Reviews

Dr Lew and her staff are extremely knowledgeable and thorough. I felt extremely safe considering the covid environment! Dr Lew was especially kind during my exam and I left knowing my eyes were healthy and I was ready for my eye exam at the DMV!

Aug 27, 2020

The doctors and staff at Vision Dynamics are the best!

Jul 13, 2020

I was well satisfied with the service

Jan 24, 2020

Everyone is really great to work with, and you get personalized attention. No more LensCrafters for me.

Jan 16, 2019

Excellent service! Right on time and no problems. Got very good advice regarding upcoming cataract issues.

Dec 28, 2018

Staffs in Vision Dynamics Optometric Center are awesome and well versed with the technology used. My first time experience was very much satisfying. Dr. Stephanie Lew is very detail oriented with her analysis and the recommendations. I like and recommend this practice.

Dec 28, 2018

Staff was ready to go at the time of the appointment. No wait. Staff friendly, courteous and answered all questions in a professional manner

Nov 8, 2018

Dr Lin and staff are professional, efficient and caring. For my annual exam, Dr Lin was very thorough and took a lot of time to explain what was going on with my eyes. Highly recommend this wonderful physician.

Sep 11, 2018

I am most impressed with the care I get from Vision Dynamics. Dr Lin was so patient, explaining so many things about my eyes. I felt like the most important person in the building! And the front office staff were VERY helpful, cheerful, kind, patient. I will always use Vision Dynamics for all my exams, frames and prescriptions.

Sep 3, 2018

Everyone was polite and knowledgeable! Thank you

Aug 31, 2018

My retired Optometrist dad set the bar pretty darn high for me. Vision Dynamics does a great job. I’m very happy there!

Aug 27, 2018

Friendly staff, effortless appointment making and a first class experience with Dr. Lew at Vision Dynamics Optometric Center. I take my entire family here including my kids ages 8-17. Dr. Lew is professional, trustworthy and extremely patient. Highly recommend to those looking for a family friendly Optometrist.

Aug 27, 2018

I love the doctors here. Every visit has been a great experience with the doctors because they are very attentive and listen to your concerns. They are the only reasons my family and I come back. I only wish I could say the same for the staff. Some of them are like robots. You explain something to them and they give you a canned response that doesn't address the matter. All is fine if you have no issues. But they aren't able to adapt to unique circumstances. I had to stand there for 30 minutes after my last visit while Christine "helped" me check out. We went back and forth over insurance issues for my son and she eventually told me my son wasn't covered under my insurance plan and I'd have to contact HR to fix that. I didn't believe her so I pressed the issue some more and my son magically has coverage 5 minutes later when another staff member was able to locate his info??? She either did not know what she was doing or was lying to get rid of me. I believe she was lying because I would sometimes comment about an earlier visit and she would pick up on that and use the previous visit as an excuse for incorrect charges. Why couldn't she just listen to my issue and fix it rather than to use her selective hearing to find excuses?? We have been loyal patients for many years, but poor customer service from the staff has always been an issue. After this last visit, I am not sure I want to return to this office despite the excellent doctors.

Aug 7, 2018

Easy experience, staff was very professional and helpful.

Jul 30, 2018

This was my first time to this office, but I had seen Dr. Ristow in the past. The customer service was top notch and Dr. Ristow is professional and kind! She answered all my questions and I felt very confident in her! I was seen on time and the staff spent lots of time with me and I didn't feel rushed. I would highly recommend this office!

Jul 19, 2018

Dr. Ristow is excellent and my family have all been going to her for years some members coming from a distance to still have her as their dr. I would definitely give her a 10 and recommend her to any of my friends

Jul 11, 2018

Always a great experience! Everyone so nice, polite and professional.

Jul 5, 2018

Dr. Ristow was very professional and explained the results of her examinations - comparing the results to the existing prescription I was using. She also helped clarify the age and purpose of the eyeglasses I brought with me, indicating they were still quite functional. I was ably assisted in selecting and specifying what I wanted from a pair of sunglasses I wanted with the prescription. Now waiting for a call to say they are ready fro pickup. Can't wait.

