The Eye Care Center Optometrist
The Eyecare Center
167
Reviews
Address:
13320H Franklin Farm Road
Herndon
,
Virginia
20171
Phone:
703-481-5600
Fax:
703-437-4137
Email:
Hours:
Monday & Friday 8am-4pm Tuesday-Thursday 10am-7:30pm Saturday 8am-2pm
Web:
Reviews
Everyone was friendly and efficient. Also the s... — Christine S.
(Patient since Thu Mar 14 00:00:00 MDT 2019)
Everyone was friendly and efficient. Also the staff and doctor seemed very interested in doing their very best for me and I didn't really come in with any complaints just a regular check up.
Mar 16, 2019
Excellent doc, friendly and professional staff,... — Mahkameh A.
(Patient since Sat Feb 10 00:00:00 MST 2018)
Excellent doc, friendly and professional staff, excellent service.
Mar 14, 2019
They were very kind and had sweet spirits. It w... — Stefanie W.
(Patient since Wed Mar 13 00:00:00 MDT 2019)
They were very kind and had sweet spirits. It was my first time having to get my eyes checked for glasses and they made everything so comfortable and I was in and out within 30 mins.
Mar 14, 2019
Friendly and experieced staff, appointments tha... — Paul C.
(Patient since Fri Apr 06 00:00:00 MDT 2018)
Friendly and experieced staff, appointments that fit my schedule, good office loction - can't really think of anything that could be improved.
Mar 13, 2019
Offered alternative pricing for my high deducti... — Stephen J.
(Patient since Sat Mar 09 00:00:00 MST 2019)
Offered alternative pricing for my high deductible health care plan. Very nice of them to do that.
Mar 10, 2019
Dr Herzinger was attentive and sincere. I can t... — Katherine N.
(Patient since Fri Mar 08 00:00:00 MST 2019)
Dr Herzinger was attentive and sincere. I can tell that she loves her job and does it well!
Mar 9, 2019
Everyone was really nice! — Michelle F.
(Patient since Fri Mar 08 00:00:00 MST 2019)
Everyone was really nice!
Mar 9, 2019
Thank you for your professionalism! — Lana L.
(Patient since Thu Mar 07 00:00:00 MST 2019)
Thank you for your professionalism!
Mar 8, 2019
The best Optometrist around.... I moved to DC b... — Michael D.
(Patient since Sat Feb 03 00:00:00 MST 2018)
The best Optometrist around.... I moved to DC but still make the drive to Herndon because I like them so much. Very friendly staff and great pricing... 10/10
Mar 5, 2019
Their staff are very attentive and professional... — Lilian K.
(Patient since Tue Dec 26 00:00:00 MST 2017)
Their staff are very attentive and professional.
Mar 3, 2019
The doctor was awesome! Front desk staff’s cust... — Jennifer C.
(Patient since Wed Jan 03 00:00:00 MST 2018)
The doctor was awesome! Front desk staff’s customer service attitude changed when I chose not to get new glasses and only wanted to order 3 months of contacts. She went from courteous to abrupt and cold & seemed very annoyed that I wasn’t purchasing more. Otherwise, I’d rate a 10/10 since the tech and doctor were great!!
Mar 2, 2019
Everyone was very nice and the doctor was great... — Jessica M.
(Patient since Wed Feb 27 00:00:00 MST 2019)
Everyone was very nice and the doctor was great with my son.
Feb 28, 2019
Nice office staff, easy to make appointments. O... — Shalini R.
(Patient since Mon Feb 19 00:00:00 MST 2018)
Nice office staff, easy to make appointments. Only issue is that there is almost always a wait of at least 20-25 min before I get called back.
Feb 24, 2019
Excellent. The Practice Manager Rosa was wonder... — Emilie D.
(Patient since Wed Nov 08 00:00:00 MST 2017)
Excellent. The Practice Manager Rosa was wonderful. I finally got back in there just to pick up a different kind of contact b/c the new ones I had started wearing last November we’re not working for me at all. They didn’t just hand them to me and send me on my way. Rosa took me back, listened to my problem with the ones I was currently wearing, gave me awesome suggestions, had the doctor check them and this was all without an appointment. Wow! Truly appreciated!!!
Feb 23, 2019
— Cynthia M.
(Patient since Wed Dec 06 00:00:00 MST 2017)
We have been happy customers for more than 20 years. We love the friendly staff, ease of scheduling, appealing selection of both regular and sunglasses, and can highly recommend this office. We have good insurance and options, and still wouldn't dream of going anywhere else.
Feb 22, 2019
Great group of people — Christopher D.
(Patient since Wed Dec 12 00:00:00 MST 2018)
Great group of people. It was a snow day and they called me to inform me my 5:15 pm appt. needs to be rescheduled. Well - we rescheduled to 1:00 pm and they managed to help all the patients and called/rescheduled all those impacted by the storm.
Feb 21, 2019
Reply
I was impressed by the staff who all were very ... — Gerald C.
(Patient since Thu Feb 14 00:00:00 MST 2019)
I was impressed by the staff who all were very welcoming, courteous and professional. The office is modern, clean and well equipped and comfortable and organized. The service regarding appointments were on time. The O D professional I met was excellent and exceptionally professional.
Feb 15, 2019
Convenient hours, friendly staff, competent, I ... — Judy N.
(Patient since Mon Feb 05 00:00:00 MST 2018)
Convenient hours, friendly staff, competent, I noticed a change from the past where it was kind of pushy on buying glasses it is now more informative which is a nice change that I appreciate. The one thing I didn't like is being asked for my driver's license to scan and keep. With all the identity theft and stuff I choose to give as little information as possible and stick to what is truly needed.
Feb 6, 2019
Dr Toxali is a wonderful optometrist. She real... — Angela F.
(Patient since Sat Aug 18 00:00:00 MDT 2018)
Dr Toxali is a wonderful optometrist. She really cares about her patients.
Feb 5, 2019
I was greeted when I first arrived and was seen... — Sherrie C.
