Porter Square Eye Associates, Inc

Dr. Crystal Klaahsen

Star Star Star Star Star 422 Reviews

<<

Reviews

StarStarStarStarStar Fast, wonderful, and stress free —    (Patient since 2019)

Fast, wonderful, and stress free


StarStarStarStarStar Great people to work with —    (Patient since 2014)

Great people to work with


StarStarStarStarStar  —    (Patient since 2012)

I trust Dr. Klaahsen's eye examinations. I also appreciate the friendliness of the staff when buying my eyeglasses or adjusting them.


StarStarStarStarStar All-around super helpful clinical and office st... —    (Patient since 2019)

All-around super helpful clinical and office staff.


StarStarStarStarStar The entire team's professional standards —    (Patient since 2011)

The entire team at General Optical maintain high professional standards and are courteous and kind. I feel that they really care for my eye health and my overall satisfaction.


StarStarStarStarStar Very good service and high clinical quality. —    (Patient since 2012)

Very good service and high clinical quality.


StarStarStarStarStar Thank you for being so available and responsive... —    (Patient since 2012)

Thank you for being so available and responsive!


StarStarStarStarStar More than just a shop full of glasses —    (Patient since 2018)

I have been going to General Optical for more than two decades now (!) for my glasses. In the last five, I've taken advantage of doing eye examples with Dr. Klaahsen and she, like everyone else there, is wonderful. If you care about your eyes and want quality, stylish, medically informed solutions, this is the place to go. Not some crappy franchise mall store employing teenagers, every person is informed, conscientious and concerned about your eye health.


StarStarStarStarStar General Optical, simply put, is the best. —    (Patient since 2019)

General Optical, simply put, is the best. I tell anyone that will listen to me to go there. In the past, when I broke my glasses they were super helpful and went above and beyond to get me replacement frames! Recently, I went in for an eye exam during Covid-19 and everything was cleaned and sanitized for me.


StarStarStarStarStar Everything was handled excellently. From the p... —    (Patient since 2020)

Everything was handled excellently. From the precautions to have a sanitized environment to the professionalism of the entire staff.


StarStarStarStarStar Dr. K and her staff are wonderful. Kind, knowle... —    (Patient since 2017)

Dr. K and her staff are wonderful. Kind, knowledgeable, safe - for both me and my daughter.


StarStarStarStarStar Excellent service! —    (Patient since 2012)

I have been getting my glasses and refractions from General Optical for years. They are very personable and I am always pleased with the quality of services and glasses that I choose. i felt very comfortable with my visit as they sanitized everything and only scheduled one person at a time. I highly recommend!


StarStarStarStarStar Amazing staff, quick turnaround, and friendly opto —    (Patient since 2020)

The staff is amazing. AMAZING. They are professional, kind, and have common sense safety measures for Covid-19 down to a tee. The staff knew more about the insurance that I had than I did and explained all of my options, then helped me pick out a pair of glasses that I love and were ready within 24 hours (!!). Dr Klaahsen is awesome and friendly.


StarStarStarStarStar Excellent eye doctor  —    (Patient since 2019)

If you're looking for friendly, efficient, and high quality service, look no further than Dr. Khlaasen and the rest of the team at General Optical Co. I recently had my second annual eye exam and contact lens fitting with Dr. Khlaasen, and I will happily continue to trust her with my eye care.


StarStarStarStarStar Long time satisfied client  —    (Patient since 2015)

I have been a client of General Optical for over 20 years and would not want go anywhere else for my eye care.


StarStarStarStarStar Big fan. —    (Patient since 2015)

I’ve already referred friends and family to General Optical. It’s a nice, local operation with a very helpful/friendly staff.


StarStarStarStarStar Great practice,Dr Klaahsen is excellent! —    (Patient since 2017)

Great practice, very clean, Dr Klaahsen is excellent, the Optical Shop has great selection of frames and the staff are very good at fitting. Love them all!


StarStarStarStarStar I found your place changed to fit Governor Bake... —    (Patient since 2015)

I found your place changed to fit Governor Baker's recommendations, but still comfortable and familiar.


StarStarStarStarStar Highly recommended  —    (Patient since 2017)

Friendly and helpful staff. Always a pleasant experience. Willing to go out of their the way to figure out confusing insurance.


StarStarStarStarStar Dr. Klasshsen was, as always, efficient, thorou... —    (Patient since 2011)

Dr. Klasshsen was, as always, efficient, thorough, and clear in her explanations. I have complete confidence in her skills and in her thoughtful insights.


StarStarStarStarStar I was impressed at how thorough my eye exam was... —    (Patient since 2020)

I was impressed at how thorough my eye exam was and how much time everyone took with me. I have often felt rushed through eye exams in the past and I was so happy for Dr. Klaahsen to take her time and ensure I felt satisfied with the exam.


StarStarStarStarStar Dr. K is friendly, professional, efficient - al... —    (Patient since 2018)

Dr. K is friendly, professional, efficient - all makes for a thorough visit and feeling very well cared for and diagnosed. Staff is accommodating and caring as well, and helpful finding and fitting the right glasses. I highly recommend General Optical!


StarStarStarStarStar The dr is awesome and makes you feel very comfo... —    (Patient since 2016)

The dr is awesome and makes you feel very comfortable.


StarStarStarStarStar I really like the doctor and all the staff. Fri... —    (Patient since 2015)

I really like the doctor and all the staff. Friendly, efficient, very competent. The set up for entering, for the consultation and the exit were very well organized.


StarStarStarStarStar Financial Officer —    (Patient since 2011)

Dr. Klaahsen and her staff are professional and caring people. I know that I am getting the best service possible.


StarStarStarStarStar  —    (Patient since 2012)

General Optical provides a courteous, and helpful environment taking into consideration the needs and sometimes eccentric wishes if it's customers. Dr. Klhassen is thorough and caring in dealing with customers concerns. I know my eyes are being well cared for by all at Genral Optical Co.


StarStarStarStarStar Everyone is so pleasant and inviting! I really... —    (Patient since 2020)

Everyone is so pleasant and inviting! I really appreciate the atmosphere and the service I get there.


StarStarStarStarStar Dr K is everything you want in your optometrist. —    (Patient since 2020)

Convenient location, friendly and competent staff and most of all Dr. Klaahsen. She is great. All that you want in your optometrist. The contacts are giving me great vision and the single vision glasses are a great improvement over the prescription I got from a different optometrist 3 months ago.


StarStarStarStarStar General Optical is the best for everything -- s... —    (Patient since 2013)

General Optical is the best for everything -- service, glasses, professional help of all kinds.


StarStarStarStarStar Friendly, professional, highly recommended  —    (Patient since 2020)

Every person I interacted with at the office was friendly and helpful. Dr. Klaahsen answered all of my questions in a way that was both interesting and easy to understand.


StarStarStarStarStar I and my family have been coming to GO for a lo... —    (Patient since 2011)

I and my family have been coming to GO for a long time; appreciate the expertise of staff, always helpful and patient with us as clients; that you are always encouraged to return for service to your glasses at no charge is certainly a nice benefit. It may be a bit pricy, but well wort h it.


StarStarStarStarStar I liked everything about General Optical.  —    (Patient since 2012)

I liked everything about General Optical. Excellent service delivered by people who are not just knowledgeable, but who are fun and friendly too.


StarStarStarStarStar The doctor is knowledgeable and caring. The ret... —    (Patient since 2017)

The doctor is knowledgeable and caring. The retail staff are experienced and helpful. Very happy coming here for all my eye-related needs.


StarStarStarStarStar General Optical Co. is a fantastic place. Super... —    (Patient since 2016)

General Optical Co. is a fantastic place. Super friendly and efficient. I love it there and highly recommend it if you need an eye exam.


StarStarStarStarStar Always a great exam here! —    (Patient since 2016)

Always a great exam here!


StarStarStarStarStar The staff was very helpful and listening to my ... —    (Patient since 2014)

The staff was very helpful and listening to my issues.. the one family environment makes it easier to be treated by the doctor and her understanding is very helpful and her knowledge gives me power to understand.


StarStarStarStarStar Great service. Prompt, friendly, high quality,... —    (Patient since 2018)

Great service. Prompt, friendly, high quality, good selection of frames.


StarStarStarStarStar Good listening, excellent follow-up. Will follo... —    (Patient since 2012)

Good listening, excellent follow-up. Will follow-up until customer is satisfied.


StarStarStarStarStar I have been a very, very happy and satisfied cu... —    (Patient since 2014)

I have been a very, very happy and satisfied customer for years. The staff is always helpful, very knowledgeable, and professional. They know your eyes !


StarStarStarStarStar My visits to General Optical are always great! ... —    (Patient since 2016)

My visits to General Optical are always great! This is by far the best experrience I have ever had with eye glasses, contacts and eye exams. Dr. Klaussen is amazing. She is very good at getting the right prescription and also being so clear about cost. I highly recommend this wonderful establishment!!!!


StarStarStarStarStar  —    (Patient since 2014)

Always the best at all you do!


StarStarStarStarStar Regular patient and customer; always excellent... —    (Patient since 2016)

Regular patient and customer; always excellent care and attentive service. Highly recommended


StarStarStarStarStar The best! Been going there for years and am ver... —    (Patient since 2012)

The best! Been going there for years and am very well taken care of.


StarStarStarStarStar Excellent Office —    (Patient since 2020)

Had an excellent appointment - the exam was efficient and thorough and the assistance of everyone on staff was amazing!


StarStarStarStarStar I find the service and atmosphere at General Op... —    (Patient since 2020)

I find the service and atmosphere at General Optical to be superb.


StarStarStarStarStar Great service, friendly people, free parking an... —    (Patient since 2015)

Great service, friendly people, free parking and wonderful styles to choose from.


StarStarStarStarStar Caring supportive service! —    (Patient since 2019)

Caring supportive service!


StarStarStarStarStar best eye exam with a wonderful Dr —    (Patient since 2012)

The best eye exam in a great environment with a wonderful Dr. Overall awesome experience EVERY time


StarStarStarStarStar Chose to return there as self pay patient even ... —    (Patient since 2014)

Chose to return there as self pay patient even though current insurance isn't taken there. Have always had good experiences.


StarStarStarStarStar Wonderful, friendly team! —    (Patient since 2019)

Great office. The man who checked me in was very friendly and helpful. I had a pair of glasses that broke, and he was able to pop the prescription lenses into the new frames I brought with me to the appointment free of charge! The doctor was great and very casual. She gave me a five-day daily contact lens trial, which has been working great so far. The woman who took scans of my eyes was so friendly and even wished me a happy birthday (yes I booked an eye doctor appointment on my birthday). I will definitely be back to this location!


StarStarStarStarStar Dr. Klaahsen and her team are best-in-class! I ... —    (Patient since 2017)

Dr. Klaahsen and her team are best-in-class! I switched to General Optical Co. after moving to the Boston area and my vision has continued to improve each year. In addition to the great care I receive, I am always impressed with how efficient and quick my appointments are.


StarStarStarStarStar Always a positive exper —    (Patient since 2010)

Always a positive experience


StarStarStarStarStar Everyone is always friendly, flexible and warm.... —    (Patient since 2012)

Everyone is always friendly, flexible and warm. The staff is knowledgeable and very Professional. Could not go to a better place. Excellent!


StarStarStarStarStar I can’t say enough great things about General o... —    (Patient since 2019)

I can’t say enough great things about General optical Co. The staff is so kind and wonderful to work with, and Dr. Klaahsen is amazing!! She makes you feel at ease and really taken care of. You can tell that everyone who works there really cares!


StarStarStarStarStar Excellent in all ways: I totally trust Dr. Klaa... —    (Patient since 2011)

Excellent in all ways: I totally trust Dr. Klaashen's medical judgement. Diane and everyone else is always helpful. I have recommended to friends who do not live in Cambridge and they travel from Newton, Brookline, etc to come to General Optical.


StarStarStarStarStar General Optical is the ONLY place I will ever g... —    (Patient since 2012)

General Optical is the ONLY place I will ever go for the best quality eye care and customer service. I cannot say enough about the entire staff and their selection of eyewear is pretty fabulous too!


