Reviews

Enjoy the atmosphere at the clinic. Friendly, caring, professional staff and doctor.

Oct 16, 2020

At my last visit, one of the employees was out sick. It was obvious they were busy. Nevertheless, I didn't wait too long to be seen, was not left waiting in the testing area, the technician told me what was happening as we proceeded, then I didn't wait more than a couple of minutes to see the doctor. As usual, Dr Rouse did a thorough and careful exam and then explained what I needed to do next. I like that he explains what's going on in both "doctor jargon" and regular english. It's like he translates for me! Next I went to have my current glasses fixed and new ones picked out. As usual, I was treated as if I was the only patient there, careful attention being given to what was needed. All the care I received from everyone was relaxed, professional, friendly and caring. This gold standard of care is why I would never go anywhere else and always recommend Rouse EyeCare.

Oct 2, 2020

Dr. Rouse, Elizabeth and the staff are always so kind and friendly. It’s a very relaxing environment and they make you feel at home. Dr. Rouse explains everything that’s going on as he’s doing it. He is very personable And confident. He made me feel like I was in great hands.

Sep 11, 2020

Exceptional urgent eye care!

Aug 21, 2020

Warm, friendly, very attentive to the details and most up to date equipment

Aug 14, 2020

Great selection and service reminds me of the days went we could expect good customer service

Aug 8, 2020

I enjoyed your friendly service. Survey does not define the meaning (value) of 1-5. I interpreted that 1 is best.

Jul 16, 2020

quality, thorough eye care by friendly folks.

Jul 5, 2020

Always pleasant greatly promptly

Jun 30, 2020

OMGosh, I know I speak for both of us when I say it was an absolute delight to come in to Rouse EyeCare Center. Each and every person we came in contact with was so proficient at the job, but more than that, kind and friendly. Never thought I would look forward to another eye exam!

Jun 29, 2020

Always wonderful service from up front to in clinic rooms with doctor. I appreciated the COVID concerns with masks and distancing. Good job.

Jun 29, 2020

Very friendly and professional staff!

Jun 2, 2020

Only the most awesome eye care center ever

May 22, 2020

I like all your technology and staff

May 15, 2020

Extremely thorough and informative. The front desk answers the phone quickly and provides prompt, knowledgeable responses.

Mar 31, 2020

Been a patient of Dr. Rouse for so long I don' remember when I started seeing him. I do know his practice was on Ft Lewis near the old commissary. Dr. Rouse obviously cares about his patients and is always timely, always courteous, always friendly, always thorough.

Mar 25, 2020

I think the staff and doctor is great but I was disappointed that they did not give me enough contacts to wear until my order came in which could be a week even after I offer to buy them. Like what am I supposed to do for a week I cant see??

Mar 8, 2020

Dr., and staff very professional and all have an engaging personal "can do" attitude.

Mar 5, 2020

This was my first eye exam. They explained what they were doing every step of the way. Once finished they provided several glasses to choose from. They made sure that it fit my face structure. The provider and staff are wonderful, clean and peaceful environment. 👍💖👓

Feb 26, 2020

YOU ALL ARE AWESOME, SO GLAD I WAS REFERRED TO YOU ALL...

Jan 26, 2020

This was the best eye care experience I've had in 30 years. The exam was very thorough and informative and the staff was friendly and courteous. The new contact lenses they prescribed for me are far more comfortable than the old style I'd been wearing and better for my overall eye health as well. I would definitely recommend Rouse EyeCare Center to anyone looking for a quality eye care specialist.

Jan 8, 2020

The young lady that helped me with the tests was very thoughtful, only thing the doctor didn’t tell me how much my eyes had changed from the last visit. They all are very caring during all the testing .

Dec 16, 2019

Dr Rouse is very thorough with his exams. He take eye health seriously. Him, his family and staff are a blessing to have in the community.

Dec 15, 2019

Awesome clinic. Everyone there was very nice and helpful. Dr,Rouse was very nice and knowledgeable.

