Reviews

I broke my glasses and was having a hard time. Dr. Ball got me in the same day which I really appreciate.

Mar 31, 2020

I received excellent care despite having to visit during the covid19 shutdown. Caring and personal attention were extremely apparent, and I left feeling assured that all that could be done at this time WAS done.

Mar 28, 2020

Staff is always very courteous and thorough with exams. Time is taken to answer any questions I may have.

Mar 20, 2020

I have been visiting this office for many years! I always get great care. I love Dr. Sarno and his nurse Kerry! Yesterday Kerry was out so I had Becky! She was so sweet and very knowledgeable! I couldn’t have received better care from any of the staff starting with the receptionist to the techs and wonderful Dr. Sarno!

Mar 19, 2020

Des Moines Eye Surgeons are Great They have Super Nurses & Staff Dr. Sarno is Fantastic Thank You to everyone at the Clinic

Mar 18, 2020

When there was a mix-up in my appointment time, the staff immediately worked me in the schedule with little wait time.

Mar 17, 2020

Great experience! Great provider and staff.

Mar 14, 2020

Served is great. Everyone is very nice & helpful. Dr. Steffensmeier explains everything to you. It's nice to have a doctor that is so caring about his patients & wants to make sure you have the best service.

Mar 14, 2020

Great as always! No need to add anything more.

Mar 14, 2020

Great experience. Satisfied patient.

Mar 11, 2020

Everyone treats you great

Mar 11, 2020

Always professional he friendly as well. Dr Hammer and staff are timely and courteous to the patient.

Mar 7, 2020

I have been a patient for DES MOINES EYE SURGEONS for some twenty (29) or more year`s. I have found DMES to be one of finest and best you will find in DES MOINES and the state of IOWA and the USA. Not only are they the best surgeons but provide excellent eye exam`s and one of the finest selection of eye glassware. Rev. Phil Carroll.

Mar 1, 2020

every one was a 10

Feb 26, 2020

Very caring staff. Answered all my questions in manner I could understand. Extremely clean facility.

Feb 19, 2020

Dr Ball is amazing! Thorough and to the point. I will never go anywhere else as I truly believe he cares to ensure my ears are as healthy as can be.

Feb 18, 2020

Very pleased with the care at this office.

Feb 15, 2020

I so appreciate the kindness, professionalism, and the ansewering of my questions. Really like Dr. Ball he made me feel so comfortable.

Feb 15, 2020

I have been using the service of Des Moines Eye Surgeons for over ten years. All staff has been professional, helpful, knowledgeable, accommodating and friendly. It is comforting to know that with the different areas of eye care used, i.e. check in, prescription review, eye drops, nurses, assistants, doctors, that the experience will always be positive and refreshing experience.

Feb 11, 2020

They are very professional and caring. Helpful with any questions. I would definitely recommend them!

Feb 6, 2020

Everyone there at Des Moines Eye Surgeons was very professional. Everyone from the receptionist to the doctor. I always enjoy going to my appointment.

Feb 1, 2020

First appointment, friendly, efficient office.

Feb 1, 2020

The entire process was very smooth and fairly quick. I was called back for an exam before even completing the paper work. Then waited for the next person to call me back. Again moved pretty quickly and they were very friendly and efficient. No one tried to sell me anything or pressure me at all. I was interested in hearing about lasik and I received a nice brief consult which provided options also. Upon check out they printed my prescription and off I went. Great, friendly staff with a very smooth process in place.

Jan 31, 2020

The entire staff is very professional.

Jan 29, 2020

Everything runs so smoothly but it doesn't seem we are being rushed through.

Jan 28, 2020

We needed to talk to one of their doctors on a Saturday regarding an urgent eye concern for my 19 year old daughter. I was immediately put through to Dr. Ball. (I did not need to wait for him to call back, like with many other doctor's offices. The answering service put me through to him right away.) Dr. Ball explained what to look for regarding more concerning issues and said he would call us the next day (Sunday) to determine how things had progressed. He called on Sunday and offered to meet with us that day before my daughter went back to college at Iowa State that night. He met us at the office and was very thorough with discussing next steps and what to do if this occurred again. Due to the potential damage this issue can cause quickly, he even told her where she could be seen in Ames so she didn't have to wait to see one of their doctors if the issue returned in the future. I couldn't ask for anything more than what Dr. Ball did. Amazing patient care and genuine concern for her well-being.

Jan 28, 2020

Great experience. All of the staff from reception to exam room were great. Dr. Steffensmier was very thorough and nice

Jan 23, 2020

A great place to entrust your eyes!

Jan 23, 2020

I enjoyed my time there and all people that helped me through the exam were very helpful.

Jan 23, 2020

I have always been pleased by the service I receive from Des Moines Eye Surgeons.

Jan 23, 2020

Best sincere, genuine caring eye doctor we have ever had for the last 11 years.

Jan 22, 2020

I have been going here for a long time. Always get me in quick and take care of my needs.

Jan 22, 2020

Knowledgeable, efficient, and friendly - the best!!!

Jan 17, 2020

A great experience as always!

Jan 10, 2020

Felt got a good exam and good info from Dr.

