Alchemy Orthotics and Prosthetics

Wil Sundberg, CPO

Star Star Star Star Star 100 Reviews

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Reviews

StarStarStarStarStar  —    (Patient since 2020)

the staff is very knowledgeable and easy to work with


StarStarStarStarStar Great! We will happily reffer here and be back.... —    (Patient since 2020)

Great! We will happily refer here and be back.


StarStarStarStarStar Staff worked very well with me. I appreciated t... —    (Patient since 2020)

Staff worked very well with me. I appreciated the care and concern involving all matters including billing!


StarStarStarStarStar Clean office. Very knowledgeable employees. Qui... —    (Patient since 2020)

Clean office. Very knowledgeable employees. Quick service.


StarStarStarStarNo Star I’m disappointed that the insole material cost ... —    (Patient since 2018)

I’m disappointed that the insole material cost me $24 for a pair. You have me over a barrel though. Without it, my orthotics would have to be repaired 4 four times a year (that’s about how often I wear through the insole layer). I really wish the material lasted longer or was more reasonably priced.


StarStarStarNo StarNo Star Not loving my shoe inserts —    (Patient since 2020)

Not loving my shoe inserts


StarStarStarStarStar i have recommended you to others. —    (Patient since 2020)

i have recommended you to others.


StarStarStarStarStar Very friendly, courteous, and professional. On ... —    (Patient since 2019)

Very friendly, courteous, and professional. On-time appointment. Quickly analyzed the situation. Was able to address a height adjustment and scheduled follow-up for the new leg.


StarStarStarStarStar I had two other experiences with Crowe boots wh... —    (Patient since 2020)

I had two other experiences with Crowe boots which did not work out for me. Brittany took the time to listen to me as I explained what didn’t work and designed a brace which is functional and comfortable. I wear this brace all day with no discomfort. Brittany is awesome.


StarStarStarStarStar My visit was community concious with social dis... —    (Patient since 2020)

My visit was community concious with social distancing and protective mask safety measures enforced.


StarStarStarStarStar Friendly and fast. Helpful and my young man en... —    (Patient since 2019)

Friendly and fast. Helpful and my young man enjoys his visit every time


StarStarStarStarStar Exceptional service —    (Patient since 2020)

Exceptional service, quality materials, concise information, skilled and professional.


StarStarStarStarStar Very professional, honest , friendly and most o... —    (Patient since 2019)

Very professional, honest , friendly and most of all very knowledgeable. Thank you Alchemy for all the service you provided for my daughter. Awesome staff!!!!


StarStarStarStarStar Very pleasant staff, good listener to my unique... —    (Patient since 2020)

Very pleasant staff, good listener to my unique foot problems, very informed, & very helpful for brands recommended.


StarStarStarStarStar Quick and professional service and on short not... —    (Patient since 2018)

Quick and professional service and on short notice.


StarStarStarStarStar Friendly professional service.  —    (Patient since 2019)

Friendly professional service.


StarNo StarNo StarNo StarNo Star awful communication  —    (Patient since 2020)

I don't even know where to start. The communication between Alchemy and the patients is really poor. I came in over a month ago to get fitted for a brace and have heard nothing. Every time I call it's an answering service that takes my message, but no one ever gets back to me. Very disappointed


StarStarStarStarStar Wil and the staff are so very patient. They too... —    (Patient since 2020)

Wil and the staff are so very patient. They took time to answer all of my questions. I appreciate that they take the necessary precautions deemed at this time [novel coronavirus] while still providing the critical services so needed. Thank you. March 2020


StarStarStarStarStar First time using Alchemy  —    (Patient since 2020)

This is my first time using Alchemy and the staff is very friendly and professional. My appointment was in the midst of Covid-19 and they made sure to take precautions with having hand sanitizer available which was very nice. The provider (I think his name was Shawn?) was able to discuss new options for AFOS since I haven't worn them in a long time. It was nice to have someone who listened to my needs and concerns rather than the same old standard AFO bracing. They have the cutest office dog too! Mave was a hot to be around and made me feel right at home and even sat with me during my appointment!


StarStarStarStarStar Fairbanks Alchemy Orthotics —    (Patient since 2019)

As Always...friendly, helpful, professional; a place you look forward to visiting, instead of dreading your visit.


StarStarStarStarStar My daughter is been so blessed to be a part of ... —    (Patient since 2019)

My daughter is been so blessed to be a part of the Alchemy . Very professional and knowledgeable it comes to my child needs. Very Clean and very family oriented. Thank you Alchemy for the job well done!!!


