Reviews

Yesterday was my first appointment with Dr. Herzlinger. She is personable and professional, and she answered all my questions thoroughly. She clearly had read information from my last visit and she asked me several follow up questions. She made helpful suggestions and her manner is warm and reassuring. Cindy at the front desk is efficient, helpful, knowledgeable, and friendly. I appreciated the excellent care I received from Dr. Herzlinger and the competent staff at rhe Eye Care Center.

Sep 21, 2019

I was a Walk-In needing to see a doctor. The receptionist helped me immediately and I was treated with care!

Sep 20, 2019

Friendly, professional, service.

Sep 19, 2019

The office team is always supportive and kind with all of my eye care needs and even when there is new staff the service and care does not change.

Sep 18, 2019

Amazing eye doctor and detailed oriented

Sep 13, 2019

Always patient-centered and friendly. I’ve been a patient for over five years and have always had a positive experience.

Sep 13, 2019

Excellent experience from start to finish from entire staff, especially Dr. Herzlinger. Customer service was outstanding. The staff was friendly, courteous and professional. Dr. Herzlinger was very personable and thorough with a great attitude. She provided both competent and attentive care. Highly recommended her and this center for all of your eye care needs.

Sep 8, 2019

Outstanding experience from start to finish from entire staff, especially Dr. Herzlinger. Customer service was excellent in a friendly, courteous and professional environment. Dr. Herzlinger was very personable with a great attitude. She provided both competent and attentive care. Highly recommended her and this center for all of your eye care needs.

Sep 7, 2019

I like the new doctor. Very friendly.

Sep 5, 2019

I received very prompt and efficient service.

Aug 31, 2019

We've been going here for over 15 years because it is convenient. More than that, the staff are friendly and helpful, from testing to selecting new frames to scheduling. They are also willing to match prices with competitors, which makes it more likely that I will continue to go here and refer others.

Aug 15, 2019

The doctor who examined me was very knowledgeable, professional, courteous with a lovely sense of humor The sales associate was also very helpful Receptionists were as well helpful with big smiles on their faces

Aug 13, 2019

The people there are very professional and everyone there knows exactly what they’re doing.

Aug 11, 2019

Virtually no wait area. Professional

Aug 10, 2019

Excellent - very professional, knows and understands the eyeglass product line and the client, Honest at what eyewear looks good on the client and does not side with you just to make you feel good about your choice. They go extra mile to support the client and make the client happy. Very thorough, great reception from the time you enter in until you leave. Front Desk is professional, polite and courteous. A great place to have your exams, purchase your eyewear. Very professional, friendly, knowledgeable, kind, sincere, honest and knows the eyewear products!

Aug 1, 2019

Had a wonderful first experience as a new patient. Very flexible with appointment scheduling and all employees were cordial and helpful. Would recommend this office and team.

Jul 31, 2019

I selected 8 am since it was the first spot of the day because I don’t like to wait. But i sat there for about 20 minutes while a few patients were seen before me. If I am the first appointment and I arrive on time, not sure I understand why I would have to wait?

Jul 28, 2019

Very helpful and friendly staff. Dr. Herzlinger is the new doctor who took the time to review my history and gave me helpful suggestions.

Jul 25, 2019

All of the employees were considerate and very sweet. The doctor spent just the right amount of time with me and explained everything I needed to know in detail. She was sweet and very knowledgeable. I appreciate the extra time she spent reviewing everything I needed to do in order to prevent any further damage to my eyes and sight. I had a wonderful experience and would recommend this office to anyone who wants a caring team assisting them. Thank you!

Jul 22, 2019

Dr. H. was very attentive and communicated concerns clearly and concisely.

Jul 21, 2019

An amazing eye care center. We have been with this practice for over 10 years. I was a bit concerned with the change in physicians a couple of years ago. They handled the transition well. The support staff is friendly and helpful. I also like that they have low turnover and it's always nice to see the familiar faces. Perhaps, the reason I keep going back. Drs.Taxali and Herzlinger are both highly professional and courteous.

Jul 16, 2019

The thorough exam and the detailed explanation of my condition was reassuring. I have been anxious about symptoms, especially with my family history. I believe that the Eyecare Center is providing the best care.

Jul 16, 2019

Always a great and friendly experience here. Never much of a wait, very efficient. Very professional staff always takes their time with your questions.

Jul 14, 2019

great floor team, great eye doctor!

Jul 12, 2019

I have been going to Dr. Cochran for years and today I had an appointment with Dr Herzlinger and I have to say she is amazing. She was thorough and answered all my questions; including that I brought in samples of print of was having problems seeing and she addressed that along with a dry eye problem that no one else (except for the laser surgery place) had ever identified. She is a top-notch professional/Optometrist plus she has the people skills that together make her the very best! I was not that impressed with Dr. Chen a few years ago, but she did not connect with me at all. I felt very rushed.

