Vision Health Specialties
258
Reviews
Address:
4109 N Midland Dr
Midland
,
TX
79707
View Map
Phone:
432-694-5259
Email:
Website:
Reviews
The whole experience was very well done. Dr.... — Darveda A.
(Patient since 2012)
The whole experience was very well done. Dr. Sheets is great. A little slow in getting to pick out new glasses but that was because of COVID 19. Overall good experience Thank you Darveda Arnett
Jul 1, 2020
Appointment was completed in a timely and profe... — Gregory U.
(Patient since 2009)
Appointment was completed in a timely and professional manner. All questions were answered simply. I was very pleased
Jun 29, 2020
More time needed. — Robert K.
(Patient since 2015)
I wish I could have had more time to think about and ask questions about the diagnosis. I will ask questions and get clarification during my next appointment with Dr. Escobedo.This is totally my fault.
Jun 29, 2020
Our annual eye examination — Yvette E.
(Patient since 2009)
Thank all of you for your professionalism and pleasant service. Dr. Sheets and his assistant always courteous and very informative. We have been going their for years.
Jun 24, 2020
Excellent service from beginning to end. — Margaret J.
(Patient since 2009)
Excellent service from beginning to end.
Jun 22, 2020
Could be better... — Jason C.
(Patient since 2019)
The staff who greet you could benefit from basic customer service training. When I told the young lady I couldn’t hear her, I was met with eye rolling and head shaking. Very rude. To be honest, if it wasn’t for Dr. Sczepanski and the wonderful staff in the back, I would have cancelled my appointment and taken my business elsewhere. After my appointment, I wanted to schedule my next appointment a year out as this is what I’ve done in the past. The staff agreed they could make the appointment but said they didn’t like setting an appointment that far out. I guess I have a year to figure out where I plan to take my business. If you can make it past the poor service in the front, you’ll be met with the most professional and caring staff. So odd they choose to let the terrible staff in the front represent them.
Jun 22, 2020
As always, the staff is courteous, professional... — Charlotte M.
(Patient since 2013)
As always, the staff is courteous, professional, and are adept at their jobs. Dr Grigsby is always a treasure and I really enjoy my visits.
Jun 20, 2020
Excellent. Only complaint is white patch over ... — Joe M.
(Patient since 2009)
Excellent. Only complaint is white patch over left eye let in so much light I had to squint to see anything with my weak right eye
Jun 19, 2020
Everyone one was great. This was my 2nd time he... — Elisa D.
(Patient since 2018)
Everyone one was great. This was my 2nd time hear for my eye check up and new glasses. So friendly and very helpful. Thank you all😊
Jun 18, 2020
I won't go anywhere else as long as Dr. Cook is... — Debra S.
(Patient since 2009)
I won't go anywhere else as long as Dr. Cook is practicing.
Jun 15, 2020
Metal removed from eye — Rene C.
(Patient since 2020)
Very kind employees got me right in did there magic and was out very quickly will consider them a permanent vision specialist looking forward for future eye exam. Thanks
Jun 15, 2020
Dr. Grigsby was excellent as always. Delay in a... — Powell G.
(Patient since 2009)
Dr. Grigsby was excellent as always. Delay in appointment time appointment time due to machine failure.
Jun 10, 2020
The specialists were very professional and did ... — Bryan R.
(Patient since 2010)
The specialists were very professional and did an amazing job getting all clients seen while social distancing. Definitely recommend
Jun 8, 2020
Great service! — Jose I.
(Patient since 2016)
I was very pleased with the prompt and quality service. I had an emergency situation due to have metal caught in my eye. I was taken in within an hour of calling and the metal was successfully pulled out without any pain.
Jun 5, 2020
Always wonderful staff. I love dr sheets — Beverly W.
(Patient since 2009)
Always wonderful staff. I love dr sheets
Jun 5, 2020
Fast and Friendly — Cristina P.
(Patient since 2020)
First time customer. Everyone was friendly, helpful, and patient. The wait time was quick. The procedures were thorough. Lady who helped pick my glasses was very spunky and cute. She held conversation and was considerate. It all was a great experience.
Jun 4, 2020
I always enjoy my visits with Dr Sheets — Linda H.
(Patient since 2009)
I always enjoy my visits with Dr Sheets
Jun 1, 2020
Everyone was friendly and nice. Got in and out... — Karen L.
(Patient since 2009)
Everyone was friendly and nice. Got in and out quickly with no undue waiting.
May 31, 2020
Dr. Grigsby and team are fantastic!! — Amy L.
(Patient since 2009)
I have been going to Vision Health Specialties for years and they just keep getting better. They have the latest technology which makes visits seamless and efficient. Dr. Grigsby and his team are always friendly and just make the whole experience really easy. Highly recommend! They are always wonderful about helping me negotiate my insurance benefits, too! So grateful!
May 29, 2020
Vision Health Specialities — Linda J.
(Patient since 2016)
Love Vision Health Specialties & my Dr. Sheets❤
May 20, 2020
very thorough, proficient, and excellent medica... — Julia W.
(Patient since 2009)
very thorough, proficient, and excellent medical optical service.
May 7, 2020
Really like Vision Health Specialities. Very ea... — Brenda N.
(Patient since 2009)
Really like Vision Health Specialities. Very easy to enter in spite of new Covid-19 changes.
May 6, 2020
— Paul C.
(Patient since 2011)
Seeing as I haven’t had an appointment in over a year I can’t remember the appointment. I am getting old and just can’t remember. Maybe when I have my appointment for this year I can give a more accurate review.
Apr 22, 2020
VISION HEALTH SPECIALTIES CANCELLED MY APPOINTM... — Cynthia J.
(Patient since 2009)
VISION HEALTH SPECIALTIES CANCELLED MY APPOINTMENT SO I DON'T HAVE A GOOD REVUE!!!!!!!!!!!!
Mar 23, 2020
Need a larger selection on safety eyewear — Tito R.
(Patient since 2009)
Need a larger selection on safety eyewear
Mar 16, 2020
Your staff is very professional and courteous. ... — Rodney M.
(Patient since 2020)
Your staff is very professional and courteous. I as seen in a timely manner with minimal wait time. Dr. Polansky was top notch.
Mar 2, 2020
I had a diabetic eye exam and found them to be ... — Mark D.
(Patient since 2017)
I had a diabetic eye exam and found them to be Great people to work with. I bought my first pair of eyeglasses from them and I found what I liked and was helped by a Great customer support lady that fixed me up. It all was painless !!!!!
Feb 26, 2020
— Mark S.
(Patient since 2020)
I made an appointment with vision health specialties and gave them my insurance information. They did not bother to contact me before my appointment and tell me that my Insurance was not accepted there. They also did not inform me of the situation when I arrived. When I was done with my exam they expected me to pay an $300 dollar bill. I will never use this business again and will encourage other people I know to go elsewhere for there eye care.
Feb 14, 2020
Excellent service, professionalism and care. — Shanna M.
(Patient since 2009)
Excellent service, professionalism and care.
Feb 12, 2020
Gene Fisher — Audry F.
(Patient since 2009)
I've been going to these people for close to forty years now and they always do a great job, but this last time was probably the best ever. Had a hard time getting use to new lenses and they stayed with me and worked with me until they got 'um right!
Feb 10, 2020
Dr Grigsby and his staff are very professional.... — Carolyn H.
(Patient since 2009)
Dr Grigsby and his staff are very professional. I feel very lucky to have selected the best eye doctor ever!
