Woodlands Eye Associates-Panther
478
Reviews
Good Morning! My appointment was on Thursday May 12, 2016 at 1515 PM. I arrived early and was taken on time. All went well for the most part until after the exam. When being fitted for my new sun glasses I felt rushed, and not presented options in color selections for the new sun glasses lenses. When I selected what was offered, it was difficult for the attendant to find a sample for me to see what it would look like? The final invoice appeared high, and when questioned it was adjusted three (3) times before a final corrected number was agreed upon, rushed again!
May 16, 2016
Great service - customer oriented - knowledgeable staff - comfortable setting
May 14, 2016
Very busy need a system to meet greet and pass in from doc to frames
May 8, 2016
I love everything about the staff and my experience with Woodlands Eye Associates at the Panther Creek location. The staff was extremely helpful and friendly, very professional while still remaining kind, and Dr. Brown was such a phenomenal help. You have all earned a customer for life.
May 5, 2016
Excellent experience. Staff were courteous and very professional. The doctor answered all my questions and gave very useful insights.
Apr 30, 2016
Dr.Graham was absolutely wonderful and the staff is tremendously helpful. I've been a patient for years and plan to be for years to come.
Apr 30, 2016
I love this place. They are always friendly and more than helpful. It's more like family than just some big box eye wear place.
Apr 29, 2016
Very friendly staff. I got an appointment right away. Dylan was very helpful with selecting glasses.
Apr 26, 2016
I have yet to use your online services, but you were easy to locate via search engine.
Apr 26, 2016
Quick, clean and thorough. A great experience - not to mention engaging conversation with Dr. Graham.
Apr 25, 2016
Staff utilize great customer service skills
Apr 21, 2016
Great atmosphere and the employees are a delight.
Apr 20, 2016
Great customer service from the moment you check in, thru all the procedures, and choosing frames. Everyone was wonderful!
Apr 18, 2016
Very impressive group, who, at my first visit, were professional and efficient in handling my appointment (check up and new prescription). Woodlands Eye Associates was recommended by a golfing buddy and my daughter and a good recommendation it was.
Apr 18, 2016
Absolutely love Dr. Brown, she is always very helpful and understanding. Not sure about the optical department. Never completely satisfied with the glasses that I get there. Maybe it is just me?!
Apr 14, 2016
Very impressed by Dr Graham's approach. Took her time. Complete answers to my questions. Wanted to share her knowledge. I kind of picked out my glasses prior to exam. Kelly anticipated that I would go ahead and she had purchase set up prior to exam completion. Time saver!
Apr 14, 2016
My visit was great. Staff was very friendly and helpful. My only request is to have more information on my final bill. I only received a credit card receipt, but did not get an invoice so I'm not sure what my cost included and it was higher than I expected. If I could understand how the cost was broken down, then I would feel better. Other than that, everything else was great and I appreciated the staff greatly.
Apr 13, 2016
Office staff was welcoming & helpful . Tessa the tech was professional. Dr Graham was very Thero , and informative. Lens order was handled well.
Apr 6, 2016
love that my doctor looked over my chart and flagged an issue with insurance and asked to have it corrected.
Apr 6, 2016
Maria was very helpful. Miranda was awesome with her helpful ways. Also i would have liked to have information about the eyes test that were taken as there results.
Apr 3, 2016
Overall great from front desk staff to other ancillary staff as well as Dr Graham. You can tell she is very patient focused. Everything was explained thoroughly and the office renovation is beautiful!
Apr 2, 2016
Everyone was cordial, knowledgeable, and helpful. I really like your new (for me) bright interior. New technology and excellent choices. Thank you !
Mar 31, 2016
I forgot her name. but the blonde girl was very helpful in helping me choose a pair of eye glasses and sunglasses and she explained everything thoroughly according to insurance and price range. and super friendly. Dr. Graham was super professional too. Nice visit.
Mar 30, 2016
We have a benefits card through my husband work to pay for our out of pocket expenses. It is no longer accepted at your clinic. This makes it difficult for us to purchase anything .
Mar 29, 2016
Dr Graham and her assistant were very professional, courteous and informative.
Mar 28, 2016
You have a lab tech named Brandon. Great personality and very professional. I'd try to talk him into going into the optometry business and working for you. Awesome!!!!! Of course, it is always nice to see Dr. Ross! Wish he wasn't retiring.
Mar 27, 2016
Dr. Graham was clear and thorough in explaining my eyes' current health.
Mar 24, 2016
All of the staff I interacted with were very professional, helpful, and seemed genuinely interested in doing a good job.
Mar 22, 2016
More frame styles & less loud - unruly children‼️ Which is why I didn't purchase glasses x2 ‼️
Mar 20, 2016
I arrived on time for my appointment but had to wait 20 minutes for care. Then had to wait another 10 minutes for the doctor. I don't think I'm coming back.
Mar 20, 2016
Very friendly staff, clearly a very organized operation.
Mar 20, 2016
I thought the eye doctor I saw was excellent. Dr. Graham was great at her job and straightforward/honest in regards to my questions about Lasik.
Mar 17, 2016
Dr. Graham is a wonderful doctor - taking the time to make me feel as though I were her most important patient of the day...My appointment was very late in the day which makes me very appreciative of the professionalism and care received. The team in the frames studio were also excellent. The eye tech for Dr. Graham was also very responsive and expand all procedures for eye exam with great patience and professionalism. Overall a great visit. Thanks
Mar 17, 2016
I love everything! The staff are knowledgeable, friendly, professional,...
Mar 16, 2016
Dylan is wonderful at her job. Great customer service
Mar 8, 2016
My experience was wonderful. I really liked Dr. Graham and all of the folks who worked with me during my visit. I wish I would have started coming to The Woodlands Eye Associates years ago.
Mar 6, 2016
Everyone was very helpfull and kind. Love this place and happy to have found it!
Mar 5, 2016
Dylan* was super friendly, informative, and helpful when picking out my glasses and finding the best price for me and my insurance. Everyone in the office was very friendly and welcoming as well. Dr. Graham explained and showed everything to me about my eyes in a way I could actually understand. Overall great experience.
Mar 5, 2016
I like because you have spanish person, I can understand my problem
Mar 5, 2016
The doctor and staff were very knowledgeable and understanding of my inability to see without my contacts in. The doctor took the time to explain why I needed to have a dialated eye exam.
Mar 3, 2016
Took to long... ~ 1 hr from my appt time before I saw the dr. Gave me the impression you were cramming in more people than appropriate to generate more revenue at expense of customer service. Otherwise, the people were all pretty nice / attentive / knowledgable.
Mar 2, 2016
Beautiful atmosphere. Everytime I go in I feel so welcomed and cared for by all employess.
Feb 27, 2016
Love the new look of office...
Feb 26, 2016
Enjoyed the beautiful new décor. Staff is friendly and professional. The only reason I rated the experience very good instead of excellent is because I waited more than 30 minutes despite having an appointment.
Feb 25, 2016
Love the new look of your office. Very friendly atmosphere. I was greeted when I came in. The person before I saw the doctor was professional and friendly. Doctor helpful & friendly.
Feb 24, 2016
Very pleasant staff and office environment.
Feb 24, 2016
Front house staff was not super friendly as well as unorganized and not great at communicating what was going on. The guy who did my pre-doctor stuff was great and patient. The dr was pretty good.
Feb 23, 2016
Melissa, Miranda , and Dr Graham were very professional, precise, and made me me feel very confident about the whole process. Your entire staff was friendly, welcoming, and understanding
Feb 20, 2016
Dr.Brown is extremely professional and knowledgeable. The staff is always ready to help and answer questions. I have always been made to feel very comfortable and as if I am a priority. Thank you for the wonderful service!
Feb 16, 2016
Tammi Graham was very professional, friendly, helpful and efficient.
Feb 16, 2016
extraordinary service, everybody was so kind definitively I will recommend this service.
Feb 14, 2016
the technician was great - great attitude and friendly. You can tell she likes her job!
Feb 14, 2016
everyone was very polite and professional. I was seen quickly and left satisfied. Very pleased!
Feb 13, 2016
Yes... Recommend this place for sure ! It is a top-notch establishment! Each associate creates a perfect environment for anyone! Thank you!
Feb 12, 2016
My family have been going to these doctors for 15 years. Everyone is friendly. Doctors are very good. However, I feel the girls that sell the frames are very pushy! Trying to sell you frames that are not cheap!
Feb 11, 2016
The front desk was super patient and helpful. The doctor is really parient and explain me everything carefully. I took my son first and was so amazed that scheduled an appointment for my husband and myself.
Feb 10, 2016
I really liked the doctor. She was friendly and extremely knowledgeable. I did not get glasses on the day of my appointment but will go back to pick frames later.
Feb 10, 2016
Your office renovations are really nice. The staff was helpful and understanding. The appointment was for my 98 year old mother and everyone was super.
Feb 5, 2016
Very friendly and professional environment. Appointment went well and was on time, which I find is unusual for any medical type appointment. Thank you for your great service.
Feb 4, 2016
My daughter also noticed how nice your office. You have very well run office.
Feb 4, 2016
Everyone was exceptional. The young lady who helped me choose my glasses was outstanding.
Feb 3, 2016
All of the people were great to work with. I would suggest caring a nice line of glasses that don't cost so much. Designer frames are great but would love other options!
Feb 3, 2016
Everyone there was very friendly and helpful. I really like Dr. Brown.