StarStarStarStarStar As always everyone is proficient and helpful —    (Patient since 2011)

As always everyone is proficient and helpful


StarStarStarStarStar Friendly and competent, what more do you want?  —    (Patient since 2016)

Friendly and competent, what more do you want? Never have to wait. excellent personal attention.


StarStarStarStarStar Dr. Klaahsen and staff are extremely friendly. ... —    (Patient since 2018)

Dr. Klaahsen and staff are extremely friendly. I always enjoy going in for my annual eye exam. They make the whole process easy and efficient and pleasant. So pleasant that I wish eye exams had to happen more often so I could spend more time in their enjoyable presence!


StarStarStarStarStar Eye problem- saw me immediately  —    (Patient since 2012)

Once again an awesome experience. I wouldn’t go anywhere else


StarStarStarStarStar Kind office and great doctor!  —    (Patient since 2019)

Kind office and great doctor!


StarStarStarStarStar My visits this week —    (Patient since 2019)

After excellent service from Wes Wednesday, I just walked in Friday morning because I couldn't get a contact off my eye Thursday night. I'd never worn them before this week. Diane gave me all the time and support I needed - which was substantial, she was patient and demanding, and I left convinced I wouldn't repeat last night's problem tonight.


StarStarStarStarStar Dr. Klaahsen is an excellent doctor. She is tho... —    (Patient since 2014)

Dr. Klaahsen is an excellent doctor. She is thorough in her eye exams and takes all the time a patient needs to have his or her questions answered. And the entire staff at General Optical is helpful, knowledgeable, and great to work with!


StarStarStarStarStar Dr. Klaashen is thorough and easy to work with.... —    (Patient since 2011)

Dr. Klaashen is thorough and easy to work with.


StarStarStarStarStar General Optical is the absolute best place for ... —    (Patient since 2012)

General Optical is the absolute best place for eye care and frames. Their customer service is beyond compare! I have been a patient and customer for over 30 years and wouldn't go anywhere else.


StarStarStarStarStar Excellent service! —    (Patient since 2019)

I highly recommend General Optical. Everyone there was friendly and competent. The receptionist was very personable. The doctor's assistant and the doctor explained all the tests they gave me and made me feel very comfortable. The eye doctor gave me a very thorough explanation of my test results and a helpful description of what to expect for my eyes in the future. The eyeglasses staff person patiently helped me choose a pair of new glasses. I give them all a grade of A+.


StarStarStarStarStar Excellent ability to do anything that has to be... —    (Patient since 2014)

Excellent ability to do anything that has to be done.


StarStarStarStarStar Very professional, personal service. —    (Patient since 2011)

Very professional, personal service. Excellent attention to eye health issues, and ample time and care taken to get an accurate refraction.


StarStarStarStarStar Got in and out very quickly, all staff were ver... —    (Patient since 2019)

Got in and out very quickly, all staff were very nice and helpful. Will definitely continue scheduling all my eye appointments here!


StarStarStarStarStar Great Staff and Doctor who listens —    (Patient since 2016)

Very happy with my decision to switch to General Optical for my vision care. Entire staff is great. Dr. Klaahsen in particular helped me identify my specific vision issues the first time and got me into a prescription that fit my needs and condition. Prior doctors had over-prescriped causing my vision to get worse and also giving me a prescription that was never correct and gave me headaches after long usage, endured this through several doctors for 10+ years. Extremely descriptive when I asked questions and listened to my needs. Was referred for Lasik as I was a good candidate and that was a great decision. Prescription and non-prescription glasses seemed a little more expensive thought General Optical than other places, but they were more high quality and stood up to heavier use. Even if still slighty more expensive, happy to pay for it for a really good local business.


StarStarStarStarStar Fantastic optician. Staff is also very friendly... —    (Patient since 2019)

Fantastic optician. Staff is also very friendly. Having contacts in stock is a huge win.


StarStarStarStarStar Outstanding, personalized service. —    (Patient since 2019)

Outstanding, personalized service.


StarStarStarStarNo Star Great service for routine eye checkup. The prin... —    (Patient since 2019)

Great service for routine eye checkup. The principal doctor was on vacation so I was checked by a visiting doctor. She was extremely nice and friendly. Carefully checked my eyes for a long time and explained the situation in details. My only criticism is that their eyeglass frames are expensive and nothing could be found which could be totally covered by my VSP insurance. They should have cheaper frames as well.


StarStarStarStarStar I always get first rate service at General Opti... —    (Patient since 2011)

I always get first rate service at General Optical and am glad to have them care for my eyes.


StarStarStarStarStar Excellence and Professionalism! —    (Patient since 2019)

Everything about General Optical is excellent! The office is clean, inviting and comfortable. The staff is attentive, welcoming, and expedient. Dr. Klaahsen is exceptional in that she is an expert but also a friendly physician. She took the time to listen to my concerns, do an extensive exam, and provide a wonderful plan to help me establish the best treatment and care for my vision going forth. I am happy that I found her and the staff and appreciative of the eye care at General Optical! If you're looking for a more local and expert provider, Dr. Klaahsen and her team are for you.


StarStarStarNo StarNo Star Dr. Klaahsen was very responsive and profession... —    (Patient since 2019)

Dr. Klaahsen was very responsive and professional, and she addressed all of my concerns. However, her assistant unfortunately made me very uncomfortable and was not professional or respectful. I had a terrible interaction via phone when trying to verify my insurance and get records sent from a previous provider, and this assistant was extremely rude and acted like I was supposed to know all their office procedures (well, gee -- of course I should know that if my insurance doesn't cover a visit in network, you will call me the day before!). Sorry, but I like to plan ahead. When I went for my appointment, this assistant was also very unkind and interrupted me when I tried to explain why I'd been hoping to get my previous records sent over (which she never helped me acquire). Instead of explaining how we might do this, she wanted to rub in my face that I didn't know the proper process for this. And I guess I never will! It kind of soured the whole experience for me, so I probably won't come back even though I liked the optometrist herself. Maybe she needs a better assistant.


StarStarStarStarStar service, consideration and capability  —    (Patient since 2012)

Great service, consideration and capability - the optometrist, the front staff that help with glasses selection and even the person that answers the phone and nicely squeezed me in


StarStarStarStarStar Efficient and friendly, a relaxed experience. —    (Patient since 2019)

Efficient and friendly, a relaxed experience.


StarStarStarStarStar Wonderful experience! Highly recommend. —    (Patient since 2014)

Wonderful experience! Quick and easy to make an appointment online or by phone. Handled insurance stuff for me very conveniently. Efficient, thorough exam with warm staff. Dr. Klaahsen is expert and patient and kind. Highly recommend!


StarStarStarStarStar Best in the area. Fantastic service —    (Patient since 2015)

I love going to this doctor. She is the best in the area. She always have my best interest at heart and take care with each appointment to address any concerns I have. The office staff is friendly, kind and pays attention to detail. They call with a follow up every time I book my appointment to make sure I will have everything I need and to confirm the time and day.


StarStarStarStarStar Father —    (Patient since 2011)

I appreciate the continued friendliness of the office. Each employee seems happy and professional, and it is a small company with a solid community reputation. I've been a customer for over 15 years. I also appreciate that the doctor stays up-to-date with technological advances.


StarStarStarStarStar warm,caring, capable, knowledgeable, profession... —    (Patient since 2017)

warm,caring, capable, knowledgeable, professional


StarStarStarStarStar Felt completely cared for —    (Patient since 2012)

Felt completely cared for


StarStarStarStarStar A long time fan of General Optical —    (Patient since 2017)

I've been going to General Optical for at least 20 years. With a new owner, it is still great, with attentive and helpful service. Very professional, flexible, and thorough. Inspires confidence. After my appointment yesterday, I even referred someone else!


StarStarStarStarStar Great Eye Care Professionals —    (Patient since 2016)

Competent, professional and courteous staff. I trust my eye health with General Optical's care.


StarStarStarStarStar Amazing doctor.. everything you could want, gre... —    (Patient since 2018)

Amazing doctor.. everything you could want, great doctor, good communicator .. Friendly and knowledgable


StarStarStarStarNo Star Great Experience at General Optical —    (Patient since 2019)

I had a great experience at general optical. Dr. Klaahsen was very knowledgeable and very professional. I went in for an eye exam thinking I had allergies irritating my eyes and she diagnosed and treated an eye infection. She was conscious of my budgetary constraints when prescribing antibiotics, which I appreciated. She had the option to prescribe a more expensive brand, but she spent about ten minutes researching the best most cost-effective option. When I was traveling and trying out my new contacts for the first time, she gave me her personal number to call in case the eye infection returned while I was on my trip. The staff in the office are very friendly and helpful, and sent me emailed copies of my prescriptions and receipts. My only complaint is that they did not seem as knowledgeable about what the appointment would cost. I called ahead of time, told them my insurance provider, and specifically asked whether contacts and glasses would be charged as separate eye exams. I was assured that it is one prescription for both, and that since my insurance covered my eye exam I would not be charged extra for contacts. When I got my eye exam two weeks later, the glasses prescription was covered but the contacts exam ended up being an additional $80. It would have been nice if the front desk person that I had spoken to on the phone had been able to provide me with the accurate cost estimate, but overall I am very happy with my experience.


StarStarStarStarStar Wonderful people - professional and supportive.... —    (Patient since 2017)

Wonderful people - professional and supportive. Website a bit awkward to use. I wanted to confirm my appointment and was told the office was closed because of a public holiday that had happened 2 weeks earlier. Also difficult to interact with the website - and to find a number to call the office directly - rather than to do the awkward on-line booking process.


StarStarStarStarNo Star The quality of the services were excellent, the... —    (Patient since 2019)

The quality of the services were excellent, the exams, straightening my frames, etc. I missed the warmth and connection by the staff that existed when Ron and Leslie owned the company. I found the doctor to be a bit overbearing.


StarStarStarStarStar Friendly, competent service. All questions ans... —    (Patient since 2010)

Friendly, competent service. All questions answered. Excellent service always.


StarStarStarStarStar Quality and convenience!  —    (Patient since 2019)

Quality and convenience! I loved being able to book an appointment online and appreciated the care and efficiency of the team.


StarStarStarStarStar  —    (Patient since 2017)

I was recommended to General Optical by a colleague when I moved to MA. I’m always happy with the quick, courteous service and very friendly staff. I spent a long time choosing glasses on my last visit and never felt rushed.


StarStarStarStarNo Star Great doctor, disorganized office —    (Patient since 2019)

Wonderfully knowledgeable, pleasant, and fun doctor! The paperwork handling of the office could use some improvement. They had me sign that I had received their HIPPA practice statement without actually receiving that statement and when I pointed out that I can't technically sign it, they said that if they didn't start with the pre-tests, I may not get to be seen that day. Really bizarre given that it's just a piece of paper they have to hand to me. And the second unpleasant surprise was that they didn't accept EyeMed insurance for glasses, just for contacts. I wasn't informed of that when I called to check whether they accepted EyeMed.


StarStarStarStarStar If you're looking for a full service eye doctor... —    (Patient since 2011)

If you're looking for a full service eye doctor General Optical is the place, the staff is excellent and the glasses choices are outstanding.


StarStarStarStarStar The staff and Dr. Crystal Klaaheen at General O... —    (Patient since 2015)

The staff and Dr. Crystal Klaaheen at General Optical are fine people, knowledgable and ready to help. I recommend them warmly.


StarStarStarStarStar Dr. Klaahsen is an excellent optometrist —    (Patient since 2019)

Dr. Klaahsen is an excellent optometrist, and the General Optical office is an excellently-run shop. I was able to make an appointment as a new patient seeking an eye exam and contact lens fitting with less than two weeks' notice, having recently moved to the area. Dr. Klaahsen is greatly knowledgeable, and made me feel at ease from the first with her expertise. I didn't feel pressured to opt into any up-sold options, and found the office prices for exams to be very reasonable, and product prices competitive with or better than online shops. I will absolutely be staying with General Optical as my optometrist office, and recommend them to others.