Feb 3, 2020
I've been going here for years and love it. Ev... — Judith H.
(Patient since 2009)
I've been going here for years and love it. Everybody is nice and very professional.
Jan 27, 2020
Cataract — Nelson H.
(Patient since 2020)
I was diagnosed with a cataract that needed attention ASAP. After my exam, the glasses dept. tried to sell me a 600.00 pair of glasses even though I explained my vision would change right after the cataract surgery. In the end, I should have been instructed to wait until after surgery to purchase new glasses.
Jan 23, 2020
Staff always professional and personable. Dr. S... — Emily Y.
(Patient since 2009)
Staff always professional and personable. Dr. Sheets and Clarissa in particular are very caring and meticulous.
Jan 23, 2020
I have been seeing Dr. Sheets for 25 years and ... — Shirley B.
(Patient since 2009)
I have been seeing Dr. Sheets for 25 years and my husband also sees him. We have had excellent care from him and also from the staff at the clinic. Don't plan to ever change even though we have to drive a good ways.
Jan 1, 2020
Very nice, competent employees from upfront to ... — Shirley S.
(Patient since 2009)
Very nice, competent employees from upfront to exam room.
Dec 22, 2019
Good experience — Paul M.
(Patient since 2009)
Very short wait to see dr, tweaked my Rx to improve my corrected vision to best level in years.
Dec 11, 2019
As always, the appointment with Dr. Grigsby was... — Harold H.
(Patient since 2009)
As always, the appointment with Dr. Grigsby was great. We are still awaiting the expected call from his assistant this morning. She was going to arrange an appointment with Dr. Smith and call is this morning.
Dec 9, 2019
The staff where very helpful with my visit. The... — David H.
(Patient since 2009)
The staff where very helpful with my visit. They made sure that everything was a great visit
Nov 22, 2019
I've been a patient of Dr. Cook for over 20 yea... — Amanda R.
(Patient since 2009)
I've been a patient of Dr. Cook for over 20 years now. I have consistently had a positive experience throughout the years but this time was exceptional. I have to give compliments to both Dr. Cook's assistant who was very friendly and good at her job AND Penelope who helped me pick a pair of glasses. She was amazing and even helped me get the best deal out of my insurance coverage. She was patient and let me try on so many frames and even helped me find a pair of sunglasses. She is an asset to Vision Health Specialties.
Oct 24, 2019
Great appt! ... — Linda H.
(Patient since 2009)
Great appt! I am always pleased with the whole process
Oct 21, 2019
Highly recommend — John M.
(Patient since 2009)
always excellent and professional. Very short wait to appointment time. Everyone very friendly. Overall, a very positive experience.
Oct 14, 2019
Great except for waiting room — Margaret V.
(Patient since 2009)
I’m used to great care when I see Dr Cook. This time, however, I found a very chaotic waiting room full of screaming children. Please take a lesson from the pediatricians and separate the little kids from us “big kids” while waiting. Also, your front-desk folks should have explained the chaos instead of leaving me to question your back-office staff and Dr Cook.
Oct 9, 2019
Excellent service from the entire staff. — Eva R.
(Patient since 2009)
Excellent service from the entire staff.
Oct 7, 2019
I love the care and attention to detail. — Jennifer M.
(Patient since 2018)
I love the care and attention to detail.
Sep 27, 2019
Love Vision Health Specialties — Peggy C.
(Patient since 2009)
Dr. Sheets is amazing, kind, and just an all around nice guy. Wouldn't go to anyone but him.
Sep 26, 2019
— Shawn H.
(Patient since 2009)
My favorite eye clinic. Everyone explains what’s going on from the techs to the doctors. Great service.
Sep 12, 2019
Vision Specialties has always been very profess... — Randy S.
(Patient since 2009)
Vision Specialties has always been very professional and everyone is very cordial and smiling.
Sep 9, 2019
I called to schedule an ANNUAL appointment a co... — Regan S.
(Patient since 2009)
I called to schedule an ANNUAL appointment a couple weeks ago. The receptionist gave me date options and i was scheduled for september 5. When I got to Vision Health Specialties, I checked in, and was called back for my appointment. I went through the whole exam and was lead to pickout frames. While I was picking out frames, one of the employees told me I was not eligible for frames, contacts, or an eye exam even though I had already had my eye exam. I went to speak with the receptionists at check out, who told me my insurance would not cover the exam because I scheduled my annual appointment too early. When I originally called to schedule my annual, I was not told that I was scheduling too early. I also could’ve been told at any time leading up to my exam that my insurance would not cover my exam, and was still not informed. I also could’ve been told upon check in that my appointment was too early for insurance to cover it, and was not informed until I got completely through the eye exam and was picking out frames. At the end of my visit I had no choice but to pay over $200 for an eye exam and one box of contacts due to lack of communication and poor scheduling on Vision Health Specialties’ staff. Staff told me that they attempted to leave a voicemail, but I never received any phone calls from your facility. I understand insurance not being able to cover it due to my appointment being too early, but staff had several opportunities to inform me of the situation, yet I was never informed until checking out that insurance wouldn’t cover my exam. I’ve come to VHS since I was a child and will be finding a new facility to get my eyes checked at due to lack of organization and professionalism.
Sep 9, 2019
Dr. Sheets is great! — Diane D.
(Patient since 2009)
Dr. Sheets is great and the staff is very nice. However, the prices for new glasses are out of sight. I will probably not purchase frames there again. People can not afford this kind of expense without a discount for those without insurance coverage.
Aug 30, 2019
Very friendly staff, especially Jazz and Britta... — Sammie R.
(Patient since 2011)
Very friendly staff, especially Jazz and Brittany
Aug 19, 2019
Excellent provider for Midland. — John M.
(Patient since 2009)
Excellent provider for Midland. They take all the time needed to give a complete and professional eye exam. We have used them for several years and are always pleased.
Aug 19, 2019
Excellent. Dr. Sheets really shows care and co... — Lavern W.
(Patient since 2009)
Excellent. Dr. Sheets really shows care and concern for his patients.
Aug 19, 2019
I can see why they're voted best in Midland. — Jim P.
(Patient since 2019)
I can see why they're voted best in Midland.
Aug 2, 2019
— Tamara S.
(Patient since 2009)
Dr. Grigsby's office is always great. The lady, Nancy, that helped me with glasses was wonderful and the girl, I don't remember her name, was very pleasant while doing the initial tests.
Jul 26, 2019
I had a good experience - very friendly/profess... — Rick A.
(Patient since 2009)
I had a good experience - very friendly/professional - got me in and out in a vert timely way.
Jul 26, 2019
proficient, high quality medical — Julia W.
(Patient since 2009)
proficient, high quality medical
Jul 25, 2019
Highly recommended — Leah S.
(Patient since 2012)
I am always pleased with the personnel at VHS. I feel like my care is thorough and complete. Krystal helped me choose the cutest frames. She was very patient and knowledgeable
Jul 24, 2019
Great service, nice facility, and staff — Becky S.
(Patient since 2009)
Great service, nice facility, and staff
Jul 22, 2019
Good choice — David B.
(Patient since 2009)
Very professional, efficient, and friendly each time I visit
Jul 17, 2019
Love Vision Health — Mandee C.
(Patient since 2009)
I have been coming here for years and I absolutely LOVE the staff and doctors. They are just amazing. I would recommend anyone to go here for your eye care.
Jul 8, 2019
Annual office visit. — Mckenzie B.
(Patient since 2009)
As always Dr. Sheets and his staff very professional and courteous.
