Reviews

Great staff and friendly im not afraid to ask any questions and they always listen to any concerns I might have

May 7, 2019

RBK is a a great pediatric office to bring your children ! We’ve been going here since my son was born 5 years ago. My older siblings ,whom have children that go here as well, have been taking their kids here for the last 13+ years and actually recommended them. Dr Gallob is by far my absolutely favorite pediatrician ! My then 4 year old , had a really bad cough/cold that would come and go every month for about a week straight & no one could figure out what was wrong with him but once we met Dr.Gallob, she immediately was confident he had asthma & allergies and had him tested and retested just to make sure her she diagnosed him correctly . She put him on a nebulizer which he eventually graduated to an inhaler as well as recommended some other solutions and he was finally back to his old self . She sincerely cares for each and every single individual patient as if they were her own and it shows ! By far the greatest doctor I have ever been to !

Apr 20, 2019

Friendly accommodating attentive good care

Apr 17, 2019

We love Doctor Yildirim. She is so caring and reassuring. She always makes us feel like we are doing a good job with our baby. She is a wonderful Doctor.

Apr 15, 2019

We have been coming to rbk for years and have been very pleased with the care we receive.

Apr 15, 2019

Friendly and knowledgeable staff.

Apr 11, 2019

The wait time in the waiting room and exam room was excessive- about an hour and half total for a sick visit. The doctor walked in the room and asked me "What's her name?" instead of addressing my 11 year old, very capable daughter. Although the doctor was very nice, I was not impressed with the thoroughness of her physical exam, nor the plan of care after receiving a diagnosis. I had to ask what supportive care I should be giving her instead of being given instructions. There are now so many doctors on staff, that it is impossible to form any sort of relationship with any of them. While that does make it easier to get an appointment, I am starting to have a hard time choosing to go to the pediatrician rather than having a similar situation at a walk in clinic.

Apr 8, 2019

Staff and doctors are friendly and nice and go out of their way to help you. Love the staff.

Mar 28, 2019

The best doctor since 2005 that we meet Dr. James Reilly. He helped with my son who is 13 years old and now with our new baby girl who is 9 months old.

Mar 8, 2019

Worse doctors ever! Will take all my kids out of this place!

Feb 25, 2019

Long wait before exam and after

Feb 12, 2019

Dr. Reilly is a wonderful doctor. He is knowledgeable and thorough when examining my children, but is also very kind and reassuring. The staff is always warm and welcoming, which is a rarity for doctors’ offices! I also find the nurses to be exceptional, thorough, and again, very kind to my children.

Feb 9, 2019

Caring, kind & very accommodating

Jan 29, 2019

I have been coming with my daughter to this office since she was born. Excellent service everyone is very kind.

Jan 22, 2019

Everyone is super friendly!

Jan 22, 2019

If you call with a message for a doctor to call you back, you will never get a response.

Dec 13, 2018

I waited over an hour to be seen and when I said something the front desk girls really didn’t seem to care. I saw people come in after me and was seen way before me. I was not happy. I’ve been going there for 16 yrs and it has gotten so much worse.

Dec 6, 2018

We wouldn't go anywhere else. We have always changed our insurance if need be to stay there. The twins were 3 days old when you first saw them and you have gone above and beyond to give them superior care. We love you guys and have recommended you to many.

Nov 22, 2018

My daughter had pink eye and we were able to get an appointment right away. Overall experience was great.

Nov 14, 2018

The explanation of charges can be better and more consistant. I was told that I would not be charged for something, that they would take it off my bill, and that they weren't sure what the fee was. Now I just received 2 bills for the same charge. Also I am still unable to log into the portal.

Oct 25, 2018

Your staff is warm and understanding of my daughter's fear of getting a flu shot. The nurse, in particular, made it a great experience.

Oct 24, 2018

Been using RBK for years . Very satisfied with all the Doctors.

Oct 19, 2018

This is the best doctors office that I’ve ever taken my kids to! Their hours are great and they have so many wonderful doctors to choose from. Plus the wait time is short and they work with you if your running late.

Oct 10, 2018

Normally when we come to RBK, we are able to see our doctor almost right away and all of the nurses are really friendly. The environment is also extremely kid friendly!

Oct 10, 2018

Doctor George Rogu was compassionate and professional.

