Vision Care Grayslake

Dr. Charlotte Nielsen

Star Star Star Star Star 275 Reviews

<<

Reviews

StarStarStarStarStar They are patient and professional. —    (Patient since 2020)

They are patient and professional.


StarStarStarStarStar Absolutely love Dr. Nielsen and her staff. Alw... —    (Patient since 2020)

Absolutely love Dr. Nielsen and her staff. Always polite and on-time! The office is exceptionally clean and adheres to Covid safety. Highly recommend!!


StarStarStarStarStar Vision Care —    (Patient since 2009)

During Covid Dr. Nielsen's office made it very easy and safe to make an appointment and feel safe to be in their office. DR. Nielsen is an excellent Dr. Who cares about her patients. Bonnie Ehrenberg


StarStarStarStarStar Mark's survey. —    (Patient since 2010)

After well over 40 years of using this practice for my vision needs it still gives A+ service time and time again.


StarStarStarStarStar New Patient - Great Practice —    (Patient since 2020)

I felt so welcomed and the staff was amazingly friendly. Dr. Nielsen was very informative and did not do any extra testing or prolong testing. I am so glad I changed and came to this business.


StarStarStarStarStar Great people & service —    (Patient since 2013)

I have been coming to you for many years now, and always get great friendly service👍🏻


StarStarStarStarStar Very safe and efficient exam. Dr. Nielsen and h... —    (Patient since 2020)

Very safe and efficient exam. Dr. Nielsen and her staff were very friendly and explained everything throughly.


StarStarStarStarStar I can see clearly now! —    (Patient since 2020)

thanks for the quick analysis of my condition. Your professionalism and great atmosphere in the office are always enjoyed and valued.


StarStarStarStarStar Overall excellent experience. —    (Patient since 2012)

Overall excellent experience.


StarStarStarStarStar Dr. Nielsen and staff are very friendly and pro... —    (Patient since 2013)

Dr. Nielsen and staff are very friendly and professional. Dr. Nielsen is an excellent diagnostician and is very caring. Both my husband and I are very satisfied when we have our eye exams.


StarStarStarStarStar professional —    (Patient since 2010)

Everyone worked professionally and thoroughly to check our prescriptions and fit us for glasses. My wife enjoyed her first visit to Vision Care. I always do. All of the appropriate protocols were followed, and we felt protected for it.


StarStarStarStarStar Great Job by Vision Care  —    (Patient since 2010)

Great Job by Vision Care as always! As usual everyone there took care of me very nicely. Always good to see the friendly staff! Looking forward to getting my new glasses!


StarStarStarStarStar Always prompt and friendly care.  —    (Patient since 2010)

Always prompt and friendly care.


StarStarStarStarStar Best vision care  —    (Patient since 2010)

Dr Char and her staff are definitely 5 star!.


StarStarStarStarStar Superb Service  —    (Patient since 2011)

As always, too and your staff are superb! Thank you for your quick return of my phone call, immediately ordered my replacement frames, and instantaneous repair of my broken glasses. You the best!


StarStarStarStarStar Love Vision Care Grayslake! —    (Patient since 2010)

Love Vision Care Grayslake! Our insurance changed a few years back and we went somewhere else. Biggest mistake - my contact prescription wasn't correct. ! The best doctor Charlotte and her staff cannot be compared to any other office. Never leaving this practice. They are all great and I can see properly again!


StarStarStarStarStar Been using Charlotte since she started. Wouldn’... —    (Patient since 2011)

Been using Charlotte since she started. Wouldn’t use anyone else.


StarStarStarStarStar A Beacon of Light —    (Patient since 2009)

I have entrusted my and my family’s eyecare to Dr. Nielsen for over 20 years. Dr. Nielsen is one of the most remarkable professionals I’ve ever had the pleasure to have known in my lifetime. You feel her personality in the air the moment you step into the office as you’re greeted with all things Disney, and her friendly chairside manner belies her expertise as she effortlessly zeros in on your specific vision needs. That attitude and attention to detail carries through to her staff, mist of whom have been with her since day one, and her eyewear offerings & fittings. Dr. Nielsen’s Vision Care Associates should be an example to healthcare providers across all disciplines as to how a practice should be run, and I can only hope that when the day comes for her to head off into well deserved retirement, that there will be someone as dedicated to stand in her shoes.


StarStarStarStarStar Everyone was wonderful as always!  —    (Patient since 2010)

Everyone was wonderful as always!


StarStarStarStarStar Excellent eye care!  —    (Patient since 2011)

I have been a patient of Dr. Nielsen for many years. She is extremely knowledgeable;and listens to any concerns I had about my eyes. She provides individual attention and time to her clients. Her staff is kind and competent in their specific areas. It's always an excellent experience at Vision Care Grayslake!


StarStarStarStarStar Exceptional service as always —    (Patient since 2010)

My family has been seeing Dr. Nielsen for years. We feel like part of the family when we visit and have never been disappointed with our care. The communication is great, items are always delivered within the expected timeframe, and the follow-up is excellent.


StarStarStarStarStar  —    (Patient since 2010)

Jasmine was very polite and followed the proper covid 19 procedures. She was proficient in her part of the examination. Dr. Nielsen was great as usual.


StarStarStarStarStar Vision Care (Dr Nielsen) Grayslake is the best! —    (Patient since 2010)

Friendly, welcoming, efficient, followed the CDC guidelines. I felt very safe. I’ve been a patient for approximately 12 years!


StarStarStarStarStar Was so happy that Dr. Nielsen’s office reopened... —    (Patient since 2010)

Was so happy that Dr. Nielsen’s office reopened. We have been seeing Dr. Nielsen for several years. She and her staff have always taken excellent care of my husband and I. There’s no hesitation to refer them to a friend or family member.


StarStarStarStarStar  —    (Patient since 2009)

It was great to see Dr. Nielsen again, she is such a wonderful doctor!


StarStarStarStarStar Friendly Disney Optometrist  —    (Patient since 2010)

Very knowledgable staff. Family friendly environment.


StarStarStarStarStar Excellent place to get your eyes checked. Staf... —    (Patient since 2020)

Excellent place to get your eyes checked. Staff is kind and helpful!


StarStarStarStarStar Great visit as always —    (Patient since 2010)

Always enjoy my time with Dr. Nielsen and her friendly staff. They do a wonderful job and I always trust her professional opinion.


StarStarNo StarNo StarNo Star Visit was fine until I was checking out —    (Patient since 2019)

My eye exam went fine. I thought it was a little strange that I got charged $45 for a contact lens evaluation when I never had a pair of contact lenses in my eyes. I would think the doctor would need to to evaluate my eyes with contacts in, but maybe that is just the cost to get a contact lens prescription. Overall, the exam was fine. My biggest issue was with what happened after my exam. I asked if I could order a pair of glasses for my son. My son sees a pediatric ophthalmologist every 3 months for a medical eye disorder. His doctor gave me his prescription and pupillary distance at his exam the week prior. She said I could order a back-up pair of glasses on-line since they would be a lot less expensive and I would be paying out of pocket. I CHOSE to order his glasses from Vision Care Associates because I wanted to support a local business even though it cost 3x as much as on-line. I asked the optometrist what the measured pupillary distance was on the glasses I ALREADY PAID $300 for (I had brought my son in last month to look at glasses and his PD was measured). Since my son wasn't with me on this visit, I wanted to verify that the PD was the same as the one the ophthalmologist's office measured the week prior. If it wasn't the same, I would bring him in for a remeasure. Ana repeatedly told me they couldn't give me the PD unless I paid $25. I already had paid over $300 for the glasses and wanted to verify the measurement was correct, and didn't get pulled from a previous pair of glasses we had gotten there. I understand you don't want to give the PD away if someone was going to take it and order a pair of glasses elsewhere, but since I already paid $300 out of pocket for these, it seems like that is a moot point. I was really upset and disappointed. I cancelled the order and will not be returning.


