Family Vision Center - Hobbs
Drs. Clay and David Reber
553
Reviews
Excellent service and very clean office.
Dec 3, 2023
Always on time .. friendly.. very thorough exams
Nov 1, 2023
We truly appreciate all of you. You are all always so kind and welcoming to both of us but this visit you all took the time out of your day to sing Happy Birthday to my girl and made her feel extra special ❤️
Oct 29, 2023
Five year client—many reasons. My first visit to Family Vision Center (FVC) was in 2018. FVC came highly recommended. During my five years with FVC has gone above and beyond to take care of my vision needs. Some highlights: ▪️Dog ate my glasses 🥴 Family vision saved the day with replacements (little to no cost). ▪️Frame’s broke. Family Vision was able to repair. ▪️Doctor always takes time to explore my vision needs and explain/explore new options. ▪️Favorite highlight. Recently, I visited FVC for a new prescription. With costs of pretty-much-everything on the rise, I was unsure whether I would purchase a set of lenses and frames during my visit. This fact did not stop the optometric technician from taking her time with me, to personalize my visit, as I tried on frame after frame. BUT WAIT, it gets better! The technician then got on her laptop and performed magic ya’ll. I was able to get two sets of lenses and glasses I absolutely adore. Deal of the day!
Oct 6, 2023
The best staff and Optometrist. Everyone is so friendly and make you feel so welcome. Dr Reber is so informative and patient.
Oct 4, 2023
He is a very good doctor . staff is amazing this has been one of the best eye doctors office that I have been to. They do an amazing job on taking care of there patient.
Oct 2, 2023
Staff and Dr. We’re very helpful and friendly.
Sep 28, 2023
Staff was friendly, fast and very professional
Sep 17, 2023
We have seen both eye doctors at Family Vision Center and they are both great! Very friendly and professional. They are very reasonably priced as well, which is great when you have a large family. We will continue to see the Rebers as our eye doctors, and would highly recommend them!
Sep 14, 2023
De. Clay is very thorough with his exam and listens and explains in detail so u understand. Very caring! Happy even if I did wait a while. Worth it!
Sep 10, 2023
Very quick and professional. A pleasant experience.
Sep 7, 2023
Excellent testing, great explanation by Dr. of issues with eyes and reason for my concerns. Truthful, honest and to the point.
Aug 27, 2023
Everyone should use this optometrist.
Aug 27, 2023
Prompt, very courteous, Great Job!
Aug 23, 2023
Excellent service would highly recommend,
Aug 21, 2023
Great thorough check up . Mr Rebertook the time to make conversation and explain everything in detail .
Aug 18, 2023
This rating is for Dr Reber...
Jul 23, 2023
I was very happy and satisfied with the service we received at my daughters appointment. I do have a question! Is this office related to Vision Center office in Lovington?
Jul 17, 2023
I like my glasses and I can see well.
Jul 17, 2023
Dr. David Reber was very kind, courteous, knowledgeable, and patient. The office staff went above and beyond expectations to make sure my visit was pleasant. I feel fortunate to have such a great facility in Hobbs, NM. Lonna Griffin
Jun 26, 2023
Dr. Reber and his staff are fantastic, friendly and professional…I highly recommend them!!!!!
Jun 25, 2023
Dr. Renee was very patient with my son and took his time. We enjoyed the staff, everyone was very friendly.
Jun 2, 2023
We've been going to Family Vision Center for about 8 years now. My husband, young kids, and I have visited for annual checkups, glasses, contacts, and eye infections.We're always happy with our visit. All the staff are helpful and often go out of their way to make sure we're taken care of.
Apr 29, 2023
Had a great experience at Family Vision. The staff make you feel right at home and very helpful. The Dr. did a great job helping me with my vision problems.
Mar 14, 2023
Excellent staff! Very professional. Dr. Reber was patient with me during the exam.
Mar 13, 2023
Always friendly and professional!
Mar 8, 2023
Very happy with the service and staff they were very nice and friendly also helpful will be returning for my next trip.
Mar 4, 2023
I needed new glasses and I received the most thorough examination on my eyes ever with the latest technology! They also have a very extensive selection of frames and sunglasses in the latest styles.
Mar 2, 2023
Appreciate the quick service you provide, D Reber is very personable and took the time to explain any questions I had . Thanks
Feb 19, 2023
Always great service. I know my vision is a priority and appreciate the knowledge and understanding of my vision health. Thank you Dr. Refer and staff!
Feb 12, 2023
Ourstanding service. Very kind and caring by all employees. Dr David Reber was our Doctor. Very compassionate, very complete in his examination, and communicated extremely well the results. I think their prices were very reasonable. Great overall experience.
Jan 22, 2023
Staff is always friendly and helpful. Love the eyewear selections provided
Jan 21, 2023
I was please with the service, however a little long as it took 2 hours but that is the norm I guess in Hobbs. Dr Reber was great and the young lady at the frames counter was great.
Jan 11, 2023
I feel like they have the most excellent customer service. The wait is never very long. The doctors are always super friendly. They are always able to tell you what your insurance will cover. I don't go anywhere else for eye care.
Jan 11, 2023
Excellent service, you really take care of your patients.
Nov 14, 2022
Dr. Reber is so kind. He takes his time to talk to his patients. In fact I look forwad to going to see him. Thank you Dr. Reber
Nov 7, 2022
I love this place!!! Everyone is so nice and friendly. Everyone talks to you on a friendly and professional. The eye doctor explained everything to me. This place is great!!!
Oct 26, 2022
Great customer service. Everyone was extremely friendly and made my experience amazing. The girl who helped me choose my glasses was so patient with me, she was also very nice. Thank you to the doctor also, It was an overall great experience.
Sep 19, 2022
My family and I have used Family Vision Center for Almaty 10 years now, and have been pleased each time we go. Whether a routine check up to a scratched cornea, Dr. Reber and his staff (especially Rebecca) are courteous and professional. We highly recommend FVC to anyone.
Sep 7, 2022
Just love going in ..always clean, prompt, helpful and friendly
Aug 24, 2022
Appointment went well. Did have to wait a little bit to see Dr. I guess due to the fact there was a walk in for something. But other than that, no complaints. Don't remember the lady's name, but she took care of me when I was choosing my glasses and the whole buying process.
Aug 21, 2022
Great service and professional personnel
Aug 18, 2022
went very well, Dr. Reber was able to prescibe Vuity for me to try, and I was in and out very fast Thank you
Aug 15, 2022
Dr very polite and well to explain in Spanish exam being done, secretary and nurses very polite
Jul 24, 2022
I was impressed w ur greeting at ur front desk N I was more relaxed n reading tor the eye examination ! Thanks for the conference
Jul 16, 2022
Very pleased with the results of my new prescription for my contacts & Dr David’s diligence in getting it right
Jun 22, 2022
The Family Vision Center has taken care of my eyes since I was a child, and now they are taking care of my child’s eyes. I love the Reber doctors and everyone from their office!
Jun 21, 2022
My experience was excellent!! I have no complaints!! Thanks everyone for the exceptional service/help!!
May 29, 2022
Dr. Clay Reber is awesome!! Made an appointment for my daughter and myself. Showed up 15 minutes before my appointment and was called back a little after my appointment time. The ladies behind the counter at reception were warm and pleasant and made us feel welcome. The Dr and his assistants who did the pre echo screening was amazing specially with my 9 year old girl who is very nervous at these appointments. She breezed right through her appointment and we both purchased frames and lenses which were very reasonable prices. All and all this is a great place for me and my family to take care of our eyes!! Would highly recommend Dr. Clay and his staff to everyone I know.
Mar 20, 2022
I was very well pleased with the care i received at the Family Vision Center. From the receptionists to Dr. David Reber himself. The wait was a little to long but the doctor was nice and very supportive.
Mar 9, 2022
Excellent experience every time!
Mar 7, 2022
I have gone to Family Vision for decades, and still find the Doctors and staff to be exceptional!!
Feb 24, 2022
This was my first appointment at Family Vision Center . The facility is very nice and modern. The staff very helpful and courteous. Dr. Reber Was very professional, thorough and pleasant to deal with. I really liked all of the professional staff. And I am very positive and I will return anytime I need Family Vision’s service.
Dec 19, 2021
If you want professional, honest and friendly service, this is the best place I have ever been.
Dec 19, 2021
I’ve trusted the Rebers with my eyes since I was a kid. I feel welcomed every time I visit them. I trust no one else with my eye care but them.
Dec 15, 2021
The dr’s and staff were super friendly and helpful. Would highly recommend them if you need any eye exam, glasses, or contacts.
Dec 13, 2021
Dr Reber and his staff are great!
Dec 9, 2021
Best eye care and great people! If you are looking for great eye care , visit Family Vision Center.
