Specs Eyecare | The EyeSource
584
Reviews
Address:
100 First St.
Hudson
,
OH
44236
View Map
Phone:
(330) 650-0212
Email:
Website:
Reviews
Easy to make an appointment. Fast check in proc... — Ann S.
(Patient since 2016)
Easy to make an appointment. Fast check in process. Provider exam comprehensive and well executed.
Oct 26, 2020
Friendly, prompt, thorough care.I appreciate ... — Douglas G.
(Patient since 2019)
Friendly, prompt, thorough care. I appreciate the extra measures taken to ensure safety of patients who come to the office and press their face to all the ocular measurement devices :)
Aug 31, 2020
Most thorough eye exam I've ever had, very poli... — Brian M.
(Patient since 2020)
Most thorough eye exam I've ever had, very polite courteous & professional staff. I highly recommend a visit, after all we only get 1 set of eyes.
Jul 15, 2020
— Valerie H.
(Patient since 2018)
I don't have a problem with the online presence..simply to use
Feb 24, 2020
A+ Hudson Oh, Eye Care — Cindy M.
(Patient since 2012)
A wonderful experience and I would recommend anyone looking for an eye care professional, to consider this location and Dr. Lamier.
Feb 20, 2020
Straight forward annual eye exam, nothing out o... — John, Jr P.
(Patient since 2014)
Straight forward annual eye exam, nothing out of the ordinary to note!
Jan 13, 2020
A convenient location, flexible hours and avail... — Molly F.
(Patient since 2019)
A convenient location, flexible hours and availability, beautiful office, friendly staff, excellent variety of glasses. I had a great routine eye exam with Dr. Sulewski, too. She was knowledgeable, thorough, and kind. I especially appreciated her patience in considering my personal goals and budget for plan of care.
Nov 11, 2019
Great selection and even better service! — Jerome W.
(Patient since 2017)
Great selection and even better service! Really stand behind their products and do what it takes to make things right if there are any issues. Can’t recommend them more highly!
Aug 1, 2019
Eye Exam — Robert P.
(Patient since 2017)
I was very pleased with the overall service I received from the doctor and the staff.
Jun 29, 2019
Bright eyes — Barbara S.
(Patient since 2017)
The location is great . This was my first time there and office was very clean.
May 27, 2019
— Georgia D.
(Patient since 2000)
The staff was very warm and welcoming when I arrived. My eye exam was very thorough and all my questions were answered.
May 6, 2019
Great service, easy all around — Lisa M.
(Patient since 2019)
Great service, easy all around
Apr 20, 2019
Great staff and doctors with a terrific selecti... — Susan K.
(Patient since 2012)
Great staff and doctors with a terrific selection of glasses frames!
Jan 18, 2019
Accommodating and prompt — Sarah F.
(Patient since 2015)
SPECS Eyecare is always great at accommodating schedules, even on short notice. The staff is all friendly and helpful.
Dec 3, 2018
Definitely Recommend! — Angela C.
(Patient since 2018)
This was my first time visiting an eye doctor in the Hudson area and I will definitely stick with Specs! The appointment itself was so efficient. The front desk staff were extremely helpful with checking me in and helping me find a pair of glasses that will best suit me. A+!
Nov 19, 2018
Experience was good. However I have since recei... — Donna M.
(Patient since 2000)
Experience was good. However I have since received and email stating m past due for my exam????
Sep 29, 2018
Every one was great including Dr. Ripkin. Been ... — Mary Kay K.
(Patient since 2003)
Every one was great including Dr. Ripkin. Been going to Dr. Ripkin for well over 10 years. My quality of care is the most important thing to me, which was still there. The building inside is not as warm and inviting as it was but the care was still great!
Sep 25, 2018
Very pleased. Keep going back. Always great sel... — Genine B.
(Patient since 2015)
Very pleased. Keep going back. Always great selection in frames.
Aug 18, 2018
Thank for everything. My new glasses are perfec... — David W.
(Patient since 2015)
Thank for everything. My new glasses are perfect!
Aug 16, 2018
I had wonderful service. Dr. Ripkin is the BEST... — Virginia A.
(Patient since 2003)
I had wonderful service. Dr. Ripkin is the BEST as is his staff!
Jul 28, 2018
My appt was at 9 am I was done a little before ... — Brian K.
(Patient since 2004)
My appt was at 9 am I was done a little before noon, ?
Jul 21, 2018
Even though we couldn't get the machine working... — Judith H.
(Patient since 2014)
Even though we couldn't get the machine working, I was so pleased with my time at your office. I will be sure to be there on January 20l9 for my next appointment. See you all then.
Jul 18, 2018
You are a five out of five. Th — Maria M.
(Patient since 2000)
You are a five out of five. Thanks
Jul 14, 2018
could not be better, a leader in his field. Every — James L.
(Patient since 2000)
could not be better, a leader in his field. Every Dr. should study his approach.
Jul 9, 2018
I was completely satisfied with the services pe... — Paul G.
(Patient since 2012)
I was completely satisfied with the services performed during my recent visit. Everyone was very professional and knowledgeable with respect to the purpose of my visit.
Jun 18, 2018
Same old Dr. Ripkin, despite ongoing office tra... — William H.
(Patient since 2000)
Same old Dr. Ripkin, despite ongoing office transition. Nice to have most up-to-date diagnostin machines.
Jun 9, 2018
Everyone was very helpful, friendly, and easy t... — David C.
(Patient since 2001)
Everyone was very helpful, friendly, and easy to talk to. My questions were answered in a timely manner, and enjoy all employees.
May 28, 2018
Five Stars - Very professional staff. — Richard C.
(Patient since 2013)
Five Stars - Very professional staff.
May 16, 2018
The experience with Dr. Ripkin and staff is ALW... — Robert R.
(Patient since 2002)
The experience with Dr. Ripkin and staff is ALWAYS professional and friendly.
May 16, 2018
Martin M. Kane — Martin K.
(Patient since 2005)
I was treated in a timely and professional manner.
May 9, 2018
Good service, friendly and personable. — Marsha D.
(Patient since 2014)
Good service, friendly and personable.
May 8, 2018
My appointment visit was good. — Suzanne D.
(Patient since 2011)
My appointment visit was good. I was appreciative of the help that Jim gave me in the optical section selecting frames. He seemed to understand what type of frame I needed. Even though I did not purchase that day, I plan to purchase in the near future and he was helpful to me.
May 5, 2018
Cooke.. — G Dennis C.
(Patient since 2001)
As usual, very professional and courteous appointment. I received the news I needed to hear.
May 2, 2018
Your professional services were excellent as us... — James J.
(Patient since 2003)
Your professional services were excellent as usual and we can think of no particular way they could be improved.
Apr 27, 2018
Have been very pleased with Dr. Ripkin — Eleanor C.
(Patient since 2000)
Have been very pleased with Dr. Ripkin
Apr 16, 2018
Dealing with the staff and doctor was a pleasur... — William A.
(Patient since 2017)
Dealing with the staff and doctor was a pleasure. On time, courteous and they make sure that I make the right choices.
Mar 28, 2018
Always professional and courteous — John G.
(Patient since 2000)
Always professional and courteous
Mar 25, 2018
I wouldn't go anywhere but Ripkin Vision. — Virginia A.
(Patient since 2003)
I wouldn't go anywhere but Ripkin Vision. Everyone is really great, friendly and knowledgeable. Dr. Ripkin is the BEST!!!!
Mar 10, 2018
I had to switch vision providers and had my fir... — Maria B.
(Patient since 2018)
I had to switch vision providers and had my first experience with Ripkin on Saturday. Everyone was extremely kind and went out of their way to assist me.The eyeglasses selection was phenomenal. I was in and out in around 40 minutes. Would absolutely recommend coming here for your eye care, I cannot speak highly enough about my experience.
Feb 26, 2018
I seeeee why they are the best — Kevin G.
(Patient since 2010)
I seeeee why they are the best
Feb 13, 2018
Doctors, nurses, and the support staff all ... — Diana L.
(Patient since 2018)
Doctors, nurses, and the support staff all Super fast and friendly.
Feb 11, 2018
Patient for 15 + years. — Roberta R.
(Patient since 2002)
Excellent as always. On time and friendly, what is important is Dr. Ripkin always explains everything and takes plenty of time. Thanks
Feb 10, 2018
Uncaring doctors who rush — Felicia A.
(Patient since 2015)
I felt the eye doctor who I last saw at this location did not accurately assess my vision. Mind you, I had just seen the doctor at Ripken vision August of last year and here we are January of this year and I had to get a brand new prescription. Also my husband felt that the doctor at Ripken seemed like she was rushing him along and she seemed uncaring. When I try to make another appointment to correct my prescription the doctor was never available. As a result or all of this, I had to go see another eye doctor who is a part of a different facility at a different place all together. This doctor ended up having to change my prescription because it was wrong. We will not be returning to Ripken vision.
Feb 10, 2018
I wrote my appointment day and time on the wron... — Barbara P.
(Patient since 2000)
I wrote my appointment day and time on the wrong day. No problem. They fit me in with not a second thought. From the front desk ladies to the assistants to Doc Ripkin they were first class. Great way to run a business!! Always comfortable there and given first class treatment.
Feb 4, 2018
Having been a patient of Dr. Ripkin for over tw... — Jane O.
(Patient since 2000)
Having been a patient of Dr. Ripkin for over twenty years, I think my continuance in his practice is testament enough to his excellence as a doctor
Jan 31, 2018
Always a pleasure coming to Specs! — Michelle T.
(Patient since 2014)
Always a pleasure coming to Specs!
Jan 27, 2018
As always the staff was efficient and welcoming... — Donna S.
(Patient since 2005)
As always the staff was efficient and welcoming. Nothing but the best from Dr. Ripkin.
Jan 10, 2018
Great optometrist and opticianReceptionist ( V... — Isabelle B.
(Patient since 2017)
Great optometrist and optician Receptionist ( Vanessa I think) very cold and not friendly She somewhat warmed up later when she saw her colleagues be friendly but not that much
Dec 25, 2017
— Nancy H.
(Patient since 2012)
Been coming her for years 1 st my mom than my husband n now me. Would never go to another eye specialist. He's the best. Refer all the time
Dec 22, 2017
I had a wonderful experience at the ripkin eye ... — Monica C.
(Patient since 2017)
I had a wonderful experience at the ripkin eye center! They were friendly and helpful!
Dec 15, 2017
Dr. Ripken is always very knowledgeable and up ... — Linda H.
(Patient since 2000)
Dr. Ripken is always very knowledgeable and up to date on my eye conditions.
Dec 15, 2017
Everyone was very friendly and service was quic... — Jennifer T.
(Patient since 2011)
Everyone was very friendly and service was quick!
Dec 15, 2017
I always have great doctors appointments there.... — Kimberly R.
(Patient since 2007)
I always have great doctors appointments there. My last appointment they were understaffed, I wish they would have called me to reschedule. Otherwise it’s a great team.
Dec 9, 2017
— Kathleen Z.
(Patient since 2011)
Everyone is professional and appointment is on time. Very much appreciated
Dec 6, 2017
Dr. Ripkin is very personable and extremely pro... — Kathleen B.
(Patient since 2001)
Dr. Ripkin is very personable and extremely professional. I'm extremely happy with the surgery on my cataract and am ready to sign up for my second eye. Thank you!
Dec 4, 2017
Was greeted promptly. Did not have to wait but ... — Alan S.
(Patient since 2012)
Was greeted promptly. Did not have to wait but a few minutes to be taken for my appointment. Both of the people who worked with me were very courteous and professional. Everything was explained to me very well.
Dec 3, 2017
Great eye care vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv... — Gary I.
(Patient since 2001)
Great eye care vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv
Dec 3, 2017
The examination thorough and explanation was we... — Gerald R.
(Patient since 2016)
The examination thorough and explanation was well explained. The doctor and assistants were knowledgeable and friendly.
Dec 1, 2017
I have been very satisfied with your work, pati... — Robert H.
(Patient since 2001)
I have been very satisfied with your work, patience and great personalities. Thank you so much.
Nov 29, 2017
Exceptional treatment — Jennifer M.
(Patient since 2017)
From the minute I walked in the door, the staff was friendly!! My appointment was on time, all my questions were answered and I was treated wonderfully!! I would recommend this group to anyone in need of eye care.
Nov 23, 2017
Do to outside problems you were running a littl... — George T.
(Patient since 2004)
Do to outside problems you were running a little late, totally understand the delay. Prayers for the Ripkin family.
Nov 10, 2017
. — Marion K.
(Patient since 2011)
I have high regard for both Dr. Ripkin and Dr. Stephens and do recommend them both to my friends and associates.
Oct 30, 2017
. — Teresa L.
(Patient since 2017)
So thankful for Dr. Ripken and his staff. Thank you for treating not only my condition but caring for me as a person as well. I’m not just a number here. Office visits are very detailed and the information is well explained. I feel like I have an advocate. Refreshing compared to how most of the medical field is today! Thank you!
Oct 20, 2017
Very Satisfied repeat customer — Robert N.
(Patient since 2014)
Very Satisfied repeat customer
Oct 17, 2017
Good appt! — Jill M.
(Patient since 2008)
I was treated with respect and pretty much on time!
Oct 6, 2017
No waiting around. Got right to it. Lovely st... — Maria M.
(Patient since 2000)
No waiting around. Got right to it. Lovely staff. My funny for the day--when I got to your building, I was seated in the waiting room. there were lots of old folks waiting. Every one of the men was sound asleep. Was really cute! Put a smile on my face.
Sep 22, 2017
As always, I was treated very well at the offic... — Robert R.
(Patient since 2002)
As always, I was treated very well at the office by everyone involved.
Sep 13, 2017
— Carl D.
(Patient since 2000)
excellent professional service by top-rated professionals
Sep 13, 2017
Pleasant and professional as always — Woodrow R.
(Patient since 2009)
Pleasant and professional as always
Sep 10, 2017
Took care of me without appointment — Nancy L.
(Patient since 2011)
I came to the office without an appointment because my eyes were very blurry for no apparent reason. I was scared and worried there was something seriously wrong because that had never happened to me before. Dr. Ripkin made time to see me. I didn't have to wait very long to see him. He examined me and told me I had dry eyes. I was relieved that's all that was wrong with my eyes. He made me feel calm and reassured I would be ok. Thank you Dr. Ripkin!
Sep 1, 2017
Dr. Ripken is always the ultimate professional ... — Judith V.
(Patient since 2009)
Dr. Ripken is always the ultimate professional and most superior eye doc my family knows. He saved my son's vision nad eye itself. We trust him fully.
Sep 1, 2017
The service was great as usual — Lois S.
(Patient since 2007)
The service was great as usual
Aug 11, 2017
Dr. Ripkin is the best there is! Period. — Robert S.
(Patient since 2001)
Dr. Ripkin is the best there is. Period!
Aug 9, 2017
Roberta Rinehart — Roberta R.
(Patient since 2002)
Always the best care with people who really care. They review every detail!
Aug 9, 2017
— Dolores B.
(Patient since 2012)
always feelcomfortable there with the people who work there
Aug 5, 2017
We've been patients of Dr Ripkin for over twent... — Jane O.
(Patient since 2000)
We've been patients of Dr Ripkin for over twenty years. Wouldn't change for anything.
Jul 21, 2017
Fails to Communicate — James J.
(Patient since 2010)
Been going to SPECS for several years. I fail to understand why this firm does not think enough its customers to tell them that the previous Doctor has left. Months ago. Rather, they take a cavalier attitude and wait until you walk in the door for your annual appointment. It is not that they do not have the means. They send out numerous emails telling you they are closing for holidays so communicating is not beyond their ability. Gives me the feeling that I am just a number. Nothing against the new Doctor. She seems to be quite competent. I will be re-evaluating who I choose to do my business with.
