Hertzog Family Eye Care

Dr. James Hertzog, Dr. Charity Hertzog, Dr. Maci Lewis, Dr. Eva Hudson

Star Star Star Star Star 647 Reviews

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Reviews

StarStarStarStarStar Had a great visit while I was there and all the... —    (Patient since 2017)

Had a great visit while I was there and all the staff were real helpful. Would recommend your service to all


StarStarStarStarStar Great place, great people to be seen by!  —    (Patient since 2021)

Great place, great people to be seen by!


StarStarStarStarStar Exceptional  —    (Patient since 2021)

Very polite and professional as soon as I walked in the door. Dr. Lewis and her staff are to be commended on cleanliness and pride in their professions. I was impressed with the OptiMap machine and more impressed with Dr. Lewis’ knowledge and skill in working with the latest equipment. Would highly recommend!


StarStarStarStarStar They’re very friendly and professional staff. I... —    (Patient since 2020)

They’re very friendly and professional staff. I was grateful they got me in quickly.


StarStarStarStarStar Always a wonderful experience! Everyone is fri... —    (Patient since 2020)

Always a wonderful experience! Everyone is friendly and very professional and very knowledgeable. All questions are answered and waiting time is short.


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Thank you for the review!

StarStarStarStarStar It's always easy to schedule and confirm appoin... —    (Patient since 2015)

It's always easy to schedule and confirm appointments and the and working with the staff is a pleasure.


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Thank you for the review!

StarStarStarStarStar All the staff at this eye doctors office were v... —    (Patient since 2021)

All the staff at this eye doctors office were very helpful and nice! We will definitely be going back!


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Thank you for the review!

StarStarStarStarStar Everyone is friendly & efficient.  —    (Patient since 2016)

Everyone is friendly & efficient.


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Thank you for the review!

StarStarStarStarStar We love Hertzog Family Eye Clinic! They are kin... —    (Patient since 2019)

We love Hertzog Family Eye Clinic! They are kind, helpful, and they listen to my concerns. They know my kids by their first names and comment on how much they have grown. They have absolutely the best staff ever!


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Thank you for the review!

StarStarStarStarStar So grateful for the Eye care received. —    (Patient since 2015)

So grateful for the Eye care received. I am given clear information re: any issues or concerns about my eye testing and inner eye appearance. I have eye concerns that I want exact info about and I am always informed. My questions are answered and explained, should I have questions. Dr. Herzog and his staff are caring and always make me fee comfortable.


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Thank you for the review!

StarStarStarStarStar Great and extremely professional team of people... —    (Patient since 2015)

Great and extremely professional team of people


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Thank you for the review!

StarStarStarStarStar I wouldn't go anywhere else. The staff at Hertz... —    (Patient since 2020)

I wouldn't go anywhere else. The staff at Hertzog is a friendly and caring group of professionals. Best eye care I have ever received. Wholeheartedly recommend.


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Thank you for the review!

StarStarStarStarStar Excellent as always. Always professional and fr... —    (Patient since 2015)

Excellent as always. Always professional and friendly. Goes above and beyond to make sure that your visit and needs are taken care of. MS


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Thank you for the review!

StarStarStarStarStar Enjoyed the visit...Doctor explained my diagnos... —    (Patient since 2015)

Enjoyed the visit...Doctor explained my diagnosis and the long range plan...staff very friendly and helpful...


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Thank you for the review!

StarStarStarStarStar Friendly and nice people. —    (Patient since 2020)

Friendly and nice people.


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Thanks you for the review!

StarStarStarStarStar First visit with Dr. Lewis, and she was great! ... —    (Patient since 2018)

First visit with Dr. Lewis, and she was great! Gave lots of info and showed genuine care for us! She spunky and knows her stuff! All staff was great, from beginning to end!


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Thank you for the review.

StarStarStarStarStar Great! —    (Patient since 2021)

This was my first visit to Hertzog Family Eye Care and I loved it! Dr. Lewis told me things about my eyes I had never heard from previous optometrist. Everyone was so helpful and I loved the girls helping me with choosing the best frame! I live in Conway, but definitely worth the drive! I will highly recommend to my friends! Thanks so much!


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Thank you for the review.

StarStarStarStarStar Great great —    (Patient since 2016)

Very wonderful people and service on a 5 star rating would be a 100 star


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Thank you for the review.

StarStarStarStarStar Exceptional from start to finish —    (Patient since 2021)

Exceptional from start to finish


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Thank you for the review.

StarStarStarStarStar Awesome experience as always. Love the doctors ... —    (Patient since 2018)

Awesome experience as always. Love the doctors and staff. So helpful and thorough and also very streamlined!


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Thank you for the review.

StarStarStarStarStar Fantastic visit. Everyone was extremely friendl... —    (Patient since 2016)

Fantastic visit. Everyone was extremely friendly. Wonderful atmosphere


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Thank you for the review.

StarStarStarStarStar It would be nice to have more affordable frame ... —    (Patient since 2019)

It would be nice to have more affordable frame options in shop. We bought frames from your office only once because we never expected the cost to be as high as they were, almost $600 all in. We normally take the script to vision express or online, but it would be great to have a wall of AFFORDABLE and TRENDY frame options from you. Everything else is excellent!


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Thank you for the review.

StarStarStarStarStar Wonderful service as always —    (Patient since 2016)

Wonderful service as always


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Thank you for the review.

StarStarStarStarStar The staff and Dr. Lewis were all very friendly,... —    (Patient since 2019)

The staff and Dr. Lewis were all very friendly, and took time to answer any of my questions. I appreciate the care I received. Thank you


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Thank you for the review.

StarStarStarStarStar I really like this eye care center very friendl... —    (Patient since 2021)

I really like this eye care center very friendly staff thank you


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Thank you for the review.

StarStarStarStarStar I wish to thank Maci Lewis. She found a tear in... —    (Patient since 2021)

I wish to thank Maci Lewis. She found a tear in my right eye that my retina doctor had missed. She called my retina doctor, explained what was going on, and made an appointment for me on the same day!! To me, that's going above and beyond patient care!! If not for her, fluid could have leaked through the tear and detached my retina. Even my retina doctor commented on what " a damn good job " she did on finding it. Again, thank you Maci!!!


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Thank you for the review.

StarStarStarStarStar  —    (Patient since 2021)

The whole experience was very pleasant, from setting the appointment to picking out glasses. Glad I switched to you all! Have recommended my daughter do the same!


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Thank you for the review.

StarStarStarStarStar Great customer service. Took the time to explai... —    (Patient since 2017)

Great customer service. Took the time to explain each stage of the eye exam. Recommend their services.


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Thank you for the review.

StarStarStarStarStar I would recommend Hertzog Eye CareBest Care I ... —    (Patient since 2016)

I would recommend Hertzog Eye Care Best Care I found


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Thank you for the review.

StarStarStarStarStar I am so glad I found Hertzog Family Eye Care, I... —    (Patient since 2021)

I am so glad I found Hertzog Family Eye Care, I have been driving too far each year for my eye exams. I started searching online when I found them. I was very pleased with everyone there. My eye exam was thorough and done with patience. I was very pleased to have found the glasses I wanted.


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Thank you for the review.

StarStarStarStarStar I was having flashing in my right eye that coul... —    (Patient since 2021)

I was having flashing in my right eye that could have been something serious. I had called a few other places and no one could see me until later in September. HFEC was able to squeeze me in the same day and give me a retinal exam. They also established me as a patient and set up an annual exam. I would highly recommend HFEC for their high level of patient/customer service, professionalism, and kindness.


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Thank you for the review.

StarStarStarStarStar This is the best eye care place hands down.The... —    (Patient since 2016)

This is the best eye care place hands down. They know you and you would believe that you have known them forever. The care is great from the time you walk in the door till you leave. They are only getting better with age like a fine wine.


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Thank you for the wonderful review!

StarStarStarStarStar  —    (Patient since 2015)

Always a very pleasant experience when I come in the office. All employees are so very kind and accommodating to my needs.


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Thank you for the review!

StarStarStarStarStar Real good service--the best ever-- fast app. ti... —    (Patient since 2021)

Real good service--the best ever-- fast app. time --nice people close to home--would be nice have list of charges what ins. paid and so on---plan to use you guys from now on--Tommy


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Thank you for the review!

StarStarStarStarStar Everyone was extremely friendly and helpful!  —    (Patient since 2020)

Everyone was extremely friendly and helpful! We really enjoyed the visit. We were able to get an eye exam and glasses in less than an 30 minutes!!!


StarStarStarStarStar Always get great service but I was disappointed... —    (Patient since 2015)

Always get great service but I was disappointed that the staff was not wearing masks since the number of positive covid cases is going up daily.


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Thank you for the review. We are all vaccinated.

StarStarStarStarStar Very polite people fast service. Answered all m... —    (Patient since 2021)

Very polite people fast service. Answered all my questions!


StarStarStarStarStar I was pleased with every aspect of the service ... —    (Patient since 2021)

I was pleased with every aspect of the service I had here.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar I always have a great experience on my appointm... —    (Patient since 2015)

I always have a great experience on my appointments, always a friendly staff and great atmosphere. Dr. Hertzog always takes time to explain your testing and your options of whatever the problem should be ..


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Thank you for the review. Glad you had a wonderful visit.

StarStarStarStarStar Staff is great, friendly, very helpful. Great ... —    (Patient since 2019)

Staff is great, friendly, very helpful. Great doctor, extremely professional. Ten out of ten for me!


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Thank you for the review. 10 out of 10! Wow!

StarStarStarStarStar Very pleasant visit with Doctor Lewis. All of ... —    (Patient since 2021)

Very pleasant visit with Doctor Lewis. All of the staff were nice and helpful.


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Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Fantastic a staff and time management  —    (Patient since 2020)

Was great to have an appointment that started on time. The staff and Dr were prompt and I was in and out for my Yearly Eye Exam.


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Thank you for the review. We try to get you in and out quickly while completing a comprehensive and thorough exam.

StarStarStarStarStar So glad My eye health is followed closely and ... —    (Patient since 2015)

So glad My eye health is followed closely and my eye Heath info is given to me at end of visit. With so much to take care due to various eye and health issues it is an issue of concern for me. Grateful that this is handled carefully with excellent feedback.


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Thank you for the review. Glad you had a great visit. It's always great to see you!

StarStarStarStarStar Everyone was helpful and kind. —    (Patient since 2021)

Everyone was helpful and kind.


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Thank you for the review. Glad you had a great visit!

StarStarStarStarStar I was impressed with the friendly, professional... —    (Patient since 2021)

I was impressed with the friendly, professional attitude that I received while I was there.


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Thank you for the review. Our staff is wonderful!

StarStarStarStarStar Staff was very nice, professional, and courteou... —    (Patient since 2021)

Staff was very nice, professional, and courteous!


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Thank you for the review. Our staff is wonderful!

StarStarStarStarStar I always feel comfortable & well cared for at H... —    (Patient since 2016)

I always feel comfortable & well cared for at Hertzog Family Eye Care & yesterday was no different.


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Thank you for the review. Glad we are taking great care of you!

StarStarStarStarStar  —    (Patient since 2016)

Always treated in a professional manner. Staff helped me pick out my new glasses and always there to answer questions.


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Thank you for the review. Glad you had a wonderful visit!

StarStarStarStarStar Super super nice very professional I had to bri... —    (Patient since 2021)

Super super nice very professional I had to bring my two kids and the entire staff was helpful and understanding


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Even in an emergency —    (Patient since 2015)

Thank you Dr. Lewis and staff at Dr. Hertzog's office for treating my eye emergency with tact and concern. Helping me get over that irritation was a blessing I could not have had better care.


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Thank you for the review. Glad you are feeling better.

StarStarStarStarStar  —    (Patient since 2021)

Yesterday was my first time to visit Hertzog and they were fabulous. Was completely satisfied from the time I walked in the door until the time I left. The doctor was very thorough and she explained to me in detail exactly what’s going on with my eyesight. Everyone was very friendly and very helpful. I’ve definitely found my hometown optometrist!!!


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Thank you for the review. Glad you had a great first visit!!!

StarStarStarStarStar Great doctors. The staff is very helpful. They ... —    (Patient since 2015)

Great doctors. The staff is very helpful. They are friendly and really easy to work with when scheduling or picking out glasses.


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Thank you for the review. Our staff is great!

StarStarStarStarStar It was my first visit. Everyone was kind and he... —    (Patient since 2021)

It was my first visit. Everyone was kind and helpful.


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Thank you for the review. Glad you had a great first visit.

StarStarStarStarStar The staff were very friendly and helpful. I fel... —    (Patient since 2021)

The staff were very friendly and helpful. I felt I had the doctors complete attention and she took care to answer my questions! I would highly recommend this clinic.


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Thank you for the review. Thanks for the recommendations!

StarStarStarStarStar Dr. Hertzog and staff always do a great job. Ou... —    (Patient since 2015)

Dr. Hertzog and staff always do a great job. Our entire household uses them.


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Thank you for the review. Thanks to you and your family.

StarStarStarStarStar Every time I come here I feel welcomed once I w... —    (Patient since 2019)

Every time I come here I feel welcomed once I walk through the door. Everyone is so nice the whole time and explains every machine and procedure they will do during my visit. I have had nothing but wonderful visits here.


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Thank you for the review. Thank you for the kinds words!

StarStarStarStarStar The service I received was excellent. The staf... —    (Patient since 2015)

The service I received was excellent. The staff was all outstanding and very professional. I love Dr. Hertzog and his staff. They are prompt and efficient. Thanks.


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Thank you for the review. Thanks for the kind words.

StarStarStarStarStar Dr Maci Lewis and staff were pleasant, answered... —    (Patient since 2019)

Dr Maci Lewis and staff were pleasant, answered my questions to my understanding. They take time for you and are personable


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Staff is always nice and courteous. Ensures you... —    (Patient since 2015)

Staff is always nice and courteous. Ensures you are getting the best care and products.


Reply

Thank you for the review. Glad you had a great visit!

StarStarNo StarNo StarNo Star  —    (Patient since 2021)

Dr. Chase would not look me in the eyes when he was talking to me. He would look away. It made me feel like he didn't care about my appointment, The girl that fitted me for the contacts just told me to put them in and to come to the front desk when finished. I booked my follow up appt and left. I was sitting in the car fixing to leave and had to go back in to ask for a lens case and solution. I also had to ask what I would have to pay for the contacts when I returned after my follow up visit. With this being said, I will probably not return for my next years visit.


StarStarStarStarStar New patient  —    (Patient since 2021)

Very pleased with staff and Dr. Lewis.


Reply

Thank you for the review. Our staff is wonderful!

StarStarStarStarStar Everyone at this office was very courteous and ... —    (Patient since 2020)

Everyone at this office was very courteous and got me in and out very quickly. The Dr. was very thorough and I needed no changes.


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Thank you for the review. That's our goal: quick, thorough, comprehensive care!

StarStarStarStarStar Great service! —    (Patient since 2021)

Great service!I loved the people here! Everyone was helpful and the staff was knowledgeable.


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Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Dr. Charity and her staff are the best! Friendl... —    (Patient since 2016)

Dr. Charity and her staff are the best! Friendly every time, and never long wait times!! In and out pretty quick, and they were understanding that I had to bring my 2 year old with me! I always recommend Dr. Hertzog when people ask for eye doctor recommendations.


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Thank you for the review. Thanks for the recommendations!

StarStarStarStarStar Great professional service —    (Patient since 2019)

Great professional service


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Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Very friendly folks! —    (Patient since 2017)

Very friendly staff & the Dr.‘s Herzog are always friendly & remember you!


StarStarStarStarStar Best experience ever!!  —    (Patient since 2021)

First time ever coming to this eye care center and they’re were so kind and amazing. We came to get my daughters eyes checked and they made her feel so comfortable! Probably one of the best teams I’ve ever experienced. Will be coming back for sure!


Reply

Thank you for the review. Glad you first visit was great!