Dec 7, 2021
Thank you Dr. David & staff! On the day I visited your office I was struggling with a high pain day! Your staff was very sweet & helpful! One of your assistants helped carry my purse & drink, helped pick out several frames & brought them for me to try on! Then she helped me out to my car! Your staff is always Amazing, Professional & Polite! Thank you for helping to make a rough day into an easier time! God Bless each of you!
Nov 17, 2021
David, yuo are not only a great doctor but a great friend. You had an office full of people and yet you took the time to talk to me. IRENE SALGADO
Nov 14, 2021
Super friendly and very helpful
Oct 28, 2021
Very friendly and knowledgeable staff. I highly recommend Family Vision.
Sep 27, 2021
Very nice people. Dr was excellent.
Sep 21, 2021
Oh heck you are always fantastic. I was goofy as could be and I bet David thought I was nuts. I kept calling him Clay. I couldn't help myself for some reason, I was all messed up and dizzy in my head; It must have a reaction to a sleeping med I tried the night before or something. Hey I am trying to proof read this and I just can hardly see anything. It is all blurred. I am really worried about this, as I can hardly see any more. David said I could just add a vision appointment to my next pressure exam in December. I guess that means I get to not see for the rest of the semester. How is that for a review. The reason I was having trouble was me, like I really didn't understand everything. (So I check not really for it.
Sep 12, 2021
Pleasant assistants professional dr
Aug 18, 2021
Fabulous as always!! Very professional.
Aug 18, 2021
The staff and optometrist have always
Aug 4, 2021
Great customer service, from the Doctor to the associates working in the front desk, and fitting the glasses. Recommend you for your all your eye needs.
Jul 28, 2021
Absolutely love Family Vision Center!!! Everyone there is always so nice and knowledgeable.
Jul 27, 2021
Eye exam excellent. Thorough. Challenge in finding glasses. Told to check out the back wall. Wasn’t sure exactly which panels that were pertinent. Labeling would have helped. Rebecca was great. She was helping someone else and noticed I wasn’t sure what to do and she told me to start trying on different frames. I didn’t see frames that had magnetic sunglasses. Was told they come in from time to time but go out fast. Was finally helped to pick out frames but all were large. Asked if it were possible to order and was told I would get a call next week from Kat, when she gets back to work. By myself picked out the smallest frame I could find and requested to order glasses for that frame if not possible to order what I really wanted. Jury still out on resolving getting my glasses ordered. Seems to me if magnetic sunglasses for glasses are that popular that you would have more available selection. Also lack of smaller frames means that you only offer minimal choices. Customers?
Jul 25, 2021
I had what could have been an emergency. They were able to work me in during an already busy day for them. Staff was kind and professional.
Jul 21, 2021
Pleasant, friendly, helpful staff from person at reception desk, to Dr. David R., to the extremely helpful and patient woman who assisted me on choosing frames.
Jul 17, 2021
I always love coming here to the Family vision, they are so nice here, and Dr. Clay Reber is very interactive with letting me know what’s going on, and let’s us know what is needed for us, really appreciate this place!
Jul 1, 2021
the place, the service, and the people were all superb..
Jun 23, 2021
I have always been 100% satisfied with Family Vision service for myself and my family since the 1980’s. As far as I know, my,now, adult kids and their families are also.
Jun 6, 2021
I’ve been going to Family Vision for more than 30 years and I have always had a great visit. Everyone is courteous and friendly.
May 13, 2021
Friendly staff and very nice doctor. I’ve never had a bad experience here. Staff is extremely helpful and informative with any questions.
May 7, 2021
Service is slow the only part I liked was at the beginning of my exam the young lady was very efficient and new her stuff.
May 5, 2021
When I arrived the Family Vision was very busy with just only one doctor(Dr. David Reber) that day. I was greeted by Rebecca and another staff member very graciously and professionally. Rebecca took me back to do some pretesting within a few minutes and then I was direct to a sitting area to wait for Dr. David Reber to do my eye exam. He came out after a little bit and greeted me very pleasantly and took me in his office to do my eye exam. Afterwards he explained everything to me very caringly and professional about my eyes. Then I was taken by another staff member to choose new frames who was very friendly and assisted me in picking my frames out. They have a fantastic selection of women frames to choose from. When I went back to pick up my frames she assisted me with them to make them fit snug and comfortable. The Family Vision staff are very friendly and do their jobs exceptional well.
Apr 16, 2021
My favorite eye doctor. Just long wait times
Apr 1, 2021
I like that I get reminder in text.
Apr 1, 2021
Very peaceful atmosphere and the staff is always friendly.
Feb 14, 2021
Five Stars!! Very pleasant experience, Everyone was so friendly & helpful!!
Feb 7, 2021
Staff is always friendly and helpful.
Feb 4, 2021
Great first experience- very professional and helpful.
Jan 24, 2021
The service I receive when I go there is ALWAYS excellent and I will recommend this business to EVERYONE needing an eye exam or glasses. Dr is great and so is office staff
Jan 11, 2021
LEAVE ME ALONE!!! You have the wrong email address for
Jan 10, 2021
The staff is very friendly and helpful. Doctor was great. Answered all my questions and made sure I understood everything. We will continue using this Doctor and facility. Thank you Family Vision for being great with customers.
Jan 2, 2021
Wonderful experience! Entire staff is friendly, knowledgeable and eager to help. Dr. David Reber provided a thorough examination and took time to explain everything in detail in easy to understand terms.
Nov 23, 2020
Ten stars. Great personnel and facility!
Nov 9, 2020
Would not think of seeing any other doctors after 40 years
Nov 2, 2020
Always love coming here! I feel well taken care of!
Oct 30, 2020
First rate Dr, service & employees!!!!
Oct 16, 2020
This was by far the BEST SERVICE, STAFF, AND DR I’ve ever had!
Oct 16, 2020
Great place, very friendly staff and doctor will be going back
Oct 14, 2020
I would highly recommend Family Vision Center. The staff and Doctors are very knowledgeable, caring,and concerned about their patients. The office is well maintained and the staff was very friendly and took excellent care of my needs.
Oct 10, 2020
Great service and friendly staff
Sep 20, 2020
I love this office. They always take good care of my family. We drive from Carlsbad to come to this office.
Sep 14, 2020
They have always done us great. They are great dr's
Aug 27, 2020
Everything was good except for taking someone that came in after I was had been waiting for almost an hour.
Aug 13, 2020
This office is so professional and friendly. The staff was so helpful. David did a great job at explaining everything to me. Picking out my glasses went so well. She was so helpful in finding frames that fit what I was wanting.
Aug 2, 2020
Had a good experience, just the wait for the glasses to be delivered to your store is the only downside. I guess you can't have a lab and everything in every store.
Jul 17, 2020
Absolutely an awesome experience. Would highly recommend to anyone needing an eye exam
May 25, 2020
EXCELLENT PLACE! I TRULY ENJOY EACH AND EVERY VISIT!
May 15, 2020
Excellent staff, excellent visit, excellent doctor!
May 15, 2020
Excellent service, fast checkup.
May 8, 2020
I had a very pleasant experience for being my first time to an optometrist.
May 4, 2020
I had a great experience at Family Vision. I received excellent care as well.
Apr 29, 2020
Very friendly staff. Helpful in picking out frames.
Apr 26, 2020
Great environment, great service.
Apr 23, 2020
Extremely friendly and great care. Dr. Clay took time to answer questions thoroughly. Clean comfortable exam room and waiting areas.
Apr 18, 2020
I loved my visit at Dr Reber’s office.. Everyone there was very friendly and attended to my needs
Apr 10, 2020
Great friendly people!! Always make you feel welcome!
Apr 3, 2020
Service was great! Everyone is so friendly and helpful!
Mar 22, 2020
Dr.!Clay Reber is the best. He made me feel comfortable during my eye exam and explained everything to me. He is very thorough.
Mar 18, 2020
blessed experience! Everyone was kind, caring, competent, explained procedures and purpose of procedures well.
Mar 13, 2020
The doctor and staff were really sweet and professional. They are the reason I keep using them.
Mar 8, 2020
The Rebers have always been very professional and caring. A great group to be associated with. Thanks ya'll. Randy Cook
Mar 1, 2020
I have been traveling from Carlsbad to use the Reber's as my eye doctor's for years! The staff is always friendly and the service is excellent!
Feb 20, 2020
Eye examine went great, fast and courteous. only issue, is with pricing, eye wear, seems to be so much higher here than other places. Hate to say it, but I may be shopping other places for eye wear
Feb 20, 2020
We feel like we get the best possible care with your agency. Everyone is so nice and professional. Cannot say enough.