StarStarStarStarStar Fantastic service.  —    (Patient since 2015)

Dr. Klaahsen is a wonderful eye doctor and is always very clear answering questions and explaining the details of the examination with you. The rest of the staff is great helping you to choose and fit the right pair of glasses. I highly recommend them.


StarStarStarStarStar Great service, communicative and helpful. They ... —    (Patient since 2019)

Great service, communicative and helpful. They know what they are doing and their advise was truly appreciated.


StarStarStarStarStar Dr. Klaahsen and the staff are great! —    (Patient since 2015)

Dr. Klaahsen and the staff are great! I've had a few times where I've had eye flare-ups from allergies and Dr. Klaahsen has always helped me even when I don't have an appointment. Her staff are all really nice and helpful.


StarStarStarStarStar Happy Client —    (Patient since 2014)

Dr. Klaahsen and her staff were great. Both took their time to ensure my eye exam went well, and Dr. Klaahsen did an excellent job of going over the results of my scans, explaining how my eyes had changed, and what I could expect from my new prescription. Highly recommended


StarStarStarStarStar Extremely helpful and knowledgeable. —    (Patient since 2014)

Extremely helpful and knowledgeable.


StarStarStarStarStar Always capable and courteous. —    (Patient since 2012)

Always capable and courteous.


StarStarStarStarStar Would definitely reccommend! —    (Patient since 2017)

Staff and Doctor are warm and make you feel comfortable. They are also incredibly efficient. I would definitely recommend them!


StarStarStarStarStar I really enjoy the team at General Optical. I m... —    (Patient since 2017)

I really enjoy the team at General Optical. I moved out of the area and I still come back to Porter Square for my eye exams. They are all very friendly and helpful, as well as personable. Dr. Klaahsen takes her time and isn't just rushing through to get to the next patient. I feel like I can talk to her and ask questions if I need to.


StarStarStarStarStar The entire staff and Dr. Klaussen offer great a... —    (Patient since 2010)

The entire staff and Dr. Klaussen offer great and friendly service. They are each very professional and knowledgeable in their expertise.


StarStarStarStarStar Great People —    (Patient since 2019)

Absolutely great experience. Everyone was friendly, welcoming and knowledgable. Would definitely recommend and come back again!


StarStarStarStarStar Really enjoyed my visit! —    (Patient since 2019)

Really enjoyed my visit. Staff was very professional and helpful. Dr. Klaahsen was very knowledgeable and explained everything well. Office is small but was super convenient to my house and seemed to have all the latest technology. Will definitely return in the future!


StarStarStarStarStar The place to go —    (Patient since 2019)

Very friendly staff. You feel very welcomed when you enter their office for the first time. Attentive to one's concerns. Would recommend.


StarStarStarStarStar General Optical in Cambridge, MA is THE place t... —    (Patient since 2013)

General Optical in Cambridge, MA is THE place to go for eyeglasses and Optometrist exams. I've been going there for years and have never been dissatisfied. New lenses always come back from their lab in A-OK condition; never have had to get them re-done like at some places I hear about. I pop in every once in a while to have my glasses adjusted because I'm rough with them and they can get a little bent or stretched. They always fix me up immediately, with a smile.


StarStarStarStarStar Always pleased with a General Optical —    (Patient since 2012)

I have gotten glasses at General Optical for almost 20 years. They have a great selection of frames and excellent customer service.


StarStarStarStarStar Great place —    (Patient since 2017)

Both the adults and kids in our family go here and they are great. Very helpful with the medical side, choosing frames, and dealing with insurance. Highly recommended.


StarStarStarStarStar Caring and informative staff. —    (Patient since 2015)

Caring and informative staff.


StarStarStarStarStar Always a positive experience- professional and ... —    (Patient since 2015)

Always a positive experience- professional and friendly.


StarStarStarStarStar The entire staff is very welcoming, professiona... —    (Patient since 2014)

The entire staff is very welcoming, professional, knowledgeable and helpful. I've been a satisfied customer for 13 years.


StarStarStarNo StarNo Star The staff are amazing friendly and helpful it's... —    (Patient since 2014)

The staff are amazing friendly and helpful it's always a pleasure seeing the staff .


StarStarStarStarStar I love Dr. Klaahsen and the staff is super frie... —    (Patient since 2013)

I love Dr. Klaahsen and the staff is super friendly :)


StarStarStarStarStar Dr. Klaahsen is the best. So personable and goo... —    (Patient since 2013)

Dr. Klaahsen is the best. So personable and good at her job. Always a pleasure to get an eye exam!


StarStarStarStarStar General Optical is the only place i will ever g... —    (Patient since 2012)

General Optical is the only place i will ever go for eye exams, excellent service, frames, and all around outstanding care. The best of the best!!


StarStarStarStarStar Accessible friendly optometrist —    (Patient since 2015)

It has been very easy to talk to the doctor on the phone and she is very thorough making sure to get issues fixed.


StarStarStarStarStar I would not buy eyeglasses and have my eyes exa... —    (Patient since 2012)

I would not buy eyeglasses and have my eyes examined anywhere else!!!!


StarStarStarStarNo Star The staff at General Optical is personable, kno... —    (Patient since 2014)

The staff at General Optical is personable, knowledgeable and helpful. Appointments are timely and clear. Appreciate that Crystal is mentoring new optometrists.


StarStarStarStarStar Would recommend to a friend  —    (Patient since 2019)

Had a lovely time. Everyone was very nice and professional.


StarStarStarStarStar Awesome as always —    (Patient since 2012)

Awesome as always. Doc was superb and saw my wife ad hoc when she needed it.


StarStarStarStarStar The exams went very well, pleasant and professi... —    (Patient since 2017)

The exams went very well, pleasant and professional however when it was time to pick out glasses the front desk lady had a stick up her butt.


StarStarStarStarStar Great —    (Patient since 2013)

As in the past I got super attention, very personal and professional care..


StarStarStarStarStar  —    (Patient since 2019)

Very happy with quality of service


StarStarStarStarStar Great service, I loved that they had all of the... —    (Patient since 2019)

Great service, I loved that they had all of these new non-invasive machines so I was super comfortable!


StarStarStarStarStar Friendly, professional staff  —    (Patient since 2019)

I found everyone that I interacted with at General Optical near Porter Square to be friendly, helpful, and knowledgeable. This included the front desk staff and the optometrist. They took the time to give me a thorough eye exam while being respectful of my time that I had to get back to work. I will definitely return!


StarStarStarStarStar  —    (Patient since 2019)

Very long wait time, that is my only complaint.


StarStarStarStarStar Loved my talk with the Dr. and she told me wher... —    (Patient since 2019)

Loved my talk with the Dr. and she told me where l was coming from just mere looking at the layers on my eyes this l liked so much.


StarStarStarStarStar I can't say enough good things about Dr. Klaahs... —    (Patient since 2011)

I can't say enough good things about Dr. Klaahsen. She has helped me so much through the past several years, including one eye emergency that she came in on an off day just to see me. LOVE this practice!


StarStarStarStarStar Friendly, knowledgeable, great service! —    (Patient since 2013)

Friendly, knowledgeable, great service!


StarStarStarStarStar Best visit and service I have ever received for... —    (Patient since 2018)

Best visit and service I have ever received for my eye car, from scheduling, to the appointment with the wonderful Dr., to the billing team (Carlene!). I have visited for eye issues and contact appointment/ordering. Highly recommend!


StarStarStarStarStar Very professional and responsive. Highly recom... —    (Patient since 2011)

Very professional and responsive. Highly recommended.


StarStarStarStarStar Honest advise and professionalism. —    (Patient since 2015)

Honest advise and professionalism.


StarStarStarStarStar Amazing as always! Everyone is so kind and know... —    (Patient since 2017)

Amazing as always! Everyone is so kind and knowledgeable about everything. They have a great selection of glasses also


StarStarStarStarStar Clean, presentable, modern, up to date technolo... —    (Patient since 2019)

Clean, presentable, modern, up to date technology. Friendly staff and the doctor was great, quick and efficient exam. Definitely would recommend to a friend.


StarStarStarStarStar Friendly, knowledgeable, fair! —    (Patient since 2016)

Friendly, knowledgeable, fair!


StarStarStarStarStar Super helpful staff! —    (Patient since 2019)

The staff was very helpful and really helped me find exactly what I was looking for. More importantly, they really helped me figure out exactly what my needs were and didn't try to sell me stuff I didn't need.


StarStarStarStarStar professional, on time, informative —    (Patient since 2012)

professional, on time, informative


StarStarStarStarStar  —    (Patient since 2019)

I moved to the area 2 years ago, but have delayed finding a local eye because I really loved my loved mine. I am so happy to have found General Optical because they are amazing and local! No more traveling on the commuter rail when I have a scratched cornea. I was able to get a Saturday appointment only two weeks after I called! When I arrived for my appointment there was practically no wait to be seen. Eye check felt thorough yet fast. They even sent me home with enough contacts to get me through until my contact order will come in. If you live or work in the Cambridge area, I highly recommend you go to General Optical.


StarStarStarStarStar A good neighborhood service. —    (Patient since 2017)

It was nice to be in a small, quiet place where I felt comfortable. One staff member fit my new frames while I was there and will mail them when finished so I will not have to come back by cab for them. Dr. Klaahsen seemed to do a thorough eye exam.


StarStarStarStarStar I feel taken care of like family —    (Patient since 2012)

I feel taken care of like family


StarStarStarStarStar Dr. Klaahsen and team are incredible - patient ... —    (Patient since 2018)

Dr. Klaahsen and team are incredible - patient and encouraging with my son and warm and caring all at the same time. Appointments are efficient but helpful. We switched from another practice a year ago and would never go back!


StarStarStarStarStar Great experience for a first visit —    (Patient since 2019)

The staff and Dr. Klaahsen were fantastic, very easy first eye visit. Welcoming clean office, nice staff, Dr. Klaahsen was forthcoming with information and happily answered questions. Would absolutely go back.


StarStarStarStarStar Everything was great, the only caveat was that ... —    (Patient since 2012)

Everything was great, the only caveat was that your prices are a bit high, especially the add ones like antiglare coating. For the price of the frame I got from you, I got the entire package including frames, lenses and lens coating at another optician.


StarStarStarStarStar Staff are kind, responsive, knowledgeable and p... —    (Patient since 2017)

Staff are kind, responsive, knowledgeable and personable. Very happy!


StarStarStarStarStar Always a pleasure to visit General Optical. Unp... —    (Patient since 2017)

Always a pleasure to visit General Optical. Unparalleled customer service with a friendly atmosphere.


StarStarStarStarStar everyone was friendly and professional . —    (Patient since 2019)

everyone was friendly and professional and your establishment was very clean and not overwhelming


StarStarStarStarStar Fantastic experience —    (Patient since 2015)

Fantastic experience. Dr. Klaahsen was efficient, professional, and knowledgeable.


StarStarStarStarStar Dr Klaussen takes great care with her clients f... —    (Patient since 2010)

Dr Klaussen takes great care with her clients from the moment you walk in the door. the service is superb and their expertise unparalleled.


StarStarStarStarStar Diane and colleagues make shopping for new glas... —    (Patient since 2013)

Diane and colleagues make shopping for new glasses a pleasure, and having an optometrist on site (Dr Khlaasen) is a wonderful convenience.


StarStarStarStarStar Great care, friendly, trustworthy. —    (Patient since 2012)

Great care, friendly, trustworthy.


StarStarStarStarStar Lucky streak finding a great optometrist continues —    (Patient since 2018)

My good fortune in finding an exceptional optometrist and small optometry practice continued with my first appointment at General Optical where I met Carline, Dr. Klaahsen, and Diane for the first time. I left feeling in good care and among friends -- much like with my previous optometrist who retired recently, cared for my eyesight for 30+ years since I was a kid and whom I'd drive almost an hour to see when I was far from being a kid. I have a feeling my trips will be much shorter in the years to come.


StarStarStarStarStar Very Professional and Responsive —    (Patient since 2011)

Very Professional and Responsive


StarStarStarStarStar Excellent! —    (Patient since 2018)

Everyone at general optical is friendly and helpful!


