DuPage Immediate Care
1314
Reviews
I scheduled online prior to arrival and had a short wait. I saw Dr. Mark, again, who is very personable and knowledgeable.
Dec 9, 2023
I love this immediate care! The doctor was amazing and so helpful! She was caring and did everything to help my son. I highly recommend Du Page Immediate Care
Dec 8, 2023
Doctor was friendly, but having trouble following up and receiving after visit care information. Would not come back.
Dec 7, 2023
Great people awesome service, very very helpful people. highly recommended
Dec 6, 2023
Good care and support from Dr.Cynthia
Dec 5, 2023
Great service, doctor very professional and knowledgeable
Dec 4, 2023
I was the first person to arrive. I needed a chest x-ray. Instead I was charged a $40.00 co-pay. To see and be examined by a Doctor that never examined me. I was asked where to send my prescription. Again I was there for a simply chest x-Ray. I have been to other Urgicare x-rays were as soon as the room became free. It wasn’t final after the Doctor saw my order he immediately sent ma for an x-Ray. That was after waiting for the machine to warm up. I wanted over 1hour. Simply unacceptable.
Dec 2, 2023
Very friendly, prompt service Very clean facility
Dec 1, 2023
Walking into the facility first time in my life and I like what I saw it very nice and organized
Nov 30, 2023
Staff is very helpful as well as doctor listen very simpathically and guide me ,it relife me, I am great full to all of you.
Nov 28, 2023
Every person we saw was great, from the sweet young girl at the reception desk, to the first doctor, the second one and then the sweet woman who gave my daughter stickers and suckers. Great experience!
Nov 27, 2023
Doctor Cynthia and staff are amazing. Thank you.
Nov 26, 2023
They were excellent. Dr Cynthia is the best! Nurse Heba was so kind and patient and i am so thankful that they were there that day. Thank you
Nov 26, 2023
Son had strep throat. They sent him antibiotics without knowing/asking/recording his weight. The antibiotics dose changes based on weight. Not the first time they have sent the wrong dose of medicine. We won’t be returning.
Nov 24, 2023
This was my 3rd time here. I'm happy to have found this office. And the staff is outstanding, professional and polite. Dr.Wollenschlaeger was so helpful and kind. She answered my questions and listened to me. Thank you.
Nov 22, 2023
Very slow moving. Doctor told us she was giving us an antibiotic and ear drops for my daughter. Well when we got to Walgreens we got the antibiotic, but no ear drops and then a steroid and fungal cream. Never mentioned that. No paperwork was given.
Nov 21, 2023
The physician, Cynthia was absolutely phenomenal. My overall experience was great! I don’t remember everyone’s names, but the lady who worked in the front was amazing. The two nurses were amazing and the tech was amazing as well. Highly recommend this community care. 10/10
Nov 21, 2023
The Dr. Holder man was great. Didn’t have to wait very long.
Nov 20, 2023
I was seen quickly and the doctor went out of his way to try to help me.
Nov 18, 2023
The Dr that has seen me there a few times is amazing always right on and caring and gotten to the issue right away. Except this time my breathing is not getting better
Nov 16, 2023
The facility is very clean. The personnel is very professional and polite. I always feel comfortable coming here. Keep up the good work.
Nov 16, 2023
The service that we received was wonderful
Nov 16, 2023
Everyone was WONDERFUL! The women who checked me in were friendly, caring and super helpful. So was the gentleman that checked my vitals. And the care I received was top notch! I definitely trust them to take care of me.
Nov 13, 2023
Very unlikely to recommend. was prescribed medication that was not safe to take while breastfeeding. Made it very clear that I needed a medication safe for breastfeeding. Did my own research on prescription and had to get medication changed.
Nov 12, 2023
Was great service and fast. Me and husband like coming to this clinic. Front desk always nice nurses and doctors always making sure we are good.
Nov 12, 2023
Great staff, an excellent doctor. So grateful I got great medical attention.
Nov 11, 2023
I was very impressed by this clinic. They took my concerns seriously, and were respectful of my medical history in determining how best to prescribe care. I was seen quickly, and felt very respected and felt that my voice was heard in treating my illness. I would definitely recommend this location! The staff is kind and caring and the service was very fast.
Nov 6, 2023
Short waiting period. Doctor very supportive.
Nov 5, 2023
Staff was very nice and was easy to find the building
Nov 1, 2023
Staff very courtesy, knowledgeable. Gave good recommendations for treatment. Didn't have to wait long to be seen. Everyone was very professional.
Oct 31, 2023
Convenient location and online registration speeds check in process. Had to wait a bit for others ahead of us but doctor was warm, friendly and informative.
Oct 28, 2023
This visit was extremely quick and easy, but this and other visits kinda give you the feel of a pop up facility vs Loyola's next door
Oct 28, 2023
Good hospital, I just wait a little bit.
Oct 23, 2023
Debra at the front desk who handled my case was incredibly rude and condescending during my visit. She spoke with me as if I was a child and I did not feel listened to when I said I would like to see a doctor because I was in pain, she invalidated me by asking if I was really feeling that and to warrant an appointment and not just get a lab test, she seems annoyed by my request. After waiting for over a hour and thirty minutes she came in to provide snacks and water I raised my hand to speak to her to let her know I had to leave as I had received an unexpected call. When I politely let her know that I would be giving up my appointment she was unprofessional enough to cackle and stifle her laughter in my face unable to conceal her contempt for me. And said and exasperated “okay (insert my first name here)” I ignored her rude behavior and just asked to confirm that I didn’t need to sign out to leave she kept calling out multiple wrong names to me so she could “scratch me off the waitlist” as if that wasent readily available information and as if she didn’t already say my name correctly only minutes prior drawing attention to the situation that wasent necessary. Other patients were staring at us and were uncomfortable with the needless tension she was creating. I didn’t not make a scene and simply walked out saying “thank you”, she did not deserve my thanks. I hope trying to make a joke out of me was worth it. Aside from my disrespectful experience. The wait times were longer than the estimated ones placed the website, I saw care faster elsewhere and was treated much better and was much more comfortable, I made sure to let everyone know not to go here. I am a medical student and future provider will not do business with this facility if prompted to in the future.
Oct 21, 2023
Very pleased with their customer service and efficiency. Im almost 95% healed after 3 days.
Oct 21, 2023
I have never had a bad experience here at DuPage Immediate Care- the staff is always friendly and helpful, and the doctors are knowledgeable. This is professionalism at its finest.
Oct 21, 2023
I called the pharmacist because I had a reaction to my medication. She connected me to the MA desk. I explained in my message my red flushed face reaction but didn't get a call back. I took an allegra and it seemed to help. I was taking dexamethasone and arithromyacin
Oct 21, 2023
DO NOT GET INVOLVED WITH ANYBODYS DECISION .
Oct 19, 2023
Fast service and the people who work there are very nice doctors are perfect diagnoses thanks for your support and help
Oct 18, 2023
It was easy to make an appointment, the staff saw me relatively quickly and they were able to handle my issue with no problem.
Oct 17, 2023
Very caring and up lifting personal and staff.Nail it with my issues and gave me great treatments.I always go to this site and the idea of my drug pick up in the same building is great.Always get sick when my Doctors are not in and they never take emergency appts when one is sick.Wonderful ideas with urgent care, best idea ever for us as citizens.Lots of time I get better quick care.Thank you all at DuPage Urgent CareYour service was great and my number one place for care.Only negative was the Waite time.When your sick who cares one needs care ,must be patient.Love Dr. Cinthana.
Oct 15, 2023
Staff was professional and friendly. Made an appointment and wait time was minimal. Left my pharmacy card at home but pharmacist was very helpful to assist me with finding my insurance.
Oct 15, 2023
Everyone from the front end, PA , nurse , Doctor was so sweet and respectful. My daughter loved the doctor , my go to place for immediate care, I prefer driving 35 mins than going to nearby immediate care centers.
Oct 12, 2023
The doctor prescribed me the wrong medication that was supposed to be for my eye but prescribed one for ear and it would have been bad if I put in my eye because all the warnings said ear only.
Oct 10, 2023
I was seen promptly and diagnosed. Given an RX for my issue. All staff were friendly and understanding of mt situation. Very plesed.
Oct 9, 2023
Fortunately, this is the first time I have been to an urgent care facility where it didn't take hours to be seen.
Oct 9, 2023
The Dr. Was very patient and kind. My daughter felt so comfortable and even asked if we can go back next time she is sick. She is 5 and sometimes it’s not always easy for small children to not be frightened at the doctors office ecspecially with a new doctor from her PCP. Thank you for making our first visit quick and a good experience
Oct 8, 2023
Front desk staff went through extra work to ensure my insurance was accepted. The wait took a while, but that might have been due to the insurance call and lab work.
Oct 5, 2023
Long wait time in exam room, left with no results, got called past 10pm to drive back and get results. Waited over 3 hours
Oct 5, 2023
Can you check and see if i left my clear frame prescription sunglasses there
Oct 4, 2023
Great dr’s & great staff very friendly & comforting thank you ..
Oct 3, 2023
I walked in and was seen very quickly. The place looked very clean and modern. The staff were all friendly and very helpful. Best of all, they are one of the few places that actually takes my insurance
Oct 2, 2023
Dr. Mark Holterman is very caring and empathetic doctor. I was very impressed. Wait was short and and all process was quick without hassle. Nurses was professional and nice.
Oct 2, 2023
I felt completely comfortable and I was well taken care of. I definitely will be back.
Oct 1, 2023
The wait was not too long and when seen, the doctor and staff were very nice and efficient. Feeling better now.
Sep 30, 2023
Everyone at DuPage Immediate Care is always so caring and compassionate. We <3 DuPage Immediate Care!
Sep 29, 2023
DuPage immediate Care in Oakbrook was very attentive to my need friendly polite and professional.
Sep 28, 2023
Very helpful at reception. The app to check in and give insurance details via the phone is great. I was seen relatively quickly and the medical staff were friendly and helpful.
Sep 23, 2023
Very easy to get in with there hold your place in line option, available on line. I like that they give you how long your waiting time is before you come in. That's why the hold your place in line is a great feature.
Sep 22, 2023
Efficient service with intelligent, kind and professional staff.
Sep 19, 2023
$300 to not really find out why I was sick. Doctor was great. The lady bossing around the lady who took my blood had unacceptable sanitation practices. The guy I talked to on the phone didn’t have the answers to any of my questions and seemed annoyed that he had to ask someone else. I came here because it was the closest to my house and was open, but I probably won’t return.
Sep 13, 2023
It was fast they are really nice and good doctor I recamomended
Sep 12, 2023
Team is attentive, great sense of humor, they are passionate on helping those in need.
Sep 11, 2023
I had no wait I just walked in and was seen. You can reserve a spot online and fill out the paperwork online as well. The doctor was very kind and understanding. Medical assistant was also very polite.
Sep 9, 2023
The receptionist was very nice and knowledgeable. The doctor was very friendly and listened. I didn’t have to wait very long to be seen and I came in as a walk in. I was surprised the intake registration information was done through me using my phone instead of paper and pen. It seemed to be faster and more of a safe environmental practice as well.
Sep 8, 2023
Great Service!! Dr Cynthia and her staff were very courteous.
Sep 8, 2023
I was handled with courtesy from the moment I walked through the door. The nurse that talk to me was amazing and the doctor took great care of me to.
Sep 7, 2023
Location and the ability to see a doctor in a timely manner was great. I brought my mother in for a condition that was misdiagnosed by another doctor. The doctor at the clinic knew immediately what the problem was and had it addressed that day. I wish I had come here first.
Sep 6, 2023
Dr. Attanasio is incredible...as is really every nurse we've had during our visits. The team covers so much territory and is one step ahead (ie school forms!) I have lived outside of Illinois (California in particular) and that is not always the case
Sep 5, 2023
This was the third immediate care we went to on a Friday night. I'm just so thankful they we're able to see my son who was in pain with an ear infection.