Feb 9, 2020
Been a very long time since I’ve been to the eye doctor. Was a great experience
Feb 9, 2020
Staff was great................
Feb 9, 2020
This place is awesome. Great customer service from everyone in there office. And, this includes the Lovington office. I will not go anywhere else. Thank y'all so much for all that you do.
Jan 31, 2020
Very good service. 5 star all the way
Jan 31, 2020
I love how attentive y’all are with my daughter!!!
Jan 26, 2020
Dr. David Reber was extremely knowledgeable, friendly, and helpful. The staff is fantastic!
Jan 15, 2020
Very professional and thorough. Definitely would go back.
Jan 9, 2020
I was able to get a same day appointment for a possible eye infection even though it was a holiday week. The staff and doctor were all friendly. Would highly recommend their practice.
Jan 1, 2020
Came in just for a visual acuity exam for work and got a more comprehensive exam. I didn’t mind it but took a lot longer and cost more. People were nice all the way through.
Dec 19, 2019
Loved the atmosphere everyone way very polite and friendly.
Dec 19, 2019
staff is always nice helpfully .The Dr is good and through and we'll answer any questions one may have about there eyes or prescription .Good people
Nov 23, 2019
These guys were awesome. Everyone was polite, professional, and engaging. Dr Reber was patient and did a great job explaining my eye health and the disease process effecting my eyes. There are many great choices of frames and lenses in all price ranges. I left with a better understanding and two great pairs of glasses. Thank you Dr Reber and the ladies at Family Vision Center.
Nov 22, 2019
From the time I arrived, the staff was friendly and professional. We were treated very well and Dr. Reber was very professional. He took the time to answer our questions and any concerns we had. I would reccomend Family Vision Center to any one who asked.
Nov 21, 2019
Very supportive and knowledgeable in all aspects.
Nov 18, 2019
Very friendly staff. I had an appointment and was in and out in no time. The doctor took the time to explain the results of my eye exam to me. I would highly recommend Family Vision.
Nov 15, 2019
Staff was courteous and patient. Very little waiting.
Nov 7, 2019
Great service. Would definitely recommend.
Nov 3, 2019
They care tremendously about the whole process. They make what could be very uncomfortable very nice.
Oct 26, 2019
As usual it was excellent professional service . I highly recommend Family to my friends and public !
Oct 20, 2019
Very thorough eye exam by friendly and professional staff! The whole experience, from the initial phone call through picking out glasses was extremely comfortable. I’d definitely recommend this office to everyone!
Oct 19, 2019
Dr. Clay is the most professional dr. I've had for my eye care. Thanks Dr. Clay.
Oct 18, 2019
I always love coming to the eye Drs office. Very pleasant atmosphere so kind and helpful!
Oct 17, 2019
Staff is Excellent, Always Smile
Oct 10, 2019
Love this eye dr. Always so Great with me. Appt times are easy to get in.
Oct 6, 2019
Lifesavers! They fixed my problem with an existing contact lens and set me up with new ones!
Sep 22, 2019
Very welcoming and patient. They are out in stressful situations and still are able to manage customer simultaneously. I love coming here!
Sep 18, 2019
Very professional and friendly
Sep 9, 2019
No wait. Very professional and thoughtful.
Sep 1, 2019
Having been a client for many years, I would recommend you Rebels to anyone.I
Sep 1, 2019
They are quick and did a great job. All of the staff are amazing!
Aug 26, 2019
Always treated with compassion
Aug 22, 2019
No I am not happy with my glasses,I have been back to change something 4 times and still not working for me the service it self is wonderful.Dr Clay is super nice but for some reason cant seem to get my glasses to work for me
Aug 18, 2019
A place you feel needed and appreciated , service beyond expectation.
Aug 15, 2019
Dr. Clay did an excellent job and time spent to help with my vision.
Aug 15, 2019
I was nervous going in, but the staff made me feel comfortable without knowing my background, and Dr. Reber was patient and helped me feel comfortable!
Aug 13, 2019
Wonderful experience, really felt like the whole office was there to help. Dr Reber has a very calming tone that puts you at ease. He explains things in a way that help you understand how your visual health is progressing. Have recommended this practice in the past and will continue to do so. Our family has 3 generations that use family vision center.
Jul 29, 2019
Everyone in the office was so nice and professional. Great experience!
Jul 19, 2019
Everyone in the office is genuinely friendly, helpful and professional. Dr. Reber made the exam extremely comfortable. Even though they didn't accept my vision insurance, they gave the the claim forms and necessary information in order for me to file. So courteous and helpful.
Jul 7, 2019
I heard Family Vision was a good place to go, so I thought i would give them a try. I am glad I did. I was very impressed with everyone there and the care they gave. The doctor explained to me about what he found with my eye exam and gave me advice on a good lens to use. Gave me papers on my exam to take with me. I will be using them from now on.
Jul 1, 2019
Very professional and friendly service.
Jun 27, 2019
Staff and service were great. However, selection of frames and price was not the best. After spending $1000 on a pair of glass that I am bot 100% satisfied with, I will not be returning for my glasses. My transition lenses are not to the quality I expected and was never asked how dark I wanted them. Frame prices are outrages and the selection choices are limited.
Jun 22, 2019
What can I say? Its the best doctor and the Girls are very helpful and friendly. Would not go anywhere else but to Dr. Clay Reber
Jun 12, 2019
Dr. Reber is very informative and willing to discuss your medical needs with you. He cares about you as a patient and doesn't rush through your appointment. Would recommend this practice to anyone in need of eye care, not just glasses.
Jun 8, 2019
I love the atmosphere there. The team does such a good job, and very knowledgeable about services and patient's insurance. I like that.
Jun 3, 2019
Excellent Service. Very Professional.
May 24, 2019
Front staff not friendly. Dr.Reber personable and thorough.
May 3, 2019
I love this place. The staff is very friendly and helpful.
Apr 20, 2019
It is always a pleasure to have my eyes checked by Dr. Reber. He is very professional and an excellent communicator.
Apr 14, 2019
Dr. Clay Reber, is an awesome. Helpful, professional Doctor
Apr 11, 2019
Awesome experience ! Very thorough and great customer service
Apr 10, 2019
I always enjoy my appointment. Everyone is always friendly and responsive to your needs. Very professional.
Mar 15, 2019
I found everyone very helpful and knowleadgable. Also very courteous and aware of my time.
Mar 13, 2019
The Dr always explains in detail so you know what your up against. Very friendly and polite staff.
Mar 6, 2019
We drove from Midland because very little people take our insurance. The girls were extremely helpful and professional. My daughter was extremely nervous about having to wear glasses and they put her at ease with picking out the perfect ones! Dr. Clay and Dr. Reber were amazing! We will definitely be going back!
Feb 20, 2019
I like that I receive reminders on email and I can confirm my appointments within the reminder. This way I have better control of my schedules.
Feb 7, 2019
I'm not sure what kind of review I'm supposed to leave besides preferably going to this optical business as oppose to others in town.
Feb 7, 2019
My First Time Here, And The Staff Were Friendly, Made You Feel Welcome, And The Dr.Clay Reber was Great, He took Care Of My Daughter Very Well!!
Feb 1, 2019
Clay and the staff are all top rate.
Jan 30, 2019
Very professional and friendly. Very thorough
Jan 24, 2019
We trust Family Vision and Dr Clay Reber for the best care we could ever ask for.
Jan 23, 2019
My family has always used Family Vision. The Drs. and staff have always been thorrow and friendly. The atmosphere is always pleasant. Always pleased with my family having their vision examined by Drs. Reber
Jan 17, 2019
Great as always, professional and thorough.
Jan 16, 2019
The satf were very friendly and answered every question that suited me. Best Eye Dr exam I ever had.
Jan 13, 2019
excellent service very prompt on seeing patients
Dec 14, 2018
Everything was great except the fact that two days later I received a text and an e-mail that it was time for my eye exam.
Dec 9, 2018
We alwsys recieve good care there
Dec 2, 2018
Wonderful, caring staff. Super knowledgeable and friendly Doctors. This was my first time going to Family Vision Center and I would strongly recommend it to anyone!
Nov 12, 2018
Family Vision Center is a great place for your eye Care needs. All employees are very friendly, and helpful with all your needs.
Nov 9, 2018
Awesome visit as usual! I've been going to Family Vision since they were out at the State Line, they were wonderful then and still are!
Nov 7, 2018
Great experience. Very friendly team
Nov 7, 2018
Very kind and friendly staff
Oct 24, 2018
Everyone was very accommodating and easy to work with. We loved our visit there.
