DES MOINES EYE SURGEONS

Dr. Megan Ropella

Star Star Star Star Star 212 Reviews

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Reviews

StarStarStarStarStar Excellent customer service from all staff membe... —    (Patient since 2017)

Excellent customer service from all staff members.


StarStarStarStarStar everyone is very kind & professional —    (Patient since 2017)

everyone is very kind & professional


StarStarStarStarNo Star everyone is very friendly & professional —    (Patient since 2017)

everyone is very friendly & professional


StarStarStarStarStar The doctor and staff are very helpfull and resp... —    (Patient since 2017)

The doctor and staff are very helpful and respectful.


StarStarStarStarStar Have been seen at this facility for years. Alw... —    (Patient since 2017)

Have been seen at this facility for years. Always good customer service, kindness, friendly folks from reception to physician.


StarStarStarStarStar Truly Awesome Service. —    (Patient since 2018)

From the very first person in signing in to the last one in paying my part of the bill and setting up the next appointment, the entire staff is truly awesome! Everyone including the doctor are friendly and knowledgeable. You come away feeling they are definitely interested in providing the best service possible. Any questions I had were answered completely.


StarStarStarStarStar  —    (Patient since 2017)

Always appreciate the efficiency of the office.


StarStarStarStarStar Professional, courteous and respectful of my ti... —    (Patient since 2017)

Professional, courteous and respectful of my time!


StarStarStarStarStar Dr. Baumhover is awesome! What more can I say... —    (Patient since 2017)

Dr. Baumhover is awesome! What more can I say?


StarStarStarStarStar Glad to see DMES online and reaching out to pat... —    (Patient since 2017)

Glad to see DMES online and reaching out to patients electronically.


StarStarStarStarStar  —    (Patient since 2017)

I am very satisfied with my appointment, ease of registering & waiting time.


StarStarStarStarStar I have always had such a great experience with ... —    (Patient since 2019)

I have always had such a great experience with Des Moines Eye Surgeons. I have recommended your office to a friend who now goes there.


StarStarStarStarStar Very friendly and professional staff. Been goi... —    (Patient since 2017)

Very friendly and professional staff. Been going there for a number of years and have no desire to change.


StarStarStarStarStar Outstanding in every way!I have been coming he... —    (Patient since 2018)

Outstanding in every way! I have been coming here for decades. Every visit has been great; every physician and staff member is friendly, professional, skilled, and efficient.


StarStarStarStarStar The doctor is awesome.very friendly and helpful... —    (Patient since 2018)

The doctor is awesome.very friendly and helpful.


StarStarStarStarStar  —    (Patient since 2017)

We've been happy with the service at Des Moines Eye Surgeons for decades.


StarStarStarStarStar  —    (Patient since 2017)

Fun seeing Brad and Deb and the new kid who put the drops in my eyes.... thanks Aaron Jones


StarStarStarStarStar Dr. Ball's service... —    (Patient since 2017)

Just advised a friend to try Dr. Ball's services


StarStarStarStarStar Quick, competent annual eye checkups. —    (Patient since 2017)

Quick, competent annual eye checkups. Three different people looking at my eyes, reviewing my existing freckle (no change), my very early beginnings of a cataract (too slight for treatment, but let's keep an eye on it) and no signs of diabetic retinopathy despite being treated for diabetes for 20+ years). Lots of time for questions. What's not to like?


StarStarStarStarStar I feel like my eye surgeon is very competent an... —    (Patient since 2017)

I feel like my eye surgeon is very competent and my eyes are getting the best of care


StarStarStarStarStar Great people. Great service —    (Patient since 2017)

Great people. Great service


StarStarStarStarStar Friendly, professional, & efficient  —    (Patient since 2018)

Friendly, professional, & efficient


StarStarStarStarStar music in the office ugh...... —    (Patient since 2017)

love my dr steffenmeiers…...the best....since the office has older patients...the music is way off...too much...something light please to the ear ande nervous system


StarStarStarStarStar experience —    (Patient since 2017)

very professional, polite and efficient


StarStarStarStarStar Great place everyone very friendly  —    (Patient since 2017)

Great place everyone very friendly


StarStarStarStarStar Extraordinary service and care! —    (Patient since 2017)

Very professional. I feel confident I am getting great care. Friendly staff.


StarStarStarStarStar Competent, friendly staff and doctor —    (Patient since 2018)

Competent, friendly staff and doctor


StarStarStarStarStar Friendly, timely and very professional service.... —    (Patient since 2017)

Friendly, timely and very professional service.


StarStarStarStarStar 5 stars. my experience was very easy and pleasa... —    (Patient since 2019)

5 stars. my experience was very easy and pleasant.


StarStarStarStarStar  —    (Patient since 2017)

I have gone here for years and have always received the very best service. It is such a well run group serving many people at the same time with very little waiting. Everyone seems so organized. Dr. Sarno has been so great always!


StarStarStarStarStar Excellent service.  —    (Patient since 2017)

Excellent service. The front desk and nurses are welcoming and make you feel at ease. The office is run efficiently.


StarStarStarStarStar Very efficient office & staff friendly —    (Patient since 2017)

Very efficient office & staff friendly


StarStarStarStarStar Excellent care and caring —    (Patient since 2017)

They are always efficient and courteous. Appreciate the great care we receive.