Jul 13, 2017
I came to Ripkin Vision center from a friend re... — Beth H.
(Patient since 2016)
I came to Ripkin Vision center from a friend recommendation and sure glad I did. Dr. Ripkin is very thorough and takes his time to talk to you and make sure you understand what's going on. His staff is also very helpful. I'm 59 years old and never had to wear glasses or contacts before so this is all new to me. I also just went in to Dr. Lamier, OD to get fixed up with contact lenses. She was very thorough and helpful and has me set up with trial contacts. Jim in the optical department was very patient with helping me get them in and out of my eyes.
Jul 12, 2017
Great staff but timelineess could be improved.... — Kyle H.
(Patient since 2015)
Great staff but timeliness could be improved.
Jun 17, 2017
— Debra W.
(Patient since 2013)
Love the Staff! Sorry that I don't know all of your names- but thanks for your caring!
Jun 12, 2017
Continued Great Service — Julie A.
(Patient since 2014)
I was a little skeptical when I returned back to Specs In Hudson this year to get my yearly eye exam and updated lenses. The entire staff had changed, all of the doctors and office personnel were different. The old staff had relocated and moved on. However, I found these new people quite friendly, helpful and efficient. They filled our needs and answered our questions, and we were on our way. Same great service, so we will continue to remain customers.
Jun 11, 2017
Thank you! — Heather H.
(Patient since 2012)
Loved my visit! Great knowledgeable and helpful staff!
Jun 9, 2017
Happy camper — Linda C.
(Patient since 2001)
You all are terrific! Dr. Ripkin is the best! I have been with him for several years and I could not be happier! Thanks for scheduling me over the phone for my eye check every six months! Thanks for being there when I need you! Thanks for your always friendly service......in person as well as over the phone. Dr. Ripkin, YOU ARE THE BEST!!! Muchisimas gracias!!!!!
May 18, 2017
— James C.
(Patient since 2000)
Every visit with Dr Ripken is personal rather than dry professionalism...we like that.
May 17, 2017
Dr. Ripkin is THE BEST!! Thank you! — Maria M.
(Patient since 2000)
Dr. Ripkin is THE BEST!! Thank you!
May 13, 2017
Everyone there treated me with compassion, res... — Tina G.
(Patient since 2004)
Everyone there treated me with compassion, respect and just overall kindness. I would recommend Ripkin Vision and Laser Center to anyone.
Apr 28, 2017
As we were very sad to see our old Dr. leave we... — Douglas S.
(Patient since 2012)
As we were very sad to see our old Dr. leave we are very happy with Dr. Lamier!!!
Apr 26, 2017
Always thorough and caring service. Dr. Ripkin ... — Susan H.
(Patient since 2002)
Always thorough and caring service. Dr. Ripkin welcomes questions and truly cares about his patients. He communicates about complex medical issues using laymen's terms and that is very rare.
Apr 22, 2017
Are you kidding me??? — Norman B.
(Patient since 2002)
Geez, what an experience. I thought that I was in a blacksmith's shop.
Apr 22, 2017
Friendly, courteous staff. The best care for yo... — William H.
(Patient since 2000)
Friendly, courteous staff. The best care for your vision.
Apr 8, 2017
Good help, close to where I reside. — David D.
(Patient since 2016)
The people at Ripkin Vision center are cheerful, kind , and helpful. It is a real comfort to know that I have such good folks to look after my eye problems.
Apr 3, 2017
We had quick service and we weren't there very ... — Robert H.
(Patient since 2001)
We had quick service and we weren't there very long.
Mar 30, 2017
can see great thanx to Dr. and staff . — Eileen K.
(Patient since 2003)
can see great thanx to Dr. and staff .
Mar 28, 2017
Very well organized office, efficient use of ev... — Howard D.
(Patient since 2011)
Very well organized office, efficient use of everyones time, expert eye care.
Mar 20, 2017
Routine Excellence: As usual, the staff is ver... — Royce M.
(Patient since 2011)
Routine Excellence: As usual, the staff is very helpful and informative. They were attentive to my needs and understanding of the work they were doing. The tests and examination were very professional and thorough. I always feel my needs, optical health and comfort are important to the team and are always being considered.
Mar 3, 2017
If anyone needs attention to their vision this... — David C.
(Patient since 2016)
If anyone needs attention to their vision this is the place to go. Best service ever.
Feb 27, 2017
I think Dr.Ripkin is a very good doctor — Willard D.
(Patient since 2013)
I think Dr.Ripkin is a very good doctor
Feb 10, 2017
Always a good experience — Roberta R.
(Patient since 2002)
Great office visit as usual. Everyone works a communication as to where I am with my vision health. Thanks
Feb 8, 2017
Overall, satisfactory experience. — Robert F.
(Patient since 2007)
Overall, satisfactory experience.
Feb 4, 2017
It was a great vist.I was brought in quickly ... — James R.
(Patient since 2017)
It was a great vist. I was brought in quickly and the actual visit went very well. My Dr. was very cordial and diagnosed me quickly which always helps when you are under the weather.
Jan 25, 2017
huh? What is an online presence? — James L.
(Patient since 2000)
huh? What is an online presence?
Jan 23, 2017
Excellent eye doctor — Jane O.
(Patient since 2000)
I've been a patient of Dr Ripkin for over twenty years. I still recommend him.
Jan 20, 2017
Follow-up Appointment — Jean B.
(Patient since 2012)
This was a follow-up appointment to re-check the pressure in my eyes as it was rather high during my yearly exam.
Jan 18, 2017
. — Nicholas S.
(Patient since 2010)
From the time I entered till my departure I was treated by a friendly and professional staff.
Jan 7, 2017
I recommend your office to anyone looking to fi... — Rose P.
(Patient since 2004)
I recommend your office to anyone looking to find an eye doctor. You are all great and personable.
Jan 6, 2017
EVERYTHING WAS GRATE thanks — Clarence C.
(Patient since 2011)
EVERYTHING WAS GRATE thanks
Dec 31, 2016
Eye care at its best. — Joseph Y.
(Patient since 2016)
This place is excellent. I had laser eye surgery and the staff was professional and my eye sight is excellent. Their staff is also very accommodating. I accidentally showed up a day early for a follow up visit and they squeezed me into the schedule. Its probably rare to get squeezed in on the wrong day but they pulled it off and I am so grateful for it.
Dec 24, 2016
Current procedures prevents any missing of appo... — Woodrow R.
(Patient since 2009)
Current procedures prevents any missing of appoints and should be used by other medical offices.
Dec 22, 2016
The wait has always been long — Jane O.
(Patient since 2000)
THe wait has always been long but has now become unreasonable
Dec 12, 2016
All I have to say is that you are super for me,... — Theresa H.
(Patient since 2002)
All I have to say is that you are super for me, you help me and you're very nice to me and I appreciate it. I wouldn't go to any other eye doctors Thank you Merry Christmas! I would recommend you to anyone. Thegirls are super too.
Dec 10, 2016
Dr. Ripkin in the best! — Linda C.
(Patient since 2001)
Always a pleasant experience!!! Everyone in the office is friendly and helpful!
Dec 8, 2016
The Doctor and staff are fantastic. — Jacqueline A.
(Patient since 2008)
The Doctor and staff are fantastic. They both spent all the time I needed which was a lot! They continued to tell me they were there to make things right and for me to be happy. Well when I left I was both!
Nov 24, 2016
Thank you for always being so careful with your... — Maria M.
(Patient since 2000)
Thank you for always being so careful with your patients. It is appreciated.
Nov 23, 2016
Excellent customer service!Very professional a... — Jennifer C.
(Patient since 2013)
Excellent customer service! Very professional and quick.
Nov 20, 2016
EXCELLENT as always a good experience — Donna S.
(Patient since 2012)
EXCELLENT as always a good experience
Oct 26, 2016
Always excellent service at Ripkin Vision — Stephen C.
(Patient since 2000)
Always excellent service at Ripkin Vision
Oct 25, 2016
Very efficient and well informed — Marian N.
(Patient since 2010)
Very efficient and well informed
Oct 22, 2016
— Nancy H.
(Patient since 2000)
I tried to call yesterday morning (Thursday) as I realized the new dry eye medication was driving me crazy. I had never taken it twice in one day and I had noticed some itching, etc.before but did not think it was that medication. So I cancelled the order at Acme and called to talk to someone but no one returned my call. At this point my eyes are still itchy and watering. I am not sure what to do. Thanks, Nancy Harwood
Oct 14, 2016
The brief waiting time was excellent. The techni... — Robert J.
(Patient since 2014)
The brief waiting time was excellent. Paige, the technician who checked me in, was also excellent in the way she explained what she was doing and she answered my questions so that I really understood what she the procedures. Dr. Ripkin was direct and to the point. He understood my situation and explained my treatment options. I really appreciated his approach to my eye care.
Oct 5, 2016
.Wonderful surgeon — Jill M.
(Patient since 2008)
Several years ago I had a catarac removed by Dr. Ripkin. I was very happy with he job he did, so I trusted him to do my other eye. I didn't even question which doctor I would choose for the surgery. It is a good feeling to totally trust your surgeon. Once again...great job!
Sep 30, 2016
The staff at Ripkin helped me in an emergency sit... — Thomas M.
(Patient since 2016)
The staff at Ripkin helped me in an emergency situation with an injury to my cornea. As a walk-in, I was seated comfortably in a dark room until a doctor could be available, and everyone was warm and very helpful. When the doctor arrived, she treated me promptly, and was able to find a particle in my eye lid, remove it, and prescribe an antibiotic ointment to help with healing. My eye recovered in a day or two. I am indebted to the helpful people at Ripkin.
Sep 29, 2016
— Philip M.
(Patient since 2013)
Very thorough and efficient appointment - I was in and out in one hour.
Sep 28, 2016
— Joan H.
(Patient since 2001)
I find all of the staff members to be very friendly and attentive to my eye needs. I am appreciative of the time each individual spent with me to make sure my needs were addressed properly. I was having difficulty adjusting to my new glasses and was given a very extensive eye recheck to make sure I had the right prescription. I also spent time with an optician, who examined both my new and old glasses. A few adjustments were made to my new glasses and my problem with dizziness disappeared. I appreciate all that was done to resolve my issue. My dizziness issue was take seriously from the beginning and the staff continued to take whatever steps were necessary to make sure it was resolved. Thank you.
Sep 21, 2016
Thanks — Roberta R.
(Patient since 2002)
As always, the staff are always client sensitive. Responsive and considerate, just like Dr. Ripkin. Thanks
Sep 9, 2016
I am so glad I came for a second opinion...I love... — Sueann G.
(Patient since 2016)
I am so glad I came for a second opinion...I loved the atmosphere there. And Dr Ripkin made me feel very comfortable. I also enjoyed my time with his helper. She too made me feel comfortable. Sorry I dont remember her name.
Sep 8, 2016
always love my experience at the office!!!! Ever... — Kim L.
(Patient since 2012)
always love my experience at the office!!!! Everyone is very personable and love my eye doctor! Very helpful and professional
Sep 7, 2016
Everyone is very pleasant...I like the fact that ... — Cathy Z.
(Patient since 2015)
Everyone is very pleasant...I like the fact that Dr Ripkin took the time to talk to me about my macular...I never felt that he was rushed
Sep 5, 2016
A positive experience — Elizabeth H.
(Patient since 2011)
I felt very comfortable from the beginning to the end of my appointment. Everyone was friendly and courteous. Dr. Rollin took his time to explain my problem.
Sep 3, 2016
The very best doctors and staff to be found anywh... — Rose P.
(Patient since 2004)
The very best doctors and staff to be found anywhere. Professional, thorough, and caring. I have never found an eye doctor to be as competent. I would and have recommended them to anyone.
Aug 31, 2016
Dr. Parnell is the best! So friendly and of vours... — Carolyn A.
(Patient since 2012)
Dr. Parnell is the best! So friendly and of course thorough with her exam!
Aug 29, 2016
Lack of follow through — James B.
(Patient since 2011)
I was disappointed in the lack of follow thru on my visit on Thursday the 25 th. Dr. Ripkins gave me a new prescription and I was told that they would call the Ravenna Walgreen’ s drug store and I could pick it up on my stop for my flu shot which was on my way home. It was not called in nor was it called in on Friday. Saturday I called your office and was told that the computers were down and I was asked the name of the prescription. The combination of handwriting and my eye trouble made it impossible to spell the drug’s name from the instructions given me. I told her that I could not make all the letters out and that it should be in my record. She replied that she told me that the computers were down. I was unaware that was the only record you kept. I do not know if the computers were down Thursday at 11;30 am and all day Friday and Saturday or not. I am sure the whole thing was frustrating for the staff but not as frustrating as not being able to see and spell a never heard of drug.
Aug 27, 2016
I enjoy the email reminders with the calendar and... — Bri B.
(Patient since 2014)
I enjoy the email reminders with the calendar and conformation ability. The portal leaves a lot to be desired.
Aug 26, 2016
Appointment was on time, no waiting period and en... — John H.
(Patient since 2013)
Appointment was on time, no waiting period and entire staff from the front desk to the doctors were very kind and very professional. An absolute great experience as far as an office visit goes.
Aug 24, 2016
Best eye doctor in the area. — Stephen K.
(Patient since 2007)
Very prompt and friendly service. Of course Dr Ripkin is the best in the area. After having cataract surgery in both eyes which took me from about 2200 in each eye to close to 20/20 I remain very satisfied and greatful.
Aug 7, 2016
— Kenneth G.
(Patient since 2014)
I have always ben treated well and had excellent visits at Ripken Vision. The last visit was excellent.
Aug 6, 2016
— Diane P.
(Patient since 2016)
This was my 1st visit to Ripkin Vision and I was extremely pleased. The staff was professional, knowledgeable and very pleasant. Dr. Parnell was wonderful as well. I have already passed her name onto my parents and sister.
Jul 29, 2016
Can only say THE BEST!! From the time you enter, through the "joy" of tests to the actual doctor ... — Maria M.
(Patient since 2000)
Can only say THE BEST!! From the time you enter, through the "joy" of tests to the actual doctor visit, I have dealt with competent, caring people. THANK YOU!!!
Jul 29, 2016
Our whole family is very pleased with Dr. Ripken. ... — Richard R.
(Patient since 2016)
Our whole family is very pleased with Dr. Ripken.
Jul 26, 2016
I was pleased with my recent visit to Ripken Vision. As usual the entire visit was pleasant. ... — John M.
(Patient since 2000)
I was pleased with my recent visit to Ripken Vision. As usual the entire visit was very pleasant. The office accommodations are first class and the staff is very professional and friendly. The doctors are the best and I would recommend them to anyone.. I am, by the way, 85 years old and thanks to their care, through retina problems and cataract surgery on both eyes I have had no problems and in fact recently passed my drivers license renewal eye test perfectly. John Mihelick
Jul 24, 2016
My experience at Ripkin Vision was great. My only negative was that when I had my first eye exam,... — Jill M.
(Patient since 2008)
My experience at Ripkin Vision was great. All of the office staff were very helpful. Chris was wonderful, did a great exam and put me very much at ease. Dr. Ripkin explained what was going on with my eye and I trust him. My only negative was that when I had my first eye exam, I was not told that I needed a driver. I had forgotten how bad your vision is after this exam.
Jul 20, 2016
— David T.
(Patient since 2012)
The overall experience was great. The front desk girls where very friendly and quick to get me checked in. Dr. Parnell is very knowledgeable and good at her job. Makes the appointment enjoyable.
