I was treated with kindness and my medical issues were taken into account during my visit.
Sep 7, 2017
I was very glad to see the front office staff has been replaced since my last visit a couple years ago. In fact, I had not returned for care because the billing was so screwed up. I was over charged and it was difficult getting refunded my overpayment.
Aug 21, 2017
Staff very friendly and efficient. Helped me to set up financing. Thank you so much!
Aug 14, 2017
The friendly staff helps me understanding the procedures I need to do to keep my mouth healthy. There isn't any judgement for previous lack of care.
Jun 14, 2017
I had the best cleaning ever!! Thanks to my new hygienist, Colleen. NO pain and very very clean.
May 10, 2017
The hygienist has cold and cough. I did not enjoyed her coughing and cold over my head when she was cleaning my teeth....every other aspect of my visit was good.
Apr 13, 2017
Rami did a wonderful job cleaning my teeth, he was extremely gentle and considerate when flossing, and got a great Tea recipe!
Apr 5, 2017
I've gone to the Maplewood location before but Cottage Grove seems larger and better staffed. Everyone was very friendly and I was impressed on how everything was explained.
Mar 9, 2017
The best cleaning I have ever had! Friendly staff and two of the greatest dentists I've ever met! I highly recommend Gentle Dentistry in Cottage Grove!
Dec 28, 2016
I specifically asked for a filling to be replaced when making the appointment . The appointment was made a week ahead of time and on the day of the appointment they said they didnt have time to do the work. i got the estimate and it totalled both methods , tooth colored and amalgam. they wanted to remove the "rest " of the filling which i'm not sure there was anymore. they also said there was decay on tooth next to it and would need to do that at the same time. I then had to ask if they could replace the filling that popped out and she repeatedly said fractured but when the xray came back. i then had to ask if she could fill the tooth as it sits and she finally gave me that option as that is what i can afford. I was not notified Doctor K had retired and I don't feel confident with this dentist and the assistant who was rude. I now have to schedule another appointment and get more time off. please advise.
Sep 24, 2016
I am Very pleased with Gentle Dentistry's Cottage Grove facility: I was Super-impressed with how medically-knowledgable were both my Hygienist and Dentist there. –Kim J.
Aug 16, 2016
I came in freaked out of my mind with visions of tens of thousands of dollars wasted and having to spend them all over again based on another Minnesota Dentist's comments. Instead we're developing workable compromises that will greatly help my integration to Minnesota life.
Aug 5, 2016
Gentle Dentistry communicates very well with their patients. I was well informed about when my appointment was with multiple reminders. The care I received top notch in a relaxed environment. The dentist I worked with showed that he is a real person and made me feel comfortable.
Jul 30, 2016
I am definitely satisfied with my cleaning on Tuesday. I don't remember her name but she did a wonderful job, even tho I usually have anxiety. She made me feel very comfortable! Thank you
Jul 28, 2016
The experience was very stress free and the dental work is top quality. I was very impressed with the staff and the work. Great job!
Jul 21, 2016
Everything was excellent professionally and personally from the receptionist to the dental Doctor.
Jul 2, 2016
Super professional and pleasant.
May 24, 2016
It was the best experience I have ever had.
May 21, 2016
I really liked being a patient at Gentle Dentistry...until I received my Statement. I am being billed for the Adult Flouride treatment, that I declined. Now I am being charged for that - plus Tax. I didn't think that you could charge tax on such services.
May 20, 2016
I hate going to the dentist; seriously, I would rather grind hot peppers in my eye then go in for a cleaning. Coming to Gentle Dentistry really changed my attitude and feeling about this. While I still have anxiety around going, I ALWAYS feel fine when I leave. Every employee is dedicated to making sure you are comfortable and your concerns are met and mitigated. Never one have I ever felt like I was annoying them for stopping a cleaning so I could clear my mind. They are gracious, kind, understanding, and bring some levity to a sometimes stress inducing time. I can not recommend them enough!
Apr 28, 2016
The staff was very helpful in all facets of the dental care Dr explained everything clearly. All were very professional in all they did in my dental care. You have an exceptional staff.
Apr 4, 2016
I had the pleasure of working with Christine, she was absolutely wonderful! Very friendly and professional, she explained everything as she went along and was very attentive to my comfort the entire time. I will probably request to have her again next time I come in. The ladies up front (Janelle and Cindy?) are very friendly and attentive as well. Lastly, I appreciated not having to wait past my scheduled time.
Mar 27, 2016
Loved having Tommy as my hygienist. Very quick, efficient and friendly.
Mar 17, 2016
Tommy the dental assistant was awesome! Not only was he pleasant and professional but did an awesome job explaining what he was doing and then did it without pain! I would go back just because he is so good! The dentist is rather gruff, seemed impatient.
Mar 12, 2016
Always kind and Tommy is funny
Mar 6, 2016
Great staff, always friend
Mar 6, 2016
Christina did a great job on my cleaning!
