It's easy to schedule an appointment online. My daughter was seen right on time. This was her first follow up exam since getting glasses and the staff remembered her from coming in for adjustments and a repair. She is 10 and they were very patient with her, talking to her directly and answering all of her questions ("What's next?", "What does that do?", etc.). The dr gave me an honest opinion about a question I had by telling me what he would do if she were his daughter. Great experience, and while it's not the least expensive place to go for an appointment it's really no comparison to the places with the deep discount deals!
Mar 19, 2019
Awesome staff and service!
Mar 11, 2019
Everyone was super nice and helpful
Mar 4, 2019
I always enjoy my appointments from start to finish. Always such a pleasant atmosphere.
Feb 27, 2019
I love the whole staff at this location. They have great customer service and always listen to my needs.
Feb 25, 2019
The staff at 20/20 are great. We always feel so welcomed and they genuinely care about us.
Feb 19, 2019
Everyone is super nice! I also like that the folks that were there last year are the same folks that I saw when I came in for my appointment.
Feb 18, 2019
I always look forward to my appointment. Everyone there is friendly and so helpful.
Jan 29, 2019
Staff and docotrs are excellent.
Jan 16, 2019
The Westport Rd location is fantastic! They have some of the best customer service that I have seen in years from any business! The doctors are very personable and take the time to explain things if anything is unclear. The office staff are beyond helpful as well! One gal (Jill maybe) took the time with me over the phone to order contacts and I came in to the office again to order glasses and she took the time to help me find the perfect pair of frames and the best deal with my insurance! One of the doctors was helping her in between patients as well. Very impressed!!
Jan 15, 2019
The staff and Dr. always provide outstanding service!
Jan 2, 2019
Amazing staff and doctor
Jan 1, 2019
Very friendly staff and efficient, thorough appointment. Always a pleasure to visit this practice.
Jan 1, 2019
Any time I’m there the front desk ladies know who I am. It’s a smaller store and I like the customer service. They are very friendly and answer any question I have.
Dec 31, 2018
I visited 20/20 EYECARE for the first time yesterday. I typically go to LensCrafters or Visionworks, but decided to try this place for my next exam/pair of glasses based on a friend’s recommendation. I had a great experience! It wasn’t crowded like LensCrafters or Visionworks, so I didn’t feel rushed or uncomfortable, I think due in part to needing an appointment and no walk-ins. The staff was incredibly helpful, fun, and made it an overall pleasant experience. The doc I met with answered all of my questions and took time to explain all procedures. I will definitely go to this location again and will recommend it to others.
Dec 28, 2018
I really like this place. All of the staff there is outstanding. Dr. Shelton has a great affect, is pleasant, patient and very knowledgeable. They all have your best interest at heart and it shows. Be sure to get a printout of what transpired during your visit and review that it is accurate & complete - that is important. This office has a nice atmosphere, nice, knowledgeable employees & staff. Nice location and easy access for anyone with disabilities.
Dec 20, 2018
very helpful and pleasant staff
Dec 19, 2018
The staff was so nice and so helpful . I have already recommended to my friends. We were going someplace else but will be coming here..
Dec 10, 2018
So sweet and sincere! I loved the dr, the staff, everything. I’m so glad I came here, and I didn’t even end up needing glasses!
Dec 8, 2018
Such a fantastic office!! The whole staff seriously went above and beyond helping me. From the time I called to ask questions, making my appointment, seeing the dr and choosing my glasses, I cannot recommend this place enough.
Dec 7, 2018
This place is great. Everyone is so friendly and super helpful. I just got new glasses yesterday which is never easy, and one of the associates patiently helped me and we finally found the perfect pair for me! I would recommend this place to anyone.
Dec 7, 2018
Great friendly service and personable staff! Will definitely return
Dec 1, 2018
My wife & I have been coming here since we moved to Louisville, 4 years ago. Can't imagine going anywhere else for eye care.