Feb 2, 2016
They were all very nice just as usual. Love the office redo. Polly
Feb 2, 2016
Very professional and nice...clean and neat environment too
Jan 28, 2016
Your staff made me feel at ease. They are very competent & professional.
Jan 27, 2016
Everyone and the Dr. Are excellent. I lthis place!!
Jan 27, 2016
Friendly and well trained staff. Dr. Brown was attentive and listened well too. I felt I was in good hands. Two thumbs up.
Jan 26, 2016
Ginger Brown id wonderful.
Jan 26, 2016
WELL I USED TO SEE DR. ROSS BEFORE. EXCELLENT DR AND SERVICE. CAME IN FOR GLASSES AND CONTACTS. GOT MY RX BUT CONTACTS DID NOT FIT. THEY CALLED ME BACK, DR WAS BUSY THAT DAY SO THEY SAID SHE COULD NOT SEE ME. THE TECH MADE ME TRY SOME CONTACTS AND SAID SHE WOULD ORDER TRIALS. I CAME IN COLLECTED IT. THEY WERE TO CALL AND SCHEDULE A VISIT WITH THE DR. BUT NO CALL, CONTACTS AND NOT THAT GREAT FITTING EITHER. STAFF WERE SUPER NICE BUT WAS NOT IMPRESSED WITH THE DR AT ALL. SORRY
Jan 25, 2016
The Doctor and Nurse were very professional, patient with my questions and answered them all. I have been to another eye clinic in The Woodlands and this experience has been much superior.
Jan 24, 2016
Would like to see prices on glass frames like it use to be.
Jan 23, 2016
Everyone was very courteous and professional. Dr. Graham even had information for a question that I had asked on my last visit several months ago that she had obviously researched in the interim.
Jan 22, 2016
Very impressed with Dr Graham. I have seen many Ophthamologists in my 62 years and she was the most informative and engaging in my experience. She even took the time to call Dr Kwok Li who I had recently seen to get additional information from him about my situation. I do not often participate in surveys but am taking the time to do this because of the excellent customer service and expertise provided by Dr Graham.
Jan 20, 2016
I really loved Dr. Graham. She was amazing. Her assistance was also very wonderful. Made me feel very comfortable and told me Everything she was doing to keep me informed.
Jan 18, 2016
Dr.Graham is an excellent Doctor!
Jan 17, 2016
I took my 5 year old for an eye exam and the service was amazing. They appealed to him and treated him well. I would definitely recommend.
Jan 16, 2016
Love, love, love Dr. Graham! This is the first time I have had her examine my eyes, and I don't think anyone has ever taken better care of me or explained things better. She really spent a lot of time with me, too. I don't ever want to use anyone else. The front office staff was also great, as usual!
Jan 13, 2016
when I called on Saturday about flashes and floaters I requested a call back due to the possibility retinal tear and more immediate attention. I never received a call back. In the future if there is a potential emergency I expect a call back.
Jan 12, 2016
The staff is always friendly and helpful!!!
Jan 9, 2016
Dr Patti G is outstanding in terms of medical capability and patient handling !
Jan 7, 2016
I just walked in during Dec and Miranda Schumacher and Coreen Jackson were extremely helpful. I immediately made an appointment for January and when I returned this week I was not disappointed. I believe I have found an excellent place.
Jan 7, 2016
Dr. Graham was very professional and was able to explain things in a manner that was both comprehensive and easy to understand...not the norm with a lot of Dr's these days! Great Job!
Jan 6, 2016
It was a very pleasant appointment, very helpful too !
Jan 5, 2016
Dr. Brown assistant recognized me from the skating ring. She was very helpful and knowledgeable. Dr. Brown was very helpful and explained the areas of my eye. I love this located. Great staff. Eye glasses alittle on the pricer side, but great service and that is what insurances are for.
Jan 5, 2016
Dr. Tammie was very personable and very informative.
Dec 31, 2015
Everyone was very friendly and I was in and out quickly.
Dec 30, 2015
Dr. Brown is an amazing Doctor. Very smart, knows her stuff. Takes the time to answer all your questions. You can tell she cares about her patients.
Dec 29, 2015
The young lady who prepped me for the doctor was thoroughly knowledgeable, professional, and friendly. She's a definite asset to your practice. Stan Smith
Dec 29, 2015
Wonderful people at the desk - especially since it was the day after Christmas. Dr. Graham is excellent - always willing to listen and explain.
Dec 27, 2015
Dr Graham is wonderful - fully explains everything.
Dec 27, 2015
Dr. Graham was a pleasure and answered all of my questions fully. Miranda is a phenomenal sales associate. She was incredible helpful to multiple people in my family and was so patient with each of us. She gave her honest opinion when asked and did so in a very professional and sensitive way. She deserves a big Christmas bonus and raise! She is awesome!
Dec 17, 2015
Doctor explained clearly my issues and the ladies up front did a good job helping me find glasses.
Dec 17, 2015
One of the workers called on my to take the pictures and get on the machine that blows a small puff of air in each eye and when we finished that she asked me to sit down and wait again, it took at least 5 minutes before I was called on again and directed to a room in the back to see Dr. Brown. I rather wait 10 minutes in the future and get everything done at once then do 2 different 5 minute sessions.
Dec 16, 2015
We saw two other people besides Dr. Graham and there was a bit of confusion with some of the things that they said or commented on to the final diagnosis.
Dec 14, 2015
I have been a patient for over 30 years and have always had the best experience possible. I would never go anywhere else
Dec 14, 2015
Not very clear abt my payment with insurance I had to find out for myself. I had to call following day to confirm, and find out more info. Staff did help in the end, a shame I couldn't get the help at the time of visit. Eye exam was excellent
Dec 11, 2015
It was a great visit! Got right in! Staff very knowledgeable and friendly! Check easy and check out quick! Found perfect frames quickly and the lady who assisted was so friendly...she even went and found some frames for me to see and I made my selection from those! I loved that she did that for me.....very personal service! Just a great visit! Oh yes loved the coffee center! Nice and clean!!
Dec 10, 2015
My visit was great. Everyone was so nice and helpful. I'll be a returning customer.....thanks for everything and happy x-mas.
Dec 9, 2015
The entire office staff is warm and friendly and made the process easy and enjoyable. Dr. Brown was amazing at helping with a vision issue that others just couldn't get right. Thank you so much!
Dec 8, 2015
I was referred by two of my co-workers here at K-Star and came with concerns over something going on with my left eye. When I walked in, I was promptly greeted and immediately felt like I had been coming there for years. Dr. Graham and the entire staff was great. I'll be scheduling an eye exam in the next day or so and look forward to coming back! Thank yo again!
Dec 7, 2015
I really like Dr. Tammy Graham. She is very friendly, caring, and informative; and always takes time to explain what's going on with my vision.
Dec 6, 2015
I felt secure in the fact that the knowledgeable personnel who did test all knew their jobs well and were all very personable and polite. Also the doctor explained my questions to me; and I understood what she explained.
Dec 3, 2015
Everyone was great. I'm changing my eye doctor to you guys now. Thanks for taking great care of me. Marc Horvath
Dec 2, 2015
The eye exam by Dr Brown and staff went fine. Ordering new glasses was not so great. Took way too long and pricing was too confusing. No prices on frames! Explanation of discount poor. Not sure I'm going to be satisfied with the three pair I ordered, as I finally got frustrated an just took frames without much care. Brian Parsons
Dec 2, 2015
Very easy to schedule an appointment. Dr. Brown was very personable and took the time to explain the results of the exam in detail. The entire staff was absolutely wonderful. I was in & out in 30 minutes. Love the new office design!
Dec 1, 2015
I can't thank everyone enough for working with me to get an apt in such short notice. Everything worked out and I'm much better already.
Nov 26, 2015
I was disappointed that it took so long to get new prescription filled.
Nov 24, 2015
I was charged $70 for a new pt annual exam. I was not aware of this until the end of the visit which is ridiculous. This office keeps giving me trouble regarding contacts.
Nov 17, 2015
Just telling a friend about you! This was the best eye exam I have ever had - the Doctor was personable and explained everything to me. And Dylan was so fun to work with in selecting my glasses. She is a gem! I will recommend Woodlands Eye Associates to all my friends!
Nov 14, 2015
My visit went smoothly from waiting room to Doctor's care.I was very pleased with her expertise. I plan to continue in her care
Nov 10, 2015
The remodel looks great! The technician was wonderful, just interesting that she basically did the entire exam except for the 4.5 minutes that the Dr saw me. Both were very friendly and professional.
Nov 7, 2015
It has been a while since I have been there. Everything is remodeled. I liked the old atmosphere better, but the new is attractive, professional, and pleasant.
Nov 7, 2015
Very, Friendly. polite professional, Excellent
Nov 5, 2015
Everyone was considerate and professional. Dylan was very helpful in selecting frames and new glasses. But everyone went out of the way to make sure i was helped from start to finish.
Oct 31, 2015
Dr Graham was very pleasant and informative...
Oct 28, 2015
Dr. Brown is a very personable doctor and makes sure that I understand each step of my exam and my diagnosis. We will be moving soon and I will miss the professionals at this office.
Oct 27, 2015
Tessa was very professional and helpful
Oct 24, 2015
Dr. Graham was welcoming and friendly and professional. She solved my problem and was very knowledgeable. Will definitely come back to see her to get my glasses and contact exam.
Oct 22, 2015
Was very friendly and professional. Service was fast too! Very comfortable atmosphere. Thanks!
