Total Vision Care - Rancho Bernardo

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Reviews

StarNo StarNo StarNo StarNo Star Two months and I still do not have my glasses —    (Patient since 2020)

Dear Dr. Plattner, I first visited Total Vision Care RB on 12 Nov. Where to start as I still do not have my glasses two months later. - My frames were supposed to ship to the lab, but were shipped to TVC RB. So that wasted a week. - The first lab spent a week or two figuring out they could not fabricate my prescription. So the Rx was sent to another lab, Hoya. Anotehr three weeks. - I returned on 24 Dec, TVC was closed. OK, holidays, I get it. - I returned on 26 Dec only to find a defect in the coating (Well, that is what Alex said it was when I pointed out the anomaly). Resend to Hoya. - I returned on 13 Jan. Scratches on both lenses. I am waiting on the next round. TVC RB has had my $390 for two months and so far I have nothing. -


StarStarStarStarStar Alex was very helpful and provided excellent se... —    (Patient since 0001)

Alex was very helpful and provided excellent service.


StarStarStarStarStar I have been going to Dr. Hayes for almost 10 ye... —    (Patient since 2017)

I have been going to Dr. Hayes for almost 10 years. My experience with him and the whole Total Vision Care staff is always outstanding. Exams and the explanations are always extremely thorough. And the office is run very efficiently. My eyes are always in great care.


StarStarStarStarStar We became clients in 2005 and are still clients... —    (Patient since 2017)

We became clients in 2005 and are still clients in 2019 enjoying great care for our eyes by very caring and knowledgeable professionals . We regularly recommend them to our friends or anyone asking to be referred to a practice in San Diego county .


StarStarStarStarStar It was excellent in every way —    (Patient since 2017)

It was excellent in every way


StarNo StarNo StarNo StarNo Star Bad costumer service. Good Doctors —    (Patient since 2019)

First of all I want to say Dr Hayes was really great and the lady that took my eye test. The 3 ladies on front desk was a different story. It felt like they don't want you there. Really bad costumer service and horrible job on explaining how the payments works on my insurance, whenever I tried to explain something they tend to cut me off. Also I over heard them talking about one of there patient while I was filling up my paperwork and thar clearly a violation of HIPPA.


StarStarStarStarStar I have been coming to this office for years, A... —    (Patient since 2018)

I have been coming to this office for years, And have been totally spoiled with Dr. Klien examaning my eyes. Now he is in the administration side of the business. 😭 Recently had my exam with a temporary eye Dr. And the exam did not go well. The measurements were off. It took 2 times to get it straightened out. Thanks to Dr. Klien, and Dr. Hayes. It has been corrected. I will continue to get my eye exam done with them. As long as these 2 Dr. Are in control of the process! Not Dr. OWENS!


StarStarStarStarStar Dr. Greg Hayes is very nice and patient. His st... —    (Patient since 2019)

Dr. Greg Hayes is very nice and patient. His staff is helpful and wonderful.


StarStarStarStarStar I always look forward to my annual eye exam with Dr —    (Patient since 0001)

I always look forward to my annual eye exam with Dr. Klein at their beautiful office in Rancho Bernardo, which is why I drive 2 1/2 hours to see him, even after moving away from the area. His professionalism, calm and reassuring demeanor and careful attention to detail lets me know that he truly cares about the health of my eyes. I also like the fact they have all the most current technology and an amazing selection of frames. The office itself is aesthetically first-rate with friendly, helpful staff and opticians who have excellent taste, gently guiding you without ever pushing. The entire experience is so easy, comfortable and refreshing it’s almost like visiting a day spa for your eyes.