Jul 3, 2018

Doctor Lew really cares about her patients and everyone in the office is very welcoming and friendly. I would highly recommend anyone to go there for your eye needs.

May 31, 2018

I used to see Dr Ristow when she was working elsewhere. I saw the Dr that replaced here ONCE. I felt like that Dr was bothered by the fact he had to give me an exam. I sought out Dr Ristow and found here at Vision Dynamics. Immediately upon seeing me she remembered me and we exchanged updates on our families with each other. She then proceeded to give me an excellent exam that was not just centered on which is better "1" or "2", but also on the health and structure of my eyes, as well as explaining everything to me and answering every question I had. She even came out when I was trying on new frames to give her opinion on which ones would be best for me given my prescription.

May 21, 2018

Dr Ristow was my eye doctor in Walnut Creek many years ago. I followed her to Danville’s when she joined Vision Dynamics. She’s always pleasant and clear in explaining my eye health to me. I also like their choices of glasses. :)

May 1, 2018

Great staff, great sevice!

Apr 29, 2018

This is an incredible group of people, very caring and professional. I highly recommend this office!

Apr 20, 2018

The front office staff took my concern seriously and got me in to see Dr. Ristow quickly. Dr. Ristow assured me my visual anomaly was an ocular migraine which resolved quickly. Our entire family has received excellent care from Vision Dynamics for over 20 years.

Apr 17, 2018

Dr. Sue Ristow was very professional and personal. Love the fact Ristow remembered parts of our conversation from nearly 2 years ago! She also acknowledged my eyes were very senistive and was able to accommodate. Overall I had a very pleasant experience and will be looking forward to seeing Dr. Ristow in the future.

Apr 16, 2018

EVERYONE, and I mean everyone was SO extremely friendly the minute you walk in! They make everything simple and easy for US the patients! Dr. Lin was amazing and made me feel comfortable and explained everything thoroughly and in REAL PEOPLE language :) I have definitely found my optometrist!

Mar 28, 2018

Dr. Ristow is the best, she spends the extra time to make sure your prescription is perfect. I think we tried 4 different pair of contact lenses just to make sure I was confident in the pair I took home.

Feb 28, 2018

Vision Dynamics' team is very professional and knowledgeable. I have been going to this team for over 15 years. Dr. Lin, Kate and team are the best.

Feb 5, 2018

Vision Dynamics is a great place to get a thorough eye exam. The staff and doctors are very friendly and informative. They made my daughter feel so comfortable. They have a great selection, too. They made the exam fun and easy! =)

Jan 29, 2018

I enjoyed my appointment with Dr.Lew. I was treated in a professional manner by the whole staff.

Jan 25, 2018

I love how Dr Lin treats patients and explains things

Jan 19, 2018

I never have to wait too long for my appointment, and the staff is always very helpful. Nothing to complain about!

Jan 8, 2018

The entire staff is helpful and knowledgeable. From ideas to keep the screws in on my frames to samples of my contact lenses, they always look to make things easier. I’ve seen Dr Lin and recently Dr Ristow. Both are amazing professionals and very approachable. I feel confident they will find and address any issues as my eyes age.

Jan 5, 2018

I thoroughly enjoyed my my visit with Dr. Ristow. She was the perhaps the MOST thorough optometrist that I have ever had. I did not let on that I was a medical doctor myself. I watched her "bedside manner" her skills and she was outstanding. She thoroughly explained everything that was going with my eyes, contacts and glasses.

Dec 22, 2017

Prompt greeting, professionalism conducting the tests and pictures of eyes. Dr is very knowledgeable and doesn’t rush your appointment

Dec 14, 2017

Love Dr Amy Lin!! Love Dr Sue Ristow. Love her practice. Great customer service

Dec 12, 2017

I would recommend Dr Lin. She listens and spend time with her patients.

Dec 11, 2017

Dr Lin is the best! She really takes her time with all her patients and makes sure every question is answered. You can tell she really cares about the health and wellbeing of all her patients! I highly recommend her for adults and children!

Dec 4, 2017

My husband I love Dr. Ristow!

Dec 1, 2017

Awesome customer care...a rarity now days!

