Volunteer Eyecare - Chapman Hwy

Volunteer Eyecare

Star Star Star Star Star 114 Reviews

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Reviews

StarStarStarStarStar Great experience  —    (Patient since 2018)

This is the first time I visited you, I had had the feeling I was in good care ...


StarStarStarStarStar A very pleasant experience. Friendly, courteous... —    (Patient since 2015)

A very pleasant experience. Friendly, courteous and professional staff in a low-pressure environment. Service to customer came across as the #1 priority.


StarStarStarStarStar Efficient professional service at every turn . . . —    (Patient since 2018)

I have never had an eye health exam and fitting for contact lenses performed in such a thorough and time efficient manner. From the moment I walked in until I left, (less than 30 minutes later), the experienced staff provided professional service at every turn, including answers to every question I had - from insurance-related questions to recommended contact lens solutions.


StarStarStarStarStar Excellent service, promptly addressed my questi... —    (Patient since 2018)

Excellent service, promptly addressed my questions and concerns in regards to vision changes and prescribed appropriate lenses. All the staff and the were courteous and helpful.


StarStarStarStarStar  —    (Patient since 2014)

I love the entire office staff. They are always friendly and kind.


StarStarStarStarStar This is our second year going to Volunteer Eye ... —    (Patient since 2017)

This is our second year going to Volunteer Eye Care for an annual check and glasses. It has been a very good efficient and thorough exam and process. Will definitely continue to go here for our eye needs


StarStarStarStarStar Friendly folks.....supplied more info on my car... —    (Patient since 2018)

Friendly folks.....supplied more info on my care than I expected.


StarStarStarStarStar The staff and doctor here are wonderful! From t... —    (Patient since 2018)

The staff and doctor here are wonderful! From the moment I walked in, everyone was welcoming and professional. Highly recommended!


StarStarStarStarStar Hard working very friendly staff —    (Patient since 2018)

Very friendly and patient staff. They work very hard in getting all the insurance coverage you may have to cover your expenses!


StarStarStarStarStar Great place. —    (Patient since 2015)

Great staff. Dr. Wayne is super.


StarStarStarStarStar Volunteer Eyecare is an awesome place to go get... —    (Patient since 2018)

Volunteer Eyecare is an awesome place to go get ur eyes checked. Very friendly n clean n child friendly. Loved my visit


StarStarStarStarStar Very friendly and helpful. —    (Patient since 2018)

Very friendly and helpful.


StarStarStarStarStar Our experience was great! The first time my dau... —    (Patient since 2018)

Our experience was great! The first time my daughter was excited and not scared of a medical professional. Everyone was so nice a professional and made my Julie feel so much better about seeing Drs. Thanks so much.


StarStarStarStarStar I enjoyed my visit to volunteer eye care. The s... —    (Patient since 2018)

I enjoyed my visit to volunteer eye care. The staff was very friendly and knowledgeable. And the doctor told me more about my eyes than my other eye doctor did. I will be going back


StarStarStarStarStar Great people! Excellent service and quality fra... —    (Patient since 2016)

Great people! Excellent service and quality frames.


StarStarStarStarStar Excellent experience! Was able to make my appo... —    (Patient since 2018)

Excellent experience! Was able to make my appointment online, which was very convenient for me. Staff and Dr. were all very helpful, friendly and efficient. Zero complaints!


StarStarStarStarStar Very friendly staff and the doctor took her tim... —    (Patient since 2013)

Very friendly staff and the doctor took her time and asked questions then explained everything to me in a way I understood.


StarStarStarStarStar Everyone was very friendly and helpful! A relax... —    (Patient since 2018)

Everyone was very friendly and helpful! A relaxing atmosphere.


StarStarStarStarStar Excellent service. My first visit. —    (Patient since 2018)

Excellent service. I managed to get in on the same day I called thanks to a cancellation. It was my first visit and they were very helpful. Dr. Poveromo was excellent and I would highly recommend her. The office staff where also helpful and helped me choose new frames for both my regular glasses and y sunglasses.


StarStarStarStarStar Excellent staff, wonderful Dr. —    (Patient since 2016)

Excellent staff, wonderful Dr.


