Reviews

Overall, I would say that Progeny is excellent. The provider I have takes time with me to listen to what I have to say. As a result, she seems to be on the right track as far as my medication is concerned. The only things I don't like about Progeny is that the waiting room is small and thus usually packed, and the parking lot is way too small.

Feb 22, 2020

Dr. Tran is a very knowledgeable, kind doctor. In our world it is very hard to find this kind of care. He really cares about myself and my family. Tammy in the pharmacy is always very kind, patient and helpful. I recommend everyone to this office.

Feb 21, 2020

Other than handicapped access every thing was very good. A hand rail at the entryway would be a great help for some !

Feb 11, 2020

Couldn't be happier to have found this place such a relief everybody was so very nice and very peaceful

Feb 5, 2020

It it a nightmare to call the office and make an appointment. Worst of all, they are asking the full date of birth in front of everyone when you want to check in. At least they can ask for only day and month not the year. I feel so uncomfortable to give my date of birth in front of every one.

Jan 27, 2020

I love Progeny and my psychiatrist. I’ve been going here for several years. Dr. Phuong Tran is a compassionate and knowledgeable doctor. He really cares for his patients and his staff are always nice to me.

Jan 26, 2020

Dr. Niko is a great doctor with very professional manners.

Jan 24, 2020

Dr. Trinh is very kind and professional. The front office staff is patient and does a good job communicating.

Jan 22, 2020

Dr tran is the best doctor i have ever had. He actually cares and pays attention. He responds to patients so quickly. Never had a doctor help me as much as he does.

Jan 15, 2020

The only reason I come to this location is because Dr. Nikoo is a stellar practitioner. This center is not managed well and they make you feel like they're only in mental health for the money, not for improving lives. Would definitely not recommend.

Jan 14, 2020

Dr Tran is the most caring and compassionate psychiatrist I have ever met. He is really dedicated to helping his patients.

Dec 3, 2019

Farhad Nikoo is kind, compassionate, and also very knowledgable in his field. He always greets me with a smile, a kind word, and knows a great deal about keeping the holistic well being of his patients in mind. The scheduling staff is a bit of a challenge to reach by phone, but once you reach them, they are gracious, kind, and easy to work with. You go team!

Nov 25, 2019

You guys do great work and help with mental illness

Nov 16, 2019

Dr Tran is wonderful! He is professional and personable!!

Nov 15, 2019

Dr Tran has been amazing in helping our son. Andrew suffers with a variety of serious mental health issues and Dr. Tran gained our son's trust from the first visit. He's a wizard when it comes to medication and has been nothing but supportive. Andrew is getting better with each visit. Thank you! (Using alias name to protect privacy)

Nov 14, 2019

Very professional and knowledgeable.

Nov 9, 2019

Thank you for your support Progeny. Great therapists!

Nov 9, 2019

This place is amazing and has done wonders for me. My mom frequently says how happy she is that I found my therapist because she can see a huge difference in my happiness and confidence. I suggest Progeny to all my friends in the area that are seeking psychiatric care. I am grateful for everyone over at Progeny and plan to stick around for a while.

Oct 22, 2019

This is a good place. I see Dr. Tran; he's a great psychiatrist. I don't know what else to say. Everyone is courteous and efficient. You can always contact your doctor through email if you need any help. I've been here for s few years now. It's all good. :)

Oct 19, 2019

My doctor is the best mental health professional I have ever had. I am very satisfied with the level of my care. I have rarely waited over 5 minutes in over 2 years. On the rare occasion that I have, my guess is that the patient ahead of me required a little extra care. I’m compassionate and in the case of mental heath care, I choose to be a patient person. When it’s “my turn” I feel I receive the right amount of time and attention I need, and have complete faith in the decisions my doctor and I make together.

Oct 18, 2019

Progeny is great! There’s never a wait, their nurse practitioners are amazing and they figure out all your insurance problems so you can get the medications you need.

Oct 16, 2019

The front desk staff are very friendly. Dr. Joyce C. is very professional, thorough and you'll feel comfortable right away.

Oct 14, 2019

This was my first visit to see the Progeny group. I felt the person I saw was kind. He wanted to make sure he had all of my demographic info correct since the office staff had given him my name incorrectly, I appreciated that. We went over the basics, why was I there, my meds, so on, nothing deep. Honestly, I’ve never spent so little time on a first psychiatrist appointment ever...except the last time I saw a psychiatrist affiliated w/an HMO, sorry, I just had an “awe ha” moment! I hope, now that I’m thinking about this, that I have not made a wrong decision by seeing this group? The front office staff was HORRIBLE! They never looked up, didn’t want any eye contact, it was quite honestly bad, very very bad.

Oct 14, 2019

The therapist are very helpful and supportive of their clients.

Sep 28, 2019

Dr. Tran is the best and I never have felt more comfortable or heard! I will be coming here for life!

Sep 26, 2019

Good service, VERY hard to cancel appts

Sep 12, 2019

PROGENY LACKS TOTAL PERSONAL TREATMENT!

Sep 6, 2019

Doctors and staff professional and courteous.

Sep 5, 2019

I got 3 notices on my appt for last Monday to confirm it. I tried to call to be sure it was happening, since it was a holiday . Drove all the way from riverside to the appt and DOORS WERE LOCKED ! 😡

Sep 4, 2019

Dr. Micheal is an amazing and astonishing Dr, but the front desk staff needs an improvement, they are nice people but there has been many occasions where they “forget” or do not send the required materials. It has been a week after the date that they were supposed to send a letter to my email. I have signed a release form and have called over 10 times but there isn’t a proper response.

Aug 29, 2019

I had a good meeting with Phuong Tran 8/26. He furnished me with several suggestions that should be helpful.

