Vail Vision

Star Star Star Star Star 1042 Reviews

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Reviews

StarStarStarStarStar Nice people up front and Matthew the Dr. was gr... —    (Patient since Wed Sep 11 00:00:00 MDT 2019)

Nice people up front and Matthew the Dr. was great. he could have sold me new glasses but instead recommended that I cataract surgery after which I won't need glasses. Definitely looking out for the patient. Thanks


StarStarStarStarStar awesome staff from the front desk to the doctor... —    (Patient since Wed Dec 18 00:00:00 MST 2019)

awesome staff from the front desk to the doctors


StarStarStarStarStar Everyone was very helpful and right on time. —    (Patient since Wed Dec 13 00:00:00 MST 2023)

Everyone was very helpful and right on time.


StarStarStarStarStar Good service. Enjoyable.  —    (Patient since Fri Jan 29 00:00:00 MST 2021)

Good service. Enjoyable.


StarStarStarStarStar I have been going to Vail Vision for 29 years. ... —    (Patient since Mon Jun 24 00:00:00 MDT 2019)

I have been going to Vail Vision for 29 years. I have always been happy with the quality of the care and service. Nothing has changed :)


StarStarStarStarStar Very Professional and nice staff. Drs answered ... —    (Patient since Fri Oct 16 00:00:00 MDT 2020)

Very Professional and nice staff. Drs answered all my questions and was very nice. Will keep going back.


StarStarStarStarStar very timely, very professional and very friendl... —    (Patient since Wed Oct 09 00:00:00 MDT 2019)

very timely, very professional and very friendly


StarNo StarNo StarNo StarNo Star very friendly and pleasant —    (Patient since Thu May 14 00:00:00 MDT 2020)

very friendly and pleasant


StarStarStarStarStar Professional staff very attentive to individual... —    (Patient since Thu Feb 07 00:00:00 MST 2019)

Professional staff very attentive to individual needs.


StarStarStarStarStar Gratefulness —    (Patient since Thu Jan 13 00:00:00 MST 2022)

Dr. James and the staff have been taking care of my glaucoma testing for over two years. Everything is good so far. The staff is very friendly and professional. I'm very grateful for Dr. James's knowledge and expertise in eye care. He takes the time to explain my eye testing thoroughly and in a manner that is easily comprehended. He always encourages me to ask any and all questions so that I am comfortable with the information he is giving me. Thank you!


StarStarStarStarStar Efficient front desk staff, excellent doctors, ... —    (Patient since Mon Mar 15 00:00:00 MDT 2021)

Efficient front desk staff, excellent doctors, and very helpful staff when buying eyeglasses. Overall complete satisfaction with the whole team. Highly recommended.


StarStarStarStarStar Polite and friendly staff. My doctor explains e... —    (Patient since Tue Apr 16 00:00:00 MDT 2019)

Polite and friendly staff. My doctor explains everything throughly and with empathy. I know she is doing all that she what she can for my eyes.


StarStarStarStarStar Great place for exam and glasses —    (Patient since Mon Mar 11 00:00:00 MDT 2024)

The Doctor was super friendly and informative. She explained everything that was going on throughout the exam and I felt very comfortable. 10/10 would recommend.


StarStarStarStarStar Total Practice and Total Healthy Eyecare —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

I've had a problem for a couple of years, worked with different specialists from the practice. What a blessing to have local office, not have to drive for hours.


StarStarStarStarStar I have already sent friends. —    (Patient since Tue Dec 20 00:00:00 MST 2022)

I have already sent friends.


StarStarStarStarStar We love our visits with Dr. Owens and his staff... —    (Patient since Wed Apr 17 00:00:00 MDT 2019)

We love our visits with Dr. Owens and his staff. Reception always friendly. Dr. Owens experience and knowledge of serious eye issues has always been above expectations. Am so very grateful to have him as our doctor.


StarStarStarStarStar Quick, on time, and efficient! —    (Patient since Thu Jun 18 00:00:00 MDT 2020)

Quick, on time, and efficient!


StarStarStarStarStar the best —    (Patient since Wed May 01 00:00:00 MDT 2019)

Dr. Holland is very professional and i feel confident in her exams and what she tells me about my eyes. She takes the time to listen to my questions and thoroughly answer it/them. I can not leave out the rest of the staff who are all confident and professional.


StarStarStarStarStar Dr. Holland is the best there is.  —    (Patient since Mon Jan 24 00:00:00 MST 2022)

Dr. Holland is the best there is.


StarStarStarStarStar The team is always very thorough. I feel like m... —    (Patient since Fri Apr 16 00:00:00 MDT 2021)

The team is always very thorough. I feel like my concerns were addressed with care and insight. And I appreciate all the machinery that they used to establish my highest stand


StarStarStarStarStar Love working with Lindsey Holland she helped me... —    (Patient since Thu Dec 13 00:00:00 MST 2018)

Love working with Lindsey Holland she helped me fix my eye problems. She was patient understanding confident that she could fix my eyes& she did! Loved the Tele appts so much easier than a visit for follow up.


StarStarStarStarStar Dr. Holland is excellent  —    (Patient since Mon Jan 24 00:00:00 MST 2022)

Dr. Holland is excellent, very thorough, Explains everything. Takes time, she really cares about her patients.


StarStarStarStarNo Star Great service. Friendly staff. —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Great service. Friendly staff.


StarNo StarNo StarNo StarNo Star Turned away because incompetent rude staff told... —    (Patient since Tue Dec 13 00:00:00 MST 2022)

Turned away because incompetent rude staff told me my insurance did not cover, which it did. Staff member said maybe you didn't pay your bill ! My employer pays it in full. Customer for over 20 years.


StarStarStarStarStar I was not a patient but had an issue with my ey... —    (Patient since Mon Feb 19 00:00:00 MST 2024)

I was not a patient but had an issue with my eye... the office got me in the same day and the help was amazing. I will now be a patient with the practice.


StarStarStarStarStar Every aspect of the visit was terrific.  —    (Patient since Mon Feb 05 00:00:00 MST 2024)

Every aspect of the visit was terrific.


StarStarStarStarStar Very friendly staff. Dr James took time to real... —    (Patient since Mon Jul 31 00:00:00 MDT 2023)

Very friendly staff. Dr James took time to really explain results of scan and answer questions.


StarStarStarStarStar I love coming to Vail Vision in Edwards. The st... —    (Patient since Tue Nov 24 00:00:00 MST 2020)

I love coming to Vail Vision in Edwards. The staff are friendly and always welcoming when I need anything from a vision check to glasses repair.


StarStarStarStarStar Everyone is so nice and welcoming.  —    (Patient since Fri Mar 26 00:00:00 MDT 2021)

Everyone is so nice and welcoming. You are explained the process and results so you leave without any questions. Great care!


StarStarStarStarStar Dr. Holland is very special. I almost feel lik... —    (Patient since Thu Mar 25 00:00:00 MDT 2021)

Dr. Holland is very special. I almost feel like she’s not only my eye doctor but a friend who cares for me


StarStarStarStarStar Quick, on time and throughout the exam friendly... —    (Patient since Mon Jan 29 00:00:00 MST 2024)

Quick, on time and throughout the exam friendly.


StarStarStarStarStar The only thing better than the level of care I ... —    (Patient since Tue Feb 09 00:00:00 MST 2021)

The only thing better than the level of care I receive at Vail Vision are the people providing it!


StarStarStarStarStar My appointment was with Dr. Holland and she was... —    (Patient since Mon Oct 29 00:00:00 MDT 2018)

My appointment was with Dr. Holland and she was very thorough, positive and friendly. This was my first visit with her and I look forward to our follow up visit to discuss ongoing treatments for dry eye.


StarStarStarStarStar Dr James is amazing and takes great interest in... —    (Patient since Tue Dec 18 00:00:00 MST 2018)

Dr James is amazing and takes great interest in the health of his patients


StarStarStarStarStar Eye exam —    (Patient since Fri Apr 19 00:00:00 MDT 2019)

Everything went nice and smooth, but it felt like an assembly line until I saw the doctor, no human connection.


StarStarStarStarStar Dr. Holland is friendly and very professional a... —    (Patient since Thu May 06 00:00:00 MDT 2021)

Dr. Holland is friendly and very professional and I truly appreciate her willingness to explain about my needs.


StarStarStarStarStar Everyone was very helpful and explained everyth... —    (Patient since Fri Apr 22 00:00:00 MDT 2022)

Everyone was very helpful and explained everything very well!


StarStarStarStarStar I have been coming here for years and they alwa... —    (Patient since Wed Nov 28 00:00:00 MST 2018)

I have been coming here for years and they always provide outstanding service. Appointments are punctual, staff is friendly and caring and Dr. Lindsey Holland is an outstanding optometrist. She always takes the time to make sure you prescription is the best it can be.


StarStarStarStarStar Dr James is polite and friendly while taking th... —    (Patient since Tue Nov 22 00:00:00 MST 2022)

Dr James is polite and friendly while taking the time to explain my eye issues and answers all my questions. The staff is all professional and pleasant from checking in, to testing, to meeting with Dr, as well as checkout process. Lori is so nice at the front desk and I appreciate her professionalism.


StarStarStarStarStar I have always had very positive experiences wit... —    (Patient since Fri Apr 19 00:00:00 MDT 2019)

I have always had very positive experiences with Vail Vision.


StarStarStarStarStar Dr. Owens and Dr. James are awesome! —    (Patient since Sat Feb 29 00:00:00 MST 2020)

Dr. Owens and Dr. James have helped me through a few issues with my eyes. If not for their expert and professional help; I would not be able to see as well as I can now.


StarStarStarStarStar Timely, thorough and pleasant —    (Patient since Thu Feb 28 00:00:00 MST 2019)

Timely, thorough and pleasant


StarStarStarStarStar excellent service —    (Patient since Thu Dec 21 00:00:00 MST 2023)

I had a scratched cornea that was very painful and they took me in immediately for treatment.


StarStarStarStarStar I have been using Vail Vision for 25 plus years... —    (Patient since Thu Nov 29 00:00:00 MST 2018)

I have been using Vail Vision for 25 plus years and have seen the change & growth. I think Vail Vision works with these growths to make an experience for those of us that have been customers feel it’s still the same small/ big business it always has been.


StarStarStarStarStar Doctor Lindsey was incredible. She was so knowl... —    (Patient since Wed Dec 02 00:00:00 MST 2020)

Doctor Lindsey was incredible. She was so knowledgeable, comforting and professional. Who would have thought going to the eye doctor would be so enjoyable.


StarStarStarStarStar Emergency visit —    (Patient since Wed Jan 02 00:00:00 MST 2019)

I got immediate appointment for conjunctivitis and caring and thorough treatment.


StarStarStarStarStar Great experience  —    (Patient since Thu Dec 02 00:00:00 MST 2021)

I had a really good appointment with Dr. Holland and I appreciate her expertise and her care


StarStarStarStarNo Star Poor scheduling responsiveness. Calls not retu... —    (Patient since Tue Nov 08 00:00:00 MST 2022)

Poor scheduling responsiveness. Calls not returned. Online requests ignored. All that being said, a very excellent appointment.


StarStarStarStarStar Lindsey Holland is my hero - the eye drops she ... —    (Patient since Thu Dec 13 00:00:00 MST 2018)

Lindsey Holland is my hero - the eye drops she prescribed are working!!! I am looking forward to working with her to rectify my sight issues. Thanks so much. MJ Grace


StarStarStarStarStar Everyone was friendly, patient and helpful. Mad... —    (Patient since Mon Dec 11 00:00:00 MST 2023)

Everyone was friendly, patient and helpful. Made the experience easy.


StarStarStarStarStar 5 Stars —    (Patient since Wed Jul 20 00:00:00 MDT 2022)

Office staff are friendly and helpful, office is clean and well-kept, doctors are personable and professional, and services are explained clearly.


StarStarStarStarStar The Team to Trust —    (Patient since Thu Sep 19 00:00:00 MDT 2019)

I trust my vision to Dr. Owens, his team and his referring specialists ranging from retinal issues to cataracts to contact lenses. If you have a challenge related to your vision, these are the people to come to, without question.


StarStarStarStarStar Current tech, professional, and latest contacts... —    (Patient since Wed Dec 06 00:00:00 MST 2023)

Current tech, professional, and latest contacts


StarStarStarStarStar Great place! —    (Patient since Tue Dec 06 00:00:00 MST 2022)

Dr. James does excellent work and staff is great!


StarStarStarStarStar Lindsay Holland has the best personality and ex... —    (Patient since Mon Nov 21 00:00:00 MST 2022)

Lindsay Holland has the best personality and explanation of any eye doctor I have seen ever before!


StarStarStarStarStar The service,promptness and professionalism was ... —    (Patient since Fri Sep 13 00:00:00 MDT 2019)

The service,promptness and professionalism was great.


StarStarStarStarStar Great, attentive and knowledgeable staff. The f... —    (Patient since Sat Jul 18 00:00:00 MDT 2020)

Great, attentive and knowledgeable staff. The folks at Vail Vision are always friendly and provide great service.


StarStarStarStarStar Dr. Holland is amazing. She listens and is the ... —    (Patient since Fri Oct 26 00:00:00 MDT 2018)

Dr. Holland is amazing. She listens and is the best. Front desk girls made emergency appointment happen.


StarStarStarStarStar A very polite and knowledgeable staff. They tak... —    (Patient since Wed Mar 24 00:00:00 MDT 2021)

A very polite and knowledgeable staff. They take the time to explain everything to you.


StarStarStarStarStar Dr. James was very helpful and explained what ... —    (Patient since Wed May 01 00:00:00 MDT 2019)

Dr. James was very helpful and explained what my next step will be with my eye care


StarStarStarStarStar I’m always nervous when I come in for eye treat... —    (Patient since Wed Sep 30 00:00:00 MDT 2020)

I’m always nervous when I come in for eye treatment or check up, for my eyes. You guys help me get over the anxiety and are patient.


StarStarStarStarStar I appreciate the terrific information about our... —    (Patient since Wed Feb 27 00:00:00 MST 2019)

I appreciate the terrific information about our eye care and the digital scanning is exceptional!


StarStarStarStarStar Dr. James is a great doctor! —    (Patient since Tue Dec 11 00:00:00 MST 2018)

Dr. James is incredibly thorough, personable, and professional. I feel well cared for!


StarStarStarStarStar Vail Vision is always so caring, kind, and know... —    (Patient since Wed Oct 31 00:00:00 MDT 2018)

Vail Vision is always so caring, kind, and knowledgeable. I would highly recommend!


StarStarStarStarStar Quality doctors. Quality staff. Pleasant envi... —    (Patient since Wed Oct 13 00:00:00 MDT 2021)

Quality doctors. Quality staff. Pleasant environment.


StarStarStarStarStar  —    (Patient since Fri Dec 28 00:00:00 MST 2018)

A professional staff, very helpful, friendly and competent. I know my eyes are in good hands. Thanks


StarStarStarStarStar Helpful and caring! —    (Patient since Tue Aug 03 00:00:00 MDT 2021)

The staff is always helpful, the clinical assistants are kind, and Dr James is very patient and caring, explaining everything along the way. Highly recommend!


StarStarStarStarStar I loved it. Always been a good service thanks V... —    (Patient since Mon Jan 24 00:00:00 MST 2022)

I loved it. Always been a good service thanks Vail vision


StarStarStarStarStar Dr. thorough and competent. . —    (Patient since Thu May 02 00:00:00 MDT 2019)

Dr. thorough and competent. Answered all my questions.


StarStarStarStarStar The optometrist was very friendly and helpful —    (Patient since Mon Nov 25 00:00:00 MST 2019)

The optometrist was very friendly and helpful


StarStarStarStarStar It was absolutely the best experience, the staf... —    (Patient since Wed Mar 29 00:00:00 MDT 2023)

It was absolutely the best experience, the staff is wonderful and Dr James is GREAT.. I can't wait for my next appointment.


StarStarStarStarStar The staff was extremely helpful and polite. The... —    (Patient since Mon Oct 30 00:00:00 MDT 2023)

The staff was extremely helpful and polite. They were friendly and concerned about my needs, it did not seem like they just wanted to get a paycheck.


StarStarStarStarStar Supportive and knowledgeable  —    (Patient since Thu Dec 17 00:00:00 MST 2020)

Dr Holland always takes the time to check in with me before explaining my eye exam results. I really appreciate her collaborative approach to care and the fact that she uses shared decision making to come up with the best recommendation for me.


StarStarStarStarStar  —    (Patient since Thu Oct 03 00:00:00 MDT 2019)

Great kind, professional care


StarStarStarStarStar  —    (Patient since Tue Oct 24 00:00:00 MDT 2023)

Absolutely fantastic staff and eye doctor


StarStarStarStarStar Staff members are always efficient, pleasant, h... —    (Patient since Wed Jul 03 00:00:00 MDT 2019)

Staff members are always efficient, pleasant, helpful


StarStarStarStarStar Dr. James is very thorough and explains the sit... —    (Patient since Thu Jan 13 00:00:00 MST 2022)

Dr. James is very thorough and explains the situation with my eyes in a very clear and understandable manner. I really appreciate his immense knowledge and expertise. He takes the time to be sure I have all the information I need and all my questions are answered. The staff is very pleasant and helpful. I don't remember her name (sorry), but the young woman who operates the high tech machinery to do the glaucoma testing is always pleasant and helpful and very good at her job.


StarStarStarStarStar Friendly, cheerful and professional staff. —    (Patient since Wed Jun 09 00:00:00 MDT 2021)

Friendly, cheerful staff. Very professional.


StarStarStarStarStar Staff —    (Patient since Thu Dec 12 00:00:00 MST 2019)

People are very nice, efficient and knowledgeable...


StarStarStarStarStar always love your service! —    (Patient since Thu Dec 27 00:00:00 MST 2018)

always love your service!


StarStarStarStarStar Very nice people and a very responsible I reall... —    (Patient since Tue Jul 30 00:00:00 MDT 2019)

Very nice people and a very responsible I really like them is a professional doctors.


StarStarStarStarStar Very professional - thanks  —    (Patient since Fri Oct 26 00:00:00 MDT 2018)

Very professional - thanks


StarStarStarStarStar Partners in Your Eye Health —    (Patient since Fri Oct 04 00:00:00 MDT 2019)

All doctors and staff are exceptional. I love not having to worry who is on staff, knowing that I can count on being informed as to what not only is going on with my vision, but also the health of my eyes. Also, no guessing games about insurance. The front desk staff has done all the research and can inform me of my benefits and options.


StarStarStarStarStar Dr. Jame is very thorough! Isabelle was great ... —    (Patient since Thu Sep 30 00:00:00 MDT 2021)

Dr. Jame is very thorough! Isabelle was great help with the explanation and fitting! Thanks very much,


StarStarNo StarNo StarNo Star Fabulous providers but need better front office st —    (Patient since Sat Aug 17 00:00:00 MDT 2019)

Your providers are fantastic and have been for years. I come back for them but your front office staff makes it hard. The billing is usually incorrect and has to be redone.


StarStarStarStarStar  —    (Patient since Wed Oct 20 00:00:00 MDT 2021)

Excellent — no waiting and Dr Matthew James is the best.


StarStarStarStarStar All of the staff & Dr James have the best inter... —    (Patient since Wed Feb 08 00:00:00 MST 2023)

All of the staff & Dr James have the best interpersonal skills. Besides making you feel that they care, they explain everything so clearly & encourage questions.


StarStarStarStarStar I felt like Dr. James took time with me and rea... —    (Patient since Wed Jun 01 00:00:00 MDT 2022)

I felt like Dr. James took time with me and really listened to my concerns and opinions about my eye situation.


StarStarStarStarStar Dr. James was wonderful as always. Thank you —    (Patient since Mon Jan 04 00:00:00 MST 2021)

Dr. James was wonderful as always. Thank you


StarStarStarStarStar Thanks Dr. Matt James and all the staff —    (Patient since Thu Sep 14 00:00:00 MDT 2023)

Thanks Dr. Matt James and all the staff, everyone very attentive and really good customer service, the Dr. explained me in a very detailed way everything so I could completely understand what was going on with my eyes, I definetely learned a lot and is very satisfying to feel that way after an appointment.


StarStarStarStarStar It's always great seeing Dr. Owen's. He's the ... —    (Patient since Tue Sep 01 00:00:00 MDT 2020)

It's always great seeing Dr. Owen's. He's the best and just recommended him to someone.


StarStarStarStarStar I already referred someone today.  —    (Patient since Thu Sep 10 00:00:00 MDT 2020)

I already referred someone today.


StarStarStarStarStar Dr Lindsay Was so friendly and great wiht my tw... —    (Patient since Tue Sep 12 00:00:00 MDT 2023)

Dr Lindsay Was so friendly and great wiht my two daughters. Also, Isabella was so patient and wonderful when fitting my daughter with her first pair of glasses.


StarStarStarStarStar Dr James spent a lot of time with me re:my macu... —    (Patient since Tue Jul 16 00:00:00 MDT 2019)

Dr James spent a lot of time with me re:my macular degeneration


StarStarStarStarStar Always professional great team always happy to ... —    (Patient since Thu Jan 02 00:00:00 MST 2020)

Always professional great team always happy to help.


StarStarStarStarStar Dr. Holland clearly and kindly explained her di... —    (Patient since Mon May 04 00:00:00 MDT 2020)

Dr. Holland clearly and kindly explained her diagnosis. She gave excellent instructions for me to follow, writing down for me what I needed to remember. She was SUPER.


StarStarStarStarStar Dr.Holland was wonderful and did a thorough eye... —    (Patient since Thu Sep 07 00:00:00 MDT 2023)

Dr.Holland was wonderful and did a thorough eye exam.


StarStarStarStarStar Dr. Lindsay Holland is fantastic. She is effici... —    (Patient since Thu Aug 15 00:00:00 MDT 2019)

Dr. Lindsay Holland is fantastic. She is efficient, knowledgeable, and super pleasant. I've seen her a couple of times now, and she has always been an absolute pleasure to deal with.


StarStarStarStarStar Great eye clinic and great selection of eye ware.  —    (Patient since Mon Sep 30 00:00:00 MDT 2019)

Dr. Owens and his staff are so professional and friendly. I have a weird prescription and they helped adjust it so I could get the brand of sunglasses I like. Been going to them for several years and all my experiences have been very positive.


StarStarStarStarStar The optometrists are very good at explaining th... —    (Patient since Fri Sep 13 00:00:00 MDT 2019)

The optometrists are very good at explaining the medical situation and being supportive of the patient.


StarStarStarStarStar Excellent service & office. So many glasses opt... —    (Patient since Fri Aug 25 00:00:00 MDT 2023)

Excellent service & office. So many glasses options.


StarStarStarStarStar They have a very efficient front desk staff whe... —    (Patient since Tue Apr 16 00:00:00 MDT 2019)

They have a very efficient front desk staff where someone is there to help you within seconds of walking in the door. Their trained technicians are very experienced in routine eye exams leading up to the visit w the eye Dr. Dr Holland is well versed and super knowledgeable about all eye health. Any question I had, she was able to explain the causes, symptoms and treatments .


StarStarStarStarStar I feel like the staff was very helpful and kind... —    (Patient since Mon Aug 21 00:00:00 MDT 2023)

I feel like the staff was very helpful and kind. There's a good selection of glasses of all cost points, I was happy to see this, when I was in last everything was VERY expensive.


StarStarStarStarNo Star Great service! —    (Patient since Wed Sep 02 00:00:00 MDT 2020)

Everyone was very kind and it was an easy process. Was slightly slower than I thought it would be, but that was not a problem.


StarStarStarStarStar The attention was very good, at all times both ... —    (Patient since Wed Aug 16 00:00:00 MDT 2023)

The attention was very good, at all times both the physician and the assistants and reception staff were very friendly. They clarified and answered all my questions about my vision. I appreciate the attention provided.


StarStarStarStarStar Everyone at VV is super knowledgeable and outgo... —    (Patient since Wed Aug 18 00:00:00 MDT 2021)

Everyone at VV is super knowledgeable and outgoing. I left with a smile on my face.


StarStarStarStarStar I have been taking my family to Vail Vision for... —    (Patient since Thu Apr 15 00:00:00 MDT 2021)

I have been taking my family to Vail Vision for many years. Professional, caring and easy to work with.


StarStarStarStarStar I really appreciated calling for an appointment —    (Patient since Tue Aug 15 00:00:00 MDT 2023)

I really appreciated calling for an appointment and being able to be seen the next day. Lindsey was very thorough and was able to diagnose the cause of my blurred vision and headaches. Her recommendations have worked very well for me and I am grateful I was able to be treated by her.


StarStarStarStarStar Every one was very nice to me. Thanks —    (Patient since Thu May 28 00:00:00 MDT 2020)

Every one was very nice to me. Thanks


StarStarStarStarStar Always a pleasure to see Dr. James. He takes t... —    (Patient since Wed Jul 10 00:00:00 MDT 2019)

Always a pleasure to see Dr. James. He takes time to explain everything, and is genuinely interested in getting to know the patient.


StarStarStarStarStar Excellent check in. Very talented doctor. Knowl... —    (Patient since Wed May 15 00:00:00 MDT 2019)

Excellent check in. Very talented doctor. Knowledgeable Optician. Thank you


StarStarStarStarStar The whole experience was efficient and professi... —    (Patient since Thu Jul 27 00:00:00 MDT 2023)

The whole experience was efficient and professional. I had multiple medical concerns that were all addressed.


StarStarStarStarStar Dr James was amazing in helping me figure out w... —    (Patient since Mon Oct 15 00:00:00 MDT 2018)

Dr James was amazing in helping me figure out why I was seeing double at times. He performed several tests an assured me that other people not just me have had the same issue. He also offered reasons why I may have this issue and I certainly checked all the boxes!


StarStarStarStarStar Great staff, very professional and clean enviro... —    (Patient since Tue Jul 25 00:00:00 MDT 2023)

Great staff, very professional and clean environment


StarStarStarStarStar Wonderful emergency patient care  —    (Patient since Tue Jul 18 00:00:00 MDT 2023)

Dr. Holland took time with me to diagnose and effectively communicate with me.


StarStarStarStarStar Excellent service & att —    (Patient since Thu Jul 20 00:00:00 MDT 2023)

Excellent service & attention


StarStarStarStarStar  —    (Patient since Wed Oct 30 00:00:00 MDT 2019)

Everything went very well, from the examination to the final billing. Very professional!


StarStarStarStarStar  —    (Patient since Thu Dec 19 00:00:00 MST 2019)

Appointments are easy to schedule and the doctor is on time. The staff is professional and helpful. Dr. James takes time to explain the results of the exam and answers the questions without rushing.


StarStarStarStarStar  —    (Patient since Tue Dec 18 00:00:00 MST 2018)

I recently sustained a puncture wound to my periorbital area and a corneal abrasion, the ER doctor requested a follow-up with an Optometrist within 24 hours. Being a Friday and the fact that it had been 3 years since my last visit, I wasn't very confident. Thankfully the receptionist and Dr James were able to accommodate me that afternoon. All ended well, Thank you


StarStarStarStarStar Dr. James is the very best so knowledgeable as ... —    (Patient since Tue Dec 18 00:00:00 MST 2018)

Dr. James is the very best so knowledgeable as well as caring.


StarStarStarStarStar I’ve been a patient for many years & just recen... —    (Patient since Mon Jan 28 00:00:00 MST 2019)

I’ve been a patient for many years & just recently started going to Lindsay Holland. She is great!.. attentive, informative & kind! The office staff has always been helpful as well!


StarStarStarStarStar they took me in in an emergency situation and h... —    (Patient since Thu Mar 19 00:00:00 MDT 2020)

they took me in in an emergency situation and helped wiht the problem


StarStarStarStarStar I always have a great experience at Vail Vision... —    (Patient since Sat Jul 27 00:00:00 MDT 2019)

I always have a great experience at Vail Vision. Scheduling is easy, I never feel rushed, and my questions are always answered.


StarStarStarStarStar Best eye care, information and a plan for my ey... —    (Patient since Tue Jun 04 00:00:00 MDT 2019)

Best eye care, information and a plan for my eyes going forward from Dr Holland. Her care is strategic and exactly what I had hoped for.


StarStarStarStarStar Great service and very welcoming  —    (Patient since Mon Jul 27 00:00:00 MDT 2020)

Great service and very welcoming


StarStarStarStarStar Very professional —    (Patient since Tue Feb 04 00:00:00 MST 2020)

Very professional. Dr. James took his time to explain in detail what he was seeing and answered all my questions. I was impressed!


StarStarStarStarStar Estefania is a fantastic front end manager, and... —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

Estefania is a fantastic front end manager, and Dr. Leah rocks. Everytime I work with you guys I am fully satisfied


StarStarStarStarStar Dr. Duong is probably the best eye doctor I've ... —    (Patient since Wed Feb 02 00:00:00 MST 2022)

Dr. Duong is probably the best eye doctor I've seen, and that list is long. She is thorough. She explains what she's looking at and what her assessment is. Most importantly, she gets my prescription dialed in. Historically, that's not been the case. Thumbs up from me.


StarStarStarStarStar Very friendly staff and the doctor explained ev... —    (Patient since Wed Jul 05 00:00:00 MDT 2023)

Very friendly staff and the doctor explained everything very well


StarStarStarStarStar Uniquely all employees were extremely curious, ... —    (Patient since Mon Jul 26 00:00:00 MDT 2021)

Uniquely all employees were extremely curious, friendly and intensely committed to my care and wellbeing…….eyesitee


StarStarStarStarStar The staff is very friendly and very helpful. I... —    (Patient since Wed Jun 28 00:00:00 MDT 2023)

The staff is very friendly and very helpful. I hadn’t been there for a few years and it was even better than the last visit, which was also great.


StarStarStarStarStar On time,  —    (Patient since Tue Mar 19 00:00:00 MDT 2019)

On time, thorough exam clean room


StarStarStarStarStar Great service and very clear diagnosis. —    (Patient since Thu Jun 20 00:00:00 MDT 2019)

Great service and very clear diagnosis.


StarStarStarStarStar Thanks for your prompt service. I was concern... —    (Patient since Mon Jun 19 00:00:00 MDT 2023)

Thanks for your prompt service. I was concerned that I still had a contact in my right eye. The doctor’s exam was quick and thorough. Thanks very much. Bill Ogborn. DDS


StarStarStarStarStar Really appreciate Dr. Owens approach and profes... —    (Patient since Mon Nov 26 00:00:00 MST 2018)

Really appreciate Dr. Owens approach and professionalism. He takes the time to listen, answer questions and explain things thoroughly.


StarStarStarStarStar I so love and appriciate all the doctors and th... —    (Patient since Thu Jun 13 00:00:00 MDT 2019)

I so love and appriciate all the doctors and the staff. Only suggestion - office office ladies be more friendly and greet everyone as the arrive.


StarStarStarStarStar Very knowledgeable and attentive to my situatio... —    (Patient since Mon Feb 21 00:00:00 MST 2022)

Very knowledgeable and attentive to my situation.


StarStarStarStarStar Great service! Everyone helpful and knowledgeab... —    (Patient since Tue Dec 10 00:00:00 MST 2019)

Great service! Everyone helpful and knowledgeable and no waiting!


StarStarStarStarStar Friendly, efficient, competent  —    (Patient since Wed Jan 09 00:00:00 MST 2019)

Friendly, efficient, competent


StarStarStarStarStar Very friendly and knowledgeable staff! I apprec... —    (Patient since Fri Dec 03 00:00:00 MST 2021)

Very friendly and knowledgeable staff! I appreciate everyone’s genuine care and attention.


StarStarStarStarStar Prompt, informative, friendly, helpful and all ... —    (Patient since Wed Jul 24 00:00:00 MDT 2019)

Prompt, informative, friendly, helpful and all around great experience.


StarStarStarStarStar I was very happy with the respect and courtesy ... —    (Patient since Wed Jun 07 00:00:00 MDT 2023)

I was very happy with the respect and courtesy of the staff.


StarStarStarStarStar Very friendly, knowledgable and thorough  —    (Patient since Tue Jan 26 00:00:00 MST 2021)

Very friendly, knowledgable and thorough


StarStarStarStarStar Everyone at Vail Vision is professional, effici... —    (Patient since Mon Oct 15 00:00:00 MDT 2018)

Everyone at Vail Vision is professional, efficient and friendly. They have an amazing variety of products that should easily satisfy anyone who is looking for eye care.


StarNo StarNo StarNo StarNo Star The doctor made us feel bad about our questions... —    (Patient since Thu Mar 30 00:00:00 MDT 2023)

The doctor made us feel bad about our questions.


StarStarStarStarStar I have always had great experiences with the st... —    (Patient since Thu Feb 13 00:00:00 MST 2020)

I have always had great experiences with the staff at Vail Vision. I've had some incredibly challenging eye issues and the Doctors and staff are always supportive and friendly.


StarStarStarStarStar Got me in right away. Dr. Holland is outstandin... —    (Patient since Thu Sep 19 00:00:00 MDT 2019)

Got me in right away. Dr. Holland is outstanding!!


StarStarStarStarStar Dr. James was wonderful! He was atten & explain... —    (Patient since Fri Jun 02 00:00:00 MDT 2023)

Dr. James was wonderful! He was attentive & explained everything to me! Staff was amazing as well!


StarStarStarStarStar Exemplary Eye Examination! —    (Patient since Tue May 30 00:00:00 MDT 2023)

Very impressed by eye examination and the expertise of all staff! Highly recommend!


StarStarStarStarStar Great Experience —    (Patient since Thu Aug 13 00:00:00 MDT 2020)

Professional, helpful and kind doctors and staff


StarStarStarStarStar Lindsey is the best. She helped me out my conta... —    (Patient since Thu Aug 13 00:00:00 MDT 2020)

Lindsey is the best. She helped me out my contacts in and I really appreciate her!!


StarStarStarStarStar Very prompt and my Dr. really listens to me! —    (Patient since Wed Jan 29 00:00:00 MST 2020)

Very prompt and my Dr. really listens to me!


StarStarStarStarStar Everything was great as always!  —    (Patient since Fri Apr 23 00:00:00 MDT 2021)

Everything was great as always!


StarStarStarStarStar Dr. Lindsey  —    (Patient since Tue May 16 00:00:00 MDT 2023)

Dr. Lindsey was so kind & welcoming. She explained my eye condition & what caused it…. As she explained my condition, I could see how much she loves being a optometrist/ophthalmologist. I usually skip on going to the eye doctor, but Dr. Lindsey’s kind manners will make me schedule my next yearly exam.


StarStarStarStarStar  —    (Patient since Thu Aug 27 00:00:00 MDT 2020)

Friendly, helpful, and knowledgeable.


StarStarStarStarStar Great staff, very informative and friendly.  —    (Patient since Tue Mar 07 00:00:00 MST 2023)

Great staff, very informative and friendly.


StarStarStarStarStar I've been a patient/customer of Vail Vision sin... —    (Patient since Thu Feb 25 00:00:00 MST 2021)

I've been a patient/customer of Vail Vision since moving to the Valley in 1996. I've always had good experiences with the staff and have always appreciated the large selection of eye wear. The Doctor I saw on Wednesday (Lindsey) was fantastic.


StarStarStarStarStar Dr Owens is very thorough —    (Patient since Tue Jan 08 00:00:00 MST 2019)

Dr Owens is very thorough and explains everything to me so I can understand.


StarStarStarStarStar  —    (Patient since Thu Dec 19 00:00:00 MST 2019)

Dr. Holland and the front desk team are always great! Courteous, kind, and willing to take the time to explain things clearly. I couldn't ask for better service!


StarStarStarStarStar I like Dr. Holland very much. Top notch. —    (Patient since Thu Nov 29 00:00:00 MST 2018)

I like Dr. Holland very much. Top notch.


StarStarStarStarStar Friendly staff and Doctors  —    (Patient since Sat Jul 27 00:00:00 MDT 2019)

Friendly staff and Doctors


StarStarStarStarStar Great experience —    (Patient since Tue Sep 10 00:00:00 MDT 2019)

Staff very friendly. Dr Holland was very kind and informative. She listened to and addressed my concerns. Discussed options and why. Great experience.


StarStarStarStarStar  —    (Patient since Mon Dec 18 00:00:00 MST 2017)

Dr. Holland is Fantastic as well her nurse. She is taking really very good care of her patients. Highly recommend her if you looking for vision doctor.


StarStarStarStarStar Everyone was super nice and informative.  —    (Patient since Mon May 01 00:00:00 MDT 2023)

Everyone was super nice and informative.


StarStarStarStarStar Excellent Experience —    (Patient since Mon May 01 00:00:00 MDT 2023)

Excellent first experience seeing Dr. Jonathan Owens. Explained procedures well and answered all my questions.


