Winston Eye Care
Dr. Jeffrey Winston
609 Reviews
Even though I did't have an apointment I was able to get treatment for my eye Problem. Thanks very much
Mar 23, 2024
I am always so very impressed with the friendly, efficient processing of not only myself, but everyone that I observe coming in while I'm waiting to be called. It's an exceedingly well-organized process and there is rarely any "down time" once my name is called. Each staff member knows the routine and exacts it smoothly and efficiently all while giving detailed explanations so I always know what we're doing, where we're going, and why. I have found each doctor to be outstanding. Their calm, competent manner coupled with explanations that help me understand what's going on, plus their taking time to answer my questions, make me feel completely taken care of. I trust my vision to your care and appreciate each one of you every time I am there. Thank you for taking such great care of me.
Mar 13, 2024
All the staff were very friendly and helpful. Did not wait too long. Dr. Winston was very knowledgeable and helpful.
Feb 1, 2024
I was very impressed with the prompt and welcoming service of the office staff, and Dr. Winston himself. They took the time to explain the process clearly, navigate the insurance issues, and thoroughly diagnose my eyes and review optional treatments. Highly recommend!
Nov 19, 2023
Marie who took me into the office to check me out first and perform some tests was informative and friendly. Very welcoming. Then she had me wait for Dr. Lu. He was very helpful and defined my problem. In addition, he had two videos for me to watch to treat and thdd we n prevent further occurrences of the problem. Friendly and professional.
Nov 9, 2023
I sort of had an emergency with an eye infection. They were able to see me right away snd schedule a follow up before I leave on vacation next week. Dr. Lu was very helpful.
Oct 4, 2023
I was not satisfied with the last eye surgery to my left eye. When I went back to speak to surgeon, all he did was make excuses, and brought up other issues that may have caused my concerns, which he did not bring up prior to surgery. So very unhappy
Aug 21, 2023
The knowledge and professional care that Dr Ly gave to me is unspeakable. I appreciate him so much for seeing me and gave me the medication that I need for my eyes. My mind is at peace after seeing him. Thank you so much Dr. Ly. Connie B.
Jul 28, 2023
Between all the staff and doctors, I love Winston Eye Care. Friendly, Helpful, Courteous, and Professional are all top-notch attributes of this Eye Care Center
Jul 19, 2023
The office visit was great. All the employees were pleasant and professional and the doctor squeezed me in at the last minute. However, once I left, the pharmacy called to inform me that the medication prescribed was extremely expensive because it was new. In addition, they could not get it until the next evening. The next day, after receiving no call from the pharmacy, I reached out and they informed me the medication is on backorder and unavailable. It is incredibly frustrating to have a medical facility prescribe a medication only to discover it is unavailable at 5:30 on a Friday night. While I admit to not knowing the logistics of prescriptions, it seems reasonable to me that the doctors should have the ability to verify the general availability of any medication prescribed.
Jul 7, 2023
I was over dilated as my eyes didn’t return to normal till 10:30 PM. I had a headache after that lasted into the next day. I wasn’t given sunglasses when I left and when out a different door and couldn’t fine my car for 15 minutes while blinded by the light, which may be why I got a headache.
May 3, 2023
The Winston Eye Care Team have always none an outstanding job of taking care of my needs. Always professional.
Apr 3, 2023
I was sent here as a referral to see an ophthalmologist, Which was covered by my cal optima insurance but told to come back for a vision field test and the test for the prescription 3 weeks later. At that time I was told that the tests and visit to change my prescription that was ordered at the first visit weren't covered by Cal Optima, even though at my old ophthalmologist they were covered. I think that I should have been told that at the first visit. Other than that the service was wonderful. Also not that the optometrist didn't do a wonderful job, but the referral was for an ophthalmologist as my vision problems are partly neurological in nature, so I was surprised that she was handling everything, if she is going to do the job than she should be promoted to the top spot, seeing as she has the knowledge and experience!
Mar 28, 2023
I always have a positive visit at Dr. Winston’s. His staff is awesome. Had cataract surgery. Best medical team.
Feb 23, 2023
Went for eye check . Great service 5 rating
Feb 21, 2023
I have confidence in Dr Winston’s eye practice. In 2019 I had my cataract surgery by Dr Winston. I am very happy with my improved vision and the surgery.
Feb 20, 2023
The best eye care around, Dr Winston runs a very professional staff
Feb 8, 2023
I always feel as though the care I get is excellent my questions and concerns are addressed in a professional manner, the office is clean and orderly.
Jan 11, 2023
Very pleased with efficiency, clarity and care provided.
Dec 28, 2022
Simply excellent Thank you Happy holidays!!!
Dec 14, 2022
Excellent service ! I would not go to anyone else.
Nov 15, 2022
Dr. Winston and his staff care about their patients, showing kindness in stressful situations. They sometimes get behind in the schedule (making patients wait) but it's because they take time to listen and help people. And people need time; they need to feel like their doctors and nurses actually care. Dr. Winston's staff does.
Oct 28, 2022
Very efficient, professional and courteous. I had done some damage by rubbing my eye causing bleeding. Just wanted to make sure I didn’t do any permanent damage. Check-up found everything was fine…. Thank You.
Jul 19, 2022
I love Dr. Arakaki. She is very thorough, compassionate, and treats you with courtesy and politeness. The technicians are also very friendly and courteous. Great place to go for eye care.
Jul 16, 2022
Thank you for all you do, everything goes flawlessly 😃
Jul 10, 2022
Efficiently run and doctors n staff are very accommodating.
Jun 15, 2022
Great and friendly staff
Jun 15, 2022
This is my second cataract surgery I am so happy that says it was wonderful the attention of the nurses and Doctors
Jun 14, 2022
I have white coat syndrome and everyone puts in their best effort to keep me calm. Everyone is friendly and professional.
May 14, 2022
Thank you, everyone at your office are great professional helpful kind make a person feel welcome from the moment you walk in the door.
Apr 6, 2022
Always great employees & helpful. They didn't have me down, even though I had an appt.but they worked me in anyway. They apologized. Love their staff and love Dr. Charles Luu & Dr. Wynn...
Mar 26, 2022
Thank you for seeing me on short notice. Everyone in your office was very professional. It was the most thorough eye exam I have ever had.
Mar 24, 2022
I can say nothing negative about Winston Eye Care! Everyone treated me as if I were a trusted friend! Dr Winston is a miracle worker! I cannot recommend them highly enough!!
Oct 20, 2021
I was unaible to see Dr. Lui after over 1:30 hours wating. Very disappointed.
Oct 16, 2021
Staff and doctors exhibited great desire to help.
Oct 2, 2021
I have 02 eyes surgery done by Dr. Winstons recently 01 on the left and 01 on the right. I have never been happier than I am now . My experience with his care is AMAZING !!!!!. His entire staff is very nice and care. Winston eye care is an intelligent choice for your vision. Thank you, Dr. Winston. You are the Best.
Aug 21, 2021
After making the decision that my eyesight needed to improve, I was fortunate to find Dr. Winston and his Winston Eye Care group. Despite a very active office, things mostly ran on time. I was in good hands throughout the evaluation, didn't feel like a number, and my questions were answered. When Dr. Winston comes in, he focuses (pun intended) on you and makes sure your questions are answered. I hoped that my operations would go as well as the visits to the office...they did. Actually, Dr. Winston did the surgeries at Center for Outpatient Surgery in Whittier and the staff was excellent. Two words to describe my experience with Winston Eye Care, Center for Outpatient Surgery and Dr. Winston: Excellent Service. Thank you Dr. Winston, Abby, Billy, Ramona and others at Winston Eye Care Thank you Dr. Lieu, Jack, Gabby, Lupe and lovely Tara at Center for Outpatient Surgery.
Mar 3, 2021
I had some metal in my eye and Dr Winston took care of me at short notice I am very grateful
Feb 25, 2021
The waiting times were too long - from the first prelim testing to the second and then to the time when I was actually seen by the doctor. Please accommodate only a reasonable number of patients at a time to make them more comfortable and less frustrated.
Jan 23, 2021
I'm disappointed with my last eye exam and prescription. I got the feeling that I was part of an assembly line. I think that you need more checks / balance. After my eye exam, I was discussing my glasses prescription in the optics dept when the the eye exam techinician came in and said there needed to be correction. It was signed off by a doctor but the distance prescription was way off.
Jan 22, 2021
Great staff and Dr. Winston excels at what he does. I had glaucoma and could not have it treated to solve the problem. Dr. Winston, in one visit, had the solution: Xen surgery. The surgery was quick and now my eye pressure is under control. Thank you again for an incredible job.
Oct 30, 2020
Everything was observed to the new Covid requirements and moved along very smoothly.
Oct 7, 2020
Everyone there is very nice and the office is clean but Dr Luu is truly the best Dr I have ever met he is funny but also tries hard to help and finds a solution.
Sep 1, 2020
Excellent service all in conformity with CDC Everyone is very helpful and kind and compassionate The Doctor is great and thorough Thank you all
Jul 25, 2020
Very thorough exam. Did have to wait quite a while to be seen both in the office and exam room. Unfortunately, the majority of treatments advised are not covered by insurance. On the up side, my eyes are healthy.
Jun 30, 2020
Overall Excellence of Service. Reception to exit. Dr. Lui was very thorough and concerned.
Jun 27, 2020
Excellent & caring staff..
Jun 25, 2020
Great staff and very nice Dr. and got the best care. Everything went very well and pleased with the results so far. Would recommend to everyone Thanks again
Jun 11, 2020
The doctors are first-rate, friendly, and courteous. We love the husband and wife team, who treat us like family and offer helpful suggestions and information. We look forward to our annual visits and enjoy the personal touch given patients. The staff takes temperatures, wears facemasks, and sanitizes everything for everyone's safety before and after touching the equipment. Procedures are painless and personalized. Social distancing is practiced throughout the office. Isabel gives great phone while making reservations for appointments. Dr. Winston performs exceptional cataract surgery at different locations to accommodate his clientele. Everyone we know goes to him for eye surgery.
Jun 10, 2020
Very profesional and efficient. The staff knew what they were doing and was very organized. I had a little situation with the prescription given to me, but the staff and Dr. Winston solved it within minutes. Very ipress with them....and feeling much better.
May 7, 2020
I want to thank Dr Winston and his staff. I was impressed with Dr. Winston"s staff they are professional, caring and made me feel very comfortable. They always answered all my questions and I had alot. Dr. Winston did my cataract surgery, I was pleasantly surprised on how easy the surgery went. I will be having my right eye done next month. Thank you Dr Winston, I would highly recommend Dr. Winston if you are in need of cataract surgery.
May 7, 2020
Great office staff! Friendly and clean environment. Dr Winston is very knowledgeable and helpful.
Jan 21, 2020
I went in to make an appointment and they took me right in! I couldn't be more pleased with the service. Every person I worked with was patient and pleasant. The Doctor I saw was great! She was thorough and explained everything, answered all of my questions, just great! I'm so happy I switched from my last eye doctor, there's no comparison.
Nov 20, 2019
Dr. Jeffrey Winston and his team at Winston Eye Care were attentive, professional, and caring when I was recently scheduled for a last-minute appointment. I highly recommend their services to anyone in the North Orange County area! With gratitude, Rob Moore
Sep 18, 2019
I had an issue with my left eye, some irritation, redness and being swollen. i work with seniors and i wanted to make sure it was not Contagious.I did not have an appointment, but the office was on my way to work. they opened up at 7:30. I was greeted with a smile and the girls search for an appointment slot for me. even though the computers were acting up they still got me an appointment, but when i told them the situation about going to work and did not want to spread it to any of the seniors they spoke to the doctor and got me in right away. they were awesome to help me out. thank you everyone. lucky I went and so glad they took me in , it was pink eye, so no work for a while.
Jun 11, 2019
Being at Winston Eye Care is always relaxing and informative with polite and helpful employees.
Jan 20, 2019
I like all of the follow up reminding me of the appointment, staff is great making sure all of my questions are address. As always Dr Louie is very thorough in her exams, address all of my concerns and makes sure I understand what is happening and why.
