Reviews

I don't even know where to start. The communication between Alchemy and the patients is really poor. I came in over a month ago to get fitted for a brace and have heard nothing. Every time I call it's an answering service that takes my message, but no one ever gets back to me. Very disappointed

Apr 1, 2020

Wil and the staff are so very patient. They took time to answer all of my questions. I appreciate that they take the necessary precautions deemed at this time [novel coronavirus] while still providing the critical services so needed. Thank you. March 2020

Mar 28, 2020

This is my first time using Alchemy and the staff is very friendly and professional. My appointment was in the midst of Covid-19 and they made sure to take precautions with having hand sanitizer available which was very nice. The provider (I think his name was Shawn?) was able to discuss new options for AFOS since I haven't worn them in a long time. It was nice to have someone who listened to my needs and concerns rather than the same old standard AFO bracing. They have the cutest office dog too! Mave was a hot to be around and made me feel right at home and even sat with me during my appointment!

Mar 27, 2020

As Always...friendly, helpful, professional; a place you look forward to visiting, instead of dreading your visit.

Mar 22, 2020

My daughter is been so blessed to be a part of the Alchemy . Very professional and knowledgeable it comes to my child needs. Very Clean and very family oriented. Thank you Alchemy for the job well done!!!

Mar 15, 2020

Rick always does a great job with prosthetic fittings and is always available to make adjustments later if necessary. Great customer service.

Mar 12, 2020

Your craftsmanship is amazing. As a parent often in hectic situations I appreciate you truly listening to concerns, answering questions and providing options unlike other places which try to push preferred gear. Bonus is all the design and color options to customize!!!

Mar 6, 2020

Front the receptionist, the assistant, to the provider it was very professional, friendly, and the environment felt very welcoming.

Feb 28, 2020

The staff was great and very friendly. I only wish that the entrance to the clinic had a wheelchair chair friendly door that could be opened via button.

Feb 27, 2020

The survey questions have very little if any correlation to the core business of fitting and making orthotics and/or prosthetics.

Feb 17, 2020

I appreciate taking part in the decision-making during visits at Alchemy. The providers are willing to openly discuss complex situations and I believe this behaviors lends better outcomes.

Feb 5, 2020

These people rock !!! Great to work with they are with you all the way through the process. I wont be going anywhere else.

Jan 27, 2020

Excellent staff. Knowledgeable providers. Quality products that they back up.

Jan 26, 2020

Very friendly staff! He explained things to me easily so that I would understand.

Jan 11, 2020

You always go the extra mile to follow up with me by phone or to fit me in when plane is late or whatever. ( I live on kodiak).

Jan 9, 2020

Dr. Will was great with the kids- very personable and kind

Jan 4, 2020

Great service and follow up. Always available to help and answer questions and make changes as needed.

Dec 28, 2019

Everyone is so nice when I call or come to the office. I would recommend them to whoever need their help. They are a 5 Star Service.

Dec 25, 2019

Great staff; very helpful and friendly.

Dec 25, 2019

Will and staff always take time to problem solve my issues. My prosthetic is doing great.

Dec 16, 2019

The Alchemy staff did not disappoint me. Had me up and walking in just a few short sessions. Very friendly groups. Also recommended by several of my physical therapists and ortho surgeons. I also saved the expense of trips down to Seattle where the VA originally had wanted to send me. Great service. Even the mascot dog was friendly (although he kept the chewy doll I tried to take away.)

Dec 16, 2019

Absolutely wonderful place! Phenomenal with kids and great quality braces! My daughter has had no issues with the braces not fitting properly and we have been seen the same day anytime we needed help with something! Highly recommend!!!

Dec 15, 2019

Friendly and efficient. Fun office design

Dec 15, 2019

They were friendly and kind and professional and fast. Jessica is so excited about her AFO’s! Thank you for making an extra thing fun!

Dec 10, 2019

Very friendly and knowledgeable.

Dec 9, 2019

We didn’t initially have an appointment, and the staff was able to easily accommodate the travel needs of our family and get our little one in. Amazing experience. Hoping for a hand for the holidays.

Nov 24, 2019

Very professional and very friendly people! Very clean place.

Nov 23, 2019

Easy to deal with. The only negative comment I would have is this irritating element of the survey that DEMANDS a 20 character review.

Nov 12, 2019

Allowed a 1.5 yr old to explore around the office and meet the dog!

Oct 29, 2019

Highly recommended. Sean was great. I've only been wearing my new orthodic inserts for two days but the foot pain is almost completely gone.

Oct 24, 2019

Appreciate the time taken with me to insure my needs were met. Wish the treatment room chairs were more supportive for those of us with back issues.

Oct 23, 2019

Will and his team are amazing!