Dec 5, 2019

My husband and I were very happy with Dr. Rouse. This was our first visit for both of us and he took time with both of us. He with through both of our medical backgrounds Meds we were on and surgeries we had had. My husband has both cataract removed and is being treated for glaucoma. He also has Istents in both eyes so who we chose for eyecare is very important. I think we made a very good chose.

Nov 16, 2019

I was so pleased with my visit. It was the most thorough exam I’ve ever had. The Dr and staff are so pleasant and take their time explaining and fitting new glasses. I’ve learned so much on my visit and the Dr wants to recheck my eyes in a few weeks which was comforting. Thanks for the memories 😊

Nov 8, 2019

Dr. Rouse and his staff are always friendly and helpful. I love the feedback they gave me when I was choosing my glasses. I appreciate Dr. Rouse’s knowledge and expertise.

Nov 3, 2019

Rouse EyeCARE Center, located in Lacey it’s one of the best I’ve centers I’ve been in a very long time. Very professional very knowledgeable and very friendly staff. It makes getting my eyes checked a fun activity..

Oct 27, 2019

best care anywhere , have told all my co-workers where to come to

Oct 26, 2019

The staff was great to my son Owen. It was his first exam and they made him feel very comfortable and important

Oct 2, 2019

Friendly, helpful, courteous and knowledgeable. Dr. Rouse takes the time necessary to thoroughly examine your eyes and answer any questions. This was my first visit to Rouse EyeCare since my longtime favorite eye doctor retired, but it certainly won't be my last.

Sep 14, 2019

Very thorough exam with excellent care.

Sep 3, 2019

This eye clinic is without question the most outstanding medical facility I have ever been to. Their caring, professionalism was WAY beyond expectations. Searching for a new Eye Doctor? New to the area ? If you have any doubts, questions or concerns, you have come to the right place. Trust me, you will not be disappointed. The Doctor, the office manager, and their entire staff will make you feel like family. These wonderful people saved my eyesight. Thank you Rouse Eyecare Center for the 5 Star care.

Aug 27, 2019

I received a phone call from Rouse since it had been over a year since my last exam. I was able to schedule my appointment very conveniently. Since I have VSP I had options on eyewear and lenses and ended up getting a pair of wrap around sunglasses which have prescriptions to make it easier for me to see more clearly. My family has been with Dr. Rouse for a very long time and would not go anywhere else! Excellent customer service and very thorough before, during, and after the the appointment.

Aug 17, 2019

GREAT PLACE EVERYONE IS AWESOME AND YOUR WELL TREATED GREAT STAFF. GREAT DR

Aug 11, 2019

I have had eye care at various facilities for over 30 years. By FAR Dr. Rouse is the most thorough I have ever experienced. His testing equipment is state of the art - I had no idea all this was available since no other facility used them. He also spent over an hour with me, showing me the results of my tests and educating me on the number of problems I have. Again, this was never done elsewhere and I went to what were considered high-end providers (not Walmart or Costco). The office is efficient and the staff are informative and friendly. This is absolutely the best clinic I have ever experienced and am delighted I came across their practice.

Aug 9, 2019

Felt like family! Great customer service!

Jul 25, 2019

Outstanding service, quality, and affordability. Wouldn’t go anywhere else in town.

Jul 25, 2019

I got a same day appointment! I feel I was well taken care of, with proper diagnosis and results within two days after months of pain and discomfort.

Jul 24, 2019

Everyone is always so friendly and helpful

Jun 12, 2019

The staff at Rouse are friendly and helpful. They do more in depth eye health screening than many places so plan to be there for an hour. They also carry super cute frames and help you get a frame that fits right.

Jun 10, 2019

Timely, friendly, and thoroughly professional.

Jun 7, 2019

Outstanding! Couldn't ask for a better optometrist!

May 31, 2019

Excellent service, will highly recommend to our friends!

May 30, 2019

I think it was a wonderful experience. Everyone was very friendly and helpful

May 19, 2019

Rouse eyecare is AMAZING! I recently had an appointment this week. They spent quality time with the exam and a walk through for glasses. Good quality products!

