DuPage Immediate Care
1426 Reviews
Got in early and described my symptoms and diagnosis was muscle spasms. Prescription sent to drugstore. Now dealing with getting the pain under control.
Apr 25, 2024
Very nice team. From the front desk to the doctor we received so good care. Thank you team. Doctor explained in details all we need to know and answered all our questions
Apr 20, 2024
Very nice do doctor. I don't remember her name, but she was a lady that took care my throat problem. God bless her🙏
Apr 17, 2024
I was greeted with a friendly smile and generosity when I walked in. Dr., Nurse and staff were all kind and professional. I receive great care every time I go there.
Apr 16, 2024
Dr. Wollenschlager was wonderful. So thorough and engaged. One dose of the new medicine that night made me feel so much better. And I have been to this clinic twice before and received excellent care each time.
Apr 12, 2024
Prompt service, polite and concerned staff.comfortable facility.
Apr 10, 2024
The absolute best staff from the receptionist to the Dr. We were from out of state and I wasn’t sure where to go, I found DuPage Immediate Care online and I couldn’t have ask for better! The Dr was amazing and Abraham did a fantastic job. Liz at the front desk was so kind and helpful. She constantly getting phone calls and people asking her all kinds of questions and never once did she seem annoyed. I am so thankful for the care my son received. It is hard for me to put into words how great of an experience we had. Thank you to everyone involved!
Apr 9, 2024
The doctor on staff seemed to be in a whole other world. She was treating a minor and completely ignored me (Valeria's father) The rays were read wrong, the pain medicine was not sent to our pharmacy, did not put on a splint on a broken wrist. A waste of time. Only reason I'm giving a 1 rating is because of the other staff's professionalism.
Apr 9, 2024
Dr. Hartman is a knowledgeable and patient physician who provides detailed explanations of your condition and offers excellent care.
Apr 8, 2024
Incredible service--better they all the others by far. People that actually care and want to help you. Great Job--I wish I knew about you 10 years ago!
Apr 7, 2024
the wait time was somewhat longer than advertised but the medical staff took their time with me and never made me feel rushed.
Apr 3, 2024
Dr. Cindy was very helpful and through. She was quick, but explained things nicely.
Apr 3, 2024
DuPage Immediate Care is the best. Everyone is friendly, kind and helpful. The doctors are very knowledgeable and patience. They really care about you.
Mar 30, 2024
Fast, Friendly very attentive to the patients needs
Mar 29, 2024
I was in the DuPage immediate care couple days ago, the staff was so friendly, they were so fast, everything was perfect!
Mar 29, 2024
The staff is extremely friendly and the facility is well cleaned.
Mar 29, 2024
Service was great The doctor and the nurse listen and provide the best service
Mar 28, 2024
dr mark ,don't remember last name,but check your records to find out,he wonderful,very professional,great bedside manner,he a credit to your facility.
Mar 28, 2024
Dr Cynthia is amazing and very knowledgeable. Highly recommend her and her staff. Her friendly staff has been very supportive and helpful!
Mar 26, 2024
Excellent professional attention all round, especially the personal caring of Dr Cynthia Wollenschlager. She is very knowledgeable and experienced.
Mar 26, 2024
Everyone was kind and timely, I got a test and diagnosis, and medication was prescribed right away.
Mar 24, 2024
Front desk was great, nurse and doctor were wonderful and very helpful.
Mar 22, 2024
Because service very slowly and doctor n nurse not follow patients just talking about personal life let patient waiting without checking
Mar 22, 2024
I was seen immediately and the doctor was not rushed. He listened to my daughter's concerns with patience.
Mar 19, 2024
I was treated with a high level of consideration and kindness during my visit. The staff was warm and welcoming and since it wasn't busy, I was in an out in no time flat with a proper diagnosis and treatment plan.
Mar 18, 2024
Check-in process was fast and easy. The Dr was super friendly. I was in and out in less than an hour.
Mar 16, 2024
Abraham and Dr. Mark provided the best service. I was very impressed with the whole staff.
Mar 16, 2024
Staff was very friendly, knowledgeable, and kind. Services were quick and registration online was convenient. The hours are very helpful for someone who works late into the evening, like I do.
Mar 14, 2024
This was one of the shortest trips to urgent care that we've ever had and it's much appreciated.
Mar 11, 2024
Very quick and poor medical examination from pediatrician. No tests, no paper regarding examination and medical prescriptions… nothing! I will never comeback with my child to this clinic. Their behaviour is unprofessional.
Mar 10, 2024
Great, fast service and all staff were very friendly.
Mar 9, 2024
The first time I brought my son into the Immediate Care, it was good. The staff was friendly and concerned. Later on when he was sick again, I went in & there was a long wait which I didnt really mind since I work in healthcare and understood. The red haired lady had such an attitude & judged my parenting. She made me call our pediatrician instead & they couldnt get us in that same day so I took my son to a different immediate care. My mom has also had problems with that same lady in the past. The doctors and rest of the staff are extremely nice and compassionate though.
Mar 6, 2024
From reception to treatment. Great place. Professional, clean and prompt!
Mar 2, 2024
Professional, Friendly and Welcoming Team at DuPage Immediate Care!
Mar 1, 2024
The doctor was disgusting with chewing bubblegum with her mouth open. She looked terrible and had a funny smell terrible make up. I ended up just grabbing my stuff and leaving.
Feb 29, 2024
Doctor got my daughter’s medicine dosage wrong. She prescribed her less than 1/2 the daily dose she was supposed to receive for strep. Ended up calling her pediatrician the next day.
Feb 28, 2024
Everyone here is great. From the front desk to the doctors. My children and I have been going here for a while now, and I am pleased more and more with every visit
Feb 26, 2024
I don’t have to wait that long when I check in online and Dr. Cynthia and everybody else are very kind.
Feb 25, 2024
Facility was fine , DR was absolutely awful. Unacceptable.
Feb 21, 2024
super quick service. in and out with a diagnosis in 30 minutes.
Feb 16, 2024
I was very pleased with your service. Fast helpful
Feb 15, 2024
Rushed through me didnt ask the necessary questions and i had to go to my pcp the next day for more tests that were missed due to lacl of questions spent money for nothing
Feb 15, 2024
Efficient and take good care to explain results.
Feb 15, 2024
Dr Kumar was helpful with my GERD checkup. He gave me next steps and things to avoid.
Feb 14, 2024
Staff was very friendly, attentive and thorough. It was a positive experience.
Feb 14, 2024
The service was quick and easy. The staff was very nice. Direct to the point.
Feb 13, 2024
All staff were kind & helpful. The doctor was very kind, friendly & caring.
Feb 12, 2024
The people there were warm and friendly, and the doctor helped me out with my infection
Feb 5, 2024
very satisfied with your service and with the female doctor that attended to me
Feb 4, 2024
We always have great service and care at your facility. The staff and doctors are professional and friendly. We were seen right away and the pharmacist was super knowledgeable.
Feb 4, 2024
Competent. Understanding. Helpful. Thank you.
Feb 3, 2024
The young lady at the front was very kind and welcoming and we had a great experience with the Doctor whom was very pleasant. We also love the pharmacist !
Feb 2, 2024
The receptionist appeared confused and needed more training....the medical assistant seemed to know very little about medical questioning....the place IT SELF, was grimmy and needed cleaning...I did not feel safe or confident in receiving care here. The doctor seemed to be the only person that had a clue of what was going on.
Feb 1, 2024
Excellent service and wonderful Dr!!!
Jan 27, 2024
Love the doctor there! He is so nice and listens to you
Jan 25, 2024
Best service I have ever received! They treated me as if I was the only patient. How refreshing!!!!
Jan 23, 2024
Staff friendly and efficient. Place is super clean.
Jan 23, 2024
We were so impressed with Dr. Cynthia and the staff last Saturday. They were so helpful! Dr. Cynthia provided testing and medication which gave me great relief!! Thanks to all! lynette Hoy
Jan 23, 2024
wonderful staff, check in process was great
Jan 18, 2024
There was no long wait time and staff was were very helpfu, concernl and knowledgeable. I was very confident to put myself in their care.
Jan 18, 2024
Dr Cynthia is the best! Caring and sensitive.
Jan 17, 2024
The doctor had a great “bedside manner” with my 8yr old. She explained wverthing to her in words she could understand and even explained her x-ray and where growth plates were. She made it educational and interesting!
Jan 17, 2024
I was taken to an exam room very quickly after checking in. The doctor analyzed my situation and sent the prescriptions over to the pharmacy so they would be filled quickly, doctor also had a great bedside manner. Overall very impressed and happy with my visit.
Jan 9, 2024
Appreciate how they're quick but also take their time to determine root cause and make a proper diagnosis. I was in/out in about 1hr 15m.
Jan 9, 2024
Dr. Cynthia, was extremely knowledgeable and professional. She gave 100% of her time and made me feel that everything would be fine.
Jan 7, 2024
Excellent response and customer (patient)front desk service. Thorough exam and discussion of concerns. Terrific Doctor and competent staff of nurses, assistants, etc.
Jan 7, 2024
I love that you can reserve your spot in line on the website. The staff is always very friendly. Super convenient that there is a pharmacy at the location that can quickly get me my medication after prescribed by the dr. Everyone is very friendly.
Jan 7, 2024
Although the wait time was long as soon as I saw the doctor I was quickly and efficiently diagnosed and sent on my way. Super convenient
Jan 6, 2024
Service was great. We were seen quickly and I really appreciated the ability to check in online when we were on our way saving us waiting time when we arrived.
Jan 4, 2024
Friendly staff. Check in was easy since I had filled out the forms online.
Jan 4, 2024
It was so easy and everyone was so nice and the doctor was knowledgeable and polite and caring
Jan 4, 2024
Staff was unprepared, never took vitals until asked after being seen by the nurses 3 times snd the doctor asked my son to look at his watch to see his heart rate instead of raking it herself and got really because i questioned why she was relying on a watch. Came up with nothing and prescribed antibiotic's but not clear why. Took a strep test and left everything on the counter, very dirty
Jan 3, 2024
My son recommended that I go to DuPage Immediate Care as he has gone there for his family & I am glad he did. All the staff was very personable & kind to me. Isn't that lovely to be treated as such when you are feeling unwell. The names of staff: Medj, Abdul, Zoheb & Dr. Cindy. I was able to make an apptmnt. online. As it was a busy afternoon (12.30.2023), I did have to wait, but it wasn't too bad. Dr. Cindy was very caring & took good care of me. Julia at your pharmacy was also a very considerate staff member. She was careful asking me questions about my other medications & then instructed me on the taking of the medication for my strep throat & bronchitis condition. I will recommend your immediate care office to anyone who needs such a facility. Thank you!
Jan 2, 2024
The team was great&friendly. Dr.Cythia is very nice person.
Jan 2, 2024
Seen very quickly, staff is amazing, caring, compassionate Love the Doctors and Nurses!!! Very close to my home also!
Jan 1, 2024
Hours of serving Very helpful!!🙏 plus very nice kind, emphatic and professional team!!!
Dec 31, 2023
Many things were very good. Dr, nurse, pharmacist. Had to wait 45 min Even with an appt. Had to call again because meds did not clear it up. Second round, change of meds, call staff was great except they called it in to the wrong pharmacy. But now, all better after being ill for three weeks. Thank you so much!
Dec 30, 2023
Front desk - inviting Assistant staff- personable Doctor - patient/understanding
Dec 29, 2023
service was quick however the prescribed help did nothing for my
Dec 28, 2023
Dr. Cynthia Wollenschlager and her team were able to help me quickly. The Doctor had great bedside manner, and quickly identified what my illness was. All that is left is to recoup and get healthy again.
Dec 28, 2023
I understand i had to take my kid to your location on a holiday but i felt like the first dr was not focus on providing assistance, or to check patient symptoms, maybe dr had to run out for the holiday. 2nd doctor actually saw the ear infection and prescribe meds.
Dec 28, 2023
Caring and knowledgeable with prompt attention to issue.
Dec 28, 2023
I was seen promptly on Christmas Day. I was treated well and able to leave assured that everything possible was done to address my injury.
Dec 28, 2023
Everything was great..took care of my immediate medical condition. Totally recommended. Thank you all..!!
Dec 28, 2023
Dr Mark is such a fantastic doctor! He took great care of my baby! Thank you so much Dr. Mark
Dec 28, 2023
Dr Cindy and Dr Mark are the best doctors you have. This time we got to see Dr Mark and he is so good with my little guys! So professional and fast
Dec 28, 2023
I and my son came in on 12/18 with symptoms consistent with the flu but we were given a strep swab. It was negative. I asked for a full respiratory panel and even just one for covid because I felt something was wrong. I was give different reasons like insurance probably won't cover it which is true. I had clearly stated I had called my nurse line. We have a nurse management line where if we call them and get guided care on where to go it is covered 100 percent. I had gotten everything authorized. I was still denied this service. I even said I would pay our of pocket. Still was not offered any further testing. our mouths were examined and we were told despite having a negative swab we had strep. I do appreciate at least being treated for that but we both were very sick. I finally got up 12/20 and went to another provider. I was feeling horrible. Instantly they said based on my symptoms they would swab me for flu and covid. I and was positive for covid. I then had my son tested and he was too. Imagine how I felt knowing this. I had been around people with covid. Had I been tested on Monday, like I asked and persisted to ask, I would have known this and could have prevented possibly exposing others to covid. I know the doctor and the nurse both at times pulled their mask down once we tested negative for strep but because the covid test was not done upon my request, they were exposed to covid because we more than likely had it then. I just pray I didn't get anyone sick. I lost so many loved ones to covid and I take it seriously. This is my first time getting it and I just hate that something as simple as a swab was denied to me. I can totally understand not being given a full panel if I we didn't have symptoms, but this was more so I think because they were slammed. It couldn't be about insurance because I worked in Healthcare on the admin and billing side.There was cause to warrant further testing because of the symptoms I and my son had. Overall the staff was kind.
Dec 21, 2023
Very quick and thorough care that put me on the mend.
Dec 20, 2023
This is my favorite! Love how they help me when I need it!
Dec 19, 2023
Wait time was estimated 25 minutes. My appointment was for 9:55am, wasn’t seen until 10:40am. Dominant complaint was a sore throat and cough. I was tested for strep but was not evaluated for the cough. I ended up in the ER 24 hours later diagnosed with RSV. Could have prevented the ER visit if I was properly assessed for both the cough and the sore throat.
Dec 19, 2023
Ladies in front desk were nice and helpful
Dec 16, 2023
We were taken care of so fast it was a joy.Nice doctors and very good at what they do.Will always go there instead of the hospital.
Dec 12, 2023
Dupage urgent care was easy and quick. I got quality care without a huge wait and from a compassionate care team. Their online system was easy to use and I appreciated being able to reserve my spot before I got there. They even helped me find a 24 hour pharmacy to fill my prescription. Overall I would recommend this urgent care.
Dec 12, 2023
They denied me service bc my insurance had not kicked in. I explained the situation and the receptionist told me shouldn't couldn't bill me and that I needed to pay with cash and go through billing and get reimbursed when my insurance kicked in.
Dec 11, 2023
I scheduled online prior to arrival and had a short wait. I saw Dr. Mark, again, who is very personable and knowledgeable.
Dec 9, 2023
I love this immediate care! The doctor was amazing and so helpful! She was caring and did everything to help my son. I highly recommend Du Page Immediate Care
Dec 8, 2023
Doctor was friendly, but having trouble following up and receiving after visit care information. Would not come back.
Dec 7, 2023
Great people awesome service, very very helpful people. highly recommended
Dec 6, 2023
Good care and support from Dr.Cynthia
Dec 5, 2023
Great service, doctor very professional and knowledgeable
Dec 4, 2023
I was the first person to arrive. I needed a chest x-ray. Instead I was charged a $40.00 co-pay. To see and be examined by a Doctor that never examined me. I was asked where to send my prescription. Again I was there for a simply chest x-Ray. I have been to other Urgicare x-rays were as soon as the room became free. It wasn’t final after the Doctor saw my order he immediately sent ma for an x-Ray. That was after waiting for the machine to warm up. I wanted over 1hour. Simply unacceptable.
Dec 2, 2023
Very friendly, prompt service Very clean facility
Dec 1, 2023
Walking into the facility first time in my life and I like what I saw it very nice and organized
Nov 30, 2023
Staff is very helpful as well as doctor listen very simpathically and guide me ,it relife me, I am great full to all of you.
Nov 28, 2023
Every person we saw was great, from the sweet young girl at the reception desk, to the first doctor, the second one and then the sweet woman who gave my daughter stickers and suckers. Great experience!
Nov 27, 2023
Doctor Cynthia and staff are amazing. Thank you.
Nov 26, 2023
They were excellent. Dr Cynthia is the best! Nurse Heba was so kind and patient and i am so thankful that they were there that day. Thank you
Nov 26, 2023
Son had strep throat. They sent him antibiotics without knowing/asking/recording his weight. The antibiotics dose changes based on weight. Not the first time they have sent the wrong dose of medicine. We won’t be returning.
Nov 24, 2023
This was my 3rd time here. I'm happy to have found this office. And the staff is outstanding, professional and polite. Dr.Wollenschlaeger was so helpful and kind. She answered my questions and listened to me. Thank you.
Nov 22, 2023
Very slow moving. Doctor told us she was giving us an antibiotic and ear drops for my daughter. Well when we got to Walgreens we got the antibiotic, but no ear drops and then a steroid and fungal cream. Never mentioned that. No paperwork was given.
Nov 21, 2023
The physician, Cynthia was absolutely phenomenal. My overall experience was great! I don’t remember everyone’s names, but the lady who worked in the front was amazing. The two nurses were amazing and the tech was amazing as well. Highly recommend this community care. 10/10
Nov 21, 2023
The Dr. Holder man was great. Didn’t have to wait very long.
Nov 20, 2023
I was seen quickly and the doctor went out of his way to try to help me.
Nov 18, 2023
The Dr that has seen me there a few times is amazing always right on and caring and gotten to the issue right away. Except this time my breathing is not getting better
Nov 16, 2023
The facility is very clean. The personnel is very professional and polite. I always feel comfortable coming here. Keep up the good work.
Nov 16, 2023
The service that we received was wonderful
Nov 16, 2023
Everyone was WONDERFUL! The women who checked me in were friendly, caring and super helpful. So was the gentleman that checked my vitals. And the care I received was top notch! I definitely trust them to take care of me.
Nov 13, 2023
Very unlikely to recommend. was prescribed medication that was not safe to take while breastfeeding. Made it very clear that I needed a medication safe for breastfeeding. Did my own research on prescription and had to get medication changed.
Nov 12, 2023
Was great service and fast. Me and husband like coming to this clinic. Front desk always nice nurses and doctors always making sure we are good.
Nov 12, 2023
Great staff, an excellent doctor. So grateful I got great medical attention.
Nov 11, 2023
I was very impressed by this clinic. They took my concerns seriously, and were respectful of my medical history in determining how best to prescribe care. I was seen quickly, and felt very respected and felt that my voice was heard in treating my illness. I would definitely recommend this location! The staff is kind and caring and the service was very fast.
Nov 6, 2023
Short waiting period. Doctor very supportive.
Nov 5, 2023
Staff was very nice and was easy to find the building
Nov 1, 2023
Staff very courtesy, knowledgeable. Gave good recommendations for treatment. Didn't have to wait long to be seen. Everyone was very professional.
Oct 31, 2023
Convenient location and online registration speeds check in process. Had to wait a bit for others ahead of us but doctor was warm, friendly and informative.
Oct 28, 2023
This visit was extremely quick and easy, but this and other visits kinda give you the feel of a pop up facility vs Loyola's next door
Oct 28, 2023
Good hospital, I just wait a little bit.
Oct 23, 2023
Debra at the front desk who handled my case was incredibly rude and condescending during my visit. She spoke with me as if I was a child and I did not feel listened to when I said I would like to see a doctor because I was in pain, she invalidated me by asking if I was really feeling that and to warrant an appointment and not just get a lab test, she seems annoyed by my request. After waiting for over a hour and thirty minutes she came in to provide snacks and water I raised my hand to speak to her to let her know I had to leave as I had received an unexpected call. When I politely let her know that I would be giving up my appointment she was unprofessional enough to cackle and stifle her laughter in my face unable to conceal her contempt for me. And said and exasperated “okay (insert my first name here)” I ignored her rude behavior and just asked to confirm that I didn’t need to sign out to leave she kept calling out multiple wrong names to me so she could “scratch me off the waitlist” as if that wasent readily available information and as if she didn’t already say my name correctly only minutes prior drawing attention to the situation that wasent necessary. Other patients were staring at us and were uncomfortable with the needless tension she was creating. I didn’t not make a scene and simply walked out saying “thank you”, she did not deserve my thanks. I hope trying to make a joke out of me was worth it. Aside from my disrespectful experience. The wait times were longer than the estimated ones placed the website, I saw care faster elsewhere and was treated much better and was much more comfortable, I made sure to let everyone know not to go here. I am a medical student and future provider will not do business with this facility if prompted to in the future.
Oct 21, 2023
Very pleased with their customer service and efficiency. Im almost 95% healed after 3 days.
Oct 21, 2023
I have never had a bad experience here at DuPage Immediate Care- the staff is always friendly and helpful, and the doctors are knowledgeable. This is professionalism at its finest.
Oct 21, 2023
I called the pharmacist because I had a reaction to my medication. She connected me to the MA desk. I explained in my message my red flushed face reaction but didn't get a call back. I took an allegra and it seemed to help. I was taking dexamethasone and arithromyacin
Oct 21, 2023
DO NOT GET INVOLVED WITH ANYBODYS DECISION .
Oct 19, 2023
Fast service and the people who work there are very nice doctors are perfect diagnoses thanks for your support and help
Oct 18, 2023
It was easy to make an appointment, the staff saw me relatively quickly and they were able to handle my issue with no problem.
Oct 17, 2023
Very caring and up lifting personal and staff.Nail it with my issues and gave me great treatments.I always go to this site and the idea of my drug pick up in the same building is great.Always get sick when my Doctors are not in and they never take emergency appts when one is sick.Wonderful ideas with urgent care, best idea ever for us as citizens.Lots of time I get better quick care.Thank you all at DuPage Urgent CareYour service was great and my number one place for care.Only negative was the Waite time.When your sick who cares one needs care ,must be patient.Love Dr. Cinthana.
Oct 15, 2023
Staff was professional and friendly. Made an appointment and wait time was minimal. Left my pharmacy card at home but pharmacist was very helpful to assist me with finding my insurance.
Oct 15, 2023
Everyone from the front end, PA , nurse , Doctor was so sweet and respectful. My daughter loved the doctor , my go to place for immediate care, I prefer driving 35 mins than going to nearby immediate care centers.
Oct 12, 2023
The doctor prescribed me the wrong medication that was supposed to be for my eye but prescribed one for ear and it would have been bad if I put in my eye because all the warnings said ear only.
Oct 10, 2023
I was seen promptly and diagnosed. Given an RX for my issue. All staff were friendly and understanding of mt situation. Very plesed.
Oct 9, 2023
Fortunately, this is the first time I have been to an urgent care facility where it didn't take hours to be seen.
Oct 9, 2023
The Dr. Was very patient and kind. My daughter felt so comfortable and even asked if we can go back next time she is sick. She is 5 and sometimes it’s not always easy for small children to not be frightened at the doctors office ecspecially with a new doctor from her PCP. Thank you for making our first visit quick and a good experience
Oct 8, 2023
Front desk staff went through extra work to ensure my insurance was accepted. The wait took a while, but that might have been due to the insurance call and lab work.
Oct 5, 2023
Long wait time in exam room, left with no results, got called past 10pm to drive back and get results. Waited over 3 hours
Oct 5, 2023
Can you check and see if i left my clear frame prescription sunglasses there
Oct 4, 2023
Great dr’s & great staff very friendly & comforting thank you ..
Oct 3, 2023
I walked in and was seen very quickly. The place looked very clean and modern. The staff were all friendly and very helpful. Best of all, they are one of the few places that actually takes my insurance
Oct 2, 2023
Dr. Mark Holterman is very caring and empathetic doctor. I was very impressed. Wait was short and and all process was quick without hassle. Nurses was professional and nice.
Oct 2, 2023
I felt completely comfortable and I was well taken care of. I definitely will be back.
Oct 1, 2023
The wait was not too long and when seen, the doctor and staff were very nice and efficient. Feeling better now.
Sep 30, 2023
Everyone at DuPage Immediate Care is always so caring and compassionate. We <3 DuPage Immediate Care!
Sep 29, 2023
DuPage immediate Care in Oakbrook was very attentive to my need friendly polite and professional.
Sep 28, 2023
Very helpful at reception. The app to check in and give insurance details via the phone is great. I was seen relatively quickly and the medical staff were friendly and helpful.
Sep 23, 2023
Very easy to get in with there hold your place in line option, available on line. I like that they give you how long your waiting time is before you come in. That's why the hold your place in line is a great feature.
Sep 22, 2023
Efficient service with intelligent, kind and professional staff.
Sep 19, 2023
$300 to not really find out why I was sick. Doctor was great. The lady bossing around the lady who took my blood had unacceptable sanitation practices. The guy I talked to on the phone didn’t have the answers to any of my questions and seemed annoyed that he had to ask someone else. I came here because it was the closest to my house and was open, but I probably won’t return.
Sep 13, 2023
It was fast they are really nice and good doctor I recamomended
Sep 12, 2023
Team is attentive, great sense of humor, they are passionate on helping those in need.
Sep 11, 2023
I had no wait I just walked in and was seen. You can reserve a spot online and fill out the paperwork online as well. The doctor was very kind and understanding. Medical assistant was also very polite.
Sep 9, 2023
The receptionist was very nice and knowledgeable. The doctor was very friendly and listened. I didn’t have to wait very long to be seen and I came in as a walk in. I was surprised the intake registration information was done through me using my phone instead of paper and pen. It seemed to be faster and more of a safe environmental practice as well.
Sep 8, 2023
Great Service!! Dr Cynthia and her staff were very courteous.
Sep 8, 2023
I was handled with courtesy from the moment I walked through the door. The nurse that talk to me was amazing and the doctor took great care of me to.
Sep 7, 2023
Location and the ability to see a doctor in a timely manner was great. I brought my mother in for a condition that was misdiagnosed by another doctor. The doctor at the clinic knew immediately what the problem was and had it addressed that day. I wish I had come here first.
Sep 6, 2023
Dr. Attanasio is incredible...as is really every nurse we've had during our visits. The team covers so much territory and is one step ahead (ie school forms!) I have lived outside of Illinois (California in particular) and that is not always the case
Sep 5, 2023
This was the third immediate care we went to on a Friday night. I'm just so thankful they we're able to see my son who was in pain with an ear infection.
Sep 4, 2023
Everything went well and the care was excepted
Sep 4, 2023
Service is great. Physician's assistant and doctor were knowledgable and incredibly kind. Will definitely recommend.
Sep 4, 2023
Very long wait, even thou I had a appointment Doctor was in exam room 2 minutes, I would have appreciated a little more as it was my first time
Sep 3, 2023
Fast and courteous service. I was in and out of there in less than 30 minutes, including going to their pharmacy. I've been going there for years and have never had any issues.
Sep 2, 2023
They got al information ..but not list of medications I am on. I was given Paxlovid rx. I am on Rosuvastatin and amlodipi. And donepezel. I was not asked to stop Rosuvastatin. The brochure recommends to stop lovostatin and simvastaton. Doesn't say any thing about Rosuvastatin or Donapazel. So I had to call back my PCP and find out other than that everything was Ok.
Sep 1, 2023
The care I receive from Dr. Holterman and the entire staff was amazing! They are compassionate, organized, and made me feel comfortable and informed throughout my appointment. I’m so grateful to have found them and will be recommending to anyone I know in need of care.
Aug 28, 2023
I was not aware you can make an appointment. This would have been helpful. As I was next three times. People with appointments went before me (as it should be). The reception staff is first rate and Dr. Cindy rocks. Well done in solving my bee reaction.
Aug 26, 2023
So many reasons to use this particular immediate care facility. Reception was friendly and helpful. Not a long wait to be seen. They were open longer than any other immediate care in my area. Until 10pm on a Sunday! Dr. Cindy Wollenschlager was great. She was training Zohaib who was just as awesome.These people are so caring, knowledgeable and thorough. I could not have asked for anything more. Going to immediate care on a Sunday evening is not how you want to spend your weekend, but Dr. Cindy and staff took care of everything. Thank you all so much!!