StarStarStarStarStar  —    (Patient since 2010)

All the staff at Dr. Nielsen's office are super nice, friendly, and helpful. Besides being a convenient location, my family is very happy with the service.


StarStarStarStarStar Not sure what to expect! —    (Patient since 2019)

I haven't had a eye exam in at least 20yrs., & I felt slightly nervous on what to expect. Well, my appt., was relaxed, my questions were answered on a level I understood, & I left feeling at ease knowing my eyes are healthy!


StarStarStarStarStar Dr. Nielsen and staff are wonderful! —    (Patient since 2019)

Dr. Nielsen and staff are wonderful! My eye exam was quick and thorough, and Dr. Nielsen gave me some tips about ways to help lessen strain on my eyes after working at a computer all day.


StarStarStarStarStar Quick, Efficient, Great Price! —    (Patient since 2019)

I really appreciated the break-down of pricing with my treatment/frame and lenses! Thank you for getting me in so soon to get the exam and my glasses ordered.


StarStarStarStarStar Always kind and patient and works well with kid... —    (Patient since 2009)

Always kind and patient and works well with kids!


StarStarStarStarStar The Vision Care team and Dr. Char are the best ... —    (Patient since 2017)

The Vision Care team and Dr. Char are the best in the area. You owe it to your eyes to go see the good people at Vision Care in Grayslake.


StarStarStarStarStar J. Evans —    (Patient since 2010)

My family has been patients of Dr. Nielsen for years. She is very personable and takes the time to answer any and all questions. She is very knowledgeable and as the state of the art equipment.


StarStarStarStarStar Good experience  —    (Patient since 2010)

Dr. Nielsen is so friendly and professional. Her staff is helpful and polite. I love the Disney decor in her office. I would highly recommend her.


StarStarStarStarStar The visit was quick and Dr. Neilson was so good... —    (Patient since 2019)

The visit was quick and Dr. Neilson was so good with our Kindergarten coming in for her first eye exam!


StarStarStarStarStar Such a friendly office! Everyone is so nice, I ... —    (Patient since 2013)

Such a friendly office! Everyone is so nice, I always have a good time there.


StarStarStarStarStar Friendly, professional and courteous! —    (Patient since 2012)

Friendly, professional and courteous!


StarStarStarStarStar First visit —    (Patient since 2019)

Good and friendly service on my first visit. The checkup was thorough and I was presented my options clearly before I was charged for them. The test equipment in the office is top notch as far as I can tell, since before this visit I had not had my eyes checked in over 10 years. The office is clean and comfortable too. I would recommend this neighborhood office and Dr. Nielsen to everyone in my neighborhood.


StarStarStarStarStar The office staff and doctor were very friendly ... —    (Patient since 2019)

The office staff and doctor were very friendly and professional


StarStarStarStarStar  —    (Patient since 2010)

Dr Nielsen and all the staff are always so upbeat and pleasant as well as very professional and knowledgeable in answering my endless questions! Thank you for the excellent manner in which you provide service to your patients. It is always a pleasure working with each and all of you.


StarStarStarStarStar The staff was very friendly and professional. D... —    (Patient since 2019)

The staff was very friendly and professional. Dr Nielsen was very thorough and explained the results of the exam very well.


StarStarStarStarStar Always appreciate the care and efficiency!  —    (Patient since 2009)

Always appreciate the care and efficiency!


StarStarStarStarStar Thank y’all for excellent care, as always.  —    (Patient since 2010)

Thank y’all for excellent care, as always.


StarNo StarNo StarNo StarNo Star Eyeglass Fitting —    (Patient since 2010)

Staff, as usual, courteous and diligent. Eyeglass fitting went well.


StarStarStarStarStar 5 star eye care —    (Patient since 2010)

Dr. Char and everyone in her office are wonderful! They're knowledgeable,efficient and all around pleasant. I wouldn't go anywhere else.


StarStarStarStarStar As you walk into this office you are greeted by... —    (Patient since 2010)

As you walk into this office you are greeted by everything Disney. So friendly & calming. The staff is equally friendly. Dr. Nielsen is personable & thorough. She explains your eye health. Carl who fills your prescription for new glasses goes about his business in a quiet, not pushy manner. I highly recommend Dr. Nielsen and her staff.


StarStarStarStarStar The best 😊 —    (Patient since 2019)

This was my daughters first appointment since birth and it was amazing. Dr. Nielsen is so friendly, warm, welcoming and we just felt comfortable. My daughter’s appointment went by so quickly and the doctor explained everything so well for us to understand. I would definitely recommend her she’s just the best .


StarStarStarStarStar My husband and I have been going to Vision Care... —    (Patient since 2010)

My husband and I have been going to Vision Care for several years. Each experience has not only been enjoyable, but professional and user friendly. Every two years I purchase a new pair of glasses. Carl does a wonderful job, not only with the fittting, but that they compliment the shape of my face.


StarStarStarStarStar Dr. Nielsen is awesome. Very easy going but ver... —    (Patient since 2013)

Dr. Nielsen is awesome. Very easy going but very professional. She explains the issue and explains medication, as needed in my case. Easy in and out. Front desk very nice!


StarStarStarStarStar Always approachable staff. —    (Patient since 2011)

Always approachable staff.


StarStarStarStarStar I have been a patient of Dr. Nielsen for 20 yea... —    (Patient since 2010)

I have been a patient of Dr. Nielsen for 20 years. I have always had such a thorough exam and have always been given options with my eye care needs. I would (and have) recommend Dr. Nielsen and her staff as your eye care provider.


StarStarStarStarStar The Right Combination —    (Patient since 2019)

Each person in the office is the right combination of 'task-oriented' and 'person-oriented' so my visit was very pleasant yet done with professional efficiency. Nice!


StarStarStarStarStar I always enjoy a short wait time and happy deco... —    (Patient since 2014)

I always enjoy a short wait time and happy decor surroundings. Staff is always sweet and funny.


StarStarStarStarStar  —    (Patient since 2019)

New patient, I am very pleased with the experience. Very nice staff.


StarStarStarStarStar  —    (Patient since 2019)

First time patient, great experience great staff. My wife and I look forward to being long time patients. Thank you, Chuck


StarStarStarStarStar Great and helpful staff!  —    (Patient since 2019)

Great and helpful staff! They even fixed my old pair of glasses (loosen screws and missing nose grip) while I tried on frames.


StarStarStarStarStar Eye exam / glasses  —    (Patient since 2018)

Everyone were knowledgeable and pleasant. Was not pressured to buy anything I didn’t want.


StarStarStarStarStar Dr. Nielsen and her staff are very friendly and... —    (Patient since 2010)

Dr. Nielsen and her staff are very friendly and attentive. The staff helped me understand my new insurance benefits and Dr. Nielsen is a good listener and always works to find the best solution for me. I have been going to her for many years and highly recommend her.