Nov 13, 2018
As a new client, I was very impressed with the efficiency of staff and how thorough Dr. Luu was in explaining my eye issue and concerns.
Nov 12, 2018
Rolando was very professional and polite. He explained all his procedures as he got my eyes ready for the examination. Dr. Lynne Luie was also very professional and I enjoyed a little chatty conversation with her. She was/is so down to earth. I didn't feel like I was in a doctor's office; I felt very comfortable throughout the entire visit.
Nov 7, 2018
We love Dr. Louie. She’s been our eye doctor for years. She always explains everything & listens to our concerns.
Nov 1, 2018
Great staff at registration desk
Oct 26, 2018
Been in to see dr. Winston yesterday to make an appointment and when I told them my symptoms, they would not let me leave until dr. Winston saw me yesterday. That to me was very important for them to see how important it is when they hear symptoms of concern that they will not let you leave. The staff is professional, friendly, very informative, and very gracious. Dr. Winston. Dr. Kim who saw me yesterday, were very thorough, professional as well and as always and took the time to go beyond with testing to make sure that everything was okay when I had given them my symptoms.it's a shame that it can only be a 5-star rating because I give the facility, the staff, the doctors, 10 Stars. I have been a patient of dr. Winston for about three and a half years and have been to other places and he absolutely is at the top with perfection as well. Mrs. Peggee Marcano
Oct 26, 2018
Your service is stellar. I feel like I'm receiving the best of care. Dr Lu has been great. Everything is explained. The front office people are always friendly and helpful.
Oct 25, 2018
Completely dissatisfied with my experience. My initial visit was in May 2018 and was billed for a "Comprehensive" exam. due to an eye allergy, Dr. Luu only addressed the allergy. When I returned recently I verified prior to appointment with Stephanie that a Comprehensive exam should of included the vision exam. when I arrived, I was charged another copay of $50. When asked, I was told by Stephanie that it was for the eye exam. when asked about the "Comprehensive" exam from May, she denied stating that a vision exam was included. Then I was approached by office manager, Fiorella. She tells me what Comprehensive means. Goes on to say Comprehensive includes medical eye exam, not vision. Was never informed of that in May 2018 or recent visit.
Oct 10, 2018
Very happy with the treatment given. My only complaint, which i didnt realize until i looked at my bank account, is it appears they chargo 10% extra to use debit card to pay co-payment. I didn't see a notice anywhere and they should have let me giving me the option to pay another way.
Oct 9, 2018
service is excellent, the staff takes the time for explaining the problem you might be facing, The only issue is : waiting for too long
Oct 5, 2018
Excellent service provided by your entire staff right from the eye dilation, the macular picture taking, and also the thorough eye examination by Dr Janet Kim and Dr Jeffrey Winston.
Oct 5, 2018
I have been visiting Dr. Louie at Winston Eye Care for many years. She is always proficient and professional, extremely knowledgeable, while also friendly and a good listener.
Oct 3, 2018
Very professional. All staff were helpful and very nice.....
Sep 29, 2018
I was very impressed with the level of service I received during my appointment. The staff at the front desk, Dr. Arakaki and Dr. Winston were all excellent. I would recommend Winston Eye Care to my friends and family.
Sep 28, 2018
In my opinion, surveys from patients are extremely important to existing, future and persons researching Winston Eye Care for their eye care..
Sep 28, 2018
Rolando was friendly and made me feel comfortable getting ready for my eyes to be dilated. Dr. Lui was so nice and gave me a lot of really good information about my eyes.
Sep 20, 2018
This visit was my first injection in the left eye. I was treated very professionally . The black showers continue, I understood that I would experience black showers for 2-3 days, is this unusual?
Sep 17, 2018
As always the staff was professional and friendly. At no time did I feel not appreciated. Bravo!
Sep 14, 2018
People are so nice and professional, but no respect for time!
Sep 7, 2018
I arrived for my appointment was promptly seen.
Sep 6, 2018
Dr. Winston did a great job on my cataract surgery. His staff is is top notch as well. I am very happy with my new vision and the service I have received. I highly recommend.
Sep 1, 2018
On-line appt reminders are great!
Aug 25, 2018
Had to wait a little longer than usual but the office was really crowded and they did the best they could under the circumstances. Most of the wait time was in the back waiting for a room and waiting for machines to be free for testing and then waiting to see the doctor. One of the girls went around asking if anyone needed water, that was very nice of her to do.
Aug 22, 2018
Great customer service from the appointment phase through the checkout phase!
Aug 22, 2018
Fantastic Opthamologist whose staff is friendly and efficient always!
Aug 22, 2018
Good experience from the time I got there to the time I left. Thank you
Aug 9, 2018
Dr. Winston Eye Care Center is magnanimously excellent from the minute you step in to check in the reception desk (reception ladies are superior in customer service with good smile, helping hands, courteous and kind), through the initial interview by the nurse or associate doctors and ultimately the principal Doctor who was assigned to take your case (in my case Dr. Kim). Dr. Kim was detailed, diligent, very professional and caring. Also, I appreciate and was very impressed with the video being played during a short wait because patients have a chance to learn more about the company, the staff, the doctors and the learning knowledge and information about health especially eye care. OVER-ALL, simply a UNIQUE GRANDEUR OF EXCELLENT SERVICE.
Aug 7, 2018
As always, every aspect of my visit was excellent. Dr. Winston and his staff are efficient, professional, and always take the time to explain tests and procedures, as well as answer all of my questions.
Aug 6, 2018
had a good experience here,unlike 5 years ago when i went for cataract removal at mohamed neals office in anaheim,his anathesiologist was a real unprofessional guy,i was scared to stay for my surgery,i was tramatised it took 5 years to try again,i am very happy with dr.winston and his whole team they explained everything very well and i got through the surgery easy with no problems. i am very thankful that EYE AMERICA recomended dr.winstons office
Aug 6, 2018
Five star. Five star. Five star. Five star. Five star.
Aug 6, 2018
Thank you for making my eye exam easy, I was happy with Dr. Luu because I didn’t get any drops.
Aug 6, 2018
It was & always is a friendly experience to go to Winstons office! Everyone is so friendly and they take you at the time of your appointment !!!!
Aug 4, 2018
I love this Doctor. The best staff and very friendly. So easy to schedule an appointment online.
Aug 4, 2018
Dr. Lynne Louie and Mary are amazing! We have been coming to Winston Eye Care as a family for over 15 years, and even though the office has grown significantly, we still feel personally cared for and wonderfully welcomed at every visit—never just a faceless number!
Aug 4, 2018
Dr. Winston was great as well as al of his staff. I've had a cyst on my eye lid that started to grow and bother me, (It was pushing my eyelashes in my eye). He removed the cyst gave me instructions on how to care for the open wound and everything has been good. It's almost healed and I'm appreciate that he took care of it on the spot.
Jul 18, 2018
Always a good experience. Everyone is very friendly
Jul 9, 2018
GREAT office and staff!!!!!
Jul 9, 2018
Love the service and staff, very professional.
Jul 7, 2018
Dr. Winston's Office runs very smoothly... they are friendly and helpful. Dr. Winston was cordial. explained all of his observations extremely well. Dr. Winston took the time to listen to any concerns I had and spoke in terms easy to understand.
Jul 7, 2018
Was very please with the friendly people who took care of me and made me feel comfortable.
Jul 7, 2018
Dr. Winston answered my questions, was very professional and very knowledgeable. I was disappointed to find out that the time I spent registering online went to waste because the day of my appointment they could not find it "in the system." It delayed my office visit and I got to work really late.
Mar 23, 2018
It was a good experience...all of your staff made me feel like they really cared ....
Dec 28, 2017
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Dr. Winston and his colleagues and staff have successfully and professionally taken care of my family and me for many years. Their care and concern rise above the needs of a busy practice. They take that extra minute to make sure we receive the best treatment. Along with the personal touch, the equipment and services continue to be upgraded as well. To everyone at Winston Eye Care...thank you.
Nov 8, 2017
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All the staff, technicians and doctors were great. Very friendly and helpful, especially when you have your terrified tween scared she's going blind. They were about the 7th Opthemologist I called to try and get my daughter in ASAP. They were very helpful and worked to get her in immediately. Worth the drive to Fullerton from Covina just to get that great service.
Sep 19, 2017
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Great employees. Took me in as an emergency . Dr. Was polite, funny and honest. Made my unfortunate incident pleasant and calming. The "eye"education they provide is priceless. Thank you all. I will definitely be back.
Sep 6, 2017
Good experience. Excellent customer service skills.perfect attuide. Feeling comfortable going there
Jul 14, 2017
I was very impressed not only and the Doctor's care but a very nice office with up to date equipment but the staff and cleanliness. I so appreciate the quick response to my problem and to have it taken care of
Jul 12, 2017
Appointment went as scheduled and all the staff were very polite. Dr Winston explained the issues every clear and precise. Look forward to my eye repair.
Jul 12, 2017
My experience at Dr. Winston's office is always pleasant. Mrs. Dr. Louis is so friendly and kind, she even looked, and awwwed, at a couple of phone pics of my grandson. :) The young woman in optical was also very kind and helpful in choosing my new frames. The young guy that checked me in and did the dilation etc... was friendly and professional as well. I never mind going in for my eye exam. Thank you Dr. Winston for having a great staff.
Jul 7, 2017
I love this Doctor! !! The staff is friendly. Would recommend to anyone.
Jun 27, 2017
Dr Louie was thorough, explained in detail about treatment, She was courteous and spend enough time to answer questions.
Jun 16, 2017
Dr. Ly is incredible! She knew exactly how to diagnose and treat my eye condition. I went to a different health care provider who gave me the wrong prescription and made things worse. Dr. Ly cleared everything up. She was attentive and showed that she really cared about my condition. Thank you Dr. Ly.
Jun 15, 2017
First and foremost, the wait time is ridiculous. If someone is going to make an appointment, the policy should not be to "double book". Dr. Winston is very impersonal, and does not take the time to understand his patients. It would be nice to tell a patient WHAT you are going to do to him/her as opposed to just doing it. I was caught off guard yesterday both times when he flipped my eyelids without telling me. Also, I was guided to the front desk without having put my contact lenses back in. His staff barged in while he was seeing me, without announcing who she was. I thought she barged in to ask him a question. That same employee did not help me look for sample medication, until I asked again. To be honest, I don't even think she looked. She pretended to look by slamming on a drawer. I don't think I will be coming back. I think the biggest change needed is an attitude check. Next, would be some compassion and professional courtesy.
Jun 10, 2017
Was an amazing time, I love my eye care people. They make me feel like home and part of a family with a brother that owns a eye care place🙌🏽🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟Stars from me.
Jun 7, 2017
Good friend recommend Dr. Winston. Scheduling appointment was simple and easy. Still have this good friend and I'm thankful for recommending Dr. Winston.
Jun 3, 2017
Very professional here and always good to come here. Electrifying!!!
May 31, 2017
Always professionally greeted and treated.
May 30, 2017
Very friendly staff and Dr. Winston is very knowledgeable.
May 29, 2017
Dr. Winston is just great. So is Dr. Luu. In fact, the whole staff is so friendly and helpful. I will never go anyplace else.
May 27, 2017
Customer service Great, Friendly
May 20, 2017
I enjoyed the visit very much. The Doctor is saw was very informative as to my any question I had. I felt very good and great to have your staff as my vision doctor. Also the person that checked me in with all the question and did some of the test was the Best.
May 20, 2017
Amazing service and team! Good job!
May 12, 2017
I have received excellent care.
May 12, 2017
Really kind and professional personalities, but it took over two months before I received a usable pair of glasses: From March 1st until May 10th. First, the close-vision prescription was too weak; then the replacement glasses were ground incorrectly (the Lab. was blamed); then the replacement pair somehow broke in the Lab. when they were being ground to my prescription. On May 10th I finally received a call that my new glasses were ready. On May 11 I picked them up, so now I finally have my new glasses.
