Reviews

We waited 1 hour for my daughter to see the doctor. Which was ok I understand they was busy. Once we got in the room the doctor less then 15 mins to check out daughter out. Just for him to tell us she has some type of viral infection and to wait it out and her fever should break within 5 day. Number 1 hr did no testing on her to rule out covid, flu or rsv. We had to take her to see her PCP who tested and treated our baby for her illness. The immediate care doctor waisted our time and money.

Nov 30, 2021

Friendly, professional and helpful.

Nov 30, 2021

You are the only lab nearby that does the RT-PCR test.

Nov 30, 2021

Service was timely and provided by knowledgeable and friendly staff. Extremely happy that you were open on Thanksgiving.

Nov 28, 2021

Good place to seek immediate health care.

Nov 27, 2021

Very thorough and rapid test results, even determined the cause of my issue which exceeded my expectations!

Nov 24, 2021

The doctors and staff were fabulous. I felt well taken care of.

Nov 22, 2021

I haven’t heard back about my results in about 2 weeks

Nov 22, 2021

It was easy to get an appointment the same day. Waiting time was minimum. Staff was very friendly and helpful.

Nov 20, 2021

This was my first visit in your office. I went there for a Covid test only. Not to be registered as a New Patient Visit... Therefore billing my insurance for more than the Covid test. I’ve asked for the office Mgr to call me but that hasn’t happened

Nov 19, 2021

2nd time coming and the doctor or nurse forgot about me and my daughter

Nov 16, 2021

Very glad your medical services are available and you can talk to a real MD about your situation.

Nov 16, 2021

I love to go to immediate care here.. The staff is very welcoming and doctors are very friendly.

Nov 15, 2021

The front reception workers were very helpful. However, Dr. Singha seemed very rushed, and spoke very quickly. We felt rushed by him, and didn't feel as though he took the time to really listen to our concerns.

Nov 15, 2021

This is a good after hours facility. I had a Covid test. However the text message I received said I would be texted when I could come in and be seen. I was not texted and walk in we’re taken before me. So the “save my spot” option didn’t really work.

Nov 15, 2021

Spent $125 for none of my health issues to be resolved. Doctor acted as if he had no idea what I’m talking about even though my ear drum feels like it’s about to explode. Never coming back here again.

Nov 10, 2021

This clinic is a disgrace. I went in to check for potential pneumonia (recovering from COVID). The "doctor" comes in the room, does not even perform a standard check (lungs, eyes, ears, nose). He orders a chest X-ray, and goes on his marry way. Comes back latter to prescribe me antibiotics. I was beyond me how can a doctor not even perform a standard check. I'm sure they are charging the insurance in full. Stay away from this place as these "doctors" should not be allowed to practice.

Nov 7, 2021

Overall it was a very good trip and fix!

Nov 6, 2021

The facility is a bit dirty. Especially the bathrooms. It used to be nice. Also, I needed a blood test, and the first PA that tried to take my blood stuck me three times, and missed my vein 3 times. I got a bit sick. They sent in another girl and she was able to hit a vein on the first try in my other arm. ( for a total of 4 needles in my arm for one test. ) I have large veins as I work out a lot. So that basically sucked. They shouldn’t have people doing blood draws that can’t do them quickly.

Nov 5, 2021

Friendly responsive staff

Nov 3, 2021

Fast, easy, professional services! I will definitely recommend to anyone in need!

Nov 2, 2021

The staff here is excellent they treat you as they would treat their own family!

Nov 1, 2021

From the front desk to the wonderful doctor I saw—well? I was Impressed.

Oct 30, 2021

fast and curitious service

Oct 29, 2021

I really really love this place. I had no issues what so ever and actually have a serious infection. Dr Kumar is amazing and very friendly and extremely helpful with a great bed side manner.

Oct 26, 2021

Would not recommend. They put you in a room and do not even take a temp, blood presdure or any baselime info. I went for possible strep throat and was swabbed, but was not even touched by a nurse or a doctor.

Oct 25, 2021

We came in for a Covid PCR test. The staff was very helpful and friendly. They tried to put my daughter at ease. I could not of asked for more.

Oct 21, 2021

I was very concerned when they really weren’t interested in what medication I am taking. Doctor had me get X-rays without even seeing me first. Then, when he did see me he said I didn’t need them. I had to ask to be covered during my X-rays.

Oct 21, 2021

Service was excellent people very friendly and the doctor was very good thanks

Oct 20, 2021

Very friendly medical stuff. Big plus is a pharmacy on site.

Oct 18, 2021

All aspects of this visit were of excellent quality

Oct 18, 2021

checking in online and saving spot for last minute school covid test for my daughter and niece & nephews was very helpful. As always when we get seen they are patient with my daughter.

Oct 17, 2021

Staff & service -very pleased

Oct 14, 2021

The staff is wonderful. The service is speedy and how high-quality. Can’t beat them for convenience and quality of care.

Oct 11, 2021

Wonderful Doctor and staff!!

Oct 11, 2021

Staff was amazing a very efficient.

Oct 7, 2021

I was not aware that I could check in online PRIOR to arriving. This would have helped tremendously. i also noted that no one I encountered ever introduced his/herself, and said their name.

Oct 6, 2021

As soon as I stated that I was not vaccinated, the physician’s demeanor changed with me. And I told him I had an earache and chest congestion was very bad at night. He prescribed me something over the counter instead of a stronger medication. I have worked in a pharmacy and I am aware of the medications available for congestion. I am literally paying abill to get prescribed an otc medication. Complete waste of time and money

Oct 5, 2021

The receptionist was very nice and the Dr was so understanding and kind. They were very down to earth. The Dr made me feel comfortable and home like he was my family physician. The staff overall were all smiles and very attentive. Maybe I should make him my Doctor.

Oct 4, 2021

Great team. Fast, professional, courteous, human. I would recommend one tweak to your services. I am uneasy, as are others I’m sure, verbally providing Personal Identifiable Information (PII) other than name, when checking in at the front desk. If there is a way around this that would be helpful. Perhaps an ID? I was not asked for ID when I arrived. Thanks again!

Oct 4, 2021

Staff are very short with you and rude. I had issues with my prescription and staff were very non responsive and kept telling me to have the pharmacy call them. Funny because my pharmacy tried calling them hours prior and no one responded to them. There are better places around here. Choose somewhere else.

Oct 3, 2021

I received excellent care and happened to go at a time when the facility was not overrun with patients, so I was in and out in an hour and a half. Was impressed when the doctor said to call her in the morning to let her know how I was doing. Would definitely go there again if necessary.

Sep 29, 2021

I have been trying to contact them for days and cannot get anyone to answer.