StarStarStarStarStar  —    (Patient since 2010)

Good service and friendly staff. Easy to make appointment, quick in and out.


StarStarStarStarStar Great Doctor outstanding staff. —    (Patient since 2014)

Great Doctor outstanding staff.


StarStarStarStarStar Love this team. Personable. Fun. Concise.  —    (Patient since 2015)

Love this team. Personable. Fun. Concise.


StarStarStarStarStar Always a wonderful experience! —    (Patient since 2011)

Unfortunately due to insurance changes, we left Vision Care Grayslake. What a mistake! Charlotte and her staff are wonderful. Carl always helps me get the best frames. Great experience.


StarStarStarStarStar We enjoyed our visit n glad we got good results... —    (Patient since 2016)

We enjoyed our visit n glad we got good results. Your office n personal are always pleasant.


StarStarStarStarStar Excellent Service —    (Patient since 2012)

Dr. Nielsen is always delightful, her staff is professional yet warm and friendly. Her technicians are knowledgeable, and Carl always helps me select the best glasses for my face.


StarStarStarStarStar Thank you! —    (Patient since 2018)

Thanks so much for listening to my concerns about my daughter! She felt comfortable sitting in the chair by herself.


StarStarStarStarStar  —    (Patient since 2011)

Very helpful and very thorough examinations.


StarStarStarStarStar Dr. Nielsen & her staff —    (Patient since 2014)

Dr. Nielsen & her staff are always very kind & professional. I highly recommend her practice.


StarStarStarStarStar Contact prescription  —    (Patient since 2010)

Quality personal, on time appointments and professional service.


StarStarStarStarStar Very pleasant experience —    (Patient since 2018)

Very pleasant experience


StarStarStarStarStar Love all the appt reminders by text and email! —    (Patient since 2017)

Love all the appt reminders by text and email!


StarStarStarStarStar All is well. —    (Patient since 2018)

No complaints.....except one: the survey makes me put in at least 20 characters in a review.


StarStarStarStarStar I recently went to visit and care, they were fr... —    (Patient since 2018)

I recently went to Vision Care, they were friendly, and thorough


StarStarStarStarStar I have been more than satisfied with my visits ... —    (Patient since 2011)

I have been more than satisfied with my visits to the office and with Dr. Nielsen.


StarStarStarStarStar As always, staff and Dr. were gracious and assu... —    (Patient since 2010)

As always, staff and Dr. were gracious and assumed tasks with care and expertise.


StarStarStarStarStar Everyone at Dr Nielsens office is wonderful! Fr... —    (Patient since 2010)

Everyone at Dr Nielsens office is wonderful! Friendly and knowledgeable. Never had an issue that they didn't or couldn't handle. Great selection of eyewear. Best eye doctor ever! Highly recommend!


StarStarStarStarStar Sarah L. —    (Patient since 2010)

Every year, when I go to get my eyes examined, it always feels like family. All the employees take the time to answer any questions and help me pick out new glasses. (If needed)


StarStarStarStarStar Very pleased with the visit!  —    (Patient since 2018)

Very pleased with the visit! I was impressed with the technology and thoroughness of the exam. I really liked Dr. Nielsen, but what most impressed me was the assist I got in picking out frames. After a few questions, Carl absolutely nailed which frame would look best for me, and I ended up ordering the first one he handed me to try on. Nicely done!


StarStarStarStarStar I’ve been a patient of Dr. Neilsen’s for many y... —    (Patient since 2009)

I’ve been a patient of Dr. Neilsen’s for many years - she’s down to earth, funny and a great eye doctor.


StarStarStarStarStar It was a very comfortable atmosphere and very p... —    (Patient since 2018)

It was a very comfortable atmosphere and very professional


StarStarStarStarStar Excellent doctor. I am a long term patient and ... —    (Patient since 2010)

Excellent doctor. I am a long term patient and have always received excellent eye care and service.


StarStarStarStarStar You guys are awesome there. Dr. Nelson is very ... —    (Patient since 2010)

You guys are awesome there. Dr. Nelson is very compassionate and easy to talk to.Have been coming here for years!


StarStarStarStarStar Doc. Nielsen is great. Friendly, efficient and ... —    (Patient since 2012)

Doc. Nielsen is great. Friendly, efficient and knowledgeable. I am confident I am getting the best advice for my vision as I continue getting older!


StarStarStarStarStar Dr. Neilson & staff  —    (Patient since 2017)

Dr. Neilson is an amazing eye doctor. We love her bedside manner. Her staff is kind & courteous.


StarStarStarStarStar Very pleased with the profession appearance of ... —    (Patient since 2018)

Very pleased with the profession appearance of the staff & atmosphere of the office. Very friendly and made this expierence painlesss. The only negative, the staff didn't introduce themselves.


StarStarStarStarStar Excellent and smooth experience! the staff is w... —    (Patient since 2017)

Excellent and smooth experience! the staff is wonderful as well. Thank you and see you soon!


StarStarStarStarStar Good service! Would definitely return next yea... —    (Patient since 2017)

Good service! Would definitely return next year.


StarStarStarStarStar Wonderful office and staff. Dr. Nielsen is awes... —    (Patient since 2017)

Wonderful office and staff. Dr. Nielsen is awesome.


StarStarStarStarStar Always advocating for patients. —    (Patient since 2016)

Always advocating for patients.


StarStarStarStarStar I appreciated everyone's attentiveness in my vi... —    (Patient since 2011)

I appreciated everyone's attentiveness in my visit during my eye appointment.


StarStarStarStarStar Another Great Visit —    (Patient since 2010)

Very good. Like the ability to get things done on line whenever I can!


StarStarStarStarStar .. I ❤️ Vision Care - Grayslake —    (Patient since 2012)

I live inTexas but I schedule an appointment to see Dr Nielsen because she’s the best.


StarStarStarStarStar Always focused on you. From the moment you arr... —    (Patient since 2010)

Always focused on you. From the moment you arrive to checking out, you know you are welcomed. Dr Nielsen and her team set a high standard of care. I only wish all businesses even tried to do as well. See you next year guys


StarStarStarStarStar Quick and informative. I always feel comfortab... —    (Patient since 2009)

Quick and informative. I always feel comfortable asking questions and I get the answers I need!


StarStarStarStarStar In and out in no time. Very friendly and profes... —    (Patient since 2015)

In and out in no time. Very friendly and professional. I feel I am getting a complete examination by a professional staff.


StarStarStarStarStar Thanks for the smooth visit. Everyone is alway... —    (Patient since 2011)

Thanks for the smooth visit. Everyone is always nice.


StarStarStarStarStar Visited Vision Care Grays lake for Eye examinat... —    (Patient since 2016)

Visited Vision Care Grays lake for Eye examination and received excellent care. Dr spent time and explained all my questions. Pretty much satisfied with the quality services received, I would highly recommend Vision care specialist to everyone.


StarStarStarStarStar Great service and always treated in a professio... —    (Patient since 2016)

Great service and always treated in a professional manner. Clear answers to any inquiries.


StarStarStarStarStar Excellent Care and Quick Service —    (Patient since 2013)

We have been going to Dr. Nielsen for years. We appreciate that we are greeted warmly by the staff, seen quickly and that the technology used makes for a quick visit. Very happy with the care and service we have received from Dr. Nielsen and her team!


StarStarStarStarStar  —    (Patient since 2010)

Great service, both knowledgeable of latest advances in optics's and friendly staff make it my clear choice for eye care.


