Vision Dynamics Optometric Center

Drs. Amy Lin, Stephanie Lew & Associates

Star Star Star Star Star 137 Reviews

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Reviews

StarStarStarStarStar Dr Lew and her staff are extremely knowledgeabl... —    (Patient since 2020)

Dr Lew and her staff are extremely knowledgeable and thorough. I felt extremely safe considering the covid environment! Dr Lew was especially kind during my exam and I left knowing my eyes were healthy and I was ready for my eye exam at the DMV!


StarStarStarStarStar The doctors and staff at Vision Dynamics are th... —    (Patient since 2019)

The doctors and staff at Vision Dynamics are the best!


StarStarStarStarStar I was well satisfied with the service —    (Patient since 2019)

I was well satisfied with the service


StarStarStarStarStar Great experience. —    (Patient since 0001)

Everyone is really great to work with, and you get personalized attention. No more LensCrafters for me.


StarStarStarStarStar Excellent service! —    (Patient since 2019)

Excellent service! Right on time and no problems. Got very good advice regarding upcoming cataract issues.


StarStarStarStarStar Staffs in Vision Dynamics Optometric are very good —    (Patient since 2019)

Staffs in Vision Dynamics Optometric Center are awesome and well versed with the technology used. My first time experience was very much satisfying. Dr. Stephanie Lew is very detail oriented with her analysis and the recommendations. I like and recommend this practice.


StarStarStarStarStar Staff was ready to go at the time of the appoin... —    (Patient since 2018)

Staff was ready to go at the time of the appointment. No wait. Staff friendly, courteous and answered all questions in a professional manner


StarStarStarStarStar Very thorough  —    (Patient since 2020)

Dr Lin and staff are professional, efficient and caring. For my annual exam, Dr Lin was very thorough and took a lot of time to explain what was going on with my eyes. Highly recommend this wonderful physician.


StarStarStarStarStar Great Eye Care —    (Patient since 0001)

I am most impressed with the care I get from Vision Dynamics. Dr Lin was so patient, explaining so many things about my eyes. I felt like the most important person in the building! And the front office staff were VERY helpful, cheerful, kind, patient. I will always use Vision Dynamics for all my exams, frames and prescriptions.


StarStarStarStarStar Everyone was polite and knowledgeable! Thank... —    (Patient since 2018)

Everyone was polite and knowledgeable! Thank you


StarStarStarStarStar My retired Optometrist dad set the bar pretty d... —    (Patient since 0001)

My retired Optometrist dad set the bar pretty darn high for me. Vision Dynamics does a great job. I’m very happy there!


StarStarStarStarStar Wonderful experience —    (Patient since 0001)

Friendly staff, effortless appointment making and a first class experience with Dr. Lew at Vision Dynamics Optometric Center. I take my entire family here including my kids ages 8-17. Dr. Lew is professional, trustworthy and extremely patient. Highly recommend to those looking for a family friendly Optometrist.


StarStarNo StarNo StarNo Star I love the doctors here. Too bad staff is poor. —    (Patient since 2020)

I love the doctors here. Every visit has been a great experience with the doctors because they are very attentive and listen to your concerns. They are the only reasons my family and I come back. I only wish I could say the same for the staff. Some of them are like robots. You explain something to them and they give you a canned response that doesn't address the matter. All is fine if you have no issues. But they aren't able to adapt to unique circumstances. I had to stand there for 30 minutes after my last visit while Christine "helped" me check out. We went back and forth over insurance issues for my son and she eventually told me my son wasn't covered under my insurance plan and I'd have to contact HR to fix that. I didn't believe her so I pressed the issue some more and my son magically has coverage 5 minutes later when another staff member was able to locate his info??? She either did not know what she was doing or was lying to get rid of me. I believe she was lying because I would sometimes comment about an earlier visit and she would pick up on that and use the previous visit as an excuse for incorrect charges. Why couldn't she just listen to my issue and fix it rather than to use her selective hearing to find excuses?? We have been loyal patients for many years, but poor customer service from the staff has always been an issue. After this last visit, I am not sure I want to return to this office despite the excellent doctors.


StarStarStarStarStar Easy experience, staff was very professional an... —    (Patient since 2020)

Easy experience, staff was very professional and helpful.


StarStarStarStarStar Top Notch Service! —    (Patient since 2018)

This was my first time to this office, but I had seen Dr. Ristow in the past. The customer service was top notch and Dr. Ristow is professional and kind! She answered all my questions and I felt very confident in her! I was seen on time and the staff spent lots of time with me and I didn't feel rushed. I would highly recommend this office!