Oct 19, 2019

Very friendly and professional

Oct 19, 2019

Timely appointment as I was leaving in a week on a trip.

Oct 17, 2019

These orthotic sure help me to walk a lot more safely and be able to balance myself a whole lot better.

Oct 9, 2019

Awesome service for the first time there...thank you!

Sep 23, 2019

They were so patient and kind, my son is almost two and the woman who measured his feet let him touch the tools and talked to him and even sat on the floor and let him take his time getting comfortable around her. Another thing I really liked is I got a text message the night before to confirm my apt and I thought it was programmed but it was an actual person from the place texting me, so handy!

Sep 20, 2019

Alchemy Orthotics and Prosthetics is a wonderful and much needed addition to the medical services community of Fairbanks, Alaska. The practice is easily accessible, the staff are knowledgeable and pleasant. My questions were answered in full and my concerns were addressed in a caring and professional manner. Braces and orthotics were assembled and available for my use in record time. As a medical provider myself, I will not hesitate to refer my patients with prosthetics or orthotics needs to this practice.

Sep 20, 2019

We love you guys! You guys are always on top of things and super friendly. Not to mention Maeve is the sweetest!!

Sep 12, 2019

My prosthetic is still in need of adjustment

Sep 7, 2019

The service was awesome. I even had to go back the next day to fix the insole and there were no problems.

Sep 6, 2019

Will is uber talented. This is the second time he has assisted in the making of orthotics for our son. I really appreciate his knowledge base and practicality when it comes to assessing his situation and coming up with orthotics that would work for him.

Aug 29, 2019

The clinic is very savvy, and they interact with the patient and makes the visit go smoothly

Aug 21, 2019

Since there has been such a long lapse since I was last there, I would appreciate a quick look into my records before we next makee changes. I will have note sent from my podiatrist in addition to notes you have from Ginnie Oliver. Thanks I appreciate the positive attitude of staff and general ambiance! Some of my ratings are due to infrequency of my visits and therefore perhaps I am more needy of resolution. Susan Braund

Aug 16, 2019

Cool office and really friendly staff. Everyone was super nice and knowledgeable

Aug 12, 2019

Thank You Will and Brianna, you make things easier

Aug 5, 2019

Staff are very friendly and knowledgeable. We were very pleased with our service.

Aug 1, 2019

The adjustment issue is resolved. Nailed it on the money. Socket fit is back to right on target.

Jul 26, 2019

Having an unpleasant situation of an injury where I needed professional experience I had a great appointment from start to finish at the Fairbanks office. This made me optimistic about my recovery. Every part of the experience was excellent even when I went back for a readjustment.

Jul 26, 2019

Very pleased with my experience with Alchemy. Chris has been working tirelessly on my issue. The entire staff as well as the owner Will have been most helpful. Again a fine job !!

Jul 24, 2019

I have already submitted my comments. This is the second review I've been asked to fill out.

Jul 21, 2019

Very friendly and helpful. Wonderful to work with.

Jul 19, 2019

I’ll start with a Thank You to Dr. Milan Bajmoczi at Fairbanks Memorial for recommending Alchemy Orthotics and Prosthetics as the place to go have my prosthetic leg made to order. He only goes with the best and in my opinion he hit the nail on the head. From talking with Joel setting up my first appointment to yesterday going in for a quick adjustment with Rick, only the best care and treatment. There are no other guys in all of Alaska that could have been more kind, fun, and in tune with their clients. These two know what to do, how to get the job done and, all with smiles and encouragement. So, I Thank You and want you to know how very much I love you both. You’re in my prayers. JuDee Shank

Jul 10, 2019

Alchemy is supportive. They make the effort to make things right.

Jul 9, 2019

All I can say is thank you so much for the wonderful care and help I received. My only regret is that I didn't know about this incredible gentleman, his beautiful dog, and your amazing organization until long after I had needed a prosthesis. But now I do, and I would recommend you in an instant.

Jul 1, 2019

Very helpful ! So glad we choose Alchemy

Jun 30, 2019

Very helpful. Takes time to listen and answer questions

Jun 29, 2019

Everyone I talk to who has a prosthetics I recommended Alchemy.

Jun 2, 2019

Brie and Chris and the office dog Maeve all made me feel welcome, supported, and that I was in Good Hands from start to finish. Great listening skills translated to great performance / production, I am so pleased with Alchemy’s Outstanding Service and Followup!!!

May 31, 2019

the technicians are very helpful.

