Simon Eye Associates-Union Street

Dr. Charles Simon

Star Star Star Star Star 696 Reviews

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Reviews

StarStarStarStarStar Very professional and courteous —    (Patient since 2017)

Very professional and courteous


StarStarStarStarStar Exceptional customer service  —    (Patient since 2017)

Every single employee working that day had a smile on their face when they came into contact with me and my husband. They were all kind and professional. It truly was a great experience because of the service. I am new to eye care appointments this being my second one but I won’t go to any other location now after being so impressed with the union street location.


StarStarStarStarStar Your staff was wonderful from greeting as I wal... —    (Patient since 2017)

Your staff was wonderful from greeting as I walked in to Dr Exam, to being fitted for new glasses! Kudos to all!!!!


StarStarStarStarStar Called in, made a quick appointment, saw Dr. Wi... —    (Patient since 2018)

Called in, made a quick appointment, saw Dr. Winchell, problem solved. Thank you.


StarStarStarStarStar Great all-around experience —    (Patient since 2019)

Great all-around experience


StarStarStarStarStar Staff always very pleasant and professional. —    (Patient since 2017)

Staff always very pleasant and professional.


StarStarStarStarStar I had an eye problem and was taken immediately ... —    (Patient since 2017)

I had an eye problem and was taken immediately to see dr Long. She was fantastic and prescribed medication to correct my infection.


StarStarStarStarStar If I could run a fan for Dr. Winchell, I would.... —    (Patient since 2017)

If I could run a fan for Dr. Winchell, I would. Her professionalism, caring nature and knowledge keep us coming back to Simon Eye. This visit was for my daughter, who as a rule, HATES going to the doctor. Dr. Winschell has a way to make her comfortable, talkative and open about her eye care. Thank you Dr. Winschell.


StarStarStarStarStar  —    (Patient since 2019)

I would recommend this place to all my family and friends! The facility was very clean and the staff was friendly and professional! I also like how prompt they were with my visit.


StarStarStarStarStar The office staff are friendly and professional.... —    (Patient since 2017)

The office staff are friendly and professional. The office is clean and orderly. I was seen promptly. My exam was thorough.


StarStarStarStarStar Great experience. Prompt, thorough, courteous a... —    (Patient since 2019)

Great experience. Prompt, thorough, courteous and professional.


StarStarStarStarStar Great customer service, friendly staff, clean f... —    (Patient since 2017)

Great customer service, friendly staff, clean facilities.


StarStarStarStarStar As always Simon Eye is on time with appointment... —    (Patient since 2018)

As always Simon Eye is on time with appointments and provides great service.


StarStarStarStarStar Great service. Great personnel. —    (Patient since 2017)

Great service. Great personnel.


StarStarStarStarStar I was having car trouble which cause delayed. ... —    (Patient since 2017)

I was having car trouble which cause delayed. Thanks for accommodating my late visit.


StarStarStarStarStar I am always treated in a professional manner wh... —    (Patient since 2017)

I am always treated in a professional manner when I come into the office. I am a senior citizen in which I am grateful to still get around and I am grateful for your compassion and sensitivity.


StarStarStarStarStar I always live seeing Dr. Winchelle as well as M... —    (Patient since 2017)

I always live seeing Dr. Winchelle as well as Marah. She ALWAYS finds the perfect glasses for me. Marah is the reason my family has been loyal to Simon Eye for so many years.


StarStarStarStarStar Professional courteous staffs  —    (Patient since 2017)

The staff was courteous and professional. The doctor was very professional and provided clear updates on my vision.


StarStarStarStarStar Wonderful experience and such great staff! —    (Patient since 2019)

Wonderful experience and such great staff!


StarStarStarStarStar I was a little frustrated to know that I had an... —    (Patient since 2017)

I was a little frustrated to know that I had an additional co-pay for a visit. I thought that the testing was part of my eye exam. I think that people need to know that they are going to charged an additional co-pay.


StarStarStarStarStar  —    (Patient since 2017)

Service was a 5 star plus.


StarStarStarStarStar jr sq. —    (Patient since 2017)

in & out in no time -- very effect


StarStarStarStarStar I did not pass the eye exam for my driver's lic... —    (Patient since 2018)

I did not pass the eye exam for my driver's license and I could only drive at night. I immediately stoped by Union .Street. The receptionist was most helpful and assuring. I had an appointment at 2:15.Imforgit the Dictors name but she was Grest.mshe filled out the form, was reassuring and sent it to motor vehicle.i am so grateful to the Simon Staff.


StarStarStarStarStar  —    (Patient since 2017)

I have been a patient at Simon Eye for many years I have followed Tarra Winchell from different locations. She is very thorough and truly cares for her patients. She is the best!


StarStarStarStarStar Simon eye associates is a quality eye care comp... —    (Patient since 2017)

Simon eye associates is a quality eye care company. Thorough and courteous.


StarStarStarStarStar Simon Eye is a Superb Place for Optical Care! —    (Patient since 2019)

Outstanding customer service. Fun and friendly associates. They were welcoming and the office was clean and inviting. The optical team did a superb job with my optical care. They answered all my questions well. It was my first time here and I'm delighted that I chose Simon Eye for my choice for eye care.


StarStarStarStarStar I called for an appointment at the last minute.... —    (Patient since 2017)

I called for an appointment at the last minute. I thought I had the beginning of a detached retina. I was able to be seen at the Union Street office. The visit went very well and was seen immediately. The eye doctor was very professional and checked my eyes thoroughly. Luckily everything checked out fine. Thank you for fitting me in at the last minute!


StarStarStarStarStar Always a pleasure! —    (Patient since 2017)

Seeing Dr. Winchell is always an extreme pleasure! She has taken good care of me since her arrival a few years ago, especially the eye that has not fully recovered from the Bells Palsy I had in 2011; I always look forward to my appointments. Thank you! The woman at the front desk is equally outstanding, by the way.


StarStarStarStarStar Friendly and Efficiently  —    (Patient since 2017)

I’ve been going to Simon Eye for the past 8 years or so. I go back because I get thorough exams, good guidance with glasses, and it’s very inexpensive. I’m very satisfied.


StarStarStarStarStar Exam for Contact Lenses —    (Patient since 2017)

All the staff is very professional, knowledgeable with excellent communication skills. I really like Dr. Long and she is very thorough.


StarStarStarStarStar the doctor was professional, very friendly, exp... —    (Patient since 2018)

the doctor was professional, very friendly, explained in language I could understand and made the visit worthwhile and pleasant. She explained readings from a test i took and showed me the charts of the raw data points. She told me what the test meant to me in simple easy to under stand terms.


StarStarStarStarStar Love Simon Eye, they are fast, thorough and get... —    (Patient since 2018)

Love Simon Eye, they are fast, thorough and get you in and out... From a person with coverage I can’t say how good or not their prices are because I always get what I’m covered for but always Satisfied nonetheless!!


StarStarStarStarStar Everyone was very professional. All very happy,... —    (Patient since 2018)

Everyone was very professional. All very happy, helpful and seemed glad to be there


StarStarStarStarStar Wonderful staff. Very friendly & professional.... —    (Patient since 2018)

Wonderful staff. Very friendly & professional. A definite 5 star rating.


StarStarStarStarStar Simon Eye Associates' team is the best! —    (Patient since 2019)

Simon Eye Associates' team is the best! Every appointment I make it honored and I'm taken in to see the doctor right on time, each time. The front office staff is very friendly and professional, the doctor is knowledgeable, professional and friendly and the office is clean with the most modern technology needed for eye exams, etc. I really enjoy Simon Eye Associates and will continue to care for my eyes with them.


StarStarStarStarStar Very thorough. —    (Patient since 2017)

Very thorough eye exam and answered all my questions.


StarStarStarStarStar Dr. Winchell is a wonderful, caring, thorough o... —    (Patient since 2017)

Dr. Winchell is a wonderful, caring, thorough ophthalmologist.


StarStarStarStarStar Glaucoma Test  —    (Patient since 2018)

I love the fact that Simon Eye is very personable, professional, courteous and helpful. Thank You for your continual outstanding service.


StarStarStarStarStar Great group of professionals!  —    (Patient since 2017)

Great group of professionals!


StarStarStarStarStar Excellent service!  —    (Patient since 2018)

I love Simon eye. They are very informative...great at listening to my concerns...prompt service...and so pleasant ! Best eye doctor ever!


StarStarStarStarStar Friendly and Efficient. Dr. Winchell and the s... —    (Patient since 2018)

Friendly and Efficient. Dr. Winchell and the staff at Simon Eye are great.


StarStarStarStarStar Fast and Friendly —    (Patient since 2019)

They are always very quick to get us in and super friendly.


StarStarStarStarStar Expedient & helpful. As always I was seen with... —    (Patient since 2018)

Expedient & helpful. As always I was seen with near zero wait and taken care of expediently by both doctor and optician - both always a pleasure to deal with. The doctor helped me with customizing the type of bi-focal design best suited for my vertigo issues.


StarStarStarStarStar Is the best place to go and get your eyes check... —    (Patient since 2018)

Is the best place to go and get your eyes check. They are like family


StarStarStarStarStar April 12, 2019 Eye Exam - John Lombardo —    (Patient since 2018)

Dr. Cross & staff were very polite and informative.


StarStarStarStarStar Fabulous as always! —    (Patient since 2018)

I have never had a bad experience at Simon eyes. All staff and Doctors are friendly and knowledgeable and take eye health seriously! Great place!


StarStarStarStarStar Simon Eye Union Street makes it very easy to ge... —    (Patient since 2018)

Simon Eye Union Street makes it very easy to get your annual checkup. Dr. Winchell is easy to talk to, answers any questions, makes recommendations when appropriate, and does not waste time.


StarStarStarStarStar You guys (girls, as well) are the best, always,... —    (Patient since 2018)

You guys (girls, as well) are the best, always, thanks.


StarStarStarStarStar The staff at the Union St office are extremely ... —    (Patient since 2018)

The staff at the Union St office are extremely nice and helpful. I always get great service and they make the patients experience pleasurable.


StarStarStarStarStar Great environment, —    (Patient since 2019)

Eye doctor and staff were very friendly, that's the reason why I keep going back.


StarStarStarStarStar The staff was professional and efficient as alw... —    (Patient since 2018)

The staff was professional and efficient as always! Truly a pleasure visiting this location.


StarStarStarStarStar We love Dr Winchell!!!!!!! Everyone at the offi... —    (Patient since 2018)

We love Dr Winchell!!!!!!! Everyone at the office very friendly and thorough!!!!!


StarStarStarStarStar Dr. Winchell is awesome, so down to earth and p... —    (Patient since 2018)

Dr. Winchell is awesome, so down to earth and professional.


StarStarStarStarStar Excellent experience! Exceeded expectations. —    (Patient since 2018)

Excellent experience! Exceeded expectations.


StarStarStarStarStar Great Office —    (Patient since 2018)

Staff is always polite and welcoming. I hardly ever have to wait more than 5 mins to be seen and I'm usually in and out quickly with all questions and concerned answered and taken care of. Thank You!


StarStarStarStarStar Good —    (Patient since 2018)

Always consistent in providing good service.


StarStarStarStarStar Best opticians in the state! —    (Patient since 2019)

Best opticians in the state!


StarStarStarStarStar This was my first visit, and it was great. Very... —    (Patient since 2019)

This was my first visit, and it was great. Very kind and professional.


StarStarStarStarStar Best Visit Ever!!! —    (Patient since 2017)

I really enjoyed my visit. The staff are super friendly and helpful. I have been wearing glasses over 30 years, and this was by far the best experience I've ever had


StarStarStarStarStar i’m not sure why i had to pay a copay plus a se... —    (Patient since 2017)

i’m not sure why i had to pay a copay plus a separate amount for the exam. but other than that no complaints! staff is. always helpful and nice


StarStarStarStarStar It’s always a pleasure ... —    (Patient since 2019)

It’s always a pleasure to go to the union street Simon eye. Dr long is outstanding, she is super nice & very thorough. Not in a rush to hurry you along either. Answered all my questions. Everyone in the office was super.


StarStarStarNo StarNo Star Love my eye doctor though I encountered a rando... —    (Patient since 2018)

Love my eye doctor though I encountered a random billing concern this visit as the office was attempting to assess a $25 contact fee when I was not purchasing contacts. It was explained to “allow my persciption to be renewed each year”. My dr did not recommend any changes and the girl was not able to really explain the rationale and did not understand my push back as I felt this was a random administrative and revenue generating fee vs something supporting the services I received. I may leverage other purchasing channels going forward


StarStarStarStarStar Very easy appointment —    (Patient since 2018)

Very easy appointment. Doctor was very informative and staff was helpful. Love the Union street location and staff.


StarStarStarStarStar Everyone was absolutely amazing. From the front... —    (Patient since 2019)

Everyone was absolutely amazing. From the front desk to picking out my glasses. Highly recommend this place. Oh and it was my first day being a patient.


StarStarStarStarStar I was totally pleased with the professional tre... —    (Patient since 2018)

I was totally pleased with the professional treatment I received. The doctor who examined me was excellent.


StarStarStarStarStar The online is very friendly to use. —    (Patient since 2019)

The online is very friendly to use.


StarStarStarStarStar Union Street is sweet! —    (Patient since 2017)

I have been going to this location for over 10 years and though the doctors have changed, the staff have always been pleasant, helpful, and speedy! Most times I am in and out within the hour and always feel great about my choice of frame and confident in myself for the new year ahead! They are knowledgable and answer all questions I ever have to ask and with a big smile on their faces! I definitely would recommend this location for sure.


StarStarStarStarStar Great Service as always. Better than the big bo... —    (Patient since 2017)

Great Service as always. Better than the big box & chain retailers, I always receive excellent assistance. 5 star location @ Union St.


StarStarStarStarStar I called for a appointment the very day I was g... —    (Patient since 2018)

I called for a appointment the very day I was given a eye exam for glasses. I was then helped and catered to in a very kind and professional manner. I'm very pleased with Simon Eye and would like to be considered your new customer!


StarStarStarStarStar Satisfied customer —    (Patient since 2017)

I normally don't enjoy these visits because I feel like I'm not heard, but yesterday I was. Finally, she understood what I was explaining.


StarStarStarStarStar I always like seeing Dr Winchell and the staff ... —    (Patient since 2018)

I always like seeing Dr Winchell and the staff at the union street office. She always explains everything to me really clearly and spends time answering my questions.


StarStarStarStarStar All staff was polite, inviting, friendly, and k... —    (Patient since 2017)

All staff was polite, inviting, friendly, and knowledgeable 🤗


StarStarStarStarStar Great Visit at Simon Eye Associates —    (Patient since 2017)

Great Visit at Simon Eye Associates


StarStarStarStarStar Very pleasant experience!  —    (Patient since 2017)

Very pleasant experience!


StarStarStarStarStar Very Competent Staff  —    (Patient since 2017)

Original appointment was canceled bc I had a cold. The scheduling desk was kind enough to reschedule the next week on short notice. I had to wait a little longer than usual but I didn’t mind. Dr Long was apologetic and super professional. She did a thorough eye exam and answered my questions. I am very pleased with the Union Street office.


StarStarStarStarStar Able to be scheduled and be seen in a timely fa... —    (Patient since 2018)

Able to be scheduled and be seen in a timely fashion. Eye exam for both myself and my daugther didnt take too long. Eye Dr took her time and answered questiones I had. Staff was nice and helped us with our glasses selection. Im happy with the service provided and look forward to future appts.


StarStarStarStarStar Great Doctor & Great Staff. Always nice & makes... —    (Patient since 2017)

Great Doctor & Great Staff. Always nice & makes me feel welcomed !


StarStarStarStarStar Front desk staff very, very pleasant. —    (Patient since 2017)

Front desk staff very, very pleasant.


StarStarStarStarNo Star I like the people there they’re professional an... —    (Patient since 2017)

I like the people there they’re professional and friendly.


StarStarStarStarStar The usual great service! —    (Patient since 2017)

As usual, prompt, friendly, professional, and efficient service by all personnel I interacted with.


