Reviews

Very friendly staff, especially Jazz and Brittany

Aug 19, 2019

Excellent provider for Midland. They take all the time needed to give a complete and professional eye exam. We have used them for several years and are always pleased.

Aug 19, 2019

Excellent. Dr. Sheets really shows care and concern for his patients.

Aug 19, 2019

I can see why they're voted best in Midland.

Aug 2, 2019

Dr. Grigsby's office is always great. The lady, Nancy, that helped me with glasses was wonderful and the girl, I don't remember her name, was very pleasant while doing the initial tests.

Jul 26, 2019

I had a good experience - very friendly/professional - got me in and out in a vert timely way.

Jul 26, 2019

proficient, high quality medical

Jul 25, 2019

I am always pleased with the personnel at VHS. I feel like my care is thorough and complete. Krystal helped me choose the cutest frames. She was very patient and knowledgeable

Jul 24, 2019

Great service, nice facility, and staff

Jul 22, 2019

Very professional, efficient, and friendly each time I visit

Jul 17, 2019

I have been coming here for years and I absolutely LOVE the staff and doctors. They are just amazing. I would recommend anyone to go here for your eye care.

Jul 8, 2019

As always Dr. Sheets and his staff very professional and courteous.

Jun 21, 2019

Got me in quick. Friendly staff and short wait time.

Jun 20, 2019

Very efficient office, very competent staff and doctors. Great experience.

Jun 15, 2019

Dr. Sheets never disappoints. He did a 2nd exam 6 weeks after the initial exam because I could not see clearly in my new glasses. Come to find out, my vision changed in that amount of time and went to the opposite end of the spectrum which bewildered us all. Even so, he suggested returning my new glasses and starting over with a new pair, new prescription, and all I paid is the difference in the frame if there was one. I have been seeing Dr. Sheets for over 20 years and he continues to be the very best ophthalmologist I have ever seen. I’m so sad that he is entering his retirement phase of his career, but Vision Health Specialties continues to maintain their high standard in putting patients first.

Jun 14, 2019

Great customer service at front desk. Amazing nurses and the doctors are amazing as well. I have been seeing Dr. Sheets for years and he has always taken very good care of my family and I. I would recommend them to ANYONE!!

Jun 3, 2019

Very professional, prompt, expert. Trust Dr. Sheets 100% with my vision.

May 30, 2019

Very professional and courteous.

May 22, 2019

I highly recommend your office for eye care. My appointment is always on time, the staff is marvelous, kind and helpful in every area. Dr. Pawlowski is always very thorough and takes the time to explain any changes in vision or issues, listens to any concerns you might have. Can't stress enough how professional and wonderful Vision Health Specialties is for Midland. Thank you and God bless all in this office.

May 21, 2019

Mary Kate is a happy camper wearing contacts for the first time. The doctor and eye technicians are professional, informative and patient. Thank you

May 16, 2019

Dr. Sheets and the entire staff re the best!

May 9, 2019

The lady got me in fast to see Dr. Grigsby. Was concerned about some redness in the eye and she helped me get a resolution promptly.

May 8, 2019

It was excellent service, I like it when you are taking in at your appointment on time. I've been to doctor's where I've waited up to 2 hours... NEVER gone back to them again... Everyone here was friendly especially a black lady in the front desk, she was speaking to everyone.

Mar 24, 2019

You guys did an amazing job and were very nice. It was my first time getting an eye appointment but you guys made me feel very comfortable.

Mar 22, 2019

Dr Sheet and his staff are very professional and knowledgeable

Mar 22, 2019

Great visit Staff has a great personality and good to work with

Mar 21, 2019

Great service. Everybody is very professional and kind.

Mar 20, 2019

I’ve been coming here for year. The staff is always great!! I’ve never had a bad experience. Dr. Cook is great, Jazz is a consultant that helps you pick out glasses and she’s really friendly.

Mar 15, 2019

The team at VHS is like a well oiled machine!

