I was recommended to Dr. Hearn by a friend and she was absolutely right - great experience all around !
Jul 18, 2018
My 6 1/2 year old wants to be an Optomotrist after her appointment with Dr Cole and the staff at Lakeside!! She and I had back to back appointments and we both felt at ease through the appointments that were effecient yet not rushed! My husband, Daughter and I all think Dr Julie Cole and her Staff are top notch !!
Jul 16, 2018
I had an eye concern and was pleased to get an appointment for the next morning. Everyone at the clinic was very nice and helpful. I saw Dr. Cole. She was very professional and thorough in her exam and took the time to listen and answer all my questions. I was very pleased with my visit and would recommend both Dr. Cole and the clinic.
Jul 16, 2018
Annual Check-up. Thank you.
Jul 11, 2018
Always have a great experience when coming for my yearly exams.
Jul 4, 2018
Excellent. Dr. Salazar was thorough and explained everything very well. I was reassured when I left.
Jun 28, 2018
Everyone at the office was very pleasant. A++.
Jun 25, 2018
Very friendly and good customer service. Good quality eye care
Jun 18, 2018
comfortable surroundings with state-of-the-art equipment and knowledgable, friendly staff
Jun 11, 2018
Felt very comfortable during entire visit. Was given information about new treatments that previous eye doctor's office had not offered.
Jun 8, 2018
It’s always a pleasure coming to this office. I called around 9am because my eye was in pain and they were able to squeeze me in for a 10:15 appointment that same day. I’ve worn glasses and contacts for the last 22 years and I’ve seen quite a few different doctors. Dr. Salazar is by far the best doctor I’ve had. She’s extremely nice and knowledgeable. You can tell she genuinely cares about her patients.
Jun 7, 2018
Very good experience and the staff was amazing with my 7 year old son
Jun 7, 2018
We came in for an appointment this week and was greeted very professionally. They gave us forms and waivers to sign. They asked for our medical insurance card which we thought was a tad odd. They took us back and gave us a test that was for disease of the eye. It was about a 6 minute test. We carried on with all the other test and saw the Doctor and when we left and were signing out we were told that our medical insurance would be billed and we would have to pay the co-pay. We were never asked if we wanted this test. They just said they gave it to patients over 50. Not one person told us this was an option and that we would have to pay a co-pay. What I don't understand is that they gave us waivers for two other test and not that one. Very unhappy with the way that was carried out. We may have opted out of that test if we would have known. But the point is they did not give us an option. We think that we were scammed to be honest. I do not like to feel that way when going to see a Professional Doctor that we want/need to trust. We honestly thought when we were taking that test and Dr. Hearn was doing that for the good of his patients. We were never told it was an extra charge. So just wanted to let him know about this. Really liked Dr. Hearn as a Doctor but not happy with his office practices.
Jun 6, 2018
Very pleasant visit. No long waiting for service.
May 30, 2018
For convenience, we had switched to Eye Care Center in Mooresville. My experience with the staff at the Mooresville location was barely adequate. We decided to return to Huntersville (now Lakeside Eye Associates) and I'm so happy we did. We were greeted immediately. I saw Jessica and Dr Cole and both were very professional. Darryl assisted me with my frame selection and I can't say enough good things about him. We discussed trends, fashion, personality to assist in making a final decision on my frames.
May 28, 2018
They are so nice and really helpful, my son love dr. Lara, She was so nice and patient.
May 24, 2018
The entire office is very helpful and pleasant. I feel like you get a thorough exam and all tests and options are well explained.
May 21, 2018
Very friendly, knowledgeable and thorough! Not a long wait either.
May 16, 2018
I like the new look and feel of the online presence.
May 10, 2018
The staff is very professional and nice. They take time with their patients. Thank you.
May 8, 2018
Welcome approach with papers needed for appointment and to verify time and date of appointment
May 6, 2018
Professional examination received in a timely manner.
May 4, 2018
Everyone was very nice and very informative. They all seemed to care about how I felt and what would best suit my situation.
Apr 27, 2018
Due to the excellent service provided by Ariel, Darryl and Dr Cole, I cannot imagine having a better experience than during my last visit. I do resent the “time share sales tactic” used to sell the Optomap Retinal Exam and the Visual Field Exam, however that is only a reflection on whomever is responsible for that decision (See survey for more explanation.).
Apr 27, 2018
Love Lakeside - you need to update the doctors listed on your survey.