StarStarStarStarStar ... —    (Patient since 0001)

Dr. Ristow is excellent and my family have all been going to her for years some members coming from a distance to still have her as their dr. I would definitely give her a 10 and recommend her to any of my friends


StarStarStarStarStar Always a great experience! Everyone so nice, p... —    (Patient since 0001)

Always a great experience! Everyone so nice, polite and professional.


StarStarStarStarStar My annual eye exam visit —    (Patient since 2017)

Dr. Ristow was very professional and explained the results of her examinations - comparing the results to the existing prescription I was using. She also helped clarify the age and purpose of the eyeglasses I brought with me, indicating they were still quite functional. I was ably assisted in selecting and specifying what I wanted from a pair of sunglasses I wanted with the prescription. Now waiting for a call to say they are ready fro pickup. Can't wait.


StarStarStarStarStar Highly Recommended  —    (Patient since 0001)

Doctor Lew really cares about her patients and everyone in the office is very welcoming and friendly. I would highly recommend anyone to go there for your eye needs.


StarStarStarStarStar I used to see Dr Ristow when she was working e... —    (Patient since 0001)

I used to see Dr Ristow when she was working elsewhere. I saw the Dr that replaced here ONCE. I felt like that Dr was bothered by the fact he had to give me an exam. I sought out Dr Ristow and found here at Vision Dynamics. Immediately upon seeing me she remembered me and we exchanged updates on our families with each other. She then proceeded to give me an excellent exam that was not just centered on which is better "1" or "2", but also on the health and structure of my eyes, as well as explaining everything to me and answering every question I had. She even came out when I was trying on new frames to give her opinion on which ones would be best for me given my prescription.


StarStarStarStarStar Dr. Ristow is the BEST! —    (Patient since 2020)

Dr Ristow was my eye doctor in Walnut Creek many years ago. I followed her to Danville’s when she joined Vision Dynamics. She’s always pleasant and clear in explaining my eye health to me. I also like their choices of glasses. :)


StarStarStarStarStar Great staff, great sevice! —    (Patient since 0001)

Great staff, great sevice!


StarStarStarStarStar This is an incredible group of people, very car... —    (Patient since 2017)

This is an incredible group of people, very caring and professional. I highly recommend this office!


StarStarStarStarStar The front office staff took my concern seriousl... —    (Patient since 2021)

The front office staff took my concern seriously and got me in to see Dr. Ristow quickly. Dr. Ristow assured me my visual anomaly was an ocular migraine which resolved quickly. Our entire family has received excellent care from Vision Dynamics for over 20 years.


StarStarStarStarStar Dr. Sue Ristow is the Best —    (Patient since 0001)

Dr. Sue Ristow was very professional and personal. Love the fact Ristow remembered parts of our conversation from nearly 2 years ago! She also acknowledged my eyes were very senistive and was able to accommodate. Overall I had a very pleasant experience and will be looking forward to seeing Dr. Ristow in the future.


StarStarStarStarStar EVERYONE, and I mean everyone was SO extremely ... —    (Patient since 0001)

EVERYONE, and I mean everyone was SO extremely friendly the minute you walk in! They make everything simple and easy for US the patients! Dr. Lin was amazing and made me feel comfortable and explained everything thoroughly and in REAL PEOPLE language :) I have definitely found my optometrist!


StarStarStarStarStar Dr. Ristow is the best, she spends the extra ti... —    (Patient since 2018)

Dr. Ristow is the best, she spends the extra time to make sure your prescription is perfect. I think we tried 4 different pair of contact lenses just to make sure I was confident in the pair I took home.


StarStarStarStarStar Vision Dynamics' team is very professional and ... —    (Patient since 2020)

Vision Dynamics' team is very professional and knowledgeable. I have been going to this team for over 15 years. Dr. Lin, Kate and team are the best.


StarStarStarStarStar Vision Dynamics is a great Optometric Center! —    (Patient since 0001)

Vision Dynamics is a great place to get a thorough eye exam. The staff and doctors are very friendly and informative. They made my daughter feel so comfortable. They have a great selection, too. They made the exam fun and easy! =)


StarStarStarStarStar I enjoyed my appointment with Dr.Lew. I was tre... —    (Patient since 2020)

I enjoyed my appointment with Dr.Lew. I was treated in a professional manner by the whole staff.


StarStarStarStarStar Dr Lin is the best ... —    (Patient since 2020)

I love how Dr Lin treats patients and explains things


StarStarStarStarStar Great service and care! —    (Patient since 0001)

I never have to wait too long for my appointment, and the staff is always very helpful. Nothing to complain about!


StarStarStarStarStar The entire staff is helpful and knowledgeable. ... —    (Patient since 2021)

The entire staff is helpful and knowledgeable. From ideas to keep the screws in on my frames to samples of my contact lenses, they always look to make things easier. I’ve seen Dr Lin and recently Dr Ristow. Both are amazing professionals and very approachable. I feel confident they will find and address any issues as my eyes age.


