Yankee Eye Clinic

Long term vision care

Star Star Star Star Star 553 Reviews

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Reviews

StarStarStarStarStar Impressive systems, technology and process —    (Patient since 2016)

Impressive systems, technology and process. Very informative and thorough advice. Feels much more like a true doctors office that is interested in eye health and less like a place that is just trying to sell glasses. Each time i go, therer are noticable improvements in the process. It is hard to imagine it getting any better, but eah year I go, they have found another way to take it up a notch!


StarStarStarStarStar More than 30 years of great service —    (Patient since 2009)

I’ve been a patient of Dr. Osnes at the Yankee Eye Clinic for almost 35 years and he and his office have always provided professional, friendly, high quality service. I highly trust and recommend them!


StarStarStarStarStar Very thorough, friendly, & answered all my ques... —    (Patient since 2019)

Very thorough, friendly, & answered all my questions!


StarStarStarStarStar  —    (Patient since 2009)

The Dr. Are very kind and knowledgeable I have taken my family here for years and plan to continue.


StarStarStarStarStar I always appreciate the service and time taken ... —    (Patient since 2014)

I always appreciate the service and time taken to explain everything at Yankee Eye Clinic. Dr. Hegerman is always very professional and listens and answers all questions with no problems or rushing.


StarStarStarStarStar I have been a patient at Yankee Eye Clinic for ... —    (Patient since 2009)

I have been a patient at Yankee Eye Clinic for many years. In particular, I have been seeing Dr. Grange for most of those years. Despite us seeing each other just once a year, Dr. Grange has always been professional and thorough during my examinations. In addition, he's very personal in his approach - he always asks how my family is doing and we have a chance to update each other on our families. It should be noted that my two daughters have been his patient for many years as well. Whenever possible, we schedule our annual examination with Dr. Grange!


StarStarStarStarStar I've had very good experiences with Yankee Eye ... —    (Patient since 2009)

I've had very good experiences with Yankee Eye over many years. I've kept the same doctor over that time (that is confidence inspiring). Doctors are very knowledgable and articulate with information and suggestions.


StarStarStarStarStar Gold standard of care to say the least.  —    (Patient since 2009)

Gold standard of care to say the least.


StarStarStarStarStar Wonderful staff! I wouldn’t go anywhere else! —    (Patient since 2014)

Wonderful staff! I wouldn’t go anywhere else!


StarStarStarStarStar I was able to get same day appointment and both... —    (Patient since 2019)

I was able to get same day appointment and both the nurse and doctor were friendly and understanding of my condition. The doctor took the time to explain exactly what was going on and his diagnosis.


StarStarStarStarStar Like Dorothy, as we were back to back for our ... —    (Patient since 2009)

Like Dorothy, as we were back to back for our appointments, she has had serious Spine/Vertebra Problems/Surgery for the last two years and the staff approach to her issues were very professionally taken care of. I was very pleased, my service and care was equally professionally done, we have been going to Yankee Eye Clinic for the past 35 years, always receiving excellent care.


StarStarStarStarStar All processes were completed with ease and thor... —    (Patient since 2009)

All processes were completed with ease and thoroughness, Dorothy is very satisfied.


StarStarStarStarStar Kikki was great to work with. Her experience an... —    (Patient since 2019)

Kikki was great to work with. Her experience and product knowledge made it much easier to choose glasses that fit my needs and style.


StarStarStarStarStar I have trusted the people at this clinic for ma... —    (Patient since 2011)

I have trusted the people at this clinic for many years to protect my eyes. I don't think I could find this level of care anywhere else.


StarStarStarStarStar Great service from the first step inside —    (Patient since 2019)

I received great service from the moment I walked in the door. I had my three kids with me and the staff was great with my kids. The eye exam was for me so the kids were a bit restless and goofy while is was going on. The staff was patient and understanding.


StarStarStarStarStar Friendly, helpful staff. The doctor took the ti... —    (Patient since 2019)

Friendly, helpful staff. The doctor took the time to explain all of my eye exam results and to answer all of my questions. Decent selection of frames.


StarStarStarStarStar Staff were friendly and efficient. Dr. Hagerman... —    (Patient since 2019)

Staff were friendly and efficient. Dr. Hagerman explained things clearly and was not in a hurry.


StarStarStarStarStar .5 stars! —    (Patient since 2013)

The ladies at the desk were prompt with a greeting and the tech and the doctor were knowledgeable and answered all my questions. Except for the diagnoses, it was enjoyable!


StarNo StarNo StarNo StarNo Star I arrived for my appt early, was greeted by a g... —    (Patient since 2010)

I arrived for my appt early, was greeted by a guy who kept trying to sell me glasses, when what I wanted was an eye exam, which I never got.


StarStarStarStarStar Service was very very good. Thank you —    (Patient since 2018)

Service was very very good. Thank you


StarStarStarStarStar 10 + Excellent Dr. and support staff —    (Patient since 2009)

10 + Excellent Dr. and support staff


StarStarStarStarStar Very friendly, informative, and efficient staff... —    (Patient since 2019)

Very friendly, informative, and efficient staff. Made the whole process of eye exam and picking out glasses enjoyable.


StarStarStarStarStar Excellent service and timely to my appointment ... —    (Patient since 2019)

Excellent service and timely to my appointment time.


StarStarStarStarNo Star Instructor of English —    (Patient since 2009)

prompt, courteous service, and all my questions were answered professionally. I have made this one minor comment before: you need a selection of current magazines in your waiting room. Please! Thank you.


StarStarStarNo StarNo Star Not needed for online..we ordered glasses for m... —    (Patient since 2013)

Not needed for online..we ordered glasses for my son on 8/28 and didn't receive them until 9/18. We had an appointment for him on 9/10 and asked the status of the glasses. We were told they would be ready on 9/11. After not getting a call by 3:00, I called and was told the glasses were chipped when they were cut and they would be ready tomorrow. At 4:00 on 9/12, I called again and was told the lenses did not arrive and now wouldn't be ready until 9/16. I called on 9/18 to order contacts and at that time asked about his glasses. I was called back and was then told that his lenses were now available. For a kid who is brand new to glasses and contacts, it was difficult to not have his glasses for 3 weeks. Additionally, the lack of communication regarding the status after promises of delivery were made, was extremely frustrating.


StarStarStarStarStar  —    (Patient since 2010)

Kiki was very helpful with eye wear adjustments.


StarStarStarStarNo Star Frames —    (Patient since 2017)

Very difficult to find the type of frames I was interested in. Frames all too large. Looked at frames in Rosemount and Eagan. Basically only one frame option available.


StarStarStarStarStar Jenny and Kiki along with Dr. Grange are fantas... —    (Patient since 2014)

Jenny and Kiki along with Dr. Grange are fantastic,


StarStarNo StarNo StarNo Star The processes in the clinic are ridiculous —    (Patient since 2012)

Dr. Bjore is amazing! The processes in the clinic are redundant, laborious, and painful for clients. I'm getting this survey because I stopped in to by OTC vitamins yesterday. Ridiculous. Also, people seem to be unclear on these procedures. One person seems to know, but it's a gamble if you are lucky enough to find that one person (no one in particular, just seems like there's one trained employee per visit) Since this is the ONLY option to comment, I'm assuming you won't post this.


StarStarStarStarStar Dr. Hegerman is the best Eye doctor I have ever... —    (Patient since 2009)

Dr. Hegerman is the best Eye doctor I have ever seen and at my age, I have seen quite a few! I will "see" no one else!


StarStarStarStarStar I’ve been going here for at least 30 years. Dr.... —    (Patient since 2009)

I’ve been going here for at least 30 years. Dr. Osnes and all are excellent!


StarStarStarStarStar The doctor I saw was fabulously thorough in exp... —    (Patient since 2017)

The doctor I saw was fabulously thorough in explaining everything that she looked at during the exam.


StarStarStarStarStar Very professional and friendly staff —    (Patient since 2013)

Very professional and friendly staff


StarStarStarStarStar I trust everyone that helps me during my eye ex... —    (Patient since 2009)

I trust everyone that helps me during my eye examination. Being a diabetic it is very important that my eyes stay healthy. Dr. Hagerman explains all the results from the tests that I have taken in terms that I can understand..


StarStarStarStarStar Great service, and great people! —    (Patient since 2019)

Great service, and great people!


StarStarStarStarStar Everyone was very nice and very knowledgeable a... —    (Patient since 2012)

Everyone was very nice and very knowledgeable and took their time with me. Very good experience here!


StarStarStarStarStar Great review of staff and Doctor  —    (Patient since 2009)

Friendly, competent staff and Dr Osnes is wonderful. We have been clients for 25 yrs. Very pleased with everything.


StarStarStarStarStar I appreciate the immediate attention I receive ... —    (Patient since 2017)

I appreciate the immediate attention I receive when I go into the office with even a minor issue.


StarStarStarStarStar Great staff and doctors.  —    (Patient since 2015)

Great staff and doctors. Very thorough and explain in detail the procedures they are using and the results of those procedures.


StarStarStarNo StarNo Star You've improved...but the service was so horrib... —    (Patient since 2009)

You've improved...but the service was so horrible in the past that I am still hesitant to recommend you; I'll need to see continued good service.


StarStarStarStarStar Great Eye Care —    (Patient since 2009)

Dr. Osnes and his entire staff is prompt, courteous and professional. They always have time for questions and explain everything they are doing. Very thorough and have all the latest technology to give you the best eye care!


StarStarStarStarStar Friendly and give a thorough eye exam. —    (Patient since 2009)

Friendly and give a thorough eye exam.


StarStarStarStarStar No concerns —    (Patient since 2010)

Staff are professional. They take the time needed to do the job without wasting time or making you feel rushed. They work together as a team to make the most of the resources they have to take care of everyone's needs.


StarStarStarStarStar Friendly, helpful service —    (Patient since 2011)

Friendly, helpful service


StarStarStarStarStar Excellent service from Kevin, Nick and Ella ! ... —    (Patient since 2019)

Excellent service from Kevin, Nick and Ella ! Kevin 'fixed' glasses that I bought at another store right on the spot ! My dog had chewed on the glasses and the 'nose piece' had to be replaced. I was just amazed that he did that right away. Nick also provided excellent service beyond belief. The nose piece came off & Nick took them to the jewelry store to be 'soddered'.


StarStarStarStarStar Family-Friendly Environment —    (Patient since 2011)

I’ve been going to Yankee Eye Clinic since I was little and feel like it’s a family-friendly environment. The staff feel like distant family and I’ve liked my care regarding exams, contact lenses, and eye glasses.


StarStarStarStarStar Dr. Hegerman is very knowledgeable, caring and ... —    (Patient since 2009)

Dr. Hegerman is very knowledgeable, caring and always takes time to listen to your eye concerns . My Dad developed Macular Degeneration so I was concerned about my eyes and the likeliness of developing it . He was awesome at explaining it .


StarStarStarStarStar Very friendly, easy check in, appointments  —    (Patient since 2009)

Very friendly, easy check in, appointments can be confirmed via text...this is awesome!! Staff are friendly, knowledgeable, helpful and your bill is not a surprise amount.


StarStarStarStarStar  —    (Patient since 2009)

Dr. Haggerman Does a very good job with Chelsea. She has a brain injury, and I feel when I leave that she’s had a thorough exam which makes me feel confident that her eyes are healthy and well cared for.


StarStarStarStarStar Such a friendly staff. I’ve been coming here fo... —    (Patient since 2009)

Such a friendly staff. I’ve been coming here for over 20 years and have always felt cared for and important. They listen carefully and fix anything that needs attention.


StarStarStarStarStar Robert hegerman is amazing. He explains every d... —    (Patient since 2015)

Robert hegerman is amazing. He explains every detail and answers every question regarding your eyes and glasses. He is absolutely the best


StarStarStarStarStar Genuine, caring staff. —    (Patient since 2009)

Everyone that works at Yankee is so welcoming and nice. They’re really focused on patient care!


StarStarStarStarStar KC is hard to treat. Dr. Osnes and Dr. Hegerma... —    (Patient since 2010)

KC is hard to treat. Dr. Osnes and Dr. Hegerman are unique in the twin cities in their ability to treat and fit contacts for it.


StarStarNo StarNo StarNo Star Office staff that do not do their job. —    (Patient since 2010)

I love Dr. Hagerman and have seen him for years but the office staff is terrible. I have requested records to be sent to my specialist for an eye Condition twice and I have not been notified they have been sent. I also requested clarification and a copy of my May charges and what was charge on my Care Credit is higher than my invoice copy. Still have not received it. I think your office staff needs to be replaced with people who follow through .


StarStarNo StarNo StarNo Star The doctors are great but Billing is an absolut... —    (Patient since 2013)

The doctors are great but Billing is an absolute disaster. We may leave the clinic due to this.


StarStarStarStarStar I am very happy with Yankee Eye! They are frie... —    (Patient since 2009)

I am very happy with Yankee Eye! They are friendly, respectful and knowledgeable.


StarStarStarStarStar exceptional experience  —    (Patient since 2009)

Friendly, professional staff. Dr gives time to actually address any questions you may have.


StarStarStarStarStar The doctor I saw was amazing  —    (Patient since 2019)

The doctor I saw was amazing


StarStarStarStarNo Star Caring Staff —    (Patient since 2012)

I stopped in to change my appointment and ask to have an old pair of sunglasses fixed. A competitor attempted to fix these sunglasses and unfortunately made the situation worse. Unfortunately the sunglasses are beyond repair. I truly felt the staff at Yankee Eye Clinic did their best and felt they were apologetic for not being able to repair my sunglasses


StarStarStarStarNo Star Sincere Care for Your Eyes —    (Patient since 2016)

I really enjoy the optometrists at Yankee Eye and the services they offer. Dr. Hagerman has been very intuitive to my dry eye issues offering all of the remedies and solutions he knows of. Overall, I feel like they really listen to your concerns and want to provide you the best solution to correct your vision and eyes in general.


StarStarStarStarNo Star Why change clinics... —    (Patient since 2009)

This clinic has served me over a long period of time and I have not considered changing clinics since I moved away from the area. I am confident they are giving me the care I need to maintain healthy eyes and good vision correction. I am comfortable with the staff and enjoy my visits.


StarStarStarStarStar My eye doctor explained all the results of my p... —    (Patient since 2017)

My eye doctor explained all the results of my pictures of my eyes.


StarStarStarStarStar Second to none!!! —    (Patient since 2009)

Dr. Osnes is second to none. He was able to diagnose a slight adjustment that others would have given up on for my situation. He is top of the field professional. Grace did an outstanding job as a technician. Very friendly and insightful. A tremendous experience AGAIN! Can't say enough good things about Yankee Eye Clinic!


StarStarStarStarStar Retired  —    (Patient since 2009)

I haven't had to schedule any emergency visits so didn't answer that question


StarStarStarStarStar I have gone to the Yankee Eye Clinic for many y... —    (Patient since 2009)

I have gone to the Yankee Eye Clinic for many years now. The service is great. They have eased me through the many changes in my eyes over the years. I know I am getting the best card.


StarStarStarStarStar  —    (Patient since 2019)

The service was great! There were a lot of choices and the employees were very helpful in helping find the right choice of frames.


StarStarStarStarStar Dr. Osnes is excellent, takes time to answers q... —    (Patient since 2012)

Dr. Osnes is excellent, takes time to answers question, explains technical optical terms, .... responsive to client concerns.


StarStarStarStarStar Dr. Grange is great! He never rushes you throug... —    (Patient since 2016)

Dr. Grange is great! He never rushes you through your exams. He listens to all of your concerns. I had to get new contacts this visit and it’s amazing how much better I can see. That’s all due to Dr. Grange listening to what I had to say during my exam.


StarStarStarStarStar Run like a well oiled machine —    (Patient since 2017)

Yankee Eye Clinic is run like a well oiled machine. They have great communication before, after and during appointments. They are extremely organized, very informative and professional. They are a model of how every business should run. I have complete trust in them and they have the loyalty of our family.


StarStarStarStarStar Everyone is very helpful and friendly there! —    (Patient since 2013)

Everyone is very helpful and friendly there!


StarStarStarStarStar Attentively took care of me —    (Patient since 2009)

Attentively took care of me


StarStarStarStarStar Office was very nice and the people was as well... —    (Patient since 2019)

Office was very nice and the people was as well. I would recommend this to anyone.


StarStarStarStarStar . —    (Patient since 2019)

The appointment went smoothly and everything was explained clearly,


StarStarStarStarStar  —    (Patient since 2009)

Excellent equipment and everything is very well explained. I feel my eyes are in good hands.


StarStarStarStarStar Every person that I spoke to was friendly, know... —    (Patient since 2019)

Every person that I spoke to was friendly, knowledgeable, and genuinely cared about my experience there. I could have gone to Target or any one of the in and out places to have my eyes checked and order glasses, but I wanted a clinic that treates my like an individual. I definitely found that here.


StarStarStarStarStar Professional and thorough staff.  —    (Patient since 2015)

Professional and thorough staff.


StarStarStarStarStar Prompt, courteous, professional service! —    (Patient since 2013)

Prompt, courteous, professional service!


StarStarStarStarStar Dr Hegerman and the entire staff are terrific ... —    (Patient since 2012)

Dr Hegerman and the entire staff are terrific to work with. They provide options for eye care to match your needs/wants.


StarStarStarStarStar The staff is always very nice and helpful. I fe... —    (Patient since 2012)

The staff is always very nice and helpful. I feel Dr. Grange always listens to any concern or issues I might have.


StarStarStarStarStar Easy visit —    (Patient since 2009)

The courteous and competent made my visit pleasant and comfortable..


StarStarStarStarStar I am very pleased with the staff and the doctor... —    (Patient since 2009)

I am very pleased with the staff and the doctor. The clinic is always neat and clean every time I have a appointment. Everyone at Yankee eye clinic gets two thumbs up from me. :)


StarStarStarStarStar Old client and they are very professional inclu... —    (Patient since 2011)

Old client and they are very professional including their techs.


StarStarStarStarStar  —    (Patient since 2019)

Very friendly staff. They are very welcoming people...I will go there again...


