Reviews

A big thank you for the wonderful treatment and courteous staff and service.

Mar 7, 2021

Wonderful staff! Very professional and attentive.

Mar 7, 2021

I came to this immediate care just before closing. Everyone was so kind to me. I'm sure they wanted to go home but they took their time and took good care of me. Thank you!

Mar 4, 2021

My visit to the DuPage Immediate Care was one of the best at a medical facility I have ever had. The wait was short, every individual that I dealt with was professional, knowledgeable, helpful, and caring. I was given a referral for additional care that I may require. I have already told a number of people if they ever find themselves in need of immediate care this is where they should go.

Mar 2, 2021

Friendly personnel and very professional.

Mar 1, 2021

Called a Dr. who had gone for the day to come back in to help my granddaughter. Outstanding care and “bedside manner” by everyone here

Mar 1, 2021

Everyone was pleasant and prompt. I feel everyone had a can do attitude and cares.

Feb 28, 2021

I love DuPage Immediate Care! Everyone was Sooo caring and Compassionate!

Feb 26, 2021

I hadn't heard of Urgent Care facilities until 2 years ago when I moved to a retirement community at Beacon Hill in Lombard. What a fantastic and sensible type of service!! There was no waiting in my instance. Attention was given immediately after signing in. Follow-up can then be done at the hospital of my choice.

Feb 24, 2021

1st, the website is so easy and very informative. Everyone I encountered was wonderful, loved the doctor actually going to have her as my primary, I received excellent, compassionate care

Feb 24, 2021

I was seen right away and cared for properly!

Feb 22, 2021

They were very professional and friendly.

Feb 22, 2021

I had the best experience! The staff was the sweetest ever from the person at the front desk, to the nurses & head nurse, to the lady in the pharmacy! I would like to make this my to primary doctor!!! 100s across the board!!

Feb 19, 2021

Doctor and staff were great!

Feb 16, 2021

Fast, efficient, courteous service & staff.

Feb 16, 2021

This is a very clean and efficient place to get a Covid 19 RT-PCR test. i had my results back with in 90' and the staff was very professional.

Feb 14, 2021

I'm thankful for the kind, professional, doctoring.

Feb 7, 2021

Workers were very plesant and friendly

Feb 6, 2021

I was informed that I was receiving a rapid covid 19 test only to find out days later that it wasn’t. Claiming a mix up at the lab with my results. Still waiting for my results. Will definitely continue with bad reviews until I can return to work and get my test results.

Feb 6, 2021

I’m so appreciative to Dr Mark and his excellent staff. It was a positive, supportive experience from the time I walked in to the time I walked out. Everyone took their time and explained everything they were doing. I highly recommend this urgent care facility.

Feb 4, 2021

The doctor and the staff are so compassionate sweet and very caring I appreciate all their support definitely will continue going to this clinic and recommend them

Feb 4, 2021

From the moment I frantically called the DuPage Immediate Care seeking to schedule an appointment I was impressed with the great response by the young person who took my call. My apprehension was minimized. I also felt very much at ease with the service by Dr. Mark. He made me feel like I was one of his regular patients. I highly recommend if you are looking for a very professional group of healthcare providers to make your appointment at once.

Feb 4, 2021

I was there on Saturday Jan 31 to get tested for COVID because my daughter had been there earlier that morning and was diagnosed with positive result. Am anxious because both my son and I were told we could not receive the rapid test— but it’s been 4 DAYS and we still have no results. We all live together and my daughter is coping and isolating the best she can but the anxiety is almost unbearable. When will we get our results? No one has contacted either my son nor me, to ask any questions. Is this normal? How do we get our results?? We should have received the rapid test since we are in the same household. We could be be inadvertently contaminating one another, even though we are trying to be as diligent and cautious as possible. I also need to provide information for my employer. Four days is excessive for “immediate” care...

Feb 3, 2021

Helpful and courteous staff, no waiting and everyone was friendly.

Feb 2, 2021

Everyone from receptionist, nurses and Doctor treated me nice and professionally. I will definitely use DuPage Immediate Care in the future. Keep up the great work and thanks again!!!!

Jan 31, 2021

Staff was great, very short wait time. I wasnt even done filling out the paperwork and they called me back to the room.

Jan 31, 2021

While I appreciate getting the Covid test. They left me in the waiting room for 40 minutes even though I had an appointment. The doctor did not examine me at all. Did not listen to my lungs or take my blood pressure or temperature.

Jan 30, 2021

Idid not have to wait long to be seen. Everyone was kind and efficient. I received my test results sooner than anticipated.

Jan 26, 2021

My experience with Dr.Wollenschlager was the best experience as always when I visit your facility for urgent medical care

Jan 25, 2021

Very professional & friendly

Jan 24, 2021

Fantastic staff love the way I was treated also called me for a follow up

Jan 22, 2021

The people are nice, the place very efficient. But the decor is old & odd and it seems like it needs a good cleaning.

Jan 22, 2021

The staff is ALWAYS friendly and professional!

Jan 22, 2021

I love Doctor Cindy! She is always incredibly helpful and knows exactly what's going on and how to treat it!

Jan 20, 2021

I called around 6pm on a Saturday evening looking to get a Covid test. Within the span of less than 3 hours I walked in, got seen, had the nasal swab, and had the results (full Covid test - not the less-accurate rapid one, plus a screen for flu virus). Grateful that all were negative and to have that important information so quickly!

Jan 19, 2021

My mother and I went to get COVID-19 tests and the staff there was quick in checking us in and performing the tests. The medical staff was also helpful in explaining what our specific situation looked like, what we should do in case symptoms became severe, and took into account any health conditions that we have.

Jan 17, 2021

The 60 minute wait was longer than the website showing 30, then 10 minute wait times, so be aware it may be longer. In addition, the physician who saw us had minimal PPE on. Yes- gown. But one tiny single layer disposable mask. Under current Covid concerns, it seemed like he was under protected, making me feel at more of a risk.

Jan 16, 2021

Nice Dr. and staff. Had to go there for a covid test on a Saturday

Jan 12, 2021

Friendly staff and very clean

Jan 12, 2021

Doctor was very nice and gave great information

Jan 11, 2021

They provide great service with concern for your well being. Warm & friendly, they address any and all questions you may have. Highly recommend fir all in need of immediate care.

Jan 10, 2021

It was odd I was told to come straight in. As I pulled up it said I'd be called back soon and to head in. 6 people got called back before me and 45 minutes later with still a full waiting room I asked if I should just go back to my car. The wait in the waiting room and rooms is a little unorganized. And everyone seems a bit jumbled with drs instructions. I think they forgot I was there a few days prior. All understandably with how hectic things are with this pandemic.

Jan 9, 2021

The help was super, I was in and out very quickly

Jan 7, 2021

Meghan, the nurse, and Dr Wollenschlager were wonderful. They made me feel very comfortable and were so sweet to me.

Jan 6, 2021

Thought it was a very organized pleasant experience.

Jan 6, 2021

appointment was at 8am. didn't take me until 8:45. Took a Covid test to fly to a funeral. Test came back positive. i contacted my PCP who related quick tests are unreliable. i completed a 2nd test the following day and tested negative. lost my plane tickets, and couldn't attend the funeral. In addition i paid you facility $250

Jan 5, 2021

Quick, professional, and very friendly.

