The Grafton Eye Center
Dr. Kristopher Knous, Dr. Melissa Knous, Dr. Michelle Lewis
985
Reviews
5 star rating. This was the most extensive, thorough eye exam I’ve ever had in my almost 81 years. The whole staff was welcoming & helpful. The only thing I would’ve found helpful was knowing exactly where to go, as I waited at the wrong desk (glasses) for over 5 minutes & then was told to go around the corner. Better signage?
Dec 4, 2023
Best place ever! Can’t say that enough!. Amazing dr’s and expertise! Knowledge surpasses any dr I’ve ever seen in the past! 5 stars isn’t enough. 10 is more like it!
Nov 30, 2023
I came in for a $99 dollar eye exam. I was then charged $179 . I wasn’t asked if Si wanted these extra services, nor was I told what they were or how much they cost! Not happy about my visit. The Dr. part was fine.
Nov 24, 2023
Very thorough exam and explained my vision situation while putting me at ease.
Nov 20, 2023
Everyone was helpful and knowledgeable and more than willing to answer any questions I may have had.
Nov 17, 2023
I was seen on time and had a complete examination with the doctor, explaining everything to me in words that I could understand. I recommend him to anyone that needs a good eye examination.
Nov 16, 2023
I have several eye conditions but I always leave feeling that Dr Kris doesn't rush and explains everything in a very detailed way. I appreciate him and all of the staff.
Nov 13, 2023
I was very happy with Dr Knous
Nov 6, 2023
Michelle and her team are so welcoming and do the best job! Love coming here and always feel so supported!
Nov 5, 2023
Courteous, caring, attentive staff and doc!
Nov 2, 2023
Incredible staff and very happy with service!
Oct 26, 2023
I'm impressed with the staff ad particularly with Dr. Lewis. My concerns are addressed and remedies offered. Also very up to date equipment. Very happy camper!!! Mary Kelly
Oct 18, 2023
Dr. Lewis is crazy smart! I always feel confident she has my best interest at heart!
Oct 17, 2023
It’s always been pleasure to go to the Grafton Eye Center ! Everyone is always very pleasant!
Oct 6, 2023
We were super impressed with Dr Kristopher Knous , He was very thorough and explained everything well. Also the tech ladies were great! Very helpful in explaining the tests. Thank you so much for the great experience.
Sep 25, 2023
Dr Kris was very professional. Appreciated all the information he shared re my eye status. All team members the best also.
Sep 19, 2023
Very through and very knowledgeable Spent a great deal of time answering my questions because this appointment was my initial introduction to Dr.Kristopher Knous
Sep 18, 2023
Excellent care and service.
Sep 15, 2023
highly reccomended and did not disappoint
Sep 12, 2023
It was a fantastic experience. The staff was very kind and moved thru the initial process quickly. My doctor was very thorough, showed me images and explained any changes in my vision and possible causes. Will be back next year.
Sep 8, 2023
Great service, thorough exam with Dr.
Sep 7, 2023
I was positively impressed about the great eye exam and service that was provided. I will continue to go to this eye doctors practice...
Aug 30, 2023
Always a good experience with Grafton Eye Center. Dr. Melissa Knous is thorough, friendly and informative. Also, having the Costco Eye Center in the same location is really convenient. Highly recommend this eyecare provider.
Aug 30, 2023
Dr. Chris and staff are the best. Polite, knowledgeable and professional.
Aug 25, 2023
Great job by all the crew and doctor! Very efficient and very nice and easy going! Great job all!
Aug 18, 2023
Great to see Dr Knous! I get many tests and everyone was right there to do them immediately Look for ward to next visit Dawn Slugg
Aug 18, 2023
We have been going to Dr Lewis for several and really like the service we receive from her and her staff.
Aug 16, 2023
Dr. Lewis is always pleasant & professional. She goes over what the tests are for and explains results. I wouldn't want to go anywhere else!
Aug 10, 2023
Great service and very knowledgeable
Aug 9, 2023
Thorough exam done fast and professionally.
Aug 7, 2023
Excellent eye exam. Doctor Melissa Knous did a thorough exam and explained the results very clearly. I would recommend them!!!
Aug 2, 2023
I was very pleased about my experience and was happy that it was quick and to the point with all around good news about my general eye health and status since my last examination. Very professional and courteous, I would highly recommend the entire department for eye care competency
Jul 31, 2023
The staff was very friendly and knowledgeable, we had no wait time . Price for the exam was very comparable if not less expensive to other offices .
Jul 31, 2023
Dr Kris was professional clear and direct. I appreciate his advice.
Jul 28, 2023
A great visit as usual with Dr. Lewis.
Jul 25, 2023
Totally awesome staff. Very professional. They make you feel cared for and your questions and concerns are taken seriously. Dr. Lewis is a gem. Since I started seeing her my vision has been the best it could possibly be.
Jul 24, 2023
Convenient and easy to work with.
Jul 20, 2023
Better and more thorough than I ever expected! The assistant sat me down in a comfortable chair in front of six Hi-Tech looking devices, each device turned out to have a specific testing purpose. I've seen a lot of eye clinics, but never anything as advanced or efficient as Grafton Eye Center. I was then taken into gthe exam room where again, the atmosphere was professional and advanced insofar as the equipment. Dr. Melissa was very nice and made the exam easy by quickly responding to my requests to change the lens power back and forth so as to come up with the correct prescription. I called my wife as I was driving home and described the experience in one word "awesome".
Jul 19, 2023
Thorough examination. All results were clearly explained as were my questions.
Jul 19, 2023
Dr. Kris and the rest of the staff are wonderful. They are very professional and friendly. I really appreciate how clearly they explain things. I highly recommend them.
Jul 15, 2023
Very good service but, no reason to be twenty minutes late.
Jul 14, 2023
Friendly staff , Excellent service in both departments and I really appreciated getting Shane’s feedback on frames that fit me more so better than others did .
Jul 14, 2023
Dr Lewis was very thorough and personable. I appreciated her time and attention very much! I will definitely use Grafton Eye Center again - a great experience all around
Jul 14, 2023
Everyone at the Grafton Eye Center located in Costco is absolutely fantastic. Friendly, welcoming and very knowledgeable! My eye physician explained things very well and took the time to answer any questions I had! I would highly recommend the entire team at the Grafton Eye Center!!
Jul 10, 2023
Always great care & accommodating when needing to be seen quickly! Wonderful knowledgable care! Thank you all so very much!
Jul 10, 2023
Quick, easy, friendly, helpful, professional!
Jul 6, 2023
This is my 3rd visit to Costco Eye Center in Grafton. The service I received was top notch! The staff should be proud of the service they provide. Thank you
Jul 5, 2023
5 star for sure! Dr. Kristopher Knous has always given me excellent service.
Jul 3, 2023
Great visit. Office saw patient at the scheduled time. Michelle Lewis is a great optometrist. Tests were explained thoroughly.
Jun 19, 2023
Highly recommend your services to pthers!
Jun 15, 2023
Very knowledgeable and friendly. Schedule was on time. Doctor Lewis very thorough.
Jun 12, 2023
This was my first time having an examination and purchasing glasses at Costco, and I would highly recommend our Grafton Eye Clinic. Dr. Lewis and the supporting staff were friendly, efficient, and thorough. My experience with Dr. Lewis was especially notable in the way she explained what the images of my eye showed in regard to macular issues. My two pair of glasses arrived in a week, and my vision with the new pair is better that the old ones. Thank you, Grafton Eye Center! JH, Grafton
Jun 10, 2023
I highly recommend Dr Kristopher Knous & his staff. Dr Knous is personable, knowledgeable, and very thorough. He has a relaxed demeanor and explains everything clearly and in a way that is easy to understand.
Jun 7, 2023
The doctor did a nice job. Looking forward to my new glasses.
Jun 6, 2023
This was my first experience at Grafton Eye Center and it was fantastic. Dr Lewis was kind and attentive. I did not feel rushed and the staff was wonderful. Conveniently located inside of my Costco and this practice has all of the modern equipment in a small space. I was very pleased. Additionally there is no high pressure sales to buy expensive frames! So happy with this experience.
Jun 5, 2023
The Dr was on schedule when I arrived. My eye exam was extremely efficient.
Jun 5, 2023
The Dr was on schedule when I arrived. My eye exam was extremely efficient.
Jun 5, 2023
I saw Dr. Kris at the Costco in Grafton for my first pair of glasses. I was very impressed with the whole staff. The tech who did the first couple of tests was very pleasant and knowledgeable. Then Dr. Kris did more tests, explaining everything as he went through the exam. I couldn't be happier with my experience with Dr. Kris at the Grafton, Costco and will be using them for my eye care needs in the future.
May 31, 2023
Dr. Melissa is just great. She is very professional and personable which makes the exam enjoyable.
May 26, 2023
They were so kind to fit me in last minute, as I wasn't sure I had a torn retina. I felt Dr. Kristopher was very thorough.
May 15, 2023
I really like the Grafton Eye Center, the staff is very friendly and the docs are very thorough in their examination and explanation of the results.
May 15, 2023
Thorough eye exam and Eyewear selection
May 13, 2023
I love Dr. Kris. He is so thorough and up to date with any new discoveries. He is easy to understand and it is always so pleasant to have just general conversation with him. His staff is also very caring, sweet and proficient. Thank you. Mary Hayes
May 4, 2023
I have been a patient for 5 or 6 years now. The staff is very courteous and professional. Dr. Kris is the greatest!
May 4, 2023
Dr Lewis and the staff are helpful, efficient, and professional. I am an older patient wading through changes that I have not experienced before. I am a very comfortable and confident patient during each and every appointment.
May 4, 2023
This was my first time going to this Eye Center in Costco and I was so impressed. All of the staff were friendly and knowledgeable. I had the pleasure of meeting with Dr. Michelle Lewis for my contact lens exam and fitting and I LOVE her! She made me feel confident in trusting her recommendations for the best way to address my need for multi focal contact lenses. I’m really happy with what she chose for me. She’s super friendly, easy to talk to, and very thorough. She explained her thought process in finding the best options for me. Her care felt personal, I didn’t feel like just another number. I’m definitely happy that I switched eye care providers. I highly recommend this Eye Center and especially Dr. Lewis!
May 4, 2023
Very professional. The people there were courtious, informative, and respectful. I would recommend costco to anyone that needs an eye exam.
May 3, 2023
Dr. Michelle Lewis is wonderful. Very profession and caring. Dr. Lewis caught a serious eye condition and treated it immediately. The staff is extremely qualified and efficient.
Apr 27, 2023
The many tests that were done on my eyes gave me confidence that I received a thorough examination, and could be secure about the health of my eyes. Dr. Lewis is a consummate professional, and spent all the time that was needed to conduct a thorough examination resulting in a prescription that will improve my close-up vision dramatically.
Apr 21, 2023
Dr Kris was very helpful finding me a solution to my particular needs
Apr 20, 2023
You get 5 stars from me! What a wonderful experience! Dr. Melissa was professional and personable as was the entire staff! I’ve worn glasses for 60 years and this was by far the most comprehensive exam I’ve ever had. I will certainly be coming back and will gladly recommend you to my family and friends. Thank you!
