Vision Health Specialties
439
Reviews
Address:
4109 N Midland Dr
Midland
,
TX
79707
View Map
Phone:
432-694-5259
Website:
Reviews
I've been going here for years. They have a gro... — Terisa W.
(Patient since 2009)
I've been going here for years. They have a group of excellent doctors and each one has a different special interest. Dr. Cook is the man to see for dry eyes. Very knowledgeable.
Feb 6, 2023
Wonderful experience from the time I got there ... — Lydia T.
(Patient since 2021)
Wonderful experience from the time I got there I nail I left! Thank you!
Feb 6, 2023
Dr. Cook at Vision Specialist’s — Stanley S.
(Patient since 2009)
Dr. Cook always does a great job. I have been using him about 30 years and never disappointed in him.
Feb 6, 2023
Amazing staff! Fast and very friendly. — Misty F.
(Patient since 2017)
Amazing staff! Fast and very friendly.
Jan 31, 2023
Such a great place! — Shelly U.
(Patient since 2022)
Great place from the front desk to those helping us pick just the right pair of glasses. It was a busy place but those employed there AND the doctor were outstanding; took the time to know us personally, explained procedures and whether contacts were the solution for my spouse. Thanks for being that new home for our eye care!
Jan 30, 2023
Thought the care was good but the price on fram... — Sarah G.
(Patient since 2016)
Thought the care was good but the price on frames were high
Jan 27, 2023
Lobby chairs — Vanessa H.
(Patient since 2009)
Always receive good service! I do think you need to update your lobby by replacing the chairs. They are in terrible shape and I do not even sit when I come in.
Jan 25, 2023
Dr. Sheets is very thorough and very personable... — Lisa B.
(Patient since 2009)
Dr. Sheets is very thorough and very personable.
Jan 24, 2023
I was so thankful that in my doctor’s (Dr Grigs... — Brenda G.
(Patient since 2009)
I was so thankful that in my doctor’s (Dr Grigsby) absence that Dr Pawlowski was able to see me. As always, I was thoroughly checked for the difficulty I’m having, and as always, was well communicated to me what we do going forward. I’ll be returning on February 20 to see Dr Grigsby. I appreciate the team you have — and not having to wait!
Jan 23, 2023
Very knowledgeable staff and the Dr was and has... — Maria G.
(Patient since 2009)
Very knowledgeable staff and the Dr was and has been very nice and patient with us Both my husband and myself
Jan 23, 2023
Excellent - friendly and very courteous staff a... — Ponciano G.
(Patient since 2013)
Excellent - friendly and very courteous staff and doctors. I’d like to add that during my visit, I experienced a low sugar episode. Immediately one of the young ladies up front got me a cup of OJ and fixed me right up. Thanks again.
Jan 20, 2023
Welcome with a smile: qualified staff; waiting ... — Cynthia B.
(Patient since 2010)
Welcome with a smile: qualified staff; waiting period short; Dr. Good bedside manners. I leave knowing about my eyes, feeling good.
Jan 19, 2023
Dr Cook was very rude!!! I will NOT be back to ... — Jaylene B.
(Patient since 2018)
Dr Cook was very rude!!! I will NOT be back to see him!!!!
Jan 17, 2023
Everyone is business oriented and professional,... — Carl H.
(Patient since 2009)
Everyone is business oriented and professional, taking care of business, without the feel of being rushed.
Jan 16, 2023
Quick, professional service. — Karen L.
(Patient since 2009)
Quick, professional service.
Jan 16, 2023
Great service — Isabel T.
(Patient since 2023)
I had an appointment with Dr. Sczepanski and she was absolutely informative with any questions I had. The service was friendly and also informative with any questions I had. Any issues were solved in a timely manner and the selection of glasses were from great brands at reasonable prices too! Of course some young employees will have some attitude but that one person doesn't effect the quality of service from everyone else and the company. I will definitely continue to use this company in the future for any eye exams I may need and I highly recommend it to others.
Jan 13, 2023
Exceeding Expectations — Jose C.
(Patient since 2009)
From the reception desk to techs and Dr. Sheets makes for a fantastic experience. They are so so nice and ready to help me the minute I arrived. The staff always exceed my expectations. 5 Stars.
Jan 13, 2023
Discriminación — Eduardo L.
(Patient since 2022)
No sentí que fuera un trato adecuado en la forma que se dirigieron.
Jan 12, 2023
Everyone is extremely nice and polite. There wa... — Debra G.
(Patient since 2011)
Everyone is extremely nice and polite. There was no wait time I got right in.
Jan 11, 2023
— Judith R.
(Patient since 2009)
Dr. Grigsby is the greatest! He has been my Dr. For many years. The overall visit was very pleasant. Clean facility and friendly staff.
Jan 11, 2023
Dr. Grigsby is the best eye Dr in this part of ... — Carl B.
(Patient since 2009)
Dr. Grigsby is the best eye Dr in this part of the world !
Jan 9, 2023
My appointment went like a well oiled wheel. E... — Danny K.
(Patient since 2009)
My appointment went like a well oiled wheel. Everyone was very friendly and nice.
Dec 22, 2022
Dr. Sczepanski is wonderful!! — Kaden M.
(Patient since 2019)
Front staff is great and Dr. Sczepanski is wonderful. Very disappointed in the contact lense tech that “assisted” my 14 year old in his first attempt to try contacts. I paid additional for that appointment only for her to be unprofessional, rude, and of no help for my son.
Dec 19, 2022
Dr. Sheets is absolutely the best doctor we hav... — Robert K.
(Patient since 2009)
Dr. Sheets is absolutely the best doctor we have had the privilege of attending to our medical needs. He is not only knowledgeable but also caring. We have recommended to numerous friends.
Dec 13, 2022
Been taking care of my family for a long time, ... — Isaac M.
(Patient since 2009)
Been taking care of my family for a long time, thank you for always being good to all of us!
Nov 30, 2022
The staff is topnotch from the time you walk in... — Mike R.
(Patient since 2017)
The staff is topnotch from the time you walk in the front door all the way until you walk back out the door. Thank you for making me and my family feel comfortable!
Nov 25, 2022
Everything was good until I was double charged ... — Veronica B.
(Patient since 2010)
Everything was good until I was double charged for my vision check up and was told someone would contact me later that day with my refund and haven't heard back.
Nov 21, 2022
Great job! Always provides great service and aw... — Jose M.
(Patient since 2018)
Great job! Always provides great service and awesome staff.
Nov 16, 2022
Great Team — Beverly T.
(Patient since 2009)
Excellent team work, recommend this eye care specialist
Nov 2, 2022
The staff is the friendliest and most attentive... — Jon H.
(Patient since 2009)
The staff is the friendliest and most attentive of any I have found. Highly recommend Vision Health Specialties and Dr. Sheets.
Nov 2, 2022
We always get the best care and service here. H... — Lillie G.
(Patient since 2009)
We always get the best care and service here. Highly recommend. We love Dr. Sheets eye for detail and making you comfortable through every step.
Nov 1, 2022
Excellent Dr Cook and helpers so — Ysidro B.
(Patient since 2010)
Excellent Dr Cook and helpers so wonderful
Oct 17, 2022
I love Dr Grigsby, he takes great care of my vi... — Mary S.
(Patient since 2009)
I love Dr Grigsby, he takes great care of my vision and watches my Sjogren's. And Charity, the young lady that helped me find my new glasses (very hard for me to find new frames that I really love) made it much easier for me to find my new glasses.
Oct 16, 2022
Dr Grigsby is awesome and his staff are great. — Kenneth C.
(Patient since 2009)
Dr Grigsby is awesome and his staff are great.
Sep 15, 2022
Great eye care — Max W.
(Patient since 2009)
I’ve been a patient of Dr. Cook for 44 years. I’ve always had great contact lens care, and the staff at Vision Health Specialties make every annual exam a pleasant experience.
Sep 8, 2022
Five Stars for Dr. Sheets — Leslie S.
(Patient since 2009)
Dr. Sheets has been very diligent and thorough in trying to get the best possible contact lens prescription for me. I truly appreciate his efforts.
Sep 7, 2022
My visit was great and Dr. Sheets is so good. H... — Jackie S.
(Patient since 2009)
My visit was great and Dr. Sheets is so good. He explains everything well and is concerned about my eye health.
Sep 2, 2022
Kelly and Dr Grigsby always do a wonderful job.... — James M.
(Patient since 2009)
Kelly and Dr Grigsby always do a wonderful job. No complaints here!
Aug 22, 2022
My husband and I have used Vision Health Specia... — Barbara D.
(Patient since 2009)
My husband and I have used Vision Health Specialties for our vision needs for several years. We have never been disappointed with either service or products purchased there. Will we return? You bet...every year!!!
Aug 19, 2022
I have been going to Vision Health Specialties ... — Vicki W.
(Patient since 2009)
I have been going to Vision Health Specialties for years and have had excellent experiences every time I have been there!!
Aug 15, 2022
Very organized and very friendly and profession... — Judy B.
(Patient since 2016)
Very organized and very friendly and professional staff and doctor
Jul 20, 2022
The staff was so gracious to fit me in Friday a... — Fred S.
(Patient since 2009)
The staff was so gracious to fit me in Friday afternoon to attend to my eye - itching, burning, weeping - which was making me miserable. After examining the eye and prescribing the medication which I applied, my eye felt so much better - saved me from much misery over the weekend.
Jul 18, 2022
Everyone is so courteous, helpful and very prof... — Mary C.
(Patient since 2017)
Everyone is so courteous, helpful and very professional!
Jul 8, 2022
— Terri D.
(Patient since 2017)
I waited 30 minutes before I went to the front desk to ask about my wait. I had checked in but they had skipped over my name.
Jul 8, 2022
Grateful for Dr. Sheets expertise and personal ... — Vickie B.
(Patient since 2009)
Grateful for Dr. Sheets expertise and personal interest displayed during the eye exam, it is very much appreciated.
Jul 7, 2022
Excellent service as always. Thank you. — Charlotte M.
(Patient since 2013)
Excellent service as always. Thank you.
Jul 6, 2022
Great service! — Terri C.
(Patient since 2019)
I’ve only been using Vision Health Specialties for a short time, but everyone I encounter from the time I walk in until I walk out is so courteous and helpful. They don’t try to rush through any part of the exam and they listen to my concerns. I will continue to use them!
Jun 26, 2022
I have been using the Dr service of my vision i... — Collins R.
(Patient since 2009)
I have been using the Dr service of my vision issues over many years. I enjoy using the services and how the technology has always advanced to assure I am receiving the the best care available. I also know that the same is given to my wife for her vision needs.
Jun 23, 2022
Love this office and Dr. Sheets — Sherea H.
(Patient since 2010)
I have been coming here for years, and my husband and my kiddos. We LOVE Dr Sheets and his professional staff. I highly recommend Dr. Sheets or any of the doctors at Vision Health Specialities, for your vision needs and your families.
Jun 20, 2022
— Sandra F.
(Patient since 2015)
My only negative comment is once in exam room it takes well over 1 hour to finish and actual exam time is maybe 20 minutes. It certainly appears overscheduling is the culprit. Other than that annoyance the clinic is 5 star.
Jun 15, 2022
great assistants, doctors, and sales ppl...all ... — Jason W.
(Patient since 2009)
great assistants, doctors, and sales ppl...all was good!
Jun 10, 2022
It is a joy to see Dr. Sheets every year — Rosemary T.
(Patient since 2009)
It is a joy to see Dr. Sheets every year for my appointment. I am sure he was also very amused with my "Oh Crap" response when he got to prove to me that this year I was not able to talk him out of the "BIG B".
May 31, 2022
Dr. Sheets has always been Great and will conti... — Cynthia A.
(Patient since 2011)
Dr. Sheets has always been Great and will continue to use him. Everyone is always so kind, Thank you Dr. Sheets and to the entire staff.
May 30, 2022
Eye can see clearly now ! — Roy M.
(Patient since 2009)
We've been coming here for twenty years and the customer service is always great! Dr.Cook is very professional and does an excellent job with our eye care.
May 27, 2022
— Donna C.
(Patient since 2009)
Everyone was nice and especially helpful . I really like Dr.Cook and Penelope Torelli.
May 19, 2022
Very Professional — Zariyah F.
(Patient since 2022)
My daughters visit was amazing. Everyone was very professional and so nice! We were in and out, with all the help along the way.
May 12, 2022
Great visit and follow up — Joe D.