StarStarStarStarStar Dr. Bjore is the best. She is very knowledgeab... —    (Patient since 2009)

Dr. Bjore is the best. She is very knowledgeable, kind and takes her time to answer all of my questions.


StarStarStarStarStar Friendly staff and excellent service. —    (Patient since 2009)

Friendly staff and excellent service.


StarStarStarStarStar I rated the urgency appointment question good b... —    (Patient since 2010)

I rated the urgency appointment question good because I don't know. I would say I thought everything was improved from my last visit and I truly appreciate that.


StarStarStarStarStar Always receive high quality care here. I come a... —    (Patient since 2009)

Always receive high quality care here. I come away feeling that the entire staff cares about my vision.


StarStarStarStarNo Star People were great , I can be difficult. I didn’... —    (Patient since 2014)

People were great , I can be difficult. I didn’t like the upselling part but I don’t blame the provider the payouts on claims are terrible , I hope this is not a trend. I will stop going completely to all drs if that’s the case. I pay high premiums and don’t want my time wasted on upselling. It makes the provider focus on selling rather then caring about what they do and that’s take care of patient.


StarStarStarStarStar  —    (Patient since 2009)

My eye exam was very thorough and many questions were asked about the health of my eyes and did I have any concerns.


StarStarStarStarStar Highly Recommended —    (Patient since 2019)

The optometrist I saw was very knowledgeable and answered all my questions thoroughly. They were respectful of my need to minimize the cost of procedures and products. They were also remarkably friendly and welcoming.


StarStarStarNo StarNo Star  —    (Patient since 2009)

I was very despondent. When we got there theysaid we didn't have a appointment. I said i called to confirm. They said they had to move things around to fit us in. Otherwise it was good.


StarStarStarStarStar Such a relaxing atmosphere —    (Patient since 2018)

Dr Bjore is absolutely incredible. She's very patient, incredibly knowledgeable, and wonderful to work with. Thank you!


StarStarStarStarStar Great eye clinic —    (Patient since 2009)

I have gone to Yankee eye clinic since it opened and am very happy with all of my care. Staff are all very friendly and helpful.


StarStarStarStarStar A very positive and pleasant visit —    (Patient since 2011)

A very positive and pleasant visit


StarStarStarStarStar I actually have been a patient for 20 years I n... —    (Patient since 2010)

I actually have been a patient for 20 years I normally see doctor Grange. I was having severe eye pain and dr. Grange was not available to see me so I saw doctor Osnes.


StarStarStarStarStar Professional and excellent customer service! —    (Patient since 2015)

Professional and excellent customer service!


StarStarStarStarStar  —    (Patient since 2010)

I really appreciated the time Dr. Grange took in checking my eyes. He did notice a tear in my retina and referred me to specialist. They were able to do laser and keep the retina from detaching.


StarStarStarStarStar Great service, everyone always has a smile.  —    (Patient since 2017)

Great service, everyone always has a smile.


StarStarStarStarStar Very impressed with everyone for my first visit... —    (Patient since 2019)

Very impressed with everyone for my first visit . In time, friendly & professional.


StarStarStarStarStar Everyone in the clinic is very friendly! Wait ... —    (Patient since 2017)

Everyone in the clinic is very friendly! Wait time was short and the exam was very efficient.


StarStarStarStarStar Great Doctors —    (Patient since 2011)

Great, convenient location. Excellence doctors. Staff courteous and prompt. Have had mixed levels of service from staff assisting with glasses. Appears to a lot of turnover and new staff may still be developing their skills.


StarStarStarStarStar Always a great experience st Yankee Eye Clinic.  —    (Patient since 2009)

Always a great experience st Yankee Eye Clinic. Doctors take plenty of time with you & optical staff are so nice & very good at what they do!!


StarStarStarStarStar Great Job by all! —    (Patient since 2009)

The staff is very professional with a smile. They are always very helpful. They doctors are very knowledgeable and explain everything so it is understandable by the lay person. No question is to simple or small from the patient to the doctor. The doctors and staff spend time with the patience until their needs are met and I really feel that they care about their patients.


StarStarStarStarStar I unknowingly inserted a new pair of contacts i... —    (Patient since 2009)

I unknowingly inserted a new pair of contacts into the opposite eyes just prior to my annual exam. Dr Osness figured it out quickly :).


StarStarStarStarStar I felt very confident of the doctor’s evaluatio... —    (Patient since 2012)

I felt very confident of the doctor’s evaluation as it was most through. Offered me peace of mind!


StarStarStarStarStar Great office! —    (Patient since 2009)

Everyone was friendly and helpful. Dr. Osnes, who I've seen for years, was awesome as usual. His demeanor, competence and concern for patients is outstanding.


StarStarStarStarStar It was the informative eye check up. —    (Patient since 2019)

It was the informative eye check up.


StarStarStarStarStar  —    (Patient since 2009)

Our family has been going to Yankee Eye Clinic for years. Doctors like Matthew Grange enhance the experience by knowing our family history, and ... having a sense of humor. Not to mention his expertise. :) It can be a one stop shop for glasses and contacts (albeit a more expensive one stop shop), and I've always found the technicians to be first rate.


StarStarNo StarNo StarNo Star I felt rushed once I was seen and that the visi... —    (Patient since 2019)

I felt rushed once I was seen and that the visit was a waste of time and wasn’t really given a answer of what could be causing my eye issue


StarStarStarStarStar Yankee else clinic is great! All the staff is v... —    (Patient since 2010)

Yankee else clinic is great! All the staff is very welcoming and friendly


StarStarStarStarStar The people are very nice who work there.  —    (Patient since 2009)

The people are very nice who work there. They are very helpful in choosing new glasses and want you to feel confident in what you purchase. I felt they were focused on me not just them selling something


StarStarStarStarNo Star Very helpful with my Dry Eye. I And with my ... —    (Patient since 2011)

Very helpful with my Dry Eye. I And with my Eyes exam. Very Good.


StarStarStarStarStar Dr. Jay M. Albrecht —    (Patient since 2017)

The eye care professionals at Yankee Eye Clinic do fantastic work, and perform that work with a high level of professionalism.


StarStarStarStarStar Entire staff is welcoming, kind and helpful.  —    (Patient since 2017)

Entire staff is welcoming, kind and helpful.


StarStarStarStarStar My only recommendation would be to have local p... —    (Patient since 2009)

My only recommendation would be to have local papers and topical magazines available w/I waiting area as its not uncommon to wait 10-15 minutes for some apts and there is no adult reading material...otherwise and overall excellent experience!...Terry Dow


StarStarStarStarStar Emily Bjore and the entire team at Yankee Eye c... —    (Patient since 2012)

Emily Bjore and the entire team at Yankee Eye clinic are always very professional, respectful, courteous and helpful. I would recommend their practice to anyone looking for eye care.


StarStarStarStarNo Star Review —    (Patient since 2015)

My experience was short, sweet and to the point. I dont have any concerns or any issues with my eyes. Dr. Bjorie has always been very professional and gets things done.


StarStarStarStarStar Great staff. Latest in equipment. —    (Patient since 2016)

Great staff. Latest in equipment.


StarStarStarStarStar Yankee Eye Clinic Staff —    (Patient since 2009)

All of the staff were friendly, thorough, and thoughtful during the examination process.


StarStarStarStarStar I've been going to Yankee Eye Clinic for years ... —    (Patient since 2012)

I've been going to Yankee Eye Clinic for years and they are extremely knowledgeable and thorough. They provide great information, explain what they are doing and why, and follow through. Dr. Osnes is my doctor there and he is exceptional.


StarStarStarStarStar Staff is extremely friendly and help —    (Patient since 2013)

Staff is extremely friendly and helpful


StarStarStarStarStar Excellent service for eyewear and a through eye... —    (Patient since 2009)

Excellent service for eyewear and a through eye examination.


StarStarStarStarStar  —    (Patient since 2010)

Excellent customer service, friendly staff, thorough but efficient appointments.


StarStarNo StarNo StarNo Star Dr. Osnes has been there a very long time and i... —    (Patient since 2010)

Dr. Osnes has been there a very long time and is fantastic. Administrative procedures are much to be desired. Waiting area is very loud even if one person is there - sound bounces off the walls.


StarStarStarStarStar Good service. Hillary and Dr. Hegerman both di... —    (Patient since 2009)

Good service. Hillary and Dr. Hegerman both did a great job.


StarStarStarStarStar I'm always very satisfied with the service I re... —    (Patient since 2014)

I'm always very satisfied with the service I receive, and you folks also successfully addressed my dry eyes issue. Thank you!


StarStarStarStarStar Excellent professional and support staff! —    (Patient since 2012)

Excellent professional and support staff!


StarStarStarStarStar I don't ck online site, I do like your messages... —    (Patient since 2016)

I don't ck online site, I do like your messages as appt reminders.


StarStarStarStarStar Dr Grange is always very thorough and complete ... —    (Patient since 2009)

Dr Grange is always very thorough and complete during my exam and explains everything to me


StarStarStarStarStar Dr Bjore performs a thorough examination and I ... —    (Patient since 2017)

Dr Bjore performs a thorough examination and I feel confident that my vision is being protected.


StarStarStarStarStar Excellent service, very satisfied. —    (Patient since 2017)

Excellent service, very satisfied.


StarStarStarStarStar Would recommend! —    (Patient since 2009)

Have been going here for years. Always have a good experience and if you live in that area, I would recommend them!


StarStarStarStarStar Excellent service, courteous staff.  —    (Patient since 2009)

Excellent service, courteous staff.


StarStarStarStarStar Wonderful greeting upon entering the clean, wel... —    (Patient since 2018)

Wonderful greeting upon entering the clean, well-organized facility


StarStarStarStarStar I always do the bright light that captures the ... —    (Patient since 2009)

I always do the bright light that captures the inside of the eye. It is always so easy to understand when Dr. Hegerman can show me on the screen what was he sees inside my eye.


StarStarStarStarStar Foreign object beneath eyelid —    (Patient since 2018)

Dr. Emily Bjore was able to successfully remove a foreign object from under my upper eyelid. She communicated well, making things easy to understand and she ensured I was as comfortable as I could be. This was the first time I was not able to resolve the issue myself but if I were to have this happen again I would certainly go back again.


StarStarStarStarStar Dr Osnes was fantastic! He explained thoroughly... —    (Patient since 2018)

Dr Osnes was fantastic! He explained thoroughly why my prescription did not work for me. I am excited to receive my new prescription and glasses!


StarStarNo StarNo StarNo Star Dr. Osnes is great, but... —    (Patient since 2009)

I think Dr. Osnes is excellent, but the rest of dealing with the clinic is very frustrating. I had an appointment at 7am and your clinic wasn’t even open yet. Why start appointments at a time you aren’t even ready for patients? I specifically asked when the eye department would be open so I could come back and order glasses, and was given incorrect information (despite asking twice) so I showed up and it wasn’t open. I have ordered glasses in the past that took weeks longer to get than I was told due to being ordered incorrectly. I will not order glasses here again and wouldn’t keep coming if I hadn’t been seeing Dr. Osnes so long.


StarStarStarStarStar  —    (Patient since 2012)

The friendly Director checked me in very efficiently. I was promptly called back for the exam. Dr. Grange was attentive and listened to my requests. He called in a more affordable medicine for me.


StarStarStarStarStar Love the people who work at Yankee Eye Clinic. ... —    (Patient since 2012)

Love the people who work at Yankee Eye Clinic. They were so friendly when I came in and patient in explaining all the different tests and all.


StarStarStarStarStar Great experience.. Friendly staff. Very compete... —    (Patient since 2012)

Great experience.. Friendly staff. Very competent


StarStarStarStarNo Star Always good service from Yankee Eye —    (Patient since 2009)

Always good service from Yankee Eye: professional and smooth.


StarStarStarStarStar Great experience as always —    (Patient since 2015)

This is a well staffed office and they take good care of you from the moment you walk in the door.


StarStarStarStarStar Always feel my questions and concerns are answe... —    (Patient since 2009)

Always feel my questions and concerns are answered. Never feel rushed. Procedures explained. Very courteous staff and doctors.


StarStarStarStarStar Thank you for your continued care! —    (Patient since 2009)

Thank you for your continued care!


StarStarStarStarStar Wonderful Service - Lovely Staff - Excellent Ey... —    (Patient since 2011)

Wonderful Service - Lovely Staff - Excellent Eye Care.


StarStarStarStarNo Star I am still waiting for a refund. I was not bil... —    (Patient since 2014)

I am still waiting for a refund. I was not billed correctly. They didn't bill my insurance for my visit and forgot to apply the contact credit from VSP. I had to call three times and talk with my insurance myself to find out I should've been covered. Still waiting for a refund and it's been a week.


StarStarStarStarNo Star Our family has enjoyed the services Yankee Eye ... —    (Patient since 2010)

Our family has enjoyed the services Yankee Eye Clinic has provided us over the years!


StarStarStarStarNo Star Great exam and thorough explanation throughout.... —    (Patient since 2018)

Great exam and thorough explanation throughout. Billing was a bit confusing and I read coverage one way for retinal imaging coverage being that insurance would pay up to a dollar amount. Billing rem said that was incorrect and charged me for the images. I confirmed with my insurance that they do in fact cover up to the listed amount and a refund should be in order.


StarStarStarStarStar Excellent quality of care. —    (Patient since 2010)

Excellent quality of care.


StarStarStarStarStar Great service from beginning to end. —    (Patient since 2009)

Great service from beginning to end.


StarStarStarStarStar Great Doctors and Service.  —    (Patient since 2018)

The whole experience was amazing from the beginning to end. Dr. Osnes really took good care of me and the staff were very professional. I really enjoyed the check in process which was simple and the technician took me through the various tests and diagnostics. The receptions were super in assisting me pick a frame and did the measurements. I left there feeling grateful to Dr. Osnes and his top-notch, friendly staff. Can't wait to bring my family over to the Yankee Eye Clinic.


StarStarStarStarStar took the time to explain  —    (Patient since 2012)

The people at the Yankee Eye clinic took the time to make me feel like I wasn't just being pushed through as fast as possible and explained things as we went. So much better than the chain type place I went to last year.


StarStarStarStarStar They are really nice people, friendly and helpf... —    (Patient since 2015)

They are really nice people, friendly and helpful


StarStarStarStarStar Great service all around. —    (Patient since 2018)

Great service all around.


StarStarStarStarStar My experience with yankee eye was great. Low wa... —    (Patient since 2009)

My experience with yankee eye was great. Low wait time.


StarNo StarNo StarNo StarNo Star I thought that investing $700.00 for a pair of ... —    (Patient since 2018)

I thought that investing $700.00 for a pair of lenses, and this did not include the frame,was way out of line.


StarStarStarStarStar As always a thorough eye exam with all question... —    (Patient since 2009)

As always a thorough eye exam with all questions answered. Also optical department adjusted my glasses to fit properly where others have failed.


StarStarStarStarStar I also learned that boys' brains are smaller th... —    (Patient since 2013)

I also learned that boys' brains are smaller than girls' brains


StarStarNo StarNo StarNo Star I do not appreciate the deceptive and rehearsed... —    (Patient since 2011)

I do not appreciate the deceptive and rehearsed sales pitch for glasses. It was obvious that the sales person had been taught to sell frames and glasses that were more expensive than VSP would pay 100%. Did not even show or offer to show low cost frames. Additionally did not explain what the insurance would or would not pay for lenses. I am sure that I paid extra for lenses that I did not need. I do not blame the sales person, I hold management responsible for his sales techniques. ($300 for frames manufactured in China, give me a break)


StarStarStarNo StarNo Star Great service yesterday, but that is second tim... —    (Patient since 2010)

Great service yesterday, but that is second time in for fixing the lens in my glassess. This is due to protection film, or something smiliar to start peeling away from the lens.


StarStarStarStarStar The staff is very genuine and accommodating to ... —    (Patient since 2013)

The staff is very genuine and accommodating to the appointments needed. It is appreciated!


StarStarStarStarStar Jason from Saint Paul —    (Patient since 2009)

The staff is friendly, the clinic facilities are nice, and they offer flexible eye care options with contacts and glasses to meet all my needs.


StarStarStarStarStar Dr. Hegerman is always very professional and th... —    (Patient since 2009)

Dr. Hegerman is always very professional and thorough with the review of my eye exam. He is our family doctor and we have seen him for many years. My only suggestion would be for him to be a bit more personal and inquire at time with me about my family members.


StarStarStarNo StarNo Star 2nd yr in a row with some frustration at the ch... —    (Patient since 2016)

2nd yr in a row with some frustration at the check out process. I was told an amt due and wasn't sure what it was for as I was not given any itemization so she told me and I asked if it had been submitted to insurance and she said no... we normally use ins for glassed/ contacts. I said I would like to use my ins for my eye appt as I'm not sure how many contacts I will order and will pay whatever out of pocket that is needed. I feel it should be the customers choice how to use their ins benefits and should be given the option. I really enjoy the drs/nursing staff at your location but I'm really not sure about the office staff after this second yr of concerns.


StarStarStarStarStar Customer for +20 years. Great care and great pe... —    (Patient since 2009)

Customer for +20 years. Great care and great people.


StarStarStarStarStar Fantastic customer service. Very professional ... —    (Patient since 2009)

Fantastic customer service. Very professional care and thorough with eye exam. Would highly recommend to everyone !!


StarStarStarStarStar I have always been very pleased with doctor and... —    (Patient since 2010)

I have always been very pleased with doctor and the staff there.


StarStarStarStarStar Very friendly and professional staff —    (Patient since 2013)

Very friendly and professional staff


StarStarStarStarStar I have gone to Yankee Eye for 30 years, I have ... —    (Patient since 2009)

I have gone to Yankee Eye for 30 years, I have always been happy with their professionalism and breadth of scope in their services


StarStarStarStarStar Efficient, courteous & professional. —    (Patient since 2014)

Efficient, courteous & professional.