Apr 19, 2023
Michelle Lewis was great, highly recommend,very personable did a great job!
Apr 17, 2023
Dr. Kris is extremely knowledgeable and able to explain what he sees in the test results. He answers my questions fully and in an understanding way that I can understand.
Apr 15, 2023
I’m a 77 year old male with 77 year old eyes. Lots of things potentially going wrong with them at any time. Dr Kris must see thousands of patients but I still feel special by his extremely personal treatment. He’s always on top of my situation and with his up to date equipment he knows just what my eyes are up to. I’m very lucky to have him for my eye specialist.
Apr 10, 2023
as always a great visit and complete and accurate assessment of my eyes. Dr Knous does a great job.
Apr 6, 2023
Dr Lewis was very knowledgeable and processional The whole staff was friendly and helpful with insurance questions Tk you!
Apr 5, 2023
everyone involved was kind and good at their jobs was very happy
Apr 5, 2023
The Grafton Eye Center in Costco is awesome! The office staff are very welcoming and pleasant! Dr. Louis was very knowledgeable and friendly. I would recommend others to visit the eye center!
Mar 30, 2023
This was my first eye exam and I am quite senior. The staff was very kind and patient and I never felt rushed or embarrassed by my inexperience with the procedures.
Mar 30, 2023
The eye exam was done professionally and people were very pleasant and knowledgeable..
Mar 29, 2023
Professional, personal attention, knowledgeable, friendly, efficient, forward looking, competent. 5 star Dr. Knous.
Mar 22, 2023
I am thankful for the exceptional service that I received during my first visit to the Grafton Eye Center! The highly qualified personnel and state of the art equipment were impressive. My experience was positive from beginning to end. I highly recommend Grafton Eye Center!
Mar 22, 2023
It has been a real pleasure having DR. Kristopher Knous as my optometrist for 20 years. Dr. Knous is extremely personnel and very through with examinations. His clinic is equipped with most advanced examine equipment.
Mar 21, 2023
I appreciate the time Dr. Kris takes in explaining all aspects of my eye exam and what I need to do to take the best care of my eyes.
Mar 20, 2023
I was extremely pleased with my exam
Mar 20, 2023
I feel so confident that I am getting good eye care. Very friendly people make visit pleasant. Dr. Mellissa is wonderful to have e as my doctor. She watches my problems and and relaxes my mind not to worry, she is on top of them.
Mar 18, 2023
The eye doctor was very thourough
Mar 15, 2023
I appreciate the doctor taking the time to explain and review the exam findings with me. The staff was very polite to work with.
Mar 13, 2023
Dr Lewis is fabulous. She takes the time to review with you everything she is seeing. Being a diabetic, that's critical for me. She has found things that other eye drs missed. Highly recommend her!
Mar 6, 2023
It was a GREAT experience at the Grafton Eye Center! Everyone there was very nice. They explained everything they were doing and mad me feel very comfortable.
Mar 3, 2023
Always nice office employees and very efficient.
Mar 1, 2023
Great! I have never been disappointed with personal techs, or Doctors. Thank you
Feb 24, 2023
Very professional and thorough. I won't go anywhere else for my eye care.
Feb 24, 2023
Friendly. Professional. Spent enough time with me on my first ever eye appointment. Would absolutely recommend and will be back! Thank you Dr. Knous!
Feb 16, 2023
Great staff and Doctor. Felt like everyone really cared. Thank you.
Feb 15, 2023
Everyone at Grafton Eye Care was extremely friendly, helpful, and knowledgeable. A great assortment of frames and the prices were great.
Feb 8, 2023
Everyone was fantastic in both attitude and professional skills. I cannot say enough good about the service! I have severe astigmatism so it is important to get things right the first time. Thank you all very much!
Feb 2, 2023
Wonderful staff. Dr. Michelle Lewis is very caring and understanding!
Feb 1, 2023
Great attention to detail, excellent equipment, knowledgeable and professional doctor, patient receptionist and a clever sense of humor to polish it all off. I recommend the Grafton Eye Center unequivocally.
Jan 30, 2023
Great doctors. Great care concerning my eyes
Jan 26, 2023
Absolutely fabulous visit. She was so helpful so understanding I was having trouble with my r eye. She worked me in on her busy Saturday afternoon schedule. Thank you so much Dr. Lewis❤️
Jan 23, 2023
Dr. Chris is thorough and knowledgeable. He is caring and takes time to answer concerns. The clinic location and hours are convenient. The technicians are pleasant, efficient and kindly helpful.
Jan 23, 2023
Your office lady is the BEST!! LOVE people that have good attitudes and fun!! Makes the world so much better these days!! Keep it up!!!!😁 And always enjoy my eye appointment with Doc. So down to earth!! Thank u!!
Jan 20, 2023
Excellent for me very personable-been going to him for many years
Jan 20, 2023
We love Dr. Melissa! We’ve been seeing her for years. She if very thorough, honest and friendly.
Jan 8, 2023
Dr Lewis was thorough and caring, especially in my unique circumstance. Thank you for the great experience.
Jan 3, 2023
Wonderful staff and great experience as always!
Jan 2, 2023
The staff was very professional, friendly and knowledgeable. Dr. Melissa was very informative and took the time to explain and educate on her findings. I will definitely continue to see her for my future eye care needs!
Dec 31, 2022
Dr Lewis was great, she was personable and explained everything very well. The girls in the office made it simple and thorough from start to finish- thanks everyone!!
Dec 24, 2022
Dr. Kris is personable and professional. I see him every year for my contacts exam. They have the most up to date equipment, so no need to dilate the eyes. Office staff is great too.
Dec 23, 2022
Dr Chris is wonderful. He’s professional caring and informative.
Dec 22, 2022
From start to finish, every person I spoke to at the clinic was professional, friendly. Great explaining what each test does. Dr Michelle Lewis worked closely with me until I was confident we reach the right lens.
Dec 21, 2022
It was nice to come were every one was so nice and smiling. Thanks everyone!!
Dec 13, 2022
Everyone treated me well. Wait time was short. Dr. Knous explained things thoroughly.
Dec 13, 2022
Dr. Kristopher did an excellent job with my eye care exam. Thank you very much for the fine service and recommendations. Merry Christmas and a Happy New Year 2023 to you and family!
Dec 8, 2022
Everyone was so friendly and welcoming! I highly recommend !
Dec 2, 2022
Dr. Lewis was efficient, knowledgeable, professional and friendly. I can honestly say that she was the most engaging eye doctor that I've ever been examined by. Well done!
Nov 21, 2022
Dr. Lewis is very smart, efficient and knowledgeable. Up to date equipment so you don't need eye dilation which saves so much time. Highly recommend!
Nov 21, 2022
The staff was friendly, knowledgeable and efficient, and the equipment was "State of the Art." Dr. Knous performed a much more thorough exam than others have in the past. He demonstrated his knowledge and expertise in medical conditions as they relate to the eye, and clearly and thoroughly explained his findings and recommendations.
Nov 18, 2022
This place is just awesome! Great customer service, knowledgeable staff and kid friendly. I have 3 boys, they are not the easiest to sit and understand everything, especially exams! We moved an hour north and still continue to go here for these reasons. Can't beat it!
Nov 16, 2022
Dr. Melissa Knous is fabulous! She is thorough with regard to explaining every aspect of my vision examination. The tests are numerous and she takes time to review them. Both my husband and I have had our yearly exam with her specifically.. We wouldn't consider anyone else.
Nov 16, 2022
Dr. Melissa is extremely personable and highly professional. I trust the advice and care she has me under. Allison is a real sweetheart too and didn’t look at me funny when I helped myself to the Halloween candy! She always makes me feel welcome.
Nov 11, 2022
I had a great experience.I highly recommend. Dr. Lewis took her time and explain everything to me.
Oct 31, 2022
I have never had a less than great experience with the doctors and staff at the Grafton Eye Center, located inside of the Costco store in Grafton, Wisconsin. Everyone there is super friendly, courteous, and interested in making your visit comfortable and complete. My disabled adult daughter has also been treated with respect and dignity. We both highly recommend this Eye Care Center.
Oct 23, 2022
it was a wonderful experience. the staff was very friendly and professional! The doctor was friendly and thorough in her assessment. Thank you to all who made my experience awesome!
Oct 20, 2022
Always very pleased . Been going there for years . Only bad thing is they are getting squeezed out . They need much more space !
Sep 29, 2022
Service was friendly and thorough, and the technical information was provided in a way that I understood. Thank you.
Sep 29, 2022
My experience at Grafton Eye Center inside Costco on Tuesday was excellent. I feel fortunate to have had my eye problem correctly diagnosed by Dr. Michelle Lewis and her staff.
Sep 22, 2022
Dr. Knous has been amazing to work with. Great staff, great doctors! I recommend them to everyone I know.
Sep 22, 2022
My annual visit was a great experience. The appointment was thorough and informative. Great experience!
Sep 21, 2022
I have been a patient of Melissa Knous for years. She is caring, knowledgeable and very friendly! Her eye exams are extremely thorough and she explains the what's and whys of what she finds in a way that's easy to understand. She answers any questions I have and I leave knowing she has my best interest at heart. In addition, the clinic staff who do the pre-testing are very friendly as well.
Sep 16, 2022
Dr Michelle and staff were very pleasant to work with.
Sep 16, 2022
As a first time patient I wasn’t sure what to expect. It had been some time since my last eye exam. I was blown away with the technology and how well each scan was explained to me before they performed it! And Dr Kris was so thorough and showed me exactly what my eyes looked like and what his concerns were. I would highly recommend them for your eye exam needs.
Sep 16, 2022
I feel as though I’m heard and respected at the Grafton Eye Center.
Sep 14, 2022
As always, it was a wonderful appointment. The staff is helpful and handles everything very professionally. They got me taken care of quickly and I was on my way. Thank you for the wonderful service.
Sep 12, 2022
Both of my children are patients of Dr. Lewis and Dr. Knous. I could not be happier with the care and professionalism that they receive. The appointments always start on time, they have amazing technology, friendly staff and receive top notch care at a reasonable price. No reason to go anywhere else.
Aug 30, 2022
Dr. Kristopher Knous is an excellent eye physician. I would recommend the Grafton eye center to anyone. They are thorough and professional.
Aug 29, 2022
On time. Professional.Explains the problem and the medication needed.
Aug 26, 2022
The best by test people for eye care
Aug 22, 2022
Always a pleasure. Great service in a timely fashion.
Aug 22, 2022
Very personal and professional. Explains clearly any and all issues and concerns. Takes time and doesn't seem rushed.
Aug 18, 2022
Always great service! Thank!
Aug 17, 2022
Dr. Knous was very thorough and honest with me, I have no complaints about the doctor. I have been going to Costco Eye Care Center for a number of years now and have no concerns.
Aug 15, 2022
Prompt, friendly, efficient. Excellent staff!
Aug 10, 2022
I hadn't had an eye exam in many years. So I was a little nervous about what it would all entail. But the technologist who took me through the exam explained exactly what was going to happen and why each test was being done. Then I met with Dr. Michelle Lewis for more diagnostics and a discussion of results. Dr. Lewis is excellent. She took the time to answer all my questions. She has great communication and made me feel comfortable and confident in the plan going forward. I don't write reviews very often. But my experience with Grafton Eye Center motivated me. It was excellent all around.