May 11, 2017
I receive notifications for my appointments which I appreciate. These reminders are important because there are times when I am quite busy and may forget.
May 11, 2017
Rapid and to the point - but all aspects covered.
May 6, 2017
Thank you for such over the top customer service starting from the day I called to schedule our sons first appointment with the scheduler confirming our insurance to the day of check in then our visit with Dr. Luu's and his exceptional explanation to my 11 year old son to selecting first time frames! I've recommended Winston eye card to several coworkers and I heard they've had the same experience as I've had as I too have been coming here with my husband for a few years now. Please don't change your process it's flawless with awesome staff!
May 6, 2017
Outstanding service! Very pleased with my examination! Dr Winston and Dr. Lee were both very professional and thorough. Plus a great bedside manner! I can rest assure the health of my eyesight is in the best of care. I'm glad I was referred to them. I recommend to everyone the Winston Eye Center! For the health of your sight! Thank You! Dr. Winston. Dr. Lee.
May 5, 2017
Friendly and fast service.
May 5, 2017
The Winston Eye Care group is highly professional and knows how to meet a person's vision needs.
May 5, 2017
Very to the point, no nonsense
May 5, 2017
Dr. Winston, is a great eye doctor. He is very knowledgeable and professional.
Apr 29, 2017
Everyone was very friendly and helpful.
Apr 29, 2017
The Dr. and the staffs are very professional, friendly and helpful. I'm glad to be a part of your service.Thank you.
Apr 27, 2017
The worst experience. I left still not knowing what was wrong with my eye. He was rushed because he had surgeries and a room full of people waiting. I give 1star for cleanliness and the staff was nice.
Apr 25, 2017
Dr. Winston was very understanding and supportive of my problem and need. He thoroughly satisfied my immediate need and plan for the future treatment of one eye yet to be cataract surgery.
Apr 21, 2017
Great service! By all employees..
Apr 20, 2017
My wait was minimal. The process was efficient and professional. I am very pleased and I highly recommend Winston Eye Care to everyone.
Apr 20, 2017
I was very pleased with my visit for an eye exam. It was my first time. I felt welcomed, everything was explained clearly and the service was warm and friendly
Apr 18, 2017
A little bit of a wait up-front. But I'll go 4 1/2 stars for professionalism, contemporary style, cleanliness and spot-on medical application. Videos while waiting for the doctor froze; 5 had been lined up, but only 2 actually displayed.
Apr 16, 2017
It's always a pleasure being at your office. It's been a year, since I was there with my mom. I was impressed that some of you remembered her and asked about her. Unfortunately, I had to tell you that she didn't have an appointment, because she had died.
Apr 14, 2017
Efficient and prompt service
Apr 14, 2017
Very efficient front office. Extremely pleased with Dr. Louie and the young man who did prelim check.
Apr 14, 2017
This was my first visit to Dr. Winston. I appreciated everyone's effort to be efficient and professional.
Apr 11, 2017
Very helpful and professional staff! A pleasant experience overall!
Apr 10, 2017
This office did an amazing job helping my 2'kids out and testing their eyes so thoroughly. I was very pleased with the staff and doctors!!
Apr 5, 2017
My son had an emergency eye problem they fit him ASAP. The wait was only 10 minutes.
Mar 31, 2017
Your office is wonderful. The staff is exceptional. I have been a patient for years and always satisfied. Keep up the good work.
Mar 31, 2017
Excellent experience with super friendly staff
Mar 30, 2017
no issues with staff or tests performed.
Mar 29, 2017
Exceptional service. Starting from scheduling the first appointment for my mom as a new patient referred through our insurance, the staff at the front desk were very friendly, professional and efficient. During our visit, the technician, Jason, was also very patient and efficient. We saw Dr. Ly who really spent time on understanding my mom's history of the conditions and explained her findings to us. She also double checked with the front desk staff that the more tests she wanted were covered by the initial preautherization. Because of my mom's conditions, she also requested Dr. Winston to see her and go over her chart. Dr. Winston referred us to an eye surgeon and the office took care of everything, including submitting to the insurance and scheduling appointment with the surgeon in another office before we even got home. It was the most efficient visit we have ever had.
Mar 25, 2017
I've taken my kids to several different eye doctors, but there was always one aspect that didn't sink in very well wherever we went. Because of previous experiences, I expected similar type of care at Winston Eye Care, but wow, I was surprised with the care we received from all the different people we interacted with. From the front desk, to the preliminary care, the optometrist, and lastly to the one who helped us pick out glasses for my 5-year old, we received such good care from genuinely, good, personable people. Dr. Charles Luu was the one who looked after my son and I've never met a doctor who was so understanding, patient and personable with a squirmy, curious little boy. Dr. Luu never once showed any frustration and rather laughed it off with complete understanding and allowed my son little breaks in between different examinations for him. Not only that, Dr. Luu was very thorough with explaining the situation about my son's vision with very easy to understand examples. And I felt that he was genuinely interested in helping my son to correct his vision. The facility was also large, beautiful, welcoming and clean! I was truly appreciative of the experience at Winston Eye Care and look forward to coming back!
Mar 25, 2017
the new eye camera is great. No dilating and no waiting for eyes to clear.
Mar 17, 2017
The staff and Doctor were excellent! Very knowledgeable and friendly.. It was definitely an A plus experience. Thank you!
Mar 16, 2017
I was very pleased with your service
Mar 16, 2017
I was impressed with the speed at which your office worjs
Mar 14, 2017
Great customer service, staff very helpful and cheerful, i would recommend your office to my friends.
Mar 14, 2017
Very pleased, appoitment was on time and was treated in a very efficient and personal way. I'll be back.
Mar 8, 2017
Very good appointment. I cannot remember her name, but the girl that showed me the TV pictures and explained the cataract surgery was excellent.
Mar 7, 2017
Great atmosphere and friendly staff. Very professional. I'm satisfied with your services!
Mar 7, 2017
Completely satisfied everybody is very nice and professional
Mar 5, 2017
Great customer service. Staff is helpful and attentive. The doctor took the time to explain the exam and all the findings. Every test was fully explained and the staff very thorough.
Mar 4, 2017
My wife and I are very impressed with Winston Eye Care Center. Dr. Luu took care of my needs in a very helpful, professional and friendly manner. I, along with my wife am very pleased.
Feb 23, 2017
Professional and timely support. Outstanding customer focus and patient care. Engaging and friendly staff; always welcoming with name recognition. Well run shop!
Feb 23, 2017
Continue going to Dr. Winston for several years because of their professionalism, courtesy, empathy, and sincerity. Waiting is kept at a minimum. The doctors make me comfortable, unrushed, and sincerely interested in my comments and understanding of the results. The supportive staff are professional, personable, courteous, are attentive, and are very well organized. Dynamite team! Smoothe running. I take extra business cards. I hear someone at the grocery store say they need to find a good eye doctor; I pass them a card and suggest they don't settle for good, see a great one.
Feb 22, 2017
I found the office staff friendly and helpful.
Feb 22, 2017
Dr. Lui was very thorough and patient. Talked to me and also LISTENED! I'm trying his suggestions.
Feb 19, 2017
I like the online service but not sure why it's typing in title.
Feb 10, 2017
First time. Waiting was very short. Everyone was organized and professional.
Feb 8, 2017
Very pleased . Staff very friendly and did not have to wait very long. Dr. Luu was very helpful.
Feb 1, 2017
Dr Winston and staff are the best!
Jan 30, 2017
Very informative. Dr. Lui spent a lot of time with me explaining the test results and reassuring me of my future eye health in regards to the medication I am on. I would highly recommend Wintston Eye Care.
Jan 28, 2017
Super qualified. Best eye Dr. I've ever met. Sincerely. Jorge Young
Jan 27, 2017
This is a professional organization that has a friendly staff and well trained employees that take care of whatever your eye problem consists of.... I highly recommend them.......
Jan 27, 2017
Got another great report after my annual check-up following my cataract surgery couple of years ago. Doctor and staff are always very thorough and explain the results to me.
Jan 19, 2017
Dr. Winston's and his staff provide excellent services. Dr. Winston's is well experienced and highly educated. I trust him with my eye health and services. Very satisfied!
Jan 12, 2017
As always everyone in the clinic/practice was pleasant and professional. Dr Louie has a great presence-couldn't ask for a better optometrist/person.
Jan 11, 2017
Thank you for a positive appointment yesterday with Dr. Louie, and thank you for less waiting time in the lobby or hallway . Thank you also for the warm welcome from our former neighbor Zulma.
Jan 10, 2017
My daughter loved Lisa Flores and fave her
Dec 31, 2016
good and friendly service, and Dr. Louie is the best.
Dec 14, 2016
Excellent service from everyone who helped me. A pleasant experience. I was given the information to make informed choices and understand how diabetes affects the eyes.
Dec 10, 2016
Great Service, professional and competent, as well as having a great selection of frames!!
Nov 30, 2016
I contacted Dr. Winston as a new patient with an emergency need for an exam. He took my call on a Saturday (!) for a quick consultation and they fit me into his schedule the next Monday for the exam. When the exam revealed a retinal tear, he was able to do laser surgery the same morning, and I was out by noon with the problem addressed and the danger of vision loss averted. And they worked effectively with my insurance for payment. I could not be more impressed with the efficiency of the process, the flexibility and friendliness of Dr. Winston and the entire office, and the competence displayed by everyone.
Nov 24, 2016
Very good experience. Helpful and everyone was friendly.
Nov 16, 2016
Love my new eye doctors at Winston Eye Care. I have been looking for a place like this for years! Very professional and caring staff. Dr. Louie fit me with contacts that I love!
Nov 13, 2016
Everything was done to my satisfaction. Waited a bit beyond appointment time, but only about 10 minutes. Very brief waits between various tests and examinations. All was as it should be. Good job to all.
Nov 12, 2016
First time visit, I was greeted with a smile by the staff, Doctors very nice and explained to my understanding my eye problems. I was seen promptly, love the no long wait system. I plan on making Dr. Winston my eye care Doctor, and recommend him highly. Clara C.
Nov 10, 2016
Knowledgeable and friendly staff and doctors. Very helpful. I highly recommend them!
Nov 9, 2016
wonderful staff, excellent doctors and a pleasant experience.
Nov 8, 2016
Very pleased with the service from start to finish. I arrived right on time and they took me right on time. An hour later, and after a complete eye exam, I was walking out the door. There was no down time and everyone was very professional.
Nov 5, 2016
My appointment was at 2:45 and Dr didn't see me until 4:30pm. He walked in not even acknowledging or apologizing for my 1hr 45 min wait.
Nov 4, 2016
First visit was very good. All staff extremely friendly and helpful.
Oct 29, 2016
Dr Louie was very professional with sound understanding of the eye with the ability to explain in lay terms. Support staff was also very professional.
Oct 28, 2016
Very excellent processing of a new client. The wait was normal. Not too long nor too short. The Reception people were friendly and yet businesslike. The doctor was very efficient and complete. It ws a very pleasant experience for me. Thank you. Fabian Fragiao
Oct 27, 2016
The doctors and staff are all very carrying😍😍very friendly and easy to talk with😍😍also very professional at the same time👍🏻👍🏻😍😍🙃🙃🇺🇸🇺🇸
Oct 26, 2016
I always love doctors that seem genuinely caring about their patience and Dr. Winston definitely showed that. Even if it was my first visit, he asked lots of questions in order to understand my situation and provide me with the best care possible! Such a great first experience (:
Oct 19, 2016
Dr. Loui is amazing and kind as always. She is an excellent optomitrist!
Oct 1, 2016
Very professional and friendly environment. All staff members, from the receptionist to the Doctors, were very welcoming. i would definitely recommend this facility to family and friends and would return myself.
Sep 30, 2016
Wednesday I was freightened, as my right eye hurt, was blood shot and I felt pressure above my pupil. I called The Winston Eye Clinic about 2:15 in the afternoon and they so kindly told me I could come right in. It was my first time there although I had taken my granddaughter there a couple of times. This is a very busy office and I so appreciated that they would accommodate me as I had a two hundred mile drive the next day which I was a little fearful of with this hurt eye. They saw me immediately and took such good care of me and put my fears to rest. I will be returning for a complete exam in a month or so and will refer my friends to my "new" eye clinic.
