Rosemount Eye Clinic

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Reviews

StarStarStarStarStar Your staff is always very pleasant and I feel c... —    (Patient since 2016)

Your staff is always very pleasant and I feel cared fot


StarNo StarNo StarNo StarNo Star Not Happy  —    (Patient since 2015)

I have been going here for four years now. This year we got new insurance and I didn’t even think about it I just went to my appointment. When I got there they asked for my insurance card, I gave it to them and they copied it. They said nothing like are you aware we are out of network? Nothing. After my appointment and looking at glasses I decided to wait and get a second opinion on the glasses. They took me over to pay my copayment. Now the same lady that checked me in also was checking me out. She stated I don’t think we are in your network. I said What why didn’t you say something before my appointment? She then told me I could pay with cash and get a small discount OR they would send it in to insurance and see what they do. Again I said What why don’t I pay it and then you send it in if there is a overage of payment you can just send me a check. She said I can only do one or the other if I pay in cash they won’t send it to the insurance company and if I don’t pay cash then they will send it to the insurance company and I will have to pay the full price if they are out of network. I said that’s crazy I will call my insurance company right now. Come to find out they are out of network so I paid cash. Needless to say I will not be back. I think this is shady business. I didn’t believe all the comments on my Nextdoor app about this place now I believe them. Very disappointed. I paid extra to have my eyeball picture done which I have been doing and the doctor didn’t even go over it with me like she did in years past, she was heading out to Boston and I was her last patient.


StarStarStarStarStar Staff fixed my frame issues fast and expertly —    (Patient since 2009)

Staff fixed my frame issues fast and expertly


StarStarStarStarStar Great People who clearly explain —    (Patient since 2014)

Great People who explain in clear words what and why they are doing things.


StarStarStarStarStar The Rosemount Eye Clinic is top-notch. They ma... —    (Patient since 2012)

The Rosemount Eye Clinic is top-notch. They made everything about as easy as it possibly could be--everything from setting up the appointment to parking, plus the exam itself.


StarStarStarStarStar Exam —    (Patient since 2018)

The last exam I had, was at a opthalmologist office, and I felt that I received a more thorough exam at Rosemount Eye Clinic. The staff are welcoming, and I wasn't rushed through. The physician answered all my questions.


StarStarStarStarStar The staff is courteous, friendly, and helpful. ... —    (Patient since 2015)

The staff is courteous, friendly, and helpful. Every time I have an eye appointment, they are ready for me on time or early, and I do not have to wait longer than expected to see my eye doctor. My concerns or questions on my eye health have been listened to and respected. No one has been pushy about purchasing glasses or contacts at their store. The Rosemount location is convenient and just small enough to feel personal. No need to find another eye doc ever!


StarStarStarStarStar Dr Lusch is awesome, I really liked him! —    (Patient since 2018)

Dr Lusch is awesome, I really liked him!


StarStarStarStarStar The doctor staff —    (Patient since 2009)

The doctor staff is very professional, prompt, and courteous


StarStarStarStarStar The service is prompt, professional and very ca... —    (Patient since 2010)

The service is prompt, professional and very caring.


StarStarStarNo StarNo Star I've heard that at other places the retinal ima... —    (Patient since 2014)

I've heard that at other places the retinal imaging (the procedure in place of having eyes dilated for examination) is done without charge. I'm not sure why at other places it would be covered by insurance, but it isn't at Rosemount Eye Clinic. This is something I need to look into more before my next eye exam. Perhaps others are mistaken; I just want to be sure I'm not being charged for something that should be covered by insurance.


StarStarStarStarStar Rosemount Eye Clinic —    (Patient since 2016)

Dr Lusch and all of the staff at Rosemount Eye Clinic are very knowledgeable, courteous and efficient.


StarStarStarStarStar Everyone was very nice and helpful! —    (Patient since 2017)

Everyone was very nice and helpful!


StarStarStarStarStar Dr. K was very knowledgable and professional. I... —    (Patient since 2011)

Dr. K was very knowledgable and professional. I know my eyes are in good hands with her. I also decided to purchase new glasses, and the staff helped me pick out a pair that framed my face well. I asked for honest opinions, and they gave them to me, which I greatly appreciated!!


StarStarStarStarStar Dr. Lusch and his team are very friendly and pe... —    (Patient since 2011)

Dr. Lusch and his team are very friendly and personable. They take the time to ask the right questions to make sure your glasses and contacts are a perfect fit!


StarStarStarStarStar Everyone was very friendly and patient in answe... —    (Patient since 2017)

Everyone was very friendly and patient in answering all my questions. This was very important to me because I needed to figure out what was best for me. Contacts or glasses. They helped me decide and did not pressure me into getting anything. I appreciated their honesty.


StarStarStarStarStar Always have had excellent eye care from the cli... —    (Patient since 2011)

Always have had excellent eye care from the clinic.


StarStarStarStarStar Appointment was on time and very nice people to... —    (Patient since 2010)

Appointment was on time and very nice people to work with.