Aug 28, 2019

5 🌟 Rating Excellent Drs

Aug 23, 2019

Melissa Edwards has always been very kind and helpful to me regarding my health issues. I’m grateful she’s there for me. I would highly recommend her to anyone I know who are in need of the same care. Thank you :)

Aug 23, 2019

Excellent NP’s provides all the psychiatric needs and good psychologists

Aug 23, 2019

Dr. Farahad Nikoo and staff express their care and professionalism. Progeny Psychiatric has a great team. I look forward to my follow ups.

Aug 22, 2019

The overall level of service and treatment is good. The biggest problem is finding parking. In 3 visits I was late each time and could not find parking. Parking is woefully inadequate for this building and very frustrating. I had to park in other lots and risked getting ticketed. Not cool.

Aug 20, 2019

Very well Organized. offering he most current treatments for depression, in house pharmacy, very welcoming atmosphere, many clients being served, provider is excellent listener and remembers patient's needs.

Aug 14, 2019

I finally found the best psychiatrist I've ever had. At first I didn't agree with one of the drugs but when I buckled down and start taking it like I was supposed to, I completely changed. I used to drive myself crazy with anxiety and cleaning was the only way to calm myself. The cleaning kind of pushed my anxiety back down. I obsessed over the stupidest things, none of which I will mention. Too embarrassing. I also recommended my doctor, Phuong Tran, to someone who is dear to me and he has performed a miracle with her!

Aug 9, 2019

Dr.Tran and his team are kind, patience, professional and caring. I'm so glad I found them!

Aug 9, 2019

I would say that Progeny has been excellent in helping me re-schedule appointments on a weekly/monthly basis. They are prompt about submitting prescription orders to my local pharmacy, and most importantly, Farhad Nikoo, my registered psychiatrist/ nurse practitioner is a really excellent doctor who is both personable, knowledgable, and smart!

Aug 4, 2019

Michelle is so wonderful and patient. She makes me feel like, like someone finallay is listining to me. I am so happy that I am under her care! Five star and above!

Aug 2, 2019

I don't feel the doctor heard me when I asked her to repeat a lithium level test. I asked her 3x to repeat it before recommending a medication increase (which she did). I did not take the increase. My older sister already has signs of kidney failure after 25yrs on lithium so me wanting to protect my organs should be heard. I also asked the front desk (John) to send me a letter which he did not. My appointment was 7/31/19. Also, sometimes your parking lot is impossible, you should offer patients a backup lot!

Aug 1, 2019

michelle nguyen is absolutely outstanding, she takes time to care about her patients & make sure to listen to their concerns & ideas about their treatment. Forging a treatment plan together as a team.

Aug 1, 2019

Rafael Speck is wonderful to talk to, He not only listens but gives me so much feedback on issues I am working on.

Jul 31, 2019

I give 5 stars just for dr Tran.He deserves more than 5 stars.The way he take care of patients helping me to get the points to make my own way. Making urgent appointment is excellent if you contact dr otherwise the staff offer you to schedule your appointment with other doctors that it is just like making money for other doctors. They want confidential paperwork should be share with some doctors that you don’t trust them and the staff want to reschedule with other doctors to get refill otherwise the staff say no refill for your medicine.

Jul 27, 2019

I was a wait list for a year. I called and find out there are some spot for me. No one try call me.

Jul 20, 2019

I was so disappointed that Dr. Farhad only gave me less than ten minutes to listen to me. I brought in my journal medical paperwork he looked at it within seconds briefed it. Our discussion was good about sleep and my stress . And the receptionist team always have students in the office with me as that is against the law. I’m at my doctors office there to help myself not have easing ears on students to gossip about me.

Jul 18, 2019

Everyone in the office is very friendly and courteous and Dr Salo is the best!!

Jul 10, 2019

Mr .Phoung Tran is my son's psychiatric he is professional when handling matters, quick with issues past other person that I had a bad experienced.I love him.

Jul 10, 2019

It’s very hard to find psychiatric care in Orange County. Finding acceptable care—even harder. I have received exceptional care from Progeny Psychiatric Group for the last 5 years. The office is professional and clean inside. I choose to go nowhere else. I have my life back.

Jul 10, 2019

I highly recommend Progeny and P. Tran, NP. Excellent patient care. Also, staff is very accommodating with scheduling, especially Kittaya. Thank you!

Jul 9, 2019

I absolutely love the staff and dr’s here. They are very welcoming and knowledgeable The compassion that they show makes me feel at ease and am able to be as honest as i can in order to get the help i need

Jul 9, 2019

Dr. Tran has been very supportive in treating my son for his bipolar condition. He takes the time to listen and is very knowledgeable about various medications for my son's disease.

Jul 8, 2019

This is a great place. Every one is professional, courteous, and punctual. My psychiatrist is very cool and always responds to any of my questions and emails.

Jul 5, 2019

Very helpful and Maria is very professional and helpful

Jul 5, 2019

I have never had better psychiatric care as with Dr. Nikoo. He listens, provides excellent treatment and works with me to obtain the best results.

Jun 27, 2019

Dr Tran is AWESOME!!! I wish all my drs in every field could learn from him how to care about a patient!!! I would and will always recommend him!

Jun 26, 2019

Dr Tran is awesome!!!!!!!!!!!!!!!

Jun 21, 2019

I think everyone on staff is very professional and provides friendly service.

Jun 21, 2019

Very happy when it’s texted remind appointment coming up

Jun 21, 2019

My therapist, Jesse is the best. Your office staff is slow, not very polite or cordial. And hey don’t return phone calls but when I was in let three of them were drinking Starbucks talking wbile stood and waited to make an appointment ??

Jun 21, 2019

Not a mental heath environment. Children running around small waiting area, in & out of the office parent was on the phone. Appointments always run late. Too many texts, email and phone reminders even when you have confirmed you appt. Doctors are constantly pushing and changing medication and do not listen to the patients concern.