StarStarStarStarStar Everyone at Hertzog Eye Care is terrific! —    (Patient since 2015)

Everyone at Hertzog Eye Care is terrific!


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Thank you for the review. Our staff is great!

StarStarStarStarStar . —    (Patient since 2020)

Friendly, well trained and told me just what was being tested and how I was doing. Tests were for a possibility of glaucoma that ran in my family. Very well pleased with all that was done.


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Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Very happy. Will come back again if needed.  —    (Patient since 2020)

Clean and very friendly atmosphere. Also, staff was very patient with a 3 year old.


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Thank you for the review. We love our pediatric patients!

StarStarStarStarStar Wonderful experience. The staff is very friendl... —    (Patient since 2021)

Wonderful experience. The staff is very friendly and professional, if you have a question they have an answer. I will be a client for life with them because of the level of care the entire staff gave. I highly recommend Hertzog for your whole family’s eye care.


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Thank you for the review. Glad you had a great visit and thank you for the recommendation!

StarStarStarStarStar Great Long Term Provider —    (Patient since 2015)

I've seen both Dr James Hertzog and Dr Charity Hertzog. They both take the time to talk and explain everything, and watch things closely based on my medications, etc. I trust them, and glad I found someone I could use long-term.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar This was my first visit to Hertzog Family Eye C... —    (Patient since 2021)

This was my first visit to Hertzog Family Eye Care in Cabot. All the staff was super nice, friendly, knowledgeable and prompt. Dr. Charity took time to answer questions I had about my eyes and Laser surgery. She explained everything in detail. I look forward to Dr. Charity and her staff to be my eye care professionals for life. I would highly recommend Hertzog Family Eye Care for anyone looking for eye care.


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Thank you for the review. Glad you had a great visit. Dr. Charity is awesome!

StarStarStarStarStar My visit on Thursday was great! Everyone was so... —    (Patient since 2021)

My visit on Thursday was great! Everyone was so friendly which made the exam a breeze. I will recommend Hertzog Family Eye Care from now on!


Reply

Thank you for the review. Glad you had a great visit and thanks for the recommendations!

StarStarStarStarStar The most amazing staff I've ever had the pleasu... —    (Patient since 2021)

The most amazing staff I've ever had the pleasure of meeting.


StarStarStarStarStar I love Hertzog Family Eye Care. They are some ... —    (Patient since 2020)

I love Hertzog Family Eye Care. They are some of the nicest people and willing to actually listen to their patients needs.


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar Very awesome and friendly staff. Never felt so... —    (Patient since 2021)

Very awesome and friendly staff. Never felt so comfortable at the eye doctor!


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Thank you for the review. Our staff is amazing!

StarStarStarStarStar Amazing place  —    (Patient since 2021)

Everyone was fabulous from walking in the door to walking out the door. Couldn't ask for a better experience.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great friendly service everytime!  —    (Patient since 2019)

Great friendly service everytime!


Reply

Thank you for the review. That is our goal: superior customer service!

StarStarStarStarStar Very pleased with my visit! —    (Patient since 2021)

I was very pleased with my visit to Hertzog Family Eye Care in Cabot. The staff was friendly and knowledgeable. The eye exam was thorough and performed by a caring, experienced, eye doctor who took time to explain the results of the exam and the state of my vision and eye health. I will definitely return in the future for eyecare when needed.


Reply

Thank you for the review. Glad you had a great visit. We are honored to have you as a patient!

StarStarStarStarStar Very pleased  —    (Patient since 2021)

Very thorough eye exam, friendly and knowledgeable staff took the time to go over every aspect of the exam and make sure that we understood all of the results and suggested care going forward. Absolutely will recommend.


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Thank you for review. Glad you had a great visit, and thank you for the recommendations!

StarStarStarStarStar I was very impressed. The woman who helped me p... —    (Patient since 2020)

I was very impressed. The woman who helped me pick my glasses (sorry) forget name. She more than happily picked out numerous purple frames to try on. She sat with me and explained why certain shapes that fit right or wrong on my nose or for centering. Actually sat w me to see how the frames looked on me. I have never had that kind of service. Especially at Jax office. It was a wonderful visit.


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Thank you for the review. Glad Nicole took great care of you!

StarStarStarStarStar .. —    (Patient since 2015)

it' always an enjoyable time when i have an appointment with Dr. James The staff are great people and are always friendly and helpful


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar l was very pleased with how helpful the clinic ... —    (Patient since 2021)

l was very pleased with how helpful the clinic was. I felt Dr Lewis was very thorough.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Male  —    (Patient since 2015)

The staff was very friendly. Ty.


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Thank you for the review. Our staff is wonderful!

StarStarStarStarStar Very personable and pro —    (Patient since 2016)

Very personable and professional


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Quality service —    (Patient since 2021)

Great customer service from beginning to end of visit.


Reply

Thank you for your review. You confirmed our goal of superior customer service!

StarStarStarStarStar I just had the best experience with Herzog!! My... —    (Patient since 2021)

I just had the best experience with Herzog!! My Dr was wonderful, staff was friendly and bubbly and everything just went perfectly! Thanks Herzog! A+ experience.


Reply

Thank you for the review. Glad you had an A+ experience!

StarStarStarStarStar Great staff, Doctor was great at explaining eve... —    (Patient since 2021)

Great staff, Doctor was great at explaining everything. Overall a fantastic experience!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Everyone was so nice and attentive! —    (Patient since 2021)

Everyone was so nice and attentive!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Impressed by my first visit. —    (Patient since 2021)

I recently moved to Austin and needed to find an optometrist. I contacted Hertzog Eye Care and they scheduled me promptly. I was impressed by the friendliness and professionalism during my examination. I was seen at my appointed time and all my expectations were satisfied. Dr. Micki and all the staff did a great job! I would highly recommend.


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Thank you for the wonderful review. You confirmed all of our goals as an eye care provider. Superior, efficient, quick, comprehensive eye care.

StarStarStarStarStar Friendly and professional! —    (Patient since 2021)

Dr. Lewis was very professional and informative. Her eye exam seemed thorough and she answered all of my questions. Brittany was friendly and helped me pick out the frames I need that best fit my prescription.


Reply

Thank you for the review. Glad Dr. Lewis and Brittany took good care of you!

StarStarStarStarStar Everyone is so nice and helpful. —    (Patient since 2019)

Everyone is so nice and helpful.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Eye care —    (Patient since 2021)

Clean friendly environment, professional fast service. I was surprised that they saw me the day I called. I was referred by another Doctor who was on vacation, I intend to stay with the Hertzog team. Thanks!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great and friendly staff! —    (Patient since 2018)

Great and friendly staff!


Reply

Thank you for the review. Our staff is amazing!

StarStarStarStarStar Very good service. Very friendly people. —    (Patient since 2020)

Very good service. Very friendly people.


Reply

Thank you for the review. We pride ourselves in superior customer service!

StarStarStarStarStar Dr.Lewis was amazing —    (Patient since 2021)

Dr.Lewis was amazing. She passed my expectations. Stephanie was also terrific!


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Thank you for your review. They are great, all our team is great!

StarStarStarStarStar Everyone at Hertzog Family Eye Care is friendly... —    (Patient since 2019)

Everyone at Hertzog Family Eye Care is friendly and helpful! There is very little "waiting in the waiting room" time. You get right in for your appointment time.


Reply

Thank you for the review. It is our goal to provide comprehensive, efficient (quick) care. Glad you had a great visit with very little wait!

StarStarStarStarStar Everything was fantastic thank you all for you ... —    (Patient since 2021)

Everything was fantastic thank you all for you all’s help


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Thank you all for wonderful service my cousin s... —    (Patient since 2021)

Thank you all for wonderful service my cousin she is one you all customers. Lorene Hopper.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Jsk —    (Patient since 2021)

Very kind and welcoming. I was a squeeze in because of an injury which I’m sure lead to my wait. Was pleased they saw me since I had a work injury and my normal guy was out of town. Would highly recommend.


Reply

Thank you for the review. Glad we got you taken care of!

StarStarStarStarStar Always Kind, listens to your concerns & needs..... —    (Patient since 2019)

Always Kind, listens to your concerns & needs.. Offer options and are very detailed!!


Reply

Thank you for the review and kind words.

StarStarStarStarStar Nice people nice place.  —    (Patient since 2021)

Everyone was nice, smiling, helpful, and took time to answer questions.


Reply

Thank you for the review. Glad you had a great visit and got all your questions answered!

StarStarStarStarStar Everything went very well —    (Patient since 2018)

Everything went very well


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Triple A+ service! Staff is very knowledgeable ... —    (Patient since 2020)

Triple A+ service! Staff is very knowledgeable and I would recommend them to anyone looking for an eye exam, glasses and contacts! Prices are very reasonable!


Reply

Thank you for the review. Glad you had a wonderful visit!

StarStarStarStarStar Outstanding staff! —    (Patient since 2021)

Absolutely amazing staff members! These ladies welcomed me as if I have been a patient for years! And not just friendly but on a personal level. Highly recommend to anyone searching for a new eye doctor.


Reply

Thank you for the review. Our staff is awesome!

StarStarStarStarStar Dr. Charity Hertzog and her team are the best. ... —    (Patient since 2016)

Dr. Charity Hertzog and her team are the best. I’ve had very uncomfortable and dry eyes due to an autoimmune disease I have, thus causing some issues with my contacts. Dr, Hertzog took my complaint seriously and listened to me very intentionally. She did some testing and saw how dry and inflamed my eyes are. She immediately switched me to daily contacts that are more suitable for dry eyes, as well as prescribed me special eye drops. So thankful for her help and expertise! Her staff is all exceptionally kind and helpful too.


Reply

Thank you for the review. Glad you had a great visit and Dr. C was able to get your problems solved!

StarStarStarStarStar Hertzog is full of great People —    (Patient since 2020)

Hertzog is full of great compassionate people. I'm thankfully for all they do.


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar Fast and thorough. Great customer service.  —    (Patient since 2019)

Fast and thorough. Great customer service.


Reply

Thank you for the review. That's our goal: quick, thorough exam with superior customer service!

StarStarStarStarStar A very pleasant visit —    (Patient since 2020)

They were very polite and Dr. Hertzog answered my questions fully. I had no trouble choosing new frames from all the ones available. They cleaned the equipment in front of you, which during these time is very important.


Reply

Thank you for the review. We thoroughly clean between every patient!

StarStarStarStarStar Patient  —    (Patient since 2021)

I love Hertzog Family Eye Care Clinic. It is such a beautiful office. So clean and organized. Patient rooms are the same. The front office staff is awesome and nurse Christy, she is a doll. My eye doctor, doctor Harter is great. So knowledgeable and friendly. He knows the best avenue for his patient's to take and he makes sure they know what they are to do once they leave his care. Overall rating on a scale from1-10? 110!!!!!


Reply

Thank you for the review. Glad you had a great visit and thanks for the wonderful rating!

StarStarStarStarStar Everyone was so nice, and explained what was go... —    (Patient since 2021)

Everyone was so nice, and explained what was going on with my eyes.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar  —    (Patient since 2021)

Very courteous & professional. Dr.’s are very friendly & respectful as is all the staff. Thank you very much for your help


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Robert Birdwell —    (Patient since 2021)

Completely professional/ friendly/ knowledgeable and makes you feel right at home. I love you guys and will be sending everyone i can yo y'all for them to get to experience what great services should be!!!


Reply

Thank you for the review. Glad you had a great visit and thanks for the referrals!

StarStarStarStarStar Was my first time at the eye doctor in years!!!... —    (Patient since 2021)

Was my first time at the eye doctor in years!!! Made everything so easy! From the appointment to the paperwork to ordering glasses. I would definitely recommend going here. Loved it!!!


Reply

Thank you for the review. Glad you first appointment in a long time went well!

StarStarStarStarStar The Best and experienced staff. Very thorough. —    (Patient since 2016)

Outstanding service and experience. Very professional.


Reply

Thank you for the review. Glad you had an outstanding experience!

StarStarStarStarStar Wonderful experience. My 8 year old was very ne... —    (Patient since 2021)

Wonderful experience. My 8 year old was very nervous about her first eye exam and the whole staff was warm and welcoming.


Reply

Thank you for the review. We love our children!

StarStarStarStarStar Great office. We always enjoy the treatment w... —    (Patient since 2019)

Great office. We always enjoy the treatment we receive


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar  —    (Patient since 2020)

Always a very pleasant experience..Brittany was a great help in deciding on a frame.. Dr. Hertzog does a complete exam and informs you of what he is doing ..


Reply

Thank you for the review. Glad you had a great visit. Brittany is awesome!

StarStarStarStarStar Best Eye Doctor! —    (Patient since 2016)

Hertzog Family Eye Care is the best. The staff is always so nice, friendly, and helpful. Dr. Hertzog has been taking care of the eyes of my family for more than 15 years. Excellent care and service.


Reply

Thank you for the review. Thanks for 15 years of patronage!

StarStarStarStarStar 5 star staff —    (Patient since 2021)

My first visit I was nervous but from the moment I entered the eye clinic everyone was very pleasant.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Family friendly  —    (Patient since 2016)

Charity is always meticulous in her work. Been bring my kids to her for 7 plus years.


Reply

Thank you for the review and being a patient for 7+ years!

StarStarStarStarStar  —    (Patient since 2017)

Everyone was great!!! Especially Lisa!!!!


Reply

Thank you for the review. Lisa IS awesome!

StarStarStarStarStar Lynn —    (Patient since 2021)

I had a very good experience with my eye exam and looking at options for new glasses. The staff and doctor were very nice, knowledgeable and professional.


Reply

Thank you for the review. Glad you had a very good experience.

StarStarStarStarStar Wonderful! —    (Patient since 2021)

The service was wonderful, and the ladies were so kind! They made sure it was a welcoming environment, as well as keep everything clean and sanitized. Everything was neat and tidy, and my appointment went well without any issues. I would definitely recommend this to a friend.


Reply

Thank you for the review. Thanks for the recommendations!

StarStarStarStarStar Very helpful. —    (Patient since 2021)

The Dr. Was great, most of the staff was helpful and friendly. Glad we switched.


Reply

Thank you for the review. Glad you switched too!

StarStarStarStarStar I never mind my Annual Eye Exam appointment.☺️Th... —    (Patient since 2015)

I never mind my Annual Eye Exam appointment. The office staff is always very personable and efficient.. and Dr. Charity is always punctual and helpful as well. Super thankful to have the Hertzog’s caring my family.


Reply

Thank you for the review. Glad you had a great visit, and we are glad we are caring for your family too!!

StarStarStarStarStar Thumbs up —    (Patient since 2021)

Hands down the best eye clinic I have been to, they are so accommodating and go out of their way to provide the best services. Super friendly staff, great prices.


Reply

Thank you for the review. You confirmed our goal of superior customer service!

StarStarStarStarStar Great experience on my first visit! Friendly st... —    (Patient since 2021)

Great experience on my first visit! Friendly staff, Dr. James is very knowledgeable and really worked with making sure I have the right prescription.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Friendly staff and very helpful. —    (Patient since 2015)

Friendly staff and very helpful.


Reply

Thank you for the review. Our staff is awesome!

StarStarStarStarStar Very nice and friendly staff... —    (Patient since 2020)

Very nice and friendly staff...


StarStarStarStarStar Great place —    (Patient since 2015)

I have been going here over 10 years and the Dr and staff are great!!!


Reply

Thank you for the review. You are one of our first patients. Thank you for your many years visiting our clinic!!!

StarStarStarStarStar Great Experience... —    (Patient since 2021)

Great experience,... I walked in the door and was greeted promptly by the receptionist. I arrived 30 minutes before my appointment to check out the selection of frames. They do have a large selection to choose from. I was instructed to feel free to try anything on, they just asked due to covid that you give the frames that you tried on back to them for cleaning. I chose the frames to hold until my after my appointment. Dr Harter was prompt to the visit and was very pleasant and knowledgeable . He explained everything to me in detail and answered all my questions. After the visit, I was helped with any questions regarding the lenses, frames and insurance/cost. There was never any type of sales pressure from the optician. She advised me on my insurance coverage and the options to I could choose from. I was quite pleased with everything from start to finish.