Aug 24, 2023
The doctor was very friendly, accommodating, and thorough, and I LOVE that you require masks.
Aug 23, 2023
The clinicians and doctor were very kind and attentive and took the time to explain to me about the low back (where I was having pain). I needed immediate pain relief, which was attended to, and also to address the underlying issue (for which I received a referral). I wasn’t certain the urgent care would treat low back pain like mine and was very positively impressed by the experience. It was an efficient visit and a few days later I am feeling somewhat better with an MRI scheduled to help understand the root cause.
Aug 22, 2023
The doctors are good. Sometimes the wait is a little too long and sometimes it is fast. Depends on the shift but the last visit the person working behind the counter was not friendly and made me uncomfortable. She wasn’t doing her job and had us do it all online when we had no signal inside the building. But our other visits the lady working behind the counter always helpful and nice.
Aug 20, 2023
Everyone was very kind and understanding.
Aug 17, 2023
Absolutely Everything Was Perfect. I am glad I have an Immediate Care Clinic I can go to if I need to again. Thank You Sincerely.
Aug 15, 2023
Office staff at the front desk assisted me with the sign in process when my phone kept reverting to a previous screen. I was seen in a timely manner and the doctor helped me quickly.
Aug 14, 2023
I was treated quickly and competently. It’s so much better the the ER!
Aug 13, 2023
I didn’t have a problem with the wait, what I had a problem with was the fact that when I was done with the visit the person that took me to the room and returned after the visit told me to wait while waiting another person came in and told me that I was done and could leave. I left with no paper work (that’s on me) and he then told me that the prescription would be at the Walgreens and I informed him that I wanted my pick up to be at Walmart. I had been there so long I left and went to the Walgreens the technician couldn’t find the prescription. I called back and the receptionist informed me that the prescription was indeed at the Walmart. They lack communication and that’s a concern for me!
Aug 12, 2023
The staff was super supportive and understanding. They were extremely busy but got to me in a timely manner. The doctor was very thorough and listened to my concerns.
Aug 11, 2023
The doctor was very unprofessional with bad bedside manners. Her gum smacking was very distracting and I could barley understand her. I honestly question if she and the other staff have valid licenses to practice. I will not be back to this facility and will not recommend friends or family to go there either.
Aug 10, 2023
The staff is very helpful and courteous.
Aug 8, 2023
Very professional and attentive staff.
Aug 7, 2023
Everyone from the Dr.H to the nurses and front desk were caring and professional.
Aug 7, 2023
Excellent service. Receptionist, medical assistant, doctor, and the nurse were incredible. They were kind and got us out of there fast.
Aug 6, 2023
The staff, nurses and Dr were Excellent !!
Aug 2, 2023
I felt I should have received some written documentation about my condition. You asked for my email on 2 forms!! When you don’t feel well you don’t retain information. Nothing to show my primary!!
Aug 1, 2023
Quick and easy. Got a solution right away.
Jul 28, 2023
Nice and personable personnel. Excellent doctors.
Jul 28, 2023
The physician was competent and knowledgeable about my situation. The team members were very kind.
Jul 26, 2023
The doctor is so sweet please tell her thank you for being such a sweet person .. it helps so much when you don't feel well. God Bless
Jul 25, 2023
Very informative and helpful. Doctors were great and addressed concerns. Treated with respect and kindness. Nurses were helpful and were able to help articulate issues.
Jul 24, 2023
Everyone was so nice, personably, and friendly. The Doctor was professional and knowledgeable. The balance of the support staff was awesome and we joked around a bit. A wonderful time despite having to go to the Doctor. Thx again
Jul 24, 2023
I usually to not recommend Drs or facilities because everyone has a different experience depending on their personalities is the review or survey you will get. But I found my experience exception with your dr and facility!
Jul 24, 2023
The process was very efficient, the people there treated me very respectfully and the doctor was excellent.
Jul 23, 2023
timley response, Dr explained his observation and recomendations well
Jul 22, 2023
The staff was generally great, but I did NOT like the way they handled telling me my results. I went for STD testing, and when they called to give results they said "you have herpes" without first giving the context that it's the regular cold sore kind that 95% of the population has. That's an infection that they should NOT test for unless if you're having symptoms, as many other places do. The whole thing was handled poorly. If it wasn't for that, I would have absolutely recommended this place to others.
Jul 21, 2023
The staff was very nice and efficient during my visit. However, since my visit I have left 3 voicemails, spoken to staff twice and sent a message on the portal requesting to be contacted regarding the radiograph findings. I’m going to literally have to drive there and get an answer because the 2 times I called I was put on hold for 20 minutes and then hung up on. It’s been like 2 and a half weeks. Is there some policy where once you’re discharged they never speak to you again?
Jul 17, 2023
From the staff, to the doctor, very professional. The doctor listened to me and prescribed the correct medication I needed to relieve pain. Thank you
Jul 17, 2023
Office was clean, staff was professional and doctor was very experienced.
Jul 17, 2023
I’m thankful for the staff they were so caring during my medical emergency .
Jul 16, 2023
The service was excellent and expedited. I did have to wait for another doctor to come to work on a Monday. My whole family uses this service provider.
Jul 12, 2023
Great professional efficient friendly service. I loved it! Thank God for professional people.
Jul 10, 2023
They get you in listen to your problems and help you correct the problem and send you home satisfied
Jul 9, 2023
Friendly, resourceful, supportive in all the needs of the family to get by. I really enjoy working with Jesus laid back approach. He speaks to you like you are a friend. I appreciate his positive attitude and consistency in supporting me as I maneuver being a single mom in school while working.
Jul 9, 2023
The clinic hours are amazing and the staff were all very friendly and courteous the entire visit. The kiosk sign in was very convenient as well. I highly recommend this clinic for those of us that are busy and cannot rely on our doctors office for an opening and canceling by the office as well.
Jul 6, 2023
I’ve always had positive experiences as well as positive strep test!!
Jul 1, 2023
Waiting time is acceptable, good doctors
Jul 1, 2023
Everyone was very helpful and friendly
Jun 30, 2023
incomblete, or lacking treatment care,ie,ice packs, elevate,pain RX
Jun 29, 2023
Excellent Physician and Staff. I am very pleased with the service that I have received.
Jun 29, 2023
The staff was extremely friendly and I was able to get what I needed, thank you so much!
Jun 27, 2023
Dr Cindy was great. We were there for a sensitive issue and she was amazing how she handled making my daughter feel comfortable. Really appreciated the time she took and care she provided.
Jun 27, 2023
I had a very real health emergency where I was previously (same day) at the Good Sam hospital ER. After being treated by the hospital staff absolutely terrible and I was not at all important to them, I was literally just "another number" to their day for them to collect a paycheck, I had to leave after 3 excruciating hours of waiting to be seen in really bad pain. Even the nurses at the hospital ER were very rude. I was in very serious and agonizing pain and the ER just did not care. I decided it is best to just pay out of pocket somewhere else to be seen ( I have HMO insurance and not accepted everywhere) I went to see Dr. Mark at DuPage immediate care for an emergency visit and was seen immediately. He was caring, compassionate, gave me advice as to what to steps to consider next and prescribed me the medication I very much needed until I can create a new health plan with my regular doctor. Also my visit was only $125. I would of had to pay $500 at the hospital ER with my insurance just to be treated badly and maybe not even with the proper medical attention needed. I'll will never use ER again if I can avoid it. I've never had an ER experience before this. From here on any emergencies my family may ever have we will be going to DuPage immediate care if we can. They were absolutely great and I was able to get my prescription filled immediately right there at their pharmacy. I also was able to check in ahead of time on my smart phone. They really saved me that day. I'm am so very grateful for this clinic.
Jun 26, 2023
I came in around 8 pm one night feeling very ill. I was able to get in right away; the doctor was compassionate and able to diagnose and prescribe medication that got me feeling much better. So glad they were available.
Jun 24, 2023
Love the Doctors at this location. They are so thorough and kind.
Jun 23, 2023
Very nice location, easy to find. Welcomed and instructed to sign and fill in papers. Not a long wait. Doctor and nurses very efficent. I got good news and service.
Jun 20, 2023
Glad we found this place fast check in Dr's are great and facility clean
Jun 18, 2023
Fast service and doctor/assistant were easy to work with and knowledgeable
Jun 17, 2023
We have just moved to Chicago from another country and my baby son got red rashes on his whole body. We even did not have Insurance yet. They accepted us without any appointments and we paid 125$ for accepting and checking my son and giving prescriptions for medicines. Another point is that they have a perfect pharmacy. Pharmacy attendant is very helpful and medicines are reasonable. I recommend this place for one who need help medically.
Jun 16, 2023
Great service and staff. Very friendly and professional.
Jun 16, 2023
The doctor I had was amazing and so kind and took very good care of me.
Jun 14, 2023
The team was no prepared to take in an infant/toddler patient. They didn’t take his temperature or weigh him properly. When they needed to calculate his height for the medication dosage they brought out a black sheet of paper to see “how many sheets of paper he was”. I had to show them how to properly measure a toddler. They then sent the prescription to “to the pharmacy down the street”. There are several. The pharmacy they sent it to was closed.
Jun 14, 2023
Late at night, staff was helpful and patient
Jun 13, 2023
I was seen and taken care of in a timely fashion.
Jun 13, 2023
Great service in and out and most of all great customer service!!
Jun 12, 2023
The staff are friendly, knowledgeable and efficient. The facilities are excellent .
Jun 12, 2023
The nurses and doctors there were sooo nice! Even the receptionist! I will be switching over to go there for primary care as well!
Jun 11, 2023
Wait time was spot on. Staff was friendly. Doctor listened to my concerns and did not hesitate to treat. Very pleased. I would recommend family and friends.
Jun 11, 2023
It was extremely fast service. The doctor was very friendly as nurses well.
Jun 10, 2023
I checked in and was attended to by a Dr with 5-10 minutes. My script was filled on site and I was back on the road in less than 25 minutes.
Jun 9, 2023
I like the doctor but to spend hours at the clinic just to get a blood test was less than convenient.
Jun 6, 2023
Great service and attention to my need, thank you very much!
Jun 5, 2023
I LOVE this facility! Everyone is ALWAYS so kind, welcoming, and caring no matter who you get! It’s my go to place over our PD and emergency, easy, fast, kind, caring!
Jun 3, 2023
I was a walk-in and my wait time was less than 15 minutes.
Jun 3, 2023
Doctor was amazing, very attentive, and caring, professional and easy to talk to
May 31, 2023
Everything was OK. The only thing I taught it was unprofessional. The receptionist they all were rude and had an attitude problem, and the person doing the stitches need to practice better i saw hoe he was doing the stitches and was ripping my skin of on how tight he was doing the knots luckily I was numb didn't feel it but u can see it
May 30, 2023
Very good service helpful with questions would go to them again if needed.
May 24, 2023
Great service, clean facility, and had me leaving with a smile on my face, which is not how I was when I walked in! Dr and nurse were excellent, thank you so much!
May 24, 2023
The doctor, all the staff including the pharmacist were courteous, explained diagnosis and treatment clearly. We will recommend your clinic to others and want to thank you for your professional courtesy and exceptional care.
May 23, 2023
The doctor was absolutely wonderful. Since I saved a place in line once I got there we went right into a room. Office was clean staff was pleasant and friendly.
May 23, 2023
Just super care throughout the organization. Really happy we found this care facility.
May 22, 2023
Excellent service! Staff was friendly and very efficient. Dr was very nice with a little dry sense of humor. We will always welcome a little sense of humor when not feeling well.
May 20, 2023
My daughter was suffering fir 4 days drom Strep throat infection. The antibiotic prescribed was not working. We came in, staff was wonderful. We were fortunate that doctor Mark Henderson was there to take care of her. Gave her 2 shots and a stronger antibiotic prescription. Next day her fever had dropped from 102 to almost normal. Two days later ahe recovered miraculously, attended her graduation, & went back to playing her friends. Thank you so much doctor Henderson. You are special.
May 20, 2023
I felt very comfortable with the staff. The doctor was extremely helpful. I really appreciate everything you guys did.
May 19, 2023
The doctor was wonderful kind and compassionate
May 19, 2023
The girl at the front desk and the wait time were unacceptable. We checked in online which had an estimated 1 and half wait, arrived and waited an additional hour and half to be brought to a room. Witnessed the responses the girl at the desk had to fellow employees, other patients and the conversations I had with her…. she needs additional training or a new job. She was incredibly unhelpful to everyone.
May 17, 2023
Everyone was great from check in to walking out the door. Made my 9 year old patient very at ease with treatment
May 16, 2023
Very disappointed, I went to get tested for Covid and a lower back pain and when I called to get my results they didn't get them and they do swabed my nose and get the test. The receptionist say something about billing the I surance when I could of pay for my own test. Now I'm so si k with Covid and they couldn't give me complete set of medicine as they gave to my husband with have Covid symptoms as well. Don't understand how come they could gave him 5 type of different medicine and I just get Codine and PAX. And they didnt even see my lower back pain, the dr told me to come back for it. Not good at all
May 16, 2023
The front desk was great. We were seen in less than 5 minutes. Diagnosed quickly. Doctor Mark Was fabulous, professinal, great. I want to wrap him up and take him home as my primary. Wonderful to talk to, listened to us, and gave us the right meds. Pharmacy right there was great. Prices reasonable and saved us so much time. Thank you!!
May 15, 2023
Staff was amazing! Amazing Drs! Thank you!
May 14, 2023
I really really liked this immediate care because doctors are very good and they precibe medicine right away!!
May 13, 2023
Came in with what I thought was a piece of wood in eye. Cleaned it and only found lacerations. Followed up with eye Dr the next day and they said immediate care did all the right things.
May 11, 2023
There was only one doctor present and lot of patients. It’s like 3 hour waiting It’s sad people in pain and Lind waiting Why is called urgent care than???
May 9, 2023
I was traveling on business from Charleston and I had an allergic reaction to some of the OTC medicines that I was taking for sinus/cold symptoms. My mouth and cheeks were swelling and I was panicking. By the time the symptoms were ramping up, DuPage was the only urgent care open and they welcomed me in and quickly took care of me. It was a tremendous burden off my mind and I was able to travel back home the next day. The staff was excellent, compassionate, and profession. Dr. Holterman took time to understand my situation and took decisive and effective action. Thank you, DuPage Immediate Care.
May 7, 2023
Care was efficient, and I got the help I needed when I called back with a question.
May 6, 2023
I like your place, your staff, and the timing
May 5, 2023
I was there for a sore throat, they prescribed me something that after a month I still have cough and sore, idk if it was a short treatment for what iI really needed!, so now I must go back again to get a new treatment
Apr 26, 2023
Great place! Great doctors! Highly recommend!
Apr 22, 2023
After waiting over a when being quoted 40 min we finally got in a room and waited another 45 min for X-rays and to see a doctor. I called for 2 days trying to speak with someone to get my sons images to show the orthopedic and keep getting passed around on hold.
Apr 19, 2023
Hours are great (late night after EEH is closed), staff is friendly, place had no ventilation or air on (was a hot day too and baby had another fever), waited over an hour in a half with fussy baby. From patient prospective seemed like if you had an appointment ahead of time it trumped the severity or discomfort of patient struggling (no triage), when finally seen - NP was straight forward and able to provide us with script for antibiotic to 24/hr pharmacy down the block (always take paper script as there is an issue with electronic prescribing, Walgreens pharmacist made comment “we never get their e-scripts from over there”). Also smelled like food and aerosol scent fresheners. Only giving a 3 star for friendly demeanor and bc my baby got the treatment needed vs the expensive ER bill.
Apr 19, 2023
I’ve had good visits there but this last one was absolutely horrible. I was left waiting in a room for over an hour and all I needed was the result of a strep test. Dr. Wollenschlager said my son had an ear infection with barley looking in his ear (my pediatrician said his ears were fine when I went the next day). She wrote the wrong date in the prescription and THE WRONG DOSAGE. Thank goodness the pharmacist caught it. The doctor seemed loopy and spent time telling me and my young son about other patients she had seen which was very unprofessional and now my son has a fear of getting a tick in his ear. Overall, not a good experience.
Apr 19, 2023
Alot of paper filling and long line to wait!!! Service do not know how to communicate with children.
Apr 19, 2023
The front desk staff are friendly, patient and helpful. They always greet us with a smile and even remembered us when we returned a few days later. The nurses and doctors are very knowledgeable and kind to their patients. They take the time to listen and answer questions even though the clinic is often busy.
Apr 18, 2023
Good patient care service and knowledgeable staff and have a good pharmacy department, she is very helpful.
Apr 17, 2023
I LOVE DR HOLTERMANN , HE IS PROFESSIONAL, WONDERFUL DOCTOR. I WOULD DEFINETLY RECOMMEND
Apr 17, 2023
I was seen within a hour of arrival. Dr. Mark and his nurse were professional, and attentive. Dr. Mark has a warm bedside manner, and he listened carefully to my concerns. I obtained medicine from their on-site pharmacy. The pharmacist was very nice, and took time to explain how I should take my medication. This was my first visit, and I was very pleased with my experience there.
Apr 16, 2023
Everyone was very helpful and pleasant.
Apr 16, 2023
I had a pretty good experience here. The only issue I had was, they didn't give me any paperwork. They sent me to the pharmacy (very cool there's one on site) and it slipped my mind. I emailed them twice, never heard back. Besides that it was a great experience!
Apr 15, 2023
Although the wait was long, they were very busy and from the moment the physician saw me, she took her time, reviews the treatment plan, and made sure I was comfortable with it all upon discharge
Apr 15, 2023
I love the service. The ease of scheduling, the rapid service, the low wait time, but most of all the staff’s attention and dedication. Dr. W is a wonderful woman dedicated to helping patients feel better. I love this place. Thanks for all their help and wonderful service from all the staff. Everyone works together as one, from nurses to the Dr. Providing answers to all your questions and making sure you feel better.
Apr 7, 2023
Dr. Cynthia is the best Dr..I have found in 20 years. I will drag dying to get to her. She is incredibly knowledgeable and through. She is educated in Evey thing from Infectious Diseases specialist to treating Autoimmune disease. A loving, caring Dr. That takes a personal interest in your health and life issues. Excellent Dr. She's my primary care Dr. Of reord now.
Apr 7, 2023
It is convenient, and the service is great.
Apr 5, 2023
I registered on line and when I walked in I was called back almost immediately. I was seen quickly by a very kind physician. My prescription was sent to the pharmacy on premise…and I am feeling human again!
Mar 31, 2023
After getting vitals taken we waited over an hour to see doctor, it was as if they forgot about my daughter. X-ray machine was broken. Never received a diagnosis from doctor. Hopefully this will be reflected in billing as almost nothing was actually done except take her temp blood pressure and look at her foot for less the 5 mins.
Mar 28, 2023
Long wait times. Also longer than expected wait once in the treatment room.
Mar 28, 2023
Friendly staff Clean environment Felt at home
Mar 25, 2023
Help when you need it. Staff was great and Doctor
Mar 24, 2023
Incorrect diagnosis. Luckily I talked with primary care physician before starting course of action
Mar 23, 2023
Heba and Reshma were very professional. The clinic was about to close in 15 mins, Not only they accommodated me, but went above and beyond to care for me!!
Mar 20, 2023
We were waited on quickly, efficiently and courteously. Dr and nurse were attentive, understanding and expained everything easily and thoroughly.
Mar 18, 2023
Excellent Dr.(Kumar) ! And courteous staff. I also really like the pharmacist. She’s very helpful, knowledgeable and courteous.
Mar 16, 2023
The desk staff were kind and helpful, but the rest of our experience was horrible. The medical assistant and doctor were incompetent. The strep test was performed incorrectly and the final diagnosis and treatment for my son were ridiculous. My 11 year old son had a severe sore throat and we were told it was teething. We were advised to give him Tylenol and lemon drops as treatment. We visited our family doctor the next day and his step test was positive and he was prescribed Amoxicillin immediately. I will absolutely never return to this immediate care and will advise friends and family to avoid the same.
Mar 15, 2023
The staff being friendly and absolutely so kind . Also, Doctor Holterman was amazing . He was a great listener and really made me feel like I was in good hands. I’m glad I made the decision to go to them for my care.
Mar 15, 2023
Doctors made our 7 year old feel comfortable and calm after having to receive stictches for the first time. They saw us very quickly and did the procedure quickly explaining the after treatment so we could go home and treat her. I’m very impressed with the staff at DuPage and would recommend this as a number 1 urgent care in the area.
Mar 13, 2023
The staff at this establishment are caring, helpful, talented and made my otherwise terrible medical condition so much better. Dr. Cynthia is extremely talented, sweet and she saved my life. Her expertise is unmatched and she was encouraging and wonderful to work with. She helped me be strong when I was in pain and was empathetic to my situation. Also your pharmasist Julia is an angel in human form. She made sure I was okay, gave me her number to make sure I was taken care of if I had any questions or concerns even if she was off the clock! That is a level of care I have never received from a medical professional. She was kind and made sure I was okay to drive after getting invasive treatments for my staph infection. I am generally afraid to go to the doctor but the entire staff even all the nurses to medical assistants were thorough, helpful and caring and honestly a joy to be around. I will always come back to you for my urgent care needs.
Mar 12, 2023
Waited an hour and a half for strep results without warning, explanation, or apology. The wait time listed was 20 minutes and we had an appt. Hung up on when I called to inquire about my son’s progress. I reached out to follow up about my experience and no one responded.
Mar 8, 2023
I told the doctor that I was allergic to amoxicillin and she still prescribed me amoxicillin. I could have died. The doctor never explain to me what medication she was going to give me and how many I was supposed to take.
Mar 7, 2023
Estimated wait time was an hour, took 2 1/2. When we did finally see the doctor they didn't send the prescription to the pharmacy. Once we got the prescription, it wasn't what the doctor told us it would be. When we tried to call and ask for clarity, all we could do was get voicemail.
Mar 5, 2023
The doctors and staff always provide efficient and thorough care.
Mar 3, 2023
I love this place! I didn't think I would ever say that about going to the doctor, but I've been here now three times and every time, the staff is extremely friendly and the process is not complicated. It's never super crowded in the waiting area, which is nice. They do a good job of getting people into exam rooms. My only complaint is the wait time can get kind of long, but that is expected with a walk-in immediate care facility. If you have some time, it's totally worth it to go here.
Mar 2, 2023
The waiting area very nice and clean. The Dr. Who saw me very nice and listen to what was causing so much pain.she was patient and explained thoroughly the cause of my issue. She also said the medication she's prescribed will make me feel a lot better in a couple of days which turned out to be fact.
Mar 1, 2023
Prompt, efficient, liked that I could just walk in without an appointment.
Feb 26, 2023
I waited for over 4 hours to be seen. Once I finally got in to the exam room, I realized why. They were incredibly disorganized. They had to search for any needed item. The aid taking blood pressure didn't know how to put the cuff on and had to wait for someone to help her. They used gauze on my infected finger that was just sitting in a drawer. They didn't use gloves effectively and sometimes didn't have them on. The doctor did give me antibiotics but did not take a culture. I ended up having to go to the ER and have everything redone the next day. I didn't feel safe because I don't thing they were careful with cleanliness. I received no written instructions once I left.
Feb 22, 2023
Had great care from Medical Assistant and Dr Cindy on Sat. night the 11th. Only problem I ran in to was trying to get a call back on Monday about stopping a medication. Never got a call back after 2 calls so stopped it anyway and luckily feel fine.
Feb 14, 2023
Wait time was long but service was great!
Feb 14, 2023
Fast, easy, appreciate the checking in online to reserve spot in line The staff provided assistance with the print-out of my covid test results
Feb 12, 2023
Awesome doctors at this location!! Highly recommended!!!
Feb 11, 2023
Everyone was very easy going very attentive to your needs and showed excellent quality customer service
Feb 7, 2023
Everyone from the help desk person up to the doctor were caring and helpful. The doctor genuinely concerned in ensuring I felt better and to root cause the issue. Not just treating the symptoms but also addressing the underlying trigger.
Feb 7, 2023
My son had some food stuck in his throat and he was throwing up constantly. We were made to wait 45 minutes before the dr saw him. I think they should have considered my son’s situation and prioritized. But the dr who treated him was very nice, he made him comfortable by asking silly questions, examined and finally helped get clear his throat
Feb 4, 2023
Dr Mark is absolutely the bestest! The staff & Dr Mark asks the questions & you 100% feel comfortable knowing you’re in good hands.
Feb 3, 2023
The staff was generally nice. However when they took me to one of the doctor's offices they just had me sitting there for 45 minutes until they finally came back to look at the reason why I went there. The office was also not the cleanest looking. There were stains on the walls and floor. There were dust clumps on the floor. Their posters and labels were falling apart. If I had it to do over again, I would have chosen to go somewhere else.
Feb 2, 2023
they have the most amazing staff we have ever seen.kind,compassionate,DR.CYNTHIA IS AMAZING.AND I CAN'T FORGET TO MENTION THE BEST PHARMACIST I HAVE EVER MET.
Jan 28, 2023
The doctor, PS, and nurses are always very accommodating, caring, and genuine. Doctor Cynthia Wollenschlager has a wonderful bedside manner and she really listens and cares about her patients. DuPage Immediate Care in my go to when I need help to feel good. I am always pleased when I get lucky enough to have Dr. Wollenschlager as my doctor! She has helped me to overcome terrible sinus infections; double ear infections; and most recently she has been a "godsend" I had a cluster of migraine headaches for two weeks straight and my general practitioner was going to be out of town for two weeks. Dr. W. saved me! She was able to break the cycle of my migraines and provide me with relief! Thank you so very much Dr. Cynthia Wollenschlager and associates!
Jan 26, 2023
Very grateful & happy for the help provided to me. The doctor was exceptional. She was kind, caring and explained everything to me in a way that eased my anxiety about my injury.,the nurse was wonderful as well. Awesome staff.
Jan 24, 2023
Expedited my consultation with the Doctor on duty who dressed my wound.
Jan 24, 2023
Great bedside manner from doctors and staff!
Jan 24, 2023
They never called with radiology report. Place was dirty and the battery died during the xrays
Jan 24, 2023
A few days ago I could not contain my pain in my hip, and the one who helped me was Dr. Holterman and quickly with the nurses they helped me to reduce my pain, for this reason when I need medical attention. I return to this plate DuPage Immediate Care in Oakbrook Terrace. Because I know that I am in good hands.
Jan 20, 2023
The service was good. The only issue was the wait time after being seen for a result.
Jan 19, 2023
I was very impressed with how thorough and kind the doctor was and her assistants. I also was very impressed with the number of tests you run and appreciate all that you did for me. thank you very much.
Jan 18, 2023
The place was very nice, with professional workers from the front desk through the medical staff and doctors.
Jan 18, 2023
not the fastest but very happy with the visit
Jan 18, 2023
I like how I’m able to watch my place in line and get text messages when it’s soon for me to be called in. Everyone was nice to me as well, thanks.
Jan 17, 2023
I like that you can be seen as you walk in,so far the service is good,just keep Empathy in mind.
Jan 12, 2023
Thank you very professional receptionist were very warm and kind. The drs were great and fixed my ears...I can hear. Respectfully Harry Walter
Jan 11, 2023
The doctor and staff were very friendly and helpful.
Jan 7, 2023
I showed up on a major holiday as a new patient with a painfully swollen toe. In about an hour they analyzed an xray of my foot, diagnosed my problem, and gave me a prescription to reduce the swelling. The center greatly exceeded my expectations.
Jan 4, 2023
I would give them 10 stars if I could. The set up where you can save your spot is amazing specially when you have children that won’t want to be in a waiting room for over 45 min. The Dr. was kind and actually listened to us and out concerns, everyone there was professional and courteous.
Jan 2, 2023
I was given an oral swab and the nose swab. I was told I tested positive for strep and was to be given a call if I tested positive for Covid. I received an email stating I was positive for Covid but no phone call. A little upsetting. Thanks
Dec 30, 2022
Each person I encountered was very kind and supportive
Dec 29, 2022
The staff was so nice! I’ve never been to urgent care where they actually cared
Dec 28, 2022
They were organized, efficient and kind. They helped me.
Dec 28, 2022
We waited inside the patient’s room for over 1 hrs for the doctor, when the doctor was assessing my daughter, he was lack of knowledge and was expressing words that I had never said about my daughters symptoms.
