Reviews

Crystal and the staff at General Optical are helpful, friendly, and smart. And you can count on them to see you even on short notice if you’re having a problem. Happy to have them as part of my “health care team.”

Oct 18, 2020

Great place Staff were super friendly and taking great covid precautions. Felt very comfortable and glad I visited this place.

Oct 17, 2020

Great visit as always! :) Front desk staff is great and Dr. Klaahsen is thorough and explains everything well. Thanks!

Oct 17, 2020

Above and beyond! Warm, professional, knowledgeable, dedicated, striving(and succeeding) to ensure client success and satisfaction! Hugely impressive!

Oct 9, 2020

Very professional service.

Oct 7, 2020

General Optical is my 1st choice for eye care whether it be for new glasses or for eye exams and for additional care. They are totally caring and knowledgeable professionals. Dr. Klahssen is the best. I have been a patient there for over 30 years and would not ever go anywhere else.

Oct 7, 2020

I chose Dr. Klaahsen based in her great reviews and was not disappointed. Everyone was friendly, thorough, competent and Dr. Klaahsen took the time to answer our questions and explained everything well. Great doctor and staff. Good Covid protocol even though it is a small office. Highly recommend!

Oct 2, 2020

Dr. K and Staff always rock!

Oct 2, 2020

Very clean, kind, and knowledgable environment. Loved my visit.

Sep 28, 2020

I will be in a better position to give a review once I receive my glasses.

Sep 28, 2020

Staff was very friendly, kind and helpful. Do to having acute changes in my eyes the staff and the doctor was able to help me and saw the next available appointment. Everything was explained to me in easy terms and the doctor give new recommendations to help with my eyes, that I will definitely implement.

Sep 24, 2020

I have followed Dr. Claussen for years and would go to no other eye doctor. She is patient understanding and excellent in her diagnoses. He never tries to oversell in terms of services or glasses. Excellent rapport with patients.

Sep 23, 2020

I had such a great experience with General Optical and Crystal Klaahsen. The staff is friendly and the precautions they are taking seem really well thought out. Recommend

Sep 20, 2020

I hadn't had an eye exam in many years so the almost total use of digital equipment was quite the revelation. Everything went very smoothly from the moment I walked in until I left. The staff was very professional and helpful especially when it came to my interactions with the various tests, digital-wise. Dr. Klaassen was also very professional and very personable and open to answering my many questions about her interpretations of the tests, next steps, eye functions in general, and expectations regarding my potential cataract surgery. I highly recommend General Optical.

Sep 19, 2020

Professional and thorough and lots of safety protocols for this challenging times. Highly recommend.

Sep 19, 2020

I really trust and like Dr. Klaahsen, and my experiences at General Optical have always been excellent and professional, and I've always felt well-cared for. The entire staff and office are run extremely well, and I'd like to add extra points for the main optical technician, Paul, who courteously fixed the frame of one of my sunglasses at no charge, a repair that required expert and delicate handiwork.

Sep 18, 2020

Best eye doctor I’ve ever had. Will travel back to Boston to be seen by her.

Sep 17, 2020

My husband, one of kids and me have gone to General Optical Co. and had great experiences! Courteous crew, super clean and straight forward service. Would definitely recommend!

Sep 17, 2020

I have and will recommend this wonderful store and service! Everyone is very pleasant, caring and professional. The selection of glasses is great, too.

Sep 16, 2020

As always, friendly and thorough expetience

Sep 12, 2020

Best service. Kind, thoughtful, helpful staff. Best ever in 50 years of wearing glasses!

Sep 11, 2020

Thoughtful, careful staff, on time appt., good care all around.

Sep 3, 2020

Thorough eye exam, great selection of eyeglasses and helpful advice in a clean, welcoming, and personable environment.

Sep 2, 2020

I am very pleased with my visits to General Optical for my annual exam and also for any adjustments I need during the year. Diane is a marvel and Dr. Klaahsen is very good.

Sep 2, 2020

Dr Klaahsen was very friendly and very thorough. She answered my questions and set me up with an appointment with a specialist.

Aug 26, 2020

A beautifully run office with professionals every step of the way.

Aug 21, 2020

I have been wearing eyeglasses since 1949. The best care I have received in all those years is from Dr. Klaahsen and the people at General Optical. They surely get my A+. Now in 2020 my eyes are healthy and with their glasses Rx I have 20/20 vision. My frames are just what I wanted and they seem almost indestructible--and very comfortable. They spend all the time it takes working with and listening to you to get everything right. [if you wish you may use my name - John Voigt]

Aug 18, 2020

Very competent, friendly, helpful staff and eye doctor!

Aug 15, 2020

From the pleasant, competent optometrist to the rest of the equally as warm staff, this neighborhood office is the place to go for eye care. Their own parking is a nice plus.

Aug 15, 2020

I've never been less than completely satisfied by the service I've received at General Optical Co. Crystal Klaahsen, O. D., is straightforward, friendly, efficient, skilled. I trust her completely. Thank you, Crystal, for fitting me into your schedule yesterday!

