Simon Eye Associates-Concord Pike

Dr. Charles Simon

Star Star Star Star Star 909 Reviews

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Reviews

StarStarStarStarStar flexible and professional —    (Patient since 2017)

Thanks so much for squeezing my daughter in! It’s so hard to make an appointment during the school day/year with sports involved. Tucci is always great!


StarStarStarStarStar Dr. Jaffe is awesome! He provides all the detai... —    (Patient since 2017)

Dr. Jaffe is awesome! He provides all the details I need on my vision and what to expect in the future. He’s really good with my children also so they are comfortable.


StarStarStarStarStar Dr. Tucci did a wonderful job fitting my appoin... —    (Patient since 2017)

Dr. Tucci did a wonderful job fitting my appointment into a busy day. My eyelid was swollen and wasn't going down...it was swelling more each day. He prescribed an antibiotic. This did the trick. Within two days my eye looked normal!


StarNo StarNo StarNo StarNo Star Very poor communication between call center, op... —    (Patient since 2019)

Very poor communication between call center, optic center and doctors


StarStarStarStarNo Star Dr. Jeppe was thorough, efficient, and professi... —    (Patient since 2017)

Dr. Jeppe was thorough, efficient, and professional, as usual.


StarStarStarStarStar Wonderful service! My family and I have been go... —    (Patient since 2017)

Wonderful service! My family and I have been going here for more than a decade and have always received excellent care and wonderful service. I highly recommend Simon Eye.


StarStarStarStarStar  —    (Patient since 2017)

We absolutely love Simon Eye Associates. Fantastic customer service, appointments that fit our schedules and always a pleasant experience. We get a thorough exam and everything is explained well and any questions we have are always answered.


StarStarStarStarStar Great experience.Staff was great.No long wait t... —    (Patient since 2019)

Great experience.Staff was great.No long wait time.


StarStarStarStarStar Very professional and quick —    (Patient since 2019)

I called them in the morning, and they had me in later that day. Extremely straightforward, and very helpful. Thanks!


StarStarStarStarStar Great experience .friendlty astomsphere —    (Patient since 2019)

Great experience .friendlty astomsphere


StarStarStarStarStar Couldn't be happier with the service! —    (Patient since 2018)

My visit was at the Concord Pike office with Dr. Jeppe. The staff were professional yet friendly and helpful; so helpful they explained I could use my HSA for vision expenses and not just for medical Dr. visits and pharmacy. I was able to schedule next year's appointment right then. I will continue with Simon Eye and Dr. Jeppe for as long as they're in business. Couldn't be happier with the service!


StarStarStarStarStar I was very happy with my appointment. I was se... —    (Patient since 2018)

I was very happy with my appointment. I was seen in a timely manner. Dr. Jeppe is very nice and explains everything to me. When I picked out glasses later, I can't remember the woman's name but she is very friendly, patient and helpful.


StarStarStarStarStar On time —    (Patient since 2017)

I really appreciate being seen at the actual time of my appointment, so many service providers end up being late.


StarStarStarStarStar As always Dr. Jeppe conducted a thorough review... —    (Patient since 2017)

As always Dr. Jeppe conducted a thorough review of my symptoms and made a recommendation regarding for eye drops to correct the problem.


StarStarStarStarStar Very pleasant, efficient and professional —    (Patient since 2017)

My annual eye exam was a very pleasant, efficient and professional experience at Simon Eye Associates - Concord Pike. The eye exam was thorough, complete and the exam results were explained well to me.


StarStarStarStarStar Always a pleasure. Friendly staff  —    (Patient since 2017)

Always a pleasure. Friendly staff


StarStarStarStarStar Your services are the best and I am never disap... —    (Patient since 2018)

Your services are the best and I am never disappointed.


StarStarStarStarStar Quick, friendly, no hassle appointment!  —    (Patient since 2019)

Quick, friendly, no hassle appointment!


StarStarStarStarNo Star  —    (Patient since 2017)

This is a great office and the doctors and staff are all helpful and knowledgeable.


StarStarStarStarStar Great service. Answered all my questions.  —    (Patient since 2019)

Great service. Answered all my questions.


StarStarStarStarStar Wonderful visit! Dr. Jeppe was very thorough a... —    (Patient since 2019)

Wonderful visit! Dr. Jeppe was very thorough and explained things so that I could understand. I love Simon Eye! I even go out of network from my insurance provider so that I can continue to visit Simon. It is so worth it. I was seen quickly and had no issues.


StarStarStarStarStar Thank you very much for the continued outstandi... —    (Patient since 2018)

Thank you very much for the continued outstanding service.


StarStarStarStarStar Simon Eye Associates-Recommend Highly. —    (Patient since 2019)

Simon Eye Associates Concord Pike was a very pleasurable experience. Everyone was very nice, respectful & courteous. Recommend Highly.


StarStarStarStarStar Best eye doctor I have been to ... —    (Patient since 2019)

Doctor started the appointment on time, never left me without reason, and explained everything as we were going. Sets the standard For how an appointment should go.


StarStarStarStarStar The exam went very well. I learned that my visi... —    (Patient since 2017)

The exam went very well. I learned that my vision had improved since my last exam.


StarStarStarStarStar  —    (Patient since 2018)

The staff is always very friendly! Very easy to get an appointment. When purchasing glasses - the staff is very patient.


StarStarStarStarStar Excellent Service and Care!  —    (Patient since 2018)

Excellent Service and Care!


StarStarStarStarStar Exceptional service —    (Patient since 2018)

We come to the Concord office from Middletown, which is ten minutes from our home, because of the level of service we receive from the staff and our doctor (Dr. Tucci).


StarStarStarStarStar Don Dutton —    (Patient since 2017)

The service received is 5 stars. Very courteous and friendly.


StarStarStarStarStar Great experience  —    (Patient since 2018)

I was pleasantly greeted; on time appointment; friendly, informative doctor as well as the optician helping me with glasses. Perfect appointment!


StarStarStarStarStar Staff are very friendly and accommodating  —    (Patient since 2018)

Staff are very friendly and accommodating in making the appointment and time spent in the office as pleasant an experience as possible.


StarStarStarStarStar Polite & professional  —    (Patient since 2018)

The office staff as well as Dr. Tucci were all very polite. Dr. T doesn’t push products & services. He’s very easy to communicate with. I wish VSP had better coverage for frames & lenses.


StarNo StarNo StarNo StarNo Star Concord Pike location I will not go to again —    (Patient since 2017)

I waited 20 minutes past my appointment time to be seen. Once taken back the eye doctor was not very personable nor did he apologize for the wait. After 5 minutes or less I waited another 15 to 20 minutes to be seen again . My appointment too almost 1.5 hours and I was only there for a eye check. The staff at this location are not very friendly.


StarStarStarStarStar We have received our yearly exams here for 3 ye... —    (Patient since 2018)

We have received our yearly exams here for 3 years now and are quite satisfied.


StarStarStarStarStar Cataract Surgery Follow Up —    (Patient since 2018)

My experience with Dr Jeppe was great, as usual. This was my final follow up appointment after cataract surgery. Exam went well and Dr. Jeppe was very informative.


StarStarStarStarStar Best service in the Delaware Valley! —    (Patient since 2017)

Fast, thorough service and friendly staff! Won't go anywhere else - ever!


StarStarStarStarStar Chose Simon Eye as my optical choice —    (Patient since 2019)

Chose Simon Eye as my optical choice. Am so pleased with my decision to make the change.


StarStarStarStarStar Great experience! —    (Patient since 2018)

My experience was exceptional. No wait time. I was actually seen before my scheduled appointment.


StarStarStarStarStar Always a pleasant experience —    (Patient since 2019)

Always a pleasant experience


StarStarStarStarStar The staff were helpful! —    (Patient since 2018)

The staff were helpful and my doctor did a wonderful job giving my eye exam.


StarStarStarStarStar Love Simon Eye!!! —    (Patient since 2018)

Love Simon Eye! Dr. Tucci and all the staff are exceptional and I mean everyone including front desk, medical and optical department.


StarStarStarStarStar Dr Jeppe does an outstanding job! And Marah De... —    (Patient since 2018)

Dr Jeppe does an outstanding job! And Marah DeMarco at Union Street is fantastic at getting me the best glasses for my needs, at the best price. Thanks to them, as always


StarStarStarStarStar Overall great!  —    (Patient since 2018)

Overall great! I was taken back at my appointment time. Everything was explained in detail. Lady that I worked with at the glasses counter was very pleasant. Everything was great!


StarStarStarStarStar love this office. Dr Tucci is great.  —    (Patient since 2018)

love this office. Dr Tucci is great.


StarStarStarStarStar Had a great experience. Can’t wait to see if I’... —    (Patient since 2019)

Had a great experience. Can’t wait to see if I’ll be able to wear contacts. Everyone was friendly and I wasn’t rushed through. ❤️Dr. T


StarStarStarStarStar I commend the staff for their friendly approach... —    (Patient since 2018)

I commend the staff for their friendly approach. The lens technician happily adjusted many glasses. My wait for my 10:30 appointment was much longer than expected. Dr Jeppe was very reassuring about my eye heath.


StarStarStarStarStar I’m always satisfied when I visit the 202 site!... —    (Patient since 2018)

I’m always satisfied when I visit the 202 site! Dr Tuccu is very attentive and always explains things to me.


StarStarStarStarStar Always a great experience!  —    (Patient since 2017)

My appointment was right on time and everyone is so pleasant and efficient. Our whole family loves Simon Eye Associates!


StarStarStarStarStar Dr Jeppe is excellent as always.  —    (Patient since 2018)

Dr Jeppe is excellent as always.


StarStarStarStarStar I was very impressed with my experience at Simo... —    (Patient since 2019)

I was very impressed with my experience at Simon Eye!


StarStarStarStarStar Always great at Simon Eye —    (Patient since 2018)

Great atmosphere, pleasant conversation, professional approach. First class all the way, thank you all!


StarStarStarStarStar  —    (Patient since 2017)

I called for an emergency appointment and was given an appointment time right away. After examination Dr. Joppe gave me a diagnosis and explained fully what was going on.The entire staff was kind and attentive.


StarStarStarStarStar Always helpful and courteous staff.  —    (Patient since 2016)

Always helpful and courteous staff.


StarStarStarStarStar Thought everyone was super friendly and helpful... —    (Patient since 2019)

Thought everyone was super friendly and helpful! Girl at the front was super sweet, doctor was really cool and even the girl helping me pick out my frames was helpful even though I am super indecisive and take forever to make a decision on frames. A few patients/customers came in and I though sounded upset or rude to the front desk workers but they didn't seem to get bothered by it! Good crew in the office all around! Doctors is not necessarily where I would like to spend my Saturday morning but they made it an easy experience.


StarStarStarStarStar Highly recommended —    (Patient since 2018)

I have been seeing Dr. Jeppe for over 30 years and it has always been a positive experience.


StarStarStarStarStar Amazing Eye Care and Friendly Staff! —    (Patient since 2017)

I was greeted by friendly staff as soon as I walked in the door. The staff went above and beyond to help me with all of my eye care needs. Such as help me decide on new frames, go over what my insurance covered and such. Dr. Tucci was so kind and I loved that he talked to me as if I were a friend of the family.


StarStarStarStarStar  —    (Patient since 2018)

My experience was excellent. Dr Jeppe began on time, was very professional yet personable. He explained what he was seeing as he examined my eyes. As always, the experience was great.


StarStarStarStarStar A REPUTATION UNMATCHED AROUND BRANDYWINE SCHOOL... —    (Patient since 2018)

A REPUTATION UNMATCHED AROUND BRANDYWINE SCHOOL DISTRICT & N. WILM. DR JEPPE VERY GENTLE & POLITE


StarStarStarStarStar Excellent service on my first visit! —    (Patient since 2019)

This was my first visit and I was very pleased with the entire experience from the reception to the visit with the doctor and the visit with the eye wear optician.


StarStarStarStarStar I was extremely please when I called with an em... —    (Patient since 2019)

I was extremely please when I called with an emergency eye issue was able to get in within a matter of hours. I have been seeing Dr. Jeppe for a number of years and have great confidence. I have a very strong prescription so my eyesight is of great concern to me. I know I am in great hands !!!!


StarStarStarStarStar It was a pleasure visiting Simon Eye Associates... —    (Patient since 2019)

It was a pleasure visiting Simon Eye Associates-Concord Pike. I received a professional examination and excellent customer service.


StarStarStarStarStar Professional caring staff —    (Patient since 2018)

Simon Eye on 202 is a very nice and professional property. The workers are very kind and caring they know their business. Two other associates help me pick the glasses I purchase.


StarStarStarStarStar Always excellent service! Love Dr. Jeppe!!!! —    (Patient since 2018)

Always excellent service! Love Dr. Jeppe!!!!


StarStarStarStarStar great visit  —    (Patient since 2018)

Needed an urgent visit. Got in within 2 hours. Then an issue with the rx. Office handled quickly and efficiently. Dr Jeppe the best!


StarStarStarStarStar Simon Eye  —    (Patient since 2018)

I am always pleased with the service I receive from Simon Eye. Dr. Jeppe is very good at explaining everything after each appointment. I've been going to him over 10 years now.


StarStarStarStarStar Excellent ... as expected. =) —    (Patient since 2019)

Dr. Tucci was awesome and helpful as always. The eye exam went smoothly and professionally. My concerns and questions were addressed fully.


StarStarStarStarStar Preserving my precious eyesight. —    (Patient since 2017)

My annual visit with Dr. Jeppe is both the pinnacle of the care of my precious eyesight but renewal of my relationship with now an old friend from decades back


StarStarStarStarStar I was very pleased with my last visit. Receptio... —    (Patient since 2018)

I was very pleased with my last visit. Reception was very courteous and helpful. Dr. Jeppe was very knowledgeable. He's why I'm here every year.


StarStarStarStarStar BEST EYE DOCTOR EVER —    (Patient since 2018)

FIVE STAR RATING Delaware’s Best Eye Doctor


StarStarStarStarStar Everyone was very nice, explained everything we... —    (Patient since 2019)

Everyone was very nice, explained everything we were very happy at our first visit.


StarStarStarStarStar My annual eye exam , etc was a excellent and ve... —    (Patient since 2019)

My annual eye exam , etc was a excellent and very professional experience ...as always


StarStarStarStarStar My daughter's visit was such an enjoyable exper... —    (Patient since 2019)

My daughter's visit was such an enjoyable experience. She received wonderful care and we had a detailed diagnosis of her vision. Very pleased with the service and care given to my 11 yr old


StarStarStarStarNo Star I always tell friends about Simon Eye, the staf... —    (Patient since 2018)

I always tell friends about Simon Eye, the staff is professional in every sense of the word. Dr. Tucci thoroughly explains the results of my exam to me.


StarStarStarStarStar Great experience overall  —    (Patient since 2018)

Easy to schedule Courteous, professional, and knowledgeable Great selection of frames


StarStarStarStarStar Appointment was right on time. Dr Jesper was th... —    (Patient since 2017)

Appointment was right on time. Dr Jesper was thorough and always pleasant. Ladies at front desk are efficient and also pleasant.


StarStarStarStarStar Excellent fast service in a professional manner... —    (Patient since 2019)

Excellent fast service in a professional manner.


StarStarStarStarStar I love the staff at Simon Eye - especially Dr. ... —    (Patient since 2019)

I love the staff at Simon Eye - especially Dr. Jeppe who has been my eye doctor for over 15 years. The staff is professional and courteous in every manner.


StarStarStarStarStar Very Friendly and professional. —    (Patient since 2018)

Very Friendly and professional.


StarStarStarStarStar Great eye exam... —    (Patient since 2019)

Great eye exam...very thorough and personalized. I didn’t have to wait an excessive amount of time to be seen. I was greeted promptly and all the staff was very friendly.


StarStarStarStarStar Everyone there was very professional and caring... —    (Patient since 2018)

Everyone there was very professional and caring. I feel very welcomed there.