StarStarStarStarNo Star Appointment on time and questions thoroughly an... —    (Patient since 2018)

Appointment on time and questions thoroughly answered.


StarStarStarStarStar  —    (Patient since 2018)

Dr. Sarno corrected my sight years ago and it is still holding up well. I am very appreciative of this and will continue going to him as long as I can. I hope he never retires.


StarStarStarStarStar everyone is very professional and caring. I fee... —    (Patient since 2019)

everyone is very professional and caring. I feel very good about my decision to use Des Moines Eye Surgeons.


StarStarStarStarStar Great Eye Doctors  —    (Patient since 2017)

Great Eye Doctors who take the time to explain their diagnosis.,Support help very good


StarStarStarStarStar Good eye exam, but can't find my vision problems —    (Patient since 2018)

Had a good exam, no problems with my eyes, but couldn't address the vision problems i'm having, apparently their not related to the eye itself. but must be in the nerves or muscles controlling the eyes, or damage from the Statin drugs that have caused the problems.


StarStarStarStarStar Always nice people from check in to check out. ... —    (Patient since 2017)

Always nice people from check in to check out.


StarStarStarStarStar I love the office —    (Patient since 2017)

I love the office, everyone is fantastic. I’ve never left feeling like I didn’t receive the help and attention I needed for all my eye related issues. I liked it so much I recommended that my wife come here and she is afraid of anything that has to do with her eyes. She actually enjoys going now. A+


StarStarStarNo StarNo Star I had a great experience with Des Moines Eye Su... —    (Patient since 2019)

I had a great experience with Des Moines Eye Surgeons however the wait time was a bit much. I arrived 15 minutes early for my appt and was there for close to 2 hours, over an hour was spent waiting.


StarStarStarStarStar Great Experiencr —    (Patient since 2019)

The staff and the foctor were nice and professional.


StarStarStarStarStar Dr. Hammer and Staff —    (Patient since 2017)

I was very pleased with Dr. Hammer and his entire staff during both of my cataract surgeries in May! Felt comfortable to have the surgery there.


StarStarStarStarStar Friendly people and I always feel that I get a ... —    (Patient since 2017)

Friendly people and I always feel that I get a good, thorough examination.


StarStarStarStarStar Professional and Friendly  —    (Patient since 2017)

Always professional and everyone (without exception) is always very friendly.


StarStarStarStarStar Fine physician —    (Patient since 2018)

Dr. Ball was recommended to me by my brother, a former Past President of the Academy of Ophthalmology. His work and care was excellent and I have been pleased by his followup. I have recommended him to several of my friends.


StarStarStarStarStar Dr. Sarno is the best and we thank the Lord for... —    (Patient since 2017)

Dr. Sarno is the best and we thank the Lord for him being our eye doctor. With the Lord's love and prayers.


StarStarStarStarStar Have gone to Dr Hammer for years. He did my las... —    (Patient since 2017)

Have gone to Dr Hammer for years. He did my lasic surgery in 2005.


StarStarStarStarStar 1st time patient I was impressed at the continu... —    (Patient since 2019)

1st time patient I was impressed at the continuitity in the process of entering the door until check-out.


StarStarStarStarStar Easy check in and everything was done on a sche... —    (Patient since 2019)

Easy check in and everything was done on a schedule.Very comfortable as each stage was handled professionally and quickly. the waiting areas were all clean and there were mag's to read if you so desired.


StarStarStarStarStar Very fast and efficient. Always take time to an... —    (Patient since 2017)

Very fast and efficient. Always take time to answer my questions.


StarStarStarStarStar Your technicians are so friendly and helpful. T... —    (Patient since 2017)

Your technicians are so friendly and helpful. They they perform each of their jobs with efficiency and ease. We feel we could receive no better care from the drs or staff.Thank you for caring about your patients.


StarStarStarStarNo Star Just wish it took a little less time.Do a lot ... —    (Patient since 2017)

Just wish it took a little less time. Do a lot of waiting.


StarStarStarStarStar I love your team as they are always friendly an... —    (Patient since 2018)

I love your team as they are always friendly and professional. I've got very poor vision and Dr. Hammer has kept on top of the various potential issues that can be present with such poor eyesight and communicated the matter to me. My eyes are in great health thanks to him and the team.


StarStarStarStarStar pleased with high level of performance and conc... —    (Patient since 2017)

pleased with high level of performance and concerned attention to my eye health


StarStarStarStarStar Very pleasant  —    (Patient since 2018)

I had just a small wait but everything went quickly and everyone is so nice. The location is easy to get to, also.


StarStarStarStarStar Fantastic Experience —    (Patient since 2018)

They were organized, efficient and everyone was extremely friendly. Dr. Ball did a great job explaining what was going on and helped me understand the issues with my eyes in a simple way. I would highly recommend Des Moines Eye Surgeons.


StarStarStarStarStar They get a 20/20 rating! —    (Patient since 2017)

Always feel the genuine care and concern for my eye health, from the entire staff. They are timely and efficient from check in to check out. I like that I can purchase my glasses right there, also.


StarStarStarStarStar .  —    (Patient since 2018)

Very friendly staff, no waiting time, took the time to answer my questions, explained the exams, and informed me of my medial conditions.


