Alchemy Orthotics and Prosthetics
Wil Sundberg, CPO
134
Reviews
Always thorough, with your feet and comfort coming first. Stop putting grocery store insoles in your shoes and make an appointment today! Your feet will thank you later!
Mar 7, 2021
Friendly service technicians take care to offer the best quality for your personal needs.
Mar 5, 2021
This office is great!!! I look forward to seeing everyone when j come in!! J never thought I would walk right again!! I use to fall all the time but thanks to this office I havent fallen since I got my AFO's you guys have no idea what that mean to me and how it changed my life!!! Forever thankful to you guys!!! Thank you 😊 q
Mar 4, 2021
Great attention to detail, and patience.
Mar 3, 2021
Nothing but the best service
Feb 25, 2021
They are the best team I have ever encountered since my amputations have occurred in my life and I'm happy to have their support and knowledge of everything they know about that I would never have known about in my lifetime they are totally professional and personable with open arms and hearts and care about me and my treatment if there was 1000% button I would push it! They are very encouraging and I live in a village in the middle of nowhere and they arranged transportation for me to get to their office up in Anchorage Alaska and they have another location of in Fairbanks that I have used with the same professional treatment I would highly recommend them because this affects the entire life of everybody who's involved they keep me with a positive attitude and do not stop until I'm completely ready to leave their office they have make sure everything is 100% before I leave!! Will is the best ☺️ caretaker of my legs and spirit office staff was stupendous thank you thank you thank you for everything it feels good to walk again!
Feb 21, 2021
My experience with Sean has been great an enjoyable. His professional approach, knowledge, and smooth work product has made for a less traumatic transition to my new "normal." Visits with both Bri and Wil round out the feeling of caring environment. Having a therapy dog who likes scrathes as smoothing also.
Feb 12, 2021
Polite staff and very helpful and friendly.
Feb 4, 2021
The clinic is easy to schedule with, always welcoming, highly enjoyable for my son, and Will is able to constantly creatively problem solve issues with my 6 year old sons prosthetic.
Jan 20, 2021
Alchemy listens and works to find the best solution for the client. Alchemy actively seeks the latest technology and research to achieve optimum results which is why our daughter has been seeing them for several years. Her progress has been phenomenal and, with therapy, her leg braces have helped her gain balance and strength.
Jan 6, 2021
Our visits to Alchemy always felt comfortable and stress free.
Dec 18, 2020
Everyone is really friendly and nice!! Great to work with!
Nov 27, 2020
I love it, very nice people. They didn't force the mask issue so very pleased.
Nov 13, 2020
This team of professionals display an exceptional, profound care for me as a patient. I have not one issue with my leg and love the care I recieve.
Nov 12, 2020
Great service, great sense of humor
Nov 12, 2020
Always meets us with a smile, professional and accommodating.
Nov 10, 2020
Amazing! Staff was super helpful. Quick to get us an appointment. Friendly, helpful, knowledgeable! Highly recommend this amazing business. Alchemy was top notch.
Oct 29, 2020
I felt like I had come home. The staff at Alchemy were very kind, patient, and caring.
Oct 19, 2020
Braces came in fast. They are also friendly and have good customer service.
Oct 15, 2020
This was my 1st appt. and I am looking forward to the end result. So far so good. Rosa
Oct 14, 2020
All of the staff are friendly and helpful, but we especially love Brittany - she takes the time to find creative solutions to our concerns and is truly kind and caring. She makes my kiddo smile and is patient and calming with him, even when he's less than cooperative.
Oct 14, 2020
Appreciate the time to answer our questions and to modify our daughters smo/afo.
Oct 8, 2020
Great fast Professional Service. Very friendly and helpful Staff.
Oct 5, 2020
I am no stranger to leg braces due to charco foot and many surgeries. With my last three surgeries consisting of a completely rebuilt foot I was in need of another brace and knew exactly what I didn’t want. Brittney came up with a design that is functional and light. Can’t thank her enough.
Oct 4, 2020
Very nice staff, super helpful and the way they decorated the rooms are awesome.
Oct 2, 2020
Service as always is top line, speedy and efficient. I can't say enough about Will and his staff . They are great.
Sep 24, 2020
The staff is the friendliest and caring of anywhere, and the prosthesis are the best with a staff of workers who are trained well!