StarStarStarStarStar The front staff was courtesy and friendly. Dr. ... —    (Patient since 2018)

The front staff was courtesy and friendly. Dr. Jeppe was great, as always!!! He is very precise and very thorough. I would not want another doctor, when I visit Simon Eye, I only want to schedule with him. I completely trust his judgment


StarStarStarStarStar Good Doctor and Support Team —    (Patient since 2018)

Dr. Jeppe is thorough and does a good job of answering questions.


StarStarStarStarStar I've found my permanent eye care center! —    (Patient since 2019)

I was a new patient on 1/18 at the Concord Pike location. I was very pleased with my experience. They are very efficient, friendly, and informative. They layout everything for you ahead of time so there is no surprise in pricing/insurance. Dr. Tucci and the rest of the staff were awesome. I can't wait to pick up my new glasses and contacts. I've now found my permanent eye care center.


StarStarStarStarStar Tiffany was extremely helpful and encouraging w... —    (Patient since 2018)

Tiffany was extremely helpful and encouraging with Grace learning how to put in her contact lenses.


StarStarStarStarNo Star The visit was great, the travel from Townsend..... —    (Patient since 2017)

The visit was great, the travel from Townsend...not so much. We prefer Concord Pike because I prefer Doc Jeppe.


StarStarStarStarStar Cataract Surgery was wonderful. Everyone was s... —    (Patient since 2017)

Cataract Surgery was wonderful. Everyone was so caring and everything ran smoothly. I am doing well and looking forward to second eye surgery on 1-28-2019. Dr. Patel is very good.


StarStarStarStarStar My Experiance —    (Patient since 2018)

On line survey was good.


StarStarStarStarStar Best Eye Care —    (Patient since 2018)

I always have a wonderful experience at Simon Eye. The entire process from scheduling the exam to ordering contacts or glasses is very efficient and smooth. All of the doctors I've seen there are professional, polite and thorough. I often recommend this practice to friends.


StarStarStarStarStar Welcoming and Knowledgable  —    (Patient since 2019)

Everyone was very friendly and welcoming to a new patient. I loved how helpful the staff was as well. Dr. Tucci made the transition to a new doctor very seamless for me. Very happy with my move to Simon Eye!


StarStarStarStarStar Very best Eye care in Delaware —    (Patient since 2017)

I have been a patient of Dr. Jeppe since 1979 and I have always been extremely satisfied with his service. He is always professional and friendly. Even though I am closer to another Simon Eye office, I continue to go to the Concord pike office just to see Dr. Jeppe.


StarStarStarStarStar Always greeted by someone pleasant and with a s... —    (Patient since 2017)

Always greeted by someone pleasant and with a smile. And Dr. Tucci continues his track record of excellent service.


StarStarStarStarStar Impressive —    (Patient since 2019)

I was very impressed. everyone one knowledgeable, professional, helpful and friendly. The young woman who helped me find frames was especially wonderful.


StarStarStarStarStar Awesome DOC Dr Scott Tucci!!!! —    (Patient since 2017)

I have been coming here for years Dr Scott Tucci and his wonderful staff are always professional and they provide a welcoming and pleasant atmosphere


StarStarStarStarStar it was a great experience I had at the office, ... —    (Patient since 2017)

it was a great experience I had at the office, everyone was nice and very professional.


StarStarStarStarStar Simon Eye Associates is simply the best ! I wou... —    (Patient since 2018)

Simon Eye Associates is simply the best ! I wouldn't think of ever going anywhere else when it comes to my eye appointments and buying glasses.


StarStarStarStarStar Quick, thorough, kind, and informative.  —    (Patient since 2018)

Quick, thorough, kind, and informative.


StarStarStarStarStar Won’t buy glasses online —    (Patient since 2018)

I love Dr. Jeppe. He is always straight forward so I can make good decisions. He explains it clearly and simply. I worked with the newer gentleman to pick out my glasses and he was helpful and also explained things about progressives in an easy to understand way. I know I can get glasses online but I trust the office to get my weird prescription correct and don’t dare take a chance with cheaper options. I do like that you proactively gave me my prescription so I didn’t have to ask for it.


StarStarStarStarStar Consistent professional and knowledgeable servi... —    (Patient since 2017)

Consistent professional and knowledgeable service


StarStarStarStarNo Star all went well. Very efficient and thorough exam... —    (Patient since 2018)

all went well. Very efficient and thorough examination by Dr. Jeppe. I did NOT receive a copy of my prescription. Kindly email this to me. Dr. Jeppe told me to get across the counter glasses. Unfortunately the strength suggested could NOT be found as yet: neither at Staples nor at Walgreens...……….do they exist?? In the interim please sen me my exact prescription results. In case I cannot get premade over the counter I will have to get some made to measure and need the details. Thank you.


StarStarStarStarStar Great exam, friendly, helpful staff.  —    (Patient since 2017)

Great exam, friendly, helpful staff.


StarStarStarStarStar Dr. Jeppe and the staff at the Concord Pike loc... —    (Patient since 2017)

Dr. Jeppe and the staff at the Concord Pike location were courteous and professional. I would recommend this office to anyone.


StarStarStarStarStar Curteous. Honest. Easy to understand results.  —    (Patient since 2018)

Curteous. Honest. Easy to understand results.


StarStarStarStarStar Thank you  —    (Patient since 2018)

Thank you for being patient and kind. I was scared at first but soon I was having fun and I can’t wait for my new glasses to come in.


StarStarStarStarStar Great experience. Highly recommend. Fast, relia... —    (Patient since 2018)

Great experience. Highly recommend. Fast, reliable service. Staff is incredibly friendly and welcoming. Doctor workered quickly but efficiently. Best eye doctor experience I've ever had. Thank you!


StarStarStarStarStar  —    (Patient since 2018)

dr. tucci is always personable and professional


StarStarStarStarStar I used to live 10 minutes from your office and ... —    (Patient since 2017)

I used to live 10 minutes from your office and Dr Jeppe. I now live 2 hours away but continue to come back to see Dr. Jeppe because of his knowledge and professionalism. As much as it is a huge hassle to drive 4 hours, I value his patient interactions, thatbis why I continue to see him for my eye care!


StarStarStarStarStar Best Place Ever —    (Patient since 2018)

I had a great experience with Simon Eye. Everyone was very welcoming and made me feel comfortable for my first visit to the eye doctor ever. I am also very thankful for the thorough exams performed. Swelling was found and I was expedited to the Wills Eye Emergency without hesitation. So glad I chose Simon Eye.


StarStarStarStarStar Love a doctor that actually sees his patients! —    (Patient since 2018)

I decided to change my eye doctor last year after going to the same practice for many years. Each time I arrived at the previous practice, my time with the actual eye doctor became shorter and shorter. Each time they tried to sell me on their laser surgery (even once leaving me in the exam room alone with a 10 minute video about it), which I had clearly stated many times did not interest me. My wife and I have both seen Dr. Jeppe a few times now, and each time he has spent the entire visit with us, answered any questions that we have, and taken his time without rushing through the exam. It is very refreshing to be back with a doctor that actually spends time with his patients.


StarStarStarStarStar Have had exceptional service with the last few ... —    (Patient since 2017)

Have had exceptional service with the last few times I have been there.


StarStarStarStarStar An awesome experience  —    (Patient since 2018)

Everyone was so kind and friendly from booking the appointment over the phone and every step during. I was immediately put at ease and everything was explained clearly. Tori was so sweet booking my appointment and Jessica did a great job helping me find frames that were within budget and made me feel like i looked great in them. I look forward to picking up my glasses and working with the office again in the future!


StarStarStarStarStar Great service. Friendly advice. —    (Patient since 2018)

Great service. Friendly advice.


StarStarStarStarStar Apt was on time.Friendly efficient exam —    (Patient since 2017)

Apt was on time. Friendly efficient exam


StarStarStarStarStar Dr Jeppe always diagnoses correctly and I left ... —    (Patient since 2017)

Dr Jeppe always diagnoses correctly and I left the appointment feeling much better


StarStarStarStarStar Our first time there. Everyone was very friendl... —    (Patient since 2018)

Our first time there. Everyone was very friendly and helpful. The doctor was very personable and extremely thorough. We will definitely be going back.


StarStarStarStarStar Happy patient!!! —    (Patient since 2018)

I love everyone at Simon Eye! The doctors, assistants and everyone I come in contact with. I have an enjoyable experience every time!!!


StarStarStarStarStar I believe Dr. Jeppe is the most professional, k... —    (Patient since 2017)

I believe Dr. Jeppe is the most professional, knowledgeable, and thorough eye care professional I have ever visited. Would highly recommend him to everyone.


StarStarStarStarStar Excellent staff and great doctors. —    (Patient since 2017)

All the staff at Simon Eye are always very helpful, polite and friendly. I’ve seen both Dr. Jeppe and Dr. Tucci and both are very knowledgeable, easy to work with, explain things clearly and are happy to answer any questions I might have. They provide excellent service and I would definitely recommend Simon Eye Associates.


StarStarStarStarStar Always have a good, professional visit.  —    (Patient since 2017)

Always have a good, professional visit.


StarStarStarStarStar I still travel from NJ to go to Simon Eye. Dr. ... —    (Patient since 2018)

I still travel from NJ to go to Simon Eye. Dr. Jeppe has been my eye doctor forever. Always both friendly and professional whenever I visit. The appointment times are very convenient for me and no wait time. Why go anywhere else.


StarStarStarStarStar Dr Jeppe has been my doctor for three decades. ... —    (Patient since 2018)

Dr Jeppe has been my doctor for three decades. An incredible doctor.


StarStarStarStarStar One of the best places to get your eye exams done —    (Patient since 2017)

I love the place and staff, as well as the doctors. I've been patient since 2011. The fact that they are very experienced and assist you make it ideal. My father recommended one of his cousin's to Simon eye and he was pleased as well.


StarStarStarStarStar  —    (Patient since 2018)

This is a very professional practice. I am always satisfied with the treatment.


StarStarStarStarStar Exceptional Care —    (Patient since 2018)

I've been attending Simon Eye for over 3 years now. I change my appointments between where I live (Middletown) and where I work (Concord Pike). Most recently, I was 45 minutes late due to multiple accidents after a big storm. When I called to tell them my predicament, Dr. Tucci at Concord Pike was very understanding and still squeezed me in. Even when I arrived I only had to wait 5 minutes. I am so grateful for that and think that is what exceptional care looks like.


StarStarStarStarStar Dr Jeppe is an excellent eye doctor —    (Patient since 2018)

Dr Jeppe is extremely thorough and explains all his findings in a clear manner.


StarStarStarStarStar Very responsive to my need for having my eyes r... —    (Patient since 2018)

Very responsive to my need for having my eyes rechecked and getting an appointment within 24 hours. Staff and Dr were great and thorough in the whole process. Look forward to getting the correct prescription installed for my new glasses.


StarStarStarStarStar My daughter and I had an appointment the other ... —    (Patient since 2018)

My daughter and I had an appointment the other day and our experience was great I would refer all my other family and friends to go there thank you for help and thank you for answering any questions I had


StarStarStarStarStar Best eye appointment I have ever had —    (Patient since 2018)

Best eye appointment I have ever had. Very thorough and I felt like he genuinely cared about providing me the best contacts for my lifestyle. The woman who help pick lenses and the receptionist were all very noce and quick at their job. I will definitely recommend people to go there in the future.


StarStarStarStarStar Appreciate Dr Tucci & Staff —    (Patient since 2017)

Professional, friendly and kind. The Concord Pike location is convenient and parking is never an issue.


StarStarStarStarStar Great experience as usual with Simon Eye —    (Patient since 2018)

Great experience as usual with Simon Eye


StarStarStarStarStar I love coming into the office on Concord Pike b... —    (Patient since 2018)

I love coming into the office on Concord Pike because of the convenience and the wonderfully friendly staff.


StarStarStarStarStar Eye appointment  —    (Patient since 2017)

I saw Dr. Tucci on July 20 for my yearly appt. I still find him, and the office staff, to be very friendly and professional. This trip Dr. Tucci found an abnormality and referred me to a Specialist - for this I am forever grateful.


StarStarStarStarStar smooth session. —    (Patient since 2018)

smooth session...no waiting...good rapport...happy with the results


StarStarStarStarStar Always Proffesional, Competent, and Friendly —    (Patient since 2017)

Always find Simon Eyes entire staff very professional, competent, and friendly. I go to the Concord Pike location.


StarStarStarStarStar Kathy was so very helpful with choosing and fit... —    (Patient since 2017)

Kathy was so very helpful with choosing and fitting eyeglasses.


StarStarStarStarStar I love Simon Eyes and Dr. Jeppe. The staff is a... —    (Patient since 2018)

I love Simon Eyes and Dr. Jeppe. The staff is always kind and polite and pleasant and I know Dr. Jeppe really cares about our eye health


StarStarStarStarStar I was seen promptly and my service was excellen... —    (Patient since 2018)

I was seen promptly and my service was excellent.


StarStarStarStarStar So easy! Everyone was very friendly. I barely w... —    (Patient since 2018)

So easy! Everyone was very friendly. I barely waited at all to be seen. Love the selection of frames. Can't wait to pcik them up!


StarStarStarStarStar Staff and Dr. Tucci are very pleasant and profe... —    (Patient since 2018)

Staff and Dr. Tucci are very pleasant and professional. Was seen immediately with no wait time. Would recommend Simon Eye 100%.


StarStarStarStarStar Great service! —    (Patient since 2018)

Great service! There was no wait to see the physician and the staff was friendly, knowledgeable about my insurance coverage and efficient!


StarStarStarStarStar I did not have an appointment - but 2 weeks aft... —    (Patient since 2018)

I did not have an appointment - but 2 weeks after being there with eye problem, I called and they took me immediately to help me with my eye infection.


StarStarStarStarStar  —    (Patient since 2017)

We switched to Simon Eye Associates from our long-time eye doctor a few years ago. We are so happy we did! The staff and and doctors are always friendly and attentive and there is a lot of flexibility to schedule appointments at a time convenient for us.


StarStarStarStarStar Great service.  —    (Patient since 2018)

Great service. Haven't thought about going anywhere else since I moved to Delaware.


StarStarStarStarStar Mr. Jeffee is a most courteous and professional... —    (Patient since 2018)

Mr. Jeffee is a most courteous and professional gentleman. Always enjoy his insights to my eye exams.


StarStarStarStarStar We have been visiting Dr Jeffee for three years... —    (Patient since 2018)

We have been visiting Dr Jeffee for three years and feel that he is more than qualified to look after our needs.


StarStarStarStarStar all went smoothlyvery professionaldr. tuci ... —    (Patient since 2018)

all went smoothly very professional dr. tuci has good exam manner


StarStarStarStarStar Love it. —    (Patient since 2018)

Excellent staff, very friendly, nice variety of glasses to choose from. Everyone was very helpful and answered all my questions.


StarStarStarStarStar  —    (Patient since 2018)

Dr Jeppe is always very thorough and gives detailed answers to all my questions.


StarStarStarStarStar Very pleasant service. From the receptionist t... —    (Patient since 2018)

Very pleasant service. From the receptionist to the eye doctor. Great service and people..


StarStarStarStarStar Good, professional eye care —    (Patient since 2018)

I was running 10 minutes late for my appointment. I called to let them know I would be late, and when I got there I sat in the waiting area for one minute, then Dr Jeppe took me into the examination room. Dr Jeppe is professional, and friendly. After the exam I selected new frames and was very happy with staff.


StarStarStarStarStar Great experience  —    (Patient since 2018)

I always feel like family.


StarStarStarStarStar As always,everybody is very courteous and profe... —    (Patient since 2017)

As always,everybody is very courteous and professional. Jim Kossek


StarStarStarStarStar Great staff! Very friendly & helpfull! —    (Patient since 2018)

Great staff! Very friendly & helpfull!


StarStarStarStarStar Wonderful  —    (Patient since 2018)

Wonderful I have been to Simon twice now for my annual visit. Eye appointments for me use to be anxiety ridden but not here. I've been were glasses since the second grade and I wish you knew about Simon Eye years ago


StarStarStarStarStar Love Dr. Jeppe. I have been going to him for ye... —    (Patient since 2018)

Love Dr. Jeppe. I have been going to him for years. Great doctor. Very thorough.