StarStarStarStarStar Vision Care Grayslake Rocks! —    (Patient since 2012)

Dr. Nielson's office is amazing. There is rarely any wait time and if there it's minimal (<10 minutes). All of the staff are friendly and genuinely care about you. I've been going here for 5 years without a single issue! I definitely recommend Vision Care Grayslake!


StarStarStarStarStar I been coming for years to the office and I lov... —    (Patient since 2010)

I been coming for years to the office and I love it, my kids enjoy coming to get there yearly eye exam, all the staff is great!!


StarStarStarStarStar First time exam —    (Patient since 2017)

I was referred to Dr Nielsen by my wife's eye specialist at JacksonEye. I am 61 years old with no sight issues (just readers) and had never had a complete eye exam. Making appointment was very easy and the patient info form was online. From ck in to ck out everyone was very helpful and friendly. Dr Nielsen and her associates were very thorough in their exam of my eyes. Dr Nielsen answered all my questions and concerns. I highly recommend Dr Nielsen and her office for eye care.


StarStarStarStarStar Vision Care has always done an outstanding job ... —    (Patient since 2011)

Vision Care has always done an outstanding job for me.


StarStarStarStarStar The staff are always courteous. Carl knows the ... —    (Patient since 2010)

The staff are always courteous. Carl knows the products so well. Dr. Nielsen never seems rushed. This past visit she stressed the importance of feeling comfortable when my husband noted his contacts bother him. Her concern is genuine.


StarStarStarStarStar Everyone was very nice —    (Patient since 2017)

Everyone was very nice to me, and I'm only 5. I was nervous for my pre kindergarten eye exam. But everybody made me feel good, and they even gave me a squishy eyball toy. Thank you Doctor


StarStarStarStarStar An excellent experience —    (Patient since 2015)

Minimal waiting time, I was seen close to my appointment time. Friendly, professional service from staff and the doctor. Helpful information provided. Choice of frames is excellent, I found one I liked very quickly, and Carl was very helpful with design choice.


StarStarStarStarStar My whole family and I love Vision Care Grayslake! —    (Patient since 2010)

My whole family and I have been patients of Vision Care Grayslake for many years and we have always been completely satisfied with every aspect of the care we've received there. Dr. Nielsen is very knowledgeable and caring. She and her entire staff go above and beyond to provide the best experience for each and every patient.


StarStarStarStarStar Dr. Nielsen and her staff are always kind, cour... —    (Patient since 2010)

Dr. Nielsen and her staff are always kind, courteous, and professional. When I have had special scheduling requests or needed to get in quickly for a contact lens issue, they were quick to accommodate me. Any issues and options are well explained, and they always make sure I understand my options. I would recommend Dr. Nielsen to anyone.


StarStarStarStarStar Yearly eye exam —    (Patient since 2010)

The staff was pleasant. I was in and out of there quickly, but professionally. Would highly recommend Dr. Nielsen for a job well done. She's always so cheerful. I really like the Disney theme throughout the office.


StarStarStarStarStar Excellent Eye Care Practice —    (Patient since 2010)

I've been going to Dr. Nielsen's office since I first got glasses almost 20 years ago. It's always been a wonderful experience. The staff are friendly and knowledgeable and they've always made sure my contacts or glasses are exactly what I need and am comfortable with. I'll be continuing to go here for my eye care needs and will be bringing my new son here, too!


StarStarStarStarStar It always is a pleasure to visit Dr, Nielsen. ... —    (Patient since 2014)

It always is a pleasure to visit Dr, Nielsen. She and her staff are cordial, professional and just everything one could ask for in the field of optometry. She always focuses not only on fitting proper lenses but also on the health of the eyes - her care is very comprehensive. I have been seeing her literally from the start of her practice - before the move to Grayslake. She is amazingly knowledgeable - I trust her with my vision and highly recommend her to anyone looking for the best vision care.


StarStarStarStarStar Great Service —    (Patient since 2010)

The staff and Dr. Nielsen were professional and friendly. I was seen within minutes of arriving. At checkout, the staff member convinced me to buy my contacts through their office by explaining the current rebate and benefits offered such as lost or torn lens replacement. This made pricing very competitive.


StarStarStarStarStar Excellent service! The staff was fantastic —    (Patient since 2017)

Excellent service! The staff was fantastic


StarStarStarStarStar Dr. Nielsen and her team are professional and f... —    (Patient since 2009)

Dr. Nielsen and her team are professional and friendly. I have referred friends and family to Dr. Nielsen.


StarStarStarStarStar Dr. Nielsen and her staff always do a great job... —    (Patient since 2010)

Dr. Nielsen and her staff always do a great job with my yearly examination. Dr. Nielsen is great at listening and providing feedback and quality recommendations. I have been going to her for many years and respect her opinion and trust that she is providing me service that is in my best interest.


StarStarStarStarStar Great Experience as always.  —    (Patient since 2011)

Great Experience as always. Everyone is very friendly and I get in and out in a timely manner.


StarStarStarStarStar I've been seeing Dr. Nielsen for years even whe... —    (Patient since 2010)

I've been seeing Dr. Nielsen for years even when my insurance didn't cover all of the visits. The customer service is excellent and her personable style makes you feel right at home. Always a good experience!


StarStarStarStarStar Very relieved and happy I found a great eye doc! —    (Patient since 2017)

It was my first time at the eye doctor in about 6-7 years. The staff was super nice! And Dr. Nielsen was very easy to talk to and had great "bedside manner". I would refer her to anyone, anytime! Thanks!


StarStarStarStarStar Great service, friendly associates and cu ting ... —    (Patient since 2017)

Great service, friendly associates and cu ting edge equipment.


StarStarStarStarStar I love Disney —    (Patient since 2011)

I love Disney. When I want a nostalgic view of my many visits to Disneyland and World, I come to the office. Oh yeah, getting my vision checked is nice too. :-)


StarStarStarStarStar It's always pleasant to come to the office for an eye exam. —    (Patient since 2010)

It's always pleasant to come to the office for an eye exam.


StarStarStarStarStar I had a great first visit to Vision Care —    (Patient since 2015)

I had a great first visit to Vision Care. The only thing I would change is the variety of magazines in the waiting area.


StarStarStarStarStar Why change what isn't broke? —    (Patient since 2009)

I have been going to Dr. Nielsen for years and have always been well taken care of. I'm confident in her knowledge and experience as an eye doctor, not to mention she is very personable and easy to talk too. Her exams/including tests are very thorough and she always has good advice or recommendations. I highly recommend Dr. Nielsen's office to anyone!


StarStarStarStarStar A larger vareiety of frames —    (Patient since 2009)

I think Dr. Nielson is an excellent Dr. who takes her time with each patient.


StarStarStarStarStar I am perfectly happy with your excellent eye care service and always recommend you when people ask. —    (Patient since 2011)

I am perfectly happy with your excellent eye care service and always recommend you when people ask.


StarStarStarStarStar Carl is very nice and knowledgable,but he needs to smile more —    (Patient since 2015)

Carl is very nice and knowledgable,but he needs to smile more. Angie is a real assets she too is very knowledgable and both very professional.


StarStarStarStarStar No changes for me at this time. Thanks. —    (Patient since 2010)

No changes for me at this time. Thanks.