Dec 28, 2022
The doctor’s assistant was so kind. Thank you. The doctor was great.
Dec 26, 2022
The waiting rooms were overflowing with patients and we had to wait for over 2 hours but just have to say the entire staff was amazing! They answered everyone’s questions politely and were very professional and friendly. I was very impressed and the test results were emailed incredibly fast. Thank you for the great care. We will definitely recommend your facility!
Dec 22, 2022
Did not receive an after visit summary. Was told my foot had a break and was given the X-ray but no written statement of the radiologist report or the Dr. Was also told to go to IBJI for follow up. When I went to IBJI they asked why I wasn’t given a boot to wear and did not see a break in the foot on the X-ray. As of now I still don’t know if the foot is broken or bruised but I do have a special shoe to wear from IBJI. Now I am scheduled to see a podiatrist at IBJI. I have been given “the run around” as they say.
Dec 22, 2022
Staff is so friendly and efficient. Was worth the drive for this location’s services.
Dec 21, 2022
I came in extremely sick and Dr. Cindy was absolutely amazing. She gave me a very thorough examination and was determined to help me get better. After a nebulizer, IV, pain meds, and steroids, I was feeling much better upon leaving. Dr. Cindy genuinely cared and was so kind and compassionate. She very thoroughly explained what was going on, the tests conducted, and explained the medications I would need to take to get better. She also offered a follow up with her to ensure that I was getting better.
Dec 20, 2022
Courteous, kind and professional staff. Dr. Holterman was thorough, he listened, and l did not feel rushed. Thank you!
Dec 18, 2022
Thanks a lot for your help and appreciate Your kindness and dedication to work .
Dec 18, 2022
Well organized office and staff. Dr. was very attentive and caring. I highly recommend DuPage Immediate Care!
Dec 16, 2022
Excellent staff, excellent professional staff and service. The doctor was very clear in explaining every detail and every question asked was answered professionally. Thank you very much.
Dec 13, 2022
Great service. The dr was thorough with us and it didn't take long at all
Dec 12, 2022
I live behind one of their clinics and I went there after making an appointment. I didn't have to wait to long and they led me to my exam room. The nurse and doctor were very friendly and explained everything. I received my COVID results quickly and healed just fine. I am glad I didn't have to go sit in a hospital hoping they squeezed me in.
Dec 12, 2022
I was a little worried going in that I would have to wait for a long time with my sick daughter but they took good care of both of us and I was able to understand what needed to happen every step of the way.
Dec 8, 2022
Having visited the DuPage Immediate Care for surgical intervention a third time as a walk-in patient within the last six months, I can only offer the highest recommendation and praise for this excellent medical facility for anyone seeking medical or surgical treatment. The medical receptionists and medical staff are very helpful in registration to point-of-care. Moreover, the very kind, humble, cool and great general surgeon, Dr. Holterman, is the DaVinci of surgeons in the Oak Brook suburb area--his skill and surgical outcomes are flawless and relieving! He and his excellent assistant AJ, and supporting staff ensure complete patient satisfaction and improvement of quality of life. At times, a busy clinic but any short wait time is worthwhile! The medical team demonstrate skill, compassion and patience in a clean clinical facility. If there is any critique, I might recommend a facilities engineer fix the outside entrance door so it does not slam hard which can be heard in the reception area. As a patient, I am very grateful to the excellent medical and surgical care of DuPage Immediate Care, wonderful staff and medical care; hence, I'll be back again for any other medical intervention!
Dec 3, 2022
Great care was given to me!! They are professional, caring and wonderful!
Dec 1, 2022
Apt was at 6 and had to wait till 10pm to get seen. Horrible wait time.
Nov 30, 2022
The doctor and staff were incredibly caring
Nov 28, 2022
Excellent customer services and staff
Nov 28, 2022
Never knew these places existed before until I needed some care. Went over there, got treated, feel much better. God forbid I need urgent care again, if I do I'll go back to DuPage urgent care definitely.
Nov 27, 2022
Great customer service experience, friendly, kind and respectful include dr. listens to patient concern and explains test results. Very helpful leave clinc knowing examination went well.
Nov 26, 2022
I was sick and feeling awful. Everyone there from the intake at the front desk to the techs and Doctor Wollenschlage were kind and concerned about my well being. And there were results and remedies!
Nov 26, 2022
Pleasant office staff, short wait, great doctor
Nov 23, 2022
We signed up online. After waiting over an hour and 20 minutes (the estimated wait was an hour) at the building, I went in to check on our appointment for our 2 year old who had hurt her arm. I was told it would still be a while and that we should go home and wait for a call to come in. Over an hour and a half after that, someone called and told me their X-ray machine was down (which is really bad for an urgent care) and that there was no point in us being seen there. They asked to cancel our appointment. So after waiting all morning for my daughter to be seen, they cancelled the appointment and we had to go to another urgent care where we had a much better experience.
Nov 23, 2022
Very friendly doctor, resolved our issue right away.
Nov 22, 2022
Dr. Cynthia went above and beyond to help my daughter and son feel better. She was kind and caring, and working late into the night. We're glad for the late hours that the clinic is open, and for the docs and nurses and staff who are able to make that available to us. Thank you!
Nov 22, 2022
When my daughters are sick and can’t get appointments with their pcp I love coming here the doctors are nice and the staff is nice also I like that you can wait in your car and they will let you know when your turn is and come inside ..
Nov 21, 2022
They said an hour wait and I was still waiting after 1.5 hours so I left!
Nov 20, 2022
Love the energy and the employees thanks 😊
Nov 20, 2022
Very poor customer service. I had to call 5 times and 24 hours later to find out the test results that take 45 min..
Nov 20, 2022
Excellent care from a caring physician. Thank you to the provider who thoughtfully cared for my sick son. The wait was very long, but worth it in the end.
Nov 19, 2022
My primary care doctor is threw Northshore but I went here because a family member recommended them to me. Worst decision ever. When I first showed up there was no other patients in the office. I sat in the waiting room for 30 min watching and listing to everyone one of the nurses and doctors chit chatting. When I was finally escorted to my room I was accompanied by a very rude nurse who was also training someone at the same time. I had the flu bad and my head was pounding. When the nurse checked me in she was being very short with me and seemed unconcerned with her job or my well being while training someone at the same time. She jammed a stick down my throat with no ease or concern for my well being and as she left she slammed the door shut! That was just the beginning. When the doctor came in I described what I was feeling to her and she immediately diagnosed me with bronchitis without taking and necessary steps to determine if that was the actual ailment I was dealing with. Her assistant than took X-rays of my chest and I went back to the room. I waited in that room for over a hour before I walked out to ask what was going on. I found all of them eating and giggling in the middle of the hallway. The assistant than told me they won’t send him the X-rays so I have to wait. So, ok fine I waited. I than asked if they could perform a flu and Covid test on me just to make sure because the flu was going around. I actually took a walk outside because I couldn’t breath in that room. When the doctor came back she said I have bronchitis and marched me to the pharmacy to get prescriptions. This is all by the way still without taking a flu test or getting the results from the X-rays. So I leave 10 min later I get a call from the doctor asking me to come back because they miss diagnosed me. I went back. The original nurse that I had yelled at me when I asked what was going and told me it’s not there fault I was complaining I was waiting. She needs to loose her license!!
Nov 18, 2022
This was the most pleasant experience I’ve ever had at an urgent care center. Friendly staff, nice medical assistant and nice doctor. Quick in and out. I really like that you can make an appointment too. I highly recommend this center.
Nov 18, 2022
The Dr and staff were so professional and friendly to me a visitor from out of state!
Nov 17, 2022
The doctor that took care of her listened to my concerns for my daughter. As well what the school was asking me for her to get back she gave me the note. Also the pharmacy was so convenient, and she took care of us very well. Definitely a good place to come like moments like this.
Nov 14, 2022
Everyone was helpful and it was convenient
Nov 13, 2022
Very efficient and helpful. The system with numbers makes it organized and you can see how long the wait may be . The doctor and nurse were great and listened attentively. Very professional but kind .
Nov 10, 2022
The doctor was very informative, caring and diligent in providing excellent care.
Nov 8, 2022
Visit was quick. Wait time was long but it was very convenient to be able to sign up on line and be updated on the place in queue so we were able to leave home just in time. They also called us right afrer visit when we forgot some items in the room.
Nov 7, 2022
Amazing nurses and doctors. Great help from receptionist as well
Nov 7, 2022
Thanks for helping me with an ear and throat infection. Looking forward to the medicine helping. It has somewhat. Thanks again !!!
Nov 7, 2022
I was very ill and was given a strep test. I had no symptoms and the strep test came back positive. I asked them to do another one and it came back negative. They did a virus culture and I got the results quickly. I gave a stool sample and over a day later I got a phone call saying that they messed up the sample and I would have to come back. I was really upset because I hadn’t been feeling well and was pretty sure there was something going on with a bacteria or a parasite. I felt that their negligence caused me to have to take another day off of work and go see my regular doctor. I probably will not return.
Nov 4, 2022
Too many people in the waiting area. Then, the doctor was unprofessional. She was eating and talking with her mouth full of food. Yuck.
Nov 4, 2022
The receptionist were vey polite and the doctors were had great "bed side manners". When I need immediate medical attention, This is were I go.
Nov 1, 2022
You guys are always there to help the Sick, and make them feel better.
Oct 31, 2022
Misdiagnosed as ear infection and step throat while it was actually blisters in the throat causing the infant not to eat. Had to go to a different doctor to get the right diagnosis. Unbelievably bad service after waiting 2 hrs to see the doctor.
Oct 30, 2022
Waited 2 hours and only 2 people in waiting area when I got there.
Oct 28, 2022
Dr Cynthia is the best my wife loved her as her Dr and I think she is great
Oct 27, 2022
The process was only somewhat painful to set up an account, log in and be seen by a physician. Which these days is actually pretty good. The physician was attentive and helpful and was appropriately conservative in his suggestings and resulting prescription.
Oct 24, 2022
Super friendly, professional staff and Doctors. All my questions are always answered. Never long wait.
Oct 21, 2022
Amazing and friendly physician! If he had his own practice I would definitely make him my primary care doctor
Oct 20, 2022
Service was quick and friendly the whole staff gave good service and his doctor was a very nice lady made me feel very welcome .
Oct 16, 2022
Very helpful. . Made me feel better with the treatment and the doctors were very kind. I loved the fact there was a pharmacy inside there as well
Oct 16, 2022
It was short staff the doctor and nurse was so helpful after hours of sitting there but overall experience was ok
Oct 16, 2022
I came in with a severe injury to my leg and was there for a period of a few hours, no one offered ice, a method to elevate my leg, or offer a cane, crutch, wheelchair or any assistance moving from room to room or to my car. In fact I was forced to stand at the front desk tablet for the entire check in process. No real treatment advice was offered. The diagnosis I was given was " you would know if it was torn..." Iwas also told the xray was negative, but negative for what... I don't know. Get an mri and then follow up. Was th e only real directive I had. I left the facility with the same amount of information I entered with. If I went home instead, at least I would have been able to elevate and ice, and take some more ibuprofen.
Sep 27, 2022
The receptionist, nurses, doctor and pharmacist was friendly and professional. They listen to my medical needs a treated me in a timely matter. Yes, I would recommend DuPage Immediate Care.
Sep 26, 2022
I am from out of state. I had a great experience. I was in, in a timely fashion and the staff was very friendly and compassionate.
Sep 26, 2022
Awesome job! Knew exactly what the issue was upon seeing my spider bitten arm. Doctors and nurses were VERY kind and knowledgeable.
Sep 22, 2022
I needed an injection and found out DuPage doesn't do them, so that negated the reason for my trip
Sep 20, 2022
Very attentive and kind staff. Just what you need when you’re feeling in need.
Sep 19, 2022
Everyone was curitious and professional.
Sep 19, 2022
Dr. Wollenschlager treated us with kindness and respect. She patiently assessed both my wife and myself and addressed our primary reasons for coming in promptly.
Sep 17, 2022
Staff and provider were quick, kind and thorough. Although quick did not hurry through my visit and took great care of me.
Sep 15, 2022
My complaint is being told 30 minutes and it was 3 hours and mix up of medications.
Sep 13, 2022
The service was very good and the wait was very minimum. Good service on the whole.
Sep 12, 2022
While my visit went quick and was very informative about what to expect, when I received my discharge paper it was a little different then what I was told. I called back several time to speak with someone regarding the issue and the last person took my number and assured me they would call me back with an update, that never happened. Therefore, I’m not sure I will use this ic facility next time for me or my family.
Sep 12, 2022
Everyone at this facility is SO nice and the doctor is amazing and has the best bed side manners. He has been wonderful to both me and my son!
Sep 11, 2022
bathrooms were very dirty and I had to submit a urine test - I had to clean it myself before I can even use it - no toilet paper or paper towels were restocked even though I mentioned it to the receptionist
Sep 10, 2022
Very good service,Dr.and staff was friendly and explained all the procedure they was during see that I was better Thanks To The Dr.And staff
Sep 9, 2022
Very nice staff. Everything runs very fast and efficiently. One complaint would be no masks available for those people who forgot to bring masks.
Sep 8, 2022
Hi we were seen on the sunday before labor day. And it was absolutely free and hassle free. Although some information was entered in properly...the reps made it easy and convenient to fix. Also the dr and student pointed me in the direction of a walgreens who had the prescription ready within 20mins of leaving the office. For any other urgent care needs, ill be coming to this location
Sep 7, 2022
Worst Healthcare experience of my life!! This facility needs to be investigated and SHUT DOWN! Poor front desk service, poor time management, patients fighting over who was waiting longer to be seen next because the order of patients was incorrect (the medical assistant literally said, "who wants to go next? As if this was a circus show not a immediate care with people in pain!), Medical assistant violated HIPPA law by asking someone in the lobby what their medical concern was thankfully the person knew their rights!, the Indian lady at the front desk became confrontational and left her desk to come in my face after I made mention that she poorly estimated the wait time when I called ahead 12 mins before I arrived! What was "10 mins was actually close to 2 hours!" ....Doctor not wearing mask despite CDC rules (her reason was she was hot and said she didn't have covid) did not rewash hands each time she entered inbetween each patient, she was eating candy, Xray tech did not close door to room which is standard safety protocol, another tech thought she was about to insert my IV without gloves and when I asked if she washed her hands she got offended when I said but you just walked in here scratching your head with extensions! Then she got loud and defensive causing a scene as victim smh, the doctor was nice and did her best under the stress and demand, but she did not show my xray she only told me what report said and casually handed me the papers vs going over them verbally so I could be clear and understand next steps. Lots of unprofessionalism at this site! Only one or two people showed tact, seemed to be following the rules of standard care, and deserved to be there. Everyone needs to be reaccessed or REPLACED ASAP! The doctor tried to tell me to just go to the ER instead and NOW I SEE WHY! Elmhurst Hospital is grade A status and will most likely give you the treatment and quality service you deserve! I regret giving this place my time and good insurance!!
Sep 6, 2022
Place was Clean, very friendly staff. Was taken care of in a timely manner
Sep 5, 2022
Such a great location. Everyone was so kind and caring for my children.
Aug 29, 2022
The doctor on call was more than attentive and very kind.
Aug 20, 2022
The doctor and entire staff were extremely nice and helpful.
Aug 20, 2022
There is a sign on the front door requesting that people wear a mask and yet nobody in the reception area and/or the waiting room had on a mask including the employees. I was the only one wearing a mask. This really concerned me. I also needed to speak to the Doctor to ask what to take for my cough which was very bad and we didn’t discuss this before I left. When I got home I called and I left a message but never got a call back.
Aug 19, 2022
Dr. Agha introduced me to the DuPage Medical Clinic which is connected to Summit Dermatology. If you are looking for an outstanding dermatologist, Dr. Agha is the best. At the DuPage Medical Clinic, Dr. Kumar and Dr. Holterman are excellent. The entire team at DuPage Immediate Care is supportive, helpful and understanding. I had the best experience and will return for all future health issues.
Aug 18, 2022
Tried to get an appointment at a local Dr and was not able to. Also tried accessing immediate care but because I was COVID positive they wouldn't see me. I called to see if Dupage Immediate Care would see me and they said I could walk in. I was also able to get my meds insight which was a huge plus. I highly recommend!!!
Aug 15, 2022
Everyone was very friendly. The establishment was very clean. The nurse & doctor both listened, nothing was rushed. They really care about your well-being, even down to the on-site pharmacist. It was very easy to make the appointment & convenient to have my prescription before leaving.
Aug 14, 2022
I had a short wait time and the entire staff was very nice and helpful.
Aug 13, 2022
I was hours away from home and they really helped me when I needed them! They were amazing with my kids as well! They pharmacy inside was really quick and convenient! I would go back again!
Aug 8, 2022
We were waiting for see doctor 45 just regular check up for my son. It wasn’t busy that time.
Aug 4, 2022
It was a timely visit and I didn’t have to wait very long at all. I got rx’s for the meds I needed.I just wish that I had gotten some kind of paperwork that I could direct to my internist. Also the bathroom was not very clean with tp all over.
Aug 2, 2022
It longer to find your location than it did to get the covid test. Overall a very good experience.
Jul 30, 2022
I was able to secure a place in line on the internet. The Doctor saw me right away
Jul 29, 2022
The assistance I received was prompt, thoughtful, supportive and reassuring. The doctor, nurse and reception staff were very considerate and made me feel heard and well cared for. Thank you all.
Jul 27, 2022
Dr Wollenschlager was wonderful, and the nurse (?) that gave the shots was great, it didn't hurt! I was impressed with DuPage Urgent Care!
Jul 24, 2022
The staff was really friendly and I wasn't there long.
Jul 18, 2022
I would not recommend this Immediate Care facility at all. After waiting in our car for an hour for our late night facility, our appointment was canceled without our knowledge. When we finally rescheduled and saw the doctor, he was quick to prescribe antibiotics without performing a strep test which I then asked if they were going to do. My daughter is on a other medication and when I asked about taking the 2 together, he said it should be fine. Upon googling and later contacting our specialist, found out it was NOT ok to take together. This is my second time at this facility and my 1st time was not a good experience either. The only positive thing I can say is that the medical assistant was very very nice.
Jul 17, 2022
The doctors and nurses are knowledgeable, have a great deal of expertise in their specialties, and are very compassionate and caring. I would definitely recommend their services to a friend or colleague! 5 stars
Jul 15, 2022
The Dr took time explaining the problem The nurse or whoever gave the shot was gentle and professional (male) We did not have to wait long.. It was clean inside and out.
Jul 14, 2022
I came in Friday for a COVID test and requested a Paxlovid prescription to shorten the duration of my symptoms. The doctor said no problem, told me they would call my pharmacy, and then I never heard anything. I called the front desk, got transferred to a voicemail, now it’s Monday and I never got my prescription. Luckily, I’m feeling better on my own. It felt like I wasted my time going into the clinic, though.
Jul 11, 2022
Great service and knowledgeable people
Jul 7, 2022
Girls at the check in desk could NOT be more friendly. You’re lucky to have them.
Jul 6, 2022
Very friendly and effective health care.
Jul 5, 2022
It was great experience ,despite waiting time, staff is friendly, kind too, M.D.was professional and knowledge, appreciate the long working hours that really help us avoid longer ,unnecessary visits to E.R with longer waiting time
Jul 3, 2022
Medical team was wonderful. Very caring.
Jul 2, 2022
Staff very nice. Wasn't happy with antibiotic gave to me due to when I googjed it it said ir was double strength and 1 am I had a re action and went to Hinsdale er
Jun 30, 2022
The service was excellent I had a EKG and was in and out promptly I will definitely recommend Dupage Immediate Care to friends and family. Lonnie Phillips
Jun 25, 2022
It took awhile to check in as a new patient but once that was completed, the staff was friendly & efficient. Dr. Came in after wards to explain things & give prescription.
Jun 25, 2022
The entire staff was so friendly and caring! I was in serious pain and although they couldn't solve the issue they helped me relive the pain and get connected with a specialist. For the amount of pain I was in, they took care of me so well and really cared. I was very impressed and grateful for everyone that helped me that night!
Jun 23, 2022
liked getting prescription at the same place. leaving a urine specimen was not easy, not enough equipment in restroom to sit the container etc.,
Jun 21, 2022
Your Dr is so great! He has looked at my sister a few times in the past. He always takes great care of her.
Jun 20, 2022
The staff was very friendly and the doctor was very professional. The care my daughter received was very good
Jun 19, 2022
Friendly staff, not too long a wait, instructions for next step in healing.
Jun 17, 2022
Amazing staff and was attended very quickly.
Jun 14, 2022
Doctor and nurse were kind, professional and effective in treating me with marked and quick improvement in my condition
Jun 13, 2022
This was the first time I used the services of the DuPage Immediate Care. I needed blood drawn for the doctor who is treating me and it was a very efficient after my 20 minute wait after signing in.
Jun 12, 2022
Absolutely amazing Drs and Nurses. We always feel listened to and they are so caring! If there are a few people, we can wait in the car and the app tells us our position in line. I sometimes run to Pete’s grab groceries then it’s time to go.
Jun 5, 2022
Everyone was very nice and very efficient
Jun 3, 2022
I spent two hours here for a simple TB test and physical. I had reserved my appointment 1 hour prior and still ended up waiting in total 3 hours to be seen. Medical providers were improperly wearing their masks! Several people in the waiting room were also not wearing masks despite the requirement. Overall I felt uncomfortable here.
Jun 3, 2022
The doctor and nurse were both so nice, helpful, and calming. They helped me with my illness and also made me feel good emotionally as well.
Jun 2, 2022
COVID-19 tests should be free; it is unethical for you guys to charge a physician visit for it. You did not answer the phone. Also, it took 16 hours to get my results and I had to go to another clinic to get a second test for travel.
Jun 2, 2022
The Indian girl at the front desk was unwelcoming/rude and when I told her I had an appointment she ignored me, when I asked for a mask she insisted that I fill out paperwork first before I can get a mask. I literally had to argue with her to get a mask since they were All out of stock when I walked in. Not sure if she forgot about Covid or if she forgot where she worked but she needs way better training but nurses and doctor were great and knowledgeable.
May 31, 2022
Receptionist, billing representative, and medical assistant were very polite and helpful. Medical assistant didneven mind when I asked her to redo my blood pressure. I told her automatic blood pressure machine probably not accurate. She even did third time with old school manual blood pressure cuff. Dr. Cynthia was very thorough doing my physical and has excellent bedside manner
May 30, 2022
Was told a totally inaccurate wait time and then was given the wrong prescription and had to go to the ER.
May 26, 2022
Pls have a good triage team to determine which patients are capable of being seen by that doctor and which aren’t. If you are unable to provide service then don’t let the patient wait for 2 hrs before being told nothing can be done. You should be able to gauge that prior at the time of check in.
May 26, 2022
The staff was very helpful and knowledgeable.
May 25, 2022
I love the care and understanding provided by the staff
May 25, 2022
I got there 5 mins before opening and no one was in the office. In fact I saw a desk person pull into the lot a couple minutes after open time. Then there were issues, no key, couldn't figure out how to unlock the door etc. The paperwork I was given to fill out was for workman's comp which is NOT why I was there. I felt it was very loosely run.
May 24, 2022
I feel the care received was good but the wait to receive care was very long
May 23, 2022
Front desk is not welcoming and unprofessional.
May 23, 2022
This is my first time visiting and I have to say that my experience was horrible due to the wait time.
May 23, 2022
Very convenient and quality care for little ones. Child friendly!
May 23, 2022
Dr. Cindy is THE most caring doctor I've EVER had! She took such wonderful care of me that I can't even express how grateful I am!
May 23, 2022
I did get to see a doctor and have a few pictures taken.
May 22, 2022
Chose this location because you can reserve your spot in line, online. This was the best option with a 5 year old with an injured elbow. Arrived at our scheduled time, remained in our vehicle, as we were told we were 5th in line. After an hour of waiting we were finally next in line - where we remained for another 40 minutes. I called inside and they casually told us to come in and they would “check us in.” Figured we already were, since I had submitted all our paperwork. Walked in to find people not wearing masks, including nurses. One nurse was openly venting how miserable she was and how she was going to call in sick for a week. I understand that medical professionals are being overworked but I felt it was extremely unprofessional for her to be discussing this in ear shot of patients. Once we were finally in an exam room we were taken care of by a Hispanic man, whose name I wish I had taken because he was the only positive part of our experience. He was actually the X-ray technician who took wonderful care of my nervous 5 year old. Apparently he works at a local hospital, which the doctor shared with me and began to describe the violence he says every weekend with so many gun shot victims and shootings. SHE DISCUSSED THIS IN FRONT OF MY 5 YEAR OLD. After she looked at my son’s arm she said we needed to wait for a radiologist to look at the X-rays. This took an hour, without being updated. The X-ray tech was the one who came in to check on us and he apologized for the wait. He said he would check on the radiologist’s progress, who was off-site. The doctor finally came in, with her mask under her nose, and we were told he needed an MRI. They refer patients to Bright Lite where you can pay out of pocket rather than wait for insurance authorization, which could take up to 4 days. Strange. What they fail to mention is that there is not an ortho doctor available to read the MRI! Waste of my time. Will stick with Hinsdale Orthopedics in the future or an ER.
May 22, 2022
The worst place ever never going back there
May 19, 2022
Doctor was excellent. Accurate diagnosis & treatment. Very clear explanation of diagnosis. Extremely kind to 3year old. My issue & reason for mediocre review is that I scheduled an online appointment, and arrived early for scheduled time, but had to wait 2 1/2 hours past my appointment time for 3 year old to be seen.
May 18, 2022
Doctor never closed the door to protect my privacy, didnt give me the time of day and made a suggestion as he walked out the door. FYI the suggestion he gave was something I already stated I was doing. It’s clear he listened to NOTHING I had to say.
May 17, 2022
Doctor gave incorrect information about a prescription. I was told I had to stop breastfeeding on the drug, but that was incorrect. Wait time in the room was unnecessarily long and staff were not very professional. I could hear their conversations about other patients through the door.
May 17, 2022
Professional staff. Easy 1st time check in. Short wait time. Friendly and informative Doctor
May 17, 2022
Interminable long wait time. Only one person in waiting room when I arrived. Then, 90 minute wait for service. Then, had to provide a lengthy medical history. All I needed / wanted was the two minute COVID test. What a waste of my time and my wife's time.
May 17, 2022
Seamless. Great visit as my Son hurt his ankle playing Football. Dr. was excellent!
May 17, 2022
There seemed to be a major wait time. Patients in the waiting room kept asking when they were going to be called. Patients were coming out of their care rooms and looking for staff in the hallway that happened to be laughing and talking about things unwork related. Completely ignoring the Patients standing in the halls. Care given to me was great. I understood everything that was being told to me and the nurse who helped the doctor was kind and professional. Then I received not just my test results via email, but a different patients results.
May 13, 2022
Everyone was very nice and helpful. A very smooth process and little waiting
May 7, 2022
Excellent on all aspects of the experience!
May 6, 2022
Excellent resource using board certified physicians. Got my lab results in 2 hrs for PCR COVID test and respiratory panel. Very helpful
May 4, 2022
5 stars The staff and doctor were very professional.
Apr 30, 2022
Staff was friendly and time to get test was very good
Apr 28, 2022
Dr got panic for nothing, she referred us to the hospital where it was not to and refused to do anything to him, just charged us for nothing
Apr 27, 2022
I did not receive good customer service here. And will not return. I understand that it’s a storage in nurses, by the end of the day everyone is ready to go home. But that doesn’t mean you shouldn’t treat patients with care. My 15 month old had a fever of 103 and I was told he was fine. I shouldn’t have to ask the nurses to do their job. I had to repeatedly ask for my son to be checked out in the room.
Apr 21, 2022
Nurse working there were great with my daughter had a lot of patience with her
Apr 20, 2022
Dr. Mark Holterman and staff were excellent; very professional, knowledgeable and attentive. Thank you.
Apr 19, 2022
Staff were compassionate, respectful and Dr was awesome
Apr 19, 2022
Was able to help me that day and I feel better already.
Apr 15, 2022
very very nice people dr Kumar was excellent i gave them 5 star rated
Apr 14, 2022
I always take my kids here because doctors are prompt, explain to me my kids diagnosis, and medication is dispensed fast in the pharmacy that is next door.
Apr 9, 2022
Always prompt and professional, I prefer Dupage over other immediate care centers.
