The Eye Care Center Optometrist

The Eyecare Center

Star Star Star Star Star 209 Reviews

<<

Reviews

StarStarStarStarStar An amazing eye care center. We have been with t... —    (Patient since 2019)

An amazing eye care center. We have been with this practice for over 10 years. I was a bit concerned with the change in physicians a couple of years ago. They handled the transition well. The support staff is friendly and helpful. I also like that they have low turnover and it's always nice to see the familiar faces. Perhaps, the reason I keep going back. Drs.Taxali and Herzlinger are both highly professional and courteous.


StarStarStarStarStar Thorough and caring —    (Patient since 2018)

The thorough exam and the detailed explanation of my condition was reassuring. I have been anxious about symptoms, especially with my family history. I believe that the Eyecare Center is providing the best care.


StarStarStarStarStar Always a great and friendly experience here. Ne... —    (Patient since 2018)

Always a great and friendly experience here. Never much of a wait, very efficient. Very professional staff always takes their time with your questions.


StarStarStarStarStar great floor team, great eye doctor! —    (Patient since 2018)

great floor team, great eye doctor!


StarStarStarStarStar Dr. Herzlinger is top-notch! —    (Patient since 2017)

I have been going to Dr. Cochran for years and today I had an appointment with Dr Herzlinger and I have to say she is amazing. She was thorough and answered all my questions; including that I brought in samples of print of was having problems seeing and she addressed that along with a dry eye problem that no one else (except for the laser surgery place) had ever identified. She is a top-notch professional/Optometrist plus she has the people skills that together make her the very best! I was not that impressed with Dr. Chen a few years ago, but she did not connect with me at all. I felt very rushed.


StarStarStarStarStar Thorough examination with excellent provider. —    (Patient since 2017)

Thorough examination with excellent provider.


StarStarStarStarStar Exceptional optometry services —    (Patient since 2019)

Exceptional optometry services from the front desk staff to the optometrist. The prescription is accurate and the doctor clearly explains all medical findings. Also have a fantastic supply of designer frames to fit every occasion and they do a wonderful job fitting them to your face to maximize your vision. Entire staff is very friendly, courteous, attentive and efficient. Highly recommend them for all of your eye care needs!


StarStarStarStarStar Outstanding optometry services —    (Patient since 2019)

Outstanding optometry services from the front desk staff to the optometrist. Entire staff is very friendly, courteous, attentive and efficient. Also have a nice supply of frames and they do a great job in fitting them to your face.


StarStarStarStarNo Star Showed up on time but still had to wait.  —    (Patient since 2018)

Showed up on time but still had to wait.


StarStarStarStarStar Great service —    (Patient since 2018)

The eye exam is thorough. There is never a long wait. The doctors and staff are courteous and helpful.


StarStarStarStarStar It was a wonderful experience from start to fi —    (Patient since 2019)

It was a wonderful experience from start to finish


StarStarStarStarStar Dr Columbia Herzlinger was AWESOME! There was b... —    (Patient since 2019)

Dr Columbia Herzlinger was AWESOME! There was barely a wait, she was so professional, kind, peppy and found my issue immediately!!! I feel so relieved. Love the office atmosphere too.


StarStarStarStarStar Columbia is excellent. I had a problem with th... —    (Patient since 2019)

Columbia is excellent. I had a problem with the focus in my right eye when the glasses arrived. She took the time to go over everything again and determined I had to have my eye position matched to the lenses.


StarStarStarStarStar Very good service. I was satisfied —    (Patient since 2019)

Very good service. I was satisfied


StarStarStarStarStar Dr Jarvis was patient, listened to concerns, an... —    (Patient since 2019)

Dr Jarvis was patient, listened to concerns, and I felt a valued customer.


StarStarStarStarStar Very good experience. Staff was timely and effi... —    (Patient since 2019)

Very good experience. Staff was timely and efficient. Each exercise was explained thoroughly


StarStarNo StarNo StarNo Star I am long time customer at your office ( more t... —    (Patient since 2018)

I am long time customer at your office ( more than 15 years ) many faces changed , staff is very unfriendly at all , no smile, may be the 2 young ladies by the front desk were nice , but the tech guy how saw me to do some test was very rude, no smile not welcoming I felt not to stay but I was already wait it for more that 35 Min. it took me over an hour to see the doctor, I use to recommend your office to many of my friend ,all my family comes about your facility ( 6 family member already comes there ) but the visit yesterday was awful and I will start to look for other place, customer service is about 4 out of 10 , the Doctor was nice , after I wait more than one hour I took with her about 10 mint or a little more, she was ok ( this is my first time with her ). to call to office and choose the day due to my day off from work was very difficult to take an appointment fit my time off, , the lady was helping me about me with new glass was very polite and professional , now to make a new galls I have to wait for 2 weeks that is way to much ,it use to be a week and then 10 days and now 2 weeks Why. other eye doctor office like you is about 7 to 10 days max! the tech guy is horrible, he need to learn how to be friendly and put smile in his face, without us he will not have a job


StarStarStarNo StarNo Star The front desk was nice . The eye doctor was go... —    (Patient since 2019)

The front desk was nice . The eye doctor was good too. Just a little bit argumentative


StarStarStarNo StarNo Star Just for the staff to learn  —    (Patient since 2019)

Dr H & Cindy were the the only ones whose professionalism was beyond reproach. The lady who gave me a quote spoke so loud and i was embarrassed. I had financial issues trying to stick to my coverage, and she didn’t seem to care. Other patients heard it. I wasn't given a chance to even check which glasses to choose in my budget. I will recommend the place because of Dr H & Cindy.


Reply

We appreciate your review. We are so sorry to hear you're experience was not pleasant at our office. The manager will be giving you a call to discuss further. Thank you The Eyecare Center.

StarStarStarStarStar Friendly welcome by Dr. H, worked very well wit... —    (Patient since 2018)

Friendly welcome by Dr. H, worked very well with Tyler.


StarStarStarStarStar Dr Hertzlinger - Highly recommend —    (Patient since 2018)

Dr Hertzlinger made me feel at ease, she didn't rush, and she was extremely kind, knowledgeable and helpful.


StarStarStarStarStar Was greeted by multiple associates as I entered... —    (Patient since 2019)

Was greeted by multiple associates as I entered. Everyone very pleasant & personable.


