Des Moines Eye Surgeons
572
Reviews
Address:
5901 Westown Pkwy STE 200
West Des Moines
,
Iowa
50266-8207
View Map
Phone:
515-225-3546
Fax:
515-224-5946
Website:
Specialties:
Ophthalmology
Reviews
Fast and efficient service and appointment. Ve... — Scott R.
Fast and efficient service and appointment. Very knowledgeable and trusted staff.
Jan 16, 2021
The people I dealt with were professional and f... — Edwin W.
The people I dealt with were professional and friendly.
Jan 13, 2021
We've gone to Des Moines Eye Surgeons for proba... — Kim F.
We've gone to Des Moines Eye Surgeons for probably 10 years. Every staff member are so kind and professional. We go to Dr. Hammer. However, my mom was treated by Dr Ball also. They treated so well. Thank you
Jan 12, 2021
Social distancing was not possible. — Larry M.
Excellent service by the staff but, in this period of Covid19, the waiting areas left me so uncomfortable I will not likely return until pandemic is over. There was seldom a way to distance and one was forced to wait in those areas for 29 minutes plus.
Jan 9, 2021
Long time — Karla K.
i was told to be there 10 min before my appointment. i was but had to wait 20 min before i was called back, so that was a 30 min wait before i was seen and a total of 2 hours from my time of arrival to when i left. i feel that's a little long.
Jan 9, 2021
You can trust Des Moines Eye Surgeons! — Linda H.
My family and friends feel like we are in excellent hands at Des Moines Eye Surgeons. This office is a well oiled machine, and has my complete trust. My grandpa and parents were patients before me.
Jan 7, 2021
Dr. David Ball was wonderful. Everyone was ver... — Weslie S.
Dr. David Ball was wonderful. Everyone was very quick, efficient, professional and very nice. Overall an excellent experience
Jan 7, 2021
What a fantastic group of professional! Servic... — Jacqueline S.
What a fantastic group of professional! Service was great. Dr. David Ball was excellent. Could not beat this group.
Jan 7, 2021
Dr Kellie went above and beyond to help me — Brooke P.
Dr Kellie went above and beyond to help me
Jan 6, 2021
I will find a different Dr for my next visit. ... — Patricia G.
I will find a different Dr for my next visit. The wait is too long
Jan 6, 2021
professional and efficient. highly recommended... — James C.
professional and efficient. highly recommended
Jan 6, 2021
I would like to give a 5 star review.😀 — Terri R.
I would like to give a 5 star review.😀
Jan 5, 2021
Everyone I interacted with friendly and explain... — Gary G.
Everyone I interacted with friendly and explained each step.
Jan 5, 2021
Quick,friendly and pleasant staff. Physician wa... — Debra L.
Quick,friendly and pleasant staff. Physician was informative, reassuring and listens!
Jan 4, 2021
Kelly is the first eye provider who actually ex... — Allison C.
Kelly is the first eye provider who actually explained to me and understood why my eyes are so dry, had evidence to back it up, and provided solutions that have never been presented to me before.
Jan 1, 2021
Dr. Hammer is the best, i have been going to h... — Janice M.
Dr. Hammer is the best, i have been going to him for years and highly recommend him.
Dec 31, 2020
We appreciated not only the excellent medical c... — Naomi B.
We appreciated not only the excellent medical care which my daughter received, but also the compassion & empathy following her accident & compromised vision
Dec 26, 2020
I ALWAYS have to wait for periods of time that ... — Mary H.
I ALWAYS have to wait for periods of time that are disrespectful of my time. It seems as though you are trying to see so many patients that makes it a waiting nightmare. Scrolled back up here, there is not an option to leave comments below. Appropriate amount of time, I feel like doc is in a hurry to get to the next patient. Always rushed.
Dec 26, 2020
Highly recommend! Dr. Raecker! — Sandra K.
Highly recommend! Dr. Raecker did my cataract surgery. Flawless. The staff is also wonderful.
Dec 24, 2020
Great staff especially Dr Stefensmeier. — Mary F.
Great staff especially Dr Stefensmeier.
Dec 23, 2020
The staff were very friendly. The doctor was ve... — Sarah B.
The staff were very friendly. The doctor was very direct which is fine but I didn't think he took anytime with me. Felt rushed.
Dec 23, 2020
Everyone I have encountered through this proces... — Alicia T.
Everyone I have encountered through this process have been accommodating and friendly! They've answered my questions efficiently and have made me felt well taken care of!
Dec 22, 2020
Excellent Care — Monica C.
Dr. Sarno is kind and caring and I couldn't imagine a better health care provider. I always know I'm in good hands at Des Moines Eye Surgeons.
Dec 21, 2020
Scheduling needs to improve. Wait time too long... — Marjorie M.
Scheduling needs to improve. Wait time too long in waiting area. Difficult social distancing.
Dec 19, 2020
Always happy — William W.
As a long-time patient I am continually amazed at the speed and attention I receive every time I am seen by Dr. Hammer and the staff at DM Eye Surgeons. Such great people!
Dec 19, 2020
— Jeanne T.
Dr Hammer is an excellent doctor along with his associate Deb at his side. Such expertise in their field along with wonderful bedside manner. I have recommended them to many friends and family members.
Dec 18, 2020
Very professional, courteous, and on time. — Peter J.
Very professional, courteous, and on time.
Dec 18, 2020
Keep treating individuals as their own unique i... — Doug N.
Keep treating individuals as their own unique individuality. Everyone was awesome.
Dec 18, 2020
— Steven L.
Above and beyond the call of duty. I am leaving town for the winter and Dr. Hammer took his lunch hour to do a laser procedure on my right eye two days after I was referred by my retina doctors.
Dec 16, 2020
I always have a good experience at Des Moines E... — Deanna R.
I always have a good experience at Des Moines Eye Surgeons. The nurses and technicians treat me very well...very kind and courteous. And Dr Hammer always treats me with respect and kindness. I trust him...he's very skilled and knowledgeable.
Dec 16, 2020
— Debra E.
The staff are kind and informed me of each step of the comprehensive exam. Total trust in their skills
Dec 16, 2020
Quality care by consummate professionals. I wo... — Michael H.
Quality care by consummate professionals. I would never even consider anywhere else. I have been a patient for 28 years.
Dec 16, 2020
Everyone in the office is so nice and nurses ar... — Judy B.
Everyone in the office is so nice and nurses are too. I have every confidence in my doctor.
Dec 16, 2020
Waited 45 min before getting called back — Elizabeth C.
Waited 45 min before getting called back
Dec 16, 2020
My doctor is knowledgeable and takes time to ex... — Christine S.
My doctor is knowledgeable and takes time to explain things to me.
Dec 15, 2020
I was treated very well by everyone that I came... — Patricia D.
I was treated very well by everyone that I came in contact with while I was at my eye appointment.
Dec 15, 2020
Great experience — Joshua O.
Always have a great experience with Des Moines Eye Surgeons and Dr. Hammer! He walks through all issues and changes with my eyes in great detail and leaves me feeling comfortable with what’s going on.
Dec 15, 2020
Excellent staff and staff assistants with a ver... — Ronald R.
Excellent staff and staff assistants with a very caring attitude.
Dec 15, 2020
Dr. Bradley Hammer and his staff were very cari... — Michael M.
Dr. Bradley Hammer and his staff were very caring and right on time. Dr. Hammer cares about his patients and I would highly recommend him to others.
Dec 13, 2020
Very professional, extremely kind and always ex... — Connie B.
Very professional, extremely kind and always explained what they were doing at all times. Dr. Hammer was so kind, he has taken care of family members and they suggested I go to him. I wasn’t disappointed, would suggest this group to all.
Dec 9, 2020
DM Eye Surgeons is a great place for eye care a... — Julie B.
DM Eye Surgeons is a great place for eye care as well as eye wear.
Dec 6, 2020
Staff is very professional and office is clean.... — Anthony M.
Staff is very professional and office is clean.
Dec 6, 2020
— Bobby G.
Dr. Baumhover is always thorough and always listens to my questions or concerns.
Dec 4, 2020
Hammer hits the mark — William S.
Dr. Brad Hammer is wonderful. His assistant Deb has always been friendly and informative.
Dec 2, 2020
— Carolyn S.
Realizing that several doctors make up DM Eye Surgeons, I was shocked at the lack of distancing. Even though all of us were wearing masks, there were far too many people in the second waiting room.
Dec 1, 2020
Great Doctors, Super Techs and Amazing Support ... — Scot B.
Great Doctors, Super Techs and Amazing Support Staff...Go here...and "No" ! I am not related to anyone at Des Moines Eye Surgeons
Dec 1, 2020
Very pleased with the care I received — Charles B.
I was very pleased with the care I received. All necessary safety precautions were taken. This included face masks, social distancing, and the timing of appointments. I was in and out of the office in record time.
Nov 27, 2020
Care received is always efficient, through, and... — Margaret M.
Care received is always efficient, through, and friendly.
Nov 25, 2020
Very good service. Feel confident that Drs and... — Jan B.
Very good service. Feel confident that Drs and staff are knowledgeable and caring for their patients. Always very thorough and caring regarding the health and well being of the patient.
Nov 24, 2020
Every one was so nice and friendly. They were a... — Jack S.
Every one was so nice and friendly. They were able to answer all my questions. My wife made an appointment to see them next week. I would highly recommend them to anyone.
Nov 24, 2020
My wife and I have full confidence with Dr Stef... — David M.
My wife and I have full confidence with Dr Steffensmeier and the Des Moines Eye Surgeons
Nov 20, 2020
Appointment time was honored. Staff was very ... — Diana S.
Appointment time was honored. Staff was very professional.
Nov 20, 2020
Very kind to a new and nervous patientt. — Alice G.
Very kind to a new and nervous patientt.
Nov 19, 2020
Everyone did a great job, very satisfied. — Randall M.
Everyone did a great job, very satisfied.
Nov 19, 2020
Very caring. Wonderful staff. Absolutely first ... — James S.
Very caring. Wonderful staff. Absolutely first class care.
Nov 19, 2020
Erin was very pleasant and helpful.explained ev... — Sue S.
Erin was very pleasant and helpful.explained everything she would be doing unlike others who don't even identify themselves all is done by rote
Nov 18, 2020
Very friendly and business professionals! — Joseph F.
Very friendly and business professionals!
Nov 18, 2020
On time, courteous and professional. I’ve been... — Richard M.
On time, courteous and professional. I’ve been a patient of theirs for many years and am confident and trusting of their care.
Nov 17, 2020
very confident in their professionalism and the... — Lenard P.
very confident in their professionalism and the care that they have given me.
Nov 17, 2020
I feel very comfortable with the Dr and staff. ... — Glenice P.
I feel very comfortable with the Dr and staff. I do not want to change even moving out of state
Nov 17, 2020
November 16, 2020 Appointment — John S.
I only had to wait 15 minutes for my appointment. Staff and doctor all very helpful and professional.
Nov 17, 2020
Checking in wasn’t a problem it was the seating... — Ruth B.
Checking in wasn’t a problem it was the seating. My seat was right next to the check in, office, and check out plus there was music playing. I finally got when my appointment was a half hour late and asked if I’d been called/missed it. The come get desk is behind a wall way to the back from where I was seated. If I was hard of hearing I’d still be sitting there.
Nov 17, 2020
Eveeryone is very nice and professional. I had... — Jeffrey H.
Everyone is very nice and professional. I had a great experience during appointment.
Nov 17, 2020
Very well organized system that gets you in on ... — Don M.
Very well organized system that gets you in on time, through the tests and follow up questions and answers with the doctor.
Nov 17, 2020
I appreciated the capable and timely service I ... — Diane Y.
I appreciated the capable and timely service I received for my evaluation. Very knowledgeable.
Nov 13, 2020
I always appreciate the wonderful eye care at D... — Brents O.