Apr 9, 2022
Very good follow Thur doctor was patient and thorough in the time she was with me
Apr 4, 2022
Provided some relief but I needed a stronger drug.
Mar 30, 2022
Dr doctor didn’t pull up his mask the first few minutes of my visit!
Mar 30, 2022
Dr. Wollenschlager was amazing. Love her bed side manners and her know wedge she knew what was wrong before any tests came in.
Mar 28, 2022
Very kind, efficient and clean Hardly waited at all. Double registration May be confusing to the elderly
Mar 27, 2022
Quick service and appropriate treatment.
Mar 25, 2022
Guests in waiting room not wearing masks and the front desk did not try to enforce it until I said something to them about it. There was some kind of sticky splatter all over the chair in the patient room, as well as on the floor and wall. Overall facility seemed disheveled and not clean.
Mar 23, 2022
DuPage Immediate Care is my first choice when one of my kids is sick. It's so easy to book, the staff is so friendly and informative and the facility is comfortable if there is an extended wait time (think: peak COVID). I especially love the same-day COVID PCR test results
Mar 22, 2022
It was very pleasant and helped me out with all my v question and answers
Mar 18, 2022
good service from Md. whom I saw within 20 min.
Mar 17, 2022
Service was great! Staff was friendly and welcoming. Facility was clean and I would definitely go back if I need to. There are a lot of rude doctors out there and the one who took care of me that day was so easy to get along with.
Mar 16, 2022
I felt like we were very lucky to have been seen by Dr. Kumar, this week. We needed to rule out Covid-19, because my 9yr old was suffering from a 2-day stomach flu. Dr. Kumar and his nursing staff were friendly, kind and caring. They administered a covid swab, in addition to treating my child’s restless stomach and massive dehydration. And although the recovery has been slow after 2 full days of illness, I appreciated a doctor looking over our situation. I’d definitely return to this facility and I’d even ask to see Dr. Kumar again. His concern and overall kindness really made a difference after a few days of feeling miserable. Thank you for taking such good care of us, DuPage Medical Care!
Mar 10, 2022
They are very thorough, very professional. Best to make an appointment if possible. Without one, you can wait for hours. With one, we were in within 5 minutes of our appointment. The long wait was for a covid test at the beginning of the pandemic, so the long wait was to be expected. There is a wonderful pharmacy on the premises also. Very convenient, also very helpful
Mar 3, 2022
Everyone was so nice & professional & seemed to really care about my issues
Mar 3, 2022
I appreciate the service I've gotten the doctor nurses and everyone was wonderful they helped me will they help me and thank you guys for everything you have done for me
Feb 23, 2022
Very pleased with the staff and the promptness of service
Feb 21, 2022
The service of getting a PCR COVID-19 test for my wife and me was fine other than the fact that Dr. Mark seemed to go out of his way to say that wearing masks and the COVID-19 vaccines don’t work and told us to read the literature. This is contrary to what our personal physicians and trusted people of science have told us throughout this God forsaken pandemic. Needless to say, we were extremely disappointed and will not return to this facility.
Feb 14, 2022
I have been to you before and was very happy. Sorry to say not this time
Feb 9, 2022
The doctor snd the entire staff were very professional and nice I hardly had to wait I would highly recommend
Feb 8, 2022
Went to get a PCR test it was Very easy experience, attentive and friendly staff. Received my results via email within couple of hours. Highly recommend this clinic
Feb 4, 2022
Great staff! Great personalitys and they actually care
Feb 4, 2022
The front desk girl was beyond rude it was as us walking in was making her life difficult or something. If you don’t want to work don’t work but do not mistreat your guests
Feb 1, 2022
Great place to go when you need medical attention. Very nice to receive a call to see how you are feeling after being there. Thanks
Jan 30, 2022
You guys are there for the patient that needs care immediately and are available all the time.
Jan 26, 2022
Prompt, courteous, respectful, competent service.
Jan 23, 2022
Came in for a Covid test. Registration was easy. Wait time was about 20 minutes. Had test results later that evening. Staff was friendly.
Jan 23, 2022
Cost was way above market. Provided PCR test was not what they wanted at the airport - Birthdate was missing
Jan 22, 2022
I had a great experience at your OakBrook Terrace location. It was easy to register online and once I arrived I was immediately seen by Paula who is extremely knowledgeable , kind and patient with my care. I will definitely recommend DuPage Immediate Care not only for the service but the care
Jan 20, 2022
The doctor was great and loved being able to wait at home and in car instead of in waiting room. Had issues getting ahold of anyone in clinic after my prescriptions never were received at pharmacy. May have been an issue with cvs however no one answered the phone, no call back, no response to emails. I physically had to walk back in after being told I had pneumonia and even then, I was told the doctor who was treating me left for the day and I’d have to call back tomorrow because they couldn’t find my antibiotics in the chart. Walked away with only a script for an inhaler. Didn’t get to start treatment until two days later when I had to rebook an appointment just to get my full prescriptions from the first appointment. I know this industry is being hit hard but this was definitely frustrating. I had to rebook my follow up with the front desk receptionist and day of, it wasn’t in their system. Luckily the walk in wait wasn’t long but man, not cool. Dr Kumar and Abed have been great and that’s why I continue to come back. Not sure I’d want a friend let alone a stranger go through with the same experience I had. I continue to come back because I’ve been lucky enough to get this pair of health care providers and I feel like they care about getting me through this despite the operational obstacles.
Jan 18, 2022
You literally saved our family. I had taken my son to the ER at Elmhurst hospital. After 45 minutes in which he was never triaged, I was told he had an additional 3 hour wait. I went to pick him up and found him in a wheel chair vomiting. I took him straight to your facility and he was helped. I, myself had no luck in seeing a doctor at Duly Health care as I had Covid and underlying health issues. You again, pulled through and I am now healthy. There are no words that can express the gratitude my family has for your doctors, nurses, receptionist, pharmacist and facility! Each member was empathetic, patient, and most caring! You are my #1 health care facility.
Jan 18, 2022
Already recommended you to a co-worker
Jan 13, 2022
I like that you are close and offer medical help. I've only been in for COVID vax and a test. Everything was handled very professionally and quickly.
Jan 12, 2022
I'm still waiting for my result . got 3 of these things rating put no results
Jan 12, 2022
Excellent service. Friendly Highly recommended
Jan 11, 2022
Nurse Paula was fantastic. Very kind and helpful.
Jan 11, 2022
Very satisfied with medical staff but I still have not received COVID test results from Friday morning. I've called several times about this and also about my continuing diarrhea. No response. Frustrating and disheartening.
Jan 10, 2022
I was very impressed with the online sign up for my Covid test. When I signed up the wait time was one hour and fifty minutes. The system kept me informed and when I was asked to make my way to the lobby I waited less then ten minutes inside. I didn’t receive my results till the next day but otherwise things went well. I did absolutely no paperwork when I was in the office. Just waiting for my name to be called and received my test and left the facility. Felt safe the whole time. Only wish I wasn’t positive. I will be returning to hopefully get a negative test to resume my life.
Jan 10, 2022
The people who work there are all friendly and knowledgeable!
Jan 10, 2022
I was able to make an appointment on line however, I did leave several messages when I received no answer on the phone and never received a call back. Maybe don't have the option to leave a message if calls will not be returned.
Jan 9, 2022
Wrong test results told I was negative for Covid and I was positive Possibly infected my family due to false negative results
Jan 9, 2022
Dr Holterman brought me back to life I was sick for 1 day with Covid and he really helped me out with the medicines he gave me he is a doctor of the people and should be praised for that thank you so much Dr Holterman
Jan 8, 2022
The service I received at my appointment was great but when I called for a follow up question nobody bothered to call me back.
Jan 8, 2022
Receptionist was very good! She kept everything moving.
Jan 8, 2022
Easy to do everything online and love the waitlist system so you know when to head over!
Jan 7, 2022
Outstanding covid testing program that works well for patients. Very efficient process! Great receptionists.
Jan 6, 2022
I wouldn't recommend because I've been waiting for my Covid 19 results went in on the 28 of December I been calling leaving voicemails no one has gotten back to me at all very disappointing
Jan 5, 2022
Terrible front desk check in service. Total visit took 1 hour 15 minutes VS other facilities done in ten. Check in process slow and running very late. Results like did not work and could not reach a person to help us get results. Bad experience, will not be back.
Jan 2, 2022
Front desk check in process and technical processes were awful. Front desk allowed us to wait over 30 minutes past our time before they realized we were not even checked in. Process that takes 10 minutes at other facilities took over an hour and 15 min here. Test results came in a link that could not be opened stating it was expired. When calling the office to reset the link was hung up on, sent to voicemail. Test results were confusing. Will never go here or recommend again. Providers were nice.
Jan 2, 2022
Was able to get an appointment the same day and received excellent care.
Jan 1, 2022
Was able to get an appointment for day of and received excellent care.
Jan 1, 2022
When we came in for the first vaccine shots, they were on the 2nd floor & separated from the rest of the clinic. This week for the booster, standing around waiting with those getting tested, my confidence level with the clinic, dropped to zero.
Dec 31, 2021
Having to wait 2-3 hours to get a Covid test or seen for a Covid vaccine is wrong, unethical, not medically efficient. Having the registration process rely 95% on technical methods such as text, internet, online processes is also wrong for those that do not rely on email & internet. A more personable method is advised. I had a very good person registering me manually, she was swift, efficient, professional & I am truly grateful for her turnaround time. But when a person comes in to get a Covid test and told a wait of 3 hours go to your car, makes one think why not just stay home and pray for the best outcome.
Dec 31, 2021
My mom was have excruciating back pain. I set up an appointment online for 5. I was informed at 5 that our place in line didn’t start until the new patient form was filled out. She sat in the car for 3.5 hours with the pain while we waited. The receptionist apologized saying she was not sure why people who arrived later were being seen before us. The doctor we saw somewhat misdiagnosed her with based on the X-ray. He said the pain was due to osteoporosis, which she had, and possible sepsis. A day later she went to the er diagnosed with kidney stones and dehydration. He seemed real nice and sincere but disappointed kidney stones were not thought of and we had to make an additional trip to the er
Dec 29, 2021
We made an appointment for a booster and still had to wait 40 minutes. The worst part was that we had to wait with people waiting even longer for COVID testing. There were no visible filters in the stuffy waiting room.
Dec 27, 2021
Quick and efficient considering the covid testing lines across the country
Dec 27, 2021
Appointment late. They said appointments had no relevance. It was whoever was checked in first per the receptionist. The waiting room was overcrowded and entirety too many people given the pandemic. They said i needed to see a doctor even though i was just there for a covid test. When they took me into one of the medical rooms they asked me a few questions and then said a dr would be in and then later someone to do the swab. A Dr never came which was fine. They said test will take 2-3 days unless i wanted to pay 275 dollars. 4 days later no results and i was forced to get tested elsewhere
Dec 26, 2021
Never called me back with test results.
Dec 25, 2021
I am still waiting for my results since Wed 12/22
Dec 25, 2021
My husband and I received our 3 covid vaccines here. Each time it was a very efficient process. Plus the staff was friendly and kind.
Dec 23, 2021
Good service, nice People taking care of the patients
Dec 23, 2021
The staff is great ! Specially the nurses , but the Dr Mark Holterman was the worst. It was the worst visit with a doctor. He was not recommending solutions, he invaded my daughters pain, and he was talking bad about our other primary doctor . Happily the supervisor of the nurses recommended the Covid test .
Dec 22, 2021
Wait time was not long. The doctor that took care of me was wonderful. Very nice, personable and knowledgeable.
Dec 16, 2021
Timely service with professional touch and safety concerns.
Dec 15, 2021
The doctor was very thorough, kind and efficient. He listened carefully and prescribed a treatment that I felt was appropriate for my illness.
Dec 15, 2021
The receptionist disconnected my initial call. I had to call bzck she did apologize
Dec 11, 2021
Dr..Did not do a physical examine. Only went off based of what I was telling him. But never looked at the affected area...I am going for a second opinion
Dec 10, 2021
I arrived early for my appointment for my booster but it took a whole hour to even get seen. I know that it isn't really anyone's fault but still sucked. Everyone who worked there was very nice though!
Dec 7, 2021
Service and attention to our reason for coming to your facility was attended to in a very friendly and professional manner.
Dec 6, 2021
We waited 1 hour for my daughter to see the doctor. Which was ok I understand they was busy. Once we got in the room the doctor less then 15 mins to check out daughter out. Just for him to tell us she has some type of viral infection and to wait it out and her fever should break within 5 day. Number 1 hr did no testing on her to rule out covid, flu or rsv. We had to take her to see her PCP who tested and treated our baby for her illness. The immediate care doctor waisted our time and money.
Nov 30, 2021
You are the only lab nearby that does the RT-PCR test.
Nov 30, 2021
Service was timely and provided by knowledgeable and friendly staff. Extremely happy that you were open on Thanksgiving.
Nov 28, 2021
Good place to seek immediate health care.
Nov 27, 2021
Very thorough and rapid test results, even determined the cause of my issue which exceeded my expectations!
Nov 24, 2021
The doctors and staff were fabulous. I felt well taken care of.
Nov 22, 2021
I haven’t heard back about my results in about 2 weeks
Nov 22, 2021
It was easy to get an appointment the same day. Waiting time was minimum. Staff was very friendly and helpful.
Nov 20, 2021
This was my first visit in your office. I went there for a Covid test only. Not to be registered as a New Patient Visit... Therefore billing my insurance for more than the Covid test. I’ve asked for the office Mgr to call me but that hasn’t happened
Nov 19, 2021
Very glad your medical services are available and you can talk to a real MD about your situation.
Nov 16, 2021
I love to go to immediate care here.. The staff is very welcoming and doctors are very friendly.
Nov 15, 2021
The front reception workers were very helpful. However, Dr. Singha seemed very rushed, and spoke very quickly. We felt rushed by him, and didn't feel as though he took the time to really listen to our concerns.
Nov 15, 2021
This is a good after hours facility. I had a Covid test. However the text message I received said I would be texted when I could come in and be seen. I was not texted and walk in we’re taken before me. So the “save my spot” option didn’t really work.
Nov 15, 2021
Spent $125 for none of my health issues to be resolved. Doctor acted as if he had no idea what I’m talking about even though my ear drum feels like it’s about to explode. Never coming back here again.
Nov 10, 2021
This clinic is a disgrace. I went in to check for potential pneumonia (recovering from COVID). The "doctor" comes in the room, does not even perform a standard check (lungs, eyes, ears, nose). He orders a chest X-ray, and goes on his marry way. Comes back latter to prescribe me antibiotics. I was beyond me how can a doctor not even perform a standard check. I'm sure they are charging the insurance in full. Stay away from this place as these "doctors" should not be allowed to practice.
Nov 7, 2021
Overall it was a very good trip and fix!
Nov 6, 2021
The facility is a bit dirty. Especially the bathrooms. It used to be nice. Also, I needed a blood test, and the first PA that tried to take my blood stuck me three times, and missed my vein 3 times. I got a bit sick. They sent in another girl and she was able to hit a vein on the first try in my other arm. ( for a total of 4 needles in my arm for one test. ) I have large veins as I work out a lot. So that basically sucked. They shouldn’t have people doing blood draws that can’t do them quickly.
Nov 5, 2021
Fast, easy, professional services! I will definitely recommend to anyone in need!
Nov 2, 2021
The staff here is excellent they treat you as they would treat their own family!
Nov 1, 2021
From the front desk to the wonderful doctor I saw—well? I was Impressed.
Oct 30, 2021
I really really love this place. I had no issues what so ever and actually have a serious infection. Dr Kumar is amazing and very friendly and extremely helpful with a great bed side manner.
Oct 26, 2021
Would not recommend. They put you in a room and do not even take a temp, blood presdure or any baselime info. I went for possible strep throat and was swabbed, but was not even touched by a nurse or a doctor.
Oct 25, 2021
We came in for a Covid PCR test. The staff was very helpful and friendly. They tried to put my daughter at ease. I could not of asked for more.
Oct 21, 2021
I was very concerned when they really weren’t interested in what medication I am taking. Doctor had me get X-rays without even seeing me first. Then, when he did see me he said I didn’t need them. I had to ask to be covered during my X-rays.
Oct 21, 2021
Service was excellent people very friendly and the doctor was very good thanks
Oct 20, 2021
Very friendly medical stuff. Big plus is a pharmacy on site.
Oct 18, 2021
All aspects of this visit were of excellent quality
Oct 18, 2021
checking in online and saving spot for last minute school covid test for my daughter and niece & nephews was very helpful. As always when we get seen they are patient with my daughter.
Oct 17, 2021
The staff is wonderful. The service is speedy and how high-quality. Can’t beat them for convenience and quality of care.
Oct 11, 2021
I was not aware that I could check in online PRIOR to arriving. This would have helped tremendously. i also noted that no one I encountered ever introduced his/herself, and said their name.
Oct 6, 2021
As soon as I stated that I was not vaccinated, the physician’s demeanor changed with me. And I told him I had an earache and chest congestion was very bad at night. He prescribed me something over the counter instead of a stronger medication. I have worked in a pharmacy and I am aware of the medications available for congestion. I am literally paying abill to get prescribed an otc medication. Complete waste of time and money
Oct 5, 2021
The receptionist was very nice and the Dr was so understanding and kind. They were very down to earth. The Dr made me feel comfortable and home like he was my family physician. The staff overall were all smiles and very attentive. Maybe I should make him my Doctor.
Oct 4, 2021
Great team. Fast, professional, courteous, human. I would recommend one tweak to your services. I am uneasy, as are others I’m sure, verbally providing Personal Identifiable Information (PII) other than name, when checking in at the front desk. If there is a way around this that would be helpful. Perhaps an ID? I was not asked for ID when I arrived. Thanks again!
Oct 4, 2021
Staff are very short with you and rude. I had issues with my prescription and staff were very non responsive and kept telling me to have the pharmacy call them. Funny because my pharmacy tried calling them hours prior and no one responded to them. There are better places around here. Choose somewhere else.
Oct 3, 2021
I received excellent care and happened to go at a time when the facility was not overrun with patients, so I was in and out in an hour and a half. Was impressed when the doctor said to call her in the morning to let her know how I was doing. Would definitely go there again if necessary.
Sep 29, 2021
I have been trying to contact them for days and cannot get anyone to answer.
Sep 27, 2021
Excellent service, the doctor took the time to explain my diagnosis with great detail and was not in a rush to go to the next patient. Answered all my questions. This kind of customer/patient service is truly hard to find.
Sep 23, 2021
I am afraid to enter your facility again . Apparently there are a lot of untrained staff as a evident by the arguments between nurses and myself regarding dosages, procedures and sterilization.
Sep 21, 2021
Hi I came to your location because I had contracted scabies on a recent trip to Kenya; the doctor never asked how many people were in my house and only gave me enough medicine for me. Once I realized other members of my family had been infected I returned to the clinic for more medicine but was told each family member had to see the doctor. I went to another doctor and the first question they asked was how many people are in the house and gave me medication for the whole family.
Sep 19, 2021
They forgot about me. I arrived at 1.52 and didn’t leave until 4.36. Then the supervisor was trying to find out who’s fault it was while I was still waiting for a throat swab. They used to be very good, but very disorganized and only one doctor in the afternoon.
Sep 16, 2021
I was a first time patient at this immediate care. I waited longer than I would like for being the first appointment of the day. (Around 50 min). My interaction with the physician assistant and doctor was pleasant and went well. My greatest issue was the sizable trash can in my room was completely filled to the top. Because I was the first appointment of the day, I can only assume it was garbage from the prior day. It’s really a bad sight for a medical office
Sep 15, 2021
The staff were very friendly even though they were busy. And the wait time was very short.
Sep 14, 2021
DuPage Immediate Care is great! We always receive a warm welcome from staff and doctors. I never feel rushed. I highly recommend this immediate care center.
Sep 14, 2021
friendly service and knowledgeable docs.
Sep 12, 2021
Little waiting time and I was seen by kind and professional healthcare workers.
Sep 12, 2021
Seen and received appropriate treatment.
Sep 11, 2021
Everyone was very professional and helpful. I was a walk in and they fit me in and were very clear about what my time frame would be and it was exactly what they said. Clean and the test results were fast too. They also called and emailed me my results. I was very pleased and can recommend them heartily.
Sep 9, 2021
I received wonderful comforting service from Dr. Cynthia W. and the rest of medical staff and clerical staff during a very unexpected stressful health issue. The team was efficient and quick as possible for a holiday weekend! I definitely recommend this medical facility. They were fully equipped to give me the best care possible.
Sep 8, 2021
Easy to get the covid test done. Friendly staff. I had the test done together with my husband and we asked to give us the results in writing. We have not received it yet. An email would be fine.
Sep 8, 2021
Very efficient and friendly staff! I asked for an email stating the test results. Did not receive it yet. Neither did my wife Ingrid.
Sep 8, 2021
Accommodating, friendly staff. We went for COVID tests (negative thankfully), and after evaluating my girls, the doctor recommended strep tests, which wasn’t even on our radar. They both had strep, for on the right medication and are on the mend! Excellent care here!
Sep 6, 2021
Everyone that helped me was friendly, competent, professional. Thank you very much.
Sep 3, 2021
Dr. Sharma, was so friendly and genuine. I had to wait which I was totally glad I did. He wad running behind, but the nurse Mary was kind enough to come out and let me know. The Dr. took his time to explain things and was not rushing. I would recommend Dr. Sharma to anyone looking for excellent care.
Sep 1, 2021
Employees were very friendly and helpful. It was a good experience.
Aug 31, 2021
Phenomenal service! Dr Cyndi is absolutely one of a kind and ever so caring! The staff is very kind and friendly!
Aug 29, 2021
covid test ok, anything else consider going somewhere else, got some weird advice and it seems to take advantage of people
Aug 29, 2021
I am very pleased with the care I received. Dr. Cindy is the best.
Aug 29, 2021
Overall everything worked out. The sampling was quick and efficient. The results delivery was later than promised then I had to get a specific cover letter for travel to Canada that was promised at the clinic but instead I had to phone and ask for it. Got it quickly after the call. The price was 50% higher than I paid in Louisiana and 3 x times higher than I paid in Canada for the same PCR CoViD 19 test.
Aug 28, 2021
The type of test, speed of the results and the service was great!! Thank you!!!
Aug 27, 2021
Wait time when an appt was set is only disappointment.
Aug 25, 2021
Too long a wait for the short covid test. And still no results after three days. .
Aug 25, 2021
Care was fine. Registration was confusing. First we were told to register at an iPad kiosk. We did that. Then we were directed to register on our iphone with much the same info, plus were directed by the app to scan our Medicare & ins cards. After we told reception we couldn't do that, they said oh no need we can do that for you. Would've been nice to know that earlier. Why the 2 registrations?? Seems redundant. Think receptionists should've have explained registration procedure better.
Aug 23, 2021
I live next door and I trust Dr. W for her diagnosis...I always leave in good spirits.
Aug 22, 2021
A mixed rating ... the people including front desk staff, technicians and nurses I encountered were friendly, capable and projected caring. The low rating traces to extreme difficulty getting the results. Results were promised by email within 90 minutes of completion - in fact I had to make multiple calls throughout the day, and then return to the site in the early evening to ask for the results in person. Staffing appeared short - the people I encountered tried hard and had a long day. I can only assume this was a process problem. Unfortunately, the experience was unnecessarily burdensome and stressful. Items rated below Very Good either didn't come up (can't rate) or traced to difficulty getting results.
Aug 21, 2021
The staff was amazing. The Doctors were excellent and very patient friendly.
Aug 20, 2021
I was very impressed by the staff at this urgent care. I do NOT appreciate how some of the clients in the waiting room were talking to them, particularly the front desk worker, because it is obvious that they were all doing their best to move quickly. But they never flinched despite some rude people in the waiting room. I am thankful for them and all the doctors and nurses as well!
Aug 18, 2021
The staff and doctor are very knowledgeable and equally helpful
Aug 18, 2021
The process of walking in and using the online registration was really easy and appreciated. We had a bit of a wait, but that was also well communicated and saving our place in line using the online registration was great. Very friendly staff and doctor!
Aug 18, 2021
Chose DuPage Immediate Care for Covid testing. Odd feeling to discover it's not affiliated with DuPage Medical Group/Hospital, but was on Illinois state testing list. Reception less than warm, but doctor was great. Didn't care for the waiting area, too cramped, and some people coming in had flu-like symptoms. Also, was told 24 hours on results; came back 48 hours later through Quest email. Probably will find a different place next time.
Aug 18, 2021
Didn’t care for provider it seemed as if he wasn’t listening to what I was saying.
Aug 16, 2021
So easy, the nurses, doctors and front desk staff are so nice, and love that they accept walk ins.
Aug 16, 2021
Dupage Immediate Care is Absolutely the Best! Professional, Friendly, Caring Staff provide comprehensive care. Welcoming and accepting of all. Love that they are open til 10pm and have pharmacy in same building. Absolutely the best for urgent care needs!
Aug 16, 2021
I had a 1230 appointment and didn’t get seen for my Covid test until 1430
Aug 13, 2021
Thank you so much for all your help! Your team was extremely quick and friendly during my appointment and when I had to call about my covid results because of a problem at the airport they went out of their way to help me sort it out in a matter of minutes! I would definitely recommend your clinic to friends and family and I am so glad that I chose to have my test done with you!
Aug 12, 2021
Tech never sent our paperwork to our office, so we are having to repeat the ultrasound. We will now have to pay DuPage and our referring office Doctors for the same ultrasound because the office never sent our forms to our Doctor. So if you need something sent to your doctors office, find another urgent care
Aug 12, 2021
Never received documentation of my Covid test result. I had to call to get it verbally from the receptionist! I would’ve appreciated a call and an e-mail or a snail mail….
Aug 10, 2021
Very nice people all around pleasant experience
Aug 9, 2021
Found information easily online and was able to make appointment and save my place in line.
Aug 9, 2021
Left without being seen. The front desk said they would take us straight back for a blood draw but 25 min later still waiting. Avoid.
Aug 9, 2021
Excellent care and awesome Dr. Mark Holterman MD.
Aug 7, 2021
Very prompt service. Dr. Very understanding and listening to my issues.
Aug 5, 2021
I went to this facility after a waitress at a local restaurant accidentally dropped a platter with several Plates of food on me. One plate hit my head, back shoulder & I hit my elbow on the table. I was in pain, but able to walk & not feeling dizzy. Instead of going to the ER, I decided on urgent care at the closest facility to the restaurant. My experience was horrible. Although I have high bp, forgot yo take my new meds that morning (no one told me to take them only in the morning), my bp was elevated very high. Which had happened once b4. My PCP diagnosed me with White Coat syndrome. And, just as this time, I had a traumatic experience when my bp was highly elevated. What shocked me most was the the treating physician at urgent care was more focused on my elevated bp than what could have been a serious internal head injury. The doc, came in the room with an attitude scolding me about my elevated bp, causing me more stress. He tried to prescribe me a bp med without my full medical history. I told him NO. He backed down from trying to accept the prescription after I told him of a previous allergic reaction I had to a previous bp med. I will also note when the nurses took bp 4x, they didn’t position my arm correctly, they kept my arm hanging downward instead of upward parallel to my heart. This doc never should nor expressed any compassion about my injury. Even when he felt my sore head where the plate hit, he said nothing. He didn’t tell me to use cold compresses, watch for swelling, dizziness, etc. when I reminded why I was there & where my pain was, he unsympathetically told me to raise my arms, I assume to check if my shoulder or elbow was seriously injured. I left without the prescription and with the feeling of either this man was racist or, he hate his job. He didn’t even tell me to follow up with my PCP. Which I did on my own. After telling my adult about my experience at this place. She said, she too had a horrible experience with a doc at this facility.
Aug 5, 2021
Caring and exceptionally friendly staff!
Aug 4, 2021
I brought my mom in suspecting she may be getting dehydrated after a bought of vertigo. The doctor listened to all her symptoms and recommended a urine test. It turned out she did have an infection and that was contributing to her not maintaining fluids. They gave her a bag of IV, they were courteous and professional throughout the entire process. I would recommend this urgent care facility to anyone that needs non urgent medical assistance. Very satisfied with how they took care of my mom.
