Vision Source - Woodlands
250
Reviews
Address:
285 Ed English Drive
Suite 100
Shenandoah
,
Texas
77385
View Map
Phone:
281-466-1700
Website:
www.visionsource-woodlands.com
Reviews
Dr Gertz is great. I’ve been going to him for y... — Robin S.
Dr Gertz is great. I’ve been going to him for years.
Jan 21, 2023
Amazing Service — Kari B.
Staff was very professional and helpful! Loved the frames we picked out.
Jan 12, 2023
I loved the staff and had great customer servic... — Marcus F.
I loved the staff and had great customer service. Everyone was very helpful and friendly.
Dec 30, 2022
Professional quick service — Jessica B.
Had a great visit. Everyone was great and professional. Picking out my glasses was quick and simple. Definitely recommend this place.
Dec 30, 2022
Dr Gerdts is very knowledgeable and office staf... — Esther W.
Dr Gerdts is very knowledgeable and office staff great to work with.
Dec 16, 2022
Wonderful Experience and The Best Staff! — Ce'ara B.
Dr Michael was extremely kind and patient. He helped us really understand the needs of both my eyes and my sons eyes. He explained everything in a manner of which I was able to understand. I didn't feel rushed because he took a great amount of time with us, answering our questions. He was very friendly, very kind, and very educated.
Dec 16, 2022
The entire experience was fabulous — Darren U.
The entire experience was fabulous from scheduling appointments, checking process, the technician who did the pre exam procedures/tests, the exam itself by the Doctor to the eye glass selection and fitting process done by Nick Rama. Everyone is professional, caring, and committed to the customer.
Dec 10, 2022
Dr Gerdts was able to identify my dry eye issue... — Lisa C.
Dr Gerdts was able to identify my dry eye issue. No other optometrist has taken the time to to do this.
Dec 10, 2022
Survey feedback... — Kelley H.
Y’all are awesome, Mike your personable, professional and a pleasure to partner with. The staff is always friendly, knowledgeable and makes the visit pleasurable. Thank you!
Dec 2, 2022
Adjectives: efficient, knowledgeable, communica... — Clifford S.
Adjectives: efficient, knowledgeable, communicative.
Nov 30, 2022
Great service by a service minded staff — Alan C.
Great service by a service minded staff
Nov 18, 2022
I took three of my daughters in for eye check u... — Alizah J.
I took three of my daughters in for eye check ups ant overheard the doctor state the we were wasting his time , Not sure if that is the way that a paying visit should be and of course will not return here at all have had better service at Walmart. At least they want my business.
Nov 9, 2022
Always very professional and informative. — Sally S.
Always very professional and informative.
Oct 27, 2022
I appreciate the doctor's thoroughness.Ria did... — Tracey C.
I appreciate the doctor's thoroughness. Ria did an excellent job preparing me for my exam. She was thorough, kind, gentle, and seemed to take her job very seriously -- like she really wanted to do well. I appreciate that. Very unusual these days.
Oct 24, 2022
— Angela H.
Dr. Gerdts is great. He is always so patient with my questions, even if I’ve asked the same question before, he still answers as if it’s the first time.
Oct 20, 2022
... — Carol W.
} am very pleased with with the service i get and the friends that I make.
Sep 28, 2022
— Lester M.
Very pleasant staff from front desk to Zoey and Dr. G was excellent. Thorough explanation of all procedures and questions asked.
Sep 23, 2022
Staff is courteous and professional. Dr Gerdts ... — Elizabeth N.
Staff is courteous and professional. Dr Gerdts is one of the best eye professionals I've been to. He is knowledgeable and takes the time to explain your eye health.
Sep 17, 2022
Extremely satisfied with all of the office staf... — Patricia J.
Extremely satisfied with all of the office staff. Dr. Gerdts.
Sep 16, 2022
Always enjoy my visits to Dr Gurdt. Very person... — Sidney F.
Always enjoy my visits to Dr Gurdt. Very personable and a great listener. Glad to find him! My eyes thank him!
Sep 10, 2022
— Amanda S.
Very nice office staff. They were short staffed the day I went and even then I barely waited to see the doctor and to then pick out my glasses. Everyone is so nice here and I enjoy going here over anywhere else.
Sep 1, 2022
I have been going to Vision Source for years, s... — Debbie L.
I have been going to Vision Source for years, since they were at the mall. Dr. Gerdts is amazing. I have complete trust in his abilities and put the care of my eyes in his hands with no reservations.
Aug 24, 2022
Always professional environment and caring staf... — Richard H.
Always professional environment and caring staff.
Aug 6, 2022
Dr. Gerdts and his entire staff are always frie... — Robert Z.
Dr. Gerdts and his entire staff are always friendly and very educated about everything and always know what to tell me. I couldn’t ask for a better office to visit.
Jul 7, 2022
Eye doctor very caring, explains well every det... — Marta R.
Eye doctor very caring, explains well every detail
Jun 30, 2022
The doctor and Paige were great. — Ashley M.
The doctor that did my exam was very thorough and polite as well as Paige although I was nervous. On the other hand the front staff made it difficult for me when it was time to pay due to refusing to print the statement out until I asked multiple times. As a visual person I cannot sign or pay for anything until I see the prices and what insurance is taking out especially with the way the economy is currently. The check out process as well as the presentation of the what you’re paying should be presented better while checking out.
Jun 28, 2022
Professional and friendly. Take care make sure ... — Margaret N.
Professional and friendly. Take care make sure everything is done correctly.
Jun 22, 2022
The front desk was very friendly and profession... — Michael M.
The front desk was very friendly and professional. Dr. Gerdts very professional explaining details about eye exams.