(Patient since Mon Dec 04 00:00:00 MST 2017)
I was greeted when I first arrived and was seen by the eye dr on time as scheculed. The eye dr listened and provided multiple recommendations.
Feb 2, 2019
I was charged $45 and nothing was done. I went ... — Devibala G.
(Patient since Mon Oct 01 00:00:00 MDT 2018)
I was charged $45 and nothing was done. I went to get my contact lense check up for my left eye as I had a cataract surgery done on my right. The dr did not ask me about my visit and wrote a prescription. I had my lense on the whole time so it was basically a waste of time and money. I was asked to make another appt
Jan 29, 2019
Dr. Jarvis was wonderful in explaining what was... — Penny G.
(Patient since Tue Feb 13 00:00:00 MST 2018)
Dr. Jarvis was wonderful in explaining what was going on with my eyes. Very thorough and kind.
Jan 29, 2019
Dr Chen is outstanding, as is all the staff her... — Patricia B.
(Patient since Tue Mar 27 00:00:00 MDT 2018)
Dr Chen is outstanding, as is all the staff here. She is very knowledgeable and explains things well. I have complete trust in her.
Jan 16, 2019
Excellent experience - Professional Staff — Dennis V.
(Patient since Wed Jan 09 00:00:00 MST 2019)
Excellent experience - Professional Staff
Jan 10, 2019
Dr. Jarvis is great! — Daniel S.
(Patient since Mon Jan 07 00:00:00 MST 2019)
I've been coming here for years, and it always seems like there is a new doctor every time I go. This time I was hesitant after seeing my appointment was with yet another new doctor, but I'm glad I did. Of all the Docs I've seen here, Dr. Jarvis is my favorite. She was very thorough and explained everything in great detail. She spent more time with me than any other doctor had in the past, so I didn't feel rushed. Let's just hope she stays around long enough for me to see her again.
Jan 10, 2019
Administration and eye exam from Dr. Chen was v... — Richard C.
(Patient since Wed Nov 01 00:00:00 MDT 2017)
Administration and eye exam from Dr. Chen was very efficient.
Jan 9, 2019
Dr. Emily is wonderful. I love her bubbly perso... — Amy C.
(Patient since Thu Sep 28 00:00:00 MDT 2017)
Dr. Emily is wonderful. I love her bubbly personality and she's very up to date on all the latest information in the optometry world.
Jan 5, 2019
Friendly, informative and very good selection. — James L.
(Patient since Sat Dec 22 00:00:00 MST 2018)
Stopped in just to see if I wanted to consider changing from my usual eyecare provider and found the staff to be very helpful and the location to have a very good selection of eyewear. I made an appointment to update my prescription the next day and I really enjoyed both the appointment and the information I learned (and I've been seeing optometrists for 40 years). I wound up ordering two pair of glasses and I recommend The Eyecare Center Optometrist.
Dec 23, 2018
I have been very pleased buy the team and servi... — Thomas W.
(Patient since Fri Sep 29 00:00:00 MDT 2017)
I have been very pleased buy the team and service with the Eyecare Center.
Dec 17, 2018
First time I met Dr. Emily Ngo, she was very sm... — Phuong T.
(Patient since Fri Dec 14 00:00:00 MST 2018)
First time I met Dr. Emily Ngo, she was very smart and quick to test my eyes, as well as recommended me to another doctor for my cataract issues. I would recommend her for all of my friends as well as my family.
Dec 15, 2018
Great staff and care — Olivia H.
(Patient since Wed Dec 12 00:00:00 MST 2018)
Office staff are very courteous and professional. Space is cramped as they have the eyeglass displays up front; very crowded when I arrived so no seats available. Appt started 15 minutes late; would have been nice to know they were running behind when I checked in.
Dec 13, 2018
Really appreciate the flexibility. — Thomas U.
(Patient since Wed Feb 07 00:00:00 MST 2018)
Really appreciate the flexibility. I got poked in the eye with a tree branch. I called the Eyecare Center and they explained that they were fully booked for the day but that they would squeeze me in between appointments. I showed up and they were waiting for me. I was seen by the doctor within 20 minutes of arrival. The care was spot on as always.
Dec 13, 2018
I received a warm welcome when I walked in — Kelsey T.
(Patient since Wed Dec 05 00:00:00 MST 2018)
I received a warm welcome when I walked in and multiple people came to assist me when I was looking at glasses. I had a very good experience!
Dec 7, 2018
Dr Emily is great. I enjoyed our exchange and... — Bernard S.
(Patient since Tue Dec 04 00:00:00 MST 2018)
Dr Emily is great. I enjoyed our exchange and discussion
Dec 5, 2018
Knowledgeable advice — Ronald O.
(Patient since Mon Oct 16 00:00:00 MDT 2017)
Knowledgeable advice about dermatological conditions affecting eye care
Dec 2, 2018
— Peter W.
(Patient since Wed Nov 15 00:00:00 MST 2017)
Everyone there is great, but I miss Margie.
Nov 15, 2018
— Eric H.
(Patient since Sat Nov 11 00:00:00 MST 2017)
Unclear billing. It should be made clear to clients how much they will be expected to pay, and if additional service is pushed by staff during the visit, that service should be clearly specified as being an additional fee. I rarely wear contacts, only 10-20 times a year, and I made it clear to the staff as well as the doctor that i did not need any additional contacts. The doctor insisted after my normal eye exam for my glasses that I try on my contacts so I did, and I was then charged $100 for a contacts exam. I did not want or need an exam for contacts when I do not wear them often and I have no plan to order more as I already have boxes of contacts which are working well for me and will last me well over a year. I was not told that it would be an additional charge and only found out it would cost me $100 at the time I was checking out. After 4 years of choosing the eyecare center, I will not be returning here for exams or glasses in the future.
Nov 12, 2018
Bad experience — Julie E.
(Patient since Fri Nov 09 00:00:00 MST 2018)
Poor customer service. Current employees have attitude issues - arrogant and not professional, and rude. Use old technologies. Had my eye exam there, but after the experience, have decided to go somewhere else for my glasses.