Reply

Thank you for the review. I am pleased you had a great experience!

StarStarStarStarStar BEST EXPERIENCE EVER!!!!! —    (Patient since 2021)

BEST EXPERIENCE EVER It was my first time there and last time I ever got my eyes exam was when the machine blew air in your eye. So from not going in such a long time they made me not being annoyed every time I have to go get my eyes checked. The staff was super FRIENDLY and HELPFUL !!!!! I love them, hands down I highly recommend them!


Reply

Thank you for the review. Glad you had a great visit! Thanks for the recommendations!

StarStarStarStarStar  —    (Patient since 2021)

The staff at Hertzog Family Eye Care is very friendly and accommodating!


Reply

Thank you for the review. Our staff is awesome!

StarStarStarStarStar  —    (Patient since 2019)

Great staff. Dr. James Hertzog is very personable and one on one with his patients.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Everything went smooth like normal. A little t... —    (Patient since 2017)

Everything went smooth like normal. A little trouble with the billing, but that happens alot with my insurance. In and out fairly quick.


Reply

Thank you for the review. Glad we got your insurance figured out!

StarStarStarStarStar So much more than I was expecting. The Admin s... —    (Patient since 2021)

So much more than I was expecting. The Admin staff is awesome. Nurse Beard is fabulous and Dr. Harter is very nice. He is full of knowledge. He took his time and explained everything to me. The issue I was having with my eye is so much better thanks to him. I am so glad I chose Hertzog Family Eye Care.


Reply

Thank you for the review. Glad you had a great visit and glad you chose us too!

StarStarStarStarStar Very nice and friendly staff.  —    (Patient since 2018)

Very nice and friendly staff.


Reply

Thank you for the review. Our staff is wonderful!

StarStarStarStarStar Everyone was very professional. Definitely rec... —    (Patient since 2021)

Everyone was very professional. Definitely recommend this office!!


Reply

Thank you for the review. Glad you had a great visit and thank you for the recommendation!

StarStarStarStarStar  —    (Patient since 2019)

Great visit! All the staff were courteous and friendly. The facilities are bright and inviting.


Reply

Thank you for the review. Glad you had a great visist!

StarStarStarStarStar Prompt and professional  —    (Patient since 2021)

Very professional and prompt. Took time to explain things. Staff was very courteous and friendly.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Good in every way you could expect. I am sold ... —    (Patient since 2021)

Good in every way you could expect. I am sold on Hertzog.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great job on all steps of the exam. Wonderful ... —    (Patient since 2018)

Great job on all steps of the exam. Wonderful people


Reply

Thank you for the review. Thanks for the kind words.

StarStarStarStarStar Great, caring and informative.  —    (Patient since 2016)

Great, caring and informative.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar  —    (Patient since 2015)

Very relaxing environment. Everyone is professional and polite. Customer service is exceptional.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar The staff of Hertzog Eye Clinic are professiona... —    (Patient since 2020)

The staff of Hertzog Eye Clinic are professional in every way. The techniques and equipment is current and cutting edge. From the first day I entered their lobby forward I have been met with friendly, helpful staff. My husband and I are very happy with the services we have received and would not hesitate to recommend this clinic to our friends and family.


Reply

Thank you for the review. Glad you had a great visit and thanks for the recommendations!

StarStarStarStarStar Great eye clinic —    (Patient since 2021)

Thank you to Hertzog Family Eye Clinic for seeing me in a timely manner. You have a wonderful staff that is helpful and friendly, yet efficient.


Reply

Thank you for the review. Our staff is great!

StarStarStarStarStar I had a very good experience at Hertzog Famiky ... —    (Patient since 2021)

I had a very good experience at Hertzog Famiky Eye Care. The exam process began promptly at my appointment time. Everyone was very courteous and professional.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Would recommend! —    (Patient since 2021)

The staff were all friendly and wonderful to work with as well as informative to help me make my contact lenses decision. Thank you!


Reply

Thank you for the review. Our staff is amazing!

StarStarStarStarStar Wonderful business! —    (Patient since 2016)

The appointment was prompt and efficient, the staff is friendly, the doctor answers any questions and I felt safe in the current COVID environment. We have been going here for years and i would definitely recommend


Reply

Thank you for the review. Glad you had a great visit and felt safe. Thank you for the recommendations!

StarStarStarStarStar Thanks for being be nice and supportive!!! —    (Patient since 2015)

Thanks for being be nice and supportive!!!


Reply

Thank you for the review. Glad your family had a great visit!

StarStarStarStarStar  —    (Patient since 2016)

Everyone was so nice and great with kids


Reply

Thank you for the review. We love our patients!

StarStarStarStarStar Everyone was great!  —    (Patient since 2015)

Everyone was great! Great with kids


Reply

Thank you for the review. We love kids...adults too!

StarStarStarStarStar Very friendly staff. Very welcoming as well. T... —    (Patient since 2020)

Very friendly staff. Very welcoming as well. They took joy in my 3 year old running out to say hi to them. We will continue to come when need to to this office in Cabot.


Reply

Thank you for the review. We love our little ones!

StarStarStarStarStar Great Service and Friendly Staff —    (Patient since 2018)

I had the best experience here. I felt like my exam was thorough and the staff was very friendly.


Reply

Thank you for the review. Glad you had a great experience!

StarStarStarStarStar Very professional and prompt with their service... —    (Patient since 2020)

Very professional and prompt with their service! I would recommend!


Reply

Thank you for the review. Thanks for the recommendations!

StarStarStarStarStar Love all the staff at Hertzog! They take of me ... —    (Patient since 2017)

Love all the staff at Hertzog! They take of me and all my kiddos and if something comes up they get us right in. They are the best!


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar Hertzog has excellent customer service and thei... —    (Patient since 2017)

Hertzog has excellent customer service and their doctors are very thorough and great at explaining things. I would recommend them to anyone!


Reply

Thank you for the review. Thanks for the recommendations.

StarStarStarStarStar Always have felt secure Regarding my eye health... —    (Patient since 2015)

Always have felt secure Regarding my eye health, as a RA patient, and other eye issues from past.


Reply

Thank you for the review. Glad you had a great visit and fell secure using Hertzog Family Eye Care.

StarStarStarStarStar This was my first visit to Hertzog Family Eye C... —    (Patient since 2020)

This was my first visit to Hertzog Family Eye Care and I was so impressed with the Dr. and the staff. I will use them for all my eye care needs.


Reply

Thank you for the review. Glad you had a great visit and look forward to the next one.

StarStarStarStarStar  —    (Patient since 2018)

Professional staff and service!!


Reply

Thanks for the review. Glad you had a great visit.

StarStarStarStarStar Professional —    (Patient since 2020)

Dr. Harter gave the most thorough eye exam that I have ever had. He was very professional and explained everything to me as he preformed the exam.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Everyone was so sweet down to earth and respect... —    (Patient since 2020)

Everyone was so sweet down to earth and respectful. Everyone left a great impression on me !! I loved going in there. I didn’t get scolded for waiting 6 years. They understood and was willing to help and make sure I looked good in my new glasses. Love love love Hertzog Family Eye Care. Fast efficient and caring service.


Reply

Thank you for the review. Glad you had a great visit. Let's make it a yearly thing instead of every six years!

StarStarStarStarStar From the time I walked in —    (Patient since 2015)

From the time I walked in the door until the time I walked out the door I was greeted, tested and assessed by caring professionals. I recommend Hertzog Family Eye Care on South Pine Street.


Reply

Thank you for the review. Glad you had a great visit, and thank you for the recommendations!

StarStarStarStarStar Fast service and all staff were wearing masks. —    (Patient since 2015)

Fast service and all staff were wearing masks.


Reply

Thank you for the review. We exceed all the CDC, Arkansas State Health Department, American Optometric Association, and Arkansas Optometric Association guidelines regarding COVID-19.

StarStarStarStarNo Star Friendly and helpful people.  —    (Patient since 2017)

Friendly and helpful people.


Reply

Thank you for the review!

StarStarStarStarStar Impressed —    (Patient since 2020)

Very kind and friendly staff and I was very impressed with Dr. Hertzog. I felt he was kind, competent and professional, yet friendly. At first, I was hesitant to find an eye doctor in Jacksonville rather than Little Rock, as I am from a big city. But, the nice office, sophisticated equipment/instruments, and friendly and competent staff made me very comfortable being there. Also, I believe the doctor made the right decision to put me on glaucoma meds. I am happy I chose Dr. Hertzog.


Reply

Thank you for the wonderful review. Glad you had a great visit, and glad you made the move to our clinic!

StarStarStarStarStar The best care!  —    (Patient since 2015)

I always feel so welcomed and well taken care of when I come into the office. Everyone is so personable and it feels like you’re talking to friends


Reply

Thank you for the review. We love our patients and try to treat them like family.

StarStarStarStarStar Awesome care!  —    (Patient since 2020)

Our family enjoys the care the we receive at Hertzog. The staff is always so kind and helpful.


Reply

Thank you for the review. Our staff is great!

StarStarStarStarStar Quick, professional and thorough. Great use of ... —    (Patient since 2018)

Quick, professional and thorough. Great use of technology while still being personable. Highly recommend!


Reply

Thank you for the review. You summed up our goals. Thanks for the recommendations.

StarStarStarStarStar Very efficient & knowledgeable with services pr... —    (Patient since 2020)

Very efficient & knowledgeable with services provided.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar I was so thankful that you were able to fit me ... —    (Patient since 2018)

I was so thankful that you were able to fit me in so quickly that day when I came in with a concern about me eye. I was in and out so fast and felt so cared for. Thank you for your kindness!


Reply

Thank you for the review. Glad we got you taken care of, and you felt cared for. We love our patients.

StarStarStarStarStar Very professional and efficient, super friendly... —    (Patient since 2020)

Very professional and efficient, super friendly and great eye wear brands.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Dr hertzog is so awesome. She is a great perso... —    (Patient since 2018)

Dr hertzog is so awesome. She is a great person


Reply

Thank you for the review. We think Dr. Charity is awesome too!

StarStarStarStarStar Love the personal and professional care that is... —    (Patient since 2015)

Love the personal and professional care that is provided.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Fabulous service, efficient a very good experie... —    (Patient since 2020)

Fabulous service, efficient a very good experience overall!


Reply

Thank you for the review. Glad you had a great experience.

StarStarStarStarStar  —    (Patient since 2020)

Outstanding service, all the ladies working there are friendly and very informative on what will happen during the service. Dr. Charter explained every thing after the service, couldn't ask for any better place to go.


Reply

Thank you for the review. Glad you had a great visit and Dr. Harter explained everything well. You confirmed our goal of superior customer service.

StarStarStarStarStar Hertzog Family Eye Care has a very caring, prof... —    (Patient since 2016)

Hertzog Family Eye Care has a very caring, professional staff. I would recommend them to anyone.


Reply

Thank you for the review. Glad you had a great visit and thank you for the recommendations.

StarStarStarStarStar The people are super friendly and put you right... —    (Patient since 2020)

The people are super friendly and put you right at ease. Dr. Lewis will put you right at ease and will explain everything to you. I felt like I'd been going there forever and this was my first time. I will recommend Hertzog Eye Care to everyone I know.


Reply

Thank you for the review. Glad you had a great visit and thanks for the recommendations.

StarStarStarStarStar Great family of eye care. Treat you and your h... —    (Patient since 2015)

Great family of eye care. Treat you and your health seriously.


Reply

Thank you for the review. We try to treat our patients like family.

StarStarStarStarNo Star  —    (Patient since 2020)

The staff was amazing. Will definitely come back for the eye exam. The only thing was the Lens and frames was way out of my budget.


Reply

Thank you for the review. Sorry frames and lenses were out of your budget. We have a wide variety to choose from, but we do not sacrifice on quality.

StarStarStarStarStar Herzog Eye Clinic in Cabot  —    (Patient since 2015)

Superb staff, Chase Harter very detailed and takes time to go over all the details for your care. After purchase support is great and I always receive the best service despite the Covid 19 pandemic. Don’t put off your eye care the do a great job in sanitizing and distancing for clients.


Reply

Thank you for the review. We are doing all that we can to keep patients safe during the pandemic!

StarStarStarStarStar Very professional and caring about your vision.... —    (Patient since 2020)

Very professional and caring about your vision. I definitely recommend them. They have great staff that will walk you everything you need to know about getting your first pair of glasses and how to adjust to wearing them.


Reply

Thank you for the wonderful review. Out staff is great. Thanks for the recommendation!

StarStarStarStarStar Great, friendly, helpful service! —    (Patient since 2015)

Great, friendly, helpful service!


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar good experience —    (Patient since 2020)

The staff was very friendly and the doctor very professional. It was as pleasant as possible.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar  —    (Patient since 2020)

Great business. Everyone was super nice and very informative. Made sure every need I had for my visit was met. Fantastic experience.


Reply

Thank you for the review. Glad you had a fantastic experience!

StarStarStarStarStar Love Hertzog Family Eye Care!! Everyone is so ... —    (Patient since 2020)

Love Hertzog Family Eye Care!! Everyone is so nice and helpful... Dr. Maci Lewis is wonderful. Very thorough, took time to answer all of my questions.


Reply

Thank you for the review. Glad Dr. Maci is awesome!

StarStarStarStarStar  —    (Patient since 2020)

everyone was so nice the dr was great didnt sell me what i didnt need ran some test really great


Reply

Thank you for the review. Glad everyone was nice.

StarStarStarStarStar My visit was very informative and I will be loo... —    (Patient since 2020)

My visit was very informative and I will be looking forward to a visit in the future.


Reply

Thank you for the review. Glad you had a great visit. We look forward to your next one!

StarStarStarStarStar Amazing! The Team bent over backwards to make m... —    (Patient since 2020)

Amazing! The Team bent over backwards to make my appointment work and the customer service is so personalized and above and beyond!


Reply

Thank you for the review. You confirmed our goal of superior customer service.

StarStarStarStarStar Very happy to have chosen this organization!!! —    (Patient since 2020)

I was very impressed by the facility, the technology they have employed, and the selection of the glasses to choose from. What I appreciated the most was the friendliness of the staff, from the front door, to the Doctor, and back out! Customer service and a solid comfort level with the folks I choose to see means the most. There was a small error on the bill I paid, and I was contacted before I left the parking lot to make it right. You don't find that level of honesty, ethical, and moral business practices in too many places nowadays, and this is one relationship I choose to keep for a long time! On top of all of this, we scheduled three (3) of us at once, and they continually moved us all through different levels of the appointment at the same time, saving us a ton of time! Thanks again for a great experience!


Reply

Thank you for the wonderful review. You confirmed all of our goals: superior customer service, efficient/technological comprehensive exam, great selection, and quality products!

StarStarStarStarStar Best experience! —    (Patient since 2016)

Excellent staff, goes above and beyond to ensure customers are taken care of.


Reply

Thank you for the review. Our staff is wonderful!

StarStarStarStarStar Wonderful Eye Care —    (Patient since 2019)

I have been seen by this office multiple times and am impressed each time I visit. The customer service is top notch and the eye care is unmatched. Thank you Hertzog Family Eye Care for your devotion to excellence.


Reply

Thank you for the review. You confirmed our goal of superior customer service!!!

StarStarStarStarStar Great team- highly recommend !  —    (Patient since 2015)

The team are always very helpful; they have patience with both of my boys!! We have been going to the Cabot location for years now and highly recommend them!


Reply

Thank you for the review. Thanks for the recommendations!

StarStarStarStarStar Helpful, prompt, and friendly —    (Patient since 2020)

Hertzog Family Eye Care worked with me to get myself and my daughter scheduled for our first eye exams. They eased my worries and were very helpful, prompt, and friendly. I would recommend them highly!


Reply

Thank you for the review. Glad we got you in quickly and you had a great visit!