StarStarStarStarStar Friendly service, they take an interest in how ... —    (Patient since 2018)

Friendly service, they take an interest in how to help you.


StarStarStarStarStar Very nice, professional staff - also very effic... —    (Patient since 2018)

Very nice, professional staff - also very efficient! I enjoyed meeting Dr. Herzlinger - she has a bright personality and provided much information at my exam - I had no questions!


StarStarStarStarStar My last visit was excellent.  —    (Patient since 2018)

My last visit was excellent. Everyone in the office was friendly, helpful, and very professional. The Dr was perhaps the best I have ever had. She was thorough, open, direct, and clearly extremely knowledgeable.


StarStarStarStarStar Friendly, efficient, on time, quality care. —    (Patient since 2018)

Friendly, efficient, on time, quality care.


StarStarStarStarStar Great in every way!!!!!!! —    (Patient since 2018)

Very friendly staff and one thing that I appreciate is the doc was on time Always a posititve experience!!!!!!!!!!


StarStarStarStarStar Very friendly and highly efficient service from... —    (Patient since 2019)

Very friendly and highly efficient service from check in to appointment/exam to fitting. All very good.


StarStarStarNo StarNo Star emphasis on upselling products and services —    (Patient since 2018)

emphasis on upselling products and services


StarStarStarStarStar Very knowledgeable and friendly staff.  —    (Patient since 2019)

Very knowledgeable and friendly staff.


StarStarStarStarStar Very good people and the best customer service —    (Patient since 2019)

Very good people and the best customer service


StarStarStarStarStar It is my pleasure to stay with you for more tha... —    (Patient since 2019)

It is my pleasure to stay with you for more than fifteen years every time receiving a better service


StarStarStarStarStar Dr Taxali and the technician were very professi... —    (Patient since 2018)

Dr Taxali and the technician were very professional and seemed to care about my well being.


StarStarStarStarStar Highly Recommend this Optometrist —    (Patient since 2018)

Very friendly and professional admin staff. OD was extremely thorough.


StarStarStarStarStar Great staff, great atmosphere, great glasses ... —    (Patient since 2019)

Great staff, great atmosphere, great glasses selection!


StarStarStarStarStar Staff was very friendly and helpful!!!Speciall... —    (Patient since 2019)

Staff was very friendly and helpful!!! Specially lady at the desk and most of lady who helped Glass fitting and styling pick she was so Patient and kind the most to genuine person I ever met!!! Hey totally recommend two friends and family !!!


Reply

Thank you so much! It was a pleasure helping you. Claudia

StarStarStarStarStar professional, timely, patience shown client (me... —    (Patient since 2019)

professional, timely, patience shown client (me) in electric scooter, making observations harder


StarStarStarStarStar Community Eye Care —    (Patient since 2018)

Not only close to my home but they do a great job for caring for my eyes. Thank you for your service to our community.


StarStarStarStarStar Optometrist and office staff are courteous and ... —    (Patient since 2018)

Optometrist and office staff are courteous and nice. My only negative is that of an insurance issue. I have no vision insurance - pay out of pocket. I would like to get dilation done in same visit but they have me return for it because that part is a procedure covered with medical. Wish it could all be done on the same day.


StarStarStarStarStar Very Good Care —    (Patient since 2018)

I have been going for years. Usually it's easy to schedule appointments and all of the optometrists and staff are friendly, professional and helpful.


StarStarStarStarStar Tight space in exam room for a person with a ca... —    (Patient since 2018)

Tight space in exam room for a person with a cane.


StarStarStarStarStar  —    (Patient since 2018)

Friendly staff who are very helpful!


StarStarStarStarStar Everyone was friendly and efficient. Also the s... —    (Patient since 2019)

Everyone was friendly and efficient. Also the staff and doctor seemed very interested in doing their very best for me and I didn't really come in with any complaints just a regular check up.


StarStarStarStarStar Excellent doc, friendly and professional staff,... —    (Patient since 2018)

Excellent doc, friendly and professional staff, excellent service.


StarStarStarStarStar They were very kind and had sweet spirits. It w... —    (Patient since 2019)

They were very kind and had sweet spirits. It was my first time having to get my eyes checked for glasses and they made everything so comfortable and I was in and out within 30 mins.


StarStarStarStarStar Friendly and experieced staff, appointments tha... —    (Patient since 2018)

Friendly and experieced staff, appointments that fit my schedule, good office loction - can't really think of anything that could be improved.


StarStarStarStarStar Offered alternative pricing for my high deducti... —    (Patient since 2019)

Offered alternative pricing for my high deductible health care plan. Very nice of them to do that.


StarStarStarStarStar Dr Herzinger was attentive and sincere. I can t... —    (Patient since 2019)

Dr Herzinger was attentive and sincere. I can tell that she loves her job and does it well!


StarStarStarStarStar Everyone was really nice!  —    (Patient since 2019)

Everyone was really nice!


StarStarStarStarStar Thank you for your professionalism! —    (Patient since 2019)

Thank you for your professionalism!


StarStarStarStarStar The best Optometrist around.... I moved to DC b... —    (Patient since 2018)

The best Optometrist around.... I moved to DC but still make the drive to Herndon because I like them so much. Very friendly staff and great pricing... 10/10


StarStarStarStarStar Their staff are very attentive and professional... —    (Patient since 2017)

Their staff are very attentive and professional.


StarStarStarStarNo Star The doctor was awesome! Front desk staff’s cust... —    (Patient since 2018)

The doctor was awesome! Front desk staff’s customer service attitude changed when I chose not to get new glasses and only wanted to order 3 months of contacts. She went from courteous to abrupt and cold & seemed very annoyed that I wasn’t purchasing more. Otherwise, I’d rate a 10/10 since the tech and doctor were great!!


StarStarStarStarStar Everyone was very nice and the doctor was great... —    (Patient since 2019)

Everyone was very nice and the doctor was great with my son.


StarStarStarStarNo Star Nice office staff, easy to make appointments. O... —    (Patient since 2018)

Nice office staff, easy to make appointments. Only issue is that there is almost always a wait of at least 20-25 min before I get called back.