Oct 18, 2018
This was a very good visit for me as I was considering having a "tune-up" on Lasik surgery done 10+ years ago and wanted to know if the risks outweighed the benefits at my 60+ years of age. Dr. Reber identified a condition in my eye health that would affect the surgery. He further identified what is probably the beginnings of macular degeneration that I had already suspected and had been taking eye vitamins to address. He provided professional guidance on tweaking my vitamin regimen and a more effective practice to monitor the condition.
Oct 18, 2018
I would recommend the Family Vision Center to anyone needing glasses or just an eye exam. Everyone is very friendly and helpful.
Oct 14, 2018
My wife and I enjoy when we have our appointments. All the staff is very courteous, acknowledges when we arrive, and always very helpful. The doctors are very understanding to our problems, and always try to offer a solution. Thank you ALL for a job well done. You all go above and beyond every time!
Oct 5, 2018
My visit was very good never had such a great one . I will definitely be back . Everyone there was eager to help you.
Sep 30, 2018
Thank you for reminding me of my appointment This Office staff is one of a kind. As is Mr Dictor Clay
Sep 7, 2018
It was excellent service thank you for taking care of my eyes.
Sep 6, 2018
You were courteous, and thorough. I had no idea that Visine does more harm than good. Thank you for pointing it out when I mentioned that I used it. No more!!
Sep 6, 2018
Dr Clay was very thorough and took time to listen to my concerns. I am trying monovision contact and I had lots of questions.
Aug 15, 2018
Everyone is very friendly. The Drs treat you very professsionaly and courteously.
Aug 10, 2018
Always a great visit, everyone is friendly and informative. I leave feeling like I have a better understanding of how my vision is progressing.
Jul 29, 2018
I have been going to Family vision for years. I have always received excellent service and hove no complaints.
Jun 26, 2018
Great service and very friendly staff and doctors
Jun 19, 2018
Dr Reber is an excellent optometrist.
Jun 18, 2018
I was very happy with the service. I was helped in a timely manner. I would use family vision center again
Jun 13, 2018
We felt very comfortable here and they were very efficient. We didn't have any wait at all and it was a great visit!
Jun 6, 2018
Always friendly and helpful.
May 17, 2018
I have been completely satisfied with the vision center, Dr Clay Reber is thorough and personable.
May 16, 2018
Was impressed that your staff was able to pull up our insurance information on-line and tell exactly what was covered. Went in expecting to spend over $1000, insurance covered almost all of it.
May 14, 2018
Great customer service. Genuinely concerned about my condition. Made sure all my needs were taken care of. Would recommend Dr. Reber to anyone one looking for an eye doctor.
Apr 27, 2018
It was our first time going to Family Vision Center. The staff was courteous and helpful. The wait times were reasonable. Overall we had a good experience and will be back for future appointments.
Apr 27, 2018
As always, I was listened to and adjustments are being made
Apr 26, 2018
The doctor and staff was amazing. I was thoroughly impressed with how well they handled my son Aiden. He has Autism and usually has a huge problem with eye exams. They made sure to take care and time with him. Their selection was wide for our insurance as well. I truly appreciate your consideration to our family.
Apr 15, 2018
Excellent service! Took the necessary time with me to make sure all of my questions were answered and that I left with the glasses best suited for me and my budget! .
Apr 6, 2018
Nice friendly folks that work here.
Apr 5, 2018
I was very pleased with the treatment i receivedd from your personal. I would diffenently recommend you to friends and family.
Mar 29, 2018
The Rebel Family.of Doctor's are always very kind and Professional. Keep up the good work.
Mar 28, 2018
Always professional and helpful.
Mar 16, 2018
Very professional, courteous, and helpful.
Mar 15, 2018
Optometrists are extremely professional and warm. Staff was amazing! I highly recommend Family Vision Center.
Mar 11, 2018
It was quick and I only had to make my appointment 2 weeks ahead of time.
Mar 9, 2018
They have always done a great job. We have been using them for years. Would recommend them to anyone.
Mar 8, 2018
In my opinion best eye Doctor in hobbs! Was able to get me in same day . Dr was great. Staff was very helpful and offered opinion if I asked for them.
Feb 28, 2018
very courteous and helpful always willing to work with my schedule
Feb 14, 2018
Dr. Clay Reber got my prescription perfect. The staff were courteous.
Feb 9, 2018
Very patient and great with my 3 year old daughter
Feb 4, 2018
TERRIBLE terrible experience
Jan 21, 2018
We receive thorough care and personal attention. Staff and doctors are all wonderful. Nice clean facility.
Jan 19, 2018
I think Family Vision Center-Hobbs is the best place in the Hobbs Community for Eye Exams.
Jan 19, 2018
Prompt, professional and courteous service before, during and after Jan 16 appointment by Dr. Clay Reber and his staff! Thank you so much !
Jan 18, 2018
Great experience, as always!
Dec 22, 2017
As usual, a great experience at this place. The entire staff is so professional. The atmosphere is always so cheerful.
Dec 17, 2017
Everyone in the office was so friendly. The Dr was great!!
Dec 17, 2017
I have gone to Family Vision Center in Hobbs for years. The Doctors and staff are always professional, courteous and when I select new glasses they have a very large selection of frames to choose from.
Dec 15, 2017
great service and quite fast.
Dec 14, 2017
Great service. Quick at getting me in for an appt.
Dec 8, 2017
Friendly staff, and knowledgeable Doc. 5/5.
Nov 20, 2017
With something as delicate as eyesight, Family Vision Center and their staff take the time to give the best serviceservicep possible. Not a single doubt in my mind.
Nov 15, 2017
Very good care. No problems. No complaints.
Nov 13, 2017
Wonderful, friendly, professional staff! Dr. David Reber is also very professional as well as careful and patient. Very impressed with the new machine that see's into the back of your eyes.
Nov 13, 2017
Everyone was friendly, the doctor was friendly and very thorough. I would definitely recommend them to my family and friends.
Oct 7, 2017
The eye exam was a very good experience. Very professional and timely. Much thanks
Sep 28, 2017
I was greeted upon arrival, taken back for exam within a few minutes and treated very well. All my options were explained to me.
Sep 28, 2017
Love Family Vision Center!
Sep 22, 2017
I always get great service and exam
Sep 18, 2017
Very impressed and happy with the extensive attention on the sudden issue.
Sep 17, 2017
Everyone was very courteous and professional. Appointment was on time and conducted in a timely manner. The atmosphere was pleasant. Thanks
Sep 15, 2017
Had an eye exam and bought new glasses. Great service, knowledgeable staff.
Sep 1, 2017
Excellent facility, care & service
Aug 30, 2017
I appreciated the convenience of an online reminder for my appointment - I found that service to be extremely helpful.
Aug 25, 2017
I've been going to Family Vision since the days when they were out at the state line. Loved 'em then, still love them. Always been very happy with the service!
Aug 23, 2017
Visit was excellenent, but waiting time was 1hour and 20 minutes
Aug 22, 2017
David and the staff were very cordial and knowledgeable. They answered all the questions I had about my eyes. The facility was very clean and up to date. I was immensely impressed.
Aug 22, 2017
We received courteous and prompt treatment and explanations concerning my son's eye exam were given. Thank you.
Aug 11, 2017
The service was excellent and Dr. Reber took the time to explain and assist me in any questions I had.
Aug 9, 2017
I had been a patient of Dr. Clay's father and it is good to know that the next generation of the Reber's are as excellent as the first!
Jul 25, 2017
The dr. took the time to answer all my questions. Friendly staff, no long wait time. Definitely would recommend to family and friends.
Jul 19, 2017
Very pleased with my visit great Dr. He is amazing at what he does the place is very clean and comfortable to be in I will be back thank you for your great service
Jul 14, 2017
I Would highly recommend Family Vision Center for quality of service, expertise, and professionalism. The staff is well informed and courteous ... none more so than Dr. David Reber, (sorry, he's my favorite of these wonderful doctors). All my questions and concerns were answered. It takes time to pick out frames. The lady helping me was helpful and focused on my needs. She didn't rush the process, courteous throughout. I will choose Family Vision again next time.
Jun 25, 2017
Very nice experience. Everyone that helped me knew their job and products. My husband and I will always go back here for any needs.
Jun 19, 2017
I received a very thorough exam. He explained all my options clearly. He was very personable, I enjoyed my exam.
Jun 18, 2017
I had a great experience with Dr. Reber! He is professional, timely and fantastic at what he does. He had my needs addressed and out of him office in about 30 minutes. I would highly recommend Dr. Reber for your vision needs!
Jun 16, 2017
The staff is friendly and helpful. The Dr. listened to my concerns and explained the changes. The office is clean and kept at a nice temperature.
Jun 14, 2017
Family Vision Center has always provided excellent customer service making you feel like part of the family! Thanks!
