Reviews

Dr Charlotte spends all the time I need. She answers all my questions and shows empathy for my overall health. Not just for my vision issues.

Mar 11, 2023

Charlotte and the entire team there are the very best! I would highly recommend them to anyone needing vision care!

Mar 11, 2023

Everyone at this office was very friendly. I feel they explained everything to me. They even were very helpful with picking out glasses.

Feb 25, 2023

The staff is very friendly and efficient, although Carl seems a little reserved. I liked Dr. Nielsen's vibe but I was not very pleased with the minute doctor visit.

Feb 18, 2023

Timely, professional and caring!

Feb 3, 2023

Very courteous and professional. Good selection of eyewear. Look forward to our fitting.

Jan 25, 2023

You are very good there. I am confident every time I leave that you care and have my best interest at heart!

Dec 19, 2022

What a wonderful environment! Very welcoming and professional. Loved all the Disney!

Dec 18, 2022

Always a great experience!! I have been coming to Dr. Nielsen for many years and have always received the most professional and thorough exams. No long wait but not rushed either.

Dec 12, 2022

Dr Nielsen at Vision Care is always so thorough with my vision examination. I have been going to her since I was little and got my first pair of glasses. I highly recommend her as your vision care expert!

Nov 24, 2022

I was met by professional people. They asked good questions and took time to document my answers. My meeting with Dr. Char was pleasant the thorough, Carl was excellent end went over the charges associated with the new glasses. Overall expenience -- 9

Nov 16, 2022

Greeted immediately by the staff and clearly went through the exam with no surprises. Dr. Charlotte is wonderful and approachable. I love how none of the time seemed like I was waiting on them. Carl does the best job of getting our eyeglass purchase complete.

Nov 2, 2022

love Dr. Nielsen so patient and is an excellent Dr.

Oct 30, 2022

My experience with you has always been very good. This time it was disappointing. First, the frames I purchased from my previous time broke. It was not the fault of you and were warranted. Since I was ordering new lenses, I thought I got lucky and would save the cost of new frames. My new lenses were more than the last lenses with a frame. Some was inflation, but I was told since I only ordered lenses, I did not get a discount that I would have gotten from ordering lenses AND frames. Really....... I was also told that the free frame replacement might take a while because they were on backorder. I got the replacement frames in three weeks....not so bad. When I arrived, I was asked for my old glasses. The new frames were given to me and I mentioned that he had put in the new lenses. No. After waiting three weeks for the replacement frames, I then learned that the new lenses were never ordered. Being a senior, I live on a fairly fixed budget. I thought I was fortunate when the frames were being replaced free of charge so I would save some money since I only needed new lenses. That whole experience was should have been much better and as I write this I am still waiting for the lenses.

Oct 25, 2022

I would recommend Dr. Nielsen to everyone. She is so nice and does a great job!

Oct 23, 2022

I have been seeing Dr. Nielsen at VisionCare Grayslake for many years. Each time I’m treated well, and am very happy to have found her, trusted and friendly, professional.

Oct 23, 2022

This has always been a wonderful place to have your eye care. Excellent staff and a caring doctor are the mini you should expect and these folks are over and above that.

Oct 18, 2022

My experience at Vision Care was excellent. The staff is friendly and very professional. I had an appointment and did not have to wait to get in. Dr. Nielsen explained what was going on with the results of my eye exam. She was very thorough with my exam. Carl was very helpful with explaining the charges for my glasses and what my insurance covered. Excellent services. Would recommend to all my friends.

Oct 17, 2022

Prompt attention at your appointment time. Thorough service and they take my insurance.

Oct 15, 2022

Punctual & Professional. Always pleasant.

Sep 29, 2022

Relaxing office visit. Answered all questions, explained everything well. Familiar staff, same group for many years. A good overall experience.

Sep 25, 2022

Excellent service as always great staff very friendly Thank.

Aug 17, 2022

Does a great job with my eye test. Was helpful in referring me to Dr. Jackson for a follow-up to my cataract surgery.

Aug 12, 2022

Want to get taken care of right the first time; come to Vision Care! The Doctor and staff are fantastic, and they always show concern and urgency for their patients. and their needs.

Aug 4, 2022

I'm sure your online presence is A-Okay, but mine is definitely below par.

Jul 30, 2022

The visit was quick, easy and friendly!

Jun 9, 2022

I went to Vision Care after being disappointed by the service and amazed at the high price for my progressives at a chain store. Vision Care gave me great service and a far better price. I recommend them!

Jun 9, 2022

Totally professional approach, with respect for the patients needs

May 8, 2022

This office and staff is always personable and accommodating. I never feel rushed, and my questions and/or concerns are addressed.

May 7, 2022

Love this small office and staff

May 4, 2022

When I took my grandmother to her appointment, the staff was so kind and inviting. I needed eye contacts and was looking for a place to go and decided to make an appointment with Dr. Nielsen. I’m glad I did. Everyone in the office was so sweet to me, my baby girl, and my grandmother. Dr. Nielsen explained everything so well and I can tell she actually cares about her patients. Thank you for a wonderful experience.

May 2, 2022

I have been going to Dr Nielsen’s office for over 20 years. Best service by her and her team ever. I’m going to start taking my daughter here. Thanks for excellent patient services.

May 1, 2022

Had a great experience and always do!

Apr 28, 2022

Best eye doctor ever!! The entire office is wonderful!

Mar 13, 2022

Thank you for your attention to detail and assistance in maximizing my health benefits!

Jan 29, 2022

Excellent doctor. Personable, knowledgeable and great with teens.

Jan 29, 2022

The doctor and the staff are always friendly and vert helpful

Jan 24, 2022

Dr. Nielsen have always provided excellent service.

Jan 9, 2022

Thanks for reminding me of needing my check-up for my eyesight!

Dec 22, 2021

Vision Care Grayslake continues to exceed my expectations as a business. Their professionalism and executions of all aspects of their business is superb. You should use them as your eyewear supplier.

Dec 16, 2021

Wonderful service. Minimal to no waiting. Staff is very efficient, knowledgeable and very friendly.

Nov 10, 2021

my husband mike was very happy with your services. I am his wife and I picked out your location. Its very nice and clean in there. when I need your seervices for a eye exam I will be their soon.

Nov 6, 2021

I had a good, annual checkup with Dr Nielsen. The staff was friendly and respectful. The atmosphere was colorful and inviting. I loved the Disney decor. Carl helped me pick out a new pair of glasses. Thank you!