StarStarStarStarStar Wendy Rivera —    (Patient since 2018)

I have been coming to Simon Eye Assoc. and at this location for such a long time and the employees there makes me feel comfortable. They are friendly and they also care for their patients. I would recommend Simon Eye to my friends and family at the Union St. location. Thank you for being my Eye doctor.


StarStarStarStarStar LOVE SIMON EYE since 1985 —    (Patient since 2017)

Fantastic service. Optometrist was patient and showed empathy during her examination. She explained multiple options and why they would not necessarily work for me at this time. Not out to make a $$$. Long time patient of Simon Eye since 1985. Would not change eye doctors.


StarStarStarStarStar jr sq. —    (Patient since 2017)

GREAT!!!!!! -- fun -- happy


StarStarStarStarStar I always have a great experience at Simon Eye o... —    (Patient since 2017)

I always have a great experience at Simon Eye on Union Street. From the receptionist, to Dr. Winchell to picking out glasses. The optical technician Marah DiMarco is awesome. She knows my entire family and always helps us with our glasses. I won't pick out glasses without her. You have a great staff!


StarStarStarStarStar Eye appointment —    (Patient since 2017)

Excellent visit, Dr. Winchell is a true professional


StarStarStarStarStar Outstanding —    (Patient since 2018)

Customer service excellent wait time none doctor outstanding


StarStarStarStarStar Visit  —    (Patient since 2017)

I can’t thank Dr.. Long and the staff at Union street Simon Eye Associates enough for their prompt care I received on Wednesday, the 8th. I was in exceptional pain and was able to go into the office immediately to get relief. From calling in central phone number to leaving the office after treatment, the service I received was beyond outstanding. I have been a patient of Simeon eye for well over 25 years. Thank you for your years of service!


StarStarStarStarStar Great and efficient visit as usual! —    (Patient since 2017)

Great and efficient visit as usual!


StarStarStarStarStar Had a great visit! Was seen promptly, given gr... —    (Patient since 2018)

Had a great visit! Was seen promptly, given great attention and found a new pair of frames!


StarStarStarStarStar All staff were great, My Dr. is amazing, She is... —    (Patient since 2017)

All staff were great, My Dr. is amazing, She is very thorough and does a great job explaining whats happening with my vision and how we should proceed to ensure great vision into the future.


StarStarStarStarStar Best eye docter always on time  —    (Patient since 2017)

Best eye docter always on time


StarStarStarStarStar Always a great experience. —    (Patient since 2017)

Dr. Wenschel is the best, and I always look forward to working with the glasses fitter. She's knowledgeable and fun.


StarStarStarStarStar Beyond Satisfied!  —    (Patient since 2018)

I arrived 20 minutes before my scheduled appointment...10 minutes after the office opened. Little did I know that the front receptionist called out and the office was scrambling. I was met by at the front door by my doctor who pleasantly greeted me and assured me someone would be with me shortly. Still 15 minutes before my scheduled appointment, a gal came out and invited me back for the initial screening. The doctor and staff were so incredibly pleasant and transparent with the challenges of the day (being short-handed and roof being re-done). I couldn't be more satisfied with my experience and the courtesy and professionalism extended to me by every single employee I encountered! Really thankful for this office and its staff!


StarStarStarStarStar  —    (Patient since 2018)

Was seen on time. Everyone was courteous.


StarStarStarStarStar great service, great Dr. perfect details and qu... —    (Patient since 2018)

great service, great Dr. perfect details and quick & thorough appointment.


StarStarStarStarStar Excellent —    (Patient since 2018)

I have been coming to Simon Eye Associates for years. The doctors are always professional and courteous - I know my eyes are being well cared for. And when I need new glasses, the folks in that department are excellent as well.


StarStarStarStarStar Always a pleassure  —    (Patient since 2018)

Great customer service at the front desk everyone is always so knowledgeable. As always short wait time before being called back to start the eye exam process. I was in and out the new doctor was great and explained the entire process step by step. My new glass was cheap!! :-)


StarStarStarStarStar Simon Eye staff are the best! —    (Patient since 2017)

Simon Eye staff are the best!


StarStarStarStarStar Great service and expertise. —    (Patient since 2017)

Great service and expertise.


StarStarStarStarStar Awesome place —    (Patient since 2018)

This was the best eye doctor visit ever. I was in and out in no time. The staff is very friendly, the doctor talked to me and take his time. No rushing. I loved my visit


StarStarStarStarStar great visit, very efficient...Tara Winchell is ... —    (Patient since 2018)

great visit, very efficient...Tara Winchell is terrific...fastest appointment I have had in a long time, and she was thorough and helpful.


StarStarStarStarStar It was a great visit. All staff members are ve... —    (Patient since 2017)

It was a great visit. All staff members are very efficient and pleasant. Love to come to Simon Eye on Union Street. I especially LOVE Mirah!!!


StarStarStarStarNo Star Excellent —    (Patient since 2018)

Excellent from start to finish.


StarStarStarStarStar I was very pleased with my eye examination. My... —    (Patient since 2018)

I was very pleased with my eye examination. My optical specialist impressed me by giving me advice on what to do for a previous injury that had happen to one of my eyes. This made me feel that she was interes t in my care for my eyes. Thanks


StarStarStarStarStar absolutely outstanding experience on Union Street! —    (Patient since 2018)

My 5 yr old granddaughter and I went to my annual eye exam on Friday June 8,2018. It was amazing from the moment We walked through the door.the young lady at the front desk...beamed a genuine smile as she welcomed us.....the first young lady who took initial measurements and asked about primary physician information to notify them of results vwas extremely professional, personable and patient in speakibg wirh me and in answering the multiple questions from my granddaughter. Dr Winchell saw us right away, explained the procedures to be experienced, asked about any changes and new medical conditions and explained the changes in detail..both major and minor..I never felt rushed and felt an immediate connection who really cares about the job they were doing and the quality of my eyesight....I was so impressed with the doctor, her chairside manner, her explanation in terms I could understand and appreciate . My grandaughter even got a chance to view my eye through the huge microscope (I forgot the official name of it). The young lady in the optical part...was so astute in getting my sense of style and what I was looking for right away....She was amazing, helpful, engaging and patient as well...as she included my granddaughter in on the decision process. I chose the perfect lens and frames and cant wait to pick them up. It was affordable with my insurance. This young lady was very cognizant that I was trying to keep costs down.... From start to finish I truly enjoyed my exam and experience. Top notch service and staff.


StarStarStarStarStar Excellent service all the time!!! —    (Patient since 2018)

Excellent service all the time!!!


StarStarStarStarStar The doctor and staff are very professional and ... —    (Patient since 2017)

The doctor and staff are very professional and friendly. Dr. Winchell is easy to talk to and made my last visit enjoyable.


StarStarStarStarStar Awesome eye doctors  —    (Patient since 2018)

Love that all employees was welcoming, they walked me threw the whole process so I could understand. They answered questions as I thought about them.


StarStarStarStarStar Great people  —    (Patient since 2017)

Great service by a caring professional staff.


StarStarStarStarStar I love Dr Tara she’s amazing!!!  —    (Patient since 2017)

I love Dr Tara she’s amazing!!! I’m soooo happy she back at the union street location. She’s kind , patient and explains things throughly. She’s a true gem it’s always a pleasure to see her as well as the entire front office staff and assistant.


StarStarStarStarStar Simon Eyes and Dr. Winchell is excellent —    (Patient since 2017)

Simon Eyes and Dr. Winchell is excellent


StarStarStarNo StarNo Star Do not use the online site —    (Patient since 2018)

Do not use the online site


StarStarStarStarStar My visit was seamless. No waiting to be seen, w... —    (Patient since 2018)

My visit was seamless. No waiting to be seen, which is important to me.


StarStarStarStarStar Exceptional physician and staff!  —    (Patient since 2018)

Exceptional physician and staff!


StarStarStarStarStar Excellent Have confidence in the optometrist. ... —    (Patient since 2018)

Excellent Have confidence in the optometrist. The office is professional and pleasant.


StarStarStarStarStar Love Simon Eye! —    (Patient since 2017)

Love Simon Eye! Dr. Tara Winchell is very thorough and always takes her time to explain everything to you. Always answers my questions and helps me make the right choices. The optical department is also great. They take their time to help you get the perfect pair of glasses. The best part is if your not happy they bend over backwards to make you happy.


StarStarStarStarStar This was my first eye examine there and it was ... —    (Patient since 2018)

This was my first eye examine there and it was really good. All the staff were very attentive and polite.


StarStarStarStarStar  —    (Patient since 2018)

As always, my experience was outstanding. The staff is professional, courteous, knowledgeable, and always on time.


StarStarStarStarStar I have been a patient at the Union Street locat... —    (Patient since 2018)

I have been a patient at the Union Street location for many years. The service at this location has been consistently excellent. Thank you!


StarStarStarStarStar As always I receive great services at your offi... —    (Patient since 2018)

As always I receive great services at your office.


StarStarStarStarStar  —    (Patient since 2018)

Everyone their was GREAT and knowledgeable. My children and I have been patients of Simon Eye for many years and will continue to be committed with our annual eye exam check-ups.


StarStarStarStarStar Top notch! Thorough and caring. Personable! —    (Patient since 2018)

Top notch! Thorough and caring. Personable!


StarStarStarStarStar Everyone extremely courteous and professional —    (Patient since 2018)

Everyone extremely courteous and professional


StarStarStarStarStar I’ve been to this location several times, this ... —    (Patient since 2018)

I’ve been to this location several times, this was the best experience I’ve had, the person that greeted us made me feel welcomed, the doctor explained everything so I could understand and made me feel comfortable.


StarStarStarStarStar Great service, the Dr. explained everything so ... —    (Patient since 2018)

Great service, the Dr. explained everything so I could understand.


StarStarStarStarStar Dr. Tarra Winchell is the only OD I've ever had... —    (Patient since 2018)

Dr. Tarra Winchell is the only OD I've ever had and ever will have. She has been such a soft light in my blurry eyes. Her education shines through in her professionalism, but don't be fooled by her impressive education; she also seems to greet every patient with an empathic connection ever doctor should aspire to emote. 5 stars aren't enough!


StarStarStarStarStar Staff was great. Pleasant and helpful  —    (Patient since 2018)

Staff was great. Pleasant and helpful


StarStarStarStarNo Star Dr. Tarra Winchell was fantastic! She was so f... —    (Patient since 2017)

Dr. Tarra Winchell was fantastic! She was so friendly, easy going, and explained everything very clearly. We are so happy she is working at Union Street! She gets 5 Stars!


StarStarStarStarStar Professional and friendly always —    (Patient since 2018)

Professional and friendly always


StarStarStarStarStar  —    (Patient since 2018)

I have no comment. The service here have always been great. Thank you. This survey could of been done with just simple words. 20 charactors could make someone like myself no to write a comment.


StarStarStarStarStar A great eye doctor! Everyone is friendly, profe... —    (Patient since 2018)

A great eye doctor! Everyone is friendly, professional, and the service was thorough and fast.


StarStarStarStarStar Great, efficient service! Answered all my quest... —    (Patient since 2018)

Great, efficient service! Answered all my questions. Easy to schedule an appointment, quick to be seen, and quality care.


StarStarStarStarStar An Excelent Visit From the Door  —    (Patient since 2018)

I was greeted by friendly and knowledgeable office staff and treated by professionals who were also friendly, personable and extremely thorough. Thanks for an excellent visit!


StarStarStarStarStar Excellent Customer Service  —    (Patient since 2018)

Hat's off to the FRIENDLY STAFF at Simon Eye I was running late for my appointment and I called and there were still able to squeeze me in Thanks sooooooooo much Sincerely ELIJAH BECKHAM JR


StarStarStarStarStar You are First Class.I love your newsletter.... —    (Patient since 2018)

You are First Class. I love your newsletter.


StarStarStarStarStar Eye exam. —    (Patient since 2018)

Everything went great every one did a great job.


StarStarStarStarStar Always a great visit to union street office. —    (Patient since 2018)

Always a great visit to union street office.


StarStarStarStarStar Your people at the Union Street office are very... —    (Patient since 2018)

Your people at the Union Street office are very good, but I have had 4 eye Drs in the few years I have been with you. For the previous 40 years of my life, I had the same one. Also, I would like to be able to call the Union Street office directly. It is annoying to talk to someone who is not in that office. Please remedy that. Thank you.


StarStarStarStarStar Everyone here is so sweet! Very quick appointme... —    (Patient since 2018)

Everyone here is so sweet! Very quick appointment and very satisfied


StarStarStarStarStar Dr. Winchell is such a great eye doctor!  —    (Patient since 2018)

Dr. Winchell is such a great eye doctor! She takes her time with you, is always prepared and respects your time. As a patient - I feel well taken care of and in good hands. She's such an asset to Simon Eye.


StarStarStarStarStar Always pleasant and professional!! —    (Patient since 2015)

Always pleasant and professional!!


StarStarStarStarStar True customer experience at its finest —    (Patient since 2018)

I love Simon Eye the staff is so pleasant and fun to deal with whenever I go. Dealing with people who love what they do is amazing because professionalism is second nature and this is what you get whenever you visit Simon Eye. I personally could not imagine visiting another eye doctor after my experience with these wonderful people.


StarStarStarStarStar Great Service!  —    (Patient since 2017)

The staff at Simon Eye Associates-Union Street were great. They were professional and the customer service was awesome.


StarStarStarStarStar Excellent experience —    (Patient since 2017)

Excellent service. Beautiful, clean office. Appointment was on time. The office made efficient use of my time. I was able to have a full exam, including dilating my eyes, order contacts and order new glasses in one hour!


StarStarStarStarStar Good Experience.  —    (Patient since 2017)

Excellent service. Everyone was friendly and there was no wait time. Dr. Winchell is a good doctor. -- very clear about procedures and results. Optician was friendly, helpful and very quick -- again, no wait time.


StarStarStarStarStar Very thorough and pleasant staff. Enjoyable vi... —    (Patient since 2017)

Very thorough and pleasant staff. Enjoyable visit as usual


StarStarStarStarStar Dr. Charles Simon was very thorough and pleasan... —    (Patient since 2017)

Dr. Charles Simon was very thorough and pleasant. I liked working with him.


StarStarStarStarStar It was a great experience to come here.. —    (Patient since 2017)

It was a great experience to come here Everyone was extremely nice as well as professional. I'll definitely be coming here for all my eye care


StarStarStarStarStar Doctor was really knowledgeable and even assist... —    (Patient since 2017)

Doctor was really knowledgeable and even assisted me when making an insurance claim. I didn’t have vision insurance and expected to pay out of pocket but when he diagnosed me with an inflammation of the eye, he stated that this was a medical condition and not a vision condition and able to use my medical insurance.


StarStarStarStarStar Great visit. Helpful advice  —    (Patient since 2017)

Great visit. Helpful advice


StarStarStarStarStar Dental visit —    (Patient since 2017)

Love the staff! They were very friendly and professional.


StarStarStarStarStar Very pleasant experience, very thorough eye exa... —    (Patient since 2017)

Very pleasant experience, very thorough eye exam!


StarStarStarStarStar Customer Oriented —    (Patient since 2017)

Been going for years and have been treated very well. Eye glasses are fairly expensive.


StarStarStarStarStar Lifelong customer  —    (Patient since 2017)

As always great service from everyone and decent prices and selection of glasses


StarStarStarStarStar Great experience overall. Very friendly, knowle... —    (Patient since 2017)

Great experience overall. Very friendly, knowledgeable and helpful staff.


StarStarStarStarStar Kudos to all! —    (Patient since 2017)

Been going to Simon Eye for 30+ years, so I guess you can call me a (returning) satisfied customer! Love the location, and the professional, knowledgeable and friendly personnel, and excellent doctors!


StarStarStarStarStar Would not go anywhere else! —    (Patient since 2017)

This Association has proven to be the most professional optimal care facility I've visited; and over the past 30 plus years, I have visited many eye care facilities. But now, so glad to have found my optimal care specialist - Simon Eye!