Sep 30, 2016
Always great service is given,friendly and helpful staff.
Sep 28, 2016
Everything good. People I saw: Liz and Dr. ly were very professional and courteous. A pleasant visit.
Sep 27, 2016
Everything good. People I saw: Liz and Dr. ly were very professional and courteous. A pleasant visit.
Sep 27, 2016
Great professional staff. Dr. Luu was awesome. Great experience
Sep 24, 2016
Great professional staff. Dr. Luu was awesome. Great experience
Sep 24, 2016
Amazing staff and doctors you have in that office!
Sep 23, 2016
It was a good visit and Dr. Luu was professional and helpful.
Sep 23, 2016
Technician greeted me and was super friendly. Dr. Louie is always a pleasure!
Sep 20, 2016
I was treated courteously and professionally. I felt that Dr Winston took his time to explain my situation thoroughly
Sep 17, 2016
Office very clean and people working there are very nice. Dr. Winston was very knowledgable and my sister was able to recovery in the next day.
Sep 16, 2016
Dr Lu is great. Very friendly and courteous to everyone! Very knowledgable and informative and thorough with questions and answers. Takes the time to listen and educate his patients with their concerns. Thank you!!!
Sep 16, 2016
Thank you for taking care of my eye examination
Sep 14, 2016
Dr Loui is the best! I had been getting my yearly eye exams from Costco because I don't have insurance. Now that I'm a little older, I felt I needed to see someone who would be more thorough in addressing my vision concerns. The level of care Dr Loui provided far exceeded what I had been receiving from the Costco ophthalmologist. She shared a few different options to help my vision concerns and provided me with a new type of contact lense which I'm really happy with. I also received a discount for having my current contact lense boxes so the out-of-pocket fee was totally affordable! I'm so glad I came to see Dr Loui!!!! I recommend her 1000%. The office staff was also very kind and helpful!
Sep 14, 2016
Outstanding service friendly and timely staff!!
Aug 28, 2016
We appreciate the kind care we receive from Dr. Winston and his Staff. Everyone is professional and explains everything we need t know. We have referred many friends to Dr. Winston. Thank You for taking care of our Eyes. We can see so much better now.
Aug 26, 2016
Excellent service! Dr Liu really cares about his clientele.
Aug 26, 2016
I love everyone in your office. They are soo nice, professional & patient with me...
Aug 17, 2016
Great I enjoy and away look forward to my annual appt great customer services, always smiling keep up the good work
Aug 17, 2016
For being myself & wife first visit, we left feeling that we made the right choice for our eye care. The staff very friendly and helpful and Dr. Was awesome!!
Aug 16, 2016
was treated very well by all personnell as well as doctor
Aug 10, 2016
I was very happy to being here, The only problem is very far away from L.A.
Jul 30, 2016
Outstanding service and very professional staff.
Jul 27, 2016
Great care and people. The office is always running behind by at least 30 minutes.
Jul 15, 2016
We have been with Dr. Louie for quite some time. She is nice atteattentive,caring. She explains everything well and the staffing is awesome.
Jul 14, 2016
My initial visit with Dr. Jeffrey Winston was more pleasant than anticipated. Great level of service & care from both him and his staff. Dr. Winston was very thorough, caring, honest and generous with his recommendations & wishes to help my particular situation; his attention to detail & careful analysis of available options for me were much appreciated. Thank you... looking forward to my upcoming surgeries; praying for a successful outcome with improved vision.
Jul 13, 2016
I always enjoy my visits. Staff is friendly, the doctors are great! I never feel pushed into buying anything or feel like I am being "up-sold".
Jul 7, 2016
My visit went very well. Once the diagnostics began, there was a smooth transitional flow from one area to the next. Jennifer explained the finances and optional treatments, ie. transitions lenses and glare resistant coating.
Jul 6, 2016
I was very happy with the care and service I received at each "station." I'm looking forward to my new glasses
Jul 1, 2016
This was my first visit to Dr. Winston's office. I was impressed by Lupe's professional and thorough manner. Also, the time with Dr. Lui (SP). I appreciated his explanations and assessment of my present eye vision.
Jul 1, 2016
I am so thankful that I was able to be seen the same day I called Dr. Winston's office. Dr. Luu was able to help me with my current eye condition and he also referred me to Dr. Winston for a further review of my right eye. I quickly found out that I wasn't contagious, and that my problem was treatable. I was so relieved. Thank you for your help and concern for my health.
Jun 27, 2016
Everything went well except the solution for dilating my pupils stung pretty bad. My eyes are very sensitive. They'll tear pretty quick in the sunlight. Sunglasses are a must for me in the daylight. It took several hours for my eyes to return to normal. I should have stayed inside your office longer before leaving. Even with my sunglasses on I could hardly keep my eyes open in the sunlight. Good thing I didn't have to drive.
Jun 24, 2016
My first appointment at Winston Eye Care with Dr. Louie was surprisingly quick, efficient, and painless (I'm a chicken). There are quite a few forms to fill out before the appointment, but luckily, they were emailed to me and I was able to fill them out online and email them back to the office before my appointment. Wait times were minimal and all the staff were incredibly friendly. Dr. Louie was very personable and took time to explain all my questions. Edgar, who works in the frames department, was incredibly helpful! I don't do well with a lot of choices and he helped me narrow down 3 frames that looked totally fabulous on me in under 5 minutes. He was honest and seemed to have an instinct for my style and personality - I never felt pressured into buying more expensive frames. I'm so pleased with my initial visit and am really excited to get my new glasses!
Jun 14, 2016
I have been go Winston Eye Care facilities two times. They have the best customer service from the time you open the door and come in. The front desk staff are awesome, all of them. My last visit was on 6/10/2016, and with Dr. Ly. She was just great, friendly and to the point. Did my eye exam in no time, and gave me the best advice for my cataracts, which was always wear your sunglasses. I want Dr. Ly when I return in 6/2017. Julie Wood
Jun 12, 2016
Felt every stab of the scapel and clamp on both upper and lower lids. It was stressful and extremely painful. Patch slapped on and was out the door within minutes. Almost fell down stairs. Got home and removed blood soaked eye patch and had a huge blood clot covering my entire eye.
Jun 8, 2016
Usually very good but this last visit was upsetting. I was not given a thorough explanation and a kinder, "bed-side" manner would have been appreciated.
Jun 7, 2016
As always, my visit was great. Tests were given and explained.
May 26, 2016
I always leave the office feeling better than I did going in. The staff is courteous and friendly. Dr. Louie is outstanding with her care for the patient. She makes sure all items addressed during your visit. She also lets you know she is there for you should the need occur between exams.
May 13, 2016
I was very impressed with the care I received
May 7, 2016
Everyone efficient and pleasant
Apr 26, 2016
Very friendly staff.Have been going for years and always greeted with a smile. Very professional and knowledgeable Dr.
Apr 21, 2016
Wait time past appointment a little longer than average
Apr 13, 2016
Great front office personnel, wonderful technician and Dr Winston is an upbeat no nonsense guy...just what I like!
Apr 6, 2016
Very pleased with my visit to Dr. Winston. Staff very friendly and efficient. Thank you for making me feel at ease during the exam. Best regards, Dee Dee
Apr 4, 2016
The Office staff and the doctors assistants were very good. Doctor Winston is very smart and professional. He wants you to leave feeling good and confident that you have been taken care of properly.
Apr 3, 2016
Dr. Luu was great. Took the time to explain diagnosis thoroughly.
Apr 1, 2016
Successful treatment!! Good n respectful treat from the staff.
Mar 31, 2016
The staff was very friendly. Thorough explanation of what was going to happen. I would recommend this Eye Center to all.
Mar 30, 2016
Jennifer in optical was amazing!
Mar 24, 2016
Winston Eye Care is the best!
Mar 23, 2016
Amazing staff! I was in a lot of pain and they went out of their way to get me in immediately and quickly. Prescribed me with the correct medication and got me feeling better in a matter of hours! I highly recommend this Opthamalogist and commend their entire staff! Thank you for helping me feel better Winston and Louy!
Mar 22, 2016
Dr. Winston and his entire staff were excellent. I could not have chosen a more qualified Eye Care Center. Thank you.
Mar 19, 2016
The facility is nice, and the doctors are friendly and knowledgeable. However, it seems that every time I come here the wait is longer than the time before. Yesterday, I waited 50 minutes before I saw the nurse/assistant and another 15/20 minutes before I saw the doctor. I understand that sometimes things run behind, but that was really unacceptable. I had to leave work early to come to this appointment, and I did not feel that my time was respected.
Mar 19, 2016
There isn't anything you need to change. Every time I go there, the Doctor including the entire staff are extremely friendly, accommodating, knowledgeable, efficient, spends time with you and communicate not only clearly, but well as well.
Mar 19, 2016
every time I come I have to wait a long time
Mar 15, 2016
The doctor she saw is excellent! She is very knowledgeable and took the time to explain. Edgar was very helpful when it came to picking the frame and he has excellent customer service skills!
Mar 15, 2016
THE WAIT IS TO LONG. NEED TO SPACE APPOINTMENTS FARTHER APART.
Mar 13, 2016
All went OK.. I was out of your office within an hour. Also I do have appointments for April 2016.
Mar 12, 2016
Your staff is great and Dr. Louie is amazing. I was a walk in, having problems with my contacts, and was seen within 20 minutes. Thank you
Mar 11, 2016
Great service. Both doctors clearly explained what's going on with my vision - never had this explained this well and throughly. I am so grateful for asking for their understanding and opinion.
Mar 11, 2016
Dr Winston was wonderful and provided options that would help my situation. He and his staff were excellent and his expertise and care were most appreciated. I have already recommended him to others.
Mar 9, 2016
Dr. Louie is fantastic. Always look forward to seeing her. Eye Shop personnel are extremely helpful. Mary is the best. Always takes a personal interest in patients.
Mar 9, 2016
Great service! Sat for a while in the Dr's office, but they made up for it with great customer service. Really explained all my options to me, which I really appreciated.
Mar 4, 2016
Sparkling facility, very friendly staff, Dr. Lee is a real gem. I would recommend your company to anyone needing eye care.
Mar 4, 2016
Excellent facility, very knowledgable technicians. High recommendations from friends and doctors which also helps in knowing I am a great place to solve my eye problems.
Mar 4, 2016
As always, service was awesome.
Mar 4, 2016
Very professional, friendly staff
Mar 3, 2016
When surgery is preformed and an antiobotic most likely recommended it would be helpful to place the order first so the patient won't have to wait at the pharmacy to have it filled, if this were possible .
Mar 2, 2016
I have been treated with the utmost professionalism and courtesy from my first visit in June 2013 through 02/29/16 and undoubtedly be treated the same way in the future. I thank you and your staff.
Mar 1, 2016
The staff is always very friendly and professional. Our visit with the doctor is thorough. We never feel rushed and always come out of the exam having all of our questions and concerns addressed.
Feb 27, 2016
My wife is still trying to get your office as her ophthalmologist. When is open inrollment???
Feb 26, 2016
I was having a problem and you got me in quickly and checked eye. Sent home with drops and told to call back if not better over the weekend or anytime. Return on Monday for recheck. Felt like I was well taken care of.
Feb 26, 2016
Please work on improving wait time
Feb 24, 2016
medical team members are all so well trained and helpful and always answer my questions.
Feb 24, 2016
I will be making your service my new eyecare provider.
Feb 21, 2016
i forgot my rx for glasses to have on hand and am waiting for it to be mailed to me.
Feb 21, 2016
Forms to be filled up could have been mailed or e-mailed prior to appointment, so I did not have to spend time doing it at your clinic. As I am a new patient, I don't have further comments.
Feb 20, 2016
Everything was great. Staff friendly, professional. Dr Winston excellent and always reports his findings right after the exam. This is great.
Feb 20, 2016
My was an emergency visit. I did not have an appointment, but did not have to wait too long. I really liked Dr. Winston. He put me at ease.