StarStarStarStarNo Star Great Optomotrist —    (Patient since 2017)

I thoroughly enjoyed my my visit with Dr. Ristow. She was the perhaps the MOST thorough optometrist that I have ever had. I did not let on that I was a medical doctor myself. I watched her "bedside manner" her skills and she was outstanding. She thoroughly explained everything that was going with my eyes, contacts and glasses.


StarStarStarStarStar Prompt greeting, professionalism conducting the... —    (Patient since 2020)

Prompt greeting, professionalism conducting the tests and pictures of eyes. Dr is very knowledgeable and doesn’t rush your appointment


StarStarStarStarStar Love Dr Amy Lin —    (Patient since 2019)

Love Dr Amy Lin!! Love Dr Sue Ristow. Love her practice. Great customer service


StarStarStarStarStar I would recommend Dr Lin. She listens and spend... —    (Patient since 2019)

I would recommend Dr Lin. She listens and spend time with her patients.


StarStarStarStarStar Dr Lin is the best! She really takes her time ... —    (Patient since 2019)

Dr Lin is the best! She really takes her time with all her patients and makes sure every question is answered. You can tell she really cares about the health and wellbeing of all her patients! I highly recommend her for adults and children!


StarStarStarStarStar My husband I love Dr. Ristow!  —    (Patient since 0001)

My husband I love Dr. Ristow!


StarStarStarStarStar Awesome customer care...a rarity now days! —    (Patient since 2019)

Awesome customer care...a rarity now days!


StarStarStarStarStar Thank you! —    (Patient since 2021)

I've been going to Dr. Ristow for years! I have always been very happy and comfortable with her care! I would recommend Dr. Ristow first, and include the very helpful and pleasant environment of the overall facility!


StarNo StarNo StarNo StarNo Star I was charged for a contact lens fitting which ... —    (Patient since 2017)

I was charged for a contact lens fitting which I’ve never paid for in the 30 years I’ve worn contact lenses. I have double insurance vision coverage and was still charged this fee. Plus they didn’t disclose this charge before my appointment so I didn’t know about it until my exam was done.


StarStarStarStarStar Highly Recommend —    (Patient since 2020)

I've been a client of Dr. Amy Lin for several years now. What sets Vision Dynamics Optometric Center apart is their personable & stellar customer service! Beyond the excellence in eye care I've received, I've always been treated with a positive attitude & timely service with a smile! After I moved out of the area it is still well worth the drive for continuing my vision care. I'd highly recommend this business!


StarStarStarNo StarNo Star Billing was confusing and I didn’t get my email... —    (Patient since 0001)

Billing was confusing and I didn’t get my email from Monday on all the items I was charged. It is Friday. Then my office visit was forgot and I had to pay that. Very expensive visit.


StarStarStarStarStar  —    (Patient since 2020)

I have been seeing Dr. Ristow for the better part of 20 years! She is so personable, professional, and incredibly knowledgeable. I would recommend her to anyone!


StarStarStarStarStar Very happy that Dr Giblin referred us to your ... —    (Patient since 0001)

Very happy that Dr Giblin referred us to your office ! Thank you for helping with our family eye needs and help with explaining insurance !


StarStarStarStarStar #1 On Yelp For A Reason —    (Patient since 2019)

I needed an eye doctor after a mishap with Halloween contact lenses ASAP. I called at 9 and had an appt at 9:45. Dr. Ristow did a thorough exam. She was knowledgeable, understanding, gentle and honestly just an all around great doctor. My interactions with everyone in the office were great. Sold! I’m a now a new patient!


StarStarStarStarNo Star Review —    (Patient since 2017)

The visit went smoothly except for the Opto Map image having to be taken several times. Dr. Amy Lin is excellent at what she does and is very conscientious. She wanted to make sure that the interpretation of the image was correct.


StarStarStarStarStar Dr Ristow and Lisa were awesome! —    (Patient since 0001)

Dr Ristow and Lisa were awesome!


StarStarStarStarStar I was very pleased with the perfect blend of pr... —    (Patient since 0001)

I was very pleased with the perfect blend of professionalism and kindness displayed by everyone in office.


StarStarStarStarStar 5 stars. Staff and doctor were great. —    (Patient since 2020)

5 stars. Staff and doctor were great.


StarStarStarStarStar Senior Vice President & Global HR Head, Roche  —    (Patient since 2019)

Dr. Lew was fantastic. She was personable and I appreciate how she took the time to answer all of my questions and explain everything in great detail. It was not the typical visit to the doctor where you feel like a number.


StarStarStarStarStar Very friendly and professional staff! The equi... —    (Patient since 2020)

Very friendly and professional staff! The equipment used is the latest technology, and frame selections are the most current trends.