StarStarStarStarStar Dr Lindsay Holland is a complete professional! ... —    (Patient since Wed Mar 20 00:00:00 MDT 2019)

Dr Lindsay Holland is a complete professional! So personable, a great listener, and very clear in her descriptions.


StarStarStarStarStar Dr James is excellent and the whole team does a... —    (Patient since Sat Jun 08 00:00:00 MDT 2019)

Dr James is excellent and the whole team does a great job!


StarStarStarStarStar  —    (Patient since Sat Jun 08 00:00:00 MDT 2019)

The doctor and staff were excellent, with a detailed analysis of my eyes.


StarStarStarStarStar Friendly, efficient, professional. —    (Patient since Wed Jan 08 00:00:00 MST 2020)

Friendly, efficient, professional.


StarStarStarStarStar Professional and personable doctors and staff. ... —    (Patient since Fri Jan 17 00:00:00 MST 2020)

Professional and personable doctors and staff. You feel like your appointment is important and you’re not just a number. Wonderful experience every time.


StarStarStarStarStar The best of the best care! —    (Patient since Thu Dec 12 00:00:00 MST 2019)

The best of the best care!


StarStarStarStarStar Very friendly and helpful. Yet also professiona... —    (Patient since Thu Apr 20 00:00:00 MDT 2023)

Very friendly and helpful. Yet also professional and have lots of choices for frames. Also I was assisted by Brisa who was very honest and helpful. Thanks


StarStarStarStarStar Dr. Holland is the BEST! She really takes the ... —    (Patient since Mon Apr 12 00:00:00 MDT 2021)

Dr. Holland is the BEST! She really takes the time to address your concerns.


StarStarStarStarStar Very professional and informed —    (Patient since Wed Apr 19 00:00:00 MDT 2023)

Very professional and informative


StarStarStarStarStar I was treated really well and very profesionaly... —    (Patient since Tue Apr 18 00:00:00 MDT 2023)

I was treated really well and very profesionaly thank you


StarStarStarStarStar Prompt, knowledgeable, professional and friendl... —    (Patient since Wed Jun 19 00:00:00 MDT 2019)

Prompt, knowledgeable, professional and friendly service


StarStarStarStarStar the staff is very friendly and the doctors are ... —    (Patient since Wed Dec 05 00:00:00 MST 2018)

the staff is very friendly and the doctors are very accommodating


StarStarStarStarStar Wonderful assistance picking out and fitting ne... —    (Patient since Mon Jan 27 00:00:00 MST 2020)

Wonderful assistance picking out and fitting new frames


StarStarStarStarStar Great exam highly recommend —    (Patient since Sat Jan 19 00:00:00 MST 2019)

Dr spent a good amount of time with me and explained everything and answered all my questions


StarStarStarStarStar Dr James —    (Patient since Wed Jul 31 00:00:00 MDT 2019)

Dr James was friendly and professional


StarStarStarStarStar Everyone was super welcoming, friendly, and pro... —    (Patient since Wed Apr 12 00:00:00 MDT 2023)

Everyone was super welcoming, friendly, and professional. Great selection of frames in store. Would definitely recommend Vail Vision!


StarStarStarStarStar Great service, everyone was very friendly and h... —    (Patient since Mon Apr 10 00:00:00 MDT 2023)

Great service, everyone was very friendly and helpful. I will be back!


StarStarStarStarStar  —    (Patient since Mon May 04 00:00:00 MDT 2020)

Staff is friendly and efficient


StarStarStarStarStar Great service! Doc answered all questions with ... —    (Patient since Fri Oct 25 00:00:00 MDT 2019)

Great service! Doc answered all questions with patience and knowledge.


StarStarStarNo StarNo Star Dry Eye advice… —    (Patient since Tue May 25 00:00:00 MDT 2021)

Dr. James suggested that I try a product called Pataday for dry eye issues. (I also have Fuchs Dystrophy). He mentioned it might take a few days to work as it should. I used the twice daily drop prescription having used for last 2 days. Unfortunately, so far this product caused some blurriness, a bit of sensitivity to light and some discomfort. I will try again today for the third day, but now that I think about it, I should’ve asked him how many days should I use it before I just discontinue continue if it’s causing issues. Heads up for the next guy😎


StarStarStarStarStar The entire experience was pleasant. The staff w... —    (Patient since Wed Apr 05 00:00:00 MDT 2023)

The entire experience was pleasant. The staff were all so kind and welcoming.


StarStarStarStarStar Dr James is always attentive and thorough —    (Patient since Mon Feb 11 00:00:00 MST 2019)

Dr James is always attentive and thorough


StarStarStarStarStar Everyone was great and very helpful. —    (Patient since Wed May 15 00:00:00 MDT 2019)

Everyone was great and very helpful.


StarStarStarStarStar It’s always a Great experience at the Eye Dr  —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

It’s always a Great experience at the Eye Dr


StarStarStarStarStar Dr. Owens was very thorough and knowledg... —    (Patient since Thu Jun 13 00:00:00 MDT 2019)

Dr. Owens was very thorough, kind and knowledgeable. The staff is always friendly and helpful and what is really nice, is that they remember you. I have been going there for many years and while I miss Dr. Page, I am grateful that they are here in the valley and in Denver.


StarStarStarNo StarNo Star Local  —    (Patient since Thu Jul 23 00:00:00 MDT 2020)

locally it is the only place you can really go in the Valley


StarStarStarStarStar Outstanding and professional beyond measure. —    (Patient since Mon Oct 31 00:00:00 MDT 2022)

Outstanding and professional beyond measure.


StarStarStarStarStar Everyone is professional, knowledgeable, and ta... —    (Patient since Mon Nov 09 00:00:00 MST 2020)

Everyone is professional, knowledgeable, and takes the time to explain the exam.


StarStarStarStarStar thanks for the same day attention ! —    (Patient since Mon Mar 27 00:00:00 MDT 2023)

thanks for the same day attention !


StarStarStarStarStar Great service, they were able to work with my s... —    (Patient since Tue Sep 17 00:00:00 MDT 2019)

Great service, they were able to work with my schedule and get me an appointment that worked perfect for me. All in all great experience every time.


StarStarStarStarStar Thank you!  —    (Patient since Tue Dec 11 00:00:00 MST 2018)

Dr. James has been my doctor for several years. He is incredibly thorough and explains all of the details of my eye health every year. He has been incredibly helpful in fitting my contacts and making sure that my near, mid and distant vision are adjusted appropriately with my contacts. The women at the front desk are very thorough, efficient and professional. My glasses fitting was done flawlessly. Thank you!


StarStarStarStarNo Star Could I get the PD? —    (Patient since Wed Jan 30 00:00:00 MST 2019)

You but expensive glasses here and they then give you the prescription, but then the essentials like the PD aren’t included- it’s like pulling teeth to get that- why do I have to ask every time? Otherwise this office is friendly and they look at improving vision for patients like finding different contacts to try, etc. I like that aspect.


StarStarStarStarStar Dr. James is patient, thorough and professional... —    (Patient since Tue Dec 10 00:00:00 MST 2019)

Dr. James is patient, thorough and professional. I have trusted him with my vision for years.


StarStarStarStarStar This was my first experience at Vail Vision. T... —    (Patient since Tue Mar 21 00:00:00 MDT 2023)

This was my first experience at Vail Vision. The front desk staff were very friendly and all the technicians were extremely professional and efficient. Dr. Owens was also very professional and answered all my questions in the course of my annual exam.


StarStarStarStarNo Star Time to obtain appoinments lengthy.  —    (Patient since Tue Nov 12 00:00:00 MST 2019)

Time to obtain appointments lengthy.


StarStarStarStarStar Dr. James is the very best!! —    (Patient since Tue Dec 18 00:00:00 MST 2018)

Dr. James is the very best!!


StarStarStarStarStar Dr. James is always friendly and informative. H... —    (Patient since Mon Feb 15 00:00:00 MST 2021)

Dr. James is always friendly and informative. He has the ability to thoroughly explain complex subjects and takes all the time I need to help me understand my vision issues. And the front of the house staff is always friendly and professional. They know their stuff!


StarStarStarStarStar Dr. Owens did an excellent job of explaining my... —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Dr. Owens did an excellent job of explaining my eye situation


StarStarStarStarStar Great, helpful, and kind staff!  —    (Patient since Tue Mar 07 00:00:00 MST 2023)

Great, helpful and kind staff!


StarStarStarStarStar Great staff... —    (Patient since Mon Nov 09 00:00:00 MST 2020)

Dr Owens was great! He took the time to listen, answer questions and recommend something new to help my vision.


StarStarStarStarStar Professionalism of Dr. James and support staff.... —    (Patient since Thu Feb 07 00:00:00 MST 2019)

Professionalism of Dr. James and support staff.


StarStarStarStarStar Dr Holland was incredible! She explained everyt... —    (Patient since Fri Feb 24 00:00:00 MST 2023)

Dr Holland was incredible! She explained everything thoroughly and easy to understand. I had such a great experience!!


StarStarStarStarStar Wonderful experience all around!  —    (Patient since Thu Feb 23 00:00:00 MST 2023)

Wonderful experience all around!


StarStarStarStarStar Dr. Lindsey Holland was really friendly, person... —    (Patient since Mon Nov 21 00:00:00 MST 2022)

Dr. Lindsey Holland was really friendly, personable, knowledgeable, patient, and informative.


StarStarStarStarStar Top notch from start to finish —    (Patient since Mon Aug 03 00:00:00 MDT 2020)

Great customer service at the front desk. Vision tech very professional. And love Dr. Holland—super smart yet can communicate clearly in “plain speak “, and very personable.


StarStarStarStarStar Very friendly staff and Dr. Efficient and prof... —    (Patient since Wed Feb 22 00:00:00 MST 2023)

Very friendly staff and Dr. Efficient and professional. Dr took time to explain in detail concerns and issues. Asked what worked for me vs here’s what you need to do. Much appreciated.


StarStarStarStarNo Star Great service and great facility. Even w/ insu... —    (Patient since Wed Jan 09 00:00:00 MST 2019)

Great service and great facility. Even w/ insurance it is very pricey.


StarStarStarStarStar Optomitrist is great, tech was great. I should... —    (Patient since Mon Oct 11 00:00:00 MDT 2021)

Optomitrist is great, tech was great. I should have been informed prior to services what costs are not covered by Medicare. Especially because I may have wanted to wait for the refraction to be done after I use the recommended Mira ointment.


StarStarStarStarStar Seen immediately and details explained com —    (Patient since Wed Aug 11 00:00:00 MDT 2021)

Seen immediately and details explained completely


StarStarStarStarStar Dr. Owens was great!  —    (Patient since Tue Feb 14 00:00:00 MST 2023)

Dr. Owens was great! He was super friendly and thorough and made me feel comfortable knowing I was getting the best care. The rest of the staff was also incredibly helpful in finding me frames that I like because I'm very picky and she picked out the perfect pair.


StarStarStarStarStar Everything was handled on a timely basis and I ... —    (Patient since Fri Apr 16 00:00:00 MDT 2021)

Everything was handled on a timely basis and I got a no pressure visions prescription update. Also, I appreciated the two recommendations on how to treat a vision issue I was having (it works!). Plus, they tightened my glasses!


StarStarStarStarStar everyone was so kind and lovely! the service w... —    (Patient since Fri Feb 10 00:00:00 MST 2023)

everyone was so kind and lovely! the service was amazing and it felt like going to a friends office


StarStarStarStarStar Dr. Lindsey Holland is the best eye doctor ever... —    (Patient since Mon Jan 24 00:00:00 MST 2022)

Dr. Lindsey Holland is the best eye doctor ever.


StarStarStarStarStar My 1st visit & assigned to Dr James. I’ve worke... —    (Patient since Wed Feb 08 00:00:00 MST 2023)

My 1st visit & assigned to Dr James. I’ve worked in the healthcare field for 40 years and I must say he was excellent. He made me feel that I was his most important patient. I will always request Dr James.


StarStarStarStarStar It is always an easy appointment. Everyone is ... —    (Patient since Wed Nov 28 00:00:00 MST 2018)

It is always an easy appointment. Everyone is friendly and informative.


StarStarStarStarStar 1st Class Service and Physicians. Highly recomm... —    (Patient since Mon Nov 19 00:00:00 MST 2018)

1st Class Service and Physicians. Highly recommend!


StarStarStarStarStar Dr. Leah Duong is amazing. She explained things... —    (Patient since Mon Apr 22 00:00:00 MDT 2019)

Dr. Leah Duong is amazing. She explained things clearly and listens carefully. Very highly recommended!


StarStarStarStarStar Dr. Owens —    (Patient since Tue Jan 08 00:00:00 MST 2019)

Dr. Owens is the best. He always takes time to listen to my issues and provides easy to understand explanations.


StarStarStarStarStar on time appointment - Dr. James very hepful —    (Patient since Wed Oct 24 00:00:00 MDT 2018)

on time appointment - Dr. James very helpful


StarStarStarStarStar Stephanie was very knowledgeable, helpful, and ... —    (Patient since Fri Aug 20 00:00:00 MDT 2021)

Stephanie was very knowledgeable, helpful, and friendly.


StarStarStarStarStar Great staff! Friendly and knowledgeable.  —    (Patient since Wed Jan 11 00:00:00 MST 2023)

Great staff! Friendly and knowledgeable.


StarStarStarStarStar Doctor excellent, staff excellent, office very ... —    (Patient since Mon Jan 04 00:00:00 MST 2021)

Doctor excellent, staff excellent, office very comfortable, seen on time.


StarStarStarStarStar Everyone was so nice and helpful. The experienc... —    (Patient since Fri Mar 26 00:00:00 MDT 2021)

Everyone was so nice and helpful. The experience was seamless and I left happy. Doctor was very responsive to my needs and listened and he provided all the information needed.


StarStarStarStarStar Everyone was very friendly, efficient and honor... —    (Patient since Wed Jan 04 00:00:00 MST 2023)

Everyone was very friendly, efficient and honored my insurance. I never felt pressured to buy something I didn't need and left feeling very good about the visit. Can't wait for my new glasses to get here.


StarStarStarStarStar Always curious and flexible with appointments. ... —    (Patient since Tue May 26 00:00:00 MDT 2020)

Always curious and flexible with appointments.


StarStarStarStarStar Excellent experience. My new eye team! —    (Patient since Thu Jan 05 00:00:00 MST 2023)

The team was great. I was super impressed with Dr Leah. She explained everything at a layman's level. Their standard procedure during the eye exam were things that I had never has done during previous eye exams. It was definitely a better and more complete check of my eyes. I have found my forever eye dr.


StarStarStarStarStar I've never had a more accurate or caring eye do... —    (Patient since Wed Sep 11 00:00:00 MDT 2019)

I've never had a more accurate or caring eye doc than Matthew James. He is very excellent. Please tell him I said this. Also, Lori and staff and been extremely responsive. I'm a fan


StarStarStarStarStar The staff and Dr. Owen are compassionate, knowl... —    (Patient since Wed Oct 23 00:00:00 MDT 2019)

The staff and Dr. Owen are compassionate, knowledgeable and caring. I did have to wait for quite a while which is why I gave them a 9 instead of a 10.


StarStarStarStarStar Happy Customer!  —    (Patient since Tue Jan 03 00:00:00 MST 2023)

It was my first time having a full eye exam since I was small and I was very pleased with the service! They are very friendly and very professional and help you choose the right frames that suit you the best!! Definitely would recommend people to come here!


StarStarStarStarStar Urgent care —    (Patient since Wed Apr 24 00:00:00 MDT 2019)

They got me right in when I got a chemical burn on my cornea and fixed me up


StarStarStarStarStar I definitely recommend Vail Vision —    (Patient since Mon Nov 30 00:00:00 MST 2020)

Making the appoint was easy and the front desk staff was very pleasant. The technician and Dr. James were professional, friendly, and made the experience seamless.


StarStarStarStarStar They got me in to see an optometrist that same ... —    (Patient since Wed Dec 21 00:00:00 MST 2022)

They got me in to see an optometrist that same day for a worrisome problem.


StarStarStarStarStar Full service and full spectrum of eye care - an... —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

Full service and full spectrum of eye care - and local. The office continues to increase the level of professionals we need here in the Valley. Thank you Dr. Owens.


StarStarStarStarStar Efficient and professional —    (Patient since Thu Oct 10 00:00:00 MDT 2019)

Efficient and professional


StarStarStarStarStar Dr. James did an excellent job of bringing me w... —    (Patient since Thu Nov 11 00:00:00 MST 2021)

Dr. James did an excellent job of bringing me with him in his process.


StarStarStarNo StarNo Star Overly expensive and gave me incorrect price fo... —    (Patient since Thu Jun 13 00:00:00 MDT 2019)

Overly expensive and gave me incorrect price for contacts 2 different times.


StarStarStarStarStar Excellent efficient service, friendly and compe... —    (Patient since Thu Dec 20 00:00:00 MST 2018)

Excellent efficient service, friendly and competent staff and Dr. Owens is wonderful, spends time discussing my unique needs and gives excellent guidance and advice!!


StarStarStarStarStar Love all the staff at Vail Vision! —    (Patient since Mon Nov 19 00:00:00 MST 2018)

Love all the staff at Vail Vision! My entire family are patients; starting with my parents all the way to their great grand children! The caring and compassionate team are great!


StarStarStarStarStar Recently I came to see my previous optometrist ... —    (Patient since Tue Jul 02 00:00:00 MDT 2019)

Recently I came to see my previous optometrist Dr Owens as an optometrist in our new community had diagnosed me with macular degeneration. Dr Owens’ exam disproved this. He spent extra time with me detailing my results. I am so grateful for his level of skill and knowledge. I will travel the distance to continue to see him, it’s worth it!


StarStarStarStarStar Everyone is friendly and helpful.  —    (Patient since Tue Nov 09 00:00:00 MST 2021)

Everyone is friendly and helpful.


StarStarStarStarNo Star Please email detailed receipt thank you —    (Patient since Thu Aug 29 00:00:00 MDT 2019)

Please email detailed receipt thank you


StarStarStarStarStar He showed me an eye scan of the condition insid... —    (Patient since Tue Nov 29 00:00:00 MST 2022)

He showed me an eye scan of the condition inside my eye from five years ago, then showed me a current scan. I have never seen these scans. It really clears up why I was given the injections.


StarStarStarStarStar Your team rocks!  —    (Patient since Mon Oct 29 00:00:00 MDT 2018)

Your team rocks! Seriously, they cover every aspect of my eye care beyond my expectations. I would not consider going anywhere else and would travel great distances to keep this team for my eye care.


StarStarStarStarStar Dr. James was great. As always! —    (Patient since Tue Dec 10 00:00:00 MST 2019)

Dr. James was great. As always!


StarStarStarStarStar Best eye practice in the Valley! —    (Patient since Mon Oct 22 00:00:00 MDT 2018)

My family has been patients at Vail Vision for eight years. We get personal attention and excellent care. Vail Vision has a terrific network of world-class doctors when referrals are needed for specific situations. We are just delighted with the staff and the doctors!


StarStarStarStarStar Just completed a very thorough exam and it was ... —    (Patient since Tue May 19 00:00:00 MDT 2020)

Just completed a very thorough exam and it was all explained with suggestions.


StarStarStarStarStar All the staff are wonderful!!! —    (Patient since Thu Jan 16 00:00:00 MST 2020)

All the staff are wonderful!!!


StarStarStarStarStar Always a pleasure. Treated very nicely by ever... —    (Patient since Tue Sep 01 00:00:00 MDT 2020)

Always a pleasure. Treated very nicely by everyone.


StarStarStarStarStar Friendly staff, very professional doctors. They... —    (Patient since Wed Jun 01 00:00:00 MDT 2022)

Friendly staff, very professional doctors. They take the time to explain and to make sure you understand. Thorough examination


StarStarStarStarStar  —    (Patient since Thu May 23 00:00:00 MDT 2019)

There was very little wait time. Dr. Huang was very thorough and knowledgeabl. She explained everything and answered all my questions.


StarStarStarStarStar Great Office —    (Patient since Mon Sep 14 00:00:00 MDT 2020)

Everyone in the office is always very friendly, knowledgeable and professional. Dr. James is the very best eye physician. He takes the necessary time with patients, explains everything thoroughly and answers all questions.


StarStarStarStarStar Great service. Recommend you all the tome —    (Patient since Thu Sep 26 00:00:00 MDT 2019)

Great service. Recommend you all the time


StarStarStarStarStar Great team!  —    (Patient since Mon Oct 21 00:00:00 MDT 2019)

Great team! They consistently provide thorough and friendly care.


StarStarStarStarStar Knowledgeable, explained everything she was doi... —    (Patient since Wed May 01 00:00:00 MDT 2019)

Knowledgeable, explained everything she was doing and why followed up on all the pictures and showed them to me


StarStarStarStarStar All staff are helpful, friendly,, knowledgeable... —    (Patient since Tue Jun 04 00:00:00 MDT 2019)

All staff are helpful, friendly,, knowledgeable and the office runs like a ship!


StarStarStarStarStar On time and professional. —    (Patient since Wed Dec 26 00:00:00 MST 2018)

On time and professional.


StarStarStarStarStar The Doctor and staff saw me quickly, accommodat... —    (Patient since Fri Oct 14 00:00:00 MDT 2022)

The Doctor and staff saw me quickly, accommodated my specific requests and offered me complete eyecare and vision solutions. Highly recommend.


StarNo StarNo StarNo StarNo Star No longer will be a customer of Vail Vision  —    (Patient since Thu Jul 30 00:00:00 MDT 2020)

I will not be coming to Vail Vision for my eye care needs any more. The doctor exams are top notch and my exam October 3rd, 2022 continued to be the high quality experience I have come to greatly appreciate at Vail Vision. I have often bought multiple pairs and sunglasses at my annual visits due to the quality of frames to choose from and the great attention to my needs in eyeware I have received from Vail Vision's opticians. I did not have the experience I expected from the great attention and care I received in previous visits. The interaction with the optician quickly turned negative. The optician disregarded the multi-focal prescription and asked if I wanted to order single vision. I had to advocate for what the doctor prescribed. The optician left me to look for frames on my own which was a departure from my previous experience of opticians guiding me through several options. The optician spoke from her desk that I should be looking in the back of the store for frames my insurance would cover instead of the premium eyeware area I was and usually shop in. The optician finally came over to see if she could help me find frames. I told her I was looking for frames to fit the multi-focal prescription. I was having to know what I needed which was adding up to more concern that I was not in good hands. After I found frames on my own the optician began writing up my ticket and I explained what I need in a lens and the optician disregarded me. She either did not understand my question/request or did not care and proceeded to tell me what I needed with no explanation as to why it was counter to my request. I tried to get clarification but she just offered to get me a new optician. At this point, I told her I was no longer comfortable with purchasing the frames and I needed to simply pay for my exam.


StarStarStarStarStar Great service, caring doctors, immediate respon... —    (Patient since Thu Oct 25 00:00:00 MDT 2018)

Great service, caring doctors, immediate response


StarStarStarStarStar Quick getting in and Dr. Holland is great!  —    (Patient since Tue Sep 03 00:00:00 MDT 2019)

Quick getting in and Dr. Holland is great!


StarStarStarStarStar Dr. Owens is the best! —    (Patient since Fri Apr 26 00:00:00 MDT 2019)

I have great confidence in Dr. Owens . . . but he is the only doctor that I feel comfortable with


StarStarStarStarStar The staff is very friendly and Dr. James has be... —    (Patient since Thu Feb 13 00:00:00 MST 2020)

The staff is very friendly and Dr. James has been amazing with all my eye issues.


StarStarStarStarStar Great visit for my daughters first glasses... —    (Patient since Wed Sep 14 00:00:00 MDT 2022)

The doctor was very friendly and attentive towards my daughter. All staff were friendly and attentive and informative.


StarStarStarStarStar Friendly atmosphere and wonderful staff. —    (Patient since Thu Dec 12 00:00:00 MST 2019)

Friendly atmosphere and wonderful staff.


StarStarStarStarStar Professionalism of Dr. James —    (Patient since Thu Feb 07 00:00:00 MST 2019)

Professionalism of Dr. James


StarStarStarStarStar super high tech, very professional —    (Patient since Thu Sep 08 00:00:00 MDT 2022)

super high tech, very professional


StarStarStarStarStar Great Experience —    (Patient since Wed Nov 13 00:00:00 MST 2019)

I did not have to wait too long for an appointment, the check in process was easy and my visit with Doctor James was great. He took the time to listen to my concerns and answered all of my questions.


StarStarStarStarStar I was traveling from out of state when I develo... —    (Patient since Mon Aug 29 00:00:00 MDT 2022)

I was traveling from out of state when I developed a problem with my right eye. I was able to make an appointment the same day and the staff there were excellent In diagnosing the problem and doing the necessary administrative work to get me scheduled for surgery at a Retinal center the same day. I cannot speak highly enough of doctors Matt James and Johnathan Owens. They explained to me in great detail what the problem was and what needed to be done to solve the problem. I have to express the feeling that I was treated and talked to like I was a member of their family. The front desk staff went above and beyond to find me a surgeon to deal with my problem. For someone traveling out of state that is very reassuring. All in all I'm very happy I went to Vail vision that morning. I cannot express enough my thanks to everyone there.


StarStarStarStarStar Great doctor very professional and accommodati... —    (Patient since Tue Jul 28 00:00:00 MDT 2020)

Great doctor very professional and accommodating.


StarStarStarStarStar it was great for Dr James to fit me in last min... —    (Patient since Thu Mar 28 00:00:00 MDT 2019)

it was great for Dr James to fit me in last minute. I'm following his prescription and it's working beautifully. thanks so much. Ann


StarStarStarStarStar The office is super pleasant, and the staff is ... —    (Patient since Thu Oct 03 00:00:00 MDT 2019)

The office is super pleasant, and the staff is unbelievably friendly and supportive


StarStarStarStarStar Warren Review. —    (Patient since Tue Jan 08 00:00:00 MST 2019)

The staff is very courteous, and Dr. Owens is the best!


StarStarStarStarStar Everything was timely and Dr. Yun was great! —    (Patient since Mon Nov 05 00:00:00 MST 2018)

Everything was timely and Dr. Yun was great!


StarStarStarStarStar I was extremely impressed with with the entire ... —    (Patient since Tue Aug 23 00:00:00 MDT 2022)

I was extremely impressed with with the entire staff at Vail Vision after my recent visit. Thank you Dr Duong and all!


StarStarStarStarStar Dr. was very congenial and informative. Answere... —    (Patient since Tue Aug 23 00:00:00 MDT 2022)

Dr. was very congenial and informative. Answered all questions, did not rush through everything.


StarStarStarStarStar Very friendly and helpful Staff. —    (Patient since Thu Aug 18 00:00:00 MDT 2022)

Very friendly and helpful Staff


StarStarStarStarStar The staff were friendly, accommodating and help... —    (Patient since Tue Aug 09 00:00:00 MDT 2022)

The staff were friendly, accommodating and helpful. Dr Holland is through, patient, and sooo pleasant……I highly recommend.


StarStarStarStarStar Dr. Leah Duong was very pleasant, knowledgeable... —    (Patient since Fri Dec 14 00:00:00 MST 2018)

Dr. Leah Duong was very pleasant, knowledgeable and great to work with, with good advice, too. The office and everyone there was pleasant and accommodating. An easy, good experience overall.


StarStarStarStarStar Questions answered —    (Patient since Tue Jun 04 00:00:00 MDT 2019)

I was very impressed with the depth of knowledge Dr Owens shared in response to my questions about my prescription and my current glasses.


StarStarStarStarStar First time seeing dr Jane’s. Very thorough.  —    (Patient since Wed Feb 27 00:00:00 MST 2019)

First time seeing dr Jane’s. Very thorough.


StarStarStarStarStar Everyone was welcoming, friendly and profession... —    (Patient since Tue Jul 26 00:00:00 MDT 2022)

Everyone was welcoming, friendly and professional. It was my first experience with Dr. Holland and Vail Vision. I am extremely happy that I made the change to them and look forward to my next appointment.


StarStarStarStarStar Knowledgeable, efficient and pleasant personnel... —    (Patient since Wed Mar 27 00:00:00 MDT 2019)

Knowledgeable, efficient and pleasant personnel.


StarStarStarStarStar Overall a great experience.  —    (Patient since Mon Feb 25 00:00:00 MST 2019)

Overall a great experience.


StarStarStarStarStar Style in the eye  —    (Patient since Fri Apr 19 00:00:00 MDT 2019)

It was so wonderful to be able to get in the day I called and I love this place all the staff and doctors are spot on !!!


StarStarStarStarStar Leah is a phenomenal doctor.Estefania is grac... —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

Leah is a phenomenal doctor. Estefania is gracious, competent and runs the front of the business so well.


StarStarStarStarStar They got me in day I called. Excellent and pro... —    (Patient since Sat Feb 01 00:00:00 MST 2020)

They got me in day I called. Excellent and professional service. I trust their doctors and staff to care for my eye health.


StarStarStarStarStar Excellent doctors and front desk service. —    (Patient since Sat Jan 26 00:00:00 MST 2019)

Excellent doctors and front desk service.


StarStarStarStarStar Excellent experience! Got lots of new ideas to ... —    (Patient since Tue Sep 03 00:00:00 MDT 2019)

Excellent experience! Got lots of new ideas to help with dry eyes.


StarStarStarStarStar The process is very professional and easy. —    (Patient since Tue Jul 09 00:00:00 MDT 2019)

The process is very professional and easy.


StarStarStarStarStar  —    (Patient since Tue Jul 09 00:00:00 MDT 2019)

Dr James picks up where Dr Page left off when he "fully" retired. He explains what is going on and you don't feel like he's rushing to get to his next patient.


StarStarStarStarStar Dr. James is very thorough and reviews and expl... —    (Patient since Wed Jun 05 00:00:00 MDT 2019)

Dr. James is very thorough and reviews and explains my film in a simple manner.


StarStarStarStarStar Great office! —    (Patient since Thu Mar 11 00:00:00 MST 2021)

Vail vision is the best in the valley, been a patient for two years now, they are very flexible, take my insurance, and are super friendly. Always a pleasure.


StarStarStarStarStar Excellent staff.......... —    (Patient since Wed Jun 29 00:00:00 MDT 2022)

Excellent staff..........


StarStarStarStarStar Staff are always very pleasant and welcoming, d... —    (Patient since Fri Aug 28 00:00:00 MDT 2020)

Staff are always very pleasant and welcoming, dr. Matthew is great and explains the situation extremely simply and calmly, keep up the good work all!!


StarStarStarStarStar You all are great ! Fantastic Dr Lindsey hollan... —    (Patient since Tue Jun 28 00:00:00 MDT 2022)

You all are great ! Fantastic Dr Lindsey holland was great answering questions and very helpful with information on new contacts. Also front desk helping with glasses that i needed since i broke the other pair.


StarStarStarStarStar This was my first time seeing Dr. Holland & she... —    (Patient since Mon Jan 28 00:00:00 MST 2019)

This was my first time seeing Dr. Holland & she was very nice & patient with me and answered all my questions!


StarStarStarStarStar Very professional. The glasses are gr —    (Patient since Tue Jun 07 00:00:00 MDT 2022)

Very professional. The glasses are great


StarStarStarStarStar The staff was extremely professional and knowle... —    (Patient since Wed Jun 22 00:00:00 MDT 2022)

The staff was extremely professional and knowledgeable. I would recommend this service.


StarStarStarStarNo Star Generally Vail Vision and its staff are friendl... —    (Patient since Wed Dec 26 00:00:00 MST 2018)

Generally Vail Vision and its staff are friendly and professional. The past couple years I have needed to reach out to them to schedule my annual appointment rather than them sending me a reminder.


StarStarStarStarStar I called in the morning, got an appointment for... —    (Patient since Mon Jun 20 00:00:00 MDT 2022)

I called in the morning, got an appointment for same afternoon, Dr. Duong is wonderful! The girls at the front desk were welcoming & so pleasant.


StarStarStarStarStar I had a foreign body in my eye and this appoint... —    (Patient since Fri Jun 17 00:00:00 MDT 2022)

I had a foreign body in my eye and this appointment was scheduled as an emergency as the office had no appointments available but didn't want me to go an entire weekend without being helped. They squeezed me in, were able to look at affected eye and provide badly needed consult and medication for my eye. They are the best vision clinic I have been to in about 50 years!


StarStarStarStarStar I can’t remember the name of the young lady who... —    (Patient since Tue Dec 10 00:00:00 MST 2019)

I can’t remember the name of the young lady who checked my eyes prior to seeing Dr. James but she was so pleasant. Erica helped me pick out my frames and she was so friendly and knowledgeable. I really had a great experience. Dr. James was also great. Very easy to talk to.


StarStarStarStarStar Dr. Lindsey Holland..very knowledgeable, very ... —    (Patient since Mon Jun 13 00:00:00 MDT 2022)

Dr. Lindsey Holland..very knowledgeable, very thorough, very communicative


StarStarStarStarStar I’ve been going to Vail Vision for 20 years. Dr... —    (Patient since Tue May 26 00:00:00 MDT 2020)

I’ve been going to Vail Vision for 20 years. Dr. page, now Dr. Owen, and Dr. Holland. She was through and pleasant to talk with. Answering all of my questions.


StarStarStarStarStar Always awesome. Always professional. Very thro... —    (Patient since Fri Jun 19 00:00:00 MDT 2020)

Always awesome. Always professional. Very through with the exams


StarStarStarStarStar Professional and very capable service. On time... —    (Patient since Thu Mar 28 00:00:00 MDT 2019)

Professional and very capable service. On time with good scheduling. i would highly recommend Dr James.


StarStarStarStarStar Dr. Holland and was very thorough, explained th... —    (Patient since Thu Nov 15 00:00:00 MST 2018)

Dr. Holland and was very thorough, explained things well and really cared about helping me with my vision issues.


StarStarStarStarStar Dr. Holland is very attentive, insightful, help... —    (Patient since Fri Apr 16 00:00:00 MDT 2021)

Dr. Holland is very attentive, insightful, helpful and has great communication skills/talent for her role.


StarStarStarStarStar Wonderful staff and doctor.  —    (Patient since Tue Oct 15 00:00:00 MDT 2019)

Wonderful staff and doctor.


StarStarStarStarStar I like vail vision treatment is good and frendl... —    (Patient since Thu Aug 01 00:00:00 MDT 2019)

I like vail vision treatment is good and frendly


StarStarStarStarStar Greeted when entering. Friendly and professiona... —    (Patient since Mon May 13 00:00:00 MDT 2019)

Greeted when entering. Friendly and professional staff.


StarStarStarStarStar The front office staff at Vail Vision is and ha... —    (Patient since Mon Mar 11 00:00:00 MDT 2019)

The front office staff at Vail Vision is and has always been tremendous. When Stephania answers the phone you can be assured that everything you need will be handled quickly and efficiently. Kandi is terrific at assisting with the selection of glasses. She is patient and fun and has a sense of style. Dr. James is so kind and friendly and he consistently takes time to answer all of his patient's questions. As long as I live in Eagle County I will always go to Vail Vision for my family's vision needs.


StarStarStarStarStar 6 month checkup  —    (Patient since Tue May 19 00:00:00 MDT 2020)

Always easy - little or no wait. Dr. Was very informative in explaining what was observed and what they were checking for.


StarStarStarStarStar Friendly, efficient staff.  —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Friendly, efficient staff.


StarStarStarStarStar Great examination Very pleased —    (Patient since Mon Oct 15 00:00:00 MDT 2018)

Great examination Very pleas


StarStarStarStarStar Very easy to follow up on my visit to Vail ER. ... —    (Patient since Tue May 10 00:00:00 MDT 2022)

Very easy to follow up on my visit to Vail ER. Dr. Holland was most helpful. Thanks.


StarStarStarStarStar Dr. Duong did a great job explaining everything... —    (Patient since Thu Sep 17 00:00:00 MDT 2020)

Dr. Duong did a great job explaining everything


StarStarStarStarStar Dr. Holland seemed very knowledgeable and helpf... —    (Patient since Sat Jun 06 00:00:00 MDT 2020)

Dr. Holland seemed very knowledgeable and helpful with all my questions. I was very pleased with my visit.


StarStarStarStarStar They're very friendly and helpful  —    (Patient since Tue Apr 23 00:00:00 MDT 2019)

They're very friendly and helpful


StarStarStarStarStar Dr Holland was excellent! —    (Patient since Tue Oct 08 00:00:00 MDT 2019)

Dr Holland was excellent!