Jun 21, 2019
Got me in quick. Friendly staff and short wait ... — William A.
(Patient since 2018)
Got me in quick. Friendly staff and short wait time.
Jun 20, 2019
Very efficient office, very competent staff and... — Susan L.
(Patient since 2017)
Very efficient office, very competent staff and doctors. Great experience.
Jun 15, 2019
Dr. Sheets never disappoints. He did a 2nd exam... — Karen S.
(Patient since 2009)
Dr. Sheets never disappoints. He did a 2nd exam 6 weeks after the initial exam because I could not see clearly in my new glasses. Come to find out, my vision changed in that amount of time and went to the opposite end of the spectrum which bewildered us all. Even so, he suggested returning my new glasses and starting over with a new pair, new prescription, and all I paid is the difference in the frame if there was one. I have been seeing Dr. Sheets for over 20 years and he continues to be the very best ophthalmologist I have ever seen. I’m so sad that he is entering his retirement phase of his career, but Vision Health Specialties continues to maintain their high standard in putting patients first.
Jun 14, 2019
Amazing Office — Mandee C.
(Patient since 2009)
Great customer service at front desk. Amazing nurses and the doctors are amazing as well. I have been seeing Dr. Sheets for years and he has always taken very good care of my family and I. I would recommend them to ANYONE!!
Jun 3, 2019
Trust — Joni S.
(Patient since 2009)
Very professional, prompt, expert. Trust Dr. Sheets 100% with my vision.
May 30, 2019
Very professional and courteous. — Carole B.
(Patient since 2009)
Very professional and courteous.
May 22, 2019
I highly recommend your office for eye care. M... — Mary C.
(Patient since 2017)
I highly recommend your office for eye care. My appointment is always on time, the staff is marvelous, kind and helpful in every area. Dr. Pawlowski is always very thorough and takes the time to explain any changes in vision or issues, listens to any concerns you might have. Can't stress enough how professional and wonderful Vision Health Specialties is for Midland. Thank you and God bless all in this office.
May 21, 2019
Mary Kate is a happy camper wearing contacts fo... — Mary Kate W.
(Patient since 2010)
Mary Kate is a happy camper wearing contacts for the first time. The doctor and eye technicians are professional, informative and patient. Thank you
May 16, 2019
Dr. Sheets and the entire staff are the best! — Billy M.
(Patient since 2009)
Dr. Sheets and the entire staff re the best!
May 9, 2019
The lady got me in fast to see Dr. Grigsby. Wa... — Mark M.
(Patient since 2009)
The lady got me in fast to see Dr. Grigsby. Was concerned about some redness in the eye and she helped me get a resolution promptly.
May 8, 2019
It was excellent service, I like it when you ar... — Marta H.
(Patient since 2019)
It was excellent service, I like it when you are taking in at your appointment on time. I've been to doctor's where I've waited up to 2 hours... NEVER gone back to them again... Everyone here was friendly especially a black lady in the front desk, she was speaking to everyone.
Mar 24, 2019
You guys did an amazing job and were very nice.... — Maribel M.
(Patient since 2018)
You guys did an amazing job and were very nice. It was my first time getting an eye appointment but you guys made me feel very comfortable.
Mar 22, 2019
Dr Sheet and his staff are very professional an... — Shirley J.
(Patient since 2016)
Dr Sheet and his staff are very professional and knowledgeable
Mar 22, 2019
Great visitStaff has a great personality and g... — Lee I.
(Patient since 2009)
Great visit Staff has a great personality and good to work with
Mar 21, 2019
Great service. Everybody is very professional ... — Aracely Y.
(Patient since 2009)
Great service. Everybody is very professional and kind.
Mar 20, 2019
I’ve been coming here for year. The staff is al... — Casey F.
(Patient since 2015)
I’ve been coming here for year. The staff is always great!! I’ve never had a bad experience. Dr. Cook is great, Jazz is a consultant that helps you pick out glasses and she’s really friendly.
Mar 15, 2019
The team at VHS is like a well oiled machine! ... — Cynthia J.
(Patient since 2009)
The team at VHS is like a well oiled machine!
Mar 14, 2019
We've been patients at VHS for many years... no... — Jack W.
(Patient since 2009)
We've been patients at VHS for many years... no complaints, ever
Mar 11, 2019
Very nice and friendly. Great service, — Cheryl G.
(Patient since 2009)
Very nice and friendly. Great service,
Mar 11, 2019
Great eye doctor and staff! Been going here for... — Mandee C.
(Patient since 2009)
Great eye doctor and staff! Been going here for years and won't go anywhere else!
Mar 6, 2019
Professional service. Thank you. — Lois B.
(Patient since 2016)
Professional service. Thank you.
Feb 22, 2019
Great procedure with terrible follow up. — Braden P.
(Patient since 2011)
Great procedure with terrible follow up. Went to my appointment and found out when I got there that my Dr was out of town. Also the drop I was prescribed have been a nightmare. They can’t seem to get the prescription correct.
Feb 17, 2019
Vision Health Specialties is nothing short of a... — Reginald F.
(Patient since 2009)
Vision Health Specialties is nothing short of a well oiled machine. I really enjoy how everything flows so well when I visit Dr. Cook!
Feb 15, 2019
A patient for a long time, and very pleased — Max W.
(Patient since 2009)
Dr. Cook has been my optometrist for 40 years and has always taken good care of me. He is dedicated to staying up-to-date with his knowledge of vision and vision correction, which I greatly appreciate.
Feb 15, 2019
Missed an appointment due to business conflict ... — Robert W.
(Patient since 2017)
Missed an appointment due to business conflict - the receptionist / appointment maker doesn't seem to know me or care very much about follow-up.
Feb 4, 2019
LOVE VHS, but the time it takes is tough. — Robin R.
(Patient since 2009)
I LOVE Dr. Grigsby and the entire staff and have gone there for years. However, the appointments take longer and longer each year. I was there three hours on Monday, January 21st. But, I did arrive at 3:30 for a 4:00 appointment. Didn't get in until after 4:30 to start the process.
Jan 23, 2019
Been coming here for 18 yrs now! I love Dr. She... — Sherea H.
(Patient since 2010)
Been coming here for 18 yrs now! I love Dr. Sheets and his staff. He also sees my children yearly and is so wonderful with them.
Jan 19, 2019
Super efficient! I loved how quickly this appoi... — Autumn V.
(Patient since 2019)
Super efficient! I loved how quickly this appointment progressed. The staff was wonderfully efficient, organized and friendly.
Jan 18, 2019
Very good and professional care. — Shanna M.
(Patient since 2009)
Very good and professional care.
Jan 16, 2019
great experience — Janet B.
(Patient since 2018)
Excellent service from the moment I walked in the door! My visit was fast yet thorough. Dr sheets and his tech Jolie were phenomenal!
Jan 14, 2019
Very pleaseant experience — Rebecca B.
(Patient since 2018)
My son and I had simultaneous appointments. I was very pleased with our visit. I was very impressed with everybody's professionalism and friendliness. Brandon was especially patient with my 6-year-old son. It was his first formal eye exam. We saw Dr. Cook. While I had no objections with Dr. Cook for myself, I will likely request a more kid-friendly doctor for my son's appointment next year. Dr. Cook was not ugly to my son or anything like that - just went through the exam too quickly and was too matter-of-fact for my son. On the whole, it was a good experience for both of us and I look forward to making VHS our new eye care home.
Dec 31, 2018
I have a different eye Dr. She was on vacation.... — Deron P.
