Very friendly staff, they welcome you and your family as a patient not just a number.
May 1, 2017
Everybody was very friendly and helpful. They made me feel comfortable. Thank you.
Mar 16, 2017
I'm always greeted by name with a smile. I feel no tension in the office. I have confidence in Dr. Shih and her caring.
Mar 9, 2017
I don't understand the meaning of our online presence.
Mar 2, 2017
Waterloo Dental checks off all the boxes for what I need in a dental clinic. Excellent in all phases of dental care.
Feb 10, 2017
The care here is wonderful. Everyone is kind, caring and makes you feel that your needs are their primary concern.
Feb 10, 2017
I have an excellent hygienist. I also have a very knowledgeable dentist in Dr Shih.
Jan 26, 2017
Outstanding experience. The staff at Waterloo Heights Dental is friendly, professional, and does a thorough job performance.
Dec 12, 2016
Always a wonderful, hassle free experience!! Referred my husband, Jason Kalember and his daughter, Grace Kalember.
Dec 4, 2016
All Staff are very friendly and professional.
Nov 26, 2016
Staff is always friendly and accommodating.
Oct 31, 2016
Great staff, very friendly, great place to take your family for your Dental needs. Make your next appointment today!
Oct 26, 2016
Higher priced, but meticulous work
Oct 13, 2016
I broke off part of a tooth, called Waterloo Dental and they made it work so I could come in immediately to have the tooth fixed. The tooth was fixed and they were awesome.
Sep 19, 2016
Friendly staff and amazing work. Got in the same day!
Aug 31, 2016
The staff are very friendly, from reception to the dental assistants. They ensure every person is addressed when they enter and are very military friendly when it comes to processing through insurance.
Aug 17, 2016
Very through.. Very little wait time everything was explained to me. I would recommend this dental office to my friends and family
Jul 16, 2016
At Waterloo Heights Dental they are friendly, sincere, and accommodating and they provide quality services,
Jun 9, 2016
Dr. Shih has been very good to work with. She is pleasant and very professional. Monica is very nice at the front desk and Amber has been very sympathetic and extremely helpful to this older patient with unique problems with his braces!
May 6, 2016
I believe an initial appointment could include a cleaning. Because of work constraints and limited Friday appts I am unable to return for a cleaning until 5 weeks from my initial apt and with a different hygienist. I wish that would have been explained to me up front. Why can't the initial visit have time added for cleaning? Especially since the dentist, albeit tactfully, berated me for the delay between cleanings. The experience has eroded my optimism and confidence in securing a new dental office.
Apr 13, 2016
The environment and the staff are exceptional.
Mar 24, 2016
All the ladies are nice. The new dr shea. Is a Godsend
Feb 25, 2016
Returned to the area after a decade. The receptionist at Waterloo Heights was the most pleasant of all the dentist I called. She offered recommendations for my child's insurance needs, scheduled around my work and even rescheduled without any problems. Mary Jo, my hygenist, remembered me and my family and was genuinely interested in how we all were doing - asking questions when she wasn't working in my mouth as many times will happen during dental appts. Met Dr. shih for the first time. Very professional and trustworthy. I appreciate d the time she took, addressing concerns they would monitor, explaining my personal dental hygiene needs well, praising good things she saw and even offering assistance for how to deal with my child's teeth even though he had to go to a different clinic. Highly recommend!
Feb 17, 2016
Mary Joe is outstanding at her profession. I always recieve the best customer service at Waterloo Heights.
Feb 13, 2016
Mary Jo always does a great job, I actually look forward to coming in to see her. And Dr. Shih has also been wonderful. She listens well and does great work.
Feb 11, 2016
We (my husband and I) actually enjoy our dental appointments as everyone is exceptionally pleasant!!
Jan 28, 2016
The whole staff is friendly and helpful, Wendy did an excellent job with my cleaning. I find Dr Shih to be pleasant and because she doesn't push unnecessary services on me, I have grown to trust her opinion.
Jan 27, 2016
The adjustment Dr. Shih made helped a lot.
Dec 26, 2015
a small item, but if the dentist could briefly stand in view when they greet the patient before they go to work on the patient. It would give a better connection to the patient.
Dec 4, 2015
Monica, Mary Jo, Dr. Shih, and Susan were all very professional, thorough, friendly, and courteous, which made my visit pleasant, comfortable, and worthwhile. I think it would be nice to have the one-visit crown opportunity (no temporary) if the quality of product would be the same or better than with the two-visit crown. Thank you.
Dec 2, 2015
Excellent doctor and staff. Great place to get drilled and repaired.
Nov 16, 2015
its a bit on the pricey side but hopefully well worth it.
Nov 2, 2015
I will be scheduling appts for the family
Oct 19, 2015
The whole staff is great!
Oct 17, 2015
Everyone was very professional and friendly. Lobby is inviting and clean. Staff was helpful and explained treatment and financial options clearly. Would refer Waterloo Heights Dental to family and friends!
Oct 16, 2015
"If it ain't broke, don't fix it" I like Waterloo Dental just the way it is...JUST FINE.
Aug 17, 2015
Everyone was friendly, knowledgable and efficient.
Jul 21, 2015
The staff at Waterloo dental is light years ahead of anyone else in the area. We are always greeted warmly and receive the best dental care.
Jun 24, 2015
I'm very pleased with everyone that works at Waterloo Heights Dental Center.
Jun 5, 2015
Wendy is awesome.. Scheduling appointments is not easy as I wish there were more openings.
May 29, 2015
Ask for Mary Jo as your hygienist. You will never be disappointed.
May 6, 2015
Mary Jo is an excellent Hygenicist. Appointment went well, and I'm happy with service
Apr 30, 2015
.YOU KNOW I'M ALWAYS PLEASED-----------SO I DIDN'T TAKE THE SURVEY---I THINK YOU ARE ALL GREAT!! Betty
Apr 12, 2015
Very pleased with my treatment. Dentist was polite and kind, knowing I am a "chicken"
Apr 11, 2015
The staff is do a great job!
Apr 5, 2015
As always, excellent care!
Mar 28, 2015
Wendy is consistently awesome. Thanks.
Mar 28, 2015
This is the first crown that I have had done since Dr Shi started. She did a great job thus far (still waiting to go back for the permanent)!
Mar 20, 2015
The entire staff at Waterloo Dental is excellent. "Shih knows that I know and I know that Shih knows that the highest standards in dentistry and respect in the dental chair will be achieved." Now that makes me smile...
Mar 14, 2015