Aug 8, 2022
I would highly recommend the Grafton Studio, inside Costco.
Aug 5, 2022
extremely professional. prompt and personal. no waiting, and always explaining everything. Love you guys.
Jul 25, 2022
The doctors were very informed and described everything perfectly for our understanding. They gave us the right advice to go forward with the care. We will return !
Jul 24, 2022
Thanks for getting me in on short notice to check my vision, retina on a Saturday morning. I was concerned about the flashes of light I was having. Both doctors were very thorough. I still have some flashing but seems to be decreased.
Jul 16, 2022
Outstanding service.Highly recommend the Eye Center.
Jul 11, 2022
Excellent service as usual. Uses the latest high tech equipment to make everything painless and enlightening.
Jul 1, 2022
Just a fabulous staff...very professional and the prescription is always spot on!!!
Jun 23, 2022
Staff was great. Handled being busy with communication and kindness. These days, that seems lost. Dr. Kris was my Doctor. Investment in technology allowed for insight about a potential concern that was never detected at previous exams. His ability to engage and communicate was wonderful. I highly recommend them. A larger space would be helpful for them if possible.
Jun 8, 2022
Thorough exam with comprehensive explanations
Jun 3, 2022
Everybody at the Grafton site is friendly and efficient. I was especially pleased that when I made my appointment I was asked if I wanted the staff to be masked, which of course I did. Nobody seemed resentful about this issue.
May 27, 2022
Dr. Lewis is an excellent, knowledgeable, and skilled doctor. She listens and gives very helpful advice.
May 26, 2022
Excellent service. On time and friendly. Complete eye exam with discussion.
May 23, 2022
Love Dr Kris. Always trust my eyes to I’m. He always explains everything so I can understand.
May 19, 2022
Dr. Knous is the best. He really takes time to talk to clients and is very genuine. I love being his patient!
May 19, 2022
Dr. Kris is awesome. Answered all my questions and explained in easy terms for me to understand.
May 19, 2022
Love the eye center in Grafton!
May 18, 2022
Overall great experience, use many advanced instruments to fully and accurately assess the health of eyes. Highly recommend.
May 16, 2022
Very knowledgeable and quite frankly more so than any other optometrist I have seen! Dr. Kris is very patient oriented and his staff are as well!
May 13, 2022
Dr. Kristopher Knous is wonderful. He has a thorough knowledge of his profession and answers questions patiently. I am so pleased to have him as my optometrist.
May 12, 2022
As always, expedient, professional, informative, wonderful. I'm a weird patient with atypical eyeballs, but Dr Kristopher has made eye appointments very insightful. A pleasure. Mary W
May 9, 2022
From check in to finish everyone was just wonderful. The lady checking us in was very friendly. The lady that took pictures of my eyes and did the pressure checks was training someone and she was thorough in explaining to both me and her what she was doing and why. Dr. Melissa was fabulous. I do not think I have ever been to an eye Dr. that was as nice and explained things as well to me as she did. Thank you very much for such a wonderful experience all the way around getting my eyes checked.
May 7, 2022
I had a very wonderful experience with Dr. Kristopher and his staff. They were super informative, friendly, answered every question I asked them. Would definitely go back again
May 6, 2022
First time at the eye center and will surely go back. All the people were very friendly and courteous ! Thanks again and will see you next year.
May 5, 2022
I have ultimate trust in Dr. Kristopher knous. I have put my trust in him for years. On top of that, he is at Costco.
Apr 29, 2022
Dr. Michelle Lewis and her entire team are thorough, professional and very kind. They are our family eyecare team above all others.
Apr 28, 2022
Best eye-doctor team in Ozaukee County. Great listeners with great people skills. Marcus Crawford P.S. Everyone can "see" this at visitations.
Apr 26, 2022
Dr. Michelle and her crew did a fantastic job interacting with me while I was getting my exam. I have to say it was a pleasure to question them on the different testing machines and procedures that you employed and I do feel that I got the best and complete exam possible at this day and age. You will see me in the future.
Apr 18, 2022
Very professional, very friendly, state-of-the-art equipment and tremendous service. First time my husband and I have had eye exams there and will definitely both be going back next year. Great experience.
Apr 12, 2022
A very thorough, professional exam. Very nice people to deal with.
Apr 5, 2022
Every time I have visited the Grafton I clinic it has been a very pleasant experience. The doctors and staff are a genuinely nice! I fully understood why they were doing each procedure. I thank you for the care you have given me and would recommend you to anyone.
Apr 4, 2022
I went in for my routine eye exam. I liked that they have all the up to date equipment. The service was excellent from every person working their from the time I walked in until the time I walked out. I would recommend them to everyone! Thanks for the great service! Greg Heth
Apr 4, 2022
My experience with Dr. Michelle Lewis was exceptional. She listened to my issues and helped to find a solution. She did not give up until she had an answer. The staff at the clinic were friendly and knowledgeable . They worked closely together with Dr. Lewis to solve an elusive issue. Thank you all for a very pleasant experience.
Mar 31, 2022
Everyone in the office was friendly and informative making sure i was comfortable at all stages of the exam experience. They clearly work as a team to maximize customer satisfaction. My questions are always taken seriously and treated with respect.
Mar 28, 2022
Great experiance really good eye care
Mar 11, 2022
Professional and technical with all the modern test equipment.
Mar 3, 2022
I've been seeing Dr. Kristopher Knous for several years and have been very pleased with his services.
Feb 28, 2022
At the recommendation of a physician friend, my husband and I have been seeing Dr. Knous and his team for over 5 years. We've found them professional, competent, and knowledgeable as they determine the most accurate Rx for our eye wear. Dr. Knous provides understandable explanations, plus the entire staff is friendly, efficient, and organized. Also appreciate that Costco's eye frame department is conveniently next door, so one-stop shopping with good options and price-points.
Feb 24, 2022
Love coming to Costco optical! Everyone is so friendly and respectful.
Feb 16, 2022
I was surprisingly impressed as the level of care given to me by the staff at the Grafton Costco vision center. The staff providing my exam was very professional and the exam by a Dr. Was excellent! I was well pleased by his his detailed explanation and the exam itself. I highly recommend giving the Drs. At the Grafton Costco a try!
Feb 7, 2022
Always a pleasant visit. enjoy seeing Dr. Lewis, and the young lady that works in the eyeglass department to Sarah is amazing she is very knowledgeable and very helpful.
Jan 31, 2022
Brandon really took the time with me to pick out glasses and was very helpful! From picking out the glasses and having my exams, everyone was so kind! Can’t say enough out all of them!
Jan 26, 2022
What a fantastic experience I recently had at the Costco Grafton Eye Center. The check was extremely thorough and the optometrist took the time to find out exactly what I needed. After having been to some other eye centers where the staff tries to push you into buying extremely expensive frames, the team at the Costco eye center found me a very nice looking set of frames and some sun glasses for an extremely affordable price. I would highly recommend the Costco eye center to anyone who is looking to purchase glasses.
Jan 24, 2022
Everyone was so nice and made me feel comfortable in every way. The counter person who helped me was very nice and so helpful with picking new frames. The entire experience was just terrific and very nice.
Jan 22, 2022
I am glad that I saw Dr Kristopher at my sister’s recomondation. I had more going on with my eyes than I realized. Your state of the art machines helped show me that along with Dr Kristopher’s knowledge. Thank You for a Great experience!!
Jan 20, 2022
Dr Lewis was very thoughtful and professional. My eyesight concerns are in good hands.
Dec 11, 2021
Your online presence is easy to use.
Dec 8, 2021
From start to finish this was the best eye care experience I’ve ever had! The staff was so professional, efficient and pleasant! The Dr. took time to explain all the procedures and amazing technology that was used to examine my eyes. She compared past prescriptions to my current needs and was extremely thorough and patient. Then a staff member helped me select frames. Again, the expertise and kindness was amazing! She took the time to show me lots of styles and offered her opinion, which I really appreciated. I can’t wait to get my new glasses!
Dec 4, 2021
My experience was a good one, I would suggest going there to everyone.
Nov 17, 2021
Extremely pleased with the care I received
Nov 12, 2021
Fantastic care!! Very knowledgeable, thorough and informative ! My expectations were exceeded. Highly recommend !!
Nov 2, 2021
Very thorough and efficient. Your system of testing equipment is impressive and comforting Staff is awesome. Thank you
Oct 25, 2021
It’s always a pleasure going to see Melissa Everyone is so friendly. I love going to the eye in Costco. God Bless All
Oct 20, 2021
So pleased all the way around! Staff and doctors are warm, professional, and caring. Very efficient and everything is explained with consideration. Would highly recommend!
Oct 14, 2021
Great experience. It had been a few years since I’d had my eyes checked. Everyone was great and very thorough. Thanks again!
Oct 13, 2021
Dr. Lewis was able to squeeze me in at the last minute. Professional and thorough. A fabulous experience
Oct 10, 2021
Very pleasant experience and thorough examination. Really liked the eye scan vs. eye drops option. Dr. Melissa Knous was very pleasant, informative, nd made me feel comfortable. I would highly recommend this clinic.
Oct 8, 2021
Excellent exam by Dr. Lewis. Thorough and not rushed. Would highly recommend her if you’re in need of an eye exam.
Oct 8, 2021
5 star. Always appreciate the professionalism provided by staff & the education & concern we get from Dr. Kris, as well as a laugh or two. Great visit once again. Thank you. John & Kim
Oct 3, 2021
Very happy with my appointment. My concerns were answered.
Oct 3, 2021
I thought the service was excellent and very thorough. Melissa did a great job and took plenty of time to answer all of my questions. All in all I was very satisfied and would recommend this practice to friends
Sep 29, 2021
Good service with knowledgeable staff and doctor very helpful in answering my questions.
Sep 23, 2021
My entire family sees Dr. Lewis at the Grafton Eye Center and we all love her. She is an excellent eye doctor that we highly recommend.
Sep 20, 2021
I was impressed with the professionalism of all the staff & doctors
Sep 17, 2021
An excellent experience with some new technology that I found interesting. Thank you.
Sep 16, 2021
Was a great visit. I would highly recommend them.
Sep 15, 2021
Great experience, very professional, and quick
Sep 12, 2021
Excellent care. Always explains everything very well .would definitely recommend Dr. Kris and staff.always very friendly
Sep 9, 2021
most professional. excellent staff from lab to checkout.
Sep 4, 2021
Very professional & thorough with advanced technology.
Sep 4, 2021
Everyone did an excellent job. It didn't take long and was very thorough.
Sep 4, 2021
Great experience and so helpful!
Sep 3, 2021
Excellent care that is personalized. Dr. Lewis shows concern and will get your eyesight near perfect. Definitely recommend!
Aug 31, 2021
I appreciate the friendliness and professionalism of the staff and Doctor. When I checked out, I was reminded to use my medical card when I ordered glasses. I was unaware of that benefit until then and saved big dollars!