Jun 7, 2019

Dr Kellogg is the best. Understanding and a life saver.

Jun 6, 2019

Dr. Farhad Rqikoo is amazing! He truly looks out after his patients and makes sure they are getting the help they need.

Jun 1, 2019

Phuong Tran"s prescription of Lorazepam makes me more ill. please advise

May 19, 2019

My doctor is perfect just the front office has bad ettiquite,clients shouldnt have to say their birthday including the year for others to hear

May 16, 2019

My Dr. personally is the best, very Professional n Always on time to receive me. Staff n receptionist are very Professional n Beautiful as well.

May 13, 2019

Dr. Tran and I have a great rapport that puts me at ease when we speak.

May 11, 2019

Not a bad mental health facitiies office; it just needs a lot of improvement. Specitically, the phone calls need to be answered, so hire more personnel or a call center.

May 11, 2019

i feels like medication does next to nothing for my depression!. looking to handle matters in my own hands

May 9, 2019

Dr phoung tran is a genios he helped me to stop crying

May 3, 2019

Very quick moving lines in the office. My appointment was on time and the Doctor was very helpful answering questions I had about medicine.

May 1, 2019

Always fast, friendly but thorough and all my questions get answered.

Apr 28, 2019

The staff here are absolutely amazing and extremely welcoming. I feel very comfortable here and know that I am not just another patient but they know me and are there to help me succeed.

Apr 24, 2019

We saw Dr Tran for a second opinion regarding an ADD/anxiety diagnostic for our daughter. Both my daughter and I was impressed with his knowledge on the subject - but what was even more amazing was his kind demeaner and thoughtfulness in listening to what my daughter had to say. Finally, my daughter felt like she had someone who understands what she's been going through for so long.

Apr 24, 2019

I was left feeling a bit disappointed in the interaction I had. First impressions are lasting and there were very few question posed with true concern it was more like ok let's try to correct things with medication as opposed to feeling out the issues

Apr 22, 2019

The doctor did not listen to my needs. She was very unprofessinal. Would ask a question, I would answer and she would disregard my answer. This was supposed to be a 1 hour therapy session, instead i got a 17 minute Drug consultation.

Apr 20, 2019

The doctors are great. Front office is very busy, very hard to get ahold of. I was never called for my session over the phone/facetime, I tried rescheduling it with the front office but they never got back to me or returned my calls. I tried rescheduling my appointment twice through the online system they email you and they never got back to me there either. Finally had to email my docotr myself and we worked it out.

Apr 17, 2019

My psychiatrist from Progeny Clinic, Dr. Clint Salo, has treated me for over 5 years. His has continued my care since TBI post brain surgery after a car accident. He has demonstrated his keen understanding of my unique diganoses and the care needed to maintain functioning levels to an optimal level. His patience and kindness has surpassed prior tx received. He has understood my on-going issues as a TBI patient and my communication issues with compassion and patience. I am receiving the BEST possible tx & rx possible considering my tri-morbidity. I am very pleased with the care received at Progeny Clinic in Irvine from Dr. Salo. The staff equally are attentive and helpful. Also, my young adult niece was recommended for care at Progeny Clinic and lucky that Dr. Salo had a patient opening available to begin tx. My niece continues tx at Progeny Clinic as well. I give both Progeny Clinic and Dr. Salo the highest possible recommendation for psychiatry care. I only wish the Clinic had more LCSW available in order to allow a combined tx program at Progeny Clinic. The office is clean and efficiently run w/o timely appointment waiting times. I highly recommend Progeny Clinic and Dr. Salo without hesitation. Irvine Patient since January 2014 M. M. Monteleone

Apr 16, 2019

Was very pleased with my meeting with Dylan.

Apr 16, 2019

I love coming here. They never make you wait long like all the other place. They see you on ur appt. Their a great team. I would want any other psychiatrist ever. I trust them with everything

Apr 15, 2019

Definitely recommend friends and family to Dr. Phuong Tran at this provider. His bedside manner is very rare nowadays.

Apr 15, 2019

After checking in for my appointment, I was waiting for 1 hr to find out that the receptionist failed to check me in. She charged me for the visit, and ignored the rest. The dr already had a patient in her office. Total wait time - 1.5hrs. Very irritating, given that if I was 1.5hrs late for the visit, I would be charged for it and rescheduled, and charged again.

Mar 28, 2019

Dylan is a good listener and very thorough. I always look forward to seeing him because he knows how to care for me.

Mar 27, 2019

Professional service, knowledgeable staff

Mar 27, 2019

We have been visit since 4 years ago, at first wasn't organized and physician was awful, Jeniffer, always problem with med, patients, since switch to Phoung he is quick,well manner and friendly very good person. Someone you can depend on. Whole office looks different. I love it.

Mar 20, 2019

Pretty good therapists. They have many for you to choose, so if you don't like one, you can try another one. The downside is that they only have one therapist that you can see once a week, and she gets booked up quick, which is not very helpful when you do need to be seen once a week. Other than that, very nice office environment, you are not waiting for too long to be seen, and you spend a somewhat decent amount of time chatting with them.

Mar 19, 2019

Fast and easy to the point service. My needs met and everything electronicly sent to my pharmacy. And Dylan is awesome

Mar 17, 2019

Very Positive and Professional !

Mar 13, 2019

Good therapists and nurse practitioners

Mar 10, 2019

This is a great place. They're always professional and nice. Thank you for making my life easier. :)

Mar 10, 2019

Front office staff are friendly and efficient. Atmosphere is calm.

Mar 10, 2019

Dr. Phan Tran is great and we love him.