Jan 10, 2020

I can't say enough good things about my care with Dr .Matthew E. Raecker,M.D. He came in the office on a holiday and opened it up just for me. Dr. Raecker went above and beyond to help me. Dr. Raecker worked me in his appointments to see me two more times 2 days apart. I was there visiting my son in Des Moines, I live in Colorado. So I wasn't even his regular patient. Great Doctor. Rosemary Grenier (rosewood.farms@hotmail.com)579 Canterbury Court, Canon City, Colorado 81212. 719-275-4128

Jan 10, 2020

Most of the staff I met with were fine. There was one young man who did not introduce himself, did not make any eye contact with me, was chewing gum like it was his job and missed my eye with the dialation drops. Really felt like a side of beef on the assembly line. I think the work they do at this clinic is good, lacking in bedside manners. Training on how to greet and treat people would benefit everyone. Dr. seemed rushed to get me in and out.

Jan 8, 2020

Appreciated being reassured I did right thing by asking to be seen because of an alarming concern, although, as it turned out not urgent.

Jan 4, 2020

I have complete trust in Dr Hammer & his nurse, Deb. They are professional & caring.

Jan 1, 2020

Everything is good except my visits are almost 2,hours long from start to finish

Dec 20, 2019

Professional, knowledgeable, caring and courteous staff.

Dec 17, 2019

Professional service. Very little wait time. Staff that cares for your health.

Dec 11, 2019

My appointment was for 10:10 am on 12/9/19. I’m not sure what may have happened that morning but it was 11:55am before I was able to leave the office. I’m not sure why it took so long for me to complete my eye exam as I would not think it should take more than about an hour to complete an exam. I was very disappointed in how long this process took as I was not prepared to spend almost 2 hours at the office to complete this exam. I did not even get an apology for how long this process took.

Dec 10, 2019

Great Staff, have handle my eye issues well

Dec 4, 2019

Been seeing Dr Sarno for years and all the staff do a great job and always on time and friendly and professional

Nov 22, 2019

Everyone on Dr. Ball's team is professional as well as friendly. Cutting edge technology and unsurpassable expertise. My finicky eyesight has received their excellent care for over ten years.

Nov 22, 2019

I have been coming to Doctor Sarno for many years, and have recommended him to others. My brother and sister-in-law told me about him and I am very satisfied.

Nov 21, 2019

I found the whole staff at Des Moines Eye Surgeons to be friendly and extremely competent.

Nov 21, 2019

Your office is usually on time and the exam process is streamlined and thorough.

Nov 19, 2019

Always a very friendly helpful staff and in the 8+ years I’ve been going there I’ve never had to wait more then 5 minutes to be called to have my eyes checked.

Nov 5, 2019

My family and I have been going to Des Moines Eye Surgeons for over 10 years. Always excellent care and service!

Nov 5, 2019

Very efficient and personalized care!

Nov 2, 2019

Efficient quick appointment with great results

Nov 1, 2019

Everyone is so friendly, helpful and professional. I don't live in Iowa any longer, but I have no intention of transferring my eye care to anyone else.

Oct 31, 2019

Good experience. I have recommended them to many friends.

Oct 31, 2019

I appreciate the texted appointment reminders and friendliness of the staff. My routine annual exam was very efficient and thorough.

Oct 30, 2019

I have had a very positive experience with the staff during my appointments

Oct 29, 2019

Excellent healthcare professionals... Dr Ball is a good doctor.

Oct 25, 2019

It's fast, friendly and never boring. I must love going to the eye Dr.!! :) since I'm so near sighted, I value being able to see clearly.

Oct 23, 2019

Everyone is very friendly and helpful when I come in.

Oct 19, 2019

Very thorough exam. Dr Steffensmeier answered my questions about hereditary with glaucoma and macular degeneration. Always a good experience. Same with the contact department.

Oct 18, 2019

Friendly staff, on time and providing all the information needed after the visit

Oct 18, 2019

I am assuming the highest numbers represents the best rating and recommendations.

Oct 18, 2019

Unfortunately in this day & age, what you encounter in medical "professional" business is, at best, a corporate, glued on smile, sincerity. NOT with these folks! They know how to combine efficiency with a friendly, positive attitude. Their open, honest & knowledgeable responses create a positive, caring atmosphere in an environment that is often fraught with anxiety. Keep up the good work & make it even better!

Oct 17, 2019

Dr. Ball is very personable,skilled, thorough, professional, competent, supportive-of-his staff, timely and a delightful conversationalist who takes care to personalize his approach to both me and to my lovely wife. The only demerit proffered him is his choice of rather bland socks. If he were not so courteous, his likability would not show at all. We are exceedingly pleased.

Oct 15, 2019

Dr. Brad Hammer and the group at DM Eye Surgeons are top notch! I've always received individual attention, have never been rush and have all of my questions answered on an individual basis! I highly recommend them to anyone in need of eye care!

Oct 15, 2019

staff friendly, competent, fairly short wait time

Oct 15, 2019

I’m not sure why there is a charge for the doctor to examine my contacts. Isn’t it their job to do so and what do I have insurance for? I have been to 4-5 other doctors and have never had to pay for that. Very irritating.

Oct 12, 2019

I arrived a bit early but I was taken care of almost immediately. I didn’t have time to read the book I took to kill time. I filled out my online info which seemed to save time.