StarStarStarStarStar Excellent. The Practice Manager Rosa was wonder... —    (Patient since 2017)

Excellent. The Practice Manager Rosa was wonderful. I finally got back in there just to pick up a different kind of contact b/c the new ones I had started wearing last November we’re not working for me at all. They didn’t just hand them to me and send me on my way. Rosa took me back, listened to my problem with the ones I was currently wearing, gave me awesome suggestions, had the doctor check them and this was all without an appointment. Wow! Truly appreciated!!!


StarStarStarStarStar  —    (Patient since 2017)

We have been happy customers for more than 20 years. We love the friendly staff, ease of scheduling, appealing selection of both regular and sunglasses, and can highly recommend this office. We have good insurance and options, and still wouldn't dream of going anywhere else.


StarStarStarStarStar Great group of people —    (Patient since 2018)

Great group of people. It was a snow day and they called me to inform me my 5:15 pm appt. needs to be rescheduled. Well - we rescheduled to 1:00 pm and they managed to help all the patients and called/rescheduled all those impacted by the storm.


Reply

Hi Mr. Driggs, I'm so glad we were able to get your appointment moved. Also, thank you for your kind words.

StarStarStarStarStar I was impressed by the staff who all were very ... —    (Patient since 2019)

I was impressed by the staff who all were very welcoming, courteous and professional. The office is modern, clean and well equipped and comfortable and organized. The service regarding appointments were on time. The O D professional I met was excellent and exceptionally professional.


StarStarStarStarStar Convenient hours, friendly staff, competent, I ... —    (Patient since 2018)

Convenient hours, friendly staff, competent, I noticed a change from the past where it was kind of pushy on buying glasses it is now more informative which is a nice change that I appreciate. The one thing I didn't like is being asked for my driver's license to scan and keep. With all the identity theft and stuff I choose to give as little information as possible and stick to what is truly needed.


StarStarStarStarStar Dr Toxali is a wonderful optometrist. She real... —    (Patient since 2018)

Dr Toxali is a wonderful optometrist. She really cares about her patients.


StarStarStarStarStar I was greeted when I first arrived and was seen... —    (Patient since 2017)

I was greeted when I first arrived and was seen by the eye dr on time as scheculed. The eye dr listened and provided multiple recommendations.


StarNo StarNo StarNo StarNo Star I was charged $45 and nothing was done. I went ... —    (Patient since 2018)

I was charged $45 and nothing was done. I went to get my contact lense check up for my left eye as I had a cataract surgery done on my right. The dr did not ask me about my visit and wrote a prescription. I had my lense on the whole time so it was basically a waste of time and money. I was asked to make another appt


StarStarStarStarStar Dr. Jarvis was wonderful in explaining what was... —    (Patient since 2018)

Dr. Jarvis was wonderful in explaining what was going on with my eyes. Very thorough and kind.


StarStarStarStarStar Dr Chen is outstanding, as is all the staff her... —    (Patient since 2018)

Dr Chen is outstanding, as is all the staff here. She is very knowledgeable and explains things well. I have complete trust in her.


StarStarStarStarStar Excellent experience - Professional Staff —    (Patient since 2019)

Excellent experience - Professional Staff


StarStarStarStarNo Star Dr. Jarvis is great! —    (Patient since 2019)

I've been coming here for years, and it always seems like there is a new doctor every time I go. This time I was hesitant after seeing my appointment was with yet another new doctor, but I'm glad I did. Of all the Docs I've seen here, Dr. Jarvis is my favorite. She was very thorough and explained everything in great detail. She spent more time with me than any other doctor had in the past, so I didn't feel rushed. Let's just hope she stays around long enough for me to see her again.


StarStarStarStarStar Administration and eye exam from Dr. Chen was v... —    (Patient since 2017)

Administration and eye exam from Dr. Chen was very efficient.


StarStarStarStarStar Dr. Emily is wonderful. I love her bubbly perso... —    (Patient since 2017)

Dr. Emily is wonderful. I love her bubbly personality and she's very up to date on all the latest information in the optometry world.


StarStarStarStarStar Friendly, informative and very good selection. —    (Patient since 2018)

Stopped in just to see if I wanted to consider changing from my usual eyecare provider and found the staff to be very helpful and the location to have a very good selection of eyewear. I made an appointment to update my prescription the next day and I really enjoyed both the appointment and the information I learned (and I've been seeing optometrists for 40 years). I wound up ordering two pair of glasses and I recommend The Eyecare Center Optometrist.


StarStarStarStarStar I have been very pleased buy the team and servi... —    (Patient since 2017)

I have been very pleased buy the team and service with the Eyecare Center.


StarStarStarStarStar First time I met Dr. Emily Ngo, she was very sm... —    (Patient since 2018)

First time I met Dr. Emily Ngo, she was very smart and quick to test my eyes, as well as recommended me to another doctor for my cataract issues. I would recommend her for all of my friends as well as my family.


StarStarStarStarNo Star Great staff and care —    (Patient since 2018)

Office staff are very courteous and professional. Space is cramped as they have the eyeglass displays up front; very crowded when I arrived so no seats available. Appt started 15 minutes late; would have been nice to know they were running behind when I checked in.


StarStarStarStarStar Really appreciate the flexibility.  —    (Patient since 2018)

Really appreciate the flexibility. I got poked in the eye with a tree branch. I called the Eyecare Center and they explained that they were fully booked for the day but that they would squeeze me in between appointments. I showed up and they were waiting for me. I was seen by the doctor within 20 minutes of arrival. The care was spot on as always.


StarStarStarStarStar I received a warm welcome when I walked in —    (Patient since 2018)

I received a warm welcome when I walked in and multiple people came to assist me when I was looking at glasses. I had a very good experience!


StarStarStarStarStar Dr Emily is great. I enjoyed our exchange and... —    (Patient since 2018)

Dr Emily is great. I enjoyed our exchange and discussion


StarStarStarStarStar Knowledgeable advice —    (Patient since 2017)

Knowledgeable advice about dermatological conditions affecting eye care


StarStarStarStarStar  —    (Patient since 2017)

Everyone there is great, but I miss Margie.