StarStarStarStarStar Rick always does a great job.  —    (Patient since 2019)

Rick always does a great job with prosthetic fittings and is always available to make adjustments later if necessary. Great customer service.


StarStarStarStarStar Professional, personable, knowledgeable, service —    (Patient since 2020)

Your craftsmanship is amazing. As a parent often in hectic situations I appreciate you truly listening to concerns, answering questions and providing options unlike other places which try to push preferred gear. Bonus is all the design and color options to customize!!!


StarStarStarStarStar Excellent!!  —    (Patient since 2020)

Front the receptionist, the assistant, to the provider it was very professional, friendly, and the environment felt very welcoming.


StarStarStarStarStar The staff was great and very friendly. I only w... —    (Patient since 2020)

The staff was great and very friendly. I only wish that the entrance to the clinic had a wheelchair chair friendly door that could be opened via button.


StarStarStarStarStar The survey questions have very little if any co... —    (Patient since 2020)

The survey questions have very little if any correlation to the core business of fitting and making orthotics and/or prosthetics.


StarStarStarStarStar I appreciate taking part in the decision-making... —    (Patient since 2020)

I appreciate taking part in the decision-making during visits at Alchemy. The providers are willing to openly discuss complex situations and I believe this behaviors lends better outcomes.


StarStarStarStarStar These people rock !!! —    (Patient since 2018)

These people rock !!! Great to work with they are with you all the way through the process. I wont be going anywhere else.


StarStarStarStarStar Superior service and experience  —    (Patient since 2020)

Excellent staff. Knowledgeable providers. Quality products that they back up.


StarStarStarStarNo Star Very friendly staff! He explained things to me ... —    (Patient since 2020)

Very friendly staff! He explained things to me easily so that I would understand.


StarStarStarStarStar You always go the extra mile to follow up with ... —    (Patient since 2019)

You always go the extra mile to follow up with me by phone or to fit me in when plane is late or whatever. ( I live on kodiak).


StarStarStarStarStar Dr. Will was great with the kids-  —    (Patient since 2020)

Dr. Will was great with the kids- very personable and kind


StarStarStarStarStar Great service and follow up. Always available ... —    (Patient since 2019)

Great service and follow up. Always available to help and answer questions and make changes as needed.


StarStarStarStarStar Great Service —    (Patient since 2018)

Everyone is so nice when I call or come to the office. I would recommend them to whoever need their help. They are a 5 Star Service.


StarStarStarStarStar Great staff; very helpful and friendly. —    (Patient since 2019)

Great staff; very helpful and friendly.


StarStarStarStarStar Will and staff always take time to problem solv... —    (Patient since 2018)

Will and staff always take time to problem solve my issues. My prosthetic is doing great.


StarStarStarStarStar The Alchemy staff did not disappoint me. Had me... —    (Patient since 2019)

The Alchemy staff did not disappoint me. Had me up and walking in just a few short sessions. Very friendly groups. Also recommended by several of my physical therapists and ortho surgeons. I also saved the expense of trips down to Seattle where the VA originally had wanted to send me. Great service. Even the mascot dog was friendly (although he kept the chewy doll I tried to take away.)


StarStarStarStarStar Absolutely wonderful place! —    (Patient since 2019)

Absolutely wonderful place! Phenomenal with kids and great quality braces! My daughter has had no issues with the braces not fitting properly and we have been seen the same day anytime we needed help with something! Highly recommend!!!


StarStarStarStarStar Friendly and efficient. Fun office design  —    (Patient since 2019)

Friendly and efficient. Fun office design


StarStarStarStarStar They were friendly and kind and professional an... —    (Patient since 2019)

They were friendly and kind and professional and fast. Jessica is so excited about her AFO’s! Thank you for making an extra thing fun!


StarStarStarStarStar Very friendly and knowledgeable.  —    (Patient since 2019)

Very friendly and knowledgeable.


StarStarStarStarStar Amazing —    (Patient since 2019)

We didn’t initially have an appointment, and the staff was able to easily accommodate the travel needs of our family and get our little one in. Amazing experience. Hoping for a hand for the holidays.


StarStarStarStarStar Very professional and very friendly people! Ve... —    (Patient since 2019)

Very professional and very friendly people! Very clean place.


StarStarStarStarNo Star Easy to deal with. The only negative comment I ... —    (Patient since 2019)

Easy to deal with. The only negative comment I would have is this irritating element of the survey that DEMANDS a 20 character review.