Oct 22, 2015
My appointment was on a Saturday, and the office was quite busy. The staff was pleasant and helpful both to myself and others. I was in and out quickly. All in all a very satisfying experience.
Oct 19, 2015
My wife looked at eye glasses with a young blonde whose name escapes us now but she was extremely helpful with scoping out future frames.
Oct 17, 2015
Efficient,friendly and knowledgeable employees, what else can you ask for,very pleased!!
Oct 14, 2015
Doctor and associates warm, friendly, and efficient.
Oct 13, 2015
very friendly and efficient team
Oct 10, 2015
Visit was good. Everyone was very helpful.
Oct 8, 2015
Kellie was great! She helped me get a great looking pair of glasses, and was very professional about discounts and number crunching. She and Michelle even called me immediately after I left to inform me my glasses were already in!
Oct 8, 2015
Very good service. Dr. Brown is my preferred doctor.
Oct 6, 2015
My eyes are in good hands. Appreciate my Dr. taking time with me. Staff are great.
Oct 5, 2015
this was my son first visit to the eye doctor and he enjoyed it very much. Great customer service and eye doctor was great.
Oct 5, 2015
Had a eye problem that I felt needed to be checked. Exam was thorough, staff very competent and friendly. Follow up required for second opinion on results.
Oct 4, 2015
Dr Graham was very personable, knowledgeable and proficient! She rocks!!
Oct 2, 2015
The sales assistant ran the numbers a couple different ways to make sure I got the best price for my glasses. She saved me $13.00.
Sep 29, 2015
Beautiful office, friendly staff, very helpful, Dr. was very thorough and friendly.
Sep 28, 2015
It was a very pleasant and professional visit
Sep 27, 2015
Loved Dr Tammi. She was great and went the extra mile to get me what I wanted
Sep 26, 2015
Everyone is great! Very sweet and good hospitality. I highly recommend you all.
Sep 25, 2015
Great staff! Dr Ross did an excellent job of explaining the processes involved in the exam and what changes had occurred in my eyesight since my last visit to an optometrist.
Sep 20, 2015
Great visit. Always friendly and helpful staff. I've referred a friend before and I would again. The girl that helped me with my glasses is very friendly and knowledgeable.
Sep 18, 2015
Dr Graham is excellent as are the support staff.
Sep 17, 2015
I have specific issues with my eyes. I can't see up close and I can't see far away. I also have astigmatism in both eyes. Despite this Dr. ginger Brown is able to correct my vision to 20/20. I'm also fitted with glasses that are comfortable and attractive.
Sep 15, 2015
The women who helped me choose my new frames were great! I really enjoyed my time and they were very nice to me and honest with finding the perfect look for me- we looked at a ton of options..
Sep 12, 2015
Dr took time to answer questions, explained my condition. Prescribed medication worked great!
Sep 12, 2015
Reception and assistant were great...Dr Graham was excellent...
Sep 11, 2015
All were very pleasant and helpful
Sep 11, 2015
Excellent staff. They are always helpful & friendly. Dr Graham is very smart, thorough & personable. She instilled her patients with confidence
Sep 11, 2015
Fantastic office! Patient care is OUTSTANDING! Dr. Graham is so knowledgable and so caring! The staff is very friendly and very helpful! Would highly recommend this office to anyone.
Sep 10, 2015
Staff at front desk went out of their way to be helpful.
Sep 6, 2015
Very professional and friendly. They all took time to make sure all was well.
Sep 1, 2015
Everyone was nice. The wait time to be seen was longer than expected because the room wasn't ready. Dr. Graham was very informative of my situation. Thank you
Aug 29, 2015
Everyone was very nice and answered my questions. They set my fears at ease. I do have a need for vision correction at night, but I do not drive at night, so I did not purchase glasses or contacts.
Aug 28, 2015
Everyone was extremely friendly and had great attitudes! I actually noticed how wonderful everyone was while I was there.
Aug 27, 2015
Everyone was extremely friendly and helpful. Dr. Graham was very personable and demonstrated sincere concern for me as an individual patient/customer.
Aug 27, 2015
Everyone provided outstanding service and positive attitudes. They all make you feel very welcome and at home.
Aug 26, 2015
I was a walk-in patient with eye pain and was seen promptly. Emily and Dr. Ross were awsome--courteous and professional, in spite of a full schedule that I had made worse. Of course, I have come to expect such caring attitudes, as that has been my experience at both offices.
Aug 23, 2015
I was a walk-in patient with eye pain and was seen promptly. Emily and Dr. Ross were awsome--courteous and professional, in spite of a full schedule that I had made worse. Of course, I have come to expect such caring attitudes, as that has been my experience at both offices.
Aug 23, 2015
Dr.Graham was excellent. Susie Plueger and all the staff were awesome. I loved the girl that did the pre-exam althoug I don't know her name. I have Diabetes so the exam was very important to me. Thank you!
Aug 19, 2015
Thought the optometrist was good, the support staff OK and the Retail entry staff questionable for professional services
Aug 16, 2015
I loved the new office. Very bright and welcoming. Miranda was wonderful! She was very helpful when it came to choosing frames. I enjoyed the experience.
Aug 15, 2015
Both doctor and assistant were excellent!!
Aug 14, 2015
The staff helped me select the right glasses and was extremely helpful.
Aug 5, 2015
Both of the nurses and Dr.Graham provided great service
Aug 5, 2015
As always, Fantastic service. The eye glass ladies are always extremely helpful.
Aug 4, 2015
Excellent service, eye became infected night before and they fit me in almost immediately upon my arrival that morning. Great service all around from the reception through the doctor through notification of the pharmacy
Aug 3, 2015
I had great visit they made fell welcome. The doctor made feel at ease on my visit.
Aug 2, 2015
This is the best eye exam place ever. The staff, and team of eye tech's & doctors. They give you samples of contacts to get the feel of it before you buy. They have all types of glasses and contacts. They answer all your questions. Very helpful and family friendly environment. Everyone is so nice and caring and do what's best for you.
Aug 2, 2015
Love the sweet blonde girl who help pick out glasses (AndI? Something like that....I have her card at home)
Aug 1, 2015
All the staff were very helpful and I was received the answers I needed. Thank you for a great visit and exam!
Jul 31, 2015
Long wait. But everyone was nice.
Jul 30, 2015
I am always satisfied with the care that I receive from Dr. Brown.
Jul 28, 2015
I appreciate the kindness and professional manner of all the associates.
Jul 28, 2015
I love Dr. Graham, she is very knowledgeable and explains things wonderfully! I'm bringing my son back to see her! Also, Kelly D is awesome, very helpful!
Jul 27, 2015
Dr. Graham is really great!
Jul 25, 2015
Front desk Receptionist,Dr. Tammi Graham and the lady who helped me select the frame. Very friendly folks.
Jul 24, 2015
Love the new look! And, wait time for this appointment seemed way less than previous appointments - it was great! In and out in about an hour! Routine appointments should be like that.
Jul 21, 2015
Loved doctor Graham...very professional and informative. Also Dylan was very helpful assisting me in selecting new frames for readers.
Jul 16, 2015
Everyone was very personable and professional.
Jul 15, 2015
I waited over twenty minutes before going in and even then I had to wait even more time because there weren't any rooms available. The exam felt rushed. No one asked me if I wanted to purchase glasses. Rather it was assumed that I would. I had to wait again just to tell someone I wasn't purchasing anything. The price quoted over the phone was incorrect. Despite the fact your office knew I wore contacts, no one told me that there was an additional charge for the so called contact exam. What exam I ask? I took my contacts off and that's the last they were mentioned. In all fairness,that exam was taken off the bill. However, I walked away with the feeling that your office is more interested in money than in patient care.
Jul 15, 2015
Seating in front waiting uncomfortable, foot traffic from offices to front desk made the place feel hectic. Bare walls/no decorations made the visit feel less inviting compared to before the renovations. Placed in same examination room as sibling, personal medical info easy to view on computer by sibling before the doctor arrived. Was told that it's common practice for people who arrive together to be placed in the same room if they're related (sibling and I are both over 18 and do not have each other listed on the disclosure form). Actual examination felt a little rushed/less time taken when checking for changes in eyes (15ish minutes as opposed to the 20-25 it used to take in the past). Person working had to ask my name 3 times when picking up glasses later, did not check visibly to see if arms/frame fit when trying on glasses. Was only asked "can you see?". Had to adjust arms later at home to prevent them from sliding down. Picking up/checking glasses felt rushed.
Jul 13, 2015
Ashley greeted & welcomed me very warmly. Dylan non-intrusively introduced herself while I awaited my exam & previewed several new frame options. Tessa did a great job ensuing I was comfortable & setting expectations during my preliminary exam. And Dr. Graham was outstanding... blending professional & personal discussion. Dylan then did a marvelous job during frame selection & lense sizing sharing her opinions & then consulted with Ben for his feedback during my final selections. I was finished within 1 hour & left with a very positive impression of the practice.
Jul 12, 2015
I think the upgrade in the office with the decor and lighting was much needed and it looks great and inviting. I would like to see quiet place to do selfies with good selfie lighting and solid background which would help when picking out frames , you can step in booth or secluded area and take pics so you can see how you look in frames
Jul 8, 2015
The optician was very helpful to me in deciding about glasses.
Jul 7, 2015
Dr. Graham was very knowledgeable. Thank you.
Jul 5, 2015
Loved your staff but your eyeglass prices are way to high.