Jun 18, 2022
It was all done in a timely, professional and f... — Christie T.
It was all done in a timely, professional and friendly manner.
Jun 16, 2022
Dr Gerts and his staff always treat me well , t... — Paul C.
Dr Gerts and his staff always treat me well , they take the time to make sure they are thorough with exams, testing and fitting.
Jun 9, 2022
great customer service and fitting for our eyew... — Joel G.
great customer service and fitting for our eyewear.
Jun 8, 2022
Excellent care and service! They were very tho... — James K.
Excellent care and service! They were very thourough!
May 21, 2022
We never feel like he is rushed. — Joy K.
My husband and I have been patients of Dr. Gerdts for over 15 years. We each have specific issues with our eyes. My husband qhas double vision due to Parkinson’s Disease and I have extremely dry eyes. Dr. Gerdts spends how ever long it takes when discussing and examining our eyes. We never feel like he is rushing to see his next patient. That means a lot to us.
May 11, 2022
The service is always professional and polite. — Paul N.
The service is always professional and polite.
Apr 29, 2022
The entire staff was very friendly and professi... — Arthur G.
The entire staff was very friendly and professional.
Apr 23, 2022
Wouldn't see another... — Robert O.
Dr. Gerdts is amazing! He explains everything to my level of understanding and knows what the future holds for my eyesight. When it came time to change my vision/healthcare, I made sure I selected a plan that Dr. Gerdts accepted as there is no-one else I want to be seen by. Highly recommend him!
Apr 23, 2022
Excellent service. Eye problems identified and ... — Keith K.
Excellent service. Eye problems identified and diagnosed and a good plan put together to address my issues. Very confident in their work.
Apr 23, 2022
Bad experiences | lost my trust — Lisa T.
Front desk staff wasnt the greatest. Thats not my issue with this place. My issue is that I was prescribed the wrong prescription. It was too strong. Even after letting the OD know, I was made to believe it was right for me. Also, I had purchased glasses and they talked me into specific expensive lenses and I ended up having to go back and let them know these were not for me, they made me feel disorientated/nauseous. Even after they removed the specialty lens , the glasses still didnt seem right for me. Too zoomed in. After the OD kept telling me this was what I needed, I just resorted back to my older pair of glasses. I also had a bad experience with contacts. thats another story. Once I moved to a different state and went to a different Optometrist. They confirmed the perscription was stronger than what I needed. and THEN brought up how my prescription is very unique and asked if I wore glasses or contacts more, I said glasses. They said with my vision (far sighted in one eye and near in the other) I should have been advised to wear contacts everyday vs glasses. In addition to that, they asked me if I ever thought of LASIK. No I havent b/c not one talked to me about it. I then found out I just need LASIK in one eye to solve my problem (bc the other eye was almost 20/20). After that conversation I ended up getting LASIK a month later and healed perfectly. No more glasses or contacts.
Apr 13, 2022
Great to deal with — Jimmy H.
I have been with them for years. They have always given great service. And they care about you and your situations, and needs.
Apr 11, 2022
I have been a patient of Dr Gerdtz for over 10... — Jonathan L.
I have been a patient of Dr Gerdtz for over 10 years and recommend him to anyone looking for a thorough eye exam. He has modern equipment, a well trained staff, and doesn’t rush you through the exam, He clearly explains what he sees and shared what is good and also what is of concern. I highly recommend him.
Mar 31, 2022
Staff is always friendly and very helpful. — Stacee H.
Staff is always friendly and very helpful.
Mar 24, 2022
Every year my daughter and I specifically see D... — Kimberly B.
Every year my daughter and I specifically see Dr. Gerdts. He is very thorough and I can’t say enough how great his patient care is.
Mar 23, 2022
Dr Gertz is a great eye doctor. Very thorough a... — Gary F.
Dr Gertz is a great eye doctor. Very thorough and knowledgeable
Mar 19, 2022
Highly recommend Dr. Gerdts. He is very knowled... — Annie M.
Highly recommend Dr. Gerdts. He is very knowledgeable and efficient. A friend referred me and I’m grateful!
Mar 2, 2022
Dr. Gerdts is the best. He has saved my vision... — Mickey M.
Dr. Gerdts is the best. He has saved my vision more than once.
Feb 9, 2022
My husband and I have been going to Dr. Gerdts ... — Teresa B.
My husband and I have been going to Dr. Gerdts for years. He is up on all eye issues including new issues and treatments. He makes sure he has new equipment that can help his patients and treatments. Always patient and tries to answer all questions.
Feb 9, 2022
In and out quickly, both doctors are good, and ... — Randall L.
In and out quickly, both doctors are good, and the staff is cool.
Feb 7, 2022
Friendly staff, no wait time and very professio... — Larry L.
Friendly staff, no wait time and very professional services.
Jan 31, 2022
Great staff and beautiful spacious office — Carmela D.
Dr. Gertz and his entire staff are wonderful! They are very patient and kind seeing my 88 yo mother in law.
Jan 15, 2022
Great Dr & staff — Mary P.
Dr Gerdts is very kind & knowledgeable. The staff is great & very helpful. I have been using this group for several years & have always been very pleased.
Jan 5, 2022
Great service and helpful people The form fill... — Bipinchandra S.
Great service and helpful people The form filling was a little hoockey
Jan 4, 2022
Excellent service — Louise B.
Excellent eye exam and excellent service selecting glasses!
Dec 11, 2021
Too expensive for the cost and total for just ... — Sharon G.
Too expensive for the cost and total for just glasses.
Nov 29, 2021
Keep up the outstanding work — James M.
The staff at Vision Source in the Woodlands is amazing and all of my visits are very thorough. Keep up the outstanding work.