Oct 31, 2021

excellent care, great review of eye care and not face mask Nazi

Oct 31, 2021

All the staff were cordial and helpful. Dr. Char was helpful and encouraging. She took time to explain things. All in all in will say that it is a very positive experience,

Oct 18, 2021

Always a pleasant experience at their office getting my annual check-up.

Oct 13, 2021

This was my first visit to your office. I was pleased with the people and the services. I feel I got a good exam and was happy with picking new glasses as well. The office is clean and neat and decorated very cutely.

Oct 13, 2021

A very pleasant first visit. Everyone, including Dr. Nielsen are very professional, yet personable. Dr. Nielsen did refer me to a Glaucoma Specialist.

Oct 13, 2021

Doctor Nielsen is very personable and listens to her customers. The staff are friendly and make sure customers get taken care of in a timely manner.

Oct 7, 2021

Clean establishment and friendly staff.

Sep 16, 2021

Dr. Char is great. They give thorough eye exams and she and her staff are always pleasant.

Sep 4, 2021

There was virtually no wait time and all office staff were very helpful and friendly. The first person who performed some eye tests on my dad was very kind, patient, and professional. Dr. Nielsen was then very personable, to the point, and took the time to talk with my elderly Dad and hear his concerns. Even though she would be recommending us to retina specialist and we would not longer need her care, she also took the time to have her office clean and fix my dad's glasses. Thank you!

Aug 26, 2021

Great place. Eye exam for contacts and glasses was a simple affair and Dr. Nielson and staff were friendly.

Jul 24, 2021

I went to Dr. Nielsen because my eye was suddenly swollen and she fit me in at the last minute at 5:30 at night. I was just there for an eye exam as well. She is kind and knowledgeable. The receptionist was very friendly and the person that helped me pick out glasses was very helpful and patient. It was a great experience. I also love the fact that her entire office is full of Disney memorabilia. Great for kids!

Jul 22, 2021

As always, the staff was welcoming, there was no wait time, and eye exam was conducted cheerfully with everyone being on task. I always enjoy coming for my yearly exam, especially when everything is in order, and all news is good news. Thanks again... Molly M. Penny

Jul 17, 2021

Always great service and great treatment by Dr Nielsen and her very good staff! Very professional and supportive for the patient!

Jul 17, 2021

Dr. Nielsen, knew exactly how to treat my eye infection. Her staff could not have been more accommodating in finding me a same day appointment. Dr. Nielsen is also very kind and easy to talk to.

Jul 4, 2021

Dr. Nielsen and staff are always wonderful to see every year. We have. Even seeing Dr. Nielsen for 20 years and we have never had a bad experience. Always professional and effiecient! I would highly recommend using Vision Care Associates as your eye care provider!

Jun 22, 2021

The doctor and her staff are excellent. They care about you and answer all your questions.

Jun 19, 2021

Due to my eye insurance, I have seen other eye doctors and always return to Dr. Nielsen's office. Yes. I am paying out of pocket, but this office is so worth it. I leave feeling confident and that I have been taken good care of. Dr. Nielsen is professional, caring, patient and user-friendly. Her staff reflects the same atmosphere. Carl does a fantastic job of helping me find the glasses that compliment the shape of my face. They have a nice selection of frames to choose from and quite a variety. I would absolutely recommend Vision Care Grayslake~

Jun 19, 2021

This was my first visit to Vision Care Grayslake. The staff was courteous and efficient. Dr. Nielson was friendly and helpful.

Jun 13, 2021

I left Dr. Nielsen’s office feeling so good about the whole experience. The staff is very friendly and professional. Dr. Nielsen worked with me to get my prescription right and I’m happy with new contacts. Overall excellence!!!😊👍

Jun 12, 2021

Very welcoming. All personnel were super.

Jun 12, 2021

It was really great to see you all again. Felt like I was home again. I have always been impressed with the quality of care there. 5 stars! 😊

Jun 5, 2021

Dr. Charlotte Nielsen and her team are awesome. I feel so confident going there for my eye exams. I am so impressed with the whole team. They are friendly, knowledgeable and so professional. I use my insurance for my eye exams and never had any issues with claims.

Apr 29, 2021

Best service ever. I have been going here for many years. I’m impressed with dedication and long term service of the team. Thank you!!!

Apr 3, 2021

I return every year because the service is consistently friendly & professional, and I think the eye exam is thorough. It doesn't feel rushed or skimped on details, and they don't treat people just like numbers in a queue.

Mar 6, 2021

Great appointment experience. Felt safe in office environment.

Feb 11, 2021

It was a great experience. The staff is very friendly and professional. After confirming my appointment from the car, a staff member met me at the door and scanned my forehead for a temperature reading. I was immediately escorted to the examination room. There was no waiting room time at all. When the exam was finished, the equipment was sanitized and I was on my way. I will be called when the glasses will be ready for pickup. I would strongly recommend Dr. Charlotte Nielsen and Vision care Grayslake to anyone looking for a thorough and professional vision center. I was extremely satisfied.

Jan 30, 2021

Great professional eyecare!

Jan 27, 2021

great place to go get quality professional care

Jan 25, 2021

We absolutely love going to Dr. Nielsen!!! Is it such a welcoming place and everyone is so kind! My 6 year old son loves going there as well!

Jan 24, 2021

I liked everything. Careful and professional examination. Calm and friendly atmosphere in the office. Many thanks to everyone

Jan 17, 2021

My eyes were carefully examined, and I was able to ask Dr Nielsen all the questions I had. I've always been very satisfied under her care.

Dec 2, 2020

Appreciated the extremely organized process from check-in to check-out during the pandemic.

Nov 19, 2020

All went very smoothly. As always excellent exam, friendly professional exam. Be back in a year.

Nov 14, 2020

Wonderful service and staff. Thank You,

Nov 1, 2020

Professional, thorough, clean, and nice during eye exam.

Oct 31, 2020

They are patient and professional.

Oct 19, 2020

Absolutely love Dr. Nielsen and her staff. Always polite and on-time! The office is exceptionally clean and adheres to Covid safety. Highly recommend!!

Oct 14, 2020

During Covid Dr. Nielsen's office made it very easy and safe to make an appointment and feel safe to be in their office. DR. Nielsen is an excellent Dr. Who cares about her patients. Bonnie Ehrenberg

Oct 3, 2020

After well over 40 years of using this practice for my vision needs it still gives A+ service time and time again.