Nov 10, 2018
Excellent — Clarence W.
(Patient since Mon Nov 05 00:00:00 MST 2018)
Awesome customer service.
Nov 6, 2018
Optometrist is very pleasant and efficient, but... — Eric C.
(Patient since Wed Nov 29 00:00:00 MST 2017)
Optometrist is very pleasant and efficient, but the sales process of acquiring new glasses feels very much an overt up sell.
Nov 3, 2018
Absolutely love Dr. Ngo Chen. — Cynthia D.
(Patient since Thu Oct 26 00:00:00 MDT 2017)
We absolutely love Dr. Ngo Chen. She's thorough and personable. I was disappointed at the upsell when picking glasses. When I mentioned I wasn't looking to spend much for reading glasses, I was not offered any of the discount frames. I've seen them out on display in the past and they have been pointed out as an option, but not this time. In the future may take the prescription and look at Costco for frames.
Nov 1, 2018
Horribly long wait time — Steven M.
(Patient since Mon Oct 29 00:00:00 MDT 2018)
I made an appointment for 3:15, and arrived 5 minutes early to my eye exam. I did not have the "pre-test" portion until 3:45ish and did not see the doctor until around 4:15. What is the point of an appointment if I am seen no where near the time schedule. I can understand waiting a little bit to be seen, but over an hour should be ridiculous with an appointment. The doctor was very nice and helpful.
Oct 30, 2018
The staff is just fantastic and keeps getting b... — Jonathan H.
(Patient since Thu Nov 30 00:00:00 MST 2017)
The staff is just fantastic and keeps getting better! My most recent visit was especially great - detailed explanations, lots of questions asked, and genuine concern. Highly recommend coming here
Oct 26, 2018
The doctors and service was great and they help... — Michael K.
(Patient since Thu Oct 18 00:00:00 MDT 2018)
The doctors and service was great and they helped me pick out the frames I wanted.
Oct 25, 2018
Courteous and efficient — Mona K.
(Patient since Sat Dec 30 00:00:00 MST 2017)
The staff was very efficient and courteous. The eyewear expert Mina was so good in choosing my glasses. She knew what frame fit my face, the color that goes well and she was so efficient it took no time at all. Highly recommend this practice.
Oct 23, 2018
Very impressive! I am very pleased with the ser... — Linh M.
(Patient since Thu Oct 18 00:00:00 MDT 2018)
Very impressive! I am very pleased with the service of the staff - prompt, courteous, and knowledgeable. Thank you for a great service!
Oct 19, 2018
Everyone at the Herndon Eye Center is just outs... — Ronald K.
(Patient since Fri Sep 14 00:00:00 MDT 2018)
Everyone at the Herndon Eye Center is just outstanding. It is just a pleasure to go there and have my eyes checked and glasses fitted.
Oct 17, 2018
The Eye Care Center doctors and personnel in Fr... — Cynthia P.
(Patient since Thu Feb 22 00:00:00 MST 2018)
The Eye Care Center doctors and personnel in Franklin Farm Center are extremely professional and helpful. They have a good selection of glasses and their turn around time for a new pair or contacts is outstanding.
Oct 17, 2018
Except for the price of lenses and glasses I'm ... — Vellore G.
(Patient since Fri Oct 20 00:00:00 MDT 2017)
Except for the price of lenses and glasses I'm satisfied.
Oct 4, 2018
Overall Rating... a 7. — Robyn S.
(Patient since Sat Oct 14 00:00:00 MDT 2017)
I really like Dr. Chen and appreciate her care; however, the rest of the experience is so-so. Too much WAITING in my opinion and then I couldn't even get to order glasses because there weren't enough people to help. I ended up leaving since I had already been there an hour.
Oct 3, 2018
Good Service — Wendy L.
(Patient since Mon Oct 09 00:00:00 MDT 2017)
The exam and eye glass service are reliably good. The staff really know how to maximize insurance benefits. That said, for this particular appointment I checked in about 10 minutes before my 1pm appointment. At about 1:05, another patient arrived and stated he had a 1:30 appointment and joked that he was a bit early. He was seen by the eye tech and the doctor before I was! Not cool!
Oct 2, 2018
Amazing doctor and very knowledgeable staff wit... — Alexander L.
(Patient since Thu Sep 27 00:00:00 MDT 2018)
Amazing doctor and very knowledgeable staff with friendly atmosphere!
Sep 28, 2018
First time eye doctor visit, and very impressed! — Dylan H.
(Patient since Tue Sep 25 00:00:00 MDT 2018)
The doctor was so nice, and I love her energy. She seems to love her job, and in general talking about ophthalmology. The sales woman who helped me select my frames was very patient with me. The only complaint I would have would be one of the techs who was less personable than the rest, and very limited in his interaction. (made me feel like just another number/patient)
Sep 27, 2018
Doctors excellent - but disappointed with front... — Rahul M.
(Patient since Tue Sep 18 00:00:00 MDT 2018)
Doctors excellent - but disappointed with front office. The minute I said we are not interested in buying glasses and asked for prescription - she said the person at front desk can take care of it. And the person at front desk is all about collecting money - never gave me the prescription as that is not their priority seems like. Had to go back to get the prescription from them. Will visit for doctor only, will not buy glasses from them even if insurance covers it if they have this kind of attitude toward the customers.
Sep 19, 2018
Experience comfortable and pleasant. Courtesy ... — Joseph G.
(Patient since Wed Nov 08 00:00:00 MST 2017)
Experience comfortable and pleasant. Courtesy extended by all and is genuinely appreciated.
Sep 18, 2018
Dr. Ngo is wonderful. She has "seen" me throug... — Stacy K.
(Patient since Sat Dec 30 00:00:00 MST 2017)
Dr. Ngo is wonderful. She has "seen" me through 3 eye emergencies to date. I appreciate that she gets me in right away and takes action.
Sep 17, 2018
Great Doctor, friendly Staff and relax environm... — Said M.
