Reviews

Excellent service and high degree of professionalism from all staff encountered.

Nov 19, 2021

I love that place! Everyone is helpful and friendly.

Nov 2, 2021

Everyone who assisted me including lens selections for sunglasses, insurance info., exams, and recommendations was presented thoroughly and with knowledge and positive attitudes. Dr. Taxali was patient and highly informative when speaking with me and answering my questions.

Nov 2, 2021

Extremely friendly and professional. They have their processes down pat!

Oct 21, 2021

Some people may need an ophthalmologist instead.

Oct 21, 2021

Very friendly people nice job 5 🌟 🤩 ⭐

Oct 20, 2021

OK exam. Prices are high. Masks required (even if FULLY vaccinated with 3 shots)

Oct 19, 2021

A very thorough and professional exam, but at the same time very welcoming!

Oct 17, 2021

Overall, I am usually pleased with the eye care center and their level of service. However, this past visit was a bit upsetting to me. I understand the COVID protocols in place, however I think it should be posted online or stated via some type of communication that only patients are allowed in the office. I specifically looked online to check for any COVID restrictions regarding office limitations, and there weren’t any. I traveled about an hour and a half, with my mother and daughter, only to be told they could not come in. They had to sit in the car for another 1.5 hours while I was waiting and being seen. Then when brought to the attention of the receptionist, there was no remorse, accommodation, or apology. This was very disturbing to me.

Oct 17, 2021

The only concern is that to pick up all of my contacts ordered I must make two trips. I live 20+ miles away and it would be more convenient to have them shipped, but I was told that could not happen. They have been shipped directly to me in the past. I was not given an explanation as to what changed or why. Customer service is very important! I have been a patient for years ( formerly of Dr. Cochran).

Oct 14, 2021

Great Covid protection Appointment exactly on-time Detailed exam with note to see specialist

Oct 14, 2021

The optometrist fit me perfectly with contacts! I had tried two years ago and the contacts just did not work, however this time she found just the right prescription and the best manufacturer or technology for my eyes. I am SO happy!

Oct 13, 2021

40 minute wait to see the doctor.

Oct 13, 2021

Very responsive and professional

Oct 10, 2021

Good neighborhood eye care for basic Eyewear, Docotos are changing not one eye doctors after Dr John Cochran left services is ok , very sales oriented to buy glasses

Oct 9, 2021

Pleasant visit, friendly staff. Didn't try to upsell me on the unnecessary $45 pictures of my eye when I said 'no, thanks.' My daughter didn't know and said 'yes' during last visit... wasting $45. Just be aware. Also, they didn't tell me I'd be getting eyes dilated--that was a several hour inconvenience. That should be in appt notice or medical form update the day before. Made doing some work after the appt more difficult until wore off after lunch. Otherwise, I'll return for annual check ups.

Oct 9, 2021

Very efficient and friendly service.

Oct 8, 2021

The Doctor was able to fit me in for an urgent appointment- very kind- thorough and explained all of the tests and findings.

Sep 27, 2021

Dr. Mojarrad is excellent. She is very knowledgeable, precise and professional. She takes time to explain to patient.

Sep 27, 2021

The appointment went well and the eye doctor took her time to examine and explain well. I just feel there are not enough doctors. Hard to get appointments and sometimes they are canceled

Sep 13, 2021

The repetitive visits are inefficient. Scheduling appointments seems to be an issue there

Sep 12, 2021

I feel very comfortable at the Herndon Eyecare Center and trust my doctor completely. My eyesight is definitely better!

Sep 11, 2021

I like Dr. Mojarrad. The team you have now are better than before. They are friendly attentive and helpful. I thought of changing to the new place, but with a better team, I probably stay with the Center for now.

Sep 11, 2021

Been coming for 20 years. Always a positive experience.

Sep 11, 2021

Dr. Lina Mojarrad is very thorough so is the young lady giving tests. However the website lists 3 Doctors and I only find one there who is really busy. One has moved to Canada who was great. So fix the website and allow patients to get their medical records and hire at least another Doctor so wait times are less to get appointments (after all enough folks are there to sell glasses which is the very profitable part of the business). Good front desk.

Sep 9, 2021

Always a great experience! All the staff is super friendly. Everyone wore masks and the office is always clean. They sanitize all the frames after you try them on so you can feel safe when trying out the frames. Thank you!

Sep 3, 2021

I would highly recommend the Eye Care Center. The Dr.'s and Staff were very professional.

Aug 27, 2021

Friendly staff and good service.

Aug 26, 2021

Dr. was fine, but the front area sales people were not nice. Would be less abrasive to customers who do not want to buy glasses at the shop. Be more accommodating.

Aug 26, 2021

This is an extraordinary practice. Everyone is very competent, professional and friendly.

Aug 25, 2021

The doctor was very thorough and did a detailed examination. Wait time was a bit long.

Aug 15, 2021

Too expensive, I spent more than I expected/wanted for glasses.

Aug 13, 2021

A friendly, helpful, efficient staff makes this an ideal location for our annual eye care needs. We are long-time patients and wouldn't think of making a change. Easy appointment process, plentiful parking, clean and safe environment.

Aug 12, 2021

The Dr. I saw was very thorough and patient. I felt she answered all my questions.

Aug 8, 2021

very professional staff-on time-friendly

Aug 7, 2021

Courteous, efficient and conscientious; up to date technology; very professional. All staff very mindful of customer safety

Aug 4, 2021

Doctor who saw me is a great doctor.

Aug 4, 2021

They were very nice and helpful.

Jul 28, 2021

Very professional. Friendly. Selecting new frames employees were totally helpfuul. Selected frames and gave me input as to which ones looked the best.

Jul 27, 2021

I always feel welcome when I go in for an eye exam! And I get great advice on which glasses suit me the best.

Jul 20, 2021

Always great service, friendly staff.

Jul 19, 2021

I like everything about this practice. I have received consistently superior care here for years.

Jul 17, 2021

I realize my visit was on a Saturday however i don’t think that excuses the receptionist for having an attitude. Overall the staff and the experience was great and I am happy with the outcome. But a little more courtesy and customer service from the front desk receptionist would be appreciated.

Jul 7, 2021

Had a great visit & wonderful service & very helpful staff

Jul 3, 2021

I had a great experience. I came in the week before to see what services I needed due to an accident. The team was very thorough and also provided next steps and where should go next to help with my situation. Much appreciated.

