Reviews

Everyone was pleasant, cheerful and helpful. Five stars.

Feb 10, 2019

This a big thank you to Dr. Mackey for sitting with me and listening to my tale of misery yesterday, I'm sure she had better things to do but she took the time to make me feel special when I was upset. Thank you Thank you.

Feb 5, 2019

Dr Mackey and her team are true professionals. My wife and I have been patients of Smile Design for more than 12 years. I recently had extensive work done and the experience was actually painless.

Jan 14, 2019

Highly recommend this office for dental care. Dr. Mackey and staff are knowledgeable and courteous.

Jan 12, 2019

I had a pleasant visit to your office. Amy was friendly and did a great job on my cleaning. Dr. was very nice. Office was very clean and neat.

Dec 13, 2018

Dr. Mackay and her staff are very friendly and thorough. My only comment would be that you get bombarded with reminders and I typically have a wait until I'm brought back. I understand that the reminders help ensure patients arrive for their appointments but just a little much. Also the wait on average is 20 mins so not horrible but with a busy schedule it would be better to keep on schedule better.

Dec 12, 2018

I have been a patient of Dr. Mackey and Smile Design for over eighteen years. I have received consistently excellent care. The Smile Design team are fantastic!

Dec 6, 2018

As always, great service!

Nov 29, 2018

Excellent treatment as always!

Nov 17, 2018

Amy is the best! I really appreciate that she takes her time to do a thorough job with the least amount discomfort I've ever experienced from a cleaning. I'll be a lifelong client for sure!

Nov 14, 2018

The entire team is amazing here and are so helpful, honest, and knowledgeable about what they do. They make the experience easy and positive and we appreciate their work and care.

Nov 8, 2018

I was in last week for my 6 month appointment. I schedule my appoints 6 months in advance. I received a few email reminders and text reminders; even the morning of the appointment. I came in, had x-rays taken and a cleaning. The tech dug my gums by my back molar so much that 4 days later my tooth hurt. She didn't floss my teeth at the end of the visit. She scheduled my next appointment for 6 months AND then informed me that the dentist was not in the office!!!! She would leave my x-rays and if Dr. Mackey saw anything I could come back. I am extremely upset that nobody told me the Dr. wasn't in the office prior to my visit. If I had known, I would have rescheduled. When I go to the dentist....I expect a dentist to check my teeth before I leave the office.

Oct 29, 2018

Friendly professional staff!!!

Oct 25, 2018

It was my first appointment with Handan (sp?), and she was wonderful. Perfectly skilled, caring, gentle, and friendly.

Oct 7, 2018

Peace of mind about my oral health- that's what I achieve by regular visits with this professional team!

Sep 28, 2018

I will not go anywhere else

Sep 27, 2018

Smile design associates has been amazing. I had a crown that needed to be replaced before I got married. They talked me through the whole thing and made me feel comfortable before moving forward. I am so pleased with the outcome and made my wedding day that much better! I was able to smile and not feel self conscious!

Sep 7, 2018

CLEAN, PROFESSIONAL, ATTENTIVE AND WONDERFUL PRACTICE. THEY MAKE YOU FEEL LIKE FAMILY. DR. MACKEY IS PATIENT, KIND AND TREMENDOUS TALENTED. THE STAFF IS ALWAYS WILLING TO HELP YOU UNDERSTAND WHAT YOU NEED AND HOW IT IMPACTS YOUR INSURANCE COVERAGE. I WOULD RECOMMEND SMILE DESIGN TO ANYONE WHO NEEDS A CLEANING TO MAJOR WORK.

Sep 7, 2018

Staff was friendly, courteous and knowledgeable. They make you feel part of their family. I have been going there for years and will continue to do so!

Aug 18, 2018

As usual, my visit was a pleasant experience. I was seen promptly as scheduled and the staff were extremely friendly and did a great job.

Aug 15, 2018

Very pleasant experience as usual.