StarStarStarStarStar Vision's team of experts is very collaborative ... —    (Patient since 0001)

Vision's team of experts is very collaborative and professional. The appointment was for a comprehensive eye exam and each person with whom I had an interaction regarding my visit was helpful and sincere.


StarStarStarStarStar Everything went perfectly and I even purchased ... —    (Patient since 2017)

Everything went perfectly and I even purchased sunglasses ( wasn't planning on that but they are rreal cute!).


StarStarStarStarStar Awesome Optometric Practice  —    (Patient since 2020)

Great place for your eye care. Friendly staff, state of the art testing equipment, and a great location. We'll be going here for all of our future vision needs. Plus we have a history with Dr. Ristow and are extremely happy with her over the years.


StarStarStarStarStar This is a very professional office with caring ... —    (Patient since 2017)

This is a very professional office with caring doctors and staff. They were on time. The staff explained the pre testing in great detail as she prepped me for the exam with the doctor.


StarStarStarStarStar Always looking forward to visiting our eye Drs! —    (Patient since 2020)

Dr. Lin always makes our family feel welcome and really takes all of our questions/concerns to heart. She educates us on what we should/shouldn't be doing with our eyes all the while making us feel totally at ease. The staff is so friendly and welcoming also! We always look forward to our visits!


StarStarStarStarStar Friendly, helpful, and knowledgeable staff. Wo... —    (Patient since 2020)

Friendly, helpful, and knowledgeable staff. Wonderful customer service!


StarStarStarStarStar Excellent service from Dr. Ristow —    (Patient since 0001)

Excellent service from Dr. Ristow


StarStarStarStarStar This is the place for a great eye exam! —    (Patient since 0001)

I have recent had an eye exam from Dr. Amy Lin, who is friendly, professional and has a great sense of humor. The office and staff give off a very calm and relaxing atmosphere. They do a wonderful job listening and addressing all concerns. I would highly suggest Vision Dynamics Optometric Center


StarStarStarStarNo Star service/evaluation was satisfactory.  —    (Patient since 0001)

service/evaluation was satisfactory.


Reply

Thank you! We appreciate the feedback!

StarStarStarStarStar Staff is friendly, professional and on time. D... —    (Patient since 0001)

Staff is friendly, professional and on time. Dr. Lew was fantastic, she explained everything so well and was very nice and easy to talk with.


Reply

Thank you! We appreciate the feedback!

StarStarStarStarStar Everyone I dealt with was excellent —    (Patient since 0001)

Everyone I dealt with was excellent


Reply

Thank you! We appreciate the feedback!

StarStarStarStarStar Wouldn't go anywhere else! Dr. Lin is amazing a... —    (Patient since 2021)

Wouldn't go anywhere else! Dr. Lin is amazing and she does a great job in making sure everything is clear and understood. She always stays up to date with current issues and makes sure we're aware of treatment as well as prevention. I've never had any problems, but her staff is also very knowledgeable and helpful.


Reply

Thank you for the kind words. We appreciate you as a loyal patient! Our goal is to provide the best service and products and be your go-to optometry.

StarStarStarStarStar Every thing you would expect from an excellent ... —    (Patient since 2020)

Every thing you would expect from an excellent eye doctor visit is available at Vision Dynamics. A clean, bright office, very courteous staff, excellent technicians and caring and very thorough doctors are what I've experienced everytime I have had an appointment here.


Reply

Thank you! We strive to provide knowledgeable, caring staff. Please help spread the word on Yelp, Facebook, or Google. We really appreciate it!

StarStarStarStarStar Easy to get an appointment, staff was nice, wai... —    (Patient since 0001)

Easy to get an appointment, staff was nice, wait was short, The Dr. was very easy going, and everyone there was ridiculously good looking, which never hurts.


Reply

Thank for the kind words! Hopefully knowledgeable and good looking is secondary :)

StarStarStarStarStar Dr Lin was very supportive and understanding of... —    (Patient since 2020)

Dr Lin was very supportive and understanding of my vision problems. She is the best.


Reply

Dr. Lin is the best. She truly cares for all of her patients and treats them like family.

StarStarStarStarStar Neat little women owned and operated business —    (Patient since 2020)

Neat little women owned and operated business


StarStarStarStarStar I love Dr. Ristow! —    (Patient since 2020)

I followed Dr. Ristow from the previous place she was at. Myself & my children are patients of hers. A couple years ago she switched me from Daily contacts that a previous Dr. put me on, to 30-day contacts ...which not only saved me money, but she found the right prescription strength for me and I can see much better!


Reply

Thank you! We are thrilled to have Dr Ristow at our office! She is very knowledgeable in areas of Optometry.