StarStarStarStarStar Always on timeAlways professional Always frie... —    (Patient since 2012)

Always on time Always professional Always friendly Always does a thorough comprehensive eye exam


StarStarStarStarStar First Visit —    (Patient since 2018)

Dr Klaahsen and her team are extremely knowledgable, efficient, and friendly! She has extraordinary and accessible ways of explaining what she's doing and how eyes work. I also was very impressed by her team's insurance savvy. Glad to be a new patient!


StarStarStarStarStar Toning down the costs ty! —    (Patient since 2018)

It would be extremely helpful if you were to honor the AARP Glasses discount which I was able to use in the purchase of my present pair.


StarStarStarStarStar The BEST Optical Company, Hands Down! —    (Patient since 2014)

For any eye exam and eye wear needs, this place is the BEST! I highly recommend them and cannot imagine a better experience for my exam and glasses-choosing process.


StarStarStarStarStar Knowledgeable and Friendly  —    (Patient since 2017)

Everyone there is knowledgeable and friendly and prompt. I actually enjoy my eye exams.


StarStarStarStarStar  —    (Patient since 2016)

Dr. Klaahsen & team are great! I have been going to General Optical for several years and received care for routine eye exams and new glasses. The office staff is always courteous and welcoming, I have been very pleased with the assistance I received in schedule appointments and selecting/ordering a new pair of glasses. Dr. Klaahsen is wonderful, she is very knowledgeable, thorough and engaging during the exams. I would definitely recommend General Optical!


StarStarStarStarStar I've been going to General Optical for over 10 ... —    (Patient since 2011)

I've been going to General Optical for over 10 years and I love the people who work there - they treat me like an old friend. Crystal is a wonderful optometrist, with some of the most advanced technology for eye exams, and the rest of the staff are professional, patient, and relaxed. I have never been disappointed with the choices they have helped me make. I like them so much I usually stop in to say Hi if I'm in the neighborhood. I recommend them highly!


StarStarStarStarStar Dr. Klaahsen is absolutely amazing!I'm new to ... —    (Patient since 2018)

Dr. Klaahsen is absolutely amazing! I'm new to the area and found her based on location to my home as well as good yelp reviews. I'm so glad I did! She has gone above and beyond for me as a client in getting my contact issue resolved. She's funny, professional, a great listener, and is very knowledgable in the eye field. I would highly recommend her in a heartbeat!


StarStarStarStarStar Fantastic experience —    (Patient since 2018)

The entire staff was friendly, Dr. Klaahsen was personable and immediately put me at ease. I really appreciated her approach-- thorough and informative. When I told her I was would be moving across the country soon, she even offered to follow-up with a referral for a great eye Dr. where I'd be moving. All around, it was a fantastic experience. If I were staying in the area, they'd be my go-to for years to come! Stylish, clean and comfortable office, and there's a parking lot behind the building (which is super convenient for Cambridge).


StarStarStarStarStar Everyone is so friendly and helpful.. —    (Patient since 2011)

Everyone is so friendly and helpful..


StarStarStarStarStar Very efficient use of time. I've been going to ... —    (Patient since 2014)

Very efficient use of time. I've been going to Dr. Klaahsen for approx. 7 years. She has always been efficient in scheduling, on time when I arrive, and informative during appointment.


StarStarStarStarStar Outstanding, warm service! —    (Patient since 2012)

Outstanding, warm service!


StarStarStarStarStar #1 in eye care —    (Patient since 2011)

Dr. Klaussen is the best eye doctor I’ve ever had. I’m confident in her ability to treat me appropriately and to make the right recommendations.


StarStarStarStarStar Timely, Friendly, Skilled Services —    (Patient since 2011)

General Optical provides timely, friendly, skilled services and has been providing high quality services for years. I recommend it highly.


StarStarStarStarStar Very accommodating —    (Patient since 2018)

My husband and I had appointments back and back 10.30 to 11.30 and by mistake my calendar was marked 11 to 12. We had to reschedule his, but they were very accommodating and took him in around 11.45 after seeing the patient next to me. They also have weekend openings which is very convenient for working couple


StarStarStarStarStar Dr. Clausen is wonderful ... thoroudh, caring a... —    (Patient since 2014)

Dr. Clausen is wonderful ... thoroudh, caring and very thoughtful.


StarStarStarStarStar  —    (Patient since 2017)

Both the Doctor and her staff are very friendly and explain things very clearly. She truly cares about her patients.


StarStarStarStarStar I always receive a friendly greeting. When sele... —    (Patient since 2010)

I always receive a friendly greeting. When selecting new frames constructive advice is given about best size and shape . New glasses arrive in a timely fashion .


StarStarStarStarStar The service is excellent.  —    (Patient since 2011)

The service is excellent.


StarStarStarStarStar patient-centered eye care for kids and grownups —    (Patient since 2017)

Dr. Klaahsen is great with kids and grown-ups. Very thorough, knows her stuff, takes an interest in me and my family, and offers practical advice and insights that help me make the most of my eyesight at home at at work.


StarStarStarStarStar professional eye care with excellent service —    (Patient since 2012)

always professional eye care with excellent client service ...


StarStarStarStarStar Friendly staff  —    (Patient since 2018)

On my first visit I found everyone to be very friendly and helpful.


StarStarStarStarStar  —    (Patient since 2017)

We are fortunate to have this wonderful resource in our community. A welcomed blend of grace and competence.


StarStarStarStarStar As alwaysgreat staff, prompt attention! —    (Patient since 2013)

As alwaysgreat staff, prompt attention!


StarStarStarStarStar Dr. Klaahsen is very knowledgeable. —    (Patient since 2012)

Dr. Klaahsen is very knowledgeable. She gave me an appointment the day I called, because something had been in my eye. She was thorough, and so reassuring.


StarStarStarStarStar Terrific attention to customer service and hosp... —    (Patient since 2016)

Terrific attention to customer service and hospitality.


StarStarStarStarStar As always, very professional and knowledgeable.... —    (Patient since 2011)

As always, very professional and knowledgeable.


StarStarStarStarStar Always an excellent experience! —    (Patient since 2016)

Always an excellent experience!


StarStarStarStarStar Thorough, professional examination.  —    (Patient since 2010)

Thorough, professional examination.


StarStarStarStarStar Great doctor; cheerful and competent! —    (Patient since 2017)

Great doctor; cheerful and competent! It is always a great experience with Dr Klaahsen; she knows exactly what she is doing and takes the time to explain everything I need to know about my eyes.


StarStarStarStarStar Friendly staff, prompt service, and excellent d... —    (Patient since 2017)

Friendly staff, prompt service, and excellent doctor - witty, sharp, and instills confidence that she knows what she's doing.


StarStarStarStarStar Kindness and the professionalism —    (Patient since 2011)

I appreciate both the kindness and the professionalism of all staff. It is a place I look forward to visiting.


StarStarStarStarStar Dr. Klaahsen is kind, competent and takes great... —    (Patient since 2014)

Dr. Klaahsen is kind, competent and takes great care of her patients. Anytime I have had an eye issue she has fit me in one the same day.


StarStarStarStarStar Excellent service. Dr. Crystal is very nice and... —    (Patient since 2016)

Excellent service. Dr. Crystal is very nice and caring.


StarStarStarStarStar Great service! Professional and personalized. Y... —    (Patient since 2011)

Great service! Professional and personalized. You always leave knowing that you have gotten the best care.


StarStarStarStarStar Great place, everyone is helpful and doctoring ... —    (Patient since 2018)

Great place, everyone is helpful and doctoring is top notch.


StarStarStarStarStar Very professional staff/Doctor. Excellent selec... —    (Patient since 2012)

Very professional staff/Doctor. Excellent selection of frames and lenses.


StarStarStarStarStar GO is the best —    (Patient since 2011)

I have been a customer at GO for over 30 years and keep going back for its expert, friendly service and top of the line optical wear.


StarStarStarStarStar Everyone is friendly, intelligent, and helpful.... —    (Patient since 2018)

Everyone is friendly, intelligent, and helpful. Highly recommended!


StarStarStarStarStar I had a great first experience at General Optic... —    (Patient since 2018)

I had a great first experience at General Optical. The staff were friendly and courteous. They saw me on time! Dr. Klaahsen was very thorough with the eye exam. They had a great assortment of frames to choose from. Lots of different colors and styles. Overall, I had a terrific experience! Oh, by the way, there is free parking behind the building!


StarStarStarStarStar Super friendly staff! Went in for an eye exam a... —    (Patient since 2018)

Super friendly staff! Went in for an eye exam and the whole process was smooth and easy. Dr. Klaahsen did a great job with the exam. Would definitely recommend.


StarStarStarStarStar Wonderful practice. Dr. K is the best! —    (Patient since 2012)

Wonderful practice. Dr. K is the best!


StarStarStarStarStar I love this place! They are communicative and ... —    (Patient since 2017)

I love this place! They are communicative and really care about providing an excellent customer experience. The staff is friendly and the service spot-on.


StarStarStarStarStar I am always glad to patronize General Optical. ... —    (Patient since 2012)

I am always glad to patronize General Optical. I trust its staff and enjoy their company.


StarStarStarStarStar This is the best office around! I called early... —    (Patient since 2014)

This is the best office around! I called early in the morning on Tuesday complaining of eye pain and they got me in first thing. Great service, friendly people, super helpful.


StarStarStarStarStar Outstanding offices, people, and operation —    (Patient since 2011)

All-around excellent service, everyone very competent and friendly, good coordination with ophthalmologists, especially surgeons, when needed. I've had some bad experiences with others, but have complete trust in both the optometry and optician services here.


StarStarStarStarStar Great service and treatment as usual. New glass... —    (Patient since 2013)

Great service and treatment as usual. New glasses work really well for driving and TV. I think I made a mistake, however, and probably should have gotten bifocals over contact lens instead of just distance correction over contact.


StarStarStarStarStar Staff was courteous & professional. I was quite... —    (Patient since 2018)

Staff was courteous & professional. I was quite satisfied by the service provided.


StarStarStarStarStar Professional, friendly, prompt —    (Patient since 2016)

Professional, friendly, prompt


StarStarStarStarStar General Optical is a local neighborhood treasur... —    (Patient since 2011)

General Optical is a local neighborhood treasure. I wouldn't think of going anywhere else.


StarStarStarStarStar Amazing service. Have been coming here for year... —    (Patient since 2016)

Amazing service. Have been coming here for years. Everyone is super friendly and professional


StarStarStarStarStar Thorough, professional, knowledgeable,helpful  —    (Patient since 2017)

Thorough, professional, knowledgeable,helpful


StarStarStarStarStar Krystal is an excellent practitioner. Easy to ... —    (Patient since 2011)

Krystal is an excellent practitioner. Easy to schedule appointments, excellent front-of-house.


StarStarStarStarStar Excellent service and very kind doctors and rec... —    (Patient since 2018)

Excellent service and very kind doctors and receptionists and pre screening people. It was quick and throughout


StarStarStarStarStar I have been going to General Optical for years.... —    (Patient since 2011)

I have been going to General Optical for years. I would never go anywhere else. Dr. Klaahsen is the best. Professional and extremely knowledgeable.


StarStarStarStarStar First time and will be back… —    (Patient since 2018)

Dr. Klaahsen was a big help. I found her to be eager to try and figure out my prescription problems and the exam was a breeze. She listened to my story and my problems and came up with a list of things I could do to treat my eyes better, both through behaviors as well as through a better understanding of what to look for in a frame and lenses. This was my first visit after trying many different doctors in the area. I'll be back here for my next exam.


StarStarStarStarStar She's the one to pick. —    (Patient since 2012)

You can't do better than Crystal Klaahsen to take care of your vision. She is a pleasure to visit and ultra-skilled at her profession.


StarStarStarStarStar Really great experience with very kind and atte... —    (Patient since 2018)

Really great experience with very kind and attentive staff. The doctor gave such good advice and was super personable but at the same time very efficient


StarStarStarStarStar Very thorough, knowledgeable and efficient. Eve... —    (Patient since 2016)

Very thorough, knowledgeable and efficient. Everyone is very professional.


