Des Moines Eye Surgeons

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Reviews

StarStarStarStarStar I appreciate the professionalism of the office ... — 

I appreciate the professionalism of the office and how smoothly and efficiently it is to go through all the dfferent steps to the exam. I would like to thank Sherrie for her expert recommendation for my contact lenses!.


StarStarStarStarStar Information is key — 

Appreciated the forthright and candid information Dr. Reynolds gave me in discussing my situation and what I can expect to experience pre-op, operation itself and post-op. His answers to my questions gave me confidence in what I will be going through in his capable hands.


StarStarStarStarStar  — 

Friendly, curious n professional staff. Dr Kelly Baumhover is the best!


StarStarStarStarStar Always greeted with a smile. — 

Always greeted with a smile. All staff I've dealt with have been courteous and professional. Never an extended wait time.


StarStarStarStarStar Very effective, efficient, professional and car... — 

Very effective, efficient, professional and caring.


StarStarStarStarStar dr ball always does a good job — 

dr ball always does a good job


StarStarStarStarStar Will not go anywhere else! — 

Always a great place to go. Everyone is friendly! Dr. Hammer is a great doctor. Truthful and to the point. Cataract surgery was so smooth and the results were amazing. I will not go anywhere else. Shout out to Dr. Hammer’s assistant. They make a great team!


StarStarStarStarStar Great service ... — 

Great service from check in to the visit with Dr. Hammer.


StarStarStarNo StarNo Star I would recommend, however, not Dr. BALL. He wa... — 

I would recommend, however, not Dr. BALL. He was grouchy and acted like he could not wait to get out of the exam room. I will mo longer see him in the future. I do not tolerate that kind of behavior from a physician.


StarStarStarStarStar The doctors and staff are excellent.  — 

The doctors and staff are excellent.


StarStarStarStarStar People are very friendly and answer my question... — 

People are very friendly and answer my questions openly and honestly.


StarStarStarStarStar as always, great experience at this office — 

as always, great experience at this office


StarStarStarStarStar Appreciate their thoroughness.. — 

I went to my appointment thinking it would be a simple and short fix for a minor problem based on a conversation I had had with the nurse on the phone. When I got there, they did test after test and came up with a diagnosis of glaucoma, the slow developing kind, thank goodness . I appreciate their being so thorough .


StarStarStarStarStar Thorough, friendly, professional, quality — 

Thorough, friendly, professional, quality


StarStarStarStarStar Dr. Sarno is an outstanding doctor. I would ha... — 

Dr. Sarno is an outstanding doctor. I would have preferred to have seen higher levels of preparation for and attention to patient safety in the waiting areas


StarStarStarStarStar  — 

Very professionals folks who take whatever measures needed to give the customers the best possible service.


StarStarStarStarStar My appointment was was right on schedule. Every... — 

My appointment was was right on schedule. Everything went well and everyone was very friendly and efficient.


StarStarStarStarStar Everyone was so great to work with. Friendly, ... — 

Everyone was so great to work with. Friendly, positive, atmosphere makes for a great appointment. I was amazed at how prompt and quickly I moved through the appointment.


StarStarStarStarStar Trust my eyes to Dr. Ball! — 

The staff keeps you advised of the next steps as the preliminary eye test are done and by the time your eyes are dilated then it is time to be seen by the doctor. Dr. Ball is professional and pleasant. He preformed my cataract surgery four years ago, and I no longer need coke bottle glasses or hard contacts.


StarStarStarStarStar I have complete confidence in Dr. Kelley Baumho... — 

I have complete confidence in Dr. Kelley Baumhover, O.D. She doesn't guess or leave anything to chance.


StarStarStarStarStar Very reliable and friendly and issues are expla... — 

Very reliable and friendly and issues are explained


StarStarStarStarStar I looked forward for my appointment with the Dr... — 

I looked forward for my appointment with the Dr. due to the fact that I felt that my vision was not as good as it had been. I always treasure the 1st part of the appointment in the little room. That part always gives me a good introduction to the whole appointment. It seemed that the 1st part was even improved to deliver important info re vision at the present time.


StarStarStarStarStar Doctors and staff are amazin — 

Doctors and staff are amazing


StarStarStarStarStar Very smooth process with good safety procedures... — 

Very smooth process with good safety procedures. Exam was thorough and I didn't wait long at any point. People were professional and very nice. I would highly recommend.


StarStarStarStarStar During this uncertain time of pandemic, DM Eye ... — 

During this uncertain time of pandemic, DM Eye Surgeons was very forthcoming with their policies and practices for maintaining safe care. The reception staff are pleasant and helpful, as well as the check-out staff. Indeed, all staff were most congenial abd helpful.


StarStarStarStarStar Very thorough and caring staff!! — 

Very thorough and caring staff!!


StarStarStarStarStar My only complaint is after you get your eyes di... — 

My only complaint is after you get your eyes dialated you wait in a room with bright lights which is very uncomfortable. I’m very satisfied.


StarStarStarStarStar Excellent service. I would definitely recommen... — 

Excellent service. I would definitely recommend DSM Eye Surgeons to my friends.


StarStarStarStarStar Doctor Hammer and his staff. — 

Doctor Hammer is always interested in what you think or need to understand the functions of your eyes. He is thorough and allows time for questions.


StarStarStarStarStar Appt was on time. Staff friendly and professional. — 

Appt was on time. Staff friendly


StarStarStarStarStar Very courteous, efficient, and professional car... — 

Very courteous, efficient, and professional care. All showed concern for our health protection regarding the coronavirus.


StarStarStarStarStar Staff is friendly, helpful & courteous — 

Staff is friendly, helpful & courteous from the moment a patient steps through the front door. All the way from reception to checkout. Dr. Hammer is very clear with explanation of the examination, and answers all questions.


StarStarStarStarStar I have been going for several years and appreci... — 

I have been going for several years and appreciate that there is very little waiting to be called and minimal waiting between tests and seeing the doctor. Staff is always courteous and professional. They definitely do things right!!


StarStarStarStarStar excellent care. However, the wait time between ... — 

excellent care. However, the wait time between parts of the visit were very long. I started at 2:40 and finished at 4 pm. for a simple check up.


StarStarStarStarStar Such an amazing staff — 

I must admit that given the worldwide situation that 2020 has presented to us I was more than a little bit scared about entering a doctor's office for the first time. This was nothing short of the previous visits. I was welcomed. Everyone told me that everyone was feeling the same way, but confident and positive of all of the operational changes. It really comforted me. I don't want to live scared, but I want to live cautious. I have two young daughters and I want to keep them safe. Doctor Steffensmeier and the entire crew are such special people. They show you how you are family to them. I feel it every time I visit.


StarStarStarStarStar Dr. Baumhover highly recommended — 

Dr. Baumhover is professional, thorough and knowledgeable. She is highly recommended.


StarStarStarStarStar I love my Dr at The Eye Surgeons. She’s so frie... — 

I love my Dr at The Eye Surgeons. She’s so friendly and love her wearing the scrubs now. She always makes me fill like I’m her only patient and takes time explaining things to me. I appreciate that. I’m a retired nurse and tried hard to explain medical procedures and/or medical condition and Dr does that’s for me. Thank you for always be here for me.


StarStarStarStarStar Prompt, professional care — 

Prompt, professional care


StarStarStarStarStar Every time I come in for my eye appointment I d... — 

Every time I come in for my eye appointment I don't feel like I have to wait very long before I'm called back to start the vision test.


StarStarStarStarStar Best Care — 

Been going to this place for years & have always gotten the best care with ALL the staff who work there. A person doesn't go back for many years if they didn't get the care you expect from them.


StarStarStarStarStar Quality eye doctors  — 

They are very efficient and professional with their services


StarStarStarStarStar All employees are very kind and efficient.  — 

All employees are very kind and efficient.


StarStarStarStarStar I have been a patient at Des Moines Eye Surgeon... — 

I have been a patient at Des Moines Eye Surgeons since 2012. They have always done a great job. They take great care of my eyes. Dr. Ball is awesome, and he'll probably be my Ophthalmologist until he retires, after which, I'm sure I'll just switch to a different doctor at Des Moines Eye Surgeons. I highly recommend them.


StarStarStarStarStar Martha Sheldahl — 

Everyone I interacted with was helpful and friendly and your services are very well organized. I didn't expect to have to go through so many stations.


StarStarStarStarStar Fast courtious check inAwesome staff — 

Fast courtious check in Awesome staff


StarStarStarStarStar Very friendly staff. Dr. Baumhover is very tho... — 

Very friendly staff. Dr. Baumhover is very thorough and professional. I wont go anywhere else.