StarNo StarNo StarNo StarNo Star CLEAN EQUIPMENT AFTER/BEFORE EACH PATIENT. I ... —    (Patient since 2018)

CLEAN EQUIPMENT AFTER/BEFORE EACH PATIENT. I visially saw the oil from people's faces. Disgusting.


StarStarStarStarStar Very friendly and knowledgeable staff and carin... —    (Patient since 2014)

Very friendly and knowledgeable staff and caring people really know what they are doing at Volunteer eyecare.


StarStarStarStarStar Comprehensive Exam —    (Patient since 2018)

The staff and Dr. Connell performed a comprehensive exam on my eyes and I left with the knowledge of my current status and what look for and expect in the future.


StarStarStarStarStar Staff was friendly. Dr Connell was great!!. —    (Patient since 2014)

Staff was friendly. Dr Connell was great, as always, making me welcomed and helped me understand everything about my current eye status.


StarStarStarStarNo Star Overall Good experience  —    (Patient since 2018)

The doctor was nice. There is a good selection of frames to choose from. We got in to our appointment in a timely manner. It had been several years since our family had been for an eye exam & we were impressed with the thorough exam.


StarStarStarStarStar Wonderful staff! The ladies are always welcomin... —    (Patient since 2017)

Wonderful staff! The ladies are always welcoming and quick to help with questions, concerns and service


StarStarStarStarStar They were very efficient, polite and happy to h... —    (Patient since 2018)

They were very efficient, polite and happy to help you.


StarStarNo StarNo StarNo Star Sneaky —    (Patient since 2013)

Good quality service just make sure you ask what your insurance doesn’t cover because they will slide an out of pocket charge in on you.


StarStarStarStarStar I and my family have been going to Volunteer Ey... —    (Patient since 2018)

I and my family have been going to Volunteer Eyecare for a few years now. I can't say enough nice things about this practice and I know I am being well taken care of. Everyone there is great!!


StarStarStarStarStar Very friendly and extremely helpful at front de... —    (Patient since 2016)

Very friendly and extremely helpful at front desk . Dr Connell is extremely kind friendly and puts you at ease immediately. I’ve already recommended to several friends!


StarStarStarStarStar Excellent staff and knowledgeable  —    (Patient since 2018)

The front office staff, the doctors, and everyone in this office was a pleasure to be around. They were extremely knowledgeable and friendly. Highly recommend.


StarStarStarStarStar Wonderful, friendly office.  —    (Patient since 2018)

Wonderful, friendly office. I had to bring my toddler and they were great with her and made us feel so welcome. All my concerns and questions were addressed. They were quick but thorough. Will continue to get my family’s exams done here.


StarStarStarStarStar Friendly and helpful staff. I'm a new client an... —    (Patient since 2018)

Friendly and helpful staff. I'm a new client and they made the process easy.


StarStarStarStarStar You all in thst office are the grestest —    (Patient since 2018)

You all in thst office are the grestest


StarStarStarStarStar Great visit, info and exam, thanks!!! —    (Patient since 2013)

The exam was thorough and everything was explained in detail. The staff was welcoming and friendly.


StarNo StarNo StarNo StarNo Star Your prices are much too high compared to other... —    (Patient since 2017)

Your prices are much too high compared to other eye care providers. You quoted new lenses for my current frame at $575. I went back to costco and bought the same premium lenses for $157.


StarStarStarStarStar Very friendly staff , nice clean environment, ... —    (Patient since 2017)

Very friendly staff , nice clean environment, knowledgeable staff ...I was treated with respect and I felt completely impressed with my visit


StarStarStarStarStar Very friendly! Everyone was nice and welcoming.... —    (Patient since 2017)

Very friendly! Everyone was nice and welcoming.


StarStarStarStarStar The entire staff was professional and very frie... —    (Patient since 2017)

The entire staff was professional and very friendly.


StarStarStarStarNo Star Very Nice, Flawed Online —    (Patient since 2017)

The customer service was very pleasant. The exam was short, but thorough. However, their online service to schedule appointments is flawed. When I showed up for my appointment I scheduled, their records did not match the confirmation email I received. They promptly rescheduled me, but I was a little frustrated. Doctor was super nice, and the exam was quick, so I like the clinic.