StarStarStarStarStar Dr. Lew was very nice. She made me feel at ease... —    (Patient since 2020)

Dr. Lew was very nice. She made me feel at ease and I never felt like she was in a hurry to see the next patient. I was able to ask questions and get easy to understand answers.


StarStarStarStarStar Friendly front office. Updated technology. Atte... —    (Patient since 2020)

Friendly front office. Updated technology. Attentive doctors.


Reply

Thank you Ellen! We try to stay up to date with the newest technology and products. Please help spread the word on Yelp, Facebook and Google. Much appreciated!

StarStarStarStarStar I wrote a glowing review on yelp. Hope I click... —    (Patient since 2019)

I wrote a glowing review on yelp. Hope I clicked on the right keys to send it. It is my first yelp review. Thanks


Reply

Thank you for your kind words on our survey and on Yelp! We truly appreciate it! Our goal is to keep you and your family healthy. We look forward to seeing you in the future!

StarStarStarStarStar Vision Dynamics I love Dr. Ristow. That is th... —    (Patient since 2019)

Vision Dynamics I love Dr. Ristow. That is the reason I chose VD. She is wonderful and I have been a patient for years.. I would never consider seeing another doctor. I followed here to this location. But I found the staff to be caring and knowledgable.. That is a plus.


Reply

Thank you Kim! We love and enjoy having Dr. Ristow at our office! Welcome to our office and we look forward to taking care of you and your family in the future

StarStarStarStarStar I was made to feel so comfortable. Everyone wa... —    (Patient since 2020)

I was made to feel so comfortable. Everyone was very helpful and kind. This was a very positive experience overall


Reply

Thank you for your feedback! Our goal is to provide you with excellent services and products while keeping you healthy! We look forward to seeing you and your family in the future

StarStarStarStarStar Dr. Ristow has been my doctor for over 15 years... —    (Patient since 2017)

Dr. Ristow has been my doctor for over 15 years. She is terrific and you are lucky to have her!


Reply

Yes we are lucky to have Dr. Ristow. She has been a pleasure and love having her with us. Welcome to our office!

StarStarStarStarStar Dr Sue Ristow is the best!  —    (Patient since 0001)

Dr Sue Ristow is the best! VIsion Dynamic is lucky to have her on their team.


Reply

We are lucky and love having Dr. Ristow on our team! Welcome to our office!

StarStarStarStarStar  —    (Patient since 2017)

Everyone was very pleasant and helpful.


Reply

Thank you for the feedback!

StarStarStarStarStar Friendly staff, excellent services —    (Patient since 0001)

Both of the doctors I have seen at VD were super friendly, patient, and knowledgeable. I am very happy with their services provided to me and I love that they have up-to-date technology instead of having to dilate your eyes!


Reply

Thank you for the kind words! Our goal is to provide the best, up-to-date technology while keeping your eyes healthy! We look forward to caring for you and your family in the future!

StarStarStarStarStar  —    (Patient since 2020)

I enjoyed my time and was treated in a very friendly and cordial manner!


Reply

Thank you for your feedback!

StarStarStarStarStar BEST in Town!! —    (Patient since 2019)

Love Dr. Amy and her practice!! She cares about her patients. She is loving, friendly and kind. She hires the same type of employees. I completely trust Dr. Amy.


Reply

Thank you Kristi for your kind feedback! We sincerely care about our patients and I am happy it shows!

StarStarStarStarStar Professional & Caring Vision Dynamics —    (Patient since 2020)

Very professional vision team


StarStarStarStarStar Excellent Service —    (Patient since 0001)

The staff is always very friendly from the moment you walk in the door to the moment you exit. This was my first time seeing Dr. Sue and she is awesome, friendly, and very knowledgeable. I also like the selection of eyewear. Very classic and trendy options.


StarStarNo StarNo StarNo Star  —    (Patient since 0001)

It's now going toward a month and I am still waiting to receive my new glasses. I just can't go on recommending because of the poor lab service of the past two years. Employees exhibit great customer service but the lab service has deteriorated the last two years. Last year after waiting for glasses for three weeks I was told the lab broke the lenses which caused another delay. Then a mirror coating was put on these same sunglasses that I didn't order causing another delay and original polarized lenses were lost.


Reply

THANK YOU FOR YOUR FEEDBACK, WE ARE ACTIVELY WORKING ON THIS AS A RESULT OF YOUR INPUT. HAPPY NEW YEAR!

StarStarStarStarStar Quick and very efficient service —    (Patient since 2019)

Quick and very efficient service


StarStarStarStarStar Awesome Optometric Center! —    (Patient since 2019)

The office & doctor staff was very professional and they made it a fun as they were personable. They answered questions and communicated throughout the visit.