I always appreciate the wonderful eye care at DM surgeons. I was surprised today when I called and asked to receive a call from Dr. Ball's nurse, Deb, that the person who answered the phone gave me her opinion about my question. I thought that Deb would know what Dr. Ball would tell me, but I didn't think that the person answering the phone would know.
Nov 13, 2020
I was pleased that everything moved as quickly ... — Elaine H.
I was pleased that everything moved as quickly as it did. I will be returning in a year for my annual checkup.
Nov 7, 2020
The whole staff is very excellent and the wait ... — Carol A.
The whole staff is very excellent and the wait time between procedures was quick. Professional staff.
Nov 7, 2020
I have already told others about how great my e... — Nancy P.
I have already told others about how great my experience with you was and told them about Des Moines Eye Surgeons.
Nov 6, 2020
Absolutely professional, friendly, considerate ... — Barbara D.
Absolutely professional, friendly, considerate and quickly resolved my issue.
Nov 5, 2020
Very Professional, knowledgeable & friendly staff — Joyce G.
Very professional team of doctors and staff. I trust them with my eye health and have been a patient here for years. I feel very confident with their care.
Nov 3, 2020
Love Dr ball so professional but is always so k... — Richelle C.
Love Dr ball so professional but is always so kind
Nov 3, 2020
I have always had a great experience at Des Moi... — John H.
I have always had a great experience at Des Moines Eye Surgeons. The staff is friendly and helpful. Dr. Steffensmeier is very professional and always willing to answer any questions you have.
Nov 2, 2020
Good safe service. The wait a little long. — David F.
Good safe service. The wait a little long.
Oct 31, 2020
Pleasant experience — Mark A.
Staff is pleasant, check-in is easy .. pretty painless process.
Oct 30, 2020
All of the Staff — Therese E.
All of the staff is great at what they do—friendly, efficient, and exceptionally trained!! Thank YOU!!
Oct 30, 2020
Dr. Sarno is awesome. — John B.
Dr. Sarno is awesome. Always discusses my exam and did an excellent couple of surgeries on me.
Oct 30, 2020
Very efficient and great care — Ann S.
Very efficient in moving the patient thru all the testing. Staff is friendly and helpful. Wait time is minimal.
Oct 29, 2020
Staff were timely, cheerful and effecient — Lawrence H.
Staff were timely, cheerful and effecient
Oct 28, 2020
Friendly, professional, & Accessible — Warren M.
Very friendly and professional! Dr. Hammer and his assistants do an exceptional job of diagnosis and treatment. They also care about the patient and make you feel special! The facilities are great and easy parking and access to the office!
Oct 28, 2020
Excellent for all the teamwork. Everything was... — Martha K.
Excellent for all the teamwork. Everything was like clockwork. I felt somewhat rushed when doctor came in, but understand my visit was routine. V
Oct 27, 2020
The office staff are friendly and efficient. Dr... — Roxanne R.
The office staff are friendly and efficient. Dr. Hammer is knowledgeable and thorough.
Oct 24, 2020
Ten Years Happy — Katie P.
Friendly, knowledgeable staff. Efficiency time usage. Ten years of personal service.
Oct 24, 2020
Safe environment. No waiting time. Dr Hammer wa... — Marsha M.
Safe environment. No waiting time. Dr Hammer was great as usual. I’ll see them next year.
Oct 22, 2020
Great service! Everyone I dealt with was focuse... — Mattheus D.
Great service! Everyone I dealt with was focused on me as a patient.
Oct 22, 2020
Professional, skilled eye doctors — Kiersten H.
Have been coming to Des Moines Eye Surgeons for years. Excellent doctors and staff.
Oct 21, 2020
Always good care and friendly and professional ... — Jean S.
Always good care and friendly and professional and staff. Dr. Hammer has taken good care of us for many years!
Oct 21, 2020
— Gay A.
I have been under Dr Steffensmeier’s care for several years and he is a very caring and professional doctor. Des Moines is fortunate to have such an excellent facility for eye care.
Oct 19, 2020
Great place — Kathleen L.
We are fromMichigan and were totally impressed with your clinic. I have never had such a thorough eye exam.
Oct 18, 2020
Staff and Doctor — Rose B.
Everyone was nice and helpful.. The doctor took time and explained things.
Oct 17, 2020
Exceptional treatment! — Maureen F.
From the receptionists to the technicians to the physicians,, the whole practice is exceptional. In the event of an emergency, there is always someone to attend to me. I always feel confident that I will be in good hands!
Oct 16, 2020
Everyone was nice and the service very professi... — Randel R.
Everyone was nice and the service very professional
Oct 16, 2020
The service I have received from Des Moines Eye... — Janice N.
The service I have received from Des Moines Eye Surgeons has always bee very professional. They are a very caring group of people. The facility is always very clean and well cared for. I I would definitely recommend them to family and friends.
Oct 16, 2020
Bar None Customer Service — Denise B.
From the moment I walked in I was happily greeted and my appointment time went very swiftly through the processes. Each person I met with for my annual diabetic exam was prompt, professional, and showed a genuine interest in my eye care. Good job!
Oct 16, 2020
— Jean G.
Always professional and very helpful during our visits. We always feel that any questions are answered and taken care of.
Oct 16, 2020
Very professional, caring doctor and staff. — Joyce E.
Very professional, caring doctor and staff.
Oct 16, 2020
My results were fantastic—better than expected.... — Richard M.
My results were fantastic—better than expected. Dr. Raecker did an outstanding job with Cataract surgery on both eyes!
Oct 15, 2020
The staff — George J.
The staff is always so helpful and friendly. Great care is taken to make you feel confortable. Dr. Raecker is very professional and helpful.
Oct 14, 2020
Works very well and easy to use. Like being abl... — Alsie F.
Works very well and easy to use. Like being able to check in before arrive.
Oct 14, 2020
Dr. Hammer is always so professional and provid... — Patricia N.
Dr. Hammer is always so professional and provides the expert care I want. He is also very friendly. I leave feeling confident in the care I received.
Oct 10, 2020
The refracture cost is not right, we payed the ... — Larry A.
The refracture cost is not right, we payed the price and after seeing the Doctor found out that my wife could not use it because she is going to have eye surgery and will have to get new glasses afterwords. If we had know that before hand we would not paid for something we could use.
Oct 10, 2020
The whole process from check in to checking out... — Stephanie R.
The whole process from check in to checking out, went smoothly. The staff is friendly and patient.
Oct 6, 2020
— Michelle H.
It is always a pleasure to seeDr Ball.ivebeen seeing 4 alot of yrs now.imvery happy with him and his staff
Oct 5, 2020
A thorough exam and Dr Hammer and his staff tak... — Catherine S.
A thorough exam and Dr Hammer and his staff take time to discuss any concerns you have.
Oct 4, 2020
Have been a satisfied patient for more than 2 d... — Marilyn C.
Have been a satisfied patient for more than 2 decades-very professional office & staff.
Oct 3, 2020
a great doctor and staff nothng but great care ... — Dennis W.
a great doctor and staff nothng but great care denny winders
Oct 3, 2020
Really appreciated the professionalism and expe... — Paul D.
Really appreciated the professionalism and expertise from the providers at Des Moines Eye Surgeons. They were fantastic.
Oct 3, 2020
I have glacomcoma and I have had it for severa... — Judith M.
I have glacomcoma and I have had it for several years. Dr Ball took me through the tests I have had before so I felt very confident about the clinic.
Oct 2, 2020
I have been very happy with DM Eye Surgeons in ... — John M.
I have been very happy with DM Eye Surgeons in the approximately10 years I have been going there. Everyone is helpful and friendly. The doctors seem very competent.
Oct 2, 2020
Excellent customer care, great staff. — Raymond B.
Excellent customer care, great staff.
Oct 2, 2020
Very friendly staff - felt comfortable and safe... — Victoria D.
Very friendly staff - felt comfortable and safe -after every machine was used I saw it sanitized - enough room to socially distance in waiting rooms
Oct 2, 2020
The staff is always friendly and professional! — Judy N.
The staff is always friendly and professional!
Oct 2, 2020
Best Eye Care — Renita K.
My husband and I have always received great care at Des Moines Eye Surgeons. Everyone we have come in contact with has been knowledgeable, professional, and very caring. We travel 70 miles to Des Moines Eye Surgeons because of the quality of care we receive.
Oct 1, 2020
They make you feel like you are a patient and t... — Dorothy B.
They make you feel like you are a patient and take the time with you.
Sep 30, 2020
I was leased with the visit but disappointed wh... — Mary O.
I was leased with the visit but disappointed when a promised medication order was not called to my pharmacy requiring two trips across town to get the medication. The pharmacist had to call your office to get the prescription order.
Sep 30, 2020
Have to wait too long as it seems the doctors b... — Steven G.
Have to wait too long as it seems the doctors book too many people "at a time"
Sep 30, 2020
20/20 Perfect Vision with this practice! — Ann B.
Everyone is always terrific here...very professional and most important, knowledgeable about eye care and procedures to allow us to have perfect vision (or near perfect if possible!)
Sep 29, 2020
Friendly but large — Stacie T.
It’s annoying how many times I go into a room and then back to a waiting room. The second room seemed unnecessary. They could have dilated my eyes in the room the eye doctor examined me in that way I did not have to go back to a waiting area. Staff is friendly but the practice is a bit large and it shows in the assembly line service
Sep 29, 2020
Great people and very professional. Thanks! — Michael S.
Great people and very professional. Thanks!
Sep 29, 2020
Attention to safety in these time is great. — Debby M.
Attention to safety in these time is great.
Sep 27, 2020
You’ve seen to every detail of keeping everyone... — Eleanor S.
You’ve seen to every detail of keeping everyone safe and providing your usual excellent service and care.
Sep 26, 2020
My brother recently saw my eye doctor and I hav... — Deborah P.
My brother recently saw my eye doctor and I have a granddaughter that will too. If u believe in their ability you send family...
Sep 26, 2020
Great doctors and helpful staff. The waiting r... — Donald H.
Great doctors and helpful staff. The waiting room is too small for safe social distancing and I was hesitant to sit while waiting. More chairs should be removed.
Sep 26, 2020
The new check-in process is a painful process. ... — Srihita M.
The new check-in process is a painful process. We need to enter all the information for existing patients also. Why can’t you do data migration when you moved to new application.
Sep 25, 2020
— Vicki D.
Have been patient here since I was 17yrs old. I’m 62 now. I ha d detached retinas and have had surgery to repair problem starting at age 13 . It is the only place I trust my vision ca re.
Sep 24, 2020
Friendly and respectful of your time. — Patricia N.
Friendly and respectful of your time.
Sep 24, 2020
I like the doctors, but........... — Marcie M.
The doctors are of the highest quality, but there are issues they do not see. The waiting rooms are packed - pre-Covid and now. Wait time is too long. One has to see so many people before the doctor, and it never seems like the information is reviewed or passed on. The clinician did not make me feel comfortable. She was curt, rude, snappy, scolded me for not having a test result from elsewhere (which the doctor did not even refer to). I did not appreciate her behavior. I hope to not have her see me again.
Sep 24, 2020
Real nice people there who do a great job — Michael S.
Real nice people there who do a great job
Sep 24, 2020
Treatment with Care — William D.
I appreciate the way in which the staff took extra care during this time of the pandemic. I have always been very happy with the way everyone works together to give me the eye care that is best for me.
Sep 21, 2020
— Larry D.
Staff very friendly and accommodating! The doctors were very concerned that I understood what I had and the course of treatment. Overall the visit was a great experience!
Sep 18, 2020
— Sharon T.
I believe the diagnosis and treatment of my condition to be credible. When further info was needed I was referred to another specialist. Both actions underscore my trust that I will continue to receive the proper treatment.
Sep 18, 2020
— Rita H.
No complaints whatsoever. I appreciated all the steps that were taken to keep everyone safe in this COVID-19 we are in.
Sep 16, 2020
JM — June W.