Mar 14, 2019

We've been patients at VHS for many years... no complaints, ever

Mar 11, 2019

Very nice and friendly. Great service,

Mar 11, 2019

Great eye doctor and staff! Been going here for years and won't go anywhere else!

Mar 6, 2019

Professional service. Thank you.

Feb 22, 2019

Great procedure with terrible follow up. Went to my appointment and found out when I got there that my Dr was out of town. Also the drop I was prescribed have been a nightmare. They can’t seem to get the prescription correct.

Feb 17, 2019

Vision Health Specialties is nothing short of a well oiled machine. I really enjoy how everything flows so well when I visit Dr. Cook!

Feb 15, 2019

Dr. Cook has been my optometrist for 40 years and has always taken good care of me. He is dedicated to staying up-to-date with his knowledge of vision and vision correction, which I greatly appreciate.

Feb 15, 2019

Missed an appointment due to business conflict - the receptionist / appointment maker doesn't seem to know me or care very much about follow-up.

Feb 4, 2019

I LOVE Dr. Grigsby and the entire staff and have gone there for years. However, the appointments take longer and longer each year. I was there three hours on Monday, January 21st. But, I did arrive at 3:30 for a 4:00 appointment. Didn't get in until after 4:30 to start the process.

Jan 23, 2019

Been coming here for 18 yrs now! I love Dr. Sheets and his staff. He also sees my children yearly and is so wonderful with them.

Jan 19, 2019

Super efficient! I loved how quickly this appointment progressed. The staff was wonderfully efficient, organized and friendly.

Jan 18, 2019

Very good and professional care.

Jan 16, 2019

Excellent service from the moment I walked in the door! My visit was fast yet thorough. Dr sheets and his tech Jolie were phenomenal!

Jan 14, 2019

My son and I had simultaneous appointments. I was very pleased with our visit. I was very impressed with everybody's professionalism and friendliness. Brandon was especially patient with my 6-year-old son. It was his first formal eye exam. We saw Dr. Cook. While I had no objections with Dr. Cook for myself, I will likely request a more kid-friendly doctor for my son's appointment next year. Dr. Cook was not ugly to my son or anything like that - just went through the exam too quickly and was too matter-of-fact for my son. On the whole, it was a good experience for both of us and I look forward to making VHS our new eye care home.

Dec 31, 2018

I have a different eye Dr. She was on vacation. And my wife called Vision Health Specialties. It was during Christmas and New Years. So hard to find a dr. They got me in the same day. Guess who our eye drs are gonna be from now on.

Dec 31, 2018

I love Dr. Sheets, I’ve been going to him for probably 10 or more years!! He is awesome and thorough!

Dec 26, 2018

Normally I just go to Dr. Sheets once a year but a couple of times I have had problems with my eyes and they have always found time for me in spite of their busy schedules.

Dec 18, 2018

Professional and efficient

Dec 14, 2018

Dr. Sheets gave an excellent eye exam and explained everything very well. He did not rush through my exam and answered my questions completely.

Dec 13, 2018

Awesome , just awesome! Friendly staff, awesome doctors, will definitely be coming back.

Dec 10, 2018

AWESOME TEAM, LIKE THE WAY DR EXPLAINED EVERY DETAIL

Dec 10, 2018

I've been seeing Dr Grigsby for over 35 years and he has always been right on with me.

Dec 6, 2018

I am always treated very nice. Everyone is quite friendly and helpful. I am very pleased with Dr. Cook.

Dec 3, 2018

I was so happy to locate Dr. Sheets. Years ago he helped my then 4th grader using therapy & exercise to strengthen the muscles around her eyes. Reading scores improved from D to A within 6 weeks. Now he helped my with all of my eye care including chronic dry eye. If he were not in my insurance group, I would still go to him.

Nov 15, 2018

Friendly, efficient and professional. Excellent experience!