Sep 4, 2023
Everything went well and the care was excepted
Sep 4, 2023
Service is great. Physician's assistant and doctor were knowledgable and incredibly kind. Will definitely recommend.
Sep 4, 2023
Very long wait, even thou I had a appointment Doctor was in exam room 2 minutes, I would have appreciated a little more as it was my first time
Sep 3, 2023
Fast and courteous service. I was in and out of there in less than 30 minutes, including going to their pharmacy. I've been going there for years and have never had any issues.
Sep 2, 2023
They got al information ..but not list of medications I am on. I was given Paxlovid rx. I am on Rosuvastatin and amlodipi. And donepezel. I was not asked to stop Rosuvastatin. The brochure recommends to stop lovostatin and simvastaton. Doesn't say any thing about Rosuvastatin or Donapazel. So I had to call back my PCP and find out other than that everything was Ok.
Sep 1, 2023
The care I receive from Dr. Holterman and the entire staff was amazing! They are compassionate, organized, and made me feel comfortable and informed throughout my appointment. I’m so grateful to have found them and will be recommending to anyone I know in need of care.
Aug 28, 2023
I was not aware you can make an appointment. This would have been helpful. As I was next three times. People with appointments went before me (as it should be). The reception staff is first rate and Dr. Cindy rocks. Well done in solving my bee reaction.
Aug 26, 2023
So many reasons to use this particular immediate care facility. Reception was friendly and helpful. Not a long wait to be seen. They were open longer than any other immediate care in my area. Until 10pm on a Sunday! Dr. Cindy Wollenschlager was great. She was training Zohaib who was just as awesome.These people are so caring, knowledgeable and thorough. I could not have asked for anything more. Going to immediate care on a Sunday evening is not how you want to spend your weekend, but Dr. Cindy and staff took care of everything. Thank you all so much!!
Aug 24, 2023
The doctor was very friendly, accommodating, and thorough, and I LOVE that you require masks.
Aug 23, 2023
The clinicians and doctor were very kind and attentive and took the time to explain to me about the low back (where I was having pain). I needed immediate pain relief, which was attended to, and also to address the underlying issue (for which I received a referral). I wasn’t certain the urgent care would treat low back pain like mine and was very positively impressed by the experience. It was an efficient visit and a few days later I am feeling somewhat better with an MRI scheduled to help understand the root cause.
Aug 22, 2023
The doctors are good. Sometimes the wait is a little too long and sometimes it is fast. Depends on the shift but the last visit the person working behind the counter was not friendly and made me uncomfortable. She wasn’t doing her job and had us do it all online when we had no signal inside the building. But our other visits the lady working behind the counter always helpful and nice.
Aug 20, 2023
Everyone was very kind and understanding.
Aug 17, 2023
Absolutely Everything Was Perfect. I am glad I have an Immediate Care Clinic I can go to if I need to again. Thank You Sincerely.
Aug 15, 2023
Office staff at the front desk assisted me with the sign in process when my phone kept reverting to a previous screen. I was seen in a timely manner and the doctor helped me quickly.
Aug 14, 2023
I was treated quickly and competently. It’s so much better the the ER!
Aug 13, 2023
I didn’t have a problem with the wait, what I had a problem with was the fact that when I was done with the visit the person that took me to the room and returned after the visit told me to wait while waiting another person came in and told me that I was done and could leave. I left with no paper work (that’s on me) and he then told me that the prescription would be at the Walgreens and I informed him that I wanted my pick up to be at Walmart. I had been there so long I left and went to the Walgreens the technician couldn’t find the prescription. I called back and the receptionist informed me that the prescription was indeed at the Walmart. They lack communication and that’s a concern for me!
Aug 12, 2023
The staff was super supportive and understanding. They were extremely busy but got to me in a timely manner. The doctor was very thorough and listened to my concerns.
Aug 11, 2023
The doctor was very unprofessional with bad bedside manners. Her gum smacking was very distracting and I could barley understand her. I honestly question if she and the other staff have valid licenses to practice. I will not be back to this facility and will not recommend friends or family to go there either.
Aug 10, 2023
The staff is very helpful and courteous.
Aug 8, 2023
Very professional and attentive staff.
Aug 7, 2023
Everyone from the Dr.H to the nurses and front desk were caring and professional.
Aug 7, 2023
Excellent service. Receptionist, medical assistant, doctor, and the nurse were incredible. They were kind and got us out of there fast.
Aug 6, 2023
The staff, nurses and Dr were Excellent !!
Aug 2, 2023
I felt I should have received some written documentation about my condition. You asked for my email on 2 forms!! When you don’t feel well you don’t retain information. Nothing to show my primary!!
Aug 1, 2023
Quick and easy. Got a solution right away.
Jul 28, 2023
Nice and personable personnel. Excellent doctors.
Jul 28, 2023
The physician was competent and knowledgeable about my situation. The team members were very kind.
Jul 26, 2023
The doctor is so sweet please tell her thank you for being such a sweet person .. it helps so much when you don't feel well. God Bless
Jul 25, 2023
Very informative and helpful. Doctors were great and addressed concerns. Treated with respect and kindness. Nurses were helpful and were able to help articulate issues.
Jul 24, 2023
Everyone was so nice, personably, and friendly. The Doctor was professional and knowledgeable. The balance of the support staff was awesome and we joked around a bit. A wonderful time despite having to go to the Doctor. Thx again
Jul 24, 2023
I usually to not recommend Drs or facilities because everyone has a different experience depending on their personalities is the review or survey you will get. But I found my experience exception with your dr and facility!
Jul 24, 2023
The process was very efficient, the people there treated me very respectfully and the doctor was excellent.
Jul 23, 2023
timley response, Dr explained his observation and recomendations well
Jul 22, 2023
The staff was generally great, but I did NOT like the way they handled telling me my results. I went for STD testing, and when they called to give results they said "you have herpes" without first giving the context that it's the regular cold sore kind that 95% of the population has. That's an infection that they should NOT test for unless if you're having symptoms, as many other places do. The whole thing was handled poorly. If it wasn't for that, I would have absolutely recommended this place to others.
Jul 21, 2023
The staff was very nice and efficient during my visit. However, since my visit I have left 3 voicemails, spoken to staff twice and sent a message on the portal requesting to be contacted regarding the radiograph findings. I’m going to literally have to drive there and get an answer because the 2 times I called I was put on hold for 20 minutes and then hung up on. It’s been like 2 and a half weeks. Is there some policy where once you’re discharged they never speak to you again?
Jul 17, 2023
From the staff, to the doctor, very professional. The doctor listened to me and prescribed the correct medication I needed to relieve pain. Thank you
Jul 17, 2023
Office was clean, staff was professional and doctor was very experienced.
Jul 17, 2023
I’m thankful for the staff they were so caring during my medical emergency .
Jul 16, 2023
The service was excellent and expedited. I did have to wait for another doctor to come to work on a Monday. My whole family uses this service provider.
Jul 12, 2023
Great professional efficient friendly service. I loved it! Thank God for professional people.
Jul 10, 2023
They get you in listen to your problems and help you correct the problem and send you home satisfied
Jul 9, 2023
Friendly, resourceful, supportive in all the needs of the family to get by. I really enjoy working with Jesus laid back approach. He speaks to you like you are a friend. I appreciate his positive attitude and consistency in supporting me as I maneuver being a single mom in school while working.
Jul 9, 2023
The clinic hours are amazing and the staff were all very friendly and courteous the entire visit. The kiosk sign in was very convenient as well. I highly recommend this clinic for those of us that are busy and cannot rely on our doctors office for an opening and canceling by the office as well.
Jul 6, 2023
I’ve always had positive experiences as well as positive strep test!!
Jul 1, 2023
Waiting time is acceptable, good doctors
Jul 1, 2023
Everyone was very helpful and friendly
Jun 30, 2023
incomblete, or lacking treatment care,ie,ice packs, elevate,pain RX
Jun 29, 2023
Excellent Physician and Staff. I am very pleased with the service that I have received.
Jun 29, 2023
The staff was extremely friendly and I was able to get what I needed, thank you so much!
Jun 27, 2023
Dr Cindy was great. We were there for a sensitive issue and she was amazing how she handled making my daughter feel comfortable. Really appreciated the time she took and care she provided.
Jun 27, 2023
I had a very real health emergency where I was previously (same day) at the Good Sam hospital ER. After being treated by the hospital staff absolutely terrible and I was not at all important to them, I was literally just "another number" to their day for them to collect a paycheck, I had to leave after 3 excruciating hours of waiting to be seen in really bad pain. Even the nurses at the hospital ER were very rude. I was in very serious and agonizing pain and the ER just did not care. I decided it is best to just pay out of pocket somewhere else to be seen ( I have HMO insurance and not accepted everywhere) I went to see Dr. Mark at DuPage immediate care for an emergency visit and was seen immediately. He was caring, compassionate, gave me advice as to what to steps to consider next and prescribed me the medication I very much needed until I can create a new health plan with my regular doctor. Also my visit was only $125. I would of had to pay $500 at the hospital ER with my insurance just to be treated badly and maybe not even with the proper medical attention needed. I'll will never use ER again if I can avoid it. I've never had an ER experience before this. From here on any emergencies my family may ever have we will be going to DuPage immediate care if we can. They were absolutely great and I was able to get my prescription filled immediately right there at their pharmacy. I also was able to check in ahead of time on my smart phone. They really saved me that day. I'm am so very grateful for this clinic.
Jun 26, 2023
I came in around 8 pm one night feeling very ill. I was able to get in right away; the doctor was compassionate and able to diagnose and prescribe medication that got me feeling much better. So glad they were available.
Jun 24, 2023
Love the Doctors at this location. They are so thorough and kind.
Jun 23, 2023
Very nice location, easy to find. Welcomed and instructed to sign and fill in papers. Not a long wait. Doctor and nurses very efficent. I got good news and service.
Jun 20, 2023
Glad we found this place fast check in Dr's are great and facility clean
Jun 18, 2023
Fast service and doctor/assistant were easy to work with and knowledgeable
Jun 17, 2023
We have just moved to Chicago from another country and my baby son got red rashes on his whole body. We even did not have Insurance yet. They accepted us without any appointments and we paid 125$ for accepting and checking my son and giving prescriptions for medicines. Another point is that they have a perfect pharmacy. Pharmacy attendant is very helpful and medicines are reasonable. I recommend this place for one who need help medically.
Jun 16, 2023
Great service and staff. Very friendly and professional.
Jun 16, 2023
The doctor I had was amazing and so kind and took very good care of me.
Jun 14, 2023
The team was no prepared to take in an infant/toddler patient. They didn’t take his temperature or weigh him properly. When they needed to calculate his height for the medication dosage they brought out a black sheet of paper to see “how many sheets of paper he was”. I had to show them how to properly measure a toddler. They then sent the prescription to “to the pharmacy down the street”. There are several. The pharmacy they sent it to was closed.
Jun 14, 2023
Late at night, staff was helpful and patient
Jun 13, 2023
I was seen and taken care of in a timely fashion.
Jun 13, 2023
Great service in and out and most of all great customer service!!
Jun 12, 2023
The staff are friendly, knowledgeable and efficient. The facilities are excellent .
Jun 12, 2023
The nurses and doctors there were sooo nice! Even the receptionist! I will be switching over to go there for primary care as well!
Jun 11, 2023
Wait time was spot on. Staff was friendly. Doctor listened to my concerns and did not hesitate to treat. Very pleased. I would recommend family and friends.
Jun 11, 2023
It was extremely fast service. The doctor was very friendly as nurses well.
Jun 10, 2023
I checked in and was attended to by a Dr with 5-10 minutes. My script was filled on site and I was back on the road in less than 25 minutes.
