DuPage Immediate Care

Star Star Star Star No Star 1085 Reviews

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Reviews

StarStarStarStarNo Star My son had some food stuck in his throat and he... — 

My son had some food stuck in his throat and he was throwing up constantly. We were made to wait 45 minutes before the dr saw him. I think they should have considered my son’s situation and prioritized. But the dr who treated him was very nice, he made him comfortable by asking silly questions, examined and finally helped get clear his throat


StarStarStarStarStar Dr Mark is absolutely the bestest! — 

Dr Mark is absolutely the bestest! The staff & Dr Mark asks the questions & you 100% feel comfortable knowing you’re in good hands.


StarStarNo StarNo StarNo Star Try Somewhere Else... — 

The staff was generally nice. However when they took me to one of the doctor's offices they just had me sitting there for 45 minutes until they finally came back to look at the reason why I went there. The office was also not the cleanest looking. There were stains on the walls and floor. There were dust clumps on the floor. Their posters and labels were falling apart. If I had it to do over again, I would have chosen to go somewhere else.


StarStarStarStarStar they have the most amazing staff we have ever s... — 

they have the most amazing staff we have ever seen.kind,compassionate,DR.CYNTHIA IS AMAZING.AND I CAN'T FORGET TO MENTION THE BEST PHARMACIST I HAVE EVER MET.


StarStarStarStarStar The doctor, PS, and nurses are always very acco... — 

The doctor, PS, and nurses are always very accommodating, caring, and genuine. Doctor Cynthia Wollenschlager has a wonderful bedside manner and she really listens and cares about her patients. DuPage Immediate Care in my go to when I need help to feel good. I am always pleased when I get lucky enough to have Dr. Wollenschlager as my doctor! She has helped me to overcome terrible sinus infections; double ear infections; and most recently she has been a "godsend" I had a cluster of migraine headaches for two weeks straight and my general practitioner was going to be out of town for two weeks. Dr. W. saved me! She was able to break the cycle of my migraines and provide me with relief! Thank you so very much Dr. Cynthia Wollenschlager and associates!


StarStarStarStarStar  — 

Very grateful & happy for the help provided to me. The doctor was exceptional. She was kind, caring and explained everything to me in a way that eased my anxiety about my injury.,the nurse was wonderful as well. Awesome staff.


StarStarStarStarStar Expedited my consultation with the Doctor on du... — 

Expedited my consultation with the Doctor on duty who dressed my wound.


StarStarStarStarStar Great bedside manner from doctors and staff!  — 

Great bedside manner from doctors and staff!


StarStarNo StarNo StarNo Star They never called with radiology report. Place ... — 

They never called with radiology report. Place was dirty and the battery died during the xrays


StarStarStarStarStar  — 

Everyone was very kind. The care was great


StarStarStarStarStar A few days ago I could not contain my pain in m... — 

A few days ago I could not contain my pain in my hip, and the one who helped me was Dr. Holterman and quickly with the nurses they helped me to reduce my pain, for this reason when I need medical attention. I return to this plate DuPage Immediate Care in Oakbrook Terrace. Because I know that I am in good hands.


StarStarStarStarNo Star  — 

The service was good. The only issue was the wait time after being seen for a result.


StarStarStarStarStar I was very impressed with how thorough and kind... — 

I was very impressed with how thorough and kind the doctor was and her assistants. I also was very impressed with the number of tests you run and appreciate all that you did for me. thank you very much.


StarStarStarStarStar The place was very nice, with professional work... — 

The place was very nice, with professional workers from the front desk through the medical staff and doctors.


StarStarStarStarNo Star not the fastest but very happy with the visit — 

not the fastest but very happy with the visit


StarStarStarStarStar  — 

I like how I’m able to watch my place in line and get text messages when it’s soon for me to be called in. Everyone was nice to me as well, thanks.


StarStarStarStarStar I like that you can be seen as you walk in,so f... — 

I like that you can be seen as you walk in,so far the service is good,just keep Empathy in mind.


StarStarStarStarStar Thank you very professional receptionist were v... — 

Thank you very professional receptionist were very warm and kind. The drs were great and fixed my ears...I can hear. Respectfully Harry Walter


StarStarStarStarStar Great care. Very good doc — 

Great care. Very good doctor


StarStarStarStarStar Staff was nice and fri — 

Staff was nice and friendly


StarStarStarStarStar The doctor and staff were very friendly and hel... — 

The doctor and staff were very friendly and helpful.


StarStarStarStarStar Highly efficient professional treatment  — 

I showed up on a major holiday as a new patient with a painfully swollen toe. In about an hour they analyzed an xray of my foot, diagnosed my problem, and gave me a prescription to reduce the swelling. The center greatly exceeded my expectations.


StarStarStarStarStar I would give them 10 stars if I could. The set ... — 

I would give them 10 stars if I could. The set up where you can save your spot is amazing specially when you have children that won’t want to be in a waiting room for over 45 min. The Dr. was kind and actually listened to us and out concerns, everyone there was professional and courteous.


StarStarStarStarStar Grate care but room tempature cold — 

Grate care but room tempature cold


StarStarStarNo StarNo Star I was given an oral swab and the nose swab. I ... — 

I was given an oral swab and the nose swab. I was told I tested positive for strep and was to be given a call if I tested positive for Covid. I received an email stating I was positive for Covid but no phone call. A little upsetting. Thanks


StarStarStarStarStar Each person I encountered was very kind and sup... — 

Each person I encountered was very kind and supportive


StarStarStarStarStar The staff was awesome! — 

The staff was so nice! I’ve never been to urgent care where they actually cared


StarStarStarStarStar They were organized, efficient and kind. They ... — 

They were organized, efficient and kind. They helped me.


StarNo StarNo StarNo StarNo Star Bad experience  — 

We waited inside the patient’s room for over 1 hrs for the doctor, when the doctor was assessing my daughter, he was lack of knowledge and was expressing words that I had never said about my daughters symptoms.


StarStarStarStarStar The doctor’s assistant was so kind. Thank you. ... — 

The doctor’s assistant was so kind. Thank you. The doctor was great.


StarStarStarStarStar Excellent service. Great doctors! — 

Excellent service. Great doctors!


StarStarStarStarStar Gena Medema — 

The waiting rooms were overflowing with patients and we had to wait for over 2 hours but just have to say the entire staff was amazing! They answered everyone’s questions politely and were very professional and friendly. I was very impressed and the test results were emailed incredibly fast. Thank you for the great care. We will definitely recommend your facility!


StarStarStarNo StarNo Star Still don’t know for sure if foot has a break. ... — 

Did not receive an after visit summary. Was told my foot had a break and was given the X-ray but no written statement of the radiologist report or the Dr. Was also told to go to IBJI for follow up. When I went to IBJI they asked why I wasn’t given a boot to wear and did not see a break in the foot on the X-ray. As of now I still don’t know if the foot is broken or bruised but I do have a special shoe to wear from IBJI. Now I am scheduled to see a podiatrist at IBJI. I have been given “the run around” as they say.


StarStarStarStarStar Highly Recommend! — 

Staff is so friendly and efficient. Was worth the drive for this location’s services.


StarStarStarStarStar Excellent Experience  — 

I came in extremely sick and Dr. Cindy was absolutely amazing. She gave me a very thorough examination and was determined to help me get better. After a nebulizer, IV, pain meds, and steroids, I was feeling much better upon leaving. Dr. Cindy genuinely cared and was so kind and compassionate. She very thoroughly explained what was going on, the tests conducted, and explained the medications I would need to take to get better. She also offered a follow up with her to ensure that I was getting better.


StarStarStarStarStar Courteous, kind and professional staff. Dr. Hol... — 

Courteous, kind and professional staff. Dr. Holterman was thorough, he listened, and l did not feel rushed. Thank you!


StarStarStarStarStar Thanks a lot for your help and appreciate Your... — 

Thanks a lot for your help and appreciate Your kindness and dedication to work .


StarStarStarStarStar Excellent Medical Care — 

Well organized office and staff. Dr. was very attentive and caring. I highly recommend DuPage Immediate Care!


StarStarStarStarStar Excellent staff, excellent professional staff a... — 

Excellent staff, excellent professional staff and service. The doctor was very clear in explaining every detail and every question asked was answered professionally. Thank you very much.


StarStarStarStarStar Great service. The dr was thorough with us and ... — 

Great service. The dr was thorough with us and it didn't take long at all


StarStarStarStarStar Quick and friendly  — 

I live behind one of their clinics and I went there after making an appointment. I didn't have to wait to long and they led me to my exam room. The nurse and doctor were very friendly and explained everything. I received my COVID results quickly and healed just fine. I am glad I didn't have to go sit in a hospital hoping they squeezed me in.


StarStarStarStarStar This place is great — 

I was a little worried going in that I would have to wait for a long time with my sick daughter but they took good care of both of us and I was able to understand what needed to happen every step of the way.


StarStarStarStarStar Having visited the DuPage Immediate Care for su... — 

Having visited the DuPage Immediate Care for surgical intervention a third time as a walk-in patient within the last six months, I can only offer the highest recommendation and praise for this excellent medical facility for anyone seeking medical or surgical treatment. The medical receptionists and medical staff are very helpful in registration to point-of-care. Moreover, the very kind, humble, cool and great general surgeon, Dr. Holterman, is the DaVinci of surgeons in the Oak Brook suburb area--his skill and surgical outcomes are flawless and relieving! He and his excellent assistant AJ, and supporting staff ensure complete patient satisfaction and improvement of quality of life. At times, a busy clinic but any short wait time is worthwhile! The medical team demonstrate skill, compassion and patience in a clean clinical facility. If there is any critique, I might recommend a facilities engineer fix the outside entrance door so it does not slam hard which can be heard in the reception area. As a patient, I am very grateful to the excellent medical and surgical care of DuPage Immediate Care, wonderful staff and medical care; hence, I'll be back again for any other medical intervention!


StarStarStarStarStar Great care was given to me!!  — 

Great care was given to me!! They are professional, caring and wonderful!


StarNo StarNo StarNo StarNo Star Long wait — 

Apt was at 6 and had to wait till 10pm to get seen. Horrible wait time.


StarStarStarStarStar The doctor and staff were incredibly caring — 

The doctor and staff were incredibly caring


StarStarStarStarStar Excellent customer services and staff — 

Excellent customer services and staff


StarStarStarStarStar Never knew these places existed before until I ... — 

Never knew these places existed before until I needed some care. Went over there, got treated, feel much better. God forbid I need urgent care again, if I do I'll go back to DuPage urgent care definitely.


StarStarStarStarStar Great customer service experience, friendly, ki... — 

Great customer service experience, friendly, kind and respectful include dr. listens to patient concern and explains test results. Very helpful leave clinc knowing examination went well.


StarStarStarStarStar  — 

I was sick and feeling awful. Everyone there from the intake at the front desk to the techs and Doctor Wollenschlage were kind and concerned about my well being. And there were results and remedies!


StarStarStarStarStar Pleasant office staff, short wait, great doctor... — 

Pleasant office staff, short wait, great doctor


StarNo StarNo StarNo StarNo Star Poor experience- we were not even seen here. — 

We signed up online. After waiting over an hour and 20 minutes (the estimated wait was an hour) at the building, I went in to check on our appointment for our 2 year old who had hurt her arm. I was told it would still be a while and that we should go home and wait for a call to come in. Over an hour and a half after that, someone called and told me their X-ray machine was down (which is really bad for an urgent care) and that there was no point in us being seen there. They asked to cancel our appointment. So after waiting all morning for my daughter to be seen, they cancelled the appointment and we had to go to another urgent care where we had a much better experience.


StarStarStarStarStar Very friendly doctor, resolved our issue right ... — 

Very friendly doctor, resolved our issue right away.


StarStarStarStarStar Dr. Cynthia went above and beyond to help my da... — 

Dr. Cynthia went above and beyond to help my daughter and son feel better. She was kind and caring, and working late into the night. We're glad for the late hours that the clinic is open, and for the docs and nurses and staff who are able to make that available to us. Thank you!


StarStarStarStarStar When my daughters are sick and can’t get appoin... — 

When my daughters are sick and can’t get appointments with their pcp I love coming here the doctors are nice and the staff is nice also I like that you can wait in your car and they will let you know when your turn is and come inside ..


StarStarStarStarStar Great place treated me awesome — 

Great place treated me awesome


StarStarStarNo StarNo Star Long wait — 

They said an hour wait and I was still waiting after 1.5 hours so I left!


StarStarStarStarStar ❤️❤️❤️ lovely staff great energy  — 

❤️❤️❤️ lovely staff great energy


StarStarStarStarStar Love the energy and the employees thanks  — 

Love the energy and the employees thanks 😊


StarStarNo StarNo StarNo Star Very poor customer service. I had to call 5 ti... — 

Very poor customer service. I had to call 5 times and 24 hours later to find out the test results that take 45 min..


StarStarStarStarStar Excellent care — 

Excellent care from a caring physician. Thank you to the provider who thoughtfully cared for my sick son. The wait was very long, but worth it in the end.


StarNo StarNo StarNo StarNo Star Take away there Licenses!!  — 

My primary care doctor is threw Northshore but I went here because a family member recommended them to me. Worst decision ever. When I first showed up there was no other patients in the office. I sat in the waiting room for 30 min watching and listing to everyone one of the nurses and doctors chit chatting. When I was finally escorted to my room I was accompanied by a very rude nurse who was also training someone at the same time. I had the flu bad and my head was pounding. When the nurse checked me in she was being very short with me and seemed unconcerned with her job or my well being while training someone at the same time. She jammed a stick down my throat with no ease or concern for my well being and as she left she slammed the door shut! That was just the beginning. When the doctor came in I described what I was feeling to her and she immediately diagnosed me with bronchitis without taking and necessary steps to determine if that was the actual ailment I was dealing with. Her assistant than took X-rays of my chest and I went back to the room. I waited in that room for over a hour before I walked out to ask what was going on. I found all of them eating and giggling in the middle of the hallway. The assistant than told me they won’t send him the X-rays so I have to wait. So, ok fine I waited. I than asked if they could perform a flu and Covid test on me just to make sure because the flu was going around. I actually took a walk outside because I couldn’t breath in that room. When the doctor came back she said I have bronchitis and marched me to the pharmacy to get prescriptions. This is all by the way still without taking a flu test or getting the results from the X-rays. So I leave 10 min later I get a call from the doctor asking me to come back because they miss diagnosed me. I went back. The original nurse that I had yelled at me when I asked what was going and told me it’s not there fault I was complaining I was waiting. She needs to loose her license!!


StarStarStarStarStar This was the most pleasant experience I’ve ever... — 

This was the most pleasant experience I’ve ever had at an urgent care center. Friendly staff, nice medical assistant and nice doctor. Quick in and out. I really like that you can make an appointment too. I highly recommend this center.


StarStarStarStarStar The Dr and staff were so professional and frien... — 

The Dr and staff were so professional and friendly to me a visitor from out of state!


StarStarStarStarStar The doctor that took care of her listened to my... — 

The doctor that took care of her listened to my concerns for my daughter. As well what the school was asking me for her to get back she gave me the note. Also the pharmacy was so convenient, and she took care of us very well. Definitely a good place to come like moments like this.