Jul 5, 2015
I had not been to the eye Dr. in over 30 years, so I was nervous. The front desk greeted me by name and made me feel comfortable. I had filled out my paperwork online prior to my visit, so I only had to wait 3 minutes. I had my screening and then my Dr. visit with Dr. Tammi Graham. She was wonderful. She expained everything and answered all my questions (which were a lot). I felt the exam was thorough. I ended up purchasing prescription reading glasses. Dillan explained everything to me including all my options for lens coverage, insurance coverages etc. I felt no pressure and was able to decide what was right for me. The whole appointment took about an hour. I have taken both my daughters there for glasses and contacts. My husband now goes to this office for his eye exams. I highly recommend Woodlands Eye Associates.
Jul 4, 2015
Everyone was very very nice. Only negative was the exorbitant cost of the glasses after the exam. Almost $ 1000 for a frame with progressive Plano lens on top, light mag Rx on bottom. This may keep our family from returning. My wife and son also visited the week before. Same issue. Nice folks but the glassss price was not competitive with other providers.
Jul 2, 2015
Everyone was very pleasant and the technicians were very knowledgeable. The doctor was friendly and professional.
Jul 1, 2015
Dr Brown always has the time to answer questions. Your new office furniture and design are fabulous. I love buying glasses; the lovely ladies make the entire process fun!!!
Jun 30, 2015
Great staff! Made this a fun experience! The renovation looked great as well. Was super impressed with every single person I encountered. Best visit that I've ever had there!
Jun 28, 2015
The staff and Dr Brown were great. I call the main office for an appointment that day and was quickly told they were full but the other office had appointments open. I was able to get in within two hours and was well care for by all.
Jun 27, 2015
Everybody was especially nice. I enjoyed visiting with everybody. I would definitely recommend you to my friends. I had left your office last year to go to a doctor closer to me (and they were really nice also), but I still do a lot of business in Panther Creek and still have lots of friends there so I decided to come back to you. I am very glad I did. Your very lucky to have a staff that is professional, knowledgeable and so friendly. They all deserves raises (lol). I look forward to doing business with you in the future. Thanks.
Jun 25, 2015
My experiences are always so positive. I brought both my kids and Kelly was amazingly patient ( I try on a lot). Debbie always helps me as my fashion consultant. This Was our second time seeing Dr. Graham. She is amazing , patient, and goes over everything in detail. We will be back!
Jun 24, 2015
Dr. Graham was wonderful. Everyone was very nice & helpful. The only thing I would complain about is the cost of "training" for contacts. I felt that $59 was a little much for 10 minutes of training. Other than that, very happy!!
Jun 24, 2015
Tessa is an awesome representative of your facility. Dr. Brown is also an expert in her field. Thank you.
Jun 24, 2015
Kelli was so helpful and patient about suggesting frames! I am looking forward to seeing the results.
Jun 22, 2015
Great service and friendly atmosphere
Jun 22, 2015
I am very impressed with Dr Graham. She is Awesome and very genuine! Very informative , friendly , and a great educator. Patients need people like her encouraging their compliance with their treatment programs. I will continue coming from League City for my my optometry care. Thank you.
Jun 20, 2015
Everybody was very friendly, professional and welcoming. Dr. Graham noticed an aneurism on a blood vessel in my eye and now, hopefully I'll be able to get it taken care of before it ruptures and possibly causes the loss of vision in that eye!
Jun 20, 2015
I was impressed by my visit and would love to return, I understand however that you don't accept Spectera insurance (or more acurately it won't cover the full cost of an eye exam with you, I will have to pay $98), so unfortunately we'll have to go elsewhere. I'd love to see you you add Spectera to the list of insurance providers accepted.
Jun 18, 2015
I really liked that the doctor was prompt. Sitting in a little room all by yourself is not what I call fun. Thanks!
Jun 18, 2015
The Dr Was wonderful as well as her assistant.. Could not have been better.. Would not go anywhere else to have my eyes checked..
Jun 17, 2015
I saw Dr Graham who is not listed on your website. She was just wonderful!
Jun 12, 2015
The purpose of this visit was to re-fit two pairs of eye glasses that I recently purchased. The lenses seem to be off and we are getting the lenses re-ground.
Jun 10, 2015
I called the office looking for an immediate appointment for an infected right eye. I was given an appointment as requested which was addressed.
Jun 10, 2015
The girls are alwaysso helpful when I choose frames. They go out of their way to make sure I find just the right pair
Jun 9, 2015
I loved how knowledgeable the doctor was about how we should treat my eye infection.
Jun 6, 2015
I wasn't expecting to need new glasses so I was ill prepared for picking out new frames. The woman was very helpful in assisting me to find a frame I liked and pricing something in my price range. Great service.
Jun 6, 2015
The assistant who gave me my initial evaluation was very nice and pleasant. She seemed knowledgable. I really liked the doctor (the new one). She was so pleasant and welcoming. She did a thorough evaluation and answered all my questions. When I went to look at new frames I was assisted by two ladies who were very, very helpful. They went out of their way to look for glasses that met my requirements, even going into the back room to find some that were not in the display case. Miranda was one of them, and I don't remember the other lady's name.
Jun 4, 2015
I had Dr. Graham for the first time. Loved her! She is very knowledgeable and answered all my questions.
Jun 4, 2015
Each of the young ladies who performed the tests prior to my seeing the doctor were efficient and pleasant. Dr. Graham was thorough and answered my questions in a manner that I could understand. She did not rush and I felt she was genuinely interested in my eye situations.
Jun 4, 2015
I had the most wonderful woman help me pick out frames that were perfect for me! Made the whole expiernce amazing! Great staff! Made it so much fun!
Jun 3, 2015
All of the employees were friendly, knowledgeable and helpful through the process of the eye exam and picking out frames.
Jun 1, 2015
Never had an issue they couldn't help with. They are thorough and easy to talk to with a great staff.
May 27, 2015
The warm welcome, nice friendly staff and technicians and wonderful doctor, Dr. Graham!
May 27, 2015
Dr. Graham was very thorough, finding and explaining issues not noted on previous exams with another office. Fitter Dylan cheerfully explained how bifocals work, something no other specialist has ever done for me. Eye exam itself (I don't remember name) was also very professional and much less fuss than others I've had.
May 26, 2015
The exam was very efficient and thorough. The technician, doctor, and optician answered.all my questions and did a great job of helping me understand the process and my options.
May 26, 2015
Great staff, love the remodeled lobby, Dr Tammi Graham was so personable and attentive to my concerns about seeing spots ( floaters As I now understand). Thank you for getting me in so promptly. I just referred someone to your office yesterday.
May 22, 2015
Miranda (I think that's her name) was very patient with us. Much appreciated! The doctor was outstanding. Appreciate the explanations.
May 21, 2015
The truth is... You really do get what you pay for. I loved my first visit here. The staff was friendly, professional & informative. The office is beautiful, clean and you feel very welcomed when you get there. I will have Woodlands Eye Associates always take care of my eyes! Thank you!
May 15, 2015
I have no complaints. All the people who helped me were very curttious.
May 14, 2015
Dr. Graham was great and very friendly. Tessa was very sweet and professional and the front desk staff were so welcoming and kind.
May 8, 2015
Tessha (technician) and Dr. Graham met my expectations. Dr. Graham fully explained and informed me about my eye scan. Korene and Dyllon did an outstanding job handling my new prescription sunglasses.
May 6, 2015
Although I miss Dr Ross, Dr Graham is a very good replacement .
May 3, 2015
Dr. Graham was wonderful - explained the problem with my eye.
Apr 30, 2015
Everyone in this office was exceptionally nice. The office staff were all very friendly, and the doctor was explained things very well and addressed all of my concerns. I would highly recommend this office!
Apr 30, 2015
I really appreciate the friendliness of the staff. I also appreciate the efficiency of the office and making sure that scheduled appointments were handled right on time.
Apr 30, 2015
Very friend friendly, and I was see with in 5 min
Apr 29, 2015
Dr. Tammy Graham is awesome. She is very thorough and knowledgeable.
Apr 29, 2015
Dr Ginger Brown is great. I have recommended several friends and family members to Woodlands because she is there. She is smart, through, and thoughtful.
Apr 28, 2015
I love the office! People are great! Dr Graham is excellent. New office update is beautiful.
Apr 26, 2015
expensive, but great service and very helpful
Apr 24, 2015
Dr. Graham is great and all of the assistance in the office , thank you gene bursick
Apr 22, 2015
I really appreciated the help given to me while choosing the right frames.
Apr 22, 2015
The people at Woodlands Eye Associates made my visit uniquely upbeat. Every single solitary person was at the top of their game and treated me with kindness yet very professional. Dillan (sp) made it an adventure when choosing my glasses. She has a good future, such a detailed and energetic worker who wants her patients completely satisfied. I felt so fulfilled and felt hope ever since. Dr. Brown was as excellent as she always is. Thank you for providing exceptional service. Tess had a calming finesse which everyone had but she was very patient with me. The gal at the desk was super friendly...not a rude bone in her body. Looking forward to getting my new glasses! Life is good. The timing of this visit was spectacular for me. Things are finally looking up. Thank you so much.
Apr 21, 2015
Very helpful. Everyone introduced themselves.
Apr 20, 2015
I have always rec'd top service from eye care specialist. So average in your community = excellent!
Apr 19, 2015
I thought Dr. Graham was very nice, did not seem rushed, and took the time to discuss my situation and options.