StarStarStarStarStar Dr was very thorough and explained everything i... —    (Patient since Tue Aug 27 00:00:00 MDT 2019)

Dr was very thorough and explained everything in great detail. Thank you all for the great service and care!


StarStarStarStarStar Staff was helpful and friendly at all levels.... —    (Patient since Tue Apr 26 00:00:00 MDT 2022)

Staff was helpful and friendly at all levels. Dr. Lindsey answered every question I had; she was thorough in our conversation and delightful to talk to.


StarStarStarStarStar Vail Vision is a great place to get all your vi... —    (Patient since Fri Apr 08 00:00:00 MDT 2022)

Vail Vision is a great place to get all your vision needs met. The office staff are friendly and efficient. I did not need glasses but it looks like they have a huge selection if you are in need of new frames.


StarStarStarStarStar Amazing Staff —    (Patient since Tue Dec 21 00:00:00 MST 2021)

The doctor Holland is so humble and respectful. She really cares about my condition and help me with everything. Thank you Dr. Holland so good professional 👏.


StarStarStarStarStar Great experience, friendly and competent staff.... —    (Patient since Wed Jul 24 00:00:00 MDT 2019)

Great experience, friendly and competent staff.


StarStarStarStarStar Good experience at V... —    (Patient since Tue Nov 13 00:00:00 MST 2018)

I have almost always had a good experience at Vail Vision. Service is fairly prompt and it's so nice to be greeted immediately upon entering the office.


StarStarStarStarStar The doctor and staff were timely, I got in and ... —    (Patient since Thu Feb 28 00:00:00 MST 2019)

The doctor and staff were timely, I got in and out quickly with all my questions answered.


StarStarNo StarNo StarNo Star  —    (Patient since Wed Sep 23 00:00:00 MDT 2020)

I really liked Dr Dennis Page, but he retired. Previous visits were doubled billed and not filed with my vision insurance carrier; that was always a disappointing hassle to get resolved. Switched to CMM as soon as vision service available there.


StarStarStarStarStar Dr Holland is the absolute best Dr in any field... —    (Patient since Mon Oct 11 00:00:00 MDT 2021)

Dr Holland is the absolute best Dr in any field I’ve ever met!!


StarStarStarStarStar New doctor is so fantastic! —    (Patient since Wed Sep 23 00:00:00 MDT 2020)

New doctor is so fantastic!


StarStarStarStarStar Dr. James is an excellent vision professional. —    (Patient since Tue Dec 10 00:00:00 MST 2019)

Dr. James is an excellent vision professional.


StarStarStarStarStar The best vision center in the valley!  —    (Patient since Wed Mar 02 00:00:00 MST 2022)

Our family has tried several eye clinics in the valley and we all agree that Vail Vision is the best. Your administrative team is organized and knowledgeable. Not to mention, the medical staff is patient and happy to answer questions. Everyone at Vail Vision seems to genuinely care about patients. I am really impressed and happy to have finally found a great vision center locally.


StarStarStarStarStar Very professional staff, I always feel listened... —    (Patient since Sat Feb 23 00:00:00 MST 2019)

Very professional staff, I always feel listened to & taken care of.


StarStarStarStarStar Vail Vision was easy to schedule an appointment... —    (Patient since Wed Feb 23 00:00:00 MST 2022)

Vail Vision was easy to schedule an appointment, the office was extremely clean and I loved the doctor who examined my eyes.


StarStarStarStarStar Matt James always explains each aspect of the e... —    (Patient since Thu Jul 25 00:00:00 MDT 2019)

Matt James always explains each aspect of the eye at a layman's level. You leave knowing what needs to be done.


StarStarStarStarStar Best eye appointment ever —    (Patient since Thu Feb 24 00:00:00 MST 2022)

Best eye appointment ever. Staff was excellent and I appreciated the time the doctor took to explain the exam, and answer all questions I had.


StarStarStarStarStar My first time at Vail Vision. I had an exam and... —    (Patient since Wed Feb 23 00:00:00 MST 2022)

My first time at Vail Vision. I had an exam and will pick out glasses at a later date. Dr. Holland was very pleasant and thorough and explained everything very clearly. I would highly recommend Dr Holland and the team.


StarStarStarStarStar Knowledgeable, friendly, accommodating staff wh... —    (Patient since Wed Mar 27 00:00:00 MDT 2019)

Knowledgeable, friendly, accommodating staff who are also on a timely schedule. One doesn’t have to wait long.


StarStarStarStarStar Always great service and hospitality —    (Patient since Tue Jul 02 00:00:00 MDT 2019)

Always great service and hospitality


StarStarStarStarStar  —    (Patient since Wed Dec 12 00:00:00 MST 2018)

Great customer service. Staff is very pleasant and helpful. First time having Dr James. He was great and very informative regarding a vision issue I was having.


StarStarStarStarStar Highly recommend Dr. Holland! —    (Patient since Mon Feb 14 00:00:00 MST 2022)

This is my first year going to Vail Vision for my annual eye check-up seeing Dr. Holland. The front office was nice and prompt. I appreciated the thoroughness of the exam and the way Dr. Holland explained what everything meant (both for now and in the future) in terms I could understand. I did not feel rushed. The entire appointment was easy, thorough, educational and I'm looking forward to continuing to see Dr. Holland annually!


StarStarStarStarStar From my initial phone conversation with Cynthia... —    (Patient since Mon Feb 14 00:00:00 MST 2022)

From my initial phone conversation with Cynthia to my exam with Dr. Holland, I could not be more impressed with the level of professionalism. It was my first visit and it meant a lot to be treated by caring and competent people.


StarStarStarStarStar Dr Holland was amazing! She took her time descr... —    (Patient since Tue Oct 20 00:00:00 MDT 2020)

Dr Holland was amazing! She took her time describing the health of my eyes, as well as explain some of the issues I was experiencing due to autoimmune conditions I currently have. She also took the time to answer questions I had regarding blepharoplasty and my options for treatment. The women up front that helped with the glasses fitting were also great!


StarStarStarStarStar Always courteous and attentive. Short wait tim... —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Always courteous and attentive. Short wait time to see the Doctor. Complete explanation as to what is going on with my eye. Very reassuring!


StarStarStarStarNo Star Need to take more than one insurance if it’s fo... —    (Patient since Thu Sep 30 00:00:00 MDT 2021)

Need to take more than one insurance if it’s for medical.


StarStarStarStarStar All around fantastic  —    (Patient since Wed Feb 02 00:00:00 MST 2022)

Front desk super nice doctors very attentive and knowledgeable/educated! Express concern and caring for patient. Great listener. All around wonderful


StarStarStarStarStar I was referred to Dr Holland by a friend and mu... —    (Patient since Tue Feb 01 00:00:00 MST 2022)

I was referred to Dr Holland by a friend and must say, it was the best Dr visit ever. The person that did the prelim exam was amazing and then Dr Holland was too. Gave me all the information to make an informed decision and I’m so excited for the treatment to improve my daily life!


StarStarStarStarStar Very professional, and comfortable unlike most ... —    (Patient since Mon Jan 31 00:00:00 MST 2022)

Very professional, and comfortable unlike most doctors offices


StarStarStarStarStar I don’t speak English well but reception has bi... —    (Patient since Fri Jan 28 00:00:00 MST 2022)

I don’t speak English well but reception has bilingual girls always helpful and happy


StarStarStarStarStar i have been with this group since 2010-- —    (Patient since Mon Nov 26 00:00:00 MST 2018)

i have been with this group since 2010--NEVER a problem--appointments, bills, service, attitudes---all above expectations


StarStarStarStarStar Dr. Holland is wonderful. —    (Patient since Fri Apr 16 00:00:00 MDT 2021)

Dr. Holland was thorough, responsive, added value and was generally excellent!


StarStarStarStarStar Quick and efficient. Good service. —    (Patient since Tue Nov 20 00:00:00 MST 2018)

Quick and efficient. Good service.


StarStarStarStarStar I've been a client for many years, very happy! —    (Patient since Sat Dec 29 00:00:00 MST 2018)

I've been a client for many years, very happy!


StarStarStarStarStar Thank you for doing an amazing job and being so... —    (Patient since Tue Jan 18 00:00:00 MST 2022)

Thank you for doing an amazing job and being so lovely.


StarStarStarStarStar Great service  —    (Patient since Tue Jan 07 00:00:00 MST 2020)

Matthew James was professional, kind and very relatable. He did a fantastic job of explaining my exam and findings to me - I would definitely recommend this office.


StarStarStarStarStar Emergency seen same day —    (Patient since Tue Jan 11 00:00:00 MST 2022)

Vail Vision was amazing about getting me in as a first time patient for an eye emergency. The entire team was welcoming and the paperwork was simple and quick. Dr. James was super helpful and I’m looking forward to scheduling my routine visits with him.


StarStarStarStarStar Your office was able to fit me into the schedul... —    (Patient since Mon Oct 11 00:00:00 MDT 2021)

Your office was able to fit me into the schedule last minute and work toward a solution.


StarStarStarStarStar Quick, efficient and friendly. I trust the diag... —    (Patient since Mon Jun 03 00:00:00 MDT 2019)

Quick, efficient and friendly. I trust the diagnosis and comfortable I’m getting the proper treatment.


StarStarStarStarStar I had an emergency eye infection. When I called... —    (Patient since Thu Nov 15 00:00:00 MST 2018)

I had an emergency eye infection. When I called they immediately accommodate me with an appointment in an hour. And have continued to take care of me with continue appointments as needed. So through with each exam. I appreciate all the help with healing my eye. Thanks to the entire staff.


StarStarStarStarStar f. pettee —    (Patient since Thu Jan 03 00:00:00 MST 2019)

very good service and review


StarStarStarStarStar Awesome optometrist. Glasses here are about $10... —    (Patient since Wed Jan 30 00:00:00 MST 2019)

Awesome optometrist. Glasses here are about $100 more than eyebuydirect for the same models, so may want to shop online instead.


StarStarStarStarStar It’s always a positive appointment. All staff i... —    (Patient since Tue Jan 14 00:00:00 MST 2020)

It’s always a positive appointment. All staff is very friendly and professional.


StarStarStarStarStar Great care, and caring treatment.  —    (Patient since Mon Aug 19 00:00:00 MDT 2019)

Great care, and caring treatment.


StarStarStarStarStar Awesome attention to detail!. I feel like I'm ... —    (Patient since Mon Oct 29 00:00:00 MDT 2018)

Awesome attention to detail!. I feel like I'm in great hands with the staff and doctors here.


StarStarStarStarStar Love Dr.Matthew .He is great with my kids . Ve... —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

Love Dr.Matthew . He is great with my kids . Very patient qq


StarStarStarStarStar Everyone is super friendly and professional. —    (Patient since Fri Aug 21 00:00:00 MDT 2020)

Everyone is super friendly and professional.


StarStarStarStarStar  —    (Patient since Tue Dec 18 00:00:00 MST 2018)

Dr. James is the best of the best! So caring and smart!


StarStarStarStarStar Dr. Holland was Excellent . —    (Patient since Thu Dec 13 00:00:00 MST 2018)

Dr. Holland was Excellent and exceeded my expectations based on over 30 years of history with Vail Vision. I thought she communicated very well when answering my questions in good detail and went above and beyond, in my opinion, in explaining the process. Not simply answering the questions I had, but taking time, introducing me to what to expect and prepared me for the choices ahead that I would have to make with the cataract surgeon. This has been my best experience with a Vail Vision Provider.. Support staff was friendly, but never had the feeling that they cared much. Not sure these ever get read... but there you go.


StarStarStarStarStar Nice, efficient, thorough —    (Patient since Mon Aug 19 00:00:00 MDT 2019)

Nice, efficient, thorough


StarStarStarStarStar Vail Vision - Professional, efficient and thorough —    (Patient since Thu Feb 06 00:00:00 MST 2020)

Vail Vision handled my latest eye check-up in the most professional way possible from seeing me right when my appointment started, to explaining my options for eye dilation, to the engaging eye practitioner and Dr. who conducted my thorough eye exam.


StarStarStarStarStar I always recommend Vail Vision to family and fr... —    (Patient since Mon Nov 19 00:00:00 MST 2018)

I always recommend Vail Vision to family and friends


StarStarStarStarStar Everyone in the office is very helpful and frie... —    (Patient since Mon Jul 20 00:00:00 MDT 2020)

Everyone in the office is very helpful and friendly! Dr. Owens is engaging, efficient and informative! I will definitely be returning to this practice-thank you!


StarStarStarStarStar Wonderful service and very polite and knowledge... —    (Patient since Thu Jul 09 00:00:00 MDT 2020)

Wonderful service and very polite and knowledgeable people.


StarStarStarStarStar A very professionally run business with a great... —    (Patient since Thu Nov 15 00:00:00 MST 2018)

A very professionally run business with a great medical team and diagnostic capabilities.


Reply

Thank you so much for your kind words!

StarStarStarStarStar The exams and service were carried out in a tim... —    (Patient since Thu Oct 10 00:00:00 MDT 2019)

The exams and service were carried out in a timely efficient fashion. Thank you.


Reply

Thomas - thank you so much for trusting us with your vision!

StarStarStarStarStar Terrific care and concern for solution.  —    (Patient since Mon Aug 05 00:00:00 MDT 2019)

Terrific care and concern for solution.


Reply

Thank you, Christopher! We look forward to seeing you again!

StarStarStarStarStar Great Service  —    (Patient since Fri Aug 09 00:00:00 MDT 2019)

They are very timely and efficient and have helped me many times when I needed an emergency contact. Just got a new pair of glasses as well and they are very nice.


Reply

Thank you, Elleya! We know that an eye emergency can be scary we are so happy that we were able to help!

StarStarStarStarStar My experience at Vail vision, was a very positi... —    (Patient since Fri May 31 00:00:00 MDT 2019)

My experience at Vail vision, was a very positive experience. Everyone was very professional and friendly.


Reply

Jean - thank you for your kind words!

StarStarStarStarStar As always I feel at home with people who care a... —    (Patient since Thu Sep 05 00:00:00 MDT 2019)

As always I feel at home with people who care about me.


Reply

Thank you, Charles!

StarStarStarStarStar Consistently professional and helpful —    (Patient since Fri Aug 23 00:00:00 MDT 2019)

Vail Vision provides service in a consistently professional and helpful manner. Staff are knowledgeable, experienced and take the time to understand customer desires and concerns. As a long-time patient I strongly recommend Vail Vision for your eye care needs.


Reply

Thank you so much, Kenneth. Not only for your kind words but trusting us for so long and recommending us!

StarStarStarStarStar Dr Holland was great! I am finally getting some... —    (Patient since Thu Sep 05 00:00:00 MDT 2019)

Dr Holland was great! I am finally getting some relief for a problem that I have had for a long time I am hopefully that move forward and have healthy eyes thanks Dr. Holland


Reply

We are so happy you're getting relief! We are so happy to help!

StarStarStarStarStar  —    (Patient since Wed Oct 20 00:00:00 MDT 2021)

Everyone working at Vail Vishion is helpful and friendly and Dr. Holland is outstanding.


Reply

Thank you, Anne!

StarStarStarStarStar Already recommended Dr. Owens to my wife and my... —    (Patient since Wed Aug 12 00:00:00 MDT 2020)

Already recommended Dr. Owens to my wife and my daughter who are now both patients of Dr. Owens.


Reply

We love Dr. Owens! He is fun but also a wonderful doctor to his patients. Thank you for trusting us with your most valuable assets!

StarStarStarStarStar They were there for me when I had an emergency.... —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

They were there for me when I had an emergency. Competent and caring all the way.


Reply

Kenton - vision emergencies are so scary. Thank you for trusting us and we are glad you were able to get in and have your emergency resolved.

StarStarStarStarStar Best vision shop in the valley! —    (Patient since Mon Oct 11 00:00:00 MDT 2021)

Best vision shop in the valley!


Reply

Elle - thank you for trusting us with your vision!

StarStarStarStarStar Dr. Holland & Staff . —    (Patient since Thu Dec 12 00:00:00 MST 2019)

Dr. Holland & Staff could not have been nicer, caring, more efficient...they made my visit very pleasurable and I am confident on advise received.


Reply

Thank you, Teresita!

StarStarStarStarStar Very friendly environ —    (Patient since Tue Sep 29 00:00:00 MDT 2020)

Very friendly environment


Reply

Thank you for your kind words, Mauricio!

StarStarStarStarStar Professional and extremely clean —    (Patient since Thu Oct 03 00:00:00 MDT 2019)

Professional and extremely clean


Reply

Christopher - we understand that with the pandemic it is a priority to ensure that our offices are always clean!

StarStarStarStarStar Entire staff is compassionate and caring. —    (Patient since Tue Jun 11 00:00:00 MDT 2019)

Entire staff is compassionate and caring. Dr. James, the medical technicians and the administrative staff will take the extra steps to make sure the may vision needs are met.


Reply

Thank you, David! We really want to make sure our patients know we truly care about their vision.

StarStarStarStarStar Dr. James is extremely competent and profession... —    (Patient since Mon Sep 14 00:00:00 MDT 2020)

Dr. James is extremely competent and professional. He explains everything thoroughly and answers every question. I am never hesitant to ask Dr. James a question, no matter how trivial it may be. Everyone at Vail Vision is always professional, helpful and friendly.


Reply

Thank you so much for your kind words, Linda.

StarStarStarStarStar Dr. James was very professional and explained e... —    (Patient since Thu Sep 30 00:00:00 MDT 2021)

Dr. James was very professional and explained everything that was going on with my eyes and how and what I should do to keep my eyes healthy.


Reply

Craig - we want our patients to be informed. We hope you keep coming to us so we can keep your eyes healthy !

StarStarStarStarStar Trust Vail Vision. Very thorough exam. Do not h... —    (Patient since Thu Sep 24 00:00:00 MDT 2020)

Trust Vail Vision. Very thorough exam. Do not have to worry about anything relating to my eyes. I appreciate the team. Professional.


Reply

Thank you for trusting us with your vision, Linda!

StarStarStarStarStar They were efficient and had all the latest equi... —    (Patient since Fri May 10 00:00:00 MDT 2019)

They were efficient and had all the latest equipment


Reply

Katherine - we want our patients to have the best technology. We are so glad it made you feel like your exam was thorough

StarStarStarStarStar na ... —    (Patient since Fri Feb 22 00:00:00 MST 2019)

na


Reply

Thank you, Dragan

StarStarStarStarStar Dr. Leah Duong was outstanding in every way. I... —    (Patient since Tue Sep 28 00:00:00 MDT 2021)

Dr. Leah Duong was outstanding in every way. I am so glad to have found a stellar eye doctor in the Vail Valley that I can trust. Dr. Duong in knowledgeable and professional. How fortunate I am to have her on my medical team. Thank you, Dr. Duong, for who you are and what you do.


Reply

Sandra - your words are so kind! We love that you trust us, and Dr. Duong, with your vision as we know how important it is!

StarStarStarStarStar Dr and staff very knowledgeable and nice —    (Patient since Tue Sep 21 00:00:00 MDT 2021)

Dr and staff very knowledgeable and nice


Reply

We love educating our patients. We are so happy you felt that!

StarStarStarStarStar Very friendly staff, proffez —    (Patient since Wed Feb 12 00:00:00 MST 2020)

Very friendly staff, professional


Reply

Thank you, Kimberly!

StarStarStarStarStar Everyone so nice and friendly. Very comfortable... —    (Patient since Thu Sep 16 00:00:00 MDT 2021)

Everyone so nice and friendly. Very comfortable easy quick professional and knowledgable


Reply

Michelle - thank you! It was great to see you.

StarStarStarStarStar Dr. MATTHEW JAMES is awesome, very professiona... —    (Patient since Sat Sep 28 00:00:00 MDT 2019)

Dr. MATTHEW JAMES is awesome, very professional and so down to earth, makes going to the eye doctor pleasant.


Reply

Thank you, Anneliese!

StarStarStarStarStar The female doctor was kind, patient, and knowle... —    (Patient since Thu Sep 09 00:00:00 MDT 2021)

The female doctor was kind, patient, and knowledgeable about my condition. She made me feel cared for and listened to my needs. I would definitely recommend her to all my coworkers, friends, and family. She did a great job.


Reply

Thank you so much, Jessica!

StarStarStarStarStar Halloween Arrives with Satan's Eye —    (Patient since Fri May 21 00:00:00 MDT 2021)

Halloween came early here in the Vail Valley when I experienced a hemorrhage in my left eye. My eyes are blue and one-half of the visible whites in my eye became a dark blood red. Women and children would run (screaming) in the opposite direction whenever they saw my freakish eye. I wish my Delta-Variant facemask had covered my eyes too. Fortunately for me, I had the expertise of Dr. Duong on my side. She informed me that broken blood vessels in the eye are quite common. In two weeks, my "Frankenstein" eye-ball would clear-up all by itself. I truly appreciate the way Dr. Duong shares her in-depth knowledge and I love her enthusiasm! She takes her time by educating her patients on how to maintain healthy eye care. I highly recommend Dr. Duong to friends and neighbors who are struggling with issues pertaining to their eye-sight. Thank you Dr. Duong, Tom Charette in Edwards


Reply

Wow - we have no words for how amazing this review is! We are so sorry you had to experience "satan's eye" but we are so happy we were able to help you!!!!! We hope to see you again soon, but not for another Halloween eye!

StarStarStarStarStar Outstanding care and service! —    (Patient since Tue Aug 31 00:00:00 MDT 2021)

My appointment was extremely informative. Outstanding doctor!


Reply

Thank you Steven! We look forward to seeing you again !

StarStarStarStarStar Friendly, thorough examination.  —    (Patient since Tue Aug 31 00:00:00 MDT 2021)

Friendly, thorough examination.


Reply

Thank you, Penelope!

StarStarStarStarStar The appointment was on time and was done effici... —    (Patient since Fri Aug 20 00:00:00 MDT 2021)

The appointment was on time and was done efficiently. Thae took the time to explain what they were doing and why, and what the options were.


Reply

Christian - we want our patients to know what is going on with their vision. Thank you for trusting us!

StarStarStarStarStar  —    (Patient since Sat Nov 09 00:00:00 MST 2019)

Very friendly, helpful, and professional.


Reply

Thank you, Jose!

StarStarStarStarStar Great service, timely and didn't have to wait, ... —    (Patient since Mon Nov 05 00:00:00 MST 2018)

Great service, timely and didn't have to wait, at all! Very efficient!


Reply

Larry - we are so happy you were able to get in and out!

StarStarStarStarStar Vail vision stands out as one of the best custo... —    (Patient since Thu Aug 01 00:00:00 MDT 2019)

Vail vision stands out as one of the best customer service experiences I ever have, every single time I go there.


Reply

Marc - that is so kind thank you so much for taking the time to let us know!

StarStarStarStarStar Dr Owens and staff are excellent and top profes... —    (Patient since Tue May 19 00:00:00 MDT 2020)

Dr Owens and staff are excellent and top professionals.


Reply

Thank you, Robert!

StarStarStarStarStar Professional team and environment.  —    (Patient since Wed Aug 11 00:00:00 MDT 2021)

Professional team and environment. Great service


Reply

Thank you, Robert!

StarStarStarStarStar Great experience!  —    (Patient since Wed Nov 04 00:00:00 MST 2020)

Great experience!


Reply

Thank you, Spencer!

StarStarStarStarNo Star I had a contact stuck in my eye for 3 days and ... —    (Patient since Wed Aug 04 00:00:00 MDT 2021)

I had a contact stuck in my eye for 3 days and was so happy when I called that Vail Vision was able to see me right away.


Reply

Kathleen - that is so uncomfortable! I'm so happy we were able to help!

StarStarStarStarStar Warren Review —    (Patient since Tue Jan 08 00:00:00 MST 2019)

The staff is always very professional and Dr. Owens is the best.


Reply

Thank you for your kind words, john!

StarStarStarStarStar I am very please to recommend Vail Vision and… —    (Patient since Thu Jul 29 00:00:00 MDT 2021)

I am very please to recommend Vail Vision and Dr. James to any and all Vail Valley locals and visitors alike. I had a very painful and infected stye in my right eye and after a quick stop at the Colorado Mountain Medical Urgent Care in Avon I was happily referred to Vail Vision in Edwards, CO and the next morning I dropped in and within minutes I was in the chair and given the “White Glove”level of service second to none. 2 days later and some topical medicine and I am happy to report my eye is rapidly on the mend. Thank you Dr. James and a huge “Thumbs Up!!” To your entire staff for taking such great care of me. Ryan - Vail Valley Resident


Reply

Ryan - we are so sorry you had a painful infected stye! We are so glad you got in and we were able to help!

StarStarStarStarStar annual checkup —    (Patient since Wed Aug 21 00:00:00 MDT 2019)

dr dumog was outstanding, the best ever physician, at explaining everything!!!


Reply

Wade - thank you so much ! We love educating our patients and are so glad you felt that at your exam.

StarStarStarStarStar I was on vacation and had an eye emergency and ... —    (Patient since Thu Jul 22 00:00:00 MDT 2021)

I was on vacation and had an eye emergency and they squeezed me in and got me set up with the retinal specialist.


Reply

Susan - vision issues can be so scary! We are glad we were able to help.

StarStarStarStarStar On time and very professional  —    (Patient since Mon Jun 15 00:00:00 MDT 2020)

On time and very professional


Reply

Thomas - thank you for trusting us with your vision!

StarStarStarStarStar Wonderful service, staff and MD —    (Patient since Mon Jul 19 00:00:00 MDT 2021)

Wonderful service, staff and MD


Reply

Thank you, Norma!

StarStarStarStarStar 5 Stars! —    (Patient since Fri Jul 16 00:00:00 MDT 2021)

I am new to the Vail area and chose Vail Vision based on Reviews. And I was not disappointed! The staff was professional, knowledgeable and very pleasant. The office has state-of-the art technology and a vast selection of glasses. 5 stars!


Reply

Thank you so much for your kind review, Jeannine! Wow - we are so glad you chose us!

StarStarStarStarStar Efficient, knowledgeable and pleasant staff. —    (Patient since Wed Mar 27 00:00:00 MDT 2019)

Efficient, knowledgeable and pleasant staff.


Reply

Constance - thank you for your kind words!

StarStarStarStarStar Very professional doctors. Follow up appointme... —    (Patient since Wed Jul 07 00:00:00 MDT 2021)

Very professional doctors. Follow up appointment quickly made.


Reply

Kenneth - thank you for trusting us with your vision!

StarStarStarStarStar Vision Service —    (Patient since Wed Jul 07 00:00:00 MDT 2021)

Very thorough service, prompt appointment,


Reply

Thank you, Charles!

StarStarStarStarNo Star Very efficient, took more time to make sure ins... —    (Patient since Tue May 07 00:00:00 MDT 2019)

Very efficient, took more time to make sure insurance covered my annual checkup. Not something they did last year.


Reply

Joyce - we apologize that we didn't look diligently at your insurance last year. We are glad you were able to get everything covered this year!

StarStarStarStarNo Star Excellent provider, easy and relaxed environmen... —    (Patient since Thu Jul 01 00:00:00 MDT 2021)

Excellent provider, easy and relaxed environment while being extremely professional. My only suggestion is to avoid the “hard sell”:with glasses following the appointment. It would be better to ask the client if they are interested rather than directing them to sales area where they are asked to wait for assistance.


Reply

Karen - thank you for the feedback. You're so right! We don't want patients to feel this way at all. We are here to help! We will follow-up with staff.

StarStarStarStarStar Dr. James was knowledgeable and confident He ma... —    (Patient since Mon Aug 05 00:00:00 MDT 2019)

Dr. James was knowledgeable and confident He made me feel comfortable about being in his care.


Reply

Christopher - we are so glad you trusted us with your vision care!

StarStarStarStarStar  —    (Patient since Thu Jun 06 00:00:00 MDT 2019)

Both Joe & I really like Dr James. He's thorough, and great at explaining what's going on. Stephanie was great the day after our appts to apply our AARP discount. Thanks


Reply

Thank you so much for your kind words, Lauraine!

StarStarStarStarStar Awesome place ! The best service, prices and tr... —    (Patient since Fri Apr 19 00:00:00 MDT 2019)

Awesome place ! The best service, prices and treatment! 100% Recommended


Reply

Morgan, we love what we do and we are so blessed you let us share that with you!

StarStarStarStarStar Great doctor, great service, extremely efficien... —    (Patient since Wed Jun 17 00:00:00 MDT 2020)

Great doctor, great service, extremely efficient.


Reply

Thank you, Steven

StarStarStarStarStar Dr. James and the entire Vail Vision very Profe... —    (Patient since Thu Dec 10 00:00:00 MST 2020)

Dr. James and the entire Vail Vision very Professional, Attentive!


Reply

Thank you, Phillip!

StarStarStarStarStar Dr. Owens is fabulous. Always thorough, never ... —    (Patient since Wed Apr 17 00:00:00 MDT 2019)

Dr. Owens is fabulous. Always thorough, never feel rushed, and great personality! Feels like seeing a friend every time!!!


Reply

Theresa - we love our patients so much and they are our friends! So much fun doing what we do.

StarStarStarStarStar The Vail Vision staff were, as always, very fri... —    (Patient since Tue May 07 00:00:00 MDT 2019)

The Vail Vision staff were, as always, very friendly and professional.


Reply

Thank you for your kind words, Brian!

StarStarStarStarStar Like this pace, everyone is amazing! —    (Patient since Mon Jan 20 00:00:00 MST 2020)

Like this pace, everyone is amazing!


Reply

Daniel - thank you for trusting us with your vision!

StarStarStarStarStar Pleasant and friendly provider.  —    (Patient since Wed Jun 09 00:00:00 MDT 2021)

Pleasant and friendly provider.


Reply

Thank you, Robin!

StarStarStarStarStar Dr. Matt was really helpful, answered all the q... —    (Patient since Mon Jun 07 00:00:00 MDT 2021)

Dr. Matt was really helpful, answered all the questions I had and very pleasant as a person.


Reply

We want to ensure our patients are educated about their vision. We are so glad you experienced that!

StarStarStarStarStar Great!!! —    (Patient since Thu Jun 03 00:00:00 MDT 2021)

Everyone was so friendly and helpful, doctor took time to really understand and help.


Reply

Thank you, Ashley! We are so glad we were able to help you!

StarStarStarStarStar Always friendly and knowledgeable! —    (Patient since Wed Jul 24 00:00:00 MDT 2019)

Always friendly and knowledgeable


Reply

Thank you, Shiloy!

StarStarStarStarStar Dr. James was very thorough and took lots of ti... —    (Patient since Tue May 14 00:00:00 MDT 2019)

Dr. James was very thorough and took lots of time explaining eye health.


Reply

It was great to see you, Elizabeth! Glad you have a better knowledge of your eye health.

StarStarStarStarStar Vail Vision was very quick to squeeze me into t... —    (Patient since Fri May 21 00:00:00 MDT 2021)

Vail Vision was very quick to squeeze me into their busy schedule. Dr. Duong was the ultimate professional while performing a thorough eye examination. I am grateful for the manner in which she educates her patient during the entire process. An appointment at Vail Vision is truly a learning experience. I appreciate their efforts, Tom Charette, Edwards, CO


Reply

Tom - thank you so much for your kind words. We believe that education is key in our partnership with our patients. So glad you felt that!

StarStarStarStarStar Very professional, fr —    (Patient since Tue Dec 15 00:00:00 MST 2020)

Very professional, friendly


Reply

Sally - we love what we do and we are so glad you were able to feel that!

StarStarStarStarStar truly a class act from start to finish!!! —    (Patient since Tue May 18 00:00:00 MDT 2021)

truly a class act from start to finish!!!


Reply

Elizabeth, thank you for your kind words!

StarStarStarStarStar You are all a very amazing team, super helpful ... —    (Patient since Tue May 11 00:00:00 MDT 2021)

You are all a very amazing team, super helpful and full of happiness. My experience here was amazing and I am super happy to have new glasses soon ! Thank you😁


Reply

Thank you so much, Estefania!

StarStarStarStarStar I would highly recommend DR James to anyone wit... —    (Patient since Thu Mar 28 00:00:00 MDT 2019)

I would highly recommend DR James to anyone with ophthalmology issues or just for annual check-ups.


Reply

Ann - we are so glad you felt Dr. James was able to address your issues/give you a check up!

StarStarStarStarStar Dr. James’ professionalism, patience and commun... —    (Patient since Fri Sep 13 00:00:00 MDT 2019)

Dr. James’ professionalism, patience and communication skills are admirable and extremely helpful for eye care. Thank you.


Reply

Paul - thank you so much for your kind words!

StarStarStarStarStar Great Experience as Always —    (Patient since Fri Feb 08 00:00:00 MST 2019)

Dr. James is a great guy. He takes his time to explain the issues with my eyes. He goes over options and lets you decide what you want to try. I just love going to this office and my entire family are now patients here. Additionally, Stephanie was able to adjust my current glasses in such way that I am now able to wear them for the full day without pain. I have been trying to adjust them myself for months and had no success. She took them off of me for 5 minutes and fixed it all. The entire staff is great!


Reply

Miguel - we know how it can be difficult to have glasses causing pain and we are so glad Stephanie was able to help with that! We love seeing you, and your family! Thank you for trusting us with your vision.

StarStarStarStarStar Dr. Leah Duong is great! —    (Patient since Fri May 07 00:00:00 MDT 2021)

I'm impressed with the level of care, diagnostics, machines, and large selection of eyewear available and especially impressed with Dr. Duong who is kind, thorough, and professional. The office is clean, spacious, and comfortable. The staff is very friendly and helpful, and offers 5-star service from the time you step foot into the clinic until you leave.


Reply

Thomas - thank you for your kind words!

StarStarStarStarStar Excellent explanation of test results and curre... —    (Patient since Thu Jun 27 00:00:00 MDT 2019)

Excellent explanation of test results and current condition.


Reply

Frederick, thank you for taking the time to let us know how we did! We look forward to seeing you again soon.

StarStarStarStarStar Professional and personable.... —    (Patient since Thu Apr 29 00:00:00 MDT 2021)

Dr. Owens was both professional and personable. Impressed with quality of technical equipment used during evaluation and exam. Staff was friendly and seemed competent.


Reply

Thank you so much, Gerald!

StarStarStarStarStar  —    (Patient since Thu Apr 29 00:00:00 MDT 2021)

very nice visit . top notch test equipment


Reply

Thank you for your kind words, Daniel

StarStarStarStarStar Dr. Owen patiently explained the changes in my ... —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Dr. Owen patiently explained the changes in my eyesight. He assured me that the changes were minimal and encouraged me to wear sunglasses when outdoors. The young lady assisting me with my eye frame selection was very helpful and extremely patient.


Reply

Faye - so sorry to hear you had changes in your vision but we are so happy to help!

StarStarStarStarStar I found everyone to be very kind and profession... —    (Patient since Thu Apr 22 00:00:00 MDT 2021)

I found everyone to be very kind and professional. The place is clean and nice. I was treated with respect and would 100% recommend. Very pleased.


Reply

Wow David! Your review means so much. Thank you for taking the time to write it.

StarStarStarStarStar Vail vision the best!! —    (Patient since Tue Apr 20 00:00:00 MDT 2021)

Very professional team: front desk, technician and optometrists, Hi technology equipment, friendly team as well, Thank you!!


Reply

Oscar, we always want to make sure our patients feel we have the best technology and staff because your vision is important! Thank you for letting us know about your experience.

StarStarStarStarStar Dr. Leah Duong is a wonderful optometrist. She'... —    (Patient since Fri Apr 16 00:00:00 MDT 2021)

Dr. Leah Duong is a wonderful optometrist. She's thoughtful, thorough, attentive and takes the extra steps to get it right. Highly recommended.


Reply

David - thank you so much for your kind words!

StarStarStarStarStar Dr James is a real professional!! The whole sta... —    (Patient since Sat Nov 24 00:00:00 MST 2018)

Dr James is a real professional!! The whole staff are so friendly and helpful!!


Reply

Kathy - thank you for visiting our clinic! We enjoyed having you!

StarStarStarStarStar I love Dr. James. —    (Patient since Tue Nov 13 00:00:00 MST 2018)

I love Dr. James. He is extremely knowledgeable and professional yet patiently answers my myriad of questions without alarming me. I always learn something new about vision which helps me take better care of mine.


Reply

We love educating our patients. Thank you for sharing this, Patricia.

StarStarStarStarStar So Impressed! —    (Patient since Mon Apr 12 00:00:00 MDT 2021)

I visited Vail Vision for the first time and was so impressed! Their facility is top notch with state of the art equipment and knowledgable staff. It was the most thorough eye exam I have ever received.


Reply

Lee Ann - wow, your review made our day. Thank you so much for taking the time to leave it!