Easy to get in for an appointment. Professional and proficient staff. Will definitely go back for yearly exams.
Sep 15, 2020
Appointment went very smoothly, everyone very c... — Judith M.
Appointment went very smoothly, everyone very cordial.
Sep 15, 2020
Appointment Experiences. — David C.
i have been in twice in last three months, once for a routine exam and one for a consult from my primary care physician, in both instances, i was seen promptly and treated in a professional, courteous manner by the staff, technicians and physician. I recommend the office highly and will not hesitate to return for treatment when needed.
Sep 15, 2020
Best care, best customer service, every person ... — Carol H.
Best care, best customer service, every person I’ve ever interacted with has been friendly and helpful...
Sep 15, 2020
Great Eye Clinic — Scott J.
Everyone was very nice and the overall process was very efficient and smooth.
Sep 9, 2020
Our family has been going to DM Eye Surgeons fo... — Elizabeth G.
Our family has been going to DM Eye Surgeons for many years, and we truly appreciate their efficient operation. The care we receive from Dr. Ball and the entire staff is excellent. They are thorough, caring and take whatever time is necessary to answer questions and provide information.
Sep 7, 2020
Just amazing how you have handled a difficult t... — Linda P.
Just amazing how you have handled a difficult time. Thanks for your professionalism and yet caring by all staff. I wld highly recommend your practise. Thanks to all of you!!!
Sep 5, 2020
Efficiency, respectful, knowledgeable, — Marcia S.
Efficiency, respectful, knowledgeable,
Sep 4, 2020
I have been a patient for over 20 years. I hav... — Loren S.
I have been a patient for over 20 years. I have always had very friendly and high quality care. I will continue to use your services.
Sep 4, 2020
Excellent attention to detail while being frien... — Margaret K.
Excellent attention to detail while being friendly & warm
Sep 2, 2020
A wonderful eye doctor experience. Efficient ... — Jolene K.
A wonderful eye doctor experience. Efficient and friendly, they get you checked in and moving through the process with ease. A beautiful office and very clean. All of the staff and doctors are very friendly, and so are the other patients waiting in the waiting areas. So glad I found them.
Sep 2, 2020
You need to improve your receptionist!! You ne... — John P.
You need to improve your receptionist!! You need a real professional to handle difficulty in making appointments... cancellations... Reservations with a smile!! It's your life line.
Sep 2, 2020
— William H.
Dr Hammer is excellent. The supporting staff is quite friendly and helpful.
Aug 29, 2020
Everything is great but the only thing I would ... — Kenneth J.
Everything is great but the only thing I would ask is someone take precautions for COVID-19 by cleaning the chairs after patients move to the rooms.
Aug 28, 2020
It was a bit difficult to register an on line p... — Arthur S.
It was a bit difficult to register an on line patient portal but it was done after about an hour trying.
Aug 27, 2020
Very friendly professional service all round! — Mary K.
Very friendly professional service all round!
Aug 22, 2020
All the staff were very courteous and knew what... — Rajendrabala S.
All the staff were very courteous and knew what they were doing. I'd would recommend
Aug 21, 2020
Dr. Sarnois a great doctor. His manner is high... — Ronald B.
Dr. Sarnois a great doctor. His manner is highly professional and he is one of my favorite.
Aug 20, 2020
Our family has been using Des Moines Eye Surgeo... — Sally R.
Our family has been using Des Moines Eye Surgeons for the past 25+ years. Love our Doctor, Bradley Hammer & the entire DMES staff!
Aug 19, 2020
— Judy P.
I was very pleased with my first visit to D.M. Eye Surgeons. I was very pleased with Dr. Hammer and the time he took with me.
Aug 18, 2020
I would like to see Dr. Hammer give me a report... — Thomas S.
I would like to see Dr. Hammer give me a report on the condition of my eyes besides just the prescription for eye glasses. After Dr. Hammer examined my eyes he started to leave the examination room. I had to tell him that I had two questions and then he stopped to listen to me. I told him that I was diabetic and what damage if any had been done to my eyes. He said "none". Then, I asked him if I needed catarct surgery. He said I had some cataracts but don't need any surgery. In short I would like to get a written report on the health of my eyes besides just a prescription for eye glasses.
Aug 18, 2020
I appreciate the professionalism of the office ... — Valerie P.
I appreciate the professionalism of the office and how smoothly and efficiently it is to go through all the dfferent steps to the exam. I would like to thank Sherrie for her expert recommendation for my contact lenses!.
Aug 14, 2020
Information is key — Norman G.
Appreciated the forthright and candid information Dr. Reynolds gave me in discussing my situation and what I can expect to experience pre-op, operation itself and post-op. His answers to my questions gave me confidence in what I will be going through in his capable hands.
Aug 14, 2020
Always greeted with a smile. — Janice B.
Always greeted with a smile. All staff I've dealt with have been courteous and professional. Never an extended wait time.
Aug 13, 2020
Very effective, efficient, professional and car... — Terry S.
Very effective, efficient, professional and caring.
Aug 10, 2020
Will not go anywhere else! — Joseph B.
Always a great place to go. Everyone is friendly! Dr. Hammer is a great doctor. Truthful and to the point. Cataract surgery was so smooth and the results were amazing. I will not go anywhere else. Shout out to Dr. Hammer’s assistant. They make a great team!
Aug 7, 2020
I would recommend, however, not Dr. BALL. He wa... — Pamela B.
I would recommend, however, not Dr. BALL. He was grouchy and acted like he could not wait to get out of the exam room. I will mo longer see him in the future. I do not tolerate that kind of behavior from a physician.
Aug 7, 2020
People are very friendly and answer my question... — Tomma B.
People are very friendly and answer my questions openly and honestly.
Aug 6, 2020
as always, great experience at this office — Linda H.
as always, great experience at this office
Aug 6, 2020
Appreciate their thoroughness.. — Gerald O.
I went to my appointment thinking it would be a simple and short fix for a minor problem based on a conversation I had had with the nurse on the phone. When I got there, they did test after test and came up with a diagnosis of glaucoma, the slow developing kind, thank goodness . I appreciate their being so thorough .
Aug 6, 2020
Thorough, friendly, professional, quality — Trudy H.
Thorough, friendly, professional, quality
Aug 5, 2020
Dr. Sarno is an outstanding doctor. I would ha... — John G.
Dr. Sarno is an outstanding doctor. I would have preferred to have seen higher levels of preparation for and attention to patient safety in the waiting areas
Aug 4, 2020
— Richard P.
Very professionals folks who take whatever measures needed to give the customers the best possible service.
Aug 1, 2020
My appointment was was right on schedule. Every... — Sandra P.
My appointment was was right on schedule. Everything went well and everyone was very friendly and efficient.
Aug 1, 2020
Everyone was so great to work with. Friendly, ... — Brian C.
Everyone was so great to work with. Friendly, positive, atmosphere makes for a great appointment. I was amazed at how prompt and quickly I moved through the appointment.
Jul 31, 2020
Trust my eyes to Dr. Ball! — Karen C.
The staff keeps you advised of the next steps as the preliminary eye test are done and by the time your eyes are dilated then it is time to be seen by the doctor. Dr. Ball is professional and pleasant. He preformed my cataract surgery four years ago, and I no longer need coke bottle glasses or hard contacts.
Jul 30, 2020
I have complete confidence in Dr. Kelley Baumho... — Ruth H.
I have complete confidence in Dr. Kelley Baumhover, O.D. She doesn't guess or leave anything to chance.
Jul 30, 2020
Very reliable and friendly and issues are expla... — Irene G.
Very reliable and friendly and issues are explained
Jul 28, 2020
I looked forward for my appointment with the Dr... — Donna O.
I looked forward for my appointment with the Dr. due to the fact that I felt that my vision was not as good as it had been. I always treasure the 1st part of the appointment in the little room. That part always gives me a good introduction to the whole appointment. It seemed that the 1st part was even improved to deliver important info re vision at the present time.
Jul 26, 2020
Very smooth process with good safety procedures... — Carole H.
Very smooth process with good safety procedures. Exam was thorough and I didn't wait long at any point. People were professional and very nice. I would highly recommend.
Jul 22, 2020
During this uncertain time of pandemic, DM Eye ... — Barbara B.
During this uncertain time of pandemic, DM Eye Surgeons was very forthcoming with their policies and practices for maintaining safe care. The reception staff are pleasant and helpful, as well as the check-out staff. Indeed, all staff were most congenial abd helpful.
Jul 22, 2020
My only complaint is after you get your eyes di... — Nancy B.
My only complaint is after you get your eyes dialated you wait in a room with bright lights which is very uncomfortable. I’m very satisfied.
Jul 18, 2020
Excellent service. I would definitely recommen... — Shirley C.
Excellent service. I would definitely recommend DSM Eye Surgeons to my friends.
Jul 18, 2020
Doctor Hammer and his staff. — Thomas M.
Doctor Hammer is always interested in what you think or need to understand the functions of your eyes. He is thorough and allows time for questions.
Jul 11, 2020
Appt was on time. Staff friendly and professional. — Rebecca S.
Appt was on time. Staff friendly
Jul 10, 2020
Very courteous, efficient, and professional car... — Roger B.
Very courteous, efficient, and professional care. All showed concern for our health protection regarding the coronavirus.
Jul 3, 2020
Staff is friendly, helpful & courteous — Marie N.
Staff is friendly, helpful & courteous from the moment a patient steps through the front door. All the way from reception to checkout. Dr. Hammer is very clear with explanation of the examination, and answers all questions.
Jul 3, 2020
I have been going for several years and appreci... — Susan H.
I have been going for several years and appreciate that there is very little waiting to be called and minimal waiting between tests and seeing the doctor. Staff is always courteous and professional. They definitely do things right!!
Jul 1, 2020
excellent care. However, the wait time between ... — Janice B.
excellent care. However, the wait time between parts of the visit were very long. I started at 2:40 and finished at 4 pm. for a simple check up.
Jul 1, 2020
Such an amazing staff — Michael M.
I must admit that given the worldwide situation that 2020 has presented to us I was more than a little bit scared about entering a doctor's office for the first time. This was nothing short of the previous visits. I was welcomed. Everyone told me that everyone was feeling the same way, but confident and positive of all of the operational changes. It really comforted me. I don't want to live scared, but I want to live cautious. I have two young daughters and I want to keep them safe. Doctor Steffensmeier and the entire crew are such special people. They show you how you are family to them. I feel it every time I visit.
Jun 30, 2020
Dr. Baumhover highly recommended — Finley R.
Dr. Baumhover is professional, thorough and knowledgeable. She is highly recommended.
Jun 26, 2020
I love my Dr at The Eye Surgeons. She’s so frie... — Vicki B.
I love my Dr at The Eye Surgeons. She’s so friendly and love her wearing the scrubs now. She always makes me fill like I’m her only patient and takes time explaining things to me. I appreciate that. I’m a retired nurse and tried hard to explain medical procedures and/or medical condition and Dr does that’s for me. Thank you for always be here for me.
Jun 26, 2020
Every time I come in for my eye appointment I d... — Tricia P.
Every time I come in for my eye appointment I don't feel like I have to wait very long before I'm called back to start the vision test.
Jun 25, 2020
Best Care — Russell T.
Been going to this place for years & have always gotten the best care with ALL the staff who work there. A person doesn't go back for many years if they didn't get the care you expect from them.
Jun 24, 2020
Quality eye doctors — Amy H.
They are very efficient and professional with their services
Jun 24, 2020
All employees are very kind and efficient. — Gary G.
All employees are very kind and efficient.
Jun 22, 2020
I have been a patient at Des Moines Eye Surgeon... — Kurt F.
I have been a patient at Des Moines Eye Surgeons since 2012. They have always done a great job. They take great care of my eyes. Dr. Ball is awesome, and he'll probably be my Ophthalmologist until he retires, after which, I'm sure I'll just switch to a different doctor at Des Moines Eye Surgeons. I highly recommend them.