Jul 12, 2016
good visit — Rosanne M.
(Patient since 2015)
Very friendly and pleasant staff that makes for a good experience. In the last 10 months I have been in for several visits and the experience has always been good.
Jul 9, 2016
Good experience. Complete info.... — Jeanne T.
(Patient since 2005)
Good experience. Complete info.
Jun 27, 2016
Always good service, Hate the long wait while dilating, but know it's necessary.... — Barbara W.
(Patient since 2003)
Always good service, Hate the long wait while dilating, but know it's necessary.
Jun 25, 2016
Dr Ripkin is the best Doctor ever! He is so thorough ! His staff is excellent as well! I've been s... — Kimberly R.
(Patient since 2007)
Dr Ripkin is the best Doctor ever! He is so thorough ! His staff is excellent as well! I've been seeing De Ripkin for 10 years and I tell everyone I know to go to him. Thank you for everything you all do. Kimberly Rusher
Jun 25, 2016
Dr Ripkin is the best Doctor ever! He is so thorough ! His staff is excellent as well! I've been s... — Kimberly R.
(Patient since 2007)
Dr Ripkin is the best Doctor ever! He is so thorough ! His staff is excellent as well! I've been seeing De Ripkin for 10 years and I tell everyone I know to go to him. Thank you for everything you all do. Kimberly Rusher
Jun 25, 2016
Dr Ripkin is the best Doctor ever! He is so thorough ! His staff is excellent as well! I've been s... — Kimberly R.
(Patient since 2007)
Dr Ripkin is the best Doctor ever! He is so thorough ! His staff is excellent as well! I've been seeing De Ripkin for 10 years and I tell everyone I know to go to him. Thank you for everything you all do. Kimberly Rusher
Jun 25, 2016
Super Doctor on all levels!!!!! — Linda C.
(Patient since 2001)
Dr. Ripkin has been my eye doctor for over 30 years and he is excellent in every way! I liked him after my first visit as he was and is very interested in nutrition and eating wholesome natural foods. He also has a good sense of humor and made me feel at ease right away. He is an excellent opthamologist who is very gentle and thorough. I trust him 100% with my eyes and since I was borderline glaucoma for a long time and now have it, his expert care means everything to me. I recommend Dr. Ripkin to everyone I know!
Jun 23, 2016
Understaffed...or Overbooking Appointments!... — Teri B.
(Patient since 2010)
Understaffed...or Overbooking Appointments!
Jun 4, 2016
Dr. Parnell is awesome!!! She is thorough, professional and very kind! The rest of theThank you!... — Trudy D.
(Patient since 2014)
Dr. Parnell is awesome!!! She is thorough, professional and very kind! The rest of the staff is also very kind.…Thank you!
May 26, 2016
Dr. Parnell is awesome!!! She is thorough, professional and very kind! The rest of theThank you!... — Trudy D.
(Patient since 2014)
Dr. Parnell is awesome!!! She is thorough, professional and very kind! The rest of the staff is also very kind.…Thank you!
May 26, 2016
Had a very good experience and am happy with results. Have already suggested your business to some... — Linda V.
(Patient since 2016)
Had a very good experience and am happy with results. Have already suggested your business to someone else. People very nice and was served in a very timely manner.
May 21, 2016
As always I received excellent care. From beginning to end... — Kelly C.
(Patient since 2014)
As always I received excellent care. From beginning to end
May 19, 2016
As always, my experience at your office was excellent - prompt recognition at the desk, short wait... — Robert R.
(Patient since 2002)
As always, my experience at your office was excellent - prompt recognition at the desk, short waiting time, Dr. Ripkin was excellent in taking the time to explain things to me and answering questions.
May 14, 2016
Everyone is friendly, outgoing, and ready to help.... — David C.
(Patient since 2001)
Everyone is friendly, outgoing, and ready to help.
May 11, 2016
Trustworthy and friendly! I love coming here!... — Jennifer A.
(Patient since 2013)
Trustworthy and friendly! I love coming here!
May 9, 2016
I am confident that I am getting expert care from Dr Ripkin. He is simply the best!... — Susan C.
(Patient since 2000)
I am confident that I am getting expert care from Dr Ripkin. He is simply the best!
May 7, 2016
I have been a patient of Dr. Ripkin for many years have full trust in him.... — Nick B.
(Patient since 2000)
I have been a patient of Dr. Ripkin for many years have full trust in him.
May 5, 2016
— Carole F.
(Patient since 2015)
Very pleasant staff and surroundings. Everyone was very helpful.
May 3, 2016
Overall, great... — Brent L.
(Patient since 2016)
Overall, great. Doctor Parnell corrected a diagnosis from another office, updating needed medication for which the previous diagnosis would have not been prescribed. This, in turn, assuredly sped up recovery.
Apr 27, 2016
All's well — Henry H.
(Patient since 2000)
Everyone that examined me was thorough and explained everything that they did during the examination. Dr. Ripkin was very concise in his explanation of what was going to be done for a future cataract surgery.
Apr 27, 2016
great service and well handle at the front desk... — Richard P.
(Patient since 2013)
great service and well handle at the front desk
Apr 25, 2016
fast, & helped — Constance G.
(Patient since 2016)
very impressed with the staff and doctor! took me in without waiting for along time, doctor came in to see me quickly, and explained to me about my eye problem, very clean and great front desk help! highly recommend to others coming here.
Apr 22, 2016
I had an appoinrment with Dr. Stephens which is always a long wait — Kathleen W.
(Patient since 2015)
I had an appoinrment with Dr. Stephens which is always a long wait. Everyone seemed to work hard on getting people through as quickly as possible.
Apr 14, 2016
I wish I would have known there was a charge for some procedure that was done- around $45 — Kristilyn P.
(Patient since 2012)
I wish I would have known there was a charge for some procedure that was done- around $45. The front desk member said they always charge the patient because insurance companies rarely cover it. Telling me that up front would have been nice since I thought I would only be paying my copay that day.
Apr 14, 2016
Very long wait after initial screening by a nurse. — G Dennis C.
(Patient since 2001)
Very long wait after initial screening by a nurse.
Apr 14, 2016
Great to have laser equipment at your facility! Had eye exam by very efficient tech! Always so... — Judith B.
(Patient since 2002)
Great to have laser equipment at your facility! Had eye exam by very efficient tech! Always so cheerful. Dr. Ripkin advised me of my options after explaining the situation. I chose laser capsulotomy. The procedure could be done immediately ...completely painless! Thanks for the convenience! See you in 2 weeks for OS!
Apr 13, 2016
Its fine. I'll keep thinking about it — James L.
(Patient since 2000)
Its fine. I'll keep thinking about it
Apr 10, 2016
Arrived at 10:30 for 10:40am appt. Waited 45 minutes to get back to a room — Richard B.
(Patient since 2000)
Arrived at 10:30 for 10:40am appt. Waited 45 minutes to get back to a room. Took 2 1/2 hours to complete appt. Not happy with the long wait.
Apr 10, 2016
No everything was good. People attending to me were very nice — Linda V.
(Patient since 2016)
No everything was good. People attending to me were very nice
Apr 10, 2016
Very friendly staff. Tell you what to expect as far as testing and wait times. — Rosanne M.
(Patient since 2015)
Very friendly staff. Tell you what to expect as far as testing and wait times.
Apr 7, 2016
It was fine. Staff was very friendly and skilled. — Marjory L.
(Patient since 2004)
It was fine. Staff was very friendly and skilled.
Apr 6, 2016
Excellent support staff and an outstanding professional doctor who's willing to listen, Thank you... — Robert J.
(Patient since 2014)
Excellent support staff and an outstanding professional doctor who's willing to listen, Thank you for this enjoyable medical experience.
Apr 4, 2016
Just keep doing what you do. — John M.
(Patient since 2000)
Just keep doing what you do.
Apr 3, 2016
We love this office...Everyone from the front desk to the Doctors are amazing!!! — Douglas S.
(Patient since 2012)
We love this office...Everyone from the front desk to the Doctors are amazing!!!
Apr 2, 2016
My visit was great. Everything was explained to me and the office staff was very friendly — Marilee L.
(Patient since 2012)
My visit was great. Everything was explained to me and the office staff was very friendly. I am pleased to have Dr. Ripkin as my eye specialist.
Apr 2, 2016
I give it a 5 star rating — Marilee L.
(Patient since 2012)
I had a great appointment and everyone was very friendly and explained my office visit to me.
Apr 2, 2016
Doctor was awesome and very personable, I really liked him and how well he communicated. — Krista N.
(Patient since 2010)
Doctor was awesome and very personable, I really liked him and how well he communicated.
Mar 30, 2016
Very impressed with your staff & the whole operation in general! — James D.
(Patient since 2014)
Very impressed with your staff & the whole operation in general!
Mar 21, 2016
Everything was great; we love Dr. Parnell and staff. — Ebony S.
(Patient since 2013)
Everything was great; we love Dr. Parnell and staff.
Mar 14, 2016
I thought everyone was very nice, what a great group of people and I really like Dr. — Steve W.
(Patient since 2010)
Everyone was very nice, what a great group of people. Dr. Parnell was awesome, she took her time explaining things to me and I never felt rushed. I'm going to have my daughter and wife start seeing Dr. Parnell from now on.
Mar 13, 2016
I find the disparity between the appointment time and the actual appointment frustrating — Jane O.
(Patient since 2000)
I find the disparity between the appointment time and the actual appointment frustrating. It really isn't much better than it was six years ago, ten years ago, 15 except that I am older and have far less time left in my life to sit in a Doctor's office (with my eyes dilated so I cannot read).
Mar 13, 2016
Great receptionists and Doctor — Thomas K.
(Patient since 2016)
Great receptionists and Doctor
Mar 10, 2016
I can't think of a thing that I would change — Joyce S.
(Patient since 2001)
I can't think of a thing that I would change. Everything went perfect and my situation was taken care of. It couldn't have went any better. Thanks so much.
Mar 9, 2016
Great service and knowledgeable staff. I'll return and send family/fri — Gina K.
(Patient since 2016)
Great service and knowledgeable staff. I'll return and send family/friends.
Mar 9, 2016
Good Staff — Bob C.
(Patient since 2015)
Friendly doctor and their whole staff. Every thing explained in detail.
Mar 6, 2016
the doctor was great very informative and explained my situation well — Clarence A.
(Patient since 2014)
the doctor was great very informative and explained my situation well. the receptionist kept trying to collect a co-pay from me even after I explained to her that my visit is covered 100%. I was not happy with the way she dealt with me and I do not think i'll be going back.
Mar 3, 2016
Great experience. Pleasant facility and wonderful, caring staff. — Donita S.
(Patient since 2016)
Great experience. Pleasant facility and wonderful, caring staff.
Mar 2, 2016
I feel very confident in Dr Ripkin — Ronald W.
(Patient since 2002)
I feel very confident in Dr. Ripkin and always appreciate his taking time to answer all my many questions.
Feb 26, 2016
As usual, comfortable and reasurring. — Robert S.
(Patient since 2012)
As usual, comfortable and reasurring.
Feb 25, 2016
Everyone was professional and friendly. Thank youfor being so nice. — Robert H.
(Patient since 2001)
Everyone was professional and friendly. Thank you for being so nice.
Feb 24, 2016
The problem presented itself on Friday at 3pm — Roberta G.
(Patient since 2016)
The problem presented itself on Friday at 3pm. I called the office and got an appointment for the next morning!
Feb 22, 2016
I would not change anything about this office or the people a a associated. — Dannielle F.
(Patient since 2011)
I would not change anything about this office or the people a a associated..they are absolutely WONDERFUL and I already have people going to this office that I recommend..thank you so much
Feb 22, 2016
Absolutely love Dr. Parnell. Super glad I found her. Moving the whole family to this practice. — Jennifer R.
(Patient since 2015)
Absolutely love Dr. Parnell. Super glad I found her. Moving the whole family to this practice.
Feb 22, 2016
— Curtis N.
(Patient since 2008)
very friendly and professional. Have to wait in the rooms but that is just the process. Great coffee!
Feb 19, 2016
Dr. Stephens is spectacular. — Susan M.
(Patient since 2010)
Dr. Stephens is spectacular.
Feb 13, 2016
$45 was demanded of me by receptionist when I was leaving — Douglas W.
(Patient since 2016)
$45 was demanded of me by receptionist when I was leaving. She refused to submit the service to my insurance companies for what I was being charged for. Other optometrists I have seen submit the claim. Then if denied I receive billing for same. I received a receipt for my "payment" but what it was for was not indicated in the receipt. I put in a call for Billing to understand what expenses I would encounter should I continue with the procedure I came to inquire about but received not call back. I was able to obtain some information for same for Chris with some questions remaining. The info PDF that was sent to my email address will not open. No other option to gain the info given. A video as offered by others would be helpful. Still unclear what is ahead should I continue with said organization.
Feb 12, 2016
Mr. Dr. Parnell was very thorough in explaining why my old glasses from sears were not — Melodee B.
(Patient since 2013)
Mr. Dr. Parnell was very thorough in explaining what tests he was doing and why i had issues seeing out of my old glasses from sears. I appreciate the time he spent with me to answer all my questions.
Feb 11, 2016
Very Impressed with whole staff. — James D.
(Patient since 2014)
Very Impressed with whole staff.
Feb 11, 2016
It's always good to understand what is covered by insurance. — Susan P.
(Patient since 2012)
It's always good to understand what is covered by insurance.
Feb 6, 2016
i,m very happy about the reaults of it — Willard D.
(Patient since 2013)
i,m very happy about the reaults of it
Feb 5, 2016
No comments or suggestions at this time. — Amy C.
(Patient since 2015)
No comments or suggestions at this time.
Jan 25, 2016
Doctor & staff — Sharon N.
(Patient since 2011)
Excellent doctor & everyone very nice to deal with.
Jan 14, 2016
great people working there and had good time with my visit. — George T.
(Patient since 2004)
great people working there and had good time with my visit.
Jan 13, 2016
Dr. & staff good but wait long — Rosanne M.
(Patient since 2015)
I was called in at my apt. time but it was 1 hour and 20 minutes before I got out. The inside waiting room was packed. It would have been even longer of a wait if I had been seeing the other dr.
Jan 10, 2016
2 hrs and 15 min is totally unacceptaple for a wait — Leona Z.
(Patient since 2001)
2 hrs and 15 min is totally unacceptaple for a wait
Jan 10, 2016
Received excellent service from all staff. — Gloria M.
(Patient since 2007)
Received excellent service from all staff.
Jan 9, 2016
your office is ran perfectly. — Helen M.
(Patient since 2014)
your office is ran perfectly.
Jan 9, 2016
Appointment was bad waiting in each room for the nextstep — Joanne F.
(Patient since 2004)
Appointment - bad waiting in room. Waited about 30 minutes in the room until Doctor arrived. This day was long. It would be better to let me wait by the tv room than in the doctors eye chair for half an hour or more. Chair uncomfortable and bored sitting.
Jan 3, 2016
All went well! And I appreciate Heather having copies made of my visual fields over the past year... — Linda C.
(Patient since 2001)
All went well! And I appreciate Heather having copies made of my visual fields over the past year or two soas to track my glaucoma. I will now have those paper copies to give to my doctor here in Mexico who sees me when I am here. Thanks Heather! And thanks to the girls up at the front desk for helping out with this request!
Jan 1, 2016
Extremelyu unfriendly front desk staff — Leslie A.
(Patient since 2003)
Extremelyu unfriendly front desk staff. My insurance changed and was unprepared for the higher copay. I had only 40 dollars since Christmas was just last week. I was given an extremely difficult time to come up with the remaining balance, which will be paid- GUARANTEED. I haven been coming there for years and have spent hundreds of dollars there for glasses, etc and never been treated so rudely.