Mar 8, 2019

I have experienced nothing but top notch care, responses to questions, and genuine empathy and desire for best patient outcomes. My Dr., Phuong Tran, is incredibly knowledgeable in every way...conditions, medications, etc. Very professional!

Mar 6, 2019

Dr. Nikoo help me a lot he is very understanding he is lessening and solving my problem ,helping my with me medication ,he is very good doctor l like him so much I recommend him to all my family and friends thank you Mr. Nikoo

Mar 5, 2019

Farhad Nikoo has been incredibly helpful, present, and looked at my holistic well-being throughout the two years I have known him thus far. I appreciate his knowledge and expertise, as well as kind, gentle patient/"bedside" manner in which he approaches his patients. It is always very easy for me to schedule an appointment, and the wait times on the phone has often been very short.

Mar 3, 2019

Hire staff to answer the phone, it shouldn't take 8-10 minutes to get someone on the line

Feb 15, 2019

Never able to speak with someone in the office. It’s happened multiple times where I’ll call and it will say my call will be answered in approx 5 min . I end up waiting 10 min. No answer, call again and it repeats. I finally gave up and if I have to reschedule or have questions I physically will drive down to the office. I was also given a specific date that I “didn’t pay”. I told her I payed with card and I can tell her more info and she was very unprofessional and rude. She said “well we don’t have anything!” I explained to her I was looking at the bank statement as we speak. I ended up emailing her that bank statement and they left me alone after that.

Feb 15, 2019

Dylan was great!! He listened and was easy to talk to.

Feb 3, 2019

Dr. Phuong is Amazing! My kids love being able to share their problems with an understanding adult. He really makes a difference.

Jan 28, 2019

There is no way I would refer ANYONE with emotional issues to your millennial nightmare of a “Front Office,” “Reception Desk!” They are not receptive, or even kind! The last time I called to make an appointment, I was on “HOLD” for 21 minutes! I am trapped by my insurance coverage and this is the best I can get... no wonder I’m depressed!

Jan 21, 2019

I was very disappointed with my med mgmt. provider. As part of a mental health team, I think that service should be indicated immediately and instilled in all clients. She did not look me in the eyes, was cold, and let me in her office 7.5 minutes. Terrible service!

Jan 15, 2019

You can never get ahold of anyone to make an appointment. Its always a struggle to get an answer. I'd say the Doctors as well as the counselors are very good. But the front of house operation from checking in people to handling calls etc. is quite honestly a pain in the rear. I try to email teh doctor directly as I'd leave messages with front desk to call, but they never call back.

Jan 14, 2019

Unfortunately, I would not be back. My doctor did not spend enough time with me and did not listen carefully about my concerns and issues. Each meeting was about 4-5 minutes and only mainly consisted of the doctor talking about irrelevant stuff (where she used to live, where she used to work, if I have a good husband, etc) and writing a new prescription. The doctor would forget everything we talked about during our last meetings and I had to remind her about my issues/situation. I would get interrupted a lot trying to explain what bothered me, and got a feeling that no one really cared about my problems/the reasons I came to see her. During my last visit the doctor asked me about my birthday, congratulated me with my birthday that was just before our meeting, as she has noticed, talked about celebrating it, talked about my husband, prescribed some medication, and as I was leaving she asked me: "Oh, you have just had your birthday?"... The impression was that she could not remember what we were just discussing 5 minutes ago. This was very confusing and disturbing.

Jan 7, 2019

PPG has considerably improved in recent years in several key areas-- it offers excellent, trained nurse practitioners, doctor (s), and support staff, to better assist patients needing medical help and specifically with mental issues. They now also have an excellent website and it is easy to view their professional and personnel staff online and make appointments with a click of the button. Support staff is also very kind and caring, and assists all clients with efficiency and friendliness.

Jan 5, 2019

Always like clockwork. Kind efficient timely.

Jan 4, 2019

Great facility. The staff were nice and I got to see my doctor with what I needed. It was an okay day.

Dec 28, 2018

Front office staff very friendly. Dr. Tran very knowledgeable and a great listener to get to know you to understand your specific needs. Great positive vibe!

Dec 22, 2018

Facility is clean, welcoming staff, and personal doctor is very good

Dec 20, 2018

I attended an appointment with my sister and noticed how nice everyone was and I immediately felt comfortable with the doctor. I'd been looking for a psychiatrist for a while and had to switch after that experience. My own appointment was equally successful.

Dec 20, 2018

The psychiatrist that I saw was very professional and kind hearted. He made me feel welcome and he helped me feel less alone and supported.

Dec 18, 2018

The receptionists, doctors and nurses are very helpful and respectful.

Dec 14, 2018

Very professional with A rating of five stars 🌟

Dec 13, 2018

Dr. Tran has been professional, supportive and kind to both myself and my daughter who has been diagnosed with ADHD and ODD. The office is clean, the staff is friendly and I have never waited for longer than 10 minutes for our appointment.

Dec 13, 2018

I see Dr. Tran and I have felt better than I have in years. I loved my old psychiatrist, but she retired. The people who took over her practice just wrote prescriptions the way I'd been taking them without asking questions.I finally stopped seeing them after I found Dr. Tran. Do you know the doctor who was seeing me before had his back to me? His desk faced away from the chairs and he didn't even look around to acknowledge me. He just kept writing prescriptions for the same medications. I felt that Dr. Tran looked at me with a whole new set of eyes to see what was going on. He tweaked my prescriptions and I gave him some push back because I was afraid of changing. Well, Dr. Tran is young and sharp and knows all about the new medications.Now I feel like a different person! On a couple of occasions, I've emailed him regarding a problem I was having and he replied quickly and solved the problem. I couldn't be more satisfied and also referred another person to him who is also very happy.