StarStarStarStarStar Good to know that you put the ages 50 to 100 in... — 

Good to know that you put the ages 50 to 100 in one bucket. :(


StarStarStarStarStar Des Moines Eye Surgeons the BEST!!!! 💖.. — 

I have been going to Dr. Ball for quite some time and very pleased every one is always so kind and gracious and answers any questions . Thanks so much for everything!! 💗💗😉


StarStarStarStarStar Dr Ball is amazing....very attentive & concerni... — 

Dr Ball is amazing....very attentive & concerning about your eyes


StarStarStarStarStar Well run office with great physician! We had a ... — 

Well run office with great physician! We had a great experience during our recent eye exams. Dr. Baumhover and her staff are the best!


StarStarStarStarStar Dr. Hammer and his nurse, Deb, are the best! — 

Dr. Hammer and his nurse, Deb, are the best!


StarStarStarStarStar Everyone was very professional, nice, and thoro... — 

Everyone was very professional, nice, and thorough.


StarStarStarStarStar Great service, Very helpful Dr Pieper!! — 

Great service, Very helpful Dr Pieper!!


StarStarStarStarStar I have been going to Des Moines Eye Surgeons fo... — 

I have been going to Des Moines Eye Surgeons for many years. I chose them because my mother saw Dr. Sarno and he did many surgeries on her from cataracts to a cornea implant. I have complete trust in this group.


StarStarStarNo StarNo Star I have 3 more appointments before I can complet... — 

I have 3 more appointments before I can complete a survey!


StarStarStarStarStar well organized. Friendly helpful staff. Physici... — 

well organized. Friendly helpful staff. Physiciam took enough time to answer all my questions


StarStarStarStarStar Very well organized. Staff friendly and helpful... — 

Very well organized. Staff friendly and helpful Physician gave us enough time to answer all our questions.


StarStarStarStarStar Very professional and organized! — 

Very professional and organized!


StarStarStarStarNo Star Good people — 

They have always done a good job and the people are friendly


StarStarStarStarStar Everyone was friendly and professional. They we... — 

Everyone was friendly and professional. They were well organized and didn’t take much time at all.


StarStarStarStarStar I contacted you for a second opinion on my prev... — 

I contacted you for a second opinion on my previous eye surgery. I discovered that you actually educate your patients on what is happening with their eyes. I did not have any education from my previous doctor. My friend has gone to this office for many years and she recommended you to me.


StarStarStarStarStar .. — 

My visits with Des Moines Eye Surgeons have always been more than just satisfactory. They go above and beyond in the care of their patients. Professional and their knowledge in the care of the eyes is above reproach. I have been a patient of Dr. Sarno since 2000. When he decided to no longer do surgeries, he referred my husband and I to Dr. Hammer. He also is very knowledgable and professional. We have recommended this practice to our friends and will continue to do so in the future.


StarStarStarStarStar Very thorough and great care. I would and will ... — 

Very thorough and great care. I would and will recommend to friends and family.


StarStarStarStarStar The Des Moines Eye Surgeon team is friendly, pr... — 

The Des Moines Eye Surgeon team is friendly, professional and easy to work with. Dr. Hammer is a true professional and has dealt with my 20/400-something vision in a caring advice-giving way. Thanks to him and the whole group!


StarStarStarStarStar  — 

It was a good experience from the time I checked in till the time I checked out. No complaints at all. Dr . Sarno and his nurse, Carrie, are very knowledgeable, courteous and quite pleasant.


StarStarStarNo StarNo Star Staff are ALWAYS late to appointments, even whe... — 

Staff are ALWAYS late to appointments, even when I’m scheduled early in the morning. Also I was very disappointed that I saw no one wiping things down despite covid19. I have been to 3 other medical clinics who were top notch with cleanliness. I was very disappointed and uncomfortable.


StarStarStarStarStar The Best Experience — 

Every person I encounter in the complete and thorough eye exam experience is pleasant and upbeat, always willing to explain the process, and excited about helping me maintain the best vision I can.


StarStarStarStarStar Everything went so smoothly as far efforts made... — 

Everything went so smoothly as far efforts made to make the patient feel safe. Dr hammer answered my concerns.


StarStarStarStarStar The best eye care — 

Our family came to DM Eye Surgeons when we were tired of poor customer service at our small town local optometrist. After multiple years there, they still were never familiar with our cases. Three out of our family of four require glasses and contacts. We all are incredibly happy with DM Eye Surgeons. Your staff is always personable, you always know our needs and provide incredible care. Thank you.


StarStarStarStarStar Never seen, no problem! — 

I was a new patient and was seen the same day I called for eye pain. I was very impressed.


StarStarStarStarStar Great people love their repore with meAwsome d... — 

Great people love their repore with me Awsome doctor, dr. Ball !!!!


StarStarStarStarNo Star Dr. Only says everything good, I would like him... — 

Dr. Only says everything good, I would like him to go the #s w/ me!! Also told me to bring contacts...NEVER looked at them. Also, Dr. asked me when I got my contacts...I don't know...it is on the record!! Dr. always appears in a hurry to get to next patient....this goes over all the years I have been coming!!!


StarStarStarStarStar My experience was very positive.. everyone was ... — 

My experience was very positive.. everyone was professional and thorough... answered my questions


StarStarStarStarStar New patient, first appointment and procedure. F... — 

New patient, first appointment and procedure. From the beginning to the end, this facility and staff were top notch. Even in the midst of COVID-19 the service, smiles and attention to each person was so very good. Thankful!


StarStarStarStarStar  — 

I'm always impressed by the friendly, cheerful, professional demeanor of every member of your staff. And Dr Ball always treats me as a person, not just another patient. I appreciate that!


StarStarStarStarStar Very efficient, very polite and friendlyAlway... — 

Very efficient, very polite and friendly Always on time with appointments


StarStarStarStarStar Everyone was well experience with their duties!... — 

Everyone was well experience with their duties!!


StarStarStarStarStar Very thorough and exam done with a very pleasan... — 

Very thorough and exam done with a very pleasant approach and in a timely manner.


StarStarStarStarStar  — 

I have had herpes in my eye 3 times now and Dr Hammer has always been very aggressive in treating it. Everyone in the office is very professional and friendly.


StarStarStarStarStar Always appreciate efficiency and professionalis... — 

Always appreciate efficiency and professionalism!!!


StarStarStarStarStar I broke my glasses and was having a hard time. ... — 

I broke my glasses and was having a hard time. Dr. Ball got me in the same day which I really appreciate.


StarStarStarStarStar I received excellent care despite having to vis... — 

I received excellent care despite having to visit during the covid19 shutdown. Caring and personal attention were extremely apparent, and I left feeling assured that all that could be done at this time WAS done.


StarStarStarStarStar Staff is always very courteous and thorough wit... — 

Staff is always very courteous and thorough with exams. Time is taken to answer any questions I may have.


StarStarStarStarStar I have been visiting this office for many years... — 

I have been visiting this office for many years! I always get great care. I love Dr. Sarno and his nurse Kerry! Yesterday Kerry was out so I had Becky! She was so sweet and very knowledgeable! I couldn’t have received better care from any of the staff starting with the receptionist to the techs and wonderful Dr. Sarno!


StarStarStarStarStar Des Moines Eye Surgeons are Great They have Sup... — 

Des Moines Eye Surgeons are Great They have Super Nurses & Staff Dr. Sarno is Fantastic Thank You to everyone at the Clinic


StarStarStarStarStar When there was a mix-up in my appointment time,... — 

When there was a mix-up in my appointment time, the staff immediately worked me in the schedule with little wait time.


StarStarStarStarStar  — 

Great experience! Great provider and staff.


StarStarStarStarStar Served is great. Everyone is very nice & helpfu... — 

Served is great. Everyone is very nice & helpful. Dr. Steffensmeier explains everything to you. It's nice to have a doctor that is so caring about his patients & wants to make sure you have the best service.


StarStarStarStarStar Great as always! No need to add anything more. — 

Great as always! No need to add anything more.


StarStarStarStarStar Great experience. Satisfied patient. — 

Great experience. Satisfied patient.


StarStarStarStarStar Everyone treats you great — 

Everyone treats you great


StarStarStarStarStar Positive Appointment — 

Always professional he friendly as well. Dr Hammer and staff are timely and courteous to the patient.


StarStarStarStarStar ... — 

I have been a patient for DES MOINES EYE SURGEONS for some twenty (29) or more year`s. I have found DMES to be one of finest and best you will find in DES MOINES and the state of IOWA and the USA. Not only are they the best surgeons but provide excellent eye exam`s and one of the finest selection of eye glassware. Rev. Phil Carroll.


StarStarStarStarStar every one was a 10 — 

every one was a 10


StarStarStarStarStar Very caring staff. Answered all my questions in... — 

Very caring staff. Answered all my questions in manner I could understand. Extremely clean facility.