StarStarStarStarStar Full service quality eyecare —    (Patient since 2018)

Full service quality eyecare


StarStarStarStarStar Everything went as expected. First appointment ... —    (Patient since 2018)

Everything went as expected. First appointment in the morning so I was taken to the exam room on time.


StarStarStarStarStar I love Simon Eye Associate, The staff are so p... —    (Patient since 2018)

I love Simon Eye Associate, The staff are so professional and the doctors are awesome.Very clean place...I recommend everyone to go there, I will not go anywhere else.


StarStarStarStarStar Fantastic —    (Patient since 2018)

Dr. Tucci and staff were fantastic! This was my first time at the eye doctor and the experience couldn’t have been more pleasant.


StarStarStarStarStar I was very happy with the way my appointment.  —    (Patient since 2018)

I was very happy with the way my appointment went. I


StarStarStarStarStar My appointment with Dr. Jeppe —    (Patient since 2017)

My appointment went perfectly. I was taken back to Dr. Jeppe's office almost immediately upon arrival. After checking my eyes through various drops, lights and tests he explained very carefully what was going on with them and why. He prescribed the drops I needed and had them sent to the pharmacy of my choice. He was extremely thorough and kind. I have never had a bad experience at Simon Eye Associates.


StarStarStarStarStar Always a professional, caring, and personal exp... —    (Patient since 2018)

Always a professional, caring, and personal experience.


StarStarStarStarStar I love Dr. Jeppe and his office staff!! They ar... —    (Patient since 2018)

I love Dr. Jeppe and his office staff!! They are always on time and thorough. They make the process very easy and I recommend them to everyone I know .


StarStarStarStarStar Excellent visit last week. —    (Patient since 2018)

Excellent visit and I will return when my next appointment is due..


StarStarStarStarStar Excellent Patient Satisfaction —    (Patient since 2017)

On March7, I suddenly had a bloodied red eye on the right side. I was very worried. My call to the Concord Pike office was answered by a “human” and an appointment with Dr. Jeppe was given on the same afternoon. I appreciated very much of the personal interaction between the patient and your desk representative. After Dr. Jeppe saw me, I was very relieved of my concern. Thank you very much to the receptionist and Dr. Jeppe for making the time to take me in.


StarStarStarStarStar Dr. Jeppe —    (Patient since 2018)

Dr. Jeppe has been my eye doctor for over 30 years. I have no reservations about entrusting my eye care to him. He has always given me excellent exams and advice.


StarStarStarStarStar  —    (Patient since 2018)

For several years I have coming back to you because you're great! Thank you!


StarStarStarStarStar Excellent experience. Was taken back at my app... —    (Patient since 2018)

Excellent experience. Was taken back at my appointment time. Friendly staff and doctors.


StarStarStarStarStar Thank you Dr. Tucci —    (Patient since 2018)

I had not had an eye exam in many years. Dr. Tucci was very understanding. He greeted me with a handshake which is something that I always appreciate. He explained what to expect going forward and I was very relieved that I would not require cataract surgery for at least for right now. Even though I know I've neglected my eyes, he told me everything else appears healthy. I am pleased and happy that his care equals that of now retired Dr. Ralph Milner who I admired and respected very much.


StarStarStarStarStar Love Simon eye and Dr. Jeppe! —    (Patient since 2018)

Love Simon eye and Dr. Jeppe!


StarStarStarStarStar I am very happy with the service at Simon Eye. ... —    (Patient since 2018)

I am very happy with the service at Simon Eye. I would and have recommended them. My whole family goes there.


StarStarStarStarStar HiIt was a the most timely and quickest appo... —    (Patient since 2018)

Hi It was a the most timely and quickest appointment I ever had. My exam with Dr. Tucci was a good experience. Dr. Tucci answered all my questions and concerns with great care and patience.


StarStarStarStarStar Been a patient and patron of Simon Eye for 9 ye... —    (Patient since 2018)

Been a patient and patron of Simon Eye for 9 years and I love it there! Very attentive, helpful and they take time explain your eye care and the products they have to offer.


StarStarStarStarStar Very refreshing experience in comparison to pre... —    (Patient since 2018)

Very refreshing experience in comparison to previous visits to other eye institutions. The whole staff made me feel welcomed, comfortable and at ease. The Doctor was very thorough and informative. Exactly what I was looking for.


StarStarStarStarStar All Eyzes on Simon —    (Patient since 2018)

Simon says. Simon does. And better yet, The Associates see the light in making the patient confident in Dr. Charles Simon's vision. Which is a comprehensive eye exam that could probably detect a floater approaching the retina from across the room. Without any insurance, not sure a lot of people could afford Simon Eyes - hence the market for Boscov's, Sears, Wal-Mart, etc. But my wife and I have just enough insurance not to motor down Concord Pike to a mall destination, driven by financial limitations and a heavy foot on the gas pedal. The eye and vision exam make the extra cost of the lenses worthwhile, although in making that point to my wife, I saw an Evil Eye and agitated cataracts - not mine and not subject to calming down, until maybe a couple days later. I try to justify the added lens cost (compared to, say, Boscov's or Costco's) by promoting the idea that Simon Eyes uses a better lab and I'm getting a better grade of glass. But that may be a comforting delusion - or not. My last lenses in 2015 - after the Simon exam - came from whatever lab Boscov's uses.About half the Simon cost. So we'll see. Hard to justify the additional cost - hardly insubstantial - unless the glass is demonstrably superior. If it is significantly superior, it may not be the worst idea in the world to adviser that fact.


StarStarStarStarStar I look forward to my annual eye exam because ev... —    (Patient since 2016)

I look forward to my annual eye exam because everyone at the Concord Pike Office is so welcoming! Dr. Tucci is wonderful and explains everything so well. Jill is amazing and helps me find the perfect frame every time. She also helps me pick the perfect lenses to get me through everyday.


StarStarStarStarStar Office staff is great, very friendly.  —    (Patient since 2018)

Office staff is great, very friendly.


StarStarStarStarStar Very pleasant experience. Dr. Tucci and the who... —    (Patient since 2018)

Very pleasant experience. Dr. Tucci and the whole staff were very nice and helpful. Eye exam was very fairly priced as well.


StarStarStarStarStar Disappointed I had to wait 30 minutes beyond my... —    (Patient since 2018)

Disappointed I had to wait 30 minutes beyond my scheduled appointment.


StarStarStarStarStar Always great service. Dr Jeppe is very thoroug... —    (Patient since 2018)

Always great service. Dr Jeppe is very thorough and gives clear explanations!!!


StarStarStarStarStar  —    (Patient since 2018)

Always a pleasure to come in. Dr. Tucci is wonderful...


StarStarStarStarStar Simon’s Eye & Associates Awesome Experience —    (Patient since 2018)

Simon’s Eye & Associates services were great. Love the location, staff and office ambience. I highly recommend their services.


StarStarStarStarStar I appreciate seeing Dr. Jeppe! —    (Patient since 2018)

I always appreciate the opportunity to see Dr. Jeppe. He is thorough. He provides understandable answers to all of my questions. He always compares the current results to past ones to let me know what has changed; and he provides suggestions, where appropriate, if action is warranted. He is excellent!


StarStarStarStarStar Excellent efficient service.  —    (Patient since 2018)

Excellent efficient service. Dr. Was great, personable and knowledgeable. Glasses tech was fantastic!!!!!


StarStarStarStarStar I have been seen by Dr. Jeppe for a number of y... —    (Patient since 2018)

I have been seen by Dr. Jeppe for a number of years and found him to be very thorough, knowledgeable, and explains everything so I can understand it.


StarStarStarStarStar Always a good experience  —    (Patient since 2018)

Went in thinking that my glasses couldn’t be fixed but the doctor was able to fix them! That saved me money from buying new glasses and allowed me to use my insurance on new contacts! I was just a little disappointed when I went back to order my contacts as I didn’t receive a bottle of lens solution like I usually get and it kind of was like “here is a set to hold you over and come to the front to pay”. I guess that was disappointing but I love Simon eye and my doctor is always great!


StarStarStarStarStar I appreciate the late time for eye exam at the ... —    (Patient since 2018)

I appreciate the late time for eye exam at the Concord Pike office with Dr. Jeppe. The staff were helpful and friendly. Dr. Jeppe is tops as always. Selecting frames was fast and easy with a nice selection. Overall a superior experience.


StarStarStarStarStar Dr. Jeppe and the rest of the staff are awesome —    (Patient since 2018)

Dr. Jeppe and the rest of the staff are some of the most courteous, professional and fun staff I've been around for many years. I'll always go back there.


StarStarStarStarStar Another great experience!  —    (Patient since 2017)

Another great experience! Dr. Jeppe was kind and informative about my situation. He was able to prescribe another option to help with my eye. Both experiences (with Dr. Tucci and Dr. Jeppe) have been great!


StarStarStarStarStar I have trusted Dr. Jeppe with my eye care for o... —    (Patient since 2017)

I have trusted Dr. Jeppe with my eye care for over twenty years.


StarStarStarStarStar D Dutton —    (Patient since 2017)

Professional, courteous and friendly staff. Always pleased with my visits.


StarStarStarStarStar I enjoy going to Simon Eye for my exam and new ... —    (Patient since 2017)

I enjoy going to Simon Eye for my exam and new eyewear selection. Dr. Tucci is fantastic and the staff at the Concord Pike location is always amazing!


StarStarStarStarStar Yearly Visit —    (Patient since 2017)

I am very pleased with the consistent courteous staff and service at Simone Eye. I recommend your business to any friends who inquire about seeing an eye doctor. Keep up the great work!


StarStarStarStarStar Plesesnt and quick. In on time and very thoroug... —    (Patient since 2017)

Plesesnt and quick. In on time and very thorough!


StarStarStarStarStar Very nice friendly staff prompt An very informa... —    (Patient since 2017)

Very nice friendly staff prompt An very informative I had my baby with me very nice office


StarStarStarStarStar Very good, prompt, opthamologist seemed compet... —    (Patient since 2017)

Very good, prompt, opthamologist seemed competent.


StarStarStarStarStar Dr. Tucci was GREAT - I didn't feel rushed and ... —    (Patient since 2017)

Dr. Tucci was GREAT - I didn't feel rushed and he was so patient.


StarStarStarStarStar The office personnel were as pleasant as always... —    (Patient since 2017)

The office personnel were as pleasant as always. Dr Tucci conducted a thorough eye exam and I felt confident in his prescription


StarStarStarStarStar I was treated with respect, in a very friendly ... —    (Patient since 2017)

I was treated with respect, in a very friendly manner


StarStarStarStarStar Dr. Jeppe has our highest respect and regards! —    (Patient since 2017)

Barbara and I have relied on Dr. Jeppe for our eye care for over 30 years now and he continues to be a good friend and trusted advisor.


StarStarStarStarStar Quick visit, nice doctor and good service! —    (Patient since 2017)

Quick visit, nice doctor and good service!


StarStarStarStarStar Dr. Tucci was so nice. Had a great experience. ... —    (Patient since 2017)

Dr. Tucci was so nice. Had a great experience.


StarStarStarStarStar  —    (Patient since 2017)

We always get prompt e-mail reminders about upcoming appointments and then summaries of our visits.


StarStarStarStarStar I was very impressed with the professionalism, ... —    (Patient since 2017)

I was very impressed with the professionalism, kindness, and efficiency of the office and wouldn't hesitate to recommend Simon Eye Care to family and friends.


StarStarStarStarStar Kind, welcoming and informative  —    (Patient since 2017)

Marissa was very welcoming and Dr. Tucci was so helpful. He was kind and extremely informative.


StarStarStarStarStar Excellent service. —    (Patient since 2017)

Excellent service. Quick and easy visit. Will definitely continue going here.


StarStarStarStarStar Great a friendly staff always!  —    (Patient since 2017)

Great a friendly staff always!


StarStarStarStarStar simply a good place! —    (Patient since 2017)

Very nice place with great service, great people and an awesome selection.


StarStarStarStarStar The service, and THE STAFF are the best, and I ... —    (Patient since 2017)

The service, and THE STAFF are the best, and I love them all. They are beyond good, and would not think of going anywhere else.


StarStarStarStarStar Efficient Visit; Great Service —    (Patient since 2017)

Visual field test and exam with Dr. Jeppe went very efficiently. The staff in the Optical Dept always provide great service.


StarStarStarStarStar Love Simon Eye. Been a patient for over 15 yrs.... —    (Patient since 2017)

Love Simon Eye. Been a patient for over 15 yrs.


StarStarStarStarStar Prompt, efficeint, timelly, thank you! —    (Patient since 2017)

Prompt, efficient, timely, thank you!


StarStarStarStarStar Courteous and profe —    (Patient since 2017)

Courteous and professional


StarStarStarStarStar I'm so glad I chose Simon Eye Associates for my... —    (Patient since 2017)

I'm so glad I chose Simon Eye Associates for my eye care. Everyone treats me in a friendly professional manner. Any visit to a doctor can often be stressful. I have always been put at ease and made feel relaxed an confident that my vision well be taken care of. Thank you.


StarStarStarStarStar Wonderful experience at Simon Eye as usual. Dr ... —    (Patient since 2017)

Wonderful experience at Simon Eye as usual. Dr Jeppe does a great job


StarStarStarStarStar Amazing Experience!!The staff is very nice and... —    (Patient since 2017)

Amazing Experience!! The staff is very nice and accommodating. There was no wait time. Dr.Tucci was amazing! He was nice and also had easy going personality! The optician that assisted me was amazing. She was patient and kind while I was picking out my new glasses. I liked the fact she told me what glasses fit my face and what did not! I had an amazing experience here and would recommend Simon Eye to my friends and family.


StarStarStarStarStar Dr Tucci and rest of staff professional and tru... —    (Patient since 2017)

Dr Tucci and rest of staff professional and trustworthy.


StarStarStarStarStar Great office for optometry! —    (Patient since 2017)

Everyone was courteous, professional and kind. Dr. Jeppe was great, friendly and personable and knows what he's doing. Highly recommended.


StarStarStarStarStar  —    (Patient since 2017)

The exam wa thorough. I bought glasses somewhere else. Price I was quoted at Simon was WAY out of line. I will never buy my glasses at Simon again!


Reply

Thank you for the feedback. Glad you had a good exam! I am sorry you were not happy with the quote for glasses. Our doctors do everything possible to ensure we have frames and lenses for every budget. Our Optical Manager will contact you to share all the options.

StarStarStarStarStar I have been a patient for many years, starting ... —    (Patient since 2017)

I have been a patient for many years, starting with Dr. Simon in 1988. Of late, I have been seeing Dr. Jeppe, and happy with him. He is very thorough & explains the his findings well.


StarStarStarStarStar My visit was very good. Appointment was on time... —    (Patient since 2017)

My visit was very good. Appointment was on time. Dr Jeppe explained the change in my prescription thoroughly.


StarStarStarStarStar Always a great experience.  —    (Patient since 2017)

Fantastic doctors and staff. Really take their time explaining everything throughout the exam. Never felt rushed and Dr. Tucci took the time to talk through a lot of options.