StarStarStarStarStar I got chemical burns in my eyes several years a... —    (Patient since 2017)

I got chemical burns in my eyes several years ago. Dr. Ball saved my eyesight. I was brought into your office in late afternoon & Dr. Ball was still working on my eyes after your office closed. I firmly believe he saved my sight & I will continue to see him annually.


StarStarStarStarStar I am always very pleased with Des Moines Eye Su... —    (Patient since 2017)

I am always very pleased with Des Moines Eye Surgeons. Dr. Hammer has been our ophthalmologist for years. He is the best!


StarStarStarStarStar I have gone there more than 20 years and always... —    (Patient since 2017)

I have gone there more than 20 years and always with the best possible results.


StarStarStarStarStar Excellent various eye tests very friendly  —    (Patient since 2019)

Excellent various eye tests very friendly


StarStarStarStarStar I was very pleased with the care I received dur... —    (Patient since 2019)

I was very pleased with the care I received during an after hours visit. He was on call for my physician from another practice. Would highly recommend him.


StarStarStarStarStar Dr. Ball and his staff are excellent.  —    (Patient since 2017)

Dr. Ball and his staff are excellent. I have always been treated well, and my appointments have always been on time. Everyone is polite and helpful. I very much recommend this practice


StarStarStarStarStar I always feel the assistants take plenty of tim... —    (Patient since 2017)

I always feel the assistants take plenty of time with me and are willing to listen to whats going on with my eyes. They are gentle and helpful with drops, etc. I feel Dr. Steffenmier gives me good advice and tells me what's happening with my eyes too.


StarStarStarStarStar Serving Mom —    (Patient since 2017)

I wish they'd tried to put her n the regular chair rather leave her in the wheelchair because of the inability to do a more accurate pressure check for glc. I know it's getting more/more difficult for her to transfer from one sitting to another. Just wanted to make sure eye pressures are safest for her.


StarStarStarStarStar They were very thorough, Very friendly & knowle... —    (Patient since 2019)

They were very thorough, Very friendly & knowledgeable Would strongly recommend Des Moines Eye Surgeons to everyone.


StarStarStarStarStar Fast service kind people. Great doctor. Stayed ... —    (Patient since 2017)

Fast service kind people. Great doctor. Stayed and had conversation! All around happy!!


StarStarStarStarStar Sherrie Young and Dr. AS are the best.  —    (Patient since 2017)

Sherrie Young and Dr. AS are the best.


StarStarStarStarStar Always friendly and courteous employees —    (Patient since 2017)

Always friendly and courteous employees


StarStarStarStarStar Excellent ophthalmologist! —    (Patient since 2017)

Excellent ophthalmologist!


StarStarStarStarStar The doctor did a very good job on my cataracts ... —    (Patient since 2018)

The doctor did a very good job on my cataracts and follow up visits have been great with friendly assistants.l


StarStarStarStarStar The check-in personnel were very accommodating ... —    (Patient since 2017)

The check-in personnel were very accommodating and friendly. They worked me in when I didn't have an appointment. Kelly Baumhover was excellent.


StarStarStarStarStar Efficient Office —    (Patient since 2017)

The office is extremely efficient. I was called into the exam room with 3 minutes of my arrival and was in and out in less than 35 minutes, including refraction. Very impressed. We are all very busy and it's wonderful to have an office that values the patient's time.


StarStarStarStarStar Everyone is very nice and knowledgeable. —    (Patient since 2017)

Everyone is very nice and knowledgeable.


StarStarStarStarStar Everyone is always so nice and helpful. Appreci... —    (Patient since 2018)

Everyone is always so nice and helpful. Appreciate you all


StarStarStarStarStar  —    (Patient since 2017)

Efficient, Professional, Intelligent, and Friendly


StarStarStarStarStar Very friendly and nice and knowlegeable  —    (Patient since 2017)

Very friendly and nice and knowlegeable


StarStarStarStarStar DM Eye Surgeons help keep you current. —    (Patient since 2017)

Des Moines Eye Surgeons help with keeping me current with eye exam and health on a yearly basis. When you arrive you receive a friendly greeting, minimal paper work, and for the most part a timely exam with a review of the previous year and the changes-if any-on the current visit.


StarStarStarStarStar  —    (Patient since 2018)

Staff are competent, efficient and friendly. Service is excellent.


StarStarStarStarStar They make you feel like you are family —    (Patient since 2018)

This is always an appointment that I do not fear. The staff is focused on client care and comfort. It is like you are being welcomed into your Aunt or Uncle's house for a family event!


StarStarStarStarStar Annual Eye Check Up —    (Patient since 2018)

Been coming to this office for years & have always stayed with my current doctor. Wouldn't go anywhere else.


StarStarStarStarStar Top notch professionals! Easy access, place is... —    (Patient since 2018)

Top notch professionals! Easy access, place is very clean. So glad I picked Dr. Steffensmeier to perform my LASIK!


StarStarStarStarStar Check out —    (Patient since 2017)

Everything was great up until I checked out. The person checking me out had no personality at all. I felt as though I was interrupting her stuffing envelopes!


StarStarStarStarStar Kay —    (Patient since 2017)

I've been seeing Dr. Sarno since 2008. Of course I'm satisfied.


