DuPage Immediate Care

Star Star Star Star No Star 917 Reviews

<<

Reviews

StarNo StarNo StarNo StarNo Star Was told a totally inaccurate wait time and the... — 

Was told a totally inaccurate wait time and then was given the wrong prescription and had to go to the ER.


StarNo StarNo StarNo StarNo Star Pls have a good triage team to determine which ... — 

Pls have a good triage team to determine which patients are capable of being seen by that doctor and which aren’t. If you are unable to provide service then don’t let the patient wait for 2 hrs before being told nothing can be done. You should be able to gauge that prior at the time of check in.


StarStarStarStarStar The staff was very helpful and knowledgeable. ... — 

The staff was very helpful and knowledgeable.


StarStarStarStarStar I love the care and understanding provided by t... — 

I love the care and understanding provided by the staff


StarStarStarStarNo Star I got there 5 mins before opening and no one wa... — 

I got there 5 mins before opening and no one was in the office. In fact I saw a desk person pull into the lot a couple minutes after open time. Then there were issues, no key, couldn't figure out how to unlock the door etc. The paperwork I was given to fill out was for workman's comp which is NOT why I was there. I felt it was very loosely run.


StarStarStarStarNo Star I feel the care received was good but the wait ... — 

I feel the care received was good but the wait to receive care was very long


StarStarNo StarNo StarNo Star Front desk is not welcoming and unprofessional.... — 

Front desk is not welcoming and unprofessional.


StarNo StarNo StarNo StarNo Star This is my first time visiting and I have to sa... — 

This is my first time visiting and I have to say that my experience was horrible due to the wait time.


StarStarStarStarStar Very convenient and quality care for little one... — 

Very convenient and quality care for little ones. Child friendly!


StarStarStarStarStar Dr. Cindy is THE most caring doctor I've EVER h... — 

Dr. Cindy is THE most caring doctor I've EVER had! She took such wonderful care of me that I can't even express how grateful I am!


StarStarStarNo StarNo Star I did get to see a doctor and have a few pictur... — 

I did get to see a doctor and have a few pictures taken.


StarNo StarNo StarNo StarNo Star Find another immediate care.  — 

Chose this location because you can reserve your spot in line, online. This was the best option with a 5 year old with an injured elbow. Arrived at our scheduled time, remained in our vehicle, as we were told we were 5th in line. After an hour of waiting we were finally next in line - where we remained for another 40 minutes. I called inside and they casually told us to come in and they would “check us in.” Figured we already were, since I had submitted all our paperwork. Walked in to find people not wearing masks, including nurses. One nurse was openly venting how miserable she was and how she was going to call in sick for a week. I understand that medical professionals are being overworked but I felt it was extremely unprofessional for her to be discussing this in ear shot of patients. Once we were finally in an exam room we were taken care of by a Hispanic man, whose name I wish I had taken because he was the only positive part of our experience. He was actually the X-ray technician who took wonderful care of my nervous 5 year old. Apparently he works at a local hospital, which the doctor shared with me and began to describe the violence he says every weekend with so many gun shot victims and shootings. SHE DISCUSSED THIS IN FRONT OF MY 5 YEAR OLD. After she looked at my son’s arm she said we needed to wait for a radiologist to look at the X-rays. This took an hour, without being updated. The X-ray tech was the one who came in to check on us and he apologized for the wait. He said he would check on the radiologist’s progress, who was off-site. The doctor finally came in, with her mask under her nose, and we were told he needed an MRI. They refer patients to Bright Lite where you can pay out of pocket rather than wait for insurance authorization, which could take up to 4 days. Strange. What they fail to mention is that there is not an ortho doctor available to read the MRI! Waste of my time. Will stick with Hinsdale Orthopedics in the future or an ER.


StarNo StarNo StarNo StarNo Star The worst place ever never going back there — 

The worst place ever never going back there


StarStarStarNo StarNo Star Doctor was excellent. — 

Doctor was excellent. Accurate diagnosis & treatment. Very clear explanation of diagnosis. Extremely kind to 3year old. My issue & reason for mediocre review is that I scheduled an online appointment, and arrived early for scheduled time, but had to wait 2 1/2 hours past my appointment time for 3 year old to be seen.


StarNo StarNo StarNo StarNo Star Doctor never closed the door to protect my priv... — 

Doctor never closed the door to protect my privacy, didnt give me the time of day and made a suggestion as he walked out the door. FYI the suggestion he gave was something I already stated I was doing. It’s clear he listened to NOTHING I had to say.


StarNo StarNo StarNo StarNo Star Doctor gave incorrect information about a presc... — 

Doctor gave incorrect information about a prescription. I was told I had to stop breastfeeding on the drug, but that was incorrect. Wait time in the room was unnecessarily long and staff were not very professional. I could hear their conversations about other patients through the door.


StarStarStarStarStar Professional staff. Easy 1st time check in. S... — 

Professional staff. Easy 1st time check in. Short wait time. Friendly and informative Doctor


StarNo StarNo StarNo StarNo Star Interminable long wait time. Only one person i... — 

Interminable long wait time. Only one person in waiting room when I arrived. Then, 90 minute wait for service. Then, had to provide a lengthy medical history. All I needed / wanted was the two minute COVID test. What a waste of my time and my wife's time.


StarStarStarStarStar  — 

Seamless. Great visit as my Son hurt his ankle playing Football. Dr. was excellent!


StarStarNo StarNo StarNo Star  — 

There seemed to be a major wait time. Patients in the waiting room kept asking when they were going to be called. Patients were coming out of their care rooms and looking for staff in the hallway that happened to be laughing and talking about things unwork related. Completely ignoring the Patients standing in the halls. Care given to me was great. I understood everything that was being told to me and the nurse who helped the doctor was kind and professional. Then I received not just my test results via email, but a different patients results.


StarStarStarStarStar Excellent Care and service — 

Excellent Care and service


StarStarStarStarStar Excellent service  — 

Everyone was very nice and helpful. A very smooth process and little waiting


StarStarStarStarStar Excellent on all aspects of the experience! — 

Excellent on all aspects of the experience!


StarStarStarStarStar Great support, caring staff. — 

Great support, caring staff.


StarStarStarStarStar Excellent resource using board certified physic... — 

Excellent resource using board certified physicians. Got my lab results in 2 hrs for PCR COVID test and respiratory panel. Very helpful


StarStarStarStarStar 5 stars The staff and doctor were very professi... — 

5 stars The staff and doctor were very professional.


StarStarStarStarNo Star Staff was friendly and time to get test was ver... — 

Staff was friendly and time to get test was very good


StarNo StarNo StarNo StarNo Star Dr got panic for nothing, she referred us to th... — 

Dr got panic for nothing, she referred us to the hospital where it was not to and refused to do anything to him, just charged us for nothing


StarStarStarStarStar Thay are very nice and helpfull — 

Thay are very nice and helpfull


StarNo StarNo StarNo StarNo Star I did not receive good customer service here. A... — 

I did not receive good customer service here. And will not return. I understand that it’s a storage in nurses, by the end of the day everyone is ready to go home. But that doesn’t mean you shouldn’t treat patients with care. My 15 month old had a fever of 103 and I was told he was fine. I shouldn’t have to ask the nurses to do their job. I had to repeatedly ask for my son to be checked out in the room.


StarStarStarStarStar Nurse working there were great with my daughter... — 

Nurse working there were great with my daughter had a lot of patience with her


StarStarStarStarStar  — 

Dr. Mark Holterman and staff were excellent; very professional, knowledgeable and attentive. Thank you.


StarStarStarStarStar Staff were compassionate, respectful and Dr was... — 

Staff were compassionate, respectful and Dr was awesome


StarStarStarStarStar Was able to help me that day and I feel better ... — 

Was able to help me that day and I feel better already.


StarStarStarStarStar very very nice people dr Kumar was excellent i... — 

very very nice people dr Kumar was excellent i gave them 5 star rated


StarStarStarStarStar I always take my kids here because doctors are ... — 

I always take my kids here because doctors are prompt, explain to me my kids diagnosis, and medication is dispensed fast in the pharmacy that is next door.


StarStarStarStarStar Always prompt and professional, I prefer Dupage... — 

Always prompt and professional, I prefer Dupage over other immediate care centers.


StarStarStarStarStar ... — 

Very good follow Thur doctor was patient and thorough in the time she was with me


StarStarStarStarStar Very professional and courteous  — 

Very professional and courteous


StarStarStarNo StarNo Star Provided some relief but I needed a stronger dr... — 

Provided some relief but I needed a stronger drug.


StarStarStarNo StarNo Star Dr doctor didn’t pull up his mask the first few... — 

Dr doctor didn’t pull up his mask the first few minutes of my visit!


StarStarStarStarStar Dr. Wollenschlager was amazing. Love her bed si... — 

Dr. Wollenschlager was amazing. Love her bed side manners and her know wedge she knew what was wrong before any tests came in.


StarStarStarStarStar Very kind, efficient and cleanHardly waited at... — 

Very kind, efficient and clean Hardly waited at all. Double registration May be confusing to the elderly


StarStarStarStarStar Quick service and apprpriate treatment. — 

Quick service and appropriate treatment.


StarNo StarNo StarNo StarNo Star Not Clear  — 

Guests in waiting room not wearing masks and the front desk did not try to enforce it until I said something to them about it. There was some kind of sticky splatter all over the chair in the patient room, as well as on the floor and wall. Overall facility seemed disheveled and not clean.


StarStarStarStarStar DuPage Immediate Care is my first choice when o... — 

DuPage Immediate Care is my first choice when one of my kids is sick. It's so easy to book, the staff is so friendly and informative and the facility is comfortable if there is an extended wait time (think: peak COVID). I especially love the same-day COVID PCR test results


StarStarStarStarStar 5 stars — 

Very convenient, fast, and kind care. Will definitely come again


StarStarStarStarStar It was very pleasant and helped me out with... — 

It was very pleasant and helped me out with all my v question and answers


StarStarStarStarStar good service from Md. whom I saw within 20 min.... — 

good service from Md. whom I saw within 20 min.


StarStarStarStarStar Service was great! Staff was friendly and welco... — 

Service was great! Staff was friendly and welcoming. Facility was clean and I would definitely go back if I need to. There are a lot of rude doctors out there and the one who took care of me that day was so easy to get along with.


StarStarStarStarStar ❤️ Thank You! ❤️ — 

I felt like we were very lucky to have been seen by Dr. Kumar, this week. We needed to rule out Covid-19, because my 9yr old was suffering from a 2-day stomach flu. Dr. Kumar and his nursing staff were friendly, kind and caring. They administered a covid swab, in addition to treating my child’s restless stomach and massive dehydration. And although the recovery has been slow after 2 full days of illness, I appreciated a doctor looking over our situation. I’d definitely return to this facility and I’d even ask to see Dr. Kumar again. His concern and overall kindness really made a difference after a few days of feeling miserable. Thank you for taking such good care of us, DuPage Medical Care!


StarStarStarStarStar They are very thorough, very professional — 

They are very thorough, very professional. Best to make an appointment if possible. Without one, you can wait for hours. With one, we were in within 5 minutes of our appointment. The long wait was for a covid test at the beginning of the pandemic, so the long wait was to be expected. There is a wonderful pharmacy on the premises also. Very convenient, also very helpful


StarStarStarStarStar so nice & professional  — 

Everyone was so nice & professional & seemed to really care about my issues


StarStarStarStarStar I appreciate the service I've gotten the doctor... — 

I appreciate the service I've gotten the doctor nurses and everyone was wonderful they helped me will they help me and thank you guys for everything you have done for me


StarStarStarStarStar Very pleased with the staff and the promptness ... — 

Very pleased with the staff and the promptness of service


StarNo StarNo StarNo StarNo Star PCR COVID-19 test — 

The service of getting a PCR COVID-19 test for my wife and me was fine other than the fact that Dr. Mark seemed to go out of his way to say that wearing masks and the COVID-19 vaccines don’t work and told us to read the literature. This is contrary to what our personal physicians and trusted people of science have told us throughout this God forsaken pandemic. Needless to say, we were extremely disappointed and will not return to this facility.


StarStarStarStarStar I have been to you before and was very happy. ... — 

I have been to you before and was very happy. Sorry to say not this time


StarStarStarStarStar The doctor snd the entire staff were very profe... — 

The doctor snd the entire staff were very professional and nice I hardly had to wait I would highly recommend


StarStarStarStarStar  — 

Went to get a PCR test it was Very easy experience, attentive and friendly staff. Received my results via email within couple of hours. Highly recommend this clinic


StarStarStarStarStar Great staff! Great personalitys and they actual... — 

Great staff! Great personalitys and they actually care


StarStarStarNo StarNo Star Check in staff is not very helpful. — 

Check in staff is not very helpful.


StarNo StarNo StarNo StarNo Star The front desk girl was beyond rude it was as u... — 

The front desk girl was beyond rude it was as us walking in was making her life difficult or something. If you don’t want to work don’t work but do not mistreat your guests


StarStarStarStarStar Great place to go when you need medical attenti... — 

Great place to go when you need medical attention. Very nice to receive a call to see how you are feeling after being there. Thanks


StarStarStarStarStar Care for all. — 

You guys are there for the patient that needs care immediately and are available all the time.


StarStarStarStarStar Very helpful and professional — 

Very helpful and professional


StarStarStarStarStar Prompt, courteous, respectful, competent servic... — 

Prompt, courteous, respectful, competent service.


StarStarStarStarNo Star Came in for a Covid test. Registration was eas... — 

Came in for a Covid test. Registration was easy. Wait time was about 20 minutes. Had test results later that evening. Staff was friendly.


StarNo StarNo StarNo StarNo Star Cost was way above market. Provided PCR test w... — 

Cost was way above market. Provided PCR test was not what they wanted at the airport - Birthdate was missing


StarStarStarStarStar I had a great experience at your OakBrook Terra... — 

I had a great experience at your OakBrook Terrace location. It was easy to register online and once I arrived I was immediately seen by Paula who is extremely knowledgeable , kind and patient with my care. I will definitely recommend DuPage Immediate Care not only for the service but the care


StarStarStarNo StarNo Star Great doctor, terrible operations — 

The doctor was great and loved being able to wait at home and in car instead of in waiting room. Had issues getting ahold of anyone in clinic after my prescriptions never were received at pharmacy. May have been an issue with cvs however no one answered the phone, no call back, no response to emails. I physically had to walk back in after being told I had pneumonia and even then, I was told the doctor who was treating me left for the day and I’d have to call back tomorrow because they couldn’t find my antibiotics in the chart. Walked away with only a script for an inhaler. Didn’t get to start treatment until two days later when I had to rebook an appointment just to get my full prescriptions from the first appointment. I know this industry is being hit hard but this was definitely frustrating. I had to rebook my follow up with the front desk receptionist and day of, it wasn’t in their system. Luckily the walk in wait wasn’t long but man, not cool. Dr Kumar and Abed have been great and that’s why I continue to come back. Not sure I’d want a friend let alone a stranger go through with the same experience I had. I continue to come back because I’ve been lucky enough to get this pair of health care providers and I feel like they care about getting me through this despite the operational obstacles.