Aug 3, 2021
Our appointment was scheduled for 2:30 to do a Rapid Covid test. We weren’t seen til after. Once in a room, waited another 10 min for a nurse. After my sons 10 second Covid test, we waited again for the Doctor to come in that was clueless as to why we were here. Asked my son why he was getting a Rapid test but wouldn’t listen to the answers. Started to do a general exam and that’s when I introduced myself as a Doctor and explained why we are here. After the exam. Dr and nurse walked out leaving us in the room for another 5 minutes thus finally came back in to say we can go. So unorganized. For literally a 10sec procedure we waited almost 2 hours. We’ll never be back nor will I recommend anyone. Terrible experience.
Jul 30, 2021
Fine service. It would have been helpful if the Covid test results indicated that it was a PCR test. There were questions about the type of test at the airport.
Jul 30, 2021
I came to the clinic for a recurring upper respiratory issue and Dr. Cynthia Wollenschlager took care of me like she was my personal physician for 20 years. Thank you for let steaming yo my extensive medical history and being so kind and caring. Thank you to all the staff for their genuine kindness. If I s asm ever in this physical situation again, I know I will driving to this clinic.
Jul 28, 2021
I had a COVID test done for my son to be able to go to camp. I was unable to get the results on before he left. I spoke to someone in the office and left a message on the answering machine and still were not able to get them. I had to physically come back to the office and request them and receive the print out of the results.
Jul 27, 2021
Dr Mark was amazing. Will be coming for primary care as well. Willing to switch my doctor because your staff is fantastic. Front desk, nurses, and Dr. Mark was fabulous and made me feel at ease. Very fast service as well.
Jul 26, 2021
The front desk was extremely helpful. Very pleased. Made me feel welcomed. The nurse who first came in was very pleasant. I felt she was rushed. The doctor was very rushed. Only spent about 2 minutes with me.
Jul 26, 2021
Fast and great care received ! I’m so glad we went there ! They are open everyday and there’s a pharmacy in the building. One stop shop.
Jul 25, 2021
I was seen immediately and the doctor was very knowledgeable
Jul 23, 2021
I’d go back. People were professional and friendly. Dr was friendly and informative. Wait was longer than quoted but normal for urgent care.
Jul 17, 2021
Poor service. Misdiagnosed and never received a call back. Never completed testing needed and paid for. Terrible!
Jul 15, 2021
The providers here were very caring and spent the time to answer my questions and show me the results of my X-ray.
Jul 13, 2021
Being from out of town, the staff made the experience very easy to navigate. All staff were very pleasant.
Jul 12, 2021
Great experience. Nice waiting area. Easy check-in. Fair pricing. Professional, caring, friendly staff.
Jul 11, 2021
Doctor and staff are amazing. Everyone was very friendly and helpful. I was in and out within a timely manner. I got my test results within giving time frame.
Jul 10, 2021
We were seen very fast , everyone was very friendly . Very happy with the visit. Most likely will make my primary
Jul 9, 2021
Awesome, quick service on a Saturday night. Great, friendly medical team too
Jul 6, 2021
The professionalism, availability and ease of check in made this a very good experience.
Jul 5, 2021
Professional, helpful medical staff and pharmacist. I found all members of DPMC to be extremely helpful. Dr Mark Holterman is an excellent physician and explains, in detail, whatever medical issue(s) you may be having.
Jul 3, 2021
I was at the location twice over the weekend to follow up on a dog bite. I was so pleased and impressed by the care concern and empathy provided to my by the nurse (Dalal) and most importantly on the care and the follow up provided by Dr Cynthia Wollenschlager. Not only she reassure me I’ll be ok while provindjng me with the necessary medication but she follow up with me at home personally to make sure I was ok. Everyone at that location was nice friendly professional and very caring about my well-being and recovery.
Jul 1, 2021
Very friendly staff and short waiting time
Jun 30, 2021
The Doctor and nurse took time and treated us very well, listened and answered all our questions.
Jun 29, 2021
Great staff and I was roomed so quickly. Everyone is extremely friendly and it seems like they have good communication between their team.
Jun 26, 2021
Service was excellent. Everyone was so professional and caring.
Jun 24, 2021
Very professional, kind, and quick. I just got my first shot of the COVID-19 vaccine.
Jun 20, 2021
Great staff, no long waits and very acknowledged doctors and nurses
Jun 18, 2021
Friendly staff. Very prompt. Attended to my needs in a courteous, professional manner. Very knowledgeable
Jun 15, 2021
Covid SCAM to its fullest! Shame on DuPage IC for taking advantage of people during a pandemic. I am a Nurse Practitioner, have been one for over 12 years, and have never seen a medical scam such as this. My insurance was billed for a level 3 visit for a standard Covid test? - No vital signs taken, no temperature, no Spo2, no BP, no pulse. - The physician never did any assessment. Did not listen to my lungs or heart. No physical assessment whatsoever. Did not even come in the room. He literally talked to me from the door entryway. -My Covid test was "misplaced" and I had to return 9 hours after I was originally tested to be swabbed again. Avoid this scam at all cost. They will be closed down soon enough for INSURANCE FRAUD. My visit was 11/2020. I spoke with Amanda at DuPage Immediate Care on 12/14/2020 and she apologized telling me she would "wipe the charge". Then today 06/2021 I get a $600 bill. Hell the out of pocket charge for the test was only $200. They did a chlym pneumonia swab (multiple pneumonia swabs. Hell I'm a nurse practitioner and operate my own clinic I could have done a chest X-ray for free if I thought it was pneumonia. No communication. Without doing a physical assessment how did they deem these tests warranted. Hence complete scam.
Jun 13, 2021
Excellent doctors. Compassionate. Very long wait for X-ray results. Very.
Jun 11, 2021
Nice friendly Helped me very much. Went back the next day and they checked my injury seemed concerned about me and that’s good. I even got my first Covid
Jun 9, 2021
Long wait time, not impressed by clinical staff
Jun 6, 2021
Friendly staff, comfortable atmosphere, nice looking building from outside, plenty of parking, very nice experience.
Jun 6, 2021
Lab tech was very informative and a pleasure to be served by. Didnt catch a name but would most definitely like to have him when I come back for the 2nd round on the 19th of June
Jun 1, 2021
Everyone at the facility were wonderful. One of the best encounters at an urgent care. From out of town and doctor and nurses were very warm and caring.
May 29, 2021
I liked the Dr. The wait was not long The report was thorough Seemed organized and well run
May 28, 2021
Good I like a inside its clean neat nice equipment and elevator and good driving water nice pen and pencil
May 28, 2021
Absolutely love all of the nurses & Dr Mark. The entire staff show how much they care about your health and safety.
May 28, 2021
I’ve been going here since two years ago and I have been happy most of the time. Time and waiting is the most important factor to me and they are doing a good job on it. I suggest to use their online schedule and virtual waiting list!
May 28, 2021
The young lady I worked with was pleasant and made me feel at ease. I look forward to seeing her for my last shot in June sometime
May 28, 2021
very long wait time and the lady at the front desk had no answers for when we would get seen by a doctor. Waited for an hour and 15 for my sick year and a half old son. We reserved a spot online and was told we were the next to be seen and then they proceeded to bring other people back. The lady at the front desk forgot to tell us people with appointment go first which I totally understand then when I asked how many appointments were ahead of us all she would tell me was a few more and couldn't give me even a time estimate. Very unprofessional and was not worth our time.
May 22, 2021
Does not seem Drs and staff /front desk/ test technicians are all communicating. Front desk did not know anything about my ultrasound appointment. They said I did not have one. I was told results would be in the next day. The next and they were not. No one seemed to have know anything. Frustrating
May 19, 2021
Pleased to get in and out quickly. Dr. Mark was very good.
May 17, 2021
I was there on may 13, at about 11 am. They kept me waiting about four hours to take test .( only 3 people where ahead of me). I told them that I am traveling oversea and I need to have test result soon. Today is may 16. I did not received my result yet . I lost My oversea travel. I lost money , vacation ,and I am very very angry .I do not know what .
May 16, 2021
Nice facility, staff and dr very friendly, easy appointment scheduling. Took one star off because had to wait about 25 minutes after to get taken into exam room with a scheduled appointment, but that happens sometimes. Highly recommend. Went for Covid 19 test.
May 15, 2021
Very prompt service short wait and short wait time
May 14, 2021
Service was great. The Dr. was amazing and funny. Made the day! Thank you
May 10, 2021
Great experience. They were friendly helpful and caring. Would definitely recommend
May 8, 2021
Quick and easy Covid vaccination experience.
May 7, 2021
Man let me tell you the people who work here made me so damn happy I had to go home a bust a fat one of my floor (was out of tissue)! Any way go here!!!!!
May 6, 2021
I made an appointment several hours before I arrived at the clinic. I was called in within 10 min. after arrival. Within 45 min. I had interpreted X-rays, had seen the doctor twice, and was armed with everything I needed to go to the next step. The staff was pleasant and efficient. The facility is well equipped and spotless. This is what Urgent Care should be. Thank you, Dr. Holterman and staff! (The only problem is that this Urgent Care facility is out of Aetna's network.)
May 4, 2021
Everyone was so kind to me. I went in feeling like my head was about explode. Blood pressure was super high. Thank you to everyone! I wish my doctors office was like this group of professionals. Big thanks to the Doctor!
May 4, 2021
The entire staff, from the check in girls, nurse Paula and Dr. Cynthia Wollenschlager were wonderful. Only bad thing was air conditioning was not working on an 80 degree plus day.
May 4, 2021
Excellent medical staff excellent location the cleanliness of the facility excellent top drawer
May 4, 2021
The Dr. uses the best treatment options available and provides the personal attention I desire
May 3, 2021
Very clean and organized. Was in and out. Great service
May 3, 2021
Genevieve was great to work with. Professional, competent, and kind. Will be back.
May 2, 2021
The most important thing is the service and how fast they work i really high recommended 👌
May 1, 2021
Staff is extremely nice and helpful. Kept appointment on time.
Apr 27, 2021
I was in and out for a COVID vaccine, Geniveve (not sure how to spell her name) was great. I am normally terrified of needles, but she was quick and didn't humor me and it was over before I knew it.
Apr 27, 2021
Based off my own doctors office advice to go to immediate care for stitches rather than the hospital, I am so happy I trusted them. My daughter needed a corner mouth stitch and the staff called in a plastic surgeon- 2 months later I realized I should have gone in to have my own hand stitched the very same day! Had debris removed and a finger stitched...about an hour in and out. Thank you guys again!
Apr 25, 2021
Yeah, that too care of me quickly, and adequately. We don't live near the area, but would recommend them to friends who live there.
Apr 24, 2021
the staff was great...the nurse was very nice... checked on us made sure we were ok
Apr 23, 2021
Friendly and courteous staff. Dr. Kumar very attentive.
Apr 21, 2021
Didn't feel any pinch on injection, waiting area was empty (not crowded), i recommend this place
Apr 21, 2021
Very nice place and close to my house the people that work there were very nice to me but the only thing is that they never got back to me about when to schedule for my second vaccine shot
Apr 19, 2021
Very professional and organized. Good communication and simple online scheduling.
Apr 19, 2021
Absolutely amazing COVID vaccination process! My appointment was for 11:40AM. I got out of my car at 11:15AM and was back in my car at 11:30AM--and that includes the 10 minute observation period. The only question I was asked was my name. Incredibly streamlined experience and friendly staff.
Apr 18, 2021
I was able to schedule right away for the COVID vaccine. The process was easy enough. And when I got to the office I didn’t have to wait long. The staff was friendly and quick.
Apr 18, 2021
Professional staff and a very clean vaccination station/procedure !
Apr 18, 2021
DuPage Immediate Care made it easy to make an appointment and the followed up with plenty of reminders via text and email.
Apr 17, 2021
Professional, friendly and efficient staff. Clean environment. COVID safety protocol for vaccinations gold standard. Convenient location. Plenty of parking. Felt really safe going in for my first Moderna shot. No lines. No people flocked together in the reception area.
Apr 17, 2021
Outstanding service. On time meeting with Dr. Holterman and his analysis and recommendations were first rate. Looking forward to my next visit.
Apr 15, 2021
The young lady who administered my shot was great and very helpful her name was Sarah she should get a raise.
Apr 15, 2021
Quick and easy for COVID- PCR results.
Apr 14, 2021
Sarah nurse was great and front desk good too
Apr 13, 2021
I was very impressed by the care given to me , the doctor was extremely kind she took me to the bathroom holding my hand and explained everything very clearly.
Apr 13, 2021
Very nice place to get a covid vaccine. The nurse was so patient and answered all my questions.
Apr 12, 2021
Very prompt! No wait at all. The staff was friendly and informative.
Apr 12, 2021
Fantastic experience , fabulous “care”🥰thank you Dupage Immediate “Care”
Apr 11, 2021
Friendly and accommodating with fast and efficient service.
Apr 11, 2021
Everything went well. Friendly staff. Very little wait time.
Apr 10, 2021
Professional approach ...knowledgeable and helpful staff ...
Apr 10, 2021
I already referred a friend to Dr. Cindy, who was very supportive.
Apr 8, 2021
This process was extremely smooth and efficient. Took me on-time with little wait time. Nurse was kind and professional.
Apr 5, 2021
The staff was friendly and they provide good service
Apr 4, 2021
My first visit to your location was to receive my covid shot. I was very pleased with the office and staff but have no other experience with doctors.
Apr 3, 2021
I have been and I will continue to refer people to the DuPage Urgent Care on Summit Avenue everybody at the office was very nice they all were very helpful and answering all my questions very caring and concerned for my well-being I will definitely keep on referring people to their services
Apr 2, 2021
Great customer service. No long wait times.
Apr 2, 2021
Second time here. Again for a covid test since my coworkers keep exposing me. These people are great.
Apr 2, 2021
Liked the place and how fast I was taken care if. There was no wait. I was taken to a super cute kid friendly room, nurse asked all questions, pediatrician came in shortly after, she was tested and we were out the door. It was great.
Apr 1, 2021
Brought my 4year old due to swollen left eye. The doctor checked her and stated she had her eye lid, right ear, and throat infection. We were shocked because she never complained about the ear and throat. So she prescribed her antibiotics and eye drops. The next morning she had her doctors appointment with her real doctor in elmhurst hospital and she stated she DID NOT have an ear nor throat infection. Nor did she need to have any medicine given. We had already gave her the medicine the night before when she did not need. Horrible service and fake information to people. My daughter is 4years old, why put a child thru all of this.
Mar 31, 2021
Pros: All staff was professional, friendly. Physician had a very nice, confident, professional manner. He listened to what I had to say, asked pertinent questions, and was able to assess the problem quickly. He explained his diagnosis clearly, and told me what he was prescribing and why. I was very satisfied with the experience. Also, the pharmacist, Julia, was also very clear in explaining how each of 3 meds were to be used & possible side effects. She was very busy, handling calls on a busy phone line, but was very focused and helpful throughout. Cons: the wait was over-long, running almost an hour behind by the one actually see the doctor.
Mar 30, 2021
Speed of getting care was great, doctor was fantastic in her explanation and time spent with me.
Mar 30, 2021
Dr. Mark was respectful and took care of my hand with no issues. Thank you Dr. Mark. The staff at the front was respectful and made sure I was checked in and registered without any issues. Thank you all for everything and continue to be safe.
Mar 30, 2021
My appointment was on time and the Dr and staff helped me. Very professional visit.
Mar 29, 2021
Great doctor, listened to everything I said and will come in the future for more check up
Mar 28, 2021
My care was exceptional!!! Sciatica flare ups are unbearable. Dupage Immediate Care took great care of my needs. Nicole
Mar 24, 2021
Thank you for allowing me to get a quick appointment especially when I was feeling really bad I have never seen a service that was so quick and very professional and the doctor really showed he cared
Mar 23, 2021
I was taken care of in a very timely safe manner. Results and care were done very well. I would recommend the DuPage Immediate Care facility to any one.
Mar 23, 2021
Visiting family in Elmhurst from Tucson Arizona I was pleasantly relieved to be able to make a same day appointment. Everyone was very helpful and pleasant. Was back home with meds an hour later.
Mar 22, 2021
repeat patient for both of our children. Always pleased with the care we receive.
Mar 17, 2021
Very caring people with great bedside manner!
Mar 16, 2021
We were directed to the correct office promptly. The doctor administering the vaccine was polite and explained everything. He answered all our questions. We were in and out in a reasonable amount of time.
Mar 16, 2021
Very smooth process and everyone was so friendly.
Mar 14, 2021
I’ve already mentioned it to other people
Mar 14, 2021
I had been struggling to get a vaccine appointment for some time when I found out about dupage immediate care. I was so relieved to click the link and find availability! The process was very smooth. Thank you!
Mar 14, 2021
After receiving the covid vaccine I was not given any information on the vaccine, side effects or other medical information in case of a reaction.
Mar 13, 2021
Very convenient location , Fast service very Clean , Great people ,I just love it.'
Mar 12, 2021
I got an appointment online immediately. Did not wait long once I arrived and got test results within the hour. Couldn't have been more convenient. Everyone was helpful and friendly. Thanks to Dr. Kumar.
Mar 11, 2021
Good doctor and her note taker was very kind and knowledgeable.
Mar 10, 2021
Friendly efficient put me at ease caring in a time of need this is like having mom care for you and make you better
Mar 9, 2021
A big thank you for the wonderful treatment and courteous staff and service.
Mar 7, 2021
Wonderful staff! Very professional and attentive.
Mar 7, 2021
I came to this immediate care just before closing. Everyone was so kind to me. I'm sure they wanted to go home but they took their time and took good care of me. Thank you!
Mar 4, 2021
My visit to the DuPage Immediate Care was one of the best at a medical facility I have ever had. The wait was short, every individual that I dealt with was professional, knowledgeable, helpful, and caring. I was given a referral for additional care that I may require. I have already told a number of people if they ever find themselves in need of immediate care this is where they should go.
Mar 2, 2021
Friendly personnel and very professional.
Mar 1, 2021
Called a Dr. who had gone for the day to come back in to help my granddaughter. Outstanding care and “bedside manner” by everyone here
Mar 1, 2021
Everyone was pleasant and prompt. I feel everyone had a can do attitude and cares.
Feb 28, 2021
I love DuPage Immediate Care! Everyone was Sooo caring and Compassionate!
Feb 26, 2021
I hadn't heard of Urgent Care facilities until 2 years ago when I moved to a retirement community at Beacon Hill in Lombard. What a fantastic and sensible type of service!! There was no waiting in my instance. Attention was given immediately after signing in. Follow-up can then be done at the hospital of my choice.
Feb 24, 2021
1st, the website is so easy and very informative. Everyone I encountered was wonderful, loved the doctor actually going to have her as my primary, I received excellent, compassionate care
Feb 24, 2021
I was seen right away and cared for properly!
Feb 22, 2021
I had the best experience! The staff was the sweetest ever from the person at the front desk, to the nurses & head nurse, to the lady in the pharmacy! I would like to make this my to primary doctor!!! 100s across the board!!
Feb 19, 2021
Fast, efficient, courteous service & staff.
Feb 16, 2021
This is a very clean and efficient place to get a Covid 19 RT-PCR test. i had my results back with in 90' and the staff was very professional.
Feb 14, 2021
I'm thankful for the kind, professional, doctoring.
Feb 7, 2021
Workers were very plesant and friendly
Feb 6, 2021
I was informed that I was receiving a rapid covid 19 test only to find out days later that it wasn’t. Claiming a mix up at the lab with my results. Still waiting for my results. Will definitely continue with bad reviews until I can return to work and get my test results.
Feb 6, 2021
I’m so appreciative to Dr Mark and his excellent staff. It was a positive, supportive experience from the time I walked in to the time I walked out. Everyone took their time and explained everything they were doing. I highly recommend this urgent care facility.
Feb 4, 2021
The doctor and the staff are so compassionate sweet and very caring I appreciate all their support definitely will continue going to this clinic and recommend them
Feb 4, 2021
From the moment I frantically called the DuPage Immediate Care seeking to schedule an appointment I was impressed with the great response by the young person who took my call. My apprehension was minimized. I also felt very much at ease with the service by Dr. Mark. He made me feel like I was one of his regular patients. I highly recommend if you are looking for a very professional group of healthcare providers to make your appointment at once.
Feb 4, 2021
I was there on Saturday Jan 31 to get tested for COVID because my daughter had been there earlier that morning and was diagnosed with positive result. Am anxious because both my son and I were told we could not receive the rapid test— but it’s been 4 DAYS and we still have no results. We all live together and my daughter is coping and isolating the best she can but the anxiety is almost unbearable. When will we get our results? No one has contacted either my son nor me, to ask any questions. Is this normal? How do we get our results?? We should have received the rapid test since we are in the same household. We could be be inadvertently contaminating one another, even though we are trying to be as diligent and cautious as possible. I also need to provide information for my employer. Four days is excessive for “immediate” care...
Feb 3, 2021
Helpful and courteous staff, no waiting and everyone was friendly.
Feb 2, 2021
Everyone from receptionist, nurses and Doctor treated me nice and professionally. I will definitely use DuPage Immediate Care in the future. Keep up the great work and thanks again!!!!
Jan 31, 2021
Staff was great, very short wait time. I wasnt even done filling out the paperwork and they called me back to the room.
Jan 31, 2021
While I appreciate getting the Covid test. They left me in the waiting room for 40 minutes even though I had an appointment. The doctor did not examine me at all. Did not listen to my lungs or take my blood pressure or temperature.
Jan 30, 2021
Idid not have to wait long to be seen. Everyone was kind and efficient. I received my test results sooner than anticipated.
Jan 26, 2021
My experience with Dr.Wollenschlager was the best experience as always when I visit your facility for urgent medical care
Jan 25, 2021
Fantastic staff love the way I was treated also called me for a follow up
Jan 22, 2021
The people are nice, the place very efficient. But the decor is old & odd and it seems like it needs a good cleaning.
Jan 22, 2021
The staff is ALWAYS friendly and professional!
Jan 22, 2021
I love Doctor Cindy! She is always incredibly helpful and knows exactly what's going on and how to treat it!
Jan 20, 2021
I called around 6pm on a Saturday evening looking to get a Covid test. Within the span of less than 3 hours I walked in, got seen, had the nasal swab, and had the results (full Covid test - not the less-accurate rapid one, plus a screen for flu virus). Grateful that all were negative and to have that important information so quickly!
Jan 19, 2021
My mother and I went to get COVID-19 tests and the staff there was quick in checking us in and performing the tests. The medical staff was also helpful in explaining what our specific situation looked like, what we should do in case symptoms became severe, and took into account any health conditions that we have.
Jan 17, 2021
The 60 minute wait was longer than the website showing 30, then 10 minute wait times, so be aware it may be longer. In addition, the physician who saw us had minimal PPE on. Yes- gown. But one tiny single layer disposable mask. Under current Covid concerns, it seemed like he was under protected, making me feel at more of a risk.
Jan 16, 2021
Nice Dr. and staff. Had to go there for a covid test on a Saturday
Jan 12, 2021
Doctor was very nice and gave great information
Jan 11, 2021
They provide great service with concern for your well being. Warm & friendly, they address any and all questions you may have. Highly recommend fir all in need of immediate care.
Jan 10, 2021
It was odd I was told to come straight in. As I pulled up it said I'd be called back soon and to head in. 6 people got called back before me and 45 minutes later with still a full waiting room I asked if I should just go back to my car. The wait in the waiting room and rooms is a little unorganized. And everyone seems a bit jumbled with drs instructions. I think they forgot I was there a few days prior. All understandably with how hectic things are with this pandemic.
Jan 9, 2021
The help was super, I was in and out very quickly
Jan 7, 2021
Meghan, the nurse, and Dr Wollenschlager were wonderful. They made me feel very comfortable and were so sweet to me.
Jan 6, 2021
Thought it was a very organized pleasant experience.
Jan 6, 2021
appointment was at 8am. didn't take me until 8:45. Took a Covid test to fly to a funeral. Test came back positive. i contacted my PCP who related quick tests are unreliable. i completed a 2nd test the following day and tested negative. lost my plane tickets, and couldn't attend the funeral. In addition i paid you facility $250
Jan 5, 2021
Quick, professional, and very friendly.
Jan 5, 2021
Easy, quick walk-in service. Paperwork a little long, but manageable.
Jan 5, 2021
The people were very helpful and didn't hestitate to assist me in the registration process.
Jan 5, 2021
You were there for me in my hour of need. Glad my Covid test was Negative. But, you had me in and out, and go me my result, in a very short time!! Thank you! All your staff was very efficent and pleasant to deal with too!
Jan 5, 2021
The doctor and nurses who helped me were very caring and compassionate. I highly recommend them.
Jan 5, 2021
I had a positive experience. I had stopped in to get a rapid Covid test as they had numerous signs outside for Covid tests in one hour. My symptoms did not support the rapid test so they did the standard test and told me I would get the results in 48-72 hrs. I received the results the following morning! Happily, I was negative. Two things would have made the experience better: Info outside on who could get the rapid test and if the system that texted my phone to call me in from my car would have synced up better with their scheduled appointments so that I wasn’t sitting inside for 45 mins. before I got called into the room. I felt less exposed to germs sitting in my car. However, I understand these are challenging times and things went well once I was put into a room.
Jan 5, 2021
I called to speak to the doctor I saw when I was getting the after I got my positive covid test. I was told the doctor was busy but would call me back later. I never got a call back.
Jan 5, 2021
After waiting in the car I was called in but they were not ready for me. I was then asked to sit in the lobby while I waited for 20 minutes next to a woman who mentioned to the front desk that her husband had Covid. Once I was called in to get the Covid test, they closed me into a room and had me wait longer with a nurse who was checking my blood pressure and asking about my health history. I was not comfortable with how long I waited and was exposed to the nurse and then eventually a doctor before they finally gave me the very short nose swab test. I felt more at risk at the testing center than I have in general public settings. I would not recommend Dupage Immediate Care for Covid testing based on their poor protocols.
Jan 5, 2021
Everyone was very nice. I had an appointment and I was taken on time.
Jan 5, 2021
Outstanding Service, friendly, compassionate, staff was exceptional, Thank You
Jan 5, 2021
The doctor was extremely thorough, caring and kind. Booking the walk in appointment on line was very helpful. It dramatically reduced the amount of time sitting in the waiting room.
Jan 5, 2021
Staff was extremely friendly and very knowledgeable about the process and procedure. I received indication for what was going to happen and everything was done in a reasonable time frame.
Jan 5, 2021
We became aware of a covid exposure Christmas morning, just before we were supposed to be with family, and needed urgent tests. DuPage staff were consistently friendly and supportive and understanding and professional. Thank you.
Jan 5, 2021
I visited DuPage Immediate Care on a Saturday for a painful skin rash that had appeared the day before (Friday). I suggested to the PA that I thought it might be shingles, but she dismissed this on the basis that the rash did not have a crescent shape. She did not provide a diagnosis and provided me with a cortisone cream prescription. I went to my dermatologist at NWMH on Tuesday, and they immediately diagnosed it as shingles. I was provided an antiviral prescription, but its efficacy was diminished due to the lapse in time between when the rash first appeared (Friday) and when it was diagnosed (Tuesday). I realize medical staff can make mistakes, but this seemed like a pretty straightforward diagnosis that shouldn't have been missed.
Jan 5, 2021
Dr. Cynthia took utmost care to assure that my infection had not progressed to the bone. Appreciate her diligence and care.
Jan 5, 2021
See online review. Total disconnect between everyone working there.
Jan 5, 2021
This Immediate Care Center was VERY CLEAN. Waiting room was Covid equip with sanitizers, plastic dividers between seats. Doctor & Staff were very nice. No wait time. I had x-rays & results in minutes. I would definitely recommend!
Dec 30, 2020
Team was very efficient and great at explaining the options that were available to me
Dec 20, 2020
I came in for a COVID test on a friends recommendation. Results were due back in 2 days. It’s now 4 days and no results. Very disappointed
Dec 20, 2020
Outstanding Team of Health Care workers! Dr Cyndi is a Amazing ! She is everything a doctor should be Friendly,compassionate and excellent at listening and communicating!
Dec 19, 2020
Service I bought was 375$. I was told I will receive results as phone call and email. So I received phone call saying I do have covid-19. I didn't get any emails with proof. I did required online. Still nothing.
Dec 18, 2020
dr. mark is great he knows whats wrong with me right away he is very nice too
Dec 17, 2020
The Women doctor that saw me was Excellent. She was kind and Very Knowledgeable. The young assistant named Megan was also Excellent.
