Our first two visits were exceptional but the last two visits have been frustrating to the point where I’ve had to complain to the staff and office management.
Sep 12, 2019
The doctor and staff takes their time in explaining the procedure. The times I've been seen there when I asked questions, they took the time to explain the answer to me, I didn't feel rush. To me the communication is very important as I like to stay on top of the treatment and understand very clearly what is going on every step of the way. This shows me they truly care.
Sep 6, 2019
The Lach team is extremely friendly and makes sure to answer all your questions and concerns. The environment couldn't be more relaxed! I've never looked forward to dental appointments like I do now!
Sep 5, 2019
Great Staffing . No concern at all
Aug 24, 2019
I would like to compliment Michelle, not sure of her title, has been wonderful, patience, & kind. I experienced some changes in my health that caused muscle weakness and shortness of breath. Each time I came for my appointment, she assisted me without being asked. I would like to say how thankful I am for her kindness towards me. Not only is she a good technician; she has a kind heart that makes you smile. May God continue to bless the work of your hand & heart.
Aug 23, 2019
5 stars!! Excellent service
Aug 22, 2019
My first time in this office and was great. The Dr. and all the staff are friendly. Everyone was very nice, and it is nice to be treated well since you are the patient in need of help. Caring, smiling and laughing is good atmosphere for patients. I will continue to come here. I was very well taken care of.
Aug 9, 2019
Lach Orthodontics is a breath of fresh air after dealing with gross incompetence at other practices.
Jul 24, 2019
Muy buen servicio y la persona que lo atendió Carolina súper especial, clínica con muy buenos profesionales
Jul 12, 2019
Great staff excellent service
Jul 12, 2019
Overall good experience. Team friendly & accommodating. Appointments made with ease.
Jul 11, 2019
The staff is very wonderful me and my daughter love the staff and they are polite
Jul 10, 2019
Very friendly people and staff, back for the second time, it was my daughter and now it's my son's turn. Hope it will be the same experience that we have. Thank you
Jun 12, 2019
I feel that the office isok overall. However, yesterday I was being lectured by one of the techs. I feel that encouragement would have been a better option.
Jun 12, 2019
Great office! Dr. Lach and the staff always make us feel like family. They are extremely careful to make sure our girls are comfortable every step of the way.
Jun 4, 2019
A wire came out of braces just put on. Sent a text came in the next day took 5 minutes. Thank you. Daughter is so comfortable and we are appreciative!
May 23, 2019
Extremely pleased with Dr.Lach and his team. We researched and I interviewed 4 orthodontists and Dr.Lach and his practice provided exactly what was needed. We still have the duration of treatment however pleased with the first steps. Thank you!
May 16, 2019
In the initial consultation, the office manager was wonderful. The 1st first and 2nd appointment were great. From that point, it seemed to go down hill. There's truly no communication of the progress, or what the next steps are. It's basically schedule an appointment and do you have any questions. I am not familiar with your medical field and would like to have conversations about my child's progress.
May 7, 2019
The employees were so kind and caring and made sure I was comfortable
Apr 12, 2019
Very professional their job
Apr 11, 2019
Dr. Lach is very knowledgeable, staff is friendly.
Mar 27, 2019
We have to make multiple trips to the office because my daughter's brackets and bite blocks were falling or getting loose. Hopefully with this visit they're fixed for good.
Mar 14, 2019
Always kind, cheerful, and caring. Thanks for going the extra mile to see Alex last month on an emergency basis, late at night.
Mar 2, 2019
Fast, curtious and efficient.
Feb 23, 2019
Everyone I came in touch with all provided great customer service.
Feb 20, 2019
It was a Saturday and she was in pain. I was able to get an appt the same day at another location since the one we go to was closed. The scheduler was so amazing!
Feb 20, 2019
Good service, quick turnaround for appointment, no hidden costs.
Feb 7, 2019
Amazing doctor and Staff!!! Definitely no other place i wold recommend!
