Reviews

Always go away knowing I am cared for professionally. The staff is always friendly.

Aug 12, 2019

I've used this office for many years. I've never had a problem with the level or type of service. I've mainly used them just for Prescription only, but recently I had an issue where my vision was a little blurry and the physician stayed late to help me figure out what the problem was.

Aug 12, 2019

Dr. Gertz is the best. I've been going to him for years. This last year his expertise and knowledge was the first step in saving my eye as I was experiencing a detached retina. He is never rushed and answers all of my questions in a way I can understand.

Aug 7, 2019

I love those peaple very friendly and helpful

Jul 27, 2019

The staff is a awesome group they know there job well and the Dr. is a very smart well educated man that is very helpful and really identifies what your eyes are doing .

Jul 8, 2019

The knowledge from the Doctor, the equipment that is used is the best

Jul 3, 2019

It's always a pleasure visiting doctor Gerdts' office. Appointments are scheduled appropriately with minimal wait time. Dr. Gerdts exams are thorough and he takes the time to make sure you understand your diagnosis and takes the time to answer any questions you may have. He advises you as if you were one of his own family members!

Jul 3, 2019

Excellent service and care

Jul 1, 2019

Very pleased with eye vision appointment for seven year old boy. Dr. Navid and the staff were very patient and great in all aspects - performing the thorough eye examination, providing both very good and proactive explanations, giving complete and digestible answers to our questions, selecting new frames, and gathering the measurements needed to ensure the new frame fit was optimal. Very please and highly recommend this doctor and the staff at this location.

Jun 26, 2019

My eye exam with the new dr. was great, very professional. When it came time to sit down and look at frames I was very put off by the unprofessional demeanor of the optician. She started saying, "wakey, wakey cooputer" and laughing. I took my prescription and left and had it filled elsewhere. I've been a customer for several years and always had great service from Debra. I was told she's no longer with your office, That's a huge loss for your practice.

Jun 26, 2019

Dr Gerdts is amazing. He is the only one who realized what was going on with our daughter’s eyes. After years of going to optometrists, he cared enough and had the expertise to help her with her vision. We had gone to so many optometrists in the Woodlands, Dr. Gerdts is hands down the best we have ever experienced. He really cares and is so knowledgeable. We are grateful to be in his hands.

Jun 20, 2019

Office is easy to locate, is clean and beautiful inside. Staff is friendly and polite to me. Dr Gerdts is awesome and knows his stuff. If you are looking for a warm and fuzzy place this is not it. but if you are looking for a dr that knows his business then this is the place to come. In all honesty I do not buy glasses here so I cannot comment on the staff that helps with that section. I have read the other posted reviews and I did not experience any of those things, but then I never go to a DRs office in a hurry or book another appt shortly after because this is A Drs appt the things do Not always go fast. I have no complaints.

Jun 20, 2019

Courteous, efficient and very knowledgeable professional staff.

Jun 19, 2019

Great service from the Doctor and his team.

Jun 19, 2019

I appreciate the reminders

Jun 17, 2019

From receptionist to the doctor, everyone was welcoming, kind, and engaging. They were all thorough and efficient with their exams and education on what I needed and what could help me in the future. The gentleman that helped me select and order my glasses was very kind and knowledgeable and did his best to get me the best deal possible. I will definitely continue with this clinic.

Jun 11, 2019

The staff at Vision Works are professional and very pleasant. We don't spend time waiting when we arrive for our appointments. They are ready for us when we get there and there are no delays. We will continue to look to Vision Works to supply our lasses and contacts in the future.

Jun 10, 2019

The doctors are great. Their assistants are wonderful. The front office staff is horrible. They are unorganized, unfriendly, and if you don’t want to purchase glasses in their storefront they are rude. I also just got 2 emails and a text today, telling me I was over due for eye exams, even though my daughter and I went last Saturday.

Jun 4, 2019

I like going to vision source because they are a full service provider.

May 20, 2019

Despite TRYING to get a copy of a contact prescription by COB on Thursday - the receptionist would not confirm the email address stating "yes, I have it" more than once since I called back again - and she emailed it to the incorrect address. I finally received the prescription on Saturday within 2 minutes of calling and RECHECKING the email address. The front staff is too difficult to deal with - I'm done.

May 13, 2019

Very professional but friendly. State of the art equipment.