Oct 9, 2018

my daughter was brought in with a rash, when I went to the counter I specifically asked for a female doctor because she if the age were she is uncomfortable with a Male examining her. the person working the front counter said "dont worry we have a female doctor on staff" so the caller her to the room and after the assistant finish her pre evolution she informs us that it would be a Male physician that will be examining her, I said no ma'am I was told there was a female physician on staff, I was told they did but she wasnt in the building, so unfortunately I was not going to leave my daughter with this issue cause of this we waited a half an hour to see the Male physician anyway an my daughter a I were so uncomfortable with it all, mid you I am a father an I did not like to see my daughter uncomfortable. so in all the experience was not good at all.

Oct 8, 2018

I had to bring my daughter in for an appt on Saturday since she had a fever for over 24 hrs. I called at 8:50 in the morning to see if they had any appointments available and they told me they did at noon. I came in on time and then proceeded to have to wait an hour with my sick one year old and 2 other kids since my husband was at work. This has become a constant issue with RBK over booking appointments and taking forever to see the patients. I am totally aware that it’s the beginning of the school year and appointments book up which is why I called in the morning to see if they had anything. If not I would have gone to PM pediatrics instead. Then to top it off the doctor came in looked in my daughters ears said yep it’s an ear infection. I asked if he could check her throat since her breath was so bad and she was refusing to eat or drink and he said no need the antibiotics will take care of it if there’s anything. I mean way to blow off a patient off after making them wait an hour.

Sep 24, 2018

We have been with the practice for 20 year We love Dr Kaplan he is simply the best ! Takes his times never rushes with his patients !!

Sep 19, 2018

Amazing physicians and staff. Courteous and helpful

Sep 18, 2018

Love the docs, staff can be abrupt.

Sep 11, 2018

Dr Reilly is a amazing doctor he took his time to answer all our questions and the staff was very helpful as well. Thanks RBK for helping me to get well

Sep 6, 2018

Very good Doctors, my sons have been going to RBK for years. The Doctors are always helpful and caring .

Aug 2, 2018

Dr. Kaplan is an amazing doctor. My kids have Been going to home for 13 years..he can just look and diagnose!

Aug 1, 2018

Love RBK because you made me feel we as a family are important for you. I really needed an early appointment and I got it; dr Kaplan was very professional and took care of my little boy . Always grateful!

Jul 20, 2018

My daughter had her annual physical with one of the PAs, Ms. Millazo. She was absolutely wonderful, patient and listened to everything my daughter said and asked. Ms. Millazo offered excellent suggestions and has a sweet and calming demeanor- a key personality trait in dealing with a shy teenager.

Jul 6, 2018

I have been taking my 3 daughters to this practice for almost 2 years now and I have met several doctors and Physician Assistants. I was happy with everyone until yesterday, when my youngest (age 5) was seen by Dr. Kaplan. He did not introduce himself to us, and did not even smile at my little one. She was told to completely undress for a well visit and the doctor didn't even explain to her what he was going to do before performing the physical exam. My experience with all pediatric visits has been pleasant and the nurse, doctor or PA, has always explained "procedures" to my children prior to performing the actual physical exam. I found it extremely odd to have a child over age 1 remove all her clothes for a well visit. Poor thing looked at me confused when the doctor told her to remove her underwear, and I was the one to explain to her that it is ok for the doctor to look at private parts only because Mommy was there with her. Dr. Kaplan did not add anything to my consoling comment, and was quite insensitive to her obvious concern. The appointment took well over 2 hours because he kept coming in and out of our room and saw other patients in between visiting with my daughter. It was evident to me that the nurses felt on edge around him, which in turn made me feel uncomfortable. I will continue to go to RBK, but I will also ensure my children are NEVER seen by Dr. Kaplan again.

Jun 27, 2018

Office is run great, staff is helpful and friendly always! Lost a star because sometimes I feel we wait too long in the room with our 1 year old

Jun 27, 2018

On the way out the receptionist forgot to give the bloodwork script. Now have to go back to pick it up!

Jun 12, 2018

I love this place. Never a problem getting an appointment. Doctors are great and take the time to explain and listen to your questions and concerns.

Jun 7, 2018

Mr Bill was phenomenal! He took his time to get to know my son and asked a ton of questions to understand why we were in the office today. He made my son comfortable, which allowed him to open up to Mr Bill! What a great experience.

Jun 1, 2018

We have used RBK for over 20 years and continue to have reason to return. Ease of access to a wonderful pool of Doctors and Nurse Practitioners plus very supportive staff, as well as timely feedback and direction around health issues of concern make RBK an invaluable partner in health.

May 31, 2018

I am so grateful to have my children with RBK pediatrics, they listen to us and all the doctors are excellent

May 21, 2018

We are very happy at RBK our son is extremely comfortable with Dr. Rogu and Dr. Reilly. They have been very good over the years to our family.

