Katzen Eye Group (MERCY)

Star Star Star Star Star 1462 Reviews

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Reviews

StarStarStarStarNo Star I was very pleased with the services I receive... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I was very pleased with the services I received at all the Katzen locations. Also at the Delaney eye institute thank you so much.


StarStarStarStarStar Kaitlyn, my surgery coordinator, was very helpf... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Kaitlyn, my surgery coordinator, was very helpful, considerate & patient with me. She assured me when pharmacy could not supply my eye drops because of a backorder and encouraged me when I was late on due dates with instruction to just submit forms as soon as I could. All these interactions kept me confident as the surgery date for my eyes got closer. Thanks Kaitlyn!


StarStarStarStarStar Appointment was thorough and very timely! — 

Appointment was thorough and very timely!


StarStarStarStarStar Professional, friendly, on time, thorough. —    (Patient since Thu Sep 29 00:00:00 MDT 2022)

Professional, friendly, on time, thorough.


StarStarStarStarStar I had a great experience there. The young lady ... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I had a great experience there. The young lady who worked with me was very professional and knowledgeable. Dr. Katzen was great !!! I would recommend you guys to all my family and friends. Thank you


StarStarStarStarStar Dr. Grodin and his staff are extremely patient-... —    (Patient since Tue Jun 21 00:00:00 MDT 2022)

Dr. Grodin and his staff are extremely patient-friendly.


StarStarStarStarStar Thanks very much to all on the 5th floor @ katzen  —    (Patient since Mon Jul 24 00:00:00 MDT 2023)

I am very pleased to be a patient at Katzen. Their caring manner shows everything. In these critical hard to deal with days, its a pleasure to deal with people with great and pleasurable attitude. Keep up the good work. Thanks for your service even through covid 19. Stay safe and kind Ms.. A. Gregory


StarStarStarStarStar Superb care;Excellent doctors and care —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

Superb care; Excellent doctors and care


StarStarStarStarStar I really like Dr Grobin and his staff............. —    (Patient since Tue Mar 05 00:00:00 MST 2024)

I really like Dr Grobin and his staff............however I find the office painfully cold. Takes me a few hours to warm up after I leave.


StarStarStarStarStar Very satisfied! —    (Patient since Mon Sep 12 00:00:00 MDT 2022)

Receptionist was friendly, I paid my copay and only sat 2-3 minutes before I was seen. Dr Patel is always professional and friendly, answering questions and very through.


StarStarStarStarStar My eye appointment and visit with Katzen went e... —    (Patient since Fri Mar 11 00:00:00 MST 2022)

My eye appointment and visit with Katzen went extremely well and I would 100% recommend them to my family and friends.


StarStarStarStarStar Every one was wonderful as usual. Very concerne... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Every one was wonderful as usual. Very concerned about their patients.


StarStarStarStarStar efficient and polite staff —    (Patient since Tue Dec 06 00:00:00 MST 2022)

efficient and polite staff


StarStarStarStarStar Staff Services Rendered —    (Patient since Fri Jun 24 00:00:00 MDT 2022)

Excellent & Professional Service Always


StarStarStarNo StarNo Star The doctor and person who arranged the consulta... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The doctor and person who arranged the consultation, Ayda Said, were excellent. Ms. Said in particular was fantastic in finding me a consultation slot with the right doctor (my optometrist thought I'd have to be examined by two specialists). The doctor was also good. However, the visit was marred somewhat by two issues. The inaccurate address meant that I had to circle around twice before finding the place. Secondly, the equipment I was asked to rest by chin on and face against was greasy from a previous patient. This was quickly cleaned by the assistant. However, this should not be acceptable in a medical facility and even more so during the current COVID-19 pandemic.


StarStarStarStarStar The nurses waited on you right away but the doc... —    (Patient since Fri Oct 01 00:00:00 MDT 2021)

The nurses waited on you right away but the doctor made you stay in the office for an 1/2 hour before he got to you.


StarStarStarStarStar You're great. People is always pleasant and hel... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

You're great. People is always pleasant and helpful.


StarStarStarStarStar Excellent attention to patients personal needs.... —    (Patient since Tue Aug 02 00:00:00 MDT 2022)

Excellent attention to patients personal needs.


StarStarStarStarStar Great customer service and friendly staff. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great customer service and friendly staff.


StarStarStarStarStar I was surprised to be seen right on time —    (Patient since Wed Aug 10 00:00:00 MDT 2022)

I was surprised to be seen right on time


StarStarStarStarStar Katzen (Lutherville) is my regular eye care pro... —    (Patient since Thu May 27 00:00:00 MDT 2021)

Katzen (Lutherville) is my regular eye care provider. I had, what I believed, a recent emergency. For the follow-up, the Doctor was at the Mercy location and I was seen almost right away. I truly appreciated the care and the response to my need.


StarStarStarStarStar The office staff is always professional and pol... —    (Patient since Thu May 05 00:00:00 MDT 2022)

The office staff is always professional and polite. They are very helpful.


StarStarStarStarStar Good job everyone —    (Patient since Mon Jul 24 00:00:00 MDT 2023)

Kind manner, ready to begin on time and very friendly and most of all the expertise of all who work there. Thank you all


StarStarStarStarStar Very Professional kind service !! —    (Patient since Fri Jul 29 00:00:00 MDT 2022)

Very Professional kind service !!


StarStarStarStarNo Star  —    (Patient since Mon May 17 00:00:00 MDT 2021)

Always feel safe and protected here.


StarStarStarStarStar  —    (Patient since Mon Jun 06 00:00:00 MDT 2022)

I was very satisfied everyone did a excellent job in assisting me


StarStarStarStarStar I love the Katzen Eye group they really take ca... —    (Patient since Thu May 19 00:00:00 MDT 2022)

I love the Katzen Eye group they really take care of you I had surgery they call you and ask you how your doing when I go to my doctors appointment they take care of you


StarStarStarStarStar excellent professional service. Polite staff. —    (Patient since Tue Jun 21 00:00:00 MDT 2022)

excellent professional service. Polite staff.


StarStarStarNo StarNo Star ok —    (Patient since Fri May 13 00:00:00 MDT 2022)

my experience on the 5th floor is better than that on the 9th floor.


StarStarStarStarStar Dr. Patel ... —    (Patient since Tue Nov 22 00:00:00 MST 2022)

Dr. Patel is very thorough and always provides feedback about my Mom's eye issues.


StarStarStarStarStar  —    (Patient since Fri Mar 11 00:00:00 MST 2022)

Service was professional, efficient, and yet pleasant. Dr. Katz and staff were friendly, and patients were seen in a timely manner.


StarStarStarStarNo Star Lovely Service. —    (Patient since Mon May 17 00:00:00 MDT 2021)

Always get seen right away. They even gave me free samples of medicine my insurance did not cover.


StarStarStarStarStar PROFESSIONAL STAFF, VERY FRIENDLY —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

PROFESSIONAL STAFF, VERY FRIENDLY


StarStarStarStarStar Why not tell others about the best care around.... —    (Patient since Thu May 19 00:00:00 MDT 2022)

Why not tell others about the best care around. The greatest Doctors and team to provide the right care that you need and desire.


StarStarStarStarStar First time visit, everyone was exceptionally ki... —    (Patient since Thu Jul 14 00:00:00 MDT 2022)

First time visit, everyone was exceptionally kind and caring


StarStarStarStarStar The care and attention I received from the staf... —    (Patient since Wed Apr 07 00:00:00 MDT 2021)

The care and attention I received from the staff at the Katzen Eye Group was the best. They make you feel like you are their only patient and EVERYONE was so nice and caring about my cataract surgery from the start to every followup appointment. I received nothing but the best care. Love them!


StarStarStarStarStar Katzen Eye Group, Dr. Grodin's Group, is superi... —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

Katzen Eye Group, Dr. Grodin's Group, is superior in their organization, efficiency, and skill. Everyone communicates well and it is a well=oiled machine! I feel confident of my care there.


StarStarStarStarStar  —    (Patient since Fri Jun 24 00:00:00 MDT 2022)

Always Excellent Customer Service & Professional Doctors & Staff


StarNo StarNo StarNo StarNo Star Disrespectful cashier —    (Patient since Sat Jan 01 00:00:00 MST 1)

I received several texts and phone calls confirming my appointment. Once I checked in, I asked how long I would have to wait. The cashier went from nice to nasty immediately. She informed me that this is a real doctor and I would have to wait until whenever I was called. I felt unsafe because it was crowded in there and offered to reschedule. She told me I couldn't because I had already checked in. Although I felt disrespected, I waited 31 minutes before leaving. My time and pride are valuable. This was a $40 lesson for me.


StarStarStarStarStar the staff is always professionaL and pleasant .... —    (Patient since Thu May 05 00:00:00 MDT 2022)

the staff is always professionaL and pleasant .


StarStarStarStarStar One very satisfied patient — 

My experiences with Katzen has been phenomenal even down to my surgeries


StarStarStarStarStar Appointment was completed in a timely manner. E... — 

Appointment was completed in a timely manner. Everyone was professional and proficient.


StarStarStarStarStar  —    (Patient since Tue Mar 30 00:00:00 MDT 2021)

The service was gfeat fast and had an honest and processional visitation from the doctor as well as the xtaff


StarStarStarStarStar  —    (Patient since Tue Mar 23 00:00:00 MDT 2021)

The workers were very nice, and very professional. Also the doctor. I am very happy with everybody for their excellent service.


StarStarStarStarStar Feel very comfortable here. Top notch service a... —    (Patient since Mon May 17 00:00:00 MDT 2021)

Feel very comfortable here. Top notch service as well.


StarStarStarStarStar all staff helpful and attentive. No complaints.... —    (Patient since Tue Jun 21 00:00:00 MDT 2022)

all staff helpful and attentive. No complaints. I needed a wheelchair after my appointment and desk staff called to provide one.


StarStarStarStarStar I always feel like I am in good hands.  —    (Patient since Tue Mar 05 00:00:00 MST 2024)

I always feel like I am in good hands. The techs seem very competent and are nice too! Receptionist smiling too. Of course, Dr Gordin is super. Cannot say anything bad............except I can never look into the sun on leaving. :)


StarStarStarStarStar Very professional and friendly staff. Dr Patel... —    (Patient since Mon Sep 12 00:00:00 MDT 2022)

Very professional and friendly staff. Dr Patel took time to explain what was going to take place and answered my questions. Surgery Coordinator was very through.


StarStarStarStarStar Staff was very pleasant —    (Patient since Tue Oct 25 00:00:00 MDT 2022)

Staff was pleasant and patiently answered questions regarding my concerns.


StarStarStarStarStar Office visit at Mercy —    (Patient since Wed Jan 27 00:00:00 MST 2021)

Everyone was very friendly and answered all questions with a smile. It was a very good visit and I would recommend Dr. Booth and Katzen to anyone needing an excellent Doctor.


StarStarStarStarStar The staff was very polite and courteous —    (Patient since Fri Sep 02 00:00:00 MDT 2022)

The staff was very polite and courteous


StarStarStarStarStar Staff and doctors were very pleasant and helpfu... —    (Patient since Tue Oct 25 00:00:00 MDT 2022)

Staff and doctors were very pleasant and helpful. Patiently answered my questions and clarified anything I had concerns about.


StarNo StarNo StarNo StarNo Star My name is Teresa Wiley this e-mail is for Dr D... —    (Patient since Thu May 26 00:00:00 MDT 2022)

My name is Teresa Wiley this e-mail is for Dr Diane Golub on 12/2/2020 i had a scheduled appointment with her. During the appointment after she examined me she mentioned that the injections that i am currently receiving from Dr Harlan may be affecting my cataracts in someway? this is what i want to know are the injections affecting my cataracts? On Monday January 18,2021 i have appointment with a Dr.Patel at your Mercy Hospital location to take a further look at my cataracts. In addition while i was at the appointment Dr. Golub mentioned that she hat not seen me in a year this was not through no fault of my own on last July 3, 2019 i had a scheduled appointment with Dr. Golub and i wish someone had told me before i used my time and my money that she was not going to be in the office on July 3rd as i received confirmation of my appointment on that day but no one contacted me to tell me she would not be in the office. As i was about to leave i was told that i could see a Dr Novotny? i saw him and was sent on my way dont know if he put my seeing him in my record or not? from the way Dr Golub spoke the day of my visit on December 2nd he did not? my concern is i was not told last July 3rd that she was not coming in my time is just as valuable as Dr Golubs and when i called to get information as to how to contact Dr Golub recently the person who answered the phone stated well she is busy or sometimes she is not here so you just cant speak to her. That was not why i was calling for her to just stop what she was doing to come and talk to me i was calling because i wanted to know how to reach her i felt insulted a little courtesy on the phone goes along way. And letting me know when the doctor is not going to be in the office so i dont waste my time and money helps me a whole lot. Thank You


StarStarStarStarStar A very pleasant and human experience. —    (Patient since Fri Jun 10 00:00:00 MDT 2022)

Dr. Katz is great. He can communicate, which is key. The associates are good too, as are the front desk staff employees.


StarStarStarStarStar  —    (Patient since Fri Mar 11 00:00:00 MST 2022)

Service was professionally handled with staff taking time to assist and prepare patients for examinations.


StarStarStarStarStar I am very satisified with the services that ar... —    (Patient since Thu May 05 00:00:00 MDT 2022)

I am very satisified with the services that are provided for me from the KatZEN group and I am very glad that I came back to them for services


StarStarStarStarStar Great Eye Care! —    (Patient since Wed Dec 09 00:00:00 MST 2020)

I've been a customer since at least 2015. I have been treated by several Doctors and many Medical Assistants. I use the Katzen Offices on the 5th floor of Mercy Hospital. I give them a full 5***** Stars!


StarStarStarStarStar five stars!!!!!! staff and Dr. very friendly, ... —    (Patient since Mon Aug 08 00:00:00 MDT 2022)

five stars!!!!!! staff and Dr. very friendly, and will answer any and all questions if you have any. They all really make you feel at ease.


StarStarStarStarStar Dr. Patel was very courteous and explained the ... —    (Patient since Mon Jun 06 00:00:00 MDT 2022)

Dr. Patel was very courteous and explained the process that I would experience in a simple and detailed manner. The staff was also very courteous and professional.


StarStarStarStarStar You seem to be very interested in the way we fe... —    (Patient since Fri Oct 01 00:00:00 MDT 2021)

You seem to be very interested in the way we feel about our eyes.


StarStarStarStarStar Visit was quick, pleasant and efficient. Every... —    (Patient since Tue Aug 02 00:00:00 MDT 2022)

Visit was quick, pleasant and efficient. Everyone is friendly and helpful. Doctor took the time to explain procedures and progress.


StarStarStarStarStar Dr. Patel has been attentive, compassionate and... —    (Patient since Mon Oct 12 00:00:00 MDT 2020)

Dr. Patel has been attentive, compassionate and asking the right questions of me to get to the source of the problem. I have trusted him with one of the most precious parts of my body and he has been on target each time.


StarStarStarStarStar My doctor's visit — 

Everyone is so friendly and helpful. My doctor is amazing. He makes sure I understand everything and he makes good suggestions about my condition.


StarStarStarStarNo Star Great place for complete eyecare. —    (Patient since Mon May 17 00:00:00 MDT 2021)

Great place for complete eyecare.


StarStarStarStarStar I trust The Katzen Eye Group.. —    (Patient since Tue Jan 19 00:00:00 MST 2021)

I have trusted the health of my eyes to the Katzen Eye Group for about 20 years.


StarStarStarStarStar Very efficient and professional —    (Patient since Fri Dec 11 00:00:00 MST 2020)

Very efficient and professional


StarStarStarStarStar Keep up the Excellent Service I had an enjoy... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Keep up the Excellent Service I had an enjoyable visit The staff are very professional And friendly


StarStarStarStarStar Expert resource for my vision health care. —    (Patient since Wed Dec 09 00:00:00 MST 2020)

I have interacted with many office reps and numerous technicians plus several MDs. All have been professional and kind!


StarStarStarStarStar Katzen eye visit was a safe and pleasant exoeri... —    (Patient since Fri Mar 11 00:00:00 MST 2022)

Katzen eye visit was a safe and pleasant experience. Doctor and staff were efficient, helpful, thoughtful and pleasant to deal with.


StarStarStarStarNo Star Office is excellently staffed and run and provi... —    (Patient since Thu Mar 02 00:00:00 MST 2023)

Office is excellently staffed and run and provides great care, but they need to find a different contractor for their patient portal. I received no response (over a period of three months) after I requested an appointment on the portal.


StarStarStarStarNo Star Employees are polite and professional. —    (Patient since Fri Sep 09 00:00:00 MDT 2022)

Employees are polite and professional.


StarStarStarStarStar I really appreciate being seen within 2 hours o... —    (Patient since Mon Oct 12 00:00:00 MDT 2020)

I really appreciate being seen within 2 hours of calling everyone was very helpful


StarStarStarStarStar Been very pleased with Dr Williams care —    (Patient since Sat Jan 01 00:00:00 MST 1)

Been very pleased with Dr Williams care


StarStarStarStarStar Staff was pleasant and helpful when answering q... —    (Patient since Tue Oct 25 00:00:00 MDT 2022)

Staff was pleasant and helpful when answering questions I had concerns about.


StarStarStarStarStar Courteous, efficient and convinient.  —    (Patient since Fri Jun 17 00:00:00 MDT 2022)

Courteous, efficient and convenient.


StarStarStarStarStar The Doctor gave me very important information a... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The Doctor gave me very important information as he discovered some very important issues with my Vision as he attempted to fix one problem until the next visit


StarStarStarStarStar You were very good, answer all of my questions.... —    (Patient since Mon Sep 21 00:00:00 MDT 2020)

You were very good, answer all of my questions.


StarStarStarStarStar Dr Katz is amazing! —    (Patient since Fri Dec 11 00:00:00 MST 2020)

Dr Katz is a wonderful Dr and Surgeon. He takes the time to explain situations in a way that a lay person can understand. He calls me back promptly and takes the time to answer all my questions. He is patient and is a gifted surgeon, I recently had surgery for a congenital cataract which went very well, and I have full confidence in him.


StarStarStarStarStar Good doctor and se —    (Patient since Mon Jul 11 00:00:00 MDT 2022)

Good doctor and service


StarStarStarStarStar retina exam —    (Patient since Sat Jan 01 00:00:00 MST 1)

good analysis and understanding of my case


StarStarStarStarStar Ok —    (Patient since Thu Apr 14 00:00:00 MDT 2022)

The person at the front desk was ok could have been better. Did not make me feel welcome. Did not to me wanting to answer my question because of that I was not happy.


StarStarStarStarStar Dr Grodin and the staff at Katzen are great, th... —    (Patient since Tue Mar 05 00:00:00 MST 2024)

Dr Grodin and the staff at Katzen are great, the treat their patients special.


StarStarStarStarStar I appreciated the service and information I rex... —    (Patient since Mon Nov 09 00:00:00 MST 2020)

I appreciated the service and information I received


StarStarStarStarStar I am grateful for the service I receive at Katz... —    (Patient since Thu May 19 00:00:00 MDT 2022)

I am grateful for the service I receive at Katzen Eyegroup. I always recommend your services to those who need eye care.


StarStarStarStarStar Always clean and staff are always pleasant.  —    (Patient since Fri May 27 00:00:00 MDT 2022)

Always clean and staff are always pleasant.


StarStarStarStarStar  —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

The staff is friendly and helpful. Dr. Gordon is very knowledgeable I have lots of confidence in him.


StarStarStarStarStar Dr.. M Kemp —    (Patient since Sat Jan 01 00:00:00 MST 1)

Good doctors! I have been there twicw but looking forward to experiencing yheir work!! My doctor was very explicit and knowledgeable with the information he provided about his diagnosis!


StarStarStarStarStar Appointment was handled in a professional and s... —    (Patient since Fri Mar 11 00:00:00 MST 2022)

Appointment was handled in a professional and safe manner. Doctors and technicians were timely and professional in their service.


StarStarStarStarStar Professional and efficient —    (Patient since Thu Sep 29 00:00:00 MDT 2022)

Professional and efficient


StarStarStarStarStar Always organized, skillful, efficient and frien... —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

Always organized, skillful, efficient and friendly, I have utmost confidence in my eye care with the Katzen Eye Group allied with Dr. Grodin.


StarStarStarStarStar Katzen Eye Group was recommended to me —    (Patient since Tue Jan 19 00:00:00 MST 2021)

Katzen Eye Group was recommended to me by my Primary Care Physician close to 20 years ago. I have been a patient of the Katzen Group's ever since.


StarStarStarStarStar  —    (Patient since Thu May 26 00:00:00 MDT 2022)

Dr. Harlan is the BEST very nice,kind and very professional


StarStarStarStarStar  —    (Patient since Thu Jul 14 00:00:00 MDT 2022)

I'm very pleased with the services I receive at Katzen Eye Group. 😊👍🏾


StarStarStarStarStar Happy Patient —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Your office staff was friendly & professional. Provision for covid distance was easy to find with seats apart & labeled. Dr. Katz kept the exam short & left time for my questions. It was an encouraging visit & I feel empowered to deal with my eye condition.


StarStarStarStarStar  —    (Patient since Thu Sep 28 00:00:00 MDT 2023)

Staff was very good at getting me a needed same day appointment. Staff was friendly and professional. Dr. Harlan was extremely thorough and explained everything he was doing and explained what was going on with my eye.


StarStarStarStarStar Even with COVID-19 going on I still get good he... —    (Patient since Thu May 12 00:00:00 MDT 2022)

Even with COVID-19 going on I still get good health care ❤ here. Thanks to Dr Harlan, Ben, Angel, Collin, and the receptionist that greeted me when I walked through the door and her name escapes me but the 5th flr Katzen Eye Group at Mercy Hospital in Baltimore is Top Notch, #1 to me!


StarStarNo StarNo StarNo Star Need training for greeting staff member at fron... —    (Patient since Mon Jun 08 00:00:00 MDT 2020)

Need training for greeting staff member at front desk.


StarStarStarStarStar I need The Katzen Eye Group. —    (Patient since Tue Jan 19 00:00:00 MST 2021)

I am dependent on the Katzen Eye Group for my eye medical care. I cannot do without it.


StarStarStarStarStar I very much appreciate and commend the personal... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I very much appreciate and commend the personal service when I am actually at one of the offices, all of the staff and Dr. J. Katz are wonderful and make you feel that they care. I also feel that Dr. Katz and his staff are very competent and I trust them with my eye care. My only concern is that is very difficult to navigate their phone system, in that I rarely get in touch with a "live person" when I call in (need to leave a message; and when you are busy it is frustrating to have to wait for a callback, and often times receive the callback when you are not available, etc...). Dr. Katz did acknowledge this short-coming and personally told me that he is attempting to remedy this situation.


StarStarStarStarStar Was taken care of as entering the office, recep... —    (Patient since Thu Jun 23 00:00:00 MDT 2022)

Was taken care of as entering the office, receptionest was very friendly and courtes.


StarStarStarStarStar Welcomed at front desk. Technicians polite, pr... —    (Patient since Tue Mar 05 00:00:00 MST 2024)

Welcomed at front desk. Technicians polite, professional and friendly. Doctor totally seems confident in ability to solve the problem and did


StarStarStarStarStar Reliable and trustworthy! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Reliable and trustworthy!


StarStarStarStarStar The staff that did the various tests on my eyes... —    (Patient since Tue Mar 05 00:00:00 MST 2024)

The staff that did the various tests on my eyes were caring, explained everything succinctly and the doctor was able to figure out the problem easily with the help of the tests................so I am a happy camper. And my problem will be addressed in a few weeks with Laser surgery. Yeah!!


StarStarStarStarStar Katzen .Eye Group Does What Is Expected —    (Patient since Tue Jan 19 00:00:00 MST 2021)

The treatment I receive from the medical personnel at Katzen Eye Group-Mercy has always lived up to my expectations. I have no higher praise than that.


StarStarStarStarStar Competent and courteous ser —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Competent and courteous service


StarStarStarStarStar I was very pleased with the service I received ... —    (Patient since Thu Feb 13 00:00:00 MST 2020)

I was very pleased with the service I received from every member working there.


StarStarStarStarStar The staff are all very friendly and kind. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff are all very friendly and kind.


StarStarStarStarStar Staff, techs and Doctor Harlan are always extre... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Staff, techs and Doctor Harlan are always extremely friendly, courteous and professional.


StarStarStarStarStar Service was prompt, courteous, comprehensive, a... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Service was prompt, courteous, comprehensive, and professional


StarStarStarStarStar Great service was polite quick professional and... —    (Patient since Mon Nov 21 00:00:00 MST 2022)

Great service was polite quick professional and good attitude.


StarNo StarNo StarNo StarNo Star The last three appointments required waiting ov... —    (Patient since Mon Jul 01 00:00:00 MDT 2019)

The last three appointments required waiting over 60 minutes past time to be seen. I have been going to Katzen since 2008 and will not be returning. My time is important and Katzen does not appear to value this by the way they make patients wait beyond reasonable delays.


StarStarStarStarStar Katzen Eye Group offers Professional and Courte... —    (Patient since Fri Feb 22 00:00:00 MST 2019)

Katzen Eye Group offers Professional and Courteous service.


StarStarStarStarStar Great service and care from all staff! —    (Patient since Fri Sep 13 00:00:00 MDT 2024)

Great service and care from all staff!


StarStarStarStarStar The staff were very personal . They also were p... —    (Patient since Tue Nov 06 00:00:00 MST 2018)

The staff were very personal . They also were proficien professional


StarStarStarStarStar Everyone was very courteous. And, took the time... —    (Patient since Thu May 13 00:00:00 MDT 2021)

Everyone was very courteous. And, took the time to make sure that I was taken care of in a timely manner.


StarStarStarStarStar Outstanding Service Always!!!  —    (Patient since Tue Sep 20 00:00:00 MDT 2022)

Outstanding Service Always!!! Dr. Martin Novey is always & has been for years wonderful!!!


StarStarStarStarStar The office was a smooth efficient operation tha... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

The office was a smooth efficient operation that met all my needs with one stop except to pick up my new glasses when ready.


StarStarStarStarStar  —    (Patient since Tue Aug 30 00:00:00 MDT 2022)

The doctor recommended some laser treatments, and I was pleased that he gave them to me immediately.


StarStarStarNo StarNo Star I finally go to to NexGen after 2 hrs of attemp... —    (Patient since Thu Nov 29 00:00:00 MST 2018)

I finally go to to NexGen after 2 hrs of attempts. Chat or Help line might be added if Katzen has any respect for your patients.


StarStarStarStarNo Star The NextGen portal allowed me to log in once. F... —    (Patient since Thu Nov 29 00:00:00 MST 2018)

The NextGen portal allowed me to log in once. From that point attempts were long convoluted attempts, lockouts, failure to accept known answers, 20 minute lockouts that never release MOST importantly. NO Help Chat, NO Help phone number. And Katzan is closed when I need HELP


StarStarStarStarStar Great Service  —    (Patient since Fri Dec 20 00:00:00 MST 2019)

Service was orderly and professional.


StarStarStarStarStar a very efficient professional practice —    (Patient since Tue Jun 21 00:00:00 MDT 2022)

a very efficient professional practice


StarStarStarStarStar Everyone was very helpful and courteous  —    (Patient since Mon Dec 16 00:00:00 MST 2019)

Everyone was very helpful and courteous


StarStarStarStarStar Quick, Efficient Medical Care —    (Patient since Tue Jan 19 00:00:00 MST 2021)

I was given speedy attention by the entire staff. No long waits, no unclear instructions.


StarStarStarStarNo Star Great, Professional Staff! —    (Patient since Tue Dec 17 00:00:00 MST 2019)

A long wait even though I showed up on time, but everyone (Dr, Assistant, Front Desk) was very nice and professional. In particular, the Doctor did a good job explaining the particulars of my vision.


StarStarStarStarStar The 5th floor Katzen office is fine, nice peopl... —    (Patient since Fri Jun 10 00:00:00 MDT 2022)

The 5th floor Katzen office is fine, nice people and not a crowded waiting room like upstairs.


StarStarStarStarStar Tried recently to use online website with no jo... —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Tried recently to use online website with no joy. I could not get into my account.


StarStarStarStarNo Star There are HIPPA laws. I was very disappointed ... —    (Patient since Mon Dec 03 00:00:00 MST 2018)

There are HIPPA laws. I was very disappointed that while I was waiting to see the doctor, I could hear both conversations in the rooms on each side of my room. This needs to be corrected. I am not sure if I will return next year.


StarStarStarStarStar Every one was friendly and professional. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Every one was friendly and professional.


StarStarStarStarStar Great prompt care! I have been a patient of an... —    (Patient since Wed Dec 09 00:00:00 MST 2020)

Great prompt care! I have been a patient of and on for almost 5 years.


StarStarStarStarStar Doctor Eric Williams is extremely competent, kn... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Doctor Eric Williams is extremely competent, knowledgeable, patient, and thorough. The staff is efficient, and helpful.


StarStarStarStarStar Friendly. Kind, outgoing! —    (Patient since Mon Dec 09 00:00:00 MST 2019)

Friendly. Kind, outgoing!


StarStarStarStarStar  —    (Patient since Fri Dec 30 00:00:00 MST 2022)

I had 2 visits-one on friday and one today-tuesday- i waited 20 mins for my appt and today i waited 1 hour. i had to wait on friday for 1 hour just to get some photos of my eye and over a half hour today for the dr to come in the exam room. i also had to pay 40.00 copay on both visits and that should be a follow up- i also have another appt on friday and they said i have to pay another 40.00 copay-this is not fair to have to pay 3 copays for the same problem on follow up visits.


StarStarStarStarStar Taken at appointment time, everyone very please... —    (Patient since Thu Jun 23 00:00:00 MDT 2022)

Taken at appointment time, everyone very pleasent and helpful


StarStarStarStarStar john liparini —    (Patient since Wed Dec 04 00:00:00 MST 2019)

I had cataract replacement in both eyes and the result has been excellent. Everyone in the practice made me feel comfortable.


StarStarStarStarStar Employees are always pleasant. —    (Patient since Fri May 27 00:00:00 MDT 2022)

Employees are always pleasant.


StarStarStarStarStar Satisfied with overall treatment. The staff is ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Satisfied with overall treatment. The staff is very friendly and seem to be caring. It is also a clean environment. Dr. Patel is very efficient, and I trust I’m receiving the proper care, and he seems to be caring as well.


StarStarStarNo StarNo Star Friendly staff and good eye exam experience. Di... —    (Patient since Tue Nov 26 00:00:00 MST 2019)

Friendly staff and good eye exam experience. Disorganized waiting room experience, I was forgotten about and waited an hour until I contacted staff. Another patient was called twice for their appointment, lots of errors by the waiting room staff.


StarNo StarNo StarNo StarNo Star I use this service because it is the only local... —    (Patient since Mon Nov 25 00:00:00 MST 2019)

I use this service because it is the only local option available through my insurance. For my annual eye exams I get the impression that no one actually cares about me; the goal is to complete a exam checklist and get md out the door. The lack of caring for customers is the office vibe that starts from reception's bellowing out names instead of walking to the waiting area to greet patients as people.


StarStarStarStarNo Star The staff is very friendly and helpful.  —    (Patient since Wed Jun 01 00:00:00 MDT 2022)

The staff is very friendly and helpful.


StarStarStarStarStar I was immediately notice The atmosphere was pl... —    (Patient since Mon Nov 04 00:00:00 MST 2019)

I was immediately notice The atmosphere was pleasant and professional The Doctor and the assistant was attentive to my concerns


StarStarStarStarStar Naive FOUR EYES —    (Patient since Thu Nov 14 00:00:00 MST 2019)

Staff was courteous and helpful! The doctor was concerning and made me knowledgeable of my condition! I look forward to the next visit!


StarStarStarStarStar You care... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I enjoyed the service and I "SEE" that you care for my eyes.


StarStarStarStarStar Knowledge, efficiency, care  —    (Patient since Wed Jul 17 00:00:00 MDT 2019)

This is a group of highly professional and caring people who guide the patient from beginning to end during a surgery course. Questions and concerns are addressed promptly. Before and after care is explained clearly. In my case the outcome of the surgery was better than I expected.


StarStarStarStarStar Katzen Eye Group-Mercy goes above and beyond in... —    (Patient since Tue Oct 29 00:00:00 MDT 2019)

Katzen Eye Group-Mercy goes above and beyond in giving their patients excellent eye care. On a personal note, Katzen has helped my vision to the point that I only need glasses for reading very small print which, by-the-way comes with age.


StarStarStarStarStar The Katzen Group took me at the last minute whe... —    (Patient since Mon Oct 28 00:00:00 MDT 2019)

The Katzen Group took me at the last minute when I called about what I thought might be a serious eye problem. They extended the time that they usually take patients and still everybody was so kind and caring. Dr Bernfeld took plenty of time to explain my problem and how it needed to be treated.


StarStarStarStarStar All of the staff is very personable and courteo... —    (Patient since Mon Oct 28 00:00:00 MDT 2019)

All of the staff is very personable and courteous. They explain everything that they are doing to make the visit less stressful.


StarStarStarNo StarNo Star Scheduled appointments are almost always late. ... —    (Patient since Thu May 19 00:00:00 MDT 2022)

Scheduled appointments are almost always late. I try to schedule early morning appointments and a 9AM appointment should not get started at 9:25am. I have already been waiting for 40 minutes by that point in time.


StarStarStarStarStar  —    (Patient since Fri May 31 00:00:00 MDT 2024)

The staff were polite, I feel comfortable going there for my appointments


StarStarStarStarStar .. —    (Patient since Wed Oct 23 00:00:00 MDT 2019)

Convenient location, lots of parking, knowledgeable and friendly staff, on-line access for reminders, questions and changes. Easy access to your doctor in person, by phone or on-line.


StarStarNo StarNo StarNo Star Long wait times —    (Patient since Wed Aug 03 00:00:00 MDT 2022)

I wait 20-30 minutes beyond the scheduled appointment time every time I visit.


StarStarStarStarStar Staff was friendly. Waited 1/2 hour to get an ... —    (Patient since Thu Sep 29 00:00:00 MDT 2022)

Staff was friendly. Waited 1/2 hour to get an eye scan which I thought was too long to wait.


StarStarStarStarStar Made same day appointment to have my eyes exami... —    (Patient since Thu Sep 29 00:00:00 MDT 2022)

Made same day appointment to have my eyes examined because I had shingles. Staff was efficient and friendly. I felt like I got an excellent evaluation. Thank you.


StarStarStarStarStar the Katzen staff are the best.they always have... —    (Patient since Sat Jan 01 00:00:00 MST 1)

the Katzen staff are the best. they always have a nice "hello", even if I'm not there to see them in particular. my last visit, not only i leave with better vision, i felt better about myself.


StarStarStarStarNo Star Closest eye doctors to my home. —    (Patient since Tue Jan 19 00:00:00 MST 2021)

Closest eye doctors to my home.


StarStarStarStarStar I was concerned that my near-sightedness was g... —    (Patient since Wed Oct 09 00:00:00 MDT 2019)

I was concerned that my near-sightedness was getting worse. I was able to schedule my appointment in a timely fashion. Doctor took his time and did all necessary test. I was relieved that my vision was not getting worse. Staff are friendly and professional.


StarStarStarStarStar Very good service and great environment. —    (Patient since Fri Feb 11 00:00:00 MST 2022)

Very good service and great environment.


StarStarStarStarStar The staff and Dr Patel are great very helpful, ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff and Dr Patel are great very helpful, answer your questions, and very friendly. Very clean environment.


StarStarStarStarStar There is a short wait time, office staff is ver... —    (Patient since Mon Apr 01 00:00:00 MDT 2019)

There is a short wait time, office staff is very friendly and Dr. Williams keeps me well informed


StarStarStarStarStar everyone was very friendly and helpful. General... — 

everyone was very friendly and helpful. Generally I go to Towson office but I had surgery the day before and Dr. Katzen wanted to see me next day. He was at Mercy office that day so I went there for the first time.


StarStarStarStarNo Star Good  —    (Patient since Tue Oct 01 00:00:00 MDT 2019)

Everything was good at the eye 👁 appointment for me Joseph Hallsr on Oct 1 2019


StarStarStarStarStar Very clean and nice environment. Very friendly... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very clean and nice environment. Very friendly and helpful staff. Dr. Patel is great he keeps checking with you to make sure you’re ok. Performed laser procedure on my eye and it went very well. Overall it’s a great place and I would recommend them to everyone.


StarStarStarNo StarNo Star Some staff members were rude —    (Patient since Wed Sep 25 00:00:00 MDT 2019)

Some staff members were rude


StarStarStarStarNo Star Doctor is tremendous. Staff is Mercy is tremend... —    (Patient since Mon Sep 16 00:00:00 MDT 2019)

Doctor is tremendous. Staff is Mercy is tremendous. Front of the house staff at Lutherville (scheduling and optical) is not great. Mishandled order of trial contacts and also scheduling of follow-up.


StarStarStarStarStar Very professional and courteous organization. —    (Patient since Tue Oct 25 00:00:00 MDT 2022)

Very professional and courteous organization.


StarStarStarStarStar Very efficient, helpful, and friendly. I feel I... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very efficient, helpful, and friendly. I feel I’m in good hands. Also very neat and clean.


StarStarStarStarNo Star Appointment time scheduled for 0750, but office... —    (Patient since Mon Sep 16 00:00:00 MDT 2019)

Appointment time scheduled for 0750, but office did not open until 0800. Desk staff left people standing in hallway and didn't unlock door so we could sit in waiting room until knocking on window and asking. Was told office didn't open until 0800, and I asked why I had a 0750 appointment. Sat in waiting room for about 15 mins. before called.


StarStarStarStarStar Really easy to navigate and Very user friendly!... —    (Patient since Fri Sep 13 00:00:00 MDT 2024)

Really easy to navigate and Very user friendly! Appreciate the online communication that allows me to connect with the services and staff. Again thanks!


StarStarStarStarStar I WAS TOLD WHAT MY PROBLEM WAS....THEY MADE IT ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I WAS TOLD WHAT MY PROBLEM WAS....THEY MADE IT SO I COULD PICK-MY EYE DROPS TIMELY. AT WALGREEN. AND GOT ANOTHER APPOINTMENT FOR 2-WEEK.


StarStarStarNo StarNo Star They don't leave a time and date when they text... —    (Patient since Sat Jan 01 00:00:00 MST 1)

They don't leave a time and date when they text me. They call my daughter phone not mine.


StarStarStarStarStar Service at The Katzen Eye Group is always excel... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Service at The Katzen Eye Group is always excellent (prompt, courteous, thorough, and comprehensive!


StarStarStarStarNo Star I have recommended you to my family and friends... —    (Patient since Thu May 19 00:00:00 MDT 2022)

I have recommended you to my family and friends in the past. I have no new contacts at the moment but if the opportunity presents lt’s self I will recommend you.


StarStarStarStarStar Extremely patient and kind staff -everyone!  —    (Patient since Thu Oct 13 00:00:00 MDT 2022)

Extremely patient and kind staff -everyone!


StarStarStarStarStar Love  —    (Patient since Thu May 26 00:00:00 MDT 2022)

Love Dr. Harlan and the staff is awesome


StarStarStarStarStar Thumbs up, nothing much to say. —    (Patient since Mon Aug 26 00:00:00 MDT 2019)

Thumbs up, nothing much to say.


StarStarStarStarStar ease in making appointment  —    (Patient since Mon Aug 26 00:00:00 MDT 2019)

ease in making appointment efficient operations


StarStarStarStarStar I have been a patient for several years. The do... —    (Patient since Wed Jan 27 00:00:00 MST 2021)

I have been a patient for several years. The doctors and staff always explain what they are doing and why. I feel like my eye health are in good hands.