StarStarStarStarStar I have been going to Vision Dynamics for severa... —    (Patient since 2021)

I have been going to Vision Dynamics for several years and have always been pleased with the level of care, ethics and attention to my overall health in addition to my eye health. Dr. Lin is always compassionate and remembers what I do and don't like. She is wonderful.


StarStarStarStarStar Dr Amy Lin is wonderful. Very caring, amiable and... —    (Patient since 2019)

Dr Amy Lin is wonderful. Very caring, amiable and of course knowledgeable. Her staff is also friendly and helpfuk


StarNo StarNo StarNo StarNo Star still waiting for a phone call from doctor to res... —    (Patient since 2020)

still waiting for a phone call from doctor to resolve contact lenses don't work


Reply

Oh No! Did we miss your message

StarStarStarStarStar Everyone on the staff was friendly and attentive,... —    (Patient since 2019)

Everyone on the staff was friendly and attentive, also efficient and timely. Thank you for your kindness.


StarStarStarStarStar Vision Dynamics is Highly Recommended —    (Patient since 2017)

Dr. Lin is a pleasure to visit. She is very knowledgeable, makes excellent recommendations and is very personable too. Her goal is to make the patient comfortable and provide the best service possible with an engaging presence. Also, everyone on the support staff is welcoming and pleasant to deal with.


StarStarStarStarStar Dr. Nassef was so sweet and thorough with my 10 y... —    (Patient since 0001)

Dr. Nassef was so sweet and thorough with my 10 year old son Charlie. We are so happy we found Vision Dynamics to support our whole family's eye care needs. :)


StarStarStarStarStar Great service and friendly staff! —    (Patient since 2020)

As always, great service from friendly staff at Vision Dynamics. Both my wife and I were very satisfied.


StarStarStarStarStar  —    (Patient since 0001)

While at my last appointment at Vision Dynamics, the two young women at the front desk were absolutely wonderfully friendly! Dr. Amy Lin spent lots of time with me, explaining what I will need to go through when I have cataracts removed from both my eyes. She could not have been nicer nor more helpful. Vision Dynamics earns FIVE STARS for sure!


Reply

Thanks for the wonderful feedback! If you can help spread the Five Stars compliment on our Yelp or Google page, we would surely appreciate it!.

StarStarStarStarStar .. —    (Patient since 0001)

I love Vision dynamics; that's why I keep coming back for my eye exams! All the women working there are pleasant, helpful, friendly. I was helped with everything!


Reply

Thanks for the wonderful feedback! If you can help spread the Five Stars compliment on our Yelp or Google page, we would surely appreciate it!.

StarStarStarStarStar  —    (Patient since 0001)

Dr Nassef was genuine and I had a positive experience overall.


StarStarStarStarStar very friendly staff and doctors, great experience overall!!... —    (Patient since 0001)

very friendly staff and doctors, great experience overall!!


StarStarStarStarNo Star I thought that Dr. Tjoe was extremely thorough and had a great "bedside" manner. I thought that th... —    (Patient since 2017)

I thought that Dr. Tjoe was extremely thorough and had a great "bedside" manner. I thought that the front desk staff was great too (the African American woman). I was overall very happy.


StarStarStarStarStar One happy family!!! —    (Patient since 0001)

My family has been patients of Dr. Amy Lin for years. The staff with their excellent customer service and Dr. Lin's superior knowledge and expertise has kept my families eyes in top notch health. We appreciate the time and care given to each of us at our appointments. We love the eye wear that is provided at the office and now with the convenience of them being crafted at the office we look forward to that bonus as well. Thank you to Dr. Lin and all the staff!!


StarStarStarStarStar Trustworthy Care - Great Teamwork! —    (Patient since 2019)

I have trusted my eye care to Vision Dynamics for over 20 years, when the practice was run by Dr. Yamada. When he retired a few years ago, I was initially concerned that the care and service would suffer, but my fears were eliminated as Dr. Lin and her team continued to provide reliable care and counsel regarding my eye health. They thoroughly explain every procedure and make sure I understand all results and options. When I can't make a decision on frames, I also trust their expert opinions on what eye-wear best suits my face, my needs and my lifestyle. They make choosing eye-wear a fun shopping experience!


StarStarStarStarStar So friendly and informative. I never walk away with questions. Very fun staff and quick appointmen... —    (Patient since 0001)

So friendly and informative. I never walk away with questions. Very fun staff and quick appointments


StarStarStarStarStar  —    (Patient since 0001)

What a GREAT office! Everyone was very helpful with a wonderful attitude. Dr. Lin was FANTASTIC, she is now my eye Doctor forever.


Reply

Thank you Carrie for your awesome feedback! We strive to satisfy our patients 100%. We are sharing this review on our Facebook page!

StarStarStarStarStar Great service and your front office even thought she was in training she was 100% professional and... —    (Patient since 2020)

Great service and your front office even thought she was in training she was 100% professional and friendly.