StarStarStarStarStar We received a very thorough exam from Dr. Maci ... —    (Patient since 2020)

We received a very thorough exam from Dr. Maci Lewis. She took her time and explained every step of the exam. She told us things about our eyes we had not explained before. The office staff were very helpful and friendly and accommodating.


Reply

Thank you for the review. Glad you had a great visit and the staff was helpful and friendly. You confirmed our goal of superior customer service!

StarStarStarStarStar Dr. James Hertzog is an amazing optometrist who... —    (Patient since 2015)

Dr. James Hertzog is an amazing optometrist who really takes time to take care of his patients.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Everyone was very friendly and helpful. Short w... —    (Patient since 2020)

Everyone was very friendly and helpful. Short wait time.


Reply

Thank you for the review. We pride ourselves in an efficient, thorough, comprehensive exam.

StarStarStarStarStar Friendly, business professionals and get the jo... —    (Patient since 2020)

Friendly, business professionals and get the job done.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar The staff was absolutely amazing. I was seen qu... —    (Patient since 2020)

The staff was absolutely amazing. I was seen quickly. They were very informative. I was given samples in case the pharmacy didn’t have my eye drops that day. Would definitely recommend.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great service felt like family even with COVID ... —    (Patient since 2020)

Great service felt like family even with COVID -19


Reply

Thank you for the review. We want patients to feel like family!

StarStarStarStarStar This is the greatest eye clinic I have ever bee... —    (Patient since 2016)

This is the greatest eye clinic I have ever been to. They stay up to date on everything and have the newest equipment


Reply

Thank you for the review. We utilize technology anywhere we can to take better care of our patients and increase efficiency to reduce wait times!

StarStarStarStarStar Highly recommend  —    (Patient since 2020)

Wonderful Clinic. Very friendly staff. Short wait time.


Reply

Thank you for the review. We know your time is valuable. We try to limit wait times as much as possible.

StarStarStarStarStar This is one of the most well ran clinics I have... —    (Patient since 2020)

This is one of the most well ran clinics I have ever seen. They are patient, kind and caring and you can see it in all they do. Great experience and would def recommend.


Reply

Thank you for the review. We pride ourselves on an efficient, comprehensive exam.

StarStarStarStarStar Excellent service from the staff and Dr. Lewis ... —    (Patient since 2020)

Excellent service from the staff and Dr. Lewis is amazing !! She took her time and explained everything and answered any questions I had. I highly recommend the clinic to whoever needs great eye care !!


Reply

Thank you for the review. Glad you had a great visit. Our new doctor, Dr. Lewis, is amazing.

StarStarStarStarStar 5 stars —    (Patient since 2020)

Great staff and great Dr. I would definitely recommend to anyone seeking new eye care.


Reply

Thank you for the review. We appreciate any recommendations/referrals!

StarStarStarStarStar Love Hertzog Family Eye Care! They are always s... —    (Patient since 2017)

Love Hertzog Family Eye Care! They are always so nice and quick to get me in and out for my appointments.


Reply

Thank you for the review. Glad you had a quick visit!

StarStarStarStarStar This was my first time visiting and it was by f... —    (Patient since 2020)

This was my first time visiting and it was by far the best experience I have ever had.


Reply

Thank you for the review. Glad you had your best experience. Can't wait for the next one!

StarStarStarStarStar Always super friendly staff and patient with me... —    (Patient since 2017)

Always super friendly staff and patient with me picking out glasses. Good covid precautions.


Reply

Thank you for the review. Glad you had a great visit. We do take as many precautions regard COVID-19 as we can.

StarStarStarStarStar Great place for your vision care. The staff is ... —    (Patient since 2020)

Great place for your vision care. The staff is very friendly and professional. I had very minimal waiting time (3 minutes top), and their equipment is top-notch. No where else have I been given a retinal imaging scan without having to dilate my pupils, Seriously, this is just an example of their high tech and up-to-date equipment. I highly and sincerely recommend Hertzog Family Eye Care.


Reply

Thank you for the wonderful review. We take advantage of technology to enhance the patient experience whenever possible!

StarStarStarStarStar My first trip to an eye doctor... —    (Patient since 2020)

My first trip to an eye doctor and they were all real nice. They all helped me through the process.


Reply

Thank you for the review. Glad you had a great first trip to the eye doctor!

StarStarStarStarStar Awesome eye clinic! Had LASIK and awesome treat... —    (Patient since 2015)

Awesome eye clinic! Had LASIK and awesome treatment!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar The eye care of patients In this clinic is exce... —    (Patient since 2015)

The eye care of patients In this clinic is excellent!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Love this Clinic  —    (Patient since 2016)

I love this clinic. Everyone is so wonderful and accommodating. Anything we need they do and I love that! They are quick and efficient. They have seen me when I just walked in with an eye emergency!!!! They are the best!!!


Reply

Thank you for the wonderful review. Glad you had a great visit.

StarStarStarStarStar Very satisfied and will definitely recommend to... —    (Patient since 2020)

Very satisfied and will definitely recommend to others.


Reply

Thank you for the review. Thank you for your recommendations!

StarStarStarNo StarNo Star New patient  —    (Patient since 2020)

They weren't very friendly and didn't tell me how much I would have to pay before they got started and I was a new patient.


StarStarStarStarStar Just the best service ever! —    (Patient since 2019)

Just the best service ever!


Reply

Thank you for the review. We pride ourselves on superior customer service.

StarStarStarStarStar Great experience —    (Patient since 2020)

The staff were all incredibly friendly, personable and awesome with my children. It was a great experience.


Reply

Thanks for the review. Our Staff is amazing!

StarStarStarStarStar Very friendly staff! Our doctor was very nice ... —    (Patient since 2020)

Very friendly staff! Our doctor was very nice and explained everything he was doing. Will definitely be going back for future eye exams!


Reply

Thank you for the review. Can't wait to see you next time!

StarStarStarStarStar Great service! —    (Patient since 2020)

Thank you for your awesome care. Your staff was very attentive, efficient, and kind. I loved how quickly I got in to be seen and how wonderful you staff was.


Reply

Thank you for the review. You have confirmed our goal of superior customer service!

StarStarStarStarNo Star Loved the Doctor and service —    (Patient since 2020)

Loved the Doctor and service


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Quick friendly service as always  —    (Patient since 2017)

Quick friendly service as always


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Eye exam  —    (Patient since 2017)

Loved my visit. Have heard nothing but good thing About Hertzog eye care.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Caroline Banks —    (Patient since 2020)

I give Hertzog Family EyeCare a five star rating. They provided excellent service and fulfilled all of my eye care needs. Just awesome!


Reply

Thank you for the wonderful review!

StarStarStarStarStar I always have a pleasant eye experience at Hert... —    (Patient since 2015)

I always have a pleasant eye experience at Hertzog eyes are. The girls are all so sweet and Dr. James Hertzog always takes his time telling me what the test showed ! It just feels like family there ! 😊


Reply

Thank you for the review. Glad you had a great visit. You confirmed our goal of superior customer service.

StarStarStarStarStar Carl Cheshier —    (Patient since 2020)

My visit was very pleasant. i felt I was treated like a family member and not just another customer. Thanks


Reply

Thank you for the review. Glad you had a great visit. You confirmed our goal of superior customer service!

StarStarStarStarStar Friendly and welcoming staff —    (Patient since 2017)

Dr. Lewis was very thorough with explaining the change of my prescription and welcoming to answer any questions regarding the change. The Jacksonville staff was exceptional! Highly recommended


StarStarStarStarStar Always an excellent visit!  —    (Patient since 2018)

Always an excellent visit!


Reply

Thank you for the review. Glad you had a excellent visit!

StarStarStarStarStar Everone was very nice great staff  —    (Patient since 2015)

Everone was very nice great staff


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Staff was friendly and helpful, very professsio... —    (Patient since 2019)

Staff was friendly and helpful, very professsional, I felt safe. Dr explained on my level so i was able to understand.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarNo Star Overall good experience, watch out for the fees —    (Patient since 2020)

Good staff, friendly, willing to answer questions. Very fast to find an appointment same day! Doctor was quick and friendly offering good feedback and advice. I asked for my PD but was told unless I was purchasing glasses from them, there was a $50 fee (turn off, minus 1 star). I'd recommend Hertzog only if a patient was planning on buying glasses here.


Reply

Thank you for the review. We do charge an additional fee for the measurement of your PD. We discourage people from ordering glasses online. Studies have revealed that at least 71% of glasses purchased online are, either not the correct prescription or do not pass safety standards.

StarStarStarStarStar I was very impressed! Every person wore a mask... —    (Patient since 2020)

I was very impressed! Every person wore a mask and made sure that social distancing protocols were in place.


Reply

Thank you for the review. Your safety, along with our staff, is our priority.

StarStarStarStarStar A wonderful support team! —    (Patient since 2015)

A wonderful support team! We appreciate the level of detail Dr. James Hertzog provided to our family! We have never felt such care for our family.


Reply

Thank you for the review. Glad you had a great visit. We try to treat our patients like family.

StarStarStarStarStar Dr. Maci Lewis answered all my questions & the ... —    (Patient since 2017)

Dr. Maci Lewis answered all my questions & the whole team is very professional.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Office clean and disinfected - staff was wiping... —    (Patient since 2018)

Office clean and disinfected - staff was wiping down all surfaces that were touched. Staff kept masks on at all times. The doctor was professional as always, and I was in and out very quickly. My son's appointment was a different day, but he was happy with everything and very relaxed.


Reply

Thank you for the review. We are exceeding CDC guidelines regarding disinfecting equipment, surfaces, frames, etc. We also wear masks for your (and our) protection. Glad you had a great visit!

StarStarStarStarStar Always feel great when I leave! I know my eyes... —    (Patient since 2015)

Always feel great when I leave! I know my eyes have had a good check-up and I can see better with new contacts!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Love Hertzog Eye Care! Great people and great c... —    (Patient since 2016)

Love Hertzog Eye Care! Great people and great care!


Reply

Thank you for the review. Thanks for the kind words.

StarStarStarStarStar The overall experience went very will, all of t... —    (Patient since 2020)

The overall experience went very will, all of the people I met were quite nice and I felt the exam itself was one of the best I have ever had. The doctor explained all of the results from the test and I felt very satisfied with the visit.


Reply

Thank you for the review. Glad you had a great visit and look forward to next time!

StarStarStarStarStar Excellent, caring staff. Detailed explanation ... —    (Patient since 2020)

Excellent, caring staff. Detailed explanation of issues with my vision and available treatments. Reasonably priced and good selection of frames.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar was very please with the service . —    (Patient since 2020)

was very please with the service.


Reply

Thank you for the review. We pride ourselves with superior customer service.

StarStarStarStarStar We love Hertzog Family Eye Care! They did 5 fa... —    (Patient since 2015)

We love Hertzog Family Eye Care! They did 5 family members exams at same time which is fantastic.


Reply

Thank you for the review. Glad you had a great visit and got the family fixed up.

StarStarStarStarStar Dr. Harter & Brittany —    (Patient since 2015)

Saw Dr. Harter for the first time as my regular appointment with one of the Dr. Hertzog (I don't remember which one it was) was cancelled during the pandemic. Dr. Harter was awesome, he reviewed my chart and asked relevant questions to my history and made some nice suggestions. Brittany was also very helpful getting my new classes ordered Highly recommend!


Reply

Thank you for the review. All of our staff is amazing. Glad you had a great visit!

StarStarStarStarStar So happy Hertzog came to Jacksonville! —    (Patient since 2020)

If you haven't gotten new glasses in a while I recommend Hertzog Family Eye Care! My exam was on time, the staff were professional and all wore masks. The best part was the "modern" exam. They use the latest technology so I feel my prescription will be very accurate! They also have a large selection of frames to choose from.


Reply

Thank you for the review. Glad you had a great visit. We take advantage of technology from scheduling, text/email reminders to electronic records and medical technology.

StarStarStarStarStar First Time Client  —    (Patient since 2020)

I was in need of an eye appointment and I found Hertzog Family Eye Care online. I called thinking it would be a week before they could get me in. It just so happen that they were able to get me in that day. The staff was very professional and helpful when choosing my frames. I would like to say that they followed all of the CDC regulations and they should be proud to be a small business. 100% would recommend to anyone. Thanks so much Barbara


Reply

Thank you for the review. Glad you had a great visit. Thank you for the wonderful review and kind words.

StarStarStarStarStar  —    (Patient since 2016)

Staff is efficient and cheerful. And Dr. Herzog is wonderful. He is always encouraging.


Reply

Thank you for the review. Our staff is wonderful!

StarStarStarStarStar Stephanie is the best. She remembers me and as... —    (Patient since 2015)

Stephanie is the best. She remembers me and asked me if I had every thought about red glasses, which I had. The first pair she picked was the one after going there several pairs.


Reply

Thank you for the review. Glad you had a great visit, and she took care of you!

StarStarStarStarStar Extremely friendly and informative  —    (Patient since 2020)

Extremely friendly and informative


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Visit to evaluate my eyes and the condition of ... —    (Patient since 2015)

Visit to evaluate my eyes and the condition of as take RA meds that require frequent f/u. Also placed an order for new trifocals glasses. Educated on how my eyes and vision are now. All went very well during visit, per usual. Why I am glad to be a pt at this clinic.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Absolutely love it here!  —    (Patient since 2020)

Absolutely love it here! The staff and doctor are so friendly and very helpful. Will definitely be back!


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar online experience was outstanding and extremely... —    (Patient since 2020)

online experience was outstanding and extremely easy to u se


Reply

Thank you for the review. Glad you had a great visit and were able to use our online services.

StarStarStarStarStar Glad to be back with Hertzog Eye Care. .. —    (Patient since 2020)

Glad to be back with Hertzog Eye Care. Insurance forced me to go elsewhere but now I'm back and they are great. Fast speedy service, Lots of smiles all around and the exam seemed less painless than my last exam at other place. I have recommended people to this clinic even when I couldn't go. Great place.


Reply

Thank you for the review. Glad to have you back. Thanks for the kind words.

StarStarStarStarStar Very satisfied. Everyone was very informative a... —    (Patient since 2020)

Very satisfied. Everyone was very informative and made you feel comfortable.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great Visit Always Treated Respectfully and Fri... —    (Patient since 2019)

Great Visit Always Treated Respectfully and Friendly


Reply

Thank you for review. Glad you had a great visit.

StarStarStarStarStar  —    (Patient since 2019)

Everything was explained in detail so I know what to expect if I have another appointment some time in the future


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Friendly and courteous  —    (Patient since 2016)

The Cabot office is always friendly as well as patient.


Reply

Thank you for the review. We take great care to provide superior customer service at both locations in Cabot and Jacksonville!

StarStarStarStarStar Everyone was very pleasant and helpful I would ... —    (Patient since 2020)

Everyone was very pleasant and helpful I would recommend this establishment to anyone who needs it


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar Everyone at Hertzog are friendly and profession... —    (Patient since 2019)

Everyone at Hertzog are friendly and professional. Everything is explained completely. They talk to you, not at you.


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar Awesome place! Very professional friendly staff... —    (Patient since 2020)

Awesome place! Very professional friendly staff!


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar Hertzog  —    (Patient since 2020)

I rec'd an ample text to remind me of my appt The older you get, the nicer that is. Everyone at Hertzog in Jacksonville we very friendly, and efficient. My first visit was effortless, and thorough. Excellent efficient yet rapid business. That is nice for workday appointments. .


Reply

Thank you for the review. Glad you had a great visit. We love the auto text messaging reminders. Also, you confirmed our goal of quick, thorough comprehensive exams in a friendly environment and great customer service.

StarStarStarStarStar Friendly staff, Dr. Hertzog is great! —    (Patient since 2019)

Friendly staff, Dr. Hertzog is great!


Reply

Thank you for the review! Our staff is wonderful. Thanks for the kind words.

StarStarStarStarStar Excellent Business - Friendly & Helpful —    (Patient since 2020)

Excellent Business - Very friendly and accommodating staff - Wheelchair accessible - Would recommend to anyone.