Oct 11, 2019

Online completion of pre-visit documents is a real plus and saves everyone quite a bit of time. On the appointment day, staff at reception were pleasant and courteous and sped the process along. The initial technical staff were genuinely happy to be helping and displayed a completely professional manner. These staff appeared practiced and technically adept. Dr. Hammer is a pleasant and engaging gentleman who took the time to explain what he was looking for and what the next steps should be. I am not surprised that he and Des Moines Eye Surgeons came so highly recommended by my primary care physician.

Oct 11, 2019

My first appointment with Dr. Raecker was a good experience.

Oct 11, 2019

Our son had cataracts surgery at Desmoines Eye Surgeons. He recommended the wye Dr. to me. I was very impressed. I have never had such an extensive exam. When I told my son I was impressed he said I told you so.

Oct 10, 2019

I have sent 3 friends to Dr. Hammer. All very pleased.

Oct 9, 2019

DMES are extremely professional and thorough. I always feel that I am their main priority. They are more than willing to answer any questions I might have.

Oct 8, 2019

Everything was great, except the price we had to paid for are written prescription. That should be included on everything , it a piece of paper.

Oct 5, 2019

The nicest people to work with. Always willing to help. I could not ask for a better place to get my eyes checked.

Oct 4, 2019

Very caring office and employees. Appt was during a several weather event. All pt and staff to go to basement. Staff very supportive to all.

Oct 2, 2019

My daughter had a great experience. Everyone was so friendly and great!

Oct 2, 2019

Very helpful. I formative

Sep 30, 2019

very good and complete, it was a pleasure

Sep 29, 2019

Efficient and friendly service

Sep 29, 2019

Management of the practice has always been excellent in my opinion. I respect Dr. Steffensmeier and have been pleased with his care for overfive years.

Sep 28, 2019

The exam was as usual, the best I have ever had. My doctor is well above the norm. Good doctor. The wait time in the waiting area is excessive. I would hope the organization.could reduce their overbooking to eliminate this issue.

Sep 28, 2019

Always professional, always friendly and always willing to work with you and explain things.

Sep 21, 2019

Every staff I encountered was friendly and knowledgeable.

Sep 20, 2019

The staff and Doctor were very friendly and professional The entire process was very efficient and quick.

Sep 20, 2019

I have been a patient of Dr. Hammer for years. He is very focused and attentive. I have complete confidence in his care.

Sep 19, 2019

Very prompt and courteous. Respectful of my time

Sep 18, 2019

Great service is provided but it took a long time to get through the exam. There were a lot of patients in the waiting area. Clearly the schedule was overbooked, making it very inefficient for the customers.

Sep 17, 2019

The people are friendly, professional and organized. You give me confidence!

Sep 17, 2019

I was very pleased with the service I was provided with all through the process of my eye exam. I felt it went relatively quickly and very smoothly.

Sep 16, 2019

Nice to be able to get appointment without a long wait time.

Sep 16, 2019

check in was very fast and the wait time from check-in to go back and start the exam was less than 5 minutes.

Sep 14, 2019

always appreciate quick appointments.

Sep 14, 2019

I have been very pleased with the attention I've received at Des Moines Eye Surgeons.

Sep 14, 2019

Because of the expertise of the Dr.s and staff at Des Moines Eye Surgeons I am alive today. Thought I was having a detached retina and they said my eyes were fine, and suggested and made an appointment for an ultrasound of my Carotid Artery and found that I was 99% blocked and needed surgery immediately. They saved my life. literally....

Sep 13, 2019

Nobody likes going to the doctor but your staff makes it a very comfortable experience. They were prompt and courteous. Dr. Hammer is great and I would highly recommend him to anyone looking for a physician.

Sep 13, 2019

Everyone was very pleasant and professional. I felt everyone cared, which is a rarity.

Sep 13, 2019

Not happy about not seeing the Dr. I have very bad eyes so my specialist recommended the dr. but yet I didn't see one.

Sep 13, 2019

Excellent customer service from all staff members.

Aug 4, 2019

everyone is very kind & professional

Aug 3, 2019

everyone is very friendly & professional

Aug 3, 2019

The doctor and staff are very helpful and respectful.

Aug 2, 2019

Have been seen at this facility for years. Always good customer service, kindness, friendly folks from reception to physician.

Jul 31, 2019

From the very first person in signing in to the last one in paying my part of the bill and setting up the next appointment, the entire staff is truly awesome! Everyone including the doctor are friendly and knowledgeable. You come away feeling they are definitely interested in providing the best service possible. Any questions I had were answered completely.

Jul 31, 2019

Always appreciate the efficiency of the office.

Jul 31, 2019

Professional, courteous and respectful of my time!

Jul 29, 2019

Dr. Baumhover is awesome! What more can I say?

Jul 27, 2019

Glad to see DMES online and reaching out to patients electronically.

Jul 25, 2019

I am very satisfied with my appointment, ease of registering & waiting time.

Jul 23, 2019

I have always had such a great experience with Des Moines Eye Surgeons. I have recommended your office to a friend who now goes there.

Jul 23, 2019

Very friendly and professional staff. Been going there for a number of years and have no desire to change.

Jul 19, 2019

Outstanding in every way! I have been coming here for decades. Every visit has been great; every physician and staff member is friendly, professional, skilled, and efficient.

Jul 6, 2019

The doctor is awesome.very friendly and helpful.

Jul 5, 2019

We've been happy with the service at Des Moines Eye Surgeons for decades.