Sep 24, 2020
Alchemy is very professional and clean. They took excellent care of me. I highly recommend them!!
Aug 31, 2020
Thank you Alchemy for your service! Very knowledgeable, very friendly and most of all the service you give my child needs is the Best. Very clean and the most trusted clinic I’ve ever been. Thank you so much again.
Aug 27, 2020
Very polite and professional staff.
Aug 19, 2020
Friendly knowledgeable professional staff. Great office! Love the decor!
Aug 16, 2020
Great work! Sean is the best! Of course all there are wondrrful! Very personable and understanding. Sean was very patient when correcting my orthodics so as to prevent pain. Thank you all!
Aug 7, 2020
Have only participated in one initial patient meeting to date. Very professional and friendly so we were quite at ease, and Alchemy is reaching out to son's physical therapist to improve transition to new prosthetic! We were about 4 minutes late to our appointment as I did not account for road construction. Plus, our departure was delayed at home due to missing paperwork. Covid-19 protocols are very well in place. Hope to form a relationship for son so that he has competent service to transit to as an adult on his own.
Aug 6, 2020
Jordan likes will company, friendly and nice
Aug 1, 2020
the staff is very knowledgeable and easy to work with
Jul 11, 2020
Great! We will happily refer here and be back.
Jul 8, 2020
Staff worked very well with me. I appreciated the care and concern involving all matters including billing!
Jul 6, 2020
Clean office. Very knowledgeable employees. Quick service.
Jul 1, 2020
I’m disappointed that the insole material cost me $24 for a pair. You have me over a barrel though. Without it, my orthotics would have to be repaired 4 four times a year (that’s about how often I wear through the insole layer). I really wish the material lasted longer or was more reasonably priced.
Jun 24, 2020
Not loving my shoe inserts
Jun 19, 2020
i have recommended you to others.
Jun 14, 2020
Very friendly, courteous, and professional. On-time appointment. Quickly analyzed the situation. Was able to address a height adjustment and scheduled follow-up for the new leg.
Jun 3, 2020
I had two other experiences with Crowe boots which did not work out for me. Brittany took the time to listen to me as I explained what didn’t work and designed a brace which is functional and comfortable. I wear this brace all day with no discomfort. Brittany is awesome.
Jun 2, 2020
My visit was community concious with social distancing and protective mask safety measures enforced.
May 31, 2020
Friendly and fast. Helpful and my young man enjoys his visit every time
May 28, 2020
Exceptional service, quality materials, concise information, skilled and professional.
May 16, 2020
Very professional, honest , friendly and most of all very knowledgeable. Thank you Alchemy for all the service you provided for my daughter. Awesome staff!!!!
May 16, 2020
Very pleasant staff, good listener to my unique foot problems, very informed, & very helpful for brands recommended.
May 3, 2020
Quick and professional service and on short notice.
Apr 26, 2020
Friendly professional service.
Apr 24, 2020
I don't even know where to start. The communication between Alchemy and the patients is really poor. I came in over a month ago to get fitted for a brace and have heard nothing. Every time I call it's an answering service that takes my message, but no one ever gets back to me. Very disappointed
Apr 1, 2020
Wil and the staff are so very patient. They took time to answer all of my questions. I appreciate that they take the necessary precautions deemed at this time [novel coronavirus] while still providing the critical services so needed. Thank you. March 2020
Mar 28, 2020
This is my first time using Alchemy and the staff is very friendly and professional. My appointment was in the midst of Covid-19 and they made sure to take precautions with having hand sanitizer available which was very nice. The provider (I think his name was Shawn?) was able to discuss new options for AFOS since I haven't worn them in a long time. It was nice to have someone who listened to my needs and concerns rather than the same old standard AFO bracing. They have the cutest office dog too! Mave was a hot to be around and made me feel right at home and even sat with me during my appointment!
Mar 27, 2020
As Always...friendly, helpful, professional; a place you look forward to visiting, instead of dreading your visit.
Mar 22, 2020
My daughter is been so blessed to be a part of the Alchemy . Very professional and knowledgeable it comes to my child needs. Very Clean and very family oriented. Thank you Alchemy for the job well done!!!