StarStarNo StarNo StarNo Star  —    (Patient since 2017)

Unclear billing. It should be made clear to clients how much they will be expected to pay, and if additional service is pushed by staff during the visit, that service should be clearly specified as being an additional fee. I rarely wear contacts, only 10-20 times a year, and I made it clear to the staff as well as the doctor that i did not need any additional contacts. The doctor insisted after my normal eye exam for my glasses that I try on my contacts so I did, and I was then charged $100 for a contacts exam. I did not want or need an exam for contacts when I do not wear them often and I have no plan to order more as I already have boxes of contacts which are working well for me and will last me well over a year. I was not told that it would be an additional charge and only found out it would cost me $100 at the time I was checking out. After 4 years of choosing the eyecare center, I will not be returning here for exams or glasses in the future.


StarNo StarNo StarNo StarNo Star Bad experience  —    (Patient since 2018)

Poor customer service. Current employees have attitude issues - arrogant and not professional, and rude. Use old technologies. Had my eye exam there, but after the experience, have decided to go somewhere else for my glasses.


StarStarStarStarStar Excellent  —    (Patient since 2018)

Awesome customer service.


StarStarStarStarNo Star Optometrist is very pleasant and efficient, but... —    (Patient since 2017)

Optometrist is very pleasant and efficient, but the sales process of acquiring new glasses feels very much an overt up sell.


StarStarStarStarStar Absolutely love Dr. Ngo Chen.  —    (Patient since 2017)

We absolutely love Dr. Ngo Chen. She's thorough and personable. I was disappointed at the upsell when picking glasses. When I mentioned I wasn't looking to spend much for reading glasses, I was not offered any of the discount frames. I've seen them out on display in the past and they have been pointed out as an option, but not this time. In the future may take the prescription and look at Costco for frames.


StarStarNo StarNo StarNo Star Horribly long wait time —    (Patient since 2018)

I made an appointment for 3:15, and arrived 5 minutes early to my eye exam. I did not have the "pre-test" portion until 3:45ish and did not see the doctor until around 4:15. What is the point of an appointment if I am seen no where near the time schedule. I can understand waiting a little bit to be seen, but over an hour should be ridiculous with an appointment. The doctor was very nice and helpful.


StarStarStarStarStar The staff is just fantastic and keeps getting b... —    (Patient since 2017)

The staff is just fantastic and keeps getting better! My most recent visit was especially great - detailed explanations, lots of questions asked, and genuine concern. Highly recommend coming here


StarStarStarStarStar The doctors and service was great and they help... —    (Patient since 2018)

The doctors and service was great and they helped me pick out the frames I wanted.


StarStarStarStarStar Courteous and efficient  —    (Patient since 2017)

The staff was very efficient and courteous. The eyewear expert Mina was so good in choosing my glasses. She knew what frame fit my face, the color that goes well and she was so efficient it took no time at all. Highly recommend this practice.


StarStarStarStarStar  —    (Patient since 2018)

Absolutely very professional


StarStarStarStarStar Very impressive! I am very pleased with the ser... —    (Patient since 2018)

Very impressive! I am very pleased with the service of the staff - prompt, courteous, and knowledgeable. Thank you for a great service!


StarStarStarStarStar Everyone at the Herndon Eye Center is just outs... —    (Patient since 2018)

Everyone at the Herndon Eye Center is just outstanding. It is just a pleasure to go there and have my eyes checked and glasses fitted.


StarStarStarStarStar The Eye Care Center doctors and personnel in Fr... —    (Patient since 2018)

The Eye Care Center doctors and personnel in Franklin Farm Center are extremely professional and helpful. They have a good selection of glasses and their turn around time for a new pair or contacts is outstanding.


StarStarStarStarNo Star Except for the price of lenses and glasses I'm ... —    (Patient since 2017)

Except for the price of lenses and glasses I'm satisfied.


StarStarStarStarNo Star Overall Rating... a 7. —    (Patient since 2017)

I really like Dr. Chen and appreciate her care; however, the rest of the experience is so-so. Too much WAITING in my opinion and then I couldn't even get to order glasses because there weren't enough people to help. I ended up leaving since I had already been there an hour.


StarStarStarStarStar Good Service —    (Patient since 2017)

The exam and eye glass service are reliably good. The staff really know how to maximize insurance benefits. That said, for this particular appointment I checked in about 10 minutes before my 1pm appointment. At about 1:05, another patient arrived and stated he had a 1:30 appointment and joked that he was a bit early. He was seen by the eye tech and the doctor before I was! Not cool!


StarStarStarStarStar Amazing doctor and very knowledgeable staff wit... —    (Patient since 2018)

Amazing doctor and very knowledgeable staff with friendly atmosphere!


StarStarStarStarStar First time eye doctor visit, and very impressed! —    (Patient since 2018)

The doctor was so nice, and I love her energy. She seems to love her job, and in general talking about ophthalmology. The sales woman who helped me select my frames was very patient with me. The only complaint I would have would be one of the techs who was less personable than the rest, and very limited in his interaction. (made me feel like just another number/patient)


StarStarStarNo StarNo Star Doctors excellent - but disappointed with front... —    (Patient since 2018)

Doctors excellent - but disappointed with front office. The minute I said we are not interested in buying glasses and asked for prescription - she said the person at front desk can take care of it. And the person at front desk is all about collecting money - never gave me the prescription as that is not their priority seems like. Had to go back to get the prescription from them. Will visit for doctor only, will not buy glasses from them even if insurance covers it if they have this kind of attitude toward the customers.


StarStarStarStarStar Experience comfortable and pleasant. Courtesy ... —    (Patient since 2017)

Experience comfortable and pleasant. Courtesy extended by all and is genuinely appreciated.


StarStarStarStarStar Dr. Ngo is wonderful. She has "seen" me throug... —    (Patient since 2017)

Dr. Ngo is wonderful. She has "seen" me through 3 eye emergencies to date. I appreciate that she gets me in right away and takes action.


StarStarStarStarStar Great Doctor, friendly Staff and relax environm... —    (Patient since 2018)

Great Doctor, friendly Staff and relax environment Thank you all


StarStarStarStarStar  —    (Patient since 2017)

It was great opportunity again to have appointment with your doctor and your staff , they all are very nice and willingly helpful ,


StarStarStarStarStar Very good, excellent service specially contact ... —    (Patient since 2018)

Very good, excellent service specially contact lense trial


StarStarStarStarStar Friendly staff and excellent service.  —    (Patient since 2018)

Friendly staff and excellent service.