StarStarStarStarStar Dr. Owens is a great listener! —    (Patient since Mon Apr 12 00:00:00 MDT 2021)

It was refreshing when Dr. Owens leaned back as I explained my past issue with my dry eyes and actually listened to me patiently!!!


Reply

Deborah - we want to provide the best vision care. We are so glad you trusted us with your vision care. We love Dr. Owens he's an outstanding doctor! Thank you for your kind words.

StarStarStarStarStar Always feel well taken care of in a timely mann... —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Always feel well taken care of in a timely manner!


Reply

Catherine - thank you for your kind words! We always love seeing you!

StarStarStarNo StarNo Star Long wait. Paid a lot since I didn’t have insur... —    (Patient since Tue Mar 30 00:00:00 MDT 2021)

Long wait. Paid a lot since I didn’t have insurance. Don’t believe they had affordable options, well maybe they did but didn’t offer them. Not happy. Everyone was very nice and informative. Waited over an hour for my appointment and in the waiting rooms.


Reply

Karen, I'm so sorry to hear about your experience. We do not want anyone waiting that long and are so sorry that you had to wait. I'll follow-up with staff regarding this.

StarStarStarStarStar Friendly staff, great service! —    (Patient since Wed Apr 10 00:00:00 MDT 2019)

Friendly staff, great service!


Reply

Ron - thank you for your kind words!

StarStarStarStarStar Pleased with Vail Vision —    (Patient since Tue Feb 04 00:00:00 MST 2020)

I have been very pleased with Vail Vision and the service I have received. Dr. Owens continues to make sure my eyes are in good health and takes extra special care to address my concerns.


Reply

Aisha - thank you so much for letting us know. We are so happy you have found a good fit for your vision with Dr. Owens!

StarStarStarStarStar As a person with diabetes, the exam was very th... —    (Patient since Wed Mar 24 00:00:00 MDT 2021)

As a person with diabetes, the exam was very thorough and the exam process was explained perfectly.


Reply

Diabetes can be so scary with vision! We are so excited you picked us to partner with in caring for your eyes!

StarStarStarStarStar Great visit as always!  —    (Patient since Thu Oct 10 00:00:00 MDT 2019)

Clean friendly environment. Everything was great!


Reply

Daniel - so great to see you too!

StarStarStarStarStar  —    (Patient since Thu Dec 10 00:00:00 MST 2020)

Had an amazingly efficient and professional appointment, while still having quality conversation and interactions with all staff. I was referred by two co-workers for the friendliness of everyone and having great technology to provide an appointment that isn't unpleasant at all.. Thank you Dr. Owen's and all the staff that saw me during my appointment. :)


Reply

Alicia - thank you for your kind words! We are so glad you enjoyed our updated technology. We look forward to seeing you again soon!

StarStarStarStarStar I know I'm in good hands at Vail Vision —    (Patient since Wed Mar 24 00:00:00 MDT 2021)

As always, are very thorough and comprehensive eye exam.


Reply

Marion - thank you for your kind words! We want to educate our patients. We are so glad you felt that.

StarStarStarStarStar I’ve always had a good experience when going to... —    (Patient since Sat Nov 09 00:00:00 MST 2019)

I’ve always had a good experience when going to vail vision. This last trip stands out because I got contacts for the first time and also ordered a few new pairs of glasses. Not only was Dr. James very informative and knowledgeable, but the rest of the staff was awesome too. I learned how to put contacts in, the woman who showed me was very patient and nice, I really appreciated that. Then ordering my glasses was a breeze too, another woman helped me pick some out she thought I would like and then talked me through all the options with patience and kindness. This is the best eye clinic I’ve ever seen. Awesome people, awesome care, all around would recommend to a friend or family.


Reply

Kalli - we know how challenging trying contacts can be. We are so glad we were able to help you out! We hope you love the new glasses and contacts. We look great to seeing you again soon!

StarStarStarStarStar great experience overall!  —    (Patient since Wed Mar 06 00:00:00 MST 2019)

Your staff is always very friendly and I appreciate the time they put into remembering details about myself and my eye care. Thanks as always!


Reply

Abbey - we love to take time with our patients. It is so important to us! Thank you for choosing our clinic!

StarStarStarStarStar Great staff! Fast & eff —    (Patient since Mon Mar 22 00:00:00 MDT 2021)

Great staff! Fast & efficient


Reply

William - so glad you felt we were able to give you the care you needed in the time frame we had. Look forward to seeing you again soon.

StarStarStarStarStar The staff is very friendly and helpful. The wai... —    (Patient since Thu Apr 11 00:00:00 MDT 2019)

The staff is very friendly and helpful. The wait is very short and they have a great selection of frames.


Reply

Todd - thank you so much for your kind words! We look forward to seeing you again soon!

StarStarStarStarStar Excellent service and professional expertise  —    (Patient since Mon Jan 11 00:00:00 MST 2021)

Excellent service and professional expertise


Reply

Steve - thank you for your kind words!

StarStarStarStarStar Dr. answered any questions I had about my eye p... —    (Patient since Tue Jan 08 00:00:00 MST 2019)

Dr. answered any questions I had about my eye photo.


Reply

Kathryn, we are so glad you were able to ask and get answers to the questions regarding your retinal scans. Those are so cool, aren't they! We look forward to seeing you again!

StarStarStarStarStar They are timely and very complete in the appoin... —    (Patient since Wed Feb 20 00:00:00 MST 2019)

They are timely and very complete in the appointment. The Dr takes time for questions and answers. Very helpful with all the reminders for the appointment. I have been a patient for 5 years and am very satisfied. I have other health concerns that affect my vision. Dr.Owens takes the time to send my results for other diagnostic eye exams that he performs to the appropriate physicians when needed.


Reply

Elna, I am so sorry to hear about your health concerns. Vision is so important and we want to make sure you have yours for many years to come! Thank you for trusting us!

StarStarStarStarStar Very friendly staff and atmosphere ! —    (Patient since Tue Mar 09 00:00:00 MST 2021)

Very friendly staff and atmosphere. Helped me with my problem right away!! Would definitely come back again!


Reply

Kelsie - thank you so much! We appreciate your kind words.

StarStarStarStarStar Dr. Owens completed my exam and as a retired sk... —    (Patient since Tue Nov 20 00:00:00 MST 2018)

Dr. Owens completed my exam and as a retired ski patrolman, had a good talk about his 16 year old daughter that placed first in freestyle Moguls World Cup competition in Europe. As a private pilot, I am very conscious of eye health and have had very good service between Dr. Page and Dr. Owens.


Reply

Walter - I can only imagine how important vision is with your past job! Dr. Owens is so very proud of his kiddos, thank you for letting him share with you. She has trained hard for that placement! We look forward to seeing you again soon!

StarStarStarStarNo Star  —    (Patient since Tue Jul 16 00:00:00 MDT 2019)

Most of the staff and doctors are helpful and knowledgeable.


Reply

Thank you, Diane.

StarStarStarStarStar The staff as well as Dr Owen are extremely frie... —    (Patient since Wed Dec 12 00:00:00 MST 2018)

The staff as well as Dr Owen are extremely friendly and personable. The young lady who helped me pick out my frames was very attentive and helpful. Thank you!


Reply

Mary ann - we hope you love our new glasses as much as we love them on you!

StarStarStarStarStar Vail Vision-3-2-21 —    (Patient since Tue Jan 08 00:00:00 MST 2019)

The staff is very friendly and helpful. Dr Owens is outstanding!


Reply

Thank you so much, John! We always love seeing you come in!

StarStarStarStarStar Dr. James is thorough, patient and knowledgeabl... —    (Patient since Tue Dec 10 00:00:00 MST 2019)

Dr. James is thorough, patient and knowledgeable.


Reply

Ralph - thank you for your kind words!

StarStarStarNo StarNo Star Dr Owens is wonderful. His Techs made an error... —    (Patient since Wed Jan 02 00:00:00 MST 2019)

Dr Owens is wonderful. His Techs made an error, the outcome of which made my blood pressure rise - my left eye saw a blurry large E. Luckily, Dr Owens had another different test done and it was correct. I am always unhappy with the xtra charge to upgrade the eye dilation. The eyeglass selection out of picket costs are exorbitant. But more importantly, the tech helping me with frames was not much help in my choices. She was fidgety and must have been late for something. I did not feel taken care of well. I felt rushed.


Reply

Judith - I am so very sorry for your experience. We never want a patient to feel rushed and we want to ensure you are getting the best care. We understand that glasses are an investment and we want to work with our patients as a team so that they are getting the care and style of frame that best fits them and their price range. We will follow-up with staff regarding your experience.

StarStarStarStarStar Very caring, excellent practice —    (Patient since Tue Feb 04 00:00:00 MST 2020)

Very caring, excellent practice


Reply

Thank you so much for your kind words, Jacquelyn!

StarStarStarStarStar The entire Staff and Dr. James, a Stellar opera... —    (Patient since Thu Dec 10 00:00:00 MST 2020)

The entire Staff and Dr. James, a Stellar operation times 10!


Reply

Phillip - thank you so much for your kind words!

StarStarStarStarStar Professional, prompt and available for emergenc... —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

Professional, prompt and available for emergencies.


Reply

Kenton - we are so sorry you had an emergency but also so glad we were able to get you in!

StarStarStarNo StarNo Star I’ve been coming here for about 8 years ans rea... —    (Patient since Sat Mar 16 00:00:00 MDT 2019)

I’ve been coming here for about 8 years ans really like all the doctors and staff. However, I got new insurance this year, provided that when I scheduled my appointment. No one told me that insurance wasn’t accepted until I was there for my appointment. I would have gone somewhere else for my annual exam. This is just unfortunate.


Reply

Dana - this is unfortunate. You should have been informed before your appointment if your vision insurance changes would have prevented you from being an in network patient. I'm so sorry this occurred and will follow up with staff regarding how your appointment was handled.

StarStarStarStarStar Friendly professional staff & great doctors. —    (Patient since Wed Feb 17 00:00:00 MST 2021)

Friendly professional staff & great doctors.


Reply

Thank you so much, Rayanna!

StarStarStarStarStar could not recommend more —    (Patient since Wed Feb 17 00:00:00 MST 2021)

everyone from the front desk to the optometrist was friendly and kind. super helpful in picking out glasses and working out costs.


Reply

Thank you for your kind words, Brooke!

StarStarStarStarStar Dr. James was very clear in his explanation of ... —    (Patient since Mon Feb 15 00:00:00 MST 2021)

Dr. James was very clear in his explanation of my vision issues and what can be done about them. He spent a good bit of time with me and I never felt like he was talking down to me.


Reply

Darcelle, we want all our patients to feel they received the best care. Thank you for sharing your experience.

StarStarStarStarStar I respect and trust Dr James’ in depth knowledg... —    (Patient since Tue Apr 16 00:00:00 MDT 2019)

I respect and trust Dr James’ in depth knowledge of eye health and its relation to neurological and overall physical well being.


Reply

Heather - thank you so much for your kind words! Dr. James is always educating his patients. We are so glad you felt that.

StarStarStarStarStar We had some initial problems where our glasses ... —    (Patient since Wed Feb 10 00:00:00 MST 2021)

We had some initial problems where our glasses were on backorder and nobody told us, but once I got in touch with Stephanie, she solved our problem and made it right.


Reply

Jessie- I'm so sorry you were not notified about your glasses being on backorder. So glad you were able to speak with Stephanie!

StarStarStarStarStar I was so happy with the professional service I ... —    (Patient since Mon Feb 08 00:00:00 MST 2021)

I was so happy with the professional service I received at Vail Vision, from booking my appointment, to the reception deck, to the first person I saw to Dr. James. It was an excellent experience and I have already told people how great they were


Reply

Nancy - thank you for your kind words and telling others!

StarStarStarStarStar Strongly recommend!! —    (Patient since Mon Jul 13 00:00:00 MDT 2020)

Staff and doctors are very professional, helpful, and personable at every step of the way!


Reply

Maria - thank you so much!

StarStarStarStarStar good availability —    (Patient since Tue Feb 02 00:00:00 MST 2021)

I was looking for a vision care provider in the area. Your operation had the most appealing hours and I had a referral from a friend's wife.


Reply

Thank you, Michele! So glad we were able to see you!

StarStarStarStarStar Great  —    (Patient since Wed Nov 06 00:00:00 MST 2019)

Good people working here. been going to vail vision for ten years


Reply

Steve - thank you for trusting us for 10 years! We love seeing you in our offices.

StarStarStarStarStar Very nice and helpful staff. Clean, quiet and r... —    (Patient since Fri Jan 29 00:00:00 MST 2021)

Very nice and helpful staff. Clean, quiet and relaxing waiting area. There was no waiting, appointment was on time!!!


Reply

Florian - thank you for your kind words! We really want to have a laid back and welcoming environment. So glad you felt that!

StarStarStarStarStar Great experience and service —    (Patient since Tue Apr 16 00:00:00 MDT 2019)

Great experience and service


Reply

Thank you for your kind words, Allan

StarStarStarStarStar Fast efficient and frie —    (Patient since Thu Jan 21 00:00:00 MST 2021)

Fast efficient and friendly


Reply

Thank you for your kind words, Cynthia!

StarStarStarStarStar Great friendly staff and professional! Highly ... —    (Patient since Tue Jan 19 00:00:00 MST 2021)

Great friendly staff and professional! Highly recomend.


Reply

Jacob - we appreciate your recommendation!

StarStarStarStarStar Dr Jonathan Owens and the entire staff at Vail ... —    (Patient since Wed Jan 13 00:00:00 MST 2021)

Dr Jonathan Owens and the entire staff at Vail Vision were outstanding! From arrival to departure, each person was kind, courteous, and professional throughout. One of the best experiences I’ve had in any doctor’s office.


Reply

Michael, thank you so much for your kind words!

StarStarStarStarStar The staff and doctors of Vail Vision are not on... —    (Patient since Wed Feb 13 00:00:00 MST 2019)

The staff and doctors of Vail Vision are not only professional and helpful but they listen to your particular needs. They helped me solve a vision issue.


Reply

Roger - we thank you for trusting us with your vision!

StarStarStarStarNo Star Fast and efficient. I have nothing else to comm... —    (Patient since Mon Jan 04 00:00:00 MST 2021)

Fast and efficient. I have nothing else to comment.


Reply

Thank you, Maria.

StarStarStarStarStar Very friendly and helpful front desk staff as w... —    (Patient since Wed Nov 14 00:00:00 MST 2018)

Very friendly and helpful front desk staff as well as the staff taking pictures. Dr James is the best! Thorough, explains the “pictures” very clearly!


Reply

Ingegerd - aren't those images so cool! We love we can provide that to our patients.

StarStarStarStarStar Great experience. —    (Patient since Mon Jan 04 00:00:00 MST 2021)

All aspects of the exam were excellent, from reception to final payment. Would highly recommend.


Reply

Thank you for your kind words, Michael

StarStarStarStarStar Excellent. Would like a complete summary of cha... —    (Patient since Tue Jan 14 00:00:00 MST 2020)

Excellent. Would like a complete summary of charges instead of just credit card receipt


Reply

Judith - we want you to know everything that has to do with your vision and finances! So glad we were able to provide that.

StarStarStarStarStar The best. Putting the care of the patient above... —    (Patient since Thu Jan 02 00:00:00 MST 2020)

The best. Putting the care of the patient above everything else!! Dr james is the best!!


Reply

Mason - thank you so much for your kind words!

StarStarStarStarStar My eye exam with Dr. Nickel was very profession... —    (Patient since Fri Dec 18 00:00:00 MST 2020)

My eye exam with Dr. Nickel was very professional and efficient. She took the time to discuss my eye issues and offered solutions to improve my eyesight and overall eye health.


Reply

Michael - we look forward to seeing you again soon!

StarStarStarStarStar Great customer service —    (Patient since Thu Dec 17 00:00:00 MST 2020)

Kind. thoughtful, and helpful staff created a wonderful experience before during and even after my appointment. Dr. Nichols took the time to explain everything on my exam and studies and to make recommendations that will help me take better care of my eyes.


Reply

Mary - we always want our patients to feel educated. We are so glad you felt that!

StarStarStarStarStar I had a corneal abrasion from a chemical burn a... —    (Patient since Thu Dec 17 00:00:00 MST 2020)

I had a corneal abrasion from a chemical burn and they got me in a hour after I called


Reply

Delores, so sorry to hear about your chemical burn but we are so glad we were able to see you and provide some relief !

StarStarStarStarStar I was pleased by the Doctor’s explanation and i... —    (Patient since Thu Dec 27 00:00:00 MST 2018)

I was pleased by the Doctor’s explanation and it was helpful for my understanding.


Reply

Thank you for your kind words, Fredrick!

StarStarStarStarStar I called ahead as I was on my way to give a cou... —    (Patient since Wed Dec 16 00:00:00 MST 2020)

I called ahead as I was on my way to give a courtesy heads up that I was running about 10 minutes late for my appointment. I work full-time, Monday-Friday so I had to leave work early for the appointment... however I had a meeting that was unavoidable run a little bit late. When I called to let the desk know that I was running late, I was met with an attitude from the girl who answered the phone saying there was a very strict 10 minute late policy. I told her I would try my best to get there on time. I arrived right at the 10 minute late mark and they had to ask permission for me to be seen. I could tell how bothered the staff was as well as the doctor that I was a little bit late; the exam process was rushed, no friendly interaction with the doctor besides a hello...seemed more like they wanted to close up for the evening than give a patient the time of day.


Reply

Danielle - I understand that it can be frustrating. December is typically our busiest month, so sometimes we forget to show passion for life happening! That sounds like what happened here. Especially because you called us to give us a heads up, which is greatly appreciated. I hope you are able to see us again and your experience is more traditional to what we provide. Educating and not making our patients feel rushed is our main concern. I apologize you didn't feel that and again I hope you give us another chance.

StarStarStarStarStar  —    (Patient since Mon Dec 14 00:00:00 MST 2020)

Dr. Nickel was super nice a thorough. She explained everything very clearly and was very relatable. I appreciated understanding every step of the appointment. The lovely woman who helped me with my eye glass fitting was also extremely nice and informative. She offered me great options and picked out an amazing pair of glasses.


Reply

Madison - thank you for your kind words! We love what we do and cannot wait for you to pick up your new glasses! you're going to love them!

StarStarStarStarNo Star Efficient , Friendly ,Kno —    (Patient since Tue Jul 16 00:00:00 MDT 2019)

Efficient , Friendly ,Knowledgeable


Reply

Thank you, Diane.

StarStarStarStarStar Great Staff —    (Patient since Tue Nov 17 00:00:00 MST 2020)

Everyone here is not only incredibly knowledgeable but very friendly as well. I would recommend to everyone in the valley.


Reply

Christopher - thank you so much! We look forward to seeing you again soon!

StarStarStarStarStar  —    (Patient since Thu Dec 10 00:00:00 MST 2020)

Dr. James and the entire Staff STELLAR!


Reply

Phillip - thank you so much for your kind words!

StarStarStarStarNo Star Great customer service. Dr. Owens took the tim... —    (Patient since Wed Jan 09 00:00:00 MST 2019)

Great customer service. Dr. Owens took the time to explain everything thoroughly and answer questions. It was a great visit.


Reply

Thank you, Charlene!

StarStarStarStarStar Very professional, helpful and customer service... —    (Patient since Wed Dec 09 00:00:00 MST 2020)

Very professional, helpful and customer service focused.


Reply

Jack - we love what we do and our patients ! Thank you for trusting us!

StarStarStarStarStar  —    (Patient since Tue Dec 08 00:00:00 MST 2020)

Great experience very knowledgeable and friendly doctors and staff. Thoroughly explained everything and answered all my questions.


Reply

Thank you, Daria! We look forward to seeing you again soon.

StarStarStarStarStar Excellent attention and very professional  —    (Patient since Wed Oct 09 00:00:00 MDT 2019)

Excellent attention and very professional


Reply

Thank you, Juan!

StarStarStarStarStar  —    (Patient since Wed Nov 28 00:00:00 MST 2018)

service and knowledge are very good


Reply

Morgan - we love educating our patients! Thank you for your kind words.

StarStarStarStarStar I had a great experience here. Would totally re... —    (Patient since Fri Dec 04 00:00:00 MST 2020)

I had a great experience here. Would totally recommend and go back.


Reply

Daniel - thank you for your kind words!

StarStarStarStarStar Great experience for my first visit! —    (Patient since Wed Dec 02 00:00:00 MST 2020)

Great experience for my first visit!


Reply

Billie - that is wonderful to hear! It was so great to meet you and work with you.

StarStarStarStarStar Very nice people customers skills and bilingua... —    (Patient since Tue Dec 01 00:00:00 MST 2020)

Very nice people customers skills and bilingual skills


Reply

Thank you!

StarStarStarStarStar Friendly, professional and efficient staff. Dr.... —    (Patient since Thu Dec 20 00:00:00 MST 2018)

Friendly, professional and efficient staff. Dr. Owens always provides clear explanation and ensures I understand what tests are for and monitors my condition closely.


Reply

Jenelle - thank you so much, we want to educate our patients and we are so glad you felt that.

StarStarStarStarStar Professionalism  —    (Patient since Tue Nov 13 00:00:00 MST 2018)

Everyone was extremely helpful, knowledgeable and friendly! I have many vision problems & called for an emergency appointment & got one two hours later; I saw Dr. Matthew James, where he analyzed my problem and prescribed me the steroid gel to alleviate the pain & irritation.


Reply

Scott so sorry to hear about the eye issues you experienced. So glad we were able to help!

StarStarStarStarStar Everyone I've interacted with has been very kin... —    (Patient since Wed Sep 11 00:00:00 MDT 2019)

Everyone I've interacted with has been very kind and professional.


Reply

Sara, thank you so much for trusting us with our vision!

StarStarStarStarStar Very friendly and easy to use. Doctor was easy... —    (Patient since Wed Dec 18 00:00:00 MST 2019)

Very friendly and easy to use. Doctor was easy to understand and very thorough.


Reply

Kevin - thank you for your kind words, we look forward to seeing you again soon!

StarStarStarStarStar Great folks, knowledgeable staff and doctors, V... —    (Patient since Tue Nov 24 00:00:00 MST 2020)

Great folks, knowledgeable staff and doctors, Vail Vision is the place to go for your eye care needs.


Reply

James - thank you for your kind words. It's always a pleasure working with you!

StarStarStarStarStar Always friendly & professional staff  —    (Patient since Mon Oct 29 00:00:00 MDT 2018)

Always friendly & professional staff


Reply

Thank you so much for your kind words, Bonnie

StarStarStarStarStar Vail Vision did a great job examinging my eyes.... —    (Patient since Mon Nov 09 00:00:00 MST 2020)

Vail Vision did a great job examinging my eyes. I felt well informed and left with a new lens prescription that I know will help me see better! Very professional and I felt the office was clean for Covid protection.


Reply

We are so glad you are feeling safe and that your vision is improved, Maureen!

StarStarStarStarStar Great service  —    (Patient since Wed Oct 24 00:00:00 MDT 2018)

Service was prompt and professional. Staff was detailed in cleanliness and in explaining procedure. Doctor spent time reviewing my eye exam and screening. Staff was very helpful in finding a frame I would like.


Reply

Thank you so much, Nicole.

StarStarStarStarStar Friendly, clean environment.  —    (Patient since Mon Nov 19 00:00:00 MST 2018)

Friendly, clean environment. Dr. James and staff are wonderful!


Reply

Jakob - thank you for your kind words!

StarStarStarStarStar Quick and thorough-will recommend —    (Patient since Wed Jun 19 00:00:00 MDT 2019)

Quick and thorough-will recommend


Reply

Thank you, Richard!

StarStarStarStarStar Relaxed and efficient operations and I always f... —    (Patient since Wed Feb 06 00:00:00 MST 2019)

Relaxed and efficient operations and I always feel that I've received a thorough exam.


Reply

Debra - we want to ensure our patients are receiving the best care. Thank you for trusting us with your vision!

StarStarStarStarStar Was able to get an appointment for same day .Gr... —    (Patient since Wed May 13 00:00:00 MDT 2020)

Was able to get an appointment for same day .Great service!


Reply

Margaret - so glad we were able to see you!

StarStarStarStarStar Attention to detail and patients wants and need... —    (Patient since Tue Jan 15 00:00:00 MST 2019)

Attention to detail and patients wants and needs is extraordinary


Reply

Paul - thank you so much for your kind words!

StarStarStarStarStar Timely visit, clean office, polite and competen... —    (Patient since Tue May 28 00:00:00 MDT 2019)

Timely visit, clean office, polite and competent staff. Doctor James does a great job with ensuring the best fit for contacts and goes above and beyond to make the right choice with the patient. Thanks Vail Vision!


Reply

Thank you so much, Victoria! We love seeing you!

StarStarStarStarStar Every time I go there the Girls at desk & Dr as... —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Every time I go there the Girls at desk & Dr assistant is Always Friendly & Professional and Dr is Awesome


Reply

Thank you for your kind words, Denise!

StarStarStarStarStar So easy! —    (Patient since Wed Oct 28 00:00:00 MDT 2020)

So easy! In and out in no time, very helpful staff


Reply

Blake - great to hear that! We love that you walked out feeling that way! See you again soon!

StarStarStarStarStar My appointment was fast and efficient. The staf... —    (Patient since Thu Dec 20 00:00:00 MST 2018)

My appointment was fast and efficient. The staff was excellent and on time! Even without insurance it was affordable.


Reply

Kim - thank you so much for choosing us!

StarStarStarStarStar Clean, professional, timely. —    (Patient since Tue Oct 01 00:00:00 MDT 2019)

Clean, professional, timely.


Reply

Thank you for your kind words, Kelly!

StarStarStarStarStar Excellent service. Professionalism at all levels.. —    (Patient since Tue Oct 20 00:00:00 MDT 2020)

Excellent service. Professionalism at all levels. Dr Matt James is personable, explains everything clearly and succinctly. I highly recommend Vail Vision.


Reply

Thank you for your kind words, Christine!!!

StarStarStarNo StarNo Star Great Doctor’s & Staff just way too expensive. —    (Patient since Fri Sep 23 00:00:00 MDT 2022)

Great Doctor’s & Staff just way too expensive.


Reply

Veronica - thank you for your feedback as we are always looking to improve the patient experience.

StarStarStarNo StarNo Star Felt Rushed —    (Patient since Thu Oct 15 00:00:00 MDT 2020)

Tests felt rushed and optician seemed quite checked out as it was nearing the end of the day. I didn’t feel overly confident that the test results would be accurate but maybe there’s a reason for the speed (maybe it’s better not to have time to overthink your responses?)


Reply

Laura - I'm so sorry to hear about your experience. This is typically not how we are, and we never want a patient to feel rushed. If anything we want our patients to feel confident and educated. Thank you for your feedback as we can continue to work on being better!

StarStarStarStarStar Friendly, efficient, patient with questions and... —    (Patient since Tue Oct 13 00:00:00 MDT 2020)

Friendly, efficient, patient with questions and safe in the COVID world.


Reply

Robert - thank you so much! We look forward to seeing you, when hopefully this COVID world is easier to navigate!

StarStarStarStarStar I like how speedy it is, no waiting in rooms! A... —    (Patient since Wed Jul 10 00:00:00 MDT 2019)

I like how speedy it is, no waiting in rooms! And Dr Nickel is the nicest!


Reply

Robert - we love Dr. Nickel too! So glad we were able to get you in and out. Looking forward to seeing you again next year

StarStarStarStarStar Great team, great experience! —    (Patient since Mon Oct 12 00:00:00 MDT 2020)

Dr. Owens is fantastic. The entire team was very welcoming, helpful and very professional. The retina scan was also super cool!!!


Reply

Matthew - we are so glad you were able to come in and see Dr. Owens. We can't wait to see you again next year!

StarStarStarStarStar Excellent attention very professional team —    (Patient since Wed Oct 09 00:00:00 MDT 2019)

Excellent attention very professional team


Reply

Thank you , Juan!

StarStarStarStarStar Everyone was very helpful! —    (Patient since Mon Sep 14 00:00:00 MDT 2020)

Everyone was very helpful!


Reply

Thank you so much for stopping in, Theresa. We look forward to seeing you again soon!

StarStarStarStarStar Many thanks to you all as I appreciate my exper... —    (Patient since Sat Jul 25 00:00:00 MDT 2020)

Many thanks to you all as I appreciate my experience so far.


Reply

Thank you so much, Anthony!

StarStarStarStarNo Star  —    (Patient since Thu Oct 01 00:00:00 MDT 2020)

Really nice spot, and incredibly friendly and helpful staff, but I had scheduled for a contact and glasses fitting and I guess they forgot to do any of the contacts stuff while I was in with the doc, I was not made aware of this until after I was out in the floor getting fired for frames. It's quite frustrating to have to schedule a second appointment and spend another few weeks waiting to get in on my off days.


Reply

John - I'm so sorry this happened! We typically ensure patients are noted that they are looking for CL as well, I can only imagine that would be so frustrating. Thank you for your feedback so we can continue to ensure that our patients are getting the best care possible.

StarStarStarStarNo Star Had a positive experience with Vail Vision. —    (Patient since Tue Jul 16 00:00:00 MDT 2019)

Had a positive experience with Vail Vision.


Reply

Thank you, Diane!

StarStarStarStarStar I've been a client of Vail Vision for 34 years!... —    (Patient since Thu Oct 10 00:00:00 MDT 2019)

I've been a client of Vail Vision for 34 years! Everyone is always professional. The doctors spend time with you and explain and answer any questions.


Reply

Melinda - we love seeing you every year! Thank you for trusting us with your vision!

StarStarStarStarStar Over the years I have come to trust the friendl... —    (Patient since Thu Dec 12 00:00:00 MST 2019)

Over the years I have come to trust the friendly informative and professional service provided.


Reply

Jack - its always great to see you. Thank you for trusting us!

StarStarStarStarStar Vail Vision is wonderful —    (Patient since Wed Oct 02 00:00:00 MDT 2019)

Dr. James gives a thorough exam. He spends time you answer any questions. And Candy was wonderful in helping me pick out glasses. I felt I was in good hands.


Reply

Thank you so much for your kind words, Amy!

StarStarStarStarStar Very friendly staff. Quick and simple procedure... —    (Patient since Fri Sep 18 00:00:00 MDT 2020)

Very friendly staff. Quick and simple procedures.


Reply

Garrett - thank you! Look forward to seeing you again soon!

StarStarStarStarNo Star I don’t have sight in my left eye so it is very... —    (Patient since Thu Sep 05 00:00:00 MDT 2019)

I don’t have sight in my left eye so it is very important to me to get the proper care. I feel very comfortable with there support.


Reply

Charles, so sorry about your left eye's vision. We are so pleased you feel supported!

StarStarStarStarStar I have been using Vail Vision for over ten year... —    (Patient since Tue Jun 16 00:00:00 MDT 2020)

I have been using Vail Vision for over ten years. In that time I have received the best eye care in my life. The optometrists are extremely knowledgeable and the support team are just great.


Reply

We have loved every year and look forward to many more, Alan!

StarStarStarStarStar  —    (Patient since Thu Sep 24 00:00:00 MDT 2020)

Happy people Courteous Knowledgeable Dr. Super nice.


Reply

Thank you, Linda!

StarStarStarStarStar retired —    (Patient since Wed Dec 05 00:00:00 MST 2018)

The staff is efficient and thorough.


Reply

Thank you, Craig!

StarStarStarStarStar  —    (Patient since Wed Feb 27 00:00:00 MST 2019)

I've been a patient at Vail Vision for over 15 years. Great personalized service, Dr Owens is my favorite... ...i travel a lot...they are always willing to help with my needs.


Reply

Tamira - thank you for your kind words! We love seeing you each year!

StarStarStarStarStar Wonderful staff and only a four mile drive to N... —    (Patient since Thu Jun 20 00:00:00 MDT 2019)

Wonderful staff and only a four mile drive to Northside Kitchen in Avon for a great breakfast. After you Vail Vision visit, simply follow the signs east on I70 to Avon:)


Reply

James - you're making us hungry! Thank you for the kind words and we will have to check out Northside Kitchen!

StarStarStarStarStar Dr. James, and his staff, are extremely profess... —    (Patient since Mon Sep 14 00:00:00 MDT 2020)

Dr. James, and his staff, are extremely professional, conscientious and explain every detail regarding the entire eye exam. Dr. Page and Dr. Spivack (RK Surgery) have been my top rated eye physicians for more than 30 years. The was my first appointment with Dr. James, who was referred to me by my husband. He is wonderful!


Reply

Linda - we are so glad you enjoyed your visit with Dr. James! We want our patients to feel they are getting the best care. We appreciate your feedback!

StarStarStarStarStar Prompt friendly courteous service —    (Patient since Thu Sep 10 00:00:00 MDT 2020)

Prompt friendly courteous service


Reply

Jeffrey - thank you! We look forward to seeing you again soon!

StarStarStarStarStar Vail Vision has always treated my family with c... —    (Patient since Wed Jul 03 00:00:00 MDT 2019)

Vail Vision has always treated my family with courtesy, professionalism and are very knowledgeable.


Reply

Lucia - thank you for trusting us with you and your families vision!

StarStarStarStarStar Very efficient and on time —    (Patient since Mon Aug 26 00:00:00 MDT 2019)

Very efficient and on time


Reply

Thank you, Jill!

StarStarStarStarStar The staff and optometrists are very friendly an... —    (Patient since Wed Sep 02 00:00:00 MDT 2020)

The staff and optometrists are very friendly and professional. Great Service... I will back.


Reply

We look forward to seeing you again soon Luz!

StarStarStarStarStar The exams and treatments  —    (Patient since Mon Mar 30 00:00:00 MDT 2020)

The exams for eye problem was conducted thoroughly and the solutions explored.


Reply

Barbara, we want our patents to have full understanding of their vision! So glad you felt that.

StarStarStarStarStar Get response to a problem and quick solution a... —    (Patient since Mon Jun 17 00:00:00 MDT 2019)

Get response to a problem and quick solution and turnaround


Reply

Thank you, James!

StarStarStarStarStar The staff and doctors at Vail Vision are very p... —    (Patient since Thu Aug 27 00:00:00 MDT 2020)

The staff and doctors at Vail Vision are very professional and friendly. I felt very comfortable being there during these difficult times.


Reply

Thank you, Teddy! We want our patients to feel safe.

StarStarStarStarStar Great service good attention will be back to dr... —    (Patient since Fri Aug 28 00:00:00 MDT 2020)

Great service good attention will be back to dr matthew


Reply

Jean - we look forward to seeing you again!

StarStarStarStarStar Dr. Owens is amazing! —    (Patient since Sat Oct 20 00:00:00 MDT 2018)

Dr. Owens is amazing and so is the entire Vail Vision team. I actually look forward to my vision appointment every year because of them.


Reply

Thank you, lauren!

StarStarStarStarStar Neyma was very helpful, she explained to me how... —    (Patient since Thu Aug 27 00:00:00 MDT 2020)

Neyma was very helpful, she explained to me how my insurance company works and we were able to save some money!


Reply

Brittany - thank you so much for letting us know!

StarStarStarStarStar Professional, efficient service. —    (Patient since Mon Sep 16 00:00:00 MDT 2019)

Professional, efficient service.


Reply

Thank you , Kent!

StarStarStarStarStar quality service, friendly treatment —    (Patient since Wed Aug 26 00:00:00 MDT 2020)

quality service, friendly treatment


Reply

Thank you for your kind words, Sara!

StarStarStarStarStar Very thorough Explained everything so I under... —    (Patient since Mon Aug 24 00:00:00 MDT 2020)

Very thorough Explained everything so I understood


Reply

Marci - eye health is so important! We love educating our patients! So glad you felt that during your visit with us.

StarStarStarStarStar Great staff friendly and efficient —    (Patient since Thu Aug 20 00:00:00 MDT 2020)

Great staff friendly and efficient


Reply

Patricia - thank you! Always so great to see you!

StarStarStarStarStar Great checkup and great doctors !! —    (Patient since Fri Dec 07 00:00:00 MST 2018)

Great checkup and great doctors !!


Reply

Thank you, Lawanda!

StarNo StarNo StarNo StarNo Star  —    (Patient since Thu Aug 20 00:00:00 MDT 2020)

I did not expect to be charged $169 for an eye exam. My pulmomogist referred me to Vail Vision for a simple eye exam before I go on 3 antibiotics 3x a week for 18 months. I was referred for an eye exam as a baseline so they can see any damage to my eyes from the meds. We are elderly and don't have much money. Thought it would be covered by medicare. Very shocked by the fee.


Reply

Eileen, I apologize for any confusion. We try to explain all pricing prior to treatment so a patient is aware. Unfortunately medicare only covers specific circumstances and apply to very few patients for vision coverage.