Nov 6, 2021
Great Eye Doctpr — Suresh R.
Dr. Gertz is a great doctor. We have been using him for over ten years and would highly recommend him and his staff & office.
Oct 23, 2021
The $30 surcharge for missed appointment makes ... — Mark M.
The $30 surcharge for missed appointment makes me feel threatened and frankly makes me think of finding an alternative despite the excellent care by doctor. Additionally, the forms and contracts are written very self serving for the practice and don’t provide the customer that their well being is any consideration.
Oct 21, 2021
The entire team was excellent. Great friendly s... — Ramon R.
The entire team was excellent. Great friendly service.
Oct 19, 2021
excellent! The Doctor is very honest! — Kimberly K.
excellent! The Doctor is very honest!
Oct 14, 2021
Great service for many years — Kimberly D.
I've been a patient at this Vision Source franchise since they were at the mall and am still with them at their 3rd location. This is the nicest one by far - plenty of parking and interior space. Dr. Gertz is wonderful and has always provided me with excellent eye care. Their selection of reasonably priced frames is outstanding.
Sep 23, 2021
The reception , which is at the glasses area, ... — Clement M.
The reception , which is at the glasses area, was very bad. Unfriendly, unprofessional and showed no interest. The medical staff is very good.
Sep 20, 2021
Been going to Vision Source for years - A+ — Brian S.
Been going to Vision Source for years. Been 100% happy with exams and care. They do a great job to take care of me.
Sep 18, 2021
A thankful patient — Eric H.
Really thorough with evaluation and treatment. When eye doctors had been involved this organization always asked for the ophthalmologist’s reports. This coordination is mandatory with eye issues.
Aug 21, 2021
Dr. Gerdt is excellent! — Shilpa V.
Dr. Gerdt has been taking care of our family for over 10 years and is really an excellent optometrist ! His office staff is very friendly and efficient too!
Aug 21, 2021
Knowledgeable doctor and great customer service... — Mohammad S.
Knowledgeable doctor and great customer services.
Aug 21, 2021
I would have put a 10 for recommend & 5 star ra... — John T.
I would have put a 10 for recommend & 5 star rating but a mask was required.
Aug 19, 2021
Dr. Gerdts is fantastic and he takes his time t... — Bess R.
Dr. Gerdts is fantastic and he takes his time to explain what is going on with my vision, how to keep it healthy and made sure that the knowledge and recommendations he is providing is clearly understood. I have a high confidence and trust with Dr. Michael Gerdts.
Aug 14, 2021
Prompt & Thorough — Travis F.
Prompt & Thorough Service. Staff is friendly and all my questions were answered.
Aug 3, 2021
Professional and friendly staff — Dennis B.
Professional and friendly staff, easy to work with and not pushy about eye Rx’s.
Jul 26, 2021
— Karen D.
In addition to regular vision services I have other conditions that need monitoring and treatment. They have amazing equipment and the knowledge to accomplish this. I absolutely trust Dr. Gertz and love how he shows me the test results and explains everything to me. Did I mention how nice and courteous their staff is too. I highly recommend Vision Source The Woodlands!
Jul 22, 2021
Staff are very friendly and helpful. Dr. Gertz ... — Josh P.
Staff are very friendly and helpful. Dr. Gertz id extremely knowledgeable and listens to what I have to say.
Jul 21, 2021
Dr. Gerdts — John R.
Dr. Gerdts is by far the best Optometrist that I've ever had the pleasure of working with. I've recommended a number of friends that have indicated the same thoughts after a few appointments. His ability to refer other specialists has been impeccable when needed.
Jul 21, 2021
— Joseph G.
Informed them about what our last doctor had set up for my wife about having her contacts set up as a medical necessity due to her vision and was told basically that now it wasn’t coded that way. They seemed to pull every excuse out to avoid helping the scenario. I mentioned the last doctor was with Vision Source as well and they just told me they are all independent. The billing lady just seemed dead set on shutting that down, even stating “but why”? Was not pleased with her attitude at all and has really changed my mind about continuing with this office going forward.
Jul 19, 2021
Highly recommended. — Andrew L.
I've been going to Vision Source for many years. I Love their service and their Doctors have alot of knowledge and know how to take care of you. Whether that be from a simple prescription to a Strange Eye issue, like I had. I would recommend this location to anyone in the area.
Jul 12, 2021
I have been see Dr. Gerdts for the last 8 year... — Denise K.
I have been see Dr. Gerdts for the last 8 years. Love his professionalism and knowledge. He is the best eye care professional!
Jun 17, 2021
Rude for no reason, I was just confused why it ... — Robert H.
Rude for no reason, I was just confused why it was so expensive after the insurance and I kindly asked what the cost of everything was and me still shocked they gave me attitude and talked to me like I was dumb, overall just not nice and it’s extremely overpriced.
Jun 7, 2021
All of the staff was very nice. Kind atmosphere... — Taylor B.
All of the staff was very nice. Kind atmosphere and people. Would definitely recommend this office to others
May 31, 2021
Dr Gerdts has provided me eye care for many yea... — Leonard D.
Dr Gerdts has provided me eye care for many years, always with a background of great knowledge and experience integrated with a caring attitude. His values have always been reflected in the quality of the support staff he gathers around him. This group in every respect is top notch.
May 26, 2021
Great Staff! Appt mostly always on time. Dr. Ge... — Rodney C.
Great Staff! Appt mostly always on time. Dr. Gertz is super professional, deeply involved with your care and education. Excellent Optometrist.
May 20, 2021
Great experience. Doctor very attentive. Staff ... — Vicki A.
