Reviews

Service and office conditions were top notch! Very pleased with the visit.

Oct 15, 2019

I had a wonderful experience with Dr. Paul and his staff! Shout out to Judy for helping me pick the perfect glasses! And Paloma was such a joy to talk to! Great job team :)

Oct 8, 2019

The Dr is awesome and has a great bedside manner

Sep 19, 2019

good service although more costly than I anticipated

Aug 28, 2019

treated like family - Dr. Super is warm and caring and gives you his undivided attention. Refreshing!

Aug 23, 2019

Short wait, very professional with detailed explanation of all procedures. Friendly and helpful staff. Highly recommend!

Aug 22, 2019

This was my first visit to The Eyesite and it truly was a wonderful experience. It doesn’t feel like your typical doctors office, which i liked. The doctor who did my eye exam was very thorough and kind and then Amelia who helped me pick my frames was so fun to work with. She helped me find something that looks great, and within my budget. I’m so glad this group is right in my neighborhood so I was able to discover them!

Aug 16, 2019

Professional, kind staff.

Aug 15, 2019

I have been under Dr. Super's care for more than 15 years. His knowledge, service, and sophisticated equipment started at a high level and has continued to improve over the years. His approach has been to adapt prescriptions and eyesight solutions to my life needs and evolution rather than forcing me to adapt to his prescriptions and solutions. His concerns go beyond the eyes and include my overall well-being. I enjoyed talking with him and always leave seeing better.

Aug 12, 2019

Having fun at the doctor isn’t what I expected. The entire staff was professional and great to be with and I learned thing about my eyes I hadn’t learned at any of the previous doctors I’ve visited throughout the years.

Aug 10, 2019

Dr. Ivor-Smith is great! Really friendly and does a great job!

Aug 8, 2019

I have been Dr. Super’s client for over 30 years. And I have referred perhaps hundreds of my clients, friends and associates to the EyeSite over those decades. I think Dr. knows more about my eyes than I do...and he’s ALWAYS been extremely caring, professional, and kind to me. He earned my loyalty, respect, and extreme high regard in 1988. And from the very first time I dialed his number... (which just happens to be the BEST phone number EVER for an Optical practice...(310) 820- 2020j.......both me, and my gorgeous blue eyes....have perhaps become his most loyal client ever. Sometimes it’s challenging to write “reviews” online that are truly meaningful to others... and I hope that my comments will be received by other potential new clients, as heartfelt, sincere.....and 1,000,000% honest. I was just in the Brentwood office yesterday,....and this is the third “Brentwood Office” location I have visited. Their FIRST office was across the street just a few steps East, and their second Brentwood Office was across the street, and just a bit to the West, But the famous phone number that you will NEVER forget, remains.... as it should. There is NO place in Los Angeles that compares to The EyeSite, and Dr. Super..... So, you can just add about a Million more “stars” to my online rating....and that would be the most accurate.

Jul 26, 2019

Dr. Super and his team are incredible.

Jul 24, 2019

Excellent service. Saw Dr. Super. Issues with my glasses from another doctor. He thinks he has issue figured out. Back in 7 days with new lenses.

Jul 17, 2019

I love this place and Dr. Super ! He is caring informative proactive and just a great man overall.

Jul 16, 2019

Dr. Stephanie is wonderful. She was very thorough, warm, nice, informative and made me feel at ease.

Jul 12, 2019

Exam was very thorough. Dr. super listened to and addressed all of my concerns.

Jun 28, 2019

Excellent Service, Amazing Staff, Cool Gadgets and very helpful in letting me know that my eyes are functioning properly and helped with picking out a cool pair of new specs!

Jun 24, 2019

You always do your best to make me happy and functional.

Jun 18, 2019

Everyone is nice and friendly. Excellent customer service with a smile. Dr. Super is the best!

Jun 11, 2019

I love this place! The doctor is professional, up to date on information, detailed and a pleasure to interact with. The entire staff is friendly and supportive and makes the entire process very easy. Plus I had been to multiple eye doctors before coming here and only this doctor could figure out the correct prescription my eyes needed. So thank you!

Jun 3, 2019

The best I exam – refraction that I ever had. Yes

May 22, 2019

Dr. Super is very attentive, knowledgeable, and willing to explain as much as you need so that you understand the health of your eyes and your corrective options.

May 13, 2019

I loved dr Iver-Smith the nicest eye dr I have ever been to!!

May 10, 2019

Dr. Super was excellent. He explained his goals as as an eye doctor to me so I would understand what steps needed to be taken to reach those goals. He was personable and thorough. He came highly recommended and he lived up to those recommendations. :)

May 8, 2019

Dr. Super is the best of the best, wish I could say the same of his staff....