StarStarStarStarStar . —    (Patient since Thu Aug 22 00:00:00 MDT 2019)

Dr. Eric Williams is terrific; honest, efficient. The new procedure for not having to wait in a separate room for dilation appears to speed things along.


StarStarStarStarStar The service was professional, they paid attenti... —    (Patient since Thu Jan 06 00:00:00 MST 2022)

The service was professional, they paid attention to the details and they were fast.


StarStarStarStarStar The staff is wonderful, very pleasant ladies. ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff is wonderful, very pleasant ladies. Office very clean. Dr. Patel is very thorough in his examination. Love this office


StarStarStarStarNo Star I Have Seen Katzen Doctors For Nearly 20 Years. —    (Patient since Tue Jan 19 00:00:00 MST 2021)

I have no basis to make a judgment on Katzen's quality of service since their doctors are the only ones I have seen in the past 20 years or so.


StarStarStarStarStar I have been a patient since 2013 and could not ... —    (Patient since Wed Aug 14 00:00:00 MDT 2019)

I have been a patient since 2013 and could not have been happier with the service. I come once a year for an annual check up. The only complaint is that I always have to wait at least half hour to be seen.


StarStarStarStarStar I always appreciate the level of service that I... —    (Patient since Tue Dec 04 00:00:00 MST 2018)

I always appreciate the level of service that I receive from Dr. Novey, and staff at Katzen Eye Group. They are always very pleasant.


StarStarStarStarStar Excellent Service... Always! Thank you, Katzen! —    (Patient since Thu Aug 04 00:00:00 MDT 2022)

I recently visited Katzen Eye Group for a routine eye exam. I was seen by Dr. Diane Golub. She is a breath of fresh air. Doctors, in general, can be distant, which I believe creates barriers to positive patient outcomes. Dr. Golub is personable, funny, to the point and smart. I had questions and she had answers. The technicians were awesome, too. All were super friendly. Thank you! (The waiting room is very depressing. It needs a makeover. Bright and cheerful would be nice.)


StarStarStarStarStar It was a very pleasant experience. —    (Patient since Tue Aug 13 00:00:00 MDT 2019)

It was a very pleasant experience.


StarStarStarStarStar Always a pleasant experience from start to fini... —    (Patient since Fri Aug 09 00:00:00 MDT 2019)

Always a pleasant experience from start to finish.


StarStarStarNo StarNo Star I left a little confuse about the findings. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I left a little confuse about the findings.


StarStarStarStarStar EXCELLENT CUSTOMER SERVICE!!! —    (Patient since Mon Aug 05 00:00:00 MDT 2019)

EXCELLENT CUSTOMER SERVICE!!!


StarStarStarStarStar Very Professional & kind.  —    (Patient since Fri Aug 02 00:00:00 MDT 2019)

Very Professional & kind.


StarStarStarStarStar  —    (Patient since Thu Aug 01 00:00:00 MDT 2019)

I love katzen and Eye group the workers are very good


StarStarStarStarStar The care that I received was excellent through... —    (Patient since Thu May 19 00:00:00 MDT 2022)

The care that I received was excellent throughout. I am NOT pleased with the aftercare. I experienced floaters in my left eye which had been treated. I tried to get some advice on the phone at Mercy but no one answered. I tried to registere on the patient portal but this service didn't work


StarStarStarStarStar The staff is very helpful and friendly  —    (Patient since Tue Jul 30 00:00:00 MDT 2019)

The staff is very helpful and friendly


StarStarStarStarStar All personal are very polite and helpful. —    (Patient since Thu Jan 05 00:00:00 MST 2023)

All personal are very polite and helpful.


StarStarStarStarStar Nneka Nwokeafor  —    (Patient since Wed Jul 24 00:00:00 MDT 2019)

Reception staff were very friendly as was Dr. Savadnik. Was in and out in under an hour.


StarStarStarStarNo Star Recommending Katzen.. —    (Patient since Tue Jan 19 00:00:00 MST 2021)

If I knew someone who had eye problems I would commend Katzen to them for the simply know of no other eye specialists in Baltimore.


StarNo StarNo StarNo StarNo Star The Doctor's are very helpful but the front des... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

The Doctor's are very helpful but the front desk ladies need work on there people's skills.


StarStarStarStarStar Dr Eric Williams is a great doctor with excelle... —    (Patient since Fri Apr 29 00:00:00 MDT 2022)

Dr Eric Williams is a great doctor with excellent bed side manners.


StarStarStarStarStar Katzen Eye Group at Mercy are professional and ... —    (Patient since Mon Jun 10 00:00:00 MDT 2019)

Katzen Eye Group at Mercy are professional and are knowledgeable in their work.


StarStarStarStarStar I check very likely because of my overall exper... —    (Patient since Wed Jul 17 00:00:00 MDT 2019)

I check very likely because of my overall experience with Katzen. However on my visit to the Mercy office. The staff at checkin desk are not friendly/welcoming.


StarStarNo StarNo StarNo Star I had a 2:30 appointment. I expected to wait a... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I had a 2:30 appointment. I expected to wait about 30 minutes, which seems average with doctor appointments. However, to wait close to or over 60 minutes to be called for the first step of the appointment is really bad. My entire appointment was about 2 hours from beginning to end. Either they need more staff at the office, or maybe suggest the Townson office if you get served faster at that location. I have a respiratory problem and I became a little uncomfortable during my long wait. The staff is very professional, but the long waits override their professionalism.


StarStarStarStarNo Star No need to leave a review  —    (Patient since Thu Mar 03 00:00:00 MST 2022)

No need to leave a review


StarStarStarNo StarNo Star Al lot of drops were put in my eyes and I had t... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Al lot of drops were put in my eyes and I had trouble going out in the sun for 2 days.


StarStarStarStarNo Star Office was a bit busy, but it is to be expected... —    (Patient since Mon Jul 01 00:00:00 MDT 2019)

Office was a bit busy, but it is to be expected - the location IS inside a hospital. Everyone was very polite and I got in and out faster than I had expected.


StarStarStarStarStar Service was very good and prompt —    (Patient since Fri Dec 30 00:00:00 MST 2022)

Service was very good and prompt


StarStarStarStarStar Awesome crew... —    (Patient since Wed Apr 10 00:00:00 MDT 2024)

Staff is profession and friendly. Providers are excellence, I feel very comfortable with their


StarStarStarStarStar Katezen Eye Group was very professional.  —    (Patient since Mon Jun 24 00:00:00 MDT 2019)

Katezen Eye Group was very professional.


StarStarStarStarStar Very happy with this office and all the staff  —    (Patient since Mon Jul 03 00:00:00 MDT 2023)

Very happy with this office and all the staff


StarStarStarStarNo Star Long Time Patient of Katzen Eye Group —    (Patient since Tue Jan 19 00:00:00 MST 2021)

I have been a patient of The Katzen Eye Group for many years. When it was discovered that I suffered from macular degeneration during a routine exam while I was being prepared for cataract removal by a Katzen Eye Group physician there was no question but that Katzen doctors would look after me.. Despite the fact that I was not told in advance by my doctor what I could expect in the degree of pain and eye blurriness I would suffer following treatment for the macular degeneration in my left eye, I still want to have confidence in the Katzen physicians and to use them in the foreseeable future. I am sometimes frustrated and troubled by the brevity of of time available with a doctor as they rush to complete exams and then move on to the next patient in a very full schedule.


StarStarStarStarNo Star Everyone was nice that you got in there and out... —    (Patient since Tue Feb 26 00:00:00 MST 2019)

Everyone was nice that you got in there and out in a timely manner everything was explained to me about my eyes


StarStarStarStarNo Star Good work and a friendly atmosphere  —    (Patient since Mon Dec 17 00:00:00 MST 2018)

Good work and a friendly atmosphere


StarStarStarStarNo Star Thank you for your service  —    (Patient since Thu Jun 13 00:00:00 MDT 2019)

Thank you for your service


StarStarNo StarNo StarNo Star There are serious communication issues with you... —    (Patient since Fri Mar 01 00:00:00 MST 2019)

There are serious communication issues with your offices - I was not told at my annual check up that I would need to come back for a contact fitting. I ordered contacts at least twice in three months (because every time I ordered, my request was ignored and fewer contacts were ordered than I requested). I was unable to reach the contact department after multiple attempts and left multiple voicemails, and then I was transferred to the appointments department when I finally did reach the contact department. The appointments department then told me I needed to come in for a contact fitting, which I had not been told previously, and so I had to take time out of my schedule to come back. The check-in desk kept trying to bill me for a second annual checkup and I had to reiterate I was only there for a contact fitting. No one seemed to understand what that was or why I was there. I was given tests I had already done at my checkup, told to put in contacts, take them out, and put in others that were identical to what I already had in. Told I may or may not have to come back again to see if the contacts fit properly even though they were the same brand and only a slight alteration to the prescription. I have had contacts for 20 years - if I have a problem, I have no issue or compunction in calling to address that problem, I don't need to repeatedly take off of work to come to your office and tell you "I have no issue". I then placed an order for contacts after my appointment which took entirely too long (over 30 minutes) to simply click a few boxes and ask how many I wanted, but I didn't want to leave without ordering contacts since it took me several days the previous time to get a hold of the department to place orders which were not fulfilled properly. Additionally, several people had their cell phones on full volume in the waiting room, and nothing was done except by other patients to ask them to turn them down. I'm considering changing providers.


StarStarStarStarStar Sticking with Katzen —    (Patient since Mon Jun 10 00:00:00 MDT 2019)

Have been a client of Katzen for over 10 years. Katzen is always professional, courteous and thorough with making a diagnosis and decisions.


StarStarStarStarStar Everyone is very professional and helpful. —    (Patient since Thu Jun 06 00:00:00 MDT 2019)

Everyone is very professional and helpful.


StarStarStarStarStar Very satisfied customer  —    (Patient since Fri Jun 07 00:00:00 MDT 2019)

Very professional staff and doctors, customer service is excellent


StarStarStarStarStar Quality Care and Service  —    (Patient since Tue Jun 04 00:00:00 MDT 2019)

The Katzen Eye Group continues to provide quality care and service whenever I have an appointment.


StarStarStarStarStar  —    (Patient since Tue Mar 17 00:00:00 MDT 2020)

The individuals working there are very professional and the services Dr. Gordon has provided seem to help my problem


StarStarStarStarStar The staff is very helpful & Dr. Williams is eff... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff is very helpful & Dr. Williams is efficient, kind, patient, and knowledgeable. He reviews test results, and ongoing conditions very clearly. He shares information in a positive fashion as he explains prognoses and expectations. My only suggestion is that wait time between tests and actual doctor evaluations be shortened.


StarStarStarStarStar very easy to navigate and also user friendly —    (Patient since Fri Sep 13 00:00:00 MDT 2024)

very easy to navigate and also user friendly


StarStarStarStarNo Star Waited forty-five minutes to place my order for... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Waited forty-five minutes to place my order for eyeglasses.


StarStarStarStarStar  —    (Patient since Tue Nov 29 00:00:00 MST 2022)

Katz Eye Group is staffed with very friendly and efficient professionals. The doctors are very attentive, caring and highly skilled.They are very vested in you being healed and healthy.


StarStarStarStarStar I can not express my thankfulness to you. When... —    (Patient since Tue May 28 00:00:00 MDT 2019)

I can not express my thankfulness to you. When I am having a bleed, I need help immediately. You were there for me!


StarNo StarNo StarNo StarNo Star Terrible service. I often wait more than 30 min... —    (Patient since Tue Feb 26 00:00:00 MST 2019)

Terrible service. I often wait more than 30 minutes after my appointment time to be seen. This appointment, 15 minutes after my appointment time with the doctor, I was told I needed to see the optical department first (because this was a prescription recheck) and then waited another 10 minutes for that department. I finally got called back for my appointment with the doctor an hour after the scheduled time. You require customers to respect appointments and give 24 hours notice or be charged, but you don't respect customer's time.


StarStarStarStarStar Good experience very professional I was very co... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Good experience very professional I was very comfortable.


StarStarStarStarStar The Katzen Eye Group Doctor Casey is excellent ... —    (Patient since Thu May 23 00:00:00 MDT 2019)

The Katzen Eye Group Doctor Casey is excellent ! She is knowledgeable, profesional and her diagnosis was spot on. Thank you Doctor Casey for taking care of my eyes.


StarStarStarStarStar Great service clean office staff is very friend... —    (Patient since Thu May 16 00:00:00 MDT 2019)

Great service clean office staff is very friendly


StarStarStarStarStar eye appointment  —    (Patient since Tue May 14 00:00:00 MDT 2019)

Very good customer service. I did not have to wait a long time to be seen.


StarStarStarStarStar I’ve been a pt for 20 years. I love Dr Novey.  —    (Patient since Mon Dec 06 00:00:00 MST 2021)

I’ve been a pt for 20 years. I love Dr Novey.


StarStarStarStarStar I give you a 5 star rating. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I give you a 5 star rating.


StarStarStarStarNo Star A good option —    (Patient since Fri Jun 10 00:00:00 MDT 2022)

Compared to the Katzen office on the 9th floor, this is a big improvement. Dr. Patel is pleasant and calm, and service is fast.


StarStarStarStarStar Dr. Patel is fantastic. He listens to patient's... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Patel is fantastic. He listens to patient's concerns and explains his approach for a patient's progress.


StarStarStarStarNo Star Generally on time but on our previous visit del... —    (Patient since Mon Jan 07 00:00:00 MST 2019)

Generally on time but on our previous visit delayed over and hour and half - we had come early in hopes of getting to another Dr Appointment and did not make it and had to cancel after waiting long time. In house eye glass RX service very expensive


StarStarStarStarStar GREAT Staff —    (Patient since Thu May 12 00:00:00 MDT 2022)

Of all the medical facilities (that I can recall) that I’ve ever been to for appointments, Katzen Eye Group @ Mercy Hospital has, by far, the most welcoming and professional staff. What makes it stand out is that each and everyone on the team “aced” their service. From the front desk staff who signed me in- to the nurse who took my eye pressure and the Dr. -to the person who measured me for frames, they were ALL patient and gave too-notch service. Funny ... but at one point in time I actually wondered if there were invisible cameras:) I was truly very pleased by their attention to costumer service. More importantly, I was in and out in a very timely manner and left the facility very satisfied knowing that all my needs were met. Had I not have the opportunity to write this review, I intended to mailed in my appreciation for their service, c/o to whom concerned. I am very grateful that you care enough about us (your patients) to ask what we feel about the job you (the staff at KEG) are doing. A Heartfelt Thank You!! Michelle Webster-Anthony


StarStarStarStarNo Star Very professional and patient informative care... —    (Patient since Fri May 03 00:00:00 MDT 2019)

Very professional and patient informative careful great job .


StarStarStarStarStar It's all about the customer service, timeliness... —    (Patient since Sat Jan 01 00:00:00 MST 1)

It's all about the customer service, timeliness, punctuality, professional courtesy. Once you lose sight of that professional customer service, that's when you and I will have to depart and I will no longer warrant your services.


StarStarStarNo StarNo Star My apptmt was at 10:30am, but was not seen unti... —    (Patient since Mon Apr 29 00:00:00 MDT 2019)

My apptmt was at 10:30am, but was not seen until 11:15am.


StarStarStarStarStar Very professional and courteous —    (Patient since Wed Dec 04 00:00:00 MST 2019)

Very professional and courteous


StarStarStarNo StarNo Star Like service —    (Patient since Fri Sep 27 00:00:00 MDT 2019)

I like the service, except when I got my eyes diluted, I wasn't given the throw away glasses. And I fell and hurt my knee and elbow and shoulder. I told my doctor what happened.


StarStarStarStarStar Everyone was great and very nice —    (Patient since Wed Jul 24 00:00:00 MDT 2019)

Everyone was great and very nice


StarStarNo StarNo StarNo Star The wait time is always too long … —    (Patient since Tue Feb 26 00:00:00 MST 2019)

The wait time is always too long, way past the appointment time. If Katzen is now going c=to charge $40 for a no-show appointment, how do we get compensated for our time when the doctors or technicians run behind schedule. patients' time is valuable, too.


StarStarStarStarStar The service here is absolutely unuque —    (Patient since Tue Apr 23 00:00:00 MDT 2019)

The service here is absolutely unuque


StarStarStarStarNo Star The overall experience was good except with Dr ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The overall experience was good except with Dr brazere I'm prob spelling it wrong but he was rude to my mother and did not explain his findings in the exam ....but when we saw the retinal specialist he was very nice and informative ...he explained what was going on and he explained his findings in detail..


StarStarStarStarStar Staff Assessment —    (Patient since Mon Apr 01 00:00:00 MDT 2019)

The examination was very thorough and the staff was very considerate.


StarStarStarStarStar Everybody so friendly and helpful and you don't... —    (Patient since Thu May 19 00:00:00 MDT 2022)

Everybody so friendly and helpful and you don't have to wait long they get you in and out I love this hospital I'm glad my doctor recommended me there


StarStarStarStarStar Very professional service and detailed diagnost... —    (Patient since Tue Oct 25 00:00:00 MDT 2022)

Very professional service and detailed diagnostic of my condition.


StarStarStarStarStar Everyone is very helpful with our needs. Very p... —    (Patient since Mon Apr 08 00:00:00 MDT 2019)

Everyone is very helpful with our needs. Very pleasant attitude in this work place.


StarStarStarNo StarNo Star Imcomplete.  —    (Patient since Tue Mar 19 00:00:00 MDT 2019)

The experience was fine, but you never sent a report to my primary care doctor as discussed.


StarStarStarStarStar Professional and prompt.. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Professional and prompt..


StarStarStarStarStar Staff member provide excellent service —    (Patient since Mon Apr 01 00:00:00 MDT 2019)

The staff members are helpful and tentative to patients needs.


StarStarStarStarStar I love this office the staff at the front desk ... —    (Patient since Thu Mar 21 00:00:00 MDT 2019)

I love this office the staff at the front desk are very friendly and professional. A good look when walking in from the outside.


StarStarStarStarStar Every person that works for Dr. Harlan is very ... —    (Patient since Wed May 11 00:00:00 MDT 2022)

Every person that works for Dr. Harlan is very professional.


StarStarStarStarStar  —    (Patient since Wed Jun 01 00:00:00 MDT 2022)

I was able to pick out my eyeglass frame on the first selection.


StarStarStarStarStar 3 stars, need to have a better selection of Sta... —    (Patient since Tue Mar 26 00:00:00 MDT 2019)

3 stars, need to have a better selection of State glasses


StarStarStarStarNo Star Time management skills would be helpfull —    (Patient since Fri Mar 22 00:00:00 MDT 2019)

Time management skills would be helpfull


StarStarStarStarNo Star The service was great, I was running late becau... —    (Patient since Thu Mar 21 00:00:00 MDT 2019)

The service was great, I was running late because it was raining, however I called and notify the rep. When I get there I was still seen in a timely and professional manner.


StarStarStarStarNo Star The wait time was more than an hour. —    (Patient since Mon Mar 18 00:00:00 MDT 2019)

The wait time was more than an hour.


StarStarStarStarStar Thank you for the appointment. —    (Patient since Wed Mar 20 00:00:00 MDT 2019)

Thank you for the appointment.


StarStarStarStarStar Very friendly and efficient my experience was v... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very friendly and efficient my experience was very pleasant


StarStarNo StarNo StarNo Star Long waits and poor customer service —    (Patient since Mon Mar 04 00:00:00 MST 2019)

Long waits and poor customer service


Reply

Im very sorry about the long wait Kristyn, will you elaborate on the poor customer service. I would like to address the issue.

StarStarStarStarStar Office Make over.. —    (Patient since Thu Aug 25 00:00:00 MDT 2022)

The Mercy Office needs a re-do . not very a ttractive Dr. Williams is great...feel at home with him and comfortable with his treatment and recommendations


StarStarStarStarStar i was in very good hands at the katzen eye grou... —    (Patient since Fri Mar 15 00:00:00 MDT 2019)

i was in very good hands at the katzen eye group at mercy hospital, however the portal for patients internet access did not work as instructed


StarStarStarStarStar Dr.s and assistants are very professional in th... —    (Patient since Tue Jul 31 00:00:00 MDT 2018)

Dr.s and assistants are very professional in their approach to patients. Some of the front desk staff (in particular 1 person needs to be a bit more softer in their approach in greeting a patient or at least act like their are interested in tserving people.)


StarStarStarStarStar Dr. Williams is the best. He is the only specia... —    (Patient since Thu Mar 07 00:00:00 MST 2019)

Dr. Williams is the best. He is the only specialist who had found the perfect treatment for my keratoconus. Not even an opththmalogist was ever able to come up with a great treatment option. Dr. Williams introduced me to sclero lenses, which have changed my life. Ever so grateful to this amazing doctor.


StarStarStarStarStar Katzen Eye Group online presence is timely, per... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Katzen Eye Group online presence is timely, pertinent, and accurate.!


StarStarStarStarStar Very good service. Dr. Williams is a great guy.... —    (Patient since Mon Feb 18 00:00:00 MST 2019)

Very good service. Dr. Williams is a great guy. Please give him a raise.


StarStarStarStarStar Everything went smoothly at the appointment. —    (Patient since Wed Jan 27 00:00:00 MST 2021)

Everything went smoothly at the appointment.


StarStarStarStarStar Dr. Booth and her team are knowledgeable, frien... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Booth and her team are knowledgeable, friendly and very helpful.


StarStarStarStarStar A very satisfied patient. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very friendly and accurate but ,very informative staff. At a time that I was in severe head pain from a migraine. That was located in the back of my head. The staff made me feel relaxed and comfortable for the multiple tests that they performed that day.I would recommend this office to anyone in need of a very good eye doctor.


StarStarStarStarStar Professional and courteous service  —    (Patient since Thu Jan 24 00:00:00 MST 2019)

Professional service, courteous employees and assistants, convenient location, one-stop shopping!


StarStarStarStarStar Staff is very courteous and professional.  —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Staff is very courteous and professional.


StarStarStarStarStar Katzen has excellent doctors —    (Patient since Tue Jan 29 00:00:00 MST 2019)

Katzen Eye Group has excellent doctors, services and staff that help you with all of your needs. They get you in and out as soon as they can. I came in with a condition that makes it hard to get a reading with the new equipment, so they took the time to find a way around it and worked with me. I am very happy to have Katzen as my source for eye care.


StarStarStarStarStar Great doctor great staff  —    (Patient since Fri Jan 06 00:00:00 MST 2023)

Great doctor great staff


StarStarStarStarStar Visit was very promp and cutious —    (Patient since Tue Jul 26 00:00:00 MDT 2022)

Visit was very promp and curious


StarStarStarStarStar  —    (Patient since Mon Jan 28 00:00:00 MST 2019)

I call the office to advise I misplaced my wallet with my insurance card and ID. My old ID expired. They and my insurance already had approved my visit u just need to bring a bike with my name and addres. When I arrived the front desk was so helpful and courteous


StarStarNo StarNo StarNo Star Office environment & staff —    (Patient since Mon Jan 21 00:00:00 MST 2019)

The office is showing wear/tear. The staff never acknowledges you until they call you up to the desk. I usually visit the York rd location, however, due to insurance changes the Mercy location is my only option. The staff had us sitting for 30-40 minutes while my insurance was verified. This process usually happens before you arrive to be seen. What if they discovered I wasn't covered (this would have been a waste of my time & gas). So other patients were going back to be seen ahead of me. I love my doctor, only reason I would consider going back.


StarStarStarStarStar Great Experince —    (Patient since Mon Jan 21 00:00:00 MST 2019)

Staff was friendly and helpful. Appointment was fast, wide selection of frames and the office was clean.


StarStarStarStarStar The staff is extremely knowledgeable and courte... —    (Patient since Wed Jan 16 00:00:00 MST 2019)

The staff is extremely knowledgeable and courteous.


StarStarStarStarStar It's quaint. 😈  —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

It's quaint 😈 Not much else besides that comes to mind


StarStarStarStarStar Optical personnel was nice and very professiona... —    (Patient since Mon Jan 14 00:00:00 MST 2019)

Optical personnel was nice and very professional


StarStarStarStarStar I WAS HAPPY WITH THE SERVICE THAT I RECEIVED AT... —    (Patient since Fri Jan 11 00:00:00 MST 2019)

I WAS HAPPY WITH THE SERVICE THAT I RECEIVED AT MY LAST VISIT.


StarStarNo StarNo StarNo Star The first eye testing machines broke down. Wait... —    (Patient since Fri Jan 04 00:00:00 MST 2019)

The first eye testing machines broke down. Waiting on doctor for 20 mins. They assumed I had used eye dilation drops before ,without explaining to me what it was they were using and the side affects. I had to drive to work with eyesight difficulty not fully understanding until I asked someone else. Not professional at all.


StarStarStarStarStar Dr. Katzen and the support staff have provided ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Katzen and the support staff have provided guidance, support and understanding in preparing me for surgery. They have accommodated my last minute schedule changes due to other mobility issues and treated me with respect and in a caring way. I have high regard for Dr. Katzen and his wonderful team!


StarStarStarStarStar Katzen Eye Group -Mercy I very clean and the s... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Katzen Eye Group -Mercy I very clean and the staff is very friendly and knowledgeable. I never have to wait long to be seen. I have been coming her for 7 years and it just keeps getting better and better.


StarStarStarStarStar The staff and very competent doctors are tho... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff and very competent doctors are thorough, experienced and listen to your concerns and answer your questions based on your medical needs.


StarStarStarStarStar Three locations! —    (Patient since Sat Jan 01 00:00:00 MST 1)

No complaints aside from having to learn directions to places other than Mercy. Now we know where you are on York and Dulaney Valley Roads, but it was a challenge for us city folks.


StarNo StarNo StarNo StarNo Star I was there from 140-415. Apt was for 220. Ridi... —    (Patient since Thu Dec 13 00:00:00 MST 2018)

I was there from 140-415. Apt was for 220. Ridiculously slow. I will never go back there again.


StarStarStarStarStar Beyond the Check in Process —    (Patient since Wed Nov 07 00:00:00 MST 2018)

While i do not like the check in process (it is exceedingly impersonal) once I am checked in and called to the back, magic happens. And I love my Doctor. She is so real and down to earth and more importantly demonstrates care for me as a person and or my eye health.


StarStarStarStarStar Very fast and efficient se —    (Patient since Mon Dec 10 00:00:00 MST 2018)

Very fast and efficient service


StarStarStarStarStar  —    (Patient since Tue Dec 04 00:00:00 MST 2018)

Dr. Novey is wonderful. He really cares. He takes the time to explain what is going on...very professional.


StarStarStarStarNo Star Love the staff. Mercy needs luv..... —    (Patient since Mon Dec 03 00:00:00 MST 2018)

Love the staff. Mercy location needs some luv...and evening/Saturday hours would be great


StarNo StarNo StarNo StarNo Star Way to long waiting. Was there for 3 hours.  —    (Patient since Tue Nov 27 00:00:00 MST 2018)

Way to long waiting. Was there for 3 hours.


StarStarStarStarStar Area is clean, nurses and assistants are friend... —    (Patient since Fri Feb 25 00:00:00 MST 2022)

Area is clean, nurses and assistants are friendly. Was seen a few minutes later than appiontment time.


StarStarStarStarStar Very nice staff and very clean office —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very nice staff and very clean office


StarStarStarStarStar Love it here but it was very busy this I think ... —    (Patient since Mon Nov 19 00:00:00 MST 2018)

Love it here but it was very busy this I think you need not to over book


StarStarStarStarStar Very satisfied with service and staff.  —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Very satisfied with service and staff.


StarStarStarNo StarNo Star Problem —    (Patient since Sat Jan 01 00:00:00 MST 1)

Problem - While I am quite pleased with the service I receive from the providers of care, I am quite fed up with receiving appointment reminders that are not meant for me or any family members. None of us are patients at the downtown location: we are all patients at the Towson location.


StarStarNo StarNo StarNo Star Dr. Williams has a great bed side manner and is... —    (Patient since Mon Nov 12 00:00:00 MST 2018)

Dr. Williams has a great bed side manner and is responsive to questions. Unfortunately, the office set up is lacking. It was challenging to set up an appointment i.e. before confirming the date and time, the scheduler wanted all of my information including insurance.


StarStarStarStarStar Staff is friendly, courteous and helpful. —    (Patient since Fri Nov 09 00:00:00 MST 2018)

Staff is friendly, courteous and helpful.


StarStarStarStarStar Good service. Knowledgeable staff —    (Patient since Sat Jan 01 00:00:00 MST 1)

Good service. Knowledgeable staff


StarStarStarStarStar  —    (Patient since Fri Nov 02 00:00:00 MDT 2018)

I love my doctor and the quality service he provides. Ths staff is always professional and courteous.


StarStarStarStarStar  —    (Patient since Mon Oct 29 00:00:00 MDT 2018)

Dr. Williams is great. My teen daughter was having a reaction to her contacts which she needs for sports. She was nervous about her eye condition and if she could ever wear contacts again. Dr. Williams, and the staff, was comforting and informative with my daughter. He spent extra time evaluating her situation and was considerate when presenting options. We left the appointment feeling positive about the whole experience.


StarStarStarStarStar  —    (Patient since Thu Oct 25 00:00:00 MDT 2018)

My visit was excellent. Everyone was very professional. They explained everything that I had to go though for my visit. I'm comfortable in recommending Katzen to everyone.


StarStarStarStarStar Happy Customer —    (Patient since Fri May 31 00:00:00 MDT 2024)

My husband & I had appointments with Dr, Diane Golub and she was wonderful. She was polite, friendly & funny which made us feel comfortable. Thanks Dr. Golub I wish there was more Doctors like her.


StarStarStarStarStar I had went to the ER for an emergency eye issue... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I had went to the ER for an emergency eye issue. They couldn't treat me there but they called Katzen to see if they could see me, within 1/2 hour I was being seen and treated. You have no idea what that means to me. They were professional, courteous, helpful and put my mind at ease. To me they were a God send.I really want to thank each and every one


StarNo StarNo StarNo StarNo Star I have never had an eye doctors appointment tak... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have never had an eye doctors appointment take so long 2 hours. They we 30 minutes late taking me in for my appointment, no one said we are behind. I was on time for my appointment. The check up and doctor visit was actually reasonably timed but then they had me wait 20 minutes to order contacts. After 20 minutes I said I needed to leave and they imediatly had someone available. No one said sorry for your wait, then the person ordering my contacts didn't even say hi or look at me. He ordered the contacts and said I could pick them up at the office in a week, I asked about delivery to my house and he said it would be $15 more, all this took 30 minutes! I could have ordered my own contacts online in 15 minutes with free delivery. Such a hoax just to sell you some glasses that I didn't want or need.


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff was very helpful the appointment was very professional the eye Exam was very easy to go through


StarStarStarNo StarNo Star Service by the front desk staff is often lacklu... —    (Patient since Tue Jul 09 00:00:00 MDT 2019)

Service by the front desk staff is often lackluster. When I come for my appointments in the morning, the staff appears as though they just got up and barely want to be at work.


StarStarStarStarStar on time, customer service friendly and knowledg... —    (Patient since Wed Jun 19 00:00:00 MDT 2019)

on time, customer service friendly and knowledgeable, outstanding professionalism


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

My appointment was fast but efficient. Everyone was professional and friendly and the doctor addressed my concerns


StarStarStarStarStar Your patient portal is not user friendly —    (Patient since Thu Jan 19 00:00:00 MST 2023)

Your patient portal is not user friendly


StarStarStarStarStar Emergency treatment  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Emergency treatment was excellent


StarStarStarStarStar Great team and service. True medical professio... —    (Patient since Tue Oct 02 00:00:00 MDT 2018)

Great team and service. True medical professionals


StarStarStarStarStar Very professional,thoughtful and helpful. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very professional,thoughtful and helpful.


StarStarNo StarNo StarNo Star Not the best.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Won't be going back to Mercy hospital facility!


StarStarNo StarNo StarNo Star Not personal —    (Patient since Sat Jan 01 00:00:00 MST 1)

I did not feel taken care of. Three different people performed different services and none of them had very good "bedside manner."


StarNo StarNo StarNo StarNo Star  —    (Patient since Tue Nov 29 00:00:00 MST 2022)

Your staff is very professional and good -- once you get to see them. But -- in what has become a recurring problem -- coming to your office means waiting forever. I was on time for an 8:45 appointment but was not called back until 9:10. The staffer quickly did a few checks and gave me eye drops, and said the doctor would be back to see me in 15 minutes. In fact, the doctor came back to see me in 50 minutes. Together, that means I spent 1 hour and 15 minutes waiting for your staff. I can understand 15 minutes. BUt one hour and fifteen minutes? And this has become the norm for you. I'm guessing this may have to do with over-booking to keep costs down. But we or at least some of us who come to your downtown office are super busy professionals, and my time, is money, too. Your staff suggested I only book first of the day appointments in the future and promised me no wait if I'm listed to be first. I will try that. But I am disgusted with you and prepared to return to getting my eye care from Hopkins physicians, where I used to go, for my eye care. I turned to you because, in theory, coming downtown is more convenient. The consistently long waits I experience negate that convenience. You should seek to address this!


StarStarStarStarStar For my first time at katzen eye group I was ver... —    (Patient since Thu Oct 31 00:00:00 MDT 2019)

For my first time at katzen eye group I was very impressed with how everybody handle their position professionally n well manner.


StarStarStarStarStar Friendly and professional service. —    (Patient since Tue Jun 23 00:00:00 MDT 2020)

Friendly and professional service.


StarStarStarStarStar I was seen in a timely manner and professionall... —    (Patient since Wed Jun 01 00:00:00 MDT 2022)

I was seen in a timely manner and professionally dealt with for my eye pressure. I stated that I had another doctor's appointment and that was taken into consideration. I appreciate all of this!


StarStarStarStarStar Very user friendly and easy to naviate! —    (Patient since Fri Sep 13 00:00:00 MDT 2024)

Very user friendly and easy to navigate!


StarStarStarStarStar I love the care that Dr. Eric Williams give to... —    (Patient since Fri Nov 01 00:00:00 MDT 2019)

I love the care that Dr. Eric Williams give to my eyes.


StarStarStarStarNo Star Very nice staff and doctor . But they only had... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very nice staff and doctor . But they only had one frame to choose from in the styles i need . I will have to use the proscription and purchase elsewhere


StarStarStarStarStar I like the service here at Katzen. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I like the service here at Katzen.


StarStarStarStarStar Good experience —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great staff and service. Will come back for follow up appointments in the future.


StarStarStarStarStar You guys are great please keep up the good wo... —    (Patient since Sat Jan 01 00:00:00 MST 1)

You guys are great please keep up the good work


StarStarStarStarStar Pleased with service and staff. —    (Patient since Wed Jul 19 00:00:00 MDT 2023)

Pleased with service and staff.


StarStarStarStarStar Best Eye Doctors in Maryland. —    (Patient since Tue Feb 11 00:00:00 MST 2020)

Katzen Eye Group Mercy is the very best when you need to get your eyes checked or you need eye glasses.


StarNo StarNo StarNo StarNo Star Worst Experience —    (Patient since Sat Jan 01 00:00:00 MST 1)

I can honestly say that this is the worst experience I have ever had at an OD. I just moved to Baltimore and was in search for a new OD so this was my first appointment at this practice. My exam did not start until 25 minutes after the scheduled time and I arrived 15 minutes early, so my appointment started with a 40 minute wait. The equipment and practices used are extremely outdated. My previous eye doctor was a small town private practice in Kansas that has better equipment and quality of care. The puff test machine released more air than my previous 5 puff tests combined. Some of the preliminary tests were primitive and way too much dilation solution was used, it was almost 10 hours before my vision was back to normal. This practice uses dilation across the board for every patient, which isn't necessary nor required. The eye doctor spent maybe 5 minutes with me. We didn't discuss my eye health history or check my near vision. After I saw the OD, I had to sit in the waiting room for almost an hour and a half in order to pay and pick up prescriptions. Because I was getting a trial pair of contacts, I was required to meet with the glasses/contacts salesperson before I could leave. I had no intention of ordering my glasses and contacts from the office even before this experience, so I asked if I could just pick up my prescriptions and trials. They wouldn't let me, even though there were four or five other employees who could have helped me settle my bill. In the end, the consultant wasn't even the one to collect my trials. Additionally, I was asked to read and sign way too many things after I was dilated and couldn't read. In my dilated state, I had to catch that they charged me for someone's bill, which I was never asked to verify before they charged me, so I then had to wait longer for this to be corrected. My total 2.5+ hours at the eye doctor is entirely too long, especially when more than 2 hours was spent in the waiting room. Extremely disappointed.


Reply

Hello Veronica, I'm Sherise ,the Office Manager of the Mercy location. I'm sorry to learn of your bad experience. We're normally know for exceptional patient service and care, and I apologize that was not delivered during your visit. Our doctor would personally like to discuss your experience further, is the number we have listed in your chart the best contact number? If not, please give our office a call at (410) 727-8380 with the best number and time you can be reached. We look forward to speaking with you and hopefully resolving this matter.

StarStarStarStarStar S. W. Moore —    (Patient since Sat Jan 01 00:00:00 MST 1)

Entire staff is friendly and courteous...


StarStarStarStarStar Outstanding Service! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Eric Williams has been my visual health care provider for several years; he was been very professional and extremely knowledgeable. My husband and daughter are also patients of Mr. Williams.


StarStarStarStarStar Appreciate the eye care your staff have given m... —    (Patient since Thu Sep 06 00:00:00 MDT 2018)

Appreciate the eye care your staff have given me over the years..


StarStarStarStarStar Everyone was good with my operation. I think, ... —    (Patient since Thu Jan 10 00:00:00 MST 2019)

Everyone was good with my operation. I think, because I was scheduled the day after Labor Day, I should have been more aware of my early prescribed drops. That was a little confusing and the fact that my coordinaterwent on vacation I had no one to contact. I take some responsibility for that but it should have been explain to me.


StarStarStarStarStar My visit was good in all ways. Thanks to an ex... —    (Patient since Sat Jan 01 00:00:00 MST 1)

My visit was good in all ways. Thanks to an excellent staff.


StarStarStarStarStar The service that I receive is excellent. I have... —    (Patient since Thu May 19 00:00:00 MDT 2022)

The service that I receive is excellent. I have been coming to this practice for 25 years.


StarStarStarStarNo Star  —    (Patient since Sat Jan 01 00:00:00 MST 1)

The eye exam is timely, but trying to get your glasses was an ordeal.


StarStarStarStarStar Dr. Katzen is very excellent at explaining his ... —    (Patient since Tue Feb 28 00:00:00 MST 2023)

Dr. Katzen is very excellent at explaining his medical opinion to patients. He has a wonderful bedside manner and truly cares about providing the best service and care.


StarStarStarStarStar Very good and professional organization. —    (Patient since Tue Oct 25 00:00:00 MDT 2022)

Very good and professional organization.


StarStarStarStarStar Great service. Staff friendly and caring.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great service. Staff friendly and caring.


StarStarStarStarStar The Katzen Eye Group-Mercy is very convenient t... —    (Patient since Mon Sep 16 00:00:00 MDT 2019)

The Katzen Eye Group-Mercy is very convenient to where I live. the team there is always very professional. Dr. Gary Baziz is a great eye doctor. The gentleman who helped me pick out my new eyeglasses was a true pleasure to work with (can't remember his name), but he was just as helpful when I picked my new glasses up.


StarStarStarStarStar Highly recommend, the examinations are very tho... —    (Patient since Thu Jan 06 00:00:00 MST 2022)

Highly recommend, the examinations are very thorough.


StarStarStarStarStar Everyone, was very polite and professional, it ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone, was very polite and professional, it was my first visit, and I very comfortable.