StarStarStarStarStar Excellent service and location  —    (Patient since Sat Aug 15 00:00:00 MDT 2020)

Excellent service and location


Reply

Thank you, Melissa!

StarStarStarStarStar Annual vision checkup —    (Patient since Sat Jul 27 00:00:00 MDT 2019)

Annual vision checkup received a timely email and online reminder. Thorough testing by staff prior to seeing Dr James. Dr James was obviously busy moving from patient to patient and gave me his full attention explaining results and answering my questions. Thank you Dr James and Vail Vision staff.


Reply

Linda, Thank you for your kind review!

StarStarStarStarStar I have a great degree of confidence in Dr Owens... —    (Patient since Tue Jan 08 00:00:00 MST 2019)

I have a great degree of confidence in Dr Owens. He listens to my issues and answers all my questions.


Reply

John - we want our patients to feel they are confident in their vision care! Thank you for choosing our clinic.

StarStarStarStarStar Supportive Team —    (Patient since Thu Aug 06 00:00:00 MDT 2020)

Everyone at Vail Vision is helpful, courteous and kind, they completely understand the needs of their patients.


Reply

Thank you - Carol!

StarStarStarStarStar The customer service provided is INFINITELY bet... —    (Patient since Sat Jun 20 00:00:00 MDT 2020)

The customer service provided is INFINITELY better than at my last doctor. Doctor Owen was sharp, professional and explained everything in a way I could understand. The techs and assistants were actually nice to me, which is a nice change, they were helpful and treated me with kindness and respect (it's like they actually appreciate my business!). I highly recommend their services :)


Reply

Tiffany - we do appreciate your business! We love what we do and we love our patients. Thank you for choosing us for your vision!

StarStarStarStarStar Very professional, expert eye care! The best!  —    (Patient since Mon Aug 03 00:00:00 MDT 2020)

Very professional, expert eye care! The best!


Reply

Erin - thank you for trusting us with your vision!

StarStarStarStarStar Great experience. Dr. James fit me into his bus... —    (Patient since Thu Jul 30 00:00:00 MDT 2020)

Great experience. Dr. James fit me into his busy schedule and was really amazing. Highly recommend using Vail Vision.


Reply

Kathleen - so glad we were able to see you!

StarStarStarStarStar Great service! I would highly recommend Dr. Mat... —    (Patient since Wed May 29 00:00:00 MDT 2019)

Great service! I would highly recommend Dr. Matthew James to my friends


Reply

Thank you so much for your kind words, Jamilya!

StarStarStarStarStar Dr James is the best! —    (Patient since Wed Feb 06 00:00:00 MST 2019)

Dr James was thorough, professional, explained everything,and took time to answer questions. He is a gem!


Reply

Thank you so much for your kind words, Julia!

StarStarStarStarStar Dr. Nickel was professional, courteous and effi... —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

Dr. Nickel was professional, courteous and efficient. She treated me really well and constantly asked me if I had any questions. She is awesome. Also, the front office staff is really, really good at what they do.


Reply

Thank you for your kind words, Timothy! We enjoyed having you come into our offices.

StarStarStarStarStar The staff and doctors are friendly and professi... —    (Patient since Wed Jul 03 00:00:00 MDT 2019)

The staff and doctors are friendly and professional.


Reply

Thank you for your kind words, Kristine!

StarStarStarStarStar Everyone was very efficient, knowledgeable and ... —    (Patient since Fri Dec 14 00:00:00 MST 2018)

Everyone was very efficient, knowledgeable and I like Dr. Jones very much and seemed very good. My first time seeing him. He was not only thorough, but took time to discuss everything to make sure I was comfortable and understood.


Reply

Connie - we want to ensure our patients are educated on their vision! So glad you felt that.

StarStarStarStarStar A very professional team, thanks much!!!  —    (Patient since Sat Jul 18 00:00:00 MDT 2020)

A very professional team, thanks much!!!


Reply

Marinett - so glad you came in!

StarStarStarStarStar Dr. Owens and everyone was great - thank you! —    (Patient since Tue Jul 21 00:00:00 MDT 2020)

Dr. Owens and everyone was great - thank you!


Reply

Tegan - thank you so much!

StarStarStarStarStar Appt was on time, very thorough, and the sele... —    (Patient since Wed May 01 00:00:00 MDT 2019)

Appt was on time, very thorough, and the selection/fitting of new glasses was easy.


Reply

James - so glad you had a seamless experience in our clinic.

StarStarStarStarStar My 2 kids and I had a wonderful experience! Thi... —    (Patient since Mon Jul 20 00:00:00 MDT 2020)

My 2 kids and I had a wonderful experience! This is our new go to eye care... we all appreciated the doctor and staff's professionalism, knowledge and friendliness. I highly recommend Vail Vision!


Reply

Thank you, Tia! We are so pleased we were able to take care of your kids!

StarStarStarNo StarNo Star I was made to feel exceedingly uncomfortable by... —    (Patient since Thu Jul 16 00:00:00 MDT 2020)

I was made to feel exceedingly uncomfortable by what transpired after my exam. I was told by Dr. James that I may have a very small retina hole or tear but the Dr’s office I was referred to acted as if it was an emergency and should come in immediately. They had not even seen the photo of my eye so how did it turn from a very small hole that may or may not need treatment to something entirely different in a matter of minutes and with no exam? I will be seeking secondary treatment elsewhere and perhaps you should talk to them about how they handled this.


Reply

Thomas, We apologize that this referral did not go well. We hate to hear something like this from one of our patients. We will definitely follow up and investigate this.

StarStarStarStarStar Very efficient courteous staff and not pushy a... —    (Patient since Thu Dec 13 00:00:00 MST 2018)

Very efficient courteous staff and not pushy about selling new glasses.


Reply

Thank you for your kind words, Mari Jo!

StarStarStarStarStar steve erickson —    (Patient since Mon Oct 14 00:00:00 MDT 2019)

entire staff was very professional and helpful


Reply

Thank you, Steven!

StarStarStarStarStar Professional & personable —    (Patient since Mon Jul 13 00:00:00 MDT 2020)

The front desk staff were helpful and got me in very quickly as I was experiencing some acute symptoms. Both professional and personable- the entire visit was exactly what I had hoped for. I would highly recommend Vail Vision to anyone!


Reply

Thank you, Maria! We are so happy to hear you are doing better!

StarStarStarStarStar Excellent service and care. —    (Patient since Wed Jul 03 00:00:00 MDT 2019)

Excellent service and care.


Reply

Thank you for your kind words, Eric!

StarStarStarStarStar FIRST RATE ETHICAL AND PROFESSIONAL SERVICE —    (Patient since Thu Jul 02 00:00:00 MDT 2020)

FIRST RATE ETHICAL AND PROFESSIONAL SERVICE


Reply

Thank you, Joseph!

StarStarStarStarStar Clean facilities, and VERY FRIENDLY staff. Dr. ... —    (Patient since Thu Jul 02 00:00:00 MDT 2020)

Clean facilities, and VERY FRIENDLY staff. Dr. James was very thorough, he spent time explaining everything, it did not feel like he was rushing at all. The tech, I wish I could remember her name, she also was very patient and helpful. Showed me all the different options, explained my insurance coverage, etc.


Reply

Rachel - thank you for your kind words!

StarStarStarStarStar The team at Vail Vision is always very professi... —    (Patient since Tue Jun 18 00:00:00 MDT 2019)

The team at Vail Vision is always very professional. Appointments are always on time and the staff is great to work with.


Reply

Thank you, Jeff!

StarStarStarStarStar Will call Monday to schedule next visit. —    (Patient since Fri Jun 26 00:00:00 MDT 2020)

Will call Monday to schedule next visit.


Reply

Thank you Constance. We look forward to seeing you soon!

StarStarStarStarStar Great customer service. Thank you!!! —    (Patient since Fri Jun 26 00:00:00 MDT 2020)

Great customer service. Thank you!!!


Reply

Thank you, Vance!

StarStarStarStarStar Clean, professional, kind. Good service.  —    (Patient since Fri Jun 26 00:00:00 MDT 2020)

Clean, professional, kind. Good service.


Reply

Abby - thank you! We want to ensure all patients feel at home and comfortable in our offices.

StarStarStarStarStar They're willing to work with you when juggling ... —    (Patient since Wed Jan 08 00:00:00 MST 2020)

They're willing to work with you when juggling kids and help get your prescription right.


Reply

Jonathan - we know how important your vision is! We want to make sure you have what you need!

StarStarStarStarStar friendly, competent, approachable. Good experie... —    (Patient since Wed Jun 24 00:00:00 MDT 2020)

friendly, competent, approachable. Good experience. Will do more testing later this month.


Reply

Jane - we look forward to seeing you gain soon!

StarStarStarStarStar clear explanations of exam results —    (Patient since Mon Mar 30 00:00:00 MDT 2020)

Excellent exams- many pieces of equipment to measure all parts & functions of the eyes. Dr. Owens is open about prognosis and explained the implications of the tests results.


Reply

Barbara - thank you for your kind words. We want our patients to be informed regarding their eye care!

StarStarStarStarStar Very nice physician. Good experience.  —    (Patient since Fri Jun 19 00:00:00 MDT 2020)

Very nice physician. Good experience.


Reply

Thank you, Judy!

StarStarStarStarNo Star My referral and information was not received by... —    (Patient since Thu Aug 22 00:00:00 MDT 2019)

My referral and information was not received by time of my appointment next day in Aroura. Showed Dr. picture I took on my phone. Was no surgery needed.


Reply

Todd - I apologize that your information was not received in time. We are very pleased to hear that you did not need surgery!

StarStarStarStarStar Always very professional and friendly at this o... —    (Patient since Wed Jun 05 00:00:00 MDT 2019)

Always very professional and friendly at this office. Kandi was fantastic! Very professional, informative and helpful. Thank you all for your great work.


Reply

Thank you, Joshua!

StarStarStarStarStar  —    (Patient since Tue Dec 11 00:00:00 MST 2018)

Dr. James is fantastic, thorough and caring. He explains everything and makes time to answer any questions. Very much appreciated! Small issue with billing worth mentioning - contact fitting fee was charged when there was no change in my eyes, the prescription and I’ve been at this office for many years. It was sort of breezed over in the check out and seems that if it is routine it should be fully covered by VSP. I do not remember this charge in the past. Also, in terms of the contact coverage by VSP and your pricing, it seems that it should cover a full year’s worth of contacts. I was given the option to get fewer and leave insurance $ on the table or pay more out of pocket. Seems like pricing is a bit wacky somewhere. This is just the administrative stuff, as I’ve said, Dr. James’ Carr and professionalism is far and away some of the best I’ve experienced.


Reply

Houston - I apologize for the confusion with your contact lens fitting. If you have questions, we can go over it in more details next time you are in the office!

StarStarStarStarStar Vail Vision was great to deal with and I receiv... —    (Patient since Tue Jun 02 00:00:00 MDT 2020)

Vail Vision was great to deal with and I received my grasses in just a few days. I never expected that.


Reply

John - great! We are so glad you received them so quickly.

StarStarStarStarStar I loved the transparency and complete explanati... —    (Patient since Mon Jun 15 00:00:00 MDT 2020)

I loved the transparency and complete explanations during the whole exam. Everyone was professional and caring. Thanks


Reply

Thomas - knowledge is power and we want to empower our patients! So pleased to hear your experiences.

StarStarStarStarStar Everyone there was outstanding. —    (Patient since Wed Jun 17 00:00:00 MDT 2020)

Everyone there was outstanding.


Reply

Thank you, Steven!

StarStarStarStarStar My visit went exceptionally well!  —    (Patient since Wed Jun 17 00:00:00 MDT 2020)

My visit went exceptionally well! I can tell everyone really cares about all of their customers!!


Reply

Skipper - thank you for the kind words! We love what we do!

StarStarStarStarStar I was extremely satisfied with both the optomet... —    (Patient since Thu Jun 11 00:00:00 MDT 2020)

I was extremely satisfied with both the optometrist, particularly the amount of time she spent with me and the optician. They all acted very professionally and were very competitive on the price.


Reply

Thank you for the kind review, Marc!

StarStarStarStarNo Star This was my first experience at Vail vision so ... —    (Patient since Wed Jan 29 00:00:00 MST 2020)

This was my first experience at Vail vision so I do not have too much to say. I was impressed with my doctor, she was knowledgeable and very pleasant.


Reply

Thank you, Suzanne!

StarStarStarStarStar The nicest staff ever! They were so courteous a... —    (Patient since Tue Jun 09 00:00:00 MDT 2020)

The nicest staff ever! They were so courteous and I definitely found an optometrist that I fully trust!


Reply

Thank you, Samantha!

StarStarStarStarStar This office and eye doctor are on top of their ... —    (Patient since Tue Jun 04 00:00:00 MDT 2019)

This office and eye doctor are on top of their game in every way. They are reliable with the insurance claims and I have never run into a snag. Their billing is accurate and efficient. Dr James is down to earth, easy to understand and friendly. I ask a lot of questions since my family history involves many immediate family members with eye disease and blindness. He always takes his time to explain things fully.


Reply

Patricia - we know that having a predisposition to eye disease can be scary! I'm so glad our staff and Dr. James could put you at ease.

StarStarStarNo StarNo Star Nice doctor, reception needs a lot of work. —    (Patient since Sat Jun 06 00:00:00 MDT 2020)

While the doctor did a good job explaining what was wrong with my eye, she did not use any medical terminology or provide me with a paper explaining my treatment to take home. If I didn’t pull out my phone and take notes I’m not sure I would have remembered what she said. I also personally like to know medical terminology so I can further research it myself or have it for the future. My biggest problem was she asked the receptionist twice to put in my information so she could schedule my follow up and also to put in my prescription to Walgreens in front of me. I stood there for a second and said “I’m going to head to Walgreens now because it’s on my way home”. Well I sat in my car for 45 minutes in the Walgreens parking lot to give them time to fill my prescription. When I went in they said the doctor hadn’t even sent it over yet. So I sat and waited for 45 minutes AGAIN before the pharmacist said the office never sent the nsi# and she had called and asked me to call. I called 10 times with no answer and almost drove back to Vail Vision because your office closes at 4 and it was about 3 and without that I could not get my prescription. While I thought it was because I was a new patient the pharmacist told me your office has sent over the prescription incorrectly and without the information she needed. This is extremely unsettling to me as a new patient. I walked out of your office at 1:17. I walked into Walgreens at 2. I didn’t not leave with my prescription until 3:15 due to them not having the nsi#. I thought I gave plenty of time before I went into Walgreens but for them to say your office hadn’t sent my prescription yet, when I said I was going right there, and waited 45 minutes in my car to give the process time but to find out you hadn’t even sent it over yet is unacceptable - especially when the pain in my eye felt drastically worse after my appointment. While I’m willing to still vail vision a try, this is definitely a bad way to start off a new patient.


Reply

Christine - Thank you for your detailed feedback! We really cant thank you enough for taking the time to type this up, it is the only way we can improve and we understand your time is valuable. This is, as you said, unacceptable. I want to let you know this is NOT how we typically do our business. We want our patients to feel they are informed on anything and everything they may need to feel they have the bet eye care. Knowledge is power and we are always wanting to educate our patients and ensure we are giving patients thorough consults. This is something we will follow-up on! We really appreciate you giving us another chance despite your experience. We know your next encounter with our office will exceed your expectations!

StarStarStarStarStar You guys are awesome. Whole experience from sta... —    (Patient since Wed Jun 03 00:00:00 MDT 2020)

You guys are awesome. Whole experience from start to finish is top notch.


Reply

Thank you so much for the kind words, Nathaniel!

StarStarStarStarStar Great service, knowledgable, with minimal waiti... —    (Patient since Wed Jun 03 00:00:00 MDT 2020)

Great service, knowledgable, with minimal waiting time for appointment !


Reply

Steve - we are trying to keep our appointments on time! Thank you for letting us know our efforts are being noticed!

StarStarStarStarStar We love Vail Vision. They are always friendly a... —    (Patient since Mon Apr 15 00:00:00 MDT 2019)

We love Vail Vision. They are always friendly and are able to accommodate our whole family on the same day.


Reply

Thank you so much, Margaret! We love seeing your family!

StarStarStarStarStar Quality of products and work done is excellent.... —    (Patient since Thu Nov 15 00:00:00 MST 2018)

Quality of products and work done is excellent. Front desk I rate a 5 because of mis-scheduling.


Reply

I am so sorry that we had a mis-scheduling issue. I'm so glad you felt your visit was quality and apologize for the inconvenience. We understand your time is so valuable and we are going to work on any issues that can create these mis-communications.

StarStarStarStarStar Dr. James is awesome and professional!  —    (Patient since Tue Jul 02 00:00:00 MDT 2019)

Dr. James is awesome and professional!


Reply

Thank you, Chelsey!

StarStarStarStarStar Awesome team- super professional and always ans... —    (Patient since Thu Aug 01 00:00:00 MDT 2019)

Awesome team- super professional and always answer all my question. Been seeing perfectly with VV for over 20 years.


Reply

Cynthia - we feel so blessed to have you trust us with your vision!

StarStarStarStarStar excellent, very professional! —    (Patient since Mon May 13 00:00:00 MDT 2019)

excellent, very professional!


Reply

Thank you, William!

StarStarStarStarStar Everyone there is really nice. The doctor did a... —    (Patient since Thu May 28 00:00:00 MDT 2020)

Everyone there is really nice. The doctor did a great job with my contact fitting, I have an astigmatism so it has always been real hard to find the right ones in the past.


Reply

Danielle - Astigmatisms and contact lens fittings can be so tricky! We thank you for trusting us with yours!

StarStarStarStarStar I just visited under new Covid restrictions. Th... —    (Patient since Tue May 26 00:00:00 MDT 2020)

I just visited under new Covid restrictions. The staff was very nice, the office very clean, and, lots of signage for safety. The Dr explained exam and clarified my questions.


Reply

Sara - we want to ensure our patients are safe during this time. Thank you for trusting us!

StarStarStarStarStar Excellent Staff!  —    (Patient since Fri May 22 00:00:00 MDT 2020)

I was back for my exam in less than 5 minutes of arriving. The staff was very helpful and knowledgeable when helping me select glasses.


Reply

Kimberly - thank you for your kind words!

StarStarStarStarStar Your practice is efficient, professional and he... —    (Patient since Mon Nov 05 00:00:00 MST 2018)

Your practice is efficient, professional and helpful to my eye health. Thanks for your care! Janet Beals


Reply

Janet - we love what we do and are so blessed to have patients like you!

StarStarStarStarStar Lorenzo W. Martinez —    (Patient since Fri Aug 23 00:00:00 MDT 2019)

Dr. James was awesome, friendly, understanding, patient, and listened to my input. He is very competent. Kandi, who helped find and order the right glasses for me provided exceptional customer service...


Reply

Lorenzo - thank you so much for choosing Vail Vision for your care!

StarStarStarStarStar Great staff! Always curious and helpful.  —    (Patient since Wed May 01 00:00:00 MDT 2019)

Great staff! Always curious and helpful.


Reply

Thank you so much, Laura!

StarStarStarStarStar Great service. I’m hearing impaired, and have ... —    (Patient since Thu Apr 14 00:00:00 MDT 2016)

Great service. I’m hearing impaired, and have to read lips and the fact that staff had to wear mask as I did to. They went above and beyond and took the time to text me what they were saying. Yes the appointment was longer , but I really appreciated that they took the time to help me. 10 stars!


Reply

Caitlin - this time can be so difficult and you have an even greater challenge. We are so blessed you trusted us with your vision care and we look forward to seeing you again soon!

StarStarStarStarStar Great service  —    (Patient since Mon May 18 00:00:00 MDT 2020)

Great service Friendly answer all my questions


Reply

Tomas, thank you! We look forward to seeing you again soon.

StarStarStarStarStar I was very pleased with my visit to Vail Vision... —    (Patient since Mon May 18 00:00:00 MDT 2020)

I was very pleased with my visit to Vail Vision. Everyone was pleasant and helpful.


Reply

Thank you for your kind words, Betsy!

StarStarStarStarStar The people were super friendly and service was ... —    (Patient since Thu May 14 00:00:00 MDT 2020)

The people were super friendly and service was great!


Reply

Thank you, Brian! See you again soon.

StarStarStarStarStar Very professional and Dr. Owens is very involve... —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Very professional and Dr. Owens is very involved


Reply

Byron - we love what we do and we are so glad you felt that! Look forward to seeing you again!

StarStarStarStarStar Very friendly staff and doctors. Very helpful!... —    (Patient since Tue May 12 00:00:00 MDT 2020)

Very friendly staff and doctors. Very helpful! Dr. Owens is very knowledgeable and explains information well to his patients.


Reply

Shelby - thank you for your kind words!

StarStarStarStarStar Doctor and all stuff, they were anazing! Had ve... —    (Patient since Mon Dec 18 00:00:00 MST 2017)

Doctor and all stuff, they were anazing! Had very nice welcome from front desk girls, doctor took very good care of me! Highly recommend this place for a nee patient...


Reply

Lubos, thank you so much for your kind reference!

StarStarStarStarStar The doctors and staff at the Edwards Vail Visio... —    (Patient since Fri May 10 00:00:00 MDT 2019)

The doctors and staff at the Edwards Vail Vision office are professional, personable, knowledgeable and all around awesome. I have all the confidence in the world in Dr. Owens! He is amazing.


Reply

Thank you for your kind words, Pamela!

StarStarStarStarStar The first time a Dr. was so thorough.  —    (Patient since Wed May 15 00:00:00 MDT 2019)

The first time a Dr. was so through and went


Reply

Nora - We love what we do and want you to receive the best care!

StarStarStarStarNo Star mask slippage made me feel uncomfortable  —    (Patient since Mon May 04 00:00:00 MDT 2020)

Mask of sales person kept slipping down and he had to keep pushing it up with his ungloved hand.


Reply

Susan - thank you for letting us know! We will defiantly address resolve this issue - we want you to feel safe!

StarStarStarStarStar Very friendly and helpful. I've been a patient... —    (Patient since Tue Jun 04 00:00:00 MDT 2019)

Very friendly and helpful. I've been a patient of Vail Vision for many, many years and highly recommend the staff and Doctors!


Reply

Thank you for your kind words, Elizabeth!

StarStarStarStarStar Wrong Doc —    (Patient since Thu Apr 18 00:00:00 MDT 2019)

My only problem was that I would not have gone to the appointment if I knew it was with a different Dr. I will not stay for that again.


Reply

Barbara - I'm so sorry to hear that happened. Please let us know when scheduling and we will be sure to get you in with the correct doctor as we know that you build trust with your doctor and we do not want you to see a different doctor that you are not comfortable with.

StarStarStarStarStar I was concerned about the health of my retinas.... —    (Patient since Fri Apr 17 00:00:00 MDT 2020)

I was concerned about the health of my retinas. Your exam viewed my retinas and condition of my eyes.


Reply

Marie - so glad we were able to address your concerns!

StarStarStarStarStar Excellent service and care. I felt confident th... —    (Patient since Mon Mar 30 00:00:00 MDT 2020)

Excellent service and care. I felt confident that my eye problem was being investigated thoroughly and that the treatment suggested will yield complete healing.


Reply

Barbara, thank you so much for your kind words!

StarStarStarStarStar In these restrictive times---Dr Owen was more t... —    (Patient since Mon Jan 10 00:00:00 MST 2022)

In these restrictive times---Dr Owen was more than willing to see me and solve my issues.


Reply

Thank you for your kind words, Helen. Wishing you and your family the best!

StarStarStarStarStar I had an emergency eye issue and you got me i... —    (Patient since Thu Mar 19 00:00:00 MDT 2020)

I had an emergency eye issue and you got me in within an hour ,I thought Dr. JAMRES WAS GREAT ,, THANKS YOU FOR YOU GREAT CARE AND CONERN


Reply

Thank you so much, Donald! We know that it can be scary to have an eye emergency. We are so glad you trusted us with your care!

StarStarStarStarStar Dr. Nickels and her on going support is amazing... —    (Patient since Tue Jan 07 00:00:00 MST 2020)

Dr. Nickels and her on going support is amazing. I honestly have not received better service from an eye care physician than I have from Dr. Nickels. Her patience, attention to detail, and genuinely caring demeanor show through in all of the visits I have had with her. I have already recommended Vail Vision to many of my coworkers because of my experiences with her and the entire friendly staff.


Reply

Jason - thank you so much for the kind words. We also love Dr. Nickel! She is wonderful. Thank you for trusting us with your vision!

StarStarStarStarNo Star very good appointment with the exception that t... —    (Patient since Wed Mar 20 00:00:00 MDT 2019)

very good appointment with the exception that the follow up glasses/contacts representative seemed very put off that I chose not to purchase glasses and instead ordered contact lenses. Very abrupt and brittle conclusion to the meeting.


Reply

Michael - I apologize that you felt that way. We will follow-up as we want to ensure all our patients feel they are getting what they need for their eye health.

StarStarStarStarStar Vail vision was so great. Service was quick and... —    (Patient since Mon Mar 09 00:00:00 MDT 2020)

Vail vision was so great. Service was quick and everyone was very friendly and helpful. Thier office is beautiful as well. Thank you all!


Reply

Thank you, Amanda! We LOVE our location! Thank you for your kind words!

StarStarStarStarStar Was taken BEFORE my appointment time. Staff ve... —    (Patient since Wed Feb 06 00:00:00 MST 2019)

Was taken BEFORE my appointment time. Staff very efficient


Reply

Louis - we know time is valuable! We are so glad we were able to get you in before you expected! We look forward to seeing you again soon!

StarStarStarStarStar The staff at Vail Vision is excellent. Dr. Mat... —    (Patient since Tue Jan 22 00:00:00 MST 2019)

The staff at Vail Vision is excellent. Dr. Matthew James was excellent and very helpful.


Reply

Thank you for your kind words, Lynn!

StarStarStarStarStar Everyone who helped me were awesome. —    (Patient since Mon Feb 25 00:00:00 MST 2019)

Everyone who helped me were awesome.


Reply

Thank you,Mary!

StarStarStarStarStar Dr Nichol was wonderful !!! —    (Patient since Wed Feb 26 00:00:00 MST 2020)

Dr Nichol was wonderful !!!


Reply

Mary - thank you for the kind words! I will pass this onto her!

StarStarStarStarStar Very friendly and knowledgeable staff —    (Patient since Thu Feb 21 00:00:00 MST 2019)

Very friendly and knowledgeable staff


Reply

Thank you for your kind words, Loretta! We look forward to seeing you again soon!

StarStarStarStarStar Love! Love! Love!! Great front desk, office, a... —    (Patient since Mon Feb 17 00:00:00 MST 2020)

Love! Love! Love!! Great front desk, office, and technician staff. Doctors are AMAZING!!! I’ve now seen two different doctors there and both of them took their time making sure I understood everything, answered every question thoroughly, and NEVER made me feel as if they where in a hurry to get me out of the door to see the next patient. I would absolutely recommend this office to anyone who has eyes!!!!


Reply

Bella - thank you so much for your kind words! We are so pleased you had such a wonderful experience!!!!

StarStarStarStarStar Excellent service —    (Patient since Thu Jan 02 00:00:00 MST 2020)

Excellent service, great selection of glasses


Reply

Thank you so much for your kind words, Ladislav!

StarStarStarStarStar Thorough and complete exam.  —    (Patient since Tue Feb 18 00:00:00 MST 2020)

Thorough and complete exam. The Dr./optometrist was thorough in his examination and explanation of what he was doing. As well as the results, explaining everything he was seeing and thinking. Shared more information than I've every gotten before and helped me in deciding what to do or needed to do.


Reply

Arturo - we want our patients to know everything that they can about their vision! We love that you were able to get the care you wanted. Thank you!

StarStarStarStarStar  —    (Patient since Tue Apr 16 00:00:00 MDT 2019)

Great experience. Very helpful and informative. The advice is received made by decision making easy . I continue to recommend you and your teams as the place to go un the Valley


Reply

Thank you so much for your kind words, Allan!

StarStarStarStarStar post op care —    (Patient since Sat Nov 16 00:00:00 MST 2019)

Prompt, informative, post-op appointment - appreciated.


Reply

Rochelle - so glad you had a wonderful post-op! We look forward to seeing you again soon!

StarStarStarStarStar Everyone at Vail Vision is so pleasant and help... —    (Patient since Thu Feb 13 00:00:00 MST 2020)

Everyone at Vail Vision is so pleasant and helpful. I broke my glasses and then sat on them this year (bad year for me!) and they were very helpful with finding the exact same frames to switch out the lenses.


Reply

Leah - so sad that your glasses broke but we are so happy we were able to help!

StarStarStarStarStar All staff helpful and friendly. Knowledgeable a... —    (Patient since Wed Feb 12 00:00:00 MST 2020)

All staff helpful and friendly. Knowledgeable and personable doctors too!


Reply

Thank you for your kind words, Nicole!

StarStarStarStarStar That appointment was the best ever.From the ti... —    (Patient since Wed Feb 12 00:00:00 MST 2020)

That appointment was the best ever. From the time I walked in , All thru my exam and the exemplary service I got using my new glasses, and sunglasses. I think I was the last appointment of the day and never felt rushed. Truely one of the best customer service expieriences I’ve had in the 10 years living in the valley.


Reply

Kimberly - we are so thankful you chose us for your vision. What a complement that we are the best customer service you have had in the past 10 years!!!

StarStarStarStarStar I felt fortunate to get an appt the day I neede... —    (Patient since Fri Feb 07 00:00:00 MST 2020)

I felt fortunate to get an appt the day I needed it. The office staff was friendly. I would come back to see Dr. Nichols anytime that I was in the valley. She was wonderful!


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Beth - I'm so glad we were able to get you in at a time that worked for your schedule! Looking forward to seeing you again soon!

StarStarNo StarNo StarNo Star Los lentes que me dieron se me cae a cada rato ... —    (Patient since Thu Dec 19 00:00:00 MST 2019)

Los lentes que me dieron se me cae a cada rato aparte los pedí que se oscureieran y solo me los dieron Anti reflejante no veo las letras pequeñas en los medicamentos


StarStarStarStarStar Excellent! Was seen without an appointment, as ... —    (Patient since Thu Feb 06 00:00:00 MST 2020)

Excellent! Was seen without an appointment, as I had pain in my eye. The receptionist was very helpful and without too much of a wait I was able to see the Dr. Dr Jacqueline Nickel was very thorough and my issue is resolving well. Thank you all for being so helpful!! Look forward to my follow up appointment next week.


Reply

Shirley- we understand how scary it can be to have pain in your eye and we are pleased we were able to help!

StarStarStarStarStar LASIK follow up  —    (Patient since Mon Nov 12 00:00:00 MST 2018)

Dr. Nickel is great. She was very empathetic regarding my concerns and her competence quickly put me at ease.


Reply

James - we understand how scary it can be post LASIK. Thank you for trusting us!

StarStarStarStarStar Very impressed! —    (Patient since Tue Feb 04 00:00:00 MST 2020)

Several of my family and friends recommended Vail Vision in Edwards. I was not disappointed; it was an excellent experience from start to finish. I have no hesitation in recommending Vail Vision for your eye care.


Reply

Jennifer - we are so blessed to help not only you but your family and friends! Thank you for trusting us with your vision!

StarStarStarStarStar Dr. James is professional, knowledgeable, thoro... —    (Patient since Tue Feb 04 00:00:00 MST 2020)

Dr. James is professional, knowledgeable, thorough and gives you lots of time and attention.


Reply

Jacquelyn - thank you for coming to see us! We appreciate your feedback.

StarStarStarStarStar awesome!! —    (Patient since Tue Feb 04 00:00:00 MST 2020)

Dr Nickel was very thorough in her diagnosis. I would recommend Vail Vision for sure.


Reply

Thank you for your kind words, Dwight!

StarStarStarStarStar Was seen within 5min. of my appt. time. Staff... —    (Patient since Thu May 02 00:00:00 MDT 2019)

Was seen within 5min. of my appt. time. Staff friendly and personable! All questions answered to my satisfaction!


Reply

Jordeen - thank you for your kind words! So glad we were able to get you in so quickly!

StarStarStarStarStar freindly staff —    (Patient since Thu Jan 30 00:00:00 MST 2020)

the staff is very friendly. has an ease in which they speak to you.


Reply

Scott - thank you for choosing Vail Vision! We look forward to speaking to you again soon!

StarStarStarStarStar Everyone is always so friendly and accommodatin... —    (Patient since Thu Jan 10 00:00:00 MST 2019)

Everyone is always so friendly and accommodating. I always feel very welcomed and have all of my questions answered.


Reply

Elijah - thank you for coming in! We look forward to seeing you again soon!

StarStarStarStarNo Star Everyone was very polite and professional. The ... —    (Patient since Tue Jan 28 00:00:00 MST 2020)

Everyone was very polite and professional. The equipment was modern and up to date. I look forward to my next appointment and I would recommend making an appointment.


Reply

Matthew - thank you for your kind words!

StarStarStarStarStar Thorough and professional. —    (Patient since Wed Feb 06 00:00:00 MST 2019)

Thorough and professional.


Reply

Thank you, David. We look forward to seeing you again soon!

StarStarStarStarStar Friendly staff. Very impressed with advanced te... —    (Patient since Tue Jan 14 00:00:00 MST 2020)

Friendly staff. Very impressed with advanced technology used to examine my eyes. Thorough explanation during exam


Reply

Thank you for your kind words, Judith!

StarNo StarNo StarNo StarNo Star Disappointing that the prevailing answer to my ... —    (Patient since Fri Jan 10 00:00:00 MST 2020)

Disappointing that the prevailing answer to my issues was "no". Broke the frames of my glasses and asked; can you repair - answer "no". Can you put the lens in another frame? - answer "no". Can we contact my previous eye doctor and get the prescriptions? - answer "no".


Reply

David - I apologize that this occurred. We want to help our patients to the best of our ability and I understand why you feel let down. There are broken glasses that cannot be fixed and it's almost impossible to find a frame that will fit lenses unless it's the exact frame, which we may not carry. With that said, it should have been explained to you in detail so that you have all of your options. Additionally, I am not sure why we would not be able to contact your pervious eye doctor. I will reach out to our staff and follow-up. Again, I apologize for your experience as we know how important it is to see!

StarStarStarStarStar They were very busy and apologized for the wait... —    (Patient since Sat Jun 22 00:00:00 MDT 2019)

They were very busy and apologized for the wait. Great group of people . Provider was excellent. Patient & through. I really appreciated her care & concern.


Reply

Sarah - we really appreciate your patients with our staff during a busy time. It is patients like you that make us love what we do!

StarStarStarStarStar Loved the dr and the gal who initially started ... —    (Patient since Wed Jan 08 00:00:00 MST 2020)

Loved the dr and the gal who initially started the exam -both above normal thoughtful . I will highly recommend all my breckenridge friends!


Reply

Thank you for your recommendation and kind words, Beth! We hope to see your friends!

StarStarStarStarStar Highly recommend! —    (Patient since Fri Jan 10 00:00:00 MST 2020)

Dr. Nickel was very kind and helpful! I felt like she was actually listening me and graciously addressed all my concerns and answered my dumb questions. I thought i was forever doomed to uncomfortable eyewear forever but she helped me get the most comfortable contacts I've ever had! and fixed my eyewear prescription. I felt like I was being taken care of from check-in till check-out.


Reply

Thank you so much for your kind words. Vision is so important and we want to ensure our patients feel they received wonderful care! We are so glad to hear you felt that !

StarStarStarNo StarNo Star Long wait. Limited selection. —    (Patient since Thu Dec 06 00:00:00 MST 2018)

Didn't feel valued as a client as last appointment. Waited, and waited.


Reply

Jennifer - I am so sorry to hear about your experience. We want every patient to feel valued as we really care about what we do. Thank you for your feedback so we can follow-up with our staff and ensure this does not happen in the future.

StarStarStarStarStar Courteous staff  —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Front desk is courteous and responsive to questions. I was in for a another eye-scan, the technician was thorough, although she did not notice that the printer failed to print on one side of the paper. Dr. James explained the results and reassured me. He also reminded me to come in for my regular eye exam in the spring.


Reply

Faye - thank you for your kind words and feedback!

StarStarStarStarStar Dr listened and talked to me —    (Patient since Tue Dec 31 00:00:00 MST 2019)

I called on Monday and got an appointment on Tuesday. Everyone was very nice. I was seen promptly. Dr gathered information quickly and discussed his diagnosis and treatment so that I understood what the issue was and what I needed to do. Treatment is working and I'm very happy.


Reply

Laura - we know vision can be confusing and we want our patients to be educated and empowered. So glad we did our job!