Aug 14, 2020

This place is Great! Very Professional and Personable!

Aug 13, 2020

General Optical has very competent and friendly staff. All staff take whatever time you need to get your questions answered. Dianne O is my favorite eyeglass "{stylist". She's spent much time with me listening to what I like and offering suggestions. I wish she would be my clothes stylist. Dr. Crystal, the owner, makes herself readily available and answers all questions. General Optical is a great place... even close to the Porter Sq. subway stop.

Aug 13, 2020

Dr and optical staff (BOTH Dianes and Carmen)-so helpful!

Aug 10, 2020

Incredible professional people, the best eye doctor

Aug 8, 2020

Great place with awesome staff!!

Aug 7, 2020

Fast, wonderful, and stress free

Aug 3, 2020

Great people to work with

Aug 1, 2020

I trust Dr. Klaahsen's eye examinations. I also appreciate the friendliness of the staff when buying my eyeglasses or adjusting them.

Jul 30, 2020

All-around super helpful clinical and office staff.

Jul 23, 2020

The entire team at General Optical maintain high professional standards and are courteous and kind. I feel that they really care for my eye health and my overall satisfaction.

Jul 23, 2020

Very good service and high clinical quality.

Jul 20, 2020

Thank you for being so available and responsive!

Jul 18, 2020

I have been going to General Optical for more than two decades now (!) for my glasses. In the last five, I've taken advantage of doing eye examples with Dr. Klaahsen and she, like everyone else there, is wonderful. If you care about your eyes and want quality, stylish, medically informed solutions, this is the place to go. Not some crappy franchise mall store employing teenagers, every person is informed, conscientious and concerned about your eye health.

Jul 15, 2020

General Optical, simply put, is the best. I tell anyone that will listen to me to go there. In the past, when I broke my glasses they were super helpful and went above and beyond to get me replacement frames! Recently, I went in for an eye exam during Covid-19 and everything was cleaned and sanitized for me.

Jun 27, 2020

Everything was handled excellently. From the precautions to have a sanitized environment to the professionalism of the entire staff.

Jun 24, 2020

Dr. K and her staff are wonderful. Kind, knowledgeable, safe - for both me and my daughter.

Jun 21, 2020

I have been getting my glasses and refractions from General Optical for years. They are very personable and I am always pleased with the quality of services and glasses that I choose. i felt very comfortable with my visit as they sanitized everything and only scheduled one person at a time. I highly recommend!

Jun 20, 2020

The staff is amazing. AMAZING. They are professional, kind, and have common sense safety measures for Covid-19 down to a tee. The staff knew more about the insurance that I had than I did and explained all of my options, then helped me pick out a pair of glasses that I love and were ready within 24 hours (!!). Dr Klaahsen is awesome and friendly.

Jun 20, 2020

If you're looking for friendly, efficient, and high quality service, look no further than Dr. Khlaasen and the rest of the team at General Optical Co. I recently had my second annual eye exam and contact lens fitting with Dr. Khlaasen, and I will happily continue to trust her with my eye care.

Jun 19, 2020

I have been a client of General Optical for over 20 years and would not want go anywhere else for my eye care.

Jun 18, 2020

I’ve already referred friends and family to General Optical. It’s a nice, local operation with a very helpful/friendly staff.

Jun 11, 2020

Great practice, very clean, Dr Klaahsen is excellent, the Optical Shop has great selection of frames and the staff are very good at fitting. Love them all!

Jun 6, 2020

I found your place changed to fit Governor Baker's recommendations, but still comfortable and familiar.

Jun 6, 2020

Friendly and helpful staff. Always a pleasant experience. Willing to go out of their the way to figure out confusing insurance.

Jun 3, 2020

Dr. Klasshsen was, as always, efficient, thorough, and clear in her explanations. I have complete confidence in her skills and in her thoughtful insights.

Jun 3, 2020

I was impressed at how thorough my eye exam was and how much time everyone took with me. I have often felt rushed through eye exams in the past and I was so happy for Dr. Klaahsen to take her time and ensure I felt satisfied with the exam.

Jun 3, 2020

Dr. K is friendly, professional, efficient - all makes for a thorough visit and feeling very well cared for and diagnosed. Staff is accommodating and caring as well, and helpful finding and fitting the right glasses. I highly recommend General Optical!

Jun 1, 2020

The dr is awesome and makes you feel very comfortable.

May 30, 2020

I really like the doctor and all the staff. Friendly, efficient, very competent. The set up for entering, for the consultation and the exit were very well organized.

May 29, 2020

Dr. Klaahsen and her staff are professional and caring people. I know that I am getting the best service possible.

May 24, 2020

General Optical provides a courteous, and helpful environment taking into consideration the needs and sometimes eccentric wishes if it's customers. Dr. Klhassen is thorough and caring in dealing with customers concerns. I know my eyes are being well cared for by all at Genral Optical Co.