StarStarStarStarStar A great clinician, staff and shop rolled in one... —    (Patient since 2012)

A great clinician, staff and shop rolled in one!


StarStarStarStarStar Very professional. Spends time and discusses wh... —    (Patient since 2011)

Very professional. Spends time and discusses what she is recommending


StarStarStarStarStar Comfortable space, kind and professional people... —    (Patient since 2017)

Comfortable space, kind and professional people.


StarStarStarStarStar Awesome staff and great selection of frames! Ma... —    (Patient since 2015)

Awesome staff and great selection of frames! Makes spending money...fun!


StarStarStarStarStar We switched to General Optical on recommendatio... —    (Patient since 2018)

We switched to General Optical on recommendation from a family member. Dr. K was fantastic with my son - helping him feel really comfortable with the eye exam and the entire process (even dilating his eyes!) The office staff was very accommodating and friendly.


StarStarStarStarStar Everyone at General Optical seems earnestly to ... —    (Patient since 2018)

Everyone at General Optical seems earnestly to desire to make my glasses work for me, even providing a second exam when I had problems with my vision that I had hoped new glasses would remedy.


StarStarStarStarStar Incredible patience, kindness, and expertise. T... —    (Patient since 2012)

Incredible patience, kindness, and expertise. Thank you so much.


StarStarStarStarNo Star The Doctor is knowledgeable; she and her assist... —    (Patient since 2010)

The Doctor is knowledgeable; she and her assistant greeted me warmly. However, under the new ownership the staff you first see when entering don't even look up from their computers to say hello when you enter. They do not smile or greet you. After 20 years of being a customer, I feel like a stranger in a place that used to feel comfortable and welcoming.


StarStarStarStarStar This is the friendliest and most competent opti... —    (Patient since 2016)

This is the friendliest and most competent opticians I have ever been to. Definitely recommend


StarStarStarStarStar Dr. Klaahsen is great-very knowledgeable, kind ... —    (Patient since 2015)

Dr. Klaahsen is great-very knowledgeable, kind and professional.


StarStarStarStarStar I love General Optical!  —    (Patient since 2012)

I love General Optical! As a 35+ year patient I have only good things to say about Dr. Klaahsen and the entire staff. My eyes thank you and I will never go anywhere else!


StarStarStarStarStar So friendly and helpful! —    (Patient since 2018)

Every person I spoke with here was genuinely so nice and helpful.


StarStarStarStarStar Dr Claahsen and her team provide top quality ca... —    (Patient since 2012)

Dr Claahsen and her team provide top quality care and service.


StarStarStarStarStar I always love seeing the folks at General Optic... —    (Patient since 2016)

I always love seeing the folks at General Optical. They are all super friendly and great at their jobs. I was thrilled to have PRK (Lasik) surgery 6 months ago, and Crystal at General Optical made the whole recovery process incredibly easy throughout my many visits to the office. Such a great crew!


StarStarStarStarStar Seeing —    (Patient since 2013)

Everything is easy, pleasant and effective. The people taking care of you ensure it. You can't really ask for more, but you'll probably get it.


StarStarStarStarStar Your staff are extremely pleasant and helpful, ... —    (Patient since 2015)

Your staff are extremely pleasant and helpful, and your professional service is excellent.


StarStarStarStarStar Fantastic Practice in Cambridge - Highly recommend —    (Patient since 2018)

Very impressed with every staff member here, especially Dr. Klaahsen. She was very thorough with the eye examination and provided me new answers to some of my questions/concerns. The staff was also very patient when I was dealing with insurance issues. I felt welcomed there and even though my appointment was near closing time, I never felt pressured to leave. They also sell contact lenses at a competitive price unlike most practices I have been to in the past and for that I was more than happy buy my year long supply through them. They also were able to cut my new lenses and fit them into my old frames within a day - something that usually takes a week. Bottom Line - I highly recommend this practice to anyone looking in the Greater Boston area


StarStarStarStarNo Star Very friendly & welcoming office —    (Patient since 2018)

Very friendly and welcoming office.


StarStarStarStarStar  —    (Patient since 2011)

Dr. Krause is fantastic: thorough, helpful, explains everything. I trust her judgement completely.


StarStarStarStarStar  —    (Patient since 2011)

Dr. Krause is fantastic: thorough, helpful, explains everything. I trust her judgement completely.


StarStarStarStarStar Appreciate Dr. Klasson. She is always accommoda... —    (Patient since 2012)

Appreciate Dr. Klasson. She is always accommodating and provides good information. Staff is very friendly.


StarStarStarStarNo Star So glad I found General Optical on Yelp! —    (Patient since 2018)

This is my first visit to General Optical. I would recommend it enthusiastically to my friends and neighbors. Dr. Klaahsen did a thorough exam and a glaucoma test. All the staff members were very cordial and professional. They were very helpful with an eye insurance plan I have. The insurer thought they were hosting a game of "20 questions" with few clear answers. In any case, General Optical prevailed and I am looking forward to picking up my glasses and clip-on sunglasses.


StarStarStarStarStar General Optical has always been attentive to my... —    (Patient since 2010)

General Optical has always been attentive to my needs. From the attention to detail from Dr. Klaussen to the helpful staff assisting with eyeglass selection and adjustments, I have always been impressed with the services they provide. They are wonderful part of the North Cambridge community.


StarStarStarStarStar Friendly, Professional, Local vibe —    (Patient since 2018)

Great local vibe and the staff were both friendly and professional, especially considering that I am a new patient. The doctor I saw was extremely helpful in explaining the pros and cons of different contact lenses, and suggested ways that I might improve comfort of lenses overall. I did not feel rushed at any point. The office was also knowledgeable and transparent about which services my insurance would cover, and to what extent, so that my expectations were reasonable and I didn't get blindsided with hidden costs. Overall a wonderful experience, and I would highly recommend others to check these folks out.


StarStarStarStarStar Staff and doctor were very helpful and friendly... —    (Patient since 2017)

Staff and doctor were very helpful and friendly. Makes for a good visit.


StarStarStarStarStar My visit was very professional and quick. Just... —    (Patient since 2018)

My visit was very professional and quick. Just at the time I scheduled which is much appreciated.


StarStarStarStarStar The doctor and staff at General Optical are a w... —    (Patient since 2016)

The doctor and staff at General Optical are a wonderful caring bunch. I highly recommend them.


StarStarStarStarStar All my life I've walked past your store and adm... —    (Patient since 2018)

All my life I've walked past your store and admired the window displays and general "home town" vibe of the place. Well, after many years I needed glasses and was looking forward to supporting my local business and made an appointment with General Optical. Surpassed expectations in every way. People, products and customer service, well done!


StarStarStarStarStar recommended General Optical to two friends who ... —    (Patient since 2010)

recommended General Optical to two friends who both also had excellent experiences. Thank you.


StarStarStarStarStar Convenient, fast, yet thorough —    (Patient since 2018)

I hadn't gotten an eye exam in a decade since living in another state, so I was thrilled to see availability at General Optical close to home. Scheduling was simple, location is central and great for someone walking, driving, or taking the train (though be ready for meter parking if you're not a Cambridge resident). The assistant and doctor were both very quick yet thorough in answering my questions and going through the whole exam. All in all it was a super pleasant experience and I'm glad to have such a good resource close by!


StarStarStarStarStar I have never felt that comfortable dealing with... —    (Patient since 2017)

I have never felt that comfortable dealing with a doctor or a place of business as I did with general optical , everyone is so friendly and nice and very accommodating , I love this place !!


StarStarStarStarStar Kind and lovely office —    (Patient since 2018)

Really pleasant lovely office. After determining that I didn't have great insurance (ugh) they were still able to perform the exam and provide the prescription that I could fill elsewhere. Very thorough in the description of the issues with my eyes. Keep in mind...there is parking in the back!


StarStarStarStarStar Excellent experience —    (Patient since 2018)

Everyone working there was incredibly kind, fun, professional, and clearly enjoyed their work. My appointment ran efficiently, on time, and I still felt I received the appropriate time, care, and attention. I would not hesitate to recommend!


StarStarStarStarStar Great service, extremely thorough and p —    (Patient since 2018)

Great service, extremely thorough and professional


StarStarStarStarStar Excellent service!  —    (Patient since 2011)

Excellent service! I love this place. Dr. Klaahsen is a wonderful optometrist and the staff who work in the outer office are all warm and helpful.


StarStarStarStarStar Loved my visit! —    (Patient since 2018)

The doctor and staff were friendly, efficient, and professional.


StarStarStarStarStar Optical Shop That's a Keeper —    (Patient since 2017)

Dr. Klaahsen is professional, knowledgeable and efficient while also being very engaging, kind and helpful. She took her time to explain to me the exam results and what my options were. I was helped by Dianne O'Donoghue who found some great selection of frames for me and it actually made it hard for me to decide which one was best, which was a great problem to have. She also went through the different lens options and actually talked me out of an option that I was in favor of at first, but as she explained how it actually worked (self-darkening shades) I realized it wasn't really what I wanted. Kudos for treating the customer right in the long term versus a short-term sale. The whole staff worked with me to take full advantage of my vision insurance at the end of the year, and I was able to get new prescriptions for my current frames and am set to get a second set of frames and prescription when my insurance rolls over on January 1. After being at some optometrists who were clearly into sales first, this was a refreshing change and they now have a long-term customer.


StarStarStarStarStar  —    (Patient since 2017)

Everybody was friendly, knowledgable, and helpful. Equipment was state of the art.


StarStarStarStarStar High Quality Patient Care  —    (Patient since 2015)

I strongly recommend General Optical for eye care services—both for quality of eye care and for the congeniality of the entire staff. I have a complex RX and wear multi-focal glasses and daily multi-focal lenses. Dr. Klaahsen and her team at General Optical took the time to get it right and make sure I was happy with the end result. Overall, I am impressed with this highly competent, engaged, friendly and super helpful team of professionals. A special shout out to Dianne O’Donoghue who really knows her stuff and is dogged in her commitment to quality and service.


StarStarStarStarStar General Optical - Best Place Ever! —    (Patient since 2013)

General Optical is the best place in town for eye exams and eye glasses/contacts. Worth every penny, especially the personal attention!


StarStarStarStarStar Lovely and kind service and people!  —    (Patient since 2017)

Lovely and kind service and people!


StarStarStarStarStar General Optical is the Best!! —    (Patient since 2017)

I love the expertise, attention to detail, and friendliness of the people at General Optical. They are always so knowledgeable, helpful, and kind. Dr. Klaasen's eye examinations are very thorough, and she explains everything. I've worn glasses for over 50 years, and this is the best service I've ever received. They also have a wonderful selection of attractive glasses frames. My husband and I plan to go to General Optical for all our eye examinations and all our glasses and sunglasses. They're great!


StarStarStarStarStar I love this practice! Dr. Crystal is very thor... —    (Patient since 2012)

I love this practice! Dr. Crystal is very thorough and so pleasant. Opticians are accommodating, friendly, and have a great selection of frames. And they have parking! Although I have moved out of Cambridge, I come back every year for my exam.


StarStarStarStarStar Fabulous place...  —    (Patient since 2017)

Fabulous place... Great location, efficient staff & all VERY! Carline is super nice & Dr. Klaahsen was terrific; easy to talk to, she actually listens to what you tell her! Great at explaining all options.


StarStarStarStarStar The office staff is friendly, professional and ... —    (Patient since 2013)

The office staff is friendly, professional and knowledgable.


StarStarStarStarStar  —    (Patient since 2012)

Very friendly. Told me about coverage I didn't know I had.


StarStarStarStarStar This is the one!  —    (Patient since 2016)

I've had a Handful of bad experiences with optometrists in past and as a result I hate the yearly visit. This is quite the opposite! From the doctor to the staff, all friendly and helpful. Dr Klaahden is attentive and patient. Most important, budget Conscience. Took long enough but I think I found the one! I'll stick with general optical


StarStarStarStarStar Good eye care, good location —    (Patient since 2014)

Good eye care, good location. What more do you need?