(Patient since 2009)
Dr Pawlowski and staff were great. Everyone was friendly and courteous and patient with a first time user of scleral lenses.
May 6, 2022
Very friendly and professional service staff. E... — Gail A.
(Patient since 2009)
Very friendly and professional service staff. Everything was handled great and done in a timely manner. Thanks to everyone that waited on us.
May 6, 2022
— John M.
(Patient since 2009)
GREAT SERVICE. VERY PROFESSIONAL AND COMPLETE. EXCELLENT EXPLANATION OF FINDINGS. VERY PERSONABLE STAFF.
May 4, 2022
Fast service and great care! Thank you! — Sara Gail C.
(Patient since 2009)
Fast service and great care! Thank you!
May 3, 2022
Vision Health Specialties has great doctors. — Lisa B.
(Patient since 2009)
Vision Health Specialties has great doctors.
May 3, 2022
The best in the Wild West! — Albert Travis F.
(Patient since 2012)
From start to finish and to the follow ups, they are the best in the Wild West! Their process is smooth and flawless. Appointments are spot on. Less than a 5 min wait time. 🙌🏼
Apr 23, 2022
Dr. Cook is awesome he tells it as it is and he... — Israel J.
(Patient since 2009)
Dr. Cook is awesome he tells it as it is and helps you get going. Highly recommended
Apr 19, 2022
I really trust Billy Cook to take good care of ... — Donna C.
(Patient since 2009)
I really trust Billy Cook to take good care of my eyes
Apr 17, 2022
A good experience as always with everyone being... — John C.
(Patient since 2009)
A good experience as always with everyone being professional but friendly
Apr 6, 2022
Great Customer service. Friendly and caring t... — Carrie M.
(Patient since 2010)
Great Customer service. Friendly and caring team.
Mar 31, 2022
The dr is great, but office staff really messed... — Amanda S.
(Patient since 2009)
The dr is great, but office staff really messed up with our insurance. Told us they accepted it but when we went to pay they said they were out of network so we had to pay over $200. I am not sure what they would have done if we didn't have the money. They should have told us before the visit.
Mar 28, 2022
The best! — Savannah S.
(Patient since 2020)
I don’t know where to start. The kind of care here is top notch. They are professional and so knowledgeable. They have the kind of care that makes you trust doctors and feel seen and heard. They went above and beyond. From their doctors to their support staff. They have helped me on my health journey in a multitude of ways. I recommend this place to everyone! Every optometrist here is amazing! I couldn’t be more grateful!
Mar 26, 2022
Dr Sheets and his assistant were fantastic — Jadon M.
(Patient since 2014)
Dr Sheets and his assistant were fantastic
Mar 24, 2022
Everyone was friendly and professional. No wait... — Sandra B.
(Patient since 2013)
Everyone was friendly and professional. No wait time at all. Best experience I’ve ever had from the moment I walked in to picking out my glasses. Great Job
Mar 24, 2022
Everyone was so nice and helpful, as always.. — Jaren H.
(Patient since 2012)
Everyone was so nice and helpful, as always..
Mar 14, 2022
Always a pleasant visit when I come here. — Alexander A.
(Patient since 2009)
Always a pleasant visit when I come here.
Mar 7, 2022
I had a good visit. I was taken in to see Dr. C... — Felicita S.
(Patient since 2009)
I had a good visit. I was taken in to see Dr. Cook in a timely manner.
Feb 28, 2022
Good Visit — Joe D.
(Patient since 2009)
The staff is always friendly and Dr Sheets is great. I got referred to another Dr in the building so my problem did not get addressed at this time and will be awhile before I can have good vision again. I'm depending on someone else's schedule at this point. Other than that, my visit was fine.
Feb 25, 2022
Best place for vision needs — Harvin B.
(Patient since 2009)
Dr. Sheets is really the best. My family and I have depended on him for 20+ years now and wouldn't go anywhere else.
Feb 25, 2022
I have gone to Vision Health specialties for 15... — Nancy R.
(Patient since 2009)
I have gone to Vision Health specialties for 15+ years. I have always had a good experience from Dr. sheets to everyone else who works at the facility. My appointments are usually on time and Dr. sheets is very personable and professional. I feel I have had good eye care through the years.!
Feb 23, 2022
Always a pleasant visit to Vision Health Specia... — John C.
(Patient since 2009)
Always a pleasant visit to Vision Health Specialties. The staff was great and fast. Dr Grigsby is always pleasant.
Feb 23, 2022
Dr Grigsby and Kelley are great! — James M.
(Patient since 2009)
Dr Grigsby and Kelley are great!
Feb 21, 2022
Thank you — Jose P.
(Patient since 2009)
I've known Dr. Cook for many years. The key word here is 'trust'. I trust Dr. Cook to do the very best. The entire staff is excellent.
Feb 7, 2022
Great service, Dr Sheets and staff are super — Mike P.
(Patient since 2009)
Great service, Dr Sheets and staff are super
Feb 4, 2022
Extremely professional, competent, polite, frie... — Kenneth A.
(Patient since 2009)
Extremely professional, competent, polite, friendly, and fun place to have my vision cared for! Highest rating from me!
Feb 2, 2022
Excellent service — Marsha M.
(Patient since 2009)
Their service is always good. Doctor Sheets always take time with examine and questions. I have been a patience of Dr. Sheets at least 20 years. The glasses department is helpful and courteous.
Feb 2, 2022
Visit was good. Need more help at front desk fo... — Felicita S.
(Patient since 2009)
Visit was good. Need more help at front desk for shorter check in wait.
Jan 13, 2022
Great place and people. DR. Cook is great and a... — David E.
(Patient since 2019)
Great place and people. DR. Cook is great and assistants are the sweetest
Jan 13, 2022
Great DR — Julia C.
(Patient since 2013)
Dr Sheets is great. He is personable and efficent. He takes the time to go over your eye health with you and doesn't make you sit in the room for 30 minutes. The staff is great too
Jan 12, 2022
Excellent experience — Robert K.
(Patient since 2009)
Excellent appointment. No wait time, friendly and knowledgeable staff and Dr. Sheets professional and informative as always. Would recommend to anyone. Bob
Dec 31, 2021
As always Dr.Sheets very professional n caring.... — Yvette E.
(Patient since 2009)
As always Dr.Sheets very professional n caring. Have been with him for years. The staff very knowledgeable n patient n courteous. Outstanding place. Gif Bless!
Dec 20, 2021
As always it is a pleasure to see Dr. Sheets. ... — Margaret J.
(Patient since 2009)
As always it is a pleasure to see Dr. Sheets. He reassured me on some issues I had and is so pleasant and caring it is a joy ti see him. The other staff was efficient and pleasant too. Highly recommend Vision Health.
Dec 16, 2021
Always friendly and helpful while trying to get... — Nell D.
(Patient since 2009)
Always friendly and helpful while trying to get around. I appreciate all you do.
Dec 13, 2021
Very friendly people delivering quality vision ... — Sammie R.
(Patient since 2011)
Very friendly people delivering quality vision care
Dec 6, 2021
Best Eye Specialists In Midland — Luis M.
(Patient since 2010)
I enjoy getting my vision checked here, everyone is courteous & professional, Dr. Sheets is who I always go with, but everyone here will take care of you.
Dec 3, 2021
Everyone at Vision Health Specialties is very p... — Linda M.
(Patient since 2009)
Everyone at Vision Health Specialties is very pleasant and helpful. I have been a patient/customer for over 40 years and would never consider going anywhere else.
Nov 18, 2021
— Peggy C.
(Patient since 2009)
The office is run very efficiently and Dr Sheets and his staff are great.
Nov 12, 2021
My appointment with Dr. Cook went very well. — Rebecca P.
(Patient since 2009)
My appointment with Dr. Cook went very well.
Oct 22, 2021
Dr Sheets is always so nice! .. — Linda H.
(Patient since 2009)
Dr Sheets is always so nice! I don’t mind at all getting my eyes checked.
Oct 21, 2021
Great experience as always. — Audry F.
(Patient since 2009)
Great experience as always. I had something in my eye and as busy as they were they worked me in and fixed yes right up.
Oct 1, 2021
Annual Eye Exam — Karen S.
(Patient since 2009)
I came for my annual eye appointment and didn't even wait more than 5 minutes before being called back to begin my eye appointment process. After the preliminary eye checks and tests when I was put in an exam room, it was hardly any time before Dr. Sheets came in. I was so impressed because they were right on time with everything.
Oct 1, 2021
Dr. P is always so kind … — Susan L.
(Patient since 2017)
Dr. P is always so kind and listens to my concerns. Doctor visits are usually stressful to me, but not at Vision Health Specialties.
Sep 27, 2021
Always professional, personable, and enjoyable!... — Waco R.
(Patient since 2011)
Always professional, personable, and enjoyable!
Sep 14, 2021
Very pleased to return here year after year! — Barbara D.
(Patient since 2009)
My husband and I have been patients here for quite a few years. Our visits have always been pleasant, mostly on time, the staff in every department couldn't be more helpful and their array of eyeglasses is vast!
Sep 11, 2021
Love Vision health specialist — Darryl C.
(Patient since 2009)
Love going to Vision health specialist, been a long time costumer sense I was in elementary school with the same doctor now. I’m 30 now and they have not disappointed me not once, everyone is great and very professional. You set your appointment time, you’re in and out within a very quick time. Quick and easy, I have and will continue to highly recommend Vision Health Specialist.
Sep 10, 2021
Great Service — James M.
(Patient since 2009)
As always Dr. Grigsby and staff (Kelley) do an excellent service. The only thing missing were the donuts. ;-)
Aug 23, 2021
— Shelley H.
(Patient since 2009)
Dr. Sheets has provided me excellent eye care fir years. He’s the best!
Aug 11, 2021
The visit was very good but I wish the time I w... — Stephanie L.
(Patient since 2009)
The visit was very good but I wish the time I was asked to come was closer to when he saw me. I waited an hour and one half but it was a last minute appointment that I was very glad to get before leaving town and my eye is much better
Aug 3, 2021
Dr. Pawlowski is an awesome doctor. He always ... — Keith B.
(Patient since 2019)
Dr. Pawlowski is an awesome doctor. He always takes time to explain what is going on.
Jul 23, 2021
Never disappointed o Dr Cook. — Dennis H.
(Patient since 2010)
Never disappointed in my visits with Dr Cook and staff.
Jul 9, 2021
Everyone employee I interacted with was very pr... — Kimberly K.
(Patient since 2009)
Everyone employee I interacted with was very professional and kind. Can't wait for my glasses to come in!
Jul 6, 2021
Fast check in, everyone very friendly. As alway... — Jerry W.
(Patient since 2009)
Fast check in, everyone very friendly. As always a pleasure to speak to Doc Grigsby
Jun 28, 2021
Great service! — Leilani D.
(Patient since 2014)
everyone was professional and friendly
Jun 22, 2021
Great, friendly and helpful staff. Best eye ca... — Kip S.
(Patient since 2009)
Great, friendly and helpful staff. Best eye care I’ve ever had.
Jun 21, 2021
Great experience. Wasn't there very long. Wel... — Stanley S.
(Patient since 2009)
Great experience. Wasn't there very long. Well organized and was examined thoroughly and quickly by Dr. Cook. Great place to do business.
Jun 17, 2021
It is always a good visit at your place. The ... — Margaret J.
(Patient since 2009)
It is always a good visit at your place. The tech was pleasant and efficient and Dr. Sheets is so kind and helpful in explaining my overall eye condition. I look forward to seeing him each time.
Jun 16, 2021
Everyone very friendly and helpful. Have been ... — George V.
(Patient since 2009)
Everyone very friendly and helpful. Have been going there for years. Different employees through out the years, but the service has always been great!
Jun 16, 2021
Love Dr Pawlowski & the staff. Always very plea... — Deborah W.
(Patient since 2018)
Love Dr Pawlowski & the staff. Always very pleasant and helpful.
Jun 14, 2021
Awesome experience! — Malissa S.
(Patient since 2009)
I’ve been going here for years. They’ve always been great, but I can tell they’re making an effort to be even better.
Jun 11, 2021
Dr. Sheets has been my doctor for 25 years and ... — Cheryl G.
(Patient since 2009)
Dr. Sheets has been my doctor for 25 years and he is great.
Jun 1, 2021
Excellent as always — James M.
(Patient since 2009)
Excellent as always. Dr Grigsby and Kelly do an outstanding job!