StarStarStarStarStar My Opinion on Simone Eye  —    (Patient since 2017)

You guys ROCK! Thank you for such an extraordinary experience! See you next year!


StarStarStarStarStar The staff is always very helpful and polite.  —    (Patient since 2017)

The staff is always very helpful and polite.


StarStarStarStarStar Great Staff! —    (Patient since 2017)

Dr Sparks is great! Good personality that makes you feel at ease! Assistant that see you before doctor was also very nice.


StarStarStarStarStar Great experience. Friendly and helpful staff.  —    (Patient since 2017)

Great experience. Friendly and helpful staff.


StarStarStarStarStar PATIENT —    (Patient since 2017)

The OFFICE STAFF IS SOOO PROFESSIONAL AND FRIENDELY


StarStarStarStarStar The office staff was very professional and cour... —    (Patient since 2017)

The office staff was very professional and courteous. The scheduling staff however that left me two separate messages but neither were clear. The person spoke so fast and soft I could not make anything after my name.


StarStarStarStarStar I went to get my eyes checked because I started... —    (Patient since 2017)

I went to get my eyes checked because I started seeing floaters that I had not seen before. My eye doctor showed me a great deal of care and concern. She suggested that it would be a good idea for me to see my MD to make sure my heart was OK which I did. My eye doctor was so concerned she asked me to come in again to check to see if I had gotten more floaters. On my second visit she told me that she did not see more floaters and any other problems associated with type 2 diabetes . I would like to thank her and Simon for helping me solve this problem.


StarStarStarStarStar Dr. Wenschel (spelling?) is the BEST and the op... —    (Patient since 2017)

Dr. Wenschel (spelling?) is the BEST and the optical department provides personalized service. These are people you can build a relationship with from year to year.


StarStarStarStarStar Great service!!! The staff is always patient a... —    (Patient since 2017)

Great service!!! The staff is always patient and professional.


StarStarStarStarStar Convenient time and efficient review —    (Patient since 2017)

Convenient time and efficient review


StarStarStarStarStar Appointment 7/7/17 —    (Patient since 2017)

Very professional and polite.


StarStarStarStarStar Great service every time the care and concern f... —    (Patient since 2018)

Great service every time the care and concern for my vision I feel is genuine.


StarStarStarStarStar Minor Emergency the Day Before a Holiday —    (Patient since 2014)

I went to bed on a Sunday night with a minor eye irritation the I had flushed with distilled water and eye drops. I woke up on Monday morning still with the scratchy feeling in my eye somewhat worse than the night before. It was the day before the July 4th holiday but Simon Eye got me an appointment even though my usual doctor was on vacation. She thoroughly checked and cleaned out my eye and I went on my way after less than an hour feeling a lot better. Fine job as usual from Simon Eye.


StarStarStarStarStar Very professional, as always, quick and accurat... —    (Patient since 2017)

Very professional, as always, quick and accurate. The doctor meets all my eyecare needs and answers all of my questions every time!


StarStarStarStarStar Convenient office, super friendly staff, Dr Spa... —    (Patient since 2019)

Convenient office, super friendly staff, Dr Sparks is very thorough & super nice. Nobody pushes you to buy anything they are just very helpful.


StarStarStarStarStar I love coming here —    (Patient since 2017)

Every time I go here I'm seen immediately I like that they give you reminders as well. Great, friendly staff!


StarStarStarStarStar Dr. Winchell was great; she listened to me as ... —    (Patient since 2018)

Dr. Winchell was great; she listened to me as I had information from my neuro ophthalmologist, Dr. Sergott, which I needed to convey. She listened, did what Dr. Sergott asked, and pronounced me good to go. She was very respectful of me.


StarStarStarStarStar ****LOVE**** Simon EyeI —    (Patient since 2017)

****LOVE**** Simon Eye I


StarStarStarStarStar Excellent Service —    (Patient since 2018)

The service I received for my contacts has convinced me to possibly switch my contact provider to Simon Eye.


StarStarStarStarStar Great. —    (Patient since 2018)

Great service. Great doctor. Great technicians.


StarStarStarStarStar Dr. Sparks is great! —    (Patient since 2016)

I recently moved to Pa but travelled to Wilmington for my eye appt with Dr. Patricia Sparks. She explains each step of my annual check-up. And even with the distance, I will be back next year!


StarStarStarStarStar  —    (Patient since 2018)

In and out. Convenience that you can appreciate!


StarStarStarStarStar Very professional and friendly. —    (Patient since 2019)

Very professional and friendly.


StarStarStarStarStar Was very fast very friendly and overwhelming wi... —    (Patient since 2018)

Was very fast very friendly and overwhelming with help thank you all


StarStarStarStarStar I found everyone to be very helpful and kind ... —    (Patient since 2017)

I found everyone to be very helpful and kind Thank You


StarStarStarNo StarNo Star Overall it was a great experience. The medical ... —    (Patient since 2017)

Overall it was a great experience. The medical assistant was very nice and friendly and made me feel comfortable. The service was pretty fast overall with a bit of waiting. The exam was comprehensive. The dr could have been a bit more up beat and friendly but that's the east coast I suppose. I like having the appointment reminder text but I don't think it was necessary to send a text, a phone call, an email and another text. My biggest complaint was that I wasn't told that I would have to pay $20 more on top of my co pay for an exam to get a new contact prescription. I wish that was told to me in advance instead of right at the end. Please share that kind of information.


StarStarStarStarStar Simon eye does a really thorough job for all of... —    (Patient since 2018)

Simon eye does a really thorough job for all of the yearly exams. The staff is courteous and friendly.


StarNo StarNo StarNo StarNo Star Awful visit  —    (Patient since 2018)

I was 10 minutes late to an appointment. I totally get that it was my fault for being late. However, on a previous visit I had to wait for 30min+..... to the point I had to ask when I would be going back. The receptionist was really rude about me asking. For Simon Eye being so big, I expect them to have a certain level of service. I will definitely be switching eye doctors.


StarStarStarStarStar Overall, great visit. The first point of conta... —    (Patient since 2019)

Overall, great visit. The first point of contact (front desk person/admin assistant) was very polite and welcoming. Always a pleasant experience to feel welcomed at a place of business and as a customer rather than feeling like a bother. Welcoming team, very professional and knowledgeable.


StarStarStarStarStar Marah... —    (Patient since 2017)

Marah is wonderful. I would not have anyone else show me glasses as she knows what I want even before I do. She is very professional, kind, sweet and ever so helpful.


StarStarStarStarStar Everything was done quickly, with hardly any wa... —    (Patient since 2017)

Everything was done quickly, with hardly any waiting. Friendly staff and nice selection of frames!


StarStarStarStarStar  —    (Patient since 2018)

I absolutely love everything about this office. Everyone is al always so helpful, friendly and kind. Everything about the exam was explained to me and all questions or concerns addressed. The optician who helped me look for frames was so helpful in finding just the right ones. I highly recommend this office!


StarStarStarStarStar Great experience. Everyone very friendly and e... —    (Patient since 2016)

Great experience. Everyone very friendly and efgicient. Love Dr. sparks.


StarStarStarStarStar Appointment with Dr. SPARKS... —    (Patient since 2018)

This is the second time I had an eye exam with Dr. Sparks. Both have been really great experiences. I had to bring my 2 year old son along and she was able to seamlessly perform my exam with him bouncing around the room. She listened to me and answered all my questions. She is friendly but also I like that she is efficient, gets you in and out which as a busy mom I appreciate. I also always have a great experience choosing and ordering new glasses. I have been having the same girl help me choose and order glasses for over 5 years and she always knows what I like. I like this Simon Eye location and plan to go in and get some sunglasses soon. 'ERICA STROUD


StarStarStarStarStar Excellent service, convenient locations, qualit... —    (Patient since 2016)

Excellent service, convenient locations, quality products


StarStarStarStarStar I taught the receptionist at St. Anne School. ... —    (Patient since 2017)

I taught the receptionist at St. Anne School. She is great and honorable. The experience was very good. Thank you,


StarStarStarStarStar First saw Dr. Simon in the mid 1980's. I have b... —    (Patient since 2018)

First saw Dr. Simon in the mid 1980's. I have been very happy with the professional care that makes a customer for decades! Thank You Carl La Barca


StarStarStarStarStar Marah was awesome. Very helpful with selecting... —    (Patient since 2017)

Marah was awesome. Very helpful with selecting my frames.


StarStarStarStarStar Union Street Office —    (Patient since 2018)

Dr. Sparks and the entire staff are extremely professional. Dr. Sparks clearly and constantly identifies what she is doing each step of the eye examination, which helps me feel as though I am part of the examination and not just being examined. The optical department always provides polite and high quality customer service.


StarStarStarStarStar The Union staff is EXCEPTIONAL! —    (Patient since 2017)

The Union staff is EXCEPTIONAL!


StarStarStarStarStar I like that I didn't feel rushed and that all m... —    (Patient since 2018)

I like that I didn't feel rushed and that all my questions were answered as well as all of my options were explained to me.


StarStarStarStarStar No complaints here! —    (Patient since 2017)

Great service, a usual. I was seen on schedule and thoroughly examined, with all concerns being addressed to my satisfaction.


StarStarStarStarStar I think the staff in this office are friendly a... —    (Patient since 2017)

I think the staff in this office are friendly and knowledgeable


StarStarStarStarStar Prefect visit. Very easy.  —    (Patient since 2018)

Prefect visit. Very easy.


StarStarStarStarStar Fast and Convenient Eye Doctorate  —    (Patient since 2018)

My visit was very efficiently and fast. I would recommend other people to make an appointment.


StarStarStarStarStar Dr. Sparks is da bomb! —    (Patient since 2016)

Dr. Sparks and the entire staff at the Union St location is excellent. I'll keep coming to Simon Eye as long as she is there.


StarStarStarStarStar Perfect Appointment —    (Patient since 2018)

Warm welcome, quick service. Thorough exam. Patience with my many questions. I especially liked that I didn't get a "hard-sell' to buy frames and lenses.


StarStarStarStarStar Impressed - - great service! —    (Patient since 2018)

Had an unexpected issue and got an appointment the day I called and was seen on time. Now, that's impressive!


StarStarStarStarStar Great service and all the folks are great. A pl... —    (Patient since 2018)

Great service and all the folks are great. A pleasant experience.


StarStarStarStarStar  —    (Patient since 2017)

I had seen Dr. Winchell for several years at the Newark office and decided to follow her to the Union St. office since it's not far from my office. The office staff are just as wonderful at the Union St. office as the Newark office. Dr. Winchell is always very thorough and explains everything. I'm always very happy with my visit to Simon Eyes.


StarStarStarStarStar It really was a great experience from the recep... —    (Patient since 2019)

It really was a great experience from the reception desk to the doctor and the young lady who prepared me to see the doctor.


StarStarStarStarStar Cape Henlopen School District, Rehoboth Beach, DE —    (Patient since 2018)

Thank you for having this on-line review.


StarStarStarStarNo Star Everyone in the office was friendly and profess... —    (Patient since 2018)

Everyone in the office was friendly and professional. Staffing in the reception area was a problem that day- Number of people waiting for adjustments to glasses, pickup.


StarStarStarStarStar What a great experience! —    (Patient since 2017)

I couldn't be more pleased with my experience the other day at Simon Eye Associates. After breaking my current pair of glasses, and it being two years since my last eye exam, I called for an appointment to get my eyes checked. There was one opening immediately available, only a mile from where I live. The receptionist was friendly, and more importantly, the eye exam was way more thorough than I expected. I also found the perfect frames for a new pair of glasses and I can't wait for them to come in! There is no way there could have been a better outcome of breaking my glasses the other day. This is the best place to go for your eye care needs! I will be a repeat customer from now on.


StarStarStarStarStar Customer service was fabulous and the doctor wa... —    (Patient since 2017)

Customer service was fabulous and the doctor was very pleasant and helpful. Overall experience was fantastic!


StarStarStarStarStar Simon Eye one of the best. —    (Patient since 2018)

I am so happy I choose Simon Eye Associates. At Simon Eye everyone is compassionate and cares about the individual. Simon Eye Associates is one of the best places to go for the health of your eyes; you get quality care and a staff that genuinely cares about your needs.


StarStarStarStarStar Timely, Friendly and Knowledgeable —    (Patient since 2018)

I've been going to the Simon Eye location on Union St. for years. They always start their appointments on time, and they've always been able to provide a solution for any problems with my eyes or contacts. They also explain what they're doing while you're in the office rather than just going through the motions and saying "looks good, see you next year."


StarStarStarStarStar Tell Chuck (Dr Simon) that when they quietly tel... —    (Patient since 2019)

Tell Chuck (Dr Simon) that when they quietly tell you that it will be $20 extra for the contact lens fitting and all they do is hand you a 2.00 and a 2.50 it has always seemed like a total ripoff as i had already seen and been tested by the DR........................Tell Chuck that Randy Says Hi long time no see.Dr Sparks was wonderful.


Reply

Hello, thank you for your feedback. We'll definitely let Dr. Simon know you said hello. Our Director of Customer Service will contact you to explain the contact lens evaluation fee. Great that you thought the doctor was wonderful!

StarStarStarStarStar Love that Marah —    (Patient since 2017)

I always have a great experience at Simon Eye. I NEVER come for an appointment unless Marah is working. She has helped me and my family for years and I cannot say enough about her. I love Dr. Winchel also.


StarStarStarStarStar Truly great experience!  —    (Patient since 2016)

This was my first time at Simon Eye. A friend recommended I go and I am SO glad I did! I took several cards so I could pass them out to everyone I know :) really wonderful experience.


StarStarStarStarStar  —    (Patient since 2017)

love the person who did my eye exam and also the person who help me pick out my glasses.


StarStarStarStarStar it was GREAT! great! great!... —    (Patient since 2017)

it was GREAT! great! great!


StarStarStarStarStar  —    (Patient since 2018)

Quick, friendly, and professional.


StarStarStarStarStar lifetime client —    (Patient since 2017)

Everyone was super friendly and funny. It was a nice and clean office and the prices are reasonable.


StarStarStarStarNo Star Great service and nice friendly drocotors. ... —    (Patient since 2017)

Great service and nice friendly doctors.


StarStarStarStarStar This office is amazing!!! —    (Patient since 2017)

I had called to make a future appointment but they actually had an appointment for me and for my wife. As soon as we arrived we we greeted and less than 2 minutes the optician took me back. We were able to complete both of our appointments within 45 minutes! I am very pleased and I definitely will refer my family and friends.


StarStarStarStarStar Friendly, prompt service —    (Patient since 2015)

Friendly, prompt service for both the eye exam and optical services.


StarStarStarStarStar Excellent Appointment! —    (Patient since 2017)

As usual, the staff were pleasant and professional.


StarStarStarStarStar I was extremely pleased with my appointment. The... —    (Patient since 0001)

I was extremely pleased with my appointment. The front desk team were polite and assisted as necessary. Dr Sparks was amazing...I love her!


StarStarStarStarStar Outstanding Customer Service........ —    (Patient since 2018)

Outstanding Customer Service.....


StarStarStarStarStar Been a Patient Since 2002... —    (Patient since 2015)

Been a Patient Since 2002


StarStarStarStarStar I always feel welcome when I enter Simon Eyes. —    (Patient since 2016)

I always feel welcome when I enter Simon Eyes. I never have to wait to long for my appointment. Every visit is easy going and smooth. Dr. Winchell O.D. is a magnificent Optometrist. No matter what inquiry I may have; she will always respond to me respectfully and honestly. It is quite easy to develop rapport with her. She has never stirred me wrong.


StarStarStarStarStar Great Eye Care —    (Patient since 2017)

Great Eye Care Friendly staff, the doctor explained everything in detail and made me feel very comfortable.


StarStarStarStarStar Awesome Service as Usual!!!!... —    (Patient since 0001)

Awesome Service as Usual!!!!


StarStarStarStarStar Excellent customer service!!... —    (Patient since 2016)

Excellent customer service!!