Jan 5, 2021

Easy, quick walk-in service. Paperwork a little long, but manageable.

Jan 5, 2021

The people were very helpful and didn't hestitate to assist me in the registration process.

Jan 5, 2021

You were there for me in my hour of need. Glad my Covid test was Negative. But, you had me in and out, and go me my result, in a very short time!! Thank you! All your staff was very efficent and pleasant to deal with too!

Jan 5, 2021

The doctor and nurses who helped me were very caring and compassionate. I highly recommend them.

Jan 5, 2021

I had a positive experience. I had stopped in to get a rapid Covid test as they had numerous signs outside for Covid tests in one hour. My symptoms did not support the rapid test so they did the standard test and told me I would get the results in 48-72 hrs. I received the results the following morning! Happily, I was negative. Two things would have made the experience better: Info outside on who could get the rapid test and if the system that texted my phone to call me in from my car would have synced up better with their scheduled appointments so that I wasn’t sitting inside for 45 mins. before I got called into the room. I felt less exposed to germs sitting in my car. However, I understand these are challenging times and things went well once I was put into a room.

Jan 5, 2021

I called to speak to the doctor I saw when I was getting the after I got my positive covid test. I was told the doctor was busy but would call me back later. I never got a call back.

Jan 5, 2021

After waiting in the car I was called in but they were not ready for me. I was then asked to sit in the lobby while I waited for 20 minutes next to a woman who mentioned to the front desk that her husband had Covid. Once I was called in to get the Covid test, they closed me into a room and had me wait longer with a nurse who was checking my blood pressure and asking about my health history. I was not comfortable with how long I waited and was exposed to the nurse and then eventually a doctor before they finally gave me the very short nose swab test. I felt more at risk at the testing center than I have in general public settings. I would not recommend Dupage Immediate Care for Covid testing based on their poor protocols.

Jan 5, 2021

Everyone was very nice. I had an appointment and I was taken on time.

Jan 5, 2021

Outstanding Service, friendly, compassionate, staff was exceptional, Thank You

Jan 5, 2021

The doctor was extremely thorough, caring and kind. Booking the walk in appointment on line was very helpful. It dramatically reduced the amount of time sitting in the waiting room.

Jan 5, 2021

Very professional and caring staff.

Jan 5, 2021

great people with very efficient service

Jan 5, 2021

Staff was extremely friendly and very knowledgeable about the process and procedure. I received indication for what was going to happen and everything was done in a reasonable time frame.

Jan 5, 2021

We became aware of a covid exposure Christmas morning, just before we were supposed to be with family, and needed urgent tests. DuPage staff were consistently friendly and supportive and understanding and professional. Thank you.

Jan 5, 2021

I visited DuPage Immediate Care on a Saturday for a painful skin rash that had appeared the day before (Friday). I suggested to the PA that I thought it might be shingles, but she dismissed this on the basis that the rash did not have a crescent shape. She did not provide a diagnosis and provided me with a cortisone cream prescription. I went to my dermatologist at NWMH on Tuesday, and they immediately diagnosed it as shingles. I was provided an antiviral prescription, but its efficacy was diminished due to the lapse in time between when the rash first appeared (Friday) and when it was diagnosed (Tuesday). I realize medical staff can make mistakes, but this seemed like a pretty straightforward diagnosis that shouldn't have been missed.

Jan 5, 2021

Dr. Cynthia took utmost care to assure that my infection had not progressed to the bone. Appreciate her diligence and care.

Jan 5, 2021

See online review. Total disconnect between everyone working there.

Jan 5, 2021

This Immediate Care Center was VERY CLEAN. Waiting room was Covid equip with sanitizers, plastic dividers between seats. Doctor & Staff were very nice. No wait time. I had x-rays & results in minutes. I would definitely recommend!

Dec 30, 2020

Team was very efficient and great at explaining the options that were available to me

Dec 20, 2020

I came in for a COVID test on a friends recommendation. Results were due back in 2 days. It’s now 4 days and no results. Very disappointed

Dec 20, 2020

I would visit your clinic if you were closer to Brookfield.

Dec 19, 2020

Outstanding Team of Health Care workers! Dr Cyndi is a Amazing ! She is everything a doctor should be Friendly,compassionate and excellent at listening and communicating!

Dec 19, 2020

Service I bought was 375$. I was told I will receive results as phone call and email. So I received phone call saying I do have covid-19. I didn't get any emails with proof. I did required online. Still nothing.

Dec 18, 2020

dr. mark is great he knows whats wrong with me right away he is very nice too

Dec 17, 2020

The Women doctor that saw me was Excellent. She was kind and Very Knowledgeable. The young assistant named Megan was also Excellent.

Dec 17, 2020

The most friendly and helpful medical office I have ever been in. Staff was the most courteous people I have met.

Dec 16, 2020

Took the COVID test with my family and I only received results for one of us I had to call to get the results for the rest of my family

Dec 16, 2020

Quick courteous service dr Cindy was great in explaining everything to me

Dec 16, 2020

I am giving a poor review due to the fact I came in for the Covid-19 test. I was asymptomatic at the time of testing.. The doctor assured me I would have both the rapid and 72 hour covid-19 test. I received a call about being positive on the rapid test and given instructions the very same afternoon... Today I called for the 72 hr. results since I never heard anything. and was told it wasn't done since the rapid was positive. This is not very professional.

Dec 13, 2020

Awesome people and a wonderful doctor!

Dec 12, 2020

Staff was EXTREMELY PLEASANT and VERY KNOWLEDGEABLE

Dec 10, 2020

Excellent, high quality-of-care services

Dec 8, 2020

It was ok, online set up was simply fine.

Dec 7, 2020

About 18 months ago, I became ill while at work in Oakbrook & I found this facility. The service & staff was so excellent, that 3 days ago, I became ill & this the 1st facility that came to mind. I drove from Forest Park & I'm sure I passed many others in my routine.

Dec 7, 2020

Excellent service and care . Thank you

Dec 7, 2020

Very fast service and very nice nurses and doctors.

Dec 6, 2020

Dirty! they let people getting tested for covid all sit in a crowded waiting room. the 'doctor" comes in writing your info in a spiral notebook and tried to prescribe me medicine for something that was not a problem. She said if I want the rapid test which is 2hrs I have to pay $250 so I did only for a BS Positive result! I knew there was soemthing off so I went right away to a physicians immediate care and I was negative. I then had my DR do the regular test negative again. this place is a SCAM. they dont even use an approved test test use some respitory panel. told me I had a cold too and I had ZERO symptoms

Dec 6, 2020

Quick assessment, fast results with appropriate test.

Dec 5, 2020

Me Cobraron cuando no debian por un test de covid xuando mi seguro cubriria 100%

Dec 5, 2020

The service I received was outstanding and nurses were excellent and very professional the Doctor Was Just outstanding

Dec 4, 2020

Very orderly check-in and sign up. Wait for COVID test was even shorter than expected and the Doctor consult/explanation was concise and thorough.

Dec 4, 2020

I found the staff to be responsive, well trained, and courteous. The Dr. who talked to me (I forgot his name, but it was 8:30PM 12/2) was fantastic. He took his time explaining things to me and was very thorough.