Aug 2, 2018

Nothing like smiling faces when you're having your smile perfected. Always friendly and personable. Considerate and conscientious in their patient care. I used to loathe the dentist, not anymore. I love this place.

Jul 31, 2018

As usual , my appointment was quick and satisfying. She did a great job cleaning my teeth.

Jul 26, 2018

Very professional outstanding work performed

Jul 17, 2018

Smile Design Associates display a professional expertise in all aspects of dental hygiene genuinely caring for their patients well being.

Jun 28, 2018

I was really pleased with my last visitation to this place. The treatment and the attitude to patients was great too.

Jun 18, 2018

Always good! Had my usual check up and went even better following their advice from the previous check up. Awesome dental health!

Jun 13, 2018

Great staff! Always a good experience!

Jun 8, 2018

Just great! I have sensitive teeth and am always a little nervous going to the dentist, but the Smile Design team are great and very gentle. I am a regular and their gentle approach helps keep me regular for check-ups and cleaning.

May 31, 2018

Everyone in the office is always very friendly and professional.

May 27, 2018

My entire family goes to Smile Design and i have no complaints. They always treat me GREAT and listen to concerns and always help me come up with a plan together..... Highly recommend!

May 2, 2018

After years of being self conscious of a poorly matched crown on my front tooth, I was referred to Dr. Mackey by a close friend who recently had her smile beautifully improved by reshaping and veneers. After several visits I, too, have a new smile that I am thrilled to use! When I compare photographs of “before and after” I could not be happier. Dr. Mackey is committed to perfection in all ways. One veneer was very slightly undersized and back it went to the lab to be redone. I am so pleased that I did not wait any longer to have this dental work done. I love to smile and now I can feel confident that my teeth are looking as good as possible! Thank you, Dr. Mackey and excellent assistants!

Apr 19, 2018

The Smile Design dental office consists of a friendly, competent and caring group of professionals. The office is clean, sanitary and fresh-looking.

Apr 6, 2018

A wonderful professional staff!

Apr 5, 2018

I always have a positive visit at Smile Design.

Mar 25, 2018

The crown is too big, and wasn't pressed in all the way when it was cemented. The bite is OK in some jaw positions, but I keep biting my toung with it when I eat. Something is not right.

Mar 23, 2018

Dr. Mackey's team is first rate. I speak knowledgeably as a very long term patient who recommends Laura Mackey to friends. Thomas E. Quay, Esquire

Mar 20, 2018

As usual, painless and friendly cleaning procedure.

Mar 17, 2018

Recently had x-rays and my 6 month cleaning at Smile Design. I am a long time patient with them and totally trust them for all my dental services. They are friendly, accommodating, affordable and best of all everyone there is professional - qualified - and knowledgeable. Dr Mackey and her staff are the best!

Mar 9, 2018

New(ish) patient and continue to be very pleased with Smile Design Associates. Dr. Mackey is great. She communicates clearly, explaining options and recommendations patiently. Same goes for the dental and admin staff with procedural and billing/insurance matters. They have quickly established trust with me.

Mar 9, 2018

Everyone is always very helpful and friendly

Mar 6, 2018

Absolutely love Smile Design Associates. I would recommend their group to everyone. Professional staff. Kind, helpful and friendly. And, Dr. Lautra Marks is truly the best.

Feb 14, 2018

Everyone at Smile Design is great!

Feb 7, 2018

Jennifer did excellent teeth cleaning and advice. Thank You.

Feb 5, 2018

Best dental practice I’ve been to ever

Jan 30, 2018

Received a very timely response to my request for an appointment. The appointment itself was truly professional and I am totally pleased with the result.

Jan 12, 2018

Don't change a thing. There's nothing broken so don't tinker with success.

Dec 28, 2017

Smile Design and it's associates in Lionville/Exton, PA make you not afraid to go to the dentist. They make dentistry problems preventable.