Sep 30, 2020

I felt so welcomed and the staff was amazingly friendly. Dr. Nielsen was very informative and did not do any extra testing or prolong testing. I am so glad I changed and came to this business.

Sep 17, 2020

I have been coming to you for many years now, and always get great friendly service👍🏻

Sep 5, 2020

Very safe and efficient exam. Dr. Nielsen and her staff were very friendly and explained everything throughly.

Sep 3, 2020

thanks for the quick analysis of my condition. Your professionalism and great atmosphere in the office are always enjoyed and valued.

Aug 15, 2020

Overall excellent experience.

Aug 11, 2020

Dr. Nielsen and staff are very friendly and professional. Dr. Nielsen is an excellent diagnostician and is very caring. Both my husband and I are very satisfied when we have our eye exams.

Aug 2, 2020

Everyone worked professionally and thoroughly to check our prescriptions and fit us for glasses. My wife enjoyed her first visit to Vision Care. I always do. All of the appropriate protocols were followed, and we felt protected for it.

Jul 29, 2020

Great Job by Vision Care as always! As usual everyone there took care of me very nicely. Always good to see the friendly staff! Looking forward to getting my new glasses!

Jul 4, 2020

Always prompt and friendly care.

Jun 30, 2020

Dr Char and her staff are definitely 5 star!.

Jun 27, 2020

As always, too and your staff are superb! Thank you for your quick return of my phone call, immediately ordered my replacement frames, and instantaneous repair of my broken glasses. You the best!

Jun 26, 2020

Love Vision Care Grayslake! Our insurance changed a few years back and we went somewhere else. Biggest mistake - my contact prescription wasn't correct. ! The best doctor Charlotte and her staff cannot be compared to any other office. Never leaving this practice. They are all great and I can see properly again!

Jun 22, 2020

Been using Charlotte since she started. Wouldn’t use anyone else.

Jun 21, 2020

I have entrusted my and my family’s eyecare to Dr. Nielsen for over 20 years. Dr. Nielsen is one of the most remarkable professionals I’ve ever had the pleasure to have known in my lifetime. You feel her personality in the air the moment you step into the office as you’re greeted with all things Disney, and her friendly chairside manner belies her expertise as she effortlessly zeros in on your specific vision needs. That attitude and attention to detail carries through to her staff, mist of whom have been with her since day one, and her eyewear offerings & fittings. Dr. Nielsen’s Vision Care Associates should be an example to healthcare providers across all disciplines as to how a practice should be run, and I can only hope that when the day comes for her to head off into well deserved retirement, that there will be someone as dedicated to stand in her shoes.

Jun 20, 2020

Everyone was wonderful as always!

Jun 14, 2020

I have been a patient of Dr. Nielsen for many years. She is extremely knowledgeable;and listens to any concerns I had about my eyes. She provides individual attention and time to her clients. Her staff is kind and competent in their specific areas. It's always an excellent experience at Vision Care Grayslake!

Jun 11, 2020

My family has been seeing Dr. Nielsen for years. We feel like part of the family when we visit and have never been disappointed with our care. The communication is great, items are always delivered within the expected timeframe, and the follow-up is excellent.

Jun 10, 2020

Jasmine was very polite and followed the proper covid 19 procedures. She was proficient in her part of the examination. Dr. Nielsen was great as usual.

Jun 6, 2020

Friendly, welcoming, efficient, followed the CDC guidelines. I felt very safe. I’ve been a patient for approximately 12 years!

May 24, 2020

Was so happy that Dr. Nielsen’s office reopened. We have been seeing Dr. Nielsen for several years. She and her staff have always taken excellent care of my husband and I. There’s no hesitation to refer them to a friend or family member.

May 21, 2020

It was great to see Dr. Nielsen again, she is such a wonderful doctor!

Apr 4, 2020

Very knowledgable staff. Family friendly environment.

Feb 13, 2020

Excellent place to get your eyes checked. Staff is kind and helpful!

Jan 25, 2020

Always enjoy my time with Dr. Nielsen and her friendly staff. They do a wonderful job and I always trust her professional opinion.

Jan 15, 2020

My eye exam went fine. I thought it was a little strange that I got charged $45 for a contact lens evaluation when I never had a pair of contact lenses in my eyes. I would think the doctor would need to to evaluate my eyes with contacts in, but maybe that is just the cost to get a contact lens prescription. Overall, the exam was fine. My biggest issue was with what happened after my exam. I asked if I could order a pair of glasses for my son. My son sees a pediatric ophthalmologist every 3 months for a medical eye disorder. His doctor gave me his prescription and pupillary distance at his exam the week prior. She said I could order a back-up pair of glasses on-line since they would be a lot less expensive and I would be paying out of pocket. I CHOSE to order his glasses from Vision Care Associates because I wanted to support a local business even though it cost 3x as much as on-line. I asked the optometrist what the measured pupillary distance was on the glasses I ALREADY PAID $300 for (I had brought my son in last month to look at glasses and his PD was measured). Since my son wasn't with me on this visit, I wanted to verify that the PD was the same as the one the ophthalmologist's office measured the week prior. If it wasn't the same, I would bring him in for a remeasure. Ana repeatedly told me they couldn't give me the PD unless I paid $25. I already had paid over $300 for the glasses and wanted to verify the measurement was correct, and didn't get pulled from a previous pair of glasses we had gotten there. I understand you don't want to give the PD away if someone was going to take it and order a pair of glasses elsewhere, but since I already paid $300 out of pocket for these, it seems like that is a moot point. I was really upset and disappointed. I cancelled the order and will not be returning.

Dec 15, 2019

All the staff at Dr. Nielsen's office are super nice, friendly, and helpful. Besides being a convenient location, my family is very happy with the service.

Dec 14, 2019

I haven't had a eye exam in at least 20yrs., & I felt slightly nervous on what to expect. Well, my appt., was relaxed, my questions were answered on a level I understood, & I left feeling at ease knowing my eyes are healthy!

Dec 5, 2019

Dr. Nielsen and staff are wonderful! My eye exam was quick and thorough, and Dr. Nielsen gave me some tips about ways to help lessen strain on my eyes after working at a computer all day.