Nov 12, 2018

Great service. Super people. Appreciated all you do for me on both the checkup and eyeglass side. Thanks.

Nov 8, 2018

Everyone from the front desk to the checkout are warm and professional. Dr Sheets and his assistant are outstanding!

Nov 8, 2018

I have been seeing Dr. Sheets since I started wearing glasses. I love Vision Health Specialties. they are always kind, courteous, friendly, caring, and understanding. I will continue to go here as long as I can.

Oct 24, 2018

Everyone was very friendly. The appointment went smoothly with a minimum of waiting time between stops.

Oct 19, 2018

Very pleased that I could get in on a Saturday morning when an unexpected eye infection popped up overnight. I received prompt and excellent care. Thank you!

Oct 15, 2018

At the risk of making it harder to get an available appointment, I would definitely recommend Vision Health Specialties to everyone! They have nice offices, up to date equipment, and great people.

Sep 27, 2018

Always have a good experience. Dr Grigsby takes good care of me!

Sep 25, 2018

A-1 service, very professional.

Sep 16, 2018

The facility was ciean, and the people i came in contact with had a friendly smile making me feel welcome. I like to say two of the employees stood out. Brandon took me back for the initial exam. He was very kind, explaind everything, and very respectable, then after exam i went over to look for glasses where i met a young lady name Essence. She was very kind, she help me with the decision on picking which glasses looks better on me and fit my face. She was in training, but the way she treated me, she will mske an excellent employee. I will be happy to refere anyone to Vision Health Specialties.

Sep 10, 2018

I was very happy with my regular exam; however I had to wait for some time before I completed the visit, talked about frames, paid the bill, etc.

Sep 8, 2018

When I call to schedule an appointment I would appreciate the office scheduling staff scheduling the appointment for the time the doctor requested I schedule it instead of arguing with me. If there is any question about the request they should confer with the doctor and have him make the decision..

Aug 11, 2018

Vision Health & Dr. Cook are simply fantastic. They are always very friendly and make me feel like I am their only patient! They always have the most cutting edge equipment which makes me feel like my eye care is priority #1 with them. I could not recommend them enough!

Jul 30, 2018

I always have a good visit when i come to the eye doctor. Everyone is so nice and kind. The doctor is always very professional and kind.

Jul 27, 2018

Vision Speciality is the best and Dr Sheet’s is very Professional! Love this place!

Jul 20, 2018

I thank you so very much for getting me in so quickly. You are all so thoughtful and caring. I appreciate you very much. Many blessings to you all. Sybil

Jul 20, 2018

Great people, environment, and service.

Jul 18, 2018

As always,polite and cheerful staff. My exam was done in a timely manner. Thanks

Jul 13, 2018

Great service and very friendly staff.

Jun 29, 2018

After seeing a P.A. at an urgent care center first and my eye infection just getting worse, I went to Dr. Sheets at VHS who has been my eye doctor for 20+ years. He did a thorough exam and even used a special liquid to test for a cornea infection. I should have come here first because the urgent care doctor(s) are not eye specialists. I ended up spending twice the money needlessly. I've sure learned my lesson about future incidents with my eye(s). I have also seen other doctors at VHS and they too are wonderful and thorough like Dr. Sheets. I highly recommend choosing VHS as your eye care professionals.

Jun 27, 2018

The staff is very friendly and love my doctor he’s so nice my experience with vision specialist is always pleasant .

Jun 20, 2018

I am very satisfied with Dr Cook’s care.

Jun 8, 2018

Great place to get your eyes taken care of!

Jun 6, 2018

Always a pleasant experience. Love Dr. Jeff Grigsby's professional manner and expertise so worth the 2 1/2 hour drive to see him! Couldn't imagine changing doctors.

Jun 6, 2018

Love everything about VHS

Jun 4, 2018

We really appreciate the care of Dr. Grigsby. However, your scheduling procedure seems to have changed. In the past we rarely had to wait over 15 minutes, but our last 4 out of 5 visits we have waited 45 minutes to over an hour for a short eye check.