StarStarStarStarStar Dr. Katzen is great. He has the best staff. Th... —    (Patient since Fri Aug 12 00:00:00 MDT 2022)

Dr. Katzen is great. He has the best staff. They are professional, kind and friendly.


StarStarStarStarStar I would recommen any one to Katen @ Eyes groups... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I would recommen any one to Katen @ Eyes groups Dr Casey is an extra Optmetrist dr.theit staff is very wjick, kind, and plesaure.


StarStarStarStarStar Fast service  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Eye exam didnt take long went in on my lunch break


StarStarStarStarStar Excellent job and service  —    (Patient since Fri Dec 30 00:00:00 MST 2022)

Excellent job and service


StarStarStarStarStar Everyone was very professional and I came away ... —    (Patient since Thu Jan 10 00:00:00 MST 2019)

Everyone was very professional and I came away with all my concerns met.


StarStarStarStarStar It'sok only you don't have to send often and no... —    (Patient since Thu Aug 01 00:00:00 MDT 2019)

It'sok only you don't have to send often and not to the emergency person on the card


StarStarStarStarStar Very friendly and was seen right on time! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very friendly and was seen right on time!


StarStarStarStarStar Very professional & kind.  —    (Patient since Fri Aug 02 00:00:00 MDT 2019)

Very professional & kind.


StarStarStarStarStar Everyone that I came I contact provided great s... —    (Patient since Fri Aug 09 00:00:00 MDT 2019)

Everyone that I came I contact provided great service.


StarStarStarStarStar Dr. Katzen is such a caring physician. He is ve... —    (Patient since Fri Aug 12 00:00:00 MDT 2022)

Dr. Katzen is such a caring physician. He is very kind to his staff as well. I have a lot of confidence in him.


StarStarStarStarStar My experience  —    (Patient since Sat Jan 01 00:00:00 MST 1)

This is the 2nd time I have been seen by Dr. Casey. She is pleasant and efficient. The technician that did my eye exam/measurements/dilation was also nice and worked quickly. The day that I was there I waited over 45 minutes. Everyone seemed to be moving the patients through as quickly as possible. I have no complaints about waiting. I expect that I may wait when I go to a medical appointment. I returned the next day and Rochelle helped me with my eyewear selection. She was wonderful. I never felt rushed, she made helpful suggestions and went out of her way to be sure my lenses could be made a certain way.


StarStarStarStarStar very through rye exam ,medical part included —    (Patient since Fri Nov 20 00:00:00 MST 2020)

very through rye exam ,medical part included


StarStarStarStarStar there is never a long waiting period. I arrive ... —    (Patient since Thu Jun 02 00:00:00 MDT 2022)

there is never a long waiting period. I arrive on time and seen in a very time.


StarStarStarStarStar Dr. Eric Williams is excellent. —    (Patient since Tue Dec 06 00:00:00 MST 2022)

Dr. Eric Williams is excellent.


StarStarStarStarStar I have always have a good experience. The staf... —    (Patient since Wed Oct 09 00:00:00 MDT 2019)

I have always have a good experience. The staff is very friendly and professional. Dr.Novey is wonderful. I was nervous but he always makes me feel at ease. He has a great bedside manner. He always thoroughly explains everything . I highly recommend Katzen eye group.


StarStarStarStarStar Dr. Eric Williams, Debbie & Maria —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Williams and his assistants/techs, Debbie and Maria, are friendly but professional. I appreciate the fine line of handling this, and they do it well. They are efficient, and comfortable with what they are doing. They let you know exactly what they are doing, with explanation, and they answer your questions with no judgment. That was a good team.


StarStarStarStarStar Nice staff :) cool selections  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Nice staff :) cool selections


StarStarNo StarNo StarNo Star need to be able to make appointments online —    (Patient since Sat Jan 01 00:00:00 MST 1)

need to be able to make appointments online


Reply

Hi Ashley, You can request and appointment but we are not set up at this time to make an appointment online. To Request go to https://www.katzeneye.com/#

StarStarStarStarStar Great Service —    (Patient since Thu Jan 19 00:00:00 MST 2023)

I love the face to face service. The doctors are great and they usually get you in on time. Rthday means if you have a 10:00 appointment, then you are being called back at 10:00. Unfortunately, the online patient portal sucks!


StarStarStarStarStar The service was great I would definitely come b... —    (Patient since Mon Jun 25 00:00:00 MDT 2018)

The service was great I would definitely come back and tell someone else about Katzen


StarStarStarStarNo Star No complaints. I didn't have to wait long and t... —    (Patient since Mon Jul 22 00:00:00 MDT 2019)

No complaints. I didn't have to wait long and the exam seemed fine. Convenient and pretty painless.


StarStarStarStarStar  —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

Dr. Patel is a wonderful doctor . The staff is friendly. I had to take a few test and meet with the doctor it only took about 45 minutes.


StarStarStarStarNo Star . —    (Patient since Wed Jun 19 00:00:00 MDT 2019)

my appointment was at 8am. arrived at 7:50. was told by front desk would not be able to be seen on that day because of my insurance, I could not be seen until 2019. I asked the young lady to check again because of my diabetes, I am seen annually. I attempted to call myself but because of the time of morning was unable to reach them, and was not leaving your office until I had. However, one of your more seasoned assistance came in about 8:30 and informed me that yes I would be seen today and Dr Novak was able to examine my eyes and I was then fitted for a new pair of classes ( with the initial statement that I could not get new ones until 2019, until I informed him that I had diabetes and would be qualified if he looked further..Satisfied but the delay is a frequent occurrence whenever I have my annual exam.


StarStarStarStarStar Dr. Patel and his staff are thorough and consci... —    (Patient since Fri Jun 22 00:00:00 MDT 2018)

Dr. Patel and his staff are thorough and conscientious. I can be confident about the care and their advice.


StarStarStarStarStar Very nice staff, clean office, professional env... —    (Patient since Wed Aug 07 00:00:00 MDT 2019)

Very nice staff, clean office, professional environment.


StarStarStarStarStar I have been a Katzen Eye Group patient for over... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have been a Katzen Eye Group patient for over 20 years and have always been happy with their service. I am extremely pleased with Dr. Eric Williams who has been treating me for many years. I previously visited the Towson office, but I prefer the Mercy location for its speed of service. I seldom have to wait more than a few minutes between services.


StarStarStarStarStar Dr. Harlan is the best —    (Patient since Thu May 12 00:00:00 MDT 2022)

Dr. Harlan is the best, he explains what is going on with your eyes so that you just are so grateful for the understanding of what was explained


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

It was great customer service.


StarStarStarStarStar I was very please with the timeliness of the s... —    (Patient since Mon Jun 10 00:00:00 MDT 2019)

I was very please with the timeliness of the services as I needed to return to work


StarStarStarStarStar excellent customer service —    (Patient since Thu Mar 07 00:00:00 MST 2019)

Dr and Staff provide excellent customer service.


StarStarStarStarStar I am very happy with my service here at Mercy,D... —    (Patient since Fri Jun 07 00:00:00 MDT 2019)

I am very happy with my service here at Mercy,Dr. Williams, was very nice,my first time seeing him. The other staff very nice too.😍


StarStarStarStarStar I think the Katzen staff is very professional a... —    (Patient since Thu Jun 06 00:00:00 MDT 2019)

I think the Katzen staff is very professional and thorough.


StarStarStarStarStar The staff on 5th floor makes my appointments fe... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff on 5th floor makes my appointments feel more comfortable.


StarStarStarStarNo Star Friendly staff. Very thorough. Informative. Loo... —    (Patient since Tue May 24 00:00:00 MDT 2022)

Friendly staff. Very thorough. Informative. Looking forward to next appointment.


StarStarStarStarStar Everything went smoothly. —    (Patient since Tue Mar 05 00:00:00 MST 2024)

Everyone in the office was courteous and very professional. Answering my questions and helping me find my way from one area to another. Once the diagnosis had been made the doctor explained everything to me carefully in plain English and gave me a printout. All in all a pleasant experience.


StarStarStarStarNo Star  —    (Patient since Wed Jun 01 00:00:00 MDT 2022)

The staff was very friendly, patient, and helpful.


StarStarStarStarStar Love Dr. Novi and the service at Katzen is real... —    (Patient since Fri Jun 02 00:00:00 MDT 2023)

Love Dr. Novi and the service at Katzen is really good these days.


StarStarStarStarStar The downtown office is efficient and everyone i... —    (Patient since Fri Jun 02 00:00:00 MDT 2023)

The downtown office is efficient and everyone is pleasant Love Dr Novi.


StarStarStarStarStar Four stars. Had to wait one hour after field v... —    (Patient since Wed Jun 01 00:00:00 MDT 2022)

Four stars. Had to wait one hour after field vision test until pressure test.


StarStarNo StarNo StarNo Star I’ve been receiving someone else’s emails. My n... —    (Patient since Fri Jan 12 00:00:00 MST 2024)

I’ve been receiving someone else’s emails. My name is not Roselyn and this is not her email account. I have called previously about how to stop getting her emails and I guess they never did anything about it like they said they would. I bet Roslyn would give a better review/rating if the survey was actually sent to her.


StarStarStarStarStar Very well pleased with the staff —    (Patient since Thu Jan 14 00:00:00 MST 2021)

Very well pleased with the staff


StarStarStarStarStar Notification of Upcoming Appointments —    (Patient since Sat Jan 01 00:00:00 MST 1)

Their notification of upcoming appointments is very helpful and informative.


StarStarStarStarStar your staff is always professional and on time w... —    (Patient since Thu Jun 02 00:00:00 MDT 2022)

your staff is always professional and on time with the appointment scheduling. Waiting time is never long they get the patients in and out on a timely matter.


StarStarStarStarStar The entire staff is a pleasure working with, th... —    (Patient since Thu Jan 05 00:00:00 MST 2023)

The entire staff is a pleasure working with, they are kind, courteous and caring.


StarStarNo StarNo StarNo Star Front office staff are excellent. Drs. can be r... —    (Patient since Thu Nov 16 00:00:00 MST 2023)

Front office staff are excellent. Drs. can be rude & condescending. Unwilling to listen to patients' concerns and over talks patients.


StarStarStarStarStar accurate precision when performing procedures —    (Patient since Sat Jan 01 00:00:00 MST 1)

accurate precision when performing procedures


StarStarStarStarStar I have the best doctor in the world Dr.Booth...... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have the best doctor in the world Dr.Booth... The staff is the fashion and courteous and accommodating. I'm hardly ever in the office longer than 45 minutes


StarStarStarStarStar I always look forward to my yearly eye exam wit... —    (Patient since Mon Oct 19 00:00:00 MDT 2020)

I always look forward to my yearly eye exam with Dr. Baziz. I will keep coming back.


StarStarStarStarStar Very nice  —    (Patient since Tue May 14 00:00:00 MDT 2019)

Very nice and efficient office.


StarStarStarStarNo Star I had a very pleasant experience —    (Patient since Tue Sep 03 00:00:00 MDT 2019)

I had a very pleasant experience, the doctors and nurses were very professional. Took time to make sure i could see the best as possible. An the person seeing to my eye wear was great an caring. She was disagreeing with how some of the eye wear looked on me an i loved that she was real about it.


StarStarStarStarStar The technicians were very courteous and profess... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The technicians were very courteous and professional.


StarStarStarStarStar Tech Alison and Dr. Patel were welcoming, willi... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Tech Alison and Dr. Patel were welcoming, willing to answer all our questions and generally very professional. We were very satisfied with our visit.


StarStarStarStarStar The entire staff was very polite and profession... —    (Patient since Tue Oct 29 00:00:00 MDT 2019)

The entire staff was very polite and professional.


StarStarStarStarNo Star The appointment started a bit late. However, th... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The appointment started a bit late. However, the service I received after being called back was very efficient and professional. The technician was especially polite and acted in a very professional manner.


StarStarStarStarStar I been going to this place since I was little. ... —    (Patient since Mon May 20 00:00:00 MDT 2019)

I been going to this place since I was little. I love them. Great place


StarStarStarStarStar Customer Service is the backbone to any success... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Customer Service is the backbone to any successful business. You must remember that Customer Service is not a Department, it is your ATTITUDE.....


StarStarStarStarStar Very fast professional service and comfortable ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very fast professional service and comfortable atomsphere. The price of the vision products was very reasonable.


StarStarStarStarNo Star Everything was great - until I asked the guy wh... —    (Patient since Tue Jul 02 00:00:00 MDT 2019)

Everything was great - until I asked the guy who did my PD. I wanted to order glasses on line and he had a resistant attitude in helping me do that.


StarStarStarStarStar I would recommend people to Katzen Eye Group-Me... —    (Patient since Thu Oct 25 00:00:00 MDT 2018)

I would recommend people to Katzen Eye Group-Mercy because the service is impeccable.


StarStarStarStarStar Every single person I've ever dealt with at Kat... —    (Patient since Thu May 09 00:00:00 MDT 2019)

Every single person I've ever dealt with at Katzen is kind, helpful, competent and professional. Your opticians found a pair of frames that fit my lenses so they could replace my broken ones. The eye dr. (Dr. Casey) put me at ease about a lot of my worries about cataract surgery. The receptionist was nice to me when I arrived late (long drive from Eastern Shore and morning rush hour traffic when I got to the city). One staff member even helped me hook my bracelet that I can't hook by myself. You guys are the best. I love every one of you.


Reply

Thank you very much for the 5 star rating and your very kind words! We greatly appreciate your feedback!

StarStarStarStarNo Star The visit was cool just only one thing is wasn'... —    (Patient since Fri May 31 00:00:00 MDT 2019)

The visit was cool just only one thing is wasn't able to get new glasses because it was said I have to wait another year.


Reply

We are sorry that you couldn't get glasses at your most recent visit. Perhaps you can reach out to your insurance company to see if there is anything they can do to help you. We appreciate your feedback!

StarStarStarStarStar well organized and clean established. Keeps me ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

well organized and clean established. Keeps me aware of appointments and patient portal is easy to use


Reply

Thank you very much for the 5 star rating! We appreciate your feedback!

StarStarStarStarStar Very professional and friendly by all who work ... — 

Very professional and friendly by all who work in this office.


Reply

Thank you very much for the 5 star rating! We appreciate your feedback!

StarStarStarStarStar Very good eye care at Katzen —    (Patient since Tue May 21 00:00:00 MDT 2019)

Very good eye care at Katzen


Reply

Thank you very much for the 5 star rating! We appreciate your feedback!

StarStarNo StarNo StarNo Star People are great, but the wait is often too much. —    (Patient since Thu May 19 00:00:00 MDT 2022)

I like the staff and the service, but on several occasions I have arrived early for my appointment and have to wait 30-90 minutes even before getting called in from the scheduled time. I understand how this might happen occasionally by the end of the day, but my most recent appointment was at 7:40AM and was more than 20 minutes late although I was one of the few people in the waiting room. This has happened enough that I am considering changing providers as the worst time was almost 1.5 hours late.


Reply

We apologize for the wait time. We are working hard to make improvements. We greatly appreciate your feedback!

StarStarStarStarStar I received Excellent service from Dr. Booth and... —    (Patient since Tue Aug 30 00:00:00 MDT 2022)

I received Excellent service from Dr. Booth and her staff. I have already recommended Katzen Eye Group to other people.


Reply

Thank you very much for the 5 star rating! We appreciate your feedback and your recommendation!

StarStarStarStarStar The staff was friendly and knowledgeable. Dr N... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff was friendly and knowledgeable. Dr Novey did an excellent job of describing each part of the exam, its purpose, and the results.


Reply

Thank you very much for the 5 star rating! We appreciate your feedback!

StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

As usual - wonderful experience - physicians and staff are GREAT!!!!!


Reply

Thank you very much for the 5 star rating! We appreciate your feedback!

StarStarStarStarStar Very professional staff and knowledgeable on th... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very professional staff and knowledgeable on the procedure that they performed on my eye. Thank you all for calming me down and making it a breeze of a surgery.


Reply

Thank you very much for the 5 star rating! We appreciate your feedback!

StarStarStarStarStar Make sure they notified you when they need to ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Make sure they notified you when they need to see you overall I give you a 10 for your service.


Reply

Thank you very much for the 5 star rating! We appreciate your feedback!

StarStarStarStarStar Great Service —    (Patient since Sat Jan 01 00:00:00 MST 1)

The service was quick and professional. I loved the selection of frames and the prices were reasonable. It was hard to choose.


StarStarStarStarStar Eye eye —    (Patient since Sat Jan 01 00:00:00 MST 1)

Respected my needle deferment wishes and just super helpful


StarStarStarStarStar From beginning to the end, the service was top ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

From beginning to the end, the service was top notch.


StarStarStarStarStar Easy in and easy out and Dr Williams very nice ... —    (Patient since Thu Aug 25 00:00:00 MDT 2022)

Easy in and easy out and Dr Williams very nice and thorough


StarStarStarStarStar Very friendly and helpful customer service.  —    (Patient since Tue Dec 04 00:00:00 MST 2018)

Very friendly and helpful customer service.


StarStarStarStarStar I was very pleased with my visit, from receptio... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was very pleased with my visit, from receptionist at fron desk to staff assisting doctor. I didnt have a long wait. Like fact doctor as well as assistants take time to explain any test etc they are doing.


StarStarStarStarStar Excellent service ov —    (Patient since Mon Jul 09 00:00:00 MDT 2018)

Excellent service overall


StarStarStarNo StarNo Star Had 230 appt. not seen until 345. Too long of ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Had 230 appt. not seen until 345. Too long of a wait and no notification from staff regarding the wait time. MD was in/ out in 2 minutes and she Dr. Golub was abrupt. Telling me it was my “birthday” for the vision problems and all i needed was drug store readers. Most of the exam was done by staff. MD checked for IDand that’s it.


StarStarStarStarStar I have been going to Katzen Eye Group for many ... —    (Patient since Wed Sep 28 00:00:00 MDT 2022)

I have been going to Katzen Eye Group for many years and have always had very good service. Now that it is time to have cataract surgery I was nervous and still a little nervous. Dr. Katzen will be my surgeon and he was very nice explaining everything to me. The other doctor I talked to I didn't get his name he was also very nice. He told me he would be there to hold my hand. I will just be glad when the surgeries over, but I fee like I am in good hands.


StarStarStarStarStar Outstanding appointment. .. —    (Patient since Tue Apr 02 00:00:00 MDT 2019)

Outstanding appointment. Greeted upon arrival. No time waiting I was taken at my appointed time. Everything explained to my satisfaction. No other appointment necessary unless the problem reoccurs.


StarStarStarStarStar Excellent service and I am satisfied with my tr... —    (Patient since Wed Jan 16 00:00:00 MST 2019)

Excellent service and I am satisfied with my treatment.


StarStarStarStarStar Great visted always satisfied  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great visted always satisfied


StarStarStarStarStar 5 Star! —    (Patient since Mon Dec 17 00:00:00 MST 2018)

Staff are always pleasant and friendly. Dr. Williams is awesome!


StarStarNo StarNo StarNo Star The technician only gave me half an assessment.... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The technician only gave me half an assessment. She failed to perform the eye pressure test or refraction test. Then, when I asked the other technician (or nurse?) about it, the first tech lied and said she had performed them.


StarStarStarStarStar Excellent service of all employees including do... —    (Patient since Tue Nov 28 00:00:00 MST 2017)

Excellent service of all employees including doctors


StarStarStarStarStar If you have to have someone touching and blowin... —    (Patient since Mon Dec 10 00:00:00 MST 2018)

If you have to have someone touching and blowing on your eyeballs - you want it to be the folks from Katzen Eye Group!


StarStarStarStarStar  —    (Patient since Thu Nov 08 00:00:00 MST 2018)

Dr. Williams is an exceptional Dr.


StarStarStarStarStar Appreciation and a request —    (Patient since Sat Jan 01 00:00:00 MST 1)

I especially appreciated the aide who worked with me prior to my seeing Dr. Patel. She was personable, warm and efficient. Also, I had several questions for Dr. Patel and appreciate his taking time to answer them. It would be help flu to me to have written information available on my specific diagnosis.


StarStarStarStarStar The best staff, from front door to the techs an... —    (Patient since Tue Nov 28 00:00:00 MST 2017)

The best staff, from front door to the techs and md’s !


StarStarStarStarStar a completely different experience to my last vi... —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

a completely different experience to my last visit


StarStarStarStarStar The staff was professional I was seen by docto... —    (Patient since Tue Mar 07 00:00:00 MST 2023)

The staff was professional I was seen by doctor williams


StarStarStarStarStar Ambivalentt feelings about providers of srrvice... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Ambivalentt feelings about providers of srrvice


StarNo StarNo StarNo StarNo Star I have been coming to Katzen for many years and... —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

I have been coming to Katzen for many years and I think this was my worst experience there ever, to the point of making me consider going elsewhere.


Reply

Hi Karen Will you email me and let me know what happened, I would like to find out and see what we can do. awinslow@katzeneye.com

StarStarStarNo StarNo Star I wanted ophthalmologist, not optometrist  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I chose this place coz I wanted a comprehensive exam from an ophthalmologist, not an optometrist. If I wanted to see an optometrist, I would’ve gone to any optical shop.


StarStarStarStarStar  —    (Patient since Thu Apr 14 00:00:00 MDT 2022)

I Love this place always get professional help. I said to them at the end happy holidays.


StarStarStarStarStar My visit was excellent I was very satisfied —    (Patient since Thu Oct 25 00:00:00 MDT 2018)

My visit was excellent I was very satisfied


StarStarStarStarStar The service was nice as usual.  —    (Patient since Fri Jan 11 00:00:00 MST 2019)

The service was nice as usual.


StarStarStarStarStar peggy meyer —    (Patient since Tue Sep 20 00:00:00 MDT 2022)

Very efficient and helpful


StarStarStarStarStar  —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

Dawn did a great job with the dye test. Not too much dye the needle did not hurt my arm .


StarStarStarStarStar My Katzen Eye Visit from Evelyn M. James —    (Patient since Sat Jan 01 00:00:00 MST 1)

5 star rating and keep on doing your vey best.


StarStarStarStarStar I had virtually zero waiting time maybe two min... —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

I had virtually zero waiting time maybe two minutes with no waiting time between preexam, exam and checkout. I arrived there about 10 minutes late because of transportation issues. People there were great.


StarStarStarStarStar I was not please about yesterday  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was not please about yesterday


StarStarStarStarNo Star Dr. Patel and his staff provided a complete and... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Patel and his staff provided a complete and thorough eye exam. My wait time was very brief and I never felt rushed!


StarStarStarStarStar Dr. Golub is very kind and personable! She is f... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Golub is very kind and personable! She is funny and made me feel as if I was chatting with a friend. The entire staff here are kind and professional! Thank you so much!


StarStarStarStarStar Excellent phone help to get speedy appointment.... —    (Patient since Fri May 13 00:00:00 MDT 2022)

Excellent phone help to get speedy appointment.


StarStarStarStarStar Your service is very good. —    (Patient since Wed Oct 16 00:00:00 MDT 2019)

Your service is very good.


StarStarStarStarStar The Staff and Doctor's are always nice and pro... —    (Patient since Thu Sep 28 00:00:00 MDT 2017)

The Staff and Doctor's are always nice and professional when I comes to my appointment


StarStarStarStarStar The Staff was very courteous and respectful, on... —    (Patient since Thu Jun 23 00:00:00 MDT 2022)

The Staff was very courteous and respectful, on time with appointment, could not ask for anything better. You were great.


StarStarStarStarStar My appointment was for 8:50. I was seen about 9... —    (Patient since Tue Nov 29 00:00:00 MST 2022)

My appointment was for 8:50. I was seen about 9:05 by a technician who took some measurements, etc. He put in the the drops and left the room at 9:20. The doctor was good, once I saw her. But once my eyes were dilated, I waited 45 minutes -- from 9:20 until 10:05 -- for the doctor to come into the room. This happened the last time I had an annual eye exam also. This is an unacceptable wait. I understand 15 minutes or even 20 may be necessary for the drops to walk 45 minutes is ridiculous.


StarStarStarStarStar I AM RATING MY VISITS TO MERCY AND THE DEI INST... —    (Patient since Thu Oct 08 00:00:00 MDT 2020)

I AM RATING MY VISITS TO MERCY AND THE DEI INSTITUTE A 5 STAR RATING, SUPERB. ABSOLUTELY 100% HAPPY WITH MY CARE AND PROCEDURES. STAFF IS AMAZING, I THINK THEY MUST HAVE ATTENDED A NICE CLASS.


StarStarStarStarStar  —    (Patient since Mon Sep 30 00:00:00 MDT 2019)

Had an appointment it started on time the staff was professional and courteous and I would highly recommend it


StarStarStarStarNo Star user friendly and easy to read —    (Patient since Fri Nov 02 00:00:00 MDT 2018)

user friendly and easy to read


StarStarStarStarStar Mine eyes appreciate you —    (Patient since Fri Aug 30 00:00:00 MDT 2019)

Always helpful in my eye crises. Patient with my nervousness.


StarStarStarStarStar Dr. William's the best. Service is very quick —    (Patient since Thu Jun 06 00:00:00 MDT 2019)

Dr. William's the best Service is very quick


StarStarStarStarNo Star Thorough exam, staff very supportive, questions... —    (Patient since Thu Oct 03 00:00:00 MDT 2019)

Thorough exam, staff very supportive, questions answered.


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr Harlan and his staff are efficient and very friendly.


StarStarStarStarStar 5 star service and follow up. —    (Patient since Sat Jan 01 00:00:00 MST 1)

5 star service and follow up.


StarStarStarStarStar I was satisfied with the overall experience at ... —    (Patient since Wed Jan 16 00:00:00 MST 2019)

I was satisfied with the overall experience at the office yesterday from the sign in to examination. Thank you!!


StarStarStarStarStar Dr Patel and the Mercy staff are fantastic —    (Patient since Mon Aug 28 00:00:00 MDT 2017)

The staff and Dr Patel at the Mercy location were extremely nice, helpful, and made me feel important with my visit and concerns. They were short staffed but despite this, each individual took their time to hear my concerns and spend time helping with my care. Also Dr Patel really listened to me and my concerns and had a very helpful conversation about how I was feeling. This was a very big contrast from what I experienced at the Lutherville/Towson office. I would pay the extra specialist co pay every time to be seen here for all my eye visits, the care and service is well worth it.


StarStarStarStarStar Dr. Booth, as always was wonderful! But, I did ... —    (Patient since Wed Aug 23 00:00:00 MDT 2017)

Dr. Booth, as always was wonderful! But, I did mention to her that I called the billing office over the course of two days 5-6 times to get an idea of what my insurance would cover for the YAG procedure. I never received a return phone call. Dr.Booth asked my to write a letter to the management, which I will do asap.


StarStarStarStarNo Star Only one thing to change... —    (Patient since Mon Jan 13 00:00:00 MST 2020)

My experience at Katzen-Mercy is always excellent. The people are professional and pleasant, my wait time is minimal and the service is top-notch. The only change I would suggest is the conversation within the office. I realize that you employee relationships are important to the work of an organization, but some of the content discussed by employees and heard by clients is unprofessional. Provide some guidance on appropriate conversation in the office, and the experience should be top-notch.


StarStarStarStarStar This is the best place to receive quality care ... —    (Patient since Fri Aug 23 00:00:00 MDT 2019)

This is the best place to receive quality care from doctors who truly care about you. Dr. Williams is excellent and he truly treats you like a person not a patient on paper. The techs and assistants are all very kind, patient, and helpful.


StarStarStarStarStar Awesome staff!! I always have a great experienc... —    (Patient since Thu Mar 14 00:00:00 MDT 2019)

Awesome staff!! I always have a great experience during my visit. The receptionist don't mind going the extra mile to accommodate your needs. Dr. Williams is the BEST!!! Thanks for all that you and your staff do.


StarStarStarStarStar Dr. Baziz and staff are to be highl... —    (Patient since Mon Sep 30 00:00:00 MDT 2019)

Dr. Baziz and staff are to be highly commended and recommended!


StarStarStarStarStar While the staff, and caregivers are very qualif... —    (Patient since Sat Jan 01 00:00:00 MST 1)

While the staff, and caregivers are very qualified, there is always a delay in actually seeing a provider and sometimes between tests once you actually get out of the waiting room.


StarStarStarStarStar Great service, great care! —    (Patient since Sat Jan 01 00:00:00 MST 1)

My recent visit to Dr. Marcic in her Mercy office was great. I had recently changed insurance and the woman at the front desk was very efficient in updating my information. I had a short wait until I had my field vision test and then on to the Dr. office. I was out of the office within 45 minutes, buoyed by an excellent prognosis and an enjoyable visit. Jacquie Lucy


StarNo StarNo StarNo StarNo Star i went to the appointment.the computers were d... —    (Patient since Fri Aug 23 00:00:00 MDT 2019)

i went to the appointment. the computers were down. I was not given my prescription. I have not been able to sign into my portal account because the portal account asks me to establish still another account. I want a copy of my prescription. i called the office this morning. The correct number and extension and was told by the automated system that I should call at that number and that extension "goodbye."


StarStarStarStarStar I was very pleased with my visit. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was very pleased with my visit.


StarStarStarStarStar Best Service Ever getting my eyes examined —    (Patient since Tue May 24 00:00:00 MDT 2022)

Best Service Ever getting my eyes examined


StarStarStarStarStar Professional intern - a pleasure to meet her ac... —    (Patient since Mon Sep 16 00:00:00 MDT 2019)

Professional intern - a pleasure to meet her acquaintance!


StarStarStarStarStar Katzen Eye Group is wonderful  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Katzen Eye Group is wonderful


StarStarStarStarStar Exceptional service, easy check-in and check-ou... —    (Patient since Wed Jul 19 00:00:00 MDT 2017)

Exceptional service, easy check-in and check-out, Dr's are the highest quality


StarStarStarStarStar  —    (Patient since Tue Jun 21 00:00:00 MDT 2022)

I'm covered only by Medicare. I have no idea what the charges will be and thus no idea what my co-pay will be. Hard to evaluate satisfaction of service provided without a cost factor. Service and competency were fine.


StarStarStarStarStar Everyone is so pleasant, explains things clearl... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Everyone is so pleasant, explains things clearly and appointments are done in a timely manner


StarStarStarStarStar Friendly staff, smooth check-in, efficient appo... —    (Patient since Tue Jul 11 00:00:00 MDT 2017)

Friendly staff, smooth check-in, efficient appointment! Thank you!


StarStarStarStarStar All Eyes on Me —    (Patient since Fri Aug 09 00:00:00 MDT 2019)

Great place for excellent eye care. Your eye health is very important to them!


StarStarStarStarStar I'm Antwaan's Mother. Antwaan is 9 years old.  —    (Patient since Wed Jul 10 00:00:00 MDT 2019)

I never really have a bad experience until yesterday. See below. I'm also more perturbed by some of the patients in the waiting area. Yesterday, a lady had on half a see-through shirt with a colorful bra underneath. That was disturbing & I feel she should have been required to cover up.


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Vision staff and doctors were very good, the handling of the process to procure new glasses and contacts with the other side of the office was not at all a good and/or professional experience.


StarStarStarStarStar Great experience! I actually enjoyed my visit!... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great experience! I actually enjoyed my visit!


StarStarStarStarNo Star The staff and doctors are excellent. —    (Patient since Fri Sep 18 00:00:00 MDT 2020)

The staff and doctors are excellent.


StarStarStarStarStar Well take care of by Doctor and staff. I'm so ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Well take care of by Doctor and staff. I'm so grateful.


StarNo StarNo StarNo StarNo Star Worst Experience —    (Patient since Sat Jan 01 00:00:00 MST 1)

Worst experience ever at Katzen. Will not be returning to Downtown location or Dr. Casey. Poor job by some intern who was unsure of what she was doing and have me read after my pupils were dilated, unsupervised entire time. Only saw Dr. Casey for about 4 or 5 minutes. Pain in left eye mostly after visit. 24 hours later still in pain due to visit. Wish there was a lower rating to give. Hope there is no permanent damage. Horrible experience.


StarStarStarStarStar  —    (Patient since Wed Oct 02 00:00:00 MDT 2019)

Dr. Golub experience and due diligence AND patients, helped me resolve the proper contact lens prescription


StarStarStarStarStar Waiting time is poor. Appointments are 30-45 m... —    (Patient since Tue Jan 29 00:00:00 MST 2019)

Waiting time is poor. Appointments are 30-45 minutes behind even at the start of the day!


StarStarStarStarStar All staff are professional and pleasant  —    (Patient since Thu Mar 14 00:00:00 MDT 2019)

All staff are professional and pleasant


StarStarStarStarStar The Katzen Eye website is easy to navigate! —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

The Katzen Eye website is easy to navigate!


StarStarStarStarStar very kind and informative. —    (Patient since Tue May 30 00:00:00 MDT 2017)

very kind and informative.


StarStarStarStarStar 5stars Katzen eye group rates 5 stars with me ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

5stars Katzen eye group rates 5 stars with me and my family


StarStarStarStarStar Love Dr Novi - staff is good.  —    (Patient since Fri Jun 02 00:00:00 MDT 2023)

Love Dr Novi - staff is good.


StarStarStarStarStar Overall everything was good until I needed to p... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Overall everything was good until I needed to pick out glasses. Then I got attitude and the gentleman didn't want to get out of his seat to assist me.


StarStarStarStarStar Staff very attentive, and wait was very minimal... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Staff very attentive, and wait was very minimal.


StarStarStarStarStar It is always a pleasure to return to Katzen Eye... —    (Patient since Sat Jan 01 00:00:00 MST 1)

It is always a pleasure to return to Katzen Eye Group for my annual eye exams. They are concerned and the care that I get is second to none.


StarStarStarStarStar I give it 4 stars.my overall visit was good. Th... —    (Patient since Tue May 21 00:00:00 MDT 2019)

I give it 4 stars.my overall visit was good. The student doctor was great and was on point


StarStarStarStarStar The service was excellent, and I felt comforta... —    (Patient since Tue Mar 26 00:00:00 MDT 2019)

The service was excellent, and I felt comfortable during my exam. From check in through the eye exam and exit. Thank you.


StarStarStarStarStar My recent visits with Katzen Eye Group have gon... —    (Patient since Sat Jan 01 00:00:00 MST 1)

My recent visits with Katzen Eye Group have gone well. After my original prescription was prescribed, I determined that the glasses that were made did not suit my vision needs. I contacted Katzen and I was able to get into see Dr Williams in a timely manner for a prescription re-check. Some adjustments were made to my prescription. I've order new lens and expect them to work better for me.


StarStarStarStarStar Impeccable! —    (Patient since Tue Sep 20 00:00:00 MDT 2022)

My service and experience over many years at Katzen is consistently outstanding!


StarStarStarStarStar Everyone is always very courteous and knowledga... —    (Patient since Wed Mar 02 00:00:00 MST 2022)

Everyone is always very courteous and knowledgable.


StarStarStarStarStar Just what Dr Carney spoke of I love KATZEN Eye Grp —    (Patient since Thu May 12 00:00:00 MDT 2022)

Every time I come through the doors I'm always greeted with a smile even if they are on the phone helping someone else out. Dr Harlan and his right hand man are just an unbeatable team along with the staff members who put drops in your eyes to taking the photos of your eyes. It's nice to know I've left a semi good eye team, to have found a most excellent Eye specialist and staff like the one my last Doctor spoke of so often. I found them Dr Carney wherever you are!


StarStarStarStarStar The staff was attentive, courteous, supportive ... —    (Patient since Wed Jan 16 00:00:00 MST 2019)

The staff was attentive, courteous, supportive and informative.


StarStarStarStarStar The staff was very professional and kind. I di... —    (Patient since Mon Mar 09 00:00:00 MDT 2020)

The staff was very professional and kind. I did not have a long wait. My doctor is the best.


StarStarStarStarStar I was pleasantly surprised and pleased with the... —    (Patient since Tue Jan 05 00:00:00 MST 2021)

I was pleasantly surprised and pleased with the overall exam and the staff interaction with me which was great.


StarStarStarStarStar Great Customer Service —    (Patient since Fri Nov 15 00:00:00 MST 2019)

Thank your Katzen Eye Group for such great customer service. The whole team is just wonderful, no matter what location I am seen at I always receive great customer service. Gail Howard


StarStarStarStarStar Your staff and doctors were very caring and und... —    (Patient since Fri Dec 07 00:00:00 MST 2018)

Your staff and doctors were very caring and understanding. They greeted you in such a pleasant manner.


StarStarStarStarStar service is always prompt and professional —    (Patient since Thu Jun 02 00:00:00 MDT 2022)

service is always prompt and professional


StarStarStarStarStar I never have a bad experience here. The staff i... —    (Patient since Mon Mar 01 00:00:00 MST 2021)

I never have a bad experience here. The staff is very pleasant


StarStarStarStarStar I am always treated respectfully when I have an... —    (Patient since Mon Oct 19 00:00:00 MDT 2020)

I am always treated respectfully when I have an appointment at Katzen Eye Group.


StarStarStarStarNo Star Great staff, great experience —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Williams and his staff were all very friendly and professional. Parking at the Mercy location can take a little time but it's pretty easy once you're used to it since the garage is attached to the building. On a side note, I didn't know until my third visit that there's a validation to save a few dollars on the parking fee! Definitely get the validation. (Or valet park in the front if you're in a rush). The phone system can be a pain as you have to sit through a pretty long message just to make an appointment and I've had trouble getting through to the optical department a couple of times, which is why I took off one star, but everything else was great.


StarStarStarStarStar Dr. Casey, knows her stuff, she was very good. ... —    (Patient since Tue Mar 26 00:00:00 MDT 2019)

Dr. Casey, knows her stuff, she was very good. The staff was very nice as well.


StarStarStarStarStar You guys are the best keep doing what you do —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

You guys are the best keep doing what you do


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Staff were all very accommodating, wait time was at a minimum, over all very well run practice.


StarStarStarStarStar I have been a Katzen patient for many years, an... —    (Patient since Tue Dec 06 00:00:00 MST 2022)

I have been a Katzen patient for many years, and have received excellent care. I plan on remaining a Katzen patient for many years to come.


StarStarStarStarStar Outstanding Doctor's office —    (Patient since Sat Jan 01 00:00:00 MST 1)

Excellent staff from the front desk, doctor's assistant to Dr. Casey. Great service and attention by all.


StarStarStarStarStar The staff is very warm, friendly, and knowledge... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff is very warm, friendly, and knowledgeable, and professional.


StarStarStarStarStar  —    (Patient since Tue May 14 00:00:00 MDT 2019)

I have have had a very pleasant experience at katzen eye group.


StarStarStarStarNo Star Killian's name was incorrectly spelled (still i... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Killian's name was incorrectly spelled (still is). Killian is my son, so the emails addressed to him aren't correct. The wait seemed a bit on the long side considering we arrived 10 min early. The care (the important bit) went well - doctors and technicians were professional.


StarStarStarStarNo Star I was pleased with my most recent visit. —    (Patient since Thu Sep 05 00:00:00 MDT 2019)

I was pleased with my most recent visit.


StarStarStarStarNo Star Online presence is good with appointment remind... —    (Patient since Thu Aug 27 00:00:00 MDT 2020)

Online presence is good with appointment reminders.


StarStarStarStarStar Dr. Donna Booth- exceptional professional  —    (Patient since Wed Jun 28 00:00:00 MDT 2017)

Dr. Donna booth is an exceptional expert on chronic dry eye syndrome.


StarStarStarStarStar I am always pleased with Katzen Eye Group. The ... —    (Patient since Thu Mar 30 00:00:00 MDT 2023)

I am always pleased with Katzen Eye Group. The staff is always polite and professional, waiting time is minimal and they work well to assist you with follow-up appointments. The physicians are prompt and explain and take time to answer question.