Oct 14, 2019

I really appreciated the break-down of pricing with my treatment/frame and lenses! Thank you for getting me in so soon to get the exam and my glasses ordered.

Oct 12, 2019

Always kind and patient and works well with kids!

Sep 19, 2019

The Vision Care team and Dr. Char are the best in the area. You owe it to your eyes to go see the good people at Vision Care in Grayslake.

Sep 18, 2019

My family has been patients of Dr. Nielsen for years. She is very personable and takes the time to answer any and all questions. She is very knowledgeable and as the state of the art equipment.

Aug 29, 2019

Dr. Nielsen is so friendly and professional. Her staff is helpful and polite. I love the Disney decor in her office. I would highly recommend her.

Aug 24, 2019

The visit was quick and Dr. Neilson was so good with our Kindergarten coming in for her first eye exam!

Aug 1, 2019

Such a friendly office! Everyone is so nice, I always have a good time there.

Jul 20, 2019

Friendly, professional and courteous!

Jul 10, 2019

Good and friendly service on my first visit. The checkup was thorough and I was presented my options clearly before I was charged for them. The test equipment in the office is top notch as far as I can tell, since before this visit I had not had my eyes checked in over 10 years. The office is clean and comfortable too. I would recommend this neighborhood office and Dr. Nielsen to everyone in my neighborhood.

Jun 30, 2019

The office staff and doctor were very friendly and professional

Jun 26, 2019

Dr Nielsen and all the staff are always so upbeat and pleasant as well as very professional and knowledgeable in answering my endless questions! Thank you for the excellent manner in which you provide service to your patients. It is always a pleasure working with each and all of you.

Jun 19, 2019

The staff was very friendly and professional. Dr Nielsen was very thorough and explained the results of the exam very well.

Jun 16, 2019

Always appreciate the care and efficiency!

Jun 16, 2019

Thank y’all for excellent care, as always.

Jun 16, 2019

Staff, as usual, courteous and diligent. Eyeglass fitting went well.

Jun 7, 2019

Dr. Char and everyone in her office are wonderful! They're knowledgeable,efficient and all around pleasant. I wouldn't go anywhere else.

May 26, 2019

As you walk into this office you are greeted by everything Disney. So friendly & calming. The staff is equally friendly. Dr. Nielsen is personable & thorough. She explains your eye health. Carl who fills your prescription for new glasses goes about his business in a quiet, not pushy manner. I highly recommend Dr. Nielsen and her staff.

May 3, 2019

This was my daughters first appointment since birth and it was amazing. Dr. Nielsen is so friendly, warm, welcoming and we just felt comfortable. My daughter’s appointment went by so quickly and the doctor explained everything so well for us to understand. I would definitely recommend her she’s just the best .

Apr 25, 2019

My husband and I have been going to Vision Care for several years. Each experience has not only been enjoyable, but professional and user friendly. Every two years I purchase a new pair of glasses. Carl does a wonderful job, not only with the fittting, but that they compliment the shape of my face.

Apr 8, 2019

Dr. Nielsen is awesome. Very easy going but very professional. She explains the issue and explains medication, as needed in my case. Easy in and out. Front desk very nice!

Apr 4, 2019

Always approachable staff.

Apr 3, 2019

I have been a patient of Dr. Nielsen for 20 years. I have always had such a thorough exam and have always been given options with my eye care needs. I would (and have) recommend Dr. Nielsen and her staff as your eye care provider.

Mar 14, 2019

Each person in the office is the right combination of 'task-oriented' and 'person-oriented' so my visit was very pleasant yet done with professional efficiency. Nice!

Mar 4, 2019

I always enjoy a short wait time and happy decor surroundings. Staff is always sweet and funny.

Feb 24, 2019

New patient, I am very pleased with the experience. Very nice staff.

Jan 24, 2019

First time patient, great experience great staff. My wife and I look forward to being long time patients. Thank you, Chuck

Jan 24, 2019

Great and helpful staff! They even fixed my old pair of glasses (loosen screws and missing nose grip) while I tried on frames.

Jan 17, 2019

Everyone were knowledgeable and pleasant. Was not pressured to buy anything I didn’t want.

Jan 1, 2019

Dr. Nielsen and her staff are very friendly and attentive. The staff helped me understand my new insurance benefits and Dr. Nielsen is a good listener and always works to find the best solution for me. I have been going to her for many years and highly recommend her.

Dec 29, 2018

Good service and friendly staff. Easy to make appointment, quick in and out.

Dec 15, 2018

Great Doctor outstanding staff.

Nov 29, 2018

Love this team. Personable. Fun. Concise.

Nov 23, 2018

Unfortunately due to insurance changes, we left Vision Care Grayslake. What a mistake! Charlotte and her staff are wonderful. Carl always helps me get the best frames. Great experience.

Nov 15, 2018

We enjoyed our visit n glad we got good results. Your office n personal are always pleasant.

Oct 24, 2018

Dr. Nielsen is always delightful, her staff is professional yet warm and friendly. Her technicians are knowledgeable, and Carl always helps me select the best glasses for my face.

Oct 18, 2018

Thanks so much for listening to my concerns about my daughter! She felt comfortable sitting in the chair by herself.

Sep 30, 2018

Very helpful and very thorough examinations.

Sep 18, 2018

Dr. Nielsen & her staff are always very kind & professional. I highly recommend her practice.

Sep 16, 2018

Quality personal, on time appointments and professional service.

Aug 29, 2018

Very pleasant experience

Aug 14, 2018

Love all the appt reminders by text and email!

Aug 12, 2018

No complaints.....except one: the survey makes me put in at least 20 characters in a review.

Aug 7, 2018

I recently went to Vision Care, they were friendly, and thorough

Jul 10, 2018

I have been more than satisfied with my visits to the office and with Dr. Nielsen.

Jul 4, 2018

As always, staff and Dr. were gracious and assumed tasks with care and expertise.

Jun 2, 2018

Everyone at Dr Nielsens office is wonderful! Friendly and knowledgeable. Never had an issue that they didn't or couldn't handle. Great selection of eyewear. Best eye doctor ever! Highly recommend!

May 13, 2018

Every year, when I go to get my eyes examined, it always feels like family. All the employees take the time to answer any questions and help me pick out new glasses. (If needed)

May 10, 2018

Very pleased with the visit! I was impressed with the technology and thoroughness of the exam. I really liked Dr. Nielsen, but what most impressed me was the assist I got in picking out frames. After a few questions, Carl absolutely nailed which frame would look best for me, and I ended up ordering the first one he handed me to try on. Nicely done!