May 8, 2019

Scheduling appointment was very easy. We didn't have to wait to see the doctor. Stuff was very nice and professional (Dalia was great). Dr. Ivor-Smith was very patient and sweet with our 6 year old and his never ending questions :-). Overall great experience!

Apr 28, 2019

Dr. Super and his team are amazing!

Apr 19, 2019

Outstanding attention to the patient. Depth, care, and a lovely holistic approach. One gets the sense that they have all the time in the world just for you. It’s that rare commodity these days where you actually feel your importance to them in the time they spend with you.

Apr 15, 2019

Dr. Super really cares about his patients and provides superb expertise. I have great confidence with my eyesight in his care for nearly 12 years. They need a customer restroom instead of the coffee bean next door.

Apr 3, 2019

Knowledgable with great service. Highly recommend!

Mar 30, 2019

it's an excellent experience and i say this after working for 3 years for the company that measures and manages customer experience analytics for the world's largest retailers! i know dr. super truly cares about my overall well being. i never felt rushed. his equipment is state of the art. the staff is lovely and the selection is top, but somehow i'm a little taken aback at the costs. i suppose this is my introduction to the cost of eyewear. ak! so much for insurance!

Mar 29, 2019

My Lady Doc is simply awesomely awesome!

Mar 23, 2019

Excellent service. Doctor took her time to explain my results and was very kind. While ordering my glasses the staff was not pushy and I was able to decide with time what I wanted.

Mar 23, 2019

The staff, services and products at the eyesite are second to none!

Mar 21, 2019

I love coming here! Everyone is so nice and attentive to my needs and overall health.

Mar 14, 2019

Professional, helpful, knowledgeable, friendly

Mar 13, 2019

The optometrist Dr.Stephanie Ivor-Smith is amazing. The office and the tech Haroon were great it was easy to get my glasses which I love. I enjoyed the experience at this office.

Mar 9, 2019

Excellent examination . Dr Super is extremely knowledgeable and experienced. He took a great deal of time with me and I left the office feeling confident that my eye health is in the very best of hands.

Mar 8, 2019

Keep up the good work, your staff is always courteous and helpful. I still come back even though we’ve moved out of the area, which is really saying something based on our traffic.

Jan 30, 2019

Friendly, professional and highly competent service that is much appreciated.

Jan 26, 2019

Super Eye Site is the best! Dr Ivor-Smith is a gem as is my pal, Haroon! I love when my visits coincide with seeing Amelia! Always a lovely experience.

Jan 4, 2019

The service was excellent and in particular Dr Ivor-Smith was great.

Jan 1, 2019

Friendly service all around. I would highly recommend The Eyesite!

Dec 22, 2018

I love the Doctors here. They are both excellent, and that is the most important thing. I trust them with my eye health- which is so much more than just getting my prescription right, but in all the other things they do in the appointment- looking at all the other parts of my eyes and checking for diseases. The reason I give them 4 not 5 stars is that the comfort of the office is less than their old one. I always am in the waiting room longer than a single person would be, because my partner and I schedule our appointments at the same time. I have to think that mothers and children would have a similar experience though, and I have to say, I miss having a couch to sit on- versus a couple chairs by the door- and I also very much miss having a bathroom available. It is not at all convenient to suggest I go next door to Coffee Bean. I really don't feel right about doing that without buying a coffee or something. Not sure if it's possible to add a restroom to this office space, but they really should.

Dec 20, 2018

Amazing experience. I have seen many eye Docotors over past 20 years as I have had cornea transplants and they are the best. Staff is also beyond exceptional and courteous.

Dec 18, 2018

Dr Ivor Smith and Dalia are awesome. Worth the drive for me.

Dec 16, 2018

Dr. Paul Super is the best!!!!

Dec 7, 2018

All staff were friendly, helpful and informative. I was limited in the times I could come in & they worked with me. I asked several questions, all answered well. I’ll be back again.

Nov 29, 2018

Visit & checkup were great, but VERY DISAPPOINTED to learn that office mgr REFUSED to facilitate correcting a billing error on the part of my VSP provider. So much for loyalty & what once seemed to be a personal touch.

Nov 11, 2018

Really appreciate this office being open on Saturdays and also the prompt schedule they adhere to. The exam was more thorough than any I've had before and I felt like I was in good hands. They also have an amazing selection of frames. My husband and I both were in and out, fully examined with new frames / lenses ordered, in about an hour and fifteen. It was great. I will def be going here from now on.

Nov 5, 2018

Love this place! It's always a pleasure coming in to the optometrist at EyeSite. The girls are so cheerful and helpful. The doctor is wonderful and patient. It's also very quick so no waiting around wasting your valuable time!