Sep 27, 2021

I never received the written results for my covid test.

Sep 26, 2021

Excellent service, the doctor took the time to explain my diagnosis with great detail and was not in a rush to go to the next patient. Answered all my questions. This kind of customer/patient service is truly hard to find.

Sep 23, 2021

I am afraid to enter your facility again . Apparently there are a lot of untrained staff as a evident by the arguments between nurses and myself regarding dosages, procedures and sterilization.

Sep 21, 2021

Hi I came to your location because I had contracted scabies on a recent trip to Kenya; the doctor never asked how many people were in my house and only gave me enough medicine for me. Once I realized other members of my family had been infected I returned to the clinic for more medicine but was told each family member had to see the doctor. I went to another doctor and the first question they asked was how many people are in the house and gave me medication for the whole family.

Sep 19, 2021

They forgot about me. I arrived at 1.52 and didn’t leave until 4.36. Then the supervisor was trying to find out who’s fault it was while I was still waiting for a throat swab. They used to be very good, but very disorganized and only one doctor in the afternoon.

Sep 16, 2021

I was a first time patient at this immediate care. I waited longer than I would like for being the first appointment of the day. (Around 50 min). My interaction with the physician assistant and doctor was pleasant and went well. My greatest issue was the sizable trash can in my room was completely filled to the top. Because I was the first appointment of the day, I can only assume it was garbage from the prior day. It’s really a bad sight for a medical office

Sep 15, 2021

The staff were very friendly even though they were busy. And the wait time was very short.

Sep 14, 2021

DuPage Immediate Care is great! We always receive a warm welcome from staff and doctors. I never feel rushed. I highly recommend this immediate care center.

Sep 14, 2021

friendly service and knowledgeable docs.

Sep 12, 2021

Little waiting time and I was seen by kind and professional healthcare workers.

Sep 12, 2021

Seen and received appropriate treatment.

Sep 11, 2021

Everyone was very professional and helpful. I was a walk in and they fit me in and were very clear about what my time frame would be and it was exactly what they said. Clean and the test results were fast too. They also called and emailed me my results. I was very pleased and can recommend them heartily.

Sep 9, 2021

I received wonderful comforting service from Dr. Cynthia W. and the rest of medical staff and clerical staff during a very unexpected stressful health issue. The team was efficient and quick as possible for a holiday weekend! I definitely recommend this medical facility. They were fully equipped to give me the best care possible.

Sep 8, 2021

Very friendly staff .and very caring.

Sep 8, 2021

Easy to get the covid test done. Friendly staff. I had the test done together with my husband and we asked to give us the results in writing. We have not received it yet. An email would be fine.

Sep 8, 2021

Very efficient and friendly staff! I asked for an email stating the test results. Did not receive it yet. Neither did my wife Ingrid.

Sep 8, 2021

Accommodating, friendly staff. We went for COVID tests (negative thankfully), and after evaluating my girls, the doctor recommended strep tests, which wasn’t even on our radar. They both had strep, for on the right medication and are on the mend! Excellent care here!

Sep 6, 2021

Everyone was very kind, and helpful

Sep 4, 2021

Everyone that helped me was friendly, competent, professional. Thank you very much.

Sep 3, 2021

Dr. Sharma, was so friendly and genuine. I had to wait which I was totally glad I did. He wad running behind, but the nurse Mary was kind enough to come out and let me know. The Dr. took his time to explain things and was not rushing. I would recommend Dr. Sharma to anyone looking for excellent care.

Sep 1, 2021

Employees were very friendly and helpful. It was a good experience.

Aug 31, 2021

Phenomenal service! Dr Cyndi is absolutely one of a kind and ever so caring! The staff is very kind and friendly!

Aug 29, 2021

covid test ok, anything else consider going somewhere else, got some weird advice and it seems to take advantage of people

Aug 29, 2021

I am very pleased with the care I received. Dr. Cindy is the best.

Aug 29, 2021

Overall everything worked out. The sampling was quick and efficient. The results delivery was later than promised then I had to get a specific cover letter for travel to Canada that was promised at the clinic but instead I had to phone and ask for it. Got it quickly after the call. The price was 50% higher than I paid in Louisiana and 3 x times higher than I paid in Canada for the same PCR CoViD 19 test.

Aug 28, 2021

The type of test, speed of the results and the service was great!! Thank you!!!

Aug 27, 2021

Wait time when an appt was set is only disappointment.

Aug 25, 2021

Too long a wait for the short covid test. And still no results after three days. .

Aug 25, 2021

Care was fine. Registration was confusing. First we were told to register at an iPad kiosk. We did that. Then we were directed to register on our iphone with much the same info, plus were directed by the app to scan our Medicare & ins cards. After we told reception we couldn't do that, they said oh no need we can do that for you. Would've been nice to know that earlier. Why the 2 registrations?? Seems redundant. Think receptionists should've have explained registration procedure better.

Aug 23, 2021

I live next door and I trust Dr. W for her diagnosis...I always leave in good spirits.

Aug 22, 2021

A mixed rating ... the people including front desk staff, technicians and nurses I encountered were friendly, capable and projected caring. The low rating traces to extreme difficulty getting the results. Results were promised by email within 90 minutes of completion - in fact I had to make multiple calls throughout the day, and then return to the site in the early evening to ask for the results in person. Staffing appeared short - the people I encountered tried hard and had a long day. I can only assume this was a process problem. Unfortunately, the experience was unnecessarily burdensome and stressful. Items rated below Very Good either didn't come up (can't rate) or traced to difficulty getting results.

Aug 21, 2021

The staff was amazing. The Doctors were excellent and very patient friendly.

Aug 20, 2021

Great, effect and timely treatment

Aug 18, 2021

I was very impressed by the staff at this urgent care. I do NOT appreciate how some of the clients in the waiting room were talking to them, particularly the front desk worker, because it is obvious that they were all doing their best to move quickly. But they never flinched despite some rude people in the waiting room. I am thankful for them and all the doctors and nurses as well!

Aug 18, 2021

The staff and doctor are very knowledgeable and equally helpful

Aug 18, 2021

The process of walking in and using the online registration was really easy and appreciated. We had a bit of a wait, but that was also well communicated and saving our place in line using the online registration was great. Very friendly staff and doctor!

Aug 18, 2021

Chose DuPage Immediate Care for Covid testing. Odd feeling to discover it's not affiliated with DuPage Medical Group/Hospital, but was on Illinois state testing list. Reception less than warm, but doctor was great. Didn't care for the waiting area, too cramped, and some people coming in had flu-like symptoms. Also, was told 24 hours on results; came back 48 hours later through Quest email. Probably will find a different place next time.