Aug 20, 2021
Dr. Knous is always very patient and willing to spend whatever time it takes to explain things for me to understand.
Aug 19, 2021
I brought my 85 year old dad in to see if they could improve his eyesight. My Dad was previously told that his eyesight would not get any better. When we left, my dad was given a prescription to make him see much better. Thank you so much!!!
Aug 18, 2021
I appreciated how thorough the examination was and how kind Dr. Melissa was.
Aug 15, 2021
Dr Knous was very caring and knowledgeable.
Aug 15, 2021
Easy to be admitted into the optic care center and be seen. I know there busy but I was able to have an appointment within two weeks.. that was great. Thorough eye exam by the doctor and the technician who the the preliminary work was very professional and explained everything as she was doing it. Made everything quick and comfortable.
Aug 10, 2021
Excellent and professional service! My regular eye doctor was on vacation and Dr. Kris was more than happy to fit me in to his busy schedule. He explained my eyelid infection very well including causes and treatment. I highly recommend this team!
Aug 6, 2021
Dr. Kris is the best eye doctor. He really gives a through exam and cares about his patients. He has resources for eye surgeons who are excellent also. Dr. Kris is so busy but his office runs like a watch. Can't say enough great platitudes about Grafton Eye Center.
Aug 4, 2021
Dr. Kris was very thorough in both explaining and showing me what was going on with my eyes and my vision. I appreciate how they use several tools to find out as much as they possibly can about their patients' eyes.
Aug 1, 2021
Excellent comprehensive efficient cost effective
Jul 19, 2021
The doctor was excellent, so professional , and such a great n listener. She took the TIME to understand my eye issues and was of great help. I could not be happier with the care I received. Thank you!
Jul 11, 2021
Wonderful experience. Quick, respectful and easy for a first "medical" appointment following the pandemic. Dr. Knous is knowledgeable and easy to relate to. I whole-heartedly recommend them.
Jul 10, 2021
Dr. Kris and his staff are extremely knowledgeable, helpful and friendly. I always get a thorough eye exam when I go there. Will continue to get my eye exams there until my "birthdays" prevent me from going any longer (inside Dr. Kris joke). Thanks for the wonderful service!
Jul 10, 2021
I very much enjoyed my visit with the eye center in Costco. The assistants and receptionist were very nice and got me in quickly. I really liked Dr. Kris, he was thorough, easy to understand and very pleasant. Thank you so much and I look forward to my future visits! Sincerely, Mary Hayes
Jul 9, 2021
Always a great experience, you can tell everyone is concerned about our eye health.
Jul 2, 2021
Dr. Melissa Knous is fantastic! I don't feel like I ever had such thorough eye exams until I switched to her. She's super friendly, really listens and you can tell she wants her patients to have their best vision possible. Office staff is very welcoming and professional as well. Definitely recommend Grafton Eye Center!
Jun 25, 2021
It was quite a pleasant exam. Everyone was very friendly and polite.
Jun 23, 2021
I was very pleased with Dr. Melissa Knous. She was great and I felt very comfortable with her. She answered all my questions and was very thorough with the exam. It was our first visit to Dr. Knous and I will definitely be returning.
Jun 23, 2021
Very happy with my eye exam. Really like Dr. Melissa Knous. She was very professional and really explained things well.
Jun 23, 2021
Very friendly crew. Did a fantastic job.
Jun 21, 2021
I had a positive exam and have already expressed that to several friends 😀
Jun 19, 2021
Your print size to refer a Frend is so small I need Beter glasses.
Jun 10, 2021
The machine used to adjust glasses melted the coating on my lenses. The woman who did the adjustment was clearly put out by having to do the adjustment and while she was not outright rude, she was very short with me. I didn’t feel comfortable asking her to clean the lenses - I noticed they were blurry right away, but assumed it was fingerprints until I got home and the streaks wouldn’t come off. I brought them back the next day, and I was told it was “normal wear and tear” and then that I must have opened a hot oven while wearing my glasses before the person I spoke to admitted it was the machine they used and finally said they would order new lenses. Except then I was told since my prescription was expired they wouldn’t order them until I went in for an exam. (Which I paid for out of pocket to the tune of $120.) They couldn’t get me in for a week, and then the day before I got a snide voicemail informing me I hadn’t confirmed my appointment even though I’d never received a call/text/email requesting I do so. When I got to the appointment they were running behind and I had to sit and wait for 20 minutes. I am very disappointed at the lack of common courtesy and surprised at such poor customer service. I have not received an apology at any point of the process. I will not be back.
Jun 4, 2021
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What an amazing appointment which began with being greeted at the door. The staff is amazing and took the time to answer every question I had so that I could better understand the eye exam process. Dr. Michelle Lewis, what can I say, this was my 3rd year as her patient and I love going to her. So professional, but at the same time I always feel like she and I are friends that are catching up. She has an examination style that leaves me feeling 100% knowledgeable in the status of my vision. She's the best and will continue seeing he as long as she is in practice. Thankyou, Grafton Eye Center
May 31, 2021
First rate. Very pleased with Dr. Lewis and the entire eye care team at Grafton Eye Center. Comprehensive and caring.
May 24, 2021
Eye doctor and staff very kind and helpful. Compared to my past experience with former physician, your equipment much easier and efficient for examination.
May 23, 2021
Outstanding service. Dr. Was very thorough and explained every very carefully.
May 21, 2021
Even though my appointment started 10 minutes later than scheduled, I was very pleased with the total experience with the tech and Doctor. Very efficient, thorough and factual. I was very pleased a d satisfied.
May 20, 2021
Since I have been seeing Dr. Lewis for the past two years, the prescriptions for m corrective lenses have been great. She is very thorough, uses updated technology and is a good listener. She also proved to be right on with her diagnosis when confirmed by a retina specialist. She has enabled me to have the best vision that I have had in decades! I highly recommend her! It is well worth going the extra miles to have her examine my eyes.
May 20, 2021
Everyone was very professional and thorough. I appreciate Dr Melissa Knous for explaining everything and taking extra time to answer and check out my concerns.
May 19, 2021
I give Grafton eye center a thumbs up!
May 17, 2021
Dr Melissa Knous was pleasant and upbeat about health and eyecare. She gave a thorough exam and asked important questions. My optic nerves are quit large so an advanced test was given to observe if glaucoma or macular degeneration would be in my future. I appreciate the specialized care. Great job by the whole team also.
May 14, 2021
Dr. Lewis and her support team were efficient, polite and took appropriate precautions to minimize COVID risks. Luke Lozier, Shorewood, Wisconsin
May 6, 2021
Extremely pleased with the professional treatment I received from all the staff. I found the doctor approachable and informative. She was pleasant to chat with. Would definitely recommend the office to others. Very impressed.
Apr 22, 2021
I was and am extremely pleased with the service received. The staff, Dr, and technology used is obviously well above average. All are very knowledgeable and moreover eager to help in understanding the interpretation of the test taken. Coming from a technical background myself, I feel this group is very well trained and obviously interested and care about what they do. Thank you Sincerely Bill Salzwedel
Apr 22, 2021
Everyone was helpful, professional and friendly!
Apr 19, 2021
Fast, efficient, thorough. Very pleased with the service I received. Will not hesitate to to schedule further appointment when needed.
Apr 17, 2021
Dr Lewis is caring and determined to give the best prescription for her patients. I am very grateful to have such a wonderful eye doctor.
Apr 4, 2021
Very pleased with my visit, from the staff in the front office to my visit with Dr. Lewis, very good listener, did a fantastic job with my prescription, everyone in the office should get five stars.
Apr 1, 2021
Excellent eye care in a very friendly environment!
Mar 17, 2021
I've been in a few times. Each time is a better experience than the last. Very nice people and well educated. Have not had a time yet that I did not smile while I was there.
Mar 15, 2021
I appreciate the care and time taken by Dr. Kris to determine what I needed to have a good experience. Sara in the optical department spend a great deal of time in helping me choose the exact glasses that would work best for me. Great asset to the team.
Mar 13, 2021
Dr. Kristopher Knous performed a thorough exam and explained everything clearly and concisely. He has a great personality and is very professional and efficient.
Mar 12, 2021
The Dr. and tech were friendly and thorough in the examination. I liked their up-to-date equipment that made lay experience trouble and fear free.
Mar 6, 2021
Very happy with Dr. Kris. Professional and easy to talk with.
Feb 22, 2021
Easy appointment scheduling and a Great Exam
Feb 18, 2021
Was great.... Everything went well.
Feb 11, 2021
I had a very good experience with Dr. Lewis, my appointment. It is my intention to continue to be a patient of this clinic.
Feb 11, 2021
Dr. Lewis is very friendly, easy to talk to and very competent and thorough.
Feb 6, 2021
Grafton Eye Center is a very well equipped and professional clinic. I would recommend to to anyone needing eye service.
Feb 6, 2021
I have been going to Grafton Eye Center at Costco for several years and would recommend it without reservation. The staff is efficient and courteous. Drs. Melissa and Kristopher Knous both take the time to do a thorough examination and keep me informed about what each procedure is evaluating and why it is important.
Jan 27, 2021
Doctor and staff always thorough and friendly!👍
Jan 21, 2021
Love Dr Lewis. They are very busy in this little office. But she still takes the time to address my concerns and even make a little small talk.
Jan 17, 2021
I was very satisfied and will continue to be a patient/customer.
Jan 14, 2021
Fast, reasonably priced, everyone was pleasant and efficient but most importantly, an excellent evaluation!! I have several eye issues and Dr. Lewis provided the BEST prescription I have every received for my contacts and my computer glasses. I would highly recommend using the Grafton Eye Center!
Jan 10, 2021
Wonderful experience! Thanks so much. Dr C Knous was most professional and informative.
Jan 1, 2021
DR. M. KNous was very thorough, knowledgeable and helpful. Helped me find a bifocal contact that works. I haven't had a good contact prescription for years since my vision stared changing and contacts took away my close up vision.
Jan 1, 2021
From the moment I entered, I felt appreciated and valued. The air took on an almost magical sensation of electricity. I could not be more euphoric with the experience. I am truly blessed!
Dec 31, 2020
Dr. Lewis spent more time in the beginning of our appointment asking questions than most Dr.'s when you go see them for Heart Issues. I highly recommend Dr. Lewis and her team.
Dec 30, 2020
Very good and explained everything to me.
Dec 21, 2020
Dr Lewis does a great job of checking everything and explaining the why's and wherefore's of the exam and the condition of your eyes. We go annually and it's interesting to see and hear how things change from year to year. She is a wonderful eye doc.
Dec 17, 2020
Love Dr Kristopher Knaus and his staff! He's so kind and explains everything really well. Would highly recommend him.
Dec 12, 2020
The day was slammed dunked with patients and my appointment was really behind, but Dr. Melissa was so attentive and thorough that it made up for all that waiting. She made me feel comfortable and got me in and out to help ease the anxiety I was feeling. I’m at risk because of Pulmonary Fibrosis, so any encounter with lots of people raises my anxiousness in keeping safe. Dr. Melissa was very understanding and accommodating. She answered all my questions. I walked out feeling well cared for. Can I also add most of the staff there were so upbeat and friendly, especially the gal who took my insurance and payment.