StarStarStarStarStar I did not have to wait and the office staff was very nice. Dr —    (Patient since 2010)

I did not have to wait and the office staff was very nice. Dr. Nielsen was very thorough with the exam and answered all my questions.


StarStarStarStarStar It was so great to have an eye exam when I complained of dry eyes —    (Patient since 2010)

It was so great to have an eye exam when I complained of dry eyes. Did not realize it had been over a year since I was at your office. The drops do not seem to be helping me, and they cost $158 dollars!


StarStarStarStarStar Friendly/knowledgeable Staff —    (Patient since 2010)

The doctor is on top of technology. Her staff is very friendly and knowledgeable. It is a bit of a drive for us but It is worth it for the amazing service


StarStarStarStarStar You guys are great! Thank you for everything! —    (Patient since 2013)

You guys are great! Thank you for everything!


StarStarStarStarStar Wonderful staff and patience with the customers. —    (Patient since 2013)

Wonderful staff and patience with the customers.


StarStarStarStarStar From my first short visit there isn't anything that I would recommend to be changed. —    (Patient since 2015)

From my first short visit there isn't anything that I would recommend to be changed.


StarStarStarStarStar Everything was peachy! —    (Patient since 2012)

Dr. Nielsen and everyone at Vision Care of Grayslake made me feel at home and secure in the fact that they are knowledgeable professionals providing a wonderful experience. And there's great coffee and muffins right next door!


StarStarStarStarStar This appointment was great —    (Patient since 2015)

This appointment was great. We walked in and waited a while, then when we got going the appointment went super fast which was amazing because our other eye doctor really took forever. Thanks again!


StarStarStarStarStar Happy customer —    (Patient since 2015)

Pleased with service . Doctor was easy to speak with. Staff was very professional and I felt I received a though eye exam.


StarStarStarStarStar Always have a good experience. Excellent office team. —    (Patient since 2012)

I Always have a good experience. Excellent office team.


StarStarStarStarStar Thank you, Karl, for taking care of me for justabout 14 years I think and explaining in... —    (Patient since 2010)

Thank you, Karl, for taking care of me for just about 14 years I think and explaining in detail what I needed. I'm very pleased that Mitchell Jackson recommended your office.


StarStarStarStarStar Thank you. —    (Patient since 2015)

Very pleased with examination procedure, tests done & result presentations. Comfortable surroundings & friendly staff. Thank you!


StarStarStarStarStar I referred my fiancé & he also had an appointment. He said he liked the staff very much —    (Patient since 2010)

I referred my fiancé & he also had an appointment. He said he liked the staff very much. He thought Dr. Nielsen was fun & appreciated Carl's knowledge with regard to lenses. I was so happy he was as satisfied as I have been for several years.


StarStarStarStarStar As always a very friendly, courteous, professional, and efficient staff:)! No changes are... —    (Patient since 2010)

As always a very friendly, courteous, professional, and efficient staff:)! No changes are necessary save perhaps for cheaper frames and lens prices:)!


StarStarStarStarStar Best optometrist! —    (Patient since 2010)

I moved to Grayslake in 2007 and I am so thankful for Dr.Nielsen. She is great. I highly recommend her.


StarStarStarStarStar Excellent friendly service; knowledgeable doctor. —    (Patient since 2010)

Excellent friendly service; knowledgeable doctor.


StarStarStarStarNo Star Everything was good. I really like Dr. Nielsen. She explains things well  —    (Patient since 2013)

Everything was good. I really like Dr. Nielsen. She explains things well


StarStarStarStarStar Friendliest Office ever! —    (Patient since 2015)

Friendliest Office ever! I was a little nervous - my first visit and my first eye exam in years. Everyone was so helpful and kind and it was actually fun!


StarStarStarStarStar Dr Neilson is AWESOME! —    (Patient since 2015)

I just had my first visit and I was a little nervous but everyone was so friendly and helpful! Dr Nielson is awesome! She was out in the lobby chatting with people for a few minutes like we were all old friends!


StarStarStarStarStar Dr Neilson is AWESOME! —    (Patient since 2015)

I just had my first visit and I was a little nervous but everyone was so friendly and helpful! Dr Nielson is awesome! She was out in the lobby chatting with people for a few minutes like we were all old friends!


StarStarStarStarStar Everything was great —    (Patient since 2015)

Everything was great. Having grown accustomed to life in the city, it was very refreshing to interact with "real" people who can actually talk to you like you are a person, not just a customer.


StarStarStarStarNo Star Don't tell me a particular test is REQUIRED if it is not. —    (Patient since 2009)

Don't tell me a particular test is REQUIRED if it is not.


StarStarStarStarStar 110% —    (Patient since 2015)

The niceness was OVER 9000.


StarStarStarStarStar Wish we found them years ago —    (Patient since 2015)

Very friendly, professional. They are all very knowledgeable and I had a great visit.


StarStarStarStarStar Oh it was very good, very well conducted and professional. —    (Patient since 2015)

Oh it was very good, very well conducted and professional.


StarStarStarStarStar Nice experience —    (Patient since 2015)

Dr. Charlotte Nielsen is very friendly and she walked through the reports clearly. She made me feel comfortable during the visit. Overall its a good experience and I am planning to get the eye check for my wife in the same vision care center.


StarStarStarStarStar Really like Dr. Nielsen.  —    (Patient since 2015)

Really like Dr. Nielsen.


StarStarStarStarStar It is always pleasant in your office —    (Patient since 2011)

It is always pleasant in your office. The only thing I would suggest is coffee or tea area for those who wait while patients are undergoing tests.


StarStarStarStarStar It was my fault I didn't ask more questions. I am wondering about 2 things —    (Patient since 2009)

It was my fault I didn't ask more questions. I am wondering about 2 things. My astigmatism is worse, so it changed my prescription. Does astigmatism affect focus, clarity, vision, etc? Also the new testing for MPOD ? early signs of macular degeneration. Can I get some literature on this?


StarStarStarStarStar This was out first visit. Dr. Nielsen did a good job explaining and making us feel at ease.  —    (Patient since 2015)

This was out first visit. Dr. Nielsen did a good job explaining and making us feel at ease.


StarStarStarStarStar I love the staff and DR Charlotte do not change one thing —    (Patient since 2015)

I love the staff and DR Charlotte do not change one thing


StarStarStarStarStar you fit me in as an emergency on the same day. I was very glad you were apprectave of my needs. —    (Patient since 2009)

you fit me in as an emergency on the same day. I was very glad you were apprectave of my needs.


StarStarStarStarStar Best staff and service ever!! 5 star customer service. —    (Patient since 2010)

Best staff and service ever!! 5 star customer service.


StarStarStarStarStar Vison Care Grayslake —    (Patient since 2014)

I would strongly recommend Dr. Nielsen and her staff. They have up to date equipment, the staff is very knowledgeable, Dr. Nielsen knows what she is doing I felt very comfortable with her. They have a nice selection of glasses. I am done going to eye care places with special offers. My eyesight is important, like the saying goes you get what you pay for. I got a complete exam and ordered new glasses and will be getting contacts as well.


StarStarStarStarStar Extremely helpful and easy to talk to —    (Patient since 2014)

Dr. Neilsen and her staff were wonderful; extremely helpful and easy to talk to. I would certainly refer a friend to her office.


StarStarStarStarStar Very professional and courteous.  —    (Patient since 2010)

Staff was very professional and courteous. The experience was quite pleasant.