StarStarStarStarStar Absolutely impressed with friendliness. Very ni... —    (Patient since 2017)

Absolutely impressed with friendliness. Very nice and very prompt. Doctor and girls were all impressive. Thank you Donna


StarStarStarStarStar Courteous and professional service, very refres... —    (Patient since 2017)

Courteous and professional service, very refreshing...


StarStarStarStarStar Volunteer Eyecare treats my wife and I like fam... —    (Patient since 2014)

Volunteer Eyecare treats my wife and I like family. They are easy going and customer service minded. They are quick to address any issues we might have and ready to resolve them. If you are looking for quality eye care and people who care, look no further.


StarStarStarStarStar Great Care, Trusted Provider —    (Patient since 2017)

I was impressed by the careful and thorough exam and explanation by the eye care physician. The staff was friendly, kind and helpful. I trust Volunteer Eyecare to provide my long term eye care and refer me to a specialist if and when needed for more serious eye issues such as cataracts. The Patient Portal needs some work; it is hard to read, too detailed in descriptions intermingled with individual care results. It also contained several inaccuracies when I set up access and reviewed initial reports and information - a little too automated perhaps. However, portal issues of various sorts are a rather common problem as all health care providers struggle to implement new electronic record keeping, and I presume this will get better over time.


StarStarStarStarStar Exceptional Experience  —    (Patient since 2016)

I am always so pleased with my experience at Volunteer Eyecare. The staff is friendly and efficient. I have never waited past an appointment time. I see Dr. Connell and he is always personable, friendly, and thorough.


StarStarStarStarStar Energetic and knowledgeable staff!  —    (Patient since 2016)

My husband and I went for a much needed and overdue check up and we were blown away by this office. The optometrist was very knowledgeable for both mine and my husbands unique situations & gave us information that was easy to understand. He is passionate about his job; you can tell by the way he speaks to you as both a person and a patient. They were able to get us in very quickly and were sympathetic to our needs as young parents.


StarStarStarStarNo Star Not bad! —    (Patient since 2017)

My overall experience was very good, and overall very decent. My only small complaint is that I feel (key word: feel) like, based on what was explained to me prior to my appointment, and based off the paperwork as I had interpreted it, I was mislead on what I would be paying out-of-pocket for my initial visit. I was under the impression that the exam ($15 co-pay on my end) was inclusive of a contacts exam, but contact fitting exams are actually $75 on top of my co-pay. I was also lead to believe it was inclusive because I went out of my way to fax a copy of my eyeglasses prescription to you guys. Either way, I understand the charges now, I'm happy to pay for the care/services I received, the staff was very courteous and helpful, and the flexibility of hours for appointments during the week is convenient because I work multiple jobs. I'm also happy to have a vision care provide that is about half a mile from home, instead of all the way across town (used to have Stanton Optical). Thanks for your time, I hope my review can be of use to Volunteer Eyecare :)


StarStarStarStarStar Wonderful staff!  —    (Patient since 2014)

Wonderful staff! Needed new frames. The staff member assisting me was very patient and honest with her opinion for each frame I tried on until we found the right frame for my coloring and face shape.


StarStarStarStarStar Front desk staff very friendly and helpful. Dr ... —    (Patient since 2017)

Front desk staff very friendly and helpful. Dr Caroline Poveromo was fantastically helpful, offering alternates in contact to test and determine where I am most comfortable. I would strongly recommend this location to any and all of my downtown Knoxville friends.


StarStarStarStarStar Fantastic service. You guys now have a regular ... —    (Patient since 2017)

Fantastic service. You guys now have a regular patient and customer as long as I am living in Knoxville.


StarStarStarStarStar Volunteer Eye staff is professional, knowledgea... —    (Patient since 2013)

Volunteer Eye staff is professional, knowledgeable, and care about the patients and the follow-up. Dr. Connell is great, explains his procedure during the exam, and is always thorough. He takes his time and cares.


StarStarStarStarStar Cares About the Patient and The Eyes —    (Patient since 2013)

Dr. Conner is efficient, explains thoroughly the changes in your eyes and his recommendations fit the needs of the patient.