Nov 2, 2018

Dr. Super and his staff are simply the best at what they do. There is no need to ever go anywhere else.

Nov 2, 2018

My first time seeing Dr. Ivor-Smith and I was so impressed with her attentiveness and her knowledge. Her examination was through and informative. The staff was professional and pleasant.

Nov 1, 2018

Over the years I’ve been to many optometrists but by far she’s the most thorough, caring and knowledgeable one. Wish all health care providers could be more like her . Office staff very nice and welcoming. Thank you

Oct 18, 2018

Great people and service.

Oct 10, 2018

Great doc, extraordinary service and care, Dr. Super has worked wonders for me after everyone else failed.

Sep 26, 2018

I recently moved to LA from FL and one of the hardest things about moving is finding new Drs. What a treasure to find Dr. Smith - she is outstanding. Not only is she is very pleasant and personable to work with, she is very knowledgeable about keratoconus and to handle fitting lenses for a cornea transplant. She ensured I ended up with lenses that fit, were comfortable, and gave me perfect vision. She also explained everything she was doing while she was doing it. I highly recommend Dr. Smith.

Sep 23, 2018

Excellent service since 1990. Great staff.

Sep 20, 2018

Awesome Team. Very patient doctor

Sep 11, 2018

Everything is perfect at Eyesite, especially the care one gets from Dr. Super!!! However, it would be nice if you carried a larger selection of eyeglasses from the designer who's name begins with T but is not Tom Ford. They are exceptionally special but you only had a few options....

Aug 24, 2018

Dr Super was terrific...knowledgeable, professional and kind...He listened to all my concerns, did tests and explained everything to me in a concise easy to understand way...I learned more about eyes and eye care in one hour than I've known my entire life...Sara is also extremely helpful...recommend!

Aug 8, 2018

Dr Super and his staff are extremely professional, friendly and attentive to their clients' needs.

Jul 14, 2018

Dr. Ivor Smith is very professional and friendly. She makes you feel very comfortable as a patient.

Jul 5, 2018

Dr. Super is thorough, professional, knowledgeable—just terrific.

Jul 4, 2018

I was referred to them by my Opthomologist, Dr. Shamie, and boy am I happy with her choice. Dalia has been superb with her attention and customer service. Superb. The other young lady up front was all service with a smile, even when I was slightly grumpy. Dr. Super and Dr. Smith went sooooo far above and beyond to not only get my prescriptions correct, but to explain and make sure I was clear and understanding of the why and the what. Nothing was forced, and they really cared. I will recommend to all of my friends and family. That’s for sure.

Jun 1, 2018

I got a next-day appointment with Dr. Ivor-Smith to deal with a significant change in vision in one eye--probably a reaction to RK done more than two decades before. (The exam ruled out cataracts and other serious medical issues.) She is a great listener, great at explaining, and tailored a solution to my needs. After having been frustrated with my declining vision for some time, I walked out of there with one contact lens and great vision, and only wish I had done it sooner.

May 31, 2018

What a find! Service from everyone was outstanding and friendly. The doctor was very professional and thorough. I almost look forward to next year's check up !

May 31, 2018

Best eye exam I’ve ever had! Dr. Super lives up to his name. Friendly, professional, thorough , knowledgeable with state of the art equipment. Minutes after leaving, I insisted that my husband make an appointment for himself.

May 30, 2018

Dr. Stephanie Ivor-Smith was both gentle and patient. I made an appointment because I was possibly interested in contacts and also concerned that while driving at night some headlights started to look odd. To my surprise I was able to “try on” two different types of contact lenses right then and there. Now I will never again “wonder” what wearing contacts would be like. Dr. Stephanie also set my mind at ease regarding my exam. She actually showed me the photos of the insides of my eyes and explained why they looked healthy and what she may have seen if there were early signs of an eye disease or even diabetes. What a relief that was! Lastly I was a little anxious that possibly seeing a Brentwood optometrist would have a Brentwood price tag. But it was close to work and convenient. It was actually half of what I paid for glasses at my last optometrist in a different part of LA. I am looking forward to picking up my new eye glasses with very fun Ray Ban frames!

May 19, 2018

Dr. Ivor-Smith was wonderful and the rest of the support staff were great!

May 12, 2018

The doctor was great, but my insurance said that the visit included no charge for the exam and that the lenses were free, not true, so I was disappointed

May 11, 2018

Dr. Super is truly super in all ways. He’s an excellent optometrist and a lovely human.

Apr 18, 2018

The staff is very professional friendly and courteous.

Apr 17, 2018

I usually loathe my eye appointment but this team is friendly and professional.

