As always the staff at the Eye Center was very friendly. Dr. Row was especially friendly and nice but that is how he always is.
Dec 4, 2021
Responsive staff, great doctors.
Nov 30, 2021
The surgery was fine and the results "spectuar"!
Nov 11, 2021
My appointment went very well. Your service in the office was good also. Thanks for being there for so many people. Caroline Wing
Nov 1, 2021
Dr Kerr is so professional, welcoming and very thorough. She listens and responds to my concerns - and has a great sense of humor, too!!
Oct 21, 2021
This is the most well managed medical office I have ever been in. Front office team is exceptional and Dr. Kim is a thorough, caring doctor.
Oct 13, 2021
quick, effective services...! Dr. Kerr, so friendly!
Oct 7, 2021
I appreciated being seen promptly by the technician and Dr. Kerr at my appointed time. Being seen promptly has not happened in the past. The exam was done efficiently and my concerns were addressed satisfactorily. I also appreciated being asked if I wanted a refraction rather than it being done without my permission and then being charged for it..
Oct 2, 2021
I'm very confident with Dr. Kerr and always enjoy seeing her annually. However, the front desk is not welcoming nor personable. I was very irritated that literally 2 steps in the door, not even to the front desk, they asked for my co-pay.
Oct 1, 2021
Eye Care Center has always taken great care of our family, taking time to explain different options (if available) never rushed, and always knew why any of us were there. These days it is nice to know doctors actually take the time to know their patients!
Sep 29, 2021
Excellent care and service in all respects.
Sep 28, 2021
Very efficient and polite I have every confidence my eyelid surgery will be a success.
Sep 27, 2021
The place is very clean. They are very organized. Their procedures for COVID-19 are very well thought of. All the employees are polite, nice and moving in harmony. The doctor is very educated and knowledgeable, he is also detail oriented and make sure that I understand what My problems are and what options do I have to resolve my problems. This place is 5-stars or A 10.
Sep 24, 2021
Dr. Row is intelligent, patient, kind and just an overall amazing doctor. I saw about four ophthalmologists (including the one from his office) before I saw him and he was the first one who was able to diagnose what the issue with my eye was. His treatment worked and I didn’t need to keep taking antibiotics or steroid drops. There definitely needs to be some work, however, done with better training a few of the front desk receptionists. Some are not adept at understanding private eye insurance such as VSP. They tend to bill the wrong insurance and don’t understand the difference between my private medical insurance eye care visits versus private eye insurance through VSP.
Sep 23, 2021
It was great in every way that I could want.
Sep 21, 2021
We had a very thorough examination at our appointments in Napa. I always leave with a bit more knowledge about the condition of my eyes and always get recommendations for products that may help me. The cleanliness of the office and care for safety precautions are very reassuring.
Sep 19, 2021
Very professional and efficient!!
Sep 10, 2021
I had an excellent visit with Dr. Kerr. She covered all aspects of my vision health including what medicine I am taking. My exam was thorough. She listened and gave me options including new lenses for my existing frames.
Sep 9, 2021
Everything about my appointment was fine. No complaints. Professional and caring. No extended waiting.
Sep 6, 2021
The Eye Care Center was always good, but now they are even better. Hardly any time spent waiting, and the entire exam was completed in 30 minutes. The very strict Covid protocols made me feel safe.
Aug 25, 2021
Very courteous service, very prompt. I am pleased
Aug 11, 2021
I had a great visit. It was thorough and professionally carried out.
Aug 9, 2021
Efficient, safe, thorough, professional, informative and I got a 1 year or 30,000 mile extension until my next check up! :) Jeff Jaeger
Aug 6, 2021
Everything was really streamlined. Everyone was very kind, happy, knowledgeable and caring.
Aug 3, 2021
The Eye Care Center of Napa Valley is extremely conveniently located most directly across Trancas from the Queen of the Valley Hospital. Everyone was very friendly, efficient and professional. I would definitely recommend this business.
Jul 22, 2021
Nancy , Dr Row’s nurse and surgery scheduler was great! Really appreciate her help with my case!
Jul 22, 2021
I just love you guys. The best!
Jul 20, 2021
Great visit, Quick and easy. Everything went very well and Dr. Kerr was awesome as usual. Thank you.
Jul 20, 2021
Really good service and care,
Jul 14, 2021
Always a pleasure to see Dr. Kim , he is always attentive to your needs. Offices are always clean and staff is friendly.
Jul 10, 2021
I am very satisfied on my last visit! I received a thorough exam compared to the last years.
Jul 8, 2021
I've been going to The Eye Care Center for approximately 40 years. Always great service with great doctors and technicians. Procedures if needed are always thoroughly explained. Easy to set up appointments and great follow up if you have had eye surgery.
Jul 7, 2021
Very professional by all
Jun 25, 2021
The Eye Care Center is an efficient, organized, and professional service providing superior treatment for all eye issues to promote eye health.
Jun 17, 2021
I visited with Dr. Kim yesterday for what I thought would be a glaucoma exam but wasn't. I visited twice last year due to having shingles and needing assist with ensuring nothing was amiss due to the shingles. At that time, Dr. Kim advised I would need to return once I got Medicare in Jan 2021 to get a glaucoma test. I received a text a month or so ago advising I needed to schedule an appointment for what I thought was the glaucoma. I asked my GP to request an authorization to see Dr. Kim which she did and his office called me to set an appointment for what I thought was a glaucoma test. I advised the scheduler at that time that Dr. Kim told me I needed a glaucoma test and scheduled the appointment. When I got to the office yesterday, I was told my visit was for a regular eye exam and not the glaucoma test. Although most everyone was very nice, I am not happy about the miscommunication. Now I have to come back again for the glaucoma exam.
Jun 15, 2021
Excellent Service! Very friendly and professional office!
Jun 9, 2021
Even though I have Kaiser insurance (but they had no available appointments until August) Dr. Kerr was so thorough and so very helpful, offering general advice and some cataract information. I really appreciate the $99 special offered for the month! Thank you!
Jun 9, 2021
I really enjoyed the eye appointment with Dr. Michelle Kerr. Certainly very professional but we also were able to communicate like friends!!
Jun 8, 2021
The Eye Care Center of Napa Valley provides excellent service!! The staff and physicians have ALWAYS been professional and caring. However, if you need a surgical procedure that they cannot perform, DO NOT use the doctor that comes once every few months!!!!!
Jun 7, 2021
Although my wait was a little more than I'd prepared for, it was well worth the wait. As ALWAYS the amazing heroes of the staff were wonderful and courteous.
Jun 3, 2021
Greetings, Great services and expert care. The staff was fantastic but most of all I was super impressed with the individual who greeted me at the front door. Her warmth and professional decorum was the very best I’ve received anywhere of late. She should be bottled up and sold as the Industry Standard💥
Jun 2, 2021
Dr. Kerr was great. The place was a little too busy for me though. A lot of waiting. Hopefully the glasses I ordered are worth it.
May 28, 2021
I love my Eye Doctor., also all the ladies that took care of me they did everything so professionally. Thank You.
May 25, 2021
I always feel like I’m getting terrific care for my eyes. Very pleased.
May 25, 2021
Everything was good. Didn't have to wait too long and all Covid requirements met. Always friendly staff! thanks.
May 25, 2021
I called with a problem and was able to get in one hour from my call. I cannot thank you enough for getting me in and having Dr. Kim handle the problem.
May 24, 2021
The appointment went fast and smooth.
May 21, 2021
My experience was very pleasant Thank you
May 21, 2021