StarStarStarStarStar Our doctor is wonderful. Great service. I enjoy coming for my eye appointment.  —    (Patient since 2010)

Our doctor is wonderful. Great service. I enjoy coming for my eye appointment.


StarStarStarStarStar I had a 9:30 appointment and waited more than 30 minutes, which I felt was too long.  —    (Patient since 2010)

I had a 9:30 appointment and waited more than 30 minutes, which I felt was too long.


StarStarStarStarStar Awesome —    (Patient since 2011)

I've been with Dr. Nielsen for three years now - she's always prompt, explains everything, and just great to work with.


StarStarStarStarStar Office visit —    (Patient since 2012)

I was very well pleased with the entire visit. Very professional.


StarStarStarStarStar would have liked an appointment closer to the incident that caused the burst blood vessel not a... —    (Patient since 2010)

would have liked an appointment closer to the incident that caused the burst blood vessel not a week later.


StarStarStarStarStar Great Place —    (Patient since 2014)

Everyone was very nice and prompt. Much better than those quick in and out places


StarStarStarStarStar The "eye" vitamins you are pushing seem shaky to me —    (Patient since 2010)

The "eye" vitamins you are pushing seem shaky to me. When I got home an compared them to the multi vitamin I already take I found they contained most of the same ingredients in the same amount. So now I am taking two multi-vitamins per day. Plus I already take fish oil. Seems a bit like a scam.


StarStarStarStarStar Wonderful doctor, wonderful staff! —    (Patient since 2010)

Wonderful doctor, wonderful staff!


StarStarStarStarStar More glasses without noseclips —    (Patient since 2009)

More glasses without noseclips


StarStarStarStarStar Everything seems perfect - can't think of anything to change. —    (Patient since 2014)

Everything seems perfect - can't think of anything to change.


StarStarStarStarStar Wonderful Job —    (Patient since 2010)

I have nothing negative to report at this time. I enjoy the whole experience of eye exam at this point in my life.


StarStarStarStarStar I am always pleased at the courteous service and care that greets me by staff when I arrive for my... —    (Patient since 2010)

I am always pleased at the courteous service and care that greets me by staff when I arrive for my checkup and eye exam. I really look forward to trying on and purchasing new frames from your vast array of frames.


StarStarStarStarStar Feel certain that my eye health has been properly monitored  —    (Patient since 2009)

Feel certain that my s=eye health has been properly monitored.


StarStarStarStarStar Karl really could be a bit more friendly. He never made eye contact or smiled.  —    (Patient since 2012)

Karl really could be a bit more friendly. He never made eye contact or smiled.


StarStarStarStarStar I have already refer friends and family and they love it . —    (Patient since 2012)

I have already refer friends and family and they love it .. I always have a great experience and my daughter loves it she feels so comfortable


StarStarStarStarStar Very good visit!  —    (Patient since 2014)

I was very pleased and extremely happy that you didn't make me do the test machine that blows air into my eyes :) The glasses display had a wide variety, and it took me a while to finally decide. I'm very happy with the glasses I received. I don't have any complaints, just keep doing what you're doing.


StarStarStarStarStar great team! —    (Patient since 2010)

Always quick and helpful. Never feel rushed if I have questions.


StarStarStarStarStar WONDERFUL! —    (Patient since 2010)

The office staff and Dr Nielsen are wonderful!There isn't any question that goes unanswered and if anything isn't right they do their best to make it so. I wouldn't go anywhere else and I make sure my whole family and friends do the same.


StarStarStarStarStar Amazing Doctor —    (Patient since 2010)

Outstanding service. Friendly staff. This doctor takes the time to know her patients.


StarStarStarStarStar I don't like that machine that flashes bright light into eyes. Get rid of that thing —    (Patient since 2011)

I don't like that machine that flashes bright light into eyes. Get rid of that thing. Maybe you could sell it on eBay.


StarStarStarStarStar Fantastic Office! —    (Patient since 2014)

Dr. Nielsen and her team were very prompt, and kind when I arrived. They informed me about every step of the appointment and answered every question I had! I would recommend this office to anyone.


StarStarStarStarStar Great first visit —    (Patient since 2014)

Dr Nielsen did a great job of making my Kindergarten age daughter feel at ease at her first visit. She was also friendly and punctual. I will definitely be bringing my daughter back for annual check-ups.


StarStarStarStarStar Friendly/Professional —    (Patient since 2009)

Can I give 6 stars? Seriously, this is how an office should run. I have been attended to promptly, efficiently, and in a friendly manner EVERY time I have come in. They just don't have down days! It's amazing that you don't wait and don't feel like they've just rushed you through! EVERY TIME! Thanks, everyone! That's why I keep coming back and refer everyone I know.


StarStarStarStarStar Dr —    (Patient since 2009)

Dr. Nielsen and her staff have always been friendly, conscientious, and quintessentially professional. I've been a patient for more than ten years. The doctor and her staff are STILL the best team of medical pros I go to...and I'm so grateful!


StarStarStarStarStar I appreciated Carl's advice on frames. He is quietly friendly and down to earth.  —    (Patient since 2009)

I appreciated Carl's advice on frames. He is quietly friendly and down to earth.


StarStarStarStarStar Great service —    (Patient since 2013)

Great place and friendly service.


StarStarStarStarStar Good —    (Patient since 2014)

Great service from great people who give full explanations and care about patients


StarStarStarStarStar Anthony Schneller —    (Patient since 2009)

Overall experience was extremely professional by all team members.


StarStarStarStarStar Appointment —    (Patient since 2009)

Thank you so much. You and your staff is wonderful.


StarStarStarStarStar Great service —    (Patient since 2014)

Friendly and knowledgeable staff


StarStarStarStarStar Better notificaiton of filled appointment spaces —    (Patient since 2009)

Better notificaiton of filled appointment spaces. The message needs to say right up front that your requested time is full, not a confirmation of your request and then at the bottom in small print, contact the office.


StarStarStarStarStar I like the services just as they are - friendly and professional —    (Patient since 2010)

I like the services just as they are - friendly and professional. Dr Nielsen always makes you feel you are very important.


StarStarStarStarStar ? —    (Patient since 2014)

WAS VERY COMFORTABLE WITH STAFF AND DOCTOR.


StarStarStarStarStar I particularly liked the Dr —    (Patient since 2014)

I particularly liked the Dr. Nielsen explaining the benefit of proper diet, and foods that will help eye sight.


StarStarStarStarNo Star Satisfied —    (Patient since 2010)

I have always had great service.


StarStarStarStarStar Great Service! —    (Patient since 2014)

Second time in the office (with my kids) and it is always great experience.


StarStarStarStarStar Nice office —    (Patient since 2010)

The staff is very friendly and helpful to your needs.


StarStarStarStarStar Great Experience —    (Patient since 2010)

I would recommend Dr. Nielsen and her staff for all your eye care needs. They are very caring.


StarStarStarStarStar Excellent Customer Service! —    (Patient since 2010)

I have been coming here for at least 10 years and will continue to do so!


StarStarStarStarStar A little confused —    (Patient since 2010)

I was a little confused as to why i needed a new pair of reading glasses since i indicated my current pair was sufficient to read what i needed to. did my eyes change that required the new glasses?


StarStarStarStarStar Great eye dr for families —    (Patient since 2013)

Dr. Nielsen is so down to earth, great with kids, and just a great eye doctor. My family will be loyal patients forever!