Nov 30, 2017

I've been going to Dr. Ristow for years! I have always been very happy and comfortable with her care! I would recommend Dr. Ristow first, and include the very helpful and pleasant environment of the overall facility!

Nov 28, 2017

I was charged for a contact lens fitting which I’ve never paid for in the 30 years I’ve worn contact lenses. I have double insurance vision coverage and was still charged this fee. Plus they didn’t disclose this charge before my appointment so I didn’t know about it until my exam was done.

Nov 22, 2017

I've been a client of Dr. Amy Lin for several years now. What sets Vision Dynamics Optometric Center apart is their personable & stellar customer service! Beyond the excellence in eye care I've received, I've always been treated with a positive attitude & timely service with a smile! After I moved out of the area it is still well worth the drive for continuing my vision care. I'd highly recommend this business!

Nov 22, 2017

Billing was confusing and I didn’t get my email from Monday on all the items I was charged. It is Friday. Then my office visit was forgot and I had to pay that. Very expensive visit.

Nov 10, 2017

I have been seeing Dr. Ristow for the better part of 20 years! She is so personable, professional, and incredibly knowledgeable. I would recommend her to anyone!

Nov 7, 2017

Very happy that Dr Giblin referred us to your office ! Thank you for helping with our family eye needs and help with explaining insurance !

Nov 6, 2017

I needed an eye doctor after a mishap with Halloween contact lenses ASAP. I called at 9 and had an appt at 9:45. Dr. Ristow did a thorough exam. She was knowledgeable, understanding, gentle and honestly just an all around great doctor. My interactions with everyone in the office were great. Sold! I’m a now a new patient!

Oct 31, 2017

The visit went smoothly except for the Opto Map image having to be taken several times. Dr. Amy Lin is excellent at what she does and is very conscientious. She wanted to make sure that the interpretation of the image was correct.

Oct 17, 2017

Dr Ristow and Lisa were awesome!

Sep 4, 2017

I was very pleased with the perfect blend of professionalism and kindness displayed by everyone in office.

Aug 29, 2017

5 stars. Staff and doctor were great.

Aug 19, 2017

Dr. Lew was fantastic. She was personable and I appreciate how she took the time to answer all of my questions and explain everything in great detail. It was not the typical visit to the doctor where you feel like a number.

Aug 6, 2017

Very friendly and professional staff! The equipment used is the latest technology, and frame selections are the most current trends.

Aug 4, 2017

Vision's team of experts is very collaborative and professional. The appointment was for a comprehensive eye exam and each person with whom I had an interaction regarding my visit was helpful and sincere.

Jul 27, 2017

Everything went perfectly and I even purchased sunglasses ( wasn't planning on that but they are rreal cute!).

Jul 18, 2017

Great place for your eye care. Friendly staff, state of the art testing equipment, and a great location. We'll be going here for all of our future vision needs. Plus we have a history with Dr. Ristow and are extremely happy with her over the years.

Jul 8, 2017

This is a very professional office with caring doctors and staff. They were on time. The staff explained the pre testing in great detail as she prepped me for the exam with the doctor.

Jul 2, 2017

Dr. Lin always makes our family feel welcome and really takes all of our questions/concerns to heart. She educates us on what we should/shouldn't be doing with our eyes all the while making us feel totally at ease. The staff is so friendly and welcoming also! We always look forward to our visits!

Jun 30, 2017

Friendly, helpful, and knowledgeable staff. Wonderful customer service!

Jun 29, 2017

Excellent service from Dr. Ristow

Jun 24, 2017

I have recent had an eye exam from Dr. Amy Lin, who is friendly, professional and has a great sense of humor. The office and staff give off a very calm and relaxing atmosphere. They do a wonderful job listening and addressing all concerns. I would highly suggest Vision Dynamics Optometric Center

Jun 15, 2017

service/evaluation was satisfactory.

Jun 9, 2017

Staff is friendly, professional and on time. Dr. Lew was fantastic, she explained everything so well and was very nice and easy to talk with.