StarStarStarStarStar It's a comfort feel to be at The Simon eye Associates-Union Street. The staff and My Doctor are po... —    (Patient since 2017)

It's a comfort feel to be at The Simon eye Associates-Union Street. The staff and My Doctor are polite and get you in and out. I appreciate!!


StarStarNo StarNo StarNo Star  —    (Patient since 2015)

When I initially requested this appointment I was told the max would be $125 and most likely I wouldn't have to pay this amount, however it was exactly what I was charged and when I asked the young lady at the counter, why? Her reply was merely, "I don't know" and didn't offer to find out. I am now asking, Why? Why the high charge when the last person I spoke with was very sure, I'd be paying much less. Can someone please explain? Thank you.


Reply

Thank you for your feedback. Our Billing Manager will be contacting you to explain the charges.

StarStarStarStarStar Very pleasant and positive experience from check in to check out. Thank you!!... —    (Patient since 2017)

Very pleasant and positive experience from check in to check out. Thank you!!


StarStarStarStarStar Excellent. I now go to Union St office. I like Dr Tara Winshall very much. I used to go to Newark ... —    (Patient since 2017)

Excellent. I now go to Union St office. I like Dr Tara Winshall very much. I used to go to Newark office,but, since she moved I decided to follow her. She takes her time during my appointment, always answers my questions and always gives me great advice concerning my vision!!


StarStarStarStarStar Great new doctor —    (Patient since 2017)

Dr. Wenschel is a fabulous addition to the Union Street office, and the woman who helps fits the glasses gives outstanding customer service even in the midst of a firestorm of customers.


StarStarStarStarStar I had no problems, everything was fine. ... —    (Patient since 2018)

I had no problems, everything was fine.


StarStarStarStarStar  —    (Patient since 2016)

This was the most thorough exam I have had in the past few years. It was a a very pleasant experience and I will be a repeat patient.


StarStarStarStarStar Very friendly and courteous service... —    (Patient since 2018)

Very friendly and courteous service


StarStarStarStarStar Yes... —    (Patient since 2016)

Yes this is my review for a first-time patient I came in a little late and I did apologize to the receptionist at the front desk now due to my apology was very sincere and yet the receptionist she was not that great with her response her reaction I felt that she came off rude and not very friendly she pretty much told me because I was late well you could wait but I guarantee you you're not going to be able to see the the doctor so I chose to wait patiently however while waiting they were able to assist me which I greatly appreciate it because I really needed the appointment to go through I work at a job where it relies very much on my vision and I was there to get a pair of prescription contacts so the doctor was able to assist me. the doctor was friendly towards the ending of my visit but in the beginning she was a little standoffish a little firm and I just felt like the presense was a little uncomfortable in the beginning the way I was treated, but towards the end it was smoother


Reply

Thank you for writing. We apologize that your visit was less than exceptional. We do expect our patients to receive top service which includes friendliness. Our Director of Customer Service will be contacting you to get this fully handled.

StarStarStarStarStar They service I had at Simon Eye Associates, was amazing. They were very polite and very helpful. ... —    (Patient since 2016)

They service I had at Simon Eye Associates, was amazing. They were very polite and very helpful.


StarStarStarStarStar Visual Field Test —    (Patient since 2017)

Staff are friendly and quick.


StarStarStarStarStar Great Staff, Fantastic Doctor... —    (Patient since 2018)

Great Staff, Fantastic Doctor


StarStarStarStarStar Great experience! Everyone was very helpful... —    (Patient since 2017)

Great experience! Everyone was very helpful


StarStarStarStarStar Simon Eye at Union Street is extremely professional and great service. ... —    (Patient since 2018)

Simon Eye at Union Street is extremely professional and great service.


StarStarStarStarStar  —    (Patient since 2018)

Excellent comprehensive exam. Supporting staff was polite and efficient. Great first experience would recommend highly.


StarStarStarStarStar  —    (Patient since 2018)

my doctor and staff were very professional and courteous.


StarStarStarStarStar  —    (Patient since 2017)

I really appreciate the kind, professional and concern attitudes of the entire staff. Everyone seems so thorough in their roles. My doctor, Dr. Sparks was very knowledgeable, engaging and sincere about helping me understand the exam process, what her observations were, as well as the next steps. I have visited Simon Eye over the past five years and I have always felt a sense of warmth and care each time I enter into Delaware's Union St. Simon Eye Office. Thank you for providing excellent service! to a very Satisfied Customer! Jean Cotton


StarStarStarStarStar Our eye doctor is the best. She is always caring and on her game. Simon Eye is very lucky to hav... —    (Patient since 2017)

Our eye doctor is the best. She is always caring and on her game. Simon Eye is very lucky to have her!!


StarStarStarStarStar Continue to deliver good care and service.... —    (Patient since 2018)

Continue to deliver good care and service.


StarStarStarStarNo Star Years of great service  —    (Patient since 2018)

I've been a patient at Simon Eye for the past 6 years and the service there is fantastic. The optometrists are very friendly and always have the best interest of the customer in mind. Thanks for the years of great service.


StarStarStarStarStar Was the best service I received at that location, Staff was friendly and very confident and the Do... —    (Patient since 2014)

Was the best service I received at that location, Staff was friendly and very confident and the Doctor Tuttle was the best


StarStarStarStarStar Great, friendly staff! —    (Patient since 2018)

Staff was friendly and efficient - able to accommodate me even though I arrived about 20 minutes early.


StarStarStarStarStar My visit was very productive. I was going to order contacts but thought I'd get an exam just to se... —    (Patient since 2017)

My visit was very productive. I was going to order contacts but thought I'd get an exam just to see if the strength had changed any. It did, I was happy I took the time to get the exam. The price was competative. All in all I was quite happy.


StarStarStarStarStar I had a great experience —    (Patient since 2017)

I had a great experience. I had to change my order and appointment times and for both the receptionists were extremely helpful and made the process smooth! I will definitely go back.


StarStarStarStarStar Always an excellent visit - always easy to order my glasses. pleasant and time efficient. —    (Patient since 2018)

Always an excellent visit - always easy to order my glasses. pleasant and time efficient.


StarStarStarStarStar Wonderful service —    (Patient since 2016)

Everyone was great, and I was taken several minutes earlier than my scheduled appointment time. Wonderful experience for my first time at Simon Eye Associates.


StarStarStarStarStar I've been coming to Simon Eye for years, and both my children come there too. Dr —    (Patient since 2018)

I've been coming to Simon Eye for years, and both my children go there too. Dr. Sparks is very nice, professional. The exam is very thorough. Her explanation is clear and understandable. We've gotten glasses/contacts as well. Techs are very knowledgeable and very helpful.


StarStarStarStarNo Star One optican went to lunch when I sat down and the other was busy —    (Patient since 2018)

One optican went to lunch when I sat down and the other was busy. I waited over 15 minutes and gave up. You lost a sale.


Reply

Thank you for letting us know. We understand your time is valuable and apologize for the wait.

StarStarStarStarStar Get more Designer frames. —    (Patient since 0001)

Get more Designer frames.


StarStarStarStarStar Too pricy but the doctor was nice  —    (Patient since 0001)

Too pricy but the doctor was nice


Reply

Thank you for taking the time to write. Good to hear you liked the doctor! Our doctors do everything possible to ensure we have frames and lenses available at most all price points. Our Optical Manager will contact you to discuss options that best fit your needs.

StarStarStarStarStar Maa was very thorough wirh explaining charges differences in products etc. Dr. Sparks was great —    (Patient since 2018)

Mara was very thorough with explaining charges, differences in products etc. Dr. Sparks was great. Above my expectations...I am a customer for life. Thank you.


StarStarStarStarStar Quick professional service, and my contacts were ready without delay —    (Patient since 2018)

Quick professional service, and my contacts were ready without delay. The doctor made me feel comfortable and the contact and optician were helpful explaining my choices based on my insurance.


StarStarStarStarStar I had a wonderful experience at Simon Eye —    (Patient since 2018)

I had a wonderful experience at Simon Eye. I have referred several people, and will continue to do so.


StarStarStarStarStar Earning my Trust back. —    (Patient since 0001)

Much better visit than my last time. Plus, my glasses were done in less than a week! Love that. Thank you.


StarStarStarStarStar Excellent service with friendly and informative staff.  —    (Patient since 2018)

Excellent service with friendly and informative staff.


StarStarStarStarStar Drops in the eyes for pressue, etc. not done. Was told only need to do every two years —    (Patient since 2017)

Drops in the eyes for pressue, etc. not done. Was told only need to do every two years. Not the case in the past? But I will accept the guidiance. Just thought that at age 76 maybe should be every year.


StarStarNo StarNo StarNo Star Semi-satisfied  —    (Patient since 2018)

The service is excellent & everyone is very nice, but I'm not satisfied. I was supposed receive a call back from the contact lens tech so she could check if I could order a certain type of lens recommended by the doctor. I ended up calling back 3 days later to check the status since I hadn't heard anything. She couldn't be reached so another location is trying to get in touch with her to call me back. It's been 1.5 days, so we'll see....this also happened to me last yr & one other year about 6 yrs ago. Due to the lack of response last yr, I followed up & it took a total of almost 2 months (maybe a little shorter) to get my lenses. The lens tech is nice but I don't know if she's unresponsive or that location is just understaffed. Either way, I'm frustrated.


Reply

Dear Kiya, Thank you for letting us know. It is great to hear you think the service is excellent and everyone is nice. Our Office Manager at that location will look into what occurred with your lenses and will contact you shortly.

StarStarStarStarStar Explain more about the eye check up diagnosis. And to be more helpful with the eye glass selection —    (Patient since 0001)

Explain more about the eye check up diagnosis. And to be more helpful with the eye glass selection. It's so many glasses that it's overwhelming.


StarStarStarStarStar I sat for 2 minutes and was immediately taken back, eyes checked, Contact lenses purchased and was... —    (Patient since 2017)

I sat for 2 minutes and was immediately taken back, eyes checked, Contact lenses purchased and was out the door in 30 minutes. Very please with the immediate and friendly service.


StarStarStarStarStar I can honestly say my experience was like no other —    (Patient since 2017)

I can honestly say my experience was like no other. Everyone was pleasant and has great customer service. I will be recommending my family and friends.


StarStarStarStarStar The doctor was very informative and gave explanations for everything she was doing —    (Patient since 0001)

The doctor was very informative and gave explanations for everything she was doing. I liked the high tech aspect of this office, very current.


StarStarStarStarStar I thought dr sparks was really great. Very pleasant & professional —    (Patient since 2019)

I thought dr sparks was really great. Very pleasant & professional. The receptionist was really outstanding as well. Great experience! I would positively recommend this office!


StarStarStarStarStar I thought dr sparks was really great. Very pleasant & professional —    (Patient since 2019)

I thought dr sparks was really great. Very pleasant & professional. The receptionist was really outstanding as well. Great experience! I would positively recommend this office!


StarStarStarStarStar Very efficient —    (Patient since 0001)

I enjoyed how efficient my visit was. I was in and out in 30 minutes.


StarStarStarNo StarNo Star My initial visit resulted in very expensive glasses for a very mild prescription.. —    (Patient since 2018)

My initial visit resulted in very expensive glasses for a very mild prescription... subsequent opticians have confirmed I did NOT need distance correction and would do just fine with readers. Ever since, I do not buy eye glasses from Simon. I will continue to go for my eye examination as it's fast and convenient and friendly.


Reply

Thank you for letting us know. It is good to hear you like the eye exams and service! Our optical manager will contact you shortly to help work out any concerns you have about your lenses.

StarStarStarStarStar It was a very thorough exam and a very pleasant experience —    (Patient since 0001)

It was a very thorough exam and a very pleasant experience


StarStarStarStarStar Caitlyn Grant is always such a pleasure - and talk about eye candy! Dayummmm... —    (Patient since 2017)

Caitlyn Grant is always such a pleasure - and talk about eye candy! Dayummmm...


StarStarStarStarStar If people ask where I go then I will tell them.  —    (Patient since 2018)

If people ask where I go then I will tell them.


StarStarStarStarStar Not much..to change..very nice visit —    (Patient since 2018)

Not much..to change..very nice visit


StarStarStarStarStar Very pleasant and professional the Doctor explained everything that she was doing. I will be back. —    (Patient since 2018)

Very pleasant and professional the Doctor explained everything that she was doing. I will be back.


StarStarStarStarStar Love the doctor and look forward to seeing the same doctor next year! I just prefer not to wait... —    (Patient since 2018)

Love the doctor and look forward to seeing the same doctor next year! I just prefer not to wait past the time of a prescheduled appointment though they were all very patient when my appointment ran 5-15 minutes past as well.


StarStarStarStarStar Excellent  —    (Patient since 2018)

I love to go there the treat you very well.Excellent Doctor my favorite places to do my eyes exam.


StarStarStarStarStar This doctor is a lovely woman and I felt she covered all the medical areas of my exam very... —    (Patient since 2017)

This doctor is a lovely woman and I felt she covered all the medical areas of my exam very efficiently. Marna is the best representative I have ever met in any optical dept-- hopefully she will return after maternity leave however, the other gals are perfectly nice.


StarStarStarStarStar No complaints. Feel comfortable with doctors and associates. That's why I return every year. —    (Patient since 2017)

No complaints. Feel comfortable with doctors and associates. That's why I return every year.


StarStarStarStarStar Dr. Sparks was friendly, efficient, and informative.  —    (Patient since 2018)

Dr. Sparks was friendly, efficient, and informative. Thanks for getting me in on time!


StarStarStarStarStar The office was filled with cigarette smoke it was hard to breath and very offensive —    (Patient since 2018)

The office was filled with cigarette smoke it was hard to breath and very offensive. I had never been there and the place was very cold.


StarStarStarStarStar The staff is awesome!!!They know my name and greet me as soon as I enter —    (Patient since 2018)

The staff is awesome!!! They know my name and greet me as soon as I enter. Everyone was professional, courteous and eager to assist. I always look forward to visiting the Union Street location!!


StarNo StarNo StarNo StarNo Star Pricing versus what was covered by EyeMed was not explained and I was being up-sold every step of... —    (Patient since 2017)

Pricing versus what was covered by EyeMed was not explained and I was being up-sold every step of the way. I will get my prescription and have glasses made elsewhere.


Reply

Thank you for letting us know. Our Optical Manager will be contacting you to explain insurance coverage and help get you what you want that fits both your style and budget.

StarStarStarStarStar In and out in 25 minutes. Couldn't ask for a better experience —    (Patient since 2016)

In and out in 25 minutes. Couldn't ask for a better experience. Everyone was very helpful and friendly. Doctor was efficient and explained everything well. My contact order was available in 2 days. Thank you!


StarStarStarStarStar Seemed that several staff were noticeably and audibly counting down the time until closing —    (Patient since 0001)

Seemed that several staff were noticeably and audibly counting down the time until closing. It didn't leave the impression of a professional office.


Reply

Thank you for taking the time to let us know. Our Director of Customer Service will look into this and handle. She will also give you a call. Our goal is excellent Service and apologize for anything less than that.

StarStarStarStarStar Better selection of glasses. —    (Patient since 2015)

Better / larger selection of glasses.


StarStarStarStarStar Particularly happy with Dr. Sparks who just became my new doctor this year —    (Patient since 2017)

Particularly happy with Dr. Sparks who just became my new doctor this year. During my eye exam, I thanked her for a previous visit as a result of a serious eye problem. She went above and beyond to get me to a specialist after hours on a Friday - ensured someone was even waiting for me! While I feel it was appropriate for me to thank her in person, I think it is as appropriate for me to thank her in this survey! Very pleased to have Dr. Sparks as my new eye doctor - In addition to a great experience in March, she was as professional and thorough during my eye exam this week. When I first learned my previous doctor was no longer with Simon Eye, I was not please - I do not like change! But in the case of Dr Sparks, it has been a very positive change! PJP


StarStarStarStarStar A wonderful experience —    (Patient since 2018)

I have to say, it has been years since I have seen an eye doctor. That being said, I was a little nervous for what was in store for me. It couldn't have gone better! I was called back almost immediately. The tech was smiling and cheerful. One of the nicest people I had ever met. We spent a couple minutes reviewing medical history and she took me back to the eye doctor. I didn't wait at all, she was already in the exam room! From the moment she turn to greet me, she was nothing but pleasant and professional! We had such a great time that my husband said he could hear us laughing from the lobby! After we finished, and I found out I was blind, she walked me to the optical area where I then was met by another wonderful employee who helped me pick out glasses for the first time in my life! It really was an all around great experience!