Feb 25, 2016
The staff was very efficient and professional.
Jan 26, 2016
Dentist is fabulous - staff is extremely professional and friendly
Jan 23, 2016
Going to the dentist is not my favorite thing to do, but you guys make it easier.
Jan 21, 2016
All the staff are wonderful
Jan 15, 2016
I'm very nervous about going to dentist after a real bad experience kept me away. I've only had one visit in the last 12 years, but now had to come in and address some pain. The cleaning and exam went well. I'm very nervous about the crown and filling, but I'm hoping this will be a better experience than other places I've been.
Dec 28, 2015
Dr. K and his staff are all pretty amazing. Despite my bad anxiety I always seem to walk out at ease. That's huge, and I appreciate them all!
Dec 18, 2015
My family and I have been coming here for several years and I feel our customer service has been superior to any office I've been to this far. I feel comfortable and trust my dentist with all of my and my family's needs 100%.
Dec 17, 2015
I've avoided going to the dentist for years because it's always been a painful and terrifying experience. Because of this, I've developed some serious dental issues that are not only painful but embarrassing. My first appointment with Gentle Dentistry was filled with a lot of anxiety but none of the staff made me feel worse about myself and my inaction than I already felt. I had my second appointment with Dr.Klotzbuecher today for a triple tooth extraction and he does such a phenomenal job at explaining everything he's doing and how I can expect to feel- helping to eliminate the excessive fear I've developed about dentists over the years. The dental assistants are very calming and respectful. And the woman who runs the front desk has done everything in her power to get me seen earlier rather than later and explains how I'm being billed very thoroughly, and even touches on how they will bill me at my next visit. I don't think I'd be addressing all of my dental issues without the staff
Dec 17, 2015
I have no suggestions for improvements. You do a great job.
Nov 20, 2015
The hygienest I had seemed very rushed and not very through. I felt hurry, hurry hurry. I have gone to this office for a few years and I have never felt like this before.
Nov 13, 2015
I wish I had opportunity to make payments and didn't have to go without partials as result
Nov 12, 2015
My whole experience was very relaxing and informative it pain free the Dr kept me informed. During the procedure and felt very comfortable . I would give you 12 stars you live up to your name Gentle dentistry. Thank you so very much. Marshal.
Nov 6, 2015
The hygienist did a very poor job at cleaning my teeth, I know he is new , but I am not sure I would go back. The last hygienist was great, what happened. He never even flossed my teeth after or during cleaning. He told me the Dentist only needed to see me once a year when I asked why the Dentist didn't check my teeth. Very disappointed .
Oct 29, 2015
I was told I needed one tooth extracted and also needed a small filling. I was escorted to the front desk to set up an appointment. I was given 2 separate appointments & I asked if both procedures could be done in one appointment & was told no. Appointments were set up for Thursday (17th) @ 10:30 am for extraction & Monday (21st) @ 9:30 am for the filling. I was given an appointment card with this information. I arrived Thursday the 17th @ approx. 10:05 and was told, with some attitude, my appointment was Monday, Monday, Monday. I said that I was there for my 10:20 scheduled appointment & she again said Monday, Monday. I then left - went home and called in & cancelled the Monday appointment. There was no question as to why I cancelled or if I would like to reschedule. On second thought - I should have brought the appointment card with me. I will rate my dental care as 4 stars, but my experience at your front/appointment desk was nil.
Sep 18, 2015
Service was prompt-as always. The staff was polite, professional and easy to talk to about any questions or concerns. They patiently take the time to explain the procedure before starting it.
Jul 26, 2015
I was served promptly with good customer service! It was a pleasant experience.
Jul 26, 2015
The staff always make sure I was comfortable. They were pleasant and professional.
Jul 26, 2015
I liked everything. I had no problem with anything, you and your co-worker were both very nice and good at what you do. I honestly was surprised, I had a very bad experience with my last dentist, whom was very rude and rough. One thing I can mention however, you should have a large model tooth made out of plaster or whatever to use as a model. That way, your patients can point out where they feel pain or in my case show where there is tooth decay or a rough surface, or to describe something else specific. As well as you can describe things to people who do not have much of an imagination. It would be good to use for children as well. Especially good for those who have trouble finding the right words to describe something your mind can further illustrate. Thank You. And Keep on doing what you do best.
Jul 22, 2015
Everyone in this office ROCKS! I have always had a pleasant experience here. My husband and I will continue to schedule our appointments with Gentle Dental (Cottage Grove). Thank you!!!
Jul 22, 2015
I can't say enough wonderful things about Lyn, Ryan, and the support staff there! And, on top of that, the best dentist on the planet!
Jul 2, 2015
Linh was amazing! I was really nervous and she put me at ease and explained everything that was happening. Dr. K. was also fantastic!
Jun 24, 2015
I love all of the staff here, They know our names and they always greet us with a smile.
Jun 22, 2015