May 23, 2020

Everyone is so pleasant and inviting! I really appreciate the atmosphere and the service I get there.

Mar 20, 2020

Convenient location, friendly and competent staff and most of all Dr. Klaahsen. She is great. All that you want in your optometrist. The contacts are giving me great vision and the single vision glasses are a great improvement over the prescription I got from a different optometrist 3 months ago.

Mar 14, 2020

General Optical is the best for everything -- service, glasses, professional help of all kinds.

Mar 14, 2020

Every person I interacted with at the office was friendly and helpful. Dr. Klaahsen answered all of my questions in a way that was both interesting and easy to understand.

Mar 13, 2020

I and my family have been coming to GO for a long time; appreciate the expertise of staff, always helpful and patient with us as clients; that you are always encouraged to return for service to your glasses at no charge is certainly a nice benefit. It may be a bit pricy, but well wort h it.

Mar 13, 2020

I liked everything about General Optical. Excellent service delivered by people who are not just knowledgeable, but who are fun and friendly too.

Mar 4, 2020

The doctor is knowledgeable and caring. The retail staff are experienced and helpful. Very happy coming here for all my eye-related needs.

Feb 29, 2020

General Optical Co. is a fantastic place. Super friendly and efficient. I love it there and highly recommend it if you need an eye exam.

Feb 29, 2020

Always a great exam here!

Feb 29, 2020

The staff was very helpful and listening to my issues.. the one family environment makes it easier to be treated by the doctor and her understanding is very helpful and her knowledge gives me power to understand.

Feb 23, 2020

Great service. Prompt, friendly, high quality, good selection of frames.

Feb 8, 2020

Good listening, excellent follow-up. Will follow-up until customer is satisfied.

Feb 3, 2020

I have been a very, very happy and satisfied customer for years. The staff is always helpful, very knowledgeable, and professional. They know your eyes !

Jan 25, 2020

My visits to General Optical are always great! This is by far the best experrience I have ever had with eye glasses, contacts and eye exams. Dr. Klaussen is amazing. She is very good at getting the right prescription and also being so clear about cost. I highly recommend this wonderful establishment!!!!

Jan 17, 2020

Always the best at all you do!

Jan 17, 2020

Regular patient and customer; always excellent care and attentive service. Highly recommended

Jan 17, 2020

The best! Been going there for years and am very well taken care of.

Jan 13, 2020

Had an excellent appointment - the exam was efficient and thorough and the assistance of everyone on staff was amazing!

Jan 9, 2020

I find the service and atmosphere at General Optical to be superb.

Jan 9, 2020

Great service, friendly people, free parking and wonderful styles to choose from.

Dec 19, 2019

Caring supportive service!

Dec 12, 2019

The best eye exam in a great environment with a wonderful Dr. Overall awesome experience EVERY time

Dec 6, 2019

Chose to return there as self pay patient even though current insurance isn't taken there. Have always had good experiences.

Nov 22, 2019

Great office. The man who checked me in was very friendly and helpful. I had a pair of glasses that broke, and he was able to pop the prescription lenses into the new frames I brought with me to the appointment free of charge! The doctor was great and very casual. She gave me a five-day daily contact lens trial, which has been working great so far. The woman who took scans of my eyes was so friendly and even wished me a happy birthday (yes I booked an eye doctor appointment on my birthday). I will definitely be back to this location!

Nov 22, 2019

Dr. Klaahsen and her team are best-in-class! I switched to General Optical Co. after moving to the Boston area and my vision has continued to improve each year. In addition to the great care I receive, I am always impressed with how efficient and quick my appointments are.

Nov 20, 2019

Always a positive experience

Nov 20, 2019

Everyone is always friendly, flexible and warm. The staff is knowledgeable and very Professional. Could not go to a better place. Excellent!

Nov 16, 2019

I can’t say enough great things about General optical Co. The staff is so kind and wonderful to work with, and Dr. Klaahsen is amazing!! She makes you feel at ease and really taken care of. You can tell that everyone who works there really cares!

Nov 15, 2019

Excellent in all ways: I totally trust Dr. Klaashen's medical judgement. Diane and everyone else is always helpful. I have recommended to friends who do not live in Cambridge and they travel from Newton, Brookline, etc to come to General Optical.

Nov 13, 2019

General Optical is the ONLY place I will ever go for the best quality eye care and customer service. I cannot say enough about the entire staff and their selection of eyewear is pretty fabulous too!

Oct 30, 2019

As always everyone is proficient and helpful

Oct 25, 2019

Friendly and competent, what more do you want? Never have to wait. excellent personal attention.

Oct 11, 2019

Dr. Klaahsen and staff are extremely friendly. I always enjoy going in for my annual eye exam. They make the whole process easy and efficient and pleasant. So pleasant that I wish eye exams had to happen more often so I could spend more time in their enjoyable presence!