StarStarStarStarStar great overall experience, very knowledgable and... —    (Patient since 2016)

great overall experience, very knowledgable and helpful, would not trust anyone else with my eyes.


StarStarStarStarStar  —    (Patient since 2017)

Helpful, knowledgable and friendly staff. The process of check-up through glasses selection was smooth.


StarStarStarStarStar Dr. Klaahsen is great! Appointments are always... —    (Patient since 2014)

Dr. Klaahsen is great! Appointments are always on time. Dr. Klaahsen is very knowledgeable and kind so the exam is easy and pleasant. I highly recommend her!


StarStarStarStarStar Everyone is kind, responsive AND I always feel ... —    (Patient since 2013)

Everyone is kind, responsive AND I always feel that my eyes have gotten the best examination possible!


StarStarStarStarStar I was treated with courtesy and kindness, and D... —    (Patient since 2017)

I was treated with courtesy and kindness, and Dr. Klaahsen was not just efficient and quick but friendly and personal at the same time.


StarStarStarStarStar General Optical has an amazing staff that is co... —    (Patient since 2017)

General Optical has an amazing staff that is courteous, friendly and professional. Highly recommended.


StarStarStarStarStar Highly recommended. They make appointments quic... —    (Patient since 2014)

Highly recommended. They make appointments quick and easy, with very little waiting. Dr. Klaahsen is very personable, always follows up on any questions I have and remembers me from year to year.


StarStarStarStarStar Good location and valuable service. —    (Patient since 2017)

Good location and valuable service.


StarStarStarStarNo Star Good, Convenient Cambridge Service —    (Patient since 2014)

General Optical Co. is a great and easy eye doctor service in Cambridge. Easily accessible by Porter/Davis squares, efficient, simple, and friendly office experience.


StarStarStarStarStar 5 stars —    (Patient since 2017)

Great staff, so friendly.


StarStarStarStarStar Go see Dr. Klaahsen!!! —    (Patient since 2017)

They are phenomenal with patient care! I got a trial pair of contact lenses for to test my new prescription, and unfortunately it's been very hard to find a pair that work with my eyes. However, even though I have had to call and come pick up new trial lenses enough for the staff to recognize my name, the entire office has been beyond nice, kind, and incredibly helpful. Dr. Klaahsen has truly gone above and beyond to work with making sure I find the right prescription and fit. She has seen me several times and is fantastic about talking to her patients personally. I can't recommend Dr. Klaahsen enough!!


StarStarStarStarStar Excellent Opthalmic and Optical Services —    (Patient since 2011)

Very helpful and professional. Dr. Klaahsen does a very thorough exam, both in terms of eye health and refraction. General Optical has an excellent selection of frames and is great at advising and fitting, including filling difficult prescriptions. Highly recommended.


StarStarStarStarStar  —    (Patient since 2012)

Been going to General Optical for years. The staff is always friendly, helpful, knowledgeable, and accommodating. Eye exams are thorough, professional, and efficient.


StarStarStarStarStar Helpful and efficient office —    (Patient since 2017)

Staff were knowledgeable and quick to help and answer questions. Doctor was also prompt and very thorough.


StarStarStarStarStar Very satisfied —    (Patient since 2017)

I felt nervous about getting an eye exam, but they really put me at ease. The staff are very friendly and professional, and I was actually in a better mood after my appointment.


StarStarStarStarStar With new management, the family-like feel of th... —    (Patient since 2011)

With new management, the family-like feel of the office is maintained while retaining high standards of professionalism.


StarStarStarStarNo Star Dr. was great, but cost of lens is $50 more tha... —    (Patient since 2017)

Dr. was great, but cost of lens is $50 more than other places.


StarStarStarStarStar Friendly, honest, and relatively punctual eye e... —    (Patient since 2017)

Friendly, honest, and relatively punctual eye exam!


StarStarStarStarStar Excellent service. I made an appointmet online ... —    (Patient since 2017)

Excellent service. I made an appointmet online which was great as it was an emergency and that way I was able to do it on the weekend and go in Monday morning. All the staff was really really nice, professional, and friendly. I had read good reviews which is why I chose it, and I am very happy both with the doctor and the optical staff and services. Would definitely recommend it and will definitely go back.


StarStarStarStarStar A GREAT DECISION —    (Patient since 2017)

I had been going to the same Optometrists for a long time. They were good enough, but nothing more. I always felt very pressured into buying frames from them despite the fact that they had a very limited selection. I got the sense that the doctors were kind of going through the motions. the exams felt...mechanical, I guess it the best word I can think of. Two years ago I sustained 2 concussions and I hadn't had an eye exam since. I saw a General Optical ad on TV talking about being sensitive to the symptoms of head trauma. That was the thing that convinced me that it was time to make a change. I am so happy that I did. I was there for the first time last week and I couldn't have had a more positive experience. Dr. Klaahsen made me feel at ease immediately. She explained things clearly and in detail. She had a great deal of knowledge about head injuries, as they relate to vision. She is an absolute pleasure to work with. And, she obviously sets the tone for the entire staff. To the person, everyone that I interacted with was friendly, cheerful and helpful. I didn't feel pressured into making purchases. In fact, Diane S. (who was so kind and thoughtful) helped me with frames. I picked 3. She told me to only have one pair made up because my prescription had changed so much. She wanted me to see how they felt before going forward with the others. I'd say that's pretty outstanding customer service. If I've rattled on, it's because the experience is fresh in my mind and I highly recommend General Optical.


StarStarStarStarStar The service is courteous and competent. —    (Patient since 2016)

The service is courteous and competent.


StarStarStarStarStar A Fine Experience —    (Patient since 2017)

Having lost my glasses, I came in to get another pair. It turned out my prescription was four years old, so General Optical squeezed me in for an eye exam, gave me an up to date prescription, and fitted me for new glasses, all done in a friendly and courteous manner. The greatest thing was, my new glasses were ready the next day! I highly recommend this office and everyone in it.


StarStarStarStarStar Great customer care service —    (Patient since 2015)

Great customer care service. They always do an excellent job at informing me of what's going on and answering any questions I have. Very thorough and patient throughout the whole exam.


StarStarStarStarStar Information given. —    (Patient since 2017)

i was very impressed by the thoroughness of the eye exam and the information I was given. With the list of vitamins I needed I was able to see what was provided by my daily vitamin and usual foods so I could see what supplements I needed or changes I should make.


StarStarStarStarStar Everyone was incredibly friendly and helpful!  —    (Patient since 2017)

Everyone was incredibly friendly and helpful!


StarStarStarStarStar Professional and friendly environment —    (Patient since 2016)

I left this practice with complete confidence in having a thorough examination and expert medical advise. The support staff were friendly and professional.


StarStarStarStarStar Great Eye Doctor —    (Patient since 2011)

General Optical is conveniently located, offers easy online scheduling, and has the latest technology for eye exams. The doctor and staff are pleasant, informative and professional. I feel very comfortable having my eyes cared for at General Optical!


StarStarStarStarStar  —    (Patient since 2017)

Doctor and staff were very nice. I had no wait, was taken in on time.


StarStarStarStarStar Friendly, professional staff. Great location a... —    (Patient since 2017)

Friendly, professional staff. Great location and there's always parking nearby, or out front.


StarStarStarStarStar It was my first visit; everybody was very frien... —    (Patient since 2017)

It was my first visit; everybody was very friendly, they explained all the tests during the eye exam and answered all my questions. I did not have to wait for my appointment. I also bought new glasses, they helped choosing the frames, nice variety and high quality.


StarStarStarStarStar Only place to go for eye care. —    (Patient since 2013)

Dr Klausen and Diane are wonderful. I go to them even though my medical plan does complains that they are not in my network. I will not use anyone else. Diane is a wizard at fixing my glass when they break. My life style is rough on glasses.


StarStarStarStarStar I was really happy with the service at General ... —    (Patient since 2017)

I was really happy with the service at General Optical. Everyone was very attentive and ready to answer any questions I had. A warm and friendly atmosphere all around.


StarStarStarStarStar This is the best place around town! —    (Patient since 2017)

Once I started going to General Optical, I've never set foot in another optical shop. My entire family goes here now for exams as well as advice and eye glasses. The staff are always friendly, informative and really helpful. I used to leave my eye exams more confused than when I entered. Now I look forward to these visits. And their range of glasses is exceptional.


StarNo StarNo StarNo StarNo Star  —    (Patient since 2015)

I don't want to make this an online review - and I shared my concerns with the staff at the moment and the doctor immediately after - but while I was in the waiting room, the staff were discussing intimate personal and health details about current patients. It was very unprofessional. As a result, I cannot recommend that anyone get their eyes checked at the office. Which is unfortunate, because the doctor is awesome.


StarStarStarStarNo Star All are friendly and welcoming at the office. T... —    (Patient since 2012)

All are friendly and welcoming at the office. The Dr. is both thorough and descriptive. Good selection of eye glasses at different prices and staff that has a "good eye" and patience to recommend flattering choices.


StarStarStarStarStar Loved the staff and doctor. They sincerely care... —    (Patient since 2017)

Loved the staff and doctor. They sincerely care and are clear, honest and deeply knowledgeable. I am going to stay here!


StarStarStarStarStar I don't need to look online. I know you alread... —    (Patient since 2012)

I don't need to look online. I know you already,


StarStarStarStarStar This office has the best pens. Signing my recei... —    (Patient since 2013)

This office has the best pens. Signing my receipt was a glorious experience. Eye care portion of visit was great too!


StarStarStarStarStar Great staff, great service! I have recommended... —    (Patient since 2014)

Great staff, great service! I have recommended General Optical to many friends.


StarStarStarStarStar I —    (Patient since 2015)

I'm always happy to come here. The combination of professionalism, cheerfulness and plain common sense is a wonderful thing.


StarStarStarStarStar Excellent customer service and clinical care. H... —    (Patient since 2014)

Excellent customer service and clinical care. Highly recommend!


StarStarStarStarStar Dr. K is the BEST! —    (Patient since 2016)

I came to General Optic for my two year check- up and ended up getting way more help than I thought my eyes needed. My previous eye doctor gave me 2-week contacts and said they were monthly ones, which messed with the health of my eyes. Dr. K quickly diagnosed the issue. When I had other eye emergencies I was quickly helped; the office always allowed me to come in for day-of service. Dr. K is really nice, great at explaining what's going on, and providing me with action steps for what may be happening. I highly recommend General Optical! Just referred my friend, too!


StarStarStarStarStar Excellent Service; Doc Listens to Her Patients! —    (Patient since 2011)

Crystal provides outstanding service to her patients. She genuinely listens and understands patient issues/concerns and provides the latest research/evidence for new products (contact lenses, etc.).


StarStarStarStarStar A Big Fan —    (Patient since 2017)

Iv'e always been a big fan of the cast and crew at General Optical, but yesterday was my first exam with Dr. Klaahsen. I have had my eyes examined for over 50 years yet this was the first time that my own visual acuity was explained to me. I have been buying glasses at General Optical for over 15 years. Dr. Klaahsen is patient and considerate, but most importantly she took the time to explain exactly what she saw and what she was doing. I was particularly impressed by the retinal scanner. Five stars!


StarStarStarStarStar My answers speak for themselves. I couldn't be ... —    (Patient since 2011)

My answers speak for themselves. I couldn't be more satisfied.


StarStarStarStarStar Quick, Professional and Relaxed —    (Patient since 2017)

I was very pleased with my experience at General Optical and Dr. Klaahsen. I was able to get a last minute appointment the same day. Everyone in the office was friendly and helpful, the exam was on time and very comprehensive.


StarStarStarStarStar General Optical is the place to go. —    (Patient since 2012)

Highly skilled, highly professional, inviting, an all-around pleasant experience with people who truly know how to take care of your vision. You can't beat General Optical.


StarStarStarStarStar Overall excellent service.  —    (Patient since 2011)

Overall excellent service.


StarStarStarStarStar Dr. Klausen is a extremely professional and tho... —    (Patient since 2012)

Dr. Klausen is a extremely professional and thorough doctor. I have been seeing her for some time and plan to continue.