Jul 2, 2019

Fun seeing Brad and Deb and the new kid who put the drops in my eyes.... thanks Aaron Jones

Jul 2, 2019

Just advised a friend to try Dr. Ball's services

Jul 1, 2019

Quick, competent annual eye checkups. Three different people looking at my eyes, reviewing my existing freckle (no change), my very early beginnings of a cataract (too slight for treatment, but let's keep an eye on it) and no signs of diabetic retinopathy despite being treated for diabetes for 20+ years). Lots of time for questions. What's not to like?

Jul 1, 2019

I feel like my eye surgeon is very competent and my eyes are getting the best of care

Jun 28, 2019

Great people. Great service

Jun 27, 2019

Friendly, professional, & efficient

Jun 27, 2019

love my dr steffenmeiers…...the best....since the office has older patients...the music is way off...too much...something light please to the ear ande nervous system

Jun 26, 2019

very professional, polite and efficient

Jun 25, 2019

Great place everyone very friendly

Jun 24, 2019

Very professional. I feel confident I am getting great care. Friendly staff.

Jun 24, 2019

Competent, friendly staff and doctor

Jun 24, 2019

Friendly, timely and very professional service.

Jun 24, 2019

5 stars. my experience was very easy and pleasant.

Jun 21, 2019

I have gone here for years and have always received the very best service. It is such a well run group serving many people at the same time with very little waiting. Everyone seems so organized. Dr. Sarno has been so great always!

Jun 19, 2019

Excellent service. The front desk and nurses are welcoming and make you feel at ease. The office is run efficiently.

Jun 19, 2019

Very efficient office & staff friendly

Jun 18, 2019

They are always efficient and courteous. Appreciate the great care we receive.

Jun 18, 2019

Appointment on time and questions thoroughly answered.

Jun 14, 2019

Dr. Sarno corrected my sight years ago and it is still holding up well. I am very appreciative of this and will continue going to him as long as I can. I hope he never retires.

Jun 14, 2019

everyone is very professional and caring. I feel very good about my decision to use Des Moines Eye Surgeons.

Jun 13, 2019

Great Eye Doctors who take the time to explain their diagnosis.,Support help very good

Jun 13, 2019

Had a good exam, no problems with my eyes, but couldn't address the vision problems i'm having, apparently their not related to the eye itself. but must be in the nerves or muscles controlling the eyes, or damage from the Statin drugs that have caused the problems.

Jun 13, 2019

Always nice people from check in to check out.

Jun 11, 2019

I love the office, everyone is fantastic. I’ve never left feeling like I didn’t receive the help and attention I needed for all my eye related issues. I liked it so much I recommended that my wife come here and she is afraid of anything that has to do with her eyes. She actually enjoys going now. A+

Jun 11, 2019

I had a great experience with Des Moines Eye Surgeons however the wait time was a bit much. I arrived 15 minutes early for my appt and was there for close to 2 hours, over an hour was spent waiting.

Jun 7, 2019

The staff and the foctor were nice and professional.

Jun 6, 2019

I was very pleased with Dr. Hammer and his entire staff during both of my cataract surgeries in May! Felt comfortable to have the surgery there.

Jun 6, 2019

Friendly people and I always feel that I get a good, thorough examination.

Jun 6, 2019

Always professional and everyone (without exception) is always very friendly.

May 31, 2019

Dr. Ball was recommended to me by my brother, a former Past President of the Academy of Ophthalmology. His work and care was excellent and I have been pleased by his followup. I have recommended him to several of my friends.

May 29, 2019

Dr. Sarno is the best and we thank the Lord for him being our eye doctor. With the Lord's love and prayers.

May 28, 2019

Have gone to Dr Hammer for years. He did my lasic surgery in 2005.

May 28, 2019

1st time patient I was impressed at the continuitity in the process of entering the door until check-out.

May 23, 2019

Easy check in and everything was done on a schedule.Very comfortable as each stage was handled professionally and quickly. the waiting areas were all clean and there were mag's to read if you so desired.

May 23, 2019

Very fast and efficient. Always take time to answer my questions.

May 22, 2019

Your technicians are so friendly and helpful. They they perform each of their jobs with efficiency and ease. We feel we could receive no better care from the drs or staff.Thank you for caring about your patients.

May 22, 2019

Just wish it took a little less time. Do a lot of waiting.

May 21, 2019

I love your team as they are always friendly and professional. I've got very poor vision and Dr. Hammer has kept on top of the various potential issues that can be present with such poor eyesight and communicated the matter to me. My eyes are in great health thanks to him and the team.

May 20, 2019

pleased with high level of performance and concerned attention to my eye health

May 19, 2019

I had just a small wait but everything went quickly and everyone is so nice. The location is easy to get to, also.

May 14, 2019

They were organized, efficient and everyone was extremely friendly. Dr. Ball did a great job explaining what was going on and helped me understand the issues with my eyes in a simple way. I would highly recommend Des Moines Eye Surgeons.

May 11, 2019

Always feel the genuine care and concern for my eye health, from the entire staff. They are timely and efficient from check in to check out. I like that I can purchase my glasses right there, also.

May 10, 2019

Very friendly staff, no waiting time, took the time to answer my questions, explained the exams, and informed me of my medial conditions.