Dec 9, 2020
He always has the most up to date tool and machines.
Dec 5, 2020
Incredible professionalism and great care
Nov 23, 2020
Best service and care! They make it so easy from setting the appointment, the exam, discussing options and ordering what you need. I've been to Dr.Melissa Knous several times and have received excellent care.
Nov 19, 2020
Drs. Kris and Melissa are fantastic! They do a great job on the eye examinations themselves, but also just nice people. The staff is always friendly too. Once you're done with the Drs. Kris and Melissa, the staff for choosing new glasses is outstanding too.
Nov 18, 2020
I have been to Drs Melissa Knous, and Michelle Lewis for both medical and vision visits and they are both top notch, skilled professionals. The staff are all friendly, helpful, capable and efficient. Dr Lewis recently removed a piece of metal and some rust from my eye. Being located adjacent to the Costco Optical Center is convenient and economical for eyeglass wearers.
Nov 7, 2020
I absolutely love Grafton Eye Center. The staff are all friendly and professional. They have the latest technologies to ensure the best assessments and accurate prescriptions. I am so happy they have an alternative to pupil dilation, as that causes me to get migraines. I recommend these optometrists!
Nov 1, 2020
I was very impressed with the professionalism of Dr. Melissa. She did a complete examination and offered sound answers and advice to my questions. I plan to follow up on an annual basis to stay on top of any issues that may develop.
Oct 30, 2020
Once again, Dr Christopher Knous was patient and meticulous in his exam and evaluation of my vision. He always takes the time to answer all of my many questions and to "think outside the box" in offering advice and creative solutions. For example, when I asked about suggestions for playing sports with glasses, Dr Knous offered a variety of products for me to think further about and decide which solution best fit my needs. He offered me a thorough explanation of each option which I very much appreciated. The clinic is very busy, but customers are handled professionally and COVID cleanliness protocol is being followed.
Oct 25, 2020
I was impressed with the friendly & welcoming staff. They took time to explain things and asked throughout the office visit if I had any questions.
Oct 25, 2020
Dr. Lewis was great! She explained everything. She went over all the options with me. I felt very comfortable with her care.
Oct 22, 2020
excellent service, very professional. Dr. Lewis noted an anomaly while reviewing the pictures of my retina, and immediately called me back for another look. Discovered a small tear now while it can be repaired before leading to more severe problems
Oct 20, 2020
It was a pleasure to have my exam with Grafton Eye Center. The Dr. explained in detail procedures in the exam. Felt very relaxed and cared for. The staff was very polite and helpful. Would and have recommended friends to Dr. Melissa Knows.
Oct 12, 2020
They are always very friendly and take good care of me. I always love coming here to get my eyes checked. Would recommend going here. Thanks again for all you do
Oct 9, 2020
My visit was so pleasurable and everyone was so professional I want to commend everyone on the staff.
Oct 8, 2020
Very friendly and professional service! Strongly recommend for everybody!
Oct 8, 2020
Other than waiting over a half hour the appointment went well. I had the first appointment of the morning.
Oct 4, 2020
The service was great, very friendly and professional staff.
Sep 30, 2020
Saw Dr Kris again this year for my annual check up. He and his staff are outstanding! He is professional, thorough and explains things in a manner that is easy to understand. His staff is friendly and accommodating. I am so happy I was referred to him.
Sep 25, 2020
Dr.Lewis was great, and my appointment went very well. Thank you!
Sep 14, 2020
I was pleased with all your service!!
Sep 6, 2020
Dr. Michelle Lewis was knowledgeable and professional throughout the exam. She was attentive, caring, and very thorough.
Sep 4, 2020
Dr. Lewis is very knowledgeable and professional. I would recommend her to friends and family.
Aug 22, 2020
Dr. Lewis is the best. She is very thorough and explains everything well.
Aug 16, 2020
The professional service given to us was exceptional!
Aug 15, 2020
Good friendly service. Thorough exam. Very pleased. I’ll use them again.
Aug 14, 2020
Very good experience, nice and knowledgeable staff, great Doctor.
Aug 3, 2020
If you are looking for a very through eye exam by a very qualified doctor, go to the Grafton Eye Clinic. The doctors at Grafton Eye Clinic are professionals, the support staff is well trained and great customer service.
Jul 27, 2020
Dr. Kristopher Knous is the best! His thorough exam alerted me to a dangerous medical condition that I was living with and wasn't aware of.
Jul 24, 2020
Awesome staff and Professional Dr's!!!!!!!!
Jul 15, 2020
Looks like everything is ok. Thank you for the advice on the glasses.
Jul 11, 2020
55 years old and wearing glasses since 15 years old. Been to several eye care doctors and companies over the years. Grafton Eye Care inside of Costco is absolutely the BEST. I see Dr Michelle Lewis and she is outstanding, professional, yet easy to talk to and discuss any and all issues regarding sight changes etc. She takes the time to show you your images and explain in terms I can understand the condition of my eyes and any sight issue. I am confident that all the other Doctors are just as good. Although the purchasing of frames department is not part of the Eye Care center, it is a department of Costco's, you will not find a better selection for the price!! Yes you need to be a Costco member to buy frames, but I see that as a bonus!! Will never leave Grafton Eye Center!
Jul 4, 2020
Best care ever! I’ve been going here for a few years! Never had a problem! I highly recommend! My child goes here as well and she prefers the eye doctors here then anywhere else.
Jul 1, 2020
Was again, another great experience. Dr. Lewis took excellent care of my wife and I. She explains results and makes the entire exam very informative. The staff did an excellent job getting us checked in and the preliminary tasks done. Can’t wait to be back next year.
Jun 29, 2020
It is always a pleasure to come to the Grafton Eye Center. Everyone who works there is friendly and competent. I appreciate that Michelle Lewis took the time to explain what she found on the current tests and then related the tests to those taken in the past.
Jun 29, 2020
My eye exam was very thorough and Dr. Lewis answered all my questions. Very happy with the care I was given.
Jun 27, 2020
Always quick and easy. I love not having to get dialated.
Jun 23, 2020
Michelle Lewis is always amazing. The assistance in the glass department always help in picking out frames. I always recommend Grafton Eye care at Costco
Jun 20, 2020
I was very impressed with every person I had contact with. Very professional, friendly, and meticulous about sanitary conditions.
Jun 10, 2020
Thank you for an excellent experience.You were both very friendly and helpful and knowledgeable of your specific jobs, and answered all my questions. Thanks for all the help and info. Mike haupt
Jun 3, 2020
Thank you for the excellent service.
Jun 3, 2020
Pleasant experience! Friendly and safe environment.
May 27, 2020
Everyone was very professional. I enjoyed my time at the Grafton Eye Center. Dr. Lewis provided service with a personal touch.
May 21, 2020
Thanks for a thorough exam. Dr. Lewis explained everything so I could understand the processes and the results.
May 17, 2020
I am grateful for the thorough, knowledgable exam and insights, Dr. Lewis.
May 9, 2020
Dr. Lewis is very impresive in her knowledge and care. I have a few problems with my eyes glacoma and dry eye. She has given proper time and even given samples for trial before prescription which saved time and money. I will keep her for my eye care as long as she will keep me as a patient.
May 7, 2020
I was very pleased with my appointment. Although I usually see Dr. Melissa it was very good to see her husband instead.
Mar 19, 2020
Always a pleasant and informative time with all of you.
Mar 18, 2020
Great eye exam, friendly staff, reasonable prices, I felt like they covered everything and were very efficient and caring
Mar 18, 2020
Dr. Knous helped me find a contact solution for complex vision needs. He is knowledgeable, patient, and seems to be able to gauge what's important to his clients. Highly recommend him.
Mar 13, 2020
Very informative, answered all my questions I had going into appt.
Mar 11, 2020
Dr Kristopher has been my optometrist for years. I trust him with my eye care and he always makes me feel like I’m the most important patient he has had that day. He explains things in detail and makes things very easy to understand!
Mar 6, 2020
Dr. Lewis is thorough, professional and caring. Recommend her highly.
Feb 28, 2020
I like Dr. Knous and his staff, very friendly and very thorough. Dr. Knous listens to to you and explains things thoroughly. Very glad I found them.
Feb 27, 2020
Very professional service and staff with
Feb 23, 2020
Costco ‘s optometrists are all great. They are Professional and caring. They make sure your eye prescriptions are right for you. There is a nice selections of frames. I highly recommend. Also the savings are wonderful.
Feb 16, 2020
Visit went very well and was very complete, will go back again.
Feb 9, 2020
The staff was very friendly, knowledgeable and thorough. the exam went very quickly and I was extremely satisfied with results and their explanation of the exam. Pricing for glasses was very good and turn around time is good.
Feb 8, 2020
Thank you Dr. Melissa Knous for your informed, patient, and thorough service you consistently provide. Dr. M. Knous is the best! The entire Costco Vision service department is client focused and first class.
Feb 8, 2020
I was extremely pleased with the service and care provided to me at the Grafton Eye Center. The receptionist went out of her way to make sure everyone was comfortable. The review with the doctor was detailed and effective. Turned out I had the wrong glasses and contact prescription. They literally helped me see the world in a whole new way! I will definitely be back!
Feb 6, 2020
Excellent service, every step of the way -- from the helpful receptionist to the woman who first scanned my eyes to doctor herself to the man (Shane, I think) assisting in the outer frame area. Professionals all. The receptionist had her own happenin' music playlist (Sinatra and Springsteen) and the other woman in the outer office liked to read books in paper form! Good discussions. Best, Tom Wilmeth
Feb 2, 2020
Very good eye exam. Thank you for your wonderful staff.
Feb 1, 2020
Dr. Kris and staff are always efficient and thorough. You really feel you are well informed of your eye health when you are done.
Jan 30, 2020
Can't ask for more, Dr. Knous is a total professional, appointments are always on time or within a few minutes. Dr. Knous talks in language that can be understood, I would recommend him to anyone looking for outstanding eye care.
Jan 29, 2020
I've known about the Drs., and vision center at Costco for ever. However, like most I try to use my insurance when I can and where I need to go. Well this time I completely forfeited my insurance because I have not had luck at the centers and drs. included. Huge price difference in what I needed to pay out of pocket BUT TOTALLY WORTH IT hands down. EVERYONE was knowledgeable, helpful, thorough and fun to work with. I can not wait for my contacts to come in and I get to go see everyone at the center again and continue what I am sure will be a wonderful continued relationship with the gang at Grafton Eye Center.
Jan 27, 2020
I would recommend the Grafton Eye Center without any reservations at all. The staff is friendly and helpful. The exam is thorough and Dr. Melissa Knous explained the reason for each test and the results of each test. Great job.
Jan 25, 2020
Had DR O'Leary, nice to work with and the results were positive. Was disclosed information that was not uncovered with my recent visit to Wisconsin Vision.
Jan 24, 2020
Shane was fantastic. Extremely helpful
Jan 24, 2020
First time at Costco eye dept and very happy with my experience . I've been wearing glasses for 55 years and I am very protective of my eyes and who I go to for eye care. Both the eye doctor and the eye were dept were personal, friendly and helpful.