Jun 1, 2018

Staff very knowledgeable and informative. Able to place my Mother and I in the same room.

Jun 1, 2018

I always look forward to seeing Dr Sheets and his assistant. They are a such a joy. It's been 20+ years and I hope to SEE him many more. Thank you for the GREAT care that you offer. Would HIGHLY recommend.

May 25, 2018

Great experience except for wait time in room after initial eye tests done waiting for doctor.

May 21, 2018

Excellent service from front to the finish we great results.

May 14, 2018

I love Vision Health! Dr Sheets has been my eye doctor for over 20 years and I’ll never go see anyone else!

Apr 27, 2018

I got a contact for my left eye to see near. When I look out my distance vision is very blurry. I’m wondering if it’s possible to have a biofocial lens for that eye.

Apr 23, 2018

The woman who helped me pick out my frames was wonderful!

Mar 16, 2018

I asked to be worked in because of a possible eye infection. I was seen fairly soon.

Mar 14, 2018

Front desk ladies are awesome. Brandon was great doing our pre testing on our eyes and current information. Dr. Cook is the best in the world. Great man and Dr. Crystal was totally awesome in the eye care center.

Mar 8, 2018

Dr. Sheets and staff are always courteous, professional, and affable,

Mar 7, 2018

It is ALWAYS a pleasure to come to Vision Health Specialties. From the moment I walk in until the moment I walk out, I feel invited, taken care of and appreciated.

Feb 27, 2018

This was the most efficient visit that I have ever had at any doctor's office. I was called in and processed on time assigned and right out. No waiting. Everything was so good and Dr. Grigsby was great as usual.

Feb 15, 2018

Very professional and helpful

Feb 12, 2018

My appointment was great. I was given information on my eyes so that I understood what condition they were in.

Feb 9, 2018

My visit from beginning to end was about 25 minutes. The staff and Dr. Sheets were efficient in running all routine test and explaining my eye exam results. I would recommend this Eye care team to anyone seeking a professional and personable optometrist.

Feb 1, 2018

Best visit ever and I have come for years. I feel bad for not knowing the name of a young lady that took fantastic care of me. Actually, all I was involved with were beautiful and great.

Jan 22, 2018

I received a very good attention

Jan 22, 2018

As always, the staff and Dr. Grigsby are professional and friendly and they always keep things running smoothly during my appointment. I love this eye clinic, the best in Midland!!

Jan 19, 2018

The place is great, I like the staff and the good vibes. The check ups are quick and easy! It's an all around great place and the quality is awesome, they will have you set up really good until your next appointment!👍🏽👍🏽

Jan 15, 2018

I have gone here for several years, always completely satisfied...

Dec 31, 2017

As always, staff is friendly, prompt and very competent. Always enjoy my visits.

Dec 26, 2017

The staff and vist was good. What am upset about is I came in April or may and purchased more contacts and I asked if I had insurance money to cover the expense and I was told no. But but when I had my check up this last week I was told I a available credit of nearly $70.00. &70.00 I could have used last May. I already have plenty of contacts so i feel like I lost &70.00 dollars of benifits for the year. I am not happy with that. Call me and we can discuss it more. John Hopper 432-889-2194

Dec 26, 2017

Best place in Midland, TX, for overall eye care!

Dec 18, 2017

I have had good service in the past but I had made an appt. with my usual Dr. Sheets, & when I arrived was told he was out of the office & I was given the option of rescheduling or seeing a new dr. Since I was on a deadline to get new glasses before leaving on a trip, I saw the new dr. I did not feel that she took much care in providing my prescription (new after having cataract surgery, did not double check my answers for refraction). Then wanted to dilate my eyes, when I had just told her I'd had the surgery & pre-op dilation. Also the charge was for comprehensive exam, which I did not feel I received and did not want. I was just there for new prescription from Dr. Sheets who was familiar with my eye history. I was told that Vision Health called that morning to tell me Dr. Sheets was out, but I was home & did not receive a call. I asked if a message was left, & was told "they don't do that because they're not sure they have the right number". Lame.