(Patient since 2009)
I have a different eye Dr. She was on vacation. And my wife called Vision Health Specialties. It was during Christmas and New Years. So hard to find a dr. They got me in the same day. Guess who our eye drs are gonna be from now on.
Dec 31, 2018
I love Dr. Sheets, I’ve been going to him for p... — Sybil C.
(Patient since 2009)
I love Dr. Sheets, I’ve been going to him for probably 10 or more years!! He is awesome and thorough!
Dec 26, 2018
Highly recommend — Peggy C.
(Patient since 2009)
Normally I just go to Dr. Sheets once a year but a couple of times I have had problems with my eyes and they have always found time for me in spite of their busy schedules.
Dec 18, 2018
Annual Eye Exam — Nancy R.
(Patient since 2009)
Dr. Sheets gave an excellent eye exam and explained everything very well. He did not rush through my exam and answered my questions completely.
Dec 13, 2018
Awesome , just awesome! Friendly staff, awesom... — Mike R.
(Patient since 2017)
Awesome , just awesome! Friendly staff, awesome doctors, will definitely be coming back.
Dec 10, 2018
LOVING MY EYES IN THIS COLD WEATHER — Norma R.
(Patient since 2018)
AWESOME TEAM, LIKE THE WAY DR EXPLAINED EVERY DETAIL
Dec 10, 2018
I've been seeing Dr Grigsby for over 35 years a... — Audry F.
(Patient since 2009)
I've been seeing Dr Grigsby for over 35 years and he has always been right on with me.
Dec 6, 2018
I am always treated very nice. Everyone is quit... — Richard M.
(Patient since 2015)
I am always treated very nice. Everyone is quite friendly and helpful. I am very pleased with Dr. Cook.
Dec 3, 2018
I was so happy to locate Dr. Sheets. Years ago ... — Gerenda B.
(Patient since 2010)
I was so happy to locate Dr. Sheets. Years ago he helped my then 4th grader using therapy & exercise to strengthen the muscles around her eyes. Reading scores improved from D to A within 6 weeks. Now he helped my with all of my eye care including chronic dry eye. If he were not in my insurance group, I would still go to him.
Nov 15, 2018
Friendly, efficient and professional. Excellen... — Lanny W.
(Patient since 2009)
Friendly, efficient and professional. Excellent experience!
Nov 12, 2018
Thanks! — Michael D.
(Patient since 2009)
Great service. Super people. Appreciated all you do for me on both the checkup and eyeglass side. Thanks.
Nov 8, 2018
— Nancy R.
(Patient since 2009)
Everyone from the front desk to the checkout are warm and professional. Dr Sheets and his assistant are outstanding!
Nov 8, 2018
Great Customer Service! — Mark R.
(Patient since 2009)
I have been seeing Dr. Sheets since I started wearing glasses. I love Vision Health Specialties. they are always kind, courteous, friendly, caring, and understanding. I will continue to go here as long as I can.
Oct 24, 2018
— Robert B.
(Patient since 2009)
Everyone was very friendly. The appointment went smoothly with a minimum of waiting time between stops.
Oct 19, 2018
Very pleased — Sharon L.
(Patient since 2009)
Very pleased that I could get in on a Saturday morning when an unexpected eye infection popped up overnight. I received prompt and excellent care. Thank you!
Oct 15, 2018
— Waco R.
(Patient since 2011)
At the risk of making it harder to get an available appointment, I would definitely recommend Vision Health Specialties to everyone! They have nice offices, up to date equipment, and great people.
Sep 27, 2018
Great — Peggy P.
(Patient since 2009)
Always have a good experience. Dr Grigsby takes good care of me!
Sep 25, 2018
The facility was ciean, and the people i came i... — Wanda C.
(Patient since 2018)
The facility was ciean, and the people i came in contact with had a friendly smile making me feel welcome. I like to say two of the employees stood out. Brandon took me back for the initial exam. He was very kind, explaind everything, and very respectable, then after exam i went over to look for glasses where i met a young lady name Essence. She was very kind, she help me with the decision on picking which glasses looks better on me and fit my face. She was in training, but the way she treated me, she will mske an excellent employee. I will be happy to refere anyone to Vision Health Specialties.
Sep 10, 2018
I was very happy with my regular exam; however ... — Stan J.
(Patient since 2009)
I was very happy with my regular exam; however I had to wait for some time before I completed the visit, talked about frames, paid the bill, etc.
Sep 8, 2018
Scheduling — Janet G.
(Patient since 2009)
When I call to schedule an appointment I would appreciate the office scheduling staff scheduling the appointment for the time the doctor requested I schedule it instead of arguing with me. If there is any question about the request they should confer with the doctor and have him make the decision..
Aug 11, 2018
Vision Health & Dr. Cook are simply fantastic. ... — Reginald F.
(Patient since 2009)
Vision Health & Dr. Cook are simply fantastic. They are always very friendly and make me feel like I am their only patient! They always have the most cutting edge equipment which makes me feel like my eye care is priority #1 with them. I could not recommend them enough!
Jul 30, 2018
I always have a good visit when i come to the e... — Sheila B.
(Patient since 2009)
I always have a good visit when i come to the eye doctor. Everyone is so nice and kind. The doctor is always very professional and kind.
Jul 27, 2018
— Carolina G.
(Patient since 2009)
Vision Speciality is the best and Dr Sheet’s is very Professional! Love this place!
Jul 20, 2018
I thank you so very much for getting me in so q... — Sybil N.
(Patient since 2016)
I thank you so very much for getting me in so quickly. You are all so thoughtful and caring. I appreciate you very much. Many blessings to you all. Sybil
Jul 20, 2018
my Visit — Charlotte M.
(Patient since 2013)
As always,polite and cheerful staff. My exam was done in a timely manner. Thanks
Jul 13, 2018
Great service and very friendly staff. — Jacob C.
(Patient since 2009)
Great service and very friendly staff.
Jun 29, 2018
Hard Lesson Learned — Karen S.
(Patient since 2009)
After seeing a P.A. at an urgent care center first and my eye infection just getting worse, I went to Dr. Sheets at VHS who has been my eye doctor for 20+ years. He did a thorough exam and even used a special liquid to test for a cornea infection. I should have come here first because the urgent care doctor(s) are not eye specialists. I ended up spending twice the money needlessly. I've sure learned my lesson about future incidents with my eye(s). I have also seen other doctors at VHS and they too are wonderful and thorough like Dr. Sheets. I highly recommend choosing VHS as your eye care professionals.
Jun 27, 2018
The staff is very friendly and love my doctor ... — Delma R.
(Patient since 2014)
The staff is very friendly and love my doctor he’s so nice my experience with vision specialist is always pleasant .
Jun 20, 2018
I am very satisfied with Dr Cook’s care. — Richard M.
(Patient since 2015)
I am very satisfied with Dr Cook’s care.
Jun 8, 2018
Great place to get your eyes taken care of! — Alexander A.
(Patient since 2009)
Great place to get your eyes taken care of!
Jun 6, 2018
Always a pleasant experience. Love Dr. Jeff G... — Susan B.
(Patient since 2009)
Always a pleasant experience. Love Dr. Jeff Grigsby's professional manner and expertise so worth the 2 1/2 hour drive to see him! Couldn't imagine changing doctors.
Jun 6, 2018
We really appreciate the care of Dr. Grigsby. ... — Robert H.