Reply

Thanks for your feedback Mr. Barron. Lisa is a great addition to our time!

StarStarStarNo StarNo Star The optometrist never spoke to me regarding my daughter's exam so I felt that was poor... —    (Patient since 0001)

The optometrist never spoke to me regarding my daughter's exam so I felt that was poor communication. Also, does a 13 year old really need an optomap performed every year? I feel that was an unnecessary charge for the yearly eye exam.


Reply

I apologize for the late response and the lack of communication with the doctor and parent. The Optomap is preferred annually over dilation because of the larger view in back of the eye but ultimately it is up to the patient/parents to perform the test or waive the test.

StarStarStarStarStar The treatment by the staff was courteous, professional and timely — 

The treatment by the staff was courteous, professional and timely. From the time I came in for my appointment someone attended to me, I had very little wait time. I appreciate that.


Reply

Thank you for your feedback Mr. Boehm. Our goal is to be attentive while accommodating to everyone's needs. We try to be mindful to everyone's busy lives. We look forward to see you again!

StarStarStarStarStar Dr. Mai examined my eyes throughly and provided valuable recomendations for my future eyes care —    (Patient since 2020)

Dr. Mai examined my eyes throughly and provided valuable recomendations for my future eyes care


Reply

Thanks for the feedback! We appreciate your time.

StarStarStarNo StarNo Star Incorrect prescription —    (Patient since 2020)

My glasses came back with an incorrect prescription after two weeks. I had a second exam with Dr. Mai and new glasses were ordered. Now waiting again.


Reply

Thanks for the feedback! We tried to upgrade the progressive lens style but you couldn't adapt . We do hope now that your glasses have been fixed to your liking that you will give us a second chance next year.

StarStarStarStarStar They got me in and fast when I called and was so caring.  — 

They got me in and fast when I called and was so caring.


Reply

Thanks Melissa for your feedback! We try to accommodate as best as we can while provide superb service.

StarStarStarStarStar I have already recommended you to my sister and my boss! Love you! Elizabeth —    (Patient since 2019)

I have already recommended you to my sister and my boss! Love you! Elizabeth


Reply

Thanks Elizabeth for the awesome feedback! We look forward to meeting them.

StarStarStarStarStar They're doing their job great, I would love to continue my business with them. — 

They're doing their job great, I would love to continue my business with them.


Reply

Thanks Babak for your feedback! You are an inspiration to us all!

StarStarStarStarStar I enjoyed the professional and high tech experience( using a tablet to fill out your medical... — 

I enjoyed the professional and high tech experience( using a tablet to fill out your medical information). Dr Sakata was thorough in explaining my needs and I loved the equipment to evaluate my vision.


Reply

Thank you for your feedback Mr. Dever! We pride ourselves to be tech savvy and it pleases me when patients acknowledges and accepts it. We look forward to seeing you again!

StarStarStarStarStar I didn't understand what the charges were for on my bill, but I was asked in advance if I wanted a... —    (Patient since 2019)

I didn't understand what the charges were for on my bill, but I was asked in advance if I wanted a contact fitting consultation. I thought it was free/included in my usual exam, so that was my fault for not clarifying. I appreciated the trial contacts and trial eye drops, as well as the advice on LASIK from Dr. Sakata. He answered all of my questions and didn't talk down to me, which I appreciate.


StarStarStarStarStar Waiting for my prescription to be e-mailed to me —    (Patient since 0001)

Waiting for my prescription to be e-mailed to me


StarStarStarStarStar Maybe it's me, but $700 to have my eyes checked and buy glasses seems excessive. — 

Maybe it's me, but $700 to have my eyes checked and buy glasses seems excessive.


StarStarStarStarNo Star Annual exam —    (Patient since 2020)

Visit was conducted efficiently and with professionalism.


StarNo StarNo StarNo StarNo Star Explain the procedures, and cost before doing them —    (Patient since 0001)

Explain the procedures, and cost before doing them. I asked for an eyeglass prescription, but was also given a contact prescription which cost me an extra $65! Not happy at all. Had they told me that's what they were doing I would have declined that service.


StarStarStarStarStar Excellent Service - Top Quality Exam —    (Patient since 0001)

Excellent services from the Dr. and entire staff. Technology is advanced and they fitted me for contact lenses on the spot! had been there prior and had full and extensive eye exam in a short period of time with use of state of the art diagnostic equipment. Thank you Dr. Lin and staff!


StarStarStarStarStar Your office is running smoothly with a good staff.  —    (Patient since 2020)

Your office is running smoothly with a good staff.


StarStarStarStarStar Like the video education  —    (Patient since 2019)

Like the video education


StarStarStarStarStar Vision Care at It's best —    (Patient since 2020)

Very professional and up to date on vision care services. No question was considered small - Dr. Sakata was extremely thorough in his exam and explanations.