StarStarStarStarStar Alaina Glover —    (Patient since 2017)

the visit was very good ............. was there and out in an hour


StarStarStarStarStar Placebo/Psychosomatic Eye Trauma —    (Patient since 2017)

Great visit. Last year, I sustained an eye injury when I was sparring in my martial arts class. My classmate's finger went into my left eye's retina, and ever since then, I became worried about my eye's condition. When his finger went into my eye, my eye became completely red, and I figured something serious may have happened. Since that event, my eye became more sensitive. When I'd wake, I'd have to open my right eye first and let it adjust to the light before opening my left eye. For a while, it seemed as though I had gotten the hang of it; however, a little over a year later, it seemed as though the condition wasn't improving. My vision hadn't gotten worse. It was just that my eye was more sensitive. When I visited my Doctor, he pulled the rug out from right beneath me and basically showed me that my symptoms were all in my head. My eye is perfectly fine. He could not see a speck of trauma. The curvature is perfect, my depth is fine. My eyesight is 20/20 in my right eye and just about -.25 in my left eye, so nearly perfect as well. The doctor told me that I should stop worrying about the eye. Immediately the day after, my symptoms were almost completely gone. In fact, I was able to open my left eye immediately upon waking. It's crazy what the mind will do to you. For over a year, I imagined that there was something wrong with my eye, and my body began producing symptoms to that effect. Right now, it's 11:22pm, and I'm typing away on my bright-screened laptop, experiencing almost no symptoms, whereas a week ago, I was closing my left eye periodically and lowering the brightness of my screen as I typed at night. Eventually, my eye's symptoms will completely disappear. Everything is more or less normal now. Thanks!!!, - Numair Qureshi


StarStarStarStarStar I was taken for my appointment in a timely mann... —    (Patient since 2017)

Overall, my rating is good with the exception of the adjustment of my my current glasses. I was taken for my appointment in a timely manner. The Dr. was pleasant, thorough and efficient. I was given a 5 day supply of contacts to try before ordering and decided to purchase new glassesss even though my prescription changed minimally. I do have a complaint, however. My glasses needed tightening and the optical technician took my glasses to adjust. I don't know what she put on them, but they are now ruined. When I removed my contacts and put my glasses on for the first time after she "adjusted" them, I could not see through them. It was as though their was an oily film on them. I washed and used a special cloth to clean them, but the lenses are blurry when I look through them. I plan to call them Monday morning to see what happened to them. I cannot wear them at all.


Reply

Thank you for your feedback. Great to hear you had a pleasant exam. Our opticians will be happy to help you with your glasses till you are 100% satisfied!

StarStarStarStarStar Every visit to the Concord Pike location has be... —    (Patient since 2017)

Every visit to the Concord Pike location has been very pleasant, friendly and professional - from the office staff to my doctor, Dr. Tucci.


StarStarStarStarStar Great Experience —    (Patient since 2017)

My experience with the Simon Eye group located on Concord Pike was terrific. My exam was thorough and ordering glasses was so easy. I highly recommend this practice.


StarStarStarStarStar  —    (Patient since 2017)

Dr. Tucci was excellent. Very professional and kind.


StarStarStarStarStar I was very satisfied with my visit Simon eye cl... —    (Patient since 2017)

I was very satisfied with my visit Simon eye clinic


StarStarStarStarStar Everything was cool. Maybe offer free beer and ... —    (Patient since 2018)

Everything was cool. Maybe offer free beer and pretzels.


StarStarStarStarStar Simon Eye & Dr. William Jeppe —    (Patient since 2017)

My most recent & all my eye appts. at Simon Eye, with Dr. William Jeppe, have gone well. From phone calls to examinations to orders placed for me & product exchanges have been handled promptly & courteously.


StarStarStarStarStar I appreciate the mail and email notifications t... —    (Patient since 2018)

I appreciate the mail and email notifications to return for my annual checkup. Dr. Jeppe is attentive, has a great memory, and explains things as we go along.


StarStarStarStarStar YEARLY EYE EXAM —    (Patient since 2019)

MY EXAM / EVALUATION WAS EXCELLENT AS ALWAYS. DR. JEPPE IS EXCELLENT , AND VERY PROFESSIONAL AS ALWAYS.


StarStarStarStarStar Five Star support from staff and DR. Jeppe. —    (Patient since 2017)

Five Star support from staff and DR. Jeppe.


StarStarStarStarStar Always a good experience.  —    (Patient since 2018)

Always a good experience.


StarStarStarStarStar Eye exam —    (Patient since 2017)

Visit was pleasant. Office staff were very nice.


StarStarStarStarStar Always a positive experience. Short wait time,... —    (Patient since 2019)

Always a positive experience. Short wait time, friendly staff and doctors.


StarStarStarStarStar Our eyes are very important! Dr. Jeppe always... —    (Patient since 2017)

Our eyes are very important! Dr. Jeppe always takes great care of us !


StarStarStarStarStar I have been going to Jeppe since moving to the ... —    (Patient since 2018)

I have been going to Jeppe since moving to the area ten years ago. Always friendly, professional and customer focused. Dr Jeppe will be mtg last eye doctor.


StarStarStarStarStar Awesome experience! —    (Patient since 2017)

First time at the Concord Pike office. Everyone was very professional. I enjoyed my visit.


StarStarStarStarStar Great experience!  —    (Patient since 2017)

Great experience! First time to Concord Pike office and everyone was very professional.


StarStarNo StarNo StarNo Star Felt overcharged and given a strong prescriptio... —    (Patient since 2017)

Felt overcharged and given a strong prescription. Paid almost $100 after insurance for new glasses. From wearing the glasses, I had headaches and dizziness from a prescription that was too strong and the lenses did not have the blue light protection as I was originally told and thought I paid for. Other than that, everyone seemed friendly. Came back to another location to have my prescription adjusted at no cost.


StarStarStarStarStar Always excellent service. Dr Jeppe is terrifi... —    (Patient since 2018)

Always excellent service. Dr Jeppe is terrific!!!


StarStarStarStarStar Great service —    (Patient since 2018)

I love the friendliness of the entire group. Everyone is extremely helpful and courteous.


StarStarStarStarStar Improvement on returning calls...see note below... —    (Patient since 2017)

Improvement on returning calls...see note below. Other then that, very please with staff and doctors at Simon Eye.


StarStarStarStarStar Whole family loves Dr. Tucci —    (Patient since 2018)

Our whole family sees Dr. Tucci. He explains things to us and never talks down to the kids. They think it's fun getting their eyes checked.


StarStarStarStarStar Thorough exam. Staff was friendly and great cu... —    (Patient since 2018)

Thorough exam. Staff was friendly and great customer service.


StarStarStarStarStar Great and thorough exam. Very customer friendl... —    (Patient since 2018)

Great and thorough exam. Very customer friendly.


StarStarStarStarStar Great service —    (Patient since 2017)

I've always received excellent service from the Concord Pike staff and Dr. Jeppe for my annual eye exam. Everyone is friendly and courteous. I've experienced very short wait times and my exams are completed within 30 minutes. Lastly, my contacts order is always ready for pick up within a week. No complaints.


StarStarStarStarStar Professional staffStylish glass for a low pric... —    (Patient since 2018)

Professional staff Stylish glass for a low price #Dr. Jeppe is great


StarStarStarStarStar Always wonderful service and great value. —    (Patient since 2017)

Always wonderful service and great value.


StarStarStarStarStar Very pleased with the visit. Fast, friendly se... —    (Patient since 2018)

Very pleased with the visit. Fast, friendly service.


StarStarStarStarStar Dr Tucci and staff are very pleasant. I felt th... —    (Patient since 2019)

Dr Tucci and staff are very pleasant. I felt that my exam was thorough and was happy with the help I received picking out glasses.


StarStarStarStarStar Outstanding and professional service —    (Patient since 2018)

Dr Jeppe is always so helpful and friendly. He has been my optician for over 40 years. Outstanding .


StarStarStarStarStar Fast , Friendly and Efficient  —    (Patient since 2018)

Fast , Friendly and Efficient


StarStarStarStarStar IT was a great experience - thanks for a classy... —    (Patient since 2019)

IT was a great experience - thanks for a classy and professional appointment. The doc rocks!


StarStarStarStarStar nice people but could be more welcoming, hire a... —    (Patient since 2018)

nice people but could be more welcoming, hire a internal communications consultant or hire better personalities.


StarStarStarStarStar Like Dr Jeffie quality exam and nice person —    (Patient since 2018)

Like Dr Jeffie quality exam and nice person


StarStarStarStarStar Great experience. —    (Patient since 2017)

I saw Dr. Tucci, he was excellent! I was really happy with my experience there. They checked my insurance prior to my visit which was great. I was taken back to the exam room right away. Dr. Tucci was so nice and professional. He was willing and able to explain the exam findings to me. He was also able to discuss what I can expect to happen in the future. Thank you for the great experience. I would definitely go back and recommend the location to others.


StarStarStarStarStar I love this place and recommend it to anyone wh... —    (Patient since 2017)

I love this place and recommend it to anyone who asks about an eye doctor. The docs seem to be top notch, the staff is helpful, the selection is pretty darn good, and the facilities are clean and well lit. What more could you ask for?


StarStarStarStarStar Exceptional Service in every way —    (Patient since 2018)

It was a great experience as always. Very friendly and helpful staff. Cathy and Amber were very helpful with our orders of contacts and glasses!! Dr. Tucci always makes the exam so easy and answers all of the questions I save for the yearly visit! Thank you everyone for everything!


StarStarStarStarStar Jennifer Burke —    (Patient since 2016)

Everyone is always sooo nice and friendly .. it makes it all painless and not scary! Thank you!


StarStarStarStarStar The service was awesome everyone was pleasant a... —    (Patient since 2018)

The service was awesome everyone was pleasant answered all our questions and we will defantly continue to come to Simon eye. We will defantly refer friends and family


StarStarStarStarStar The service was great everyone was so helpful w... —    (Patient since 2018)

The service was great everyone was so helpful we will continue to come to Simon eye thanks for everything and I will definitely refer friends and family


StarStarStarStarStar Dr. Jeppe and the support staff were superb. —    (Patient since 2018)

Dr. Jeppe and the support staff were superb.


StarStarStarStarStar Excellent ! —    (Patient since 2018)

Wonderful as usual! I have recommended this office to everyone...


StarStarStarStarStar Everyone was helpfu, nice and answered all my q... —    (Patient since 2018)

Everyone was helpfu, nice and answered all my questions. Very nice facility.


StarStarStarStarStar I always enjoy seeing Dr. Jaffe. He takes his ... —    (Patient since 2018)

I always enjoy seeing Dr. Jaffe. He takes his time and is very clear with how things are progressing with my eye exams.


StarStarStarStarStar The staff was welcoming and professional. Expe... —    (Patient since 2018)

The staff was welcoming and professional. Expert and thorough eye exam as usual. A top notch team.


StarStarStarStarStar Dr. Tucci has a great sense of humor. Always ni... —    (Patient since 2018)

Dr. Tucci has a great sense of humor. Always nice to offset a visit with some goofy banter.


StarStarStarStarStar Amazing —    (Patient since 2016)

I always feel welcome when I come to the Concord Pike office. I never wait very long to be taken back and Jill takes great care of me when I'm looking for new glasses! Ashley was also such a sweetheart helping me learn how to put in contacts for the first time and that took real patience!


StarStarStarStarStar Friendly , Nice & convenient location —    (Patient since 2017)

Always enjoy going for my eye exam. Dr. Tucci is curtious, friendly and explains everything I need to Know. Staff is very and helpfull


StarStarStarStarStar Just a solid good eye doctor visit.  —    (Patient since 2017)

Just a solid good eye doctor visit.


StarStarStarStarStar Always great to stop in there - people are alwa... —    (Patient since 2018)

Always great to stop in there - people are always friendly.


StarStarStarStarStar Easy to navigate and good —    (Patient since 2016)

Easy to navigate and good


StarStarStarStarStar Always excellent care and guidance. —    (Patient since 2018)

Always excellent care and guidance.


StarStarStarStarStar Great Visit —    (Patient since 2016)

I drove farther to be serviced by Dr. Tucci. Excellent knowledge, service, and manner.


StarStarStarStarStar  —    (Patient since 2016)

I have come to expect good service from Dr. Jeppi and this latest visit was no exception.


StarStarStarStarStar First time and I had a great experience from st... —    (Patient since 2016)

First time and I had a great experience from staff and Doctor. Truly recommend.


StarStarStarStarStar Usual pleasant visit. Dr. Jeppe's one of the be... —    (Patient since 2018)

Usual pleasant visit. Dr. Jeppe's one of the best I've experienced.


StarStarStarStarStar Why go anywhere else. —    (Patient since 2018)

Everyone at Simon Eye on Concord Pike is friendly, competent, and efficient. Dr. Jeppe is affable, knowledgeable, and thorough. He is very willing to discuss any questions or concerns you might have.


StarStarStarStarStar Simon Eye made it extremely easy for me and my ... —    (Patient since 2017)

Simon Eye made it extremely easy for me and my family to transfer over from our previous eye doctor. The staff was very warm, courteous, and quite knowledgeable.


StarStarStarStarStar Always Professional, Friendly & Helpful —    (Patient since 2017)

Really appreciate the welcoming, professional, and helpful attitudes of Staff. Any questions are always answered. Enjoy coming to Simon Eyes!


StarStarStarStarStar Efficient, Friendly Service —    (Patient since 2017)

Everyone I dealt with for my eye exam and glasses purchase was helpful, pleasant and professional. The great service and pleasant atmosphere is why I keep coming here.


StarStarStarStarStar The doctor and staff were wonderful.  —    (Patient since 2017)

The doctor and staff are wonderful.


StarStarStarStarStar Great, personable staff which was super efficie... —    (Patient since 2017)

Great, personable staff which was super efficient. I would highly recommend Simon Eye to anyone and everyone!


StarStarStarStarStar  —    (Patient since 2018)

Loved everything about the visit from the time we walked in to the we left. Every person was amazing & knew what they were doing.


StarStarStarStarStar So, I had been with one eye doctor for many years... —    (Patient since 2017)

So, I had been with one eye doctor for many years, however, I was unable to get a timely appointment and since my glasses were scratched to the point of worthlessness I decided to try and get an appointment elsewhere. Simon Eye Associates was able to see me the next day, at a time of my choosing and also promptly escorted me back to see the doctor at the appointed time.


StarStarStarStarStar Visiting Simon Eye is always a joy.  —    (Patient since 2019)

Visiting Simon Eye is always a joy. I have fun with Dr. Tucci he is great. The staff in the office is a joy to visit. Great job simon eye concord pike!


StarStarStarStarStar Kudos —    (Patient since 2017)

It"s good to have this opportunity to express my appreciation of how well Dr. Jeppe has taken care of my eyesight over the years. He works with me with the mono-vision lenses and explains what is best for my needs.


StarStarStarStarStar  —    (Patient since 2017)

An annual review with good news!


StarStarStarStarStar The office staff was very friendly. ... —    (Patient since 0001)

The office staff was very friendly.


StarStarStarStarStar Always happy with the care I receive here! —    (Patient since 2017)

My annual eye appointment is just about the only doctor's appointment that is a breeze each year. The staff is awesome and extremely friendly. Dr. Tucci is great and happy to answer any questions. I always make my appointment during the day because the office is closer to work than home, and they get me in and out, with my contacts ordered and set to be delivered straight to my house. Switching to this provider was the best decision ever!


StarStarStarStarStar September 9 Concord Pike Office visit  —    (Patient since 2017)

Everything was pleasant, thorough, and professional.


StarStarStarStarStar Great visit! —    (Patient since 0001)

The doctor was very efficient and thorough. Honestly it was one of the easiest eye exams I've had in a long time, and everything got done in the one visit (normally I have to come back multiple times). Great selection of frames, and very knowledgeable optician to help order the glasses with everything I wanted. Excellent visit!


StarStarStarStarStar Visit from Thursday, Sept. 8 —    (Patient since 2017)

My visit, was as usual, very good. Had an ugly sty problem, and Dr. Jeppe gave me an antibiotic and instructions. Seems to be working.


StarStarStarStarStar  —    (Patient since 2017)

Everything from greeting to setting up my next check up was perfect.


StarStarStarStarStar  —    (Patient since 0001)

It was helpful to be able to complete the required forms online ahead of the appointment.


StarStarStarStarStar  —    (Patient since 2017)

I love the service and friendly atmosphere at Simon Eye Concord. They always have a great selection of eyewear. I truly enjoy each year coming back.


StarStarStarStarStar Great staff, great doctor —    (Patient since 2017)

Very helpful, kind and professional. I loved Dr Tucci. The front desk staff was also very courteous and helpful. They got me in right away to be seen with my eye issue. Would definitely recommend!


StarStarStarStarStar Staff opened Minday to computer problems.... —    (Patient since 2017)

Staff opened Minday to computer problems.


StarStarStarStarStar  —    (Patient since 2017)

also enjoy the visit. Dr. Joffe is very easy to talk to


StarStarStarStarStar Dr Jeppi is first rate. Always enjoy my visits and always leave seeing a little better.... —    (Patient since 2018)

Dr Jeppi is first rate. Always enjoy my visits and always leave seeing a little better.