May 10, 2019

I got chemical burns in my eyes several years ago. Dr. Ball saved my eyesight. I was brought into your office in late afternoon & Dr. Ball was still working on my eyes after your office closed. I firmly believe he saved my sight & I will continue to see him annually.

May 8, 2019

I am always very pleased with Des Moines Eye Surgeons. Dr. Hammer has been our ophthalmologist for years. He is the best!

May 2, 2019

I have gone there more than 20 years and always with the best possible results.

Apr 30, 2019

Excellent various eye tests very friendly

Apr 29, 2019

I was very pleased with the care I received during an after hours visit. He was on call for my physician from another practice. Would highly recommend him.

Apr 27, 2019

Dr. Ball and his staff are excellent. I have always been treated well, and my appointments have always been on time. Everyone is polite and helpful. I very much recommend this practice

Apr 24, 2019

I always feel the assistants take plenty of time with me and are willing to listen to whats going on with my eyes. They are gentle and helpful with drops, etc. I feel Dr. Steffenmier gives me good advice and tells me what's happening with my eyes too.

Apr 24, 2019

I wish they'd tried to put her n the regular chair rather leave her in the wheelchair because of the inability to do a more accurate pressure check for glc. I know it's getting more/more difficult for her to transfer from one sitting to another. Just wanted to make sure eye pressures are safest for her.

Apr 22, 2019

They were very thorough, Very friendly & knowledgeable Would strongly recommend Des Moines Eye Surgeons to everyone.

Apr 22, 2019

Fast service kind people. Great doctor. Stayed and had conversation! All around happy!!

Apr 21, 2019

Sherrie Young and Dr. AS are the best.

Apr 19, 2019

Always friendly and courteous employees

Apr 18, 2019

Excellent ophthalmologist!

Apr 18, 2019

The doctor did a very good job on my cataracts and follow up visits have been great with friendly assistants.l

Apr 15, 2019

The check-in personnel were very accommodating and friendly. They worked me in when I didn't have an appointment. Kelly Baumhover was excellent.

Apr 15, 2019

The office is extremely efficient. I was called into the exam room with 3 minutes of my arrival and was in and out in less than 35 minutes, including refraction. Very impressed. We are all very busy and it's wonderful to have an office that values the patient's time.

Apr 12, 2019

Everyone is very nice and knowledgeable.

Apr 11, 2019

Everyone is always so nice and helpful. Appreciate you all

Apr 11, 2019

Efficient, Professional, Intelligent, and Friendly

Apr 10, 2019

Very friendly and nice and knowlegeable

Apr 9, 2019

Des Moines Eye Surgeons help with keeping me current with eye exam and health on a yearly basis. When you arrive you receive a friendly greeting, minimal paper work, and for the most part a timely exam with a review of the previous year and the changes-if any-on the current visit.

Apr 9, 2019

Staff are competent, efficient and friendly. Service is excellent.

Apr 7, 2019

This is always an appointment that I do not fear. The staff is focused on client care and comfort. It is like you are being welcomed into your Aunt or Uncle's house for a family event!

Apr 5, 2019

Been coming to this office for years & have always stayed with my current doctor. Wouldn't go anywhere else.

Apr 3, 2019

Top notch professionals! Easy access, place is very clean. So glad I picked Dr. Steffensmeier to perform my LASIK!

Apr 3, 2019

Everything was great up until I checked out. The person checking me out had no personality at all. I felt as though I was interrupting her stuffing envelopes!

Apr 2, 2019

I've been seeing Dr. Sarno since 2008. Of course I'm satisfied.

Mar 28, 2019

The staff is great, from check-in to check-out. They always keep you informed of what is happening. I would not trust my eyes to anyplace else. Dr. Sarno is the greatest I have seen him for over 35 years.

Mar 28, 2019

Had two cataract surgeries nearly 20 years ago. Has worked well.

Mar 28, 2019

Was very pleased with the treatment and also pleased with the nurses that took care of me before and after surgery. One of the best doctors out there would highly recommend for anyone looking into any eye surgery.

Mar 27, 2019

I would highly recommend Des Moines Eye Surgeons. Dr Ball has been my eye doctors for over 20 years and he and his staff have always provided excellent care.

Mar 22, 2019

It was a very pleasant experience...

Mar 21, 2019

Moving from one area to the next was easily done with appropriate wit time. Dr. S suggested that my wife talk to the contact lens specialist about a problem she had taking out lenses. He said she may have tips. We waited over 20 minutes to speak to her. She was very busy and could not respond at the time. No call back was ever done. That was disappointing.

Mar 19, 2019

Most comprehensive eye exam I have had to date. The process was very effecient and professional. All the technicians were very considerate, and I felt very comfortable with Dr. Sarno.

Mar 18, 2019

Processing runs a little too fast between patient & doctor assistant, and between patient & checkout desk. A 'Patient Portal' would accommodate the patient quite well for things like access to prescriptions, when the ball is dropped by assistant and checkout desk. Receiving the prescription by USPS is not efficient when the patient lives in an area where mail service is 2-stars at best.

Mar 14, 2019

I rarely wait longer than 5 minutes before seeing each tech and the doctor. They are efficient and professional and make me feel comfortable.

Mar 12, 2019

Dr. Sarno and the entire staff are fantastic.