Jun 20, 2020
Martha Sheldahl — Martha S.
Everyone I interacted with was helpful and friendly and your services are very well organized. I didn't expect to have to go through so many stations.
Jun 16, 2020
Very friendly staff. Dr. Baumhover is very tho... — Diana S.
Very friendly staff. Dr. Baumhover is very thorough and professional. I wont go anywhere else.
Jun 13, 2020
Good to know that you put the ages 50 to 100 in... — Cynthia H.
Good to know that you put the ages 50 to 100 in one bucket. :(
Jun 12, 2020
Des Moines Eye Surgeons the BEST!!!! 💖.. — Judy M.
I have been going to Dr. Ball for quite some time and very pleased every one is always so kind and gracious and answers any questions . Thanks so much for everything!! 💗💗😉
Jun 12, 2020
Dr Ball is amazing....very attentive & concerni... — Ida K.
Dr Ball is amazing....very attentive & concerning about your eyes
Jun 12, 2020
Well run office with great physician! We had a ... — Lauryn F.
Well run office with great physician! We had a great experience during our recent eye exams. Dr. Baumhover and her staff are the best!
Jun 10, 2020
Dr. Hammer and his nurse, Deb, are the best! — Sally F.
Dr. Hammer and his nurse, Deb, are the best!
Jun 10, 2020
Everyone was very professional, nice, and thoro... — Nancy D.
Everyone was very professional, nice, and thorough.
Jun 10, 2020
Great service, Very helpful Dr Pieper!! — Mark H.
Great service, Very helpful Dr Pieper!!
Jun 9, 2020
I have been going to Des Moines Eye Surgeons fo... — Mary L.
I have been going to Des Moines Eye Surgeons for many years. I chose them because my mother saw Dr. Sarno and he did many surgeries on her from cataracts to a cornea implant. I have complete trust in this group.
Jun 9, 2020
I have 3 more appointments before I can complet... — Mariann J.
I have 3 more appointments before I can complete a survey!
Jun 7, 2020
well organized. Friendly helpful staff. Physici... — Jamie C.
well organized. Friendly helpful staff. Physiciam took enough time to answer all my questions
Jun 7, 2020
Very well organized. Staff friendly and helpful... — Matthew C.
Very well organized. Staff friendly and helpful Physician gave us enough time to answer all our questions.
Jun 7, 2020
Everyone was friendly and professional. They we... — Becky C.
Everyone was friendly and professional. They were well organized and didn’t take much time at all.
Jun 1, 2020
I contacted you for a second opinion on my prev... — Sandra M.
I contacted you for a second opinion on my previous eye surgery. I discovered that you actually educate your patients on what is happening with their eyes. I did not have any education from my previous doctor. My friend has gone to this office for many years and she recommended you to me.
May 31, 2020
.. — Thelma K.
My visits with Des Moines Eye Surgeons have always been more than just satisfactory. They go above and beyond in the care of their patients. Professional and their knowledge in the care of the eyes is above reproach. I have been a patient of Dr. Sarno since 2000. When he decided to no longer do surgeries, he referred my husband and I to Dr. Hammer. He also is very knowledgable and professional. We have recommended this practice to our friends and will continue to do so in the future.
May 30, 2020
Very thorough and great care. I would and will ... — Brenda P.
Very thorough and great care. I would and will recommend to friends and family.
May 29, 2020
The Des Moines Eye Surgeon team is friendly, pr... — David A.
The Des Moines Eye Surgeon team is friendly, professional and easy to work with. Dr. Hammer is a true professional and has dealt with my 20/400-something vision in a caring advice-giving way. Thanks to him and the whole group!
May 29, 2020
— K G.
It was a good experience from the time I checked in till the time I checked out. No complaints at all. Dr . Sarno and his nurse, Carrie, are very knowledgeable, courteous and quite pleasant.
May 28, 2020
Staff are ALWAYS late to appointments, even whe... — Maren S.
Staff are ALWAYS late to appointments, even when I’m scheduled early in the morning. Also I was very disappointed that I saw no one wiping things down despite covid19. I have been to 3 other medical clinics who were top notch with cleanliness. I was very disappointed and uncomfortable.
May 23, 2020
The Best Experience — Charles H.
Every person I encounter in the complete and thorough eye exam experience is pleasant and upbeat, always willing to explain the process, and excited about helping me maintain the best vision I can.
May 20, 2020
Everything went so smoothly as far efforts made... — Jane B.
Everything went so smoothly as far efforts made to make the patient feel safe. Dr hammer answered my concerns.
May 20, 2020
The best eye care — Heather H.
Our family came to DM Eye Surgeons when we were tired of poor customer service at our small town local optometrist. After multiple years there, they still were never familiar with our cases. Three out of our family of four require glasses and contacts. We all are incredibly happy with DM Eye Surgeons. Your staff is always personable, you always know our needs and provide incredible care. Thank you.
May 19, 2020
Never seen, no problem! — Debra M.
I was a new patient and was seen the same day I called for eye pain. I was very impressed.
May 14, 2020
Great people love their repore with meAwsome d... — Connie R.
Great people love their repore with me Awsome doctor, dr. Ball !!!!
May 14, 2020
Dr. Only says everything good, I would like him... — Kathryn B.
Dr. Only says everything good, I would like him to go the #s w/ me!! Also told me to bring contacts...NEVER looked at them. Also, Dr. asked me when I got my contacts...I don't know...it is on the record!! Dr. always appears in a hurry to get to next patient....this goes over all the years I have been coming!!!
May 13, 2020
My experience was very positive.. everyone was ... — Teri B.
My experience was very positive.. everyone was professional and thorough... answered my questions
May 13, 2020
New patient, first appointment and procedure. F... — Denise J.
New patient, first appointment and procedure. From the beginning to the end, this facility and staff were top notch. Even in the midst of COVID-19 the service, smiles and attention to each person was so very good. Thankful!
May 12, 2020
— Charles M.
I'm always impressed by the friendly, cheerful, professional demeanor of every member of your staff. And Dr Ball always treats me as a person, not just another patient. I appreciate that!
May 12, 2020
Very efficient, very polite and friendlyAlway... — Jane W.
Very efficient, very polite and friendly Always on time with appointments
May 9, 2020
Everyone was well experience with their duties!... — Marcia C.
Everyone was well experience with their duties!!
May 8, 2020
Very thorough and exam done with a very pleasan... — Barbara R.
Very thorough and exam done with a very pleasant approach and in a timely manner.
May 2, 2020
— Debra G.
I have had herpes in my eye 3 times now and Dr Hammer has always been very aggressive in treating it. Everyone in the office is very professional and friendly.
Apr 30, 2020
Always appreciate efficiency and professionalis... — Janet J.
Always appreciate efficiency and professionalism!!!
Apr 3, 2020
I broke my glasses and was having a hard time. ... — Steven W.
I broke my glasses and was having a hard time. Dr. Ball got me in the same day which I really appreciate.
Mar 31, 2020
I received excellent care despite having to vis... — Karen M.
I received excellent care despite having to visit during the covid19 shutdown. Caring and personal attention were extremely apparent, and I left feeling assured that all that could be done at this time WAS done.
Mar 28, 2020
Staff is always very courteous and thorough wit... — Donna K.
Staff is always very courteous and thorough with exams. Time is taken to answer any questions I may have.
Mar 20, 2020
I have been visiting this office for many years... — Janna J.
I have been visiting this office for many years! I always get great care. I love Dr. Sarno and his nurse Kerry! Yesterday Kerry was out so I had Becky! She was so sweet and very knowledgeable! I couldn’t have received better care from any of the staff starting with the receptionist to the techs and wonderful Dr. Sarno!
Mar 19, 2020
Des Moines Eye Surgeons are Great They have Sup... — Richard K.
Des Moines Eye Surgeons are Great They have Super Nurses & Staff Dr. Sarno is Fantastic Thank You to everyone at the Clinic
Mar 18, 2020
When there was a mix-up in my appointment time,... — Sarah R.
When there was a mix-up in my appointment time, the staff immediately worked me in the schedule with little wait time.
Mar 17, 2020
Served is great. Everyone is very nice & helpfu... — Pamela T.
Served is great. Everyone is very nice & helpful. Dr. Steffensmeier explains everything to you. It's nice to have a doctor that is so caring about his patients & wants to make sure you have the best service.
Mar 14, 2020
Great as always! No need to add anything more. — Kevin L.
Great as always! No need to add anything more.
Mar 14, 2020
Positive Appointment — William F.
Always professional he friendly as well. Dr Hammer and staff are timely and courteous to the patient.
Mar 7, 2020
... — Philip C.
I have been a patient for DES MOINES EYE SURGEONS for some twenty (29) or more year`s. I have found DMES to be one of finest and best you will find in DES MOINES and the state of IOWA and the USA. Not only are they the best surgeons but provide excellent eye exam`s and one of the finest selection of eye glassware. Rev. Phil Carroll.
Mar 1, 2020
Very caring staff. Answered all my questions in... — Susan S.
Very caring staff. Answered all my questions in manner I could understand. Extremely clean facility.
Feb 19, 2020
Dr Ball is amazing! Thorough and to the point.... — Kimberly F.
Dr Ball is amazing! Thorough and to the point. I will never go anywhere else as I truly believe he cares to ensure my ears are as healthy as can be.
Feb 18, 2020
Very pleased with the care at this office. — Karen C.
Very pleased with the care at this office.
Feb 15, 2020
I so appreciate the kindness, professionalism, ... — Therese B.
I so appreciate the kindness, professionalism, and the ansewering of my questions. Really like Dr. Ball he made me feel so comfortable.
Feb 15, 2020
Professional Staff — Lyanna L.
I have been using the service of Des Moines Eye Surgeons for over ten years. All staff has been professional, helpful, knowledgeable, accommodating and friendly. It is comforting to know that with the different areas of eye care used, i.e. check in, prescription review, eye drops, nurses, assistants, doctors, that the experience will always be positive and refreshing experience.
Feb 11, 2020
Professional and caring. — Christine S.
They are very professional and caring. Helpful with any questions. I would definitely recommend them!
Feb 6, 2020
Everyone there at Des Moines Eye Surgeons was v... — Kenneth R.
Everyone there at Des Moines Eye Surgeons was very professional. Everyone from the receptionist to the doctor. I always enjoy going to my appointment.
Feb 1, 2020
First appointment, friendly, efficient office. — Dawn S.
First appointment, friendly, efficient office.
Feb 1, 2020
The entire process was very smooth and fairly q... — Amy E.
The entire process was very smooth and fairly quick. I was called back for an exam before even completing the paper work. Then waited for the next person to call me back. Again moved pretty quickly and they were very friendly and efficient. No one tried to sell me anything or pressure me at all. I was interested in hearing about lasik and I received a nice brief consult which provided options also. Upon check out they printed my prescription and off I went. Great, friendly staff with a very smooth process in place.
Jan 31, 2020
The entire staff is very professional. — Mary O.
The entire staff is very professional.
Jan 29, 2020
Everything runs so smoothly but it doesn't seem... — Judith B.
Everything runs so smoothly but it doesn't seem we are being rushed through.
Jan 28, 2020
Wonderful weekend response to an urgent need — Carson B.
We needed to talk to one of their doctors on a Saturday regarding an urgent eye concern for my 19 year old daughter. I was immediately put through to Dr. Ball. (I did not need to wait for him to call back, like with many other doctor's offices. The answering service put me through to him right away.) Dr. Ball explained what to look for regarding more concerning issues and said he would call us the next day (Sunday) to determine how things had progressed. He called on Sunday and offered to meet with us that day before my daughter went back to college at Iowa State that night. He met us at the office and was very thorough with discussing next steps and what to do if this occurred again. Due to the potential damage this issue can cause quickly, he even told her where she could be seen in Ames so she didn't have to wait to see one of their doctors if the issue returned in the future. I couldn't ask for anything more than what Dr. Ball did. Amazing patient care and genuine concern for her well-being.