StarStarStarStarStar You literally saved our family. I had taken my... — 

You literally saved our family. I had taken my son to the ER at Elmhurst hospital. After 45 minutes in which he was never triaged, I was told he had an additional 3 hour wait. I went to pick him up and found him in a wheel chair vomiting. I took him straight to your facility and he was helped. I, myself had no luck in seeing a doctor at Duly Health care as I had Covid and underlying health issues. You again, pulled through and I am now healthy. There are no words that can express the gratitude my family has for your doctors, nurses, receptionist, pharmacist and facility! Each member was empathetic, patient, and most caring! You are my #1 health care facility.


StarStarStarStarStar Very organized and well cared for/ — 

Very organized and well cared for/


StarStarStarStarNo Star Already recommended you to a co-worker — 

Already recommended you to a co-worker


StarStarStarStarStar Excellent  — 

I like that you are close and offer medical help. I've only been in for COVID vax and a test. Everything was handled very professionally and quickly.


StarStarStarNo StarNo Star I'm still waiting for my result . got 3 of thes... — 

I'm still waiting for my result . got 3 of these things rating put no results


StarStarStarStarStar Excellent service. Friendly Highly recommended... — 

Excellent service. Friendly Highly recommended


StarStarStarStarStar Nurse Paula was fantastic. Very kind and helpf... — 

Nurse Paula was fantastic. Very kind and helpful.


StarStarStarStarNo Star  — 

Very satisfied with medical staff but I still have not received COVID test results from Friday morning. I've called several times about this and also about my continuing diarrhea. No response. Frustrating and disheartening.


StarStarStarStarStar  — 

I was very impressed with the online sign up for my Covid test. When I signed up the wait time was one hour and fifty minutes. The system kept me informed and when I was asked to make my way to the lobby I waited less then ten minutes inside. I didn’t receive my results till the next day but otherwise things went well. I did absolutely no paperwork when I was in the office. Just waiting for my name to be called and received my test and left the facility. Felt safe the whole time. Only wish I wasn’t positive. I will be returning to hopefully get a negative test to resume my life.


StarStarStarStarNo Star The people who work there are all friendly and ... — 

The people who work there are all friendly and knowledgeable!


StarStarStarNo StarNo Star I was able to make an appointment on line howev... — 

I was able to make an appointment on line however, I did leave several messages when I received no answer on the phone and never received a call back. Maybe don't have the option to leave a message if calls will not be returned.


StarStarStarNo StarNo Star Wrong test results told I was negative for Covi... — 

Wrong test results told I was negative for Covid and I was positive Possibly infected my family due to false negative results


StarStarStarStarStar Cured of Covid  — 

Dr Holterman brought me back to life I was sick for 1 day with Covid and he really helped me out with the medicines he gave me he is a doctor of the people and should be praised for that thank you so much Dr Holterman


StarStarStarStarStar  — 

The service I received at my appointment was great but when I called for a follow up question nobody bothered to call me back.


StarStarStarStarStar Receptionist was very good! She kept everything... — 

Receptionist was very good! She kept everything moving.


StarStarStarStarStar Easy to do everything online and love the waitl... — 

Easy to do everything online and love the waitlist system so you know when to head over!


StarStarStarStarNo Star Great Services, very friendly sraf — 

Great Services, very friendly staff


StarStarStarStarStar Outstanding covid testing program that works we... — 

Outstanding covid testing program that works well for patients. Very efficient process! Great receptionists.


StarStarNo StarNo StarNo Star I wouldn't recommend because I've been waiting ... — 

I wouldn't recommend because I've been waiting for my Covid 19 results went in on the 28 of December I been calling leaving voicemails no one has gotten back to me at all very disappointing


StarStarStarStarStar Got me in quickly with being very bus — 

Got me in quickly with being very busy


StarNo StarNo StarNo StarNo Star Terrible front desk check in service. Total vis... — 

Terrible front desk check in service. Total visit took 1 hour 15 minutes VS other facilities done in ten. Check in process slow and running very late. Results like did not work and could not reach a person to help us get results. Bad experience, will not be back.


StarNo StarNo StarNo StarNo Star Front desk check in process and technical proce... — 

Front desk check in process and technical processes were awful. Front desk allowed us to wait over 30 minutes past our time before they realized we were not even checked in. Process that takes 10 minutes at other facilities took over an hour and 15 min here. Test results came in a link that could not be opened stating it was expired. When calling the office to reset the link was hung up on, sent to voicemail. Test results were confusing. Will never go here or recommend again. Providers were nice.


StarStarStarStarStar Was able to get an appointment the same day and... — 

Was able to get an appointment the same day and received excellent care.


StarStarStarStarStar Was able to get an appointment for day of and r... — 

Was able to get an appointment for day of and received excellent care.


StarStarNo StarNo StarNo Star Confidence level ZERO — 

When we came in for the first vaccine shots, they were on the 2nd floor & separated from the rest of the clinic. This week for the booster, standing around waiting with those getting tested, my confidence level with the clinic, dropped to zero.


StarStarStarStarNo Star Having to wait 2-3 hours to get a Covid test or... — 

Having to wait 2-3 hours to get a Covid test or seen for a Covid vaccine is wrong, unethical, not medically efficient. Having the registration process rely 95% on technical methods such as text, internet, online processes is also wrong for those that do not rely on email & internet. A more personable method is advised. I had a very good person registering me manually, she was swift, efficient, professional & I am truly grateful for her turnaround time. But when a person comes in to get a Covid test and told a wait of 3 hours go to your car, makes one think why not just stay home and pray for the best outcome.


StarStarNo StarNo StarNo Star Misdiagnosed back pain.  — 

My mom was have excruciating back pain. I set up an appointment online for 5. I was informed at 5 that our place in line didn’t start until the new patient form was filled out. She sat in the car for 3.5 hours with the pain while we waited. The receptionist apologized saying she was not sure why people who arrived later were being seen before us. The doctor we saw somewhat misdiagnosed her with based on the X-ray. He said the pain was due to osteoporosis, which she had, and possible sepsis. A day later she went to the er diagnosed with kidney stones and dehydration. He seemed real nice and sincere but disappointed kidney stones were not thought of and we had to make an additional trip to the er


StarNo StarNo StarNo StarNo Star Under staffed — 

Unorginized and unprofessional


StarNo StarNo StarNo StarNo Star We made an appointment for a booster and still ... — 

We made an appointment for a booster and still had to wait 40 minutes. The worst part was that we had to wait with people waiting even longer for COVID testing. There were no visible filters in the stuffy waiting room.


StarStarStarStarStar Quick and efficient considering the covid testi... — 

Quick and efficient considering the covid testing lines across the country


StarNo StarNo StarNo StarNo Star Appointment late. They said appointments had no... — 

Appointment late. They said appointments had no relevance. It was whoever was checked in first per the receptionist. The waiting room was overcrowded and entirety too many people given the pandemic. They said i needed to see a doctor even though i was just there for a covid test. When they took me into one of the medical rooms they asked me a few questions and then said a dr would be in and then later someone to do the swab. A Dr never came which was fine. They said test will take 2-3 days unless i wanted to pay 275 dollars. 4 days later no results and i was forced to get tested elsewhere


StarStarStarStarStar Great service by all people involved.  — 

Great service by all people involved.


StarNo StarNo StarNo StarNo Star Never called me back with test results.  — 

Never called me back with test results.


StarStarStarStarStar I am still waiting for my results since Wed 12/... — 

I am still waiting for my results since Wed 12/22


StarStarStarStarStar My husband and I received our 3 covid vaccines ... — 

My husband and I received our 3 covid vaccines here. Each time it was a very efficient process. Plus the staff was friendly and kind.


StarStarStarStarStar Good service, nice People taking care of the pa... — 

Good service, nice People taking care of the patients


StarStarStarStarStar Very nice staff and doctor. — 

Very nice staff and doctor.


StarNo StarNo StarNo StarNo Star The worst experience  — 

The staff is great ! Specially the nurses , but the Dr Mark Holterman was the worst. It was the worst visit with a doctor. He was not recommending solutions, he invaded my daughters pain, and he was talking bad about our other primary doctor . Happily the supervisor of the nurses recommended the Covid test .


StarStarStarStarStar Friendly and efficient service. — 

Friendly and efficient service.


StarStarStarStarStar Very happy with service here — 

Very happy with service here


StarStarStarStarStar The doctor was wonderful! — 

Wait time was not long. The doctor that took care of me was wonderful. Very nice, personable and knowledgeable.


StarStarStarStarStar Friendly, quick, painless — 

Friendly, quick, painless


StarStarStarStarStar Timely service with professional touch and safe... — 

Timely service with professional touch and safety concerns.


StarStarStarStarStar Appropriate care — 

The doctor was very thorough, kind and efficient. He listened carefully and prescribed a treatment that I felt was appropriate for my illness.


StarStarStarStarStar The receptionist disconnected my initial call. ... — 

The receptionist disconnected my initial call. I had to call bzck she did apologize


StarStarStarNo StarNo Star Dr..Did not do a physical examine. Only went of... — 

Dr..Did not do a physical examine. Only went off based of what I was telling him. But never looked at the affected area...I am going for a second opinion


StarStarStarNo StarNo Star I arrived early for my appointment for my boost... — 

I arrived early for my appointment for my booster but it took a whole hour to even get seen. I know that it isn't really anyone's fault but still sucked. Everyone who worked there was very nice though!


StarStarStarStarStar Excellent customers services — 

Excellent customers services


StarStarStarStarStar Service and attention to our reason for coming ... — 

Service and attention to our reason for coming to your facility was attended to in a very friendly and professional manner.


StarStarStarStarStar very professional nurses  — 

very professional nurses


StarNo StarNo StarNo StarNo Star We waited 1 hour for my daughter to see the doc... — 

We waited 1 hour for my daughter to see the doctor. Which was ok I understand they was busy. Once we got in the room the doctor less then 15 mins to check out daughter out. Just for him to tell us she has some type of viral infection and to wait it out and her fever should break within 5 day. Number 1 hr did no testing on her to rule out covid, flu or rsv. We had to take her to see her PCP who tested and treated our baby for her illness. The immediate care doctor waisted our time and money.


StarStarStarStarStar Friendly, professional and helpful.  — 

Friendly, professional and helpful.


StarStarStarStarStar You are the only lab nearby that does the RT-PC... — 

You are the only lab nearby that does the RT-PCR test.


StarStarStarStarStar Service was timely and provided by knowledgeabl... — 

Service was timely and provided by knowledgeable and friendly staff. Extremely happy that you were open on Thanksgiving.


StarStarStarStarStar Good place to seek immediate health care.  — 

Good place to seek immediate health care.


StarStarStarStarStar Very thorough and rapid test results, even dete... — 

Very thorough and rapid test results, even determined the cause of my issue which exceeded my expectations!


StarStarStarStarStar The doctors and staff were fabulous. I felt wel... — 

The doctors and staff were fabulous. I felt well taken care of.


StarStarStarStarNo Star I haven’t heard back about my results in about ... — 

I haven’t heard back about my results in about 2 weeks


StarStarStarStarStar Online appointment  — 

It was easy to get an appointment the same day. Waiting time was minimum. Staff was very friendly and helpful.


StarStarNo StarNo StarNo Star This was my first visit in your office. I went ... — 

This was my first visit in your office. I went there for a Covid test only. Not to be registered as a New Patient Visit... Therefore billing my insurance for more than the Covid test. I’ve asked for the office Mgr to call me but that hasn’t happened


StarStarNo StarNo StarNo Star  — 

2nd time coming and the doctor or nurse forgot about me and my daughter


StarStarStarStarStar Very glad your medical services are available a... — 

Very glad your medical services are available and you can talk to a real MD about your situation.


StarStarStarStarStar I love to go to immediate care here.. The staff... — 

I love to go to immediate care here.. The staff is very welcoming and doctors are very friendly.


StarStarStarNo StarNo Star Front desk helpful, but Dr. rushed us.  — 

The front reception workers were very helpful. However, Dr. Singha seemed very rushed, and spoke very quickly. We felt rushed by him, and didn't feel as though he took the time to really listen to our concerns.


StarStarStarNo StarNo Star This is a good after hours facility. I had a Co... — 

This is a good after hours facility. I had a Covid test. However the text message I received said I would be texted when I could come in and be seen. I was not texted and walk in we’re taken before me. So the “save my spot” option didn’t really work.


StarNo StarNo StarNo StarNo Star Worst immediate care center — 

Spent $125 for none of my health issues to be resolved. Doctor acted as if he had no idea what I’m talking about even though my ear drum feels like it’s about to explode. Never coming back here again.


StarNo StarNo StarNo StarNo Star Stay away, did not even perform basic check. — 

This clinic is a disgrace. I went in to check for potential pneumonia (recovering from COVID). The "doctor" comes in the room, does not even perform a standard check (lungs, eyes, ears, nose). He orders a chest X-ray, and goes on his marry way. Comes back latter to prescribe me antibiotics. I was beyond me how can a doctor not even perform a standard check. I'm sure they are charging the insurance in full. Stay away from this place as these "doctors" should not be allowed to practice.


StarStarStarStarStar Overall it was a very good trip and fix! — 

Overall it was a very good trip and fix!


StarNo StarNo StarNo StarNo Star Not the best experience.  — 

The facility is a bit dirty. Especially the bathrooms. It used to be nice. Also, I needed a blood test, and the first PA that tried to take my blood stuck me three times, and missed my vein 3 times. I got a bit sick. They sent in another girl and she was able to hit a vein on the first try in my other arm. ( for a total of 4 needles in my arm for one test. ) I have large veins as I work out a lot. So that basically sucked. They shouldn’t have people doing blood draws that can’t do them quickly.


StarStarStarStarStar Friendly responsive staff — 

Friendly responsive staff


StarStarStarStarStar Fast, easy, professional services! I will defin... — 

Fast, easy, professional services! I will definitely recommend to anyone in need!


StarStarStarStarStar DuPage Immediate Care — 

The staff here is excellent they treat you as they would treat their own family!


StarStarStarStarStar From the front desk to the wonderful doctor I s... — 

From the front desk to the wonderful doctor I saw—well? I was Impressed.


StarStarStarStarStar fast and curitious service — 

fast and curitious service


StarStarStarStarStar I really really love this place. I had no issue... — 

I really really love this place. I had no issues what so ever and actually have a serious infection. Dr Kumar is amazing and very friendly and extremely helpful with a great bed side manner.


StarNo StarNo StarNo StarNo Star Would not recommend. They put you in a room and... — 

Would not recommend. They put you in a room and do not even take a temp, blood presdure or any baselime info. I went for possible strep throat and was swabbed, but was not even touched by a nurse or a doctor.


StarStarStarStarStar Caring staff tries to put children at ease — 

We came in for a Covid PCR test. The staff was very helpful and friendly. They tried to put my daughter at ease. I could not of asked for more.


StarStarNo StarNo StarNo Star I was very concerned when they really weren’t i... — 

I was very concerned when they really weren’t interested in what medication I am taking. Doctor had me get X-rays without even seeing me first. Then, when he did see me he said I didn’t need them. I had to ask to be covered during my X-rays.


StarStarStarStarStar Service was excellent people very friendly and ... — 

Service was excellent people very friendly and the doctor was very good thanks


StarStarStarStarStar Very friendly medical stuff. Big plus is a phar... — 

Very friendly medical stuff. Big plus is a pharmacy on site.


StarStarStarStarStar All aspects of this visit were of excellent qua... — 

All aspects of this visit were of excellent quality


StarStarStarStarStar checking in online and saving spot for last min... — 

checking in online and saving spot for last minute school covid test for my daughter and niece & nephews was very helpful. As always when we get seen they are patient with my daughter.