Oct 10, 2019

Once again an awesome experience. I wouldn’t go anywhere else

Oct 9, 2019

Kind office and great doctor!

Sep 30, 2019

After excellent service from Wes Wednesday, I just walked in Friday morning because I couldn't get a contact off my eye Thursday night. I'd never worn them before this week. Diane gave me all the time and support I needed - which was substantial, she was patient and demanding, and I left convinced I wouldn't repeat last night's problem tonight.

Sep 27, 2019

Dr. Klaahsen is an excellent doctor. She is thorough in her eye exams and takes all the time a patient needs to have his or her questions answered. And the entire staff at General Optical is helpful, knowledgeable, and great to work with!

Sep 27, 2019

Dr. Klaashen is thorough and easy to work with.

Sep 26, 2019

General Optical is the absolute best place for eye care and frames. Their customer service is beyond compare! I have been a patient and customer for over 30 years and wouldn't go anywhere else.

Sep 18, 2019

I highly recommend General Optical. Everyone there was friendly and competent. The receptionist was very personable. The doctor's assistant and the doctor explained all the tests they gave me and made me feel very comfortable. The eye doctor gave me a very thorough explanation of my test results and a helpful description of what to expect for my eyes in the future. The eyeglasses staff person patiently helped me choose a pair of new glasses. I give them all a grade of A+.

Sep 14, 2019

Excellent ability to do anything that has to be done.

Sep 10, 2019

Very professional, personal service. Excellent attention to eye health issues, and ample time and care taken to get an accurate refraction.

Sep 5, 2019

Got in and out very quickly, all staff were very nice and helpful. Will definitely continue scheduling all my eye appointments here!

Sep 5, 2019

Very happy with my decision to switch to General Optical for my vision care. Entire staff is great. Dr. Klaahsen in particular helped me identify my specific vision issues the first time and got me into a prescription that fit my needs and condition. Prior doctors had over-prescriped causing my vision to get worse and also giving me a prescription that was never correct and gave me headaches after long usage, endured this through several doctors for 10+ years. Extremely descriptive when I asked questions and listened to my needs. Was referred for Lasik as I was a good candidate and that was a great decision. Prescription and non-prescription glasses seemed a little more expensive thought General Optical than other places, but they were more high quality and stood up to heavier use. Even if still slighty more expensive, happy to pay for it for a really good local business.

Aug 28, 2019

Fantastic optician. Staff is also very friendly. Having contacts in stock is a huge win.

Aug 16, 2019

Outstanding, personalized service.

Aug 15, 2019

Great service for routine eye checkup. The principal doctor was on vacation so I was checked by a visiting doctor. She was extremely nice and friendly. Carefully checked my eyes for a long time and explained the situation in details. My only criticism is that their eyeglass frames are expensive and nothing could be found which could be totally covered by my VSP insurance. They should have cheaper frames as well.

Aug 9, 2019

I always get first rate service at General Optical and am glad to have them care for my eyes.

Aug 3, 2019

Everything about General Optical is excellent! The office is clean, inviting and comfortable. The staff is attentive, welcoming, and expedient. Dr. Klaahsen is exceptional in that she is an expert but also a friendly physician. She took the time to listen to my concerns, do an extensive exam, and provide a wonderful plan to help me establish the best treatment and care for my vision going forth. I am happy that I found her and the staff and appreciative of the eye care at General Optical! If you're looking for a more local and expert provider, Dr. Klaahsen and her team are for you.

Aug 1, 2019

Dr. Klaahsen was very responsive and professional, and she addressed all of my concerns. However, her assistant unfortunately made me very uncomfortable and was not professional or respectful. I had a terrible interaction via phone when trying to verify my insurance and get records sent from a previous provider, and this assistant was extremely rude and acted like I was supposed to know all their office procedures (well, gee -- of course I should know that if my insurance doesn't cover a visit in network, you will call me the day before!). Sorry, but I like to plan ahead. When I went for my appointment, this assistant was also very unkind and interrupted me when I tried to explain why I'd been hoping to get my previous records sent over (which she never helped me acquire). Instead of explaining how we might do this, she wanted to rub in my face that I didn't know the proper process for this. And I guess I never will! It kind of soured the whole experience for me, so I probably won't come back even though I liked the optometrist herself. Maybe she needs a better assistant.

Jul 31, 2019

Great service, consideration and capability - the optometrist, the front staff that help with glasses selection and even the person that answers the phone and nicely squeezed me in

Jul 27, 2019

Efficient and friendly, a relaxed experience.

Jul 24, 2019

Wonderful experience! Quick and easy to make an appointment online or by phone. Handled insurance stuff for me very conveniently. Efficient, thorough exam with warm staff. Dr. Klaahsen is expert and patient and kind. Highly recommend!

Jul 24, 2019

I love going to this doctor. She is the best in the area. She always have my best interest at heart and take care with each appointment to address any concerns I have. The office staff is friendly, kind and pays attention to detail. They call with a follow up every time I book my appointment to make sure I will have everything I need and to confirm the time and day.