Dec 27, 2017

The professionals that I have been treated by at this office have always been pleasant, instructive, capable, knowledgeable and respectful.

Dec 19, 2017

I like going to the dentist. Everybody there is great. They also have an in house insurance plan which is great for people who don't have it through their employer.

Dec 15, 2017

Front office staff and hygienist were professional and explained the current health of my teeth and office logistics. Dentist however seemed aloof with no personality. Came in , introduced herself and immediately went into clinical mode. Seemed like quick exam ; wasn’t sure if she checked for oral sores( prelude to possible cancer) as she didn’t seem to check around my mouth and, in particular, under my tongue. My X-rays were posted behind where I sat. She looked at them , determined I had decay under a filling, told me, and went into “ schedule him for this procedure” mode and the exam was over. Would have been nice to show me the X-ray....the 3 or 4 Dental providers I have had in the previous 40+ years always took time to show me where the work was needed; maybe explained how decay can form under amalgam where no food , bacteria or oxygen is present. She didn’t make me feel like a valued patient- more like a number.

Dec 13, 2017

Dr Mackey is a miracle worker! She fit me in, diagnosed and treated in no time!

Dec 6, 2017

Jessica did a great job. This was my first time seeing her and she was very gentle & engaging. Took the time to explain some things to me and better ways to brush, etc...

Nov 30, 2017

Great work as usual! Teeth continue to stay healthy with regular check ups here and cleanings!

Nov 22, 2017

Amy, as always, did a fabulous job! Professional and personable... hard to find in this day and age.

Nov 21, 2017

Love the staff! so great to see you guys :)

Nov 2, 2017

I love everything about Dr. Mackey and the Smile Design crew. The in office care is the best. I also appreciate the online support that gives me so many reminders...I need all the help I can get!

Oct 26, 2017

Excellent Experience. This was my first visit to Smile Design Associates. A porcelain veneer had popped off of my tooth and it need quick attention. Smile Design scheduled my appointment that same day. The staff was was very competent and professional. Sarah, (Dental Assistant) quickly got me situated with an initial evaluation. Dr. Mackey clearly explained likely reasons why the veneer had failed (she did not install the original veneer) and then she re-attached it in no time. I was out in no time. I am very happy to have found this practice.

Oct 19, 2017

I waited one nano-second before being called into the office, and was out again in 15 minutes with work being completed. I've never before had a visit including waiting time, be so short. Thank you for everything.

Oct 13, 2017

Everyone was helpful and friendly enough. I know that X-rays were taken, but I guess it would have been reassuring to have had them reviewed with me by the dentist as the dentist did mention a couple of trouble areas to me. I think that a review of the X-ray would let me know that the dentist did in fact look at them and could tell me if that the areas of concern were really compromised as evidenced by what was seen on the X-rays.

Sep 28, 2017

Amy and Dr. Mackey always take the time to answer my questions. It's always a quality experience.

Sep 26, 2017

I had the pleasure of meeting Amy and she was great.

Sep 22, 2017

As always the staff was excellent.

Sep 20, 2017

Getting your teeth drilled isn't my favorite thing in the world to do, but these guys make it as painless and comfortable as possible.

Sep 15, 2017

I would rate Smile Design as a five star dental service.

Aug 26, 2017

Great experience as always

Aug 23, 2017

Very happy with Dr. Mackey and all the hygienist at her office! Always pleasant and let me know what's going on with my teeth.

Aug 17, 2017

Survey arrived within 24 hours of appointment.

Aug 16, 2017

I have been a patient for many years & I have always been completely satisfied with every aspect of the practice I would highly recommend your services

Jul 28, 2017

Dr Mackey is so very nice and takes the time to explain things! I had a very good experience.

Jul 20, 2017

I am always greeted by name and with a smile. Everyone Is very accommodating to my special needs, and always do their best to put me at ease. My visits are not rushed, and much effort is extended to make it a comfortable visit. The entire staff is friendly, professional and courteous; that is why I have been a patient here for 17 years.