Dec 17, 2020
The most friendly and helpful medical office I have ever been in. Staff was the most courteous people I have met.
Dec 16, 2020
Took the COVID test with my family and I only received results for one of us I had to call to get the results for the rest of my family
Dec 16, 2020
Quick courteous service dr Cindy was great in explaining everything to me
Dec 16, 2020
I am giving a poor review due to the fact I came in for the Covid-19 test. I was asymptomatic at the time of testing.. The doctor assured me I would have both the rapid and 72 hour covid-19 test. I received a call about being positive on the rapid test and given instructions the very same afternoon... Today I called for the 72 hr. results since I never heard anything. and was told it wasn't done since the rapid was positive. This is not very professional.
Dec 13, 2020
Awesome people and a wonderful doctor!
Dec 12, 2020
Staff was EXTREMELY PLEASANT and VERY KNOWLEDGEABLE
Dec 10, 2020
Excellent, high quality-of-care services
Dec 8, 2020
It was ok, online set up was simply fine.
Dec 7, 2020
About 18 months ago, I became ill while at work in Oakbrook & I found this facility. The service & staff was so excellent, that 3 days ago, I became ill & this the 1st facility that came to mind. I drove from Forest Park & I'm sure I passed many others in my routine.
Dec 7, 2020
Very fast service and very nice nurses and doctors.
Dec 6, 2020
Dirty! they let people getting tested for covid all sit in a crowded waiting room. the 'doctor" comes in writing your info in a spiral notebook and tried to prescribe me medicine for something that was not a problem. She said if I want the rapid test which is 2hrs I have to pay $250 so I did only for a BS Positive result! I knew there was soemthing off so I went right away to a physicians immediate care and I was negative. I then had my DR do the regular test negative again. this place is a SCAM. they dont even use an approved test test use some respitory panel. told me I had a cold too and I had ZERO symptoms
Dec 6, 2020
Quick assessment, fast results with appropriate test.
Dec 5, 2020
Me Cobraron cuando no debian por un test de covid xuando mi seguro cubriria 100%
Dec 5, 2020
The service I received was outstanding and nurses were excellent and very professional the Doctor Was Just outstanding
Dec 4, 2020
Very orderly check-in and sign up. Wait for COVID test was even shorter than expected and the Doctor consult/explanation was concise and thorough.
Dec 4, 2020
I found the staff to be responsive, well trained, and courteous. The Dr. who talked to me (I forgot his name, but it was 8:30PM 12/2) was fantastic. He took his time explaining things to me and was very thorough.
Dec 3, 2020
Medical staff was great with my 22 month old son. We were called back quickly once we got into the waiting room. The nurses were very sweet and caring with him while prepping a deep gash before the doctor glued his skin. Please thank them for all of their hard work during these difficult times.
Dec 3, 2020
Great job getting people in and out quickly and safely. Staff was fantastic.
Dec 1, 2020
This is the second time I’ve used this facility. And was once again impressed with their professionalism and quality of medical care. Excellent job. Thank you!
Nov 30, 2020
The only place i would go to for med treatment. Urgent or regular visit best place to be at.
Nov 30, 2020
Dr. Halterman and Kenar (assistant) were wonderful.
Nov 30, 2020
The experience was exceptional. Getting results and information in my portal was disappointing
Nov 30, 2020
This clinic needs to get better at calling patients back when committed as they are so good & organized otherwise. I was told I’d get a call same night. I never did. I called 2 days later only to be told that I was negative. I loved everything else - the text message updates of position in line, etc.
Nov 28, 2020
I was able to get in for a COVID test within a few hours and have the result also within a few hours. Staff was comforting and informative.
Nov 28, 2020
Loved your system of booking appointment on line. I also loved that you called us 5 min before we were seen and my family of 4 could wait in the car outside until our time to be seen. Great system as I did not want my kids waiting in the waiting room. Nurses and doctor were very thorough.
Nov 27, 2020
I never got my covid results. Was told they would email if neg and call if Pos.
Nov 27, 2020
Good, courteous staff. Good online queue so can wait remotely.
Nov 26, 2020
DuPage Immediate Care has a good program to register On Line to schedule Covid testing, but there are some flaws in their system. When we registered & received a text to be there at 12:05 PM, I would presume by 12:30 we should have been taken. I presumed WRONG, we didn't get in until 3 PM. Why wouldn't they send out another text stating they're running late, come 1 hour later & update it again if necessary. We sat in the car from 12 to 3, very frustrated. The woman at the front desk wasn't very helpful in the beginning, she didn't have any organizational skills. It was like you go in and stand there like an idiot until she decided to direct you to the wrong area, because she didn't ask any questions. Maybe it wasn't her fault, maybe DuPage didn't train her properly.
Nov 25, 2020
Very impressed with the clinic in this difficult time. Staff was professional and caring!
Nov 25, 2020
El servicio esta muy bueno y los trabajadores son atentos y amables con los pacientes desde que uno llega hasta terminar con la cita del examen.
Nov 24, 2020
I received a survey but not my results! How can I give a review when you still, 3 days later not sent me my covid results...and you are not returning my call or responding to my calls either.
Nov 24, 2020
Good service. Nice and knowledgeable people. Would definitely recommend. Keep it up
Nov 24, 2020
Good work and good service. Keep it up guys
Nov 24, 2020
The entire staff, nurses doctors was excellent
Nov 24, 2020
Went here for a COVID test and would highly recommend. They were efficient in booking an appointment, organized in collecting your info electronically prior to your appointment to minimize time spent in the office, and the staff was super helpful, friendly, and comforting.
Nov 23, 2020
Fast and efficient. Will definitely use services again if needed.
Nov 23, 2020
Staff was excellent and made me feel very comfortable- ty
Nov 23, 2020
Glad they called since I didn't get covid results emailed.
Nov 23, 2020
was told after my covid swab that they would get back to me with results in 2-3 hours. after 2 days and numerous phone messages that were never returned i finally got someone to find my results. STAY AWAY!!
Nov 23, 2020
I felt comfortable at all moment and was treated with much respect. Kind staff
Nov 22, 2020
They were very very professional And gently I will recommend it to anyone
Nov 22, 2020
Great girls at front desk, nurses who did Covid test, amazing! Doctor nice, and professional. I would definitely go back.
Nov 22, 2020
They were able to put a Band-Aid on my symptoms several times, and the doctors were very nice and helpful, but they never got to the cause of why I was sick, and were thus unable to treat me although I had to come in a couple of times to try to get to the root of the problem. I also got blood drawn, but I’ve yet to receive the blood results. It’s been very frustrating, and cost me over a week of work. Because they didn’t get to the root of the problem, I almost landed in the hospital.
Nov 21, 2020
I was Covid tested there on a Monday night. The lab report sheet said that it was completed on Wednesday. I had to call them on Friday to get my results and they called me back shortly thereafter. (Results were never actually sent to me, but did notice they were put in my online file on Friday afternoon.) For such a critical item, its awful that they held onto the result for two days.
Nov 20, 2020
Very difficult to get your results from Covid test. No one answers the phone or return your call. The only bad thing I can say.
Nov 20, 2020
Great staff! Friendly and efficient.
Nov 20, 2020
The staff and doctor was amazing and super fast.
Nov 20, 2020
This facility was extremely clean, on time, and the doctor took the time to listen and fully understand our concerns. I love that there are no appointments and you just put yourself in line on their website. They give you an approximate time you will be seen. Thank you !!’
Nov 19, 2020
After 4 days of my visit to the clinic I steel don’t have my medication. I keep colling them every day. They promised to me to fax prescription to the pharmacy. And they didn’t do it. Evan that my pharmacist tried to call the clinic to take the order verbally did not work. Promised and nothing. I don’t have my antibiotic yet. Can you believe it?
Nov 19, 2020
Long wait, but given a time as to how long it would be so you could go about your business until 10th in line. Service good and safe.
Nov 19, 2020
Staff was nice. I love Dr. Holtman. He was very pleasant and informative.
Nov 19, 2020
Very friendly environment. Staff very professional, and kind.
Nov 17, 2020
My experience with DuPage immediate care was very positive. They were kind and caring and efficient. I am thankful for their thoughtful approach and service.
Nov 17, 2020
Great service and friendly staff. Highly recommend!
Nov 17, 2020
The nurses and doctor took outstanding care of my mom. Friendly and very safe. Very efficient. Thank you so much!
Nov 17, 2020
Everything went smooth was pleased with service.
Nov 16, 2020
The doctor and staff where very friendly and informative. I liked the doc he had a great sense of humor.
Nov 16, 2020
Please provide training on HIPAA laws and how to interact in the lobby when patients are there and how they speak the patients are the reason your nurse has a job I realize at this time things are very bad within clinic but professionalism has to be met
Nov 16, 2020
Very fast, kind and thoughtful. Really feel we can rely on them and that they care. Highly recommend.
Nov 16, 2020
I went in for a work-required COVID test. The wait was long (even after signing up on the website) so arrive early. The staff is working very hard and were very pleasant and efficient. Thanks for keeping us safe in this challenging time!
Nov 16, 2020
You wait in line for almost an hour, then you wait inside. People had HMO and there wasn't a sign any where stating that they don't take HMO. I have PPO, and to date I still haven't gotten my results.
Nov 16, 2020
The wait was long but due to the given circumstances, that’s very understandable. They have a “virtual line” so you don’t have to sit in your car the entire time. They offered me a rapid covid test, and I got my results in two hours. Which saved me the anxiety of waiting to know if I have the virus or not. I’ve recommended them to a few people already.
Nov 15, 2020
The nurse practitioner was very knowledgeable, and staff was very friendly and and proficient.
Nov 15, 2020
It's hilarious that I'm being asked for a review for an appointment that didn't happen. Your check in systems need to give people an idea of the wait time BEFORE going through all the paperwork. I found out *after* doing all that, that the wait time was 5 hours. I left immediately, and yet I was texted 5 1/2 hours later anyway. Really if that's the way it's going to work I should be able to check in remotely from home. I'm sure the staff are great, but the site is not handling the current surge well, and the check in system not warning up front is useless.
Nov 15, 2020
Paula did a professional job in a very efficient manner😄
Nov 14, 2020
Very organized. And receptionist was excellent.
Nov 14, 2020
All Drs and Nrs and staff were amazing. Fast results and the Dr. so helpful on phone. Thank you
Nov 13, 2020
The process for the covid screening was very good from start to finish. The person who took our samples was very sweet and professional. Doctor was very nice also.
Nov 13, 2020
Everyone at the practice was informed and professional, the service was seamless and well organized, thank you
Nov 13, 2020
This place is a joke. We waited for 4 hours on a Saturday morning and that was the best part of the visit. After 3 hours of waiting outside in a line and then in our car, we were called into the lobby because they were "ready for us." We then had to wait almost an hour in a lobby packed with coughing people so if we didn't already have COVID we probably got it then! The woman who came and took my son's nasal swab was very professional and that went ok. However then the "doctor" came in to talk to us before we left. There is NO WAY that woman was a doctor. She didn't introduce herself, she couldn't get it straight that we'd already had a swab done, she immediately told us she was going to put my son on antibiotics for his diarrhea (he didn't have diarrhea and we had to convince her of that.... what???). We came in for a COVID test... only symptom a fever. She said that he clearly had an infection of SOME SORT so he should be on antibiotics. Of course i refused. It was absolutely the strangest experience with a "doctor" I have ever had in my life. She also told us that we'd have results in 1 to 3 days and most likely we'd have them the next day (Sunday) since they were expediting things and the lab was open on the weekend. Long story short it took 5 days to get results because later we were told the lab was closed on the weekends (who closes a lab during a pandemic??) and they were backlogged. If I'd known that i would have certainly made a different decision as to where we got tested. Overall it was one of the worst experiences ever and it's unbelievable that this place could stay open. PLEASE choose any place besides this. They should be shut down. The only saving grace is that the 100 times I called looking for results over the 5 days I waited I always got VERY pleasant people on the other line.
Nov 13, 2020
Every one here was very pleasant and professional.
Nov 12, 2020
The wait time provided was accurate. The Doctor was wonderful and very thorough which I appreciated. She ran extra test and ended up making a great catch that probably saved my life. The nurse was very against the doctor Ordering an EKG and XRay. Thankfully the Doctor made the call because if it were up to the nurse, I’d have walking pneumonia by now. The nurse made very inappropriate comments about the Doctor.
Nov 12, 2020
Waited 5 hours for a COVID test went inside and asked am I going to be able to get test and the receptionist told me to wait inside. Well there was at 10 other potentially sick people inside, which is not safe. During that time a nurse put in her resignation and a doctor left the building and told the other doctor he was unethical. Worst time was after wait 5.5 hour I did get test completed because I felt too uncomfortable and left. Why are COVID TEST done inside? Why do need to check blood pressure to get a covid test? Management of dupage medical group is clueless.
Nov 12, 2020
Waited longer than the time that was stated after checking in for the appt.
Nov 11, 2020
The DuPage Immediate Care is a very nice facility and has a great team of friendly, helpful, and knowledgeable people.
Nov 11, 2020
Very friendly staff and helpful. Made the visit pleasant
Nov 11, 2020
I was there to show my baby to the doctor but after 5 hours wait we found that doctor can't see the 15 days baby (under 1 month)..they should tell us that while i was on front desk..pathetic
Nov 11, 2020
Was told two days for results now they say another two.
Nov 11, 2020
We were told two days for results now being told not for another two days.
Nov 11, 2020
They are so very helpful. I did have some trouble with booking through app ZocDoc so the gentleman and the nurses at the front desk helped me out. The one of them was making sure I will be admitted and apologized many times for waiting. They are great. Doctor Cinthia know right away what my problem was and prescribed the right antibiotic. I am so very pleased, clinic was packed but they greeted everyone and politely talked and make everyone welcoming. I will definitely come back and spread good word about.
Nov 10, 2020
Great place to get tested for COVID. Very helpful and professional. However there is a long wait time but thats is to be expected with everything going on.
Nov 10, 2020
There was nothing wrong with the service however while I was waiting in my car that was parked behind the building, I saw at least 3 times within 1 hour an employee take a cigarette break. In and of itself who cares? But I noticed that one of the breaks she was wearing surgical gloves and twice not. Either way it makes me wonder if when going back to work she sanitized those gloves. I said to my wife I hope this person is not the one who we have to deal with and felt confident it wouldn't because she'd returned to work via the pharmacy entrance and assumed that was where she worked. I was wrong. When called to come in for our appointment she was dealing with another patient just outside where my exam room was and as I passed her noticed how pungent the cigarette odor was and if this wasn't enough of a turn off to then hear her walking down the hallway lecturing any colleague within earshot why they should always put the thermometer back in the same location and not at all in a friendly tone. Her demeanor, obvious lack of concern for her own health and others, and coupled with her unprofessionalism on full display towards her colleagues was not something I'd prefer to have seen or experienced when I'm there because I was nauseous with a fever. Would I go back to this location? Sure. My doctor and his assistants were awesome. And If I happened to have an employee who's there to take my vitals but smells like a cigarette butt at least I can tell them to get the heck out and find me another who takes their job more seriously. The rest of the staff who I had to deal with were awesome.
Nov 9, 2020
Came before clinic opened & waited two hours to be seen. The door was opened 10-15 minutes late & the first patient wasn’t seen until 30 minutes after opening. Don’t know why the delays. Found out when I finally got up to front desk that I was not able to be COVID tested due to new CDC guidelines. This is not the fault of the clinic but should have been a large announcement sign to that effect.
Nov 9, 2020
Amazing experience! I felt safe and well cared for.
Nov 9, 2020
I went there to get a rapid Covid test an my results were given out to someone that was not me without my consent. That is 100% illegal. My privacy was violated.
Nov 9, 2020
Great and quick. People are very nice here
Nov 8, 2020
I have already recommended you to a couple people.
Nov 8, 2020
I went twice recently. The first time the ladies at the front desk were chatty but very sweet. The second time there was a different desk worker who was short with people for no clear reason other than the stress of a busy lunch hour. I was not feeling well so I was quiet and didn't say much, but I was disappointed with the customer service. Excellent treatment by both the female and male physicians, but not the friendliest place to walk into, given that the front desk workers are very busy.
Nov 6, 2020
I already have recommended your business to friends in need of COVID tests but cannot find any openings elsewhere. The doctor was kind and empathetic, and the person calling me with my positive diagnosis 2 hours after leaving was informative.
Nov 6, 2020
Had a COVID test on 10/31. No one ever contacted me about my results. Went back on 11/5 to receive my results. A phone call or an email would of been preferred.
Nov 5, 2020
We were told the wait would be an hour and a half, it was 4.5 hours.
Nov 5, 2020
Way to long of a wait plus the cost of the rapid test was $250.00 yet someone was there today from the same company I work for and they accepted his insurance but told me Medicare wouldn’t pay for the test more then once. Lie, after lie.
Nov 4, 2020
The staff very kind dr was helpful and very understanding.. the only thing I never received the results for the Covid test...dr said they will call me if positive or email me if it was negative so I am assuming it’s negative..
Nov 4, 2020
The front desk staff and the person who gave me the test, Bridget, were lovely. The Doctor who's name I did not catch was the only reason why I wouldn't rate it 5 stars or 10/10. She didn't bother to check if my insurance covered the rapid test. She was trying to get me to pay 250$ when my insurance covered it. She was also trying to make me wait a couple of days on my results when I needed a rapid test to know if I could work the next day or not. When it was obvious that I wasn't trying to pay until I knew if I was covered or not, that is when she checked. I heard her talking in the hallway with another person and they had the answer right away. If that Doctor just did that extra step before asking for my money and trying to make me wait then I would be completely satisfied.
Nov 3, 2020
Your waiting area seems somewhat disorganized. When they took my drivers license and said I’d get it back in a few minutes, I didn’t despite several requests to return it. They should have said you’ll get it back when you’ve been seen and are leaving. I don’t like leaving my drivers license with anyone because in Covid times it would be very difficult to replace. Second point- after you check us in you should make the suggestion to wait in our car. It took me 30 minutes sitting in the waiting room to figure this out and your waiting room was full of about 15 people that I didn’t really want to be around. These 2 changes would make your operation seem more efficient and user friendly
Nov 3, 2020
This facility needs to do a better job placing the requirements for hand sanitizer upon entering. While waiting in my car for my appointment I watched one after another walk right in without using the sanitizer first. Better signage placement should help. The nurse and Dr. were friendly and have no complaints. The gal at the front desk upon check out was too busy texting to notice me standing there for several minutes. Very unprofessional! When people are at the urgent care, patients are running thin as it is. Perhaps saving texting for your lunch or break is a better option. I was just ready to go home and I did not get her name.
Nov 3, 2020
Your staff is excellent. Umaima and Nhung made us feel at ease and it was obvious that they were on top of things. They made a stressful situation go as smoothly as it could possibly be expected. Dr. Holterman has a great bedside manner and is very good with kids. Megan who actually performed the test was awesome too and just as great with my son. Thanks to everyone there.
Nov 2, 2020
Your staff is excellent. Umaima and Nhung made us feel at ease and it was obvious that they were on top of things. They made a stressful situation go as smoothly as it could possibly be expected. Dr. Holterman has a great bedside manner and is very good with kids. Megan who actually performed the test was awesome too and just as great with my son. Thanks to everyone there.
Nov 2, 2020
Everyone there was polite and efficient. We did have to wait almost 3 hours to get our Covid test because of the surge of cases in our area, but they allowed us to wait in our car and called us when they were ready. The nurse did a fantastic job performing the test as it was painless and not uncomfortable as expected. Thank you for great service during this pandemic.
Nov 2, 2020
Dupage Immediate Care is a very clean environment with pa professional staff.
Nov 1, 2020
I came to DuPage Immediate Care and received kind, courteous and professional service. I would recommend this place to others who are in need of medical care.
Nov 1, 2020
I needed a rapid COVID test and it was a fairly simple process. The operation is smooth and easy running. The wait was 2 hours but you could conveniently wait in your car. The dr was very nice and personable and everyone was helpful and understanding.
Nov 1, 2020
The young girl at the front desk was amazing. She was organized. She did not get flustered by the crowd in front of her. She dealt with a difficult patient with patience.
Nov 1, 2020
The service you provide is critically important - thank you. My only hesitation on giving you a 5-star review is your "appointment" process. I called your office to see if the wait time was as long as your website stated, and it was. I asked if making an appointment was a better option, “yes”. While your website indicates appointments are taken as close to the scheduled time as possible, upon arrival I was told that you are a first come, first serve facility and I would have to wait until the walk-ins ahead of me were seen. I waited more than 2 hours past my scheduled appointment time. I would have preferred waiting during the day, not well into the evening hours. The desk staff, nurse, and doctor were beyond kind. Shocking considering the days I am sure they have. Please work on your scheduling policy or remove the option from your website.
Oct 30, 2020
Left in the waiting room for 2 hours because there was no doctor. When I was finally in, the doc did not tell me my results of my tests and forgot about me. I did not receive any information until the nurse checked my room and was shocked the doctor did not provide information or release me. Would not recommend.
Oct 30, 2020
Still haven’t gotten my results... it’s been 4 days
Oct 29, 2020
Very nice and polite. Were very respectful and I had no issues in dealing with any of the staff.
Oct 26, 2020
The doctor was very helpful and reassuring during my visit. This is my second time going here and they have been wonderful both times!
Oct 26, 2020
My first visit on 10/19/20 was an okay experience (filthy bathroom and uncomfortable waiting area, but otherwise okay). I went to have a COVID test after presenting a few symptoms. My rapid test result was negative, but my employer requires a 2nd negative test done at least 24 hours later. I called DuPage Immediate Care on the morning of 10/20 to confirm that if I came in later that day, I could receive another test. After being put on hold while the receptionist "checked", I was told to come in and they can do the test again. I arrived in the afternoon and was told the wait was around 2 hours. So I waited. When I was taken to the examination room, the person who took my vitals told me that she did not think I would be able to get a 2nd test. She then went and asked someone else (maybe a doctor, I don't know for sure). That person came in to the room and told me that insurance would not cover another rapid test for sure, and I could get a 2nd regular test but it would cost $250 because my insurance would not cover it. I was understandably frustrated and told her that it would have been nice to know this when I called that morning to inquire about getting the test again. She continually pulled her mask down while talking to me which I found to be alarming in a facility that is seeing a large number of potential COVID cases. The staff is nice enough, but they did not do their due diligence in handling my situation. I wasted time that I could have gotten the test elsewhere and gotten back to work sooner. By the time I left DIC, I did not have any other options that were still open. I checked with my insurance coordinator at my job and of course, the 2nd test would have been covered and there is no limit to how many tests I can get. Obviously, there was not attempt by DIC to double check what they told me was fact. I cannot recommend this facility.
Oct 26, 2020
Care was top notch. Everything from intake to diagnosis to treatment.
Oct 25, 2020
Very clean place, nice receptionist and fast result
Oct 24, 2020
I was in an extreme pain during the procedure that they did on me. They didn’t apply any local anesthesia.
Oct 23, 2020
Unorganized, impossible to get results back. The portal is horrible and gives zero information. No one communicates.
Oct 21, 2020
Doctor needs to wear mask properly. Mask should not be falling off. Doctor came to office without wearing a mask. Terrible.
Oct 20, 2020
Great Friendly Staff, Very Good Doctor
Oct 20, 2020
The most convenient care center in the Chicago area. Quick check in, short wait, and out you go!
Oct 18, 2020
Test results were not sent to me in the time I was told. Had to call it was almost a week reason over site
Oct 18, 2020
The office and medical staff are professional and very kind despite the constant exposure to potentially sick people for months. My family appreciates their dedication during this health crisis.
Oct 18, 2020
Everyone was very nice and professional. I would use them again!
Oct 17, 2020
My husband and I had a good experience being diagnosed for Covid 19. The staff was very professional and friendly. After the test was done the doctor came in to talk and answered our questions without rushing us.
Oct 17, 2020
Great place, friendly staff. They told me they were going to give me my rapid Covid test results same day but it took me following up with them 3+ times the next day to get my results. Not very rapid especially since they told me they were going to send them that day. Otherwise everything was great. Also my husband most likely has Covid like me but the doctor didn’t want to give him the rapid test so he has to wait a few days for results. Not sure how she came to that conclusion since we have the same health insurance and he had symptoms going into true test. I’m also his wife and just tested positive that same day.
Oct 17, 2020
Dr and nurses were awesome and really took care of myself and wife as we both tested positive
Oct 16, 2020
The Dra she’s so nice friendly very good service
Oct 15, 2020
Long wait despite an appointment. Doctor was very nice and I did get a perscription. Doctor came in at one point without a mask though. Not very thorough evaluation. No one listened to my chest despite a cough and i had to ask the doctor to check my ears.
Oct 14, 2020
I was told the wait time would be 60-90 minutes and that I would be called when I was next in line. They called after 40 minutes (wonderful!) but then I waited over 2.5 hours in the lobby with no reason given. Quit lying to people!
Oct 14, 2020
Efficient, thorough and thoughtful in delivering Immediate Care services. Dr was very good.
Oct 13, 2020
Overall the staff/doctors were all kind and considerate. I wish that we didn’t have to wait for an hour, thirty minutes.
Oct 13, 2020
I found the office personnel and the physician very nice and very knowledgeable.
Oct 13, 2020
Your support staff and to the doctor who helped me with my issue to the pharmacist I saw after my procedure were extremely professional and friendly throughout the whole process. I would definitely return in the future for last minute medical services.
Oct 12, 2020
While you have rapid testing which is the only plus in my opinion of this place. The dr walked in with her mask under her nose. When I said please cover your nose her response was I already had Covid. Well so did I but I wear mine the right way. You are a dr for crying out loud. Very upsetting
Oct 11, 2020
The receptionists were amazing, since they were swamped with covid calls. They were able to act professionally and stay CALM amidst it all. The nurse I saw was wonderful. She was very caring and thorough. The doctor I saw was helpful, too,
Oct 11, 2020
I received two prompt phone calls regarding test results, which is appreciated, but no email or written evidence of test results. This seems impossible, but it's true. I requested tem in an email and very much hope to receive these test results soon.
Oct 11, 2020
Very good experience! Staff professional and helpful. Office is very clean and we didn’t wait long. Would definitely go back again.
Oct 10, 2020
Wonderful service and friendly staff!
Oct 10, 2020
In spite of whats going on the today the cost of a rapid covid test at $250 plus your copay is very steep
Oct 10, 2020
Great service but I felt threatened by other people in the waiting room who were constantly coughing! Chairs were too close together! Not enough room to keep apart!
Oct 8, 2020
It took several days for my test results to show in MyChart and I am waiting for a letter from my doctor
Oct 7, 2020
Although everyone was friendly information regarding test results, how long it would take to get information, etc... was not reviewed in depth. I found I had to call repeatedly to try and track down information after I left.
Oct 7, 2020
The doctor that saw me spent more time lecturing me about my personal life and marriage choice than she did discussing my health. She was remarkably unprofessional and overstepped personal boundaries numerous times. Thankfully, the nurse who actually performed my covid test was polite and professional. Wish my doctor would have acted in a similar manner.
Oct 7, 2020
Met at the counter with very competent personnel. Medical staff was personable and efficient...doctor was very reassuring to our concerns. Thanks!!
Oct 6, 2020
2 page medicare treating me with respect and kindness
Oct 6, 2020
Once i saw the doctor things were great and very efficient but sharing the waiting room and the waiting list with people waiting for Covid test was not what i expecting. I went online and got a 9:20 appointment but did not get called into the doctor until 11:20
Oct 4, 2020
Very professional and at the same time they all treated us sensitively.
Oct 3, 2020
The front staff, techs and nurses were all great! Very friendly and helpful. Everyone was wearing their PPE and following Covid guidelines and hand sanitizer at every doorway. Great! The doctor I saw, clearly a disgruntled old man who doesn't seem to care anymore. Walked in to the room to examine me - only wearing a mask. No gloves, no shield, nothing. He didn't wash his hands, didn't introduce himself, and not an explanation for anything he was doing or what was going on with my injury. If this office wasn't the only immediate center open within 20 miles of where I lived I wouldn't have come here.
Oct 1, 2020
A premium was paid for myself and several coworkers for the "rapid results" test. Arrived sometime after 11AM, and make calls at 449 559 and 650PM. Was told at 650PM that the test was in process and that I would be called. While I understand that there is a backlog, the premium paid for the "rapid results" should be refunded. The staff was pleasant and were dealing with several rude patients (we were not in any way rude nor impatient as we were sent by our employer), and I sympathize with them, but then do not take the money for the rapid results.
