Customer service was ok; a little too pushy to buy frames and render politeness. Jasmine was very friendly and accommodating. Exam was professional and effective. Waiting time was about 40 min with appointment. Would overall recommend.
Jul 8, 2021
Very professional, helpful, and knowledgeable staff and optometrist.
Apr 7, 2021
I have great experience visiting Visual Health in Springfield. They are very educated people. Thank you for great service.
Mar 25, 2021
Scheduling online was easy and flexible. The visit was seamless, glad didn't have to wait for too long to be seen by the Dr. I had a vision exam, and happy with Dr. Elghandour who took the time to explain the test results and listen.
Mar 17, 2021
Wonderful service by the staff!
Dec 21, 2020
Dr. James is great. The staff is flexible and knowledgeable.
Nov 25, 2020
The doctor was very helpful
Nov 11, 2020
As always the staff is very friendly, welcoming, professional and attentive. During this time, when the health and welfare of everyone must be considered, they take the time to wear masks, monitor, social distancing, take temperature, while still covering all customer service bases. Dr. James did the same while doing the most thorough eye exam , gas permeable contact, and glasses, and explained everything clearly without rushing or halfway just because of the precedented time. He is an optometrist anyone can trust, and this place is worth returning.
Oct 9, 2020
The staff was very courteous & helpful. Dr. James was very competent & put me at ease. I was a little disappointed that they did not have eyeglasses that were in my visision plan price. In any event I shall continue us use this firm for my eye exams & glasses.
Aug 22, 2020
Dr. James and the staff are highly professional and excellent at what they do!
Aug 12, 2020
My visit was quick and painless. I was seen almost immediately and Dr. James was thorough and explicit. Would recommend!
Jul 15, 2020
I have never had an eye exam nor have I bought reading glasses before. The staff there at the Springfield location were great to work with and I appreciate the effort made. I am very eager to receive my new glasses so thank you. Please don't take offense if I don't give an excellent rating because I very rarely do. Thanks!
Feb 13, 2020
Facility was clean, staff knowledgeable and friendly. Dr answered all my questions. Really enjoyed my experience.
Jan 16, 2020
The initial visit and follow on was exceptional.
Jan 15, 2020
I’m glad I took the time to have my eyes examined; it had been more than a decade since my last exam. Apprehensive is the best way to describe finding one’s eyesight to be an issue. Relief is what I felt after the appointment. My eyes are healthy but, need assistance to get through the day. I was able to order a good pair of progressive glasses before it was all over. I recommend you take advantage of the available Groupons.
Dec 20, 2019
Everything went well on this visit. In the past, I have gotten very accurate eyeglass prescriptions, and, I presume, the one I just received will be accurate too. The people there are very personable, and treat you like a customer, not an account number. In the past, an eye doctor went out of his way to rescue me when I was having a sudden and scary problem with my yes. Areas for improvement: It would be good to cut down or eliminate wait times for appointments. Also, when I have priced eyeglasses that they sell, the prices were higher than elsewhere.
Nov 28, 2019
Great honest staff and Doctor. All seemed concerned with getting me the best deal and my eye health.
Nov 13, 2016
This was my first visit to the eye doctor and I received great service. The doctor explained to me what was going on with my eyes and he was very through and detailed. The second half was or king with the staff on selecting eye glasses. They were very patient and helpful in my selection. Selecting visual health was a great choice.
Sep 4, 2016
Great service! The staff was wonderful and didn't push me to buy the most expensive item to make more money. The doctor was great at explaining my vision and helping me find a prescription that will fit my needs best. Extremely friendly and wonderful staff. Had a great experience and will recommend to all my friends!
Nov 3, 2015
I was very pleased with my walk in appointment. Everyone was so helpful and a pleasure to assist me. The doctor explained everything to me so that I understood him. This made me feel very comfortable. I will return for my next exam.
Oct 26, 2015