Mar 12, 2019

The staff is great and always very helpful and understanding and Dr. Steffensmeier is awesome in giving me feedback on my eye problems and what is best to do. Great place to have eyes checked and large selection of eye wear to choose from. Very knowledgeable in all areas.

Mar 12, 2019

The staff in general are very nice, however are Dr. Steffensmaier does not do well with the elderly. My mother likes to talk and he does not take the time to listen to “non related” conversation. Twice I saw him mention to his assistant to get her out of the room. Amazingly enough, my co-worker has said the same thing.

Mar 11, 2019

Many years of great care.

Mar 10, 2019

Everyone was helpful, friendly and made the visit pleasant.

Mar 10, 2019

Des Moines Eyes Surgeons - Excellent Opthamalogical expertise delivered in a caring environment. Dr. Sarno is a tremendous ophthalmologist. I would never think of consulting any other physician for the care and treatment of my eyes. He is supported by a wonderful, caring staff.

Mar 9, 2019

Dr Hammer and supprt staff are top drawer!

Mar 7, 2019

I was treated like family at the office. They explained everything to me.

Mar 5, 2019

This place had made my eyes feel great.

Mar 4, 2019

Entire staff is professional.

Mar 4, 2019

The clinic has great personnel and I am pleased with doctor Steffensmeier

Feb 26, 2019

Your office is run in a highly professional manner. All personnel are polite, friendly and respectful.

Feb 25, 2019

Everyone in the office are most personable and friendly. The staff makes one feel very welcome.

Feb 25, 2019

Courteous and fast. Nothing but praise for all your staff!8

Feb 23, 2019

I tell everyone about you. I've passed out I don't know how many of Dr Ball's business cards in the last five years. The reason is the office staff -- well Dr Ball is great too, but I have never been in a professional office where everyone I come in contact with is as warm and friendly as well as professional as your whole staff is.

Feb 22, 2019

I have always received quality treatment at the Des Moines Eye Surgeons. From routine patient care to surgery they are excellent.

Feb 21, 2019

Thank you for a very pleasant experience in all areas of my eye exam.

Feb 20, 2019

Always friendly and helpful. Not too long to wait. Listens to what I have to say. Easy check in and out. Free face masks for cough ears and virus control.

Feb 20, 2019

Fast and friendly service.

Feb 19, 2019

Very good service courteous staff

Feb 18, 2019

Always very thorough and knowledgeable. Friendly staff.

Feb 18, 2019

Every one I came in contact with was kind and had a smile.

Feb 13, 2019

I have enjoyed the quality service over the years and recommend your service to others.

Feb 12, 2019

Very friendly and professional. Dr. Ball is excellent and I wouldn't trust anybody else.

Feb 9, 2019

I am only giving the office environment a "fair" because there is no restroom convenient to use like at Wolfe Clinic. You can't "go" in between getting your eyes dilated and checked by the doctor because you don't know if you'll have time, since the restroom is out in the front entrance. Also, you do not have a handicap accessible restroom. The door is too heavy for me to open, so afterwards,one of the girls offered to accompany me and open the door for me, wait on me, and then open it again to help me out. I appreciated her immensely. But it would be better to have a push-button door on the restrooms like you have on the front entrance.

Feb 8, 2019

Everyone was friendly, helpful and knowledgeable.

Feb 4, 2019

The doctors at DSM Eye Surgeons are extremely caring. They take their time, explain what and why they do throughout each step. They truly invest themselves into giving you the best care possible. Starting with the front desk and all support staff you feel welcomed and treated with the utmost respect.

Feb 1, 2019

My experience at DSM Eye Surgeons has always been pleasant. I'm in and out within an hour, so I feel my time is respected. The atmosphere in the office is relaxed and friendly.

Jan 31, 2019

I've always been very happy with services.

Jan 29, 2019

I always receive the best care,My concerns are always addressed.

Jan 28, 2019

My appointment was on time. Everyone from the front desk to those technicians who submitted eye testing on me where very courteous and professional. My doctor gave me a thorough examination and does an awesome job of explaining everything. I highly recommend these services.

Jan 28, 2019

I've always liked the service and people at Des Moines Eye Surgeons.

Jan 28, 2019

The online information and reminders are great.

Jan 25, 2019

I felt very well cared for and that every employee I interacted with cared about my eyesight.

Jan 22, 2019

Staff was very welcoming. After check in, the wait was minimal. The various stages of the visit were to the point with hardly time to get more than one article read between parts of the visit. The staff answered my questions explaining the purpose of the various steps taken. Peace,

Jan 22, 2019

So pleasant and professional

Jan 22, 2019

This is always a quick and easy appointment to attend. Short wait time, all procedures explained, they have this down to a science!

Jan 21, 2019

My visits are always so pleasant. The whole staff at Des Moines eye surgeons are great!!

Jan 18, 2019

Needed to see eye doctor for eye problems. Got in the next morning.

Jan 18, 2019

Was an overall good experience.

Jan 16, 2019

I was very satisfied with the nurses, Doctor and staff.

Jan 16, 2019

Everyone is very kind and very professional

Jan 15, 2019

Great service! Staff was polite and professional. Dr. Hammer is great!

Jan 14, 2019

There was no wait time for my appointment. The staff was efficient and friendly and put me at ease immediately.

Jan 14, 2019

The practice is managed very well. There is little waiting time, the handoffs from technicians, nurses, etc. to doctors is smooth and efficient and the doctors are excellent.