StarStarStarStarStar Everyone was helpful and it was conv — 

Everyone was helpful and it was convenient


StarStarStarStarStar Dr Cynthia knows her stuff.  — 

Dr Cynthia knows her stuff.


StarStarStarStarStar Very efficient and helpful. The system with num... — 

Very efficient and helpful. The system with numbers makes it organized and you can see how long the wait may be . The doctor and nurse were great and listened attentively. Very professional but kind .


StarStarStarStarStar The doctor was very informative, caring and dil... — 

The doctor was very informative, caring and diligent in providing excellent care.


StarStarStarStarStar Visit was quick. Wait time was long but it was ... — 

Visit was quick. Wait time was long but it was very convenient to be able to sign up on line and be updated on the place in queue so we were able to leave home just in time. They also called us right afrer visit when we forgot some items in the room.


StarStarStarStarStar Amazing nurses and doctors. Great help from rec... — 

Amazing nurses and doctors. Great help from receptionist as well


StarStarStarStarStar Thanks for helping me with an ear and throat in... — 

Thanks for helping me with an ear and throat infection. Looking forward to the medicine helping. It has somewhat. Thanks again !!!


StarStarStarStarNo Star Very friendly staff and doctors.  — 

Very friendly staff and doctors.


StarStarNo StarNo StarNo Star I was very ill and was given a strep test. I h... — 

I was very ill and was given a strep test. I had no symptoms and the strep test came back positive. I asked them to do another one and it came back negative. They did a virus culture and I got the results quickly. I gave a stool sample and over a day later I got a phone call saying that they messed up the sample and I would have to come back. I was really upset because I hadn’t been feeling well and was pretty sure there was something going on with a bacteria or a parasite. I felt that their negligence caused me to have to take another day off of work and go see my regular doctor. I probably will not return.


StarNo StarNo StarNo StarNo Star Too many people in the waiting area. Then, the ... — 

Too many people in the waiting area. Then, the doctor was unprofessional. She was eating and talking with her mouth full of food. Yuck.


StarStarStarStarStar Great Place. — 

The receptionist were vey polite and the doctors were had great "bed side manners". When I need immediate medical attention, This is were I go.


StarStarStarStarStar The go to Doctor’s. — 

You guys are always there to help the Sick, and make them feel better.


StarNo StarNo StarNo StarNo Star Misdiagnosed as ear infection and step throat w... — 

Misdiagnosed as ear infection and step throat while it was actually blisters in the throat causing the infant not to eat. Had to go to a different doctor to get the right diagnosis. Unbelievably bad service after waiting 2 hrs to see the doctor.


StarStarStarStarNo Star Waited 2 hours and only 2 people in waiting are... — 

Waited 2 hours and only 2 people in waiting area when I got there.


StarStarStarStarStar Dr Cynthia is the best my wife loved her as her... — 

Dr Cynthia is the best my wife loved her as her Dr and I think she is great


StarStarStarStarNo Star The process was only somewhat painful to set up... — 

The process was only somewhat painful to set up an account, log in and be seen by a physician. Which these days is actually pretty good. The physician was attentive and helpful and was appropriately conservative in his suggestings and resulting prescription.


StarStarStarStarStar Super friendly, professional staff and Doctors.... — 

Super friendly, professional staff and Doctors. All my questions are always answered. Never long wait.


StarStarStarStarStar Amazing and friendly physician! If he had his o... — 

Amazing and friendly physician! If he had his own practice I would definitely make him my primary care doctor


StarStarStarStarStar Awesome staff and very caring.  — 

Awesome staff and very caring.


StarStarStarStarStar Service was quick and friendly the whole staff ... — 

Service was quick and friendly the whole staff gave good service and his doctor was a very nice lady made me feel very welcome .


StarStarStarStarStar Very helpful. . Made me feel better with the tr... — 

Very helpful. . Made me feel better with the treatment and the doctors were very kind. I loved the fact there was a pharmacy inside there as well


StarStarStarNo StarNo Star It was short staff the doctor and nurse was so ... — 

It was short staff the doctor and nurse was so helpful after hours of sitting there but overall experience was ok


StarStarStarStarStar  — 

Love Dr. Cynthia she is so caring and helpful such a wonderful doctor!


StarNo StarNo StarNo StarNo Star Sub par and painful experience  — 

I came in with a severe injury to my leg and was there for a period of a few hours, no one offered ice, a method to elevate my leg, or offer a cane, crutch, wheelchair or any assistance moving from room to room or to my car. In fact I was forced to stand at the front desk tablet for the entire check in process. No real treatment advice was offered. The diagnosis I was given was " you would know if it was torn..." Iwas also told the xray was negative, but negative for what... I don't know. Get an mri and then follow up. Was th e only real directive I had. I left the facility with the same amount of information I entered with. If I went home instead, at least I would have been able to elevate and ice, and take some more ibuprofen.


StarStarStarStarStar Thank you — 

The receptionist, nurses, doctor and pharmacist was friendly and professional. They listen to my medical needs a treated me in a timely matter. Yes, I would recommend DuPage Immediate Care.


StarStarStarStarStar  — 

I am from out of state. I had a great experience. I was in, in a timely fashion and the staff was very friendly and compassionate.


StarStarStarStarStar Awesome!!! — 

Awesome job! Knew exactly what the issue was upon seeing my spider bitten arm. Doctors and nurses were VERY kind and knowledgeable.


StarStarNo StarNo StarNo Star Nerve pain in neck — 

I needed an injection and found out DuPage doesn't do them, so that negated the reason for my trip


StarStarStarStarStar Good people and staff. — 

Very attentive and kind staff. Just what you need when you’re feeling in need.


StarStarStarStarStar Everyone was curitious and professional. — 

Everyone was curitious and professional.


StarStarStarStarStar  — 

Doctor was excellent. The computer link to register was terrible


StarStarStarStarStar Dr. Wollenschlager treated us with kindness…. — 

Dr. Wollenschlager treated us with kindness and respect. She patiently assessed both my wife and myself and addressed our primary reasons for coming in promptly.


StarStarStarStarStar Great & fast service. Nice Doc — 

Great & fast service. Nice Doctors


StarStarStarStarStar Staff and provider were quick, kind and thoroug... — 

Staff and provider were quick, kind and thorough. Although quick did not hurry through my visit and took great care of me.


StarStarStarStarStar 1 sick strep mom — 

Dr was wonderful. I would go see him again.


StarStarStarStarNo Star My complaint is being told 30 minutes and it wa... — 

My complaint is being told 30 minutes and it was 3 hours and mix up of medications.


StarStarStarStarStar The service was very good and the wait was very... — 

The service was very good and the wait was very minimum. Good service on the whole.


StarStarNo StarNo StarNo Star Poor follow up on issue raised after visit — 

While my visit went quick and was very informative about what to expect, when I received my discharge paper it was a little different then what I was told. I called back several time to speak with someone regarding the issue and the last person took my number and assured me they would call me back with an update, that never happened. Therefore, I’m not sure I will use this ic facility next time for me or my family.


StarStarStarStarStar Best Urgent Care — 

Everyone at this facility is SO nice and the doctor is amazing and has the best bed side manners. He has been wonderful to both me and my son!


StarStarNo StarNo StarNo Star Long wait. Saw Dr. For 3 minutes  — 

Long wait. Saw Dr. For 3 minutes


StarStarStarStarNo Star bathrooms were very dirty and I had to submit a... — 

bathrooms were very dirty and I had to submit a urine test - I had to clean it myself before I can even use it - no toilet paper or paper towels were restocked even though I mentioned it to the receptionist


StarStarStarStarStar Very good service,Dr.and staff was friendly and... — 

Very good service,Dr.and staff was friendly and explained all the procedure they was during see that I was better Thanks To The Dr.And staff


StarStarStarStarStar Very nice staff. Everything runs very fast and ... — 

Very nice staff. Everything runs very fast and efficiently. One complaint would be no masks available for those people who forgot to bring masks.


StarStarStarStarStar Hi we were seen on the sunday before labor day.... — 

Hi we were seen on the sunday before labor day. And it was absolutely free and hassle free. Although some information was entered in properly...the reps made it easy and convenient to fix. Also the dr and student pointed me in the direction of a walgreens who had the prescription ready within 20mins of leaving the office. For any other urgent care needs, ill be coming to this location


StarNo StarNo StarNo StarNo Star Never Again - Please investigate  — 

Worst Healthcare experience of my life!! This facility needs to be investigated and SHUT DOWN! Poor front desk service, poor time management, patients fighting over who was waiting longer to be seen next because the order of patients was incorrect (the medical assistant literally said, "who wants to go next? As if this was a circus show not a immediate care with people in pain!), Medical assistant violated HIPPA law by asking someone in the lobby what their medical concern was thankfully the person knew their rights!, the Indian lady at the front desk became confrontational and left her desk to come in my face after I made mention that she poorly estimated the wait time when I called ahead 12 mins before I arrived! What was "10 mins was actually close to 2 hours!" ....Doctor not wearing mask despite CDC rules (her reason was she was hot and said she didn't have covid) did not rewash hands each time she entered inbetween each patient, she was eating candy, Xray tech did not close door to room which is standard safety protocol, another tech thought she was about to insert my IV without gloves and when I asked if she washed her hands she got offended when I said but you just walked in here scratching your head with extensions! Then she got loud and defensive causing a scene as victim smh, the doctor was nice and did her best under the stress and demand, but she did not show my xray she only told me what report said and casually handed me the papers vs going over them verbally so I could be clear and understand next steps. Lots of unprofessionalism at this site! Only one or two people showed tact, seemed to be following the rules of standard care, and deserved to be there. Everyone needs to be reaccessed or REPLACED ASAP! The doctor tried to tell me to just go to the ER instead and NOW I SEE WHY! Elmhurst Hospital is grade A status and will most likely give you the treatment and quality service you deserve! I regret giving this place my time and good insurance!!


StarStarStarStarStar Place was Clean, very friendly staff. Was taken... — 

Place was Clean, very friendly staff. Was taken care of in a timely manner


StarStarStarStarStar Great location, Great service!! — 

Such a great location. Everyone was so kind and caring for my children.


StarStarStarStarStar This facility is always so caring  — 

This facility is always so caring


StarStarStarStarNo Star The doctor on call was more than attentive and ... — 

The doctor on call was more than attentive and very kind.


StarStarStarStarStar The doctor and entire staff were extremely nice... — 

The doctor and entire staff were extremely nice and helpful.


StarStarNo StarNo StarNo Star Mask Protection  — 

There is a sign on the front door requesting that people wear a mask and yet nobody in the reception area and/or the waiting room had on a mask including the employees. I was the only one wearing a mask. This really concerned me. I also needed to speak to the Doctor to ask what to take for my cough which was very bad and we didn’t discuss this before I left. When I got home I called and I left a message but never got a call back.


StarStarStarStarStar Highly recommend DuPage Medical Clinic — 

Dr. Agha introduced me to the DuPage Medical Clinic which is connected to Summit Dermatology. If you are looking for an outstanding dermatologist, Dr. Agha is the best. At the DuPage Medical Clinic, Dr. Kumar and Dr. Holterman are excellent. The entire team at DuPage Immediate Care is supportive, helpful and understanding. I had the best experience and will return for all future health issues.


StarStarStarStarStar I highly recommend!!! — 

Tried to get an appointment at a local Dr and was not able to. Also tried accessing immediate care but because I was COVID positive they wouldn't see me. I called to see if Dupage Immediate Care would see me and they said I could walk in. I was also able to get my meds insight which was a huge plus. I highly recommend!!!


StarStarStarStarStar Clean, friendly, professional  — 

Everyone was very friendly. The establishment was very clean. The nurse & doctor both listened, nothing was rushed. They really care about your well-being, even down to the on-site pharmacist. It was very easy to make the appointment & convenient to have my prescription before leaving.


StarStarStarStarStar I had a short wait time and the entire staff wa... — 

I had a short wait time and the entire staff was very nice and helpful.


StarStarStarStarStar Quick, professional & safe  — 

Quick, professional & safe


StarStarStarStarStar Staff were amazing! Thank you! — 

Staff were amazing! Thank you!


StarStarStarStarStar  — 

I was hours away from home and they really helped me when I needed them! They were amazing with my kids as well! They pharmacy inside was really quick and convenient! I would go back again!


StarStarNo StarNo StarNo Star We were waiting for see doctor 45 just regular ... — 

We were waiting for see doctor 45 just regular check up for my son. It wasn’t busy that time.


StarStarStarStarStar Excellent service as a walk in. — 

Excellent service as a walk in.


StarStarStarStarStar It was a timely visit and I didn’t have to wait... — 

It was a timely visit and I didn’t have to wait very long at all. I got rx’s for the meds I needed.I just wish that I had gotten some kind of paperwork that I could direct to my internist. Also the bathroom was not very clean with tp all over.


StarStarStarStarStar .. — 

It longer to find your location than it did to get the covid test. Overall a very good experience.


StarStarStarStarStar I was able to secure a place in line on the int... — 

I was able to secure a place in line on the internet. The Doctor saw me right away


StarStarStarStarStar The assistance I received was prompt, thoughtfu... — 

The assistance I received was prompt, thoughtful, supportive and reassuring. The doctor, nurse and reception staff were very considerate and made me feel heard and well cared for. Thank you all.


StarStarStarStarStar Extremely convenient and helpful.  — 

Extremely convenient and helpful.


StarStarStarStarStar Very courteous and friendly. G — 

Very courteous and friendly. G


StarStarStarStarStar Dr Wollenschlager was wonderful, and the nurse ... — 

Dr Wollenschlager was wonderful, and the nurse (?) that gave the shots was great, it didn't hurt! I was impressed with DuPage Urgent Care!


StarStarStarStarStar The staff was really friendly and I wasn't ther... — 

The staff was really friendly and I wasn't there long.


StarStarNo StarNo StarNo Star I would not recommend this Immediate Care facil... — 

I would not recommend this Immediate Care facility at all. After waiting in our car for an hour for our late night facility, our appointment was canceled without our knowledge. When we finally rescheduled and saw the doctor, he was quick to prescribe antibiotics without performing a strep test which I then asked if they were going to do. My daughter is on a other medication and when I asked about taking the 2 together, he said it should be fine. Upon googling and later contacting our specialist, found out it was NOT ok to take together. This is my second time at this facility and my 1st time was not a good experience either. The only positive thing I can say is that the medical assistant was very very nice.


StarStarStarNo StarNo Star Yet to receive test results — 

Yet to receive test results


StarStarStarStarStar The doctors and nurses are knowledgeable, have ... — 

The doctors and nurses are knowledgeable, have a great deal of expertise in their specialties, and are very compassionate and caring. I would definitely recommend their services to a friend or colleague! 5 stars


StarStarStarStarStar Great Staff — 

The Dr took time explaining the problem The nurse or whoever gave the shot was gentle and professional (male) We did not have to wait long.. It was clean inside and out.


StarStarStarNo StarNo Star Never Got My Prescription  — 

I came in Friday for a COVID test and requested a Paxlovid prescription to shorten the duration of my symptoms. The doctor said no problem, told me they would call my pharmacy, and then I never heard anything. I called the front desk, got transferred to a voicemail, now it’s Monday and I never got my prescription. Luckily, I’m feeling better on my own. It felt like I wasted my time going into the clinic, though.