Feb 19, 2016
My eyesight in the right eye was greatly improved shortly after this last treatment. Lee Willard
Feb 18, 2016
Great visit. Everyone was so nice and helpful. Will definitely return and refer friends and family
Feb 18, 2016
Had a long wait in the waitting room. "The tech was quite well prepared and well trained. There was a very long wait in the exam room & theb doctor was so rushed it was hard to have the change to ask questions. He needs to work on this bedside maner.
Feb 18, 2016
Everything was excellent!
Feb 17, 2016
I was very pleased last year and this year with office staff help and attitudes by phone and in person - very pleasant and much improved over contact on phone and in former La Mirada office (staff often didn't answer phone for a long time or cut me off, were gruff, etc. I hated dealing with them). In Fullerton, it's like day vs. former night. Doctor service and attitudes in both offices have always been excellent. They've been kind, very pleasant, and very professional.
Feb 16, 2016
I know you are busy, but sometime the wait is to long. Maybe not schedule so many for the same time.
Feb 14, 2016
I felt totally comfortable throughout the time I was there. Everyone was so nice and attentive.
Feb 13, 2016
Excellent staff and Dr. I would highly recommend. Very thorough.
Feb 12, 2016
I INJURED MY RT. EYE RETINA AND DR.WINSTON WANTS TO FIT A SPECIAL LENS AT AND EXTRA COST OF $1500. OVER THE AMOUNT WORK COMP IS TO PAY. I DON'T HAVE THAT AMOUNT OF MONEY. I NEED TO GET A SECOND OPINION.
Feb 11, 2016
I think that Dr. Winston is ver smart... I love him as my eye doctor... From Karen Kalpakoff
Feb 7, 2016
Very pleased with treatment and feel confident with friendly, but professional staff.
Feb 6, 2016
My first visit and it was very good. Making the paperwork available online in advance of the appointment was helpful. The staff is very friendly and Dr. Luu spent time with me and discussed options for better vision. He was very thorough and friendly.
Feb 5, 2016
Great service- I just think the prices are to high for glasses -
Feb 5, 2016
I love this clinic. The staff and doctors are friendly, courteous, and just fantastic all around. Highly professional group of people. They are thorough and very knowledgeable in what they are they are doing. I recommend them. I am very pleased with them.
Feb 5, 2016
I have nothing but good things to say about Winston I care
Feb 4, 2016
I've been taken care of by you & Dr Louie for over 25 yrs , 120% respect for you since you came in on a Saturday to treat me after an eye surgery reformed by a visiting Dr hofft and Dr Yolin . Your hands were dirty from roofing tar lol, Friendly Hills was closed we came in back door . Can't say enough about Dr Louie the Best
Feb 2, 2016
Dr. Lee was an Excellent Doctor she explained many things to me about my eyes. I love this office because all the employees take their time with customers and are professional!
Jan 31, 2016
I've been with Dr Wu since I was a little girl, I have NEVER had a bad experience. There's so much going on with my eyes and he manages to explain everything so I know exactly what's going on. He's the absolute best!
Jan 30, 2016
I was there for 2 hours that was very frustrating
Jan 29, 2016
Dr. Winston is very professional and caring. He goes above and beyond to explain everything. His staff also provides a very professional and patient friendly atmosphere. I highly recommend Dr. Winston!
Jan 28, 2016
It was difficult for me to drive home with very blurry vision! Rather scary! Had I known my eyes were to be dialated I could have had someone drive me.
Jan 28, 2016
It was dark, I had difficulty driving home. I was dizzy & disoriented 12 hours after.
Jan 23, 2016
I was very pleased and impressed with the competence of the staff and my doctor.
Jan 22, 2016
First time visit with Dr. Luu. Very pleasant informative answered questions. Commented on items as he went through the exam I appreciate that. All good.
Jan 22, 2016
Everyone is very helpful and I am so happy your office is in Fullerton---I live in Brea.
Jan 21, 2016
My daughter was the last patient of the day. I have an impression that everyone is in hurried and feel like not taking enough time to explain. Only thing said was that my daughter's vision was worsened and change the eye glasses.
Jan 20, 2016
25 min is too long to wait to be see
Jan 15, 2016
Provide coffee. Snacks that can be purchased.
Jan 14, 2016
Great experience!! The doctor did my cataract surgery in both eyes and now I can see perfectly, without any correction, at all distances!!
Jan 9, 2016
This was my second appointment and again, like the first, I wait over 2 hours for the doctor to just come in the room! This is RIDICULOUS, I mean really!? Only senior citizens have that kind of time to waste WAITING!!!!! Please fix this!
Jan 9, 2016
Employees were friendly and helpful enough. My only complaint is the wait time. I was in the outer office for more than 50 minutes, and I waited about the same amount of time after drops were put in to dilate my pupils.
Jan 8, 2016
Dr. Winston and Dr. Loui are excellent. I cannot praise them enough. The office is well run and personnel are very good.
Jan 6, 2016
I paid $500 in advance for astigmatism procedure during cataract surgery. Dr. Winston said he did not do the procedure as it wasn't necessary. I asked him re: refund and he refused, saying there was expense involved with testing, etc. I feel I'm entitled to some discount since no surgical procedure was not performed.
Jan 5, 2016
Like all the staff and Dr. Winston
Jan 5, 2016
Love the staff, very friendly and Dr. Winston takes time to answer question. Like the whole thing.
Jan 5, 2016
Good visit. Staff was very good at informing me on all the test.
Dec 30, 2015
I would appreciate being seen at my appointment time or, if there is a delay I would like to be kept informed as to the reason for the delay.
Dec 30, 2015
I was in your office, just short of 3 hours. This is too long. It would help if the staff could notify patients when this happens.
Dec 23, 2015
Very efficient & friendly staff!
Dec 22, 2015
Very pleased with my visit. My mom goes to you guys too, & I'm referring my husband too.
Dec 18, 2015
The Doctor explained everything thoroughly. Since I am a diabetic, He took time to explain things that no one else had ever explained to me before. He also has a great sense of humor which I appreciated. One of the best eye appointment experiences ever. Thank you
Dec 17, 2015
EVERYONE WAS EXTREMLY NICE AND HELPFUL
Dec 15, 2015
I'm very happy with The Services and with everyone's services. The doctor is great, I was diagnosed withing a few minutes After he started checking me up. He is great!
Dec 13, 2015
Dr.Lynne Louie is the best!
Dec 11, 2015
This was my second visit and both times I waited forever to be called back to the room. There were many, many people in the waiting room. I Could have stayed at work for the hour I waited and I am out that money, but I was at my appt on time; however, I do feel confident with the care from this doctor.
Dec 10, 2015
Dr. Winston you are very caring and professional. I'm very happy with your services.
Dec 4, 2015
waited 3 hours. Just too long of a waiting time.
Dec 2, 2015
Thank you! I love your entire office!
Dec 1, 2015
Nothing to add. I feel your office is great as it is.
Nov 22, 2015
I was there 2 hours, didn't seem necessary to spend so much waiting. The doctor and his assistants were great though
Nov 22, 2015
I was there for 1.5 hours, too long. I left without picking out my glasses. Will return at a later date, if necessary. Staff & Dr very pleasant.
Nov 21, 2015
Great support staff. Professional, friendly and respectful. I feel confident in my treatment and hope to continue on that road.
Nov 21, 2015
Everything went very well
Nov 18, 2015
Overall, a good experience. There were however some sick (as in coughing) that should have rescheduled.
Nov 13, 2015
I had glaucoma surgery on 11/10 - I was given several different times as to when to check in. Resulting in sitting in the surgery waiting room for 3 hours (it is freezing in there) before being called in. Then find out that Dr. was behind (not his fault) I understand things like this happen. My surgery was scheduled for 2:30 - arrive 1 hr. before. Then the day before was told to arrive at 12:00 -- so we arrive a little early - found out later surgery was scheduled for 3:00 - it all boils down to it is important that the right time be given to avoid persons waiting so long in a very cold room.
Nov 12, 2015
Very professional staff. They keep you informed when you have to wait.
Nov 12, 2015
It was good experience having cataract surgery. Everyone from office staff to the medical staff at St. Jude were most helpful. My thanks to one and all. e
Nov 12, 2015
Everything went well and I once again felt comfortable in the environment and the support team were very polite and didn't rush. I appreciated that.
Nov 12, 2015
glasses are just to expensive for the average person...
Nov 6, 2015
I was in the 2nd waiting room in good time. However, I waited over an hour before the doctor actually saw me. He was so over taxed that he did not even realize that I had the two procedures already done to which he was referring. Made me very uncomfortable because of this. I felt like he really was not all there for ME. Under too much stress to be effective. Maybe trying to see too many patients.
Nov 5, 2015
Wish the wait time chould be a little shorter. It was well over an hour before I saw the doctor
Nov 5, 2015
Well pleased. Dr. Winston was very thorough with both the questions about my problem and the examination.
Nov 4, 2015
its all good, I would not change a thing. All seem to really like working there.
Nov 3, 2015
I thought the nurses and helpers were unfriendly.
Oct 29, 2015
Everything was fine. I'd have liked to have started right at my appointment time.
Oct 29, 2015
No changes needed. Always a friendly, knowledgeable, and efficient staff.
Oct 29, 2015
Always pleasant, great staff and doctors.
Oct 22, 2015
Great service. Got in with no appointment
Oct 21, 2015
I arrived early, was greeted by cheerful staff, and my appointment was started a little before the appointment time, for which I was grateful. The young man doing my testing was professional and very pleasant.
Oct 21, 2015
Everything was great!!! Staff are very kind & friendly too!
Oct 20, 2015
Great staff. Front office went out of their way to accomidate me, even though I arrived 1 day early. My error. I felt very confident in the staffs ability to assess my problem. I'm very grateful.
Oct 20, 2015
I love all of the staff! Very friendly and also I'm a little partial because my beautiful niece Karissa works there! Lol.
Oct 17, 2015
The doctor and his staff was great...as usual! Friendly. Efficient. Professional.
Oct 15, 2015
Great service from staff and Dr. Winston was exceptional. Put me at ease and gave me encouragement on my recovery.
Oct 13, 2015
On Tues.Oct.6 as I rushed to keep my 1:30 PM appt.I tripped and fell flat on my face, resulting in a bloody nose, bruised knee, and scraped face. The girl at your office brought me a wheelchair, took my blood pressure, cleaned my face and helped stop my nose bleed.I tried to go ahead and take the eye exambut since I felt a little shaky, decided to go home. The same lovely girl (I forgot to get her name) insisted on walking me to my car. If all of your staff is as kind and considerate as she was, you are indeed fortunate, and I, as your grateful patient, am fortunate as well. Thank you. Sincerely, Gloria Jean Franklin
Oct 13, 2015
I have only had a good experience with Winston. Thank You!
Oct 13, 2015
my sense is that office traffic was way too compacted on my last visit; I understand waiting after dilation prior to being examined but I would think the time for a normal exam of one patient would be be sufficient for the next patient to be ready for examination...I waited for about 2.5 exams. Additionally, is there a reason I am not offered some drops to mediate effects of the dilation? I cannot always arrange to bring a driver along with me, and on a bright, sunny day the dilation can make safe driving a challenge.
Oct 11, 2015
It's always nice to visit, knowing everything is taken care of, exceptionally.
Oct 11, 2015
Too much time waiting to see the doctor following preliminary assistance.
Oct 10, 2015
Dr.Winston did a cataract surgery on my right eye. He implanted a special lens to correct my nearsightedness and stigmatism. He also did an incision to correct my stigmatism. Now I see better out of my right eye without glasses than I ever saw with glasses. Dr. Winston really knows what he is doing. I am so glad he is doing my cataract surgeries.
Oct 9, 2015
wait too long, but no one said anything. Later, my Dr said some kind of emergence happened. It's okay, it's 1st time.
Oct 7, 2015
You guys are just too darn nice!
Oct 2, 2015
great staff one caring doctor,trust him one satisfied patient
Sep 30, 2015
We are always pleased with your service and your hospitality thank you.