May 9, 2018

I’ve been a patient of Dr. Neilsen’s for many years - she’s down to earth, funny and a great eye doctor.

Apr 13, 2018

It was a very comfortable atmosphere and very professional

Mar 28, 2018

Excellent doctor. I am a long term patient and have always received excellent eye care and service.

Mar 5, 2018

You guys are awesome there. Dr. Nelson is very compassionate and easy to talk to.Have been coming here for years!

Feb 28, 2018

Doc. Nielsen is great. Friendly, efficient and knowledgeable. I am confident I am getting the best advice for my vision as I continue getting older!

Feb 19, 2018

Dr. Neilson is an amazing eye doctor. We love her bedside manner. Her staff is kind & courteous.

Feb 17, 2018

Very pleased with the profession appearance of the staff & atmosphere of the office. Very friendly and made this expierence painlesss. The only negative, the staff didn't introduce themselves.

Jan 7, 2018

Excellent and smooth experience! the staff is wonderful as well. Thank you and see you soon!

Jan 1, 2018

Good service! Would definitely return next year.

Dec 31, 2017

Wonderful office and staff. Dr. Nielsen is awesome.

Dec 9, 2017

Always advocating for patients.

Dec 7, 2017

I appreciated everyone's attentiveness in my visit during my eye appointment.

Nov 24, 2017

Very good. Like the ability to get things done on line whenever I can!

Nov 16, 2017

I live inTexas but I schedule an appointment to see Dr Nielsen because she’s the best.

Nov 9, 2017

Always focused on you. From the moment you arrive to checking out, you know you are welcomed. Dr Nielsen and her team set a high standard of care. I only wish all businesses even tried to do as well. See you next year guys

Oct 26, 2017

Quick and informative. I always feel comfortable asking questions and I get the answers I need!

Oct 16, 2017

In and out in no time. Very friendly and professional. I feel I am getting a complete examination by a professional staff.

Oct 15, 2017

Thanks for the smooth visit. Everyone is always nice.

Oct 12, 2017

Visited Vision Care Grays lake for Eye examination and received excellent care. Dr spent time and explained all my questions. Pretty much satisfied with the quality services received, I would highly recommend Vision care specialist to everyone.

Oct 9, 2017

Great service and always treated in a professional manner. Clear answers to any inquiries.

Sep 14, 2017

We have been going to Dr. Nielsen for years. We appreciate that we are greeted warmly by the staff, seen quickly and that the technology used makes for a quick visit. Very happy with the care and service we have received from Dr. Nielsen and her team!

Aug 28, 2017

Great service, both knowledgeable of latest advances in optics's and friendly staff make it my clear choice for eye care.

Aug 26, 2017

Dr. Nielson's office is amazing. There is rarely any wait time and if there it's minimal (<10 minutes). All of the staff are friendly and genuinely care about you. I've been going here for 5 years without a single issue! I definitely recommend Vision Care Grayslake!

Aug 12, 2017

I been coming for years to the office and I love it, my kids enjoy coming to get there yearly eye exam, all the staff is great!!

Aug 3, 2017

I was referred to Dr Nielsen by my wife's eye specialist at JacksonEye. I am 61 years old with no sight issues (just readers) and had never had a complete eye exam. Making appointment was very easy and the patient info form was online. From ck in to ck out everyone was very helpful and friendly. Dr Nielsen and her associates were very thorough in their exam of my eyes. Dr Nielsen answered all my questions and concerns. I highly recommend Dr Nielsen and her office for eye care.

Jul 26, 2017

Vision Care has always done an outstanding job for me.

Jul 21, 2017

The staff are always courteous. Carl knows the products so well. Dr. Nielsen never seems rushed. This past visit she stressed the importance of feeling comfortable when my husband noted his contacts bother him. Her concern is genuine.

Jul 1, 2017

Everyone was very nice to me, and I'm only 5. I was nervous for my pre kindergarten eye exam. But everybody made me feel good, and they even gave me a squishy eyball toy. Thank you Doctor

Jun 21, 2017

Minimal waiting time, I was seen close to my appointment time. Friendly, professional service from staff and the doctor. Helpful information provided. Choice of frames is excellent, I found one I liked very quickly, and Carl was very helpful with design choice.

Jun 21, 2017

My whole family and I have been patients of Vision Care Grayslake for many years and we have always been completely satisfied with every aspect of the care we've received there. Dr. Nielsen is very knowledgeable and caring. She and her entire staff go above and beyond to provide the best experience for each and every patient.

May 27, 2017

Dr. Nielsen and her staff are always kind, courteous, and professional. When I have had special scheduling requests or needed to get in quickly for a contact lens issue, they were quick to accommodate me. Any issues and options are well explained, and they always make sure I understand my options. I would recommend Dr. Nielsen to anyone.

May 18, 2017

The staff was pleasant. I was in and out of there quickly, but professionally. Would highly recommend Dr. Nielsen for a job well done. She's always so cheerful. I really like the Disney theme throughout the office.

May 9, 2017

I've been going to Dr. Nielsen's office since I first got glasses almost 20 years ago. It's always been a wonderful experience. The staff are friendly and knowledgeable and they've always made sure my contacts or glasses are exactly what I need and am comfortable with. I'll be continuing to go here for my eye care needs and will be bringing my new son here, too!

Apr 29, 2017

It always is a pleasure to visit Dr, Nielsen. She and her staff are cordial, professional and just everything one could ask for in the field of optometry. She always focuses not only on fitting proper lenses but also on the health of the eyes - her care is very comprehensive. I have been seeing her literally from the start of her practice - before the move to Grayslake. She is amazingly knowledgeable - I trust her with my vision and highly recommend her to anyone looking for the best vision care.

Apr 29, 2017

The staff and Dr. Nielsen were professional and friendly. I was seen within minutes of arriving. At checkout, the staff member convinced me to buy my contacts through their office by explaining the current rebate and benefits offered such as lost or torn lens replacement. This made pricing very competitive.

Apr 20, 2017

Excellent service! The staff was fantastic

Apr 19, 2017

Dr. Nielsen and her team are professional and friendly. I have referred friends and family to Dr. Nielsen.