StarStarStarStarStar John Leervig was extremely helpful with helping... —    (Patient since 2017)

John Leervig was extremely helpful with helping me with my glasses. Also did a nice job on follow up as well


StarStarStarStarStar all good thanks for a good exam —    (Patient since 2009)

all good thanks for a good exam


StarStarStarStarStar Dr. Denise Kniefel —    (Patient since 2009)

I've been seeing Dr. Denise Kniefel for at least 15 years. I've had a great clinical and customer service experience with her and all the staff I've interacted with.


StarStarStarStarNo Star Did a great job but need to fix computer  —    (Patient since 2014)

Did a great job but need to fix computer


StarStarStarStarNo Star Good Service, ?? Customer Service. —    (Patient since 2017)

Your service was great up to the point of getting a copy of my new prescription and you gave me the wrong one from Steven J Nelson, done in 2011 tested. Had to fax it to the company where i got my new lens ordered. Totally Unacceptable!


StarStarStarStarStar Thorough exam, friendly folks working the desk ... —    (Patient since 2009)

Thorough exam, friendly folks working the desk and the doctor as always very good at explaining my exam.


StarStarStarStarStar I was very impressed with the service I receive... —    (Patient since 2017)

I was very impressed with the service I received at the Rosemount Eye Clinic. I have had a problem with dry eyes for many years and was delighted to find out they specialize in dry eye treatment. I was never offered any follow up or treatment options by my previous eye clinic.


StarNo StarNo StarNo StarNo Star See comment at end of survey. —    (Patient since 2012)

See comment at end of survey.


StarStarStarStarStar Very professional and friendly staff.  —    (Patient since 2017)

Very professional and friendly staff.


StarStarStarStarStar Great Service —    (Patient since 2009)

I've been seeing Dr. Lusch for 15 years or more, and I have slways excellent service. His office staff is courteous and professional. They don't pressure you to buy expensive glasses or try to sell you extra options.


StarStarStarStarStar  —    (Patient since 2016)

The staff here is so friendly! We always get treated very well and get taken care of right away.


StarStarStarStarStar I have been a patient here for over ten years. ... —    (Patient since 2009)

I have been a patient here for over ten years. The staff is helpful and friendly. I look forward to my yearly visits.


StarStarStarStarStar Staff was very friendly and helpful —    (Patient since 2017)

Staff was very friendly and helpful


StarStarStarStarStar The staff is very friendly every time I visit. ... —    (Patient since 2010)

The staff is very friendly every time I visit. Dr. Lusch is very knowledgeable and takes the time to explain every thing;


StarStarStarStarStar Very friendly service. —    (Patient since 2014)

Very friendly service. The techs and doctors are quite knowledgeable and nice.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar I actually had a great time at the appointment.... —    (Patient since 2017)

I actually had a great time at the appointment. Everybody was so friendly and made the experience of my contact lens fitting traumatic than I expected. In fact, they made everything quite comfortable.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Thank you, Rosemount Eye Clinic!! —    (Patient since 2011)

I am very pleased with Dr. Kneiffel and how thorough she is in her examination. Her explanation during the exam was very informative and easy to understand. I am also impressed with the amount of pre-testing before my examination. I always look forward to seeing Dr. Kneiffel.


Reply

Virginia, thank you for your kind comments. Dr. Kniefel is a wonderful doctor who strives to provide the best in eye care service. It is a privilege for us to be able to take of your eyecare needs. We look forward to seeing you on your next visit.

StarStarStarStarStar Professional and Courteous —    (Patient since 2017)

Staff was very professional and courteous. Each step of the exam was explained in understandable terms. I will definitely recommend Rosemount Eye Clinic.


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Doctor K was very friendly and nice. She's alw... —    (Patient since 2009)

Doctor K was very friendly and nice. She's always nice to work with.


Reply

Khavand, thank you for your kind comments. Dr. Kniefel is a wonderful doctor who strives to provide the best in eye care service. It is a privilege for us to be able to take of your family's eyecare needs. We look forward to seeing you on your next visit.

StarStarStarStarStar Always there when I need to see about how thing... —    (Patient since 2009)

Always there when I need to see about how things are going with my eyes


Reply

We appreciate you taking the time to leave a rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarNo Star Prompt , efficient and courteous. ... —    (Patient since 2009)

Service was prompt , efficient and courteous. Best of all, I did not need glasses.


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Friendly, efficient staff that seems to enjoy h... —    (Patient since 2009)

Friendly, efficient staff that seems to enjoy helping you.


Reply

We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We appreciate you taking the time to leave a review and we look forward to seeing you on your next visit.

StarStarStarStarStar Great service! I've scheduled both routine and ... —    (Patient since 2014)

Great service! I've scheduled both routine and urgent exams at this clinic and been happy with the whole experience. Easy to get an appointment, front desk staff is friendly, doctors are thorough and professional.


Reply

Thank you for your rating. We are glad your experience exceeded your expectations. We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you on your next visit.

StarStarStarStarStar Very professional, quick and easy to make appoi... —    (Patient since 2015)

Very professional, quick and easy to make appointments, no waiting time, and overall a great experience!


Reply

We appreciate you taking the time to leave a detailed review. Our goal is to provide our patients the highest in personal and professional care. We are glad our service exceeded your expectations. We look forwarding to seeing you again in the future.

StarStarStarStarStar They were very good with me. Testing was done i... —    (Patient since 2012)

They were very good with me. Testing was done in three rooms. John was kind taking to me about glasses. Tech excellent. Dr. Steve very nice.