Great experience. Doctor very attentive. Staff very friendly
May 17, 2021
Been using this eye Doctor for years, their ser... — Randy H.
Been using this eye Doctor for years, their service and hospitality is the best.
May 17, 2021
Staff and Doctor were excellent and professiona... — William W.
Staff and Doctor were excellent and professional, knew that they doing.
May 10, 2021
Everyone was polite and professional — Christopher E.
Everyone was polite and professional
May 6, 2021
Great experience — Kenneth T.
In one hour, I received eye exam, eye glass prescription and selected / ordered new pair of glasses. High quality experience with all aspects of my visit.
May 3, 2021
Great service! Love the people in this office! ... — Beatriz E.
Great service! Love the people in this office!
Apr 21, 2021
— Carolina H.
At one point there was a bit of frustration happening up front and the staff seamed a bit rude due to the insurance issue and service we receiving . However, once I explained to the girls we knew it wasn't their fault and that we get upset when insurances take our money and don't insure us all was good. They understood it was a Monday after all. LOL I believe that the person at the front greeting people as the come in should say hello and welcome in at first, then ask if the customer if they have a mask. Just a thought. It is all about service after all and we are all are each other mercy.
Apr 21, 2021
Staff and doctor were all friendly, knowledgeab... — Katherine H.
Staff and doctor were all friendly, knowledgeable, efficient, and kind.
Apr 21, 2021
Very professional atmosphere. Dr. Gertz is very... — Laura S.
Very professional atmosphere. Dr. Gertz is very knowledgeable and takes his time with you. I trust my eyes with Dr. Gertz! Supporting staff were very helpful. Selection of frames was amazing!
Apr 9, 2021
Very professional and Dr. Gertz is an amazing d... — Chandler F.
Very professional and Dr. Gertz is an amazing doctor!
Apr 7, 2021
Staff friendly and very professional. — Michael D.
Staff friendly and very professional.
Apr 7, 2021
Courteous People, very friendly and care about ... — Murphy G.
Courteous People, very friendly and care about you as both a client and patient. Very quick service without compromising quality. Great doctors and support staff.
Mar 31, 2021
Great customer service, quality glasses — Paula J.
Great customer service, quality glasses at a good price!
Mar 29, 2021
Grea atmosphere and professional staff. — Benjamin C.
Great atmosphere and professional staff.
Mar 23, 2021
The service was excellent. My concerns were ad... — Donald S.
The service was excellent. My concerns were addressed and positive steps taken to improve my vision.
Mar 13, 2021
Superb Dr & Staff — Michael M.
Pleasant, professional, prompt and super efficient. Dr is straightforward and explains all about your exam and what to look for in future.
Mar 10, 2021
Happy to find Vision Source ... — Donna E.
I relocated to Conroe from Shreveport, La. and am so happy to find Vision Source - Woodlands. The staff is professional, courteous and so friendly. Dr Holly Navid is awesome! I HIGHLY recommend Vision Source - Woodlands!
Mar 1, 2021
Awesome service!! Will definitely go back. — Jamie B.
Awesome service!! Will definitely go back.
Mar 1, 2021
You all are the best! Great people and service!... — Dustin M.
You all are the best! Great people and service!
Feb 6, 2021
Great Service but.... — Gabriel H.
I love the service however they used a procedure (machine) on me that added an extra cost and didn't tell me this until I was checking out. I believe they should have gave me an option to use or not use this machine.
Feb 1, 2021
Very friendly staff and the doctor was pro — Mona V.
Very friendly staff and the doctor was professional and friendly
Feb 1, 2021
Vision Source Family — Tijuanwa H.
I have been going to Vision Source since they were in the mall when I was in my teens and I love the services that they provide for me and my family. I never have any issues and the staff are always friendly and willing to help.
Jan 27, 2021
No wait time when I showed up. Dr. Gertz and s... — Larry L.
No wait time when I showed up. Dr. Gertz and staff were very professional, nice and made sure that all exams were conducted properly and the results were correct.
Jan 27, 2021
Great service by service minded people — Alan C.
Great service by service minded people
Jan 25, 2021
The overzealous attitude about forcing people t... — Stephen A.
The overzealous attitude about forcing people to wear masks in the waiting room, even when there was no one else in the waiting room, was a bit much. Cloth and flimsy paper masks are pointless. It's December in America, can we quit forcing people to wear masks now.
Dec 24, 2020
Completely Satisfied — Darrell S.
Helpful and friendly staff followed by exceptional doctor and assistant identifies any concerns immediately and completely satisfied visit.
Dec 2, 2020
Dr Gertz is a genius and a compassionate listen... — Ellen H.
Dr Gertz is a genius and a compassionate listener. I drive 2.5 hours to see him.
Nov 25, 2020
Everyone was very friendly and very professiona... — John R.
Everyone was very friendly and very professional
Nov 22, 2020
First time glasses buyer - they were great and ... — Chase J.
First time glasses buyer - they were great and explained everything thoroughly.
Nov 4, 2020
100% satisfied — Joy K.
My husband and I have been patients of Dr. Gerdts for many years and we are completely satisfied with the service he provides. He is never rushed and takes whatever time is needed for each visit. We would highly recommend him to friends and family.
Oct 31, 2020
Great service, on time, each step was explained... — Douglas W.
Great service, on time, each step was explained well. Staff was pleasent and well spoken, all around great experience for something I do not enjoy doing
Oct 22, 2020
Service staff were exceptional. — Lawrence H.
Service staff were exceptional. Professional, courteous, and take the time to explain all results. We will certainly continue to use Vision Source in The Woodlands for all our optical needs!
Oct 21, 2020
Recommend Dr. Gerts — Clarence P.
