Courteous, friendly, personal and quick service...always!
Jun 10, 2022
Got me in immediately to see my GP before going on a trip! Thank you!
May 17, 2022
Very good service, listened and responddd to my needs
May 11, 2022
Dr. Copeland and her staff are responsive, knowledgable, and caring.
May 4, 2022
Dr Copeland and all the staff at New Castle Family Health are very professional, courteous and knowledgeable. I appreciate the quality of care and the promptness of follow up treatment.
Mar 17, 2022
Very nice and convenient clinic, professional and caring doctor and staff. Recommend without reservation.
Mar 16, 2022
Dr. Copeland and Lana both reached out to check on me during my illness. It’s personal attention like this that makes me glad I am a patient at this practice!
Feb 13, 2022
I love my Doctor and Nurse.
Jan 28, 2022
I have had only great experiences with GMA. You are great communicators as well as scheduling appointments and answering questions. Also, as I gave all "EXCELLENT" marks below in this survey, these answers are completely sincere.
Jan 13, 2022
My experience was exceptional. Staff was friendly and professional.Katie Puening was exceptional. She was professional. She answered all my questions. Katie did everything to help me recover .We did 2 FaceTime appointments that worked out perfectly.Thank you
Dec 29, 2021
Helpful, friendly, easy and fast
Dec 11, 2021
Everyone was friendly and efficient.
Dec 9, 2021
New castle and the staff, especially dr Copeland are caring and thorough. Rating would have been higher but the appt process was frustrating and tedious.
Dec 8, 2021
Dr. Copland is first rate. She listens and cares similar to my experience with Dr. Miller.
Nov 16, 2021
1st class service… Dr Copeland is the best!
Oct 29, 2021
The doctor and staff were all very attentive to my concerns and they didn't rush through the appointment, They made me feel comfortable and they listened to me. The doctor explained the various courses of action that may be helpful for my treatment, and she listened to my comments and input and questions about my treatment options.
Oct 15, 2021
I was really happy and satisfied with my on line appointment. It was quick and easy. Thank you very much.
Oct 2, 2021
Staff was very friendly. Location was very convenient.
Aug 28, 2021
Katie treated my knee injury and she was great. Each member of the New Castle GMA office were outstanding.
Aug 27, 2021
Thank you guys for being very responsive and personable.
Aug 17, 2021
I could not get a reply from my primary care Doctors office at VV hospital internal medicine. So I called GMA who answered my call quickly, scheduled a virtual appointment with a very nice lady doctor who ordered me a Covid test for the same day. I got the result quickly and was advised that it was negative and that the other test result would come in two days.. This all happened on Monday 9th August. I got a response to my voice mail which I left for VV today ie a day later.
Aug 10, 2021
Very promise scheduling and very nice to deal with. Feel that they made a very good diagnosis
Aug 7, 2021
I was treated respectfully.
Jul 22, 2021
I feel that dr. Copeland cares about me as her patient! I am happy to have her as my dr.
Jun 30, 2021
My experience with my virtual appointment was good. Quick and easy.
Jun 29, 2021
You did just what I expected. I don’ t think I would change anything.
Jun 23, 2021
Lost hearing in my left ear & after over an hour of flushing my hearing was restored. Great work
Jun 10, 2021
So glad I changed from GRH to GMA. Dr. Copeland is really good. She listens, addresses all concerns, doesn’t rush through the exam, treats me as an intelligent human being & welcomes me actively participating in my own healthcare and well being - as it should be. Everything was quite the opposite with my past doctor.
May 31, 2021
This was my first time going to this doctor. Everyone was very caring and took their time with me. Dr. Copeland understood my issue and was able to help greatly. She seems like a great doctor to have.
May 26, 2021
Very professional and courteous
May 18, 2021
My appointment was quick and discussions appropriate.
May 13, 2021
Always a good experience. Doctor asks all the right questions. I always feel like everyone cares and expresses what is needed for the future.
May 13, 2021
I really like Dr. Copeland and her support staff at GMA. She is very kind, patient and thorough. I made the change from Grand River a little less than a year ago and couldn’t be happier.
Apr 15, 2021
Dr Copeland is great she asks the right questions and the staff is very friendly
Mar 17, 2021
I'm very pleased with the attentiveness and promptness of care I've received from Delores Snell and Morgan and Dr. Copeland and her staff on my last couple of visits. I've never experienced that level of care in the past since Dr Faught left. My appointment time was 8:30 and at 8:29, before I was finished paying my co-pays,Dr. Copelands assistant,Courtney was at the door,ready to take me back to the exam room. With That and the ever accommodating spirit of Becky Brandes, who has an incredible knack for moving things along and putting out fires, its a pleasure to continue to receive the best care possible at GMA. Thank you all!
Mar 9, 2021
It is nice that I can see my new doctor in New Castle, rather than have to drive to Glenwood.
Mar 4, 2021
GMA in New Castle is a great place. I hope in the future that more services are offered. Not having to go to GW is very convenient to those of us who live in both, NC ,Silt and Rifle. I look forward to future visits at the New Castle locstion. Thank you
Mar 4, 2021
This was not my first visit but the 1st one for anything other than regular cleaning. Doctor Roper and staff were very patient and effective in diagnosing the source and treatment plan for my abrupt bite pain. Fingers crossed I will only need to visit the office to see the Dental Hygienist from now on:)
Feb 15, 2021
Good on time appointment notification and phone message.
Feb 9, 2021
It’s nice to be able to get in to see the dr with out waiting 45 minutes in the waiting room
Feb 3, 2021
Was pleased to see GMA had an office and physician in New Castle. Dr. Copleland is someone I will recommend to my family and friends in New Castle.
Jan 27, 2021
Dr. Foss and her team specifically are outstanding in the GMA network.
Jan 21, 2021
Dr. Copeland is excellent as well as her staff
Jan 15, 2021
Everyone was very kind and caring. The only problem I had was items I was supposed to get that were "over the counter" weren't carried by the stores and had to be ordered on Amazon. So instead of starting on treatment right away, I will be delayed by 6 more days til the order can arrive.
Jan 8, 2021
Via VOV, I could only hear about every other word from the doctor so communication was disappointing as I didn't get all I needed from the appointment.
Dec 31, 2020
Friendly staff. Professional.
Dec 25, 2020
The office staff is very pleasant and helpful while efficiently helping to get me in and out of the appointment as smoothly as possible. Dr. Copeland is very thorough and helpful in checking symptoms and listening to my history and concerns. Great little office, I very much recommend their services!
Dec 17, 2020
Felt very comfortable with Dr. Copeland. Miss Dr. Lippman.
Nov 12, 2020
everyone that works there is very nice, friendly and very caring
Oct 6, 2020