May 31, 2021
love this place — Israel J.
(Patient since 2009)
they are so quick, professional thorough. I can make an appointment and walk in and within minutes be taken care of and if I have any questions they answer them and the eye glass store has a great selection I can't say enough nice things about the staff and doctors. highly reccomended.
May 19, 2021
I have been seeing Dr Sheets for years. Love ... — Beverly W.
(Patient since 2009)
I have been seeing Dr Sheets for years. Love his attention to detail. Great staff. Very friendly and helpful.
May 19, 2021
Several things I did not personally appreciate,... — Monique R.
(Patient since 2014)
Several things I did not personally appreciate, but others might see as a positive. 1. They made my 6YO and 4YO wear a mask, even the governor did not require anyone under the age of 10 to wear a mask. 2. They did not allow me to book an appointment for more than two people in one family, per day. I don’t understand do and this logic as it’s still a paying customer, it doesn’t take away from any financial gain of the establishment and to fill the slow for an additional family member of mine would be the same as filling the slot for a different customer. 3. They would not email me my prescription. They said they changed that over 2020; for years they would email them to me. I’m only able to view it through a patient portal or pick it up in the office. Some of you know how tedious setting up a portal can be and most the time not worth the trouble. We have decided to move doctors just to make things easier for us and our growing family.
May 12, 2021
Dr Sheets does a great exam. He spends the time... — Shirley J.
(Patient since 2016)
Dr Sheets does a great exam. He spends the time necessary to find out what’s going on.
May 10, 2021
Patient and the best. — Chelsee G.
(Patient since 2017)
Patent and the best place to take kids as well. I love that I can have my son and I seen together and they are so good with them.
May 4, 2021
Wonderful visit, as always. Everyone is sooo ni... — Billie P.
(Patient since 2009)
Wonderful visit, as always. Everyone is sooo nice and helpful
Apr 28, 2021
Personally, eye exams and purchasing glasses is... — Christilynn C.
(Patient since 2009)
Personally, eye exams and purchasing glasses is always difficult. Dr. Sheets and his staff are friendly and caring. Not to mention, they make the process easier. Thank you all so much for a positive experience.
Apr 27, 2021
Finally Return, — Richard H.
(Patient since 2009)
As always, it was pleasant and courteous and enjoyable to finally return. Other problems prevented going by the yearly appointment.
Apr 26, 2021
Well as always the best of the best overall exa... — Julia W.
(Patient since 2009)
Well as always the best of the best overall examination and customer service the best on the Permian Basin
Apr 26, 2021
Great professionalism — Sheila T.
(Patient since 2012)
Dr. Sheets is a wonderful doctor. Very knowledgeable and pleasant.
Apr 26, 2021
I would recommend Dr Sheets to everyone!! He is... — Linda H.
(Patient since 2009)
I would recommend Dr Sheets to everyone!! He is great!!!!
Apr 21, 2021
VHS and Dr. Grigsby always give me and my famil... — Kenneth A.
(Patient since 2009)
VHS and Dr. Grigsby always give me and my family the best experience available. They always meet or exceed my expectations! The exam is always very thorough and my questions are always answered well and the answers are explained in a way I can understand. I never feel rushed through and I Dr. Grigsby and his staff are very helpful with any needs we have.
Apr 14, 2021
I am saddened by the fact that I have to leave ... — Aidina O.
(Patient since 2014)
I am saddened by the fact that I have to leave Midland Texas. This has been the best vision facility I have ever been to. I only hope I can find the same in our new city. My Dr. is Dr. Grigsby and he is very friendly and has a sense of humor. He always makes me laugh. The rest of the staff is really friendly and helpful. If I do not find one in my current city I may just take the 4 hour trip there just because I think they are worth the trip.
Apr 3, 2021
Great and friendly service from the time you wa... — Nancy H.
(Patient since 2009)
Great and friendly service from the time you walk in. Always enjoy getting my eyes checked as everyone makes it comfortable and easy.
Mar 15, 2021
All employees were great and very warm and frie... — Janet R.
(Patient since 2009)
All employees were great and very warm and friendly. The technician who did my eye check and exam/dilutions before seeing Dr. Sheet was great. She was very friendly.
Mar 3, 2021
Very professional — John M.
(Patient since 2009)
Great service. Professional at every level. Also very efficient.
Mar 3, 2021
Great and friendly service by all the staff tha... — Lee I.
(Patient since 2009)
Great and friendly service by all the staff that worked with me, even Jeff........ :<)
Mar 1, 2021
Very caring, efficient and courteous staff. Dr.... — Robert K.
(Patient since 2009)
Very caring, efficient and courteous staff. Dr. Sheets has been my family's doctor for many years and we could have not have wanted a more knowledgeable and caring doctor. My wife has serious eye issues and Dr. Sheets has attended to every one of her needs in a timely way. We have recommended him to numerous friends all of whom have been more than pleased with his services.
Feb 26, 2021
Dr. Grigsby & Staff! — James M.
(Patient since 2009)
Dr Grigsby was great as usual. And, Kelley did a great job too!
Feb 22, 2021
Always a great experience! — Judy J.
(Patient since 2009)
The only annual checkup I actually look forward to.
Feb 12, 2021
Highly Recommend — Joshua G.
(Patient since 2016)
Great place staff is friendly and Dr Grigsby is very personable and takes an interest in your eye health overall.
Jan 28, 2021
The eye exam was quickly administered by friend... — Fred S.
(Patient since 2009)
The eye exam was quickly administered by friendly, professional people.
Jan 20, 2021
Friendly smiles even behind the masks. — Lori T.
(Patient since 2009)
Very nice people and helpful. Friendly smiles even, behind the masks.
Jan 11, 2021
Very clean, quick, & professional clinic! Have ... — Heather K.
(Patient since 2009)
Very clean, quick, & professional clinic! Have been seeing Dr. Sheets for many years now & wouldn’t go anywhere else at this point! Really like him & his staff! Front desk is nice & quick! Would 100% suggest using this clinic for any eye needs you may have!
Jan 10, 2021
Very thorough and staff is very courteous. — James N.
(Patient since 2011)
Very thorough and staff is very courteous.
Jan 8, 2021
Great staff - — James W.
(Patient since 2019)
The staff knowledgeable, friendly, professional. The glasses . . . the lens in some glasses I got here a year ago began to cloud up, rendering them unusable. I'm trying them again and keeping them out of the heat - as per staff suggestion. If this works, then 5 stars next year.
Dec 21, 2020
Everyone is always so friendly and very profess... — Barbara E.
(Patient since 2009)
Everyone is always so friendly and very professional when I walk in. in
Dec 21, 2020
Office personnel are nice. Dr I saw is not. — Tracey H.
(Patient since 2020)
Office personnel are nice. Dr I saw is not.
Dec 18, 2020
My previous appt experience with VHS was awesom... — Leroy H.
(Patient since 2009)
My previous appt experience with VHS was awesome, and I will happily give references to anyone who cares to know.
Dec 17, 2020
The assistance were all very helpful and kind. ... — Sara C.
(Patient since 2014)
The assistance were all very helpful and kind. I love Dr grisby and his personable presence
Dec 12, 2020
Staff was courteous and professional. — Andre Y.
(Patient since 2009)
Staff was courteous and professional.
Dec 3, 2020
Friendly staff! Dr. Sheets us the absolute best... — Risa C.
(Patient since 2009)
Friendly staff! Dr. Sheets us the absolute best eye Dr. In Odessa /Midland area!
Nov 26, 2020
I was not aware I was not having an eye exam. ... — Cynthia J.
(Patient since 2009)
I was not aware I was not having an eye exam. Also, I have met my out of pocket costs and deductible for the year and I am not clear why I was charged. I will contact Blue Cross regarding this
Nov 23, 2020
Timely and pleasant appointment — Carol H.
(Patient since 2009)
My recent appt for an eye exam was very pleasant. I was taken back to start the pre-exam steps immediately after finishing my paperwork, then only waited 5 minutes, at most, for Dr. Sheets to come in for my exam. He always makes things so clear to understand. Then, out to the eyewear section. The gal who assisted me there was very patient and helpful w/ my indecision on frame choice. She even fixed my broken frame.
Nov 20, 2020
Your front desk personnel is lacking. Barely s... — Christine P.
(Patient since 2009)
Your front desk personnel is lacking. Barely spoke and when they did they mumbled through their masks. I understand fear is fueling the masks, but all need to be aware there are some are not able to wear a mask comfortably. It is your right to ask for them but when you do be polite, it is much easier to put it on when it not crammed down your throat first. I personally have hypoxia and cannot breath in the mask. I will cover when absolutely necessary. but in truth it is not, especially when others are masking and there is a shield between..... All this though would have been easier to bear if the receptionist had said anything kind, which she did not. EVERYONE beyond the front desk were absolutely wonderful, kind and accommodating.
Nov 18, 2020
Dr. Grigsby is an excellent doctor and is alway... — Juan E.
(Patient since 2009)
Dr. Grigsby is an excellent doctor and is always very friendly and pleasant. Penelope Is exceptional at assisting with glasses selection. Never felt pressured one way or another when selecting glasses. She gave excellent input about my selection. She is definitely very friendly and pleasant.
Nov 6, 2020
Great, prompt care, as always — Ricky W.
(Patient since 2016)
Great, prompt care, as always
Oct 29, 2020
Efficient, Professional and Informative... — John W.
(Patient since 2009)
As always, service was efficient, professional and informative. For over 30 years it has been a pleasure to deal with Dr. Grigsby and his staff
Oct 29, 2020
as always, excellent attention from the team, e... — Roberto P.
(Patient since 2014)
as always, excellent attention from the team, excellent everything. I'm happy to have you as my vision health provider.
Oct 26, 2020
I've gone to Vision Health over 15 years. Dr S... — Cynthia O.
(Patient since 2009)
I've gone to Vision Health over 15 years. Dr Sheets is great. Never have to wait and he and his assistants are very professional & curtious. I recommend Dr Sheets to everyone.
Oct 26, 2020
I love Visions Health Specialties everyone is ... — Corrinne H.
(Patient since 2009)
I love Visions Health Specialties everyone is so nice there. I actually enjoyed my eye exam
Oct 21, 2020
You have a very efficient and professional syst... — Elizabeth W.
(Patient since 2009)
You have a very efficient and professional system. It is much appreciated.
Sep 18, 2020
Dr. Was great but the shop I will never return to. — Esperanza G.
(Patient since 2014)
I’ve been going to vision health specialties for a few years now. It wasn’t until last year that I had issues with the area where you buy glasses. It seems like being on the list to get glasses does not matter because when I have been next in line all it took was someone coming in from outside to get in front of me. The day of my daughters appt. We had been waiting for 25-30 mins. I noticed we were next in line and again just like the year before they allowed someone, who by the way didn’t even buy glasses from VHS and it was stated by the lady when she went to the counter, to get right in front of me and was served before me. It is already bad enough with the limited amount of people allowed in the area but adding the masks we have to wear while waiting in there made it worse. It is not fair that I had been waiting already for our turn but to have the lady just cut in because nobody takes in to consideration the list of who goes next is not ok. She was there to make a purchase because I paid attention to what she was being helped with before I decided to complain. There was no way I was going to wait another 25-30 mins with a mask, to be seen next. The eye dr was perfect. Always so fast to see us and so helpful with questions that I asked. As far as the optical portion I will never buy from there again. I do believe although the dr was 100% great I will move to another place. That’s 2 customers that was lost because of this incident. How many more other people has this happen to? There is no way this happens to us 2 years in a row and there is no one else it is happening to.
Sep 16, 2020
Great Eye Doctors. Very poor in providing glas... — Bruce F.
(Patient since 2020)
Great Eye Doctors. Very poor in providing glasses. I was lied to about how long it would take to get my glasses. I was told a week to two weeks. After finding out that they were not in after 4 weeks, I canceled the order. Of course, the next day they claimed to have gotten the glasses in and I could get then the next day. I reminded them that I had canceled the order and wanted a refund. I only got 115 dollars back a little more that a week later I received the refund and found out that the had charged me $60 to cancel the order. This was the first I heard about it. Good Doctors Get your glasses elsewhere
Aug 28, 2020
Great experience — Tracy K.
(Patient since 2020)
I had a great experience. I am always doubtful if I am getting the right prescription but Dr Cook made me feel confident. Ruth did all of me pretests and she was wonderful. She fully explained everything to me before each test. Great experience!