May 28, 2019

My daughter has been receiving service with Will who owns Alchemy for 6 years. My daughter feels comfortable with Will, and he is amazing at getting a teenager to engage with him during appointments when its obvious that she inst too enthusiastic about being there :) Will's bedside manner supersedes any other providers in the Fairbanks area. His humor and sarcasm is a welcomed change to the boring and mundane appointments that my daughter hates. My daughter would be unable to walk if it wasnt for Will, and his timely turn around for her AFO's, his skill at making them, and the same day repair of them when needed. I look forward to many more years of working with Alchemy. Thank you from the bottom of my heart.

May 28, 2019

Chris is amazing and very helpful in fitting my husband with custom orthodics for not only his daily shoes, but work boots. Will is great to see, too. We love seeing Maeve, so sweet, and Breanne (sp) is always very friendly and helpful when I call in and also when we come into office. Thank you. :)

May 25, 2019

Will is great. He goes out of his way to help our family and more. We love all the people at Alchemy Orthotics and will continue to do business with them. I would highly recommend them to all my friends and family if they need any of the services they offer

May 25, 2019

Staff is professional, friendly and courteous. I have been seen in a timely manner, questions answered and follow up as needed, also timely.

May 21, 2019

Great customer service. Could talk with Gil for hours. Lots of fun. Love Mayeve (Mayev?)

May 15, 2019

Friendly, informative and very efficient

May 8, 2019

Great service! Wil really listened to my concerns. Since I live out of town I was very pleased that I had same-day service and walked out with my new orthotics! Very friendly and helpful staff.

May 8, 2019

Very easy to get an appointment, very professional and quick.

May 3, 2019

I could not recommend Alchemy O&P more strongly. The level of personalized care and time you get is phenomenal. It’s not a job for the staff, but a passion. And moreover it’s not just a geeky nerdy passion for O&P (which I could totally get behind), but also a passion to get their patients out doing the things they love. P.S. Maeve the doodle is the cherry on top ❤️

May 1, 2019

I suffered from chronic foot pain for years and tried plenty of insoles from different doctors and those previous inserts did not get rid of my pain. Ever since I had insoles made from alchemy orthotics my foot pain is gone. U hiked up a mountain the other day with no fit or knee pain afterwards and I or it to the insoles I got from alchemy. The customer service is cruelly and great as well. I recommend them to anyone who may need orthotics

May 1, 2019

Very professional outfit.Chris Mckillop is a prince among men.Everyone at Alchemy is above average.

May 1, 2019

I'm in the process of getting another leg made here by Will. I appreciate the quality and craftsmanship here. Wouldn't dream of going any place else.

Apr 24, 2019

Will and the staff and ofcourse Mave are all wonderful and very caring. I just wish I would have known about Alchemy Orthotics sooner because they have made an amazing difference in my families lives.

Apr 16, 2019

Could not have been more happy with the folks at Alchemy Orthotics and Prosthetics. Very fast turnover from taking measurements to manufacturing my son's AFO braces and they fit perfectly the first time. Terrific friendly staff, very professional and skillful at their craft.

Mar 26, 2019

They are the best ! I will always use them for my needs. Hands down the most professional,knowledgeable and patient friendly group of people.

Mar 26, 2019

Great service from great people. My custom insoles solved the pain in my foot from an injury. I would recommend the insoles from alchemy Everytime

Mar 19, 2019

You guys are the most friendly, professional and skilled people I have ever met. Absolutely the very best

Mar 16, 2019

Very friendly staff and the cutes loveable entertaing and I believe allergy free dog ! Besides that they made my daughters inserts while we waited and having to drive in from Houston I really liked that fact other wise we’d have to make a extra trip to pick them up and nobody wants to do that !!!

Mar 14, 2019

Very friendly, easy to work with, understanding and professional.

Mar 14, 2019

Such a great team at Alchemy to get the best fit!

Mar 12, 2019

Arrived approx 15 minutes early. Seen almost immediately. A review of my prosthetic was made and a plan was discussed as to what changes were needed and an appointment made for the following week to receive it.

Mar 9, 2019

Extremely helpful. Good suggestions. Very professional and friendly. I purchased a brace about 15 years ago. I came back in 2018 and got a new one. This is not a new company they have been here a long time. The service is wonderful. Very encouraging and taking the time to make sure it was adjusted for me. Thanks Will Ya saved me again. Barbara

Mar 8, 2019

Very willing to work thru and solve problems. Enjoyable to work with. Best in this state and I,have been to ALL the rest. Sorry it took so long to find them.

Mar 7, 2019

Friendly, accommodating. They spent a good amount of time making sure my orthotics were comfortable. First pair of orthotics I could actually wear easily. I threw the first uncomfortable and bulky huge orthotics I got from a different provider, in the garbage. I could never wear them. Alchemy’s fit with no wear in time immediately. Front desk Joel, was super friendly and helpful.

Mar 7, 2019