StarStarStarStarStar Great office —    (Patient since 2010)

Very friendly people and doctor


StarStarStarStarStar You and your staff are always so helpful and kind —    (Patient since 2009)

You and your staff are always so helpful and kind. I would definitely recommend your service to friends.


StarStarStarStarStar Everyone was nice and polite. Dr./ Nielsen is the greatest. —    (Patient since 2009)

Everyone was nice and polite. Dr./ Nielsen is the greatest.


StarStarStarStarStar All went well! —    (Patient since 2010)

All went well! Thank you for consideration, and willingness to discuss findings. It is nice to be treated as a friend rather than a source of income.


StarStarStarStarStar I am so grateful that Dr. Nielsen is part of the InfantSee program —    (Patient since 2014)

I am so grateful that Dr. Nielsen is part of the InfantSee program. She was wonderful with my daughter!


StarStarStarStarStar No complints - everything went very well, can't wait for my new glasses :) —    (Patient since 2010)

No complints - everything went very well, can't wait for my new glasses :)


StarStarStarStarStar It was a snowy morning but everyone in the office was very friendly, professional and cheerful —    (Patient since 2012)

It was a snowy morning but everyone in the office was very friendly, professional and cheerful. There were no delays and the appointment flew by. It is always a great experience.


StarStarStarStarStar Always love the treatment from everyone there, but even the littlest visitors are treated in a... —    (Patient since 2014)

Always love the treatment from everyone there, but even the littlest visitors are treated in a friendly and loving manner. This was the first time we have had an infant eye screening, and it was an interesting and pleasant experience.


StarStarStarStarStar Very professional, friendly staff —    (Patient since 2014)

Very professional, friendly staff


StarStarStarStarNo Star I am always pleased when I come in.. —    (Patient since 2011)

I am always pleased when I come in...your greeting process is nice (not over the top), the exam is friendly and you don't waste tons of time. When (if) you need to get glasses that process is the only time that you may have to wait...but that shows that each of your patients gets good sevice!


StarStarStarStarStar There's nothing I can think of that needs improving. Everyone does a great job!! —    (Patient since 2010)

There's nothing I can think of that needs improving. Everyone does a great job!!


StarStarNo StarNo StarNo Star Felt like I paid for a 5 star hotel but actually slept at a motel —    (Patient since 2010)

Spent no more than 10 minutes with the doctor. Didn't get tested for glaucoma. Told I had to buy AR with the type of lenses I was getting.....when in reality I'm not sure that is really the case.


StarStarStarStarStar Service —    (Patient since 2010)

The staff was knowledgeable and friendly. They actually engaged in conversation and makes you feel important.


StarStarStarStarStar Highest level of service and care —    (Patient since 2011)

I have been a patient of Dr. Nielsen for quite a few years now and have always received the highest level of service and care from Dr. Nielsen and her staff.


StarStarStarNo StarNo Star Angie is very unfriendly and somewhat rude, she was that way with my husband too. No smile?? —    (Patient since 2010)

Angie is very unfriendly and somewhat rude, she was that way with my husband too. No smile??


StarStarStarStarNo Star Excellent first time patient experience —    (Patient since 2013)

We were very satisfied with the service we received.


StarStarStarStarStar GREAT! —    (Patient since 2013)

They actually opened the office early just so that they could examine me so that I could take medicine that needed "eye exam approval" Thank-you, Dr. Nielsen Ruby Young


StarStarStarStarStar Staff is always very pleasant! —    (Patient since 2010)

Staff is always very pleasant and professional.Would highly recommend this Dr & staff!


StarStarStarStarStar I love this place and the service  —    (Patient since 2012)

I love this place and the service


StarStarStarStarStar Great —    (Patient since 2010)

I had a great appointment. Thank you!


StarStarStarStarStar Vision Care Associates of Grayslake: Excellence in Eye Care! —    (Patient since 2011)

Vision Care Associates of Grayslake provides excellent eye care. The staff is wonderful, friendly, and professional. Dr. Nielsen takes her time and explains everything about the patient's eye health clearly and thoroughly. If you need glasses, they offer a fantastic selection of frames and lens options. If you need contacts, they discuss all of the options and work with you to determine what kind of contacts will best meet your needs; then, as your needs change or as new kinds of contacts are introduced to the market, they are quick to offer information and advice to make sure you have the best solution for your needs. When our kids have bent their frames (which, with three athletes, is often!), they are always ready and willing to make the adjustment to ensure a proper fit--and those adjustments are included in the two-year warranty. We have been seeing Dr. Nielsen for as long as she has been practicing in Grayslake, and our family is as grateful as can be for the many years of kindness, professionalism, and excellence!


StarStarStarStarStar You gals are the best! Best Eye Doc Office around!!! —    (Patient since 2010)

Been going here for many many years and always feel happy with the warm and welcoming staff, oh yea, and happy I can see well with my Eyes too!


StarStarStarStarStar I think you do a great job. —    (Patient since 2011)

My retina and glaucoma specialists think very highly of Dr. Nielsen. The entire staff is very professional. You all take the time to make sure everything is okay and all my questions area answered.


StarStarStarStarStar Vision Care is the BEST —    (Patient since 2011)

Both my glaucoma and retina specialist think very highly of Dr. Nielsen. She is always very professional and very friendly. She has a great staff that strive to make sure you have all the information you need and you walk out happy.


StarStarStarStarStar Just a suggestion, not a gripe - I got my glasses repaired while i was there —    (Patient since 2010)

Just a suggestion, not a gripe - I got my glasses repaired while i was there. They were repaired fine, but is it too much to ask that the repair service include a quick cleaning before they're given back? That sort of thing would be a nice bonus.


StarStarStarStarStar always a great visit and clean knowledge of my eyes. —    (Patient since 2010)

always a great visit and clean knowledge of my eyes.


StarStarStarStarStar Eye appointment —    (Patient since 2010)

I am a long time patient and have never had any issues.


StarStarStarStarStar When I arrived, the office was short-staffed due to an illness, but I was still seen on time and... —    (Patient since 2010)

When I arrived, the office was short-staffed due to an illness, but I was still seen on time and in a very friendly manner. I did not feel like I was being rushed through or that the staff was "stressed-out" at all. Very professional and courteous.


StarStarStarStarStar great service friendly staff  —    (Patient since 2011)

Great services, friendly staff, excellent experience overall and always helpful in getting my eyesight up to par


StarStarStarStarNo Star I was not happy that my son was charged for the ophthamic exam —    (Patient since 2010)

I was not happy that my son was charged for the ophthamic exam. Per your team if it's done in the past then they automatically administer the exam. I feel that your team should continue to ask the client if they want the exam to be administered and remind them of the cost. Finances change year after year.


StarStarStarStarStar So glad the waiting room is quiet! —    (Patient since 2013)

So glad the waiting room is quiet! I really dislike waiting rooms with tvs blaring.


StarStarStarStarStar It is always a pleasure to come into the office- the entire staff is wonderful- don't change a... —    (Patient since 2009)

It is always a pleasure to come into the office- the entire staff is wonderful- don't change a thing!


StarStarStarStarStar A much clearer understanding of the cost of glasses or lenses would be nice. —    (Patient since 2012)

A much clearer understanding of the cost of glasses or lenses would be nice.