(Patient since Wed Sep 12 00:00:00 MDT 2018)
Great Doctor, friendly Staff and relax environment Thank you all
Sep 13, 2018
— Daniel T.
(Patient since Fri Oct 13 00:00:00 MDT 2017)
It was great opportunity again to have appointment with your doctor and your staff , they all are very nice and willingly helpful ,
Sep 10, 2018
Very good, excellent service specially contact ... — Renukaben M.
(Patient since Mon Feb 12 00:00:00 MST 2018)
Very good, excellent service specially contact lense trial
Sep 10, 2018
Friendly staff and excellent service. — John S.
(Patient since Sat Sep 08 00:00:00 MDT 2018)
Friendly staff and excellent service.
Sep 9, 2018
The visit was great. Very happy. — Richard M.
(Patient since Sat Jul 21 00:00:00 MDT 2018)
The visit was great. Very happy.
Sep 8, 2018
Everyone is super friendly. — Matthew L.
(Patient since Thu Sep 06 00:00:00 MDT 2018)
Everyone is super friendly.
Sep 8, 2018
Dr. Chen and her staff do a wonderful job! — Warren V.
(Patient since Fri Aug 31 00:00:00 MDT 2018)
Dr. Chen and her staff do a wonderful job!
Sep 2, 2018
Professional and Caring — Gwendolyn S.
(Patient since Fri Jun 01 00:00:00 MDT 2018)
I've been coming here for years. When the previous optometrist retired, I started seeing Dr. Ngo. Same quality care, friendliness, caring, and very professional. They both were always spending time with you always asking questions and willing to answer questions. I used to live in Centreville and moved out towards Winchester. I refused to change optometrist. I'll spend the hour on the road. It's just once a year.
Aug 31, 2018
Dr. Emily NGO is the best!!!!! Super cool and f... — Danisch M.
(Patient since Thu Aug 30 00:00:00 MDT 2018)
Dr. Emily NGO is the best!!!!! Super cool and friendly. The staff here is awesome too. They’ve also got the best office Manager.
Aug 31, 2018
Pleasant people. — Michael B.
(Patient since Tue Aug 28 00:00:00 MDT 2018)
The technician and doctor were both very personable and thorough.
Aug 30, 2018
Love Dr. Emily! — Erin H.
(Patient since Mon Aug 20 00:00:00 MDT 2018)
Love Dr. Emily! Very competent, kind, enthusiastic, speedy, and definitely recommended.
Aug 22, 2018
Friendly staff, great customer service and genu... — Brian D.
(Patient since Wed Nov 22 00:00:00 MST 2017)
Friendly staff, great customer service and genuine recommendations.
Aug 22, 2018
I have been a patient for over a decade. Dr. T... — Angela F.
(Patient since Sat Aug 18 00:00:00 MDT 2018)
I have been a patient for over a decade. Dr. Taxali is new so it was my first time seeing her. She is a very dedicated dr. I appreciated how she explained everything.
Aug 20, 2018
Amazing care. Great service. — Vidya R.
(Patient since Fri Aug 17 00:00:00 MDT 2018)
Amazing care. Great service.
Aug 18, 2018
Great Service — Ernest C.
(Patient since Sat Oct 14 00:00:00 MDT 2017)
I'm very happy with the eye care center. I had a problem with one of my eyes and I did not have an appointment. I knew it would probably be difficult to get seen that day but, they somehow got me in there to be seen that day. They are very professional and courteous I would highly recommend them to my friends and colleagues.
Aug 16, 2018
Appointments seem to be double booked. I had a... — Patricia M.
(Patient since Tue Oct 31 00:00:00 MDT 2017)
Appointments seem to be double booked. I had an 8:00 am appointment and so did someone else.
Aug 14, 2018
Great service and staff, always feel welcome. ... — Ronald V.
(Patient since Mon Aug 06 00:00:00 MDT 2018)
Great service and staff, always feel welcome. Dr. Chen is very thorough and informative.
Aug 7, 2018
I feel the store is pricey compared to other op... — Sahil A.
(Patient since Fri Aug 03 00:00:00 MDT 2018)
I feel the store is pricey compared to other optometry stores.
Aug 6, 2018
Very thorough exam, friendly and caring — Olando H.
(Patient since Thu Jul 12 00:00:00 MDT 2018)
Very thorough exam, friendly and caring
Aug 3, 2018
Very friendly service, they have the prices inp... — Matthew K.
(Patient since Tue Jul 31 00:00:00 MDT 2018)
Very friendly service, they have the prices inplaun view so you know what you are getting.
Aug 2, 2018
Everyone was wonderful—I didn’t wait long, all ... — Lisa M.
(Patient since Tue Dec 12 00:00:00 MST 2017)
Everyone was wonderful—I didn’t wait long, all of my questions and concerns were answered or taken care of, and everyone in the office was smiling and helpful!
Jul 24, 2018
Great atmosphere and wonderful service. — Imrana U.
(Patient since Sat Jul 14 00:00:00 MDT 2018)
Great atmosphere and wonderful service. Dr. Chen is always amazing in the way she engages her clients and explains their current and potential condition of their vision.
Jul 23, 2018
The entire process was easy and I will recommen... — Laura M.
(Patient since Fri Jul 20 00:00:00 MDT 2018)
The entire process was easy and I will recommend it to others.
Jul 21, 2018
I thought everyone was very nice and prof — Christopher U.
(Patient since Tue Jul 17 00:00:00 MDT 2018)
I thought everyone was very nice and professional
Jul 19, 2018
Staff is very professional and friendly. The d... — Bonnie K.
(Patient since Thu Jul 12 00:00:00 MDT 2018)
Staff is very professional and friendly. The doctor works with you with great care and expertise.
Jul 13, 2018
Not very happy with the wait time. My appointme... — Melissa F.
(Patient since Wed Jul 11 00:00:00 MDT 2018)
Not very happy with the wait time. My appointment was at 4:15 and I wasn't seen by the doctor until 5pm. I've been coming here since I was a kid and I plan to come back. If I have to wait that long in the future, I might go elsewhere.