StarStarStarStarStar Dr Ball is amazing! Thorough and to the point.... — 

Dr Ball is amazing! Thorough and to the point. I will never go anywhere else as I truly believe he cares to ensure my ears are as healthy as can be.


StarStarStarStarStar Very pleased with the care at this office. — 

Very pleased with the care at this office.


StarStarStarStarStar I so appreciate the kindness, professionalism, ... — 

I so appreciate the kindness, professionalism, and the ansewering of my questions. Really like Dr. Ball he made me feel so comfortable.


StarStarStarStarStar Professional Staff — 

I have been using the service of Des Moines Eye Surgeons for over ten years. All staff has been professional, helpful, knowledgeable, accommodating and friendly. It is comforting to know that with the different areas of eye care used, i.e. check in, prescription review, eye drops, nurses, assistants, doctors, that the experience will always be positive and refreshing experience.


StarStarStarStarStar Professional and caring. — 

They are very professional and caring. Helpful with any questions. I would definitely recommend them!


StarStarStarStarStar Everyone there at Des Moines Eye Surgeons was v... — 

Everyone there at Des Moines Eye Surgeons was very professional. Everyone from the receptionist to the doctor. I always enjoy going to my appointment.


StarStarStarStarStar First appointment, friendly, efficient office. — 

First appointment, friendly, efficient office.


StarStarStarStarStar The entire process was very smooth and fairly q... — 

The entire process was very smooth and fairly quick. I was called back for an exam before even completing the paper work. Then waited for the next person to call me back. Again moved pretty quickly and they were very friendly and efficient. No one tried to sell me anything or pressure me at all. I was interested in hearing about lasik and I received a nice brief consult which provided options also. Upon check out they printed my prescription and off I went. Great, friendly staff with a very smooth process in place.


StarStarStarStarStar The entire staff is very professional. — 

The entire staff is very professional.


StarStarStarStarStar Everything runs so smoothly but it doesn't seem... — 

Everything runs so smoothly but it doesn't seem we are being rushed through.


StarStarStarStarStar Wonderful weekend response to an urgent need — 

We needed to talk to one of their doctors on a Saturday regarding an urgent eye concern for my 19 year old daughter. I was immediately put through to Dr. Ball. (I did not need to wait for him to call back, like with many other doctor's offices. The answering service put me through to him right away.) Dr. Ball explained what to look for regarding more concerning issues and said he would call us the next day (Sunday) to determine how things had progressed. He called on Sunday and offered to meet with us that day before my daughter went back to college at Iowa State that night. He met us at the office and was very thorough with discussing next steps and what to do if this occurred again. Due to the potential damage this issue can cause quickly, he even told her where she could be seen in Ames so she didn't have to wait to see one of their doctors if the issue returned in the future. I couldn't ask for anything more than what Dr. Ball did. Amazing patient care and genuine concern for her well-being.


StarStarStarStarStar Great experience. All of the staff from recepti... — 

Great experience. All of the staff from reception to exam room were great. Dr. Steffensmier was very thorough and nice


StarStarStarStarStar A great place to entrust your eyes! — 

A great place to entrust your eyes!


StarStarStarStarStar I enjoyed my time there and all people that hel... — 

I enjoyed my time there and all people that helped me through the exam were very helpful.


StarStarStarStarStar I have always been pleased by the service I rec... — 

I have always been pleased by the service I receive from Des Moines Eye Surgeons.


StarStarStarStarStar Dr. Hammer — 

Best sincere, genuine caring eye doctor we have ever had for the last 11 years.


StarStarStarStarStar I have been going here for a long time. Always ... — 

I have been going here for a long time. Always get me in quick and take care of my needs.


StarStarStarStarStar Knowledgeable, efficient, and friendly - the be... — 

Knowledgeable, efficient, and friendly - the best!!!


StarStarStarStarStar A great experience as always!  — 

A great experience as always!


StarStarStarStarStar Felt got a good exam and good info from Dr.  — 

Felt got a good exam and good info from Dr.


StarStarStarStarStar I can't say enough good things about my care  — 

I can't say enough good things about my care with Dr .Matthew E. Raecker,M.D. He came in the office on a holiday and opened it up just for me. Dr. Raecker went above and beyond to help me. Dr. Raecker worked me in his appointments to see me two more times 2 days apart. I was there visiting my son in Des Moines, I live in Colorado. So I wasn't even his regular patient. Great Doctor. Rosemary Grenier (rosewood.farms@hotmail.com)579 Canterbury Court, Canon City, Colorado 81212. 719-275-4128


StarStarStarNo StarNo Star Staff Training Needed. — 

Most of the staff I met with were fine. There was one young man who did not introduce himself, did not make any eye contact with me, was chewing gum like it was his job and missed my eye with the dialation drops. Really felt like a side of beef on the assembly line. I think the work they do at this clinic is good, lacking in bedside manners. Training on how to greet and treat people would benefit everyone. Dr. seemed rushed to get me in and out.


StarStarStarStarStar  — 

Appreciated being reassured I did right thing by asking to be seen because of an alarming concern, although, as it turned out not urgent.


StarStarStarStarStar  — 

I have complete trust in Dr Hammer & his nurse, Deb. They are professional & caring.


StarStarStarStarNo Star Everything is good except my visits are almost... — 

Everything is good except my visits are almost 2,hours long from start to finish


StarStarStarStarStar Professional, knowledgeable, caring and courteo... — 

Professional, knowledgeable, caring and courteous staff.


StarStarStarStarStar Highly Recommended — 

Professional service. Very little wait time. Staff that cares for your health.


StarNo StarNo StarNo StarNo Star Too much time — 

My appointment was for 10:10 am on 12/9/19. I’m not sure what may have happened that morning but it was 11:55am before I was able to leave the office. I’m not sure why it took so long for me to complete my eye exam as I would not think it should take more than about an hour to complete an exam. I was very disappointed in how long this process took as I was not prepared to spend almost 2 hours at the office to complete this exam. I did not even get an apology for how long this process took.


StarStarStarStarStar Great Staff, have handle my eye issues well — 

Great Staff, have handle my eye issues well


StarStarStarStarStar Been seeing Dr Sarno for years and all the staf... — 

Been seeing Dr Sarno for years and all the staff do a great job and always on time and friendly and professional


StarStarStarStarStar Only the best for my eyes! — 

Everyone on Dr. Ball's team is professional as well as friendly. Cutting edge technology and unsurpassable expertise. My finicky eyesight has received their excellent care for over ten years.


StarStarStarStarStar  — 

I have been coming to Doctor Sarno for many years, and have recommended him to others. My brother and sister-in-law told me about him and I am very satisfied.


StarStarStarStarStar I found the whole staff at Des Moines Eye Surge... — 

I found the whole staff at Des Moines Eye Surgeons to be friendly and extremely competent.


StarStarStarStarStar  — 

Your office is usually on time and the exam process is streamlined and thorough.


StarStarStarStarStar Always a very friendly helpful staff and in the... — 

Always a very friendly helpful staff and in the 8+ years I’ve been going there I’ve never had to wait more then 5 minutes to be called to have my eyes checked.


StarStarStarStarStar Great Experience — 

My family and I have been going to Des Moines Eye Surgeons for over 10 years. Always excellent care and service!


StarStarStarStarStar Very efficient and personalized care! — 

Very efficient and personalized care!


StarStarStarStarStar Comfortable Appointment  — 

Efficient quick appointment with great results


StarStarStarStarStar Everyone is so friendly, helpful and profession... — 

Everyone is so friendly, helpful and professional. I don't live in Iowa any longer, but I have no intention of transferring my eye care to anyone else.


StarStarStarStarStar Good experience. I have recommended them to ma... — 

Good experience. I have recommended them to many friends.


StarStarStarStarStar Long time patient  — 

I appreciate the texted appointment reminders and friendliness of the staff. My routine annual exam was very efficient and thorough.


StarStarStarStarStar I have had a very positive experience with the ... — 

I have had a very positive experience with the staff during my appointments


StarStarStarStarStar Excellent healthcare professionals... Dr Ball i... — 

Excellent healthcare professionals... Dr Ball is a good doctor.


StarStarStarStarStar It's fast, friendly and never boring. I must l... — 

It's fast, friendly and never boring. I must love going to the eye Dr.!! :) since I'm so near sighted, I value being able to see clearly.


StarStarStarStarStar Everyone is very friendly and helpful when I co... — 

Everyone is very friendly and helpful when I come in.


StarStarStarStarStar Very thorough exam. Dr Steffensmeier answered m... — 

Very thorough exam. Dr Steffensmeier answered my questions about hereditary with glaucoma and macular degeneration. Always a good experience. Same with the contact department.