Oct 1, 2020
Staff at the front desk were friendly and nice. Nurse was wonderful and kind, and the doctors were knowledgeable and friendly. We did not feel rushed.
Sep 29, 2020
I have been to other facilities that did not require dr visit with covid testing. It took 3 times as long and I had to pay 75$ in a copay.
Sep 28, 2020
My son and I shad to go in at different times for Covid testing. The entire staff from registration, screening by a nurse and care by Dr. Zara Mehta were outstanding! My son still talks about Dr. Zara and I love her too. I wouldn’t hesitate to refer anyone to this clinic. Thank you for your services!
Sep 27, 2020
Dr Holterman was amazing. He saw my daughter and immediately knew what the problem was. I really appreciate the clinic being open and him helping to get my daughter feeling better.
Sep 26, 2020
Very pleased with the care that was provided. The doctors and nurses were very personable.
Sep 26, 2020
Everyone was very courteous, we were seen in a timely manner and were kept up to date on how long our wait would be. The doctors, nurses, etc. were very professional and caring.
Sep 24, 2020
Brought my 2.5 year old in and out in 30 minutes. They have a cute room decorated with animals for the kids. It was a good experience.
Sep 21, 2020
Nurse and doctor where very kind and helpful. Received my results exactly when they told me I would get them, which was same day... Thank you so much Bridget & Dr. Wollenschlager...
Sep 20, 2020
Went in for a rapid COVID test. Was impressed with professionalism and appointment was quick and efficient
Sep 16, 2020
Was taken care of Promptly, Doctor was caring and compassionate! Highly recommend!!!!
Sep 16, 2020
I called the office and was speaking to the receptionist. She put me on hold to get some information and another woman picked up the phone and was immediately rude to me. She told(yelled at) me that I had to hang up and call back because “I’m the Dr and I don’t transfer phone calls!” She then hung up. I am a Dr myself, and I can tell you I would never think to treat anyone that way. It was the most unprofessional encounter I have ever experienced.
Sep 13, 2020
We waited for over 2 hours in the lobby then 1 hour in the room once the nurse was finished with our vitals. There was never a wait time expectation shared with us. they said 1 hour and it was 3
Sep 9, 2020
The clinic was out of covid swabs first thing in the morning which was not very good planning.
Sep 8, 2020
Was very thankful your office was not crowded and I was attened to in a reasonable amount of time. Also tests performed were very extensive
Sep 4, 2020
Very friendly, efficient, caring staff.
Sep 3, 2020
The staff was absolutely pleasant, professional and service-oriented!!
Sep 2, 2020
Why are there magazines in the waiting room??
Sep 1, 2020
doctor very strange --had mask under her mouth, on chin-- WHILE in the room with us for a COVID test... talked about the nurses red hair-- and she "doesn't get it".. she was very unprofessional, and mumbled. could not really understand her.
Sep 1, 2020
From the minute you enter the clinic the staff is friendly,and very helpful.
Aug 31, 2020
Very slow - long wait for the doctor after the Covid testing was completed.
Aug 31, 2020
When going for a Covid test, I was told if I did not have symptoms, it would cost $250 and insurance would not cover it. No other options were presented, so I left. Turns out, that was the information for a rapid test and a normal test could have been taken for no cost with insurance. If this information was presented, I would have stayed and taken a normal test. Please inform patients that need Covid tests that there are 2 options, not just a $250 option.
Aug 30, 2020
Great helpful staff. Friendly and pleasant to work with.
Aug 28, 2020
The staff was friendly. The waiting room was over crowded. The seats, doors and pens/check in kiosk were not being wiped down. The staff should have offered to allow people who could wait in their car to do so. There should be a separate line for COVID testing.
Aug 27, 2020
Overall good experience, the wait time was about 1.5 to 2 hours for walk-ins. Once you get there signing in was easy and quick. It was not too busy and everyone was very nice.
Aug 27, 2020
Service is very slow, only one Doctor for about 30 people so get ready to wait for a long time before they get to you Good luck!!!!
Aug 26, 2020
I only say 8 because of the wait. I would tell someone if they have the time, it is a great place to go.
Aug 26, 2020
Hours are incorrect online. Says open 365 days 7a-12 m. Went back 3 times before I found them open. 2 other people waiting for same reason. Front desk is super pleasant and keeps everyone informed. Female med tech I encountered really lacked in customer service— arguing w me even when I showed her proof of hours posted. Luckily the gentleman sent in after her was very pleasant. Doctor owned practice, and she goes the extra mile to get it done. Everyone is stressed w covid, I get it. I’m in healthcare too. Did anyone stop to think that I was the only NEGATIVE person in the waiting room full of people WITH SYMPTOMS? I only needed a documented negative test for surgery. I brought it up to the med tech, and she said she can’t move me in front of people that have symptoms!!! CLUELESS. Other than that, I would actually recommend this place if you’re sick. Dr Cindy gets it, and that’s what’s most important. Please update online presence to correct availability.
Aug 24, 2020
Great staff and great doctor! They went above and beyond to try to help me!
Aug 24, 2020
Friendly, professional staff!! Very clean and organized. Will use them again!
Aug 23, 2020
Good service, did have a wait time. Physician was thorough and friendly.
Aug 22, 2020
From the nurse that checked us in, to the tech that brought us into the doctors office who eventually took our samples, all the way to the doctor at the end of the process, everybody was top notch. They are kind, conversational and friendly.
Aug 22, 2020
Everything was great except that the doctor was in the lobby when we arrived not wearing a mask. And the whole time she was in the exam room she had a surgical mask that didn’t cover her nose. Services were great though.
Aug 21, 2020
Excellent place, Safe staff practices.
Aug 18, 2020
I have been to DuPage immediate care a few times, And I must say every time the service is exceptional. I am very confident in the doctors in care with all the nurses and staff. I will definitely recommend them
Aug 16, 2020
The wait time was too long. More physicians on site could help.
Aug 15, 2020
Honestly, the wait wasn’t that bad for me. However, it seems like the desk clerks are either over worked or tired and it showed when they were speaking to patients. They were a bit rude to some patients, it was very uncomfortable.
Aug 12, 2020
Front desk staff were extremely efficient and polite. Nurse was very nice. Doctor was very nice. No hassles here whatsoever. I would not hesitate to go back.
Aug 12, 2020
DuPage Immediate Care was very friendly and attentive. My family felt we were provided excellent health care.
Aug 11, 2020
Office was short on staff. I am not clear on my insurance coverage.
Aug 9, 2020
BEST urgent care facility we have been to EVER (and we have been to several in Missouri, Nebraska and now Illinois)... Efficient, clean and over the top customer service with great bed side manner...the gal at front desk coordinating check in and all, is AMAZING!
Aug 9, 2020
Very clean, patient and professional organization. Walk in clinic but 2 hours total COVID test is done results next day
Aug 8, 2020
It was a nice environment and took care of my daughter nurses where all respectful and professional I would definitely recommend this place to my family
Aug 7, 2020
THE BEST , SAFEST , FRIENDLIEST CARE ANY WHERE I LOVE GOING HERE TO SEE THE DOCTORS THEY ARE THE BEST, THE RECEPTIONIST IS AWESOME. WOULD RECOMMEND THIS PLACE TO ANY ONE THANK YOU SO MUCH
Aug 6, 2020
I do not feel the doctor listened to me and just rushed me out. I had to go to the emergency room later that night and the nurses and staff there said they were shocked at how poorly the doctor handled my situation.
Aug 1, 2020
Everything was great except for the Doctor walking into the waiting room without a mask on, and when I asked him why he wasn't wearing a mask, he responded by saying "because it's in my pocket". Very unprofessional and childish for a grown man who is also a Doctor! This happened at 8:30AM Monday July 27. The low scores are for this one individual and one incident, otherwise everything else was great!
Jul 30, 2020
Dr. Cynthia was so sweet and caring. The whole team was nice and accommodating.
Jul 29, 2020
It took 8 days to get my COVID results. They changed labs but didn't bother to follow up. I had to call them every day to remind them. They should have retested me rather than waiting but did not communicate at all. I was unable to go to work until I had results.
Jul 24, 2020
The staff was friendly. However, we've been waiting 4 days excluding the weekend for our test results. You, however, had no problem immediately charging our Amex. I hope we will never have to go back there.
Jul 22, 2020
I've had horrible experiences with other immediate cares, so I was nervous about going to this one. OMG. Amazing. All not just one, but all the staff was amazing. Doctors, and the pharmacist were polite, caring and extremely friendly. Thinking about changing this to my primary care! Thank you again for the great experience.
Jul 21, 2020
Very polite and friendly. In and out within 20 minutes.
Jul 20, 2020
The treatment was accurate as I am feeling much better. However I feel that it took way too long for the services I received. I was checked in, got x-rays, a shot, blood and urine sample and prescription took 31/2 hours. From shortly after 10 am til after 1:30.
Jul 17, 2020
The doctor was amazing. The wait was too long - we had a 10am appointment and it took 2 hours to see the doctor.
Jul 14, 2020
Absolutely 5 stars! I’ll definitely recommend to friends and family.
Jul 14, 2020
Hello . I was referred this place by a co-worker of mines . I have nothing but great things to say & praise for the Dupage Immediate Care Staff. Professional , Prompt & great expertise .The staff makes you feel comfortable & everything I asked was explained in detail.
Jul 13, 2020
The doctor I saw, Dr. Cynthia, was very kind to me. She listened, explained, and answered all my questions. If you're looking for a mature gentle kind professional doctor, she's the one!
Jul 12, 2020
Staff was very professional and helpful.
Jul 8, 2020
i feel like everyone who works here cares about you and they all do there job very well!
Jul 7, 2020
Our nurse was so amazing! She made us feel at ease and was super friendly. Front desk was handling a million things at once and doing a great job. Doctor was fantastic quick and to the point. Overall such a great experience. Even the pharmacist on-site was great. Our rx was ready in 5 minutes. She explained everything. Thank you for everything.
Jul 4, 2020
I walked in. they took me irght away the fellow performing the test and taking the vitals was very good and helpful. the Dr. was wonderful.
Jul 3, 2020
Doctor-in Charge/Nurses/Technicians/Receptionist were all knowledgeable/polite & kind/caring/& professional! They gave wonderful care to me. Also, They are very truly dedicated, working SAT night! Thank you, ALL, @ DuPage Immediate care!!!
Jun 30, 2020
Doctor was very caring. Staff very friendly. Very good care.
Jun 30, 2020
Excellent Service! I highly recommend DuPage Immediate Care. The Doctor and the Entire Team are amazing! Professional, Knowledgeable, Friendly and Compassionate. I highly, highly recommend them. Thank You DuPage Immediate Care! Sherry Berkeley, IL.
Jun 29, 2020
This was my second time coming here and I love have friendly and welcoming the staff is. I live in Bronzeville Chicago and I do mind taking the drive. I’ve came both times as a walk in and was seen super fast! Thanks guys.
Jun 28, 2020
Amazing staff and fast service! Thank you so much
Jun 27, 2020
The doctors here are amazing. The only downside is the extremely long wait times both in the waiting room and the exam room.
Jun 26, 2020
Excellent service! Would definitely recommend
Jun 25, 2020
I am over-the-top impressed with this place. I didn’t have much of a wait. Everyone I interacted with was friendly and caring. I really appreciated the time the doctor took to listen and talk with me. He opened my eyes to a problem I’ve been dealing with for years (hormonal headaches). I left there with a feeling of hope and I am so grateful that my Google search led me to this place. Thank you again to everyone there for providing such a great experience for me in my time of distress. Special thanks to the nurse who took my vitals (I’m sorry I don’t remember your name). She was truly my savior that night!
Jun 23, 2020
The service is great. Its very clean and everyone is very professional.
Jun 22, 2020
I was very disappointed at the service yesterday. The doctor on staff was very un professional, she came in the room no mask, and chewing with some kind of gum or something. I was very nervous because of her un concern. I wouldn’t go there again because of that.
Jun 21, 2020
Everyone was very calm and heartfelt and made me feel comfortable, welcome, and safe.
Jun 19, 2020
Fast service and diagnostic for complaint.
Jun 11, 2020
Younglady answering phone went above and beyond when she called me back to answer questions for me. When I arrived she helped me get situated and was constantly helpful and professional. Med Tech was amazing. She did everything and was helpful. Talk about an asset. Dr was helpful and so was orthatist.
Jun 11, 2020
Outstanding care from all personnel- very kind and helpful
Jun 8, 2020
My visit was decent, if not spectacular. I attempted to be congenial with the staff and they chose not to reciprocate. The wait was longer than I would have liked. I was administered a shot which I found to be discomfiting after which I received a COVID-19 swab test that was performed with such vehemence I thought it might hemorrhage my brain. Still waiting on the results. No follow-up summary or post-visit notes to speak of. When no follow-up is given there are serious integrity issues in my opinion. I've had my fill of sketchy medical procedures & medical professionals of dubious repute. One of the prescribed medications was not covered, the other was NOT helpful at all, so I disposed of it. I was informed that I would receive communication on the "prior authorization" request that my pharmacy submitted with your doctor. Still waiting on it.
Jun 7, 2020
Good, quick, efficient service with helpful doctors.
Jun 7, 2020
This is my second occasion to use the facility and a third occasion is the next couple weeks away. This facility is clean, modern and uses the most current equipment. The staff is delightful, very knowledgeable and I felt all the confidence in the world being in their hands.
Jun 4, 2020
Got in and out in no time, lack of insurance wasn't an issue nor was it extremely expensive, friendly staff, what more could you want?
Jun 4, 2020
The doctor and staff were very good, Professionally and Compassionate.
Apr 10, 2020
Expect to wait. I waited over 3 hours.
Apr 8, 2020
Basically didn’t believe my claim of a cyst on my back after palpating for 2 seconds and telling my it was my bone. Basically stated I was stupid in a nicer mannor. I have a background in the medical field, talked on the phone with a physician, and got checked by a two nurses who both said it was there. I don’t appreciate being taken as someone with no knowledge. Guess the corona virus makes everything else not important and it’s apparently okay to not take a patient seriously. Also, everyone there was poorly mannered and not professional except the nurse with the red hair there who even checked up on my after the doctor left because it was apparent he was rude and misjudged me. I will not be coming to this location again.
Apr 5, 2020
I wish I could give negative stars!! They accepted me as an emergency patient to rack up the xrays and office visits costs and admit they did not have anything to stabilize my broken ankle. They asked me to buy their crutches for 50 dollars so I can leave and drive myself home without a cast or a splint on a right ankle leg fracture that happened while on the job at work! I had to call the paramedics from the urgent care facility after begging for ice and advil and suffer in severe pain for 3 hours to be transported to Elmhurst Hosptital Emergency and get pain medication, orthopedic surgeon referrals, crutches, and a cast/splint. Don't go here!!!!!!! Go straight to the Emergency room. Avoid that place at all costs!
Apr 1, 2020
I was one of only 3 people waiting and i got there as soon as the center opened. It took 2.5 hours for me to be seen.
Mar 26, 2020
Staff even during stressful times like these are professional yet friendly.
Mar 23, 2020
Clean facility. Professional and compassionate doctor (Cynthia) and staff.
Mar 18, 2020
this place was absolutely great. everyone was so nice and made it very painless. went for my daughter because i believed she had strep. with new patient, test and prescription we were in and out in under and hour! extremely clean. will definitely be my go-to for emergencies!
Mar 11, 2020
I have been to this facility numerous times. I trust the cure very much. The service is always well . Doctors are excellent
Mar 10, 2020
I was feeling extremely sick when I entered your facility. I was registered and seen in an expedited time frame. The nurse as well as the doctor were both very thorough and kind. I was given an antibiotic injection for the first time since I was a child, for bronchitis which got me on the road to recovery much faster and back to work ! It's my first time at this practice and intend to return.
Mar 9, 2020
Easy to get an appointment. Staff was very pleasant and I felt much better leaving.
Mar 9, 2020
The doctor who attended to me was pleasant and efficient. I was glad to be in and out as I am in the process of moving, and was happy to nip my illness in the bud.
Mar 7, 2020
I wouldn’t recommend if you’re a walk-in, which I thought immediate care facilities were for. After a night of vomiting and not sleeping, I waited for over an hour and a half on the waiting room couch to be seen by a pleasant doctor who tested me for the flu - my main complaints were a sore throat and vomiting. They tested me for the flu and said ok, and I was dismissed. I had to go to another immediate care later on in the day as my symptoms didn’t improve, and sure enough, that facility was shocked I wasn’t already tested for Strep. My result? Strep. If you’re in the area, I’d recommend heading over to Dupage Immediate Care in Lombard. They were great and thoroughly looked me over and found out what was wrong and prescribed the correct medications.
Mar 3, 2020
Fast Friendly Service, and a staff that seemed to care about my wellbeing.
Mar 3, 2020
I must say that your staff was very kind and helpful to my wife and I on our first visit here. Both of us appreciate your concern for our health and well being.
Mar 2, 2020
Ai was so very happy with the care I received at Urgent Care. Doctor was wonderful and was so relieved that the pharmacy was right on sight to fill my prescriptions.I am so very appreciative to this Urgent Care so close to my home.
Mar 1, 2020
Every one was very polite and nice and very professional. My son had a great experience
Feb 25, 2020
The staff, nurses and doctor were so courteous and compassionate! Great team of folks! I kept telling them they were so nice! Great pharmacist as well!
Feb 25, 2020
I came by for a knee injury that has been persisting for almost 2 weeks. The check in process was effortless and the wait time was minimal for a Saturday night. The nurses/doctors were also extremely kind & patient with me. I had to get crutches and one of the nurses gave me a little tutorial which was super sweet and helpful! Thanks everyone!!!
Feb 25, 2020
I waited for an hour and a half and then had to leave which was fine because I didn't have an appt. So I made an appt for later in the day and when I came back ended up waiting for over an hour past my appt time.
Feb 25, 2020
Wait was a little while due to there only being one doctor. Doctor was very nice and professional though, not quite sure his name but it was a male. Great staff, friendly.
Feb 24, 2020
walk-in on a monday mid-morning, had to wait for 90 min to be seen, and then it took another hour of waiting in the room for the doctor’s diagnosis. all in all, it should not take 2.5 hrs for an “immediate care” center to diagnose and prescribe for strep and the flu. unacceptable.
Feb 19, 2020
I was very sick and everyone went out of there way to help me.
Feb 12, 2020
Please try to be wary that when you have an appointment scheduled, especially early in the morning there should not be long delays. My appointment was at 10am, I was also told that you all weren't busy on the weekends. I got in the room about 10:20, ok not terrible. Then the doctor didn't come in until 11. When I asked if they would be arriving soon I was told they "are with another patient", ok that's a given however, why are they in another appointment when my appointment was at 10am? Shouldn't they be ready to go once the nurse is finished taking my information?
Feb 11, 2020
The doctors were abrupt, careless, didn’t put gloves on until I had to remind them, and very short with their explanations.
Feb 10, 2020
I got in immediately. The office and exam rooms very clean. Excellent staff and Dr.
Feb 7, 2020
It’s close , nice people and facility. But the wait time was quite a bit longer than estimated.
Jan 29, 2020
A good choice I needed to see a doctor right away for complications, a sick visit was granted right away and the issues addressed (and resolved, as later turned out)
Jan 28, 2020
LOVE THESE PLACE FROM RECEPTIONIST TO THE NURSE TO THE DOCTOR CLASS ACT. FOUND MY NEW DOCTOR. THANK YOU
Jan 28, 2020
The doctor that saw me was very rude and was being sarcastic. I told him I was having check pain, minor cough, and had a swollen right supraclavicular lymph node. To treat the swollen lymph node I told him I took Allegra because it has antihistamines. As soon as I said that his reaction was very rude, insulting and he was showing sarcasm. He told me "who takes Allegra for swelling?. That is only taken for allergy and does not help with inflammation". I responded saying that it contains antihistamines which reduces inflammation, which is why I took it. Then he kept joking about me taking Allegra and began to argue with me. Additionally, his knowledge of lymph nodes was limited, as he said there are no lymph nodes around the collar bone area and if there are it has nothing to do with upper respiratory infections. Any how I asked him what I should do about the pain in my chest and he recommended taking Tylenol calling my pain muscular. Not once did he recommend a strep test or chest xray. He did not even check my breathing with a stethoscope until the very end of his checkup which also felt rushed. When I asked him what we need to do, he asked me the question and I recommended a strep test. Overall this was my worst experience with a doctor who lacks empathy and appears to lack basic medical knowledge and ethical practice.
Jan 27, 2020
Service was good but both visits were 3 hours. Way too long of a wait
Jan 27, 2020
Everyone was very welcoming and accommodating. They were very busy the night we went but did not prevent them from giving good care.
Jan 27, 2020
The on call doctor was very good! Everyone was super nice and empathetic to my pain. Scratched my Cornea, and the did what the could to help keep the light to a minimum as light so badly
Jan 23, 2020
The staff is the reason I will come back!!!
Jan 21, 2020
The doctor appeared totally clueless as to why I was there. He gave my conflicting advice on follow-ups, asked me the same questions multiple times, clearly had not read any of the notes the intake nurse took, and generally seemed completely incompetent. Overall a terrible experience.
Jan 21, 2020
Sadly I used to love this place but I'm starting to realize all you care about is money. I keep getting misdiagnosed. No one listens to what I'm saying. Also a complete lack of privacy. It seems to be the place for students and retirees. Constant attitude from the front desk about copays they "must collect" when out of pocket is already met. And we will be supposedly be reimbursed but you dont. And might I please just add how disgusting the restroom is in the front! We should not have to walk out to the lobby area out the doors to do a urine sample especially in a filthy bathroom.
Jan 20, 2020
Very friendly, clean and professional atmosphere
Jan 19, 2020
The biggest issue I had was I have no insurance and I'm not sure if that's why the Dr was so cold to me. She seemed like because I can't do test I'm a waste of time.
Jan 17, 2020
Friendly staff, clean waiting room with snacks. We had to wait a while, but that's to be expected at urgent care.
Jan 16, 2020
this clinic is the best they treated me and suggested other treatments options I highly recommend DuPage Immediate care
Jan 15, 2020
Staff did not value the privacy of the patients. They appeared to be Hungry for my money.
Jan 6, 2020
First time to the facility. Being a healthcare worker I was pleased with the overall experience. It was quite busy over a holiday weekend, but staff did their best to keep wait times reasonable despite same
Jan 2, 2020
Everyone was incredibly considerate and knew their job. They could not have helped me enough.
Jan 1, 2020
Got there at 8:10am right after it opened. 4 people In Waiting room. Had to wait almost 2 hours to see someone. That’s just a crazy long wait for not a very busy room.
Dec 31, 2019
The physician on duty was not reassuring and I wasted my time and money.
Dec 30, 2019
Clean, hospitable place with a warm reception that was inviting and cozy. The free drinks was the icing on the cake.
Dec 27, 2019
I was seen by a doctor in reasonable good time even though it was Christmas eve at 10:30 PM. The attending nurse was very pleasant and seemed to know her stuff. Dr. Fonseca was through, identified the problem quickly and ordered a nebulizer treatment immediately. After the treatment I felt much better. He also prescribed medication and explained everything every step of the way. We were out of there in an hour. An emergency room visit would have taken all night.
Dec 25, 2019
Felt very rushed didn’t get a diagnosis just was told I was getting an antibiotic
Dec 25, 2019
Dr. Romeo Bayola is the best. I had been to 3 doctors and a dentist for pain in my face, and no one could give me a diagnosis. Dr. Bayola listened to my symptoms and did not even have to examine me to tell me that I had trigeminal neuralgia. He prescribed a medication that has taken away all my pain. I am so grateful!
Dec 24, 2019
Ive had 2 visits in 4 days. Both trips were great in terms of ease of getting in and getting diagnosed.
Dec 23, 2019
There was a wait but nothing you wouldn’t see at your own Dr’s office. Always get great care here. Love the Dr I saw.
Dec 19, 2019
Got me out quickly with the prescriptions I needed.
Dec 16, 2019
Overall everything went well during my visit to DuPage Immediate Care. The doctor was able to resolve my health problem.
Dec 16, 2019
Had to go to DuPage Immediate Care late weeknight to have my 6 yr. old son looked at. He had a fever for a few days and wanted to get a Dr, to look at him. We just ran in right before they were closing at 11:30 pm, staff was friendly and we were seen immediately. From our short visit, the facility looked very clean and there were snacks, drinks and a small kids play area. I would recommended for your urgent care needs, instead of going to the ER - they are open late, which is nice.
Dec 13, 2019
Everyone at DuPage Immediate Care was helpful, kind and professional. I submitted an online appointment request late one evening and received a call late the next morning to set up the appointment. I was able to explain my son's injury and the person understood and set up the appointment for that evening (my request). We arrived at our appointment time and were in and out within 1 hour, including x-rays. The lobby and exam rooms were clean, comfortable and welcoming. I will definitely return and recommend!
Dec 12, 2019
I was pleasantly surprised by how clean, poliet, friendly and knowledgeable everyone was! I will definitely be using them for ALL of my urgent care needs!!! (Mom of 5 kids)
Dec 12, 2019
Attention was fast, and all employees were very kind and efficient. Condition and treatment were very well explained by doctor
Dec 12, 2019
Everyone was very friendly and responsive.
Dec 11, 2019
Everyone at the Elmhurst office is friendly. The nurses and doctors really care about my children. They talk with my children and ask them the questions, instead of talking about them to me.
Dec 9, 2019
Wow! I have been to plenty of immediate cares in my day, but this one was without a doubt THE best! The admissions clerk was absolutely on top of everything! Also, super nice and helpful! We were in and out from start to finish within an hour!
Dec 9, 2019
Doctor who does not know how to treat very common symptoms. ... thanks to that I had extra week ... means 7 days ... left in pain ... very sad ... undereducated... for sure ...
Dec 8, 2019
Glad I went here than the Emergency Room
Dec 3, 2019
Excellent service from intake to Physician.
Dec 2, 2019
Dr refused To see me before he even knew my history judged me based on my medication alone
Nov 20, 2019
Great service upon arrival. Wait time was very reasonable.
Nov 12, 2019
The staff was nice and friendly but the wait time with a sick toddler was disappointing.
Nov 11, 2019
The doctors are so nice. The always give us good effective medicine.
Nov 10, 2019
It is amazing to be able to go to the doctor and feel you are in capable, caring hands. I came in due to an injury to my hand and the doctors and staff immediately examined me and took x-rays. This office is extremely professional and make patients feel valued. Definitely recommend!
Nov 6, 2019
Doctors and staff were extremely knowledgeable, professional, and friendly! Excellent customer service!
Oct 29, 2019
You misdiagnosed a UTI on my 7 year old daughter, gave her antibiotics and now she has strep throat. You also did not call in the prescription even though you said you did. Not a great job
Oct 28, 2019
Excellent care and lovely people to work with.
Oct 28, 2019
Excellent Staff, treated you like a long term patient even on your first visit.
Oct 7, 2019
I don't have insurance. I had some health issue so my company required doctors note. I called few places to ask about the cost of the visit. It turns out that it was the most affordable place. Even CVS was more expensive $139 per visit. The visit was smooth, and quick. All stuff working there was super friendly, and very helpful. It was one of the best experience in medical place.
Oct 1, 2019
The staff (receptionist, nurse and Dr) were extremely compassionate from the moment I walked in to the facility until the time I left. Exactly what I needed during my visit.
Sep 30, 2019
Very helpful great staff and great doctor
Sep 30, 2019
I’ve been having some pretty serious pain in my lower abdominal area, mostly last related. Due to this being mostly lady related, it’s been really hard to find someone who was willing to hear me out about my horrible pain and not just write me off. Here, I felt listened to and steps are being made so I can finally get answers and hopefully be pain free in the near future.
Sep 30, 2019
Everyone was so considerate and helpful. Despite being very sick, I felt welcome at the office and was taken care of immediately. The doctor addressed my symptoms and came up with a treatment plan immediately, which allowed me to go the pharmacy much sooner. I feel very grateful for their care. I will be returning to this office again, it is such a valuable resource for a family to have.
Sep 30, 2019
We brought our son here when he was stung in his ear by a bee just a few blocks away. The staff was quick about checking to be sure he wasn’t having an allergic reaction and the room was perfect for a kid. Lots of distractions on the wall very kid friendly so he felt happy and comfortable instead of scared. Great experience!