Nov 30, 2018
Everyone is so caring, helpful and friendly. Your appts are prompt and little or no wait time for any procedures.
Nov 15, 2018
The staff is extremely helpful, friendly and knowledgeable of their products and services.
Nov 6, 2018
As soon as you enter 20/20 Vision you are welcomed by the most knowledgeable and friendly staff. They never act too busy to answer questions and they are so kind. In addition, they are extremely helpful when trying to select new eyeglass frames. I will not go anywhere else! This is a family owned business and you get the attention you need without feeling rushed.
Nov 1, 2018
Casey was awesome at the Westport location!!
Oct 29, 2018
20/20 Eyecare in Springhurst always goes above and beyond to provide fast, friendly, professional, first class service. I would not consider having anyone else take care of my eyes! Great job to.Jill, Dr Huseman and the entire group. Thank you!
Oct 19, 2018
Love the doctors at 20/20, but the costumer service could be better
Oct 18, 2018
A highly professional, knowlegeable and friendly staff. Very pleasant experience. Well done!
Oct 10, 2018
I always have a great experience here.
Oct 2, 2018
I recommend 20/20 Eyecare to my friends for their personal vision needs as well as their children’s. The doctor and staff are knowledgeable, calm, and kind. They make it a positive experience for my young children, and a calm one for me. I have one child in glasses and one not, so the staff’s attention to their different needs, as well as my concerns as a parent are greatly appreciated.
Sep 28, 2018
We love the Westport 20/20 location. Everyone Is very helpful and friendly. Dr. Shelton is an Excellent optometrist. We have been very happy and have recommended a few friends there already!
Sep 26, 2018
Very friendly staff with quality service
Sep 25, 2018
The Dr and all the girl Staff were Awesome. I really enjoyed chatting with and appreciate the help with picking out new frames 😀
Sep 21, 2018
The staff was friendly and very helpful! The doctor was knowledgeable and kind! Overall, an excellent experience - highly recommended!
Sep 12, 2018
The team at 20/20 is always professional, polite and friendly. The discuss all options with you, never make you feel pressured and offer great advice if asked
Aug 30, 2018
Friendly staff that provides great service. Very helpful and takes time to answer your questions.
Aug 27, 2018
I love the employees, very nice
Aug 22, 2018
20/20 Eyecare feels like home. All the staff and super friendly and invested, and it genuinely does not feel like a chore in any way whatsoever. Always a fun trip to get new glasses.
Aug 21, 2018
Outstanding customer service!! Always very professional!! They always go above and beyond!!
Aug 20, 2018
The customer care is top notch.
Aug 17, 2018
Front staff was phenomenal. Helped us with insurance questions and helped us make a great selection on our glasses. Dr. Shelton was great! Both my husband and I thought she was great!
Aug 16, 2018
I absolutely enjoyed my time here. The doctor was too sweet, loved here. The girls at the front were an absolute trip. They are sociable and eager to help you find frames. We had alot of fun finding my frames. I always wore contacts and was nervous about getting frames but after my visit I'm excited to receive my frames and rock my new look. Hats off to you guys!!
Aug 6, 2018
The staff was wonderful. They were extremely helpful, patient, and understanding.
Aug 3, 2018
Everyone was very polite and welcoming. They answered any questions I had. An all around great atmosphere.
Jul 28, 2018
I absolutely love coming here! The staff are always so friendly and so helpful!
Jul 28, 2018
Your online presence is great
Jul 23, 2018
Very professional and knowledgeable. Everyone was friendly and made me feel at ease.
Jul 13, 2018
Dr. Shelton is great. I have worned multifocal contacts for over 20 years. Not all doctors are patient and understanding when fitting multifocal contacts. Dr. Shelton Is not only patient, she is understanding, listens and is always willing to twik the fittings to get the best reading and distance possible. I only make my appts on Tuesday to see Dr. Shelton. Jill, Casey, April and Paul are awesome, they all try to help you in any way they can.
Jul 12, 2018