Jan 24, 2020
Efficient and thorough. Melissa was caring and explained everything completely . She taught me what to expect for my eye health as I age. It was a very beneficial visit.
Jan 22, 2020
It's always a pleasure to see Kristopher for my check up Very pleasant and polite, as long as I live in Port Washington I'll be coming to the Grafton eye center
Jan 21, 2020
I have been going to optometrists for over 45 years. By far, and without hesitation, I can say that this was the best exam experience I have ever had. Dr, Knous took the time to explain why she thought I should consider a certain type of lens based on my astigmatism, and she explained it by showing me the difference a corrective lens can make even at my optimal focal length. I never realized the effect astigmatism had on my vision. Thank you!
Jan 20, 2020
Grafton Eye Center was a pleasant surprise! First time we had an exam there. Needed to get in rather quickly and they called us when they had a cancellation to accommodate. Very friendly staff. Professional and on time exam! Will use them again.
Jan 17, 2020
Dr. Knous is a very professional and friendly person. He is very knowledgeable does his work in a very professional manner. I have been seeing him for 3 or 4 years and don't plan to see anyone else in the future.
Dec 21, 2019
I’ve been seeing Dr. Lewis since I moved here 3 years ago. She is very thorough and will go the extra mile to help you get the best vision possible.
Dec 16, 2019
I saw Dr Melissa. She was wonderful. Explained everything in detail. I love the no drops for dilation. The new machine they have for that is awesome.
Dec 14, 2019
Very thorough exam, and even though she was a bit behind schedule she was not at all rushed with me. Very well done
Dec 11, 2019
Service/exam exceeded expectations. Very thorough professional staff using (what appears to me) to be up to date equipment, Dr. Julie very professional, explaining everything in detail; altogether a god experience.
Nov 19, 2019
The process of the entire exam from making the reservation to check in, the entire eye exam itself was superb. Everyone was personable and friendly and went the extra effort to make sure my experience there was great. I mean great.
Nov 15, 2019
I am 44 years old and have never had a better experience with any staff or doctor. From the second I got there the staff was very friendly and took care of me immediately. I have never had an eye exam before and did not know what to expect. I was a little nervous at first but that quickly went away. The three ladies that took care of me right away were extremely nice and made me feel right at home! After a very short wait I was in to see the doctor. Dr. Michelle Lewis was awesome to say the least. She was extremely friendly, very professional and explained everything clearly. She made sure all of my questions were answered before I left and I never felt like I was being rushed. It is very refreshing to know that I will have this staff taking care of my eyes. I would recommend them any day. Great experience all the way around!!!!!!!!! (P.S. If I could give higher than 5 stars, I would)
Nov 14, 2019
Had a very good experience with staff and Dr. Melissa. I will continue to come. Sara, who measures for the frames is very helpful and I feel comfortable with her recommendations
Oct 25, 2019
The care from Drs. Kris and Michelle is always great! Very thorough, informative, friendly, and prompt. I have been there 4 years now and would not consider going anywhere else.
Oct 17, 2019
It’s always a great experience when I go and I’ve been a patient of Dr. Lewis for over eight years!
Oct 6, 2019
thorough and professional... friendly and informative.
Oct 2, 2019
My exam was well done and complete. Some new equipment helped, no dialysis of the eyes needed. The results were thoroughly explained, my questions answered and suggestions given.
Oct 1, 2019
I've been going to Dr. Kris Knous for a number of years and it's always the great customer service, friendly staff and the time Dr. Knous spends examining my eyes, explaining any changes and/or concerns and answering my questions, as well as recommending new products that would benefit my vision.
Sep 26, 2019
Office staff is very friendly and makes one feel very comfortable.. Dr. Kristopher is such a personable doctor and even takes the time to chat with you. He answers all your questions and gives you his undivided attention. I would recommend him as a competent, caring doctor.
Sep 17, 2019
Dr Kristopher Knous is very friendly, efficient, and thorough. My questions were answered sufficiently and to my satisfaction. The people in the office and testing area are friendly and make you feel comfortable upon arrival. The office/testing\waiting area could be larger. There is a lot of commotion with patient arrivals and phone ringing, but the it was all handled by the staff efficiently by their friendly staff.
Sep 10, 2019
Excellent experience. Very reasonable, on time, nice people and very happy. Thanks.
Sep 2, 2019
I am very pleased with the Grafton Eye Center.Dr. Lewis is very tI am very pleased with the Grafton Eye Center.Dr. Lhorough and professional. Highly recommended. The office staff is friendly and everybody works well together. They also gave me some tips on potential money-saving by altering my insurance.
Aug 31, 2019
Outstanding and personal. I would not go anywhere else.
Aug 30, 2019
Very nice staff. Great experience and having the technology to not do dilation was very cool!!
Aug 25, 2019
Great experience with the Grafton Eye Center staff. Dr. Michelle Lewis was excellent in answering all my questions and concerns. Will come back again.
Aug 22, 2019
Thank you for the excellent service. It is much appreciated. Everyone with whom we interacted was terrific, patient, professional and helpful. I believe my mother's new prescription will be a big help. What more can we ask for? Rich Reider on behalf of Phyllis Reider
Aug 21, 2019
Excellent Customer Service, Dr. Melissa explained what procedures were taking place during exam. The exam was very thorough! A very pleasant visit to your clinic. I would highly recommend this clinic to family and friends!!
Aug 17, 2019
Very Happy with exam. Was very modern and thorough and seemed really quick.
Aug 15, 2019
Courteous and Professional
Aug 15, 2019
Excellent, personalized service
Aug 11, 2019
The eye appointment is quick and efficient, and uses the latest technology so that the entire eye is able to be seen and checked on. Easy to find parking, great optometrists, and then when you exit and you are in costco, the choices and prices/quality on the glasses frames are outstanding.
Aug 9, 2019
Very professional, pleasant and informative as related to my sight which is why I was there.
Aug 8, 2019
I really appreciate the way Dr Kris is so thorough in explaining problems or conditions of the eye.
Jul 28, 2019
One of the most comprehensive exams I've ever had and without the need for dilation ...a bonus! The entire staff was welcoming and friendly as well as efficient and professional. Great job. Thanks !
Jul 22, 2019
Always a pleasure to see Dr. Kris, he even remembers a little bit about my life.
Jul 13, 2019
Very precise and professional. So much more in depth than my previous doctors.
Jun 29, 2019
Really Friendly and thorough exam, Dr. Lewis is mine and my Mom's new eye doctor!
Jun 24, 2019
Dr. Melissa was fantastic. It was a quality experience!
Jun 21, 2019
My experience was flawless; From the reception and prep I give 4 Stars. Dr. Lewis was informative and seemed to ask the right questions. I also rate the exam with 4 Stars
Jun 20, 2019
I couldn't have been more pleased. Dr. Michelle Lewis was very knowledgeable and explained everything better than anyone else ever has.
Jun 19, 2019
The appointment was great. Very friendly but professional!! Been going for years. Love Dr.Kristopher
Jun 19, 2019
Very thorough exam, friendly bedside manner, and convenient location and hours- how much more can you want? I have been very pleased with my experience at the Grafton Eye Center and will continue to use them for years to come.
Jun 19, 2019
Top Notch state of the art equipment
Jun 13, 2019
It is not what you would expect from an eye care office inside of Costco. Absolutely first rate and state of the art. I have been coming here for two years now and will be coming back for many more. And did I say so amazingly affordable!
Jun 7, 2019
Dr Lewis was extremely thorough and careful with my exam, and I am looking forward to being able to see more clearly. I wish Costco would expand the space allotment for the optical exam dept. The waiting room area is terribly cramped, small, and uncomfortable. And the preliminary exam area is miserably overcrowded with equipment, personnel, and customers. NO PRIVACY SUCKS
May 30, 2019
Wonderful care. All the staff is very helpful and answers all my questions. Thanks for another great experience.
May 27, 2019
I had an eye appt for a week later but broke my glasses and dropped by to see if I could get an earlier appt. They got me in two hours later that day. I was so impressed by their attention and especially the machine that takes a 360 degree picture of the eye since I have this fear of having my eyes dialated. I will refer them to all my friends. Thank you.
May 26, 2019
It was a great experience. I don't think I have ever had a more complete eye exam. They took pictures of the inside of my eyes and everything. Then Dr. Kris patiently and completely explained everything. They had checked with my insurance and knew all my benefits when I got there. Then they helped me pick out new glasses and were very knowledgeable. They also worked with my insurance and got everything completed simply. Thanks so much for your help
May 23, 2019
Always thorough and explains what I am looking at so well. The staff is so efficient and knows their machines and function Very well Thank you! ( 5. Stars)😊
May 21, 2019
Dr. Lewis did a very thourogh exam and spent a lot of time with me. She answered all my questions. I highly recommend her.
May 16, 2019
Very thorough! Cares about your health!
May 13, 2019
Dr Knous was very professional and provided thorough exam.
May 8, 2019
An efficient, fully satisfactory visit. My rating is four and a half stars, but you won't let me show one-half of a star. I deduct the half-star because your reception room and your intermediate room are far too small. It's not your fault but you are welcome to forward my comment to Costco management. Paul Hayes
May 2, 2019
Your help with my urgent need for help is very much appreciated.
Apr 30, 2019
Thanks for squeezing me in and getting me to a retinal specialist who lasered a tear in my retina.
Apr 6, 2019
Great service. Reconfigured space is a little small. Could use about 1,000 sq ft more.
Mar 21, 2019
I felt the service was professional and satisfying. Would highly recommend it.
Mar 20, 2019
Dr. Lewis always takes time to listen and make a very careful diagnosis.
Mar 20, 2019
Wont have an eye exam here again. $15 extra for photos of my eye. That is always included at other offices. When she eas finding my name to take photos, the touch pad had names on it...alot of names that i could see. Privacy violation!!! The dr talked so loud during my exam that my fiance could hear word for word what she was saying during my exam
Mar 17, 2019
Reply
Very good, personable and knowledgeable doctor. State of the art equipment, some of which I had not seen before. (Digital eye scan) I will definitely be back. I was a bit skeptical, as it is inside Costco, but was definitely not discount service.
Mar 11, 2019
Dr. Kristopher Knous - Great Eye Doctor
Mar 3, 2019
Dr. Knous was amazing. Explains things very thoroughly so I can understand. Very nice professional. His staff was very friendly and professional also.
Feb 28, 2019
Very professional and courteous.
Feb 25, 2019
Very professional, timely and thorough. Highly recommend Dr. Knous for your ye examination.
Feb 16, 2019
Dr. Lewis and the entire Grafton Eye Center are professional, personable, and keep me coming back again and again.
Feb 13, 2019
👍😳. Thank you so much. Happy with my visit!
Feb 10, 2019
My husband and I have been patients of the Grafton Eye Center for the past six years. It's been a very professional experience every time.
Feb 10, 2019
I had the most lovely eye exam, again, with Dr Michelle Lewis. I know the exam was professionally and expertly provided; and done with such personality and fun energy, we're coming back for sure!!! Thank you!
Feb 10, 2019
I give the Grafton Eye Center a rating of five. It was fast, efficient, even though they were busy the day I was there, the waiting time was short.