StarStarStarStarStar Friendly staff, on time and providing all the i... — 

Friendly staff, on time and providing all the information needed after the visit


StarStarStarStarStar  — 

I am assuming the highest numbers represents the best rating and recommendations.


StarStarStarStarStar Truly Professional Setting — 

Unfortunately in this day & age, what you encounter in medical "professional" business is, at best, a corporate, glued on smile, sincerity. NOT with these folks! They know how to combine efficiency with a friendly, positive attitude. Their open, honest & knowledgeable responses create a positive, caring atmosphere in an environment that is often fraught with anxiety. Keep up the good work & make it even better!


StarStarStarStarStar Dr. Ball is very personable,skilled, thorough, ... — 

Dr. Ball is very personable,skilled, thorough, professional, competent, supportive-of-his staff, timely and a delightful conversationalist who takes care to personalize his approach to both me and to my lovely wife. The only demerit proffered him is his choice of rather bland socks. If he were not so courteous, his likability would not show at all. We are exceedingly pleased.


StarStarStarStarStar Tim O — 

Dr. Brad Hammer and the group at DM Eye Surgeons are top notch! I've always received individual attention, have never been rush and have all of my questions answered on an individual basis! I highly recommend them to anyone in need of eye care!


StarStarStarStarStar staff friendly, competent, fairly short wait ti... — 

staff friendly, competent, fairly short wait time


StarStarNo StarNo StarNo Star  — 

I’m not sure why there is a charge for the doctor to examine my contacts. Isn’t it their job to do so and what do I have insurance for? I have been to 4-5 other doctors and have never had to pay for that. Very irritating.


StarStarStarStarStar  — 

I arrived a bit early but I was taken care of almost immediately. I didn’t have time to read the book I took to kill time. I filled out my online info which seemed to save time.


StarStarStarStarStar  — 

Online completion of pre-visit documents is a real plus and saves everyone quite a bit of time. On the appointment day, staff at reception were pleasant and courteous and sped the process along. The initial technical staff were genuinely happy to be helping and displayed a completely professional manner. These staff appeared practiced and technically adept. Dr. Hammer is a pleasant and engaging gentleman who took the time to explain what he was looking for and what the next steps should be. I am not surprised that he and Des Moines Eye Surgeons came so highly recommended by my primary care physician.


StarStarStarStarStar First visit — 

My first appointment with Dr. Raecker was a good experience.


StarStarStarStarStar Our son had cataracts surgery at Desmoines Eye ... — 

Our son had cataracts surgery at Desmoines Eye Surgeons. He recommended the wye Dr. to me. I was very impressed. I have never had such an extensive exam. When I told my son I was impressed he said I told you so.


StarStarStarStarStar I have sent 3 friends to Dr. Hammer. All very p... — 

I have sent 3 friends to Dr. Hammer. All very pleased.


StarStarStarStarStar  — 

DMES are extremely professional and thorough. I always feel that I am their main priority. They are more than willing to answer any questions I might have.


StarStarStarStarStar Everything was great, except the price we had t... — 

Everything was great, except the price we had to paid for are written prescription. That should be included on everything , it a piece of paper.


StarStarStarStarStar The nicest people to work with. Always willing ... — 

The nicest people to work with. Always willing to help. I could not ask for a better place to get my eyes checked.


StarStarStarStarStar Very caring office and employees. Appt was duri... — 

Very caring office and employees. Appt was during a several weather event. All pt and staff to go to basement. Staff very supportive to all.


StarStarStarStarStar My daughter had a great experience. Everyone w... — 

My daughter had a great experience. Everyone was so friendly and great!


StarStarStarStarStar Very helpful. I formative — 

Very helpful. I formative


StarStarStarStarStar  — 

very good and complete, it was a pleasure


StarStarStarStarStar Efficient and friendly service — 

Efficient and friendly service


StarStarStarStarStar Management of the practice has always been exce... — 

Management of the practice has always been excellent in my opinion. I respect Dr. Steffensmeier and have been pleased with his care for overfive years.


StarStarStarStarStar The exam was as usual, the best I have ever had... — 

The exam was as usual, the best I have ever had. My doctor is well above the norm. Good doctor. The wait time in the waiting area is excessive. I would hope the organization.could reduce their overbooking to eliminate this issue.


StarStarStarStarStar Always professional, always friendly and always... — 

Always professional, always friendly and always willing to work with you and explain things.


StarStarStarStarStar  — 

Every staff I encountered was friendly and knowledgeable.


StarStarStarStarStar The staff and Doctor were very friendly and pro... — 

The staff and Doctor were very friendly and professional The entire process was very efficient and quick.


StarStarStarStarStar Great group of very good doctors. — 

I have been a patient of Dr. Hammer for years. He is very focused and attentive. I have complete confidence in his care.


StarStarStarStarStar Very prompt and courteous. Respectful of my ti... — 

Very prompt and courteous. Respectful of my time


StarStarStarStarNo Star Great service is provided but it took a long ti... — 

Great service is provided but it took a long time to get through the exam. There were a lot of patients in the waiting area. Clearly the schedule was overbooked, making it very inefficient for the customers.


StarStarStarStarStar The people are friendly, professional and organ... — 

The people are friendly, professional and organized. You give me confidence!


StarStarStarStarStar Eye Exam — 

I was very pleased with the service I was provided with all through the process of my eye exam. I felt it went relatively quickly and very smoothly.


StarStarStarStarStar Sandra Burton — 

Nice to be able to get appointment without a long wait time.


StarStarStarStarStar check in was very fast and the wait time from c... — 

check in was very fast and the wait time from check-in to go back and start the exam was less than 5 minutes.


StarStarStarStarStar always appreciate quick appointments. — 

always appreciate quick appointments.


StarStarStarStarStar The Place for Eye Care — 

I have been very pleased with the attention I've received at Des Moines Eye Surgeons.


StarStarStarStarStar Because of the expertise of the Dr.s and staff ... — 

Because of the expertise of the Dr.s and staff at Des Moines Eye Surgeons I am alive today. Thought I was having a detached retina and they said my eyes were fine, and suggested and made an appointment for an ultrasound of my Carotid Artery and found that I was 99% blocked and needed surgery immediately. They saved my life. literally....


StarStarStarStarStar Nobody likes going to the doctor but your staff... — 

Nobody likes going to the doctor but your staff makes it a very comfortable experience. They were prompt and courteous. Dr. Hammer is great and I would highly recommend him to anyone looking for a physician.


StarStarStarStarNo Star Customer oriented — 

Everyone was very pleasant and professional. I felt everyone cared, which is a rarity.


StarStarNo StarNo StarNo Star Not happy about not seeing the Dr. I have very ... — 

Not happy about not seeing the Dr. I have very bad eyes so my specialist recommended the dr. but yet I didn't see one.


StarStarStarStarStar Excellent customer service from all staff membe... — 

Excellent customer service from all staff members.


StarStarStarStarStar everyone is very kind & professional — 

everyone is very kind & professional


StarStarStarStarNo Star everyone is very friendly & professional — 

everyone is very friendly & professional


StarStarStarStarStar The doctor and staff are very helpfull and resp... — 

The doctor and staff are very helpful and respectful.


StarStarStarStarStar Have been seen at this facility for years. Alw... — 

Have been seen at this facility for years. Always good customer service, kindness, friendly folks from reception to physician.


StarStarStarStarStar Truly Awesome Service. — 

From the very first person in signing in to the last one in paying my part of the bill and setting up the next appointment, the entire staff is truly awesome! Everyone including the doctor are friendly and knowledgeable. You come away feeling they are definitely interested in providing the best service possible. Any questions I had were answered completely.


StarStarStarStarStar  — 

Always appreciate the efficiency of the office.


StarStarStarStarStar Professional, courteous and respectful of my ti... — 

Professional, courteous and respectful of my time!


StarStarStarStarStar Dr. Baumhover is awesome! What more can I say... — 

Dr. Baumhover is awesome! What more can I say?


StarStarStarStarStar Glad to see DMES online and reaching out to pat... — 

Glad to see DMES online and reaching out to patients electronically.


StarStarStarStarStar  — 

I am very satisfied with my appointment, ease of registering & waiting time.


StarStarStarStarStar I have always had such a great experience with ... — 

I have always had such a great experience with Des Moines Eye Surgeons. I have recommended your office to a friend who now goes there.


StarStarStarStarStar Very friendly and professional staff. Been goi... — 

Very friendly and professional staff. Been going there for a number of years and have no desire to change.


StarStarStarStarStar Outstanding in every way!I have been coming he... — 

Outstanding in every way! I have been coming here for decades. Every visit has been great; every physician and staff member is friendly, professional, skilled, and efficient.