StarStarStarStarStar  —    (Patient since 2014)

Great service and friendly staff.


StarStarStarStarStar My elderly mother, who was visiting from out of... —    (Patient since 2017)

My elderly mother, who was visiting from out of town, was experiencing an allergy related problem. I called Volunteer, they examined and got her treatment immediately. Thank you to the wonderful staff!


StarStarStarStarStar The staff was friendly and I was seen in a time... —    (Patient since 2017)

The staff was friendly and I was seen in a timely manner.


StarStarStarStarStar  —    (Patient since 2017)

Very friendly and helpful staff, will absolutely recommend.


StarStarStarStarStar Thanks for helping Veterans! —    (Patient since 2017)

Thanks for helping Veterans with long waits at VA clinics, by seeing the overflow from local va clinics, who would have had to wait six months or longer for an available appt. Thank you for your service.


StarStarStarStarStar I am very impressed with the customer service a... —    (Patient since 2017)

I am very impressed with the customer service and professionalism


StarStarStarStarStar The staff members were very attentive and profe... —    (Patient since 2017)

The staff members were very attentive and professional. Dr. Connell is awesome.


StarStarStarStarStar LOVE this place!  —    (Patient since 2016)

LOVE this place! Everyine is really friendly and helpful. I feel very well cared for whem I'm there.


StarStarStarStarStar Everyone at Volunteer Eyecare was very friendly... —    (Patient since 2017)

Everyone at Volunteer Eyecare was very friendly and kept me informed of every process while taking care of me. I appreciate the clear answers that were given to my every question. Thank you for taking such good care of me!


StarStarStarStarStar Great staff and the Doctor was the best I found... —    (Patient since 2017)

Great staff and the Doctor was the best I found in the area. Left will no unanswered questions.


StarStarStarStarStar Love going there they are caring and friendly.... —    (Patient since 2015)

Love going there they are caring and friendly.


StarStarStarStarStar It's always very easy to come in there. I never... —    (Patient since 2012)

It's always very easy to come in there. I never have to wait too long and everyone is very friendly


StarStarStarStarStar Everyone I came in contact with at the Knoxvill... —    (Patient since 2017)

Everyone I came in contact with at the Knoxville office was so nice and helpful.


StarStarStarStarStar Thanks for. Your professional services and than... —    (Patient since 2017)

Thanks for. Your professional services and thanks for birthday card I look forward to seeing you in the future for all my eye care needs you and your staff we're very great


StarStarStarStarStar Great adulting experience —    (Patient since 2017)

Everyone here was very helpful and informative. I always felt like any reservations I had were acknowledged and comforted. They are good at what they do and personal enough to make you feel important. Will definitely be returning!


StarStarStarStarStar I was able to easily schedule an appointment fo... —    (Patient since 2014)

I was able to easily schedule an appointment for a time that was convenient and processes changes to my insurance without any trouble. Very helpful and professional staff!


StarStarStarStarStar I already told a friend about my visit. —    (Patient since 2017)

I already told a friend about my visit.


StarStarStarStarNo Star Good service!  —    (Patient since 2014)

The contact lens fit fee is something that I have never had to pay before and honestly it was kind of annoying. An extra $60 for you to put me in the same contacts that I have always worn seems a bit much. Especially with insurance there to cover other stuff. It just seemed like an almost scam way to make more money. Hopefully not though. I really enjoyed everything else though. Friendly staff. Knowledgeable doctor. Everything else was great.


StarStarStarStarStar My visit was excellent I appreciate the staff a... —    (Patient since 2017)

My visit was excellent I appreciate the staff and Dr Connell for taking time with me and explain the testing results and going the extra step to make sure my eyes are healthy and fitted properly staff giving me a great discount on my glasses


StarStarStarStarStar Everyone was very friendly and efficient. Will... —    (Patient since 2017)

Everyone was very efficient and friendly. Will definitely come back.


StarStarStarStarStar Very organized, clean and efficient. —    (Patient since 2014)

Very organized, clean and efficient.


StarStarStarStarStar .. —    (Patient since 2017)

Every aspect of my visit was very good, very professional, very impressive.