Sep 29, 2015
I had been referred to Dr. Louie by my friend, Shirlee Pledger, who said that she is wonderful. And, indeed, she is. She was very thorough and informative.
Sep 26, 2015
Great staff and we really liked Dr. Lu, he was very thorough and extremely nice. Thank you for the great service and care.
Sep 26, 2015
Wonderful! Kindest staff!
Sep 26, 2015
I have always had good service with this office.
Sep 25, 2015
I see Dr. Lynn Louie. I think she is great. She is excellent when it comes to explaining things. Very helpful. Very friendly.
Sep 23, 2015
Tests were done in timely manner. Dr. Winston explained the test results.
Sep 23, 2015
The staff is very friendly. The office is clean and beautifully decorated. All in all a pleasant experience.
Sep 23, 2015
All the employees were very friendly. The office is clean and beautifully decorated. All in all a pleasant visit.
Sep 23, 2015
As usual your staff is friendly and pleasant and I let them know how I feel. Thank you.
Sep 22, 2015
Due to my short term memory (aging process) I have trouble retaining verbal instructions and should make sure I have them in writing. Also I was not aware that the process was not to be done that day.
Sep 18, 2015
I thought my exam was to check for glaucoma. Nothing about glaucoma was discussed.
Sep 17, 2015
Love the entire staff! I have seen Jennifer in regard to obtaining glasses and she is absolutely great! I also saw Dr. Louie who was very professional and thorough in my eye exam and I appreciate the time she took with me to make sure she covered all bases. Dr. Winston is absolutely the greatest! My first encounter with him was when I called him on a Sunday afternoon and he actually met me at his office within 30 minutes and I had never seen him before! I never went back to the doctor I had been seeing and switched immediately to Dr. Winston. I have recommended all my friends to him as he is one of the few doctors I have ever known who actually takes such a personal interest in people, and at 76, I have seen many!
Sep 16, 2015
appointment was at 8:20 should not have had too many patients before me, yet had to wait 45 minutes.
Sep 10, 2015
Other staff was very friendly and informative. Doctor and his staff were very professional. Good visit.
Sep 10, 2015
My visit was a pleasant experience, with the office staff assisting me and explaining everything to me. Also answered questions I had.
Sep 6, 2015
I love my doctor and so do my kids but seems and I make it a point to arrive at least 30 minutes early before my schedule time. But it always seems like I am seen like an hour past my scheduled time. This last visit I came 45 minutes before my appointment and I understand computers were down. But I was actually called on my scheduled time and computers got back up before then. But I waited to be seen an additional 35 minutes for doctor and didn't leave office until 5:20pm. I had a pending appointment at 5:30pm which I missed and I also left work in order to get my glasses since it was a long weekend so rescheduling for me was not really an option.
Sep 6, 2015
Took me 3 years to come back after an Unsuccessful procedure but I will continue to have faith. Hope it'll get Better next time.
Sep 5, 2015
Except for the long wait, I was pleased with the treatment I received from the staff. All were very nice and did their job very well.
Sep 2, 2015
There was a scheduling error and the physician I was supposed to see (dr Winston) was in surgery that day. I ended up waiting in the exam room for 30 minutes before I was seen. Dr. Liu was very kind and definitely was the only reason the entire visit was saved.
Sep 1, 2015
I think you have all the bases covered. You are well organized and also very cheerful, it was a very pleasant visit. Thank you!
Aug 28, 2015
My appointment was at 10AM and { didn't leave until 12 noon.
Aug 28, 2015
I wouldn't go to another eye doctor! Dr. Louie is fantastic! She explains everything and is extremely nice! The staff that helps with choosing eyeglasses is also fabulous! They are all so friendly and so willing to help with advice or encouragement!
Aug 28, 2015
Dr. Winston was very thorough in his examination and in explaining his diagnosois.
Aug 27, 2015
Very friendly, knowledgeable and efficient! They worked me in on an emergency basis. Great job!
Aug 25, 2015
Very nice people....love Dr. Louie
Aug 23, 2015
They were all extremely gracious and accommodating as I for some reason missed my appointment by one week. It went very well. I need to follow up with my primary care doctor related to the headache issues.
Aug 22, 2015
I arrived 10 minutes before my appointment time to a full waiting room. A half hour later, I finally was called to begin my tests, etc. I finally completed my visit after a consult with Dr. Winston at 12:30
Aug 15, 2015
I waited 40 minutes in the exam room before seeing Dr. Winston...This was much too long to be sitting in there.
Aug 13, 2015
Dr.Luie is always pleasant and informative when I come for my yearly appt.
Aug 11, 2015
I was impressed by how pleasant everyone was and knew what they were doing. I just wish my husband had been with me to hear the prognosis and see if there were any other questions to ask that I had not thought of. Dr. Winston asked reception to e-mail me a video about cataract surgery but I have not yet received it. (I was shown a video about cataracts though while waiting for Dr. Winston so perhaps that was the one he was referring to, but it didn't show the operation). with regards to the financial options some of the questions were answered but not every thing.
Aug 11, 2015
too many "dont's" on your wall. Do not use cell phone while here, etc.
Aug 8, 2015
IT'S A PLEASURE TO HAVE APPOINTMENTS AT DR WINSTON'S OFFICE.THEY ALL TREAT YOU KINDLY AND WITH RESPECT.
Aug 7, 2015
Would like to see Oakley added to frame options.
Aug 6, 2015
I am very glad you expanded the offfice.
Aug 6, 2015
My records from my previous eye specialist had not been obtained as I had been told they would do at my last appointment a few months ago. Also I am legally blind and cannot hear very well and the technician was not very helpful in giving me instructions during the required tests.
Aug 5, 2015
Spent too much time waiting to be seen. Appt. was at 3:30 and saw the doctor about 4:45
Aug 4, 2015
Very personal. Very informative and wanting to fix the problem and make me feel better.
Aug 3, 2015
Wait time is very long. My time is valuable also. Dr. Winston is always in a rush when he comes in to see me. He walks past me in a hallway, does not even look or speak to me.
Aug 3, 2015
I was very satisfied with everything on this office visit.
Jul 30, 2015
HEALTH POINT, OUR COMPANY SENDS INJURED WORKERS LIKE MYSELF REFERED ME TO ANOTHER DOCTOR THEN HE SENT ME TO DR WINSTON.EVERYTHING HAPPENED VERY FAST. I KNOW MY TORN RETINA NEEDS AMMEDIATE MEDICAL.YOU WANT TO DO SURGERY RIGHT AWAY. I WOULD LIKE THE DR TO MAYBE SHOW ME A EYE-MODEL OF WHAT NEEDS TO BE DONE. BY GOING SO FAST I'M AFRAID THE PROCEEDURE WON'T GO RIGHT.
Jul 28, 2015
As always, I received excellent services from your staff and the physician!
Jul 26, 2015
When it comes to my vision and trusting not only the doctor it's really a team that you count on and from the minute I arrived in the office I felt I was treated extremely well, I've already referred two of my coworkers and I hope they do give your team a try I'm sure they'd feel the same as I do! Thank you
Jul 24, 2015
Staff and Dr. Winston were very helpful. Thanks
Jul 24, 2015
i have to wait more then 45 minutes.
Jul 24, 2015
Your pricing is much better than my prior eye care doctor. However, my time is precious. My appt was at 2:00, didn't finish till 4:00. 2 hours ridiculous. I waited for about 20 minutes initially. Then my prelim exam with a technician was quick and efficient. Then i had to wait about 30-45 minutes to see Dr. Louie for my contact lens fitting. I was pleased with comprehensiveness of my exam. All the waiting really left a bad impression.
Jul 22, 2015
I was taken back immediately upon arrival but waited over an hour before seeing Dr. Winston. My appointment was for 4:10 and I left at 6:20. This was my first appointment at the office and I realize this wait may be exceptional but under normal circumstances, I could never wait that long.
Jul 20, 2015
The office staff were very friendly and the Doctor was very thorough with his exam. I will be back!
Jul 18, 2015
Dr. Lynne Louie is always so warm, kind, professional, & intelligent.
Jul 17, 2015
I was 10 min early of my appointment time, but waited for 45+ min to be called after reminded front desk that I was still waiting there.
Jul 17, 2015
As always, my visit was perfect. Thank you.
Jul 17, 2015
The experience reflected professionalism at all levels; from first signing in, the exam, and the optical department. I was impressed with how the staff was willing to help and answer all questions. Regarding the eye exam, Dr. Louie is amazing; personable and communicates her knowledge to the patient in a manner that is easily understood. She is also very thorough I feel she cares about the pateint. Great job!
Jul 17, 2015
I clicked "not really" on having a good understanding of my situation previously only because the nurse ran some tests and really didn't expect to get an explanation until I saw the Doctor on my return visit for a follow-up. I am totally satisfied with my visits with Winston Eye Care and at this time do not have any suggestions for new services I would like to see.
Jul 16, 2015
Don't change a thing Doc!! Like I told you in the exam room, there's a good vibe in your office!!
Jul 8, 2015
Great care and staff very helpful and personable.
Jul 8, 2015
I like the new location with all the parking spaces. The office is beautiful with the spacious waiting area.
Jul 8, 2015
Would have liked to have notice (maybe a call) that I was getting my eyes dilated as I drove alone. Other than that the visit was great! Dr. Luu was very accommodation and explained everything thoroughly.
Jul 7, 2015
Wait time is too long. I waited an hour and 15 minutes past my appointment time to see the doctor.
Jul 2, 2015
The preparation worked like a charm. I had no pain!! None!! Waiting to give the anesthesia until Dr.Winston was almost ready and using that gooey stuff on my eye worked like a charm. It is so much better to have no pain. Yeah!
Jul 1, 2015
I was waiting to pay my copay when I first arrived - was called in for exam. I checked out then I asked if I needed to pay anything at this point the young lady checked and informed me that my copay would be $30. But I had A large credit it was covered and still showed a credit. I was not informed of a credit and what created it. It would be nice to be informed when the credit occurred.
Jun 27, 2015
I am very pleased with the visit.
Jun 27, 2015
Everyone is really nice and helpful. Waiting sometimes is not a problem.
Jun 26, 2015
There were few patients on the day I had my appointment and all my tests were done promptly. Overall service was very good with staff and Dr Louie very nice experience. I had eye surgery with Dr. Winston in 2012 and it was a great success.
Jun 25, 2015
The Dr. answered my question regarding floaters, cataracts changes to my vision that may or may not occur. I would recommend no changes in his procedures.
Jun 25, 2015
I wait over hour and a half for my appointment,awful service.
Jun 24, 2015
I love the way the people in the office treat me. Great eye doctor, too!
Jun 24, 2015
This was my first visit, It was a referral from Dr. Maravilla because I failed the light test,which was part of the exam for new glasses. I was a bit fearful , wondering if something bad was wrong. After dilation and tests he suggested another visit, just to be reassured that it was nothing serious. I appreciate his thoroughness and concern. I would definitely refer Dr Winston.
Jun 22, 2015
It would be beneficial for me as a patient if I received an email explaining how the conditions of my eye/s are changing, and, what other measurers I can take to make my eyes, healthier. This could be done also by creating a patient portal, where I can set appointments, check the status and see/read the Doctor's thoughts/suggestions/observations, etc. Also Videos discussing the health of eyes in general can be managed etc. Thank you Dr. Winston and Dr. Louie..
Jun 20, 2015
The entire visit took close to 2 1/2 hours. I didn't mind the wait since I was seen by associates and another ophthalmologist until Dr. Winston can see me. He went over my test results and explained the remedy to take. The doctor and I are expecting better results in my next visit.
Jun 20, 2015
My visit was very good as usual the receptionists very knowledgeable and polite was treated very well by all especially Dr Loo
Jun 16, 2015
Everything went very well.
Jun 14, 2015
The assistant, Lisa, was very efficient and pleasant and made the long wait to see Dr. Winston comfortable.