Reply

Thank you for the review. Glad you had a great visit, and thank you for your recommendations!

StarStarStarStarStar Great staff and Dr is great —    (Patient since 2019)

Great staff and Dr is great


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar  —    (Patient since 2019)

The staff is really nice and treats customers with respect..it’s like you are walking into a warm and nice place with all the friendly faces.


Reply

Thank you for the review. Our staff is awesome. Thank you for confirming our goal of superior customer service!

StarStarStarStarStar Dr Hertzog Review.  —    (Patient since 2020)

I was very impressed on my first visit. Very technologically advanced in approach to treatment I will remain a patient with Dr Hertzog.


Reply

Thank you for the review. Glad you had a great visit. We love technology at Hertzog Family Eye Care. Pre-appointment paperwork, text/email reminders, electronic health records, and the latest examination technology allows for efficient, thorough comprehensive exams.

StarStarStarStarStar Easy to deal with, very clean and professional.... —    (Patient since 2018)

Easy to deal with, very clean and professional.


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar Awesome place have been going there several ye... —    (Patient since 2015)

Awesome place have been going there several years!


Reply

Thank you for the review. Glad you had a great visit. See you next year!

StarStarStarStarStar Thanks got the metal out and eye doing great —    (Patient since 2015)

Thanks got the metal out and eye doing great


Reply

Thank you for the review. Glad we were able to help!

StarStarStarStarStar I enjoyed my visit very much .The staff was won... —    (Patient since 2020)

I enjoyed my visit very much .The staff was wonderful very pleasant experience..


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Very friendly staff and the doctor was easy to ... —    (Patient since 2020)

Very friendly staff and the doctor was easy to talk with.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great clinic! —    (Patient since 2017)

I always feel taken care of at Hertzog Family Eye Care. Dr. James is friendly and his staff is wonderful!


Reply

Thank you for the review. Thank you for the kind words.

StarStarStarStarStar Last minute appointment  —    (Patient since 2020)

The front desk staff were amazing! They squeezed me in due to medical eye issues. Dr. Hertzog was great on explaining everything he was doing and what I needed to do as a follow up. Will definitely be back!


Reply

Thank you for the review. Glad you had a great visit. See you next time (hopefully just for a routine visit)!

StarStarStarStarStar Clean, Safe, and Respected —    (Patient since 2015)

It was amazing to see how they kept the facility clean and safe during this time of concern. We were in and out with no waiting. We felt all our issues were heard, they listened and we walked out feeling better about our son’s eye concern.


Reply

Thank you for the review. We have added several safeguards to protect our staff and our patients against COVID-19.

StarStarStarStarStar . —    (Patient since 2019)

I was well pleased with the yearly eye exam I received and will have a follow-up visit in two months to order a pair of scratch-proof lens glasses with regular bifocals for reading which I believe will be the last pair I will need . Thanks to Dr. Harter and the other employees who helped me. Thomas


Reply

Thank you for the review. We will be happy to see you in a couple months!

StarStarStarStarStar Excellent Eye care Office  —    (Patient since 2020)

As a new patient with Hertzog Family Eye Care, I was very impressed with their professionalism and the level of treatment they provided. I was even more impressed that they were able to get me taken care of on such short notice. Everyone was extremely nice and knowledgeable. I highly recommend them and can’t see me going anywhere else for my eye care issues.


Reply

Thank you for the review. Glad you had a great first visit.

StarStarStarStarStar My visit was pleasant as always. —    (Patient since 2015)

My visit was pleasant as always.


Reply

Thank you for the review. Glad you had a pleasant visit!

StarStarStarStarStar  —    (Patient since 2020)

Great Service and attentive to needs!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great service. I arrived 20 minutes early and w... —    (Patient since 2017)

Great service. I arrived 20 minutes early and was done 10 minutes after my scheduled appointment. Very good service. Thanks.


Reply

Thank you for the review. We know that your time is valuable, and we try to stay on top of our schedule to minimize wait times.

StarStarStarStarStar Best experience —    (Patient since 2020)

The front desk staff were extremely nice. The tech that got me ready to see the doctor was nice and very professional and answered any questions I had. The doctor was so nice and helped me understand the entire exam and made sure I didn't leave with any questions. 100% recommend this place!!


Reply

Thank you for the wonderful review. You have confirmed our goal of superior customer service. Glad you had a wonderful visit!

StarStarStarStarStar The staff are very friendly and helpful. Good c... —    (Patient since 2020)

The staff are very friendly and helpful. Good customer service.


Reply

Thank you for the review. Glad you had a great visit and confirmed our goal of superior customer service.

StarStarStarStarStar Friendly, timely and attentive to our vision co... —    (Patient since 2020)

Friendly, timely and attentive to our vision concerns!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Everyone was exceptional...from the ladies at t... —    (Patient since 2020)

Everyone was exceptional...from the ladies at the front desk, to the doctor, and the ladies that helped me choose my new frames...they were knowledgable regarding insurance and helped me with the best options that would benefit me....I will definately return for future visits and will not hesitate to recommend your services...


Reply

Thank you for the review. Glad you had a great visit and thank you for the recommendations!

StarStarStarStarStar I was welcomed warmly! —    (Patient since 2020)

I was welcomed warmly. I was a little early for my appointment so they said I could have a seat in the waiting area or look at their selection of frames. I browsed through the many choices of glass frames and I found my new frames before I had my exam. Everyone was very nice and did an excellent job. All my questions were answered fully and completely. They took the time to get my new glasses and measurements for the bi-focals properly. Their prices were competitive with most other shops, in selection. I highly recommend Hertzog Family Eye Care.


Reply

Thank you for the review. Glad you had a wonderful visit!

StarStarStarStarStar Thanks for the great check up with virtually no... —    (Patient since 2016)

Thanks for the great check up with virtually no wait and quick exam and fitting of new contacts


Reply

Thank you for the review. Glad you had a quick visit!

StarStarStarStarStar Dr Harter was awesome very thorough.  —    (Patient since 2016)

Dr Harter was awesome very thorough.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great care for all —    (Patient since 2015)

I love that no matter what it is we are always treated right away and with such compassion. We have never left an appt feeling confused, or without all our questions answered.


Reply

Thank you for the review. Glad you had a great visit and all your questions were answered.

StarStarStarStarStar Everything about my appointment was exactly wha... —    (Patient since 2016)

Everything about my appointment was exactly what I've come to expect...….Friendly & courteous folks, quick in and out visit! It is much appreciated because unlike other medical "appointments", I was in at the time of my appointment, and on my way back to work in a very timely manner.


Reply

Thank you for the review. Glad you had a great visit. You confirmed our goal of superior customer service!

StarStarStarStarStar Great!! —    (Patient since 2020)

My appointment at Hertzog Family Eye Care was my first eye appointment ever. I have to say the service that I received from everyone who took part in my care was great. I ended up having to get glasses and the lady who helped me picked them out had so much patience (I'm indecisive), and explained things to be thoroughly. Overall I had a great experience and I definitely recommend visiting this clinic.


Reply

Thank you for the review. Glad you had a great first appointment. You have confirmed our goal of superior customer service! See you next year.

StarStarStarStarStar Great Dr. , great staff. —    (Patient since 2015)

I always have a great visit with Dr. Hertzog and his staff. Timely, pleasant and very professional!


Reply

Thank you for the review. Thanks for the nice words. Glad you had a great visit!

StarStarStarStarStar Always treated good by a good bunch of people  —    (Patient since 2015)

Always treated good by a good bunch of people


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar As always- a great visit. Very punctual and kno... —    (Patient since 2018)

As always- a great visit. Very punctual and knowledgeable to give you the best options and experience.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar I had an eye urgent visit And they were able t... —    (Patient since 2015)

I had an eye urgent visit And they were able to see me the same day Many thanks to the caring staff and Dr Harder


Reply

Thank you for the review. Glad we got you in quickly and hope you are feeling better.

StarStarStarStarStar All doctors are wonderful. The staff is always ... —    (Patient since 2018)

All doctors are wonderful. The staff is always friendly. Best service I have ever received from a medical office.


Reply

Thank you for the review. Glad you had a great visit and confirmed our goal of superior customer service!

StarStarStarStarStar Thank you for a pleasant experience —    (Patient since 2020)

Thank you to the doctor and staff at Hertzog Family Eye Care for a pleasant experience during my recent appointment. I took a friend with me in anticipation of having my eyes dilated. Instead, the doctor used the Optomap Retinal Exam technology to get an up close and personal view inside my eyes. It was great! Very easy, quick and painless. Plus, I didn't have to wear those ridiculous looking black plastic glasses out of the clinic.


Reply

Thank you for the review. Glad you had a great experience. We utilize all the latest technology to enhance your eye exam.

StarStarStarStarStar Hertzog Family Eye Care is AWESOME! We have al... —    (Patient since 2017)

Hertzog Family Eye Care is AWESOME! We have always had a POSITIVE EXPERIENCE HERE!.


Reply

Thank you for the review. Thanks for the kind words and glad you had a great experience!

StarStarStarStarStar Great experience! Would love to go back but our... —    (Patient since 2020)

Great experience! Would love to go back but our insurance is not accepted here. Great staff!


Reply

Thank you for the review. Sorry but from time to time we have to drop insurances that are not beneficial to our business model. There are several great clinics in the Cabot and Jacksonville area.

StarStarStarStarStar Everyone was very polite and helpful. I didn’t ... —    (Patient since 2019)

Everyone was very polite and helpful. I didn’t have to wait long at all to be seen by the doctor and he was very thorough.


Reply

Thank you for the review. Glad you had a great visit. We know your time is valuable. We pride ourselves in a quick, comprehensive eye exam.

StarStarStarStarStar 5 Star Service —    (Patient since 2020)

The best eye exam ever! Everyone was so polite and courteous.


Reply

Thank you for the review. Thanks for the 5 star rating and nice words!

StarStarStarStarStar First visit.  —    (Patient since 2020)

I am impressed with the new equipment and technology being used. Very helpful in detailed examination and making the visit faster and more pleasant. Keep up the good work.


Reply

Thank you for the review. We utilize all the newest technology to make your visit more comprehensive in less time. Thank you for the kind words.

StarStarStarStarStar Professional and friendly service begins at reg... —    (Patient since 2019)

Professional and friendly service begins at registration and continued with exam and ended with eyewear selection. The selection of new glasses was fun. She was patient and helpful.


Reply

Thank you for the review. Glad you had an enjoyable visit!

StarStarStarStarStar The whole team was very impressive in the way t... —    (Patient since 2018)

The whole team was very impressive in the way they handled my four-year-old son. The ladies are always polite and helpful! They all took their time with us and were exceptional in their determination in answering all of our questions and concerns.


Reply

Thank you for the review. We love seeing our pediatric patients. Glad you had a wonderful visit!

StarStarStarStarStar Everyone was so nice and helpful.  —    (Patient since 2018)

Everyone was so nice and helpful.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar The whole visit was great. I have no complaints... —    (Patient since 2019)

The whole visit was great. I have no complaints very professional.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great experience and care —    (Patient since 2019)

Great experience and care


Reply

Thank you for the review. Thanks for the nice words.

StarStarStarStarStar 5 Stars. If there was an option for 10 that'd b... —    (Patient since 2015)

5 Stars. If there was an option for 10 that'd be right where they are at. They are always so friendly. Fast service, but take the time to really listen to any of your concerns. Brittany is awesome, so sweet and patient. But all over awesome staff!


Reply

Thank you for the review. Our staff is great! Thank you for the kind words.

StarStarStarStarStar Friendly staff and exceptional care!! —    (Patient since 2017)

Friendly staff and exceptional care!!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Always so friendly! —    (Patient since 2018)

I left my old eye clinic 2 years ago for Hertzog, and I will never regret it! I love the doctors and their staff. They’re always so friendly and extremely helpful. I tell everyone I can about this place!


Reply

Thank you for the review. Glad you found us!!

StarStarStarStarStar Outstanding group at the Jacksonville clinic. ... —    (Patient since 2019)

Outstanding group at the Jacksonville clinic. Professional, fun, easy to understand the whole process. Couldn't ask for a better group of people! I walked in the door 15 minutes early, and they were getting things done for my appointment before it actually began. What an awesome place!


Reply

Thank you for the review. The staff at both our Jacksonville and Cabot clinics are wonderful. Superior customer service is always our goal.

StarStarStarStarStar Staff was very friendly. They have a nice suppl... —    (Patient since 2015)

Staff was very friendly. They have a nice supply of glasses to choose from. The doctors are also very friendly and answered my questions.


Reply

Thank you for the review. We have tons of frames to choose from, and our staff is wonderful!

StarStarStarStarStar Trust your vision to this local team. Prompt, ... —    (Patient since 2015)

Trust your vision to this local team. Prompt, considerate and quality vision care.


Reply

Thank you for the review. We pride ourselves on quick, accurate, and comprehensive exams.

StarStarStarStarStar First time visit with Hertzog Family Eye Care. ... —    (Patient since 2019)

First time visit with Hertzog Family Eye Care. The staff was very friendly and I only had to wait a few minutes to go back for my appointment. Dr James Hertzog was great! Definitely recommend this eye care team.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great staff, great Doctor...very nice office an... —    (Patient since 2019)

Great staff, great Doctor...very nice office and everyone makes you feel so comfortable and welcomed. I highly recommend!


Reply

Thank you for the review. Glad you had a great visit. Thanks for recommending!

StarStarStarStarStar Awesome place! Friendly staff. Would highly rec... —    (Patient since 2015)

Awesome place! Friendly staff. Would highly recommend!!


Reply

Thank you for the review. Glad you had a great visit! Thanks for the recommendations.

StarStarStarStarStar Awesome people and made the experience enjoyabl... —    (Patient since 2016)

Awesome people and made the experience enjoyable.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar I have been so pleased with the care you give m... —    (Patient since 2019)

I have been so pleased with the care you give my 94 yr old daddy and myself. I drive in from Searcy and it is worth the drive. I give you a 5 star rating!


Reply

Thank you for the review. Thanks for driving all the way from Searcy. That is a huge compliment to us!

StarStarStarStarStar Staff is very perceptive to needs. They immedia... —    (Patient since 2015)

Staff is very perceptive to needs. They immediately help with ADL's if needed without having to be asked. Waiting time is almost nil. Doctor is awesome, takes time with exam, makes patients comfortable, gives very informative directions and all information.


Reply

Thank you for your review. Thanks for the kind words. We do our best to achieve superior customer service to all patients.

StarStarStarStarStar Excellent customer service! Hertzog Family Eye ... —    (Patient since 2015)

Excellent customer service! Hertzog Family Eye is always going above and beyond to ensure a positive appointment experience. Every staff member is pleasant and helpful from check-in to check-out! Highly recommend Hertzog Family Eye!


Reply

Thank you for the review. Superior customer service is our goal. Thank you for that affirmation.

StarStarStarStarStar As always a very quick and friendly appointment... —    (Patient since 2016)

As always a very quick and friendly appointment. I love the atmosphere and vibe of the staff. 😁


Reply

Thank you for the review. Glad you had a great visit. We like to have fun!

StarStarStarStarStar Very knowledgeable, and always answers any ques... —    (Patient since 2015)

Very knowledgeable, and always answers any questions a patient might have


Reply

Thank you for the review. Glad you had a great visit and got all your questions answered.

StarStarStarStarStar Exceeded my expectations, fast professional ser... —    (Patient since 2019)

Exceeded my expectations, fast professional services filled with humor. Our 7 year old granddaughter Skyler was smiling when we left. Thank you!!


Reply

Thank you for the review. We love to have fun, especially with our children.

StarStarStarStarStar cant imagine what else u cud do to be better at... —    (Patient since 2019)

cant imagine what else u cud do to be better at ur jobs, all was just great.


Reply

Thank you for the review.

StarStarStarStarStar Great office support and whole office is very p... —    (Patient since 2015)

Great office support and whole office is very professional.