StarStarStarStarStar Everyone was so helpful, kind and patient. —    (Patient since 2012)

Everyone was so helpful, kind and patient.


StarStarStarStarStar Best eye care ever —    (Patient since 2017)

I am so impressed with Dr Connell and the staff. There is no rush to get you out the door. They make you feel comfortable and relaxed.


StarStarStarStarStar Friendly staff nice atmosphere —    (Patient since 2017)

Friendly staff nice atmosphere


StarStarStarStarStar This is the best eye doctor office EVER! —    (Patient since 2013)

This is the best eye doctor office I've ever visited. The staff is all warm and welcoming, knowledgeable and friendly. I feel like my eyes have been thoroughly examined and I'll have the best prescription available.


StarStarStarStarStar The personnel were excellent in every way.  —    (Patient since 2012)

The personnel were excellent in every way.


StarStarStarStarStar Great and friendly service. Always quick and ea... —    (Patient since 2013)

Great and friendly service. Always quick and easy appointments. I have referred several friends.


StarStarStarStarStar Very efficient and friendly service. —    (Patient since 2012)

Very efficient and friendly service.


StarStarStarStarStar Excellent doctor and staff. Love this place. —    (Patient since 2015)

Excellent doctor and staff. Love this place.


StarStarStarStarStar Very friendly staff all around. My eye exam was... —    (Patient since 2016)

Very friendly staff all around. My eye exam was thorough, and the doctor discussed my results and possible corrections without pressure. She was very trustworthy. Front office staff was patient and accommodating and gave me valuable feedback.


StarStarStarStarStar Awesome Eye Doctor —    (Patient since 2014)

I have truly appreciated how kind the doctor has been to my daughter, my husband, and I! High quality care and kind professionalism!


StarStarStarStarNo Star They were nice and friendly and I was taken bac... —    (Patient since 2016)

They were nice and friendly and I was taken back quickly, but once I was done with the assistant, I sat in the back room for about 20 minutes without anyone coming in.


StarStarStarStarStar The best exam and customer service that I've ha... —    (Patient since 2016)

The best exam and customer service that I've had in years


StarStarStarStarStar Very friendly staff. Very knowledgable and help... —    (Patient since 2013)

Very friendly staff. Very knowledgable and helpful


StarStarStarStarStar Great staff, very friendly and he... —    (Patient since 2016)

Great staff, very friendly and helpful


StarStarStarStarStar  —    (Patient since 2016)

Very pleased with my visit. Staff was very friendly and very professional. Would highly recommend to anyone.


StarStarStarStarStar A pleasant experience! Thanks!! ... —    (Patient since 2016)

A pleasant experience! Thanks!!


StarStarStarStarStar Dr is smart and conscientious... —    (Patient since 2013)

Dr is smart and conscientious


StarStarStarStarStar I thought the service was excellent and would gla... —    (Patient since 2016)

I thought the service was excellent and would gladly return here. This is a very competent and gracious staff.


StarStarStarStarStar Very knowledgeable and willing to help with any p... —    (Patient since 2016)

Very knowledgeable and willing to help with any problems, this was my first time at an eye doctor in Knoxville and I will be coming back


StarStarStarStarStar Every person at Volunteer Eye Care was kind, outgoing and wonderful! ... —    (Patient since 2016)

Every person at Volunteer Eye Care was kind, outgoing and wonderful!


StarStarStarStarStar  —    (Patient since 2016)

Probably the best vision exam and consultation I can remember. Dr. was very professional and explained the benefits of available options and the support staff provided helpful assistance in ordering contact lenses. Highly recommend this Group.


StarStarStarStarStar Whisked right in, to get a quick but thorough eye exam. The only complaint is that I was seen so ... —    (Patient since 2016)

Whisked right in, to get a quick but thorough eye exam. The only complaint is that I was seen so quickly, I was in the exam room before my free coffee was ready - but they brought that to me in the exam room, anyway. The doctor found stuff that wasn't a problem yet, but he'll be watching for a change in the future. Bringing my kids when it's time for their exams!