StarStarStarStarStar Flexible —    (Patient since 2019)

Allowed a 1.5 yr old to explore around the office and meet the dog!


StarStarStarStarStar Highly recommended.  —    (Patient since 2019)

Highly recommended. Sean was great. I've only been wearing my new orthodic inserts for two days but the foot pain is almost completely gone.


StarStarStarStarNo Star  —    (Patient since 2019)

Appreciate the time taken with me to insure my needs were met. Wish the treatment room chairs were more supportive for those of us with back issues.


StarStarStarStarStar Will and his team are amazing!  —    (Patient since 2019)

Will and his team are amazing!


StarStarStarStarStar Very friendly and professional —    (Patient since 2019)

Very friendly and professional


StarStarStarStarStar Ms.  —    (Patient since 2019)

Timely appointment as I was leaving in a week on a trip.


StarStarStarStarStar  —    (Patient since 2018)

These orthotic sure help me to walk a lot more safely and be able to balance myself a whole lot better.


StarStarStarStarNo Star Awesome service for the first time there...than... —    (Patient since 2019)

Awesome service for the first time there...thank you!


StarStarStarStarStar Wonderful with children  —    (Patient since 2019)

They were so patient and kind, my son is almost two and the woman who measured his feet let him touch the tools and talked to him and even sat on the floor and let him take his time getting comfortable around her. Another thing I really liked is I got a text message the night before to confirm my apt and I thought it was programmed but it was an actual person from the place texting me, so handy!


StarStarStarStarStar Alchemy Orthotics and Prosthetics is a wonderfu... —    (Patient since 2019)

Alchemy Orthotics and Prosthetics is a wonderful and much needed addition to the medical services community of Fairbanks, Alaska. The practice is easily accessible, the staff are knowledgeable and pleasant. My questions were answered in full and my concerns were addressed in a caring and professional manner. Braces and orthotics were assembled and available for my use in record time. As a medical provider myself, I will not hesitate to refer my patients with prosthetics or orthotics needs to this practice.


StarStarStarStarStar We love you guys! You guys are always on top of... —    (Patient since 2018)

We love you guys! You guys are always on top of things and super friendly. Not to mention Maeve is the sweetest!!


StarStarStarStarNo Star My prosthetic is still in need of adj —    (Patient since 2019)

My prosthetic is still in need of adjustment


StarStarStarStarStar The service was awesome. I even had to go back... —    (Patient since 2019)

The service was awesome. I even had to go back the next day to fix the insole and there were no problems.


StarStarStarStarStar Will is uber talented. This is the second time... —    (Patient since 2018)

Will is uber talented. This is the second time he has assisted in the making of orthotics for our son. I really appreciate his knowledge base and practicality when it comes to assessing his situation and coming up with orthotics that would work for him.


StarStarStarStarStar The clinic is very savvy, and they interact wit... —    (Patient since 2018)

The clinic is very savvy, and they interact with the patient and makes the visit go smoothly


StarStarStarStarStar Since there has been such a long lapse since I ... —    (Patient since 2019)

Since there has been such a long lapse since I was last there, I would appreciate a quick look into my records before we next makee changes. I will have note sent from my podiatrist in addition to notes you have from Ginnie Oliver. Thanks I appreciate the positive attitude of staff and general ambiance! Some of my ratings are due to infrequency of my visits and therefore perhaps I am more needy of resolution. Susan Braund


StarStarStarStarStar Great company!  —    (Patient since 2019)

Cool office and really friendly staff. Everyone was super nice and knowledgeable


StarStarStarStarStar Thank You Will and Brianna, you make things eas... —    (Patient since 2019)

Thank You Will and Brianna, you make things easier


StarStarStarStarStar Staff are very friendly and knowledgeable. We w... —    (Patient since 2019)

Staff are very friendly and knowledgeable. We were very pleased with our service.


StarStarStarStarStar The adjustment issue is resolved. Nailed it on ... —    (Patient since 2018)

The adjustment issue is resolved. Nailed it on the money. Socket fit is back to right on target.


StarStarStarStarStar Friendly & Upbeat Staff —    (Patient since 2019)

Having an unpleasant situation of an injury where I needed professional experience I had a great appointment from start to finish at the Fairbanks office. This made me optimistic about my recovery. Every part of the experience was excellent even when I went back for a readjustment.


StarStarStarStarStar Very pleased with my experience with Alchemy. C... —    (Patient since 2019)

Very pleased with my experience with Alchemy. Chris has been working tirelessly on my issue. The entire staff as well as the owner Will have been most helpful. Again a fine job !!