Jun 9, 2023
I like the doctor but to spend hours at the clinic just to get a blood test was less than convenient.
Jun 6, 2023
Great service and attention to my need, thank you very much!
Jun 5, 2023
I LOVE this facility! Everyone is ALWAYS so kind, welcoming, and caring no matter who you get! It’s my go to place over our PD and emergency, easy, fast, kind, caring!
Jun 3, 2023
I was a walk-in and my wait time was less than 15 minutes.
Jun 3, 2023
Doctor was amazing, very attentive, and caring, professional and easy to talk to
May 31, 2023
Everything was OK. The only thing I taught it was unprofessional. The receptionist they all were rude and had an attitude problem, and the person doing the stitches need to practice better i saw hoe he was doing the stitches and was ripping my skin of on how tight he was doing the knots luckily I was numb didn't feel it but u can see it
May 30, 2023
Very good service helpful with questions would go to them again if needed.
May 24, 2023
Great service, clean facility, and had me leaving with a smile on my face, which is not how I was when I walked in! Dr and nurse were excellent, thank you so much!
May 24, 2023
The doctor, all the staff including the pharmacist were courteous, explained diagnosis and treatment clearly. We will recommend your clinic to others and want to thank you for your professional courtesy and exceptional care.
May 23, 2023
The doctor was absolutely wonderful. Since I saved a place in line once I got there we went right into a room. Office was clean staff was pleasant and friendly.
May 23, 2023
Just super care throughout the organization. Really happy we found this care facility.
May 22, 2023
Excellent service! Staff was friendly and very efficient. Dr was very nice with a little dry sense of humor. We will always welcome a little sense of humor when not feeling well.
May 20, 2023
My daughter was suffering fir 4 days drom Strep throat infection. The antibiotic prescribed was not working. We came in, staff was wonderful. We were fortunate that doctor Mark Henderson was there to take care of her. Gave her 2 shots and a stronger antibiotic prescription. Next day her fever had dropped from 102 to almost normal. Two days later ahe recovered miraculously, attended her graduation, & went back to playing her friends. Thank you so much doctor Henderson. You are special.
May 20, 2023
I felt very comfortable with the staff. The doctor was extremely helpful. I really appreciate everything you guys did.
May 19, 2023
The doctor was wonderful kind and compassionate
May 19, 2023
The girl at the front desk and the wait time were unacceptable. We checked in online which had an estimated 1 and half wait, arrived and waited an additional hour and half to be brought to a room. Witnessed the responses the girl at the desk had to fellow employees, other patients and the conversations I had with her…. she needs additional training or a new job. She was incredibly unhelpful to everyone.
May 17, 2023
Everyone was great from check in to walking out the door. Made my 9 year old patient very at ease with treatment
May 16, 2023
Very disappointed, I went to get tested for Covid and a lower back pain and when I called to get my results they didn't get them and they do swabed my nose and get the test. The receptionist say something about billing the I surance when I could of pay for my own test. Now I'm so si k with Covid and they couldn't give me complete set of medicine as they gave to my husband with have Covid symptoms as well. Don't understand how come they could gave him 5 type of different medicine and I just get Codine and PAX. And they didnt even see my lower back pain, the dr told me to come back for it. Not good at all
May 16, 2023
The front desk was great. We were seen in less than 5 minutes. Diagnosed quickly. Doctor Mark Was fabulous, professinal, great. I want to wrap him up and take him home as my primary. Wonderful to talk to, listened to us, and gave us the right meds. Pharmacy right there was great. Prices reasonable and saved us so much time. Thank you!!
May 15, 2023
Staff was amazing! Amazing Drs! Thank you!
May 14, 2023
I really really liked this immediate care because doctors are very good and they precibe medicine right away!!
May 13, 2023
Came in with what I thought was a piece of wood in eye. Cleaned it and only found lacerations. Followed up with eye Dr the next day and they said immediate care did all the right things.
May 11, 2023
There was only one doctor present and lot of patients. It’s like 3 hour waiting It’s sad people in pain and Lind waiting Why is called urgent care than???
May 9, 2023
I was traveling on business from Charleston and I had an allergic reaction to some of the OTC medicines that I was taking for sinus/cold symptoms. My mouth and cheeks were swelling and I was panicking. By the time the symptoms were ramping up, DuPage was the only urgent care open and they welcomed me in and quickly took care of me. It was a tremendous burden off my mind and I was able to travel back home the next day. The staff was excellent, compassionate, and profession. Dr. Holterman took time to understand my situation and took decisive and effective action. Thank you, DuPage Immediate Care.
May 7, 2023
Care was efficient, and I got the help I needed when I called back with a question.
May 6, 2023
I like your place, your staff, and the timing
May 5, 2023
I was there for a sore throat, they prescribed me something that after a month I still have cough and sore, idk if it was a short treatment for what iI really needed!, so now I must go back again to get a new treatment
Apr 26, 2023
Great place! Great doctors! Highly recommend!
Apr 22, 2023
After waiting over a when being quoted 40 min we finally got in a room and waited another 45 min for X-rays and to see a doctor. I called for 2 days trying to speak with someone to get my sons images to show the orthopedic and keep getting passed around on hold.
Apr 19, 2023
Hours are great (late night after EEH is closed), staff is friendly, place had no ventilation or air on (was a hot day too and baby had another fever), waited over an hour in a half with fussy baby. From patient prospective seemed like if you had an appointment ahead of time it trumped the severity or discomfort of patient struggling (no triage), when finally seen - NP was straight forward and able to provide us with script for antibiotic to 24/hr pharmacy down the block (always take paper script as there is an issue with electronic prescribing, Walgreens pharmacist made comment “we never get their e-scripts from over there”). Also smelled like food and aerosol scent fresheners. Only giving a 3 star for friendly demeanor and bc my baby got the treatment needed vs the expensive ER bill.
Apr 19, 2023
I’ve had good visits there but this last one was absolutely horrible. I was left waiting in a room for over an hour and all I needed was the result of a strep test. Dr. Wollenschlager said my son had an ear infection with barley looking in his ear (my pediatrician said his ears were fine when I went the next day). She wrote the wrong date in the prescription and THE WRONG DOSAGE. Thank goodness the pharmacist caught it. The doctor seemed loopy and spent time telling me and my young son about other patients she had seen which was very unprofessional and now my son has a fear of getting a tick in his ear. Overall, not a good experience.
Apr 19, 2023
Alot of paper filling and long line to wait!!! Service do not know how to communicate with children.
Apr 19, 2023
The front desk staff are friendly, patient and helpful. They always greet us with a smile and even remembered us when we returned a few days later. The nurses and doctors are very knowledgeable and kind to their patients. They take the time to listen and answer questions even though the clinic is often busy.
Apr 18, 2023
Good patient care service and knowledgeable staff and have a good pharmacy department, she is very helpful.
Apr 17, 2023
I LOVE DR HOLTERMANN , HE IS PROFESSIONAL, WONDERFUL DOCTOR. I WOULD DEFINETLY RECOMMEND
Apr 17, 2023
I was seen within a hour of arrival. Dr. Mark and his nurse were professional, and attentive. Dr. Mark has a warm bedside manner, and he listened carefully to my concerns. I obtained medicine from their on-site pharmacy. The pharmacist was very nice, and took time to explain how I should take my medication. This was my first visit, and I was very pleased with my experience there.
Apr 16, 2023
Everyone was very helpful and pleasant.
Apr 16, 2023
I had a pretty good experience here. The only issue I had was, they didn't give me any paperwork. They sent me to the pharmacy (very cool there's one on site) and it slipped my mind. I emailed them twice, never heard back. Besides that it was a great experience!
Apr 15, 2023
Although the wait was long, they were very busy and from the moment the physician saw me, she took her time, reviews the treatment plan, and made sure I was comfortable with it all upon discharge
Apr 15, 2023
I love the service. The ease of scheduling, the rapid service, the low wait time, but most of all the staff’s attention and dedication. Dr. W is a wonderful woman dedicated to helping patients feel better. I love this place. Thanks for all their help and wonderful service from all the staff. Everyone works together as one, from nurses to the Dr. Providing answers to all your questions and making sure you feel better.
Apr 7, 2023
Dr. Cynthia is the best Dr..I have found in 20 years. I will drag dying to get to her. She is incredibly knowledgeable and through. She is educated in Evey thing from Infectious Diseases specialist to treating Autoimmune disease. A loving, caring Dr. That takes a personal interest in your health and life issues. Excellent Dr. She's my primary care Dr. Of reord now.
Apr 7, 2023
It is convenient, and the service is great.
Apr 5, 2023
I registered on line and when I walked in I was called back almost immediately. I was seen quickly by a very kind physician. My prescription was sent to the pharmacy on premise…and I am feeling human again!
Mar 31, 2023
After getting vitals taken we waited over an hour to see doctor, it was as if they forgot about my daughter. X-ray machine was broken. Never received a diagnosis from doctor. Hopefully this will be reflected in billing as almost nothing was actually done except take her temp blood pressure and look at her foot for less the 5 mins.
Mar 28, 2023
Long wait times. Also longer than expected wait once in the treatment room.
Mar 28, 2023
Friendly staff Clean environment Felt at home
Mar 25, 2023
Help when you need it. Staff was great and Doctor
Mar 24, 2023
Incorrect diagnosis. Luckily I talked with primary care physician before starting course of action
Mar 23, 2023
Heba and Reshma were very professional. The clinic was about to close in 15 mins, Not only they accommodated me, but went above and beyond to care for me!!
Mar 20, 2023
We were waited on quickly, efficiently and courteously. Dr and nurse were attentive, understanding and expained everything easily and thoroughly.
Mar 18, 2023
Excellent Dr.(Kumar) ! And courteous staff. I also really like the pharmacist. She’s very helpful, knowledgeable and courteous.
Mar 16, 2023
The desk staff were kind and helpful, but the rest of our experience was horrible. The medical assistant and doctor were incompetent. The strep test was performed incorrectly and the final diagnosis and treatment for my son were ridiculous. My 11 year old son had a severe sore throat and we were told it was teething. We were advised to give him Tylenol and lemon drops as treatment. We visited our family doctor the next day and his step test was positive and he was prescribed Amoxicillin immediately. I will absolutely never return to this immediate care and will advise friends and family to avoid the same.
Mar 15, 2023
The staff being friendly and absolutely so kind . Also, Doctor Holterman was amazing . He was a great listener and really made me feel like I was in good hands. I’m glad I made the decision to go to them for my care.
Mar 15, 2023
Doctors made our 7 year old feel comfortable and calm after having to receive stictches for the first time. They saw us very quickly and did the procedure quickly explaining the after treatment so we could go home and treat her. I’m very impressed with the staff at DuPage and would recommend this as a number 1 urgent care in the area.
Mar 13, 2023
The staff at this establishment are caring, helpful, talented and made my otherwise terrible medical condition so much better. Dr. Cynthia is extremely talented, sweet and she saved my life. Her expertise is unmatched and she was encouraging and wonderful to work with. She helped me be strong when I was in pain and was empathetic to my situation. Also your pharmasist Julia is an angel in human form. She made sure I was okay, gave me her number to make sure I was taken care of if I had any questions or concerns even if she was off the clock! That is a level of care I have never received from a medical professional. She was kind and made sure I was okay to drive after getting invasive treatments for my staph infection. I am generally afraid to go to the doctor but the entire staff even all the nurses to medical assistants were thorough, helpful and caring and honestly a joy to be around. I will always come back to you for my urgent care needs.
Mar 12, 2023
Waited an hour and a half for strep results without warning, explanation, or apology. The wait time listed was 20 minutes and we had an appt. Hung up on when I called to inquire about my son’s progress. I reached out to follow up about my experience and no one responded.