StarStarStarStarStar  —    (Patient since 2016)

It was great interacting with such helpful staff. Everything was on time for my appointment, the information from the doctor was thorough and helpful, and it was a comfortable friendly environment. I really appreciated the quality service I received.


StarStarStarStarStar Nothing. I have referred people to you already. Great place —    (Patient since 2014)

Nothing. I have referred people to you already. Great place. Though I had to set the appointment two weeks out because you were busy. Might consider getting an additional doc.


StarStarStarStarStar Incredible Service —    (Patient since 2015)

Every interaction I have had at Volunteer Eyecare had been wonderful. Upon opening the door everyone makes you feel comfortable. All employees are kind, caring, and professional.


StarStarStarNo StarNo Star When I undergone the initial testing to check my eye depth perception and my eye width... —    (Patient since 2016)

When I undergone the initial testing to check my eye depth perception and my eye width measurements, all of the equipment seemed a unsanitary. The glasses had finger prints all over the lenses and the temples/temple tips felt like they were oily and never really cleaned. The chin and forehead rests on ALL of the equipment felt oily and unsanitary. I hope it was residue from cleaning products, but (if I'm going to be honest) that didn't seem like the case. I would suggest better and regular cleaning of all surfaces that come into contact with patients. Positive note: The employees were very polite and courteous. The doctor was great and very easy to talk to. He explained everything before, during and after all the tests were conducted. It felt like he has great compassion for his patients and has a nice flow to his office.


StarStarStarStarStar Fantastic visit! —    (Patient since 2016)

One of the most pleasant eye exams I've ever had! The staff was very professional and Dr Connell was one of the most knowledgeable and friendliest persons I've ever met. My examination was a great experience from beginning to end and I would not hesitate in the least to recommend you to anyone needing your services. Keep up the good work!


StarStarStarStarStar Love this place!!! —    (Patient since 2013)

Great place for your eyecare needs!!! Courteous staff. Dr. Connell is great! Highly recommend!!


StarStarStarStarStar I had an excellent experience. Quick, not rushed. Friendly and informative —    (Patient since 2013)

I had an excellent experience. Quick, not rushed. Friendly and informative. All areas of excellent customer service were addressed. I had all my needs and questions fulfilled. I am very secure to entrust my optical needs to this professional and friendly staff. Thank You!


StarStarStarStarStar Great service  —    (Patient since 2015)

The staff is super friendly and very patient with questions. They listen to concerns and answer them. They are easy going and easy to talk with. Dr. Connell is extremely pleasant to work with and is very knowledgable when it comes to helping his clients.


StarStarStarStarNo Star Volunteer Eyecare —    (Patient since 2013)

I was a little late. Evidently an emergency and an extraordinarily busy day delayed my being seen. No problem. I understand. Overall a very pleasant experience as I was tended to by extremely competent professionals


StarStarStarStarStar Could not have asked for better customer service. Very thorough exam. —    (Patient since 2012)

Could not have asked for better customer service. Very thorough exam.


StarStarStarStarStar Great service. Will be back. —    (Patient since 2013)

Great service. Will be back.


StarStarStarStarStar was my first visit. Every step of the process was done in a very friendly, professional manner.  —    (Patient since 2016)

was my first visit. Every step of the process was done in a very friendly, professional manner.


StarStarStarStarStar Everyone in this office was courteous and kind —    (Patient since 2016)

Everyone in this office was courteous and kind. The doctor that I spoke with was determined and very helpful. He made this process easy and comforting. Thank you guys very much


StarStarStarStarStar Appreciate all the care I received, from all the staff and the Eye DR. Highly recommended. —    (Patient since 2016)

Appreciate all the care I received, from all the staff and the Eye DR. Highly recommended.


StarStarStarStarStar You are professional and knowledgeable. —    (Patient since 2013)

You are professional and knowledgeable.


StarStarStarStarStar Forgot to mark my contacts L & R...no worries! —    (Patient since 2015)

Forgot to mark my contacts L & R...no worries!


StarStarStarStarStar Very nice and knowledgeable staff.  —    (Patient since 2016)

Very nice and knowledgeable staff.


StarStarStarStarStar They were great ,keep up the good work  —    (Patient since 2016)

They were great ,keep up the good work