StarStarStarStarStar Staff & service -very pleased — 

Staff & service -very pleased


StarStarStarStarStar Great place for medical care! — 

The staff is wonderful. The service is speedy and how high-quality. Can’t beat them for convenience and quality of care.


StarStarStarStarStar Wonderful Doctor and staff!! — 

Wonderful Doctor and staff!!


StarStarStarStarStar Staff was amazing a very efficient. — 

Staff was amazing a very efficient.


StarStarStarStarStar Who are you? — 

I was not aware that I could check in online PRIOR to arriving. This would have helped tremendously. i also noted that no one I encountered ever introduced his/herself, and said their name.


StarNo StarNo StarNo StarNo Star Bad experience  — 

As soon as I stated that I was not vaccinated, the physician’s demeanor changed with me. And I told him I had an earache and chest congestion was very bad at night. He prescribed me something over the counter instead of a stronger medication. I have worked in a pharmacy and I am aware of the medications available for congestion. I am literally paying abill to get prescribed an otc medication. Complete waste of time and money


StarStarStarStarStar The receptionist was very nice and the Dr was s... — 

The receptionist was very nice and the Dr was so understanding and kind. They were very down to earth. The Dr made me feel comfortable and home like he was my family physician. The staff overall were all smiles and very attentive. Maybe I should make him my Doctor.


StarStarStarStarStar Great team. Fast, professional, courteous, huma... — 

Great team. Fast, professional, courteous, human. I would recommend one tweak to your services. I am uneasy, as are others I’m sure, verbally providing Personal Identifiable Information (PII) other than name, when checking in at the front desk. If there is a way around this that would be helpful. Perhaps an ID? I was not asked for ID when I arrived. Thanks again!


StarNo StarNo StarNo StarNo Star Staff are very short with you and rude. I had i... — 

Staff are very short with you and rude. I had issues with my prescription and staff were very non responsive and kept telling me to have the pharmacy call them. Funny because my pharmacy tried calling them hours prior and no one responded to them. There are better places around here. Choose somewhere else.


StarStarStarStarStar I received excellent care and happened to go at... — 

I received excellent care and happened to go at a time when the facility was not overrun with patients, so I was in and out in an hour and a half. Was impressed when the doctor said to call her in the morning to let her know how I was doing. Would definitely go there again if necessary.


StarNo StarNo StarNo StarNo Star Don’t expect a call — 

I have been trying to contact them for days and cannot get anyone to answer.


StarStarStarStarNo Star Covid test — 

I never received the written results for my covid test.


StarStarStarStarStar DuPage Immediate Care - Great Service!  — 

Excellent service, the doctor took the time to explain my diagnosis with great detail and was not in a rush to go to the next patient. Answered all my questions. This kind of customer/patient service is truly hard to find.


StarNo StarNo StarNo StarNo Star I am afraid to enter your facility again .  — 

I am afraid to enter your facility again . Apparently there are a lot of untrained staff as a evident by the arguments between nurses and myself regarding dosages, procedures and sterilization.


StarNo StarNo StarNo StarNo Star Hi I came to your location because I had contra... — 

Hi I came to your location because I had contracted scabies on a recent trip to Kenya; the doctor never asked how many people were in my house and only gave me enough medicine for me. Once I realized other members of my family had been infected I returned to the clinic for more medicine but was told each family member had to see the doctor. I went to another doctor and the first question they asked was how many people are in the house and gave me medication for the whole family.


StarNo StarNo StarNo StarNo Star They forgot about me. I arrived at 1.52 and did... — 

They forgot about me. I arrived at 1.52 and didn’t leave until 4.36. Then the supervisor was trying to find out who’s fault it was while I was still waiting for a throat swab. They used to be very good, but very disorganized and only one doctor in the afternoon.


StarStarNo StarNo StarNo Star I was a first time patient at this immediate ca... — 

I was a first time patient at this immediate care. I waited longer than I would like for being the first appointment of the day. (Around 50 min). My interaction with the physician assistant and doctor was pleasant and went well. My greatest issue was the sizable trash can in my room was completely filled to the top. Because I was the first appointment of the day, I can only assume it was garbage from the prior day. It’s really a bad sight for a medical office


StarStarStarStarStar The staff were very friendly even though they w... — 

The staff were very friendly even though they were busy. And the wait time was very short.


StarStarStarStarStar DuPage Immediate Care is great! — 

DuPage Immediate Care is great! We always receive a warm welcome from staff and doctors. I never feel rushed. I highly recommend this immediate care center.


StarStarStarStarStar friendly service and knowledgeable docs.  — 

friendly service and knowledgeable docs.


StarStarStarStarStar Little waiting time and I was seen by kind and ... — 

Little waiting time and I was seen by kind and professional healthcare workers.


StarStarStarStarStar Seen and received appropriate treatment. — 

Seen and received appropriate treatment.


StarStarStarStarStar Everyone was very professional and helpful. I... — 

Everyone was very professional and helpful. I was a walk in and they fit me in and were very clear about what my time frame would be and it was exactly what they said. Clean and the test results were fast too. They also called and emailed me my results. I was very pleased and can recommend them heartily.


StarStarStarStarStar I received wonderful comforting service from Dr... — 

I received wonderful comforting service from Dr. Cynthia W. and the rest of medical staff and clerical staff during a very unexpected stressful health issue. The team was efficient and quick as possible for a holiday weekend! I definitely recommend this medical facility. They were fully equipped to give me the best care possible.


StarStarStarStarStar Very friendly staff .and very caring.  — 

Very friendly staff .and very caring.


StarStarStarStarStar Easy to get the covid test done.  — 

Easy to get the covid test done. Friendly staff. I had the test done together with my husband and we asked to give us the results in writing. We have not received it yet. An email would be fine.


StarStarStarStarStar  — 

Very efficient and friendly staff! I asked for an email stating the test results. Did not receive it yet. Neither did my wife Ingrid.


StarStarStarStarStar Accommodating, friendly staff. We went for COVI... — 

Accommodating, friendly staff. We went for COVID tests (negative thankfully), and after evaluating my girls, the doctor recommended strep tests, which wasn’t even on our radar. They both had strep, for on the right medication and are on the mend! Excellent care here!


StarStarStarStarStar Everyone was very kind, and helpful  — 

Everyone was very kind, and helpful


StarStarStarStarStar Everyone that helped me was friendly, competent... — 

Everyone that helped me was friendly, competent, professional. Thank you very much.


StarStarStarStarStar Would Highly Recommend Dr. Sharma — 

Dr. Sharma, was so friendly and genuine. I had to wait which I was totally glad I did. He wad running behind, but the nurse Mary was kind enough to come out and let me know. The Dr. took his time to explain things and was not rushing. I would recommend Dr. Sharma to anyone looking for excellent care.


StarStarStarStarStar Employees were very friendly and helpful. It wa... — 

Employees were very friendly and helpful. It was a good experience.


StarStarStarStarStar Phenomenal service! Dr Cyndi is absolutely one... — 

Phenomenal service! Dr Cyndi is absolutely one of a kind and ever so caring! The staff is very kind and friendly!


StarNo StarNo StarNo StarNo Star covid test ok, anything else consider going som... — 

covid test ok, anything else consider going somewhere else, got some weird advice and it seems to take advantage of people


StarStarStarStarStar I am very pleased with the care I received. Dr... — 

I am very pleased with the care I received. Dr. Cindy is the best.


StarStarStarStarStar Overall everything worked out. The sampling was... — 

Overall everything worked out. The sampling was quick and efficient. The results delivery was later than promised then I had to get a specific cover letter for travel to Canada that was promised at the clinic but instead I had to phone and ask for it. Got it quickly after the call. The price was 50% higher than I paid in Louisiana and 3 x times higher than I paid in Canada for the same PCR CoViD 19 test.


StarStarStarStarStar The type of test, speed of the results and the ... — 

The type of test, speed of the results and the service was great!! Thank you!!!


StarStarStarStarNo Star Wait time when an appt was set is only disappoi... — 

Wait time when an appt was set is only disappointment.


StarStarStarNo StarNo Star Care not immediate. — 

Too long a wait for the short covid test. And still no results after three days. .


StarStarStarStarStar Care was fine. Registration was confusing.  — 

Care was fine. Registration was confusing. First we were told to register at an iPad kiosk. We did that. Then we were directed to register on our iphone with much the same info, plus were directed by the app to scan our Medicare & ins cards. After we told reception we couldn't do that, they said oh no need we can do that for you. Would've been nice to know that earlier. Why the 2 registrations?? Seems redundant. Think receptionists should've have explained registration procedure better.


StarStarStarStarStar I live next door and I trust Dr. W for her diag... — 

I live next door and I trust Dr. W for her diagnosis...I always leave in good spirits.


StarStarStarNo StarNo Star Purpose of my visit was a rapid test for travel... — 

A mixed rating ... the people including front desk staff, technicians and nurses I encountered were friendly, capable and projected caring. The low rating traces to extreme difficulty getting the results. Results were promised by email within 90 minutes of completion - in fact I had to make multiple calls throughout the day, and then return to the site in the early evening to ask for the results in person. Staffing appeared short - the people I encountered tried hard and had a long day. I can only assume this was a process problem. Unfortunately, the experience was unnecessarily burdensome and stressful. Items rated below Very Good either didn't come up (can't rate) or traced to difficulty getting results.


StarStarStarStarStar The staff was amazing. The Doctors were excell... — 

The staff was amazing. The Doctors were excellent and very patient friendly.


StarStarStarStarStar Great, effect and timely treatment  — 

Great, effect and timely treatment


StarStarStarStarStar Lovely Staff and location! — 

I was very impressed by the staff at this urgent care. I do NOT appreciate how some of the clients in the waiting room were talking to them, particularly the front desk worker, because it is obvious that they were all doing their best to move quickly. But they never flinched despite some rude people in the waiting room. I am thankful for them and all the doctors and nurses as well!


StarStarStarStarStar The staff and doctor are very knowledgeable and... — 

The staff and doctor are very knowledgeable and equally helpful


StarStarStarStarStar Great experience! — 

The process of walking in and using the online registration was really easy and appreciated. We had a bit of a wait, but that was also well communicated and saving our place in line using the online registration was great. Very friendly staff and doctor!


StarStarStarStarNo Star Chose DuPage Immediate Care for Covid testing. ... — 

Chose DuPage Immediate Care for Covid testing. Odd feeling to discover it's not affiliated with DuPage Medical Group/Hospital, but was on Illinois state testing list. Reception less than warm, but doctor was great. Didn't care for the waiting area, too cramped, and some people coming in had flu-like symptoms. Also, was told 24 hours on results; came back 48 hours later through Quest email. Probably will find a different place next time.


StarStarStarStarNo Star Didn’t care for provider it seemed as if he was... — 

Didn’t care for provider it seemed as if he wasn’t listening to what I was saying.


StarStarStarStarStar So easy, the nurses, doctors and front desk sta... — 

So easy, the nurses, doctors and front desk staff are so nice, and love that they accept walk ins.


StarStarStarStarStar Dupage Immediate Care is Absolutely the Best! P... — 

Dupage Immediate Care is Absolutely the Best! Professional, Friendly, Caring Staff provide comprehensive care. Welcoming and accepting of all. Love that they are open til 10pm and have pharmacy in same building. Absolutely the best for urgent care needs!


StarNo StarNo StarNo StarNo Star I had a 1230 appointment and didn’t get seen fo... — 

I had a 1230 appointment and didn’t get seen for my Covid test until 1430


StarStarStarStarStar Extremely kind, organized and helpful — 

Thank you so much for all your help! Your team was extremely quick and friendly during my appointment and when I had to call about my covid results because of a problem at the airport they went out of their way to help me sort it out in a matter of minutes! I would definitely recommend your clinic to friends and family and I am so glad that I chose to have my test done with you!


StarNo StarNo StarNo StarNo Star Never faxed our Paperwork to Doctor — 

Tech never sent our paperwork to our office, so we are having to repeat the ultrasound. We will now have to pay DuPage and our referring office Doctors for the same ultrasound because the office never sent our forms to our Doctor. So if you need something sent to your doctors office, find another urgent care


StarStarStarNo StarNo Star Never received documentation of my Covid test r... — 

Never received documentation of my Covid test result. I had to call to get it verbally from the receptionist! I would’ve appreciated a call and an e-mail or a snail mail….


StarStarStarStarStar Very nice people all around pleasent experiance... — 

Very nice people all around pleasant experience


StarStarStarStarNo Star Found information easily online and was able to... — 

Found information easily online and was able to make appointment and save my place in line.


StarStarStarStarStar Everything was outstanding! — 

Everything was outstanding!


StarStarNo StarNo StarNo Star Left without being seen. — 

Left without being seen. The front desk said they would take us straight back for a blood draw but 25 min later still waiting. Avoid.


StarStarStarStarStar Excellent care and awesome Dr. Mark Holterman M... — 

Excellent care and awesome Dr. Mark Holterman MD.


StarStarStarStarStar Very prompt service. Dr. Very understanding and... — 

Very prompt service. Dr. Very understanding and listening to my issues.


StarNo StarNo StarNo StarNo Star Stay far, far away from this facility. — 

I went to this facility after a waitress at a local restaurant accidentally dropped a platter with several Plates of food on me. One plate hit my head, back shoulder & I hit my elbow on the table. I was in pain, but able to walk & not feeling dizzy. Instead of going to the ER, I decided on urgent care at the closest facility to the restaurant. My experience was horrible. Although I have high bp, forgot yo take my new meds that morning (no one told me to take them only in the morning), my bp was elevated very high. Which had happened once b4. My PCP diagnosed me with White Coat syndrome. And, just as this time, I had a traumatic experience when my bp was highly elevated. What shocked me most was the the treating physician at urgent care was more focused on my elevated bp than what could have been a serious internal head injury. The doc, came in the room with an attitude scolding me about my elevated bp, causing me more stress. He tried to prescribe me a bp med without my full medical history. I told him NO. He backed down from trying to accept the prescription after I told him of a previous allergic reaction I had to a previous bp med. I will also note when the nurses took bp 4x, they didn’t position my arm correctly, they kept my arm hanging downward instead of upward parallel to my heart. This doc never should nor expressed any compassion about my injury. Even when he felt my sore head where the plate hit, he said nothing. He didn’t tell me to use cold compresses, watch for swelling, dizziness, etc. when I reminded why I was there & where my pain was, he unsympathetically told me to raise my arms, I assume to check if my shoulder or elbow was seriously injured. I left without the prescription and with the feeling of either this man was racist or, he hate his job. He didn’t even tell me to follow up with my PCP. Which I did on my own. After telling my adult about my experience at this place. She said, she too had a horrible experience with a doc at this facility.


StarStarStarStarStar Caring and exceptionally friendly staff! — 

Caring and exceptionally friendly staff!


StarStarStarStarStar I brought my mom in suspecting she may be getti... — 

I brought my mom in suspecting she may be getting dehydrated after a bought of vertigo. The doctor listened to all her symptoms and recommended a urine test. It turned out she did have an infection and that was contributing to her not maintaining fluids. They gave her a bag of IV, they were courteous and professional throughout the entire process. I would recommend this urgent care facility to anyone that needs non urgent medical assistance. Very satisfied with how they took care of my mom.