Jan 1, 2016
Just not having to wait so long to be seen. — Barbara W.
(Patient since 2003)
Just not having to wait so long to be seen.
Dec 23, 2015
The front end could be a lot more courteous and kind-if I didn't know who I was going to see and... — Deborah T.
(Patient since 2001)
The front end could be a lot more courteous and kind-if I didn't know who I was going to see and relied on them I probably wouldn't be a patient. So uncaring at the desk-like 'it's just a job' to her.
Dec 23, 2015
Long wait was due to Dr. Ripkin covering for another doctor who was on maturity leave. — Ronald R.
(Patient since 2007)
Long wait was due to Dr. Ripkin covering for another doctor who was on maternity leave.
Dec 21, 2015
It's frustrating to wait SO long to be seen by the doctor. I arrived at 8:15 for an 8:30 a.m — Amy C.
(Patient since 2015)
It's frustrating to wait SO long to be seen by the doctor. I arrived at 8:15 for an 8:30 a.m. apt and was not seen by the dr until 9:20. Other than the long wait, the rest of the apt was great!
Dec 21, 2015
Very helpful for a painful issue — Evelyn B.
(Patient since 2015)
Very helpful for a painful issue
Dec 20, 2015
GREAT VISIT, AS ALWAYS. LOVE DR. RIPKIN AND THE ENTIRE STAFF. C — Catherine S.
(Patient since 2012)
GREAT VISIT, AS ALWAYS. LOVE DR. RIPKIN AND THE ENTIRE STAFF. C. SCHULTZ
Dec 18, 2015
I love dr Ripkin he's a very thorough and wonderful dr best I've ever had in my life — Kimberly R.
(Patient since 2007)
I love dr Ripkin he's a very thorough and wonderful dr best I've ever had in my life
Dec 13, 2015
Oustanding Care & Service — Thomas P.
(Patient since 2015)
Your staff is friendly and accommodating, the doctors are amazing, and took the time to explain my situation and treatment options. I am now a lifelong customer and would recommend your establishment!
Dec 7, 2015
Thank you — Maria M.
(Patient since 2000)
Thank you so much for being incredibly professional. It is appreciated. Maria Mastromatteo
Nov 28, 2015
Honestly checking in and only hearing "date of birth" as a greeting kills my impression — Elizabeth C.
(Patient since 2003)
Honestly checking in and only hearing "date of birth" as a greeting kills my impression. Are your receptionists over worked? I hate saying this but they make me feel like they are doing me a favor to help them. I don't know the name but the younger brunette with long hair seems like she would rather be working with upscale people. All I can say is a smile would go a long way-even if it's fake. I love Doctor Ripkin and Doctor Parnell. So professional. The care staff are great as well. I would just remind the receptionists that they have a job because of clients/patients and not the other way around.
Nov 21, 2015
No changes....everything was great as usual. — Jean B.
(Patient since 2012)
No changes....everything was great as usual.
Nov 17, 2015
The staff is very friendly which makes the visit quite pleasant. — Rosanne M.
(Patient since 2015)
The staff is very friendly which makes the visit quite pleasant.
Nov 15, 2015
I saw Dr. Stevens on Friday. He was very over booked — Catherine S.
(Patient since 2012)
I saw Dr. Stevens on Friday. He was very over booked. Got there a little before 10am and did not get out of there till almost noon. Disappointed to say the least. cjs
Nov 15, 2015
Appointment took 2 hours — Robert M.
(Patient since 2000)
Appointment took 2 hours. I was not given a good explaination of the lens options available for my cataract surgery. I was told that Medicare would pay for new glasses after surgery. I find that they only give a minor amount and that new glasses will cost more than 650$.
Nov 14, 2015
DR ripkin is the best no one better****staff is great as always********A #1*********ty**I have... — Eddie L.
(Patient since 2012)
DR ripkin is the best no one better****staff is great as always********A #1*********ty**I have refered ***a friend*****
Nov 14, 2015
There were two things about the cataract surgery that I'd like to see clarified: 1) The sheet I... — Jane O.
(Patient since 2000)
There were two things about the cataract surgery that I'd like to see clarified: 1) The sheet I was given said that I could bend over after surgery while the nurses cautioned me not to. 2) the sheet I got after the operation said to use tylenol or alleve for pain. This ought to have been on the sheet given BEFORE the operation, as I did not have the Medication when I needed it.
Nov 13, 2015
Great visit. Dr. R. Parnell always does a great job — Darlene Z.
(Patient since 2011)
Great visit. Dr. R. Parnell always does a great job. She informs me of what she's doing every step of the way.
Nov 9, 2015
Excellent eyecare — Katharine P.
(Patient since 2015)
This facility was tidy, friendly, professional, and knowledgable. My doctor and the other employees were helpful and explained everything in clear, concise terms. I will definitely return and would recommend friends and family!
Nov 9, 2015
give you 10 stars — Patty O.
(Patient since 2013)
everyone is so kind and look forward to coming again. Waited a few minutes, but no big deal. The wait is worth it!
Nov 7, 2015
I am always saisfied with the other services from all of the other employs at this office. — Susan K.
(Patient since 2006)
I get the impression that Ashley does not care much for receiving the customer or waiting on them,
Nov 6, 2015
— Katherine N.
(Patient since 2012)
The visit was satisfactory and took care of my needs.
Nov 1, 2015
I love your coffee! — Brigitte G.
(Patient since 2012)
I love your coffee! Dr Ripkin is willing to spend time to explain everything and answer every question.
Nov 1, 2015
Dr visit amazing but buying glasses section needs work. — John W.
(Patient since 2014)
Only thing I would change is for you to pay more attn to the patients out of pockets expenses because mine was read wrong to me and I went some where else and bought my glasses at the right price.
Oct 30, 2015
When I leave your office I feel that I understand what is happening with my eyesight and why, very... — Kim S.
(Patient since 2014)
When I leave your office I feel that I understand what is happening with my eyesight and why, very informative.
Oct 30, 2015
All of my options for my eye problems were explained in full — Kenneth G.
(Patient since 2014)
All of my options for my eye problems were explained in full. I was satisfied with the time that Dr. Ripkin spent to explain the issues.
Oct 17, 2015
I would not trust my eyes in any other care. — Rose H.
(Patient since 2002)
I would not trust my eyes in any other care.
Oct 15, 2015
As I mentioned to Dr Ripkin, the whole staff is most friendly, helpful and professional — Curtis N.
(Patient since 2008)
As I mentioned to Dr Ripkin, the whole staff is most friendly, helpful and professional. You wait a little between procedures, but the quality of care is worth it.
Oct 14, 2015
CHRIS WAS ABSOLUTELY WONDERFUL — David C.
(Patient since 2001)
CHRIS WAS ABSOLUTELY WONDERFUL. SHE TOLD ME ABOUT THE VISUAL FIELD TEST, AND REMINDED MY WHAT WAS GOING TO HAPPEN. SHE IS FUNNY, ENERGETIC, AND THE BEST PERSON TO TALK TO. SHE DESERVES A RAISE!!!!!
Oct 12, 2015
We were very disappointed to learn that Michelle is not longer with your company — Ray D.
(Patient since 2010)
We were very disappointed to learn that Michelle is not longer with your company. She was one of the few people who seem to really know their job.
Oct 9, 2015
I am so glad I decided to find a different ophthamologist and now I understand my eye situation... — Anna R.
(Patient since 2015)
I am so glad I decided to find a different ophthamologist and now I understand my eye situation and feel very good about my care.
Oct 9, 2015
My current situation was made very clear, as were the future needs and expectations — Royce M.
(Patient since 2011)
My current situation was made very clear, as were the future needs and expectations. The representative was very patient while trying to schedule the next appoint into my extensive travel schedule.
Oct 5, 2015
Very Good Experience — Rosanne M.
(Patient since 2015)
Everyone was very nice and friendly and I felt at ease. My condition was explained to me and what the course of action would be. An appointment was made to see The retinal specialist. That day I received an email with a synopsis of what had transpired and also information about my condition. I feel very comfortable in this office.
Oct 2, 2015
I was treated very well. Nothing needs to change. — Robert H.
(Patient since 2001)
I was treated very well. Nothing needs to change.
Sep 30, 2015
eye appointment — James C.
(Patient since 2007)
I always leave Dr. Ripkin feeling totally confident that I am in the hands of the best eye Dr. around. I completely trust his opinions and diagnosis. I have said many times that I wish Dr. Ripkin was our family physician for Health care!!
Sep 28, 2015
As an emergency visit, I was very pleased that everyone helped willingly and certainly solved our... — Charles M.
(Patient since 2009)
As an emergency visit, I was very pleased that everyone helped willingly and certainly solved our problem. Dr. Parnel was excellent and medically thorough. This is a wonderful place for optical needs.
Sep 27, 2015
Actually until this email I didn't know I had an shot — Lisa P.
(Patient since 2014)
Actually until this email I didn't know I had an shot. I usually get a text to confirm message which I didn't get this time. My appointment are very important to me, so I hate that I missed it due to a chance of how you remind customers. I really need to have a new appt scheduled
Sep 26, 2015
Appt was 3:20; I left there at 5:10. Wait time is way too long. — Elizabeth F.
(Patient since 2012)
Appt was 3:20; I left there at 5:10. Wait time is way too long.
Sep 23, 2015
I've mentioned this before and Dr — Karen W.
(Patient since 2002)
I've mentioned this before and Dr. Ripkin did comment on the problem, but an ocularist for prosthetics would be great.
Sep 21, 2015
There were 2 receptionists, one not at all friendly or accommodating — Susan H.
(Patient since 2002)
There were 2 receptionists, one not at all friendly or accommodating. She really does not represent your office well. I'm certain she must be competent on her double screen PC, but really, don't make patients stand at the desk without looking up-she seems bored. Also, most people don't like to blurt out birthdays, a little discretion would be helpful. We love your practice and Dr. Ripkin is the best. Front desk is weak. This is not meant to be disparaging, but wanting to bring to your attention.
Sep 18, 2015
Fast service Friendly staff. Dr explained things very well to me — Barbara S.
(Patient since 2015)
Fast service Friendly staff. Dr explained things very well to me
Sep 18, 2015
As usual everything went well during my visit. The staff was efficient and friendly — Robert R.
(Patient since 2002)
As usual everything went well during my visit. The staff was efficient and friendly. The office is well organized and I was finished earlier than I expected. Thanks.
Sep 17, 2015
Thank you all for being so competent and for all of the service you provide to me — Maria M.
(Patient since 2000)
Thank you all for being so competent and for all of the service you provide to me. I consider you THE BEST! Maria Mastromatteo
Sep 16, 2015
Great doctors, long wait — Kathleen D.
(Patient since 2011)
Great doctors, but the wait time is excessive.
Sep 14, 2015
You have improved enormously in terms of seeing patients promptly — Jane O.
(Patient since 2000)
You have improved enormously in terms of seeing patients promptly. It is a personal prejudice I have: I am uncomfortable with an ophthalmologist coupled with an optometrist. I recognize the economic logic but I still feel pressured. This does not mean I will leave your practice. I have been with Dr Ripkin for over twenty years, Dr Brinker before him, and I trust him.
Sep 13, 2015
The visit went very well and everyone is very pleasant and professional. — Katherine N.
(Patient since 2012)
The visit went very well and everyone is very pleasant and professional.
Sep 12, 2015
Initial time for seating was great.The following wait for the doctor could have been better — Gene E.
(Patient since 2001)
Initial time for seating was great. The following wait for the doctor could have been better. I'll chalk it up to the time of day and other concerns.
Sep 11, 2015
Everyone was very friendly — Bethany S.
(Patient since 2015)
Everyone was very friendly. The doctor was very considerate and was not annoyed by my questions but explained everything very well and nicely.
Sep 10, 2015
As usual it was very good and I did not have any problems during my visit. — George T.
(Patient since 2004)
As usual it was very good and I did not have any problems during my visit.
Sep 6, 2015
Everything was in good order, very happy. — John B.
(Patient since 2006)
Everything was in good order, very happy.
Sep 6, 2015
Disappointed that Michelle in optical is leaving — Jaci C.
(Patient since 2002)
Disappointed that Michelle in optical is leaving. She knows her stuff and goes out of her way to help the patient(s).
Sep 5, 2015
Everyone is always very professional and your receptionists are absolutely beautiful. lol — Michael B.
(Patient since 2003)
Everyone is always very professional and your receptionists are absolutely beautiful. lol
Sep 5, 2015
Everyone was great. Can't think of anything I would change. — Alan S.
(Patient since 2012)
Everyone was great. Can't think of anything I would change.
Sep 4, 2015
Everything was as I expected and the outcome was even better, as I learned I didn't require new... — Rosario M.
(Patient since 2011)
Everything was as I expected and the outcome was even better, as I learned I didn't require new glasses. Thank you.
Aug 29, 2015
Having had Dr — Craig R.
(Patient since 2000)
Having had Dr. Ripkin as my doctor for over 25 yrs it should be self explanatory that I have great confidence in him. There is little that I would change in the overall operation of things; if anything, I would wish for a shorter wait time to actually see the doctor, but I already know that my entire visit time will be +- 2 hrs.
Aug 26, 2015
Terri and Dr. Parnell were both wonderful. Ashley was very helpful, too. — Jacquelyn B.
(Patient since 2015)
Terri and Dr. Parnell were both wonderful. Ashley was very helpful, too.
Aug 26, 2015
Keep providing te excellent service and experience. — Oberta B.
(Patient since 2000)
Keep providing te excellent service and experience.
Aug 23, 2015
Very satisfactory visit. — Robert M.
(Patient since 2000)
This was an very professional, on-time visit.
Aug 23, 2015
four star review — Robert J.
(Patient since 2014)
great service and ecellent support staff!
Aug 15, 2015
The best part of my eye appointments is being able to have Michelle adj. my glasses — Suzanne D.
(Patient since 2011)
The best part of my eye appointments is being able to have Michelle adj. my glasses. She is so great to work with when it comes to getting new glasses.
Aug 12, 2015
I had a bit of an emergency Mon. and I was worked in with Dr. Parnell — Catherine S.
(Patient since 2012)
I had a bit of an emergency Mon. and I was worked in with Dr. Parnell. It was his first day in Streetsboro. I was very impressed. I would never trust my eye sight with any other vision company besides Dr. Ripkin & his associates. C.J. Schultz
Aug 12, 2015
everyone is wonderful there — Marsha A.
(Patient since 2007)
everyone is wonderful there
Aug 8, 2015
Great visit~ friendly and informative. — Joanne N.
(Patient since 2008)
Great visit~ friendly and informative.
Aug 8, 2015
I think it would be nice if the employee taking the patient into the back for the preliminary... — Susan S.
(Patient since 2004)
I think it would be nice if the employee taking the patient into the back for the preliminary screening said something like, 'hello Susan, my name is (name) and I'll be doing blah, blah, blah. .. ' rather than what I got which was, 'susan, please follow me'. .. never did find out what the person's name was as they had no name tag. Thank you!
Aug 6, 2015
Appointments run over but I understand because Dr R takes time to do it right. Bob — Robert S.
(Patient since 2012)
Appointments run over but I understand because Dr R takes time to do it right. Bob
Aug 6, 2015
Appointments appear to get bogged down, and end up taking almost two hours. — Philip M.
(Patient since 2013)
Appointments appear to get bogged down, and end up taking almost two hours.
Aug 3, 2015
Excellent as always you do a great job thank you — Joseph N.
(Patient since 2015)
Excellent as always you do a great job thank you
Aug 2, 2015
Professional, courteous, staff! — Jeane N.