StarNo StarNo StarNo StarNo Star Don't promise what you cannot deliver on. Have trained experienced people in the office. —    (Patient since 2018)

Don't promise what you cannot deliver on. Have trained experienced people in the office.


StarStarStarStarStar  —    (Patient since 2019)

Excellent care and customer service.


StarStarStarStarStar 20/20 —    (Patient since 2021)

This place is great. I can't believe the change in my eyes from last time. Once again I'll see 20/20........Thanks Amy


StarStarStarStarNo Star Thanks —    (Patient since 0001)

Holding off from five star until I get the glasses and can rate the overall experience


StarStarStarStarStar There seems to be a disconnect in the front desk vs the doctor and it's easy to get different... —    (Patient since 2019)

There seems to be a disconnect in the front desk vs the doctor and it's easy to get different opinions from different people. It seems like the front desk should refer to the doctors for any medical opinions. For example choosing dilation over the opticare care shouldn't be a decision influenced by the non-doctor employees. Also, it doesn't feel like everyone up front is equally educated..it's a bit hit and miss.


StarStarStarStarStar Glasses are very pricey .. —    (Patient since 0001)

Glasses are very pricey ... perhaps explain options and categories of frames that fall in different price brackets, have some lower cost frames available to try to help the patient control costs to the degree they wish to (for example, to seek to get the frame cost to fall within the insurance coverage amount where possible)


StarStarStarStarStar I have been going there since my sons first eye exam and have always been happy.....he is now 29. —    (Patient since 2020)

I have been going there since my sons first eye exam and have always been happy.....he is now 29.


StarStarStarStarStar My son's prescription and results of his most recent vision test were not shared with me —    (Patient since 0001)

My son's prescription and results of his most recent vision test were not shared with me. I had to call the office after the appointment and ask for the results of the recent vision test and his prescription. His astigmatism has grown and this was shared over the phone. I was told that his prescription would be emailed to me promptly. It never was. That was two weeks ago


StarNo StarNo StarNo StarNo Star You need to improve your customer service tenfold — 

You need to improve your customer service tenfold. The client/pateint/customer are not the number one priority and that is sad. I will not be returning after giving you two chances. I will also be telling my friends and colleagues to avoid your office and go elsewhere.


StarStarStarStarStar The associates should introduce themselves when they greet you —    (Patient since 2019)

The associates should introduce themselves when they greet you. That way, you can hear the pronunciation of their names, which makes them easier to remember.


Reply

Thank you for the feedback as it is greatly appreciated.

StarStarStarStarStar At the end I asked to pick up my wife's glasses. I was told it was not initially possible —    (Patient since 0001)

At the end I asked to pick up my wife's glasses. I was told it was not initially possible. I then explained that we are under the same insurance, live at the same address, and that I would get her on the phone to confirm it was ok. It was awkward and truly was uncomfortable. The person who fit my glasses needs to treat all fairly. In the end, I got them and everything was fine. Again, just wasn't professional and could be improved for future situations. When my wife was there two days prior, someone's husband picked up his wife's glasses with no question. Something to educate your office staff on. Thank you!


Reply

We greatly appreciate your feedback and sincerely apologize for the misunderstanding. We will ensure this will not happen to you or anyone to the future. We strive for excellent service and fair treatment.

StarStarStarStarStar Excellent Yearly Eye Exam & Quality Eyewear choice —    (Patient since 0001)

Excellent service, comprehensive exam, courteous staff and great product selection. Thank you!


StarStarStarStarStar The user interface for the software system that takes the patient's medical history is very... —    (Patient since 0001)

The user interface for the software system that takes the patient's medical history is very confusing. Many items are listed with only a check box for "none" and no place to say "yes". Under a heading "Self" there are conditions listed with a box to fill in "relationship to patient". It seems interface cannot resize itself to fit the tablet display. Similarly, this survey instrument is defective. I am typing in the "how might we improve our services box," but the text appears simultaneously in the adjacent "rate and review" box. I did not intend these comments to serve both purposes. Deleting the text from the "rate and review" text causes it to disappear temporarily, but the display field refreshes from the same underlying database field.


StarStarStarStarStar Clearly Excellent Service — 

Vision Dynamics clearly provides excellent service.


StarStarNo StarNo StarNo Star realize that just because i cannot talk doe not mean thaat i cannot understand — 

realize that just because i cannot talk doe not mean that i cannot understand


StarStarStarStarStar Chocolate chip cookies? No really, great experience as always. I'll be back next year! —    (Patient since 0001)

Chocolate chip cookies? No really, great experience as always. I'll be back next year!


StarStarStarStarStar Professional Service — 

Friendly, thorough, professional service.