StarStarStarStarStar The doctor is awesome.very friendly and helpful... — 

The doctor is awesome.very friendly and helpful.


StarStarStarStarStar  — 

We've been happy with the service at Des Moines Eye Surgeons for decades.


StarStarStarStarStar  — 

Fun seeing Brad and Deb and the new kid who put the drops in my eyes.... thanks Aaron Jones


StarStarStarStarStar Dr. Ball's service... — 

Just advised a friend to try Dr. Ball's services


StarStarStarStarStar Quick, competent annual eye checkups. — 

Quick, competent annual eye checkups. Three different people looking at my eyes, reviewing my existing freckle (no change), my very early beginnings of a cataract (too slight for treatment, but let's keep an eye on it) and no signs of diabetic retinopathy despite being treated for diabetes for 20+ years). Lots of time for questions. What's not to like?


StarStarStarStarStar I feel like my eye surgeon is very competent an... — 

I feel like my eye surgeon is very competent and my eyes are getting the best of care


StarStarStarStarStar Great people. Great service — 

Great people. Great service


StarStarStarStarStar Friendly, professional, & efficient  — 

Friendly, professional, & efficient


StarStarStarStarStar music in the office ugh...... — 

love my dr steffenmeiers…...the best....since the office has older patients...the music is way off...too much...something light please to the ear ande nervous system


StarStarStarStarStar experience — 

very professional, polite and efficient


StarStarStarStarStar Great place everyone very friendly  — 

Great place everyone very friendly


StarStarStarStarStar Extraordinary service and care! — 

Very professional. I feel confident I am getting great care. Friendly staff.


StarStarStarStarStar Competent, friendly staff and doctor — 

Competent, friendly staff and doctor


StarStarStarStarStar Friendly, timely and very professional service.... — 

Friendly, timely and very professional service.


StarStarStarStarStar 5 stars. my experience was very easy and pleasa... — 

5 stars. my experience was very easy and pleasant.


StarStarStarStarStar  — 

I have gone here for years and have always received the very best service. It is such a well run group serving many people at the same time with very little waiting. Everyone seems so organized. Dr. Sarno has been so great always!


StarStarStarStarStar Excellent service.  — 

Excellent service. The front desk and nurses are welcoming and make you feel at ease. The office is run efficiently.


StarStarStarStarStar Very efficient office & staff friendly — 

Very efficient office & staff friendly


StarStarStarStarStar Excellent care and caring — 

They are always efficient and courteous. Appreciate the great care we receive.


StarStarStarStarNo Star Appointment on time and questions thoroughly an... — 

Appointment on time and questions thoroughly answered.


StarStarStarStarStar  — 

Dr. Sarno corrected my sight years ago and it is still holding up well. I am very appreciative of this and will continue going to him as long as I can. I hope he never retires.


StarStarStarStarStar everyone is very professional and caring. I fee... — 

everyone is very professional and caring. I feel very good about my decision to use Des Moines Eye Surgeons.


StarStarStarStarStar Great Eye Doctors  — 

Great Eye Doctors who take the time to explain their diagnosis.,Support help very good


StarStarStarStarStar Good eye exam, but can't find my vision problems — 

Had a good exam, no problems with my eyes, but couldn't address the vision problems i'm having, apparently their not related to the eye itself. but must be in the nerves or muscles controlling the eyes, or damage from the Statin drugs that have caused the problems.


StarStarStarStarStar Always nice people from check in to check out. ... — 

Always nice people from check in to check out.


StarStarStarStarStar I love the office — 

I love the office, everyone is fantastic. I’ve never left feeling like I didn’t receive the help and attention I needed for all my eye related issues. I liked it so much I recommended that my wife come here and she is afraid of anything that has to do with her eyes. She actually enjoys going now. A+


StarStarStarNo StarNo Star I had a great experience with Des Moines Eye Su... — 

I had a great experience with Des Moines Eye Surgeons however the wait time was a bit much. I arrived 15 minutes early for my appt and was there for close to 2 hours, over an hour was spent waiting.


StarStarStarStarStar Great Experiencr — 

The staff and the foctor were nice and professional.


StarStarStarStarStar Dr. Hammer and Staff — 

I was very pleased with Dr. Hammer and his entire staff during both of my cataract surgeries in May! Felt comfortable to have the surgery there.


StarStarStarStarStar Friendly people and I always feel that I get a ... — 

Friendly people and I always feel that I get a good, thorough examination.


StarStarStarStarStar Professional and Friendly  — 

Always professional and everyone (without exception) is always very friendly.


StarStarStarStarStar Fine physician — 

Dr. Ball was recommended to me by my brother, a former Past President of the Academy of Ophthalmology. His work and care was excellent and I have been pleased by his followup. I have recommended him to several of my friends.


StarStarStarStarStar Dr. Sarno is the best and we thank the Lord for... — 

Dr. Sarno is the best and we thank the Lord for him being our eye doctor. With the Lord's love and prayers.


StarStarStarStarStar Have gone to Dr Hammer for years. He did my las... — 

Have gone to Dr Hammer for years. He did my lasic surgery in 2005.


StarStarStarStarStar 1st time patient I was impressed at the continu... — 

1st time patient I was impressed at the continuitity in the process of entering the door until check-out.


StarStarStarStarStar Easy check in and everything was done on a sche... — 

Easy check in and everything was done on a schedule.Very comfortable as each stage was handled professionally and quickly. the waiting areas were all clean and there were mag's to read if you so desired.


StarStarStarStarStar Very fast and efficient. Always take time to an... — 

Very fast and efficient. Always take time to answer my questions.


StarStarStarStarStar Your technicians are so friendly and helpful. T... — 

Your technicians are so friendly and helpful. They they perform each of their jobs with efficiency and ease. We feel we could receive no better care from the drs or staff.Thank you for caring about your patients.


StarStarStarStarNo Star Just wish it took a little less time.Do a lot ... — 

Just wish it took a little less time. Do a lot of waiting.


StarStarStarStarStar I love your team as they are always friendly an... — 

I love your team as they are always friendly and professional. I've got very poor vision and Dr. Hammer has kept on top of the various potential issues that can be present with such poor eyesight and communicated the matter to me. My eyes are in great health thanks to him and the team.


StarStarStarStarStar pleased with high level of performance and conc... — 

pleased with high level of performance and concerned attention to my eye health


StarStarStarStarStar Very pleasant  — 

I had just a small wait but everything went quickly and everyone is so nice. The location is easy to get to, also.


StarStarStarStarStar Fantastic Experience — 

They were organized, efficient and everyone was extremely friendly. Dr. Ball did a great job explaining what was going on and helped me understand the issues with my eyes in a simple way. I would highly recommend Des Moines Eye Surgeons.


StarStarStarStarStar They get a 20/20 rating! — 

Always feel the genuine care and concern for my eye health, from the entire staff. They are timely and efficient from check in to check out. I like that I can purchase my glasses right there, also.


StarStarStarStarStar .  — 

Very friendly staff, no waiting time, took the time to answer my questions, explained the exams, and informed me of my medial conditions.


StarStarStarStarStar I got chemical burns in my eyes several years a... — 

I got chemical burns in my eyes several years ago. Dr. Ball saved my eyesight. I was brought into your office in late afternoon & Dr. Ball was still working on my eyes after your office closed. I firmly believe he saved my sight & I will continue to see him annually.


StarStarStarStarStar I am always very pleased with Des Moines Eye Su... — 

I am always very pleased with Des Moines Eye Surgeons. Dr. Hammer has been our ophthalmologist for years. He is the best!


StarStarStarStarStar I have gone there more than 20 years and always... — 

I have gone there more than 20 years and always with the best possible results.


StarStarStarStarStar Excellent various eye tests very friendly  — 

Excellent various eye tests very friendly


StarStarStarStarStar I was very pleased with the care I received dur... — 

I was very pleased with the care I received during an after hours visit. He was on call for my physician from another practice. Would highly recommend him.


StarStarStarStarStar Dr. Ball and his staff are excellent.  — 

Dr. Ball and his staff are excellent. I have always been treated well, and my appointments have always been on time. Everyone is polite and helpful. I very much recommend this practice


StarStarStarStarStar I always feel the assistants take plenty of tim... — 

I always feel the assistants take plenty of time with me and are willing to listen to whats going on with my eyes. They are gentle and helpful with drops, etc. I feel Dr. Steffenmier gives me good advice and tells me what's happening with my eyes too.


StarStarStarStarStar Serving Mom — 

I wish they'd tried to put her n the regular chair rather leave her in the wheelchair because of the inability to do a more accurate pressure check for glc. I know it's getting more/more difficult for her to transfer from one sitting to another. Just wanted to make sure eye pressures are safest for her.