Mar 15, 2020
Rick always does a great job with prosthetic fittings and is always available to make adjustments later if necessary. Great customer service.
Mar 12, 2020
Your craftsmanship is amazing. As a parent often in hectic situations I appreciate you truly listening to concerns, answering questions and providing options unlike other places which try to push preferred gear. Bonus is all the design and color options to customize!!!
Mar 6, 2020
Front the receptionist, the assistant, to the provider it was very professional, friendly, and the environment felt very welcoming.
Feb 28, 2020
The staff was great and very friendly. I only wish that the entrance to the clinic had a wheelchair chair friendly door that could be opened via button.
Feb 27, 2020
The survey questions have very little if any correlation to the core business of fitting and making orthotics and/or prosthetics.
Feb 17, 2020
I appreciate taking part in the decision-making during visits at Alchemy. The providers are willing to openly discuss complex situations and I believe this behaviors lends better outcomes.
Feb 5, 2020
These people rock !!! Great to work with they are with you all the way through the process. I wont be going anywhere else.
Jan 27, 2020
Excellent staff. Knowledgeable providers. Quality products that they back up.
Jan 26, 2020
Very friendly staff! He explained things to me easily so that I would understand.
Jan 11, 2020
You always go the extra mile to follow up with me by phone or to fit me in when plane is late or whatever. ( I live on kodiak).
Jan 9, 2020
Dr. Will was great with the kids- very personable and kind
Jan 4, 2020
Great service and follow up. Always available to help and answer questions and make changes as needed.
Dec 28, 2019
Everyone is so nice when I call or come to the office. I would recommend them to whoever need their help. They are a 5 Star Service.
Dec 25, 2019
Great staff; very helpful and friendly.
Dec 25, 2019
Will and staff always take time to problem solve my issues. My prosthetic is doing great.
Dec 16, 2019
The Alchemy staff did not disappoint me. Had me up and walking in just a few short sessions. Very friendly groups. Also recommended by several of my physical therapists and ortho surgeons. I also saved the expense of trips down to Seattle where the VA originally had wanted to send me. Great service. Even the mascot dog was friendly (although he kept the chewy doll I tried to take away.)
Dec 16, 2019
Absolutely wonderful place! Phenomenal with kids and great quality braces! My daughter has had no issues with the braces not fitting properly and we have been seen the same day anytime we needed help with something! Highly recommend!!!
Dec 15, 2019
Friendly and efficient. Fun office design
Dec 15, 2019
They were friendly and kind and professional and fast. Jessica is so excited about her AFO’s! Thank you for making an extra thing fun!
Dec 10, 2019
Very friendly and knowledgeable.
Dec 9, 2019
We didn’t initially have an appointment, and the staff was able to easily accommodate the travel needs of our family and get our little one in. Amazing experience. Hoping for a hand for the holidays.
Nov 24, 2019
Very professional and very friendly people! Very clean place.
Nov 23, 2019
Easy to deal with. The only negative comment I would have is this irritating element of the survey that DEMANDS a 20 character review.
Nov 12, 2019
Allowed a 1.5 yr old to explore around the office and meet the dog!
Oct 29, 2019
Highly recommended. Sean was great. I've only been wearing my new orthodic inserts for two days but the foot pain is almost completely gone.
Oct 24, 2019
Appreciate the time taken with me to insure my needs were met. Wish the treatment room chairs were more supportive for those of us with back issues.
Oct 23, 2019
Will and his team are amazing!
Oct 19, 2019
Very friendly and professional
Oct 19, 2019
Timely appointment as I was leaving in a week on a trip.
Oct 17, 2019
These orthotic sure help me to walk a lot more safely and be able to balance myself a whole lot better.
Oct 9, 2019
Awesome service for the first time there...thank you!
Sep 23, 2019
They were so patient and kind, my son is almost two and the woman who measured his feet let him touch the tools and talked to him and even sat on the floor and let him take his time getting comfortable around her. Another thing I really liked is I got a text message the night before to confirm my apt and I thought it was programmed but it was an actual person from the place texting me, so handy!