Jan 28, 2020
Great experience. All of the staff from recepti... — Robert F.
Great experience. All of the staff from reception to exam room were great. Dr. Steffensmier was very thorough and nice
Jan 23, 2020
I enjoyed my time there and all people that hel... — Michael T.
I enjoyed my time there and all people that helped me through the exam were very helpful.
Jan 23, 2020
I have always been pleased by the service I rec... — Donita W.
I have always been pleased by the service I receive from Des Moines Eye Surgeons.
Jan 23, 2020
Dr. Hammer — Fred S.
Best sincere, genuine caring eye doctor we have ever had for the last 11 years.
Jan 22, 2020
I have been going here for a long time. Always ... — Ron A.
I have been going here for a long time. Always get me in quick and take care of my needs.
Jan 22, 2020
Knowledgeable, efficient, and friendly - the be... — Linda B.
Knowledgeable, efficient, and friendly - the best!!!
Jan 17, 2020
Felt got a good exam and good info from Dr. — Charlene O.
Felt got a good exam and good info from Dr.
Jan 10, 2020
I can't say enough good things about my care — Rosemary G.
I can't say enough good things about my care with Dr .Matthew E. Raecker,M.D. He came in the office on a holiday and opened it up just for me. Dr. Raecker went above and beyond to help me. Dr. Raecker worked me in his appointments to see me two more times 2 days apart. I was there visiting my son in Des Moines, I live in Colorado. So I wasn't even his regular patient. Great Doctor. Rosemary Grenier (rosewood.farms@hotmail.com)579 Canterbury Court, Canon City, Colorado 81212. 719-275-4128
Jan 10, 2020
Staff Training Needed. — Carol M.
Most of the staff I met with were fine. There was one young man who did not introduce himself, did not make any eye contact with me, was chewing gum like it was his job and missed my eye with the dialation drops. Really felt like a side of beef on the assembly line. I think the work they do at this clinic is good, lacking in bedside manners. Training on how to greet and treat people would benefit everyone. Dr. seemed rushed to get me in and out.
Jan 8, 2020
— Lois E.
Appreciated being reassured I did right thing by asking to be seen because of an alarming concern, although, as it turned out not urgent.
Jan 4, 2020
— Dixie S.
I have complete trust in Dr Hammer & his nurse, Deb. They are professional & caring.
Jan 1, 2020
Everything is good except my visits are almost... — Judith N.
Everything is good except my visits are almost 2,hours long from start to finish
Dec 20, 2019
Professional, knowledgeable, caring and courteo... — James C.
Professional, knowledgeable, caring and courteous staff.
Dec 17, 2019
Highly Recommended — Kenneth M.
Professional service. Very little wait time. Staff that cares for your health.
Dec 11, 2019
Too much time — Daniel S.
My appointment was for 10:10 am on 12/9/19. I’m not sure what may have happened that morning but it was 11:55am before I was able to leave the office. I’m not sure why it took so long for me to complete my eye exam as I would not think it should take more than about an hour to complete an exam. I was very disappointed in how long this process took as I was not prepared to spend almost 2 hours at the office to complete this exam. I did not even get an apology for how long this process took.
Dec 10, 2019
Great Staff, have handle my eye issues well — Linda O.
Great Staff, have handle my eye issues well
Dec 4, 2019
Been seeing Dr Sarno for years and all the staf... — Bret B.
Been seeing Dr Sarno for years and all the staff do a great job and always on time and friendly and professional
Nov 22, 2019
Only the best for my eyes! — Arlen B.
Everyone on Dr. Ball's team is professional as well as friendly. Cutting edge technology and unsurpassable expertise. My finicky eyesight has received their excellent care for over ten years.
Nov 22, 2019
— Kathleen S.
I have been coming to Doctor Sarno for many years, and have recommended him to others. My brother and sister-in-law told me about him and I am very satisfied.
Nov 21, 2019
I found the whole staff at Des Moines Eye Surge... — Russell H.
I found the whole staff at Des Moines Eye Surgeons to be friendly and extremely competent.
Nov 21, 2019
— Catherine H.
Your office is usually on time and the exam process is streamlined and thorough.
Nov 19, 2019
Always a very friendly helpful staff and in the... — James S.
Always a very friendly helpful staff and in the 8+ years I’ve been going there I’ve never had to wait more then 5 minutes to be called to have my eyes checked.
Nov 5, 2019
Great Experience — Katherine H.
My family and I have been going to Des Moines Eye Surgeons for over 10 years. Always excellent care and service!
Nov 5, 2019
Very efficient and personalized care! — Annette L.
Very efficient and personalized care!
Nov 2, 2019
Everyone is so friendly, helpful and profession... — Sandra L.
Everyone is so friendly, helpful and professional. I don't live in Iowa any longer, but I have no intention of transferring my eye care to anyone else.
Oct 31, 2019
Good experience. I have recommended them to ma... — Lynn P.
Good experience. I have recommended them to many friends.
Oct 31, 2019
Long time patient — Lindy K.
I appreciate the texted appointment reminders and friendliness of the staff. My routine annual exam was very efficient and thorough.
Oct 30, 2019
I have had a very positive experience with the ... — Anne N.
I have had a very positive experience with the staff during my appointments
Oct 29, 2019
Excellent healthcare professionals... Dr Ball i... — Clara L.
Excellent healthcare professionals... Dr Ball is a good doctor.
Oct 25, 2019
It's fast, friendly and never boring. I must l... — Christen T.
It's fast, friendly and never boring. I must love going to the eye Dr.!! :) since I'm so near sighted, I value being able to see clearly.
Oct 23, 2019
Everyone is very friendly and helpful when I co... — Carol D.
Everyone is very friendly and helpful when I come in.
Oct 19, 2019
Very thorough exam. Dr Steffensmeier answered m... — Janelle V.
Very thorough exam. Dr Steffensmeier answered my questions about hereditary with glaucoma and macular degeneration. Always a good experience. Same with the contact department.
Oct 18, 2019
Friendly staff, on time and providing all the i... — Roberto E.
Friendly staff, on time and providing all the information needed after the visit
Oct 18, 2019
— Mary B.
I am assuming the highest numbers represents the best rating and recommendations.
Oct 18, 2019
Truly Professional Setting — Danny S.
Unfortunately in this day & age, what you encounter in medical "professional" business is, at best, a corporate, glued on smile, sincerity. NOT with these folks! They know how to combine efficiency with a friendly, positive attitude. Their open, honest & knowledgeable responses create a positive, caring atmosphere in an environment that is often fraught with anxiety. Keep up the good work & make it even better!
Oct 17, 2019
Dr. Ball is very personable,skilled, thorough, ... — Thomas T.
Dr. Ball is very personable,skilled, thorough, professional, competent, supportive-of-his staff, timely and a delightful conversationalist who takes care to personalize his approach to both me and to my lovely wife. The only demerit proffered him is his choice of rather bland socks. If he were not so courteous, his likability would not show at all. We are exceedingly pleased.
Oct 15, 2019
Tim O — Timothy O.
Dr. Brad Hammer and the group at DM Eye Surgeons are top notch! I've always received individual attention, have never been rush and have all of my questions answered on an individual basis! I highly recommend them to anyone in need of eye care!
Oct 15, 2019
staff friendly, competent, fairly short wait ti... — Max V.
staff friendly, competent, fairly short wait time
Oct 15, 2019
— Matthew K.
I’m not sure why there is a charge for the doctor to examine my contacts. Isn’t it their job to do so and what do I have insurance for? I have been to 4-5 other doctors and have never had to pay for that. Very irritating.
Oct 12, 2019
— Elizabeth E.
I arrived a bit early but I was taken care of almost immediately. I didn’t have time to read the book I took to kill time. I filled out my online info which seemed to save time.
Oct 11, 2019
— Dennis J.
Online completion of pre-visit documents is a real plus and saves everyone quite a bit of time. On the appointment day, staff at reception were pleasant and courteous and sped the process along. The initial technical staff were genuinely happy to be helping and displayed a completely professional manner. These staff appeared practiced and technically adept. Dr. Hammer is a pleasant and engaging gentleman who took the time to explain what he was looking for and what the next steps should be. I am not surprised that he and Des Moines Eye Surgeons came so highly recommended by my primary care physician.
Oct 11, 2019
First visit — Stephanie B.
My first appointment with Dr. Raecker was a good experience.
Oct 11, 2019
Our son had cataracts surgery at Desmoines Eye ... — Kathleen L.
Our son had cataracts surgery at Desmoines Eye Surgeons. He recommended the wye Dr. to me. I was very impressed. I have never had such an extensive exam. When I told my son I was impressed he said I told you so.
Oct 10, 2019
I have sent 3 friends to Dr. Hammer. All very p... — Marion H.
I have sent 3 friends to Dr. Hammer. All very pleased.
Oct 9, 2019
— Gary N.
DMES are extremely professional and thorough. I always feel that I am their main priority. They are more than willing to answer any questions I might have.
Oct 8, 2019
Everything was great, except the price we had t... — Larry A.
Everything was great, except the price we had to paid for are written prescription. That should be included on everything , it a piece of paper.
Oct 5, 2019
The nicest people to work with. Always willing ... — Kenneth W.
The nicest people to work with. Always willing to help. I could not ask for a better place to get my eyes checked.
Oct 4, 2019
Very caring office and employees. Appt was duri... — Kristin W.
Very caring office and employees. Appt was during a several weather event. All pt and staff to go to basement. Staff very supportive to all.
Oct 2, 2019
My daughter had a great experience. Everyone w... — Olive C.
My daughter had a great experience. Everyone was so friendly and great!
Oct 2, 2019
Management of the practice has always been exce... — Margaret M.
Management of the practice has always been excellent in my opinion. I respect Dr. Steffensmeier and have been pleased with his care for overfive years.
Sep 28, 2019
The exam was as usual, the best I have ever had... — Sam C.
The exam was as usual, the best I have ever had. My doctor is well above the norm. Good doctor. The wait time in the waiting area is excessive. I would hope the organization.could reduce their overbooking to eliminate this issue.
Sep 28, 2019
Always professional, always friendly and always... — Kim P.
Always professional, always friendly and always willing to work with you and explain things.
Sep 21, 2019
The staff and Doctor were very friendly and pro... — Hamilton D.
The staff and Doctor were very friendly and professional The entire process was very efficient and quick.
Sep 20, 2019
Great group of very good doctors. — Donald H.
I have been a patient of Dr. Hammer for years. He is very focused and attentive. I have complete confidence in his care.
Sep 19, 2019
Very prompt and courteous. Respectful of my ti... — Rebecca H.
Very prompt and courteous. Respectful of my time
Sep 18, 2019
Great service is provided but it took a long ti... — Donald S.
Great service is provided but it took a long time to get through the exam. There were a lot of patients in the waiting area. Clearly the schedule was overbooked, making it very inefficient for the customers.
Sep 17, 2019
The people are friendly, professional and organ... — Thomas B.
The people are friendly, professional and organized. You give me confidence!
Sep 17, 2019
Eye Exam — Cheryl P.
I was very pleased with the service I was provided with all through the process of my eye exam. I felt it went relatively quickly and very smoothly.
Sep 16, 2019
check in was very fast and the wait time from c... — Brooke M.
check in was very fast and the wait time from check-in to go back and start the exam was less than 5 minutes.
Sep 14, 2019
always appreciate quick appointments. — Kathleen S.
always appreciate quick appointments.
Sep 14, 2019
The Place for Eye Care — Esther R.
I have been very pleased with the attention I've received at Des Moines Eye Surgeons.
Sep 14, 2019
Because of the expertise of the Dr.s and staff ... — Karen E.
Because of the expertise of the Dr.s and staff at Des Moines Eye Surgeons I am alive today. Thought I was having a detached retina and they said my eyes were fine, and suggested and made an appointment for an ultrasound of my Carotid Artery and found that I was 99% blocked and needed surgery immediately. They saved my life. literally....
