Friendly and knowledgeable staff and very clean, modern office. They make you feel comfortable . They also explain in detail the procedure to be done, as well as explanation of costs.
Mar 27, 2019
Dr. Bustillo and staff are very warm and wonderful to deal with! Excellent service all around! Highly recommend Shawsheen Family Dental.
Jan 26, 2019
We live on the Cape and go out of our way to make the trip to the north shore! It’s well worth the drive! Great friendly staff!
Jan 23, 2019
I had an exceptional experience at Shawsheen Dental. I was really nervous for this teeth cleaning appointment because I was long overdue for a cavity filling. From the moment I walked into their office I felt cared for. The front desk was attentive and personable. They fit me in for the filling the same day and after finding out it was a more extensive procedure than realized, they took the time to explain and reassure me throughout the entire appointment. Dr Bustillo and Donna the hygenist couldn’t have been more comforting and gentle. What could have been a really distressing experience ended up being easier than ever imagined. Thank you for your compassion and professionalism, your team is truly wonderful.
Jan 9, 2019
Always pleasant and great service.
Dec 27, 2018
The best dental care. Excellent and welcoming staff. Dr. Bustillo is a caring practitioner and takes the time to explain procedures. I feel she cares for my overall health as well as my dental health.
Dec 11, 2018
Best patient care! Dr. Carla and her team are so considerate and make sure there is no pain or discomfort. Thank you for everything! I come here because she really makes everything perfect and shapes everything so carefully.
Nov 30, 2018
Excellent staff and service. Always happy and feel great when I am done.
Oct 31, 2018
Dr B's crew takes great care of me and mine.
Oct 19, 2018
I was promptly treated and enjoyed the attention and greeting from all the staff
Oct 3, 2018
Dr. and staff always pleasant caring and welcoming. Constant upgrades to equipment and technologies make me feel like I am being offered the best dental care and options currently available. Always willing to take the time to listen, answer questions and explain what is important and why.
Aug 25, 2018
Best dentist office I have been to yet! The receptionist staff is welcoming, the sign in process is quick, the assistant that cleaned my teeth took her time even though I had an afternoon appointment and was a little late because of the rain/traffic, and the doctor was very kind and made sure all my needs were accommodated. Everything they were doing to my teeth they explained to me in detail of which I could understand, wonderful experience!
Jul 18, 2018
All the staff at Shawsheen Family Dental are very friendly and so professional. Thank you for the care you give.
Jul 17, 2018
they are very professional and make you aware of everything they are doing.
Jun 14, 2018
I had my teeth cleaned by Nicole. She is friendly and knowledgeable. I really like this dental practice!
May 31, 2018
Would highly recommend Dr. Bustillo and her staff. Amazing how dentistry has changed. Very up to date. From the first greeting, though the procedures, everyone is walking you through everything and making you feel at ease.
May 17, 2018
I always have a positive experience.
May 9, 2018
I went in for my 6 month appt and had a cleaning. The hygienist was extremely thorough, explained this and was very gentle
Apr 24, 2018
The best care hands down with dr bustillo and her staff. Myself and my wife followed her from Cambridge.
Apr 3, 2018
I am very satisfied with Shawsheen Family Dental. The staff is very pleasant and knowledgeable. The office is clean and the instruments and tools up to date.
Mar 13, 2018
Caring, thoughtful care!
Dec 27, 2017
I am disappointed about my mom no longer being able to continue as a patient. She can not work the stairs.
Nov 22, 2017
Dr. Bustillo has the best chairside demeanor of any dentist I have EVER had. She makes me feel like I am worth much more than a patient. She makes me feel like she cares for me as a person. A quality rarely found in the medical field these days. Thankyou Dr. Bustillo. I would also add how comfortable Dr Bustillo's assistants and front desk girls make me . Great staff!
Nov 15, 2017
I moved to Tewksbury in the spring of 2005. As a result of that move I needed to find a local dentist. I researched various Doctor's Web sights and liked what Dr. Bustillo had to say. This led me to make an appointment and I have been going to her since 2005. I have always been extremely happy with the services I have received there. The staff is very professional yet friendly. The office is clean and inviting. And most importantly I never waited more than five minutes beyond my appointment time to be seen. I give her a five star rating and I would not hesitate to recommend her to my friends.