StarStarStarStarStar Continue the great service. People in general a... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Continue the great service. People in general appreciate kindness & sincere caring.


StarStarStarStarNo Star The experience was a positive one with staff, e... —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

The experience was a positive one with staff, especially Robert (not sure i have right name; he did injection and took pictures of eye) and the young woman at the front desk. Dr. Grodin is very nice and thorough in his explanation and seems to be open to questions.


StarStarStarStarStar My 1st visit to Katzen's at Mercy on March 21st... —    (Patient since Sat Jan 01 00:00:00 MST 1)

My 1st visit to Katzen's at Mercy on March 21st was a pleasant, highly professional experience. I intend to continue my eye care with Katzen.


StarStarStarStarStar  —    (Patient since Thu Apr 14 00:00:00 MDT 2022)

Everything was explained to me and they did a good job I would recommend them anytime thank you to everyone


StarStarStarStarStar This was the best eye exam that i have ever hav... —    (Patient since Fri Aug 02 00:00:00 MDT 2019)

This was the best eye exam that i have ever have. Very thorough & professional.


StarStarStarStarStar This was my second visit to Katzen. As the fir... —    (Patient since Sat Jan 01 00:00:00 MST 1)

This was my second visit to Katzen. As the first I found everything very customer service positive with one exception. That exception was the technician, not Dawn, but the second person who examined me, was gruff and very unpleasant. I didn't feel welcome but more of a bother to her day. Also, of my two visits to Katzen, she was the only person who was not wearing a name badge; which I feel is indicative this person doesn't want anyone to know her name, apparently so she couldn't be called out by name.


StarStarStarStarStar  —    (Patient since Thu May 09 00:00:00 MDT 2024)

Great team of doctors who care about their patients. Especially Dr J B Harlan.


StarStarStarStarStar I love the staff. they were very friendly and m... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I love the staff. they were very friendly and made the atmosphere fun.


StarStarStarStarNo Star Dr. Williams is excellent! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Williams is excellent!


StarStarStarStarStar  —    (Patient since Thu Sep 22 00:00:00 MDT 2022)

I've used Katzen Medical Associates for several years annual visits only and it is dishearten when a prescription is generated without the patient requesting one. It is even more upsetting when you are billed $50 for a prescription for glasses when there's very little change noting the script is good for 2yrs but a new one is generated annually. I believe this is an example of taking advantage of a Patient and will be reported to the Better Business Bureau.


StarStarStarStarStar Very informative and took time to show they car... —    (Patient since Thu Aug 08 00:00:00 MDT 2019)

Very informative and took time to show they cared.


StarStarStarStarStar Dr. Casey was very thorough in explaining my pr... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Casey was very thorough in explaining my progress.


StarStarStarStarStar awesome staff of support employees and doctors ... —    (Patient since Mon Feb 20 00:00:00 MST 2017)

awesome staff of support employees and doctors


StarStarStarStarStar I give my visit a 3.5 out of 5 stars. I spent a... —    (Patient since Thu May 16 00:00:00 MDT 2019)

I give my visit a 3.5 out of 5 stars. I spent a long time between processes waiting. I arrived on time. Someone who came after I did wasnseen was seen before me. I can't say whether or not she was seeing the same doctor, but she was irate and possibly was seen iin an effort to quiet her. I arrived at 8:40 and left at 11:30. . The staff was kind and efficient.


StarStarStarStarStar Amazing service, prompt, efficient.  —    (Patient since Wed Feb 15 00:00:00 MST 2017)

Amazing service, prompt, efficient.


StarStarStarNo StarNo Star Good techs...bad optical —    (Patient since Sat Jan 01 00:00:00 MST 1)

This was my first visit to Katzen. I was pleasantly surprised by the ease of getting an appointment scheduled. I work at Mercy so I felt it would be easy to go to the Mercy location. Some background: Exactly one year ago, I purchased glasses from another place. They had to be remade twice because they gave me a headache after 5 minutes of wear. After the 2nd remake, they still gave me a headache, however the insurance company would not pay for anymore. Therefore, I had to wait a year for new benefits. I decided to go to Katzen. The staff was friendly when I arrived. The tech, Tyler, was great. When I saw Dr. Baziz, I told him about my previous troubles with my glasses and informed him that I came to Katzen because the other optical place could not figure out what the issue was. Dr. Baziz, who was very calm and seemed like he cared, told me that it’s most likely an issue with the glasses themselves. He told me that I should go see the optical staff and have them look at the glasses. So I did. After signing in to the optical side, my name was called. The person automatically assumed that I wanted to pick out glasses, which wasn’t necessarily the case. But I looked anyway. In addition, I told her about the issue with my glasses. After picking out a pair of glasses, she had someone else look at my current glasses. After about 10 or 15 minutes, that person came out with my glasses and informed me that there was no prescription in the left lens. The gentleman concurred and said that he looked as well and saw no prescription. Dumbfounded, I chose not to get new glasses there. The main reason is that I was 100% that there was a prescription in the lens. Also, Tyler had previously looked at the glasses and saw that there was definitely a prescription in them. This led me to believe that the optical department might have some issues and I did not want to be bothered with that at all.


StarStarStarStarStar Staff was on point as usual.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Staff was on point as usual. Thanks to Tyler for thorough and quick preliminary, Deanna for being friendly and conversational, always good to see Debbie and Dr. Williams, who explains everything and puts you at ease. Don't know his name, but the young man in the eyeglass area is always friendly and helpful.


StarStarStarStarStar No long waits to be seen. Courteous staff. Corr... —    (Patient since Thu May 02 00:00:00 MDT 2019)

No long waits to be seen. Courteous staff. Correct diagnoses and effective treatment.


StarStarStarStarStar Dr. Marcic is the best! —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have been a Glaucoma patient of Dr. Marcic for many years and she is a wonderful practitioner. She always provides clear and understandable information. She answers questions thoroughly and gives suggestions. Katzen Eye Group is lucky to have her.


StarStarStarStarStar Too many patients scheduled. —    (Patient since Wed May 04 00:00:00 MDT 2022)

Too many patients scheduled.


StarStarStarStarStar I really like going to Katzen eye clinic,  —    (Patient since Fri Sep 27 00:00:00 MDT 2019)

I really like going to Katzen eye clinic,


StarStarStarStarStar Very good experience. Especially with Matthew, ... —    (Patient since Mon Mar 11 00:00:00 MDT 2019)

Very good experience. Especially with Matthew, who was very good with explaining what was about to happen and what he was doing. Richard (technician) could be a little better about that kind of thing. As in, "I'm going to measure this now, etc."


StarStarStarNo StarNo Star Office experience ok, follow up terrible  —    (Patient since Fri Feb 01 00:00:00 MST 2019)

My experience in the office was ok however since then I have been trying to reach someone about questions I have, setting up a follow up appointment, and getting access to the portal and no one is helpful. Not having a direct office line and sending everyone to a call center makes for a terrible customer service experience.


StarStarStarStarStar Very good very professional...... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very good very professional......


StarStarStarStarStar Dr. Williams is amazing!  —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Dr. Williams is amazing! I have worked with him for over a year when he fitted me with hard contact lenses. We have now switched to the larger sclaral lenses (sp?) and he has been very patient with me. He takes time during each exam to walk me through any issues I might be having and laying out solutions.


StarStarStarStarStar Fast, polite staff and a polite and very inform... —    (Patient since Thu Aug 22 00:00:00 MDT 2019)

Fast, polite staff and a polite and very informative staff makes me happy to go the eye doctor.


StarStarNo StarNo StarNo Star Long wait times and added unnecessary charges —    (Patient since Sat Jan 01 00:00:00 MST 1)

My biggest concern was with the extensive waiting time after the initial vision test. The wait time for dialation and ultimately seeing the doctor was over 1 1/2 hrs. Also the contact fitting fee seemed like an unnecessary charge. There clearly seemed like a charge for zero actual service. On a posotive note, the front staff was very curtious and helpful as well as Tim who checked my vision at the beginning.


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Nice place and sfaff great. Just wish that someone would explain what the laser surgery is going to do to make my vision better.


StarStarNo StarNo StarNo Star Didn't update my insurance —    (Patient since Sat Jan 01 00:00:00 MST 1)

Didn't update my insurance so I had to pay out of pocket and deal with my insurance later.


StarStarStarStarStar ONLY THE BEST WILL DO —    (Patient since Sat Jan 01 00:00:00 MST 1)

I WOULD LIKE TO USE ONE WORD TO DECRIBE YOUR CONPLETE TEAM FROM THE TOP STAFF TO THE BOTTOM YOU WERE AWESONE HOWEVER I CHOUSE TO USE FANTASTICOMAGNIFEOOOO THE LARGEST COMPLIMENT I CAN GIVE IN MY OPINNION A JOB WELL DONE THANK YOU


StarStarStarStarStar A good visit —    (Patient since Tue Jan 15 00:00:00 MST 2019)

Thank you for your customer service and it's sweet and well


StarStarStarStarStar My appointment went very well —    (Patient since Wed May 24 00:00:00 MDT 2017)

My appointment went very well


StarStarStarStarStar Great Eye Doctors  —    (Patient since Fri Dec 21 00:00:00 MST 2018)

I've been going to Katzen Eye doctors at Mercy Hospital for years. I have nothing to say but positive things from the front desk to my doctor, Dr. Eric Williams! Wait time is great! Initial assessment..great! Exam and evaluation by Dr. Williams...great! Overall I'm very happy with my experience here and wouldn't go anywhere else


StarStarStarStarStar I could not be more pleased with the care and m... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I could not be more pleased with the care and medical treatment I've received from Dr. Brett Katzen.


StarStarStarStarStar Very professional staff and dr.Patel. My only c... —    (Patient since Wed Oct 31 00:00:00 MDT 2018)

Very professional staff and dr.Patel. My only complaint is my prescription wasn't faxed to the pharmacy when it was sopposed to be faxed.


StarStarStarStarStar I was recently in for an check up and the servi... —    (Patient since Fri Nov 18 00:00:00 MST 2016)

I was recently in for an check up and the service was very professional and friendly as well as fast and efficient, I would recommend them to my friends and colleagues in the future.


StarStarStarStarStar Fantastic from Reception to Glasses —    (Patient since Mon Dec 10 00:00:00 MST 2018)

Fantastic from Reception to Glasses


StarStarStarStarStar The staff was very personable and "enlightened"... —    (Patient since Tue Oct 22 00:00:00 MDT 2019)

The staff was very personable and "enlightened"


StarStarStarStarStar Never a disappointing! —    (Patient since Mon Feb 20 00:00:00 MST 2017)

My experiences with the staff have been and continue to be professional and supportive.


StarStarStarStarStar  —    (Patient since Tue Sep 20 00:00:00 MDT 2022)

I arrived early, was taken in early and each step was efficient. I finished quickly and had all my questions answered. Thank you


StarStarStarStarStar Very professional staff always... —    (Patient since Fri Jun 24 00:00:00 MDT 2022)

Very professional staff always


StarStarStarStarStar The service was wonderful you guys are the greate... —    (Patient since Thu Aug 27 00:00:00 MDT 2020)

The service was wonderful you guys are the greatest... 10 stars


StarStarStarStarStar My review is always the same had a good experienc... —    (Patient since Fri Jan 11 00:00:00 MST 2019)

My review is always the same had a good experience at the office.


StarStarStarNo StarNo Star Prompt, thorough, and reasonable service —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was quickly scheduled which was nice. ANd the speed never slowed down to even say hello! I was promptly moved through the machine and overal felt like a transaction. There was nothing notable about the service and very little to make the experience personal and generate a level of trust between staff/doctor and myself. If you are looking purely for an in/out get the service done experience this is great!


StarStarStarStarStar I always have a good doctor's visit when i come. ... —    (Patient since Thu Sep 28 00:00:00 MDT 2017)

I always have a good doctor's visit when i come. Everyone is friendly and nice.


StarStarStarStarStar Tiarra, the tech, was fantastic.... —    (Patient since Thu Sep 29 00:00:00 MDT 2016)

Tiarra, the tech, was fantastic.


StarStarStarStarStar Excellent, kind, friendly, caring staff!!... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Excellent, kind, friendly, caring staff!!


StarStarStarStarStar The employees there are very friendly and helpful... —    (Patient since Thu Jan 10 00:00:00 MST 2019)

The employees there are very friendly and helpful. Nice clean atmosphere in both offices.


StarStarStarStarStar Difficult Eye (Small Pupil) —    (Patient since Wed Sep 21 00:00:00 MDT 2016)

Although my eye surgery was very difficult, Dr. Karen took on the challenge of removing the cataract from my eye with exceptional skill and caring, when I returned to his office the next day I had 20 20 vision. He and his entire staff are professional and AMAZING.


StarStarStarStarStar Al Bussone —    (Patient since Fri Sep 16 00:00:00 MDT 2016)

Was seen within hours of being referred to Dr. Perils I was seen. This exam led to a referral to a vascular surgeon that same day. Very positive experience.


StarStarStarStarStar Dr. Williams is great. So nice and friendly.... —    (Patient since Mon Nov 18 00:00:00 MST 2019)

Dr. Williams is great. So nice and friendly.


StarStarStarStarStar Katzen Eye Group-Mercy is always a great experience... —    (Patient since Tue Sep 17 00:00:00 MDT 2019)

Katzen Eye Group-Mercy is always a great experience. The Doctors & Optometrists always explain to me any questions/concerns I have concerning my eye health in medical language I can comprehend.


StarStarStarStarStar Krissa  —    (Patient since Fri Jun 14 00:00:00 MDT 2019)

very friendly and professional.


StarStarStarStarStar Fast friendly and easy. Scheduled appoint within ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Fast friendly and easy. Scheduled appoint within a day of making the call. Guided through the entire process by lovely people who made me aware of what to expect and what they were doing. Very easy to recommend!


StarStarStarStarStar Thumbs up  —    (Patient since Fri Feb 28 00:00:00 MST 2020)

I had a great visit the staff was very kind and the service was great


StarStarNo StarNo StarNo Star You can find cheaper glasses at Walmart. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everything about my exam was wonderful. Katie and Dr. Novey were a charm, I really liked them. I was really looking for a better set of spectacles than those offered at the drug store, no matter how minor my prescription but after being told several times (at least 3) by Mike (I believe) that Walmart would be cheaper than my $25. copay, I was exhausted and gave up, even after I had selected the nice frames that I wanted. Fortunately I was able to find and explain my dilemma to someone sensible at Katzan and I will be visiting the Rosedale location to see Kirstin (sp?) but I really wasn't hoping to have to make a second trip.


StarStarStarStarStar Staff is very professtional. I am always seen wi... —    (Patient since Tue Jul 05 00:00:00 MDT 2022)

Staff is very professional. I am always seen within 5 minutes of my appointment.


StarStarStarStarStar My Mercy Visit for Glaucoma Screening —    (Patient since Sat Jan 01 00:00:00 MST 1)

The service here was excellent and the staff were very competent.


StarStarStarStarStar What a wonderful group of professionals from the ... —    (Patient since Thu Nov 10 00:00:00 MST 2016)

What a wonderful group of professionals from the staff to the doctors .


StarStarStarStarStar Everyone was great - friendly and professional  —    (Patient since Tue Dec 17 00:00:00 MST 2019)

Everyone I dealt with was great - friendly and professional. I look forward to returning soon for some new specs! 😀


StarStarStarStarStar I was distressed to see the conditions under whi... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was distressed to see the conditions under which my doctor and her staff had to work when I was in the office on Thursday, August 18, 2016. The rooms were very cold. Normally, I enjoy a cooler room, but to see Dr, Marcis's assistant in a long-sleeved jersey underneath her uniform when the temperature was already above 85 degrees at 9:00 in the morning was simply ridiculous. Dr, Marcic apologized over and over about the lack of working equipment, double-checking things to make sure they would work when needed, and in general not satisfied with the way the office suite was not properly set up for patients as well as doctors. I have enormous respect for Dr. Marcic---I have come to trust her judgment as well as her medical expertise, and when she is concerned about a lack of working equipment, I also become concerned. Katzen Eye Group has a great reputation, but I can assure you that it will not remain so if patients are getting short shrift because this particular office suite isn't the main suite on the ninth floor. I am not happy when my trusted physician is not happy. Should this continue, I will report this to my insurance company, who will then investigate and could possibly drop Katzen Eye Group as a preferred provider. Please make the necessary changes, listen to the staff about what their needs are---and make sure they get what they need so that your patients get what they need in turn. That's the bottom line, after all---isn't it?


StarStarStarStarStar Kudos to Katzen's —    (Patient since Thu Aug 18 00:00:00 MDT 2016)

I'm a grumpy old man who hates going to any health provider's office but I have to say my visit to the Katzen Mercy offices was absolutely my best experience ever with any healthcare provider. The staff were especially accommodating and sensitive to my scheduling issues and took time to answer questions I had not even thought to ask. I proposed to Kana, the surgical coordinator on the spot, and was only dissuaded because my wife and Kana were overcome with laughter. Kudos to Katzen Eye....


StarStarStarStarStar Great service and pleasant atmosphere ... —    (Patient since Fri Mar 08 00:00:00 MST 2019)

Great service and pleasant atmosphere


StarStarStarStarStar I give a 5 star rating for Katzen Eye Group and w... —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

I give a 5 star rating for Katzen Eye Group and was impressed by the friendly and professional exam I received. Going from station to station of the exam was with ease and pleasant.


StarStarStarStarStar Such a WONDERFUL place & staff!!!... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Such a WONDERFUL place & staff!!!


StarStarStarStarStar  —    (Patient since Wed Sep 18 00:00:00 MDT 2019)

Having been associated with the Katzen Eye Group for more years then I can remember, It all started with Dr. Leeds katzen and I have always received the best care for my eyes possible.


StarStarStarStarStar There is nothing wrong with the Katzen eye group, leave things just the wat they r Im pleased with everthing —    (Patient since Thu Aug 22 00:00:00 MDT 2019)

There is nothing wrong I love this place.


StarNo StarNo StarNo StarNo Star Horrible experience. I can't believe they're allowed to practice in this manner....... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Horrible experience. I can't believe they're allowed to practice in this manner....


StarStarStarStarStar Just terrific. A job well done.... —    (Patient since Wed Aug 29 00:00:00 MDT 2018)

Just terrific. A job well done.


StarStarStarStarStar Enjoyed the service rendered... —    (Patient since Tue Jun 25 00:00:00 MDT 2019)

Enjoyed the service rendered


StarStarStarStarStar Knowledge and Effectiveness —    (Patient since Tue Jan 19 00:00:00 MST 2021)

The physicians and staff work efficiently and knowledgeably as they treat and examine patients. I have nothing but praise for the service I have received at Katzen Eye Group


StarStarStarStarStar It's always great to return to Katzen!... —    (Patient since Tue Jun 25 00:00:00 MDT 2019)

It's always great to return to Katzen!


StarStarStarStarStar  —    (Patient since Mon Sep 30 00:00:00 MDT 2019)

Thanks for all the very helpful exams.


StarStarStarStarStar I love my visit so quick & very polite... —    (Patient since Fri Aug 26 00:00:00 MDT 2022)

I love my visit so quick & very polite


StarStarStarStarStar Everything at your fingertips. Katzen is great! ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everything at your fingertips. Katzen is great!


StarStarStarNo StarNo Star Make extra time for your appt!... —    (Patient since Tue Apr 23 00:00:00 MDT 2019)

Make extra time for your appt!


StarStarStarStarStar my visit was a 5 and i was very happy..... —    (Patient since Thu Oct 08 00:00:00 MDT 2020)

my visit was a 5 and i was very happy..


StarStarStarStarStar My appointment went smoothly as usual. A great, friendly, and knowledgable staff gives me the con... —    (Patient since Thu Aug 22 00:00:00 MDT 2019)

My appointment went smoothly as usual. A great, friendly, and knowledgable staff gives me the confidence to keep coming back.


StarStarStarStarStar The quality of care is excellent! I needed an emergency appointment which I was given right away.... —    (Patient since Mon Aug 17 00:00:00 MDT 2020)

The quality of care is excellent! I needed an emergency appointment which I was given right away. This by the way was my first visit and I was treated immediately in a very caring manner. Thanks so much!


StarStarStarStarStar  —    (Patient since Mon Dec 17 00:00:00 MST 2018)

keep doing good work good work needs good providers you have those


StarStarStarStarStar Don't have one —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great Eye Doctors I wouldn't trade them for nothing they take there time to explain to you about your problem


StarStarStarStarStar When I get my eyes examined at Katzen Eye Group I always feel as if my eyes are being well taken c... —    (Patient since Thu Jan 06 00:00:00 MST 2022)

When I have gotten my eyes examined at Katzen Eye Group I always feel as if my eyes are being well taken care of. I would not go anywhere else to get my eyes examined.


StarStarStarStarStar I have to say a bad review and the only reason I continue to come there is because it's on a bus l... —    (Patient since Mon Jan 15 00:00:00 MST 2018)

I have to say a bad review and the only reason I continue to come there is because it's on a bus line that were I live and it's easy to get too, otherwise, I would go somewhere else. The reason why I say this is, every time I have an appointment except for the one I just had on 7/8/2016. I'm always there 30 minutes ahead of time, and wait at least an hour or more before I'm seen. Then after the exam, when It's time to get my script, it's always a problem with the staff, they are always trying to charge me for a contact prescription, (not the exam), my insurance pays for the eye exam and contact exam. However, they will only allow for the purchase of eye glasses or contact lens. So, I always choose the eye glasses, and take my contact prescription and purchase them through other much more affordable providers. However, every, single time, I come there it is a long drawn out problem with staff who appears to not know this, we constantly go back and forth until review my history.


StarStarStarStarStar As always, my visit was pleasant. The Dr and staff were thorough and professional. ... —    (Patient since Fri Aug 09 00:00:00 MDT 2019)

As always, my visit was pleasant. The Dr and staff were thorough and professional.


StarStarStarStarStar Excellent Experience  —    (Patient since Thu Aug 22 00:00:00 MDT 2019)

Helpful and friendly staff , short wait time for appointments and choosing glassed.


StarStarStarStarStar On my visit to your office was a very pleasant experience. the staff are very courteous and... —    (Patient since Fri Dec 14 00:00:00 MST 2018)

On my visit to your office was a very pleasant experience. the staff are very courteous and friendly from the front desk to the one in the back. and the i was waited on in a timely manner. over all i will give an enjoyable visit..


StarStarStarStarStar Wonderful.  —    (Patient since Wed Mar 20 00:00:00 MDT 2019)

I'm Giving Them 5 Stars because of the staff


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I thought my visit was a good visit


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I am not really happy with the service at your practice. I may be looking for a new eye doctor.


StarStarStarStarStar  —    (Patient since Tue Dec 13 00:00:00 MST 2016)

Competent, professional, courteous, amicable as always. I am a twenty plus year patient and expect to continue being a patient of Dr. Katzen until he retires or I do. Service and care have always been exemplary..


StarStarStarStarStar I think the docter was wonderful but out in the area where we picked out our glasses was very unpr... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I think the docter was wonderful but out in the area where we picked out our glasses was very unprofessional they were laughing and joking like they were at a party


StarStarStarStarStar Yesterday I went to Mercy Medical Center to the katzen Eye Group unit... —    (Patient since Tue Jun 14 00:00:00 MDT 2016)

Yesterday I went to Mercy Medical Center to the katzen Eye Group unit I have been with katzen Eye Group for some time and they are very accurate and they keep up with all my past doctor's information and my present everyone in the staff where are very nice and very helpful they all wore Smiles which is a great part of their uniform I would suggest anyone looking for treatment continue treatment at the mercy location


StarStarStarStarStar Happy Camper! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Novey and Lauren are pretty typical with providing good, quick service. It's so amazing how quickly he can fine tune an astigmatism.... Besides them Chantel, Mike, and Rochelle were the three to make my last visit amazing! They wen't above and beyond to meet my needs after me mentioning how confusing the process was for me the last time. Returning actually gave me a little anxiety, but I now know it was for no good reason. All I had to do was give them a chance. Though I know I already did so a million times in the office, I'd like to thank the entire team (both present and not) for doing whatever they could to make that experience possible for me.... I can't wait to pick up my new specs next week!


StarStarStarStarStar My visit at katzen Eye Group Mercy Hospital... —    (Patient since Tue Sep 03 00:00:00 MDT 2019)

Enjoyed my visit from the receptionist the technicians and the doctors are very professional


StarStarStarStarStar  —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

No matter what I am looking for its not hard to find!


StarStarStarNo StarNo Star waiting so long to see a tech. ... —    (Patient since Fri Jan 11 00:00:00 MST 2019)

Hello, I have been coming to the Mercy Medical office for a long time, and yesterday was the first time that I have had to wait a long time to be seen after having my eyes delited. Only one tech was working & they gave her 5 other clients in front of me. I kust wanted to clear this matter up. Thank you Myra G, Highgate


StarStarStarStarStar Good Service —    (Patient since Mon Aug 28 00:00:00 MDT 2023)

I liked the services I received during my visit.


StarNo StarNo StarNo StarNo Star  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have a follow up appointment in September. I wish to leaver a more accurate rating later.


StarStarStarStarStar very pleased with the efficiency and professionalism of your operation... —    (Patient since Thu May 19 00:00:00 MDT 2022)

very pleased with the efficiency and professionalism of your operation


StarStarStarStarStar  —    (Patient since Mon Feb 25 00:00:00 MST 2019)

rate 5 stars for promptness, pleasant and professional service.


StarStarStarStarStar I really enjoyed the service I got at Katzen Eye Group. I was late because I was looking all over... —    (Patient since Mon Jun 13 00:00:00 MDT 2016)

I really enjoyed the service I got at Katzen Eye Group. I was late because I was looking all over the place for the office ... thought I was going to my dental appointment. I was treated very well when I explained why I was late. I was warned it may be a wait and I was ok with that ... But the wait was not long at all and the treatment was exceptional. Thank you. Even though I got some bad news I felt I was well treated and I will be back for my next appointment in two weeks.


StarStarStarStarStar I had a really wonderful first-time experience with Katzen Eye Group-Mercy. The staff was friendly... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I had a really wonderful first-time experience with Katzen Eye Group-Mercy. The staff was friendly and efficient and I was in and out in under an hour for my general eye exam.


StarStarStarStarStar  —    (Patient since Thu Aug 27 00:00:00 MDT 2020)

The staff is wonderful. They explain step by what they will be doing and how it will feel


StarStarStarStarStar Very caring and friendly staff. Leah was pleasantly calming and I like Dr. Casey she educated me o... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very caring and friendly staff. Leah was pleasantly calming and I like Dr. Casey she addressed & educated me on the condition of my eye with the use of contact lenses. I left feeling confident in her evaluation and advice.


StarStarStarStarStar I love the doctor's and attendee at Mercy Katzen Eye they are very friendly and helpful and I lov ... —    (Patient since Tue Jul 30 00:00:00 MDT 2019)

I love the doctor's and attendee at Mercy Katzen Eye they are very friendly and helpful and I love the online presence


StarNo StarNo StarNo StarNo Star I will never visit any of your businesses again. The Dr seem to have forgotten that her patients a... —    (Patient since Fri May 20 00:00:00 MDT 2016)

I will never visit any of your businesses again. The Dr seem to have forgotten that her patients are adults not children.


StarStarStarStarStar Nice workers, very polite . take time out to help you make choices in eye wear.... —    (Patient since Mon Jul 01 00:00:00 MDT 2019)

Nice workers, very polite . take time out to help you make choices in eye wear.


StarStarStarStarStar Less waiting time. To be called. To see the Dr.Other than the visit went well.... —    (Patient since Wed Jul 12 00:00:00 MDT 2017)

Less waiting time. To be called. To see the Dr.Other than the visit went well.


StarStarStarStarStar The staff was very prompt and professional.... —    (Patient since Wed May 04 00:00:00 MDT 2022)

The staff was very prompt and professional.


StarStarStarStarStar My visit at Katzen Eye Group at Mercy Medical Center with Dr. Coreen Casey was very pleasant. Dr. ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

My visit at Katzen Eye Group at Mercy Medical Center with Dr. Coreen Casey was very pleasant. Dr. Casey was very friendly and kind as were the assistants who helped prepare me before Dr. Casey came in to see me. I was pleased with Dr. Casey's diagnosis and will use Katzen Eye Group for my eye care needs in the future.


StarStarStarStarStar My experiences at the Katzen Eye Group have always been positive. ... —    (Patient since Sat Jan 01 00:00:00 MST 1)

My experiences at the Katzen Eye Group have always been positive.


StarStarStarStarNo Star I had a good experience with Katzen Eye this visit. My previous visits were better. I had to resch... —    (Patient since Fri Apr 29 00:00:00 MDT 2022)

I had a good experience with Katzen Eye this visit. My previous visits were better. I had to reschedule my previous appointment the week prior and so was not able to see Dr. Williams. The OD who examined me did a very good job and explained some of the reasons for an annual visit versus seeing the doctor every two years. i felt that Dr. Williams was more communicative with care of my vision and some possible signs and symptoms. I know the signs of retinal detachment and know to call the office if I experience any of these symptoms. I explained to Dr. Corrine Casey that I needed the MVA form completed for my license renewal and she complied. I felt that she was pushing progressive lenses and that I wasn't so interested in having them at this point in time. The contact lens exam I also thought was being pushed unnecessarily. I didn't want to wait for the optician to see me after my eye exam because I was already in the office for two hours. Overall a good experience but not great as it


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Harlan, is extremely competent and, especially, clear with his explanations.


StarStarStarStarStar My opinion of my last visit with Katzen Eye Group at Mercy Hospital —    (Patient since Thu Dec 06 00:00:00 MST 2018)

Doctors their assistants and techs are wonderful. Front desk staff can be a little more pleasant. Smile and great the patient in a professional manner rather than with and attitude. That's at both check in and out counter staff. Dr Williams is very professional and has an amazing personality. He definitely eases the patients anxiety with just the tone of his soft voice and nice smile.


StarStarStarStarStar  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great service, nice staff, very fast and clean environment.


StarStarStarStarStar Katzen eye group is professional and friendly.... —    (Patient since Tue Jan 21 00:00:00 MST 2020)

Katzen eye group is professional and friendly.


StarStarStarStarStar Great Staff and Doctors! —    (Patient since Sat Jan 01 00:00:00 MST 1)

From the moment I was introduced to Doctor Groden I knew I was in good hands I wish I would have went to Katzen Eye Group when I started with my eye problems.


StarStarStarStarStar The check-up —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

Good Job Katzen!!!!! Fast service.


StarStarStarStarStar The eye exam —    (Patient since Tue May 14 00:00:00 MDT 2019)

The eye exam was quick and the attendant was very friendly and explained every step of the exam.


StarStarStarStarStar I would like to complement the two young men who fitted me for contacts and glasses —    (Patient since Tue Apr 09 00:00:00 MDT 2019)

I would like to complement the two young men who provided excellent customer services to me at my visit. The 1st young men saw me prior to me seeing the doctor, the 2nd fitted me for contacts and glasses. They were very friendly, professional and helpful. You don't see good customer service daily, when you do, we need to congratulate these employees.


StarStarStarStarStar Experience with new doctor, Dr. Casey. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Experience with new doctor, Dr. Casey.


StarStarStarStarStar The whole experience was great, everyone was so friendly and made me feel so comfortable —    (Patient since Mon Sep 21 00:00:00 MDT 2020)

The whole experience was great, everyone was so friendly and made me feel so comfortable. Thank you.


StarStarStarStarStar examination of my eyes gave me the understanding of things  —    (Patient since Mon Aug 15 00:00:00 MDT 2022)

examination of my eyes gave me the understanding of things


StarStarStarStarStar I love Dr. Golub. She's the best.But everyone was very pleasant.  —    (Patient since Wed Oct 02 00:00:00 MDT 2019)

I love Dr. Golub. She's the best. But everyone was very pleasant.


StarStarStarStarStar Excellent service for an urgent acute problem —    (Patient since Thu Mar 31 00:00:00 MDT 2016)

Dr. Harlan, whom I had not seen previously, was very thorough in his exam and in his explanation of what was a very disturbing acute visual problem for me. I have been seeing Dr. Grodin for a different matter, and have been impressed by the quality of his care as well.


StarStarStarNo StarNo Star Wrong Prescription —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr Williams was great as well as the nurse(?) who did the first part of the exam. However, the technician I saw before going into the exam room was terrible. He did not check my prescription properly, only checking correction to 20/20 when I am correctable to 20/12. After leaving and looking at my prescription in more detail, it does not match my old one (which is still correct based upon my clear vision) at all. It almost looks like the left and right eye prescriptions are swapped, but even then it's not quite right.


StarStarStarStarStar Knowing that my surgery went well  —    (Patient since Thu Jul 18 00:00:00 MDT 2019)

Knowing that my surgery went well


StarStarStarStarStar Detailed explanation of my problem. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Detailed explanation of my problem.


StarStarNo StarNo StarNo Star first exam  —    (Patient since Mon Jun 08 00:00:00 MDT 2020)

Doctor seemed unfriendly


StarStarStarNo StarNo Star first time —    (Patient since Mon Sep 23 00:00:00 MDT 2019)

very pleasant will be returning


StarStarStarStarStar Dr. Williams is always great to work with. He is to the point and also pleasant at the same time —    (Patient since Thu May 02 00:00:00 MDT 2019)

Dr. Williams is always great to work with. He is to the point and also pleasant at the same time. You get the answers you need with nothing you don't.


StarStarStarStarStar the full examination it was my first of that kind —    (Patient since Sat Jan 01 00:00:00 MST 1)

the full examination it was my first of that kind


StarStarStarStarStar The help I received picking out glasses —    (Patient since Fri Apr 26 00:00:00 MDT 2019)

The help I received picking out glasses


StarStarStarStarStar Seeing my doctor again, Dr. Baziz. —    (Patient since Mon Aug 12 00:00:00 MDT 2019)

Seeing my doctor again, Dr. Baziz.


StarStarStarStarStar being told I didn't have glycoma in my eyes. —    (Patient since Tue May 17 00:00:00 MDT 2022)

being told I didn't have glycoma in my eyes.


StarStarStarStarStar Stephen and Mike were very friendly and thorough —    (Patient since Sat Jan 01 00:00:00 MST 1)

Stephen and Mike were very friendly and thorough.Both gentlemen made me feel very comfortable on my first visit.


StarStarStarStarStar Coming in being greeted by Shantel she is such a pleasant person with a wonderful spirit. —    (Patient since Thu May 16 00:00:00 MDT 2019)

Coming in being greeted by Shantel she is such a pleasant person with a wonderful spirit.


StarStarStarStarStar DOCTORS AND STAFF —    (Patient since Sat Jan 01 00:00:00 MST 1)

5 - STAR SERVICES....THANKS FOR HAVING THE RIGHT PEOPLE WHO KNOW THEIR JOB!!!


StarStarStarStarNo Star Good —    (Patient since Thu Mar 10 00:00:00 MST 2016)

good experience, excepting waiting a little bit.


StarStarStarStarStar The caring and careful way Dr. Harlon tended to me in the procedure room —    (Patient since Sat Jan 01 00:00:00 MST 1)

The caring and careful way Dr. Harlon tended to me in the procedure room. He was extremely cognizant of how delicate the procedure was and was delicate and calming. Very comforting.


StarStarStarStarStar Dr William exam detail information on eye changes from last visit —    (Patient since Fri Sep 06 00:00:00 MDT 2019)

Dr William exam detail information on eye changes from last visit. Mike assistance with picking out frames suitable for my lens. Explaining all detail of insuance coverage.


StarStarStarStarNo Star Great to be able to see —    (Patient since Fri Jan 05 00:00:00 MST 2018)

I love how I was in and out. My vision is so much better. Thanks Katzen Eye Group


StarStarStarStarStar Dr Williams was very professional & excellent bedside manners with patients —    (Patient since Fri Jun 05 00:00:00 MDT 2020)

Dr Williams was very professional & excellent bedside manners with patients. He explained everything well & clearly. Mike was very helpful assisting me fibd the right pair of glasses. He took his time to help & explain all necessary things I need to know.


StarStarStarStarStar The doctor was prompt and he explained clearly. —    (Patient since Tue Mar 26 00:00:00 MDT 2019)

The doctor was prompt and he explained clearly.


StarStarStarStarStar when the doctor told me I didn't look like I was 64 years olds — 

when the doctor told me I didn't look like I was 64 years olds


StarStarStarStarStar The doctor that i saw as an emergency for my sudden vision loss was knowledgeable and informed me... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The doctor that i saw as an emergency for my sudden vision loss was knowledgeable and informed me i was correct i should stay on a steroid and don't let anyone else tell me different


StarStarStarStarStar The very short wait time it took to get me to see the provider. The conversations with John and Dr —    (Patient since Fri Feb 26 00:00:00 MST 2016)

The very short wait time it took to get me to see the provider. The conversations with John and Dr. E Williams was very educational in regards to caring for my eyes and understanding the eyes and issues about the eyes.


StarStarStarStarStar Listening to people talk in the waiting room. —    (Patient since Thu Apr 13 00:00:00 MDT 2023)

Listening to people talk in the waiting room.


StarStarStarStarStar Learning about my eye health. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Learning about my eye health.


StarStarStarStarStar The Pleasantness from Dr. Williams and his Staff.  —    (Patient since Mon Jun 06 00:00:00 MDT 2022)

The Pleasantness from Dr. Williams and his Staff.


StarStarStarStarStar Dr. Williams is outstanding. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Williams is outstanding.


StarStarStarStarStar Promptness, efficiency, excellent care and tests results explained. Thank you! —    (Patient since Wed Jun 01 00:00:00 MDT 2022)

Promptness, efficiency, excellent care and tests results explained. Thank you!


StarStarStarStarStar I liked Dr. Williams very much. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I liked Dr. Williams very much.


StarStarNo StarNo StarNo Star I only return because of Dr. Williams' extraordinary care.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I only return because of Dr. Williams' extraordinary care.


StarStarStarStarStar talking with the tech who prepared me for the doctor and talking with the doctor himself —    (Patient since Sat Jan 01 00:00:00 MST 1)

talking with the tech who prepared me for the doctor and talking with the doctor himself. dr, harlon is great at what he does and also very personable! in my experience, a rare phenomenon in this field.


StarStarStarStarStar My favorite thing was when the doctor explained very plainly what the problem was and how WE were... —    (Patient since Wed Mar 23 00:00:00 MDT 2022)

My favorite thing was when the doctor explained very plainly what the problem was and how WE were going to work together for a solution.


StarStarStarStarStar Understanding My Eye Sight  —    (Patient since Thu Jul 18 00:00:00 MDT 2019)

I felt that Dr. Booth listing to what I had to say,about the problemings,I'm having concern my eye sight,and she explained what was best for me,I left with understanding the next step I need to take,to better my vision,


StarStarStarStarNo Star Dr. Golub is the best! —    (Patient since Fri Jan 05 00:00:00 MST 2024)

Dr. Golub is the best! Some of the other staff I encountered, not so much...bad day?


StarStarStarStarStar The entire visit was excellent. —    (Patient since Mon Nov 11 00:00:00 MST 2019)

The entire visit was excellent.


StarStarStarStarStar Dr. Novey, good bedside manner, friendly, approachable, thorough.  —    (Patient since Thu Nov 01 00:00:00 MDT 2018)

Dr. Novey, good bedside manner, friendly, approachable, thorough.


StarStarStarStarStar The friendly and courteouse nature of the staff. —    (Patient since Mon Dec 17 00:00:00 MST 2018)

The friendly and courteous nature of the staff.


StarStarStarStarNo Star Excellent service —    (Patient since Thu Mar 14 00:00:00 MDT 2019)

Always a little behind schedule, but wonderful service so worth the wait!