May 11, 2019

Dr Gerdts is always thorough in his exam and staff are courteous and professional. His office has the latest equipment to diagnose your vision issues and he takes the time to explain the patients found conditions and answers questions.

May 9, 2019

Dr. G was very kind and patient when explaining the issues with my eyes and what testing is required to determine what next steps to take.

May 6, 2019

Dr Gerdts is fantastic. He has great bedside manner. He is smart and has the latest technology. His staff is friendly and efficient. I’ve been a patient for years

Apr 13, 2019

Dr Gertz is great with kids and adults of all ages. He takes the time to explain and is willing to go the extra mile for his patients.

Apr 8, 2019

Dr Gerdts is very thorough and has, for many years, exhibited great insight into the condition of my eyesight.

Mar 28, 2019

had great service on my recent visit

Mar 25, 2019

The doctors and their assistants are always so caring and detailed in the information I need for my best eye care. The office staff is just as amazing with warm welcomes and friendly, fast service. Eleven years as a patient and still happy!

Mar 24, 2019

Dr Gerdts is thorough and professional, always taking time to explain changes and treatment options. Mary was very friendly and knowledgeable, helping me pick frames for new prescription. I have been a client at Vision Source for years and always feel comfortable with all the staff.

Mar 23, 2019

I do not appreciate getting emails that state I am past due for my visit and when I do show up find I have to pay for services as my visit was too early and the vision insurance will not cover the charges. Since the error was that of the office staff I do not believe that should of been charged since it was their error. I actually received at least two emails that said I was past due for my annual examine and yet I was actually too early.

Mar 22, 2019

The staff and services are great. Belinda was knowledgeable and courteous while testing my eyes. thanks Randy

Mar 20, 2019

Very friendly and helpful staff a+

Mar 9, 2019

Dr. Gertz expertise and care and the staff of Vision Source are excellent! Their customer service is first class and very helpful and knowledgeable with all of my questions.

Mar 7, 2019

Great Staff and Doctor. They squeezed me in without an appointment. Very Happy with their service. Would recommend them highly

Mar 4, 2019

Good attitude and good atmosphere, 100% attention to the details

Feb 25, 2019

Dr. Gerdts is fantastic. He’s a pleasure to see and has given me recommendations that have really helped my eye health. The front office is very friendly.

Feb 23, 2019

The staff is very courteous and professional.

Feb 23, 2019

The office staff is very friendly and Dr. Gerdts is extremely thorough and knowledgeable.

Feb 20, 2019

Sad to say I did not have a pleasant experience and doubt will be back to this office. Upon arrival I was told VS was unable to verify my insurance. The receptionist stated she called me but I had no calls or voicemails on my phone. I provided her with my member ID once again (I had done this when I made my appointment several days prior) and magically, they were able to verify. I waited close to 30 minutes for my appointment due to an emergency, which is understandable. Upon initial examining, I was told I could either have my eyes dilated or have fancy pictures taken that would cost me $30. I had never before at any Optometrist clinic been given the two options- always just asked IF I'd like my eyes dilated. I elected to decline both options as that is my choice as a patient. The National Eye Institute recommends adults age 60 and older have their eyes dilated. I am a healthy 33 year old female with no medical conditions and no previous eye problems. To top it off, the doctor walked in and was very condescending due to me declining dilation and photos. He asked me if I've ever gone to a dentist and refused to open my mouth, because that's exactly what I just did by declining to have my eyes dilated. What a first impression! He then proceeded to tell me that he would be legally liable if anything goes wrong with my eyes down the road. If I get cavities or chip a tooth, can I hold my dentist liable too??? Lastly, I had no idea what my bill was going to look like at the end of the appointment until I checked out. It would have been nice to have at least an idea of the cost, since they had all of my insurance information. I was really hoping this would be my go-to place for my annual eye exams from now on and that I could refer my family and friends but it looks like we will be all be going elsewhere.

Feb 19, 2019

Super professional and efficient!

Feb 18, 2019

Always great and professional

Feb 14, 2019

Very professional. I would highly recommend this provider. All of the staff very very kind and friendly.

Feb 9, 2019

I don't like that as a patient you cannot just get your information emailed to you, they will email you to go create an account on a portal. People do not have time to create accounts for everything. Make it simple, make it easy send the email with my information instead of information on having to go access a portal to get it. They emailed me the survey without having me access a portal.

Feb 8, 2019