The employees were so kind and caring and made sure I was comfortable
Apr 12, 2019
Very professional their job
Apr 11, 2019
Dr. Lach is very knowledgeable, staff is friendly.
Mar 27, 2019
We have to make multiple trips to the office because my daughter's brackets and bite blocks were falling or getting loose. Hopefully with this visit they're fixed for good.
Mar 14, 2019
Always kind, cheerful, and caring. Thanks for going the extra mile to see Alex last month on an emergency basis, late at night.
Mar 2, 2019
Fast, curtious and efficient.
Feb 23, 2019
Everyone I came in touch with all provided great customer service.
Feb 20, 2019
It was a Saturday and she was in pain. I was able to get an appt the same day at another location since the one we go to was closed. The scheduler was so amazing!
Feb 20, 2019
Good service, quick turnaround for appointment, no hidden costs.
Feb 7, 2019
Amazing doctor and Staff!!! Definitely no other place i wold recommend!
Feb 7, 2019
Carolina is great! Busy office but the staff is friendly. Recommend Brad and Carolina
Feb 5, 2019
The staff was great, the facilities were nice and a good location, the doctor was too quick & didn’t explain the process and go through the time line & projected progress without being questioned and prompted to do so. He kept offering dental services and how convenient it would be to be able to schedule the appointments at the same time but they would still be two separate appointments so not as convenient as he was trying to make it seem. Being able to have 1 appt after another on the same day would be a dream!
Jan 30, 2019
Carolina is always nice to me ! And for a very good job 👍
Jan 17, 2019
Excellent and insightful staff at the Lake Nona office. Always answer any questions or concern I may have with my treatment. Brett and Carolina are usually the ones working on my mouth when I come in for adjustments and they are both always patient with me and charismatic. Would definitely recommended getting your ortho treatment with Dr. Lach!
Dec 20, 2018
Brad is the bomb. Always makes me feel comfortable.
Dec 20, 2018
Overall I'm happy with the results. Dr Lach took time and explained things. He even came up with a plan that helped me avoid having an implant. My only complaints are with some of the staff. Over the three years I've been a patient, there have been more techs hired who don't speak English well, making it difficult to communicate. Also I was due a refund for over a year, but kept being told that matter was referred to someone named Scott. I never heard from him, and what's more I'm convinced he doesn't really exist. I'm glad I chose Dr Lach's office, and I would recommend them.
May 13, 2017
Love the use of technology!
May 6, 2017
Due to the recent changes in Dr.Penny's leaving my appointments have not been as updated on my regular scheduled visit which has caused a delay in the progression in my ortho care. Also Reminders of appointments should be confirmed with clients via txt.or calls.Thank you.
May 3, 2017
Really enjoyed the experience and the staff
Apr 27, 2017
The Staff is very friendly and Joanna Schaffer was very helpful in helping me understand everything that will need to happen and financially planned.
Mar 11, 2017
The staff is very professional and courteous. They are also very concerned about your comfort and will make every effort to address any questions or concerns you may have.
Feb 24, 2017
Before I came to Dr. Lach, I hated to smile he changed that for me and forever I will have a perfect smile. Because he cared enough to do it right, well worth time and money. My children will be going here because of the amazing work they do here.
Feb 22, 2017
I'm always treated respectfully and appreciated so much this last visit how accommodating the office was regarding our service animal.
Feb 11, 2017
Services are awesome, they all listen and do their best to help in every way.
Feb 4, 2017
The staff was very helpful as well as knowledgeable.
Jan 31, 2017
I absolutely love Edna, Myesha and Brad! They are so kind and work hard to ensure I was comfortable the moment I entered the office. Also want to mention Joanna who always pops by to see me when I am in. What an amazing group of people! They do your office proud!
Jan 29, 2017
This office has always been very accommodating and kind to me. The customer service is fantastic, I would definitely recommend it.
Jan 28, 2017
Excellent welcoming patients. Lady in front desk was extremely nice (I loved it) Joanna was so professional and provider also.
Jan 13, 2017
Friendly staff. Dr. Penny, Myesha, Ana, and so many others courteous and professional. Awesome team!👌
Jan 11, 2017
Got my braces off yesterday and am very pleased with the outcome I highly recommend this orthodontist.
Jan 11, 2017
I think Doctor penny is awesome but the tech that took care of me by the name of Katherine who's been there for 5 months needs to not place her palm on the face while working on someone's face. I've had to tell her more then twice to not do that because its uncomfortable. There was a gentleman supervising her and would direct her when she would do something wrong or need help. She has to remember to take her gloves off while placing her hands in the draws. it wasn't my best visit that I normally have but yet I understand you have interns who are learning.
Jan 11, 2017
I'm a patient of Dr. Penny, and I trust her judgement with the care of not just myself but also referring her to my friends.She's very compassionate and confident with the work she does along with the assistance of Her Staff.I enjoy on each visit.
Jan 10, 2017
The dental tech that worked on my daughter was rough and when she was told she was hurting my child , made no effort to adjust her technique. We will not accept her as an adjuster in the future. I will gladly wait for the next technician.
Dec 20, 2016
The friendliness and professionalism of the entire staff makes the stereotypical visit to have someone work in/on your mouth an incredibly pleasant experience.
Dec 16, 2016
Love the use of the most state of the technology and friendly staff.
Dec 9, 2016
All of the assistance are very helpful and courteous. I always enjoy coming into visit and learn something new each time. My treatment is going great thus far.
Dec 6, 2016
I have nothing but great things to say about my consultant! Even though I had to wait for a looong time, because the office was unusually packed due to an emergency, my consultant Jennifer was great. Her attention was very personable. Super nice and knowledgeable girl. Edna, the receptionist was also very attentive and the Doctor very helpful as well. An overall great service!
Nov 18, 2016
Excellent and knowledgeable staff
Nov 17, 2016
I love going to my appointment it feels like all in family...thank you all for making me feel that way.
Oct 19, 2016
Angela and Dr. Penny are wonderful and I appreciate their time and patience at every single visit!
Oct 15, 2016
I was extremely impressed with the courteous, knowledgeable and professional staff. Keep up the good work
Sep 30, 2016
I have not been able to create an online profile so I cannot check my account - otherwise I have no complaints, everyone is very nice and professional
Sep 30, 2016
Super quick visit. I was pleasantly surprised at how fast the appointment took.
Sep 24, 2016
i am very happy and satisfied with my treatment.
Sep 20, 2016
If you want to see results Go to Dr. Lack
Sep 10, 2016
I look forward to doing business with you very soon
Sep 6, 2016
easy to get an appointment, open on saturdays
Sep 6, 2016
Loved the office. Very technology oriented which i loved. The staff was very courteous and friendly and Dr. Lach was very nice, friendly, and informative. Answered all my questions and put my fears to rest. Looking forward to my treatment.
Aug 19, 2016
Everyone in the office Dr. Lach and members were friendly, professional, showed interest I understood everything they communicated, for being my spanish language.
Aug 18, 2016
During our last visit, I went because my daughter was having pain with her right side (it was swollen). We show up at the office without any appointment and they evaluated the situation. Even though the problem was not related to her braces, they worked with her and recommended to visit our dentist immediately. We are really happy with the services provided.
Aug 17, 2016