I would certainly recommend Dr. Gerts for all your eye checkups especially if you are a senior customer with Diabetes and onset cataracts. He knows your concerns and how to lessen your concerns without you having to ask.
Oct 19, 2020
No waiting, I was taken in right at my appt tim... — Thomas B.
No waiting, I was taken in right at my appt time.
Sep 26, 2020
— Carol E.
My experience at Vision Source was very good. Everyone was friendly and my eye appointment with the Dr. went well and all of my questions were answered.
Sep 24, 2020
I was very impressed from the time I walked in ... — Shannon A.
I was very impressed from the time I walked in to the time I left. Every staff member I interacted with were very friendly, respectful, and made sure I was comfortable. The office was clean and I appreciated the extra measures they took to make sure all customers stay healthy.
Sep 21, 2020
The staff is efficient and very helpful — Dempsey T.
The staff is efficient and very helpful with insurance / billing / glasses and any issues that may arise. Dr. G is skilled and professional. He communicates well and allows patients ask questions before you leave his care.
Sep 19, 2020
Great Service — Janice P.
Dr Gertz is excellent. He cares about my eye sight. He has been monitoring my cataracts and my glaucoma for a couple of years now and genuinely cares about my health and well being. My only issue is my eye drop prescriptions do not seem to be called into my pharmacy in a timely manner and I always have to call and ask them if it has been called in yet?
Sep 19, 2020
Competent Optometrists, clean environment, frie... — Richard G.
Competent Optometrists, clean environment, friendly people, great service.
Sep 2, 2020
My visit was great and employees and physician ... — Dale M.
My visit was great and employees and physician was very very professional. Dr. Gerdts is a wonderful doctor. Thanks so much!
Sep 2, 2020
Dr. Gurrts is the most intelligent eye Dr, I ha... — Lillyanna M.
Dr. Gurrts is the most intelligent eye Dr, I have ever run into, he got my prescription correct when no other persone could, same for my three babies. He is fast, on point and cares alot!
Aug 19, 2020
Great practice, very knowledgeable in all arwas... — John F.
Great practice, very knowledgeable in all areas
Aug 12, 2020
Vision Source - The Woodlands — Yvonne F.
My optometry visit and subsequent service with technicians was professional and comfortable. The health practices were in place to provide a stellar experience without feeling compromised during the pandemic in this health care facility. Thank you to Dr. Gerdts and Staff!
Aug 11, 2020
Dr Navid gives tremendous time and attention to... — Emmett W.
Dr Navid gives tremendous time and attention to care for her patients. She was amazing with my 8 year old grandson. She was thorough and has an awesome manner working with youngsters. The staff does as well.
Jul 27, 2020
Everyone was very nice and professional. — Vicki B.
Everyone was very nice and professional.
Jul 25, 2020
Dr. Gerdts and staff are great. Amber is extre... — Victoria L.
Dr. Gerdts and staff are great. Amber is extremely efficient and a delight to work with.
Jul 25, 2020
Everyone I interacted with was super friendly a... — Dennis M.
Everyone I interacted with was super friendly and very helpful
Jul 22, 2020
Professional, friendly staff. Extremely clean u... — Gladys Rios M.
Professional, friendly staff. Extremely clean under these circumstances. Conscientious of everyone’s comfort and safety.
Jul 20, 2020
EVERY time me and my family have gone here, we ... — Annise T.
EVERY time me and my family have gone here, we are nickeled and dimed. The past 3 times we have gone( last time requested an itemized bill) we always get a call that this place forgot/ found a couple of Hundred dollars Bill that they forgot or found after we left.
Jul 15, 2020
No longer a fan — Avery T.
On three separate occasions, we have been notified of additional charges due from previous visits, which were brought to our attention once we had already rendered payment for the services we received. On my most recent visit, this happened again. In addition, the staff communicated in a confusing manner about my options for checking on the health of the inside of my children’s eye. This resulted in three people making me feel shamed for “Refusing Services” for my children.
Jul 15, 2020
Dr Gertz is thorough , and has a well organized... — Laurie A.
Dr Gertz is thorough , and has a well organized staff. I felt the Covid precautions were well throughout and implemented. Everything is cheerful too .
Jul 9, 2020
Great experience! — Josh P.
Great experience! The staff are very friendly, professional, and knowledgeable.
Jul 8, 2020
Enjoyed going to the office. The only draw back... — Sammy R.
Enjoyed going to the office. The only draw back was not receiving a detailed bill of what being charged. Thanks
Jul 2, 2020
Friendly staff answered all my questions and w... — Dawn K.
Friendly staff answered all my questions and was able to get a great deal on glasses
Jun 27, 2020
Excellent — Kerry M.
We have been with Dr. Gerdts about 15 years and he has always been through, informative and has provided excellent eye care. We highly recommend him for your family to.
Jun 22, 2020
Dr Gerdts has always been my favorite eye care ... — Sharon J.
Dr Gerdts has always been my favorite eye care professional. He is very sharp and gives excellent care.
Jun 18, 2020
Super friendly and professional staff, excellen... — Phillip C.
Super friendly and professional staff, excellent service, extremely clean and safe. Dr Gerdts is amazing! Only downside is the prices are very very high for glasses.
Jun 18, 2020
Very thorough and professional! Reasonably pric... — Sammy J.
Very thorough and professional! Reasonably priced.
Jun 18, 2020
Fast friendly staff combined with best eye exam... — Billy P.
Fast friendly staff combined with best eye exam ever. I have never had an eye exam where the Dr. dialed in my prescription so perfect. Excellent technology and very knowledgeable doctor - I highly recommend,
Jun 17, 2020
front office needs to be more organize. — Pilar S.
front office needs to be more organize.