Reply

Thank you for the review. Thanks for the kind words.

StarStarStarStarStar Great!I was nervous it wouldnt go good because... —    (Patient since 2019)

Great! I was nervous it wouldnt go good because of how young he is but you guys made it an awesome experience


Reply

Thank you for the review. We love our pediatric patients and try to make the exam process fun and less stressful.

StarStarStarStarStar Friendly staff, and respected my time.  —    (Patient since 2019)

Friendly staff, and respected my time.


Reply

Thank you for the review. Glad you had a great visit. We like to stay on top of our schedule so we get to leave on time too.

StarStarStarStarStar Your clinic has always provided excellent care ... —    (Patient since 2015)

Your clinic has always provided excellent care to our family. All employees are very kind, caring and helpful.


Reply

Thank you for the review. Thank you for the kind words!

StarStarStarStarStar My appointment was awesome. I was seen promptl... —    (Patient since 2015)

My appointment was awesome. I was seen promptly and everyone was so nice and helpful.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Awesome place. The girls upfront are courteous... —    (Patient since 2018)

Awesome place. The girls upfront are courteous and the drs are great


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar Facilities were neat, clean and well-ordered. ... —    (Patient since 2019)

Facilities were neat, clean and well-ordered. Staff was polite, efficient and communicated well. I particularly liked to see the tech clean the machines, tools, and surfaces in my presence, before I came in contact. Dr. was professionally pleasant, efficient; explanations were cogent. Sense of humor was salient - come-backs were quick and pensive. As might be expected, Kim was especially delightful, brilliant, and appropriately bossy.


Reply

Thank you for the wonderful review!

StarStarStarStarStar Good folks —    (Patient since 2019)

Very thorough and helpful.


Reply

Thank you for the review. Thanks for the nice words.

StarStarStarStarStar I was just thinking about the fact that when in... —    (Patient since 2015)

I was just thinking about the fact that when insurance can be applied, that is automatically taken care of, and I appreciate that. Dr Charity is thorough and professional.


Reply

Thank you for the review. As a courtesy to all patients, we file their insurance on their behalf. Thank you for the nice comments about Dr. Charity. She is great!

StarStarStarStarStar I would definitely and have recommended you. Yo... —    (Patient since 2018)

I would definitely and have recommended you. You have an amazing group of people that work there. They aren't only professional but you feel comfortable with them helping you. Thank you for your kindness during my visits. I appreciate yall.


Reply

Thank you for the review. Thanks for the kind words. Glad you had a great visit!

StarStarStarStarStar Great communication from the staff —    (Patient since 2019)

Great communication from the staff


Reply

Thanks for the review. Our staff is wonderful, and we also use SolutionReach to text and email communicate with our patients.

StarStarStarStarStar Awesome experience- 5 stars —    (Patient since 2019)

Awesome experience- 5 stars


Reply

Thank you for the review. Glad you had a great visit. Thanks for the 5 stars!

StarStarStarStarStar They take care of us like family. The best eye ... —    (Patient since 2015)

They take care of us like family. The best eye care hands down! Mark, Myra ,Kalem and Layke


Reply

Thank you for the review. We love our patients!

StarStarStarStarStar Awesome drs. Staff great. Good eye care —    (Patient since 2018)

Awesome drs. Staff great. Good eye care


Reply

Thank you for the review. Thanks for the kind words.

StarStarStarStarStar They worked with me to get me scheduled and wer... —    (Patient since 2019)

They worked with me to get me scheduled and were very helpful.


Reply

Thank you for the review. Glad they got you scheduled quickly. Hope you had a great visit!

StarStarStarStarStar Recommend Dr. Harter  —    (Patient since 2019)

Dr. Harter was great! He will listen to your concerns and make you feel comfortable and apart of your eye care. I would highly recommend him.


Reply

Thank you for the review. Dr. Harter and all of our staff is great!

StarStarStarStarStar The service was Great and the people was very F... —    (Patient since 2019)

The service was Great and the people was very Friendly!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Hertzog Eye Clinic is the best!  —    (Patient since 2016)

Hertzog Eye Clinic is the best!


Reply

Thank you for the review. We are biased, but we think so too!

StarStarStarStarStar Everyone was very friendly and they were very t... —    (Patient since 2015)

Everyone was very friendly and they were very thorough in checking my eyes after my cataract surgery.


Reply

Thank you for the review. We have a great team of ophthalmologists that we co-manage with for all surgeries, most commonly cataract and Lasik.

StarStarStarStarStar Feel confident that my eye health is important ... —    (Patient since 2015)

Feel confident that my eye health is important as I am checked thoroughly and given the health info needed and get my questions answered.


Reply

Thank you for the review. We pride ourselves in utilizing technology for the most comprehensive comprehensive eye exams.

StarStarStarStarStar We love Hertzog Family Eye Care! They see ever... —    (Patient since 2019)

We love Hertzog Family Eye Care! They see every member of our family and are absolutely fantastic and patient with my special needs children!


Reply

Thank you for the review. We love all children and understand that some may need a little extra time during their examination. Glad you had a great visit!

StarStarStarStarStar Very modern and up-to-date equipment, the faci... —    (Patient since 2019)

Very modern and up-to-date equipment, the facilities were great. The staff who served the wife and I were also exceptional .


Reply

Thank you for the review. We take advantage of the latest technology so we can take the best care of our patients. Glad you had a great visit!

StarStarStarStarStar Great Experience. Very clean office. Very court... —    (Patient since 2019)

Great Experience. Very clean office. Very courteous staff, knowledgable, and friendle. I highly recommend.


Reply

Thank you for the review. Glad you had a great experience!

StarStarStarStarStar Staff was prompt, polite, and professional. —    (Patient since 2015)

Staff was prompt, polite, and professional.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Love the Drs. And the staff, always make you fe... —    (Patient since 2015)

Love the Drs. And the staff, always make you feel welcome ..quick appointment time . You are there and out in a short time.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Best Eye Clinic in the area! We did not have t... —    (Patient since 2017)

Best Eye Clinic in the area! We did not have to wait long for our appointment. The exam was very comprehensive, and they have all the latest technology. We will definitely refer our family and friends.


Reply

Thank you for the review. Glad you had a great visit. Thank you for the referrals!

StarStarStarStarStar We really liked the cleanliness and atmosphere ... —    (Patient since 2019)

We really liked the cleanliness and atmosphere at the office. Our eye Doctor was very personable and answered all our questions and concerns.


Reply

Thank you for the review. Glad you had a wonderful visit!

StarStarStarStarStar I had an issue and they got me right in. Aweso... —    (Patient since 2015)

I had an issue and they got me right in. Awesome customer service


Reply

Thank you for the review. Glad we got you in quickly and hopefully got you seeing better.

StarStarStarStarStar Hertzog Eyecare in Cabot is great at eye exams ... —    (Patient since 2017)

Hertzog Eyecare in Cabot is great at eye exams including their auto map retina exam, fitting contacts & glasses.


Reply

Thank you for the review. We pride ourselves on being comprehensive, accurate contact lens fittings, the superior products for glasses, and the use of technology for the BEST exams.

StarStarStarStarStar Had to wait for the first time. Excellent serv... —    (Patient since 2015)

Had to wait for the first time. Excellent service as always


Reply

Thanks for the review. It's not common to wait past your appointment time (sometimes we get a little behind). Except for having to wait a bit, glad you had a great visit.

StarStarStarStarStar Love coming to this office! —    (Patient since 2018)

Love coming to this office! It's nice to walk in and the doctor remembers you from over a year again. Always smiling, listening and helpful Thank you.


Reply

Thank you for the review. Glad you had a great visit. Although we don't remember everyone, we try our best!

StarStarStarStarStar New client —    (Patient since 2019)

I was extremely happy with the service I received especially because it was my first time at Hertzog Family Eye Care. Everyone was friendly, accommodating, and very helpful.


Reply

Thank you for the review. Glad you had a great first visit. We look forward to your next one.

StarStarStarStarStar I love going here they treat you like Family an... —    (Patient since 2016)

I love going here they treat you like Family and are very thorough in the exams


Reply

Thank you for the review. Customer service is our goal.

StarStarStarStarStar 5 Star level of service —    (Patient since 2016)

5 Star level of service


Reply

Thank you for the review. I hope that is 5 stars out of 5!!!

StarStarStarStarStar Doesn't feel like a trip to the doctor —    (Patient since 2019)

The staff is very easy to work with and they are super helpful. They go out of their way to help you get exactly what you want and they also go the extra step of explaining what they are doing during the exam process. It didn't even feel like a typical doctor visit.


Reply

Thank you for the review. We strive for superior customer service as well as a quick, accurate, and thorough exam. We try to have fun too.

StarStarStarStarStar Great support for me! Dr Hertzog took his time... —    (Patient since 2015)

Great support for me! Dr Hertzog took his time to check out my eye.


Reply

Thank you for the review. Glad you had a good visit.

StarStarStarStarStar Friendly staff in a welcoming atmosphere. My vi... —    (Patient since 2019)

Friendly staff in a welcoming atmosphere. My visit was with Dr. Charity Hertzog. She was very thorough and attentive to my problems. She explained things to me in a way I was able to fully comprehend. I walked out of her office satisfied. The staff helping me with my order was kind and patient as well.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar I love Hertzog eye care, they are always nice a... —    (Patient since 2016)

I love Hertzog eye care, they are always nice and right on time. No delays.


Reply

Thanks for the review. We love staying on time too (we get lunch on time and get to leave on time at the end of day is we keep our schedule tight!)

StarStarStarStarStar Hertzog has always been friendly and thorough a... —    (Patient since 2015)

Hertzog has always been friendly and thorough at all of our appts. Our family of 6 are all patients here and love the welcoming environment. We would highly recommend.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar A Heart of Service —    (Patient since 2015)

Everyone at this office has the heart of a servant. From entering the office to a friendly greeting to scheduling the next appointment, you are met by someone who is helpful, efficient, and ready to serve. I am proud that I never nave to leave "home" to receive this 5 star service. Dr. J. Hertzog is the BEST.


Reply

Thank you for the wonderful review. We love that you and your family are our patients. We look forward to your next visit.

StarStarStarStarStar Awesome service as always. Dry courteous and ... —    (Patient since 2016)

Awesome service as always. Dry courteous and professional staff. Has me seeing better than ever. Thank you!


Reply

Thanks for the review. I hope you mean very courteous and not "dry". Glad you had a great visit.

StarStarStarStarStar Always a pleasure to go to the clinic. The staf... —    (Patient since 2015)

Always a pleasure to go to the clinic. The staff are so friendly and Dr Hertzhog makes sure he checks everything out. Great eye clinic.


Reply

Thank you for the review. Our staff is wonderful, and we always do a comprehensive exam of the eyes! Glad you had a great visit.

StarStarStarStarStar  —    (Patient since 2016)

Great atmosphere, customer service and care as always.


Reply

Thank you for the review. Glad you had another great visit!

StarStarStarStarStar Professional, patient and family friendly —    (Patient since 2019)

Professional, patient and family friendly. Very pleasant atmosphere, makes you immediately feel welcome. The staff provided assistance with my autistic son while I got my exam. It was a unique experience and I'm grateful they go out of their way to provide excellent service. The doctor was nice and my exam didn't feel rushed. He listened and provided appropriate feedback. I recommend this place, 5 star.


Reply

Thank you for the wonderful review. We are happy you had a great visit. Our staff is wonderful, and you confirmed our goal of superior customer service!

StarStarStarStarStar I have been seeing him for years. Appreciate h... —    (Patient since 2015)

I have been seeing him for years. Appreciate him and his great staff


Reply

Thank you for the review. Thanks for the kind words. We love our loyal patients!

StarStarStarStarStar Great customer service  —    (Patient since 2019)

The staff were so customer oriented from ladies doing pretesting to those helping with frames. Great all around service and love the text message reminders


Reply

Thank you for the review. Our goal is superior customer service.

StarStarStarStarStar Very pleasant visit! The staff is always nice &... —    (Patient since 2019)

Very pleasant visit! The staff is always nice & Dr. Hertzog is great!


Reply

Thank you for the review! Our staff is awesome!!!

StarStarStarStarStar Greatest place to get all your eye needs!! Dr. ... —    (Patient since 2015)

Greatest place to get all your eye needs!! Dr. Hertzog is GREAT! And everyone that works there is SUPER


Reply

Thank you for the review. Thanks for the nice words!

StarStarStarStarStar Wonderful Experioence! —    (Patient since 2015)

My experience with Dr. Hertzog and his staff has been wonderful. I have seen the doctor in this location for many years and look forward to many years to come.


Reply

Thank you for the review. We love our faithful patients. Thank you for your years of patronage!

StarStarStarStarStar Staff is knowledgeable and very nice and friendly  —    (Patient since 2015)

Staff is knowledgeable and very nice


Reply

Thank you for the review. Our staff is wonderful!

StarStarStarStarStar Care we can trust!  —    (Patient since 2015)

We’ve been using Hertzog Family Eye Care since before our kids were born. Now that we have 3 young ones, we’ve used them for everything from pink eye, accidents (from siblings with a color pencil) to needing referrals for major eye issues. I felt like they were exactly where our kids needed to be and if something more was needed, they were comfortable with saying we can treat this but for this other issue, we’d like you to see ___. I feel confident in their care!


Reply

Thank you for the nice words. We offer full scope comprehensive eye care. We have a network of referral physicians for comanagement of many ocular and systemic diseases. Most things can be treated in office, but if they cannot, we have a specialist that we can refer you to.

StarStarStarStarStar Visit  —    (Patient since 2019)

My boys and I were seen thoroughly and quickly with ease. We have been coming here for over 4 years both Dr. James and his wife Dr. Charity take good care of us and our knucklesheads. Their staff is nice and explain the details to me. Don't mind spending the money on this quality care so close to the house. Highly recommend them.


Reply

Thank you for the review and kind words!

StarStarStarStarStar Visit —    (Patient since 2017)

I like that I can talk sports with my eye doctor and he comes and watches our local school games too. It’s cool. And he knows my stats. Makes me at ease here.


Reply

Thanks for the review!

StarStarStarStarStar Hertzog Family Eye Care is a wonderful, family ... —    (Patient since 2015)

Hertzog Family Eye Care is a wonderful, family oriented center.


Reply

Thank you for the review and kind words!

StarStarStarStarStar I like the fact that I could fill my paper work... —    (Patient since 2019)

I like the fact that I could fill my paper work out online and submit it back to you. Everyone was friendly and explained everything to where you understood. I will keep coming back I loved the service.


Reply

Thank you for the review. Our goal is convenience and customer service!

StarStarStarStarStar The staff is always very helpful and friendly a... —    (Patient since 2016)

The staff is always very helpful and friendly and the providers are thorough and kind.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar  —    (Patient since 2016)

The Staff are always pleasant.


Reply

Thank you for the review. Our staff is great. Always there to offer superior customer service!

StarStarStarStarStar  —    (Patient since 2019)

Great visit. The staff was super friendly and efficient


Reply

Thank you for the review. Our staff is awesome. Glad you had a great visit!

StarStarStarStarStar Love Hertzog Family Eye Care!  —    (Patient since 2016)

Love Hertzog Family Eye Care! Dr. Hertzog is such a wonderful Dr and I always enjoy visiting with him when I'm in. The girls are amazing and helpful as well! Wonderful off all around!


Reply

Thank you for the review. Thanks for the kind words.

StarStarStarStarStar Very friendly- helpful - caring glad we decide... —    (Patient since 2019)

Very friendly- helpful - caring glad we decided to come to your office.


Reply

Thank you for the review. We are glad you came too!

StarStarStarStarStar Great staff! —    (Patient since 2015)

I've been going to Hertzog for years at the Cabot location. Since moving, I went to the Jacksonville office for the first time for this last appointment, but the quality and environment was just as awesome! The staff is always friendly, kind, and welcoming - from the front desk, to assistants, to the doctors, and the insurance assistants. When an elderly patient came in, a staff member came to sit with here in the waiting area so she wouldn't have to stand doing paper work. That was so kind! Will continue to use Hertzog Eye Care as long as I live in the area.