Aug 23, 2020
Wouldn't go anywhere else. — Susan D.
(Patient since 2013)
I have seen Dr Sheets for several years. In fact, his thorough eye exam discovered that I had glaucoma. His exams give me the confidence that my eyes are holding no secrets that are going undiscovered. Also, the opticians in the optical store are wonderful and knowledgeable. They handle the best in quality eyewear.
Aug 21, 2020
They are always efficient and pleasant. I had ... — Leslie S.
(Patient since 2009)
They are always efficient and pleasant. I had a problem with a contact and they were able to figure out the problem and rectify the situation.
Aug 20, 2020
Great place, friendly helpful staff too. Highly... — Mike P.
(Patient since 2011)
Great place, friendly helpful staff too. Highly recommended.
Aug 18, 2020
Best Place For Healthy Eyes — Luis M.
(Patient since 2010)
I enjoy coming here for my eye check up every year. Dr. Sheets and all the assistants are extremely professional and make my visit quick and painless, I will always come here for my vision health, thank you Dr. Sheets and all the staff at Vision Health Specialties.
Aug 17, 2020
Fantastic service! Everyone is so friendly and... — Richard N.
(Patient since 2019)
Fantastic service! Everyone is so friendly and helpful.
Aug 14, 2020
Vision Health Specialties is going above and be... — Jose M.
(Patient since 2018)
Vision Health Specialties is going above and beyond during this very difficult time we're all facing. Definitely felt safe during my exam with all the precautions in place in their office for the protection of their patients.
Aug 10, 2020
I absolutely love the services . Doctor Cook is... — Carol R.
(Patient since 2015)
I absolutely love the services . Doctor Cook is awesome and very professional.
Aug 10, 2020
I’ve always received excellent quality of servi... — Eleanor C.
(Patient since 2009)
I’ve always received excellent quality of service.
Jul 31, 2020
Dr Sheets & his staff is GREAT! During this pan... — Cynthia A.
(Patient since 2011)
Dr Sheets & his staff is GREAT! During this pandemic they have taken every measure to keep everyone safe. Thank You for not only thinking in of your staff but us as your patients. Cindy Adams
Jul 31, 2020
Vision Health Specialties always has the best p... — Bathsheba R.
(Patient since 2011)
Vision Health Specialties always has the best patient service. They are quick and friendly but still professional. I'm seldom disappointed in the way this office runs. Of course I feel confident under Dr. Pawlosky's care.
Jul 27, 2020
5 Star. Everything and everyone was great. — Annel L.
(Patient since 2009)
5 Star. Everything and everyone was great.
Jul 24, 2020
Fast, friendly, clean, and professional! — Ryan L.
(Patient since 2009)
Fast, friendly, clean, and professional!
Jul 21, 2020
You have a great orgination, — Leonard P.
(Patient since 2020)
You have a great origination,
Jul 20, 2020
Always friendly, professional, prompt, and thor... — Emily Y.
(Patient since 2009)
Always friendly, professional, prompt, and thorough. Why would anybody go anywhere else? These people care about your health, especially your eye health.
Jul 9, 2020
The whole experience was very well done. Dr.... — Darveda A.
(Patient since 2012)
The whole experience was very well done. Dr. Sheets is great. A little slow in getting to pick out new glasses but that was because of COVID 19. Overall good experience Thank you Darveda Arnett
Jul 1, 2020
Appointment was completed in a timely and profe... — Gregory U.
(Patient since 2009)
Appointment was completed in a timely and professional manner. All questions were answered simply. I was very pleased
Jun 29, 2020
More time needed. — Robert K.
(Patient since 2015)
I wish I could have had more time to think about and ask questions about the diagnosis. I will ask questions and get clarification during my next appointment with Dr. Escobedo.This is totally my fault.
Jun 29, 2020
Our annual eye examination — Yvette E.
(Patient since 2009)
Thank all of you for your professionalism and pleasant service. Dr. Sheets and his assistant always courteous and very informative. We have been going their for years.
Jun 24, 2020
Excellent service from beginning to end. — Margaret J.
(Patient since 2009)
Excellent service from beginning to end.
Jun 22, 2020
Could be better... — Jason C.
(Patient since 2019)
The staff who greet you could benefit from basic customer service training. When I told the young lady I couldn’t hear her, I was met with eye rolling and head shaking. Very rude. To be honest, if it wasn’t for Dr. Sczepanski and the wonderful staff in the back, I would have cancelled my appointment and taken my business elsewhere. After my appointment, I wanted to schedule my next appointment a year out as this is what I’ve done in the past. The staff agreed they could make the appointment but said they didn’t like setting an appointment that far out. I guess I have a year to figure out where I plan to take my business. If you can make it past the poor service in the front, you’ll be met with the most professional and caring staff. So odd they choose to let the terrible staff in the front represent them.
Jun 22, 2020
As always, the staff is courteous, professional... — Charlotte M.
(Patient since 2013)
As always, the staff is courteous, professional, and are adept at their jobs. Dr Grigsby is always a treasure and I really enjoy my visits.
Jun 20, 2020
Excellent. Only complaint is white patch over ... — Joe M.
(Patient since 2009)
Excellent. Only complaint is white patch over left eye let in so much light I had to squint to see anything with my weak right eye
Jun 19, 2020
Everyone one was great. This was my 2nd time he... — Elisa D.
(Patient since 2018)
Everyone one was great. This was my 2nd time hear for my eye check up and new glasses. So friendly and very helpful. Thank you all😊
Jun 18, 2020
I won't go anywhere else as long as Dr. Cook is... — Debra S.
(Patient since 2009)
I won't go anywhere else as long as Dr. Cook is practicing.
Jun 15, 2020
Metal removed from eye — Rene C.
(Patient since 2020)
Very kind employees got me right in did there magic and was out very quickly will consider them a permanent vision specialist looking forward for future eye exam. Thanks
Jun 15, 2020
Dr. Grigsby was excellent as always. Delay in a... — Powell G.
(Patient since 2009)
Dr. Grigsby was excellent as always. Delay in appointment time appointment time due to machine failure.
Jun 10, 2020
The specialists were very professional and did ... — Bryan R.
(Patient since 2010)
The specialists were very professional and did an amazing job getting all clients seen while social distancing. Definitely recommend
Jun 8, 2020
Great service! — Jose I.
(Patient since 2016)
I was very pleased with the prompt and quality service. I had an emergency situation due to have metal caught in my eye. I was taken in within an hour of calling and the metal was successfully pulled out without any pain.
Jun 5, 2020
Always wonderful staff. I love dr sheets — Beverly W.
(Patient since 2009)
Always wonderful staff. I love dr sheets
Jun 5, 2020
Fast and Friendly — Cristina P.
(Patient since 2020)
First time customer. Everyone was friendly, helpful, and patient. The wait time was quick. The procedures were thorough. Lady who helped pick my glasses was very spunky and cute. She held conversation and was considerate. It all was a great experience.
Jun 4, 2020
I always enjoy my visits with Dr Sheets — Linda H.
(Patient since 2009)
I always enjoy my visits with Dr Sheets
Jun 1, 2020
Everyone was friendly and nice. Got in and out... — Karen L.
(Patient since 2009)
Everyone was friendly and nice. Got in and out quickly with no undue waiting.
May 31, 2020
Dr. Grigsby and team are fantastic!! — Amy L.
(Patient since 2009)
I have been going to Vision Health Specialties for years and they just keep getting better. They have the latest technology which makes visits seamless and efficient. Dr. Grigsby and his team are always friendly and just make the whole experience really easy. Highly recommend! They are always wonderful about helping me negotiate my insurance benefits, too! So grateful!
May 29, 2020
Vision Health Specialities — Linda J.
(Patient since 2016)
Love Vision Health Specialties & my Dr. Sheets❤
May 20, 2020
very thorough, proficient, and excellent medica... — Julia W.
(Patient since 2009)
very thorough, proficient, and excellent medical optical service.
May 7, 2020
Really like Vision Health Specialities. Very ea... — Brenda N.
(Patient since 2009)
Really like Vision Health Specialities. Very easy to enter in spite of new Covid-19 changes.
May 6, 2020
— Paul C.
(Patient since 2011)
Seeing as I haven’t had an appointment in over a year I can’t remember the appointment. I am getting old and just can’t remember. Maybe when I have my appointment for this year I can give a more accurate review.
Apr 22, 2020
VISION HEALTH SPECIALTIES CANCELLED MY APPOINTM... — Cynthia J.
(Patient since 2009)
VISION HEALTH SPECIALTIES CANCELLED MY APPOINTMENT SO I DON'T HAVE A GOOD REVUE!!!!!!!!!!!!
Mar 23, 2020
Need a larger selection on safety eyewear — Tito R.
(Patient since 2009)
Need a larger selection on safety eyewear
Mar 16, 2020
Your staff is very professional and courteous. ... — Rodney M.
(Patient since 2020)
Your staff is very professional and courteous. I as seen in a timely manner with minimal wait time. Dr. Polansky was top notch.
Mar 2, 2020
I had a diabetic eye exam and found them to be ... — Mark D.
(Patient since 2017)
I had a diabetic eye exam and found them to be Great people to work with. I bought my first pair of eyeglasses from them and I found what I liked and was helped by a Great customer support lady that fixed me up. It all was painless !!!!!
Feb 26, 2020
— Mark S.
(Patient since 2020)
I made an appointment with vision health specialties and gave them my insurance information. They did not bother to contact me before my appointment and tell me that my Insurance was not accepted there. They also did not inform me of the situation when I arrived. When I was done with my exam they expected me to pay an $300 dollar bill. I will never use this business again and will encourage other people I know to go elsewhere for there eye care.
Feb 14, 2020
Excellent service, professionalism and care. — Shanna M.
(Patient since 2009)
Excellent service, professionalism and care.
Feb 12, 2020
Gene Fisher — Audry F.
(Patient since 2009)
I've been going to these people for close to forty years now and they always do a great job, but this last time was probably the best ever. Had a hard time getting use to new lenses and they stayed with me and worked with me until they got 'um right!
Feb 10, 2020
Dr Grigsby and his staff are very professional.... — Carolyn H.
(Patient since 2009)
Dr Grigsby and his staff are very professional. I feel very lucky to have selected the best eye doctor ever!
Feb 3, 2020
I've been going here for years and love it. Ev... — Judith H.
(Patient since 2009)
I've been going here for years and love it. Everybody is nice and very professional.
Jan 27, 2020
Cataract — Nelson H.
(Patient since 2020)
I was diagnosed with a cataract that needed attention ASAP. After my exam, the glasses dept. tried to sell me a 600.00 pair of glasses even though I explained my vision would change right after the cataract surgery. In the end, I should have been instructed to wait until after surgery to purchase new glasses.
Jan 23, 2020
Staff always professional and personable. Dr. S... — Emily Y.
(Patient since 2009)
Staff always professional and personable. Dr. Sheets and Clarissa in particular are very caring and meticulous.
Jan 23, 2020
I have been seeing Dr. Sheets for 25 years and ... — Shirley B.
(Patient since 2009)
I have been seeing Dr. Sheets for 25 years and my husband also sees him. We have had excellent care from him and also from the staff at the clinic. Don't plan to ever change even though we have to drive a good ways.
Jan 1, 2020
Very nice, competent employees from upfront to ... — Shirley S.
(Patient since 2009)
Very nice, competent employees from upfront to exam room.
Dec 22, 2019
Good experience — Paul M.
(Patient since 2009)
Very short wait to see dr, tweaked my Rx to improve my corrected vision to best level in years.
Dec 11, 2019
As always, the appointment with Dr. Grigsby was... — Harold H.
(Patient since 2009)
As always, the appointment with Dr. Grigsby was great. We are still awaiting the expected call from his assistant this morning. She was going to arrange an appointment with Dr. Smith and call is this morning.
Dec 9, 2019
The staff where very helpful with my visit. The... — David H.
(Patient since 2009)
The staff where very helpful with my visit. They made sure that everything was a great visit
Nov 22, 2019
I've been a patient of Dr. Cook for over 20 yea... — Amanda R.
(Patient since 2009)
I've been a patient of Dr. Cook for over 20 years now. I have consistently had a positive experience throughout the years but this time was exceptional. I have to give compliments to both Dr. Cook's assistant who was very friendly and good at her job AND Penelope who helped me pick a pair of glasses. She was amazing and even helped me get the best deal out of my insurance coverage. She was patient and let me try on so many frames and even helped me find a pair of sunglasses. She is an asset to Vision Health Specialties.