StarStarStarStarStar The visit was great. Very happy. —    (Patient since 2018)

The visit was great. Very happy.


StarStarStarStarStar Everyone is super friendly.  —    (Patient since 2018)

Everyone is super friendly.


StarStarStarStarStar Dr. Chen and her staff do a wonderful job! —    (Patient since 2018)

Dr. Chen and her staff do a wonderful job!


StarStarStarStarStar Professional and Caring —    (Patient since 2018)

I've been coming here for years. When the previous optometrist retired, I started seeing Dr. Ngo. Same quality care, friendliness, caring, and very professional. They both were always spending time with you always asking questions and willing to answer questions. I used to live in Centreville and moved out towards Winchester. I refused to change optometrist. I'll spend the hour on the road. It's just once a year.


StarStarStarStarStar Dr. Emily NGO is the best!!!!! Super cool and f... —    (Patient since 2018)

Dr. Emily NGO is the best!!!!! Super cool and friendly. The staff here is awesome too. They’ve also got the best office Manager.


StarStarStarStarStar Pleasant people. —    (Patient since 2018)

The technician and doctor were both very personable and thorough.


StarStarStarStarStar Love Dr. Emily!  —    (Patient since 2018)

Love Dr. Emily! Very competent, kind, enthusiastic, speedy, and definitely recommended.


StarStarStarStarStar Friendly staff, great customer service and genu... —    (Patient since 2017)

Friendly staff, great customer service and genuine recommendations.


StarStarStarStarNo Star I have been a patient for over a decade. Dr. T... —    (Patient since 2018)

I have been a patient for over a decade. Dr. Taxali is new so it was my first time seeing her. She is a very dedicated dr. I appreciated how she explained everything.


StarStarStarStarStar Amazing care. Great service.  —    (Patient since 2018)

Amazing care. Great service.


StarStarStarStarStar Great Service —    (Patient since 2017)

I'm very happy with the eye care center. I had a problem with one of my eyes and I did not have an appointment. I knew it would probably be difficult to get seen that day but, they somehow got me in there to be seen that day. They are very professional and courteous I would highly recommend them to my friends and colleagues.


StarStarStarStarNo Star Appointments seem to be double booked. I had a... —    (Patient since 2017)

Appointments seem to be double booked. I had an 8:00 am appointment and so did someone else.


StarStarStarStarStar Great service and staff, always feel welcome. ... —    (Patient since 2018)

Great service and staff, always feel welcome. Dr. Chen is very thorough and informative.


StarStarStarStarNo Star I feel the store is pricey compared to other op... —    (Patient since 2018)

I feel the store is pricey compared to other optometry stores.


StarStarStarStarStar Very thorough exam, friendly and caring —    (Patient since 2018)

Very thorough exam, friendly and caring


StarStarStarStarStar Very friendly service, they have the prices inp... —    (Patient since 2018)

Very friendly service, they have the prices inplaun view so you know what you are getting.


StarStarStarStarStar Everyone was wonderful—I didn’t wait long, all ... —    (Patient since 2017)

Everyone was wonderful—I didn’t wait long, all of my questions and concerns were answered or taken care of, and everyone in the office was smiling and helpful!


StarStarStarStarStar Great atmosphere and wonderful service.  —    (Patient since 2018)

Great atmosphere and wonderful service. Dr. Chen is always amazing in the way she engages her clients and explains their current and potential condition of their vision.


StarStarStarStarStar The entire process was easy and I will recommen... —    (Patient since 2018)

The entire process was easy and I will recommend it to others.


StarStarStarStarStar I thought everyone was very nice and prof —    (Patient since 2018)

I thought everyone was very nice and professional


StarStarStarStarStar Staff is very professional and friendly. The d... —    (Patient since 2018)

Staff is very professional and friendly. The doctor works with you with great care and expertise.


StarStarStarStarNo Star Not very happy with the wait time. My appointme... —    (Patient since 2018)

Not very happy with the wait time. My appointment was at 4:15 and I wasn't seen by the doctor until 5pm. I've been coming here since I was a kid and I plan to come back. If I have to wait that long in the future, I might go elsewhere.


StarStarStarStarStar Very detailed to examinations to make sure that... —    (Patient since 2018)

Very detailed to examinations to make sure that they are getting accurate results.


StarStarStarStarStar I've been a coming to this optometrist for year... —    (Patient since 2018)

I've been a coming to this optometrist for years. Before the new doctor came in. I've seen several optometrists over the years and each one very professional, friendly, and personable. It is still the same with this doctor which I've been seeing for two years. I use to live in Centreville and now I live in Winchester. I refuse to change my optometrist for one out this way.


StarStarStarStarStar This was my first visit to the office. Emily wa... —    (Patient since 2018)

This was my first visit to the office. Emily was excellent and able to answer my questions and come up with some solutions to the problems I was having with my contact lenses.


StarNo StarNo StarNo StarNo Star The reason i would not recommend you is becaus... —    (Patient since 2018)

The reason i would not recommend you is because you charge 50.00 to put the pupil distance on the prescription.


StarStarStarStarStar Very nice and professional staff. More expensiv... —    (Patient since 2018)

Very nice and professional staff. More expensive than other places I've been to though.


StarStarStarStarStar Very friendly and fast.Open to all questions.... —    (Patient since 2018)

Very friendly and fast. Open to all questions. Very professional


StarStarStarStarStar Everyone is helpful courteous! —    (Patient since 2018)

Everyone is helpful courteous and a pleasure to deal with. The Doc is a delight!


StarStarStarStarStar It was a "false alarm," it was good to know snscrn —    (Patient since 2018)

While it was a "false alarm,"


StarStarStarStarStar Front desk (very unfriendly) —    (Patient since 2018)

The new front desk receptionist is very unfriendly and almost rude! After being a long time patient with this practice I felt like the receptionist is super rude.


StarStarStarStarStar Dr. Emily is GREAT!!! —    (Patient since 2018)

Dr. Emily is amazing! I love the new look of the office and everyone is so kind and thoughtful. I highly recommend them!