Jul 23, 2019

I appreciate the continued friendliness of the office. Each employee seems happy and professional, and it is a small company with a solid community reputation. I've been a customer for over 15 years. I also appreciate that the doctor stays up-to-date with technological advances.

Jul 17, 2019

warm,caring, capable, knowledgeable, professional

Jul 17, 2019

Felt completely cared for

Jul 13, 2019

I've been going to General Optical for at least 20 years. With a new owner, it is still great, with attentive and helpful service. Very professional, flexible, and thorough. Inspires confidence. After my appointment yesterday, I even referred someone else!

Jul 13, 2019

Competent, professional and courteous staff. I trust my eye health with General Optical's care.

Jul 11, 2019

Amazing doctor.. everything you could want, great doctor, good communicator .. Friendly and knowledgable

Jul 11, 2019

I had a great experience at general optical. Dr. Klaahsen was very knowledgeable and very professional. I went in for an eye exam thinking I had allergies irritating my eyes and she diagnosed and treated an eye infection. She was conscious of my budgetary constraints when prescribing antibiotics, which I appreciated. She had the option to prescribe a more expensive brand, but she spent about ten minutes researching the best most cost-effective option. When I was traveling and trying out my new contacts for the first time, she gave me her personal number to call in case the eye infection returned while I was on my trip. The staff in the office are very friendly and helpful, and sent me emailed copies of my prescriptions and receipts. My only complaint is that they did not seem as knowledgeable about what the appointment would cost. I called ahead of time, told them my insurance provider, and specifically asked whether contacts and glasses would be charged as separate eye exams. I was assured that it is one prescription for both, and that since my insurance covered my eye exam I would not be charged extra for contacts. When I got my eye exam two weeks later, the glasses prescription was covered but the contacts exam ended up being an additional $80. It would have been nice if the front desk person that I had spoken to on the phone had been able to provide me with the accurate cost estimate, but overall I am very happy with my experience.

Jul 8, 2019

Wonderful people - professional and supportive. Website a bit awkward to use. I wanted to confirm my appointment and was told the office was closed because of a public holiday that had happened 2 weeks earlier. Also difficult to interact with the website - and to find a number to call the office directly - rather than to do the awkward on-line booking process.

Jun 30, 2019

The quality of the services were excellent, the exams, straightening my frames, etc. I missed the warmth and connection by the staff that existed when Ron and Leslie owned the company. I found the doctor to be a bit overbearing.

Jun 28, 2019

Friendly, competent service. All questions answered. Excellent service always.

Jun 27, 2019

Quality and convenience! I loved being able to book an appointment online and appreciated the care and efficiency of the team.

Jun 21, 2019

I was recommended to General Optical by a colleague when I moved to MA. I’m always happy with the quick, courteous service and very friendly staff. I spent a long time choosing glasses on my last visit and never felt rushed.

Jun 20, 2019

Wonderfully knowledgeable, pleasant, and fun doctor! The paperwork handling of the office could use some improvement. They had me sign that I had received their HIPPA practice statement without actually receiving that statement and when I pointed out that I can't technically sign it, they said that if they didn't start with the pre-tests, I may not get to be seen that day. Really bizarre given that it's just a piece of paper they have to hand to me. And the second unpleasant surprise was that they didn't accept EyeMed insurance for glasses, just for contacts. I wasn't informed of that when I called to check whether they accepted EyeMed.

Jun 19, 2019

If you're looking for a full service eye doctor General Optical is the place, the staff is excellent and the glasses choices are outstanding.

Jun 18, 2019

The staff and Dr. Crystal Klaaheen at General Optical are fine people, knowledgable and ready to help. I recommend them warmly.

Jun 17, 2019

Dr. Klaahsen is an excellent optometrist, and the General Optical office is an excellently-run shop. I was able to make an appointment as a new patient seeking an eye exam and contact lens fitting with less than two weeks' notice, having recently moved to the area. Dr. Klaahsen is greatly knowledgeable, and made me feel at ease from the first with her expertise. I didn't feel pressured to opt into any up-sold options, and found the office prices for exams to be very reasonable, and product prices competitive with or better than online shops. I will absolutely be staying with General Optical as my optometrist office, and recommend them to others.

Jun 10, 2019

Dr. Klaahsen is a wonderful eye doctor and is always very clear answering questions and explaining the details of the examination with you. The rest of the staff is great helping you to choose and fit the right pair of glasses. I highly recommend them.

Jun 10, 2019

Great service, communicative and helpful. They know what they are doing and their advise was truly appreciated.

Jun 7, 2019

Dr. Klaahsen and the staff are great! I've had a few times where I've had eye flare-ups from allergies and Dr. Klaahsen has always helped me even when I don't have an appointment. Her staff are all really nice and helpful.