Oct 24, 2019
Great appt! ... — Linda H.
(Patient since 2009)
Great appt! I am always pleased with the whole process
Oct 21, 2019
Highly recommend — John M.
(Patient since 2009)
always excellent and professional. Very short wait to appointment time. Everyone very friendly. Overall, a very positive experience.
Oct 14, 2019
Great except for waiting room — Margaret V.
(Patient since 2009)
I’m used to great care when I see Dr Cook. This time, however, I found a very chaotic waiting room full of screaming children. Please take a lesson from the pediatricians and separate the little kids from us “big kids” while waiting. Also, your front-desk folks should have explained the chaos instead of leaving me to question your back-office staff and Dr Cook.
Oct 9, 2019
Excellent service from the entire staff. — Eva R.
(Patient since 2009)
Excellent service from the entire staff.
Oct 7, 2019
I love the care and attention to detail. — Jennifer M.
(Patient since 2018)
I love the care and attention to detail.
Sep 27, 2019
Love Vision Health Specialties — Peggy C.
(Patient since 2009)
Dr. Sheets is amazing, kind, and just an all around nice guy. Wouldn't go to anyone but him.
Sep 26, 2019
— Shawn H.
(Patient since 2009)
My favorite eye clinic. Everyone explains what’s going on from the techs to the doctors. Great service.
Sep 12, 2019
Vision Specialties has always been very profess... — Randy S.
(Patient since 2009)
Vision Specialties has always been very professional and everyone is very cordial and smiling.
Sep 9, 2019
I called to schedule an ANNUAL appointment a co... — Regan S.
(Patient since 2009)
I called to schedule an ANNUAL appointment a couple weeks ago. The receptionist gave me date options and i was scheduled for september 5. When I got to Vision Health Specialties, I checked in, and was called back for my appointment. I went through the whole exam and was lead to pickout frames. While I was picking out frames, one of the employees told me I was not eligible for frames, contacts, or an eye exam even though I had already had my eye exam. I went to speak with the receptionists at check out, who told me my insurance would not cover the exam because I scheduled my annual appointment too early. When I originally called to schedule my annual, I was not told that I was scheduling too early. I also could’ve been told at any time leading up to my exam that my insurance would not cover my exam, and was still not informed. I also could’ve been told upon check in that my appointment was too early for insurance to cover it, and was not informed until I got completely through the eye exam and was picking out frames. At the end of my visit I had no choice but to pay over $200 for an eye exam and one box of contacts due to lack of communication and poor scheduling on Vision Health Specialties’ staff. Staff told me that they attempted to leave a voicemail, but I never received any phone calls from your facility. I understand insurance not being able to cover it due to my appointment being too early, but staff had several opportunities to inform me of the situation, yet I was never informed until checking out that insurance wouldn’t cover my exam. I’ve come to VHS since I was a child and will be finding a new facility to get my eyes checked at due to lack of organization and professionalism.
Sep 9, 2019
Dr. Sheets is great! — Diane D.
(Patient since 2009)
Dr. Sheets is great and the staff is very nice. However, the prices for new glasses are out of sight. I will probably not purchase frames there again. People can not afford this kind of expense without a discount for those without insurance coverage.
Aug 30, 2019
Very friendly staff, especially Jazz and Britta... — Sammie R.
(Patient since 2011)
Very friendly staff, especially Jazz and Brittany
Aug 19, 2019
Excellent provider for Midland. — John M.
(Patient since 2009)
Excellent provider for Midland. They take all the time needed to give a complete and professional eye exam. We have used them for several years and are always pleased.
Aug 19, 2019
Excellent. Dr. Sheets really shows care and co... — Lavern W.
(Patient since 2009)
Excellent. Dr. Sheets really shows care and concern for his patients.
Aug 19, 2019
I can see why they're voted best in Midland. — James P.
(Patient since 2019)
I can see why they're voted best in Midland.
Aug 2, 2019
— Tamara S.
(Patient since 2009)
Dr. Grigsby's office is always great. The lady, Nancy, that helped me with glasses was wonderful and the girl, I don't remember her name, was very pleasant while doing the initial tests.
Jul 26, 2019
I had a good experience - very friendly/profess... — Rick A.
(Patient since 2009)
I had a good experience - very friendly/professional - got me in and out in a vert timely way.
Jul 26, 2019
proficient, high quality medical — Julia W.
(Patient since 2009)
proficient, high quality medical
Jul 25, 2019
Highly recommended — Leah S.
(Patient since 2012)
I am always pleased with the personnel at VHS. I feel like my care is thorough and complete. Krystal helped me choose the cutest frames. She was very patient and knowledgeable
Jul 24, 2019
Great service, nice facility, and staff — Becky S.
(Patient since 2009)
Great service, nice facility, and staff
Jul 22, 2019
Good choice — David B.
(Patient since 2009)
Very professional, efficient, and friendly each time I visit
Jul 17, 2019
Love Vision Health — Mandee C.
(Patient since 2009)
I have been coming here for years and I absolutely LOVE the staff and doctors. They are just amazing. I would recommend anyone to go here for your eye care.
Jul 8, 2019
Annual office visit. — Mckenzie B.
(Patient since 2009)
As always Dr. Sheets and his staff very professional and courteous.
Jun 21, 2019
Got me in quick. Friendly staff and short wait ... — William A.
(Patient since 2018)
Got me in quick. Friendly staff and short wait time.
Jun 20, 2019
Very efficient office, very competent staff and... — Susan L.
(Patient since 2017)
Very efficient office, very competent staff and doctors. Great experience.
Jun 15, 2019
Dr. Sheets never disappoints. He did a 2nd exam... — Karen S.
(Patient since 2009)
Dr. Sheets never disappoints. He did a 2nd exam 6 weeks after the initial exam because I could not see clearly in my new glasses. Come to find out, my vision changed in that amount of time and went to the opposite end of the spectrum which bewildered us all. Even so, he suggested returning my new glasses and starting over with a new pair, new prescription, and all I paid is the difference in the frame if there was one. I have been seeing Dr. Sheets for over 20 years and he continues to be the very best ophthalmologist I have ever seen. I’m so sad that he is entering his retirement phase of his career, but Vision Health Specialties continues to maintain their high standard in putting patients first.
Jun 14, 2019
Amazing Office — Mandee C.
(Patient since 2009)
Great customer service at front desk. Amazing nurses and the doctors are amazing as well. I have been seeing Dr. Sheets for years and he has always taken very good care of my family and I. I would recommend them to ANYONE!!
Jun 3, 2019
Trust — Joni S.
(Patient since 2009)
Very professional, prompt, expert. Trust Dr. Sheets 100% with my vision.
May 30, 2019
Very professional and courteous. — Carole B.
(Patient since 2009)
Very professional and courteous.
May 22, 2019
I highly recommend your office for eye care. M... — Mary C.
(Patient since 2017)
I highly recommend your office for eye care. My appointment is always on time, the staff is marvelous, kind and helpful in every area. Dr. Pawlowski is always very thorough and takes the time to explain any changes in vision or issues, listens to any concerns you might have. Can't stress enough how professional and wonderful Vision Health Specialties is for Midland. Thank you and God bless all in this office.
May 21, 2019
Mary Kate is a happy camper wearing contacts fo... — Mary Kate W.
(Patient since 2010)
Mary Kate is a happy camper wearing contacts for the first time. The doctor and eye technicians are professional, informative and patient. Thank you
May 16, 2019
Dr. Sheets and the entire staff are the best! — Billy M.
(Patient since 2009)
Dr. Sheets and the entire staff re the best!
May 9, 2019
The lady got me in fast to see Dr. Grigsby. Wa... — Mark M.
(Patient since 2009)
The lady got me in fast to see Dr. Grigsby. Was concerned about some redness in the eye and she helped me get a resolution promptly.
May 8, 2019
It was excellent service, I like it when you ar... — Marta H.
(Patient since 2019)
It was excellent service, I like it when you are taking in at your appointment on time. I've been to doctor's where I've waited up to 2 hours... NEVER gone back to them again... Everyone here was friendly especially a black lady in the front desk, she was speaking to everyone.
Mar 24, 2019
You guys did an amazing job and were very nice.... — Maribel M.
(Patient since 2018)
You guys did an amazing job and were very nice. It was my first time getting an eye appointment but you guys made me feel very comfortable.
Mar 22, 2019
Dr Sheet and his staff are very professional an... — Shirley J.
(Patient since 2016)
Dr Sheet and his staff are very professional and knowledgeable
Mar 22, 2019
Great visitStaff has a great personality and g... — Lee I.
(Patient since 2009)
Great visit Staff has a great personality and good to work with
Mar 21, 2019
Great service. Everybody is very professional ... — Aracely Y.
(Patient since 2009)
Great service. Everybody is very professional and kind.
Mar 20, 2019
I’ve been coming here for year. The staff is al... — Casey F.
(Patient since 2015)
I’ve been coming here for year. The staff is always great!! I’ve never had a bad experience. Dr. Cook is great, Jazz is a consultant that helps you pick out glasses and she’s really friendly.
Mar 15, 2019
The team at VHS is like a well oiled machine! ... — Cynthia J.
(Patient since 2009)
The team at VHS is like a well oiled machine!
Mar 14, 2019
We've been patients at VHS for many years... no... — Jack W.
(Patient since 2009)
We've been patients at VHS for many years... no complaints, ever
Mar 11, 2019
Very nice and friendly. Great service, — Cheryl G.
(Patient since 2009)
Very nice and friendly. Great service,
Mar 11, 2019
Great eye doctor and staff! Been going here for... — Mandee C.
(Patient since 2009)
Great eye doctor and staff! Been going here for years and won't go anywhere else!
Mar 6, 2019
Professional service. Thank you. — Lois B.
(Patient since 2016)
Professional service. Thank you.
Feb 22, 2019
Great procedure with terrible follow up. — Braden P.
(Patient since 2011)
Great procedure with terrible follow up. Went to my appointment and found out when I got there that my Dr was out of town. Also the drop I was prescribed have been a nightmare. They can’t seem to get the prescription correct.
Feb 17, 2019
Vision Health Specialties is nothing short of a... — Reginald F.
(Patient since 2009)
Vision Health Specialties is nothing short of a well oiled machine. I really enjoy how everything flows so well when I visit Dr. Cook!
Feb 15, 2019
A patient for a long time, and very pleased — Max W.
(Patient since 2009)
Dr. Cook has been my optometrist for 40 years and has always taken good care of me. He is dedicated to staying up-to-date with his knowledge of vision and vision correction, which I greatly appreciate.
Feb 15, 2019
Missed an appointment due to business conflict ... — Robert W.
(Patient since 2017)
Missed an appointment due to business conflict - the receptionist / appointment maker doesn't seem to know me or care very much about follow-up.
Feb 4, 2019
LOVE VHS, but the time it takes is tough. — Robin R.
(Patient since 2009)
I LOVE Dr. Grigsby and the entire staff and have gone there for years. However, the appointments take longer and longer each year. I was there three hours on Monday, January 21st. But, I did arrive at 3:30 for a 4:00 appointment. Didn't get in until after 4:30 to start the process.
Jan 23, 2019
Been coming here for 18 yrs now! I love Dr. She... — Sherea H.
(Patient since 2010)
Been coming here for 18 yrs now! I love Dr. Sheets and his staff. He also sees my children yearly and is so wonderful with them.
Jan 19, 2019
Super efficient! I loved how quickly this appoi... — Autumn V.
(Patient since 2019)
Super efficient! I loved how quickly this appointment progressed. The staff was wonderfully efficient, organized and friendly.
Jan 18, 2019
Very good and professional care. — Shanna M.
(Patient since 2009)
Very good and professional care.
Jan 16, 2019
great experience — Janet B.
(Patient since 2018)
Excellent service from the moment I walked in the door! My visit was fast yet thorough. Dr sheets and his tech Jolie were phenomenal!
Jan 14, 2019
Very pleaseant experience — Rebecca B.
(Patient since 2018)
My son and I had simultaneous appointments. I was very pleased with our visit. I was very impressed with everybody's professionalism and friendliness. Brandon was especially patient with my 6-year-old son. It was his first formal eye exam. We saw Dr. Cook. While I had no objections with Dr. Cook for myself, I will likely request a more kid-friendly doctor for my son's appointment next year. Dr. Cook was not ugly to my son or anything like that - just went through the exam too quickly and was too matter-of-fact for my son. On the whole, it was a good experience for both of us and I look forward to making VHS our new eye care home.