StarStarStarStarStar Always a pleasant experience. Talking with Technicians who are very professional —    (Patient since Fri Jun 24 00:00:00 MDT 2022)

Always a pleasant experience. Talking with Technicians who are very professional. NOTE: # 3 not applicable. Insurance is the same for the last three years


StarStarStarStarStar Talkin with my retinal specialist was my favorite part of the visit —    (Patient since Thu Sep 08 00:00:00 MDT 2022)

Talkin with my retinal specialist was my favorite part of the visit. He's very pleasant, funny and through.


StarStarStarStarStar Everyone treated me with the most professional exceptional courtious customer service and support,... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone treated me with the most professional exceptional courtious customer service and support, Everyone explained the procedure as they were performing them which put me at ease.Everyone treated me with the most professional, exceptional, courtious customer service and support. Everyone explained the procedure as they were performing them which put me at ease.


StarStarNo StarNo StarNo Star The technicians were nice. —    (Patient since Mon Jan 18 00:00:00 MST 2016)

The technicians were nice.


StarStarStarStarStar Seeing how the patients and office personnel interacted with each other. It was good! —    (Patient since Tue Dec 11 00:00:00 MST 2018)

Seeing how the patients and office personnel interacted with each other. It was good!


StarStarStarStarStar The visit in it self was pleasant and I felt thoroughly examined and all my needs were taken care... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The visit in it self was pleasant and I felt thoroughly examined and all my needs were taken care of by a very efficient staff.


StarStarStarStarNo Star Good place for eye care! —    (Patient since Fri Feb 08 00:00:00 MST 2019)

Been with Katzen eye for 16 years would recommend.


StarStarStarStarStar Dr. Golub explaining exactly what she is doing and why and what to expect with the upcoming tests —    (Patient since Fri Jan 05 00:00:00 MST 2024)

Dr. Golub explaining exactly what she is doing and why and what to expect with the upcoming tests. She is my favorite Doctor of all time!


StarStarStarStarStar Very fast! In and out, timing was great.  —    (Patient since Thu Oct 17 00:00:00 MDT 2019)

Very fast! In and out, timing was great.


StarStarStarStarStar the guy who helped me at the end, ordering the trial lenses —    (Patient since Sat Jan 01 00:00:00 MST 1)

the guy who helped me at the end, ordering the trial lenses


StarStarStarStarStar Great Visit —    (Patient since Mon Jan 21 00:00:00 MST 2019)

Dr. Williams and staff were terrific; explained procedures, issues to look out for , and very thorough.


StarStarStarStarStar talking with the techs, and doctor —    (Patient since Sat Jan 01 00:00:00 MST 1)

talking with the techs, and doctor. they were pleasant, informative, friendly and extremely knowledgeable about what they do. every procedure was explained thoroughly and they made sure i understood what was going to be done and why it was being done. overall, i'm happy that i was referred to katzen eye group.


StarStarStarStarNo Star MY EXPERIENCE AT KATZEN IS ALWAYS A GOOD ONE —    (Patient since Tue Jan 04 00:00:00 MST 2022)

MY EXPERIENCE AT KATZEN IS ALWAYS A GOOD ONE


StarStarStarStarNo Star chatting with the technician who prepared my eyes for the doctor —    (Patient since Sat Jan 01 00:00:00 MST 1)

chatting with the technician who prepared my eyes for the doctor. she introduced herself, and i apologize for not remembering her name.


StarStarStarStarStar I'm not sure anything regarding an eye exam is a favorite, but I appreciate the staff conducting... —    (Patient since Fri Sep 18 00:00:00 MDT 2020)

I'm not sure anything regarding an eye exam is a favorite, but I appreciate the staff conducting themselves in a very professional and friendly manner. That is extremely important.


StarStarStarStarStar The service and conversation rendered by Jamie; I also like the improvemrnt report of my eyes — 

The service and conversation rendered by Jamie; I also like the improvemrnt report of my eyes. Thank you (5 star rating)


StarStarStarStarStar I love the professionalism of the staff. However, I do not care for all the waiting —    (Patient since Thu Dec 27 00:00:00 MST 2018)

I love the professionalism of the staff. However, I do not care for all the waiting. Our time is also valuable. I was unable to get all my test done during my appointment time.


StarStarStarStarStar Dr. Harlan is fantastic.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Harlan is fantastic.


StarStarStarStarStar all the rest of the team was wonderful. —    (Patient since Sat Jan 01 00:00:00 MST 1)

all the rest of the team was wonderful.


StarStarStarStarStar The doctor was thorough and interested in my perspective. —    (Patient since Tue Jan 23 00:00:00 MST 2018)

The doctor was thorough and interested in my perspective.


StarStarStarStarNo Star The visit with Dr Novey himmsef. He explained everything he was doing and why he was doing it —    (Patient since Mon Nov 30 00:00:00 MST 2020)

The visit with Dr Novey himmsef. He explained everything he was doing and why he was doing it.Also the guy name Mike when it was time to pick out my glasses. He was very helpful.


StarStarStarStarStar Being a diabetic my vision didn't change —    (Patient since Tue Mar 26 00:00:00 MDT 2019)

Being a diabetic my vision didn't change


StarStarStarStarStar Accessible Professionals —    (Patient since Fri Nov 20 00:00:00 MST 2015)

The two staff members who took my history, measured my acuity and examined my eyes - I felt I was in competent hands


StarStarStarStarNo Star Talking with the staff in the examinaiton area. —    (Patient since Thu Aug 27 00:00:00 MDT 2020)

Talking with the staff in the examinaiton area.


StarStarStarStarStar clean and everyone seemed capable at their tasks even if some seemed a bit rushed. —    (Patient since Sat Jan 01 00:00:00 MST 1)

clean and everyone seemed capable at their tasks even if some seemed a bit rushed.


StarStarStarStarStar I appreciated the timely manner in which I was able to register, be helped/see the doctor,without... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I appreciated the timely manner in which I was able to register, be helped/see the doctor,without feeling rushed or impersonal, especially as I had to return to work. Your Registration Staff is also great!.


StarStarStarStarStar Dr Golub,She is the very best! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr Golub, She is the very best!


StarStarStarStarStar The doctor took extra time to make sure her diagnosis was correct. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The doctor took extra time to make sure her diagnosis was correct.


StarStarStarStarStar The staff was very pleasant  —    (Patient since Thu Mar 28 00:00:00 MDT 2019)

The staff was very pleasant


StarStarStarStarStar The staff was very pleasant  —    (Patient since Thu Mar 28 00:00:00 MDT 2019)

The staff was very pleasant


StarStarStarStarStar excellent and outstanding.  —    (Patient since Thu Nov 12 00:00:00 MST 2015)

Dr. Harlan as well as the back office staff is always accommodating and answers questions and provide professional Services at the ready.


StarStarStarStarStar Post Op Follow Up —    (Patient since Tue Nov 10 00:00:00 MST 2015)

Getting the patch off my eye.


StarStarStarStarStar The promptness and professionalism of my entire appointment or —    (Patient since Fri Dec 21 00:00:00 MST 2018)

The promptness and professionalism of my entire appointment!


StarStarStarStarStar The staff form Start to Finish, Professional all the way. —    (Patient since Mon Dec 12 00:00:00 MST 2016)

The staff form Start to Finish, Professional all the way.


StarStarStarStarStar Didn't wait long to be seen. —    (Patient since Fri Feb 22 00:00:00 MST 2019)

Didn't wait long to be seen.


StarStarStarStarStar The doctor (Casey) was very articulate but I was pressed for time and it was late, so I didn't get... —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

The doctor (Casey) was very articulate but I was pressed for time and it was late, so I didn't get as much benefit from talking to her.


StarStarStarStarStar The friendliness of everyone in the office. —    (Patient since Fri Dec 23 00:00:00 MST 2016)

The friendliness of everyone in the office.


StarStarStarStarStar The professional services that I receive.  —    (Patient since Tue Sep 03 00:00:00 MDT 2019)

The professional services that I receive.


StarStarStarStarStar KAREN J WISE PATIENT —    (Patient since Tue Jan 04 00:00:00 MST 2022)

I HAVE NEVER RECEIVED BAD SERVICE AT KATZEN. THEY ARE THE BEST.


StarStarStarStarStar Speaking with the doctor. He was very nice and explained to me what I needed to know. —    (Patient since Tue Jan 29 00:00:00 MST 2019)

Speaking with the doctor. He was very nice and explained to me what I needed to know.


StarStarStarStarStar The results of my surgery were excellent. Dr Katzen and his team are fantastic —    (Patient since Sat Jan 01 00:00:00 MST 1)

The results of my surgery were excellent. Dr Katzen and his team are fantastic. I am so pleased and grateful to see clearly and better than I ever have in my life.THANK YOU!


StarStarStarStarStar The good reports that I got and Dr. Booths pleasant, friendly and courteous attitude.  —    (Patient since Wed Oct 30 00:00:00 MDT 2019)

The good reports that I got and Dr. Booths pleasant, friendly and courteous attitude.


StarStarNo StarNo StarNo Star Leaving. —    (Patient since Thu Oct 22 00:00:00 MDT 2015)

The most exciting and favorite part about my visit was when it was over and I left. A lot needs to change in order for me to return there.


StarStarStarNo StarNo Star wait Time —    (Patient since Sat Jan 01 00:00:00 MST 1)

The wait time was about 15 to 30 minutes other than that front desk was very pleasant and the staff who called you to the back always have a friendly smile. Overall service is very good.


StarStarStarStarStar Everyone was very professional, efficient, patient and explained everything step by step —    (Patient since Tue Nov 22 00:00:00 MST 2022)

Everyone was very professional, efficient, patient and explained everything step by step. Top of their job.


StarStarStarStarStar Kind, curtious and pleasant atmosphere. —    (Patient since Thu Jan 05 00:00:00 MST 2023)

Kind, curtious and pleasant atmosphere.


StarStarStarStarStar The follow-up before the doctor's visit. She was very friendly and funny —    (Patient since Tue Nov 13 00:00:00 MST 2018)

The follow-up before the doctor's visit. She was very friendly and funny. She made me feel very relax, before being seen the doctor.


StarStarStarStarStar Shantel, she was the rep that checked me in. She was very informative. —    (Patient since Mon Nov 11 00:00:00 MST 2019)

Shantel, she was the rep that checked me in. She was very informative.


StarStarStarStarNo Star Dr Williams is very nice and thorough. —    (Patient since Thu Nov 29 00:00:00 MST 2018)

Dr Williams is very nice and thorough.


StarStarStarStarStar When the receptionist ask me was my name really Janette Jackson. —    (Patient since Sat Jan 01 00:00:00 MST 1)

When the receptionist ask me was my name really Janette Jackson.


StarStarStarStarStar A talk with Dr. Novey, frank and to the point.  —    (Patient since Mon Dec 30 00:00:00 MST 2019)

A talk with Dr. Novey, frank and to the point.


StarStarStarStarStar the staff was friendly courteous and professional throughout the entire procedure —    (Patient since Sat Jan 01 00:00:00 MST 1)

the staff was friendly courteous and professional throughout the entire procedure


StarStarStarStarStar Communicating with professional and knowledgeable staff.  —    (Patient since Wed Mar 30 00:00:00 MDT 2016)

Communicating with professional and knowledgeable staff. Cheers!


StarStarStarStarStar receptionists were extremely friendly and helpful. —    (Patient since Sat Jan 01 00:00:00 MST 1)

receptionists were extremely friendly and helpful.


StarStarStarStarStar Jessica was awesome! She explain all steps and actively listened. —    (Patient since Tue Oct 23 00:00:00 MDT 2018)

Jessica was awesome! She explain all steps and actively listened.


StarStarStarStarStar I was in and out in about 45min —    (Patient since Tue Jun 07 00:00:00 MDT 2022)

I was in and out in about 45min


StarStarStarStarStar The very friendly, professional attitudes of everyone in the office. —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

The very friendly, professional attitudes of everyone in the office.


StarStarStarStarStar Tne staff was friendly, the rooms were clean, you might want to turn the volume up on the TV in... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Tne staff was friendly, the rooms were clean, you might want to turn the volume up on the TV in the waiting room (SMILE).


StarStarStarStarStar When Dr —    (Patient since Tue Dec 22 00:00:00 MST 2015)

When Dr. Brett Katzen came into the exam room took over(put dialating drops into my eyes) and examined my eyes. I had a retina detachment 7 years ago and have ALWAYS FELT THE PURE COMPASSION by Dr. Katzen & his team @ both offices. Thank you & your staff Dr. Katzen for being the greatest!!! For always calming me fears & for being the best eye team ever!!! I always recommend you and your team to everyone. Thank you!!!


StarStarStarStarStar My favorite part of the visit was meeting with Andrienna —    (Patient since Thu Apr 04 00:00:00 MDT 2019)

My favorite part of the visit was meeting with Andrienna


StarStarStarStarStar My favorite part was talking with Karna about my Mom's schedule of her eye drops —    (Patient since Sat Jan 01 00:00:00 MST 1)

My favorite part was talking with Karna about my Mom's schedule of her eye drops. This was explained completely so that we could understand. My Mom's favorite part was the Dr's joy over her good eye report.


StarStarStarStarStar My favorite part is the friendly welcoming staff and the pleasant welcome when you see the doctor. —    (Patient since Tue Feb 11 00:00:00 MST 2020)

My favorite part is the friendly welcoming staff and the pleasant welcome when you see the doctor.


StarStarStarStarStar I also was able to pick out new glasses, I like the convenience th both practices are available in... —    (Patient since Mon Jun 13 00:00:00 MDT 2022)

I also was able to pick out new glasses, I like the convenience th both practices are available in the same office.


StarStarStarStarStar The good news that everything was good. —    (Patient since Fri May 13 00:00:00 MDT 2022)

The good news that everything was good.


StarStarStarStarStar Dr. Shah who is new was very professional and friendly. Good addition to your team.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Shah who is new was very professional and friendly. Good addition to your team.


StarStarStarNo StarNo Star Waited too long —    (Patient since Thu Feb 07 00:00:00 MST 2019)

Everyone is very friendly/pleasant.


StarStarStarStarStar Time spent with surgical coordinator Kana reviewing instructions. —    (Patient since Fri Dec 07 00:00:00 MST 2018)

Time spent with surgical coordinator Kana reviewing instructions.


StarStarStarNo StarNo Star Very extensive testing —    (Patient since Wed Sep 02 00:00:00 MDT 2015)

Insurance coverage a problem, not well explained.


StarStarStarStarStar The workers, all were terrific. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The workers, all were terrific.


StarNo StarNo StarNo StarNo Star Convenience. I work at mercy.  —    (Patient since Fri Jul 05 00:00:00 MDT 2019)

Convenience. I work at mercy.


StarStarStarStarStar Talking to the Doctor about may visited. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Talking to the Doctor about may visited.


StarStarStarNo StarNo Star Mercy location is my favorite  —    (Patient since Sat Jan 01 00:00:00 MST 1)

The Mercy location has an amazing staff. The office secretaries, tech, and doctor were friendly and helpful.


StarStarStarStarStar The eye exam from the beginning to the end,,,, they were very professional and very good customer... —    (Patient since Mon Aug 08 00:00:00 MDT 2016)

The eye exam from the beginning to the end,,,, they were very professional and very good customer service.


StarStarStarStarStar The gentlemen that helped with my glasses was the best optical service staff ever —    (Patient since Sat Jan 01 00:00:00 MST 1)

The gentlemen that helped with my glasses was the best optical service staff ever. He informed and looked at all possible angles with my purchase. What a friendly guy. Awesome service and conversation


StarStarStarStarStar getting good news concerning the progress of healing for my Mom's eye —    (Patient since Sat Jan 01 00:00:00 MST 1)

getting good news concerning the progress of healing for my Mom's eye. And just knowing that we made the correct choice about what eye drops to take.


StarStarStarStarStar Exit Experience  —    (Patient since Mon Mar 16 00:00:00 MDT 2020)

Coming out with good news


StarStarStarStarStar Meeting my doctor for the first time, and her nurse's assistant —    (Patient since Sat Jan 01 00:00:00 MST 1)

Meeting my doctor for the first time, and her nurse's assistant. Just the overall assistance of everyone.


StarStarStarStarStar being seen by the technician who was patient and pleasant. —    (Patient since Sat Jan 01 00:00:00 MST 1)

being seen by the technician who was patient and pleasant.


StarStarStarStarStar Everyone was very friendly and helpful —    (Patient since Fri Mar 22 00:00:00 MDT 2019)

Everyone was very friendly and helpful


StarStarStarStarStar Everyone was very friendly —    (Patient since Wed Jan 20 00:00:00 MST 2021)

Everyone was very friendly


StarStarStarNo StarNo Star The interaction with the Dr. —    (Patient since Fri Jun 19 00:00:00 MDT 2020)

The interaction with the Dr.


StarStarStarStarStar Expert care and friendliness. Thank you! —    (Patient since Wed Jun 01 00:00:00 MDT 2022)

Expert care and friendliness.


StarStarStarStarStar My favorite part when I was told that my vision is getting much better.  —    (Patient since Thu Aug 04 00:00:00 MDT 2022)

My favorite part when I was told that my vision is getting much better.


StarStarStarStarStar How pleasant everyone was. —    (Patient since Fri Dec 07 00:00:00 MST 2018)

How pleasant everyone was.


StarStarStarStarStar How the Doctor explain my visit. —    (Patient since Sat Jan 01 00:00:00 MST 1)

How the Doctor explain my visit.


StarStarStarStarStar Everyone who worked with me was courteous, attentive, responsive, and engaged. Dr —    (Patient since Fri Aug 23 00:00:00 MDT 2019)

Everyone who worked with me was courteous, attentive, responsive, and engaged. Dr. Williams and Dianne C. gave my family and I exceptional service.


StarStarStarStarStar I was completely satisfied with the whole experience. —    (Patient since Fri Jan 11 00:00:00 MST 2019)

I was completely satisfied with the whole experience.


StarStarStarStarStar I was rescheduled the next day and seen within 5 minutes of coming in —    (Patient since Tue Oct 01 00:00:00 MDT 2019)

I was rescheduled the next day and seen within 5 minutes of coming in. They did not even allow me to sign in. However, I was in a lot of pain and was not in the mood to discuss this issue with the doctor. The doctor immediately apologized for the mix up and said the patient that responded to my name had a hearing problem. I said things happen. I just wanted to move on and find out what was wrong with my eyes. So my favorite part was knowing what was possibly wrong with my eyes.


StarStarStarStarStar Being seen at my appointment time. Getting an awesome report. —    (Patient since Tue Jul 05 00:00:00 MDT 2022)

Being seen at my appointment time. Getting an awesome report.


StarStarStarStarStar No specific favorite. Enjoyed the experience thoroughly —    (Patient since Sat Jan 01 00:00:00 MST 1)

No specific favorite. Enjoyed the experience thoroughly


StarStarStarStarStar looking forward to seeing properly —    (Patient since Sat Jan 01 00:00:00 MST 1)

looking forward to seeing properly


StarStarStarStarStar The receptionist warm and inviting character. —    (Patient since Wed Nov 16 00:00:00 MST 2016)

The receptionist warm and inviting character.


StarStarStarStarStar the courteous staff and doctors. I felt they could help me. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The courteous staff and doctors. I felt they could help me. So I am continuing with the procedures and process of correcting my vision problems.


StarStarStarStarStar meeting with Dr —    (Patient since Tue Aug 04 00:00:00 MDT 2015)

meeting with Dr. Novey and the courteous treatment and explanation he gave me concerning my vision and last visit. Definitely how he explained it is very important to follow up each year because of diabetes. They way he went over my last visit exam and the current exam and explained the reasoning for the necessity for all the test done. It was overall the terrific visit and very pleasing. I would definitely recommend to family and friends. Katzen Mercy Center has the best doctors and staff around.


StarStarStarStarStar The staff were very friendly and professional. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff were very friendly and professional.


StarStarStarStarStar The whole staff is wonderful to deal with.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

The whole staff is wonderful to deal with.


StarStarStarStarStar The tech that took the pictures of the back of my eyes was very welcoming, she encouraged me... —    (Patient since Wed Mar 04 00:00:00 MST 2020)

The tech that took the pictures of the back of my eyes was very welcoming, she encouraged me through the entire process and explain why the test was needed


StarStarStarStarStar The doctor was very good and professional. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The doctor was quite good and professional


StarStarStarStarNo Star Had to wait a while, but a good visit as usual —    (Patient since Sat Jan 01 00:00:00 MST 1)

They were very busy during my scheduled time, so I had to wait a while to go back, then a while longer for equipment needed for my exam to be available, but overall it was a good visit.


StarStarStarStarStar The technician assigned to me was very friendly and she made my wait more enjoyable. —    (Patient since Mon Nov 12 00:00:00 MST 2018)

The technician assigned to me was very friendly and she made my wait more enjoyable.


StarStarStarStarStar I got my appointment very fast —    (Patient since Sat Jan 01 00:00:00 MST 1)

I got my appointment very fast


StarStarStarStarStar Not waiting for an extended period of time. —    (Patient since Fri Nov 02 00:00:00 MDT 2018)

Not waiting for an extended period of time.


StarStarStarStarStar You could watch a movie while waiting. —    (Patient since Sat Jan 01 00:00:00 MST 1)

You could watch a movie while waiting.


StarStarStarStarStar The patience of the staff. —    (Patient since Thu Oct 03 00:00:00 MDT 2019)

The patience of the staff was excellent.


StarStarStarStarStar talking with the doctor about the progression of my condition. —    (Patient since Thu Jan 03 00:00:00 MST 2019)

talking with the doctor about the progression of my condition.


StarStarStarStarStar Everyone was very friendly and helpful. Having access to free wifi was great.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone was very friendly and helpful. Having access to free wifi was great.


StarStarStarStarStar the friendliness and professionalism of everyone —    (Patient since Fri Mar 15 00:00:00 MDT 2019)

the friendliness and professionalism of everyone


StarStarStarStarStar All of the staff was gracious, and proformed their job proficent. —    (Patient since Sat Jan 01 00:00:00 MST 1)

All of the staff was gracious, and proformed their job proficent.


StarStarStarStarStar I had an appointment with another doctor and my appointment for your office wasn't til 4 hours... —    (Patient since Thu Sep 26 00:00:00 MDT 2019)

I had an appointment with another doctor and my appointment for your office wasn't til 4 hours later they were able to see me earlier than my original appointment which made me very


StarStarStarStarStar Colleen, Dr. Williams' assistant was excellent. Her bedside manner put me at ease.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Colleen, Dr. Williams' assistant was excellent. Her bedside manner put me at ease.


StarStarStarStarStar I didn't have to go elsewhere for contacts!  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I didn't have to go elsewhere for contacts!


StarStarStarStarStar The professionalism and concern that was put into ensuring my eyes were examined correctly and... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The professionalism and concern that was put into ensuring my eyes were examined correctly and that my diagnosis was correct. I've never had such a great experience until I started coming to Katzen. Thanks guys!


StarStarStarStarStar Well, I was diagnosed with a condition that requires surgery —    (Patient since Sat Jan 01 00:00:00 MST 1)

Well, I was diagnosed with a condition that requires surgery. Rather than sell me glasses that wouldn't work the doctor referred me to your surgical staff for a consultation.


StarStarStarStarStar Dr. Goulb, always friendly and Happy. —    (Patient since Wed Sep 04 00:00:00 MDT 2019)

Dr. Goulb, always friendly and Happy.


StarStarStarStarNo Star Overall Good Visit — 

The staff was professional.


StarStarStarStarStar The customer service (smiles, the greetings and the attention to details. —    (Patient since Tue Nov 22 00:00:00 MST 2022)

The customer service (smiles, the greetings and the attention to details.


StarStarStarStarStar How professional and friendly the staff was. They did an excellent job of making you comfortable. —    (Patient since Thu Feb 07 00:00:00 MST 2019)

How professional and friendly the staff was. They did an excellent job of making you comfortable.


StarStarStarStarStar The good report on my eyes when I finally saw the doctor —    (Patient since Wed May 15 00:00:00 MDT 2024)

The good report on my eyes when I finally saw the doctor


StarStarStarStarStar The doctor we have was very nice friendly and in formative.Cant remember her name —    (Patient since Mon Dec 30 00:00:00 MST 2019)

The doctor we have was very nice friendly and in formative.Cant remember her name. But in a scale from 1 to 10. I'll give her a 10.


StarStarStarStarStar Everyone was professional, and very polite. Keep doing what you are doing at this office. —    (Patient since Mon Jul 15 00:00:00 MDT 2019)

Everyone was professional, and very polite. Keep doing what you are doing at this office.


StarStarStarStarStar EVERYONE WAS VERY FRIENDLY —    (Patient since Thu Dec 20 00:00:00 MST 2018)

EVERYONE WAS VERY FRIENDLY


StarStarStarStarStar I was pleased with the selection of eyewear. There were many different styles to choose. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was pleased with the selection of eyewear. There were many different styles to choose.


StarNo StarNo StarNo StarNo Star I finally got out of there in less than 3 hours.  —    (Patient since Thu Dec 27 00:00:00 MST 2018)

I finally got out of there in less than 3 hours.


StarStarStarStarStar My doctor was thorough, thoughtful and answered all my questions.  —    (Patient since Wed Oct 24 00:00:00 MDT 2018)

My doctor was thorough, thoughtful and answered all my questions.


StarStarStarStarStar The entire staff was very friendly and welcoming from the time I entered until my departure ,great... — 

The entire staff was very friendly and welcoming from the time I entered until my departure ,great group of people


StarStarStarStarStar Retina surgeon Dr. Harlan is excellent —    (Patient since Thu Jun 11 00:00:00 MDT 2015)

Retina surgeon Dr. Harlan is excellent


StarStarStarStarStar The courteous and friendly service shown by everyone —    (Patient since Wed Oct 30 00:00:00 MDT 2019)

The courteous and friendly service shown by everyone


StarStarStarStarStar Learning that my eyes are getting better —    (Patient since Mon Oct 22 00:00:00 MDT 2018)

Learning that my eyes are getting better


StarStarStarStarStar Everything just go as plan. —    (Patient since Fri Aug 11 00:00:00 MDT 2017)

Everything just go as plan.


StarStarStarStarStar Well manner& curious to our needsI give them an 4ratings  —    (Patient since Fri Jun 05 00:00:00 MDT 2015)

Well manner& curious to our needsI give them an 4ratings


StarStarStarStarStar Everyone was very professional and personable, they are very friendly and I enjoy talking with the... —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

Everyone was very professional and personable, they are very friendly and I enjoy talking with the staff as we'll as the doctors.


StarStarStarStarStar As always, looking forward to seeing Dr. Marcic —    (Patient since Thu Mar 23 00:00:00 MDT 2017)

As always, looking forward to seeing Dr. Marcic. She is so good at what she does, and I have complete faith in her at all times.


StarStarStarStarStar Diagnosis and recommendation. —    (Patient since Fri Dec 07 00:00:00 MST 2018)

Diagnosis and recommendation.


StarStarStarStarStar The doctors assistant was wonderful —    (Patient since Tue Feb 19 00:00:00 MST 2019)

The doctors assistant was wonderful


StarStarStarStarStar My favorite part of my visit was having Jamie do my Diagnostic test —    (Patient since Tue Jun 07 00:00:00 MDT 2022)

My favorite part of my visit was having Jamie do my Diagnostic test. She was kind, polite, informative, and professional. She explained everything to me in detail about the test. Also Josh...he too is very kind, polite and very professional at all times. Everytime I see him he goes out of his way to assist not only me, but ALL patients with any concerns they may have. I had an issue with my insurance not covering my medicine that the Doctor prescribed for me, and Josh took care of the matter for me. Within minutes he told me that the new precription was called into the pharmacy and when to pick it up. The pharmacy called me as well. Josh and Jamie are an asset to Katzen eye Group.


StarStarStarStarStar Very thorough and efficient technician to do the initial examination —    (Patient since Mon Dec 12 00:00:00 MST 2016)

Very thorough and efficient technician to do the initial examination


StarStarStarStarStar It was amazing to me how quickly I was waited on, and how friendly everyone was, everyone said,... —    (Patient since Sat Jan 01 00:00:00 MST 1)

It was amazing to me how quickly I was waited on, and how friendly everyone was, everyone said, good morning. I think her name was Jamie offered me something to drink and crackers. It may not seem much to some, but it made me feel very comfortable. The technicians had no problems answering my questions. Dr. Casey took the time to answer my questions. I was pleased with everyone, as well as the service.


StarStarStarStarStar They really checked my eyes. Ran test and made sure I was referred to a specialist —    (Patient since Sat Jan 01 00:00:00 MST 1)

They really checked my eyes. Ran test and made sure I was referred to a specialist. Those other vision places I went to didn't do any of that.


StarStarStarStarStar The part of the visit that was my favorite experience was how the technician treated me and... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The part of the visit that was my favorite experience was how the technician treated me and performed her job.


StarStarStarStarStar I was assisted as soon as I walked in —    (Patient since Thu Jul 07 00:00:00 MDT 2022)

I was assisted as soon as I walked in


StarStarStarStarStar Consultation with provider —    (Patient since Tue May 09 00:00:00 MDT 2017)

Consultation with provider


StarStarStarNo StarNo Star The technician and Dr. Casey 5 Stars —    (Patient since Tue May 26 00:00:00 MDT 2015)

The technician who took me back was very considerate of my time constraints (meter parking). She proceeded with my exam and advised Dr. Casey that I had meter limitations and I did make it out in time even with making my next appointment.


StarStarStarStarNo Star The optometry department was very helpful and patient while explaining my insurance and options... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The optometry department was very helpful and patient while explaining my insurance and options for my recent glasses orders.


StarStarStarStarStar My visits are always quick and the staff is always knowledgeable and friendly.  —    (Patient since Thu Jan 19 00:00:00 MST 2023)

My visits are always quick and the staff is always knowledgeable and friendly.


StarStarStarStarStar Hearing my surgery was a success —    (Patient since Tue Nov 29 00:00:00 MST 2022)

Hearing my surgery was a success


StarStarStarStarNo Star I got an appointment the same day  —    (Patient since Tue Jun 02 00:00:00 MDT 2015)

I got an appointment the same day


StarStarStarStarStar Hearing that my eye improved 90% with the medication prescribed. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Hearing that my eye improved 90% with the medication prescribed.


StarStarStarStarStar Finding out there was nothing new, worrisome, or of a medical emergency happening with or in my... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Finding out there was nothing new, worrisome, or of a medical emergency happening with or in my eyes.


StarStarStarStarStar Looking at the glasses —    (Patient since Tue Aug 04 00:00:00 MDT 2015)

Looking at the glasses. I enjoyed them because they helped me pick out frames and fully explained my insurance


StarStarStarNo StarNo Star I was able to get seen & out within an hour. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was able to get seen & out within an hour.


StarStarStarStarStar My conversation with the young man who helped me pick out a pair of glasses  —    (Patient since Mon Jun 24 00:00:00 MDT 2019)

My conversation with the young man who helped me pick out a pair of glasses


StarStarStarStarStar The doctor and the staff are alleyways very pleasant.  —    (Patient since Tue Feb 19 00:00:00 MST 2019)

The doctor and the staff are alleyways very pleasant.


StarStarStarStarNo Star The technician doing the testing was most pleasant and cheerful —    (Patient since Mon May 11 00:00:00 MDT 2015)

The technician doing the testing was most pleasant and cheerful. Receiving my new glasses was the best


StarStarStarNo StarNo Star Recent visit —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Long wait time for visit but good visit and care with the Doctor


StarStarStarStarStar The great —    (Patient since Fri Jun 07 00:00:00 MDT 2019)

The great service I really liked the place I will be coming back


StarStarStarStarStar Knowing my results from my eye exam. —    (Patient since Wed Feb 13 00:00:00 MST 2019)

Knowing my results from my eye exam.


StarStarStarStarStar The smaller waiting room. — 

The smaller waiting room.The lower light and the quiet setting.


StarStarStarStarStar My favorite part was trying on my glasses. Everyone that attend to me was rather nice. —    (Patient since Tue May 21 00:00:00 MDT 2019)

My favorite part was trying on my glasses. Everyone that attend to me was rather nice.


StarStarStarStarStar Seeing people that cared and listen to me —    (Patient since Thu May 19 00:00:00 MDT 2022)

Seeing people that cared and listen to me. Soliciting answers to their questions and responding to my questions.


StarStarStarStarStar The staff is exceptional. —    (Patient since Wed May 06 00:00:00 MDT 2015)

The staff is exceptional.


StarStarStarStarStar Employees were kind and professional  —    (Patient since Wed Nov 13 00:00:00 MST 2019)

Employees were kind and professional


StarStarStarNo StarNo Star THE TIME FOR MY APPOINTMENT. —    (Patient since Fri Jul 26 00:00:00 MDT 2019)

THE TIME FOR MY APPOINTMENT.


StarStarStarStarStar Interacting with members of the staff I have contact with. —    (Patient since Wed Sep 18 00:00:00 MDT 2019)

Interacting with members of the staff I have contact with.


StarStarStarStarStar The front desk staff was pleasant and very welcoming —    (Patient since Sat Jan 01 00:00:00 MST 1)

The front desk staff was pleasant and very welcoming. They greeted my grandmother and I promptly for our appointments on 5/5/15. Dr. Casey discussed my eye health in great detail. I was very pleased with my recent visit.


StarStarStarStarStar Brandy and Dr. Baziz were both very pleasant. —    (Patient since Mon May 04 00:00:00 MDT 2015)

Brandy and Dr. Baziz were both very pleasant.


StarStarStarStarStar Picking out eyeglasses and trying them on. —    (Patient since Mon Mar 11 00:00:00 MDT 2019)

Picking out eyeglasses and trying them on.


StarStarStarStarStar My time with Dr. Marcic. She is a very competent doctor, and also a doctor you can talk to —    (Patient since Thu Mar 23 00:00:00 MDT 2017)

My time with Dr. Marcic. She is a very competent doctor, and also a doctor you can talk to. She always takes time to listen and is personable, no matter how busy her schedule is. I trust her completely to do the right thing for me and for my eyes.


StarStarStarStarStar great. —    (Patient since Fri May 01 00:00:00 MDT 2015)

Great staff and selection of glasses. Thanks for everything!


StarStarStarStarStar the news I got from my doctor —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

the news I got from my doctor


StarStarStarStarNo Star staff was friendly and explained what they were doing and why —    (Patient since Sat Jan 01 00:00:00 MST 1)

staff was friendly and explained what they were doing and why


StarStarStarStarStar Dr. Novey and his staff always provide a pleasurable experience.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Novey and his staff always provide a pleasurable experience.


StarStarStarStarStar Friendly eye doctors explain everything about my eyes. —    (Patient since Wed Apr 27 00:00:00 MDT 2016)

Friendly eye doctors explain everything about my eyes.


StarStarStarStarStar Picking out glasses I want to wear.  —    (Patient since Wed Jul 13 00:00:00 MDT 2022)

Picking out glasses I want to wear.


StarStarStarStarStar From start to finish, professionalism, personable, sincere care and concern, overall pleasant... — 

From start to finish, professionalism, personable, sincere care and concern.


StarStarStarStarStar picking out my new glasses —    (Patient since Fri Apr 10 00:00:00 MDT 2015)

picking out my new glasses


StarStarStarStarStar Meeting and discussions with Dr. Booth again. She is truly a marvelous doctor. — 

Meeting and discussions with Dr. Booth again. She is truly a marvelous doctor.


StarStarStarStarStar Feeling comfortable about being there and knowing that the doctors have my eyes in their hands and... —    (Patient since Mon Mar 16 00:00:00 MDT 2020)

Feeling comfortable about being there and knowing that the doctors have my eyes in their hands and they are concerned about my sight.


StarStarStarStarStar I was very nervous not knowing what they would find when they examined my eyes but the Technician... —    (Patient since Tue Apr 07 00:00:00 MDT 2015)

I was very nervous not knowing what they would find when they examined my eyes but the Technician who greeted me with this big "Hello Smile", quickly put me and my husband at ease. Her name is Katelyn and throughout the initial exam she just had a way to make us relaxed and at ease, she is a "Keeper".


StarStarStarStarStar Getting my protective sun glasses. The receptioness had me immatate Stevie Wonder. —    (Patient since Tue Feb 19 00:00:00 MST 2019)

Getting my protective sun glasses. The receptioness had me immatate Stevie Wonder.


StarStarStarStarStar The politeness of your staff and the atmosphere. I enjoy my visit —    (Patient since Fri Dec 07 00:00:00 MST 2018)

The politeness of your staff and the atmosphere. I enjoy my visit


StarStarStarStarStar Josh and Mike was excellent and very friendlyIt was another young lady who helped me pick out my... —    (Patient since Wed Apr 01 00:00:00 MDT 2015)

Josh and Mike was excellent and very friendly It was another young lady who helped me pick out my glasses who was friendly as well


StarStarStarStarStar I saw a new Doc & she was great. Really explained things to me. —    (Patient since Fri Dec 16 00:00:00 MST 2022)

I saw a new Doc & she was great. Really explained things to me.


StarStarStarStarStar The tech giving me the dye test was very patient and nice to deal with and of course I just love... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The tech giving me the dye test was very patient and nice to deal with and of course I just love Dr. Harlan. I trust his guidance in treating my eye problems related to my Type I diabetes.


StarStarStarStarStar The technician cleans all the equipment. The technician I had was very personable. —    (Patient since Mon Dec 03 00:00:00 MST 2018)

The technician cleans all the equipment. The technician I had was very personable.


StarStarStarStarStar The staff is always friendly and cheerful and Dr. Harlan is the best —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff is always friendly and cheerful and Dr. Harlan is the best. He always makes me feel comfortable when I have an uncomfortable procedure.


StarStarStarStarStar I feel that I had a very thorough examination and attention to my needs. —    (Patient since Tue Mar 24 00:00:00 MDT 2015)

I feel that I had a very thorough examination and attention to my needs.


StarStarStarStarStar How Adrianna put the drops in my eyes by having me close my eyes and blink the drops in my eyes. —    (Patient since Mon Oct 19 00:00:00 MDT 2020)

How Adrianna put the drops in my eyes by having me close my eyes and blink the drops in my eyes.


StarStarStarStarStar I did not have to wait long to be seen by the doctor. —    (Patient since Fri Sep 16 00:00:00 MDT 2016)

I did not have to wait long to be seen by the doctor.


StarStarStarStarStar Feeling comfortable with a new doctor and how the team sanitizes everything —    (Patient since Mon Dec 03 00:00:00 MST 2018)

Feeling comfortable with a new doctor and how the team sanitizes everything


StarStarStarStarStar Talking with the doctor about my exam. He made me feel comfortable as he explained my eye exam. —    (Patient since Tue May 14 00:00:00 MDT 2019)

Talking with the doctor about my exam. He made me feel comfortable as he explained my eye exam.


StarStarStarStarStar Nothing was good! I shall write a review and publish my negative experience on the internet so... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Nothing was good! I shall write a review and publish my negative experience on the internet so that other customers don't have to go thru the tramatic experience of being yelled at in front of everyone in a large office, and having to keep glasses that don't work. I intend to contact the ADA as well, for the lack of sensitivity, understanding, and respect to accommodate my hearing impairment.


StarStarStarStarStar Adrianna was thorough and pleasant.  —    (Patient since Mon Jul 20 00:00:00 MDT 2020)

Adrianna was thorough and pleasant.


StarStarStarStarNo Star no problems with exam, insurance coverage has changed —    (Patient since Sat Jan 01 00:00:00 MST 1)

no problems with exam, insurance coverage has changed


StarStarStarStarStar When I was eventually seen by the Dr —    (Patient since Sat Jan 01 00:00:00 MST 1)

When I was eventually seen by the Dr.after waiting 45 minutes, he is very professional and personal.