May 25, 2017
5 stars- did not have to wait long. Everyone was professional. Felt I was taken care of
May 24, 2017
Love this Dr.s office. Dr. and staff are wonderful.
May 22, 2017
Fantastic people work here! Very friendly!!
May 18, 2017
As always, visiting the Reber family eye Doctors was a pleasure. Always, smiling, kind and knowledgeable.
May 10, 2017
Dr. Clay Reber and the Family Vision Center provided my family and myself with an exceptional visit. They catered to my family's individual needs and answered all of our questions. The atmosphere is very family-friendly and welcoming.
May 8, 2017
I have never worn glasses or contacts. I came over for a "fitting" for my sample contacts. They were handed to me across the desk with no instruction. My understanding was that I would be shown how to put them in, etc. I had to get a friend to show me and tell me what kind of solution to buy. I don't even know if they are in properly.
May 6, 2017
Great visit- Dr. Reber is very knowledgeable and explains everything, answers all questions.
Apr 20, 2017
Very professional and friendly! Everyone from the doctor to the staff made me feel very comfortable and were very helpful. I wish I had of used them so much sooner!
Apr 19, 2017
You are always friendly and professional. It is always good to use your servces
Apr 19, 2017
Great experience. The staff was warm and friendly. My concerns were heard and addressed. Anything I didn't understand was explained clearly. Staff actually helped me pick out glasses which was very helpful.
Apr 10, 2017
At family vision everybody is real nice and respectful. When you first walk in there's someone right away greeting you. I had a good experience.
Mar 30, 2017
Our visit was great. The staff is very friendly and more than happy to answer any questions. My son and i left with a full explanation of our eye exams. We are very happy with our visit.
Mar 9, 2017
The doctor was fine. The girl at the front with the long curly hair was wonderful. She helped me with my glasses. The two girls that did my testing for plaquenil were not good. They were too busy talking to each other about having to go work at another office instead of helping me know what I was supposed to be doing during the test.
Mar 6, 2017
I love going to family vision! Very friendly!!!
Mar 5, 2017
Everyone was dressed very nicely. And the staff is always very nice and helpful. The providers also are very nice and very helpful.
Mar 5, 2017
Great friendly knowledgeable staff and a very informative Dr.
Mar 5, 2017
Dr. Reber was very kind and personable. I appreciate him being so patient with my daughter and answering her questions. Thank you
Feb 26, 2017
It was a pleasure meeting Dr. Harold Reber. He was very kind, professional and knowledgeable. Considering this was my first visit, I look forward to my next one😃
Feb 16, 2017
Thanks for your great service
Feb 13, 2017
I loved it, I felt comfortable, everybody was nice and courteous, and felt like I got everything I needed accomplished.
Feb 9, 2017
Rebecca at the front desk was so sweet and helped me out a lot. Dr. was great as well! My eye is feeling better each day.
Feb 9, 2017
Very good care. Thorough. Great staff. We appreciate Dr. Reber's kindness and willingness to visit and answer questions.
Feb 2, 2017
It was very nice and helpful stuff. I have been there before for my daughter too, and I needed some paperwork so they did faxed it to me.
Jan 20, 2017
Very friendly and professional staff. Anytime I asked questions they answered them. Was also appreciative how quickly, yet thorough my appointment was: less than an hour after filling out paperwork.
Jan 13, 2017
I was met by a very friendly and professional staff. Dr. David Reber explained my eye condition to me in plain clear Englishl. I spent only 26 minutes at my appointment.
Jan 5, 2017
My son and I have been customers for over 8 yrs, I quit buying my glasses there many years ago because your opticians did not know how to do their jobs ( I am an former optician) and were rude. My son comes in by himself for the first time and your opticians treated him like he had never been there before. Giving him poor pricing information, they said HE didn't show his insurance card. Two problems here - 1 - HE is the customer, YOU should have looked at his chart and consider that HE is paying YOU! Remember anything about customer service, whomever is running your front offices is more interested in having the customer cater to the seller, a formula that will never work, obviously some retraining might be in order here, but I doubt it! 2 - Blaming the customer is never a good move and I don't think management will ever get it! I mentioned the poor service in the optical shop 3 yrs ago to the doctor, no change! I've decided to go elsewhere for my eye exams in the future.
Jan 5, 2017
Doctor Reber was really nice, very professional and friendly. I would definitely go recommend.
Dec 9, 2016
Great visit, always nice and helpful staff!
Dec 8, 2016
Love this place! Great customer service and great doctors!!!
Dec 2, 2016
The doctor was very friendly and helped my nerves go away. He was also able to answer several questions I had.
Dec 1, 2016
Dr and support staff very friendly and professional. Everyone was knowledgeable and patient when asked questions.
Nov 25, 2016
Very professional and thorough!
Nov 17, 2016
The young lady that checked in my son was very rude to my daughter that took my son and asked if she was even old enough to be driving. Just very rude.
Nov 13, 2016
the wait was a bit much. But, yall did an amazing job!! When we got in, Dr. Reber made us feel so welcome and he explained his findings that i really appreciated!!
Nov 13, 2016
Dr. Reber was fabulous with my 3 yr old daughter. He was very patient and kind. He made her feel really safe and talked so gently to her!!
Nov 12, 2016
Great visit, would recommend the office to anyone, From the ladies up front to doc Clay, was not a bad experience .
Nov 11, 2016
Always receive great care. Very responsive to questions.
Oct 16, 2016
Always a wonderful place to see the Dr. The best of care from Dr Clay Reber. Thank You
Oct 5, 2016
Excellent service, over the years I haven't gone anywhere else because I like the atmosphere, the professionalism, staff, and cleanliness of your office.
Oct 2, 2016
My family and I have depended on the Rebers, Doctors of Optometry, at Hobbs Family Vision Center for over 30 years. We know that our check-ups are thorough and accurate. We have never been unhappy with any product or service we have received at HFVC!
Sep 23, 2016
Very professional and super nice this has to be the absolute best I doctor's in the area. They take care of all your concerns and answer any questions. They don't make you feel stupid for asking questions. I would recommend them to anybody I know!!!
Sep 22, 2016
Every time we visit the Reber's they always treat us with so much care!
Sep 22, 2016
My family and I have depended on the Rebers, Doctors of Optometry, at Hobbs Family Vision Center for over 30 years. We know that our check-ups are thorough and accurate. We have never been unhappy with any product or service we have received at HFVC!
Sep 22, 2016
As a parent taking their child to the eye doctor for the first time...I felt completely at ease with Dr. Tener. Their staff was awesome and the doctor interacted very well with my very shy 6 year old. Fantatstic family business!
Sep 21, 2016
Great business! Very friendly staff, easy to work with.
Sep 14, 2016
No problems, excellent service
Sep 8, 2016
I needed to be seen because of a painful eye infection. They got me in quickly & took care of me.
Aug 26, 2016
Friendly and professional service!
Aug 26, 2016
Overall was good experience except for getting charged for a contact lens exam when all I asked for was a eyeglass exam and glasses.
Aug 17, 2016
The service was excellent and the staff was all professional throughout
Aug 16, 2016
quick and fine service by both Maty and Dr Reber
Aug 10, 2016
This was the best experience ive ever had at an eye doctor.
Jul 7, 2016
I always have a great experience with Dr. Reber and his team. They take great care of me and make me feel welcome. I would recommend them to anyone!
Jun 22, 2016
New contacts really helped. Dr. Reber was great. Thanks!
Jun 17, 2016
It was my first time at Family Vision Center. Good people, Great Service
Jun 10, 2016
Great business, great Doctor and staff to deal with!
Jun 10, 2016
Each and every staff member was courteous, professional, and attentive to my individual needs. I'll be happy to send my husband to your office when he's ready.
Jun 10, 2016
Very good to work with. Very professional.
Jun 9, 2016
You are fantastic and always have been.
May 16, 2016
I was put at ease by every employee at Family Vision!
May 9, 2016
I had a great first visit. Thank you for the comfortable, professional service.
Apr 28, 2016
I have been going to Family Vision since Dr Harold Reber took over practice from Dr Abner Roberts. I and my family have always received quality care and service every time we visit for examinations. It is the personal caring and friendship we experience that makes this practice continue to be so successful.
Apr 27, 2016
I love it! So much easier than waiting for anything to come in the mail.
Apr 23, 2016
I waited almost a full hour after my appointment time to be seen. Dr David was cordial as well as professional as always, but seem to be rushed. In spite of these, I would never go anywhere other than Family Vision Center for my vision needs.
Apr 13, 2016
That is why we make appointments to get there and out. Not to waiting on people of walkins to be seen with red eyes. It took us 2 hours from the time we got there til the time we left.
Apr 13, 2016
Nothing new I could recommend. I'd like it if they accepted my insurance, but nothing's perfect. Still worth the visit.