(Patient since 2009)
We really appreciate the care of Dr. Grigsby. However, your scheduling procedure seems to have changed. In the past we rarely had to wait over 15 minutes, but our last 4 out of 5 visits we have waited 45 minutes to over an hour for a short eye check.
Jun 1, 2018
Staff very knowledgeable and informative. Able ... — Julie M.
(Patient since 2009)
Staff very knowledgeable and informative. Able to place my Mother and I in the same room.
Jun 1, 2018
20+ years — Rosemary T.
(Patient since 2009)
I always look forward to seeing Dr Sheets and his assistant. They are a such a joy. It's been 20+ years and I hope to SEE him many more. Thank you for the GREAT care that you offer. Would HIGHLY recommend.
May 25, 2018
Great experience except for wait time in room a... — Tonya H.
(Patient since 2011)
Great experience except for wait time in room after initial eye tests done waiting for doctor.
May 21, 2018
Excellent service from front to the finish we g... — Collins R.
(Patient since 2009)
Excellent service from front to the finish we great results.
May 14, 2018
I love Vision Health! Dr Sheets has been my eye... — Jamie K.
(Patient since 2009)
I love Vision Health! Dr Sheets has been my eye doctor for over 20 years and I’ll never go see anyone else!
Apr 27, 2018
Eyes — Monica E.
(Patient since 2010)
I got a contact for my left eye to see near. When I look out my distance vision is very blurry. I’m wondering if it’s possible to have a biofocial lens for that eye.
Apr 23, 2018
The woman who helped me pick out my frames was ... — Alyssa E.
(Patient since 2009)
The woman who helped me pick out my frames was wonderful!
Mar 16, 2018
I asked to be worked in because of a possible e... — Linda M.
(Patient since 2009)
I asked to be worked in because of a possible eye infection. I was seen fairly soon.
Mar 14, 2018
Front desk ladies are awesome. Brandon was grea... — Patricia P.
(Patient since 2009)
Front desk ladies are awesome. Brandon was great doing our pre testing on our eyes and current information. Dr. Cook is the best in the world. Great man and Dr. Crystal was totally awesome in the eye care center.
Mar 8, 2018
Enjoyable staff — Fernando A.
(Patient since 2009)
Dr. Sheets and staff are always courteous, professional, and affable,
Mar 7, 2018
I Always Feel Appreciated — Judy J.
(Patient since 2009)
It is ALWAYS a pleasure to come to Vision Health Specialties. From the moment I walk in until the moment I walk out, I feel invited, taken care of and appreciated.
Feb 27, 2018
This was the most efficient visit that I have e... — Nancy H.
(Patient since 2009)
This was the most efficient visit that I have ever had at any doctor's office. I was called in and processed on time assigned and right out. No waiting. Everything was so good and Dr. Grigsby was great as usual.
Feb 15, 2018
Very professional and helpful — William B.
(Patient since 2009)
Very professional and helpful
Feb 12, 2018
My appointment was great. I was given informati... — Sandra W.
(Patient since 2009)
My appointment was great. I was given information on my eyes so that I understood what condition they were in.
Feb 9, 2018
Great Eye Appt — Carina M.
(Patient since 2017)
My visit from beginning to end was about 25 minutes. The staff and Dr. Sheets were efficient in running all routine test and explaining my eye exam results. I would recommend this Eye care team to anyone seeking a professional and personable optometrist.
Feb 1, 2018
Enjoyable journey. — Richard H.
(Patient since 2009)
Best visit ever and I have come for years. I feel bad for not knowing the name of a young lady that took fantastic care of me. Actually, all I was involved with were beautiful and great.
Jan 22, 2018
Everything was excellent — Roberto P.
(Patient since 2014)
I received a very good attention
Jan 22, 2018
As always, the staff and Dr. Grigsby are profes... — Julie L.
(Patient since 2009)
As always, the staff and Dr. Grigsby are professional and friendly and they always keep things running smoothly during my appointment. I love this eye clinic, the best in Midland!!
Jan 19, 2018
Excellent!!! — Darryl C.
(Patient since 2009)
The place is great, I like the staff and the good vibes. The check ups are quick and easy! It's an all around great place and the quality is awesome, they will have you set up really good until your next appointment!👍🏽👍🏽
Jan 15, 2018
— Katherine W.
(Patient since 2009)
I have gone here for several years, always completely satisfied...
Dec 31, 2017
As always, staff is friendly, prompt and very c... — Nancy H.
(Patient since 2009)
As always, staff is friendly, prompt and very competent. Always enjoy my visits.
Dec 26, 2017
The staff and vist was good. What am upset abou... — John H.
(Patient since 2010)
The staff and vist was good. What am upset about is I came in April or may and purchased more contacts and I asked if I had insurance money to cover the expense and I was told no. But but when I had my check up this last week I was told I a available credit of nearly $70.00. &70.00 I could have used last May. I already have plenty of contacts so i feel like I lost &70.00 dollars of benifits for the year. I am not happy with that. Call me and we can discuss it more. John Hopper 432-889-2194
Dec 26, 2017
Best place in Midland, TX, for overall eye care... — Nancy R.
(Patient since 2014)
Best place in Midland, TX, for overall eye care!
Dec 18, 2017
I have had good service in the past but I had m... — Karen M.
(Patient since 2009)
I have had good service in the past but I had made an appt. with my usual Dr. Sheets, & when I arrived was told he was out of the office & I was given the option of rescheduling or seeing a new dr. Since I was on a deadline to get new glasses before leaving on a trip, I saw the new dr. I did not feel that she took much care in providing my prescription (new after having cataract surgery, did not double check my answers for refraction). Then wanted to dilate my eyes, when I had just told her I'd had the surgery & pre-op dilation. Also the charge was for comprehensive exam, which I did not feel I received and did not want. I was just there for new prescription from Dr. Sheets who was familiar with my eye history. I was told that Vision Health called that morning to tell me Dr. Sheets was out, but I was home & did not receive a call. I asked if a message was left, & was told "they don't do that because they're not sure they have the right number". Lame.
Nov 13, 2017
As always I love going to VHS because of expert... — Linda J.
(Patient since 2016)
As always I love going to VHS because of expertise of optomotrist there, friendly staff, confident with exams & all questions/concerns answered. I am very pleased with the selection of frames & never a long wait!
Nov 6, 2017
The service @ Vision Health is very good. I wa... — Regina S.
(Patient since 2015)
The service @ Vision Health is very good. I was supposed to get a call back to have an appointment scheduled with a Dr in Lubbock for my cataracts, but have not heard anything to date. It would be nice if follow ups were as good.
Nov 6, 2017
Great Service! Dr. Grigsby is a wonderful Dr. a... — Wanda B.
(Patient since 2009)
Great Service! Dr. Grigsby is a wonderful Dr. and the Staff is great. Thanks
Oct 20, 2017
great service, enjoyed visit. — David V.
(Patient since 2014)
great service, enjoyed visit.
Oct 11, 2017
Friendly, professional staff as always. — Jimmy M.
(Patient since 2009)
Friendly, professional staff as always.
Oct 11, 2017
My experience at Vision Health Specialties is a... — Jan J.
(Patient since 2014)
My experience at Vision Health Specialties is always good. At my recent visit, there was a young man who did the preliminary checking who was very personable and nice. What an asset he is to your business. The doctor took care of the problem I was having. I appreciate the efficiency of the office.
Oct 11, 2017
Unexpected statement — Neal R.