Jul 7, 2017

Excellent and courteous experience

Jun 27, 2017

Change Nothing. I always enjoy , ( unless I'm getting a crown ) my visits.

Jun 22, 2017

Reception is very inviting.

Jun 8, 2017

A consistently great experience from beginning to end. In these times when health care can be challenging and impersonal, Smile Design does everything right.

Jun 2, 2017

I really like the staff at Smile Design Associates. Everyone is friendly and caring. Plus, they take the time to educate and listen.

May 26, 2017

Smile Design is a great office, the staff is wonderful and the office is clean, pleasant and friendly. The dentistry is great too!!!

May 18, 2017

Wonderful people. Appointment times aren't always ideal for my schedule and I wait after appointment time, but they are much better than others.

May 7, 2017

The Staff at Smile Design Associates was very friendly and courteous. They offer alternatives for patients who do not carry dental insurance. Dental care options are offered but there are no tactics to "scare" you into treatment, you may not want or are unable to afford.

Apr 27, 2017

I am so grateful for all of the reminders online and in texts. I need all of the help I can get.

Apr 19, 2017

I love Smile Design! They always treat me like their most important patient and I look forward to my visits there.

Apr 18, 2017

As always, entire staff was pleasant, professional, thorough! I found Dr. Mackey many years ago (in her old office) and have never been disappointed.

Apr 11, 2017

I have been going to see the professionals at Smile Design for almost two years. I have had nothing but positive experiences. They have been diligent in monitoring my dental health, but not overly aggressive in their treatment. In other words, nothing that wasn't of necessity has been encouraged by the staff, which is not the experience I have had previously with other practices.

Mar 31, 2017

Everyone is very professional, efficient and caring. Keep up the good work.

Mar 30, 2017

As always pleasant experience at the office. This is only the second dentist I had and it is by far the most comfortable I have been going to the dentist.

Mar 29, 2017

Smile design is a very caring place

Mar 28, 2017

A great and caring staff.

Mar 24, 2017

Just a six-month check-up but flawless in execution. Teeth nice and clean!

Mar 10, 2017

I've been going to this dentist for nearly 20 years, and they are top notch. Friendly and knowledgeable dental staff, clean waiting and working areas. They've done everything from cleanings to crown work, and it's all been painless, and held up over time. I would absolutely recommend them to anyone.

Mar 6, 2017

I recommend Dr. Mackies practice. Good workmanship and dedicated employers. My teeth look great for a reason. I've been a pacient there for many years.

Mar 2, 2017

This is a very professional practice with a great time. I recommend the practice highly.

Feb 16, 2017

Very satisfied with Smile Design. I have been a patient for many years and have recommended their office to both family and friends.

Feb 15, 2017

You guys are wonderful and I enjoy coming in. I am a bit anxious about what is to come. I'm not sure I can afford it. If I shopped the procedure and had it done somewhere else would you still be my dentist?

Feb 15, 2017

Well done. You guys are great.

Feb 8, 2017

Thank You for your most excellent service

Jan 27, 2017

Dr Mackey and Sarah repaired my tooth with a minimum of pain and discomfort. I have been a loyal customer of Smile Design for more than ten years and heartily recommend them.

Jan 27, 2017

I had a very nice experience at the office--the rooms were clean, the employees were friendly, the technician had a gentle but thorough technique.

Jan 27, 2017

The care and service was both timely and excellent.

Jan 27, 2017

Long time patient of Smile Design and the thing I appreciate the most is the fact that service is always consistent. Both administrative and dental interactions are courteous, friendly, organized and done in a timely fashion by knowledgeable folks. Never fluctuates. Easy to always recommend because easy to always count on.

Jan 19, 2017

Always friendly and professional!