StarStarStarStarStar The Exam was very through  —    (Patient since 2018)

The Exam was very through


StarStarStarStarNo Star I like your frame options —    (Patient since 2018)

I like your frame options


StarStarStarStarStar Timely, no waiting, explanations clear —    (Patient since 2009)

Timely, no waiting, explanations clear, helpful with insurance, very polite and respectful.


StarStarStarStarStar Madi helped us with selecting frames and taking... —    (Patient since 2017)

Madi helped us with selecting frames and taking all the measurements. She is great!!! Madi, offers very helpful suggestions and really knows her stuff. She is a delight. Thanks.


StarStarStarStarStar Dr Osnes was very professional and answered all... —    (Patient since 2009)

Dr Osnes was very professional and answered all my questions.


StarStarStarNo StarNo Star  —    (Patient since 2009)

I like Dr Hegerman but don’t care for the contact lense technician. I had an appointment on July 13 and ordered and paid for contacts. I did not get a call that they were in and called them 9 days later and was told only one eye came in and they would call me. I called again on July 31st and was told they other eye had just came in. This happened also the last time I ordered contacts.


StarStarStarStarStar Great Neighborhood Eye Clinic —    (Patient since 2015)

Great service and friendly team. Very helpful in selecting eyewear and a solid selection of options.


StarNo StarNo StarNo StarNo Star The doctor was good and exam was thorough. I as... —    (Patient since 2010)

The doctor was good and exam was thorough. I asked for the length of exam when I made it and it took about 40 min. longer then expected. The receptionist was rude on the phone and in the clinic.


StarStarStarStarStar N/a —    (Patient since 2017)

Great service staff is professional


StarStarStarStarStar Friendly and professional service —    (Patient since 2014)

Yankee Eye Clinic has been the eye clinic for my family for years. They're friendly and professional and always make us feel welcome and relaxed while we're there.


StarStarStarStarStar  —    (Patient since 2009)

I have been very happy with your service over the years.


StarStarStarStarNo Star  —    (Patient since 2010)

The technician who checks eye pressure etc could improve on technique and customer interaction skills. Also more magazines in the waiting area would be nice, especially if you have kids and are waiting.


StarStarStarStarStar Everyone was very friendly and helpful. —    (Patient since 2009)

Everyone was very friendly and helpful.


StarStarStarStarStar Everybody that I worked with at Yankee Eye Clin... —    (Patient since 2018)

Everybody that I worked with at Yankee Eye Clinic was polite and very helpful


StarStarStarStarStar I didn't have to wait at all and they were very... —    (Patient since 2017)

I didn't have to wait at all and they were very quick to help and look up my vision insurance to see what my benefits were.


StarStarStarStarStar Eyes have it! —    (Patient since 2009)

Professional eye care with a nice personal touch. Dr. Osness is the BEST!


StarStarStarStarStar learning  —    (Patient since 2017)

Very thorough and did a great job explaining things


StarStarStarNo StarNo Star Found the eye glasses I was looking for, but y... —    (Patient since 2015)

Found the eye glasses I was looking for, but your price is higher then another place I visited.


StarStarStarStarStar Great Optometrist!! He made me feel comfortable... —    (Patient since 2017)

Great Optometrist!! He made me feel comfortable and the visit was educational.


StarStarStarStarStar Andrea is a true pro. She's patient, kind expla... —    (Patient since 2017)

Andrea is a true pro. She's patient, kind explains what she's going to do with out patronizing! Nice place.


StarStarStarStarStar Professional, friendly eye care  —    (Patient since 2011)

I've been visiting Yankee Eye Clinic for about seven years now and every staff member I've dealt with have been friendly and professional. The doctors are happy to take the time to answer any questions and thoroughly examine/test your eyes without pressuring you into products or services. The staff up front are always on top of what benefits I have available through insurance and very clear about what something will cost. Great business!


StarStarStarStarStar Very professional and friendly staff in the eye... —    (Patient since 2009)

Very professional and friendly staff in the eye clinic. Always very organized and efficient. Very little paperwork needed if returning patient .Appointment Reminder process is very good, with both email and text reminders. Really appreciate that they have Doctors who have been there forever with years of experience.


StarStarStarStarStar Purchased new reading glasses in November and 2... —    (Patient since 2009)

Purchased new reading glasses in November and 2nd time I've had to come in and have screw replaced. rRaders only used around the house, not travel glasses, so not a lot of activity with glasses. Frustrating. Need a box for DNA. Does not apply in your questionnaire. #5 low rating due to quality or reliability of glasses purchased not medically related.


StarStarStarStarStar I always refer YEC —    (Patient since 2016)

I am always referring my friends And family to Yankee Eye Clinic. I really love the staff, technology, and care provided.


StarStarStarStarStar  —    (Patient since 2017)

I feel everything went very smoothly. Very satisfied with the exam and the demeanor of the surroundings there.


StarStarStarStarStar Super friendly and knowledgeable  —    (Patient since 2016)

Super friendly and knowledgeable


StarStarStarStarStar Super friendly and knowledgeable  —    (Patient since 2016)

Super friendly and knowledgeable


StarStarStarStarStar  —    (Patient since 2018)

Thank you for your wonderful care. I had a great experience and will recommend your clinic to family and friends.


StarStarStarStarStar Patient for 15+ years and would recommend —    (Patient since 2009)

Yankee Eye Clinic has been providing services to me for 15+ years. I always receive excellent care and service. They are prompt for getting you in for your appointments and for forwarding documentation when needed.


StarStarStarStarStar They are really great at Yankee Eye Clinic. Dr.... —    (Patient since 2009)

They are really great at Yankee Eye Clinic. Dr. Hagerman explains every derail on your eyes so one can understand whats going on. The staff is very friendly and helpful in every way.. I wouldn't go any where alse..


StarStarStarStarStar Great Optometrists through and through —    (Patient since 2015)

I have been coming to Yankee Eye CInic now for about 3-4 years and absolutely love the service and people there. Always cordial, professional, yet personable, and always get me in and out in expedited fashion.


StarStarStarStarNo Star Great, friendly people —    (Patient since 2018)

Great, friendly people. The only thing is that it took a while to see the doctor when I was waiting in the exam room. Other than that it was great!


StarStarStarStarStar Great staff, minimal wait time and knowledgeabl... —    (Patient since 2013)

Great staff, minimal wait time and knowledgeable doctors! What more could you want?!


StarStarStarStarStar They were extremely friendly and patient with m... —    (Patient since 2018)

They were extremely friendly and patient with my 3 year old son!!


StarStarStarStarStar  —    (Patient since 2010)

It was so fortunate that you were open Sat. 5/19 to remove a particle from my eye. Dr Grange was great.


StarStarStarStarStar Everyone was super friendly and professional!! ... —    (Patient since 2013)

Everyone was super friendly and professional!! Great place to go for your eyecare needs!


StarStarStarStarStar The staff and Doctors are always warm friendly ... —    (Patient since 2009)

The staff and Doctors are always warm friendly and professional! That’s a real plus


StarStarStarStarStar Our family has been with Yankee Eye Clinic for ... —    (Patient since 2009)

Our family has been with Yankee Eye Clinic for many years, the staff is friendly and the doctors are amazing! It’s a thorough eye exam and we feel very confident with any treatment the doctor prescribes.


StarNo StarNo StarNo StarNo Star Very disappointing  —    (Patient since 2018)

I went to Yankee Eye Clinic in Eagan for a new pair of glasses when I was still enrolled in Medical Assistance. The front desk receptionist was kind and friendly, showed me where to wait. I was told to wait at the desk by where the "Rob Ford" branded glasses were. I waited patiently, and the wait time was not terrible long. However, I had issues with how one of the employees behaved. I believe her name was Sheri but I can not recall right now. I told her I would like to see the MA provided glasses. She got up and said to a co-worker through a black window, "We have another blue slip, another one, I don't know what's going on" while visibly looking annoyed that I was there. She did continue to be nice to be during out interaction. However, when she said those words she was only few steps away from me so clearly knew I could hear her. This person was not there when I went to pick my glasses. I will never return to Yankee Eye Clinic and will never recommend it to any of my friends. It was one of the worst experiences I have had in Minnesota. I was very hurt by her words and her behavior. No one deserves to be treated like that. Everyone else I interacted with at the store was okay but I cant shake the feeling of humiliation after interacting with this woman. If the store employees are going to mistreat their customer for being apart of MA, they should not offer MA glasses at all. I wish the best for this woman and hope she never has to be humiliated for being enrolled in a state sponsored program.


StarStarStarStarStar Always been great service. —    (Patient since 2014)

Always been great service.


StarStarStarStarStar The doctor wasn't pushy or demanding when it ca... —    (Patient since 2018)

The doctor wasn't pushy or demanding when it came time to decide on whether or not I needed glasses, or should/shouldn't get them. He went through all the findings in detail, talked me through my options, and let me know I can contact them with questions or if/when I wanted to move forward with sight-correction glasses. I appreciated that.


StarStarStarStarStar Nice people —    (Patient since 2015)

I received very friendly and prompt service when I came in between appointments to have my glasses (that had accidentally gotten scrunched) straightened out. They're good as new!


StarStarStarStarStar Service was great and staffs were friendly and ... —    (Patient since 2015)

Service was great and staffs were friendly and very helpful.


StarStarStarStarStar Great group of professionals!  —    (Patient since 2009)

Great group of professionals! Very friendly and professional from the receptionist to the tech. to the Dr. Been going to Dr. Osnes for over 30 years.


StarStarStarNo StarNo Star The doctor and front desk were awesome, but the... —    (Patient since 2018)

The doctor and front desk were awesome, but the technician wasn't too friendly which shades the experience since they are the first person you see.


StarStarStarStarStar  —    (Patient since 2009)

I am always treated with a personable respect, courtesy and professional expertise. I have been a client of Yankee Eye Clinic for almost 30 years. At my last visit both Dr. Osnes and Andrea were excellent..


StarStarStarStarNo Star Your staff & doctors are always very helpful, c... —    (Patient since 2013)

Your staff & doctors are always very helpful, courteous, and professional. And I have found them to be very thorough, in that, they always welcome questions.


StarStarStarStarStar Best people and facilities.  —    (Patient since 2012)

Best people and facilities.


StarStarStarStarStar Very professional, pleasant staff. Has dramatic... —    (Patient since 2009)

Very professional, pleasant staff. Has dramatically improved since my previous two visits where office staff and optical were not very friendly. Thank you Dr. Grange!


StarStarStarStarStar As usual, the courteous and knowledgeable staff... —    (Patient since 2009)

As usual, the courteous and knowledgeable staff made this visit pleasant and comfortable.


StarStarStarStarStar Professiional office, amazing staff —    (Patient since 2015)

Professional clinic from start to finish. Dr.Hegerman is very patient and was very thorough in the examination and was very clear when answering my questions.


StarStarStarStarStar I've been using Yankee Eye Clinic with my wife ... —    (Patient since 2011)

I've been using Yankee Eye Clinic with my wife for many years. Great professional service!


StarStarStarStarStar Very pleased with the services of Dr. Grange an... —    (Patient since 2017)

Very pleased with the services of Dr. Grange and the clinic.


StarStarStarStarStar I love the new state of the art equipment. Eve... —    (Patient since 2009)

I love the new state of the art equipment. Everything was so fast and organized. Dr Bjore is the BEST!


StarStarStarStarStar I really felt like Dr. spent time and addressed... —    (Patient since 2011)

I really felt like Dr. spent time and addressed my vision concerns with patience and understanding.


StarStarStarStarNo Star Waited 40 minutes to see dr.😬 —    (Patient since 2012)

Waited 40 minutes to see dr.😬


StarStarStarStarStar I have not been in for an eye exam in over 20 y... —    (Patient since 2018)

I have not been in for an eye exam in over 20 years. My first visit was AMAZING. Everyone was so kind. I have already referred a few friends.


StarStarStarStarStar Yankee Eye Clinic was professional and courteou... —    (Patient since 2010)

Yankee Eye Clinic was professional and courteous. I was taken care of on time, my examine was thorough, and I was out with a new prescription just like you hope appointments go.


StarStarStarStarStar Very positive experience. —    (Patient since 2018)

I had somewhat of an urgent need to see a doctor regarding an issue with one of my eyes. They made it very easy to get a same day appointment, which was a great relief! The doctor was wonderful. I will be going back to their clinic for my eye health, and for my glasses.


StarStarStarStarStar I always feel I get a very in-depth exam. Dr. ... —    (Patient since 2013)

I always feel I get a very in-depth exam. Dr. Harriman is a great educator, I appreciate the explanations and time he spends with me. Everyone I have felt with at the clinic is kind and very professional. I have and will continue to recommend people to the clinic


StarStarStarStarStar  —    (Patient since 2009)

Dr Haggerman is very professional and takes all the necessary time to answer all your questions and concerns. I highly recommend this clinic.


StarStarStarStarStar Exam is comprehensive and thorough. Explanatio... —    (Patient since 2009)

Exam is comprehensive and thorough. Explanations of the eye mechanics and vision are very easy to understand. Everyone is friendly


StarStarStarStarNo Star Love your people and the professionalism, but t... —    (Patient since 2016)

Love your people and the professionalism, but trying to schedule an appointment or talking to anyone is a challenge. After playing phone tag for a week, I finally dropped by on my day off to get an extra pair of contacts before traveling until my next appointment. The staff was great and found me a sample, but I shouldn’t have to drive by to talk to people. You may need more staff on the phones or a better way to schedule appointments or answer phones. Leaving a message and having people call back is not always convenient.


StarStarStarStarStar pleasant, helpful team, positive environment!! —    (Patient since 2018)

Team was very pleasant, helpful and accommodating from front desk to the Dr. Huge selection of frames too.


StarStarStarStarStar Dr. Hegerman is very thorough. The optical depa... —    (Patient since 2009)

Dr. Hegerman is very thorough. The optical department and their services are highly overpriced. I was able to take my prescription to an alternate place and get the glasses I want for a quarter of the price. I'm willing to pay for the convenience of being right there at the office, but not at 4 times the price. The explanation that the quality is better is lost on my. I know you send out the order and the same machines and process is there for almost all eye-ware providers. If you don't get with the times I'll move my eye appointments since the price gouging erodes my trust in the sincerity of the doctor. Relationship currency is trust, not $$.


StarStarStarStarStar My 7:50am appointment was 25 minutes late.  —    (Patient since 2010)

My 7:50am appointment was 25 minutes late.


StarStarStarStarStar Service. Staff was warm and genuinely interest... —    (Patient since 2018)

Service. Staff was warm and genuinely interested in helping and finding the best pair for me.


StarStarStarStarStar Friendly and Quality service! —    (Patient since 2014)

Friendly and Quality service!


StarStarStarStarStar Staff was very courteous, helpful, and timely. —    (Patient since 2009)

Staff was very courteous, helpful, and timely.


StarStarStarStarStar lines of communication need to improve while se... —    (Patient since 2018)

lines of communication need to improve while services are being rendered. When glasses went ready no communication received I had to call.


StarNo StarNo StarNo StarNo Star They took a long time to process my opticals —    (Patient since 2013)

They took a long time to process my opticals


StarStarStarStarStar The staff was friendly and nice. —    (Patient since 2018)

The staff was friendly and nice.


StarStarStarStarStar Dr Hegerman provides exceptional service. He sp... —    (Patient since 2011)

Dr Hegerman provides exceptional service. He spent time explaining to me different treatments for dry eye and also the pathophysiology of why dry eye is occurring more in today’s world. As a pharmacist this information will be so helpful in counseling my patients.


StarStarStarStarStar The Yankee Eye Clinic is an amazing place, staf... —    (Patient since 2018)

The Yankee Eye Clinic is an amazing place, staffed with caring, competent, experienced professionals. I am so grateful for the experience I had--every step of the way. I highly recommend Yankee Eye Clinic for vision care!!!


StarStarStarStarStar Staff was very friendly and there was no delay ... —    (Patient since 2018)

Staff was very friendly and there was no delay in being seated for the examination. Examination was very thorough. Recommendations for future consideration as well as current needs. No pressure to purchase any products or future services. I felt very comfortable and look forward to building a long lasting relationship.


StarStarStarNo StarNo Star My visit with the doc was good and informative.... —    (Patient since 2014)

My visit with the doc was good and informative. But the price of your eye glasses is ridiculously expensive. I went elsewhere to purchase glasses.


StarStarStarStarStar Dr Grange is just the best! Professional, cari... —    (Patient since 2012)

Dr Grange is just the best! Professional, caring, smart and funny!


StarStarStarStarNo Star Really appreciated the doctor and staff. Found... —    (Patient since 2018)

Really appreciated the doctor and staff. Found frames for glasses to be outside of my budget.


StarStarStarNo StarNo Star Have been a client for years and may not come b... —    (Patient since 2009)

Have been a client for years and may not come back due to yesterday's contact lens exam, which I did not need and was charged $70 for. To send me a text message telling me to wear my contacts without an explanation in the text, paperwork, or in person (by the front desk when I arrived, by the person who checked my eyes prior to the exam with Dr. Hegerman, or by the doctor) that I would be charged for the contact exam is inexcusable. To assume that the client knows they will be charged without confirming that they understand the cost is poor business practice. Since I seldom wear my contact lens (only for rare social occasions) and have a supply of lenses (not ordering more in the near future), I did not need this exam and am obviously upset about the $70 charge.


StarStarStarStarStar I appreciate how quickly you get me in to my ap... —    (Patient since 2011)

I appreciate how quickly you get me in to my appointment and back out the door!


StarStarStarStarStar Very professional, very organized, and everyone... —    (Patient since 2018)

Very professional, very organized, and everyone knew their job.


StarStarStarStarStar Eyes/Glasses/Treatment —    (Patient since 2009)

I have the utmost faith in Yankee Eye Clinic and their staff - they always work with my schedule, are professional, explain everything up front and treat me with respect.


StarStarStarStarStar Timely and professional from the desk staff to ... —    (Patient since 2009)

Timely and professional from the desk staff to the Doctors


StarStarStarStarStar They are very helpful and knowledgeable.  —    (Patient since 2010)

They are very helpful and knowledgeable.