Jun 11, 2020
Everybody at Dr. Gertz' Office is professional ... — Mark D.
Everybody at Dr. Gertz' Office is professional and courteous.
Jun 10, 2020
Great experience, but cost was a bit high — Ryan M.
Prices seemed to be quite high, especially after using insurance.
Jun 4, 2020
Great patient care. The office took every preca... — Mary P.
Great patient care. The office took every precaution caring for the safety of patients coming in. Dr Gerdts and his staff are great.
May 21, 2020
very friendly, efficient & knowledgeable — Ronald B.
very friendly, efficient & knowledgeable
May 21, 2020
Very good service. It was my sons first visit ... — Nicole T.
Very good service. It was my sons first visit and went well. Staff helped him feel comfortable.
May 11, 2020
Dr. Gerdts and his staff are above and beyond w... — Jeremy T.
Dr. Gerdts and his staff are above and beyond what a person could expect for their eye care.
May 9, 2020
Vision Source-The Woodlands is always courteous... — Virginia G.
Vision Source-The Woodlands is always courteous and helpful. I have never had a long wait and Dr. Gerdts always explains everything that is going on with my vision.
Mar 22, 2020
It was all very awesome! Love the service and k... — Chasity E.
It was all very awesome! Love the service and kind helping people there
Mar 5, 2020
This was the best eye exam I have ever had the ... — Debra B.
This was the best eye exam I have ever had the staff very nice and helpful and the Doctor was supreme and very caring and concerned with the problems of my eyes,,,Thank You to the whole staff. Debra B
Feb 10, 2020
Dr Gerdts and his Wonderful Staff! — William C.
I would like to thank Dr Gerdts and his wonderful staff at Vision Source, you have taken care of my family for over a decade!
Feb 10, 2020
I ended up going somewhere else to get my presc... — Ann C.
I ended up going somewhere else to get my prescription filled and saved over $150 and I got 2 pair of glasses. Most of the staff were nice, except for one. I do not know her name, but she was very rude, and did not want to help me. I interrupted her lunch apparently.
Feb 10, 2020
Very professional. — Ellen P.
very friendly and knowledgable staff. very professional. great atmosphere. I always feel well taken care of when I come there.
Feb 10, 2020
The exam process is very good. The doctor also ... — Tom G.
The exam process is very good. The doctor also provides a very through exam and answers any questions. Very postive
Feb 8, 2020
The staff is friendly and helpful. Dr. Gerard i... — Michael M.
The staff is friendly and helpful. Dr. Gerard is extremely knowledgeable and communicates clearly and kindly about the diagnosis and treatment plan.
Feb 6, 2020
Mr. Gerdts and his team are great people to wor... — George K.
Mr. Gerdts and his team are great people to work with. Always happy when I arrive and when I leave. Plus the only optometrist I know that likes cars as much as I do!
Jan 30, 2020
Dr. Gerdts is the best. He is my only choice fo... — William N.
Dr. Gerdts is the best. He is my only choice for eye care for my family. Friendly staff, excellent facilities and equipment. He will take the time to listen to you and explain his diagnosis along with letting you know what to expect with your vision going forward. Me and my family will not see anyone else.
Jan 27, 2020
Excellent Customer service from start to finish... — Jacklyn H.
Excellent Customer service from start to finish. Very thorough doctor. I was very pleased all the way around!
Jan 20, 2020
Great experience, thank y’all so much!!! — Eric A.
Great experience, thank y’all so much!!!
Jan 15, 2020
Everyone, from arrival to departure, was excell... — William R.
Everyone, from arrival to departure, was excellent to interact with.
Jan 13, 2020
Too many reminders — Michael D.
All good, just way too many reminders by phone, email and on text message... maybe some people need that level of hand holding to remember, but would rather not be bombarded .
Jan 13, 2020
Great Place — Rosa B.
Great place to have your vision check. Staff and doctor are friendly and knowledgeable.
Jan 8, 2020
The staff is friendly and helpful! My doctor an... — Tori M.
The staff is friendly and helpful! My doctor and his associates are wonderful and answered all my questions.
Dec 15, 2019
Competent & Genuinely Friendly — Jacquelyn L.
Excellent service with genuinely friendly and competent staff that are happy to explain anything about your eye health and find you the best deal on lenses/contacts. Highly recommend this office!
Nov 27, 2019
Best optometry service I've ever had — Nikki P.
Check in was quick and easy and the eye doctor was friendly and knowledgeable.
Nov 20, 2019
the cost of frames/lenses were out of budget an... — Gloria W.
the cost of frames/lenses were out of budget and very expensive.
Nov 7, 2019
Everything about this office is fantastic — Shekela F.
Everything about this office is fantastic. The doctor is very thorough and takes the time to figure out what’s wrong. The staff was very friendly. I’ve already recommended this office to a few people.
Nov 4, 2019
Vision Source in The Woodlands is an excellent ... — Don G.
Vision Source in The Woodlands is an excellent Optometry Clinic. Dr. Gerdts, along with his assistants and administrative staff are friendly, professional and very efficient. I am always confident I'll get the best examination and treatment when I visit their clinic. I would highly recommend them to any prospective patients.
Oct 31, 2019
These people are the perfect example of excelle... — Frank C.
These people are the perfect example of excellence.
Oct 30, 2019
I’ve been using Dr Gerdts for over 5 years. Gla... — Julian S.
I’ve been using Dr Gerdts for over 5 years. Glasses and contacts. Friendly, very knowledgeable, professional. He’s the Buckee’s, Chick-Fila, HEB of eye glasses and contacts.
Oct 25, 2019
Dr Gertz is always very efficient and informati... — Terry D.