Jul 11, 2019

Thorough examination with excellent provider.

Jul 11, 2019

Exceptional optometry services from the front desk staff to the optometrist. The prescription is accurate and the doctor clearly explains all medical findings. Also have a fantastic supply of designer frames to fit every occasion and they do a wonderful job fitting them to your face to maximize your vision. Entire staff is very friendly, courteous, attentive and efficient. Highly recommend them for all of your eye care needs!

Jul 8, 2019

Outstanding optometry services from the front desk staff to the optometrist. Entire staff is very friendly, courteous, attentive and efficient. Also have a nice supply of frames and they do a great job in fitting them to your face.

Jul 8, 2019

Showed up on time but still had to wait.

Jul 7, 2019

The eye exam is thorough. There is never a long wait. The doctors and staff are courteous and helpful.

Jul 1, 2019

It was a wonderful experience from start to finish

Jun 30, 2019

Dr Columbia Herzlinger was AWESOME! There was barely a wait, she was so professional, kind, peppy and found my issue immediately!!! I feel so relieved. Love the office atmosphere too.

Jun 27, 2019

Columbia is excellent. I had a problem with the focus in my right eye when the glasses arrived. She took the time to go over everything again and determined I had to have my eye position matched to the lenses.

Jun 27, 2019

Very good service. I was satisfied

Jun 25, 2019

Dr Jarvis was patient, listened to concerns, and I felt a valued customer.

Jun 23, 2019

Very good experience. Staff was timely and efficient. Each exercise was explained thoroughly

Jun 18, 2019

I am long time customer at your office ( more than 15 years ) many faces changed , staff is very unfriendly at all , no smile, may be the 2 young ladies by the front desk were nice , but the tech guy how saw me to do some test was very rude, no smile not welcoming I felt not to stay but I was already wait it for more that 35 Min. it took me over an hour to see the doctor, I use to recommend your office to many of my friend ,all my family comes about your facility ( 6 family member already comes there ) but the visit yesterday was awful and I will start to look for other place, customer service is about 4 out of 10 , the Doctor was nice , after I wait more than one hour I took with her about 10 mint or a little more, she was ok ( this is my first time with her ). to call to office and choose the day due to my day off from work was very difficult to take an appointment fit my time off, , the lady was helping me about me with new glass was very polite and professional , now to make a new galls I have to wait for 2 weeks that is way to much ,it use to be a week and then 10 days and now 2 weeks Why. other eye doctor office like you is about 7 to 10 days max! the tech guy is horrible, he need to learn how to be friendly and put smile in his face, without us he will not have a job

Jun 18, 2019

The front desk was nice . The eye doctor was good too. Just a little bit argumentative

Jun 15, 2019

Dr H & Cindy were the the only ones whose professionalism was beyond reproach. The lady who gave me a quote spoke so loud and i was embarrassed. I had financial issues trying to stick to my coverage, and she didn’t seem to care. Other patients heard it. I wasn't given a chance to even check which glasses to choose in my budget. I will recommend the place because of Dr H & Cindy.

Jun 5, 2019

Friendly welcome by Dr. H, worked very well with Tyler.

Jun 5, 2019

Dr Hertzlinger made me feel at ease, she didn't rush, and she was extremely kind, knowledgeable and helpful.

Jun 2, 2019

Was greeted by multiple associates as I entered. Everyone very pleasant & personable.

May 24, 2019

Friendly service, they take an interest in how to help you.

May 4, 2019

Very nice, professional staff - also very efficient! I enjoyed meeting Dr. Herzlinger - she has a bright personality and provided much information at my exam - I had no questions!

May 3, 2019

My last visit was excellent. Everyone in the office was friendly, helpful, and very professional. The Dr was perhaps the best I have ever had. She was thorough, open, direct, and clearly extremely knowledgeable.

May 1, 2019

Friendly, efficient, on time, quality care.

Apr 27, 2019

Very friendly staff and one thing that I appreciate is the doc was on time Always a posititve experience!!!!!!!!!!

Apr 27, 2019

Very friendly and highly efficient service from check in to appointment/exam to fitting. All very good.

Apr 26, 2019

emphasis on upselling products and services

Apr 24, 2019

Very knowledgeable and friendly staff.

Apr 18, 2019

Very good people and the best customer service

Apr 18, 2019

It is my pleasure to stay with you for more than fifteen years every time receiving a better service

Apr 15, 2019

Dr Taxali and the technician were very professional and seemed to care about my well being.

Apr 15, 2019

Very friendly and professional admin staff. OD was extremely thorough.