StarStarStarStarNo Star Dr Owens is always awesome and very in depth on... —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Dr Owens is always awesome and very in depth on all the new lens that i need to be in. The front desk gals are not very friendly anymore. They always seem way to busy to have a conversation and don't really take the time to say hello. Yesterday when i got there i said Hi and she looked at me at said do i have an appointment?, not hello, or hello how can i help you? I have been with Dr Page for over 25 years and i just thought you should know. Thanks so much for asking. Happy new year.


Reply

Sara - thank you for the information. We will address this with our staff as we do value our patients and want them to feel at home and welcome in our office!

StarStarStarStarStar Great view as always.  —    (Patient since Mon Nov 05 00:00:00 MST 2018)

Great view as always. The staff is professional and friendly. The Dr. really want to help you get the best vision possible


Reply

Shane - thank you for trusting us with your vision!

StarStarStarStarStar Great experience. Dr. Paige is a good listener.... —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Great experience. Dr. Paige is a good listener. Tried hard to help solve difficult problems.


Reply

Thank you for your kind words!

StarStarStarStarStar Dr. James is willing to explain and easy to tal... —    (Patient since Fri Sep 13 00:00:00 MDT 2019)

Dr. James is willing to explain and easy to talk with concerning any eye related issues.


Reply

Craig - thank you so much for your review. We look forward to seeing you again soon!

StarStarStarStarStar on time and excellent service and diagnosis —    (Patient since Tue Dec 17 00:00:00 MST 2019)

on time and excellent service and diagnosis


Reply

Paul - thank you for your kind words!

StarStarStarStarStar good visit with Dr Owens, both of us long time... —    (Patient since Tue Nov 20 00:00:00 MST 2018)

good visit with Dr Owens, both of us long time locals. He has sub specialized in my type of eye exams.


Reply

Walter - thank you for your kind words!

StarStarStarStarStar Prompt, friendly and efficient. Staff takes th... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Prompt, friendly and efficient. Staff takes the time to answer all of your questions and concerns.


Reply

Leslie - thank you so much for your kind words!

StarStarStarStarStar Thanks to Dr. Owens, my aging eyes are hanging ... —    (Patient since Wed Feb 20 00:00:00 MST 2019)

Thanks to Dr. Owens, my aging eyes are hanging in there until the cataracts can come off! Thank you so much


Reply

Margaret - we are so happy your cataracts are gone!

StarStarStarStarStar Great staff —    (Patient since Mon Nov 19 00:00:00 MST 2018)

Everyone at Vail Vision is always friendly and helpful


Reply

Thank you, Jakob!

StarStarStarStarStar excellent service  —    (Patient since Tue Dec 03 00:00:00 MST 2019)

Very friendly staff and very professional. They answered all my questions and concerns. Thank you


Reply

Joshua - thank you for trusting us with your vision!

StarStarStarStarStar No waiting, competent Docs, great product. —    (Patient since Tue Nov 27 00:00:00 MST 2018)

No waiting, competent Docs, great product.


Reply

Thank you, Michael!

StarStarStarStarStar Awesome Dr.!! —    (Patient since Tue Nov 26 00:00:00 MST 2019)

The Dr. was very patient to answer all of my questions without rushing me. They were very accommodating when I was unable to do dialysis.


Reply

Nicholas - thank you for your kind review! We love educating our patients and love what we do!

StarStarStarStarNo Star Always pleased with the service.  —    (Patient since Tue Nov 13 00:00:00 MST 2018)

Always pleased with the service.


Reply

Thank you for your kind words, Pamela! Look forward to seeing you again soon!

StarStarStarStarStar My eye was very irritated - it felt like someth... —    (Patient since Mon Nov 11 00:00:00 MST 2019)

My eye was very irritated - it felt like something was in it. I was able to get in to Vail Vision very quickly. Dr. Schneider found a tiny metal flake. They removed it and the rust ring, told me what they were doing and what to expect and prescribed antibiotic eye drops and OTC tear drops. Upon a followup visit three days later i was feeling and doing much better.


Reply

Mark - how scary to have something hap[pen to your vision like that. We are so pleased that you are feeling better!

StarStarStarStarStar Dr. Matthew James was very thorough and patient... —    (Patient since Thu May 02 00:00:00 MDT 2019)

Dr. Matthew James was very thorough and patient, answered all my questions and then some!


Reply

Jordeen - thank you so much we are so pleased to hear you had all of your questions addressed!

StarStarStarStarStar Great experience —    (Patient since Fri Jun 07 00:00:00 MDT 2019)

Everyone on the staff was very friendly and pleasant


Reply

Ruth - thank you for trusting us with your vision! We look forward to seeing you again soon!

StarStarStarStarStar Very nice! Fun experience. —    (Patient since Fri Oct 25 00:00:00 MDT 2019)

Very nice! Fun experience.


Reply

Morgan - so glad you were having fun! We love what we do and love that showed through during your exam!

StarStarStarStarStar Thorough! —    (Patient since Fri Nov 01 00:00:00 MDT 2019)

Matt was very thorough and took the time to explainable aspects of my daughter’s vision.


Reply

Violet - we love working with families and are so blessed you picked our clinic to service your family!

StarStarStarStarNo Star Dr Owens is very thorough and articulate! —    (Patient since Thu Aug 01 00:00:00 MDT 2019)

Dr Owens is very thorough and articulate!


Reply

Thank you so much for your kind words about Dr. Owens, Bette!

StarStarStarStarStar The team from start to finish is professional, ... —    (Patient since Thu Oct 31 00:00:00 MDT 2019)

The team from start to finish is professional, attentive and thorough. I am happy to have finally made the change to this group for my eye care needs!


Reply

Kimberly - thank you so much for trusting us with your vision! We look forward to seeing you soon!

StarStarStarStarStar  —    (Patient since Sat Nov 10 00:00:00 MST 2018)

Excellent customer service. Excellent attention to detail by the clinicians.


Reply

Barry - thank you so much for your kind review!

StarStarStarStarStar Everyone was incredibly helpful and genuine - w... —    (Patient since Tue Oct 29 00:00:00 MDT 2019)

Everyone was incredibly helpful and genuine - will definitely be back


Reply

Jackson - we look forward to seeing you again!

StarStarStarStarStar Such a friendly, professional and informative s... —    (Patient since Wed Oct 30 00:00:00 MDT 2019)

Such a friendly, professional and informative staff. Best vision care experience I’ve had!


Reply

Carrie - that means so much to us! Thank you!

StarStarStarStarStar Always a great experience! —    (Patient since Thu Oct 17 00:00:00 MDT 2019)

Always a great experience!


Reply

Thank you, Alejandra!

StarStarStarStarStar Super recommended  —    (Patient since Mon Oct 14 00:00:00 MDT 2019)

Professional staff and excellent technology


Reply

Antonio - thank you for your kind words. We really want to provide our patients with the best technology!

StarStarStarStarStar Dr James was great---the front desk staff are g... —    (Patient since Mon Nov 26 00:00:00 MST 2018)

Dr James was great---the front desk staff are great---the staff person that put me in the room was great---they took my anxiety and dissolved it! the exam and therapy prescribed went perfectly and i am on my way to relief!


Reply

Marisa - vision is SO important! We understand that it can create anxiety, we are so pleased you gave us the opportunity to show you peace of mind!

StarStarStarStarStar Wonderful and knowledgeable exam and informativ... —    (Patient since Thu Oct 10 00:00:00 MDT 2019)

Wonderful and knowledgeable exam and informative explanations.


Reply

Nicole - we love educating our patients. Thank you for allowing us the opportunity!

StarStarStarStarStar Very professional, very helpful and very pleasa... —    (Patient since Wed Oct 09 00:00:00 MDT 2019)

Very professional, very helpful and very pleasant.


Reply

Betty - thank you for trusting us with your vision.

StarStarStarStarStar Great Practice —    (Patient since Wed Oct 17 00:00:00 MDT 2018)

Vail Vision is a great optometrist office. Dr. James and his staff are very friendly and the space is always warm and inviting. Dr. James does a great job talking you through what he is doing and is very informative when asked questions. The ladies at reception are always helpful and smiling when I come in as well.


Reply

Thank you for your kind words, Eric!

StarStarStarStarStar 5 Stars —    (Patient since Thu Oct 03 00:00:00 MDT 2019)

I am a BIG fan of Vail Vision and especially Dr. James. He is knowledgeable and explains things so that they are easy to understand. Dr. James is also very personable and extremely patient as he listens and answers questions. I highly recommend Vail Vision!


Reply

Alice - thank you so much. We really care about every patient and are so pleased that you felt that during your experience!

StarStarStarStarStar Well Done —    (Patient since Tue Jan 15 00:00:00 MST 2019)

Most complete and thorough eye exam ever!


Reply

Paul - thank you for trusting us with your vision!

StarStarStarStarStar I've gone to Vail Vision for many years and I'm... —    (Patient since Thu Oct 03 00:00:00 MDT 2019)

I've gone to Vail Vision for many years and I'm very happy with their service and care. I recommend them highly.


Reply

Stephen - thank you for the recommendation!

StarStarStarStarStar Friendly and highly professional service in eve... —    (Patient since Thu Nov 15 00:00:00 MST 2018)

Friendly and highly professional service in every aspect of the business.


Reply

Thank you for your kind words, Horst!

StarStarStarStarStar Great friend staff at a beautiful location and ... —    (Patient since Wed Sep 25 00:00:00 MDT 2019)

Great friend staff at a beautiful location and office.


Reply

Derek - thank you for your kind words! We look forward to seeing you again soon!

StarStarStarStarStar My appointment was on time. Friendly greeting. ... —    (Patient since Wed Mar 30 00:00:00 MDT 2011)

My appointment was on time. Friendly greeting. Dr. James very professional and friendly.


Reply

Linda - we try so hard to stay on schedule! So glad we were able to do that for you!

StarStarStarStarStar Great experience!!! —    (Patient since Thu Sep 26 00:00:00 MDT 2019)

Everything went very smoothly. The tech did her exams quickly, and efficiently, very nice young lady. The doctor was very personable, easy to work with....Roll Tide...Go Tigers! They explained the costs, and the options very clearly, the lady that handles choosing the frames, and picking the lenses was very helpful. Overall, an excellent experience, I would recommend to anyone.


Reply

Patrick - GO TIGERS :) Thank you so much for your kind words. We look forward to seeing you again soon!

StarStarStarStarStar Dr. Nickel does an amazing job taking care of m... —    (Patient since Tue Sep 24 00:00:00 MDT 2019)

Dr. Nickel does an amazing job taking care of my eyesight and explaining things in an understandable fashion. Best eye Dr. I have ever had the pleasure of working with. Highly Recommended.


Reply

Jay - We were so glad to have Dr. Nickel join our team! She is wonderful! We are so glad you were able to see her!

StarStarStarStarStar Love this place  —    (Patient since Tue Sep 10 00:00:00 MDT 2019)

Awsome service very profesional and friendly, oculist was so nice she answer all my questions she is awsome, i will recomend this place with no doupt


Reply

Thank you, Emmanuel! Our staff is amazing and we love what we do!

StarStarStarStarStar Professional service —    (Patient since Tue Nov 06 00:00:00 MST 2018)

Appointments are available pretty close to when I need them. The wait is no long and the service is great!!


Reply

Rebeca - thank you for your kind words! So glad you were able to get in and out quickly!

StarStarStarStarStar Prompt, professional and courteous service. —    (Patient since Mon Sep 16 00:00:00 MDT 2019)

Prompt, professional and courteous service.


Reply

Thank you, Kent!

StarStarStarStarStar Excellent staff and doctors! I went to Vail Vi... —    (Patient since Mon Sep 16 00:00:00 MDT 2019)

Excellent staff and doctors! I went to Vail Vision for the first time this week for a annual eye-exam and all staff and doctors I encountered were great! The staff and doctor were both very thorough!


Reply

Thank you for your kind words, Courtney!

StarStarStarStarStar Vail Vision quality service. —    (Patient since Wed Jun 26 00:00:00 MDT 2019)

Vail Vision provided a very high quality service for me. i needed both a solid examination and subsequent cataract surgery. It was well provided and I am more than satisfied. VV was refereed to me by a friend and I will do the same if the opportunity arises.


Reply

Thank you, Robert! We really appreciate you and your support!

StarStarStarStarStar Dr. James was really great in explaining everyt... —    (Patient since Fri Sep 13 00:00:00 MDT 2019)

Dr. James was really great in explaining everything he was analyzing to my kids. He didn't speak to me, he spoke to them. I really appreciate this, in fact - my kids asked me this weekend if they could go back because they had so much fun!


Reply

Campbell - this made our day! Your kids can stop by and see us any time!

StarStarStarStarStar Dr. James is terrific. He explains everything ... —    (Patient since Wed Jul 03 00:00:00 MDT 2019)

Dr. James is terrific. He explains everything thoroughly and has a pleasant manner.


Reply

Thank you for your kind words, Angela!

StarStarStarStarStar Dr. James extended the courtesy and professiona... —    (Patient since Fri Sep 13 00:00:00 MDT 2019)

Dr. James extended the courtesy and professionalism to explain quick on set cataracts and greatly reduce my anxiety over rapid cloudiness of one of my eyes. He also explained that the other portions of my eye, not the lense, looked extremely healthy. Great manner of presenting information in an understandable way.


Reply

Craig - having a comprehensive exam is so important! We are so glad Dr. James was able to educate you and give you an exam that you feel confident in.

StarStarStarStarStar 5 star service- appreciated it —    (Patient since Fri Sep 13 00:00:00 MDT 2019)

5 star service- appreciated it


Reply

Jay - thank you for choosing us!

StarStarStarStarStar Very good, the people are very knowledgeable, a... —    (Patient since Thu Sep 12 00:00:00 MDT 2019)

Very good, the people are very knowledgeable, and super friendly.All around a quality experience


Reply

Thank you, Tucker!

StarStarStarStarStar Excellent service  —    (Patient since Wed Sep 11 00:00:00 MDT 2019)

Everybody at Vail Vision is always very polite and professional. Everyone in our family has glasses from Vail Vision and couldn’t be happier. Special recognition for Reni, who was very patient and took the time to explain our options and to help us choose new frames. Also for Patrick, who went above and beyond to make us happy, after a problem at another location. Thank you both for the great service.


Reply

Michael - we hate to hear that you had an issue, but we are so glad Patrick was able to help you out. Thank you for giving us the opportunity to remedy the situation!

StarStarStarStarStar All around wonderful experience —    (Patient since Tue Sep 10 00:00:00 MDT 2019)

All around wonderful experience


Reply

Marnie - thank you for trusting us with your vision!

StarStarStarStarStar good, fast and competent service, all the emplo... —    (Patient since Mon Sep 09 00:00:00 MDT 2019)

good, fast and competent service, all the employees were excellent


Reply

Thank you, Timothy!

StarStarStarStarStar Excellent service by everyone at Vail Vision ! ... —    (Patient since Thu Sep 05 00:00:00 MDT 2019)

Excellent service by everyone at Vail Vision !


Reply

Thank you, Bernard!

StarStarStarStarStar Excellent —    (Patient since Tue Mar 12 00:00:00 MDT 2019)

Very knowledgeable staff. They took the time to address my vision concerns and I’m happy to say, solved my problems.


Reply

Cyndi - thank you for your kind words

StarStarStarStarStar Vail Vision is very customer focused —    (Patient since Fri Oct 12 00:00:00 MDT 2018)

I have been a customer of Vail Vision for almost 20 years. They have always had very competent doctors with the very latest equipment. The office staff is friendly and efficient. Appointments are easy to make and waiting times are kept to a minimum. The selection of frames is excellent. I always feel respected. Today I needed a simple eye test for a driver's license. They fit me into the schedule and quickly administered the test, filled out the DMV form and had me on my way in 15 minutes.


Reply

Mark - we are so pleased we were able to get you in and get you on your way to the DMV!

StarStarStarStarStar Impressed with facility and doctors knowledge a... —    (Patient since Thu Aug 29 00:00:00 MDT 2019)

Impressed with facility and doctors knowledge and mannerisms. Appreciate the time spent with explanations and concerns.


Reply

Craig - we have a passion for vision and love to educate patients. Thank you for choosing our clinic!

StarNo StarNo StarNo StarNo Star RUDE FRONT DESK PERSONNEL —    (Patient since Sat Aug 03 00:00:00 MDT 2019)

Amelia or Emilia and Tatianna were super rude and condescending to me when I had questions about my insurance, Amelia ripped papers off my hand and gave me attitude, bad mouthed me in front of her colleague and customers, I did NOT receive my prescription that I paid for, Tatianna then proceeded to bad mouth me as I was leaving, today I called to ask for my prescription VIA email and have yet to receive anything, I had to call back 2 times already and the excuse I get is " the firewall didnt send it" well if thats the case how come I got your THANK YOU message? Will never return here.


Reply

Nadir - I am so sorry for your experience at our office. We value our patients and want everyone to feel they have been treated fairly and kindly. We have reached out to staff and will follow-up with them and ensure you receive your prescription.

StarStarStarStarStar  —    (Patient since Fri Aug 23 00:00:00 MDT 2019)

Vail Vision staff are organized, knowledgeable, professional and friendly. They are efficient, yet take the time needed to do their jobs well.


Reply

Kenneth - we love what we do! Thank you for trusting us with your vision

StarStarStarStarStar Fast, friendly, knowledgable! —    (Patient since Fri Aug 23 00:00:00 MDT 2019)

Fast, friendly, knowledgable!


Reply

Thank you, Heather!

StarStarStarStarStar Professional, Friendly Service —    (Patient since Fri Aug 23 00:00:00 MDT 2019)

Great, very responsive to my request for appointment. Excellent service from Staff, in particular from Doctor, who was great! I was treated as a valued patient.


Reply

We love our patients and we love what we do! We are so glad that you are one of our patients!

StarStarStarStarStar Dr Owens takes the time to listen to issues and... —    (Patient since Tue Jan 08 00:00:00 MST 2019)

Dr Owens takes the time to listen to issues and does a thorough analysis before making any recommendation. The staff is friendly and courteous.


Reply

John - thank you for your kind words!

StarStarStarStarStar Very good service. The exam technician were eas... —    (Patient since Tue Aug 13 00:00:00 MDT 2019)

Very good service. The exam technician were easy to work with. The Dr. was fast and able to test me for new glasses. They helped me choose a new frame that l like.


Reply

Roger - so glad you were able to find a pair of frames you loved! We look forward to seeing you again soon!

StarStarStarStarNo Star The appointment was great but i have to comment... —    (Patient since Fri Aug 09 00:00:00 MDT 2019)

The appointment was great but i have to comment that the receptionist/ scheduler was lacking. On the phone she was not extremely helpful which I would have ignored but then after the appointment when we asked about follow up appointment reminders she was rude and not helpful at all.


Reply

Katherine - I am so sorry to hear that you were ignored and treated rudely. I will definitely follow-up with our staff to ensure that this does not occur again in the future. If you ever have any questions or concerns in the future, please feel free to let me know at rachel@rmvg.com

StarStarStarStarStar My only wish is you carried the Maui Jim brand —    (Patient since Thu Aug 01 00:00:00 MDT 2019)

My only wish is you carried the Maui Jim brand


Reply

Shawn - we understand that wish! Thank you for your review!

StarStarStarStarStar Knowledgeable staff and great care! —    (Patient since Thu Aug 01 00:00:00 MDT 2019)

Knowledgeable staff and great care!


Reply

Thank you, Bette!

StarStarStarStarStar Dr Owens is great! Always helpful in answering ... —    (Patient since Thu Aug 01 00:00:00 MDT 2019)

Dr Owens is great! Always helpful in answering questions and explaining the importance of everything they do. The staff is amazing as well! Saved me with an emergency pair of contacts when I was leaving the country.


Reply

Cole - it can be so scary to need contacts before leaving for a trip like that! So glad we were able to help you and hope you enjoyed your trip!

StarStarStarStarStar Everyone on the staff is amazing. Pat Garth is ... —    (Patient since Wed Jul 31 00:00:00 MDT 2019)

Everyone on the staff is amazing. Pat Garth is the man! I appreciate all of you.


Reply

Stephen - thank you so much! So glad that you had a wonderful experience!

StarStarStarStarStar Exam —    (Patient since Sat Jul 07 00:00:00 MDT 2018)

Very complete exam and answered all my questions.


Reply

Thank you for your kind words, Penelope.

StarStarStarStarNo Star Well done! —    (Patient since Thu Jul 11 00:00:00 MDT 2019)

This experience was great for me! All my questions and concerns were addressed. Its been a while since going to the Eye Dr and this was simple, easy and painless! They have an awesome machine that I didn't have to get my eyes dilate and the Dr was able to still take a picture and check the health of the back of my eyes! Amazing!


Reply

Keiann - vision care is so important! We are so pleased to hear you felt in good hands with our offices.

StarStarStarStarStar Competent, professional and friendly —    (Patient since Thu Jul 18 00:00:00 MDT 2019)

Competent, professional and friendly


Reply

Wilson - thank you !

StarStarStarStarStar Always helpful always knowledgeable —    (Patient since Tue Jul 16 00:00:00 MDT 2019)

Always helpful always knowledgeable


Reply

Diane - we love what we do! So glad we were able to help you!

StarStarStarStarStar A business to be proud of.  —    (Patient since Thu Feb 07 00:00:00 MST 2019)

Always professional. Staff are both friendly and well educated in the field they are working in. Time is spent explaining all test results.


Reply

Thank you for your kind words, Janet!

StarStarStarStarStar I had a problem w/ my eye and they got me in im... —    (Patient since Wed Jul 10 00:00:00 MDT 2019)

I had a problem w/ my eye and they got me in immediately! Dr James was great & gave me info & prescription that I needed to heal.


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Elsa - vision problems can be so scary! We are so happy we were able to get you in

StarStarStarStarStar The office is efiecient , excellent and prompt ... —    (Patient since Tue Jul 09 00:00:00 MDT 2019)

The office is efiecient , excellent and prompt service.


Reply

Thank you for your kind words, Martin!

StarStarStarStarStar Dr. Owen and his assistant were very thorough a... —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

Dr. Owen and his assistant were very thorough and professional. They explained all the tests and what they measured, and answered all my questions without making me feel like they were in a hurry to get to the next patient.


Reply

Nicole - rushing a vision appointment means missing a possible eye disease! We always hope to take our time and educate and empower our patients. Thank you for your kind words!

StarStarStarStarStar Better visit than I anticipated. —    (Patient since Wed Jul 03 00:00:00 MDT 2019)

It was a better visit than I anticipated. I can't stand having my eyes dilated or anything near my face, and they have the technology to give me a full eye exam without dilation and making feel uncomfortable.


Reply

Eric - we love our opts units! They provide such great care without the side effects. We are so glad you were able to take advantage.

StarStarStarStarNo Star Professional and trustworthy —    (Patient since Tue Jul 02 00:00:00 MDT 2019)

Professional and trustworthy


Reply

Emily - we know vision care is so important and we are proud to be trustworthy to our patients!

StarStarStarStarStar  —    (Patient since Fri Nov 09 00:00:00 MST 2018)

Great facility excellent doctors and courteous and prompt support staff.


Reply

Thank you, Bliss!

StarStarStarStarStar Timely, talks through everything, nice staff —    (Patient since Tue Jun 25 00:00:00 MDT 2019)

Timely, talks through everything, nice staff


Reply

Thank you for your kind words, Julie!

StarStarStarStarStar The staff is pleasant and Dr. Owens is thorough... —    (Patient since Mon Jan 07 00:00:00 MST 2019)

The staff is pleasant and Dr. Owens is thorough and takes time to explain everything to you in everyday language. He is charming and friendly.


Reply

Thank you, Pamela!

StarStarStarStarStar Everyone at Vail Vision always does a great job... —    (Patient since Thu Jun 20 00:00:00 MDT 2019)

Everyone at Vail Vision always does a great job!


Reply

Thank you, Jennifer!

StarStarStarStarStar Dr. Page does the most thorough eye exams of an... —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Dr. Page does the most thorough eye exams of any professional I have dealt with


Reply

We are so glad you could get in with Dr. Paige! We look forward to seeing you again soon.

StarStarStarStarStar Great place always friendly and helpful staff  —    (Patient since Wed Jun 19 00:00:00 MDT 2019)

Great place always friendly and helpful staff


Reply

Thank you, Rhonda!

StarStarStarStarStar Great experience every time —    (Patient since Tue Jun 18 00:00:00 MDT 2019)

Great experience every time


Reply

Thank you for your kind words, Jeff!

StarStarStarStarStar Dr James really cares about you. Takes the time... —    (Patient since Wed Nov 14 00:00:00 MST 2018)

Dr James really cares about you. Takes the time and explains “things” really well.


Reply

It is so important to know about your vision! We are glad you felt that, Ingegerd.

StarStarStarStarStar Jan Strauch —    (Patient since Mon Jun 10 00:00:00 MDT 2019)

Enjoyed visit. Quick. Friendly. Professional.


Reply

Thank you, Jan!

StarStarStarStarStar Highly recommend. Knowledgeable, professional a... —    (Patient since Tue Jun 11 00:00:00 MDT 2019)

Highly recommend. Knowledgeable, professional and friendly. Have referred others already.


Reply

Thank you, Jan!

StarStarStarStarStar Friendly staff and Doctors. —    (Patient since Fri Jun 07 00:00:00 MDT 2019)

Friendly staff and Doctors. Listen to what I want and then try to accommodate my needs. Great all round service. Would definitely recommend to everyone.


Reply

Thank you, Ian!

StarStarStarStarStar  —    (Patient since Wed Nov 07 00:00:00 MST 2018)

Dr. James is a great doctor!! He explains what and why for each step of the exam! He makes eye contact and that is important to me as a patient.


Reply

Diane - so great that you felt you received the knowledge you needed to feel great about your exam!

StarStarStarStarStar Quick and thorough visit with the Doc  —    (Patient since Tue Jun 04 00:00:00 MDT 2019)

Quick and thorough visit with the Doc


Reply

Thank you, Dana!

StarStarStarStarStar Dr Owens was pleasant and professional.  —    (Patient since Mon Jun 03 00:00:00 MDT 2019)

Dr Owens was pleasant and professional.


Reply

Thank you, Kathryn!

StarStarStarStarStar My experience at Vail vision was a very positiv... —    (Patient since Fri May 31 00:00:00 MDT 2019)

My experience at Vail vision was a very positive one. Everyone was very professional.


Reply

Thank you, Jean!

StarStarStarStarStar The office staff is great and I trust Dr. Owens... —    (Patient since Fri May 10 00:00:00 MDT 2019)

The office staff is great and I trust Dr. Owens recommendations and knowledge 100%.


Reply

Dr. Owens is wonderful, we agree! Thank you for your kind words.

StarStarStarStarStar Fabulous Experience  —    (Patient since Thu May 23 00:00:00 MDT 2019)

My experience from beginning to end was fabulous. From the warm greeting I received walking in the door, to the questions & tests administered by the technician, to my thorough exam by a very informative and competent Dr. James. I’m extremely pleased with my experience and will definitely recommend Vail Vision.


Reply

Thank you, Dana! We look forward to seeing you again soon!

StarStarStarStarStar Wonderful Experience! —    (Patient since Tue May 21 00:00:00 MDT 2019)

Wonderful experience, overall...the staff is kind, attentive, and competent! Would certainly recommend to others. :)


Reply

Thank you so much, Lynnea!

StarStarStarStarStar Friendly, on time, efficient, thorough. These ... —    (Patient since Tue May 21 00:00:00 MDT 2019)

Friendly, on time, efficient, thorough. These guys are the best. Don't waste your time trying anyone else.


Reply

Thank you, Nash!

StarStarStarStarStar . —    (Patient since Tue May 07 00:00:00 MDT 2019)

Vail Vision's staff is very professional, friendly and knowledgeable. Dr. Owens was very thorough in his analysis and explanation of my condition.


Reply

Thank you, Brian. We are so glad you were able to understand the full analysis of your eye condition.

StarStarStarStarStar I always appreciate the professionalism & frien... —    (Patient since Wed Feb 06 00:00:00 MST 2019)

I always appreciate the professionalism & friendliness at Vail Vision!


Reply

Thank you, Shannon!

StarStarStarStarStar Good experience and happy with outcome of visit... —    (Patient since Thu May 02 00:00:00 MDT 2019)

Good experience and happy with outcome of visit. The doctor was very competent and pleasant. I will certainly return if the same problem occurs again. The office staff was friendly and competent!


Reply

Thank you, Jordeen!

StarStarStarStarNo Star The girl at the front desk with the leg brace o... —    (Patient since Thu May 02 00:00:00 MDT 2019)

The girl at the front desk with the leg brace on is always excellent. The person doing the precheck (woman) didn't give a lot of instruction. After being seated to wait purchase my (expensive) glasses there was a woman in the area but she would not acknowledge me. A "someone will be right with you" would be nice.


Reply

Susan - thank you for that helpful feedback. We will definitely address this with our staff.

StarStarStarStarStar you are greeted Like an old Friend —    (Patient since Sat Apr 27 00:00:00 MDT 2019)

When you walk in you are greeted Like an old Friend. The Staff and Dr's are Awesome. Talk to you and explain Everything.Just A really Great Place to get your Eyes On...


Reply

Michael, so great to hear!

StarStarStarStarStar Friendly and complete service. I have been awa... —    (Patient since Fri Apr 26 00:00:00 MDT 2019)

Friendly and complete service. I have been away for years and VV never missed a beat. Thank you - Terry


Reply

Thank you Terry!

StarStarStarStarStar It was a good experience with a great outcome. —    (Patient since Thu Apr 18 00:00:00 MDT 2019)

Everyone I dealt with during my slight emergency situation was helpful and a great resolution was reached. The doctor was very informative and everything he advised worked.


Reply

Emergencies can be scary! So glad we were able to help, Catherine!

StarStarStarStarStar Wonderful experience from start to finish! Dr O... —    (Patient since Wed Apr 17 00:00:00 MDT 2019)

Wonderful experience from start to finish! Dr Owens is terrific and his team is equally attentive and committed to provide a great experience!


Reply

Thank you, Susanne!

StarStarStarStarStar The staff is great! Dr. Owens spends as much ti... —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

The staff is great! Dr. Owens spends as much time with you as you need to ensure your questions are answered. I was referred to Mile High Eye Institute for my LASIK consultation, which they do monthly at Vail Valley Vision, a nice option for those who are considering the procedure. I went for my consultation at their office on a Friday and was able to schedule the LASIK procedure with Mile High Institute at their Denver office on a Monday. Appreciated the referral from Vail Valley Vision!


Reply

Melissa - that is great news! We can't wait to see you after your LASIK!

StarStarStarStarStar Dr. James is very professional. It is easy to ... —    (Patient since Tue Nov 06 00:00:00 MST 2018)

Dr. James is very professional. It is easy to make an appointment and the care is of the highest quality. He has been able to treat, successfully, my dry eye condition.


Reply

Dry eyes can be so frustrating! We are so happy to hear that!

StarStarStarStarNo Star i use you because I am a full time Vail employe... —    (Patient since Wed Apr 17 00:00:00 MDT 2019)

i use you because I am a full time Vail employee Also your location is very proximate to me in Edwards. The staff is always polite and friendly.


Reply

Thank you, Thomas!

StarStarStarStarStar Dr. Owens is wonderful! Had a concern and took... —    (Patient since Wed Apr 17 00:00:00 MDT 2019)

Dr. Owens is wonderful! Had a concern and took the time the day after my visit to speak with my husband when he stopped in. Have seen him for years and not only trust him, but enjoy him as a great human being!


Reply

Thank you so much, Theresa! We are so pleased to hear that!

StarStarStarStarStar excellent service by Dr Owen —    (Patient since Sat Dec 29 00:00:00 MST 2018)

excellent service by Dr Owen


Reply

Thank you, Sheila!

StarStarStarStarStar Amazing Environment and Staff!! —    (Patient since Thu Apr 11 00:00:00 MDT 2019)

Amazing Environment and Staff!!


Reply

Thank you for the kind words, Brenda!

StarStarStarStarStar Dr. Nichols is STELLAR!! Very knowledgeable, a... —    (Patient since Tue Mar 19 00:00:00 MDT 2019)

Dr. Nichols is STELLAR!! Very knowledgeable, articulate, caring and effective!!!


Reply

Thank you so much, Kristen! We have loved having her on our staff.

StarStarStarStarStar The doctor was friendly and knowledgeable and w... —    (Patient since Sat Apr 06 00:00:00 MDT 2019)

The doctor was friendly and knowledgeable and was willing to stay late to see me in an emergency even though I was from out of town. Thank you very much!!


Reply

A vision emergency can be so scary, we are so happy we were able to help, Dale!

StarStarStarStarStar Everyone is very friendly. Doctors are very tho... —    (Patient since Mon Apr 01 00:00:00 MDT 2019)

Everyone is very friendly. Doctors are very thorough.


Reply

Dawn - vision is so important! We are proud to be thorough! Thank you for your kind words!

StarStarStarStarStar from the time you walk in the door you feel rel... —    (Patient since Mon Apr 01 00:00:00 MDT 2019)

from the time you walk in the door you feel relax and comfortable .....everyone goes out of the way to make you visit as good as it can be .....


Reply

Thank you, John!

StarStarStarStarStar Excellent explanations of the charts and other ... —    (Patient since Sat Mar 30 00:00:00 MDT 2019)

Excellent explanations of the charts and other medical things that affect me. Accepts my insurance and have well rounded staff that were able to assist me with my needs.


Reply

Kenji - thank you for your kind words!

StarStarStarStarStar Great experience! Highly recommend! —    (Patient since Thu Mar 28 00:00:00 MDT 2019)

I needed a last minute appointment for an eye problem and they were very accommodating and helpful. The doctor took his time explaining everything and answering my questions. I had a great experience with Vail Vision.


Reply

Karen - vision questions are so important! We are so happy we were able to answer them for you!

StarStarStarStarStar The envieroment and personalized service was gr... —    (Patient since Mon Mar 25 00:00:00 MDT 2019)

The envieroment and personalized service was great. Every person had a smile and were happy to answer all my questions


Reply

Thank you so much for your kind words, Ignacio!

StarStarStarStarStar The Doctors are so talented and thorough. I ne... —    (Patient since Fri Mar 15 00:00:00 MDT 2019)

The Doctors are so talented and thorough. I never feel rushed.


Reply

Julia - we know that vision care takes time. So glad that you experienced that with our staff!

StarStarStarStarStar Everyone is so friendly and kind and helpful. F... —    (Patient since Fri Mar 08 00:00:00 MST 2019)

Everyone is so friendly and kind and helpful. From the front of the house to Dr James


Reply

Thank you, Savina! We look forward to seeing you again soon.

StarStarStarStarStar Had an excellent visit...all questions and conc... —    (Patient since Fri Mar 08 00:00:00 MST 2019)

Had an excellent visit...all questions and concerns addressed...no over sell...altogether a typical Vail Valley medical adventure...very high quality...thank you!


Reply

Jeff - thank you so much for your kind words! We look forward to seeing you again soon.

StarStarStarStarStar Dr. Nickell is very thorough and pleasant. Supp... —    (Patient since Mon Mar 04 00:00:00 MST 2019)

Dr. Nickell is very thorough and pleasant. Support staff very nice also


Reply

Thank you so much, Robert!

StarStarStarStarStar Dr. James was very thorough in his exam and ans... —    (Patient since Thu Mar 07 00:00:00 MST 2019)

Dr. James was very thorough in his exam and answered all my questions.


Reply

Howard, we know that it can be so much more comforting when the doctor answers all of your questions!

StarStarStarStarStar Great service and terrific staff.  —    (Patient since Thu Mar 07 00:00:00 MST 2019)

Great service and terrific staff.


Reply

Thank you, Henry!

StarStarStarStarStar Friendly and clean service —    (Patient since Fri Mar 08 00:00:00 MST 2019)

Friendly and clean service


Reply

Thank you, Ernesto!

StarStarStarStarStar You have a very friendly staff and are always h... —    (Patient since Wed Mar 06 00:00:00 MST 2019)

You have a very friendly staff and are always helpful!


Reply

Thank you for your kind words, Abbey!

StarStarStarStarStar I had been to Vail Vision quite a while back am... —    (Patient since Fri Mar 01 00:00:00 MST 2019)

I had been to Vail Vision quite a while back amd they were wonderful then and then due to changing jobs/insurance it kept me from going back to them. The places I been since then just don't rate to Vail Vision, glad I'm back. Remi was a great help with my frames and Doc got me set up with my computer glasses and distance glasses. Great place!!