(Patient since 2009)
I received excellent professional service. However I was not informed the test i received that day was not covered by my insurance. I only found out when i received a statement to pay a week later. This was a test I had not taken before. It is my expectation that when I pay at the end of my appointment all charges with my insurance company have been verified. This is the same as you expecting full payment at the end of my appointment. Makes me think I will have to know all services to be performed during my appointment and verify with my insurance company on my own to avoid non-covered procedures.
Oct 9, 2017
Excelent care and great customer service. A bit... — Hortencia V.
(Patient since 2009)
Excelent care and great customer service. A bit pricey on the frames, but I guess you have the choice of shopping elsewhere.
Sep 23, 2017
Doctor/assistant experience was wonderful, but ... — Betty O.
(Patient since 2014)
Doctor/assistant experience was wonderful, but I wanted to get new glasses after my appointment and no one helped me or said anything to me or tried to assist me or acknowledged me in any way when I wanted to order new glasses. I waited about 15 minutes and finally just left.
Sep 21, 2017
and we are waiting... — Bethany G.
(Patient since 2016)
After the preliminary eye exam and all tests, assistants had me wait in the doctor's room for over 40min. Waiting for the Optometrist to give me a quick 1-2 check for all of 2 minutes and finally dismissed. Unacceptable waiting that long.
Sep 19, 2017
Great visit — Ricky J.
(Patient since 2010)
Great visit great people in and out in a reasonable amount of time can't ask for more!
Sep 19, 2017
Everyone was courteous and professional! — Barbara D.
(Patient since 2009)
Everyone was courteous and professional!
Sep 19, 2017
Dr. Grigsby and his staff — Barbara C.
(Patient since 2009)
I alwAys enjoy my visit to dr. Grigsby and his staff. What I really don't appreciate is how expensive their glasses are . I regret having to go to somewhere else to attain affordable glasses.
Sep 25, 2015
Missy Dwyer is professional, friendly, efficient, and she explained each part of the exam — Laura B.
(Patient since 2009)
Missy Dwyer is professional, friendly, efficient, and she explained each part of the exam. Jeff Grigsby is equally outstanding. I feel like I am getting the best eye care.
Sep 24, 2015
My appointment on Saturday Sept 12 2015 — Roberto P.
(Patient since 2014)
I was attended by Nichole. Excellent ! She explained me all the possible options I had with the costs involved and How much the insurance pay. She also helped me fixing the glasses of my son. I really left from the center very very happy. Thank you !
Sep 13, 2015
Dr. Sheets has always provided excellent care. — Sheila T.
(Patient since 2012)
Dr. Sheets has always provided excellent care.
Sep 8, 2015
my eye exam — Beverly C.
(Patient since 2009)
It took a very long time after the doctor finished my exam for anyone to come help me pick out some glasses. By the time someone came, I was too weary to even care, and will reuse my current frames.
Sep 5, 2015
All the employees I interacted with were friendly and professional — Clifton B.
(Patient since 2009)
All the employees I interacted with were friendly and professional
Aug 30, 2015
Neeley was great; and Baily did a good job — Sean W.
(Patient since 2012)
Neeley was great; and Baily did a good job
Aug 28, 2015
Dr. Neely. Do not remember young ladies name but she was very polite and knowledgeable. — Timothy G.
(Patient since 2009)
Dr. Neely. Do not remember young ladies name but she was very polite and knowledgeable.
Aug 25, 2015
Dr. Sheets — Barbra R.
(Patient since 2009)
I always get excellent care with Dr. Sheets!
Aug 21, 2015
Forgot name but she was very perceptive and professional .( good looking also) — Joe M.
(Patient since 2009)
Forgot name but she was very perceptive and professional .( good looking also)
Aug 11, 2015
Late to work — Jacob C.
(Patient since 2013)
My appointment took over an hour for a simple check up. I was late getting back to work. I should have been done within an hour but instead it took an hour and fifteen minutes just to be seen with an additional 15 minutes for the actual exam and payment. Such a disrespect to me and my time. I doubt I will be returning.
Aug 9, 2015
Excellent in every way. — John M.
(Patient since 2009)
Extremely friendly at every point in the process. The most informative of any eye exam I have ever had. Thanks for a great job!!
Aug 9, 2015
Excellent in every way. — John M.
(Patient since 2009)
Extremely friendly at every point. The exam was clearly explained, and solid recommendations were made. This was probably the most informative of any eye exam I can ever recall. Thank you for a great job!!!
Aug 9, 2015
Good appointment — Jennifer M.
(Patient since 2013)
Always good service with a friendly staff
Aug 9, 2015
Dr. Sheets and his staff provided excellent care for myself and my daughter — Sarah B.
(Patient since 2009)
Dr. Sheets and his staff provided excellent care for myself and my daughter. Brenda was a huge help ordering my glasses!
Aug 8, 2015
Shelby and Nancy — Nancy B.
(Patient since 2009)
Very friendly, helpful and explained in detail.
Aug 6, 2015
I do not know the employee's name but everyone that we talked to helped us out and took us to... — Tammy T.
(Patient since 2009)
I do not know the employee's name but everyone that we talked to helped us out and took us to where we needed to go
Aug 3, 2015
The lady that did my testing was very friendly and polite. It was a pleasure. — Cynthia B.
(Patient since 2009)
The lady that did my testing was very friendly and polite. It was a pleasure.
Aug 3, 2015
From the staff yes, from Dr. Grigsby no. — Maria S.
(Patient since 2009)
From the staff yes, from Dr. Grigsby no. He used to be much more friendly, but the last couple of time my husband and I went to him, he was gruff. Dr. G didn't take time to talk to me about my concerns, he just stated his opinion, and that was that. In the end, however, it was to my benefit because we drove the 6 hours, had the procedure done and I can see much better.
Jul 29, 2015
Nancy kept me posted by phone on the status of my Rx sunglasses order — Paul M.
(Patient since 2009)
Nancy kept me posted by phone on the status of my Rx sunglasses order
Jul 29, 2015
Not a thorough exam — Blake O.
(Patient since 2014)
I was asked to read one line with each eye in the examination room, and the projector was on while I waited for the optometrist so I memorized the line. I did not feel like I got a thorough exam. I was not offered the option to have my eyes dilated and with what I know about my eyes with possible macular degeneration I just wish I could get a more thorough exam. I was asked if I was having trouble seeing anything at the start of my visit and I gave an honest response of "yes," but this never came up again and I was told everything looked good.
Jul 28, 2015
Diana in insurance, was extra helpful in my understanding my benefits — Carl R.
(Patient since 2009)
Diana in insurance, was extra helpful in my understanding my benefits. I am now able to make good decisions regarding my coverage.
Jun 23, 2015
Dr. Grigsby is always a pleasure to visit and talk to about my eye care — Bobby B.
(Patient since 2009)
Dr. Grigsby is always a pleasure to visit and talk to about my eye care. He is always polite and very professional. I would recommend him to anyone. Bobby Bryan
Jun 12, 2015
Seriously though that red haired kid is astounding — Sam T.
(Patient since 2009)
The service was amazing and the staff was so friendly that I felt like I practically worked there.
Jun 12, 2015
My visit to see Dr. Grigsby was great and his staff was very friendly. — Kathryn L.
(Patient since 2013)
My visit to see Dr. Grigsby was great and his staff was very friendly.
May 31, 2015
The customer service was better than my previous visit — Denise J.
(Patient since 2013)
The customer service was better than my previous visit. Everyone was nice and helpful - the only thing that could have been better was that no one went over my insurance and since I received glasses and contacts I would have liked all the information so I could have made a good decision as to how to pay.
