Patient chair in the examination room was at an odd angle, did not adjust, arm rests not in place. Chair the student used would also not adjust and had to be swapped out. Light blew on the lamp for the eye exam.
Sep 18, 2017
I have been a patient at NECO for over 15 years. My exams are always professional and comprehensive. The staff is well trained and really knows their stuff!
Sep 18, 2017
I really had a positive experience at NECO. The student and optometrist were friendly and clear when explaining the eye exam. The exam was longer than I thought (a little over an hour). Despite that, I would come back because the clinicans were professional and friendly.
Sep 12, 2017
I like the email and appointment reminders
Sep 8, 2017
thorough, professional service
Aug 23, 2017
Appointment was great - only one complaint. The prescription you gave me was identical from the one that I had 2 years ago (the person giving me my eye exam mentioned that one eye was a bit different). So I left a few messages asking if this could have been an error but no one got back to me.
Aug 18, 2017
Thank you so much for responding to previous concerns about office flow in your new space on the first floor. You listened to your patients and adapted accordingly. Bravo!
Aug 16, 2017
All was excellent, as always
Aug 10, 2017
Once again, a great overall experience for my needs. The refraction was very well done and professional. I truly think that they are capable of providing any level of service you need competently while teaching the next generation of optometrists.
Jul 26, 2017
Very thorough care, very clean facility, friendly atmosphere and very helpful!
Jul 21, 2017
Excellent care! Everyone I've ever met or dealt with at NECO has been professional, friendly, and most importantly, capable. They are very thorough and have the latest technology and equipment. Highly recommend!
Jul 21, 2017
NECO is always so thorough, and I feel so comfortable with the student practitioners. I feel like I am always in good hands, and the quality of care here is excellent.
Jul 19, 2017
Both Tracy (intern) and the doctor were efficient, friendly and professional. No wait time.
Jul 16, 2017
I believe that the services that I had on Wed were over the top. The people were friendly and made the visit very pleasing.
Jul 14, 2017
Kudos for your excellent Optometry students; and for your male receptionist being much more experienced/knowledgeable than one year ago. Also received excellent service from the Optician there!
Jun 20, 2017
Everything about my recent eye exam was great. Most important, my vision is significantly improved. The expanded hours will make it easy for me to return.
Jun 19, 2017
For the first time at your office, I had a negative experience.
Jun 17, 2017
NECO has been taking good care of my eyes for almost 40 years! It's a wonderful place.
Jun 14, 2017
Dr. Gulmiri and Isabella were both incredibly efficient, friendly, thorough, and helpful. I felt well cared-for and will recommend them to others.
Jun 7, 2017
Always a great experience. Everyone at NECO is friendly and professional. I was able to go right in, even though I was early. I am very satisfied with their level of quality eye care.
May 26, 2017
Dr.Baylus is so sharp and an absolutely smart and wonderful woman! She's the perfect person to teach the students considering her experience and reputation. She will be missed!
May 19, 2017
I had a great experience in NECO vision clinic. The doctor was super nice and answered all my questions in a professional way. They were also very careful when they did treatments on my eyes and I felt comfortable with those examinations even though I am quite sensitive with my eyes.
May 17, 2017
Been having my annual exams at NEEI for many years ( almost 40!). The students and doctors are always very thorough and knowledgable. Never rushed through an appointment. It's good to find a practice that is true to its mission statement. Thank you NEEI
May 13, 2017
Very thorough eye exam including dilation, picked up glasses
May 5, 2017
As always, a pleasant and comprehensive eye exam.
Apr 24, 2017
Kendra and Dr. McLeod were wonderful. I am so grateful to have an eye health team that seems to care about me. Thank you!
Apr 13, 2017
Your services are already amazing
Apr 12, 2017
Efficient, thorough, competent. Test, test again, get it right.
Apr 12, 2017
Start to finish a good customer experience. All my needs were addressed. I continue to be impressed with the knowledge and professionalism of the students who perform the bulk of the exam.
Apr 10, 2017
Since I was 12 yrs old I have to use strong prescriptions on my eye glasses and, for long time I didn't know that I had a problem that at New England College of Optometry they figured it out. I'm so grateful to the entire staff but specially to Dr. Susan Baylus who took a good care of me. The students are very professional and very competent. Thank you! I would recommend this place to everyone.
Apr 10, 2017
I've been a patient for years, and can't speak more highly about the care I've received there. Dr. Watanabe is the go-to optometrist for contact lenses, and the clinicians there are wonderful.
Apr 6, 2017
I had great time, the staff answered all my questions! The process was quick and they were very attentive.
Mar 31, 2017
The most professional services I have encountered in years! New England Eye has been always professional yet as the years go on their services are top rate the interns and staff and Doctors are the best! It makes it hard to go to another Eye Doctors!. They take their time and never rush through an exam! They listen to all the patients concerns as if mine yet I was there till all was addressed my intern and Doctor explained and did everything to make me see better and leave with knowing that I have options in the future with surgery to see 20/20 instead of 20/40! Thrilled that have the office staff that made the check in and check out seamless!
Mar 23, 2017
Overall, it was just an excellent and comfortable experience. Very friendly staff.
Mar 3, 2017
The best eye doctors I ever went to. DR. O'Donoghue is the best. very professional and up front about your eye problems.
Mar 1, 2017
Excellent service! Everyone was super friendly and helpful, and I had a great experience.
Feb 24, 2017
The student doing my exam didn't identify herself as a student and the exam took much longer than needed. Given that I am paying for this exam - it is a not offered as a free service for training purposes - I should have the choice of whether or not to have a student do it.
Feb 23, 2017
Prompt and first class medical care for eye symptom that was more serious than I anticipated.
Feb 11, 2017
I have total confidence in the medical team
Feb 9, 2017
All staff from reception, to examiners, to opticians, are polite and friendly. The waiting room is comfortable and child -friendly without feeling like a daycare. I started coming here because they have a terrific amount of MassHealth sanctioned frames, and now get all of my eye care here.
Feb 6, 2017
Always do a very thorough job every time I go. Can't ask anymore because they are the best.
Jan 25, 2017
The student who did all the work was great, as with my appointment last year here. However, both times the doctor made passive aggressive comments at me. This year, he said "look at my ear" while measuring pressure I said "I'm trying" and he said "yeah. Trying". I think that could be phrased more politely. I came back here because the students are so responsive, gentle, and knowledgeable, but I don't want to come back if that's how a doctor talks to me.
Jan 20, 2017
Always a pleasure to have my eyes checked here. The student training staff are friendly and knowledgeable, and the doctors are as well. Always helpful with any questions one may have.
Jan 9, 2017
EXCELLENT FACILITY, EXCELLENT STAFF. PATIENT FOR 42 YEARS!
Jan 2, 2017
I was a bit late, the front desk angels were able to understand my situation . I appreciate it so much. Dr. Sandler was great on explaining my dry eye issue, and went above and beyond to fit me with the right contacts.
Dec 22, 2016
Dale and Dr. Jones were excellent! They were really nice and treated me very well throughout the whole process to get contact lenses. I am very happy with the contacts they provided me. Very thankful to them.
Dec 14, 2016
They have streamlined the exam process, which means that they don't check you for color blindness every single time. The clinicians know what they are doing, have state of the art equipment to work with, and promptly answer any questions you might have about what's going on in the exam. I'm a very happy, long-term client here, and can whole-heartedly recommend it as a good place to have your eyes checked out.
Dec 12, 2016
The visit was just as good as any doctors visit should be. Professional, Thorough, On-Time. I felt very confident that I got the best perscription possible.
Dec 12, 2016
Your services is always best.
Dec 11, 2016