(Patient since 2003)
Professional, courteous staff!
Aug 1, 2015
Change nothing its always a pleasure to visit!! — Robin P.
(Patient since 2003)
Change nothing its always a pleasure to visit!!
Jul 29, 2015
2 hours and 10 minutes is not acceptable. That's how long it took — Leona Z.
(Patient since 2001)
2 hours and 10 minutes is not acceptable. That's how long it took
Jul 28, 2015
your staff is blatantly unfriendly — Sandra K.
(Patient since 2014)
your staff is blatantly unfriendly
Jul 27, 2015
She explained that my eyes had a slight chance and advised that I didn't have to get new glasses — Bruce B.
(Patient since 2013)
She explained that my eyes had a slight chance and advised that I didn't have to get new glasses. My old glasses were still in good shape and not scratched. I was glad not to spend the extra money at this time. THANKS.
Jul 27, 2015
I would change nothing. However, sometimes you wait a little to long; but not this time. — Ronald R.
(Patient since 2000)
I would change nothing. However, sometimes you wait a little to long; but not this time.
Jul 25, 2015
It's a pleasure to come visit. — William H.
(Patient since 2000)
It's a pleasure to come visit.
Jul 18, 2015
I was very impressed and very comfortable. I felt I was in good care. Thank you! — Leslie M.
(Patient since 2015)
I was very impressed and very comfortable. I felt I was in good care. Thank you!
Jul 15, 2015
I was taken in prior to my actual appointment and moved through quickly. — Thomas D.
(Patient since 2004)
I was taken in prior to my actual appointment and moved through quickly.
Jul 15, 2015
You have become family thank you Hugs Jeane — Jean R.
(Patient since 2012)
You have become family thank you Hugs Jeane
Jul 13, 2015
I am always pleased with my visits to Dr. Ripken. — Gary C.
(Patient since 2000)
I am always pleased with my visits to Dr. Ripken.
Jul 12, 2015
The only comment I have that might be of interest to you is I received an appointment... — Sandy B.
(Patient since 2013)
The only comment I have that might be of interest to you is I received an appointment confirmation by email to arrive the day before at 3:30. My original appointment was Thursday at 11:30. Not wanting to get charged for a no show on Wednesday at 3:30 I kept that appointment but there really wasn't an appoint then so I don't know why I received that email. I checked the email several times to make sure I had read it correctly and I did . So you might want to check your scheduling program to see if there's a glitch so that doesn't happen to others.
Jul 11, 2015
The visit was very satisfactory. No complaints! — Pamela B.
(Patient since 2000)
The visit was very satisfactory. No complaints!
Jul 10, 2015
First Visit — Amy C.
(Patient since 2015)
This was my first visit with this practice and I was very satisfied with my first appointment.
Jul 10, 2015
I would not change a thing, my last visit Dr Ripkin was held up with an emergency, the staff... — Sandra K.
(Patient since 2000)
I would not change a thing, my last visit Dr Ripkin was held up with an emergency, the staff should have kept me informed.
Jul 8, 2015
liked coming on Wednesday sfternoon----less patients — Julianne D.
(Patient since 2001)
liked coming on Wednesday sfternoon----less patients
Jul 3, 2015
Very happy with my visit. Everyone was great. — Joseph T.
(Patient since 2007)
Very happy with my visit. Everyone was great.
Jul 1, 2015
Only thing I would have liked is a take home pamphlet on my diagnosis. Love this place though! — Victoria F.
(Patient since 2015)
Only thing I would have liked is a take home pamphlet on my diagnosis. Love this place though!
Jul 1, 2015
Having been a long time paitient of Dr. Ripkin and now Dr — Craig R.
(Patient since 2000)
Having been a long time patient of Dr. Ripkin and now Dr. Stephens, I have always been very pleased with their friendly approach and expertise. The staff has always been very friendly and proffesional. The only thing I can think of that is a negative is the time it takes to for an appointment to be completed-2hrs. or more, but I plan for this.
Jun 29, 2015
Eye trama — Sarah A.
(Patient since 2015)
Had an emergency over the weekend and the office got me in immediately and took great care of me! Will definitely recommend to family and friends and will be coming back for future needs! Thank you!
Jun 29, 2015
Everyone is great would go nowhere else but there — Theresa H.
(Patient since 2002)
Everyone is great would go nowhere else but there
Jun 28, 2015
Excellent and thorough care. Highly recommend. — Jody P.
(Patient since 2014)
Beautiful office, pleasant staff and kind doctor. I recommend this physician.
Jun 27, 2015
I so appreciated the new dry eye medicine Dr. Ripkin sold me. It seems to be working well — Nancy H.
(Patient since 2000)
I so appreciated the new dry eye medicine Dr. Ripkin sold me. It seems to be working well. Thanks, Nancy Harwood
Jun 25, 2015
Skin care product recommendations laser treatments ie hair removal skin tightening etc — Mary B.
(Patient since 2012)
Skin care product recommendations laser treatments ie hair removal skin tightening etc
Jun 20, 2015
I believed I was there this time only for pressure check since Dr — James L.
(Patient since 2000)
I believed I was there this time only for pressure check since Dr. started me on generic eye drops test 30 days ago and would not be charged for this appointment. When leaving I was charged full copay and receptionist only said : that's the way it is. I persuaded no further as it was not open for discussion. Maybe she was right, I'll never know.
Jun 14, 2015
Eye Exam — Elizabeth D.
(Patient since 2000)
I am always treated very well. Dr. Ripkin and the entire staff are always professional, kind, and caring.
Jun 8, 2015
— Rita S.
(Patient since 2015)
Everything was fine. I learned a couple of new things about my eyes, which was very good for me.
Jun 7, 2015
Give me new and improved eyes. Lol — Rose P.
(Patient since 2004)
Give me new and improved eyes. Lol
Jun 6, 2015
Dr Ripkin is the best I love his staff excellent in all areas! Kimberly Rusher — Kimberly R.
(Patient since 2007)
Dr Ripkin is the best I love his staff excellent in all areas! Kimberly Rusher
Jun 6, 2015
A little less waiting time. — Barbara W.
(Patient since 2003)
A little less waiting time.
Jun 5, 2015
everything was great — Karen F.
(Patient since 2004)
everything was great. my only concern right now is the cost of they 2 eye drops I was prescribed, so far I can not afford to get them. Luckily, I was given a sample of the steroid, but it is almost gone and it hasn't been the two weeks I was instructed to use them. Maybe a second option could be given to pts. who can not afford the cost of the drops.
Jun 4, 2015
It was the usual good visit and it was nice to see Dr. Ripkin again. — Constance H.
(Patient since 2000)
It was the usual good visit and it was nice to see Dr. Ripkin again.
May 31, 2015
I feel like I am getting great care when I finally get to see the Doctor, however I had a 9:00 am... — Susan J.
(Patient since 2013)
I feel like I am getting great care when I finally get to see the Doctor, however I had a 9:00 am appointment and I was there until 11. Seems like I waited a long time in the back waiting room while my eyes dilated.
May 30, 2015
MaryAnn is a pleasure to work with when selecting new glasses. She is very knowledgeable. — Barbara W.
(Patient since 2007)
MaryAnn is a pleasure to work with when selecting new glasses. She is very knowledgeable.
May 28, 2015
They treat the patient like no other office I have ever been.Extraordinary! — Sheldon S.
(Patient since 2000)
They treat the patient like no other office I have ever been. Extraordinary!
May 22, 2015
It was such a nice experience to have such pleasant and professional care when I didn't feel good... — Kimberly B.
(Patient since 2015)
It was such a nice experience to have such pleasant and professional care when I didn't feel good and was scared of what might be. Great staff and awesome doctor. Thank you!!
May 20, 2015
I was pleased to learn there may be services for my hearing aids soon. — Margaret M.
(Patient since 2012)
I was pleased to learn there may be services for my hearing aids soon.
May 18, 2015
Service — Robert R.
(Patient since 2002)
I always have been pleased with the professional service I receive in your office. Dr. Ripkin spends a lot of time explaining the tests, the results and the prescribed treatment.
May 13, 2015
Everyone was very welcoming,and easy to talk to — Marcia D.
(Patient since 2015)
Everyone was very welcoming,and easy to talk to. Thank-you for explaining everything regarding my vision.
May 9, 2015
Everyone was very kind and infomative, our visit was a good experiance. — Kenneth M.
(Patient since 2015)
Everyone was very kind and infomative, our visit was a good experiance.
May 2, 2015
Sometimes the wait is long to see Dr. R. — Barbara W.
(Patient since 2003)
Sometimes the wait is long to see Dr. R.
May 1, 2015
Dr. Ripkin needs to work on his eye contact when giving information to a patient — Nora K.
(Patient since 2003)
Dr. Ripkin needs to work on his eye contact when giving information to a patient. Yes, he is very professional.
May 1, 2015
I was seen on an emergency basis and the staff was very good at working me in and taking care of... — John S.
(Patient since 2004)
I was seen on an emergency basis and the staff was very good at working me in and taking care of my needs - thank you
May 1, 2015
Pleased — Jane R.
(Patient since 2015)
This was a very through exam and everything was explained well. I am very happy with my experience at Ripkin Vision.
Apr 27, 2015
waiting time to see Doctor — Lloyd M.
(Patient since 2015)
The waiting time is way too long. I've been there three times and was always there for at least two and one half hours-three hours one time. My time is also important.
Apr 27, 2015
GET CLOSER ON YOUR APOINTMENT TIME,AND AFTER DILATING YOUR EYES 1HR AND 15 MINUTES IS A LONG TIME... — William W.
(Patient since 2000)
GET CLOSER ON YOUR APOINTMENT TIME,AND AFTER DILATING YOUR EYES 1HR AND 15 MINUTES IS A LONG TIME WITH OUT LETTING YOU KNOW DR.IS BEHIND IN HIS APOINTMENT TIME
Apr 26, 2015
You need a little table or hook in the rest room to put a purse while washing your hands — Darlene R.
(Patient since 2005)
You need a little table or hook in the rest room to put a purse while washing your hands. Other than that, I love your office.
Apr 25, 2015
Dr. Parnell was great. The rest of the staff was friendly and I had a very good experience. — Lisa H.
(Patient since 2015)
Dr. Parnell was great. The rest of the staff was friendly and I had a very good experience.
Apr 23, 2015
All of your staff were kind and considerate. My glasses were adjusted perfectly. Dr — Joyce H.
(Patient since 2003)
All of your staff were kind and considerate. My glasses were adjusted perfectly. Dr. Ripkin is excellent, kind and caring.
Apr 22, 2015
You were out of sugar-free hard candies, a miniscule criticism in light of the quality of... — Ann H.
(Patient since 2001)
You were out of sugar-free hard candies, a miniscule criticism in light of the quality of service--and only a gentle poke so that you don't get too perfect.
Apr 22, 2015
More prompt service at appointed time. — Robert M.
(Patient since 2000)
More prompt service at appointed time.
Apr 18, 2015
Staff was very professional and courteous and very helpful. Dr — Marsha A.
(Patient since 2007)
Staff was very professional and courteous and very helpful. Dr. Ripkin is always so helpful and a joy to work with. He always explains so well and has time for questions. The staff is excellent as well, in my opinion. I so appreciate his practice.
Apr 17, 2015
This was the BEST experience I have had with Ripkin on every level and we have been coming for... — Sandra H.
(Patient since 2001)
This was the BEST experience I have had with Ripkin on every level and we have been coming for years. Everything at every point in the visit was explained and I was prepared. Excellent.
Apr 17, 2015
I love Dr Parnell ! My eyes and eyelids cleared up overnight. — Tammy P.
(Patient since 2012)
I love Dr Parnell ! My eyes and eyelids cleared up overnight.
Apr 16, 2015
Great just like Tony the Tiger GRRRRReat. Thanks — Michael K.
(Patient since 2014)
Great just like Tony the Tiger GRRRRReat. Thanks
Apr 15, 2015
Great visits — Jodi N.
(Patient since 2011)
None that I know. Thank you to Dr. Parnell for being so good with my boys, Joshua and Jesse. She took time in explaining everything with them and was super with them. Joshua has a bit of anxiety with his autism and she made him feel at ease. I really appreciate the extra attention. They loved seeing her program of inside the eye too! Thank u!!
Apr 10, 2015
When I entered the waiting room there were no patients — Thurman D.
(Patient since 2000)
When I entered the waiting room there were no patients. I was called but had to waiting 1hour and 15 minutes for the physician to come into the room. Every time I come to the office there is an extended wait time for the physician to come into the room. Is this because the physician is overbook? I have been a patient for a long time and this happens every time. I was supposed to have a optic nerve assessment and a field vision test I don't believe I received the field vision test.
Apr 9, 2015
Dr ripkin late , hie team should have told me about an emergency that held him up — Sandra K.
(Patient since 2000)
Dr ripkin late , his team should have told me about an emergency that held him up With that information you as the next patient can stop "fussing" As always it was great to see Dr. Ripkin
Apr 8, 2015
My visit went well, as usual. The staff is caring & professional. Dr. Ripkin is awesome — Catherine S.
(Patient since 2012)
My visit went well, as usual. The staff is caring & professional. Dr. Ripkin is awesome. I have never had a doctor who is so deeply concerned about his patients. I thank God for him. Rate 10 stars !!!!
Apr 4, 2015
Heather was very wonderful. She explained things to me, and made me feel comfortable — David C.
(Patient since 2001)
Heather was very wonderful. She explained things to me, and made me feel comfortable. I had just gotten a cup of water, when she called my name.
Mar 30, 2015
Good customer service from staff is so important — Angela D.
(Patient since 2012)
Good customer service from staff is so important. You can have the best doctor, but the interaction with front desk staff/those returning (or not returning) calls and emails make all the difference. Being attentive and friendly can not be underestimated and is always appreciated. It's the difference between good and great.
Mar 30, 2015
My appointment — Sandra R.
(Patient since 2015)
My appointment went really well. There are no problems with my eyes.
Mar 29, 2015
Dr. Ripkin always take time with his patients — Georgia D.
(Patient since 2000)
Dr. Ripkin always take time with his patients and answers every question you have.
Mar 29, 2015
Doctor, technician & receptionist were all professional & friendly and explained every aspect of... — Robert Y.
(Patient since 2015)
Doctor, technician & receptionist were all professional & friendly and explained every aspect of the visit thoroughly.
Mar 26, 2015
Great to be treated by Dr. Ripkin. He is a real pro. The staff is just great as well — G Dennis C.
(Patient since 2001)
Great to be treated by Dr. Ripkin. He is a real pro. The staff is just great as well. Dennis Cooke
Mar 26, 2015
I really appreciated the fact that I did not have a wait to get in for my appointment. — B Jane T.
(Patient since 2000)
I really appreciated the fact that I did not have a wait to get in for my appointment.
Mar 25, 2015
Excellent and efficient appt. Staff very friendly. Dr. Parnell informative and helpful — Cindy R.
(Patient since 2015)
Excellent and efficient appt. Staff very friendly. Dr. Parnell informative and helpful. Had excellent experience. Would- already have-recommend to others.
Mar 22, 2015
I thought Dr Parnell was very professional & answered all my questions her exam was thorough &... — Carolyn M.
(Patient since 2015)
I thought Dr Parnell was very professional & answered all my questions her exam was thorough & informative At my past eye doctor, he showed me the computer image of my retina and explained what he did or did not observe on the picture i felt this was informative and awesome to see inside my body
Mar 21, 2015
With some Dr's., I leave the office wondering if the Dr — Renee C.