Jul 12, 2018
Very detailed to examinations to make sure that... — Diane L.
(Patient since Mon Jul 09 00:00:00 MDT 2018)
Very detailed to examinations to make sure that they are getting accurate results.
Jul 11, 2018
I've been a coming to this optometrist for year... — Gwendolyn S.
(Patient since Fri Jun 01 00:00:00 MDT 2018)
I've been a coming to this optometrist for years. Before the new doctor came in. I've seen several optometrists over the years and each one very professional, friendly, and personable. It is still the same with this doctor which I've been seeing for two years. I use to live in Centreville and now I live in Winchester. I refuse to change my optometrist for one out this way.
Jul 9, 2018
This was my first visit to the office. Emily wa... — Tara F.
(Patient since Tue Jul 03 00:00:00 MDT 2018)
This was my first visit to the office. Emily was excellent and able to answer my questions and come up with some solutions to the problems I was having with my contact lenses.
Jul 5, 2018
The reason i would not recommend you is becaus... — Susan M.
(Patient since Fri Jun 29 00:00:00 MDT 2018)
The reason i would not recommend you is because you charge 50.00 to put the pupil distance on the prescription.
Jun 30, 2018
Very nice and professional staff. More expensiv... — Jeremy N.
(Patient since Tue Jun 26 00:00:00 MDT 2018)
Very nice and professional staff. More expensive than other places I've been to though.
Jun 27, 2018
Very friendly and fast.Open to all questions.... — Wayne K.
(Patient since Mon Jun 25 00:00:00 MDT 2018)
Very friendly and fast. Open to all questions. Very professional
Jun 26, 2018
Everyone is helpful courteous! — James K.
(Patient since Thu Jun 21 00:00:00 MDT 2018)
Everyone is helpful courteous and a pleasure to deal with. The Doc is a delight!
Jun 22, 2018
It was a "false alarm," it was good to know snscrn — James C.
(Patient since Thu Jun 21 00:00:00 MDT 2018)
While it was a "false alarm,"
Jun 22, 2018
Front desk (very unfriendly) — Kabir J.
(Patient since Thu Jun 21 00:00:00 MDT 2018)
The new front desk receptionist is very unfriendly and almost rude! After being a long time patient with this practice I felt like the receptionist is super rude.
Jun 22, 2018
Dr. Emily is GREAT!!! — Andrea C.
(Patient since Sat Apr 21 00:00:00 MDT 2018)
Dr. Emily is amazing! I love the new look of the office and everyone is so kind and thoughtful. I highly recommend them!
Jun 17, 2018
Dr Chen showed great patience and perseverance — Thomas L.
(Patient since Thu Oct 12 00:00:00 MDT 2017)
Dr Ngo, or is it Chen?, showed great patience and determination to get me fitted with the right contacts. I had RK 25 yrs ago and my eyes are a mess, but she stayed right there until, I believe, we have found a solution to my vision woes. Thank you for your perseverance.
Jun 16, 2018
Fast, pleasant — Philip S.
(Patient since Wed Jun 13 00:00:00 MDT 2018)
I ike my ophthalmologist, whom I see annually due to glaucoma in the family. But he's super-busy (must book eye exam months in advance), charges for dispensing a written prescription for lenses, and the optician in his office is expensive. So this year when it was time for new glasses, I tried the Herndon Eyecare Center. I stopped in one day and inquired, and was able to make an appointment for an eye exam the next morning! Arriving 15 minutes early, I waited only 5 minutes before I was seen. With the exam and writing up an order for new lenses (I had already bought new frames, simply because I wanted the same ones and the Eyecare Center doesn't carry that brand), I was done within a half hour. And the optometrist was very patient during the "which is better, 1 or 2?" phase. Now I'm looking forward to the new glasses!
Jun 14, 2018
My observation is that the are a high number of... — Robert W.
(Patient since Tue Jan 02 00:00:00 MST 2018)
My observation is that the are a high number of employees working in the office but a low number of them are actually taking care of customers .
Jun 10, 2018
Out of towners — Skyler P.
(Patient since Tue Jun 05 00:00:00 MDT 2018)
We had an emergency and were from out of town. We were treated with understanding and care. I am so grateful that the Eyecare Center was there for us and willing to care for my son as though he was a patient of their own.
Jun 9, 2018
Always on time — Jay L.
(Patient since Sat Jun 02 00:00:00 MDT 2018)
They are always busy, but they move clients through the process orderly and quickly. One of the best doctor's office visits you'll ever have!
Jun 3, 2018
Very good overall but recommended to make a sep... — Virginia H.
(Patient since Thu May 31 00:00:00 MDT 2018)
Very good overall but recommended to make a separate appointment for exam with eye dilation. Would have been better if everything was scheduled for same time.
Jun 1, 2018
Very professional, very comforting, very thorou... — Thomas H.
(Patient since Tue Mar 20 00:00:00 MDT 2018)
Very professional, very comforting, very thorough
May 23, 2018
Outstanding Eye Center — Peter W.
(Patient since Wed Nov 15 00:00:00 MST 2017)
Outstanding opthomological confidence and competence. I am always very relaxed whenever I go there.
May 17, 2018
The Staff and the Doctor — James C.
(Patient since Mon May 14 00:00:00 MDT 2018)
The Staff and the Doctor are very pleasant.
May 15, 2018
The Eyecare Center Optometrist has provided me ... — Roger H.
(Patient since Sat Apr 21 00:00:00 MDT 2018)
The Eyecare Center Optometrist has provided me with exceptional service. As indicative of their name, eyecare indeed is their expertise. Dr. Monica Taxali was able to provide the diagnosis and a way to control and hopefully fix the eye problem. The staff is very friendly. I highly recommend this Optometrist.
May 11, 2018
Good experience at the eye care center, doctor ... — Joya R.