Jan 17, 2017

Too many appointment reminders and confirmations via email and text messages

Jan 12, 2017

From the time I made my first appointment (shooting, throbbing tooth pain) until yesterday when Dr. Mackey cemented on my final crown, the overall incident was excellent. I went to see Dr. Mackey with a terrible toothache. Mind you, this was my first visit to this practice…ever. The doctor came in, asked me some quick questions, looked at my tooth, ordered some x-rays and was back in to see me within 15 minutes. The bad news was that I needed a root canal and the worse news was that she did not do root canals. However, not only did the doctor recommend another dentist in the area, the office staff actually called and set up an appointment (within 30 minutes following my appointment with Dr. Mackey). I went straight there and that doctor also got me in straight away to do the root canal. Two weeks later, I went back to get the temporary crown back on and made the appointment to get the permanent crown put on (yesterday). Between making the first appointment and when I got my permanent crown put on, the experience was outstanding. Smile Design emails to remind you of the appointment and you can confirm your appointment electronically which is nice. Overall, GREAT Dentist along with GREAT service. Nice job!

Jan 9, 2017

Very friendly and knowledgeable staff

Jan 5, 2017

Thank you for your excellent customer service. Both my daughter and I feel welcome coming to your office. Thank you For taking good care of us.

Dec 30, 2016

As a long time patient of Dr. Mackey and Smile Design Associates, I can attest to the excellent care provided me consistently over the years. Dr. Mackey and her terrific staff create a warm, caring and friendly environment. I highly recommend Smile Design Associates-the best!

Dec 21, 2016

Friendly, very professional service. You are very good at scheduling services, or changing them when necessary. I am currently going through a root canal and temporary crown placement and you arranged to have the whole procedure done on the same day. Very helpful to me.

Dec 20, 2016

I highly recommend Smile Design Associates. I broke a filling and they were able to fit me in for an appointment. It was quite a long time since my last trip to a dentist, but they were professional. The entire treatment was completely painless. I just lounged back and watched TV while the fixed my tooth. Very kind and caring staff.

Dec 16, 2016

Friendly, efficient staff. Nice office. Love the iPad registration.

Dec 7, 2016

The entire staff and Dentist was so kind and gentle to me. They made a very uncomfortable dentist visit to a very pleasant experience. Thank you.

Nov 19, 2016

This is an excellent dental practice. The office staff do a tremendous job of keeping things running smoothly. The dental assistants are gentle, caring and very personable. Dr. Mackey is a wonderful dentist.

Nov 17, 2016

Almost a pleasure going to the dentist!

Nov 14, 2016

Great Service had cleaning and examination Doctor had so much patency took some extra time to answer my questions and concern,

Nov 14, 2016

Smile Design Associates always do a wonderful job and are extremely friendly! I enjoy going to the dentist because of them!

Nov 10, 2016

Always an exceptional experience. Dr Mackey is a caring health care provider who pays attention to her patients needs. The staff, Sarah, Rene and Sharon are exceptional

Nov 7, 2016

If you mean how do I like all of the reminders and follow ups online I love it! I need all of the help I can get with reminders even having a physical calendar on my wall that I check regularly.

Nov 4, 2016

In the past, I had been terrified to go to the dentist. Since working with Smile Design, I no longer dread going and am always pleased with both the results and the friendly interactions with the staff. They are so friendly and professional, making the experience a positive one every time. Thank you!

Nov 3, 2016

The whole experience was excellent (with the exception of my tooth issue).

Nov 2, 2016

Nice Office. Everyone is very friendly. Enjoyed having my teeth cleaned.

Sep 7, 2016

Great service and staff! 5 stars!

Aug 26, 2016

I had a great experience at Smile Design Associates. Everyone was friendly and professional. I would definitely recommend this dental practice.

Jun 28, 2016

Amy always does a great job!

Apr 14, 2016

Good cleaning session, Pleasant environment and staff. Just missing the overall mouth health checkup (tong/soft tissue side).