Dec 3, 2020

Medical staff was great with my 22 month old son. We were called back quickly once we got into the waiting room. The nurses were very sweet and caring with him while prepping a deep gash before the doctor glued his skin. Please thank them for all of their hard work during these difficult times.

Dec 3, 2020

Clean, friendly and professional

Dec 3, 2020

Great job getting people in and out quickly and safely. Staff was fantastic.

Dec 1, 2020

This is the second time I’ve used this facility. And was once again impressed with their professionalism and quality of medical care. Excellent job. Thank you!

Nov 30, 2020

The only place i would go to for med treatment. Urgent or regular visit best place to be at.

Nov 30, 2020

Fast, friendly, efficient.

Nov 30, 2020

Dr. Halterman and Kenar (assistant) were wonderful.

Nov 30, 2020

The experience was exceptional. Getting results and information in my portal was disappointing

Nov 30, 2020

This clinic needs to get better at calling patients back when committed as they are so good & organized otherwise. I was told I’d get a call same night. I never did. I called 2 days later only to be told that I was negative. I loved everything else - the text message updates of position in line, etc.

Nov 28, 2020

I was able to get in for a COVID test within a few hours and have the result also within a few hours. Staff was comforting and informative.

Nov 28, 2020

everything was excellent.

Nov 27, 2020

Loved your system of booking appointment on line. I also loved that you called us 5 min before we were seen and my family of 4 could wait in the car outside until our time to be seen. Great system as I did not want my kids waiting in the waiting room. Nurses and doctor were very thorough.

Nov 27, 2020

I never got my covid results. Was told they would email if neg and call if Pos.

Nov 27, 2020

Good, courteous staff. Good online queue so can wait remotely.

Nov 26, 2020

DuPage Immediate Care has a good program to register On Line to schedule Covid testing, but there are some flaws in their system. When we registered & received a text to be there at 12:05 PM, I would presume by 12:30 we should have been taken. I presumed WRONG, we didn't get in until 3 PM. Why wouldn't they send out another text stating they're running late, come 1 hour later & update it again if necessary. We sat in the car from 12 to 3, very frustrated. The woman at the front desk wasn't very helpful in the beginning, she didn't have any organizational skills. It was like you go in and stand there like an idiot until she decided to direct you to the wrong area, because she didn't ask any questions. Maybe it wasn't her fault, maybe DuPage didn't train her properly.

Nov 25, 2020

Very impressed with the clinic in this difficult time. Staff was professional and caring!

Nov 25, 2020

El servicio esta muy bueno y los trabajadores son atentos y amables con los pacientes desde que uno llega hasta terminar con la cita del examen.

Nov 24, 2020

I received a survey but not my results! How can I give a review when you still, 3 days later not sent me my covid results...and you are not returning my call or responding to my calls either.

Nov 24, 2020

Good service. Nice and knowledgeable people. Would definitely recommend. Keep it up

Nov 24, 2020

Good work and good service. Keep it up guys

Nov 24, 2020

The entire staff, nurses doctors was excellent

Nov 24, 2020

Went here for a COVID test and would highly recommend. They were efficient in booking an appointment, organized in collecting your info electronically prior to your appointment to minimize time spent in the office, and the staff was super helpful, friendly, and comforting.

Nov 23, 2020

Fast and efficient. Will definitely use services again if needed.

Nov 23, 2020

Staff was excellent and made me feel very comfortable- ty

Nov 23, 2020

Glad they called since I didn't get covid results emailed.

Nov 23, 2020

was told after my covid swab that they would get back to me with results in 2-3 hours. after 2 days and numerous phone messages that were never returned i finally got someone to find my results. STAY AWAY!!

Nov 23, 2020

I should have results by now!

Nov 22, 2020

I felt comfortable at all moment and was treated with much respect. Kind staff

Nov 22, 2020

They were very very professional And gently I will recommend it to anyone

Nov 22, 2020

Great girls at front desk, nurses who did Covid test, amazing! Doctor nice, and professional. I would definitely go back.

Nov 22, 2020

Very fast service . Friendly staff .

Nov 21, 2020

They were able to put a Band-Aid on my symptoms several times, and the doctors were very nice and helpful, but they never got to the cause of why I was sick, and were thus unable to treat me although I had to come in a couple of times to try to get to the root of the problem. I also got blood drawn, but I’ve yet to receive the blood results. It’s been very frustrating, and cost me over a week of work. Because they didn’t get to the root of the problem, I almost landed in the hospital.

Nov 21, 2020

I was Covid tested there on a Monday night. The lab report sheet said that it was completed on Wednesday. I had to call them on Friday to get my results and they called me back shortly thereafter. (Results were never actually sent to me, but did notice they were put in my online file on Friday afternoon.) For such a critical item, its awful that they held onto the result for two days.

Nov 20, 2020

Very difficult to get your results from Covid test. No one answers the phone or return your call. The only bad thing I can say.

Nov 20, 2020

Great staff! Friendly and efficient.

Nov 20, 2020

The staff and doctor was amazing and super fast.

Nov 20, 2020

This facility was extremely clean, on time, and the doctor took the time to listen and fully understand our concerns. I love that there are no appointments and you just put yourself in line on their website. They give you an approximate time you will be seen. Thank you !!’

Nov 19, 2020

After 4 days of my visit to the clinic I steel don’t have my medication. I keep colling them every day. They promised to me to fax prescription to the pharmacy. And they didn’t do it. Evan that my pharmacist tried to call the clinic to take the order verbally did not work. Promised and nothing. I don’t have my antibiotic yet. Can you believe it?

Nov 19, 2020

Long wait, but given a time as to how long it would be so you could go about your business until 10th in line. Service good and safe.

Nov 19, 2020

Staff was nice. I love Dr. Holtman. He was very pleasant and informative.

Nov 19, 2020

The staff was so friendly and informative

Nov 19, 2020

Very clean, quick, and easy

Nov 17, 2020

Great bedside manner and execution by both Bridget the MA and the doctor.

Nov 17, 2020

Very friendly environment. Staff very professional, and kind.

Nov 17, 2020

My experience with DuPage immediate care was very positive. They were kind and caring and efficient. I am thankful for their thoughtful approach and service.

Nov 17, 2020

Great service and friendly staff. Highly recommend!

Nov 17, 2020

The nurses and doctor took outstanding care of my mom. Friendly and very safe. Very efficient. Thank you so much!

Nov 17, 2020

Everything went smooth was pleased with service.

Nov 16, 2020

The doctor and staff where very friendly and informative. I liked the doc he had a great sense of humor.

Nov 16, 2020

The service was great thank you

Nov 16, 2020

Please provide training on HIPAA laws and how to interact in the lobby when patients are there and how they speak the patients are the reason your nurse has a job I realize at this time things are very bad within clinic but professionalism has to be met

Nov 16, 2020

Very fast, kind and thoughtful. Really feel we can rely on them and that they care. Highly recommend.

Nov 16, 2020

I went in for a work-required COVID test. The wait was long (even after signing up on the website) so arrive early. The staff is working very hard and were very pleasant and efficient. Thanks for keeping us safe in this challenging time!

Nov 16, 2020

You wait in line for almost an hour, then you wait inside. People had HMO and there wasn't a sign any where stating that they don't take HMO. I have PPO, and to date I still haven't gotten my results.