Apr 18, 2015
You gave me a good price (unexpected) & allowed me to use my own frameds at no extra fee. Both Dr's asst. & glass fitter were excellent - best I've ever had in 60 yrs.
Apr 17, 2015
Excellent experience. Staff very helpful. Dr very thorough.
Apr 17, 2015
All those encountered were friendly and professional...
Apr 16, 2015
Love the new office design! Kellie was wonderful helping me pick out new frames!
Apr 15, 2015
All who attended me were kind and efficient.
Apr 15, 2015
It was an excellent appointment
Apr 14, 2015
dr. graham, shes the greatest, what a pleasure,
Apr 11, 2015
WHEN I ADDRESSED YOUR TEAM THEY WERE VERY INFORMATIVE,FRIENDLY,ALSO IN CARRY OUT THERE DUTIES! THE YOUNG LADY THAT DID MY FIRST EXAM CARRIED IT OUT INA VERY PROFESSIONAL,BUT FRIENDLY MANNER THAN DR. BROWN COMPLETED MY 20/20 VISION EXAM & WALKED OUT WITH ME TO SET UP NEXT VISIT!
Apr 7, 2015
Dr. Tammy Graham was great! The technician I had (didn't quite get her name) was very kind. The environment much better, aside from the remodeling, I didn't feel bombarded with sales pitches. I was disappointed that I couldn't order my contacts because the personal assisting was unaware. So now I have to wait for someone to call me, delaying my order. I also whole heartedly disagree with personal giving your total due without itemizing how they got to that total. This is where LensCrafters is exceptional. Therefore my husband also walked out without placing his order. Can makes one feel like they are being ripped off. You should work on that. You'd provide your clientele more confidence.
Apr 5, 2015
Your new waiting area needs a little improvement. Six seats (not comfortable ones) facing each other with a TV set we need to turn 90 degrees to look at. We sit very close to a consulting desk and hear all their issues. The front area set up is not optimal for the patients. Thanks for the opportunity to provide feedback. For the important stuff (eyes) - great!
Apr 4, 2015
The optician who I met with took all the time needed to help me find the right frames, even though I kept changing my mind and it was after hours. She was very cheerful, pleasant and made me feel welcomed even though I'm sure I was not the easiest customer to work with.
Mar 31, 2015
Good visit. Very efficient. It was expensive.
Mar 27, 2015
Excellent. From the instant I entered the door. Front desk staff nice and friendly. The technician who completed my testing was great and very friendly. We enjoyed laughs and I enjoyed visiting with her. Dr. Brown was very good and explained everything very well. The young lady who assisted with glasses was also extremely pleasant and helpful. I was very pleased with the entire visit. Thank you!
Mar 25, 2015
The girl who did my preliminary tests wasn't very organized. I had to take out and put back in my contacts three separate times throughout the visit. Also, my doctor, while very polite and helpful, didn't communicate my contact situation very well, and I felt sort of confused. The girl who helped me decide on a frame was incredibly helpful! I appreciated her honesty and feedback. Overall, the visit was great and I'm happy with my care.
Mar 25, 2015
Each staff member Was wonderful!
Mar 24, 2015
Informative and knowledgable optometrist and staff !
Mar 22, 2015
Tess and Debbie both helped me. They were very patient and helpful!
Mar 21, 2015
Very professional, helpful and overall a very pleasant experience. Exam completed in an informative manner and I felt relaxed and confident in the evaluation of my vision needs. Selection of glasses and completion of insurance paperwork was made easy by the very helpful staff. Looking forward to picking up my new glasses in about a week.
Mar 20, 2015
The renovations are beautiful so far!
Mar 18, 2015
Dr. Graham and her assistant did an outstanding job performing all tests and answering all of my questions.
Mar 13, 2015
Everyone was very nice. Susie always takes such good care of my contact needs, even when I'm not on top of things.
Mar 12, 2015
All the staff were very helpful and very friendly. Dr. Graham was great. She explained everything very well and I felt comfortable with her diagnosis for me. I also feel good knowing I can always get answers to my questions or solutions to any problems that may come up.
Mar 11, 2015
Efficient, competent and quick process.
Mar 8, 2015
The staff was very polite, professional, and very helpful during my appointment. They explained the tests before they were performed and were well knowledgeable to answering any questions I had.
Mar 7, 2015
Awesome customer service, Thank you so much! Lita and Sylvester Carter
Mar 6, 2015
Amily, was helpful, Dr Graham is a nice replacement for Dr. Ross, although I will miss him. She was very informative, and professional, yet personable.
Mar 5, 2015
I would like to bring the following to your attention. When I called to make appointment I specifically asked if I needed to have my eyes dilated and was told no however when I got there I was told it would be a good idea. I couldn't do it as I had no one to drive me home as well as I had things to do . Also I was constantly being told that I was a first time patient but kept telling everyone I had been there in 2013 and got 2 pairs of glasses. Eventually when the doc told me that I told her and then she checked and said she was sorry that it kept showing up that I was a first time. I felt it a frustrating visit. I also found Tammy great but needed to talk slower. Coming to have ones eyes tested isn't easy for everyone, I get anxious and so if she speaks slower and does things slower it will help. Other than that she was great and I liked her alot. Because of all my hassles she offered me a free photograph and I appreciate that , thank you
Mar 5, 2015
Excellent - we had a rugby tournament starting in an hour and our son left his contacts in Katy - the staff at 7.45am tested him and got him out the door in 15 minutes. We were very happy
Mar 5, 2015
We have been pleased with the service that we receive at Woodlands Eye Associates.
Mar 4, 2015
All of the employees I came in contact with were very kind and knowledgeable. They made my appointment very relaxing and comfortable. I forget the name of the girl who placed the drops in my eyes, but she was exceptionally amazing. I'm not a fan of having things put in my eye, but she was able to make the process a whole lot less of a hassle. The entire experience was a pleasant one, and I look forward to visiting again next year for another check up.
Feb 25, 2015
Staff is very friendly, helpful and professional.
Feb 19, 2015
Dr. Graham and her assistant were very nice and helpful.
Feb 19, 2015
The eye exam was more thorough than any I've had before. Also, when reading the eye chart, they kept changing the chart which helped prevent memorization. Theis is the first optometrist I've been to that changde up the charts like that.
Feb 12, 2015
Everyone person we dealt with was amazingly great! I've been in customer service management for many years... Your staff is priceless!! Thanks, Al
Feb 4, 2015
Entire staff very helpful and welcoming.
Jan 29, 2015
The staff was very friendly and professional, and Dr. Brown was wonderful.
Jan 27, 2015
Dr. Graham did an outstanding job. Office staff was professional and friendly.
Jan 25, 2015
I really appreciated how the doctor showed me pictures of my optic nerve to show the effect of the severe nearsightedness She was great
Jan 21, 2015
Even with insurance, your Contacts and glasses are very expensive, far more expensive than other places I've been prior.
Jan 21, 2015
Bought new glasses after eye exam in Late Nov. / Dec. '14 Return visit was to see Dr. about eye infection. Again,well done,issue is clearing up.
Jan 17, 2015
I cannot remember the name of the girl who spent so much time with me initially, but she was terrific! Very thorough, explained terms I didn't understand. I appreciated her introducing herself to me (as well as to the girl being trained), and she always told me what she would be doing, etc. It was a pleasure to meet Dr. Graham! And I always enjoy Suzy :) Front desk staff is very pleasant and efficient. Overall, a great office visit! Thank you!
Jan 16, 2015
All of the staff I worked with were very personable
Jan 8, 2015
The young lady who help us find and fit frames was great.
Jan 7, 2015
Dylan was great with helping me pick out a new pair of glasses. The Dr.'s asst/tech was very nice and knowledgable as well. Dr. Brown is always great. I think my only complaint would be that I seem to wait quite a while to be seen. (20 min or more, I believe) I will say that it kind of seems a bit odd that the technician/asst does so much of the Dr.'s work. I know there's a lot to be done and the office is busy though. I just sometimes wonder if I'm going to leave there one day and only see the tech/asst and never be seen by the Dr.. Just a little observation I've made on my last few visits. Everyone is always very nice though and I wouldn't go anywhere else if I don't have to.
Jan 6, 2015
Everyone was soo super nice and helpful! I've already referred my mom and brother :)
Jan 5, 2015
Very professional and quite happy with results
Jan 3, 2015
I look foreword to the day i will no longer be ask which one is better,this or that? I rate them 5
Jan 3, 2015
Staff made me feel very comfortable, especially after my on-line fill out of forms did not send to you properly, as it showed very embarrassing untruths about me. Fortunately I was able to rectify that by redoing the forms in the office by hand, and unfortunately because I had to do them over in your office. Your web server checked off things I never checked off, and the opposite was also true. Unrelated to this, Michelle fitted me with glasses, and she was very thorough, and extremely pleasant and helpful, and I left feeling very comfortable with everyone's help.