Reply

We appreciate you taking the time to respond, Terry. Our goal is to provide our patients the highest in personal and professional care. We are glad our service exceeded your expectations. We look forwarding to seeing you again in the future.

StarStarStarStarStar James O'Steen  —    (Patient since 2009)

I had an ocular migraine and they saw me right away on a medical condition to rule out any serious condition like a retinal migraine. Dr. Knives was fabulous, I could not have ask for better service. I learned my condition was an ocular migraine and not a serious health condition. I switched my clinic to Rosemount eye clinic.


Reply

Thank you for your response James. Our goal is to provide our patients the highest in personal and professional care. We are glad our service exceeded your expectations. We look forwarding to seeing you again in the future.

StarStarStarStarStar Great service! —    (Patient since 2012)

I've never had to wait long for my appointment, staff is always friendly and efficient. Great service!


Reply

Allison, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar  —    (Patient since 2017)

I was very happy with the care that I got! Everyone was very friendly!


Reply

We appreciate you taking the time to leave feedback. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar Prompt thorough professional friendly in all re... —    (Patient since 2009)

Prompt thorough professional friendly in all respects.


Reply

Randal, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar We love Rosemount Eye Clinic! Everyone is so f... —    (Patient since 2009)

We love Rosemount Eye Clinic! Everyone is so friendly and helpful.


Reply

Jeremy, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar Love this place!! —    (Patient since 2017)

Just the best eye clinic I've ever been to!! Lots of friendly, competent, caring people, and lots of the latest equipment to test you out thoroughly. This will be my new forever place to go!!


Reply

Lorraine, Thank you for your kind comments!! We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar The clinic is very convenient and the staff ple... —    (Patient since 2016)

The clinic is very convenient and the staff pleasant and knowledgeable.


Reply

Tina, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar Dr. Kniefel is very professional and knowledgea... —    (Patient since 2009)

Dr. Kniefel is very professional and knowledgeable!


Reply

Alan, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar I was pleased with the entire experience. —    (Patient since 2017)

I was pleased with the entire experience.


Reply

Craig, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar Dr. Kniefel did such a great job with my 9 year... —    (Patient since 2017)

Dr. Kniefel did such a great job with my 9 year old son and providing information in a way that he could understand.


Reply

Andrew, Thank you for your kind comments. Dr. Kniefel is a wonderful doctor and great with kids. It is a privilege for us to be able to take of your family's eyecare needs. We look forward to seeing you on your next visit.

StarStarStarStarStar I really like the way that I am treated from th... —    (Patient since 2009)

I really like the way that I am treated from the minute that I walk in to the minute that I leave, someone is talking with me and leading me through the whole process of getting my eyes checked to picking out a frame, to paying the bill, etc. Every time that I'm there, they clean my glasses and adjust them also. They are all friendly, knowledgeable, and make me feel very special.


Reply

Dona, Thank you for your kind comments! We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar always satisfied with your service and products... —    (Patient since 2009)

always satisfied with your service and products.


Reply

John, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarNo Star Service is prompt and courteous. Full-range of... —    (Patient since 2009)

Service is prompt and courteous. Full-range of technical and professional screenings seem current and available.


Reply

Sharon, Thank you for your kind comments. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar I would give your site 5 stars. —    (Patient since 2017)

I would give your site 5 stars.


Reply

Steven, Thank you for your kind comment. We strive to give the highest level of service on a professional and personal level. We are glad you had such a positive experience and look forward to seeing you again on your next visit.

StarStarStarStarStar Highly recommend —    (Patient since 2015)

Friendly staff. accommodating appointments. Quick appointments usually available. Convenient location.


Reply

Kevin, Thank you for your kind comments! We really do strive to provide the highest level of service to our patients on a professional and personal level. We look forward to seeing you again at your next visit!

StarStarStarStarStar I feel very comfortable with the staff and prof... —    (Patient since 2009)

I feel very comfortable with the staff and professionalism of Dr Lusch. I have no hesitation in recommending Rosemount Eye Clinic.


Reply

Eleanor, Thank you so much for your kind comments! We really do strive to provide our patients with the highest level of service on a professional and personal level. We are privileged to take care of your eyes, and look forward to seeing you on your next visit! Thank you for recommending us

StarStarStarStarStar From the time I checked in for my appointment t... —    (Patient since 2015)

From the time I checked in for my appointment to when I left, I felt each team member had my best interests at heart. Great group to work with and top notch service and products.


Reply

Luann, Thank you so much for your kind comments! We really do strive to provide our patients with the highest level of service on a professional and personal level. We are privileged to take care of your eyes and look forward to seeing you again on your next visit!

StarStarStarStarStar Very intelligent, kind, insightful people. I wo... —    (Patient since 2016)

Very intelligent, kind, insightful people. I would not hesitate, in recommending Rosemount Eye Clinic


Reply

Michael, Thank you so much for your kind comments! We really do strive to provide the highest level of service on a professional and personal level. Thank you for recommending us. We look forward to seeing you again on your next visit!