Dec 31, 2018
I have a different eye Dr. She was on vacation.... — Deron P.
(Patient since 2009)
I have a different eye Dr. She was on vacation. And my wife called Vision Health Specialties. It was during Christmas and New Years. So hard to find a dr. They got me in the same day. Guess who our eye drs are gonna be from now on.
Dec 31, 2018
I love Dr. Sheets, I’ve been going to him for p... — Sybil C.
(Patient since 2009)
I love Dr. Sheets, I’ve been going to him for probably 10 or more years!! He is awesome and thorough!
Dec 26, 2018
Highly recommend — Peggy C.
(Patient since 2009)
Normally I just go to Dr. Sheets once a year but a couple of times I have had problems with my eyes and they have always found time for me in spite of their busy schedules.
Dec 18, 2018
Annual Eye Exam — Nancy R.
(Patient since 2009)
Dr. Sheets gave an excellent eye exam and explained everything very well. He did not rush through my exam and answered my questions completely.
Dec 13, 2018
Awesome , just awesome! Friendly staff, awesom... — Mike R.
(Patient since 2017)
Awesome , just awesome! Friendly staff, awesome doctors, will definitely be coming back.
Dec 10, 2018
LOVING MY EYES IN THIS COLD WEATHER — Norma R.
(Patient since 2018)
AWESOME TEAM, LIKE THE WAY DR EXPLAINED EVERY DETAIL
Dec 10, 2018
I've been seeing Dr Grigsby for over 35 years a... — Audry F.
(Patient since 2009)
I've been seeing Dr Grigsby for over 35 years and he has always been right on with me.
Dec 6, 2018
I am always treated very nice. Everyone is quit... — Richard M.
(Patient since 2015)
I am always treated very nice. Everyone is quite friendly and helpful. I am very pleased with Dr. Cook.
Dec 3, 2018
I was so happy to locate Dr. Sheets. Years ago ... — Gerenda B.
(Patient since 2010)
I was so happy to locate Dr. Sheets. Years ago he helped my then 4th grader using therapy & exercise to strengthen the muscles around her eyes. Reading scores improved from D to A within 6 weeks. Now he helped my with all of my eye care including chronic dry eye. If he were not in my insurance group, I would still go to him.
Nov 15, 2018
Friendly, efficient and professional. Excellen... — Lanny W.
(Patient since 2009)
Friendly, efficient and professional. Excellent experience!
Nov 12, 2018
Thanks! — Michael D.
(Patient since 2009)
Great service. Super people. Appreciated all you do for me on both the checkup and eyeglass side. Thanks.
Nov 8, 2018
— Nancy R.
(Patient since 2009)
Everyone from the front desk to the checkout are warm and professional. Dr Sheets and his assistant are outstanding!
Nov 8, 2018
Great Customer Service! — Mark R.
(Patient since 2009)
I have been seeing Dr. Sheets since I started wearing glasses. I love Vision Health Specialties. they are always kind, courteous, friendly, caring, and understanding. I will continue to go here as long as I can.
Oct 24, 2018
— Robert B.
(Patient since 2009)
Everyone was very friendly. The appointment went smoothly with a minimum of waiting time between stops.
Oct 19, 2018
Very pleased — Sharon L.
(Patient since 2009)
Very pleased that I could get in on a Saturday morning when an unexpected eye infection popped up overnight. I received prompt and excellent care. Thank you!
Oct 15, 2018
— Waco R.
(Patient since 2011)
At the risk of making it harder to get an available appointment, I would definitely recommend Vision Health Specialties to everyone! They have nice offices, up to date equipment, and great people.
Sep 27, 2018
Great — Peggy P.
(Patient since 2009)
Always have a good experience. Dr Grigsby takes good care of me!
Sep 25, 2018
The facility was ciean, and the people i came i... — Wanda C.
(Patient since 2018)
The facility was ciean, and the people i came in contact with had a friendly smile making me feel welcome. I like to say two of the employees stood out. Brandon took me back for the initial exam. He was very kind, explaind everything, and very respectable, then after exam i went over to look for glasses where i met a young lady name Essence. She was very kind, she help me with the decision on picking which glasses looks better on me and fit my face. She was in training, but the way she treated me, she will mske an excellent employee. I will be happy to refere anyone to Vision Health Specialties.
Sep 10, 2018
I was very happy with my regular exam; however ... — Stanley J.
(Patient since 2009)
I was very happy with my regular exam; however I had to wait for some time before I completed the visit, talked about frames, paid the bill, etc.
Sep 8, 2018
Scheduling — Janet G.
(Patient since 2009)
When I call to schedule an appointment I would appreciate the office scheduling staff scheduling the appointment for the time the doctor requested I schedule it instead of arguing with me. If there is any question about the request they should confer with the doctor and have him make the decision..
Aug 11, 2018
Vision Health & Dr. Cook are simply fantastic. ... — Reginald F.
(Patient since 2009)
Vision Health & Dr. Cook are simply fantastic. They are always very friendly and make me feel like I am their only patient! They always have the most cutting edge equipment which makes me feel like my eye care is priority #1 with them. I could not recommend them enough!
Jul 30, 2018
I always have a good visit when i come to the e... — Sheila B.
(Patient since 2009)
I always have a good visit when i come to the eye doctor. Everyone is so nice and kind. The doctor is always very professional and kind.
Jul 27, 2018
— Carolina G.
(Patient since 2009)
Vision Speciality is the best and Dr Sheet’s is very Professional! Love this place!
Jul 20, 2018
I thank you so very much for getting me in so q... — Sybil N.
(Patient since 2016)
I thank you so very much for getting me in so quickly. You are all so thoughtful and caring. I appreciate you very much. Many blessings to you all. Sybil
Jul 20, 2018
my Visit — Charlotte M.
(Patient since 2013)
As always,polite and cheerful staff. My exam was done in a timely manner. Thanks
Jul 13, 2018
Great service and very friendly staff. — Jacob C.
(Patient since 2009)
Great service and very friendly staff.
Jun 29, 2018
Hard Lesson Learned — Karen S.
(Patient since 2009)
After seeing a P.A. at an urgent care center first and my eye infection just getting worse, I went to Dr. Sheets at VHS who has been my eye doctor for 20+ years. He did a thorough exam and even used a special liquid to test for a cornea infection. I should have come here first because the urgent care doctor(s) are not eye specialists. I ended up spending twice the money needlessly. I've sure learned my lesson about future incidents with my eye(s). I have also seen other doctors at VHS and they too are wonderful and thorough like Dr. Sheets. I highly recommend choosing VHS as your eye care professionals.
Jun 27, 2018
The staff is very friendly and love my doctor ... — Delma R.
(Patient since 2014)
The staff is very friendly and love my doctor he’s so nice my experience with vision specialist is always pleasant .
Jun 20, 2018
I am very satisfied with Dr Cook’s care. — Richard M.
(Patient since 2015)
I am very satisfied with Dr Cook’s care.
Jun 8, 2018
Great place to get your eyes taken care of! — Alexander A.
(Patient since 2009)
Great place to get your eyes taken care of!
Jun 6, 2018
Always a pleasant experience. Love Dr. Jeff G... — Susan B.
(Patient since 2009)
Always a pleasant experience. Love Dr. Jeff Grigsby's professional manner and expertise so worth the 2 1/2 hour drive to see him! Couldn't imagine changing doctors.
Jun 6, 2018
We really appreciate the care of Dr. Grigsby. ... — Robert D.
(Patient since 2009)
We really appreciate the care of Dr. Grigsby. However, your scheduling procedure seems to have changed. In the past we rarely had to wait over 15 minutes, but our last 4 out of 5 visits we have waited 45 minutes to over an hour for a short eye check.
Jun 1, 2018
Staff very knowledgeable and informative. Able ... — Julie M.
(Patient since 2009)
Staff very knowledgeable and informative. Able to place my Mother and I in the same room.
Jun 1, 2018
20+ years — Rosemary T.
(Patient since 2009)
I always look forward to seeing Dr Sheets and his assistant. They are a such a joy. It's been 20+ years and I hope to SEE him many more. Thank you for the GREAT care that you offer. Would HIGHLY recommend.
May 25, 2018
Great experience except for wait time in room a... — Tonya H.
(Patient since 2011)
Great experience except for wait time in room after initial eye tests done waiting for doctor.
May 21, 2018
Excellent service from front to the finish we g... — Collins R.
(Patient since 2009)
Excellent service from front to the finish we great results.
May 14, 2018
I love Vision Health! Dr Sheets has been my eye... — Jamie K.
(Patient since 2009)
I love Vision Health! Dr Sheets has been my eye doctor for over 20 years and I’ll never go see anyone else!
Apr 27, 2018
Eyes — Monica E.
(Patient since 2010)
I got a contact for my left eye to see near. When I look out my distance vision is very blurry. I’m wondering if it’s possible to have a biofocial lens for that eye.
Apr 23, 2018
The woman who helped me pick out my frames was ... — Alyssa E.
(Patient since 2009)
The woman who helped me pick out my frames was wonderful!
Mar 16, 2018
I asked to be worked in because of a possible e... — Linda M.
(Patient since 2009)
I asked to be worked in because of a possible eye infection. I was seen fairly soon.
Mar 14, 2018
Front desk ladies are awesome. Brandon was grea... — Patricia P.
(Patient since 2009)
Front desk ladies are awesome. Brandon was great doing our pre testing on our eyes and current information. Dr. Cook is the best in the world. Great man and Dr. Crystal was totally awesome in the eye care center.
Mar 8, 2018
Enjoyable staff — Fernando A.
(Patient since 2009)
Dr. Sheets and staff are always courteous, professional, and affable,
Mar 7, 2018
I Always Feel Appreciated — Judy J.
(Patient since 2009)
It is ALWAYS a pleasure to come to Vision Health Specialties. From the moment I walk in until the moment I walk out, I feel invited, taken care of and appreciated.
Feb 27, 2018
This was the most efficient visit that I have e... — Nancy H.
(Patient since 2009)
This was the most efficient visit that I have ever had at any doctor's office. I was called in and processed on time assigned and right out. No waiting. Everything was so good and Dr. Grigsby was great as usual.
Feb 15, 2018
Very professional and helpful — William B.
(Patient since 2009)
Very professional and helpful
Feb 12, 2018
My appointment was great. I was given informati... — Sandra W.
(Patient since 2009)
My appointment was great. I was given information on my eyes so that I understood what condition they were in.
Feb 9, 2018
Great Eye Appt — Carina M.
(Patient since 2017)
My visit from beginning to end was about 25 minutes. The staff and Dr. Sheets were efficient in running all routine test and explaining my eye exam results. I would recommend this Eye care team to anyone seeking a professional and personable optometrist.
Feb 1, 2018
Enjoyable journey. — Richard H.
(Patient since 2009)
Best visit ever and I have come for years. I feel bad for not knowing the name of a young lady that took fantastic care of me. Actually, all I was involved with were beautiful and great.
Jan 22, 2018
Everything was excellent — Roberto P.
(Patient since 2014)
I received a very good attention
Jan 22, 2018
As always, the staff and Dr. Grigsby are profes... — Julie L.
(Patient since 2009)
As always, the staff and Dr. Grigsby are professional and friendly and they always keep things running smoothly during my appointment. I love this eye clinic, the best in Midland!!
Jan 19, 2018
Excellent!!! — Darryl C.
(Patient since 2009)
The place is great, I like the staff and the good vibes. The check ups are quick and easy! It's an all around great place and the quality is awesome, they will have you set up really good until your next appointment!👍🏽👍🏽
Jan 15, 2018
— Katherine W.
(Patient since 2009)
I have gone here for several years, always completely satisfied...
Dec 31, 2017
As always, staff is friendly, prompt and very c... — Nancy H.
(Patient since 2009)
As always, staff is friendly, prompt and very competent. Always enjoy my visits.
Dec 26, 2017
The staff and vist was good. What am upset abou... — John H.
(Patient since 2010)
The staff and vist was good. What am upset about is I came in April or may and purchased more contacts and I asked if I had insurance money to cover the expense and I was told no. But but when I had my check up this last week I was told I a available credit of nearly $70.00. &70.00 I could have used last May. I already have plenty of contacts so i feel like I lost &70.00 dollars of benifits for the year. I am not happy with that. Call me and we can discuss it more. John Hopper 432-889-2194
Dec 26, 2017
Best place in Midland, TX, for overall eye care... — Nancy R.
