Site for Sore Eyes- Palo Alto

Dr. Cindy Pouw and Dr. Joy Lam

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Reviews

StarStarStarStarStar Dr. Pouw is a fabulous optometrist. She is prof... —    (Patient since 2021)

Dr. Pouw is a fabulous optometrist. She is professional, compassionate and truly listens to her patients. She tries to understand her patients' needs and work with them to find what type of eye wear is best for them. It has been such a wonderful experience working with Dr. Pouw. I will definitely come back again and recommend her to my friends and family.


StarStarStarStarStar The Doctor was very informative. She was very g... —    (Patient since 2021)

The Doctor was very informative. She was very good as well.


StarStarStarStarStar The Palo Alto team is professional, friendly an... —    (Patient since 2021)

The Palo Alto team is professional, friendly and helpful. I received terrific customer service.


StarStarStarStarStar Very careful exam and consultation. Everyone li... —    (Patient since 2021)

Very careful exam and consultation. Everyone listened very well to my concerns and answered all questions thoroughly.


StarStarStarStarStar Great Staff  —    (Patient since 2018)

Cindy was great, very informative and did not rush. All the staff was friendly and made for a very pleasant visit.


StarStarStarStarStar Good place to get an eye exam and glasses in th... —    (Patient since 2019)

Good place to get an eye exam and glasses in the same place


StarStarStarStarStar The very best... —    (Patient since 2018)

Dr Cindy is exceptionally welcoming, expert, and efficient. She is the absolute best. I wish I could have my eyes checked every week instead of once a year.


StarStarStarStarStar Extremely friendly and helpful staff  —    (Patient since 2017)

Extremely friendly and helpful staff. Made the environment comfortable to ask questions which made it easier to communicate and coordinate what I needed. More importantly the team was quick to respond and answer all my questions.


StarStarStarStarStar Cindy Pouw is professional, communicative and p... —    (Patient since 2014)

Cindy Pouw is professional, communicative and personable.


StarStarStarStarStar Dr. Joy Lam is professional and thorough. She a... —    (Patient since 2021)

Dr. Joy Lam is professional and thorough. She answered all of my vision related questions and I trust her for all my vision needs.


StarStarStarStarStar The doctor emailed me my prescription immediate... —    (Patient since 2021)

The doctor emailed me my prescription immediately.


StarStarStarStarStar Outstanding professionalism and highly knowledg... —    (Patient since 2016)

Outstanding professionalism and highly knowledgeable.


StarStarStarStarStar I was very happy with my contact lens exam and ... —    (Patient since 2012)

I was very happy with my contact lens exam and with the after service. Covid protocols were strictly observed.


StarStarStarStarStar Great customer service , helped me with all my ... —    (Patient since 2021)

Great customer service , helped me with all my questions and got me my blind self set up for some glasses ! Thanks


StarStarStarStarStar Great experience, highly recommend!I really ap... —    (Patient since 2021)

Great experience, highly recommend! I really appreciated the quick and easy service at Site for Sore Eyes - Palo Alto. Definitely recommend everyone getting their tests done here.


StarStarStarStarStar Incredible Experience —    (Patient since 2021)

Dr. Lam was extremely easy to talk to and talked through each step of the process. The people working in the front were super helpful and also very fun to talk to. Overall, the experience was amazing and I will be referring people who are looking for an eye exam/glasses to Sight for Sore Eyes.


StarStarStarStarStar Most professional and thorough Eye Exam ever —    (Patient since 2021)

Friendliest, most professional, and thorough eye and glass examination I've ever had. I look forward to receiving and enjoying the glasses I trust they are crafting for me and my vision.


StarStarStarStarStar Fast efficient and quick eye exam . . . .  —    (Patient since 2018)

Appointment availability was good, staff were polite and professional. The eye exam service was quick, easy and with all the safety precautions for Covid. Highly recommend !