StarStarStarStarStar A Great Facility!! —    (Patient since 2015)

I was treated respectfully and professionally. Appoint was on time, no waiting. A very high quality facility regarding both staff and procedures.


Reply

David, Thank you for sharing your kind comments with us. Our staff is privileged to be able to take care of your eyes. We strive to provide the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarNo Star Very helpful, quick and kind. I'm very excited ... —    (Patient since 2016)

Very helpful, quick and kind. I'm very excited about my new glasses.


Reply

Sarah, Thank you for sharing your kind comments with us. We appreciate your business, and look forward to seeing you again on your next visit! We hope you enjoy your new glasses!!

StarStarStarStarStar Very friendly, knowledgeable and prompt —    (Patient since 2016)

Very friendly, knowledgeable and prompt


Reply

Andrew, Thank you for sharing your kind comments with us. We are glad you had an all-around great experience. We appreciate you as a patient and strive for the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar All questions & concerns were addressed.Everyo... —    (Patient since 2010)

All questions & concerns were addressed. Everyone is very friendly!!!


Reply

Richard, Thank you for sharing your kind comments with us. Our staff is privileged to be able to take care of your eyes and provide a high level of service on a professional and personal level. We are glad you had a great experience and look forward to seeing you again on your next visit!

StarStarStarStarStar Ourstanding personal care by talented professi... —    (Patient since 2009)

Ourstanding personal care by talented professionals who know you and take the time to REALLY listen to you.


Reply

Barbara, Thank you for sharing your kind comments with us. Our staff is privileged to be able to take care of your eyes. We appreciate you as a patient, and strive for the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2012)

Very thorough exam. Everyone is very nice and polite. Prices for frames and lenses are through the roof.


StarStarStarStarStar Great service, great customer service. Loved t... —    (Patient since 2016)

Great service, great customer service. Loved the chocolate!


Reply

Cinda, Thank you for taking the time to tell us your kind comments! We appreciate you as our patient and glad you had a great experience. And yes, the chocolate does make you feel special, doesn't it. Glad you liked it. We look forward to seeing you again on your next visit!

StarStarStarStarStar I was waited on very quickly, had a good exam,... —    (Patient since 2016)

I was waited on very quickly, had a good exam, & ordered glasses all in about an hour.


Reply

Marvin, Thank you for your kind comments. We are privileged to be able to take care of your eyes, and value you as a patient at our clinic. We look forward to seeing you again on your next visit!

StarStarStarStarStar Dr. Lusch and Staff —    (Patient since 2015)

Had issues with my eyes and ask how long to get an appointment. They ask if I could come in an hour. I was there and waited a very short time and went back to see the Dr. Lusch. He is always very nice, spends time listening and explaining the issues. Always concerned about my problems and helpful to treat them. Highly recommend him and his staff.


Reply

Gerry, Thank you so much for your kind comments, and recommending others to our clinic! We are glad we were able to get you in quickly. Dr. Lusch is a very knowledgeable, kind doctor. We appreciate you as our patient, and look forward to seeing you again on your next visit!

StarStarStarStarStar Rosemount Eye Clinic has a full staff to handle... —    (Patient since 2015)

Rosemount Eye Clinic has a full staff to handle your eye care needs with full modern innovation. They helped save my eyesight and even referred me to other resources at their other clinic to support my goals. They are worth your consideration for your eye care needs.


Reply

Timothy, Thank you so much for your kind comments, and recommending others to our clinic! We are privileged to be able to take care of your eyes through our up-to-date technology, and knowledgeable doctors. We appreciate you as a patient, and look forward to seeing you again at your next visit!

StarStarStarStarStar The best and most complete exam I ever had. I f... —    (Patient since 2016)

The best and most complete exam I ever had. I felt good about the process and the way I was treated.


Reply

Myrna, Thank you for taking the time to share your kind comments with us! We are privileged to take care of your eyes, and happy to provide you with the highest level of service. We really appreciate you as a patient, and look forward to seeing you again on your next visit!

StarStarStarStarStar I truly appreciated how they were able to get m... —    (Patient since 2009)

I truly appreciated how they were able to get me in same day when I was having eye problems- I have been there for many years and having been to other eye doctors- I can tell you that their equipment is state of the art. I got a better explanation of my eye problem from them than I did from the specialist I saw.


Reply

Jacqueline, Thank you for taking the time to share many kind comments with us! We are privileged to be able to take care of your eyes with our up-to-date equipment. It makes such a difference! We are humbled to hear you say that you received a better explanation of your eye problem than with a specialist! We look forward to seeing you again on your next visit!

StarStarStarStarStar Friendly, professional staff. They were prompt ... —    (Patient since 2016)

Friendly, professional staff. They were prompt & very helpful. I plan on going back & would recommend it to others as well.


Reply

Michele, Thank you for sharing your kind comments with us! Our staff is committed to providing the highest quality of service on a professional and personal level. We very much appreciate you as a patient and taking the time to share your recommendation with others. We look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2014)

I love being a patient of the Rosemount Eye Clinic because each and every employee is polite, down to earth, and makes me feel valued as a customer.


Reply

Penny, Thank you so much for sharing your kind comments with us! Our staff very much enjoys interacting with our patients, and making them feel comfortable, while providing the highest level of care for your eyes. We look forward to seeing you again on your next visit with us!