Nov 13, 2017

As always I love going to VHS because of expertise of optomotrist there, friendly staff, confident with exams & all questions/concerns answered. I am very pleased with the selection of frames & never a long wait!

Nov 6, 2017

The service @ Vision Health is very good. I was supposed to get a call back to have an appointment scheduled with a Dr in Lubbock for my cataracts, but have not heard anything to date. It would be nice if follow ups were as good.

Nov 6, 2017

Great Service! Dr. Grigsby is a wonderful Dr. and the Staff is great. Thanks

Oct 20, 2017

great service, enjoyed visit.

Oct 11, 2017

Friendly, professional staff as always.

Oct 11, 2017

My experience at Vision Health Specialties is always good. At my recent visit, there was a young man who did the preliminary checking who was very personable and nice. What an asset he is to your business. The doctor took care of the problem I was having. I appreciate the efficiency of the office.

Oct 11, 2017

I received excellent professional service. However I was not informed the test i received that day was not covered by my insurance. I only found out when i received a statement to pay a week later. This was a test I had not taken before. It is my expectation that when I pay at the end of my appointment all charges with my insurance company have been verified. This is the same as you expecting full payment at the end of my appointment. Makes me think I will have to know all services to be performed during my appointment and verify with my insurance company on my own to avoid non-covered procedures.

Oct 9, 2017

Excelent care and great customer service. A bit pricey on the frames, but I guess you have the choice of shopping elsewhere.

Sep 23, 2017

Doctor/assistant experience was wonderful, but I wanted to get new glasses after my appointment and no one helped me or said anything to me or tried to assist me or acknowledged me in any way when I wanted to order new glasses. I waited about 15 minutes and finally just left.

Sep 21, 2017

After the preliminary eye exam and all tests, assistants had me wait in the doctor's room for over 40min. Waiting for the Optometrist to give me a quick 1-2 check for all of 2 minutes and finally dismissed. Unacceptable waiting that long.

Sep 19, 2017

Great visit great people in and out in a reasonable amount of time can't ask for more!

Sep 19, 2017

Everyone was courteous and professional!

Sep 19, 2017

I alwAys enjoy my visit to dr. Grigsby and his staff. What I really don't appreciate is how expensive their glasses are . I regret having to go to somewhere else to attain affordable glasses.

Sep 25, 2015

Missy Dwyer is professional, friendly, efficient, and she explained each part of the exam. Jeff Grigsby is equally outstanding. I feel like I am getting the best eye care.

Sep 24, 2015

I was attended by Nichole. Excellent ! She explained me all the possible options I had with the costs involved and How much the insurance pay. She also helped me fixing the glasses of my son. I really left from the center very very happy. Thank you !

Sep 13, 2015

Dr. Sheets has always provided excellent care.

Sep 8, 2015

It took a very long time after the doctor finished my exam for anyone to come help me pick out some glasses. By the time someone came, I was too weary to even care, and will reuse my current frames.

Sep 5, 2015

All the employees I interacted with were friendly and professional

Aug 30, 2015

Neeley was great; and Baily did a good job

Aug 28, 2015

Dr. Neely. Do not remember young ladies name but she was very polite and knowledgeable.

Aug 25, 2015

I always get excellent care with Dr. Sheets!

Aug 21, 2015

Forgot name but she was very perceptive and professional .( good looking also)

Aug 11, 2015

My appointment took over an hour for a simple check up. I was late getting back to work. I should have been done within an hour but instead it took an hour and fifteen minutes just to be seen with an additional 15 minutes for the actual exam and payment. Such a disrespect to me and my time. I doubt I will be returning.

Aug 9, 2015

Extremely friendly at every point in the process. The most informative of any eye exam I have ever had. Thanks for a great job!!