Feb 7, 2019
Carolina is great! Busy office but the staff is friendly. Recommend Brad and Carolina
Feb 5, 2019
The staff was great, the facilities were nice and a good location, the doctor was too quick & didn’t explain the process and go through the time line & projected progress without being questioned and prompted to do so. He kept offering dental services and how convenient it would be to be able to schedule the appointments at the same time but they would still be two separate appointments so not as convenient as he was trying to make it seem. Being able to have 1 appt after another on the same day would be a dream!
Jan 30, 2019
Carolina is always nice to me ! And for a very good job 👍
Jan 17, 2019
Excellent and insightful staff at the Lake Nona office. Always answer any questions or concern I may have with my treatment. Brett and Carolina are usually the ones working on my mouth when I come in for adjustments and they are both always patient with me and charismatic. Would definitely recommended getting your ortho treatment with Dr. Lach!
Dec 20, 2018
Brad is the bomb. Always makes me feel comfortable.
Dec 20, 2018
Overall I'm happy with the results. Dr Lach took time and explained things. He even came up with a plan that helped me avoid having an implant. My only complaints are with some of the staff. Over the three years I've been a patient, there have been more techs hired who don't speak English well, making it difficult to communicate. Also I was due a refund for over a year, but kept being told that matter was referred to someone named Scott. I never heard from him, and what's more I'm convinced he doesn't really exist. I'm glad I chose Dr Lach's office, and I would recommend them.
May 13, 2017
Love the use of technology!
May 6, 2017
Due to the recent changes in Dr.Penny's leaving my appointments have not been as updated on my regular scheduled visit which has caused a delay in the progression in my ortho care. Also Reminders of appointments should be confirmed with clients via txt.or calls.Thank you.
May 3, 2017
Really enjoyed the experience and the staff
Apr 27, 2017
The Staff is very friendly and Joanna Schaffer was very helpful in helping me understand everything that will need to happen and financially planned.
Mar 11, 2017
The staff is very professional and courteous. They are also very concerned about your comfort and will make every effort to address any questions or concerns you may have.
Feb 24, 2017
Before I came to Dr. Lach, I hated to smile he changed that for me and forever I will have a perfect smile. Because he cared enough to do it right, well worth time and money. My children will be going here because of the amazing work they do here.
Feb 22, 2017
I'm always treated respectfully and appreciated so much this last visit how accommodating the office was regarding our service animal.
Feb 11, 2017
Services are awesome, they all listen and do their best to help in every way.
Feb 4, 2017
The staff was very helpful as well as knowledgeable.
Jan 31, 2017
I absolutely love Edna, Myesha and Brad! They are so kind and work hard to ensure I was comfortable the moment I entered the office. Also want to mention Joanna who always pops by to see me when I am in. What an amazing group of people! They do your office proud!
Jan 29, 2017
This office has always been very accommodating and kind to me. The customer service is fantastic, I would definitely recommend it.
Jan 28, 2017
Excellent welcoming patients. Lady in front desk was extremely nice (I loved it) Joanna was so professional and provider also.
Jan 13, 2017
Friendly staff. Dr. Penny, Myesha, Ana, and so many others courteous and professional. Awesome team!👌
Jan 11, 2017
Got my braces off yesterday and am very pleased with the outcome I highly recommend this orthodontist.
Jan 11, 2017
I think Doctor penny is awesome but the tech that took care of me by the name of Katherine who's been there for 5 months needs to not place her palm on the face while working on someone's face. I've had to tell her more then twice to not do that because its uncomfortable. There was a gentleman supervising her and would direct her when she would do something wrong or need help. She has to remember to take her gloves off while placing her hands in the draws. it wasn't my best visit that I normally have but yet I understand you have interns who are learning.
Jan 11, 2017
I'm a patient of Dr. Penny, and I trust her judgement with the care of not just myself but also referring her to my friends.She's very compassionate and confident with the work she does along with the assistance of Her Staff.I enjoy on each visit.
Jan 10, 2017