Jun 7, 2019

Dr. Klaahsen and her staff were great. Both took their time to ensure my eye exam went well, and Dr. Klaahsen did an excellent job of going over the results of my scans, explaining how my eyes had changed, and what I could expect from my new prescription. Highly recommended

May 31, 2019

Extremely helpful and knowledgeable.

May 25, 2019

Always capable and courteous.

May 22, 2019

Staff and Doctor are warm and make you feel comfortable. They are also incredibly efficient. I would definitely recommend them!

May 13, 2019

I really enjoy the team at General Optical. I moved out of the area and I still come back to Porter Square for my eye exams. They are all very friendly and helpful, as well as personable. Dr. Klaahsen takes her time and isn't just rushing through to get to the next patient. I feel like I can talk to her and ask questions if I need to.

May 13, 2019

The entire staff and Dr. Klaussen offer great and friendly service. They are each very professional and knowledgeable in their expertise.

May 13, 2019

Absolutely great experience. Everyone was friendly, welcoming and knowledgable. Would definitely recommend and come back again!

May 10, 2019

Really enjoyed my visit. Staff was very professional and helpful. Dr. Klaahsen was very knowledgeable and explained everything well. Office is small but was super convenient to my house and seemed to have all the latest technology. Will definitely return in the future!

May 8, 2019

Very friendly staff. You feel very welcomed when you enter their office for the first time. Attentive to one's concerns. Would recommend.

May 8, 2019

General Optical in Cambridge, MA is THE place to go for eyeglasses and Optometrist exams. I've been going there for years and have never been dissatisfied. New lenses always come back from their lab in A-OK condition; never have had to get them re-done like at some places I hear about. I pop in every once in a while to have my glasses adjusted because I'm rough with them and they can get a little bent or stretched. They always fix me up immediately, with a smile.

Apr 25, 2019

I have gotten glasses at General Optical for almost 20 years. They have a great selection of frames and excellent customer service.

Apr 24, 2019

Both the adults and kids in our family go here and they are great. Very helpful with the medical side, choosing frames, and dealing with insurance. Highly recommended.

Apr 22, 2019

Caring and informative staff.

Apr 19, 2019

Always a positive experience- professional and friendly.

Apr 18, 2019

The entire staff is very welcoming, professional, knowledgeable and helpful. I've been a satisfied customer for 13 years.

Apr 17, 2019

The staff are amazing friendly and helpful it's always a pleasure seeing the staff .

Apr 17, 2019

I love Dr. Klaahsen and the staff is super friendly :)

Apr 15, 2019

Dr. Klaahsen is the best. So personable and good at her job. Always a pleasure to get an eye exam!

Apr 11, 2019

General Optical is the only place i will ever go for eye exams, excellent service, frames, and all around outstanding care. The best of the best!!

Apr 10, 2019

It has been very easy to talk to the doctor on the phone and she is very thorough making sure to get issues fixed.

Apr 9, 2019

I would not buy eyeglasses and have my eyes examined anywhere else!!!!

Apr 8, 2019

The staff at General Optical is personable, knowledgeable and helpful. Appointments are timely and clear. Appreciate that Crystal is mentoring new optometrists.

Apr 7, 2019

Had a lovely time. Everyone was very nice and professional.

Apr 3, 2019

Awesome as always. Doc was superb and saw my wife ad hoc when she needed it.

Apr 3, 2019

The exams went very well, pleasant and professional however when it was time to pick out glasses the front desk lady had a stick up her butt.

Mar 30, 2019

As in the past I got super attention, very personal and professional care..

Mar 30, 2019

Very happy with quality of service

Mar 23, 2019

Great service, I loved that they had all of these new non-invasive machines so I was super comfortable!

Mar 16, 2019

I found everyone that I interacted with at General Optical near Porter Square to be friendly, helpful, and knowledgeable. This included the front desk staff and the optometrist. They took the time to give me a thorough eye exam while being respectful of my time that I had to get back to work. I will definitely return!

Mar 16, 2019

Very long wait time, that is my only complaint.

Mar 13, 2019

Loved my talk with the Dr. and she told me where l was coming from just mere looking at the layers on my eyes this l liked so much.

Mar 4, 2019

I can't say enough good things about Dr. Klaahsen. She has helped me so much through the past several years, including one eye emergency that she came in on an off day just to see me. LOVE this practice!

Feb 25, 2019

Friendly, knowledgeable, great service!

Feb 23, 2019

Best visit and service I have ever received for my eye car, from scheduling, to the appointment with the wonderful Dr., to the billing team (Carlene!). I have visited for eye issues and contact appointment/ordering. Highly recommend!

Feb 22, 2019

Very professional and responsive. Highly recommended.

Feb 22, 2019

Honest advise and professionalism.

Feb 16, 2019

Amazing as always! Everyone is so kind and knowledgeable about everything. They have a great selection of glasses also

Feb 14, 2019

Clean, presentable, modern, up to date technology. Friendly staff and the doctor was great, quick and efficient exam. Definitely would recommend to a friend.