StarStarStarStarStar I have already submitted my comments. This is t... —    (Patient since 2019)

I have already submitted my comments. This is the second review I've been asked to fill out.


StarStarStarStarStar  —    (Patient since 2019)

Very friendly and helpful. Wonderful to work with.


StarStarStarStarStar I’ll start with a Thank You to Dr. Milan Bajmoc... —    (Patient since 2019)

I’ll start with a Thank You to Dr. Milan Bajmoczi at Fairbanks Memorial for recommending Alchemy Orthotics and Prosthetics as the place to go have my prosthetic leg made to order. He only goes with the best and in my opinion he hit the nail on the head. From talking with Joel setting up my first appointment to yesterday going in for a quick adjustment with Rick, only the best care and treatment. There are no other guys in all of Alaska that could have been more kind, fun, and in tune with their clients. These two know what to do, how to get the job done and, all with smiles and encouragement. So, I Thank You and want you to know how very much I love you both. You’re in my prayers. JuDee Shank


StarStarStarStarNo Star Alchemy is supportive. They make the effort to ... —    (Patient since 2019)

Alchemy is supportive. They make the effort to make things right.


StarStarStarStarStar Fran —    (Patient since 2019)

All I can say is thank you so much for the wonderful care and help I received. My only regret is that I didn't know about this incredible gentleman, his beautiful dog, and your amazing organization until long after I had needed a prosthesis. But now I do, and I would recommend you in an instant.


StarStarStarStarStar Very helpful ! So glad we choose Alchemy —    (Patient since 2019)

Very helpful ! So glad we choose Alchemy


StarStarStarStarStar Very helpful. Takes time to listen and answer q... —    (Patient since 2019)

Very helpful. Takes time to listen and answer questions


StarStarStarStarStar Highly recommended —    (Patient since 2018)

Everyone I talk to who has a prosthetics I recommended Alchemy.


StarStarStarStarStar Brie and Chris and the office dog Maeve all mad... —    (Patient since 2019)

Brie and Chris and the office dog Maeve all made me feel welcome, supported, and that I was in Good Hands from start to finish. Great listening skills translated to great performance / production, I am so pleased with Alchemy’s Outstanding Service and Followup!!!


StarStarStarStarNo Star the technicians are very helpful.  —    (Patient since 2019)

the technicians are very helpful.


StarStarStarStarStar Superior Customer Service and Customer Care —    (Patient since 2019)

My daughter has been receiving service with Will who owns Alchemy for 6 years. My daughter feels comfortable with Will, and he is amazing at getting a teenager to engage with him during appointments when its obvious that she inst too enthusiastic about being there :) Will's bedside manner supersedes any other providers in the Fairbanks area. His humor and sarcasm is a welcomed change to the boring and mundane appointments that my daughter hates. My daughter would be unable to walk if it wasnt for Will, and his timely turn around for her AFO's, his skill at making them, and the same day repair of them when needed. I look forward to many more years of working with Alchemy. Thank you from the bottom of my heart.


StarStarStarStarStar Alchemy is the best for fitting custom orthodics —    (Patient since 2018)

Chris is amazing and very helpful in fitting my husband with custom orthodics for not only his daily shoes, but work boots. Will is great to see, too. We love seeing Maeve, so sweet, and Breanne (sp) is always very friendly and helpful when I call in and also when we come into office. Thank you. :)


StarStarStarStarStar Will is great. He goes out of his way to help o... —    (Patient since 2019)

Will is great. He goes out of his way to help our family and more. We love all the people at Alchemy Orthotics and will continue to do business with them. I would highly recommend them to all my friends and family if they need any of the services they offer


StarStarStarStarStar Staff is professional, friendly and courteous. ... —    (Patient since 2018)

Staff is professional, friendly and courteous. I have been seen in a timely manner, questions answered and follow up as needed, also timely.


StarStarStarStarStar Great customer service. Could talk with Gil fo... —    (Patient since 2019)

Great customer service. Could talk with Gil for hours. Lots of fun. Love Mayeve (Mayev?)


StarStarStarStarStar  —    (Patient since 2019)

Friendly, informative and very efficient


StarStarStarStarStar Great service!  —    (Patient since 2019)

Great service! Wil really listened to my concerns. Since I live out of town I was very pleased that I had same-day service and walked out with my new orthotics! Very friendly and helpful staff.