Apr 10, 2016
Very pleasant visit. Wasn't sure what to expect but have no complains.
Apr 3, 2016
It's all great everyone was polite.Done what they were suppose to do. I just wish Medicade would have paid for new glasses..IKnow y'all don't control that.. I'm very happy with my visit.
Apr 2, 2016
Very good professional service by staff & doctor.I will refer your business to everyone. Thank you:)))
Mar 29, 2016
Very professional. The best place to go in Hobbs.
Mar 26, 2016
Every thing was just great!!
Mar 24, 2016
I arrived at 8:20 for a 8:30 appointment and left at 9:10 after multiple people who arrived well after me were seen before me. Won't be back.
Mar 23, 2016
Excellent service , the whole staff very professional !
Mar 18, 2016
I felt that they did a very thurough examination and was very good at explaining my condition. Excellent place to get your glasses.
Mar 17, 2016
Great visit!! Everyone was very nice and I was in and out!! Thanks!!
Mar 7, 2016
I was able to look at glasses while waiting for my appointment and in fact, one of the young ladies was very helpful in picking and fitting me with a pair of glasses.
Mar 3, 2016
Amy is very cordial...very talkative Dr Clay is very professional, yet very personalble
Feb 26, 2016
Very helpful, professional business.
Feb 25, 2016
An explanation of what the different tests were for and the results (pressures). There was a summary but I didn't know what the numbers meant.
Feb 21, 2016
I was very satisfied. Everyone was professional and friendly. It was the most thorough eye exam I have ever had. I have already recommended you to family.
Feb 21, 2016
Always great service and quick to get me in.
Feb 19, 2016
great service -- in & out & satisfied!
Feb 19, 2016
Great Place, Great people!
Feb 17, 2016
Very good, Dr. Clay reber is so nice and very knowledgeable of his profession. Makes you feel like a friend.
Feb 17, 2016
Y'all are awesome! Keep doing what you do!
Feb 14, 2016
Excelente service,him able to speak spanish Was great
Feb 13, 2016
I am very glad that my new job has insurance coverage through Family Vision Center. I have been using them since 1999 and absolutely love this place. I have visited 2 other optometrists and they do not give as great service or are not as knowledgable as Doctors Reber b
Feb 12, 2016
It was very nice. All staffs were friendly.
Feb 11, 2016
Could not have asked for anything more. The proof however, "is in the pudding." Let's see how the new prescription & eyeglasses work. Dr Reber and staff were all professional and amazing.
Feb 6, 2016
Don't change a thing. Everything, and everyone was great..
Feb 4, 2016
Doctor visit was great. Waiting time after exam to get frames could be less.
Jan 30, 2016
I bought Oakley glasses and I understand my prescription is strong and your lab couldn't put new lenses in my new frames. So, I took them to The Eye Site and a week later I had new lenses in my Oakley frames. So whatever lab your using I would think about firing them. Also, your office needs a new blood pressure machine. It took mine and it read 132/103. When you tell your patients "it's been doing that all day", and your patients don't have hypertension it might be time for a more accurate bp machine. I went to my doctors appointment after my eye exam and my bp @ his office was 118/64. A big difference from 132/103.
Jan 28, 2016
The wait time between the preliminary eye tests and actually seeing the doctor was a little too long.
Jan 22, 2016
Everyone in the office was very nice and explained things very well!
Jan 20, 2016
They are so nice and quick! Staff excellent!
Jan 16, 2016
The visit was great until the very end. When Dr. Reber left me to look at glasses, the girl just sat there and did not offer to help me look. She was rude while checking me out and did not even say thank you....
Jan 13, 2016
GREAT PEOPLE,GREAT SERVICE, RETURN CUSTOMER......
Jan 11, 2016
I lovèd this place they greet you nice and polite.
Jan 10, 2016
A couple of the girls at the front desk were not friendly at all and barely spoke, or even smiled. Friendly front desk help could be another service you could provide to make the visit so much better!
Jan 9, 2016
I was a regular patient before and hadn't visited this office in a while, it was great to be back with this friendly group
Jan 8, 2016
Anyone needing help with their vision should not go anywhere but Family Vision Center. They had a good selection of eyewear, friendly people and great Doctors.
Jan 8, 2016
I'm not happy at all I wait for 2 hrs to see the dr for my daughter I drove 2 hrs because I don't live in Hobbs and wait for another 2 hrs was over line ....
Jan 2, 2016
Everything was on-point! Thank You!
Dec 4, 2015
As always the Reber's take their time with the people they serve. I wish all Doctors would be as Patient minded as the Rebers are. Thanks for all of your help. Randy Cook
Dec 2, 2015
It was okay except me and my mom were there it seemed like a long time. But I ordered cool glasses and the eye doctor was pretty cool and he had rock music playing during the eye appt.
Nov 26, 2015
We are still waiting for my daughter's glasses to be ready 2 weeks & 4 days after her eye exam. I don't believe this is an acceptable amount of time to wait for prescription eye glasses.
Nov 23, 2015
I would like to see the opticians be more interactive with frame selection as it was in the past at Family Vision Center. All ornery service was excellent!
Nov 22, 2015
Even though I appreciate that you take medicaid patients it was ridiculous that we waited around 4 hours to see the doctor. My 4 yo grandson has disabilities which made it very difficult to maintain him for that long. It took a very long time for them to come in which delayed evaluations by the schools. When I picked up his glasses no one really assisted us just handed them to us. I asked for the band that we needed for his glasses to stay on and she knew nothing about it and so the girl we ordered for did not order the band that would fit him. You didn't have any in stock so I'm having to search elsewhere.
Nov 20, 2015
I like The home town feeling. Excellent staff.
Nov 20, 2015
See the dr at time of appointment. They keep me 3 hours there just to tell me sorry we can't. See you becouse we can't fine you ins inf and much more worse in my second visit
Aug 9, 2015
I've been coming to y'all for many years. The last few appointments I've had have been major disappointments. You make an appointment at 8:30 and the doctor doesn't feel like showing up until 10.Don't make an appt around lunchtime either because the doctor doesn't care about coming back on time! It is very rude.I am not the only person who has dealt with this either. It's very disappointing. I spend a lot of money with y'all, and an appointment that should take less than An hour takes up to 2 hours. I feel badly for the girls that have to work up front and deal with a angry customers, when it isn't their fault. I doubt that it will make a difference to y'all, but I will be going somewhere else from now on. It's disappointing. I've been coming to y'all since junior high. -Jessica Ceniseros
Aug 9, 2015
I don't like it when the front desk lady tells me that I missed my follow up appointment when I know I had gone in to have my appointment or else I would not be able to have ordered my box of contacts.
Aug 8, 2015
Staff is always very helpful, friendly and hospitable
Jul 16, 2015
The wait to have exam done was too long
Jul 11, 2015
Cannot think of anything to change. I am very pleased with the service.
Jul 10, 2015
I felt like some of my questions/concerns were not properly addressed. I told the doctor that I felt like the lines on the lights were worse with my glasses on and that my prescription should be checked and he did not check my prescription. This is partially my fault as I forgot about it until I had to drive at night last night. I believe that there is a definite issue with my glasses the line through the light seems to be much worse when I am wearing them. Also, I am still concerned about the continuting glare that I have and I am somewhat discouraged that no one there seems to have any ideas how to fix it or even seem to be very concerned about it.
Jul 8, 2015
Very nice staff and pleasant environment.
Jul 2, 2015
doctor checked my number, and change my number and I give order new glass but she say its may be come at 1 week. and walmart give 1 week but glass come at 4 day and call. but here I don't know she call me. overall good, but some billing system is wrong or some mistake. doctors say no charge and 3 appointment they say you have pay some bill amount. first she say its cover in insurance and no co pay. and then she say you have some debit amount. so its may be some insurance problem or she some mistake. but its good care.
Jun 29, 2015
Poor customer service when I first arrived. Never greeted and wasn't provided any information on insurance, except "we don't accept that card". Then had to wait well after the 8:30 scheduled appointment. I sat in the waiting room and other patients were called in before me, even when they arrived after me. My glasses were not fully explained and neither was an opportunity to purchase glasses, which is the reason I went in the office in the first place. I wanted to order and purchase glasses, but no one even offered any assistance and there wasn't that many people in the clinic.
Jun 25, 2015
You are shorthanded at the front desk.
Jun 24, 2015
Will what I seen and experienced on my visit. Was that it doesn't matter what insurance a patient has weather it's Medicare or blue cross your staff shouldn't judge what that patient can afford and assume they can only effort what's on the Medicade side insurance doesn't matter and your staff should look into that and watch what they say and how they approach there clients..
Jun 20, 2015
Great service and always willing to help.