StarStarStarNo StarNo Star I came to Yankee Eye Clinic to order prescripti... —    (Patient since 2018)

I came to Yankee Eye Clinic to order prescription sunglasses. I came with hardcopies of my prescription, and the desired frames with complete product number. I was very unhappy how long I had to wait to be helped. 30 Minutes. I met with a clinic personnel and provided my documents. < 5 Minutes. She then went in back to place my order. I waited 20 minutes for her to return. Then I needed to complete a customer profile before being escorted to the counter to pay for my order. ~$1000. I am not unhappy with the price. It was recommended to accept an emailed copy of my receipt because “it was easier”. Three days later I still did not have it and had to call to request it. It was sent immediately. (Thank you) I left 1.25 hours after arrival. Very disappointed. I came with everything necessary to expedite my order and accommodate the Clinic. My face-to-face time with the Clinic rep to order was no more than 5 minutes. In my wait I had the opportunity to view the stock of frames and think Yankee Clinic has a very fine selection. Good job! I ordered on Dec 27. I was told it would take 5-10 days. Jan 12 I emailed a staff member requesting an order status. No reply. Jan 15 I called and had to leave a voicemail. Several hours later my call was return saying my sunglasses were ready for pick up. There was no satisfactory explanation for the long wait. It was the holiday may have extended the order time. That’s reasonable. However I am very skeptical with this because it’s suspicious that the same day I called for a status is the same day I’m informed they were ready for pick up. I am very disappointed with the wait time to place the order, having to call to get Yankee to send my receipts as promised, and my suspicion the glasses were in the office long before I called. Yankee needs to work on these components of their business. Communicate and follow through. My impression is the office is not reliable.


StarStarStarStarStar Very clean and professional environment. I enjo... —    (Patient since 2015)

Very clean and professional environment. I enjoyed my visit.


StarStarStarStarStar Fantastic —    (Patient since 2018)

My son and I are extremely happy with our first visit. Everyone was very friendly and helpful. Only piece of constructive feedback I can think to provide is that the frames displays seemed to be a little scattered. This did not really impact our experience as the assistance we received was fantastic.


StarStarStarStarStar Excellent Service, Staff listens to your needs ... —    (Patient since 2009)

Excellent Service, Staff listens to your needs and concerns


StarStarStarStarStar Great webpage. Helped me make the decision to v... —    (Patient since 2017)

Great webpage. Helped me make the decision to visit Yankee over other eye clincs.


StarStarNo StarNo StarNo Star I'm not a person who recommends service to othe... —    (Patient since 2010)

I'm not a person who recommends service to others.


StarStarStarNo StarNo Star I do not mind taking the survey, but object to ... —    (Patient since 2009)

I do not mind taking the survey, but object to a mandatory 20 word review


StarStarStarStarStar Been going to Yankee Eye Clinic for 20 years... —    (Patient since 2009)

I've been going to Yankee Eye Clinic for 20 years and the reason I keep going back is because of the great care I receive. Seeing Dr. Grange is like seeing a trusted friend. He listens to my concerns and is warm and friendly as he advises me on what is best for maintaining my eye health. Ella from optical is awesome! She helped me pick out the perfect frames for my glasses. We went through several options. She answered all my questions and was very patient. I highly recommend her!


StarStarStarStarNo Star I appreciated all efforts and help.Thanks. —    (Patient since 2017)

I appreciated all efforts and help.Thanks.


StarStarStarStarStar Long time patient....great service and care —    (Patient since 2009)

Long time patient....great service and care


StarStarStarStarStar Excellent eye care professionals! —    (Patient since 2015)

Dr. Hegerman and the entire staff at Yankee Eye Clinic in Eagan did a great job during my visit. The greeting and check-in process, eye exam, and payment process were all completed in an exceptional manner.


StarStarStarStarNo Star It seems that my wait times are always long. —    (Patient since 2009)

It seems that my wait times are always long.


StarStarStarStarStar Dr Grange is always attentive and makessure I u... —    (Patient since 2009)

Dr Grange is always attentive and makessure I understand all of my eye appointment results. Excellent service.


StarStarStarStarNo Star I have recommended your service to friends. I w... —    (Patient since 2009)

I have recommended your service to friends. I would recommend your service to more friends/colleagues if they lived or worked in the local area.


StarStarStarStarStar Dr. Heggerman and his staff are always very pro... —    (Patient since 2010)

Dr. Heggerman and his staff are always very professional


StarStarStarStarStar  —    (Patient since 2009)

I really appreciated the service and help for an eye injury. Dr. Grange did a great job of helping with this emergency. I am on my way to recovery. Thank you!


StarStarStarStarStar Awesome place —    (Patient since 2010)

I have been coming to Yankee Eye clinic for 17 years and have always had great service.


StarStarStarStarStar The Doctor was very thorough and my examination... —    (Patient since 2017)

The Doctor was very thorough and my examination was performed in a skillful manner.


StarStarStarStarStar The Yankee Eye Clinic is everything you need. —    (Patient since 2011)

The Yankee Eye Clinic is very conveniently located in the Town Center area, which makes it very convenient to get to. You do not have the parking problems and ramp issues of many eye doctors. Working in the Eagan area 5 miles away is a quick tri there. The staff and doctors are very friendly and efficient and the most important thing is once there, a return trip has never been necessary. They get it right, the prescription is right and I trust that they will catch and changes and help me to adjust to them without extra trips.


StarStarStarStarNo Star Very friendly folks and got me in on time. —    (Patient since 2016)

Very friendly folks and got me in on time.


StarStarNo StarNo StarNo Star Your score is low for several reasons. 1) did n... —    (Patient since 2017)

Your score is low for several reasons. 1) did not realize that by providing you my email on the medical questionnaire I gave you permission to send me marketing information. Have received several emails. You act as if you are a medical clinic for eye care and then you send me retail advertising. I would say this is a HIPPA violation since you are taking information from what was represented as a medical chart and used it sell me retail related products. 2) you collected the 2% tax on my $10 co pay. I am looking into this, though I have never seen this before. Not sure it is ethical or proper. 3) the price I paid for my glasses was very high. I will be doing some looking around before I pick up my glasses in three weeks. If I find the prices you charged me are greatly higher I will be having a conversation with someone at a senior level as I asked the person that helped if the price was competitive. She assured me it was. Feel free to reach out to me if you have additional questions.


StarStarStarStarStar New Patient —    (Patient since 2017)

I hadn't had my eyes checked in 10 years. Staff and doctor at the clinic were very helpful and friendly. There was very little wait time and the appointment from start to finish took less than a half hour.


StarStarStarStarStar excellent care. wouldn't think about going anyw... —    (Patient since 2009)

excellent care. wouldn't think about going anywhere else!


StarStarStarStarStar Very friendly environment.Everyone operated ver... —    (Patient since 2009)

Very friendly environment.Everyone operated very professional and efficient.


StarStarStarStarStar Great visit. Love the optomap camera instead ... —    (Patient since 2009)

Great visit. Love the optomap camera instead of dilating my eyes.


StarStarStarStarStar Quick and Easy! —    (Patient since 2017)

The exam was very thorough and efficient!


StarStarStarStarStar The doctors and the staff are excellent.  —    (Patient since 2009)

The doctors and the staff are excellent.


StarStarStarStarStar Post Sale Service —    (Patient since 2012)

Several years after buying my glasses, I brought them in bending them up and popping a lens out. They fix them up no questions asked and at no cost to me. Thank you


StarStarStarStarStar Love love love! —    (Patient since 2015)

I love yankee eye clinic! They are extremely organized, always can find dual appointments for my husband and my "date night" eye checks, and a great selection of frames!


StarStarStarStarStar Quality of eye care —    (Patient since 2010)

Quality of my eye care is excellent.


StarStarStarStarStar Very satisfied customer. —    (Patient since 2016)

Very friendly, professional and personalized service.


StarStarStarStarStar Like getting a text to remind me of appt And... —    (Patient since 2009)

Like getting a text to remind me of appt And getting my receipt emailed to me.


StarStarStarStarStar Great eye clinic! —    (Patient since 2017)

It's a great eye clinic will definitely recommend family and friends to come.


StarStarStarStarStar DR HAGEMAN IS THE BEST SO KIND AND REASSURING ... —    (Patient since 2009)

DR HAGEMAN IS THE BEST SO KIND AND REASSURING VERY KNOWLEGABLE, CLEARLY EXPLAINS EVERYTHING. OFFICE HAS THE MOST MODERN, UP TO DATE DIAGNOSTICS VERY REASSURUNG THANNK YOU


StarStarStarStarStar Dr Grange was an absolute pleasure. He was bot... —    (Patient since 2017)

Dr Grange was an absolute pleasure. He was both knowledgeable and kind. I will definitely be a new yearly client for him.


StarStarStarStarStar Great service.Stepped On My Glasses,Popped A Le... —    (Patient since 2009)

Great service.Stepped On My Glasses,Popped A Lense,& Bent The Frame You Folks Promptly Repaired. Thant You Jerry Peterson


StarStarStarStarNo Star The staff is good, Dr. Grange is excellent. The... —    (Patient since 2014)

The staff is good, Dr. Grange is excellent. The prices on frames and contact lenses are way out of line, preventing this from being a higher rating.


StarStarStarStarStar Very good professional service. Dr Grange is ve... —    (Patient since 2014)

Very good professional service. Dr Grange is very knowledgable and takes the time to explain things very well.


StarStarStarStarStar I started going to Yankee Eye Clinic years ago ... —    (Patient since 2009)

I started going to Yankee Eye Clinic years ago because someone recommended it. I recommend it whenever it is a topic. Great people, service and expertise. Thanks for doing a great job.


StarStarStarStarStar Dr. Grange —    (Patient since 2013)

Dr. Grange is a great optometrist. He is very knowledgeable and personable. He explains everything in an easy to understand manner.


StarStarStarStarStar Greeted promptly upon arriving, staff was extre... —    (Patient since 2009)

Greeted promptly upon arriving, staff was extremely friendly and helpful. Service was amazing!!


StarStarStarStarStar  —    (Patient since 2014)

Dr. Hagerman explains all test that make it easy to understand. He also show real concern when he is explaining or listening to concerns I have.


StarStarStarStarStar Friendly and knowledgeable staff.  —    (Patient since 2009)

Friendly and knowledgeable staff. I have been a long time patient and just keep coming back.


StarStarStarNo StarNo Star Appt setting and front desk —    (Patient since 2016)

Was a little disappointed that front office staff charged me full price and it wasn't until I went back and asked to submit to insurance and ask for any rebates that I ended getting $170 off of my $244 bill. Also appt setting seemed frustrated when trying to set my appt as I work during the day so trying to get an appt time without disrupting my day was too frustrating for her.


StarStarStarStarStar Great personal service and very knowledgeable o... —    (Patient since 2009)

Great personal service and very knowledgeable on eye care.


StarStarStarStarStar Courteous and Fair —    (Patient since 2009)

Yankee Eye Clinic is technologically advanced compared to other clinics. They should call this clinic Yankee Eye Clinic – Eye care of the Future! The staff and doctors were very professional and efficient with my time.


StarStarStarStarStar Strong Recommendation —    (Patient since 2009)

Very friendly and professional care. Very much a patient first office.


StarStarStarStarStar Long time patient —    (Patient since 2009)

I have been a patient for more than 25 years. Great care, personal attention and confidence that my eyes are being well looked after.


StarStarStarStarStar Always happy, no hassle. Let's me know insuranc... —    (Patient since 2012)

Always happy, no hassle. Let's me know insurance options, etc.


StarStarStarStarStar Patients since 1988! —    (Patient since 2009)

We have been patients since we moved to Eagan in 1988. Our daughter still trusts her eyes to Dr. Hagarman, even though she moved to Colorado in 2011. This team is the best!


StarStarStarStarStar Very professional and friendly staff.  —    (Patient since 2017)

Very professional and friendly staff.


StarStarStarStarStar I was impressed with the number of diagnostic i... —    (Patient since 2009)

I was impressed with the number of diagnostic implements used and the amount of time given for explanations and encouragement for questions.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to provide our patients with the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar I like it —    (Patient since 2009)

I like your online website. It's easy to manuever


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to provide our patients with the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarNo StarNo StarNo StarNo Star Many years ago the front desk staff were extrem... —    (Patient since 2014)

Many years ago the front desk staff were extremely uptight and rude. In the past few years, it was better. I feel like it is back to rudeness at the front desk and snippy. They do not treat us like customers but rather like an inconvenience. My entire family goes here, but I am not sure why I continue to go except that we do like Dr. Grange. And Nick in the optical area. We have had many issues with billing and being quoted wrong for glasses. Also, this is Noah's mom taking this survey as he is 12 years old and won't be responding in an email.


StarStarStarStarStar The doctors and staff are very knowledgeable —    (Patient since 2016)

The doctors and staff are very knowledgeable, caring, and have a good set of current 'tools' to diagnose and treat eye conditions. I have been very pleased with the support and care provided.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to provide our patients with the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Really appreciated the thorough exam and the ti... —    (Patient since 2017)

Really appreciated the thorough exam and the time the doctor spent explaining things to me.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to provide our patients with the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Great doctors and great staff. —    (Patient since 2010)

Great doctors and great staff.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to provide our patients with the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar . —    (Patient since 2009)

The staff is knowledgeable and friendly AND they have up to date technology to diagnose and treat.


Reply

We appreciate you taking the time to leave a review. We strive to provide our patients with the best in eye care and customer service. We look forward to serving you in the future.

StarStarStarStarStar Exam Extrodinaire —    (Patient since 2010)

You will never get an exam like this anywhere else.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Yankee Eye Clinic always has friendly staff and... —    (Patient since 2011)

Yankee Eye Clinic always has friendly staff and is easy to work with.


Reply

Arthur, it is our privilege to provide our patients with the highest in customer service and quality eye care. We thank you for taking the time to leave a review. We hope to see you again in the future.

StarStarStarStarStar  —    (Patient since 2009)

I think it's very nice that you send birthday greetings to your clients😊


Reply

Katherine, it is our privilege to serve our patients with the highest in customer service and quality eye care. We thank you for taking the time to leave a review. We hope to see you again in the future.

StarStarStarNo StarNo Star  —    (Patient since 2009)

Seemed like they just wanted to get things done and it was a bit rushed


StarStarStarStarStar Respect, professionalism, and efficiency is wha... —    (Patient since 2009)

Respect, professionalism, and efficiency is what you receive at Yankee Eye Clinic. I expect no more than that and truly appreciate it in a business. Thank you Yankee Eye.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar My glasses were repaired quickly and my wait time —    (Patient since 2012)

My glasses were repaired quickly and my wait time short.


Reply

Phyllis, it is our privilege to provide our patients with the highest in customer service and quality eye care. We thank you for taking the time to leave a review. We hope to see you again in the future.

StarStarStarStarStar Good and respectful —    (Patient since 2009)

They are very good and professional and take the time to answer your question and have handy hours of operation.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Positive and thorough exam —    (Patient since 2009)

Positive and thorough exam


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar All of my needs were considered and my general ... —    (Patient since 2009)

All of my needs were considered and my general health was reviewed somewhat.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Need some adult reading material in lobby! —    (Patient since 2009)

Need some adult reading material in lobby!


Reply

We appreciate hearing feedback from our patients on how we can improve your visit. Our goal is to not have patients wait long enough to read once you check in for your appointment. Patients have shared how they like to utilize their waiting time to look at frames, so they are waiting for them at the table once their eye examination is complete. Others like to take advantage of our free wifi to get caught up on their emails or text messages. Going forward, we will try to offer a better selection of reading materials. Thank you again for your input.

StarStarStarStarStar Friendly and professional. —    (Patient since 2015)

Staff is always friendly and Dr Granger puts up with and answers cheerfully all my questions..


Reply

Ruth, we appreciate your kind comments. Dr. Granger is a wonderful doctor and is privileged to be able to take care of your eyes. We strive for the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit.

StarStarStarStarStar Dr. Haegerman is excellent. He listens to my co... —    (Patient since 2009)

Dr. Haegerman is excellent. He listens to my concerns and answers all my questions. I have been a patient since 1996.


Reply

Lisette, we appreciate you taking the time to leave this review. Dr. Haegerman is a wonderful doctor and is privileged to be able to take care of your eyes. We strive for the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit.

StarStarStarStarStar Greeted by friendly people. Nice office remode... —    (Patient since 2009)

Greeted by friendly people. Nice office remodel


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar I have asked repeatedly to be called Terry...Ra... —    (Patient since 2009)

I have asked repeatedly to be called Terry...Raymond is the name on the insurance info, but no one calls me that. It gets a little aggravating to constantly remind you


Reply

We appreciate you taking the time to leave a review. We strive to provide our patients with the best in eye care and customer service. We look forward to serving you in the future.

StarStarStarStarStar I'd suggest you furnish your waiting patients ... —    (Patient since 2009)

I'd suggest you furnish your waiting patients w/some reading material to help take one's mind off the wait. It is a small waiting area with chairs arranged so that one is looking across a small waiting area directly into the line of sight of other waiting patients.


Reply

We appreciate hearing feedback from our patients on how we can improve your visit. Our goal is to not have patients wait long enough to read once you check in for your appointment. Patients have shared how they like to utilize their waiting time to look at frames, so they are waiting for them at the table once their eye examination is complete. Others like to take advantage of our free wifi to get caught up on their emails or text messages. Going forward, we will try to offer a better selection of reading materials. Thank you again for your input.

StarStarStarStarStar  —    (Patient since 2009)

Dr. Osnes is a great Dr. He is very thorough and takes the time to explain every thing. Very friendly and his staff is also very friendly and helpful.


Reply

Sarah, thank you for your kind comments. Dr. Osnes is a wonderful doctor and is privileged to be able to take care of your eyes. We strive for the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit.

StarStarStarStarStar I wouldn't go anywhere else! —    (Patient since 2009)

The Technician, Doctor and Optician were great! Very knowledgeable, friendly, personable and professional!