(Patient since 2014)
Best place in Midland, TX, for overall eye care!
Dec 18, 2017
I have had good service in the past but I had m... — Karen M.
(Patient since 2009)
I have had good service in the past but I had made an appt. with my usual Dr. Sheets, & when I arrived was told he was out of the office & I was given the option of rescheduling or seeing a new dr. Since I was on a deadline to get new glasses before leaving on a trip, I saw the new dr. I did not feel that she took much care in providing my prescription (new after having cataract surgery, did not double check my answers for refraction). Then wanted to dilate my eyes, when I had just told her I'd had the surgery & pre-op dilation. Also the charge was for comprehensive exam, which I did not feel I received and did not want. I was just there for new prescription from Dr. Sheets who was familiar with my eye history. I was told that Vision Health called that morning to tell me Dr. Sheets was out, but I was home & did not receive a call. I asked if a message was left, & was told "they don't do that because they're not sure they have the right number". Lame.
Nov 13, 2017
As always I love going to VHS because of expert... — Linda J.
(Patient since 2016)
As always I love going to VHS because of expertise of optomotrist there, friendly staff, confident with exams & all questions/concerns answered. I am very pleased with the selection of frames & never a long wait!
Nov 6, 2017
The service @ Vision Health is very good. I wa... — Regina S.
(Patient since 2015)
The service @ Vision Health is very good. I was supposed to get a call back to have an appointment scheduled with a Dr in Lubbock for my cataracts, but have not heard anything to date. It would be nice if follow ups were as good.
Nov 6, 2017
Great Service! Dr. Grigsby is a wonderful Dr. a... — Wanda B.
(Patient since 2009)
Great Service! Dr. Grigsby is a wonderful Dr. and the Staff is great. Thanks
Oct 20, 2017
great service, enjoyed visit. — David V.
(Patient since 2014)
great service, enjoyed visit.
Oct 11, 2017
Friendly, professional staff as always. — Jimmy M.
(Patient since 2009)
Friendly, professional staff as always.
Oct 11, 2017
My experience at Vision Health Specialties is a... — Jan J.
(Patient since 2014)
My experience at Vision Health Specialties is always good. At my recent visit, there was a young man who did the preliminary checking who was very personable and nice. What an asset he is to your business. The doctor took care of the problem I was having. I appreciate the efficiency of the office.
Oct 11, 2017
Unexpected statement — Neal R.
(Patient since 2009)
I received excellent professional service. However I was not informed the test i received that day was not covered by my insurance. I only found out when i received a statement to pay a week later. This was a test I had not taken before. It is my expectation that when I pay at the end of my appointment all charges with my insurance company have been verified. This is the same as you expecting full payment at the end of my appointment. Makes me think I will have to know all services to be performed during my appointment and verify with my insurance company on my own to avoid non-covered procedures.
Oct 9, 2017
Excelent care and great customer service. A bit... — Hortencia V.
(Patient since 2009)
Excelent care and great customer service. A bit pricey on the frames, but I guess you have the choice of shopping elsewhere.
Sep 23, 2017
Doctor/assistant experience was wonderful, but ... — Betty O.
(Patient since 2014)
Doctor/assistant experience was wonderful, but I wanted to get new glasses after my appointment and no one helped me or said anything to me or tried to assist me or acknowledged me in any way when I wanted to order new glasses. I waited about 15 minutes and finally just left.
Sep 21, 2017
and we are waiting... — Bethany G.
(Patient since 2016)
After the preliminary eye exam and all tests, assistants had me wait in the doctor's room for over 40min. Waiting for the Optometrist to give me a quick 1-2 check for all of 2 minutes and finally dismissed. Unacceptable waiting that long.
Sep 19, 2017
Great visit — Ricky J.
(Patient since 2010)
Great visit great people in and out in a reasonable amount of time can't ask for more!
Sep 19, 2017
Everyone was courteous and professional! — Barbara D.
(Patient since 2009)
Everyone was courteous and professional!
Sep 19, 2017
Dr. Grigsby and his staff — Barbara C.
(Patient since 2009)
I alwAys enjoy my visit to dr. Grigsby and his staff. What I really don't appreciate is how expensive their glasses are . I regret having to go to somewhere else to attain affordable glasses.
Sep 25, 2015
Missy Dwyer is professional, friendly, efficient, and she explained each part of the exam — Laura B.
(Patient since 2009)
Missy Dwyer is professional, friendly, efficient, and she explained each part of the exam. Jeff Grigsby is equally outstanding. I feel like I am getting the best eye care.
Sep 24, 2015
My appointment on Saturday Sept 12 2015 — Roberto P.
(Patient since 2014)
I was attended by Nichole. Excellent ! She explained me all the possible options I had with the costs involved and How much the insurance pay. She also helped me fixing the glasses of my son. I really left from the center very very happy. Thank you !
Sep 13, 2015
Dr. Sheets has always provided excellent care. — Sheila T.
(Patient since 2012)
Dr. Sheets has always provided excellent care.
Sep 8, 2015
my eye exam — Beverly D.
(Patient since 2009)
It took a very long time after the doctor finished my exam for anyone to come help me pick out some glasses. By the time someone came, I was too weary to even care, and will reuse my current frames.
Sep 5, 2015
All the employees I interacted with were friendly and professional — Clifton B.
(Patient since 2009)
All the employees I interacted with were friendly and professional
Aug 30, 2015
Neeley was great; and Baily did a good job — Sean W.
(Patient since 2012)
Neeley was great; and Baily did a good job
Aug 28, 2015
Dr. Neely. Do not remember young ladies name but she was very polite and knowledgeable. — Timothy G.
(Patient since 2009)
Dr. Neely. Do not remember young ladies name but she was very polite and knowledgeable.
Aug 25, 2015
Dr. Sheets — Barbra R.
(Patient since 2009)
I always get excellent care with Dr. Sheets!
Aug 21, 2015
Forgot name but she was very perceptive and professional .( good looking also) — Joe M.
(Patient since 2009)
Forgot name but she was very perceptive and professional .( good looking also)
Aug 11, 2015
Late to work — Jacob C.
(Patient since 2013)
My appointment took over an hour for a simple check up. I was late getting back to work. I should have been done within an hour but instead it took an hour and fifteen minutes just to be seen with an additional 15 minutes for the actual exam and payment. Such a disrespect to me and my time. I doubt I will be returning.
Aug 9, 2015
Excellent in every way. — John M.
(Patient since 2009)
Extremely friendly at every point in the process. The most informative of any eye exam I have ever had. Thanks for a great job!!
Aug 9, 2015
Excellent in every way. — John M.
(Patient since 2009)
Extremely friendly at every point. The exam was clearly explained, and solid recommendations were made. This was probably the most informative of any eye exam I can ever recall. Thank you for a great job!!!
Aug 9, 2015
Good appointment — Jennifer M.
(Patient since 2013)
Always good service with a friendly staff
Aug 9, 2015
Dr. Sheets and his staff provided excellent care for myself and my daughter — Sarah B.
(Patient since 2009)
Dr. Sheets and his staff provided excellent care for myself and my daughter. Brenda was a huge help ordering my glasses!
Aug 8, 2015
Shelby and Nancy — Nancy B.
(Patient since 2009)
Very friendly, helpful and explained in detail.
Aug 6, 2015
I do not know the employee's name but everyone that we talked to helped us out and took us to... — Tammy T.
(Patient since 2009)
I do not know the employee's name but everyone that we talked to helped us out and took us to where we needed to go
Aug 3, 2015
The lady that did my testing was very friendly and polite. It was a pleasure. — Cynthia B.
(Patient since 2009)
The lady that did my testing was very friendly and polite. It was a pleasure.
Aug 3, 2015
From the staff yes, from Dr. Grigsby no. — Maria S.
(Patient since 2009)
From the staff yes, from Dr. Grigsby no. He used to be much more friendly, but the last couple of time my husband and I went to him, he was gruff. Dr. G didn't take time to talk to me about my concerns, he just stated his opinion, and that was that. In the end, however, it was to my benefit because we drove the 6 hours, had the procedure done and I can see much better.
Jul 29, 2015
Nancy kept me posted by phone on the status of my Rx sunglasses order — Paul M.
(Patient since 2009)
Nancy kept me posted by phone on the status of my Rx sunglasses order
Jul 29, 2015
Not a thorough exam — Blake O.
(Patient since 2014)
I was asked to read one line with each eye in the examination room, and the projector was on while I waited for the optometrist so I memorized the line. I did not feel like I got a thorough exam. I was not offered the option to have my eyes dilated and with what I know about my eyes with possible macular degeneration I just wish I could get a more thorough exam. I was asked if I was having trouble seeing anything at the start of my visit and I gave an honest response of "yes," but this never came up again and I was told everything looked good.
Jul 28, 2015
Diana in insurance, was extra helpful in my understanding my benefits — Carl R.
(Patient since 2009)
Diana in insurance, was extra helpful in my understanding my benefits. I am now able to make good decisions regarding my coverage.
Jun 23, 2015
Dr. Grigsby is always a pleasure to visit and talk to about my eye care — Bobby B.
(Patient since 2009)
Dr. Grigsby is always a pleasure to visit and talk to about my eye care. He is always polite and very professional. I would recommend him to anyone. Bobby Bryan
Jun 12, 2015
Seriously though that red haired kid is astounding — Sam T.
(Patient since 2009)
The service was amazing and the staff was so friendly that I felt like I practically worked there.
Jun 12, 2015
My visit to see Dr. Grigsby was great and his staff was very friendly. — Kathryn L.
(Patient since 2013)
My visit to see Dr. Grigsby was great and his staff was very friendly.
May 31, 2015
The customer service was better than my previous visit — Denise J.
(Patient since 2013)
The customer service was better than my previous visit. Everyone was nice and helpful - the only thing that could have been better was that no one went over my insurance and since I received glasses and contacts I would have liked all the information so I could have made a good decision as to how to pay.
May 26, 2015
I didn't get his name but really liked the guy who helped me pick out glasses. Very helpful! — Nira G.
(Patient since 2009)
I didn't get his name but really liked the guy who helped me pick out glasses. Very helpful!
May 21, 2015
I'd say customer service is good... maybe I could even say very good.. — Renee S.
(Patient since 2011)
I'd say customer service is good... maybe I could even say very good... but I wouldn't say "exceptional". As a general idea, you have nice people working there, although some are nicer than others. Thank you!
May 21, 2015
Nancy in the optical department was a great help. Very friendly. — Denise F.
(Patient since 2011)
Nancy in the optical department was a great help. Very friendly.
May 6, 2015
Yes, Debbie was wonderful in helping me get my glasses — Rachel W.
(Patient since 2009)
Yes, Debbie was wonderful in helping me get my glasses. She was friendly and knowledgeable and I enjoyed her very much!
Apr 30, 2015
Debbie was exceptional! I was searching for new frames & wasn't having much luck in finding... — Shauna H.
(Patient since 2011)
Debbie was exceptional! I was searching for new frames & wasn't having much luck in finding something I liked. She began searching with me & actually selected the frames I chose. She clearly explained my options & I was able to make my decisions without a lot of difficulty. It was the best eyeglass experience I've had! Thank you, Debbie! 😊 And I always love seeing Dr. Sheets!
Apr 29, 2015
Wonderful and friendly place — Alexa R.
(Patient since 2014)
I honestly wish more clinics were as down to earth and easy to work with as this clinic operates.
Apr 27, 2015
nancy helped pick out frames — Judy D.
(Patient since 2009)
nancy helped pick out frames
Apr 24, 2015
Nancy was SUPER helping me pick frames and lens options!! I hope it's Nancy who helps me when my... — Cora H.
(Patient since 2014)
Nancy was SUPER helping me pick frames and lens options!! I hope it's Nancy who helps me when my glasses come in.
Apr 22, 2015
No, Dr. Neely ordered a bloodtest for me and I did not receive the paperwork to get it done — Deborah D.
(Patient since 2011)
No, Dr. Neely ordered a bloodtest for me and I did not receive the paperwork to get it done. Nor did I receive a copy of my eye glasses prescription the day of the appointment. I have called multiple times in the last 4 days to try to get the needed paperwork and no one has called me back yet! I have seen Dr. Neely for years and have never once had this problem before, I understand staff is working on moving around things in the new building but come on. Not receiving the paperwork for blood tests that were ordered is not professional. Extremely disappointed with the service this time and I hope it improves soon.