StarStarStarStarStar They were very thorough, Very friendly & knowle... — 

They were very thorough, Very friendly & knowledgeable Would strongly recommend Des Moines Eye Surgeons to everyone.


StarStarStarStarStar Fast service kind people. Great doctor. Stayed ... — 

Fast service kind people. Great doctor. Stayed and had conversation! All around happy!!


StarStarStarStarStar Sherrie Young and Dr. AS are the best.  — 

Sherrie Young and Dr. AS are the best.


StarStarStarStarStar Always friendly and courteous employees — 

Always friendly and courteous employees


StarStarStarStarStar Excellent ophthalmologist! — 

Excellent ophthalmologist!


StarStarStarStarStar The doctor did a very good job on my cataracts ... — 

The doctor did a very good job on my cataracts and follow up visits have been great with friendly assistants.l


StarStarStarStarStar The check-in personnel were very accommodating ... — 

The check-in personnel were very accommodating and friendly. They worked me in when I didn't have an appointment. Kelly Baumhover was excellent.


StarStarStarStarStar Efficient Office — 

The office is extremely efficient. I was called into the exam room with 3 minutes of my arrival and was in and out in less than 35 minutes, including refraction. Very impressed. We are all very busy and it's wonderful to have an office that values the patient's time.


StarStarStarStarStar Everyone is very nice and knowledgeable. — 

Everyone is very nice and knowledgeable.


StarStarStarStarStar Everyone is always so nice and helpful. Appreci... — 

Everyone is always so nice and helpful. Appreciate you all


StarStarStarStarStar  — 

Efficient, Professional, Intelligent, and Friendly


StarStarStarStarStar Very friendly and nice and knowlegeable  — 

Very friendly and nice and knowlegeable


StarStarStarStarStar DM Eye Surgeons help keep you current. — 

Des Moines Eye Surgeons help with keeping me current with eye exam and health on a yearly basis. When you arrive you receive a friendly greeting, minimal paper work, and for the most part a timely exam with a review of the previous year and the changes-if any-on the current visit.


StarStarStarStarStar  — 

Staff are competent, efficient and friendly. Service is excellent.


StarStarStarStarStar They make you feel like you are family — 

This is always an appointment that I do not fear. The staff is focused on client care and comfort. It is like you are being welcomed into your Aunt or Uncle's house for a family event!


StarStarStarStarStar Annual Eye Check Up — 

Been coming to this office for years & have always stayed with my current doctor. Wouldn't go anywhere else.


StarStarStarStarStar Top notch professionals! Easy access, place is... — 

Top notch professionals! Easy access, place is very clean. So glad I picked Dr. Steffensmeier to perform my LASIK!


StarStarStarStarStar Check out — 

Everything was great up until I checked out. The person checking me out had no personality at all. I felt as though I was interrupting her stuffing envelopes!


StarStarStarStarStar Kay — 

I've been seeing Dr. Sarno since 2008. Of course I'm satisfied.


StarStarStarStarStar The staff is great, from check-in to check-out.... — 

The staff is great, from check-in to check-out. They always keep you informed of what is happening. I would not trust my eyes to anyplace else. Dr. Sarno is the greatest I have seen him for over 35 years.


StarStarStarStarStar Had two cataract surgeries nearly 20 years ago.... — 

Had two cataract surgeries nearly 20 years ago. Has worked well.


StarStarStarStarStar Was very pleased with the treatment and also pl... — 

Was very pleased with the treatment and also pleased with the nurses that took care of me before and after surgery. One of the best doctors out there would highly recommend for anyone looking into any eye surgery.


StarStarStarStarStar I would highly recommend Des Moines Eye Surgeon... — 

I would highly recommend Des Moines Eye Surgeons. Dr Ball has been my eye doctors for over 20 years and he and his staff have always provided excellent care.


StarStarStarStarStar It was a very pleasant experience... — 

It was a very pleasant experience...


StarStarStarStarNo Star Moving from one area to the next was easily don... — 

Moving from one area to the next was easily done with appropriate wit time. Dr. S suggested that my wife talk to the contact lens specialist about a problem she had taking out lenses. He said she may have tips. We waited over 20 minutes to speak to her. She was very busy and could not respond at the time. No call back was ever done. That was disappointing.


StarStarStarStarStar Most comprehensive eye exam I have had to date... — 

Most comprehensive eye exam I have had to date. The process was very effecient and professional. All the technicians were very considerate, and I felt very comfortable with Dr. Sarno.


StarStarStarStarNo Star Patient Portal — 

Processing runs a little too fast between patient & doctor assistant, and between patient & checkout desk. A 'Patient Portal' would accommodate the patient quite well for things like access to prescriptions, when the ball is dropped by assistant and checkout desk. Receiving the prescription by USPS is not efficient when the patient lives in an area where mail service is 2-stars at best.


StarStarStarStarStar I rarely wait longer than 5 minutes before seei... — 

I rarely wait longer than 5 minutes before seeing each tech and the doctor. They are efficient and professional and make me feel comfortable.


StarStarStarStarStar Dr. Sarno and the entire staff are fantastic.  — 

Dr. Sarno and the entire staff are fantastic.


StarStarStarStarStar The staff is great and always very helpful and ... — 

The staff is great and always very helpful and understanding and Dr. Steffensmeier is awesome in giving me feedback on my eye problems and what is best to do. Great place to have eyes checked and large selection of eye wear to choose from. Very knowledgeable in all areas.


StarStarNo StarNo StarNo Star Dr. Steffensmaier needs better patience  — 

The staff in general are very nice, however are Dr. Steffensmaier does not do well with the elderly. My mother likes to talk and he does not take the time to listen to “non related” conversation. Twice I saw him mention to his assistant to get her out of the room. Amazingly enough, my co-worker has said the same thing.


StarStarStarStarStar Many years of great care.  — 

Many years of great care.


StarStarStarStarStar Everyone was helpful, friendly and made the vis... — 

Everyone was helpful, friendly and made the visit pleasant.


StarStarStarStarStar Des Moines Eyes Surgeons - Excellent Opthamalog... — 

Des Moines Eyes Surgeons - Excellent Opthamalogical expertise delivered in a caring environment. Dr. Sarno is a tremendous ophthalmologist. I would never think of consulting any other physician for the care and treatment of my eyes. He is supported by a wonderful, caring staff.


StarStarStarStarStar Dr Hammer and supprt staff are top drawer! — 

Dr Hammer and supprt staff are top drawer!


StarStarStarStarNo Star  — 

I was treated like family at the office. They explained everything to me.


StarStarStarStarStar This place had made my eyes feel great. — 

This place had made my eyes feel great.


StarStarStarStarStar Entire staff is professional. — 

Entire staff is professional.


StarStarStarStarStar The clinic has great personnel and I am pleas... — 

The clinic has great personnel and I am pleased with doctor Steffensmeier


StarStarStarStarStar Your office is run in a highly professional man... — 

Your office is run in a highly professional manner. All personnel are polite, friendly and respectful.


StarStarStarStarStar  — 

Everyone in the office are most personable and friendly. The staff makes one feel very welcome.


StarStarStarStarStar Courteous and fast. Nothing but praise for all ... — 

Courteous and fast. Nothing but praise for all your staff!8


StarStarStarStarStar I tell everyone about you. I've passed out I do... — 

I tell everyone about you. I've passed out I don't know how many of Dr Ball's business cards in the last five years. The reason is the office staff -- well Dr Ball is great too, but I have never been in a professional office where everyone I come in contact with is as warm and friendly as well as professional as your whole staff is.


StarStarStarStarStar Long term patient  — 

I have always received quality treatment at the Des Moines Eye Surgeons. From routine patient care to surgery they are excellent.


StarStarStarStarStar sant experience in all... — 

Thank you for a very pleasant experience in all areas of my eye exam.


StarStarStarStarStar Makes my appt easy and stress free. To Dr Ball — 

Always friendly and helpful. Not too long to wait. Listens to what I have to say. Easy check in and out. Free face masks for cough ears and virus control.


StarStarStarStarStar Fast and friendly service.  — 

Fast and friendly service.


StarStarStarStarStar Very good service courteous staff — 

Very good service courteous staff


StarStarStarStarStar Always very thorough and knowledgeable. Friendl... — 

Always very thorough and knowledgeable. Friendly staff.


StarStarStarStarStar Every one I came in contact with was kind and h... — 

Every one I came in contact with was kind and had a smile.


StarStarStarStarStar I have enjoyed the quality service over the yea... — 

I have enjoyed the quality service over the years and recommend your service to others.


StarStarStarStarStar Very friendly and professional. Dr. Ball is exc... — 

Very friendly and professional. Dr. Ball is excellent and I wouldn't trust anybody else.