(Patient since 2000)
With some Dr's., I leave the office wondering if the Dr. really knows what's going on with my condition. I never have that feeling with Dr. Ripkin. He spends all the time necessary to make sure the patient understands exactly what is going on. I joke with my wife that I wish he could also be our primary physician! We wouldn't drive thirty miles to see Dr. Ripkin if we didn't think he was the best!
Mar 20, 2015
All the staff at Ripkin Vision Center were incredible — William T.
(Patient since 2015)
All the staff at Ripkin Vision Center were incredible. Extremely professional and welcoming from the minute I walked in,, till the time I walked out the door. It was a great visit. Dr. Ripkin took his time making me comfortable, addressing all my concerns, issues. And was very adept and thorough at diagnosing me. I would not hesitate to recommend Ripkin Vision...
Mar 19, 2015
Had drops in my eyes and didn't realize how blinded I was until I walked out in the sunlight! Had... — Barbara B.
(Patient since 2001)
Had drops in my eyes and didn't realize how blinded I was until I walked out in the sunlight! Had to sit in my car for 10-15 min. before feeling ok to drive. Last time, I rec'd reversal drops. Is that no longer being done or an oversight? Besides that, everything and everybody were very pleasant and explained all as we went along.
Mar 16, 2015
I was very satisfied with my visit — Barbara B.
(Patient since 2013)
I was very satisfied with my visit. I had very little waiting time and that is very important to me. Thank you staff.
Mar 15, 2015
My visits have always been enjoyable — Gene E.
(Patient since 2001)
My visits have always been enjoyable. It would be good if you could put a control on the number of reminders, email and messages, I get prior to my visit. One notice and an auto confirmation is understandable.
Mar 14, 2015
Think things good the way they are — Dennison F.
(Patient since 2013)
Think things good the way they are
Mar 11, 2015
I am always extremely satisfied. Everyone is so friendly. — Lois S.
(Patient since 2007)
I am always extremely satisfied. Everyone is so friendly.
Mar 11, 2015
First Class Operation — Joseph S.
(Patient since 2012)
Pleasant experience, staff very helpful, my optician took the time to evaluate which of my two vision plans would give me the value, my optometrist even brought me a coffee while I waited in between procedures.
Mar 9, 2015
Exam — Julie D.
(Patient since 2015)
I was very pleased with my visit and exam. Would highly recommend to friends.
Mar 8, 2015
My visit to the eye center was great. — Marilee L.
(Patient since 2012)
My visit to the eye center was great.
Mar 7, 2015
Keep doing what you have always done — John M.
(Patient since 2000)
Keep doing what you have always done. It is a pleasure to go to a cheerful, efficient and professional doctor's office.
Mar 7, 2015
From the time I walked in the door to the time I left was 2 hours. One test and pressure check — Ann W.
(Patient since 2000)
From the time I walked in the door to the time I left was 2 hours. One test and pressure check. Dr. Ripkin explained he was covering for another doctor as well.
Mar 4, 2015
I thought the times between procedures were rather long but then you figure time for this to... — Lloyd M.
(Patient since 2015)
I thought the times between procedures were rather long but then you figure time for this to transpire-to do this and that, I'll wait until next appointment to pass judgement. I was treated very good. Overall it was an excellent adventure.
Mar 4, 2015
Keep up the great work!Thanks. — Brad R.
(Patient since 2011)
Keep up the great work! Thanks.
Mar 4, 2015
I would very much like to be offered services with an Occularist to polish and make PRn my... — Karen W.
(Patient since 2002)
I would very much like to be offered services with an Occularist to polish and make PRn my prosthetic eye.
Feb 28, 2015
Great service, very friendly and professional. Love Dr — Susan R.
(Patient since 2012)
Great service, very friendly and professional. Love Dr. Purnelli she is very down to earth and explains things very well.
Feb 26, 2015
Made the Switch! — Jennifer R.
(Patient since 2015)
Our insurance changed last year, and I brought my girls to Ripkin. I really liked Dr. Robin, so I decided to switch myself to Ripkin as well.
Feb 16, 2015
Please have the office manager call me at 330-618-0110 to explain. — Bri B.
(Patient since 2014)
Please have the office manager call me at 330-618-0110 to explain.
Feb 13, 2015
I am VERY pleased with my visit... — Lisa V.
(Patient since 2015)
I am VERY pleased with my visit/service. The staff was so accommodating and helpful. I hs my first visit on Sat. 2/7 and I have already recommended Ripkin Vision to friends and family. Excellent overall experience.
Feb 9, 2015
great job! very professional — Daniel N.
(Patient since 2015)
great job! very professional
Feb 5, 2015
Due to a travel advisory I did not make the appointment — Jane O.
(Patient since 2000)
Due to a travel advisory I did not make the appointment. Maybe your web site needs to take that into accoiunt?
Feb 4, 2015
We were very pleased with all aspects of the visit — Ursula M.
(Patient since 2015)
We were very pleased with all aspects of the visit. Everything was explained in detail and at no point in time did we feel that were just being rushed in and out. All staff was very helpful.
Feb 2, 2015
Waiting to see the Dr. was to long - about 30 minutes — Thomas W.
(Patient since 2014)
Waiting to see the Dr. was to long - about 30 minutes
Feb 2, 2015
Tami — Tami B.
(Patient since 2014)
I had LASIK surgery in August and would recommend their services! I had a wonderful experience!
Feb 1, 2015
All employees was very professional and very helpful — Helen M.
(Patient since 2014)
All employees was very professional and very helpful. I have never been seen by any employees from other offices that have been so helpful and concerned.I will remain his patient always.
Feb 1, 2015
Dr. Parnell is very engaging, professional, informative. Very caring. Thank you for asking — Lynda P.
(Patient since 2002)
Dr. Parnell is very engaging, professional, informative. Very caring. Thank you for asking. I do refer people to your practice. Thanks very much. Lynda Paul
Jan 29, 2015
Enjoy everyone at Ripken Vision and Laser Center — Deborah L.
(Patient since 2007)
Enjoy everyone at Ripken Vision and Laser Center. Never felt rushed or that I wasn't their first priority. Love my experience.
Jan 29, 2015
every thing was very good will be back agin — Willard D.
(Patient since 2013)
every thing was very good will be back agin
Jan 28, 2015
Even though my appointment went past the closing time the staff stayed to run the necessary tests. — Ronald B.
(Patient since 2015)
Even though my appointment went past the closing time the staff stayed to run the necessary tests.
Jan 28, 2015
Great service, professional staff — Lynn P.
(Patient since 2013)
Great service, professional staff
Jan 28, 2015
Everyone is always very nice and professional. Usually there is a 10-20 min — Betty H.
(Patient since 2012)
Everyone is always very nice and professional. Usually there is a 10-20 min. wait, not bad compared to other facilities. More than anything the staff makes you feel important.
Jan 27, 2015
EXCELLENT!!!! — Nancy W.
(Patient since 2014)
EXCELLENT!!!! every one is kind, caring and, and very professional but understands humor. ....would definitely recommend to others
Jan 27, 2015
Awesome visit! I have already shared my experience with friends and family — Mindy K.
(Patient since 2015)
Awesome visit! I have already shared my experience with friends and family. Exceptional customer service! Great selection of frames too.
Jan 27, 2015
Great experience! I am a new patient, and loved my visit! — Emily N.
(Patient since 2015)
Great experience! I am a new patient, and loved my visit!
Jan 27, 2015
Prompt and friendly — Suzanne K.
(Patient since 2012)
The team was very helpful and explained everything!
Jan 27, 2015
I am highly satisfied with the service, I receive at yourVision center. Thank you. — Reoma P.
(Patient since 2005)
I am highly satisfied with the service, I receive at your Vision center. Thank you.
Jan 25, 2015
Excellent experience ..Very friendly and professional as usual — Monique Z.
(Patient since 2012)
Excellent experience ..Very friendly and professional as usual
Jan 25, 2015
It's always a pleasure to be treated so respectfully at Ripkin Vision. — Karen J.
(Patient since 2014)
It's always a pleasure to be treated so respectfully at Ripkin Vision.
Jan 25, 2015
I have confidence that I'm at the best p;ace for me and my wife. Bob and Donna Stefanik — Robert S.
(Patient since 2012)
I have confidence that I'm at the best p;ace for me and my wife. Bob and Donna Stefanik
Jan 22, 2015
i have always been treated with respect. i wouldn't change anything — Gloria K.
(Patient since 2013)
i have always been treated with respect. i wouldn't change anything
Jan 21, 2015
5 stars — Margaret M.
(Patient since 2012)
I have a clear understanding of my sight situation and the plan of action being implemented.
Jan 18, 2015
I know how busy you are, but it would be good if there was someone available to answer... — Joyce H.
(Patient since 2003)
I know how busy you are, but it would be good if there was someone available to answer prescription questions or problems during the day. Erin is very good at customer service.
Jan 16, 2015
Parking lot was not cleared of snow. — Susan K.
(Patient since 2006)
Parking lot was not cleared of snow.
Jan 14, 2015
I was disappointed only in the fact I missed seeing your "ding-a-ling", otherwise known as Cris — Ronald B.
(Patient since 2008)
I was disappointed only in the fact I missed seeing your "ding-a-ling", otherwise known as Cris. Everything else was A-1.
Jan 14, 2015
The women at the front reception area do not greet properly other than that the other staff is... — Colleen L.
(Patient since 2012)
The women at the front reception area do not greet properly other than that the other staff is wonderful.
Jan 9, 2015
All personal was very friendly and helpful — Helen M.
(Patient since 2014)
All personal was very friendly and helpful. I have never encountered this kind of hospitality before.I would refer a friend.
Dec 28, 2014
Give me better news on a consistent basis — Rose P.
(Patient since 2004)
Give me better news on a consistent basis. I would LOVE that !!! Hahaha. I feel safe in Dr Ripkins hands, he's the best eye doctor I've ever had. His staff is excellent as well.
Dec 28, 2014
They tried to charge me for a refraction test that was part of the dianosis for my eye problem — James B.
(Patient since 2011)
They tried to charge me for a refraction test that was part of the dianosis for my eye problem. I did not ask for a new prescription or to be tested. It was done as a diagnosis. i can not help but think this was done on purpose because I usally pay my co payment when I first come in. This time they say to wait until after my visit. Now I know why.
Dec 24, 2014
Wouldn't change a thing - service was great — Nicholas S.
(Patient since 2010)
Wouldn't change a thing - service was great
Dec 20, 2014
Your questions cover it all. — Cornelius D.
(Patient since 2000)
Your questions cover it all.
Dec 20, 2014
My visit went well — Catherine S.
(Patient since 2012)
My visit went well. Didn't know ahead of time, my eyes would be dilated, fortunately, my husband brought me. Wonderful staff. I can not thank nor praise Dr. Ripkin enough for all he has done for me in the past couple of years. He is the very BEST! Cathi Schultz
Dec 19, 2014
I paid for my visit with a postdated check for 01032015 when I get my monthly retirement check — Janet R.
(Patient since 2000)
I paid for my visit with a postdated check for 01032015 when I get my monthly retirement check. You cashed it already and if I incur any overdraft fees YOU WILL BE RESPONSIBLE!!!! I am very disappointed in your financial people. I have other things automatically withdrawn from my debit account and there is not enough $$$$ to cover them!!!!
Dec 18, 2014
Dr. Ripkin needs to hire Sara Kaiser. She is currently still working for Schmidt — Susan K.
(Patient since 2006)
Dr. Ripkin needs to hire Sara Kaiser. She is currently still working for Schmidt. She would be a great asset
Dec 12, 2014
Care Source glasses availability — Teresa W.
(Patient since 2014)
Care Source glasses availability
Dec 12, 2014
No changes! — Oberta B.
(Patient since 2000)
No changes- as usual, excellent service. Moreover, Dr. Ripkin always takes time to chat so we feel like we learn something every time we have an appointment!
Dec 5, 2014
Appointment at 3pm. Doctor sees me at 4:30 pm — Michael N.
(Patient since 2005)
Appointment at 3pm. Doctor sees me at 4:30 pm. It is always 1-2 hrs past my appointment time every visit. My time is valuable. I can' t always allocate 3 hrs for an visit, nor should I have to.
Dec 5, 2014
Visit to Dr. Parnell — Martin L.
(Patient since 2012)
They are very professional and I was seen as always in a timely manner.
Nov 23, 2014
I look & feel great everyone wonderfultrust Dr, RIPKIN — Patty O.
(Patient since 2013)
I look & feel great everyone wonderful trust Dr, RIPKIN
Nov 22, 2014
Michelle was extremely helpful and patient with me in trying to select my frames and lenses — Suzanne D.
(Patient since 2011)
Michelle was extremely helpful and patient with me in trying to select my frames and lenses. One of the best that I have encountered since coming there.
Nov 22, 2014
Please note that the only people who address me as "Richard" are telemarketers — Richard F.
(Patient since 2002)
Please note that the only people who address me as "Richard" are telemarketers. If you really think we have an informal relationship that makes it appropriate to addreess me in the manner of family and friends, I'm "Rick." Others, with whom I have a more formal relationshipo, normally address me as "Dr. Feinberg."
Nov 21, 2014
I always enjoy my visit with dr Parnell . She's a very kind, knowledgable and patient person . — Sheri G.
(Patient since 2013)
I always enjoy my visit with dr Parnell . She's a very kind, knowledgable and patient person .
Nov 20, 2014
Besides the BEST in Professiional services the coffee is Great :))) — Gene M.
(Patient since 2006)
Besides the BEST in Professional services the coffee is Great :)))
Nov 19, 2014
It would be really helpful if Dr. Beyers had more appt options — Bri B.
(Patient since 2014)
It would be really helpful if Dr. Beyers had more appt options. My happy was moved from the scheduled time because he had to leave early. I had to try to sandwich it between two other apps and ended up having to cancel my second appt because of the time change. It made my day very long, rushed, and I was frustrated because I had no options in taking the appt I was given due to him only being in the office once a month.
Nov 17, 2014
Great visit. Results of test were thoroughly explained. Thank you. — Loraine B.
(Patient since 2011)
Great visit. Results of test were thoroughly explained. Thank you.
Nov 16, 2014
We recently moved to Streetsboro and were very pleased to be refered to Dr — Donald P.
(Patient since 2014)
We recently moved to Streetsboro and were very pleased to be refered to Dr. Ripkin, he made us feel very comfortable. Dr. Windy Cole refered us.
Nov 14, 2014
Erika is a great asset to your team — James B.
(Patient since 2011)
Erika is a great asset to your team
Nov 14, 2014
I waited about 5 minutes plus for my turn at the reception desk — Margaret M.
(Patient since 2012)
I waited about 5 minutes plus for my turn at the reception desk. There was wait time between the individual specialists. I have not experienced this long a wait time in the past.Next time I plan to bring something to do between specialists.
Nov 14, 2014
Sunday morning at 8:00 a.m. is an inappropriate time for a recorded appointment reminder.... — Dwight M.
(Patient since 2013)
Sunday morning at 8:00 a.m. is an inappropriate time for a recorded appointment reminder.....other than that....5 stars !
Nov 12, 2014
It was a wonderful experience. The caregivers were very professional and explained everything — Darlene Z.
(Patient since 2011)
It was a wonderful experience. The caregivers were very professional and explained everything. They were very helpful in my eyeglass selection process. Thank you,
Nov 10, 2014
I'm confused on why I'm charged a contact fitting this appt because I was fit for them last year — Michelle M.
(Patient since 2013)
I'm confused on why I'm charged a contact fitting this appt because I was fit for them last year. I thought the point of me waiting 10 and had eyes checked then counted as the fitting. I paid for it then also.
Nov 6, 2014
lengthy! — bertie g.