Apr 20, 2019

Amazing and exceeded my expectation

Apr 11, 2019

Elizabeth is honest and understanding, love her!!! Doctor Rouse is great and down to earth!! Love him too!

Apr 2, 2019

I’ve never had such a thorough eye exam. The staff, very professional and very helpful and friendly.

Mar 15, 2019

Love the atmosphere of their office. The ladies are all very sweet and kind. Made it easy to pick out glasses because their are so many to pick from. The doctor was very knowledgeable and kind as well.

Feb 22, 2019

Excellent service, best eye doctor I have experienced in 50+ years and I have worn glasses since the 2nd grade.

Feb 19, 2019

The service at Rouse eye.care is second to none.

Feb 9, 2019

This was our first experience for vision care at Rouse Eyecare Center. It is not a local office for us, as we live 23 miles away, but it had many favorable reviews during our Internet search. We were very impressed with the staff knowledge, friendliness, and myriad of high-technology medical instruments. It was a pleasing customer experience, and we will be returning for our annual vision exams and future eyewear needs :)

Feb 1, 2019

My appointments were for 1:00 p.m., and my examinations were started at 1:00 p.m., by friendly engaging professional staff members. Staff at all times were very professional and dedicated to proving sound technically accurate medical care. Have been with this Dr.,and staff for 21 years, 110% satisfaction for my family and myself.

Jan 26, 2019

always a pleasure to come there. So glad I chose Dr. Rouse to care for my eyes.

Jan 11, 2019

Simple. Don't go anywhere else. Dr. Rouse and his professional team are thorough, knowledgeable, extremely professional, and make you feel like you're their only patient. They DON'T do the severe blast of air in your eye, rather have newer, more accurate technology.

Jan 11, 2019

Rouse EyeCare is definitely in the people business. I feel so valued and cared for at each stage of the appointment. From Secora's friendly and competent reception to the exam by Ashley and Dr. Rouse to the post-exam consultation with the fabulous Deliah, it's a first-class operation. I always leave there inspired to do my best to look and feel great!

Jan 4, 2019

Everyone in the office is friendly, knowledgeable, and they seem to enjoy their jobs. The doctor is very thorough and know. The selection of frames is fantastic!

Dec 21, 2018

Excellent service. There was no waiting and the exam was thorough. All of the staff are friendly and helpful. I highly recommend them.

Dec 19, 2018

Always friendly and helpful! I always enjoy my visits to Rouse Eyecare!

Dec 7, 2018

Visit to your center was very pleasing experience. Everyone was welcoming and kind. Doctor was very knowledgeable, comforting and friendly.

Dec 1, 2018

Dr. Rouse and staff are exceptional. They are professional; knowledgeable; provide excellent customer service; and they obviously enjoy their jobs. Having confidence and trust in your doctor is very important, I feel this way wholeheartedly.

Dec 1, 2018

All the employees are super friendly and knowledgeable about how to help with anything we need.

Nov 22, 2018

Everyone at Rouse Eye Care Center is very friendly and professional, from initial phone call to make the appointment to everyone on the staff who helped shepherd me through the process of thorough examination and getting fitted for glasses and contacts. Dr. Rouse is superb at explaining things, complete with pictures, and I love that he favors natural remedies when possible. I moved to Lacey recently from Seattle and was nervous about finding all new health providers. I had seen one of the best eye clinics in the big city for many years, but I believe the care and attention I got at Rouse Eye Care Clinic far exceeds that of Seattle. So glad I found this clinic!

Nov 11, 2018

Excellent customer service , from phone call to make an appointment, eye exam and picking out glasses ! Great doctor , great staff!

Nov 10, 2018

Dr. Rouse and his team give the absolute best service when it comes to your eye health, eye care and your eyewear. The exam is always very thorough and very informative. When it comes to finding the perfect glasses for your face this team is the best. I actually just let them pick and I am always SO happy with the choice. I have never gotten compliments on my glasses before but now I get them daily with what they have chosen for me. They are the experts! The face is the first thing people see and so why not look your best! Thanks Dr. Rouse and Team for always the best service and making me look great!!

Nov 10, 2018

Rouse EyeCARE center is awesome! Look sharp and see even sharper!