StarNo StarNo StarNo StarNo Star Receptionists were very rude —    (Patient since Fri Mar 13 00:00:00 MDT 2015)

The wait was terribly long.


StarStarStarStarStar Time with Dr. Booth...her competence, clarity, patience and friendliness.Gana, Diana and David... —    (Patient since Fri Apr 17 00:00:00 MDT 2015)

Time with Dr. Booth...her competence, clarity, patience and friendliness. Gana, Diana and David....all excellent. Thank you all.


StarStarStarStarNo Star The optometrist listened to my requests and helped me with them. — 

The optometrist listened to my requests and helped me with them.


StarStarStarStarStar Dr. Golb was fun, she actually gave the kids something to talk about —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Golb was fun, she actually gave the kids something to talk about


StarStarStarStarStar Great selection of glasses —    (Patient since Mon May 06 00:00:00 MDT 2019)

Great selection of glasses


StarStarStarStarStar Being service so quickly. —    (Patient since Mon Nov 11 00:00:00 MST 2019)

Being service so quickly.


StarStarStarStarStar Always Dr. Eric Williams! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Always Dr. Eric Williams!


StarStarStarStarStar Dr.Booth was great. Staff great as well ! —    (Patient since Wed Feb 25 00:00:00 MST 2015)

Dr.Booth was great. Staff great as well !


StarStarStarStarStar Everyone there was so nice and really wanted to take care of you while they were helping through... —    (Patient since Tue May 26 00:00:00 MDT 2015)

Everyone there was so nice and really wanted to take care of you while they were helping through the whole process. Dr. Casey and staff are truly wonderful!!!


StarStarStarStarStar being seen at the time of my appointment —    (Patient since Tue Jul 05 00:00:00 MDT 2022)

being seen at the time of my appointment


StarStarStarStarStar That I didn't have to wait ... —    (Patient since Fri Feb 13 00:00:00 MST 2015)

That I didn't have to wait ...


StarStarStarStarStar I was well greeted by the staff — 

I was well greeted by the staff


StarStarStarStarStar Picking out my next pair of glass —    (Patient since Mon Jun 13 00:00:00 MDT 2022)

Picking out my next pair of glass


StarStarStarStarStar I enjoyed the employee's they were all very nice and informative!  —    (Patient since Mon Feb 16 00:00:00 MST 2015)

I enjoyed the employee's they were all very nice and informative!


StarStarStarStarStar Hopefully my new glasses- but as far as the visit goes, the !st technician I was placed in care... — 

Hopefully my new glasses- but as far as the visit goes, the !st technician I was placed in care with , Carol, I think was great. We had a lovely tak. Then I met Dr Sportelli. She was wonderful and caring as well, She informed of a possible eye problem I new nothing about and will see me again in 2 weeks. NEW CELL: 667-209-4731. Lorna Mills


StarStarStarStarStar Talking with Dr. Golub & getting new glasses with Mike! —    (Patient since Tue Sep 17 00:00:00 MDT 2019)

Talking with Dr. Golub & getting new glasses with Mike!


StarStarStarStarStar Hearing the positive surgical results.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Hearing the positive surgical results.


StarNo StarNo StarNo StarNo Star Lreaving to never come back!!! — 

Lreaving to never come back!!!


StarStarStarStarStar The staff is excellent, friendly and polite. —    (Patient since Wed Feb 10 00:00:00 MST 2016)

The staff is excellent, friendly and polite.


StarStarStarStarStar The beer and grill-out food was superb! Keep up the great work, we love you all! —    (Patient since Thu Apr 04 00:00:00 MDT 2019)

The beer and grill-out food was superb! Keep up the great work, we love you all!


StarStarStarStarStar Being told of positive surgical results. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Being told of positive surgical results.


StarStarStarNo StarNo Star Friendly, helpful staff.  —    (Patient since Mon Oct 07 00:00:00 MDT 2019)

Friendly, helpful staff.


StarStarStarStarStar Friendliness appreciated! —    (Patient since Mon Jan 19 00:00:00 MST 2015)

I appreciated the friendliness of the staff and doctor and attention to detail with my symptoms.


StarStarStarStarNo Star The staff and doctors are very friendly and polite. I didn't have to wait long to see the doctor.  —    (Patient since Mon Jun 24 00:00:00 MDT 2019)

The staff and doctors are very friendly and polite. I didn't have to wait long to see the doctor.


StarStarStarStarStar Our conversations with your technicians and receptionist were very pleasant. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Our conversations with your technicians and receptionist were very pleasant.


StarStarStarStarStar looking for my new glasses —    (Patient since Tue May 14 00:00:00 MDT 2019)

looking for my new glasses


StarStarNo StarNo StarNo Star Too long of a wait  —    (Patient since Mon Nov 19 00:00:00 MST 2018)

Waited more than hour in the waiting room.


StarStarStarStarNo Star How friendly and professional the staff are! —    (Patient since Fri Jan 05 00:00:00 MST 2024)

How friendly and professional the staff are!


StarStarStarStarStar I didn't have a favorite part. Everyone was proffessioal and polite —    (Patient since Wed Oct 09 00:00:00 MDT 2019)

I didn't have a favorite part. Everyone was proffessioal, polite and knowlegeable


StarStarStarStarStar Talking with my doctor and his assistant and Ms.Kathy.made me feel right at home. —    (Patient since Tue Dec 03 00:00:00 MST 2019)

Talking with my doctor and his assistant and Ms.Kathy.made me feel right at home.


StarStarStarStarStar the part where i.ve completed my visit and waiting to make a new appointment  —    (Patient since Thu Jun 02 00:00:00 MDT 2022)

the part where i.ve completed my visit and waiting to make a new appointment


StarStarStarStarStar Talking to doctor & assistant  —    (Patient since Mon Apr 13 00:00:00 MDT 2015)

Talking to doctor & assistant


StarStarStarStarNo Star Ok Service —    (Patient since Fri Jan 16 00:00:00 MST 2015)

everything was great expect for when t came time to actually get glasses. It wasn't explained to me that I could actually get glasses. I was given my prescription and sent on my way. That was the only thing I did not like


StarStarStarStarStar Dr. Casey answered every question I had directly and clearly. —    (Patient since Fri May 27 00:00:00 MDT 2022)

Dr. Casey answered every question I had directly and clearly.


StarStarStarStarStar I was nervous because I don't like anything in my eyes and thought the worse of what was going to... —    (Patient since Thu Dec 06 00:00:00 MST 2018)

I was nervous because I don't like anything in my eyes and thought the worse of what was going to take place. But my tech(female) who had such a warm spirit filled personality calmed me down and when I met Dr. Williams he is such a pleasant mannered doctor. So I Thank them both for taking time to talk with me and calming me through my exam.


StarStarStarStarStar The technician was very through in examining me she stayed wit me for about 45 minutes before dr... — 

The technician was very through in examining me she stayed wit me for about 45 minutes before dr katzen came in and he was there only 5 minutes


StarStarStarStarStar Just being able to meet a beautiful person like Jaime. —    (Patient since Mon May 02 00:00:00 MDT 2016)

Just being able to meet a beautiful person like Jaime.. She needs to be recognized for the outstanding service she provides to customers.


StarStarStarNo StarNo Star About the only thing was I didn't have to wait as long as I typically do. —    (Patient since Mon Dec 14 00:00:00 MST 2015)

About the only thing was I didn't have to wait as long as I typically do.


StarStarStarStarNo Star Easy simple friendly professional customer service —    (Patient since Sat Jan 01 00:00:00 MST 1)

Easy simple friendly professional customer service


StarStarStarStarStar Having reception contact with Jamie, as I left the doctors office —    (Patient since Tue Jun 07 00:00:00 MDT 2022)

Having reception contact with Jamie, as I left the doctors office. She has excellent customer service skills. Some of the other front desk people do not. Also the Tech Josh has wonderful customer service skills. Everytime I go to your office he greets and has a smile on his face, and always assists patients.


StarStarStarNo StarNo Star too much waiting —    (Patient since Sat Jan 01 00:00:00 MST 1)

i felt like my time was wasted.


StarStarStarStarStar The fast service I had my exam and out. Also, the pocket calendar . —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

The fast service I had my exam and out. Also, the pocket calendar .


StarStarStarStarStar Dr. Novey had a pleasant manner. — 

Dr. Novey had a pleasant manner.


StarStarStarStarStar Finding out my eyes were reasonably healthy. —    (Patient since Mon Dec 11 00:00:00 MST 2023)

Finding out my eyes were reasonably healthy.


StarStarStarStarStar Everyone at every facility has been fantastic and I mean everyone —    (Patient since Fri Oct 23 00:00:00 MDT 2020)

Everyone at every facility has been fantastic and I mean everyone. It has been a real pleasure every single appointment.


StarNo StarNo StarNo StarNo Star Long wait with no explanation —    (Patient since Mon Dec 29 00:00:00 MST 2014)

I work in a hospital, we always keep patients informed of any delay, and give our patients the courtesy of an apology.


StarStarStarStarStar The friendliness of staff —    (Patient since Sat Jan 01 00:00:00 MST 1)

The friendliness of staff


StarStarStarStarStar The comment I made above about staff member MAike Smith's excellent customer service. —    (Patient since Tue Dec 09 00:00:00 MST 2014)

The comment I made above about staff member Mike Smith's excellent customer service.


StarStarStarStarStar doctors concerned for my follow-up to check pressure in my eyes for glucoma and his explaning the... — 

doctors concerned for my follow-up to check pressure in my eyes for glucoma and his explaning the diagnosis very clearly.


StarStarStarStarStar The technicians that did the initial refraction and dilation of my eyes —    (Patient since Wed Dec 17 00:00:00 MST 2014)

The technicians that did the initial refraction and dilation of my eyes. They were very friendly and made me feel really comfortable. The doctor was also knowledgeable and offered helpful suggestions for resting my eyes during the day.


StarStarStarStarStar The Staff Was very Professional —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff was professional and the atmosphere was pleasant.


StarStarStarStarStar The staff was very professional. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff was very professional.


StarStarStarStarStar the experience was great. —    (Patient since Sat Jan 01 00:00:00 MST 1)

the experience was great.


StarStarStarStarStar The technician that took care of me first. also my visit with dr. Williams  —    (Patient since Thu Dec 11 00:00:00 MST 2014)

The technician that took care of me first. also my visit with dr. Williams


StarStarStarStarStar Dr. Harlan is always very thorough and helpful and the other staff people were very kind. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Harlan is always very thorough and helpful and the other staff people were very kind.


StarStarStarStarStar A good report concerning my eye health. The words"See you in six months". —    (Patient since Sat Jan 01 00:00:00 MST 1)

A good report concerning my eye health. The words "See you in six months".


StarStarStarStarStar efficiency - completes a standard check-up in under an hour —    (Patient since Fri Feb 08 00:00:00 MST 2019)

efficiency - completes a standard check-up in under an hour


StarStarStarStarStar it just felt like a good quality visit —    (Patient since Sat Jan 01 00:00:00 MST 1)

it just felt like a good quality visit. this is the 3rd eye care place i've tried in baltimore (i'm limited by where i work and where i live because i do not own a car), and i finally found one that i will return too.


StarStarStarStarNo Star The fact that my visit was timely and thorough, the staff was pleasant and the facility was neat... —    (Patient since Tue Dec 05 00:00:00 MST 2023)

The fact that my visit was timely and thorough, the staff was pleasant and the facility was neat and appeared to be clean. I also like the videos.


StarStarStarStarStar the part where the dr takes the time to explain your treatment to you  —    (Patient since Thu Jun 02 00:00:00 MDT 2022)

the part where the dr takes the time to explain your treatment to you


StarStarStarStarStar Great Staff and Doctor —    (Patient since Tue Nov 18 00:00:00 MST 2014)

My doctor's patience and concern for the well being of my eyes.


StarStarStarNo StarNo Star All Staff were courteous and nice. —    (Patient since Thu Sep 05 00:00:00 MDT 2019)

All Staff were courteous and nice.


StarStarStarStarStar A no stress doctor's visit.  —    (Patient since Wed Dec 09 00:00:00 MST 2020)

Katzen has been a totally positive experience for my cataract surgery- before, during and after!


StarStarStarStarStar i am there almost daily right now —    (Patient since Sat Jan 01 00:00:00 MST 1)

i am there almost daily right now


StarStarStarStarStar the friendliness of the staff —    (Patient since Mon Nov 10 00:00:00 MST 2014)

the friendliness of the staff


StarStarStarNo StarNo Star Not A Real Review —    (Patient since Thu Nov 06 00:00:00 MST 2014)

I do not wish to write a review at this point.


StarStarStarStarStar Efficiency and friendliness of staff and doctors —    (Patient since Wed Jan 20 00:00:00 MST 2016)

Efficiency and friendliness of staff and doctors. Not feeling rushed and patience with any questions.


StarStarStarStarNo Star Administrator —    (Patient since Sat Jan 01 00:00:00 MST 1)

On the most part the visit was fine.


StarStarStarStarStar Dr. Williams is excellent —    (Patient since Wed Dec 09 00:00:00 MST 2020)

Dr. Williams is excellent. I am sorry that I forgot the name of the young woman who got the appointment check up started. She was also vey professional and friendly.


StarStarStarStarStar Staff friendliness. —    (Patient since Wed Feb 10 00:00:00 MST 2016)

Staff friendliness. Always good seeing Dr. Katzen.


StarStarStarNo StarNo Star Inventory on a shelf — 

For my last 2 visits, I've waited at least 45 minutes for my first contact (plus another 15 minutes for my doctor contact). How do you get your patients to come back when you treat them like inventory on a shelf?


StarStarStarStarStar For a practice this large, it is a miracle that you can make this patient feel so welcome. Thanks. —    (Patient since Wed Dec 09 00:00:00 MST 2020)

For a practice this large, it is a miracle that you can make this patient feel so welcome. Thanks.


StarStarStarStarStar Colaborative referral and visit by Dr. Casey & Dr. Harlan. On Sat —    (Patient since Thu Oct 16 00:00:00 MDT 2014)

Colaborative referral and visit by Dr. Casey & Dr. Harlan. On Sat. 10/11/14 I was asked to sign permission for release of my records from Dr. @ JHH and for the first time ever, they actually had received the record and reviewed it prior to my being seen by them. many thanks!! Bonnie Dickson 10/16/14.


StarStarStarStarStar the tect was the best. zack he was nice and cute.  — 

the tect was the best. zack he was nice and cute.


StarStarStarStarNo Star Dr. Williams' thorough explanations and his medical assistant's excellent process. —    (Patient since Fri Mar 13 00:00:00 MDT 2015)

Dr. Williams' thorough explanations and his medical assistant's excellent process.


StarNo StarNo StarNo StarNo Star bad experience — 

Appt at 2:00 arrived at office 1:45, was able to leave your office after my husbands 2:15 appt around 4:30. We are from out of state and have a 2hr drive. We hade earlier appts in Balto. and yours was the last. We have been doing this scheduling twice a year for 10 yrs. We left the house at 8:30AM and returned at 7PM. The worse experience yet, do to your office. Allowed about 1hr or 1:15 time for our appts. Dont think that was unreasonable. we


StarNo StarNo StarNo StarNo Star Bad experience —    (Patient since Thu Oct 09 00:00:00 MDT 2014)

My appointment was 2PM. Got there 1:45, was finished at 4PM. We are from out of state and have a 2 hr drive,and left home at8AM for other appts in Balto.and got home at 7:pm. Have done this scheduling every 6 mo for 10 yrs. this was our worst experience because of your office.


StarNo StarNo StarNo StarNo Star The front desk supervisor's explanation of cataract follow-up insurance coverage. —    (Patient since Thu Dec 01 00:00:00 MST 2022)

The front desk supervisor's explanation of cataract follow-up insurance coverage.


StarStarStarStarNo Star the doctor explained everything to me about my eyes in a way that I understood everything  — 

the doctor explained everything to me about my eyes in a way that I understood everything. I give a four out of five rating due to the waiting time to receive your eyewear.


StarStarStarStarStar Ladies at appt desk!! Love them —    (Patient since Thu Aug 03 00:00:00 MDT 2017)

Ladies at appt desk!! Love them


StarStarStarStarStar Mercy Katzen Optical —    (Patient since Fri Nov 02 00:00:00 MDT 2018)

Dr. Williams thoroughly explained the results of my exam and was very professional as well as the other specialist on the team.


StarStarStarStarStar My entire visit was a pleasure —    (Patient since Fri Nov 14 00:00:00 MST 2014)

My entire visit was a pleasure


StarStarStarStarStar I am a new patient. Everyone was pleasant —    (Patient since Wed Oct 01 00:00:00 MDT 2014)

I am a new patient. Everyone was pleasant


StarStarStarStarStar I was in and out in very short time —    (Patient since Tue Jun 07 00:00:00 MDT 2022)

I was in and out in very short time


StarStarStarStarStar The promptness I received. —    (Patient since Mon Dec 30 00:00:00 MST 2019)

The promptness I received.


StarStarStarStarStar great staff — 

Valerie very professional


StarStarStarStarStar seeing dr marcic i love her manner shes always pleasant worried about my health she reads the... —    (Patient since Fri Oct 30 00:00:00 MDT 2020)

seeing dr marcic i love her manner shes always pleasant worried about my health she reads the report from her assistants and double checks everythings she shows that she appreates them and she explains whats happening with my eyes very clear and proffesional and never scares me i love her and so much faith in her i will never change from katzen eye group


StarStarStarStarStar HowI treated with such great care the entire time I was there —    (Patient since Sat Jan 01 00:00:00 MST 1)

HowI treated with such great care the entire time I was there. I wish to thank everyone who provided me with professional, courteous, patient, friendly customer service. All of you made my visit a pleasant stress free stay. Again thanks to a


StarStarStarStarNo Star Seeing how staff really care about the patients. A gentleman waiting to see the dr —    (Patient since Fri Nov 09 00:00:00 MST 2018)

Seeing how staff really care about the patients. A gentleman waiting to see the dr. was having trouble with sensitivity and watering in his one eye and one of the staff offered him a pair of sunglases while he was waiting. I could see that that little bit of kindness made all the difference to that gentleman.


StarStarStarStarStar The quick service. I arrived a little early and was seen quickly after arriving —    (Patient since Thu Jan 19 00:00:00 MST 2023)

The quick service. I arrived a little early and was seen quickly after arriving. I was finished and out the door 15 minutes after my actual appointment time.


StarStarStarStarStar The eye exam. When the doctor told me my sight is better. —    (Patient since Wed Dec 04 00:00:00 MST 2019)

The eye exam. When the doctor told me my sight is better.


StarStarNo StarNo StarNo Star Talking with the office manager, and finding out that I did not need eye surgery. — 

Talking with the office manager, and finding out that I did not need eye surgery.


StarStarStarStarStar You are all so patient with this Patient. —    (Patient since Wed Dec 09 00:00:00 MST 2020)

You are all so patient with this Patient.


StarStarStarStarStar The doctor explained everything to me. and gave me options. — 

The doctor explained everything to me. and gave me options.


StarStarStarStarStar That I would eventually regaii at least partial sight in the affected eye —    (Patient since Fri Sep 12 00:00:00 MDT 2014)

That I would eventually regaii at least partial sight in the affected eye


StarStarStarStarStar Friendliness of the staff and Doctor —    (Patient since Thu Sep 28 00:00:00 MDT 2017)

Friendliness of the staff and Doctor


StarStarStarStarStar MY EXPERIENCE WITH DR.NOVIC AND THE YOUNG LADY THAT EXAMINE ME I THINK HER NAME IS BEVERLY —    (Patient since Wed Jan 15 00:00:00 MST 2014)

MY EXPERIENCE WITH DR.NOVIC AND THE YOUNG LADY THAT EXAMINE ME I THINK HER NAME IS BEVERLY. PLEASE MAKE SURE SHE IS ACKNOWLEDGED AS WELL


StarNo StarNo StarNo StarNo Star The nurses/Assistants were very plesant.  —    (Patient since Thu Feb 07 00:00:00 MST 2019)

The nurses/Assistants were very pleasant.


StarStarStarStarStar How quickly I was seen and examined —    (Patient since Fri Dec 21 00:00:00 MST 2018)

How quickly I was seen and examined


StarStarStarStarStar Getting a clean bill of health! —    (Patient since Tue Sep 17 00:00:00 MDT 2019)

Getting a clean bill of health!


StarStarStarStarStar Talking with the doctor about my ongoing problem: toss is and dry eyes. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Talking with the doctor about my ongoing problem: toss is and dry eyes.


StarStarStarStarStar staff — 

Tall blonde technician is very professional.


StarStarStarStarNo Star My visit —    (Patient since Fri May 27 00:00:00 MDT 2022)

They make you feel welcome and want to come back


StarStarStarStarStar The best Eye Doctors Office around town  —    (Patient since Thu Jan 10 00:00:00 MST 2019)

I have referred my daughter and my sister. It's been a pleasure doing business with Katzen Eye Group these last (4) years. Very pleasant employees and a nice and clean environment.


StarStarStarStarStar The wait time was quicker this visit  —    (Patient since Thu Jan 10 00:00:00 MST 2019)

The wait time was quicker this visit


StarStarStarStarStar Getting a clear and clean healthy optical report. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Getting a clear and clean healthy optical report.


StarStarStarStarStar CALLED AT TIME OF APPOINTMENT —    (Patient since Tue Jul 05 00:00:00 MDT 2022)

CALLED AT TIME OF APPOINTMENT


StarStarStarStarStar Parking garage validation. Thelma is a kind lady. —    (Patient since Tue Apr 05 00:00:00 MDT 2016)

Parking garage validation. Thelma is a kind lady.


StarStarStarStarStar Receiving positive results. —    (Patient since Fri Nov 02 00:00:00 MDT 2018)

Receiving positive results.


StarStarStarStarStar Working with the doctor — 

Working with Dr. Sportelli was great.


StarStarStarStarStar Did not have to wait long for appointment. —    (Patient since Wed Oct 16 00:00:00 MDT 2019)

Did not have to wait long for appointment.


StarStarStarStarStar Good visit. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The Katzen team showed it usual skill and professionalism.


StarStarStarStarStar A great personal care team. —    (Patient since Sat Jan 01 00:00:00 MST 1)

A great personal care team.


StarStarStarStarStar Great customer service —    (Patient since Mon Apr 29 00:00:00 MDT 2019)

Always a pleasant experience


StarStarStarStarStar all the above —    (Patient since Fri Dec 14 00:00:00 MST 2018)

all the above. the wait time was not that long to get from being seated to going to the back to see dr.katzen.


StarStarStarStarNo Star The hands-on medical professionals and the doctor. —    (Patient since Tue Oct 29 00:00:00 MDT 2019)

The hands-on medical professionals and the doctor.


StarStarStarStarStar Pleasant staff. As always such personalized care from Dr.Williams —    (Patient since Thu Jan 31 00:00:00 MST 2019)

Pleasant staff. As always such personalized care from Dr.Williams. Good news about my vision is always good to have also.


StarStarStarStarStar Receptionist was very courteous and helpful always smiling —    (Patient since Sat Jan 01 00:00:00 MST 1)

Receptionist was very courteous and helpful always smiling. Explained benefits since it was first visit with medicare.


StarStarStarStarStar the friendliness of everyone. —    (Patient since Tue Nov 15 00:00:00 MST 2022)

the friendliness of everyone.


StarStarStarStarStar Was seen within 5 minutes of arriving.  —    (Patient since Thu Feb 07 00:00:00 MST 2019)

Was seen within 5 minutes of arriving.


StarStarStarStarStar My doctor answered all my questions. —    (Patient since Sat Jan 01 00:00:00 MST 1)

My doctor answered all my questions.


StarStarStarStarStar The care and compassion of the staff and doctor. —    (Patient since Tue Jan 29 00:00:00 MST 2019)

The care and compassion of the staff and doctor.


StarStarStarStarStar that everyone was very professional and supportive . — 

that everyone was very professional and supportive .


StarStarStarStarStar Smooth —    (Patient since Sat Jan 01 00:00:00 MST 1)

My visit went smoothly and I was in and out in the time one would expect, even though I arrived very early.


StarStarStarStarStar The service and th people where great. —    (Patient since Tue Jun 11 00:00:00 MDT 2019)

The service and th people where great.


StarStarStarStarStar I appreciate that you are made to feel welcome — 

I appreciate that you are made to feel welcome. From check-in to check-out everyone was very personable and did not just rush you along. Dr. Williams is great and explains everything he is doing so that you understand. And of course, picking out my new frames with Dwight. He is the best!


StarStarStarStarStar Getting told that everything looks fine in the left eye that I recently had lens replacement and... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Getting told that everything looks fine in the left eye that I recently had lens replacement and cataract surgery


StarStarStarStarStar Everyone was very friendly, but Jamie was wonderful. Very friendly, patient and professional —    (Patient since Wed May 15 00:00:00 MDT 2019)

Everyone was very friendly, but Jamie was wonderful. Very friendly, patient and professional. I listened to her on the phone as well and she is an asset to your practice, Best visit ever.


StarStarStarStarStar Dr. Jindal. Very pleasant and thorough.Dr. Jindal is an excellent doctor —    (Patient since Wed Feb 25 00:00:00 MST 2015)

Dr. Jindal. Very pleasant and thorough.Dr. Jindal is an excellent doctor. She always asks if I have any questions.


StarStarStarStarStar the surgical coordinator remembered my name. —    (Patient since Tue Oct 29 00:00:00 MDT 2019)

the surgical coordinator remembered my name.


StarStarStarStarStar Dr. Golub is very patient and helpful with challenging cases like mine —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Golub is very patient and helpful with challenging cases like mine. I really appreciate her level of care.


StarStarStarStarStar I learened my prescriptions are valid for 2 years --- this will save me annual fees and days off... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I learened my prescriptions are valid for 2 years --- this will save me annual fees and days off from work. I appreciate a medical professional looking out for my interets and not just the highest possible billing.


StarStarStarStarStar Choosing my new frames. I am satisfied with the service, because the location is convenient. —    (Patient since Mon Nov 11 00:00:00 MST 2019)

Choosing my new frames. I am satisfied with the service, because the location is convenient.


StarStarStarStarStar Pleased as always —    (Patient since Wed Dec 03 00:00:00 MST 2014)

Very satisfied with the services


StarStarStarStarStar I got immediate service. Great service guys! —    (Patient since Mon Jun 09 00:00:00 MDT 2014)

I got immediate service. Great service guys!


StarStarStarStarStar Office Vist of 6-2-2014 —    (Patient since Fri Mar 11 00:00:00 MST 2022)

Good visit and great people.


StarStarStarStarStar efficiently of how your office is run —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

efficiently of how your office is run


StarStarStarStarStar My examination and conversation with Dr. Williams —    (Patient since Mon Jul 01 00:00:00 MDT 2019)

My examination and conversation with Dr. Williams. As always, he took his time with the exam and explaining his findings.


StarStarStarStarStar Katzen is amazing. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Would recommend Katzen to any and everyone. The doctors are amazing, as well as the support staff.


StarStarStarStarStar Dr. Marcic is very efflicent and concerned.  — 

Dr. Marcic is very efflicent and concerned. She is friendly and gets to the heart of the medical issue fast, but does not make you feel rushed. The technician was very very good too.


StarStarStarStarStar the part where the dr took the time to explain to me what was going on —    (Patient since Thu Jun 02 00:00:00 MDT 2022)

the part where the dr took the time to explain to me what was going on


StarStarStarStarNo Star I appreciated the explanations from the professionals about what they saw —    (Patient since Wed Sep 07 00:00:00 MDT 2016)

I appreciated the explanations from the professionals about what they saw. Also they introduced themselves and explained what they were going to do and who else I would see next.


StarStarStarStarStar Everything was quick and efficient. —    (Patient since Tue Nov 18 00:00:00 MST 2014)

Everything was quick and efficient.


StarStarStarStarStar The atmosphere was great there were times when i did alot of laughing, with the employees —    (Patient since Sat Jan 01 00:00:00 MST 1)

The atmosphere was great there were times when i did alot of laughing, with the employees. The visit was really enjoyable.


StarStarStarStarStar Follow-up Visit —    (Patient since Thu Apr 16 00:00:00 MDT 2015)

As always, the visit was very efficient and everyone was extremely pleasant and knowledgeable.


StarStarStarStarStar I liked all of the friendly, helpful staff —    (Patient since Tue Jul 09 00:00:00 MDT 2019)

I liked all of the friendly, helpful staff


StarStarStarStarStar All staff were very friendly and professional. The system seems to be quite efficient. — 

All staff were very friendly and professional. The system seems to be quite efficient.


StarStarStarStarStar Dr. Williams. He is always polite and courteous and explains everything to my understanding —    (Patient since Mon Jul 03 00:00:00 MDT 2023)

Dr. Williams. He is always polite and courteous and explains everything to my understanding. I will continue to see him for my eye care.


StarStarStarStarStar Dr Williams . Put me at ease with my emergency —    (Patient since Mon Jul 03 00:00:00 MDT 2023)

Dr Williams . Put me at ease with my emergency


StarStarStarStarStar I knew what was going to happen when I was scheduled for this apppointment —    (Patient since Thu May 19 00:00:00 MDT 2022)

I knew what was going to happen when I was scheduled for this apppointment. The Docter went over things before doing my procedure.


StarStarStarStarStar Dr. Williams is always great!  —    (Patient since Fri May 27 00:00:00 MDT 2022)

Dr. Williams is always great!


StarStarStarStarStar survey —    (Patient since Tue Nov 06 00:00:00 MST 2018)

Great service. Never had a bad appointment.


StarStarStarStarStar The friendliness of the staff. —    (Patient since Mon Dec 17 00:00:00 MST 2018)

The friendliness of the staff.


StarStarStarStarStar The great customer service from the staff at the front desk to the technicians. Dr —    (Patient since Sat Jan 01 00:00:00 MST 1)

The great customer service from the staff at the front desk to the technicians. Dr. Baziz is always great!


StarStarStarStarStar Reconnectin with Dr. Sportelli, whom I consulted in the past prior to her affiliation with Katzen. —    (Patient since Fri Apr 25 00:00:00 MDT 2014)

Reconnectin with Dr. Sportelli, whom I consulted in the past prior to her affiliation with Katzen.


StarStarStarStarStar Every person that I saw explained everything to me and asked if I had any questions.  —    (Patient since Thu Mar 28 00:00:00 MDT 2019)

Every person that I saw explained everything to me and asked if I had any questions.


StarStarStarStarStar A good visit — 

The first guy I saw to check my vision was great. Very friendly and efficient. Everyone else was nice, too. He got the visit off to a good start.


StarStarStarStarStar Kana McPherson is an absolute delight to work with —    (Patient since Thu Apr 16 00:00:00 MDT 2015)

Kana McPherson is an absolute delight to work with. She is totally on the ball in ensuring that everything is lined up for surgery including eye drop medications and refills. She does a fantastic job in setting expectations and leaving little for me to worry about in coordinating the logistics for surgery. This is a huge relief to me.


StarStarStarStarStar I felt like the lady who assisted me with getting my new glasses ordered went above and beyond —    (Patient since Mon Sep 16 00:00:00 MDT 2019)

I felt like the lady who assisted me with getting my new glasses ordered went above and beyond. I came in with a model number of some glasses I tried on during a recent vacation and she was able to locate and order them for me.


StarStarStarNo StarNo Star The doctor and tech's were very nice. — 

The doctor and tech's were very nice.


StarStarStarNo StarNo Star The doctor and front desk people are very nice. However, the patient portal is AWFUL —    (Patient since Wed Nov 25 00:00:00 MST 2015)

The doctor and front desk people are very nice. However, the patient portal is AWFUL. It would have been easier to drive back to Mercy, park and go to the 10th floor than to deal with the portal.


StarStarStarStarStar The staff! Everyone at Katzen are friendly and professional —    (Patient since Fri Sep 18 00:00:00 MDT 2020)

The staff! Everyone at Katzen are friendly and professional. It's important for them to recognize patients who have been there for years. I like that. It makes one feel cared for. My eye sight is extremely important and I feel my doctor is taking good care to make sure I'm ok.


StarStarStarStarStar The greeting with love keep up the greqt work —    (Patient since Tue Jul 09 00:00:00 MDT 2019)

The greeting with love keep up the greqt work


StarStarStarStarStar Great — 

I was greeted immediately


StarStarStarStarStar The staff was very friendly —    (Patient since Thu Feb 21 00:00:00 MST 2019)

The staff was very friendly. One of the receptionists noticed that I had been waiting a long time and called into the back to make sure I would be next, which I really appreciated -- it was very thoughtful and proactive of her. Dr. Baziz and the technicians who saw me first were thorough and efficient, and everyone seemed very knowledgeable and was very helpful.


StarStarStarStarStar Dr explained in a clear manor what was happening with my eye sight.  —    (Patient since Fri Jun 04 00:00:00 MDT 2021)

Dr explained in a clear manor what was happening with my eye sight.


StarStarStarNo StarNo Star The doctor was the most pleasant and patient doctor I have dealt with amongst your staff of MD's —    (Patient since Thu Mar 06 00:00:00 MST 2014)

The doctor was the most pleasant and patient doctor I have dealt with amongst your staff of MD's. She made my experience very positive. She was very nice and had good "bedside manner". Thank you.


StarStarStarStarStar Upcoming Cataract surgery —    (Patient since Sat Jan 01 00:00:00 MST 1)

Both Dr. Brett Katzen and LaToya explained everything in detail about my upcoming cataract surgery and calmed my fears about having the procedure done.


StarStarStarStarStar Dr. Williams always explains things clearly. He is a great doctor!  —    (Patient since Fri May 27 00:00:00 MDT 2022)

Dr. Williams always explains things clearly. He is a great doctor!


StarStarStarStarStar Hearing that visually, everything is relatively status quo. No suttle of acute changes. —    (Patient since Fri Aug 28 00:00:00 MDT 2020)

Hearing that visually, everything is relatively status quo. No suttle of acute changes.


StarStarStarStarStar march 24th visit —    (Patient since Fri Mar 11 00:00:00 MST 2022)

I was pleased with the visit and everything was handle quickly


StarStarStarStarStar Check-up went fine. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The visit was per usual. Totally professional.


StarStarStarStarStar first tech was very nice —    (Patient since Thu Dec 20 00:00:00 MST 2018)

first tech was very nice. doctor was very helpful explaining what he was doing and the resolute of exam.


StarStarStarStarStar Dr Sportelli is my favorite eye doctor & I've been seeing them for 12+ years! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr Sportelli is my favorite eye doctor & I've been seeing them for 12+ years!


StarStarStarStarStar Yearly Eye Exam —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great service; the employees were friendly and answered questions, Dr. Williams explained the exam as he did it, then very calmly explained the results. I would highly recommend Katzen Eye Group!


StarStarStarStarStar Dr. Golub - She should teach all Doctors how to interact/communicate with patients —    (Patient since Fri Jan 05 00:00:00 MST 2024)

Dr. Golub - She should teach all Doctors how to interact/communicate with patients. I always look forward to my appointments with Dr. Golub!


StarStarStarStarStar The friendly, courteous staff.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

The friendly, courteous staff.


StarStarStarStarStar Superior service —    (Patient since Tue May 21 00:00:00 MDT 2019)

I am completely satisfied with the service that I receive at Katzen's. I believe that my eyes are in the best hands. Everything is fully explained. I would recommend this company to my friends and family


StarStarStarStarStar THE SPEED OF THE VISIT AND THE QUALITY OF THE EXAM —    (Patient since Tue Apr 02 00:00:00 MDT 2019)

THE SPEED OF THE VISIT AND THE QUALITY OF THE EXAM


StarStarStarStarStar The guy working in optical was very nice, explained all the details of my insurance coverage very... —    (Patient since Thu Sep 01 00:00:00 MDT 2016)

The guy working in optical was very nice, explained all the details of my insurance coverage very clearly, answered all my questions, and waited patiently while I tried on about a million pairs of glasses.


StarStarStarStarStar Everyone was so courteous and helpful —    (Patient since Wed Apr 06 00:00:00 MDT 2022)

Everyone was so courteous and helpful


StarStarStarStarStar Finally getting contacts that worked for me. —    (Patient since Tue Jan 17 00:00:00 MST 2023)

Finally getting contacts that worked for me.


StarNo StarNo StarNo StarNo Star Mechanical and sterile — 

Came here first last year. I was not impressed by a few things: Front end staff incorrectly identifoed type of insurance, then took an attitude when the error was pointed out. When I returned this year the information was still incorrect. And still got the we know better attitude. Have two needs regular eye check up and glaucoma monitoring. The inability to book same day for both because of :"insurance reasons" is simply not the case. Prior to moving here I routinely had both needs provided for ( by the same Dr. The lack of communication between the two doctors and duplication of effort wastes my time. The fact that at the end of the process I get a generic "looks fine" vs any specific information just makes it all the more pointless. . Your system seem to be run for the benefit of your staff vs that of the customer. Will be using a different provider going forward.


StarStarStarStarStar Everyone was so nice and courteous to me. They made me feel so welcome. —    (Patient since Wed Apr 06 00:00:00 MDT 2022)

Everyone was so nice and courteous to me. They made me feel so welcome.


StarNo StarNo StarNo StarNo Star Meeting with Josh and Dwight. Mercy office —    (Patient since Sat Jan 01 00:00:00 MST 1)

Meeting with Josh and Dwight. Mercy office


StarStarStarStarStar Excellent Service —    (Patient since Mon Nov 19 00:00:00 MST 2018)

The staff is excellent from the reception area all the way to the doctors. Very professional and courteous. Everything is explained and the medical staff is top notch.


StarStarStarStarStar My favorite part of my visit was being told everything looked normal. No problems. —    (Patient since Thu Dec 01 00:00:00 MST 2022)

My favorite part of my visit was being told everything looked normal. No problems.


StarStarStarStarStar Promptness and everyone knew just what they were to do —    (Patient since Thu Jun 23 00:00:00 MDT 2022)

Promptness and everyone knew just what they were to do. The place was clean and neat, made you feel good to be there.


StarStarStarStarStar My daughter had a fun with the eye glass adjuster rep. This made her visit a good one! —    (Patient since Mon Mar 02 00:00:00 MST 2015)

My daughter had a fun with the eye glass adjuster rep. This made her visit a good one!


StarStarStarStarStar MOst enjoyable part of my last visit was getting assistance with frame selection from the... —    (Patient since Wed Apr 15 00:00:00 MDT 2015)

MOst enjoyable part of my last visit was getting assistance with frame selection from the gentleman. Always am comfortable my dr's services.


StarStarStarStarStar Dr Booth and Dr William are very nice and again I think they care that mean a lot to me —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr Booth and Dr William are very nice and again I think they care that mean a lot to me


StarStarStarStarStar everyone is so friendly!!!!!!!!!dr. booth is the BEST —    (Patient since Tue Jul 15 00:00:00 MDT 2014)

everyone is so friendly!!!!!!!!! dr. booth is the BEST


StarStarStarStarStar doctor's exam and eyeglass selection — 

doctor's exam and eyeglass selection


StarStarStarStarStar I really liked that almost everything could be done in one visit —    (Patient since Thu Apr 16 00:00:00 MDT 2015)

I really liked that almost everything could be done in one visit. Everyone was extremely professional and pleasant and thoroughly explained everything.


StarStarStarStarStar Talking with support team & specialists. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Talking with support team & specialists.


StarStarStarStarNo Star my visit —    (Patient since Fri Dec 16 00:00:00 MST 2022)

you have to be kidding me to ask that question? when it was over LOL just kidding. it was a great visit as always


StarStarStarNo StarNo Star Getting new frames and the doctor was great. —    (Patient since Mon Nov 18 00:00:00 MST 2019)

Getting new frames and the doctor was great.