Aug 9, 2015

Extremely friendly at every point. The exam was clearly explained, and solid recommendations were made. This was probably the most informative of any eye exam I can ever recall. Thank you for a great job!!!

Aug 9, 2015

Always good service with a friendly staff

Aug 9, 2015

Dr. Sheets and his staff provided excellent care for myself and my daughter. Brenda was a huge help ordering my glasses!

Aug 8, 2015

Very friendly, helpful and explained in detail.

Aug 6, 2015

I do not know the employee's name but everyone that we talked to helped us out and took us to where we needed to go

Aug 3, 2015

The lady that did my testing was very friendly and polite. It was a pleasure.

Aug 3, 2015

From the staff yes, from Dr. Grigsby no. He used to be much more friendly, but the last couple of time my husband and I went to him, he was gruff. Dr. G didn't take time to talk to me about my concerns, he just stated his opinion, and that was that. In the end, however, it was to my benefit because we drove the 6 hours, had the procedure done and I can see much better.

Jul 29, 2015

Nancy kept me posted by phone on the status of my Rx sunglasses order

Jul 29, 2015

I was asked to read one line with each eye in the examination room, and the projector was on while I waited for the optometrist so I memorized the line. I did not feel like I got a thorough exam. I was not offered the option to have my eyes dilated and with what I know about my eyes with possible macular degeneration I just wish I could get a more thorough exam. I was asked if I was having trouble seeing anything at the start of my visit and I gave an honest response of "yes," but this never came up again and I was told everything looked good.

Jul 28, 2015

Diana in insurance, was extra helpful in my understanding my benefits. I am now able to make good decisions regarding my coverage.

Jun 23, 2015

Dr. Grigsby is always a pleasure to visit and talk to about my eye care. He is always polite and very professional. I would recommend him to anyone. Bobby Bryan

Jun 12, 2015

The service was amazing and the staff was so friendly that I felt like I practically worked there.

Jun 12, 2015

My visit to see Dr. Grigsby was great and his staff was very friendly.

May 31, 2015

The customer service was better than my previous visit. Everyone was nice and helpful - the only thing that could have been better was that no one went over my insurance and since I received glasses and contacts I would have liked all the information so I could have made a good decision as to how to pay.

May 26, 2015

Always a great experience!

May 24, 2015

I didn't get his name but really liked the guy who helped me pick out glasses. Very helpful!

May 21, 2015

I'd say customer service is good... maybe I could even say very good... but I wouldn't say "exceptional". As a general idea, you have nice people working there, although some are nicer than others. Thank you!

May 21, 2015

Nancy in the optical department was a great help. Very friendly.

May 6, 2015

Yes, Debbie was wonderful in helping me get my glasses. She was friendly and knowledgeable and I enjoyed her very much!

Apr 30, 2015

Debbie was exceptional! I was searching for new frames & wasn't having much luck in finding something I liked. She began searching with me & actually selected the frames I chose. She clearly explained my options & I was able to make my decisions without a lot of difficulty. It was the best eyeglass experience I've had! Thank you, Debbie! 😊 And I always love seeing Dr. Sheets!

Apr 29, 2015

I honestly wish more clinics were as down to earth and easy to work with as this clinic operates.

Apr 27, 2015

nancy helped pick out frames

Apr 24, 2015

Nancy was SUPER helping me pick frames and lens options!! I hope it's Nancy who helps me when my glasses come in.

Apr 22, 2015

No, Dr. Neely ordered a bloodtest for me and I did not receive the paperwork to get it done. Nor did I receive a copy of my eye glasses prescription the day of the appointment. I have called multiple times in the last 4 days to try to get the needed paperwork and no one has called me back yet! I have seen Dr. Neely for years and have never once had this problem before, I understand staff is working on moving around things in the new building but come on. Not receiving the paperwork for blood tests that were ordered is not professional. Extremely disappointed with the service this time and I hope it improves soon.