StarStarStarStarStar I wish there was more conversation about my visions and did not feel like could have been more... —    (Patient since 2016)

I wish there was more conversation about my visions and did not feel like could have been more interested in any questions I had. She provided alot of information about what glasses would be best suited but felt like the examination was more about fitting for glasses rather than overall vision concerns. I am not dissatisifed but never having an eye exam I left with some concerns.


Reply

Thank you for your feedback. We constantly strive for excellence and want to be sure you are happy with your visit. The doctor will be contacting you shortly to answer any remaining questions. Thanks again for taking the time to write to us.

StarStarStarStarStar It was just GREAT vist the People were very friendly  —    (Patient since 0001)

It was just GREAT visit the People were very friendly and professional.Like coming there.


StarStarStarStarStar Dr. Tarra J. Winchell is awesome. She treats me with respect and offers thoughtful care —    (Patient since 2018)

Dr. Tarra J. Winchell is awesome. She treats me with respect and offers thoughtful care. You can tell she enjoys her job. She took the time to explain everything. However, most of all she listened! That's rare (at times) with busy doctors. They treat correctly but compassion can be an after thought - not her. I've seen a few of your doctors (and one I won't see again) and she's the only one who lets me feel, as if she's really in it to help. Thank you Dr. Winchell.


StarStarStarStarNo Star quick fix for an eye ulcer —    (Patient since 2017)

I had an eye ulcer. The problem was quickly identified, medication was ordered, and I was given a convenient follow up appointment for my schedule. It was a great experience :)


StarStarStarStarStar The staff was great, very friendly and helpful. I was impressed. —    (Patient since 2017)

The staff was great, very friendly and helpful. I was impressed.


StarStarStarStarStar I was very pleased with the service received. The staff was very friendly and inviting  —    (Patient since 2018)

I was very pleased with the service received. The staff was very friendly and inviting


StarStarStarStarStar You need to work on your scheduling department. I have been a patient of Dr —    (Patient since 2018)

You need to work on your scheduling department. I have been a patient of Dr. Simon's since BEFORE he opened this practice, and yet they still have trouble finding my chart/information, and the last time I called to schedule an appointment, the young lady asked me 3 times for my date of birth, THEN asked me if I had ever been there before. I was then put on hold, and when she came back she disconnected me. I had to call back and ask for her. This all took at least 10 minutes to schedule my appointment, and since I was calling from work it was rather frustrating.


Reply

Thank you for your feedback and for being such a loyal patient! We understand the frustration. This has been passed on to our Scheduling Manager who will address appropriately.

StarStarStarStarStar The staff was excellent as always! —    (Patient since 2017)

The staff was excellent as always!


StarStarStarStarStar Great service as always from the professional staff —    (Patient since 2017)

Great service as always from the professional staff


StarStarStarStarStar I was just in for a change to my brand of contact lenses because my current lenses were irritating... —    (Patient since 2018)

I was just in for a change to my brand of contact lenses because my current lenses were irritating my eyes. I thought it would be a quick "here, try this" type of visit but the techs and the doctor took a good amount of time making sure I was given something that fit comfortably and worked in conjunction with the way I wear contacts. I was pleasantly surprised.


StarStarStarStarStar Question 9 can not be answered at this time as I would have to return for a follow up to fit... —    (Patient since 2018)

Question 9 can not be answered at this time as I would have to return for a follow up to fit contact lens. The lens have to be ordered for me. I had a great experience


StarStarStarStarStar Overall visit was great —    (Patient since 2017)

Overall visit was great. I do feel like at one point in the optical department, a certain charge was slipped in very quickly without any explanation or without me choosing that particular option (for a particular type of lens). So, I would say be more outright with the pricing and options of lenses and types. It was harmless, but still made me feel a bit uneasy especially given that I did not choose that option, and rather it was chosen for me (it was stated, "thats what you have in your glasses now, so that's what we will go with"). Other than that, my visit was great. Definitely will return.


StarStarStarStarStar Let people see their eye wear before they get their eyes examine —    (Patient since 2018)

Let people see their eye wear before they get their eyes examine


StarStarStarStarStar Dr Winchell is the best eye Dr I've ever had. —    (Patient since 2018)

Dr Winchell is the best eye Dr I've ever had..she nailed my rx after many attempt s of fine tuning and fittings for my contacts..and did it all patiently and always with a smile.. and was very educated on the issues at hand..and I'm 47 y.o. and been going to the eye Dr since 1st grade she's the best


StarStarStarStarStar I very much liked my new doctor, Dr. Sparks. —    (Patient since 2017)

I very much liked my new doctor, Dr. Sparks.


StarStarStarStarNo Star My family & I have been patients for several years —    (Patient since 2015)

My family & I have been patients for several years. At this appointment, I was asked if I wanted to change my contacts to a different brand. Usually my experience was that the eye doctor would suggest new or better contacts based on my eye condition. I would just suggest that eye doctor suggest any new or better brand of contacts based on my eye condition.


StarStarStarStarNo Star Didn't like that when I told the Doctor that I couldn't see the letters on the eye chart she... —    (Patient since 0001)

Didn't like that when I told the Doctor that I couldn't see the letters on the eye chart she thought I was joking


Reply

Thank you for your feedback. We totally understand what you have stated and will be sure that does not occur again. If you have anything else you would like to communicate, please contact our Director of Customer Service.

StarStarStarStarStar Ive, been cleared for the tint waiver by previous doctors, at union st —    (Patient since 0001)

Ive, been cleared for the tint waiver by previous doctors, at union st. but this time I have not, So I like to know why my diagnose warranted the waiver then and not now


StarStarStarStarStar Professional, knowlegedable, friendly staff —    (Patient since 2017)

You have a very professional and friendly office staff. I love the fact that I'm never kept waiting and all of my queries are answered to my satisfaction.


StarStarStarStarStar Dr. Sparks was great! Very energetic and friendly. —    (Patient since 2015)

Dr. Sparks was great! Very energetic and friendly.


StarStarStarStarStar Called that morning and was able to get an appointment that afternoon.  —    (Patient since 0001)

Called that morning and was able to get an appointment that afternoon.


StarStarStarStarNo Star I felt a little rushed around by the doctor, she moved very quick and spoke very fast as well —    (Patient since 2017)

I felt a little rushed around by the doctor, she moved very quick and spoke very fast as well. Overall it was fine and I was in and out very quick, just wished the doctor would not have made me feel so rushed.


Reply

Thank you for your feedback. Our Director of Customer Service will be contacting you to be sure you have all your questions and concerns addressed and handle anything else you may need.

StarStarStarStarStar 8/2015 —    (Patient since 2017)

A successful appointment and even got info about LASIK :)


StarStarStarStarStar I was extremely satisfied with the efficiency to get me and out of the appointment —    (Patient since 2017)

I was extremely satisfied with the efficiency to get me and out of the appointment. Fastest eye appointment I have ever had. Appts are always 45 minutes or more and this time I was in and out in 20 minutes. Thank you for giving me time back in my day.


StarStarStarStarStar Excellent Service All Around —    (Patient since 2016)

Very professional yet friendly office!


StarStarStarStarStar Dr kratz I hope I'am spelling her name right she was excellent she express a concern about my eyes... —    (Patient since 2019)

Dr kratz I hope I'am spelling her name right she was excellent she express a concern about my eyes and ask wuestion and test was on point but for me I would recommend this location on Union to anyone. Great staff as well


StarStarStarStarStar Had to wait 15 minutes after being brought back into the room after the Dr. dilated my eyes — 

Had to wait 15 minutes after being brought back into the room after the Dr. dilated my eyes. Other than that my visit was good.


StarStarStarStarStar Very pleasant experience —    (Patient since 2017)

The doctor was very good at explaining the results. He was fast and I was in and out, painless. The doctor was excellent.


StarStarStarStarStar Dr. Sparks and Marah were excellent. It was the best eye exam that I have ever experienced —    (Patient since 2018)

Dr. Sparks and Marah were excellent. It was the best eye exam that I have ever experienced. Marah could not have been better in explaining my eyeglass options and getting back to me later to confirm my selections. Josh Martin


StarStarStarNo StarNo Star Doctor was very rushed, she seemed annoyed when she was completing the eye test - she seemed... —    (Patient since 2017)

Doctor was very rushed, she seemed annoyed when she was completing the eye test - she seemed annoyed when i couldn't give her a direct answer on which lens was clearer. I have been going here for over 3 years, but not sure I will go back based on last experience. Everyone else in the office was great-technicians and receptionist were super friendly.


StarStarStarStarNo Star I liked the new doctor, Dr —    (Patient since 2017)

I liked the new doctor, Dr. Sparks; although she seemed rushed, there was something very appealing about her demeanor. You did ask about whether or not she explained my exam results to my satisfaction. She didn't really explain them; she did comment at one point that my prescription had changed but that was about it.


StarStarStarNo StarNo Star I would like to see a better selection of glasses there. —    (Patient since 2012)

I would like to see a better selection of glasses there.


StarStarStarStarNo Star less wait time in the back —    (Patient since 2017)

less wait time in the back


StarStarStarNo StarNo Star You have a rigorous appointment confirmation system - emails, phone calls, text messages — 

You have a rigorous appointment confirmation system - emails, phone calls, text messages. You clearly know how to reach me. So it baffles me why you can't use that same system to inform me that the doctor is running behind. I understand that there may be longer appointments where the doctor discovers something during a routine check-up that will now take longer. But is it too much to ask that you text or call to tell me to arrive later? Why should I have to arrive at 3PM, and not see the doctor until 3:40PM, and overall not leave your office until 4:40pm? I like your staff - they're competent. But you need to figure out the timing better on appointments and how to manage a busy/backed-up day.


StarStarStarStarStar Overall my visit went great! —    (Patient since 2016)

The only reason my contact lens tech was not helpful was because they did not carry my contact prescription and the tech gave me a lower prescription. The tech then did not inform the doctor know that she did so, leading the doctor to believe that my vision declined. Overall, I was very pleased with my visit and the staff.


StarStarStarStarStar everything was ok from coming in the front door to leaving back out the door... —    (Patient since 2017)

everything was ok from coming in the front door to leaving back out the door....But you need to get some better frames glasses for men...


StarStarNo StarNo StarNo Star Always try to sell glasses when they are not needed. —    (Patient since 0001)

Always try to sell glasses when they are not needed.


StarStarStarStarNo Star The service that I receive is always professional and respectful. —    (Patient since 2018)

The service that I receive is always professional and respectful.


StarStarStarNo StarNo Star I was told I would be called in a week to place a contact order —    (Patient since 0001)

I was told I would be called in a week to place a contact order. it has now been two weeks and I have not been called. I was really impressed that the tech offered but the fact that no one followed through is a bit upsetting. Otherwise everyone was great.


StarStarStarStarStar As usual excellent service. Great office. —    (Patient since 2016)

As usual excellent service. Great office.


StarStarStarStarStar Greasy Service —    (Patient since 0001)

I don't have medical insurance and they always help me in that end.


StarStarStarStarStar I think everything is fine the way it is. —    (Patient since 2020)

I think everything is fine the way it is.


StarStarStarStarStar Truly the BEST place to have an eye exam! I have already referred several folks to the Union... —    (Patient since 2014)

Truly the BEST place to have an eye exam! I have already referred several folks to the Union Street office (and they too were impressed!). Thank you for providing excellent customer service and top notch clinical care!!! - Jeff Santoro


StarStarStarStarStar My doctor is excellent. The staff is professional and cheerful. —    (Patient since 2017)

My doctor is excellent. The staff is professional and cheerful.


StarStarStarStarStar I see no reasons for any changes —    (Patient since 2018)

I see no reasons for any changes


StarStarStarNo StarNo Star Too much pressure to buy from you even though you don't recognize my plan —    (Patient since 2015)

Too much pressure to buy from you even though you don't recognize my plan. Said I received a 20% discount but I don't believe that to be true.


StarStarStarStarStar great service —    (Patient since 0001)

Hardly any wait time. Every one was very nice and explained everything well.


StarStarStarStarStar Our visit was an emeergency —    (Patient since 0001)

Our visit was an emergency, and although we had to wait,we were well taken care of.


StarStarStarStarNo Star Eye Exam —    (Patient since 0001)

Very pleased with service


StarStarNo StarNo StarNo Star Our appointment was at 1pm. We weren't taken back until 1:45 —    (Patient since 2016)

Our appointment was at 1pm. We weren't taken back until 1:45. At no time did the staff apologize or say anything. My time is as valuable as your time. Before the appt. I received 2 texts, 2 emails, & 2 phone calls - all making sure I'd be there on time. Perhaps a text telling me that you were running late would have been considerate. I'm not sure we'll be back.


StarStarStarNo StarNo Star My only complaint is that I was not seen by the dr for more than an hour past my appointment —    (Patient since 2018)

My only complaint is that I was not seen by the dr for more than an hour past my appointment. Simon Eye almost lost a customer...


StarNo StarNo StarNo StarNo Star I was charged an incorrect amount twice which resulted in an over draft on my account —    (Patient since 2017)

I was charged an incorrect amount twice which resulted in an over draft on my account. I tried to follow-up with Jamie (person that erroneously charged me) and she referred me to Whitney, who in turn was not helpful and refused to pay the $36 fee I incurred on behalf of Jamie's mistake. She referred me to Deb who has still not returned my call. I've been a patient of Simon Eye for too long to be treated this way and I am not happy about my service at all.


StarNo StarNo StarNo StarNo Star I chose the 8 am appointment beacuse itwas the first appointment of the day —    (Patient since 0001)

I chose the 8 am appointment beacuse itwas the first appointment of the day. My appointment was 1 hour and 20 minutes b/c I still had to wait to see the doctor - several times. You're office is fun terribly - people don't have time to sit around and wait to be seen - wait to check out - wait to get their prescriptions. I've always had a problem with your practice - the ONLY reason I go there is b/c you accept my insurance.


StarStarStarStarNo Star Survey —    (Patient since 2018)

Nice staff, excellent service


StarStarStarStarStar Great service! —    (Patient since 2017)

Always a great experience.


StarStarStarStarStar Excellent Visit...thanks! —    (Patient since 2012)

I was seen on time and everything was explained completely. The person helping with choose my glasses was extremely helpful!


StarStarNo StarNo StarNo Star My appointment was at 8:30 am and I was not seen until after 9 —    (Patient since 2017)

My appointment was at 8:30 am and I was not seen until after 9. I was extremely annoyed my appointment was so late considering it was one of the first appointments of the day. I was only there for a pressure check which only took 5 minutes.


StarStarStarStarStar Dr. Nguyen is very professional and patient, and he is the best. —    (Patient since 2017)

Dr. Nguyen is very professional and patient, and he is the best.


StarStarNo StarNo StarNo Star very long wait  —    (Patient since 0001)

Had to wait a long time past appointment , and then again after eyes were dialated , with no explanation or apology. otherwise very friendly and nice.


StarStarStarStarNo Star you need to have more frames for smaller framed people —    (Patient since 0001)

you need to have more frames for smaller framed people


StarStarNo StarNo StarNo Star Entire visit was too long! —    (Patient since 2018)

Entire visit was too long!


StarStarStarStarStar The Best in Eye Service —    (Patient since 2017)

As always, my visit was pleasant and informative! My daughter agrees.


StarStarStarStarNo Star great selection on eye glasses and kind employees. —    (Patient since 2014)

great selection on eye glasses and kind employees.


StarStarStarStarStar This time, I did not visit the Optical department —    (Patient since 2013)

This time, I did not visit the Optical department. In the past, I have and was very satisfied with their help.