May 18, 2018

Tried Dr Galliub and she was just so wonderful with us.

May 18, 2018

Everyone is very nice zbd pleasant. I been taking my daughter to the office since she was born.

May 16, 2018

Thank you for everything my appointment was quick and effective. A week later and her upper respiratory infection is almost non existent. Thank you.

May 14, 2018

We had twin infants and waited over an hour

May 5, 2018

You kept my husband and son waiting for over an hour. My son was only there for a quick shot. Your office needs to do a better job schedulinh

May 2, 2018

I have been taking my twin girls to RBK pediatrics since they were 2 days old. That is going to be 14 years ago this June. To say that they are exceptional is an understatement. My twins over the years have had seizure issues and the degree at which the doctors went above and beyond is ineffable. Your kids will always be in good hands here. Laura Caracciolo

Apr 28, 2018

Good doctors but always a very long wait. I used to go to RBK for all my child’s appointments, wellness and also illness. But now I only come in for the wellness appointments and go to urgent care for illness because the long wait is very difficult for an infant. I have easily waited over two hours to see the doctor for a scheduled wellness appointment. The typical wait is usually an hour and a half In the waiting/examination room even for a scheduled wellness appointment. It is just very difficult for an infant to wait that long. During my last appointment, my child fell asleep in the waiting room, then they called me in to the examination room and woke him up to take the height and weight. Then we waited in the waiting room for over an hour. I would have much preferred that they allowed my child to sleep in the main waiting room rather than waking him up and having him get very antsy and restless in the examination room for over an hour. It would be better If the office could stick closer to the schedule for the wellness appointments because they are planned appointments. Otherwise, the doctors are very good.

Apr 28, 2018

Dr Malbas was great! Very understanding and compassionate! My child has been very hesitant to go to any doctor because of anxiety but with her she adjusted very easily and became her friend.

Apr 27, 2018

Dr. Rogu was very friendly and helped my sons. He took the time to explain what was going pn with their ear infection and stomach problems. As a mom, it is very much appreciated.

Apr 4, 2018

Physicians are always available but very long wait.

Apr 1, 2018

Very satisfied having doc rogu

Mar 28, 2018

My son has been a patient at RBK pediatric his entire 16 years. We are always taken care of with respect, compassion, and friendly professionalism.

Mar 17, 2018

THE NURSE AND DOCTOR WERE A PLEASURE

Mar 15, 2018

Dr. Germano is the best! We have been using her for our son since he was born 23 months ago. We continue to schedule our appointments with her for our newborn baby girl as well. All of the staff in both the Saxon Ave. and Commack offices are wonderful. They are all great with children, making appointments (even with shots) a breeze!

Mar 8, 2018

The doctors are great but most of the staff in the front desk are rude and not friendly. Not sure how they even got a job at a pediatric office.

Mar 7, 2018

Dr. Rogu was very patient and nice. He answered my son Devin's questions and didn't rush through the answers. His personality is welcomed especially dealing with teenagers.

Mar 6, 2018

The dr took his time to talk with us- not run out of the room for the next patient.

Feb 28, 2018

Helpful office staff and quick emergency appointments.

Feb 20, 2018

love this place.. so many professional doctors are there.. even on sundays my kids get seen.... doctor on duty 24/7

Feb 11, 2018

RBK hands down is the best group of pediatric professionals in Suffolk County. I have had up to 11 children at one time in my care and every professional the children saw was amazing.

Feb 10, 2018

This Pediatric center is amazing. Everyone is always so friendly and makes my daughter smile Everytime. She is no longer scared of going to the Dr she looks forward to it. Thank you always for everything u do for us always.

Feb 10, 2018

The doctors are very good but the long long wait is very very difficult. I often wait over an hour and sometimes it has been two hours for a scheduled appointment which is hard with an infant. If there was a way to reduce the wait time on scheduled appointments it would be great.

Feb 1, 2018

The doctor and staff are a pleasure to help you feel better

Jan 31, 2018

Response time to emergency calls are very slow...or non existent.

Jan 23, 2018

great doctors and staff never wait to long great with kids

Jan 19, 2018

I really love the commack location and its great they have the urgent care in bayshore if needed.

Jan 1, 2018

Evergone in the office is very nice,helpful professional. I had been taking my daughter to this office since she was born 11 years ago.

Dec 28, 2017

Your billing department is more worried about collecting money for invoices that havent even been mailed out yet and have the nerve to call and act as a collection agency before an appointment over $80. Next time send a bill first and then we will pay it.

Dec 23, 2017

RBK has always been there for us. This is an excellent office. We are very happy here.