Jul 1, 2021

The Eyecare center is always professional and caring. I have been their patient for over twenty five years and will continue. I would recommend their services of anyone.

Jun 28, 2021

While the facility is neat, clean and modern, I found the staff was not very friendly. I was very rushed from person to person and while the Dr seemed knowledgeable, I could barely get my questions out before she cut me off and proceeded to keep talking without ever answering my questions. I left feeling a bit confused about my options for both contacts and glasses. I didn't feel like anyone was actually listening, more about hustling me through.

Jun 27, 2021

Not too long a wait. Dr was thorough and assistant was helpful. They just need to allow to do dilation on the same day appointment. Having to go back is not a good use of time and money (paying another co-pay).

Jun 25, 2021

Very polite and knowledgeable staff.

Jun 20, 2021

Dr. Lina provides amazing care and is up to date with everything. Great service, friendly staff, and new technology!

Jun 18, 2021

I appreciate the friendly and professional staff - always very helpful.

Jun 13, 2021

The doctor and staff are extremely courteous and helpful!

Jun 6, 2021

The Eyecare Center offers comprehensive exam services and scheduling is a breeze. The staff is always professional, pleasant and willing to meet any needs. My corrected vision has never been better (and I mean decades!) thanks to the Dr's expertise & thorough examinations I have received over the past few years. I always recommend the Eyecare Center without reservation whenever the topic of vision comes up.

Jun 6, 2021

It's odd and annoying to have to make a second appointment to get my eyes dilated. At every other eye doctor's office I've been to, the dilation has been completed during my visit. Having to make a second appointment is very inconvenient.

Jun 2, 2021

Had a great experience all around

May 15, 2021

Great care was taken to find the cause of my eye irritation.

May 9, 2021

Optometrist was very professional and amicable. She had extensive knowledge and explained everything to me. The staff was friendly and helpful. Recommended highly.

May 8, 2021

Good visit, lose the COVID interview!

May 7, 2021

If I am aware that a family, friend or neighbor, church member is looking for references for eye care, I am happy to recommend The Eyecare Center Optometrist. If anybody ask me who is my eye doctor or what optometrist I use, I will always recommend "The Eyecare Center" especially if they live in and near our community. The doctors and staff are always professional, courteous and very pleasant in greeting and taking care of their customers. Appointments are always on time.

May 4, 2021

Outstanding service and support from scheduling through receipt of glasses.

May 1, 2021

Dr. Mojarrad was very professional and thorough.

Apr 26, 2021

One of the best eye exams I have ever received and I have been wearing glasses all my life.

Apr 17, 2021

As always, staff was polite, friendly and efficient.

Apr 14, 2021

I'm a returning client. Had to switch off of my preferred doc since Dr. Herzlinger left the practice. Dr. Mojarrad was terrific, and I will keep coming back for my exams.

Apr 14, 2021

Such a loving place the reception the doctors a wonderful they really care about your eyes and you. Thank God for that place.

Apr 14, 2021

Efficient care. Conversed with me.

Apr 3, 2021

As usual, staff was courteous, attentive, and most importantly conducted business in a safe manner. Not a single bit of wait time and I was through in less than 30 minutes. Not sure what else I can say.

Mar 30, 2021

Extremely responsive and well done.

Mar 28, 2021

My family has been going to the Eyecare Center for 18 years. Now my mother lives here in Northern Virginia so I bring her there. Very professional and friendly. Highly recommended.

Mar 25, 2021

We always have a good experience here. The optometrists are first rate and very thorough!

Mar 25, 2021

My experience was very good. Staff were courteous and professional.

Mar 23, 2021

Everyone was very professional. Great service.

Mar 19, 2021

Well organized and followed all Covid protocol. Good experience.

Mar 17, 2021

Staff is very nice & professional

Mar 16, 2021

Nice office, well organized to support services

Mar 12, 2021

Very professional and pleasant staff.

Mar 12, 2021

Very safe environment—very professional!

Mar 11, 2021

I am privileged to be a patient of Eyecare Center Optometrist for over few years. They far exceed my expectations as great eye doctors and a great office staff. Dr. Lena is very friendly and took her time to explain the exam. They explain everything, offer advice, getting me the best glasses for my eyes. Their help is so personal, like you are the most important patient they have. I “trust” my eye doctor’s office with the most valuable gift of my eye sight. GREAT JOB EVERYONE!!!!

Mar 6, 2021

I've always received quality service at the Eyecare Center. My only quibble is that the optometrists don't seem to stay very long.

Mar 6, 2021

Doctor visit was great. Glass adjustment broke my glasses and i have to buy the new frames even though it was the Eye Care''s fault. Not happy. $260 for new frames after way too tight of an adjustment.

Mar 1, 2021

The only thing I do not like is that it seem like you can never see the doctor they are leaving and you are seeing a ne doctor every time you go for a check up, a little disappointing

Feb 28, 2021

they take very good care of you and have gone over the top, with keeping you safe. Their staff explains everything so well and care about your needs.

Feb 23, 2021

The staff is amazing! It is always a pleasure to attend my appointments. The wide range of frames and professional staff improve my clarity.

Feb 22, 2021

The visit was safe, thorough and quick. The technicians and Dr were knowledgeable and professional.

Feb 21, 2021

Everyone who works at The Eyecare is extremely knowledgeable.

Feb 10, 2021

Wrong prescription provided and rushed service

Feb 7, 2021

Very professional as always

Feb 6, 2021

Very professional, friendly and informative

Feb 5, 2021

After receiving multiple different ways to confirm that we would be there for our appointments, no effort was made to notify us that the office was closed due to the inclement weather. While I probably should have called to verify, I did not and wasted 1 1/2 hours driving to and from the closed office. Today we have heard nothing except emails to rate our experience. No one has communicated with us today to apologize or reschedule.

Feb 2, 2021

Dr. Mojarrad was very easy to work with and provided understandable explanations about my health plan.

