Inc... —    (Patient since 2010)

I always have a good experience with Smiles Inc. and its Staff. I did tick that I had to wait to be seated, but it was probably no more than 7 - 10 minutes. Do not think anyone expects to be seated right at the time of their appointment, so no worries.


StarStarStarStarStar Excellent care, lovely clean and welcoming envi... —    (Patient since 2014)

Excellent care, lovely clean and welcoming environment!


StarStarStarStarStar The service was great and the staff were excell... —    (Patient since 2016)

The service was great and the staff were excellent!


StarStarStarStarStar Amazing Service. —    (Patient since 2021)

Amazing Service. Highly recommended


StarStarStarStarStar Relaxed atmosphere, spotless appearance and pro... —    (Patient since 2016)

Relaxed atmosphere, spotless appearance and professional, friendly and efficient staff.


StarStarStarStarStar Great experience! Enjoyed the visit —    (Patient since 2021)

Great experience! Enjoyed the visit


StarStarStarStarStar Smiles Inc. are always friendly and effecient! ... —    (Patient since 2015)

Smiles Inc. are always friendly and effecient! I never feel like I am just "another Patient"!


StarStarStarStarStar My Experience at Smiles Inc. —    (Patient since 2020)

The minute I walked in I was greeted. The receptionist took my information and asked me to take a seat. All professionally done. When my name was called I was escorted into a room and waited for the Dr. who was very very pleasant, saw to why I came, gave me his verbal diagnosis of my follow up and I was on my way. All very professional and so pleasant.


StarStarStarStarStar Dentist AppointmentI had a very good experienc... —    (Patient since 2012)

Dentist Appointment I had a very good experience , didn't have to wait to long. The Hygienist was very good, pleasant, knew what she was doing and explained everything which I really appreciated. She was very Professional.


StarStarStarStarStar Doctor lightbourne and his assistance were very... —    (Patient since 2015)

Doctor lightbourne and his assistance were very helpful and answered my questions. Both have a great bedside manner.


StarStarStarStarStar Always a thorough dental hygiene appoint. —    (Patient since 2012)

Always a thorough dental hygiene appoint.


StarStarStarStarStar Top Notch Service —    (Patient since 2012)

I am always pleased with the professional and efficient manner of the staff. Always very clean facilities.


StarStarStarStarStar I'm extremely satisfied with Smile Dentistry!F... —    (Patient since 2018)

I'm extremely satisfied with Smile Dentistry! Friendly helpful staff and fantastic knowledgeable doctors. Very clean, modern and bright!


StarStarStarStarStar Clean, Professional, Knowledgeable, State-of-th... —    (Patient since 2013)

Clean, Professional, Knowledgeable, State-of-the-art Dental Practice.


StarStarStarStarStar They did a great job and the staff were very fr... —    (Patient since 2021)

They did a great job and the staff were very friendly!


StarStarStarStarStar Amazing service and a pain free experience!!!!... —    (Patient since 2012)

Amazing service and a pain free experience!!!!


StarStarStarStarStar Choosing Smiles as my dental care provider was ... —    (Patient since 2011)

Choosing Smiles as my dental care provider was certainly one of the best decisions I have made regarding my health. Over the years you have demonstrated that that you are conscientious and sensitive to the needs of your clientele. My dental hygienist is incredibly professional and skilled. It is a real pleasure doing business.


StarStarStarStarStar Hygiene appointment  —    (Patient since 2021)

My teeth feel so clean ! Thanks Stephanie ! 😁


StarStarStarStarStar Excellent service, as always —    (Patient since 2011)

Excellent service, as always


StarStarStarStarStar Great Service —    (Patient since 2018)

Great customer service in a warm and friendly environment.


StarStarStarStarStar Accommodating and professional —    (Patient since 2021)

Although not scheduled for Emergency dental work, Smiles took me in, after my frustrating call-around to various practices who were allegedly on the Emergency list but passed me along to someone else. Smiles were super organized; very pleasant reception staff; an excellent dental assistant; and a most professional Dr. Hypolite who triaged my dental situation in conjunction with the Patient. The facilities are top-notch and high-tech. My normal dentist was off-island at the time and would need to quarantine on his return.


StarStarStarStarStar I was very pleased that Smiles remembered me an... —    (Patient since 2013)

I was very pleased that Smiles remembered me and were willing to set up an appointment with the dental hygienist. I received excellent care on my visit for which I am very grateful


StarStarStarStarStar Excellence service from the receptionists to th... —    (Patient since 2020)

Excellence service from the receptionists to the dentist and his assistant.


StarStarStarStarStar The minute I walked in, I felt very safe (given... —    (Patient since 2020)

The minute I walked in, I felt very safe (given these Covid times). My dental assistant and Dentist were prompt and very kind. Both had a lovely sense of humor...definitely needed when visiting the Dentist! Very impressed with my first visit. Maria


StarStarStarStarStar I have been very satisfied with the greeting an... —    (Patient since 2020)

I have been very satisfied with the greeting and professional service so far provided.


StarStarStarStarStar Awesome place Very friendly and very professio... —    (Patient since 2020)

Awesome place Very friendly and very professional in my opinion


StarStarStarStarStar I enjoy my visits, with exception of extraction... —    (Patient since 2017)

I enjoy my visits, with exception of extractions!!! Everyone is so pleasant and helpful... Merry Xmas to you all!


StarStarStarStarStar I am totally satisfied with your clean environm... —    (Patient since 2020)

I am totally satisfied with your clean environment and the feeling of safety especially with Covid19. Also the hygienist, Mary Anne, that did my cleaning especially since I had the same one for 30 years. I had asked if there was any senior rates and Ms. Richardson, receptionist, said she would follow that up with her boss. I am waiting for a response. I was with dentist Dyer for over 40 years until he retired. I only went to the office every six months for the hygienist. I was paying more for insurance coverage then what I was using so stopped that coverage. I know I probably had a special rate from Dr. Dyer since I was his first patient. The women who took over the practice had me paying 400% more for a cleaning. The second time I was not happy with that, hence my cleaning had gone over 6 months.


StarStarStarStarStar Professional, fantastic & friendly —    (Patient since 2014)

Professional, fantastic & friendly


StarStarStarStarStar I want to say congrats to Smiles for their cont... —    (Patient since 2013)

I want to say congrats to Smiles for their continued professionalism during these very trying times. Dr Hypolite did my procedure and I want to thank her and her assistant for an excellent handling of my extraction. Well done!


StarStarStarStarStar This was a no wait visit and excellent service —    (Patient since 2010)

This was a no wait visit and excellent service


StarStarStarStarStar Smiles is a great dentist office. They take t... —    (Patient since 2020)

Smiles is a great dentist office. They take time to explain all the steps of your procedure. 😁


StarStarStarStarStar Very professional, pleasant and polite! —    (Patient since 2018)

Very professional, pleasant and polite!


StarStarStarStarStar Best dentist ever —    (Patient since 2013)

I am so glad I found you guys


StarStarStarStarStar Dr. Lightbourne is the best...hands down! —    (Patient since 2020)

Dr. Lightbourne is the best...hands down!


StarStarStarStarStar Professional Friendly and Sterile Environment —    (Patient since 2020)

Came to Smile Inc Monday. All Covid protocols were in place and heeded. People were professionally kind and it was warm and sterile environment. Made me want to change my dentist. Dr Lightbourne ...I think broke everything down to a fine science. The nurse was so cool.


StarStarStarStarStar As usual the reception staff were welcoming. .. —    (Patient since 2010)

As usual the reception welcoming. I did not have to wait more then a couple of minutes before I was taken to the dental room. .The technician chatty and explained everything. Dr Cardwell, his first morning back, was professional. I had an anaesthetic which was pain free, and the procedure went extremely smoothly. I left with a new bridge which felt very comfortable in my mouth, and it was all a very stressless experience. Highly recommended.


StarStarStarStarStar .Beverly Daniels —    (Patient since 2020)

My first visit was very encouraging as I was treated with ta high level of professionalism and respect. My return visit was equally as rewarding. Very good customer service.


StarNo StarNo StarNo StarNo Star Not satisfied. —    (Patient since 2020)

I went to smile for regular clean up and they asked me I should get a full Xray done When I asked for cost they said its a very normal fees, but it was more than the cost of clean up.They also could not finish the clean up in one sitting and asked me to come again and that is separately chargeable. I do not think I will ever revisit the clinic. Sanity wise the clinic was really clean.


StarStarStarStarStar Bryan Rose —    (Patient since 2020)

First time experience with Smiles. Very pleasant staff and Dr. Lightbourne was extremely accommodating.


StarStarStarStarStar Very friendly staff and a modern, clean environ... —    (Patient since 2020)

Very friendly staff and a modern, clean environment.


StarStarStarStarStar From the receptionist to meeting the Dr and ass... —    (Patient since 2020)

From the receptionist to meeting the Dr and assistant. Great service and professional, very friendly.


StarStarStarStarStar Excellent service provided —    (Patient since 2015)

Excellent service provided.


StarStarStarStarStar Excellent service, from all the staff.  —    (Patient since 2010)

Excellent service, all the staff members are very friendly easy to talk and they always give a wonderful warm greeting when you enter the building. They go over and above for the customers. I am so glad I switched and came to Smiles Inc. Thank you Smiles Inc staff.


StarStarStarStarStar This was my first appointment and I was very im... —    (Patient since 2020)

This was my first appointment and I was very impressed with the detailed attention that I received. Also, the way that Dr. Cardwell explained each step of what to expect. The service was excellent indeed, and I felt very comfortable. I look forward to my next appointment. Thank you very much.


StarStarStarStarStar I always have a pleasant experience with my hyg... —    (Patient since 2013)

I always have a pleasant experience with my hygienist. She is excellent, especially when there are no problems with my mouth. I don't wish to change her for anything.


StarStarStarStarStar It is a pleasure to visit and the warm greeting... —    (Patient since 2015)

It is a pleasure to visit and the warm greetings and professionalism is an assest..Also the decor is soothing to the eye.


StarStarStarStarStar Excellent! —    (Patient since 2019)

Modern and clean facilities. Krystal was very gentle and thorough.


StarStarStarStarStar I’ve just had my first consult, and I thought i... —    (Patient since 2020)

I’ve just had my first consult, and I thought it went really well. Very friendly staff.


StarStarStarStarStar I’m very comfortable with the service you provi... —    (Patient since 2011)

I’m very comfortable with the service you provide, the staff are friendly, and courteous. I’d like to thing you deal with your patience in a timely fashion


StarStarStarStarStar Staff is amazing. Friendly and helpful. They as... —    (Patient since 2011)

Staff is amazing. Friendly and helpful. They assist in any way possible.


StarStarStarStarStar Angielee is the best hygienist I’ve had. —    (Patient since 2011)

Angielee is the best hygienist I’ve had. Thank you so much for an excellent job! Also the ladies at front desk are great. I love smiles.


StarStarStarStarStar Appointment - Monday, 10th February @ 8:30 —    (Patient since 2014)

Excellent service as always. Dr. Akbar Lightbourne is a gem.


StarStarStarStarStar I have always hated the dentist. However during... —    (Patient since 2020)

I have always hated the dentist. However during my first ever visit with Smiles I've never felt more comfortable. I still don't fully like having to go to the dentist but I'm definitely not as afraid about my procedure to come.


StarStarStarStarStar I found the staff very friendly and they made m... —    (Patient since 2020)

I found the staff very friendly and they made me feel quiet comfortable .


StarStarStarStarStar Review of office visit... —    (Patient since 2020)

For the brief time I was in the office all interaction with staff was good. It was a first visit and i was a bit put off by how much of a clinic atmosphere it was. Like a hospital. Only because I'm used to smaller, intimate, dentist setting. Will hold further comment for a time when I need to return for longer period and service.


StarStarStarStarStar Excellent review —    (Patient since 2012)

I phoned Smiles on Mon., Jan. 27 as I had a chipped front tooth. Beverly fit me in with Dr. Cardwell on Wed. which was greatly appreciated. :)


StarStarStarStarStar First visit —    (Patient since 2020)

It was a good first visit from the receptionists to my hygenist. She was very thorough and explanatory. I was very comfortable.


StarStarStarStarStar Excellent Service and Customer Care —    (Patient since 2019)

We really enjoyed our visit. The staff were so friendly and welcoming. They really made us feel comfortable. Additionally, the office decor was very inviting. It made our experience enjoyable.


StarStarStarStarStar  —    (Patient since 2020)

I was very impressed with the fact that Dr. Lightbourne was willing to do research on my atypical facial pain and that he would contact other specialists to try to shed some light on my condition. It made me feel that I was important enough to do this. I was made to feel comfortable by all the team at Smiles Inc.


StarStarStarStarNo Star La-Vawn is top notch I will follow her to the e... —    (Patient since 2012)

La-Vawn is top notch I will follow her to the ends of the earth!


StarStarStarStarStar Simply the Best —    (Patient since 2018)

Even the tooth fairy would be impressed. Always exceptional services from the minute you walk in the door to the time you leave.


StarStarStarStarStar Great service.E mail reminders are great. —    (Patient since 2013)

Great service. E mail reminders are great.


StarStarStarStarStar Bermuda's Best Dental Office! —    (Patient since 2011)

Everyone at Smiles is enthusiastic about what they do. They are friendly, professional and actually make my experience at the dentist an enjoyable one.


StarStarStarStarStar Great job! —    (Patient since 2013)

I really enjoyed my cleaning, especially the friendly chit chat during the session. You have the best staff!


StarStarStarStarStar The experience with Smiles Inc. has been superb... —    (Patient since 2019)

The experience with Smiles Inc. has been superb from start to finish! From an employee giving up her own appointment to the "knowledge" that was so graciously given by Dr. Lightbourne, it has been awesome and we look forward to building a relationship over the years to come.


StarStarStarStarStar I was referred to Dr. Samuels for a consultatio... —    (Patient since 2019)

I was referred to Dr. Samuels for a consultation by my Dentist, Dr. Maybury and I must say I was very impressed from the moment I entered the door until I left. Everyone I came into contact with was very professional and helpful. I’m not sure I’m spelling her name correctly but Lana was very helpful and any question I had for her before the Dr. Samuels arrived was answered in a way I understood. Dr. Samuels was very straightforward and gave option that I could talk over with my primary dentist. Thank you for a great experience. Sharon Elaine Peets


StarStarStarStarStar Very encouraging —    (Patient since 2019)

Everyone was welcoming and inspired trust


StarStarStarStarStar Love my new Hygienist. She explained everything... —    (Patient since 2012)

Love my new Hygienist. She explained everything to me in reference to my teeth cleaning. Hope she is still there when I come back again.


StarStarStarStarStar Taken my wife Erna to Smiles was the best thing... —    (Patient since 2019)

Taken my wife Erna to Smiles was the best thing that could have happen With the Dentist and nurse being very professional plus there receptions the way we were handle. I would recommend Smiles to anyone that asks.


StarStarStarStarStar  —    (Patient since 2013)

Changing our family dentist to Dr. Cardwell and staff was the best thing I have done in relation to my families dental care!!! Dr. Cardwell and my hygienist Levon are wonderful at what they do. The level of care is exemplary. Dr. Cardwell and staff are all highly professional as well as very pleasant and welcoming. The front desk staff is the nicest we have come across in any office we attend. If one can say a trip to the dentist is pleasant one could say that about Smiles.