Feb 13, 2019

Friendly, knowledgeable, fair!

Feb 7, 2019

The staff was very helpful and really helped me find exactly what I was looking for. More importantly, they really helped me figure out exactly what my needs were and didn't try to sell me stuff I didn't need.

Feb 6, 2019

professional, on time, informative

Feb 6, 2019

I moved to the area 2 years ago, but have delayed finding a local eye because I really loved my loved mine. I am so happy to have found General Optical because they are amazing and local! No more traveling on the commuter rail when I have a scratched cornea. I was able to get a Saturday appointment only two weeks after I called! When I arrived for my appointment there was practically no wait to be seen. Eye check felt thorough yet fast. They even sent me home with enough contacts to get me through until my contact order will come in. If you live or work in the Cambridge area, I highly recommend you go to General Optical.

Feb 5, 2019

It was nice to be in a small, quiet place where I felt comfortable. One staff member fit my new frames while I was there and will mail them when finished so I will not have to come back by cab for them. Dr. Klaahsen seemed to do a thorough eye exam.

Feb 1, 2019

I feel taken care of like family

Jan 28, 2019

Dr. Klaahsen and team are incredible - patient and encouraging with my son and warm and caring all at the same time. Appointments are efficient but helpful. We switched from another practice a year ago and would never go back!

Jan 28, 2019

The staff and Dr. Klaahsen were fantastic, very easy first eye visit. Welcoming clean office, nice staff, Dr. Klaahsen was forthcoming with information and happily answered questions. Would absolutely go back.

Jan 26, 2019

Everything was great, the only caveat was that your prices are a bit high, especially the add ones like antiglare coating. For the price of the frame I got from you, I got the entire package including frames, lenses and lens coating at another optician.

Jan 18, 2019

Staff are kind, responsive, knowledgeable and personable. Very happy!

Jan 17, 2019

Always a pleasure to visit General Optical. Unparalleled customer service with a friendly atmosphere.

Jan 14, 2019

everyone was friendly and professional and your establishment was very clean and not overwhelming

Jan 11, 2019

Fantastic experience. Dr. Klaahsen was efficient, professional, and knowledgeable.

Jan 7, 2019

Dr Klaussen takes great care with her clients from the moment you walk in the door. the service is superb and their expertise unparalleled.

Dec 31, 2018

Diane and colleagues make shopping for new glasses a pleasure, and having an optometrist on site (Dr Khlaasen) is a wonderful convenience.

Dec 30, 2018

Great care, friendly, trustworthy.

Dec 19, 2018

My good fortune in finding an exceptional optometrist and small optometry practice continued with my first appointment at General Optical where I met Carline, Dr. Klaahsen, and Diane for the first time. I left feeling in good care and among friends -- much like with my previous optometrist who retired recently, cared for my eyesight for 30+ years since I was a kid and whom I'd drive almost an hour to see when I was far from being a kid. I have a feeling my trips will be much shorter in the years to come.

Dec 15, 2018

Very Professional and Responsive

Dec 5, 2018

Everyone at general optical is friendly and helpful!

Dec 5, 2018

Always on time Always professional Always friendly Always does a thorough comprehensive eye exam

Nov 30, 2018

Dr Klaahsen and her team are extremely knowledgable, efficient, and friendly! She has extraordinary and accessible ways of explaining what she's doing and how eyes work. I also was very impressed by her team's insurance savvy. Glad to be a new patient!

Nov 18, 2018

It would be extremely helpful if you were to honor the AARP Glasses discount which I was able to use in the purchase of my present pair.

Nov 17, 2018

For any eye exam and eye wear needs, this place is the BEST! I highly recommend them and cannot imagine a better experience for my exam and glasses-choosing process.

Nov 12, 2018

Everyone there is knowledgeable and friendly and prompt. I actually enjoy my eye exams.

Nov 4, 2018

Dr. Klaahsen & team are great! I have been going to General Optical for several years and received care for routine eye exams and new glasses. The office staff is always courteous and welcoming, I have been very pleased with the assistance I received in schedule appointments and selecting/ordering a new pair of glasses. Dr. Klaahsen is wonderful, she is very knowledgeable, thorough and engaging during the exams. I would definitely recommend General Optical!

Oct 26, 2018

I've been going to General Optical for over 10 years and I love the people who work there - they treat me like an old friend. Crystal is a wonderful optometrist, with some of the most advanced technology for eye exams, and the rest of the staff are professional, patient, and relaxed. I have never been disappointed with the choices they have helped me make. I like them so much I usually stop in to say Hi if I'm in the neighborhood. I recommend them highly!

Oct 19, 2018

Dr. Klaahsen is absolutely amazing! I'm new to the area and found her based on location to my home as well as good yelp reviews. I'm so glad I did! She has gone above and beyond for me as a client in getting my contact issue resolved. She's funny, professional, a great listener, and is very knowledgable in the eye field. I would highly recommend her in a heartbeat!