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar I was thrilled when Dr Grange suggested contact... —    (Patient since 2011)

I was thrilled when Dr Grange suggested contacts to correct my close vision even after lasic surgery.


Reply

Sarah, thank you for your kind comments. Dr. Grange is a wonderful doctor and is privileged to be able to take care of your eyes. We strive for the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit.

StarStarStarStarStar love it here —    (Patient since 2017)

so many friendly faces!! everyone is so kind and helpful.


Reply

We appreciate you taking the time to leave a review. We strive to provide our patients with the best in eye care and customer service. We look forward to serving you in the future.

StarStarStarStarStar Annual eye appointment is a positive experience... —    (Patient since 2016)

Annual eye appointment is a positive experience. From the technician/assistant who explains things and takes care of things, photos of eyes, etc. to the doctor who does the exam and provides feedback on your eye health and any recommendations for improving one's overall health. i was informed of an addition to Yankee Clinic; a nutritionist, which is very helpful to us patients.


Reply

Thank you for your response, Joan. Our goal is to provide the highest level of eye care for our patients. We look forward to your next visit.

StarStarStarStarStar Good friendly doctors and staff. Easy eye appoi... —    (Patient since 2011)

Good friendly doctors and staff. Easy eye appointment and the doctor explained everything in plain language. It took a couple of times to get my contacts right, but they were willing to work with me and were patient until it was right.


Reply

We appreciate you taking the time to leave a review. We strive to provide our patients with the best in eye care and customer service. We look forward to serving you in the future.

StarStarStarStarStar Dr Hergerman is great! —    (Patient since 2016)

Dr Hergerman is great! Thoroughly listens to my eye-can't ncerns and helps me find the best solutions for contacts, glasses, dry eyes, etc. They have the latest in technology which is always fun to experience. All of the staff are great to work with and super friendly.


Reply

Thank you for your response, Reanna. Our goal is to provide the highest level of eye care for our patients. We look forward to your next visit.

StarStarStarStarStar  —    (Patient since 2009)

Dr. Osness is very caring and takes time to explain everything.


Reply

We appreciate you taking the time to leave a review. We strive to provide our patients with the best in eye care and customer service. We look forward to serving you in the future.

StarStarStarStarStar I was happy with everyone I came into contact w... —    (Patient since 2013)

I was happy with everyone I came into contact with. Enjoyed the lady I picked my glasses out with....very sweet.


Reply

We appreciate you taking the time to leave a review. We strive to provide our patients with the best in eye care and customer service. We look forward to serving you in the future.

StarStarStarStarStar Friendly, professional and caring!That pretty ... —    (Patient since 2009)

Friendly, professional and caring! That pretty much sums it up!


Reply

Thank you so much for your feedback. We strive to provide our patients with the best in eye care and customer service. We look forward to serving you in the future.

StarStarStarStarStar Happy Customer —    (Patient since 2017)

I am very happy that I found this place to get new lenses. I needed very basic replacement lenses for my Oakley frames and received them very quickly and at a third of the cost quoted by Oakley. I would check this place out.


Reply

Thank you for taking the time to leave such a detailed review. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Great facility with caring staff —    (Patient since 2016)

Great facility with up to date technology. Wonderful staff who take time to answer questions. Highly recommend!


Reply

We appreciate you taking the time to leave such a detailed review. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Front desk staff very professional. —    (Patient since 2015)

Front desk staff very professional. Love the feel of the clean / modern office


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Staff and Doctors were very cordial and friendl... —    (Patient since 2017)

Staff and Doctors were very cordial and friendly and explain all the tests and prescription in detail and happy with the attention they paid to the patients.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarNo StarNo StarNo StarNo Star Order lenses for the glasses I was wearing, the... —    (Patient since 2011)

Order lenses for the glasses I was wearing, they ordered lenses for a pair I no longer have, so now have waited twice as long as needed too.


StarStarStarStarStar Everything You Hoped For —    (Patient since 2017)

I've worn glasses for 30 years and have always gotten my eye exams wherever was cheapest/most convenient because - what difference does it make? None, until you have a high-end experience. Yankee Eye Clinic is worth noting. All your most hoped-for adjectives apply: Friendly but not sales-y, professional and sincerely interested. My 10 and 13 y/o kids were treated with respect and listened to. I had several questions and never felt rushed. This is our second year and we're just as pleased as our first.


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Very Professional operation! I'm a new client. —    (Patient since 2017)

Very Professional operation! I'm a new client and will continue to be so, very modern and organized operation!


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar I have been with Yankee eye for over 10 years. ... —    (Patient since 2009)

I have been with Yankee eye for over 10 years. I love the service and updates they have done to "keep up" over the years. My only minor disturbance was a miscommunication between technology based appointment confirmation and phone call confirmation. I thought it would be one or the other, not both. I will change my options next time. Overall my experiences are always wonderful.


Reply

Thank you so much for taking time to leave us a quick review. We apologize about that technological hiccup! Sometimes coordination on a new system can take some time to fine tune. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar professional, caring staff —    (Patient since 2010)

professional, caring staff


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarNo StarNo StarNo StarNo Star New glasses were crooked on my face, which my w... —    (Patient since 2010)

New glasses were crooked on my face, which my wife saw, but the opto. tech didn't. They were also hitting my eyelid/eyebrow. The gages in my car were fuzzy to look at. I was told to try them for a week and then returned. I couldn't wait that long, or wear them. I went back today. This technician noticed right away they were not fitting correctly. After several attempts to get them right, she decided that the hinge on one side was not working correctly. So she has ordered new frames for me. I will reserve further judgement on if I ever come back, until after the new frames are here.


StarStarStarStarStar Outstanding staff that provides the latest capa... —    (Patient since 2012)

Outstanding staff that provides the latest capabilities in eye care. I actually enjoy going in to meet with them because I receive the best advice on what I need to do, what I could do, and what I do not need to do.


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Always friendly and through. I have never felt... —    (Patient since 2012)

Always friendly and through. I have never felt rushed. My concerns are addressed. I know I'm receiving excellent care.


Reply

Thank you for your rating. Our goal is to provide our patients with the highest level of service on both a personal and professional level. We look forward to seeing you on your next visit.

StarStarStarStarStar Parent of sarada manvitha took the survey as sh... —    (Patient since 2017)

Parent of sarada manvitha took the survey as she is 4 yrs old


Reply

We are so grateful for your rating. At Vision Source Yankee Eye Clinic our primary goal is to provide our patients with the highest level of both personal and professional service. We appreciate your business and look forward to serving you in the future.

StarStarStarStarNo Star Staff is friendly, efficient and professional. ... —    (Patient since 2015)

Staff is friendly, efficient and professional. Optical department, in my opinion, is too expensive.


StarStarStarStarStar Doctors & staff are very professional & helpful... —    (Patient since 2013)

Doctors & staff are very professional & helpful, and display genuine concern for patient's awareness & well being!


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to provide our patients the highest level of service on a professional and personal level. We look forward to serving you in the future.

StarStarStarStarStar The people at the Yankee Eye clinic in Eagan a... —    (Patient since 2016)

The people at the Yankee Eye clinic in Eagan are very friendly and very helpful


Reply

Thank you for your comments. The staff at Vision Source Yankee Eye Clinic strive to give our patients the highest in eye care treatment. We look forward to seeing you on your next visit.

StarStarStarStarStar  —    (Patient since 2015)

Yankee clinic has great customer service and do accurate examination.


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarNo Star Everyone was very professional and nice !!  —    (Patient since 2017)

Everyone was very professional and nice !!


Reply

Thank you so much for your feedback. We strive to provide our customers with the best in eye care and customer service. We look forward to serving you in the future.

StarStarStarStarStar Very friendly and excellent staff. Dr. Grange c... —    (Patient since 2017)

Very friendly and excellent staff. Dr. Grange came highly recommended and I totally see why.


Reply

Your feedback is helpful and appreciated. Our primary goal is to provide the best in customer service and eye care. We look forward to seeing you again in the future.

StarStarStarStarStar Staff is well trained, friendly. Professional ... —    (Patient since 2011)

Staff is well trained, friendly. Professional staff is excellent. I've used Yankee Eye Clinic for years with great success.


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Erin was so helpful in choosing frames today an... —    (Patient since 2009)

Erin was so helpful in choosing frames today and I always look forward to my appointment with Dr. Hegerman - he is so trustworthy and full of knowledge.


StarStarStarStarStar Dr Biore is awesome! I just adore her. —    (Patient since 2009)

Dr Biore is awesome! I just adore her.


StarStarStarStarStar Professional, polite, positive staff that are o... —    (Patient since 2010)

Professional, polite, positive staff that are organized and proficient.


Reply

Thank you for your response, Susanne. Our goal is to provide the highest level of eye care to our patients. We look forward to your next visit.

StarStarStarStarStar I have so much respect for Dr. HAGERMAN and h... —    (Patient since 2013)

I have so much respect for Dr. HAGERMAN and his staff. I feel like I always get a very thorough exam with my eyes health is important from my exam


Reply

Thank you for your kind comments. Dr. Hagerman is a wonderful doctor and feels privileged to be able to take care of your eyes. We look forward to seeing you again next year.

StarStarStarStarStar Outstanding! —    (Patient since 2009)

The employees are articulate in their communication and knowledgeable in their field. They are informed about recent scientific studies and findings. They provide options and really work to understand customer needs. Highly recommended!


Reply

Thank you for your comments. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar (5 Stars) Explain each step. Was willing to ans... —    (Patient since 2017)

(5 Stars) Explain each step. Was willing to answer all questions and concerns. Willing to take time and not rush you through the exam.


Reply

Thank you for your response, Raymond. Our goal is to provide the highest level of eye care for our patients. We look forward to your next visit.

StarStarStarStarNo Star Very helpful in selection of glass.  —    (Patient since 2009)

Very helpful in selection of glass. The technician picked out frames that flattered my face I would not have otherwise selected


StarStarStarStarStar Dr Emily Bjore —    (Patient since 2016)

Emily was nice and very knowledgeable during my appointment. She is a very good listener and really seems to care about her patients.


Reply

Ryan, Thank you for your kind comments. Dr. Bjore is a wonderful doctor and is privileged to be able to take care of your eyes. We strive for the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit.

StarStarStarStarStar Top-notch eye clinic! —    (Patient since 2009)

As patients of Dr. Hegerman, my family has been going to Yankee Eye Clinic for over 20 years. Dr. Hegerman is an expert in his field and has served us well through contacts, glasses, consults for LASIK, aging eyes. Always a thorough exam and explanations of each step We have always felt well-taken care of! Office staff are professional and friendly as well.


Reply

Mary, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar I was very happy with my appointment. —    (Patient since 2016)

I was very happy with my appointment.


Reply

Lynn, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar The team is very friendly and knowledgeable. I ... —    (Patient since 2013)

The team is very friendly and knowledgeable. I also appreciate that I don't have to wait in the room too long.


Reply

Mary, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar I had wonderful care at your eye clinic, Thanks... —    (Patient since 2012)

I had wonderful care at your eye clinic, Thanks


Reply

Barbara, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarNo StarNo StarNo StarNo Star This place is ridiculously expensive. I've been... —    (Patient since 2017)

This place is ridiculously expensive. I've been looking at frames for 1/2 a year and you have similar frames to other stores. You're at least $100 over the next most expensive chain. Also, I was not expecting my eye exam to be over $300! I was definitely over charged. My eye doctor also made me feel uncomfortable.


StarStarStarStarStar Excellent costumer service —    (Patient since 2017)

Excellent costumer service


Reply

Cheryl, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar friendly staff, excellent service —    (Patient since 2010)

friendly staff, excellent service


Reply

Dennis, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar Very friendly staff at every point of the visit... —    (Patient since 2017)

Very friendly staff at every point of the visit. Dr. Bjore was terrific!


Reply

Eric, Thank you for your kind comments. Dr. Bjore is a wonderful doctor and is privileged to be able to take care of your eyes. We look forward to seeing you on your next visit.

StarStarStarStarStar The doctor was excellent  —    (Patient since 2011)

The doctor was excellent


Reply

Catherine, Thank you for your kind comment! We are pleased that had an excellent experience and look forward to seeing you again on your next visit!

StarStarStarStarNo Star Prompt professional service and friendly staff.... —    (Patient since 2015)

Prompt professional service and friendly staff.


Reply

Susan, Thank you for your kind comments. We really do strive to provide the highest level of service on a professional and personal level. We look forward to seeing you again next time!

StarStarStarStarStar Great service and friendly staff.  —    (Patient since 2017)

Great service and friendly staff.


Reply

Patricia, Thank you for your kind comments! We are privileged to take care of your eyes. We look forward to seeing you again on your next visit!

StarStarStarStarStar Very friendly staff —    (Patient since 2016)

This eye clinic is wonderful. Every employee we have ever worked with has been friendly and courteous.


Reply

William, Thank you so much for your kind comments! We are privileged to take care of your eyes and strive to provide the best service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Great experience! —    (Patient since 2017)

Very friendly and welcoming staff! Dr. Bjore took time to explain options to me in terms that were understandable. Great experience! Would highly recommend Yankee Eye Clinic!


Reply

April, Thank you so much for your kind comments! We really do strive to provide the highest level of service on a professional and personal level. Dr. Bjore is a wonderful doctor and we are blessed to have her on our staff. Thank you for recommending us. We look forward to seeing you on your next visit!

StarStarStarStarStar Yankee Eye Clinic's Dr. Grange provides A1 Service —    (Patient since 2010)

Dr. Grange provided A+++ service. He is a caring doctor that meticulously analyses his patients and remains with them until he feels he's done his job to the Nth degree. I would highly recommend this optometrist.


Reply

Darla, Thank you so much for you kind comments! Dr. Grange is a wonderful doctor and we are very blessed to have him on our staff. We really do strive to give the highest level of service on a professional and personal level. Thank you for recommending us. We look forward to seeing you again on your next visit!

StarStarStarStarNo Star Hello,I was told I would receive an itemized r... —    (Patient since 2009)

Hello, I was told I would receive an itemized receipt by email but haven't received yet. I need it for a rebate. When can I expect the receipt? Thanks!


StarStarStarStarStar Yankee eye clinic went above and beyond when my... —    (Patient since 2010)

Yankee eye clinic went above and beyond when my husband and I had appointments on the same day. I feel so blessed to be able to say I have been a customer their for years.


Reply

Patricia, I remember scheduling you both on that day. It's difficult falling on hard times and I am glad that we were able to get you and your husband in for your eye exams. We love our jobs and taking care of the patient is always first. We look forward to seeing you again on your next visit! Take care.

StarStarStarStarStar On time and very efficient —    (Patient since 2009)

On time and very efficient


Reply

Charles, Thank you for sharing your kind comments with us. Our staff is privileged to be able to take care of your eyecare needs. We look forward to seeing you again on your next visit with us!

StarStarStarStarStar Professionalism from the front desk and eye doc... —    (Patient since 2016)

Professionalism from the front desk and eye doctors. Very happy with my exam and new glasses.


Reply

Andrew, Thank you for your kind comments! Our doctors and staff really do strive to provide the highest level of service on a professional and personal level. We are so glad that you are happy with your new glasses! We look forward to seeing you again on your next visit with us!

StarStarStarStarStar  —    (Patient since 2015)

Very high level of care, everyone on the phone and in the office is very friendly and helpful. I really liked it.


Reply

Sunil, Thank you for your kind comments! Our doctors and staff really do strive to provide you with the best possible care on a professional and personal level. We look forward to seeing you again at your next visit!

StarStarStarStarStar "Everyone" at Yankee Eye Clinic, that attended ... —    (Patient since 2016)

"Everyone" at Yankee Eye Clinic, that attended to my needs, were absolutely fabulous. Very attentive, very sharp people. I would not hesitate to recommend "Yankee Eye Clinic".


Reply

Michael, Thank you for your kind comments! We are glad we exceeded your expectations. Our doctors and staff really do strive to provide the highest level of service on a professional and personal level. We are privileged to be able to care for all of your eyecare needs. Thank you for recommending us, and we look forward to seeing you at your next visit!

StarStarStarStarStar Dr. Grange was Great. He was very Caring. He ex... —    (Patient since 2014)

Dr. Grange was Great. He was very Caring. He explained what was going on in my eyes in a kind & respectable manner. I will strongly recommend him and this clinic to my friends.


Reply

Mary, Thank you for you kind comments! Dr. Grange is a wonderful doctor and we are blessed to have him on our staff. We strive to give our patients the highest level of service on a professional and personal level. We are pleased to be able to take care of your eyes. We look forward to seeing you on your next visit!

StarStarStarStarStar I love this eye clinic, professional, friendly,... —    (Patient since 2015)

I love this eye clinic, professional, friendly, and very good eye exams.


Reply

Laurie, Thank you for sharing your kind comments. We are privileged to care of your eyecare needs. Our doctors and staff strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Saw new Dr. —    (Patient since 2011)

First time meeting with Dr. Grange. He was very nice and listened at all of my questions and was very personable.


Reply

Tammy, Thank you for your kind comments. Dr. Grange is a wonderful doctor and we are blessed to have him on staff. We're glad that you were satisfied with all your questions being answered and being treated special. We look forward to seeing you again on your next visit!

StarStarStarStarStar Customer Experience —    (Patient since 2009)

The customer experience is excellent. Wait time is short. Staff is very professional and knowledgeable. You feel significant and that your health is in good hands.


Reply

David, Thank you so much for your kind comments. We are privileged to be able to take care of your eyecare needs. Our doctors and staff strive to give the highest level of service to our patients. We look forward to seeing you again on your next visit!

StarStarStarStarStar ALWAYS ENJOY WORKING WITH DR. OSNES!! —    (Patient since 2009)

ALWAYS ENJOY WORKING WITH DR. OSNES!!


Reply

Ronald, Thank you for sharing such a nice comment! We're glad you were satisfied with your appointment with Dr. Osnes. He's a great doctor and loves his patients. We look forward to seeing you again on your next visit!