Reply

Thank you for the review. Our staff is awesome. We always try to exceed expectations. Glad you had a great visit!

StarStarStarStarStar The people at Hertzog are very friendly. They g... —    (Patient since 2019)

The people at Hertzog are very friendly. They got me in quickly and even tolerated my demon toddler. Lol. I had a great experience.


StarStarStarStarStar First Class in Every Respect —    (Patient since 2015)

As always, my visit went flawlessly. Welcomed on arrival and treated respectfully, courteously and with supreme professionalism. Equipment and diagnostic tools and techniques are cutting edge. I have complete trust and satisfaction with the practice he and his team have established.


Reply

Thank you for the wonderful review. Glad you had a great visit!

StarStarStarStarStar Great place —    (Patient since 2019)

A very positive appointment, everyone is nice & professional.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Blessed —    (Patient since 2015)

So blessed to have such caring Eye Dr's in Cabot! Its very scary to have an issue with your eye but when you have someone with Dr James Hertzogs demeanor & compassion as well as prompt referral, it makes what could be a very stressful situation not so stressful.


Reply

Thanks you for the review. Thanks for the kind words. Glad we got you in to the specialist quickly!

StarStarStarStarStar Professional staff great experience  —    (Patient since 2019)

Professional staff great experience


Reply

Thank you for the review. Our staff is wonderful.

StarStarStarStarStar I was very pleased with my first exam...very th... —    (Patient since 2019)

I was very pleased with my first exam...very thorough and explained, in detail, about what was being seen in my pictures.


Reply

Thank you for the review. Glad you first visit was awesome!

StarStarStarStarStar They did an excellent job made me feel welcome ... —    (Patient since 2019)

They did an excellent job made me feel welcome and great service provided


Reply

Thank you for the review. Glad you were well taken care of!

StarStarStarStarStar I was seen very quickly and got my eye problem ... —    (Patient since 2015)

I was seen very quickly and got my eye problem taken care of.


Reply

Thank you for the review. Glad we got you taken care of.

StarStarStarStarStar Wait wasn’t very long. Staff is nice. Answered ... —    (Patient since 2019)

Wait wasn’t very long. Staff is nice. Answered my questions. Didn’t try to sell me anything.


Reply

Thanks for the review. Glad you had a great visit.

StarStarStarStarStar This was my first time going to Hertzog Eye Care.. —    (Patient since 2019)

This was my first time going to Hertzog Eye Care and I was very pleased. They took the time to explain all the eye test and I was very pleased with this company. Thank you!


Reply

Thank you for the review. Glad you had a wonderful visit!

StarStarStarStarStar Wonderful friendly staff.  —    (Patient since 2019)

Wonderful friendly staff.


Reply

Thank you for the review. We think our staff is wonderful and friendly too!

StarStarStarStarStar Hertzog Family Eye Care offers the best service... —    (Patient since 2017)

Hertzog Family Eye Care offers the best service in the area. The staff is always friendly and ready to serve people when they come in.


Reply

Thank you for the review. Thank you for the kind words!

StarStarStarStarStar Happy to be part of this eye doctor!  —    (Patient since 2016)

I am always very impressed at how the staff and Dr. Hertzog treat my wife and i. We are glad to be with this eye doctor.


Reply

Thank you for the review. We are glad to have such kind and loyal patients.

StarStarStarStarStar Greatest experience EVER! These women and men R... —    (Patient since 2019)

Greatest experience EVER! These women and men ROCK!


Reply

Thank you for the review. We humbly accept the fact that we rock.

StarStarStarStarStar Everyone was great nice and caring.Kathy Conra... —    (Patient since 2019)

Everyone was great nice and caring. Kathy Conrade


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Staff was very friendly and the new facility wa... —    (Patient since 2019)

Staff was very friendly and the new facility was beautiful and roomy.


Reply

Thank you for the review. We love our new expanding clinic in Jacksonville.

StarStarStarStarStar Great place! —    (Patient since 2019)

I was impressed by the staff right off the bat. Must more professional than the office we used to visit in LR. Staff was knowledgeable and very friendly. The doctor was great to deal with.


Reply

Thank you for the review. Our staff is great. Glad you had a great visit.

StarStarStarStarStar Too many text messages for reminders of the app... —    (Patient since 2016)

Too many text messages for reminders of the appointment. I have opted out of text messages.


Reply

Thank you for the review. No-shows and missed appointments have become a problem in today's busy world. The reason we utilize this service is to minimize the amount of missed appointments and no shows. As you have done, there is always the option to opt out of them. If you opt out, we will call you to confirm your appointments.

StarStarStarStarStar Great experience and dr Hertzog was great with ... —    (Patient since 2019)

Great experience and dr Hertzog was great with Conner he was scared and she was very patient with him


Reply

Thank you for your review. Glad you had a great visit!

StarStarStarStarStar The doctors and staff are all wonderful! They a... —    (Patient since 2018)

The doctors and staff are all wonderful! They are super patient with my 3 year old, as well.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Awesome staff!!! Always very accommodating and... —    (Patient since 2015)

Awesome staff!!! Always very accommodating and there when you need them.


Reply

Thank you for the review. Our staff is AWESOME! It is our goal to provide superior customer service.

StarStarStarStarStar Great experience, Dr Hertzog is very personable... —    (Patient since 2015)

Great experience, Dr Hertzog is very personable, as well as his entire staff. Nice facilities, didn’t have to wait long at all.


Reply

Thanks for the review. Thank you for the nice words and glad you had a great visit.

StarStarStarStarStar Excellent experience as always!! —    (Patient since 2016)

Excellent experience as always!!


Reply

Thanks for the review. Glad you had a great visit!

StarStarStarStarStar Everyone was great to me for my visit, and I wa... —    (Patient since 2017)

Everyone was great to me for my visit, and I was in and out quickly. They even had my contacts in stock.


Reply

Thanks you for the review. Glad you had a great visit, and we had your lenses in stock!

StarStarStarStarStar Very friendly and helpful staff. —    (Patient since 2015)

Very friendly and helpful staff.


Reply

Thank you for the review. Our staff is wonderful!

StarStarStarStarStar  —    (Patient since 2016)

Love the friendly and helpful staff...wonderful eye care!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Very professional and friendly office. The fron... —    (Patient since 2015)

Very professional and friendly office. The front office made us feel welcome when we walked in the door. My eye care was thorough and Dr. Charity Hertzog explained the changes in my vision perfectly. Brittany is such a help in choosing glasses and explaining the options available with my insurance. Thanks!!


Reply

Thank you for the review. You confirmed our goal of superior customer service. Glad you had a great visit!

StarStarStarStarStar Great visit.  —    (Patient since 2019)

Everyone in the office was very helpful and answered my questions. The doctors eye exam was very complete and informative. Can not wait to get my new glasses.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Believe as long Staff listen to the pts. And wk... —    (Patient since 2015)

Believe as long Staff listen to the pts. And wk w/ them try the best help them with or without insurance it's will make office stronger.


StarStarStarStarStar Was very pleased with the professionalism and c... —    (Patient since 2015)

Was very pleased with the professionalism and customer service of the staff.


Reply

Thanks for the review. Thank you for the kind words.

StarStarStarStarStar LOVE LOVE LOVE YOU GUYS!! I love having my eye ... —    (Patient since 2017)

LOVE LOVE LOVE YOU GUYS!! I love having my eye appointment each year! Dr. Hertzog is so nice and knowledgeable and the staff is so nice!! I love shopping for glasses after and having the all the nice ladies!!


Reply

Thank you for the review. Glad you had a great visit. Love having you as a patient!

StarStarStarStarStar Love filling out paperwork online! —    (Patient since 2019)

Love filling out paperwork online!


Reply

Thank you for the review. We love anything that makes the experience easier for you.

StarStarStarStarStar Best eye clinic I have visited. Friendly, patie... —    (Patient since 2019)

Best eye clinic I have visited. Friendly, patient with two active children, worked with us to see three in the family in one visit. Couldn’t ask for better doctor, technicians, or general staff.


Reply

Thank you for the review. Thanks for the kind words and glad you had a great visit!

StarStarStarStarStar I am glad I switched —    (Patient since 2017)

Made the switch last year, and the customer service aspect along with the attention from the doctor is night and day. I am so glad I made the move to Hertzog Family Eye Care


Reply

Thank you for the review. We are glad you switched too!

StarStarStarStarStar There are too many reminders about appts. I wa... —    (Patient since 2015)

There are too many reminders about appts. I was called and responded that I would be at the appt. and then was called again and e-mailed. My only complaint.


StarStarStarStarStar Great care and professional staff eager to help... —    (Patient since 2015)

Great care and professional staff eager to help!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Every employee is very nice! —    (Patient since 2018)

Every employee is very nice!


Reply

Thank you for the review. Our staff is great!

StarStarStarStarStar Great experience as usual. I was in and out muc... —    (Patient since 2015)

Great experience as usual. I was in and out much quicker then before. Loved that!


Reply

Thank you for the review. We love staying on top of our schedule. If we stay on top of our schedule, we get to leave on time for lunch and on time at the end of the day!!!!!!!!!!!!

StarStarStarStarStar Great getting appointment updates —    (Patient since 2018)

Great getting appointment updates


Reply

Thank you for the review. Our texting and email reminders are a life saver!

StarStarStarStarStar The staff was so welcoming. I’m a single dad an... —    (Patient since 2018)

The staff was so welcoming. I’m a single dad and they made me feel at ease!


Reply

Thanks for the review. Glad you had a great visit and felt at ease!

StarStarStarStarStar Always the friendliest and well informed! I wou... —    (Patient since 2016)

Always the friendliest and well informed! I wouldycgo anywhere else!


Reply

Thank you for the review and kind words.

StarStarStarStarStar Fantastic service.  —    (Patient since 2018)

Fantastic service. Everyone is always very friendly and helpful.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar I was very pleased with help I received getting... —    (Patient since 2018)

I was very pleased with help I received getting my glasses


Reply

Thank you for the review. Glad you had a good visit.

StarStarStarStarStar Staff was very friendly, made my daughter feel... —    (Patient since 2018)

Staff was very friendly, made my daughter feel very comfortable and while waiting they have a nice little play area but didn't have to wait long at all!


Reply

Thank you for the review. Glad she was comfortable and enjoyed our new kids play area.

StarStarStarStarStar Reliable, Dependable, Efficient and Friendly —    (Patient since 2015)

First rate service (on short notice), the title says it all. Dr. Hertzog and his staff are always friendly and completely competent. They communicate well and the operation is seamless. Their growth and expansion are evidence they succeeding in serving this community (and, very soon, Jacksonville). Recommend them without reservation.


Reply

Thank you for the review. Thank yo for the kind words. Our growth is a credit to our patients. We have invested in the communities that we serve, and they have invested in us tenfold.

StarStarStarStarStar Been coming here for quite some time and always... —    (Patient since 2015)

Been coming here for quite some time and always enjoy it. Absolutely professional staff, and Mr. and Mrs. Hertzog are the best around. They have taken the best care of my eyes, and I couldn't be more appreciative.


Reply

Thank you for the review. Always a pleasure seeing you. Glad to have you as a patient!

StarStarStarStarStar I have received nothing less than fantastic ser... —    (Patient since 2016)

I have received nothing less than fantastic service and care at your office. I am so thankful for your expert guidance through my surgeries and recovery. Most of all, I grateful for the level of vision achieved.


Reply

Thank you for the review! We are happy to be a part of your successful surgery. Super pleased your post-op vision!!

StarStarStarStarStar  —    (Patient since 2015)

Friendly and prompt customer service as always!


Reply

Thank you for the review. That's what we pride ourselves on. Friendly, accurate, and efficient exams!

StarStarStarStarStar I was very impressed by staff & doctor, their k... —    (Patient since 2018)

I was very impressed by staff & doctor, their knowledge & friendlyness, l


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Great eye clinic.  —    (Patient since 2018)

Great eye clinic. Everyone was very kind and helpful. Dr. Hertzog did a great job at explaining each exam. I am very happy to have found this eye clinic.


Reply

Thank you for the review. We are glad you found us too!

StarStarStarStarStar Love this clinic! They are friendly, helpful, c... —    (Patient since 2016)

Love this clinic! They are friendly, helpful, caring people and we LOVE them!


Reply

Thank you for the review. We LOVE or patients too!

StarStarStarStarStar Awesome staf quick and Clean office —    (Patient since 2017)

Awesome staf quick and Clean office


Reply

Thanks for the review. Glad you had a great visit. Our staff is awesome!

StarStarStarStarStar Everyone at Hertzog Family Eye Care is so sweet... —    (Patient since 2018)

Everyone at Hertzog Family Eye Care is so sweet and helpful. They helped me choose which glasses best suited me, which meant a lot that I had other peoples opinions besides my own and my family's. It definitely was a confidence booster when they said a certain one looked good on me. Everyone is so genuine and they have truly amazing employees! It is a very welcoming place.


Reply

Thank you for the wonderful review. Glad you had a great visit! Our staff is awesome.

StarStarStarStarStar We love Dr. Hertzog and his staff!  —    (Patient since 2015)

We love Dr. Hertzog and his staff!


Reply

Thank you for the review. Glad you had a great visit. We love our staff too!

StarStarStarStarStar  —    (Patient since 2018)

Thank you to Dr. Harter and his staff. Although this was my first visit, you all are very professional and awesome. You all were very helpful and Dr. Harter actually took the time to explain everything so I could understand what was going on.


Reply

Thanks for the review. We are happy you had a great first visit, and we look forward to seeing you next time!

StarStarStarStarStar Excellent as always. Expanded store looks grea... —    (Patient since 2015)

Excellent as always. Expanded store looks great too.


Reply

Thanks for the review! We love the extra space.

StarStarStarStarStar Great visit, everyone is so helpful and pleasan... —    (Patient since 2015)

Great visit, everyone is so helpful and pleasant . Doc isn't too bad either ! HAHA


Reply

Thanks for the review. Doctors are great staff is better.

StarStarStarStarStar You guys rock. Thank you so much for taking suc... —    (Patient since 2019)

You guys rock. Thank you so much for taking such great care of my babies.


Reply

Thank you for the review. Thanks for the nice commments!

StarStarStarStarStar Very friendly and efficient as always —    (Patient since 2018)

Very friendly and efficient as always


Reply

Thank you for the review. Glad you had a great visit. You confirmed our goal: customer service and efficiency!

StarStarStarStarStar A++ service!! —    (Patient since 2018)

I don't know why I haven't been going to this Doctor for the last 5 years. A thousand times better than my last Doctor. Thank you guys so much!


Reply

Thank you for the review! Glad you found us.

StarStarStarStarStar  —    (Patient since 2015)

Very pleased with the pre-appointment care, appointment care and after appointment care. I could not be more pleased and the thoroughness is very reassuring. Thank you


Reply

Thank you for the review. Glad you had a great visit and were well taken care of.

StarStarStarStarStar  —    (Patient since 2016)

Very good service & informative. Thanks for your service.


Reply

Thank you for the review. Glad you had a good visit.

StarStarStarStarStar Got in quickly, girls were very professional, D... —    (Patient since 2015)

Got in quickly, girls were very professional, Dr. came in promptly, tested and was all done in about 35 munutes. Thanks !


Reply

Thanks for the review. We are glad you had a great and quick visit.

StarStarStarStarStar Highly recommend! —    (Patient since 2018)

Mrs. Charity Hertzog and associates were simply wonderful. My visit was very pleasant. The office is very welcoming and I really appreciate the advanced technology. There were issues with my insurance and the lovely ladies at the from desk did everything they could to get a solution.


Reply

Thank you for the review. Glad you had a great visit. We love technology. Glad they got your insurance figured out.

StarStarStarStarStar I had a wonderful experience and felt like my b... —    (Patient since 2016)

I had a wonderful experience and felt like my best interest is what was their first priority.


