I enjoyed your friendly service. Survey does not define the meaning (value) of 1-5. I interpreted that 1 is best.
Jul 16, 2020
quality, thorough eye care by friendly folks.
Jul 5, 2020
Always pleasant greatly promptly
Jun 30, 2020
OMGosh, I know I speak for both of us when I say it was an absolute delight to come in to Rouse EyeCare Center. Each and every person we came in contact with was so proficient at the job, but more than that, kind and friendly. Never thought I would look forward to another eye exam!
Jun 29, 2020
Always wonderful service from up front to in clinic rooms with doctor. I appreciated the COVID concerns with masks and distancing. Good job.
Jun 29, 2020
Very friendly and professional staff!
Jun 2, 2020
Only the most awesome eye care center ever
May 22, 2020
I like all your technology and staff
May 15, 2020
Extremely thorough and informative. The front desk answers the phone quickly and provides prompt, knowledgeable responses.
Mar 31, 2020
Been a patient of Dr. Rouse for so long I don' remember when I started seeing him. I do know his practice was on Ft Lewis near the old commissary. Dr. Rouse obviously cares about his patients and is always timely, always courteous, always friendly, always thorough.
Mar 25, 2020
I think the staff and doctor is great but I was disappointed that they did not give me enough contacts to wear until my order came in which could be a week even after I offer to buy them. Like what am I supposed to do for a week I cant see??
Mar 8, 2020
Dr., and staff very professional and all have an engaging personal "can do" attitude.
Mar 5, 2020
This was my first eye exam. They explained what they were doing every step of the way. Once finished they provided several glasses to choose from. They made sure that it fit my face structure. The provider and staff are wonderful, clean and peaceful environment. 👍💖👓
Feb 26, 2020
This was the best eye care experience I've had in 30 years. The exam was very thorough and informative and the staff was friendly and courteous. The new contact lenses they prescribed for me are far more comfortable than the old style I'd been wearing and better for my overall eye health as well. I would definitely recommend Rouse EyeCare Center to anyone looking for a quality eye care specialist.
Jan 8, 2020
The young lady that helped me with the tests was very thoughtful, only thing the doctor didn’t tell me how much my eyes had changed from the last visit. They all are very caring during all the testing .
Dec 16, 2019
Dr Rouse is very thorough with his exams. He take eye health seriously. Him, his family and staff are a blessing to have in the community.
Dec 15, 2019
Awesome clinic. Everyone there was very nice and helpful. Dr,Rouse was very nice and knowledgeable.
Dec 5, 2019
My husband and I were very happy with Dr. Rouse. This was our first visit for both of us and he took time with both of us. He with through both of our medical backgrounds Meds we were on and surgeries we had had. My husband has both cataract removed and is being treated for glaucoma. He also has Istents in both eyes so who we chose for eyecare is very important. I think we made a very good chose.
Nov 16, 2019
I was so pleased with my visit. It was the most thorough exam I’ve ever had. The Dr and staff are so pleasant and take their time explaining and fitting new glasses. I’ve learned so much on my visit and the Dr wants to recheck my eyes in a few weeks which was comforting. Thanks for the memories 😊
Nov 8, 2019
Dr. Rouse and his staff are always friendly and helpful. I love the feedback they gave me when I was choosing my glasses. I appreciate Dr. Rouse’s knowledge and expertise.
Nov 3, 2019
Rouse EyeCARE Center, located in Lacey it’s one of the best I’ve centers I’ve been in a very long time. Very professional very knowledgeable and very friendly staff. It makes getting my eyes checked a fun activity..
Oct 27, 2019
best care anywhere , have told all my co-workers where to come to
Oct 26, 2019
The staff was great to my son Owen. It was his first exam and they made him feel very comfortable and important
Oct 2, 2019
Friendly, helpful, courteous and knowledgeable. Dr. Rouse takes the time necessary to thoroughly examine your eyes and answer any questions. This was my first visit to Rouse EyeCare since my longtime favorite eye doctor retired, but it certainly won't be my last.
Sep 14, 2019
Very thorough exam with excellent care.