Nov 7, 2017
I was "that" patient who hated to go to the dentist, my anxiety level would go through the roof!! Dr. Bustillo and her staff have taken away any anxiety that I had. Dr. Bustillo and her Staff are smart, caring, friendly and very good at what they do - they take the time to explain what you will be going through, they will review the process before it begins, keep you informed while you are going through the procedure and take the time after to explain what to expect. This Practice treats their patients with kindness and respect and really listen when you have concerns. I highly recommend this practice!
Aug 23, 2017
Shawsheen Family Dental always treats me on a professional level and sincerely cares about my well-being. Just keep doing what you're doing!
Aug 15, 2017
It is a great team. The ladies are like superwoman.
Jul 21, 2017
Couldn't have asked for more from Dr. Bustillo and her support staff. The treatment room was very clean, the staff very friendly, the atmosphere calming. Dr. Bustillo was able to repair my broken tooth right on the spot, in an efficient, calmingly friendly and highly competent manner. Thank you so very much!
Jun 21, 2017
I was not seen yesterday. I replied to the appointment reminder text advising I needed to re-scheduled my appointment due to a conflict at work. then on Tuesday morning 06/06 I called your office to advise I needed to re-scheduled. I was placed on hold for about 5 minutes, the girl came back and advises me that if I didn't show up for the appointment at 3 o’clock I’ll be charged $50.00 fee. I asked if this was a new policy; she advises me that it was Not. I told her I couldn’t make it so, she can just cancel the appointment and not bother to re-scheduled it. The girl was unapologetic and didn’t really offer me any alternative.
Jun 7, 2017
Love all the personnel and the care we have received. Very professional without any pain!
May 5, 2017
Most of us are apprehensive in going to the dentist. But Dr. Bustillo and her staff make you feel comfortable and cared for. They offer the latest technology and provide you will clear details and explanations, so you can make an educated decision.
May 5, 2017
I am pleased with the service that I receive and the staff is always pleasant.
Apr 30, 2017
made me feel very calm, being Im afraid of dentist! Great staff as well.
Apr 20, 2017
Dr Bustilllo thank you for such a great service today. You and your staff are great. I appreciate the mouth rinse for my gums. Your professionalism and kindnessn plus attention to details sure makes a difference 😃
Apr 19, 2017
As always, a very positive experience.
Mar 17, 2017
Thanks so much for seeing me and helping me feel better with my gum pain.
Feb 12, 2017
I was totally surprised when the dental hygienist finished my cleaning that Dr. Bustillo did not come into the room to check her work and give me her assessment. In my 65 years of going to the dentist, this was the FIRST TIME that I did not see the dentist. Very disappointing.
Jan 24, 2017
People always say if you want something done right you have to do it yourself. I'm here to say if you want something done right, you go to Shawsheen Family Dental!
Jan 12, 2017
I would give Dr. Bustillo and staff FIVE STARS hands down.
Jan 3, 2017
The office staff and all who work there are always so friendly and professional! I've consistently had positive experiences here.
Dec 15, 2016
My appointment went great. Everyone is always happy and accommodating.
Dec 14, 2016
As someone who generally dreads going to the dentist, I appreciate Dr. Bustillo and her staff. They are always cheerful and professional, explaining the procedures my children and I need with knowledge and compassion. Even the biggest scaredy-cats are treated with love and kindness, and the staff never forgets a face! Keep up the good work!!
Dec 1, 2016
I found this place for myself and my husband when we moved to this area almost six years ago and needed a new dentist close to where we lived. We have both had good experiences here - easy, convenient, good care, friendly staff.
Nov 23, 2016
Personnel were very pleasant and professional. No wait and a relaxing environment.
Oct 21, 2016
Great place best dental care around
Oct 20, 2016
Love the care and attention for what is best for the patient.
Oct 15, 2016
The office is clean and attractive with comfortable seating. I have never had to wait long to be taken for my appt. The staff is friendly and competent. Dr. Bustillo offers just about any kind of service a person could need. A defiate 5 star dental offic
Jul 16, 2015
The waiting room is clean and attractivee with comfortable seating, The staff is friendly and competent. They are very accommodating in scheduling appointments that fit my schedule. They offer nearly any type of service that one would need. It definitely deserves a 5 star rating.
Jul 16, 2015
Everyone in office is extremely polite and professional... This has been the only dentist office where I have never had any trouble with billing!!! They are always right on top of the billing process!!
Jul 6, 2015
You are all just wonderful human beings.
Jun 17, 2015