StarStarStarStarStar Nice office, the staff is friendly and helpful. —    (Patient since 2017)

I go to Dr. Jeppe and he is very nice and easy to talk to. I feel very comfortable here and everyone is kind and patient. Even when I take a long time to put contacts in for the first time.


StarStarStarStarStar Dr Jeppe is the absolute best! —    (Patient since 2017)

Dr Jeppe is the absolute best at his professiIon. He explains so you understand and always strives to optimize my prescription. I referred my husband and he also impressed with Dr Jeppe's exam, knowledge and professionalism.


StarStarStarStarStar  —    (Patient since 2017)

The service I received from Dr. William H. Jeppe at the Concord Pike, Wilmington, DE, location was excellent as usual. He is very knowledgeable and professional.


StarStarNo StarNo StarNo Star Tired of always waiting —    (Patient since 2017)

When I set an appointment and I get there early, I would like to be seen at the time of my appointment. I am constantly having to wait 20 sometimes 30 after my appointment time, not the time I got there, just to be seen. People set appointments for a reason, how do you get sooooooo backed up that I'm waiting for that long every time?


StarStarStarStarStar I was mildly surprised, after using another Optometrist for years. I got a thorough eye exam —    (Patient since 2017)

I was mildly surprised, after using another Optometrist for years. I got a thorough eye exam, with recommendations and a very competent analysis of the eyewear and costs. I was going to use the Internet, but when I was advised of what my Insurance would do and the personal care, I decided to purchase my new glasses through Simon's. Well done.


StarStarStarStarStar Everyone was courteous and efficient. kay kasper... —    (Patient since 2018)

Everyone was courteous and efficient. kay kasper


StarStarStarStarStar My Appointment  —    (Patient since 2017)

My eye appointment started on time and went very smoothly. The staff was very attentive and courteous. I would definitely recommend a friend to Simon Eye.


StarStarStarStarStar  —    (Patient since 2018)

My visit was very pleasant. Good service all around.


StarStarStarStarStar Love the competency of Dr Jeppe and staff... —    (Patient since 0001)

Love the competency of Dr Jeppe and staff


StarStarStarStarStar A friendly and pleasant practice with quick service. I rarely wait more than 10 minutes to be seen... —    (Patient since 2017)

A friendly and pleasant practice with great service. I rarely wait more than 10 minutes to be seen (no pun intended).


StarStarStarStarStar  —    (Patient since 2018)

I think Dr. Jeppe is the best and am always grateful for his thorough eye exam. I am definitely in good hands with him.


StarStarStarStarStar Good eye care and attention to deta... —    (Patient since 2016)

Good eye care and attention to detail


StarStarStarStarStar  —    (Patient since 2018)

very professional friendly staff efficient visit


StarStarStarStarStar Fantastic experience at Simon Eye! I was able to get a very convenient appointment that fit with ... —    (Patient since 2017)

Fantastic experience at Simon Eye on Concord Pike! I was able to get a convenient appointment that fit with my schedule and every member of the staff was wonderful! The exam was very thorough and everything was explained to me in detail.


StarStarStarStarStar Dr. Tucci is the best! Has all the answers for my questions and is very thorough and professional... —    (Patient since 2017)

Dr. Tucci is the best! Has all the answers for my questions and is very thorough and professional in every way.


StarStarStarStarStar From the minute I called to schedule my appointment to the end was exceptional service. The ladies... —    (Patient since 2018)

From the minute I called to schedule my appointment to the end was exceptional service. The ladies at the front desk were friendly and kind, the doctor gave me a warm welcome and was very helpful during my entire visit. The ladies walked me back out to the front desk before I left welcoming back any time with questions or concerns. Will be sure to only go here in the future.


StarStarStarStarStar  —    (Patient since 2019)

My Annual Eye Exam was performed expertly , once again , By Bill Jeppe .


StarStarStarStarStar Everyone was very nice and helpful! The extra effort to help me save money on my frame order was ... —    (Patient since 2017)

Everyone was very nice and helpful! The extra effort to help me save money on my frame order was greatly appreciated!


StarStarStarStarStar  —    (Patient since 2017)

I have been a patient for a number of years and have never been disappointed or dissatisfied with my care. Dr. Jeppe is very thorough and always explains his findings. I just referred my 86 year old mother for an exam and she was very happy with her exam.


StarStarStarStarStar  —    (Patient since 2017)

Best eye exam I ever had. Dr. Jeppe was very thorough and explained his findings.


StarStarStarStarStar Very friendly and professional staff. Dr. Tucci remains the #1 pick for my family.... —    (Patient since 2018)

Very friendly and professional staff. Dr. Tucci remains the #1 pick for my family.


StarStarStarStarStar It was great! Wait time was short and my doctor was very nice. ... —    (Patient since 0001)

It was great! Wait time was short and my doctor was very nice.


StarStarStarStarStar Simon Eye is A-Ok with me! —    (Patient since 2019)

I absolutely love Simon Eye! Everyone is very helpful and I have a nice selection of eyewear. Dr. Jeppe especially understands the aging eye, which is just what I need.


StarStarStarStarStar Very friendly —    (Patient since 0001)

The doctors were very friendly, timely and efficient.


StarStarStarStarStar Annual Eye Exam ... —    (Patient since 2018)

I had an appointment at 1:30 with Dr. Jeppe. I've been going here almost 10 years now. I have always been pleased with the way any issues were explained to me so I could understand what was going on. I don't think I've ever had to wait more than a few minutes for my appointments. I appreciate that Simon Eye considers my time just as important as theirs. I'm also happy to report my prescription hasn't changed significantly from last year so I'm not in need of new glasses at this time.


StarStarStarStarStar EXCELLENT service!! I've been wearing glasses for 21 years and have never experienced such great s... —    (Patient since 2017)

EXCELLENT service!! I've been wearing glasses for 21 years and have never experienced such great service until now. Very genuine care and knowledgeable! Very comfortable and friendly atmosphere. Doctors are WONDERFUL!


StarStarStarStarStar Dr Jeppe —    (Patient since 2017)

Dr. Jeppe was very friendly, professional and explained what he was going to do, what he had done as well as the results. Excellent 10 stars


StarStarStarStarStar Only small item -I had an 8A appt. Door was unlocked promptly at 8A —    (Patient since 2018)

Only small item -I had an 8A appt. Door was unlocked promptly at 8A. I would suggest staff "open" at 7:45A so customers could wait inside, take care of paperwork, etc.


StarStarStarStarStar JENNIFER WAS THE GAL WHO DID MOST OF MY EXAM AND WAS VERY GOOD AND EXPLAINED THINGS AND ANSWERED... —    (Patient since 2018)

JENNIFER WAS THE GAL WHO DID MOST OF MY EXAM AND WAS VERY GOOD AND EXPLAINED THINGS AND ANSWERED ALL MY QUESTIONS AS WE WENT ALONG.


StarStarStarStarStar My visit was good but when i went to pick up my second pair of glasses on 4/5 the receptionist... —    (Patient since 2018)

My visit was good but when i went to pick up my second pair of glasses on 4/5 the receptionist asked my date iud birth before my name. I did start the conversation that i was picking up glasses . Why do you need my date of birth to do that, especially before my name? It was just weird and felt unneccessary.


Reply

Thank you for letting us know. Our Office Manager will be contacting you to explain why we ask for date of birth. You are right though that it should have been asked after we knew your name. Our apologies for that.

StarStarNo StarNo StarNo Star Long wait but good visit  —    (Patient since 2019)

I wish it was a faster way to get in and out. I always have to schedule an hour and a half. Even if they are not apparently busy there's a long wait


Reply

Thank you for your feedback. We do everything possible to see patients on time because we know your time is valuable. Our Director of Customer Service will look into what happened with your visit and get it corrected.

StarStarStarStarStar I've been going to Dr. Jeppe for years and love his matter of fact eye exams —    (Patient since 2018)

I've been going to Dr. Jeppe for years and love his matter of fact eye exams. He always delivers high quality care, without pushing unnecessary upgrades. His dry humor is appreciated.


StarStarStarStarStar Dr. And staff are great. Know their stuff and nice about it.  —    (Patient since 2018)

Dr. And staff are great. Know their stuff and nice about it.


StarStarStarStarStar My visit was awesome and wonderful amazing fantastic terrific friendly  —    (Patient since 2018)

My visit was awesome and wonderful amazing fantastic terrific friendly


StarStarStarStarStar Simmon Eye has always provided an excellent experience —    (Patient since 2018)

Simmon Eye has always provided an excellent experience. This is the first time a I've come to the 202 location and it was great. The staff werected all very nice and the doc was pleasant and professional. I'll never go any where else.


StarStarStarStarStar Everyone was very friendly and professional. Dr Tucci did a very good job and was very thorough —    (Patient since 0001)

Everyone was very friendly and professional. Dr Tucci did a very good job and was very thorough. Great service overall!


StarStarStarStarStar Dr Jeppe was great! Staff was excellent! The optician also explained the breakdown of the charges,... —    (Patient since 2018)

Dr Jeppe was great! Staff was excellent! The optician also explained the breakdown of the charges, which was very helpful. Very happy with everything!


StarStarStarStarStar Love this office. Keep up the great work.  —    (Patient since 2016)

Love this office. Keep up the great work.


StarStarStarStarStar I have found Simon Eye to be superior in all respects to all competitors in NCC ever since I moved... —    (Patient since 2018)

I have found Simon Eye to be superior in all respects to all competitors in NCC ever since I moved to Delaware five+ years ago.


StarNo StarNo StarNo StarNo Star New to Contact Lenses $40 Tutrial Fee —    (Patient since 2017)

The ONLY reason for one star is because I was charged a $40 fee consultation fee to be shown how to properly use my new contact lenses. The doctor and staff at the Concord Pike Facility were wonderful! I was informed of the $40 fee prior to the tutorial and could have declined the consultation; however out of concern for my eye health, I agreed to pay. I believe the service should be included with the eye exam. In my opinion, a healthcare provider is ethically responsible to ensure that its patients are fully informed about how to use any medications prescribed at the time of visit. Since, I've never been charged a consultation fee when purchasing new frames, I believe the same should be (even more so, since I am placing something foreign directly onto my eye) true when getting contact lenses for the first time.


Reply

Thank you for writing to us. We apologize that the Contact Lens Evaluation and Fitting Fee was not fully explained. Our Director of Customer Service will be contacting you shortly to speak with you and answer any other questions you may have. It is great to hear that you thought the doctor and staff were wonderful!

StarStarStarStarStar always a pleasure to visit this office and to meet with Dr Jeppe  —    (Patient since 2017)

always a pleasure to visit this office and to meet with Dr Jeppe


StarStarStarStarStar Its not broke dont fix it. Thanks Adrian —    (Patient since 2018)

Its not broke dont fix it. Thanks Adrian


StarStarStarStarStar De Jeppe was able to diagnose my problem and my eyes are already feeling better —    (Patient since 2017)

De Jeppe was able to diagnose my problem and my eyes are already feeling better


StarStarStarStarStar Excellent Eye Care —    (Patient since 2018)

I have come to the point where I look forward to my annual eye appointments because I have the upmost confidence in Dr. Jeppe as I know if there is the slightest difference in my vision, he will inform me as to what precautions I need to take or what is the latest and most effective treatment I need to receive. I am very grateful for his professional knowledge and kindness throughout the many years I have been under his care. Sincerely, Judy S.


StarStarStarStarStar You were all wonderful. Outstanding —    (Patient since 2018)

You were all wonderful. Outstanding


StarStarStarStarStar We have the highest praise for Gillian. She is so professional —    (Patient since 2017)

We have the highest praise for Gillian. She is so professional. She is fantastic at her job, enthusiastic, knowledgeable and friendly. She is by far the best eye care professional I have ever worked with. Thank you!


StarStarStarStarStar Call in eye appointment —    (Patient since 2017)

I called asking for an appointment ASAP because of "floaters" and was told to come in immediately. I was completely satisfied with my visit with Dr. Tucci.


StarStarStarStarStar Always a pleasant experience  —    (Patient since 2016)

I've been going to Concord pike office for years and I will neve go to another place. Always pleasant helpful the staff. Dr.tucci is always knowledgeable and friendly. I always forget her name but the optrician that helps me with the glasses that sits by the front door is awesome. I can always count on her to give an honest opinion. The only thing I wish is they had a bigger selection. Other than that wonderful office. See you next year.


StarStarStarStarStar The BEST!! I decided to choose Simon Eye Associates because the location was closer to my new... —    (Patient since 2017)

The BEST!! I decided to choose Simon Eye Associates because the location was closer to my new home. I was very impressed by Dr. Jeppe and the assistance Robin gave me on selecting my eye glasses. I know I made the right choice in choosing Simon Eye Associates.


StarStarStarStarStar Dr. Jeppe has always been just a great eye doctor for me —    (Patient since 2018)

Dr. Jeppe has always been just a great eye doctor for me. The office staff are always pleasant, also.


StarStarStarStarStar great visit! —    (Patient since 0001)

awesome experience, thanks so much for answering all of my questions and making me feel at ease.


StarStarStarStarStar This was my first visit and it was a pleasant experience —    (Patient since 2016)

This was my first visit and it was a pleasant experience. I asked lots of questions during the exam and Dr. Jeppe was knowledgeable and made me feel comfortable.


StarStarStarStarStar Normal visit with Dr Jeppe —    (Patient since 2017)

Normal visit with Dr Jeppe


StarStarStarStarStar Very pleased with the service and the fact that I could use my insurance and the glass were not... —    (Patient since 2018)

Very pleased with the service and the fact that I could use my insurance and the glass were not expensive. They made sure that I was happy.


StarStarStarStarStar I think you are a great facility. —    (Patient since 2018)

I think you are a great facility.


StarStarStarStarNo Star Dual Vision —    (Patient since 2018)

Yes and No. Yes, if you had ample insurance. No if you lacked ample insurance. Simon Eyes is pricier than many competitors, sometimes far pricier. Whether that additional cost is offset by the pluses at Simon is a subjective question. Also: If Simon Eyes is simply unaffordable for the uninsured or under-insured, then Simon superiority, real or perceived, is a moot point. That may not be what Simon says, but it's so.


StarStarStarStarStar Yes and No. Yes, if you had ample insurance. No if you lacked ample insurance —    (Patient since 2018)

Yes and No. Yes, if you had ample insurance. No if you lacked ample insurance. Simon Eyes is pricier than many competitors, sometimes far pricier. Whether that additional cost is offset by the pluses at Simon is a subjective question. Also: If Simon Eyes is simply unaffordable for the uninsured or under-insured, then Simon superiority, real or perceived, is a moot point. That may not be what Simon says, but it's so.


StarStarStarStarStar Excellent customer service and knowledgeable team —    (Patient since 0001)

Always friendly and helpful. Will continue to visit this office!


StarStarStarStarStar Very good, consistcare over many years.  —    (Patient since 2018)

Very good, consistcare over many years.


StarStarStarStarStar No changes! My family and I have been using Simon Eye for a decade. —    (Patient since 0001)

No changes! My family and I have been using Simon Eye for a decade.


StarStarStarStarStar Dr. Jeppe was very smart and personable.  —    (Patient since 2016)

Dr. Jeppe was very smart and personable.


StarStarStarStarStar The optician helping me with new glasses was outstanding —    (Patient since 2016)

The optician helping me with new glasses was outstanding


StarStarStarStarStar I wouldn't change a thing; great team, great service! —    (Patient since 0001)

I wouldn't change a thing; great team, great service!


StarNo StarNo StarNo StarNo Star This in no way the reflection of Dr.Tucci —    (Patient since 2018)

This in no way the reflection of Dr.Tucci. He was wonderful, the problem is when I requested a copy of my prescription. I forgot to get it the day of the exam so I went in the following Monday to get it. I was told that the computer was down and I was also told that I would not be able to get it emailed to me. I do not have a fax machine so they would have to send it regular mail. I had to wait a week to get it and when I did it was the wrong prescription. They gave me a reading glasses prescription and not my bifocal prescription so I just emailed them again and I want that emailed to me by this coming Monday, the 25th.. It does not take an entire week to get from your office to my house.