Jun 13, 2015
Ungent followup: I was told that I should return this coming Monday, but I need to time I am to come. Please let me know today. Lee Willard
Jun 11, 2015
The service was excellent and prompt. Dr. Winston always makes me feel at ease.
Jun 9, 2015
When my appointment is as early as 10:00 a.m. There shouldn't be a reason to make me wait over 30 minutes. You asked. :)
Jun 5, 2015
On #4 question waited only because limited staff due to illness. I have been bringing my mom in for 2 yrs prior to my visit and have always had excellent care.. Doctors and staff always friendly and willing to help or answer any questions.
Jun 4, 2015
my 1st visit was very satisfying. Everyone was very professional and very nice. Dr. Winston was excellent
Jun 4, 2015
keep up the good work....
May 29, 2015
I think the welcome feeling started when I walked through the door of your new ofice and contnued throughtout the time I was there.
May 27, 2015
before making the appointment I called to confirm that my insurance was accepted which was confirmed by your office. I was also explained the coverage of my insurance which at the end resulted not accurate. At the end the coverage was much less than explained to me before the visit. I simply feel I was missinformed and/or the associate who assisted with booking my appointment did not have enough knowledge about the true coverage of my insurance. At the end, I ended with no glasses, an incomplete eye exam and a bill for the visit which initially I was told it was covered. Clean place, nice people but lack of knowledge and/or ability to trully understand patients needs and benefits. You're the proffesional in your field, you should act as such. Thank you for your services but will not go back nor will I recommend a family member or friend.
May 26, 2015
Everyone is very friendly.
May 25, 2015
I am so grateful that you were able to get me in to see the doctor on the same day referral. Thank you!
May 20, 2015
Everything well explained and everyone very friendly.
May 20, 2015
Liked the new look of the office. Dr. Louie is the best. She really cares about her clients.
May 20, 2015
like your remodel job. felt comfortable
May 19, 2015
Everything is well done as is wouldnt change a thing.Love the new office an eneryone is very pleasant an friendly as always, Love Dr Winston has helped an explained all our Questions to my husband an I both with all our surjurys an other things to be done,Thank You, The Maciels
May 19, 2015
I broke open a stitch from surgery the day before. was told if I could get in within then next 10 minutes they would work me in. 3 Hours later after everyone else in there I was "worked in" by then the hole in my eyelid had filled in and the 2 minute exam was over.. Unacceptable.
May 17, 2015
I would like to have a sheet that summarizes my visit such as the results of my eye exam... 20/20 and such. Otherwise, I was very very pleased with the help that the MD provided, the time she took for my questions and the resources she provided for my dry eyes. The facility is nice also. Thank you very much!
May 16, 2015
everything at the office is so professional and yet so friendly and courteous. Every member is an asset to the business.
May 14, 2015
When checking the insurance card and inputting the name into your system, make sure you spell patients name correctly.
May 14, 2015
The visit went well. I scheduled an appointment for myself, and my two kids, but everyone was very accommodating and nice.
May 12, 2015
Our appointment was at 11:20 and we left at 12:45, we only had about 5 minutes with the Dr. The rest if the time we waited, that was not so fun , especially with 3 little children.
May 9, 2015
Your staff is very helpful and they go above and beyond and being a Customer Care Manager, I really liked seeing great Customer Service in action!
May 8, 2015
I couldn't thank you more for squeezing me in last minute when I called just the day before to schedule the appointment. The staff seemed to actually care about my condition. Dr. Winston was great put my mind at ease as I was there for a second opinion. I felt he spent extra time and really explained my situation. Thanks for the excellent service. I can see why the office is so packed!
May 8, 2015
Clearly, it was a very busy day in the office. However, the staff remained attentive and professional; and apologized for time concerns. All acceptable and understandable. A first rate operation!!
May 7, 2015
Dr. Winston - I told you that your staff is friendly and great and I'm happy to repeat it here in your survey! Tony Manos
May 6, 2015
I was very pleased with Dr. Winston, as he appears extremely capable and caring.
May 5, 2015
Even though there were long waits everyone was very nice - the girls and Dr. Winston.
May 5, 2015
The best place to go for the best eye care!
May 2, 2015
Great attentive Dr. Winston, always feel that he is looking at my best interest , Emily was great at booking and greeting me too!
Apr 29, 2015
The Dr that I visited with and the person I visited with bfore were very professional and make the appointment everything
Apr 29, 2015
Great staff! Very satisfied with all services!
Apr 27, 2015
Everyone was friendly, Dr. was very thorough in explaining my situation. I had to wait over 45 minutes to start the eye exam. Then I had to wait an additional 25 minutes to see the DR. Total time it took for a 10:am appointment was two hours. Too long
Apr 25, 2015
Doctor recommended laser surgery but I have not received a call to schedule. Wondering what's going on?? No follow up communication .
Apr 22, 2015
Waiting time was terrible. The rest was all good.
Apr 21, 2015
Everything went fine. I was treated with courtesy, and informed of each step of the exam.
Apr 19, 2015
The wait time to actually see the dr was long. Other than that it was a good exper
Apr 17, 2015
Drs. Winston & Louie are outstanding in their field!
Apr 17, 2015
Waiting time be less then 3:00. An then wait til five
Apr 16, 2015
The last 2 visits, I was told I had an outstanding balance from the previous visit. I don't have a problem with paying for services, however the money should be collected correctly the first time.
Apr 16, 2015
I would highly recommend this group of doctors. Everyone in the office was very nice to me. Dr. Luu is so awesome.
Apr 15, 2015
I have always had excellent experiences with this office. The staff is friendly, courteous, and professional.
Apr 14, 2015
I love Dr. Louie. Thinking of bringing my son to see her. Took 2 hours for my appointment. That was the only issue.
Apr 10, 2015
Everyone was very polite. Had a bit of a problem finding the rest room. No great problem.
Apr 9, 2015
I wouldn't change a thing. Everyone is wonderful there. Great job.
Apr 6, 2015
I was received excellent service from Dr. Louie and Jennifer.
Apr 4, 2015
Staff is friendlier . Time waiting and exam,visit with Dr. Much better.
Apr 3, 2015
The doctor and staff are fantastic. The wait time was a little longer than I expected. All other aspects of my appointment were exemplary.
Apr 3, 2015
Love Dr. Louie. She is always willing to answer all my questions and I never feel rushed. She's a keeper.
Apr 2, 2015
No changes needed, it was a very pleasant visit everyone was very nice.
Apr 2, 2015
I could not be more pleased with the entire experience, with Lorie who was just great and the awesome Dr. Lynne D. Louie. Love her.
Apr 1, 2015
Do not schedule appt. during lunch time. My appt. was at 11:40 and I didn't get to see the Dr. until close to 12:30. I could of gone and had lunch myself.
Apr 1, 2015
Every thing went just fine and everyone was very friendly.
Mar 27, 2015
I think Dr. Winston is an exceptionally fine doctor and he takes time to explain your individual situation.
Mar 27, 2015
The best of everything for this office.
Mar 25, 2015
The staff are very friendly & make me & my service dog Penny as comfortable as they can. In fact, like many other places I don't think I'd be allowed in the office without her. I love it when Penny is accepted so warmly. And the medical staff is friendly and make me feel like I'm getting the best care possiblem
Mar 24, 2015
Staff is always courteous, friendly and professional. Visit was informed, precise and punctual.
Mar 21, 2015
All personnel were excellent and very respectful. The only thing I'm not sure of is whether my glasses should be changed are not. Since I was unable to see very well, I'm afraid I did not consider these facts. I do intend to call on Monday to find out.
Mar 21, 2015
everyone washappy to see us again. we felt right at home. Very satisfied with visit.
Mar 19, 2015
Very happy to be part of your patients
Mar 19, 2015
The service at your office is superb. The staff is very professional and the doctor took ample time to hear my concern. I will definitely be coming back. Thank you!
Mar 16, 2015
Pleasant, friendly staff; good interpersonal skills. Thankfully I didn't need new glasses; didn't see anything that I was enthused about. Glasses styles vary slightly.
Mar 14, 2015
As always, every aspect of the visit, exams, and explanations was perfect.Thank you!
Mar 14, 2015
Everyone was extremely nice and polite. Mary and Jennifer in the optical department are fantastic!
Mar 13, 2015
Everything was fine. No problems !
Mar 13, 2015
It was all very satisfactory
Mar 11, 2015
Seeing Dr. Winston after an emergency room visit on Sunday was necessary and I'm grateful to be seen so quickly and thoroughly. My injury was scary and Dr. Winston & his staff really calmed me down for healing. Thank you
Mar 11, 2015
I would be interested in receiving MORE information, clear explanation of my situation. Otherwise the doctor's expertise is very good.
Mar 11, 2015
This appointment was for a routine check up. I appreciated the fact that since there was very little change, I really did not need new glasses, and there was no attempt at all to encourage me to purchase something I didn't really need. Thank you for an honest evaluation!
Mar 11, 2015
Wait was long, BUT it was because I was able to be seen the same day as I made the appointment for an eye problem. So VERY glad DR. Winston saw me so quickly!
Mar 7, 2015
I was quite pleased with my visit, and can think of nothing I would change.
Mar 7, 2015
I was extremely pleased that my Health Insurance company told me that in order to stay under the St Jude Medical group of doctors I had to change from my previous Opthalmologist as I was very happy with the service and care I had received at my visit to Dr. Winston.
Mar 6, 2015
My experience at this eye doctor was great. The doctor did a fairly decent job at explaining everything to me. The lady who helped me get my glasses was super nice and very helpful.
Mar 4, 2015
I did not have to wait to be seated but it was 30 minutes past my appt. time (I arrived on time)before my name was called. KUDOs to Mary and Jennifer for their help in choosing frames and nice hugs!
Mar 4, 2015
All the staff was very cordial and the exam was very thorough. The appointment was not rushed, I felt I had the full attention of staff members and all my questions were answered
Mar 1, 2015
Drs. should introduce themselves. Have been there twice and have no idea the name of the Dr.? I saw.
Feb 28, 2015
We wouldn't change a thing, since we consider this office and its personnel perfect.
Feb 28, 2015
Was able to get an appointment at the last minute. (Which was very refreshing!)
Feb 27, 2015
I saw a much better effort to keep patients informed on what is going on when there is a extended wait time. And also pleased to find ample parking.
Feb 25, 2015
Dr. Winston and his staff were highly professional. I asked and was told about financial responsibility. I felt reassured when I left the Office. I would definitely recommend Dr. Winston's Office.
Feb 25, 2015
always feel comfortable in a great setting
Feb 25, 2015
i can think of nothing you might change on your services. every thing went just fine
Feb 21, 2015
I waited so long for Dr., I thought I was forgotten. I went looking for someone before It was explained why it was so long. It was taken care of quite soon
Feb 20, 2015
every thing very very good just keep up the work
Feb 19, 2015
I want to thank you for repairing my wife's glasses while she was waiting for me to complete my appointment. She purchased the the glasses from you a few years ago and it was very kind of you to repair them.
Feb 15, 2015
When my mom was being prepped for cataract surgery, she was asked if she knew why she were there or if she wanted surgery, and she didn't give her consent. She has short term memory loss. This should have been noted as a potential problem and dealt with, ahead of time. Fortunately, I have power of attorney, but didn't have proof with me. Rinni and others were very helpful and efficient, finding my mom's attorney to request faxed documentation, and keeping the process moving. The page with the medication regimen with photos was extremely unorganized, so was confusing or even contradictory. I would have given a sixth grade class a D. I believe you would have better results, and patients would have less anxiety, if it were written, clearly. I always look forward to visiting your office.
Feb 11, 2015
You need to work on your wait time better, ie hire more staff.
Feb 11, 2015
My first time, and my best experience in a medical clinic Dr. Winston is a great person and his staff is the best
Feb 6, 2015
Your assistant is so nice and pleasant and very informative.
Feb 3, 2015
Got there early for my appointment but was taken almost right away. Really liked the doctor and how he explained everything to me when he was doing the exam. Have told several friends to think about going for their eye exam there.