Apr 17, 2017

Dr. Nielsen and her staff always do a great job with my yearly examination. Dr. Nielsen is great at listening and providing feedback and quality recommendations. I have been going to her for many years and respect her opinion and trust that she is providing me service that is in my best interest.

Apr 12, 2017

Great Experience as always. Everyone is very friendly and I get in and out in a timely manner.

Apr 9, 2017

I've been seeing Dr. Nielsen for years even when my insurance didn't cover all of the visits. The customer service is excellent and her personable style makes you feel right at home. Always a good experience!

Mar 30, 2017

It was my first time at the eye doctor in about 6-7 years. The staff was super nice! And Dr. Nielsen was very easy to talk to and had great "bedside manner". I would refer her to anyone, anytime! Thanks!

Mar 6, 2017

Great service, friendly associates and cu ting edge equipment.

Feb 25, 2017

I love Disney. When I want a nostalgic view of my many visits to Disneyland and World, I come to the office. Oh yeah, getting my vision checked is nice too. :-)

Oct 29, 2015

It's always pleasant to come to the office for an eye exam.

Oct 18, 2015

I had a great first visit to Vision Care. The only thing I would change is the variety of magazines in the waiting area.

Oct 12, 2015

I have been going to Dr. Nielsen for years and have always been well taken care of. I'm confident in her knowledge and experience as an eye doctor, not to mention she is very personable and easy to talk too. Her exams/including tests are very thorough and she always has good advice or recommendations. I highly recommend Dr. Nielsen's office to anyone!

Oct 1, 2015

I think Dr. Nielson is an excellent Dr. who takes her time with each patient.

Sep 28, 2015

I am perfectly happy with your excellent eye care service and always recommend you when people ask.

Sep 16, 2015

Carl is very nice and knowledgable,but he needs to smile more. Angie is a real assets she too is very knowledgable and both very professional.

Sep 12, 2015

No changes for me at this time. Thanks.

Aug 27, 2015

I did not have to wait and the office staff was very nice. Dr. Nielsen was very thorough with the exam and answered all my questions.

Aug 1, 2015

It was so great to have an eye exam when I complained of dry eyes. Did not realize it had been over a year since I was at your office. The drops do not seem to be helping me, and they cost $158 dollars!

Jul 30, 2015

The doctor is on top of technology. Her staff is very friendly and knowledgeable. It is a bit of a drive for us but It is worth it for the amazing service

Jul 28, 2015

You guys are great! Thank you for everything!

Jul 24, 2015

Wonderful staff and patience with the customers.

Jul 15, 2015

From my first short visit there isn't anything that I would recommend to be changed.

Jul 13, 2015

Dr. Nielsen and everyone at Vision Care of Grayslake made me feel at home and secure in the fact that they are knowledgeable professionals providing a wonderful experience. And there's great coffee and muffins right next door!

Jul 7, 2015

This appointment was great. We walked in and waited a while, then when we got going the appointment went super fast which was amazing because our other eye doctor really took forever. Thanks again!

Jun 17, 2015

Pleased with service . Doctor was easy to speak with. Staff was very professional and I felt I received a though eye exam.

Jun 17, 2015

I Always have a good experience. Excellent office team.

Jun 14, 2015

Thank you, Karl, for taking care of me for just about 14 years I think and explaining in detail what I needed. I'm very pleased that Mitchell Jackson recommended your office.

Jun 6, 2015

Very pleased with examination procedure, tests done & result presentations. Comfortable surroundings & friendly staff. Thank you!

May 31, 2015

I referred my fiancé & he also had an appointment. He said he liked the staff very much. He thought Dr. Nielsen was fun & appreciated Carl's knowledge with regard to lenses. I was so happy he was as satisfied as I have been for several years.

May 21, 2015

As always a very friendly, courteous, professional, and efficient staff:)! No changes are necessary save perhaps for cheaper frames and lens prices:)!

May 17, 2015

I moved to Grayslake in 2007 and I am so thankful for Dr.Nielsen. She is great. I highly recommend her.

May 14, 2015

Excellent friendly service; knowledgeable doctor.

May 13, 2015

Everything was good. I really like Dr. Nielsen. She explains things well

May 6, 2015

Friendliest Office ever! I was a little nervous - my first visit and my first eye exam in years. Everyone was so helpful and kind and it was actually fun!

Apr 25, 2015

I just had my first visit and I was a little nervous but everyone was so friendly and helpful! Dr Nielson is awesome! She was out in the lobby chatting with people for a few minutes like we were all old friends!

Apr 25, 2015

I just had my first visit and I was a little nervous but everyone was so friendly and helpful! Dr Nielson is awesome! She was out in the lobby chatting with people for a few minutes like we were all old friends!

Apr 25, 2015

Everything was great. Having grown accustomed to life in the city, it was very refreshing to interact with "real" people who can actually talk to you like you are a person, not just a customer.

Apr 13, 2015

Don't tell me a particular test is REQUIRED if it is not.

Apr 13, 2015

The niceness was OVER 9000.

Apr 1, 2015

Very friendly, professional. They are all very knowledgeable and I had a great visit.

Apr 1, 2015

Oh it was very good, very well conducted and professional.

Mar 26, 2015

Dr. Charlotte Nielsen is very friendly and she walked through the reports clearly. She made me feel comfortable during the visit. Overall its a good experience and I am planning to get the eye check for my wife in the same vision care center.

Mar 22, 2015

Really like Dr. Nielsen.

Mar 19, 2015

It is always pleasant in your office. The only thing I would suggest is coffee or tea area for those who wait while patients are undergoing tests.

Mar 16, 2015

It was my fault I didn't ask more questions. I am wondering about 2 things. My astigmatism is worse, so it changed my prescription. Does astigmatism affect focus, clarity, vision, etc? Also the new testing for MPOD ? early signs of macular degeneration. Can I get some literature on this?

Feb 23, 2015

This was out first visit. Dr. Nielsen did a good job explaining and making us feel at ease.

Feb 18, 2015

I love the staff and DR Charlotte do not change one thing

Feb 16, 2015

you fit me in as an emergency on the same day. I was very glad you were apprectave of my needs.

Feb 4, 2015

Best staff and service ever!! 5 star customer service.

Dec 24, 2014

I would strongly recommend Dr. Nielsen and her staff. They have up to date equipment, the staff is very knowledgeable, Dr. Nielsen knows what she is doing I felt very comfortable with her. They have a nice selection of glasses. I am done going to eye care places with special offers. My eyesight is important, like the saying goes you get what you pay for. I got a complete exam and ordered new glasses and will be getting contacts as well.