Nov 16, 2020

The wait was long but due to the given circumstances, that’s very understandable. They have a “virtual line” so you don’t have to sit in your car the entire time. They offered me a rapid covid test, and I got my results in two hours. Which saved me the anxiety of waiting to know if I have the virus or not. I’ve recommended them to a few people already.

Nov 15, 2020

The nurse practitioner was very knowledgeable, and staff was very friendly and and proficient.

Nov 15, 2020

Very accommodating and quick.

Nov 15, 2020

It's hilarious that I'm being asked for a review for an appointment that didn't happen. Your check in systems need to give people an idea of the wait time BEFORE going through all the paperwork. I found out *after* doing all that, that the wait time was 5 hours. I left immediately, and yet I was texted 5 1/2 hours later anyway. Really if that's the way it's going to work I should be able to check in remotely from home. I'm sure the staff are great, but the site is not handling the current surge well, and the check in system not warning up front is useless.

Nov 15, 2020

Paula did a professional job in a very efficient manner😄

Nov 14, 2020

Very organized. And receptionist was excellent.

Nov 14, 2020

All Drs and Nrs and staff were amazing. Fast results and the Dr. so helpful on phone. Thank you

Nov 13, 2020

The process for the covid screening was very good from start to finish. The person who took our samples was very sweet and professional. Doctor was very nice also.

Nov 13, 2020

Everyone at the practice was informed and professional, the service was seamless and well organized, thank you

Nov 13, 2020

This place is a joke. We waited for 4 hours on a Saturday morning and that was the best part of the visit. After 3 hours of waiting outside in a line and then in our car, we were called into the lobby because they were "ready for us." We then had to wait almost an hour in a lobby packed with coughing people so if we didn't already have COVID we probably got it then! The woman who came and took my son's nasal swab was very professional and that went ok. However then the "doctor" came in to talk to us before we left. There is NO WAY that woman was a doctor. She didn't introduce herself, she couldn't get it straight that we'd already had a swab done, she immediately told us she was going to put my son on antibiotics for his diarrhea (he didn't have diarrhea and we had to convince her of that.... what???). We came in for a COVID test... only symptom a fever. She said that he clearly had an infection of SOME SORT so he should be on antibiotics. Of course i refused. It was absolutely the strangest experience with a "doctor" I have ever had in my life. She also told us that we'd have results in 1 to 3 days and most likely we'd have them the next day (Sunday) since they were expediting things and the lab was open on the weekend. Long story short it took 5 days to get results because later we were told the lab was closed on the weekends (who closes a lab during a pandemic??) and they were backlogged. If I'd known that i would have certainly made a different decision as to where we got tested. Overall it was one of the worst experiences ever and it's unbelievable that this place could stay open. PLEASE choose any place besides this. They should be shut down. The only saving grace is that the 100 times I called looking for results over the 5 days I waited I always got VERY pleasant people on the other line.

Nov 13, 2020

Every one here was very pleasant and professional.

Nov 12, 2020

The wait time provided was accurate. The Doctor was wonderful and very thorough which I appreciated. She ran extra test and ended up making a great catch that probably saved my life. The nurse was very against the doctor Ordering an EKG and XRay. Thankfully the Doctor made the call because if it were up to the nurse, I’d have walking pneumonia by now. The nurse made very inappropriate comments about the Doctor.

Nov 12, 2020

Waited 5 hours for a COVID test went inside and asked am I going to be able to get test and the receptionist told me to wait inside. Well there was at 10 other potentially sick people inside, which is not safe. During that time a nurse put in her resignation and a doctor left the building and told the other doctor he was unethical. Worst time was after wait 5.5 hour I did get test completed because I felt too uncomfortable and left. Why are COVID TEST done inside? Why do need to check blood pressure to get a covid test? Management of dupage medical group is clueless.

Nov 12, 2020

Waited longer than the time that was stated after checking in for the appt.

Nov 11, 2020

The DuPage Immediate Care is a very nice facility and has a great team of friendly, helpful, and knowledgeable people.

Nov 11, 2020

Very friendly staff and helpful. Made the visit pleasant

Nov 11, 2020

I was there to show my baby to the doctor but after 5 hours wait we found that doctor can't see the 15 days baby (under 1 month)..they should tell us that while i was on front desk..pathetic

Nov 11, 2020

Was told two days for results now they say another two.

Nov 11, 2020

We were told two days for results now being told not for another two days.

Nov 11, 2020

They are so very helpful. I did have some trouble with booking through app ZocDoc so the gentleman and the nurses at the front desk helped me out. The one of them was making sure I will be admitted and apologized many times for waiting. They are great. Doctor Cinthia know right away what my problem was and prescribed the right antibiotic. I am so very pleased, clinic was packed but they greeted everyone and politely talked and make everyone welcoming. I will definitely come back and spread good word about.

Nov 10, 2020

Great place to get tested for COVID. Very helpful and professional. However there is a long wait time but thats is to be expected with everything going on.

Nov 10, 2020

There was nothing wrong with the service however while I was waiting in my car that was parked behind the building, I saw at least 3 times within 1 hour an employee take a cigarette break. In and of itself who cares? But I noticed that one of the breaks she was wearing surgical gloves and twice not. Either way it makes me wonder if when going back to work she sanitized those gloves. I said to my wife I hope this person is not the one who we have to deal with and felt confident it wouldn't because she'd returned to work via the pharmacy entrance and assumed that was where she worked. I was wrong. When called to come in for our appointment she was dealing with another patient just outside where my exam room was and as I passed her noticed how pungent the cigarette odor was and if this wasn't enough of a turn off to then hear her walking down the hallway lecturing any colleague within earshot why they should always put the thermometer back in the same location and not at all in a friendly tone. Her demeanor, obvious lack of concern for her own health and others, and coupled with her unprofessionalism on full display towards her colleagues was not something I'd prefer to have seen or experienced when I'm there because I was nauseous with a fever. Would I go back to this location? Sure. My doctor and his assistants were awesome. And If I happened to have an employee who's there to take my vitals but smells like a cigarette butt at least I can tell them to get the heck out and find me another who takes their job more seriously. The rest of the staff who I had to deal with were awesome.

Nov 9, 2020

Came before clinic opened & waited two hours to be seen. The door was opened 10-15 minutes late & the first patient wasn’t seen until 30 minutes after opening. Don’t know why the delays. Found out when I finally got up to front desk that I was not able to be COVID tested due to new CDC guidelines. This is not the fault of the clinic but should have been a large announcement sign to that effect.

Nov 9, 2020

Amazing experience! I felt safe and well cared for.

Nov 9, 2020

I went there to get a rapid Covid test an my results were given out to someone that was not me without my consent. That is 100% illegal. My privacy was violated.

Nov 9, 2020

Great and quick. People are very nice here

Nov 8, 2020

If I could leave no stars I would.

Nov 8, 2020

I have already recommended you to a couple people.

Nov 8, 2020

I went twice recently. The first time the ladies at the front desk were chatty but very sweet. The second time there was a different desk worker who was short with people for no clear reason other than the stress of a busy lunch hour. I was not feeling well so I was quiet and didn't say much, but I was disappointed with the customer service. Excellent treatment by both the female and male physicians, but not the friendliest place to walk into, given that the front desk workers are very busy.