StarStarStarStarStar Very easy to get an appointment, very professio... —    (Patient since 2019)

Very easy to get an appointment, very professional and quick.


StarStarStarStarStar I could not recommend Alchemy O&P more strongly... —    (Patient since 2019)

I could not recommend Alchemy O&P more strongly. The level of personalized care and time you get is phenomenal. It’s not a job for the staff, but a passion. And moreover it’s not just a geeky nerdy passion for O&P (which I could totally get behind), but also a passion to get their patients out doing the things they love. P.S. Maeve the doodle is the cherry on top ❤️


StarStarStarStarStar Best orthotics around hands down —    (Patient since 2018)

I suffered from chronic foot pain for years and tried plenty of insoles from different doctors and those previous inserts did not get rid of my pain. Ever since I had insoles made from alchemy orthotics my foot pain is gone. U hiked up a mountain the other day with no fit or knee pain afterwards and I or it to the insoles I got from alchemy. The customer service is cruelly and great as well. I recommend them to anyone who may need orthotics


StarStarStarStarStar Very professional outfit.Chris Mckillop is a pr... —    (Patient since 2019)

Very professional outfit.Chris Mckillop is a prince among men.Everyone at Alchemy is above average.


StarStarStarStarStar I'm in the process of getting another leg made ... —    (Patient since 2019)

I'm in the process of getting another leg made here by Will. I appreciate the quality and craftsmanship here. Wouldn't dream of going any place else.


StarStarStarStarStar Alchemy Orthotics is the best —    (Patient since 2019)

Will and the staff and ofcourse Mave are all wonderful and very caring. I just wish I would have known about Alchemy Orthotics sooner because they have made an amazing difference in my families lives.


StarStarStarStarStar Could not have been more happy with the folks a... —    (Patient since 2019)

Could not have been more happy with the folks at Alchemy Orthotics and Prosthetics. Very fast turnover from taking measurements to manufacturing my son's AFO braces and they fit perfectly the first time. Terrific friendly staff, very professional and skillful at their craft.


StarStarStarStarStar They are the best !  —    (Patient since 2018)

They are the best ! I will always use them for my needs. Hands down the most professional,knowledgeable and patient friendly group of people.


StarStarStarStarStar Great service from great people  —    (Patient since 2018)

Great service from great people. My custom insoles solved the pain in my foot from an injury. I would recommend the insoles from alchemy Everytime


StarStarStarStarStar You guys are the most friendly, professional an... —    (Patient since 2019)

You guys are the most friendly, professional and skilled people I have ever met. Absolutely the very best


StarStarStarStarStar Very satisfied visit  —    (Patient since 2019)

Very friendly staff and the cutes loveable entertaing and I believe allergy free dog ! Besides that they made my daughters inserts while we waited and having to drive in from Houston I really liked that fact other wise we’d have to make a extra trip to pick them up and nobody wants to do that !!!


StarStarStarStarStar Very friendly, easy to work with, understanding... —    (Patient since 2018)

Very friendly, easy to work with, understanding and professional.


StarStarStarStarStar Such a great team at Alchemy! —    (Patient since 2018)

Such a great team at Alchemy to get the best fit!


StarStarStarStarStar Arrived approx 15 minutes early. Seen almost im... —    (Patient since 2018)

Arrived approx 15 minutes early. Seen almost immediately. A review of my prosthetic was made and a plan was discussed as to what changes were needed and an appointment made for the following week to receive it.


StarStarStarStarStar Extremely helpful. Good suggestions. Very profe... —    (Patient since 2019)

Extremely helpful. Good suggestions. Very professional and friendly. I purchased a brace about 15 years ago. I came back in 2018 and got a new one. This is not a new company they have been here a long time. The service is wonderful. Very encouraging and taking the time to make sure it was adjusted for me. Thanks Will Ya saved me again. Barbara


StarStarStarStarStar Very willing to work thru and solve problems. E... —    (Patient since 2018)

Very willing to work thru and solve problems. Enjoyable to work with. Best in this state and I,have been to ALL the rest. Sorry it took so long to find them.


StarStarStarStarStar Friendly, accommodating. They spent a good amou... —    (Patient since 2018)

Friendly, accommodating. They spent a good amount of time making sure my orthotics were comfortable. First pair of orthotics I could actually wear easily. I threw the first uncomfortable and bulky huge orthotics I got from a different provider, in the garbage. I could never wear them. Alchemy’s fit with no wear in time immediately. Front desk Joel, was super friendly and helpful.