(Patient since Tue May 08 00:00:00 MDT 2018)
Good experience at the eye care center, doctor and staff are all polite and professional.
May 9, 2018
great experi ence — Eric D.
(Patient since Fri May 04 00:00:00 MDT 2018)
great, friendly doc that did my eye exam staff was helpful picking out frames and lenses
May 6, 2018
Needed an appointment right away — Michael K.
(Patient since Fri May 04 00:00:00 MDT 2018)
My young son needed an appointment right away and the staff at The Eyecare Center was so great about trying to schedule us on a Friday afternoon. It turns his allergies were so bad that he was rubbing his eyes and had scratched his cornea on one. Dr. Ngo gave us anitbiotics to clear up the scratch and told us to buy lubricating solution to wash out the pollen whenever we went outside. She also prescribed antihistamine drops to help with the allergies. She was very patient and understanding. My husband and I have been coming to The Eyecare Center for over 15 years and totally trust the staff with our children's eye checks too!
May 6, 2018
Very good. We did not need to wait so much. — Yukari S.
(Patient since Sat May 05 00:00:00 MDT 2018)
Very good. We did not need to wait so much.
May 6, 2018
On a clearly busy Saturday morning, every membe... — Liane C.
(Patient since Sat May 05 00:00:00 MDT 2018)
On a clearly busy Saturday morning, every member of staff was absolutely pleasant, helpful, and great to work with.
May 6, 2018
exceptional service thank you. — Daniella M.
(Patient since Sat Dec 02 00:00:00 MST 2017)
exceptional service thank you.
May 6, 2018
Overdue eye check-up — Olivia M.
(Patient since Wed May 02 00:00:00 MDT 2018)
Appointment was on time and Dr. Taxali and Margie were great!
May 3, 2018
Very helpful with what I needed, And very prof... — Gretchen L.
(Patient since Mon Apr 30 00:00:00 MDT 2018)
Very helpful with what I needed, And very professional with a smile. Made my “difficult day” a much better one!😉😻😊
May 1, 2018
. — Antoinette C.
(Patient since Thu Apr 26 00:00:00 MDT 2018)
Very efficient-on time for appt and friendly knowledgeable staff!!!!!!!!
Apr 27, 2018
New patient — Katherine L.
(Patient since Wed Apr 11 00:00:00 MDT 2018)
I was able to get an appointment the same day that I called, which is great. The check in was really quick since I was able to fill out the necessary forms online beforehand, and they took my insurance. Everybody was friendly, and the test were super quick. I will definitely keep coming here.
Apr 12, 2018
I have already recommended you all to 2 people.... — Kurt T.
(Patient since Fri Apr 06 00:00:00 MDT 2018)
I have already recommended you all to 2 people. Everyone there is super nice and friendly.
Apr 8, 2018
Reply
Had another great experience at the EyeCare cen... — Patrick A.
(Patient since Tue Apr 03 00:00:00 MDT 2018)
Had another great experience at the EyeCare center. The staff is very pleasant and professional. My wait was minimal from the time I checked in and the exam was thorough and speedy. I have been to a fa number of different eye care providers in the area and this place is the best!
Apr 4, 2018
Reply
Very poor service. Liked Dr.. — Warren W.
(Patient since Wed Jan 03 00:00:00 MST 2018)
The wait was unacceptable. The range of vision test was given in the hallway with people roaming around and talking. Had to ask the tester to take her phone call away. Very difficult to concentrate under the circumstances. Appointment was at 3:15. Didn't see doctor until 4:10. Waiting room was full to capacity. Didn't get out of office until 5 oclock. Girl started to check us out then walked away.
Mar 29, 2018
Reply
Service is friendly - Doctor Ngo is very knowld... — Robert S.
(Patient since Tue Dec 05 00:00:00 MST 2017)
Service is friendly - Doctor Ngo is very knowledgeable and explains what she is doing and explains test results clearly.
Mar 24, 2018
Reply
Great service and very attentive to my needs. — Sharon B.
(Patient since Thu Mar 15 00:00:00 MDT 2018)
Great service and very attentive to my needs.
Mar 16, 2018
Reply
— Paige S.
(Patient since Wed Mar 14 00:00:00 MDT 2018)
Dr. was very demeaning and made me feel so bad about my eyes, that it was my fault they were so bad, even though my prescription got better. I will never go back to that particular doctor.
Mar 15, 2018
Reply
Honest Review — Angie S.
(Patient since Tue Mar 13 00:00:00 MDT 2018)
The office is very nice looking and updated, the staff could be friendlier (especially reception), and I feel like there is a disconnect between the doctor and staff. I wear both glasses and contacts, and on numerous occasions I’ve mentioned I primarily wear glasses due to eye allergies. My last visit, I wasn’t even asked if I wanted new glasses (even though my prescription changed). I was so irritated, I just left.
Mar 14, 2018
Awesome Staff!! — Richard W.
(Patient since Tue Nov 28 00:00:00 MST 2017)
The staff were awesome despite power issues with a nasty wind storm. My pupils had to be dilated for my exam and they made sure I was taken care so I would not have to reschedule my medical dilation. Thanks again for a great job despite difficult circumstances!!
Mar 5, 2018
From the time you enter, its very professional,... — Cynthia K.
(Patient since Tue Feb 27 00:00:00 MST 2018)
From the time you enter, its very professional, thorough, knowledgeable and great customer service!
Feb 28, 2018
Professional, caring, and friendly...top notch! — Van M.
(Patient since Sat Feb 24 00:00:00 MST 2018)
Very professional and caring staff. Friendly and courteous. Top notch!
Feb 25, 2018
Very professional service — Sai X.
(Patient since Fri Jan 12 00:00:00 MST 2018)
Very professional service
Feb 24, 2018
Patient dissatisfied with appointment & scheduling — Sarah S.