Jun 19, 2015
Every time I go in there are many people waiting there turn but the staff is so friendly and helpful. They get you in and put pretty quickly.
Jun 16, 2015
Family Vision Center has kind, caring staff. Highly recommended.
Jun 11, 2015
My children love Family Vision Center. The staff ensures that they are happy and comfortable during all procedures.
Jun 11, 2015
My family and I love family vision center. They are fast, friendly, and professional.
Jun 11, 2015
You were great with Cason. He was rejecting getting glasses until he picked out the frames he chose
Jun 10, 2015
Eveything wad excellant with no complaints. .first time going and every one is so nice
Jun 9, 2015
Great staff very friendly and very helpful!
Jun 7, 2015
The wait time was not bad just a short staff Friday and got really busy on a Friday summer afternoon
Jun 7, 2015
I really appreciated Dr Clay getting me in so quickly
Jun 1, 2015
Awesome job my kids weren't as scared as I thought the
Jun 1, 2015
Awesome job my kids weren't as scared as I thought they would be
Jun 1, 2015
I never mind having to wait before being seen due to the fact that you guys take your time with each patient. I so appreciate the fact that you don't treat your patients like a number.
May 31, 2015
Can't think of a thing! Always friendly!! Love the doctor super sweet! Explains everything!!
May 29, 2015
LOVE the staff and service was excellent!
May 29, 2015
I have written the Doctor a letter already explaining my feelings and issues at hand.
May 28, 2015
When you schedule an Appt.you should not bring none scheduled patients over top of your scheduled Time. my wife had an 8:30 Appt. and because you brought in two none scheduled people , she did not get in until 9:35 AM, un acceptable.
May 23, 2015
You are very friendly and professional so I wouldn't change anything you're doing a GREAT JOB! Thank you very much from both my husband and myself. Sincerely, Victoria Lopez
May 20, 2015
Financial options were explained once we asked.
May 20, 2015
Carry my prescription so you don 't have to order it.
May 20, 2015
No suggestions at this time
May 20, 2015
Every thing was simple and quick the way it should be.
May 17, 2015
The visit was excellent and friendly. Look forward to getting my glasses.
May 15, 2015
There is nothing to change I have always had a good experience with the staff in your office me and my family appreciate doing business with you. I have absolutely no complaints. Thank you
May 15, 2015
Would be great if contracted with affinity discount program. Or even assisted with third party billing paperwork. Other than that... AWSOME AND VERY PROFESIONAL!!
May 8, 2015
In my own personal opinion I would like to see prices displayed on merchandise resulting in saving time, and reducing interruption of staff.
May 5, 2015
I recently had cataract surgery and had a follow up appt. I waited for over and hour to see the doctor. I went today for my final follow up and waited for 25 mins. The doctor was not even at work yet and there were 2 people ahead of me, I cancelled my appt and all future appts. Will find another eye doc
May 4, 2015
They have and provide good service this was my first time ever going into see a eye doctor and my experience with them was good
May 3, 2015
Everything was fine,was satisfied completely
May 1, 2015
My visit was very professional and the doctor and associates are very nice people.
Apr 30, 2015
I always have a good experience when I visit Family Vision. They always explain in laymen terms what they are saying.
Apr 29, 2015
Dr. Clay Reber was not only very kind and courteous during my examination , but also very thorough and informative.
Apr 24, 2015
I like going thier very much thank you
Apr 23, 2015
Couldn't be nicer or better. Thank you
Apr 22, 2015
I enjoyed getting the text message reminders. I am always greeted very courteously and the amount I spend in the office is efficient and thorough.
Apr 18, 2015
Dr. Reber was fantastic. We have found our new family eye doc! Thank You!
Apr 17, 2015
I believe the service was really very good. My one complaint is that I did not see prices on any of the frames offered.
Apr 14, 2015
Great experience. Thank You
Apr 10, 2015
Service was awesome.I will continue to go to this place as long as I can. thanks Eleanor
Apr 2, 2015
It was my first time at this office and I loved the professionalism and customer service!! Will refer my friends!! Thanks!!
Apr 1, 2015
We have been with family vision for about 30 years and have never been dissatisfied.
Apr 1, 2015
Very professional. Very personable. I did not feel like a number. Amy was great and I really appreciated the time she took with me to select a pair of glasses. Of course Dr. Reber was great.
Mar 29, 2015
It was a lot faster getting in on times than it has been in the pass. Thank you!
Mar 20, 2015
I have been here for over 10 years, will continue. Love the service and help with glasses.
Mar 18, 2015
Good experience. No suggestions
Mar 17, 2015
I believe that before opening office computers should be ready & operational
Mar 15, 2015
I love my glasses i picked.
Mar 14, 2015
Everything is great. Thank you
Mar 14, 2015
I am usually nervous, but everyone was very polite and made me feel at ease and everything was explained to me before every test. I will recommend Dr. Reber to everything. Thank you so much.
Mar 13, 2015
Very please , that is why I keep is why I keep coming back to Clay.
Mar 11, 2015
I love the family feel you get when going to this office. The drs are awesome and a blessing. We have been going there for at least over 15 yrs.
Mar 6, 2015
To be seen at time of appt. & not happy to have to buy year suppy of contacts instead of 6 months. Financially was not expecting that.
Mar 4, 2015
I would like to see hunting magazines In the waiting area! Try Bowhunter.
Mar 2, 2015
Very friendly environment, excellent customer service.
Mar 1, 2015
I always enjoy my eye appt. I always leave seeing the world a little clearer thanks to good eye Doctors Thank you
Feb 28, 2015
I would not change anything
Feb 28, 2015
The staff are very welcoming and helpful as though you are the only patient there...
Feb 27, 2015
its really good. all staff and doctor are friendly and doctor under stand to me. and help me. it's really good for me and all.
Feb 26, 2015
Everyone was very friendly and very informative.
Feb 26, 2015
Liked the fact that the Dr. was very thuro and explained everything very good vist. afterwards the lady helping me pick out frames was very very helpfull she did a great job thanks.
Feb 26, 2015
Best eye appointment I've ever had. Thank you.
Feb 26, 2015
During our visit we received the best customer service we have EVER received in Hobbs.
Feb 24, 2015
my questions were answered with everything I needed to know. thank you
Feb 23, 2015
I was very pleased with everything. Dr. Harold Reber was very helpful. I was very pleased with all the help he provided.
Feb 21, 2015
WE had to drive from roswell to hobbs to get to our appointment and it was well worth it. Great service.
Feb 21, 2015
I had a wonderful experience. .
Feb 21, 2015
Everyone I have ever spoken too are nice and knowledgeable of a what I need and what I am looking for.
Feb 20, 2015
It was a good appointment, I was very satisfied with the outcome and the staff was friendly as always. I was in and out in about 45 minutes. I have full confidence in Dr. Reber's work and recommendations.
Feb 15, 2015
Very friendly and helpful staff
Feb 6, 2015
You all are always very pleasant , all my kids come to you all! Thank you for your great service!
Feb 3, 2015
When Dr Reber could not get an accurate reading, he made Sure that to explain more options so it could work out the best!! I love that place!!
Jan 28, 2015
It was awesome & Dr Reber spent so much time explaining and listening to our concerns!! I love it there!!
Jan 28, 2015
always enjoyable very friendly and courtest staff and knowledgeable Doctors
Jan 25, 2015
Every thing went well. I don't see any changes that could be made.
Jan 25, 2015
I wouldn't change anything.
Jan 21, 2015
When I last visited on 01/16 for a recheck, not only did I have to wait more than an hour past my appt time, but there was a man in the waiting area waiting for someone to get their exam completed who constantly was viewing and listening to videos on his cell phone with an audio level loud enough to be disturbing to those around him. The office staff said nothing about it and it continued until he was ready to leave. This was in addition to and conflicting with the background music playing over the office audio system.
Jan 18, 2015
I have been going to the Reber's for years, would not change. The service and kindness is always top notch.
Jan 16, 2015
I had a great experience during my exam, the doctor was very friendly and professional. The front desk staff was not very friendly. I called a day before to confirm my appointment because I could not remember the time and the lady that picked up from the answering service said "call back after 8" I said it's already 8:05 and she said "ok" and hung up on me. Also I was told my contacts would be in the next day and that was not accurate, still waiting 2 days later.
Jan 16, 2015
My exam was educational and comprehensive. The staff helped me pick out frames and were incredibly patient with me during that process.
Jan 16, 2015
EVERYTHING WAS GOOD THANK YOU.
Jan 16, 2015
I thought you and your team did an excellent job.
Jan 14, 2015
Even though I had to wait longer than I anticipated, the doctor was very apologetic about the wait and I felt like my time was respected. The doctor also explained my vision situation very well and I felt like I truly understand where I stood and what I needed. There is very little quality control in this town, but this place definitely far exceeds the general complacency of this area.