Nov 6, 2020

I already have recommended your business to friends in need of COVID tests but cannot find any openings elsewhere. The doctor was kind and empathetic, and the person calling me with my positive diagnosis 2 hours after leaving was informative.

Nov 6, 2020

Had a COVID test on 10/31. No one ever contacted me about my results. Went back on 11/5 to receive my results. A phone call or an email would of been preferred.

Nov 5, 2020

We were told the wait would be an hour and a half, it was 4.5 hours.

Nov 5, 2020

Way to long of a wait plus the cost of the rapid test was $250.00 yet someone was there today from the same company I work for and they accepted his insurance but told me Medicare wouldn’t pay for the test more then once. Lie, after lie.

Nov 4, 2020

Friendly and efficient staff

Nov 4, 2020

The staff very kind dr was helpful and very understanding.. the only thing I never received the results for the Covid test...dr said they will call me if positive or email me if it was negative so I am assuming it’s negative..

Nov 4, 2020

The front desk staff and the person who gave me the test, Bridget, were lovely. The Doctor who's name I did not catch was the only reason why I wouldn't rate it 5 stars or 10/10. She didn't bother to check if my insurance covered the rapid test. She was trying to get me to pay 250$ when my insurance covered it. She was also trying to make me wait a couple of days on my results when I needed a rapid test to know if I could work the next day or not. When it was obvious that I wasn't trying to pay until I knew if I was covered or not, that is when she checked. I heard her talking in the hallway with another person and they had the answer right away. If that Doctor just did that extra step before asking for my money and trying to make me wait then I would be completely satisfied.

Nov 3, 2020

Your waiting area seems somewhat disorganized. When they took my drivers license and said I’d get it back in a few minutes, I didn’t despite several requests to return it. They should have said you’ll get it back when you’ve been seen and are leaving. I don’t like leaving my drivers license with anyone because in Covid times it would be very difficult to replace. Second point- after you check us in you should make the suggestion to wait in our car. It took me 30 minutes sitting in the waiting room to figure this out and your waiting room was full of about 15 people that I didn’t really want to be around. These 2 changes would make your operation seem more efficient and user friendly

Nov 3, 2020

This facility needs to do a better job placing the requirements for hand sanitizer upon entering. While waiting in my car for my appointment I watched one after another walk right in without using the sanitizer first. Better signage placement should help. The nurse and Dr. were friendly and have no complaints. The gal at the front desk upon check out was too busy texting to notice me standing there for several minutes. Very unprofessional! When people are at the urgent care, patients are running thin as it is. Perhaps saving texting for your lunch or break is a better option. I was just ready to go home and I did not get her name.

Nov 3, 2020

I m extremely satisfed for all you do for us thank you so much...

Nov 2, 2020

Very Happy excelent service..thank you 🙏🏻

Nov 2, 2020

Your staff is excellent. Umaima and Nhung made us feel at ease and it was obvious that they were on top of things. They made a stressful situation go as smoothly as it could possibly be expected. Dr. Holterman has a great bedside manner and is very good with kids. Megan who actually performed the test was awesome too and just as great with my son. Thanks to everyone there.

Nov 2, 2020

Your staff is excellent. Umaima and Nhung made us feel at ease and it was obvious that they were on top of things. They made a stressful situation go as smoothly as it could possibly be expected. Dr. Holterman has a great bedside manner and is very good with kids. Megan who actually performed the test was awesome too and just as great with my son. Thanks to everyone there.

Nov 2, 2020

Everyone there was polite and efficient. We did have to wait almost 3 hours to get our Covid test because of the surge of cases in our area, but they allowed us to wait in our car and called us when they were ready. The nurse did a fantastic job performing the test as it was painless and not uncomfortable as expected. Thank you for great service during this pandemic.

Nov 2, 2020

Dupage Immediate Care is a very clean environment with pa professional staff.

Nov 1, 2020

I came to DuPage Immediate Care and received kind, courteous and professional service. I would recommend this place to others who are in need of medical care.

Nov 1, 2020

I needed a rapid COVID test and it was a fairly simple process. The operation is smooth and easy running. The wait was 2 hours but you could conveniently wait in your car. The dr was very nice and personable and everyone was helpful and understanding.

Nov 1, 2020

The young girl at the front desk was amazing. She was organized. She did not get flustered by the crowd in front of her. She dealt with a difficult patient with patience.

Nov 1, 2020

Had a very positive experience.

Oct 31, 2020

Everyone was very nice, personable, and professional!

Oct 30, 2020

The service you provide is critically important - thank you. My only hesitation on giving you a 5-star review is your "appointment" process. I called your office to see if the wait time was as long as your website stated, and it was. I asked if making an appointment was a better option, “yes”. While your website indicates appointments are taken as close to the scheduled time as possible, upon arrival I was told that you are a first come, first serve facility and I would have to wait until the walk-ins ahead of me were seen. I waited more than 2 hours past my scheduled appointment time. I would have preferred waiting during the day, not well into the evening hours. The desk staff, nurse, and doctor were beyond kind. Shocking considering the days I am sure they have. Please work on your scheduling policy or remove the option from your website.

Oct 30, 2020

Left in the waiting room for 2 hours because there was no doctor. When I was finally in, the doc did not tell me my results of my tests and forgot about me. I did not receive any information until the nurse checked my room and was shocked the doctor did not provide information or release me. Would not recommend.

Oct 30, 2020

Still haven’t gotten my results... it’s been 4 days

Oct 29, 2020

Very nice and polite. Were very respectful and I had no issues in dealing with any of the staff.

Oct 26, 2020

The doctor was very helpful and reassuring during my visit. This is my second time going here and they have been wonderful both times!

Oct 26, 2020

My first visit on 10/19/20 was an okay experience (filthy bathroom and uncomfortable waiting area, but otherwise okay). I went to have a COVID test after presenting a few symptoms. My rapid test result was negative, but my employer requires a 2nd negative test done at least 24 hours later. I called DuPage Immediate Care on the morning of 10/20 to confirm that if I came in later that day, I could receive another test. After being put on hold while the receptionist "checked", I was told to come in and they can do the test again. I arrived in the afternoon and was told the wait was around 2 hours. So I waited. When I was taken to the examination room, the person who took my vitals told me that she did not think I would be able to get a 2nd test. She then went and asked someone else (maybe a doctor, I don't know for sure). That person came in to the room and told me that insurance would not cover another rapid test for sure, and I could get a 2nd regular test but it would cost $250 because my insurance would not cover it. I was understandably frustrated and told her that it would have been nice to know this when I called that morning to inquire about getting the test again. She continually pulled her mask down while talking to me which I found to be alarming in a facility that is seeing a large number of potential COVID cases. The staff is nice enough, but they did not do their due diligence in handling my situation. I wasted time that I could have gotten the test elsewhere and gotten back to work sooner. By the time I left DIC, I did not have any other options that were still open. I checked with my insurance coordinator at my job and of course, the 2nd test would have been covered and there is no limit to how many tests I can get. Obviously, there was not attempt by DIC to double check what they told me was fact. I cannot recommend this facility.

Oct 26, 2020

Care was top notch. Everything from intake to diagnosis to treatment.

Oct 25, 2020

Very clean place, nice receptionist and fast result

Oct 24, 2020

I was in an extreme pain during the procedure that they did on me. They didn’t apply any local anesthesia.