StarStarStarStarStar Great office and people! Wouldn't change if you... —    (Patient since 2012)

Great office and people! Wouldn't change if you paid me.


StarStarStarStarStar Very friendly and good service. Dr Clausen ver... —    (Patient since 2011)

Very friendly and good service. Dr Clausen very competent


StarStarStarStarStar Highly Recommend General Optical! —    (Patient since 2017)

I had an exceptionally good experience at General Optical. When I arrived, I was seen without delay. Dr. Klaahsen was patient, highly competent, and took the time to answer all of my questions. The other staff were wonderful as well. What really stood out was after the eye exam when I was considering buying glasses. One of the staff, Diane, was extremely helpful about providing me information about my various lens options, including price points. She was very patient toward my indecision on frames (i was probably deliberating for a good thirty minutes...it's an important fashion decision!) and insisted that there was no pressure to make a decision. I really appreciated this, and I think it reflects on General Optical as a whole: they really have their patients' best interests at heart. Would highly recommend General Optical!


StarStarStarStarStar Excellent First Visit! —    (Patient since 2017)

An excellent optometrist and very friendly and helpful receptionists. Happy with my first visit, will definitely be back next time I need eye care!


StarStarStarStarStar Very knowledgable and helpful team. All of my q... —    (Patient since 2017)

Very knowledgable and helpful team. All of my questions were answered and people took time to explain each thing to me. Great group.


StarStarStarStarStar Friendly and quick service with a highly compet... —    (Patient since 2017)

Friendly and quick service with a highly competent staff.


StarStarStarStarStar Ver friendly staff who took complete care of me... —    (Patient since 2017)

Ver friendly staff who took complete care of me. Walked me through the all phases of my visit presenting me all options and keeping informed of costs and benefits of each option.


StarStarStarStarStar It Doesn't Get Much Better Than This —    (Patient since 2016)

The service and care of the entire staff is outstanding. Even the Rxs from the offices of eye surgeons were inferior to those of Dr. Crystal Klaahsen. General Optical spends all the time you need with them to give you the best eyeglasses or contacts that can be found anywhere.


StarStarStarStarStar Very pleasant people, welcoming environment. —    (Patient since 2015)

Very pleasant people, welcoming environment.


StarStarStarStarStar It's always good going to see Dr. Klaahsan! —    (Patient since 2015)

It's always good going to see Dr. Klaahsan!


StarStarStarStarStar I moved away and still come back here for all ... —    (Patient since 2010)

I moved away and still come back here for all my exams and glasses. Great professional & personal service.


StarStarStarStarStar This has been the best eye care doctor I have e... —    (Patient since 2016)

This has been the best eye care doctor I have ever visited. The whoel staff is very professional.


StarStarStarStarStar This practice does everything right and they ar... —    (Patient since 2012)

This practice does everything right and they are very efficient and thorough with their care.


StarStarStarStarStar  —    (Patient since 2011)

Friendly and extremely professional environment.


StarStarStarStarStar Dr. Crystal J. .Klaahsen ,Lillian, Diane, and C... —    (Patient since 2014)

Dr. Crystal J. .Klaahsen ,Lillian, Diane, and Charlene provided excellent service from my eye exam to selecting the best glasses for me. I take great pride in giving my guests the best service in my professional career in the hospitality industry. General Optical provided me with the best experience in eye care field.


StarStarStarStarStar  — 

You are doing an awesome job


StarStarStarStarStar Always great seevice friendly and knowledgeable st —    (Patient since 2012)

Always great service and knowledgeable helpful staff


StarStarStarStarStar no words —    (Patient since 2012)

I feel blessed to have you here for me. And only a few blocks away


StarStarStarStarStar Really great folks here —    (Patient since 2015)

Really great folks here, the shop is small and the glasses selection is great but limited by the available space. The appointment before me must have run late so I was in later than I expected but the Doctor is great, personable and honest. Highly recommend making your appointment here.


StarStarStarStarStar I posted this on yelp: I've been searching for ... —    (Patient since 2017)

I posted this on yelp: I've been searching for a good eye doc in the area for some time now, and I've found her! Dr. Klaahsen is organized, knowledgeable, efficient, and concerned that her patients get the best care possible. I've started to have problems with my near-sightedness, and she put me in bifocal contact lens that have improved my reading ability tremendously without loss in my long distance vision. Highly recommended.


StarStarStarStarStar General Optical continues to provide excellent ... —    (Patient since 2012)

General Optical continues to provide excellent professional services, excellent customer service . . . and offers a wide selection of current, fashionable frames. I do not go anywhere else!


StarStarStarStarStar I love coming to General Optical, everyone is s... —    (Patient since 2010)

I love coming to General Optical, everyone is so friendly and helpful. My whole family comes there and we wouldn't go anywhere else! KEEP up the good work!


StarStarStarStarStar Highly Recommended —    (Patient since 2017)

I have gotten my glasses at General Optical for about 30 years. They know what they are doing and are good at solving problems.


StarStarStarStarStar Great service!  —    (Patient since 2018)

The office was very friendly! I had walked in to set up an appointment and I was seen the next week. The staff were all quick and clearly knew their stuff. My only hitch was that the tufts vision plan doesn't cover glasses here.


StarStarStarStarStar Great friendly service all the way around from ... —    (Patient since 2010)

Great friendly service all the way around from experienced staff to knowledgeable and through eye exams. Highly recommended.


StarStarStarStarStar It was very easy to schedule an appointment onl... —    (Patient since 2017)

It was very easy to schedule an appointment online, and both the doctor and the woman who helped me pick out glasses were very friendly and helpful.


StarStarStarStarStar Local Excellence —    (Patient since 2017)

Someone recommended I go to General Optical as it was a convenient location with super friendly staff, state of the art equipment and a very knowledgeable, thorough and welcoming doctor. I completely agree now that I have been there and would recommend it to a friend as well. Why drive when you can walk to better vision care? Go visit Dr. Klaahsen - she's great!


StarStarStarStarStar My contact lens prescription is a complex one. ... —    (Patient since 2010)

My contact lens prescription is a complex one. Dr Klaahsen saw me a second time (at no additional cost) to discuss my vision issues and consider other options.


StarStarStarStarStar Very friendly and knowledgeable doctor and staf... —    (Patient since 2017)

Very friendly and knowledgeable doctor and staff!


StarStarStarStarStar The very best! I completely trust them. —    (Patient since 2012)

The very best! I completely trust them.


StarStarStarStarStar Dr. Klaahsen is on top of things. She combines... —    (Patient since 2012)

Dr. Klaahsen is on top of things. She combines great customer service and bedside manner with state-of-the-art ophthalmology knowledge. Knows the details without coming across as being in her own eye-care world. Also, she's very sensitive to student financial circumstances and is interested in helping clients reduce out-of-pocket expenses. The staff at the store is also very professional.


StarStarStarStarStar Flawless service as always. From the doctor to... —    (Patient since 2010)

Flawless service as always. From the doctor to the eyewear specialists, General Optical rocks!


StarStarStarStarStar Dr. Klaahsen is amazing, she is very patient an... —    (Patient since 2015)

Dr. Klaahsen is amazing, she is very patient and friendly. I wish the office carried a wider selection of frames but I understand that the space is very small. But it's size is what makes it feel so warm and inviting. Once my appointment was over, I immediately booked one for my partner as a new patient.


StarStarStarStarStar Great service and professionalism, they were ab... —    (Patient since 2016)

Great service and professionalism, they were able to work around my schedule and were very responsive.


StarStarStarStarStar Excellent Experience at General Optical Co. —    (Patient since 2015)

General Optical Co.'s friendly and professional staff had me checked me and finished up within an hour, which was very convenient for me. Their website is clean and intuitive, and I had no problems booking my appointment online before the holidays. The office itself is equipped with an extensive array of glasses frames to browse and purchase as well as state-of-the-art optical imaging equipment, all while maintaining a family friendly and cozy atmosphere. Dr. Klaahsan examined and evaluated my eyes in an efficient and personable manner, and she clearly communicated each stage of the examination process and answered all of my questions. I will definitely be coming back for future visits.


StarStarStarStarStar Excellent optician service —    (Patient since 2012)

Dr Klaahsen is always using the latest methods and technologies, and combines high expertise with warm consideration. My family really enjoys coming here.


StarStarStarStarStar Quick, easy, painless. Everyone was friendly, c... —    (Patient since 2016)

Quick, easy, painless. Everyone was friendly, capable and willing to assist. Five stars, for sure.


StarStarStarStarStar Very thorough exam, thoughtful discussion ... —    (Patient since 2014)

Very thorough exam, thoughtful discussion of issues, sensible recommendations as well as super thoughtful people who hold to the highest standards and always think first about the best needs of their patients/clients. Who could want anything more?


StarStarStarStarStar Superb O.D. and support staff. —    (Patient since 2012)

Superb O.D. and support staff.


StarStarStarStarStar Great team! —    (Patient since 2016)

This place has a great team that makes you feel right at home and comfortable!


StarStarStarStarNo Star Friendly and attentive service with a stylish s... —    (Patient since 2011)

Friendly and attentive service with a stylish selection of frames.


StarStarStarStarStar Friendly Staff —    (Patient since 2016)

My optician was very personable and helpful, and it was a pleasure to be in her office. She was very knowledgeable and I felt comfortable under her care.


StarStarStarStarStar Just great personal care from start to finish. ... —    (Patient since 2013)

Just great personal care from start to finish. You have so many choices of frames. Wonderful place !


StarStarStarStarStar Competent and friendly group with good advice. ... —    (Patient since 2016)

Competent and friendly group with good advice.


StarStarStarStarStar The Best! Iwould not go anywhere else. —    (Patient since 2012)

The Best! Iwould not go anywhere else.


StarStarStarStarStar Small, friendly, great! —    (Patient since 2012)

Over the 10 years I've been going to General Optical and Dr. Klaahsen, they have been consistently knowledgeable, quick, friendly, helpful, and well-stocked. I couldn't ask for more.


StarStarStarStarStar I love General Optical! Crystal is a good Dr. ... —    (Patient since 2012)

I love General Optical! Crystal is a good Dr. and very thorough and efficient. I feel she cares about me as a person and I am confident of her skills and knowledge.


StarStarStarStarStar Excellent service and compassionate —    (Patient since 2010)

Excellent service and compassionate


StarStarStarStarStar Wonderdul service  —    (Patient since 2015)

I have had such a wonderful experience working with you and your staff. Every contact is pleasant and I feel heard and appreciated as a person.


StarStarStarStarStar  —    (Patient since 2011)

Dr Klaahsen is an unusually intelligent person who knows her field well and has good judgement. She give me very good advice on how and when to handle my cataract. It is no wonder Dr Shingleton speaks so highly over her. She is also a friendly upbeat person with a cheerful disposition.


StarStarStarStarStar Well run office —    (Patient since 2010)

A professional, efficient, well run office. Great selection of frames, friendly staff and parking in the rear.


StarStarStarStarStar  —    (Patient since 2016)

fast, clear, professional & friendly. what more does one need?


StarStarStarStarStar Great service for eye exams and advice, thank you... —    (Patient since 2014)

Great service for eye exams and advice, thank you Dr. Klaahsen!


StarStarStarStarStar  —    (Patient since 2016)

All aspects of my visit with Dr. Klaahsen were outstanding!


StarStarStarStarStar Very Professional & Trustworthy —    (Patient since 2016)

Dr. Crystal Klaahsen is a professional who is committed to your whole visual wellbeing. Her expertise, positive attitude and willingness to work with you on the best case solution that is perfect for your needs have made "General Optical Co." the trusted eye care provider for my entire family. I highly recommend them to patients of any age from youngsters to the elderly.


StarStarStarStarStar My experience at General Optical Co. was great!  —    (Patient since 2016)

My experience at General Optical Co. was great! Dr. Klaahsen was friendly and professional, and Diane S. helped me pick out eyeglasses and sunglasses that fit my face and preferences. I really appreciated the how Diane also walked me through my insurance benefits and helped me understand my options.