Apr 12, 2019

Great staff, great atmosphere, great glasses selection!

Apr 9, 2019

Staff was very friendly and helpful!!! Specially lady at the desk and most of lady who helped Glass fitting and styling pick she was so Patient and kind the most to genuine person I ever met!!! Hey totally recommend two friends and family !!!

Apr 9, 2019

professional, timely, patience shown client (me) in electric scooter, making observations harder

Apr 7, 2019

Not only close to my home but they do a great job for caring for my eyes. Thank you for your service to our community.

Apr 4, 2019

Optometrist and office staff are courteous and nice. My only negative is that of an insurance issue. I have no vision insurance - pay out of pocket. I would like to get dilation done in same visit but they have me return for it because that part is a procedure covered with medical. Wish it could all be done on the same day.

Apr 3, 2019

I have been going for years. Usually it's easy to schedule appointments and all of the optometrists and staff are friendly, professional and helpful.

Mar 31, 2019

Tight space in exam room for a person with a cane.

Mar 30, 2019

Friendly staff who are very helpful!

Mar 29, 2019

Everyone was friendly and efficient. Also the staff and doctor seemed very interested in doing their very best for me and I didn't really come in with any complaints just a regular check up.

Mar 16, 2019

Excellent doc, friendly and professional staff, excellent service.

Mar 14, 2019

They were very kind and had sweet spirits. It was my first time having to get my eyes checked for glasses and they made everything so comfortable and I was in and out within 30 mins.

Mar 14, 2019

Friendly and experieced staff, appointments that fit my schedule, good office loction - can't really think of anything that could be improved.

Mar 13, 2019

Offered alternative pricing for my high deductible health care plan. Very nice of them to do that.

Mar 10, 2019

Dr Herzinger was attentive and sincere. I can tell that she loves her job and does it well!

Mar 9, 2019

Everyone was really nice!

Mar 9, 2019

Thank you for your professionalism!

Mar 8, 2019

The best Optometrist around.... I moved to DC but still make the drive to Herndon because I like them so much. Very friendly staff and great pricing... 10/10

Mar 5, 2019

Their staff are very attentive and professional.

Mar 3, 2019

The doctor was awesome! Front desk staff’s customer service attitude changed when I chose not to get new glasses and only wanted to order 3 months of contacts. She went from courteous to abrupt and cold & seemed very annoyed that I wasn’t purchasing more. Otherwise, I’d rate a 10/10 since the tech and doctor were great!!

Mar 2, 2019

Everyone was very nice and the doctor was great with my son.

Feb 28, 2019

Nice office staff, easy to make appointments. Only issue is that there is almost always a wait of at least 20-25 min before I get called back.

Feb 24, 2019

Excellent. The Practice Manager Rosa was wonderful. I finally got back in there just to pick up a different kind of contact b/c the new ones I had started wearing last November we’re not working for me at all. They didn’t just hand them to me and send me on my way. Rosa took me back, listened to my problem with the ones I was currently wearing, gave me awesome suggestions, had the doctor check them and this was all without an appointment. Wow! Truly appreciated!!!

Feb 23, 2019

We have been happy customers for more than 20 years. We love the friendly staff, ease of scheduling, appealing selection of both regular and sunglasses, and can highly recommend this office. We have good insurance and options, and still wouldn't dream of going anywhere else.

Feb 22, 2019

Great group of people. It was a snow day and they called me to inform me my 5:15 pm appt. needs to be rescheduled. Well - we rescheduled to 1:00 pm and they managed to help all the patients and called/rescheduled all those impacted by the storm.

Feb 21, 2019

I was impressed by the staff who all were very welcoming, courteous and professional. The office is modern, clean and well equipped and comfortable and organized. The service regarding appointments were on time. The O D professional I met was excellent and exceptionally professional.

Feb 15, 2019

Convenient hours, friendly staff, competent, I noticed a change from the past where it was kind of pushy on buying glasses it is now more informative which is a nice change that I appreciate. The one thing I didn't like is being asked for my driver's license to scan and keep. With all the identity theft and stuff I choose to give as little information as possible and stick to what is truly needed.

Feb 6, 2019

Dr Toxali is a wonderful optometrist. She really cares about her patients.

Feb 5, 2019

I was greeted when I first arrived and was seen by the eye dr on time as scheculed. The eye dr listened and provided multiple recommendations.

Feb 2, 2019

I was charged $45 and nothing was done. I went to get my contact lense check up for my left eye as I had a cataract surgery done on my right. The dr did not ask me about my visit and wrote a prescription. I had my lense on the whole time so it was basically a waste of time and money. I was asked to make another appt

Jan 29, 2019

Dr. Jarvis was wonderful in explaining what was going on with my eyes. Very thorough and kind.