Dec 13, 2018

Dr. Phuong Tran, DNP is an absolute pleasure to work with, along with the rest of his office and clinical staff. He actually cares about you and everything you are going through and it shows in his work. Dr. Tran really takes the time to get to know you, your habits, mannerisms, etc. etc. He makes me feel very relaxed and at ease during my sessions, something that is hard to find in any clinical setting. My stress and anxiety go right out the window as soon as I walk into the clinic. There really is a great vibe and a nice energy to this office. If you’re looking for someone you can easily trust, who only wants the best for you and will work tirelessly with you to get there, look no further. Dr. Tran and his staff truly care and they have your back, just come in and see.

Dec 5, 2018

Very Professional From The Dr. as well as Staff. Feel very welcomed all times that I’ve been there and comfortable. I would totally recommend n would be back.

Dec 1, 2018

Tina Ho is very professional and I believe is helping me through some trying times in my life. I am grateful to have found her to help me through these times.

Nov 28, 2018

Very efficient on on line review

Nov 22, 2018

They are concerned for you

Nov 15, 2018

Very professional . waiting time is so little and everything is organized

Nov 14, 2018

Farhad Nikoo, the licensed psychiatric nurse (I believe this is his title o_O), is incredibly friendly, knowledgeable, and really listens to his patients' needs. He looks at the holistic well-being of his patients and prefers to wait on giving medication if he does not have to do so right away, or if he can help the patient live a healthier lifestyle for their mental health. The front office staff is incredibly friendly, and they schedule appointments and give text message and email reminders right after you set up an appointment in advance, one week before your appointment, two days before your appointment, and the day of your appointment. All combined, their expertise, kindness, and friendly consistent reminders is a reason for giving them a 4/5 star rating. The only reason I would not give them a 5 star rating is that if you call them, usually it is a long wait-time prior to speaking to an attendant over the phone. However, if you are willing to wait, great service is around the corner ;-) Thank you Progeny Psychiatric Group!

Nov 14, 2018

I have been amazed on the professionalism and compassion Dr. Tran and Dr. Lam shoes as doctors, A++++++++++++++++

Nov 11, 2018

Dr. Farhad Nikoo is the best psychiatrist I have ever had. He works to reduce your meds if possible, not put you on more. He listens and pays attention. He treats me with patience and respect.

Nov 9, 2018

Great experience! Wonderful staff and clinical staff.

Nov 7, 2018

While I am POSITIVE that there ARE kind and compassionate psychiatrists that work at the Irvine Office, it has been difficult for me to find them. I have been seen by multiple providers at this location. I have found a fit with exactly 0. I have been insulted, had my symptoms ignored, and rushed through appts. I don't feel that any provider has read up on me before seeing me, due to their questions and reactions E.g. surprised when I tell them my age(I look very young), have I been to the office before(I have many times), lack of understanding about my diabetes(which contributes greatly to mood and cognition). At this office, I have felt confused and scared. During my last appt.(non-MD provider), I was explaining the symptoms of my diabetes that are interacting with my anxiety. I still don't know the reason but he got upset with me, interrupted every time I spoke and then finally said "Find a new provider". I trusted him, tried the medications he told me to and followed his plan. He reminded me that I have a detachment disorder. I was aware of this before seeing him. Ironically his decision to react created a greater divide in trust between myself and the mental health community. The icing on the cake? He felt the need to suggest that, "Maybe this is why you are hopping providers." Hurtful, unnecessary and just plain untrue. The next 5 days I lost sleep to terrifying vivid nightmares of being abandoned by loved ones in remote areas. I didn't deserve this. The next week at a new appt. with an incredibly kind therapist, the stress and fear of going back to Progeny spiked my blood sugars. Mid-appt. I had to excuse myself early. I threw up the entire 30-min ride home in intense pain. I spent the rest of the evening recovering from the anxiety and ketones. I wanted to get better, that's all. At the very least if you've read my review to the end, DON'T GIVE UP. Please don't be discouraged by my experience. It takes time to find the right fit.

Nov 5, 2018

I have been supported by one psychologist, Ms. Elaine De Jonk for several years now. I can't say enough about how I really feel her concern for my well being. I am 65 years old and have seen numero/us psychologists over the years, each only one time. The reason? Because all they did was let me talk and they just sat there and nodded their head. I got no support, suggestions, input, whatsoever. I not only have discussions with Elaine, but she gives me weekly assignments which motivate me as I am seriously debilitated by my MDD, etc.

Oct 27, 2018

It’s always a pleasure to go to my appointments Thank you for over and above Service!!

Oct 10, 2018

Psychiatric Mr.Phoung is very professional , calm good attitude towards patient. Timely punctual, next med refill well done. I had previously bad experience with psychiatrist but he is super.

Oct 10, 2018

Front office staff is disorganized in person & on phones . They need someone to come in & organize & train the staff properly - a far more efficient protocol needs to be implemented.

Oct 10, 2018

Not sure what you mean by “online presents” I get notifications from Pogeny about appointment dates and times as well as Text.. problem for me is getting through to the switchboard.. few times have requested a call back and sometimes I never get one, prompting me to email my case manager .. otherwise I am pleased all other aspects..

Oct 4, 2018

They r very caring and attentive to patient needs.

Oct 3, 2018

i like Dillan. he’s very personable and easy to talk to

Sep 28, 2018

Dr. Phuong is always great, prompt to reply to needs and is extremely understanding and kind. He is the reason we keep coming back to Progeny! The front desk staff is not as accommodating, particularly the blonde receptionist- she's always super rude and gives so much attitude, but Dr. Phuong is amazing.

Sep 26, 2018

My Psychiatrist is great Dr. Tran has made my life much better with his willingness to work with multiple medications.

Sep 20, 2018

All information and communications have been provided in a timely and effective manner. Thank you!