Sep 20, 2019
Alchemy Orthotics and Prosthetics is a wonderful and much needed addition to the medical services community of Fairbanks, Alaska. The practice is easily accessible, the staff are knowledgeable and pleasant. My questions were answered in full and my concerns were addressed in a caring and professional manner. Braces and orthotics were assembled and available for my use in record time. As a medical provider myself, I will not hesitate to refer my patients with prosthetics or orthotics needs to this practice.
Sep 20, 2019
We love you guys! You guys are always on top of things and super friendly. Not to mention Maeve is the sweetest!!
Sep 12, 2019
My prosthetic is still in need of adjustment
Sep 7, 2019
The service was awesome. I even had to go back the next day to fix the insole and there were no problems.
Sep 6, 2019
Will is uber talented. This is the second time he has assisted in the making of orthotics for our son. I really appreciate his knowledge base and practicality when it comes to assessing his situation and coming up with orthotics that would work for him.
Aug 29, 2019
The clinic is very savvy, and they interact with the patient and makes the visit go smoothly
Aug 21, 2019
Since there has been such a long lapse since I was last there, I would appreciate a quick look into my records before we next makee changes. I will have note sent from my podiatrist in addition to notes you have from Ginnie Oliver. Thanks I appreciate the positive attitude of staff and general ambiance! Some of my ratings are due to infrequency of my visits and therefore perhaps I am more needy of resolution. Susan Braund
Aug 16, 2019
Cool office and really friendly staff. Everyone was super nice and knowledgeable
Aug 12, 2019
Thank You Will and Brianna, you make things easier
Aug 5, 2019
Staff are very friendly and knowledgeable. We were very pleased with our service.
Aug 1, 2019
The adjustment issue is resolved. Nailed it on the money. Socket fit is back to right on target.
Jul 26, 2019
Having an unpleasant situation of an injury where I needed professional experience I had a great appointment from start to finish at the Fairbanks office. This made me optimistic about my recovery. Every part of the experience was excellent even when I went back for a readjustment.
Jul 26, 2019
Very pleased with my experience with Alchemy. Chris has been working tirelessly on my issue. The entire staff as well as the owner Will have been most helpful. Again a fine job !!
Jul 24, 2019
I have already submitted my comments. This is the second review I've been asked to fill out.
Jul 21, 2019
I’ll start with a Thank You to Dr. Milan Bajmoczi at Fairbanks Memorial for recommending Alchemy Orthotics and Prosthetics as the place to go have my prosthetic leg made to order. He only goes with the best and in my opinion he hit the nail on the head. From talking with Joel setting up my first appointment to yesterday going in for a quick adjustment with Rick, only the best care and treatment. There are no other guys in all of Alaska that could have been more kind, fun, and in tune with their clients. These two know what to do, how to get the job done and, all with smiles and encouragement. So, I Thank You and want you to know how very much I love you both. You’re in my prayers. JuDee Shank
Jul 10, 2019
Alchemy is supportive. They make the effort to make things right.
Jul 9, 2019
All I can say is thank you so much for the wonderful care and help I received. My only regret is that I didn't know about this incredible gentleman, his beautiful dog, and your amazing organization until long after I had needed a prosthesis. But now I do, and I would recommend you in an instant.
Jul 1, 2019
Very helpful ! So glad we choose Alchemy
Jun 30, 2019
Very helpful. Takes time to listen and answer questions
Jun 29, 2019
Everyone I talk to who has a prosthetics I recommended Alchemy.
Jun 2, 2019
Brie and Chris and the office dog Maeve all made me feel welcome, supported, and that I was in Good Hands from start to finish. Great listening skills translated to great performance / production, I am so pleased with Alchemy’s Outstanding Service and Followup!!!
May 31, 2019
the technicians are very helpful.
May 28, 2019
My daughter has been receiving service with Will who owns Alchemy for 6 years. My daughter feels comfortable with Will, and he is amazing at getting a teenager to engage with him during appointments when its obvious that she inst too enthusiastic about being there :) Will's bedside manner supersedes any other providers in the Fairbanks area. His humor and sarcasm is a welcomed change to the boring and mundane appointments that my daughter hates. My daughter would be unable to walk if it wasnt for Will, and his timely turn around for her AFO's, his skill at making them, and the same day repair of them when needed. I look forward to many more years of working with Alchemy. Thank you from the bottom of my heart.