Jan 29, 2019

Dr Chen is outstanding, as is all the staff here. She is very knowledgeable and explains things well. I have complete trust in her.

Jan 16, 2019

Excellent experience - Professional Staff

Jan 10, 2019

I've been coming here for years, and it always seems like there is a new doctor every time I go. This time I was hesitant after seeing my appointment was with yet another new doctor, but I'm glad I did. Of all the Docs I've seen here, Dr. Jarvis is my favorite. She was very thorough and explained everything in great detail. She spent more time with me than any other doctor had in the past, so I didn't feel rushed. Let's just hope she stays around long enough for me to see her again.

Jan 10, 2019

Administration and eye exam from Dr. Chen was very efficient.

Jan 9, 2019

Dr. Emily is wonderful. I love her bubbly personality and she's very up to date on all the latest information in the optometry world.

Jan 5, 2019

Stopped in just to see if I wanted to consider changing from my usual eyecare provider and found the staff to be very helpful and the location to have a very good selection of eyewear. I made an appointment to update my prescription the next day and I really enjoyed both the appointment and the information I learned (and I've been seeing optometrists for 40 years). I wound up ordering two pair of glasses and I recommend The Eyecare Center Optometrist.

Dec 23, 2018

I have been very pleased buy the team and service with the Eyecare Center.

Dec 17, 2018

First time I met Dr. Emily Ngo, she was very smart and quick to test my eyes, as well as recommended me to another doctor for my cataract issues. I would recommend her for all of my friends as well as my family.

Dec 15, 2018

Office staff are very courteous and professional. Space is cramped as they have the eyeglass displays up front; very crowded when I arrived so no seats available. Appt started 15 minutes late; would have been nice to know they were running behind when I checked in.

Dec 13, 2018

Really appreciate the flexibility. I got poked in the eye with a tree branch. I called the Eyecare Center and they explained that they were fully booked for the day but that they would squeeze me in between appointments. I showed up and they were waiting for me. I was seen by the doctor within 20 minutes of arrival. The care was spot on as always.

Dec 13, 2018

I received a warm welcome when I walked in and multiple people came to assist me when I was looking at glasses. I had a very good experience!

Dec 7, 2018

Dr Emily is great. I enjoyed our exchange and discussion

Dec 5, 2018

Knowledgeable advice about dermatological conditions affecting eye care

Dec 2, 2018

Everyone there is great, but I miss Margie.

Nov 15, 2018

Unclear billing. It should be made clear to clients how much they will be expected to pay, and if additional service is pushed by staff during the visit, that service should be clearly specified as being an additional fee. I rarely wear contacts, only 10-20 times a year, and I made it clear to the staff as well as the doctor that i did not need any additional contacts. The doctor insisted after my normal eye exam for my glasses that I try on my contacts so I did, and I was then charged $100 for a contacts exam. I did not want or need an exam for contacts when I do not wear them often and I have no plan to order more as I already have boxes of contacts which are working well for me and will last me well over a year. I was not told that it would be an additional charge and only found out it would cost me $100 at the time I was checking out. After 4 years of choosing the eyecare center, I will not be returning here for exams or glasses in the future.

Nov 12, 2018

Poor customer service. Current employees have attitude issues - arrogant and not professional, and rude. Use old technologies. Had my eye exam there, but after the experience, have decided to go somewhere else for my glasses.

Nov 10, 2018

Awesome customer service.

Nov 6, 2018

Optometrist is very pleasant and efficient, but the sales process of acquiring new glasses feels very much an overt up sell.

Nov 3, 2018

We absolutely love Dr. Ngo Chen. She's thorough and personable. I was disappointed at the upsell when picking glasses. When I mentioned I wasn't looking to spend much for reading glasses, I was not offered any of the discount frames. I've seen them out on display in the past and they have been pointed out as an option, but not this time. In the future may take the prescription and look at Costco for frames.

Nov 1, 2018

I made an appointment for 3:15, and arrived 5 minutes early to my eye exam. I did not have the "pre-test" portion until 3:45ish and did not see the doctor until around 4:15. What is the point of an appointment if I am seen no where near the time schedule. I can understand waiting a little bit to be seen, but over an hour should be ridiculous with an appointment. The doctor was very nice and helpful.

Oct 30, 2018

The staff is just fantastic and keeps getting better! My most recent visit was especially great - detailed explanations, lots of questions asked, and genuine concern. Highly recommend coming here

Oct 26, 2018

The doctors and service was great and they helped me pick out the frames I wanted.

Oct 25, 2018

The staff was very efficient and courteous. The eyewear expert Mina was so good in choosing my glasses. She knew what frame fit my face, the color that goes well and she was so efficient it took no time at all. Highly recommend this practice.