StarStarStarStarStar VERY COMPLETE AND PROFESSIONAL —    (Patient since 2009)

VERY COMPLETE AND PROFESSIONAL


Reply

Dorothy, Thank you for your kind comments! We strive to provide the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Precise, concise and friendly.  —    (Patient since 2009)

Precise, concise and friendly.


Reply

Timothy, Thank you for your kind comments. We do strive to provide the highest level of service on a professional and personal level. We appreciate you as a patient, and look forward to seeing you again on your next visit!

StarStarStarStarStar Fast and friendly service even though I was run... —    (Patient since 2016)

Fast and friendly service even though I was running late for my appointment and it was Saturday.


Reply

Jeremy, Thank you for your kind comments! We are glad we were able to see you for your Saturday appointment. We strive to provide the highest level of service to our valued patients. We look forward to seeing you again on your next visit!

StarStarStarStarStar Everything was perfect. —    (Patient since 2011)

The staff was fabulous, Dr. Hegerman, as always, is personably, professional, and always explains exactly what is happening. The whole experience is uplifting when it comes to eye-health.


Reply

William, Thank you so much for your kind comments! We really do strive to provide the highest level of service on a professional and personal level. It is our privilege to be able to take care of your eyes. We're glad you had a fabulous experience! We look forward to seeing you again on your next visit!

StarStarStarStarStar I like the friendliness and professionalism of ... —    (Patient since 2009)

I like the friendliness and professionalism of everyone.


Reply

Michael, Thank you for your kind comments! We value you as a patient and strive to provide the highest level of service on a professional and personal level. We are privileged to be able to take care of your eyes. We look forward to seeing you again on your next visit!

StarStarStarStarStar Always appreciate the quick timely appointment... —    (Patient since 2010)

Always appreciate the quick timely appointment and service. I like the nativity scene at the front desk.


Reply

Marlis, Thank you for your kind comments. We appreciate you as a patient and are privileged to be able to take care of your eyes. I'm glad you like the nativity scene. Have a very blessed Christmas! We look forward to seeing you on your next visit!

StarStarStarStarStar Top notch.  —    (Patient since 2015)

Wonderful friendly and sharp staff. Everyone involved was warm and competent. Great exam.


Reply

Christopher, Thank you so much for your kind comments! We do strive to provide the highest level of service on a professional and personal level. It is our privilege to be able to take care of your eyes. We look forward to seeing you again on your next visit!

StarStarStarStarStar everyone is so pleasant and a joy to work with.... —    (Patient since 2011)

everyone is so pleasant and a joy to work with.


Reply

James, Thank you for your kind comments! We are privileged to be able to take care of your eyes and provide the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Yankee Eye Clinic —    (Patient since 2009)

My family and I have been patients of Yankee Eye Clinic for at least 20yrs. Dr Osnes has treated everyone and we have always been so pleased with his care. He never is too busy to answer questions . The staff is also very competent and friendly. Everyone seems very client focused. Great place!


Reply

Kathy, Thank you so much for sharing all your kind comments with us! With Dr. Osnes and his caring nature and expertise, he is privileged to be able to take care of your eyes. We appreciate you as patients and strive to provide the highest level of service. We look forward to seeing you and your family on your next visit!

StarStarStarStarStar Dr Granger is very attentive to concerns.  —    (Patient since 2011)

Dr Granger is very attentive to concerns.


Reply

Paula, Thank you for sharing your kind comments. We are fortunate to have Dr. Grange on our staff. With his caring nature and diligence to his patients, he and the staff are privileged to be able to take care of your eyes. We look forward to seeing you again on your next visit!

StarStarStarStarStar Love the staff and Dr. Bjore! —    (Patient since 2014)

Love the staff and Dr. Bjore!


Reply

Laurence, Thank you for sharing your kind comments with us! Yes, we are fortunate to have Dr. Bjore on our staff. With her good-nature and skillfulness at her job, she is privileged to take care of your eyes. We look forward to seeing you again on your next visit!

StarStarStarStarStar The synergy among staff members was pleasent an... —    (Patient since 2009)

The synergy among staff members was pleasent and evident while delivering services


Reply

Moises, Thank you for sharing your kind comments with us! We are privileged to be able to take care of your eyes with the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Great eye clinic!.. —    (Patient since 2014)

This is the best place I've ever been! All the staff, from the receptionist to the medical assistants to the doctor to the eye glass frame professionals were highly professional and very friendly. I felt totally cared for and comfortable.


Reply

Mary, Thank you for sharing your kind comments with us! We are so pleased that you had a great experience here. Our staff strives to provide the best and highest level of service on a professional and personal level. We are privileged to be able to take care of your eyes, and glad you felt comfortable here. We look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2013)

I'm happy with Dr Osnes explaining all my eyes problem in details and guiding me glasses correction, The staff is courteous, appointment runs on time, all procedures explained.


Reply

Felix, Thank you for sharing your kind comments with us. Dr. Osnes and our staff strive to provide the highest level of service on a professional and personal level. We appreciate your business and look forward to seeing you again on your next visit!

StarStarStarStarStar Routine eye exam  —    (Patient since 2013)

The nurse and Doctor I had were extremely friendly and very knowledgeable, great atmosphere


Reply

Scott, Thank you for sharing your kind comments with us. We value you as our patient and strive to provide the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar I've been going to Yankee Eye Clinic for about ... —    (Patient since 2009)

I've been going to Yankee Eye Clinic for about 10 years now. Very friendly and helpful staff support as well as being able to see the same Doctor (Dr. Grange is a great guy and Optometrist) year after year keeps me and my two daughter coming back to this clean and fresh family oriented clinic. 5 out of 5 stars in my book!


Reply

Brian, Thank you so much for your kind comments! We appreciate you and your family as patients and strive to provide the highest level of service on a professional and personal level. We are fortunate to have Dr. Grange on staff... He is a great guy :) We look forward to seeing you again on your next visit!

StarStarStarStarStar Very quick and professional.  —    (Patient since 2009)

Very quick and professional.


Reply

Theresa, Thank you for sharing your comments with us. Because we value you as a patient, our staff strives to provide the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Yankee Eye Clinic is innovative in solutions —    (Patient since 2016)

Yankee Eye Clinic it innovative in its care of eye patients. I am very fortunate to be involved in a diet study that has a 12 year track record with a very high probability of success for reversing diabetes. Diabetes has been effecting my eyes recently which are correcting with proper treatment.


Reply

Timothy, We are so pleased that we are able to provide this service for you. We hope all is going well, and look forward to seeing you on your next visit with us!

StarStarStarStarStar I have referred friends and family to Yankee Ey... —    (Patient since 2009)

I have referred friends and family to Yankee Eye Clinic


Reply

Vivian, Thank you so much for sharing your satisfaction with our clinic. We value you as a patient, and very happy that you can recommend us with confidence to your friends and family. We look forward to seeing you again on your next visit!

StarStarStarStarStar I have been a patient for many years. .. —    (Patient since 2009)

I have been a patient for many years. Very happy with the friendly staff and Dr Hagerman's eye exam. Everything is explained as the exam is being done as well as the results.


Reply

Carol, Thank you for sharing your kind comments with us! Dr. Hegerman is a wonderful doctor and privileged to be able to take care of your eyes. We look forward to seeing you again on your next visit!

StarNo StarNo StarNo StarNo Star the only complaint, and it is minor, is that yo... —    (Patient since 2009)

the only complaint, and it is minor, is that you need better and more varied reading material in the lobby as one wait for an appointment.


StarStarStarStarStar Dr Bjore very thorough and takes time to go ove... —    (Patient since 2010)

Dr Bjore very thorough and takes time to go over all concearns. Never felt rushed ... great experience. Glad our insurance allows us back to Yankee Clinic.


Reply

Mark, Thank you for sharing your kind comments with us. Dr. Bjore is a conscientious and skillful doctor. We are blessed to have her on our staff. We look forward to seeing you on your next visit with us, and hope you have another great experience!

StarStarStarNo StarNo Star I was very frustrated with the fact that I need... —    (Patient since 2009)

I was very frustrated with the fact that I needed to call to confirm my appointment even though I had scheduled in advance via the postcard.I missed a social event due to my appointment only to find out when I got to the office that my appointment has been canceled. I was very frustrated


Reply

Vicki, Thank you for taking the time to share your comments with us. Our office has used this method for the past many years, and we are finding that with technology advancing and people getting busier and busier, this way of communicating to our patients has needed to change! We are in the process of doing that. We are truly sorry that you had to miss an event, and this will not happen again. We look forward to your next visit with us and hope that we can make it an exceptional one! Take care.

StarStarStarStarStar . —    (Patient since 2009)

Staff is very friendly and professional and Dr. Hegerman is extremely knowledgeable and informative. He is one of the best medical professionals I have dealt with in my life.


Reply

James, Thank you for sharing your kind comments with us! We are very blessed to have Dr. Hegerman on our staff. He provides his patients with skillful and competent care. We appreciate you as a patient and look forward to seeing you again on your next visit!

StarStarStarStarStar Have been seeing Dr. Hegerman for over 10 years.  —    (Patient since 2009)

This Clinic is very clean. Very professional looking the moment you walk in the door. Dr. Hegerman has been my Eye Doctor for over 10 years. He is very nice and extremely knowledgeable. I don't want to ever lose him as my Optometrist. My only suggestion would to be decrease the prices on the Eyeglasses sold there. The prices on the frames and lens crafting are exorbitantly high.


Reply

Gail, Thank you for taking the time to share your kind comments with us! Dr. Hegerman is a wonderful, skilled doctor and we are fortunate to have him on our staff. As far as your suggestion for decreasing the price of our eyewear, the value that we provide reflects the quality of the product. We have the most updated equipment and technology for our lenses, therefore, providing the patient with advanced eyewear. We look forward to seeing you again on your next visit!

StarStarStarStarStar Sincere, caring and thorough  —    (Patient since 2011)

Sincere, caring and thorough


Reply

Michaela, Thank you for your kind comments. We are committed to providing the highest level of service to our patients on a personal and professional level. We look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2011)

I have been a patient of Dr. Robert Hegerman for at least 20 years. I trust the staff at Yankee Eye Clinic, and have always had great care.


Reply

Sue, Thank you for your kind comments! We are fortunate to have Dr. Hegerman on our staff. He is very skillful and provides his patients with exceptional care. Thank you for your trust and support. We look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2016)

Wonderful staff and great place. Dr. Byore was very helpful and straightforward with how much and what my insurance would cover. Would definitely recommend!


Reply

Catherine, Thank you for your kind comments! Our staff is committed to giving our patients the highest quality of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Dr. Biore is great! the office staff is friend... —    (Patient since 2013)

Dr. Biore is great! the office staff is friendly and helpful.


Reply

Lori,Thank you for your kind comments! We look forward to seeing you again on your next visit. Take care.

StarStarStarStarStar Yankee Eye Clinic is very efficient and flexible... —    (Patient since 2014)

Yankee Eye Clinic is very efficient and flexible. I've been going here for at least a couple years and they have always been able to fit me in despite my busy schedule. Very friendly and professional staff.


Reply

Saniya, Thank you for taking the time to share your comments with us. We are happy that we were able to accommodate your busy schedule. Our doctors and staff are privileged to be able to care for your eyes, and look forward to your next visit with us!

StarStarStarStarStar  —    (Patient since 2009)

Great service, friendly people, very thorough.


Reply

Elizabeth, Thank you so much for your kind comments! We are so pleased that you had a great experience. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit with us!

StarStarStarStarStar I am completely satisfied with the service I rece... —    (Patient since 2016)

I am completely satisfied with the service I received at the yankee eye clinic.


Reply

Ruth, Thank you for your kind comments! We strive to provide the highest level of service for our patients and hope that we have a chance to exceed your expectations next time! We look forward to seeing you again on your next visit!

StarStarStarStarStar Good service, excellent and proficient personnel!... —    (Patient since 2009)

Good service, excellent and proficient personnel!


Reply

John, Thank you for sharing those kind comments with us! We are privileged to be able to take care of your eyes with excellence and skill. We look forward to seeing you again on your next visit with us!

StarStarStarStarStar .. —    (Patient since 2015)

Dr. Grange was very personable, answered my questions patiently, and made my appointment a positive experience!


Reply

Diane, Thank you so much for your kind comments! Dr. Grange is a very kind soul and is privileged to be able to take care of your eyes. We hope all is going well, and look forward to seeing you on your next visit!

StarStarStarStarStar Everyone is very pleasant and knowledgeable I di... —    (Patient since 2011)

Everyone is very pleasant and knowledgeable I disn'the have to wait long at all


Reply

Debra, Thank you for sharing your kind comments with us! Our staff is privileged to take care of your eyes and we strive to give the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2009)

Whole appointment was great. Especially Dr. Emily Bjore listening and explanation on slight change to my eyes.


Reply

Diane, Thank you for taking the time to share your comments with us. We are glad you had a great experience! Our staff strives to provide the highest level of service for our patients, and are privileged to be able to care for your eyes. We look forward to seeing you at your next visit!

StarStarStarStarStar My first visit... I wish I had come here sooner! —    (Patient since 2016)

Although I have driven by this clinic for years and have had many friends who have gone here, this was my first visit. Everyone was very friendly. Dr. Grange was the first optometrist to give me a thorough explanation of my dry eye symptoms and what I can do to on my own aside from medication. I was very grateful to have such useful information. When it came time to pick out my glasses, I received excellent support and service. I feel like I was finally able to pick out glasses that were flattering on me! Thank you for an excellent experience!


Reply

Marie, Thank you so much for your kind comments about our clinic! We are privileged to be able to take care of your eyes whether it's the health of your eyes, or picking out the perfect frame. We are pleased that you had such a great experience and look forward to seeing you again on your next visit!

StarStarStarStarStar Very thorough and answered any questions I asked ... —    (Patient since 2016)

Very thorough and answered any questions I asked. Highly recommended. This was my first time there and I will continue to use them. I have been with the same eye doctor my entire life until I had to try a different place since my insurance changed. I'm happy it did because this place is a lot better.


Reply

Charlie, Thank you for taking the time to share your comments with us. We are so pleased that we exceeded your expectations! It is our privilege to be able to care for your eyes and answer all your questions. We look forward to seeing you again on your next visit!

StarStarStarNo StarNo Star Dr Bjorne is awesome! Friendly & very helpful. ... —    (Patient since 2009)

Dr Bjorne is awesome! Friendly & very helpful.


StarStarStarStarStar A refreshing change! —    (Patient since 2015)

In a world of seemingly time-starved doctors who push through patients like paperwork, Dr. Bjore was a remarkably refreshing change! Her "hospitable" and kind nature, coupled with her genuine attentiveness, made me feel like I was her only client.


Reply

Leonard, Thank you so much for all your kind comments!! Dr. Bjore is a wonderful doctor and cares very much for her patients. We're glad that came through for you during your appointment. We look forward to seeing you again on your next visit.

StarStarStarStarStar  —    (Patient since 2009)

I like the office and the professional staff


Reply

Jeffrey, Thank you for sharing your kind comments with us. We have high standards to make sure our patients receive the best care for their eyes. We're glad you were pleased with your experience and look forward to seeing you on your next visit!

StarStarStarStarStar Dr. Rob Hegerman is very thorough and was very go... —    (Patient since 2015)

Dr. Rob Hegerman is very thorough and was very good at explaining my vision issues.


Reply

Sarah, Thank you for taking the time to share your experience with us. It is our privilege to be able care for your eyes. Dr. Hegerman is a conscientious doctor and wants the patient to know all they can to be able to keep their eyes healthy. We look forward to seeing you again on your next visit!

StarStarStarNo StarNo Star 5 stars for Dr. Bjore, but I'm sorry to say that ... —    (Patient since 2016)

5 stars for Dr. Bjore, but I'm sorry to say that the young blonde assistant who was training two others in was extremely rushed and was talking so fast when doing my eye testing that I could barely understand her. I was friendly to her and she didn't even give me the time of day, she seemed so frustrated. I thought her behavior was inappropriate in a professional patient care setting. She didn't smile the entire time except a forced one when she hurriedly left and said "thanks for being my guinea pig." It was just a strange situation. For having such great doctors I believe the assistants should try harder to reflect that. I was recommended to Yankee Eye Clinic and it was my first appointment here so I'm very thankful that Dr. Bjore genuinely seemed to care. Please let your assistants know this. I'm a pretty easy going person but I can see how the assistant's carelessness could cause patients to go elsewhere. I assume she was rushed because the clinic was busy? (It didn't seem busy at all in the lobby though...) If you are overbooked on patients, don't book so many!!


StarStarStarStarStar  —    (Patient since 2009)

service was prompt and thorough


Reply

Don, Thank you for taking the time to share your thoughts. We are privileged to be able to care for eyes. We strive to be efficient and give you an exam that is complete and in-depth. We look forward to seeing you again at your next visit!

StarStarStarStarStar Dr. Grange has been my eye doctor for the past 18... —    (Patient since 2010)

Dr. Grange has been my eye doctor for the past 18 years and I hope that I will never have to change doctors. He has worked with me through the years resolving the issue I had with chronic dry eye he never gave up. The problem is not completely gone, but at least 80% better. He is the best.


Reply

Dorothy, Thank you so much for your kind comments. Dr. Grange is a wonderful doctor who is diligent and skillful. We are glad your dry eye has gotten much better. We appreciate your longevity as a patient with us, and look forward to seeing you again on your next visit!

StarStarStarStarStar I'm always happy with the service and ... —    (Patient since 2009)

I'm always happy with the service and care


Reply

Cindy, Thank you for sharing your kind comments. Our doctors and staff love what we do, and taking care of your eyes with the highest level of service is what we are committed to. We value you as a patient and look forward to seeing you on your next visit!

StarStarStarStarStar I wondered why —    (Patient since 2010)

I wondered why the exam was in a room with a different doctors certifications hung on the wall but appointment was pleasant and I didn't spend too much time waiting.


Reply

Zoe, Thank you for sharing your comments with us. We are glad you had a pleasant experience, as we are committed to serving our patients with the highest level of care and skill. Our doctors work as a team, therefore they rotate rooms for the most production and efficiency. We look forward to seeing you again on your next visit!