Sep 13, 2019
Nobody likes going to the doctor but your staff... — Patrick R.
Nobody likes going to the doctor but your staff makes it a very comfortable experience. They were prompt and courteous. Dr. Hammer is great and I would highly recommend him to anyone looking for a physician.
Sep 13, 2019
Customer oriented — Carol H.
Everyone was very pleasant and professional. I felt everyone cared, which is a rarity.
Sep 13, 2019
Not happy about not seeing the Dr. I have very ... — Christy C.
Not happy about not seeing the Dr. I have very bad eyes so my specialist recommended the dr. but yet I didn't see one.
Sep 13, 2019
Excellent customer service from all staff membe... — Marcia W.
Excellent customer service from all staff members.
Aug 4, 2019
everyone is very friendly & professional — Elijah J.
everyone is very friendly & professional
Aug 3, 2019
The doctor and staff are very helpfull and resp... — Rosemary S.
The doctor and staff are very helpful and respectful.
Aug 2, 2019
Have been seen at this facility for years. Alw... — Lynn P.
Have been seen at this facility for years. Always good customer service, kindness, friendly folks from reception to physician.
Jul 31, 2019
Truly Awesome Service. — Harold K.
From the very first person in signing in to the last one in paying my part of the bill and setting up the next appointment, the entire staff is truly awesome! Everyone including the doctor are friendly and knowledgeable. You come away feeling they are definitely interested in providing the best service possible. Any questions I had were answered completely.
Jul 31, 2019
Professional, courteous and respectful of my ti... — Kurtis K.
Professional, courteous and respectful of my time!
Jul 29, 2019
Dr. Baumhover is awesome! What more can I say... — Ruth H.
Dr. Baumhover is awesome! What more can I say?
Jul 27, 2019
Glad to see DMES online and reaching out to pat... — James S.
Glad to see DMES online and reaching out to patients electronically.
Jul 25, 2019
— Madhumati C.
I am very satisfied with my appointment, ease of registering & waiting time.
Jul 23, 2019
I have always had such a great experience with ... — Cynthia S.
I have always had such a great experience with Des Moines Eye Surgeons. I have recommended your office to a friend who now goes there.
Jul 23, 2019
Very friendly and professional staff. Been goi... — Alan N.
Very friendly and professional staff. Been going there for a number of years and have no desire to change.
Jul 19, 2019
Outstanding in every way!I have been coming he... — Robert M.
Outstanding in every way! I have been coming here for decades. Every visit has been great; every physician and staff member is friendly, professional, skilled, and efficient.
Jul 6, 2019
The doctor is awesome.very friendly and helpful... — Hala A.
The doctor is awesome.very friendly and helpful.
Jul 5, 2019
— Aaron J.
Fun seeing Brad and Deb and the new kid who put the drops in my eyes.... thanks Aaron Jones
Jul 2, 2019
Quick, competent annual eye checkups. — Mark E.
Quick, competent annual eye checkups. Three different people looking at my eyes, reviewing my existing freckle (no change), my very early beginnings of a cataract (too slight for treatment, but let's keep an eye on it) and no signs of diabetic retinopathy despite being treated for diabetes for 20+ years). Lots of time for questions. What's not to like?
Jul 1, 2019
I feel like my eye surgeon is very competent an... — Gary A.
I feel like my eye surgeon is very competent and my eyes are getting the best of care
Jun 28, 2019
music in the office ugh...... — Mary C.
love my dr steffenmeiers…...the best....since the office has older patients...the music is way off...too much...something light please to the ear ande nervous system
Jun 26, 2019
Extraordinary service and care! — Galen H.
Very professional. I feel confident I am getting great care. Friendly staff.
Jun 24, 2019
Friendly, timely and very professional service.... — Richard L.
Friendly, timely and very professional service.
Jun 24, 2019
5 stars. my experience was very easy and pleasa... — LeRoy G.
5 stars. my experience was very easy and pleasant.
Jun 21, 2019
— Suzanne N.
I have gone here for years and have always received the very best service. It is such a well run group serving many people at the same time with very little waiting. Everyone seems so organized. Dr. Sarno has been so great always!
Jun 19, 2019
Excellent service. — Dawn L.
Excellent service. The front desk and nurses are welcoming and make you feel at ease. The office is run efficiently.
Jun 19, 2019
Very efficient office & staff friendly — Earlene D.
Very efficient office & staff friendly
Jun 18, 2019
Excellent care and caring — Robert B.
They are always efficient and courteous. Appreciate the great care we receive.
Jun 18, 2019
Appointment on time and questions thoroughly an... — Patricia N.
Appointment on time and questions thoroughly answered.
Jun 14, 2019
— Richard A.
Dr. Sarno corrected my sight years ago and it is still holding up well. I am very appreciative of this and will continue going to him as long as I can. I hope he never retires.
Jun 14, 2019
everyone is very professional and caring. I fee... — John B.
everyone is very professional and caring. I feel very good about my decision to use Des Moines Eye Surgeons.
Jun 13, 2019
Great Eye Doctors — Jerry W.
Great Eye Doctors who take the time to explain their diagnosis.,Support help very good
Jun 13, 2019
Good eye exam, but can't find my vision problems — Gary N.
Had a good exam, no problems with my eyes, but couldn't address the vision problems i'm having, apparently their not related to the eye itself. but must be in the nerves or muscles controlling the eyes, or damage from the Statin drugs that have caused the problems.
Jun 13, 2019
Always nice people from check in to check out. ... — Lois M.
Always nice people from check in to check out.
Jun 11, 2019
I love the office — Addam S.
I love the office, everyone is fantastic. I’ve never left feeling like I didn’t receive the help and attention I needed for all my eye related issues. I liked it so much I recommended that my wife come here and she is afraid of anything that has to do with her eyes. She actually enjoys going now. A+
Jun 11, 2019
I had a great experience with Des Moines Eye Su... — Elissa C.
I had a great experience with Des Moines Eye Surgeons however the wait time was a bit much. I arrived 15 minutes early for my appt and was there for close to 2 hours, over an hour was spent waiting.
Jun 7, 2019
Dr. Hammer and Staff — Marcella D.
I was very pleased with Dr. Hammer and his entire staff during both of my cataract surgeries in May! Felt comfortable to have the surgery there.
Jun 6, 2019
Friendly people and I always feel that I get a ... — Cynthia H.
Friendly people and I always feel that I get a good, thorough examination.
Jun 6, 2019
Professional and Friendly — Linda P.
Always professional and everyone (without exception) is always very friendly.
May 31, 2019
Fine physician — Allan D.
Dr. Ball was recommended to me by my brother, a former Past President of the Academy of Ophthalmology. His work and care was excellent and I have been pleased by his followup. I have recommended him to several of my friends.
May 29, 2019
Dr. Sarno is the best and we thank the Lord for... — John C.
Dr. Sarno is the best and we thank the Lord for him being our eye doctor. With the Lord's love and prayers.
May 28, 2019
Have gone to Dr Hammer for years. He did my las... — Linda T.
Have gone to Dr Hammer for years. He did my lasic surgery in 2005.
May 28, 2019
1st time patient I was impressed at the continu... — Joan B.
1st time patient I was impressed at the continuitity in the process of entering the door until check-out.
May 23, 2019
Easy check in and everything was done on a sche... — Fergus B.
Easy check in and everything was done on a schedule.Very comfortable as each stage was handled professionally and quickly. the waiting areas were all clean and there were mag's to read if you so desired.
May 23, 2019
Very fast and efficient. Always take time to an... — Bonnie W.
Very fast and efficient. Always take time to answer my questions.
May 22, 2019
Your technicians are so friendly and helpful. T... — Nancy H.
Your technicians are so friendly and helpful. They they perform each of their jobs with efficiency and ease. We feel we could receive no better care from the drs or staff.Thank you for caring about your patients.
May 22, 2019
Just wish it took a little less time.Do a lot ... — Steven B.
Just wish it took a little less time. Do a lot of waiting.
May 21, 2019
I love your team as they are always friendly an... — David A.
I love your team as they are always friendly and professional. I've got very poor vision and Dr. Hammer has kept on top of the various potential issues that can be present with such poor eyesight and communicated the matter to me. My eyes are in great health thanks to him and the team.
May 20, 2019
pleased with high level of performance and conc... — John C.
pleased with high level of performance and concerned attention to my eye health
May 19, 2019
Very pleasant — Nanette H.
I had just a small wait but everything went quickly and everyone is so nice. The location is easy to get to, also.
May 14, 2019
Fantastic Experience — Mark T.
They were organized, efficient and everyone was extremely friendly. Dr. Ball did a great job explaining what was going on and helped me understand the issues with my eyes in a simple way. I would highly recommend Des Moines Eye Surgeons.
May 11, 2019
They get a 20/20 rating! — Sheryl G.
Always feel the genuine care and concern for my eye health, from the entire staff. They are timely and efficient from check in to check out. I like that I can purchase my glasses right there, also.
May 10, 2019
. — Carol S.
Very friendly staff, no waiting time, took the time to answer my questions, explained the exams, and informed me of my medial conditions.
May 10, 2019
I got chemical burns in my eyes several years a... — Barbara K.
I got chemical burns in my eyes several years ago. Dr. Ball saved my eyesight. I was brought into your office in late afternoon & Dr. Ball was still working on my eyes after your office closed. I firmly believe he saved my sight & I will continue to see him annually.
May 8, 2019
I am always very pleased with Des Moines Eye Su... — Cindy J.
I am always very pleased with Des Moines Eye Surgeons. Dr. Hammer has been our ophthalmologist for years. He is the best!
May 2, 2019
I have gone there more than 20 years and always... — Loren S.
I have gone there more than 20 years and always with the best possible results.
Apr 30, 2019
Excellent various eye tests very friendly — Carla M.
Excellent various eye tests very friendly
Apr 29, 2019
I was very pleased with the care I received dur... — Patricia A.
I was very pleased with the care I received during an after hours visit. He was on call for my physician from another practice. Would highly recommend him.
Apr 27, 2019
Dr. Ball and his staff are excellent. — David B.
Dr. Ball and his staff are excellent. I have always been treated well, and my appointments have always been on time. Everyone is polite and helpful. I very much recommend this practice
Apr 24, 2019
I always feel the assistants take plenty of tim... — Mary M.
I always feel the assistants take plenty of time with me and are willing to listen to whats going on with my eyes. They are gentle and helpful with drops, etc. I feel Dr. Steffenmier gives me good advice and tells me what's happening with my eyes too.
Apr 24, 2019
Serving Mom — Mildred H.
I wish they'd tried to put her n the regular chair rather leave her in the wheelchair because of the inability to do a more accurate pressure check for glc. I know it's getting more/more difficult for her to transfer from one sitting to another. Just wanted to make sure eye pressures are safest for her.
Apr 22, 2019
They were very thorough, Very friendly & knowle... — Brenda P.
They were very thorough, Very friendly & knowledgeable Would strongly recommend Des Moines Eye Surgeons to everyone.
Apr 22, 2019
Fast service kind people. Great doctor. Stayed ... — Vicki M.
Fast service kind people. Great doctor. Stayed and had conversation! All around happy!!
Apr 21, 2019
Sherrie Young and Dr. AS are the best. — Gerald O.
Sherrie Young and Dr. AS are the best.
Apr 19, 2019
Always friendly and courteous employees — Richard C.
Always friendly and courteous employees
Apr 18, 2019
The doctor did a very good job on my cataracts ... — Mark L.
The doctor did a very good job on my cataracts and follow up visits have been great with friendly assistants.l
Apr 15, 2019
The check-in personnel were very accommodating ... — Dennis D.
The check-in personnel were very accommodating and friendly. They worked me in when I didn't have an appointment. Kelly Baumhover was excellent.
Apr 15, 2019
Efficient Office — Bonnie S.