(Patient since 2001)
We were taken care of at appoinment time but after that there was considerable wait. It took 2 hr 15 min. Seems a little long.
Nov 2, 2014
We had an emergency and we got in right away thanks to your staff. Thank you. — Cheryl F.
(Patient since 2006)
We had an emergency and we got in right away thanks to your staff. Thank you.
Nov 2, 2014
IMAGINE MY SURPRISE WHEN I ARRIVED ON THE DAY OF MY APPOINTMENT, TO FIND THAT I WASN'T ON THE... — Jean B.
(Patient since 2012)
IMAGINE MY SURPRISE WHEN I ARRIVED ON THE DAY OF MY APPOINTMENT, TO FIND THAT I WASN'T ON THE SCHEDULE; ESPECIALLY WHEN I HAD MADE MY APPOINTMENT TO SEE DR. RIPKIN OVER A YEAR AGO. SOMEBODY EVEN CALLED ME IN APRIL 2014 TO CHANGE MY APPOINTMENT FROM 10/29/14 TO 10/21/14. HOWEVER, THE PERSON GREETING ME CHECKED WITH DR. PARNELL TO SEE IF SHE WOULD BE ABLE TO SEE ME & SHE DID. OTHERWISE, I WOULD'VE HAD TO COME BACK ON ANOTHER DAY WHICH WOULDN'T HAVE BEEN CONVENIENT FOR ME SINCE I WORK PART-TIME AND TUESDAY IS MY ONE DAY OFF. WHILE I WAS NOT HAPPY ABOUT THE SCHEDULING ERROR, I DO THINK IT WAS GREAT THAT I WAS ABLE TO BE SEEN AFTER ALL! AND I THINK DR. PARNELL IS GREAT TOO!
Oct 31, 2014
#4 I was treated with the preliminary exam promptly by did not see the Dr until 1hour after my... — John G.
(Patient since 2000)
#4 I was treated with the preliminary exam promptly by did not see the Dr until 1hour after my apointed time. Iwas in the office for more that an hour with about 15-20 min "professional" time
Oct 30, 2014
The gal who checked me out appeared confused — Ellen F.
(Patient since 2000)
The gal who checked me out appeared confused. I repeated 3 times where to send my prescription but when I got home I had a message asking for clarification. Also, this is the 2nd visit I had to remind her to charge me for refraction. Up to that point your staff had operated very efficiently and friendly.
Oct 29, 2014
All is good, I feel loke one of the family & help. I am well satisfided. — Theresa H.
(Patient since 2002)
All is good, I feel like one of the family & help. I am well satisfied.
Oct 25, 2014
staff was busy with another employee over a $1.97 that was unaccounted for. — Joseph K.
(Patient since 2013)
staff was busy with another employee over a $1.97 that was unaccounted for.
Oct 24, 2014
After arrival, I told receptionist there were no changes — Carl B.
(Patient since 2003)
After arrival, I told receptionist there were no changes. She responded, "I'll make that determination!" Hardly a good greeting for a long time patient.
Oct 24, 2014
Annual eye exam. The staff was friendly and helpful — Linda H.
(Patient since 2014)
Annual eye exam. The staff was friendly and helpful. They called my Yellow cab driver in time for my pick-up with very little waiting time. I wish I could have secured my glasses via Care Source. One of the places they referred me to will help me.
Oct 23, 2014
I have no problem, I like your services just fine.All the staff are great too — Thelma B.
(Patient since 2000)
I have no problem, I like your services just fine.All the staff are great too.I Have been going to Dr.Ripkin for years,wouldn't thinking of changing.
Oct 22, 2014
Every thing was good , and every one is always so nice . Thank you all. — V Ann F.
(Patient since 2014)
Every thing was good , and every one is always so nice . Thank you all.
Oct 20, 2014
I just want to say how nice everyone is and it's a pleasure going for my appointments — Kim G.
(Patient since 2011)
I just want to say how nice everyone is and it's a pleasure going for my appointments. I've referred you to others!
Oct 20, 2014
I was given a diagnosis without any information. Just told to come back in 6 months — Roberta N.
(Patient since 2014)
I was given a diagnosis without any information. Just told to come back in 6 months. Not sure if I was asked if I had any questions, but sure didn't have time to process diagnosis before being dismissed.
Oct 20, 2014
The front desk needs some coaching in terms of making the first few minutes to be something of a... — Umesh R.
(Patient since 2000)
The front desk needs some coaching in terms of making the first few minutes to be something of a welcoming and comforting situation.
Oct 18, 2014
Excellent first time visit. Friendly & knowledgeable staff. Very nice facility. — Deborah H.
(Patient since 2014)
Excellent first time visit. Friendly & knowledgeable staff. Very nice facility.
Oct 16, 2014
This office is very friendly and welcoming. I would highly recommend them — Kristi B.
(Patient since 2014)
This office is very friendly and welcoming. I would highly recommend them. Dr Parnell is very thorough and listens well to me.
Oct 16, 2014
— Patricia L.
(Patient since 2012)
Dr Ripkin is excellent. I was going to another eye doctor. I told him the problems I was having. When I told Dr Ripkin he checked further. I needed carter act surgery. No w I only need reading glasses. Also he has special eye testing that detected a problem with my eye. I have to go to retina specialist. If I wasn't going to dr. Ripkin maybe this problem would have been discovered too late. The staff is always friendly. They make you feel welcome. If I would have to wait to see Dr. Ripkin the wait would be worth it. I don't mind waiting for a doctor who is excellent at his job.
Oct 15, 2014
I like the fact that Dr — B Jane T.
(Patient since 2000)
I like the fact that Dr. Ripkin is up on all of the latest information relating to eye disease and I have great confidence in his care.
Oct 12, 2014
I just love Dr Ripkin & Dr Byers, they are friendly and thorough. — Kimberly R.
(Patient since 2007)
I just love Dr Ripkin & Dr Byers, they are friendly and thorough.
Oct 12, 2014
Visit Review — Jeanetta H.
(Patient since 2012)
I did not answer the question about finances because it did not come up. My coverage remains the same as my last visit.
Oct 11, 2014
I give my visit a 5 star rating. Everyone was very helpful & very pleasant. NO WAITING.. — Jeanetta H.
(Patient since 2012)
I give my visit a 5 star rating. Everyone was very helpful & very pleasant. NO WAITING...quite unusual for a visit to see the doctor!
Oct 11, 2014
Dr Ripkin and staff are professional and take good care of my eye health needs — David O.
(Patient since 2000)
Dr Ripkin and staff are professional and take good care of my eye health needs. I refer the practice on a regular basis
Oct 10, 2014
All the personnel were really friendly and greet patients as quickly as possible — Diane S.
(Patient since 2013)
All the personnel were really friendly and greet patients as quickly as possible. I have concerns with the structure itself. I am handicapped and your outside automatic door was not working on the day of my appointment and the door would only open half way, very frustrating for some by themselves using a wheelchair or walker or even a cane. The concrete barrier that separates the parking lot from the drop off needs to be cut out in the middle so handicapped do not have to go all the way around to get in the building or to their vehicles. Other than that all was very,very good. Thank you.
Oct 9, 2014
Friendly, knowledgeable staff with the latest technology and great selection of eyewear. — Patricia A.
(Patient since 2013)
Friendly, knowledgeable staff with the latest technology and great selection of eye wear.
Oct 9, 2014
We wouldn't change a thing - — Nicholas S.
(Patient since 2010)
We wouldn't change a thing -
Oct 8, 2014
Marsha McMullen — Marsha M.
(Patient since 2010)
I had an problem and appreciate you fitting me into the schedule that day.
Oct 8, 2014
I got something in my eye. It was painful and I didn't know what to do about it — Maria M.
(Patient since 2000)
I got something in my eye. It was painful and I didn't know what to do about it. I called and got an appointment that very day. Dr. Parnell was wonderful. Showed me what had happened due to the "thing" in my eye. I appreciate their expertise and the fact that I got right in. THANK YOU!
Oct 6, 2014
No problems — Joyce S.
(Patient since 2001)
I have never had a problem when I come in. I don't know of anything I would change, you do great as far as I'm concerned.
Oct 4, 2014
eye abrasion — Brian F.
(Patient since 2014)
Very professional team and very understanding. Made me feel comfortable and highly recommended
Oct 3, 2014
Glasses made for care assurance. — Teresa W.
(Patient since 2014)
Glasses made for care assurance.
Oct 3, 2014
I would not go to anyone else for my eye care. — Rose H.
(Patient since 2002)
I would not go to anyone else for my eye care.
Oct 1, 2014
MY VISIT WAS GREAT. Dr. Parnell explained my eye problem to meMy visit was explained to me. Dr — Marilee L.
(Patient since 2012)
MY VISIT WAS GREAT. Dr. Parnell explained my eye problem to me. My visit was explained to me. Dr. Parnell explained what I needed to have done and I was very satisfied. Thank You
Sep 27, 2014
Dr.Ripping is excellent at what he does — Lisa P.
(Patient since 2014)
Dr.Ripping is excellent at what he does. I think that some of the ladies at the front desk can be warmer towards the customer. I grant you I was about 15 min late due to detours, and I was pushed back even though the office was behind schedule anyway. I was there almost 3 hrs.otherror than that all is well.
Sep 26, 2014
To clarify question 3 about financial options, this will be addressed at my followup appointment. — Amy H.
(Patient since 2012)
To clarify question 3 about financial options, this will be addressed at my followup appointment.
Sep 24, 2014
Everyone at Ripkin Vision is great — Elizabeth F.
(Patient since 2000)
Everyone at Ripkin Vision is great. The most important thing, though, is the excellent medical care both my husband and I receive there. My husband has special problems, and the care could not be better. Eye sight is important and we want the best care we can possibly get----and we do. We are blessed. Thank you.
Sep 24, 2014
My appointment was at 1:20. I saw Dr — Jane O.
(Patient since 2000)
My appointment was at 1:20. I saw Dr. Ripkin at 3:00 In the meantime I was tested but still had to wait 45 minutes or so after that. This is why I prefer to come early in the morning. I thought Dr. Ripkin said my next appointment was in 6 months but the chart showed four months. Perhaps I did not understand something about my eyesight.
Sep 24, 2014
I love Dr and Cindy Ripkin!! They always care about me!!Great people and great staff!!! God... — Connie P.
(Patient since 2003)
I love Dr and Cindy Ripkin!! They always care about me!! Great people and great staff!!! God Bless!!
Sep 22, 2014
I'm always comfortable I'm getting the best attention and best help available. Bob — Robert S.
(Patient since 2012)
I'm always comfortable I'm getting the best attention and best help available. Bob
Sep 13, 2014
Discussion was held with Dr — Margaret C.
(Patient since 2002)
Discussion was held with Dr.Ripkin the decoration to stay our not will be determined after the next visit.
Sep 12, 2014
I would love it if you would have services for making new eye prosthetics — Karen W.
(Patient since 2002)
I am blind and use a screen reader. This survey went find until it stated mouse over. I am not able to use a mouse because I can't see the screen so I was unable to give a rating and now the thing won't let me submit. Not for people who are blind.
Sep 8, 2014
I would love it if you would have services for making new eye prosthetics — Karen W.
(Patient since 2002)
I would love it if you would have services for making new eye prosthetics. Also for upkeep and polishing. The place nearest no longer allow clients to come in unless they are clients of the docs at the clinic, Novus. An ocularist could come in every few months , bring her equipment and set up appointments. Have difficulty getting all the way to downtown Cleveland. Thanks, here's hoping! KAW
Sep 8, 2014
Front desk requesting copay when told by us none would apply as per experience and specifically... — James J.
(Patient since 2003)
Front desk requesting copay when told by us none would apply as per experience and specifically what Summa Care stated. Ask desk person to check records and after a review they noted no charge would apply. We fully support your close watch of required payments and commend the due diligence, however it can be a close call when you are not gracious about it.
Sep 2, 2014
Another great visit. Associates are knowledgeable and helpful thanks — Nicholas L.
(Patient since 2002)
Another great visit. Associates are knowledgeable and helpful thanks
Aug 30, 2014
I was pleased with my visit — Rosario M.
(Patient since 2011)
I was pleased with my visit. The service was prompt and to the point and I left knowing my vision care is in good hands. Thank all who were involved. See you in a year.
Aug 29, 2014
Wheelchair option — Oberta B.
(Patient since 2000)
I was happy to see you had a wheelchair room available as I was afraid I could not get into the usual chair.
Aug 29, 2014
It was great that Dr. Parnell worked me in as soon as she could to check my eye. — Diana K.
(Patient since 2011)
It was great that Dr. Parnell worked me in as soon as she could to check my eye.
Aug 28, 2014
One of the best if not the best run medical offices — James B.
(Patient since 2011)
One of the best if not the best run medical offices. The only thing is the wait between diluting your eyes and seeing the doctor.
Aug 23, 2014
I was very pleased, everything went very well. — Barbara B.
(Patient since 2013)
I was very pleased, everything went very well.
Aug 22, 2014
happy with current services — Richard W.
(Patient since 2003)
happy with current services
Aug 22, 2014
I have seen Dr. Ripkin for many years and have always been happy with his services. — Craig R.
(Patient since 2000)
I have seen Dr. Ripkin for many years and have always been happy with his services.
Aug 20, 2014
Great experience! — Cara S.
(Patient since 2014)
This was my first time to Ripkin and I will recommend it to others. Everyone was very nice and the appointment went smooth. Dr. Parnell is excellent!
Aug 20, 2014
five star — Barbara E.
(Patient since 2012)
I appreciated Dr. R's patience with my qustions.
Aug 20, 2014
Keep up the outstanding work. — Cornelius D.
(Patient since 2000)
Keep up the outstanding work.
Aug 17, 2014
Really had a great experience — Gail H.
(Patient since 2008)
Really had a great experience. I was taken back with the cost of lenses and frames but this was the first time getting real glasses. Staff and facilities were excellent! Beautiful office!
Aug 15, 2014
Every time and everything is always 1001%!!! — Hayes J.
(Patient since 2004)
Every time and everything is always 1001%!!!
Aug 8, 2014
Very professional — Henry H.
(Patient since 2000)
My exam was very thorough and I felt as if the person conducting the exam was very professional. Dr. Ripkin was very direct and clear in explaining the status of my vision.
Aug 8, 2014
As always, everything was great. — Gary C.
(Patient since 2000)
As always, everything was great.
Aug 3, 2014
Wonderful visit! Everyone was so helpful. Dr. Parnell is awesome. — Loraine B.
(Patient since 2011)
Wonderful visit! Everyone was so helpful. Dr. Parnell is awesome.
Jul 30, 2014
Everyone is so nice and helpful. Maryann was great to figure out my costs with both insurances — Susan K.
(Patient since 2013)
Everyone is so nice and helpful. Maryann was great to figure out my costs with both insurances. I will definitely recommend people to come here.
Jul 23, 2014
The staff was considerate enough to realize my appointment was a quick follow-up, while there were... — Royce M.
(Patient since 2011)
The staff was considerate enough to realize my appointment was a quick follow-up, while there were technically two ahead of me with longer more difficult appointments anticipated. As a result I was taken and completed quickly before the more complex people. This was very considerate and helped my schedule very much.
Jul 20, 2014
Great eye exam. Trial contacts working well — Karen K.
(Patient since 2014)
Great eye exam. Trial contacts working well. Who knew that one eye could improve and need less correction. Definitely seeing better Thank you.
Jul 17, 2014
July 2014 visit — Georgia D.
(Patient since 2000)
Dr. Ripkin always explains things and answers any questions you have. You never feel like he is rushing you out the door. His exams are complete. The ones who assist him are friendly and very helpful.