Aug 18, 2021

Didn’t care for provider it seemed as if he wasn’t listening to what I was saying.

Aug 16, 2021

So easy, the nurses, doctors and front desk staff are so nice, and love that they accept walk ins.

Aug 16, 2021

Dupage Immediate Care is Absolutely the Best! Professional, Friendly, Caring Staff provide comprehensive care. Welcoming and accepting of all. Love that they are open til 10pm and have pharmacy in same building. Absolutely the best for urgent care needs!

Aug 16, 2021

I had a 1230 appointment and didn’t get seen for my Covid test until 1430

Aug 13, 2021

Thank you so much for all your help! Your team was extremely quick and friendly during my appointment and when I had to call about my covid results because of a problem at the airport they went out of their way to help me sort it out in a matter of minutes! I would definitely recommend your clinic to friends and family and I am so glad that I chose to have my test done with you!

Aug 12, 2021

Tech never sent our paperwork to our office, so we are having to repeat the ultrasound. We will now have to pay DuPage and our referring office Doctors for the same ultrasound because the office never sent our forms to our Doctor. So if you need something sent to your doctors office, find another urgent care

Aug 12, 2021

Never received documentation of my Covid test result. I had to call to get it verbally from the receptionist! I would’ve appreciated a call and an e-mail or a snail mail….

Aug 10, 2021

Very nice people all around pleasant experience

Aug 9, 2021

Found information easily online and was able to make appointment and save my place in line.

Aug 9, 2021

Everything was outstanding!

Aug 9, 2021

Left without being seen. The front desk said they would take us straight back for a blood draw but 25 min later still waiting. Avoid.

Aug 9, 2021

Excellent care and awesome Dr. Mark Holterman MD.

Aug 7, 2021

Very prompt service. Dr. Very understanding and listening to my issues.

Aug 5, 2021

I went to this facility after a waitress at a local restaurant accidentally dropped a platter with several Plates of food on me. One plate hit my head, back shoulder & I hit my elbow on the table. I was in pain, but able to walk & not feeling dizzy. Instead of going to the ER, I decided on urgent care at the closest facility to the restaurant. My experience was horrible. Although I have high bp, forgot yo take my new meds that morning (no one told me to take them only in the morning), my bp was elevated very high. Which had happened once b4. My PCP diagnosed me with White Coat syndrome. And, just as this time, I had a traumatic experience when my bp was highly elevated. What shocked me most was the the treating physician at urgent care was more focused on my elevated bp than what could have been a serious internal head injury. The doc, came in the room with an attitude scolding me about my elevated bp, causing me more stress. He tried to prescribe me a bp med without my full medical history. I told him NO. He backed down from trying to accept the prescription after I told him of a previous allergic reaction I had to a previous bp med. I will also note when the nurses took bp 4x, they didn’t position my arm correctly, they kept my arm hanging downward instead of upward parallel to my heart. This doc never should nor expressed any compassion about my injury. Even when he felt my sore head where the plate hit, he said nothing. He didn’t tell me to use cold compresses, watch for swelling, dizziness, etc. when I reminded why I was there & where my pain was, he unsympathetically told me to raise my arms, I assume to check if my shoulder or elbow was seriously injured. I left without the prescription and with the feeling of either this man was racist or, he hate his job. He didn’t even tell me to follow up with my PCP. Which I did on my own. After telling my adult about my experience at this place. She said, she too had a horrible experience with a doc at this facility.

Aug 5, 2021

Caring and exceptionally friendly staff!

Aug 4, 2021

I brought my mom in suspecting she may be getting dehydrated after a bought of vertigo. The doctor listened to all her symptoms and recommended a urine test. It turned out she did have an infection and that was contributing to her not maintaining fluids. They gave her a bag of IV, they were courteous and professional throughout the entire process. I would recommend this urgent care facility to anyone that needs non urgent medical assistance. Very satisfied with how they took care of my mom.

Aug 3, 2021

Our appointment was scheduled for 2:30 to do a Rapid Covid test. We weren’t seen til after. Once in a room, waited another 10 min for a nurse. After my sons 10 second Covid test, we waited again for the Doctor to come in that was clueless as to why we were here. Asked my son why he was getting a Rapid test but wouldn’t listen to the answers. Started to do a general exam and that’s when I introduced myself as a Doctor and explained why we are here. After the exam. Dr and nurse walked out leaving us in the room for another 5 minutes thus finally came back in to say we can go. So unorganized. For literally a 10sec procedure we waited almost 2 hours. We’ll never be back nor will I recommend anyone. Terrible experience.

Jul 30, 2021

Fine service. It would have been helpful if the Covid test results indicated that it was a PCR test. There were questions about the type of test at the airport.

Jul 30, 2021

I came to the clinic for a recurring upper respiratory issue and Dr. Cynthia Wollenschlager took care of me like she was my personal physician for 20 years. Thank you for let steaming yo my extensive medical history and being so kind and caring. Thank you to all the staff for their genuine kindness. If I s asm ever in this physical situation again, I know I will driving to this clinic.

Jul 28, 2021

I had a COVID test done for my son to be able to go to camp. I was unable to get the results on before he left. I spoke to someone in the office and left a message on the answering machine and still were not able to get them. I had to physically come back to the office and request them and receive the print out of the results.

Jul 27, 2021

Wonderful friendly staff

Jul 27, 2021

Dr Mark was amazing. Will be coming for primary care as well. Willing to switch my doctor because your staff is fantastic. Front desk, nurses, and Dr. Mark was fabulous and made me feel at ease. Very fast service as well.

Jul 26, 2021

The front desk was extremely helpful. Very pleased. Made me feel welcomed. The nurse who first came in was very pleasant. I felt she was rushed. The doctor was very rushed. Only spent about 2 minutes with me.

Jul 26, 2021

Fast and great care received ! I’m so glad we went there ! They are open everyday and there’s a pharmacy in the building. One stop shop.

Jul 25, 2021

Thank you Dr. wollenschlager

Jul 23, 2021

I was seen immediately and the doctor was very knowledgeable

Jul 23, 2021

Check in process very efficient

Jul 17, 2021

I’d go back. People were professional and friendly. Dr was friendly and informative. Wait was longer than quoted but normal for urgent care.

Jul 17, 2021

Poor service. Misdiagnosed and never received a call back. Never completed testing needed and paid for. Terrible!

Jul 15, 2021

The providers here were very caring and spent the time to answer my questions and show me the results of my X-ray.

Jul 13, 2021

Excellent service and staff

Jul 13, 2021

Being from out of town, the staff made the experience very easy to navigate. All staff were very pleasant.