StarStarStarStarStar The staff is great, from check-in to check-out.... —    (Patient since 2017)

The staff is great, from check-in to check-out. They always keep you informed of what is happening. I would not trust my eyes to anyplace else. Dr. Sarno is the greatest I have seen him for over 35 years.


StarStarStarStarStar Had two cataract surgeries nearly 20 years ago.... —    (Patient since 2017)

Had two cataract surgeries nearly 20 years ago. Has worked well.


StarStarStarStarStar Was very pleased with the treatment and also pl... —    (Patient since 2019)

Was very pleased with the treatment and also pleased with the nurses that took care of me before and after surgery. One of the best doctors out there would highly recommend for anyone looking into any eye surgery.


StarStarStarStarStar I would highly recommend Des Moines Eye Surgeon... —    (Patient since 2018)

I would highly recommend Des Moines Eye Surgeons. Dr Ball has been my eye doctors for over 20 years and he and his staff have always provided excellent care.


StarStarStarStarStar It was a very pleasant experience... —    (Patient since 2019)

It was a very pleasant experience...


StarStarStarStarNo Star Moving from one area to the next was easily don... —    (Patient since 2018)

Moving from one area to the next was easily done with appropriate wit time. Dr. S suggested that my wife talk to the contact lens specialist about a problem she had taking out lenses. He said she may have tips. We waited over 20 minutes to speak to her. She was very busy and could not respond at the time. No call back was ever done. That was disappointing.


StarStarStarStarStar Most comprehensive eye exam I have had to date... —    (Patient since 2019)

Most comprehensive eye exam I have had to date. The process was very effecient and professional. All the technicians were very considerate, and I felt very comfortable with Dr. Sarno.


StarStarStarStarNo Star Patient Portal —    (Patient since 2019)

Processing runs a little too fast between patient & doctor assistant, and between patient & checkout desk. A 'Patient Portal' would accommodate the patient quite well for things like access to prescriptions, when the ball is dropped by assistant and checkout desk. Receiving the prescription by USPS is not efficient when the patient lives in an area where mail service is 2-stars at best.


StarStarStarStarStar I rarely wait longer than 5 minutes before seei... —    (Patient since 2017)

I rarely wait longer than 5 minutes before seeing each tech and the doctor. They are efficient and professional and make me feel comfortable.


StarStarStarStarStar Dr. Sarno and the entire staff are fantastic.  —    (Patient since 2017)

Dr. Sarno and the entire staff are fantastic.


StarStarStarStarStar The staff is great and always very helpful and ... —    (Patient since 2018)

The staff is great and always very helpful and understanding and Dr. Steffensmeier is awesome in giving me feedback on my eye problems and what is best to do. Great place to have eyes checked and large selection of eye wear to choose from. Very knowledgeable in all areas.


StarStarNo StarNo StarNo Star Dr. Steffensmaier needs better patience  —    (Patient since 2019)

The staff in general are very nice, however are Dr. Steffensmaier does not do well with the elderly. My mother likes to talk and he does not take the time to listen to “non related” conversation. Twice I saw him mention to his assistant to get her out of the room. Amazingly enough, my co-worker has said the same thing.


StarStarStarStarStar Many years of great care.  —    (Patient since 2017)

Many years of great care.


StarStarStarStarStar Everyone was helpful, friendly and made the vis... —    (Patient since 2019)

Everyone was helpful, friendly and made the visit pleasant.


StarStarStarStarStar Des Moines Eyes Surgeons - Excellent Opthamalog... —    (Patient since 2017)

Des Moines Eyes Surgeons - Excellent Opthamalogical expertise delivered in a caring environment. Dr. Sarno is a tremendous ophthalmologist. I would never think of consulting any other physician for the care and treatment of my eyes. He is supported by a wonderful, caring staff.


StarStarStarStarStar Dr Hammer and supprt staff are top drawer! —    (Patient since 2017)

Dr Hammer and supprt staff are top drawer!


StarStarStarStarNo Star  —    (Patient since 2019)

I was treated like family at the office. They explained everything to me.


StarStarStarStarStar This place had made my eyes feel great. —    (Patient since 2017)

This place had made my eyes feel great.


StarStarStarStarStar Entire staff is professional. —    (Patient since 2017)

Entire staff is professional.


StarStarStarStarStar The clinic has great personnel and I am pleas... —    (Patient since 2017)

The clinic has great personnel and I am pleased with doctor Steffensmeier


StarStarStarStarStar Your office is run in a highly professional man... —    (Patient since 2017)

Your office is run in a highly professional manner. All personnel are polite, friendly and respectful.


StarStarStarStarStar  —    (Patient since 2018)

Everyone in the office are most personable and friendly. The staff makes one feel very welcome.


StarStarStarStarStar Courteous and fast. Nothing but praise for all ... —    (Patient since 2018)

Courteous and fast. Nothing but praise for all your staff!8


StarStarStarStarStar I tell everyone about you. I've passed out I do... —    (Patient since 2018)

I tell everyone about you. I've passed out I don't know how many of Dr Ball's business cards in the last five years. The reason is the office staff -- well Dr Ball is great too, but I have never been in a professional office where everyone I come in contact with is as warm and friendly as well as professional as your whole staff is.