Apr 17, 2015

wow! Loved the new facility, and enhanced "vibe"that came with it. Very Professional and modern! My experience there only ensured that I will WANT to make my annual exams a reality. Great frames inventory for a young professional as myself. Staff is very professional and savvy in their area of expertise. They did not give me a "no"to anything; they simply "made it happen". Love this palce!

Apr 8, 2015

I did not make my appointment and called to be squeezed in but was shot down. I have no glasses and the older pair I can not see out of. How can you help me with this I have drill this coming week end.

Apr 4, 2015

Everyone was super nice. Thanks!

Mar 31, 2015

Everybody was great ,courteous and understanding. Unfortunately I cannot afford the new prices on eye wear, and had to go elsewhere. But the service, was great! Thank you vision health.

Mar 27, 2015

Dr. sheets is truly amazing! We love him. And Nancy is the absolute greatest. She is fun, friendly and the most helpful when it comes to choosing frames.

Mar 22, 2015

It took 3.5 hours from start to finish. Played musical chairs. Over charged on frames and did'nt even offer cash discount. Very disappointed.

Mar 20, 2015

Very pleased with service from checking in to receiving my contacts.

Mar 19, 2015

The Dr filling in for cook was awesome with the kids

Mar 14, 2015

very knowledgeable and personable staff. The Doctor was great.

Mar 9, 2015

No, the woman at the desk gave me "David Vargas's" Rx instead of mine. I didn't not because my eyes were dilated. When I arrived home I noticed it was not mine. She would not fax due to HIPPA but she violated HIPPA by giving me someone else's Rx.

Mar 5, 2015

i had several differnt employees help my husband and I and they were ALL exceptional

Mar 5, 2015

Nancy was exceptionally helpful in selecting frames!

Feb 26, 2015

Nancy in optical was very helpful picking out glasses that fit me well.

Feb 22, 2015

I did receive exceptional service. I did not have an appt. but was was afraid I was having a retinal detachment. I had to wait awhile but was able to see my regular dr., Dr. Sheets.

Feb 11, 2015

Dr. Sheets Very helpful and efficient

Feb 5, 2015

I have a change of address:

Feb 4, 2015

New equipment and very friendly staff. Don't go elsewhere!

Feb 1, 2015

Nicholette Pena. Very nice young lady. Made me feel comfortable & special during my whole experience

Jan 27, 2015

Everyone, from the reception/checkout to the examiners and assistants (Robin and 2 others)and the doctor in for Grigsby were excellent and congenial. Exceptional and courteous service from beginning to end. Thank You!

Jan 23, 2015

Everyone is very helpful!

Jan 8, 2015

Yes, definitely. Belinda was so very helpful. She helped and explained what is usually done and what I might experience. The weather was horrible, and after dilation she volunteered to follow me home rather my driving home. Your "front attendants were extremely gracious and helped me to my car. Thanks.

Jan 1, 2015

The two techs who did my exams as well as Dr Grigsby were superb.

Dec 31, 2014

Had to wait over an hour part appointment time to see dr.

Dec 31, 2014

I arrived early to help my husband pick out glasses before my appt. I even signed in and told them I was in the glasses section. They I guess forgot and I waited and waited. Then when I finally saw dr sheets he informed me that I was 20 minutes late. What??? I was very upset! I was there for almost TWO HOURS! That's ridicules!! I'm honestly not sure if I will ever go back there again!

Dec 19, 2014

I rate her 5 stars. She was friendly and seemed to know what she was doing.

Dec 18, 2014

Yes Don't know everyones name I believe one was Nicki

Dec 3, 2014

Single receptionist at desk. She was on phone. Three people who arrived after me were called back to the doctor's office before me.

Nov 23, 2014

It would have been helpful to be told about the construction and rear entrance when the appointment was scheduled.

Nov 22, 2014

Did not get specific names but everyone was very helpful and friendly.

Nov 16, 2014

Had to wait a little longer than I'd like. Otherwise satisfied.