Oct 31, 2018

Dr Rouse gave me the most thorough eye exam I have ever had and his staff worked incredibly hard to fit me appropriately with my frames. I’ve never had much success with glasses, am doing never understood why. Elizabeth took the time to fit me properly and explain the whole process.

Oct 27, 2018

I love going to the eye doctor here. Always a awesome experience. Everyone is so nice and remember me. Even after losing my job and insurance that were so helpful to find ways to still go to my appointment and get a new pair of glasses.

Oct 21, 2018

Staff is kind and friendly, the office is beautiful and welcoming. The appointment was longer than I had anticipated but I felt the exam was more thorough than ones I had previously received at other offices.

Oct 13, 2018

Very knowledgeable and I felt very comfortable there

Oct 7, 2018

Great visit! Great customer service!

Sep 23, 2018

It is always a pleasure to come for an eye exam or to have glasses fixed or sometimes just to chat for a few minutes

Sep 21, 2018

Dr. Rouse, Deliah Rouse and the entire staff are excellent. The personal touch and professionalism is why I and my family continue to go back.

Sep 16, 2018

Great customer service and very knowledgeable staff and Doctor.

Sep 2, 2018

Very friendly staff and great provider. I was never rushed

Aug 19, 2018

Great experience! Very thorough eye exam. Great fitting experience with new for glasses.

Aug 11, 2018

Immediate exam, no waiting for an appointment!

Aug 11, 2018

Very thorough eye exam and great advice by dr rouse!!

Aug 10, 2018

Absolutely lovely staff! Felt respected and informed after leaving, and everyone is so welcoming. Can’t wait to come back!

Aug 8, 2018

Best medical service I have encountered over the years

Aug 5, 2018

Always the highest level of care, professionalism anf service. I have been a client for 15+ years and would never go to anyone else. I constantly recommend this stellar group of people to everyone

Jul 22, 2018

Your Team members greeted me professionally and happily and answered my questions very quickly.

Jul 18, 2018

Wow, very thorough with excellent, easy to understand explanations at each step. A completely different experience than I had at the chain vision provider I was using. I was offered an appointment time on the same day I initially called in even though I ended up coming in the next day. In my search of other providers, no one could see me for weeks. Exceptional experience.

Jul 16, 2018

My first eye exam at 26, and it was AMAZING. I couldn't have asked for more caring and kind staff members who walked through everything for me. I genuinely can't wait to get my first pair of glasses!

Jul 11, 2018

ROUSE is a great place to go. It sounds cheesy, but I feel like they are all my friends who are there to support me. They test a wide variety of aspects of vision. I feel like I get a very clear picture of my eye health and they are able to answer all my questions. Once Dr. Rouse prescribed a new brand of contact lenses and after the trial week it didn't fit my eyeball at all. Without hesitation he gave me a new brand and made sure that was a better fit. When picking out glasses the staff go above and beyond suggesting frames, giving real feedback and genuinely caring that you get the best picks for you. I was never a glasses wearer until I finally ordered glasses from them. They were pricey but I wear them way more than I ever did before saving money on contacts in the long run. They are all about high quality and it shows in every aspect of their business.

Jul 11, 2018

Great customer service. Very warm and friendly all the way from the front desk to Dr. Rouse. I would recommend to all who want the highest level of care and really know what it takes to make the customer happy. Thanks again to the Rouse team.

Jun 23, 2018

Love Dr. Rouse and his crew. aLways professional . Been coming here for years and whole family loves it.

Jun 16, 2018

I knew I had bad eyesight, and was very nervous about going to an eye doctor. Rouse eyecare center ( the entire team ) made me feel very comfortable, and made me actually excited about getting my eyes taken care of! Thank you Rouse team!

Jun 2, 2018

Great team and great service. I felt well taken care of and all of my concerns were addressed. I appreciated how prompt and professional Dr. Rouse and his team were. They made my visit fun and informative. I can't recommend Rouse Eye Care Center highly enough. Thank you!