StarStarStarStarStar Great service and knowledgeable people  — 

Great service and knowledgeable people


StarStarStarStarStar Girls at the check in desk could NOT be more fr... — 

Girls at the check in desk could NOT be more friendly. You’re lucky to have them.


StarStarStarStarStar Very friendly and effective health care.  — 

Very friendly and effective health care.


StarStarStarStarNo Star It was great experience ,despite waiting time, ... — 

It was great experience ,despite waiting time, staff is friendly, kind too, M.D.was professional and knowledge, appreciate the long working hours that really help us avoid longer ,unnecessary visits to E.R with longer waiting time


StarStarStarStarStar Medical team was wonderful. Very caring. — 

Medical team was wonderful. Very caring.


StarStarStarStarNo Star Staff — 

Staff very nice. Wasn't happy with antibiotic gave to me due to when I googjed it it said ir was double strength and 1 am I had a re action and went to Hinsdale er


StarStarStarStarStar  — 

Very pleased with doctor, tech (nurse?) and reception. Thank you.


StarStarStarNo StarNo Star Very long wait time.Dr.  — 

Very long wait time. Dr. was excellent


StarStarStarStarStar Very professional and caring staff! — 

Very professional and caring staff!


StarStarStarStarStar The service was excellent I had a EKG and was i... — 

The service was excellent I had a EKG and was in and out promptly I will definitely recommend Dupage Immediate Care to friends and family. Lonnie Phillips


StarStarStarStarStar  — 

It took awhile to check in as a new patient but once that was completed, the staff was friendly & efficient. Dr. Came in after wards to explain things & give prescription.


StarStarStarStarStar The entire staff was so friendly and caring! I ... — 

The entire staff was so friendly and caring! I was in serious pain and although they couldn't solve the issue they helped me relive the pain and get connected with a specialist. For the amount of pain I was in, they took care of me so well and really cared. I was very impressed and grateful for everyone that helped me that night!


StarStarStarStarNo Star liked getting prescription at the same place. ... — 

liked getting prescription at the same place. leaving a urine specimen was not easy, not enough equipment in restroom to sit the container etc.,


StarStarStarStarStar Very nice staff and doctors  — 

Very nice staff and doctors


StarStarStarStarStar Your Dr is so great! He has looked at my siste... — 

Your Dr is so great! He has looked at my sister a few times in the past. He always takes great care of her.


StarStarStarStarStar  — 

The staff was very friendly and the doctor was very professional. The care my daughter received was very good


StarStarStarStarStar Friendly staff, not too long a wait, instructio... — 

Friendly staff, not too long a wait, instructions for next step in healing.


StarStarStarStarStar Very friendly and professional.  — 

Very friendly and professional.


StarStarNo StarNo StarNo Star  — 

We still have not received our test results


StarStarStarStarStar Amazing staff and was attended very quickly.  — 

Amazing staff and was attended very quickly.


StarStarStarStarStar Theyare very good and fast!  — 

Theyare very good and fast!


StarStarStarStarStar Doctor and nurse were kind, professional and ef... — 

Doctor and nurse were kind, professional and effective in treating me with marked and quick improvement in my condition


StarStarStarStarStar This was the first time I used the services of ... — 

This was the first time I used the services of the DuPage Immediate Care. I needed blood drawn for the doctor who is treating me and it was a very efficient after my 20 minute wait after signing in.


StarStarStarStarStar Absolutely amazing Drs and Nurses. We always fe... — 

Absolutely amazing Drs and Nurses. We always feel listened to and they are so caring! If there are a few people, we can wait in the car and the app tells us our position in line. I sometimes run to Pete’s grab groceries then it’s time to go.


StarStarStarStarStar Everyone was very nice and very efficient — 

Everyone was very nice and very efficient


StarNo StarNo StarNo StarNo Star Extremely long wait times — 

I spent two hours here for a simple TB test and physical. I had reserved my appointment 1 hour prior and still ended up waiting in total 3 hours to be seen. Medical providers were improperly wearing their masks! Several people in the waiting room were also not wearing masks despite the requirement. Overall I felt uncomfortable here.


StarStarStarStarStar The doctor and nurse were both so nice, helpful... — 

The doctor and nurse were both so nice, helpful, and calming. They helped me with my illness and also made me feel good emotionally as well.


StarNo StarNo StarNo StarNo Star COVID-19 tests should be free; it is unethical ... — 

COVID-19 tests should be free; it is unethical for you guys to charge a physician visit for it. You did not answer the phone. Also, it took 16 hours to get my results and I had to go to another clinic to get a second test for travel.


StarNo StarNo StarNo StarNo Star The Indian girl at the front desk was unwelcomi... — 

The Indian girl at the front desk was unwelcoming/rude and when I told her I had an appointment she ignored me, when I asked for a mask she insisted that I fill out paperwork first before I can get a mask. I literally had to argue with her to get a mask since they were All out of stock when I walked in. Not sure if she forgot about Covid or if she forgot where she worked but she needs way better training but nurses and doctor were great and knowledgeable.


StarStarStarStarStar Wonderful staff — 

Receptionist, billing representative, and medical assistant were very polite and helpful. Medical assistant didneven mind when I asked her to redo my blood pressure. I told her automatic blood pressure machine probably not accurate. She even did third time with old school manual blood pressure cuff. Dr. Cynthia was very thorough doing my physical and has excellent bedside manner


StarNo StarNo StarNo StarNo Star Was told a totally inaccurate wait time and the... — 

Was told a totally inaccurate wait time and then was given the wrong prescription and had to go to the ER.


StarNo StarNo StarNo StarNo Star Pls have a good triage team to determine which ... — 

Pls have a good triage team to determine which patients are capable of being seen by that doctor and which aren’t. If you are unable to provide service then don’t let the patient wait for 2 hrs before being told nothing can be done. You should be able to gauge that prior at the time of check in.


StarStarStarStarStar The staff was very helpful and knowledgeable. ... — 

The staff was very helpful and knowledgeable.


StarStarStarStarStar I love the care and understanding provided by t... — 

I love the care and understanding provided by the staff


StarStarStarStarNo Star I got there 5 mins before opening and no one wa... — 

I got there 5 mins before opening and no one was in the office. In fact I saw a desk person pull into the lot a couple minutes after open time. Then there were issues, no key, couldn't figure out how to unlock the door etc. The paperwork I was given to fill out was for workman's comp which is NOT why I was there. I felt it was very loosely run.


StarStarStarStarNo Star I feel the care received was good but the wait ... — 

I feel the care received was good but the wait to receive care was very long


StarStarNo StarNo StarNo Star Front desk is not welcoming and unprofessional.... — 

Front desk is not welcoming and unprofessional.


StarNo StarNo StarNo StarNo Star This is my first time visiting and I have to sa... — 

This is my first time visiting and I have to say that my experience was horrible due to the wait time.


StarStarStarStarStar Very convenient and quality care for little one... — 

Very convenient and quality care for little ones. Child friendly!


StarStarStarStarStar Dr. Cindy is THE most caring doctor I've EVER h... — 

Dr. Cindy is THE most caring doctor I've EVER had! She took such wonderful care of me that I can't even express how grateful I am!


StarStarStarNo StarNo Star I did get to see a doctor and have a few pictur... — 

I did get to see a doctor and have a few pictures taken.


StarNo StarNo StarNo StarNo Star Find another immediate care.  — 

Chose this location because you can reserve your spot in line, online. This was the best option with a 5 year old with an injured elbow. Arrived at our scheduled time, remained in our vehicle, as we were told we were 5th in line. After an hour of waiting we were finally next in line - where we remained for another 40 minutes. I called inside and they casually told us to come in and they would “check us in.” Figured we already were, since I had submitted all our paperwork. Walked in to find people not wearing masks, including nurses. One nurse was openly venting how miserable she was and how she was going to call in sick for a week. I understand that medical professionals are being overworked but I felt it was extremely unprofessional for her to be discussing this in ear shot of patients. Once we were finally in an exam room we were taken care of by a Hispanic man, whose name I wish I had taken because he was the only positive part of our experience. He was actually the X-ray technician who took wonderful care of my nervous 5 year old. Apparently he works at a local hospital, which the doctor shared with me and began to describe the violence he says every weekend with so many gun shot victims and shootings. SHE DISCUSSED THIS IN FRONT OF MY 5 YEAR OLD. After she looked at my son’s arm she said we needed to wait for a radiologist to look at the X-rays. This took an hour, without being updated. The X-ray tech was the one who came in to check on us and he apologized for the wait. He said he would check on the radiologist’s progress, who was off-site. The doctor finally came in, with her mask under her nose, and we were told he needed an MRI. They refer patients to Bright Lite where you can pay out of pocket rather than wait for insurance authorization, which could take up to 4 days. Strange. What they fail to mention is that there is not an ortho doctor available to read the MRI! Waste of my time. Will stick with Hinsdale Orthopedics in the future or an ER.


StarNo StarNo StarNo StarNo Star The worst place ever never going back there — 

The worst place ever never going back there


StarStarStarNo StarNo Star Doctor was excellent. — 

Doctor was excellent. Accurate diagnosis & treatment. Very clear explanation of diagnosis. Extremely kind to 3year old. My issue & reason for mediocre review is that I scheduled an online appointment, and arrived early for scheduled time, but had to wait 2 1/2 hours past my appointment time for 3 year old to be seen.


StarNo StarNo StarNo StarNo Star Doctor never closed the door to protect my priv... — 

Doctor never closed the door to protect my privacy, didnt give me the time of day and made a suggestion as he walked out the door. FYI the suggestion he gave was something I already stated I was doing. It’s clear he listened to NOTHING I had to say.


StarNo StarNo StarNo StarNo Star Doctor gave incorrect information about a presc... — 

Doctor gave incorrect information about a prescription. I was told I had to stop breastfeeding on the drug, but that was incorrect. Wait time in the room was unnecessarily long and staff were not very professional. I could hear their conversations about other patients through the door.


StarStarStarStarStar Professional staff. Easy 1st time check in. S... — 

Professional staff. Easy 1st time check in. Short wait time. Friendly and informative Doctor


StarNo StarNo StarNo StarNo Star Interminable long wait time. Only one person i... — 

Interminable long wait time. Only one person in waiting room when I arrived. Then, 90 minute wait for service. Then, had to provide a lengthy medical history. All I needed / wanted was the two minute COVID test. What a waste of my time and my wife's time.


StarStarStarStarStar  — 

Seamless. Great visit as my Son hurt his ankle playing Football. Dr. was excellent!


StarStarNo StarNo StarNo Star  — 

There seemed to be a major wait time. Patients in the waiting room kept asking when they were going to be called. Patients were coming out of their care rooms and looking for staff in the hallway that happened to be laughing and talking about things unwork related. Completely ignoring the Patients standing in the halls. Care given to me was great. I understood everything that was being told to me and the nurse who helped the doctor was kind and professional. Then I received not just my test results via email, but a different patients results.


StarStarStarStarStar Excellent Care and service — 

Excellent Care and service


StarStarStarStarStar Excellent service  — 

Everyone was very nice and helpful. A very smooth process and little waiting


StarStarStarStarStar Excellent on all aspects of the experience! — 

Excellent on all aspects of the experience!


StarStarStarStarStar Great support, caring staff. — 

Great support, caring staff.


StarStarStarStarStar Excellent resource using board certified physic... — 

Excellent resource using board certified physicians. Got my lab results in 2 hrs for PCR COVID test and respiratory panel. Very helpful


StarStarStarStarStar 5 stars The staff and doctor were very professi... — 

5 stars The staff and doctor were very professional.


StarStarStarStarNo Star Staff was friendly and time to get test was ver... — 

Staff was friendly and time to get test was very good


StarNo StarNo StarNo StarNo Star Dr got panic for nothing, she referred us to th... — 

Dr got panic for nothing, she referred us to the hospital where it was not to and refused to do anything to him, just charged us for nothing


StarStarStarStarStar Thay are very nice and helpfull — 

Thay are very nice and helpfull


StarNo StarNo StarNo StarNo Star I did not receive good customer service here. A... — 

I did not receive good customer service here. And will not return. I understand that it’s a storage in nurses, by the end of the day everyone is ready to go home. But that doesn’t mean you shouldn’t treat patients with care. My 15 month old had a fever of 103 and I was told he was fine. I shouldn’t have to ask the nurses to do their job. I had to repeatedly ask for my son to be checked out in the room.


StarStarStarStarStar Nurse working there were great with my daughter... — 

Nurse working there were great with my daughter had a lot of patience with her


StarStarStarStarStar  — 

Dr. Mark Holterman and staff were excellent; very professional, knowledgeable and attentive. Thank you.


StarStarStarStarStar Staff were compassionate, respectful and Dr was... — 

Staff were compassionate, respectful and Dr was awesome


StarStarStarStarStar Was able to help me that day and I feel better ... — 

Was able to help me that day and I feel better already.


StarStarStarStarStar very very nice people dr Kumar was excellent i... — 

very very nice people dr Kumar was excellent i gave them 5 star rated


StarStarStarStarStar I always take my kids here because doctors are ... — 

I always take my kids here because doctors are prompt, explain to me my kids diagnosis, and medication is dispensed fast in the pharmacy that is next door.


StarStarStarStarStar Always prompt and professional, I prefer Dupage... — 

Always prompt and professional, I prefer Dupage over other immediate care centers.


StarStarStarStarStar ... — 

Very good follow Thur doctor was patient and thorough in the time she was with me


StarStarStarStarStar Very professional and courteous  — 

Very professional and courteous


StarStarStarNo StarNo Star Provided some relief but I needed a stronger dr... — 

Provided some relief but I needed a stronger drug.


StarStarStarNo StarNo Star Dr doctor didn’t pull up his mask the first few... — 

Dr doctor didn’t pull up his mask the first few minutes of my visit!


StarStarStarStarStar Dr. Wollenschlager was amazing. Love her bed si... — 

Dr. Wollenschlager was amazing. Love her bed side manners and her know wedge she knew what was wrong before any tests came in.


StarStarStarStarStar Very kind, efficient and cleanHardly waited at... — 

Very kind, efficient and clean Hardly waited at all. Double registration May be confusing to the elderly


StarStarStarStarStar Quick service and apprpriate treatment. — 

Quick service and appropriate treatment.


StarNo StarNo StarNo StarNo Star Not Clear  — 

Guests in waiting room not wearing masks and the front desk did not try to enforce it until I said something to them about it. There was some kind of sticky splatter all over the chair in the patient room, as well as on the floor and wall. Overall facility seemed disheveled and not clean.


StarStarStarStarStar DuPage Immediate Care is my first choice when o... — 

DuPage Immediate Care is my first choice when one of my kids is sick. It's so easy to book, the staff is so friendly and informative and the facility is comfortable if there is an extended wait time (think: peak COVID). I especially love the same-day COVID PCR test results


StarStarStarStarStar 5 stars — 

Very convenient, fast, and kind care. Will definitely come again


StarStarStarStarStar It was very pleasant and helped me out with... — 

It was very pleasant and helped me out with all my v question and answers


StarStarStarStarStar good service from Md. whom I saw within 20 min.... — 

good service from Md. whom I saw within 20 min.