Dr Gertz is always very efficient and informative in consultation. Provides clear concise explanations and answers any questions asked of him. Professional and engaging.
Oct 12, 2019
Wait time for dilation was excessive. — Edwin H.
Wait time for dilation was excessive - far beyond the anticipated 30 minutes
Sep 23, 2019
Very friendly and knowledgeable staff. Held app... — Thomas L.
Very friendly and knowledgeable staff. Held appointment time well and took time to answer all my questions. Highly recommend.
Sep 19, 2019
Everyone is very nice, and very knowledgeable! — Arthur R.
Everyone is very nice, and very knowledgeable!
Sep 5, 2019
Dr. Gerdts gives a fantastic comprehensive rout... — Nick B.
Dr. Gerdts gives a fantastic comprehensive routine exam, more than any other place than I have had eye exams at. Explain everything in details and is very thorough. The staff is very friendly here and their Optical dept has over 1400 frames to select from, what a great selection to chose from.
Aug 31, 2019
Always go away knowing I am cared for professio... — Emily V.
Always go away knowing I am cared for professionally. The staff is always friendly.
Aug 12, 2019
Great Staff and Physicians. — Andrew L.
I've used this office for many years. I've never had a problem with the level or type of service. I've mainly used them just for Prescription only, but recently I had an issue where my vision was a little blurry and the physician stayed late to help me figure out what the problem was.
Aug 12, 2019
Dr. Gertz is the best. — Mickey M.
Dr. Gertz is the best. I've been going to him for years. This last year his expertise and knowledge was the first step in saving my eye as I was experiencing a detached retina. He is never rushed and answers all of my questions in a way I can understand.
Aug 7, 2019
I love those peaple very friendly and helpful — Hermine V.
I love those peaple very friendly and helpful
Jul 27, 2019
The staff is a awesome group they know there jo... — Travis D.
The staff is a awesome group they know there job well and the Dr. is a very smart well educated man that is very helpful and really identifies what your eyes are doing .
Jul 8, 2019
The knowledge from the Doctor, the equipment th... — Milagros C.
The knowledge from the Doctor, the equipment that is used is the best
Jul 3, 2019
It's always a pleasure visiting doctor Gerdts' ... — Denise T.
It's always a pleasure visiting doctor Gerdts' office. Appointments are scheduled appropriately with minimal wait time. Dr. Gerdts exams are thorough and he takes the time to make sure you understand your diagnosis and takes the time to answer any questions you may have. He advises you as if you were one of his own family members!
Jul 3, 2019
Patient Doctor and Staff — Emmett W.
Very pleased with eye vision appointment for seven year old boy. Dr. Navid and the staff were very patient and great in all aspects - performing the thorough eye examination, providing both very good and proactive explanations, giving complete and digestible answers to our questions, selecting new frames, and gathering the measurements needed to ensure the new frame fit was optimal. Very please and highly recommend this doctor and the staff at this location.
Jun 26, 2019
My eye exam with the new dr. was great, very pr... — Diana R.
My eye exam with the new dr. was great, very professional. When it came time to sit down and look at frames I was very put off by the unprofessional demeanor of the optician. She started saying, "wakey, wakey cooputer" and laughing. I took my prescription and left and had it filled elsewhere. I've been a customer for several years and always had great service from Debra. I was told she's no longer with your office, That's a huge loss for your practice.
Jun 26, 2019
Best optometrist ever!! — Connie S.
Dr Gerdts is amazing. He is the only one who realized what was going on with our daughter’s eyes. After years of going to optometrists, he cared enough and had the expertise to help her with her vision. We had gone to so many optometrists in the Woodlands, Dr. Gerdts is hands down the best we have ever experienced. He really cares and is so knowledgeable. We are grateful to be in his hands.
Jun 20, 2019
Nice office — Bonnie K.
Office is easy to locate, is clean and beautiful inside. Staff is friendly and polite to me. Dr Gerdts is awesome and knows his stuff. If you are looking for a warm and fuzzy place this is not it. but if you are looking for a dr that knows his business then this is the place to come. In all honesty I do not buy glasses here so I cannot comment on the staff that helps with that section. I have read the other posted reviews and I did not experience any of those things, but then I never go to a DRs office in a hurry or book another appt shortly after because this is A Drs appt the things do Not always go fast. I have no complaints.
Jun 20, 2019
Courteous, efficient and very knowledgeable pro... — Kevin A.
Courteous, efficient and very knowledgeable professional staff.
Jun 19, 2019
Great service from the Doctor and his team. — Laura K.
Great service from the Doctor and his team.
Jun 19, 2019
From receptionist to the doctor, everyone was w... — Penny P.
From receptionist to the doctor, everyone was welcoming, kind, and engaging. They were all thorough and efficient with their exams and education on what I needed and what could help me in the future. The gentleman that helped me select and order my glasses was very kind and knowledgeable and did his best to get me the best deal possible. I will definitely continue with this clinic.
Jun 11, 2019
The staff at Vision Works are professional and ... — Thomas L.
The staff at Vision Works are professional and very pleasant. We don't spend time waiting when we arrive for our appointments. They are ready for us when we get there and there are no delays. We will continue to look to Vision Works to supply our lasses and contacts in the future.
Jun 10, 2019
The doctors are great. Their assistants are won... — Dusti M.
The doctors are great. Their assistants are wonderful. The front office staff is horrible. They are unorganized, unfriendly, and if you don’t want to purchase glasses in their storefront they are rude. I also just got 2 emails and a text today, telling me I was over due for eye exams, even though my daughter and I went last Saturday.
Jun 4, 2019
Annual Eye Exam — Darrell S.