StarStarStarStarStar Not feeling intimidated. —    (Patient since Fri Feb 08 00:00:00 MST 2019)

Not feeling intimidated by new technology, procedures,etc.


StarStarStarStarStar Being treated with respect by all. —    (Patient since Tue Mar 22 00:00:00 MDT 2016)

Being treated with respect by all.


StarStarStarStarStar Dr. J B Harlan is always a pleasure. Trust him completely  —    (Patient since Thu Sep 08 00:00:00 MDT 2022)

Dr. J B Harlan is always a pleasure. Trust him completely


StarStarStarStarNo Star I was in and out in about 20 minutes. —    (Patient since Fri Apr 14 00:00:00 MDT 2023)

I was in and out in about 20 minutes.


StarStarStarStarStar Walking through the peaceful and beautiful Mercy building. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Walking through the peaceful and beautiful Mercy building.


StarStarStarStarStar when my Doctor came into the examining room and greetly me with a great smile.  —    (Patient since Thu Jun 02 00:00:00 MDT 2022)

when my Doctor came into the examining room and greetly me with a great smile.


StarStarStarStarStar Staff was very friendly, the visit was very efficient! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Staff was very friendly, the visit was very efficient!


StarStarStarStarStar Great communication with Dr. and staff —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great communication with Dr. and staff. Seen within 5 minutes and at check out within 30 minutes, very efficient.


StarStarStarStarNo Star The fact that I could get in and out in a timely manner and that appointments are early. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The fact that I could get in and out in a timely manner and that appointments are early.


StarStarStarStarStar The friendliness of all the associates made me feel very comfortable. Thank You  —    (Patient since Thu Dec 01 00:00:00 MST 2022)

The friendliness of all the associates made me feel very comfortable. Thank You


StarNo StarNo StarNo StarNo Star Lou rating due to inefficiency not services rendered. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Reading my book for the 90 plus minutes.


StarStarStarNo StarNo Star I had to wait over 45 minutes to be called. — 

I had to wait over 45 minutes to be called. This resulted in a $32 parking ticket.


StarStarStarStarStar I appreciated being able to schedule a same day appointment . Thank you. —    (Patient since Thu Nov 01 00:00:00 MDT 2018)

I appreciated being able to schedule a same day appointment . Thank you.


StarStarStarStarStar I continue to pay out of pocket to keep my relationship with Dr. Golub —    (Patient since Wed Oct 02 00:00:00 MDT 2019)

I continue to pay out of pocket to keep my relationship with Dr. Golub. She is great as far as I am concerned.


StarStarStarStarStar Urgent Eye Care —    (Patient since Mon Jun 08 00:00:00 MDT 2015)

I've been going to Dr. Basiz.. for some time now and appreciate his professionalism and expeditious service.


StarStarStarStarStar Feeling that my doctor really cared. —    (Patient since Thu Aug 29 00:00:00 MDT 2019)

Feeling that my doctor really cared.


StarStarStarStarStar My visit was at 9:20am and I was checking out at 9:50am. Best ever —    (Patient since Wed May 15 00:00:00 MDT 2019)

My visit was at 9:20am and I was checking out at 9:50am. Best ever. I usually allow 2 hours, eventhough it is frustrating. I was not moved from room to room to wait some more.


StarStarStarStarStar Everything is always explained thoroughly —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everything is always explained thoroughly. I always feel well taken care of and that there is genuine and personal concern for my vision issues and needs.


StarStarStarStarStar Evelyn A. —    (Patient since Mon Aug 07 00:00:00 MDT 2017)

The staff was professional and Dr. Bizaz was knowledgeable. He made sure that I understood everything concerning my prescription and explained the potential causes for the slight changes in my vision- even advising me regarding selecting the appropriate frames to accomodate bifocal lenses. The young lady who assisted me with selecting frames was very helpful. Although I decided to take my prescription in search of frames elsewhere, she was still pleasant and gave me tips for picking out frames to accomodate my progressive lenses, as well. I would certainly refer this office to others.


StarStarStarStarStar There wasn't a favorite part as I was discussing surgery options, but I did appreciate the... — 

There wasn't a favorite part as I was discussing surgery options, but I did appreciate the patience of everyone I met.


StarStarStarStarStar Unplanned visit for "foreign object" removal —    (Patient since Wed Sep 18 00:00:00 MDT 2024)

Thanks for seeing me on the spur of the moment and quickly diagnosing and removing the "foreign object" from my eye.


StarStarStarStarStar Great customer service, communication and no waiting! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great service, communication and everything took less than 40 minutes!


StarNo StarNo StarNo StarNo Star There wasn't a favorite part at all. My mom, brother and I were quite disappointed at this visit. —    (Patient since Wed Apr 17 00:00:00 MDT 2019)

There wasn't a favorite part at all. My mom, brother and I were quite disappointed at this visit. the star rating is not correct because I don't want to give you a star at all!!!!!


StarStarStarStarStar The always pleasant and professional staff! —    (Patient since Thu May 30 00:00:00 MDT 2019)

The always pleasant and professional staff!


StarStarStarStarStar Dr. Baziz squeezed me in with a sudden conjunctivitis and I still did not have to wait overly long. —    (Patient since Thu Dec 05 00:00:00 MST 2013)

Dr. Baziz squeezed me in with a sudden conjunctivitis and I still did not have to wait overly long.


StarStarStarNo StarNo Star when I really trought that I was getting out early, but it didn't happen. —    (Patient since Fri May 13 00:00:00 MDT 2022)

when I really trought that I was getting out early, but it didn't happen.


StarStarStarStarStar I knew what was wrong with my vision the same day. I had a lot of test done in 45 minutes —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

I knew what was wrong with my vision the same day. I had a lot of test done in 45 minutes. Fast, and the staff was friendly. Thank you for my 2014 calendar planner.


StarStarStarStarNo Star Dr. Booth's thorough and caring attention. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Booth's thorough and caring attention.


StarStarStarStarNo Star Good  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Overall a good experience.


StarNo StarNo StarNo StarNo Star Dealing with your front end staff. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Be careful when dealing with this practice. Their care after surgery is irresponsible. This gives me the impression that they do not stand by their promise to deal with you until you are finished with your after care.


laughing with the doctors and their tolerance of me. —    (Patient since Tue Jul 15 00:00:00 MDT 2014)

laughing with the doctors and their tolerance of me.


StarStarStarStarStar Piece of mind regarding my eyesight and what may be happening (eye migraine).  —    (Patient since Wed Nov 06 00:00:00 MST 2013)

Piece of mind regarding my eyesight and what may be happening (eye migraine).


StarStarStarStarStar Excellent and professional, as usual.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Katzen has done a splendid job treating the glaucoma in my lfet eye for which I am grateful.


StarStarStarNo StarNo Star Exam by the doctor was very thorough and professional —    (Patient since Sat Jan 01 00:00:00 MST 1)

Exam by the doctor was very thorough and professional


StarStarStarStarNo Star My favorite part of my visit so speaking with the Dr. He was very informative —    (Patient since Wed Apr 10 00:00:00 MDT 2024)

My favorite part of my visit so speaking with the Dr. He was very informative


StarStarStarStarStar Very nice that my info is in the system and the care team is very coordinated (person taking my... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very nice that my info is in the system and the care team is very coordinated (person taking my name, person picking me up in waiting room and doing prep for doc, person coming in after doc is done to document and prescribe, checking out at desk) -- very efficient.


StarStarStarStarStar Sounds crazy but my favorite part was sitting in the dimly lit exam room relaxing while my eyes... —    (Patient since Tue Oct 29 00:00:00 MDT 2013)

Sounds crazy but my favorite part was sitting in the dimly lit exam room relaxing while my eyes dilated. It's a rare treat to sit and relax. :)


StarStarStarStarStar Finding out that it was a problem with my glasses and not with my vision —    (Patient since Sat Jan 01 00:00:00 MST 1)

Finding out that it was a problem with my glasses and not with my vision. And I learned something new, which I passed along to others.


StarStarStarStarStar It was quick and easy —    (Patient since Mon Oct 28 00:00:00 MDT 2013)

It was quick and easy. computer issues delayed the optical portion but Dwight Newson was very pleasant. After a few minutes of computer issues, he called in my order for new prescriptions


StarStarStarNo StarNo Star Doctor's answers to questions. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Doctor's answers to questions.


StarStarStarStarStar When the doctor said everything was going along pretty good. There were no changes —    (Patient since Sat Jan 01 00:00:00 MST 1)

When the doctor said everything was going along pretty good. There were no changes. Also, everyone was very helpful and friendly.


StarStarStarStarNo Star My interaction with one of the staff that assisted the doctor. —    (Patient since Fri Oct 18 00:00:00 MDT 2013)

My interaction with one of the staff that assisted the doctor.


StarStarStarStarStar The professional yet friendly care. —    (Patient since Mon Oct 08 00:00:00 MDT 2012)

The professional yet friendly care.


StarStarStarStarNo Star The staff person I spoke with in the exam room who took my information and was extremely... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

The staff person I spoke with in the exam room who took my information and was extremely professional and personable.


StarStarStarStarStar Hearing that I didn't have to come back for six months. — 

Hearing that I didn't have to come back for six months.


StarStarStarStarNo Star Great Visit — 

The tech Sarah was fantastic! great interaction, really explained everything to me.


StarNo StarNo StarNo StarNo Star IT WAS A DOCTOR'S VISIT NOT A VACATION —    (Patient since Fri Mar 19 00:00:00 MDT 2021)

IT WAS A DOCTOR'S VISIT NOT A VACATION. A STAR RATING WHAT ARE YOU A MOVIE NOW? I'M GIVING YOU A ONE BECAUSE THIS IS SILLY.


StarStarStarStarNo Star Regular visits —    (Patient since Sat Jan 01 00:00:00 MST 1)

They do a nice job with regular visits and check ups.


StarStarStarNo StarNo Star Dr. Williams has a good bedside manner. — 

Dr. Williams has a good bedside manner.


StarStarStarStarNo Star Being taking care of in a prompt and professional manner. — 

Being taking care of in a prompt and professional manner.


StarStarStarStarStar The whole visit was very pleasant. —    (Patient since Fri Nov 02 00:00:00 MDT 2018)

The whole visit was very pleasant.


StarStarStarStarStar Friendliness and patience of the staff. —    (Patient since Tue Nov 22 00:00:00 MST 2022)

Friendliness and patience of the staff.


StarStarStarStarNo Star Excellent —    (Patient since Thu May 23 00:00:00 MDT 2019)

clean quiet and friendly atomosphere. effecient and attentive workers.


StarStarStarStarStar No favorite part, just a nice experience provided by your friendly staff —    (Patient since Tue Sep 24 00:00:00 MDT 2013)

No favorite part, just a nice experience provided by your friendly staff


StarStarStarStarNo Star I was amused at how thoroughly Zach cleaned the equipment; but I appreciate his being so... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was amused at how thoroughly Zach cleaned the equipment; but I appreciate his being so conscientious. Dwight teased me about my glasses, which resulted in prolonged laughter. He was very helpful suggesting frames and sunglasses for me.


StarStarStarStarStar Interacting with technicians who do initial workup —    (Patient since Sat Jan 01 00:00:00 MST 1)

Interacting with technicians who do initial workup


StarStarStarStarNo Star recent experience —    (Patient since Mon Jul 06 00:00:00 MDT 2015)

The staff is very pleasant and personable. I would recommend this practice to others.


StarStarStarStarStar Having Dr. Novey checking my entire eye socket.  —    (Patient since Mon Dec 30 00:00:00 MST 2019)

Having Dr. Novey checking my entire eye socket.


StarStarStarStarNo Star efficientcy of Zach and Dr. Baziz —    (Patient since Mon Sep 16 00:00:00 MDT 2013)

efficientcy of Zach and Dr. Baziz


StarStarStarStarNo Star When I was told I did not need glasses —    (Patient since Sat Jan 01 00:00:00 MST 1)

When I was told I did not need glasses


StarStarStarStarStar Visiting Dr. Harlan and having all my questions answered clearly. —    (Patient since Fri Feb 15 00:00:00 MST 2013)

Visiting Dr. Harlan and having all my questions answered clearly.


StarStarStarStarNo Star The quiet solitude of the waiting room it gave me a chance to read a book and picking out frames. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The quiet solitude of the waiting room it gave me a chance to read a book and picking out frames.


StarStarStarStarStar Good Experience —    (Patient since Thu Aug 29 00:00:00 MDT 2013)

Friendly, on-time and comprehensive.


StarStarStarStarStar Meeting with Dr. Booth —    (Patient since Sat Jan 01 00:00:00 MST 1)

Meeting with Dr. Booth. She was very informative and seemed genuinely concerned about helping me resolve my issue.


StarStarStarStarStar Very friendly, professional staff. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very friendly, professional staff.


StarStarStarStarNo Star Doctor explanation getting chart for drops I could follow easily. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Doctor explanation getting chart for drops I could follow easily.


StarStarStarStarStar Everyone was cordial and professional. Everything went smoothly and on time. —    (Patient since Tue Jul 05 00:00:00 MDT 2022)

Everyone was cordial and professional. Everything went smoothly and on time.


StarStarStarStarNo Star Everyone is very personable. The wait time to be called is usually very quick.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone is very personable. The wait time to be called is usually very quick.


StarStarStarStarStar Finding out I can still properly for my age......LOL ! —    (Patient since Wed May 24 00:00:00 MDT 2017)

Finding out I can still properly for my age......LOL !


StarStarStarStarStar Meeting with Dr. Gormley. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Meeting with Dr. Gormley.


StarStarStarStarStar dr.gormley examination with professional ! —    (Patient since Fri Apr 12 00:00:00 MDT 2019)

dr.gormley examination with professional !


StarStarStarStarStar My favorite part is not feeling like you are just a number and not being rushed through your... —    (Patient since Tue Feb 11 00:00:00 MST 2020)

My favorite part is not feeling like you are just a number and not being rushed through your appointment.Katzen really is the best place to get your eyes taken care of. Katzen has made me want to come back year after year.


StarStarStarStarStar The professional and friendly staff, techs, and doctor. —    (Patient since Mon Mar 02 00:00:00 MST 2020)

The professional and friendly staff, techs, and doctor.


StarStarStarStarNo Star I thought the staff were excellent. The medical team were especially friendly. I was impressed —    (Patient since Wed Jun 22 00:00:00 MDT 2016)

I thought the staff were excellent. The medical team were especially friendly. I was impressed. Great people.


StarStarStarStarStar Eye care —    (Patient since Wed Aug 23 00:00:00 MDT 2023)

I presented with a problem and was treated for it with care and understanding.


StarStarStarNo StarNo Star Medical techs and Doctor were very professional —    (Patient since Wed Aug 07 00:00:00 MDT 2013)

Medical techs and Doctor were very professional


StarStarStarStarStar friendly staff and the fact that the equipment is cleaned in front of the patient. —    (Patient since Tue May 03 00:00:00 MDT 2022)

friendly staff and the fact that the equipment is cleaned in front of the patient.


StarStarStarStarStar Made appointment day of visit, very good administrative staff. —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Made appointment day of visit, very good administrative staff.


StarStarStarStarNo Star Not having to wait "forever" and smooth procedures. —    (Patient since Tue Sep 30 00:00:00 MDT 2014)

Not having to wait "forever" and smooth procedures.


StarStarStarStarNo Star I was called from the waiting room at EXACTLY the time the appointment was scheduled! I do not... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was called from the waiting room at EXACTLY the time the appointment was scheduled! I do not expect this to ever happen again. (smile)


StarStarNo StarNo StarNo Star too long — 

10:20 appt. Saw doc at 11:45.


StarStarStarStarStar I really liked the second seating area in the back. That was a nice touch. —    (Patient since Mon Feb 10 00:00:00 MST 2020)

I really liked the second seating area in the back. That was a nice touch.


StarStarStarStarStar Did not wait long and staff is very pleasant —    (Patient since Wed Dec 04 00:00:00 MST 2013)

Did not wait long and staff is very pleasant


StarStarStarStarStar .. —    (Patient since Wed Jan 11 00:00:00 MST 2017)

I have always enjoyed being a patient in the Katzen Eye Group. Even when I may have had a complaint they make it seems as if it is the only thing of interest at the time.


StarStarStarStarStar The friendliness and dediction of the doctors and staff. —    (Patient since Thu Dec 01 00:00:00 MST 2022)

The friendliness and dediction of the doctors and staff.


StarStarStarStarNo Star It certainly wasn't the eye pressure test!! People are always friendly, but the people in the... —    (Patient since Sat Jan 01 00:00:00 MST 1)

It certainly wasn't the eye pressure test!! People are always friendly, but the people in the back when you are waiting to be seen by the doctor are a little loud.


StarStarNo StarNo StarNo Star Everything went like clock work.Check in, spoke to the Doctor assist —    (Patient since Mon Aug 05 00:00:00 MDT 2013)

Everything went like clock work. Check in, spoke to the Doctor assist., spoke to the Doctor, fill my order with the tech, and was out the door.


StarStarStarStarStar Dr. Harlan's service and explanation —    (Patient since Mon Nov 10 00:00:00 MST 2014)

Dr. Harlan's service and explanation


StarStarStarStarStar Most favorite was picking out my glasses. Least favorite was the eye drops to dilate my pupils... —    (Patient since Thu Aug 15 00:00:00 MDT 2019)

Most favorite was picking out my glasses. Least favorite was the eye drops to dilate my pupils...


StarStarStarStarStar As usual, thorough professionalism —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Lapinsky's report that my vision had remained the same, that there was no further deterioration in the afflicted eye.


StarNo StarNo StarNo StarNo Star nothing, I waited to long —    (Patient since Fri Jul 12 00:00:00 MDT 2013)

nothing, I waited to long


StarNo StarNo StarNo StarNo Star None. I waited way too long to see Dr. Harlan. —    (Patient since Mon Feb 04 00:00:00 MST 2019)

None. I waited way too long to see Dr. Harlan.


StarStarStarStarStar the friendly staff and professionalisn of the staff —    (Patient since Thu Sep 28 00:00:00 MDT 2017)

the friendly staff and professionalisn of the staff


Dr. Golub was very professional and pleasant and as always made me feel very comfortable. —    (Patient since Wed Oct 30 00:00:00 MDT 2013)

Dr. Golub was very professional and pleasant and as always made me feel very comfortable.


StarStarStarStarStar Seeing my doctor, Dr. Novey. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Seeing my doctor, Dr. Novey.


StarStarStarStarStar Dr. Williams is great, he took the time to explain every thing to me. —    (Patient since Thu Feb 09 00:00:00 MST 2023)

Dr. Williams is great, he took the time to explain everything to me.


StarStarStarStarStar Short wait time and nice receptioist —    (Patient since Tue Aug 27 00:00:00 MDT 2019)

Short wait time and nice receptioist


StarStarStarStarStar When the eye drops wore off:) —    (Patient since Thu Apr 20 00:00:00 MDT 2017)

When the eye drops wore off:)


StarStarStarStarStar The doctor was able to fully reassure me that my vision was fine and exactly what was causing the... —    (Patient since Tue May 21 00:00:00 MDT 2019)

The doctor was able to fully reassure me that my vision was fine and exactly what was causing the problem with the eyes


StarStarStarStarStar being treated couteously  —    (Patient since Fri Dec 18 00:00:00 MST 2015)

being treated couteously


StarStarStarStarNo Star So glad I found Katzen... —    (Patient since Mon Jan 13 00:00:00 MST 2020)

I've been to a lot of optometrists in my years, but the Katzen group has been my best experience by far. They've created a better customer service experience even in the last four years that I've been there. Love them.


StarStarStarStarStar Friendly staff, and of course Dr. Golub - she is just fabulous. I referred my husband to her. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Friendly staff, and of course Dr. Golub - she is just fabulous. I referred my husband to her.


StarStarStarStarStar Eye exam before I moved. —    (Patient since Wed Jul 03 00:00:00 MDT 2013)

I am moving to CO and wanted to get an eye exam in before I moved b/c Katzen is so great I wanted to make sure everything was good before I left and might have to use someone else. They helped provide me information in case I needed to release records in the future and again were such a great help!


StarStarStarStarStar The younger black lady was very helpful and patient with helping me pick out a new set of frames —    (Patient since Fri Dec 18 00:00:00 MST 2015)

The younger black lady was very helpful and patient with helping me pick out a new set of frames. She deserves recognition for a job well done from her supervisor.


StarStarStarStarStar The good news I received from Dr.Marcic in reference to my eye examine —    (Patient since Fri Jun 13 00:00:00 MDT 2014)

The good news I received from Dr.Marcic in reference to my eye examine


StarStarStarStarStar Thanks to Dr. Sportelli for explaining what techs do and how the parts of my visit come together —    (Patient since Mon Aug 12 00:00:00 MDT 2019)

Thanks to Dr. Sportelli for explaining what techs do and how the parts of my visit come together. Miss Susan was great at explaining the options available with my vision insurance and setting me up so that my new prescription can be filled.


StarStarStarStarStar Service Excellent —    (Patient since Fri Aug 28 00:00:00 MDT 2020)

I can always count on being served with the utmost courtesy and respect. I never have to wait any substantial amount of time past my appointment, in fact if I arrive early, I may be seen earlier. All staff at the center are always on point. I truly have no complaints.


StarStarStarStarNo Star The visit starting on time not having to wait to be seen. I can do other activities —    (Patient since Thu May 19 00:00:00 MDT 2022)

The visit starting on time not having to wait to be seen. I can do other activities. I don't get irritated or stressed waiting to be seen. Thank you.


Doctor Donna Booth is very professional and I feel comfortable with her decisions —    (Patient since Wed Aug 13 00:00:00 MDT 2014)

Doctor Donna Booth is very professional and I feel comfortable with her decisions. Her staff members were also very professional and kind.I was in and out within an hour! thank you!


StarStarStarNo StarNo Star Timonium is much better than Mercy; need to upgrade equipment at Mercy —    (Patient since Sat Jan 01 00:00:00 MST 1)

Going to Mercy is not very convenient for me. I much prefer the Timonium office, but couldn't get an appointment time there with Dr. Williams that worked with my schedule. There also seemed to be something machine that the tech used to check my vision before I saw Dr. Williams since I coulnd't see any of the "choices" clearly. When I mentioned this to Dr. Williams, he agreed that there's a problem with that particular machine. Given that, I don't understand why you haven't replaced the machine yet!


StarStarNo StarNo StarNo Star Asking the doctor questions and him fullyexplaining the answers. —    (Patient since Mon Aug 05 00:00:00 MDT 2013)

Asking the doctor questions and him fully explaining the answers.


StarStarStarStarStar The favorite part of my last visit????? LOL i guess that i can see better  — 

The favorite part of my last visit????? LOL i guess that i can see better . My favorite part of the visit before was watching Overboard on the TV. Thanks for your happy and efficient as can be work place. I know i May have to wait for Dr. Harlan because of the attention he gives to each of us as his patients.


StarStarStarStarNo Star dr grodin was very personable, he examined my father and explained things so that we both could... —    (Patient since Tue Aug 09 00:00:00 MDT 2016)

dr grodin was very personable, he examined my father and explained things so that we both could understand. I would refer him to others.Very pleased with his service.


StarStarStarStarStar How promptly I was seen and examined. —    (Patient since Fri Nov 09 00:00:00 MST 2018)

How promptly I was seen and examined.


StarStarStarStarNo Star Having Dr Williams explain what his finding where, and what to expect on the next visit. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Having Dr Williams explain what his finding where, and what to expect on the next visit.


StarStarStarStarStar I appreciate having my parking ticket stamped, reducing the cost.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I appreciate having my parking ticket stamped, reducing the cost.


StarStarStarStarStar Annual Eye Examination —    (Patient since Sat Jan 01 00:00:00 MST 1)

I am satisfied with my visit.


StarStarStarStarStar seeing the doctor so soon. —    (Patient since Thu Aug 27 00:00:00 MDT 2020)

seeing the doctor so soon.


StarStarStarStarStar Talking with the Doctor, she's really, really, really nice, funny , and down to earth  —    (Patient since Wed Jul 19 00:00:00 MDT 2023)

Talking with the Doctor, she's really, really, really nice, funny , and down to earth . Hadn't seen her for 2 years and she is still the same . She's a keeper.


StarStarStarStarStar Talking with the Doctor, she's really, really, really nice, funny , and down to earth  —    (Patient since Wed Jul 19 00:00:00 MDT 2023)

Talking with the Doctor, she's really, really, really nice, funny , and down to earth . Hadn't seen her for 2 years and she is still the same . She's a keeper.


StarStarStarStarStar On time, pleasant and quick. Everyone was very friendly, as usual —    (Patient since Sat Jan 01 00:00:00 MST 1)

On time, pleasant and quick. Everyone was very friendly, as usual


StarStarStarStarNo Star Although, I was reading. I like that movies are shown now.  —    (Patient since Wed May 15 00:00:00 MDT 2019)

Although, I was reading. I like that movies are shown now.


StarStarStarStarStar I come down about 3-4 times in a year and I see three Doctors and I feel confident in them because... —    (Patient since Thu May 19 00:00:00 MDT 2022)

I come down about 3-4 times in a year and I see three Doctors and I feel confident in them because they take the time to review my last visit and explain my current status,


StarStarStarStarStar Dr Williams giving me a clean bill of eye-health. —    (Patient since Tue Nov 22 00:00:00 MST 2022)

Dr Williams giving me a clean bill of eye-health.


StarStarStarStarStar Dr. Golub! She really cares and makes getting an eye exam a great experience! —    (Patient since Fri Jan 05 00:00:00 MST 2024)

Dr. Golub! She really cares and makes getting an eye exam a great experience!


StarStarStarStarNo Star promptness of being seated, samples —    (Patient since Sat Jan 01 00:00:00 MST 1)

promptness of being seated, samples


StarStarStarStarStar professional and friendly staff —    (Patient since Tue Jul 09 00:00:00 MDT 2019)

The professional and friendly manner of all of the staff


StarStarStarStarStar Good news,will not have to visit until next year. —    (Patient since Mon Nov 11 00:00:00 MST 2019)

Good news,will not have to visit until next year.


StarNo StarNo StarNo StarNo Star The Magazine in the Waiting Room —    (Patient since Tue Feb 16 00:00:00 MST 2021)

The Magazine in the Waiting Room


StarStarStarStarStar Favorite part- that's hard — 

Favorite part- that's hard. The Front Desk Team is always AWESOME- Kona, Nicole and some new ladies always check you in/out, explain things to you. Tara/Dr. Baziz are an AMAZING Team- They both have relationships with patients, listen to you and always have a solution which I appreciate greatly.


StarStarStarStarStar Not only was your staff profesional and quick. They had a pleasant attitude. —    (Patient since Fri Mar 15 00:00:00 MDT 2019)

Not only was your staff profesional and quick. They had a pleasant attitude.


StarStarStarStarStar I appreciate the warmth of the Dr. and Staff. Very attentive! —    (Patient since Wed Oct 24 00:00:00 MDT 2018)

I appreciate the warmth of the Dr. and Staff. Very attentive!


StarStarStarStarStar Dwight! He has a very good sense of humor, he was very helpful. —    (Patient since Tue Dec 11 00:00:00 MST 2018)

Dwight! He has a very good sense of humor, he was very helpful.


StarStarStarStarStar As a patient of Dr. Williams —    (Patient since Mon Oct 28 00:00:00 MDT 2019)

As a patient of Dr. Williams for many, many yrs, he always display courtesy & professionalism to the highest level. He explains any concerns and make sure that I am at ease with the proper eye-care treatment/examine in which I receive at any given time. Great Service!!!!


StarStarNo StarNo StarNo Star When I went to the desk to leave the young asian lady was very helpful in explaing the online... —    (Patient since Tue Aug 09 00:00:00 MDT 2016)

When I went to the desk to leave the young asian lady was very helpful in explaing the online procedure and how it worked. She did everything with a smile so the office visit was not a complete bust.


StarStarStarStarStar when i ask questions I always get answers right a —    (Patient since Thu Jun 02 00:00:00 MDT 2022)

when i ask questions I always get answers right a


StarStarStarStarStar the fact that i was in and out in no time. —    (Patient since Tue May 28 00:00:00 MDT 2019)

the fact that i was in and out in no time.


StarStarStarStarStar I was downtown early and the staff was able to move my appointment earlier which was very much... —    (Patient since Fri May 27 00:00:00 MDT 2022)

I was downtown early and the staff was able to move my appointment earlier which was very much appreciated. The facility is clean and the staff is professional.


StarStarStarStarStar Seeing the inside of Mercy Hospital for the first time. It's impressive — 

Seeing the inside of Mercy Hospital for the first time. It's impressive. The map, on your website, of the different buildings was very helpful. Without it, I would have been lost.


StarStarStarStarNo Star Talking with his assistant and also the doctor. —    (Patient since Tue May 05 00:00:00 MDT 2015)

Talking with his assistant and also the doctor.


StarStarStarStarStar The whole experience was great! —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

The whole experience was great!


StarStarStarStarStar Getting good news from Dr. Grodin. — 

Getting good news from Dr. Grodin.


StarStarStarStarStar service survey —    (Patient since Mon Jul 01 00:00:00 MDT 2019)

My favorite part of my visit is when Dr. Williams explained the status of my vision and the health of my eyes.


StarStarStarNo StarNo Star Dr. Jindal was once again warm and concise in answering my questions about my treatment! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Jindal was once again warm and concise in answering my questions about my treatment!


StarStarStarStarStar talking with Dr Williamshe is a very nice and a pleasure to talk with  —    (Patient since Mon Jun 10 00:00:00 MDT 2019)

talking with Dr Williams he is a very nice and a pleasure to talk with


when your doctor is pleased with your progress and lets me know that my eye site was better the... —    (Patient since Fri Oct 30 00:00:00 MDT 2020)

when your doctor is pleased with your progress and lets me know that my eye site was better the doctor who sees me is very good and has a pleasant manner and was very helpful getting my medicine i would want any family member or friend with glacoma tosee her dr. marcic


StarStarStarStarNo Star The personal touch that the Dr. Williams gave me, he was extreme thorough and personable.  —    (Patient since Mon Mar 09 00:00:00 MDT 2015)

The personal touch that the Dr. Williams gave me, he was extreme thorough and personable.


StarStarStarStarNo Star Great Visit —    (Patient since Wed Feb 12 00:00:00 MST 2020)

Very friendly staff. Quick visit.


StarStarStarStarNo Star Dwight was my favorite part of my visit —    (Patient since Tue Mar 19 00:00:00 MDT 2013)

Dwight was my favorite part of my visit. He took his time with me, never rushed me through my visit and will be one of the most important reasons that I continue with Katzen. He is an asset to your company and probably deserves several raises.


StarStarStarNo StarNo Star Dr. Jindal was courteous, and she was thorough in explaining my diagnosis and treatment options. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Jindal was courteous, and she was thorough in explaining my diagnosis and treatment options.


StarStarStarStarNo Star Visit review — 

I had a flat tire and was an hour late for my appointment. I was still seen by the doctor without a long wait. Over all I was very pleased with my visit.


StarStarStarStarNo Star Routine yearly eye exam. —    (Patient since Wed Sep 07 00:00:00 MDT 2016)

Zach was great with initial exam , polite and explained everything. Dr. Baziz was very informative and as usual very pleasant. Reception were also friendly and prompt to fill requests.


StarStarStarStarStar after the examination the doctor was friendly and infromative and explained to me "on eye level"... —    (Patient since Thu Apr 04 00:00:00 MDT 2013)

after the examination the doctor was friendly and infromative and explained to me "on eye level" what were his findings. but is was all a positive experience!


StarStarStarStarNo Star All of the staff members (both the receptionists and the techs) and Dr —    (Patient since Sat Jan 01 00:00:00 MST 1)

All of the staff members (both the receptionists and the techs) and Dr. Sportelli were friendly and willing to answer my questions!


StarStarStarNo StarNo Star Dr. had great bedside manner, staff great w/ elderly — 

Dr. had great bedside manner, staff great w/ elderly


StarStarStarNo StarNo Star the two people who did the prepping/exam before i actually saw dr. gormley. of course seeing dr —    (Patient since Fri Sep 16 00:00:00 MDT 2022)

the two people who did the prepping/exam before i actually saw dr. gormley. of course seeing dr. gormley is the highlight of the visit. she is constant at what she does and she does it well. i'm very pleased to be a patient of dr. gormley. she is refreshing, caring and always give great doctorly advice/suggestions.


StarStarStarStarStar The staff was very friendly and professional. Geeted by smiles  —    (Patient since Wed Oct 30 00:00:00 MDT 2013)

The staff was very friendly and professional. Geeted by smiles


StarStarStarStarStar The time for the entire visit especially the time in the examining room. —    (Patient since Tue May 15 00:00:00 MDT 2018)

The time for the entire visit especially the time in the examining room.


StarStarStarNo StarNo Star Trying to get answers to my questions which I wrote down & was ready to take notes —    (Patient since Tue Oct 04 00:00:00 MDT 2022)

Trying to get answers to my questions which I wrote down & was ready to take notes. I had to work hard to get answers!


StarStarStarStarStar I was cared for and the visit was very good. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was cared for and the visit was very good.


StarStarStarStarStar Excellent visit —    (Patient since Sat Jan 01 00:00:00 MST 1)

I continue to be grateful to Dr. Lapinsky for 15 years of treating one eye with glaucoma and safeguarding the health of the other eye.


StarStarStarStarStar Dr. Booth is always personable and professionally concise —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Booth is always personable and professionally concise. She reviewed all my results in a manner I completely understood and set out a new treatment protocol that was very clear.


StarStarStarStarStar Dr. Williams is always very attentive and engaging —    (Patient since Fri May 27 00:00:00 MDT 2022)

Dr. Williams is always very attentive and engaging. And, learning that my first four boxes of contacts are free under my insurance was great!


StarStarStarStarStar Visit Dr. Katzen —    (Patient since Wed Jun 11 00:00:00 MDT 2014)

The visit was excellent. I especially enjoyed my visit with Dr. Katzen.


StarStarStarStarStar great customer service —    (Patient since Sat Jan 01 00:00:00 MST 1)

I highly recommend Katzen eye group, I was in and out in less than 1 hour and I still had time to eat during my lunch break. Everyone in the office is personable and professional.


StarStarStarStarStar Each and every individual i encountered during my experience was very personable and knowledgeable... —    (Patient since Fri Nov 06 00:00:00 MST 2015)

Each and every individual i encountered during my experience was very personable and knowledgeable and offered me their expertise in choosing my new glasses


StarStarStarStarNo Star I received good, clear explanations of he condition of my eyes. People were polite and friendly —    (Patient since Fri May 10 00:00:00 MDT 2019)

I received good, clear explanations of he condition of my eyes. People were polite and friendly. I also applaud you on having a diverse work force.


StarStarStarStarStar The office staff and physicians are terrific —    (Patient since Sat Jan 01 00:00:00 MST 1)

The office staff and physicians are terrific


StarStarStarNo StarNo Star Doctors was very nice. fast visit  —    (Patient since Thu Dec 20 00:00:00 MST 2018)

Doctors was very nice. fast visit


StarStarStarStarStar Master of the game —    (Patient since Tue Dec 23 00:00:00 MST 2014)

I would recommend to my friend


StarStarStarStarNo Star The doctor's concern with vision in general. —    (Patient since Mon May 11 00:00:00 MDT 2015)

The doctor's concern with vision in general.


StarStarStarNo StarNo Star Katzen Eye  —    (Patient since Sat Jan 01 00:00:00 MST 1)

My review for my latest visit is in the comments section.


StarStarStarStarNo Star My favorite part of my recent visit was the warmth of the staff! This includes the receptionists,... —    (Patient since Sat Jan 01 00:00:00 MST 1)

My favorite part of my recent visit was the warmth of the staff! This includes the receptionists, Rachel (the tech who set up my information for Dr. Sportelli), and Dr. Sportelli herself. I've had similarly wonderful experiences with other staff members being friendly. Please keep it up!


StarStarStarStarNo Star Professional Team Appreciated —    (Patient since Tue Sep 30 00:00:00 MDT 2014)

Having the diagnosis explained so that I would understand it as well as the follow-up procedures for using the prescribed medication. I also was appreciative of receiving a sample of the medication to use at home.


StarStarStarStarStar getting the attention that i need for my eyes —    (Patient since Tue May 21 00:00:00 MDT 2019)

getting the attention that i need for my eyes


StarStarStarStarNo Star As always, its a pleasant atmosphere —    (Patient since Wed Dec 04 00:00:00 MST 2013)

As always, its a pleasant atmosphere. And the staff always apologize for any length of time that I have to wait. I don't have anything bad to comment, always a pleasure when I visit.


StarStarNo StarNo StarNo Star Dissappointed — 

Although the doctors and thier techs have all been polite and informative yesterday (2/27) was painful. I had an appointment at 2:10 and did not leave the office till 4:10...way too long! Also, there seemed to be a lot of chatting by several staff members. I would think that with the back up they would busy themselves, rather than talk and laugh in the hall way...not very professional. Also, my husband was waiting for over 2 weeks for his new glasses - he called the office, was on hold forever and was finally told that there had been an error w the perscription so he would not receive his new glasses for another week or more. I would think, at the very least, an email could have been sent!


StarStarStarStarStar Finding out my sight was ok in just over one hour! — 

Finding out my sight was ok in just over one hour!


StarStarStarStarNo Star an appointment with Dr. Baziz —    (Patient since Mon Jan 28 00:00:00 MST 2019)

A conference with Dr. Baziz.


StarStarStarStarNo Star ? — 

Overall it was very good.


StarStarStarStarStar Doctor Gormley — 

Very smart & professional.


StarStarStarStarStar Office Visit —    (Patient since Wed Feb 05 00:00:00 MST 2020)

Always great visit at Mercy or Lutherville.


StarStarStarStarStar I'm always greeted pleasantly when I arrive and I love the great customer service. Thanks.  —    (Patient since Tue Nov 22 00:00:00 MST 2022)

I'm always greeted pleasantly when I arrive and I love the great customer service. Thanks.


StarStarStarStarStar the quickness of everything —    (Patient since Mon Dec 16 00:00:00 MST 2019)

the quickness of everything


StarStarStarStarNo Star Finally getting my exam over and being able to order new glasses —    (Patient since Fri Feb 15 00:00:00 MST 2013)

Finally getting my exam over and being able to order new glasses. I've been with without vision-wear for 2 months. Finally!!!


StarStarStarStarStar Katzen Eye Group Survey —    (Patient since Sat Jan 01 00:00:00 MST 1)

My visit was very helpful. I felt at ease and everything was explained to me.


StarStarStarNo StarNo Star Visual Field — 

Now I need to return to repeat the test.


StarStarStarStarNo Star 2/13/13 visit —    (Patient since Wed Mar 06 00:00:00 MST 2019)

Overall very good experience. The student should have explained that she wasa student.


StarStarStarStarStar the friendly staff and the way the doctor give me my treatment. —    (Patient since Sat Jan 01 00:00:00 MST 1)

the friendly staff and the way the doctor give me my treatment.


Chatting with Dr. Lapinski —    (Patient since Mon Oct 22 00:00:00 MDT 2018)

Chatting with Dr. Lapinski


StarStarStarStarStar Dr —    (Patient since Wed Jul 08 00:00:00 MDT 2020)

Dr. Williams is such a wonderful person and so pleasant to work with! The young man who helped us choose new glasses and frames was so knowledgeable and helpful. My husband and I both purchased regular glasses and sunglasses and we were difficult customers but he was so patient and explained everything to us in such great detail. We did not feel like he was rushing us or talking "down" to us as we have a few times in the past at your Towson location. He also kept working with our insurance until he found the best deal for us and we truely appreciated that.