StarNo StarNo StarNo StarNo Star Horrible experience with healthcare professionals  — 

Our appointment was scheduled for 2:30 to do a Rapid Covid test. We weren’t seen til after. Once in a room, waited another 10 min for a nurse. After my sons 10 second Covid test, we waited again for the Doctor to come in that was clueless as to why we were here. Asked my son why he was getting a Rapid test but wouldn’t listen to the answers. Started to do a general exam and that’s when I introduced myself as a Doctor and explained why we are here. After the exam. Dr and nurse walked out leaving us in the room for another 5 minutes thus finally came back in to say we can go. So unorganized. For literally a 10sec procedure we waited almost 2 hours. We’ll never be back nor will I recommend anyone. Terrible experience.


StarStarStarStarNo Star Fine service. It would have been helpful if the... — 

Fine service. It would have been helpful if the Covid test results indicated that it was a PCR test. There were questions about the type of test at the airport.


StarStarStarStarStar I came to the clinic for a recurring upper resp... — 

I came to the clinic for a recurring upper respiratory issue and Dr. Cynthia Wollenschlager took care of me like she was my personal physician for 20 years. Thank you for let steaming yo my extensive medical history and being so kind and caring. Thank you to all the staff for their genuine kindness. If I s asm ever in this physical situation again, I know I will driving to this clinic.


StarStarStarNo StarNo Star I had a COVID test done for my son to be able t... — 

I had a COVID test done for my son to be able to go to camp. I was unable to get the results on before he left. I spoke to someone in the office and left a message on the answering machine and still were not able to get them. I had to physically come back to the office and request them and receive the print out of the results.


StarStarStarStarStar  — 

Wonderful friendly staff


StarStarStarStarStar Dr Mark was amazing. Will be coming for primary... — 

Dr Mark was amazing. Will be coming for primary care as well. Willing to switch my doctor because your staff is fantastic. Front desk, nurses, and Dr. Mark was fabulous and made me feel at ease. Very fast service as well.


StarStarStarStarNo Star  — 

The front desk was extremely helpful. Very pleased. Made me feel welcomed. The nurse who first came in was very pleasant. I felt she was rushed. The doctor was very rushed. Only spent about 2 minutes with me.


StarStarStarStarStar Fast and great care received ! I’m so glad we ... — 

Fast and great care received ! I’m so glad we went there ! They are open everyday and there’s a pharmacy in the building. One stop shop.


StarStarStarStarStar Thank you Dr. wollenschlager — 

Thank you Dr. wollenschlager


StarStarStarStarStar I was seen immediately and the doctor was very ... — 

I was seen immediately and the doctor was very knowledgeable


StarStarStarStarStar Check in process very effincient  — 

Check in process very efficient


StarStarStarStarNo Star . I’d go back  — 

I’d go back. People were professional and friendly. Dr was friendly and informative. Wait was longer than quoted but normal for urgent care.


StarNo StarNo StarNo StarNo Star Poor service. Misdiagnosed and never received a... — 

Poor service. Misdiagnosed and never received a call back. Never completed testing needed and paid for. Terrible!


StarStarStarStarNo Star The providers here were very caring and spent t... — 

The providers here were very caring and spent the time to answer my questions and show me the results of my X-ray.


StarStarStarStarStar Excellent service and sta — 

Excellent service and staff


StarStarStarStarStar Being from out of town, the staff made the expe... — 

Being from out of town, the staff made the experience very easy to navigate. All staff were very pleasant.


StarStarStarStarStar Great experience. Nice waiting area. Easy check... — 

Great experience. Nice waiting area. Easy check-in. Fair pricing. Professional, caring, friendly staff.


StarStarStarStarStar Doctor and staff are amazing. Everyone was very... — 

Doctor and staff are amazing. Everyone was very friendly and helpful. I was in and out within a timely manner. I got my test results within giving time frame.


StarStarStarStarStar We were seen very fast , everyone was very frie... — 

We were seen very fast , everyone was very friendly . Very happy with the visit. Most likely will make my primary


StarStarStarStarStar Awesome, quick service on a Saturday night. Gre... — 

Awesome, quick service on a Saturday night. Great, friendly medical team too


StarStarStarStarStar Great Medical Services — 

The professionalism, availability and ease of check in made this a very good experience.


StarStarStarStarStar Professional, helpful medical staff and pharmac... — 

Professional, helpful medical staff and pharmacist. I found all members of DPMC to be extremely helpful. Dr Mark Holterman is an excellent physician and explains, in detail, whatever medical issue(s) you may be having.


StarStarStarStarStar  — 

I was at the location twice over the weekend to follow up on a dog bite. I was so pleased and impressed by the care concern and empathy provided to my by the nurse (Dalal) and most importantly on the care and the follow up provided by Dr Cynthia Wollenschlager. Not only she reassure me I’ll be ok while provindjng me with the necessary medication but she follow up with me at home personally to make sure I was ok. Everyone at that location was nice friendly professional and very caring about my well-being and recovery.


StarStarStarStarStar Very friendly staff and short waiting time — 

Very friendly staff and short waiting time


StarStarStarStarStar The Doctor and nurse took time and treated us v... — 

The Doctor and nurse took time and treated us very well, listened and answered all our questions.


StarStarStarStarStar Great staff and I was roomed so quickly. Everyo... — 

Great staff and I was roomed so quickly. Everyone is extremely friendly and it seems like they have good communication between their team.


StarStarStarStarStar Service was excellent. Everyone was so professi... — 

Service was excellent. Everyone was so professional and caring.


StarStarStarStarStar Very professional, kind, and quick.  — 

Very professional, kind, and quick. I just got my first shot of the COVID-19 vaccine.


StarStarStarStarStar Great staff, no long waits and very acknowledge... — 

Great staff, no long waits and very acknowledged doctors and nurses


StarStarStarStarStar Friendly staff. Very prompt.  — 

Friendly staff. Very prompt. Attended to my needs in a courteous, professional manner. Very knowledgeable


StarNo StarNo StarNo StarNo Star Covid Scam — 

Covid SCAM to its fullest! Shame on DuPage IC for taking advantage of people during a pandemic. I am a Nurse Practitioner, have been one for over 12 years, and have never seen a medical scam such as this. My insurance was billed for a level 3 visit for a standard Covid test? - No vital signs taken, no temperature, no Spo2, no BP, no pulse. - The physician never did any assessment. Did not listen to my lungs or heart. No physical assessment whatsoever. Did not even come in the room. He literally talked to me from the door entryway. -My Covid test was "misplaced" and I had to return 9 hours after I was originally tested to be swabbed again. Avoid this scam at all cost. They will be closed down soon enough for INSURANCE FRAUD. My visit was 11/2020. I spoke with Amanda at DuPage Immediate Care on 12/14/2020 and she apologized telling me she would "wipe the charge". Then today 06/2021 I get a $600 bill. Hell the out of pocket charge for the test was only $200. They did a chlym pneumonia swab (multiple pneumonia swabs. Hell I'm a nurse practitioner and operate my own clinic I could have done a chest X-ray for free if I thought it was pneumonia. No communication. Without doing a physical assessment how did they deem these tests warranted. Hence complete scam.


StarStarStarStarStar Excellent doctors. Compassionate. Very long wai... — 

Excellent doctors. Compassionate. Very long wait for X-ray results. Very.


StarStarStarStarStar Nice friendlyHelped me very much. Went back th... — 

Nice friendly Helped me very much. Went back the next day and they checked my injury seemed concerned about me and that’s good. I even got my first Covid


StarNo StarNo StarNo StarNo Star Long wait time, not impressed by clinical staff... — 

Long wait time, not impressed by clinical staff


StarStarStarStarStar Friendly staff, comfortable atmosphere, nice lo... — 

Friendly staff, comfortable atmosphere, nice looking building from outside, plenty of parking, very nice experience.


StarStarStarStarStar Great service, nice employees — 

Great service, nice employees


StarStarStarStarStar Lab tech was very informative and a pleasure to... — 

Lab tech was very informative and a pleasure to be served by. Didnt catch a name but would most definitely like to have him when I come back for the 2nd round on the 19th of June


StarStarStarStarStar Everyone at the facility were wonderful. One o... — 

Everyone at the facility were wonderful. One of the best encounters at an urgent care. From out of town and doctor and nurses were very warm and caring.


StarStarStarStarNo Star Quick test, late hours — 

I liked the Dr. The wait was not long The report was thorough Seemed organized and well run


StarStarStarStarNo Star Good I like a inside its clean neat nice equipm... — 

Good I like a inside its clean neat nice equipment and elevator and good driving water nice pen and pencil


StarStarStarStarStar Absolutely love all of the nurses & Dr Mark. Th... — 

Absolutely love all of the nurses & Dr Mark. The entire staff show how much they care about your health and safety.


StarStarStarStarStar 2 years experience — 

I’ve been going here since two years ago and I have been happy most of the time. Time and waiting is the most important factor to me and they are doing a good job on it. I suggest to use their online schedule and virtual waiting list!


StarStarStarStarStar The young lady I worked with was pleasant and m... — 

The young lady I worked with was pleasant and made me feel at ease. I look forward to seeing her for my last shot in June sometime


StarNo StarNo StarNo StarNo Star very long wait time and the lady at the front d... — 

very long wait time and the lady at the front desk had no answers for when we would get seen by a doctor. Waited for an hour and 15 for my sick year and a half old son. We reserved a spot online and was told we were the next to be seen and then they proceeded to bring other people back. The lady at the front desk forgot to tell us people with appointment go first which I totally understand then when I asked how many appointments were ahead of us all she would tell me was a few more and couldn't give me even a time estimate. Very unprofessional and was not worth our time.


StarStarStarStarNo Star Does not seem Drs and staff /front desk/ test t... — 

Does not seem Drs and staff /front desk/ test technicians are all communicating. Front desk did not know anything about my ultrasound appointment. They said I did not have one. I was told results would be in the next day. The next and they were not. No one seemed to have know anything. Frustrating


StarStarStarStarStar Friendly and very professional. — 

Friendly and very professional.


StarStarStarStarStar Pleased to get in and out quickly. Dr. Mark w... — 

Pleased to get in and out quickly. Dr. Mark was very good.


StarNo StarNo StarNo StarNo Star I did not received test result 72 hourse — 

I was there on may 13, at about 11 am. They kept me waiting about four hours to take test .( only 3 people where ahead of me). I told them that I am traveling oversea and I need to have test result soon. Today is may 16. I did not received my result yet . I lost My oversea travel. I lost money , vacation ,and I am very very angry .I do not know what .


StarStarStarStarNo Star Nice Place — 

Nice facility, staff and dr very friendly, easy appointment scheduling. Took one star off because had to wait about 25 minutes after to get taken into exam room with a scheduled appointment, but that happens sometimes. Highly recommend. Went for Covid 19 test.


StarStarStarStarStar Very prompt service short wait and short wait t... — 

Very prompt service short wait and short wait time


StarStarStarStarStar Customer service — 

Service was great. The Dr. was amazing and funny. Made the day! Thank you


StarStarStarStarStar Great experience. They were friendly helpful an... — 

Great experience. They were friendly helpful and caring. Would definitely recommend


StarStarStarStarStar Quick and easy Covid vaccination experience. — 

Quick and easy Covid vaccination experience.


StarStarStarStarStar Butt fucking awesome  — 

Man let me tell you the people who work here made me so damn happy I had to go home a bust a fat one of my floor (was out of tissue)! Any way go here!!!!!


StarStarStarStarStar How a visit to Urgent Care should be — 

I made an appointment several hours before I arrived at the clinic. I was called in within 10 min. after arrival. Within 45 min. I had interpreted X-rays, had seen the doctor twice, and was armed with everything I needed to go to the next step. The staff was pleasant and efficient. The facility is well equipped and spotless. This is what Urgent Care should be. Thank you, Dr. Holterman and staff! (The only problem is that this Urgent Care facility is out of Aetna's network.)


StarStarStarStarStar Awesome Staff! — 

Everyone was so kind to me. I went in feeling like my head was about explode. Blood pressure was super high. Thank you to everyone! I wish my doctors office was like this group of professionals. Big thanks to the Doctor!


StarStarStarStarStar  — 

The entire staff, from the check in girls, nurse Paula and Dr. Cynthia Wollenschlager were wonderful. Only bad thing was air conditioning was not working on an 80 degree plus day.


StarStarStarStarStar Happy Patient — 

Excellent medical staff excellent location the cleanliness of the facility excellent top drawer


StarStarStarStarStar The Dr. uses the best treatment options availab... — 

The Dr. uses the best treatment options available and provides the personal attention I desire


StarStarStarStarStar Very clean and organized. Was in and out. Great... — 

Very clean and organized. Was in and out. Great service


StarStarStarStarStar Will be back — 

Genevieve was great to work with. Professional, competent, and kind. Will be back.


StarStarStarStarStar The most important thing is the service and how... — 

The most important thing is the service and how fast they work i really high recommended 👌


StarStarStarStarStar Fast, friendly..will visit again — 

Fast, friendly..will visit again


StarStarStarStarStar Staff is extremely nice and helpful. Kept appoi... — 

Staff is extremely nice and helpful. Kept appointment on time.


StarStarStarStarStar Geniveve - Best Poker — 

I was in and out for a COVID vaccine, Geniveve (not sure how to spell her name) was great. I am normally terrified of needles, but she was quick and didn't humor me and it was over before I knew it.


StarStarStarStarStar Very accurate and promted — 

Very accurate and promted


StarStarStarStarStar Great service  — 

Great service. Will being referring friends & family.


StarStarStarStarStar JJ: Immediate care before hospital last resort! — 

Based off my own doctors office advice to go to immediate care for stitches rather than the hospital, I am so happy I trusted them. My daughter needed a corner mouth stitch and the staff called in a plastic surgeon- 2 months later I realized I should have gone in to have my own hand stitched the very same day! Had debris removed and a finger stitched...about an hour in and out. Thank you guys again!


StarStarStarStarStar retired — 

Yeah, that too care of me quickly, and adequately. We don't live near the area, but would recommend them to friends who live there.


StarStarStarStarStar the staff was great...the nurse was very nice..... — 

the staff was great...the nurse was very nice... checked on us made sure we were ok


StarStarStarStarStar Friendly and courteous staff. Dr. Kumar very a... — 

Friendly and courteous staff. Dr. Kumar very attentive.


StarStarStarStarStar Quick and easy for Vaccine. — 

Didn't feel any pinch on injection, waiting area was empty (not crowded), i recommend this place


StarStarStarStarStar  — 

Orderly, quick and easy for my Covid vaccination


StarStarStarStarStar Very nice place and close to my house the peopl... — 

Very nice place and close to my house the people that work there were very nice to me but the only thing is that they never got back to me about when to schedule for my second vaccine shot


StarStarStarStarStar  — 

Very professional and organized. Good communication and simple online scheduling.


StarStarStarStarStar Absolutely amazing COVID vaccination process! M... — 

Absolutely amazing COVID vaccination process! My appointment was for 11:40AM. I got out of my car at 11:15AM and was back in my car at 11:30AM--and that includes the 10 minute observation period. The only question I was asked was my name. Incredibly streamlined experience and friendly staff.


StarStarStarStarStar COVID vaccine — 

I was able to schedule right away for the COVID vaccine. The process was easy enough. And when I got to the office I didn’t have to wait long. The staff was friendly and quick.


StarStarStarStarStar Professional staff and a very clean vaccination... — 

Professional staff and a very clean vaccination station/procedure !


StarStarStarStarStar Staff was very kind & professional. — 

Staff was very kind & professional.