Sep 3, 2019
This eye clinic is without question the most outstanding medical facility I have ever been to. Their caring, professionalism was WAY beyond expectations. Searching for a new Eye Doctor? New to the area ? If you have any doubts, questions or concerns, you have come to the right place. Trust me, you will not be disappointed. The Doctor, the office manager, and their entire staff will make you feel like family. These wonderful people saved my eyesight. Thank you Rouse Eyecare Center for the 5 Star care.
Aug 27, 2019
I received a phone call from Rouse since it had been over a year since my last exam. I was able to schedule my appointment very conveniently. Since I have VSP I had options on eyewear and lenses and ended up getting a pair of wrap around sunglasses which have prescriptions to make it easier for me to see more clearly. My family has been with Dr. Rouse for a very long time and would not go anywhere else! Excellent customer service and very thorough before, during, and after the the appointment.
Aug 17, 2019
GREAT PLACE EVERYONE IS AWESOME AND YOUR WELL TREATED GREAT STAFF. GREAT DR
Aug 11, 2019
I have had eye care at various facilities for over 30 years. By FAR Dr. Rouse is the most thorough I have ever experienced. His testing equipment is state of the art - I had no idea all this was available since no other facility used them. He also spent over an hour with me, showing me the results of my tests and educating me on the number of problems I have. Again, this was never done elsewhere and I went to what were considered high-end providers (not Walmart or Costco). The office is efficient and the staff are informative and friendly. This is absolutely the best clinic I have ever experienced and am delighted I came across their practice.
Aug 9, 2019
Felt like family! Great customer service!
Jul 25, 2019
Outstanding service, quality, and affordability. Wouldn’t go anywhere else in town.
Jul 25, 2019
I got a same day appointment! I feel I was well taken care of, with proper diagnosis and results within two days after months of pain and discomfort.
Jul 24, 2019
Everyone is always so friendly and helpful
Jun 12, 2019
The staff at Rouse are friendly and helpful. They do more in depth eye health screening than many places so plan to be there for an hour. They also carry super cute frames and help you get a frame that fits right.
Jun 10, 2019
Timely, friendly, and thoroughly professional.
Jun 7, 2019
Outstanding! Couldn't ask for a better optometrist!
May 31, 2019
Excellent service, will highly recommend to our friends!
May 30, 2019
I think it was a wonderful experience. Everyone was very friendly and helpful
May 19, 2019
Rouse eyecare is AMAZING! I recently had an appointment this week. They spent quality time with the exam and a walk through for glasses. Good quality products!
Apr 20, 2019
Amazing and exceeded my expectation
Apr 11, 2019
Elizabeth is honest and understanding, love her!!! Doctor Rouse is great and down to earth!! Love him too!
Apr 2, 2019
I’ve never had such a thorough eye exam. The staff, very professional and very helpful and friendly.
Mar 15, 2019
Love the atmosphere of their office. The ladies are all very sweet and kind. Made it easy to pick out glasses because their are so many to pick from. The doctor was very knowledgeable and kind as well.
Feb 22, 2019
Excellent service, best eye doctor I have experienced in 50+ years and I have worn glasses since the 2nd grade.
Feb 19, 2019
The service at Rouse eye.care is second to none.
Feb 9, 2019
This was our first experience for vision care at Rouse Eyecare Center. It is not a local office for us, as we live 23 miles away, but it had many favorable reviews during our Internet search. We were very impressed with the staff knowledge, friendliness, and myriad of high-technology medical instruments. It was a pleasing customer experience, and we will be returning for our annual vision exams and future eyewear needs :)
Feb 1, 2019
My appointments were for 1:00 p.m., and my examinations were started at 1:00 p.m., by friendly engaging professional staff members. Staff at all times were very professional and dedicated to proving sound technically accurate medical care. Have been with this Dr.,and staff for 21 years, 110% satisfaction for my family and myself.
Jan 26, 2019
always a pleasure to come there. So glad I chose Dr. Rouse to care for my eyes.
Jan 11, 2019
Simple. Don't go anywhere else. Dr. Rouse and his professional team are thorough, knowledgeable, extremely professional, and make you feel like you're their only patient. They DON'T do the severe blast of air in your eye, rather have newer, more accurate technology.
Jan 11, 2019