May 28, 2019
Chris is amazing and very helpful in fitting my husband with custom orthodics for not only his daily shoes, but work boots. Will is great to see, too. We love seeing Maeve, so sweet, and Breanne (sp) is always very friendly and helpful when I call in and also when we come into office. Thank you. :)
May 25, 2019
Will is great. He goes out of his way to help our family and more. We love all the people at Alchemy Orthotics and will continue to do business with them. I would highly recommend them to all my friends and family if they need any of the services they offer
May 25, 2019
Staff is professional, friendly and courteous. I have been seen in a timely manner, questions answered and follow up as needed, also timely.
May 21, 2019
Great customer service. Could talk with Gil for hours. Lots of fun. Love Mayeve (Mayev?)
May 15, 2019
Great service! Wil really listened to my concerns. Since I live out of town I was very pleased that I had same-day service and walked out with my new orthotics! Very friendly and helpful staff.
May 8, 2019
Very easy to get an appointment, very professional and quick.
May 3, 2019
I could not recommend Alchemy O&P more strongly. The level of personalized care and time you get is phenomenal. It’s not a job for the staff, but a passion. And moreover it’s not just a geeky nerdy passion for O&P (which I could totally get behind), but also a passion to get their patients out doing the things they love. P.S. Maeve the doodle is the cherry on top ❤️
May 1, 2019
I suffered from chronic foot pain for years and tried plenty of insoles from different doctors and those previous inserts did not get rid of my pain. Ever since I had insoles made from alchemy orthotics my foot pain is gone. U hiked up a mountain the other day with no fit or knee pain afterwards and I or it to the insoles I got from alchemy. The customer service is cruelly and great as well. I recommend them to anyone who may need orthotics
May 1, 2019
Very professional outfit.Chris Mckillop is a prince among men.Everyone at Alchemy is above average.
May 1, 2019
I'm in the process of getting another leg made here by Will. I appreciate the quality and craftsmanship here. Wouldn't dream of going any place else.
Apr 24, 2019
Will and the staff and ofcourse Mave are all wonderful and very caring. I just wish I would have known about Alchemy Orthotics sooner because they have made an amazing difference in my families lives.
Apr 16, 2019
Could not have been more happy with the folks at Alchemy Orthotics and Prosthetics. Very fast turnover from taking measurements to manufacturing my son's AFO braces and they fit perfectly the first time. Terrific friendly staff, very professional and skillful at their craft.
Mar 26, 2019
They are the best ! I will always use them for my needs. Hands down the most professional,knowledgeable and patient friendly group of people.
Mar 26, 2019
Great service from great people. My custom insoles solved the pain in my foot from an injury. I would recommend the insoles from alchemy Everytime
Mar 19, 2019
You guys are the most friendly, professional and skilled people I have ever met. Absolutely the very best
Mar 16, 2019
Very friendly staff and the cutes loveable entertaing and I believe allergy free dog ! Besides that they made my daughters inserts while we waited and having to drive in from Houston I really liked that fact other wise we’d have to make a extra trip to pick them up and nobody wants to do that !!!
Mar 14, 2019
Very friendly, easy to work with, understanding and professional.
Mar 14, 2019
Such a great team at Alchemy to get the best fit!
Mar 12, 2019
Arrived approx 15 minutes early. Seen almost immediately. A review of my prosthetic was made and a plan was discussed as to what changes were needed and an appointment made for the following week to receive it.
Mar 9, 2019
Extremely helpful. Good suggestions. Very professional and friendly. I purchased a brace about 15 years ago. I came back in 2018 and got a new one. This is not a new company they have been here a long time. The service is wonderful. Very encouraging and taking the time to make sure it was adjusted for me. Thanks Will Ya saved me again. Barbara
Mar 8, 2019
Very willing to work thru and solve problems. Enjoyable to work with. Best in this state and I,have been to ALL the rest. Sorry it took so long to find them.
Mar 7, 2019
Friendly, accommodating. They spent a good amount of time making sure my orthotics were comfortable. First pair of orthotics I could actually wear easily. I threw the first uncomfortable and bulky huge orthotics I got from a different provider, in the garbage. I could never wear them. Alchemy’s fit with no wear in time immediately. Front desk Joel, was super friendly and helpful.
Mar 7, 2019