StarStarStarStarStar DuPage Immediate Care made it easy to make an a... — 

DuPage Immediate Care made it easy to make an appointment and the followed up with plenty of reminders via text and email.


StarStarStarStarStar  — 

Super nice staff & quick testing with results within an hour.


StarStarStarStarStar Professional, friendly and efficient staff. Cle... — 

Professional, friendly and efficient staff. Clean environment. COVID safety protocol for vaccinations gold standard. Convenient location. Plenty of parking. Felt really safe going in for my first Moderna shot. No lines. No people flocked together in the reception area.


StarStarStarStarStar Outstanding service. On time meeting with Dr. H... — 

Outstanding service. On time meeting with Dr. Holterman and his analysis and recommendations were first rate. Looking forward to my next visit.


StarStarStarStarStar The young lady who administered my shot was gre... — 

The young lady who administered my shot was great and very helpful her name was Sarah she should get a raise.


StarStarStarStarStar Quick and easy for COVID- PCR results. — 

Quick and easy for COVID- PCR results.


StarStarStarStarStar Sarah nurse was great and front desk good too — 

Sarah nurse was great and front desk good too


StarStarStarStarStar I was very impressed by the care given to me ,... — 

I was very impressed by the care given to me , the doctor was extremely kind she took me to the bathroom holding my hand and explained everything very clearly.


StarStarStarStarStar Very clean, efficient and friendly! — 

Very clean, efficient and friendly!


StarStarStarStarStar Very nice place to get a covid vaccine. The nur... — 

Very nice place to get a covid vaccine. The nurse was so patient and answered all my questions.


StarStarStarStarStar Theresa T.  — 

Very prompt! No wait at all. The staff was friendly and informative.


StarStarStarStarStar Fantastic experience , fabul“care”🥰thank you D... — 

Fantastic experience , fabulous “care”🥰thank you Dupage Immediate “Care”


StarStarStarStarStar Fast and Efficient Service! — 

Friendly and accommodating with fast and efficient service.


StarStarStarStarStar Everything went well. Friendly staff. Very litt... — 

Everything went well. Friendly staff. Very little wait time.


StarStarStarStarStar Professional approach ...knowledgeable and help... — 

Professional approach ...knowledgeable and helpful staff ...


StarStarStarStarStar Dr. Cindy is amazing  — 

I already referred a friend to Dr. Cindy, who was very supportive.


StarStarStarStarStar This process was extremely smooth and efficient... — 

This process was extremely smooth and efficient. Took me on-time with little wait time. Nurse was kind and professional.


StarStarStarStarStar The staff was friendly and they provide good se... — 

The staff was friendly and they provide good service


StarStarStarStarStar Very helpful and professional sraff — 

Very helpful and professional sraff


StarStarStarStarNo Star My first visit to your location was to receive ... — 

My first visit to your location was to receive my covid shot. I was very pleased with the office and staff but have no other experience with doctors.


StarStarStarStarStar I have been and I will continue to refer people... — 

I have been and I will continue to refer people to the DuPage Urgent Care on Summit Avenue everybody at the office was very nice they all were very helpful and answering all my questions very caring and concerned for my well-being I will definitely keep on referring people to their services


StarStarStarStarStar Great customer service. No long wait times. — 

Great customer service. No long wait times.


StarStarStarStarStar Second time here. Again for a covid test since ... — 

Second time here. Again for a covid test since my coworkers keep exposing me. These people are great.


StarStarStarStarStar Great doctor Mr holterman — 

Great doctor Mr holterman


StarStarStarStarStar Fast and efficiently.  — 

Liked the place and how fast I was taken care if. There was no wait. I was taken to a super cute kid friendly room, nurse asked all questions, pediatrician came in shortly after, she was tested and we were out the door. It was great.


StarStarStarStarStar Brought my 4year old due to swollen left eye. T... — 

Brought my 4year old due to swollen left eye. The doctor checked her and stated she had her eye lid, right ear, and throat infection. We were shocked because she never complained about the ear and throat. So she prescribed her antibiotics and eye drops. The next morning she had her doctors appointment with her real doctor in elmhurst hospital and she stated she DID NOT have an ear nor throat infection. Nor did she need to have any medicine given. We had already gave her the medicine the night before when she did not need. Horrible service and fake information to people. My daughter is 4years old, why put a child thru all of this.


StarStarStarStarNo Star Pros: All staff was professional, friendly. Ph... — 

Pros: All staff was professional, friendly. Physician had a very nice, confident, professional manner. He listened to what I had to say, asked pertinent questions, and was able to assess the problem quickly. He explained his diagnosis clearly, and told me what he was prescribing and why. I was very satisfied with the experience. Also, the pharmacist, Julia, was also very clear in explaining how each of 3 meds were to be used & possible side effects. She was very busy, handling calls on a busy phone line, but was very focused and helpful throughout. Cons: the wait was over-long, running almost an hour behind by the one actually see the doctor.


StarStarStarStarStar Best Immediate Care I’ve Been To — 

Speed of getting care was great, doctor was fantastic in her explanation and time spent with me.


StarStarStarStarStar Dr. Mark was respectful and took care of my han... — 

Dr. Mark was respectful and took care of my hand with no issues. Thank you Dr. Mark. The staff at the front was respectful and made sure I was checked in and registered without any issues. Thank you all for everything and continue to be safe.


StarStarStarStarStar My appointment was on time and the Dr and staff... — 

My appointment was on time and the Dr and staff helped me. Very professional visit.


StarStarStarStarStar Great doctor, listened to everything I said and... — 

Great doctor, listened to everything I said and will come in the future for more check up


StarStarStarStarStar It’s was great exp — 

It’s was great experience


StarStarStarStarStar My care was exceptional!!! Sciatica flare ups a... — 

My care was exceptional!!! Sciatica flare ups are unbearable. Dupage Immediate Care took great care of my needs. Nicole


StarStarStarStarStar Thank you for all you have done for me — 

Thank you for allowing me to get a quick appointment especially when I was feeling really bad I have never seen a service that was so quick and very professional and the doctor really showed he cared


StarStarStarStarStar I was taken care of in a very timely safe manne... — 

I was taken care of in a very timely safe manner. Results and care were done very well. I would recommend the DuPage Immediate Care facility to any one.


StarStarStarStarStar Visiting family in Elmhurst from Tucson Arizona... — 

Visiting family in Elmhurst from Tucson Arizona I was pleasantly relieved to be able to make a same day appointment. Everyone was very helpful and pleasant. Was back home with meds an hour later.


StarStarStarStarStar Good service.  — 

Good service. Very nice people and thorough


StarStarStarStarStar repeat patient for both of our children. Alway... — 

repeat patient for both of our children. Always pleased with the care we receive.


StarStarStarStarStar Very caring people with great bedside manner! — 

Very caring people with great bedside manner!


StarStarStarStarStar We were directed to the correct office promptly... — 

We were directed to the correct office promptly. The doctor administering the vaccine was polite and explained everything. He answered all our questions. We were in and out in a reasonable amount of time.


StarStarStarStarStar Very smooth process and everyone was so friendl... — 

Very smooth process and everyone was so friendly.


StarStarStarStarStar I’ve already mentioned it to other people — 

I’ve already mentioned it to other people


StarStarStarStarStar Vaccine — 

I had been struggling to get a vaccine appointment for some time when I found out about dupage immediate care. I was so relieved to click the link and find availability! The process was very smooth. Thank you!


StarStarNo StarNo StarNo Star After receiving the covid vaccine I was not giv... — 

After receiving the covid vaccine I was not given any information on the vaccine, side effects or other medical information in case of a reaction.


StarStarStarStarStar Very convenient location , Fast service very C... — 

Very convenient location , Fast service very Clean , Great people ,I just love it.'


StarStarStarStarStar  — 

I got an appointment online immediately. Did not wait long once I arrived and got test results within the hour. Couldn't have been more convenient. Everyone was helpful and friendly. Thanks to Dr. Kumar.


StarStarStarStarNo Star Good doctor and her note taker was very kind an... — 

Good doctor and her note taker was very kind and knowledgeable.


StarStarStarStarStar Friendly efficient put me at ease caring in a t... — 

Friendly efficient put me at ease caring in a time of need this is like having mom care for you and make you better


StarStarStarStarStar A big thank you for the wonderful treatment and... — 

A big thank you for the wonderful treatment and courteous staff and service.


StarStarStarStarStar Wonderful staff! Very professional and attentiv... — 

Wonderful staff! Very professional and attentive.


StarStarStarStarStar I came to this immediate care just before closi... — 

I came to this immediate care just before closing. Everyone was so kind to me. I'm sure they wanted to go home but they took their time and took good care of me. Thank you!


StarStarStarStarStar My visit to the DuPage Immediate Care was one o... — 

My visit to the DuPage Immediate Care was one of the best at a medical facility I have ever had. The wait was short, every individual that I dealt with was professional, knowledgeable, helpful, and caring. I was given a referral for additional care that I may require. I have already told a number of people if they ever find themselves in need of immediate care this is where they should go.


StarStarStarStarStar Friendly personnel and very professional. — 

Friendly personnel and very professional.


StarStarStarStarStar  — 

Called a Dr. who had gone for the day to come back in to help my granddaughter. Outstanding care and “bedside manner” by everyone here


StarStarStarStarStar Everyone was pleasant and prompt. I feel every... — 

Everyone was pleasant and prompt. I feel everyone had a can do attitude and cares.


StarStarStarStarStar I love DuPage Immediate Care! Everyone was Soo... — 

I love DuPage Immediate Care! Everyone was Sooo caring and Compassionate!


StarStarStarStarStar Efficiency At It's Best! — 

I hadn't heard of Urgent Care facilities until 2 years ago when I moved to a retirement community at Beacon Hill in Lombard. What a fantastic and sensible type of service!! There was no waiting in my instance. Attention was given immediately after signing in. Follow-up can then be done at the hospital of my choice.


StarStarStarStarStar 1st, the website is so easy and very informativ... — 

1st, the website is so easy and very informative. Everyone I encountered was wonderful, loved the doctor actually going to have her as my primary, I received excellent, compassionate care


StarStarStarStarStar I was seen right away and cared for properly!  — 

I was seen right away and cared for properly!


StarStarStarStarStar COVID test — 

They were very professional and friendly.


StarStarStarStarStar THE BEST EXPERIENCE EVER!!! — 

I had the best experience! The staff was the sweetest ever from the person at the front desk, to the nurses & head nurse, to the lady in the pharmacy! I would like to make this my to primary doctor!!! 100s across the board!!


StarStarStarStarStar Doctor and staff were great! — 

Doctor and staff were great!


StarStarStarStarStar Fast, efficient, courteous service & staff. — 

Fast, efficient, courteous service & staff.


StarStarStarStarStar This is a very clean and efficient place to get... — 

This is a very clean and efficient place to get a Covid 19 RT-PCR test. i had my results back with in 90' and the staff was very professional.


StarStarStarStarStar I'm thankful for the kind, professional, doctor... — 

I'm thankful for the kind, professional, doctoring.


StarStarStarStarStar Workers were very plesant and friendly — 

Workers were very plesant and friendly


StarNo StarNo StarNo StarNo Star I was informed that I was receiving a rapid cov... — 

I was informed that I was receiving a rapid covid 19 test only to find out days later that it wasn’t. Claiming a mix up at the lab with my results. Still waiting for my results. Will definitely continue with bad reviews until I can return to work and get my test results.


StarStarStarStarStar I’m so appreciative to Dr Mark and his excellen... — 

I’m so appreciative to Dr Mark and his excellent staff. It was a positive, supportive experience from the time I walked in to the time I walked out. Everyone took their time and explained everything they were doing. I highly recommend this urgent care facility.


StarStarStarStarStar Awesome facility  — 

The doctor and the staff are so compassionate sweet and very caring I appreciate all their support definitely will continue going to this clinic and recommend them


StarStarStarStarStar Great experience at DuPage Immediate Care — 

From the moment I frantically called the DuPage Immediate Care seeking to schedule an appointment I was impressed with the great response by the young person who took my call. My apprehension was minimized. I also felt very much at ease with the service by Dr. Mark. He made me feel like I was one of his regular patients. I highly recommend if you are looking for a very professional group of healthcare providers to make your appointment at once.


StarStarStarStarNo Star I was there on Saturday Jan 31 to get tested fo... — 

I was there on Saturday Jan 31 to get tested for COVID because my daughter had been there earlier that morning and was diagnosed with positive result. Am anxious because both my son and I were told we could not receive the rapid test— but it’s been 4 DAYS and we still have no results. We all live together and my daughter is coping and isolating the best she can but the anxiety is almost unbearable. When will we get our results? No one has contacted either my son nor me, to ask any questions. Is this normal? How do we get our results?? We should have received the rapid test since we are in the same household. We could be be inadvertently contaminating one another, even though we are trying to be as diligent and cautious as possible. I also need to provide information for my employer. Four days is excessive for “immediate” care...


StarStarStarStarStar Helpful and courteous staff — 

Helpful and courteous staff, no waiting and everyone was friendly.


StarStarStarStarStar Everyone from receptionist, nurses and Doctor t... — 

Everyone from receptionist, nurses and Doctor treated me nice and professionally. I will definitely use DuPage Immediate Care in the future. Keep up the great work and thanks again!!!!


StarStarStarStarStar Staff was great, very short wait time. I wasnt ... — 

Staff was great, very short wait time. I wasnt even done filling out the paperwork and they called me back to the room.


StarStarNo StarNo StarNo Star Mrs.  — 

While I appreciate getting the Covid test. They left me in the waiting room for 40 minutes even though I had an appointment. The doctor did not examine me at all. Did not listen to my lungs or take my blood pressure or temperature.


StarStarStarStarStar Idid not have to wait long to be seen. Everyone... — 

Idid not have to wait long to be seen. Everyone was kind and efficient. I received my test results sooner than anticipated.


StarStarStarStarStar Recommend for Urgent care — 

My experience with Dr.Wollenschlager was the best experience as always when I visit your facility for urgent medical care


StarStarStarStarStar Very professional & friendly  — 

Very professional & friendly


StarStarStarStarStar Fantastic staff love the way I was treated also... — 

Fantastic staff love the way I was treated also called me for a follow up


StarStarStarStarNo Star The people are nice, the place very efficient. ... — 

The people are nice, the place very efficient. But the decor is old & odd and it seems like it needs a good cleaning.


StarStarStarStarStar The staff is ALWAYS friendly and professional! — 

The staff is ALWAYS friendly and professional!


StarStarStarStarStar Dr. W is Great! — 

I love Doctor Cindy! She is always incredibly helpful and knows exactly what's going on and how to treat it!


StarStarStarStarStar Fast Covid test and results — 

I called around 6pm on a Saturday evening looking to get a Covid test. Within the span of less than 3 hours I walked in, got seen, had the nasal swab, and had the results (full Covid test - not the less-accurate rapid one, plus a screen for flu virus). Grateful that all were negative and to have that important information so quickly!


StarStarStarStarStar Quick and informative  — 

My mother and I went to get COVID-19 tests and the staff there was quick in checking us in and performing the tests. The medical staff was also helpful in explaining what our specific situation looked like, what we should do in case symptoms became severe, and took into account any health conditions that we have.


StarStarStarNo StarNo Star The 60 minute wait was longer than the website ... — 

The 60 minute wait was longer than the website showing 30, then 10 minute wait times, so be aware it may be longer. In addition, the physician who saw us had minimal PPE on. Yes- gown. But one tiny single layer disposable mask. Under current Covid concerns, it seemed like he was under protected, making me feel at more of a risk.