StarStarStarStarStar Service was great! Staff was friendly and welco... — 

Service was great! Staff was friendly and welcoming. Facility was clean and I would definitely go back if I need to. There are a lot of rude doctors out there and the one who took care of me that day was so easy to get along with.


StarStarStarStarStar ❤️ Thank You! ❤️ — 

I felt like we were very lucky to have been seen by Dr. Kumar, this week. We needed to rule out Covid-19, because my 9yr old was suffering from a 2-day stomach flu. Dr. Kumar and his nursing staff were friendly, kind and caring. They administered a covid swab, in addition to treating my child’s restless stomach and massive dehydration. And although the recovery has been slow after 2 full days of illness, I appreciated a doctor looking over our situation. I’d definitely return to this facility and I’d even ask to see Dr. Kumar again. His concern and overall kindness really made a difference after a few days of feeling miserable. Thank you for taking such good care of us, DuPage Medical Care!


StarStarStarStarStar They are very thorough, very professional — 

They are very thorough, very professional. Best to make an appointment if possible. Without one, you can wait for hours. With one, we were in within 5 minutes of our appointment. The long wait was for a covid test at the beginning of the pandemic, so the long wait was to be expected. There is a wonderful pharmacy on the premises also. Very convenient, also very helpful


StarStarStarStarStar so nice & professional  — 

Everyone was so nice & professional & seemed to really care about my issues


StarStarStarStarStar I appreciate the service I've gotten the doctor... — 

I appreciate the service I've gotten the doctor nurses and everyone was wonderful they helped me will they help me and thank you guys for everything you have done for me


StarStarStarStarStar Very pleased with the staff and the promptness ... — 

Very pleased with the staff and the promptness of service


StarNo StarNo StarNo StarNo Star PCR COVID-19 test — 

The service of getting a PCR COVID-19 test for my wife and me was fine other than the fact that Dr. Mark seemed to go out of his way to say that wearing masks and the COVID-19 vaccines don’t work and told us to read the literature. This is contrary to what our personal physicians and trusted people of science have told us throughout this God forsaken pandemic. Needless to say, we were extremely disappointed and will not return to this facility.


StarStarStarStarStar I have been to you before and was very happy. ... — 

I have been to you before and was very happy. Sorry to say not this time


StarStarStarStarStar The doctor snd the entire staff were very profe... — 

The doctor snd the entire staff were very professional and nice I hardly had to wait I would highly recommend


StarStarStarStarStar  — 

Went to get a PCR test it was Very easy experience, attentive and friendly staff. Received my results via email within couple of hours. Highly recommend this clinic


StarStarStarStarStar Great staff! Great personalitys and they actual... — 

Great staff! Great personalitys and they actually care


StarStarStarNo StarNo Star Check in staff is not very helpful. — 

Check in staff is not very helpful.


StarNo StarNo StarNo StarNo Star The front desk girl was beyond rude it was as u... — 

The front desk girl was beyond rude it was as us walking in was making her life difficult or something. If you don’t want to work don’t work but do not mistreat your guests


StarStarStarStarStar Great place to go when you need medical attenti... — 

Great place to go when you need medical attention. Very nice to receive a call to see how you are feeling after being there. Thanks


StarStarStarStarStar Care for all. — 

You guys are there for the patient that needs care immediately and are available all the time.


StarStarStarStarStar Very helpful and professional — 

Very helpful and professional


StarStarStarStarStar Prompt, courteous, respectful, competent servic... — 

Prompt, courteous, respectful, competent service.


StarStarStarStarNo Star Came in for a Covid test. Registration was eas... — 

Came in for a Covid test. Registration was easy. Wait time was about 20 minutes. Had test results later that evening. Staff was friendly.


StarNo StarNo StarNo StarNo Star Cost was way above market. Provided PCR test w... — 

Cost was way above market. Provided PCR test was not what they wanted at the airport - Birthdate was missing


StarStarStarStarStar I had a great experience at your OakBrook Terra... — 

I had a great experience at your OakBrook Terrace location. It was easy to register online and once I arrived I was immediately seen by Paula who is extremely knowledgeable , kind and patient with my care. I will definitely recommend DuPage Immediate Care not only for the service but the care


StarStarStarNo StarNo Star Great doctor, terrible operations — 

The doctor was great and loved being able to wait at home and in car instead of in waiting room. Had issues getting ahold of anyone in clinic after my prescriptions never were received at pharmacy. May have been an issue with cvs however no one answered the phone, no call back, no response to emails. I physically had to walk back in after being told I had pneumonia and even then, I was told the doctor who was treating me left for the day and I’d have to call back tomorrow because they couldn’t find my antibiotics in the chart. Walked away with only a script for an inhaler. Didn’t get to start treatment until two days later when I had to rebook an appointment just to get my full prescriptions from the first appointment. I know this industry is being hit hard but this was definitely frustrating. I had to rebook my follow up with the front desk receptionist and day of, it wasn’t in their system. Luckily the walk in wait wasn’t long but man, not cool. Dr Kumar and Abed have been great and that’s why I continue to come back. Not sure I’d want a friend let alone a stranger go through with the same experience I had. I continue to come back because I’ve been lucky enough to get this pair of health care providers and I feel like they care about getting me through this despite the operational obstacles.


StarStarStarStarStar You literally saved our family. I had taken my... — 

You literally saved our family. I had taken my son to the ER at Elmhurst hospital. After 45 minutes in which he was never triaged, I was told he had an additional 3 hour wait. I went to pick him up and found him in a wheel chair vomiting. I took him straight to your facility and he was helped. I, myself had no luck in seeing a doctor at Duly Health care as I had Covid and underlying health issues. You again, pulled through and I am now healthy. There are no words that can express the gratitude my family has for your doctors, nurses, receptionist, pharmacist and facility! Each member was empathetic, patient, and most caring! You are my #1 health care facility.


StarStarStarStarStar Very organized and well cared for/ — 

Very organized and well cared for/


StarStarStarStarNo Star Already recommended you to a co-worker — 

Already recommended you to a co-worker


StarStarStarStarStar Excellent  — 

I like that you are close and offer medical help. I've only been in for COVID vax and a test. Everything was handled very professionally and quickly.


StarStarStarNo StarNo Star I'm still waiting for my result . got 3 of thes... — 

I'm still waiting for my result . got 3 of these things rating put no results


StarStarStarStarStar Excellent service. Friendly Highly recommended... — 

Excellent service. Friendly Highly recommended


StarStarStarStarStar Nurse Paula was fantastic. Very kind and helpf... — 

Nurse Paula was fantastic. Very kind and helpful.


StarStarStarStarNo Star  — 

Very satisfied with medical staff but I still have not received COVID test results from Friday morning. I've called several times about this and also about my continuing diarrhea. No response. Frustrating and disheartening.


StarStarStarStarStar  — 

I was very impressed with the online sign up for my Covid test. When I signed up the wait time was one hour and fifty minutes. The system kept me informed and when I was asked to make my way to the lobby I waited less then ten minutes inside. I didn’t receive my results till the next day but otherwise things went well. I did absolutely no paperwork when I was in the office. Just waiting for my name to be called and received my test and left the facility. Felt safe the whole time. Only wish I wasn’t positive. I will be returning to hopefully get a negative test to resume my life.


StarStarStarStarNo Star The people who work there are all friendly and ... — 

The people who work there are all friendly and knowledgeable!


StarStarStarNo StarNo Star I was able to make an appointment on line howev... — 

I was able to make an appointment on line however, I did leave several messages when I received no answer on the phone and never received a call back. Maybe don't have the option to leave a message if calls will not be returned.


StarStarStarNo StarNo Star Wrong test results told I was negative for Covi... — 

Wrong test results told I was negative for Covid and I was positive Possibly infected my family due to false negative results


StarStarStarStarStar Cured of Covid  — 

Dr Holterman brought me back to life I was sick for 1 day with Covid and he really helped me out with the medicines he gave me he is a doctor of the people and should be praised for that thank you so much Dr Holterman


StarStarStarStarStar  — 

The service I received at my appointment was great but when I called for a follow up question nobody bothered to call me back.


StarStarStarStarStar Receptionist was very good! She kept everything... — 

Receptionist was very good! She kept everything moving.


StarStarStarStarStar Easy to do everything online and love the waitl... — 

Easy to do everything online and love the waitlist system so you know when to head over!


StarStarStarStarNo Star Great Services, very friendly sraf — 

Great Services, very friendly staff


StarStarStarStarStar Outstanding covid testing program that works we... — 

Outstanding covid testing program that works well for patients. Very efficient process! Great receptionists.


StarStarNo StarNo StarNo Star I wouldn't recommend because I've been waiting ... — 

I wouldn't recommend because I've been waiting for my Covid 19 results went in on the 28 of December I been calling leaving voicemails no one has gotten back to me at all very disappointing


StarStarStarStarStar Got me in quickly with being very bus — 

Got me in quickly with being very busy


StarNo StarNo StarNo StarNo Star Terrible front desk check in service. Total vis... — 

Terrible front desk check in service. Total visit took 1 hour 15 minutes VS other facilities done in ten. Check in process slow and running very late. Results like did not work and could not reach a person to help us get results. Bad experience, will not be back.


StarNo StarNo StarNo StarNo Star Front desk check in process and technical proce... — 

Front desk check in process and technical processes were awful. Front desk allowed us to wait over 30 minutes past our time before they realized we were not even checked in. Process that takes 10 minutes at other facilities took over an hour and 15 min here. Test results came in a link that could not be opened stating it was expired. When calling the office to reset the link was hung up on, sent to voicemail. Test results were confusing. Will never go here or recommend again. Providers were nice.


StarStarStarStarStar Was able to get an appointment the same day and... — 

Was able to get an appointment the same day and received excellent care.


StarStarStarStarStar Was able to get an appointment for day of and r... — 

Was able to get an appointment for day of and received excellent care.


StarStarNo StarNo StarNo Star Confidence level ZERO — 

When we came in for the first vaccine shots, they were on the 2nd floor & separated from the rest of the clinic. This week for the booster, standing around waiting with those getting tested, my confidence level with the clinic, dropped to zero.


StarStarStarStarNo Star Having to wait 2-3 hours to get a Covid test or... — 

Having to wait 2-3 hours to get a Covid test or seen for a Covid vaccine is wrong, unethical, not medically efficient. Having the registration process rely 95% on technical methods such as text, internet, online processes is also wrong for those that do not rely on email & internet. A more personable method is advised. I had a very good person registering me manually, she was swift, efficient, professional & I am truly grateful for her turnaround time. But when a person comes in to get a Covid test and told a wait of 3 hours go to your car, makes one think why not just stay home and pray for the best outcome.


StarStarNo StarNo StarNo Star Misdiagnosed back pain.  — 

My mom was have excruciating back pain. I set up an appointment online for 5. I was informed at 5 that our place in line didn’t start until the new patient form was filled out. She sat in the car for 3.5 hours with the pain while we waited. The receptionist apologized saying she was not sure why people who arrived later were being seen before us. The doctor we saw somewhat misdiagnosed her with based on the X-ray. He said the pain was due to osteoporosis, which she had, and possible sepsis. A day later she went to the er diagnosed with kidney stones and dehydration. He seemed real nice and sincere but disappointed kidney stones were not thought of and we had to make an additional trip to the er


StarNo StarNo StarNo StarNo Star Under staffed — 

Unorginized and unprofessional


StarNo StarNo StarNo StarNo Star We made an appointment for a booster and still ... — 

We made an appointment for a booster and still had to wait 40 minutes. The worst part was that we had to wait with people waiting even longer for COVID testing. There were no visible filters in the stuffy waiting room.


StarStarStarStarStar Quick and efficient considering the covid testi... — 

Quick and efficient considering the covid testing lines across the country


StarNo StarNo StarNo StarNo Star Appointment late. They said appointments had no... — 

Appointment late. They said appointments had no relevance. It was whoever was checked in first per the receptionist. The waiting room was overcrowded and entirety too many people given the pandemic. They said i needed to see a doctor even though i was just there for a covid test. When they took me into one of the medical rooms they asked me a few questions and then said a dr would be in and then later someone to do the swab. A Dr never came which was fine. They said test will take 2-3 days unless i wanted to pay 275 dollars. 4 days later no results and i was forced to get tested elsewhere


StarStarStarStarStar Great service by all people involved.  — 

Great service by all people involved.


StarNo StarNo StarNo StarNo Star Never called me back with test results.  — 

Never called me back with test results.


StarStarStarStarStar I am still waiting for my results since Wed 12/... — 

I am still waiting for my results since Wed 12/22


StarStarStarStarStar My husband and I received our 3 covid vaccines ... — 

My husband and I received our 3 covid vaccines here. Each time it was a very efficient process. Plus the staff was friendly and kind.


StarStarStarStarStar Good service, nice People taking care of the pa... — 

Good service, nice People taking care of the patients


StarStarStarStarStar Very nice staff and doctor. — 

Very nice staff and doctor.


StarNo StarNo StarNo StarNo Star The worst experience  — 

The staff is great ! Specially the nurses , but the Dr Mark Holterman was the worst. It was the worst visit with a doctor. He was not recommending solutions, he invaded my daughters pain, and he was talking bad about our other primary doctor . Happily the supervisor of the nurses recommended the Covid test .


StarStarStarStarStar Friendly and efficient service. — 

Friendly and efficient service.


StarStarStarStarStar Very happy with service here — 

Very happy with service here


StarStarStarStarStar The doctor was wonderful! — 

Wait time was not long. The doctor that took care of me was wonderful. Very nice, personable and knowledgeable.


StarStarStarStarStar Friendly, quick, painless — 

Friendly, quick, painless


StarStarStarStarStar Timely service with professional touch and safe... — 

Timely service with professional touch and safety concerns.


StarStarStarStarStar Appropriate care — 

The doctor was very thorough, kind and efficient. He listened carefully and prescribed a treatment that I felt was appropriate for my illness.


StarStarStarStarStar The receptionist disconnected my initial call. ... — 

The receptionist disconnected my initial call. I had to call bzck she did apologize


StarStarStarNo StarNo Star Dr..Did not do a physical examine. Only went of... — 

Dr..Did not do a physical examine. Only went off based of what I was telling him. But never looked at the affected area...I am going for a second opinion


StarStarStarNo StarNo Star I arrived early for my appointment for my boost... — 

I arrived early for my appointment for my booster but it took a whole hour to even get seen. I know that it isn't really anyone's fault but still sucked. Everyone who worked there was very nice though!


StarStarStarStarStar Excellent customers services — 

Excellent customers services


StarStarStarStarStar Service and attention to our reason for coming ... — 

Service and attention to our reason for coming to your facility was attended to in a very friendly and professional manner.


StarStarStarStarStar very professional nurses  — 

very professional nurses


StarNo StarNo StarNo StarNo Star We waited 1 hour for my daughter to see the doc... — 

We waited 1 hour for my daughter to see the doctor. Which was ok I understand they was busy. Once we got in the room the doctor less then 15 mins to check out daughter out. Just for him to tell us she has some type of viral infection and to wait it out and her fever should break within 5 day. Number 1 hr did no testing on her to rule out covid, flu or rsv. We had to take her to see her PCP who tested and treated our baby for her illness. The immediate care doctor waisted our time and money.


StarStarStarStarStar Friendly, professional and helpful.  — 

Friendly, professional and helpful.