Jan 31, 2015
WAITED ONE HOUR AFTER ARRIVAL TO SEE FIRST PERSON FOR EXAMINATION. COMMENTED ON THE CHAIRS IN THE EXAM ROOMS BEING VERY SLIPPERY. COULD BE A PROBLEM OF FALLING
Jan 31, 2015
I learned so much in my visit and I felt I received excellent care. The doctor was able to diagnose my eye gland problem and explained in great detail how I can get well. I feel like I was treated exceptionally well by everyone.
Jan 30, 2015
I was not scheduled to see my DR. Even though the appt. was made a year in advance. Thankfully I was put in so I could see her. When I asked for my pills I was given the wrong ones I could not afford but because I did not want to miss my taxi and they had already been billed I took them rather than argue further. I returned them when I came for my glasses. I was there over three hours.
Jan 29, 2015
Dr. Louie is always so warm, so charming. Shevis the only person who has remained a professional all the many years I have known her. Dr. Louie exceeds all expectations. I always leave her office happy & totally satisfied..
Jan 28, 2015
Excellent family of care at your office. I appreciate the care given to me and my wife.
Jan 27, 2015
I can't think of a thing that needs changing. Excellent service, everyone is smiling & professional. You guys are doing a great job! This is definitely worthy of a 5 star review. Services received; cataract surgery, update on prescription for glasses. I sent my wife in to have her eyes checked I liked it so much.
Jan 24, 2015
My 10:a.m. appointment was for a check up. Did not leave until 11:30 a.m. While everyone was very nice, the 1 1/2 hour was a long wait for a check up. I think appointments could be scheduled more realistic.
Jan 22, 2015
I was extremely happy with my visit and do so appreciate the complete thoroughness of everyone. Your new office is gorgeous!!
Jan 21, 2015
I am glad that your service did not require a long wait like before! We were called about the time of our appointment. Your office is much larger and is has more comfortable waiting area. I would suggest to you to put up a sign " No LOUD CELL PHONES USE IN THE OFFICE" !!! Very annoying to have to listen to someone using the place to visit her friend/relative on the cell phone!
Jan 21, 2015
Great experience and excellent checkup results after my cataract surgery 2 years ago. Thx so much!!
Jan 19, 2015
went with understanding changing my eye care center however was told no new patients was very disappointed since was told something different
Jan 16, 2015
So glad you moved to Fullerton. Your new space is lovely.
Jan 14, 2015
Great staff, everything was very nice. a suggestion for a eye level mirror in hallway where you ask people to wash hands to put on contacts
Jan 13, 2015
Everything and everybody at your office is excellent, I feel good coming here! the girls in your optical dept. are so patient and gracious!
Jan 12, 2015
We waited for over an hour in the waiting room with no communication from anyone.
Jan 11, 2015
The receptionist was unwilling to answer a question upon my arrival.
Jan 11, 2015
I dread going to some businesses, but look forward to going here. Everyone is very calm and relaxed, and seems to help everyone else - including the clients, of course.
Jan 6, 2015
Very nice team member and the place was very clean
Jan 6, 2015
The cost for contact lens exam was higher than I have paid at other offices, the cost for contacts and lens for eyeglasses are too expensive so I will need to order those elsewhere. My exam was done in a friendly and professional manner and I felt completely taken care of. All personnel were very prompt friendly.
Jan 4, 2015
I enjoy the new office setup.
Dec 27, 2014
It was my first visit to the new facility and parking options were not clear. The girl at the desk explained them, will try next time.
Dec 27, 2014
This was the first visit I've had in years that did not require me to wait less than an hour, minimum. Once with the doctors or staff, I feel well cared for and in professional hands. Until I feel confident that the wait time is consistently more reasonable, I will hesitate to recommend to others.
Dec 24, 2014
My appointment was for 8:00 am. I did not see a doctor until 9:20.
Dec 24, 2014
Excellent workup on our son who has Cerebral Palsy and unable to speak. Will recommend to all.
Dec 20, 2014
The whole team is professional and fantastic!
Dec 19, 2014
I am always very pleased with my visit to dr winstons office
Dec 19, 2014
I am very happy with the attention and services.
Dec 19, 2014
You can be sure that I will recommend Dr. Winston: he is the best, and so is all of his staff!!
Dec 17, 2014
loved your new location and office.
Dec 16, 2014
I always refer anyone with eye problems. The vision in my right eye is so much better. The eye that was crossed is seeing a straighter image now. How did that happen?
Dec 14, 2014
The visit was great! Like going to the Ritz Carleton. Merry Christmas and happy holidays to all. Thanks, Bill Beach
Dec 11, 2014
Great staff, clean office, Dortor addressed all of my questions and concerns
Dec 11, 2014
Friendly and knowledgeable staff.
Dec 8, 2014
Everyone did his job thoroughly and filled in for others. My mom skipped breakfast, was hungry, and Alex offered a banana. She returned with her banana and granola bar. Everyone seemed knowledgeable and was very helpful. It seemed like the employees wanted to be there, which made me want to be there.
Dec 7, 2014
I have been a patient of Dr. Winston for over 30 years. He is simply the best in his field!
Dec 4, 2014
would change nothing...when it isn't broken, don't fix it?
Dec 1, 2014
2 hour wait time from arrival was too long.
Nov 30, 2014
The wrong lens was implanted and then I am expected to pay for half of the correction. Why would their mistake be at my expense?
Nov 29, 2014
I arrived at 9:15 for a 9:30 appointment. I left at 12:10
Nov 28, 2014
Great service and wonderful staff but took way too long to be seen.
Nov 26, 2014
I like your new office. I still wish you were back on La Mirada Blvd. But, this is going to work out fine.
Nov 25, 2014
As always, everything was great. I appreciate the time that Dr. Winston took in having me take the additional test and explaining my visual situation.
Nov 23, 2014
the visit deserves 5 stars.
Nov 23, 2014
I was sorry to leave Winston Eye Care for reasons mentioned to Dr. Louie.
Nov 23, 2014
I have lenses from cataract surgery. I was prescribed a pair of glasses but I think I need some corrective activism on my implant lenses. Lately, even with glasses, I have some blurry vision.
Nov 21, 2014
I was very pleased with my visit. The staff was very nice and I am glad I chose this office for my eye care.
Nov 20, 2014
I very much appreciate all the professional friendliness that all your staff conveys at all times.
Nov 20, 2014
Great Doctor and Great staff. Beautiful office in an convenient location
Nov 18, 2014
my only recommendation it is for you to see the patients on time of the appointment, the patients arrive on time but the have to wait to be called, in my case i had to wait about 30 minutes and i was about to re-schedule my appointment because i have to be in another place after my appointment. Thanks.
Nov 17, 2014
There is nothing I would change.
Nov 13, 2014
. I am trying to get my spouse to use his services
Nov 12, 2014
The benefit of the surgery was explained to the patient's son but wasn't explained to the patient herself. She wasn't sure she wanted the surgery and now she is not comfortable with having the surgery at your office.
Nov 7, 2014
We were there two hours. That seemed like long time. We understand the construction and all. Love the people, but not the wait!!!
Nov 7, 2014
All the technicians did excellent work, as usual. All staff members were very professional. Dr. Louie is simply amazing. She's very thorough, good natured and really puts you at ease. She's the best!
Nov 7, 2014
The wait time is usually anywhere around 30-45 minutes. The front office is very unorganized and at times not very professional. The dress code needs to be updated as its very relaxed, too relaxed for me.
Nov 5, 2014
I am always pleased with my visit to dr winston
Nov 1, 2014
The waiting time between every stage of the exam was excessive, especially for a past patient. Dr.W was great.
Nov 1, 2014
I took my young boys(1 and 4) and the staff was so nice and patience with them. Myra was so good and helpful with them. Thank you for the great experience.
Nov 1, 2014
Front desk was very helpful and the nurse was thorough with the exam and pleasant. I waited too long in the hallway and in the exam room for Dr. Winston. He was fine when he arrived - I had a 1:20 appt. and didn't leave until 3:30. Maybe you are scheduling too many appointments.
Oct 31, 2014
Everyone was very friendly, except the young lady on the left of the reception area. As I was approching the desk she let out a large yawn. She was standing and completely ignored that I was standing in front of her. No sorry, no nothing and sat down. She looked totally board with her job. The other receptionist was friendly. EVERYONE else was very friendly, even if it was a smile in passing. I am very happy with your services.
Oct 26, 2014
Love the free parking, elevator, and know it will be great when the construction is complete. A very friendly staff and Drs.
Oct 25, 2014
Lovely staff and efficient office.
Oct 25, 2014
Hope your office will look nie once all the remodeling is complete.
Oct 24, 2014
Everytime I have an appointment I have to wait at least an hour to see anybody and then if I have to see 2 people, it is a long wait in between. I had to probe to get the bottom line expense on my procedure. No one really had an answer without asking around.
Oct 23, 2014
I know I am not the only one who will be VERY glad when the construction is finished!Its been going on waaaay too long!
Oct 23, 2014
Would like to order Persol frames
Oct 22, 2014
Everything was nice and everybody was nice
Oct 21, 2014
No complaints here. I've been a patient for 11 years, and I love the people and glasses selection. The girl who checked my eyes before going to see the doctor was awesome. It was my first time seeing her. The eye doctor was friendly as usually and always professional. A+++
Oct 19, 2014
I know I wasn't the only patient who waited a long time. One lady was still waiting when I came out.
Oct 14, 2014
My vision was even better and the discomfort was much less than after the first shot. I thought about the fact that I am taking a blood thinner. I am sure that you have it listed.
Oct 13, 2014
I didn't mind waiting, I know each person takes more time than others. The Doctors are busy. Thank you Margaret
Oct 10, 2014
All went well as usual. Appreciate the friendly manners of everyone, from Dr. Winston to the receptionist.
Oct 9, 2014
Everyone is very professional and attentive. My visit was a memorable one. I enjoyed the staff very much.
Oct 9, 2014
The staff is very good but the wait times are too long. I referred a friend but she had to leave after a wait of close to 60 minutes
Oct 5, 2014
just keep up the good work or set-up! thanks...
Oct 5, 2014
the last visit I waited for over 45 miniutes until I was called. nobody said anything to me until they called my name. I was there for 2 hours.
Oct 3, 2014
I am very satisfy with the services provided
Oct 3, 2014
The only problem is the long wait.
Oct 2, 2014
Despite waiting close to 30 minutes to be seated (past my appointment time), my examination and all of the staff were very good.
Oct 1, 2014
Everyone was friendly and helpful.
Oct 1, 2014
nothing. the staff & dr. was very friendly and knowledgable. many thanks
Oct 1, 2014
Dr. Louie continues to be an excellent communicator and clinician. The women in the the optical department are always helpful and very patient. I look forward to visiting the office when construction is done. I am sure that it will add to the overall experience.
Oct 1, 2014
The staff is always friendly, knowledgeable and professional. The technical staff is competent, patient and well versed with the technology. Much appreciated. Most notable area of improvement --- over scheduling and wait times. H. A. Payne
Sep 30, 2014
The wait time is my biggest stumbling block to referring others to Dr.Winston. I don't recall ever spending less than 2 hours in the office, no matter what the procedure. The doctor and his colleagues are very professional and thorough, but the wait time really distracts from the whole experience.
Sep 30, 2014
Have been a patient for years. Very good service and doctors.
Sep 30, 2014
I have always been pleased with the staff
Sep 30, 2014
for my first experience with Winston was Great. I have already recommended my Wife to you and she is excited to try you. Thank you for the great experience.
Sep 29, 2014
My last visit was to correct the mistakes made on my new glasses, after reexamining my eyes it was determined that the measurements were wrong. the lady that fitted me for new glasses was very through in determining the correct measurements.
Sep 29, 2014
My visit was terrific and I like the new clinic.
Sep 29, 2014
I started going to Dr. Winston a few years ago knowing that when I need cateract surgery it could be done by his him. Now I understand that he isn't associated with PIH and I'll have to find one that is. Very disappointed and next year I'll look for one in my area, which is close to where you moved from. Oh darn!
Sep 29, 2014