StarStarStarStarStar Dr Chen showed great patience and perseverance —    (Patient since 2017)

Dr Ngo, or is it Chen?, showed great patience and determination to get me fitted with the right contacts. I had RK 25 yrs ago and my eyes are a mess, but she stayed right there until, I believe, we have found a solution to my vision woes. Thank you for your perseverance.


StarStarStarStarStar Fast, pleasant —    (Patient since 2018)

I ike my ophthalmologist, whom I see annually due to glaucoma in the family. But he's super-busy (must book eye exam months in advance), charges for dispensing a written prescription for lenses, and the optician in his office is expensive. So this year when it was time for new glasses, I tried the Herndon Eyecare Center. I stopped in one day and inquired, and was able to make an appointment for an eye exam the next morning! Arriving 15 minutes early, I waited only 5 minutes before I was seen. With the exam and writing up an order for new lenses (I had already bought new frames, simply because I wanted the same ones and the Eyecare Center doesn't carry that brand), I was done within a half hour. And the optometrist was very patient during the "which is better, 1 or 2?" phase. Now I'm looking forward to the new glasses!


StarStarNo StarNo StarNo Star My observation is that the are a high number of... —    (Patient since 2018)

My observation is that the are a high number of employees working in the office but a low number of them are actually taking care of customers .


StarStarStarStarStar Out of towners —    (Patient since 2018)

We had an emergency and were from out of town. We were treated with understanding and care. I am so grateful that the Eyecare Center was there for us and willing to care for my son as though he was a patient of their own.


StarStarStarStarStar Always on time —    (Patient since 2018)

They are always busy, but they move clients through the process orderly and quickly. One of the best doctor's office visits you'll ever have!


StarStarStarStarStar Very good overall but recommended to make a sep... —    (Patient since 2018)

Very good overall but recommended to make a separate appointment for exam with eye dilation. Would have been better if everything was scheduled for same time.


StarStarStarStarStar Very professional, very comforting, very thorou... —    (Patient since 2018)

Very professional, very comforting, very thorough


StarStarStarStarStar Outstanding Eye Center —    (Patient since 2017)

Outstanding opthomological confidence and competence. I am always very relaxed whenever I go there.


StarStarStarStarStar The Staff and the Doctor —    (Patient since 2018)

The Staff and the Doctor are very pleasant.


StarStarStarStarStar The Eyecare Center Optometrist has provided me ... —    (Patient since 2018)

The Eyecare Center Optometrist has provided me with exceptional service. As indicative of their name, eyecare indeed is their expertise. Dr. Monica Taxali was able to provide the diagnosis and a way to control and hopefully fix the eye problem. The staff is very friendly. I highly recommend this Optometrist.


StarStarStarStarNo Star Good experience at the eye care center, doctor ... —    (Patient since 2018)

Good experience at the eye care center, doctor and staff are all polite and professional.


StarStarStarStarStar great experi ence —    (Patient since 2018)

great, friendly doc that did my eye exam staff was helpful picking out frames and lenses


StarStarStarStarStar Needed an appointment right away —    (Patient since 2018)

My young son needed an appointment right away and the staff at The Eyecare Center was so great about trying to schedule us on a Friday afternoon. It turns his allergies were so bad that he was rubbing his eyes and had scratched his cornea on one. Dr. Ngo gave us anitbiotics to clear up the scratch and told us to buy lubricating solution to wash out the pollen whenever we went outside. She also prescribed antihistamine drops to help with the allergies. She was very patient and understanding. My husband and I have been coming to The Eyecare Center for over 15 years and totally trust the staff with our children's eye checks too!


StarStarStarStarStar Very good. We did not need to wait so much.  —    (Patient since 2018)

Very good. We did not need to wait so much.


StarStarStarStarStar On a clearly busy Saturday morning, every membe... —    (Patient since 2018)

On a clearly busy Saturday morning, every member of staff was absolutely pleasant, helpful, and great to work with.


StarStarStarStarStar exceptional service thank you. —    (Patient since 2017)

exceptional service thank you.


StarStarStarStarStar Overdue eye check-up —    (Patient since 2018)

Appointment was on time and Dr. Taxali and Margie were great!


StarStarStarStarStar Very helpful with what I needed, And very prof... —    (Patient since 2018)

Very helpful with what I needed, And very professional with a smile. Made my “difficult day” a much better one!😉😻😊


StarStarStarStarStar . —    (Patient since 2018)

Very efficient-on time for appt and friendly knowledgeable staff!!!!!!!!


StarStarStarStarStar New patient —    (Patient since 2018)

I was able to get an appointment the same day that I called, which is great. The check in was really quick since I was able to fill out the necessary forms online beforehand, and they took my insurance. Everybody was friendly, and the test were super quick. I will definitely keep coming here.


StarStarStarStarStar I have already recommended you all to 2 people.... —    (Patient since 2018)

I have already recommended you all to 2 people. Everyone there is super nice and friendly.


Reply

Thanks you so much!

StarStarStarStarStar Had another great experience at the EyeCare cen... —    (Patient since 2018)

Had another great experience at the EyeCare center. The staff is very pleasant and professional. My wait was minimal from the time I checked in and the exam was thorough and speedy. I have been to a fa number of different eye care providers in the area and this place is the best!


Reply

Thank you so much!

StarStarNo StarNo StarNo Star Very poor service. Liked Dr.. —    (Patient since 2018)

The wait was unacceptable. The range of vision test was given in the hallway with people roaming around and talking. Had to ask the tester to take her phone call away. Very difficult to concentrate under the circumstances. Appointment was at 3:15. Didn't see doctor until 4:10. Waiting room was full to capacity. Didn't get out of office until 5 oclock. Girl started to check us out then walked away.


Reply

Thank you for the feedback as we are always trying to improve our services. I am sorry that you had such an unpleasant visit to our office. I have realized that you are correct and am looking into putting up a wall to make that area much less distracting. We are always trying to reduce wait time for patients, but unfortunately emergencies occur or patients run behind. We try to accommodate each patient and again apologize for any inconvenience.

StarStarStarStarStar Service is friendly - Doctor Ngo is very knowld... —    (Patient since 2017)

Service is friendly - Doctor Ngo is very knowledgeable and explains what she is doing and explains test results clearly.


Reply

Thanks so much for your feedback! We appreciate your review to let us know how we are doing.

StarStarStarStarStar Great service and very attentive to my needs.  —    (Patient since 2018)

Great service and very attentive to my needs.