StarStarStarStarStar CLT — 

Love Simon Eye and its associates


StarStarNo StarNo StarNo Star Long wait & incorrect co-pay amount —    (Patient since 2013)

I was first presented with an incorrect co-pay. Only after contacting my insurance carrier was I able to get the correct co-pay. Otherwise, I would have paid more that 4 times my correct co-pay. I waited 45 minutes past my appointment time to see the doctor. I will most likely not visit Simon Eye again.


StarStarStarStarStar My visit to you facility was excellent. Staff are personable, competent, and professional —    (Patient since 0001)

My visit to you facility was excellent. Staff are personable, competent, and professional. I was also assisted in a surprise way with picking out a frame for new lenses, and was given much consideration in the payment needing to be put down, as my need to wait until payday on Fri. was respected without question. Thanks so much!


StarStarStarStarNo Star I don't make referrals.The technician who did my glaucoma exam was excellent. —    (Patient since 0001)

I don't make referrals. The technician who did my glaucoma exam was excellent.


StarStarStarStarStar I was inpressed with the service I recived. — 

I was inpressed with the service I recived.


StarStarStarStarStar Dr W —    (Patient since 2017)

Dr W was very good. I continue to come to him because of his thouroughness. He always gives advice on health and explains his thoughts. He is very diligent and very patient oriented. Also, he never appears rushed. Overall, I trust him completely with my family's eye care.


StarStarStarStarNo Star I did not get an itemized receipt for the glasses I ordered and I am still a little confused on... —    (Patient since 2017)

I did not get an itemized receipt for the glasses I ordered and I am still a little confused on what I actually paid for versus my insurance payments.


StarNo StarNo StarNo StarNo Star Unreasonable Wait Time: —    (Patient since 2018)

Unreasonable Wait Time: The wait time is getting longer with each visit. I arrived at 11:37 for an 11:40 appointment for a field vision test and an eye pressure test, and finally left at 1:10. During each of my last two visits, I observed another patient who was dissatified with the wait time because they approached the front desk and asked how much longer did they have to wait. The personnel at the front desk are always professional and polite.


StarStarStarStarStar Richard F. —    (Patient since 0001)

Great service. Timely and affordable.


StarStarStarStarStar Simon Eys Associates —    (Patient since 2018)

Very good service. I will go back again!!!!


StarStarStarStarStar Dr. Gallo was professional and down to earth —    (Patient since 2018)

Dr. Gallo was professional and down to earth. She spent an appropriate amount of time explaining what she was doing and what should be expected. I appreciate her's and the office team's time the day of my appointment. Thank you. Bill Chasanov


StarStarStarStarStar very happy at Simon — 

I feel like my eyes are in good hands here!


StarStarStarStarStar Excellent! —    (Patient since 2017)

Very friendly, courteous staff. Doctor was professional and thorough. Overall great office visit!


StarStarStarStarStar Excellent —    (Patient since 2016)

It was nice to see what was going on with my eyes


StarStarStarStarStar Thank you —    (Patient since 0001)

Thank you Ashley , Alexis and Dr Gallo


StarStarStarStarStar The visit was great and it always has been. Keep up the good work.And thank you for everything. —    (Patient since 0001)

The visit was great and it always has been. Keep up the good work.And thank you for everything.


StarStarStarStarNo Star all is ok for me, maybe more variaty of sunglasses —    (Patient since 2016)

all is ok for me, maybe more variaty of sunglasses


StarStarStarStarStar Josh Martin —    (Patient since 2018)

Dr. Gallo was very professional and competent in her examination and continuing explanation about why certain procedures were taking place and her ongoing diagnosis.


StarStarStarStarStar L.wooten —    (Patient since 2018)

I was pleases with my visit.


StarStarStarStarStar Friendly Visit, Experienced Staff —    (Patient since 0001)

I had a very pleasant first visit. The doctor was very friendly, thorough and answered all my questions. They even helped to pick out my frames!


StarStarStarStarStar Jim Brannon —    (Patient since 2018)

You have a very valuable asset in Dr. Andrea Gallo


StarStarStarStarStar I have been going to Simon ever since Emily Nicole. I love Simon, namely the staff who is great. —    (Patient since 2018)

I have been going to Simon ever since Emily Nicole. I love Simon, namely the staff who is great.


StarStarStarStarStar Great friendly first visit —    (Patient since 0001)

I am the last one in my family to begin using Simon Eye, and I had a great first visit and lots of help choosing glasses.


StarStarStarStarNo Star The eye doctor was very knowledgeable but bedside manor could be improved upon — 

The eye doctor was very knowledgeable but bedside manor could be improved upon. But if that meant sacrificing quality of eye exam, forget about it. I never received any written confirmation of what I purchased eyeglass wise. I was disappointed about that. It was verbally expressed but I think I should have received a detailed written receipt. Other than that, the optician was very helpful and very professional.


StarStarStarStarStar First visit —    (Patient since 2015)

Very pleased with overall service. Thank you.


StarStarStarStarNo Star Simon Eye Union St —    (Patient since 2018)

They were all very friendly, courteous and professional.


StarStarStarStarStar Great —    (Patient since 2017)

Always a great experience.


StarStarStarNo StarNo Star This survey is being done by James mother as he is only 6 years old —    (Patient since 2013)

This survey is being done by James mother as he is only 6 years old. This was his first eye examine and although I've been a patient for many years with no problem I didn't think this was a good visit for James. Doctors and staff weren't very kid friendly and it maybe because they don't get many kids in the office. The doctor seemed some what annoyed by his fidgetiness and his enabilty to fully follow his instructions. It wasn't a horrible visit but it most certainly could have been better


StarStarStarStarStar it ws fine, no suggestions —    (Patient since 0001)

it ws fine, no suggestions


StarStarStarStarStar I am very pleased with the service here.Pat Saunders —    (Patient since 2018)

I am very pleased with the service here. Pat Saunders


StarStarStarNo StarNo Star I had a very long wait after getting my eyes dialated, to where they had to redo them twice —    (Patient since 2018)

I had a very long wait after getting my eyes dialated, to where they had to redo them twice. i really just felt forgotten about in the room. I have never had an 2 1/2 appt at your office.


StarStarStarStarStar Simon Eye - a great place for your eyes! — 

Everything went well, with professional and friendly people.


StarStarNo StarNo StarNo Star My appointment was for an eye exam and a field vision test —    (Patient since 0001)

My appointment was for an eye exam and a field vision test. I was given the eye exam and told to make an appointment to have the field vision test in 2 weeks - since it would be another co-pay for me (which I did not have the money for) I did not have the field vision test. I do not have the money or time for extra appointments.


StarStarStarStarStar grateful for Dr. Ngyuen —    (Patient since 0001)

I'm most grateful to have Dr. Ngyuen for my doctor, as he is most caring, professional and competent, and goes to extreme lengths to make sure I have the correct script for my glasses. He even fit my glasses to be above the average of 20/20 vision, which is something I'm most grateful for and was surprised to find out about.


StarStarStarStarStar I actually ordered RX sunglasses and was very pleased with the service I received —    (Patient since 2013)

I actually ordered RX sunglasses and was very pleased with the service I received. The opticians was very pleasant and helpful!!!


StarStarStarStarStar Very helpful —    (Patient since 2012)

Everything was great. The doctor explained everything in way I could understand. The optician was very helpful in picking out new frames that suited my face, because I have small eyes.


StarStarStarStarStar Great Experience — 

I had a very good visit and would recommend this location. I use to go to the Concord Pike store but switched because this Dr. is much better.


StarNo StarNo StarNo StarNo Star I waited 15 minutes to be seen —    (Patient since 2017)

I waited 15 minutes to be seen. Had an initial visit with a technician, and then waited another 30 minutes to see the doctor. The doctor visit took another 30 minutes. I was given dilation drops and waited another 15 minutes without being seen before I was fed up with the length of the visit and left.


StarStarStarStarStar Hope I have the spelling correct Dr —    (Patient since 0001)

Hope I have the spelling correct Dr. Nyugen is very much respected, he explains in detail every step of my exam and the results clearly so I can understand it. And Marah is very articulate in helping me pick out and fit me for the right glasses, I wouldnt buy them from anyone else


StarStarStarStarStar A printed break down of services should be given to customer after service, without the customer... —    (Patient since 2018)

A printed break down of services should be given to customer after service, without the customer having to request it.


StarStarStarStarNo Star Wonderful service — 

I have nothing bad to say about the Union Street location. Everyone was friendly and courteous .


StarStarStarStarStar It was a plesant visit and everyone was helpful and friendly.  —    (Patient since 2017)

It was a plesant visit and everyone was helpful and friendly.


StarStarStarStarStar Everyone at the Union St. office was very professional and pleasant. I love visiting them. — 

Everyone at the Union St. office was very professional and pleasant. I love visiting them.


StarStarStarStarStar I didn't know I could have freckles on my eyes —    (Patient since 2017)

I didn't know I could have freckles on my eyes. Also, there is an unintended consequence of having your eyes dilated when you drove your wife's car to the appointment... you only have her sunglasses to wear on the way home. I looked ridiclous.


StarStarStarStarNo Star I did not visit the contact dept.,I was not real happy with the additional $15.00 charge.  —    (Patient since 2013)

I did not visit the contact dept.,I was not real happy with the additional $15.00 charge.


StarStarStarNo StarNo Star My only complaint is al the reminders that i get oncell phone email and house phnoe —    (Patient since 2017)

My only complaint is all the reminders that i get oncell phone email and house phnoe.I feel like we are being harrassed with the confirmation of our appts.I asked them to take me off the list and just call my house phone and leave a message.


StarStarStarNo StarNo Star Simon Eye - Union Street —    (Patient since 0001)

I would refer friends and family, but probably to a different location. I have seen a pattern of waiting more than 30 minutes past my exam time at the Union Street location.


StarStarStarStarStar What a great staff of people! —    (Patient since 2013)

The minute I walked in the door I was greeted by two cheerful girls, I was then taken back by another very pleasant young woman. The doctor explained everything in detail to me, which made me feel secure with his diagnoses. I did not get glasses today, but the woman were very kind and reassured me that they would be here when I was ready to order glasses!


StarStarStarStarNo Star The doctor and office staff were great —    (Patient since 2015)

The doctor and office staff were great. My only concern was the optician's confusion over my prescribtion. She thought I was ordering progressive lenses. She explained at length how great this new material was and why I should get that. It wasn't until I took a closer look at the information advertising this new material that I realized she was confused about my presciption.


StarStarStarStarNo Star The eye doc was very professional, competent and caring —    (Patient since 2017)

The eye doc was very professional, competent and caring. She fully explained what she was doing and completely answered all my questions.


StarStarStarStarNo Star This is my first experience with glasses and my insurance does not have coverage for glasses — 

This is my first experience with glasses and my insurance does not have coverage for glasses. While the Optician gave me a 20% discount, it was still $600+. I know a family member whose plan does include glasses and he paid a fraction of that even for designer sunglasses. Working in the medical business, I know that insurance companies have tremendous negotiating leverage, but I'm guessing that your markup on my sale was a bit excessive. I know your running a business and I appreciate that, so educate me on your costs if you'd like, but it seems like an unreasonable mark-up. The doctor was outstanding by the way.


StarStarStarStarNo Star It turned out that I really needed to see Dr —    (Patient since 0001)

It turned out that I really needed to see Dr. Glazer, so Simon Eyes made the appointment, and there was no charge today. I am very happy that they didn't try to sell me something I didn't need.


StarStarStarStarStar Queen V —    (Patient since 2018)

I should not be made to write a review. It's a personal choice and find it quite rude that I cannot submit your survey until I fill this part out. So now I am going to check the please stop sending me surveys button. Thanks & have a great day.


StarStarStarStarStar I especially appreciate the Doctor explaining to me my present cataract situation —    (Patient since 2017)

I especially appreciate the Doctor explaining to me my present cataract situation. I believe he is very thorough. As for changes I have confidence that Simon is always looking for best of actions in the trade.


StarStarStarStarStar I want to compliment Ashley. She was very helpful to me by giving me another trial pair  —    (Patient since 2013)

I want to compliment Ashley. She was very helpful to me by giving me another trial pair of contact lens.


StarStarStarStarStar Rating —    (Patient since 2018)

This office is very helpful. The people are very courteous.


StarStarStarStarNo Star Overall good visit — 

Enjoy coming to the office, dr was very good


StarStarStarStarStar Marah Jeppe Di Marco is wonderful and is always a help to me in picking out my frames —    (Patient since 2017)

Marah Jeppe Di Marco is wonderful and is always a help to me in picking out my frames. I only like to go to her as I have been with her a years now and she knows exactly what I like and what looks good on me. I value her opinion. she is an asset to your company.


StarStarStarStarStar This is not related to my service but I did call to get my sons contact lenses at around 430 to... —    (Patient since 2018)

This is not related to my service but I did call to get my sons contact lenses at around 430 to ask if they would be open at 4:59 and the person said no when I was connected to the office the person said yes they were going to wait for me. That's customer service. Thanks.


StarStarStarStarStar I can not think of anything. I always enjoy my visit. Harry Mc Govern —    (Patient since 0001)

I can not think of anything. I always enjoy my visit. Harry Mc Govern


StarStarStarStarStar nancy correll —    (Patient since 2018)

Always a nice experience.


StarStarNo StarNo StarNo Star There are a few reasons why I am considering not returning to Simon Eye —    (Patient since 0001)

There are a few reasons why I am considering not returning to Simon Eye. I HATE the numerous calls, emails messages you get hounding you to come in for an annual appointment. Also, I think it is ridiculous to charge someone for a "contact lense" fitting and on top of it the fee is not across the board it can vary from $20-40 which is ridiculous. It is almost as if you are penalizing folks who may need a particular type of contact vs another??? In fact I was told I would be charge $20 fee and then when I sat down the lens tech told me oh now for these lenses it will be $30...ridiculous to be charged a fee for a fitting when all they do is hand you the lense and then the Dr looks at your eye to ensure it fits correctly. To me you are already charging plenty for the office visit, exam and glass prescription then to charge a patient to put a contact lense in their own eye and the Doc to make sure it sits right is RIDICULOUS!


StarStarStarStarStar Best eye doctor experience  —    (Patient since 2018)

Dr Nguyen took time to explain everything very clearly. He did a very thorough check-up and took the time to take my medical history and understand a past eye injury. I was very happy with his care and would highly recommend him.


StarStarStarStarStar I have referred several people at work because they liked my frames —    (Patient since 2017)

I have referred several people at work because they liked my frames. Tory Burch that I had to buy on 202, but love them. Was sent with no sunglasses one time after being dilated, but overall very pleased.


StarStarStarNo StarNo Star Simon Eyes went from paper to electronic and my records were not available, the doctore was not... —    (Patient since 2018)

Simon Eyes went from paper to electronic and my records were not available, the doctore was not able to find anything. I have to come in next week with my copies so they can be scanned into your system.


StarStarStarStarStar I am especially appreciative that the staff is familiar with my visual insurance plan and advised... —    (Patient since 2018)

I am especially appreciative that the staff is familiar with my visual insurance plan and advised me of my options/copays prior to services being rendered. Thank you very much!


StarStarStarStarStar Waiting for my eyes to dialate was a little long however, overall visit was great. —    (Patient since 2018)

Waiting for my eyes to dialate was a little long however, overall visit was great.


StarStarStarStarNo Star good service —    (Patient since 2017)

minor wait, but service is very good.


StarStarStarStarNo Star I thoght the glasses were very expensive. —    (Patient since 2013)

I thoght the glasses were very expensive.


StarNo StarNo StarNo StarNo Star The entire process took far too long, well over 1.5 hrs, yet I still felt rushed when I was seen —    (Patient since 0001)

The entire process took far too long, well over 1.5 hrs, yet I still felt rushed when I was seen. The results of the exam were not well explained. The billing was not worked out so I still don't know the situation days afterwards. Why did I bother to provide Health insurance details weeks in advance if you were going to do nothing with them ? All in all, it was not a good first impression. I doubt I will be back.