Jun 8, 2017

Everyone I dealt with was excellent

Jun 1, 2017

Wouldn't go anywhere else! Dr. Lin is amazing and she does a great job in making sure everything is clear and understood. She always stays up to date with current issues and makes sure we're aware of treatment as well as prevention. I've never had any problems, but her staff is also very knowledgeable and helpful.

May 15, 2017

Every thing you would expect from an excellent eye doctor visit is available at Vision Dynamics. A clean, bright office, very courteous staff, excellent technicians and caring and very thorough doctors are what I've experienced everytime I have had an appointment here.

May 9, 2017

Easy to get an appointment, staff was nice, wait was short, The Dr. was very easy going, and everyone there was ridiculously good looking, which never hurts.

May 5, 2017

Dr Lin was very supportive and understanding of my vision problems. She is the best.

May 2, 2017

Neat little women owned and operated business

Apr 29, 2017

I followed Dr. Ristow from the previous place she was at. Myself & my children are patients of hers. A couple years ago she switched me from Daily contacts that a previous Dr. put me on, to 30-day contacts ...which not only saved me money, but she found the right prescription strength for me and I can see much better!

Apr 20, 2017

Dr. Lew was very nice. She made me feel at ease and I never felt like she was in a hurry to see the next patient. I was able to ask questions and get easy to understand answers.

Apr 19, 2017

Friendly front office. Updated technology. Attentive doctors.

Apr 15, 2017

I wrote a glowing review on yelp. Hope I clicked on the right keys to send it. It is my first yelp review. Thanks

Mar 23, 2017

Vision Dynamics I love Dr. Ristow. That is the reason I chose VD. She is wonderful and I have been a patient for years.. I would never consider seeing another doctor. I followed here to this location. But I found the staff to be caring and knowledgable.. That is a plus.

Mar 14, 2017

I was made to feel so comfortable. Everyone was very helpful and kind. This was a very positive experience overall

Feb 22, 2017

Dr. Ristow has been my doctor for over 15 years. She is terrific and you are lucky to have her!

Jan 31, 2017

Dr Sue Ristow is the best! VIsion Dynamic is lucky to have her on their team.

Jan 27, 2017

Everyone was very pleasant and helpful.

Jan 24, 2017

Both of the doctors I have seen at VD were super friendly, patient, and knowledgeable. I am very happy with their services provided to me and I love that they have up-to-date technology instead of having to dilate your eyes!

Jan 20, 2017

I enjoyed my time and was treated in a very friendly and cordial manner!

Jan 11, 2017

Love Dr. Amy and her practice!! She cares about her patients. She is loving, friendly and kind. She hires the same type of employees. I completely trust Dr. Amy.

Dec 28, 2016

Very professional vision team

Dec 15, 2016

The staff is always very friendly from the moment you walk in the door to the moment you exit. This was my first time seeing Dr. Sue and she is awesome, friendly, and very knowledgeable. I also like the selection of eyewear. Very classic and trendy options.

Dec 5, 2016

It's now going toward a month and I am still waiting to receive my new glasses. I just can't go on recommending because of the poor lab service of the past two years. Employees exhibit great customer service but the lab service has deteriorated the last two years. Last year after waiting for glasses for three weeks I was told the lab broke the lenses which caused another delay. Then a mirror coating was put on these same sunglasses that I didn't order causing another delay and original polarized lenses were lost.

Dec 2, 2016

Quick and very efficient service

Nov 13, 2016

The office & doctor staff was very professional and they made it a fun as they were personable. They answered questions and communicated throughout the visit.

Nov 12, 2016

I have been going to Vision Dynamics for several years and have always been pleased with the level of care, ethics and attention to my overall health in addition to my eye health. Dr. Lin is always compassionate and remembers what I do and don't like. She is wonderful.

Nov 3, 2016

Dr Amy Lin is wonderful. Very caring, amiable and of course knowledgeable. Her staff is also friendly and helpfuk

Oct 17, 2016

still waiting for a phone call from doctor to resolve contact lenses don't work

Oct 1, 2016

Everyone on the staff was friendly and attentive, also efficient and timely. Thank you for your kindness.