Jan 28, 2021

Extremely professional people!! On-time, very knowledgeable, very customer focused

Jan 21, 2021

Always friendly and helpful staff

Jan 20, 2021

I have been a customer / patient of The Eyecare Optometrist for three years now and every visit is met with great expectations. The receptionist, eyecare professionals, aides and doctors I have come in contact with are very professional, friendly and customer satisfaction focused. My appointments are made and appointment times are usually on schedule, and I say usually, means within five minutes of my appointment time, I am in to see the doctor. Occasionally, I might get in a little early. I believe they take the time necessary for each customer/patient and I don't mind because I don't want them to rush with me and overlook something or explain to me to my understanding/satisfaction a question I may have. And, oh! by the way, did I mention, it is very convenient for me. Thank you very much.

Jan 19, 2021

I was very impressed with the safety measures the practice has put in place since Covid. It was very efficient and safe.

Jan 19, 2021

Adding on eyeglass coatings that were not asked for.

Jan 18, 2021

Very thorough eye exam was more thorough than I have had from most other optometrists over the years.

Jan 17, 2021

I have been coming to this practice since it was opened by Dr John Cochran. He was my optometrist for decades. Since he retired, I have continued coming here, however, each time I seem to see a different doctor. I specifically asked which doctor I would be seeing when I called to make my appointment and was told it would be Dr. Ngo, whom I had seen previously. Instead, I had a completely different doctor. She was very nice and extremely competent, but I like having the same person for continuity. The other complaint I have is the high cost of replacement glasses lenses. I know I have progressive lenses, which are more complicated, and therefore probably more costly, but I was taken aback by the cost of replacing lenses for both my regular and sunglasses - over $700! Due to both of these issues, I may start shopping around for another provider when it's time for my eye exam next year.

Jan 16, 2021

Quality service and products. Thank you.

Jan 16, 2021

Very professional Doctors and office staff.

Jan 3, 2021

Patient service was thorough and good.

Jan 1, 2021

I thought I will be offered free frames like other Eye Doctors since I’m in Medicaid insurance, but I had to be charged money I can’t afford at this time loosing my business & starting from zero. I had to only take the reading one.

Dec 31, 2020

I was having difficulty adjusting to my recent prescription of progressive lenses. The Eyecare Center checked the glasses against the prescription and scheduled an additional exam with the doctor to verify that the prescription was correct. A decision was made to change the prescription to bifocals at no charge. I had EXCELLENT SERVICE with every staff person during every visit. I highly recommend the Eyecare Center. Thank you so much.

Dec 25, 2020

It took them a long time to pickup the call and they let their customer stood outside with this cool weather. I am not happy with the service.

Dec 20, 2020

Informative, helpful and quick to respond. Observed all ZCovid protocols.

Dec 19, 2020

I booked an appointment with eyecare center because where I usually uses were booked for the year. I didn't expect the great service I received. Fantastic service.

Dec 16, 2020

It was my first ever eye check up in US and had a really good experience. Lots of trendy frames to choose from as well!

Dec 13, 2020

Very professional! She knew what she was doing. The concern I have is with the person that sells glasses. She had no personality and wanted to see how much money I could spend over and above my insurance quota. Interesting when I said I was going to look somewhere else, it went from $ 375 to $ 100. I will never go back to this eye center again. It is slimy!

Dec 13, 2020

Very friendly staff and was very easy to make an appointment They take really good care of you and are very thorough in their safety protocols during Covid

Dec 11, 2020

Your patience with me is fantastic

Dec 11, 2020

Very professional and the ser vice was great!

Dec 3, 2020

Thank you for the great service. The staff were friendly and helpful.

Nov 30, 2020

Good service. Thoughtful employees.

Nov 22, 2020

I was hesitate to go because of the coronavirus, but they are really on top of all the prevention procedures!!! Staff was very friendly and efficient!

Nov 14, 2020

One of the most thorough exam I have had and well explained. Great job for all during Covid.

Oct 30, 2020

Excellent Service The office was ready for my appointment right on time, got me through the exam and to the glasses selection and helped with the insurance coverage options for frames. Definitely recommend to anyone looking for a professional team.

Oct 27, 2020

Handling appointments during COVID-19 very well. My wife and I had appointments 15 minutes apart and I never even saw her while I was in there.

Oct 16, 2020

Great record keep from year to year. The Doctor reviewed passed exam history and a very detailed chat along with the annual eye exam was completed. Thanks eye care center.

Oct 15, 2020

Everyone was very helpful and the doctor was very friendly, patient, and really made sure my new contacts/prescription were best for my eyes.

Oct 14, 2020

Excellent as regards to treatment, doctors behaviors and support

Sep 30, 2020

Had a really great annual check up with Dr. Herzlinger. Lots of steps taken for covid protocols. Highly recommend!

Sep 30, 2020

Very good appointment with Dr. Taxali. Very good follow up and review of test results.staff was very professional and helpful

Sep 29, 2020

I have been coming to the Eye Care Center for morecthan 20 years. The doctors are great and the staff wonderful!

Sep 23, 2020

My appointment went smoothly. The office is definitely taking safety precautions for all!!

Sep 22, 2020

Great staff and great selection of frames!!!!

Sep 21, 2020

I am a new patient and Dr Herzlinger was recommended by my retinal eye doctor. Dr Herzlinger was very thorough and clearly explained the various options concerning my changed prescription. She will now be my "go-to" optometrist!

Sep 18, 2020

The staff is here is wonderful- they're kind, prompt, and professional and we felt very well taken care of.

Sep 18, 2020

Friendly welcome, not long waiting time.

Sep 15, 2020

Great experience as usual eye testing went very well.

Sep 10, 2020

Everyone is very professional and warm

Sep 10, 2020

I did have a few concerns that I addressed with Rosa. She was calming and professional. A great family practice.

Sep 10, 2020

Very good experience. Everyone at the office was very nice, especially Dr. Herzlinger, who explained everything in detail, she was very pleasant.

Aug 27, 2020

I’ve received excellent service. Always willing to make adjustments for my glasses, change my nose pads for better comfort.

Aug 27, 2020

You are very convenient for us, and very friendly and efficient.

Aug 26, 2020

Everything was perfect-like clock work-all employees friendly...

Aug 26, 2020

Everyone is helpful, courteous and professional!

Aug 26, 2020

My appointment was great! I appreciate the attention to protocols for Covid-19. The staff is very friendly and Dr. Herzlinger is very caring.

Aug 3, 2020

Everyone is courteous and professional. I felt like they did a great job handling things during the pandemic; even opening doors for you so that you don’t need to touch anything!