(Patient since Wed Feb 21 00:00:00 MST 2018)
I made this appointment specifically for my annual exam and to have my eyes dilated. After the exam, I was told I needed to make another appointment for the dilation and that it wasn't part of this appointment. When I mentioned I specifically asked for this when I made the appointment, I was told I could get the drops, wait 20 minutes for them to dilate, but might have to wait up to 2 hours because they were booked for the rest of the day. No thanks. I made another appointment for the next available opening to see the same doctor instead - TWO MONTHS FROM NOW! I am not a happy camper!! Poor communication and poor rescheduling for follow up even when it was their mistake!
Feb 22, 2018
Appt was at 8am and I didn’t leave until 10:15a... — Caroline V.
(Patient since Wed Dec 06 00:00:00 MST 2017)
Appt was at 8am and I didn’t leave until 10:15am. I believe I wasn’t seen until 9am. I was asked if I wanted a $30 exam when I already received it just 3 months ago. Eyes didn’t get dilated until 9:20am. Then told it would take another 15 minutes for drops to work before I would see doctor. Suggestion might be to let patient know to block off 2 hours under these circumstances.
Feb 18, 2018
It was so helpful having a patient person help ... — Zachary B.
(Patient since Tue Feb 13 00:00:00 MST 2018)
It was so helpful having a patient person help my son learn how to put contacts in for the first time
Feb 14, 2018
Friendly staff, Dr Ngo is great! — Carlos F.
(Patient since Mon Oct 02 00:00:00 MDT 2017)
Friendly staff, Dr Ngo is great!
Feb 10, 2018
Thirty-seven and counting — David B.
(Patient since Sat Dec 30 00:00:00 MST 2017)
I have been a patient/customer of the EyeCare Center since before it operated under that name (and was located in Tyson's Corner); about 37 years in total, to date. With the choices available in this area for eye care/optometry services, I have never been tempted to change to any other provider. As long as I'm in the Metro DC area they will remain my provider of choice. They've have consistently earned my loyalty.
Feb 8, 2018
the wait time was really bad — Jamie M.
(Patient since Tue Jan 30 00:00:00 MST 2018)
the wait time was really bad
Jan 31, 2018
Friendly and professional staff and doctors. — Patricia V.
(Patient since Tue Jan 30 00:00:00 MST 2018)
Friendly and professional staff and doctors.
Jan 31, 2018
I have been going here for years, the staff is ... — Nicole S.
(Patient since Fri Jan 19 00:00:00 MST 2018)
I have been going here for years, the staff is always very welcoming, friendly and helpful and they make my experience quick and easy!
Jan 25, 2018
Dr. Chen and staff were friendly and efficient.... — Peter R.
(Patient since Mon Jan 22 00:00:00 MST 2018)
Dr. Chen and staff were friendly and efficient.
Jan 23, 2018
Very pleased with the doctors and office staff.... — Katharine L.
(Patient since Sat Dec 23 00:00:00 MST 2017)
Very pleased with the doctors and office staff. Efficient process, doctors knowledgable and personable. Appreciate the office staff assistance in selecting new frames. I'll be returning when my next visit is due.
Jan 16, 2018
Dynamite staff! Dr Nog and Mina are 1st rate in... — Richard R.
(Patient since Fri Jan 12 00:00:00 MST 2018)
Dynamite staff! Dr Nog and Mina are 1st rate in customer service, and I was pleased with their walking me thru the process and answering all my questions. Overall, a very comfortable and pleasant experience.
Jan 13, 2018
Wonder why this shop "held" my optometry benefi... — Robert G.
(Patient since Fri Dec 29 00:00:00 MST 2017)
Wonder why this shop "held" my optometry benefit without my permission? And, is this review for the doctor (who was excellent), or the staff (who was not so excellent). Kind of weird to have a doctor who is friendly, and good be supported by a sales team that struggled. A smile goes a long way to making the incremental sale.
Dec 31, 2017
Great place. Local and awesome. Pls remind pati... — Edyta W.
(Patient since Fri Dec 15 00:00:00 MST 2017)
Great place. Local and awesome. Pls remind patients to bring their glasses
Dec 16, 2017
You were so nice,caring and understanding that ... — Carol M.
(Patient since Tue Dec 12 00:00:00 MST 2017)
You were so nice,caring and understanding that my friend wants to come there
Dec 13, 2017
The staff is great but need to really work on t... — Dylan A.
(Patient since Tue Dec 12 00:00:00 MST 2017)
The staff is great but need to really work on the scheduling and wait times. We waited almost 40 minutes before being seen by the doctor, for an appointment that lasts 5 minutes. Add another optometrist for the busy times or don't schedule that many people. It makes for a very frustrating visit.
Dec 13, 2017
only issue we have to wait 45 mintutes before y... — Prakash M.
(Patient since Wed Dec 06 00:00:00 MST 2017)
only issue we have to wait 45 minutes before you see doctors
Dec 7, 2017
Long-Time Patients Are Still Satisfied — Cynthia M.
(Patient since Wed Dec 06 00:00:00 MST 2017)
It's easy to make an appointment; ample parking near office; friendly staff at reception and sales; professional team to administer tests, and lots of attractive frames to try. All these make for a very pleasant experience.
Dec 7, 2017
Great Experience! — Amy H.
(Patient since Tue Dec 05 00:00:00 MST 2017)
Great Experience! I was so appreciative that they were able to fit me in with an emergency. The Dr. was wonderful and I got the treatment I needed!
Dec 6, 2017
Knowledgeable Optometrist. — Robert S.
(Patient since Tue Dec 05 00:00:00 MST 2017)
Knowledgeable Optometrist.
Dec 6, 2017
my appointment was at 5:00 and I was not seen u... — Kelyn W.
(Patient since Thu Nov 02 00:00:00 MDT 2017)
my appointment was at 5:00 and I was not seen until 5:55 too long a wait time.
Dec 6, 2017
Friendly Service — Raimundo D.
(Patient since Fri Dec 01 00:00:00 MST 2017)
The staff is always professional and caring.
Dec 2, 2017
Dr Emily made the diagnosis but things were not... — Kenneth G.