Sep 23, 2016

Dr. Lin is a pleasure to visit. She is very knowledgeable, makes excellent recommendations and is very personable too. Her goal is to make the patient comfortable and provide the best service possible with an engaging presence. Also, everyone on the support staff is welcoming and pleasant to deal with.

Sep 22, 2016

Dr. Nassef was so sweet and thorough with my 10 year old son Charlie. We are so happy we found Vision Dynamics to support our whole family's eye care needs. :)

Sep 13, 2016

As always, great service from friendly staff at Vision Dynamics. Both my wife and I were very satisfied.

Sep 11, 2016

While at my last appointment at Vision Dynamics, the two young women at the front desk were absolutely wonderfully friendly! Dr. Amy Lin spent lots of time with me, explaining what I will need to go through when I have cataracts removed from both my eyes. She could not have been nicer nor more helpful. Vision Dynamics earns FIVE STARS for sure!

Aug 28, 2016

I love Vision dynamics; that's why I keep coming back for my eye exams! All the women working there are pleasant, helpful, friendly. I was helped with everything!

Aug 18, 2016

Dr Nassef was genuine and I had a positive experience overall.

Aug 17, 2016

very friendly staff and doctors, great experience overall!!

Aug 9, 2016

I thought that Dr. Tjoe was extremely thorough and had a great "bedside" manner. I thought that the front desk staff was great too (the African American woman). I was overall very happy.

Aug 2, 2016

My family has been patients of Dr. Amy Lin for years. The staff with their excellent customer service and Dr. Lin's superior knowledge and expertise has kept my families eyes in top notch health. We appreciate the time and care given to each of us at our appointments. We love the eye wear that is provided at the office and now with the convenience of them being crafted at the office we look forward to that bonus as well. Thank you to Dr. Lin and all the staff!!

Aug 2, 2016

I have trusted my eye care to Vision Dynamics for over 20 years, when the practice was run by Dr. Yamada. When he retired a few years ago, I was initially concerned that the care and service would suffer, but my fears were eliminated as Dr. Lin and her team continued to provide reliable care and counsel regarding my eye health. They thoroughly explain every procedure and make sure I understand all results and options. When I can't make a decision on frames, I also trust their expert opinions on what eye-wear best suits my face, my needs and my lifestyle. They make choosing eye-wear a fun shopping experience!

Jul 25, 2016

So friendly and informative. I never walk away with questions. Very fun staff and quick appointments

Jun 28, 2016

What a GREAT office! Everyone was very helpful with a wonderful attitude. Dr. Lin was FANTASTIC, she is now my eye Doctor forever.

Jun 10, 2016

Great service and your front office even thought she was in training she was 100% professional and friendly.

May 10, 2016

The optometrist never spoke to me regarding my daughter's exam so I felt that was poor communication. Also, does a 13 year old really need an optomap performed every year? I feel that was an unnecessary charge for the yearly eye exam.

Apr 12, 2016

The treatment by the staff was courteous, professional and timely. From the time I came in for my appointment someone attended to me, I had very little wait time. I appreciate that.

Apr 12, 2016

Dr. Mai examined my eyes throughly and provided valuable recomendations for my future eyes care

Apr 9, 2016

My glasses came back with an incorrect prescription after two weeks. I had a second exam with Dr. Mai and new glasses were ordered. Now waiting again.

Mar 31, 2016

They got me in and fast when I called and was so caring.

Mar 30, 2016

I have already recommended you to my sister and my boss! Love you! Elizabeth

Mar 25, 2016

They're doing their job great, I would love to continue my business with them.

Mar 24, 2016

I enjoyed the professional and high tech experience( using a tablet to fill out your medical information). Dr Sakata was thorough in explaining my needs and I loved the equipment to evaluate my vision.

Mar 17, 2016

I didn't understand what the charges were for on my bill, but I was asked in advance if I wanted a contact fitting consultation. I thought it was free/included in my usual exam, so that was my fault for not clarifying. I appreciated the trial contacts and trial eye drops, as well as the advice on LASIK from Dr. Sakata. He answered all of my questions and didn't talk down to me, which I appreciate.