Jul 31, 2020

Dr. Herzlinger was wonderful. The office staff is very helpful. They took great care to reduce any risk for COVID-19 exposure. I felt extremely safe being there.

Jul 30, 2020

Amazing office management under Covid-19. I can see so many efforts to make the office clean. Air circulation with back door opened, check each patient before the entering the door, wipe things consistently, online checking in, removed furniture to let the air flow well. But they still give you great service and doctor and assistants check you well. I am always comfortable visiting this office.

Jul 30, 2020

Even with the Virus, the wait time nothing.They have a system worked out that actually gets you thru faster. No problems!

Jul 30, 2020

I had an excellent experience at the Eyecare Center. The staff and doctor were professional, friendly and efficient.

Jul 30, 2020

Very good experience. Timely and Professional. Very good follow up

Jul 27, 2020

The staff at The Eyecare Center Optometrist is kind, patient, and knowledgeable. They had very strong safety protocols in place and it did not take away from providing quality service. I felt safe, heard, and valued.

Jul 22, 2020

Your service and professionalism is outstanding, I really refer this office to others.

Jul 19, 2020

Columbia is my favorite eye doctor! She is very thorough, kind, and makes the appointment fun!

Jul 18, 2020

Felt very safe and they were super friendly and helpful as always!

Jul 18, 2020

The eye center was very helpful and efficient for my eye check up.

Jul 18, 2020

Very good service. Employees very friendly. Have been going since 2003 or 2004. It has changed hands in the past several years but still get the same quality of care.

Jul 7, 2020

We are long-time customers of this local practice and remain highly satisfied. Despite COVID, we were welcomed with warmth, offered full services and left feeling confident that the staff had protected our health (and theirs) without a glitch.

Jul 4, 2020

Dr. Herzlinger was very good with her examination of my eye sight. Very pleased with the outcome.

Jul 2, 2020

The new COVID-19 protocols seem to make the office much more efficient and fast. Waiting in my car to answer the few questions and then being allowed in for appointment I thought was great!

Jul 1, 2020

Excellent visit Staff always polite and helpful

Jun 30, 2020

Very efficient The facility and staff effort for the prevention for Covit-19 was amazing.

Jun 27, 2020

Very clean environment and very nice and kind people !

Jun 26, 2020

The staff was very friendly and helpful. The main reason for the rating above was the expense of the glasses and examination. Maybe I'm too cheap, but, having gotten used to Costco's optical pricing, these fees were a little hard to digest.

Jun 18, 2020

The Eyecare Center appointment was extremely professional and efficient especially during this difficult time (Covid 19) I contacted them when I arrived in the parking lot and after asking some question I was asked to come to the door where I had my temperature taken. I felt comfortable coming into the facility.

Jun 18, 2020

Friendly and helpful staff

Jun 11, 2020

Great and safe environment

Jun 10, 2020

Efficient and very competent!

Jun 6, 2020

Loved the service and professionalism of the staff. They were very careful and cautious about keeping distance and protecting the patients and themselves. While the courtesy felt a bit forced and the team seemed rushed to get me through, perhaps to reduce exposure, I still thought the they did a good job treating me and taking care that we were all safe.

Jun 5, 2020

All the employees that l came to contact with were very nice and helpful.

Jun 4, 2020

Very professional staffs

Jun 3, 2020

I just had my yearly exam. Had to wear mask and was only one in there Office. The staff and the Doctor were just as professional as any normal day. They took my temperture, asked a few questions then it was like any other exam. Don't put off going to have an examm,classes fixed or any other problems. Very safe and comforting place.

May 31, 2020

Yesterday's appt-went very well with all the precautions. I was the only patient in the office. Everything and everyone was protected. Took my temperature when I came in the door,wore a mask as so was everyone else.

May 22, 2020

Very professional and friendly. They explain everything to you.

Mar 9, 2020

Timely and thorough. Basically I went in checked my eyes, did a good job and didn’t pressure sell me. Highly recommend

Mar 6, 2020

Great service-professional, courteous, and very respectful. Will come again!!!

Mar 5, 2020

Everyone there is extremely helpful and informative. My daughter was there for a contact lens fitting and the technician was extremely patient and kind with her practicing putting the lens in and out of her eyes. The doctor there is wonderful and personable. Providing us with great price options with our insurance.

Feb 28, 2020

My exam happened right on the appointed time. Once done I was helped in choosing a new pair of glasses, and given many choices before finding the right ones. The entire staff was friendly and very helpful.

Feb 24, 2020

The only thing I would prefer in the future is a full description of needed tests and procedures to be performed at the exam PRIOR TO the exam...if known (i.e. dilation, bring glasses, etc).

Feb 18, 2020

Dr. And staffs are all very extremely professional.

Feb 12, 2020

Everyone in the office is very nice.

Feb 9, 2020

Dr and staff are very professional, I have been going to this facility since Dr. Cochran was around. I never had any issues with my orders or with the staff.

Feb 8, 2020

Staff were very pleasant and informative. My appointment was quick and efficient.

Feb 5, 2020

My wife and I wholeheartedly recommend The EyeCare Center Optometrist. We find that everybody there is friendly and accommodating. In particular, Dr, Herzlinger is very professional, personable, and thorough. She is exceptional at her job as our prescriptions have never been better. She always makes us feel at ease while providing outstanding advice and recommendations. We always look forward to our annual checkup!

Feb 1, 2020

Am very satisfied and would definitely recommend to others!!

Jan 22, 2020

The Eyecare Center team is courteous, professional, and efficient. Dr. Monica Taxali, in particular, is excellent - thorough, highly competent, and kind.

Jan 14, 2020

Friendly, courteous staff.

Jan 11, 2020

Very professional helpful staff. Love the new doctor!!

Jan 11, 2020

I am always greeted when I enter the store & everyone is very nice.

Jan 11, 2020

The doctor and staff are so polite and friendly I always look forward to my appointments

Jan 10, 2020

My first visit here was excellent. A nice facility and polite staff greeted me. I waited only very briefly, and a technician got my basic examination done while the doctor was finishing the appointment before mine. Very efficient - I like that. The doctor was extremely kind and helpful to me. Happy to be going to this eye care facility from now on.