StarStarStarStarStar Weekend broken tooth fixed —    (Patient since 2010)

Had a tooth break on the weekend and got a different Dr to repair it on Monday morning.. Can't remember her name but her assistant and her were both Amazing.. Well not the needle.. They were both friendly, professional and knowledgeable.


StarStarStarStarStar Great atmosphere, everyone greets you and smil... —    (Patient since 2017)

Great atmosphere, everyone greets you and smiles. Very professional and clean establishment.


StarStarStarStarStar All your staff are charming starting at the Rec... —    (Patient since 2016)

All your staff are charming starting at the Reception all the way through. Dr Francis and Di make a Dream Team and are very attentive as is Dr David. The Office and Surgery are spotlessly clean and very well equipped.


StarStarStarStarStar I’m a nervous person at the dentist after a bad... —    (Patient since 2016)

I’m a nervous person at the dentist after a bad experience when I was younger,I am so glad a have started using smiles as my dentist especially Dr Betts


StarStarStarStarStar Amazing atmosphere and facility - was very impr... —    (Patient since 2019)

Amazing atmosphere and facility - was very impressed.


StarStarStarStarStar Great customer service. Everyone was energetic,... —    (Patient since 2019)

Great customer service. Everyone was energetic, I felt at home and comfortable. They facility is amazing. I’d definitely recommend this place to someone!


StarStarStarStarStar Great place , great dentist! —    (Patient since 2017)

Great place , great dentist!


StarStarStarStarStar Immediately on arrival, the Reception staff are... —    (Patient since 2012)

Immediately on arrival, the Reception staff are cordial with a refreshing smile.


StarStarStarStarStar Do not wish to do a rewiew —    (Patient since 2011)

Do not wish to do a review


StarStarStarStarStar Very professional from the beginning to the end... —    (Patient since 2019)

Very professional from the beginning to the end of the appointment, I felt valued and informed.


StarStarStarStarStar Always helpful and friendly. —    (Patient since 2012)

Always helpful and friendly.


StarStarStarStarStar Penny watlington —    (Patient since 2013)

I found crystal to be excellent, technique, personality, and explanations of teeth Conditions and what to do about it 5 stars!


StarStarStarStarStar I love the people and think Smiles does a great... —    (Patient since 2012)

I love the people and think Smiles does a great job


StarStarStarStarStar Excellent professional service from Crystal. Pe... —    (Patient since 2014)

Excellent professional service from Crystal. Personable and helpful.


StarStarStarStarStar Smiles is the perfect name —    (Patient since 2019)

I was booked from my dentist office to come to get a service my doctor didn’t provide. My appointment was moved but the lady who called me was so nice about moving my appointment to later. When I got there the dental assistant was warm when she greeted me and Dr. Lightbourne came in and exceeded my expectations on his bedside manner and the whole experience was made the service so much easier. I’m ever grateful


StarStarStarStarStar New customer —    (Patient since 2019)

It was my first visit and I felt at ease and I was looked after very well.


StarStarStarStarStar Wonderful visit! —    (Patient since 2019)

Staff at Smiles are friendly, prompt and knowledgeable. I had a very enjoyable visit though the reason for the visit was not the best. I left the appointment armed with knowledge and a plan of treatment to address the concern. Dr. Lightbourne's calm, reassuring demeanor and confidence put me at ease. I would recommend this dental office to anyone!


StarStarStarStarStar All good as usual, smiling faces and pleasant p... —    (Patient since 2014)

All good as usual, smiling faces and pleasant people.


StarStarStarStarStar I normally enjoy coming to visit smiles with my... —    (Patient since 2014)

I normally enjoy coming to visit smiles with my Granddaughter, however my last visit was not so welcoming. I had one of the hygienist tell me when I walked in with my grand that the seat there was not for me... not in a nice manner either. She proceeded to tell me that my grand needed some x-rays I said what would that be for, she said her teeth!!! I am sure it would not have been for her leg.. however I was asking because I was not sure the purpose of the x-rays.. Then she told me I am going to need you to go out in the hallway until the x-rays are finished, I went straight to the waiting area.. it's just her tone which was a turn off.. finally Dr. Betts came in, thank god, because I was sure about to leave..


StarStarStarStarStar Great environment helpful and friendly staff. —    (Patient since 2019)

Great environment helpful and friendly staff.


StarStarStarStarStar I'm pleased with my service at Smiles.  —    (Patient since 2018)

I'm pleased with my service at Smiles. Never had to wait long for dentist. Always greeted professionally, explained to what will take place on day of service and what needs to happen with next visit. Overall pleasant experience.


StarStarStarStarStar I was not impressed with the hygienist. She ru... —    (Patient since 2019)

I was not impressed with the hygienist. She rushed the appointment was spraying water all over my face. I was not happy with the level of service received and she did not thoroughly clean my teeth. Overall, very disappointed and the huge co-pay at the end was unexpected and although I paid for the services rendered I was not happy with result.


StarStarStarStarStar Excellent professional service. —    (Patient since 2019)

Excellent professional service.


StarStarStarStarStar Great First Time Experience, Great Practice —    (Patient since 2019)

Very Impressed with the service, professionals and whole practice was so clean and amazing staff, overall fantastic really.


StarStarStarStarStar Very uplifting environment, very helpful staff —    (Patient since 2019)

Very uplifting environment, very helpful staff


StarStarStarStarStar  —    (Patient since 2019)

Generally excellent experience


StarStarStarStarStar Great staff, great doc, wonderful experience. —    (Patient since 2019)

Great staff, great doc, wonderful experience.


StarStarStarStarStar I am extremely impressed with Smiles and the st... —    (Patient since 2019)

I am extremely impressed with Smiles and the staff and technicians could not have been more engaging and helpful. I am looking forward to my next visit! I have already recommended you!


StarStarStarStarStar Great dental care and friendly staff —    (Patient since 2011)

Great dental care and friendly staff


StarStarStarStarStar New hygienist (Crystal) —    (Patient since 2014)

I’m very happy with my new hygienist (Crystal) who is efficient, communicates in a very effective way, and is a pleasure to talk with.


StarStarStarStarStar Always good to get reminders and messages from ... —    (Patient since 2010)

Always good to get reminders and messages from Smiles and especially nice when birthdays are remembered and on those occasions,when we are told about what Smiles may be doing to help the Community. Also good to receive the Survey.


StarStarStarStarStar Highly Recommend Smiles!  —    (Patient since 2019)

Crystal, the hygienist, was METICULOUS!! I am kinda nervous about going to the dentist ordinarily, my past experiences with other dentists have been less than positive. She was incredibly pleasant, VERY knowledgeable, and really took her time with every tooth in cleaning it. I am so impressed. And it didn't hurt once- not even a little, which for me was a first. My teeth are very crowded, so it's a challenge to get in between and around where they need to, and usually I wind up with bleeding gums immediately afterward. Not this time. Gentle, thorough- I can't say enough about how pleasant this experience was. And, they have state-of-the-art equipment- x-ray machines are digital, everything sparkling clean and tidy. We just switched dentists out of convenience, and I was really impressed! From start to finish, from the second I walked in the door, I felt cared for and professionally handled. I would recommend them to anyone- especially if you're afraid of the dentist!!!


StarStarStarStarStar I always get professional service from Smiles I... —    (Patient since 2013)

I always get professional service from Smiles Inc. The ladies at the front desk are always helpful and pleasant. Jasmine my hygienist is always professional and does her job well. Dr Betts is the best! We followed her to this practice she was so wonderful. You can't go wrong all around with Smiles Inc.


StarStarStarStarStar Your new hygienist, Crystal, is a lovely lady. ... —    (Patient since 2011)

Your new hygienist, Crystal, is a lovely lady. Thorough, friendly and puts you at ease.


StarStarStarStarStar The team at Smiles are all professional, caring... —    (Patient since 2011)

The team at Smiles are all professional, caring and generally outstanding. Dr. Lighthouse is simply the best and I am thankful to have him.


StarStarStarStarStar I continually to enjoy my visits to smiles. Dr... —    (Patient since 2013)

I continually to enjoy my visits to smiles. Dr. Cardwell is delightful.


StarStarStarStarStar Smiles Inc. staff have always been friendly, pr... —    (Patient since 2010)

Smiles Inc. staff have always been friendly, professional and available to answer any questions and/or concerns I've had. Their location affords me to simply walk over from the office, not driving to park and their facility is top notch, clean, open and decor contemporary, not stuffy like most Dr offices. I have been a client for many years and would highly recommend them without a thought! Julie McRonald


StarStarStarStarStar Honestly, this is the best dental practice I've... —    (Patient since 2013)

Honestly, this is the best dental practice I've ever been to.


StarStarStarStarStar Kudos to everyone at Smiles! . —    (Patient since 2018)

Kudos to everyone at Smiles! The whole experience, albeit quite drawn out because of the nature of the procedure, was professional and friendly.


StarStarStarNo StarNo Star Was a 5 until my last visit with a new hygienist  —    (Patient since 2012)

I’ve been going here to Catia for years, LOVED her! I always left feeling good when I left. My last appointment I had someone new, only asked for a cleaning and got that, my gums were hurting for 3 days after. The new person kept scrapping my gums, my teeth didn’t feel clean after like usual either. I had to come home and scrub them again for them to feel clean. Loved here until catia left. I’ll have to try another hygienist next time or go somewhere else. The front desk didn’t ask how was the new last either, just told me I had to pay just under $300.


StarStarStarStarStar All of the staff were very pleasant and profess... —    (Patient since 2019)

All of the staff were very pleasant and professional with a welcoming attitude.


StarStarStarStarStar Always pleased with the service!  —    (Patient since 2015)

Always pleased with the service!


StarStarStarStarStar I recommend this .... Smilesinc is very modern,... —    (Patient since 2019)

I recommend this .... Smilesinc is very modern, up to date and very clean yet exceptionally friendly staff make you feel welcome and comfortable. I am so happy to have been recommended to this dentist practice


StarStarStarStarStar At Smiles Inc. is the best.  —    (Patient since 2019)

At Smiles Inc, I had the best experience in a long time at the dentist. The staff were so helpful and put me at ease. I actually left with a smile on my face. Would recommend them to everyone.


StarStarStarStarStar It is very convenient and helpful —    (Patient since 2019)

It is very convenient and helpful


StarStarStarStarStar Smiles is a great dental office —    (Patient since 2014)

When visiting Smiles dental office I am always greeted by my name and this makes it very personal to me. The staff are very pleasant


StarStarStarStarStar Professional yet friendly and accommodating sta... —    (Patient since 2012)

Professional yet friendly and accommodating staff all around. Expensive but the service is second to none. Both myself and my 2 kids use this Practice. Very short few minutes wait time.


StarStarStarStarStar Clean facility friendly knowledgeable staff —    (Patient since 2019)

Clean facility friendly knowledgeable staff


StarStarStarStarStar My experience at Smiles Inc. —    (Patient since 2012)

The service was great. The staff was very polite and courteous. The atmosphere is pleasant and the environment is clean and comfortable.


StarStarStarStarStar Amazing professional top notch service —    (Patient since 2019)

Amazing professional top notch service


StarStarStarStarStar Another good cleaning appointment and good advi... —    (Patient since 2014)

Another good cleaning appointment and good advice as always on maintaining healthy teeth.


StarStarStarStarStar  —    (Patient since 2019)

My time was very efficient, the whole staff very friendly and helpful. Had a good consult with Dr. Lightbourn. Will recommend Smiles Inc. any day.


StarStarStarStarStar Friendly, quick, efficient service at Smiles In... —    (Patient since 2018)

Friendly, quick, efficient service at Smiles Inc.


StarStarStarStarStar I greeted from the time I walked in. I felt we... —    (Patient since 2019)

I greeted from the time I walked in. I felt welcomed. The customer service was first class the entire time I was there.


StarStarStarStarStar Smiles provided me with the very best service a... —    (Patient since 2018)

Smiles provided me with the very best service and care, couldn’t ask for more.


StarStarStarStarStar Well-appointed office. Comfortable. Staff extre... —    (Patient since 2018)

Well-appointed office. Comfortable. Staff extremely pleasant and friendly. Very professional.


StarStarStarStarStar The staff were personable but professional and ... —    (Patient since 2018)

The staff were personable but professional and very friendly. Dr Lightbourne clearly explained what he found and made me feel at ease with my own concerns as related to the consultation. A very efficient and pleasant experience !!! Thanks much Smiles Inc. family


StarStarStarStarStar From the time I walk in to the time I leave. Yo... —    (Patient since 2010)

From the time I walk in to the time I leave. You staff are friendly polite and professional. Dr. Betts and her assistant are phenomenal. Not to often anyone is comfortable with the dentist. I have also recommended a few people and they are happy. Hats off to all the staff I've encountered.


StarStarStarStarStar Professional and friendly —    (Patient since 2011)

Smiles Inc. is a very professional and friendly dental office. The dentists and their assistants have always explained what is being done and why. I have been able to view xrays and discuss insurance coverage. Both Dr. Betts and Lauren, her assistant have phoned me after surgery to check on me.


StarStarStarStarStar WAS GREETED AND TREATED THE WAY WAY IT SHOULD H... —    (Patient since 2011)

WAS GREETED AND TREATED THE WAY WAY IT SHOULD HAVE BEEN . VERY PROFESSIONAL


StarStarStarStarStar  —    (Patient since 2018)

My first time visiting a dentist on Bermuda and wow, what an experience! The staff were so friendly and helpful from beginning to end. The hygienist was professional, explaining everything as she went along and the cleanliness was second to none. A totally different experience from any dentist I’ve visited in the UK, I’m impressed.


StarStarStarStarStar Best dental practice I’ve ever used! —    (Patient since 2017)

Best dental practice I’ve ever used!


StarStarStarStarStar Extremely grateful. —    (Patient since 2011)

Extremely grateful to be given an appointment so quickly


StarStarStarStarStar  —    (Patient since 2010)

Very professional. But very expensive. Fortunately I can afford it.


StarStarStarStarStar Great facility, very nice and friendly staff, e... —    (Patient since 2018)

Great facility, very nice and friendly staff, explained everything thoroughly. Will definitely go back.


StarStarStarStarStar  —    (Patient since 2016)

LEvawn does an excellent job and always is sympathetic to my requests.Louise Blake


StarStarStarStarStar Five stars always. Sorry we a losing Katie. She... —    (Patient since 2012)

Five stars always. Sorry we a losing Katie. She gave the best service.


StarStarStarStarStar Best Dentist Group in Bermuda —    (Patient since 2013)

Always friendly, knowledgable and anxiety reducing going to SMILES. Jane was brilliant. The ladies on reception are always smiling.


StarStarStarStarStar Great and Consistant Service —    (Patient since 2012)

I had a great experiences as is normal. I wish there was more to say but when service is consistently great there is not much else to add.


StarStarStarStarStar Tooth extraction —    (Patient since 2017)

I was nervous about a tooth extraction but there was no need to be! Dr. Hall and Cal were very professional, kind and helpful. The procedure was expertly carried out and I was comfortable. I have great trust in Dr Hall! Thanks so much for your care!


StarStarStarStarStar 10 out of 10 what more can I say? —    (Patient since 2011)

10 out of 10 what more can I say?


StarStarStarStarStar Awesome . I had a great experience as always. —    (Patient since 2014)

Awesome . I had a great experience as always.