Dec 31, 2014
My first visit with this practice was phenomenal. It all started with a courteous and professional welcome greeting -nice. I arrived a few minutes early knowing I’d have to fill out forms, but I was still pleasantly surprised when they invited me back to start my eye exam at the actual appointment time -this simply does not happen with anything you make appointments for these days. Once the exam started, every step of the way was explained clearly and before you know it the doctor is seen and you are done. Call outs to all in the practice (they deserve it), however, if I were to offer specific all outs: Doctor Tammi Graham is energetic, funny and honest, but serious and thorough at the same time. While she did not have the silver bullet that would help me play better tennis, she did answer all my questions. Michelle Phillips helped me with a eyeglass frames, answered a ton of my questions and provided me with cost estimates -Michele is very courteous and professional. Now there is a final kicker to all of the aforementioned comments. This all occurred at the end of the year when all the procrastinators (like me) show up at the last minute to take advantage of our eye care insurance benefits before they expire. Let me tell you the office was ‘hopping’, yet everyone with the practice was cool under pressure and I did not for one moment feel like I was being rushed -in fact, it seemed that the staff were having fun. After spending 20 years satisfied with a different eye care provider which had recently retired his practice, I’m happy to report that I have now found a new practice of even better caliber. I would recommend WEA in a heartbeat..
Dec 31, 2014
All did a great job. Because a patient is passed through the process, station to station with others on your staff, it is very importatnt to clearly communicate with patients and staff. This can be very challenging with a full office of staff and patients. You team did a great job and should continue for excellenct in this area.
Dec 30, 2014
The entire staff was very considerate and professional.
Dec 28, 2014
Survey locks up when commenting
Dec 24, 2014
Dr Graham and Emily assisted me promptly when I began having difficulties with my eyes. I was diagnosed with a retinal tear and they quickly got me in with a retina specialist. Thankfully the laser surgery was successful and I will be okay.
Dec 21, 2014
I was disappointed by being charged for a coating on my glasses that I neither wanted nor was even asked about.
Dec 19, 2014
Doctor was good but explanation of billing charge was both confusing and annoying. Not sure why I had to pay $75 for a contact lense evalution when it appeared that I recieved no services outside the standard examination. What was even more disturbing is that no one could tell me exactly why I was charged this fee. The only explanation I got was "if you want contacts you have to pay the $75 dollars". In other words in order to get a prescription for contacts the ransom is $75. Rather than leaving a satisfied customer I instead was left wondering if I need to find a new eye doctor.
Dec 18, 2014
Yes, especially Miranda the professional that worked with me on my glasses order. She was so helpful and had a wonderful disposition and personality. The entire staff was exceptional!!
Dec 17, 2014
I have been to MANY doctor's visits for my eyes over the years and I can honestly say...your team has it ALL TOGETHER. I hope you reward them for the excellent job they do!!!!!
Dec 16, 2014
All the employees who waited on me were very kind and helpful. They were also very good at their jobs. Dr. Brown thoroughly informed me what to do for the sty and infection in my eye. Very pleased.
Dec 9, 2014
It took 45 minutes over my appointment time to be seen.
Dec 9, 2014
Dr Graham is wonderful! She makes you feel like you are the only one she takes care of! I know I am not but she really makes me feel like my well being is important to her. Thank you Dr Graham
Dec 8, 2014
Great, except the retail area was very cold.
Dec 2, 2014
The staff is very friendly. However, the price for a simple office visit is high.
Dec 2, 2014
Each of the staff that we dealt with was very professional and very helpful.
Dec 2, 2014
Everyone was incredibly friendly and helpful.
Nov 29, 2014
The girl who did all my vision tests and glaucoma tests was helpful and very personable. I liked her a lot though I don't remember her name. Also, Dr Graham was great! I've been coming here for years but this is the first she has examined me and she talked to me like a person rather than like a Dr to a patient. I liked that.
Nov 23, 2014
I arrived on time but the appointment was started about 20 minutes late.
Nov 21, 2014
Dr. Brown answered all my questions clearly and in detail.
Nov 18, 2014
My visit was very good. I would liked to have heard more about my new prescription and what had changed about my eyes - or at least what my vision was in both eyes.
Nov 16, 2014
From the moment I arrived, I was made to feel welcome and comfortable; from check-in to check out, everyone was wonderful, and of course, Dr. Ross was his usual warm, welcoming, and friendly self.
Nov 16, 2014
It was such a comfortable , relaxed environment! Everyone helpful and dedicated and willing to please. I am definitely returning to buy glasses, as recommended by Dr. Graham who was professional and concerned and determined to what was best for me. THANK YOU !
Nov 13, 2014
Took longer than I expected but was well satisfied.
Nov 11, 2014
glad my daughter, susan bobek. found you dr. graham, your the greatest,
Nov 8, 2014
You NEED to have mirrors- full length and many of them.... Very frustrating trying to select frames with no good way to see yourself in the glasses! Kelly was wonderful and even brought a mirror out for me.
Nov 7, 2014
I was very pleased with the total visit and everyone I dealt with.
Nov 5, 2014
Dr. Ginger Brown and the folks at the counter and reception all were professional and understanding that my prescription filled a month or two earlier was just too strong for me to adjust to, and they (particularly Dr. Brown) worked with me to get the prescription right.
Nov 4, 2014
Office admin was perfect and very courteous and competent. Technician was ok. Dr was terrific. Everything was of high quality and very efficient for those on the go, great service and thank you
Nov 1, 2014
Dr. was extremely conscientious and paid meticulous attention to fine details during te exam.
Oct 30, 2014
I was able to see a doctor without an appointment. When I came in with my husband who had an appointment.
Oct 27, 2014
couldn't see any glasses that I liked even with the helpful assistance from Miranda. I will come back next week when your Adidas rep is available.
Oct 24, 2014
Very pleasant experience. Staff was very helpful and knowledgeable.
Oct 23, 2014
Great office!! I would just recommend calling patients if you are running more than 30 min behind due to walk ins. I would not have had to pull my kiddo out of school to make my appt. we could have come in a tad later.
Oct 22, 2014
The eye doctor was efficient, very friendly and explained the procedures thoroughly and I had my glasses on and ready to go (with great vision now) in just 4 days! Excellent service!
Oct 21, 2014
Your team at Panther Creek answered all my questions and got me the type of glasses that best suit my needs for working on the computer.
Oct 20, 2014
We waited over 30 minutes to be seen. They need to do a better job of timing appointments.
Oct 18, 2014
Do not change anything! Great experience.
Oct 18, 2014
Super friendly and seemed to take an real interest in me. Also, the lady who helped me with my glasses was so patient with me as I had a hard time deciding. She was very helpful and really listened to my issues.
Oct 17, 2014
Dr. Graham is a wonderful lady and very professional and went over the eye examination in detail. Miranda who helped me with glass prescription is extremely helpful and also professional in getting me the perfect lens for my profile. The staff is very courteous and is a pleasure to visit the Clinic. Highly recommended.
Oct 17, 2014
Front desk personnel need more training on interacting with customers, pulling patients data, and keeping appointment. The Dr was amazing.
Oct 15, 2014
Very friendly, and helpful staff. Courteous and professional in every regard.
Oct 13, 2014
I was so glad I made that appointment. The people there were all courteous and helpful. Tammi Graham was really informative, I felt lucky to have her. I would certainly recommend anyone to visit Woodlands Eye Associates. I felt a lot better about my situation when I left. Thank you all so much! Shirley Lynch
Oct 13, 2014
The doctor was patient and kept pursuing the problem I was having till she could explain what had been the problem. The girl helping me with my glasses also explained the cost up front and gave me options in frames. I appreciated the 1/2 off on a second pair and purchased both glasses and sun glasses. Very pleased with the service and glad I returned to Woodlands Eye Associates.
Oct 8, 2014
I was very comfortable at my appointment, as always. Staff is excellent and I always am pleased w/the help in choosing new glasses.
Oct 8, 2014
Good experience. Dr. Brown is professional and pleasant.
Oct 7, 2014
The optomapper wasn't working properly, so it didn't save half the pictures that were taken of my eyes. Then I waited at least ten minutes to retake them, and it wasn't working at all. So I ended up paying extra for a service that wasn't working and was not used for any diagnosis for my eyes. It was a frustrating appointment.
Oct 6, 2014
Everyone was very friendly and accommodating.
Oct 5, 2014
I felt very comfortable with Dr. Graham. It was my first visit with her and won't be my last. She was very thorough examing the sty in my eye and in telling me how to treat it.
Oct 1, 2014
Beverly was outstanding during my prescreen. Tammy, the doctor I was assigned was also outstanding because she answered all my questions and most importantly got my RX right. My husband referred me because he liked the doctor (we have not had great doctors recently) so he was the one that proactively switched and he doesnt ask for much. The only thing he warned me about, which was true,was that everyone was very kind, but he felt like he was part of an assembly line and not 'free to choose the pair of glassed of his choice'. I was there specifically for contacts but completely understood his 'to much of a car salesman approach' comment. I did not want glasses but (as an assembly) was directed to sit with a 'salesperson' to discuss glasses options. Otherwise, more importantly, staff is kind and doctor got my RX for contacts spot on! Lose the 'car salesman" approach and you'll top my referral list!
Oct 1, 2014
I left with the best vision ever! Everyone was so nice and welcoming. Staff was helpful, knowledgable and friendly. Great office you have!
Sep 30, 2014
I asked for a breakdown of the cost and could not get a straight answer.
Sep 30, 2014
The only thing I was reluctant about was the final price of the glasses I ordered. The service and everything else was great just the cost may make me reluctant to purchase glasses there again.
Sep 29, 2014
Always have to wait too long to see the optometrist.
Sep 27, 2014
great staff & doctors, keep up the great, service
Sep 26, 2014
Please contact my family eye doctor in Vienna, Va to verify eye progress since last visit to an eye doctor. I left proper authorization and contact address. MM
Sep 25, 2014
The lady helping me with my glasses was very helpful and was over the top friendly.