Mar 8, 2023
I told the doctor that I was allergic to amoxicillin and she still prescribed me amoxicillin. I could have died. The doctor never explain to me what medication she was going to give me and how many I was supposed to take.
Mar 7, 2023
Estimated wait time was an hour, took 2 1/2. When we did finally see the doctor they didn't send the prescription to the pharmacy. Once we got the prescription, it wasn't what the doctor told us it would be. When we tried to call and ask for clarity, all we could do was get voicemail.
Mar 5, 2023
The doctors and staff always provide efficient and thorough care.
Mar 3, 2023
I love this place! I didn't think I would ever say that about going to the doctor, but I've been here now three times and every time, the staff is extremely friendly and the process is not complicated. It's never super crowded in the waiting area, which is nice. They do a good job of getting people into exam rooms. My only complaint is the wait time can get kind of long, but that is expected with a walk-in immediate care facility. If you have some time, it's totally worth it to go here.
Mar 2, 2023
The waiting area very nice and clean. The Dr. Who saw me very nice and listen to what was causing so much pain.she was patient and explained thoroughly the cause of my issue. She also said the medication she's prescribed will make me feel a lot better in a couple of days which turned out to be fact.
Mar 1, 2023
Prompt, efficient, liked that I could just walk in without an appointment.
Feb 26, 2023
I waited for over 4 hours to be seen. Once I finally got in to the exam room, I realized why. They were incredibly disorganized. They had to search for any needed item. The aid taking blood pressure didn't know how to put the cuff on and had to wait for someone to help her. They used gauze on my infected finger that was just sitting in a drawer. They didn't use gloves effectively and sometimes didn't have them on. The doctor did give me antibiotics but did not take a culture. I ended up having to go to the ER and have everything redone the next day. I didn't feel safe because I don't thing they were careful with cleanliness. I received no written instructions once I left.
Feb 22, 2023
Had great care from Medical Assistant and Dr Cindy on Sat. night the 11th. Only problem I ran in to was trying to get a call back on Monday about stopping a medication. Never got a call back after 2 calls so stopped it anyway and luckily feel fine.
Feb 14, 2023
Wait time was long but service was great!
Feb 14, 2023
Fast, easy, appreciate the checking in online to reserve spot in line The staff provided assistance with the print-out of my covid test results
Feb 12, 2023
Awesome doctors at this location!! Highly recommended!!!
Feb 11, 2023
Everyone was very easy going very attentive to your needs and showed excellent quality customer service
Feb 7, 2023
Everyone from the help desk person up to the doctor were caring and helpful. The doctor genuinely concerned in ensuring I felt better and to root cause the issue. Not just treating the symptoms but also addressing the underlying trigger.
Feb 7, 2023
My son had some food stuck in his throat and he was throwing up constantly. We were made to wait 45 minutes before the dr saw him. I think they should have considered my son’s situation and prioritized. But the dr who treated him was very nice, he made him comfortable by asking silly questions, examined and finally helped get clear his throat
Feb 4, 2023
Dr Mark is absolutely the bestest! The staff & Dr Mark asks the questions & you 100% feel comfortable knowing you’re in good hands.
Feb 3, 2023
The staff was generally nice. However when they took me to one of the doctor's offices they just had me sitting there for 45 minutes until they finally came back to look at the reason why I went there. The office was also not the cleanest looking. There were stains on the walls and floor. There were dust clumps on the floor. Their posters and labels were falling apart. If I had it to do over again, I would have chosen to go somewhere else.
Feb 2, 2023
they have the most amazing staff we have ever seen.kind,compassionate,DR.CYNTHIA IS AMAZING.AND I CAN'T FORGET TO MENTION THE BEST PHARMACIST I HAVE EVER MET.
Jan 28, 2023
The doctor, PS, and nurses are always very accommodating, caring, and genuine. Doctor Cynthia Wollenschlager has a wonderful bedside manner and she really listens and cares about her patients. DuPage Immediate Care in my go to when I need help to feel good. I am always pleased when I get lucky enough to have Dr. Wollenschlager as my doctor! She has helped me to overcome terrible sinus infections; double ear infections; and most recently she has been a "godsend" I had a cluster of migraine headaches for two weeks straight and my general practitioner was going to be out of town for two weeks. Dr. W. saved me! She was able to break the cycle of my migraines and provide me with relief! Thank you so very much Dr. Cynthia Wollenschlager and associates!
Jan 26, 2023
Very grateful & happy for the help provided to me. The doctor was exceptional. She was kind, caring and explained everything to me in a way that eased my anxiety about my injury.,the nurse was wonderful as well. Awesome staff.
Jan 24, 2023
Expedited my consultation with the Doctor on duty who dressed my wound.
Jan 24, 2023
Great bedside manner from doctors and staff!
Jan 24, 2023
They never called with radiology report. Place was dirty and the battery died during the xrays
Jan 24, 2023
A few days ago I could not contain my pain in my hip, and the one who helped me was Dr. Holterman and quickly with the nurses they helped me to reduce my pain, for this reason when I need medical attention. I return to this plate DuPage Immediate Care in Oakbrook Terrace. Because I know that I am in good hands.
Jan 20, 2023
The service was good. The only issue was the wait time after being seen for a result.
Jan 19, 2023
I was very impressed with how thorough and kind the doctor was and her assistants. I also was very impressed with the number of tests you run and appreciate all that you did for me. thank you very much.
Jan 18, 2023
The place was very nice, with professional workers from the front desk through the medical staff and doctors.
Jan 18, 2023
not the fastest but very happy with the visit
Jan 18, 2023
I like how I’m able to watch my place in line and get text messages when it’s soon for me to be called in. Everyone was nice to me as well, thanks.
Jan 17, 2023
I like that you can be seen as you walk in,so far the service is good,just keep Empathy in mind.
Jan 12, 2023
Thank you very professional receptionist were very warm and kind. The drs were great and fixed my ears...I can hear. Respectfully Harry Walter
Jan 11, 2023
The doctor and staff were very friendly and helpful.
Jan 7, 2023
I showed up on a major holiday as a new patient with a painfully swollen toe. In about an hour they analyzed an xray of my foot, diagnosed my problem, and gave me a prescription to reduce the swelling. The center greatly exceeded my expectations.
Jan 4, 2023
I would give them 10 stars if I could. The set up where you can save your spot is amazing specially when you have children that won’t want to be in a waiting room for over 45 min. The Dr. was kind and actually listened to us and out concerns, everyone there was professional and courteous.
Jan 2, 2023
I was given an oral swab and the nose swab. I was told I tested positive for strep and was to be given a call if I tested positive for Covid. I received an email stating I was positive for Covid but no phone call. A little upsetting. Thanks
Dec 30, 2022
Each person I encountered was very kind and supportive
Dec 29, 2022
The staff was so nice! I’ve never been to urgent care where they actually cared
Dec 28, 2022
They were organized, efficient and kind. They helped me.
Dec 28, 2022
We waited inside the patient’s room for over 1 hrs for the doctor, when the doctor was assessing my daughter, he was lack of knowledge and was expressing words that I had never said about my daughters symptoms.
Dec 28, 2022
The doctor’s assistant was so kind. Thank you. The doctor was great.
Dec 26, 2022
The waiting rooms were overflowing with patients and we had to wait for over 2 hours but just have to say the entire staff was amazing! They answered everyone’s questions politely and were very professional and friendly. I was very impressed and the test results were emailed incredibly fast. Thank you for the great care. We will definitely recommend your facility!
Dec 22, 2022
Did not receive an after visit summary. Was told my foot had a break and was given the X-ray but no written statement of the radiologist report or the Dr. Was also told to go to IBJI for follow up. When I went to IBJI they asked why I wasn’t given a boot to wear and did not see a break in the foot on the X-ray. As of now I still don’t know if the foot is broken or bruised but I do have a special shoe to wear from IBJI. Now I am scheduled to see a podiatrist at IBJI. I have been given “the run around” as they say.
Dec 22, 2022
Staff is so friendly and efficient. Was worth the drive for this location’s services.
Dec 21, 2022
I came in extremely sick and Dr. Cindy was absolutely amazing. She gave me a very thorough examination and was determined to help me get better. After a nebulizer, IV, pain meds, and steroids, I was feeling much better upon leaving. Dr. Cindy genuinely cared and was so kind and compassionate. She very thoroughly explained what was going on, the tests conducted, and explained the medications I would need to take to get better. She also offered a follow up with her to ensure that I was getting better.
Dec 20, 2022
Courteous, kind and professional staff. Dr. Holterman was thorough, he listened, and l did not feel rushed. Thank you!
Dec 18, 2022
Thanks a lot for your help and appreciate Your kindness and dedication to work .
Dec 18, 2022
Well organized office and staff. Dr. was very attentive and caring. I highly recommend DuPage Immediate Care!
Dec 16, 2022
Excellent staff, excellent professional staff and service. The doctor was very clear in explaining every detail and every question asked was answered professionally. Thank you very much.
Dec 13, 2022
Great service. The dr was thorough with us and it didn't take long at all
Dec 12, 2022
I live behind one of their clinics and I went there after making an appointment. I didn't have to wait to long and they led me to my exam room. The nurse and doctor were very friendly and explained everything. I received my COVID results quickly and healed just fine. I am glad I didn't have to go sit in a hospital hoping they squeezed me in.
Dec 12, 2022
I was a little worried going in that I would have to wait for a long time with my sick daughter but they took good care of both of us and I was able to understand what needed to happen every step of the way.
Dec 8, 2022
Having visited the DuPage Immediate Care for surgical intervention a third time as a walk-in patient within the last six months, I can only offer the highest recommendation and praise for this excellent medical facility for anyone seeking medical or surgical treatment. The medical receptionists and medical staff are very helpful in registration to point-of-care. Moreover, the very kind, humble, cool and great general surgeon, Dr. Holterman, is the DaVinci of surgeons in the Oak Brook suburb area--his skill and surgical outcomes are flawless and relieving! He and his excellent assistant AJ, and supporting staff ensure complete patient satisfaction and improvement of quality of life. At times, a busy clinic but any short wait time is worthwhile! The medical team demonstrate skill, compassion and patience in a clean clinical facility. If there is any critique, I might recommend a facilities engineer fix the outside entrance door so it does not slam hard which can be heard in the reception area. As a patient, I am very grateful to the excellent medical and surgical care of DuPage Immediate Care, wonderful staff and medical care; hence, I'll be back again for any other medical intervention!
Dec 3, 2022
Great care was given to me!! They are professional, caring and wonderful!
Dec 1, 2022
Apt was at 6 and had to wait till 10pm to get seen. Horrible wait time.
Nov 30, 2022
The doctor and staff were incredibly caring
Nov 28, 2022
Excellent customer services and staff
Nov 28, 2022
Never knew these places existed before until I needed some care. Went over there, got treated, feel much better. God forbid I need urgent care again, if I do I'll go back to DuPage urgent care definitely.
Nov 27, 2022
Great customer service experience, friendly, kind and respectful include dr. listens to patient concern and explains test results. Very helpful leave clinc knowing examination went well.
Nov 26, 2022
I was sick and feeling awful. Everyone there from the intake at the front desk to the techs and Doctor Wollenschlage were kind and concerned about my well being. And there were results and remedies!
Nov 26, 2022
Pleasant office staff, short wait, great doctor
Nov 23, 2022
We signed up online. After waiting over an hour and 20 minutes (the estimated wait was an hour) at the building, I went in to check on our appointment for our 2 year old who had hurt her arm. I was told it would still be a while and that we should go home and wait for a call to come in. Over an hour and a half after that, someone called and told me their X-ray machine was down (which is really bad for an urgent care) and that there was no point in us being seen there. They asked to cancel our appointment. So after waiting all morning for my daughter to be seen, they cancelled the appointment and we had to go to another urgent care where we had a much better experience.