Apr 12, 2018

Sorry he don’t accept Medicare anymore. I have to look for another Dr. even Dr. Super is Super.

Apr 4, 2018

Dr. Stephanie Ivor-Smith had amazing bedside manner with our 2 year old. She was thorough and patient. The entire staff was great too.

Apr 2, 2018

Quality service from the moment you walk in the door. Dr Stephanie Smith is so kind / knowledgeable & patient highly recommend! Quality products friendly & punctual service can’t thank them enough & will definitely be back .

Mar 29, 2018

Dr. Super is just like he sounds, SUPER!! Not only did he provide a comprehensive eye exam complete with eye exercises to do at home, but his daughter, Sara Super, the buyer for the retail piece of the store, has rounded out his practice with the most stunning collection of designer eyeglass frames and sunglasses I've ever "seen." Bedside manner, amazing - I had FUN picking out my very first pair of glasses! Highly recommend!!

Mar 7, 2018

The doctor I saw was terrific. Five Star.

Mar 7, 2018

All staff very personable and helpful and professional.

Mar 6, 2018

AMAZING service!!! Everyone was so lovely and I felt welcomed right off the bat

Mar 1, 2018

Dr Super isn't just a great eye doctor but also compassionate & dedicated to his patient

Feb 21, 2018

Dr. Super does the most accurate, professional eye exam in town by far! And he is extremely knowledgeable and patient with questions and concerns.

Feb 8, 2018

I'm not going back (and will tell my Brentwood friends not to) as long as the blonde girl is sitting at the front desk. When I called in the morning, I explained that I'm due to have a baby any minute and all I need was an annual eye exam (for glasses only), but she kept pushing me to get some other procedure done to charge me more (my copay is $10), so I had to repeat my question several times on the phone to finally schedule an appointment. I also told her I had to pick up my daughter at 12:15. When I got there, she gave me a horrible attitude just because I refused to do other procedures. She seemed happy (smiled) when I accidentally bumped my head really hard on the counter, trying to bend and throw my trash in the can (9 months pregnant and she didn't bother to ask if I was ok). Even though I was there way earlier than my appointment, I waited for 50+ minutes to see the doctor, who was very understanding and accommodating and wrapped up the exam in 10 minutes and asked me to pick up the prescription at the front desk. The front desk lady!!! took her time on purpose and was staring at the printed prescription for a few minutes, because she knew I was late and was enjoying the retaliation!! THIS is not how a business treats its returning patient!! I'm sorry that I will never go back! It was such a convenient location and the doctor was great!

Feb 2, 2018

Dr. Super is SUPER awesome. He’s incredibly attentive and cares. Staff is also great and very accommodating.

Jan 24, 2018

A great all around experience with Dr. Super and his team.

Jan 24, 2018

I can always feel confident that I am getting the best care for my eyes at 20/20 with Dr Paul Super and his team.

Jan 19, 2018

NPS or Net Promoter Score really doesn't tell you anything about what you can do to improve and the calculation is flawed. My issue is 1. none of the medications is covered by my insurance 2. i need glasses but i don't understand what i'm getting or why. that was not explained by the doctor prior to inviting me to sit with his staff to pick out frames.

Jan 16, 2018

Dr. Super is knowledgeable and makes suggestions best suited to patient.

Jan 15, 2018

I've been coming to the eyesite for my annual exam with Dr. Super for the past five years. His approach to good vision is holistic. Rather than viewing the body as a collection of spare parts, he insists on the connection between vision and the general health of the body, the food we eat, exercise, etc.

Jan 10, 2018

Very Friendly and helpful, bit pricey but good selection. Good eye doctors as well.

Jan 7, 2018

The only reason I am submitting a low rating is because I asked for my Rx to be sent a few times in order to fill my glasses order. I still have not received it and as a result I won't have my glasses for at least a week.

Jan 1, 2018

Very good service. I would definitely recommend it.

Dec 22, 2017

Love the whole experience at the EyeSite. Dr Super is the absolute best!

Dec 18, 2017

We love the doctors here.... I wish there was a text box so that I could just submit this in a survey, versus in a review, but I just wanted to say that this new office could really use a little couch. It's not nice sitting in the hard plastic chairs by the door, and it seems weird to sit on the stool next to the cashier when you're just waiting. This office needs a comfier place while you're waiting....

Dec 8, 2017

The people here are very nice, professional, and knowledgeable. My family gets their eyes checked here and they do a great job.

Nov 17, 2017

The Eyesite did an outstanding job and was very professional.

Nov 15, 2017

great care, tons of patient - doctor time

Oct 25, 2017

Exceptional service from everyone!

Oct 24, 2017