Jul 12, 2021

Great experience. Nice waiting area. Easy check-in. Fair pricing. Professional, caring, friendly staff.

Jul 11, 2021

Doctor and staff are amazing. Everyone was very friendly and helpful. I was in and out within a timely manner. I got my test results within giving time frame.

Jul 10, 2021

We were seen very fast , everyone was very friendly . Very happy with the visit. Most likely will make my primary

Jul 9, 2021

Awesome, quick service on a Saturday night. Great, friendly medical team too

Jul 6, 2021

The professionalism, availability and ease of check in made this a very good experience.

Jul 5, 2021

Professional, helpful medical staff and pharmacist. I found all members of DPMC to be extremely helpful. Dr Mark Holterman is an excellent physician and explains, in detail, whatever medical issue(s) you may be having.

Jul 3, 2021

I was at the location twice over the weekend to follow up on a dog bite. I was so pleased and impressed by the care concern and empathy provided to my by the nurse (Dalal) and most importantly on the care and the follow up provided by Dr Cynthia Wollenschlager. Not only she reassure me I’ll be ok while provindjng me with the necessary medication but she follow up with me at home personally to make sure I was ok. Everyone at that location was nice friendly professional and very caring about my well-being and recovery.

Jul 1, 2021

Very friendly staff and short waiting time

Jun 30, 2021

The Doctor and nurse took time and treated us very well, listened and answered all our questions.

Jun 29, 2021

Great staff and I was roomed so quickly. Everyone is extremely friendly and it seems like they have good communication between their team.

Jun 26, 2021

Service was excellent. Everyone was so professional and caring.

Jun 24, 2021

Very professional, kind, and quick. I just got my first shot of the COVID-19 vaccine.

Jun 20, 2021

Great staff, no long waits and very acknowledged doctors and nurses

Jun 18, 2021

Friendly staff. Very prompt. Attended to my needs in a courteous, professional manner. Very knowledgeable

Jun 15, 2021

Covid SCAM to its fullest! Shame on DuPage IC for taking advantage of people during a pandemic. I am a Nurse Practitioner, have been one for over 12 years, and have never seen a medical scam such as this. My insurance was billed for a level 3 visit for a standard Covid test? - No vital signs taken, no temperature, no Spo2, no BP, no pulse. - The physician never did any assessment. Did not listen to my lungs or heart. No physical assessment whatsoever. Did not even come in the room. He literally talked to me from the door entryway. -My Covid test was "misplaced" and I had to return 9 hours after I was originally tested to be swabbed again. Avoid this scam at all cost. They will be closed down soon enough for INSURANCE FRAUD. My visit was 11/2020. I spoke with Amanda at DuPage Immediate Care on 12/14/2020 and she apologized telling me she would "wipe the charge". Then today 06/2021 I get a $600 bill. Hell the out of pocket charge for the test was only $200. They did a chlym pneumonia swab (multiple pneumonia swabs. Hell I'm a nurse practitioner and operate my own clinic I could have done a chest X-ray for free if I thought it was pneumonia. No communication. Without doing a physical assessment how did they deem these tests warranted. Hence complete scam.

Jun 13, 2021

Excellent doctors. Compassionate. Very long wait for X-ray results. Very.

Jun 11, 2021

Nice friendly Helped me very much. Went back the next day and they checked my injury seemed concerned about me and that’s good. I even got my first Covid

Jun 9, 2021

Long wait time, not impressed by clinical staff

Jun 6, 2021

Friendly staff, comfortable atmosphere, nice looking building from outside, plenty of parking, very nice experience.

Jun 6, 2021

Great service, nice employees

Jun 2, 2021

Lab tech was very informative and a pleasure to be served by. Didnt catch a name but would most definitely like to have him when I come back for the 2nd round on the 19th of June

Jun 1, 2021

Everyone at the facility were wonderful. One of the best encounters at an urgent care. From out of town and doctor and nurses were very warm and caring.

May 29, 2021

I liked the Dr. The wait was not long The report was thorough Seemed organized and well run

May 28, 2021

Good I like a inside its clean neat nice equipment and elevator and good driving water nice pen and pencil

May 28, 2021

Absolutely love all of the nurses & Dr Mark. The entire staff show how much they care about your health and safety.

May 28, 2021

I’ve been going here since two years ago and I have been happy most of the time. Time and waiting is the most important factor to me and they are doing a good job on it. I suggest to use their online schedule and virtual waiting list!

May 28, 2021

The young lady I worked with was pleasant and made me feel at ease. I look forward to seeing her for my last shot in June sometime

May 28, 2021

very long wait time and the lady at the front desk had no answers for when we would get seen by a doctor. Waited for an hour and 15 for my sick year and a half old son. We reserved a spot online and was told we were the next to be seen and then they proceeded to bring other people back. The lady at the front desk forgot to tell us people with appointment go first which I totally understand then when I asked how many appointments were ahead of us all she would tell me was a few more and couldn't give me even a time estimate. Very unprofessional and was not worth our time.

May 22, 2021

Does not seem Drs and staff /front desk/ test technicians are all communicating. Front desk did not know anything about my ultrasound appointment. They said I did not have one. I was told results would be in the next day. The next and they were not. No one seemed to have know anything. Frustrating

May 19, 2021

Friendly and very professional.

May 17, 2021

Pleased to get in and out quickly. Dr. Mark was very good.

May 17, 2021

I was there on may 13, at about 11 am. They kept me waiting about four hours to take test .( only 3 people where ahead of me). I told them that I am traveling oversea and I need to have test result soon. Today is may 16. I did not received my result yet . I lost My oversea travel. I lost money , vacation ,and I am very very angry .I do not know what .

May 16, 2021

Nice facility, staff and dr very friendly, easy appointment scheduling. Took one star off because had to wait about 25 minutes after to get taken into exam room with a scheduled appointment, but that happens sometimes. Highly recommend. Went for Covid 19 test.

May 15, 2021

Very prompt service short wait and short wait time

May 14, 2021

Service was great. The Dr. was amazing and funny. Made the day! Thank you

May 10, 2021

Great experience. They were friendly helpful and caring. Would definitely recommend

May 8, 2021

Quick and easy Covid vaccination experience.

May 7, 2021

Man let me tell you the people who work here made me so damn happy I had to go home a bust a fat one of my floor (was out of tissue)! Any way go here!!!!!

May 6, 2021

I made an appointment several hours before I arrived at the clinic. I was called in within 10 min. after arrival. Within 45 min. I had interpreted X-rays, had seen the doctor twice, and was armed with everything I needed to go to the next step. The staff was pleasant and efficient. The facility is well equipped and spotless. This is what Urgent Care should be. Thank you, Dr. Holterman and staff! (The only problem is that this Urgent Care facility is out of Aetna's network.)