May 28, 2018

Exceeded all my expectations! Recently went in for an exam, and it has been the best exam I have ever had in my lifetime. Staff is friendly, knowledgeable, and very informative. Dr. Rouse is very thorough with the exam and explains the whole procedure with a wealth of information! Even though they didn't work with my healthcare plan- I decided to try them out anyway. It was worth every penny out of my pocket. I even had a pair of glasses that I have had for 15 years and couldn't find a close enough frame. I have searched all over the world for a similar pair- and had NO IDEA that I could get what I wanted right here in Lacey!!! They work with a company that actually can build a new pair for you!!! This was even a BONUS for me! It was absolutely fun to pick out the new color for my new frames with Elizabeth. She was very helpful, smart, and very attentive to my wants in my new pair of glasses. I felt like Cinderella, and it was so magical to rebuild a new version of my favorite pair of glasses!!! If you are searching for the right Eye Center - this is definitely the place to go. You will not regret it!!! ~Sabrina Thomas

May 27, 2018

Absolutely everyone at this clinic was helpful and cheerful. I enjoyed becoming a new client and I’ll be returning, for sure, when I’m ready for my next eye exam.

May 27, 2018

The staff members are more than courteous, they're efficient and really care. Examination was thorough, never felt rushed.

May 25, 2018

The best service and caring people in the Eye business. The doctor and technicians were/are very jprofessional and make one feel like part of the family.

May 13, 2018

5 stars I always receive professional care that is respectful. I have received great care.

May 1, 2018

Absolutely Love going here for my eye appointments!! They always make time for me when I need it!! And everyone is overly kind!!

Apr 12, 2018

The staff at Rouse EyeCare was amazing and treated me with respect.

Apr 12, 2018

I felt very welcome and at ease with the entire staff. This was a great first appointment, Dr Rouse was great in explaining everything. Thanks to everyone

Mar 27, 2018

Excellent service from start to finish. TOP NOTCH!!!

Mar 25, 2018

Friendly knowledgable and attentive staff. Dr Rouse was extremely engaged and easy to communicate with. I was an emergency add-in appointment and I never felt like I was a burden, I was treated with the utmost concern and professionalism.

Mar 24, 2018

Dr. Rouse is very professional along with his staff. The entire team were very courteous and respectful. They took care of my eyes like they were their own. Very nice place to have your eyes taken care of.

Mar 9, 2018

From the moment you walk in you are acknowledged with smiles, and warmth. They are prepared to receive you for your appointment and there is next to zero wait time. Each employee takes a great deal of pride in their work and it shows. It is always an enjoyable, yet thoughtful, very professional visit. Dr. Rouse is monitoring me for possible glaucoma, though scary, I'm grateful to know early enough that treatment can be rendered.

Mar 9, 2018

Very friendly staff and excellent eye care. They offered information on keeping my eyes healthy and listened to my needs. Will definitely be coming back.

Mar 8, 2018

Even though I live in North Seattle I will be returning to Dr. Rouse every time I need an exam or an updated prescription because of the genuine care, kindness, and enthusiasm the entire staff displayed during my visit. They made my first eye appointment comfortable and talked me through everything from my insurance plan to what I can expect from my visit.

Mar 8, 2018

Every one was very kind and helpful.

Mar 8, 2018

I was very pleased with the attentiveness, exam process, and diligence with all aspects of my exam and fitting. I will be recommending them whenever the opportunity arises.

Mar 8, 2018

Everyone at Rouse EyeCare is amazing! They have taken care of my eyes for two years and I could not imagine going anywhere else. This year I brought my children and husband to have their eyes checked. I am so glad that I did. The staff at Rouse took such great care of us. I am so impressed with the staff's knowledge and professionalism, as well as their commitment to giving great customer service. I will never go anywhere else again now that I have a trusted place to take care of my and my families eyes!

Mar 6, 2018

Dr. Rouse, has been my eye Doctor for over 20 Years .I highly recommend Dr. Rouse for your eye care needs. He very knowledgeable in his profession and he and his staff always create a welcoming and warm atmosphere at the eye care center.

Mar 6, 2018

Great help, great service.

Mar 5, 2018