Jan 13, 2019

I have always been satisfied with the services I have received from Des Moines Eye Surgeons and I've been going there for years.

Jan 12, 2019

I know MC reimbursement is been cut severely but I do not feel Dr. Hammer spends enough time with me. Exam is rushed through . Less than 8 minutes to wait to have eyes dilated seems a little quick.

Jan 10, 2019

Very organized, thoughtful, and caring. The best!

Jan 10, 2019

Every thing went well and always does.

Jan 10, 2019

Your staff was very friendly and professional.

Jan 4, 2019

The office was expertly and efficiently run.

Jan 3, 2019

Very attentive to your needs and always listen to what you have to say and really seem to care about your eye health. Always prompt.

Jan 3, 2019

Everyone in the office was very friendly and professional. I felt like they all knew what they were doing very well. The doctor was good at communicating with me and at listening to my questions/concerns. I'm glad I chose this office.

Jan 1, 2019

Dr Baumhover is very thorough in my overall health especially as related to my eyes.

Dec 29, 2018

Dr. Sarno is an excellent eye doctor and surgeon.

Dec 29, 2018

Great reception& treatment

Dec 27, 2018

Have been more than satisfied with the conscience servie

Dec 27, 2018

Very nice people. Always in a pleasant mood and will answer any questions you may have.

Dec 27, 2018

Des Moines Eye Surgeons has provided excellent care for me!!

Dec 26, 2018

My treatment was very well done. I am a very happy patient.

Dec 25, 2018

I changed eye doctors about two years ago and I am very pleased with Dr. Raecker and the staff. I have put my trust in their care and feel extremely confident in the diagnosis and treatment of my eye health. I can walk in and be out within about an hour feeling that the time I spent was very productive.

Dec 20, 2018

Excellent prescriptions! Thank you Dr. Brown!

Dec 19, 2018

Great service! Efficient use of time.

Dec 19, 2018

This is my first online presence. If it is anything like your services that I have received over the years in the office, I would say it will be very easy to support

Dec 17, 2018

Your facility is clean and welcoming. The wait time was very appropriate. Staff is friendly and professional.

Dec 17, 2018

I was see pro,mptly and appreciated that service

Dec 14, 2018

always kind, and patient and ask questions to better understand my concerns. great staff

Dec 14, 2018

Staff members need to work on introducing themselves to the patient.

Dec 12, 2018

I am very please with the Services offered at Des Moines Eye Surgeons

Dec 12, 2018

Friendly and professional service.

Dec 11, 2018

I have always received the best of care and the highest level of service from this office. Thank you very much!

Dec 10, 2018

All the people I delt with were very professional and kind.

Dec 10, 2018

Friendly staff and knowledgeable doctor who is easy to talk to

Dec 8, 2018

Very thorough and services you can trust.

Dec 7, 2018

I feel very confident when I am under the care of Dr.Raecker.

Dec 7, 2018

I used to like going to your office, but lately I barely have 5 minutes with the doctor. I noticed a comment on your website where someone said they felt herded like cattle. I totally agree! I like my doctor doctor and the people, but I dont like that feeling of being one of a mass.

Dec 6, 2018

The practice always seems to place a value on my time, as I never have to wait for more than 5 minutes before someone has placed me in an exam room and begun the consultation. Dr. Baumover leaves the impression that she genuinely has MY eye health at the top of her priorities. Always professional and kind. Always a pleasant experience.

Dec 6, 2018

Everyone & everything was awesome

Dec 4, 2018

Great professional service

Dec 4, 2018

Dr. Hammer and his staff are very friendly and very efficient. I had cataract surgery on both eyes. On both surgeries they were right on time and took very little time. I had worn glasses for 55 years and now only use reading glasses to read. Dr. Hammer made followup calls to me at home the day of surgery to see if I was doing okay. That impressed me! I had to have a little laser followup procedure done, which went great also. Walked out of the surgery center being able to see great.

Dec 2, 2018

My first visit to the DM Eye Surgeons was outstanding. Great, friendly staff, with the latest technology. My appointment was conducted very professionally and expeditiously. I highly recommend this practice.

Dec 1, 2018

In order to get my $100 rebate from my Acuvuw contact order I need the paperwork from tiur office. The contacts have been delivered and I am still waiting on the paperwork required from the office. This is a delay every year that I wish I could have when I leave the office. Thanks for listening.

Nov 29, 2018

I have been served here for many years. I have always been treated with the utmost respect and courtesy. I have never had to wait for routine appointments. Very good care.

Nov 28, 2018

I first met Dr. Raecker several years ago when he had a Fellowship with Dr.Greiner in Iowa City whom I was seeing at that time. I have continued to see him since he joined Des Moines Eye Surgeons in West Des Moines. I feel that he and his assistant, Bre, have provided me with the very best of care and I couldn't be more pleased. They, as well as SherrieYoung who fitted me with contacts, have all been wonderful. I could not have asked for better care than I have received from the entire staff at Des Moines Eye Surgeons!

Nov 27, 2018

5 stars. You guys are fast and always friendly. I like to come and know I will be out in a little over a hour. Doesnt take up my whole day.