StarStarStarStarStar You are the only lab nearby that does the RT-PC... — 

You are the only lab nearby that does the RT-PCR test.


StarStarStarStarStar Service was timely and provided by knowledgeabl... — 

Service was timely and provided by knowledgeable and friendly staff. Extremely happy that you were open on Thanksgiving.


StarStarStarStarStar Good place to seek immediate health care.  — 

Good place to seek immediate health care.


StarStarStarStarStar Very thorough and rapid test results, even dete... — 

Very thorough and rapid test results, even determined the cause of my issue which exceeded my expectations!


StarStarStarStarStar The doctors and staff were fabulous. I felt wel... — 

The doctors and staff were fabulous. I felt well taken care of.


StarStarStarStarNo Star I haven’t heard back about my results in about ... — 

I haven’t heard back about my results in about 2 weeks


StarStarStarStarStar Online appointment  — 

It was easy to get an appointment the same day. Waiting time was minimum. Staff was very friendly and helpful.


StarStarNo StarNo StarNo Star This was my first visit in your office. I went ... — 

This was my first visit in your office. I went there for a Covid test only. Not to be registered as a New Patient Visit... Therefore billing my insurance for more than the Covid test. I’ve asked for the office Mgr to call me but that hasn’t happened


StarStarNo StarNo StarNo Star  — 

2nd time coming and the doctor or nurse forgot about me and my daughter


StarStarStarStarStar Very glad your medical services are available a... — 

Very glad your medical services are available and you can talk to a real MD about your situation.


StarStarStarStarStar I love to go to immediate care here.. The staff... — 

I love to go to immediate care here.. The staff is very welcoming and doctors are very friendly.


StarStarStarNo StarNo Star Front desk helpful, but Dr. rushed us.  — 

The front reception workers were very helpful. However, Dr. Singha seemed very rushed, and spoke very quickly. We felt rushed by him, and didn't feel as though he took the time to really listen to our concerns.


StarStarStarNo StarNo Star This is a good after hours facility. I had a Co... — 

This is a good after hours facility. I had a Covid test. However the text message I received said I would be texted when I could come in and be seen. I was not texted and walk in we’re taken before me. So the “save my spot” option didn’t really work.


StarNo StarNo StarNo StarNo Star Worst immediate care center — 

Spent $125 for none of my health issues to be resolved. Doctor acted as if he had no idea what I’m talking about even though my ear drum feels like it’s about to explode. Never coming back here again.


StarNo StarNo StarNo StarNo Star Stay away, did not even perform basic check. — 

This clinic is a disgrace. I went in to check for potential pneumonia (recovering from COVID). The "doctor" comes in the room, does not even perform a standard check (lungs, eyes, ears, nose). He orders a chest X-ray, and goes on his marry way. Comes back latter to prescribe me antibiotics. I was beyond me how can a doctor not even perform a standard check. I'm sure they are charging the insurance in full. Stay away from this place as these "doctors" should not be allowed to practice.


StarStarStarStarStar Overall it was a very good trip and fix! — 

Overall it was a very good trip and fix!


StarNo StarNo StarNo StarNo Star Not the best experience.  — 

The facility is a bit dirty. Especially the bathrooms. It used to be nice. Also, I needed a blood test, and the first PA that tried to take my blood stuck me three times, and missed my vein 3 times. I got a bit sick. They sent in another girl and she was able to hit a vein on the first try in my other arm. ( for a total of 4 needles in my arm for one test. ) I have large veins as I work out a lot. So that basically sucked. They shouldn’t have people doing blood draws that can’t do them quickly.


StarStarStarStarStar Friendly responsive staff — 

Friendly responsive staff


StarStarStarStarStar Fast, easy, professional services! I will defin... — 

Fast, easy, professional services! I will definitely recommend to anyone in need!


StarStarStarStarStar DuPage Immediate Care — 

The staff here is excellent they treat you as they would treat their own family!


StarStarStarStarStar From the front desk to the wonderful doctor I s... — 

From the front desk to the wonderful doctor I saw—well? I was Impressed.


StarStarStarStarStar fast and curitious service — 

fast and curitious service


StarStarStarStarStar I really really love this place. I had no issue... — 

I really really love this place. I had no issues what so ever and actually have a serious infection. Dr Kumar is amazing and very friendly and extremely helpful with a great bed side manner.


StarNo StarNo StarNo StarNo Star Would not recommend. They put you in a room and... — 

Would not recommend. They put you in a room and do not even take a temp, blood presdure or any baselime info. I went for possible strep throat and was swabbed, but was not even touched by a nurse or a doctor.


StarStarStarStarStar Caring staff tries to put children at ease — 

We came in for a Covid PCR test. The staff was very helpful and friendly. They tried to put my daughter at ease. I could not of asked for more.


StarStarNo StarNo StarNo Star I was very concerned when they really weren’t i... — 

I was very concerned when they really weren’t interested in what medication I am taking. Doctor had me get X-rays without even seeing me first. Then, when he did see me he said I didn’t need them. I had to ask to be covered during my X-rays.


StarStarStarStarStar Service was excellent people very friendly and ... — 

Service was excellent people very friendly and the doctor was very good thanks


StarStarStarStarStar Very friendly medical stuff. Big plus is a phar... — 

Very friendly medical stuff. Big plus is a pharmacy on site.


StarStarStarStarStar All aspects of this visit were of excellent qua... — 

All aspects of this visit were of excellent quality


StarStarStarStarStar checking in online and saving spot for last min... — 

checking in online and saving spot for last minute school covid test for my daughter and niece & nephews was very helpful. As always when we get seen they are patient with my daughter.


StarStarStarStarStar Staff & service -very pleased — 

Staff & service -very pleased


StarStarStarStarStar Great place for medical care! — 

The staff is wonderful. The service is speedy and how high-quality. Can’t beat them for convenience and quality of care.


StarStarStarStarStar Wonderful Doctor and staff!! — 

Wonderful Doctor and staff!!


StarStarStarStarStar Staff was amazing a very efficient. — 

Staff was amazing a very efficient.


StarStarStarStarStar Who are you? — 

I was not aware that I could check in online PRIOR to arriving. This would have helped tremendously. i also noted that no one I encountered ever introduced his/herself, and said their name.


StarNo StarNo StarNo StarNo Star Bad experience  — 

As soon as I stated that I was not vaccinated, the physician’s demeanor changed with me. And I told him I had an earache and chest congestion was very bad at night. He prescribed me something over the counter instead of a stronger medication. I have worked in a pharmacy and I am aware of the medications available for congestion. I am literally paying abill to get prescribed an otc medication. Complete waste of time and money


StarStarStarStarStar The receptionist was very nice and the Dr was s... — 

The receptionist was very nice and the Dr was so understanding and kind. They were very down to earth. The Dr made me feel comfortable and home like he was my family physician. The staff overall were all smiles and very attentive. Maybe I should make him my Doctor.


StarStarStarStarStar Great team. Fast, professional, courteous, huma... — 

Great team. Fast, professional, courteous, human. I would recommend one tweak to your services. I am uneasy, as are others I’m sure, verbally providing Personal Identifiable Information (PII) other than name, when checking in at the front desk. If there is a way around this that would be helpful. Perhaps an ID? I was not asked for ID when I arrived. Thanks again!


StarNo StarNo StarNo StarNo Star Staff are very short with you and rude. I had i... — 

Staff are very short with you and rude. I had issues with my prescription and staff were very non responsive and kept telling me to have the pharmacy call them. Funny because my pharmacy tried calling them hours prior and no one responded to them. There are better places around here. Choose somewhere else.


StarStarStarStarStar I received excellent care and happened to go at... — 

I received excellent care and happened to go at a time when the facility was not overrun with patients, so I was in and out in an hour and a half. Was impressed when the doctor said to call her in the morning to let her know how I was doing. Would definitely go there again if necessary.


StarNo StarNo StarNo StarNo Star Don’t expect a call — 

I have been trying to contact them for days and cannot get anyone to answer.


StarStarStarStarNo Star Covid test — 

I never received the written results for my covid test.


StarStarStarStarStar DuPage Immediate Care - Great Service!  — 

Excellent service, the doctor took the time to explain my diagnosis with great detail and was not in a rush to go to the next patient. Answered all my questions. This kind of customer/patient service is truly hard to find.


StarNo StarNo StarNo StarNo Star I am afraid to enter your facility again .  — 

I am afraid to enter your facility again . Apparently there are a lot of untrained staff as a evident by the arguments between nurses and myself regarding dosages, procedures and sterilization.


StarNo StarNo StarNo StarNo Star Hi I came to your location because I had contra... — 

Hi I came to your location because I had contracted scabies on a recent trip to Kenya; the doctor never asked how many people were in my house and only gave me enough medicine for me. Once I realized other members of my family had been infected I returned to the clinic for more medicine but was told each family member had to see the doctor. I went to another doctor and the first question they asked was how many people are in the house and gave me medication for the whole family.


StarNo StarNo StarNo StarNo Star They forgot about me. I arrived at 1.52 and did... — 

They forgot about me. I arrived at 1.52 and didn’t leave until 4.36. Then the supervisor was trying to find out who’s fault it was while I was still waiting for a throat swab. They used to be very good, but very disorganized and only one doctor in the afternoon.


StarStarNo StarNo StarNo Star I was a first time patient at this immediate ca... — 

I was a first time patient at this immediate care. I waited longer than I would like for being the first appointment of the day. (Around 50 min). My interaction with the physician assistant and doctor was pleasant and went well. My greatest issue was the sizable trash can in my room was completely filled to the top. Because I was the first appointment of the day, I can only assume it was garbage from the prior day. It’s really a bad sight for a medical office


StarStarStarStarStar The staff were very friendly even though they w... — 

The staff were very friendly even though they were busy. And the wait time was very short.


StarStarStarStarStar DuPage Immediate Care is great! — 

DuPage Immediate Care is great! We always receive a warm welcome from staff and doctors. I never feel rushed. I highly recommend this immediate care center.


StarStarStarStarStar friendly service and knowledgeable docs.  — 

friendly service and knowledgeable docs.


StarStarStarStarStar Little waiting time and I was seen by kind and ... — 

Little waiting time and I was seen by kind and professional healthcare workers.


StarStarStarStarStar Seen and received appropriate treatment. — 

Seen and received appropriate treatment.


StarStarStarStarStar Everyone was very professional and helpful. I... — 

Everyone was very professional and helpful. I was a walk in and they fit me in and were very clear about what my time frame would be and it was exactly what they said. Clean and the test results were fast too. They also called and emailed me my results. I was very pleased and can recommend them heartily.


StarStarStarStarStar I received wonderful comforting service from Dr... — 

I received wonderful comforting service from Dr. Cynthia W. and the rest of medical staff and clerical staff during a very unexpected stressful health issue. The team was efficient and quick as possible for a holiday weekend! I definitely recommend this medical facility. They were fully equipped to give me the best care possible.


StarStarStarStarStar Very friendly staff .and very caring.  — 

Very friendly staff .and very caring.


StarStarStarStarStar Easy to get the covid test done.  — 

Easy to get the covid test done. Friendly staff. I had the test done together with my husband and we asked to give us the results in writing. We have not received it yet. An email would be fine.


StarStarStarStarStar  — 

Very efficient and friendly staff! I asked for an email stating the test results. Did not receive it yet. Neither did my wife Ingrid.


StarStarStarStarStar Accommodating, friendly staff. We went for COVI... — 

Accommodating, friendly staff. We went for COVID tests (negative thankfully), and after evaluating my girls, the doctor recommended strep tests, which wasn’t even on our radar. They both had strep, for on the right medication and are on the mend! Excellent care here!


StarStarStarStarStar Everyone was very kind, and helpful  — 

Everyone was very kind, and helpful


StarStarStarStarStar Everyone that helped me was friendly, competent... — 

Everyone that helped me was friendly, competent, professional. Thank you very much.


StarStarStarStarStar Would Highly Recommend Dr. Sharma — 

Dr. Sharma, was so friendly and genuine. I had to wait which I was totally glad I did. He wad running behind, but the nurse Mary was kind enough to come out and let me know. The Dr. took his time to explain things and was not rushing. I would recommend Dr. Sharma to anyone looking for excellent care.


StarStarStarStarStar Employees were very friendly and helpful. It wa... — 

Employees were very friendly and helpful. It was a good experience.


StarStarStarStarStar Phenomenal service! Dr Cyndi is absolutely one... — 

Phenomenal service! Dr Cyndi is absolutely one of a kind and ever so caring! The staff is very kind and friendly!


StarNo StarNo StarNo StarNo Star covid test ok, anything else consider going som... — 

covid test ok, anything else consider going somewhere else, got some weird advice and it seems to take advantage of people


StarStarStarStarStar I am very pleased with the care I received. Dr... — 

I am very pleased with the care I received. Dr. Cindy is the best.


StarStarStarStarStar Overall everything worked out. The sampling was... — 

Overall everything worked out. The sampling was quick and efficient. The results delivery was later than promised then I had to get a specific cover letter for travel to Canada that was promised at the clinic but instead I had to phone and ask for it. Got it quickly after the call. The price was 50% higher than I paid in Louisiana and 3 x times higher than I paid in Canada for the same PCR CoViD 19 test.


StarStarStarStarStar The type of test, speed of the results and the ... — 

The type of test, speed of the results and the service was great!! Thank you!!!


StarStarStarStarNo Star Wait time when an appt was set is only disappoi... — 

Wait time when an appt was set is only disappointment.


StarStarStarNo StarNo Star Care not immediate. — 

Too long a wait for the short covid test. And still no results after three days. .


StarStarStarStarStar Care was fine. Registration was confusing.  — 

Care was fine. Registration was confusing. First we were told to register at an iPad kiosk. We did that. Then we were directed to register on our iphone with much the same info, plus were directed by the app to scan our Medicare & ins cards. After we told reception we couldn't do that, they said oh no need we can do that for you. Would've been nice to know that earlier. Why the 2 registrations?? Seems redundant. Think receptionists should've have explained registration procedure better.


StarStarStarStarStar I live next door and I trust Dr. W for her diag... — 

I live next door and I trust Dr. W for her diagnosis...I always leave in good spirits.


StarStarStarNo StarNo Star Purpose of my visit was a rapid test for travel... — 

A mixed rating ... the people including front desk staff, technicians and nurses I encountered were friendly, capable and projected caring. The low rating traces to extreme difficulty getting the results. Results were promised by email within 90 minutes of completion - in fact I had to make multiple calls throughout the day, and then return to the site in the early evening to ask for the results in person. Staffing appeared short - the people I encountered tried hard and had a long day. I can only assume this was a process problem. Unfortunately, the experience was unnecessarily burdensome and stressful. Items rated below Very Good either didn't come up (can't rate) or traced to difficulty getting results.


StarStarStarStarStar The staff was amazing. The Doctors were excell... — 

The staff was amazing. The Doctors were excellent and very patient friendly.


StarStarStarStarStar Great, effect and timely treatment  — 

Great, effect and timely treatment


StarStarStarStarStar Lovely Staff and location! — 

I was very impressed by the staff at this urgent care. I do NOT appreciate how some of the clients in the waiting room were talking to them, particularly the front desk worker, because it is obvious that they were all doing their best to move quickly. But they never flinched despite some rude people in the waiting room. I am thankful for them and all the doctors and nurses as well!