StarStarStarStarStar Long term patient  —    (Patient since 2018)

I have always received quality treatment at the Des Moines Eye Surgeons. From routine patient care to surgery they are excellent.


StarStarStarStarStar sant experience in all... —    (Patient since 2019)

Thank you for a very pleasant experience in all areas of my eye exam.


StarStarStarStarStar Makes my appt easy and stress free. To Dr Ball —    (Patient since 2017)

Always friendly and helpful. Not too long to wait. Listens to what I have to say. Easy check in and out. Free face masks for cough ears and virus control.


StarStarStarStarStar Fast and friendly service.  —    (Patient since 2018)

Fast and friendly service.


StarStarStarStarStar Very good service courteous staff —    (Patient since 2018)

Very good service courteous staff


StarStarStarStarStar Always very thorough and knowledgeable. Friendl... —    (Patient since 2017)

Always very thorough and knowledgeable. Friendly staff.


StarStarStarStarStar Every one I came in contact with was kind and h... —    (Patient since 2017)

Every one I came in contact with was kind and had a smile.


StarStarStarStarStar I have enjoyed the quality service over the yea... —    (Patient since 2017)

I have enjoyed the quality service over the years and recommend your service to others.


StarStarStarStarStar Very friendly and professional. Dr. Ball is exc... —    (Patient since 2019)

Very friendly and professional. Dr. Ball is excellent and I wouldn't trust anybody else.


StarStarStarStarStar I am only giving the office environment a "f... —    (Patient since 2017)

I am only giving the office environment a "fair" because there is no restroom convenient to use like at Wolfe Clinic. You can't "go" in between getting your eyes dilated and checked by the doctor because you don't know if you'll have time, since the restroom is out in the front entrance. Also, you do not have a handicap accessible restroom. The door is too heavy for me to open, so afterwards,one of the girls offered to accompany me and open the door for me, wait on me, and then open it again to help me out. I appreciated her immensely. But it would be better to have a push-button door on the restrooms like you have on the front entrance.


StarStarStarStarStar Everyone was friendly, helpful and knowledgeabl... —    (Patient since 2017)

Everyone was friendly, helpful and knowledgeable.


StarStarStarStarStar First Class Facility —    (Patient since 2018)

The doctors at DSM Eye Surgeons are extremely caring. They take their time, explain what and why they do throughout each step. They truly invest themselves into giving you the best care possible. Starting with the front desk and all support staff you feel welcomed and treated with the utmost respect.


StarStarStarStarStar Pleasant Experience —    (Patient since 2018)

My experience at DSM Eye Surgeons has always been pleasant. I'm in and out within an hour, so I feel my time is respected. The atmosphere in the office is relaxed and friendly.


StarStarStarStarStar I've always been very happy with services. —    (Patient since 2017)

I've always been very happy with services.


StarStarStarStarStar I always receive the best care,My concerns are ... —    (Patient since 2017)

I always receive the best care,My concerns are always addressed.


StarStarStarStarStar Senior citizen —    (Patient since 2017)

My appointment was on time. Everyone from the front desk to those technicians who submitted eye testing on me where very courteous and professional. My doctor gave me a thorough examination and does an awesome job of explaining everything. I highly recommend these services.


StarStarStarStarStar I've always liked the service and people at Des... —    (Patient since 2017)

I've always liked the service and people at Des Moines Eye Surgeons.


StarStarStarStarStar The online information and reminders are great.... —    (Patient since 2018)

The online information and reminders are great.


StarStarStarStarStar I felt very well cared for and that every emplo... —    (Patient since 2017)

I felt very well cared for and that every employee I interacted with cared about my eyesight.


StarStarStarStarStar Staff was very welcoming. After check in, the w... —    (Patient since 2017)

Staff was very welcoming. After check in, the wait was minimal. The various stages of the visit were to the point with hardly time to get more than one article read between parts of the visit. The staff answered my questions explaining the purpose of the various steps taken. Peace,


StarStarStarStarStar So pleasant and professional  —    (Patient since 2017)

So pleasant and professional


StarStarStarStarStar This is always a quick and easy appointment to ... —    (Patient since 2018)

This is always a quick and easy appointment to attend. Short wait time, all procedures explained, they have this down to a science!


StarStarStarStarStar My visits are always. —    (Patient since 2017)

My visits are always so pleasant. The whole staff at Des Moines eye surgeons are great!!


StarStarStarStarStar Needed to see eye doctor for eye problems. Got ... —    (Patient since 2017)

Needed to see eye doctor for eye problems. Got in the next morning.


StarStarStarStarStar Was an overall good experience. —    (Patient since 2017)

Was an overall good experience.


StarStarStarStarStar I was very satisfied with the nurses, Doctor an... —    (Patient since 2019)

I was very satisfied with the nurses, Doctor and staff.


StarStarStarStarStar Everyone is very kind and very professional —    (Patient since 2017)

Everyone is very kind and very professional


StarStarStarStarStar Great service! Staff was polite and professiona... —    (Patient since 2018)

Great service! Staff was polite and professional. Dr. Hammer is great!


StarStarStarStarStar  —    (Patient since 2017)

There was no wait time for my appointment. The staff was efficient and friendly and put me at ease immediately.


StarStarStarStarStar This is a well-run, well-managed medical practice. —    (Patient since 2017)

The practice is managed very well. There is little waiting time, the handoffs from technicians, nurses, etc. to doctors is smooth and efficient and the doctors are excellent.