StarStarStarStarStar I am only giving the office environment a "f... — 

I am only giving the office environment a "fair" because there is no restroom convenient to use like at Wolfe Clinic. You can't "go" in between getting your eyes dilated and checked by the doctor because you don't know if you'll have time, since the restroom is out in the front entrance. Also, you do not have a handicap accessible restroom. The door is too heavy for me to open, so afterwards,one of the girls offered to accompany me and open the door for me, wait on me, and then open it again to help me out. I appreciated her immensely. But it would be better to have a push-button door on the restrooms like you have on the front entrance.


StarStarStarStarStar Everyone was friendly, helpful and knowledgeabl... — 

Everyone was friendly, helpful and knowledgeable.


StarStarStarStarStar First Class Facility — 

The doctors at DSM Eye Surgeons are extremely caring. They take their time, explain what and why they do throughout each step. They truly invest themselves into giving you the best care possible. Starting with the front desk and all support staff you feel welcomed and treated with the utmost respect.


StarStarStarStarStar Pleasant Experience — 

My experience at DSM Eye Surgeons has always been pleasant. I'm in and out within an hour, so I feel my time is respected. The atmosphere in the office is relaxed and friendly.


StarStarStarStarStar I've always been very happy with services. — 

I've always been very happy with services.


StarStarStarStarStar I always receive the best care,My concerns are ... — 

I always receive the best care,My concerns are always addressed.


StarStarStarStarStar Senior citizen — 

My appointment was on time. Everyone from the front desk to those technicians who submitted eye testing on me where very courteous and professional. My doctor gave me a thorough examination and does an awesome job of explaining everything. I highly recommend these services.


StarStarStarStarStar I've always liked the service and people at Des... — 

I've always liked the service and people at Des Moines Eye Surgeons.


StarStarStarStarStar The online information and reminders are great.... — 

The online information and reminders are great.


StarStarStarStarStar I felt very well cared for and that every emplo... — 

I felt very well cared for and that every employee I interacted with cared about my eyesight.


StarStarStarStarStar Staff was very welcoming. After check in, the w... — 

Staff was very welcoming. After check in, the wait was minimal. The various stages of the visit were to the point with hardly time to get more than one article read between parts of the visit. The staff answered my questions explaining the purpose of the various steps taken. Peace,


StarStarStarStarStar So pleasant and professional  — 

So pleasant and professional


StarStarStarStarStar This is always a quick and easy appointment to ... — 

This is always a quick and easy appointment to attend. Short wait time, all procedures explained, they have this down to a science!


StarStarStarStarStar My visits are always. — 

My visits are always so pleasant. The whole staff at Des Moines eye surgeons are great!!


StarStarStarStarStar Needed to see eye doctor for eye problems. Got ... — 

Needed to see eye doctor for eye problems. Got in the next morning.


StarStarStarStarStar Was an overall good experience. — 

Was an overall good experience.


StarStarStarStarStar I was very satisfied with the nurses, Doctor an... — 

I was very satisfied with the nurses, Doctor and staff.


StarStarStarStarStar Everyone is very kind and very professional — 

Everyone is very kind and very professional


StarStarStarStarStar Great service! Staff was polite and professiona... — 

Great service! Staff was polite and professional. Dr. Hammer is great!


StarStarStarStarStar  — 

There was no wait time for my appointment. The staff was efficient and friendly and put me at ease immediately.


StarStarStarStarStar This is a well-run, well-managed medical practice. — 

The practice is managed very well. There is little waiting time, the handoffs from technicians, nurses, etc. to doctors is smooth and efficient and the doctors are excellent.


StarStarStarStarStar I have always been satisfied with the services ... — 

I have always been satisfied with the services I have received from Des Moines Eye Surgeons and I've been going there for years.


StarStarStarStarNo Star I know MC reimbursement is been cut severely bu... — 

I know MC reimbursement is been cut severely but I do not feel Dr. Hammer spends enough time with me. Exam is rushed through . Less than 8 minutes to wait to have eyes dilated seems a little quick.


StarStarStarStarStar Very organized, thoughtful, and caring. The bes... — 

Very organized, thoughtful, and caring. The best!


StarStarStarStarNo Star Every thing went well and always does. — 

Every thing went well and always does.


StarStarStarStarStar Your staff was very friendly and professional. ... — 

Your staff was very friendly and professional.


StarStarStarStarStar The office was expertly and efficiently run.  — 

The office was expertly and efficiently run.


StarStarStarStarStar Very attentive to your needs and always listen ... — 

Very attentive to your needs and always listen to what you have to say and really seem to care about your eye health. Always prompt.


StarStarStarStarStar Everyone in the office was very friendly and pr... — 

Everyone in the office was very friendly and professional. I felt like they all knew what they were doing very well. The doctor was good at communicating with me and at listening to my questions/concerns. I'm glad I chose this office.


StarStarStarStarStar Dr Baumhover is great! — 

Dr Baumhover is very thorough in my overall health especially as related to my eyes.


StarStarStarStarStar Dr. Sarno is an excellent eye doctor and surgeo... — 

Dr. Sarno is an excellent eye doctor and surgeon.


StarStarStarStarStar Great reception& treatment — 

Great reception& treatment


StarStarStarStarStar Have been more than satisfied with the conscien... — 

Have been more than satisfied with the conscience servie


StarStarStarStarStar Very nice people. Always in a pleasant mood and... — 

Very nice people. Always in a pleasant mood and will answer any questions you may have.


StarStarStarStarStar  — 

Des Moines Eye Surgeons has provided excellent care for me!!


StarStarStarStarStar My treatment was very well done. I am a very h... — 

My treatment was very well done. I am a very happy patient.


StarStarStarStarStar I changed eye doctors about two years ago and I... — 

I changed eye doctors about two years ago and I am very pleased with Dr. Raecker and the staff. I have put my trust in their care and feel extremely confident in the diagnosis and treatment of my eye health. I can walk in and be out within about an hour feeling that the time I spent was very productive.


StarStarStarStarStar Excellent prescriptions! Thank you Dr. Brown! — 

Excellent prescriptions! Thank you Dr. Brown!


StarStarStarStarNo Star Great service! Efficient use of time. — 

Great service! Efficient use of time.


StarStarStarStarStar This is my first online presence. . — 

This is my first online presence. If it is anything like your services that I have received over the years in the office, I would say it will be very easy to support


StarStarStarStarStar Welcoming and Friendly — 

Your facility is clean and welcoming. The wait time was very appropriate. Staff is friendly and professional.


StarStarStarStarStar  — 

I was see pro,mptly and appreciated that service


StarStarStarStarStar always kind, and patient and ask questions to b... — 

always kind, and patient and ask questions to better understand my concerns. great staff


StarStarStarStarNo Star Staff members need to work on introducing thems... — 

Staff members need to work on introducing themselves to the patient.


StarStarStarStarStar  — 

I am very please with the Services offered at Des Moines Eye Surgeons


StarStarStarStarStar Friendly and professional service. — 

Friendly and professional service.


StarStarStarStarStar I have always received the best of care and the... — 

I have always received the best of care and the highest level of service from this office. Thank you very much!


StarStarStarStarStar All the people I delt with were very profession... — 

All the people I delt with were very professional and kind.


StarStarStarStarStar Friendly staff and knowledgeable doctor who is ... — 

Friendly staff and knowledgeable doctor who is easy to talk to


StarStarStarStarStar Very thorough and services you can trust. — 

Very thorough and services you can trust.


StarStarStarStarStar I feel very confident when I am under the care ... — 

I feel very confident when I am under the care of Dr.Raecker.


StarStarStarNo StarNo Star I used to like going to your office, but lately... — 

I used to like going to your office, but lately I barely have 5 minutes with the doctor. I noticed a comment on your website where someone said they felt herded like cattle. I totally agree! I like my doctor doctor and the people, but I dont like that feeling of being one of a mass.


StarStarStarStarStar The practice always seems to place a value on m... — 

The practice always seems to place a value on my time, as I never have to wait for more than 5 minutes before someone has placed me in an exam room and begun the consultation. Dr. Baumover leaves the impression that she genuinely has MY eye health at the top of her priorities. Always professional and kind. Always a pleasant experience.


StarStarStarStarStar Everyone & everything was awesome — 

Everyone & everything was awesome


StarStarStarStarStar Great professional service — 

Great professional service


StarStarStarStarStar Dr. Hammer and his staff are very friendly and ... — 

Dr. Hammer and his staff are very friendly and very efficient. I had cataract surgery on both eyes. On both surgeries they were right on time and took very little time. I had worn glasses for 55 years and now only use reading glasses to read. Dr. Hammer made followup calls to me at home the day of surgery to see if I was doing okay. That impressed me! I had to have a little laser followup procedure done, which went great also. Walked out of the surgery center being able to see great.