Reply

Thank you so much for taking the time to review and let us know how we are doing.

StarNo StarNo StarNo StarNo Star  —    (Patient since 2018)

Dr. was very demeaning and made me feel so bad about my eyes, that it was my fault they were so bad, even though my prescription got better. I will never go back to that particular doctor.


Reply

Hello Paige, We are so sorry to hear that you had such an unpleasant visit to our office. We appreciate all your feed back and we will take the appropriate measures to address this issue. Thank you The Eyecare Center

StarStarStarNo StarNo Star Honest Review —    (Patient since 2018)

The office is very nice looking and updated, the staff could be friendlier (especially reception), and I feel like there is a disconnect between the doctor and staff. I wear both glasses and contacts, and on numerous occasions I’ve mentioned I primarily wear glasses due to eye allergies. My last visit, I wasn’t even asked if I wanted new glasses (even though my prescription changed). I was so irritated, I just left.


StarStarStarStarStar Awesome Staff!! —    (Patient since 2017)

The staff were awesome despite power issues with a nasty wind storm. My pupils had to be dilated for my exam and they made sure I was taken care so I would not have to reschedule my medical dilation. Thanks again for a great job despite difficult circumstances!!


StarStarStarStarStar From the time you enter, its very professional,... —    (Patient since 2018)

From the time you enter, its very professional, thorough, knowledgeable and great customer service!


StarStarStarStarStar Professional, caring, and friendly...top notch! —    (Patient since 2018)

Very professional and caring staff. Friendly and courteous. Top notch!


StarStarStarStarStar Very professional service —    (Patient since 2018)

Very professional service


StarStarStarNo StarNo Star Patient dissatisfied with appointment & scheduling —    (Patient since 2018)

I made this appointment specifically for my annual exam and to have my eyes dilated. After the exam, I was told I needed to make another appointment for the dilation and that it wasn't part of this appointment. When I mentioned I specifically asked for this when I made the appointment, I was told I could get the drops, wait 20 minutes for them to dilate, but might have to wait up to 2 hours because they were booked for the rest of the day. No thanks. I made another appointment for the next available opening to see the same doctor instead - TWO MONTHS FROM NOW! I am not a happy camper!! Poor communication and poor rescheduling for follow up even when it was their mistake!


StarStarNo StarNo StarNo Star Appt was at 8am and I didn’t leave until 10:15a... —    (Patient since 2017)

Appt was at 8am and I didn’t leave until 10:15am. I believe I wasn’t seen until 9am. I was asked if I wanted a $30 exam when I already received it just 3 months ago. Eyes didn’t get dilated until 9:20am. Then told it would take another 15 minutes for drops to work before I would see doctor. Suggestion might be to let patient know to block off 2 hours under these circumstances.


StarStarStarStarNo Star It was so helpful having a patient person help ... —    (Patient since 2018)

It was so helpful having a patient person help my son learn how to put contacts in for the first time


StarStarStarStarStar Friendly staff, Dr Ngo is great! —    (Patient since 2017)

Friendly staff, Dr Ngo is great!


StarStarStarStarStar Thirty-seven and counting —    (Patient since 2017)

I have been a patient/customer of the EyeCare Center since before it operated under that name (and was located in Tyson's Corner); about 37 years in total, to date. With the choices available in this area for eye care/optometry services, I have never been tempted to change to any other provider. As long as I'm in the Metro DC area they will remain my provider of choice. They've have consistently earned my loyalty.


StarStarStarStarNo Star the wait time was really bad —    (Patient since 2018)

the wait time was really bad


StarStarStarStarStar Friendly and professional staff and doctors. —    (Patient since 2018)

Friendly and professional staff and doctors.


StarStarStarStarStar I have been going here for years, the staff is ... —    (Patient since 2018)

I have been going here for years, the staff is always very welcoming, friendly and helpful and they make my experience quick and easy!


StarStarStarStarNo Star Dr. Chen and staff were friendly and efficient.... —    (Patient since 2018)

Dr. Chen and staff were friendly and efficient.


StarStarStarStarStar Very pleased with the doctors and office staff.... —    (Patient since 2017)

Very pleased with the doctors and office staff. Efficient process, doctors knowledgable and personable. Appreciate the office staff assistance in selecting new frames. I'll be returning when my next visit is due.


StarStarStarStarStar Dynamite staff! Dr Nog and Mina are 1st rate in... —    (Patient since 2018)

Dynamite staff! Dr Nog and Mina are 1st rate in customer service, and I was pleased with their walking me thru the process and answering all my questions. Overall, a very comfortable and pleasant experience.


StarStarNo StarNo StarNo Star Wonder why this shop "held" my optometry benefi... —    (Patient since 2017)

Wonder why this shop "held" my optometry benefit without my permission? And, is this review for the doctor (who was excellent), or the staff (who was not so excellent). Kind of weird to have a doctor who is friendly, and good be supported by a sales team that struggled. A smile goes a long way to making the incremental sale.


StarStarStarStarStar Great place. Local and awesome. Pls remind pati... —    (Patient since 2017)

Great place. Local and awesome. Pls remind patients to bring their glasses


StarStarStarStarStar You were so nice,caring and understanding that ... —    (Patient since 2017)

You were so nice,caring and understanding that my friend wants to come there


StarStarStarStarNo Star The staff is great but need to really work on t... —    (Patient since 2017)

The staff is great but need to really work on the scheduling and wait times. We waited almost 40 minutes before being seen by the doctor, for an appointment that lasts 5 minutes. Add another optometrist for the busy times or don't schedule that many people. It makes for a very frustrating visit.


StarStarStarStarStar only issue we have to wait 45 mintutes before y... —    (Patient since 2017)

only issue we have to wait 45 minutes before you see doctors


StarStarStarStarStar Long-Time Patients Are Still Satisfied —    (Patient since 2017)

It's easy to make an appointment; ample parking near office; friendly staff at reception and sales; professional team to administer tests, and lots of attractive frames to try. All these make for a very pleasant experience.


StarStarStarStarStar Great Experience! —    (Patient since 2017)

Great Experience! I was so appreciative that they were able to fit me in with an emergency. The Dr. was wonderful and I got the treatment I needed!