StarStarStarStarStar Love "Smiles" love the doctors, the dental assi... —    (Patient since 2013)

Love "Smiles" love the doctors, the dental assistants, hygenists, receptionists. The reminder system - very happy!


StarStarStarStarStar The service at Smiles always spot on. Ms. Simmo... —    (Patient since 2015)

The service at Smiles always spot on. Ms. Simmons is an excellent and professional hygienist.


StarStarStarStarStar look... —    (Patient since 2015)

thank you for your good & caring service I look forward call to let me know when can deal with the other tooth that needs attension my thanks always roland


StarStarStarStarStar Lavonne is the best hygienist I’ve ever had. Sh... —    (Patient since 2016)

Lavonne is the best hygienist I’ve ever had. She’s thorough, gentle, and so warm and friendly.


StarStarStarStarStar Excellent service —    (Patient since 2017)

I was very impressed with the service and level of care. I also appreciated that the dentist personally called the day after my appointment to check on me.


StarStarStarStarStar Smiles Inc truly live up to their name!  —    (Patient since 2013)

Smiles Inc truly live up to their name. I used to hate going to the dentist and would work myself into an anxiety frenzy several days before the appointment and sometimes cancel at the last minute. Since joining the SMILES family, I don't mind at all going in to see the dentist. Dr. Betts and her team are amazing! She explains everything before, during and after the process ... in real people terms not 'doctor speak'.


StarStarStarStarStar The most personal, gentle and welcoming dental ... —    (Patient since 2018)

The most personal, gentle and welcoming dental experience for my daughter Sedona particularly after having had a really bad dental experience and she was terrified of dentists. Thank you


StarStarStarStarStar Very friendly and knowledgeable Doctors and Sta... —    (Patient since 2012)

Very friendly and knowledgeable Doctors and Staff. I am always very satisfied with their professional service.


StarStarStarStarStar I very much enjoy going to the dentist and that... —    (Patient since 2016)

I very much enjoy going to the dentist and that was not always the case until I discovered smiles


StarStarStarStarStar Dr Cardwell and his team are competent and prof... —    (Patient since 2014)

Dr Cardwell and his team are competent and professional. They're also approachable and know how to show empathy to their clients in urgent situations .


StarStarStarStarStar Smiles Inc, always Service with a smile —    (Patient since 2012)

Smiles Inc, always Service with a smile


StarStarStarStarStar I enjoy going to the dentist —    (Patient since 2013)

Smiles has friendly and professional staff, prompt service, the newest technology, is conveniently located, and can take care of all your dental needs.


StarStarStarStarStar Caring, competent professionals. Always a good ... —    (Patient since 2010)

Caring, competent professionals. Always a good experience.


StarStarStarStarStar The Best Dental Practice!  —    (Patient since 2018)

Friendly staff, great service and very thorough!


StarStarStarStarStar Visit with hygienist —    (Patient since 2012)

On behalf of my wife I commend the hygienist who worked with her on Tuesday. Very pleasant and accommodating. She appreciated the fact that my wife is ill and she worked accordingly. Thoroughly pleasant afternoon. No post visit side effects/complaints. Clayton for Marie.


StarStarStarStarStar Alice and Jane —    (Patient since 2010)

I really missed Alice. She is great and knew exactly how to treat me, but then I have been going to her for a very long time. Jane has only been there a few weeks and she handled me different than Alice but that is expected to be the case. She was very good for the first time of dealing with me.


StarStarStarStarStar Good experience as always. —    (Patient since 2011)

Good experience as always.


StarStarStarStarStar Very professional and pleasant. This attention ... —    (Patient since 2012)

Very professional and pleasant. This attention and service in good humour makes you smile!


StarStarStarStarStar 5 stars everything was perfect  —    (Patient since 2017)

5 stars everything was perfect


StarStarStarStarStar In general, you guys are fantastic - especially... —    (Patient since 2011)

In general, you guys are fantastic - especially Dr. Cardwell and his assistant.


StarStarStarStarStar very good service with friendly staff from the ... —    (Patient since 2018)

very good service with friendly staff from the receptionist through the hygienist who was excellent as I am a somewhat nervous patient. Wouldn't normally say I am looking forward to a second session with a hygienist but I actually am and it is tomorrow!


StarStarStarStarStar It was a real great experience, the attendant w... —    (Patient since 2018)

It was a real great experience, the attendant was so friendly and nice person, love to be there again and to recommend my friends


StarStarStarStarStar I am very pleased with the care I get from Dr. ... —    (Patient since 2015)

I am very pleased with the care I get from Dr. Bettes and her assistant


StarStarStarStarStar On entering smile inc I was greeted by Beverley... —    (Patient since 2014)

On entering smile inc I was greeted by Beverley who always has a smile and it was her birthday. My hygienist was very pleasant and friendly she asked if. I wanted to rebook with her for next time, I did.


StarStarStarStarStar Appointment was changed to sooner —    (Patient since 2011)

I received call to come in sooner because of a cancellation which I was very happy about because my appt was in July


StarStarStarStarStar Timely attention —    (Patient since 2016)

Pleasant staff, quick service and attention and always on time!


StarStarStarStarStar Everything about the appointment was handled in... —    (Patient since 2018)

Everything about the appointment was handled in a timely and professional manner


StarStarStarStarStar Great Experience —    (Patient since 2015)

Everything was very professional and each step was explained so that I felt comfortable. Space is pleasing and clean


StarStarStarStarStar Very professional environment and people. —    (Patient since 2018)

Very professional environment and people.


StarStarStarStarStar Dr. Lightbourne and Jo —    (Patient since 2018)

Dr. Lightbourne and his assistant Jo where very helpful and reassuring when they did my consult regarding my wisdom teeth extraction. I was initially extremely nervous going in but after speaking with them I can say I think the level of nervousness I now have is at a more than acceptable level before surgery. They were both wonderfully kind and thorough in explaining my situation and the process that would occur during my extraction. I am very happy with my situation and how it will be handled.


StarStarStarStarStar  —    (Patient since 2014)

Well organized, very clean and efficient.


StarStarStarStarStar Put your money where your mouth is —    (Patient since 2013)

Pleasant reception staff. Friendly, confident and professional dentist and assistant willing to take the time to explain things in an articulate manner. I don't know why I didn't move sooner.


Reply

Good morning, I am very happy to hear you visit was all you expected it should be. Feedback is always greatly received, and we use this at our monthly office meetings to always work to improve our services. Thank you again, and "Welcome to Smilesinc!" Carol Palmer (Office Manager)

StarStarStarStarStar Comfortable,relaxing environment,  —    (Patient since 2014)

Comfortable,relaxing environment, Lovely,knowledgeable staff. Efficient service.Would recommend to anyone. Overall 5 stars.


StarStarStarStarStar Professional and reliable. —    (Patient since 2012)

Professional and reliable.


StarStarStarStarStar Its always a pleasure to have an appointment at... —    (Patient since 2012)

Its always a pleasure to have an appointment at Smiles. Administrative staff are polite and professional, my dental assistant is the best, and Dr. Cardwell is patient, gentle, and explains everything to you.


StarStarStarStarStar The staff were very courteous and professional.... —    (Patient since 2018)

The staff were very courteous and professional. They made me feel comfortable and made sure I understood what was going on.


StarStarStarStarStar Lovely, clean, modern-looking offices; attentiv... —    (Patient since 2018)

Lovely, clean, modern-looking offices; attentive and helpful staff; Dr Lightbourn is both friendly and impressive.


StarStarStarStarStar Amazing Service For Invisalign —    (Patient since 2011)

I've nothing but positive things to say about Dr. Cardwell and his staff, and I haven't even gotten my first set of aligners yet. Firstly, they are genuinely excited to see me through my Invisalign journey, and it shows. That kind of positive energy goes a long way for someone like myself who put off getting Invisalign for so long due to unwarranted skepticism. Secondly, Dr. Cardwell is hilarious; his lighthearted bedside manner and energy genuinely makes me look forward to going back for my next appointment. I have a weird sense of humour, and he riffs with me without batting an eyelash. Big respect for that. Lastly, and most importantly, they effectively explained the whole Invisalign process in layman's terms so that even a hapless bozo like myself could fully understand the journey I'd be undertaking over the next year or so. The technology involved is utterly fascinating, and knowing exactly how it works makes me feel more invested in and confident about the whole thing. TOP MARKS for Smiles Inc. Literally not one complaint. I would recommend them in a heartbeat!


Reply

Good morning, Thank you for your feedback, and who would have thought you would enjoy dental visits! We do get excited for every Invisalign journey, as the end results can be mind blowing! Many times patients ask "why did I not do this before!??" If you are interested please feel free to add your feedback to Facebook and or Google Many thanks, Carol Palmer (Office Manager)

StarStarStarStarStar Great Service! —    (Patient since 2018)

Was very impressed from the first step in the door until I walked out. Kept me informed all through the appointment and was pleased with new techniques making the appointment more pleasurable.


Reply

Good morning, Thank you for your positive feedback. I will share this with my staff at our next office meeting. Thanks again, Carol Palmer (Office Manager)

StarStarStarStarStar Excellent and friendly service. —    (Patient since 2015)

Excellent and friendly service.


StarStarStarStarStar My time there was amazing. from the time I step... —    (Patient since 2018)

My time there was amazing. from the time I stepped in the door to the time I left. The staff there are very sweet and knowledgeable and make you feel like you are important.


StarStarStarStarStar  —    (Patient since 2015)

Katya is highly professional and considerate. While a dental cleaning isn't high on my list, Katya and the rest of the staff make it as comfortable as possible.


StarStarStarStarStar First class service all around. —    (Patient since 2011)

I highly recommend Smiles for their professionalism, organisation, atmosphere, information systems and appointment reminders by email and overall friendly service. My hygienist, Lavonne, is so efficient at cleaning my teeth and has made great recommendations on their upkeep. I love that she can see, on the computer in her office, her notes from my last visit and we can make the next appointment from there too. Dr. Cardwell is fantastic too and I am one of his happy Invisalign clients, which I would also recommend to anyone who is having tartar issues from overlapping crooked teeth, like I had. Flossing is a breeze now! Thank you Smiles.


StarStarStarStarStar Great visit as always. —    (Patient since 2014)

Great visit. My Hygienist is always good with tips for better Oral care and pointed out a chip on a tooth that I didn't know was there.


StarStarStarNo StarNo Star Very friendly and clean practice- felt that the... —    (Patient since 2018)

Very friendly and clean practice- felt that the hygienist was quite aggressive with the flossing and cleaning and could be a bit more gentle


StarStarStarStarStar  —    (Patient since 2018)

Very welcoming. Extremely friendly, fast and efficient, looked after my dental problems promptly and professionally. I have just recently moved to Bermuda and I would gladly recommend Dr. Cardwell and his assistant Sharon to anyone looking for a new dentist who would look after all your needs is a professional caring manner.They were definitely all the above and so I would not hesitate to give them a five star rating.


StarStarStarStarStar My experience was positive. The staff are alway... —    (Patient since 2010)

My experience was positive. The staff are always friendly and professional. :) Happy New Year! !


StarStarStarStarStar I thoroughly enjoy visiting my dental hygienist... —    (Patient since 2014)

I thoroughly enjoy visiting my dental hygienist who makes the visit very pleasant and painless.


StarStarStarStarStar Excellent service and staff. I love the fancy d... —    (Patient since 2014)

Excellent service and staff. I love the fancy decor and warm welcoming when you enter.


StarStarStarStarNo Star Great services. —    (Patient since 2011)

Reception area is comfortable and pleasant looking. I like the layout of rooms. Everywhere always clean.


StarStarStarStarStar On time, professional and courteous. All questi... —    (Patient since 2017)

On time, professional and courteous. All questions answered, never felt rushed.


StarStarStarStarStar Your name exemplifies your profession.... —    (Patient since 2010)

Your online support is excellent, reminders in good time and easy to confirm.


StarStarStarStarStar Review —    (Patient since 2010)

Let me say that I hesitant because of my age, but I feel so relaxed and comfortable from the receptionist to Dr. Betts...Donreath and any one that I've encountered walking through. Please keep up the good work. The friendliness and extra comfort goes a long way. Doreath not sure of the spelling sorry.


StarStarStarStarStar See my comments below!!!! —    (Patient since 2011)

See my comments below!!!!


StarStarStarStarStar Very friendly and professional. —    (Patient since 2017)

Very friendly and professional.


StarStarStarStarStar Smiles offers first class dental care in very p... —    (Patient since 2011)

Smiles offers first class dental care in very pleasant surroundings.


StarStarStarStarStar Excellent service and attention. I never mind ... —    (Patient since 2013)

Excellent service and attention. I never mind going to the dentist now!!!


StarStarStarStarStar I love it at Smiles Inc.... —    (Patient since 2014)

I love it at Smiles Inc. The decor is exceptional and you are met with a warm greeting and a smile. There's comfort all around and that makes even the worst situations feel so much better. I'd recommend Smiles inc. And the staff to any and everyone.


StarStarStarStarStar I think you are a superb practice and show so m... —    (Patient since 2010)

I think you are a superb practice and show so much care for your patients.


StarStarStarStarStar Thank you  —    (Patient since 2017)

I was treated so kindly. I was grateful that the hygienist and the dentist both provided me with details on what they were doing and why. The whole office was clean and the staff we kind and professional.


StarStarStarStarStar Dr. Caldwell was exceptional repairing a badly ... —    (Patient since 2012)

Dr. Caldwell was exceptional repairing a badly damaged tooth.


StarStarStarStarStar We always have a good experience when we visit ... —    (Patient since 2013)

We always have a good experience when we visit Smiles Inc. Dr Betts is very gentle when she works on your teeth and works with clients who are afraid of the dentist like my mother and goes at a pace the patient is happy with. Alice is wonderful also and you always leave with a firm understanding of where you stand with your oral care. If you're terrified of the dentist go to Dr Betts you won't be disappointed! I wouldn't hesitate to recommend Smiles Inc for all your dentist needs.


StarStarStarStarStar Asking for me to do a survey in these circumsta... —    (Patient since 2017)

Asking for me to do a survey in these circumstances is actually ridiculous. There was a mis-communication. I understood the appointment was for 2pm on the Wednesday and the clinic had me down for 2pm on the Tuesday. So I didn't keep the appointment which I thought was scheduled for the following day.


StarStarStarStarStar You guys are awesome.  —    (Patient since 2012)

You guys are awesome. The reminders are perfect : e-mail followed by phone calls: impossible to miss. Always on time, always helpful and courteous. Maybe the only hiccup is to get an appointment 'early' when I have to re-schedule. Like I cancelled with Katia 2 weeks in advance and could't get another until 5 months later. Although : your waiting list works : I got one phone call in between for possible 'early appointment' unfortunately couldn't take that one either. In general you guys are 10/10


StarStarStarStarStar  —    (Patient since 2016)

Very happy with the way things are at this point! Everyone is very polite and helpful throughout from the front desk to the staff at the back!


StarStarStarStarStar Excellent service. Looking forward to an extend... —    (Patient since 2014)

Excellent service. Looking forward to an extended relationship


StarStarStarStarStar A model of a modern dentistry practice. On top ... —    (Patient since 2011)

A model of a modern dentistry practice. On top of that every individual was caring and was really pleasant in their work & interactions.


StarStarStarStarStar Excellent service so far looking forward to sor... —    (Patient since 2017)

Excellent service so far looking forward to sorting out all my problems at last.