Reply

Hi Dina, Thank you for writing. We will get that Rx to you asap.

StarStarStarStarStar I was emailed twice, texted twice, and called twice to confirm my appointment —    (Patient since 2018)

I was emailed twice, texted twice, and called twice to confirm my appointment. I was very annoyed by this. When I text a response that I will be making my appointment I do not need to be harassed 7 more times to confirm an already confirmed appointment. This has happened to me almost every appointment over the last year or two. This is an issue that really needs to be fixed!


Reply

Dear Dana, Thank you for letting us know. Your preferences have been noted in your account.

StarStarStarStarStar Staff was awesome Always a pleasure —    (Patient since 2018)

Staff was awesome Always a pleasure


StarStarStarStarNo Star Great —    (Patient since 2017)

I really enjoyed my visit here & will recommend people to come.


StarStarStarStarStar I have been seen by Dr —    (Patient since 2018)

I have been seen by Dr. Jeppe for many years and greatly appreciate the thoroughness of his exam, his communicating and explaining the results and answering my questions. Also the staff was friendly and helpful. At Dr. Jeppe's suggestion, I brought in an old pair of glasses which I use for the computer and they checked the prescription for me.


StarStarStarStarStar I go for the Doctor —    (Patient since 2018)

Dr. Jeppe is superb and explains things very well!


StarStarStarStarStar Dr Jeppe removed a foreign body from under my upper eye lid —    (Patient since 2018)

Dr Jeppe removed a foreign body from under my upper eye lid. He did an outstanding job! As always! Your phone support got me in quickly (less than 45 minutes) ... thanks for being there ... and being so good!


StarStarStarStarStar It was great. I called last minute to make an appt for an evening ot Saturday —    (Patient since 2018)

It was great. I called last minute to make an appt for an evening ot Saturday. They had just had s cancellation for 5:00 that evening which was perfect. As soon as I arrived I was taken right back. Dr. Tucci Is great. Jillian was terrific helping me choose the right frames and fitting me. Overall, great experience.


StarStarStarNo StarNo Star Better explain what insurance covers and the discounts of the bill.  —    (Patient since 2019)

Better explain what insurance covers and the discounts of the bill.


Reply

Thank you for your feedback. Our Billing Manager will contact you to further explain the insurance and discounts.

StarStarStarStarStar His was my first time at your office, since we are new to the area —    (Patient since 2018)

His was my first time at your office, since we are new to the area. I will be back, and I will recommend that the rest of my family make Simin Eye their optometrists as well.


StarStarStarStarStar always a great experience, Dr. Je is patient and explains everything simply and completely. —    (Patient since 2018)

always a great experience, Dr. Jeppe is patient and explains everything simply and completely.


StarStarStarStarStar DR. Jeppe —    (Patient since 2017)

Dr. Jeppe is the ultimate professional. It would be great if there was an easier way to redeem contact lense rebate. Mailing later has never worked for me.


StarStarStarStarStar Everything was wonderful. —    (Patient since 2016)

Everything was wonderful. Jill was incredibly helpful in finding me new frames for my glasses.


StarStarStarStarStar Everything was excellent with the exception of the front desk person who I would have liked her to... —    (Patient since 0001)

Everything was excellent with the exception of the front desk person who I would have liked her to be more welcoming.


StarStarStarStarStar I worked with Jillian on lens and frames and she was very personable, as well as knowledgable and... —    (Patient since 2018)

I worked with Jillian on lens and frames and she was very personable, as well as knowledgable and accommodating.


StarStarStarStarStar My visit was wonderful, my daughter also had a visit and felt very comfortable. Job well done —    (Patient since 2017)

My visit was wonderful, my daughter also had a visit and felt very comfortable. Job well done. Ryan & A'Niya Matthews


StarStarStarStarStar Horrible front desk staff. Unprofessional, rolled eyes and condescending. Been going to Dr —    (Patient since 2017)

Horrible front desk staff. Unprofessional, rolled eyes and condescending. Been going to Dr. Jeppee for 35 years..he gets an A+, girls at front desk get an F...really need to educate them on customer service, and remind the female blonde fitting eyeglasses to not enter a conversation which doesn't concern her with misinformation. 4 of my family go here if it weren't for Dr. Jeppee, after this attitude I would not hesitate to refer to a different practice. Unsettling how this staff treats patients.


Reply

Thank you for taking the time to let us know. Our Director of Customer Service will look into this and handle. She will also give you a call. Our goal is excellent Service and apologize for anything less than that.

StarStarStarStarStar 1.Wait time to actually see my doctor is too long. 2 —    (Patient since 2017)

1.Wait time to actually see my doctor is too long. 2.After I left the office, I found out I was given the wrong copy of my current prescription; first time for that one, not sure why. Waiting for the right copy to arrive by mail.


Reply

Thank you for the feedback. We know your time is valuable and apologize for the wait. Our doctors do everything possible to keep to their scheduled times but there are occassions where a patient may require more care. Our Office Manager will be following up to be sure you receive your prescription and anything else you may need.

StarStarStarStarStar Dr. Jeppe and his staff are professional, polite and very easy to work with. Super service! —    (Patient since 2018)

Dr. Jeppe and his staff are professional, polite and very easy to work with. Super service!


StarStarStarStarStar Dr. Jeppe has the experience and personality which has earned my trust —    (Patient since 2018)

Dr. Jeppe has the experience and personality which has earned my trust. He is professional and knowledgeable and I would refer anyone to him. Thank you.


StarStarStarStarStar Dr. Jeppe is just great, and your office and optical staff are friendly and capability —    (Patient since 2018)

Dr. Jeppe is just great, and your office and optical staff are friendly and capability


StarStarStarStarStar The eye drops Dr Tochi suggested help tremendously —    (Patient since 2017)

The eye drops Dr Tochi suggested help tremendously


StarStarStarStarStar Great staff and professional services —    (Patient since 0001)

I was seen at the Concord Pike location and the entire staff, reception, nurse (forgot their names, sorry), Tina in Optical and of course Dr. Tucci were friendly & professional. My visit was on my lunch hour and I was seen on time, had a thorough examination, was fitted with new glasses, and back to work on time. Highly recommend!!!


StarStarStarStarStar Would like to see a bigger selection of men's glasses.  —    (Patient since 2016)

Would like to see a bigger selection of men's glasses.


StarStarStarStarStar I called to order my contacts the day after my visit and the phone call took a really long time —    (Patient since 2017)

I called to order my contacts the day after my visit and the phone call took a really long time. I was on hold for a long time before someone picked up. Also, I would like less reminders about my appointment. The office emailed, called, texted me many many times before the appointment. It got annoying because I confirmed with a person on the phone and still received multiple texts, phone calls, and emails. I understand that people forget, but it was overkill.


Reply

Dear Michele, Thank you for letting us know. We will indicate your notification preference in your account. We apologize your phone call took a long time. Our goal is to provide superior service so we'll be sure to look into this and get it corrected.

StarStarStarStarStar Dr. Tucci was wonderful: great manner and very thorough —    (Patient since 2016)

Dr. Tucci was wonderful: great manner and very thorough. The office staff was friendly and helpful as always. Thanks and see you next year!


StarStarStarStarStar When appt was made I explained my plan had changed so I knew what my copay was —    (Patient since 2017)

When appt was made I explained my plan had changed so I knew what my copay was. I would have thought the info was updated in the system but it was not which caused some miscommunication at the front desk that I was not happy about.


Reply

Thank you for your feedback. Our Director of Customer Service will look into this and get it corrected. Our goal is to always provide you with Superior Service and will do what it takes to make that happen.

StarStarStarStarStar  —    (Patient since 2017)

Excellent service, excellent staff!


StarStarStarStarStar Terri L. Coleman  —    (Patient since 2017)

Dr. Jeppe is an access to your business.


StarStarStarStarStar Terri L. Coleman  —    (Patient since 2017)

Dr. Jeppe is an access to your business.


StarStarStarStarStar Too many reminders were sent confirming my appt  —    (Patient since 2018)

Too many reminders were sent confirming my appt


StarStarStarStarStar Dr. Jeppe is great -- very professional and knowledgeable —    (Patient since 2018)

Dr. Jeppe is great -- very professional and knowledgeable. The only thing I'd change is to increase the number of parking places. Parking can be a problem there.


StarStarStarStarStar The office was operating a little slower than usual —    (Patient since 2018)

The office was operating a little slower than usual. I did have other plans following the visit which had to be delayed.


Reply

Dear Barbara, Thank you for letting us know. We know you time is valuable and will address this appropriately. Our Director of Customer Service will be contacting you.

StarStarStarStarStar The Optician was delightful and very attuned to me and knows a lot about eyewhere; you can tell... —    (Patient since 2017)

The Optician was delightful and very attuned to me and knows a lot about eyewhere; you can tell she loves what she does. Dr. Jeppe, as ususal, was very easy going and professional. He listens and explains thing in a respectful way. I really like going to Concord Pike office!


StarStarStarStarStar Everyone was very friendly and helpful! —    (Patient since 2016)

Everyone was very friendly and helpful!


StarStarStarStarStar The best contact lens fit ever! —    (Patient since 2017)

The best contact lens fit ever!


StarStarStarStarStar My examinations with Dr. Jeppe are always done in a professional and courteous manner —    (Patient since 2017)

My examinations with Dr. Jeppe are always done in a professional and courteous manner. He explains why the tests are being done and their results. I will continue to be under his care for as long as he is practicing - my eyes are in very good hands.


StarStarStarStarStar We, my husband and I, were both seen Monday. All the answers apply to both of us —    (Patient since 2017)

We, my husband and I, were both seen Monday. All the answers apply to both of us. We were completely satisfied, as usual.


StarStarStarStarStar Great Office —    (Patient since 2017)

Great staff, selection, service and would highly recommend visiting Simon Eye Associates on Concord Pike


StarStarStarStarStar Awesome visit. Great, professional staff and the doctor was awesome.  —    (Patient since 2017)

Awesome visit. Great, professional staff and the doctor was awesome.


StarStarStarStarStar Great staff at this location —    (Patient since 2014)

Great staff at this location. Always gives great advice and the helping in picking out the correct frames is always appreciated,


StarStarStarStarStar Already referred a colleague. —    (Patient since 0001)

Already referred a colleague.


StarStarStarStarStar Very friendly and professional —    (Patient since 0001)

Very friendly and professional


StarStarStarStarStar Dr —    (Patient since 2017)

Dr. Tucci was very informative and Robin was a great help in picking out my glasses! Always a pleasant experience.


StarStarStarStarStar The payment receipt should be an itemized receipt, listing each individual item charged, along... —    (Patient since 2017)

The payment receipt should be an itemized receipt, listing each individual item charged, along with its description stated next to each item (e.g., $10 for copay, $17 for contact evaluation, $120 for glasses, etc.). The current receipt only shows one single grand total amount, with no descriptions, whatsoever. An itemized receipt would be helpful, so that the customer can double check and verify that they were charged correctly for each individual item. Thank you.


Reply

Thank you for taking the time to provide the feedback and suggestion! We will look into this.

StarStarStarStarStar Robin was fantastic and provided outstanding service to even through the store was very busy —    (Patient since 2018)

Robin was fantastic and provided outstanding service to even through the store was very busy


StarStarStarStarStar My doctor and the optician, as well as ALL office staff, were very friendly and super helpful —    (Patient since 0001)

My doctor and the optician, as well as ALL office staff, were very friendly and super helpful. They offered information I did not know which helped me get things accomplished. For example, the doctor told me about your Saturday hours, since I didn't have time that day to see the optician; and the optician told me about the new transition tint feature that works in the car. I was thrilled about that! It was a great visit. Thanks very much!


StarStarStarStarStar Allways a good experience. —    (Patient since 2017)

Allways a good experience.


StarStarStarStarStar Always 5-Star Experience —    (Patient since 2017)

Really like Simon Eyes. The entire staff is always very professional, friendly, and knowledgeable. Whether for eye examination, contact lens evaluation, or selecting frames, I always have a 5-star experience.


StarStarStarStarStar TReally friendly and professional staff, including Dr. Tucci. Simon Eye is the best. —    (Patient since 2016)

Really friendly and professional staff, including Dr. Tucci. Simon Eye is the best.


StarStarStarStarStar You guys are doing things very well. Dr. Tucci gets my vote for life —    (Patient since 2017)

You guys are doing things very well. Dr. Tucci gets my vote for life. True professional and well rounded person.


StarStarStarStarStar I can't think of anything to change -- thank you! —    (Patient since 2017)

I can't think of anything to change -- thank you!


StarStarStarStarStar Very good experience all around. —    (Patient since 2017)

Very good experience all around.


StarStarStarStarStar Dr Jeppe has always treated me fairly. —    (Patient since 2017)

Dr Jeppe has always treated me fairly.


StarStarStarStarStar The number of times that I am messaged to make an appointment and to confirm my appointment is... —    (Patient since 2017)

The number of times that I am messaged to make an appointment and to confirm my appointment is beyond ridiculous! It is unnecessary and it is almost to the point of not wanting to come to Simon Eye. You should give people the option to opt out of all of the texts as many people are charged money for texts or don't want them and you are making people incur unnecessary expense and bother.


Reply

Thank you for your feedback. Patients definitely have the option to opt out of texts. Our Scheduling Manager has been notified of your request.

StarStarStarStarStar Eye Exams Done Right —    (Patient since 2017)

Quick and painless. Staff was attentive and friendly. I had class later that morning, so I greatly appreciated the speed in which I was seen. While my appointment went quickly, it never felt rushed.


StarStarStarStarNo Star An acquaintance, who usually goes to the Concord office, went to Limestone as she was able to get... —    (Patient since 2018)

An acquaintance, who usually goes to the Concord office, went to Limestone as she was able to get an earlier appointment. She told me that she was surprised with as she states 10 walls of eyeglass options as opposed to the four we have at Concord. It upset me that my options were so slim do to the location. I wish I knew. as I may have gone to another location to chose my lens. Especially as you choose to have more of the expensive ones.


StarStarNo StarNo StarNo Star I WENT IN TO HAVE MY EYES FLUSHED BECAUSE THEY WERE HURTING FROM SPRYING INSECTACIDE —    (Patient since 0001)

I WENT IN TO HAVE MY EYES FLUSHED BECAUSE THEY WERE HURTING FROM SPRYING INSECTACIDE.I ASKED WHAT THEY WERE GOING USE TO FLUCH MY EYSE BEFORE I WNET THEIR & THE TECH SAID THAT SHE WAS NOT SURE. IF I HAD KNOW THIS I WOULD NOT HAVE PAID A COPAY FOR A SPEACILIST. I WOULD HAVE WENT TO THE STORE AND PURCHASE EYE DROPS. WHICH I END UP DOING BECAUSE THE EYE DROP THE DR. TUCCI GAVE ME WAS EXPIRED.


Reply

Thank you for letting us know. I understand the Office Manager has handled this for you. If you need anything else, please feel free to contact our Director of Customer Service.

StarStarStarStarStar I was so happy with the amount of time that I spent there —    (Patient since 2017)

I was so happy with the amount of time that I spent there. I wish all appointments could be that succinct.


StarStarStarStarStar The staff members at Concord are amazing!! They are very friendly and helpful —    (Patient since 2017)

The staff members at Concord are amazing!! They are very friendly and helpful. I would recommend my family and friends to Dr. Jeppey and his team.


StarStarStarNo StarNo Star Dr. Jeppe was excellent, but I was disappointed in the wait time to see him —    (Patient since 2015)

Dr. Jeppe was excellent, but I was disappointed in the wait time to see him. It was at least 20 min.


Reply

Dear Carroll, Thank you for your feedback. We understand your time is valuable! Our doctors do their best to run on time but occassionally they do have a patient emergency or one that requires more attention. Our Director of Customer Service will look into what happened here and make sure it gets corrected.

StarStarStarStarStar I really enjoy my visit with Dr —    (Patient since 2017)

I really enjoy my visit with Dr. Jeppe as I have known him for many years and he does an excellent eye exam and explains everything to me.