StarStarStarStarStar I have always been satisfied with the services ... —    (Patient since 2018)

I have always been satisfied with the services I have received from Des Moines Eye Surgeons and I've been going there for years.


StarStarStarStarNo Star I know MC reimbursement is been cut severely bu... —    (Patient since 2017)

I know MC reimbursement is been cut severely but I do not feel Dr. Hammer spends enough time with me. Exam is rushed through . Less than 8 minutes to wait to have eyes dilated seems a little quick.


StarStarStarStarStar Very organized, thoughtful, and caring. The bes... —    (Patient since 2017)

Very organized, thoughtful, and caring. The best!


StarStarStarStarNo Star Every thing went well and always does. —    (Patient since 2017)

Every thing went well and always does.


StarStarStarStarStar Your staff was very friendly and professional. ... —    (Patient since 2017)

Your staff was very friendly and professional.


StarStarStarStarStar The office was expertly and efficiently run.  —    (Patient since 2018)

The office was expertly and efficiently run.


StarStarStarStarStar Very attentive to your needs and always listen ... —    (Patient since 2017)

Very attentive to your needs and always listen to what you have to say and really seem to care about your eye health. Always prompt.


StarStarStarStarStar Everyone in the office was very friendly and pr... —    (Patient since 2018)

Everyone in the office was very friendly and professional. I felt like they all knew what they were doing very well. The doctor was good at communicating with me and at listening to my questions/concerns. I'm glad I chose this office.


StarStarStarStarStar Dr Baumhover is great! —    (Patient since 2017)

Dr Baumhover is very thorough in my overall health especially as related to my eyes.


StarStarStarStarStar Dr. Sarno is an excellent eye doctor and surgeo... —    (Patient since 2017)

Dr. Sarno is an excellent eye doctor and surgeon.


StarStarStarStarStar Great reception& treatment —    (Patient since 2017)

Great reception& treatment


StarStarStarStarStar Have been more than satisfied with the conscien... —    (Patient since 2017)

Have been more than satisfied with the conscience servie


StarStarStarStarStar Very nice people. Always in a pleasant mood and... —    (Patient since 2017)

Very nice people. Always in a pleasant mood and will answer any questions you may have.


StarStarStarStarStar  —    (Patient since 2018)

Des Moines Eye Surgeons has provided excellent care for me!!


StarStarStarStarStar My treatment was very well done. I am a very h... —    (Patient since 2018)

My treatment was very well done. I am a very happy patient.


StarStarStarStarStar I changed eye doctors about two years ago and I... —    (Patient since 2017)

I changed eye doctors about two years ago and I am very pleased with Dr. Raecker and the staff. I have put my trust in their care and feel extremely confident in the diagnosis and treatment of my eye health. I can walk in and be out within about an hour feeling that the time I spent was very productive.


StarStarStarStarStar Excellent prescriptions! Thank you Dr. Brown! —    (Patient since 2018)

Excellent prescriptions! Thank you Dr. Brown!


StarStarStarStarNo Star Great service! Efficient use of time. —    (Patient since 2017)

Great service! Efficient use of time.


StarStarStarStarStar This is my first online presence. . —    (Patient since 2017)

This is my first online presence. If it is anything like your services that I have received over the years in the office, I would say it will be very easy to support


StarStarStarStarStar Welcoming and Friendly —    (Patient since 2017)

Your facility is clean and welcoming. The wait time was very appropriate. Staff is friendly and professional.


StarStarStarStarStar  —    (Patient since 2018)

I was see pro,mptly and appreciated that service


StarStarStarStarStar always kind, and patient and ask questions to b... —    (Patient since 2017)

always kind, and patient and ask questions to better understand my concerns. great staff


StarStarStarStarNo Star Staff members need to work on introducing thems... —    (Patient since 2017)

Staff members need to work on introducing themselves to the patient.


StarStarStarStarStar  —    (Patient since 2018)

I am very please with the Services offered at Des Moines Eye Surgeons


StarStarStarStarStar Friendly and professional service. —    (Patient since 2017)

Friendly and professional service.


StarStarStarStarStar I have always received the best of care and the... —    (Patient since 2017)

I have always received the best of care and the highest level of service from this office. Thank you very much!


StarStarStarStarStar All the people I delt with were very profession... —    (Patient since 2017)

All the people I delt with were very professional and kind.


StarStarStarStarStar Friendly staff and knowledgeable doctor who is ... —    (Patient since 2017)

Friendly staff and knowledgeable doctor who is easy to talk to


StarStarStarStarStar Very thorough and services you can trust. —    (Patient since 2017)

Very thorough and services you can trust.


StarStarStarStarStar I feel very confident when I am under the care ... —    (Patient since 2018)

I feel very confident when I am under the care of Dr.Raecker.


StarStarStarNo StarNo Star I used to like going to your office, but lately... —    (Patient since 2017)

I used to like going to your office, but lately I barely have 5 minutes with the doctor. I noticed a comment on your website where someone said they felt herded like cattle. I totally agree! I like my doctor doctor and the people, but I dont like that feeling of being one of a mass.