StarStarStarStarStar Nice Dr. and staff. Had to go there for a covid... — 

Nice Dr. and staff. Had to go there for a covid test on a Saturday


StarStarStarStarStar Friendly staff and very clean  — 

Friendly staff and very clean


StarStarStarStarNo Star Doctor was very nice and gave great information... — 

Doctor was very nice and gave great information


StarStarStarStarStar Great experience. — 

They provide great service with concern for your well being. Warm & friendly, they address any and all questions you may have. Highly recommend fir all in need of immediate care.


StarStarStarStarNo Star A little unorganized  — 

It was odd I was told to come straight in. As I pulled up it said I'd be called back soon and to head in. 6 people got called back before me and 45 minutes later with still a full waiting room I asked if I should just go back to my car. The wait in the waiting room and rooms is a little unorganized. And everyone seems a bit jumbled with drs instructions. I think they forgot I was there a few days prior. All understandably with how hectic things are with this pandemic.


StarStarStarStarStar The help was super, I was in and out very quick... — 

The help was super, I was in and out very quickly


StarStarStarStarStar Meghan, the nurse, and Dr Wollenschlager were w... — 

Meghan, the nurse, and Dr Wollenschlager were wonderful. They made me feel very comfortable and were so sweet to me.


StarStarStarStarStar Thought it was a very organized pleasant experi... — 

Thought it was a very organized pleasant experience.


StarNo StarNo StarNo StarNo Star Covid test false negative — 

appointment was at 8am. didn't take me until 8:45. Took a Covid test to fly to a funeral. Test came back positive. i contacted my PCP who related quick tests are unreliable. i completed a 2nd test the following day and tested negative. lost my plane tickets, and couldn't attend the funeral. In addition i paid you facility $250


StarStarStarStarStar Quick, professional, and very friendly. — 

Quick, professional, and very friendly.


StarStarStarStarStar Easy, quick walk-in service. Paperwork a littl... — 

Easy, quick walk-in service. Paperwork a little long, but manageable.


StarStarStarStarStar The people were very helpful and didn't hestita... — 

The people were very helpful and didn't hestitate to assist me in the registration process.


StarStarStarStarStar You were there for me in my hour of need. Glad ... — 

You were there for me in my hour of need. Glad my Covid test was Negative. But, you had me in and out, and go me my result, in a very short time!! Thank you! All your staff was very efficent and pleasant to deal with too!


StarStarStarStarStar Outstanding Care — 

The doctor and nurses who helped me were very caring and compassionate. I highly recommend them.


StarStarStarStarNo Star I had a positive experience. I had stopped in t... — 

I had a positive experience. I had stopped in to get a rapid Covid test as they had numerous signs outside for Covid tests in one hour. My symptoms did not support the rapid test so they did the standard test and told me I would get the results in 48-72 hrs. I received the results the following morning! Happily, I was negative. Two things would have made the experience better: Info outside on who could get the rapid test and if the system that texted my phone to call me in from my car would have synced up better with their scheduled appointments so that I wasn’t sitting inside for 45 mins. before I got called into the room. I felt less exposed to germs sitting in my car. However, I understand these are challenging times and things went well once I was put into a room.


StarStarStarStarNo Star I called to speak to the doctor I saw when I wa... — 

I called to speak to the doctor I saw when I was getting the after I got my positive covid test. I was told the doctor was busy but would call me back later. I never got a call back.


StarNo StarNo StarNo StarNo Star Very poor experience  — 

After waiting in the car I was called in but they were not ready for me. I was then asked to sit in the lobby while I waited for 20 minutes next to a woman who mentioned to the front desk that her husband had Covid. Once I was called in to get the Covid test, they closed me into a room and had me wait longer with a nurse who was checking my blood pressure and asking about my health history. I was not comfortable with how long I waited and was exposed to the nurse and then eventually a doctor before they finally gave me the very short nose swab test. I felt more at risk at the testing center than I have in general public settings. I would not recommend Dupage Immediate Care for Covid testing based on their poor protocols.


StarStarStarStarStar Great service — 

Everyone was very nice. I had an appointment and I was taken on time.


StarStarStarStarStar No Place Better — 

Outstanding Service, friendly, compassionate, staff was exceptional, Thank You


StarStarStarStarStar The doctor was extremely thorough, caring and k... — 

The doctor was extremely thorough, caring and kind. Booking the walk in appointment on line was very helpful. It dramatically reduced the amount of time sitting in the waiting room.


StarStarStarStarStar DuPage Immediate Care — 

Very professional and caring staff.


StarStarStarStarStar great people — 

great people with very efficient service


StarStarStarStarStar Very pleased with staff and facilities  — 

Staff was extremely friendly and very knowledgeable about the process and procedure. I received indication for what was going to happen and everything was done in a reasonable time frame.


StarStarStarStarStar Patient and supportive — 

We became aware of a covid exposure Christmas morning, just before we were supposed to be with family, and needed urgent tests. DuPage staff were consistently friendly and supportive and understanding and professional. Thank you.


StarStarNo StarNo StarNo Star Skin rash — 

I visited DuPage Immediate Care on a Saturday for a painful skin rash that had appeared the day before (Friday). I suggested to the PA that I thought it might be shingles, but she dismissed this on the basis that the rash did not have a crescent shape. She did not provide a diagnosis and provided me with a cortisone cream prescription. I went to my dermatologist at NWMH on Tuesday, and they immediately diagnosed it as shingles. I was provided an antiviral prescription, but its efficacy was diminished due to the lapse in time between when the rash first appeared (Friday) and when it was diagnosed (Tuesday). I realize medical staff can make mistakes, but this seemed like a pretty straightforward diagnosis that shouldn't have been missed.


StarStarStarStarStar Walt Karony — 

Dr. Cynthia took utmost care to assure that my infection had not progressed to the bone. Appreciate her diligence and care.


StarNo StarNo StarNo StarNo Star See online review. Total disconnect between ev... — 

See online review. Total disconnect between everyone working there.


StarStarStarStarStar This Immediate Care Center was VERY CLEAN. Wait... — 

This Immediate Care Center was VERY CLEAN. Waiting room was Covid equip with sanitizers, plastic dividers between seats. Doctor & Staff were very nice. No wait time. I had x-rays & results in minutes. I would definitely recommend!


StarStarStarStarStar Team was very efficient and great at explaining... — 

Team was very efficient and great at explaining the options that were available to me


StarNo StarNo StarNo StarNo Star I came in for a COVID test on a friends recomme... — 

I came in for a COVID test on a friends recommendation. Results were due back in 2 days. It’s now 4 days and no results. Very disappointed


StarStarStarStarStar Clinic visit — 

I would visit your clinic if you were closer to Brookfield.


StarStarStarStarStar Outstanding Team of Health Care workers! Dr Cy... — 

Outstanding Team of Health Care workers! Dr Cyndi is a Amazing ! She is everything a doctor should be Friendly,compassionate and excellent at listening and communicating!


StarStarStarNo StarNo Star Poor service — 

Service I bought was 375$. I was told I will receive results as phone call and email. So I received phone call saying I do have covid-19. I didn't get any emails with proof. I did required online. Still nothing.


StarStarStarStarStar dr. mark is good doctor — 

dr. mark is great he knows whats wrong with me right away he is very nice too


StarStarStarStarStar The Women doctor that saw me was Excellent. Sh... — 

The Women doctor that saw me was Excellent. She was kind and Very Knowledgeable. The young assistant named Megan was also Excellent.


StarStarStarStarStar Friendly office — 

The most friendly and helpful medical office I have ever been in. Staff was the most courteous people I have met.


StarStarNo StarNo StarNo Star Took the COVID test with my family and I only r... — 

Took the COVID test with my family and I only received results for one of us I had to call to get the results for the rest of my family


StarStarStarStarStar Quick courteous service dr Cindy was great in e... — 

Quick courteous service dr Cindy was great in explaining everything to me


StarStarNo StarNo StarNo Star I am giving a poor review due to the fact I cam... — 

I am giving a poor review due to the fact I came in for the Covid-19 test. I was asymptomatic at the time of testing.. The doctor assured me I would have both the rapid and 72 hour covid-19 test. I received a call about being positive on the rapid test and given instructions the very same afternoon... Today I called for the 72 hr. results since I never heard anything. and was told it wasn't done since the rapid was positive. This is not very professional.


StarStarStarStarStar Awesome people and a wonderful doctor! — 

Awesome people and a wonderful doctor!


StarStarStarStarStar Staff was EXTREMELY PLEASANT and VERY KNOWLEDGE... — 

Staff was EXTREMELY PLEASANT and VERY KNOWLEDGEABLE


StarStarStarStarStar Excellent, high quality-of-care services — 

Excellent, high quality-of-care services


StarStarStarStarStar It was ok, online set up was simply fine. — 

It was ok, online set up was simply fine.


StarStarStarStarStar About 18 months ago, I became ill while at work... — 

About 18 months ago, I became ill while at work in Oakbrook & I found this facility. The service & staff was so excellent, that 3 days ago, I became ill & this the 1st facility that came to mind. I drove from Forest Park & I'm sure I passed many others in my routine.


StarStarStarStarStar Excellent service and care . Thank you  — 

Excellent service and care . Thank you


StarStarStarStarStar Very fast service and very nice nurses and doct... — 

Very fast service and very nice nurses and doctors.


StarNo StarNo StarNo StarNo Star Dirty! they let people getting tested for covid... — 

Dirty! they let people getting tested for covid all sit in a crowded waiting room. the 'doctor" comes in writing your info in a spiral notebook and tried to prescribe me medicine for something that was not a problem. She said if I want the rapid test which is 2hrs I have to pay $250 so I did only for a BS Positive result! I knew there was soemthing off so I went right away to a physicians immediate care and I was negative. I then had my DR do the regular test negative again. this place is a SCAM. they dont even use an approved test test use some respitory panel. told me I had a cold too and I had ZERO symptoms


StarStarStarStarStar Quick assessment, fast results with appropriate... — 

Quick assessment, fast results with appropriate test.


StarNo StarNo StarNo StarNo Star Me Cobraron cuando no debian por un test de co... — 

Me Cobraron cuando no debian por un test de covid xuando mi seguro cubriria 100%


StarStarStarStarStar The service I received was outstanding and nurs... — 

The service I received was outstanding and nurses were excellent and very professional the Doctor Was Just outstanding


StarStarStarStarStar Very orderly check-in -- reasonable wait — 

Very orderly check-in and sign up. Wait for COVID test was even shorter than expected and the Doctor consult/explanation was concise and thorough.


StarStarStarStarNo Star I found the staff to be responsive, well train... — 

I found the staff to be responsive, well trained, and courteous. The Dr. who talked to me (I forgot his name, but it was 8:30PM 12/2) was fantastic. He took his time explaining things to me and was very thorough.


StarStarStarStarStar Medical staff was great with my 22 month old so... — 

Medical staff was great with my 22 month old son. We were called back quickly once we got into the waiting room. The nurses were very sweet and caring with him while prepping a deep gash before the doctor glued his skin. Please thank them for all of their hard work during these difficult times.


StarStarStarStarStar Clean, friendly and oro — 

Clean, friendly and professional


StarStarStarStarStar Great job getting people in and out quickly and... — 

Great job getting people in and out quickly and safely. Staff was fantastic.


StarStarStarStarStar This is the second time I’ve used this facility... — 

This is the second time I’ve used this facility. And was once again impressed with their professionalism and quality of medical care. Excellent job. Thank you!


StarStarStarStarStar The only place i would go to  — 

The only place i would go to for med treatment. Urgent or regular visit best place to be at.


StarStarStarStarStar Fast, friendly, efficient.  — 

Fast, friendly, efficient.


StarStarStarStarStar Dr. Halterman and Kenar (assistant) were wonder... — 

Dr. Halterman and Kenar (assistant) were wonderful.


StarStarStarStarNo Star The experience was exceptional. Getting result... — 

The experience was exceptional. Getting results and information in my portal was disappointing


StarStarStarStarNo Star This clinic needs to get better at calling pati... — 

This clinic needs to get better at calling patients back when committed as they are so good & organized otherwise. I was told I’d get a call same night. I never did. I called 2 days later only to be told that I was negative. I loved everything else - the text message updates of position in line, etc.


StarStarStarStarStar COVID Test — 

I was able to get in for a COVID test within a few hours and have the result also within a few hours. Staff was comforting and informative.


StarStarStarStarStar everything was excellent. — 

everything was excellent.


StarStarStarStarStar Very satisfied with urgent care for COVID testing — 

Loved your system of booking appointment on line. I also loved that you called us 5 min before we were seen and my family of 4 could wait in the car outside until our time to be seen. Great system as I did not want my kids waiting in the waiting room. Nurses and doctor were very thorough.


StarStarStarNo StarNo Star I never got my covid results. Was told they wo... — 

I never got my covid results. Was told they would email if neg and call if Pos.


StarStarStarStarStar Good, courteous staff. Good online queue so can... — 

Good, courteous staff. Good online queue so can wait remotely.


StarStarStarNo StarNo Star DuPage Immediate Care has a good program to reg... — 

DuPage Immediate Care has a good program to register On Line to schedule Covid testing, but there are some flaws in their system. When we registered & received a text to be there at 12:05 PM, I would presume by 12:30 we should have been taken. I presumed WRONG, we didn't get in until 3 PM. Why wouldn't they send out another text stating they're running late, come 1 hour later & update it again if necessary. We sat in the car from 12 to 3, very frustrated. The woman at the front desk wasn't very helpful in the beginning, she didn't have any organizational skills. It was like you go in and stand there like an idiot until she decided to direct you to the wrong area, because she didn't ask any questions. Maybe it wasn't her fault, maybe DuPage didn't train her properly.


StarStarStarStarStar Very impressed with the clinic! — 

Very impressed with the clinic in this difficult time. Staff was professional and caring!


StarStarStarStarNo Star El servicio esta muy bueno y los trabajadores s... — 

El servicio esta muy bueno y los trabajadores son atentos y amables con los pacientes desde que uno llega hasta terminar con la cita del examen.


StarNo StarNo StarNo StarNo Star I received a survey but not my results! How ca... — 

I received a survey but not my results! How can I give a review when you still, 3 days later not sent me my covid results...and you are not returning my call or responding to my calls either.


StarStarStarStarStar Good service. Nice and knowledgeable people. Wo... — 

Good service. Nice and knowledgeable people. Would definitely recommend. Keep it up


StarStarStarStarStar Good work and good service. Keep it up guys — 

Good work and good service. Keep it up guys


StarStarStarStarStar The entire staff, nurses doctors was excellent — 

The entire staff, nurses doctors was excellent


StarStarStarStarStar Efficient!  — 

Went here for a COVID test and would highly recommend. They were efficient in booking an appointment, organized in collecting your info electronically prior to your appointment to minimize time spent in the office, and the staff was super helpful, friendly, and comforting.


StarStarStarStarStar Fast and efficient. Will definitely use service... — 

Fast and efficient. Will definitely use services again if needed.


StarStarStarStarStar Staff was excellent and made me feel very comfo... — 

Staff was excellent and made me feel very comfortable- ty


StarStarStarStarStar Glad they called since I didn't get covid resul... — 

Glad they called since I didn't get covid results emailed.