StarStarStarStarStar Very Friendly and knowledgable.... —    (Patient since 2016)

Very Friendly and knowledgeable.


Reply

Teena, Thank you for sharing your kind comments with us! We strive to give our patients the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Routine Eye Exam —    (Patient since 2015)

From the moment I walked through the door I felt welcome & at ease. Rebecca at the desk was friendly & welcoming. Jon spent time to help me pick a great pair of new glasses. Dr Lusch was very efficient & explained things in a matter I could easily understand. I would definitely recommend Rosemount Eye Clinic to anyone!


Reply

Tawnya, Thank you so much for sharing all your kind comments with us! We are privileged to be able to take care of your eyes. Our staff strives to provide the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Rosemount Eye Clinic has not only great service b... —    (Patient since 2012)

Rosemount Eye Clinic has not only great service but is also friendly and caring


Reply

To the parent of Ebony, Thank you for your kind words about our clinic. We are privileged to be able to take care of your eyes. Our staff members love our jobs, so it makes it easy to be friendly and caring. We appreciate long-time patients like you , and look forward to seeing you again on your next visit!

StarStarNo StarNo StarNo Star We have been go into Rosemont clinic for 15 years... —    (Patient since 2009)

We have been go into Rosemont clinic for 15 years now. They use to carry a big selection of glasses, and now not so much. I have had to have most glasses repaired because of the quality. There is not a very good selection of glasses. I left before I could get my total due to hownlonthe appointments took so was told they would call with my total. I never received a call and I'm not sure when I will. Also I was charged almost $60 for contact appointment while my husband who also goes to the clinic was not.


StarStarStarStarStar I feel at home in the eye clinic and I don't have... —    (Patient since 2009)

I feel at home in the eye clinic and I don't have to wait long to be seen. Everyone is friendly and helpful. The doctor takes time to examine my eyes and gives good advice and treatment. I am extremely pleased with my visit to the clinic. Mary David.


Reply

Mary, Thank you for your kind comments about our clinic. Our staff and doctors are privileged to be able to care for your eyes. We are committed to the highest quality of service on a professional and personal level. We are glad you felt at home and your expectations were met. We look forward to seeing you again on your next visit!

StarStarStarStarStar in and out quick! —    (Patient since 2009)

no waiting in the lobby, I was in the exam room before my scheduled appointment time. and no waiting in the exam room! the tech was quick/efficient and the doctor was in shortly after she left.


Reply

Sally, Thank you for taking the time to share your comments with us. We are glad you were satisfied with your experience here. We strive to be efficient and productive while providing high quality service. We look forward to seeing you again on your next Visit!

StarStarStarStarStar Excellent care. Great, Friendly Staff!! —    (Patient since 2014)

I love Rosemount Eye Clinic! Dr. Lusch has been a great help to our entire family for many, many years! The entire staff is fantastic with dealing with all of our contacts, glasses as well as repairs in a timely,friendly and efficient manner. I cannot recommend them too highly!


Reply

Stephen, Thank you for sharing all your kind comments with us! It is patients like you that we value so much. We are committed to providing you with the highest quality of service on a professional and personal level, and are glad we accomplished that level for you and your family. We look forward to seeing you and your family on your next visits!

StarStarStarStarStar A truly great pair of glasses. —    (Patient since 2016)

My wife and I found the perfect frames for my new pair of glasses. Our only challenge was choosing from so many strong candidates. The final product was ready exactly when promised, and were perfect the first time. I took only a few minutes to check the fitting and vision and we were on our way.


Reply

Marty, Thank you so much for taking the time to share your comments with us! It's nice to hear your satisfaction with our Optical Department. We strive to deliver the best service in a skillful and effective fashion. We hope we exceeded your expectations and look forward to serving you in the future!

StarStarStarStarNo Star I felt a bit rushed. I didn't get all my questions answered... —    (Patient since 2010)

I felt a bit rushed. I didn't get all my questions answered


StarStarStarStarStar Always wonderful —    (Patient since 2009)

I've been going to the same eye doctor since I was in kindergarten and I won't go anywhere else! The staff and Dr Lusch are beyond amazing, and always answer my questions thoroughly.


Reply

Samantha, Thank you for sharing those wonderful comments with us. It's so nice to hear long time patients speak so highly of our clinic. It sounds like we exceeded your expectations with Dr. Lusch being "beyond amazing". That's nice to hear. :) We look forward to seeing you again on your next visit!

StarStarStarStarStar This office is professional from the time you walk in until the time you leave!... —    (Patient since 2015)

This office is professional from the time you walk in until the time you leave!


Reply

Seth, Thank you for taking the time to share your kind comments with us. We are privileged to be able to take care of your eyes, and strive for the highest level of service for our patients. We are glad that you received such service. We look forward to seeing you again next time!

StarStarStarStarStar Excellent experience —    (Patient since 2015)

On time appointment, professional experience. Taken care of well.


Reply

Revathy, Thank you for your kind comments. We are committed to exceeding your expectations for your eye care experience. We look forward to seeing you again on your next visit with us!

StarStarStarStarStar  —    (Patient since 2013)

Very knowledgeable and caring concerned for the patient as well as the eye's


Reply

Gary, Thank you for taking the time to share your comments with us. We are committed to serving our patients with the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit with us!