StarStarStarStarStar Needed to see Dr Jeppe regarding a eye problem. Glad to be able to get same-day appointment —    (Patient since 2017)

Needed to see Dr Jeppe regarding a eye problem. Glad to be able to get same-day appointment. Dr Jeppe identified the problem and gave me a prescription and treatment advice. Very satisfied.


StarStarStarStarStar Great, but too many reminders —    (Patient since 2015)

The visit and care was great but i received far too many reminders about my visit. i received emails, texts, and calls. Please limit to 1-2 total reminders.


StarStarStarStarStar Great people, Great service, Great place. —    (Patient since 2019)

Great people, Great service, Great place.


StarStarStarStarStar We used to live in DE -- now live in Florida —    (Patient since 2017)

We used to live in DE -- now live in Florida. One of the reasons we come up for an annual visit is to have our eyes examined by Dr.Jeppe. He truly is the best -- we trust his judgment implicitly. Only negative is that this facility is not very handicap accessible -- however, we only go to the location where Dr Jeppe is practicing.


StarStarStarStarStar The person who took my eye glass order is outstanding. She remembered us from months ago, by name —    (Patient since 2018)

The person who took my eye glass order is outstanding. She remembered us from months ago, by name. She was knowledgeable,friendly and created what I can describe as an awesome experience. Please recognize her for the asset she is to your company.


StarStarStarStarNo Star Good doctor, annoying reminders —    (Patient since 2018)

Simon Eye has the most annoying email, text, and phone call reminder system on the planet. I wish I could unsubscribe from communications. If or weren't for the fact that I really like Dr Jeppe, I would find another practice, that's how much I dislike all the notices and reminders.


StarNo StarNo StarNo StarNo Star # of appointment contacts unacceptable —    (Patient since 2019)

My biggest complaint with Simon Eye is the amount of times I'm contacted to either make an appointment or confirm an appointment. I was contacted via mail, email, cell phone & home phone no less than 11 times regarding the making of and/or confirmation of an eye appointment.? I consider this type of contact both annoying and hostile.


StarStarStarStarNo Star The office is wonderful; however, the overzealous appointment reminders are out of control! I am... —    (Patient since 2017)

The office is wonderful; however, the overzealous appointment reminders are out of control! I am an adult and don't need multiple calls, texts, and phone calls to remind me.


Reply

Dear Alexis, Thank you for your feedback. We are glad to hear the office is wonderful! We will make a note in your account of your desire to receive a single reminder.

StarStarStarStarStar Dr jeppe was very pleasant and professional. —    (Patient since 2017)

Dr jeppe was very pleasant and professional.


StarStarStarStarStar Dr. Jeppe was EXCELLENT!! Best eye Dr's apt, I've had in years... thorough and informative! —    (Patient since 0001)

Dr. Jeppe was EXCELLENT!! Best eye Dr's apt, I've had in years... thorough and informative!


StarStarStarStarStar Dr. Jeppe has been my Optometrist for over 20 years (prior to Simon Eye) —    (Patient since 2018)

Dr. Jeppe has been my Optometrist for over 20 years (prior to Simon Eye). He remains consistent! He is extremely thorough and you will walk out of his office satisfied.


StarStarStarStarStar My eyes have been watering and itching lately. I felt I should see Dr. Jeppe —    (Patient since 2017)

My eyes have been watering and itching lately. I felt I should see Dr. Jeppe. I didn't have an appointment and yet I was able to see him almost immediately. As always, Dr. Jeppe identified the problem,gave me some eye drops, and the situation was remedied at once. I am so grateful. Thank you.


StarStarStarStarStar MY VISIT WAS TERRIFIC!!!I WAS TREATED LIKE A CELEBRITY BY THE DOCTOR'S ASSISTANT KELLY AMBROSINO... — 

MY VISIT WAS TERRIFIC!!! I WAS TREATED LIKE A CELEBRITY BY THE DOCTOR'S ASSISTANT KELLY AMBROSINO SHE WAS GREAT AND ALSO ROBIN WHO HELPED ME PICK OUT MY GLASSES.BOTH OF THEM WERE FABULOUS AND SHOULD BE REWARDED. WE NEED MORE PEOPLE LIKE THESE IN OUR DOCTORS OFFICES....


Reply

Dear John, Thank you for the feedback. Totally agree with you!!!

StarStarStarStarStar Great Visit —    (Patient since 2019)

Friendly and kind employees. I was informed of every step in the appointment. Dr. Tucci was very nice. I will be referring my friends and family here.


StarStarStarStarStar couldnt have been happier —    (Patient since 2017)

My daughter found out she needed glasses and everyone was great with us! Thank you for taking the time and explaining things to us and finding a super cute pair of glasses. I've already been singing your praises!


StarStarStarStarStar Thank you for great service.  —    (Patient since 2018)

Thank you for great service.


StarStarStarStarStar Thank you for great service. —    (Patient since 2017)

Thank you for great service.


StarStarStarStarStar As always, friendly and professional staff, great environment.  —    (Patient since 2017)

As always, friendly and professional staff, great environment.


StarStarStarStarStar I felt harassed , absolutely harassed by the text emails and phones calls reminding me of my... —    (Patient since 2018)

I felt harassed , absolutely harassed by the text emails and phones calls reminding me of my appointment. I was irritated by them. And to top it off there were more reminders 2 hrs prior to the appointment. This is excessive and ridiculous. I am not an idiot. I remember my appointments. One remainder by one system is adequate This elevated level of reminding should be reserved for people who prove they miss appointments , not a first time patient. The client should absolutely select the reminder method if they desire it.


Reply

Dear Michelle, Thank you for your feedback. We agree with you and have noted in your account that one reminder is sufficient.

StarNo StarNo StarNo StarNo Star not good —    (Patient since 2015)

I did not have a good experience even before I got to Simon Eye for my examination. I received two emails, two text and a phone notifying me about my appointed. Things didn't get much better from there. The young lady who greeted me only spoke about my VSP health Insurance. When I told her that I also had additional insurance that covered eye care, she said very abruptly we will not be needing that today. I explained to her that I wanted to use the insurance that had the best benefits, I don't appreciate someone making the decision as to what insurance I would be using that day. I though everything was entirely rushed from that point. I spent about 10 maybe 15 minutes with the eye doctor. I will make sure I see exactly what my insurance company is being charged for that visit. I had no addition tests done besides the eye exam. I was escorted to the contact lens department where I was given a pair of sample contacts. My prescription did not change from the previous year, however, I was trying a new brand. I was asked how they felt. I said fine thinking to myself all new contacts feel great. I was not asked to look at a chart or anything about my vision. I could not see a difference in the office. However, I realized as I was driving home, my vision on one side was very blurry and I could barely read signs at a distance. I was very upset that I was sent out of the office without someone giving me a vision test with the trial contacts. It seems like all the concern was about ordering the contacts. I called Simon Eye and voiced my concern, The one person who was able to help was Grace. I also wanted copies of my contact prescription and my eye glass prescription which I never received.


StarStarStarStarStar This survey- when opened has the greeting "dear john"Might want to check your settings;) —    (Patient since 2016)

This survey- when opened has the greeting "dear john" Might want to check your settings;)


Reply

Hi Lilli, Wow, thanks for letting us know. Sorry about that. This has now been corrected.

StarStarStarStarNo Star The primary reason for my visit was to get a window tint waiver — 

The primary reason for my visit was to get a window tint waiver. I had recently moved from a state where I had window tint on my car due to eye sensitivity related to my occupation. Upon making my appointment, the person I spoke with on the phone said that shouldn't be a problem. The person that did my preliminary exam at the office also stated that the forms would be signed by Dr. Tucci. It wasn't until speaking with Dr. Tucci that I was informed that the forms would not be signed. Now I've used my covered annual exam. Had I known that I would not be able to get the waivers signed, I likely would not have made an appointment. I wish the staff would have been more up front about the waiver process and my likelihood of getting one. That being said, annual eye exams are valuable and Dr. Tucci was very professional and personable. I would go back in the event I am in need of another exam.


StarStarStarStarStar Always fast friendly couteous service! —    (Patient since 2017)

Always fast friendly couteous service!


StarStarStarStarNo Star Overall, very good experience — 

Overall, very good experience. If I have one comment, it's that I moved around a lot from reception to area to remove my contacts to exam room, out of the exam room, back to the exam room. I am a physician and hospital workflow is now changing to have the patient move much less and services come to them. I does increase patient satisfaction


StarStarStarStarNo Star Good visit —    (Patient since 2017)

I really appreciate and respect the help of Dr.Jeppy and the wonderful assistance of Jillian the optician. They made the less appealing aspects of the visit much better!


StarStarStarStarStar The Dr. Is the best I have worked with over the years. —    (Patient since 2018)

The Dr. Is the best I have worked with over the years.


StarStarStarStarStar the only thing that I would ask is if You could limit the notifications to two or three times —    (Patient since 2017)

the only thing that I would ask is if You could limit the notifications to two or three times. I was notified several time by text message, e-mail, and several phone calls verifying my appointment.


StarStarStarStarStar Thank You;  —    (Patient since 2018)

Thank You; Dr. Jeppe, has great "bed side manner" and puts you at ease during your examination and wears the best suspenders.


StarStarStarStarStar Always great service. Dr. Jeppe is a good guy. —    (Patient since 2018)

Always great service. Dr. Jeppe is a good guy.


StarStarStarStarStar Excellent —    (Patient since 2018)

Very timely and excellent service. Everyone was nice and professional.


StarStarStarStarStar I continue to be very pleased with Simon Eye Associates — 

I continue to be very pleased with Simon Eye Associates. No improvements I can think of at this time.


StarStarStarStarStar Frames were overpriced —    (Patient since 0001)

Frames were overpriced. I found the frames I bought in the store online for half the price but other than that the service and all staff were very friendly and helpful.


Reply

Thank you for the feedback. It is great to hear that you were happy with the service and staff! Our Director of Customer Service will be contacting you regarding the frames you found.

StarStarStarStarStar always a pleaure. I have never had a problem.  —    (Patient since 2017)

always a pleaure. I have never had a problem.


StarStarStarStarStar I would not refer friends or family to the Concord Pike location for new lenses, but I would for... —    (Patient since 2018)

I would not refer friends or family to the Concord Pike location for new lenses, but I would for an eye exam with Dr. Jeppe. The last time I ordered new lenses with frames, the optician did not order what I had asked for. I could not see clearly. She ordered what she thought I should use, not the type of lenses I had previously used for a number of years.


Reply

Thank you for your feedback. It is great to hear that you will refer family and friends to Dr. Jeppe! Our Director of Customer Service will be contacting you to see how we could help get you lenses you are happy with.

StarStarNo StarNo StarNo Star We were very disappointed with the amount of time that we had to wait —    (Patient since 2017)

We were very disappointed with the amount of time that we had to wait. My husband and I both schedule our appointments on the same day. I knew I'd have to wait because I took the 2nd appointment, but my husband was about 30 minutes late going in so i had to wait an additional 30 minutes and then because they were behind, i had to wait another 30 minutes while my eyes dialated. We've never had to wait that long before. We really like Dr Jeppe so we'll come back again...but if we didn't like him so much, we'd be finding a new provider.


StarStarStarStarStar Great Visit! —    (Patient since 2018)

The Staff is very friendly and the Dr. expalins everything very clearly.


StarStarStarStarNo Star My visit was very, very nice and so were the associates, I really could't as for more excepta... —    (Patient since 2017)

My visit was very, very nice and so were the associates, I really could't as for more except a cup of coffee.


StarStarStarStarNo Star Nice overall, but receipt format could be enhanced. —    (Patient since 2017)

Hi, just as an FYI, the survey addressed me as John, but my name is Tom Harris. That felt a little awkward. Also, regarding the receipt that I received from my visit, although the receptionist did verbally explain the charges, the receipt only showed the grand total of everything for which I was charged, so if I needed to recall the individual charges at some later date, unless I happened to remember what the receptionist told me that day, I would have no way of knowing how much each item cost. It would be very helpful, from a record-keeping standpoint, if your receipts, going forward, would itemize each individual item for which the customer is charged. Other than that, the visit was very nice. Thank you.


StarStarStarStarStar Dr. Tucci and Lauren were both very helpful. —    (Patient since 2017)

Dr. Tucci and Lauren were both very helpful.


StarStarStarStarNo Star Only problem was the 30 min wait after appointment time.  —    (Patient since 2018)

Only problem was the 30 min wait after appointment time.


StarStarStarStarStar Always excellent —    (Patient since 2015)

Made a last minute appointment for an eye infection. I was in and out of the office within an hour of calling, my prescription was sent right to the pharmacy. Very professional and efficient.


StarStarStarStarStar I haven't any suggestions. —    (Patient since 2017)

I haven't any suggestions.


StarStarStarStarStar I have been going to Dr. Jeppe for years —    (Patient since 2017)

I have been going to Dr. Jeppe for years. He is the best and would never think of going anywhere else!!!


StarStarStarStarStar Very pleased with my visit — 

Very friendly staff. Excellent visit


StarStarStarStarStar Great Eye Doctors — 

Very professional and friendly and also helpfull


StarStarStarStarStar Very Pleasant —    (Patient since 2019)

Dr. Simon was very helpful and the staff was very helpful as well.Wil definiately go back for my next visit.


StarStarStarStarStar Sep 5, 2013, FOV, eye pressure, retina exam —    (Patient since 2018)

I have been seeing Dr. William Jeppe for many years. I greatly appreciate the thoroughness of his examinations and the way he explains and discusses everything with me. The technician who conducted my Field of Vision test was also good (I'm sorry I don't know her name). The rest of the staff was also friendly and helpful.


StarStarStarStarStar Recent appointment  —    (Patient since 2017)

I called the office for an emergency appointment & they were able yo see me within the hour


StarStarStarStarStar Great visit as always! —    (Patient since 2017)

Dr.Jeppe has provided care for my eyes in a professional and compassionate manner for over 30 years!


StarStarStarStarStar Thanks —    (Patient since 2017)

Quick, easy and appreciate the appointment.


StarStarStarStarNo Star Have the patients fill out all necessary paperwork before their eyes are dilated —    (Patient since 2016)

Have the patients fill out all necessary paperwork before their eyes are dilated. It is rather difficult once one can no longer see. Had a fine vist. The staff was especially nice and professional.


StarStarStarStarNo Star Great Job —    (Patient since 0001)

The service provided to me at Simon Eyes was professional.


StarStarStarStarNo Star 8/26/2013 Eye Exam —    (Patient since 2016)

Very pleased with my visit.


StarStarStarStarStar Great service! —    (Patient since 2017)

Professional, friendly and courteous.


StarStarStarStarNo Star Great service —    (Patient since 2017)

Great service, seen quickly.


StarStarStarStarStar Good, quick and in this remarkably cheap updated exam. — 

Good, quick and in this remarkably cheap updated exam.


StarStarStarStarStar Dr. Tucci is very professional and also very personable —    (Patient since 2017)

Dr. Tucci is very professional and also very personable. Was very thorough and i did not feel rushed. The Optician, whom i had last year, a woman w/brown hair and kind blue eyes was very patient and as usual pleasant and professional.


StarStarStarStarStar A great first visit, I will definitely be coming back. —    (Patient since 2018)

A great first visit, I will definitely be coming back.


StarStarStarStarStar My son and I really liked Dr. Tucci —    (Patient since 2018)

My son and I really liked Dr. Tucci. I had to make a switch with eye doctors due to my insurance plan, but I am very happy with my choice of Simon Eye and I told my husband to make an appointment with Dr. Tucci as well.


StarStarStarStarStar Dr. Jeppe has been a wonderful eye doctor for our family —    (Patient since 2018)

Dr. Jeppe has been a wonderful eye doctor for our family. He is always extremely thorough, informative and patient.


StarStarStarStarStar Dr. Jessepe was awesome. —    (Patient since 2017)

My daughter is only 11 and had no desire to get her eyes checked, but the doctor was amazing with her.


StarStarStarStarStar Always a very positive experience! Thank you for your time and professionalism! —    (Patient since 2018)

Always a very positive experience! Thank you for your time and professionalism!