Nov 23, 2022
Very friendly doctor, resolved our issue right away.
Nov 22, 2022
Dr. Cynthia went above and beyond to help my daughter and son feel better. She was kind and caring, and working late into the night. We're glad for the late hours that the clinic is open, and for the docs and nurses and staff who are able to make that available to us. Thank you!
Nov 22, 2022
When my daughters are sick and can’t get appointments with their pcp I love coming here the doctors are nice and the staff is nice also I like that you can wait in your car and they will let you know when your turn is and come inside ..
Nov 21, 2022
They said an hour wait and I was still waiting after 1.5 hours so I left!
Nov 20, 2022
Love the energy and the employees thanks 😊
Nov 20, 2022
Very poor customer service. I had to call 5 times and 24 hours later to find out the test results that take 45 min..
Nov 20, 2022
Excellent care from a caring physician. Thank you to the provider who thoughtfully cared for my sick son. The wait was very long, but worth it in the end.
Nov 19, 2022
My primary care doctor is threw Northshore but I went here because a family member recommended them to me. Worst decision ever. When I first showed up there was no other patients in the office. I sat in the waiting room for 30 min watching and listing to everyone one of the nurses and doctors chit chatting. When I was finally escorted to my room I was accompanied by a very rude nurse who was also training someone at the same time. I had the flu bad and my head was pounding. When the nurse checked me in she was being very short with me and seemed unconcerned with her job or my well being while training someone at the same time. She jammed a stick down my throat with no ease or concern for my well being and as she left she slammed the door shut! That was just the beginning. When the doctor came in I described what I was feeling to her and she immediately diagnosed me with bronchitis without taking and necessary steps to determine if that was the actual ailment I was dealing with. Her assistant than took X-rays of my chest and I went back to the room. I waited in that room for over a hour before I walked out to ask what was going on. I found all of them eating and giggling in the middle of the hallway. The assistant than told me they won’t send him the X-rays so I have to wait. So, ok fine I waited. I than asked if they could perform a flu and Covid test on me just to make sure because the flu was going around. I actually took a walk outside because I couldn’t breath in that room. When the doctor came back she said I have bronchitis and marched me to the pharmacy to get prescriptions. This is all by the way still without taking a flu test or getting the results from the X-rays. So I leave 10 min later I get a call from the doctor asking me to come back because they miss diagnosed me. I went back. The original nurse that I had yelled at me when I asked what was going and told me it’s not there fault I was complaining I was waiting. She needs to loose her license!!
Nov 18, 2022
This was the most pleasant experience I’ve ever had at an urgent care center. Friendly staff, nice medical assistant and nice doctor. Quick in and out. I really like that you can make an appointment too. I highly recommend this center.
Nov 18, 2022
The Dr and staff were so professional and friendly to me a visitor from out of state!
Nov 17, 2022
The doctor that took care of her listened to my concerns for my daughter. As well what the school was asking me for her to get back she gave me the note. Also the pharmacy was so convenient, and she took care of us very well. Definitely a good place to come like moments like this.
Nov 14, 2022
Everyone was helpful and it was convenient
Nov 13, 2022
Very efficient and helpful. The system with numbers makes it organized and you can see how long the wait may be . The doctor and nurse were great and listened attentively. Very professional but kind .
Nov 10, 2022
The doctor was very informative, caring and diligent in providing excellent care.
Nov 8, 2022
Visit was quick. Wait time was long but it was very convenient to be able to sign up on line and be updated on the place in queue so we were able to leave home just in time. They also called us right afrer visit when we forgot some items in the room.
Nov 7, 2022
Amazing nurses and doctors. Great help from receptionist as well
Nov 7, 2022
Thanks for helping me with an ear and throat infection. Looking forward to the medicine helping. It has somewhat. Thanks again !!!
Nov 7, 2022
I was very ill and was given a strep test. I had no symptoms and the strep test came back positive. I asked them to do another one and it came back negative. They did a virus culture and I got the results quickly. I gave a stool sample and over a day later I got a phone call saying that they messed up the sample and I would have to come back. I was really upset because I hadn’t been feeling well and was pretty sure there was something going on with a bacteria or a parasite. I felt that their negligence caused me to have to take another day off of work and go see my regular doctor. I probably will not return.
Nov 4, 2022
Too many people in the waiting area. Then, the doctor was unprofessional. She was eating and talking with her mouth full of food. Yuck.
Nov 4, 2022
The receptionist were vey polite and the doctors were had great "bed side manners". When I need immediate medical attention, This is were I go.
Nov 1, 2022
You guys are always there to help the Sick, and make them feel better.
Oct 31, 2022
Misdiagnosed as ear infection and step throat while it was actually blisters in the throat causing the infant not to eat. Had to go to a different doctor to get the right diagnosis. Unbelievably bad service after waiting 2 hrs to see the doctor.
Oct 30, 2022
Waited 2 hours and only 2 people in waiting area when I got there.
Oct 28, 2022
Dr Cynthia is the best my wife loved her as her Dr and I think she is great
Oct 27, 2022
The process was only somewhat painful to set up an account, log in and be seen by a physician. Which these days is actually pretty good. The physician was attentive and helpful and was appropriately conservative in his suggestings and resulting prescription.
Oct 24, 2022
Super friendly, professional staff and Doctors. All my questions are always answered. Never long wait.
Oct 21, 2022
Amazing and friendly physician! If he had his own practice I would definitely make him my primary care doctor
Oct 20, 2022
Service was quick and friendly the whole staff gave good service and his doctor was a very nice lady made me feel very welcome .
Oct 16, 2022
Very helpful. . Made me feel better with the treatment and the doctors were very kind. I loved the fact there was a pharmacy inside there as well
Oct 16, 2022
It was short staff the doctor and nurse was so helpful after hours of sitting there but overall experience was ok
Oct 16, 2022
I came in with a severe injury to my leg and was there for a period of a few hours, no one offered ice, a method to elevate my leg, or offer a cane, crutch, wheelchair or any assistance moving from room to room or to my car. In fact I was forced to stand at the front desk tablet for the entire check in process. No real treatment advice was offered. The diagnosis I was given was " you would know if it was torn..." Iwas also told the xray was negative, but negative for what... I don't know. Get an mri and then follow up. Was th e only real directive I had. I left the facility with the same amount of information I entered with. If I went home instead, at least I would have been able to elevate and ice, and take some more ibuprofen.
Sep 27, 2022
The receptionist, nurses, doctor and pharmacist was friendly and professional. They listen to my medical needs a treated me in a timely matter. Yes, I would recommend DuPage Immediate Care.
Sep 26, 2022
I am from out of state. I had a great experience. I was in, in a timely fashion and the staff was very friendly and compassionate.
Sep 26, 2022
Awesome job! Knew exactly what the issue was upon seeing my spider bitten arm. Doctors and nurses were VERY kind and knowledgeable.
Sep 22, 2022
I needed an injection and found out DuPage doesn't do them, so that negated the reason for my trip
Sep 20, 2022
Very attentive and kind staff. Just what you need when you’re feeling in need.
Sep 19, 2022
Everyone was curitious and professional.
Sep 19, 2022
Dr. Wollenschlager treated us with kindness and respect. She patiently assessed both my wife and myself and addressed our primary reasons for coming in promptly.
Sep 17, 2022
Staff and provider were quick, kind and thorough. Although quick did not hurry through my visit and took great care of me.
Sep 15, 2022
My complaint is being told 30 minutes and it was 3 hours and mix up of medications.
Sep 13, 2022
The service was very good and the wait was very minimum. Good service on the whole.
Sep 12, 2022
While my visit went quick and was very informative about what to expect, when I received my discharge paper it was a little different then what I was told. I called back several time to speak with someone regarding the issue and the last person took my number and assured me they would call me back with an update, that never happened. Therefore, I’m not sure I will use this ic facility next time for me or my family.
Sep 12, 2022
Everyone at this facility is SO nice and the doctor is amazing and has the best bed side manners. He has been wonderful to both me and my son!
Sep 11, 2022
bathrooms were very dirty and I had to submit a urine test - I had to clean it myself before I can even use it - no toilet paper or paper towels were restocked even though I mentioned it to the receptionist
Sep 10, 2022
Very good service,Dr.and staff was friendly and explained all the procedure they was during see that I was better Thanks To The Dr.And staff
Sep 9, 2022
Very nice staff. Everything runs very fast and efficiently. One complaint would be no masks available for those people who forgot to bring masks.
Sep 8, 2022
Hi we were seen on the sunday before labor day. And it was absolutely free and hassle free. Although some information was entered in properly...the reps made it easy and convenient to fix. Also the dr and student pointed me in the direction of a walgreens who had the prescription ready within 20mins of leaving the office. For any other urgent care needs, ill be coming to this location
Sep 7, 2022
Worst Healthcare experience of my life!! This facility needs to be investigated and SHUT DOWN! Poor front desk service, poor time management, patients fighting over who was waiting longer to be seen next because the order of patients was incorrect (the medical assistant literally said, "who wants to go next? As if this was a circus show not a immediate care with people in pain!), Medical assistant violated HIPPA law by asking someone in the lobby what their medical concern was thankfully the person knew their rights!, the Indian lady at the front desk became confrontational and left her desk to come in my face after I made mention that she poorly estimated the wait time when I called ahead 12 mins before I arrived! What was "10 mins was actually close to 2 hours!" ....Doctor not wearing mask despite CDC rules (her reason was she was hot and said she didn't have covid) did not rewash hands each time she entered inbetween each patient, she was eating candy, Xray tech did not close door to room which is standard safety protocol, another tech thought she was about to insert my IV without gloves and when I asked if she washed her hands she got offended when I said but you just walked in here scratching your head with extensions! Then she got loud and defensive causing a scene as victim smh, the doctor was nice and did her best under the stress and demand, but she did not show my xray she only told me what report said and casually handed me the papers vs going over them verbally so I could be clear and understand next steps. Lots of unprofessionalism at this site! Only one or two people showed tact, seemed to be following the rules of standard care, and deserved to be there. Everyone needs to be reaccessed or REPLACED ASAP! The doctor tried to tell me to just go to the ER instead and NOW I SEE WHY! Elmhurst Hospital is grade A status and will most likely give you the treatment and quality service you deserve! I regret giving this place my time and good insurance!!
Sep 6, 2022
Place was Clean, very friendly staff. Was taken care of in a timely manner
Sep 5, 2022
Such a great location. Everyone was so kind and caring for my children.
Aug 29, 2022
The doctor on call was more than attentive and very kind.
Aug 20, 2022
The doctor and entire staff were extremely nice and helpful.
Aug 20, 2022
There is a sign on the front door requesting that people wear a mask and yet nobody in the reception area and/or the waiting room had on a mask including the employees. I was the only one wearing a mask. This really concerned me. I also needed to speak to the Doctor to ask what to take for my cough which was very bad and we didn’t discuss this before I left. When I got home I called and I left a message but never got a call back.
Aug 19, 2022
Dr. Agha introduced me to the DuPage Medical Clinic which is connected to Summit Dermatology. If you are looking for an outstanding dermatologist, Dr. Agha is the best. At the DuPage Medical Clinic, Dr. Kumar and Dr. Holterman are excellent. The entire team at DuPage Immediate Care is supportive, helpful and understanding. I had the best experience and will return for all future health issues.
Aug 18, 2022
Tried to get an appointment at a local Dr and was not able to. Also tried accessing immediate care but because I was COVID positive they wouldn't see me. I called to see if Dupage Immediate Care would see me and they said I could walk in. I was also able to get my meds insight which was a huge plus. I highly recommend!!!
Aug 15, 2022
Everyone was very friendly. The establishment was very clean. The nurse & doctor both listened, nothing was rushed. They really care about your well-being, even down to the on-site pharmacist. It was very easy to make the appointment & convenient to have my prescription before leaving.