Sep 19, 2018

My insurance didn’t like the way one of my prescriptions was written and wouldn’t fill it. After THREE WEEKS of my pharmacy trying to get a hold of them, me having to go to URGENT CARE to get 10 days of the new prescription so that I could go on vacation, and endless calls, I finally had to go down there to get it reworded. I tried calling them multiple times and it would eventually tell me that due to the volume of calls, they would have to send me to voicemail where it would then ring indefinitely. Cancelled my next appointment and never going back.

Sep 14, 2018

Great follow up and appointment reminders. Office friendly and accomodating staff. Happy with the services received.

Sep 13, 2018

Finest group ive encountered. Respectful well oiled machine but human. :)

Sep 12, 2018

I have been a client at Progeny for several years. I have been helped so much by Phuong who is so knowledgeable. I referred my grandson to him and it has changed his life so much as well.

Sep 11, 2018

Much improved front of office organization and staff, along with helpful email reminders.

Sep 10, 2018

Unfortunately, even with my appointment made over 1 month in advance I had to wait for 20 minutes to be seen. I also wish I were not rushed during the appointment, and had enough time to explain all the issues to the doctor as a new patient. I got a feeling I was there only to get a prescription to treat my issues, but actually wanted to talk to the psychiatrist thoroughly first and ask for treatment suggestions besides medication. I was prescribed some medication which allegedly had no side effects and which I could take during the day, but, unfortunately, all medications I got after this appointment made me extremely sick and drowsy. I wish I could get the correct full information about the effects of the drugs I had been prescribed. More than anything the patients need support and time paid to us by the doctor to identify our individual issues/conditions and to determine the individual treatment approach. Unfortunately, I felt like the appointment was rushed, I was not able to thoroughly describe what was happening to me, and was just prescribed the medication without thorough identification of the problems.

Sep 10, 2018

Progeny is a great group-- with a team of competent professionals. My experience with them and in particular with Farhad Nikoo, NP, has been awesome. Farhad is a very detail oriented, thoughtful, kind, and incredibly sweet person. I implicitly trust his advice and judgement. It is easier to set up appointments online than it is over the phone. Last year, when I was feeling very burned out, Farhad was able to give me a letter that got me a reprieve of seven weeks off work, enabling me to get back to work refreshed and rejuvenated after my break. I have continued to work at my job as a university professor, and the work believe me, can be demanding. All I have to say is -- Thank YOU, Farhad, and thank you Progeny.

Sep 8, 2018

My doctor Phuong Tran is best he makes everything more easy when everything else is going hard

Aug 23, 2018

Doctor’s rush you out the door, need to spend more time with patient.

Aug 14, 2018

The staff is very friendly and helpful with getting me in to see my Dr. even if I am a few minutes late. They are very clean and organized. I called in for a unexpected appointment and they helped me get an appointment 2 days later, much sooner then I expected. I wait less then 5 min in the waiting room which is a definite plus. I would definitely recommend this place to anyone, it’s the best!

Aug 13, 2018

The knowledge of the Drs here was truly amazing. I’ve seen many psychiatrists over my lifetime, but Dr. Tran and staff were friendly, professional, and most importantly top of their game on knowledge and how best to help.

Aug 11, 2018

I have been diagnosed with schizoeffectivebipolar by a doctor. I wanted to get a psychiatrist evaluation and change some of the medication or cut down. Instead whatever I supplied was taken for granted and left with the same medications. The diagnose was based on hearing voices and seing images. I have a drug addiction but this was not really taken into consideration. Disappointed overall and I don't think I will be back unless I see a Doctor that can actually relate to my issues. I am not looking for prescriptions, I am looking for a Doctor that can understand the whole picture and prescribe accordingly. I felt pressured for time, I understand you have a busy office, but like I said, I did not hear anything I didn't know already. I will call Blue Shield also and explain to my case worker my office visti. When I called to make an appointment I asked for Dr. Kellogg I was told that he does not take new patients any longer. ro

Aug 9, 2018

Great front desk service.

Aug 6, 2018

Dr. Tran is amazing, he listens and genuinely seems to care about what's going on in your life. He prescribes what he believes is the best option for you and eases you into any transition. I have never had to wait more than 10 minutes upon my appointment time arrival, he's very prompt. I would definitely recommend this place to anyone.

Aug 4, 2018

Dr Tran was nice, down to earth, and extremely helpful. Never met such a great doctor. I was truly amazed.

Aug 2, 2018

My doctor, Phuong Tran, is the best doctor I've ever had. He asks questions, listens to my complaints and got my meds straightened out. He assured me that I would feel really good and I was thinking, "I doubt it..." Thank God I found Dr. Tran because I really feel like a different person - a happy person!

Aug 1, 2018

Dr Tram is the kindest most helpful Dr and I give his cards to my therapist who has met him and gives the cards out to her patients. A plus.

Jul 30, 2018

the office workers are courteous and efficient, the therapists are top rate

Jul 29, 2018

Dr. Kellogg is a no nonsense, yet caring, experienced professional. He helps more than he knows! Sometimes the patient needs a good kick in the rear to be honest and get with the program!

Jul 28, 2018

Dr Phuong Tran is personable and easy to talk to. He's understands and truly listens to your questions and concerns regardless of how stupid you might think they are. I only come to this location for him. The reason I only come for him is because the reception area is messy and disorganized. I understand there's a lot of a patients, but they may need to set up a new system

Jul 28, 2018

It’s hard to say because are you talking about the office are you talking about the staff?

Jul 27, 2018

Patient care and patient scheduling is excellent

Jul 27, 2018

Cant say enough about the atmosphere and how comfortable the girls at the desk are. Nothing ever but a positive experience. Even on the phone. Very professional and concerned with your privacy. Quick to check you in. They could smile a it more :) Dylan, he is the epitome of positive, he listens and we talk. WE talk. I got lucky when I found him. He's always prompt, professional and always smiling. I enjoy discussing my care and other options with him. Im thankful for him. I always feel its "us" and not just "him" barking orders or care. He's invested in me. Like I said I got lucky.