StarStarStarStarStar Very sweet and helpful front fest staff, eye clinic tech, and kind Doctor. All very helpful!! ... —    (Patient since 2015)

Very sweet and helpful front fest staff, eye clinic tech, and kind Doctor. All very helpful!!


Reply

Noelle, Thank you for sharing your thoughtful comments with us! Our doctors and staff are committed to providing you with the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar Friendly staff. One time appointments.... —    (Patient since 2009)

Friendly staff. One time appointments.


Reply

Kathleen, I'm glad you had a good experience at Rosemount Eye Clinic. Our doctors and staff love our jobs and want to make sure you are being taken care of for all your eye care needs. We look forward to seeing you on your next visit!

StarStarStarStarStar Very pleasant and efficient office ... —    (Patient since 2009)

Very pleasant and efficient office


Reply

JoAnn, Thank you for sharing your kind comments. Our doctors and staff love what we do and are committed to serving you with excellence and efficiency. We look forward to seeing you on your next visit to the clinic!

StarStarStarStarStar Thank you for being available on an emergency basis.... —    (Patient since 2009)

Thank you for being available on an emergency basis.


Reply

Diana, We are so glad we were available to help you out with your emergency. Our doctors' first priority is the health of your eye! We look forward to seeing you on your next visit.

StarStarStarStarStar I continue to have a very good experience for my yearly checkup. Dr. Denise K., very personable a... —    (Patient since 2009)

I continue to have a very good experience for my yearly checkup. Dr. Denise K., very personable and efficient, staff also.


Reply

Vivian, Thank you for sharing your kind comments with us. Dr. Kniefel is a great Dr. and really cares about your eyecare needs. Our staff strives to provide the highest level of service on a professional and personal level. We look forward to giving you an exceptional experience on your next visit!

StarStarStarStarStar Receptionist pleasant - staff pleasant ... —    (Patient since 2010)

Receptionist pleasant - staff pleasant


Reply

Theresa, Thank you for your kind comments. Our staff loves what we do, and strive to make your experience at the clinic a positive one. We are privileged to take care of your eyes, and look forward to your next visit with us!

StarStarStarStarStar Very responsive —    (Patient since 2016)

We came here when my daughter had an eye injury. The doctor was so responsive when we called and got us in right away.


StarStarStarStarStar  —    (Patient since 2012)

Dr. Kniefel and staff were very accurate and I would recommend them to anyone Thanks 😃


Reply

Ron, Thank you for taking the time to share your thoughts with us. We are privileged to take care of your eyes, and are committed to the highest level of service for our patients. Thank you for your recommendations. We look forward to seeing you again on your next visit! Take care.

StarStarStarStarStar Very responsive —    (Patient since 2016)

We came here when my daughter had an eye injury. The doctor was so responsive when we called and got us in right away.


Reply

To the Parent of Claire, Thank you for sharing your kind comments with us. Your eyes are what is important to us, and we strive to provide the highest quality of service. I'm so glad we were able to get your daughter in quickly, and hope all is going well. We look forward to seeing you in the future!

StarStarStarStarStar Everyone was very professional, knowledgeable and helpful. I was very impressed!... —    (Patient since 2016)

Everyone was very professional, knowledgeable and helpful. I was very impressed!


Reply

karen, Thank you for taking the time to share your comments with us. We are so happy to hear that you had a great experience at our clinic. Our staff strives to give the highest quality of service, and to build relationships with our patients. We look forward to seeing you again on your next visit!

StarStarStarStarStar Excellent service, professional, courteous, thorough, and accommodating on appointment times. ... —    (Patient since 2015)

Excellent service, professional, courteous, thorough, and accommodating on appointment times.


Reply

Craig, Thank you so much for sharing your comments with us. Our staff is privileged to take care of your eyes and we strive to provide the highest quality of service on a professional and personal level. We look forward to seeing you again on your next visit! Take care.

StarStarStarStarStar  —    (Patient since 2016)

Everyone was so pleasant and helpful. We are all very glad we switched to your clinic! Every staff member we encountered had our best interests at heart and sincerely wanted the best for our eye care. It was a GREAT experience! We left feeling very taken care of. It was like we made new friends :). Thank you Rosemount Eye Clinic!


Reply

Jacquelyn, Thank you so much for all your kind comments! We are glad that your first impression of our clinic was a GREAT one. Our staff loves working here and it shows. :) The doctors do strive to provide the highest level of service on a professional and personal level. We look forward to seeing you and your family on your next visit!

StarStarStarStarStar  —    (Patient since 2009)

In and out very efficiently.


Reply

James, Thank you for sharing your comments with us. We strive to provide our patients with great service in a timely manner. We are thankful to have you as our patient, and look forward to seeing you again on your next visit!

StarStarStarStarStar  —    (Patient since 2010)

Everybody there is so courteous and helpful!


Reply

Dorothy, Thank you for the kind comments! Our staff strives to give the highest level of service on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar I experienced cloudiness in my left eye. Called the clinic on Monday and was able to get in on Tu... —    (Patient since 2012)

I experienced cloudiness in my left eye. Called the clinic on Monday and was able to get in on Tuesday.