StarStarStarStarStar The staff and doctor are very knowledgeable and... — 

The staff and doctor are very knowledgeable and equally helpful


StarStarStarStarStar Great experience! — 

The process of walking in and using the online registration was really easy and appreciated. We had a bit of a wait, but that was also well communicated and saving our place in line using the online registration was great. Very friendly staff and doctor!


StarStarStarStarNo Star Chose DuPage Immediate Care for Covid testing. ... — 

Chose DuPage Immediate Care for Covid testing. Odd feeling to discover it's not affiliated with DuPage Medical Group/Hospital, but was on Illinois state testing list. Reception less than warm, but doctor was great. Didn't care for the waiting area, too cramped, and some people coming in had flu-like symptoms. Also, was told 24 hours on results; came back 48 hours later through Quest email. Probably will find a different place next time.


StarStarStarStarNo Star Didn’t care for provider it seemed as if he was... — 

Didn’t care for provider it seemed as if he wasn’t listening to what I was saying.


StarStarStarStarStar So easy, the nurses, doctors and front desk sta... — 

So easy, the nurses, doctors and front desk staff are so nice, and love that they accept walk ins.


StarStarStarStarStar Dupage Immediate Care is Absolutely the Best! P... — 

Dupage Immediate Care is Absolutely the Best! Professional, Friendly, Caring Staff provide comprehensive care. Welcoming and accepting of all. Love that they are open til 10pm and have pharmacy in same building. Absolutely the best for urgent care needs!


StarNo StarNo StarNo StarNo Star I had a 1230 appointment and didn’t get seen fo... — 

I had a 1230 appointment and didn’t get seen for my Covid test until 1430


StarStarStarStarStar Extremely kind, organized and helpful — 

Thank you so much for all your help! Your team was extremely quick and friendly during my appointment and when I had to call about my covid results because of a problem at the airport they went out of their way to help me sort it out in a matter of minutes! I would definitely recommend your clinic to friends and family and I am so glad that I chose to have my test done with you!


StarNo StarNo StarNo StarNo Star Never faxed our Paperwork to Doctor — 

Tech never sent our paperwork to our office, so we are having to repeat the ultrasound. We will now have to pay DuPage and our referring office Doctors for the same ultrasound because the office never sent our forms to our Doctor. So if you need something sent to your doctors office, find another urgent care


StarStarStarNo StarNo Star Never received documentation of my Covid test r... — 

Never received documentation of my Covid test result. I had to call to get it verbally from the receptionist! I would’ve appreciated a call and an e-mail or a snail mail….


StarStarStarStarStar Very nice people all around pleasent experiance... — 

Very nice people all around pleasant experience


StarStarStarStarNo Star Found information easily online and was able to... — 

Found information easily online and was able to make appointment and save my place in line.


StarStarStarStarStar Everything was outstanding! — 

Everything was outstanding!


StarStarNo StarNo StarNo Star Left without being seen. — 

Left without being seen. The front desk said they would take us straight back for a blood draw but 25 min later still waiting. Avoid.


StarStarStarStarStar Excellent care and awesome Dr. Mark Holterman M... — 

Excellent care and awesome Dr. Mark Holterman MD.


StarStarStarStarStar Very prompt service. Dr. Very understanding and... — 

Very prompt service. Dr. Very understanding and listening to my issues.


StarNo StarNo StarNo StarNo Star Stay far, far away from this facility. — 

I went to this facility after a waitress at a local restaurant accidentally dropped a platter with several Plates of food on me. One plate hit my head, back shoulder & I hit my elbow on the table. I was in pain, but able to walk & not feeling dizzy. Instead of going to the ER, I decided on urgent care at the closest facility to the restaurant. My experience was horrible. Although I have high bp, forgot yo take my new meds that morning (no one told me to take them only in the morning), my bp was elevated very high. Which had happened once b4. My PCP diagnosed me with White Coat syndrome. And, just as this time, I had a traumatic experience when my bp was highly elevated. What shocked me most was the the treating physician at urgent care was more focused on my elevated bp than what could have been a serious internal head injury. The doc, came in the room with an attitude scolding me about my elevated bp, causing me more stress. He tried to prescribe me a bp med without my full medical history. I told him NO. He backed down from trying to accept the prescription after I told him of a previous allergic reaction I had to a previous bp med. I will also note when the nurses took bp 4x, they didn’t position my arm correctly, they kept my arm hanging downward instead of upward parallel to my heart. This doc never should nor expressed any compassion about my injury. Even when he felt my sore head where the plate hit, he said nothing. He didn’t tell me to use cold compresses, watch for swelling, dizziness, etc. when I reminded why I was there & where my pain was, he unsympathetically told me to raise my arms, I assume to check if my shoulder or elbow was seriously injured. I left without the prescription and with the feeling of either this man was racist or, he hate his job. He didn’t even tell me to follow up with my PCP. Which I did on my own. After telling my adult about my experience at this place. She said, she too had a horrible experience with a doc at this facility.


StarStarStarStarStar Caring and exceptionally friendly staff! — 

Caring and exceptionally friendly staff!


StarStarStarStarStar I brought my mom in suspecting she may be getti... — 

I brought my mom in suspecting she may be getting dehydrated after a bought of vertigo. The doctor listened to all her symptoms and recommended a urine test. It turned out she did have an infection and that was contributing to her not maintaining fluids. They gave her a bag of IV, they were courteous and professional throughout the entire process. I would recommend this urgent care facility to anyone that needs non urgent medical assistance. Very satisfied with how they took care of my mom.


StarNo StarNo StarNo StarNo Star Horrible experience with healthcare professionals  — 

Our appointment was scheduled for 2:30 to do a Rapid Covid test. We weren’t seen til after. Once in a room, waited another 10 min for a nurse. After my sons 10 second Covid test, we waited again for the Doctor to come in that was clueless as to why we were here. Asked my son why he was getting a Rapid test but wouldn’t listen to the answers. Started to do a general exam and that’s when I introduced myself as a Doctor and explained why we are here. After the exam. Dr and nurse walked out leaving us in the room for another 5 minutes thus finally came back in to say we can go. So unorganized. For literally a 10sec procedure we waited almost 2 hours. We’ll never be back nor will I recommend anyone. Terrible experience.


StarStarStarStarNo Star Fine service. It would have been helpful if the... — 

Fine service. It would have been helpful if the Covid test results indicated that it was a PCR test. There were questions about the type of test at the airport.


StarStarStarStarStar I came to the clinic for a recurring upper resp... — 

I came to the clinic for a recurring upper respiratory issue and Dr. Cynthia Wollenschlager took care of me like she was my personal physician for 20 years. Thank you for let steaming yo my extensive medical history and being so kind and caring. Thank you to all the staff for their genuine kindness. If I s asm ever in this physical situation again, I know I will driving to this clinic.


StarStarStarNo StarNo Star I had a COVID test done for my son to be able t... — 

I had a COVID test done for my son to be able to go to camp. I was unable to get the results on before he left. I spoke to someone in the office and left a message on the answering machine and still were not able to get them. I had to physically come back to the office and request them and receive the print out of the results.


StarStarStarStarStar  — 

Wonderful friendly staff


StarStarStarStarStar Dr Mark was amazing. Will be coming for primary... — 

Dr Mark was amazing. Will be coming for primary care as well. Willing to switch my doctor because your staff is fantastic. Front desk, nurses, and Dr. Mark was fabulous and made me feel at ease. Very fast service as well.


StarStarStarStarNo Star  — 

The front desk was extremely helpful. Very pleased. Made me feel welcomed. The nurse who first came in was very pleasant. I felt she was rushed. The doctor was very rushed. Only spent about 2 minutes with me.


StarStarStarStarStar Fast and great care received ! I’m so glad we ... — 

Fast and great care received ! I’m so glad we went there ! They are open everyday and there’s a pharmacy in the building. One stop shop.


StarStarStarStarStar Thank you Dr. wollenschlager — 

Thank you Dr. wollenschlager


StarStarStarStarStar I was seen immediately and the doctor was very ... — 

I was seen immediately and the doctor was very knowledgeable


StarStarStarStarStar Check in process very effincient  — 

Check in process very efficient


StarStarStarStarNo Star . I’d go back  — 

I’d go back. People were professional and friendly. Dr was friendly and informative. Wait was longer than quoted but normal for urgent care.


StarNo StarNo StarNo StarNo Star Poor service. Misdiagnosed and never received a... — 

Poor service. Misdiagnosed and never received a call back. Never completed testing needed and paid for. Terrible!


StarStarStarStarNo Star The providers here were very caring and spent t... — 

The providers here were very caring and spent the time to answer my questions and show me the results of my X-ray.


StarStarStarStarStar Excellent service and sta — 

Excellent service and staff


StarStarStarStarStar Being from out of town, the staff made the expe... — 

Being from out of town, the staff made the experience very easy to navigate. All staff were very pleasant.


StarStarStarStarStar Great experience. Nice waiting area. Easy check... — 

Great experience. Nice waiting area. Easy check-in. Fair pricing. Professional, caring, friendly staff.


StarStarStarStarStar Doctor and staff are amazing. Everyone was very... — 

Doctor and staff are amazing. Everyone was very friendly and helpful. I was in and out within a timely manner. I got my test results within giving time frame.


StarStarStarStarStar We were seen very fast , everyone was very frie... — 

We were seen very fast , everyone was very friendly . Very happy with the visit. Most likely will make my primary


StarStarStarStarStar Awesome, quick service on a Saturday night. Gre... — 

Awesome, quick service on a Saturday night. Great, friendly medical team too


StarStarStarStarStar Great Medical Services — 

The professionalism, availability and ease of check in made this a very good experience.


StarStarStarStarStar Professional, helpful medical staff and pharmac... — 

Professional, helpful medical staff and pharmacist. I found all members of DPMC to be extremely helpful. Dr Mark Holterman is an excellent physician and explains, in detail, whatever medical issue(s) you may be having.


StarStarStarStarStar  — 

I was at the location twice over the weekend to follow up on a dog bite. I was so pleased and impressed by the care concern and empathy provided to my by the nurse (Dalal) and most importantly on the care and the follow up provided by Dr Cynthia Wollenschlager. Not only she reassure me I’ll be ok while provindjng me with the necessary medication but she follow up with me at home personally to make sure I was ok. Everyone at that location was nice friendly professional and very caring about my well-being and recovery.


StarStarStarStarStar Very friendly staff and short waiting time — 

Very friendly staff and short waiting time


StarStarStarStarStar The Doctor and nurse took time and treated us v... — 

The Doctor and nurse took time and treated us very well, listened and answered all our questions.


StarStarStarStarStar Great staff and I was roomed so quickly. Everyo... — 

Great staff and I was roomed so quickly. Everyone is extremely friendly and it seems like they have good communication between their team.


StarStarStarStarStar Service was excellent. Everyone was so professi... — 

Service was excellent. Everyone was so professional and caring.


StarStarStarStarStar Very professional, kind, and quick.  — 

Very professional, kind, and quick. I just got my first shot of the COVID-19 vaccine.


StarStarStarStarStar Great staff, no long waits and very acknowledge... — 

Great staff, no long waits and very acknowledged doctors and nurses


StarStarStarStarStar Friendly staff. Very prompt.  — 

Friendly staff. Very prompt. Attended to my needs in a courteous, professional manner. Very knowledgeable


StarNo StarNo StarNo StarNo Star Covid Scam — 

Covid SCAM to its fullest! Shame on DuPage IC for taking advantage of people during a pandemic. I am a Nurse Practitioner, have been one for over 12 years, and have never seen a medical scam such as this. My insurance was billed for a level 3 visit for a standard Covid test? - No vital signs taken, no temperature, no Spo2, no BP, no pulse. - The physician never did any assessment. Did not listen to my lungs or heart. No physical assessment whatsoever. Did not even come in the room. He literally talked to me from the door entryway. -My Covid test was "misplaced" and I had to return 9 hours after I was originally tested to be swabbed again. Avoid this scam at all cost. They will be closed down soon enough for INSURANCE FRAUD. My visit was 11/2020. I spoke with Amanda at DuPage Immediate Care on 12/14/2020 and she apologized telling me she would "wipe the charge". Then today 06/2021 I get a $600 bill. Hell the out of pocket charge for the test was only $200. They did a chlym pneumonia swab (multiple pneumonia swabs. Hell I'm a nurse practitioner and operate my own clinic I could have done a chest X-ray for free if I thought it was pneumonia. No communication. Without doing a physical assessment how did they deem these tests warranted. Hence complete scam.


StarStarStarStarStar Excellent doctors. Compassionate. Very long wai... — 

Excellent doctors. Compassionate. Very long wait for X-ray results. Very.


StarStarStarStarStar Nice friendlyHelped me very much. Went back th... — 

Nice friendly Helped me very much. Went back the next day and they checked my injury seemed concerned about me and that’s good. I even got my first Covid


StarNo StarNo StarNo StarNo Star Long wait time, not impressed by clinical staff... — 

Long wait time, not impressed by clinical staff


StarStarStarStarStar Friendly staff, comfortable atmosphere, nice lo... — 

Friendly staff, comfortable atmosphere, nice looking building from outside, plenty of parking, very nice experience.


StarStarStarStarStar Great service, nice employees — 

Great service, nice employees


StarStarStarStarStar Lab tech was very informative and a pleasure to... — 

Lab tech was very informative and a pleasure to be served by. Didnt catch a name but would most definitely like to have him when I come back for the 2nd round on the 19th of June


StarStarStarStarStar Everyone at the facility were wonderful. One o... — 

Everyone at the facility were wonderful. One of the best encounters at an urgent care. From out of town and doctor and nurses were very warm and caring.


StarStarStarStarNo Star Quick test, late hours — 

I liked the Dr. The wait was not long The report was thorough Seemed organized and well run


StarStarStarStarNo Star Good I like a inside its clean neat nice equipm... — 

Good I like a inside its clean neat nice equipment and elevator and good driving water nice pen and pencil


StarStarStarStarStar Absolutely love all of the nurses & Dr Mark. Th... — 

Absolutely love all of the nurses & Dr Mark. The entire staff show how much they care about your health and safety.


StarStarStarStarStar 2 years experience — 

I’ve been going here since two years ago and I have been happy most of the time. Time and waiting is the most important factor to me and they are doing a good job on it. I suggest to use their online schedule and virtual waiting list!


StarStarStarStarStar The young lady I worked with was pleasant and m... — 

The young lady I worked with was pleasant and made me feel at ease. I look forward to seeing her for my last shot in June sometime


StarNo StarNo StarNo StarNo Star very long wait time and the lady at the front d... — 

very long wait time and the lady at the front desk had no answers for when we would get seen by a doctor. Waited for an hour and 15 for my sick year and a half old son. We reserved a spot online and was told we were the next to be seen and then they proceeded to bring other people back. The lady at the front desk forgot to tell us people with appointment go first which I totally understand then when I asked how many appointments were ahead of us all she would tell me was a few more and couldn't give me even a time estimate. Very unprofessional and was not worth our time.