Sep 24, 2014
Well ,,,, it wasn't a good visit ,,,, 1. Make sure you have the Customer Insurance 2. Dr. Needed to explain more and a longer doctor visit , 3. Return phone calls . 4. Give a breakdown on all cost of order . I have always had to ask to it . 5. Make sure you have phone numbers and email , they used my husbands e mail and his phone number !!! I have my on information on my chart ,, I guess !! ,,,, I finally got my order taken care of today , it should have not gone these crazy but I was dealing with a person who just didn't want to help me and she got me to a point I did get upset with her . She needs to stop being a person who thinks she nows it all ,, and be concern for the customer and what they need , CUSTOMER SERVICE ,,
Sep 24, 2014
Please remind Doctors and staff not to whisper to each other when patients are in the room. If patient care is being discussed include the patient.
Sep 19, 2014
Liked Dr. Graham, very professional and warm at the same time. Miranda was instantly likable, has a great personality for the job she does.
Sep 14, 2014
Dr. Graham is amazing. She is thorough, professional, and explains in layman's terms. The staff was professional and honest when trying to pick out frames that would best fit my face. Would highly recommend to anyone! Susan
Sep 14, 2014
Dr Graham is fabulous! She explained everything she did and asked if I had any questions...which I didn't since she was so clear! The ladies that helped Dr Graham were excellent also. I apologize that I do not remember their names, but everyone in the office made me feel valued.
Sep 14, 2014
I needed a medical appt. I came in at 9:00 and they got me in to remedy a painful eye. Not much wait.
Sep 14, 2014
The staff at Woodlands Eye Associates is friendly and efficient. They were able to get me in that same day I called for an appointment and diagnose my problem. I was able to select my glasses and complete the process all in the same day. The staff made it easy and fun to choose my new frames.
Sep 8, 2014
I was not happy with the wait time. We rushed from after school to make a 4:15 appointment and we were not seen by the doctor until after 5:45. I'm not sure what the point of an appointment is if you wait 1 1/2 hours past that time. It was after 6 before we left. I have 4 kids and don't have time for these kind of delays on something they is scheduled. I've had many other eye appointments in my life for myself and have never waited this long!
Sep 7, 2014
Dr. Graham handled everything quickly but also thoroughly. She is extremely personable and a great doctor. Miranda is fantastic at helping with glasses and frame choices. It was a wonderful experience.
Sep 7, 2014
Staff was very friendly and the associate who helped me with choosing my glasses was very friendly and informative about the type of glasses proper for the environment that I work in.
Sep 7, 2014
great customer serice, excellent doctor and equipments. no hinden agendas,very clear on any explanation. simple and sweet.
Sep 1, 2014
I would like smaller wait time but the team provided their services well. The tech and optometrist were both knowledgable.
Aug 31, 2014
They got me right away and were very helpful.
Aug 31, 2014
Everyone there is so nice so friendly , make you feel so good there .
Aug 30, 2014
Everyone was very nice, but he doctor didn't explain very well the directions for the eye examination or what my situation was.
Aug 25, 2014
Contact education was very helpful; Dr. Graham was very professional and pleasant to work with.
Aug 24, 2014
Receptionist was very cordial and handled all the insurance. Prompt service. Got me in in very short notice with my minor eye injury. Dr. and staff were great.
Aug 18, 2014
I left the doctor consultation with 20/20 and a feeling from the doctor that I was fine. Then I came to the lobby and was asked "are you ready to get new glasses?" I was confused, but simply stated 'I think Im good' and checked out.
Aug 17, 2014
The doctor was very knowledgable and friendly. The staff was very energetic friendly and helpful. Thanks for a great experience.
Aug 17, 2014
Tara went above and beyond the call of duty. She sang songs to put him at ease and keep him still while Dr. Graham took a good look. Dr. Graham was equally amazing, handling a wiggly and unhappy toddler exceptionally well.
Aug 15, 2014
Everybody was extremely helpful and friendly.
Aug 11, 2014
Dr. Brown is extremely knowledgeable and treats her patients as family, which is priceless! Thank you so much for excellent eye care service. GOD keep on blessing you all at The Woodlands Eyes Associates, kudos to you, Raquel
Aug 10, 2014
Miranda helped me to choose three pair of glasses. She made excellent suggestions and gave me good advice. The whole experience was both helpful and enjoyable.
Aug 3, 2014
I enjoyed all working with all the people but Dr. Tammi Grahm was exceptional. And the two ladies helping me determine my frames and the bi-focal I wanted also went above and beyond. Great practice and I will refer my friends.
Jul 28, 2014
waiting to see eye doctor, for more eye exam
Jul 27, 2014
I showed up at the wrong location. The receptionist called the right location to see if I could keep my appointment and be late. They said I could. I was still seen, minimal wait and I was treated with kindness, no rushing me through. Great team!
Jul 27, 2014
After leaving, i realized I was nit sold on the order status of my contacts.
Jul 23, 2014
The Staff was very helpful .
Jul 21, 2014
My fitting for glasses was quite memorable. I was a bit nervous about getting them since I was a contact lense wearer. The ladies were very helpful!
Jul 20, 2014
Dr. Brown said if my son's eye got worst she would call him in an antibiotic. She should have given him one that day. I took him into his Pediatrician and the Dr. said Dr. Brown should have treated with and antibiotic. Once his Pediatrician gave him the antibiotic the infection was gone. Before I left Dr. Brown said if my son needed one she would send one in for him. When I called your office she said we would need to come back in and that would be another copay of $62 . When I called your office back it was the next day. The copay two days in a row is crazy when the medicine she prescribed was useless at $80. She wasted money and time. Your office should refund my copay from the visit since she did not treat him with proper medicine or do what she said she would do.
Jul 20, 2014
I saw Dr. Ross for possible contacts. After we discussed the issue we decided that it was best for me to just use readers for the time being. Although Dr. Ross met with me at length, he offered not to charge me for the visit. I was very, very impressed with everyone. thank you
Jul 2, 2014
Dr. is an excellent therapeutic optometrist. Thorough and great bed side manners.
Jun 28, 2014
It was all good......other than the price of the glasses. They are so expensive these days!
Jun 27, 2014
I felt a little pressured to buy glasses and/or sunglasses beyond my needing contact lenses as my visit reason. The 'pitch' was I had insurance and there was coverage there and a 40% discount. I understand upsell and informing, it just didn't sit well with me.
Jun 27, 2014
Everything went well. Glasses were all explained to us thoroughly and our wait time was even utilized for frame selection. We love Dr. Brown and your staff!
Jun 24, 2014
Everybody was so nice and polite and helped me with picking out great new glasses.
Jun 22, 2014
I got to your office 10 minutes early and waited 40 minutes and then rescheduled my appt.
Jun 21, 2014
Service was great. Would like to see lower price options.
Jun 12, 2014
We love Dr. Brown! The woman who helped me pick glasses was awesome, the girl I think Tesa who first helped me with tests was great. Everyone in the office was wonderful. So much so I am going to have my daughter Sarah Cochran apply for a job there! It seems like a great place to work.
Jun 7, 2014
I was picking out new glasses and felt really taken care of that four employees took time to give me their opinions and take time to help me choose a trendy frame that best went with the shape of my face and hair color.
Jun 6, 2014
A very pleasant appointment. The counter lady was so nice. She sold me a new set of glasses even- though I didn't need them. My old glasses were good but old and not up to date.
Jun 1, 2014
Everyone was amazing!!! Great to see Kristy again!!!
May 31, 2014
While I have always found EVERYONE at Panther Creek to be wonderful, I must tell you how impressed I was with your new male assistant. He was friendly, helpful, thorough and very professional.....He and Susy (contacts) made my visit today pleasant & productive. They are both tremendous assets to your organization!
May 25, 2014
Loved the girl who helped me choose my glasses. It was fun!
May 24, 2014
I always enjoy working with Christy for new frames. She has a good understanding of what shape is good for a face.
May 24, 2014
Dr Ross Good manners friendly and with patience dealing with customer. Made me feel very comfortable and also is knowledgable.
May 23, 2014
Loved the girls who helped pick out my glasses!!
May 23, 2014
The glasses ordering process was bad. I'm still not certain I am getting what I want.
May 20, 2014
I really appreciate how quickly you guys worked O'Neal in given this was an unforeseen event.
May 12, 2014
The examination was thorough, and the lady who fitted me for the glasses was great. I would appreciate a breakdown on the cost of the glasses, etc.
May 10, 2014
The doctor took time with me and answered my questions and concerns. The person helping me pick frames was friendly and very helpful.
May 10, 2014
After the appointment was over and I was shown the glasses, I felt a bit taken advantage of. I feel like I overpaid.
May 7, 2014
Given a same day visit due to a blind spot which made me feel they were truly concerned for my eye health.
May 4, 2014
Everyone with whom I had contact was delightful!
May 2, 2014
I don't know their names but everyone from the start to finish was very helpful and pleasant.
May 2, 2014
The woman that assisted me in picking out my glasses was very helpful as to what looked good and what didn't. It was nice to have that considering I was there by myself.
Apr 30, 2014
Dr Brown is a terrific doctor - highly competent. The staff is terrific.
Apr 27, 2014
I waited for a while. There was a cute little girl getting her 1st pair of glasses. Though she was adorable, it wasn't necessary to have 3 sometimes 4 assistants helping her while other customers waited. Other than that, great.
Apr 27, 2014
Everyone was very friendly and helpful.