May 26, 2015
I didn't get his name but really liked the guy who helped me pick out glasses. Very helpful! — Nira G.
(Patient since 2009)
I didn't get his name but really liked the guy who helped me pick out glasses. Very helpful!
May 21, 2015
I'd say customer service is good... maybe I could even say very good.. — Renee S.
(Patient since 2011)
I'd say customer service is good... maybe I could even say very good... but I wouldn't say "exceptional". As a general idea, you have nice people working there, although some are nicer than others. Thank you!
May 21, 2015
Nancy in the optical department was a great help. Very friendly. — Denise F.
(Patient since 2011)
Nancy in the optical department was a great help. Very friendly.
May 6, 2015
Yes, Debbie was wonderful in helping me get my glasses — Rachel Z.
(Patient since 2009)
Yes, Debbie was wonderful in helping me get my glasses. She was friendly and knowledgeable and I enjoyed her very much!
Apr 30, 2015
Debbie was exceptional! I was searching for new frames & wasn't having much luck in finding... — Shauna H.
(Patient since 2011)
Debbie was exceptional! I was searching for new frames & wasn't having much luck in finding something I liked. She began searching with me & actually selected the frames I chose. She clearly explained my options & I was able to make my decisions without a lot of difficulty. It was the best eyeglass experience I've had! Thank you, Debbie! 😊 And I always love seeing Dr. Sheets!
Apr 29, 2015
Wonderful and friendly place — Alexa R.
(Patient since 2014)
I honestly wish more clinics were as down to earth and easy to work with as this clinic operates.
Apr 27, 2015
nancy helped pick out frames — Judy D.
(Patient since 2009)
nancy helped pick out frames
Apr 24, 2015
Nancy was SUPER helping me pick frames and lens options!! I hope it's Nancy who helps me when my... — Cora H.
(Patient since 2014)
Nancy was SUPER helping me pick frames and lens options!! I hope it's Nancy who helps me when my glasses come in.
Apr 22, 2015
No, Dr. Neely ordered a bloodtest for me and I did not receive the paperwork to get it done — Deborah D.
(Patient since 2011)
No, Dr. Neely ordered a bloodtest for me and I did not receive the paperwork to get it done. Nor did I receive a copy of my eye glasses prescription the day of the appointment. I have called multiple times in the last 4 days to try to get the needed paperwork and no one has called me back yet! I have seen Dr. Neely for years and have never once had this problem before, I understand staff is working on moving around things in the new building but come on. Not receiving the paperwork for blood tests that were ordered is not professional. Extremely disappointed with the service this time and I hope it improves soon.
Apr 17, 2015
wow! Loved the new facility, and enhanced "vibe"that came with it — Jose B.
(Patient since 2009)
wow! Loved the new facility, and enhanced "vibe"that came with it. Very Professional and modern! My experience there only ensured that I will WANT to make my annual exams a reality. Great frames inventory for a young professional as myself. Staff is very professional and savvy in their area of expertise. They did not give me a "no"to anything; they simply "made it happen". Love this palce!
Apr 8, 2015
I did not make my appointment and called to be squeezed in but was shot down — Mark T.
(Patient since 2013)
I did not make my appointment and called to be squeezed in but was shot down. I have no glasses and the older pair I can not see out of. How can you help me with this I have drill this coming week end.
Apr 4, 2015
Everyone was super nice. Thanks! — Monica L.
(Patient since 2009)
Everyone was super nice. Thanks!
Mar 31, 2015
Everybody was great — Ismael G.
(Patient since 2013)
Everybody was great ,courteous and understanding. Unfortunately I cannot afford the new prices on eye wear, and had to go elsewhere. But the service, was great! Thank you vision health.
Mar 27, 2015
Dr. sheets is truly amazing! We love him. And Nancy is the absolute greatest — Jaykob Z.
(Patient since 2015)
Dr. sheets is truly amazing! We love him. And Nancy is the absolute greatest. She is fun, friendly and the most helpful when it comes to choosing frames.
Mar 22, 2015
Time and cost — Mark J.
(Patient since 2012)
It took 3.5 hours from start to finish. Played musical chairs. Over charged on frames and did'nt even offer cash discount. Very disappointed.
Mar 20, 2015
Great customer service! — Leilani D.
(Patient since 2014)
Very pleased with service from checking in to receiving my contacts.
Mar 19, 2015
The Dr filling in for cook was awesome with the kids — Colby M.
(Patient since 2013)
The Dr filling in for cook was awesome with the kids
Mar 14, 2015
excellent optometrist — Wayne H.
(Patient since 2009)
very knowledgeable and personable staff. The Doctor was great.
Mar 9, 2015
No, the woman at the desk gave me "David Vargas's" Rx instead of mine — Daniel R.
(Patient since 2009)
No, the woman at the desk gave me "David Vargas's" Rx instead of mine. I didn't not because my eyes were dilated. When I arrived home I noticed it was not mine. She would not fax due to HIPPA but she violated HIPPA by giving me someone else's Rx.
Mar 5, 2015
i had several differnt employees help my husband and I and they were ALL exceptional — Melissa C.
(Patient since 2015)
i had several differnt employees help my husband and I and they were ALL exceptional
Mar 5, 2015
Nancy was exceptionally helpful in selecting frames! — Barbara D.
(Patient since 2009)
Nancy was exceptionally helpful in selecting frames!
Feb 26, 2015
Nancy in optical was very helpful — Randy T.
(Patient since 2009)
Nancy in optical was very helpful picking out glasses that fit me well.
Feb 22, 2015
I did receive exceptional service. I did not have an appt — Karen M.
(Patient since 2009)
I did receive exceptional service. I did not have an appt. but was was afraid I was having a retinal detachment. I had to wait awhile but was able to see my regular dr., Dr. Sheets.
Feb 11, 2015
Dr. Sheets Very helpful and efficient — Bruce B.
(Patient since 2009)
Dr. Sheets Very helpful and efficient
Feb 5, 2015
620 Helen Greathouse Circle - Midland, 79707 — Leann B.
(Patient since 2012)
I have a change of address:
Feb 4, 2015
Great experience — Mark R.
(Patient since 2014)
New equipment and very friendly staff. Don't go elsewhere!
Feb 1, 2015
Nicholette Pena. Very nice young lady — Evan B.
(Patient since 2009)
Nicholette Pena. Very nice young lady. Made me feel comfortable & special during my whole experience
Jan 27, 2015
Everyone, from the reception/checkout to the examiners and assistants (Robin and 2 others)and the... — Lorrie C.
(Patient since 2009)
Everyone, from the reception/checkout to the examiners and assistants (Robin and 2 others)and the doctor in for Grigsby were excellent and congenial. Exceptional and courteous service from beginning to end. Thank You!
Jan 23, 2015
Yes, definitely. Belinda was so very helpful — Verneta D.
(Patient since 2009)
Yes, definitely. Belinda was so very helpful. She helped and explained what is usually done and what I might experience. The weather was horrible, and after dilation she volunteered to follow me home rather my driving home. Your "front attendants were extremely gracious and helped me to my car. Thanks.
Jan 1, 2015
The two techs who did my exams as well as Dr Grigsby were superb. — Eileen P.
(Patient since 2010)
The two techs who did my exams as well as Dr Grigsby were superb.
Dec 31, 2014
slow — Ava A.
(Patient since 2012)
Had to wait over an hour part appointment time to see dr.
Dec 31, 2014
Said I was 20 min late when I was there!!!!! — Tracy F.