Oct 23, 2018

Absolutely very professional

Oct 19, 2018

Very impressive! I am very pleased with the service of the staff - prompt, courteous, and knowledgeable. Thank you for a great service!

Oct 19, 2018

Everyone at the Herndon Eye Center is just outstanding. It is just a pleasure to go there and have my eyes checked and glasses fitted.

Oct 17, 2018

The Eye Care Center doctors and personnel in Franklin Farm Center are extremely professional and helpful. They have a good selection of glasses and their turn around time for a new pair or contacts is outstanding.

Oct 17, 2018

Except for the price of lenses and glasses I'm satisfied.

Oct 4, 2018

I really like Dr. Chen and appreciate her care; however, the rest of the experience is so-so. Too much WAITING in my opinion and then I couldn't even get to order glasses because there weren't enough people to help. I ended up leaving since I had already been there an hour.

Oct 3, 2018

The exam and eye glass service are reliably good. The staff really know how to maximize insurance benefits. That said, for this particular appointment I checked in about 10 minutes before my 1pm appointment. At about 1:05, another patient arrived and stated he had a 1:30 appointment and joked that he was a bit early. He was seen by the eye tech and the doctor before I was! Not cool!

Oct 2, 2018

Amazing doctor and very knowledgeable staff with friendly atmosphere!

Sep 28, 2018

The doctor was so nice, and I love her energy. She seems to love her job, and in general talking about ophthalmology. The sales woman who helped me select my frames was very patient with me. The only complaint I would have would be one of the techs who was less personable than the rest, and very limited in his interaction. (made me feel like just another number/patient)

Sep 27, 2018

Doctors excellent - but disappointed with front office. The minute I said we are not interested in buying glasses and asked for prescription - she said the person at front desk can take care of it. And the person at front desk is all about collecting money - never gave me the prescription as that is not their priority seems like. Had to go back to get the prescription from them. Will visit for doctor only, will not buy glasses from them even if insurance covers it if they have this kind of attitude toward the customers.

Sep 19, 2018

Experience comfortable and pleasant. Courtesy extended by all and is genuinely appreciated.

Sep 18, 2018

Dr. Ngo is wonderful. She has "seen" me through 3 eye emergencies to date. I appreciate that she gets me in right away and takes action.

Sep 17, 2018

Great Doctor, friendly Staff and relax environment Thank you all

Sep 13, 2018

It was great opportunity again to have appointment with your doctor and your staff , they all are very nice and willingly helpful ,

Sep 10, 2018

Very good, excellent service specially contact lense trial

Sep 10, 2018

Friendly staff and excellent service.

Sep 9, 2018

The visit was great. Very happy.

Sep 8, 2018

Everyone is super friendly.

Sep 8, 2018

Dr. Chen and her staff do a wonderful job!

Sep 2, 2018

I've been coming here for years. When the previous optometrist retired, I started seeing Dr. Ngo. Same quality care, friendliness, caring, and very professional. They both were always spending time with you always asking questions and willing to answer questions. I used to live in Centreville and moved out towards Winchester. I refused to change optometrist. I'll spend the hour on the road. It's just once a year.

Aug 31, 2018

Dr. Emily NGO is the best!!!!! Super cool and friendly. The staff here is awesome too. They’ve also got the best office Manager.

Aug 31, 2018

The technician and doctor were both very personable and thorough.

Aug 30, 2018

Love Dr. Emily! Very competent, kind, enthusiastic, speedy, and definitely recommended.

Aug 22, 2018

Friendly staff, great customer service and genuine recommendations.

Aug 22, 2018

I have been a patient for over a decade. Dr. Taxali is new so it was my first time seeing her. She is a very dedicated dr. I appreciated how she explained everything.

Aug 20, 2018

Amazing care. Great service.

Aug 18, 2018

I'm very happy with the eye care center. I had a problem with one of my eyes and I did not have an appointment. I knew it would probably be difficult to get seen that day but, they somehow got me in there to be seen that day. They are very professional and courteous I would highly recommend them to my friends and colleagues.

Aug 16, 2018

Appointments seem to be double booked. I had an 8:00 am appointment and so did someone else.

Aug 14, 2018

Great service and staff, always feel welcome. Dr. Chen is very thorough and informative.

Aug 7, 2018

I feel the store is pricey compared to other optometry stores.

Aug 6, 2018

Very thorough exam, friendly and caring

Aug 3, 2018

Very friendly service, they have the prices inplaun view so you know what you are getting.

Aug 2, 2018

Everyone was wonderful—I didn’t wait long, all of my questions and concerns were answered or taken care of, and everyone in the office was smiling and helpful!