StarStarStarStarNo Star Simon Eye Associates —    (Patient since 2017)

Concord Pike location - Excellent service. Very professional. Good balance of efficiency and helpfulness.


StarStarStarStarNo Star Great visits, but the back-office ... —    (Patient since 2018)

My eye exams and office visits have always been professional, courteous, and pleasant. However, the only thing that takes this down to four stars is the barrage of e-mail/texts/phone calls leading up to a visit. It is annoying at best, and borders on a spammy abuse of my personal contact information. A simple voicemail reminder will suffice.


StarStarStarStarStar I love this office. You walk in and you're immediately escorted to your prep —    (Patient since 2013)

I love this office. You walk in and you're immediately escorted to your prep. area where you can brows glasses, contacts, tints etc. My Dr. makes me feel very comfortable and explains every point that comes up. They even let me switch out my contact for another color when I wanted more of a new color. LOVE MY EYE DR. -Melaney Scott-Cosden


StarStarStarStarStar Top Notch —    (Patient since 2018)

This is the only place I will go for my eye exams and eye glasses.


StarStarStarStarStar Robin was exemplary —    (Patient since 2017)

Robin was exemplary. She went the extra mile (or two) to explain the differences between lenses as I ordered my new glasses, and helped me with a temporary fix to my broken pair until my new glasses arrive. I would highly recommend your practice to my colleagues and friends.


StarStarStarStarStar Great experience. Friendly staff! I would definitely recommend it to my friend and family.  —    (Patient since 2018)

Great experience. Friendly staff! I would definitely recommend it to my friend and family.


StarStarStarStarStar Very friendly and professional. —    (Patient since 2017)

Very friendly and professional.


StarStarStarStarStar Great office and very friendly and professional. —    (Patient since 2017)

Great office and very friendly and professional.


StarStarStarStarStar I love this office. They are very professional and friendly. —    (Patient since 2018)

I love this office. They are very professional and friendly.


StarStarStarStarStar Dr. Tucci is wonderful with my son. He makes the appointments much more enjoyable for Aidan. —    (Patient since 2017)

Dr. Tucci is wonderful with my son. He makes the appointments much more enjoyable for Aidan.


StarStarStarStarStar I'm a new patient and I was very happy with my visit! Thanks! — 

I'm a new patient and I was very happy with my visit! Thanks!


StarStarStarStarStar Everything was as good as it could be!!!!!!! —    (Patient since 2017)

Everything was as good as it could be!!!!!!!


StarStarStarStarStar I was a patient at the Limestone office and was very dissatisfied with my past few experiences! I... — 

I was a patient at the Limestone office and was very dissatisfied with my past few experiences! I switched to the Concord Pike office! I am very pleased the staff at the concord pike location is much more friendly and attentive to needs as well as took the time to explain everything! Very Happy with my switch to the Concord Pike office!!


StarStarStarStarNo Star My appointment time was confirmed 4 times the morning of my scheduled visit and I was seen 30... —    (Patient since 2018)

My appointment time was confirmed 4 times the morning of my scheduled visit and I was seen 30 minutes late.


StarStarStarStarStar I had a very pleasant experience at my eye exam —    (Patient since 2017)

I had a very pleasant experience at my eye exam. I appreciated how the doctor explained everything he was doing. That helped me feel aware of what he looks for and why. I felt comfortable and enjoyed this visit. I would recommend this practice to my friends and family, for sure.


StarStarStarStarStar As always a pleasant, courteous, informative & highly professional staff —    (Patient since 2017)

As always a pleasant, courteous, informative & highly professional staff. The very reason I continue to go to Simon Eye.


StarStarStarStarStar Wonderful service all around — 

Wonderful service all around


StarStarStarStarStar Simon Eye Visit-Dr W Jeppe —    (Patient since 2017)

Excellent Eye Exam and service!


StarStarStarStarStar Extremely helpful. —    (Patient since 2017)

The staff and doctor jeppe were very helpful in figuring out what was wrong with the new glasses i purchased from a different glasses provider.


StarStarStarStarNo Star Really liked Dr. Jeppe's thoroughness. —    (Patient since 2018)

Really liked Dr. Jeppe's thoroughness.


StarStarStarStarStar Survey —    (Patient since 2017)

I was extremely happy with my visit


StarStarStarStarStar Professional and friendly! —    (Patient since 2017)

Professional and friendly!


StarStarStarStarStar I like an experience eye doctor. Always get the best service from Dr. Jaffe —    (Patient since 2018)

I like an experience eye doctor. Always get the best service from Dr. Jaffe. He explains everything as well as what to expect as I grow older.


StarStarStarStarNo Star Dr. Jeppe is great and the reason I continue to use Simon Eye. The staff in the optical dept —    (Patient since 2018)

Dr. Jeppe is great and the reason I continue to use Simon Eye. The staff in the optical dept. are very helpful. I am disappointed in the rather small selection of sunglass frames for women and men. Connie Fisher


StarStarStarStarStar I've referred several friends and they were pleased. I was inquiring about the sports visors —    (Patient since 2019)

I've referred several friends and they were pleased. I was inquiring about the sports visors. My son need one for his football team. Any suggestions?


StarStarStarStarStar Efficient and Friendly —    (Patient since 2018)

The folks at Simon Eye were helpful and I barely had to wait at each stage of the appointment. Exam and contacts were reasonably priced too.


StarStarStarStarStar Very friendly and efficient, patient , thorough Dr. and his staff! Jim (not John) — 

Very friendly and efficient, patient , thorough Dr. and his staff! Jim (not John)


StarStarStarStarStar I have many children who are patients —    (Patient since 2019)

I have many children who are patients. We suddenly have to pay out money beyond our insurance on all of our children. Why the sudden change ??


StarStarStarStarStar Rating —    (Patient since 2017)

Easy appointment; refreshing to not have to wait.


StarStarStarNo StarNo Star My eyes were being dilated and I met with the optician during the waiting period — 

My eyes were being dilated and I met with the optician during the waiting period. When I was done with the optician, I was asked to wait in an exam room for the doctor, over 20 minutes later I was still waiting and had to leave for another appointment. It was necessary for me to make another appointment to have my eyes dilated again.


StarStarStarStarStar Simon Eye Associates —    (Patient since 2017)

Excellent service. I work in the medical field and I was thoroughly impressed


StarStarStarStarStar Truly the best experience I've ever had ......Amazingly Awesome! — 

Truly the best experience I've ever had ......Amazingly Awesome!


StarStarStarStarStar Always friendly and professional  —    (Patient since 0001)

Always friendly and professional


StarStarStarStarStar Flawless Service —    (Patient since 0001)

First time there, and couldn't be happier with my choice of eye doctor. Entire staff was wonderful.


StarStarStarStarStar Was in due to damage in an accident — 

Was in due to damage in an accident. The doctor (Tucci?) did a thorough exam, explained why he was concerned about certain matters and asked me to see his retinal expert down the street (Gupta). The latter insisted I come in rapidly, did further exams and concluded there was no danger but was glad I had come in since there could have been.


StarStarStarStarStar Quicker turn-around time to receive glasses from optical department —    (Patient since 2018)

Quicker turn-around time to receive glasses from optical department. Too many other places now have one-hour wait time instead of 7-10 days.


StarStarStarStarStar Research Scientist — 

I think Dr. Jeppei is very nice and patient.


StarStarStarStarStar Friendly and professional  — 

Friendly and professional


StarStarStarStarStar Dr Jeppe is the greatest!! He is friendly and professional —    (Patient since 2017)

Dr Jeppe is the greatest!! He is friendly and professional. He is very thorough with his eye exams and examines the results in great detail. I recommend him to everyone I encounter!!!!!


StarStarStarStarNo Star My only concern, I was sitting next to another patient —    (Patient since 2017)

My only concern, I was sitting next to another patient. They needed to get the last 4 digits of social security number, address, name and date of birth. I was within 3 feet and could hear everything, enough to probably get a credit card in that persons name. It would be good if that information can be shared privately.


StarStarStarStarStar survey —    (Patient since 2015)

i was very pleased with my recent visit.


StarStarStarStarStar THE VISIT WAS WONNDERFUL THE DRS. AND STAFF WERE VERY FRIENDLY.... —    (Patient since 2018)

THE VISIT WAS WONNDERFUL THE DRS. AND STAFF WERE VERY FRIENDLY....


StarStarStarStarStar Great professional staff!!  —    (Patient since 2017)

I loved Dr. Tucci - I thought he was very pleasant and professional and took the time to explain things to me. The opticians were also very helpful and the front desk personnel were also very kind.


StarStarStarStarStar not sure what you mean by review title —    (Patient since 2017)

not sure what this in reference to


StarStarStarStarStar It was a great visit, but Union St office is just closer, so I would prefer next appointment at... —    (Patient since 2013)

It was a great visit, but Union St office is just closer, so I would prefer next appointment at Union St, but Concord office if no appointments are available.Morris Harland


StarStarStarStarStar Terrific  —    (Patient since 2017)

First time I've been to an eye doctor, and it was a wonderful experience from beginning to end!!


StarStarStarStarNo Star I visited the contact lens department to order lenses —    (Patient since 0001)

I visited the contact lens department to order lenses. I will better rate that department when I pick up the new lenses. However, I normally get my next annual appointment at the end of the visit and I was not asked and forgot to place the appointment.


StarStarStarStarStar It was awesome! I'm very pleased with my experience! —    (Patient since 2018)

It was awesome! I'm very pleased with my experience!


StarStarStarStarNo Star The charges for contact lens fitting is over the top —    (Patient since 2016)

The charges for contact lens fitting is over the top. I have insurance to cover my exam and I have been wearing contacts for 20 some years. I am using the same contact lenses so I don't think I should be charged an extra $20 for something I know fits me just fine today.


StarStarStarStarStar Dr. Jeppe really understands my eyes —    (Patient since 2018)

Dr. Jeppe really understands my eyes. I especially appreciate the fact he performs the entire examination. He is patient and thorough. The staff in the office is warm and friendly.


StarStarStarStarStar Good experience —    (Patient since 2018)

Dr Jeppe is very thorough, answered all my questions. I will definitely return next year to see Dr Jeppe


StarStarStarStarStar Great visit —    (Patient since 2017)

Everyone there was very friendly, it was a very nice experience. Dr. Jeppe was very kind and patient while I tried to figure if "1" or "2" looked better. I got fitted for contact lens and the technician was extremely patient and helpful instructing me how to remove and replace the contacts. I highly recommend Dr. Jeppe and the concord pike location for anyone looking for an optometrist.


StarStarStarStarStar Great visit —    (Patient since 2017)

Everyone there was very friendly, it was a very nice experience. Dr. Jeppe was very kind and patient while I tried to figure if "1" or "2" looked better. I got fitted for contact lens and the technician was extremely patient and helpful instructing me how to remove and replace the contacts. I highly recommend Dr. Jeppe and the concord pike location for anyone looking for an optometrist.


StarStarStarStarStar This was my first time visiting a Simon Eye —    (Patient since 2017)

This was my first time visiting a Simon Eye. I am completely satisfied and will make appointments for my husband and children within the next few weeks. I arrived before my scheduled appointment and was seen shortly after my arrival. The front desk, techs, and physician were more than courteous and helpful!


StarStarStarStarNo Star I was pleased with the service and especially the honesty in telling me that my existing glasses... —    (Patient since 2018)

I was pleased with the service and especially the honesty in telling me that my existing glasses were ok and that I didn't need new ones.


StarStarStarStarStar Excellent visit all around —    (Patient since 0001)

Excellent visit all around


StarStarStarStarStar 5 —    (Patient since 2017)

I am not John. Is there a mistype?


StarStarStarStarNo Star The appointment went exceptionally well, with one exception: I was not told prior to visiting the... —    (Patient since 2015)

The appointment went exceptionally well, with one exception: I was not told prior to visiting the optical department that I would be charged for her services. I did not have a change in prescription and was not changing the lens that I wore, so I did not need her services. If informed that I was going to be charged for her services, I would have declined them.


StarStarStarStarStar As we discussed the multiple appointment reminders became annoying.  —    (Patient since 2017)

As we discussed the multiple appointment reminders became annoying.


StarStarStarStarStar Eye appt — 

Great visit! My son and I understood everything the dr explained to us!


StarStarStarStarStar Patient —    (Patient since 2018)

Very nice office. Very good eye exam.


StarStarStarStarStar dr. tucci is excellenet to work with —    (Patient since 2018)

dr. tucci is excellenet to work with


StarStarStarStarStar Ms. Lady — 

The staff is so friendly and helpful. They make you look forward to coming back.


StarStarStarStarStar Dr. Tucci is a great provider, very thorough! —    (Patient since 2018)

Dr. Tucci is a great provider, very thorough!


StarStarStarStarStar Everyone was very friendly and professional. Dr. Jeppe is very thorough and explains every step —    (Patient since 2017)

Everyone was very friendly and professional. Dr. Jeppe is very thorough and explains every step. I went to a different practice last year due to insurance and realized I'm spoiled by Simon Eye!


StarStarStarStarNo Star ????????? —    (Patient since 2017)

It was a pleasant experience.


StarStarStarStarNo Star Excellent eye exam and service —    (Patient since 0001)

Excellent eye exam and service


StarStarStarStarStar First visit to this office —    (Patient since 2016)

Rated it a 5...everyone was so nice and helpful.


StarStarStarStarStar AS far as I'm concerned this location can't improve. The staff are always friendly —    (Patient since 2017)

AS far as I'm concerned this location can't improve. The staff are always friendly. And I have to mention Dr. Tucci who in one visit was able to explain something about my vision that a team of practitioners elsewhere were unable to do in several visits. This team has earned my loyalty.


StarStarStarStarStar Dr. Jeppe makes all things understood. —    (Patient since 2018)

Dr. Jeppe makes all things understood.


StarStarStarStarStar Eye Exam —    (Patient since 2018)

I can always be sure that I will not be made to wait for more than a few minutes. I can depend on the staff to tell me up front how long I will need to wait (if, in fact, there is any wait). Everything is explained in full and I am always treated with respect.


StarStarStarStarStar Pleasant visit. The Staff are very friendly.  — 

Pleasant visit. The Staff are very friendly.


StarStarStarStarStar Found my permant eye dr!  —    (Patient since 0001)

Recently moved back to Delaware and needed a new eye dr. Dr tucci and staff were wonderful.


StarStarStarStarStar Great Appointment! —    (Patient since 2018)

Fantastic Providers and great service.


StarStarStarStarStar I found no faults with my visit —    (Patient since 2019)

I found no faults with my visit. The service was exellant! Caring, understanding, very attentive to my questions and my concerns. I had the best eye care visit in over twenty years. Thank you very much.


StarStarStarStarNo Star The only issue that I had was when I had an appointment for my daughter one Saturday and we were... —    (Patient since 2017)

The only issue that I had was when I had an appointment for my daughter one Saturday and we were 20 minutes late. As a new patient I was not aware of the 15 minute rule for your office and I felt that as a new patient, I should have been informed of this beforehand and still seen. I am coming from Malvern, Pa and traffic played a role in my lateness. I almost cancelled my own appointment but I'm glad that I did not because the doctor and Optician were both very customer friendly and professional.


StarStarStarStarStar The service was great, the staff was very kind and helpful.  —    (Patient since 2018)

The service was great, the staff was very kind and helpful.


StarStarStarStarStar Everything was wonderful. the staff was very helpful and nice.  —    (Patient since 2015)

Everything was wonderful. the staff was very helpful and nice.


StarStarStarStarStar I always enjoy my visit to Simon Eyes and Dr. Joffe —    (Patient since 2017)

I always enjoy my visit to Simon Eyes and Dr. Joffe


StarStarStarStarNo Star The eye exam was very good, with a good discussion of my options as I age — 

The eye exam was very good, with a good discussion of my options as I age. But we both essentially forgot about the glasses part. I was not asked what kind of lenses I wanted (unbreakable or not, photogray, etc.). This only hit me after I left - I have no idea what the next step is. I emailed but have no reply yet, and will call the office next week.