StarStarStarStarNo Star Does not seem Drs and staff /front desk/ test t... — 

Does not seem Drs and staff /front desk/ test technicians are all communicating. Front desk did not know anything about my ultrasound appointment. They said I did not have one. I was told results would be in the next day. The next and they were not. No one seemed to have know anything. Frustrating


StarStarStarStarStar Friendly and very professional. — 

Friendly and very professional.


StarStarStarStarStar Pleased to get in and out quickly. Dr. Mark w... — 

Pleased to get in and out quickly. Dr. Mark was very good.


StarNo StarNo StarNo StarNo Star I did not received test result 72 hourse — 

I was there on may 13, at about 11 am. They kept me waiting about four hours to take test .( only 3 people where ahead of me). I told them that I am traveling oversea and I need to have test result soon. Today is may 16. I did not received my result yet . I lost My oversea travel. I lost money , vacation ,and I am very very angry .I do not know what .


StarStarStarStarNo Star Nice Place — 

Nice facility, staff and dr very friendly, easy appointment scheduling. Took one star off because had to wait about 25 minutes after to get taken into exam room with a scheduled appointment, but that happens sometimes. Highly recommend. Went for Covid 19 test.


StarStarStarStarStar Very prompt service short wait and short wait t... — 

Very prompt service short wait and short wait time


StarStarStarStarStar Customer service — 

Service was great. The Dr. was amazing and funny. Made the day! Thank you


StarStarStarStarStar Great experience. They were friendly helpful an... — 

Great experience. They were friendly helpful and caring. Would definitely recommend


StarStarStarStarStar Quick and easy Covid vaccination experience. — 

Quick and easy Covid vaccination experience.


StarStarStarStarStar Butt fucking awesome  — 

Man let me tell you the people who work here made me so damn happy I had to go home a bust a fat one of my floor (was out of tissue)! Any way go here!!!!!


StarStarStarStarStar How a visit to Urgent Care should be — 

I made an appointment several hours before I arrived at the clinic. I was called in within 10 min. after arrival. Within 45 min. I had interpreted X-rays, had seen the doctor twice, and was armed with everything I needed to go to the next step. The staff was pleasant and efficient. The facility is well equipped and spotless. This is what Urgent Care should be. Thank you, Dr. Holterman and staff! (The only problem is that this Urgent Care facility is out of Aetna's network.)


StarStarStarStarStar Awesome Staff! — 

Everyone was so kind to me. I went in feeling like my head was about explode. Blood pressure was super high. Thank you to everyone! I wish my doctors office was like this group of professionals. Big thanks to the Doctor!


StarStarStarStarStar  — 

The entire staff, from the check in girls, nurse Paula and Dr. Cynthia Wollenschlager were wonderful. Only bad thing was air conditioning was not working on an 80 degree plus day.


StarStarStarStarStar Happy Patient — 

Excellent medical staff excellent location the cleanliness of the facility excellent top drawer


StarStarStarStarStar The Dr. uses the best treatment options availab... — 

The Dr. uses the best treatment options available and provides the personal attention I desire


StarStarStarStarStar Very clean and organized. Was in and out. Great... — 

Very clean and organized. Was in and out. Great service


StarStarStarStarStar Will be back — 

Genevieve was great to work with. Professional, competent, and kind. Will be back.


StarStarStarStarStar The most important thing is the service and how... — 

The most important thing is the service and how fast they work i really high recommended 👌


StarStarStarStarStar Fast, friendly..will visit again — 

Fast, friendly..will visit again


StarStarStarStarStar Staff is extremely nice and helpful. Kept appoi... — 

Staff is extremely nice and helpful. Kept appointment on time.


StarStarStarStarStar Geniveve - Best Poker — 

I was in and out for a COVID vaccine, Geniveve (not sure how to spell her name) was great. I am normally terrified of needles, but she was quick and didn't humor me and it was over before I knew it.


StarStarStarStarStar Very accurate and promted — 

Very accurate and promted


StarStarStarStarStar Great service  — 

Great service. Will being referring friends & family.


StarStarStarStarStar JJ: Immediate care before hospital last resort! — 

Based off my own doctors office advice to go to immediate care for stitches rather than the hospital, I am so happy I trusted them. My daughter needed a corner mouth stitch and the staff called in a plastic surgeon- 2 months later I realized I should have gone in to have my own hand stitched the very same day! Had debris removed and a finger stitched...about an hour in and out. Thank you guys again!


StarStarStarStarStar retired — 

Yeah, that too care of me quickly, and adequately. We don't live near the area, but would recommend them to friends who live there.


StarStarStarStarStar the staff was great...the nurse was very nice..... — 

the staff was great...the nurse was very nice... checked on us made sure we were ok


StarStarStarStarStar Friendly and courteous staff. Dr. Kumar very a... — 

Friendly and courteous staff. Dr. Kumar very attentive.


StarStarStarStarStar Quick and easy for Vaccine. — 

Didn't feel any pinch on injection, waiting area was empty (not crowded), i recommend this place


StarStarStarStarStar  — 

Orderly, quick and easy for my Covid vaccination


StarStarStarStarStar Very nice place and close to my house the peopl... — 

Very nice place and close to my house the people that work there were very nice to me but the only thing is that they never got back to me about when to schedule for my second vaccine shot


StarStarStarStarStar  — 

Very professional and organized. Good communication and simple online scheduling.


StarStarStarStarStar Absolutely amazing COVID vaccination process! M... — 

Absolutely amazing COVID vaccination process! My appointment was for 11:40AM. I got out of my car at 11:15AM and was back in my car at 11:30AM--and that includes the 10 minute observation period. The only question I was asked was my name. Incredibly streamlined experience and friendly staff.


StarStarStarStarStar COVID vaccine — 

I was able to schedule right away for the COVID vaccine. The process was easy enough. And when I got to the office I didn’t have to wait long. The staff was friendly and quick.


StarStarStarStarStar Professional staff and a very clean vaccination... — 

Professional staff and a very clean vaccination station/procedure !


StarStarStarStarStar Staff was very kind & professional. — 

Staff was very kind & professional.


StarStarStarStarStar DuPage Immediate Care made it easy to make an a... — 

DuPage Immediate Care made it easy to make an appointment and the followed up with plenty of reminders via text and email.


StarStarStarStarStar  — 

Super nice staff & quick testing with results within an hour.


StarStarStarStarStar Professional, friendly and efficient staff. Cle... — 

Professional, friendly and efficient staff. Clean environment. COVID safety protocol for vaccinations gold standard. Convenient location. Plenty of parking. Felt really safe going in for my first Moderna shot. No lines. No people flocked together in the reception area.


StarStarStarStarStar Outstanding service. On time meeting with Dr. H... — 

Outstanding service. On time meeting with Dr. Holterman and his analysis and recommendations were first rate. Looking forward to my next visit.


StarStarStarStarStar The young lady who administered my shot was gre... — 

The young lady who administered my shot was great and very helpful her name was Sarah she should get a raise.


StarStarStarStarStar Quick and easy for COVID- PCR results. — 

Quick and easy for COVID- PCR results.


StarStarStarStarStar Sarah nurse was great and front desk good too — 

Sarah nurse was great and front desk good too


StarStarStarStarStar I was very impressed by the care given to me ,... — 

I was very impressed by the care given to me , the doctor was extremely kind she took me to the bathroom holding my hand and explained everything very clearly.


StarStarStarStarStar Very clean, efficient and friendly! — 

Very clean, efficient and friendly!


StarStarStarStarStar Very nice place to get a covid vaccine. The nur... — 

Very nice place to get a covid vaccine. The nurse was so patient and answered all my questions.


StarStarStarStarStar Theresa T.  — 

Very prompt! No wait at all. The staff was friendly and informative.


StarStarStarStarStar Fantastic experience , fabul“care”🥰thank you D... — 

Fantastic experience , fabulous “care”🥰thank you Dupage Immediate “Care”


StarStarStarStarStar Fast and Efficient Service! — 

Friendly and accommodating with fast and efficient service.


StarStarStarStarStar Everything went well. Friendly staff. Very litt... — 

Everything went well. Friendly staff. Very little wait time.


StarStarStarStarStar Professional approach ...knowledgeable and help... — 

Professional approach ...knowledgeable and helpful staff ...


StarStarStarStarStar Dr. Cindy is amazing  — 

I already referred a friend to Dr. Cindy, who was very supportive.


StarStarStarStarStar This process was extremely smooth and efficient... — 

This process was extremely smooth and efficient. Took me on-time with little wait time. Nurse was kind and professional.


StarStarStarStarStar The staff was friendly and they provide good se... — 

The staff was friendly and they provide good service


StarStarStarStarStar Very helpful and professional sraff — 

Very helpful and professional sraff


StarStarStarStarNo Star My first visit to your location was to receive ... — 

My first visit to your location was to receive my covid shot. I was very pleased with the office and staff but have no other experience with doctors.


StarStarStarStarStar I have been and I will continue to refer people... — 

I have been and I will continue to refer people to the DuPage Urgent Care on Summit Avenue everybody at the office was very nice they all were very helpful and answering all my questions very caring and concerned for my well-being I will definitely keep on referring people to their services


StarStarStarStarStar Great customer service. No long wait times. — 

Great customer service. No long wait times.


StarStarStarStarStar Second time here. Again for a covid test since ... — 

Second time here. Again for a covid test since my coworkers keep exposing me. These people are great.


StarStarStarStarStar Great doctor Mr holterman — 

Great doctor Mr holterman


StarStarStarStarStar Fast and efficiently.  — 

Liked the place and how fast I was taken care if. There was no wait. I was taken to a super cute kid friendly room, nurse asked all questions, pediatrician came in shortly after, she was tested and we were out the door. It was great.


StarStarStarStarStar Brought my 4year old due to swollen left eye. T... — 

Brought my 4year old due to swollen left eye. The doctor checked her and stated she had her eye lid, right ear, and throat infection. We were shocked because she never complained about the ear and throat. So she prescribed her antibiotics and eye drops. The next morning she had her doctors appointment with her real doctor in elmhurst hospital and she stated she DID NOT have an ear nor throat infection. Nor did she need to have any medicine given. We had already gave her the medicine the night before when she did not need. Horrible service and fake information to people. My daughter is 4years old, why put a child thru all of this.


StarStarStarStarNo Star Pros: All staff was professional, friendly. Ph... — 

Pros: All staff was professional, friendly. Physician had a very nice, confident, professional manner. He listened to what I had to say, asked pertinent questions, and was able to assess the problem quickly. He explained his diagnosis clearly, and told me what he was prescribing and why. I was very satisfied with the experience. Also, the pharmacist, Julia, was also very clear in explaining how each of 3 meds were to be used & possible side effects. She was very busy, handling calls on a busy phone line, but was very focused and helpful throughout. Cons: the wait was over-long, running almost an hour behind by the one actually see the doctor.


StarStarStarStarStar Best Immediate Care I’ve Been To — 

Speed of getting care was great, doctor was fantastic in her explanation and time spent with me.


StarStarStarStarStar Dr. Mark was respectful and took care of my han... — 

Dr. Mark was respectful and took care of my hand with no issues. Thank you Dr. Mark. The staff at the front was respectful and made sure I was checked in and registered without any issues. Thank you all for everything and continue to be safe.


StarStarStarStarStar My appointment was on time and the Dr and staff... — 

My appointment was on time and the Dr and staff helped me. Very professional visit.


StarStarStarStarStar Great doctor, listened to everything I said and... — 

Great doctor, listened to everything I said and will come in the future for more check up


StarStarStarStarStar It’s was great exp — 

It’s was great experience


StarStarStarStarStar My care was exceptional!!! Sciatica flare ups a... — 

My care was exceptional!!! Sciatica flare ups are unbearable. Dupage Immediate Care took great care of my needs. Nicole


StarStarStarStarStar Thank you for all you have done for me — 

Thank you for allowing me to get a quick appointment especially when I was feeling really bad I have never seen a service that was so quick and very professional and the doctor really showed he cared


StarStarStarStarStar I was taken care of in a very timely safe manne... — 

I was taken care of in a very timely safe manner. Results and care were done very well. I would recommend the DuPage Immediate Care facility to any one.


StarStarStarStarStar Visiting family in Elmhurst from Tucson Arizona... — 

Visiting family in Elmhurst from Tucson Arizona I was pleasantly relieved to be able to make a same day appointment. Everyone was very helpful and pleasant. Was back home with meds an hour later.


StarStarStarStarStar Good service.  — 

Good service. Very nice people and thorough


StarStarStarStarStar repeat patient for both of our children. Alway... — 

repeat patient for both of our children. Always pleased with the care we receive.


StarStarStarStarStar Very caring people with great bedside manner! — 

Very caring people with great bedside manner!


StarStarStarStarStar We were directed to the correct office promptly... — 

We were directed to the correct office promptly. The doctor administering the vaccine was polite and explained everything. He answered all our questions. We were in and out in a reasonable amount of time.


StarStarStarStarStar Very smooth process and everyone was so friendl... — 

Very smooth process and everyone was so friendly.


StarStarStarStarStar I’ve already mentioned it to other people — 

I’ve already mentioned it to other people


StarStarStarStarStar Vaccine — 

I had been struggling to get a vaccine appointment for some time when I found out about dupage immediate care. I was so relieved to click the link and find availability! The process was very smooth. Thank you!


StarStarNo StarNo StarNo Star After receiving the covid vaccine I was not giv... — 

After receiving the covid vaccine I was not given any information on the vaccine, side effects or other medical information in case of a reaction.


StarStarStarStarStar Very convenient location , Fast service very C... — 

Very convenient location , Fast service very Clean , Great people ,I just love it.'


StarStarStarStarStar  — 

I got an appointment online immediately. Did not wait long once I arrived and got test results within the hour. Couldn't have been more convenient. Everyone was helpful and friendly. Thanks to Dr. Kumar.


StarStarStarStarNo Star Good doctor and her note taker was very kind an... — 

Good doctor and her note taker was very kind and knowledgeable.


StarStarStarStarStar Friendly efficient put me at ease caring in a t... — 

Friendly efficient put me at ease caring in a time of need this is like having mom care for you and make you better


StarStarStarStarStar A big thank you for the wonderful treatment and... — 

A big thank you for the wonderful treatment and courteous staff and service.


StarStarStarStarStar Wonderful staff! Very professional and attentiv... — 

Wonderful staff! Very professional and attentive.


StarStarStarStarStar I came to this immediate care just before closi... — 

I came to this immediate care just before closing. Everyone was so kind to me. I'm sure they wanted to go home but they took their time and took good care of me. Thank you!


StarStarStarStarStar My visit to the DuPage Immediate Care was one o... — 

My visit to the DuPage Immediate Care was one of the best at a medical facility I have ever had. The wait was short, every individual that I dealt with was professional, knowledgeable, helpful, and caring. I was given a referral for additional care that I may require. I have already told a number of people if they ever find themselves in need of immediate care this is where they should go.


StarStarStarStarStar Friendly personnel and very professional. — 

Friendly personnel and very professional.


StarStarStarStarStar  — 

Called a Dr. who had gone for the day to come back in to help my granddaughter. Outstanding care and “bedside manner” by everyone here


StarStarStarStarStar Everyone was pleasant and prompt. I feel every... — 

Everyone was pleasant and prompt. I feel everyone had a can do attitude and cares.


StarStarStarStarStar I love DuPage Immediate Care! Everyone was Soo... — 

I love DuPage Immediate Care! Everyone was Sooo caring and Compassionate!