Aug 14, 2022
I had a short wait time and the entire staff was very nice and helpful.
Aug 13, 2022
I was hours away from home and they really helped me when I needed them! They were amazing with my kids as well! They pharmacy inside was really quick and convenient! I would go back again!
Aug 8, 2022
We were waiting for see doctor 45 just regular check up for my son. It wasn’t busy that time.
Aug 4, 2022
It was a timely visit and I didn’t have to wait very long at all. I got rx’s for the meds I needed.I just wish that I had gotten some kind of paperwork that I could direct to my internist. Also the bathroom was not very clean with tp all over.
Aug 2, 2022
It longer to find your location than it did to get the covid test. Overall a very good experience.
Jul 30, 2022
I was able to secure a place in line on the internet. The Doctor saw me right away
Jul 29, 2022
The assistance I received was prompt, thoughtful, supportive and reassuring. The doctor, nurse and reception staff were very considerate and made me feel heard and well cared for. Thank you all.
Jul 27, 2022
Dr Wollenschlager was wonderful, and the nurse (?) that gave the shots was great, it didn't hurt! I was impressed with DuPage Urgent Care!
Jul 24, 2022
The staff was really friendly and I wasn't there long.
Jul 18, 2022
I would not recommend this Immediate Care facility at all. After waiting in our car for an hour for our late night facility, our appointment was canceled without our knowledge. When we finally rescheduled and saw the doctor, he was quick to prescribe antibiotics without performing a strep test which I then asked if they were going to do. My daughter is on a other medication and when I asked about taking the 2 together, he said it should be fine. Upon googling and later contacting our specialist, found out it was NOT ok to take together. This is my second time at this facility and my 1st time was not a good experience either. The only positive thing I can say is that the medical assistant was very very nice.
Jul 17, 2022
The doctors and nurses are knowledgeable, have a great deal of expertise in their specialties, and are very compassionate and caring. I would definitely recommend their services to a friend or colleague! 5 stars
Jul 15, 2022
The Dr took time explaining the problem The nurse or whoever gave the shot was gentle and professional (male) We did not have to wait long.. It was clean inside and out.
Jul 14, 2022
I came in Friday for a COVID test and requested a Paxlovid prescription to shorten the duration of my symptoms. The doctor said no problem, told me they would call my pharmacy, and then I never heard anything. I called the front desk, got transferred to a voicemail, now it’s Monday and I never got my prescription. Luckily, I’m feeling better on my own. It felt like I wasted my time going into the clinic, though.
Jul 11, 2022
Great service and knowledgeable people
Jul 7, 2022
Girls at the check in desk could NOT be more friendly. You’re lucky to have them.
Jul 6, 2022
Very friendly and effective health care.
Jul 5, 2022
It was great experience ,despite waiting time, staff is friendly, kind too, M.D.was professional and knowledge, appreciate the long working hours that really help us avoid longer ,unnecessary visits to E.R with longer waiting time
Jul 3, 2022
Medical team was wonderful. Very caring.
Jul 2, 2022
Staff very nice. Wasn't happy with antibiotic gave to me due to when I googjed it it said ir was double strength and 1 am I had a re action and went to Hinsdale er
Jun 30, 2022
The service was excellent I had a EKG and was in and out promptly I will definitely recommend Dupage Immediate Care to friends and family. Lonnie Phillips
Jun 25, 2022
It took awhile to check in as a new patient but once that was completed, the staff was friendly & efficient. Dr. Came in after wards to explain things & give prescription.
Jun 25, 2022
The entire staff was so friendly and caring! I was in serious pain and although they couldn't solve the issue they helped me relive the pain and get connected with a specialist. For the amount of pain I was in, they took care of me so well and really cared. I was very impressed and grateful for everyone that helped me that night!
Jun 23, 2022
liked getting prescription at the same place. leaving a urine specimen was not easy, not enough equipment in restroom to sit the container etc.,
Jun 21, 2022
Your Dr is so great! He has looked at my sister a few times in the past. He always takes great care of her.
Jun 20, 2022
The staff was very friendly and the doctor was very professional. The care my daughter received was very good
Jun 19, 2022
Friendly staff, not too long a wait, instructions for next step in healing.
Jun 17, 2022
Amazing staff and was attended very quickly.
Jun 14, 2022
Doctor and nurse were kind, professional and effective in treating me with marked and quick improvement in my condition
Jun 13, 2022
This was the first time I used the services of the DuPage Immediate Care. I needed blood drawn for the doctor who is treating me and it was a very efficient after my 20 minute wait after signing in.
Jun 12, 2022
Absolutely amazing Drs and Nurses. We always feel listened to and they are so caring! If there are a few people, we can wait in the car and the app tells us our position in line. I sometimes run to Pete’s grab groceries then it’s time to go.
Jun 5, 2022
Everyone was very nice and very efficient
Jun 3, 2022
I spent two hours here for a simple TB test and physical. I had reserved my appointment 1 hour prior and still ended up waiting in total 3 hours to be seen. Medical providers were improperly wearing their masks! Several people in the waiting room were also not wearing masks despite the requirement. Overall I felt uncomfortable here.
Jun 3, 2022
The doctor and nurse were both so nice, helpful, and calming. They helped me with my illness and also made me feel good emotionally as well.
Jun 2, 2022
COVID-19 tests should be free; it is unethical for you guys to charge a physician visit for it. You did not answer the phone. Also, it took 16 hours to get my results and I had to go to another clinic to get a second test for travel.
Jun 2, 2022
The Indian girl at the front desk was unwelcoming/rude and when I told her I had an appointment she ignored me, when I asked for a mask she insisted that I fill out paperwork first before I can get a mask. I literally had to argue with her to get a mask since they were All out of stock when I walked in. Not sure if she forgot about Covid or if she forgot where she worked but she needs way better training but nurses and doctor were great and knowledgeable.
May 31, 2022
Receptionist, billing representative, and medical assistant were very polite and helpful. Medical assistant didneven mind when I asked her to redo my blood pressure. I told her automatic blood pressure machine probably not accurate. She even did third time with old school manual blood pressure cuff. Dr. Cynthia was very thorough doing my physical and has excellent bedside manner
May 30, 2022
Was told a totally inaccurate wait time and then was given the wrong prescription and had to go to the ER.
May 26, 2022
Pls have a good triage team to determine which patients are capable of being seen by that doctor and which aren’t. If you are unable to provide service then don’t let the patient wait for 2 hrs before being told nothing can be done. You should be able to gauge that prior at the time of check in.
May 26, 2022
The staff was very helpful and knowledgeable.
May 25, 2022
I love the care and understanding provided by the staff
May 25, 2022
I got there 5 mins before opening and no one was in the office. In fact I saw a desk person pull into the lot a couple minutes after open time. Then there were issues, no key, couldn't figure out how to unlock the door etc. The paperwork I was given to fill out was for workman's comp which is NOT why I was there. I felt it was very loosely run.
May 24, 2022
I feel the care received was good but the wait to receive care was very long
May 23, 2022
Front desk is not welcoming and unprofessional.
May 23, 2022
This is my first time visiting and I have to say that my experience was horrible due to the wait time.
May 23, 2022
Very convenient and quality care for little ones. Child friendly!
May 23, 2022
Dr. Cindy is THE most caring doctor I've EVER had! She took such wonderful care of me that I can't even express how grateful I am!
May 23, 2022
I did get to see a doctor and have a few pictures taken.
May 22, 2022
Chose this location because you can reserve your spot in line, online. This was the best option with a 5 year old with an injured elbow. Arrived at our scheduled time, remained in our vehicle, as we were told we were 5th in line. After an hour of waiting we were finally next in line - where we remained for another 40 minutes. I called inside and they casually told us to come in and they would “check us in.” Figured we already were, since I had submitted all our paperwork. Walked in to find people not wearing masks, including nurses. One nurse was openly venting how miserable she was and how she was going to call in sick for a week. I understand that medical professionals are being overworked but I felt it was extremely unprofessional for her to be discussing this in ear shot of patients. Once we were finally in an exam room we were taken care of by a Hispanic man, whose name I wish I had taken because he was the only positive part of our experience. He was actually the X-ray technician who took wonderful care of my nervous 5 year old. Apparently he works at a local hospital, which the doctor shared with me and began to describe the violence he says every weekend with so many gun shot victims and shootings. SHE DISCUSSED THIS IN FRONT OF MY 5 YEAR OLD. After she looked at my son’s arm she said we needed to wait for a radiologist to look at the X-rays. This took an hour, without being updated. The X-ray tech was the one who came in to check on us and he apologized for the wait. He said he would check on the radiologist’s progress, who was off-site. The doctor finally came in, with her mask under her nose, and we were told he needed an MRI. They refer patients to Bright Lite where you can pay out of pocket rather than wait for insurance authorization, which could take up to 4 days. Strange. What they fail to mention is that there is not an ortho doctor available to read the MRI! Waste of my time. Will stick with Hinsdale Orthopedics in the future or an ER.
May 22, 2022
The worst place ever never going back there
May 19, 2022
Doctor was excellent. Accurate diagnosis & treatment. Very clear explanation of diagnosis. Extremely kind to 3year old. My issue & reason for mediocre review is that I scheduled an online appointment, and arrived early for scheduled time, but had to wait 2 1/2 hours past my appointment time for 3 year old to be seen.
May 18, 2022
Doctor never closed the door to protect my privacy, didnt give me the time of day and made a suggestion as he walked out the door. FYI the suggestion he gave was something I already stated I was doing. It’s clear he listened to NOTHING I had to say.
May 17, 2022
Doctor gave incorrect information about a prescription. I was told I had to stop breastfeeding on the drug, but that was incorrect. Wait time in the room was unnecessarily long and staff were not very professional. I could hear their conversations about other patients through the door.
May 17, 2022
Professional staff. Easy 1st time check in. Short wait time. Friendly and informative Doctor
May 17, 2022
Interminable long wait time. Only one person in waiting room when I arrived. Then, 90 minute wait for service. Then, had to provide a lengthy medical history. All I needed / wanted was the two minute COVID test. What a waste of my time and my wife's time.
May 17, 2022
Seamless. Great visit as my Son hurt his ankle playing Football. Dr. was excellent!
May 17, 2022
There seemed to be a major wait time. Patients in the waiting room kept asking when they were going to be called. Patients were coming out of their care rooms and looking for staff in the hallway that happened to be laughing and talking about things unwork related. Completely ignoring the Patients standing in the halls. Care given to me was great. I understood everything that was being told to me and the nurse who helped the doctor was kind and professional. Then I received not just my test results via email, but a different patients results.
May 13, 2022
Everyone was very nice and helpful. A very smooth process and little waiting
May 7, 2022
Excellent on all aspects of the experience!
May 6, 2022
Excellent resource using board certified physicians. Got my lab results in 2 hrs for PCR COVID test and respiratory panel. Very helpful
May 4, 2022
5 stars The staff and doctor were very professional.
Apr 30, 2022
Staff was friendly and time to get test was very good
Apr 28, 2022
Dr got panic for nothing, she referred us to the hospital where it was not to and refused to do anything to him, just charged us for nothing
Apr 27, 2022
I did not receive good customer service here. And will not return. I understand that it’s a storage in nurses, by the end of the day everyone is ready to go home. But that doesn’t mean you shouldn’t treat patients with care. My 15 month old had a fever of 103 and I was told he was fine. I shouldn’t have to ask the nurses to do their job. I had to repeatedly ask for my son to be checked out in the room.
Apr 21, 2022
Nurse working there were great with my daughter had a lot of patience with her
Apr 20, 2022
Dr. Mark Holterman and staff were excellent; very professional, knowledgeable and attentive. Thank you.
Apr 19, 2022
Staff were compassionate, respectful and Dr was awesome
Apr 19, 2022
Was able to help me that day and I feel better already.