StarStarStarStarStar I was very pleased with how Simon Eye Assoc., scheduled me in for an emergency appointment —    (Patient since 2012)

I was very pleased with how Simon Eye Assoc., scheduled me in for an emergency appointment. I will refer other people to your practice. (Rob J.)


StarStarStarStarStar My visit was very good, I wouldn't change a thing, keep up the good work. —    (Patient since 2016)

My visit was very good, I wouldn't change a thing, keep up the good work.


StarStarStarStarNo Star Marah was especially patient and helpful in helping me with selection! Thanks —    (Patient since 2019)

Marah was especially patient and helpful in helping me with selection! Thanks


StarStarStarStarStar Eye exam review —    (Patient since 2015)

This exam by Dr. Nguyen was the best eye exam I have ever had in 15 years of contact lens wearing.


StarStarStarStarStar As I mentioned to the office desk person, there were way too many reminder calls made to me —    (Patient since 2018)

As I mentioned to the office desk person, there were way too many reminder calls made to me. I lost count after 4...


StarStarStarStarStar Parking was an issue since there are so few spaces out front at Union St —    (Patient since 2018)

Parking was an issue since there are so few spaces out front at Union St. I did park in the rear as suggested, but had a note on my car when I returned to it. I understand though that this situation is temporary.


StarStarStarNo StarNo Star Just as expected... —    (Patient since 0001)

My visit was satisfactory...


StarStarStarStarStar Always a very friendly atmosphere.  —    (Patient since 2017)

Always a very friendly atmosphere.


StarStarStarStarStar Maura is tops! —    (Patient since 2019)

Maura is tops! She has a wonderful attitude, a nice smile and is very helpful! She helped me pick out my eyewear and even told me what looked good. She is a huge asset you your team at Union Street. If cloning becomes the norm, she should be cloned and put in every one of your establishments! She is above average and if you ever lose her, it will be a shame because she made the experience of trying on eyewear, which I do not particularly enjoy, fun! Kudos Maura!


StarStarStarStarStar Maura is Wonderful! —    (Patient since 2019)

Maura, the optician, is a very valuable asset to your staff. She has a wonderful smile, a great attitude and was very helpful. She even helped me pick out my eyewear and told me if I looked good in them or not! She is so sweet. If you lose her, it will not be in your best interest. In my opinion, she makes everyone else look good! The other staff was helpful also, but Maura truly stands out as the best employee at Union Street! If cloning ever becomes the norm, she should be cloned and put in every one of your establishments!


StarStarStarNo StarNo Star Eye Exam — 

Office staff is very cordial and polite. Had to wait over 20 minutes.


StarStarStarStarNo Star It was a very pleasant experience —    (Patient since 2018)

It was a very pleasant experience


StarStarStarNo StarNo Star It don't make no difference.  —    (Patient since 2018)

It don't make no difference.


StarStarStarStarStar Very thou row ..... —    (Patient since 2018)

Great experience every time


StarStarStarNo StarNo Star While I waited for my appointment the optician Mara was kind enough to approach me in the event I... —    (Patient since 2018)

While I waited for my appointment the optician Mara was kind enough to approach me in the event I would like to review and select glasses in advance to help make time productive, yet not be in the office even longer after the examination. She was extremly friendly and very well versed on costs and made GREAT suggestions in potential frames. I did not get glasses this visit yet feel confident in meeting with her again to make my selection. One thing that happened last time and again this visit, was the desk staff asking me to fill out the return visit post card with my address. I questioned this before as I had gotten my eyes dialated and it was rather difficult to see while writing etc. A suggestion would to have the staff prefill or have patients do the address before they go back for the exams.


StarStarStarNo StarNo Star I had to wait 45 minutes... —    (Patient since 2018)

I had to wait over 45 minutes...


StarNo StarNo StarNo StarNo Star They are not knowledgeable with insurance, several times explaining by phone and in person.. —    (Patient since 0001)

They are not knowledgeable with insurance, several times explaining by phone and in person... My eyeglass perscription was not completed therefore I was not able to order my glasses Lens Crafters tried calling and of course the Union Street Office was closed but you would think with modern technology the site that she spoke would have had access to my perscription... They had called me to tell me that they were in---guess what they could not find them at first so we had to wait on them.. Very disatified with all together will probably not go back... I would not have even given a 1 star but I couldn't finish the survey.


StarStarStarStarNo Star I would have like to see the glasses before my eyes where dilalated —    (Patient since 2017)

I would have like to see the glasses before my eyes where dilalated. Because they did that first I had a difficult time veiwing the glasses.


StarStarStarStarStar I definitely liked this doctor! She was very thorough and explained everything to me — 

I definitely liked this doctor! She was very thorough and explained everything to me. My left contact lens was a very slight change and she gave me a different lens to try. I also ordered my new glasses this time.


StarStarNo StarNo StarNo Star My son's eyes were dilated and we were told that it would last for 2 to 6 hours at the most —    (Patient since 2013)

My son's eyes were dilated and we were told that it would last for 2 to 6 hours at the most. Well 24 hours later they were still dilated. I had to call the Limestone office on Saturday, to ask them. They were extremely helpful! They said they were sorry that we were not told that extra drops were give to my son.


StarStarNo StarNo StarNo Star My son's eyes were dilated and we were told that it would last for 2 to 6 hours at the most —    (Patient since 2013)

My son's eyes were dilated and we were told that it would last for 2 to 6 hours at the most. Well 24 hours later they were still dilated. I had to call the Limestone office on Saturday, to ask them. They were extremely helpful! They said they were sorry that we were not told that extra drops were give to my son.


StarStarStarStarStar I was extremely impressed with every aspect of my visit and will recommend Simon highly to friends. —    (Patient since 2013)

I was extremely impressed with every aspect of my visit and will recommend Simon highly to friends.


StarStarStarStarNo Star I was late for my appointment by 10 minutes because we had a substitute bus driver and he took... — 

I was late for my appointment by 10 minutes because we had a substitute bus driver and he took longer to get us home that day. The receptionist said I might not be able to be seen because I was 10 minutes late but she would ask the doctor. The doctor apparently said it was ok so I was seen. After the assistant ran some tests, my brother and I were sent back to wait in the waiting room for 10 minutes to wait for the doctor. My mom said she was sorry we were 10 minutes late but now that we had to wait 10 minutes for the doctor, that makes us even!---My mom said that sometimes pregnant women (receptionist) are cranky and we have to be understanding of that. All in all, the visit was good. The doctor was great! Thanks!


StarStarStarStarNo Star The reminder calls about setting up my appt were a bit too much, I must have received about 10... —    (Patient since 2013)

The reminder calls about setting up my appt were a bit too much, I must have received about 10 calls.


StarStarStarStarStar I would not change anything im glad i get my eyes checked there —    (Patient since 2018)

I would not change anything im glad i get my eyes checked there. Im told everything about my eyes and what needs to be done about the situation. I will continue to keep going there thanks


StarStarStarStarStar Very nice staff, very down to Earth and professional — 

Very nice staff, very down to Earth and professional


StarStarStarStarStar It went great and you don't need to change a thing. —    (Patient since 2018)

It went great and you don't need to change a thing.


StarStarStarStarStar The sevices I receive at Simon on my visit was excellant — 

The sevices I receive at Simon on my visit was excellant. My eye doctor was very concern with the swelling behind my retinal..and did her best to make sure i wasnt in danger zone..I really apreciated the empathy she showed me..Thank you


StarStarStarStarNo Star Parking area very small, limited space. —    (Patient since 2017)

Parking area very small, limited space.


StarStarStarStarStar This was my first time at the Union Street location, after several years at Limestone —    (Patient since 2019)

This was my first time at the Union Street location, after several years at Limestone. Although not surprised, I was pleased to receive the same amazing, friendly, clean, helpful service I did at Limestone! The entire staff is always personable, polite, and quick! Without a doubt, I would always recommend any Simon Eye office to friends and family!


StarStarStarStarStar Good visit —    (Patient since 2017)

The online reservation process was a little messy, but my visit went very well.


StarStarStarStarStar It was a pleasure as usual! Thank you —    (Patient since 2018)

It was a pleasure as usual! Thank you


StarStarStarStarStar I thought the Staff, as well as the Doctor were very helpful and went above and beyond to educate... — 

I thought the Staff, as well as the Doctor were very helpful and went above and beyond to educate me about my current health condition with regards to my health, as well as to reccommed Frams that were suitable and flattering. Also, because they accepted my insurance, i was able to occomodate the eye exam, as well as the frams lenses and coating...all for 110 USD, and this is compared to Lenscrafters whom quoted me between 280-350 USD!!Simon Eye Assocaites has by far exceeded my expectations and helped me save money. Thank you to everyone at the Union office in DE!!!!


StarStarStarNo StarNo Star I would suggest an alternative location, since parking is limited. —    (Patient since 2013)

I would suggest an alternative location, since parking is limited.


StarStarStarStarNo Star Mara at the Union Str. office is knowledgable, helpful and pleasant! — 

Mara is knowledgable, helpful and pleasant!


StarStarNo StarNo StarNo Star I received two texts and two e mails reminding me of my appointment at 1120 —    (Patient since 0001)

I received two texts and two e mails reminding me of my appointment at 1120. I arrived on time...after waiting 40 minutes I asked at the desk when I might be seen since I had another appointment. (I had allowed an hour and 45 minutes for the eye appt) Another 10 min went by and I was called back to have my peripheral vision test done. Afterwards I was asked to wait in waiting room to see doctor . I waited 10 more minutes and had to leave. I will have to reschedule to complete my appointment, see the doctor, learn of the results and have my pressures checked. Needless to say I was dissatisfied with the whole experience and find the wait time to be unreasonable.


StarStarStarStarStar It was great overall! Def good experience! — 

It was great overall! Def good experience!


StarStarStarStarStar Kobe Baker —    (Patient since 2019)

the service is great and professional and the staff is very freindly and courteous


StarStarStarStarStar Marah was very friendly, professional and helpful —    (Patient since 2017)

Marah was very friendly, professional and helpful. 3 things which are too often missing in customer service. I will specifically ask for her in the future!


StarStarStarStarNo Star I had to leave before my appointment was over due to having to go to work, I was re-scheduled... —    (Patient since 2018)

I had to leave before my appointment was over due to having to go to work, I was re-scheduled immediately with a new appointment within 2wks.


StarStarStarStarStar I was very pleased,I would not change a thing.  —    (Patient since 2018)

I was very pleased,I would not change a thing.


StarStarStarStarStar RN —    (Patient since 2017)

good visit. Dr. "Win" is very thorough, conscientious and helpful.


StarStarNo StarNo StarNo Star Your staff are all nice, I like the Dr. The tardiness was a negative. —    (Patient since 2018)

Your staff are all nice, I like the Dr. The tardiness was a negative.


StarStarNo StarNo StarNo Star Before my appmt, I received a text on my phone, an e-mail and a phone call..... — 

Before my appmt, I received a text on my phone, an e-mail and a phone call......too many reminders! Total visit time was 2 hrs which seems excessive for an eye exam, and I did not order new glasses.


StarStarStarStarStar All the staff was very pleasant and helpful —    (Patient since 2018)

All the staff was very pleasant and helpful. The optical dept was willing to work with me on changing a prescription


StarStarStarStarStar I had a wonderful experience! I arrived 15 minutes early and was seen as soon as I arrived, prompt... —    (Patient since 2019)

I had a wonderful experience! I arrived 15 minutes early and was seen as soon as I arrived, prompt and efficient service!


StarStarNo StarNo StarNo Star During my regular visit in July I was told that the doctor did not have time to dialate my eyes... —    (Patient since 2017)

During my regular visit in July I was told that the doctor did not have time to dialate my eyes and could I return and there would be no charge. I said I could. I thought this meant I was not tested for glaucoma so when I scheduled my follow up on 1-7 I said I needed to be dialated and tested for glaucoma. I left work early again, my appointment was 4:45, I got out of the office after 6:00 and was charged for the glaucoma test since it was apparently done during the July visit. I will not be happy if I'm charged anything after my insurance pays. Richard C. Ferrara 302-658-5241 X225


StarStarStarStarNo Star My overall experience was very good. I still can't believe that I have to pay $240 for new lenses — 

My overall experience was very good. I still can't believe that I have to pay $240 for new lenses. That is after my insurance kicks in. No frames just lenses... Seems high to me...


StarStarStarStarStar appt.  —    (Patient since 0001)

I always have a pleasant visit at the Union office, everyone is professional.


StarStarStarStarStar MY VISIT WAS EXCELLENT,NEED NOT TO MAKE ANY CHANGES —    (Patient since 2017)

MY VISIT WAS EXCELLENT,NEED NOT TO MAKE ANY CHANGES


StarStarStarNo StarNo Star mary016 —    (Patient since 2015)

The visit was average this time, the doctor schedule was overbooked and I had to wait over a hour. Overall everyone was nice and my appointment went well,


StarNo StarNo StarNo StarNo Star My visit took over 90 minutes,the Doctor was very hesitent and seemed confused. — 

My visit took over 90 minutes,the Doctor was very hesitent and seemed confused.


StarStarStarStarNo Star Great Service-expensive. —    (Patient since 2012)

Hardware costs for those without insurance are too high, especially if we have to replace lenses each year. Forcing me to look at other options.


StarStarStarStarStar New Client — 

I was referred to Simon by a co-worker and I was more than pleased. Very thorough!


StarStarStarStarNo Star Dr. N — 

Dr. Nyguen (sp) was very kind and he communicated the exam procedure very well to me and I appreciate his services. Thank you Doctor.


StarStarStarStarStar Staff extremely and professional —    (Patient since 2018)

Staff extremely and professional


StarStarStarStarStar LPT Wilm DE —    (Patient since 0001)

I had a great experience and I will def go back.


StarStarStarStarStar As always, the employees at Simon Eye -- Union Street are helpful and extremely competent. —    (Patient since 2017)

As always, the employees at Simon Eye -- Union Street are helpful and extremely competent.


StarStarStarStarStar My eye doctor was excellent. He explain everything. —    (Patient since 0001)

My eye doctor was excellent. He explain everything.


StarStarStarStarStar The Union Street office is a wonderful office. I'm always treated professionally —    (Patient since 2012)

The Union Street office is a wonderful office. I'm always treated professionally. The doctor is kind and explains the eye exam results well. Marah Jeppe DiMarco is the kindest, most helpful, most professional individual I truly believe I've ever met. She always makes me feel welcome and extraordinarily taken care of. I'm constantly amazed at what she remembers visit to visit. I don't know that I've ever had a situation where I trust a service provider more. I value her opinion and trust her opinion implicitly. She is a joy to know and to work with. Thank you.


StarStarStarStarNo Star Eye Appointment —    (Patient since 2017)

I've been going to Simon Eye for a very long time and the staff is excellent.


StarStarStarStarNo Star Dr. Nguyen is not my favorite of your doctors —    (Patient since 2017)

Dr. Nguyen is not my favorite of your doctors. However, Marin more than compensates for his shortcomings. She treats every customer as though they were her favorite! She is a tremendous asset to Simon Eye.


StarStarStarStarStar Everyone was helpful as usual. —    (Patient since 2017)

Everyone was helpful as usual.


StarStarStarStarStar Staff is very friendly and I'll be sure to return. —    (Patient since 2018)

Staff is very friendly and I'll be sure to return.


StarStarStarStarStar visit —    (Patient since 2018)

I have using Simon Eye since I moved to Delaware over 20 years ago and often refer people to you. Thanks


StarStarStarStarStar I have been with for years. It is like visiting family! —    (Patient since 2018)

I have been with for years. It is like visiting family!


StarStarStarStarStar Excellent! —    (Patient since 0001)

The doctor I had was wonderful. He is originally from another office, but he was very helpful and a great doctor. He showed me the pictures of my eyes (prior year vs. current year) and helped me understand what they were looking at and what they were monitoring. I had a great visit. The optical department was great. I forget the girl who helped me but she has helped me over the last few years. She is SO friendly and helped me pick out a new pair of prescription sunglasses. I am very pleased with the service!!