Apr 27, 2018
I called late in the afternoon on a Friday with a bit of concern about my left eye - seeing a very large floater and small spots everywhere. The lady who answered and listened to me got a tech person on the phone. After a few more questions the tech ( sorry I missed her name - I was nervous - Courtney?) told me the doctors said I should come in - now. It was 430pm on a Friday. They said “we will wait for you”. 20 minutes later they had me in a chair and Dr Cole was determining the issue. After several tests they let me out of the now very closed office at almost 6pm - fortunately with reasonably good news and with a phone number in case of other issues. No one can ask for better service than what they gave me. Anyone would do well to be a patient here. Many thanks to Dr Cole and all the staff!!
Apr 23, 2018
Dr. Lupfer is an extremely professional and personable optometrist. I aways feel well taken care of following my visits with her. The other staff in the office are very helpful and friendly. It is always a pleasure during my appointments.
Apr 19, 2018
Ariel, who took care of me, was excellent. She has a great way with patients and explained everything very thoroughly.
Apr 17, 2018
Highly recommend Dr. Hearn and his staff. Dr. Salazar is excellent, the front desk staff is knowledgeable and pleasant, and Darryl and Tina really know eyeglasses and how to fit them to your face. Thank you!!
Apr 17, 2018
Dr. Hearn & the staff take the time to explain everything in detail so you understand your exam to the fullest.They were professional & performed some test that I have never seen before. My exam was the most thorough that I've ever had. I can't say enough about Dr. Hearn. My questions were answered with ease & I felt more informed with each answer. I highly recommend Lakeside Eye Associates!
Apr 11, 2018
I got an appointment the same day. Everything went well. No complaint whatsoever.
Apr 11, 2018
Excellent care by everyone from check in to exit. Dr. Salazar is very thorough and explains issues, treatment options and protocols in a manner that is easily understood and empowering. Darrell provides excellent guidance in select and fitting appropriate frames for work and play.
Apr 9, 2018
So glad I switched to Lakeside Eye Associates! Great staff! Made me feel very comfortable. Yes
Apr 7, 2018
Dr Lupfa is absolutely fantastic. She always gets my prescription correct! Amazing Dr!!!
Apr 5, 2018
Always great customer service. Dr. Hearn is the best in the field!
Mar 23, 2018
I find the office and staff to be very friendly and professional. I feel at ease and well cared for.
Mar 22, 2018
Great, friendly staff. Always an easy experience.
Mar 14, 2018
This was my first visit, and I am SO glad I came here! Dr Alexa picked up on something that I said about my eye history, performed a special test, and discovered a sight-threatening problem! She explained everything extremely well, and the wonderful technicians took amazing care of me, even scheduling my urgent appointment with a specialist to perform a laser procedure. This appointment was a sight-saver. I can't thank you enough.
Mar 13, 2018
i love taking your surveys because how would you know if my visit was successful.
Mar 10, 2018
very comforting,professional and caring.
Mar 7, 2018
Professional, friendly, and overall great. I brought in two children. They managed to handle both in a timely manner. They adjusted the appointment very well for my 4 year old in order for him to get a complete evaluation. They were very patient with both of my children.
Mar 2, 2018
Great experience as always! Dr. Salazar is fantastic. Staff is very knowledgeable and friendly.
Feb 27, 2018
Very thorough eye exam and everyone was very friendly and informative. Highly recommend!
Feb 26, 2018
Always the best care, pleasant staff, and great eyewear selection. Glad our family is in such good hands!
Feb 23, 2018
Dr Lupfar and her assistant were awesome! They explained everything and were very patient. Thanks for explaining the importance of the picture of my eyes!
Feb 17, 2018
The wait time was very low, and the appointment overall went by very quickly. Everyone I interacted with was courteous and attentive, and Dr. Salazar went over everything and made sure I didn't have any questions. Overall, it was an awesome experience, I highly recommend them!
Feb 14, 2018
I had not had my eyes checked in the last 21 years. The staff was very friendly and the examination was thorough and easy. I really enjoyed the experience and am looking forward to having greatly improved vision.
Feb 13, 2018
I love going to Lakeside Eye Associates! Everyone is always friendly. Dr. Salazar is amazing, and I wouldn’t trust my eyes to anyone else. If you need glasses, Darrell is your man!
Feb 9, 2018
Excellent visit. Glad to visit this group.
Feb 9, 2018
Excellent service. Glad to go to this group.
Feb 9, 2018