Oct 23, 2020

Unorganized, impossible to get results back. The portal is horrible and gives zero information. No one communicates.

Oct 21, 2020

Doctor needs to wear mask properly. Mask should not be falling off. Doctor came to office without wearing a mask. Terrible.

Oct 20, 2020

Great Friendly Staff, Very Good Doctor

Oct 20, 2020

The most convenient care center in the Chicago area. Quick check in, short wait, and out you go!

Oct 18, 2020

Test results were not sent to me in the time I was told. Had to call it was almost a week reason over site

Oct 18, 2020

The office and medical staff are professional and very kind despite the constant exposure to potentially sick people for months. My family appreciates their dedication during this health crisis.

Oct 18, 2020

great service fast results,

Oct 17, 2020

Everyone was very nice and professional. I would use them again!

Oct 17, 2020

My husband and I had a good experience being diagnosed for Covid 19. The staff was very professional and friendly. After the test was done the doctor came in to talk and answered our questions without rushing us.

Oct 17, 2020

Great place, friendly staff. They told me they were going to give me my rapid Covid test results same day but it took me following up with them 3+ times the next day to get my results. Not very rapid especially since they told me they were going to send them that day. Otherwise everything was great. Also my husband most likely has Covid like me but the doctor didn’t want to give him the rapid test so he has to wait a few days for results. Not sure how she came to that conclusion since we have the same health insurance and he had symptoms going into true test. I’m also his wife and just tested positive that same day.

Oct 17, 2020

Dr and nurses were awesome and really took care of myself and wife as we both tested positive

Oct 16, 2020

The Dra she’s so nice friendly very good service

Oct 15, 2020

Long wait despite an appointment. Doctor was very nice and I did get a perscription. Doctor came in at one point without a mask though. Not very thorough evaluation. No one listened to my chest despite a cough and i had to ask the doctor to check my ears.

Oct 14, 2020

I was told the wait time would be 60-90 minutes and that I would be called when I was next in line. They called after 40 minutes (wonderful!) but then I waited over 2.5 hours in the lobby with no reason given. Quit lying to people!

Oct 14, 2020

Efficient, thorough and thoughtful in delivering Immediate Care services. Dr was very good.

Oct 13, 2020

Overall the staff/doctors were all kind and considerate. I wish that we didn’t have to wait for an hour, thirty minutes.

Oct 13, 2020

I found the office personnel and the physician very nice and very knowledgeable.

Oct 13, 2020

Your support staff and to the doctor who helped me with my issue to the pharmacist I saw after my procedure were extremely professional and friendly throughout the whole process. I would definitely return in the future for last minute medical services.

Oct 12, 2020

While you have rapid testing which is the only plus in my opinion of this place. The dr walked in with her mask under her nose. When I said please cover your nose her response was I already had Covid. Well so did I but I wear mine the right way. You are a dr for crying out loud. Very upsetting

Oct 11, 2020

The receptionists were amazing, since they were swamped with covid calls. They were able to act professionally and stay CALM amidst it all. The nurse I saw was wonderful. She was very caring and thorough. The doctor I saw was helpful, too,

Oct 11, 2020

I received two prompt phone calls regarding test results, which is appreciated, but no email or written evidence of test results. This seems impossible, but it's true. I requested tem in an email and very much hope to receive these test results soon.

Oct 11, 2020

Very good experience! Staff professional and helpful. Office is very clean and we didn’t wait long. Would definitely go back again.

Oct 10, 2020

Great staff and quick service!

Oct 10, 2020

Wonderful service and friendly staff!

Oct 10, 2020

In spite of whats going on the today the cost of a rapid covid test at $250 plus your copay is very steep

Oct 10, 2020

Great service but I felt threatened by other people in the waiting room who were constantly coughing! Chairs were too close together! Not enough room to keep apart!

Oct 8, 2020

It took several days for my test results to show in MyChart and I am waiting for a letter from my doctor

Oct 7, 2020

Although everyone was friendly information regarding test results, how long it would take to get information, etc... was not reviewed in depth. I found I had to call repeatedly to try and track down information after I left.

Oct 7, 2020

The doctor that saw me spent more time lecturing me about my personal life and marriage choice than she did discussing my health. She was remarkably unprofessional and overstepped personal boundaries numerous times. Thankfully, the nurse who actually performed my covid test was polite and professional. Wish my doctor would have acted in a similar manner.

Oct 7, 2020

The staff was friendly and efficient.

Oct 6, 2020

Met at the counter with very competent personnel. Medical staff was personable and efficient...doctor was very reassuring to our concerns. Thanks!!

Oct 6, 2020

2 page medicare treating me with respect and kindness

Oct 6, 2020

Once i saw the doctor things were great and very efficient but sharing the waiting room and the waiting list with people waiting for Covid test was not what i expecting. I went online and got a 9:20 appointment but did not get called into the doctor until 11:20

Oct 4, 2020

Very professional and at the same time they all treated us sensitively.

Oct 3, 2020

We were treated very well

Oct 1, 2020

The front staff, techs and nurses were all great! Very friendly and helpful. Everyone was wearing their PPE and following Covid guidelines and hand sanitizer at every doorway. Great! The doctor I saw, clearly a disgruntled old man who doesn't seem to care anymore. Walked in to the room to examine me - only wearing a mask. No gloves, no shield, nothing. He didn't wash his hands, didn't introduce himself, and not an explanation for anything he was doing or what was going on with my injury. If this office wasn't the only immediate center open within 20 miles of where I lived I wouldn't have come here.

Oct 1, 2020

A premium was paid for myself and several coworkers for the "rapid results" test. Arrived sometime after 11AM, and make calls at 449 559 and 650PM. Was told at 650PM that the test was in process and that I would be called. While I understand that there is a backlog, the premium paid for the "rapid results" should be refunded. The staff was pleasant and were dealing with several rude patients (we were not in any way rude nor impatient as we were sent by our employer), and I sympathize with them, but then do not take the money for the rapid results.

Oct 1, 2020

Staff at the front desk were friendly and nice. Nurse was wonderful and kind, and the doctors were knowledgeable and friendly. We did not feel rushed.

Sep 29, 2020

I have been to other facilities that did not require dr visit with covid testing. It took 3 times as long and I had to pay 75$ in a copay.

Sep 28, 2020

My Dr. Was terrific and informative.

Sep 28, 2020

My son and I shad to go in at different times for Covid testing. The entire staff from registration, screening by a nurse and care by Dr. Zara Mehta were outstanding! My son still talks about Dr. Zara and I love her too. I wouldn’t hesitate to refer anyone to this clinic. Thank you for your services!

Sep 27, 2020

Dr Holterman was amazing. He saw my daughter and immediately knew what the problem was. I really appreciate the clinic being open and him helping to get my daughter feeling better.

Sep 26, 2020

Very pleased with the care that was provided. The doctors and nurses were very personable.

Sep 26, 2020

Everyone was very courteous, we were seen in a timely manner and were kept up to date on how long our wait would be. The doctors, nurses, etc. were very professional and caring.

Sep 24, 2020

Brought my 2.5 year old in and out in 30 minutes. They have a cute room decorated with animals for the kids. It was a good experience.

Sep 21, 2020

Relaxed and welcoming atmosphere.