Jul 24, 2018

Great atmosphere and wonderful service. Dr. Chen is always amazing in the way she engages her clients and explains their current and potential condition of their vision.

Jul 23, 2018

The entire process was easy and I will recommend it to others.

Jul 21, 2018

I thought everyone was very nice and professional

Jul 19, 2018

Staff is very professional and friendly. The doctor works with you with great care and expertise.

Jul 13, 2018

Not very happy with the wait time. My appointment was at 4:15 and I wasn't seen by the doctor until 5pm. I've been coming here since I was a kid and I plan to come back. If I have to wait that long in the future, I might go elsewhere.

Jul 12, 2018

Very detailed to examinations to make sure that they are getting accurate results.

Jul 11, 2018

I've been a coming to this optometrist for years. Before the new doctor came in. I've seen several optometrists over the years and each one very professional, friendly, and personable. It is still the same with this doctor which I've been seeing for two years. I use to live in Centreville and now I live in Winchester. I refuse to change my optometrist for one out this way.

Jul 9, 2018

This was my first visit to the office. Emily was excellent and able to answer my questions and come up with some solutions to the problems I was having with my contact lenses.

Jul 5, 2018

The reason i would not recommend you is because you charge 50.00 to put the pupil distance on the prescription.

Jun 30, 2018

Very nice and professional staff. More expensive than other places I've been to though.

Jun 27, 2018

Very friendly and fast. Open to all questions. Very professional

Jun 26, 2018

Everyone is helpful courteous and a pleasure to deal with. The Doc is a delight!

Jun 22, 2018

While it was a "false alarm,"

Jun 22, 2018

The new front desk receptionist is very unfriendly and almost rude! After being a long time patient with this practice I felt like the receptionist is super rude.

Jun 22, 2018

Dr. Emily is amazing! I love the new look of the office and everyone is so kind and thoughtful. I highly recommend them!

Jun 17, 2018

Dr Ngo, or is it Chen?, showed great patience and determination to get me fitted with the right contacts. I had RK 25 yrs ago and my eyes are a mess, but she stayed right there until, I believe, we have found a solution to my vision woes. Thank you for your perseverance.

Jun 16, 2018

I ike my ophthalmologist, whom I see annually due to glaucoma in the family. But he's super-busy (must book eye exam months in advance), charges for dispensing a written prescription for lenses, and the optician in his office is expensive. So this year when it was time for new glasses, I tried the Herndon Eyecare Center. I stopped in one day and inquired, and was able to make an appointment for an eye exam the next morning! Arriving 15 minutes early, I waited only 5 minutes before I was seen. With the exam and writing up an order for new lenses (I had already bought new frames, simply because I wanted the same ones and the Eyecare Center doesn't carry that brand), I was done within a half hour. And the optometrist was very patient during the "which is better, 1 or 2?" phase. Now I'm looking forward to the new glasses!

Jun 14, 2018

My observation is that the are a high number of employees working in the office but a low number of them are actually taking care of customers .

Jun 10, 2018

We had an emergency and were from out of town. We were treated with understanding and care. I am so grateful that the Eyecare Center was there for us and willing to care for my son as though he was a patient of their own.

Jun 9, 2018

They are always busy, but they move clients through the process orderly and quickly. One of the best doctor's office visits you'll ever have!

Jun 3, 2018

Very good overall but recommended to make a separate appointment for exam with eye dilation. Would have been better if everything was scheduled for same time.

Jun 1, 2018

Very professional, very comforting, very thorough

May 23, 2018

Outstanding opthomological confidence and competence. I am always very relaxed whenever I go there.

May 17, 2018

The Staff and the Doctor are very pleasant.

May 15, 2018

The Eyecare Center Optometrist has provided me with exceptional service. As indicative of their name, eyecare indeed is their expertise. Dr. Monica Taxali was able to provide the diagnosis and a way to control and hopefully fix the eye problem. The staff is very friendly. I highly recommend this Optometrist.

May 11, 2018

Good experience at the eye care center, doctor and staff are all polite and professional.

May 9, 2018

great, friendly doc that did my eye exam staff was helpful picking out frames and lenses

May 6, 2018

My young son needed an appointment right away and the staff at The Eyecare Center was so great about trying to schedule us on a Friday afternoon. It turns his allergies were so bad that he was rubbing his eyes and had scratched his cornea on one. Dr. Ngo gave us anitbiotics to clear up the scratch and told us to buy lubricating solution to wash out the pollen whenever we went outside. She also prescribed antihistamine drops to help with the allergies. She was very patient and understanding. My husband and I have been coming to The Eyecare Center for over 15 years and totally trust the staff with our children's eye checks too!

May 6, 2018

Very good. We did not need to wait so much.