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Irene, Thank you for sharing your comments with us. We are glad we were able to schedule you promptly. We put our patients first and strive to do our best. We hope everything is good, and look forward to seeing you at your next visit.

StarStarStarStarStar The entire staff for so friendly and helpful. the staff was extremely helpful I helping me with my... —    (Patient since 2016)

The entire staff for so friendly and helpful. the staff was extremely helpful I helping me with my first eye appointment and picking out my first pair of prescription glasses.


Reply

Lori, Thank you for taking the time to share your comments with us. We are so pleased that you had a great experience. Our doctors and staff are committed to providing our patients with the highest level of service. Thank you for trusting our optical staff to help you with your first pair of glasses! We look forward to seeing you at your next visit!

StarStarStarStarStar Came in for my yearly eye exam. As always, very happy with my visit. ... —    (Patient since 2012)

Came in for my yearly eye exam. As always, very happy with my visit.


Reply

Katherine, Thank you for taking the time to share your kind comments with us. Our doctors and staff strive to give our patients the highest level of service for your eyecare needs. We are glad you were pleased with your recent visit. We look forward to your next visit to the clinic!

StarStarStarStarStar Very nice people to work with.... —    (Patient since 2010)

Very nice people to work with.


Reply

Donna, Thank you for taking the time to share your comment with us. Our doctors and staff strive to be kind, efficient and trustworthy. We are committed to taking care of all your eyecare needs. We look forward to seeing you again on your next visit!

StarStarStarStarStar Very good experience. My daughter was with me and excited her appointment was coming up. LOL  —    (Patient since 2012)

Very good experience. My daughter was with me and excited her appointment was coming up. LOL


Reply

Thank you for taking the time to share your experience with us. We are so glad everything went well. Dr. Kniefel is a wonderful doctor and connects with her patients on a professional and personal level. That is SO cute about your daughter being excited to see us! We look forward to seeing you and your daughter again soon.

StarStarStarStarStar neck straps or chaing —    (Patient since 2014)

neck straps or chains to hang glasses around neck for someone who doesn't wear them all the time


Reply

Blaine, Thank you for taking the time to share your comments with us. Our staff strives to give the highest level of service to every patient. Your comment has been brought up to our Optical Dept. We hope your experience was great and look forward to seeing you at your next visit!

StarStarStarStarStar I'd like to see Dr. Steve Lusch smile more —    (Patient since 2012)

I'd like to see Dr. Steve Lusch smile more. He is very kind and thoughtful but a smile goes a long way in making people feel comfortable and want to come back.


Reply

Joan, Thank you for taking the time to share your comments with us. Dr. Lusch is a wonderful doctor and privileged to care for your eyes. Thank you for your insight on the power of a smile! We hope to see you again and that your next visit is exceptional!

StarStarStarStarStar There is nothing that I would change!! All of the staff that I met were so friendly and... —    (Patient since 2016)

There is nothing that I would change!! All of the staff that I met were so friendly and helpful!!!!!


Reply

Charlotte, Thank you for taking the time to share your comments with us. We are glad you had an exceptional experience. Our staff is committed to providing the highest level of service, with a smile, to meet all your eyecare needs. We look forward to seeing you again on your next visit!

StarStarStarStarStar Everything was great. Would change nothing! —    (Patient since 2014)

Everything was great. Would change nothing!


Reply

Tamika, Thank you for taking the time to share your comments with us. I'm glad your experience was exceptional. We strive to provide the highest level of service for all your eyecare needs. We look forward to seeing you again on your next visit!

StarStarStarStarStar Dr. Denise Kneifel and staff  —    (Patient since 2014)

Dr. Denise Kneifel and staff are professional, knowledgeable, and approachable. I have had an excellent experience during every appointment.


Reply

Thank you for taking the time to share your kind comments. Dr. Kniefel is a wonderful doctor and privileged to be able to care for your eyes. We strive to make our patients feel comfortable on a professional and personal level. We look forward to seeing you again on your next visit!

StarStarStarStarStar please stop making me confirm my appointment and if I dont threaten to cancel —    (Patient since 2009)

please stop making me confirm my appointment and if I dont threaten to cancel. If i make the appointment I want the appointment. find a better way to do appointment reminders like text message


Reply

Ann, Thank you for taking the time to share your thoughts with us. We would appreciate the chance to better serve your needs. Moving forward, your appointments will be confirmed. We value your feedback, and look forward to seeing you at your next visit!

StarStarStarStarStar I would love to buy glasses at your shop but without having insurance accepted I csn't afford too.  —    (Patient since 2014)

I would love to buy glasses at your shop but without having insurance accepted I csn't afford too.


Reply

Ken, Thank you for taking the time to share your comments with us. We are sorry you did not find something affordable and would appreciate the chance to better serve your needs. Please stop back in and we can show you some affordable packages for eyewear. We hope you will consider this, and look forward to seeing you again!