May 4, 2021

Everyone was so kind to me. I went in feeling like my head was about explode. Blood pressure was super high. Thank you to everyone! I wish my doctors office was like this group of professionals. Big thanks to the Doctor!

May 4, 2021

The entire staff, from the check in girls, nurse Paula and Dr. Cynthia Wollenschlager were wonderful. Only bad thing was air conditioning was not working on an 80 degree plus day.

May 4, 2021

Excellent medical staff excellent location the cleanliness of the facility excellent top drawer

May 4, 2021

The Dr. uses the best treatment options available and provides the personal attention I desire

May 3, 2021

Very clean and organized. Was in and out. Great service

May 3, 2021

Genevieve was great to work with. Professional, competent, and kind. Will be back.

May 2, 2021

The most important thing is the service and how fast they work i really high recommended 👌

May 1, 2021

Fast, friendly..will visit again

Apr 29, 2021

Staff is extremely nice and helpful. Kept appointment on time.

Apr 27, 2021

I was in and out for a COVID vaccine, Geniveve (not sure how to spell her name) was great. I am normally terrified of needles, but she was quick and didn't humor me and it was over before I knew it.

Apr 27, 2021

Very accurate and promted

Apr 26, 2021

Great service. Will being referring friends & family.

Apr 25, 2021

Based off my own doctors office advice to go to immediate care for stitches rather than the hospital, I am so happy I trusted them. My daughter needed a corner mouth stitch and the staff called in a plastic surgeon- 2 months later I realized I should have gone in to have my own hand stitched the very same day! Had debris removed and a finger stitched...about an hour in and out. Thank you guys again!

Apr 25, 2021

Yeah, that too care of me quickly, and adequately. We don't live near the area, but would recommend them to friends who live there.

Apr 24, 2021

the staff was great...the nurse was very nice... checked on us made sure we were ok

Apr 23, 2021

Friendly and courteous staff. Dr. Kumar very attentive.

Apr 21, 2021

Didn't feel any pinch on injection, waiting area was empty (not crowded), i recommend this place

Apr 21, 2021

Orderly, quick and easy for my Covid vaccination

Apr 19, 2021

Very nice place and close to my house the people that work there were very nice to me but the only thing is that they never got back to me about when to schedule for my second vaccine shot

Apr 19, 2021

Very professional and organized. Good communication and simple online scheduling.

Apr 19, 2021

Absolutely amazing COVID vaccination process! My appointment was for 11:40AM. I got out of my car at 11:15AM and was back in my car at 11:30AM--and that includes the 10 minute observation period. The only question I was asked was my name. Incredibly streamlined experience and friendly staff.

Apr 18, 2021

I was able to schedule right away for the COVID vaccine. The process was easy enough. And when I got to the office I didn’t have to wait long. The staff was friendly and quick.

Apr 18, 2021

Professional staff and a very clean vaccination station/procedure !

Apr 18, 2021

Staff was very kind & professional.

Apr 18, 2021

DuPage Immediate Care made it easy to make an appointment and the followed up with plenty of reminders via text and email.

Apr 17, 2021

Super nice staff & quick testing with results within an hour.

Apr 17, 2021

Professional, friendly and efficient staff. Clean environment. COVID safety protocol for vaccinations gold standard. Convenient location. Plenty of parking. Felt really safe going in for my first Moderna shot. No lines. No people flocked together in the reception area.

Apr 17, 2021

Outstanding service. On time meeting with Dr. Holterman and his analysis and recommendations were first rate. Looking forward to my next visit.

Apr 15, 2021

The young lady who administered my shot was great and very helpful her name was Sarah she should get a raise.

Apr 15, 2021

Quick and easy for COVID- PCR results.

Apr 14, 2021

Sarah nurse was great and front desk good too

Apr 13, 2021

I was very impressed by the care given to me , the doctor was extremely kind she took me to the bathroom holding my hand and explained everything very clearly.

Apr 13, 2021

Very clean, efficient and friendly!

Apr 13, 2021

Very nice place to get a covid vaccine. The nurse was so patient and answered all my questions.

Apr 12, 2021

Very prompt! No wait at all. The staff was friendly and informative.

Apr 12, 2021

Fantastic experience , fabulous “care”🥰thank you Dupage Immediate “Care”

Apr 11, 2021

Friendly and accommodating with fast and efficient service.

Apr 11, 2021

Everything went well. Friendly staff. Very little wait time.

Apr 10, 2021

Professional approach ...knowledgeable and helpful staff ...

Apr 10, 2021

I already referred a friend to Dr. Cindy, who was very supportive.

Apr 8, 2021

This process was extremely smooth and efficient. Took me on-time with little wait time. Nurse was kind and professional.

Apr 5, 2021

The staff was friendly and they provide good service

Apr 4, 2021

Very helpful and professional sraff

Apr 3, 2021

My first visit to your location was to receive my covid shot. I was very pleased with the office and staff but have no other experience with doctors.

Apr 3, 2021

I have been and I will continue to refer people to the DuPage Urgent Care on Summit Avenue everybody at the office was very nice they all were very helpful and answering all my questions very caring and concerned for my well-being I will definitely keep on referring people to their services

Apr 2, 2021

Great customer service. No long wait times.

Apr 2, 2021

Second time here. Again for a covid test since my coworkers keep exposing me. These people are great.

Apr 2, 2021

Great doctor Mr holterman

Apr 2, 2021

Liked the place and how fast I was taken care if. There was no wait. I was taken to a super cute kid friendly room, nurse asked all questions, pediatrician came in shortly after, she was tested and we were out the door. It was great.

Apr 1, 2021

Brought my 4year old due to swollen left eye. The doctor checked her and stated she had her eye lid, right ear, and throat infection. We were shocked because she never complained about the ear and throat. So she prescribed her antibiotics and eye drops. The next morning she had her doctors appointment with her real doctor in elmhurst hospital and she stated she DID NOT have an ear nor throat infection. Nor did she need to have any medicine given. We had already gave her the medicine the night before when she did not need. Horrible service and fake information to people. My daughter is 4years old, why put a child thru all of this.

Mar 31, 2021

Pros: All staff was professional, friendly. Physician had a very nice, confident, professional manner. He listened to what I had to say, asked pertinent questions, and was able to assess the problem quickly. He explained his diagnosis clearly, and told me what he was prescribing and why. I was very satisfied with the experience. Also, the pharmacist, Julia, was also very clear in explaining how each of 3 meds were to be used & possible side effects. She was very busy, handling calls on a busy phone line, but was very focused and helpful throughout. Cons: the wait was over-long, running almost an hour behind by the one actually see the doctor.