Jul 27, 2018

It all depends on which doctor or NP that you see. I've seen 2 really bad ones and I've had the pleasure of having 2 good ones. Jennifer Nguyen is awesome, unfortunately she's leaving. I was moved from Costa Mesa to Irvine that wasn't convenient. But Jennifer Nguyen gets 10 Stars! The front desk is never very friendly.

Jul 27, 2018

Great place very professional and they care

Jul 27, 2018

Excellent care and service.

Jul 27, 2018

Thank you for you care, your time, your efforts and your hard work that you bring every new day for your patients.

Jun 6, 2018

Terrible service. So any inconsistencies. Lots of back and forth!

Jun 6, 2018

Progeny Psychiatric Group the staff efficient friendly caring professional courteous very nice to sit in waiting room for my doctor. It has taken me years to find a really understanding caring patient psychiatrist to listen to medications sleeping patterns moods over all way above all psychiatrists that I have had over 35 years. Dr. Farhad is excellent in care. I trust him coming from a different County to see him. I mentioned if I had to move out of state I would still see him because of his care. Thank You Progeny Group!!:)

Jun 6, 2018

I love how there is no long wait. I are seen right away. And they are on top of everything

Jun 6, 2018

Jennifer Yi She is a thoughtful therapist who provides valuable feedback.

Jun 6, 2018

I have been receiving care for last 20 years during this time there was only one other provider that I felt totally cared for both my therapist and my psychologist are above and beyond they take the time to explain everything to reassure me and to let me know that there is a better tomorrow

Jun 6, 2018

There is no way to make an appointment because the telephone system is rarely working properly.

Apr 5, 2018

Excellent Doctors and therapists

Apr 3, 2018

My provider, Phuong Tran is fantastic. Your front desk is the absolute worst thing I’ve ever come across. I’ve called numerous times and have been unable to reach a receptionist during office hours, and even worse, your voicemail doesn’t always allow me to leave a message. Here is what it’s like to call your office: I wait 10 minutes to speak to a receptionist and then get a message that no one is available. I then wait an additional 7-10 minutes after that to try to leave a message. Sometimes I can leave a message, other times I get disconnected. I’ve left numerous messages and no one calls me back. Ever. I’m not even exaggerating. Also, your fax number is on your website is wrong and this caused a delay in me getting my medication. Do you know how I made my first appointment with Mr Tran? I reached out to him through yelp and then HE asked the front desk to call me because I literally could not get through to anyone at your office. He responded within 10 minutes on yelp. I wanted to leave a review on your yelp page (along with the many other reviewers who all say the same thing I was going to - that your front desk is THE WORST) but I didn’t want to do anything that might put him in a bad light because that’s where he works. If you want my advice - fire your front desk manager. They are costing you money. It is pathetic that a patient literally can’t get through to make an appointment. I wonder how much they’ve cost you. It’s really bad and I hope you fix it ASAP.

Apr 3, 2018

Elaine has made a huge impact in my life over the last year plus. I'm grateful for her time and professionalism.

Apr 2, 2018

phuong Is excellent, he returns messages right away and he really cares

Mar 31, 2018

Many questions to few answers

Mar 31, 2018

Never have to wait for appointments and never wait in lobby. Reception always friendly.

Mar 31, 2018

Linda is amazing. When I first came to her I was depressed and anxious and over using Xanax. Now my medications are adjusted just right and I feel great.

Mar 31, 2018

Calling in to change appointment or cancel one is very hard. The recording says 7 min to answer your call the it says at this time it can not take your call push you to leave a voice mail but then it just rings and you can never leave a message if you do get thru they never get back too you

Mar 31, 2018

Very professional staff and especially NP Phuong Tran

Mar 31, 2018

Good Experience. Farhad always explain the treatment to us.

Mar 31, 2018

Dr. Jaoson Kellogg is patient, supportive, extremely knowlegable, and has expertise with autism and substance abuse (my areas of need). I have already recommended him to others.

Mar 31, 2018

I have actually referred a patient to Progeny Psychiatric Group before becoming a patient myself. The Irvine location is great and the staff are very helpful. I can be hard to book an immediate appointment if you're looking to schedule an appointment with someone specific. However, I'm very happy with my experiences and would recommend PPG to anyone looking to get quality mental health care.

Mar 31, 2018

FAX machine does not work. Voicemail messages are never returned. Workers behave as if they could not care less if there are people waiting or calling. Folks do not return telephone calls. Doctors stare at the computer screen and do not look patients in the eyes.

Feb 17, 2018

No waiting time. Prompt attention.

Feb 14, 2018

Linda (psych) was really great. I've been through a lot of psychs and psych offices, but Progeny has come a long way since my first time here in 2016, but still leaves a lot of progress. I walked in a couple minutes early, but the receptionist was too busy laughing and talking with a co-worker to actually notice me. One of the people in the back (on headset) saw me, barely acknowledged my existence then went back to whatever she was doing. It took a while before someone even said something to me. I've been in a couple years ago, but since its been so long I had to redo paperwork. which is fine. I had a question about payment and such, but the receptionist was helping someone else. The psych came out to greet me, and that was a huge thing. Not having to wait x amount of time for a psych. Linda took her time with getting to know me and the medication I took. never felt rushed. It was a lot better than the old psych I had. We shall see how this goes. So far, I've only heard good things about Linda

Feb 14, 2018

My provider, Phuong Tran, N.P. is the reason for my five star review. I was overwhelmed when I was seeking a provider. He listened. With the interventions and treatment plan provided, I am finding my way back to ‘me’ in all aspects of life. Thank you.