Apr 21, 2014
Great staff, wonderful professional service. Would like to see the office cleaned up a bit and made more professional, especially the exam areas.
Apr 16, 2014
I was very satisfied with everyone and have no complaints.
Apr 12, 2014
Thanks for helping me pick out the correct glasses for me!
Apr 11, 2014
Finally got problem described and advanced better than ever before.
Apr 11, 2014
Wish you would have been in the Aetna doctor network.
Apr 10, 2014
I love Dr. Ross and the eye exam part of the visit was good. I was frustrated that I had to wait 20 minutes to be seen however. I understand if there was an emergency but 20 minutes is too long to wait.
Apr 9, 2014
Very good and were flexible with my schedule
Apr 7, 2014
Everyone was great. Hate to see Dr. Ross retire, but he deserves it.
Apr 7, 2014
Very friendly staff - both my wife and I felt very welcomed by the team.
Apr 7, 2014
All the staff was very friendly and answered any questions I had. I will be a returning customer and will refer to anyone!!
Apr 5, 2014
I had an eye emergency and while I had not been a previous client, I was given an appointment right away and taking care of very quickly.
Apr 4, 2014
I visited to meet the optician and after they reviewed, they let me meet the doctor for changing the prescription on glasses without appointment, which saved me one more visit and also time
Apr 3, 2014
Everyone was extremely friendly and helpful. I felt much more informed about my eye health and prescription than I have in the past when visiting other locations.
Mar 31, 2014
I was happy to get an appointment at the last minute for an eye problem. The doctor explained what the problem was and the how to improve it.
Mar 20, 2014
Excellent exam. Everything explained. I purchased 2 sets of glasses. Felt like the lady was interested in finding the rigt frame for me. The pricing was good. I felt like I received excellent care and a good value for my money on the glasses. Thank you.
Mar 16, 2014
No complaints what so ever, I was very happy with my visit. I will certainly be a returning patient! Thank you for the great hospitality!!!
Mar 16, 2014
Everyone I met was very kind and helpful
Mar 15, 2014
I did wait about 15 min however the staff was attentive and the Doctor was very good and took his time to ensure I understood my situation
Mar 13, 2014
Everyone was nice, Debbie was able to get me an appointment the same day I went to check out the place. I was more than happy about how nice the people were with me. Thank you, I really appreciate it.
Mar 9, 2014
I had an eye infection. The visit was fine. The only negative was the fact that I called the after hours line to page Dr Wright but he never got the page.
Mar 1, 2014
The whole experience from start to finish was very nice. Very helpful and informative.
Feb 27, 2014
Susie made a large difference for me. She got me some eye medicine after I called on Thursday, after 5:30. If it had not been for her, I know my eye would not have done so good. (My dog scratched me in the eye)
Feb 24, 2014
Everyone there makes you feel welcome and they all give their opinion on the frames that you pick which is great, because i never am comfortable picking a frame. Thaniks to everyone there! :)
Feb 24, 2014
Dr. Brown listened to my concerns and she was very helpful in finding a solution to improve my vision. The front office associates were also very helpful in helping me pick out frames. Their enthusiasm and opinions were great!
Feb 23, 2014
The new technology scanning the retina without dilating the pupil was wonderful! Thank you for taking good care of my eyes for the past 14 years.
Feb 22, 2014
Everyone is very friendly and helpful. They really make you feel welcome
Feb 19, 2014
As usual my visit was pleasant and comfortable. Dr Ross is an exceptional man, and everyone who greeted me on my arrival was friendly, approachable and professional. Suzy always takes great care of me, and this visit was no exception. There are a couple of new faces whom I don't know very well, but I can tell they will fit in perfectly with the culture of the office. I wouldn't dream of going elsewhere for my eye care.
Feb 17, 2014
Miranda is awesome and would like her move up to mgmt position but would hate to lose her in the optical area for she is awesome. Disappointed that staff does NOT make answer service messages a PRIORITY. I called at 1100 Monday when i did not get answer to my question for saturday after hours. Anglica told me office is busy and they had not even looked at messages. Last year my husband broke his glasses, they were not bought with your company but location would not attempt to fix glases that were not bought there. I give your location TOO MUCH BUSINESS to have turned him away. But now i see sign that for $25.00 they can fix glasses, not sure when this started. I feel this office on panther creek needs to really focus on CUSTOMER SERVICE.
Feb 17, 2014
I would like to see someone call me prior to my scheduled appointment if your staff is running 45 minutes behind. A 45 minute wait time is not acceptable.
Feb 17, 2014
I would recommend Dr. Brown to others.
Feb 15, 2014
Thank you for helping me with all my vision needs.
Feb 14, 2014
I had an excellent visit with the staff at Panther Creek Eye Associates. Everyone was very helpful and happy. Especially want to thank the gal (I didn't get her name) who did my testing and got me set up in the exam room. Also, Dr. Ross and the gal who fitted me for my new frames (didn't get her name either.) Thank you all!
Feb 14, 2014
The girl (can't remember her name) who helped me choose frames was so nice and helpful.
Feb 9, 2014
More a variety on more affordable glasses. A little high in cost for.me and needed.two.pairs on for.work and one for.driving but could only afford one pair
Feb 9, 2014
My family has been going to see Dr. Brown for years and we are never disappointed with our visits. They've taken the time to get to know our names and ask about family members. We don't feel like we're there for their benefit. Everyone is friendly and they follow through with everything they say they're going to do. Very pleased with everyone in the office.
Feb 8, 2014
A+++++ Everyone was helpful and pleasant. Great staff. Brennan was terrific with all the preliminaries. Very professional. Put me at ease. Dr. Ross, as always, was super. My husband and I feel so fortunate to be his patients. And Miranda helped me find glasses I actually like! This is the 2nd time in 20+ years that has happened! The rest of the staff were all very friendly and helpful but I didn't get their names. The only thing missing, that I would like to see, is Dr. Ross's wall art that disappeared. I loved it! It was personal and warm and fun and so unusual for a medical office. I'm glad there are still some elements left.
Feb 7, 2014
Spent a lot of time regarding my bi/tri focals correction/placement. Trust when glasses come in, all will b correct
Feb 3, 2014
I am loath to use the word amazing, it's so overdone, but it really applies to my visit. I was greeted by name when I walked in and the courtesy and professionalism continued throughout my visit. The price was a bit higher than I had experienced with other eye examinations, but I am a firm believer in "you get what you pay for," so I have no problem with it. I will recommend you whenever I can.
Feb 3, 2014
I think it would have been appropriate for the technician to introduce himself before he started the exam. I had never seen him before. He seemed a bit unsure about how to handle patient interaction, which left me wondering about his qualifications.
Feb 1, 2014
Everyone who help in the office was extremely friendly and very patient with my kids.
Jan 31, 2014
All of the staff were friendly, helpful and professional.
Jan 31, 2014
Very pleased with the doctor and staff. However the wait was excessively long and I will not wait over an hour again. I went out of my way to be on time; recriprocal courtesy would have been appreciated.
Jan 30, 2014
My 11 year old is getting glasses for the 1st time and was treated very well. All of her questions and concerns were addressed and the entire office staff spoke with her making her feel very empowered and comfortable. Job well done!
Jan 29, 2014
The exam was very comprehensive and good.
Jan 27, 2014
Made me feel very comfortable. With me suffering a mental illness and being afraid to get out in public. Everyone here made me feel very comfortable and at ease. They also did good helping me make the best decision on contacts and glasses for me. The Dr and staff made me feel very comfortable and relaxed. I will return.
Jan 26, 2014
Everyone was very helpful and courteous.
Jan 20, 2014
I've always had great visits. The staff helpful, never rude and always enjoyable. I've only seen Dr, Ross but he's always very thorough, explains his concerns and answers questions with a smile. I will continue to recommend to all.
Jan 19, 2014
New machine for looking at back of eye needs a less senstive eye pad to enable user to have the right color light. Took far too many attempts to obtain the correct photo. Also as an RN I question the ability of alcohol preps to clean an eye piece which appears to be a soft and pliable material. Looked like a place for bacteria to breed - it was already discolored even though the associate told me it was a new machine. And I had to pay extra.
Jan 15, 2014
Knowledgeable staff efficient and very explanatory
Jan 13, 2014
This was my first time here and it was great! The staff was very attentive and helpful.
Jan 13, 2014
We came from Utah and the cost of contacts were a lot cheaper there than they are here. $40/box in Utah vs $70/box that I paid here, that is a huge difference, I can order them online for even cheaper than that! My Insurance only pays for contacts or glasses, so I pay out of pocket for my contacts. I am not sure if I will continue coming here if I can find my contacts elsewhere for cheaper. On the positive side the staff and service provided where great. The lady that helped me pick out my glasses was a huge help and very informative.
Jan 13, 2014
I've always been pleased with the treatment I receive at the Woodlands Eye Associates - thank you!
Jan 12, 2014
Excellent and prompt patient care. Friendly and personable staff.
Jan 11, 2014
I will have to say everyone is wonderful!!!! I love the Panther Creek location. I always feel so appreciated.
Jan 11, 2014
I am glad that I chose to come back to the Woodlands Eye Associates. The level of care ans customer service is better than the other places I have gone to the last few years.
Jan 10, 2014
Doctors are very thorough and on time. They had already reviewed my insurance before my appt. and explained to me my deducible and coverage before the appointment started. My contacts were shipped to me within two days only because they did not have my particular size in stock. Overall a wonderful experience.
Jan 9, 2014