Apr 13, 2016

Everyone was so friendly. I felt very much at ease. The office is updated with the best dental equipment, and the staff is very knowledgeable. Several of the hygienists and assistants have been with Dr. Mackey for many years. That tells me that the practice itself is a happy one, with pleasurable working conditions.

Apr 13, 2016

Dr. Laura Mackey is highly qualified and personable. I believe her practice follows fair pricing and ultimately has the patientS best interest always.

Mar 23, 2016

Always a good experience when I visit the office.

Mar 23, 2016

Overall pleasant experience from first greeting from the receptionist, through visit with hygienist and visit with dentist.

Mar 18, 2016

I have been a patient of Dr. Mackey and Lorraine for many years now. I trust them and look forward to my visits! Bottom line is that I trust no one else with my choppers!!!

Mar 11, 2016

The office personnel are all friendly and pleasant and the care is excellent.

Mar 8, 2016

I have a Zoom whitening appointment scheduled for late March. Hoping for a dramatic improvement in the color of my teeth. The consultation experience was pleasant. Office is modern and clean.

Mar 8, 2016

I was late and they accepted me with open arms.

Feb 26, 2016

Dr. Rudolph and his assistant were so wonderful!!! They made sure I understood my treatment, understood my medications, and scheduled follow up and emergency contact information!

Feb 23, 2016

Always great and friendly service!

Feb 4, 2016

Everyone in the office is very friendly and helpful, and helped me gain an understanding of my dental situation. I was also provided with alternatives in the financing department, which was very much appreciated.The hygienist was very friendly and completed the cleaning in a timely fashion while being very gentle.

Jan 20, 2016

I recommend this practice. Never much of a wait. Always pleasant.

Jan 20, 2016

Great, friendly, professional staff. My teeth look wonderful!!

Jan 19, 2016

Dr. Mackey and staff are top notch. I would definitely recommend this practice to anyone.

Jan 14, 2016

I have never had a bad visit. Every time I go my teeth leave in better shape.

Jan 8, 2016

As usual I was very impressed with my treatment.

Jan 8, 2016

Such an attractive, neat and clean office. Staff is all great to deal with.

Jan 5, 2016

Very professional and knowledgeable staff.

Jan 5, 2016

Everyone was professional, friendly, and informative.

Dec 14, 2015

Wouldn't change a thing, excellent, professional, caring people!!

Dec 10, 2015

Lovely environment, utmost professionalism , and a personal touch make this much more than a required trip to the dentist....it's a friendly, happy, positive experience.

Dec 9, 2015

lovely environment, the utmost professionalism, and personal connections make this much more than a required visit to the dentist....it's actually a happy, positive experience! Who knew that could ever be possible!!

Dec 9, 2015

The entire staff is very friendly and very professional.

Dec 1, 2015

Amy is very good and has great touch and personality

Nov 26, 2015

All staff members are very friendly and approachable should I have any questions.

Nov 24, 2015

When I go to Smile Design Assoc. for a dental appointment I feel like I am going to visit my friends. A truly good, competent office.

Nov 18, 2015

Everyone is friendly and professional. Your services are reasonably priced.

Nov 13, 2015

Best dentist office EVER. Won't change providers unless I move far away. Competent, friendly, knowledgable staff and Doctor.

Nov 12, 2015

Friendly and knowledgeable staff. Would recommend to a friend or family member.

Nov 12, 2015

Staff is always friendly, knowledgeable and professional and they provide dental service in a comfortable and relaxed setting. What more can you ask?

Oct 30, 2015

Always a pleasant experience

Oct 29, 2015

Staff is always friendly and truly care about you.

Oct 29, 2015

Professional, courteous, and my mouth has never felt better!

Oct 20, 2015

Great dentistry and service!

Oct 19, 2015

Office is always very clean!

Oct 16, 2015

Everyone is great to deal with in the office. The staff is friendly.

Oct 16, 2015