Sep 21, 2020

Dr was very though and staff very professinal and nice

Sep 20, 2020

I DONT LIVE IN YOUR AREA

Sep 20, 2020

Nurse and doctor where very kind and helpful. Received my results exactly when they told me I would get them, which was same day... Thank you so much Bridget & Dr. Wollenschlager...

Sep 20, 2020

Great service and flexible hours.

Sep 16, 2020

Went in for a rapid COVID test. Was impressed with professionalism and appointment was quick and efficient

Sep 16, 2020

Was taken care of Promptly, Doctor was caring and compassionate! Highly recommend!!!!

Sep 16, 2020

I called the office and was speaking to the receptionist. She put me on hold to get some information and another woman picked up the phone and was immediately rude to me. She told(yelled at) me that I had to hang up and call back because “I’m the Dr and I don’t transfer phone calls!” She then hung up. I am a Dr myself, and I can tell you I would never think to treat anyone that way. It was the most unprofessional encounter I have ever experienced.

Sep 13, 2020

We waited for over 2 hours in the lobby then 1 hour in the room once the nurse was finished with our vitals. There was never a wait time expectation shared with us. they said 1 hour and it was 3

Sep 9, 2020

It was a GREAT experience.

Sep 8, 2020

The clinic was out of covid swabs first thing in the morning which was not very good planning.

Sep 8, 2020

Was very thankful your office was not crowded and I was attened to in a reasonable amount of time. Also tests performed were very extensive

Sep 4, 2020

Very friendly, efficient, caring staff.

Sep 3, 2020

The staff was absolutely pleasant, professional and service-oriented!!

Sep 2, 2020

Why are there magazines in the waiting room??

Sep 1, 2020

doctor very strange --had mask under her mouth, on chin-- WHILE in the room with us for a COVID test... talked about the nurses red hair-- and she "doesn't get it".. she was very unprofessional, and mumbled. could not really understand her.

Sep 1, 2020

From the minute you enter the clinic the staff is friendly,and very helpful.

Aug 31, 2020

Very slow - long wait for the doctor after the Covid testing was completed.

Aug 31, 2020

When going for a Covid test, I was told if I did not have symptoms, it would cost $250 and insurance would not cover it. No other options were presented, so I left. Turns out, that was the information for a rapid test and a normal test could have been taken for no cost with insurance. If this information was presented, I would have stayed and taken a normal test. Please inform patients that need Covid tests that there are 2 options, not just a $250 option.

Aug 30, 2020

Great helpful staff. Friendly and pleasant to work with.

Aug 28, 2020

The staff was friendly. The waiting room was over crowded. The seats, doors and pens/check in kiosk were not being wiped down. The staff should have offered to allow people who could wait in their car to do so. There should be a separate line for COVID testing.

Aug 27, 2020

Overall good experience, the wait time was about 1.5 to 2 hours for walk-ins. Once you get there signing in was easy and quick. It was not too busy and everyone was very nice.

Aug 27, 2020

Service is very slow, only one Doctor for about 30 people so get ready to wait for a long time before they get to you Good luck!!!!

Aug 26, 2020

I only say 8 because of the wait. I would tell someone if they have the time, it is a great place to go.

Aug 26, 2020

Hours are incorrect online. Says open 365 days 7a-12 m. Went back 3 times before I found them open. 2 other people waiting for same reason. Front desk is super pleasant and keeps everyone informed. Female med tech I encountered really lacked in customer service— arguing w me even when I showed her proof of hours posted. Luckily the gentleman sent in after her was very pleasant. Doctor owned practice, and she goes the extra mile to get it done. Everyone is stressed w covid, I get it. I’m in healthcare too. Did anyone stop to think that I was the only NEGATIVE person in the waiting room full of people WITH SYMPTOMS? I only needed a documented negative test for surgery. I brought it up to the med tech, and she said she can’t move me in front of people that have symptoms!!! CLUELESS. Other than that, I would actually recommend this place if you’re sick. Dr Cindy gets it, and that’s what’s most important. Please update online presence to correct availability.

Aug 24, 2020

Great staff and great doctor! They went above and beyond to try to help me!

Aug 24, 2020

Friendly, professional staff!! Very clean and organized. Will use them again!

Aug 23, 2020

Good service, did have a wait time. Physician was thorough and friendly.

Aug 22, 2020

From the nurse that checked us in, to the tech that brought us into the doctors office who eventually took our samples, all the way to the doctor at the end of the process, everybody was top notch. They are kind, conversational and friendly.

Aug 22, 2020

Everything was great except that the doctor was in the lobby when we arrived not wearing a mask. And the whole time she was in the exam room she had a surgical mask that didn’t cover her nose. Services were great though.

Aug 21, 2020

Excellent place, Safe staff practices.

Aug 18, 2020

Patience and thorough staff.

Aug 18, 2020

I have been to DuPage immediate care a few times, And I must say every time the service is exceptional. I am very confident in the doctors in care with all the nurses and staff. I will definitely recommend them

Aug 16, 2020

The wait time was too long. More physicians on site could help.

Aug 15, 2020

Staff was very helpful and curious

Aug 15, 2020

Honestly, the wait wasn’t that bad for me. However, it seems like the desk clerks are either over worked or tired and it showed when they were speaking to patients. They were a bit rude to some patients, it was very uncomfortable.

Aug 12, 2020

Front desk staff were extremely efficient and polite. Nurse was very nice. Doctor was very nice. No hassles here whatsoever. I would not hesitate to go back.

Aug 12, 2020

DuPage Immediate Care was very friendly and attentive. My family felt we were provided excellent health care.

Aug 11, 2020

Office was short on staff. I am not clear on my insurance coverage.

Aug 9, 2020

BEST urgent care facility we have been to EVER (and we have been to several in Missouri, Nebraska and now Illinois)... Efficient, clean and over the top customer service with great bed side manner...the gal at front desk coordinating check in and all, is AMAZING!

Aug 9, 2020

Very clean, patient and professional organization. Walk in clinic but 2 hours total COVID test is done results next day

Aug 8, 2020

It was a nice environment and took care of my daughter nurses where all respectful and professional I would definitely recommend this place to my family

Aug 7, 2020

THE BEST , SAFEST , FRIENDLIEST CARE ANY WHERE I LOVE GOING HERE TO SEE THE DOCTORS THEY ARE THE BEST, THE RECEPTIONIST IS AWESOME. WOULD RECOMMEND THIS PLACE TO ANY ONE THANK YOU SO MUCH

Aug 6, 2020

I do not feel the doctor listened to me and just rushed me out. I had to go to the emergency room later that night and the nurses and staff there said they were shocked at how poorly the doctor handled my situation.

Aug 1, 2020

Everything was great except for the Doctor walking into the waiting room without a mask on, and when I asked him why he wasn't wearing a mask, he responded by saying "because it's in my pocket". Very unprofessional and childish for a grown man who is also a Doctor! This happened at 8:30AM Monday July 27. The low scores are for this one individual and one incident, otherwise everything else was great!

Jul 30, 2020

Dr. Cynthia was so sweet and caring. The whole team was nice and accommodating.

Jul 29, 2020

Staff Was nice and courteous and very attentive

Jul 26, 2020

It took 8 days to get my COVID results. They changed labs but didn't bother to follow up. I had to call them every day to remind them. They should have retested me rather than waiting but did not communicate at all. I was unable to go to work until I had results.