Dec 20, 2014

Dr. Neilsen and her staff were wonderful; extremely helpful and easy to talk to. I would certainly refer a friend to her office.

Dec 17, 2014

Staff was very professional and courteous. The experience was quite pleasant.

Nov 13, 2014

Our doctor is wonderful. Great service. I enjoy coming for my eye appointment.

Nov 3, 2014

I had a 9:30 appointment and waited more than 30 minutes, which I felt was too long.

Oct 29, 2014

I've been with Dr. Nielsen for three years now - she's always prompt, explains everything, and just great to work with.

Oct 19, 2014

I was very well pleased with the entire visit. Very professional.

Oct 8, 2014

would have liked an appointment closer to the incident that caused the burst blood vessel not a week later.

Oct 5, 2014

Everyone was very nice and prompt. Much better than those quick in and out places

Oct 2, 2014

The "eye" vitamins you are pushing seem shaky to me. When I got home an compared them to the multi vitamin I already take I found they contained most of the same ingredients in the same amount. So now I am taking two multi-vitamins per day. Plus I already take fish oil. Seems a bit like a scam.

Sep 29, 2014

Wonderful doctor, wonderful staff!

Sep 27, 2014

More glasses without noseclips

Sep 18, 2014

Everything seems perfect - can't think of anything to change.

Sep 9, 2014

I have nothing negative to report at this time. I enjoy the whole experience of eye exam at this point in my life.

Sep 3, 2014

I am always pleased at the courteous service and care that greets me by staff when I arrive for my checkup and eye exam. I really look forward to trying on and purchasing new frames from your vast array of frames.

Sep 3, 2014

Feel certain that my s=eye health has been properly monitored.

Aug 31, 2014

Karl really could be a bit more friendly. He never made eye contact or smiled.

Aug 17, 2014

I have already refer friends and family and they love it .. I always have a great experience and my daughter loves it she feels so comfortable

Jul 28, 2014

I was very pleased and extremely happy that you didn't make me do the test machine that blows air into my eyes :) The glasses display had a wide variety, and it took me a while to finally decide. I'm very happy with the glasses I received. I don't have any complaints, just keep doing what you're doing.

Jul 27, 2014

Always quick and helpful. Never feel rushed if I have questions.

Jul 21, 2014

The office staff and Dr Nielsen are wonderful!There isn't any question that goes unanswered and if anything isn't right they do their best to make it so. I wouldn't go anywhere else and I make sure my whole family and friends do the same.

Jul 8, 2014

Outstanding service. Friendly staff. This doctor takes the time to know her patients.

Jul 2, 2014

I don't like that machine that flashes bright light into eyes. Get rid of that thing. Maybe you could sell it on eBay.

Jun 22, 2014

Dr. Nielsen and her team were very prompt, and kind when I arrived. They informed me about every step of the appointment and answered every question I had! I would recommend this office to anyone.

Jun 16, 2014

Dr Nielsen did a great job of making my Kindergarten age daughter feel at ease at her first visit. She was also friendly and punctual. I will definitely be bringing my daughter back for annual check-ups.

Jun 15, 2014

Can I give 6 stars? Seriously, this is how an office should run. I have been attended to promptly, efficiently, and in a friendly manner EVERY time I have come in. They just don't have down days! It's amazing that you don't wait and don't feel like they've just rushed you through! EVERY TIME! Thanks, everyone! That's why I keep coming back and refer everyone I know.

Jun 12, 2014

Dr. Nielsen and her staff have always been friendly, conscientious, and quintessentially professional. I've been a patient for more than ten years. The doctor and her staff are STILL the best team of medical pros I go to...and I'm so grateful!

Jun 4, 2014

I appreciated Carl's advice on frames. He is quietly friendly and down to earth.

May 23, 2014

Great place and friendly service.

May 17, 2014

Great service from great people who give full explanations and care about patients

May 13, 2014

Overall experience was extremely professional by all team members.

May 12, 2014

Thank you so much. You and your staff is wonderful.

May 5, 2014

Friendly and knowledgeable staff

Apr 28, 2014

Better notificaiton of filled appointment spaces. The message needs to say right up front that your requested time is full, not a confirmation of your request and then at the bottom in small print, contact the office.

Apr 17, 2014

I like the services just as they are - friendly and professional. Dr Nielsen always makes you feel you are very important.

Apr 6, 2014

WAS VERY COMFORTABLE WITH STAFF AND DOCTOR.

Apr 4, 2014

I particularly liked the Dr. Nielsen explaining the benefit of proper diet, and foods that will help eye sight.

Apr 3, 2014

I have always had great service.

Apr 3, 2014

Second time in the office (with my kids) and it is always great experience.

Apr 2, 2014

The staff is very friendly and helpful to your needs.

Mar 19, 2014

I would recommend Dr. Nielsen and her staff for all your eye care needs. They are very caring.

Mar 19, 2014

I have been coming here for at least 10 years and will continue to do so!

Mar 19, 2014

I was a little confused as to why i needed a new pair of reading glasses since i indicated my current pair was sufficient to read what i needed to. did my eyes change that required the new glasses?

Mar 10, 2014

Dr. Nielsen is so down to earth, great with kids, and just a great eye doctor. My family will be loyal patients forever!

Mar 6, 2014

Very friendly people and doctor

Mar 3, 2014

You and your staff are always so helpful and kind. I would definitely recommend your service to friends.

Mar 2, 2014

Everyone was nice and polite. Dr./ Nielsen is the greatest.

Feb 25, 2014

All went well! Thank you for consideration, and willingness to discuss findings. It is nice to be treated as a friend rather than a source of income.

Feb 24, 2014

I am so grateful that Dr. Nielsen is part of the InfantSee program. She was wonderful with my daughter!

Feb 9, 2014

No complints - everything went very well, can't wait for my new glasses :)

Feb 8, 2014

It was a snowy morning but everyone in the office was very friendly, professional and cheerful. There were no delays and the appointment flew by. It is always a great experience.

Feb 4, 2014

Always love the treatment from everyone there, but even the littlest visitors are treated in a friendly and loving manner. This was the first time we have had an infant eye screening, and it was an interesting and pleasant experience.

