Everyone at Custom Eye Care is so kind and helpful. They are all very efficient and punctual.
Feb 8, 2020
The experience and expertise of the doctor was evident. The staff was knowledgeable and friendly. My prescription was perfect. I see 20/20!
Jan 4, 2020
Excellent place for those annual eye check ups and screenings! I can always get an appointment when I need one without a long delay. The staff are very friendly and helpful. I love that it’s conveniently located at the Rim. Highly recommend.
Jan 4, 2020
If you want an Doctor that is thorough and caring and you want to experience a GREAT STAFF, Custom Care is where you want to go!
Jan 4, 2020
I always have the best service! From the front desk all the way to checkout! Everyone is professional, knowledgeable and extremely helpful! Highly recommend!
Dec 28, 2019
Dr. Vlasik is very sweet, and good with kids.
Dec 18, 2019
Everyone here always take great care to make sure myself and my family are taken care of. Highly recommend them.
Nov 23, 2019
Great people and good location.
Nov 22, 2019
The staff and Dr. Vlasak are very personable and make sure your treated well from the time you walk in the door until the time you leave.
Nov 18, 2019
Excellent service Really care Great stuff From the rio grande valley will come back A++++
Nov 13, 2019
Dr. Vlasak was so thorough and fun at the same time! She took time to make sure I was comfortable with my refraction and also gave me great recommendations for my dry eyes. It was a great experience and honestly one of the best eye exams I’ve ever had! Thank you Dr. Vlasak!
Nov 3, 2019
Polite, professional, and informative. I got recommended for lasik by them & it's been a great experience.
Oct 18, 2019
Oct 7, 2019
Dr. Vlasak is great, she is very best! Very good at explaining things. Very pleasant attitude, felt very comfortable with her explanations. Great staff!!
Sep 26, 2019
Excellent Service, Thorough and Efficient, Thanks!
Sep 23, 2019
The service and the staff were very friendly, the only thing I was disappointed at was the charge. I came in with insurance and only wanted contacts when it came time to pay I was charged $66, My co-pay was only $15. The girl told me that when I come in for my exam they do it for both glasses and contacts and this is standard practice. I’m very disappointed. Other places I’ve gone to never examine me for both glasses and contacts if that’s not what I’m there for, so this is the first for me.
Sep 16, 2019
I had my first visit with Dr. Vlasak, she was awesome. Her staff were great. I have anxiety going to the eye doctor and the MA who did my pre-testing before seeing the doctor was top notch. I felt at ease and was not stressed. Kudos team.
Sep 11, 2019
Appreciate the professionalism and efficiency of staff. Had insurance questions that were researched immediately. All services were provided without any waiting.
Sep 7, 2019
M. Elaine Vlasak O.D. is great and always helps me improve my vision concerns. Her office staff has always been very helpful and courteous. Great Service!
Aug 19, 2019
Team is always on time, professional and extremely helpful! A nice selection of frames to choose from and quick/easy in and out for appointments.
Aug 19, 2019
The staff are very kind and knowledgeable. Sarah is definitely who you want testing your eyes. Dr Vlasak is a superior optometrist. Her scripts for glasses are always perfectly accurate. We’ve found her scripts to be far better than other optometrists such as Trinity in Boerne. We drive to SA but worth it!
Aug 12, 2019
I love Dr Vlasik, and the staff as well. Everyone makes me feel super comfortable and the wonderful gentleman from LA who helped me with my glasses took time to try them all on with me and give his honest opinions. Wouldn’t go anywhere else.
Aug 7, 2019
Absolutely love Dr. Coates!!!
Aug 5, 2019
Whenever I visit, I feel like a valued customer. I am always seen, by the doctor, at the exact time of my appointment. While I am ordering glasses, I am provided all the information required to make an informed decision as to what I want. There is never any pressure and everyone is very courteous.
Jul 19, 2019
2nd year in a row of great service and great experience with Dr. Vlasak. She does a great job of thoroughly examining my eyes and makes great recommendations on treatments or eyewear.