I like going to vision source because they are a full service provider.
May 20, 2019
Front Desk KNOWS IT ALL - but its wrong... — Jack V.
Despite TRYING to get a copy of a contact prescription by COB on Thursday - the receptionist would not confirm the email address stating "yes, I have it" more than once since I called back again - and she emailed it to the incorrect address. I finally received the prescription on Saturday within 2 minutes of calling and RECHECKING the email address. The front staff is too difficult to deal with - I'm done.
May 13, 2019
Very professional but friendly. State of the ar... — Sammy J.
Very professional but friendly. State of the art equipment.
May 11, 2019
— Donna T.
Dr Gerdts is always thorough in his exam and staff are courteous and professional. His office has the latest equipment to diagnose your vision issues and he takes the time to explain the patients found conditions and answers questions.
May 9, 2019
Dr. G was very kind and patient when explaining... — Michelle C.
Dr. G was very kind and patient when explaining the issues with my eyes and what testing is required to determine what next steps to take.
May 6, 2019
Great Optometrist — Rance R.
Dr Gerdts is fantastic. He has great bedside manner. He is smart and has the latest technology. His staff is friendly and efficient. I’ve been a patient for years
Apr 13, 2019
Dr Gertz is great with kids and adults of all a... — Katherine R.
Dr Gertz is great with kids and adults of all ages. He takes the time to explain and is willing to go the extra mile for his patients.
Apr 8, 2019
— Leonard D.
Dr Gerdts is very thorough and has, for many years, exhibited great insight into the condition of my eyesight.
Mar 28, 2019
The doctors and their assistants are always so ... — Cecil E.
The doctors and their assistants are always so caring and detailed in the information I need for my best eye care. The office staff is just as amazing with warm welcomes and friendly, fast service. Eleven years as a patient and still happy!
Mar 24, 2019
Dr Gerdts is thorough and professional, always ... — Nancy F.
Dr Gerdts is thorough and professional, always taking time to explain changes and treatment options. Mary was very friendly and knowledgeable, helping me pick frames for new prescription. I have been a client at Vision Source for years and always feel comfortable with all the staff.
Mar 23, 2019
I do not appreciate getting emails that state I... — Shirley V.
I do not appreciate getting emails that state I am past due for my visit and when I do show up find I have to pay for services as my visit was too early and the vision insurance will not cover the charges. Since the error was that of the office staff I do not believe that should of been charged since it was their error. I actually received at least two emails that said I was past due for my annual examine and yet I was actually too early.
Mar 22, 2019
The staff and services are great. — Randy H.
The staff and services are great. Belinda was knowledgeable and courteous while testing my eyes. thanks Randy
Mar 20, 2019
Dr. Gertz expertise and care and the staff of V... — Ernest G.
Dr. Gertz expertise and care and the staff of Vision Source are excellent! Their customer service is first class and very helpful and knowledgeable with all of my questions.
Mar 7, 2019
Great Staff and Doctor. They squeezed me in wit... — David K.
Great Staff and Doctor. They squeezed me in without an appointment. Very Happy with their service. Would recommend them highly
Mar 4, 2019
Good attitude and good atmosphere, 100% attent... — Jose G.
Good attitude and good atmosphere, 100% attention to the details
Feb 25, 2019
Dr. Gerdts is fantastic! — Jennifer H.
Dr. Gerdts is fantastic. He’s a pleasure to see and has given me recommendations that have really helped my eye health. The front office is very friendly.
Feb 23, 2019
The staff is very courteous and professional. — Elizabeth K.
The staff is very courteous and professional.
Feb 23, 2019
Great Experience — Janice J.
The office staff is very friendly and Dr. Gerdts is extremely thorough and knowledgeable.
Feb 20, 2019
Sad to say I did not have a pleasant experience... — Vladana M.
Sad to say I did not have a pleasant experience and doubt will be back to this office. Upon arrival I was told VS was unable to verify my insurance. The receptionist stated she called me but I had no calls or voicemails on my phone. I provided her with my member ID once again (I had done this when I made my appointment several days prior) and magically, they were able to verify. I waited close to 30 minutes for my appointment due to an emergency, which is understandable. Upon initial examining, I was told I could either have my eyes dilated or have fancy pictures taken that would cost me $30. I had never before at any Optometrist clinic been given the two options- always just asked IF I'd like my eyes dilated. I elected to decline both options as that is my choice as a patient. The National Eye Institute recommends adults age 60 and older have their eyes dilated. I am a healthy 33 year old female with no medical conditions and no previous eye problems. To top it off, the doctor walked in and was very condescending due to me declining dilation and photos. He asked me if I've ever gone to a dentist and refused to open my mouth, because that's exactly what I just did by declining to have my eyes dilated. What a first impression! He then proceeded to tell me that he would be legally liable if anything goes wrong with my eyes down the road. If I get cavities or chip a tooth, can I hold my dentist liable too??? Lastly, I had no idea what my bill was going to look like at the end of the appointment until I checked out. It would have been nice to have at least an idea of the cost, since they had all of my insurance information. I was really hoping this would be my go-to place for my annual eye exams from now on and that I could refer my family and friends but it looks like we will be all be going elsewhere.
Feb 19, 2019
Very professional. I would highly recommend thi... — Sharon D.
Very professional. I would highly recommend this provider. All of the staff very very kind and friendly.
Feb 9, 2019
— Rebecca S.
I don't like that as a patient you cannot just get your information emailed to you, they will email you to go create an account on a portal. People do not have time to create accounts for everything. Make it simple, make it easy send the email with my information instead of information on having to go access a portal to get it. They emailed me the survey without having me access a portal.
Feb 8, 2019
Reply