Jul 24, 2020

The staff was friendly. However, we've been waiting 4 days excluding the weekend for our test results. You, however, had no problem immediately charging our Amex. I hope we will never have to go back there.

Jul 22, 2020

I've had horrible experiences with other immediate cares, so I was nervous about going to this one. OMG. Amazing. All not just one, but all the staff was amazing. Doctors, and the pharmacist were polite, caring and extremely friendly. Thinking about changing this to my primary care! Thank you again for the great experience.

Jul 21, 2020

Very polite and friendly. In and out within 20 minutes.

Jul 20, 2020

Dr. Cynthia is the best! Very nice staff as well

Jul 17, 2020

The treatment was accurate as I am feeling much better. However I feel that it took way too long for the services I received. I was checked in, got x-rays, a shot, blood and urine sample and prescription took 31/2 hours. From shortly after 10 am til after 1:30.

Jul 17, 2020

The doctor was amazing. The wait was too long - we had a 10am appointment and it took 2 hours to see the doctor.

Jul 14, 2020

Absolutely 5 stars! I’ll definitely recommend to friends and family.

Jul 14, 2020

Hello . I was referred this place by a co-worker of mines . I have nothing but great things to say & praise for the Dupage Immediate Care Staff. Professional , Prompt & great expertise .The staff makes you feel comfortable & everything I asked was explained in detail.

Jul 13, 2020

The doctor I saw, Dr. Cynthia, was very kind to me. She listened, explained, and answered all my questions. If you're looking for a mature gentle kind professional doctor, she's the one!

Jul 12, 2020

The staff was outstanding

Jul 12, 2020

Staff was very professional and helpful.

Jul 8, 2020

i feel like everyone who works here cares about you and they all do there job very well!

Jul 7, 2020

Our nurse was so amazing! She made us feel at ease and was super friendly. Front desk was handling a million things at once and doing a great job. Doctor was fantastic quick and to the point. Overall such a great experience. Even the pharmacist on-site was great. Our rx was ready in 5 minutes. She explained everything. Thank you for everything.

Jul 4, 2020

Prompt, Efficient and friendly service

Jul 3, 2020

I walked in. they took me irght away the fellow performing the test and taking the vitals was very good and helpful. the Dr. was wonderful.

Jul 3, 2020

Doctor-in Charge/Nurses/Technicians/Receptionist were all knowledgeable/polite & kind/caring/& professional! They gave wonderful care to me. Also, They are very truly dedicated, working SAT night! Thank you, ALL, @ DuPage Immediate care!!!

Jun 30, 2020

Doctor was very caring. Staff very friendly. Very good care.

Jun 30, 2020

Excellent Service! I highly recommend DuPage Immediate Care. The Doctor and the Entire Team are amazing! Professional, Knowledgeable, Friendly and Compassionate. I highly, highly recommend them. Thank You DuPage Immediate Care! Sherry Berkeley, IL.

Jun 29, 2020

This was my second time coming here and I love have friendly and welcoming the staff is. I live in Bronzeville Chicago and I do mind taking the drive. I’ve came both times as a walk in and was seen super fast! Thanks guys.

Jun 28, 2020

Amazing staff and fast service! Thank you so much

Jun 27, 2020

The doctors here are amazing. The only downside is the extremely long wait times both in the waiting room and the exam room.

Jun 26, 2020

Excellent service! Would definitely recommend

Jun 25, 2020

I am over-the-top impressed with this place. I didn’t have much of a wait. Everyone I interacted with was friendly and caring. I really appreciated the time the doctor took to listen and talk with me. He opened my eyes to a problem I’ve been dealing with for years (hormonal headaches). I left there with a feeling of hope and I am so grateful that my Google search led me to this place. Thank you again to everyone there for providing such a great experience for me in my time of distress. Special thanks to the nurse who took my vitals (I’m sorry I don’t remember your name). She was truly my savior that night!

Jun 23, 2020

The service is great. Its very clean and everyone is very professional.

Jun 22, 2020

I was very disappointed at the service yesterday. The doctor on staff was very un professional, she came in the room no mask, and chewing with some kind of gum or something. I was very nervous because of her un concern. I wouldn’t go there again because of that.

Jun 21, 2020

Everyone was very calm and heartfelt and made me feel comfortable, welcome, and safe.

Jun 19, 2020

Fast service and diagnostic for complaint.

Jun 11, 2020

Younglady answering phone went above and beyond when she called me back to answer questions for me. When I arrived she helped me get situated and was constantly helpful and professional. Med Tech was amazing. She did everything and was helpful. Talk about an asset. Dr was helpful and so was orthatist.

Jun 11, 2020

Outstanding care from all personnel- very kind and helpful

Jun 8, 2020

My visit was decent, if not spectacular. I attempted to be congenial with the staff and they chose not to reciprocate. The wait was longer than I would have liked. I was administered a shot which I found to be discomfiting after which I received a COVID-19 swab test that was performed with such vehemence I thought it might hemorrhage my brain. Still waiting on the results. No follow-up summary or post-visit notes to speak of. When no follow-up is given there are serious integrity issues in my opinion. I've had my fill of sketchy medical procedures & medical professionals of dubious repute. One of the prescribed medications was not covered, the other was NOT helpful at all, so I disposed of it. I was informed that I would receive communication on the "prior authorization" request that my pharmacy submitted with your doctor. Still waiting on it.

Jun 7, 2020

Good, quick, efficient service with helpful doctors.

Jun 7, 2020

This is my second occasion to use the facility and a third occasion is the next couple weeks away. This facility is clean, modern and uses the most current equipment. The staff is delightful, very knowledgeable and I felt all the confidence in the world being in their hands.

Jun 4, 2020

Got in and out in no time, lack of insurance wasn't an issue nor was it extremely expensive, friendly staff, what more could you want?

Jun 4, 2020

The doctor and staff were very good, Professionally and Compassionate.

Apr 10, 2020

Expect to wait. I waited over 3 hours.

Apr 8, 2020

Basically didn’t believe my claim of a cyst on my back after palpating for 2 seconds and telling my it was my bone. Basically stated I was stupid in a nicer mannor. I have a background in the medical field, talked on the phone with a physician, and got checked by a two nurses who both said it was there. I don’t appreciate being taken as someone with no knowledge. Guess the corona virus makes everything else not important and it’s apparently okay to not take a patient seriously. Also, everyone there was poorly mannered and not professional except the nurse with the red hair there who even checked up on my after the doctor left because it was apparent he was rude and misjudged me. I will not be coming to this location again.

Apr 5, 2020

I wish I could give negative stars!! They accepted me as an emergency patient to rack up the xrays and office visits costs and admit they did not have anything to stabilize my broken ankle. They asked me to buy their crutches for 50 dollars so I can leave and drive myself home without a cast or a splint on a right ankle leg fracture that happened while on the job at work! I had to call the paramedics from the urgent care facility after begging for ice and advil and suffer in severe pain for 3 hours to be transported to Elmhurst Hosptital Emergency and get pain medication, orthopedic surgeon referrals, crutches, and a cast/splint. Don't go here!!!!!!! Go straight to the Emergency room. Avoid that place at all costs!

Apr 1, 2020