StarStarStarStarStar Our service at your pffice was very professional... —    (Patient since 2016)

Our service at your pffice was very professional and efficient. I would definitely come back if needed.


Reply

Arlene, Thank you for taking the time to share your comments with us. We are privileged to be able to take care of your eyes. We are committed to serving you with the highest quality of service on a professional and personal level. We are glad we met your expectations and look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2011)

Yankee Eye Clinic is great! I've gone to Yankee Eye Clinic for the past 5+ years and have always had great success with them. They have a friendly, relaxing environment, and I appreciate the relationship I've had since I've started.


Reply

Hannah, Thank you for sharing your comments with us. It is our privilege to serve you and all your eye care needs. We want to make your experience professional, yet personable. We look forward to your visit with us next time!

StarStarStarStarStar Great empathy for my child.  —    (Patient since 2015)

Great empathy for my child. He does NOT want glasses, but the patience with him was very strong. I've always appreciated the professionalism of the office, but was even further impressed with the personal side in this visit. Thank you.


Reply

To the Parent of Harrison, Thank you so much for all the kind comments about Dr. Bjore. She is a gem and we are blessed to have her on staff. I forwarded your comment to her, and she said that it made her day!! We look forward to seeing Harrison again on his next visit with us! Take care.

StarStarStarStarStar The staff is so welcoming and they help you out w... —    (Patient since 2012)

The staff is so welcoming and they help you out with whatever-from picking new glasses to figuring out how to best use your insurance to get the best deal!


Reply

Sarah, Thank you for sharing your comments with us. We are glad you had a great experience with all of our staff. We love what we do and take pride in servicing you with the best all-around eye care. We look forward to seeing you again on your next visit with us!

StarStarStarStarStar Service and the Doctor that I saw were both amazi... —    (Patient since 2009)

Service and the Doctor that I saw were both amazing!


Reply

Kurtis, Thank you for sharing your kind comments with us. We are committed to giving our patients the best care they deserve. We look forward to seeing you again on your next visit!

StarStarStarStarStar Dr. Osnes is a great eye doctor.  —    (Patient since 2009)

Dr. Osnes is a great eye doctor. I have been using Yankee Eye Clinic for 20 years now.


Reply

Michele, Thank you for your kind comments. Dr. Osnes IS a wonderful Dr. and takes great care with his patients so that they receive the highest quality of service. He loves his patients!! We look forward to seeing you again on your next visit!

StarStarStarStarNo Star I like the fact that you guys are all about techn... —    (Patient since 2009)

I like the fact that you guys are all about technology but seriously I got a post card, a text message, an email and a phone call to remind me of my appointment. A little over the top! And now since my appointment Ive already had a text and an email and my next appt is a year away. There is such a thing as too much communication. Scale back on the contacts. Pick one method to contact me and drop the others. Ask people what they prefer. I almost feel like I'm being harassed. 😬


Reply

Rosalie, Thank you for sharing your comments and concerns with us. We are now in the process of modifying our way of communicating to our patients. We really appreciate your feedback, and look forward to a better system. We also look forward to seeing you again on your next visit with us!

StarStarStarStarStar It was quick and tobthe point.... —    (Patient since 2009)

It was quick and tobthe point.


Reply

Nicholas, Thank you for sharing your comments. We are glad that our staff took care of you efficiently and timely. We aim to deliver the best possible eyecare available to our patients. We look forward to seeing you again next time!

StarStarStarStarStar  —    (Patient since 2009)

Freindly and professional staff


Reply

Dave, Thank you for your kind comments. Our staff is committed to giving our patients the highest quality of service in a professional and personal way. We look forward to seeing you again at your next visit!

StarStarStarStarStar The front desk staff is alway friendly and keep you updated on any changes that occur while you ar... —    (Patient since 2010)

The front desk staff is always friendly and keep you updated on any changes that occur while you are there. My case, the doctor was running behind and I had two different staff members come and tell me.


Reply

Sandra, Thank you for taking the time to share your comments with us. Our goal is to provide the highest level of service for each patient, and that includes not only the exam, but making sure the patient is informed and well taken care of! We are glad that you had a great experience, and look forward to seeing you again on your next visit!

StarStarStarStarNo Star black spot floating  —    (Patient since 2015)

when I called about a large black spot floating in my left eye, I was able to come in and have Dr. check my left eye.. I "feel" the tech or Dr. needs to explain Why, how come & explain the reason for ea. examine, reason for the eye drops.explains medical condition That's what I pay for. I requested for my report to be sent to me.


StarStarNo StarNo StarNo Star  —    (Patient since 2015)

I was very disappointed that the store had ZERO glasses that are covered by my insurance. I have VSP and that allow $150 and the glasses person said they have ZERO glasses at $150. I was surprised so I asked a second time and the answer was the cheapest is about $215. I plan on looking around that other Eye Glass stores.


StarStarStarStarStar Wouldn't go anywhere else. —    (Patient since 2009)

Been going to Yankee Eye Clinic for more than 20 years. Wouldn't think of going anywhere else. Professional, thorough, great at anticipating and answering questions, and very friendly too.


Reply

David, Thank you for sharing those wonderful comments with us! It is patients like you who are so valuable to us. We always strive to provide the best quality of care on a professional and personal level, and happy that you experienced that. We look forward to your next visit with us!

StarStarStarStarStar Friendly, professional, friendly!!!... —    (Patient since 2009)

Friendly, professional, friendly!!!


Reply

Emily, Thank you for sharing those kind words with us. Our staff and doctors strive to give you the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2013)

Excellent service. Identified my problem and outline a plan.


Reply

Katherine, Thank you for sharing your comments with us. Our doctors and staff strive to provide the highest level of service for our patients, and we are glad you had a great experience! We hope everything is going well for you, and look forward to your next visit!

StarStarStarStarStar  —    (Patient since 2013)

Completely satisfied. All questions answered.


Reply

Craig, Thank you for sharing your kind comments. We are privileged to be able to take care of your eyecare needs. We are glad you had a great experience, and look forward to seeing you again next time!

StarStarStarStarStar You don't have much web presence. Google didn't show your correct open hours... —    (Patient since 2016)

You don't have much web presence. Google didn't show your correct open hours


Reply

Maya, Thank you for taking the time to share your comments with us. We are pleased that you had a 5-star experience at our clinic! We strive to provide the highest quality of care to our patients. Our website is continually updating and providing current information for your convenience. If you go to www.visionsource-yankee.com and scroll about halfway down on the home page, you will see all the hours for both our Eagan and Rosemount locations. We look forward to seeing you again next time!

StarStarStarStarStar Dr. Hagerman is great! Always explains everything and is very conscientious towards his clients.... —    (Patient since 2014)

Dr. Hagerman is great! Always explains everything and is very conscientious towards his clients.


Reply

Kierstin, Thank you for taking the time to share your comments with us. Dr. Hegerman is a meticulous doctor and strives to provide the highest level of service to his patients. We are privileged to take of your eyes and look forward to seeing you again on your next visit!

StarStarStarStarStar What a wonderful experience! Everyone was so professional. I felt completely at ease and satisf... —    (Patient since 2016)

What a wonderful experience! Everyone was so professional and well-versed in their profession.. I felt completely at ease and satisfied throughout my visit. Even thougo the business was busy everyone acted like I was the only patient in the office and responded to all of my questions.


Reply

Sandy, Thank you so much for taking the time to share your kind comments with us! We are so pleased that you had a positive experience at our clinic. Our staff and doctors love what we do, and feel that taking care of your eyes is very important. We are committed to giving you the highest quality of care. We look forward to seeing you again on your next visit!

StarStarStarNo StarNo Star Feeling RUSHED!!!!!!!  —    (Patient since 2010)

Jayden was very rude on the phone yesterday, she rushed and did not make me feel as important as a customer. Jayden didn't ask how I wanted to receive my document her suggestion was "I'll out it in the mail", when she should have ask how should I send it , also she seemed very rushed when I was merely asking her why I have to do another Contact Lens exam... Jayden was very irritated with me in her tone .


Reply

Alicia, thank you so very much for taking time to share your experience with us. We appreciate your business and our goal is to provide the best possible service. My apology that we did not meet your expectation.It is critical to the health of your eyes that your contact lenses fit your eyes properly. Failure to do so can result in damage to the eye. We take this very seriously and therefore request our patients to return after being fitted in their lenses to insure the eye can breathe properly, does not rub and cause irritation to name just a few things that our doctors look for.

StarStarStarStarStar My Nervous Five-Year-Old Enjoyed Her Appointment!  —    (Patient since 2016)

My daughter, age 5, was nervous about going to the eye doctor for the first time, and didn't really want to go. Both Dr. Bjore and her assistant were so friendly, and took the time to explain to Anna what they would be doing. She did fine, and even thought it was fun! I also think the quality of care is excellent.


Reply

To the parent of Anna, Thank you for all your kind comments! We are so pleased to hear about Anna's "fun" experience at her recent eye exam. Our doctors and staff are committed to providing our patients with the highest quality of care for their eyes. We look forward to seeing Anna again on her next visit!

StarStarStarStarStar I just recommended your clinic yesterday to a neighbor.... —    (Patient since 2014)

I just recommended your clinic yesterday to a neighbor.


Reply

Melissa, We want to thank you for recommending us to your neighbor!! What a thoughtful thing to do. We really appreciate it and are blessed to have dedicated patients like yourself and your family. It's people like you that make us smile and love our jobs. :)

StarStarStarStarStar Great service amd care as well as taking the time to get to know you... —    (Patient since 2009)

Great service amd care as well as taking the time to get to know you


Reply

Anna, Thank you for sharing your comments with us. Our doctors and staff are committed to providing our patients with the highest level of service on a professional and personal level. We are privileged to take care of you and your eyes! We look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2009)

Dr. Grange is wonderful as is the Assistant with Sisters tattoo on back of neck.


Reply

Lori, Thank you for sharing your kind comments with us. Dr. Grange is privileged to take care of all your eye care needs. We are also thankful to have such a wonderful technician to assist Dr. Grange. We are glad you had a nice experience and look forward to seeing you again on your next visit!

StarStarStarNo StarNo Star behind schedule but once in exam room very efficient.  —    (Patient since 2015)

Was led into exam room about 15 minutes later than scheduled appointment. But after that, went very quickly. Dr. Grange is great guy. In waiting area, fans blow right into seating area. It was freezing even though I wore a sweater.


Reply

Holly, Thank you for taking the time to share your comments with us. I have expressed your concerns with management, and would appreciate the chance to better serve your needs. Dr. Grange is a great doctor and is privileged to take care of your eyes. We look forward to seeing you again on your next visit!

StarStarStarStarStar Always honor the apt. time. Very satisfied with care.... —    (Patient since 2009)

Always honor the apt. time. Very satisfied with care.


Reply

Dale, Thank you for sharing your comments with us. Our doctors and staff are committed to providing the highest quality of eye care to every patient. We look forward to seeing you again next time!

StarStarStarStarStar The doctor and staff did an excellent job at servicing my needs. They were extremely proffesional ... —    (Patient since 2016)

The doctor and staff did an excellent job at servicing my needs. They were extremely proffesional and very knowledgable.


Reply

Daniel, Thank you so much for your kind comments! It is our privilege to provide you with state of the art equipment and an exam that exceeds your expectations. We are glad that your experience with us was wonderful, and look forward to seeing you again next time!

StarStarStarStarStar Very personable and efficient staff all the way around!... —    (Patient since 2016)

Very personable and efficient staff all the way around!


Reply

Joann, Thank you for taking the time to share your comments with us. We are committed to providing our patients with high quality care and a smile! We hope to exceed your expectations on your next visit with us. We look forward to seeing you again!

StarStarStarStarStar Very Friendly and Efficient. High quality exam and glasses.... —    (Patient since 2010)

Very Friendly and Efficient. High quality exam and glasses.


Reply

Chantelle, Thank you for your kind comments! We so strive to provide our patients with the highest level of service and quality frames. We will be looking forward to seeing you on your next visit!

StarStarStarStarStar Top of the line services. Assistant was very thorough in getting me prepped to see Dr. Osnes. He ... —    (Patient since 2014)

Top of the line services. Assistant was very thorough in getting me prepped to see Dr. Osnes. He was friendly and courteous. Examination was helpful in showing me how my vision has changed and any signs of issues were explained very well.


Reply

Peter, Thank you for sharing your heart-felt comments with us. We feel privileged to be able to take care of your eyes. Our staff is committed to the highest level of service on a professional and personal level. We look forward to seeing you again next time!

StarStarStarStarStar Everyone was friendly and professional!... —    (Patient since 2016)

Everyone was friendly and professional!


Reply

Timothy, Thank you for sharing your kind comments with us. We do strive to give the highest level of service on a professional and personal level. It is a privilege to be able to take care of your eyes. We look forward to seeing you again on your next visit!

StarStarStarStarStar always friendly and very informative. All my questions were answered and explained... —    (Patient since 2009)

always friendly and very informative. All my questions were answered and explained


Reply

Gordon, Thank you for taking the time to share your thoughts with us. It is a privilege to serve you. We're glad all your questions were answered with a smile. We look forward to seeing you again on your next visit!

StarStarStarStarStar Completely satisfied —    (Patient since 2016)

I was very happy with the facilities and service. The equipment was state of the art, and everyone I interacted with was very friendly. I don't have any complaints and will definitely come again.


Reply

Katherine, Thank you so much for your kind comments! Our doctors and staff are committed to the highest level of service to every patient. We strive to exceed your expectations on a professional and personal level. It sounds like you had a great experience. We look forward to seeing you again next time!

StarStarStarStarStar Pleasant Staff, quick service and great doctors! —    (Patient since 2011)

The staff is very pleasant, little to no wait times once you check-in and Dr. Hagerman is always very thorough and makes sure I don't have any questions before finishing my exam. This is a great eye clinic and I will absolutely continue to be a patient for years to come.


Reply

Arthur, Thank you so much for your kind comments! Dr. Hegerman is a wonderful doctor and is privileged to be able to take care of your eyes. It sounds like we exceeded your expectations and plan to continue doing that. :) We are looking forward to seeing you next time and in the years to come!

StarStarStarStarStar The best I've found around here. —    (Patient since 2009)

You have a very professional staff, with the doctors being very good. I feel very at ease with my visit on in your hands.


Reply

Richard, Thank you for your thoughtful comments! Our doctors and staff are committed to a high level of service on a professional and personal level. We are pleased that you had a great experience. We look forward to seeing you again at your next visit!

StarStarStarStarStar Great clinic and wonderful doctors/staff —    (Patient since 2012)

Everyone at the clinic is very nice and helpful. While I wish the price of eyeglass frames weren't so expensive, that's not their fault. Dr. Grange, Hilary, and Dezerae were all great.


Reply

Stephanie, Thank you for taking the time to share your thoughts with us. We're glad you had a good experience with our staff. We strive to give the highest quality of service. We look forward to seeing you again next time!

StarStarStarStarStar Fantastic! —    (Patient since 2009)

I have been going to Yankee Eye Clinic for over 20 years because of the fantastic care, up-to-date equipment and welcoming staff. I recently went in for a non-routine appointment where Dr. Osnas spent considerable time evaluating my concern. He has always been very good about answering all my questions, and gives the impression that each patient is so important. He has taken care of my whole family and we are very appreciative!


Reply

Jana, Thank you so much for all your kind comments! We are privileged to be able to take care of your eyes. We value you as a long-time patient at our clinic. Dr. Osnes and the staff are committed to giving the highest level of service to each patient on a professional and personal level. We look forward to seeing you again next time!

StarStarStarStarStar Very pleased with the care I received!... —    (Patient since 2010)

Very pleased with the care I received!


Reply

Kelly, Thank you for taking the time to share your comment with us. We are privileged to be able to take care of your eyes. Healthy eyes are very important, and we are glad we could help you. We look forward to your next visit!

StarStarStarStarStar I've been going to Yankee Eye Clinic for over 20 years now and I would not have it any other way! ... —    (Patient since 2009)

I've been going to Yankee Eye Clinic for over 20 years now and I would not have it any other way! Dr. Hegerman and his staff are always very friendly and professional. I am very thankful that they have taken care of the health of my eyes for so many years.


Reply

Jim, Thank you so much for your kind comments! We are so fortunate to have Dr. Hegerman on staff, and are privileged to be able to care for your eyes. We value you as a long-time patient and look forward to seeing you on your next visit!

StarStarStarStarStar I've been to both locations for glasses and found the staff to be happy, helpful and fun to work w... —    (Patient since 2012)

I've been to both locations for glasses and found the staff to be happy, helpful and fun to work with!


Reply

Judith, Thank you for your kind comments about our Opticians. We do love our jobs of helping people find just the right pair of glasses...and as you stated, having fun while looking for them! We are happy to help you with all your eye care needs, and look forward to seeing you on your next visit!

StarStarStarStarStar The Yankee Eye Clinic is a spacious and nicely decorated eye clinic. The front desk staff are att... —    (Patient since 2011)

The Yankee Eye Clinic is a spacious and nicely decorated eye clinic. The front desk staff are attentive, efficient and polite. I was able to get in to see Dr. Heggerman in a very convenient timeframe. He has always been concerned and caring about my dry eye issues. Anyone who suffers from dry eyes should really see Dr. Heggerman or another eye doctor there. Punctal plugs, supplements and eye drops took care of my dry eyes!


Reply

Jean, Thank you for your rave review!! We are blessed to have caring doctors on our staff like Dr. Hegerman. We are ALL committed to caring for the eye care needs of our patients. We strive to give the highest level of service, and we're glad you experienced that! We look forward to seeing you again on your next visit.

StarStarStarStarStar You have provide many years of outstanding, accurate service.... —    (Patient since 2009)

You have provide many years of outstanding, accurate service.


Reply

Vince, Thank you for sharing your comments with us. Without loyal patients like yourself, we wouldn't have a clinic! It is our privilege to serve you for all of your eye care needs. We look forward to seeing you again on your next visit!