Jan 10, 2020

The new dr is WONDERFUL however other than the one girl at front desk the entire front employees are not welcoming AT ALL and for them to look at customers and then start talking in another language in front of them when they were just speaking English is not professional at all. Exactly 5 pair of frames for an adult woman to choose from on a certain plan which if they lowered their cost some there could be more and they need to not snub their nose to people that can not afford to pay $3-400.00 for glasses. Not enough chairs in waiting area (they could condense the area where the glasses are tried on and make their waiting area bigger rather than squishing them all together.

Jan 10, 2020

Prices are very high at this center

Jan 8, 2020

I was over charged. I have been at this location before and was charge $100 for a contact appointment. According to my insurance I should have been charged $10. Now I have to battle and waste my time straightening it out.

Jan 3, 2020

Excellent, love this place!

Jan 3, 2020

Front desk staffs were very cooperative to accommodate the appointment rescheduling so that I do not miss this year's benefits.

Dec 29, 2019

Very professional and convenient! been going here for 15 years...

Dec 27, 2019

Very friendly and organized staff and office.

Dec 23, 2019

This was my second time coming in to see the doctor without an appointment. The office was close to closing and they didn’t hesitate to see me. This is what you call, goes beyond the time of duty! I’m so thankful that I am a patient here!

Dec 21, 2019

I was taken for my appointment right on time, Dr. Herzlinger was friendly, listened well to my concerns and then explained in detail what she could do to solve my issue. Excellent bedside manner so to speak. I highly recommend The Eyecare Center Optometrist.

Dec 19, 2019

I am very happy with the new eye doctor. She changed my prescription for my left eye contact lens so that I could see better and it not be as blurry. She did kind of a test by reducing my current lens prescription and increasing the stigmatism prescription and now I see even better. I had brought up the blurriness to the previous eye doctor the last two years but she said I could see 20/20 which I knew wasn't right. Thankfully the new eye doctor was able to fix that. She is very knowledgeable and helpful! When it comes to pricing of things, I think it would be very beneficial for this location to go over all the pricing and itemize it before making any final decisions as I was told I would be paying less by the lady who helped me with my glasses. There were other fees that I had no idea about until checkout which I didn't like. I did appreciate the lady who helped me with my new glasses as she took a lot of time to help me find the right ones.

Dec 16, 2019

Professional & Very Knowledgeable.

Dec 13, 2019

Very knowledgeable, competent and welcoming service. The visit is always pleasant and I come out knowing what is going on with my sight and the treatment regimen that we are pursuing. I always look forward to my next visit.

Dec 13, 2019

As always, I received excellent, professional care.

Dec 5, 2019

5 stars. Everyone was very nice and patient to me and my son during my visit.

Dec 5, 2019

This is the Ideal Experience for Eye Care. Everyone here is pleasant and ready to assist you. Doctors are great. Appointments are on time. Eye wear consultants are knowledgeable and helpful. This place is the model for all others.

Dec 3, 2019

Everyone was really nice and supportive to my situation and made things extremely easy for me which I really appreciate

Nov 19, 2019

I got the best care as usual

Nov 18, 2019

Entire staff was extremely helpful

Nov 15, 2019

The staff are very courteous and friendly. The optometrists take their time to explain the tests and results

Nov 13, 2019

The staff was friendly and helpful and, most importantly, patient. I'm not the easiest person to sell to and they were more than courteous in assisting me.

Nov 12, 2019

The whole experience was professional and enjoyable. I felt like a valued customer. I was very pleased that I could get everything done in one visit.

Nov 12, 2019

The doctor they saw my son was very condescending and not friendly. Beware

Nov 5, 2019

Always friendly welcome, prompt service.

Nov 5, 2019

Helpful staff. All costs were explained including discounts and insurance coverage.

Nov 1, 2019

Dr.Taxali was Excellent! She was very patient with me. She took her time and made me feel comfortable. She explained what she was doing at each procedure and explained the options i had. I would highly recommend her to any of my friends and family.

Oct 28, 2019

timely, comprehensive appointment.

Oct 19, 2019

Friendly, customer focused team of professionals. Need bigger office though, can get a bit congested in hallways.

Oct 13, 2019

Very professional and friendly. Caring and makes sure I receive good eye care.

Oct 11, 2019

Once again Dr. Herzlinger was superb. She was courteous, attentive, professional and extremely competent. She is an exceptional optometrist who is very skillful in her job. She makes the patient feel at ease and always provides excellent service and advice along with a great attitude. In fact, the entire staff at The Eyecare Center delivers an outstanding customer service experience!

Oct 11, 2019

Everyone was very nice, friendly, & professional.

Oct 4, 2019

The doctor is knowledgeable and careful to be certain you leave with the perfect prescription. The staff is friendly and honest. The frame selection is varied and fashionable. And the office is modern and comfortable.... I highly recommend the Eyecare Center.

Sep 29, 2019

Love, love, LOVE this eye center. I have been going for a number of years and now 2 out of my 3 kids go here and soon to follow is my husband. Everyone is so nice and personable. Extremely helpful and very patient when working with little ones. Not once in my years of going, have I ever felt rushed through my appointments.

Sep 27, 2019

Yesterday was my first appointment with Dr. Herzlinger. She is personable and professional, and she answered all my questions thoroughly. She clearly had read information from my last visit and she asked me several follow up questions. She made helpful suggestions and her manner is warm and reassuring. Cindy at the front desk is efficient, helpful, knowledgeable, and friendly. I appreciated the excellent care I received from Dr. Herzlinger and the competent staff at rhe Eye Care Center.

Sep 21, 2019

I was a Walk-In needing to see a doctor. The receptionist helped me immediately and I was treated with care!

Sep 20, 2019

Friendly, professional, service.

Sep 19, 2019

The office team is always supportive and kind with all of my eye care needs and even when there is new staff the service and care does not change.

Sep 18, 2019

Amazing eye doctor and detailed oriented

Sep 13, 2019

Always patient-centered and friendly. I’ve been a patient for over five years and have always had a positive experience.

Sep 13, 2019

Excellent experience from start to finish from entire staff, especially Dr. Herzlinger. Customer service was outstanding. The staff was friendly, courteous and professional. Dr. Herzlinger was very personable and thorough with a great attitude. She provided both competent and attentive care. Highly recommended her and this center for all of your eye care needs.

Sep 8, 2019

Outstanding experience from start to finish from entire staff, especially Dr. Herzlinger. Customer service was excellent in a friendly, courteous and professional environment. Dr. Herzlinger was very personable with a great attitude. She provided both competent and attentive care. Highly recommended her and this center for all of your eye care needs.