StarStarStarStarStar Efficiency At It's Best! — 

I hadn't heard of Urgent Care facilities until 2 years ago when I moved to a retirement community at Beacon Hill in Lombard. What a fantastic and sensible type of service!! There was no waiting in my instance. Attention was given immediately after signing in. Follow-up can then be done at the hospital of my choice.


StarStarStarStarStar 1st, the website is so easy and very informativ... — 

1st, the website is so easy and very informative. Everyone I encountered was wonderful, loved the doctor actually going to have her as my primary, I received excellent, compassionate care


StarStarStarStarStar I was seen right away and cared for properly!  — 

I was seen right away and cared for properly!


StarStarStarStarStar COVID test — 

They were very professional and friendly.


StarStarStarStarStar THE BEST EXPERIENCE EVER!!! — 

I had the best experience! The staff was the sweetest ever from the person at the front desk, to the nurses & head nurse, to the lady in the pharmacy! I would like to make this my to primary doctor!!! 100s across the board!!


StarStarStarStarStar Doctor and staff were great! — 

Doctor and staff were great!


StarStarStarStarStar Fast, efficient, courteous service & staff. — 

Fast, efficient, courteous service & staff.


StarStarStarStarStar This is a very clean and efficient place to get... — 

This is a very clean and efficient place to get a Covid 19 RT-PCR test. i had my results back with in 90' and the staff was very professional.


StarStarStarStarStar I'm thankful for the kind, professional, doctor... — 

I'm thankful for the kind, professional, doctoring.


StarStarStarStarStar Workers were very plesant and friendly — 

Workers were very plesant and friendly


StarNo StarNo StarNo StarNo Star I was informed that I was receiving a rapid cov... — 

I was informed that I was receiving a rapid covid 19 test only to find out days later that it wasn’t. Claiming a mix up at the lab with my results. Still waiting for my results. Will definitely continue with bad reviews until I can return to work and get my test results.


StarStarStarStarStar I’m so appreciative to Dr Mark and his excellen... — 

I’m so appreciative to Dr Mark and his excellent staff. It was a positive, supportive experience from the time I walked in to the time I walked out. Everyone took their time and explained everything they were doing. I highly recommend this urgent care facility.


StarStarStarStarStar Awesome facility  — 

The doctor and the staff are so compassionate sweet and very caring I appreciate all their support definitely will continue going to this clinic and recommend them


StarStarStarStarStar Great experience at DuPage Immediate Care — 

From the moment I frantically called the DuPage Immediate Care seeking to schedule an appointment I was impressed with the great response by the young person who took my call. My apprehension was minimized. I also felt very much at ease with the service by Dr. Mark. He made me feel like I was one of his regular patients. I highly recommend if you are looking for a very professional group of healthcare providers to make your appointment at once.


StarStarStarStarNo Star I was there on Saturday Jan 31 to get tested fo... — 

I was there on Saturday Jan 31 to get tested for COVID because my daughter had been there earlier that morning and was diagnosed with positive result. Am anxious because both my son and I were told we could not receive the rapid test— but it’s been 4 DAYS and we still have no results. We all live together and my daughter is coping and isolating the best she can but the anxiety is almost unbearable. When will we get our results? No one has contacted either my son nor me, to ask any questions. Is this normal? How do we get our results?? We should have received the rapid test since we are in the same household. We could be be inadvertently contaminating one another, even though we are trying to be as diligent and cautious as possible. I also need to provide information for my employer. Four days is excessive for “immediate” care...


StarStarStarStarStar Helpful and courteous staff — 

Helpful and courteous staff, no waiting and everyone was friendly.


StarStarStarStarStar Everyone from receptionist, nurses and Doctor t... — 

Everyone from receptionist, nurses and Doctor treated me nice and professionally. I will definitely use DuPage Immediate Care in the future. Keep up the great work and thanks again!!!!


StarStarStarStarStar Staff was great, very short wait time. I wasnt ... — 

Staff was great, very short wait time. I wasnt even done filling out the paperwork and they called me back to the room.


StarStarNo StarNo StarNo Star Mrs.  — 

While I appreciate getting the Covid test. They left me in the waiting room for 40 minutes even though I had an appointment. The doctor did not examine me at all. Did not listen to my lungs or take my blood pressure or temperature.


StarStarStarStarStar Idid not have to wait long to be seen. Everyone... — 

Idid not have to wait long to be seen. Everyone was kind and efficient. I received my test results sooner than anticipated.


StarStarStarStarStar Recommend for Urgent care — 

My experience with Dr.Wollenschlager was the best experience as always when I visit your facility for urgent medical care


StarStarStarStarStar Very professional & friendly  — 

Very professional & friendly


StarStarStarStarStar Fantastic staff love the way I was treated also... — 

Fantastic staff love the way I was treated also called me for a follow up


StarStarStarStarNo Star The people are nice, the place very efficient. ... — 

The people are nice, the place very efficient. But the decor is old & odd and it seems like it needs a good cleaning.


StarStarStarStarStar The staff is ALWAYS friendly and professional! — 

The staff is ALWAYS friendly and professional!


StarStarStarStarStar Dr. W is Great! — 

I love Doctor Cindy! She is always incredibly helpful and knows exactly what's going on and how to treat it!


StarStarStarStarStar Fast Covid test and results — 

I called around 6pm on a Saturday evening looking to get a Covid test. Within the span of less than 3 hours I walked in, got seen, had the nasal swab, and had the results (full Covid test - not the less-accurate rapid one, plus a screen for flu virus). Grateful that all were negative and to have that important information so quickly!


StarStarStarStarStar Quick and informative  — 

My mother and I went to get COVID-19 tests and the staff there was quick in checking us in and performing the tests. The medical staff was also helpful in explaining what our specific situation looked like, what we should do in case symptoms became severe, and took into account any health conditions that we have.


StarStarStarNo StarNo Star The 60 minute wait was longer than the website ... — 

The 60 minute wait was longer than the website showing 30, then 10 minute wait times, so be aware it may be longer. In addition, the physician who saw us had minimal PPE on. Yes- gown. But one tiny single layer disposable mask. Under current Covid concerns, it seemed like he was under protected, making me feel at more of a risk.


StarStarStarStarStar Nice Dr. and staff. Had to go there for a covid... — 

Nice Dr. and staff. Had to go there for a covid test on a Saturday


StarStarStarStarStar Friendly staff and very clean  — 

Friendly staff and very clean


StarStarStarStarNo Star Doctor was very nice and gave great information... — 

Doctor was very nice and gave great information


StarStarStarStarStar Great experience. — 

They provide great service with concern for your well being. Warm & friendly, they address any and all questions you may have. Highly recommend fir all in need of immediate care.


StarStarStarStarNo Star A little unorganized  — 

It was odd I was told to come straight in. As I pulled up it said I'd be called back soon and to head in. 6 people got called back before me and 45 minutes later with still a full waiting room I asked if I should just go back to my car. The wait in the waiting room and rooms is a little unorganized. And everyone seems a bit jumbled with drs instructions. I think they forgot I was there a few days prior. All understandably with how hectic things are with this pandemic.


StarStarStarStarStar The help was super, I was in and out very quick... — 

The help was super, I was in and out very quickly


StarStarStarStarStar Meghan, the nurse, and Dr Wollenschlager were w... — 

Meghan, the nurse, and Dr Wollenschlager were wonderful. They made me feel very comfortable and were so sweet to me.


StarStarStarStarStar Thought it was a very organized pleasant experi... — 

Thought it was a very organized pleasant experience.


StarNo StarNo StarNo StarNo Star Covid test false negative — 

appointment was at 8am. didn't take me until 8:45. Took a Covid test to fly to a funeral. Test came back positive. i contacted my PCP who related quick tests are unreliable. i completed a 2nd test the following day and tested negative. lost my plane tickets, and couldn't attend the funeral. In addition i paid you facility $250


StarStarStarStarStar Quick, professional, and very friendly. — 

Quick, professional, and very friendly.


StarStarStarStarStar Easy, quick walk-in service. Paperwork a littl... — 

Easy, quick walk-in service. Paperwork a little long, but manageable.


StarStarStarStarStar The people were very helpful and didn't hestita... — 

The people were very helpful and didn't hestitate to assist me in the registration process.


StarStarStarStarStar You were there for me in my hour of need. Glad ... — 

You were there for me in my hour of need. Glad my Covid test was Negative. But, you had me in and out, and go me my result, in a very short time!! Thank you! All your staff was very efficent and pleasant to deal with too!


StarStarStarStarStar Outstanding Care — 

The doctor and nurses who helped me were very caring and compassionate. I highly recommend them.


StarStarStarStarNo Star I had a positive experience. I had stopped in t... — 

I had a positive experience. I had stopped in to get a rapid Covid test as they had numerous signs outside for Covid tests in one hour. My symptoms did not support the rapid test so they did the standard test and told me I would get the results in 48-72 hrs. I received the results the following morning! Happily, I was negative. Two things would have made the experience better: Info outside on who could get the rapid test and if the system that texted my phone to call me in from my car would have synced up better with their scheduled appointments so that I wasn’t sitting inside for 45 mins. before I got called into the room. I felt less exposed to germs sitting in my car. However, I understand these are challenging times and things went well once I was put into a room.


StarStarStarStarNo Star I called to speak to the doctor I saw when I wa... — 

I called to speak to the doctor I saw when I was getting the after I got my positive covid test. I was told the doctor was busy but would call me back later. I never got a call back.


StarNo StarNo StarNo StarNo Star Very poor experience  — 

After waiting in the car I was called in but they were not ready for me. I was then asked to sit in the lobby while I waited for 20 minutes next to a woman who mentioned to the front desk that her husband had Covid. Once I was called in to get the Covid test, they closed me into a room and had me wait longer with a nurse who was checking my blood pressure and asking about my health history. I was not comfortable with how long I waited and was exposed to the nurse and then eventually a doctor before they finally gave me the very short nose swab test. I felt more at risk at the testing center than I have in general public settings. I would not recommend Dupage Immediate Care for Covid testing based on their poor protocols.


StarStarStarStarStar Great service — 

Everyone was very nice. I had an appointment and I was taken on time.


StarStarStarStarStar No Place Better — 

Outstanding Service, friendly, compassionate, staff was exceptional, Thank You


StarStarStarStarStar The doctor was extremely thorough, caring and k... — 

The doctor was extremely thorough, caring and kind. Booking the walk in appointment on line was very helpful. It dramatically reduced the amount of time sitting in the waiting room.


StarStarStarStarStar DuPage Immediate Care — 

Very professional and caring staff.


StarStarStarStarStar great people — 

great people with very efficient service


StarStarStarStarStar Very pleased with staff and facilities  — 

Staff was extremely friendly and very knowledgeable about the process and procedure. I received indication for what was going to happen and everything was done in a reasonable time frame.


StarStarStarStarStar Patient and supportive — 

We became aware of a covid exposure Christmas morning, just before we were supposed to be with family, and needed urgent tests. DuPage staff were consistently friendly and supportive and understanding and professional. Thank you.


StarStarNo StarNo StarNo Star Skin rash — 

I visited DuPage Immediate Care on a Saturday for a painful skin rash that had appeared the day before (Friday). I suggested to the PA that I thought it might be shingles, but she dismissed this on the basis that the rash did not have a crescent shape. She did not provide a diagnosis and provided me with a cortisone cream prescription. I went to my dermatologist at NWMH on Tuesday, and they immediately diagnosed it as shingles. I was provided an antiviral prescription, but its efficacy was diminished due to the lapse in time between when the rash first appeared (Friday) and when it was diagnosed (Tuesday). I realize medical staff can make mistakes, but this seemed like a pretty straightforward diagnosis that shouldn't have been missed.


StarStarStarStarStar Walt Karony — 

Dr. Cynthia took utmost care to assure that my infection had not progressed to the bone. Appreciate her diligence and care.


StarNo StarNo StarNo StarNo Star See online review. Total disconnect between ev... — 

See online review. Total disconnect between everyone working there.


StarStarStarStarStar This Immediate Care Center was VERY CLEAN. Wait... — 

This Immediate Care Center was VERY CLEAN. Waiting room was Covid equip with sanitizers, plastic dividers between seats. Doctor & Staff were very nice. No wait time. I had x-rays & results in minutes. I would definitely recommend!


StarStarStarStarStar Team was very efficient and great at explaining... — 

Team was very efficient and great at explaining the options that were available to me


StarNo StarNo StarNo StarNo Star I came in for a COVID test on a friends recomme... — 

I came in for a COVID test on a friends recommendation. Results were due back in 2 days. It’s now 4 days and no results. Very disappointed


StarStarStarStarStar Clinic visit — 

I would visit your clinic if you were closer to Brookfield.


StarStarStarStarStar Outstanding Team of Health Care workers! Dr Cy... — 

Outstanding Team of Health Care workers! Dr Cyndi is a Amazing ! She is everything a doctor should be Friendly,compassionate and excellent at listening and communicating!


StarStarStarNo StarNo Star Poor service — 

Service I bought was 375$. I was told I will receive results as phone call and email. So I received phone call saying I do have covid-19. I didn't get any emails with proof. I did required online. Still nothing.


StarStarStarStarStar dr. mark is good doctor — 

dr. mark is great he knows whats wrong with me right away he is very nice too


StarStarStarStarStar The Women doctor that saw me was Excellent. Sh... — 

The Women doctor that saw me was Excellent. She was kind and Very Knowledgeable. The young assistant named Megan was also Excellent.


StarStarStarStarStar Friendly office — 

The most friendly and helpful medical office I have ever been in. Staff was the most courteous people I have met.


StarStarNo StarNo StarNo Star Took the COVID test with my family and I only r... — 

Took the COVID test with my family and I only received results for one of us I had to call to get the results for the rest of my family


StarStarStarStarStar Quick courteous service dr Cindy was great in e... — 

Quick courteous service dr Cindy was great in explaining everything to me


StarStarNo StarNo StarNo Star I am giving a poor review due to the fact I cam... — 

I am giving a poor review due to the fact I came in for the Covid-19 test. I was asymptomatic at the time of testing.. The doctor assured me I would have both the rapid and 72 hour covid-19 test. I received a call about being positive on the rapid test and given instructions the very same afternoon... Today I called for the 72 hr. results since I never heard anything. and was told it wasn't done since the rapid was positive. This is not very professional.


StarStarStarStarStar Awesome people and a wonderful doctor! — 

Awesome people and a wonderful doctor!


StarStarStarStarStar Staff was EXTREMELY PLEASANT and VERY KNOWLEDGE... — 

Staff was EXTREMELY PLEASANT and VERY KNOWLEDGEABLE


StarStarStarStarStar Excellent, high quality-of-care services — 

Excellent, high quality-of-care services


StarStarStarStarStar It was ok, online set up was simply fine. — 

It was ok, online set up was simply fine.


StarStarStarStarStar About 18 months ago, I became ill while at work... — 

About 18 months ago, I became ill while at work in Oakbrook & I found this facility. The service & staff was so excellent, that 3 days ago, I became ill & this the 1st facility that came to mind. I drove from Forest Park & I'm sure I passed many others in my routine.


StarStarStarStarStar Excellent service and care . Thank you  — 

Excellent service and care . Thank you