Sep 19, 2019
We never knew this place existed. Very professional staff and pleasant to deal with. Was seen in a timely manner. Will definitely make this our immediate care center. They even offer you beverages.
Sep 19, 2019
Great hours. Very friendly. Terrific job. They communicated well and were very accommodating.
Sep 19, 2019
Awesome service and great staff made being sick an alright experience.
Sep 17, 2019
Had to wait over an hour to see a doctor. When I finally did he was older and very scattered in his thoughts, he needs to retire. Then when he was finished I was dismissed but I had to ask for paperwork.
Sep 17, 2019
Clean facility with quick service. I went in on a Sunday night with a painful ear infection. I was out in less than 30 mins, prescription in hand. I had some out of pocket cost since they didn’t accept my insurance but it was much less than an emergency room visit (my only other option at that day/time).
Sep 16, 2019
What a comfortable welcoming professional environment doctors are fantastic I recommend this facility to everyone
Sep 15, 2019
The front desk staff and nurses were great. We were seen promptly and they were all personable and offered snacks, drinks, etc. I did not care for the doctor that saw us. He was good with my daughter, but was rude to me and did not explain things to me. When I asked a question he scolded me for asking.
Sep 13, 2019
I made an appointment and the wait time was still at least a half hour.
Sep 12, 2019
I went here because I was feeling really sick at work. It was great service from the front desk to the Physician. Thank Roseline and Dr.Kazmi. And the Nurse.
Sep 12, 2019
I love this place, the stuff is really nice - they have snacks and juice boxes for the kids - they are really clean, bathrooms plus exam rooms stay cleans also & every time we go they call us less then 30-45 mins to are room and the doctor come quick.
Sep 11, 2019
Great experience! I only had to wait about 10 minutes. Everyone was kind and the space was clean. The only reason it wasn't a 10/10 is that I didn't receive any written instructions about medication or how to treat my sprained ankle.
Sep 10, 2019
The facility was clean and the front desk was nice. But they had to charge me my co-pay twice because they didn’t charge me the right amount the first time. There was only 3 people in front of me and yet I waited nearly 2 hour before I was even looked at. The doctor did not seem to care what I had to say. My finger is dislocated but all they checked for was a break. After nearly 3 hours there (and being late to work on top of that) all I was told was my finger was bruised and given an ice pack and told to rest it. My knuckle protrudes from my hand like Mt Everest compared to the other knuckles now and I can’t move my finger up or down, but sure; it’s just bruised. Not a great experience.
Sep 9, 2019
I arrived in Oak Brook on August 28th from Los Angeles. During my flight, a red, itchy rash broke out on my face. After we checked into the Hilton Hotel in Oak Brook, we inquired as to the closest Urgent Care Facility and were directed to the DuPage Immediate Care. The doctor who saw me, prescribed steroid medication and directed me to the nearby Walgreen's Drug Store
Sep 6, 2019
Everyone is super friendly and the doctors know what they're doing and listen to people.
Sep 3, 2019
Brining a 2 year old to the doctor isn’t easy. The staff was so kind and comforting to both of us.
Sep 3, 2019
By far the best experience with urgent care facilities; availability until midnight is unmatchable to many in the area.
Sep 2, 2019
The doctor was great. He was patient, informative and very professional. Would recommend him and the center to anypne needing urgent care in the near future.
Sep 2, 2019
Love the way we were greeted wen we walked in, the courtesy from the receptionist was great as well and very friendly
Aug 25, 2019
the receptionist or the lady at the front desk was very nice and very professional the doctor that we saw was cordial but. Was not thorough with his physical exam for his Sports physical.
Aug 23, 2019
I’ve always been treated very well by all staff from the reception to the nurse to the doctor and the pharmacy, also. Treatment and care are excellent.
Aug 21, 2019
DuPage Immediate Care was a welcomed surprise when I was faced with a scary medical situation on a Friday night at 9:30pm. It is very comforting to know we have such an amazing, professional medical facility available 24/7, 8a to midnight right in our neighborhood!
Aug 21, 2019
No wait, was taken to see a doctor right away. He listened, made a diagnosis and prescribed a medicine in which I was able to pick up 5 minutes later at the Immediate Care Pharmacy, located in the same building.
Aug 21, 2019
Effective and efficient service for low to intermediate acuity issues. Very friendly and professional staff.
Aug 21, 2019
We came here due to an injury that needed immediate attention. The injury occurred after hours and our only other option was an emergency room visit. This place, Doctors, Nurses and Aides were the best. They did a great job treating an injury that required stitches and getting us on the road to recovery. Can't recommend them enough.
Aug 21, 2019
Thank God for immediate care and dr shanahan he accurately diagnosed a rash on my hands as contact dermatitis and accurately prescribed treatment and is going going gone praise the Lord
Aug 8, 2019
Very friendly service! Super clean with cute decor and they have a Starbucks coffee bar, juices, water, and snacks available which is nice if you have to wait a little long. As for the medical treatment...the nurse was super sweet and really took the time to get thorough info..and the doc was good too..a little rushy but overall good experience! And they are open until 12AM on a Saturday!!
Jul 30, 2019
The place was great! We got there very late and they took such great care of my seven-year-old. The nurse and a doctor really put her at ease and the kids will definitely made it easier for her to be there.
Jul 23, 2019
Every staff there was amazing. From the people at the desk, to the medical assistant, and the doctor. I would definitely recommend. That was the best doctor I’ve had and made me feel very comfortable instead of being nervous. He was so friendly and cracked many jokes to comfort me. I would come back here anytime.
Jul 22, 2019
The location was amazing and the staff were very friendly just a little confused on how they said my son had a fracture but we got a second opinion at the actual hospital in Elmhurst and nothing was wrong just pulled a muscle.
Jul 17, 2019
Fast service, everyone was very nice. Awesome having the pharma on site too!
Jul 17, 2019
Everyone was very pleasant, it was very clean, the wait time was not long, and very happy they were open until 12a.
Jul 15, 2019
All the employees were great! Very helpful and down to earth
Jul 13, 2019
The staff was friendly, kind, direct, and informative. Public Health is a necessity, and this clinic made sure I was taken care of, helped, and assisted quickly and fully. Thank you to all that work there!
Jul 10, 2019
We were visiting from Florida when I had a gout attack on my right toe after surgery! Short wait time! Doctors were very thorough! Toe is much better😃
Jul 9, 2019
Very friendly super clean fast service! Complimentary juices water Starbucks coffee and snacks it was great! The young lady that checked me in was so sweet so was the MA I'll definitely go back if needed!
Jul 5, 2019
Good service but took forever for the doctor to actually come in the room. With kids it could be a nightmare.
Jul 3, 2019
Displayed psychical signs of infection that wasn't fully treated. Purpling under skin, swollen lymph nodes, and experiencing sensitivity of infection in lower region. Explained situation to physician, complied to do blood work, and asked to be treated with a shot of penicillin or doxycycline for further treatment while waiting for levels test. The glorified male nurse must’ve forgotten he works at an urgent care down the street from a motel 6 in DuPage IL. His attitude was shit, and when it became apparent I wasn’t uneducated he quickly let his ego get ahead of himself and left me in the room, unattended, untreated, unseen, and a royal waste of my time and $30. Especially to go right down the road, for confirmation, and treatment. This business should assess the the “ physicians” they’re employing and their ability to treat patients that aren’t complete morons. Sad. But the office staff was lovely.
Jul 3, 2019
Excellent service and good atmosphere.
Jun 30, 2019
The wait wasn't too long and the service received from arrival to departure was excellent! All staff were professional, courteous, and caring to what brought me in, what was bothering me, and setting me on the right path to getting better. I also really like the fact that they have an onsite pharmacy and I only waited for a couple of mins and my prescription was ready. I didnt have to worry about going to Walgreens/CVS and waiting in extremely long lines to pick up my prescription or told to come back because it wasnt ready yet.
Jun 27, 2019
This was a very smooth experience. My son was sick &they are open late night. The service and the care was exceptional
Jun 26, 2019
Friendly, courteous, fast service, pharmacy on the site. Just an all around great experience.
Jun 26, 2019
Got right in for treatment. Dr. was excellent and took care of my problem.
Jun 26, 2019
I am happy, The Doctor and staff were so good.
Jun 24, 2019
The receptionist was extremely kind and welcoming. The nurses were outstanding. Had both of our children in for an illness and the nurses treated my children with kindness. We loved the decor and the animal tools the Doctor users the Doctor was very good with the children too.
Jun 24, 2019
Fast, professional, and kind service! I would go here again in a heartbeat!
Jun 10, 2019
Great experience overall! Everyone was friendly, professional and courteous. Building, waiting area and personnel were top-notch. Dr. Kazmi was thorough and thoughtful and very knowledgeable. Great physician and staff.
Jun 10, 2019
Receptionist was thorough, helpful, informative, and knowledgeable. Triage personnel was friendly and professional. The doctor was very efficient. The office was clean and offered reading materials as well as free snacks and beverages. Exam rooms were clean and tidy.
Jun 7, 2019
Staff is excellent, and there was no wait time to be helped and only a few minutes wait to see the doctor.
Jun 5, 2019
Front desk staff and nurse were amazing. However, my experience with the doctor himself was awful, which is the primary reason I'd never return. He clearly didn't read or bother to digest any of the nurse's notes, which meant I had to answer several questions all over again. He told me he sees I'm not allergic to any medication, which is false and not what I told the nurse. He prescribed me medication and told me to take it every 4-6 hours, then out loud made the assumption "you don't work right?" Um no, I do work full time. At which pt he tells me not to take that medication during the day cuz it causes drowiness. R u kidding! Even if I indeed didn't work, he knew I have 2 small kids, so even for a SAHM, drowsiness is not smart!
Jun 5, 2019
Very unprofessional. Didn’t know how to take an X-ray. Asked me to pull down my pants with no privacy. Didn’t cover my upper body when taking the X-ray for my lower back. Wanted to give me IV medication but no pill form was offered. Once I declined the IV meds they left them sitting on the table with needles and iV startup pack which I could have swiped and left with. Very strange office set up and over powering electronic ad boards.
May 31, 2019
Impeccable Immediate Care! The staff was very friendly and welcoming, fast service and wonderful doctor. The location is super clean and the staff go above to explain everything. The doctor was very nice and explained everything to us and did not rush us. I would HIGHLY recommend.
May 29, 2019
Great staff, very convenient pharmacy, able to take care of you with minimal to no wait!
May 29, 2019
This is the best urgent care I have ever been to! Everyone was very professional and friendly!
May 28, 2019
I was in pain - was made to wait 20 min. Reception person seemed cold and indifferent. The dr I saw diagnosed me incorrectly.
May 28, 2019
You guys are awesome! Nobody was open being it was Memorial Day and you guys took me in with minimal wait time! You're truly miracle workers! I cannot thank your entire staff enough!
May 28, 2019
Very polite employees, very friendly environment.
May 28, 2019
Lights in the exam room goes off every 5sec. Sitting in the exam room and the lights goes off unsure what was happening. Phlebotomist teach unskilled (unable to handle difficult blood draw). The 1st blood draw unsuccessful requested another tech. The 2nd blood draw after 3 stickers still unsuccessful. Decided to leave and go to DuPage Medical Group.
May 21, 2019
Doctor didn’t listen well and kept trying to prescribe me medication before checking.
May 21, 2019
I’m happy with the service here. It was my first time at an immediate care location. I will likely return if needed.
May 16, 2019
I received prompt service; all staff were engaging and caring. Communication was concise and clear. Great service
May 16, 2019
Fast service very friendly and Professional Care The on Doctor on duty was carrying and very Professional The staff great
May 14, 2019
Staff was very friendly and it was very clean and smelled great in there. I was right in the office at 8 am and they were still getting things together but they welcomed me in with open arms
May 14, 2019
Very impressed with appearance of facility, friendliness and professionalism of staff and attending physician care and consideration.
May 13, 2019
Everyone was very friendly and worked hard at figuring out what was wrong and doing what they could to help.
May 8, 2019
Dr. Kazmi is a very good doctor. I trust his medical knowledge and he has excellent bedside manner. The office is very modern looking and comfortable on the inside, with complimentary tea/coffee offered and even a phone charging station.
May 6, 2019
It was a great place to visit when you are feeling sick. Staff was awesome and very supportive. Doctor was great.
May 6, 2019
I walking in to the site with injury for a motorcycle accident and they was so quick and through with all the steps and paperwork and the nurses are helpful and really professional also. The doctor also knows his stuff too. Got better help than my old doctors. they really care for you! I will always make it my job to always go up there for any future medical problems I have!
May 3, 2019
I had a great visit, everyone was very helpful and very quick to get you in and out.
May 2, 2019
i was so impressed with and grateful to everyone at DuPage Immediate Care after my recent visit. I was greeted and checked in by Rosalee, who was so kind and reassuring. She helped me with my insurance questions, quickly and professionally registered me and even kept me updated on wait times. My nurse and tthe physician were very respectful and caring, listening to my concerns and answering all my questions. The office, exam room and bathroom were very clean and tidy. On the way out Rosalee made sure I had everything I needed, even checking to see if I had a pharmacy I used or needed a recommendation. From start to finish I couldn’t have been happier...and now much healthier! Thank you all and please know, you made a difference. Thank you!
Apr 29, 2019
Great service! Receptionist was very helpful and updated us with current wait time, insurance, etc. Nurse was excellent and even got my young son’s blood draw on the first attempt. Dr followed up with me the following day regarding results and treatment. I was very impressed!
Apr 29, 2019
I didn't like the fact I have to get another prescription from the same doctor who saw me and if Dr isn't available?
Apr 29, 2019
The care was excellent,The staff was professional from the receptionist, nurse and the doctor.Thank you
Apr 29, 2019
All staff from receptionist, medical assistant and doctor were professional, friendly and ver y helpful. Wonderful!
Apr 26, 2019
I was overall impressed with my first visit there. Everyone was professional and polite. I really liked the doctor I saw and the pharmacy on site was exceptionally helpful !!!
Apr 24, 2019
I've gone to this facility on several occasions and the care and medical treatment I received was great. Very professional staff.
Apr 16, 2019
I had to come in towards the end of the night and everyone was very friendly and courteous even after a long day.
Apr 12, 2019
The clinic and its employees were professional, efficient and very courteous. I would highly recommended the clinic to family and friends.
Apr 8, 2019
Both my husband and I had foot surgery here and everyone was so nice and great doctor and environment!
Apr 5, 2019
The staff was very friendly. I was seen immediately and Doctor Romeo was incredibly wonderful, knowledgeable and put me at ease right away. I told them I didn't know about this facility but would recommend to all that I know!!!
Apr 2, 2019
Very happy with their quickness to get me in and see a doctor. I needed stitches and only waited a few minutes to get in. The Dr and team were very responsive and professional. Couldn't be happier with my decision to go here for medical attention.
Apr 2, 2019
Service was quick, diagnoses was fast and doctor answered all my concerns. They really were urgent care, especially when it's your kiddos.
Apr 2, 2019
The doctor who tended to me was welcoming, listened, and clearly explained me condition.
Mar 11, 2019
The receptionist and doctors were very kind and professional. Great Services!
Mar 11, 2019
Love it here. They are very attentive - and take action. I will be going here from now on. Spotless place/educated and professional staff /Friendly!
Mar 8, 2019
Extremely pleasant experience from the moment we stepped in! I’ve never felt more comfortable or more at ease in a doctors office. My son was seen right away, diagnosed and out the door within 40 minutes. Front desk staff and doctors were beyond super knowledgeable and kind.
Mar 7, 2019
Super nice friendly staff always feel welcomed! My 3 year old isn’t scare of doctors because of them! Highly recommend them!
Mar 3, 2019
I've always gotten good care at Dupage Immediate Care. They are fast, friendly and professional. There is a pharmacy in the building making filling prescriptions very convenient.
Feb 28, 2019
Everyone was very nice and professional. They got me in immediately.
Feb 26, 2019
It was a very clean office, very friendly staff, I was seen and treated very quickly
Feb 22, 2019
Was very pleased with the care I received. I would recomend DuPage Immediate Care
Feb 19, 2019
My only disappointment is that they do not accept Blue Cross Blue A HMO. Big bummer for me and my family.
Feb 12, 2019
Th staff was great. The office is clean. They are very good with kids.
Feb 5, 2019
Terrible. Second time I have taken my son there and the doctor could care less it seems. No thorough at all, misdiagnosed my son with strep, he was not even 2. Just brought him there again, because it was the only place open. My son would not show his throat. If they would have used the tongue depressor to look, they would have seen a throat full of strep. Instead they have him a super low dose of antibiotics saying it was upper respiratory infection. So mad and the doctor is AWFUL.
Feb 5, 2019
Very professional and courteous staff was very friendly and the doctor was great as well.
Jan 30, 2019
This was my first visit to Du Page Immediate Care. My medical situation was identified and the doctor treated me accordingly. High marks for him and the rest of the staff. I am relatively new to the area and it is comforting to know that this facility is available to me when I need immediate care and cannot get to my physician.
Jan 29, 2019
This was my first time at urgent care ever and I was really happy with my experience. Olivia the MA was very attentive and cared about me while making similarities between us as a common ground. Dr. Romeo was very sweet and thoughtful. I’ll wouldn’t hesitate to come back!
Jan 22, 2019
It was my first time coming in. Everyone was friendly from walking in. The nurse was great as well. Very caring and patient.
Jan 22, 2019
There is not enough space to explain how I was treated at your facility if you're really interested you can give me a call at 70 8 6 92 4897
Jan 10, 2019
They are really professional, quick, friendly, price affordable, and understanding with questions.
Jan 7, 2019
I received an amazing care. Doctor was very knowledgeable and the stuff was extremely caring. The doctor run strep throat test on me and when it came back positive prescribed me an antibiotic making sure that it will be safe for my 11 weeks baby.
Jan 6, 2019
From the receptionist and the medical assistant, to the doctor and pharmacist, everyone was kind and professional. I was treated quickly and with the utmost care. I was very impressed with my experience there!
Jan 4, 2019
The nurse and receptionist on duty were PHENOMENAL. The patient volume grew rapidly shortly after I checked in and kept growing. There was only one nurse on the schedule and she did a wonderful job keeping things moving. And the receptionist did an outstanding job assisting the nurse to the best of her abilities. IM ABSOLUTELY DISAPPOINTED with the Dr that was on shift and how she treated the two girls and me as the patient. She- the dr- made some very disrespectful comments that clearly upset the staff and rubbed me the wrong way. And then she just left. I occupied a room for over an hour longer than needed because she left without discussing my X-ray results with me; leaving the dr who came in to cover her confused and pick up her slack. So 5 stars and fantastic review to the receptionist, the nurse and the male dr- And 0 stars to the female dr
Jan 3, 2019
Amazing! Everyone was so nice and sweet!
Jan 1, 2019
Excellent service and staff. They really helped us.
Dec 25, 2018
Recently, I had an ingrown toenail removed at this location, technically, I had two, one on each side of the toe, and while it was a more painful experience to go through, the doctor was VERY kind, VERY understanding, and overall, very professional. Recently, I had to change insurance companies, and because of this, it was my first visit to this location, and anytime someone has to go to a new location for a stressful procedure like an ingrown toenail removal, it can be a rather trepidatious experience. However, your facility and staff were extremely kind & professional. Thanks again for what could have been a very painful, unpleasant experience and making it somewhat more palatable.
Dec 14, 2018
Great quality service in a timely fashion.
Dec 10, 2018
Friendly front desk staff, very clean tidy office, hardly any wait at all, very attentive knowledgable nurses and doctors. Pharmacy in house is a huge perk. Highly recommend.
Dec 6, 2018
I wish the price didn't change, you guys are becoming expensive just like these other clinics charging $125, $150, and $260 just for a visit. Some people still cant even afford that, it was nice paying the $75/$80 just for a visit and then you just take it away and didn't even send a letter out letting us know. Didn't advise us of these changes and when you get there your surprised cause the price changed and were given no notice
Dec 5, 2018
Excessively long wait and when I finally got to see the doctor after waiting for 2 hours he was focusing on anything but what I tell him was wrong. Didn't feel comfortable with the doctor could hear him examining other patients who came in after me, and demanded a refund and left
Dec 3, 2018
dr was very helpful and did an excellent job
Nov 28, 2018
Had a hard time communicating to the nurse. Wait was over an hour.
Nov 27, 2018
I had a very good experience here! The staff were very friendly and helpful! Olivia was so kind and patient with me. It was blizzarding outside when we left and the lady who was at the front desk got a shovel and cleared us a path all the way to our car. The extra effort was really appreciated!
Nov 26, 2018
Staff was very friendly and made us very comfortable..we loved the service here
Nov 26, 2018
So nice , heard what I had to say, no wait, professional and thorough
Nov 23, 2018
the receptionist and the nurse and the doctor was excellent.
Nov 22, 2018
When an anxious person comes into the office and is immediately scolded by the doctor for their blood pressure (caused by the anxiety), this really doesn't help to have a good experience. IV fluids increase blood volume and therefore blood pressure (I was told the opposite by the tech) and I felt like I had to take clonidine offered to me to get the doctor to stop scolding me. Also, clonidine does not work in 5 minutes. It takes 30-45 minutes for the pill to begin to take effect and yet they were reassessing my blood pressure in less than 5 minutes expecting it to be completely effective. No one listened when I said I have an anxiety disorder and they instead said "Oh god" when they reassessed my BP and saw it went up after they were panicking about it.
Nov 19, 2018
That is how I found your urgent care facility. Unable to get an appointment with my dr and need to get relief from ear jaw pain.
Nov 19, 2018
I was very impressed with the everyone I had the pleasure to meet. The Dr did take care of my severe pain.
Nov 16, 2018
Amazing Service. Friendly and knowledgeable Doctors. Impeccable receptionist AND waiting room. I absolutely LOVE Julia the best pharmacists EVER!!
Nov 14, 2018
Polite staff, great service, very clean, very professional. Explained everything clearly and meticously.
Nov 14, 2018
I was extremely impressed by the friendliness, professionalism, and knowledge of the staff. They worked quickly to resolve my issues, and they were thorough. I was very pleased with my experience and would highly recommend them to anyone. They are open late and have a pharmacy nearby.
Nov 14, 2018
The Doctor was straight forward, easy to communicate with. NO BEATING AROUND THE BUSH! This was very refreshing. I needed a pain killer for a badly infected tooth. I asked for enough to get .e through the night. The next morning I saw the Dentist. He made the night bearable. THANK YOU!!!!
Nov 13, 2018
Dr. Bayola was wonderful, very thorough! Also he was very personable, a doctor with compassion!
Nov 13, 2018
I have a special needs sister and all the staff were very kind and patient.
Nov 13, 2018
Friendly and professional. Quick wait time.
Nov 13, 2018
My 1st time visiting DuPage Medical was the best experience I had in a long time the staff and doctors was very friendly.
Nov 6, 2018
The facility was very clean, staff was very friendly, and we were seen and treated promptly.
Oct 31, 2018
I walked in and the facility was spotless. It had a very clean and pleasant smell. The receptionist was so nice and welcoming as was the pharmacist. Who thoroughly explained my meds and how to take. The doctor had a great brad side manner and didn’t not rush. The facility had a very impressive coffee service area and a fridge with water for the patients. I don’t live around this facility I just happened to be in the area for work. But, 35 minutes is not that far to travel for this kind of service. The most important thing, I feel 98% better. Thank you DuPage Immediate Care!!!!
Oct 29, 2018
Great place. Friendly staff. Place was clean
Oct 23, 2018
The staff was very friendly and helpful. One gentleman seemed a little unsure of himself but perhaps he was new. Everyone has to learn sometime! Overall I was happy with the friendly, speedy service. I do not like that the bathroom is in the foyer, however. its odd to walk out the door, into the cold, to step into the restroom. The bathroom had also not been cleaned for a while. it was sanitary, but wrappers on the floor and sink and paper towels overflowing from the garbage can. It wasn't horrible but it needed a little attention.
Oct 22, 2018
Came there in intolerable pain and no answers , left there with a plan ! Excellent from front desk , Nurse , manager , and doc too w/ bedside manners which is rare these days . Thank you DuPage urgent care !
Oct 22, 2018
Loved the environment and staff. Very efficient and great customer service. Highly recommended.
Oct 19, 2018
Customer Service was EXCELLENT! The doctor and his helper (I didnt get her name) but they made me feel very comfortable! They were very helpful!
Oct 18, 2018
I went in for testing - I’d been run down and wanted clearance before my international travel. I tested + for flu and strep by quick test and then I fainted only to be sent to ER because x2 EKG machines weren’t working. I was later tested at hospital and all tests were negative flu and strep???? My daughter also had following testing she tested positive for flu at your clinic and then later discovered she too was negative for flu? I’m very alarmed at the false positive testing and no working EKG. The staff was friendly enough but please look into the validity of your tests
Oct 16, 2018
Was really impressed with the quick, efficient appointment.
Oct 16, 2018
Very caring and friendly staff and was able to get an appointment the same day i called and the price was affordable.. just an overall pleasant experience !
Oct 15, 2018
The entire staff helped to ensure I was relieved of pain as quickly as possible. From the receptionist to the doctor, I was met with great care.
Oct 10, 2018
1st visit with dr. Kazmi was great. He was thorough and took good history. He was also quick to come in the room. Didnt rush me thru the visit either. 2nd visit was not impressive. Wait time was too long and the dr and the MA seemed to be chatting for quite a bit of time. Dr came off a little judgemental in rx refill. I get it, for him to be concerned with benzo refills. But i think he should work on first finding out the reason for the visit and which med refill and how its working..and then have a discussion on what should be refilled. I did not even want a refill on benzo but the dr just came off a little nervous. I am glad he doesnt just refill benzos left an right but i think presentation could have been better. Wait time on 2nd visit seemed too much esp since i had a migraine at the time.
Oct 10, 2018
Everything went really well. Very clean clinic. Quick service. The only complaint I have is the fact that you ask for the social security number when it is not necessary and goes against the privacy laws. I'm a victim of Identity Theft by social security number. So I refuse to give my SS# out. There is a law on this and a client does not have to give the number to any medical clinics.
Sep 16, 2018
This is the 2nd time I've been here and have gotten subadequate care. I think it is a more expensive antibiotic prescription place than anything else. I specifically asked if this location would provide cortisone shots over the phone and was told yes 2x. I arrive and instead get a lecture about how I could lose weight to help my joints (I'm 6', 200 lbs and have lost 180 pounds). Despite repeatedly saying I didn't want a narcotics prescription because it doesn't help my issue that's what I left with. I've gone before and have gotten fuzzy xrays, as did my husband on a separate occasion.
Sep 3, 2018
It was horrible. They seriously don’t know what they’re doing. Gave me some steroids to take but worsen. I’m ok, wish I had a refund!
Aug 25, 2018
Doctor , was great . Thanks for being there.
Aug 20, 2018
I would 100 percent recommend this service to any one. The staff was very friendly and helped me with all my questions even before going I had called and they were very polite and kind they answer all my questions and helped so much! I’m beyond satisfy!
Aug 17, 2018
I have never had a problem there, however on my last visit I was the second person in a room yet for some reason even though I was the second person in the room I was not seen until two other people were seen before me apparently there was a mix-up in the rooms. A quick visit turn into an hour-and-a-half visit, was quite disappointed. The doctor kind of rushed my visit and really didn't pay attention to the issues that I was having at the moment.
Aug 17, 2018
I took my 2 year old in for a high fever and was very disappointed with the care and bedside manner of the physician. Everyone else we met with there was great but the physician terrible. He came in and instantly scared my daughter. I had to ask him to check her ears. I had to ask him to also check her throat. Once he did check her mouth he called it "a throat thing" and recommended some medicine which he barely explained to me. I tired asking questions to understand and he made me feel dumb. Two days later I took my daughter to her regular pediatrician who kindly explained that she had Hand, Foot, Mouth. I'm very frustrated that this was no diagnosed at the Immediate Care as I now understand this is a very common illness to identify and was totally missed by the original doctor. Up until meeting the doctor we were having a very positive experience. The waiting room was very clean, the exam room was very kid friendly, and the nurses were extremely nice. Despite these positives I would not return as it's ultimately the physician dictate the overall necessity to go to an Immediate Care.
Aug 17, 2018