StarStarStarStarStar The doctor was very helpful and nice. She asked... —    (Patient since 2021)

The doctor was very helpful and nice. She asked me many questions to get as much information about my case as she could, and gave me a professional and well informed diagnosis. She answered all my questions thoroughly and gave me some tips to deal with my dry eyes :) The store manager there is a very knowledgeable guy with a great sense of humor. He assisted me throughout the whole process and helped pick out the right frames for me. Made me feel at home :)


StarStarStarStarNo Star It would be nice to have the order right the fi... —    (Patient since 2020)

It would be nice to have the order right the first time.


StarStarStarStarStar Awesome care! —    (Patient since 2021)

Dr. Lam is amazing!! She really cares


StarStarStarStarStar Excellent Eye Care - Calif St, Palo Alto —    (Patient since 2009)

As always doctor care excellent!! Thorough eye examination and exceptional thoroughness explaining the results and recommendations! Floor team well organized and responsive!


StarStarStarStarStar Happy with service. —    (Patient since 2019)

This is the 4th time I go to this location. Every single time I get great customer service. I appreciate everyone effort to be friendly and kind. I also like how they support cdc guide lines. The only feedback I have is to be more competitive on pricing. I’m hoping they can do price match on frames.


StarStarStarStarStar Very professional,knowledgeable and very friend... —    (Patient since 2021)

Very professional,knowledgeable and very friendly.


StarStarStarStarStar  —    (Patient since 2019)

Every experience here has been great. The staff is extremely helpful and Dr. Pouw administers great care.


StarStarStarStarStar Loved Dr. Cindy! Very personable, friendly, pro... —    (Patient since 2020)

Loved Dr. Cindy! Very personable, friendly, professional.


StarStarStarStarStar Great service for many years! —    (Patient since 2011)

Great service for many years!


StarStarStarStarStar I had a 10 am appo on Dec 31. Stuart helped me ... —    (Patient since 2020)

I had a 10 am appo on Dec 31. Stuart helped me to get exactly the frames I wanted and the lens, and he was able to pull out records of an order I placed 2 years back, so some of the measurements I could skip. The place has a lot of nice frames which may not be available at traditional VSP in-network places, and the pricing was also right, I felt. I have been here for many years now.


StarNo StarNo StarNo StarNo Star Appointment mishandled, they overbooked and did... —    (Patient since 2018)

Appointment mishandled, they overbooked and didn’t assist me. I took my business elsewhere and was treated with more respect.


StarStarStarStarStar Despite the Covid-19 complications, the staff w... —    (Patient since 2011)

Despite the Covid-19 complications, the staff was concern with our health and was very attentive and professional.


StarStarStarStarStar Enjoyed the Dr. Positive experience.  —    (Patient since 2020)

Enjoyed the Dr. Positive experience.


StarStarStarStarStar Y'all have been able to fix my glasses problems... —    (Patient since 2016)

Y'all have been able to fix my glasses problems when other could not


StarStarStarStarStar Safety is their priority, professional & friend... —    (Patient since 2020)

Safety is their priority, professional & friendly staff.


StarStarStarStarStar Really happy with the whole experience. Very w... —    (Patient since 2020)

Really happy with the whole experience. Very welcoming and very good. Thank you!


StarStarStarStarStar Excellent service provided by the doctor! —    (Patient since 2020)

Excellent service provided by the doctor!


StarStarStarStarStar Dr. Cindy Pouw has been the most resourceful an... —    (Patient since 2020)

Dr. Cindy Pouw has been the most resourceful and attentive Dr. I ever had. I was able to understand for the first time the issue going on with my vision.


StarStarStarStarNo Star Thank you for being so expeditious with my appo... —    (Patient since 2016)

Thank you for being so expeditious with my appointment. Everyone is very pleasant.


StarStarStarStarNo Star I needed to get my classes repaired. I was tol... —    (Patient since 2020)

I needed to get my classes repaired. I was told my warranty was supposed to be expired. She called the company to see if they were in stock and if they would still honor the manufacture warranty. The were willing to and everything turned out fine.