StarStarStarStarStar Welcoming first visit —    (Patient since 2017)

This was our first visit and it was very welcoming and pleasant


StarStarStarStarStar Great Team! —    (Patient since 2014)

A visit to the dentist is never on the top of my list for things to do. The team at Smiles however always makes my visit/experience a good one. From the personable greeting provided by the reception team to the professionally and well versed dentistry team, my visits are always good ones.


StarStarStarStarStar A very professional, capable and pleasant team.... —    (Patient since 2011)

A very professional, capable and pleasant team.


StarStarStarStarStar I had never been in Smiles Inc before but I fou... —    (Patient since 2017)

I had never been in Smiles Inc before but I found the atmosphere very happy and comfortable. Everything was fully explained to me and I found everyone very cheerful and professional


StarStarStarStarStar Cleaning —    (Patient since 2012)

The system used for reminding customers anout appointments is really useful.


StarStarStarStarStar The service is great and I'm very please with h... —    (Patient since 2015)

The service is great and I'm very please with how you take the time to explain what you doing and thank you very much for the birthday greetings you send a lot more company's should think of there customers like you do.


StarStarStarStarStar Excellent x 20. I recommend Smiles to everyone ... —    (Patient since 2012)

Excellent x 20. I recommend Smiles to everyone that I know.


StarStarStarStarStar The usual 5 Star Service by Alice. —    (Patient since 2011)

The usual 5 Star Service by Alice.


StarStarStarStarStar Thank you so much for making me feel comfortabl... —    (Patient since 2017)

Thank you so much for making me feel comfortable on my first visit . The staff were very friendly and Dr Lightbourne put me at ease immediately with his warm and professional approach. I feel confident that after the options that he gave me regarding my dental problem that the right one was chosen and I am in safe hands!


StarStarStarStarStar Drs Cardwell and Lightbourne are 2 of the most ... —    (Patient since 2012)

Drs Cardwell and Lightbourne are 2 of the most amazing dentists. For the first time in my 60 years I do not have nightmares and stress about my dental appointments. I highly recommend Smiles to Everyone.


StarStarStarStarStar Routine Cleaning & X-rays —    (Patient since 2014)

Excellent , professional and thorough service, as always. Always pleased with my visits.


StarStarStarStarStar Smiles Inc certainly lives up to it's name! N... —    (Patient since 2013)

Smiles Inc certainly lives up to it's name! Nobody likes going to the dentist (well nobody that I know), but the staff at Smiles make you feel comfortable, relaxed and welcome. They are extremely knowledgeable and professional and make sure that you understand everything they are doing. Dr. Bett's and Lauren are superstars. The reception staff and financial assistance team are very friendly and patient. Thanks to you and the team.


StarStarStarStarStar My experience with smiles  —    (Patient since 2016)

I give smiles five stars for the quality and professional treatment


StarStarStarStarStar From the time of the appointment to the day I g... —    (Patient since 2013)

From the time of the appointment to the day I got there it was great service.


StarStarStarStarStar Always a professional and friendly atmosphere. —    (Patient since 2016)

Always a professional and friendly atmosphere.


StarStarStarStarStar The staff that I met was very informative,fread... —    (Patient since 2017)

The staff that I met was very informative,freadly and professional . That's what makes the name 😀SMILES😀speaks for its self.


StarStarStarStarStar Excellent and friendly service from Dr. Lightbo... —    (Patient since 2016)

Excellent and friendly service from Dr. Lightbourne


StarStarStarStarStar Wonderful staff, very informative, facility is ... —    (Patient since 2012)

Wonderful staff, very informative, facility is immaculate. Would recommend to others.


StarStarStarStarStar Beautiful office space and friendly staff —    (Patient since 2017)

Very friendly and informative staff! Was made to feel comfortable. Questions are welcomed.


StarStarStarStarStar Benefit(s) of an online presence. —    (Patient since 2012)

It is beneficial; your reminders ( online ) help to make sure appointments are kept...beneficial for both the caregiver and the patient.


StarStarStarStarStar Hygienist Kathia —    (Patient since 2017)

I found my first visit to Smiles to be quite pleasant. I greatly appreciated the professional and knowledgeable approach my hygienist Kathia provided during my visit.


StarStarStarStarStar Excellent service and staff. They all make you... —    (Patient since 2015)

Excellent service and staff. They all make you feel welcome upon arrival. Always on time if they say 1230p for your appointment they come to get you hardly any waiting time


StarStarStarStarStar N/A...I have no comments ......... —    (Patient since 2013)

N/A...I have no comments .........


StarStarStarStarStar The staff was professional and very helpful. My... —    (Patient since 2011)

The staff was professional and very helpful. My Hygienist Alice was excellent and would not want to see anyone else.


StarStarStarStarStar I never looked forward to a dentist visit but s... —    (Patient since 2012)

I never looked forward to a dentist visit but since being a patient of Smiles Inc. I no longer dread going to the dentist. The staff are welcoming, courteous and always make me feel at ease. They are attentive to your needs - and explain everything. My dentist appointments are an enjoyable experience.


StarStarStarStarStar  —    (Patient since 2012)

great idea to ask patients to rate their visit.


StarStarStarStarStar The only place i have seen with staff all smile... —    (Patient since 2017)

The only place i have seen with staff all smiles.. the service from dentist to the front desk is impeccable.. just feeling at home as soon a you get in..


StarStarStarStarStar The Staff were courteous helpful, empathetic, p... —    (Patient since 2017)

The Staff were courteous helpful, empathetic, professional, to sum it up Sweet! and the surroundings was clean.


StarStarStarStarStar Excellent! top of the class service in Bermuda.... —    (Patient since 2017)

Excellent! top of the class service in Bermuda.


StarStarStarStarStar I am wholly satisfied with the overall friendli... —    (Patient since 2013)

I am wholly satisfied with the overall friendliness and professional treatment that I always receive .


StarStarStarStarStar Alice etc. —    (Patient since 2010)

As usual Alice is very thorough and very friendly- which is much appreciated when she is digging in your mouth. She talks a lot and I like this - but I can't speak back unless I stop what she is doing and I don't want to do that. The Front Desk Staff are always very pleasant. I really can't complain about anything.


StarStarStarStarStar Great service, friendly staff, very professiona... —    (Patient since 2017)

Great service, friendly staff, very professional.


StarStarStarStarStar excellent service. no complaints. —    (Patient since 2015)

excellent service. no complaints.


StarStarStarStarStar The service I have received iver the past two y... —    (Patient since 2015)

The service I have received iver the past two years has been great. I really appreciate the work that has been done on my teeth.


StarStarStarStarNo Star Absolutely fantastic service and care. —    (Patient since 2010)

Absolutely fantastic service and care.


StarStarStarStarStar My experience at Smiles. —    (Patient since 2014)

Well since Milana has been going to Smiles, we have had nothing but great experiences, she likes when she has an appointment, not like some dentist office you visit, this one make you feel comfortable, from the reception to the services.


StarStarStarStarStar Amazing service! Mr Caldwell and Sharon were ve... —    (Patient since 2016)

Amazing service! Mr Caldwell and Sharon were very informative regarding the invisalign procedure!


StarStarStarStarStar  —    (Patient since 2012)

I had Monica - very experienced and helpful, especially with my post chemo sensitive teeth.


StarStarStarStarStar Great service —    (Patient since 2011)

I'm impressed with how you use computer technology to book appointments, send appointment reminders requesting confirmation, and now a thank you with a survey to get feedback! You also seem to be very up-to-date on latest computer-aided equipment like the camera wand that lets the patient see what YOU see.


StarStarStarStarStar  —    (Patient since 2017)

The service was very good. The ambience was idyllic and tranquil. Nice color combo


StarStarStarStarStar A great first time experience. —    (Patient since 2017)

I had an excellent first time experience with everyone that served me at Smiles Inc. Dr. Betts and her assistant, Lauren were caring and informative and I was very comfortable and pleased with the experience they provided. I did not feel rushed and had an hour's appt. and left feeling very pleased with my experience and plan to have Smiles Inc.as my new dentist.


StarStarStarStarStar Nobody enjoys a dental visit, but Smiles Inc al... —    (Patient since 2012)

Nobody enjoys a dental visit, but Smiles Inc always leaves me satisfied. I receive first class service from the receptionists through to the dentist, who listen to me and include me in decisions and treat me like a human, not a commodity. They are warm, friendly and professional. Smiles Inc uses the most up to date technology which is impressive, beneficial and accurate which makes the entire visit successful.


StarStarStarStarStar  —    (Patient since 2015)

my last appointment was a cleaning. I would like to say that she is great. Very polite helpful and does a great job telling me what I need to do with getting my teeth and gums healthy. My last appointment my gums are good. Yeah!!


StarStarStarStarStar Excellent friendly and professional. Advice giv... —    (Patient since 2012)

Excellent friendly and professional. Advice given proactively and questions answered.


StarStarStarNo StarNo Star Pleased with the service but not really.. —    (Patient since 2011)

I was very pleased with the service I had but disappointed that I didn't get to see a dentist. After the young lady finished with me I actually sat there thinking the dentist was going to come in. I know I haven't been to a dentist in years but whatever happened to the days of getting your teeth cleaned and the dentist coming in to look at your mouth as well even if it was briefly.. I wasn't too impressed with finding out I have to make 2 separate appointments and pay twice a much to do so.


StarStarStarStarStar Usually Petrified of Dentists —    (Patient since 2011)

As someone who was introduced to British dentistry in the 1950's and therefore is basically petrified of dentists, I have to say that these guys are great!


StarStarStarStarStar A professional experience as always —    (Patient since 2012)

A professional experience as always


StarStarStarStarStar I think the customer service and the actual den... —    (Patient since 2013)

I think the customer service and the actual dental treatment is of the highest standard I feel that it is understood I am busy and so my appointments are always on time which is very important to me


StarStarStarStarStar  —    (Patient since 2013)

I had my teeth cleaned by my regular hygienist. She is so very pleasant and helpful with suggestions for good care. I enjoy my visits and I find the care both professional and so very helpful. I have implants and her suggestions were most appreciated.


StarStarStarStarStar I have been going to the same Hygienist for yea... —    (Patient since 2010)

I have been going to the same Hygienist for years at Smiles Inc. I find her to be very friendly and above all very professional! All the staff at Smiles Inc. are very friendly and they take the time to answer any of my questions. I find their online appointment schedule very useful and user friendly. All areas in their build are very clean and I just love the décor. I would highly recommend Smiles Inc.


StarStarStarStarStar Over all everything was presented good, and peo... —    (Patient since 2017)

Over all everything was presented good, and people very polite.


StarStarStarStarStar Great practice —    (Patient since 2013)

I have seen several dentists over the course of many years and my satisfaction has not always been as expected. This practice has met and exceeded my expectations on all fronts. My personal dentist (Dr Cardwell) is not only an amazing dentist, he is also extremely professional as well as kind and caring. My hygenist Katya is also womderful. The office is beautiful and spotless. All the staff are very professional, helpful and pleasant. I would highly recommend the practice.


StarStarStarStarStar 1st Visit To Smiles Inc. —    (Patient since 2017)

The staff from the front desk to Monica my hygienist were very professional and pleasant...what a great experience that I had....Thank You....Mr. Unray O. Waldron


StarStarStarStarStar The Smiles staff were very efficient and pleasa... —    (Patient since 2011)

The Smiles staff were very efficient and pleasant


StarStarStarStarStar Ms. Linda Smith  —    (Patient since 2012)

I have been very happy with the service and care I have received at Smiles Inc. Everyone is friendly and supportive and the treatment is professional and first class. I have recommended others to Smiles Inc. including my family


StarStarStarStarStar Service and staff were excellent. Would highly ... —    (Patient since 2017)

Service and staff were excellent. Would highly recommend Smiles Inc. To anyone.


StarStarStarStarStar 5-star service —    (Patient since 2014)

Both Katya and Dr. Betts were wonderful, as always.


StarStarStarStarStar Very impressed with my first first visit today ... —    (Patient since 2017)

Very impressed with my first visit today with Lovonne. My pearly whites are glowing. She was very friendly &Informative. Office was very airing and clean. I will be back.


StarStarStarStarStar Excellent Dentists, Staff, Decor, Treatment —    (Patient since 2013)

I love Smiles! I love the on-line appointment reminders. I love that Smiles takes surveys. Everyone at Smiles is very professional. I always have a great experience when I go for my dental appointments.


StarStarStarStarStar  —    (Patient since 2014)

very friendly hygienist and felt like a very good job done on cleaning my teeth!


StarStarStarStarStar The staff great! Very clean and open space. Dr.... —    (Patient since 2017)

The staff great! Very clean and open space. Dr. Hipolite great! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️


StarStarStarStarStar the office very clean and the staff very nice. —    (Patient since 2016)

the office very clean and the staff very nice.


StarStarStarStarStar Great service and always on time.  —    (Patient since 2013)

Great service and always on time.


StarStarStarStarStar I was impressed with the overall facility and f... —    (Patient since 2017)

I was impressed with the overall facility and felt very welcomed. Everything was state of the art and all staff are kind and professional. I left feeling like I was in very good hands.


StarStarStarStarStar Excellent visit as always.  —    (Patient since 2014)

Excellent visit as always.


StarStarStarStarStar  —    (Patient since 2012)

Great experience every time - Alice is wonderful, practical and extremely professional.


StarStarStarStarStar Professional, warm, friendly .. —    (Patient since 2015)

Professional, warm, friendly are all words that come to mind when I think of my Smiles experience. They make visiting the dentist a visit to look forward to. I highly recommend. They provided excellent service!


StarStarStarStarStar I love everything about Smiles!! —    (Patient since 2014)

I love everything about Smiles!!


StarStarStarStarStar 1st Visit to Smiles Inc —    (Patient since 2016)

My dental hygienist was amazing and gave me a great deal of information on how to best maintain my teeth in the future.


StarStarStarStarStar Your online presence is very clean and clear —    (Patient since 2014)

Your online presence is very clean and clear


StarStarStarStarStar Smiles Inc ROCKS! —    (Patient since 2015)

Most people do not look forward to seeing their oral surgeons/dentists...however, I enjoy having to come in to see Dr Lightbourne and his assistant Jojo. The staff is always pleasant and make sure I understand exactly what is going on with my dental procedures. Great job Smiles Inc...keep up the awesome work!


StarStarStarStarStar Having not been previously familiar with Smiles... —    (Patient since 2016)

Having not been previously familiar with Smiles Inc. I was impressed with its friendly, fast and professional service during my visit.


StarStarStarStarNo Star  —    (Patient since 2012)

Lovely modern facilities with a lot of treatment rooms. Friendly efficient staff but probably tied too much to a schedule if treatment goes over the alloted time. Make sure you know beforehand what to expect in your bill cos dental work can be expensive!


StarStarStarStarStar appointment —    (Patient since 2016)

I hate the dentist, but felt comfortable with everyone, Dr Lightbourne and his nurse were wonderful and made me feel so good, even though it hurts.


StarStarStarStarStar Wonderful! Alice and Dr.Betts are exceptional" ... —    (Patient since 2014)

Wonderful! Alice and Dr.Betts are exceptional" However the charge is excessive even though I have insurance.