The office is extremely efficient. I was called into the exam room with 3 minutes of my arrival and was in and out in less than 35 minutes, including refraction. Very impressed. We are all very busy and it's wonderful to have an office that values the patient's time.
Apr 12, 2019
Everyone is very nice and knowledgeable. — John P.
Everyone is very nice and knowledgeable.
Apr 11, 2019
Everyone is always so nice and helpful. Appreci... — Kenny W.
Everyone is always so nice and helpful. Appreciate you all
Apr 11, 2019
Very friendly and nice and knowlegeable — Pamela F.
Very friendly and nice and knowlegeable
Apr 9, 2019
DM Eye Surgeons help keep you current. — David S.
Des Moines Eye Surgeons help with keeping me current with eye exam and health on a yearly basis. When you arrive you receive a friendly greeting, minimal paper work, and for the most part a timely exam with a review of the previous year and the changes-if any-on the current visit.
Apr 9, 2019
They make you feel like you are family — Michael M.
This is always an appointment that I do not fear. The staff is focused on client care and comfort. It is like you are being welcomed into your Aunt or Uncle's house for a family event!
Apr 5, 2019
Annual Eye Check Up — Russell T.
Been coming to this office for years & have always stayed with my current doctor. Wouldn't go anywhere else.
Apr 3, 2019
Top notch professionals! Easy access, place is... — James S.
Top notch professionals! Easy access, place is very clean. So glad I picked Dr. Steffensmeier to perform my LASIK!
Apr 3, 2019
Check out — Lori G.
Everything was great up until I checked out. The person checking me out had no personality at all. I felt as though I was interrupting her stuffing envelopes!
Apr 2, 2019
The staff is great, from check-in to check-out.... — Robert R.
The staff is great, from check-in to check-out. They always keep you informed of what is happening. I would not trust my eyes to anyplace else. Dr. Sarno is the greatest I have seen him for over 35 years.
Mar 28, 2019
Had two cataract surgeries nearly 20 years ago.... — Stanley L.
Had two cataract surgeries nearly 20 years ago. Has worked well.
Mar 28, 2019
Was very pleased with the treatment and also pl... — Jose R.
Was very pleased with the treatment and also pleased with the nurses that took care of me before and after surgery. One of the best doctors out there would highly recommend for anyone looking into any eye surgery.
Mar 27, 2019
I would highly recommend Des Moines Eye Surgeon... — Ann D.
I would highly recommend Des Moines Eye Surgeons. Dr Ball has been my eye doctors for over 20 years and he and his staff have always provided excellent care.
Mar 22, 2019
Moving from one area to the next was easily don... — Melbourne O.
Moving from one area to the next was easily done with appropriate wit time. Dr. S suggested that my wife talk to the contact lens specialist about a problem she had taking out lenses. He said she may have tips. We waited over 20 minutes to speak to her. She was very busy and could not respond at the time. No call back was ever done. That was disappointing.
Mar 19, 2019
Most comprehensive eye exam I have had to date... — David J.
Most comprehensive eye exam I have had to date. The process was very effecient and professional. All the technicians were very considerate, and I felt very comfortable with Dr. Sarno.
Mar 18, 2019
Patient Portal — Marie N.
Processing runs a little too fast between patient & doctor assistant, and between patient & checkout desk. A 'Patient Portal' would accommodate the patient quite well for things like access to prescriptions, when the ball is dropped by assistant and checkout desk. Receiving the prescription by USPS is not efficient when the patient lives in an area where mail service is 2-stars at best.
Mar 14, 2019
I rarely wait longer than 5 minutes before seei... — Claranne P.
I rarely wait longer than 5 minutes before seeing each tech and the doctor. They are efficient and professional and make me feel comfortable.
Mar 12, 2019
Dr. Sarno and the entire staff are fantastic. — Robert Y.
Dr. Sarno and the entire staff are fantastic.
Mar 12, 2019
The staff is great and always very helpful and ... — Theresa T.
The staff is great and always very helpful and understanding and Dr. Steffensmeier is awesome in giving me feedback on my eye problems and what is best to do. Great place to have eyes checked and large selection of eye wear to choose from. Very knowledgeable in all areas.
Mar 12, 2019
Dr. Steffensmaier needs better patience — Barbara H.
The staff in general are very nice, however are Dr. Steffensmaier does not do well with the elderly. My mother likes to talk and he does not take the time to listen to “non related” conversation. Twice I saw him mention to his assistant to get her out of the room. Amazingly enough, my co-worker has said the same thing.
Mar 11, 2019
Everyone was helpful, friendly and made the vis... — Elizabeth H.
Everyone was helpful, friendly and made the visit pleasant.
Mar 10, 2019
Des Moines Eyes Surgeons - Excellent Opthamalog... — Robert B.
Des Moines Eyes Surgeons - Excellent Opthamalogical expertise delivered in a caring environment. Dr. Sarno is a tremendous ophthalmologist. I would never think of consulting any other physician for the care and treatment of my eyes. He is supported by a wonderful, caring staff.
Mar 9, 2019
Dr Hammer and supprt staff are top drawer! — Steven W.
Dr Hammer and supprt staff are top drawer!
Mar 7, 2019
This place had made my eyes feel great. — Mamie S.
This place had made my eyes feel great.
Mar 4, 2019
The clinic has great personnel and I am pleas... — Robert M.
The clinic has great personnel and I am pleased with doctor Steffensmeier
Feb 26, 2019
Your office is run in a highly professional man... — Margaret U.
Your office is run in a highly professional manner. All personnel are polite, friendly and respectful.
Feb 25, 2019
— Ronald Z.
Everyone in the office are most personable and friendly. The staff makes one feel very welcome.
Feb 25, 2019
Courteous and fast. Nothing but praise for all ... — Daniel E.
Courteous and fast. Nothing but praise for all your staff!8
Feb 23, 2019
I tell everyone about you. I've passed out I do... — Sheila B.
I tell everyone about you. I've passed out I don't know how many of Dr Ball's business cards in the last five years. The reason is the office staff -- well Dr Ball is great too, but I have never been in a professional office where everyone I come in contact with is as warm and friendly as well as professional as your whole staff is.
Feb 22, 2019
Long term patient — Keith L.
I have always received quality treatment at the Des Moines Eye Surgeons. From routine patient care to surgery they are excellent.
Feb 21, 2019
sant experience in all... — Ramona F.
Thank you for a very pleasant experience in all areas of my eye exam.
Feb 20, 2019
Makes my appt easy and stress free. To Dr Ball — Constance K.
Always friendly and helpful. Not too long to wait. Listens to what I have to say. Easy check in and out. Free face masks for cough ears and virus control.
Feb 20, 2019
Always very thorough and knowledgeable. Friendl... — Donna K.
Always very thorough and knowledgeable. Friendly staff.
Feb 18, 2019
Every one I came in contact with was kind and h... — Donna C.
Every one I came in contact with was kind and had a smile.
Feb 13, 2019
I have enjoyed the quality service over the yea... — Dennis K.
I have enjoyed the quality service over the years and recommend your service to others.
Feb 12, 2019
Very friendly and professional. Dr. Ball is exc... — Kay A.
Very friendly and professional. Dr. Ball is excellent and I wouldn't trust anybody else.
Feb 9, 2019
I am only giving the office environment a "f... — Pamela F.
I am only giving the office environment a "fair" because there is no restroom convenient to use like at Wolfe Clinic. You can't "go" in between getting your eyes dilated and checked by the doctor because you don't know if you'll have time, since the restroom is out in the front entrance. Also, you do not have a handicap accessible restroom. The door is too heavy for me to open, so afterwards,one of the girls offered to accompany me and open the door for me, wait on me, and then open it again to help me out. I appreciated her immensely. But it would be better to have a push-button door on the restrooms like you have on the front entrance.
Feb 8, 2019
Everyone was friendly, helpful and knowledgeabl... — Karen G.
Everyone was friendly, helpful and knowledgeable.
Feb 4, 2019
First Class Facility — Michael S.
The doctors at DSM Eye Surgeons are extremely caring. They take their time, explain what and why they do throughout each step. They truly invest themselves into giving you the best care possible. Starting with the front desk and all support staff you feel welcomed and treated with the utmost respect.
Feb 1, 2019
Pleasant Experience — Jane C.
My experience at DSM Eye Surgeons has always been pleasant. I'm in and out within an hour, so I feel my time is respected. The atmosphere in the office is relaxed and friendly.
Jan 31, 2019
I've always been very happy with services. — Dennis P.
I've always been very happy with services.
Jan 29, 2019
I always receive the best care,My concerns are ... — Shelley D.
I always receive the best care,My concerns are always addressed.
Jan 28, 2019
Senior citizen — Jan F.
My appointment was on time. Everyone from the front desk to those technicians who submitted eye testing on me where very courteous and professional. My doctor gave me a thorough examination and does an awesome job of explaining everything. I highly recommend these services.
Jan 28, 2019
I've always liked the service and people at Des... — Patricia G.
I've always liked the service and people at Des Moines Eye Surgeons.
Jan 28, 2019
The online information and reminders are great.... — Craig B.
The online information and reminders are great.
Jan 25, 2019
I felt very well cared for and that every emplo... — Sandra P.
I felt very well cared for and that every employee I interacted with cared about my eyesight.
Jan 22, 2019
Staff was very welcoming. After check in, the w... — Lawrence H.
Staff was very welcoming. After check in, the wait was minimal. The various stages of the visit were to the point with hardly time to get more than one article read between parts of the visit. The staff answered my questions explaining the purpose of the various steps taken. Peace,
Jan 22, 2019
This is always a quick and easy appointment to ... — Sheri S.
This is always a quick and easy appointment to attend. Short wait time, all procedures explained, they have this down to a science!
Jan 21, 2019
My visits are always. — Sandra H.
My visits are always so pleasant. The whole staff at Des Moines eye surgeons are great!!
Jan 18, 2019
Needed to see eye doctor for eye problems. Got ... — Lloyd J.
Needed to see eye doctor for eye problems. Got in the next morning.
Jan 18, 2019
I was very satisfied with the nurses, Doctor an... — Patrecia P.
I was very satisfied with the nurses, Doctor and staff.
Jan 16, 2019
Everyone is very kind and very professional — Charlene S.
Everyone is very kind and very professional
Jan 15, 2019
Great service! Staff was polite and professiona... — Charles G.
Great service! Staff was polite and professional. Dr. Hammer is great!
Jan 14, 2019
— Pearl S.
There was no wait time for my appointment. The staff was efficient and friendly and put me at ease immediately.
Jan 14, 2019
This is a well-run, well-managed medical practice. — Dee P.
The practice is managed very well. There is little waiting time, the handoffs from technicians, nurses, etc. to doctors is smooth and efficient and the doctors are excellent.
Jan 13, 2019
I have always been satisfied with the services ... — Donita W.
I have always been satisfied with the services I have received from Des Moines Eye Surgeons and I've been going there for years.
Jan 12, 2019
I know MC reimbursement is been cut severely bu... — Jane G.
I know MC reimbursement is been cut severely but I do not feel Dr. Hammer spends enough time with me. Exam is rushed through . Less than 8 minutes to wait to have eyes dilated seems a little quick.
Jan 10, 2019
Very organized, thoughtful, and caring. The bes... — Robin P.
Very organized, thoughtful, and caring. The best!
Jan 10, 2019
Every thing went well and always does. — Rita M.
Every thing went well and always does.
Jan 10, 2019
Your staff was very friendly and professional. ... — Joselyn D.
Your staff was very friendly and professional.
Jan 4, 2019
The office was expertly and efficiently run. — William W.
The office was expertly and efficiently run.
Jan 3, 2019
Very attentive to your needs and always listen ... — Mary L.
Very attentive to your needs and always listen to what you have to say and really seem to care about your eye health. Always prompt.
Jan 3, 2019
Everyone in the office was very friendly and pr... — Marla S.