Mar 30, 2021

Speed of getting care was great, doctor was fantastic in her explanation and time spent with me.

Mar 30, 2021

Dr. Mark was respectful and took care of my hand with no issues. Thank you Dr. Mark. The staff at the front was respectful and made sure I was checked in and registered without any issues. Thank you all for everything and continue to be safe.

Mar 30, 2021

My appointment was on time and the Dr and staff helped me. Very professional visit.

Mar 29, 2021

Great doctor, listened to everything I said and will come in the future for more check up

Mar 28, 2021

It’s was great experience

Mar 28, 2021

My care was exceptional!!! Sciatica flare ups are unbearable. Dupage Immediate Care took great care of my needs. Nicole

Mar 24, 2021

Thank you for allowing me to get a quick appointment especially when I was feeling really bad I have never seen a service that was so quick and very professional and the doctor really showed he cared

Mar 23, 2021

I was taken care of in a very timely safe manner. Results and care were done very well. I would recommend the DuPage Immediate Care facility to any one.

Mar 23, 2021

Visiting family in Elmhurst from Tucson Arizona I was pleasantly relieved to be able to make a same day appointment. Everyone was very helpful and pleasant. Was back home with meds an hour later.

Mar 22, 2021

Good service. Very nice people and thorough

Mar 18, 2021

repeat patient for both of our children. Always pleased with the care we receive.

Mar 17, 2021

Very caring people with great bedside manner!

Mar 16, 2021

We were directed to the correct office promptly. The doctor administering the vaccine was polite and explained everything. He answered all our questions. We were in and out in a reasonable amount of time.

Mar 16, 2021

Very smooth process and everyone was so friendly.

Mar 14, 2021

I’ve already mentioned it to other people

Mar 14, 2021

I had been struggling to get a vaccine appointment for some time when I found out about dupage immediate care. I was so relieved to click the link and find availability! The process was very smooth. Thank you!

Mar 14, 2021

After receiving the covid vaccine I was not given any information on the vaccine, side effects or other medical information in case of a reaction.

Mar 13, 2021

Very convenient location , Fast service very Clean , Great people ,I just love it.'

Mar 12, 2021

I got an appointment online immediately. Did not wait long once I arrived and got test results within the hour. Couldn't have been more convenient. Everyone was helpful and friendly. Thanks to Dr. Kumar.

Mar 11, 2021

Good doctor and her note taker was very kind and knowledgeable.

Mar 10, 2021

Friendly efficient put me at ease caring in a time of need this is like having mom care for you and make you better

Mar 9, 2021

A big thank you for the wonderful treatment and courteous staff and service.

Mar 7, 2021

Wonderful staff! Very professional and attentive.

Mar 7, 2021

I came to this immediate care just before closing. Everyone was so kind to me. I'm sure they wanted to go home but they took their time and took good care of me. Thank you!

Mar 4, 2021

My visit to the DuPage Immediate Care was one of the best at a medical facility I have ever had. The wait was short, every individual that I dealt with was professional, knowledgeable, helpful, and caring. I was given a referral for additional care that I may require. I have already told a number of people if they ever find themselves in need of immediate care this is where they should go.

Mar 2, 2021

Friendly personnel and very professional.

Mar 1, 2021

Called a Dr. who had gone for the day to come back in to help my granddaughter. Outstanding care and “bedside manner” by everyone here

Mar 1, 2021

Everyone was pleasant and prompt. I feel everyone had a can do attitude and cares.

Feb 28, 2021

I love DuPage Immediate Care! Everyone was Sooo caring and Compassionate!

Feb 26, 2021

I hadn't heard of Urgent Care facilities until 2 years ago when I moved to a retirement community at Beacon Hill in Lombard. What a fantastic and sensible type of service!! There was no waiting in my instance. Attention was given immediately after signing in. Follow-up can then be done at the hospital of my choice.

Feb 24, 2021

1st, the website is so easy and very informative. Everyone I encountered was wonderful, loved the doctor actually going to have her as my primary, I received excellent, compassionate care

Feb 24, 2021

I was seen right away and cared for properly!

Feb 22, 2021

They were very professional and friendly.

Feb 22, 2021

I had the best experience! The staff was the sweetest ever from the person at the front desk, to the nurses & head nurse, to the lady in the pharmacy! I would like to make this my to primary doctor!!! 100s across the board!!

Feb 19, 2021

Doctor and staff were great!

Feb 16, 2021

Fast, efficient, courteous service & staff.

Feb 16, 2021

This is a very clean and efficient place to get a Covid 19 RT-PCR test. i had my results back with in 90' and the staff was very professional.

Feb 14, 2021

I'm thankful for the kind, professional, doctoring.

Feb 7, 2021

Workers were very plesant and friendly

Feb 6, 2021

I was informed that I was receiving a rapid covid 19 test only to find out days later that it wasn’t. Claiming a mix up at the lab with my results. Still waiting for my results. Will definitely continue with bad reviews until I can return to work and get my test results.

Feb 6, 2021

I’m so appreciative to Dr Mark and his excellent staff. It was a positive, supportive experience from the time I walked in to the time I walked out. Everyone took their time and explained everything they were doing. I highly recommend this urgent care facility.

Feb 4, 2021

The doctor and the staff are so compassionate sweet and very caring I appreciate all their support definitely will continue going to this clinic and recommend them

Feb 4, 2021

From the moment I frantically called the DuPage Immediate Care seeking to schedule an appointment I was impressed with the great response by the young person who took my call. My apprehension was minimized. I also felt very much at ease with the service by Dr. Mark. He made me feel like I was one of his regular patients. I highly recommend if you are looking for a very professional group of healthcare providers to make your appointment at once.

Feb 4, 2021

I was there on Saturday Jan 31 to get tested for COVID because my daughter had been there earlier that morning and was diagnosed with positive result. Am anxious because both my son and I were told we could not receive the rapid test— but it’s been 4 DAYS and we still have no results. We all live together and my daughter is coping and isolating the best she can but the anxiety is almost unbearable. When will we get our results? No one has contacted either my son nor me, to ask any questions. Is this normal? How do we get our results?? We should have received the rapid test since we are in the same household. We could be be inadvertently contaminating one another, even though we are trying to be as diligent and cautious as possible. I also need to provide information for my employer. Four days is excessive for “immediate” care...

Feb 3, 2021

Helpful and courteous staff, no waiting and everyone was friendly.

Feb 2, 2021

Everyone from receptionist, nurses and Doctor treated me nice and professionally. I will definitely use DuPage Immediate Care in the future. Keep up the great work and thanks again!!!!