StarStarStarStarStar Alice is an amazing hygenist. —    (Patient since 2011)

Alice is an amazing hygenist. She has a very peppy and friendly attitude. I really enjoy my visits to Smiles when Alice is my hygenist. If I could travel with her and have her as a personal hygenist I would for the rest of my life. Honest great treatment at Smiles! 100% would recommend it to anyone EVER. <3


StarStarStarStarStar Had a really good experience, was glad I made tge... —    (Patient since 2016)

Had a really good experience, was glad I made the switch due to a bad experience and I was referred by your client Michelle Looby. Thanks you!😄😄


StarStarStarStarStar Had a really good experience, was glad I made tge... —    (Patient since 2016)

Had a really good experience, was glad I made the switch due to a bad experience and I was referred by your client Michelle Looby. Thanks you!😄😄


StarStarStarStarStar First Visit Impression —    (Patient since 2016)

Cleaning procedure & explanation was excellent. Surroundings were clean, modern, calming & beautiful.


StarStarStarStarStar Happy customer !!!!! —    (Patient since 2012)

Good morning , been coming to smiles since it's inception and was not disappointed when Dr. Cardwell took over. He has a way of making you feel at ease in an otherwise intense situation. Hat's off to you sir, front desk staff very friendly. Excellent !!!


StarStarStarStarNo Star My teeth didn't feel extra clean as it usually ... —    (Patient since 2012)

My teeth didn't feel extra clean as it usually does after a cleaning. I would have like it to be scrapped more thoroughly.


StarStarStarStarStar I was very happy with my first time visit to s... —    (Patient since 2016)

I was very happy with my first time visit to see Monica and have my teeth cleaned .She explained a lot to me and she was exceptional in the way she cleaned my aging teeth .!1I would recommend her to anyone who had a fear of the dentist, My rating is 5 star and I hope it will be the same when I visit my new dentist next month .Louise Blake.


StarStarStarStarStar I was very happy with my first time visit to s... —    (Patient since 2016)

I was very happy with my first time visit to see Monica and have my teeth cleaned .She explained a lot to me and she was exceptional in the way she cleaned my aging teeth .!1I would recommend her to anyone who had a fear of the dentist, My rating is 5 star and I hope it will be the same when I visit my new dentist next month .Louise Blake.


StarStarStarStarStar Love the new office and receptionists! Very helpf... —    (Patient since 2010)

Love the new office and receptionists! Very helpful and accommodating!!


StarStarStarStarStar  —    (Patient since 2015)

As usual my hygienist was very kind and professional , I am not going to pretend I like going to the dentist, but she makes it as pleasant as possible .


StarStarStarStarStar Excellent personable service... —    (Patient since 2016)

Excellent personable service


StarStarStarStarStar First visit —    (Patient since 2016)

We had a consult visit for an upcoming procedure. The assistant was energetic and friendly along with the surgeon. Everything was explained thoroughly and I hope to have the same experience for the upcoming procedure.


StarStarStarStarStar Very happy with the outcome and results that I have received ... —    (Patient since 2010)

Very happy with the outcome and results that I have received


StarStarStarStarStar Invisilign Works! After discussing options with Alice she recommended speaking to Dr. Cardwell ab... —    (Patient since 2015)

Invisilign Works! After discussing options with Alice she recommended speaking to Dr. Cardwell about Invisilign. Dr. Cardwell explained the process in detail, answered all of my questions and was very honest about the results, timing etc. This week I graduated to just wearing my aligners at night and I couldn't be happier. In the year since I started the process Dr. Cardwell and Sharon have been wonderful and very supportive. The team at Smiles are always friendly and welcoming.


StarStarStarStarStar 5 stars, I have had bad experience with dentists in the past, but smiles have changed that for me.... —    (Patient since 2013)

5 stars, I have had bad experience with dentists in the past, but smiles have changed that for me. Friendly competent and professional.


StarStarStarStarStar  —    (Patient since 2016)

Excellent service in a state of the art facility.


StarStarStarStarStar Staff is friendly and you don't have to wait long for your appointment. Alice is my hygienist and... —    (Patient since 2012)

Staff is friendly and you don't have to wait long for your appointment. Alice is my hygienist and is always professional and informative about the condition of my teeth and gums.


StarStarStarStarStar Staff is friendly and you don't have to wait long for your appointment. Alice is my hygienist and... —    (Patient since 2012)

Staff is friendly and you don't have to wait long for your appointment. Alice is my hygienist and is always professional and informative about the condition of my teeth and gums.


StarStarStarStarStar Very Professional Office —    (Patient since 2016)

From the reception team and the surgery assistant, right to the dentist, this is a friendly, and competent office.


StarStarStarStarStar Our first appointment experience  —    (Patient since 2016)

Overall we had a great first experience


StarStarStarStarStar Five stars all the way. Never thought I'd describe a visit to the Dentist as enjoyable.... —    (Patient since 2010)

Five stars all the way. Never thought I'd describe a visit to the Dentist as enjoyable.


StarStarStarStarStar Monica is the absolute best.... —    (Patient since 2016)

Monica is the absolute best.


StarStarStarStarStar  —    (Patient since 2016)

5 Star in Customer Service. Pleasant Friendly Staff who are well informed and always ready to assist with explaining things in more detail so they can be better understood.


StarStarStarStarStar It was a great experience for a 4 year old who has visited the dentist for the first time in her s... —    (Patient since 2016)

It was a great experience for a 4 year old who has visited the dentist for the first time in her short life.


StarStarStarStarStar The friendliness of your staff and your level of customer care are simply outstanding. ... —    (Patient since 2014)

The friendliness of your staff and your level of customer care are simply outstanding.


StarStarStarStarStar  —    (Patient since 2016)

It's hard to get too enthusiastic about a double tooth extraction, but it really could not have been improved upon easily. I was very impressed by the whole process. Congratulations on an excellent facility and first class service.


StarStarStarStarStar I enjoy the online emails and reminders that u send to me. You are staying up with Time, were youn... —    (Patient since 2013)

I enjoy the online emails and reminders that u send to me. You are staying up with Time, we're young people are busy and we are all ways on our phones,iPads and lab tops. It helps me keep track of my appointments now. Thanks....


StarStarStarStarStar I enjoy the online emails and reminders that u send to me. You are staying up with Time, were youn... —    (Patient since 2013)

I enjoy the online emails and reminders that u send to me. You are staying up with Time, we're young people are busy and we are all ways on our phones,iPads and lab tops. It helps me keep track of my appointments now. Thanks....


StarStarStarStarStar  —    (Patient since 2010)

Completely satisfied and happy with the services I receive!


StarStarStarStarStar Ph. Chevereau Front tooth treatment (8) —    (Patient since 2012)

I am not a keen visitor of Dentist(s) but I feel very comfortable visiting Dr. Lightbourne and Jo-Ann :-)


StarStarStarStarStar Thank you Smiles! I think I might actually be over my aversion to dental appointments. Your kind... —    (Patient since 2014)

Thank you Smiles! I think I might actually be over my aversion to dental appointments. Your kind, friendly, respectful and professional team really made my visit this week ........enjoyable! I never thought I would recommend a dentist to anyone; but I would definitely recommend Smiles!


StarStarStarStarStar Hygienist BEST ever  —    (Patient since 2011)

My Hygienist was the BEST I've ever had work on my teeth. Extremely professional, and helpful. Alice is a definite keeper.


StarStarStarStarStar Pleasant staff, new office, very clean. Very happy with my care and would highly recommend SMILES... —    (Patient since 2016)

Pleasant staff, new office, very clean. The hygienist was great, explained everything and was very thorough. Very happy with my care and would highly recommend SMILES to my friends!


StarStarStarStarStar Made to feel very welcome and secure - particularly if you are a nervous patient like me. I was ... —    (Patient since 2016)

Made to feel very welcome and secure - particularly if you are a nervous patient like me. I was informed every step of the way of what would be happening and I appreciated that. Dr. Lighbourne and his assistant were fabulous and gentle. Thank you for a wonderful experience at the dentist.


StarStarStarStarStar The fact you are an open concept should be shared on the phone.... —    (Patient since 2016)

The fact you are an open concept should be shared on the phone.


StarStarStarStarStar  —    (Patient since 2015)

Excellent service and the new office so inviting


StarStarStarStarStar Liz Boden —    (Patient since 2011)

I have always had good service at Smiles - Alice is an exceptionally helpful hygienist...always offering tips and suggestions. Steven is the first dentist I have ever known who is always upbeat and very pleasant. Fabulous new office too! No complaints.


StarStarStarStarStar Positive smiles amd positive energy! —    (Patient since 2016)

Service and everyone's personality was spot on. Love smiles inc!


StarStarStarStarStar Unhappy about my bill as i wasn't advised of the out of pocket expense - no longer a patient-stop it —    (Patient since 2016)

It was a pleasure receiving you thank you note and I had a great experience with the doctor and hygienist. However, I was very surprised to have seen the bill at the end. I have lived in numerously jurisdictions with proper dental insurance such as USA, Cayman, Channel Islands, Bahamas and I have never seen such an unexpected outrageous bill considering that I called the insurance company before seeing you and my cleaning and x-rays were supposed to be covered. I am afraid I will no longer be a patient because I did not appreciate the treatment of doing all sort of things with me without letting me know that this will be out of pocket as I was under the impression that all the x-rays and cleaning was covered by the insurance. I only authorized $45.00 so I expected to pay less not 100.00, not over $250.00. I am not a happy patient due to this and I will pursue this with the insurance company. I hope you will stop doing this with patients. Regards, Janet Horie


StarStarStarStarStar  —    (Patient since 2011)

YOUR NEW LOOK OFFICE FEELS VERY COLD AND IMPERSONAL TO ME, I WAS SPOILT BY THE FAMILY FEEL OF THE PREVIOUS OFFICE. I'M 66 SO THAT IS PROBABLY WHY I FEEL THIS WAY.


StarStarStarStarStar What I appreciate about SMILES. —    (Patient since 2012)

I do appreciate the Practice and I am happy to continue. The online reminders are good. Keep it up.


StarStarStarStarStar  —    (Patient since 2011)

Excellent facilities and extremely accommodating and friendly staff. I would certainly recommend the practice to anyone who is looking for a facility that will provide start of the art care!


StarStarStarStarStar Very friendly and efficient —    (Patient since 2016)

Was very pleased with the whole process. Would recommend to anyone.


StarStarStarStarStar I found Smiles to be a very professional and pleasant place... —    (Patient since 2016)

I found Smiles to be a very professional and pleasant place


StarStarStarStarStar It was the most pleasant experience in my life !  —    (Patient since 2016)

It was the most pleasant experience in my entire life ! Absolutely a hidden gem ! Thank you to Dr.Rabain!!! I truly appreciate your time and effort ! Vernon G


Reply

Thank you for your response. I will share your comments with Dr Rabain and the Smilesinc Team ! Carol Palmer (Office Manager)

StarStarStarStarStar Dr Kerry Brislane —    (Patient since 2016)

Great professional team and very modern practice


Reply

Thank you for your response I will share this with the Smilesinc team! Carol Palmer (Office Manager)

StarStarStarStarStar Excellent. I almost enjoy going to the dentist - which is saying a lot for a previous dentophobe.... —    (Patient since 2012)

Excellent. I almost enjoy going to the dentist - which is saying a lot for a previous "dentophobe".


StarStarStarStarStar Everyone is so friendly and nice. The girls on the front desk are excellent —    (Patient since 2013)

Everyone is so friendly and nice. The girls on the front desk are excellent


StarStarStarStarStar Donreith was not at the reception desk  —    (Patient since 2010)

Donreith was not at the reception desk and I look forward to seeing her as she is the person(other than Dr. Lightbourne himself) who keeps me coming back.


StarStarStarStarStar your staff are very people friendly , and most of all they make you feel very relaxed which is... —    (Patient since 2014)

your staff are very people friendly , and most of all they make you feel very relaxed which is very important I would rate you five star ***** a


StarStarStarStarStar Monica Cabbage was very helpful, personable, and professional. Made my visit very worth the time —    (Patient since 2016)

Monica Cabbage was very helpful, personable, and professional. Made my visit very worth the time. The facility was very clean, professional and relaxing.


StarStarStarStarStar Really appreciated that I could be attended to in such short notice —    (Patient since 2016)

Really appreciated that I could be attended to in such short notice. Everyone was extremely professional . THANK YOU very much.


StarStarStarStarStar Another Positive Experience  —    (Patient since 2013)

My hygienist Katya is great. Love the new office space.


StarStarStarStarStar Your new Offices are very nice —    (Patient since 2010)

Your new Offices are very nice. Alice - as usual - was definitely kind and understanding and I was glad to be back with her again. The ladies at the desk were also very friendly.


StarStarStarStarStar I changed from my previous dentist because I could never get an appointment and felt the practice... —    (Patient since 2016)

I changed from my previous dentist because I could never get an appointment and felt the practice was in an old, dated building. Smiles is modern and clean. My hygienist explained things in detail when I had questions. Very happy with the service I got.


StarStarStarStarStar 'BEAUTIFUL RECEPTIONIST THERE TO GREET ME'!...'I FORGET HER NAME'!.. —    (Patient since 2012)

'BEAUTIFUL RECEPTIONIST THERE TO GREET ME'!...'I FORGET HER NAME'!...'LIGHT BROWN SKIN WITH SHORT CUT HAIR STYLE'!...'AND A SWEET LOVING SMILE'!!!...'ON TIME'!!!...'AND OF COURSE DR.ALICE'!!!...'THE BEST OF THE BEST'!!!...'MY FRIEND AS WELL'!!!...'WE SHARE SO MANY POSITIVE & JOYFULL TIMES'!!!...'SHE MAKES ME FEEL LIKE FAMILY'!!!...'TRULY AN HONOR & PRIVALEGE BEING WITH HER'!...'HER WORK IS EXCELLENT'!!!...'I'M FULL SATISFIED HOW SHE DOES SUCH A THOROUGH EXAMINATION BEFORE THE WORK BEGINS'!!!...'I PUT HER RIGHT THERE AT THE TOP'!!!...'THE TOTAL PACKAGE'!!!!!!!


StarStarStarStarNo Star LOVE the artwork. Service was friendly and professional. All good. —    (Patient since 2016)

LOVE the artwork. Service was friendly and professional. All good.


StarStarStarStarStar My visit went very well. Thank you all for your help. —    (Patient since 2016)

My visit went very well. Thank you all for your help.


StarStarStarStarStar excellent  —    (Patient since 2011)

Best Dental Service in Bermuda by a mile


StarStarStarStarStar My hygienist was very informative and recommended floss. —    (Patient since 2014)

My hygienist was very informative and recommended floss.


StarStarStarStarStar Very professional! Thanks everyone at Smile :) —    (Patient since 2016)

Very professional! Thanks everyone at Smile :)


StarStarStarStarStar This was my first visit since your move to the new facility and it was refreshing —    (Patient since 2010)

This was my first visit since your move to the new facility and it was refreshing. So very comforting and inviting.


StarStarStarStarNo Star The young lady that attended to me (whose name I have forgotten !) was very pleasant and... —    (Patient since 2010)

The young lady that attended to me (whose name I have forgotten !) was very pleasant and proficient and made a trip to the dentist (ugh!)almost enjoyable.