Jan 7, 2015
It was very good and I cant think of anything that wasent good about the visit.
Dec 30, 2014
Competent professionals and friendly, honest service
Dec 26, 2014
all in all a pleasant experience.
Dec 21, 2014
Your receptionist was friendly and helpful - I appreciated her courtesy. My appointment with Dr. Reber was pleasant and informative - I appreciate his professionalism. I will definitely make return visits. Thank you.
Dec 20, 2014
I would definitely recommend my friends!!! I have referred some co-workers!!! Thanks for all you guys do! Cara
Dec 19, 2014
Being the patient, I always feel like I am top priority. All physicians at the facility take their time and make me feel like they are truly listening. They always make an effort to resolve all issues and concerns.
Dec 19, 2014
Overall it was a good experience. Wait was longer than I would have like though.
Dec 19, 2014
Really great atmosphere . Dr Clay was great , friendly and answered all my questions ..
Dec 17, 2014
I loved the treatment my son got the first time around so thats why i decided to switch over. i have recommended friends and they have been very satisfied.
Dec 10, 2014
I just had to wait to long and with two toddlers it's very hard. :)
Dec 10, 2014
Everyone is always very friendly.
Dec 10, 2014
I just had to wait to long and with two toddlers it's very hard. :)
Dec 10, 2014
The selection of budget frames is very limited - especially in xl sizes. The staff is very nice. Dr. Reber is an excellent optometrist.
Dec 9, 2014
Each staff member is always courteous and attentive. I have no complaints.
Dec 9, 2014
After my eye exam, I checked on glasses and the prices. I could not afford the prices even using my own frames and have not gotten any glasses as of yet.
Dec 8, 2014
Excellent staff. People are very nice. The Rebers do a great job.
Dec 7, 2014
The serviced was excellent I received the staff was very friendly and I didn't have any complaints at all I was very comfortable DR Clay Reber was very patient I will let let other people know about your company If I had to grade your service I would give an A+
Dec 6, 2014
Everything is great I believe their doing a awesome job. Keep up the good work!
Dec 6, 2014
Well, Dr. R sent me to a website to receive my report and enter a contest--great--but the website required a password and so I could not get in--it was frustrating! Otherwise--thanks! Corinne
Dec 6, 2014
Best doctor's visit of my life! Everyone was friendly and helpful!! They even helped me choose a pair of glasses that looked great on me!
Dec 2, 2014
A small number of eye glass frames with longer temple - ear arms for those of us with ears set back on our heads. Or at least a label identifying specific models where we can order them. thanks.
Nov 30, 2014
I have no complaints except maybe offering local LASIK surgery.
Nov 26, 2014
Very good service,and very good people good job ladies
Nov 26, 2014
Appointment was at 3:45, left office after 5:00. Took a bit long.
Nov 19, 2014
Everything about my visit was excellent.
Nov 19, 2014
My visit was excellent, no complains.
Nov 16, 2014
I loved my visit! Glad I chose you guys!
Nov 15, 2014
Very good communication between myself, the staff and the dr.
Nov 14, 2014
Great staff..everyone was very nice, helpful and professional:)
Nov 14, 2014
Everything was great just like always. Thanks Perry Drannon 575-942-9065
Nov 13, 2014
One thing my husband asked was if the cataract in the left eye needs to be removed. I didn't think to ask when I was there.
Nov 12, 2014
Thanks for helping us SEE better.
Nov 12, 2014
I was misunderstood when I asked for the Brand of contacts that I asked for, and am stuck getting a trial pair of some that I don't want to use. I wish the Doctor would have Re-Visited me on what BRAND or KIND that I DO ACTUALLY WANT AND DO ACTUALLY INTEND to wear. More communication between the Dr. and I would have been better to clear the situation, and I would have had an overall great experience here.
Nov 8, 2014
More info on my situation. Do you have any questions for me? is an example.
Nov 7, 2014
I would like an abbreviated form to fill out if nothing has changed.
Nov 6, 2014
My visit was a great experience and I would not hesitate to recommend Family Vision Center to anyone looking for wonderful and friendly service.
Nov 6, 2014
If it's not broken don't fix it.
Nov 6, 2014
The staff is great. I don't like wearing glasses so I think all glasses don't look good on me, they helped me find one that makes me look nice.
Oct 30, 2014
my visit was good and Dr. Clay explained everything that I needed to know.
Oct 28, 2014
All of the girls are awesome. Heather really took extra care with helping us select frames that fit Judes face well and within our budget.
Oct 18, 2014
need to see more smile face and less seriously
Oct 14, 2014
Dr. Clay is not only the best doctor, he is also a sweetheart. See him every year. My new glasses are super. Thanks Dr. Clay.
Oct 13, 2014
Attention to detail and sincere concern
Oct 13, 2014
staff is always courteout & helpful; questions are answered immediately by Dr. Clay & he explains my options. I'm very pleased.
Sep 24, 2014
More frame selection for ppl on Medicaid n a water fountain other than that y'all are great n y'all are #1....n I will recommend y'all to all my family & friends... Thank you to all your staff n the Doctors.....
Aug 31, 2014
My appointment was at 3:15. I didn't get called back until almost 4:15.
Jul 29, 2014
The ladies at the front were very nice we were actually a week early, thanks to a cancelation they got us in since we had come from carlsbad we were very thankful. We do have other family members that do go to Dr. Reber already and are very pleased. Thank you again for helping us out. C.Acosta and Fernando
Jul 24, 2014
All went well - great job as usual!!!
Jul 7, 2014
take more time to make sure patients are seen in the right order.Have a better system from the pre eye test to the doctor.
Jul 6, 2014
Was not greeted upon arrival, stood and watched the girl read a packing slip from a box for several minutes after she looked up and said nothing to me. Then She put the slip down and as if I was bothering her by arriving 10 minutes before my appointment asked if she could help me. I checked in both my children and only had to wait a few minutes for their pre test. However, after that we waited a full hour while I watched a doctor wait on two people who walked in after us AND HAD appointments scheduled after ours. (I heard them say their appt time to the receptionist) Finally the doctor called us in and while I had no problems with the care my children received, the customer service continues to decline. I have been a patient of this facility since I was 15 years old with Dr.Harold. I am now 42 and completely floored by the fact that not only was the staff rude and uncaring, but by the fact that Dr. David offered no explaination or apology for wasting my time.
Jun 28, 2014
The Doctors & back of office help are fabulous. The two women helping pick out glasses are a very different story. I obviously put her out to dare ask what colors the frames come in. She clearly doesn't need to deal with the public. She stopped helping me in the middle of my question (how dare I ask) and went to help the other woman fitting glasses. She was one of the most incompetent & unprofessional people have ever heard speak. When my staff member came back to help me she was so disgruntled that I went with a frame I didn't even care for just to get it over with. I had to ask about lens options. I doubt I will reschedule or bring my kids back. Such a shame, Doctors are amazing!
Jun 19, 2014
I had a good experience I doing glasses I liked and did not have to look hard or long
May 16, 2014
Everyone was very friendly and helpful. The front desk person really helped me with understanding my insurance. Dr.Reber (the son) was really awesome too! Thanks!
Apr 5, 2014
contact fitting took some time for my 10 year old. She was so patient and understanding with him. Very Impressive!!!!!!!!!
Apr 2, 2014
My daughter had a 3:00 pm appointment and she did not get seen till after 5:00pm. When my wife asked the receptionist why it was taking so long to be seen she replied that she put some people in front of us because all they had was a follow up. I think they need to do a better job of scheduling. The doctor was great, excellent service by him.
Mar 7, 2014
very friendly and good service!
Mar 6, 2014
a computer in the waiting room so that the patient could put their own information in could save time for the staff but only if the patientwants to
Feb 21, 2014
You all are excelent don't need to change i really like your serv
Feb 9, 2014
Great experience. The receptionist was very helpful in dealing with my insurance.
Jan 10, 2014
Dr. Visit was great however the lady helping with new glasses was somewhat short and rude. She seemed to hurry us along as though we were wasting time. Upon walking into office no one greeted us and we were just given papers to fill out and asked for our name.
Dec 25, 2013
I always feel welcome. I pay attention to staff behavior, gestures, interactions with other patients, body language, etc., in any professional setting. Because of that, I tend to be overly critical, sometimes to the point of being too "picky". Other than one staff member chewing gum, the staff was very professional, courteous, friendly, and respectful. They are attentive to the needs of everyone walking in the door. Dr. David Reber was friendly, professional, courteous, and answered all of my questions. I will definitely recommend Family Visions Center to others. Thank you.
Dec 18, 2013