Sep 7, 2019

I like the new doctor. Very friendly.

Sep 5, 2019

I received very prompt and efficient service.

Aug 31, 2019

We've been going here for over 15 years because it is convenient. More than that, the staff are friendly and helpful, from testing to selecting new frames to scheduling. They are also willing to match prices with competitors, which makes it more likely that I will continue to go here and refer others.

Aug 15, 2019

The doctor who examined me was very knowledgeable, professional, courteous with a lovely sense of humor The sales associate was also very helpful Receptionists were as well helpful with big smiles on their faces

Aug 13, 2019

The people there are very professional and everyone there knows exactly what they’re doing.

Aug 11, 2019

Virtually no wait area. Professional

Aug 10, 2019

Excellent - very professional, knows and understands the eyeglass product line and the client, Honest at what eyewear looks good on the client and does not side with you just to make you feel good about your choice. They go extra mile to support the client and make the client happy. Very thorough, great reception from the time you enter in until you leave. Front Desk is professional, polite and courteous. A great place to have your exams, purchase your eyewear. Very professional, friendly, knowledgeable, kind, sincere, honest and knows the eyewear products!

Aug 1, 2019

Had a wonderful first experience as a new patient. Very flexible with appointment scheduling and all employees were cordial and helpful. Would recommend this office and team.

Jul 31, 2019

I selected 8 am since it was the first spot of the day because I don’t like to wait. But i sat there for about 20 minutes while a few patients were seen before me. If I am the first appointment and I arrive on time, not sure I understand why I would have to wait?

Jul 28, 2019

Very helpful and friendly staff. Dr. Herzlinger is the new doctor who took the time to review my history and gave me helpful suggestions.

Jul 25, 2019

All of the employees were considerate and very sweet. The doctor spent just the right amount of time with me and explained everything I needed to know in detail. She was sweet and very knowledgeable. I appreciate the extra time she spent reviewing everything I needed to do in order to prevent any further damage to my eyes and sight. I had a wonderful experience and would recommend this office to anyone who wants a caring team assisting them. Thank you!

Jul 22, 2019

Dr. H. was very attentive and communicated concerns clearly and concisely.

Jul 21, 2019

An amazing eye care center. We have been with this practice for over 10 years. I was a bit concerned with the change in physicians a couple of years ago. They handled the transition well. The support staff is friendly and helpful. I also like that they have low turnover and it's always nice to see the familiar faces. Perhaps, the reason I keep going back. Drs.Taxali and Herzlinger are both highly professional and courteous.

Jul 16, 2019

The thorough exam and the detailed explanation of my condition was reassuring. I have been anxious about symptoms, especially with my family history. I believe that the Eyecare Center is providing the best care.

Jul 16, 2019

Always a great and friendly experience here. Never much of a wait, very efficient. Very professional staff always takes their time with your questions.

Jul 14, 2019

great floor team, great eye doctor!

Jul 12, 2019

I have been going to Dr. Cochran for years and today I had an appointment with Dr Herzlinger and I have to say she is amazing. She was thorough and answered all my questions; including that I brought in samples of print of was having problems seeing and she addressed that along with a dry eye problem that no one else (except for the laser surgery place) had ever identified. She is a top-notch professional/Optometrist plus she has the people skills that together make her the very best! I was not that impressed with Dr. Chen a few years ago, but she did not connect with me at all. I felt very rushed.

Jul 11, 2019

Thorough examination with excellent provider.

Jul 11, 2019

Exceptional optometry services from the front desk staff to the optometrist. The prescription is accurate and the doctor clearly explains all medical findings. Also have a fantastic supply of designer frames to fit every occasion and they do a wonderful job fitting them to your face to maximize your vision. Entire staff is very friendly, courteous, attentive and efficient. Highly recommend them for all of your eye care needs!

Jul 8, 2019

Outstanding optometry services from the front desk staff to the optometrist. Entire staff is very friendly, courteous, attentive and efficient. Also have a nice supply of frames and they do a great job in fitting them to your face.

Jul 8, 2019

Showed up on time but still had to wait.

Jul 7, 2019

The eye exam is thorough. There is never a long wait. The doctors and staff are courteous and helpful.

Jul 1, 2019

It was a wonderful experience from start to finish

Jun 30, 2019

Dr Columbia Herzlinger was AWESOME! There was barely a wait, she was so professional, kind, peppy and found my issue immediately!!! I feel so relieved. Love the office atmosphere too.

Jun 27, 2019

Columbia is excellent. I had a problem with the focus in my right eye when the glasses arrived. She took the time to go over everything again and determined I had to have my eye position matched to the lenses.

Jun 27, 2019

Very good service. I was satisfied

Jun 25, 2019

Dr Jarvis was patient, listened to concerns, and I felt a valued customer.

Jun 23, 2019

Very good experience. Staff was timely and efficient. Each exercise was explained thoroughly

Jun 18, 2019

I am long time customer at your office ( more than 15 years ) many faces changed , staff is very unfriendly at all , no smile, may be the 2 young ladies by the front desk were nice , but the tech guy how saw me to do some test was very rude, no smile not welcoming I felt not to stay but I was already wait it for more that 35 Min. it took me over an hour to see the doctor, I use to recommend your office to many of my friend ,all my family comes about your facility ( 6 family member already comes there ) but the visit yesterday was awful and I will start to look for other place, customer service is about 4 out of 10 , the Doctor was nice , after I wait more than one hour I took with her about 10 mint or a little more, she was ok ( this is my first time with her ). to call to office and choose the day due to my day off from work was very difficult to take an appointment fit my time off, , the lady was helping me about me with new glass was very polite and professional , now to make a new galls I have to wait for 2 weeks that is way to much ,it use to be a week and then 10 days and now 2 weeks Why. other eye doctor office like you is about 7 to 10 days max! the tech guy is horrible, he need to learn how to be friendly and put smile in his face, without us he will not have a job

Jun 18, 2019

The front desk was nice . The eye doctor was good too. Just a little bit argumentative

Jun 15, 2019

Dr H & Cindy were the the only ones whose professionalism was beyond reproach. The lady who gave me a quote spoke so loud and i was embarrassed. I had financial issues trying to stick to my coverage, and she didn’t seem to care. Other patients heard it. I wasn't given a chance to even check which glasses to choose in my budget. I will recommend the place because of Dr H & Cindy.