May 6, 2018

On a clearly busy Saturday morning, every member of staff was absolutely pleasant, helpful, and great to work with.

May 6, 2018

exceptional service thank you.

May 6, 2018

Appointment was on time and Dr. Taxali and Margie were great!

May 3, 2018

Very helpful with what I needed, And very professional with a smile. Made my “difficult day” a much better one!😉😻😊

May 1, 2018

Very efficient-on time for appt and friendly knowledgeable staff!!!!!!!!

Apr 27, 2018

I was able to get an appointment the same day that I called, which is great. The check in was really quick since I was able to fill out the necessary forms online beforehand, and they took my insurance. Everybody was friendly, and the test were super quick. I will definitely keep coming here.

Apr 12, 2018

I have already recommended you all to 2 people. Everyone there is super nice and friendly.

Apr 8, 2018

Had another great experience at the EyeCare center. The staff is very pleasant and professional. My wait was minimal from the time I checked in and the exam was thorough and speedy. I have been to a fa number of different eye care providers in the area and this place is the best!

Apr 4, 2018

The wait was unacceptable. The range of vision test was given in the hallway with people roaming around and talking. Had to ask the tester to take her phone call away. Very difficult to concentrate under the circumstances. Appointment was at 3:15. Didn't see doctor until 4:10. Waiting room was full to capacity. Didn't get out of office until 5 oclock. Girl started to check us out then walked away.

Mar 29, 2018

Service is friendly - Doctor Ngo is very knowledgeable and explains what she is doing and explains test results clearly.

Mar 24, 2018

Great service and very attentive to my needs.

Mar 16, 2018

Dr. was very demeaning and made me feel so bad about my eyes, that it was my fault they were so bad, even though my prescription got better. I will never go back to that particular doctor.

Mar 15, 2018

The office is very nice looking and updated, the staff could be friendlier (especially reception), and I feel like there is a disconnect between the doctor and staff. I wear both glasses and contacts, and on numerous occasions I’ve mentioned I primarily wear glasses due to eye allergies. My last visit, I wasn’t even asked if I wanted new glasses (even though my prescription changed). I was so irritated, I just left.

Mar 14, 2018

The staff were awesome despite power issues with a nasty wind storm. My pupils had to be dilated for my exam and they made sure I was taken care so I would not have to reschedule my medical dilation. Thanks again for a great job despite difficult circumstances!!

Mar 5, 2018

From the time you enter, its very professional, thorough, knowledgeable and great customer service!

Feb 28, 2018

Very professional and caring staff. Friendly and courteous. Top notch!

Feb 25, 2018

Very professional service

Feb 24, 2018

I made this appointment specifically for my annual exam and to have my eyes dilated. After the exam, I was told I needed to make another appointment for the dilation and that it wasn't part of this appointment. When I mentioned I specifically asked for this when I made the appointment, I was told I could get the drops, wait 20 minutes for them to dilate, but might have to wait up to 2 hours because they were booked for the rest of the day. No thanks. I made another appointment for the next available opening to see the same doctor instead - TWO MONTHS FROM NOW! I am not a happy camper!! Poor communication and poor rescheduling for follow up even when it was their mistake!

Feb 22, 2018

Appt was at 8am and I didn’t leave until 10:15am. I believe I wasn’t seen until 9am. I was asked if I wanted a $30 exam when I already received it just 3 months ago. Eyes didn’t get dilated until 9:20am. Then told it would take another 15 minutes for drops to work before I would see doctor. Suggestion might be to let patient know to block off 2 hours under these circumstances.

Feb 18, 2018

It was so helpful having a patient person help my son learn how to put contacts in for the first time

Feb 14, 2018

Friendly staff, Dr Ngo is great!

Feb 10, 2018

I have been a patient/customer of the EyeCare Center since before it operated under that name (and was located in Tyson's Corner); about 37 years in total, to date. With the choices available in this area for eye care/optometry services, I have never been tempted to change to any other provider. As long as I'm in the Metro DC area they will remain my provider of choice. They've have consistently earned my loyalty.

Feb 8, 2018

the wait time was really bad

Jan 31, 2018

Friendly and professional staff and doctors.

Jan 31, 2018

I have been going here for years, the staff is always very welcoming, friendly and helpful and they make my experience quick and easy!

Jan 25, 2018

Dr. Chen and staff were friendly and efficient.

Jan 23, 2018

Very pleased with the doctors and office staff. Efficient process, doctors knowledgable and personable. Appreciate the office staff assistance in selecting new frames. I'll be returning when my next visit is due.

Jan 16, 2018

Dynamite staff! Dr Nog and Mina are 1st rate in customer service, and I was pleased with their walking me thru the process and answering all my questions. Overall, a very comfortable and pleasant experience.