Jan 31, 2021

Staff was great, very short wait time. I wasnt even done filling out the paperwork and they called me back to the room.

Jan 31, 2021

While I appreciate getting the Covid test. They left me in the waiting room for 40 minutes even though I had an appointment. The doctor did not examine me at all. Did not listen to my lungs or take my blood pressure or temperature.

Jan 30, 2021

Idid not have to wait long to be seen. Everyone was kind and efficient. I received my test results sooner than anticipated.

Jan 26, 2021

My experience with Dr.Wollenschlager was the best experience as always when I visit your facility for urgent medical care

Jan 25, 2021

Very professional & friendly

Jan 24, 2021

Fantastic staff love the way I was treated also called me for a follow up

Jan 22, 2021

The people are nice, the place very efficient. But the decor is old & odd and it seems like it needs a good cleaning.

Jan 22, 2021

The staff is ALWAYS friendly and professional!

Jan 22, 2021

I love Doctor Cindy! She is always incredibly helpful and knows exactly what's going on and how to treat it!

Jan 20, 2021

I called around 6pm on a Saturday evening looking to get a Covid test. Within the span of less than 3 hours I walked in, got seen, had the nasal swab, and had the results (full Covid test - not the less-accurate rapid one, plus a screen for flu virus). Grateful that all were negative and to have that important information so quickly!

Jan 19, 2021

My mother and I went to get COVID-19 tests and the staff there was quick in checking us in and performing the tests. The medical staff was also helpful in explaining what our specific situation looked like, what we should do in case symptoms became severe, and took into account any health conditions that we have.

Jan 17, 2021

The 60 minute wait was longer than the website showing 30, then 10 minute wait times, so be aware it may be longer. In addition, the physician who saw us had minimal PPE on. Yes- gown. But one tiny single layer disposable mask. Under current Covid concerns, it seemed like he was under protected, making me feel at more of a risk.

Jan 16, 2021

Nice Dr. and staff. Had to go there for a covid test on a Saturday

Jan 12, 2021

Friendly staff and very clean

Jan 12, 2021

Doctor was very nice and gave great information

Jan 11, 2021

They provide great service with concern for your well being. Warm & friendly, they address any and all questions you may have. Highly recommend fir all in need of immediate care.

Jan 10, 2021

It was odd I was told to come straight in. As I pulled up it said I'd be called back soon and to head in. 6 people got called back before me and 45 minutes later with still a full waiting room I asked if I should just go back to my car. The wait in the waiting room and rooms is a little unorganized. And everyone seems a bit jumbled with drs instructions. I think they forgot I was there a few days prior. All understandably with how hectic things are with this pandemic.

Jan 9, 2021

The help was super, I was in and out very quickly

Jan 7, 2021

Meghan, the nurse, and Dr Wollenschlager were wonderful. They made me feel very comfortable and were so sweet to me.

Jan 6, 2021

Thought it was a very organized pleasant experience.

Jan 6, 2021

appointment was at 8am. didn't take me until 8:45. Took a Covid test to fly to a funeral. Test came back positive. i contacted my PCP who related quick tests are unreliable. i completed a 2nd test the following day and tested negative. lost my plane tickets, and couldn't attend the funeral. In addition i paid you facility $250

Jan 5, 2021

Quick, professional, and very friendly.

Jan 5, 2021

Easy, quick walk-in service. Paperwork a little long, but manageable.

Jan 5, 2021

The people were very helpful and didn't hestitate to assist me in the registration process.

Jan 5, 2021

You were there for me in my hour of need. Glad my Covid test was Negative. But, you had me in and out, and go me my result, in a very short time!! Thank you! All your staff was very efficent and pleasant to deal with too!

Jan 5, 2021

The doctor and nurses who helped me were very caring and compassionate. I highly recommend them.

Jan 5, 2021

I had a positive experience. I had stopped in to get a rapid Covid test as they had numerous signs outside for Covid tests in one hour. My symptoms did not support the rapid test so they did the standard test and told me I would get the results in 48-72 hrs. I received the results the following morning! Happily, I was negative. Two things would have made the experience better: Info outside on who could get the rapid test and if the system that texted my phone to call me in from my car would have synced up better with their scheduled appointments so that I wasn’t sitting inside for 45 mins. before I got called into the room. I felt less exposed to germs sitting in my car. However, I understand these are challenging times and things went well once I was put into a room.

Jan 5, 2021

I called to speak to the doctor I saw when I was getting the after I got my positive covid test. I was told the doctor was busy but would call me back later. I never got a call back.

Jan 5, 2021

After waiting in the car I was called in but they were not ready for me. I was then asked to sit in the lobby while I waited for 20 minutes next to a woman who mentioned to the front desk that her husband had Covid. Once I was called in to get the Covid test, they closed me into a room and had me wait longer with a nurse who was checking my blood pressure and asking about my health history. I was not comfortable with how long I waited and was exposed to the nurse and then eventually a doctor before they finally gave me the very short nose swab test. I felt more at risk at the testing center than I have in general public settings. I would not recommend Dupage Immediate Care for Covid testing based on their poor protocols.

Jan 5, 2021

Everyone was very nice. I had an appointment and I was taken on time.

Jan 5, 2021

Outstanding Service, friendly, compassionate, staff was exceptional, Thank You

Jan 5, 2021

The doctor was extremely thorough, caring and kind. Booking the walk in appointment on line was very helpful. It dramatically reduced the amount of time sitting in the waiting room.

Jan 5, 2021

Very professional and caring staff.

Jan 5, 2021

great people with very efficient service

Jan 5, 2021

Staff was extremely friendly and very knowledgeable about the process and procedure. I received indication for what was going to happen and everything was done in a reasonable time frame.

Jan 5, 2021

We became aware of a covid exposure Christmas morning, just before we were supposed to be with family, and needed urgent tests. DuPage staff were consistently friendly and supportive and understanding and professional. Thank you.

Jan 5, 2021

I visited DuPage Immediate Care on a Saturday for a painful skin rash that had appeared the day before (Friday). I suggested to the PA that I thought it might be shingles, but she dismissed this on the basis that the rash did not have a crescent shape. She did not provide a diagnosis and provided me with a cortisone cream prescription. I went to my dermatologist at NWMH on Tuesday, and they immediately diagnosed it as shingles. I was provided an antiviral prescription, but its efficacy was diminished due to the lapse in time between when the rash first appeared (Friday) and when it was diagnosed (Tuesday). I realize medical staff can make mistakes, but this seemed like a pretty straightforward diagnosis that shouldn't have been missed.

Jan 5, 2021

Dr. Cynthia took utmost care to assure that my infection had not progressed to the bone. Appreciate her diligence and care.