Apr 15, 2022
very very nice people dr Kumar was excellent i gave them 5 star rated
Apr 14, 2022
I always take my kids here because doctors are prompt, explain to me my kids diagnosis, and medication is dispensed fast in the pharmacy that is next door.
Apr 9, 2022
Always prompt and professional, I prefer Dupage over other immediate care centers.
Apr 9, 2022
Very good follow Thur doctor was patient and thorough in the time she was with me
Apr 4, 2022
Provided some relief but I needed a stronger drug.
Mar 30, 2022
Dr doctor didn’t pull up his mask the first few minutes of my visit!
Mar 30, 2022
Dr. Wollenschlager was amazing. Love her bed side manners and her know wedge she knew what was wrong before any tests came in.
Mar 28, 2022
Very kind, efficient and clean Hardly waited at all. Double registration May be confusing to the elderly
Mar 27, 2022
Quick service and appropriate treatment.
Mar 25, 2022
Guests in waiting room not wearing masks and the front desk did not try to enforce it until I said something to them about it. There was some kind of sticky splatter all over the chair in the patient room, as well as on the floor and wall. Overall facility seemed disheveled and not clean.
Mar 23, 2022
DuPage Immediate Care is my first choice when one of my kids is sick. It's so easy to book, the staff is so friendly and informative and the facility is comfortable if there is an extended wait time (think: peak COVID). I especially love the same-day COVID PCR test results
Mar 22, 2022
It was very pleasant and helped me out with all my v question and answers
Mar 18, 2022
good service from Md. whom I saw within 20 min.
Mar 17, 2022
Service was great! Staff was friendly and welcoming. Facility was clean and I would definitely go back if I need to. There are a lot of rude doctors out there and the one who took care of me that day was so easy to get along with.
Mar 16, 2022
I felt like we were very lucky to have been seen by Dr. Kumar, this week. We needed to rule out Covid-19, because my 9yr old was suffering from a 2-day stomach flu. Dr. Kumar and his nursing staff were friendly, kind and caring. They administered a covid swab, in addition to treating my child’s restless stomach and massive dehydration. And although the recovery has been slow after 2 full days of illness, I appreciated a doctor looking over our situation. I’d definitely return to this facility and I’d even ask to see Dr. Kumar again. His concern and overall kindness really made a difference after a few days of feeling miserable. Thank you for taking such good care of us, DuPage Medical Care!
Mar 10, 2022
They are very thorough, very professional. Best to make an appointment if possible. Without one, you can wait for hours. With one, we were in within 5 minutes of our appointment. The long wait was for a covid test at the beginning of the pandemic, so the long wait was to be expected. There is a wonderful pharmacy on the premises also. Very convenient, also very helpful
Mar 3, 2022
Everyone was so nice & professional & seemed to really care about my issues
Mar 3, 2022
I appreciate the service I've gotten the doctor nurses and everyone was wonderful they helped me will they help me and thank you guys for everything you have done for me
Feb 23, 2022
Very pleased with the staff and the promptness of service
Feb 21, 2022
The service of getting a PCR COVID-19 test for my wife and me was fine other than the fact that Dr. Mark seemed to go out of his way to say that wearing masks and the COVID-19 vaccines don’t work and told us to read the literature. This is contrary to what our personal physicians and trusted people of science have told us throughout this God forsaken pandemic. Needless to say, we were extremely disappointed and will not return to this facility.
Feb 14, 2022
I have been to you before and was very happy. Sorry to say not this time
Feb 9, 2022
The doctor snd the entire staff were very professional and nice I hardly had to wait I would highly recommend
Feb 8, 2022
Went to get a PCR test it was Very easy experience, attentive and friendly staff. Received my results via email within couple of hours. Highly recommend this clinic
Feb 4, 2022
Great staff! Great personalitys and they actually care
Feb 4, 2022
The front desk girl was beyond rude it was as us walking in was making her life difficult or something. If you don’t want to work don’t work but do not mistreat your guests
Feb 1, 2022
Great place to go when you need medical attention. Very nice to receive a call to see how you are feeling after being there. Thanks
Jan 30, 2022
You guys are there for the patient that needs care immediately and are available all the time.
Jan 26, 2022
Prompt, courteous, respectful, competent service.
Jan 23, 2022
Came in for a Covid test. Registration was easy. Wait time was about 20 minutes. Had test results later that evening. Staff was friendly.
Jan 23, 2022
Cost was way above market. Provided PCR test was not what they wanted at the airport - Birthdate was missing
Jan 22, 2022
I had a great experience at your OakBrook Terrace location. It was easy to register online and once I arrived I was immediately seen by Paula who is extremely knowledgeable , kind and patient with my care. I will definitely recommend DuPage Immediate Care not only for the service but the care
Jan 20, 2022
The doctor was great and loved being able to wait at home and in car instead of in waiting room. Had issues getting ahold of anyone in clinic after my prescriptions never were received at pharmacy. May have been an issue with cvs however no one answered the phone, no call back, no response to emails. I physically had to walk back in after being told I had pneumonia and even then, I was told the doctor who was treating me left for the day and I’d have to call back tomorrow because they couldn’t find my antibiotics in the chart. Walked away with only a script for an inhaler. Didn’t get to start treatment until two days later when I had to rebook an appointment just to get my full prescriptions from the first appointment. I know this industry is being hit hard but this was definitely frustrating. I had to rebook my follow up with the front desk receptionist and day of, it wasn’t in their system. Luckily the walk in wait wasn’t long but man, not cool. Dr Kumar and Abed have been great and that’s why I continue to come back. Not sure I’d want a friend let alone a stranger go through with the same experience I had. I continue to come back because I’ve been lucky enough to get this pair of health care providers and I feel like they care about getting me through this despite the operational obstacles.
Jan 18, 2022
You literally saved our family. I had taken my son to the ER at Elmhurst hospital. After 45 minutes in which he was never triaged, I was told he had an additional 3 hour wait. I went to pick him up and found him in a wheel chair vomiting. I took him straight to your facility and he was helped. I, myself had no luck in seeing a doctor at Duly Health care as I had Covid and underlying health issues. You again, pulled through and I am now healthy. There are no words that can express the gratitude my family has for your doctors, nurses, receptionist, pharmacist and facility! Each member was empathetic, patient, and most caring! You are my #1 health care facility.
Jan 18, 2022
Already recommended you to a co-worker
Jan 13, 2022
I like that you are close and offer medical help. I've only been in for COVID vax and a test. Everything was handled very professionally and quickly.
Jan 12, 2022
I'm still waiting for my result . got 3 of these things rating put no results
Jan 12, 2022
Excellent service. Friendly Highly recommended
Jan 11, 2022
Nurse Paula was fantastic. Very kind and helpful.
Jan 11, 2022
Very satisfied with medical staff but I still have not received COVID test results from Friday morning. I've called several times about this and also about my continuing diarrhea. No response. Frustrating and disheartening.
Jan 10, 2022
I was very impressed with the online sign up for my Covid test. When I signed up the wait time was one hour and fifty minutes. The system kept me informed and when I was asked to make my way to the lobby I waited less then ten minutes inside. I didn’t receive my results till the next day but otherwise things went well. I did absolutely no paperwork when I was in the office. Just waiting for my name to be called and received my test and left the facility. Felt safe the whole time. Only wish I wasn’t positive. I will be returning to hopefully get a negative test to resume my life.
Jan 10, 2022
The people who work there are all friendly and knowledgeable!
Jan 10, 2022
I was able to make an appointment on line however, I did leave several messages when I received no answer on the phone and never received a call back. Maybe don't have the option to leave a message if calls will not be returned.
Jan 9, 2022
Wrong test results told I was negative for Covid and I was positive Possibly infected my family due to false negative results
Jan 9, 2022
Dr Holterman brought me back to life I was sick for 1 day with Covid and he really helped me out with the medicines he gave me he is a doctor of the people and should be praised for that thank you so much Dr Holterman
Jan 8, 2022
The service I received at my appointment was great but when I called for a follow up question nobody bothered to call me back.
Jan 8, 2022
Receptionist was very good! She kept everything moving.
Jan 8, 2022
Easy to do everything online and love the waitlist system so you know when to head over!
Jan 7, 2022
Outstanding covid testing program that works well for patients. Very efficient process! Great receptionists.
Jan 6, 2022
I wouldn't recommend because I've been waiting for my Covid 19 results went in on the 28 of December I been calling leaving voicemails no one has gotten back to me at all very disappointing
Jan 5, 2022
Terrible front desk check in service. Total visit took 1 hour 15 minutes VS other facilities done in ten. Check in process slow and running very late. Results like did not work and could not reach a person to help us get results. Bad experience, will not be back.
Jan 2, 2022
Front desk check in process and technical processes were awful. Front desk allowed us to wait over 30 minutes past our time before they realized we were not even checked in. Process that takes 10 minutes at other facilities took over an hour and 15 min here. Test results came in a link that could not be opened stating it was expired. When calling the office to reset the link was hung up on, sent to voicemail. Test results were confusing. Will never go here or recommend again. Providers were nice.
Jan 2, 2022
Was able to get an appointment the same day and received excellent care.
Jan 1, 2022
Was able to get an appointment for day of and received excellent care.
Jan 1, 2022
When we came in for the first vaccine shots, they were on the 2nd floor & separated from the rest of the clinic. This week for the booster, standing around waiting with those getting tested, my confidence level with the clinic, dropped to zero.
Dec 31, 2021
Having to wait 2-3 hours to get a Covid test or seen for a Covid vaccine is wrong, unethical, not medically efficient. Having the registration process rely 95% on technical methods such as text, internet, online processes is also wrong for those that do not rely on email & internet. A more personable method is advised. I had a very good person registering me manually, she was swift, efficient, professional & I am truly grateful for her turnaround time. But when a person comes in to get a Covid test and told a wait of 3 hours go to your car, makes one think why not just stay home and pray for the best outcome.
Dec 31, 2021
My mom was have excruciating back pain. I set up an appointment online for 5. I was informed at 5 that our place in line didn’t start until the new patient form was filled out. She sat in the car for 3.5 hours with the pain while we waited. The receptionist apologized saying she was not sure why people who arrived later were being seen before us. The doctor we saw somewhat misdiagnosed her with based on the X-ray. He said the pain was due to osteoporosis, which she had, and possible sepsis. A day later she went to the er diagnosed with kidney stones and dehydration. He seemed real nice and sincere but disappointed kidney stones were not thought of and we had to make an additional trip to the er
Dec 29, 2021
We made an appointment for a booster and still had to wait 40 minutes. The worst part was that we had to wait with people waiting even longer for COVID testing. There were no visible filters in the stuffy waiting room.
Dec 27, 2021
Quick and efficient considering the covid testing lines across the country
Dec 27, 2021
Appointment late. They said appointments had no relevance. It was whoever was checked in first per the receptionist. The waiting room was overcrowded and entirety too many people given the pandemic. They said i needed to see a doctor even though i was just there for a covid test. When they took me into one of the medical rooms they asked me a few questions and then said a dr would be in and then later someone to do the swab. A Dr never came which was fine. They said test will take 2-3 days unless i wanted to pay 275 dollars. 4 days later no results and i was forced to get tested elsewhere
Dec 26, 2021
Never called me back with test results.
Dec 25, 2021
I am still waiting for my results since Wed 12/22
Dec 25, 2021
My husband and I received our 3 covid vaccines here. Each time it was a very efficient process. Plus the staff was friendly and kind.
Dec 23, 2021
Good service, nice People taking care of the patients
Dec 23, 2021
The staff is great ! Specially the nurses , but the Dr Mark Holterman was the worst. It was the worst visit with a doctor. He was not recommending solutions, he invaded my daughters pain, and he was talking bad about our other primary doctor . Happily the supervisor of the nurses recommended the Covid test .