Jan 13, 2018

Wonder why this shop "held" my optometry benefit without my permission? And, is this review for the doctor (who was excellent), or the staff (who was not so excellent). Kind of weird to have a doctor who is friendly, and good be supported by a sales team that struggled. A smile goes a long way to making the incremental sale.

Dec 31, 2017

Great place. Local and awesome. Pls remind patients to bring their glasses

Dec 16, 2017

You were so nice,caring and understanding that my friend wants to come there

Dec 13, 2017

The staff is great but need to really work on the scheduling and wait times. We waited almost 40 minutes before being seen by the doctor, for an appointment that lasts 5 minutes. Add another optometrist for the busy times or don't schedule that many people. It makes for a very frustrating visit.

Dec 13, 2017

only issue we have to wait 45 minutes before you see doctors

Dec 7, 2017

It's easy to make an appointment; ample parking near office; friendly staff at reception and sales; professional team to administer tests, and lots of attractive frames to try. All these make for a very pleasant experience.

Dec 7, 2017

Great Experience! I was so appreciative that they were able to fit me in with an emergency. The Dr. was wonderful and I got the treatment I needed!

Dec 6, 2017

Knowledgeable Optometrist.

Dec 6, 2017

my appointment was at 5:00 and I was not seen until 5:55 too long a wait time.

Dec 6, 2017

The staff is always professional and caring.

Dec 2, 2017

Dr Emily made the diagnosis but things were not quite right so a few days later she made room on her busy schedule and made it right. She is the best. Ken

Dec 1, 2017

Dr and staff very helpful and everything is explained in detail

Dec 1, 2017

The staff is always friendly and genuinely cares about the patients. They genuinely care about you and your needs. Dr Chen always explains each step of the examination, so you never leave unsatisfied!

Nov 29, 2017

The entire process is easy from scheduling through the appointment and getting the contacts/glasses required. The doctor takes time to listen to your concerns, explain any situations that could impact you and options to move forward. Everyone is very friendly, helpful and makes you feel welcomed. Been coming here for almost 10 years and wouldn't change even when I moved further away. Even when I am running behind because of the toll road when I call they are understanding.

Nov 28, 2017

Wait time and office policy. Wait time was over an hour to spend about 10 min with the provider. Office policy is that you have to return (and pay another copay) to get your eyes dilated and checked. I asked about length of time for that appt and was told at least an hour. This is the only practice in all my years of seeing an eye doctor that they do not dilate your eyes with your checkup appt. and they then submit to my medical ins. I have NO vision coverage for my medical ins so will not be back for that particular "procedure". It appeared to me that they booked too many appts for that day.

Nov 26, 2017

Have to return because Rx doesn't seem right. However, glasses fit well and look nice.

Nov 20, 2017

While I love the digital medical records you are implementing there hadvto have been a way to transfer existing Info into the new record that was a bit of a drag to do in the office it would have been nice to get a reminder a day before reminding to go online in advance

Nov 17, 2017

Any one who can put up with me and still render outstanding opthomological services deserves a top rating.

Nov 16, 2017

Excellent, friendly care with follow up. Identified my medical eye issue on one visit. (also discovered my wife's macular hole which resulted in immediate surgery in time to fix)

Nov 16, 2017

Great service. Doctor and assistants were great. Felt completely at ease.

Nov 12, 2017

Dr. Taxali was very thorough in her examination, in fact more thorough than any previous eye examinations I have ever had (I am 71 years old). She was very professional in providing me the results of her examination and plans going forward.

Nov 2, 2017

Office is very efficient and friendly. Dr. Chen is very personable, caring and professional. Mina helped me choose the right frame for me.

Nov 1, 2017

Some how my online appointment was lost but the staff worked to get my husband and I seen without having to reschedule.

Oct 28, 2017

It took longer than I expected for my son to be seen by a doctor, I arrived at 4 o'clock with an appointment set at 4:15 pm and I didn't leave there till 6 pm. This appointment took up my whole evening plans.

Oct 27, 2017

Dr. Ngo is great!!! She explains conditions well.

Oct 24, 2017

Very friendly and knowledgeable staff

Oct 22, 2017

The physician as well as the young lady who assists with new glasses have outstanding customer service.

Oct 18, 2017

👍🏻👍🏻👍🏻👍🏻👍🏻 Good job guys.

Oct 16, 2017

You guys are awesome. Good team work.

Oct 16, 2017

Dr. Ngo is excellent and pleasant to work with.

Oct 12, 2017

Appreciated a thorough exam and a good conversation about the findings.

Oct 12, 2017

Everyone there was very professional and friendly. Through every step of the process from scheduling to exam to glasses-fitting.

Oct 11, 2017