StarStarStarStarStar The practice always seems to place a value on m... —    (Patient since 2017)

The practice always seems to place a value on my time, as I never have to wait for more than 5 minutes before someone has placed me in an exam room and begun the consultation. Dr. Baumover leaves the impression that she genuinely has MY eye health at the top of her priorities. Always professional and kind. Always a pleasant experience.


StarStarStarStarStar Everyone & everything was awesome —    (Patient since 2017)

Everyone & everything was awesome


StarStarStarStarStar Great professional service —    (Patient since 2017)

Great professional service


StarStarStarStarStar Dr. Hammer and his staff are very friendly and ... —    (Patient since 2018)

Dr. Hammer and his staff are very friendly and very efficient. I had cataract surgery on both eyes. On both surgeries they were right on time and took very little time. I had worn glasses for 55 years and now only use reading glasses to read. Dr. Hammer made followup calls to me at home the day of surgery to see if I was doing okay. That impressed me! I had to have a little laser followup procedure done, which went great also. Walked out of the surgery center being able to see great.


StarStarStarStarStar Outstanding Visit —    (Patient since 2018)

My first visit to the DM Eye Surgeons was outstanding. Great, friendly staff, with the latest technology. My appointment was conducted very professionally and expeditiously. I highly recommend this practice.


StarStarStarStarStar In order to get my $100 rebate from my Acuvuw c... —    (Patient since 2017)

In order to get my $100 rebate from my Acuvuw contact order I need the paperwork from tiur office. The contacts have been delivered and I am still waiting on the paperwork required from the office. This is a delay every year that I wish I could have when I leave the office. Thanks for listening.


StarStarStarStarStar I have been served here for many years. I have ... —    (Patient since 2017)

I have been served here for many years. I have always been treated with the utmost respect and courtesy. I have never had to wait for routine appointments. Very good care.


StarStarStarStarStar  —    (Patient since 2017)

I first met Dr. Raecker several years ago when he had a Fellowship with Dr.Greiner in Iowa City whom I was seeing at that time. I have continued to see him since he joined Des Moines Eye Surgeons in West Des Moines. I feel that he and his assistant, Bre, have provided me with the very best of care and I couldn't be more pleased. They, as well as SherrieYoung who fitted me with contacts, have all been wonderful. I could not have asked for better care than I have received from the entire staff at Des Moines Eye Surgeons!


StarStarStarStarStar 5 stars. You guys are fast and always friendly.... —    (Patient since 2017)

5 stars. You guys are fast and always friendly. I like to come and know I will be out in a little over a hour. Doesnt take up my whole day.


StarStarStarStarNo Star  —    (Patient since 2017)

The last 2 years my time in the office has been over 2 hours,last year it was so late the receptionist could not even tell me what I owed and then get 2 separate bills after that


StarStarStarStarStar Check Them Out —    (Patient since 2017)

You can find out online about doctors and procedures and important information


StarStarStarStarStar The dr was very caring and gentle —    (Patient since 2018)

The dr was very caring and gentle


StarStarStarStarStar Very good service throughout  —    (Patient since 2017)

Very good service throughout


StarNo StarNo StarNo StarNo Star I feel like I’m accomplishing a transaction ins... —    (Patient since 2018)

I feel like I’m accomplishing a transaction instead of being treated like a patient here - go through round one, wait, go through round 2, wait, etc. so they can check things off the list. I don’t enjoy my experiences before seeing the provider.


Reply

We are sorry to hear that you had a bad experience with us. We try our best to be efficient and respectful of our patient's time while not treating them like a number. We are sorry that we didn't achieve that with you. Thank you for your feedback and we will continue to strive to be better!

StarStarStarStarStar Everyone was professional and friendly and I fe... —    (Patient since 2018)

Everyone was professional and friendly and I felt they knew how to help me with my eye problems.


StarStarStarStarStar The staff and physicians are the best! —    (Patient since 2017)

The staff and physicians are the best!


StarStarStarStarStar Generally on time, always friendly service and ... —    (Patient since 2018)

Generally on time, always friendly service and very knowledgeable.


StarStarStarStarStar Always have good service from friendly and skil... —    (Patient since 2017)

Always have good service from friendly and skilled staff. Dr Sarno is the best!


StarStarStarNo StarNo Star I enjoyed the front office staff and reception,... —    (Patient since 2018)

I enjoyed the front office staff and reception, as well as the nurse that took me back. However, when I was with the doctor he was very short, seemed like he was in a rush, was not personable, and I didn't feel listened to. I was/have been in a lot of pain and he offered little to no suggestions on how to make it better since there was nothing wrong with any of my results. When I had to do some extra tests, those people didn't make the experience much better. Very rushing and not personable. The only positive parts about my experience was the ease of making an appointment, the front staff, and the initial nurse. Other than that, I am not very pleased.


Reply

We are sorry to hear that you had a bad experience with us. We try our best to be efficient and respectful of our patient's time while not treating them like a number. We are sorry that we didn't achieve that with you. Thank you for your feedback and we will continue to strive to be better!

StarStarStarStarStar Dr. Bradley Hammer has been my eye doctor for m... —    (Patient since 2017)

Dr. Bradley Hammer has been my eye doctor for many years. He is the BEST.