Everyone in the office was very friendly and professional. I felt like they all knew what they were doing very well. The doctor was good at communicating with me and at listening to my questions/concerns. I'm glad I chose this office.
Jan 1, 2019
Dr Baumhover is great! — Cindy H.
Dr Baumhover is very thorough in my overall health especially as related to my eyes.
Dec 29, 2018
Dr. Sarno is an excellent eye doctor and surgeo... — Paulette C.
Dr. Sarno is an excellent eye doctor and surgeon.
Dec 29, 2018
Have been more than satisfied with the conscien... — Janet H.
Have been more than satisfied with the conscience servie
Dec 27, 2018
Very nice people. Always in a pleasant mood and... — Donna W.
Very nice people. Always in a pleasant mood and will answer any questions you may have.
Dec 27, 2018
My treatment was very well done. I am a very h... — Larry S.
My treatment was very well done. I am a very happy patient.
Dec 25, 2018
I changed eye doctors about two years ago and I... — Cathy M.
I changed eye doctors about two years ago and I am very pleased with Dr. Raecker and the staff. I have put my trust in their care and feel extremely confident in the diagnosis and treatment of my eye health. I can walk in and be out within about an hour feeling that the time I spent was very productive.
Dec 20, 2018
Excellent prescriptions! Thank you Dr. Brown! — Alan V.
Excellent prescriptions! Thank you Dr. Brown!
Dec 19, 2018
Great service! Efficient use of time. — Dennis H.
Great service! Efficient use of time.
Dec 19, 2018
This is my first online presence. . — Janyce B.
This is my first online presence. If it is anything like your services that I have received over the years in the office, I would say it will be very easy to support
Dec 17, 2018
Welcoming and Friendly — Jacqueline S.
Your facility is clean and welcoming. The wait time was very appropriate. Staff is friendly and professional.
Dec 17, 2018
always kind, and patient and ask questions to b... — Michael P.
always kind, and patient and ask questions to better understand my concerns. great staff
Dec 14, 2018
Staff members need to work on introducing thems... — Diana W.
Staff members need to work on introducing themselves to the patient.
Dec 12, 2018
I have always received the best of care and the... — Robert B.
I have always received the best of care and the highest level of service from this office. Thank you very much!
Dec 10, 2018
All the people I delt with were very profession... — Clara W.
All the people I delt with were very professional and kind.
Dec 10, 2018
Friendly staff and knowledgeable doctor who is ... — Rick L.
Friendly staff and knowledgeable doctor who is easy to talk to
Dec 8, 2018
Very thorough and services you can trust. — Judith E.
Very thorough and services you can trust.
Dec 7, 2018
I feel very confident when I am under the care ... — David W.
I feel very confident when I am under the care of Dr.Raecker.
Dec 7, 2018
I used to like going to your office, but lately... — Norma R.
I used to like going to your office, but lately I barely have 5 minutes with the doctor. I noticed a comment on your website where someone said they felt herded like cattle. I totally agree! I like my doctor doctor and the people, but I dont like that feeling of being one of a mass.
Dec 6, 2018
The practice always seems to place a value on m... — Dana R.
The practice always seems to place a value on my time, as I never have to wait for more than 5 minutes before someone has placed me in an exam room and begun the consultation. Dr. Baumover leaves the impression that she genuinely has MY eye health at the top of her priorities. Always professional and kind. Always a pleasant experience.
Dec 6, 2018
Dr. Hammer and his staff are very friendly and ... — Michael G.
Dr. Hammer and his staff are very friendly and very efficient. I had cataract surgery on both eyes. On both surgeries they were right on time and took very little time. I had worn glasses for 55 years and now only use reading glasses to read. Dr. Hammer made followup calls to me at home the day of surgery to see if I was doing okay. That impressed me! I had to have a little laser followup procedure done, which went great also. Walked out of the surgery center being able to see great.
Dec 2, 2018
Outstanding Visit — Gary H.
My first visit to the DM Eye Surgeons was outstanding. Great, friendly staff, with the latest technology. My appointment was conducted very professionally and expeditiously. I highly recommend this practice.
Dec 1, 2018
In order to get my $100 rebate from my Acuvuw c... — Patricia C.
In order to get my $100 rebate from my Acuvuw contact order I need the paperwork from tiur office. The contacts have been delivered and I am still waiting on the paperwork required from the office. This is a delay every year that I wish I could have when I leave the office. Thanks for listening.
Nov 29, 2018
I have been served here for many years. I have ... — Kenneth M.
I have been served here for many years. I have always been treated with the utmost respect and courtesy. I have never had to wait for routine appointments. Very good care.
Nov 28, 2018
— Eldon M.
I first met Dr. Raecker several years ago when he had a Fellowship with Dr.Greiner in Iowa City whom I was seeing at that time. I have continued to see him since he joined Des Moines Eye Surgeons in West Des Moines. I feel that he and his assistant, Bre, have provided me with the very best of care and I couldn't be more pleased. They, as well as SherrieYoung who fitted me with contacts, have all been wonderful. I could not have asked for better care than I have received from the entire staff at Des Moines Eye Surgeons!
Nov 27, 2018
5 stars. You guys are fast and always friendly.... — Lorrie M.
5 stars. You guys are fast and always friendly. I like to come and know I will be out in a little over a hour. Doesnt take up my whole day.
Nov 23, 2018
— Judith N.
The last 2 years my time in the office has been over 2 hours,last year it was so late the receptionist could not even tell me what I owed and then get 2 separate bills after that
Nov 22, 2018
Check Them Out — Leona M.
You can find out online about doctors and procedures and important information
Nov 21, 2018
I feel like I’m accomplishing a transaction ins... — Billi B.
I feel like I’m accomplishing a transaction instead of being treated like a patient here - go through round one, wait, go through round 2, wait, etc. so they can check things off the list. I don’t enjoy my experiences before seeing the provider.
Nov 19, 2018
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Everyone was professional and friendly and I fe... — Roberta D.
Everyone was professional and friendly and I felt they knew how to help me with my eye problems.
Nov 19, 2018
The staff and physicians are the best! — Tamara D.
The staff and physicians are the best!
Nov 16, 2018
Generally on time, always friendly service and ... — Gerri O.
Generally on time, always friendly service and very knowledgeable.
Nov 15, 2018
Always have good service from friendly and skil... — Lois H.
Always have good service from friendly and skilled staff. Dr Sarno is the best!
Nov 15, 2018
I enjoyed the front office staff and reception,... — Mackenzie K.
I enjoyed the front office staff and reception, as well as the nurse that took me back. However, when I was with the doctor he was very short, seemed like he was in a rush, was not personable, and I didn't feel listened to. I was/have been in a lot of pain and he offered little to no suggestions on how to make it better since there was nothing wrong with any of my results. When I had to do some extra tests, those people didn't make the experience much better. Very rushing and not personable. The only positive parts about my experience was the ease of making an appointment, the front staff, and the initial nurse. Other than that, I am not very pleased.
Nov 15, 2018
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Dr. Bradley Hammer has been my eye doctor for m... — Betty R.
Dr. Bradley Hammer has been my eye doctor for many years. He is the BEST.
Nov 12, 2018
Thank you - everyone is always very nice! The p... — Amy S.
Thank you - everyone is always very nice! The process is quick and fast - in and out of rooms for various tests.. I leave with a clear understanding of why I am coming to see you and my results. thank you very much!
Nov 12, 2018
Dr. Sarno is in a class by himself! — Monica C.
Dr. Sarno is in a class by himself. He's warm and caring and never makes me feel like he's in a hurry to move on to his next patient. His exams are thorough and he takes the time to explain his findings. I hope he never retires!
Nov 8, 2018
I was disappointment in DR Hammer. He was very ... — Judy H.
I was disappointment in DR Hammer. He was very short with me today. I have recommended so many customers to him.
Nov 8, 2018
Excellent service, Great staff and assistants a... — Carolyn M.
Excellent service, Great staff and assistants and doctor is very professional and open to discuss issues that are being experienced I would recommend doctor and staff here.
Nov 8, 2018
Everyone very nice, makes you feel comfortable!... — Beverly B.
Everyone very nice, makes you feel comfortable!
Nov 7, 2018
I like to let people know where I have my eye c... — Cindy B.
I like to let people know where I have my eye care at. I also recommend Dr. David Ball.
Nov 7, 2018
— Matthew B.
I'm not sure what you are asking here, but my experience with Dr. Raecker and your facility was totally positive. Everyone was very professional, yet very friendly and nice.
Nov 7, 2018
Everything looks fine. I've changed my license... — Edward P.
Everything looks fine. I've changed my license so that there is no problem driving without glasses.
Nov 7, 2018
Very prompt and attentive staff. Have never h... — Roger H.
Very prompt and attentive staff. Have never had to wait more than a few minutes during my appointment time.
Nov 7, 2018
I did not receive my change of eye lense for my... — Joyce F.
I did not receive my change of eye lense for my left eye
Nov 7, 2018
I think Dr. Sarno and his office are great! — Kay S.
I think Dr. Sarno and his office are great!
Nov 7, 2018
Excellent care and surgery, appointments and fo... — Edward S.
Excellent care and surgery, appointments and follow up we're fine.
Nov 7, 2018
My latest visit was handled quickly and efficie... — Richard G.
My latest visit was handled quickly and efficiently.
Nov 7, 2018
I have been seeing Dr Hammer for about 9 years.... — David J.
I have been seeing Dr Hammer for about 9 years. I may not even be alive at this point if it wasn't for Dr Hammer's amazing talent and caring. Over the years I had always seen Optometrists for my vision needs. Because of having Type II Diabetes my family doctor, Dr Doug Timboe, highly suggested I start see an Ophtamologist so they could perform the proper testing for damage. During my first visit to Dr Hammer, he was doing a very extensive examination of my eyes with strong lights and hand held scopes. All of a sudden, his jaw dropped and he had a very concerning look on his face. He told me he had spotted something on the back of my left eye and wanted to have another Dr. look at it. Within a hour he had me at another clinic and another Dr was soon doing an examination. They concurred there was something of concern and immediately set up a special appointment for me with Dr Boldt at the University of Iowa Eye Clinic. I was there in two days. After a few hours of extensive observations, exrays, scoping and scanning I was diagnosed with Ocular Melanoma with a cancerous tumor of about 8MM growing behind my eye. I had no symptoms of any kind. First I was in denial and then in shock after I found out what could have happen if it hadn't been caught in time. Loss of vision or even loss of the eye was the least of the concern. They informed me that these tumors tend to leave the eye when untreated and almost always mastesise to the liver. Life expectancy at that point is very short. Fortunately, the tumor was just barely within the size that can be treated and they were able to perform the treatment at the University of Iowa, one of a very few places in the country that has a proven process of doing so. I have continued to see Dr. Hammer and Dr. Boldt over the years on a rotating 6 month basis. The tumor still remains but is basically just a scar on the back of my eye and barely detectable even with the scopes. I can't thank Dr Hammer enough for his care.
Nov 7, 2018
— Melissa B.
Staff is always friendly and professional. Dr. Ball and his nurse are always willing to answer questions. Love coming here!
Nov 7, 2018
Friendly and Respectful — Carol P.
From the moment you walk in their front door until you leave you are treated by friendly and respectful people. They make you feel like you are the most important person at that moment. Very refreshing!
Nov 7, 2018
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Prompt caring service very much appreciated. — Vickie J.
Prompt caring service very much appreciated.
Nov 7, 2018
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My appointment was at 9:30 and I was 11:15 befo... — Natalie K.
My appointment was at 9:30 and I was 11:15 before I saw a doctor. There is no reason someone should have to wait that long to see a doctor.
Nov 7, 2018
Sudden event in one of my eyes — Paul P.
I had an event in one of my eyes so I drove to Des Moines Eye Surgeons and was able to discuss the situation promptly that day. Follow up was arranged.
Nov 7, 2018