(Patient since 2009)
I arrived early to help my husband pick out glasses before my appt. I even signed in and told them I was in the glasses section. They I guess forgot and I waited and waited. Then when I finally saw dr sheets he informed me that I was 20 minutes late. What??? I was very upset! I was there for almost TWO HOURS! That's ridicules!! I'm honestly not sure if I will ever go back there again!
Dec 19, 2014
I don’t know the employee’s name. She did the preliminary work before I saw Dr. Grigsby, — Nancy S.
(Patient since 2009)
I rate her 5 stars. She was friendly and seemed to know what she was doing.
Dec 18, 2014
YesDon't know everyones nameI believe one was Nicki — Kathleen L.
(Patient since 2009)
Yes Don't know everyones name I believe one was Nicki
Dec 3, 2014
Receptionist — Powell G.
(Patient since 2009)
Single receptionist at desk. She was on phone. Three people who arrived after me were called back to the doctor's office before me.
Nov 23, 2014
Appointment — Tracy M.
(Patient since 2011)
It would have been helpful to be told about the construction and rear entrance when the appointment was scheduled.
Nov 22, 2014
Did not get specific names but everyone was very helpful and friendly. — Elaine C.
(Patient since 2009)
Did not get specific names but everyone was very helpful and friendly.
Nov 16, 2014
Annual checkup — Ralph K.
(Patient since 2009)
Had to wait a little longer than I'd like. Otherwise satisfied.
Nov 15, 2014
over all everybody was super nice and very helpful the dr was awsome took his time doing the test... — Dario F.
(Patient since 2012)
over all everybody was super nice and very helpful the dr was awsome took his time doing the test was never in a hurry answered all my questions and still at the end asked me if i had any other question HE CARES thanks for the great service I WILL BE BACK
Nov 10, 2014
over all everybody was super nice and very helpful the dr was awsome took his time doing the test... — Dario F.
(Patient since 2012)
over all everybody was super nice and very helpful the dr was awsome took his time doing the test was never in a hurry answered all my questions and still at the end asked me if i had any other question HE CARES thanks for the great service I WILL BE BACK
Nov 10, 2014
Excellant visit! — Cindy R.
(Patient since 2009)
Every employee I dealt with were excellant!
Nov 8, 2014
Dr. Robert Sheets is the best in town. VHS is always my recommendation to new patients — Jerry P.
(Patient since 2009)
Dr. Robert Sheets is the best in town. VHS is always my recommendation to new patients
Nov 3, 2014
Yes, everyone was great - fast and courteous. — Jerry L.
(Patient since 2009)
Yes, everyone was great - fast and courteous.
Oct 30, 2014
Got new glasses! Nicole was a great help. — Sabrina M.
(Patient since 2013)
Got new glasses! Nicole was a great help. She helped me pick out a bunch of choices, then we narrowed them down together. She wasn't impatient; she helped explain my insurance choices to me and helped me pick out the perfect pair of glasses. I was grateful for her kindness.
Oct 29, 2014
Dr Sheets is always wonderful! — Hortencia V.
(Patient since 2009)
Dr Sheets is always wonderful!
Oct 25, 2014
Overall great service — Hilda H.
(Patient since 2009)
I always experience excellent service at VHS, but I didn't see Dr. Grigsbsy because he was out. The doctor who saw me did a good job but he is not as thorough as Dr Grigsby(whom I prefer to see).
Oct 19, 2014
Chris encountered VSP site problems and indicated that he would call with the correct cost... — Wayne R.
(Patient since 2014)
Chris encountered VSP site problems and indicated that he would call with the correct cost information when it was back up - AND HE DID
Oct 14, 2014
Tate was very hands on and thorough. — Jenness G.
(Patient since 2009)
Tate was very hands on and thorough.
Oct 13, 2014
Thanks to all of you that took up the place of my regular optometrist that was out of town — Brenda C.
(Patient since 2014)
Thanks to all of you that took up the place of my regular optometrist that was out of town. You were willing to help calm my fears and questions and to get me in your already busy schedules. That was huge to me.
Oct 11, 2014
Lana Henry — Lana H.
(Patient since 2009)
The customer service that I received during my last appointment was very good. The new addition will be nice when it's completed. Thanks.
Oct 10, 2014
Missed Dr Grigsby, of course !, but other Dr was great an my eyes are doing well — Patsy H.
(Patient since 2009)
Missed Dr Grigsby, of course !, but other Dr was great an my eyes are doing well.wow that "taradent" or whatever that medicine is called has gotten expensive (not on any drug plan) but treatment working well and,as usual, I am pleased with you all.
Oct 10, 2014
I truly do NOT know who helped us, but she was FANTASTIC!!! This isn't something new, though.. — Shelby J.
(Patient since 2012)
I truly do NOT know who helped us, but she was FANTASTIC!!! This isn't something new, though...We get excellent care by everyone (including the reception area)for our entire family...plus, we have a diabetic and I trust the entire staff with her eyes, but we are especially partial to Dr.Grigsby. He is the BEST! Thank you ALWAYS for all you do for us!
Jul 27, 2014
yes, the girl that helped me select my glasses did a great job but I don't remember her name — Carolyn S.
(Patient since 2009)
yes, the girl that helped me select my glasses did a great job but I don't remember her name
Jul 23, 2014
Another great visit! — Waco R.
(Patient since 2011)
Even with the new renovation construction and parking situation, I can not complain. This is a great place with great people!
Jul 14, 2014
Appt: I was considerably late — Almeda R.
(Patient since 2009)
Although I was considerly late, I was taken in to my appointment, notified the doctor who was wonderful about my tardness. Everyone was cordial and helpful.
Jul 13, 2014
Dr Neeley is always great........the woman that helped me select my frames was EXCELLENT...... — Marian F.
(Patient since 2009)
Dr Neeley is always great........the woman that helped me select my frames was EXCELLENT.......but, I did not notice her name
Jul 13, 2014
Dr. Sheets is wonderful! — Shelby Leigh L.
(Patient since 2011)
Dr. Sheets is wonderful! He is so professional while also being personable and caring! I truly appreciate him along with his expertise and I am very glad to have him as my optometrist. Sincerely, Shelby Levins Landgraf
Jul 11, 2014
Professional Service — Jeffery D.
(Patient since 2009)
I had a special problem and the staff worked me in without an appointment. I will be forever grateful.
Jul 7, 2014
I can't remember all their names, but I am very satisfied with the patient treatment — Rosario H.
(Patient since 2013)
I can't remember all their names, but I am very satisfied with the patient treatment
Jul 7, 2014
All staff were very helpful in every way possible, they were very informative and made my... — rachel c.
(Patient since 2014)
All staff were very helpful in every way possible, they were very informative and made my appointment very relaxed and put my mind at ease. They smiled and made me feel very welcomed.
Jul 7, 2014
JUNE 2014 — Kelli B.
(Patient since 2009)
It would be better to have the front desk people explain you are choosing to only take a primary insurance instead of them making up reasons. I personally find it offensive when they bad mouth my insurance plan when I am the HR director and we are self funded and pay defined benefits that your people said it was because there was a problem with them paying.
Jul 7, 2014
all of your employees although I don't know their names did an excellent job great personalities — Rick V.
(Patient since 2009)
all of your employees although I don't know their names did an excellent job great personalities
Jul 5, 2014
Everyone in the office was so nice and helpful. Couldn't ask for a better experience. — Crescencia R.
(Patient since 2010)
Everyone in the office was so nice and helpful. Couldn't ask for a better experience.
Jul 5, 2014