StarStarStarStarStar Optometrist who cares!! —    (Patient since 2016)

Dr. Klaahsen was great! She spent the time to explain things to me and really tried to find the best solution for my eye problems. She seemed to really care that my next frames would work for me. She was also easy to talk to and very personable. I would definitely recommend and will return for any future eye exams!


StarStarStarStarStar Seen for an urgent condition  —    (Patient since 2013)

I had an urgent condition that Dr. Klaahsen attended to right away and was able to see me in followup in a timely manner. In a small practice setting the care was much more personal and not the usual "factory" that one sees in the large practices. I hope she is there for a long time!


StarStarStarStarStar Dr. Klaahsen is thorough and takes the time to ex... —    (Patient since 2012)

Dr. Klaahsen is thorough and takes the time to explain everything in detail. I and my whole family feel very well cared for by her.


StarStarStarStarStar Dr. Klaahsen does a thorough and efficient exam. ... —    (Patient since 2011)

Dr. Klaahsen does a thorough and efficient exam. She doesn't make you feel stupid when you can't decide which lens makes you see better.


StarStarStarStarStar Very friendly, knowledgeable, and professional se... —    (Patient since 2011)

Very friendly, knowledgeable, & professional service.


StarStarStarStarStar Very responsive and helpful... —    (Patient since 2015)

Very responsive and helpful


StarStarStarStarStar Dr. Klaahsen is very professional and thorough. ... —    (Patient since 2011)

Dr. Klaahsen is very professional and thorough. Her office is well equipped with the latest technology.


StarStarStarStarStar 5 star service —    (Patient since 2016)

This was a very nice appointment, very good with people. Excellent service.


StarStarStarStarStar I have had many refractions and eyegla number of ... —    (Patient since 2016)

I have had many refractions and eyeglass fittings over the years. Some were good, others not. My care this week at General Optical was the best! I felt like I had walked into a friendly neighborhood establishment, where everyone also happened to be extremely good at what they do. Great candid advice after listening carefully to my particular goals. Convenient location with easy parking. I was referred by a friend, and was not disappointed.


StarStarStarStarStar Dr Klaahsen was easy to work with and explained ... —    (Patient since 2018)

Dr Klaahsen was easy to work with and explained things she was seeing with my prescription changes and my eye health.


StarStarStarStarStar Dr. Klaahsen was personable, funny, and knowledg... —    (Patient since 2016)

Dr. Klaahsen was personable, funny, and knowledgeable. I had a great experience at General Optical Co.! Thanks!


StarStarStarStarStar Dr. Klaahsen was very thorough and friendly. It w... —    (Patient since 2016)

Dr. Klaahsen was very thorough and friendly. It was a pleasure to have my eyes examined.


StarStarStarStarStar I appreciate the attention to evident changes in my vision acuity due to cornea dystrophy... —    (Patient since 2013)

I appreciate the attention to evident changes in my vision acuity due to cornea dystrophy


StarStarStarStarStar Dr. Klaahsen is terrific! Professional, informed, caring, and oriented to meet the needs of her pa... —    (Patient since 2012)

Dr. Klaahsen is terrific! Professional, informed, caring, and oriented to meet the needs of her patients as best she possibly can. Even late on a Saturday afternoon, she was available to have me come on in to treat a scratched cornea. She is current with eye and eyewear related issues, and I feel 100% confidence in her ability to help me navigate my eyes and the onset of mid-life changes.


StarStarStarStarStar Highly recommended! —    (Patient since 2015)

Excellent service, efficient process, polite, warm, makes you feel welcome!


StarStarStarStarStar Great atmosphere, service... —    (Patient since 2011)

Great atmosphere, service


StarStarStarStarStar Dr. Klaahsen and her staff are the best. —    (Patient since 2011)

Dr. Klaahsen and her staff are the best. I always look forward to my appointments because they are so warm and welcoming. It feels less like a typical doctor appointment and more like going to visit a friend who happens to have a degree in optometry, and her diagnoses are spot on every time.


StarStarStarStarStar Excellent, friendly, efficient and expert service!... —    (Patient since 2011)

Excellent, friendly, efficient and expert service!


StarStarStarStarStar  —    (Patient since 2012)

friendly, courteous and accessible


StarStarStarStarStar Fabulous choices and service! —    (Patient since 2015)

The service is very personalized and I feel that the staff wants to be sure I'll find the right glasses and make the best choices for lenses. This is my second experience -- I still LOVE the glasses I purchased last year, and now, for prescription sunglasses, Leslie helped me think through every detail, whether to take just polarized lenses, progressives or just distance lenses. They were so kind to fit me in for an eye check to be sure the new prescription would be perfect, and then had me "test out" the distance portion with some trial lenses to be sure they worked. I tried on various colors of lenses and they insisted I step out into the sunshine to experience the differences and choose what I like best. Perhaps the best service is the eye wear fashion advice -- having someone who cares about the way I look and about how happy I'll be wearing the new glasses take the time to evaluate the various frames for fit and attractiveness is incredibly helpful. Thank you again GOCo!


StarStarStarStarStar great service —    (Patient since 2016)

Came in for a yearly eye exam. Quick yet thorough exam. The doctor and staff were friendly and helpful. Office seems a little small but they've done a great job with the space they have.


StarStarStarStarStar I've been going here for years-- Super friendly staff!... —    (Patient since 2014)

I've been going here for years-- Super friendly staff!


StarStarStarStarStar Dr. Klaahsen was personable and knowledgable. She answered my many questions and generally made me... —    (Patient since 2016)

Dr. Klaahsen was personable and knowledgable. She answered my many questions and generally made me feel comfortable. I would highly recommend going to see her!


StarStarStarStarStar Vincent Mili —    (Patient since 2012)

Dr. Klaashsen provides a comprehensive and competent exam to her patients with the outmost care and confidentiality. She is patient, thoroughly explains each step, and provides helpful feedback throughout the exam and upon her diagnosis. Her office staff is efficient, professional, and friendly.


StarStarStarStarStar First time client —    (Patient since 2016)

The staff was very professional and polite. The appointment scheduling process was quick and easy. we had no issues with this visit and would recommend to anyone that needs an exam or new eye wear. My 16 y.o daughter was the patient and she was able to converse with the provider ensuring all of her needs were met.


StarStarStarStarStar I wouldn't change a thing  —    (Patient since 2012)

I've been coming to General Optical and Crystal Klaahsen for as long as she's been here. I wouldn't change a thing about Dr. Klaahsen or the shop; I just hope she stays in my neighborhood for a very long time.


StarStarStarStarStar Great service. —    (Patient since 2016)

Great service. Efficient, friendly, professional.


StarStarStarStarStar  —    (Patient since 2010)

I love everyone at General Optical, they are so helpful and always go the extra mile to help you!. Top shelf service and great people. The way a small/family business should be run.


StarStarStarStarStar Great exam. Very professional... —    (Patient since 2011)

Great exam. Very professional


StarStarStarStarStar I love Dr. Klaahsen and General Optical! Everyone is extremely courteous and professional. ... —    (Patient since 2014)

I love Dr. Klaahsen and General Optical! Everyone is extremely courteous and professional.


StarStarStarStarStar General Optical is a great little practice! —    (Patient since 2016)

General Optical is a great little practice. My husband and I both went for routine eye exams and to get contacts and glasses. We didn't have to wait long to see Dr. Klaahsen, and she was very friendly, professional, and knowledgeable. I certainly recommend!


StarStarStarStarStar The best! —    (Patient since 2012)

Lovely choices, thoughtful and impeccable service, extremely hlpful in making a choice. And remarkably patient!


StarStarStarStarStar Perfect ophthalmologist! —    (Patient since 2013)

It's always a pleasure to have my yearly eye exam with Dr Klaahsen. She answers all questions clearly and meets my need for professionalism, trust and reliability. I would not go anywhere else!


StarStarStarStarStar  —    (Patient since 2012)

As a repeat customer I value the consistent, quality service I receive. All are friendly and effective in their several roles


StarStarStarStarStar Excellent experience every time!... —    (Patient since 2013)

Excellent experience every time!


StarStarStarStarStar I was attended to very promptly, and courteously. The optometrist was caring, professional, effici... —    (Patient since 2015)

I was attended to very promptly, and courteously. The optometrist was caring, professional, efficient, and --very nice! She explained what needed to be done, and answered my questions.


StarStarStarStarStar Outstanding exam-to-glasses service and quality... —    (Patient since 2012)

Outstanding exam-to-glasses service and quality


StarStarStarStarStar best service in 60 years of wearing glasses —    (Patient since 2014)

best service in 60 years of wearing glasses


StarStarStarStarStar You are just the best. That's all. The very best.  —    (Patient since 2010)

Professional friendly and attentive. I have a lot going on with my eyes and know you to be an excellent clinician. I'd recommend you to anyone.


StarStarStarStarStar As a way of making the office friendly to transgender and non-binary people, I'd love to see... —    (Patient since 2016)

As a way of making the office friendly to transgender and non-binary people, I'd love to see intake forms (and this survey) updated to reflect gender identities other than male and female. Using a blank with a write-in option is a great way to do this.


StarStarStarStarStar Professional and friendly  —    (Patient since 2013)

Professional and friendly – a winning combination.


StarStarStarNo StarNo Star The reception was cordial by the first two ladies who welcome me —    (Patient since 2015)

The reception was cordial by the first two ladies who welcome me. the service from the Ophthalmologist was great. However, I had a Bad experience with the lady who i spoke to about my prescription. She was very uncomfortable to answer my questions. She was rushing with the information, pointing out the cheater options to me and with no valuable explanation. When i asked for a copy of the printing option she declined until i insisted. She dropped the form in the table and stayed away from me until i left the office. That was the first time i experienced this type of attitude from a customer service representative in this office. I have multiple options to choose my service from. Despite of the good service i had from the Ophthalmologist, i am thinking about not coming back in this office to avoid facing this type personality with this negative attitude toward me. Thank you Ralph Constant


StarStarStarStarStar MIght want to add a third gender option to survey as 'other'. Otherwise I love this clinic! —    (Patient since 2013)

MIght want to add a third gender option to survey as 'other'. Otherwise I love this clinic!


StarStarStarStarStar All I can say is perfect and delightful! —    (Patient since 2012)

All I can say is perfect and delightful!


StarStarStarStarStar na -great and a great selection of glasses —    (Patient since 2016)

na -great and a great selection of glasses


StarStarStarStarStar You all do a great job. I can't think of anything that needs improving. —    (Patient since 2012)

You all do a great job. I can't think of anything that needs improving.


StarStarStarStarStar Crystal Klaahsen was thorough and patient doing my refraction and trying to correct my vision as... —    (Patient since 2013)

Crystal Klaahsen was thorough and patient doing my refraction and trying to correct my vision as much as possible.


StarStarStarStarStar A+ eye care outside of Harvard Square! —    (Patient since 2012)

Easy access to excellent eye care. Friendly staff etc.


StarStarStarStarStar It was all very easy. Eye exam. Prescription. Frame Purchase.  —    (Patient since 2016)

It was all very easy. Eye exam. Prescription. Frame Purchase. Great.


StarStarStarStarStar umm, great, but kinda 'spensive —    (Patient since 2011)

umm, great, but kinda 'spensive


StarStarStarStarStar Nothing at this time —    (Patient since 2015)

Nothing at this time. I am a new client and was pleased and impressed with the quality of service and professional expertise. However since I am new I could not give an excellent rating to the trust question without additional time as a client


StarStarStarStarStar Office environment rated good - kind of crowded and small. —    (Patient since 2012)

Office environment rated good - kind of crowded and small.


StarStarStarStarStar I always enjoy my appointments with Dr —    (Patient since 2010)

I always enjoy my appointments with Dr. Klaahsen! She patiently answers all my questions in a way I can understand and learn from. You can tell she loves what she does!


StarStarStarStarNo Star hi there- still frustrated with vision (not with service) - waiting to hear back about a possible... —    (Patient since 2016)

hi there- still frustrated with vision (not with service) - waiting to hear back about a possible appointment with an opthamologist .