Jan 5, 2021

See online review. Total disconnect between everyone working there.

Jan 5, 2021

This Immediate Care Center was VERY CLEAN. Waiting room was Covid equip with sanitizers, plastic dividers between seats. Doctor & Staff were very nice. No wait time. I had x-rays & results in minutes. I would definitely recommend!

Dec 30, 2020

Team was very efficient and great at explaining the options that were available to me

Dec 20, 2020

I came in for a COVID test on a friends recommendation. Results were due back in 2 days. It’s now 4 days and no results. Very disappointed

Dec 20, 2020

I would visit your clinic if you were closer to Brookfield.

Dec 19, 2020

Outstanding Team of Health Care workers! Dr Cyndi is a Amazing ! She is everything a doctor should be Friendly,compassionate and excellent at listening and communicating!

Dec 19, 2020

Service I bought was 375$. I was told I will receive results as phone call and email. So I received phone call saying I do have covid-19. I didn't get any emails with proof. I did required online. Still nothing.

Dec 18, 2020

dr. mark is great he knows whats wrong with me right away he is very nice too

Dec 17, 2020

The Women doctor that saw me was Excellent. She was kind and Very Knowledgeable. The young assistant named Megan was also Excellent.

Dec 17, 2020

The most friendly and helpful medical office I have ever been in. Staff was the most courteous people I have met.

Dec 16, 2020

Took the COVID test with my family and I only received results for one of us I had to call to get the results for the rest of my family

Dec 16, 2020

Quick courteous service dr Cindy was great in explaining everything to me

Dec 16, 2020

I am giving a poor review due to the fact I came in for the Covid-19 test. I was asymptomatic at the time of testing.. The doctor assured me I would have both the rapid and 72 hour covid-19 test. I received a call about being positive on the rapid test and given instructions the very same afternoon... Today I called for the 72 hr. results since I never heard anything. and was told it wasn't done since the rapid was positive. This is not very professional.

Dec 13, 2020

Awesome people and a wonderful doctor!

Dec 12, 2020

Staff was EXTREMELY PLEASANT and VERY KNOWLEDGEABLE

Dec 10, 2020

Excellent, high quality-of-care services

Dec 8, 2020

It was ok, online set up was simply fine.

Dec 7, 2020

About 18 months ago, I became ill while at work in Oakbrook & I found this facility. The service & staff was so excellent, that 3 days ago, I became ill & this the 1st facility that came to mind. I drove from Forest Park & I'm sure I passed many others in my routine.

Dec 7, 2020

Excellent service and care . Thank you

Dec 7, 2020

Very fast service and very nice nurses and doctors.

Dec 6, 2020

Dirty! they let people getting tested for covid all sit in a crowded waiting room. the 'doctor" comes in writing your info in a spiral notebook and tried to prescribe me medicine for something that was not a problem. She said if I want the rapid test which is 2hrs I have to pay $250 so I did only for a BS Positive result! I knew there was soemthing off so I went right away to a physicians immediate care and I was negative. I then had my DR do the regular test negative again. this place is a SCAM. they dont even use an approved test test use some respitory panel. told me I had a cold too and I had ZERO symptoms

Dec 6, 2020

Quick assessment, fast results with appropriate test.

Dec 5, 2020

Me Cobraron cuando no debian por un test de covid xuando mi seguro cubriria 100%

Dec 5, 2020

The service I received was outstanding and nurses were excellent and very professional the Doctor Was Just outstanding

Dec 4, 2020

Very orderly check-in and sign up. Wait for COVID test was even shorter than expected and the Doctor consult/explanation was concise and thorough.

Dec 4, 2020

I found the staff to be responsive, well trained, and courteous. The Dr. who talked to me (I forgot his name, but it was 8:30PM 12/2) was fantastic. He took his time explaining things to me and was very thorough.

Dec 3, 2020

Medical staff was great with my 22 month old son. We were called back quickly once we got into the waiting room. The nurses were very sweet and caring with him while prepping a deep gash before the doctor glued his skin. Please thank them for all of their hard work during these difficult times.

Dec 3, 2020

Clean, friendly and professional

Dec 3, 2020

Great job getting people in and out quickly and safely. Staff was fantastic.

Dec 1, 2020

This is the second time I’ve used this facility. And was once again impressed with their professionalism and quality of medical care. Excellent job. Thank you!

Nov 30, 2020

The only place i would go to for med treatment. Urgent or regular visit best place to be at.

Nov 30, 2020

Fast, friendly, efficient.

Nov 30, 2020

Dr. Halterman and Kenar (assistant) were wonderful.

Nov 30, 2020

The experience was exceptional. Getting results and information in my portal was disappointing

Nov 30, 2020

This clinic needs to get better at calling patients back when committed as they are so good & organized otherwise. I was told I’d get a call same night. I never did. I called 2 days later only to be told that I was negative. I loved everything else - the text message updates of position in line, etc.

Nov 28, 2020

I was able to get in for a COVID test within a few hours and have the result also within a few hours. Staff was comforting and informative.

Nov 28, 2020

everything was excellent.

Nov 27, 2020

Loved your system of booking appointment on line. I also loved that you called us 5 min before we were seen and my family of 4 could wait in the car outside until our time to be seen. Great system as I did not want my kids waiting in the waiting room. Nurses and doctor were very thorough.

Nov 27, 2020

I never got my covid results. Was told they would email if neg and call if Pos.

Nov 27, 2020

Good, courteous staff. Good online queue so can wait remotely.

Nov 26, 2020

DuPage Immediate Care has a good program to register On Line to schedule Covid testing, but there are some flaws in their system. When we registered & received a text to be there at 12:05 PM, I would presume by 12:30 we should have been taken. I presumed WRONG, we didn't get in until 3 PM. Why wouldn't they send out another text stating they're running late, come 1 hour later & update it again if necessary. We sat in the car from 12 to 3, very frustrated. The woman at the front desk wasn't very helpful in the beginning, she didn't have any organizational skills. It was like you go in and stand there like an idiot until she decided to direct you to the wrong area, because she didn't ask any questions. Maybe it wasn't her fault, maybe DuPage didn't train her properly.

Nov 25, 2020

Very impressed with the clinic in this difficult time. Staff was professional and caring!

Nov 25, 2020

El servicio esta muy bueno y los trabajadores son atentos y amables con los pacientes desde que uno llega hasta terminar con la cita del examen.

Nov 24, 2020

I received a survey but not my results! How can I give a review when you still, 3 days later not sent me my covid results...and you are not returning my call or responding to my calls either.

Nov 24, 2020

Good service. Nice and knowledgeable people. Would definitely recommend. Keep it up

Nov 24, 2020