Reply

Rebecca - we understand that sometimes insurance can limit people, so we are so excited to have you back. We hope you love your computer glasses! Thank you again!

StarStarStarStarStar I love this place!  —    (Patient since Tue Feb 26 00:00:00 MST 2019)

I loved the environment of all the staff. Everyone is super nice and is awesome. I would highly recommended it to all of my friends and family!! I will never go anywhere else for my check ups!


Reply

Victor, thank you so much for your kind words!

StarStarStarStarStar Doctors were very accommodating to my needs as ... —    (Patient since Sat Feb 23 00:00:00 MST 2019)

Doctors were very accommodating to my needs as a patient.


Reply

Leander - thank you for your kind words!

StarStarStarStarStar First, the girls at the desk helped me finding ... —    (Patient since Fri Feb 22 00:00:00 MST 2019)

First, the girls at the desk helped me finding out what is covered by my insurance... Second they helped me choose glasses Third they did not put pressure on me to make a decision Fourth the services were great!


Reply

Cynthina - we understand that purchasing glasses is a big expense and we want to ensure it is correct. We want to ensure that your needs are met. We are so pleased that you felt that from our staff!

StarStarStarStarStar Vail Vision has been my eye exam provider for m... —    (Patient since Thu Feb 21 00:00:00 MST 2019)

Vail Vision has been my eye exam provider for many years!! I would recommend them.


Reply

Loretta - thank you so much for your kind review!

StarStarStarStarStar Happy Patient  —    (Patient since Wed Feb 13 00:00:00 MST 2019)

I have been very happy with the care and services provided by Vail Vision since retiring to the Vail Valley.


Reply

Roger - thank you for your kind words. We look forward to seeing you again soon.

StarStarStarStarStar Your friendly,warm professional staff keeps me ... —    (Patient since Thu Feb 07 00:00:00 MST 2019)

Your friendly,warm professional staff keeps me coming back. Dr James your time explaining the problem I have is so very helpful going forward.


Reply

Janet - having any issues with your eyes can be concerning. We are so happy to hear that Dr. James was able to put your mind at ease!

StarStarStarStarStar Truly professional group. —    (Patient since Thu Feb 07 00:00:00 MST 2019)

Truly professional group.


Reply

Raymond - thank you or your kind words!

StarStarStarStarStar Well organized office and procedures. Easy proc... —    (Patient since Wed Feb 06 00:00:00 MST 2019)

Well organized office and procedures. Easy process to have a full eye exam. Very nice, friendly and knowledgeable staff and Dr. James is great at explaining everything during the exam.


Reply

Debra - we know it can be frustrating if you do not feel like you understand what is going on with your health. That is why one of our goals is so ensure patients feel educated. We are so happy that you felt that way! We look forward to seeing you again soon.

StarStarStarStarStar Dr. —    (Patient since Wed Jan 30 00:00:00 MST 2019)

Excellent service given with competence, expertise, skill, and charm


Reply

Judith - thank you so much for your kind words! We look forward to seeing you again soon!

StarStarStarStarStar it was easy to get an appt. on short notice  —    (Patient since Mon Jan 21 00:00:00 MST 2019)

it was easy to get an appt. on short notice


Reply

Dolores - we are so glad we were able to get you in!

StarStarStarStarStar Awesome place with amazing staff —    (Patient since Wed Jan 16 00:00:00 MST 2019)

Everyone is incredibly friendly and comforting. Super prompt and efficient as an entire process as well as being very clear and concise as to what the procedures are! Thanks vail vision!!


Reply

Thank you so much for your kind words, Patrick! We look forward to seeing you again soon!

StarStarStarStarStar Extremely thorough, caring and helpful! —    (Patient since Tue Jan 15 00:00:00 MST 2019)

Extremely thorough, caring and helpful!


Reply

Paul - thank you so much! We are so pleased you found what you needed at Vail Vision! We look forward to seeing you again soon.

StarNo StarNo StarNo StarNo Star I get appointment reminders for appointments I ... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I get appointment reminders for appointments I have never set. I don't know you people.


Reply

Carl - again I apologize for the confusion in our system that created these reminders that were sent to you. We have updated our system and spoken to our staff so that this does not occur in the future.

StarStarStarStarStar My daughter (3 years old) went in for an eye ex... —    (Patient since Wed Jan 09 00:00:00 MST 2019)

My daughter (3 years old) went in for an eye exam. She has had an eye infection and swelling for about about a week. When we first went in my daughter started crying and the kind girls at the front offered her a lollipop and that made her feel better (and me less frustrated). Then we were checked in by one of the doctors assistants and she was very kind and listened to everything we explained. The Dr. was amazing! He didn’t scare my daughter and made us feel very comfortable. We left very happy and pleased with the service we were provided.


Reply

Lily - we understand how scary it can be as a parent with a sick kiddo and as a child coming to the eye doctor for the first time. we are honored you chose us with this!

StarStarStarStarStar Optometrists that check my eyes are very caring... —    (Patient since Mon Jan 07 00:00:00 MST 2019)

The optometrists that check my eyes are very caring and take the time to explain what is going on and even show me on the computer the images of my eyes. I highly recommend Vail Vision.


Reply

Thank you, Pamela!

StarStarStarStarStar Competent, friendly staff —    (Patient since Thu Dec 13 00:00:00 MST 2018)

Prompt treatment & competent, friendly staff. Jose did a great job on all the tests I needed. Dr James explained everything clearly and gave me a good plan going forward.


Reply

Thank you, Teresita! We look forward to seeing you again soon.

StarStarStarStarStar Excellent customer service! —    (Patient since Thu Jan 03 00:00:00 MST 2019)

Excellent customer service!


Reply

Thank you, Beth!

StarStarStarStarStar All the saleswomen were very helpful... the sho... —    (Patient since Wed Jan 02 00:00:00 MST 2019)

All the saleswomen were very helpful... the shop seemed oddly void of any men! Are there such a things as bifocal contacts on the market? If so what do you know about their success?


Reply

Donna, we do have some men in our office, but they move to our other office sometimes and are not always there. Also - yes! There are multifocal lenses. Success rates very from patient to patient, but you are more than welcome to come in and try them!

StarStarStarStarStar Enjoyed the eye exam, the Dr. was very personab... —    (Patient since Wed Dec 26 00:00:00 MST 2018)

Enjoyed the eye exam, the Dr. was very personable and informative


Reply

Thomas - thank you!

StarStarStarStarStar Picking out frames proved challenging. I felt ... —    (Patient since Wed Jan 02 00:00:00 MST 2019)

Picking out frames proved challenging. I felt rushed


Reply

Judith - thank you for your feedback. We want our patience to feel welcomed and that they are important. Picking out frames is a huge decision and we want to support our patients. I will follow-up with staff.

StarStarStarStarStar Dr. Page is by far the most professional... —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Dr. Page is by far the most professional, thorough, considerate care provider I have ever had the good fortune to know and rely on. I have over seven other care providers and Dr. Page and Vail Vision stand alone in being excellent in all matters and staff.


Reply

Edward - Dr. Page is wonderful! We love working with him. Thank you for your kind words regarding our staff.

StarStarStarStarStar . —    (Patient since Tue Nov 06 00:00:00 MST 2018)

thank you Dr Page for fitting me in-in a already full schedule


Reply

Suzann - you are welcome. Great to see you!

StarStarStarStarStar Excellent service and explanations of the clini... —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Excellent service and explanations of the clinical issues discussed


Reply

Thank you, Fredrick.

StarStarStarStarStar Dr. James always gives me a lot of time and exp... —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Dr. James always gives me a lot of time and explains everything I asked. He is caring and knowledgeable .


Reply

Lisa, we know that it is important to know what is happening with your vision! We are so pleased you were able to get all of the information you needed.

StarStarStarStarStar Quick and efficient... —    (Patient since Wed Nov 28 00:00:00 MST 2018)

Everything went smooth from the time of making an appointment to getting the eye exam, to receiving the eyeglasses. Everyone was kind and explained all options that were available to me while being able to answer any questions I may have had. I would highly recommend Vail Vision to everyone.


Reply

Thank you, Deonte! We are so happy to hear your appointment through checkout went well!

StarStarStarStarStar Explained. Friendly. Fast.  —    (Patient since Thu Dec 20 00:00:00 MST 2018)

They were great and explained my prescription and how my eyes were working.


Reply

Thank you, Jennifer!

StarStarStarStarStar Amazing as always and very clean, professional ... —    (Patient since Mon Dec 17 00:00:00 MST 2018)

Amazing as always and very clean, professional and little to no wait time.


Reply

Thank you, Johnny

StarStarStarStarStar Very professional and courteous —    (Patient since Thu Dec 13 00:00:00 MST 2018)

Very professional and courteous


Reply

Thank you, Robert!

StarStarStarStarStar Very attentive and comprehensive service. —    (Patient since Thu Dec 13 00:00:00 MST 2018)

Very attentive and comprehensive service.


Reply

Christopher - thank you! We look forward to seeing you again soon!

StarStarStarStarStar Excellent service —    (Patient since Thu Dec 13 00:00:00 MST 2018)

Dr. James is excellent. Never rushes you and always explains everything thoroughly. The staff is efficient and polite.


Reply

Thank you, Brian!

StarStarStarStarStar Appointment confirmation is good to have online... —    (Patient since Fri Dec 07 00:00:00 MST 2018)

Appointment confirmation is good to have online!


Reply

Lawanda - thank you! We hope patients find it easy and helpful!

StarStarStarStarStar Great attention to deteails —    (Patient since Sat Dec 08 00:00:00 MST 2018)

Great attention to deteails


Reply

Thank you, Taylor!

StarStarStarNo StarNo Star Quite chaotic---I stood, unnoticed, for several... —    (Patient since Thu Dec 06 00:00:00 MST 2018)

Quite chaotic---I stood, unnoticed, for several minutes. Then I was placed in a room, technicians swapped a couple times, eyes glued to iPad mini, shifted back and forth a couple times between rooms, etc. Just created a lot of anxiety. Staff seemed stressed.


Reply

Jennifer - December is our busiest month. Everyone is trying to get their benefits used before the new year. With that said, there is NEVER an excuse for your experience. I will follow-up with staff and see what may have caused this so it does not occur again. We pride ourselves on being patient oriented so we want to ensure that is what our patients see when they come to see us. I hope you will give us another chance to serve you and show you that we can give you a much better appointment.

StarStarStarStarStar Only good things to say about the folks at Vail... —    (Patient since Tue Nov 28 00:00:00 MST 2017)

Only good things to say about the folks at Vail Vision. They offer comprehensive services and are very punctual; they also exlain their findings and the patient's options clearlly and often.


Reply

Brian - thank you so much! We look forward to seeing you again soon.

StarStarStarStarStar I recommend Dr. Owens to everyone. —    (Patient since Mon Nov 26 00:00:00 MST 2018)

I recommend Dr. Owens to everyone.


Reply

Thank you, Marisa!

StarStarStarStarStar Vail Vision is an exceptional group of eye care... —    (Patient since Mon Nov 26 00:00:00 MST 2018)

Vail Vision is an exceptional group of eye care professionals. The firm's ability to live by and honor a 'customer satisfaction' culture is incredibly rare, and demonstrated time and time again from those who receive calls and work the front desk, to those who seek to solve a client's needs. If a product is not right, VV makes it right. No questions, no excuses. Their outstanding service attitude is a benchmark few providers meet. My sincere thanks for the professionalism and responsiveness of an outstanding group.


Reply

Wow - thank you so much, Thomas. What kind words. Thank you so much for taking the time to write this. We LOVE serving our patients and cannot express how much it means when it is noticed.

StarStarStarStarStar First time with Dr. Owens. I have been a patie... —    (Patient since Tue Nov 20 00:00:00 MST 2018)

First time with Dr. Owens. I have been a patient for 10+ years with Dr. Page. I felt I was in good hands with Dr. Owens. As a flying private pilot, acute vision is very important to me. With cooperation with Drs. Shields and now Seibold, I feel my eye care is in the best possible place. Thank you. Jose had a little problem with my exam and stuck with it to get the most accurate testing results.


Reply

Walter - vision is VERY important in your industry! Thank you for trusting us with your vision, as it literally is your livelihood. Jose is wonderful! We are so glad he was able to ensure you had accurate results.

StarStarStarStarStar It is such a pleasure bringing my family to you... —    (Patient since Mon Nov 19 00:00:00 MST 2018)

It is such a pleasure bringing my family to your practice. Everyone is always very friendly and helpful.


Reply

Thank you, Jakob!

StarStarStarStarStar Service was exelent front reception has well, o... —    (Patient since Mon Nov 19 00:00:00 MST 2018)

Service was exelent front reception has well, one thing it will be great that if its a emergency give those people to be the first ones or try to get them in, as sun as posible.


Reply

Lepoldo - so sorry to hear that you had an emergency with your vision. I will follow-up with our staff.

StarStarStarStarStar Professional, fast, courteous, results oriented... —    (Patient since Thu Nov 15 00:00:00 MST 2018)

Professional, fast, courteous, results oriented


Reply

Thank you!

StarStarStarStarStar Dr James really takes the time to explain what ... —    (Patient since Wed Nov 14 00:00:00 MST 2018)

Dr James really takes the time to explain what he sees. You feel that he really cares.


Reply

Ingegerd - your vision is so important. We are so pleased you felt that!

StarStarStarStarStar Vail Vision has it all...great front desk, cour... —    (Patient since Tue Nov 13 00:00:00 MST 2018)

Vail Vision has it all...great front desk, courteous service, and very accomplished technical acumen!


Reply

Patrick - so pleased to hear you had a well rounded appointment.

StarStarStarStarStar  —    (Patient since Sat Nov 10 00:00:00 MST 2018)

All of the staff at vail vision are incredibly helpful.


Reply

Thank you, Barry!

StarStarStarStarStar Great doctors —    (Patient since Fri Nov 09 00:00:00 MST 2018)

All of the doctors I have met with seems to be friendly knowledgeable and very thorough.


Reply

Thank you , Bliss!

StarStarStarStarStar Very nice and professional! —    (Patient since Tue Nov 06 00:00:00 MST 2018)

Everyone at the office was very nice and professional. I was impressed with the Doctor and his care. I will definitely go back.


Reply

Thank you, Rebeca. We look forward to seeing you again!

StarStarStarStarStar Had to bring my almost 2 yo. Dr Nickel was so p... —    (Patient since Fri Nov 02 00:00:00 MDT 2018)

Had to bring my almost 2 yo. Dr Nickel was so patient and helpful. My prescription was a little tricky to figure and she took a lot of time assisting to make it right. The woman who helped me find glasses was soooo patient too. She provided opinions when I needed her too:) she kept my toddler busy with decorative pumpkins. I had an amazing experience. Thanks all!!!


Reply

Lindsay - we understand how stressful appointments can be with little ones. We were happy to help!

StarStarStarStarStar Very warm and friendly environment. Very profe... —    (Patient since Thu Nov 01 00:00:00 MDT 2018)

Very warm and friendly environment. Very professional environment.


Reply

Cindy -0 thank you for your kind words!

StarStarStarStarStar Amazing! —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

I do not think I’ve ever been treated the way I was yesterday during my appointment. The staff was super quick and friendly. They offered me water and my results were explained to me and overall I couldn’t have asked for a better experience!


Reply

Anahi - we are patient focused and are so honored that you chose us for your vision!

StarStarStarStarStar Everyone is welcoming, supportive and helpful..... —    (Patient since Tue Oct 30 00:00:00 MDT 2018)

Everyone is welcoming, supportive and helpful...the front desk, technician and of course Dr. James.


Reply

Faye thank you so much for trusting us!

StarStarStarStarStar Professional, timely, and efficient staff.  —    (Patient since Mon Oct 29 00:00:00 MDT 2018)

Professional, timely, and efficient staff.


Reply

Thank you for your kind words, Eric!

StarStarStarStarStar I saw Dr. Nickel for the first time for my annu... —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

I saw Dr. Nickel for the first time for my annual exam. She was kind, thorough, listened to my needs and lifestyle, and offered many suggestions. I came away with a prescription that really works for me.


Reply

Elisabeth - Dr. Nickel is new to our team. We are so pleased that you had such a wonderful appointment with her. We have been blown away by her and are so pleased that you were too!

StarStarStarStarNo Star Routine exam —    (Patient since Thu Oct 25 00:00:00 MDT 2018)

Very professional people! Great respect, but I would appreciate a better understanding of costs involved up front to expedite my visit.


Reply

Harold, thank you for your kind words.

StarStarStarStarStar Outstanding, competent analysis by Dr. Owens —    (Patient since Mon Nov 24 00:00:00 MST 2014)

Outstanding, competent analysis by Dr. Owens


Reply

Ronnie - so glad you felt your exam was thorough!

StarStarStarStarStar I really like Dr Nickel, she is personable and ... —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

I really like Dr Nickel, she is personable and professional...


Reply

Laura - Dr. Nickel is new to our team and we are so excited to have her!

StarStarStarStarStar Everybody is always so helpful. My eyesight is ... —    (Patient since Wed Oct 17 00:00:00 MDT 2018)

Everybody is always so helpful. My eyesight is terrible so finding a good eye doctor is critical for me. Thank you all!


Reply

Jonathan, We are so sad to hear your struggle with your eyesight but cant express how much it means that you are trusting us with your care. We know that vision is so valuable so we love when our patients feel they are getting the best care!

StarStarStarStarStar Amazing Doctor —    (Patient since Tue Oct 16 00:00:00 MDT 2018)

The doctor that I saw from Alabama was excellent. He made sure to explain everything in a way that it did not go over my head. My visit was very quick and the technology at the facility was superb.


Reply

Thank you for your kind words, Chandler. Dr. James is wonderful and we are so pleased you felt you had wonderful care!

StarStarStarStarStar Online services are very thorough and professio... —    (Patient since Tue Oct 16 00:00:00 MDT 2018)

Online services are very thorough and professional. Good follow up. I will miss my friend and doctor, Dennis Page. I've been with him for 40 years!! Enjoy retirement, Dr. Page.


Reply

Theresa - we miss Dr. Page too! He's a wonderful doctor and we are blessed to work with him!

StarStarStarStarStar Great place to literally see better. Very frien... —    (Patient since Wed Nov 07 00:00:00 MST 2018)

Great place to literally see better. Very friendly professional staff.


Reply

Kenneth - thank you! Helping people see is our passion!

StarStarStarStarStar Very professional and patient oriented! —    (Patient since Tue Nov 20 00:00:00 MST 2018)

Very professional and patient oriented!


Reply

Robert, our patients keep us in business! Thank you so much for coming in!

StarStarStarStarStar Dr Paige and his co-workers ALWAYS serve us wit... —    (Patient since Thu Oct 10 00:00:00 MDT 2019)

Dr Paige and his co-workers ALWAYS serve us with competence and civility. Thank you.


Reply

Thomas - thank you for your kind words!

StarStarStarStarStar Very efficient service!  —    (Patient since Wed Jul 24 00:00:00 MDT 2019)

Very efficient service! Only was disappointed when they wouldn’t give me a new lens cleaner :(


Reply

Shiloy, so sorry to hear that you were unable to get a new lens cleaner. I will follow-up with our staff and see what happened.

StarStarStarStarStar I have been coming to Vail Vision for 32 years —    (Patient since Thu Oct 10 00:00:00 MDT 2019)

I have been coming to Vail Vision for 32 years


Reply

32 years! Wow, Melinda. Thank you so much for your loyalty. We know there are other choices in vision, and it can be concerning if you do not feel you are getting appropriate care, so thank you for trusting our services for so long!

StarStarStarStarStar Dr. Jacqueline Nickel is an excellent addition ... —    (Patient since Tue Mar 05 00:00:00 MST 2019)

Dr. Jacqueline Nickel is an excellent addition to the Vail Vision staff. She is knowledgeable, caring, efficient and professional. I felt confident with her care due to her attention to details and thorough explanations.


Reply

Ellen - thank you so much for your kind words. I will let Dr. Nickel know as I am sure she really appreciate the time you took to leave this review.

StarStarStarStarStar office runs very smoothly and the staff is alwa... —    (Patient since Tue Nov 28 00:00:00 MST 2017)

office runs very smoothly and the staff is always helpful, as well as prompt.


Reply

Brian - we always try to get patience in and out as we know time is valuable. This feedback means so much to us as it is one of the things we value highly!

StarStarStarStarStar Courteous and efficient. Staff friendly and he... —    (Patient since Fri Jun 07 00:00:00 MDT 2019)

Courteous and efficient. Staff friendly and helpful. Dr very professional


Reply

Ruth - thank you for your kind words!

StarStarStarStarStar 30 years of excellence! —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Exceptional, consistent, thorough, quality care! I have been a patient of Dr. (Dennis) Page for over thirty years. Every visit/experience has been both professional AND personal in addressing my needs and concerns. All with a genuine commitment to my health and well being.


Reply

30 years! Wow, Edward, we are honored. We know your vision is your most valuable sense so we cannot thank you enough for trusting us with your care for so long!

StarStarStarStarStar Friendly, knowledgeable staff. Highly recommend... —    (Patient since Thu Oct 03 00:00:00 MDT 2019)

Friendly, knowledgeable staff. Highly recommended. Dr. Page has been my eye doctor for many years.


Reply

Dr. Page is wonderful, we are so glad that you are still coming to see us after so many years!

StarStarStarStarStar Friendly, helpful, punctual —    (Patient since Thu Oct 24 00:00:00 MDT 2019)

Friendly, helpful, punctual


Reply

Rachel - we are so glad you were able to get in and out!

StarStarStarStarStar Parking was tight and the lot full.  —    (Patient since Tue Oct 15 00:00:00 MDT 2019)

Parking was tight and the lot full.


Reply

Sheri, that lot can be small. We are so sorry you had to experience this! We will talk to the building management and see if there is anything we can do. Thank you for your feedback.

StarStarStarStarStar Friendly, local, professional eye-care —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

Friendly, local service that provides modern, state-of-the-art medical services that deal with your eyes.


Reply

Thank you so much for your kind words, Kenton!

StarStarStarStarStar Great exam and consultation with state of the a... —    (Patient since Thu Jul 02 00:00:00 MDT 2020)

Great exam and consultation with state of the art equipment.


Reply

Robert - we are very proud of our equipment and are trilled you noticed! We want our patients to get the best care.

StarStarStarStarStar Friendly and Competent  —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Nice staff and competent and knowledgeable doctor. Katerina was extremely helpful in selecting and fitting my eyeware.


Reply

Warren - thank you for the feedback. I will let Katerina know that you really appreciate her help!

StarStarStarStarStar  —    (Patient since Wed Sep 12 00:00:00 MDT 2018)

Office staff, MD, and the person helping fit my glasses when they arrived were all attentive and helpful. Was hoping the person that helped pick out a style/pair was helpful. She did not offer style choices or recommendations, just wanted to know which glasses I wanted. I didn't even know where to start. She seemed to need to leave, putting on her jacket as she took my credit card. Thankfully I like the glasses, they fit well, and the guy helped fit them to my face very well. Do wonder what my choices could have been.


Reply

Mary - thank you for the feedback, I will follow-up with our staff.

StarStarStarStarStar Dr. James does a great job of explaining everyt... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Dr. James does a great job of explaining everything about the results of the exam, the best course of action now and what to expect in the future.


Reply

Thank you, Richard!

StarStarStarStarStar Very friendly and courteous staff. Appointment... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Very friendly and courteous staff. Appointment was as scheduled, on time, no wait...


Reply

Thank you for the kind words Charles!

StarStarStarStarNo Star I scheduled an appointment using the online ser... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I scheduled an appointment using the online service and didn't hear back for almost a week. I imagine volume will get high and it's important to respond in a timely manner. Also, spelling my name correctly would be nice.


Reply

Kristina - thank you for the feedback, we will work on this in the future.

StarStarStarStarStar Friendly and Genuine Care! —    (Patient since Tue May 28 00:00:00 MDT 2019)

Friendly and efficient eye appointment. Stephanie who checked me in and performed exam tests was professional and polite. Explained each step clearly and I felt genuinely cared for as a patient. Dr. Page was clear in is communication and friendly - made the appointment go smoothly and listened to my feedback about my contact fit and helped resolve the issue I was having. I appreciate the clear and timely communication with the team at Vail Vision!


Reply

Victoria - so sorry to hear you had a contact lens issue but we are so excited we were able to resolve it!

StarStarStarStarStar Great staff caring and knowledgable Doctors!! —    (Patient since Tue Aug 27 00:00:00 MDT 2019)

Great staff caring and knowledgable Doctors!!


Reply

Thank you, Laurence!

StarStarStarStarStar I had an issue with my eyes  —    (Patient since Wed Oct 02 00:00:00 MDT 2019)

I had an issue with my eyes with blurriness and floaters. I am new to the Vail valley and chose to go to Vail Vision. They got me in the same day, were very nice and thorough in the exam of my eyes. I was very happy with my visit.


Reply

Amy - so sorry to hear that you had floaters, but so happy we were able to help.

StarStarStarStarStar .. —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Very personable and professional care Dr. Nickel gave an excellent diagnosis and treatment.


Reply

Thank you, Roy!

StarStarStarStarNo Star During my eye exam, the doctor said I didn't ne... —    (Patient since Tue Aug 20 00:00:00 MDT 2019)

During my eye exam, the doctor said I didn't need to change my prescription; however, only my right eye was used in the phoropter. So I had to ask if my left eye should be tested in the phoropter too, as the phoropter was used on both eyes in all my previous exams there.


Reply

Thank you for your feedback, Nicholas. I will follow up with our staff.

StarStarStarStarStar A clean and comfortable environment everyone wa... —    (Patient since Thu Aug 15 00:00:00 MDT 2019)

A clean and comfortable environment everyone was so nice and helpful we will definitely recommend


Reply

Heidi - thank you so much for your kind words and recommendation!

StarStarStarStarStar Thorough service, very friendly. —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Thorough service, very friendly.


Reply

Carlene - thank you so much for taking the time to leave us a review!

StarStarStarStarNo Star Friendly and easy to work with.Very informativ... —    (Patient since Tue Sep 15 00:00:00 MDT 2020)

Friendly and easy to work with. Very informative about issues.


Reply

Anthony - thank you so much for your kind words.

StarStarStarStarStar Very thorough exam with the results explained. ... —    (Patient since Tue Nov 29 00:00:00 MST 2022)

Very thorough exam with the results explained. I have been seeing Dr. OConnel there. Very impressed with the office. I was referred there by a client of theirs.


Reply

Thank you, Michael!

StarStarStarStarStar I have been a client since this business began ... —    (Patient since Thu Sep 12 00:00:00 MDT 2019)

I have been a client since this business began and will continue


Reply

Thank you, Judy! It's so wonderful to see our patients every year, we look forward to it!

StarStarStarStarStar IT'S GREAT AND I LIKED THE RESULTS OF MY EXAM —    (Patient since Wed Dec 26 00:00:00 MST 2018)

IT'S GREAT AND I LIKED THE RESULTS OF MY EXAM


Reply

Jack - we know it takes a high level of trust to feel comfortable with your optometrist. We are so honored you found that at Vail Vision.

StarStarStarStarStar Thorough & caring with a non-rushed attitude. —    (Patient since Wed May 22 00:00:00 MDT 2019)

Thorough & caring with a non-rushed attitude.


Reply

Thank you, Doris!

StarNo StarNo StarNo StarNo Star Unfortunately, I waited 25 minuets to be seen ... —    (Patient since Wed Oct 23 00:00:00 MDT 2019)

Unfortunately, I waited 25 minuets to be seen just for a contact fitting, then the contact I needed wasn't available


Reply

Christine, I am so sorry to hear about your experience. Hopefully in the future we can see you more quickly. We hope to have an opportunity to help you in the future.

StarStarStarStarStar Very friendly and professional.  —    (Patient since Fri Dec 07 00:00:00 MST 2018)

Very friendly and professional.


Reply

Barbara - thank you for your kind words!

StarStarStarStarStar Traveling through. —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

We were traveling through the are and I was told by an ER Dr to see an eye Dr. Vail Vision squeezed me in. Dr Brown the pre exam nurse, Jose, were very thorough and cordial.


Reply

Joe - so sorry you were traveling and found your self in need of medical care. We are so pleased that you were able to find the care you needed!

StarStarStarStarStar Good service —    (Patient since Tue Dec 15 00:00:00 MST 2020)

Good service


Reply

Thank you, Cipriano!

StarNo StarNo StarNo StarNo Star Very rude and unpleasant —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Very rude and unpleasant, they were claiming that I was late 30 min and I was in the waiting room filling the paper works that they gave me. I was examined by a doctor in trainig and I scheduled with a difrent doctor. I have not exaggerated anything in this review. Not going there anymore


Reply

Marija, I am so sorry about your experience. Your feedback is very important to us and in the future we will notify our patients if they will be seen by a different doctor than the one they were scheduled to see. Additionally, we have started scheduling the doctor in training 45min per appointment to avoid the long wait like you experienced.

StarStarStarStarStar The level of professionalism and efficiency was... —    (Patient since Wed Jul 24 00:00:00 MDT 2019)

The level of professionalism and efficiency was so appreciated. The space is clean, well organized and welcoming. Everyone including the receptionist, the tech who prepped me, and the doctor who examined me, was pleasant and helpful. It was an excellent experience which is rare these days.


Reply

Elizabeth - Thank you for kind words!

StarStarStarStarStar Dr. Owens is genuine and highly skilled. I trus... —    (Patient since Tue Mar 26 00:00:00 MDT 2019)

Dr. Owens is genuine and highly skilled. I trust him completely with my vision concerns.


Reply

Thank you for your kind words, Erica!

StarStarStarStarStar Great Experience —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Dr. Dennis is the best! So glad we made the trip from Denver to see him!! :-)


Reply

Dr. Paige is wonderful! So honored you came from Denver to see him!

StarStarStarStarStar thorough, friendly and caring —    (Patient since Mon Jan 07 00:00:00 MST 2019)

Every time I have an eye issue the doctors and their support staff take their time, show concern and are very thorough.


Reply

Thank you for your kind words, Pamela!

StarStarStarStarStar  —    (Patient since Tue May 28 00:00:00 MDT 2019)

The staff was courteous and respectful. I feel they answered all of my questions and listened to all of my concerns. Dr. Paige took the time to listen to my concerns and examine my eyes, and has referred me to Dr. Richheimer. I was very pleased with the professionalism and compassion I experienced.


Reply

Jean - thank you for using Vail Vision! We hope Dr. Richheimer is able to help you and if you need any needs in the future please reach out !

StarStarStarStarStar Amazing teamDr PageLorraine Steffanie and St... —    (Patient since Fri Sep 09 00:00:00 MDT 2022)

Amazing team Dr Page Lorraine Steffanie and Steffanie Dan Thanks for the great service Best in the valley!!!


Reply

Thank you, Angela!

StarStarStarStarStar Very pleased with first visit. —    (Patient since Fri Nov 09 00:00:00 MST 2018)

Very little waiting time to see doctor. Detailed explanation of test, test results, and options. State of the art test equipment. Friendly cordial staff. Very pleased with first visit but have not seen the bill yet.


Reply

Bliss, thank you so much for your kind words! Please reach out to our offices at 970-926-8474 if you are still in need of a bill.

StarStarStarStarNo Star Pleasant professional staff. My Dr was very hon... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Pleasant professional staff. My Dr was very honest in his recommendations to me to follow up with my long time Dr. as he could help me better with my needs.


Reply

Virginia - so wonderful to hear you had a good experience with us.

StarStarStarStarStar Dennis is great as always. Will miss him a lot... —    (Patient since Fri Jul 19 00:00:00 MDT 2019)

Dennis is great as always. Will miss him a lot when he finally gives up work to concentrate on his golf.


Reply

Orval - we will miss Dr. Paige too! He's a wonderful optometrist.

StarStarStarStarStar First appointment was great, it will bring us back —    (Patient since Wed Oct 28 00:00:00 MDT 2020)

We had a great experience during our appointment at Vail Vision. All was on schedule, personnel were warm, knowledgeable and efficient. Procedures were explained as we went through our exams and selection of our new glasses. Thank you to Vail Vision, we felt like longtime friends rather than first-timers! Bill and Corrine Hinkle


Reply

Corrine, we are so pleased to hear we will see you again!

StarStarStarStarStar excellent care from staff to doctor. felt fortu... —    (Patient since Sat Jul 07 00:00:00 MDT 2018)

excellent care from staff to doctor. felt fortunate to be treated so well so far from home


Reply

Frank - so sorry you were away from home but so happy we were able to see you!

StarStarStarStarStar I was accurately diagnosed and got an appointme... —    (Patient since Sat Jul 07 00:00:00 MDT 2018)

I was accurately diagnosed and got an appointment on the day I wanted


Reply

Penelope - we hope you are feeling better! So glad we were able to get you seen and diagnosed.

StarStarStarStarStar Each of the staff takes time to answer question... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Each of the staff takes time to answer questions completely and be sure patients understand .


Reply

Julie - we are so glad that we were able to answer all of your questions!

StarStarStarStarStar The staff was very welcoming and friendly. —    (Patient since Tue Jul 03 00:00:00 MDT 2018)

The staff was very welcoming and friendly.


Reply

Thank you, Deborah! We want all of our patients to feel at home in our office.

StarStarStarStarStar Dr. James is the best - so thorough and patient... —    (Patient since Mon Jul 08 00:00:00 MDT 2019)

Dr. James is the best - so thorough and patient with me. Also, Estefania and Jose up front are the best technicians I've ever worked with after 30 years of wearing glasses. They rock!


Reply

Timothy - yes! We have such a wonderful staff and we are so pleased that you felt well taken care of at Vail Vision!

StarStarStarStarStar Great service and friendly staff —    (Patient since Thu Dec 20 00:00:00 MST 2018)

Great service and friendly staff


Reply

Thank you for your kind words, Scott!

StarStarStarStarStar FridayJu —    (Patient since Sat Aug 22 00:00:00 MDT 2020)

Friday, June 4,2018 was my first visit to Vail Vision Center. Everyone was very cordial and helpful. The diagnosis was explained and medication ordered. Doing better now.. Thank you, Sonia Mcve


Reply

Glad to hear you are doing better, Sonia!

StarStarStarStarStar I was visiting from out of town and they got me... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I was visiting from out of town and they got me in for an appointment the day I called for an urgent eye issue. i was given excellent treatment and diagnosis and they sent the report to my regular optometrist.


Reply

Emily - so sorry to hear you had a medical emergency on vacation! We are so happy to hear you were able to be seen and have an answer quickly!

StarStarStarStarStar Happiest, most helpful staff I've ever encounte... —    (Patient since Wed Jan 27 00:00:00 MST 2021)

Happiest, most helpful staff I've ever encountered anywhere!


Reply

Matthew thank you so much for your kind review!

StarStarStarStarStar The whole staff was great from when I walked in... —    (Patient since Mon Jul 22 00:00:00 MDT 2019)

The whole staff was great from when I walked in to when I left. Jose was fabulous and kept things interesting even though I was there for an exam. I could connect with him


Reply

Hector - thank you I will let Jose know this!

StarStarStarStarStar I always find the employees, technicians and do... —    (Patient since Fri Jun 07 00:00:00 MDT 2019)

I always find the employees, technicians and doctors pleasant and efficient. Never have to wait long. Doctors take as long as necessary to answer your questions and address your issues.


Reply

Joanne - taking the proper balance between getting patients in quickly and taking enough time to answer questions is a difficult one. We are so pleased we have found that happy medium!

StarStarStarStarStar Everyone was very quick, professional, and unde... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Everyone was very quick, professional, and understanding.


Reply

Christina, thank you for your kind feedback

StarStarStarStarStar Loved the option of coming in on a Saturday, be... —    (Patient since Tue Mar 23 00:00:00 MDT 2021)

Loved the option of coming in on a Saturday, being seen efficiently and thoroughly.


Reply

Ashely - we are always trying to have later appointments or Saturday appointments to ensure that everyone is getting what they need from us! So glad you were able to take advantage of this benefit.

StarStarStarStarStar All of the staff at Vail Valley Vision are very... —    (Patient since Fri May 03 00:00:00 MDT 2019)

All of the staff at Vail Valley Vision are very nice, friendly, helpful always smiling and make you feel very welcome..


Reply

Thank you for your kind remarks, Nancy!

StarStarStarStarStar I would like to suggest the staff introduce the... —    (Patient since Mon Jun 08 00:00:00 MDT 2020)

I would like to suggest the staff introduce themselves to patients. I often need to ask them their name.


Reply

Thank you for the feedback, Diane!