Jun 5, 2019

Friendly welcome by Dr. H, worked very well with Tyler.

Jun 5, 2019

Dr Hertzlinger made me feel at ease, she didn't rush, and she was extremely kind, knowledgeable and helpful.

Jun 2, 2019

Was greeted by multiple associates as I entered. Everyone very pleasant & personable.

May 24, 2019

Friendly service, they take an interest in how to help you.

May 4, 2019

Very nice, professional staff - also very efficient! I enjoyed meeting Dr. Herzlinger - she has a bright personality and provided much information at my exam - I had no questions!

May 3, 2019

My last visit was excellent. Everyone in the office was friendly, helpful, and very professional. The Dr was perhaps the best I have ever had. She was thorough, open, direct, and clearly extremely knowledgeable.

May 1, 2019

Friendly, efficient, on time, quality care.

Apr 27, 2019

Very friendly staff and one thing that I appreciate is the doc was on time Always a posititve experience!!!!!!!!!!

Apr 27, 2019

Very friendly and highly efficient service from check in to appointment/exam to fitting. All very good.

Apr 26, 2019

emphasis on upselling products and services

Apr 24, 2019

Very knowledgeable and friendly staff.

Apr 18, 2019

Very good people and the best customer service

Apr 18, 2019

It is my pleasure to stay with you for more than fifteen years every time receiving a better service

Apr 15, 2019

Dr Taxali and the technician were very professional and seemed to care about my well being.

Apr 15, 2019

Very friendly and professional admin staff. OD was extremely thorough.

Apr 12, 2019

Great staff, great atmosphere, great glasses selection!

Apr 9, 2019

Staff was very friendly and helpful!!! Specially lady at the desk and most of lady who helped Glass fitting and styling pick she was so Patient and kind the most to genuine person I ever met!!! Hey totally recommend two friends and family !!!

Apr 9, 2019

professional, timely, patience shown client (me) in electric scooter, making observations harder

Apr 7, 2019

Not only close to my home but they do a great job for caring for my eyes. Thank you for your service to our community.

Apr 4, 2019

Optometrist and office staff are courteous and nice. My only negative is that of an insurance issue. I have no vision insurance - pay out of pocket. I would like to get dilation done in same visit but they have me return for it because that part is a procedure covered with medical. Wish it could all be done on the same day.

Apr 3, 2019

I have been going for years. Usually it's easy to schedule appointments and all of the optometrists and staff are friendly, professional and helpful.

Mar 31, 2019

Tight space in exam room for a person with a cane.

Mar 30, 2019

Friendly staff who are very helpful!

Mar 29, 2019

Everyone was friendly and efficient. Also the staff and doctor seemed very interested in doing their very best for me and I didn't really come in with any complaints just a regular check up.

Mar 16, 2019

Excellent doc, friendly and professional staff, excellent service.

Mar 14, 2019

They were very kind and had sweet spirits. It was my first time having to get my eyes checked for glasses and they made everything so comfortable and I was in and out within 30 mins.

Mar 14, 2019

Friendly and experieced staff, appointments that fit my schedule, good office loction - can't really think of anything that could be improved.

Mar 13, 2019

Offered alternative pricing for my high deductible health care plan. Very nice of them to do that.

Mar 10, 2019

Dr Herzinger was attentive and sincere. I can tell that she loves her job and does it well!

Mar 9, 2019

Everyone was really nice!

Mar 9, 2019

Thank you for your professionalism!

Mar 8, 2019

The best Optometrist around.... I moved to DC but still make the drive to Herndon because I like them so much. Very friendly staff and great pricing... 10/10

Mar 5, 2019

Their staff are very attentive and professional.

Mar 3, 2019

The doctor was awesome! Front desk staff’s customer service attitude changed when I chose not to get new glasses and only wanted to order 3 months of contacts. She went from courteous to abrupt and cold & seemed very annoyed that I wasn’t purchasing more. Otherwise, I’d rate a 10/10 since the tech and doctor were great!!

Mar 2, 2019

Everyone was very nice and the doctor was great with my son.

Feb 28, 2019

Nice office staff, easy to make appointments. Only issue is that there is almost always a wait of at least 20-25 min before I get called back.

Feb 24, 2019

Excellent. The Practice Manager Rosa was wonderful. I finally got back in there just to pick up a different kind of contact b/c the new ones I had started wearing last November we’re not working for me at all. They didn’t just hand them to me and send me on my way. Rosa took me back, listened to my problem with the ones I was currently wearing, gave me awesome suggestions, had the doctor check them and this was all without an appointment. Wow! Truly appreciated!!!

Feb 23, 2019

We have been happy customers for more than 20 years. We love the friendly staff, ease of scheduling, appealing selection of both regular and sunglasses, and can highly recommend this office. We have good insurance and options, and still wouldn't dream of going anywhere else.

Feb 22, 2019

Great group of people. It was a snow day and they called me to inform me my 5:15 pm appt. needs to be rescheduled. Well - we rescheduled to 1:00 pm and they managed to help all the patients and called/rescheduled all those impacted by the storm.

Feb 21, 2019

I was impressed by the staff who all were very welcoming, courteous and professional. The office is modern, clean and well equipped and comfortable and organized. The service regarding appointments were on time. The O D professional I met was excellent and exceptionally professional.

Feb 15, 2019

Convenient hours, friendly staff, competent, I noticed a change from the past where it was kind of pushy on buying glasses it is now more informative which is a nice change that I appreciate. The one thing I didn't like is being asked for my driver's license to scan and keep. With all the identity theft and stuff I choose to give as little information as possible and stick to what is truly needed.

Feb 6, 2019

Dr Toxali is a wonderful optometrist. She really cares about her patients.

Feb 5, 2019

I was greeted when I first arrived and was seen by the eye dr on time as scheculed. The eye dr listened and provided multiple recommendations.

Feb 2, 2019

I was charged $45 and nothing was done. I went to get my contact lense check up for my left eye as I had a cataract surgery done on my right. The dr did not ask me about my visit and wrote a prescription. I had my lense on the whole time so it was basically a waste of time and money. I was asked to make another appt

Jan 29, 2019

Dr. Jarvis was wonderful in explaining what was going on with my eyes. Very thorough and kind.