(Patient since Fri Oct 27 00:00:00 MDT 2017)
Dr Emily made the diagnosis but things were not quite right so a few days later she made room on her busy schedule and made it right. She is the best. Ken
Dec 1, 2017
Dr and staff very helpful and everything is exp... — Malia A.
(Patient since Tue Nov 28 00:00:00 MST 2017)
Dr and staff very helpful and everything is explained in detail
Dec 1, 2017
Why go anywhere else?? — Richard W.
(Patient since Tue Nov 28 00:00:00 MST 2017)
The staff is always friendly and genuinely cares about the patients. They genuinely care about you and your needs. Dr Chen always explains each step of the examination, so you never leave unsatisfied!
Nov 29, 2017
Great service, positive environment awesome people — Brian D.
(Patient since Wed Nov 22 00:00:00 MST 2017)
The entire process is easy from scheduling through the appointment and getting the contacts/glasses required. The doctor takes time to listen to your concerns, explain any situations that could impact you and options to move forward. Everyone is very friendly, helpful and makes you feel welcomed. Been coming here for almost 10 years and wouldn't change even when I moved further away. Even when I am running behind because of the toll road when I call they are understanding.
Nov 28, 2017
Wait time and office policy. Wait time was over... — Ellen S.
(Patient since Sat Nov 25 00:00:00 MST 2017)
Wait time and office policy. Wait time was over an hour to spend about 10 min with the provider. Office policy is that you have to return (and pay another copay) to get your eyes dilated and checked. I asked about length of time for that appt and was told at least an hour. This is the only practice in all my years of seeing an eye doctor that they do not dilate your eyes with your checkup appt. and they then submit to my medical ins. I have NO vision coverage for my medical ins so will not be back for that particular "procedure". It appeared to me that they booked too many appts for that day.
Nov 26, 2017
Have to return because Rx doesn't seem right. ... — Jacqueline M.
(Patient since Fri Nov 03 00:00:00 MDT 2017)
Have to return because Rx doesn't seem right. However, glasses fit well and look nice.
Nov 20, 2017
While I love the digital medical records you ar... — Elise L.
(Patient since Thu Nov 16 00:00:00 MST 2017)
While I love the digital medical records you are implementing there hadvto have been a way to transfer existing Info into the new record that was a bit of a drag to do in the office it would have been nice to get a reminder a day before reminding to go online in advance
Nov 17, 2017
My Appointment — Peter W.
(Patient since Wed Nov 15 00:00:00 MST 2017)
Any one who can put up with me and still render outstanding opthomological services deserves a top rating.
Nov 16, 2017
Excellent, friendly care with follow up. Ident... — Richard O.
(Patient since Wed Nov 15 00:00:00 MST 2017)
Excellent, friendly care with follow up. Identified my medical eye issue on one visit. (also discovered my wife's macular hole which resulted in immediate surgery in time to fix)
Nov 16, 2017
Great service. Doctor and assistants were great... — Aliya P.
(Patient since Thu Nov 09 00:00:00 MST 2017)
Great service. Doctor and assistants were great. Felt completely at ease.
Nov 12, 2017
Dr. Taxali was very thorough in her examination... — Richard C.
(Patient since Wed Nov 01 00:00:00 MDT 2017)
Dr. Taxali was very thorough in her examination, in fact more thorough than any previous eye examinations I have ever had (I am 71 years old). She was very professional in providing me the results of her examination and plans going forward.
Nov 2, 2017
Great customer service — Leyla H.
(Patient since Tue Oct 31 00:00:00 MDT 2017)
Office is very efficient and friendly. Dr. Chen is very personable, caring and professional. Mina helped me choose the right frame for me.
Nov 1, 2017
Good Customer Service. — Cynthia D.
(Patient since Thu Oct 26 00:00:00 MDT 2017)
Some how my online appointment was lost but the staff worked to get my husband and I seen without having to reschedule.
Oct 28, 2017
It took longer than I expected for my son to be... — Julio R.
(Patient since Thu Oct 26 00:00:00 MDT 2017)
It took longer than I expected for my son to be seen by a doctor, I arrived at 4 o'clock with an appointment set at 4:15 pm and I didn't leave there till 6 pm. This appointment took up my whole evening plans.
Oct 27, 2017
Dr. Ngo is great!!! She explains conditions wel... — Dolores L.
(Patient since Mon Oct 23 00:00:00 MDT 2017)
Dr. Ngo is great!!! She explains conditions well.
Oct 24, 2017
Reply
Very friendly and knowledgeable staff — Amanda H.
(Patient since Thu Oct 19 00:00:00 MDT 2017)
Very friendly and knowledgeable staff
Oct 22, 2017
Reply
The physician as well as the young lady who ass... — Mitchell K.
(Patient since Tue Oct 17 00:00:00 MDT 2017)
The physician as well as the young lady who assists with new glasses have outstanding customer service.
Oct 18, 2017
Reply
👍🏻👍🏻👍🏻👍🏻👍🏻 Good job guys. — Akhil A.
(Patient since Sat Oct 07 00:00:00 MDT 2017)
👍🏻👍🏻👍🏻👍🏻👍🏻 Good job guys.
Oct 16, 2017
Reply
You guys are awesome. Good team work. — Aanika A.
(Patient since Sat Oct 07 00:00:00 MDT 2017)
You guys are awesome. Good team work.
Oct 16, 2017
Reply
Dr. Ngo is excellent and pleasant to work with.... — Alora Z.
(Patient since Fri Sep 29 00:00:00 MDT 2017)
Dr. Ngo is excellent and pleasant to work with.
Oct 12, 2017
Reply
Appreciated a thorough exam and a good conversa... — Charles S.
(Patient since Tue Oct 10 00:00:00 MDT 2017)
Appreciated a thorough exam and a good conversation about the findings.
Oct 12, 2017
Reply
Great place for eye care — Shankar S.
(Patient since Wed Sep 27 00:00:00 MDT 2017)
Everyone there was very professional and friendly. Through every step of the process from scheduling to exam to glasses-fitting.
Oct 11, 2017
Reply