Nov 15, 2014

over all everybody was super nice and very helpful the dr was awsome took his time doing the test was never in a hurry answered all my questions and still at the end asked me if i had any other question HE CARES thanks for the great service I WILL BE BACK

Nov 10, 2014

over all everybody was super nice and very helpful the dr was awsome took his time doing the test was never in a hurry answered all my questions and still at the end asked me if i had any other question HE CARES thanks for the great service I WILL BE BACK

Nov 10, 2014

Every employee I dealt with were excellant!

Nov 8, 2014

Dr. Robert Sheets is the best in town. VHS is always my recommendation to new patients

Nov 3, 2014

Yes, everyone was great - fast and courteous.

Oct 30, 2014

Got new glasses! Nicole was a great help. She helped me pick out a bunch of choices, then we narrowed them down together. She wasn't impatient; she helped explain my insurance choices to me and helped me pick out the perfect pair of glasses. I was grateful for her kindness.

Oct 29, 2014

Dr Sheets is always wonderful!

Oct 25, 2014

I always experience excellent service at VHS, but I didn't see Dr. Grigsbsy because he was out. The doctor who saw me did a good job but he is not as thorough as Dr Grigsby(whom I prefer to see).

Oct 19, 2014

Chris encountered VSP site problems and indicated that he would call with the correct cost information when it was back up - AND HE DID

Oct 14, 2014

Tate was very hands on and thorough.

Oct 13, 2014

Thanks to all of you that took up the place of my regular optometrist that was out of town. You were willing to help calm my fears and questions and to get me in your already busy schedules. That was huge to me.

Oct 11, 2014

The customer service that I received during my last appointment was very good. The new addition will be nice when it's completed. Thanks.

Oct 10, 2014

Missed Dr Grigsby, of course !, but other Dr was great an my eyes are doing well.wow that "taradent" or whatever that medicine is called has gotten expensive (not on any drug plan) but treatment working well and,as usual, I am pleased with you all.

Oct 10, 2014

I truly do NOT know who helped us, but she was FANTASTIC!!! This isn't something new, though...We get excellent care by everyone (including the reception area)for our entire family...plus, we have a diabetic and I trust the entire staff with her eyes, but we are especially partial to Dr.Grigsby. He is the BEST! Thank you ALWAYS for all you do for us!

Jul 27, 2014

yes, the girl that helped me select my glasses did a great job but I don't remember her name

Jul 23, 2014

Even with the new renovation construction and parking situation, I can not complain. This is a great place with great people!

Jul 14, 2014

Although I was considerly late, I was taken in to my appointment, notified the doctor who was wonderful about my tardness. Everyone was cordial and helpful.

Jul 13, 2014

Dr Neeley is always great........the woman that helped me select my frames was EXCELLENT.......but, I did not notice her name

Jul 13, 2014

Dr. Sheets is wonderful! He is so professional while also being personable and caring! I truly appreciate him along with his expertise and I am very glad to have him as my optometrist. Sincerely, Shelby Levins Landgraf

Jul 11, 2014

I had a special problem and the staff worked me in without an appointment. I will be forever grateful.

Jul 7, 2014

I can't remember all their names, but I am very satisfied with the patient treatment

Jul 7, 2014

All staff were very helpful in every way possible, they were very informative and made my appointment very relaxed and put my mind at ease. They smiled and made me feel very welcomed.

Jul 7, 2014

It would be better to have the front desk people explain you are choosing to only take a primary insurance instead of them making up reasons. I personally find it offensive when they bad mouth my insurance plan when I am the HR director and we are self funded and pay defined benefits that your people said it was because there was a problem with them paying.

Jul 7, 2014

Good checkup, everything great.o

Jul 5, 2014

all of your employees although I don't know their names did an excellent job great personalities

Jul 5, 2014

Everyone in the office was so nice and helpful. Couldn't ask for a better experience.

Jul 5, 2014