StarStarStarStarNo Star Appointment —    (Patient since 2017)

I was satisfied with the professionalism of all in the office.


StarStarStarNo StarNo Star I don't like that my insurance is charged for purchasing glasses when I did not purchase glasses —    (Patient since 2017)

I don't like that my insurance is charged for purchasing glasses when I did not purchase glasses. I don't understand why I can't just be charged for the eye exam. When I go to another place to get my glasses it takes longer and is a hassle to free up the money from my insurance.


StarStarStarNo StarNo Star Too many reminders for my appointment txt email calls to work and home —    (Patient since 0001)

Too many reminders for my appointment txt email calls to work and home. Please remove me from your auto syst


StarStarStarStarStar I was extremely satisfied with my visit overall —    (Patient since 2016)

I was extremely satisfied with my visit overall. When I visited the optical department, it was a bit challenging to pick out my frames with my eyes dilated. That is the only thing I would change. Everyone was very courtious and helpful. I was very pleased with my visit.


StarStarStarNo StarNo Star My prescription was changed last year, and it seemed to be a little off —    (Patient since 2017)

My prescription was changed last year, and it seemed to be a little off. When I mention this to the doctor he waved off my complaint and said I probably needed reading glasses. He then changed my prescription again this year, so I am hoping that the new contact lenses they are ordering work better for me. As far as the reading glasses go, his test showed that if I were to get reading glasses, they would help when I am reading things about 5-7 inches from my nose. Also my visit lasted about 1.5 hours. I was seen right away, but then I had to wait awhile before they checked my eyes after they had been dialated.


StarStarStarStarStar Friendly Staff —    (Patient since 2017)

Everyone was very friendly, especially Dr. Nguyen.


StarStarStarStarStar Exceptional service —    (Patient since 2017)

The service is always exceptional.


StarStarStarStarStar I was very pleased with Dr. Lang and her willingness to answer questions —    (Patient since 2015)

I was very pleased with Dr. Lang and her willingness to answer questions


StarStarStarStarStar Dr. Shulz was the BOMB. Very informative and patient with me —    (Patient since 2017)

Dr. Shulz was the BOMB. Very informative and patient with me. She made me feel really relaxed and answered all my questions. Would recommend her to all my family and friends for sure. Can't wait until my next visit with her.


StarStarStarStarStar Exelent service! —    (Patient since 2012)

Everything was great! I been a patient since 07 and I wouldn't change my office, love Simon because everyone is very professional and friendly.


StarStarStarStarStar great service — 

Loved the way I was treated, did not had to way to long to be seen. My eye doctor and assistant were very friendly and professional. Overall the staff was great.


StarStarStarStarStar Great Eye Exam!! —    (Patient since 2018)

I recommend Simon Eye to everyone!


StarStarStarStarStar Everyone was professional, friendly and helpful. —    (Patient since 2017)

Everyone was professional, friendly and helpful.


StarStarStarStarStar I would never go anywhere else! —    (Patient since 2017)

I would never go anywhere else!


StarStarStarStarNo Star Jacqueline,s survey —    (Patient since 2020)

Everything was fine, thanks


StarStarStarStarStar The appt reminder emails & texts are a lot more than any other offices I know —    (Patient since 2017)

The appt reminder emails & texts are a lot more than any other offices I know. It's nice but it can be a lot for some folks.


StarStarStarStarStar I am always pleased with the service and information each visit. I love the location —    (Patient since 2017)

I am always pleased with the service and information each visit. I love the location. Just a few blocks from my home.


StarStarStarStarNo Star Could use a location with ample customer parking —    (Patient since 2017)

Could use a location with ample customer parking


StarStarStarStarStar Thorough Exam —    (Patient since 2018)

Friendly staff and doctor. Felt as though my eye exam was thorough. Most importantly, I was taken on time....nothing worse than having to wait past your appointment time.


Dr. Nguyen was fantastic. Dr —    (Patient since 2011)

Dr. Nguyen was fantastic. Dr. Nguyen answered all questions to my satisfaction and it was a pleasure to be his patient! Thanks for having someone of his caliber at your facility! Douglas V. Mullally


StarStarStarStarStar This was by far my best visit to the Union Street office. Keep up the good work! —    (Patient since 0001)

This was by far my best visit to the Union Street office. Keep up the good work!


StarStarStarStarStar Eye Exam and Eye Glass Purchase —    (Patient since 2017)

I thought Dr. Lang was excellent with my exam and Mara was excellent to work with to select glasses.


StarStarStarStarStar everything was like my co-workers said; i am pleased. —    (Patient since 2018)

everything was like my co-workers said; i am pleased.


StarStarStarStarStar Great experiance! —    (Patient since 0001)

Everyone was very nice and helpful!


StarStarStarStarStar Efficient Office! —    (Patient since 2011)

I was very impressed by the efficiency of the office. I was taken promptly by the technician and didn't even have to wait a minute for the doctor to come in. The whole process was very smooth.


StarStarStarStarStar My overall visit on 10/5/2012 was very satisfactory —    (Patient since 2018)

My overall visit on 10/5/2012 was very satisfactory. I wear contacts for the most part but I periodically like to change up and wear glasses. Both technicians in the optical department and the contact department were extremely helpful in my selection of eye wear and questions with cost.


StarStarStarStarStar First Visit — 

After having difficulty scheduling an eye exam at our family's usual Opthalogist, I called Simon Eye Associates. With the variety of locations and hours I was able to get an appointment right away for my teenage daughter. The Dr and entire staff were friendly and the prices reasonable. I couldn't have been more pleased and plan to switch to Simon Eye for both myself and my husband.


StarStarStarNo StarNo Star I purposefully scheduled the first appointment of the morning to ensure that things were not... —    (Patient since 2017)

I purposefully scheduled the first appointment of the morning to ensure that things were not backed up. I was taken in on time with the assistant, however then I had to wait 10-15 minutes for Dr Nguyen to arrive at the office which was frustrating. I got there on time. He should too.


StarStarStarStarNo Star I would like to see coffee, and juice there when you arrive. No just kidding —    (Patient since 2012)

I would like to see coffee, and juice there when you arrive. No just kidding. My visit was very pleasant.


StarStarStarStarNo Star Provide printout/text or e-mail of charges in order to ensure proper understanding. —    (Patient since 2018)

Provide printout/text or e-mail of charges in order to ensure proper understanding.


StarStarStarStarNo Star nice visit —    (Patient since 2012)

nice visit. friendly staff


StarStarStarStarStar Exellent Visit —    (Patient since 0001)

Exellent service. Saw a new eye doctor and really liked her. Ellen is also EXCELLENT at helping with picking out the right frames and lenses. I only go to her because she is the best.


StarStarStarStarStar Looking forward to my new glasses..... —    (Patient since 2017)

Looking forward to my new glasses.....


StarStarStarStarStar eye check up —    (Patient since 2018)

Very nice and quick..good job by all


StarStarStarStarStar Please keep —    (Patient since 2018)

Please keep things the way they are for they are wonderful.


StarStarStarStarNo Star Received excessive reminders and requests to call and confirm my appt. —    (Patient since 0001)

Received excessive reminders and requests to call and confirm my appt.


StarStarStarStarNo Star Always a pleasant experience —    (Patient since 2018)

Dr Nguyen is very thorough and makes sure I fully understand what's going on with my eye health. The staff in the storefront are always cordial and knowledgeable. And it's a very convenient location.


StarStarStarStarStar Dorothy Gerow —    (Patient since 0001)

The new doctor is wonderful. My husband suffers from brain damage, and the doctor was professional and compassionate. She looked at him while explaining things, and I am appreciate of her manner of keeping him in the loop! Great visit.


StarStarStarStarNo Star No problems or concerns -- although I wish you would bring back your Market Street office... —    (Patient since 2017)

No problems or concerns -- although I wish you would bring back your Market Street office location! You have both pleasant and professional employees! Hope that never changes.


StarStarStarStarStar you need more and better frames for en..seems like it's always the same ones.......... —    (Patient since 2017)

you need more and better frames for en..seems like it's always the same ones..........


StarStarStarStarStar Great experience! —    (Patient since 2014)

The entire Staff was very friendly and welcoming. I have been wearing corrective lenses since the third grade and have been to the eye doctor more times than I can count, but my experience with Simon Eye was superior to the rest. The doctor took the time with me and answered fully, my many questions without any hesitation. Barbara fitted my new glasses and offered honest feedback to help make the selection process much easier. She was GREAT! And the rest of the staff was super nice!


StarStarStarStarNo Star Mr. Louey —    (Patient since 2017)

Family atomsphere and curtousty staff


StarStarStarStarNo Star I was not offered a copy of my prescription, which I will need when traveling to Kentucky next... —    (Patient since 2017)

I was not offered a copy of my prescription, which I will need when traveling to Kentucky next month. I like to have a copy with me if something happens to my glasses.


StarStarStarStarStar I thought Dr. James was wonderful. She explained everything and was very kind and personable — 

I thought Dr. James was wonderful. She explained everything and was very kind and personable. A true professional!!


StarStarStarStarNo Star For question 9 I say not helpful because they really did not do anything —    (Patient since 2011)

For question 9 I say not helpful because they really did not do anything. All I did was put in new contacts In.


StarStarStarStarStar Service —    (Patient since 2018)

The entire staff was knowledgeable and pleasant to interact with.


StarStarStarStarStar Great Service —    (Patient since 2013)

My daughter is 9 years old and the staff was very helpful and patient with her, as she was very nervous.


StarStarStarStarStar samiyia was very haapy that she's getting new glasses —    (Patient since 2017)

samiyia was very haapy that she's getting new glasses


StarStarStarStarStar I was very pleased that I made a appt for my daughter for the next day —    (Patient since 2017)

I was very pleased that I made a appt for my daughter for the next day. she had her eyes examine and got a new pair of glasses. thanks again for your time and great service.


StarStarStarStarStar  —    (Patient since 2016)

My daughter and I were seen together and everyone was great with her, too. Especially the doctor who's name I forget. Michael Newton


StarStarStarStarStar The optician that ordered my childrens glasses was very helpful and patient and helped him find a... — 

The optician that ordered my childrens glasses was very helpful and patient and helped him find a pair that he liked. I feel bad that I can not remember her name but she was wonderful with both my children.


StarStarStarStarStar Bring back Ralph Lauren Polo glasses, my son was looking very forward to having a pair and was... — 

Bring back Ralph Lauren Polo glasses, my son was looking very forward to having a pair and was disappointed when they were not stocked. My children only come to your practice for their eye exams and glasses, but the optician that ordered my childrens glasses was very helpful and patient and helped him find a pair that he liked. I feel bad that I can not remember her name but she was wonderful with both my children.


StarStarStarStarStar Excellent Service!! —    (Patient since 2016)

I felt very welcomed and the staff was very pleasant. The doctors answered all of my questions and addressed any of my concerns. I will continue to recommend people to this establishment!


StarStarStarNo StarNo Star Ok —    (Patient since 0001)

Was able to get an appointment at the last minute but they always make you wait.


StarStarStarNo StarNo Star I didn't like that the changes made weren't explained in term of cost I would have preferred to... —    (Patient since 2018)

I didn't like that the changes made weren't explained in term of cost I would have preferred to make an informed decision


StarStarStarStarStar Great —    (Patient since 0001)

I was very impressed on how well Simon Eye treated my son! He enjoyed his visit as well. We can't wait to visit next year!


StarStarStarNo StarNo Star The front desk staff was excellent, the physician's asst., and the physician herself was as well —    (Patient since 2016)

The front desk staff was excellent, the physician's asst., and the physician herself was as well. I was not pleased with the one optician, I think her name is Kathy? She was trying to sell me frames when I couldn't see very well, my eyes were very dialated and when I was asking for help she decided to help someone else who seemed to be a larger sale. One very nice lady who saw me struggling to choose frames came over to help me finally. I do not remember her name unfortunately, but she was the one who helped me in the end. I wound up not being able to purchase my glasses yet because it turned out that the dr. needs to review my tests to get my proper prescription, but this other staff member who was helping me finally, noted the frames that I liked down in my file. I would purchase my new glasses there, but will not if the first lady is the one to help me. I will be returning there for my eye care though, I really enjoyed the other staff and doctors.


StarStarStarStarNo Star More parking spaces dedicated to Simon Eye customers. —    (Patient since 0001)

More parking spaces dedicated to Simon Eye customers.


The visits take too long. I always know I need at least 2 hours in my schedule. —    (Patient since 2017)

The visits take too long. I always know I need at least 2 hours in my schedule.


StarStarStarStarStar Great —    (Patient since 0001)

The over all service was very professional and friendly.


StarStarStarStarNo Star This was my first visit and I was pleasantly pleased. Dr. James was thorough and professional —    (Patient since 2017)

This was my first visit and I was pleasantly pleased. Dr. James was thorough and professional. I was very pleased with the outcome of my exam and also with the glasses that I chose. I would definitely come back. My only negative comment is that after leaving I realized I was not offered a protection plan or insurance on my glasses. They are expensive and I definitely need to protect them.


StarStarStarStarNo Star Please inform if the appointment doctor would not be the one as originally scheduled. —    (Patient since 2018)

Please inform if the appointment doctor would not be the one as originally scheduled.


StarStarStarStarStar Trustworthy & Professional  —    (Patient since 2017)

Everything was great at Simon Eye! I appreciate the reminder notices that I recieved, as my scheldule is so busy and sometimes I can forget about my appointments. My experience as always is very professional and positive. Thank you, keep up the great work!


StarStarStarStarNo Star I will go in for my contacts fitting in a few weeks so I'm anxious to get that done since I'm a... —    (Patient since 2017)

I will go in for my contacts fitting in a few weeks so I'm anxious to get that done since I'm a little nervous about contacts. The technician has been very helpful so far.


StarStarStarStarStar Great exam! Lucky to have such great service! Al Weber  —    (Patient since 2017)

Great exam! Lucky to have such great service! Al Weber


StarStarStarStarStar I always enjoy my yearly visit with Simon Eye, the customer service and care is excellent. — 

I always enjoy my yearly visit with Simon Eye, the customer service and care is excellent.


StarStarStarStarStar The Dr. I saw was new to me. Dr —    (Patient since 0001)

The Dr. I saw was new to me. Dr. Sanyja ? She was extremely helpful, and explained everything in an easy to understand way. Would definitely see her again.


StarStarStarStarNo Star This is nothing against the staff but a suggestion that will be helpful for patients who suffer... —    (Patient since 2018)

This is nothing against the staff but a suggestion that will be helpful for patients who suffer with anxiety. It would have been helpful if the nurse/assistant explained beforehand what the very first machine was and instructed me how long not to blink or move. Also if the Dr. explained which eye drops she was using and what they were for before putting them in my eyes. I was pleased with my visit and the friendliness of the staff. However, I think the staff should be reminded that what they find routine during the exam is sometimes new to the patients and more communication would be comforting.


StarStarStarNo StarNo Star I was charged for a contact fitting of $30 but there was no change in my prescription —    (Patient since 2014)

I was charged for a contact fitting of $30 but there was no change in my prescription. So I am feeling that I shouldn't have been charged for that. I'd appreciate an explanation of that #30 charge and what qualified for that service.


StarStarStarNo StarNo Star I would like to have less reminders about appointment confirmation —    (Patient since 2012)

I would like to have less reminders about appointment confirmation. I received more than one phone call email and text. The reminders were starting to be bothersome.


StarStarStarNo StarNo Star Have to return for eyes to be dialated. —    (Patient since 2017)

Have to return for eyes to be dialated.


StarStarStarStarNo Star Better explanation of how medical insurance can be used to pay for medical expenses —    (Patient since 2018)

Better explanation of how medical insurance can be used to pay for medical expenses. For a year I have been submitting claims to my Vision program only to have them rejected because they do not accept Simon Eye as a firm that provides MEDICAL services. So I have been paying for them myself. I haven't unde