StarStarStarStarStar That the concerns I expressed and the questions I asked were treated with respect — 

That the concerns I expressed and the questions I asked were treated with respect. That had a lot to do with the "pace" of my appointment. I did not feel I was being rushed through an assembly line of patients.


StarStarStarStarStar WHEN THE DOCTOR HAD CAME INTO THE ROOM AND DID HIS EXMINE MY EYES AND HAD EXPLAIN EVER THING TO ME... —    (Patient since Wed Apr 17 00:00:00 MDT 2019)

WHEN THE DOCTOR HAD CAME INTO THE ROOM AND DID HIS EXMINE MY EYES AND HAD EXPLAIN EVER THING TO ME ABOUT MY EYES AND HAD ANSWER MY QUESTION THAT HAD ASK HIM.


StarStarStarStarStar The doctor was very kind. —    (Patient since Tue Oct 29 00:00:00 MDT 2019)

The doctor was very kind.


StarStarStarStarStar I never have to wait and I always have a conversation with the doctor after my exam. —    (Patient since Wed Dec 04 00:00:00 MST 2013)

I never have to wait and I always have a conversation with the doctor after my exam.


StarStarStarStarNo Star Totally Satisfactory —    (Patient since Sat Jan 01 00:00:00 MST 1)

There was almost no wait. All of the staff was courteous and polite, and I was out of the exam room in almost no time at all. Couldn't ask for more.


StarStarStarStarStar Great experience...friendly, professional all the way around. — 

Great experience...friendly, professional all the way around.


StarStarStarStarNo Star All personnel were great. Selection of frames could be better. —    (Patient since Sat Jan 01 00:00:00 MST 1)

All personnel were great. Selection of frames could be better.


StarStarStarStarStar Social interaction with staff. —    (Patient since Fri Feb 01 00:00:00 MST 2013)

Social interaction with staff.


when the dr advise me that he didnt have to do any laser sergery at this visit. —    (Patient since Thu Jun 02 00:00:00 MDT 2022)

when the dr advise me that he didnt have to do any laser sergery at this visit.


StarStarStarStarStar In and out in record time —    (Patient since Thu Jun 23 00:00:00 MDT 2022)

In and out in record time


StarStarStarStarNo Star I liked the care the front staff took with my insurance. —    (Patient since Mon Mar 11 00:00:00 MDT 2019)

I liked the care the front staff took with my insurance.


StarStarStarStarNo Star Favorite part of my last visit —    (Patient since Thu Mar 23 00:00:00 MDT 2017)

How quickly I was seen, treated, and released.


StarStarStarStarStar Not waiting long befor being called. —    (Patient since Fri Dec 06 00:00:00 MST 2019)

Not waiting long befor being called.


StarStarStarStarStar My favorite part is always Dr. Williams. He's so nice and usually quite prompt. —    (Patient since Fri Sep 27 00:00:00 MDT 2019)

My favorite part is always Dr. Williams. He's so nice and usually quite prompt.


StarStarStarStarStar the overall care and information — 

the overall care and information


StarNo StarNo StarNo StarNo Star too long a wait —    (Patient since Wed Dec 19 00:00:00 MST 2012)

The exam is thorough and the people are nice but it's clear that my time is not important.


StarStarStarStarNo Star dispatcher —    (Patient since Fri Dec 30 00:00:00 MST 2022)

overall the service was ok


StarStarStarStarNo Star Warmth of the staff-- made me very comfortable. Very inviting. —    (Patient since Fri Dec 14 00:00:00 MST 2012)

Warmth of the staff-- made me very comfortable. Very inviting.


StarStarStarStarStar Great Experience —    (Patient since Fri Nov 02 00:00:00 MDT 2018)

Dr. Williams and the team do a great job.


StarStarStarStarStar Meeting Dr Williams was my favorite part of the visit becuase he was very Professional and... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Meeting Dr Williams was my favorite part of the visit becuase he was very Professional and pleasant.


StarStarStarStarStar Helpfulness and friendliness of staff —    (Patient since Tue Nov 22 00:00:00 MST 2022)

Helpfulness and friendliness of staff


StarStarStarStarNo Star recent visit —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

The people were all very friendly and infomed, willing to explain to the patient


StarStarStarNo StarNo Star because I was unsure how to use the medications I called back this morning and Amy was so helpful... —    (Patient since Sat Jan 01 00:00:00 MST 1)

because I was unsure how to use the medications I called back this morning and Amy was so helpful and went out of her way to get me answers:)


StarStarStarStarStar visit — 

My visit was handled very professional!!


StarStarStarStarStar On time, professional and friendly —    (Patient since Sat Jan 01 00:00:00 MST 1)

On time, professional and friendly


StarStarStarStarStar Dr. Williams explains everything thoroughly. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Williams explains everything thoroughly.


StarStarStarStarNo Star I had to feed a meter, and to my dismay, had to move the car —    (Patient since Thu Jan 03 00:00:00 MST 2019)

I had to feed a meter, and to my dismay, had to move the car. I was able to begin where I left off.


Listening to the Doctor explaining everything without allowing me to understand what he was saying. —    (Patient since Thu Nov 21 00:00:00 MST 2013)

Listening to the Doctor explaining everything without allowing me to understand what he was saying.


StarStarStarStarStar Dr. Harlan is truly exceptional - caring, knowledgeable and professional.  —    (Patient since Mon Feb 24 00:00:00 MST 2020)

Dr. Harlan is truly exceptional - caring, knowledgeable and professional.


StarStarStarStarStar The amount of time my services took —    (Patient since Sat Jan 01 00:00:00 MST 1)

The amount of time my services took


StarStarStarStarStar Dr. Williams and Jen, as always —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Williams and Jen, as always. They're 100% professional but also take the time to interact with me on a personal level. They're the best.


StarStarStarStarNo Star Katzen visit —    (Patient since Wed Dec 22 00:00:00 MST 2021)

a better experience than last time


StarStarStarStarStar Talking to Dr. Lapinsky. He make me feel very comfortable. —    (Patient since Tue May 14 00:00:00 MDT 2019)

Talking to Dr. Lapinsky. He make me feel very comfortable.


StarStarStarStarStar The Best  —    (Patient since Sat Jan 01 00:00:00 MST 1)

The sevice was very good and the staff was fantastic. I will certainlly recommend the Katzen Eye Group If I know of someone who need eye exams.


StarStarStarStarStar Dr Martin Novey did an excellent performance of duty — 

Dr Martin Novey did an excellent performance of duty. He answered all of my questions and made sure they were understood. I would recommend his services to anyone in need of a good eye assessment.


StarNo StarNo StarNo StarNo Star Finally being able to leave after an hour and a half. —    (Patient since Fri Oct 05 00:00:00 MDT 2012)

Finally being able to leave after an hour and a half.


StarStarStarStarStar Good news about my eyes. New doctor is very nice and carrying — 

Good news about my eyes. New doctor is very nice and carrying. Not saying my doctor is not nice he is very nice.


getting report from dr.williams that my eyes are very healthy. —    (Patient since Fri May 10 00:00:00 MDT 2019)

getting report from dr.williams that my eyes are very healthy.


StarStarStarNo StarNo Star 2-hour visit for routine exam —    (Patient since Wed Jan 30 00:00:00 MST 2019)

There was too much wait-time and shuffling around for a routine exam.


StarStarStarStarStar I object to the requirement stated below imposed on me —    (Patient since Tue Mar 19 00:00:00 MDT 2019)

I object to the requirement stated below imposed on me. You ought to say that this is an advertising trick, not a survey. By submitting this review, User grants Solutionreach and its subsidiaries and affiliates (a) a nonexclusive, royalty-free, perpetual, and fully sublicensable right to use, exploit, reproduce, modify, adapt, publish, distribute, perform, and display such Content in any manner it sees fit; (b) the right to use the name that User submits in connection with such Content; and (c) represents and warrants that User owns and controls all of the rights to the Content; and the use of such Content will not violate any rights of or cause injury to any person or entity, and will not otherwise create any harm or liability of any type for Solutionreach or for third parties.


StarStarStarNo StarNo Star My favorite part was meeting with the prep staff because they were friendly and told me more about... —    (Patient since Mon Mar 21 00:00:00 MST 2005)

My favorite part was meeting with the prep staff because they were friendly and told me more about the machinerary they used on my eyes.


StarStarStarStarNo Star Dr. Williams is excellent and has a good manner with patients —    (Patient since Wed Jun 08 00:00:00 MDT 2016)

Dr. Williams is excellent and has a good manner with patients


StarStarStarStarStar the examinations by the intern and staff. —    (Patient since Mon Dec 30 00:00:00 MST 2019)

the examinations by the intern and staff.


StarStarStarStarNo Star Everyone was friendly, and the doctor and intern both clearly explained to me what they were... —    (Patient since Tue Aug 06 00:00:00 MDT 2013)

Everyone was friendly, and the doctor and intern both clearly explained to me what they were looking for in the exam and what the results were. I always have to wait at least 15 minutes to be seen, and there are some minor issues with the front desk, but overall a good experience.


StarStarNo StarNo StarNo Star Uveitis and 50 minute delay —    (Patient since Mon Nov 23 00:00:00 MST 2009)

Great eye care but a 50 minute delay to be seen tarnished an otherwide good experience.


StarStarStarStarNo Star Great eye service —    (Patient since Tue May 21 00:00:00 MDT 2019)

I can see better thanks to Katzen eye group


StarNo StarNo StarNo StarNo Star Longest wait and cost for exam/fitting of my 41 years on this earth. — 

Convenient location but unfortunately this relationship isn't going to work out.


StarNo StarNo StarNo StarNo Star Nothing, worst experience with an eye exam due to the extremely long waiting times. —    (Patient since Mon Feb 24 00:00:00 MST 2014)

Nothing, worst experience with an eye exam due to the extremely long waiting times.


StarStarStarStarNo Star Little wait time. Courteous staff. — 

Little wait time. Courteous staff.


StarStarStarStarNo Star at my annual visit was so happy for dr novey andhis future bridemiss maurice!!!!!!! —    (Patient since Tue Nov 15 00:00:00 MST 2022)

at my annual visit was so happy for dr novey and his future bride miss maurice!!!!!!!


StarStarStarStarStar The staff and the promptness. My appointment was at 8:30 and I was seen right away - no wait time — 

The staff and the promptness. My appointment was at 8:30 and I was seen right away - no wait time. The staff is amazing - makes you feel right at home and not at all like an assembly line. Thank you.


StarStarStarStarNo Star Holly — 

Holly, so friendly, yet professional.


StarNo StarNo StarNo StarNo Star I am not filling out this section, because I do not appreciate how it auto-fills a "Rate and... —    (Patient since Fri Nov 16 00:00:00 MST 2018)

I am not filling out this section, because I do not appreciate how it auto-fills a "Rate and Review" to cherry-pick the positive parts of the visit from the totality of the evaluation. It is a shame it is set up in this manner, because I would have wished to pay a compliment to my doctor.


StarStarStarStarNo Star Friendly, Quick and Thorough — 

Friendly, Quick and Thorough


StarStarNo StarNo StarNo Star Nothing special at Katzen — 

all staff , besides initial sign in guy, seemed bored and not interested in being at their workplace. Mediocore practice


StarStarStarStarStar Silly question. No favorite part was simply an eye exam. — 

Silly question. No favorite part was simply an eye exam.


StarStarStarStarNo Star Nothing in particular. Everything is good.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Nothing in particular. Everything is good.


StarStarStarStarStar My eye exam.............The Technician was more then Thorough and Kind — 

My eye exam.............The Technician was more then Thorough and Kind. The Doctor was quite the pro. he was informative and provided me with Alternatives that i can utilize Re: my daily upkeep and glasses............


StarStarStarStarNo Star Katzen Eye Group —    (Patient since Wed May 15 00:00:00 MDT 2019)

The service was very good.


StarStarStarStarNo Star Great visit! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Thanks for a smooth visit.


StarStarStarNo StarNo Star Once you past two hours it is hard to identify a favorite part —    (Patient since Thu Mar 01 00:00:00 MST 2018)

Once you past two hours it is hard to identify a favorite part. But I can say the staff was very nice.


StarStarStarStarStar Talking to the Dr. She seems to take interest in her patients. Thats what I like about her. —    (Patient since Tue Mar 31 00:00:00 MDT 2015)

Talking to the Dr. She seems to take interest in her patients. Thats what I like about her.


StarStarStarStarStar How polite, kind and courteous the staff were...exceptionally so! Dr Novey- listens! —    (Patient since Fri Mar 22 00:00:00 MDT 2019)

How polite, kind and courteous the staff were...exceptionally so! Dr Novey- listens!


StarStarStarStarStar All of it. Great way to start my day!!!  —    (Patient since Tue Oct 21 00:00:00 MDT 2014)

All of it. Great way to start my day!!!


StarStarStarStarNo Star Very good experience. —    (Patient since Tue May 01 00:00:00 MDT 2012)

The process was efficient and everyone was friendly. The staff in the optical shop, however, should be more knowledgeable about the stock and better able to assist in the selection of eyewear.


StarStarStarStarStar The whole process moved along quickly and my exam was done and I was out the door in less than an... —    (Patient since Fri Nov 09 00:00:00 MST 2018)

The whole process moved along quickly and my exam was done and I was out the door in less than an hour. I am very pleased with the service I receive from your company.


StarStarStarStarStar Very easy eye exam, I liked the equipment that measured my eye to tell me my vision status.  — 

Very easy eye exam, I liked the equipment that measured my eye to tell me my vision status.


StarStarStarStarNo Star THE TEMPORARY IMPLANT WAS NOT PAINFUL. —    (Patient since Wed Oct 25 00:00:00 MDT 2023)

THE TEMPORARY IMPLANT WAS NOT PAINFUL.


StarStarStarStarStar Learning that one of the staff members birthday was the same day as mine :)) —    (Patient since Thu May 09 00:00:00 MDT 2019)

Learning that one of the staff members birthday was the same day as mine :))


StarStarStarStarStar The professional way the second opinion I was seeking was handled by Dr. Joe and staff. —    (Patient since Wed Apr 18 00:00:00 MDT 2012)

The professional way the second opinion I was seeking was handled by Dr. Joe and staff.


StarStarStarStarStar My doctor and the supporting people — 

My doctor and the supporting people


StarStarStarStarStar YOUR DOCTORS AND STAFF ARE SIMPLY DELIGHTFUL AND UBER EFFICIENT! — 

YOUR DOCTORS AND STAFF ARE SIMPLY DELIGHTFUL AND UBER EFFICIENT!


StarStarStarStarStar phyllis o franklin — 

Knowing I was being seen by Dr. Baziz,in whom I have great faith.


StarStarStarStarStar Wendy helping me pick out the perfect glasses for me.  —    (Patient since Thu Apr 17 00:00:00 MDT 2014)

Wendy helping me pick out the perfect glasses for me.


StarStarStarStarNo Star My conversation with Dr. Novey during my eye exam. —    (Patient since Tue Dec 03 00:00:00 MST 2019)

My conversation with Dr. Novey during my eye exam.


StarStarStarStarStar The timely manner in which I was served —    (Patient since Sat Jan 01 00:00:00 MST 1)

The timely manner in which I was served. The staff was warm and friendly and my doctor, Diane Goulb was wonderful as usual.


StarStarStarStarStar The beginning was my favorite part —    (Patient since Wed Apr 04 00:00:00 MDT 2012)

The beginning was my favorite part. This was my first experience having my eyes dilated and I was not happy about that at all.


The doctors are all very extremely kind and competent. I have seen Dr. Baziz, Dr — 

The doctors are all very kind and competent. I have seen Dr. Baziz, Dr. Williams, and Dr. Harlan. I have been impressed by all three, and I recently referred two friends to Katzen Eye Group. I have no reservations about the high quality of care provided by the Katzen group.


StarStarStarStarNo Star Excellent —    (Patient since Wed Oct 24 00:00:00 MDT 2018)

Service was a little slow but not serious.


The doctor didn't scare me when he explained that I have the beginning of cataracts, it's just the... —    (Patient since Wed Jul 23 00:00:00 MDT 2014)

The doctor didn't scare me when he explained that I have the beginning of cataracts, it's just the aging process.


StarStarStarStarStar Friendliness and helpfulness of everyone. —    (Patient since Mon Sep 30 00:00:00 MDT 2019)

Friendliness and helpfulness of everyone.


StarStarStarStarStar Finding out I will be blind, maybe sooner than I thought —    (Patient since Tue Aug 29 00:00:00 MDT 2017)

Finding out I will be blind, maybe sooner than I thought. Seriously I don't think you need this block. Most people don't consider going to a doctor as a favorite thing to do. That is unless you're told you are not going to be blind.


StarStarNo StarNo StarNo Star Time with Dr Novey and his assistant. — 

Time with Dr Novey and his assistant.


StarStarStarStarStar Friendly staff and great service.  — 

Friendly staff and great service.


StarStarStarStarNo Star Best Visit —    (Patient since Fri Apr 25 00:00:00 MDT 2003)

The doc i saw very good in taking care of problem when i left my eye feel so much better


StarStarStarStarStar Talking to the eye doctor about my eyes at the end of my visit..... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Talking to the eye doctor about my eyes at the end of my visit.....


StarStarStarStarStar Dr. Harlan's level of concern and competance —    (Patient since Wed Dec 05 00:00:00 MST 2018)

Dr. Harlan's level of concern and competance


StarStarStarStarNo Star The good thing is i had an excellent doctor and his assistant was fantastic. I felt in good hands —    (Patient since Thu Mar 15 00:00:00 MDT 2012)

The good thing is i had an excellent doctor and his assistant was fantastic. I felt in good hands. The doctor explained things in a clear and concise manner and made me feel cared for. His assistant was friendly, and made me feel comfortable.


StarStarStarStarStar The doctor explaining the status of my eye condition —    (Patient since Tue Aug 15 00:00:00 MDT 2006)

The doctor explaining the status of my eye condition. He was very thorough and gave an excellent understanding of the condition of my eyes.


StarStarStarStarNo Star Dr. Williams was very personable and explained the exam as it was performed. — 

Dr. Williams was very personable and explained the exam as it was performed.


StarStarStarStarNo Star My favorite part of the visit was speaking with the doctor who was knowledgeable. — 

My favorite part of the visit was speaking with the doctor who was knowledgeable about eyeglasses and contacts.


StarStarStarStarStar I HAD EMERGENCY EYE PROBLEM AND WAS WORKED IN WITH APPT. AND WAITING TIME NOT LONG. THANK YOU — 

I HAD EMERGENCY EYE PROBLEM AND WAS WORKED IN WITH APPT. AND WAITING TIME NOT LONG. THANK YOU


StarStarStarStarNo Star Finding out my eyes are basically healthy, just getting old! what will be monitored and follow up... — 

Finding out my eyes are basically healthy, just getting old! what will be monitored and follow up seems really well done here. So I will see you in a year. Kim


Dr. Williams is always so pleasant —    (Patient since Fri May 27 00:00:00 MDT 2022)

Dr. Williams is always so pleasant. He remembered a little joke from my previous appointment a year earlier! This was a very efficient appointment all around.


StarStarStarNo StarNo Star pleasant reception and exit, Dr Williams pleasant — 

pleasant reception and exit, Dr Williams pleasant


StarStarStarStarNo Star Choosing new frames from your vast selection of frames was my favorite part of my visit —    (Patient since Mon Jun 03 00:00:00 MDT 2019)

Choosing new frames from your vast selection of frames was my favorite part of my visit. The doctors and assistance were great also. :-)


StarStarStarStarNo Star The eye information given on the plasma screen about the complete eye and what causes eye... — 

The eye information given on the plasma screen about the complete eye and what causes eye irritation, etc.


StarStarStarStarNo Star Even though my appointment was made the same day that I was seen, I did not have to wait a very... —    (Patient since Wed Apr 10 00:00:00 MDT 2019)

Even though my appointment was made the same day that I was seen, I did not have to wait a very long time.


StarStarStarStarStar I Love Katzen Eye Group —    (Patient since Fri Apr 19 00:00:00 MDT 2019)

If you haven't tried Katzen plz do the staff is wonderful and Dr.Williams is awesome!!


StarStarStarStarStar Cannot name one as my first contact with the Asian young lady at the front desk to my last contact... —    (Patient since Fri Mar 01 00:00:00 MST 2013)

Cannot name one as my first contact with the Asian young lady at the front desk to my last contact with the young lady who fitted my glasses and the doctor, the other young lady, and the student intern were all superb.


StarStarStarStarStar Dr —    (Patient since Fri Jan 05 00:00:00 MST 2024)

Dr. Golub! She is terrific and even though making an appointment and no discussion regarding insurance coverage ,waiting for next appt. are not the good experiences, she more than makes up for it.


StarStarStarStarStar Interacting with the staff — 

Interacting with the staff. They were very customer-friendly and I could tell that they knew their stuff!


StarStarStarStarNo Star satisfied —    (Patient since Thu May 25 00:00:00 MDT 2023)

I was very happy with the service I received and would recommend anyone to use this company's services.


StarStarStarStarStar My daughter and I did not have to waite long. Everything went well with our visit —    (Patient since Mon Jan 27 00:00:00 MST 2020)

My daughter and I did not have to waite long. Everything went well with our visit. I like Katzen Eye group because you get a really good eye exam.


StarStarStarStarNo Star Dr. Jindal was very pleasant and very thorough and explained my condition very well —    (Patient since Wed Feb 10 00:00:00 MST 2016)

Dr. Jindal was very pleasant and very thorough and explained my condition very well. Jessica was very pleasant and great ambassador for your business.


StarStarStarStarNo Star The Dr. is very friendly and helpful and always takes time to explain everything he is doing. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The Dr. is very friendly and helpful and always takes time to explain everything he is doing.


StarStarStarStarStar My discussion with the Doctor — 

My discussion with the Doctor


StarStarStarStarNo Star Being able to visit Dr. Lapinsky at Mercy is convenient —    (Patient since Thu May 12 00:00:00 MDT 2011)

Being able to visit Dr. Lapinsky at Mercy is convenient. I liked that a photo of my eye was taken for the file.


StarStarStarStarStar EXCELLENT SERVICES PROVIDED —    (Patient since Thu Dec 04 00:00:00 MST 2003)

I have been a patient with Katzen Eye Group for over 11+ years and am very satisfied with the service that I receive with each visit. I refuse to have any other opthomologist group of physicians take qaulity care of my needs, other than Katzen Eye Group!


StarStarStarStarStar Evaluating my office visit — 

Excellent on all accounts. I will most certainly sing your praises to all.


StarStarStarStarStar excellent —    (Patient since Sat Jan 01 00:00:00 MST 1)

everyone was very helpful


StarStarStarStarNo Star The positive and friendly attitude of the staff. —    (Patient since Mon Apr 20 00:00:00 MDT 2015)

The positive and friendly attitude of the staff.


StarStarStarStarStar An Awesome Eye Opening Experience —    (Patient since Thu Nov 21 00:00:00 MST 2013)

Can't wait to pick up my new glasses. Great place to do business.


StarStarStarStarStar excellent visit —    (Patient since Wed Jan 18 00:00:00 MST 2017)

A great and thorough exam.


this appointment was made on short notice. the staff was very accomadating to my short term needs. — 

this appointment was made on short notice. the staff was very accomadating to my short term needs.


StarStarStarStarStar My 1st Visit —    (Patient since Sat Jan 01 00:00:00 MST 1)

Excellent svc, clean and pleasant


StarStarStarStarNo Star annual checkup —    (Patient since Thu Oct 25 00:00:00 MDT 2018)

Once I'm seen, everything goes smoothly and professionally. If I must wait before being seen, better magazine choice would be appreciated.


StarStarStarStarStar pennie —    (Patient since Fri Nov 02 00:00:00 MDT 2018)

Great service and great employees.


StarStarStarStarStar Excellent! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Excellent


StarStarStarStarStar meeting & dealing with Dr. Grodin — 

meeting & dealing with Dr. Grodin


StarStarStarStarStar Katzen Eye Group —    (Patient since Fri Dec 13 00:00:00 MST 2013)

Very thorough, very professional. That's why I keep coming back.


StarStarStarNo StarNo Star Good — 

Service


StarStarStarStarStar patient —    (Patient since Sat Jan 01 00:00:00 MST 1)

My children and I have been receiving eye care at Katzen for many years. We continue to go back because the staff is very knowlegible and I feel comfortable with what they tell me concerning my children and I eyes.


StarStarStarStarStar five star — 

was seem right away evenone was so ice


StarStarStarStarNo Star eye exam — 

very good


StarNo StarNo StarNo StarNo Star Everything was as always great everyone was so helpful and pleasant That seems to be a lost art... —    (Patient since Thu Oct 25 00:00:00 MDT 2018)

Everything was as always great everyone was so helpful and pleasant That seems to be a lost art in offices. Thanks for everything.


StarStarStarStarStar Katzen Eye Group —    (Patient since Mon Sep 16 00:00:00 MDT 2019)

No complaints. Courteous prompt, professional service.


StarNo StarNo StarNo StarNo Star The Forgotten One —    (Patient since Tue Nov 22 00:00:00 MST 2022)

Believe too many patients booked at one time left employees open for major errors and confusion, such as the fact that my name was overlooked on sign-in sheet and I was left sitting in waiting room for hours until I decided to investigate why.


StarStarStarNo StarNo Star Greeting and Operations —    (Patient since Wed Oct 06 00:00:00 MDT 2004)

Receptions and greeting was not so good. Doctor care very good.


StarStarStarStarStar 5 Star —    (Patient since Mon Nov 25 00:00:00 MST 2013)

Great Job Katzen Eye Group


StarStarStarNo StarNo Star Customer Service —    (Patient since Tue Dec 05 00:00:00 MST 2023)

Minus the 20 minute wait in the lobby (for which I was smart enough to use to select a frame since I was on my lunch hour), the customer service was excellent! The majority of the staff was asking if they could help me and everyone else who walked in the entire time I was there. They were also very friendly and helpful. The Dr. was knowledgeable and took time to explain things thoroughly. It was a very good experience. The other staff who did the eye exam walked me thru the exam step by step which is always good even if you already know what to expect.


StarStarStarStarNo Star Everyone introduced themselves and shook my hand.  —    (Patient since Mon Jun 17 00:00:00 MDT 2019)

Everyone I met was very friendly, introduced themselves and shook my hand.


StarStarStarStarStar Katzen Eye Group —    (Patient since Tue Oct 25 00:00:00 MDT 2011)

Overall, I was pleased with the attentiveness of the doctor and assistants and would highly recommend the office to others experiencing vision issues. I was seen promptly upon arrival. Everything was explained to me in full and additional information to take with me was offered as well.


StarNo StarNo StarNo StarNo Star Total Disappointment — 

We had an extremely long wait in the waiting room, over 45 mintues. The office wasn't full, our receptionist said she didn't realize we were there eventhough we had signed in. When we were finally able to see the doctor we were greeted by a cold and arrogant doctor (Dr. Marcic). In addition to her nasty disposition she wasn't able to articulate her findings. I will be going back to my referring physician for an explanation. With the number of doctors available in the area, it is unlikely that we will return. Katzen Eye Group was a disappointment in every way.


StarStarStarStarStar Liked my new doctor. She explained my option clearly. — 

Liked my new doctor. She explained my options clearly.


StarStarStarNo StarNo Star Katzen eye group - MMC OV — 

I prefer the environment of the Towoson office over the MMC office, significantly! The addition of patient education materials could be of value targeting and tailorng to the specific population segment unique to the MMC office when compared to the York Rd office. Would like the ability to send my appt date & time preferences in an electronic email request for an appt - please re-evaluate your appt making process/ features/ options from your website and enhance ot be more consumer friendly - otherwise wasted staff & consumer resources (time) spent on phone tag to actually get the apt on the books!


StarStarStarStarStar Quick and efficient — 

Got in on time, my exam was efficient, and checked out quickly.


StarNo StarNo StarNo StarNo Star Poor —    (Patient since Tue Feb 05 00:00:00 MST 2013)

Poor customer service and long wait times


StarStarStarNo StarNo Star Ok —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone was friendly and answered all of my questions. I felt very comfortable.


StarStarStarNo StarNo Star what is a title? —    (Patient since Fri Jun 13 00:00:00 MDT 2014)

if you mean a review of my visit,it was ok.


StarStarStarStarNo Star Katzen Eye Group Review —    (Patient since Wed Aug 14 00:00:00 MDT 2019)

I would highly recommend Dr. Golub!


StarStarStarStarStar 5 star —    (Patient since Fri Sep 16 00:00:00 MDT 2022)

i am very happy to be a patient at katzen eye group


StarNo StarNo StarNo StarNo Star Terrible Visit —    (Patient since Thu Feb 28 00:00:00 MST 2019)

I will never return to the Mercy Office again.


StarStarStarStarStar everyone  —    (Patient since Mon Oct 08 00:00:00 MDT 2012)

The whole visit was great everyone was so helpful


Had no problem getting glasses cleaned and adjusted —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

Had no problem getting glasses cleaned and adjusted


StarStarStarStarStar Patient —    (Patient since Tue Oct 29 00:00:00 MDT 2013)

Good experience overall. Dr. Novey is very good.


StarStarStarStarStar KATZEN EYE GROUP-MERCY —    (Patient since Tue Jul 21 00:00:00 MDT 2020)

I AM GREATFULL FOR HAVING SUCH GOOD CARE.I THANK DR.BREGEL FOR HIS EXPERTISE RECOGNIZING THE MACULAR EYE PROBLEM.


StarStarStarStarNo Star I appreciated the fact that the doctor explained things clearly and didn't try to sell me anything... — 

I appreciated the fact that the doctor explained things clearly and didn't try to sell me anything I didn't need or want.


StarStarStarStarStar Great Care at Katzen Eye Group —    (Patient since Sat Jan 01 00:00:00 MST 1)

My appointment was handled very well. I am always nervous when I have an eye appointment, but Dr Baziz was very nice.


StarStarStarNo StarNo Star Knowing everyone sanitized the equipment used for exams. Much appreciated. —    (Patient since Tue Aug 23 00:00:00 MDT 2011)

Knowing everyone sanitized the equipment used for exams. Much appreciated.


StarStarStarStarStar Nothing in particular. Just overall great. —    (Patient since Mon Jun 23 00:00:00 MDT 2008)

Nothing in particular. Just overall great.


StarStarStarStarStar Dr. Marcic — 

Dr. Marcic is obviously very knowledgeable and skillful, but it was her concern with saving my eye-sight that allowed me to trust her and calm myself.


StarStarStarStarStar August 16 Visit —    (Patient since Sat Jan 01 00:00:00 MST 1)

Overall, very satisfied.


StarStarStarStarStar No waiting. Friendly staff. —    (Patient since Tue Jun 23 00:00:00 MDT 2009)

No waiting. Friendly staff.


StarStarStarStarNo Star My eye visit —    (Patient since Tue May 21 00:00:00 MDT 2019)

The Katzen group is a very professional organization. I miss Dr Richard Adler.


StarStarStarStarStar Great visit! —    (Patient since Thu May 02 00:00:00 MDT 2019)

No waiting. Friendly service. Surprised, pleasantly, by the prices.


StarStarStarStarStar 8-3-11 Visit —    (Patient since Tue Mar 05 00:00:00 MST 2013)

Katzen at Mercy has a great staff and are always helpful.


StarStarStarStarStar Excellent Service —    (Patient since Thu Jul 28 00:00:00 MDT 2011)

My first visist was a very good experience. I look forward to my new glasses. Why did I wait so long to use your services???


StarStarStarStarStar Friendly and efficient eye care! —    (Patient since Fri Jul 30 00:00:00 MDT 2010)

Highly recommend Katzen Eye Care!


StarStarStarStarStar Great Experience — 

From the technicians to the doctors and actually choosing my new glasses - everything was terrific. Very kind, knowledgeable and friendly Staff.


StarStarStarStarStar Interacting with the 4th year intern working under Dr —    (Patient since Tue Dec 12 00:00:00 MST 2017)

Interacting with the both the technician and the 4th year intern working under Dr. Novey--I can't remember their names but both were very professional and possessed easy-going manners and made me feel comfortable while going through the various exams. Also appreciate Dr. Novey's interaction also and his responses to my queries.


StarStarStarStarNo Star Ms. Carolyn C. Smith —    (Patient since Sat Jan 01 00:00:00 MST 1)

I usually don't look forward to going to the Dr.'s but when it is time to see Dr. Novey I am not afraid and I know that he will take good care of my eyes. Additionally, he had a student with him this time and he directed everything so that the student was not intrusive.


StarStarStarStarStar Torn Retina — 

I was having strange things happen with my right eye. The initial doc who did the exam picked up the torn retina and immediately called in Dr.Joe Harlan who preformed the laser treatment. He was extremely thorough in explaining the procedure as well as medicating the eye so I would be comfortable. From start to finish the care was exceptional!


StarStarStarStarStar kching — 

Overall my visit was good and not a whole lot of time wasted.


StarStarStarStarStar Great Service! —    (Patient since Thu Jul 28 00:00:00 MDT 2011)

I was very pleased with the speed of this appointment. I was in and out in about 40 minutes including check in.


StarStarStarStarNo Star Practice Manager —    (Patient since Fri Mar 13 00:00:00 MDT 2015)

Overall my visit was good, I just did not like the wait time.


StarNo StarNo StarNo StarNo Star My Awful Visit to Katzen — 

-Waited far too long in waiting room and to see doctor. -Generally cold (as in unfriendly) staff. I had the sense that they are unhappy working there. -Unreasonably raucous and disturbing behavior by the staff at the opticians' tables while I was in the waiting room. -I pointed out to the receptionist that she had misspelled my last name on a sheet that I checked for accuracy. She told me to "just cross it out and spell it correctly. I'll change it later" Which I did. It's still incorrectly spelled on my prescription print-out. -I doubt that the prescription is correct. -I was ripped off.


StarStarStarStarStar 1st Time Patient — 

I found the staff & doctor friendly, efficient & thorough. I will definitely be a repeat customer come my next annual exam.


StarStarStarStarNo Star Medical Care Program Associate Supervisor —    (Patient since Thu Sep 12 00:00:00 MDT 2019)

I give an overall review of 90%


StarStarStarStarStar office visit —    (Patient since Tue May 15 00:00:00 MDT 2018)

I hope that every customer experienced the excellent service that was provided to me.


StarStarStarStarStar Office Visit —    (Patient since Tue May 15 00:00:00 MDT 2018)

The kind of experience every customer should have.


StarStarStarStarNo Star what do you mean by title? — 

Pleasant and timely visit.


StarStarStarStarStar Visit to Katzen Eye Center at Bunting Professional Building — 

The entire visit was pleasant.


StarNo StarNo StarNo StarNo Star Unfriendly visit —    (Patient since Tue Mar 03 00:00:00 MST 2009)

I am pretty sure I won't be back.


StarStarStarStarStar Great Service — 

Great service and the doctor was very patient during the eye pressure test. Thanks Katzen!


StarStarStarStarStar Patient — 

Overall everything went well


StarStarNo StarNo StarNo Star The doctors are find but the front desk staff needs a LOT of improvement —    (Patient since Fri Sep 18 00:00:00 MDT 2020)

It appears like this practice tries to save money by employing cheap front desk staff. Unfortunately it negatively affects patient experience. Even making an appointment requires multiple phone calls because of incompetent front desk staff.


StarStarStarStarStar Dr Golub is fantastic. She is concerned about your health and explains things clearly —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr Golub is fantastic. She is concerned about your health and explains things clearly. She is also personable, making a visit less anxiety producing.


StarStarStarStarNo Star Efficient & Pleasant — 

The experience was pleasant with no long wait times. The staff seemed knowledgeable.


StarStarStarStarStar Ms. Raquel Parker —    (Patient since Sat Jan 01 00:00:00 MST 1)

I had a wonderful experience at Katzen Eye Group


StarStarStarStarNo Star Great and easy visit —    (Patient since Wed Jul 06 00:00:00 MDT 2011)

Visit was very efficient and pleasant. Thanks!


StarStarStarStarNo Star Katzen Eye Group review — 

Overall good experience. Felt a little rushed after check up with respect to new glasses and options for selection, but the doctor was very thorough and provided a lot of information and answered all my questions.


StarStarStarStarStar Nurse Practitioner —    (Patient since Thu Mar 30 00:00:00 MDT 2023)

My experience with Katzen Eye group has always been a positive one. I would surely recommend them.


StarStarStarStarStar I was a little late was told that my appointment may be re-scheduled , but it wasn't , my first... —    (Patient since Tue Sep 20 00:00:00 MDT 2022)

I was a little late was told that my appointment may be re-scheduled , but it wasn't , my first time being late.


StarStarStarStarNo Star Caring Atmosphere —    (Patient since Mon Nov 19 00:00:00 MST 2007)

The staff is very polite and the office is very clean and neat. A very warm and quite atmosphere. They are all very pleasant


StarStarStarStarStar Donna Lee —    (Patient since Tue Dec 18 00:00:00 MST 2018)

The excellent service made up for the long wait.


StarStarStarStarStar Sharon Harris —    (Patient since Sat Jan 01 00:00:00 MST 1)

My husband and I always look forward to our visits.


StarNo StarNo StarNo StarNo Star Doctor was thorough and explained the rationale for his recommendations very clearly.  —    (Patient since Wed Feb 15 00:00:00 MST 2006)

Doctor was thorough and explained the rationale for his recommendations very clearly.


StarStarStarNo StarNo Star ZMWCHARM —    (Patient since Tue Nov 20 00:00:00 MST 2018)

CANT SEE OUT OF MY GLASSES RIGTH


StarStarStarStarStar retried —    (Patient since Fri Dec 06 00:00:00 MST 2013)

I've been coming to Mercy eye care for over 4or 5 years and I am very please with the care Ihave rec.


StarStarStarStarNo Star Director of Victim Services — 

Dr. very personalble, like the handshake upon greeting


StarStarStarStarNo Star good —    (Patient since Fri Aug 05 00:00:00 MDT 2005)

all around good experience except for the having to wait so long to get into see the doctor.


StarStarStarStarNo Star Dr. Williams at Katzen Eye Group is Fantastic! —    (Patient since Fri Apr 15 00:00:00 MDT 2011)

The office is professional, and everyone is generally nice. Dr. Williams is great to deal with - very considerate, easy to talk to, and has helped me find a contact lens that is better for my eyes and allows me to see better than I have in years!


StarStarStarStarStar Explanations by Drs. Katzen and Haman — 

Explanations by Drs. Katzen and Haman PS. The fine-print waiver below should be more prominently and *legibly* displayed. Most respondents will never know what they have agreed to. Some would choose, if they did know, not to submit this evaluation. mb


StarNo StarNo StarNo StarNo Star Poor Customer Service —    (Patient since Thu May 12 00:00:00 MDT 2022)

I no longer have the desire to be a patient of Katzen Eye Group. I demand excellent customer service.


StarStarNo StarNo StarNo Star The key to the ladies bathroom was missing twice when I wanted to use it —    (Patient since Sat Jan 01 00:00:00 MST 1)

The key to the ladies bathroom was missing twice when I wanted to use it. I had to go to the Lobby bathrooms to relieve myself. It was an inconvenience and no one seemed to care, because I asked the receptionist and the doctor.


StarStarStarStarStar Visit —    (Patient since Sat Jan 01 00:00:00 MST 1)

As always, a very thorough exam and explanations that were easy to understand. I appreciate the care and attention that Katzen provides. During this visit, I also used they eyewear service and was more than pleased with the service.


StarStarStarStarStar excellent service — 

excellent service from everyone!



© 2024 Katzen Eye Group (MERCY)