Apr 17, 2015
wow! Loved the new facility, and enhanced "vibe"that came with it — Jose B.
(Patient since 2009)
wow! Loved the new facility, and enhanced "vibe"that came with it. Very Professional and modern! My experience there only ensured that I will WANT to make my annual exams a reality. Great frames inventory for a young professional as myself. Staff is very professional and savvy in their area of expertise. They did not give me a "no"to anything; they simply "made it happen". Love this palce!
Apr 8, 2015
I did not make my appointment and called to be squeezed in but was shot down — Mark T.
(Patient since 2013)
I did not make my appointment and called to be squeezed in but was shot down. I have no glasses and the older pair I can not see out of. How can you help me with this I have drill this coming week end.
Apr 4, 2015
Everyone was super nice. Thanks! — Monica L.
(Patient since 2009)
Everyone was super nice. Thanks!
Mar 31, 2015
Everybody was great — Ismael G.
(Patient since 2013)
Everybody was great ,courteous and understanding. Unfortunately I cannot afford the new prices on eye wear, and had to go elsewhere. But the service, was great! Thank you vision health.
Mar 27, 2015
Dr. sheets is truly amazing! We love him. And Nancy is the absolute greatest — Jaykob Z.
(Patient since 2015)
Dr. sheets is truly amazing! We love him. And Nancy is the absolute greatest. She is fun, friendly and the most helpful when it comes to choosing frames.
Mar 22, 2015
Time and cost — Mark J.
(Patient since 2012)
It took 3.5 hours from start to finish. Played musical chairs. Over charged on frames and did'nt even offer cash discount. Very disappointed.
Mar 20, 2015
Great customer service! — Leilani D.
(Patient since 2014)
Very pleased with service from checking in to receiving my contacts.
Mar 19, 2015
The Dr filling in for cook was awesome with the kids — Colby M.
(Patient since 2013)
The Dr filling in for cook was awesome with the kids
Mar 14, 2015
excellent optometrist — Clarence H.
(Patient since 2009)
very knowledgeable and personable staff. The Doctor was great.
Mar 9, 2015
No, the woman at the desk gave me "David Vargas's" Rx instead of mine — Daniel R.
(Patient since 2009)
No, the woman at the desk gave me "David Vargas's" Rx instead of mine. I didn't not because my eyes were dilated. When I arrived home I noticed it was not mine. She would not fax due to HIPPA but she violated HIPPA by giving me someone else's Rx.
Mar 5, 2015
i had several differnt employees help my husband and I and they were ALL exceptional — Melissa C.
(Patient since 2015)
i had several differnt employees help my husband and I and they were ALL exceptional
Mar 5, 2015
Nancy was exceptionally helpful in selecting frames! — Barbara D.
(Patient since 2009)
Nancy was exceptionally helpful in selecting frames!
Feb 26, 2015
Nancy in optical was very helpful — Randy T.
(Patient since 2009)
Nancy in optical was very helpful picking out glasses that fit me well.
Feb 22, 2015
I did receive exceptional service. I did not have an appt — Karen M.
(Patient since 2009)
I did receive exceptional service. I did not have an appt. but was was afraid I was having a retinal detachment. I had to wait awhile but was able to see my regular dr., Dr. Sheets.
Feb 11, 2015
Dr. Sheets Very helpful and efficient — Bruce B.
(Patient since 2009)
Dr. Sheets Very helpful and efficient
Feb 5, 2015
620 Helen Greathouse Circle - Midland, 79707 — Leann B.
(Patient since 2012)
I have a change of address:
Feb 4, 2015
Great experience — Mark R.
(Patient since 2014)
New equipment and very friendly staff. Don't go elsewhere!
Feb 1, 2015
Nicholette Pena. Very nice young lady — Quirt B.
(Patient since 2009)
Nicholette Pena. Very nice young lady. Made me feel comfortable & special during my whole experience
Jan 27, 2015
Everyone, from the reception/checkout to the examiners and assistants (Robin and 2 others)and the... — Lorrie C.
(Patient since 2009)
Everyone, from the reception/checkout to the examiners and assistants (Robin and 2 others)and the doctor in for Grigsby were excellent and congenial. Exceptional and courteous service from beginning to end. Thank You!
Jan 23, 2015
Yes, definitely. Belinda was so very helpful — Verneta D.
(Patient since 2009)
Yes, definitely. Belinda was so very helpful. She helped and explained what is usually done and what I might experience. The weather was horrible, and after dilation she volunteered to follow me home rather my driving home. Your "front attendants were extremely gracious and helped me to my car. Thanks.
Jan 1, 2015
The two techs who did my exams as well as Dr Grigsby were superb. — Eileen P.
(Patient since 2010)
The two techs who did my exams as well as Dr Grigsby were superb.
Dec 31, 2014
slow — Ava A.
(Patient since 2012)
Had to wait over an hour part appointment time to see dr.
Dec 31, 2014
Said I was 20 min late when I was there!!!!! — Tracy F.
(Patient since 2009)
I arrived early to help my husband pick out glasses before my appt. I even signed in and told them I was in the glasses section. They I guess forgot and I waited and waited. Then when I finally saw dr sheets he informed me that I was 20 minutes late. What??? I was very upset! I was there for almost TWO HOURS! That's ridicules!! I'm honestly not sure if I will ever go back there again!
Dec 19, 2014
I don’t know the employee’s name. She did the preliminary work before I saw Dr. Grigsby, — Nancy S.
(Patient since 2009)
I rate her 5 stars. She was friendly and seemed to know what she was doing.
Dec 18, 2014
YesDon't know everyones nameI believe one was Nicki — Kathleen L.
(Patient since 2009)
Yes Don't know everyones name I believe one was Nicki
Dec 3, 2014
Receptionist — Powell G.
(Patient since 2009)
Single receptionist at desk. She was on phone. Three people who arrived after me were called back to the doctor's office before me.
Nov 23, 2014
Appointment — Tracy M.
(Patient since 2011)
It would have been helpful to be told about the construction and rear entrance when the appointment was scheduled.
Nov 22, 2014
Did not get specific names but everyone was very helpful and friendly. — Elaine C.
(Patient since 2009)
Did not get specific names but everyone was very helpful and friendly.
Nov 16, 2014
Annual checkup — Ralph K.
(Patient since 2009)
Had to wait a little longer than I'd like. Otherwise satisfied.
Nov 15, 2014
over all everybody was super nice and very helpful the dr was awsome took his time doing the test... — Dario F.
(Patient since 2012)
over all everybody was super nice and very helpful the dr was awsome took his time doing the test was never in a hurry answered all my questions and still at the end asked me if i had any other question HE CARES thanks for the great service I WILL BE BACK
Nov 10, 2014
over all everybody was super nice and very helpful the dr was awsome took his time doing the test... — Dario F.
(Patient since 2012)
over all everybody was super nice and very helpful the dr was awsome took his time doing the test was never in a hurry answered all my questions and still at the end asked me if i had any other question HE CARES thanks for the great service I WILL BE BACK
Nov 10, 2014
Excellant visit! — Cindy R.
(Patient since 2009)
Every employee I dealt with were excellant!
Nov 8, 2014
Dr. Robert Sheets is the best in town. VHS is always my recommendation to new patients — Jerry P.
(Patient since 2009)
Dr. Robert Sheets is the best in town. VHS is always my recommendation to new patients
Nov 3, 2014
Yes, everyone was great - fast and courteous. — Jerry L.
(Patient since 2009)
Yes, everyone was great - fast and courteous.
Oct 30, 2014
Got new glasses! Nicole was a great help. — Sabrina M.
(Patient since 2013)
Got new glasses! Nicole was a great help. She helped me pick out a bunch of choices, then we narrowed them down together. She wasn't impatient; she helped explain my insurance choices to me and helped me pick out the perfect pair of glasses. I was grateful for her kindness.
Oct 29, 2014
Dr Sheets is always wonderful! — Hortencia V.
(Patient since 2009)
Dr Sheets is always wonderful!
Oct 25, 2014
Overall great service — Hilda H.
(Patient since 2009)
I always experience excellent service at VHS, but I didn't see Dr. Grigsbsy because he was out. The doctor who saw me did a good job but he is not as thorough as Dr Grigsby(whom I prefer to see).
Oct 19, 2014
Chris encountered VSP site problems and indicated that he would call with the correct cost... — Wayne R.
(Patient since 2014)
Chris encountered VSP site problems and indicated that he would call with the correct cost information when it was back up - AND HE DID
Oct 14, 2014
Tate was very hands on and thorough. — Jenness G.
(Patient since 2009)
Tate was very hands on and thorough.
Oct 13, 2014
Thanks to all of you that took up the place of my regular optometrist that was out of town — Brenda C.
(Patient since 2014)
Thanks to all of you that took up the place of my regular optometrist that was out of town. You were willing to help calm my fears and questions and to get me in your already busy schedules. That was huge to me.
Oct 11, 2014
Lana Henry — Lana H.
(Patient since 2009)
The customer service that I received during my last appointment was very good. The new addition will be nice when it's completed. Thanks.
Oct 10, 2014
Missed Dr Grigsby, of course !, but other Dr was great an my eyes are doing well — Patsy H.
(Patient since 2009)
Missed Dr Grigsby, of course !, but other Dr was great an my eyes are doing well.wow that "taradent" or whatever that medicine is called has gotten expensive (not on any drug plan) but treatment working well and,as usual, I am pleased with you all.
Oct 10, 2014
I truly do NOT know who helped us, but she was FANTASTIC!!! This isn't something new, though.. — Shelby R.
(Patient since 2012)
I truly do NOT know who helped us, but she was FANTASTIC!!! This isn't something new, though...We get excellent care by everyone (including the reception area)for our entire family...plus, we have a diabetic and I trust the entire staff with her eyes, but we are especially partial to Dr.Grigsby. He is the BEST! Thank you ALWAYS for all you do for us!
Jul 27, 2014
yes, the girl that helped me select my glasses did a great job but I don't remember her name — Carolyn S.
(Patient since 2009)
yes, the girl that helped me select my glasses did a great job but I don't remember her name
Jul 23, 2014
Another great visit! — Waco R.
(Patient since 2011)
Even with the new renovation construction and parking situation, I can not complain. This is a great place with great people!
Jul 14, 2014
Appt: I was considerably late — Almeda R.
(Patient since 2009)
Although I was considerly late, I was taken in to my appointment, notified the doctor who was wonderful about my tardness. Everyone was cordial and helpful.
Jul 13, 2014
Dr Neeley is always great........the woman that helped me select my frames was EXCELLENT...... — Marian F.
(Patient since 2009)
Dr Neeley is always great........the woman that helped me select my frames was EXCELLENT.......but, I did not notice her name
Jul 13, 2014
Dr. Sheets is wonderful! — Shelby Leigh L.
(Patient since 2011)
Dr. Sheets is wonderful! He is so professional while also being personable and caring! I truly appreciate him along with his expertise and I am very glad to have him as my optometrist. Sincerely, Shelby Levins Landgraf
Jul 11, 2014
Professional Service — Jeffery D.
(Patient since 2009)
I had a special problem and the staff worked me in without an appointment. I will be forever grateful.
Jul 7, 2014
I can't remember all their names, but I am very satisfied with the patient treatment — Rosario H.
(Patient since 2013)
I can't remember all their names, but I am very satisfied with the patient treatment
Jul 7, 2014
All staff were very helpful in every way possible, they were very informative and made my... — rachel c.
(Patient since 2014)
All staff were very helpful in every way possible, they were very informative and made my appointment very relaxed and put my mind at ease. They smiled and made me feel very welcomed.
Jul 7, 2014
JUNE 2014 — Kelli B.
(Patient since 2009)
It would be better to have the front desk people explain you are choosing to only take a primary insurance instead of them making up reasons. I personally find it offensive when they bad mouth my insurance plan when I am the HR director and we are self funded and pay defined benefits that your people said it was because there was a problem with them paying.
Jul 7, 2014
all of your employees although I don't know their names did an excellent job great personalities — Rick V.
(Patient since 2009)
all of your employees although I don't know their names did an excellent job great personalities
Jul 5, 2014
Everyone in the office was so nice and helpful. Couldn't ask for a better experience. — Crescencia R.
(Patient since 2010)
Everyone in the office was so nice and helpful. Couldn't ask for a better experience.
Jul 5, 2014