Dec 22, 2021
Wait time was not long. The doctor that took care of me was wonderful. Very nice, personable and knowledgeable.
Dec 16, 2021
Timely service with professional touch and safety concerns.
Dec 15, 2021
The doctor was very thorough, kind and efficient. He listened carefully and prescribed a treatment that I felt was appropriate for my illness.
Dec 15, 2021
The receptionist disconnected my initial call. I had to call bzck she did apologize
Dec 11, 2021
Dr..Did not do a physical examine. Only went off based of what I was telling him. But never looked at the affected area...I am going for a second opinion
Dec 10, 2021
I arrived early for my appointment for my booster but it took a whole hour to even get seen. I know that it isn't really anyone's fault but still sucked. Everyone who worked there was very nice though!
Dec 7, 2021
Service and attention to our reason for coming to your facility was attended to in a very friendly and professional manner.
Dec 6, 2021
We waited 1 hour for my daughter to see the doctor. Which was ok I understand they was busy. Once we got in the room the doctor less then 15 mins to check out daughter out. Just for him to tell us she has some type of viral infection and to wait it out and her fever should break within 5 day. Number 1 hr did no testing on her to rule out covid, flu or rsv. We had to take her to see her PCP who tested and treated our baby for her illness. The immediate care doctor waisted our time and money.
Nov 30, 2021
You are the only lab nearby that does the RT-PCR test.
Nov 30, 2021
Service was timely and provided by knowledgeable and friendly staff. Extremely happy that you were open on Thanksgiving.
Nov 28, 2021
Good place to seek immediate health care.
Nov 27, 2021
Very thorough and rapid test results, even determined the cause of my issue which exceeded my expectations!
Nov 24, 2021
The doctors and staff were fabulous. I felt well taken care of.
Nov 22, 2021
I haven’t heard back about my results in about 2 weeks
Nov 22, 2021
It was easy to get an appointment the same day. Waiting time was minimum. Staff was very friendly and helpful.
Nov 20, 2021
This was my first visit in your office. I went there for a Covid test only. Not to be registered as a New Patient Visit... Therefore billing my insurance for more than the Covid test. I’ve asked for the office Mgr to call me but that hasn’t happened
Nov 19, 2021
Very glad your medical services are available and you can talk to a real MD about your situation.
Nov 16, 2021
I love to go to immediate care here.. The staff is very welcoming and doctors are very friendly.
Nov 15, 2021
The front reception workers were very helpful. However, Dr. Singha seemed very rushed, and spoke very quickly. We felt rushed by him, and didn't feel as though he took the time to really listen to our concerns.
Nov 15, 2021
This is a good after hours facility. I had a Covid test. However the text message I received said I would be texted when I could come in and be seen. I was not texted and walk in we’re taken before me. So the “save my spot” option didn’t really work.
Nov 15, 2021
Spent $125 for none of my health issues to be resolved. Doctor acted as if he had no idea what I’m talking about even though my ear drum feels like it’s about to explode. Never coming back here again.
Nov 10, 2021
This clinic is a disgrace. I went in to check for potential pneumonia (recovering from COVID). The "doctor" comes in the room, does not even perform a standard check (lungs, eyes, ears, nose). He orders a chest X-ray, and goes on his marry way. Comes back latter to prescribe me antibiotics. I was beyond me how can a doctor not even perform a standard check. I'm sure they are charging the insurance in full. Stay away from this place as these "doctors" should not be allowed to practice.
Nov 7, 2021
Overall it was a very good trip and fix!
Nov 6, 2021
The facility is a bit dirty. Especially the bathrooms. It used to be nice. Also, I needed a blood test, and the first PA that tried to take my blood stuck me three times, and missed my vein 3 times. I got a bit sick. They sent in another girl and she was able to hit a vein on the first try in my other arm. ( for a total of 4 needles in my arm for one test. ) I have large veins as I work out a lot. So that basically sucked. They shouldn’t have people doing blood draws that can’t do them quickly.
Nov 5, 2021
Fast, easy, professional services! I will definitely recommend to anyone in need!
Nov 2, 2021
The staff here is excellent they treat you as they would treat their own family!
Nov 1, 2021
From the front desk to the wonderful doctor I saw—well? I was Impressed.
Oct 30, 2021
I really really love this place. I had no issues what so ever and actually have a serious infection. Dr Kumar is amazing and very friendly and extremely helpful with a great bed side manner.
Oct 26, 2021
Would not recommend. They put you in a room and do not even take a temp, blood presdure or any baselime info. I went for possible strep throat and was swabbed, but was not even touched by a nurse or a doctor.
Oct 25, 2021
We came in for a Covid PCR test. The staff was very helpful and friendly. They tried to put my daughter at ease. I could not of asked for more.
Oct 21, 2021
I was very concerned when they really weren’t interested in what medication I am taking. Doctor had me get X-rays without even seeing me first. Then, when he did see me he said I didn’t need them. I had to ask to be covered during my X-rays.
Oct 21, 2021
Service was excellent people very friendly and the doctor was very good thanks
Oct 20, 2021
Very friendly medical stuff. Big plus is a pharmacy on site.
Oct 18, 2021
All aspects of this visit were of excellent quality
Oct 18, 2021
checking in online and saving spot for last minute school covid test for my daughter and niece & nephews was very helpful. As always when we get seen they are patient with my daughter.
Oct 17, 2021
The staff is wonderful. The service is speedy and how high-quality. Can’t beat them for convenience and quality of care.
Oct 11, 2021
I was not aware that I could check in online PRIOR to arriving. This would have helped tremendously. i also noted that no one I encountered ever introduced his/herself, and said their name.
Oct 6, 2021
As soon as I stated that I was not vaccinated, the physician’s demeanor changed with me. And I told him I had an earache and chest congestion was very bad at night. He prescribed me something over the counter instead of a stronger medication. I have worked in a pharmacy and I am aware of the medications available for congestion. I am literally paying abill to get prescribed an otc medication. Complete waste of time and money
Oct 5, 2021
The receptionist was very nice and the Dr was so understanding and kind. They were very down to earth. The Dr made me feel comfortable and home like he was my family physician. The staff overall were all smiles and very attentive. Maybe I should make him my Doctor.
Oct 4, 2021
Great team. Fast, professional, courteous, human. I would recommend one tweak to your services. I am uneasy, as are others I’m sure, verbally providing Personal Identifiable Information (PII) other than name, when checking in at the front desk. If there is a way around this that would be helpful. Perhaps an ID? I was not asked for ID when I arrived. Thanks again!
Oct 4, 2021
Staff are very short with you and rude. I had issues with my prescription and staff were very non responsive and kept telling me to have the pharmacy call them. Funny because my pharmacy tried calling them hours prior and no one responded to them. There are better places around here. Choose somewhere else.
Oct 3, 2021
I received excellent care and happened to go at a time when the facility was not overrun with patients, so I was in and out in an hour and a half. Was impressed when the doctor said to call her in the morning to let her know how I was doing. Would definitely go there again if necessary.
Sep 29, 2021
I have been trying to contact them for days and cannot get anyone to answer.
Sep 27, 2021
Excellent service, the doctor took the time to explain my diagnosis with great detail and was not in a rush to go to the next patient. Answered all my questions. This kind of customer/patient service is truly hard to find.
Sep 23, 2021
I am afraid to enter your facility again . Apparently there are a lot of untrained staff as a evident by the arguments between nurses and myself regarding dosages, procedures and sterilization.
Sep 21, 2021
Hi I came to your location because I had contracted scabies on a recent trip to Kenya; the doctor never asked how many people were in my house and only gave me enough medicine for me. Once I realized other members of my family had been infected I returned to the clinic for more medicine but was told each family member had to see the doctor. I went to another doctor and the first question they asked was how many people are in the house and gave me medication for the whole family.
Sep 19, 2021
They forgot about me. I arrived at 1.52 and didn’t leave until 4.36. Then the supervisor was trying to find out who’s fault it was while I was still waiting for a throat swab. They used to be very good, but very disorganized and only one doctor in the afternoon.
Sep 16, 2021
I was a first time patient at this immediate care. I waited longer than I would like for being the first appointment of the day. (Around 50 min). My interaction with the physician assistant and doctor was pleasant and went well. My greatest issue was the sizable trash can in my room was completely filled to the top. Because I was the first appointment of the day, I can only assume it was garbage from the prior day. It’s really a bad sight for a medical office
Sep 15, 2021
The staff were very friendly even though they were busy. And the wait time was very short.
Sep 14, 2021
DuPage Immediate Care is great! We always receive a warm welcome from staff and doctors. I never feel rushed. I highly recommend this immediate care center.
Sep 14, 2021
friendly service and knowledgeable docs.
Sep 12, 2021
Little waiting time and I was seen by kind and professional healthcare workers.
Sep 12, 2021
Seen and received appropriate treatment.
Sep 11, 2021
Everyone was very professional and helpful. I was a walk in and they fit me in and were very clear about what my time frame would be and it was exactly what they said. Clean and the test results were fast too. They also called and emailed me my results. I was very pleased and can recommend them heartily.
Sep 9, 2021
I received wonderful comforting service from Dr. Cynthia W. and the rest of medical staff and clerical staff during a very unexpected stressful health issue. The team was efficient and quick as possible for a holiday weekend! I definitely recommend this medical facility. They were fully equipped to give me the best care possible.
Sep 8, 2021
Easy to get the covid test done. Friendly staff. I had the test done together with my husband and we asked to give us the results in writing. We have not received it yet. An email would be fine.
Sep 8, 2021
Very efficient and friendly staff! I asked for an email stating the test results. Did not receive it yet. Neither did my wife Ingrid.
Sep 8, 2021
Accommodating, friendly staff. We went for COVID tests (negative thankfully), and after evaluating my girls, the doctor recommended strep tests, which wasn’t even on our radar. They both had strep, for on the right medication and are on the mend! Excellent care here!
Sep 6, 2021
Everyone that helped me was friendly, competent, professional. Thank you very much.
Sep 3, 2021
Dr. Sharma, was so friendly and genuine. I had to wait which I was totally glad I did. He wad running behind, but the nurse Mary was kind enough to come out and let me know. The Dr. took his time to explain things and was not rushing. I would recommend Dr. Sharma to anyone looking for excellent care.
Sep 1, 2021
Employees were very friendly and helpful. It was a good experience.
Aug 31, 2021
Phenomenal service! Dr Cyndi is absolutely one of a kind and ever so caring! The staff is very kind and friendly!
Aug 29, 2021
covid test ok, anything else consider going somewhere else, got some weird advice and it seems to take advantage of people
Aug 29, 2021
I am very pleased with the care I received. Dr. Cindy is the best.
Aug 29, 2021
Overall everything worked out. The sampling was quick and efficient. The results delivery was later than promised then I had to get a specific cover letter for travel to Canada that was promised at the clinic but instead I had to phone and ask for it. Got it quickly after the call. The price was 50% higher than I paid in Louisiana and 3 x times higher than I paid in Canada for the same PCR CoViD 19 test.
Aug 28, 2021
The type of test, speed of the results and the service was great!! Thank you!!!
Aug 27, 2021
Wait time when an appt was set is only disappointment.
Aug 25, 2021
Too long a wait for the short covid test. And still no results after three days. .
Aug 25, 2021
Care was fine. Registration was confusing. First we were told to register at an iPad kiosk. We did that. Then we were directed to register on our iphone with much the same info, plus were directed by the app to scan our Medicare & ins cards. After we told reception we couldn't do that, they said oh no need we can do that for you. Would've been nice to know that earlier. Why the 2 registrations?? Seems redundant. Think receptionists should've have explained registration procedure better.
Aug 23, 2021
I live next door and I trust Dr. W for her diagnosis...I always leave in good spirits.
Aug 22, 2021
A mixed rating ... the people including front desk staff, technicians and nu