StarStarStarStarStar Knowledgeable Optometrist.  —    (Patient since 2017)

Knowledgeable Optometrist.


StarStarStarNo StarNo Star my appointment was at 5:00 and I was not seen u... —    (Patient since 2017)

my appointment was at 5:00 and I was not seen until 5:55 too long a wait time.


StarStarStarStarStar Friendly Service —    (Patient since 2017)

The staff is always professional and caring.


StarStarStarStarStar Dr Emily made the diagnosis but things were not... —    (Patient since 2017)

Dr Emily made the diagnosis but things were not quite right so a few days later she made room on her busy schedule and made it right. She is the best. Ken


StarStarStarStarStar Dr and staff very helpful and everything is exp... —    (Patient since 2017)

Dr and staff very helpful and everything is explained in detail


StarStarStarStarStar Why go anywhere else?? —    (Patient since 2017)

The staff is always friendly and genuinely cares about the patients. They genuinely care about you and your needs. Dr Chen always explains each step of the examination, so you never leave unsatisfied!


StarStarStarStarStar Great service, positive environment awesome people —    (Patient since 2017)

The entire process is easy from scheduling through the appointment and getting the contacts/glasses required. The doctor takes time to listen to your concerns, explain any situations that could impact you and options to move forward. Everyone is very friendly, helpful and makes you feel welcomed. Been coming here for almost 10 years and wouldn't change even when I moved further away. Even when I am running behind because of the toll road when I call they are understanding.


StarStarNo StarNo StarNo Star Wait time and office policy. Wait time was over... —    (Patient since 2017)

Wait time and office policy. Wait time was over an hour to spend about 10 min with the provider. Office policy is that you have to return (and pay another copay) to get your eyes dilated and checked. I asked about length of time for that appt and was told at least an hour. This is the only practice in all my years of seeing an eye doctor that they do not dilate your eyes with your checkup appt. and they then submit to my medical ins. I have NO vision coverage for my medical ins so will not be back for that particular "procedure". It appeared to me that they booked too many appts for that day.


StarStarStarStarNo Star Have to return because Rx doesn't seem right. ... —    (Patient since 2017)

Have to return because Rx doesn't seem right. However, glasses fit well and look nice.


StarStarStarStarStar While I love the digital medical records you ar... —    (Patient since 2017)

While I love the digital medical records you are implementing there hadvto have been a way to transfer existing Info into the new record that was a bit of a drag to do in the office it would have been nice to get a reminder a day before reminding to go online in advance


StarStarStarStarStar My Appointment —    (Patient since 2017)

Any one who can put up with me and still render outstanding opthomological services deserves a top rating.


StarStarStarStarStar Excellent, friendly care with follow up. Ident... —    (Patient since 2017)

Excellent, friendly care with follow up. Identified my medical eye issue on one visit. (also discovered my wife's macular hole which resulted in immediate surgery in time to fix)


StarStarStarStarStar Great service. Doctor and assistants were great... —    (Patient since 2017)

Great service. Doctor and assistants were great. Felt completely at ease.


StarStarStarStarStar Dr. Taxali was very thorough in her examination... —    (Patient since 2017)

Dr. Taxali was very thorough in her examination, in fact more thorough than any previous eye examinations I have ever had (I am 71 years old). She was very professional in providing me the results of her examination and plans going forward.


StarStarStarStarStar Great customer service  —    (Patient since 2017)

Office is very efficient and friendly. Dr. Chen is very personable, caring and professional. Mina helped me choose the right frame for me.


StarStarStarStarStar Good Customer Service. —    (Patient since 2017)

Some how my online appointment was lost but the staff worked to get my husband and I seen without having to reschedule.


StarStarNo StarNo StarNo Star It took longer than I expected for my son to be... —    (Patient since 2017)

It took longer than I expected for my son to be seen by a doctor, I arrived at 4 o'clock with an appointment set at 4:15 pm and I didn't leave there till 6 pm. This appointment took up my whole evening plans.


StarStarStarStarStar Dr. Ngo is great!!! She explains conditions wel... —    (Patient since 2017)

Dr. Ngo is great!!! She explains conditions well.


Reply

Hello Ms. Lutkus, We are glad that you had a pleasant experience at our office. We look forward to seeing you again. -The Eyecare Center

StarStarStarStarStar Very friendly and knowledgeable staff —    (Patient since 2017)

Very friendly and knowledgeable staff


Reply

Hello Ms. Heiner, Thank you for your response. We look forward to seeing you again in the future. -The Eyecare Center

StarStarStarStarStar The physician as well as the young lady who ass... —    (Patient since 2017)

The physician as well as the young lady who assists with new glasses have outstanding customer service.


Reply

Hello Mr. Kalman, We are glad you had a pleasant experience in our office. We look forward to seeing you in the future. -The Eyecare Center

StarStarStarStarStar 👍🏻👍🏻👍🏻👍🏻👍🏻 Good job guys. —    (Patient since 2017)

👍🏻👍🏻👍🏻👍🏻👍🏻 Good job guys.


Reply

Hello Mr. Arora, We enjoyed assisting you and appreciate your feedback. We look forward to seeing you in the future. -The Eyecare Center

StarStarStarStarStar You guys are awesome. Good team work. —    (Patient since 2017)

You guys are awesome. Good team work.


Reply

Hello Aanika, Thank you for your response. We looking forward to seeing you again. -The Eyecare Center

StarStarStarStarNo Star Dr. Ngo is excellent and pleasant to work with.... —    (Patient since 2017)

Dr. Ngo is excellent and pleasant to work with.


Reply

Hello Ms. Zrenda, We appreciate your feedback, and we look forward to seeing you again. -The Eyecare Center

StarStarStarStarStar Appreciated a thorough exam and a good conversa... —    (Patient since 2017)

Appreciated a thorough exam and a good conversation about the findings.


Reply

Hello Mr. Sickels, We enjoyed the opportunity to work with you, and we look forward to seeing you in the future. -The Eyecare Center

StarStarStarStarStar Great place for eye care  —    (Patient since 2017)

Everyone there was very professional and friendly. Through every step of the process from scheduling to exam to glasses-fitting.


Reply

Hello Mr. Srinivasan We are so happy you had a wonderful experience in our office. We look forward to seeing you in the future. -The Eyecare Center