StarStarStarStarStar Outstanding Visit — 

My first visit to the DM Eye Surgeons was outstanding. Great, friendly staff, with the latest technology. My appointment was conducted very professionally and expeditiously. I highly recommend this practice.


StarStarStarStarStar In order to get my $100 rebate from my Acuvuw c... — 

In order to get my $100 rebate from my Acuvuw contact order I need the paperwork from tiur office. The contacts have been delivered and I am still waiting on the paperwork required from the office. This is a delay every year that I wish I could have when I leave the office. Thanks for listening.


StarStarStarStarStar I have been served here for many years. I have ... — 

I have been served here for many years. I have always been treated with the utmost respect and courtesy. I have never had to wait for routine appointments. Very good care.


StarStarStarStarStar  — 

I first met Dr. Raecker several years ago when he had a Fellowship with Dr.Greiner in Iowa City whom I was seeing at that time. I have continued to see him since he joined Des Moines Eye Surgeons in West Des Moines. I feel that he and his assistant, Bre, have provided me with the very best of care and I couldn't be more pleased. They, as well as SherrieYoung who fitted me with contacts, have all been wonderful. I could not have asked for better care than I have received from the entire staff at Des Moines Eye Surgeons!


StarStarStarStarStar 5 stars. You guys are fast and always friendly.... — 

5 stars. You guys are fast and always friendly. I like to come and know I will be out in a little over a hour. Doesnt take up my whole day.


StarStarStarStarNo Star  — 

The last 2 years my time in the office has been over 2 hours,last year it was so late the receptionist could not even tell me what I owed and then get 2 separate bills after that


StarStarStarStarStar Check Them Out — 

You can find out online about doctors and procedures and important information


StarStarStarStarStar The dr was very caring and gentle — 

The dr was very caring and gentle


StarStarStarStarStar Very good service throughout  — 

Very good service throughout


StarNo StarNo StarNo StarNo Star I feel like I’m accomplishing a transaction ins... — 

I feel like I’m accomplishing a transaction instead of being treated like a patient here - go through round one, wait, go through round 2, wait, etc. so they can check things off the list. I don’t enjoy my experiences before seeing the provider.


Reply

We are sorry to hear that you had a bad experience with us. We try our best to be efficient and respectful of our patient's time while not treating them like a number. We are sorry that we didn't achieve that with you. Thank you for your feedback and we will continue to strive to be better!

StarStarStarStarStar Everyone was professional and friendly and I fe... — 

Everyone was professional and friendly and I felt they knew how to help me with my eye problems.


StarStarStarStarStar The staff and physicians are the best! — 

The staff and physicians are the best!


StarStarStarStarStar Generally on time, always friendly service and ... — 

Generally on time, always friendly service and very knowledgeable.


StarStarStarStarStar Always have good service from friendly and skil... — 

Always have good service from friendly and skilled staff. Dr Sarno is the best!


StarStarStarNo StarNo Star I enjoyed the front office staff and reception,... — 

I enjoyed the front office staff and reception, as well as the nurse that took me back. However, when I was with the doctor he was very short, seemed like he was in a rush, was not personable, and I didn't feel listened to. I was/have been in a lot of pain and he offered little to no suggestions on how to make it better since there was nothing wrong with any of my results. When I had to do some extra tests, those people didn't make the experience much better. Very rushing and not personable. The only positive parts about my experience was the ease of making an appointment, the front staff, and the initial nurse. Other than that, I am not very pleased.


Reply

We are sorry to hear that you had a bad experience with us. We try our best to be efficient and respectful of our patient's time while not treating them like a number. We are sorry that we didn't achieve that with you. Thank you for your feedback and we will continue to strive to be better!

StarStarStarStarStar Dr. Bradley Hammer has been my eye doctor for m... — 

Dr. Bradley Hammer has been my eye doctor for many years. He is the BEST.


StarStarStarStarStar Thank you - everyone is always very nice! The p... — 

Thank you - everyone is always very nice! The process is quick and fast - in and out of rooms for various tests.. I leave with a clear understanding of why I am coming to see you and my results. thank you very much!


StarStarStarStarStar Dr. Sarno is in a class by himself! — 

Dr. Sarno is in a class by himself. He's warm and caring and never makes me feel like he's in a hurry to move on to his next patient. His exams are thorough and he takes the time to explain his findings. I hope he never retires!


StarStarStarNo StarNo Star I was disappointment in DR Hammer. He was very ... — 

I was disappointment in DR Hammer. He was very short with me today. I have recommended so many customers to him.


StarStarStarStarStar Outstanding  — 

Very professional in our specs. Lovely place to do business.


StarStarStarStarStar Excellent service, Great staff and assistants a... — 

Excellent service, Great staff and assistants and doctor is very professional and open to discuss issues that are being experienced I would recommend doctor and staff here.


StarStarStarStarStar Everyone very nice, makes you feel comfortable!... — 

Everyone very nice, makes you feel comfortable!


StarStarStarStarStar I like to let people know where I have my eye c... — 

I like to let people know where I have my eye care at. I also recommend Dr. David Ball.


StarStarStarStarStar  — 

I'm not sure what you are asking here, but my experience with Dr. Raecker and your facility was totally positive. Everyone was very professional, yet very friendly and nice.


StarStarStarStarStar Everything looks fine. I've changed my license... — 

Everything looks fine. I've changed my license so that there is no problem driving without glasses.


StarStarStarStarStar Very prompt and attentive staff. Have never h... — 

Very prompt and attentive staff. Have never had to wait more than a few minutes during my appointment time.


StarStarStarStarStar I did not receive my change of eye lense for my... — 

I did not receive my change of eye lense for my left eye


StarStarStarStarStar I think Dr. Sarno and his office are great! — 

I think Dr. Sarno and his office are great!


StarStarStarStarStar Excellent care and surgery, appointments and fo... — 

Excellent care and surgery, appointments and follow up we're fine.


StarStarStarStarStar My latest visit was handled quickly and efficie... — 

My latest visit was handled quickly and efficiently.


StarStarStarStarStar I have been seeing Dr Hammer for about 9 years.... — 

I have been seeing Dr Hammer for about 9 years. I may not even be alive at this point if it wasn't for Dr Hammer's amazing talent and caring. Over the years I had always seen Optometrists for my vision needs. Because of having Type II Diabetes my family doctor, Dr Doug Timboe, highly suggested I start see an Ophtamologist so they could perform the proper testing for damage. During my first visit to Dr Hammer, he was doing a very extensive examination of my eyes with strong lights and hand held scopes. All of a sudden, his jaw dropped and he had a very concerning look on his face. He told me he had spotted something on the back of my left eye and wanted to have another Dr. look at it. Within a hour he had me at another clinic and another Dr was soon doing an examination. They concurred there was something of concern and immediately set up a special appointment for me with Dr Boldt at the University of Iowa Eye Clinic. I was there in two days. After a few hours of extensive observations, exrays, scoping and scanning I was diagnosed with Ocular Melanoma with a cancerous tumor of about 8MM growing behind my eye. I had no symptoms of any kind. First I was in denial and then in shock after I found out what could have happen if it hadn't been caught in time. Loss of vision or even loss of the eye was the least of the concern. They informed me that these tumors tend to leave the eye when untreated and almost always mastesise to the liver. Life expectancy at that point is very short. Fortunately, the tumor was just barely within the size that can be treated and they were able to perform the treatment at the University of Iowa, one of a very few places in the country that has a proven process of doing so. I have continued to see Dr. Hammer and Dr. Boldt over the years on a rotating 6 month basis. The tumor still remains but is basically just a scar on the back of my eye and barely detectable even with the scopes. I can't thank Dr Hammer enough for his care.


StarStarStarStarStar  — 

Staff is always friendly and professional. Dr. Ball and his nurse are always willing to answer questions. Love coming here!


StarStarStarStarNo Star She was very professional. — 

She was very professional.


StarStarStarStarStar Friendly and Respectful — 

From the moment you walk in their front door until you leave you are treated by friendly and respectful people. They make you feel like you are the most important person at that moment. Very refreshing!


Reply

Thank you!

StarStarStarStarStar Prompt caring service very much appreciated. — 

Prompt caring service very much appreciated.


Reply

Thank you!

StarNo StarNo StarNo StarNo Star My appointment was at 9:30 and I was 11:15 befo... — 

My appointment was at 9:30 and I was 11:15 before I saw a doctor. There is no reason someone should have to wait that long to see a doctor.


StarStarStarStarStar Sudden event in one of my eyes — 

I had an event in one of my eyes so I drove to Des Moines Eye Surgeons and was able to discuss the situation promptly that day. Follow up was arranged.