Mar 2, 2016

Waiting for my prescription to be e-mailed to me

Feb 27, 2016

Maybe it's me, but $700 to have my eyes checked and buy glasses seems excessive.

Feb 16, 2016

Visit was conducted efficiently and with professionalism.

Feb 11, 2016

Explain the procedures, and cost before doing them. I asked for an eyeglass prescription, but was also given a contact prescription which cost me an extra $65! Not happy at all. Had they told me that's what they were doing I would have declined that service.

Feb 9, 2016

Excellent services from the Dr. and entire staff. Technology is advanced and they fitted me for contact lenses on the spot! had been there prior and had full and extensive eye exam in a short period of time with use of state of the art diagnostic equipment. Thank you Dr. Lin and staff!

Feb 4, 2016

Your office is running smoothly with a good staff.

Jan 29, 2016

Like the video education

Jan 26, 2016

Very professional and up to date on vision care services. No question was considered small - Dr. Sakata was extremely thorough in his exam and explanations.

Nov 11, 2015

Don't promise what you cannot deliver on. Have trained experienced people in the office.

Oct 8, 2015

Excellent care and customer service.

Oct 2, 2015

This place is great. I can't believe the change in my eyes from last time. Once again I'll see 20/20........Thanks Amy

Sep 30, 2015

Holding off from five star until I get the glasses and can rate the overall experience

Sep 24, 2015

There seems to be a disconnect in the front desk vs the doctor and it's easy to get different opinions from different people. It seems like the front desk should refer to the doctors for any medical opinions. For example choosing dilation over the opticare care shouldn't be a decision influenced by the non-doctor employees. Also, it doesn't feel like everyone up front is equally educated..it's a bit hit and miss.

Sep 15, 2015

Glasses are very pricey ... perhaps explain options and categories of frames that fall in different price brackets, have some lower cost frames available to try to help the patient control costs to the degree they wish to (for example, to seek to get the frame cost to fall within the insurance coverage amount where possible)

Sep 15, 2015

I have been going there since my sons first eye exam and have always been happy.....he is now 29.

Sep 3, 2015

My son's prescription and results of his most recent vision test were not shared with me. I had to call the office after the appointment and ask for the results of the recent vision test and his prescription. His astigmatism has grown and this was shared over the phone. I was told that his prescription would be emailed to me promptly. It never was. That was two weeks ago

Aug 5, 2015

You need to improve your customer service tenfold. The client/pateint/customer are not the number one priority and that is sad. I will not be returning after giving you two chances. I will also be telling my friends and colleagues to avoid your office and go elsewhere.

Jul 22, 2015

The associates should introduce themselves when they greet you. That way, you can hear the pronunciation of their names, which makes them easier to remember.

Jul 12, 2015

At the end I asked to pick up my wife's glasses. I was told it was not initially possible. I then explained that we are under the same insurance, live at the same address, and that I would get her on the phone to confirm it was ok. It was awkward and truly was uncomfortable. The person who fit my glasses needs to treat all fairly. In the end, I got them and everything was fine. Again, just wasn't professional and could be improved for future situations. When my wife was there two days prior, someone's husband picked up his wife's glasses with no question. Something to educate your office staff on. Thank you!

Jun 28, 2015

Excellent service, comprehensive exam, courteous staff and great product selection. Thank you!

Jun 3, 2015

The user interface for the software system that takes the patient's medical history is very confusing. Many items are listed with only a check box for "none" and no place to say "yes". Under a heading "Self" there are conditions listed with a box to fill in "relationship to patient". It seems interface cannot resize itself to fit the tablet display. Similarly, this survey instrument is defective. I am typing in the "how might we improve our services box," but the text appears simultaneously in the adjacent "rate and review" box. I did not intend these comments to serve both purposes. Deleting the text from the "rate and review" text causes it to disappear temporarily, but the display field refreshes from the same underlying database field.

May 30, 2015

Vision Dynamics clearly provides excellent service.

May 28, 2015

realize that just because i cannot talk doe not mean that i cannot understand

May 20, 2015

Chocolate chip cookies? No really, great experience as always. I'll be back next year!

May 14, 2015

Friendly, thorough, professional service.

May 13, 2015