StarStarStarStarStar The new office is absolutely beautiful. Good luck in the future. Thanks for looking after Kai☺ —    (Patient since 2016)

The new office is absolutely beautiful. Good luck in the future. Thanks for looking after Kai☺


StarStarStarStarStar All were extremely professional and pleasant every time I visit —    (Patient since 2010)

All were extremely professional and pleasant every time I visit. Never thought I would feel as comfortable as I do going to the dentist. From the receptionist to hygienist and dentist. Even those that I have no dealings with are pleasant. Keep up the good work.


StarStarStarStarNo Star ? —    (Patient since 2016)

First time. Quite impressed. Professional service.


StarStarStarStarStar I've been told that I go to the "Hollywood" Dentist —    (Patient since 2012)

I've been told that I go to Bermuda's "Hollywood" Dentist. Most of my family and friends pay far less co-pay for the same or similar services. I have often thought about changing to save money but I am happy with the treatment and advice I receive from my hygienist.


StarStarStarStarStar We met Ms. Betts as well as Katya —    (Patient since 2014)

We met Ms. Betts as well as Katya and the assistant, which I am so sorry cannot remember her name.. you are greeted with the utmost attention and pleasantry. I was concerned because the appointment was for my granddaughter and she was so happy each time she left Smiles Inc. where they made her feel so comfortable. I would surely recommend Smiles to anyone who would rather a pleasant visit to the Dentist.


StarStarStarStarStar Dr. Rabain was great, xray machine not working had to move to another room but no problem. —    (Patient since 2016)

Dr. Rabain was great, xray machine not working had to move to another room but no problem.


StarStarStarStarStar It's always lovely to see Dr. Betts and her staff —    (Patient since 2015)

It's always lovely to see Dr. Betts and her staff. She always makes me feel special and welcome during my appointments. Love her and the staff!


StarStarStarStarStar Dr Best was just great. Her assistant made sure I was comfortable and relaxed —    (Patient since 2016)

Dr Best was just great. Her assistant made sure I was comfortable and relaxed. Dr Best was great in explaining everything to me and quite comfortable after seating down at the chair. I would definitely recommend her to all my relatives and frie


StarStarStarStarStar Overall really good experience —    (Patient since 2016)

Katya and the rest of the staff were great!


StarStarStarStarStar I am happy with everyone. But this visit Beverly was very helpful. She voluntarily showed us the  —    (Patient since 2012)

I am happy with everyone. But this visit Beverly was very helpful. She voluntarily showed us the


StarStarStarStarStar The entire team is absolutely AWESOME..... —    (Patient since 2013)

The entire team is absolutely AWESOME.....


StarStarStarStarStar Our family love Dr Betts! My mother is extremely nervous of the dentist and it took me a whole... —    (Patient since 2013)

Our family love Dr Betts! My mother is extremely nervous of the dentist and it took me a whole year to convince her to go to the dentist. Dr Betts is so gentle and patient with her she actually doesn't mind coming to the dentist now to see Dr Betts! Everyone is always so friendly and understanding. Great experience!


StarStarStarStarStar Generally speaking, people feel uncomfortable when arriving at the dentist. Some more than others —    (Patient since 2012)

Generally speaking, people feel uncomfortable when arriving at the dentist. Some more than others. It's important, therefore, that people are not made to feel more uncomfortable whilst waiting for their appointment. The Reception area at the new Smiles is - in my opinion - not as comfortable and relaxing as at the old Smiles Inc. It comes down to lighting, colour and seating.


StarStarStarStarStar Everybody was so excellent & professional. Dr —    (Patient since 2016)

Everybody was so excellent & professional. Dr.Frances Betts and the lady with the short hair was so nice and explained everything to me.Sorry can't remember her name. LaVaugn did a great job cleaning my teeth.I'm so glad my best friend Derick Iris told me about you guys.


StarStarStarStarStar Very Good —    (Patient since 2011)

I wold put excellent for my visit - but it's the dentist!


StarStarStarStarStar Beverly at the reception desk was excellent as usual and Alice was not only good at what she does... —    (Patient since 2015)

Beverly at the reception desk was excellent as usual and Alice was not only good at what she does but equally entertaining


StarStarStarStarStar This was my first visit to your new premises —    (Patient since 2011)

This was my first visit to your new premises. Again, from the patient's point of view it is hard to find your way OUT so may I suggest that you paint a stripe or the right-hand walls leading back to Reception all the same colour (in contrast to your existing wall colour). I know it is supposed to be a circle or loop hallway but it is still disorienting. So you could say to patients follow the peach wall colour to find your way back to Reception. Just a suggestion....


StarStarStarStarNo Star The receptionist was very friendly and professional —    (Patient since 2016)

The receptionist was very friendly and professional. The dental assistant explained everything clearly and made me feel very comfortable.


StarStarStarStarStar Dr Lightbourne and his team is awesome ! Thanks for the Great Service ! —    (Patient since 2015)

Dr Lightbourne and his team is awesome ! Thanks for the Great Service !


StarStarStarStarStar Alice is an absolute gem. I always feel so comfortable with her and she makes the visit bearable —    (Patient since 2012)

Alice is an absolute gem. I always feel so comfortable with her and she makes the visit bearable. I no longer have to build myself up to come which is a huge blessing.


StarStarStarStarNo Star Great —    (Patient since 2014)

Always a great experience


StarStarStarStarStar Very happy with the professional, inclusive, friendly treatment —    (Patient since 2012)

Very happy with the professional, inclusive, friendly treatment. I have nothing but positive things to say! Thank you for making what has been a difficult issue, happily successful! I am smiling!


StarStarStarStarStar Really liked Sharon and my new dentist - beyond my expectations. Huge feeling of comfort. —    (Patient since 2012)

Really liked Sharon and my new dentist - beyond my expectations. Huge feeling of comfort.


StarStarStarStarStar All of my questions and concerns were dealt with in a timely manner —    (Patient since 2012)

All of my questions and concerns were dealt with in a timely manner. This is my second visit to "SMILE.' I would really like to have the team at "Smile." to be my Dental provider. But I love my Hygienist and don't want to change. Now if you could hire her, I would move in like " yesterday."


StarStarStarStarStar Rate and Review —    (Patient since 2012)

Only thing concern coming to the new office. I was not aware that the office had moved. Did get my reminder call, that I do appreciate. During the call it could have been mentioned if I was aware of the move. It would not have been to bad if it were me just coming, but my son was coming to the office to meet me after school. He was aware to come to former location. Thank goodness it all worked out. On the whole my visit was great.


StarStarStarStarNo Star I was somewhat put off with payment 'demand' especially when treatment was incomplete —    (Patient since 2010)

I was somewhat put off with payment 'demand' especially when treatment was incomplete. Also, would like payment amount to be explained. Nevertheless, very good people throughout the practice.


StarStarStarStarStar Everyone from the front desk administrators, dental assistant (i think her name was Sharon) to the... —    (Patient since 2014)

Everyone from the front desk administrators, dental assistant (i think her name was Sharon) to the dentist (Dr.Cardwell)were very friendly, proffessional and helpful.


StarStarStarStarStar  —    (Patient since 2010)

Very happy with service given, had to wait don't think it was as long as 15 mins


StarStarStarStarNo Star Dr. Betts is the first dentist I've encountered that is down to earth.  —    (Patient since 2014)

Dr. Betts is the first dentist I've encountered that is down to earth.


StarStarStarStarStar My Hygienist (Luvaughn - spelling may not be correct)always does a very good job and is always a... —    (Patient since 2012)

My Hygienist (Luvaughn - spelling may not be correct)always does a very good job and is always a pleasure to see.


StarStarStarStarStar Everyone one was polite and professional —    (Patient since 2011)

Everyone one was polite and professional. La'Vawn does exceptional job of explaining what she will be doing and what I need to do if I want to retain my teeth. I like when she tell me to "floss the ones I want to keep". ;-)


StarStarStarStarStar I found ... —    (Patient since 2015)

I found both Dr. Rabain and Jamila to be friendly and professional, and they both succeeded in making my visit a less stressful experience.


StarStarStarStarStar Experience was excellent —    (Patient since 2016)

I thought the experience was excellent, EVERYONE so friendly, polite and accommodating. Rarely see that level of customer service in Bermuda or anywhere for that matter. While it may take effort, the effort is worth the outcome. People (most) respond positively, something I would like to adopt at my working establishment, keep up the good work, it was remarkable!


StarStarStarStarStar Service with a Smile —    (Patient since 2013)

Looking forward to continual good service


StarStarStarStarStar I was very happy with the service received during my short consultation. —    (Patient since 2016)

I was very happy with the service received during my short consultation.


StarStarStarStarStar Dr Betts was extremely professional and explained the procedure at each stage. Brilliant!! —    (Patient since 2019)

Dr Betts was extremely professional and explained the procedure at each stage. Brilliant!!


StarStarStarStarStar I love Smiles Inc —    (Patient since 2010)

I love Smiles Inc. Their automatic reminder emails is super useful as appointments are often made months in advance. Staff and Doctors are knowledgeable and really helpful.


StarStarStarStarStar Office Visit with Dr. Mohammad —    (Patient since 2013)

Dr. Mohammad and his assistant are very pleasant, yet very professional. The office is very beautiful.


StarStarStarStarStar despite the fact I had a wisdom tooth removed, I found the staff highly professional and friendly... —    (Patient since 2010)

despite the fact I had a wisdom tooth removed, I found the staff highly professional and friendly and thus the experience a good one. I like the design of your new office also and think that is money well spent......nice ambiance.


StarStarStarStarStar All I could say is that the service and facility was exceptional —    (Patient since 2016)

All I could say is that the service and facility was exceptional.I came in at minutes to 5:00pm knowing that it would be impossible for me to get my cracked tooth repaired.The dentist and assistant took great care if me and fixed the damaged tooth.She explained to me my options and I can't say how greatful I was. I took a few pictures of the facility and I intend on bringing my wife by this week to show her.Thanks Smiles for the great work from front staff who I have known from previous dental to the staff that took care of me. Will be recommending Smiles to whoever needs a dentist.


StarStarStarStarStar Please, could you sent me an email copy of my recent medical records, including x-rays —    (Patient since 2011)

Please, could you sent me an email copy of my recent medical records, including x-rays. I would like to get a price list of your Services without insurance coverage. Also, if your card machine is out of work, please inform a patient before visit. New place is fantastic and all staff professional and great as always. Thank you for taking a good care.


StarStarStarStarStar As always, I recommend Sherricee Bobowski who assisted me in getting my first appointment with... —    (Patient since 2015)

As always, I recommend Sherricee Bobowski who assisted me in getting my first appointment with Smiles. I don't regret my change of Dentist.


StarNo StarNo StarNo StarNo Star I became a SMILES patient on recommendation from my husband - I am so happy that I did - it has... —    (Patient since 2014)

I became a SMILES patient on recommendation from my husband - I am so happy that I did - it has been a wonderful experience for me and I appreciate Dr. Caldwell and his team - he makes me feel that I am in good hands and I appreciate him and his manner - I belive that he cares!


StarStarStarStarStar 5 —    (Patient since 2016)

It has a very cheerful look


StarStarStarStarNo Star Dr. Samuels was very personable and informative —    (Patient since 2016)

Dr. Samuels was very personable and informative.He clearly conveyed the information I needed to know. His assistants were friendly and accommodating. My visit was very pleasant.


StarStarStarStarStar My hygienist appointment was with i think her name is Yvonne, and she was excellent —    (Patient since 2011)

My hygienist appointment was with i think her name is Yvonne, and she was excellent. Was just waiting 10 minutes for my appointment, not a problem


StarStarStarStarStar Dr. Betts was AMAZING as was her assistant Lauren —    (Patient since 2015)

Dr. Betts was AMAZING as was her assistant Lauren. As a first time client they made me feel so relaxed. Even though I had to have a tooth pulled, I left feeling great about my experience. Well done everyone at Smiles.


StarStarStarStarStar The taps in the toilet are automatic which makes it very difficult to use a tooth brush —    (Patient since 2016)

The taps in the toilet are automatic which makes it very difficult to use a tooth brush. I had to unlock the paper towel cabinet to get a towel to dry my hands. The pricing for my treatments was significant enough to get a second quote from my sons private dentist in Harley Street London.


StarStarStarStarStar I love the new office. Everyone is always polite and friendly. —    (Patient since 2013)

I love the new office. Everyone is always polite and friendly.


StarStarStarStarStar It was my 12 year old sons first visit to Smiles, and he said he rally like it, everyone was so... —    (Patient since 2016)

It was my 12 year old sons first visit to Smiles, and he said he rally like it, everyone was so friendly to him.


StarStarStarStarStar Enntie team was freindly and informative. —    (Patient since 2015)

Enntie team was freindly and informative.


StarStarStarStarNo Star The service was great. No complaints at all. The staff was most courteous. —    (Patient since 2016)

The service was great. No complaints at all. The staff was most courteous.


StarStarStarStarStar Pleasant —    (Patient since 2011)

Everyone was very pleasant, and helpful


StarStarStarStarStar I met my husbands nephnew wife carmen rabain who works at your dental practice —    (Patient since 2012)

I met my husbands nephnew wife carmen rabain who works at your dental practice.also it would be better if your reception desk was a little bit lower in order for us to see the young ladies.


StarStarStarStarStar First time —    (Patient since 2016)

For being a first visit - it was great..... everything and every step was explained on what could be done and what was going to be done! Thanks again


StarStarStarStarNo Star The dental hygienist, Alice was as usual, professional, and friendly —    (Patient since 2012)

The dental hygienist, Alice was as usual, professional, and friendly. I suggest you ask patients if they would like to use the dental fluoride wash prior to opening it and giving it to them since some persons may not wish to use it.


StarStarStarStarStar Great New Office and always a pleasant experience! —    (Patient since 2013)

Great New Office and always a pleasant experience!


StarStarStarStarStar I never look forward to a dentist appointment however the staff at Smiles Inc —    (Patient since 2012)

I never look forward to a dentist appointment however the staff at Smiles Inc. are warm, friendly and they make you feel welcome and at ease. I am always pleased with my experiences at Smiles Inc.


StarNo StarNo StarNo StarNo Star Absolutely Terrible After Care ServiceProcedure was fine, however the follow up was poor —    (Patient since 2015)

Absolutely Terrible After Care Service Procedure was fine, however the follow up was poor. Ended up going to another dental office to get my teeth sorted out.


StarStarStarStarStar Dr. Lightbourne and his staff were professional, informative and very courteous. —    (Patient since 2015)

Dr. Lightbourne and his staff were professional, informative and very courteous.


StarStarStarStarStar i was beyond impressed with the swiftness and quality of my appointment —    (Patient since 2015)

i was beyond impressed with the swiftness and quality of my appointment


StarStarStarStarNo Star Excellent! —    (Patient since 2011)

You are always treating me with very well!


StarStarStarStarStar Great place. They really help you and work with you finically —    (Patient since 2014)

Great place. They really help you and work with you finically. I have already referred 4 people who absolutley love smiles inc. Wish they had opened sooner


StarStarStarStarStar Read the sign in book. I was present 10 mins before my appointment time. —    (Patient since 2012)

Read the sign in book. I was present 10 mins before my appointment time.


StarStarStarStarStar Keep up the excellent care and service —    (Patient since 2010)

Keep up the excellent care and service


StarStarStarStarStar impression —    (Patient since 2015)

I was very impressed with the way everyone conducted themselves and everyone I was in contact with was freindly.


StarStarStarStarStar Everyone there is fabulous. Can't wait to see the new place! —    (Patient since 2014)

Everyone there is fabulous. Can't wait to see the new place!