StarStarStarStarStar Everything was great! Dig the Mickey Mouse theme around the office! :) —    (Patient since 2010)

Everything was great! Dig the Mickey Mouse theme around the office! :)


StarStarStarStarStar Have been going here for years. Great service, very professional staff. —    (Patient since 2010)

Have been going here for years. Great service, very professional staff.


StarStarStarNo StarNo Star Upon my arrival, I have to greet your front desk person first; Should I be acknowledged... —    (Patient since 2010)

Upon my arrival, I have to greet your front desk person first; Should I be acknowledged first? When I was having a trouble of getting Wi-Fi access, it was helpful talking your staff. Before I left he asked if I was trying VisionGuest or just Vision. It helped, but your two ladies were not trying to help. When I asked about honoring AARP, she was not sincere, but denied with attitude--We do not honor, period. When pushed to be consider, the answer was no we are going to, period. Unacceptable!


StarStarStarStarStar You answered all the questions I asked but I'm going to have to write them down so I can remember... —    (Patient since 2010)

You answered all the questions I asked but I'm going to have to write them down so I can remember all I wanted to ask!! Senior moment!


StarStarStarStarStar the visit was exceptional, however, I couldn't afford to buy the glasses, even with my VSP... —    (Patient since 2009)

the visit was exceptional, however, I couldn't afford to buy the glasses, even with my VSP Insurance. The office was at or over what my VSP cost was?? I am concerned about the pressure test in which what looked like some sort of laser air gun?? I'm confused how you can test the pressure in the eyes when not getting close to the eye?? Is this something new, I've never had my eye pressure tested like that before? If this is a new machine for testing pressure, wow that is amazing!


StarStarStarStarStar I felt well treated by friendly and competent people in an efficient manner. Great job.  —    (Patient since 2013)

I felt well treated by friendly and competent people in an efficient manner. Great job.


StarStarStarStarStar Everyone is always friendly there —    (Patient since 2010)

Everyone is always friendly there. It was very pleasant because it wasn't crowded and I didn't have to wait long. It would be great if you had a city location as well.


StarStarStarStarNo Star Excellent at Vision Care  —    (Patient since 2013)

Very clean place and the doctor was very nice:)


StarStarStarStarStar Great service  —    (Patient since 2010)

I really enjoy going to see Dr. Neilsen to help me with my vision concerns. Staff is friendly professional and always helpful.


StarStarStarStarStar I would change nothing —    (Patient since 2010)

I would change nothing. In all the years I have been going to Dr Nielsen,I have always been treated courtsey and with the full knowledge that all the latest innovations have been installed to help me protect my eyesight.


StarStarStarStarNo Star Consistent experience--a good thing —    (Patient since 2010)

Consistent experience--a good thing


StarStarStarStarStar My family and I have been going to Dr. Nielsen for several years —    (Patient since 2013)

My family and I have been going to Dr. Nielsen for several years. Her staff is curtious, welcoming and at attentive. They are knowledgeable about the different insurance plans. They are always willing to call if they don't have the answer. Carl is the best! He is so patient and kind. I appreciate his honesty when it comes to choosing frames. He has never lead me wrong, Catl knows, trust him. Thanks Carl, I love the new frames I ordered. Thank you Dr Nielsen and staff for taking such great care of my family. I would give you all a 10 star rating!


StarStarStarStarStar Everyone is always pleasant, professional and efficient. —    (Patient since 2010)

Everyone is always pleasant, professional and efficient.


StarStarStarStarStar It is always a pleasant experience for me. The staff is personable, knowledgeable, and efficient —    (Patient since 2010)

It is always a pleasant experience for me. The staff is personable, knowledgeable, and efficient. Dr. Nielsen is always compassionate and professional. I would highly recommend Vision Care Grayslake to anyone in search of eye care.


StarStarStarStarStar Very pleased. Everyone was friendly and I was in and out of the office very quickly. —    (Patient since 2010)

Very pleased. Everyone was friendly and I was in and out of the office very quickly.


StarStarStarStarNo Star Very expensive glasses for seniors. Offer lower price options. —    (Patient since 2009)

Very expensive glasses for seniors. Offer lower price options.


StarStarStarStarStar Vision Care Grayslake —    (Patient since 2013)

My daughter's exam was fast and efficient. Everyone was nice and professional.


StarStarStarStarStar Last Visit —    (Patient since 2011)

Everything was as expected.


StarStarStarStarNo Star visit for yearly diabetic eye exam —    (Patient since 2010)

I could not suggest any changes to be made in service or care during my visit to your office.


StarStarStarStarStar Watts' review of visit —    (Patient since 2011)

I really appreciated not having to wait for my appointment time.


StarStarStarStarStar Char is the grooviest ;) —    (Patient since 2012)

Char is the grooviest ;)


StarStarStarStarStar Quick effective service! —    (Patient since 2009)

Dr. Nielson is professional as is her staff. They get you in quick and they work effectively with their patients.


StarStarStarStarStar I am glad that I know that I can trust Dr. Neilson  —    (Patient since 2010)

I am glad that I know that I can trust Dr. Nielson. Going somewhere else thinking you can safe money is can be bad. I learn my lesson and will never do that again. Not leaving again...Ever!


StarStarStarStarStar excellant service —    (Patient since 2012)

Dr Neilson is very thourgh she explains everything.


StarStarStarStarStar Feel that I was given due consideration and there was genuine concern for my situation with follow... —    (Patient since 2009)

Feel that I was given due consideration and there was genuine concern for my situation with follow up care scheduled with a specialist.


StarStarStarStarStar From the original phone call to make the appointment thru the fitting of my glasses, this was and... —    (Patient since 2011)

From the original phone call to make the appointment thru the fitting of my glasses, this was and always is, an excellant experience. I have incouraged our friends and family to come see Doc. Charlotte.


StarStarStarStarNo Star Disappointed that there was no discount to change out my lenses that I can not wear.  —    (Patient since 2011)

Disappointed that there was no discount to change out my lenses that I can not wear.


StarStarStarStarStar Always a pleasant and thorough visit!  —    (Patient since 2011)

We have been attending Dr Nielsen's office for over five years. There is never any staff turnover which speaks volumes for whole well run this office is. I am always greeted with a smile and the entire staff is awesome. Dr Nielsen is intelligent, easy to talk with and has a wonderful sense of humor. We have recommended at least 20 people to this office.


StarStarStarStarStar my first time getting contacts —    (Patient since 2012)

very pleasant and professional environment


StarStarStarNo StarNo Star She likes it because it does not hurt at all. —    (Patient since 2013)

She likes it because it does not hurt at all.


StarStarStarStarNo Star He likes to cone and see the Mickey pictures. —    (Patient since 2012)

He likes to cone and see the Mickey pictures.


StarStarStarNo StarNo Star Excellent!! —    (Patient since 2012)

Its my second time here and I already love the service.


StarStarStarStarStar We have always enjoyed visiting your office. Always professional. —    (Patient since 2010)

We have always enjoyed visiting your office. Always professional.


StarStarStarStarStar Review —    (Patient since 2010)

Great experience and nice employees.


StarStarStarNo StarNo Star The service was very good and was treated professionally by all except Carl —    (Patient since 2013)

The service was very good and was treated professionally by all except Carl. Other than 'hello' he had nothing to say. He didn't ask what I wanted in my glasses and I only found out about not being able to have polarization on my sun-glasses when I asked. He only showed my 1 rack of frames. Am I to assume that is all you have for males? Do not know if I will return.