Feb 10, 2019
I was very pleased with Dr. Lewis and the entire staff .Efficient, informative and pleasant. Was impressed by the equipment. Thank you, Mary Kelly
Feb 9, 2019
Friendly staff . Dr Knous was thorough and provided straight forward explanations of what he was doing and why. I left feeling confident in his recommendations.
Feb 8, 2019
Dr. Knous is very thorough. He answers all my questions and keeps track of my eye history and follows up on it each visit.
Feb 8, 2019
My visit was professional and friendly. All my questions and request were answered respectfully. I would recommend Grafton Eye Center to anyone that is seeking eye care.
Feb 8, 2019
Great staff and facility! Comprehensive examination and excellent explanation of my current vision plan.
Feb 7, 2019
Professional, courteous, thorough, informative., on time with the appointment.Very fairly priced.Wouldn't change anything.
Feb 6, 2019
Very nice and knowledgeable people. I would recommend to everyone. Jamie the assistant was amazing. And the dr really explained things well.
Feb 5, 2019
We love Dr. Lewis! Dr. Lewis brings a friendly and cheerful experience to having an eye exam performed. She fully explains everything and always takes time to answer any questions.
Feb 5, 2019
Staff was very kind and helpful. Dr. Michelle Lewis took the time to explain my eye condition and gave me practical ways to take care of my problem.
Feb 4, 2019
It was very informative. She explained everything so clearly Will definitely continue going here for my eye exams!
Feb 4, 2019
Staff was personable, knowledgeable, well-trained, and efficient. Though they were busy upon my arrival with other customers, they acknowledged my presence and let me know that they would get to me as soon as they could. When they did work with me, they took the time to see that everything was appropriate that I needed done. Definitely would come back as have in past for similar services.
Feb 1, 2019
Prompt, efficient and friendly. Dr. Lewis was kind, thorough and informative.
Jan 31, 2019
As new patients we were pleased with the service provided by Dr. Knous. He took time to explain the reasons for each part (test) of the exam...and to explain the results of those tests. We found Dr. Knous to be knowledgeable, personable, and professional. We were however very dissappointed with the cramped quarters that Costco provides for this part of the business. The "Waiting Room" is tight and far too small, and as one result, very little privacy is afforded to customers at the business counter. I will hope that the doctor lobbies for more space.
Jan 30, 2019
appointment was on time. Entire staff were friendly and courteous. Dr answered all my questions and gave suggestions.
Jan 29, 2019
Dr. Lewis was thorough and made eye care as easy as pie.
Jan 28, 2019
I enjoyed my visit with Dr. Lewis. She was very informed about my eyes.
Jan 24, 2019
Always a very good professional experience
Jan 20, 2019
It is a small office but very efficient, high quality vision measuring devices, excellent techs and doctors. Good explanation of findings on eye conditions. High recommendation!
Jan 19, 2019
Dr. Kristopher Knous is easy to talk to, efficient and someone I would recommend highly to anyone searching for a doctor for eye care.
Jan 18, 2019
Exceptional Service and Care
Jan 12, 2019
Dr. Michelle Lewis and the rest of the staff were wonderful and explained everything that was being done.
Jan 6, 2019
I was very pleased with the through eye exam and the staff.
Jan 4, 2019
Great Staff, Chris is a great Dr. very thorough, knowledgeable, just an all around great experience, keep up the good work, I enjoy coming to get a check up and shop at the same time..............Thanks
Jan 2, 2019
When I made the appointment over the phone, I was asked to call back with my insurance info. I took it in a week prior to our appointments and your office didn’t look into our insurance in that week. When we came (3 of us) came in for our appointments, they could not seem to verify our insurance which we are absolutely positive that we are covered. It was a big waste of time for the 3 of us. And then they strongly encouraged me to just pay out of pocket for the Appointments. 😡
Dec 31, 2018
Visiting the Grafton Eye Center was easy and convenient. I was glad to see Dr. Lewis and enjoy her professionalism and thoroughness.
Dec 31, 2018
I have tremendous respect for the knowledge of Dr Knous.
Dec 26, 2018
Everyone is very friendly and waiting is minimal.
Dec 23, 2018
This was my first visit at Costco Eye Center and I will be permanently switching from Lens Crafters.I was referred by my parents who got me the exam as a Christmas present. Dr. Knous and the staff were very friendly and thorough. He answered all my questions and concerns and came up with some new solutions. I am very happy with my experience here.
Dec 22, 2018
We have been going to Dr Knous for several years and have always received the best care not only from Dr Knous but his whole staff...Rudy and Nancy Penasa
Dec 21, 2018
I have been coming here for the past several years.I am very pleased with the time the Dr's Spend explaining the results with you until you understand. They're very thorough. I'm also pleased with the staff who assisted with my selection of eye glasses.I give you 10+
Dec 20, 2018
Dr. Kristopher Knous and staff have nailed down the process of giving an efficient and extensive eye exam at an affordable cost. I love that they are able to do a complete eye exam viewing the optic nerve and retina without dilation. This machine can show them so much about what's really going on in the inside and easily compare against the previous year reading. There is a small fee to do so, but small it is and did I mention, no dilation? All of this and excellent customer service? Worth my trip from Illinois.
Dec 14, 2018
Very impressed with the quality of care and level of customer service. Nice people. Thanks!
Dec 12, 2018
A wonderful experience. Friendly, informative doctors. State of the art equipment for doing my eye exam. Highly recommend them to others.
Dec 11, 2018
Grafton Eye Center is very professional and courteous. They have the latest equipment and the doctors are very concerned with your eye health.
Dec 8, 2018
Dr. Knous is thorough and pleasant to go to.
Dec 7, 2018
Dr. Michelle Lewis and her team are such pros.
Dec 5, 2018
My daughter, Nora (10 yrs old), was very worried about this eye appointment. She asked several questions and was very hesitant for each part of the exam (does NOT like things near her eyes). The administrator (don't know her name - younger girl, green nails - one glitter) got up and did the procedures (puff of air and picture of eye) on herself to show Nora what will happen. That is going the extra mile! Great Customer Service! Above and beyond! The Dr. (Melissa) was just as wonderful! She was patient, kind and and understanding to Nora's fears. I can't thank them enough. Not everyone is as understanding children who have fears this strong. Thank you!
Dec 4, 2018
My appointment went very well. The lady I had is not listed above but I liked her very much. She did an excellent job. I will be back.
Nov 29, 2018
Dr. Knaus is great. Waiting time(s) to get in could be improved.
Nov 21, 2018
I had a wonderful experience at Grafton Eye Center. They were kind, efficient and very thorough. They definitely wanted to ensure the best possible comfort and care for my eyes and helped me understand all of my options for contacts without pushing anything on me. I would highly recommend Grafton Eye Center!
Nov 15, 2018
Once again we are very pleased with our experience at the Costco Grafton Eye Center. My wife and eye have gotten our glasses here for several years. We have always had great service and very reasonable prices. The selection of frames is good and we have always found that the durability of the glasses was excellent. In the past we have brought in our prescription from our doctor in Sheboygan. This time it was a new experience as I had an eye exam from Doctor Knous and ordered new contact lenses. The staff was very efficient and Doctor Knous was very knowledgeable and thorough. Ordering the contact lenses was easy and the pricing was again very reasonable. Our sincere thanks to all of you.
Nov 12, 2018
My eye exam with Melissa Knous was very pleasant and thorough. Everyone in the office I had contact with (making appt., check-in, check-out) was very friendly and efficient.
Nov 6, 2018
I received exceptional service and care!
Nov 4, 2018
Explained cause of dry eyes and how to manage
Nov 3, 2018
Dr. Kristopher is awesome. Thorough, patient and willing to spend the time explaining things thoroughly. I've already recommended him to family. I'm quite impressed.
Oct 31, 2018
Excellent services. The best eye appointment I’ve gotten for awhile.
Oct 31, 2018
My eye appointment was great. The dr and the tech answered all my concerns.
Oct 30, 2018
I was completely happy with my experience.
Oct 29, 2018
I love this eye center. Professional in every sense of the word.
Oct 25, 2018
I thought you did a good and timely job, people there were very nice and helpful
Oct 24, 2018
I had a very positive experience from everyone whom I came in contact with. Especially the optometrist she was fantastic She was thorough polite and very friendly I felt very at ease with her . I wish I could make her my regular Optometrist. Thanks
Oct 23, 2018
Dr. Knous is the greatest! He has a great office/exam manner and my prescriptions are always perfect. I highly recommend him.
Oct 18, 2018
Dr. Michelle Lewis is a professional knowledgeable optometrist who creates an environment within Costco that remains calm and diagnostically thorough. I was impressed at the time she took review the whole picture and felt lucky to have been scheduled with her. I would intentionally try to schedule with her next time.
Oct 15, 2018
Dr. Knous and his staff were AMAZING
Oct 10, 2018
Dr. Michelle Lewis was wonderful! She is thorough and extremely knowledgeable . There are never any high pressure tactics or unnecessary tests. She listens very carefully to any concerns I have and tries her best to find a solution. I very much appreciate her professionalism. However I did have to wait a VERY long time to get in to see her. I had a 3:30 appt. and did not get in to see her until about 4:30. This has never happened before so it may have been just a fluke.
Oct 10, 2018
Good customer service and very helpful explaining my eye condition!
Oct 9, 2018
Took my daughter in for her first exam... very happy with the comprehensive eye exam and professional discussion afterward. We'll look to bring the rest of the family by soon!
Oct 7, 2018
Great service. Prompt appointment, thorough eye exam and took the time to answer any questions I had. Checked my eyes for moisture and suggested some dry eye drops. They really helped. The Doctor took the time to ask questions and had answers for me.
Oct 6, 2018
I have made other arrangements for my eyecare due to my one and only experience. I will also see that my wife and daughter find other care for their eyes.
Oct 2, 2018
Very professional, thorough and prompt. Great eye exam and great explanation of the findings. Dr Lewis was great! Price for the exam was much less than other places.
Oct 2, 2018
Dr. Knous is always polite, thorough and informative. I never wait for more than a few minutes for my appointment and the office staff is courteous and efficient. The cost for glasses can't be beat!
Sep 23, 2018
Dr. Lewis is the best I have ever experienced Really is exceptional in her field Support staff very good making whole experience five star
Sep 21, 2018
I have been seeing Dr Knous for years. He is a wonderful eye doctor. He is thorough and explains things very clearly which I find helpful. I recommend him highly!
Sep 20, 2018
I was very happy with everyone who assisted my wife and I.
Sep 19, 2018
great experience with Dr. Lewis. I found her to be very helpful. She explained everything she found and was most helpful on how to proceed. The staff was outstanding, very friendly and helpful also, I found the clinic to to clean and have updated equipment,
Sep 19, 2018
I was very pleased with Dr. Michelle Lewis. She took the time to thoroughly explain answers to the questions I had. I would most definitely come back to Costco for an eye exam.
Sep 16, 2018
Dr Lewis is the best eye doctor I’ve ever worked with. Love that she has the newest technologies (and can now avoid get eyes dilated). Her staff is knowledgeable, kind and so efficient. Michelle from the Costco Eye Glass department was professional, caring, smart, and had a great eye for style. Will definitely return here time and again.