Jan 30, 2014

Very professional, friendly staff

Jan 26, 2014

I am always pleased when I come in...your greeting process is nice (not over the top), the exam is friendly and you don't waste tons of time. When (if) you need to get glasses that process is the only time that you may have to wait...but that shows that each of your patients gets good sevice!

Jan 25, 2014

There's nothing I can think of that needs improving. Everyone does a great job!!

Jan 23, 2014

Spent no more than 10 minutes with the doctor. Didn't get tested for glaucoma. Told I had to buy AR with the type of lenses I was getting.....when in reality I'm not sure that is really the case.

Jan 13, 2014

The staff was knowledgeable and friendly. They actually engaged in conversation and makes you feel important.

Jan 6, 2014

I have been a patient of Dr. Nielsen for quite a few years now and have always received the highest level of service and care from Dr. Nielsen and her staff.

Jan 2, 2014

Angie is very unfriendly and somewhat rude, she was that way with my husband too. No smile??

Jan 1, 2014

We were very satisfied with the service we received.

Jan 1, 2014

They actually opened the office early just so that they could examine me so that I could take medicine that needed "eye exam approval" Thank-you, Dr. Nielsen Ruby Young

Dec 31, 2013

Staff is always very pleasant and professional.Would highly recommend this Dr & staff!

Dec 23, 2013

I love this place and the service

Dec 18, 2013

I had a great appointment. Thank you!

Dec 9, 2013

Vision Care Associates of Grayslake provides excellent eye care. The staff is wonderful, friendly, and professional. Dr. Nielsen takes her time and explains everything about the patient's eye health clearly and thoroughly. If you need glasses, they offer a fantastic selection of frames and lens options. If you need contacts, they discuss all of the options and work with you to determine what kind of contacts will best meet your needs; then, as your needs change or as new kinds of contacts are introduced to the market, they are quick to offer information and advice to make sure you have the best solution for your needs. When our kids have bent their frames (which, with three athletes, is often!), they are always ready and willing to make the adjustment to ensure a proper fit--and those adjustments are included in the two-year warranty. We have been seeing Dr. Nielsen for as long as she has been practicing in Grayslake, and our family is as grateful as can be for the many years of kindness, professionalism, and excellence!

Dec 7, 2013

Been going here for many many years and always feel happy with the warm and welcoming staff, oh yea, and happy I can see well with my Eyes too!

Dec 5, 2013

My retina and glaucoma specialists think very highly of Dr. Nielsen. The entire staff is very professional. You all take the time to make sure everything is okay and all my questions area answered.

Nov 27, 2013

Both my glaucoma and retina specialist think very highly of Dr. Nielsen. She is always very professional and very friendly. She has a great staff that strive to make sure you have all the information you need and you walk out happy.

Nov 27, 2013

Just a suggestion, not a gripe - I got my glasses repaired while i was there. They were repaired fine, but is it too much to ask that the repair service include a quick cleaning before they're given back? That sort of thing would be a nice bonus.

Nov 20, 2013

always a great visit and clean knowledge of my eyes.

Nov 20, 2013

I am a long time patient and have never had any issues.

Nov 20, 2013

When I arrived, the office was short-staffed due to an illness, but I was still seen on time and in a very friendly manner. I did not feel like I was being rushed through or that the staff was "stressed-out" at all. Very professional and courteous.

Nov 19, 2013

Great services, friendly staff, excellent experience overall and always helpful in getting my eyesight up to par

Nov 17, 2013

I was not happy that my son was charged for the ophthamic exam. Per your team if it's done in the past then they automatically administer the exam. I feel that your team should continue to ask the client if they want the exam to be administered and remind them of the cost. Finances change year after year.

Nov 14, 2013

So glad the waiting room is quiet! I really dislike waiting rooms with tvs blaring.

Nov 13, 2013

It is always a pleasure to come into the office- the entire staff is wonderful- don't change a thing!

Nov 11, 2013

A much clearer understanding of the cost of glasses or lenses would be nice.

Nov 10, 2013

Everything was great! Dig the Mickey Mouse theme around the office! :)

Nov 7, 2013

Have been going here for years. Great service, very professional staff.

Nov 4, 2013

Upon my arrival, I have to greet your front desk person first; Should I be acknowledged first? When I was having a trouble of getting Wi-Fi access, it was helpful talking your staff. Before I left he asked if I was trying VisionGuest or just Vision. It helped, but your two ladies were not trying to help. When I asked about honoring AARP, she was not sincere, but denied with attitude--We do not honor, period. When pushed to be consider, the answer was no we are going to, period. Unacceptable!

Oct 30, 2013

You answered all the questions I asked but I'm going to have to write them down so I can remember all I wanted to ask!! Senior moment!

Oct 27, 2013

the visit was exceptional, however, I couldn't afford to buy the glasses, even with my VSP Insurance. The office was at or over what my VSP cost was?? I am concerned about the pressure test in which what looked like some sort of laser air gun?? I'm confused how you can test the pressure in the eyes when not getting close to the eye?? Is this something new, I've never had my eye pressure tested like that before? If this is a new machine for testing pressure, wow that is amazing!

Oct 25, 2013

I felt well treated by friendly and competent people in an efficient manner. Great job.

Oct 23, 2013

Everyone is always friendly there. It was very pleasant because it wasn't crowded and I didn't have to wait long. It would be great if you had a city location as well.

Oct 12, 2013

Very clean place and the doctor was very nice:)

Oct 12, 2013

I really enjoy going to see Dr. Neilsen to help me with my vision concerns. Staff is friendly professional and always helpful.

Sep 29, 2013

I would change nothing. In all the years I have been going to Dr Nielsen,I have always been treated courtsey and with the full knowledge that all the latest innovations have been installed to help me protect my eyesight.

Sep 19, 2013

Consistent experience--a good thing

Sep 18, 2013

My family and I have been going to Dr. Nielsen for several years. Her staff is curtious, welcoming and at attentive. They are knowledgeable about the different insurance plans. They are always willing to call if they don't have the answer. Carl is the best! He is so patient and kind. I appreciate his honesty when it comes to choosing frames. He has never lead me wrong, Catl knows, trust him. Thanks Carl, I love the new frames I ordered. Thank you Dr Nielsen and staff for taking such great care of my family. I would give you all a 10 star rating!

Sep 11, 2013

Everyone is always pleasant, professional and efficient.

Sep 9, 2013