Jan 29, 2019

Dr Chen is outstanding, as is all the staff here. She is very knowledgeable and explains things well. I have complete trust in her.

Jan 16, 2019

Excellent experience - Professional Staff

Jan 10, 2019

I've been coming here for years, and it always seems like there is a new doctor every time I go. This time I was hesitant after seeing my appointment was with yet another new doctor, but I'm glad I did. Of all the Docs I've seen here, Dr. Jarvis is my favorite. She was very thorough and explained everything in great detail. She spent more time with me than any other doctor had in the past, so I didn't feel rushed. Let's just hope she stays around long enough for me to see her again.

Jan 10, 2019

Administration and eye exam from Dr. Chen was very efficient.

Jan 9, 2019

Dr. Emily is wonderful. I love her bubbly personality and she's very up to date on all the latest information in the optometry world.

Jan 5, 2019

Stopped in just to see if I wanted to consider changing from my usual eyecare provider and found the staff to be very helpful and the location to have a very good selection of eyewear. I made an appointment to update my prescription the next day and I really enjoyed both the appointment and the information I learned (and I've been seeing optometrists for 40 years). I wound up ordering two pair of glasses and I recommend The Eyecare Center Optometrist.

Dec 23, 2018

I have been very pleased buy the team and service with the Eyecare Center.

Dec 17, 2018

First time I met Dr. Emily Ngo, she was very smart and quick to test my eyes, as well as recommended me to another doctor for my cataract issues. I would recommend her for all of my friends as well as my family.

Dec 15, 2018

Office staff are very courteous and professional. Space is cramped as they have the eyeglass displays up front; very crowded when I arrived so no seats available. Appt started 15 minutes late; would have been nice to know they were running behind when I checked in.

Dec 13, 2018

Really appreciate the flexibility. I got poked in the eye with a tree branch. I called the Eyecare Center and they explained that they were fully booked for the day but that they would squeeze me in between appointments. I showed up and they were waiting for me. I was seen by the doctor within 20 minutes of arrival. The care was spot on as always.

Dec 13, 2018

I received a warm welcome when I walked in and multiple people came to assist me when I was looking at glasses. I had a very good experience!

Dec 7, 2018

Dr Emily is great. I enjoyed our exchange and discussion

Dec 5, 2018

Knowledgeable advice about dermatological conditions affecting eye care

Dec 2, 2018

Everyone there is great, but I miss Margie.

Nov 15, 2018

Unclear billing. It should be made clear to clients how much they will be expected to pay, and if additional service is pushed by staff during the visit, that service should be clearly specified as being an additional fee. I rarely wear contacts, only 10-20 times a year, and I made it clear to the staff as well as the doctor that i did not need any additional contacts. The doctor insisted after my normal eye exam for my glasses that I try on my contacts so I did, and I was then charged $100 for a contacts exam. I did not want or need an exam for contacts when I do not wear them often and I have no plan to order more as I already have boxes of contacts which are working well for me and will last me well over a year. I was not told that it would be an additional charge and only found out it would cost me $100 at the time I was checking out. After 4 years of choosing the eyecare center, I will not be returning here for exams or glasses in the future.

Nov 12, 2018

Poor customer service. Current employees have attitude issues - arrogant and not professional, and rude. Use old technologies. Had my eye exam there, but after the experience, have decided to go somewhere else for my glasses.

Nov 10, 2018

Awesome customer service.

Nov 6, 2018

Optometrist is very pleasant and efficient, but the sales process of acquiring new glasses feels very much an overt up sell.

Nov 3, 2018

We absolutely love Dr. Ngo Chen. She's thorough and personable. I was disappointed at the upsell when picking glasses. When I mentioned I wasn't looking to spend much for reading glasses, I was not offered any of the discount frames. I've seen them out on display in the past and they have been pointed out as an option, but not this time. In the future may take the prescription and look at Costco for frames.

Nov 1, 2018

I made an appointment for 3:15, and arrived 5 minutes early to my eye exam. I did not have the "pre-test" portion until 3:45ish and did not see the doctor until around 4:15. What is the point of an appointment if I am seen no where near the time schedule. I can understand waiting a little bit to be seen, but over an hour should be ridiculous with an appointment. The doctor was very nice and helpful.

Oct 30, 2018

The staff is just fantastic and keeps getting better! My most recent visit was especially great - detailed explanations, lots of questions asked, and genuine concern. Highly recommend coming here

Oct 26, 2018

The doctors and service was great and they helped me pick out the frames I wanted.

Oct 25, 2018

The staff was very efficient and courteous. The eyewear expert Mina was so good in choosing my glasses. She knew what frame fit my face, the color that goes well and she was so efficient it took no time at all. Highly recommend this practice.

Oct 23, 2018

Absolutely very professional

Oct 19, 2018

Very impressive! I am very pleased with the service of the staff - prompt, courteous, and knowledgeable. Thank you for a great service!

Oct 19, 2018

Everyone at the Herndon Eye Center is just outstanding. It is just a pleasure to go there and have my eyes checked and glasses fitted.

Oct 17, 2018

The Eye Care Center doctors and personnel in Franklin Farm Center are extremely professional and helpful. They have a good selection of glasses and their turn around time for a new pair or contacts is outstanding.

Oct 17, 2018

Except for the price of lenses and glasses I'm satisfied.

Oct 4, 2018

I really like Dr. Chen and appreciate her care; however, the rest of the experience is so-so. Too much WAITING in my opinion and then I couldn't even get to order glasses because there weren't enough people to help. I ended up leaving since I had already been there an hour.

Oct 3, 2018

The exam and eye glass service are reliably good. The staff really know how to maximize insurance benefits. That said, for this particular appointment I checked in about 10 minutes before my 1pm appointment. At about 1:05, another patient arrived and stated he had a 1:30 appointment and joked that he was a bit early. He was seen by the eye tech and the doctor before I was! Not cool!

Oct 2, 2018

Amazing doctor and very knowledgeable staff with friendly atmosphere!

Sep 28, 2018

The doctor was so nice, and I love her energy. She seems to love her job, and in general talking about ophthalmology. The sales woman who helped me select my frames was very patient with me. The only complaint I would have would be one of the techs who was less personable than the rest, and very limited in his interaction. (made me feel like just another number/patient)

Sep 27, 2018