Sep 12, 2018
very qualified and knowledgeable doctor. Great job.
Sep 12, 2018
As always, great staff and Doctor visit. I’ve referred friends and family!!
Sep 5, 2018
Dr. Michelle Lewis is awesome optometrist! She is very thorough in her exam and give great advice. She is very patient focused. I would recommend Dr. Lewis to all my friends and families.
Sep 5, 2018
Very nice experience everyone was so nice professional very professional
Aug 30, 2018
Very professional and I could not be happier to have found Dr.Knous
Aug 24, 2018
I was impressed with the service provided. The doctor was very through with me and answered all my questions. I did not feel rushed that she just wanted me out to go to her next customer. I am comfortable in saying I would return again.
Aug 22, 2018
This was my first experience with the clinic in Costco. Dr. Knows is knowledgeable and personable. They were running behind but the office kept me informed and the process moving as best they could. This is my new eye clinic!
Aug 20, 2018
Dr Michelle was very welcoming and through. She explained every process and put me at ease. I felt like I was in good hands. Very professional.
Aug 16, 2018
Friendly, informative staff members walk you through the eye exam process and explain each test in detail. They also ask if you want to pay for optional services that may not be covered by insurance. Dr. Knous is professional, on time and interested in how his patients are doing. He takes the time to answer any questions or concerns you have. Plus online scheduling and varied appointment times make it very convenient and easily fit into a busy lifestyle.
Aug 15, 2018
i always enjoy my visits and care at the Grafton Eye Center. I have complicated eye health issues so am relieved to partner my entire health team with Dr. Lewis to get a thorough exam and comprehensive reviews of all my test results.
Aug 15, 2018
Friendly and helpful staff. Dr. Lewis is very caring and confident in her practice. I will continue to receive my exams at Costco.
Aug 13, 2018
Have been using Costco optical for over three years and have been very satisfied. Dr. Knous is very kind and always listens carefully to my concerns. Will continue to be a patient.
Aug 7, 2018
dr kris i awesome, very good and uses technology equipment that is the best ! dale lueck
Jul 18, 2018
First time at Costco Eye Center. The only negative report is I had to wait 15 minutes for my 10AM appointment when the eye center opens at 10AM. Otherwise, very enjoyable.
Jul 17, 2018
Always a cheerful and positive experience when I have an appointment.
Jul 11, 2018
This is my third exam with Dr Lewis and she is wonderful ! As a former health care professional a appreciate how she explains things and her concern. I would recommend her any day. Staff is also very good and caring.
Jun 30, 2018
Dr. Lewis is certainly well qualified, and is a pleasure to visit. She takes the time to check on the little things, like my extra long eye lashes, and removes the offenders.
Jun 26, 2018
This was my first time using Costco Optical. I was very impressed with Dr Lewis and all the Optical staff. I will definitely recommend Costco Optical to family and friends.
Jun 26, 2018
Great service! We've been going here for two years and have nothing but good things to say about the doctor and staff. The office, although small runs very efficiently.
Jun 22, 2018
Very Professional and friendly service by everyone. From the time you walk in the door until you leave you are treated as a guest. Every test and every result is explained in detail so that you understand clearly what is going on and why. Thank you.
Jun 21, 2018
I had Dr. Michelle Lewis she was very friendly and explained everything she was doing.I highly recommend her. I would definitely come back
Jun 19, 2018
Overall a great experience. Thorough eye exam by professionals that don't mind explaining what they're actually doing in plain English. Very reasonable prices and they had the contacts I needed and wanted on hand.
Jun 18, 2018
Great Experience! Professional staff, cool new equipment, and an overall great experience.
Jun 10, 2018
Dr. Knous is very good to work with--he spent time discussing my recent surgery and what the next steps are to better vision.
Jun 8, 2018
The Grafton Eye Center inside Costco was an overall terrific experience. I had a bad experience elsewhere and they were able to show the other place has prescribed an incorrect lens. The employees and the optician were kind and patient.
Jun 6, 2018
Dr. Knous takes time to discuss eye care options and is very caring and kind. His staff is equally caring and kind. Have been working with them for over 4 years with no complaints.
May 30, 2018
My husband and I both saw Dr. Knous recently and we both found him to be very professional, caring and thorough. We recommend him highly and plan to return to him for our next yearly eye exam.
May 23, 2018
Easy appointment, nice service, they always take care of you and get you on track
May 23, 2018
Dr Chris and his staff are great! Friendly, knowledgeable and caring
May 22, 2018
They were great and very easy to be comfortable with.
May 17, 2018
This is my 2nd year for my eye exams at this facility. I found the exam very professional and met all my expectations. Great facility and doctors.
May 17, 2018
They are fast, at a good price
May 12, 2018
I was impressed by the amount of technology they used in addition to his knowledge and time he spent explaining things to me.
May 3, 2018
I saw Dr. Melissa Knous for my eye exam. She was very thorough explaining all of the options available to me. Dr Knous was so kind and patient with me! I have not had such an experience prior to seeing her. I truly felt she cared about my needs. I will continue to seek her for all my eyecare needs!
Apr 25, 2018
Very good exam. I have never had a though exam for me eyes.
Apr 23, 2018
Always efficient & thorough.
Apr 23, 2018
This was my first time going to Costco optical and it was WONDERFUL!
Apr 19, 2018
A VERY NICE VISIT. I was confident that my eyes were being cared for by a true professional. Dr. Knous listened to my concerns and questions and answered them to my satisfaction.
Apr 18, 2018
The entire staff is wonderful at this cozy office conveniently located within Costco. I love this doctor...he explains everything so well. I highly recommend them!
Apr 17, 2018
I absolutely love Dr. Lewis. She is so cool and very reasonable! Jamie in the office is very nice and helpful as well! My appointment yesterday was actually an enjoyable experience. Highly recommend.
Apr 14, 2018
Very good exam , really appreciate how easy the doctor made it.Will definitely be back again next year , thank you very much. Daniel. Boegh
Apr 12, 2018
It’s always great to see a familiar face. Seeing Dr Melissa was great. She always makes me feel very comfortable and answers all my questions. She is very thorough and precise. She’s great!
Apr 12, 2018
Dr. Knous is very knowledgeable and thorough. He explains everything in detail and takes time to answer your questions. I would recommend spending the little extra to have the digital images taken rather than the drops. Dr. Knous uses these to show you actual pictures of your eyes and explain what's going on with your eyes. You don't have to deal with the after affects of the drops. I have been going to Dr. Knous for a number of years. He is very personable. I highly recommend him.
Apr 5, 2018
As always Dr. Kris was great. He was thorough and took time to answer questions.
Apr 2, 2018
5 stars for sure!!! See review below!
Mar 31, 2018
Costco Eye Center in Grafton is a 10 out of 10
Mar 29, 2018
Wonderful experience I got answers to all my questions and everything went great..
Mar 28, 2018
I saw Dr. Michelle Lewis. She was very professional. I came to her because my longtime Ophthalmologist got 3 Rx for glasses wrong during one year. She decided she wouldn't look at his Rx's, but would do her own exam and then compare hers with his previous Rx. I agreed with this decision. She took her time and came up with a Rx. that she could explain to me. I am in the process of having the Rx made in one pair of lenses.
Mar 26, 2018
Easy to get appointments, appointments on time, always clear explanations.
Mar 20, 2018
Dr. Lewis was wonderful with my son on his first ever eye appointment!
Mar 14, 2018
This was one of the more pleasant eye exam experiences I can recall having. Your team and Dr. Lewis were thorough, efficient, and informative. I would gladly recommend your services.
Mar 14, 2018
I appreciate the great customer service and the newest tests and Equiptment at the Grafton Eye Center.
Mar 14, 2018
My Doctors visit with Dr. Kristopher Knous, on Monday March 11 was on time, courteous, informative and professional.
Mar 13, 2018
Great group of Doctors, flexible scheduling, & excellent service!
Mar 8, 2018
I am impressed with every interaction with the Grafton Eye Center. From providing excellent communication to remind me to make an appointment to their online scheduling tool, it's easy to make sure I get an appointment when I want and need one. In the office itself, you'll find friendly and professional staff that handle everything from insurance to pre-exam testing. They are great! And Dr. Kris is the best! He takes time to explain things, answer questions and make sure you understand your personal eye health situation. He's also one of the most thorough eye doctor's that I've ever used. He makes sure that I'm getting the care I need, but only what I truly need. I now consider myself as a life time patient of the Grafton Eye Center.
Mar 8, 2018
Having the best doesn't have to cost the most.
Mar 8, 2018
My first visit was wonderful. I learned things about my eyes that I had never been aware of.
Mar 6, 2018
I received prompt and through care. Dr. Lewis immediately diagnosed my vision problem with my computer and found a solution. Many thanks.
Feb 27, 2018
Caring, efficient, current technology, very satisfied.
Feb 24, 2018
Dr Kris always explains until you understand. He is thorough and pleasant. Totally trust my vision to him.
Feb 22, 2018
Great experience as always. Thank you Dr. Knous! You are so good at explaining things and I really feel like my eye health is important to you. You take it way beyond the standard "Which is better? 1 or 2" and your staff is top notch as well. See you next time.
Feb 22, 2018
Just took my very scared 6 year old daughter to see Dr. Melissa Knous. She had her smiling and unafraid immediately. I am her patient as well and she is by far the best optometrist I have ever seen. She explained issues with my eyes that I have never understood and no other doctor has ever taken the time to help me understand.
Feb 19, 2018
Great doctors, pleasant and helpful staff. Always the best!
Feb 19, 2018
I had Cateract Surgery on February 2nd. All went well. I am looking forward to my next visit to change my Prescription. Everyone at your Office is Very Respectful of my needs . and is very friendly .
Feb 17, 2018
Very happy with the care I have always received from Dr. Knous. Dr. Knous is thorough with his exam and always answers any questions I may have. He is very personable as well. Thanks Dr. Knous
Feb 17, 2018
Quick, through, up to date equipment.
Feb 14, 2018
Very good experience, thank you.
Feb 11, 2018
The entire process was extremely timely and professional no waiting and knowledgeable technicians to complement the Doctor’s examination with updated equipment and knowledgeable,professional treatment. I will definitely recommend their services to everyone.
Feb 10, 2018
The staff at Grafton Eye Center is professional but also pleasant to work with. I would recommend Dr. Knous to anyone who needs eye care.
Feb 9, 2018
I like the Grafton Eye Center, the staff and docs are very welcoming and thorough. Great service and reasonable pricing.
Feb 4, 2018
Very good place, I am very happy with Dr Michelle Lewis also with the technician and secretary Jesika
Feb 2, 2018
Very friendly and knowledgeable staff. Explained everything so I understood it. Highly recommend this eye center.
Jan 31, 2018
I would definitely recommend this Grafton location. The woman who first helped me before I seen Melissa, was very friendly and helpful. Melissa was great, she is friendly, explains everything, and didn't just get the appointment over with, she works like she actually takes pride in her work.
Jan 31, 2018