Jul 17, 2019
Dr. Vlasak is very knowledgeable, takes her time and answers all questions. Best progressive glasses I have ever had. Her staff are also professional and friendly.
Jul 5, 2019
Customer service is EXCELLENT!!! Employees definitely know what they're doing and they are very helpful.
May 19, 2019
Not my regular doctor but they were able to fit me in very last minute when I was having a problem. So I have not been through an entire eye exam here but experience was great. Very friendly and professional.
May 16, 2019
I was very concerned about some acute symptoms that I was having. Custom Eye Care got me right in. Dr Vlasak and team did a great job. She spent time to explain everything before doing anything. Hopefully my concern will resolve without issue. Dr. V again took the time to explain what was happening, what to watch for and when she wanted to recheck. I felt true "caring" in addition to the medical expertise. Thank you. I would highly recommend Custom Eye Care Dr. Dave Johnson
May 9, 2019
Everyone was very nice and welcoming. The doctor was knowledgeable and helpful. I shall be scheduling my yearly appointment here!
Apr 22, 2019
Awesome service! Everyone was extremely nice and provided top-notch service.
Apr 6, 2019
Caring professionals who make the experience personalized. I’ve been to the office a number of times and it’s always a positive interaction.
Apr 3, 2019
Good service. Staff was professional and caring. Wait time was a little long for having an appointment.
Mar 30, 2019
Dr. Elaine Vlasak had my new prescription faster than I have ever experienced. The equipment is state of the art, and I highly recommend anyone to use Custom Eye Care At The Rim. The staff was polite, and the eyewear technician is highly capable to answer all your question, He also can order you a frame quickly, even if you do not see what you like in stock. Quick, profession, and courteous! Thanks y'all! I'll be back! R Murgo-
Mar 18, 2019
Service is great here, very professional and knowledge!
Mar 9, 2019
Exceptional time and attention is spent on the smallest details. Superb service.
Mar 5, 2019
Had a great experience and was my first time here.
Dec 6, 2017
It was my first time here and I was very pleased with the personnel and the Doctor as well as selection of frames . Was treated very nicely .Thanks
Dec 6, 2017
Thanks for fitting me in. And thanks for helping me with a less expensive and expedited solution. All of you were great!!!!!!
Dec 6, 2017
As always, super efficient and friendly staff. Convenient location, love the ability to schedule online.
Dec 4, 2017
Dr. Vlasak is very personable as is the entire staff. I received a very detailed eye examination and then chose a great pair of frames for my prescription. The staff was awesome in helping me find the right frames. I woould recommend this place to everyone for their eye care needs.
Dec 3, 2017
Great service all the way around
Dec 2, 2017
Everyone is very professional, and friendly. Dr. Vlasak is truly an expert and cares about her patients.
Nov 25, 2017
Professional, thoughtful and great process.
Nov 16, 2017
HAD blurred vision and sensitivity to light previous dr just gave me a new prescritption at custom eye care they really payed attention to my eyes and discovered the underlying problem and while being respectful caring and courteous! Great place highly recommend it!
Nov 12, 2017
Dr. Vlasak and the staff were amazingly attentive and took care of all my questions and concerns. I left feeling great about my visit and super pleased with my new glasses that I ordered! They have a great selection of unique frames.
Oct 7, 2017
Dr Elain is Very Sweet and an Awesome Doctor :)
Sep 21, 2017
Excellent Vision care..Thorough Professional Optician very detailed and soft spoken that explained all concerns to me in simple details!!!Wish I had changed over to her years ago!! She discovered Cancer in my eye that my long time Opthalmologist totally misdiagnosed as a mere infection!!! OMG!!! Office personnel extremely friendly..helpful..knowledgeable n never arrogant or pushy!! Total Positive experience!!!
Sep 11, 2017
Great place and people! The Cons... The wait time was extremely long and there's hardly any seating. Other then that it was fine. Making an appointment online was super easy and fast.
Aug 29, 2017