Feb 13, 2018

Dr. Phuong Tran has absolutely shattered the mold for me when it comes to the Psychiatric field or any medical field for that matter really. I had gone through several before so I know first hand that switching is not easy. In the past for me, they all had the same mentality which is: keep you on the same meds, charging an arm and a leg per visit and never caring enough to come up with a regimen that actually worked. This was and is the complete opposite of Dr. Phuong Tran. He immediately, from the moment I walked in the door treated me like an actual human and respect. He is so easy to talk and relate with that I thought it was too good to be true. He instantly took me off my outdated meds and put me on new innovative ones, a real program for total success. I improved leaps and bounds instantly after being under his care. Both my personal and professional life had dramatically changed for the better. I'm happy to report that this is still very much the case today. I look forward to all my next visits (imagine that) and he honestly, truly cares for you and you're well being. Dr. Phuong Tran has been a huge part of where I am today in my life and I truthfully cannot thank him enough. I will never change nor go to another Psychiatrist for the rest of my life- Ronnie T.

Feb 12, 2018

The admin staff is really unresponsive. I call trying to cancel or reschedule appointments. Often times, the lines are busy or they never return my calls. When I finally reach someone, they simply say no one was able to get to the phone messages that day. I ask for them to email receipts, and they say they don't have a scanner! They say they have no stamps to mail me statements! Only fax... who uses fax these days anymore? I think you better get these ladies some stamps please...

Feb 12, 2018

I love my Dr and have sent people to him! Dr Tram Phong. 🙏

Jan 17, 2018

I like my current psychiatrist now, the only real downside to this place is the office. At least you don't have to deal with them for more than five minutes, they're pretty rude and disorganized

Dec 10, 2017

I like how ur not sitting in the waiting room for a long time. That they see u at ur appt. Time

Dec 6, 2017

Rude incompetent receptionist; Excellent, patient, and caring psychiatrists.

Dec 6, 2017

Jesse is t/ best! 5 stars across t/ board.

Oct 6, 2017

Dr. P. Tran is wonderful; an empathetic listener, Mariella at the Reception is "receptive" in her abilities to assist your visit.

Oct 5, 2017

Since 2014, I have been treated by the best psychiatrist and staff at PROGENY Psychiatric Group (PPG) located in Irvine. Dr. Salo, is knowledgeable, kind and a patient listener. I do not believe I could move or consider leaving Dr. Salo as the quality level of mental health care has exceeded previous private practice psychiatrist experiences. Dr. Salo has provided treatment as my most trusted psychiatrist to date and he keenly understands both my complex emotions and issues since a car accident caused TBI issues after brain surgery. His staff, Mariella and Brenda, have also helped me by contacting the doctor if urgent and have diligently and professionally handled my matters in an expeditious manner while maintaining accurate records upon request. I very much enjoy PPG and know pleased to be a patient. They are a winning team!

Sep 1, 2017

I get excellent care wirh personal service. They're not just handing out pills. They care about you.

Aug 29, 2017

Person they make it appointment she doesn't know what's going on ,one of them she is very rude

Aug 29, 2017

Can you have the dr that i last saw email me like she saod she would please with referrals for couple counseling and i also needed to ask her how often i should see her

Aug 7, 2017

Skways a line yo check in and make follow up appt.Billing department always billing wrong Insurance .

Jul 28, 2017

I LOVE Dr. Phuong. He has be so incredible in my road to recovery.

Jul 27, 2017

Great staff, great service.

Jul 27, 2017

Front office is on top of things, and that makes more of my time and energy to spend on my appt/therapy. Great job!

Jul 11, 2017

The Progeny staff is always approachable and professional, some more personable or warmer than others, and Justin Goldman is a very empathetic and sympathetic therapist--a great listener.

Jul 5, 2017

I am pleased with the service I have been given from Dr. Jessie Goodman.

Jun 30, 2017

Office is very calm and clean. Wait time is no longer then 10mins. Thank you for the kindness.

Jun 24, 2017

I am very blessed to have Justin as my therapist. He is very mellow and I am at ease with him which makes it easy to talk to him. He is wise and insightful.

Jun 21, 2017

First doctors to prescribe medications that control depression

Jun 21, 2017

Doctors that listen and take the time to practice good mental healthcare and provide whats best for the patient and not what is good for the insurance.

Jun 12, 2017

Always welcoming , farhad is awesome with my daughter that has ADHD

May 17, 2017

Dr. Phuong Tran has been phenomenal throughout and is a prime example of providing the "customer care intangible"; Satisfaction, Attentiveness, Flow, Helpfulness, Sensitivity, Empathy, Tone, Attitude, Knowledge, Understanding, Tact and Guidance. Thank You Sir!

May 12, 2017

The front office staff is helpful. The providers care about you wholistically not just giving out meds.

May 8, 2017

Doctor was very understanding of my condition.

May 8, 2017

Great visit and great knowledgeable people!!

May 8, 2017

Dear Progeny Psychiatric Group, I am writing this letter as a humble note of appreciation for the outstanding customer service provided by the team at the front desk who make Progeny Psychiatric Group number one that I look forward to come back every time. Also, please accept my gratitude towards Mr. Tran Phuong who always provides outstanding customer care and efficient service each and every time. Thank you! Keep up the good work. God Bless

May 3, 2017

Overall I like your staff. The improvement I would encourage is that front desk staff could be more courteous and quick to greet you as you check in. Also they need a mirror they can look into so they know when they are smiling. The look from all of them says "why are you here? Do i know you? Should I be concerned for you?" They dont smile really at all. It would be helpful to put the names of the staff on the doors for Justin Goldman.

May 2, 2017

All the staff really seem to care and work hard all the time. Justin Goldman in particular is an awesome therapist and good dude! Personable, kind, positive.

Mar 28, 2017