Nov 23, 2018

The last 2 years my time in the office has been over 2 hours,last year it was so late the receptionist could not even tell me what I owed and then get 2 separate bills after that

Nov 22, 2018

You can find out online about doctors and procedures and important information

Nov 21, 2018

The dr was very caring and gentle

Nov 21, 2018

Very good service throughout

Nov 20, 2018

I feel like I’m accomplishing a transaction instead of being treated like a patient here - go through round one, wait, go through round 2, wait, etc. so they can check things off the list. I don’t enjoy my experiences before seeing the provider.

Nov 19, 2018

Everyone was professional and friendly and I felt they knew how to help me with my eye problems.

Nov 19, 2018

The staff and physicians are the best!

Nov 16, 2018

Generally on time, always friendly service and very knowledgeable.

Nov 15, 2018

Always have good service from friendly and skilled staff. Dr Sarno is the best!

Nov 15, 2018

I enjoyed the front office staff and reception, as well as the nurse that took me back. However, when I was with the doctor he was very short, seemed like he was in a rush, was not personable, and I didn't feel listened to. I was/have been in a lot of pain and he offered little to no suggestions on how to make it better since there was nothing wrong with any of my results. When I had to do some extra tests, those people didn't make the experience much better. Very rushing and not personable. The only positive parts about my experience was the ease of making an appointment, the front staff, and the initial nurse. Other than that, I am not very pleased.

Nov 15, 2018

Dr. Bradley Hammer has been my eye doctor for many years. He is the BEST.

Nov 12, 2018

Thank you - everyone is always very nice! The process is quick and fast - in and out of rooms for various tests.. I leave with a clear understanding of why I am coming to see you and my results. thank you very much!

Nov 12, 2018

Dr. Sarno is in a class by himself. He's warm and caring and never makes me feel like he's in a hurry to move on to his next patient. His exams are thorough and he takes the time to explain his findings. I hope he never retires!

Nov 8, 2018

I was disappointment in DR Hammer. He was very short with me today. I have recommended so many customers to him.

Nov 8, 2018

Very professional in our specs. Lovely place to do business.

Nov 8, 2018

Excellent service, Great staff and assistants and doctor is very professional and open to discuss issues that are being experienced I would recommend doctor and staff here.

Nov 8, 2018

Everyone very nice, makes you feel comfortable!

Nov 7, 2018

I like to let people know where I have my eye care at. I also recommend Dr. David Ball.

Nov 7, 2018

I'm not sure what you are asking here, but my experience with Dr. Raecker and your facility was totally positive. Everyone was very professional, yet very friendly and nice.

Nov 7, 2018

Everything looks fine. I've changed my license so that there is no problem driving without glasses.

Nov 7, 2018

Very prompt and attentive staff. Have never had to wait more than a few minutes during my appointment time.

Nov 7, 2018

I did not receive my change of eye lense for my left eye

Nov 7, 2018

I think Dr. Sarno and his office are great!

Nov 7, 2018

Excellent care and surgery, appointments and follow up we're fine.

Nov 7, 2018

My latest visit was handled quickly and efficiently.

Nov 7, 2018

I have been seeing Dr Hammer for about 9 years. I may not even be alive at this point if it wasn't for Dr Hammer's amazing talent and caring. Over the years I had always seen Optometrists for my vision needs. Because of having Type II Diabetes my family doctor, Dr Doug Timboe, highly suggested I start see an Ophtamologist so they could perform the proper testing for damage. During my first visit to Dr Hammer, he was doing a very extensive examination of my eyes with strong lights and hand held scopes. All of a sudden, his jaw dropped and he had a very concerning look on his face. He told me he had spotted something on the back of my left eye and wanted to have another Dr. look at it. Within a hour he had me at another clinic and another Dr was soon doing an examination. They concurred there was something of concern and immediately set up a special appointment for me with Dr Boldt at the University of Iowa Eye Clinic. I was there in two days. After a few hours of extensive observations, exrays, scoping and scanning I was diagnosed with Ocular Melanoma with a cancerous tumor of about 8MM growing behind my eye. I had no symptoms of any kind. First I was in denial and then in shock after I found out what could have happen if it hadn't been caught in time. Loss of vision or even loss of the eye was the least of the concern. They informed me that these tumors tend to leave the eye when untreated and almost always mastesise to the liver. Life expectancy at that point is very short. Fortunately, the tumor was just barely within the size that can be treated and they were able to perform the treatment at the University of Iowa, one of a very few places in the country that has a proven process of doing so. I have continued to see Dr. Hammer and Dr. Boldt over the years on a rotating 6 month basis. The tumor still remains but is basically just a scar on the back of my eye and barely detectable even with the scopes. I can't thank Dr Hammer enough for his care.

Nov 7, 2018

Staff is always friendly and professional. Dr. Ball and his nurse are always willing to answer questions. Love coming here!

Nov 7, 2018

She was very professional.

Nov 7, 2018

From the moment you walk in their front door until you leave you are treated by friendly and respectful people. They make you feel like you are the most important person at that moment. Very refreshing!

Nov 7, 2018

Prompt caring service very much appreciated.

Nov 7, 2018

My appointment was at 9:30 and I was 11:15 before I saw a doctor. There is no reason someone should have to wait that long to see a doctor.

Nov 7, 2018

I had an event in one of my eyes so I drove to Des Moines Eye Surgeons and was able to discuss the situation promptly that day. Follow up was arranged.

Nov 7, 2018