StarStarStarStarStar Rob Hegermann has excellent customer skills, very knowledgeable and extremely professional presenc... —    (Patient since 2015)

Rob Hegermann has excellent customer skills, very knowledgeable and extremely professional presence - - - but friendly.


Reply

Sharrell, Thank you for sharing those kind comments about Dr. Hegerman. We are blessed to have him on our staff. Our doctors and staff love our jobs, and are committed to a quality of service with the highest standards. We look forward to seeing you again on your next visit!

StarStarStarStarStar Very pleasant atmosphere. Everyone was very friendly, helpful and treated me with respect. ... —    (Patient since 2009)

Very pleasant atmosphere. Everyone was very friendly, helpful and treated me with respect.


Reply

Laurie, Thank you so much for sharing your kind comments. We are pleased to hear that you had an excellent experience, and that you felt comfortable here at the clinic. We look forward to seeing you again on your next visit!

StarStarStarStarStar Very professional, helpful, and courteous staff.... —    (Patient since 2015)

Very professional, helpful, and courteous staff.


Reply

Kelly, Thank you for taking the time to share your comments with us. Our staff strives to give the highest level of service on a professional and personal level. We look forward to taking care of your eyecare needs on your next visit with us!

StarStarStarStarStar Yankee Eye Clinic very good place to go. —    (Patient since 2009)

They do a great job and it is on a bus line and all the people there do a great job. Office is very inviting.


Reply

Steven, Thank you for sharing your thoughts with us. We are happy that we can provide you with quality care and an inviting atmosphere. We look forward to seeing you on your next visit!

StarStarStarNo StarNo Star Ambivalent  —    (Patient since 2016)

I was quoted 2 weeks, from the day the young woman was to order several frames for me to pick from, to the day my chosen frames have my lenses in them. Past two weeks, i began calling, and not reaching her. When i finally did, it turns out they never received the order...That's ok, I get it. Mistakes happen. Not a big deal. But after coming in two more times, I just felt..unimportant. I LOVE the frames, and the lenses! Thank you though overall


StarStarStarStarStar  —    (Patient since 2010)

The staff was very nice especially the Dr. She was so kind and patient. I will recommend her to any of my family and friends.


Reply

Joi, Thank you so much for sharing those kind comments about Dr. Bjore and our staff. We are privileged to be able to care for your eyes, and to build a relationship with you. We are glad that you are recommending us to friends and family, and look forward to seeing you again on your next visit!

StarStarStarStarStar Emergency eye issue —    (Patient since 2009)

I had an emergency eye issue and was scheduled to see Dr Hagerman the same day which was a relief. I would highly recommend them for any eye issues you may have.


Reply

Richard, Thank you for taking the time to share your kind comments with us. Your eyes are very important to us and we are glad that we were able to see you quickly. Going to the Dr. is stressful enough, so we were happy to do whatever we could to make you feel comfortable. We look forward to seeing you again on your next visit!

StarStarStarStarStar Very professional and accommodating. —    (Patient since 2016)

Even though my son's appointment was cancelled due to a technical issue, the staff handled the situation very professionally and did everything they could to accommodate us.


Reply

To the Parent of Jared, Thank you for taking the time to share your comments with us. We appreciated your patience with us during our technical issues, and are glad that we were able to make things right. We look forward to seeing you again on your next visit, and hopefully exceed your expectations!

StarStarStarStarStar Very nice staff Very professional Office looks great ... —    (Patient since 2009)

Very nice staff Very professional Office looks great


Reply

Harlan, Thank you for taking the time to share your comments with us. We love our newly remodeled office and hope that you had all your eyecare needs met. Our staff looks forward to seeing you again on your next visit!

StarStarStarStarStar My new eye clinic —    (Patient since 2016)

Quick, easy, friendly, and effective!


Reply

Daniel, Thank you for taking the time to share your kind comments with us. We are so glad you chose our clinic to take care of your eyecare needs. We hope to always exceed your expectations, and look forward to seeing you again on your next visit!

StarStarStarStarStar New Patient  —    (Patient since 2016)

I am a first time customer to Yankee Eye Clinic and beyond satisfied with my experience. I have already shared my experience and recommendation with friends. I saw Dr. Hegerman for a routine eye exam and contact fitting - the staff were so friendly and helpful. From check-in to check-out I was very impressed with their professionalism, knowledge, and guidance throughout the appointment.


Reply

Reanna, Your kind comments are so appreciated! We are so glad we exceeded your expectations, and beyond thrilled that you are sharing your experience with friends. Dr. Hegerman and the staff are committed to providing the highest level of service on a professional and personal level. We look forward to your next visit with us!

StarStarStarStarStar  —    (Patient since 2016)

5 Stars/5 Dr. Osness and his staff are the best. They were thorough, kind and explained everything methodically. We had the best experience at Yankee Eye Clinic! Thanks to all who assisted us.


Reply

Kim, Thank you for sharing your kind comments with us. Dr. Osnes likes to take his time with his patients so that they received the best of care on a professional and personal level. We are glad your experience was "the best", and look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2016)

Dr Emily she's great explain to me medical and prescription


Reply

Sherwa, Thank you for taking the time to share your kind comments with us. Dr. Bjore is highly skilled and loves to take good care of her patients. We look forward to seeing you again on your next visit!

StarStarStarStarStar My annual visits to my eye doctor are always well done. ... —    (Patient since 2009)

My annual visits to my eye doctor are always well done.


Reply

Eric, Thank you for sharing your experience with us. We value you as a patient and strive to provide the highest level of service. We are glad we met your expectations, and look forward to seeing you on your next visit!

StarStarStarStarStar I would highly recommend this as your eye care facility.... —    (Patient since 2016)

I would highly recommend this as your eye care facility.


Reply

Kiran, Thank you so much for your kind comment. Our staff is committed to providing top quality service on a professional and personal level. Thank you for your recommendation. We look forward to seeing you again on your next visit!

StarStarStarStarStar Dr. Bjore and her tech are wonderful . Great service from the whole staff at Yankee Eye Clinic. I... —    (Patient since 2011)

Dr. Bjore and her tech are wonderful . Great service from the whole staff at Yankee Eye Clinic. I highly recommend.


Reply

Pedro, Thank you for sharing your kind comments with us. Dr. Bjore is privileged to be able to care for your eyes. Our staff strives to provide you with the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Professional service.  —    (Patient since 2010)

The service has aways been professional. Employees are always friendly. Office is clean.


Reply

Marlys, Thank you for taking the time to share your comments with us. We strive to provide the highest level of service for all our patients. It is important to our staff to make you feel comfortable and have a great experience with your eyecare needs. We look forward to seeing you again on your next visit!

StarStarStarStarStar outstanding! Very good customer service, very efficient.... —    (Patient since 2011)

outstanding! Very good customer service, very efficient.


Reply

John, Thank you for sharing your enthusiastic comments with us :) !! We are so pleased that you had an outstanding experience. Our staff strives to provide the highest level of service on a professional and personal level. We look forward to seeing you on your next visit with us!

StarStarStarStarStar Great place to place your eyes! —    (Patient since 2009)

Very good experiance (again). Great staff that were professional, friendly, and on-time. Highly recommend.


Reply

Mark, Thank you for sharing your kind comments with us. We value you as a long-time patient. Our staff strives to give the highest level of service with a smile. Thank you for recommending us, and we look forward to seeing you again on your next visit!

StarStarStarStarStar Dr. Hergerman was absolutely amazing! He was very easy going and answered all my questions. ... —    (Patient since 2016)

Dr. Hergerman was absolutely amazing! He was very easy going and answered all my questions.


Reply

Patty, Thank you for your kind comments about Dr. Hegerman. He is a wonderful doctor and strives to give each patient the best care on a professional and personal level. We are glad your questions were answered, and we look forward to seeing you on your next visit!

StarStarStarStarStar As a new patient I was so pleased to discover this competent and accomodmodern and pleasant office... —    (Patient since 2016)

As a new patient I was so pleased to discover this competent and accommodating staff, and their modern and pleasant office.


Reply

Lynnette, Thank you for taking the time to share your comments with us. We are glad that you had a wonderful experience. Our staff and doctors are committed to providing the highest level of service to our patients. We look forward to seeing you next time with your eyecare needs!

StarStarStarStarStar Dr. Grange is outstanding! He's patient and in the moment. Never do you feel like your an appointm... —    (Patient since 2009)

Dr. Grange is outstanding! He's patient and in the moment. Never do you feel like your an appointment. He makes you feel like a patient he genuinely wants to treat correctly and carefully!


Reply

Tricia, Thank you for your kind comments about Dr. Grange. He is a wonderful doctor and privileged to be able to care for your eyes. Our staff strives to give the highest level of service on a professional and personal level. We look forward to seeing you again next time!

StarStarStarStarStar As usual, courteous and competent personnel made my visit pleasant.... —    (Patient since 2009)

As usual, courteous and competent personnel made my visit pleasant.


Reply

Clarence, Thank you for taking the time to tell us those kind words. We're so glad your experience has always been great. Dr. Hegerman is privileged to be able to take care of your eyes. You are a valued patient, and look forward to seeing you on your next visit!

StarStarStarStarStar Quick and Friendly —    (Patient since 2016)

This was my first eye exam in years, and I was very please. The process was quick, and the staff was friendly and helpful.


Reply

Kyle, Thank you for taking the time to share your kind comments with us. Our staff strives to give the highest level of service to our patients. We are glad your experience was good, and look forward to seeing you again on your next visit!

StarStarStarStarStar My experience was good. See ya guys next year. —    (Patient since 2012)

My experience was good. See ya guys next year.


Reply

Elizabeth, Thank you for your kind feedback. We are committed to providing our patients with the best for their eyecare needs. We look forward to seeing you again on your next visit to the clinic!

StarStarStarStarStar Eye Exam visit was excellent, cost of purchasing glasses and frames for Yankee Eye Clinic...Poor —    (Patient since 2015)

Eye Exam visit was excellent, cost of purchasing glasses and frames for Yankee Eye Clinic...Poor. Cost is much more expensive than necessary or reasonable.


Reply

Steven, Thank you for sharing your comments with us. We are glad your visit was excellent, as we strive to give each patient the highest level of service. We hope you consider looking at glasses the next time you are in, as we do have packages starting at $99.00. We look forward to seeing you again!

StarStarStarNo StarNo Star They took wrong benefits and overcharged. Later i checked it and git it corrected. —    (Patient since 2014)

They took wrong benefits and overcharged. Later i checked it and git it corrected.


Reply

Thank you for sharing your comments with us. We are glad everything turned out just fine with your benefits. We strive to give the highest level of service to each patient. We look forward to seeing you again on your next visit!

StarStarStarStarStar Way too many reminder notifications. —    (Patient since 2009)

Way too many reminder notifications.


Reply

Kathleen, Thank you for sharing your concern with us. We recently implemented a new system for communicating with our patients. We are in the process of fine-tuning it, and we really appreciate your feedback. We have taken action and confirmed your appointment for next year. We look forward to seeing you then.

StarStarStarStarStar Frame adjustment - pleasant and fast —    (Patient since 2009)

Frame adjustment - pleasant and fast


Reply

Timothy, Thank you for sharing your great experience with us at the clinic. We strive to give the highest level of service to each patient. We look forward to your next visit!

StarStarStarStarStar The director of first impressions asked to help me and the proceeded to enter data for the... —    (Patient since 2011)

The director of first impressions asked to help me and the proceeded to enter data for the previous customer. That was rude. I was just fine waiting until she was done but done say your ready to help me and then not. I don't like to have to go thru the receptionist to get my glasses adjusted.


Reply

David, Thank you for bringing your concerns to our attention. We strive to make a good first impression and want you to feel valued. We like to keep records of patients' visits to the clinic in case you have future questions. We also want you to get the attention and help that you deserve. We look forward to seeing you on your next visit!

StarStarStarStarStar I really don't need a phone call, an email and a text to remind me of my appointment. —    (Patient since 2014)

I really don't need a phone call, an email and a text to remind me of my appointment.


Reply

Jennifer, Thank you for sharing your concern with us. We recently implemented a new system for communicating with our patients. We are in the process of fine-tuning it, and we really appreciate your feedback. We have taken action and confirmed your appointment for next year. We look forward to seeing you then.

StarStarStarStarNo Star Everything provided was as expected. —    (Patient since 2009)

Everything provided was as expected.


Reply

Joseph, Thank you for taking the time to share your comments with us. We are privileged to take care of your eyes and hope that your next visit exceeds your expectations. We look forward to seeing you again.

StarStarStarStarStar Melissa Early did a great job! —    (Patient since 2009)

Melissa Early did a great job!


Reply

Kevin, Thank you for taking the time to share your kind comments. Our staff loves the work we do, and Melissa is one of our newer employees who we are happy to have on our team. We look forward to seeing you again next time!

StarStarStarStarStar Great visit as usual. —    (Patient since 2009)

Great visit as usual. I have been seeing Dr. O for at least 30 years. He is outstanding!


Reply

Michael, Thank you so much for your kind comments about Dr. Osnes. He is one of a kind who has a special bond with his patients. We are blessed to have long-time patients like you, and glad that your experience was outstanding! We look forward to seeing you again on your next visit.

StarStarStarStarStar I received an email about records available to view, but don't have/ can't seem to provide correct... —    (Patient since 2010)

I received an email about records available to view, but don't have/ can't seem to provide correct user name. I don't believe I ever had a password.


StarStarStarStarStar Frames —    (Patient since 2011)

I always have a hard time finding frames I like in your office. Would like to see more frames with some bling.


Reply

Thank you for taking the time to share your comments with us. We really appreciate your suggestion, and I have given this to our Optical Manager. It is very helpful to hear this kind of information. We look forward to your next visit with us!

StarStarStarStarStar I appreciate the knowledge, thoroughness and kindness from Dr. Osnes.  —    (Patient since 2009)

I appreciate the knowledge, thoroughness and kindness from Dr. Osnes.


Reply

Amy, Thank you for sharing your comments with us. Dr. Osnes provides his patients with the highest level of service on a professional and personal level. He loves his job and his patients, and it shines through him. We look forward to seeing you again!

StarStarStarStarStar The only thing I'd add is a recommendation for a significant increase in your reading material in... —    (Patient since 2009)

The only thing I'd add is a recommendation for a significant increase in your reading material in your waiting room. Both magazines and both local newspapers...also a daily WSJ would be a nice touch to help during the patient wait time


Reply

Thank you for sharing your comments with us. We appreciate your feedback for having magazines in the waiting area. We value you as a patient and look forward to seeing you on your next visit!

StarStarStarStarStar Glasses folks customer service could be improve for waiting customers.  —    (Patient since 2009)

Glasses folks customer service could be improve for waiting customers.


Reply

Thank you for sharing your comments with us. Our staff is committed to providing the highest level of service for your eyecare needs. I have brought up your concern for customer service to our Optical Manager. We hope that your next visit will exceed your expectations. We look forward to seeing you again.

StarStarStarStarStar Very good visit! —    (Patient since 2009)

Very good visit! Really appreciated the detailed discussion.


Reply

Anton, Thank you for sharing your comments with us. Our staff strives to provide the highest level of service on a professional and personal level. We hope all your eyecare needs were met, and look forward to seeing you again!

StarStarStarStarStar Patient for LIFE —    (Patient since 2009)

Yankee Eye Clinic has the best staff. If you have eyeballs then this is the place for you. Dr. Osnes and Dr. Hegerman always take their time when explaining my test results, I never feel rushed. Angie is also pretty awesome, she is so helpful.


Reply

Jerry, Thank you for taking the time to share your comments with us. Our doctors and staff strive to provide you with the highest level of service on a professional and personal level. Angie is one of our most valued employees and we are glad that she could be of help to you with your eyecare needs. We are looking forward to seeing you again and providing the exceptional service you deserve!

StarStarStarStarStar Dr. Bjore is fantastic!!! —    (Patient since 2009)

Dr. Bjore is fantastic!!!


Reply

Thank you for taking the time to share your comments with us. Yes, we love Dr. Bjore, and she is committed to giving the highest level of service on a professional and personal level. We are glad that you had an exceptional visit at our clinic and look forward to seeing you next time!

StarStarStarStarStar Optical tech could not have been more animated.Clearly bored with her position —    (Patient since 2016)

Optical tech could not have been more animated. Clearly bored with her position


Reply

Thank you for taking the time to share your comments with us. Our staff strives to provide the highest level of service, with a smile, for all your eyecare needs. We hope that on your next visit, we exceed your expectations! We look forward to seeing you again.

StarStarStarStarStar the adjustment was good while I was their, but will have to come back. glasses slide down my nose. —    (Patient since 2014)

the adjustment was good while I was their, but will have to come back. glasses slide down my nose.


Reply

Sherry, Thank you for taking the time to share your comments with us. Our staff strives to give the highest level of service. We hope that on your next visit, we exceed your expectations! We look forward to seeing you again.

StarStarStarStarStar Everything was fine but I will the front desk staff where a bit more friendly. —    (Patient since 2009)

Everything was fine but I will the front desk staff where a bit more friendly.


Reply

Thank you for taking the time to share your comments with us. We are privileged to be able to care of all your eyecare needs. Our staff does strive for the highest level of service and we hope to exceed your expectations on your next visit, starting with a warm welcome from the front desk! We look forward to seeing you again.

StarStarStarStarStar Knowledgeable, kind eye doctor —    (Patient since 2014)

Dr. Grange listens to my questions and offers thoughtful explanations of eye-related issues


Reply

Katherine, Thank you for your kind comments. Dr. Grange is privileged to care for all your eyecare needs. We look forward to seeing you again at your next visit!

StarStarStarStarStar I need to come back in, I don't see straight, street signs after looking at computer all day —    (Patient since 2009)

I need to come back in, I don't see straight, street signs after looking at computer all day. I don't know if it's the glasses or what.


Reply

Carrie, Thank you for taking the time to share your comments. We hope that our staff was able to meet all your eyecare needs. We strive to provide the highest level of service to our patients. If you need additional help with your glasses, feel free to stop in at any time so an optician can assist you. We look forward to seeing you at your next visit!