Dec 23, 2017

We saw Dr Kaplan the last visit. He is excellent. I've been taking my daughter there since birth. I love RBK

Dec 21, 2017

My son needed the rest of his 1yr mark shots, yet Dr said only second flu shot was needed..which means another appt will have to be made and more expenses incurred.

Dec 19, 2017

Fast and easy service. Make my appointment in a very short time by using the website.

Dec 16, 2017

It took awhile to get someone on the phone to make an appointment. Then I requested a female doctor, was told she will see one & then didn't.

Dec 12, 2017

We love all of the Doctors in this practice. They always fit us in when our son needs to be seen. The office staff is extremely friendly!

Dec 11, 2017

possibly a more welcoming individual at front desk

Dec 10, 2017

Wait times are long, but the staff is so wonderful it makes it OK

Dec 2, 2017

Great doctors, very efficient front desk.

Nov 28, 2017

Very good service .. very fast

Nov 21, 2017

Dr. Kaplan is wonderful and very thorough!

Nov 4, 2017

every doctor that we see or have seen has been so great with my daughter who is 3 months old I was referred to Rbk by my. nephew who has been going to rbk since he was born (16 now) and I'm glad I went

Nov 4, 2017

Wondering why CVS and other places like that are offering free no copay flu shots and we have to pay $40 for 2 kids at drs office? I’m thinking about switching next year.

Oct 26, 2017

Absolutely the best care! Wouldn’t think of any other place to take my daughter!

Oct 25, 2017

I love the staff and doctors at RBK

Oct 25, 2017

My children have been patients for years @ RBK I luv all the Doctor's & never had any problems.

Oct 25, 2017

Support staff and doctors are professional and nice. The wait time to see the doctor after the nurse is done with you can be very long.

Oct 23, 2017

Dr. Martinez is oneof the best doctors RBK has . !!

Oct 23, 2017

i was very pleased with Dr Gallob she took her time with my daughter and was very thorough.

Oct 23, 2017

RBK takes care of all their clients like they are the most important people. Recently, my daughter"s school called and they thought she had something, It turns out she was only allergic to that adhesive on a bandage. I was told to come in immediately and within an hour she was back at school.

Oct 12, 2017

My little girl loves her doctor! Such a sweet women!

Oct 9, 2017

I can't say enough good things about your practice! I'm forever grateful to all of you! If you didn't have the capability of doing blood tests in your office my daughter may not be here today! That blood test five years ago probably saved her life!! Every doctor in the practice is great!!

Oct 1, 2017

The front staff is awesome. Ms Hankins was very friendly and knowledgeable. The nurse giving the shot (Katie) was very professional. My girls had no pain at all.

Sep 30, 2017

Very helpful reassuring and very loving toward my daughter

Sep 30, 2017

I have been bringing my children to this practice for 17 years. Sadly I have seen a decline in the care and diagnosis offered at time if visit. I was a huge fan of the doctors and the NP's and have recommended the office in the past. I no longer feel I can do that.

Sep 29, 2017

I love this office. I have never had a problem bringing my daughter here. All the drs and nurses are so wonderful.

Sep 22, 2017

Great service everyone was very pleasant

Sep 22, 2017

It's a great facility, very cooperative , including doctors and all other staff

Sep 21, 2017

Everyone was very nice and helpful. Dr Riely took his time and answered all our questions .

Sep 19, 2017

RBK pediatrics has been there since my son was born. Visiting him in the hospital for his firdt visit. The doctors are so good that no matter where I move to (brooklyn) I still drive all the way back to see them in commack for my sons medical needs.

Sep 19, 2017

My children have been patients at RBK for almost 15 years. The doctors take the time to get to know the children. I have always felt that we have received excellent care. Mrs. Milazzo is caring- and gets to know the whole family. She is a gem! I know that she will take that time to answer all of our questions. It is wonderful to know that the Drs and staff at RBK are always there for us!

Sep 15, 2017

Never had a problem with my visits at RBK. Been seen the doctors seen my oldest don't and he's turning 14 in 9/16/2017.

Sep 15, 2017

I always have a great visit whether it's a well or sick visit. The staff is so nice and the medical providers are awesome!!!

Sep 15, 2017

Love this office always very gentle and helpful and the doctors are very nice and professional

Sep 8, 2017

I was trying to pick up health forms & I was Being put on hold way to long & to much all week.

Sep 8, 2017

RBK Pediatrics is a phenomenal place to bring your children. The only thing I would say is the wait time could be better but overall everything else is GREAT!!!!!!

Aug 30, 2017