Reply

Thank you for the review. We love our patients, and they are always our priority. Customer service sets us apart!

StarStarStarStarStar I was treated with understanding and care. I ... —    (Patient since 2018)

I was treated with understanding and care. I was well informed and all staff members were very kind and helpful.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Professional and friendly associates, who provi... —    (Patient since 2018)

Professional and friendly associates, who provided great service.


Reply

Thank you for the review. Thanks for the kind words.

StarStarStarStarStar Best eye care center so far! —    (Patient since 2018)

Our visit here was excellent. The staff was extremely nice and helpful, the facility was clean, there was no wait time for us, and the location was easy to get in and out of.


Reply

Thank you for the review. Glad you had an excellent visit!

StarStarStarStarStar Highly recommend! —    (Patient since 2019)

Friendly staff & great doctor! We were seen before our appointment time! Huge plus!!


Reply

Thank you for the review. We like to try to stay on top of our schedule so we get to go to lunch on time, and we get to leave at the end of the day on time!!!!!!!!!!!!!!!

StarStarStarStarStar The staff is always friendly and professional. ... —    (Patient since 2015)

The staff is always friendly and professional. Everything is efficient but I never feel as though I’m being rushed through. Always a great experience.


Reply

Thank you for the review. We are glad you had a great experience!

StarStarStarStarStar Would recommend to anyone! My experience has be... —    (Patient since 2015)

Would recommend to anyone! My experience has been a great one in the 2 to 3 years I've been a patient!


Reply

Thank you for the review! Glad we have taken great care of you. Thank you for the kind words.

StarStarStarStarStar Everyone there is so friendly and Dr. Hertzog i... —    (Patient since 2016)

Everyone there is so friendly and Dr. Hertzog is always nice!


Reply

Thank you for the review. Always a pleasure seeing you and your wife!

StarStarStarStarStar Another Great Exam! Glad to have such a great ... —    (Patient since 2015)

Another Great Exam! Glad to have such a great eye clinic!


Reply

Thank you for the review. Thanks for the kind words. Glad you had a great visit.

StarStarStarStarStar  —    (Patient since 2015)

Great staff. Dr Charity is a true pro.


Reply

Thank you for the review. Dr. Charity is awesome! Thanks for the kind words.

StarStarStarStarStar Love! —    (Patient since 2016)

Love this practice and everyone involved with It! I have been going to Dr. James Hertzog for approximately 8 years. He is very thorough and knowledgeable


Reply

Thank you for the review and thank you for continuing to use us for your eyecare. We love our patients!

StarStarStarStarStar  —    (Patient since 2017)

Ms. Charity is really nice and explains to me what goes on during the entire exam. I don’t feel like it’s weird. She keeps it easy going they have a great selection of glasses.


Reply

Thank you for the review. Dr. Charity Hertzog is awesome!

StarStarStarStarStar Very nice service and very awesome doctor —    (Patient since 2018)

Very nice service and very awesome doctor


Reply

Thank you for the review. Thanks for th kind words.

StarStarStarStarStar I really love this office. The doctors and staf... —    (Patient since 2015)

I really love this office. The doctors and staff are friendly and professional!


Reply

Thank you for the review. Thank you for the kind words!

StarStarStarStarStar  —    (Patient since 2016)

The Dr and staff were very friendly and caring.


Reply

Thank you for the review! We love our patients.

StarStarStarStarStar I love the staff at Hertzog Family. They are ve... —    (Patient since 2015)

I love the staff at Hertzog Family. They are very friendly and make each of my visits enjoyable.


Reply

Thank you for the review. Our staff is AWESOME!

StarStarStarStarStar Everyone was very nice and helpful. I really ap... —    (Patient since 2018)

Everyone was very nice and helpful. I really appreciated all the help I received! They went out of their way to make sure I received sample for my eye drops and even called me back to clarify information on my prescription.


Reply

Thank you for the review. Glad we were able to take care of you!

StarStarStarStarStar Completely enjoyed my visit to Hertzog Family E... —    (Patient since 2018)

Completely enjoyed my visit to Hertzog Family Eye Care. I had never been here before but I had an eye emergency. Over the phone the friendly staff took my information and had everything ready when I arrived. I was seen within 15 minutes of my arrival. The clinic was extremely clean and orderly. The entire staff was awesome. I will be scheduling my whole family here for routine eye care visits.


Reply

Thank you for the review. We are so happy that you had a great experience at our clinic! We can't wait to see the whole family for their eye care.

StarStarStarStarStar Hertzog Family Eye Care has always taken great ... —    (Patient since 2017)

Hertzog Family Eye Care has always taken great care of me and the staff of ladies is exceptional. With my unfortunate bad eyes, they always make sure to provide me with all the options for optimal vision and care .


Reply

Thank you for the review. Glad you are well taken care of!

StarStarStarStarStar Friendly, welcoming, knowledgeable  —    (Patient since 2018)

They have a very welcoming environment. The staff is very friendly and they genuinely care. I had to have some glasses ordered for me and the woman who helped me was very knowledgeable and funny. She helped me look through some options and ordered some frames that I liked that weren't in stock at the time. Dr. James Hertzog took good care of me and explained everything well.


Reply

Thank you for the review. Thank you for the kind words. Glad they were able to take great care of you.

StarStarStarStarStar The staff is already very friendly and know the... —    (Patient since 2015)

The staff is already very friendly and know their stuff!!


Reply

Thank you for the review. Our staff is great. Thanks for the kind words.

StarStarStarStarStar The online reminders are great . —    (Patient since 2015)

The online reminders are great .


Reply

Thank you for the review. Text and email reminders are great. Hopefully you are not getting to many reminders from us, but if you are like me, I need all the help I can get!

StarStarStarStarStar Superior Care —    (Patient since 2015)

I've run out of superlatives to describe Hertzog Family Eye Care. Dr. Hertzog and his staff are first rate in every respect. Punctual, polite and professional, I recommend their care without reservation. A pleasure to see their hard work and patient care rewarded.


Reply

Thank you for the review. Thank you for the continual kind words and reviews. It is always a pleasure seeing you.

StarStarStarStarStar This was my first time here and I felt very wel... —    (Patient since 2018)

This was my first time here and I felt very welcomed from the moment that I walked in the door.


Reply

Thank you for the kind words. And thank you for telling me about the wonderful help you had from one of our opticians!

StarStarStarStarStar Very professional and Friendly! —    (Patient since 2015)

Very professional and Friendly!


Reply

Thank you for the review. Thanks for the nice words.

StarStarStarStarStar Your on line services are great. I like being r... —    (Patient since 2018)

Your on line services are great. I like being reminded of my appointment time. I think it shows how important you think your clients are.


Reply

Thank you for the review. We love our online email and texting reminders.

StarStarStarStarStar Excited to Return to the Hertzog Family after a... —    (Patient since 2015)

Excited to Return to the Hertzog Family after an insurance change. After seeing Dr. Hertzog for many years, I had to see a different provider in 2017 due to an insurance change and I did not get the great treatment there as I receive at the Hertzog Family Eye Care. He knew my history and was able to give me top notch service with new equipment that is less evasive during the eye exam. With a large choice of inventory, I found a great new pair of glasses!


Reply

Thank you for the review. Glad we accept your insurance. Thanks for the kind words.

StarStarStarStarStar Wonderful experience friendly staff state of th... —    (Patient since 2018)

Wonderful experience friendly staff state of the art equipment recommending my daughter and son-in law!


Reply

Thanks you for the review. Thanks for the referrals too!

StarStarStarStarStar All staff are friendly and I really like being ... —    (Patient since 2016)

All staff are friendly and I really like being there.


Reply

Thank you for the review. Thanks for the kind words!

StarStarStarStarStar We have experienced wonderful care from all of ... —    (Patient since 2015)

We have experienced wonderful care from all of the staff each and every time we visit (which is unfortunately frequent).


Reply

Thank you for the review. Glad you have been well taken care of each visit. Hopefully, they do become less frequent.

StarStarStarStarStar Friendly, knowledgeable staff. Great experienc... —    (Patient since 2018)

Friendly, knowledgeable staff. Great experience!


Reply

Thank you for the review. Glad you had a wonderful visit.

StarStarStarStarStar My favorite —    (Patient since 2015)

Dr. Hertzog and staff are always very friendly. They were able to work me in without much notice, and I really appreciate it!


Reply

Thank you for the review. Thanks for the kind words. Glad we were able to fit you in!

StarStarStarStarStar As always you guys are the best. Everyone is so... —    (Patient since 2016)

As always you guys are the best. Everyone is so friendly and helpful.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar Excellence...as always! —    (Patient since 2015)

We always appreciate Dr. J. Hertzog's thorough care of our Memi. She is 90 and requires some additional assistance. He and his staff ALWAYS go above and beyond with respect to her care. This time, she had some very unexpected complications. He referred her to a specialist, who contacted us the NEXT DAY with an appointment. It is never fun to receive bad news, and WAITING for days on end to see what will happen next makes bad news even worse. We sincerely appreciated the prompt response and his immediate, efficient reaction to her serious issue. Gradually, we are moving ALL of our family members to this clinic. The care we receive is A++!!!


Reply

Thank you for the review. We love your Memi!

StarStarStarStarStar Awesome first time experience. Very friendly an... —    (Patient since 2018)

Awesome first time experience. Very friendly and efficient!


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Best professional eye care in the city of Cabot... —    (Patient since 2016)

Best professional eye care in the city of Cabot! Hands down


Reply

Thanks for the reply. We would like to think Jacksonville too!!

StarStarStarStarStar Definately 5 star service.  —    (Patient since 2018)

Definately 5 star service.


Reply

Thank you for the review. We pride ourselves in service.

StarStarStarStarStar All of the staff & Dr. Hertzog are absolutely w... —    (Patient since 2015)

All of the staff & Dr. Hertzog are absolutely wonderful!


Reply

Thank you for the review. Thanks for the kind words.

StarStarStarStarStar They are always very professional, caring & hel... —    (Patient since 2016)

They are always very professional, caring & helpful!! Wouldn’t go any other place for my eye care


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Friendly staff —    (Patient since 2015)

Very professional,friendly staff. State of the art equipment. Dr James Hertzog will always recommend what you need and what is best for your eyes. He helps find a solution to that goal if there is an issue. In this case, the eye drops that he prescribed was not covered under either my vision or health insurance. He obtained cards from the drug rep to cover most of the cost of the medication. It was much appreciated.


Reply

Thank you for the review. You hit the nail on the head! Our goal is superior customer service and state of the art comprehensive exams. Glad you were able to get the drops you needed.

StarStarStarStarStar Very friendly and professional staff —    (Patient since 2019)

Very friendly and professional staff


Reply

Thank you for the review. We have a great staff!

StarStarStarStarStar Great staff, everyone is helpful and knowledgea... —    (Patient since 2016)

Great staff, everyone is helpful and knowledgeable.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Great and friendly staff.  —    (Patient since 2015)

Great and friendly staff.


Reply

Thank you for the review! We love our staff!

StarStarStarStarStar Great Experience, friendly staff. They were eve... —    (Patient since 2018)

Great Experience, friendly staff. They were even great with my 2 year old.


Reply

Thank you for the review. Glad you had a great visit!

StarStarStarStarStar Wonderful group  —    (Patient since 2018)

This was my child’s first eye exam. Thank you for all your patience and time you took with him. He is SO excited about getting glasses soon!


Reply

Thank you for the review. Glad they had a great first exam!

StarStarStarStarNo Star Exam was pleasant. They have some newer technol... —    (Patient since 2017)

Exam was pleasant. They have some newer technology that really helps make the whole process go smooth and is more detailed without being so invasive. Seems like it is taking some time for glasses to come in after being ordered (slower than other places I have used), but knowing that going in wouldn't have been such an issue.


Reply

Thank you for the review. Sorry it is taking longer than usual for your glasses to come in. Usually, it takes between 5-10 business days depending on the lenses ordered. We use top of the line materials which sometimes take longer to generate. Thank you again for the comments.

StarStarStarStarStar Best Optometrists in Central Arkansas! —    (Patient since 2015)

My daughter and I recently went to Dr. Charity for our vision exams. This was my teenage daughter’s first eye exam. Dr. Charity made her feel very comfortable and explained every detail of the vision screening. The ladies in the optical center helped us find the perfect frames and didn’t seem to mind that we took a long time to make our decision! Couldn’t be happier with our visit to Hertzog Family Eye Care.


Reply

Thank you for the review. We are happy you had a great visit, and her first exam went well.

StarStarStarStarStar Great care. —    (Patient since 2015)

Great care. Professional and caring.


Reply

Thanks you for the review. Glad you had a great visit.

StarStarStarStarStar  —    (Patient since 2015)

Everyone was very professional but also friendly and helpful.


Reply

Thank you for the review! It's always a pleasure seeing you.

StarStarStarStarStar Such an easy appointment. They take care of yo... —    (Patient since 2015)

Such an easy appointment. They take care of you. Even if you only need an eye exam. When we did buy glasses the service was so friendly. There was no question who we were calling for replacements.


Reply

Thanks you for the review. Glad you had a great visit. We are here to serve you when you update your glasses!

StarStarStarStarStar Everyone was so helpful and nice! Definitely wi... —    (Patient since 2017)

Everyone was so helpful and nice! Definitely will recommend to friends and family!


Reply

Thank you for the review. Glad you had a great visit. Thanks for the recommendations.

StarStarStarStarStar ❤❤❤ —    (Patient since 2015)

Staff is very friendly. I was greeted very promptly upon arrival. Highly recommend them.


Reply

Thank you for the review. We always enjoy seeing you.

StarStarStarStarStar Excellent staff and Service! —    (Patient since 2017)

I was impressed by everyone's friendly attitude. All of the Doctors and staff are friendly, prompt and they listened to my questions and gave me answers I understood.


Reply

Thank you for the review. Glad you had a great good and our staff took great care if you.

StarStarStarStarStar Rays of sunshine! —    (Patient since 2018)

This is the best place ever. Everyone is super nice. They make you feel at home.


Reply

Thank you for the review. Glad you had a great visit. Never been called rays of sunshine before!!!

StarStarStarStarStar You did amazing work with Dareon. He was reall... —    (Patient since 2017)

You did amazing work with Dareon. He was really nervous. You made him feel at ease. And was so patient when he had to try on every pair of glasses before he decided.


Reply

Thank you for the review. We are glad he had a great visit.

StarStarStarStarStar Employees were friendly, professional, efficien... —    (Patient since 2015)

Employees were friendly, professional, efficient and courteous.


Reply

Thank you for the review. Glad you had a great visit.

StarStarStarStarStar This was my daughter's first eye exam.The staff... —    (Patient since 2019)

This was my daughter's first eye exam.The staff was great. Also, the young lady that helped her pick out frames was super sweet and never got impatient with my 7 year old. Thank you all!


Reply

Thank you for the review. Glad she had a great first eye exam.

StarStarStarStarStar Professional, Efficient and Caring —    (Patient since 2016)

The Hertzog Family Eye Care staff is very professional, efficient and friendly. The take care of all your vision needs. I would highly recommend them to all of my friends.


Reply

Thank you for the review. Thank you for the kind words. We are happy you had a great visit.

StarStarStarStarStar Very friendly and professional —    (Patient since 2017)

Very friendly and professional. Extremely knowledgeable and great selection of frames. I will recommend Hertzog Family Eye Care to everyone.. Thank You Dr. Hertzog.


Reply

Thank you for the review, and thank you for the wonderful words!

StarStarStarStarStar Everyone was helpful and friendly!  —    (Patient since 2015)

Everyone was helpful and friendly!


Reply

Thank you for the review! Glad you had a great visit. We always enjoy seeing you.

StarStarStarStarStar Awesome service! Would recommend Hertzog —    (Patient since 2017)

Awesome service! Would recommend Hertzog’s


Reply

Thank you for the review! Our goal is excellent customer service. Glad you had a great visit.