StarStarStarStarStar Keep up the good work I enjoyed my visit —    (Patient since 2015)

Keep up the good work I enjoyed my visit


StarStarStarStarStar Everyone was very pleasant and helpful. I felt relaxed and comfortable during my whole visit —    (Patient since 2015)

Everyone was very pleasant and helpful. I felt relaxed and comfortable during my whole visit. Thank you


StarStarStarStarStar Smiles Inc and their Staff are great —    (Patient since 2010)

Smiles Inc and their Staff are great. I have recommended others to this great Dental Practice and my sister and, at least one of her daughters, are now using Smiles Inc for their dental needs. Word of mouth is the best form of advertising :)


StarStarStarStarNo Star I was very satisfied with the competence and attitude of the employees at SMILES Thank you. —    (Patient since 2012)

I was very satisfied with the competence and attitude of the employees at SMILES Thank you.


StarStarStarStarStar Excellent service all the way around. —    (Patient since 2015)

Thank you, the service was excellent all the way around. I have been at Arches Dental for many yrs. I found the cleaning far more thorough and the over all experience more professional at Smiles. Looking forward to see the new office.


StarStarStarStarStar My hygienist was very professional and thorough —    (Patient since 2015)

My hygienist was very professional and thorough. She cleaned stains other hygienist elsewhere have been unable to clean. I was Very Impressed, and would want her services everytime. The two reception ladies were helpful and friendly.


StarStarStarStarStar Everyone I met at Smile Inc. made my appointment very pleasant —    (Patient since 2015)

Everyone I met at Smile Inc. made my appointment very pleasant. I am an extremely nervous patient who is not fearing my follow up appointment due to Dr. Lightbourne and the staff there - Many Thanks for a pleasant visit.


StarStarStarStarStar My experience at Smiles Inc. —    (Patient since 2015)

Everyone there was very pleasant and made me feel very comfortable. I am an extremely nervous patient who is not fearing my follow up appointment thanks to Dr. Lightbourne and the staff there. - Thank You


StarStarStarStarStar The dentist, his assistant as well as the lady who took our xrays were all geniunely warm and... —    (Patient since 2009)

The dentist, his assistant as well as the lady who took our xrays were all geniunely warm and hospitable despite the situation with my teeth.


StarStarStarStarStar This was my first visit. I was impressed with the service provided and the friendliness of staff —    (Patient since 2015)

This was my first visit. I was impressed with the service provided and the friendliness of staff


StarStarStarStarNo Star Survey —    (Patient since 2012)

Miss DonReese(spelling) at front desk!..


StarStarStarStarNo Star My only complaint is that due to my physical limitations your waiting room furniture is too low... —    (Patient since 2012)

My only complaint is that due to my physical limitations your waiting room furniture is too low for me to get up from so I usually stand rather than have to ask someone to help me up (although Smiles staff would gladly do so) and your reception counter is a little too high for me. I can sign documents but it's difficult because of the height.


StarStarStarStarStar All good so far! Thank you. —    (Patient since 2015)

All good so far! Thank you.


StarStarStarStarStar Excellent service thanks you!!!more power.. God bless .. —    (Patient since 2015)

Excellent service thanks you!!!more power.. God bless ..


StarStarStarNo StarNo Star Came for check-up, but no dentist! —    (Patient since 2013)

I was displeased to learn after I arrived that I would not be getting my annual checkup from the dentist. My original appointment had been re-scheduled at Smiles request due to the unavailability of the hygienist at the original time. However, when I was re-booked it was never mentioned to me that Dr. Betts would not be working that day and, therefore, I would not be receiving my annual check-up. I found this out from the hygienist only after I was sitting in the dental chair. There was no offer for another dentist to complete the check-up, and seemed to be an assumption that it was either okay for me to wait a further 6 months for a check-up else come back for another visit if the Dr. thought there was a need to see me sooner (based on x-rays,etc.). This shows a complete lack of respect for my time and is not appreciated.


StarStarStarStarStar Nothing comes to mind now.  —    (Patient since 2012)

Nothing comes to mind now.


StarStarStarStarStar Really personable staff —    (Patient since 2012)

Always a satisfactory experience. I can't say a nice experience because after all, no dental experience is nice. This place comes close however.


StarStarStarStarStar Everything was great! Explanation of my current situation and treatment options were explained in... —    (Patient since 2015)

Everything was great! Explanation of my current situation and treatment options were explained in great detailed


StarStarStarStarStar From the time I walked through the door, with the friendly greeting from the reception, I felt at... —    (Patient since 2013)

From the time I walked through the door, with the friendly greeting from the reception, I felt at ease. The folks at Smiles Inc are extremely friendly and professional and make the whole dentist 'experience' less painful (pun intended). Dr. Betts and her Asst Lauren made me feel comfortable and talked me through each process as it was happening. Thanks


StarStarStarStarStar long wait - reception should be aware 20mins wait and check in - Doctor fantastic - reception were... —    (Patient since 2011)

long wait - reception should be aware 20mins wait and check in - Doctor fantastic - reception were not sure about credit and and awaiting their comment / confirmation


StarStarStarStarStar Knowledgeable-Professional-Patient Focused —    (Patient since 2015)

We were very impressed (& are not easily impressed) with all aspects of our visit to Smiles, Inc., with Dr. Lightbourne and all his staff! Feel our son will be in excellent hands for his wisdom teeth removal.


StarStarStarStarStar Bermuda is so lucky to have Dr. Cardwell back on the island. Best dentist in Bermuda for sure —    (Patient since 2011)

Bermuda is so lucky to have Dr. Cardwell back on the island. Best dentist in Bermuda for sure. Staff 100% friendly and helpful.


StarStarStarStarStar Excellent Service  —    (Patient since 2010)

Everyone is very friendly and professional. I am not anxious when I have to go to Smiles Inc. as Dr. Cardwell and my dental hygienist are very gentle and caring. If I have any questions pertaining to my dental care they always take the time out to explain to me what I can expect. I am very happy with their care and service.


StarStarStarStarStar The service and products at Smiles, Inc. thus far have made me feel really comfortable. Dr —    (Patient since 2012)

The service and products at Smiles, Inc. thus far have made me feel really comfortable. Dr. Francis Betts, the hygienist and the team were not just professional but friendly as well. Thank you


StarStarStarStarStar I really didn't like the attitude of the young lady in the front desk when I asked a question  —    (Patient since 2012)

I really didn't like the attitude of the young lady in the front desk when I asked a question


StarStarStarStarStar Everyone is always so lovely —    (Patient since 2014)

Everyone is always so lovely. As a previously very nervous patient i am now very confident on my trips to Smiles as everyone has helped me immensely. :)


StarStarStarStarStar Felt much more comfortable than at my previous dentist —    (Patient since 2015)

Felt much more comfortable than at my previous dentist. Had to wait a bit but that is understandable as it was very busy!


StarStarStarStarStar Katya- hygienist  —    (Patient since 2015)

I like how Katya explained what she was doing and why. I've never had a dentist explain what they were doing and why. It made me very comfortable with it being my first time at Smiles Inc. but also first time back to the dentist in 5 years.


StarStarStarStarStar Everyone I met was very professional and friendly. The office has a lovely aura too.  —    (Patient since 2015)

Everyone I met was very professional and friendly. The office has a lovely aura too.


StarStarStarStarStar Dr lightbourne and his dental assistant were fantastic. Absolutely impeccable service. Thank you! —    (Patient since 2015)

Dr lightbourne and his dental assistant were fantastic. Absolutely impeccable service. Thank you!


StarStarStarStarStar I don't remember names, but the people I met where abosulety —    (Patient since 2015)

I don't remember names, but the people I met where courteous, informative and a pleasure to be around.


StarStarStarStarStar  —    (Patient since 2012)

Very professional environment. Everyone was friendly; comfortable feeling


StarStarStarStarStar Being an extremely nervous patient I would have appreciated some feedback from the Receptionist as... —    (Patient since 2013)

Being an extremely nervous patient I would have appreciated some feedback from the Receptionist as time was passing way beyond my appointment time. Had I not had my daughter with me I would have been too nervous to wait 45 mins to be taken.


StarStarStarStarStar It was a very positive visit. —    (Patient since 2015)

It was a very positive visit.


StarStarStarStarStar I enjoyed my entire visit and I have already told my friends and family about your servi —    (Patient since 2015)

I enjoyed my entire visit and I have already told my friends and family about your services


StarStarStarStarStar My first time with my hygienist at Smile Inc she was thorough but gentle and fully explained what... —    (Patient since 2015)

My first time with my hygienist at Smile Inc she was thorough but gentle and fully explained what she saw and what my options are. A very good visit overall. Glad to have made the switch to Smiles Inc. See you next time!


StarStarStarStarStar Everyone and everything was fine and all went very well. —    (Patient since 2015)

Everyone and everything was fine and all went very well.


StarStarStarStarStar You have an excellent team. —    (Patient since 2012)

You have an excellent team.Definitely FIVE STAR !


StarStarStarStarStar Ms Butterfield —    (Patient since 2015)

I was seen quickly. I waited about 5 min at the most. My team was friendly and kind and explained all of my options clearly. Thank you


StarStarStarStarStar I had to ask several questions regarding your billing methods —    (Patient since 2015)

I had to ask several questions regarding your billing methods. I had to ask for a breakdown of the fees charged for the visit. I was told that the co-payment that was charged to me was an 'estimate' only. After subsequently calling my insurance company I discovered that your fees were somewhat higher that my previous service and that the estimated payment for each service from the insurance company had been incorrect. I would much prefer that the billing be submitted to the insurance company first, see what their payment portion will be then pay the balance. I do not like paying an 'estimate' it has to be accurate. I do not like the fact that there is only pay parking for 1 hour. If the appointment goes over the allotted one hour one risks a parking ticket.


StarStarStarStarStar Both Dr. Samuels and Whitney, were excellent and helpful. —    (Patient since 2015)

Both Dr. Samuels and Whitney, were excellent and helpful.


StarStarStarStarStar Lavonne is the best. She has been my hygienist for years. Very professional —    (Patient since 2015)

Lavonne is the best. She has been my hygienist for years. Very professional. Always neat, honest and to the point about any teeth or tooth improvements I may require.


StarStarStarStarStar Enough with the emails! very invassive 2 per appt maximum i have got about 8 for ONE appt.  —    (Patient since 2015)

Enough with the emails! very invassive 2 per appt maximum i have got about 8 for ONE appt. and no surveys- just too much to manage.... lovely people service but way too much contact thanks!


StarStarStarStarStar He front desk were very pleasant. —    (Patient since 2015)

He front desk were very pleasant.


StarStarStarStarStar Jo was very knowledgeable and friendly. She put me at ease —    (Patient since 2015)

Jo was very knowledgeable and friendly. She put me at ease. She thoroughly explained the procedure I'm due to have. She also explained my x-ray to me in layman's terms. I appreciated her patience and her willingness to answer my questions.


StarStarStarStarStar Alice made me feel very comfortable,explaining all as she went along.  —    (Patient since 2015)

Alice made me feel very comfortable,explaining all as she went along.


StarStarStarStarStar Exceptional Receptionist  —    (Patient since 2012)

Exceptional Receptionist


StarStarStarStarStar Dr —    (Patient since 2014)

Dr. Lightbourne and Jo were both very caring and professional during my procedure - they are a great team.


StarStarStarStarNo Star New Customer —    (Patient since 2015)

From the moment i walked in everything went smoothly and i am not as nervous to go to the dentist.


StarStarStarStarStar This was my very first visit and I can say that I was very comfortable. Dr —    (Patient since 2013)

This was my very first visit and I can say that I was very comfortable. Dr. Akbar Lightbourne and his Surgical Assistant are the best! They thoroughly explained my procedure and encouraged me on my career path. They are awesome! I could not change anything!


StarStarStarStarStar Best experience —    (Patient since 2015)

If you can have a "good" experience at the dentist, this was it. A terrific team.


StarStarStarStarStar Lavonne and Audrey were excellent! I appreciate your service and you obviously treat your... —    (Patient since 2011)

Lavonne and Audrey were excellent! I appreciate your service and you obviously treat your employees with respect and kindness as it shows in their service.


StarStarStarStarStar When I arrived at4:50pm the receptionist was on a personal call and a girl on the computer —    (Patient since 2015)

When I arrived at4:50pm the receptionist was on a personal call and a girl on the computer. No one acknowledged my entry and after standing at the desk for 5 mins I sat down. That led to Dr Samuels not knowing that I was there so my appt was started late. At 5:10 another girl came out and asked me who I was. It was then that Whitney immediately came and got me. I hope this will be taken constructively as overall the experience with Dr Samuels was excellent my.


StarStarStarStarStar I reunited with the best dentist in the world Dr —    (Patient since 2015)

I reunited with the best dentist in the world Dr. Cardwell, other then less hair he has not changed.


StarStarStarStarStar the hygienist was very informative,sorry I can't remember her name . —    (Patient since 2015)

the hygienist was very informative,sorry I can't remember her name .


StarStarStarStarStar  —    (Patient since 2015)

The Hygienist was amazing very informative .This was my first visit and compared to my last dentist, it was just so much more,I am trying to get my husband and children to Switch , thank you.


StarStarStarStarStar Everything was well explained and I really had a good experience —    (Patient since 2015)

Everything was well explained and I really had a good experience. Everyone, from reception to the hygienist to the dentist, was friendly and knowledgeable. Maybe you could consider putting some posters on the ceilings for something to look at when in the dental chair and looking up!


StarStarStarStarStar Very good and professional service  —    (Patient since 2015)

Very good and professional service


StarStarStarStarStar This was my first visit so cant comment all that much —    (Patient since 2015)

This was my first visit so cant comment all that much. Previously I was with Dr Rabain at her last dental office and decided to move to Smiles with her.


StarStarStarNo StarNo Star Communication about my condition and future treatment was well explained by Dr Samuels.. —    (Patient since 2015)

Communication about my condition and future treatment was well explained by Dr Samuels...BUT of course there are always questions that a patient has afterwards and I am not sure of the best way of getting those handled


StarStarStarStarStar Execellent —    (Patient since 2015)

First your dental environemtn was relaxing and welcoming. I felt comfortable and not too nervous. The staff were professional and vey kind. Everything I needed to now was explained with patience. The Doctor/patient interaction was agian, calming and caring.


StarStarStarStarStar Ms. Simmons —    (Patient since 2015)

Ms.Simmons did a professional and caring job of patiently removing embarrassing stains from my teeth. KUDOS TO HER FOR DOING AN EXCELLENT JOB ON ME. Fred


StarStarStarStarStar VerysTisfied —    (Patient since 2011)

Thank you for helping me out so quickly. Great swevi e


StarStarStarStarStar You are appreciated!! —    (Patient since 2015)

The staff are all amazing especially Joe! She explained everything about the dental surgery in complete detail and made me feel like a king when it comes to being comfortable.


StarStarStarStarStar Be sure you know what service you are providing for the client before you come into the patient so... —    (Patient since 2014)

Be sure you know what service you are providing for the client before you come into the patient so everyone is on the same page. My consent form said removal of molar tooth.


StarStarStarStarStar I did have my appointment re scheduled twice which was a little inconvenient that me teeth were... —    (Patient since 2012)

I did have my appointment re scheduled twice which was a little inconvenient that me teeth were very brown! I had tried to get them cleaned when I was abroad in the UK here the cleaning charge was GBP 40.00 ($60.00) My husband had his cleaned and was very please. Why is Bermuda so much more????