Jul 16, 2014
Love coming there... — Heidi R.
(Patient since 2009)
Love coming there.... BUT I've twice been turned off by the woman in the glasses department ( to the point I don't want to get glasses in your office. )
Jul 11, 2014
very happy with visit — Kim L.
(Patient since 2012)
very happy with visit. went over and above to see what best overall price would be for me with regards to what my insurance would and would not cover.
Jul 9, 2014
Survey for Dr. Parnell — Janet B.
(Patient since 2014)
I found the offices to be very nice, neat, and professional. My exam was well described and I felt very comfortable. I have recommended your office to friends already.
Jul 7, 2014
I thank Dr. Ripkin for making the effort to come in for my appointment — G Dennis C.
(Patient since 2001)
I thank Dr. Ripkin for making the effort to come in for my appointment. I know that he was in pain and very tired. He is a true professional and I would never hesitate to refer a friend to his practice.
Jul 5, 2014
My appointment took over 2 hours, and most of that time was spent waiting to see the doctor — Maude M.
(Patient since 2000)
My appointment took over 2 hours, and most of that time was spent waiting to see the doctor. This also happened at my last appointment.
Jul 2, 2014
The receptionist greeted us, checked on appointment and announced we had a $89 — Joseph C.
(Patient since 2000)
The receptionist greeted us, checked on appointment and announced we had a $89. bill and how will we handle this. SOME WHERE ON YOUR COMPUTER YOU CAN STAR PEOPLE WHO DO NOT PAY! YOUR BILLING DEPARTMENT IS VERY SLOW. THIS NEEDS TO BE ADDRESSED.....
Jun 30, 2014
you may need 2 people at the front desk answering phones and greeting patients — Margaret M.
(Patient since 2013)
you may need 2 people at the front desk answering phones and greeting patients. I arrived 10 minutes before my appointment (12:50) and there was only 1 person at the front desk and the phone was ringing off the hook. I had to wait while she was taking care of the calls (I don't know if it always that busy). A woman came to get me while I was still waiting to check in.
Jun 26, 2014
The pre-surgery consultation for my cataract was unnecessary — Ronald R.
(Patient since 2007)
The pre-surgery consultation for my cataract was unnecessary. Chris and I didn't cover anything that Dr. Ripkin and I hadn't talked about during my office visit the previous week. Other than getting eye drops - which I could have gotten the previous week - the consultation could have been done with a short phone call instead of me taking two hours off work and paying a $40 co-pay.
Jun 25, 2014
have referred several pts to Dr. Ripkin and will contintue to do so — Karen F.
(Patient since 2004)
have referred several pts to Dr. Ripkin and will contintue to do so. We always feel very comfortable there and that we are treated professionally.
Jun 25, 2014
Very efficient! The girls were very efficient. But than I like all girls — William M.
(Patient since 2009)
Very efficient! The girls were very efficient. But than I like all girls. Lol The lazor work that Dr. Ripkin Did was first class an did the job. Well done Dr. Ripkin!
Jun 22, 2014
I am completely satisfied with Dr. Ripkin and his entire staff. — Joan H.
(Patient since 2001)
I am completely satisfied with Dr. Ripkin and his entire staff.
Jun 22, 2014
Have been very happy with the care & treatment that I have recd. — Margaret M.
(Patient since 2013)
Everyone has been very helpful & answered questions. Also take time with u & don't make u feel rushed. I appreciate that & hope it continues of course. :).
Jun 21, 2014
The only thing I would change is the wait time — Neva S.
(Patient since 2012)
The only thing I would change is the wait time
Jun 16, 2014
Dr. Ripken appointment survey — Robert S.
(Patient since 2001)
Dr. Ripken always is the best!
Jun 10, 2014
I think Dr. Ripkin should hire another eye specialistto work for him — Jacquelyn S.
(Patient since 2010)
I think Dr. Ripkin should hire another eye specialist to work for him. I had to wait 1 and 1/2 hrs. after the field test for him to visit me and complete the appointment process. I was there a total of 2 and 1/2 hrs.
Jun 7, 2014
When I was waiting at the reception desk,one secretary was very polite. The other one told me to — Barbara R.
(Patient since 2009)
When I was waiting at the reception desk,one secretary was very polite. The other one told me to. "Hang on". That she would help me shortly. Please correct. Her demeanor and ask that she tell a patient "Just a minute please, I will be right with you." Thanks
Jun 5, 2014
I did not receive a reminder call. I called half hourbefore appointment to confirm — Joanne F.
(Patient since 2004)
I did not receive a reminder call. I called half hour before appointment to confirm. I was put on Hold. After 5 min. I hung up the phone called back. They had Mixed up on my time scheduled for 12:30 and 1;20 Told me I had an appointment at 1:20 pm. Busy at the front when I came in, only one person available. There was a different girl when I complete my visit. She was more calm and attentive to me. That evening I looked at my emails. I received a email that morning at 11:30 am. A phone call would have been much more helpful and less frustrating. Office Visit staff otherwise were very good!
Jun 4, 2014
Office Visit — Vicki N.
(Patient since 2001)
Everyone was kind and courteous. All aspects were explained.
Jun 4, 2014
Dr. Ripkin and Crew, THE BOMB!!!!! — Gloria O.
(Patient since 2000)
Always a pleasant experience when going for my appointments.
Jun 3, 2014
Been coming to Ripkin Vision for years and enjoyed the improvements. Keep up the good work. — George T.
(Patient since 2004)
Been coming to Ripkin Vision for years and enjoyed the improvements. Keep up the good work.
May 31, 2014
Very well organized and I was in and out quickly! — Constance H.
(Patient since 2000)
Very well organized and I was in and out quickly!
May 31, 2014
Route visit — Rosella K.
(Patient since 2000)
Dr Ripkin is an excellent doctor who cares about his patients. He stays with his patients until all their questions are answered.
May 26, 2014
Couldn't have been better! Thank you all! — Elizabeth D.
(Patient since 2000)
Couldn't have been better! Thank you all!
May 24, 2014
didn't have as good glasses adjustment to fit my face as I used to — Barbara W.
(Patient since 2007)
didn't have as good glasses adjustment to fit my face as I used to. I have already been back once since my appointment. I never returned before.
May 22, 2014
I would like to have some information about the Program I accepted an invitation to with dr — Marian P.
(Patient since 2003)
I would like to have some information about the Program I accepted an invitation to with dr. Rozakis. I heard about it a long time ago. But would like a little bit of info before I go. Thanks, Marian
May 17, 2014
Staff was warm and friendly. Doctor was very thorough and not rushed — Laura L.
(Patient since 2014)
Staff was warm and friendly. Doctor was very thorough and not rushed. Took the time to explain everything. Great experience!
May 17, 2014
Patient — Eleanor C.
(Patient since 2000)
I'm a long time patient and do refer new clients to you.
May 17, 2014
Had to come back. They forgot to give me a copy of my lens prescription. — Linda W.
(Patient since 2001)
Had to come back. They forgot to give me a copy of my lens prescription.
May 17, 2014
I really appreciated being seen at the last minute - being the worried well is not fun! — Linda T.
(Patient since 2003)
I really appreciated being seen at the last minute - being the worried well is not fun!
May 15, 2014
10 out of 10 Your are the best. — Oliver D.
(Patient since 2001)
10 out of 10 Your are the best.
May 14, 2014
My appointment went as expected — David B.
(Patient since 2001)
My appointment went as expected. Everyone I had contact with treated me professionally and in a friendly manner.
May 12, 2014
The male "technician" that administered the tests was the most through — Kathleen H.
(Patient since 2005)
The male "technician" that administered the tests was the most through. He explained what the different test measured and answered all my questions in detail. He was personable and I truly enjoyed working with him!
May 4, 2014
I would not consider anyone else to examine my eyes, unless, Dr Brinker was still in practice! — Rose H.
(Patient since 2002)
I would not consider anyone else to examine my eyes, unless, Dr Brinker was still in practice!
Apr 26, 2014
From the moment we walked in the door, I was greeted by the lady at the front desk, Kim — Margareta C.
(Patient since 2013)
From the moment we walked in the door, I was greeted by the lady at the front desk, Kim. She was very kind and accomodating. I was seen by dr Ripkin, who was very thorough with my consultation and as always kind and understanding with my situation.
Apr 20, 2014
After the drops were put in my eyes and the pressure was checked, I had to wait a half hour before... — James B.
(Patient since 2011)
After the drops were put in my eyes and the pressure was checked, I had to wait a half hour before the Doctor could see me.
Apr 19, 2014
Very pleased, as always. Wonderful staff and excellent group of doctors — Catherine S.
(Patient since 2012)
Very pleased, as always. Wonderful staff and excellent group of doctors. HIGHLY recommend to anyone and everyone. C. Schultz
Apr 14, 2014
You have a "TOP Class" business. The professionalism by Doctors and Staff is 2nd to none — Gene M.
(Patient since 2006)
You have a "TOP Class" business. The professionalism by Doctors and Staff is 2nd to none. I always feel comfortable and confident when I visit. See you soon again! Gene McDaniel
Apr 10, 2014
I never got a break down of the $280.00 charge only a credit card receipt — Kimberly R.
(Patient since 2007)
I never got a break down of the $280.00 charge only a credit card receipt. I received no prescription for glasses. I love Dr Ripkin, he is probably one of the best Dr's I have ever seen in my life.
Apr 7, 2014
I can not think of anything at this time, I think they are always GREAT — Michelle H.
(Patient since 2007)
I can not think of anything at this time, I think they are always GREAT
Apr 6, 2014
Dr Ripkin and Cindy Ripkin are amazing people!! Cindy is such a sweet lady and Dr Ripkin is the... — Connie P.
(Patient since 2003)
Dr Ripkin and Cindy Ripkin are amazing people!! Cindy is such a sweet lady and Dr Ripkin is the most caring and compassionate Doctor. He truly cares about my vision and me as a person. I recommend him to everyone! God bless them both!
Apr 5, 2014
This was the best visit ever, no long wait, everyone was happy, nice, helpful (I was having... — Darlene R.
(Patient since 2005)
This was the best visit ever, no long wait, everyone was happy, nice, helpful (I was having difficulty at the coffee station) and was quickly and nicely helped. I love your office and I know we can all get so busy and not seem helpful or happy but you were all that the day of my appointment. Thank you!!!!
Apr 5, 2014
Excellent 1st class operation — Edward S.
(Patient since 2003)
Dr Ripkin is the Best and his Office and personel are 1st Class
Apr 4, 2014
Happy girls — Holly T.
(Patient since 2014)
My daughters were very happy with their exams for contacts and glasses. Great selection of frames and helpful staff. Much better than our experience at another provider in the area
Apr 3, 2014
Poor communication between Dr Beyer's office & Dr Ripkin's — John G.
(Patient since 2000)
Poor communication between Dr Beyer's office & Dr Ripkin's.Dr Ripkin always takes time to make sure everything is explained & I am comfortable before leaving
Apr 2, 2014
I have complete confidence in Dr. Ripken and his associates. — Gary C.
(Patient since 2000)
I have complete confidence in Dr. Ripken and his associates.
Apr 2, 2014
Like to see the old Mary Ann again, miss her. — Theresa H.
(Patient since 2002)
Like to see the old Mary Ann again, miss her.
Mar 29, 2014
Wish there weren't botox "signs" in the waiting area. Not sure what the connection to eye care is — Janet S.
(Patient since 2000)
Wish there weren't botox "signs" in the waiting area. Not sure what the connection to eye care is. LOVE, love, love the fireplace--makes the waiting area so comfy.
Mar 28, 2014
Coffee — Brigitte G.
(Patient since 2012)
I love your excellent coffee made in your fancy coffee machine
Mar 26, 2014
The young woman at the front desk with the dark hair was not a welcoming person — Susan M.
(Patient since 2010)
The young woman at the front desk with the dark hair was not a welcoming person. I have not seen her before but she is certainly not what I have come to expect when I come through your front door. I did not ever see her smile at anyone or interact with enthusiasm. It was clear to me she would have preferred to be somewhere else. This is not your usual employee.
Mar 26, 2014
Our experience at Ripkin Vison always excellent and we are confident the same will be true in the... — Eileen B.
(Patient since 2013)
Our experience at Ripkin Vison always excellent and we are confident the same will be true in the future. So there is no need to send further surveys.
Mar 26, 2014
I appreciate what Ripkin Vision provides. Dr — Marsha A.
(Patient since 2007)
I appreciate what Ripkin Vision provides. Dr. Ripkin is excellent and the staff is very professional.
Mar 22, 2014
Front desk staff rude — Coletta E.
(Patient since 2013)
The receptionist was rude to me. I noticed her curt tone with several elderly patients who waited in line behind me as well. Very unfortunate because the rest of the staff was pleasant
Mar 22, 2014
Survey — Nicholas G.
(Patient since 2011)
Me and my wife have never had a bad experience at the office and will continue to come.
Mar 21, 2014
Problem Solved — Marian L.
(Patient since 2013)
I was having a problem when I called for an appointment and was given one for the next day which I felt was very good so I have no complaints and when I came in, Dr. Parnell took care of me quickly, explained my problem, gave me medication and I was on my way! I was very pleased.
Mar 12, 2014
Everyone is friendly and helpful. — Georgia D.
(Patient since 2000)
Everyone is friendly and helpful.
Mar 7, 2014
Always a good experience at Ripkin Vision! — Amy H.
(Patient since 2012)
Always a good experience at Ripkin Vision!
Mar 5, 2014
March 3 visit — Amy H.
(Patient since 2012)
I've always gotten great service at Ripkin Vision. Everyone has always been very pleasant and helpful. Thank you!
Mar 5, 2014
the answer says the number of departments too fast old people like me takes time for me to lessen... — David C.
(Patient since 2013)
the answer says the number of departments too fast old people like me takes time for me to lessen and remember the number and write it down
Feb 26, 2014
My visit was Pleasant as always friendly happy staff — Celeste R.
(Patient since 2001)
My visit was Pleasant as always friendly happy staff
Feb 23, 2014
Everything was just fine even the coffee thank you — Ellayn L.
(Patient since 2012)
Everything was just fine even the coffee thank you
Feb 22, 2014
I had to wait over an hour to see the Dr. Ripkin. — Russell F.
(Patient since 2010)
I had to wait over an hour to see the Dr. Ripkin.
Feb 19, 2014
Aaron is a sweetheart. Wonderful addition to your team of professionals. — Janet S.
(Patient since 2000)
Aaron is a sweetheart. Wonderful addition to your team of professionals.
Feb 15, 2014
I appreciate the time I had with Dr. Ripkin because I never feel rushed. — B Jane T.
(Patient since 2000)
I appreciate the time I had with Dr. Ripkin because I never feel rushed.
Feb 13, 2014
Everyone makes you feel good when you enter and helps you through your appointment — Nicholas L.
(Patient since 2002)
Everyone makes you feel good when you enter and helps you through your appointment. Great Job! Thanks.
Feb 12, 2014
At each and every step of the process, everyone was very pleasant and professional — Royce M.
(Patient since 2011)
At each and every step of the process, everyone was very pleasant and professional. Based on multiple visits, this is the standard that Ripkin Vision has set, and everyone is living up to that standard each visit.
Feb 10, 2014
Appointments should be ma — Patricia L.
(Patient since 2012)
Appointments should be made farther apart. I got back there on doctor but had to wait hour and half. Than the woman took the other patient who had appointment after me first cause he was sick. I even came before he did. His appt was 12:50 and my was 12:40.
Feb 5, 2014
I think you are A very good team keep up the good work and thank you very much — Willard D.
(Patient since 2013)
I think you are A very good team keep up the good work and thank you very much
Jan 30, 2014