StarNo StarNo StarNo StarNo Star  — 

was told after my covid swab that they would get back to me with results in 2-3 hours. after 2 days and numerous phone messages that were never returned i finally got someone to find my results. STAY AWAY!!


StarStarStarStarNo Star I should have results by now! — 

I should have results by now!


StarStarStarStarStar I felt comfortable at all moment and was treate... — 

I felt comfortable at all moment and was treated with much respect. Kind staff


StarStarStarStarStar They were very very professional And gently I ... — 

They were very very professional And gently I will recommend it to anyone


StarStarStarStarStar Service  — 

Great girls at front desk, nurses who did Covid test, amazing! Doctor nice, and professional. I would definitely go back.


StarStarStarStarStar Very fast service . Friendly staff . — 

Very fast service . Friendly staff .


StarNo StarNo StarNo StarNo Star Didn’t diagnose, sick for over a week, 2 visits... — 

They were able to put a Band-Aid on my symptoms several times, and the doctors were very nice and helpful, but they never got to the cause of why I was sick, and were thus unable to treat me although I had to come in a couple of times to try to get to the root of the problem. I also got blood drawn, but I’ve yet to receive the blood results. It’s been very frustrating, and cost me over a week of work. Because they didn’t get to the root of the problem, I almost landed in the hospital.


StarNo StarNo StarNo StarNo Star Why delay reporting the results? — 

I was Covid tested there on a Monday night. The lab report sheet said that it was completed on Wednesday. I had to call them on Friday to get my results and they called me back shortly thereafter. (Results were never actually sent to me, but did notice they were put in my online file on Friday afternoon.) For such a critical item, its awful that they held onto the result for two days.


StarStarStarStarNo Star Very difficult to get your results from Covid t... — 

Very difficult to get your results from Covid test. No one answers the phone or return your call. The only bad thing I can say.


StarStarStarStarStar Great staff! Friendly and efficient. — 

Great staff! Friendly and efficient.


StarStarStarStarStar The staff and doctor was amazing and super fast... — 

The staff and doctor was amazing and super fast.


StarStarStarStarStar  — 

This facility was extremely clean, on time, and the doctor took the time to listen and fully understand our concerns. I love that there are no appointments and you just put yourself in line on their website. They give you an approximate time you will be seen. Thank you !!’


StarNo StarNo StarNo StarNo Star After 4 days of my visit to the clinic I steel ... — 

After 4 days of my visit to the clinic I steel don’t have my medication. I keep colling them every day. They promised to me to fax prescription to the pharmacy. And they didn’t do it. Evan that my pharmacist tried to call the clinic to take the order verbally did not work. Promised and nothing. I don’t have my antibiotic yet. Can you believe it?


StarStarStarStarStar CoVid tesing — 

Long wait, but given a time as to how long it would be so you could go about your business until 10th in line. Service good and safe.


StarStarStarStarStar Staff was nice. I love Dr. Holtman. He was very... — 

Staff was nice. I love Dr. Holtman. He was very pleasant and informative.


StarStarStarStarStar Great Staff  — 

The staff was so friendly and informative


StarStarStarStarStar Very clean, quick, and easy — 

Very clean, quick, and easy


StarStarStarStarStar  — 

Great bedside manner and execution by both Bridget the MA and the doctor.


StarStarStarStarStar Very friendly environment. Staff very professio... — 

Very friendly environment. Staff very professional, and kind.


StarStarStarStarStar Well done  — 

My experience with DuPage immediate care was very positive. They were kind and caring and efficient. I am thankful for their thoughtful approach and service.


StarStarStarStarStar Great service and friendly staff. Highly recom... — 

Great service and friendly staff. Highly recommend!


StarStarStarStarStar Outstanding service! — 

The nurses and doctor took outstanding care of my mom. Friendly and very safe. Very efficient. Thank you so much!


StarStarStarStarStar Everything went smooth was pleased with service... — 

Everything went smooth was pleased with service.


StarStarStarStarStar The doctor and staff where very friendly and in... — 

The doctor and staff where very friendly and informative. I liked the doc he had a great sense of humor.


StarStarStarStarStar The service was great t — 

The service was great thank you


StarStarStarNo StarNo Star Please provide training on HIPAA laws and how t... — 

Please provide training on HIPAA laws and how to interact in the lobby when patients are there and how they speak the patients are the reason your nurse has a job I realize at this time things are very bad within clinic but professionalism has to be met


StarStarStarStarStar Very fast, kind and thoughtful. Really feel we ... — 

Very fast, kind and thoughtful. Really feel we can rely on them and that they care. Highly recommend.


StarStarStarStarStar I went in for a work-required COVID test. — 

I went in for a work-required COVID test. The wait was long (even after signing up on the website) so arrive early. The staff is working very hard and were very pleasant and efficient. Thanks for keeping us safe in this challenging time!


StarStarNo StarNo StarNo Star You wait in line for almost an hour, then you w... — 

You wait in line for almost an hour, then you wait inside. People had HMO and there wasn't a sign any where stating that they don't take HMO. I have PPO, and to date I still haven't gotten my results.


StarStarStarStarStar  — 

The wait was long but due to the given circumstances, that’s very understandable. They have a “virtual line” so you don’t have to sit in your car the entire time. They offered me a rapid covid test, and I got my results in two hours. Which saved me the anxiety of waiting to know if I have the virus or not. I’ve recommended them to a few people already.


StarStarStarStarStar The nurse practitioner was very knowledgeable, ... — 

The nurse practitioner was very knowledgeable, and staff was very friendly and and proficient.


StarStarStarStarStar Very accommodating and quick. — 

Very accommodating and quick.


StarNo StarNo StarNo StarNo Star  — 

It's hilarious that I'm being asked for a review for an appointment that didn't happen. Your check in systems need to give people an idea of the wait time BEFORE going through all the paperwork. I found out *after* doing all that, that the wait time was 5 hours. I left immediately, and yet I was texted 5 1/2 hours later anyway. Really if that's the way it's going to work I should be able to check in remotely from home. I'm sure the staff are great, but the site is not handling the current surge well, and the check in system not warning up front is useless.


StarStarStarStarStar Paula did a professional job in a very efficien... — 

Paula did a professional job in a very efficient manner😄


StarStarStarStarStar Very organized. And receptionist was excellent.... — 

Very organized. And receptionist was excellent.


StarStarStarStarStar All Drs and Nrs and staff were amazing. Fast re... — 

All Drs and Nrs and staff were amazing. Fast results and the Dr. so helpful on phone. Thank you


StarStarStarStarStar Covid test experience.  — 

The process for the covid screening was very good from start to finish. The person who took our samples was very sweet and professional. Doctor was very nice also.


StarStarStarStarStar Everyone at the practice was informed and profe... — 

Everyone at the practice was informed and professional, the service was seamless and well organized, thank you


StarNo StarNo StarNo StarNo Star This place is a joke.  — 

This place is a joke. We waited for 4 hours on a Saturday morning and that was the best part of the visit. After 3 hours of waiting outside in a line and then in our car, we were called into the lobby because they were "ready for us." We then had to wait almost an hour in a lobby packed with coughing people so if we didn't already have COVID we probably got it then! The woman who came and took my son's nasal swab was very professional and that went ok. However then the "doctor" came in to talk to us before we left. There is NO WAY that woman was a doctor. She didn't introduce herself, she couldn't get it straight that we'd already had a swab done, she immediately told us she was going to put my son on antibiotics for his diarrhea (he didn't have diarrhea and we had to convince her of that.... what???). We came in for a COVID test... only symptom a fever. She said that he clearly had an infection of SOME SORT so he should be on antibiotics. Of course i refused. It was absolutely the strangest experience with a "doctor" I have ever had in my life. She also told us that we'd have results in 1 to 3 days and most likely we'd have them the next day (Sunday) since they were expediting things and the lab was open on the weekend. Long story short it took 5 days to get results because later we were told the lab was closed on the weekends (who closes a lab during a pandemic??) and they were backlogged. If I'd known that i would have certainly made a different decision as to where we got tested. Overall it was one of the worst experiences ever and it's unbelievable that this place could stay open. PLEASE choose any place besides this. They should be shut down. The only saving grace is that the 100 times I called looking for results over the 5 days I waited I always got VERY pleasant people on the other line.


StarStarStarStarStar Every one here was very pleasant and profession... — 

Every one here was very pleasant and professional.


StarStarStarStarStar The wait time provided was accurate. The Doctor... — 

The wait time provided was accurate. The Doctor was wonderful and very thorough which I appreciated. She ran extra test and ended up making a great catch that probably saved my life. The nurse was very against the doctor Ordering an EKG and XRay. Thankfully the Doctor made the call because if it were up to the nurse, I’d have walking pneumonia by now. The nurse made very inappropriate comments about the Doctor.


StarStarStarStarStar UNETHICAL - UNSAFE - EXTREMELY LONG WAIT  — 

Waited 5 hours for a COVID test went inside and asked am I going to be able to get test and the receptionist told me to wait inside. Well there was at 10 other potentially sick people inside, which is not safe. During that time a nurse put in her resignation and a doctor left the building and told the other doctor he was unethical. Worst time was after wait 5.5 hour I did get test completed because I felt too uncomfortable and left. Why are COVID TEST done inside? Why do need to check blood pressure to get a covid test? Management of dupage medical group is clueless.


StarStarStarStarNo Star Waited longer than the time that was stated aft... — 

Waited longer than the time that was stated after checking in for the appt.


StarStarStarStarStar The DuPage Immediate Care is awesome! — 

The DuPage Immediate Care is a very nice facility and has a great team of friendly, helpful, and knowledgeable people.


StarStarStarStarStar Very friendly staff and helpful. .. — 

Very friendly staff and helpful. Made the visit pleasant


StarNo StarNo StarNo StarNo Star  — 

I was there to show my baby to the doctor but after 5 hours wait we found that doctor can't see the 15 days baby (under 1 month)..they should tell us that while i was on front desk..pathetic


StarStarStarStarNo Star Was told two days for results now they say anot... — 

Was told two days for results now they say another two.


StarStarStarStarNo Star We were told two days for results now being tol... — 

We were told two days for results now being told not for another two days.


StarStarStarStarStar First time patient  — 

They are so very helpful. I did have some trouble with booking through app ZocDoc so the gentleman and the nurses at the front desk helped me out. The one of them was making sure I will be admitted and apologized many times for waiting. They are great. Doctor Cinthia know right away what my problem was and prescribed the right antibiotic. I am so very pleased, clinic was packed but they greeted everyone and politely talked and make everyone welcoming. I will definitely come back and spread good word about.


StarStarStarStarNo Star Great place to get tested for COVID. Very helpf... — 

Great place to get tested for COVID. Very helpful and professional. However there is a long wait time but thats is to be expected with everything going on.


StarStarStarNo StarNo Star  — 

There was nothing wrong with the service however while I was waiting in my car that was parked behind the building, I saw at least 3 times within 1 hour an employee take a cigarette break. In and of itself who cares? But I noticed that one of the breaks she was wearing surgical gloves and twice not. Either way it makes me wonder if when going back to work she sanitized those gloves. I said to my wife I hope this person is not the one who we have to deal with and felt confident it wouldn't because she'd returned to work via the pharmacy entrance and assumed that was where she worked. I was wrong. When called to come in for our appointment she was dealing with another patient just outside where my exam room was and as I passed her noticed how pungent the cigarette odor was and if this wasn't enough of a turn off to then hear her walking down the hallway lecturing any colleague within earshot why they should always put the thermometer back in the same location and not at all in a friendly tone. Her demeanor, obvious lack of concern for her own health and others, and coupled with her unprofessionalism on full display towards her colleagues was not something I'd prefer to have seen or experienced when I'm there because I was nauseous with a fever. Would I go back to this location? Sure. My doctor and his assistants were awesome. And If I happened to have an employee who's there to take my vitals but smells like a cigarette butt at least I can tell them to get the heck out and find me another who takes their job more seriously. The rest of the staff who I had to deal with were awesome.


StarStarStarStarNo Star  — 

Came before clinic opened & waited two hours to be seen. The door was opened 10-15 minutes late & the first patient wasn’t seen until 30 minutes after opening. Don’t know why the delays. Found out when I finally got up to front desk that I was not able to be COVID tested due to new CDC guidelines. This is not the fault of the clinic but should have been a large announcement sign to that effect.


StarStarStarStarStar Amazing experience! I felt safe and well cared ... — 

Amazing experience! I felt safe and well cared for.


StarNo StarNo StarNo StarNo Star I went there to get a rapid Covid test an my re... — 

I went there to get a rapid Covid test an my results were given out to someone that was not me without my consent. That is 100% illegal. My privacy was violated.


StarStarStarStarStar Great and quick. People are very nice here — 

Great and quick. People are very nice here


StarNo StarNo StarNo StarNo Star If I could leave no stars I would.  — 

If I could leave no stars I would.


StarStarStarStarStar I have already recommended you to a couple peop... — 

I have already recommended you to a couple people.


StarStarStarStarNo Star  — 

I went twice recently. The first time the ladies at the front desk were chatty but very sweet. The second time there was a different desk worker who was short with people for no clear reason other than the stress of a busy lunch hour. I was not feeling well so I was quiet and didn't say much, but I was disappointed with the customer service. Excellent treatment by both the female and male physicians, but not the friendliest place to walk into, given that the front desk workers are very busy.


StarStarStarStarStar I already have recommended your business to fri... — 

I already have recommended your business to friends in need of COVID tests but cannot find any openings elsewhere. The doctor was kind and empathetic, and the person calling me with my positive diagnosis 2 hours after leaving was informative.


StarNo StarNo StarNo StarNo Star Had a COVID test on 10/31. No one ever contacte... — 

Had a COVID test on 10/31. No one ever contacted me about my results. Went back on 11/5 to receive my results. A phone call or an email would of been preferred.


StarNo StarNo StarNo StarNo Star We were told the wait would be an hour and a ha... — 

We were told the wait would be an hour and a half, it was 4.5 hours.


StarNo StarNo StarNo StarNo Star Way to long of a wait plus the cost of the rapi... — 

Way to long of a wait plus the cost of the rapid test was $250.00 yet someone was there today from the same company I work for and they accepted his insurance but told me Medicare wouldn’t pay for the test more then once. Lie, after lie.


StarStarStarStarStar Friendly and efficient staff — 

Friendly and efficient staff


StarStarStarStarStar The staff very kind dr was helpful and very und... — 

The staff very kind dr was helpful and very understanding.. the only thing I never received the results for the Covid test...dr said they will call me if positive or email me if it was negative so I am assuming it’s negative..


StarStarStarStarNo Star The front desk staff and the person who gave me... — 

The front desk staff and the person who gave me the test, Bridget, were lovely. The Doctor who's name I did not catch was the only reason why I wouldn't rate it 5 stars or 10/10. She didn't bother to check if my insurance covered the rapid test. She was trying to get me to pay 250$ when my insurance covered it. She was also trying to make me wait a couple of days on my results when I needed a rapid test to know if I could work the next day or not. When it was obvious that I wasn't trying to pay until I knew if I was covered or not, that is when she checked. I heard her talking in the hallway with another person and they had the answer right away. If that Doctor just did that extra step before asking for my money and trying to make me wait then I would be completely satisfied.


