Highly competent and personable. Excellent service.
Jun 16, 2022
terrific customer service, convenient location!
Feb 14, 2022
Dr. Mahal and her team are great! Saved this office as my new eye doctor to replace my retired eye doctor. Feel very lucky to have found them! The staff checked on my insurance and politely let me know that I was under 2yrs from my last doc appt and they let me know my options. Since I’d noticed a change in my vision I didn’t mind paying out of pocket. So glad that I did! Dr. Mahal was great! She answered my questions and explained things in layman’s terms! Great experience.
Feb 13, 2022
easy visit, quickly brought in, efficient, thanks
Jan 10, 2022
Doctor was so friendly, knowledgeable and professional. She was so efficient!!
Dec 6, 2021
Friendly and helpful front office employees. Appreciated the thorough instructions and patience during my new contact application.
Nov 6, 2021
Front desk staff very kind and knowledgable (loved how he remembered my spouses name when I was checking out). Great experience with the doctor. Would recommend to anyone looking for a great office.
Sep 27, 2021
I called and was able to get a same day appointment for an eye exam. The eye doctor was thorough. I was able to get my current glasses adjusted to stop slipping off my face for free. The gentleman at the front desk, Mateen, was super friendly and helpful. I wasn't sure if I wanted to get new frames or not and he was patient and understanding. At his suggestion, I ordered the new glasses lenses and I can decide later if I want them put in my current frames or buy new frames. Definitely recommend this place!
Aug 14, 2021
Workers are very polite. Doctor Mahal is very professional and very nice explained different procedures.
Jul 17, 2021
Professional service in friendly environment.
Jun 26, 2021
Fast, efficient, and friendly are the words I would use to describe both the doctor and staff there. They take the time to get to know you and work on getting a good pair of glasses.
Jun 19, 2021
Great experience all around from the exam to assistance with picking out the perfect pair of glasses! Definitely found my new eye doctor!
Jun 1, 2021
Dr was very good. I called at 10:05 to ask if they run on time. i was told Yes. My appointment was at 10:15 I walk in at 10:10 take care of paper work and was told The Dr will be with me soon. Soon was 10:35 the 10:30 appointment was already waiting. The 10:30 appointment didn't get started until after 11. Start on time end on time if you need more time schedule 30 minute sessions not every 15 minutes.
May 20, 2021
It was amazing for it being my first time at that location! They all had great customer service and provided me with information that I needed to know about my glasses & contacts!
Apr 26, 2021
My experience at Visual Health - Arlington/Ballston was wonderful. Everyone was very nice and helpful. They were extremely professional. I look forward to returning to purchase my glasses and for future eye appointments.
Apr 17, 2021
May and Dr. Mahal were fantastic! I’ve been a customer of visual Heath for years and was excited a closer location near home opened up in Ballston. Both Mat and Dr. Mahal were kind, listened to my exact needs, and make sure to provide me the best care. I look forward to seeing them in future years.
Apr 8, 2021
I thought they were delightful. The optometrist was knowledgeable and thorough. She also explained without being condescending.
Apr 5, 2021
Everyone was very friendly and helpful. Office staff were able to price match for both my contacts and frames, which made me feel very comfortable purchasing both on the day of my appointment. Very satisfied with my experience.
Mar 29, 2021
The entire staff was professional and welcoming. They followed COVID safety protocols and were very hospitable. One of the best experiences of my life going to an eye doctor.
Mar 22, 2021
Super efficient, friendly staff and all my questions were answered very clearly. I left with a clear idea of what my options are over the next few years.
Feb 25, 2021
Fantastic!! They explained everything (from insurance to frames to muscles in the eye) to me and answered all my questions!
Feb 16, 2021
Friendly office staff and optometrist. Clean, comfortable, on-time and just as prescribed. I recommend and will return.
Feb 15, 2021
Great customer service! The doctor adjusted my prescription and was very professional and patient.
Feb 8, 2021
Excellent thoughtful service. They spent a lot of time accommodating my needs. They explained, in words I could understand exactly what they were recommending. No pressure to buy expensive frames!
Jan 25, 2021
Easy to get an appointment, appointment was on time. Friendly knowledgeable staff, Dr Mahal was excellent, she explained every aspect of the exam to me
Jan 25, 2021
Strongly recommend! I came in to renew an old vision prescription. The service was fast and the communication was very clear. I forget the doctors name but she was very friendly and noticed some risk factors that other doctors sometimes miss. I order my glasses online and the front desk was not pushy about buying from them at all, just let me know about some of their sales.
Jan 14, 2021
Very kind, courteous, caring and professional.
Jan 12, 2021
Everyone in the office was great from the front desk to the doctor!
Jan 9, 2021
It was quick, clean and easy.
Dec 16, 2020
I had a really good experience here. They clearly explained my vision exam and were very helpful answering detailed questions. They were also a ton of help in picking out frames and explaining the details of my purchase.
Dec 7, 2020
I have been visiting Visual Health for years now. I was so excited when they opened another location in Ballston! The staff has always been very friendly and is extremely knowledgeable about all the products they offer. Even during COVID the store is open and taking all the necessary precautions to keep everyone safe. Visual Health has a customer for life!
Nov 19, 2020
Fantastic service, clean, and friendly staff.
Nov 5, 2020
Charming staff, engaging doctor, excellent service in both the front of the office, and in the exam room. Best experience I've had with an eye doctor in years. Highly recommend.
Oct 17, 2020
Happy to take my kid to this location, staff were very nice and understandable.
Sep 28, 2020
Super friendly and knowledgeable staff. Extremely happy with the care received from the doctor. I had my eye exam, evaluation for contacts and glasses. They were also very mindful of my time and ensured that I received the best care in the shortest amount of time.
Sep 9, 2020