StarStarStarStarStar As soon as I walked into Vail Visiion, I believ... —    (Patient since Wed Jun 20 00:00:00 MDT 2018)

As soon as I walked into Vail Visiion, I believed that the referrals I had gotten from friends! Very professional. Dr James was wonderful,very comforting and interested in my concerns, vision and eye health. Thank you Dr. James!


Reply

Valerie - this is wonderful! We love referrals and are so pleased you had a wonderful experience.

StarStarStarStarStar Vail Vision provides efficient, thorough service —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Vail Vision has been my preferred provider for three years now. Their staff are friendly, their appointment times are efficient and their doctors are thorough.


Reply

Thank you for your kind words, Olivia!

StarNo StarNo StarNo StarNo Star The contact fee is outrageous! I've been wearin... —    (Patient since Wed Oct 27 00:00:00 MDT 2021)

The contact fee is outrageous! I've been wearing contacts for 15+ years and have never encountered an additional fee for it. The doctor doesn't even need to do anything because he is just refilling the same lens brand/prescription year after year! Haven't changed anything, just an added fee because he can. The front desk should tell you when you schedule an appointment that you have the option of having your eyes dilated or charged $39 for a special scan. It is annoying to find out on the spot when you arrive.


Reply

Laura, Your feedback is important to us. Most office schedule the contact lens fitting fees, some just use your contact allowance so you are unaware of the fees. This should have been explained to you. This fee covers any follow up appointments, some patients have several, and all the trial contacts you would need to find the perfect fit. Some patients do not utilize all of the services covered within this cost. In addition, we are working on a better procedure to have staff notify patients of the retinal scan.

StarStarStarStarNo Star I wish there were more choices of frames. I fin... —    (Patient since Thu Jan 23 00:00:00 MST 2020)

I wish there were more choices of frames. I find it very difficult to find new frames with the current selection.


Reply

Valerie, we are always trying to get new frames that are different and work for everyone! We hope you will notice that we have improved in this area next time you come in to see us.

StarStarStarStarStar Latest equipment with trained technicians to op... —    (Patient since Tue Nov 27 00:00:00 MST 2018)

Latest equipment with trained technicians to operate them.


Reply

Thank you Stephen. We take pride in our staff and are so excited you experienced that!

StarStarStarStarStar Efficient, friendly and caring. —    (Patient since Tue May 19 00:00:00 MDT 2020)

Efficient, friendly and caring.


Reply

Thank you so much, Sara!

StarStarStarNo StarNo Star The MD I saw did not have good “bedside manner”... —    (Patient since Wed Dec 11 00:00:00 MST 2019)

The MD I saw did not have good “bedside manner”. Did not introduce himself, ask any personal questions or make any attempt to get to know me beyond lookimb at my eyes! I felt I was just a patient on the list to get through. The tech, however was friendly and warm. I also did not think the shop had a very good selection of glasses, particularly sunglasses, compared to other similar retailers.


Reply

Michaella - I am so sorry to hear about your experience. Typically this is not how we run our practice. I will do some investigating and see what happened and follow-up with the doctor. We hope to see you again so we can show you the better side of our clinic.

StarStarStarStarStar Always welcoming, always professional —    (Patient since Thu Oct 18 00:00:00 MDT 2018)

Always welcoming, always professional


Reply

Thank you, Kenton!

StarStarStarStarStar So friendly, courteous, provide assistance with... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

So friendly, courteous, provide assistance with those who don't have insurance that covers eye exams, etc.. Professional, clean & thorough! I'm confident with all their staff. Great feeling to have!


Reply

Thank you for your kind words, Marybeth!

StarStarStarStarStar Thank you for your honest opinions about differ... —    (Patient since Fri Feb 14 00:00:00 MST 2020)

Thank you for your honest opinions about different frames and helping me find the right look for my face/features.


Reply

Sarah - we pride ourselves in styling our patients! We are happy to help and want all of our patients to feel they have the best frames for their face.

StarStarStarStarStar Vail visions testing equipment is the latest. D... —    (Patient since Wed May 08 00:00:00 MDT 2019)

Vail visions testing equipment is the latest. Dr Owens saved my vision with his tests and diagnosis. He acted quickly and convinced me that I needed to take my situation seriously. I appreciate the professionalism and care of Dr James also. He is very through.


Reply

Mary - we know that vision is super important and we are so pleased we were able to help you!

StarStarStarStarStar One of the best Medical & Doctoring experiences... —    (Patient since Tue Feb 09 00:00:00 MST 2021)

One of the best Medical & Doctoring experiences I've ever had. The staff is friendly, professional, and thorough. Dr. Owens went the extra mile and took the time to explain the relevance and importance of our eyes and sight to the rest of our physiology. The Opticians were spot on, listened to my needs, and have a mindset of reducing costs for the client. Love this place!


Reply

Thank you for your kind words, Travis! We look forward to seeing you again soon.

StarStarStarStarStar Appointment was not on books, but you worked me... —    (Patient since Wed Feb 06 00:00:00 MST 2019)

Appointment was not on books, but you worked me into your schedule


Reply

Louis - we are so glad we were able to see you!

StarStarStarStarStar I am visiting avon for the weekend. I needed t... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I am visiting avon for the weekend. I needed to see someone and they worked me in. I had very little waiting and they were all wonderful.


StarNo StarNo StarNo StarNo Star I didn’t see a doctor until 45 minutes after my... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I didn’t see a doctor until 45 minutes after my appointment was scheduled and then only saw the doc for 10 minutes before I was left again in the room


StarStarStarStarStar  —    (Patient since Fri May 10 00:00:00 MDT 2019)

Not only is the staff professional, friendly and nice but Dr. Owens provides excellent care!


StarStarStarStarStar Always friendly and incredibly helpful! Been a... —    (Patient since Tue Feb 02 00:00:00 MST 2021)

Always friendly and incredibly helpful! Been a patient for years. Even though I live in Golden now, I still drive to Edwards office for the great service.


StarStarStarStarStar Last Minute First Time Booking —    (Patient since Thu Jun 13 00:00:00 MDT 2019)

Fit me into a cancelled appointment which was fantastic! Loved the greeting and the doctor was thorough and answered all questions.


StarStarStarStarStar Service was excellent as always. Friendly, effi... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Service was excellent as always. Friendly, efficient, knowledgeable- I love going to Vail Vision.


StarStarStarStarStar Excellent care and concer —    (Patient since Tue May 21 00:00:00 MDT 2019)

Excellent care and concern


Reply

Edward, thank you for using Vail Vision. We know eye care is important and we are so pleased you felt we were able to provide that to you.

StarStarStarStarStar Everyone was very nice and helpful  —    (Patient since Wed May 26 00:00:00 MDT 2021)

Everyone was very nice and helpful


Reply

Krista, thank you for coming in and we are so glad we were able to assist you!

StarStarStarStarStar Very friendly and competent staff. —    (Patient since Tue May 14 00:00:00 MDT 2019)

Very friendly and competent staff.


Reply

Iva - thank you for your kind words!

StarStarStarStarStar Totally professional, I felt like I had the bes... —    (Patient since Fri Dec 07 00:00:00 MST 2018)

Totally professional, I felt like I had the best eye exam than I have had in years, and such a nice,courteous staff. Dr. James was great.


Reply

We know that your vision health is important and it is crucial to be educated so you can advocate for your vision. We are so blessed you trust us with your vision. Thank you Lawanda!

StarStarStarStarStar Quick professional service and efficient —    (Patient since Wed Mar 30 00:00:00 MDT 2011)

Quick professional service and efficient


Reply

Linda - thank you for trusting us with your vision. As always it is great to see you. Thank you!

StarStarStarStarStar Customer service was excellent. The doctor was ... —    (Patient since Wed Feb 19 00:00:00 MST 2020)

Customer service was excellent. The doctor was very thorough explained everything.


Reply

Thank you for your kind remarks, Melissa!

StarStarStarStarStar VV cares —    (Patient since Tue Apr 16 00:00:00 MDT 2019)

Vail Vision was extremely busy and booked up when I called for an appointment for an eye problem, but they moved things around to see me within 24 hours. I trust Dr James’ expertise and am now on the road to recovery.


Reply

Heather - we are so sorry to hear you were experiencing a vision emergency, but are so happy to hear you are feeling better!

StarStarStarStarStar Everyone is professional, friendly, and on time... —    (Patient since Fri Sep 20 00:00:00 MDT 2019)

Everyone is professional, friendly, and on time. Dr. James is very knowledgeable and cares for the whole vision process


Reply

Thank you, Rita! We know that trusting someone with your vision can be scary so we strive to give our patients knowledge about their health, so thank you for your kind words!

StarStarStarStarStar 5 star experience  —    (Patient since Wed Sep 11 00:00:00 MDT 2019)

All staff that I encountered were friendly, professional and knowledgeable about all my needs. Warm friendly greeting when I arrived, Jose was wonderful with all my initial screenings with explaining what each one was and the reason we were preforming each eye test. My Eye Doctor was very friendly, he built a nice rapport before we started in on my eyes, went into great depth about my eyes, what he was seeing and I fully trust his expertise and plan we have for the future of my eye health.


Reply

Thank you, Wesley. We are so pleased that your experience was so positive. Trusting your vision with someone can be scary, so we try to help our patients feel at ease. We LOVE when patience let us know that they felt comfortable and more important trust us with their vision! We hope to see you again soon!

StarStarStarStarStar  —    (Patient since Wed Nov 07 00:00:00 MST 2018)

Dr. Page is very thorough. The staff are all friendly and very professional!


Reply

Thank you, Diane!

StarStarStarStarStar Very impressed with Dr. Owen and that he made c... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Very impressed with Dr. Owen and that he made correct diagnosis leading to correct treatment potentially saved my eye sight.


Reply

Thank you, Olga! It is a scary thing to have a condition in which you may lose your eye sight. We are so glad to hear this! Thank you!

StarStarStarStarStar Excellent Care —    (Patient since Thu Apr 04 00:00:00 MDT 2019)

I've had some fairly serious issues with my eyes over the last two years. Vail Vision was very helpful and knowledgeable about what was going on. Providing care and recommending treatments and other providers when necessary. I would recommend them to anyone needing eye care from the basic exams to critical eye issues!!!


Reply

Thank you so much for your kind words, Brian. Having any issues with your eyes can be scary so we are so honored that you trusted us with your care!

StarStarStarStarStar GREAT ALWAYS A VERY PROFESSIONAL STAFF.THANKS... —    (Patient since Mon Mar 18 00:00:00 MDT 2019)

GREAT ALWAYS A VERY PROFESSIONAL STAFF. THANKS BOB WALSH


Reply

Bob - thank you so much for visiting us. It is always wonderful to see you!

StarStarStarStarStar Professional, friendly staff and short wait tim... —    (Patient since Mon Apr 29 00:00:00 MDT 2019)

Professional, friendly staff and short wait times


Reply

Thank you for your kind words, Ashley!

StarStarStarStarStar Great service--very professional  —    (Patient since Tue Apr 03 00:00:00 MDT 2018)

I needed to get in on short notice because of an issue that came up suddenly. Vail Vision was able to fit me in, and Dr. James handled my problem properly and efficiently. All of the staff people are very courteous and professional, and they know what they are doing.


Reply

Thank you for your confidence William. We are so thankful to have patience like you!

StarStarStarStarStar Service was great. Staff friendly and helpful —    (Patient since Tue Apr 03 00:00:00 MDT 2018)

Service was great. With insurance though would be nice if it covers a portion of frames


Reply

Rushaine, thank you for your feedback. We hope to see you again soon.

StarStarStarStarStar Appreciate the service, my office visit saved m... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Appreciate the service, my office visit saved my ski trip. Thanks for your willingness to see me at last moment . Bruce miller


Reply

Bruce - we are so glad you were able to come in.

StarStarStarStarStar Will miss Dr Paige thank you! —    (Patient since Wed Mar 20 00:00:00 MDT 2019)

Will miss Dr Paige thank you!


Reply

Thank you, Michael.

StarStarStarStarStar Thanks  —    (Patient since Sat Apr 13 00:00:00 MDT 2019)

Thanks for almost 20 years of care & services. We will miss you Dr. Page!


Reply

Thank you Deb!

StarStarStarStarStar Every person I dealt with in your Edwards offic... —    (Patient since Wed Jun 22 00:00:00 MDT 2016)

Every person I dealt with in your Edwards office was knowledgeable and friendly.


Reply

Alison, we are so pleased to hear you had such a positive experience in our offices. We look forward to seeing you again soon.

StarStarStarStarStar  —    (Patient since Thu Dec 27 00:00:00 MST 2018)

Dr James is one of the kindest, patient doctors I have ever met. Dan is caring, considerate, patient and a terrific optician. I think this practice is outstanding.


Reply

Lisa, thank you so much for your kind words!

StarStarStarStarStar The team at Vail Vision is fantastic! I did not... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

The team at Vail Vision is fantastic! I did not have to wait at all for my appointment. They were passionate, clear and thorough with their exam. Making sure that I was comfortable and understood all of the information provided to me. They made learning how to wear contacts fun! The facilities are open, very clean and neat. I could not have asked for a better experience.


Reply

Wow - we are blown away by your kind remarks Madeline. Thank you for taking the time to leave this review for us. We look forward to seeing you again soon.

StarStarStarNo StarNo Star The Doc was very nice but was way too busy to s... —    (Patient since Thu Mar 15 00:00:00 MDT 2018)

The Doc was very nice but was way too busy to see me and handed me off ASAP. The only other time I had been to and eye doctor was at Vail Vision some thirteen year ago so I'm not a regular.


Reply

Hi Chris we appreciate your feedback. I hope to touch base with you soon. Thank you!

StarStarStarStarStar First visit, excellent first impressions.... —    (Patient since Wed Mar 27 00:00:00 MDT 2019)

The staff was courteous and efficient. The equipment is outstanding. Dr. Owens is very competent and showed concern in a friendly manner.


Reply

Thank you for your review, Constance!

StarStarStarStarStar Vision checkup —    (Patient since Thu Oct 25 00:00:00 MDT 2018)

Great and helpful staff!!’


Reply

Harold - we are so pleased to hear about your positive experience. We hope to see you again soon.

StarStarStarStarStar The less on line relationships in your business... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

The less on line relationships in your business the better. It kills jobs and alienates customers. Dr. Paige took his time and listened!!


Reply

Dennis - we love Dr. Paige too! So glad you trust him with your eye care.

StarStarStarStarStar Happy —    (Patient since Wed Dec 12 00:00:00 MST 2018)

Everyone at the office was super polite and seemed very happy to be at their place of employment. Everyone was so friendly. I look forward to having them be my general eye practitioner.


Reply

We are so happy to hear this, Sarah! We hope to see you again soon.

StarStarStarStarStar Dr Owens is a top doctor who I trust completely... —    (Patient since Thu May 02 00:00:00 MDT 2019)

Dr Owens is a top doctor who I trust completely with my vision. He is a calm, pleasant competent doctor.. His technician, Jamil who took care of me yesterday is caring and professional. Stephania at the front desk is always pleasant. I totally recommend Vail Vision.


Reply

Brooke - we understand vision can be difficult to find a provider you trust. We are so glad you found that in Dr. Owens! We look forward to seeing you again soon.

StarStarStarStarStar I was able to get an appointment same day for e... —    (Patient since Tue Apr 20 00:00:00 MDT 2021)

I was able to get an appointment same day for eye issue and it was efficiently handled by competent staff and Dr.


Reply

Thank you for your kind words Melissa. We are so glad you were able to get in same day!

StarStarStarStarStar Good Service —    (Patient since Mon Dec 03 00:00:00 MST 2018)

Was able to quickly get an appointment. All issues were clearly explained and all questions were concisely answered.


Reply

Janet, we are so happy you felt like you had such a great experience with us. We look forward to seeing you soon!

StarStarStarStarStar Accomodating and professional- —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

They were professional and courteous. I was not a regular patient and they got me in right away. The doctor was careful and thorough and explained everything he was doing. A very satisfactory visit.


Reply

Thank you for your kind words, Georgia!

StarStarStarStarStar  —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Friendly, knowledgeable, and on time ( no wait for my scheduled appointment!)! That says it all.


Reply

Thank you!

StarStarStarStarStar Dr Page and his staff are the best😀 —    (Patient since Thu Mar 21 00:00:00 MDT 2019)

Dr Page and his staff are the best😀


Reply

Robert - we are thrilled you enjoy Dr. Page!

StarStarStarStarStar Vail Vision is very professional. Check in was ... —    (Patient since Wed Feb 06 00:00:00 MST 2019)

Vail Vision is very professional. Check in was quick and easy and the wait was very short. Both Jose and Dr. James were friendly, explained everything to me and answered my questions fully. It was a comfortable and pleasant visit! Thank you.


Reply

Thank you for your kind words, Debra!

StarStarStarStarStar Everything about the staff and doctors are grea... —    (Patient since Sat Mar 23 00:00:00 MDT 2019)

Everything about the staff and doctors are great. I have never had a compliant.


Reply

Thank you Andrea!

StarStarStarStarStar Retinal Detachment onVacation in Vail —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Came in with a blind spot that was a retinal detachment. Everyone I interfaced with was supremely competent, caring & positive & coordinated me getting to Dr O’Connell, who was every bit as described abvoe


Reply

We are so pleased you chose us for your treatment. Retinal detachment can be very serious and frightening so we are so glad you are feeling better!

StarStarStarStarStar On time, courteous and knowledgable professiona... —    (Patient since Fri Sep 20 00:00:00 MDT 2019)

On time, courteous and knowledgable professionals - what more can you ask?


Reply

We hope nothing! We want to ensure you have the best eye care, John. Thank you for allowing us to do that.

StarStarStarStarStar Great experience.  —    (Patient since Tue Nov 30 00:00:00 MST 2021)

Great experience. I have been a long time patient of Vail Vision since they were located in Vail. I have alway been pleased with the quality of care and how professional, yet welcoming the entire staff at Vail Vision has been throughout the 20+ years I have been coming for all my eye health! Thanks for keeping me seeing clearly year after year!


Reply

Thank you, Betty! We so appreciate you and your business.

StarStarStarStarStar Doctors and staff are very professional and fri... —    (Patient since Mon Sep 14 00:00:00 MDT 2020)

Doctors and staff are very professional and friendly. listen to your needs and work with you.


Reply

Thank you for your kind words, Theresa!

StarStarStarStarStar It was a fun, professional visit! —    (Patient since Thu Dec 09 00:00:00 MST 2021)

It was a fun, professional visit!


Reply

Adam - we love that you had fun in our offices but still felt like we were professional. We look forward to seeing you again soon!

StarStarStarStarStar Great friendly staff and thorough doctor! —    (Patient since Tue Jun 02 00:00:00 MDT 2020)

Great friendly staff and thorough doctor!


Reply

Lauren - we are so pleased to hear you felt the exam was thorough. We look forward to seeing you again soon.

StarStarStarStarStar Vail Vision was able to quickly see my son for ... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Vail Vision was able to quickly see my son for a medical concern, when other doctors needed to schedule a few days out. The office and exam rooms were clean and organized. Both the doctor and his staff were all friendly and professional. I can't thank you enough for taking care of my boy!


Reply

Gabriel, we understand how concerning it can be when something is going on with your kids. We are so pleased you were happy with our experience and that your son is feeling better!

StarStarStarStarNo Star Support staff needs some work, front Deak girl ... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Support staff needs some work, front Deak girl used the f word multiple times when checking me in. Not appropriate for work


Reply

Sammantha - thank you for your feedback. We appreciate your business and know you have come to our office for many years. We want to let you know we have addressed this and are confident your next appointment will have a much better outcome when interacting with our staff.

StarStarStarStarStar So easy to work with and very professional .ans... —    (Patient since Tue May 28 00:00:00 MDT 2019)

So easy to work with and very professional .answered all my questions and more. Thanhs


Reply

Thank you for your kind words, Candace

StarStarStarStarStar Dr. Page is the best! I feel extremely confiden... —    (Patient since Fri Jan 11 00:00:00 MST 2019)

Dr. Page is the best! I feel extremely confident that if I ever have an eye/vision issue, he will find it and take care of it with urgency and compassion I look for in a provider.


Reply

Thank you so much for your kind words! Dr. Paige enjoys you as a patient. We look forward to seeing you again soon.

StarStarStarStarStar This was my first time visiting and everyone wa... —    (Patient since Thu Nov 01 00:00:00 MDT 2018)

This was my first time visiting and everyone was wonderful!


Reply

Thank you so much for your kind words! We look forward to seeing you again soon!

StarStarStarStarStar Dr. Page was very gracious to review my previou... —    (Patient since Tue Jan 03 00:00:00 MST 2023)

Dr. Page was very gracious to review my previous exam for my contacts and RX prescription and didn't charge additional.


Reply

Thank you for your kind review, Michael. We look forward to seeing you again soon.

StarStarStarStarStar really great service/ in and out quickly —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

My optision before I saw the doctor was very friendly and nice to be around. Created a nice environment to be in. Can't remember her name but good work!


StarStarStarStarStar The Best Eye Care —    (Patient since Thu Jul 30 00:00:00 MDT 2020)

Needing corrective lenses my entire life, I have been to numerous vision care providers. Vail Vision is the best. They are caring, thorough and offer the greatest selection in eyeware.


Reply

Rebecca - thank you so much for your kind words. We love hearing we are making a difference for our patience! We look forward to seeing you soon.

StarStarStarStarStar Vail is up on all technology. Also Dr. Mathew J... —    (Patient since Thu Feb 07 00:00:00 MST 2019)

Vail is up on all technology. Also Dr. Mathew James is very thorough and explains everything. Highly recommend Vail Vision


Reply

Margaret - thank you for your kind words. We look forward to seeing you again soon.

StarStarStarStarStar Vail Vision is the Best. Love Dr. Owens. Very... —    (Patient since Tue Dec 31 00:00:00 MST 2019)

Vail Vision is the Best. Love Dr. Owens. Very thorough and has found a solution 3 Opthomologist from different firms could not fix. They also have in house specialists that treat the most troubling issues.


Reply

Charles - we are so excited to hear your review! We love that you feel your vision is finally where you want it to be. We look forward to seeing you again soon!

StarStarStarStarNo Star love you guys. the eye doctors are very smart a... —    (Patient since Wed Jan 02 00:00:00 MST 2019)

love you guys. the eye doctors are very smart and understanding. jose is very helpful.


Reply

Scott, thank you so much for the positive words. We always enjoy seeing you in the office!

StarStarStarStarNo Star Need more technicians. I waited before and afte... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Need more technicians. I waited before and after md visit for available tech total 20 minutes and never served. Left without purchasing glasses. Others were served before me though I was there first.


Reply

Sarah - I am so sorry to hear this was your experience. Patients should be seen in order of first come first serve, with priority to patients coming out of appointments. I hope you will come visit us again so we can fit you with a pair of glasses.

StarStarStarStarStar All the people at Vail Vision are awesome.Grea... —    (Patient since Fri Dec 21 00:00:00 MST 2018)

All the people at Vail Vision are awesome. Great customer service.


Reply

Thank you, David! We hope to see you again soon!

StarStarStarStarStar Very professional and friendly staff and doctor... —    (Patient since Thu Dec 20 00:00:00 MST 2018)

Very professional and friendly staff and doctors. Dr. James took time to explain everything to me, and I felt very comfortable that I was getting excellent care.


Reply

We are so glad to hear you are happy with your experience with Dr. James! We look forward to seeing you again soon to take care of your vision needs.

StarStarStarStarStar The staff was very knowledgeable about the test... —    (Patient since Tue Sep 14 00:00:00 MDT 2021)

The staff was very knowledgeable about the tests I took and explained each procedure.


Reply

Thank you for your kind words Nancy!

StarStarStarStarStar Great service, everyone was extremely helpful a... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Great service, everyone was extremely helpful and kind!


Reply

Thank you for your kind words, Ingrid! We look forward to seeing you again soon!

StarStarStarStarStar I recently went to Vail Vision for my first eye... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I recently went to Vail Vision for my first eye exam since I was a young child. Everyone in the office was extremely professional and kind. I had a lot of questions and needed extra time to pick out my first-ever pair of glasses and I was shown incredible patience throughout the entire process (as well as help picking out the best looking style for me!). I left feeling like I had the best experience possible and I'm excited to come back soon to pick up my new glasses!


Reply

Madeline - we are so happy to hear your first ever pair of glasses was such a wonderful experience! We look forward to helping you pick out many more frames!

StarStarStarStarStar Very professional, very friendly, very timely —    (Patient since Wed Aug 14 00:00:00 MDT 2019)

The entire team at the Edwards office was super friendly and accommodating, precise in the timeliness of their service, and Dr. James took the time to explain each step of the process as well as caring enough to tailor the feedback to my individual lifestyle and potential needs. What else could you ask for?!


Reply

We are so pleased to hear that you were happy with your services with us, Daniel! We hope to see you again soon.

StarStarStarStarNo Star Very professional. Eye exam wae great, ckntact ... —    (Patient since Mon Feb 10 00:00:00 MST 2020)

Very professional. Eye exam wae great, ckntact and glasses fitting was great. Nice people!


Reply

Herbert - we are pleased to hear about your positive experience with our team. We hope to see you soon!

StarStarStarStarStar Great new vision contact —    (Patient since Fri Apr 16 00:00:00 MDT 2021)

Great team. Conservative approach. Insightful Dr. Very efficient system.


Reply

David - thank you for your kind remarks. We hope to see you soon!

StarStarStarStarStar Jean —    (Patient since Tue Dec 05 00:00:00 MST 2017)

Dr. James was friendly, efficient and thorough. Vail Vision handled my eye problem better then any other Eye Clinic in the Vail Valley. I was extremely happy and relieved after an emergency appointment.


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Jean - we are so happy to hear that you find our clinic to be the top clinic in the area. We are also pleased to hear that we were able to assist with an emergency appointment!

StarStarStarStarStar Dr was thorough and excellent —    (Patient since Wed Jun 12 00:00:00 MDT 2019)

Dr was thorough and excellent


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William - we are glad to hear you felt confident in your exam. We look forward to seeing you soon!

StarStarStarStarStar Everyone one very friendly and professional rea... —    (Patient since Wed Feb 20 00:00:00 MST 2019)

Everyone one very friendly and professional really happy with the service they provided thank you!!


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Christopher - thank you for your kind remarks. We look forward to seeing you again soon!

StarStarStarStarStar Great experience! Everyone was so nice 😊 —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Great experience! Everyone was so nice 😊


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Kathrin - glad to hear you had a wonderful experience! look forward to seeing you again soon.

StarStarStarStarStar The entire staff at Vail Vision works together ... —    (Patient since Wed Apr 24 00:00:00 MDT 2019)

The entire staff at Vail Vision works together to make sure you have the best care, lots of attention and they have no problem taking the time to answer all of your questions and concerns. Friendly, competent and easy going, this kind of staff is hard to find.


Reply

We are so happy to hear that you feel cared for by our staff. We look forward to seeing you soon!

StarStarStarStarStar Happy eye's! —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

My eyes,are feeling better in 1 day. Happy.


Reply

Marty - we are so glad to hear you are feeling better!

StarStarStarStarStar Great service with a friendly & comfortable atm... —    (Patient since Tue May 28 00:00:00 MDT 2019)

Great service with a friendly & comfortable atmosphere!


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Wonderful to hear you felt comfortable in our offices!

StarStarStarStarStar They fit me in for an emergency check up, provi... —    (Patient since Thu Dec 12 00:00:00 MST 2019)

They fit me in for an emergency check up, provided friendly and professional service. Stylish, but pricey frames if you're looking to look good.


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Jack - so glad you were able to find frames and get in on an emergency check-up! We hope to see you again soon!

StarStarStarStarStar Great place. Super clean with cutting edge thin... —    (Patient since Sat Dec 15 00:00:00 MST 2018)

Great place. Super clean with cutting edge things


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Ryan - we pride ourselves on providing state of the art equipment. We are so pleased that these things are appreciated by our patients. We look forward to seeing you soon.

StarStarStarStarStar Squeezed me in on an emergency basis! —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Squeezed me in on an emergency basis!


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Joseph - we are sorry to hear you had to come in for an emergency but are so happy to hear that we were able to get you in and solve your issue! We look forward to seeing you soon.

StarStarStarStarStar Everyone was very nice!!! —    (Patient since Wed Apr 24 00:00:00 MDT 2024)

Everyone was very nice!!!


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Jazmine - thank you so much for your kind words. We look forward to seeing you soon!

StarStarStarStarStar Every team member made my appointment feel smoo... —    (Patient since Wed Oct 24 00:00:00 MDT 2018)

Every team member made my appointment feel smooth, fun, and informative. All of my questions were answered professionally as well as easily applicable to real life. It was clear that their best interest is for the patient. I highly recommend Vail Vision!


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Karen - we are so pleased to hear your experience was so positive with our staff!

StarStarStarStarStar There was absolutely not wait. I checked in an... —    (Patient since Wed Apr 03 00:00:00 MDT 2019)

There was absolutely not wait. I checked in and proceeded to have my eye exam done. The doctor was punctual. Maybe had to wait five minutes in the room.


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Mary - we really like to show our patients we value their time. I am so glad that you benefited from that! We look forward to seeing you soon.

StarStarStarStarStar The nicest people, great experience. —    (Patient since Mon Nov 12 00:00:00 MST 2018)

The nicest people, great experience.


Reply

Thank you for your kind words, Beth. We look forward to seeing you in our offices soon!

StarStarStarStarStar Customer Service —    (Patient since Wed Jan 23 00:00:00 MST 2019)

Jordan, was very friendly upon my arrival. He recognized me by my name. Appreciate the customer service makes me feel as a CUSTOMER and not just another person to be seen.


Reply

Thank you so much for your review, Ricardo. We are pleased to know that Jordan made you feel welcome. We will pass this review onto him!

StarStarStarStarStar I have tried the contacts and bought the reader... —    (Patient since Wed Jan 02 00:00:00 MST 2019)

I have tried the contacts and bought the readers and my be doing something very wrong...the readers make me sick to my stomach and I cannot find others that work any better....am going to come in....possibly a near far would work for me but though these are very comfortable and great at a distance...if driving a car even looking down at the console....only with contacts, my vision needs to be backed off to read the console...lets recheck...when should I come in....working on and off this week...next week could be better for me....thanks so much 471-1653 doni


Reply

Hi Donna! Someone from our offices will be reaching out to you shortly. Thank you!

StarStarStarStarStar Efficient and thorough! —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

Punctual and professional. Suggested only products that fit my eye care needs and budget. Quickest exam start to finish but completely thorough. Highly recommend.


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Katherine - we know our patient's time is valuable so we are so pleased to hear your appointment went so well! Thank you for your kind remarks.

StarStarStarStarStar great and friendly service...impressed by new h... —    (Patient since Tue Aug 06 00:00:00 MDT 2019)

great and friendly service...impressed by new high tech equipment


Reply

Thank you so much, Jane! We value having the cutting edge technology to ensure your eye health, it is great to see that our patience also value this!

StarStarNo StarNo StarNo Star Some staff don't always seem to fully understan... —    (Patient since Thu Jan 03 00:00:00 MST 2019)

Some staff don't always seem to fully understand the test equipment they are using on me. Also, the office isn't always sure of the purpose of my visit, which is frustrating.


Reply

Marc - we are so sorry to hear that you have frustrations regarding your visit. As you touched on, we have implemented some new equipment. We appreciate you drawing our attention to the fact our staff can use some additional training on this unit. Additionally, we can value your frustration regarding the purpose of the appointment. Again, this sounds like some staff training to help our customer experience. If you have any additional feedback, please feel free to contact me directly at rachel@rmvg.com. Thank you.

StarStarStarStarStar everyone was very friendly, I felt at home duri... —    (Patient since Mon Oct 15 00:00:00 MDT 2018)

everyone was very friendly, I felt at home during the entire visit.


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Marc - so great to hear that you felt welcomed during your visit. We look forward to seeing you again soon!

StarStarStarStarStar Very timely, very professional and knowledgeab... —    (Patient since Mon Oct 22 00:00:00 MDT 2018)

Very timely, very professional and knowledgeable.


Reply

Thank you for your positive remarks, Stephen! We look forward to seeing you soon.

StarStarStarNo StarNo Star Bad before, but getting better? —    (Patient since Tue Nov 27 00:00:00 MST 2018)

In the past, I have never been impressed with Vail Vision as I felt rushed through each visit, they have gotten my glasses prescription wrong, and delayed my shipment of contacts two years in a row. In contrast, in my October 2017 visit, the receptionist I worked with was very helpful and helped me find a good pair of glasses. Dr. James helped me understand my vision and worked with me to find a pair of classes that would work better for me. For the first time, I was glad to go back and not just sticking with Vail Vision because I only go once a year.


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Alexandra - we are so pleased to hear that your experience in 2017 was improved from past years. We hope you continue to impress you each year so that you feel comfortable with your eye care provider, as eye health is so important!

StarStarStarStarStar Dr. James gave a very thorough exam and explain... —    (Patient since Wed Oct 24 00:00:00 MDT 2018)

Dr. James gave a very thorough exam and explained everything in detail. He answered all of my questions and gave me options. It was a very good experience.


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Kelly - we are thrilled you felt so comfortable with Dr. James. We want our patients to feel at home, so we are pleased to hear that you had such a wonderful experience at our clinic.

StarStarStarStarStar I just had cataract surgery and Vail Vision set... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

I just had cataract surgery and Vail Vision set up the procedure with an excellent doctor in Denver. Communication between offices is excellent and the procedure was successful. The technology used is top of the line and I felt confident about the whole procedure. The surgery center used was also top notch. The staff was caring at all locations. I was in good hands and my recovery is coming along nicely.


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Victoria - we know that LASIK can be a very difficult decision. We are so happy that we were able to assist in this process and that you had such a wonderful outcome! We look forward to seeing you soon.

StarStarStarStarNo Star The front desk staff was exceptional. —    (Patient since Thu Aug 08 00:00:00 MDT 2019)

The front desk staff was exceptional.


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Betty - thank you for your kind remarks about our front desk staff. We look forward to seeing you again soon!

StarStarStarStarStar Excellent and profesional service —    (Patient since Wed Oct 09 00:00:00 MDT 2019)

Excellent and profesional service


Reply

Thank you, Juan. We are pleased to know that you had a great experience with our clinic and look forward to seeing you soon.

StarStarStarStarStar Great service. Took time to answer all my quest... —    (Patient since Fri Jan 11 00:00:00 MST 2019)

Great service. Took time to answer all my questions.


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Margery - we strive to help our patients feel that they are not rushed and are able to get their needs met. We look forward to seeing you again soon.

StarStarStarStarStar The entire team is patient focused , profession... —    (Patient since Tue Oct 08 00:00:00 MDT 2019)

The entire team is patient focused , professional and just a geniune feeling when one enters the doors . Top docs and top staff ! They all care about their clients .


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Thank you for your review Elizabeth! We look forward to seeing you again soon.

StarStarStarStarStar all of your office people are great /it is a pl... —    (Patient since Sun Dec 02 16:00:00 MST 292269055)

all of your office people are great /it is a pleasure to work with them/


Reply

Thank you for your review William. We hope all of our patients feel comfortable with our staff, so we are pleased to know you have felt that during your visit.

StarStarStarStarNo Star In general everything was great.  —    (Patient since Wed Oct 02 00:00:00 MDT 2019)

In general everything was great. At the time of checkout the receptionist was unable to print itemized receipt. That was fine because she said she would email it to me. I have yet to see it. My flex account administrator often asks for backup documentation. I will also need the receipt to submit my rebate form for the contacts I purchased. Aside from that, awesome service and visit!


Reply

Wade - we apologize at the delayed receipt as we understand many insurance companies request them. We thank you for our patients and look forward to seeing you again soon.

StarStarStarStarStar ALL staff were wonderful to work with and be ar... —    (Patient since Wed Sep 11 00:00:00 MDT 2019)

ALL staff were wonderful to work with and be around. Very upbeat, helpful, and made my first experience GREAT


Reply

Sara - we want all our patient to feel at home during their visit. We are so glad that you felt that during your visit! We look forward to seeing you soon.

StarStarStarStarStar This is the best place in the Vail Valley. Than... —    (Patient since Thu Dec 13 00:00:00 MST 2018)

This is the best place in the Vail Valley. Thank you!


Reply

Thank you for the wonderful review, Paola!

StarStarStarStarStar As always, the service received at Vail Vision ... —    (Patient since Mon Aug 12 00:00:00 MDT 2019)

As always, the service received at Vail Vision leaves nothing to be desired. I am always taken on time, or earlier if I arrive early, and the thoroughness of the appointment is great.


Reply

Sheila - we are pleased to hear that you trust us with your eye health and that you feel that trust is correctly placed. We look forward to seeing you soon.

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