StarStarStarStarStar Your waiting area seems somewhat disorganized. ... — 

Your waiting area seems somewhat disorganized. When they took my drivers license and said I’d get it back in a few minutes, I didn’t despite several requests to return it. They should have said you’ll get it back when you’ve been seen and are leaving. I don’t like leaving my drivers license with anyone because in Covid times it would be very difficult to replace. Second point- after you check us in you should make the suggestion to wait in our car. It took me 30 minutes sitting in the waiting room to figure this out and your waiting room was full of about 15 people that I didn’t really want to be around. These 2 changes would make your operation seem more efficient and user friendly


StarStarStarStarStar Good place to visit — 

This facility needs to do a better job placing the requirements for hand sanitizer upon entering. While waiting in my car for my appointment I watched one after another walk right in without using the sanitizer first. Better signage placement should help. The nurse and Dr. were friendly and have no complaints. The gal at the front desk upon check out was too busy texting to notice me standing there for several minutes. Very unprofessional! When people are at the urgent care, patients are running thin as it is. Perhaps saving texting for your lunch or break is a better option. I was just ready to go home and I did not get her name.


StarStarStarStarStar  — 

I m extremely satisfed for all you do for us thank you so much...


StarStarStarStarStar  — 

Very Happy excelent service..thank you 🙏🏻


StarStarStarStarStar Excellent Team — 

Your staff is excellent. Umaima and Nhung made us feel at ease and it was obvious that they were on top of things. They made a stressful situation go as smoothly as it could possibly be expected. Dr. Holterman has a great bedside manner and is very good with kids. Megan who actually performed the test was awesome too and just as great with my son. Thanks to everyone there.


StarStarStarStarStar Excellent Team — 

Your staff is excellent. Umaima and Nhung made us feel at ease and it was obvious that they were on top of things. They made a stressful situation go as smoothly as it could possibly be expected. Dr. Holterman has a great bedside manner and is very good with kids. Megan who actually performed the test was awesome too and just as great with my son. Thanks to everyone there.


StarStarStarStarStar Everyone there was polite and efficient. We did... — 

Everyone there was polite and efficient. We did have to wait almost 3 hours to get our Covid test because of the surge of cases in our area, but they allowed us to wait in our car and called us when they were ready. The nurse did a fantastic job performing the test as it was painless and not uncomfortable as expected. Thank you for great service during this pandemic.


StarStarStarStarStar Dupage Immediate Care is a very clean environme... — 

Dupage Immediate Care is a very clean environment with pa professional staff.


StarStarStarStarStar I came to DuPage Immediate Care and received ki... — 

I came to DuPage Immediate Care and received kind, courteous and professional service. I would recommend this place to others who are in need of medical care.


StarStarStarStarStar I needed a rapid COVID test and it was a fairly... — 

I needed a rapid COVID test and it was a fairly simple process. The operation is smooth and easy running. The wait was 2 hours but you could conveniently wait in your car. The dr was very nice and personable and everyone was helpful and understanding.


StarStarStarStarStar The young girl at the front desk was amazing. S... — 

The young girl at the front desk was amazing. She was organized. She did not get flustered by the crowd in front of her. She dealt with a difficult patient with patience.


StarStarStarStarStar  — 

Had a very positive experience.


StarStarStarStarStar  — 

Everyone was very nice, personable, and professional!


StarStarStarStarNo Star Skip the appointment!! — 

The service you provide is critically important - thank you. My only hesitation on giving you a 5-star review is your "appointment" process. I called your office to see if the wait time was as long as your website stated, and it was. I asked if making an appointment was a better option, “yes”. While your website indicates appointments are taken as close to the scheduled time as possible, upon arrival I was told that you are a first come, first serve facility and I would have to wait until the walk-ins ahead of me were seen. I waited more than 2 hours past my scheduled appointment time. I would have preferred waiting during the day, not well into the evening hours. The desk staff, nurse, and doctor were beyond kind. Shocking considering the days I am sure they have. Please work on your scheduling policy or remove the option from your website.


StarNo StarNo StarNo StarNo Star Worst Service — 

Left in the waiting room for 2 hours because there was no doctor. When I was finally in, the doc did not tell me my results of my tests and forgot about me. I did not receive any information until the nurse checked my room and was shocked the doctor did not provide information or release me. Would not recommend.


StarStarNo StarNo StarNo Star Still haven’t gotten my results... it’s been 4 ... — 

Still haven’t gotten my results... it’s been 4 days


StarStarStarStarNo Star Very nice and polite. Were very respectful and ... — 

Very nice and polite. Were very respectful and I had no issues in dealing with any of the staff.


StarStarStarStarStar Very Helpful Doctors! — 

The doctor was very helpful and reassuring during my visit. This is my second time going here and they have been wonderful both times!


StarNo StarNo StarNo StarNo Star Not good — 

My first visit on 10/19/20 was an okay experience (filthy bathroom and uncomfortable waiting area, but otherwise okay). I went to have a COVID test after presenting a few symptoms. My rapid test result was negative, but my employer requires a 2nd negative test done at least 24 hours later. I called DuPage Immediate Care on the morning of 10/20 to confirm that if I came in later that day, I could receive another test. After being put on hold while the receptionist "checked", I was told to come in and they can do the test again. I arrived in the afternoon and was told the wait was around 2 hours. So I waited. When I was taken to the examination room, the person who took my vitals told me that she did not think I would be able to get a 2nd test. She then went and asked someone else (maybe a doctor, I don't know for sure). That person came in to the room and told me that insurance would not cover another rapid test for sure, and I could get a 2nd regular test but it would cost $250 because my insurance would not cover it. I was understandably frustrated and told her that it would have been nice to know this when I called that morning to inquire about getting the test again. She continually pulled her mask down while talking to me which I found to be alarming in a facility that is seeing a large number of potential COVID cases. The staff is nice enough, but they did not do their due diligence in handling my situation. I wasted time that I could have gotten the test elsewhere and gotten back to work sooner. By the time I left DIC, I did not have any other options that were still open. I checked with my insurance coordinator at my job and of course, the 2nd test would have been covered and there is no limit to how many tests I can get. Obviously, there was not attempt by DIC to double check what they told me was fact. I cannot recommend this facility.


StarStarStarStarStar Care was top notch. Everything from intake t... — 

Care was top notch. Everything from intake to diagnosis to treatment.


StarStarStarStarStar Very clean place, nice receptionist and fast re... — 

Very clean place, nice receptionist and fast result


StarStarStarStarNo Star I was in an extreme pain during the procedure t... — 

I was in an extreme pain during the procedure that they did on me. They didn’t apply any local anesthesia.


StarNo StarNo StarNo StarNo Star Unorganized, impossible to get results back. Th... — 

Unorganized, impossible to get results back. The portal is horrible and gives zero information. No one communicates.


StarNo StarNo StarNo StarNo Star Doctor needs to wear mask properly. Mask should... — 

Doctor needs to wear mask properly. Mask should not be falling off. Doctor came to office without wearing a mask. Terrible.


StarStarStarStarStar Great Friendly Staff, Very Good Doctor — 

Great Friendly Staff, Very Good Doctor


StarStarStarStarStar The most convenient care center in the Chicago ... — 

The most convenient care center in the Chicago area. Quick check in, short wait, and out you go!


StarNo StarNo StarNo StarNo Star Test results were not sent to me in the time I ... — 

Test results were not sent to me in the time I was told. Had to call it was almost a week reason over site


StarStarStarStarStar Thank you for your dedication  — 

The office and medical staff are professional and very kind despite the constant exposure to potentially sick people for months. My family appreciates their dedication during this health crisis.


StarStarStarStarStar great service fast results, — 

great service fast results,


StarStarStarStarStar Everyone was very nice and professional. I woul... — 

Everyone was very nice and professional. I would use them again!


StarStarStarStarStar My husband and I had a good experience being di... — 

My husband and I had a good experience being diagnosed for Covid 19. The staff was very professional and friendly. After the test was done the doctor came in to talk and answered our questions without rushing us.


StarStarStarNo StarNo Star Great place, friendly staff. They told me they ... — 

Great place, friendly staff. They told me they were going to give me my rapid Covid test results same day but it took me following up with them 3+ times the next day to get my results. Not very rapid especially since they told me they were going to send them that day. Otherwise everything was great. Also my husband most likely has Covid like me but the doctor didn’t want to give him the rapid test so he has to wait a few days for results. Not sure how she came to that conclusion since we have the same health insurance and he had symptoms going into true test. I’m also his wife and just tested positive that same day.


StarStarStarStarStar Dr and nurses were awesome and really took care... — 

Dr and nurses were awesome and really took care of myself and wife as we both tested positive


StarStarStarStarNo Star The Dra she’s so nice friendly ver — 

The Dra she’s so nice friendly very good service


StarStarStarNo StarNo Star Good but not great — 

Long wait despite an appointment. Doctor was very nice and I did get a perscription. Doctor came in at one point without a mask though. Not very thorough evaluation. No one listened to my chest despite a cough and i had to ask the doctor to check my ears.


StarNo StarNo StarNo StarNo Star EXCESSIVE WAIT TIMES — 

I was told the wait time would be 60-90 minutes and that I would be called when I was next in line. They called after 40 minutes (wonderful!) but then I waited over 2.5 hours in the lobby with no reason given. Quit lying to people!


StarStarStarStarStar Efficient, thorough and thoughtful in deliverin... — 

Efficient, thorough and thoughtful in delivering Immediate Care services. Dr was very good.


StarStarStarStarNo Star  — 

Overall the staff/doctors were all kind and considerate. I wish that we didn’t have to wait for an hour, thirty minutes.


StarStarStarStarStar I found the office personnel and the physician ... — 

I found the office personnel and the physician very nice and very knowledgeable.


StarStarStarStarStar Fantastic! — 

Your support staff and to the doctor who helped me with my issue to the pharmacist I saw after my procedure were extremely professional and friendly throughout the whole process. I would definitely return in the future for last minute medical services.


StarStarNo StarNo StarNo Star While you have rapid testing which is the only ... — 

While you have rapid testing which is the only plus in my opinion of this place. The dr walked in with her mask under her nose. When I said please cover your nose her response was I already had Covid. Well so did I but I wear mine the right way. You are a dr for crying out loud. Very upsetting


StarStarStarStarStar The receptionists were amazing, since they were... — 

The receptionists were amazing, since they were swamped with covid calls. They were able to act professionally and stay CALM amidst it all. The nurse I saw was wonderful. She was very caring and thorough. The doctor I saw was helpful, too,


StarStarStarStarStar Test results. — 

I received two prompt phone calls regarding test results, which is appreciated, but no email or written evidence of test results. This seems impossible, but it's true. I requested tem in an email and very much hope to receive these test results soon.


StarStarStarStarStar Very good experience! Staff professional and he... — 

Very good experience! Staff professional and helpful. Office is very clean and we didn’t wait long. Would definitely go back again.


StarStarStarStarStar Great staff and quick service! — 

Great staff and quick service!


StarStarStarStarStar Wonderful service and friendly staff! — 

Wonderful service and friendly staff!


StarStarStarNo StarNo Star  — 

In spite of whats going on the today the cost of a rapid covid test at $250 plus your copay is very steep


StarStarStarStarStar Great service but I felt threatened by other pe... — 

Great service but I felt threatened by other people in the waiting room who were constantly coughing! Chairs were too close together! Not enough room to keep apart!


StarNo StarNo StarNo StarNo Star It took several days for my test results to sho... — 

It took several days for my test results to show in MyChart and I am waiting for a letter from my doctor


StarStarNo StarNo StarNo Star Although everyone was friendly information rega... — 

Although everyone was friendly information regarding test results, how long it would take to get information, etc... was not reviewed in depth. I found I had to call repeatedly to try and track down information after I left.


StarStarNo StarNo StarNo Star  — 

The doctor that saw me spent more time lecturing me about my personal life and marriage choice than she did discussing my health. She was remarkably unprofessional and overstepped personal boundaries numerous times. Thankfully, the nurse who actually performed my covid test was polite and professional. Wish my doctor would have acted in a similar manner.


StarStarStarStarStar Friendly and Efficient — 

The staff was friendly and efficient.


StarStarStarStarStar Met at the counter with very competent personne... — 

Met at the counter with very competent personnel. Medical staff was personable and efficient...doctor was very reassuring to our concerns. Thanks!!


StarStarStarStarStar 2 page medicare treating me with respect and ki... — 

2 page medicare treating me with respect and kindness


StarStarNo StarNo StarNo Star Once i saw the doctor things were great and ver... — 

Once i saw the doctor things were great and very efficient but sharing the waiting room and the waiting list with people waiting for Covid test was not what i expecting. I went online and got a 9:20 appointment but did not get called into the doctor until 11:20


StarStarStarStarStar Very professional and at the same time they all... — 

Very professional and at the same time they all treated us sensitively.


StarStarStarStarStar We were treated very well — 

We were treated very well


StarStarStarStarNo Star Staff was Great - the Dr. Not So Much... — 

The front staff, techs and nurses were all great! Very friendly and helpful. Everyone was wearing their PPE and following Covid guidelines and hand sanitizer at every doorway. Great! The doctor I saw, clearly a disgruntled old man who doesn't seem to care anymore. Walked in to the room to examine me - only wearing a mask. No gloves, no shield, nothing. He didn't wash his hands, didn't introduce himself, and not an explanation for anything he was doing or what was going on with my injury. If this office wasn't the only immediate center open within 20 miles of where I lived I wouldn't have come here.


StarNo StarNo StarNo StarNo Star DO NOT PAY FOR RAPID RESULTS..... — 

A premium was paid for myself and several coworkers for the "rapid results" test. Arrived sometime after 11AM, and make calls at 449 559 and 650PM. Was told at 650PM that the test was in process and that I would be called. While I understand that there is a backlog, the premium paid for the "rapid results" should be refunded. The staff was pleasant and were dealing with several rude patients (we were not in any way rude nor impatient as we were sent by our employer), and I sympathize with them, but then do not take the money for the rapid results.


StarStarStarStarStar  — 

Staff at the front desk were friendly and nice. Nurse was wonderful and kind, and the doctors were knowledgeable and friendly. We did not feel rushed.


StarNo StarNo StarNo StarNo Star I have been to other facilities that did not re... — 

I have been to other facilities that did not require dr visit with covid testing. It took 3 times as long and I had to pay 75$ in a copay.


StarStarStarStarStar My Dr. Was terrific and informative.  — 

My Dr. Was terrific and informative.


StarStarStarStarStar My son and I had to go in at different times f... — 

My son and I shad to go in at different times for Covid testing. The entire staff from registration, screening by a nurse and care by Dr. Zara Mehta were outstanding! My son still talks about Dr. Zara and I love her too. I wouldn’t hesitate to refer anyone to this clinic. Thank you for your services!


StarStarStarStarStar Dr Holterman was amazing. He saw my daughter a... — 

Dr Holterman was amazing. He saw my daughter and immediately knew what the problem was. I really appreciate the clinic being open and him helping to get my daughter feeling better.


StarStarStarStarStar  — 

Very pleased with the care that was provided. The doctors and nurses were very personable.


StarStarStarStarStar Highly Recommend — 

Everyone was very courteous, we were seen in a timely manner and were kept up to date on how long our wait would be. The doctors, nurses, etc. were very professional and caring.


StarStarStarStarStar Fast service — 

Brought my 2.5 year old in and out in 30 minutes. They have a cute room decorated with animals for the kids. It was a good experience.


StarStarStarStarStar  — 

Relaxed and welcoming atmosphere.


StarStarStarStarStar Dr and staff — 

Dr was very though and staff very professinal and nice


StarStar