StarStarStarNo StarNo Star I was a disappointed with my appointment this time —    (Patient since 2015)

I was a disappointed with my appointment this time. I had new insurance but hadn't received my card in the mail yet and no one knew how to process the new insurance numbers I was provided with by the state of MN. So we had to bill my old insurance instead. Not only that, but I found out at the very end of my appointment that my insurance (the old insurance) didn't cover new glasses until next year. (The new insurance would've covered a new pair.) That would've been nice to know ahead of time considering that was the entire reason for my appointment. So I wasted an hour of my evening as well as $40 for the photos of my eyes. If it weren't for the friendly faces and quick appt I experienced my first time there I'd have given you 1 star.


Reply

Thank you for taking the time to tell us about your concerns. We do our best to pull up the benefits for each patient, however, there are thousands of plans, and we only get quotes from the insurance companies. It is the patients' responsibility to know their benefits so there are no surprises. We do want to thank you for your kind words about our friendly staff. We value your feedback and we look forward to your next visit.

StarStarStarStarStar My only complaint is that I can never get an itemized receipt at the time of payment —    (Patient since 2010)

My only complaint is that I can never get an itemized receipt at the time of payment. I was told they'd email it but I didn't receive it.


StarStarStarStarStar Very helpful, friendly and professional. Thank you! —    (Patient since 2012)

Very helpful, friendly and professional. Thank you!


Reply

Lynne, Thank you for your kind comments. We strive to give exceptional service on a professional and personal level. Our staff enjoys what we do and I'm glad that has shown through. We look forward to seeing you again on your next visit!

StarStarStarStarStar It's all good, I can't think of anything you would need to change! —    (Patient since 2012)

It's all good, I can't think of anything you would need to change!


Reply

Thank you for taking the time to let us know that you had an exceptional visit to our clinic. We sincerely care about your eye health, and look forward to seeing you again next time!

StarNo StarNo StarNo StarNo Star I will not be back —    (Patient since 2009)

I will not be back. The medical part of my visits have been positive, but I have had multiple problems with getting both my current glasses and the earlier pair of glasses. Communications with the staff have been atrocious, and the lack of follow-through is appalling.


StarStarStarStarStar Have a prescription ready for me to take home —    (Patient since 2009)

Have a prescription ready for me to take home. If I don't use your optical department, I'll need to make an extra trip to pick it up.


StarStarStarStarStar 1Nothing to change - everything was great. Thank you! —    (Patient since 2014)

1Nothing to change - everything was great. Thank you!


Reply

Carol, Thank you for taking the time to let us know about your great experience here at our clinic. We are here to take care of all your eye health needs and strive to exceed your expectations. We look forward to seeing you again next time!

StarStarStarStarStar Excellent service and treatment. —    (Patient since 2010)

Excellent service and treatment.


Reply

Thank you for taking the time to let us know that you had an exceptional visit to our clinic. We sincerely care about your eye health, and look forward to seeing you again next time!

StarStarStarStarStar Nice Staff, Thorough Exam —    (Patient since 2016)

This was our first visit. We were quite impressed with the friendliness of the staff. Dr Kniefel was very thorough and also easy to talk with. The clinic is clean and bright. Of course it's always nice if you can buy your glasses on site and the clinic had a nice selection. We gladly recommend them to others.


Reply

Thank you so much for your kind comments. Dr. Kniefel and the staff strive to make your experience an exceptional one on a professional and personal level. We hope we exceeded your expectations and look forward to seeing you again!

StarStarStarStarStar all whenwell .ILL BE BACK  —    (Patient since 2016)

all whenwell .ILL BE BACK


Reply

Thank you for choosing Rosemount Eye Clinic for your eye care needs. It sounds like you had a good experience and are looking forward to seeing you back again!

StarStarStarStarStar The technician who did the preliminary things before my exam with the doctor was excellent —    (Patient since 2014)

The technician who did the preliminary things before my exam with the doctor was excellent. He was very informative, thorough, and had an excellent sense of patient care.


Reply

Thank you for your kind comments. Dr. Lusch and his technician strive to make your experience an exceptional one on a professional and personal level. We hope to meet all your eye care needs. We look forward to seeing you again!

StarStarStarStarStar My visit and I exam was very good, I was seen quickly and all of my questions were answered and... —    (Patient since 2016)

My visit and eye exam went very well, I was seen quickly and all of my questions were answered and everyone was very polite and professional. Thank you very much.


Reply

Thank you for taking the time to comment on your experience here at Rosemount Eye Clinic. Our staff and doctors strive to make each patient feel cared. We look forward to seeing you again!

StarStarStarStarStar Superior eye care —    (Patient since 2010)

Highly reputable eye care!


StarStarStarStarStar I am very satisfied and will continue coming! Thank you for your awesomecare! —    (Patient since 2015)

I am very satisfied and will continue coming! Thank you for your awesome care!


StarStarStarStarStar I bought some new glasses in November. Only my second pair of glasses, both being progressive lens —    (Patient since 2012)

I bought some new glasses in November. Only my second pair of glasses, both being progressive lens. The latest pair were not working. All sorts of problems. I finally came in to see you about it and we found out I had been given the wrong type of progressive lens. The technician I worked with at Rosemount was very helpful. I got the replacement lens at no charge and the technician was very patient and helpful with some fine tuning. The new glasses are great! The original lens goof - mistakes happen. The way your clinic handled the fix was very much appreciated.


StarStarStarStarStar It was a great visit; it went very well. —    (Patient since 2009)

It was a great visit; it went very well.