StarStarStarStarStar All staff members were great —    (Patient since 2012)

All staff members were great


StarStarStarStarStar 20 minutes for X-Rays and only 20 minutes for a cleaning when I felt like I needed longer... —    (Patient since 2012)

20 minutes for X-Rays and only 20 minutes for a cleaning when I felt like I needed longer especially around the gum lines. I was shocked at the bill over $400, and ditto for my portion $157.


StarStarStarStarStar My experience  —    (Patient since 2015)

It was an excellent experience I highly recommend Smiles! they made me Smile!!!


StarStarStarStarStar ***** —    (Patient since 2015)

i was really pleased with the level of professionalism and service that I received on my first and subsequent visit. I've already told my family, Smiles will be our new dentists.


StarStarStarStarStar I felt that the service was very very good and the dentist assistant (I can not remember her name,... —    (Patient since 2015)

I felt that the service was very very good and the dentist assistant (I can not remember her name, she is Canadian) was very pleasant. Thank you Smiles Inc.


StarStarStarStarStar Fantastic First Experience  —    (Patient since 2015)

Great experience, Ive already recommeded to friends and family.


StarStarStarStarStar The lady that I dealt with on front desk was not pleasant at all. Everyone else was awesome —    (Patient since 2015)

The lady that I dealt with on front desk was not pleasant at all. Everyone else was awesome. I am following my dentist but coming here really made me miss my old dentist office


StarStarStarStarStar The desk staff was very courteous. I already knew Dr. Rabain but never got her assistants name —    (Patient since 2011)

The desk staff was very courteous. I already knew Dr. Rabain but never got her assistants name. She was also very pleasant and helpful.


StarStarStarStarStar Your office was so nice that I would like to have my family become patients. Is that possible? —    (Patient since 2015)

Your office was so nice that I would like to have my family become patients. Is that possible?


StarStarStarStarStar NOT SO LONG A WAIT —    (Patient since 2015)

NOT SO LONG A WAIT but very good expirence other wise


StarStarStarStarStar The whole exercise was as pleasant as a trip to the dentist could be —    (Patient since 2015)

The whole exercise was as pleasant as a trip to the dentist could be. That's why I followed Dentist Rabain to your practice.


StarStarStarStarNo Star My first visit —    (Patient since 2015)

Although I am experiencing some discomfort now, it was a quick and painless root canal.


StarStarStarStarNo Star I have no idea how much would it cost me for my visit , could it be possible to know your rates?... —    (Patient since 2015)

I have no idea how much would it cost me for my visit , could it be possible to know your rates? Though i have my insurance, i have to carry money for the co-pay. Thank you!


StarStarStarStarStar Dentists and Front Desk Staff's information on pricing did not agree. —    (Patient since 2012)

Dentists and Front Desk Staff's information on pricing did not agree.


StarStarStarStarStar Couldn't have had a better visit —    (Patient since 2015)

Couldn't have had a better visit. First time to a dentist office in Bermuda and so glad I picked you!


StarStarStarStarStar very happy five stars —    (Patient since 2015)

I hadn't been to a dentist for years because I really don't like something but I Have to say that it's only been two dentist's that I would go too n you lot are one of them N the other is the lady who was in there before you lot thanks very much for your very pleasant


StarStarStarStarStar Everyone was very pleasant, I have no complaints. —    (Patient since 2015)

Everyone was very pleasant, I have no complaints.


StarStarStarStarStar Katya was amazingly thorough; she took the time to explain everything to me in detail and talked... —    (Patient since 2014)

Katya was amazingly thorough; she took the time to explain everything to me in detail and talked me through every step of the process. Coming from the UK, I am used to feeling rushed through appointments, and I have never had such a positive experience at the dentists before!


StarStarStarStarStar Everyone I came in contact with was quite pleasant —    (Patient since 2015)

Everyone I came in contact with was quite pleasant. The white receptionist was quite sad though, she needs to "SMILE" more. I was also very impressed with your updated Xray system. Thank you for the experience.


StarStarStarStarStar dental appointment —    (Patient since 2015)

The service was excellent. I was put at ease immediately. The hygienist was polite and very professional. The experience was most pleasant.


StarStarStarNo StarNo Star 2. From the cleaning perspective I had a good understanding of my situation —    (Patient since 2014)

2. From the cleaning perspective I had a good understanding of my situation. However, as a first time visit, no Dentist was there to asses or confirm my oral health. Note that I had informed of a pain in my left bottom back tooth. Instead another appointment in 1 month out was scheduled to see the Doctor. After almost 6 month to get in, I was expecting that a Doctor will see s new patient. 3. Although, I have Dental insurance, no explanation was provided in terms of quantity covered by the insurance. Again for a first time visit, will be helpful to go over what is financially cover by the insurance.


StarStarStarNo StarNo Star First time visit —    (Patient since 2014)

Excellent job done by the hygienist, however, wish that the doctor see me after complaining of tooth ache and not have to wait for a second appointment to see the dentist.


StarStarStarStarStar Looking forward to building a relationship as i am new to the practice - am an anxious patinet and... —    (Patient since 2015)

Looking forward to building a relationship as i am new to the practice - am an anxious patinet and felt very comfortable and like i was being listened to which is very welcome.


StarStarStarStarStar All staff very friendly . —    (Patient since 2015)

All staff very friendly .


StarStarStarStarStar excellent customer service. Joe is awesome! She makes you feel comfortable.  —    (Patient since 2014)

excellent customer service. Joe is awesome! She makes you feel comfortable.


StarStarStarStarStar Katia is awesome. I would recommend her to my Family and Friends —    (Patient since 2012)

Katia is awesome. I would recommend her to my Family and Friends. All the Staff are Friendly and helpful. Thanks to Bev, Dr Cardwell, excuse me if the names are spelled incorrectly. Overall a good atmosphere.


StarStarStarStarStar The staff was all very kind and welcoming. Thank you. —    (Patient since 2015)

The staff was all very kind and welcoming. Thank you.


StarStarStarStarStar I was made very comfortable during my visit —    (Patient since 2015)

I was made very comfortable during my visit. Each step was explained to me thoroughly and my questions were answered satisfactory. I'll recommend this company to all


StarStarStarStarStar The office staff were very helpfull and the assistent or nurse who took us in and explained... —    (Patient since 2015)

The office staff were very helpfull and the assistent or nurse who took us in and explained everything and the dentist was excellent


StarStarStarStarStar very professional and friendly staff, nice clean premises —    (Patient since 2015)

very professional and friendly staff, nice clean premises


StarStarStarStarNo Star great —    (Patient since 2015)

For my first visit. I had a good experience.


StarStarStarStarStar excellent service I am a very nervous patient and was made to feel relaxed, thank you so much  —    (Patient since 2014)

excellent service I am a very nervous patient and was made to feel relaxed, thank you so much


StarStarStarStarStar I had to wait but Dr —    (Patient since 2015)

I had to wait but Dr. Lightbourne was very busy and I did not mind that as the service when he did get to me was very good. Treatment was well explained and I left feeling so much better. Jo his assistant was excellent.


StarStarStarStarStar wine and beers just kidding the service was the best as always —    (Patient since 2014)

wine and beers just kidding the service was the best as always


StarStarStarStarStar It is nice to be back after a somewhat unexpected departure —    (Patient since 2012)

It is nice to be back after a somewhat unexpected departure. Katia was an excellent dental assistant with an amazing bedside manner. I cannot say that I am looking forward to the work that needs to be done but I suspect that the experience will be professional and worth it.


StarStarStarStarStar I liked that you put me at ease straight away.. —    (Patient since 2015)

I liked that you put me at ease straight away...I was a refferal yet I was made to feel like your resident patient.


StarStarStarStarStar Whitney and Dr Cardwell were great to me. I will be using Smiles Inc for my dental care in future —    (Patient since 2015)

Whitney and Dr Cardwell were great to me. I will be using Smiles Inc for my dental care in future. Thanks again for helping me.


StarStarStarStarStar I felt nervous about the whole procedure, but after i left i felt so much reasured and knowing... —    (Patient since 2015)

I felt nervous about the whole procedure, but after i left i felt so much reasured and knowing that i will be in good hands. The staff was a pleasure!


StarStarStarStarStar I felt welcomed everyone was courteous and were interested in my well beng —    (Patient since 2015)

I felt welcomed, everyone was courteous and were genuinely interested in my well being and comfort.


StarStarStarStarStar I would just like to thank everyone who assisted me during my visit —    (Patient since 2015)

I would just like to thank everyone who assisted me during my visit.Especially Donnette (not sure of spelling) who was patient with me at the front desk.Thank you to Dr. Lightbourne and his team that squeeze me into their busy schedule and worked hard on my tooth. Thanks again and keep up the great work:)


StarStarStarStarStar Alice, she does great job! explains what she is going to be doing —    (Patient since 2012)

Alice, she does great job! explains what she is going to be doing. satisfied with services provided.


StarStarStarStarStar When you arrive and its past your appointment time would be nice if they came to update you on how... —    (Patient since 2012)

When you arrive and its past your appointment time would be nice if they came to update you on how much longer to wait. I waited for bout 20mins or so after my time.


StarStarStarStarStar hygenist performance —    (Patient since 2015)

Friendly, efficient, thorough.


StarStarStarStarStar I do not like visits to the dentist however my hygienist made me feel very comfortable and that I... —    (Patient since 2015)

I do not like visits to the dentist however my hygienist made me feel very comfortable and that I appreciated.


StarStarStarStarStar my hygenist Betty was excellent and very friendly. —    (Patient since 2015)

my hygenist Alice was excellent and very friendly.


StarStarStarStarStar everyone was friendly and professional. —    (Patient since 2011)

everyone was friendly and professional.


StarStarStarStarStar I noticed that everyone stays with a smile no matter what kind of day they are having —    (Patient since 2015)

I noticed that everyone stays with a smile no matter what kind of day they are having. I love that! Your team is very professional and understanding. Great job!!


StarStarStarStarStar Staff are always pleasant and helpful.Alice is a gem. —    (Patient since 2010)

Staff are always pleasant and helpful. Alice is a gem.


StarStarStarStarStar My hygienist was very enthusiastic and knowledgeable —    (Patient since 2015)

My dental assistant was very enthusiastic and knowledgeable unfortunately I can't remember her name. Overall everyone was friendly


StarStarStarStarStar Beverly and Alice are very professional. They always greet me with a smile —    (Patient since 2013)

Beverly and Alice are very professional. They always greet me with a smile. I would recommend Smiles to my friend because of them


StarStarStarStarStar Jo & Dr. Lightbourne are Awesome!  —    (Patient since 2015)

Jo &Dr. Lightbourne are awesome! They made me feel extremely comfortable and I undertood my treatment from beginning to end. I'm thinking about switching my dentists!


StarStarStarStarNo Star the receptionists are very lovely! I've been chasing after Dr lightbourn for a while now, never... —    (Patient since 2015)

the receptionists are very lovely! I've been chasing after Dr lightbourn for a while now, never get called back or e-mail. I guess he's a busy person, had to get an xray either way for my future dental surgery...since I wasn't able to get into contact with him regarding my questions surrounding the cost of dental work through his office I've had to look else where for my options. But I'm sure his office is very good for anyone with insurance! I just found it very difficult to get prices for services without dental insurance coverage. Staff seemed very friendly though, and helpful when they could be... so that's always good.


StarStarStarStarStar Nothing to complain about at all —    (Patient since 2015)

Nothing to complain about at all


StarStarStarStarStar Excellent rating and I liked Dr. Samuels very much. We're lucky to have him.  —    (Patient since 2015)

Excellent rating and I liked Dr. Samuels very much. We're lucky to have him.


StarStarStarStarStar No problem at all, very helpful people, they get right to the point, they r there 4 u at all... —    (Patient since 2012)

No problem at all, very helpful people, they get right to the point, they r there 4 u at all times, well done keep up the good work . Remember put God first. He is in control. Have a Blessed day. Have a Blesseds day. Remember put God first. He is in control.


StarStarStarStarStar It Was...And Is Always A Fantastic Experience When I Visit & Share My Smile With Your 'Smiles'!!!. —    (Patient since 2012)

It Was...And Is Always A Fantastic Experience When I Visit & Share My Smile With Your 'Smiles'!!!...'I Feel Like I'm At My Best Friend's House Where I Can Relax & Just Be ME'!!! 'Thank You All For The Love'!!!


StarStarStarStarStar Whitni & Dr Samuels were very professional, informative, patient & kind —    (Patient since 2015)

Whitni & Dr Samuels were very professional, informative, patient & kind. I felt very comfortable with them.


StarStarStarStarStar Wait Time and Pleasant Staff —    (Patient since 2012)

The wait time was 10 minutes was option was not available. I am always pleased to have Alice working on my teeth, she is so pleasant and very informative.


StarStarStarStarStar I was given x-rays, including the panoramic —    (Patient since 2015)

I was given x-rays, including the panoramic. When asked if insurance would cover, I was told yes, and not explained that there would be additional out of pocket for each scan. My copay was over $175 and I was very surprised to see that even the fluoride at the end had an out of pocket charge. Had I known I would have opted out. I only saw a dental hygienist (who was lovely and thorough) but for that amount, I was surprised not to have seen a doctor at all.


StarStarStarStarStar My hygienist is excellent —    (Patient since 2013)

My hygienist is excellent


StarStarStarStarStar Emergency Appt —    (Patient since 2015)

Had to go to Smiles for emergency regarding really bad sensitivity and received Diagnosis that made sense and good advice on treatment


StarStarStarStarStar Eric Bell —    (Patient since 2011)

Everyone is extremely friendly and helpful. Very good atmosphere.


StarStarStarStarStar Great service as always —    (Patient since 2010)

Always friendly with expertise as well.


StarStarStarStarStar  —    (Patient since 2011)

Excellent, my teeth feel very clean. :)


StarStarStarStarStar Only comment I have is that the headrest should have been covered with wrap before I sat in chair. —    (Patient since 2012)

Only comment I have is that the headrest should have been covered with wrap before I sat in chair.


StarStarStarStarStar Hygienist knows her stuff! —    (Patient since 2013)

It was the first time I had this particular hygienist and she was great. Very efficient and knowledgable.


StarStarStarStarStar Excellent . As usual . Best in Bermuda by a mile . Keep up the great work  —    (Patient since 2011)

Excellent . As usual . Best in Bermuda by a mile . Keep up the great work


StarStarStarStarStar I was happy with my first visit —    (Patient since 2011)

I was happy with my first visit


StarStarStarStarStar I was well treated and even though I have to have more work done on my teeth it was nice to know I... —    (Patient since 2012)

I was well treated and even though I have to have more work done on my teeth it was nice to know I had professionals who cared.


StarStarStarStarStar General Impression —    (Patient since 2015)

I was not there for a proper dental consultation or service but I was impressed with the beautiful offices and the way I was treated by the members of staff and Dr. Lightbourne (with regard to my facial fractures and droopy smile). Keep doing what you are doing - great service!


StarStarStarStarStar Dr. Lightbourne and his staff made me feel very comfortable —    (Patient since 2015)

Dr. Lightbourne and his staff made me feel very comfortable. Everything was explained to me and I felt good knowing I would be in capable hands when I get my surgery done.


StarStarStarStarStar