StarStarStarStarStar Thank you - everyone is always very nice! The p... —    (Patient since 2017)

Thank you - everyone is always very nice! The process is quick and fast - in and out of rooms for various tests.. I leave with a clear understanding of why I am coming to see you and my results. thank you very much!


StarStarStarStarStar Dr. Sarno is in a class by himself! —    (Patient since 2017)

Dr. Sarno is in a class by himself. He's warm and caring and never makes me feel like he's in a hurry to move on to his next patient. His exams are thorough and he takes the time to explain his findings. I hope he never retires!


StarStarStarNo StarNo Star I was disappointment in DR Hammer. He was very ... —    (Patient since 2018)

I was disappointment in DR Hammer. He was very short with me today. I have recommended so many customers to him.


StarStarStarStarStar Outstanding  —    (Patient since 2017)

Very professional in our specs. Lovely place to do business.


StarStarStarStarStar Excellent service, Great staff and assistants a... —    (Patient since 2018)

Excellent service, Great staff and assistants and doctor is very professional and open to discuss issues that are being experienced I would recommend doctor and staff here.


StarStarStarStarStar Everyone very nice, makes you feel comfortable!... —    (Patient since 2017)

Everyone very nice, makes you feel comfortable!


StarStarStarStarStar I like to let people know where I have my eye c... —    (Patient since 2017)

I like to let people know where I have my eye care at. I also recommend Dr. David Ball.


StarStarStarStarStar  —    (Patient since 2018)

I'm not sure what you are asking here, but my experience with Dr. Raecker and your facility was totally positive. Everyone was very professional, yet very friendly and nice.


StarStarStarStarStar Everything looks fine. I've changed my license... —    (Patient since 2017)

Everything looks fine. I've changed my license so that there is no problem driving without glasses.


StarStarStarStarStar Very prompt and attentive staff. Have never h... —    (Patient since 2018)

Very prompt and attentive staff. Have never had to wait more than a few minutes during my appointment time.


StarStarStarStarStar I did not receive my change of eye lense for my... —    (Patient since 2017)

I did not receive my change of eye lense for my left eye


StarStarStarStarStar I think Dr. Sarno and his office are great! —    (Patient since 2017)

I think Dr. Sarno and his office are great!


StarStarStarStarStar Excellent care and surgery, appointments and fo... —    (Patient since 2018)

Excellent care and surgery, appointments and follow up we're fine.


StarStarStarStarStar My latest visit was handled quickly and efficie... —    (Patient since 2017)

My latest visit was handled quickly and efficiently.


StarStarStarStarStar I have been seeing Dr Hammer for about 9 years.... —    (Patient since 2017)

I have been seeing Dr Hammer for about 9 years. I may not even be alive at this point if it wasn't for Dr Hammer's amazing talent and caring. Over the years I had always seen Optometrists for my vision needs. Because of having Type II Diabetes my family doctor, Dr Doug Timboe, highly suggested I start see an Ophtamologist so they could perform the proper testing for damage. During my first visit to Dr Hammer, he was doing a very extensive examination of my eyes with strong lights and hand held scopes. All of a sudden, his jaw dropped and he had a very concerning look on his face. He told me he had spotted something on the back of my left eye and wanted to have another Dr. look at it. Within a hour he had me at another clinic and another Dr was soon doing an examination. They concurred there was something of concern and immediately set up a special appointment for me with Dr Boldt at the University of Iowa Eye Clinic. I was there in two days. After a few hours of extensive observations, exrays, scoping and scanning I was diagnosed with Ocular Melanoma with a cancerous tumor of about 8MM growing behind my eye. I had no symptoms of any kind. First I was in denial and then in shock after I found out what could have happen if it hadn't been caught in time. Loss of vision or even loss of the eye was the least of the concern. They informed me that these tumors tend to leave the eye when untreated and almost always mastesise to the liver. Life expectancy at that point is very short. Fortunately, the tumor was just barely within the size that can be treated and they were able to perform the treatment at the University of Iowa, one of a very few places in the country that has a proven process of doing so. I have continued to see Dr. Hammer and Dr. Boldt over the years on a rotating 6 month basis. The tumor still remains but is basically just a scar on the back of my eye and barely detectable even with the scopes. I can't thank Dr Hammer enough for his care.


StarStarStarStarStar  —    (Patient since 2018)

Staff is always friendly and professional. Dr. Ball and his nurse are always willing to answer questions. Love coming here!


StarStarStarStarNo Star She was very professional. —    (Patient since 2017)

She was very professional.


StarStarStarStarStar Friendly and Respectful —    (Patient since 2018)

From the moment you walk in their front door until you leave you are treated by friendly and respectful people. They make you feel like you are the most important person at that moment. Very refreshing!


Reply

Thank you!

StarStarStarStarStar Prompt caring service very much appreciated. —    (Patient since 2018)

Prompt caring service very much appreciated.


Reply

Thank you!

StarNo StarNo StarNo StarNo Star My appointment was at 9:30 and I was 11:15 befo... —    (Patient since 2017)

My appointment was at 9:30 and I was 11:15 before I saw a doctor. There is no reason someone should have to wait that long to see a doctor.


StarStarStarStarStar Sudden event in one of my eyes —    (Patient since 2017)

I had an event in one of my eyes so I drove to Des Moines Eye Surgeons and was able to discuss the situation promptly that day. Follow up was arranged.