Oct 17, 2018

The entire staff was friendly, Dr. Klaahsen was personable and immediately put me at ease. I really appreciated her approach-- thorough and informative. When I told her I was would be moving across the country soon, she even offered to follow-up with a referral for a great eye Dr. where I'd be moving. All around, it was a fantastic experience. If I were staying in the area, they'd be my go-to for years to come! Stylish, clean and comfortable office, and there's a parking lot behind the building (which is super convenient for Cambridge).

Oct 8, 2018

Everyone is so friendly and helpful..

Oct 4, 2018

Very efficient use of time. I've been going to Dr. Klaahsen for approx. 7 years. She has always been efficient in scheduling, on time when I arrive, and informative during appointment.

Oct 1, 2018

Outstanding, warm service!

Sep 26, 2018

Dr. Klaussen is the best eye doctor I’ve ever had. I’m confident in her ability to treat me appropriately and to make the right recommendations.

Sep 22, 2018

General Optical provides timely, friendly, skilled services and has been providing high quality services for years. I recommend it highly.

Sep 21, 2018

My husband and I had appointments back and back 10.30 to 11.30 and by mistake my calendar was marked 11 to 12. We had to reschedule his, but they were very accommodating and took him in around 11.45 after seeing the patient next to me. They also have weekend openings which is very convenient for working couple

Sep 17, 2018

Dr. Clausen is wonderful ... thoroudh, caring and very thoughtful.

Sep 17, 2018

Both the Doctor and her staff are very friendly and explain things very clearly. She truly cares about her patients.

Sep 17, 2018

I always receive a friendly greeting. When selecting new frames constructive advice is given about best size and shape . New glasses arrive in a timely fashion .

Sep 15, 2018

The service is excellent.

Sep 12, 2018

Dr. Klaahsen is great with kids and grown-ups. Very thorough, knows her stuff, takes an interest in me and my family, and offers practical advice and insights that help me make the most of my eyesight at home at at work.

Sep 10, 2018

always professional eye care with excellent client service ...

Sep 10, 2018

On my first visit I found everyone to be very friendly and helpful.

Sep 8, 2018

We are fortunate to have this wonderful resource in our community. A welcomed blend of grace and competence.

Sep 8, 2018

As alwaysgreat staff, prompt attention!

Sep 7, 2018

Dr. Klaahsen is very knowledgeable. She gave me an appointment the day I called, because something had been in my eye. She was thorough, and so reassuring.

Sep 6, 2018

Terrific attention to customer service and hospitality.

Sep 1, 2018

As always, very professional and knowledgeable.

Sep 1, 2018

Always an excellent experience!

Sep 1, 2018

Thorough, professional examination.

Aug 31, 2018

Great doctor; cheerful and competent! It is always a great experience with Dr Klaahsen; she knows exactly what she is doing and takes the time to explain everything I need to know about my eyes.

Aug 18, 2018

Friendly staff, prompt service, and excellent doctor - witty, sharp, and instills confidence that she knows what she's doing.

Aug 15, 2018

I appreciate both the kindness and the professionalism of all staff. It is a place I look forward to visiting.

Aug 8, 2018

Dr. Klaahsen is kind, competent and takes great care of her patients. Anytime I have had an eye issue she has fit me in one the same day.

Aug 2, 2018

Excellent service. Dr. Crystal is very nice and caring.

Jul 30, 2018

Great service! Professional and personalized. You always leave knowing that you have gotten the best care.

Jul 28, 2018

Great place, everyone is helpful and doctoring is top notch.

Jul 28, 2018

Very professional staff/Doctor. Excellent selection of frames and lenses.

Jul 28, 2018

I have been a customer at GO for over 30 years and keep going back for its expert, friendly service and top of the line optical wear.

Jul 28, 2018

Everyone is friendly, intelligent, and helpful. Highly recommended!

Jul 27, 2018

I had a great first experience at General Optical. The staff were friendly and courteous. They saw me on time! Dr. Klaahsen was very thorough with the eye exam. They had a great assortment of frames to choose from. Lots of different colors and styles. Overall, I had a terrific experience! Oh, by the way, there is free parking behind the building!

Jul 26, 2018

Super friendly staff! Went in for an eye exam and the whole process was smooth and easy. Dr. Klaahsen did a great job with the exam. Would definitely recommend.

Jul 25, 2018

Wonderful practice. Dr. K is the best!

Jul 21, 2018

I love this place! They are communicative and really care about providing an excellent customer experience. The staff is friendly and the service spot-on.

Jul 21, 2018

I am always glad to patronize General Optical. I trust its staff and enjoy their company.

Jul 20, 2018

This is the best office around! I called early in the morning on Tuesday complaining of eye pain and they got me in first thing. Great service, friendly people, super helpful.

Jul 12, 2018

All-around excellent service, everyone very competent and friendly, good coordination with ophthalmologists, especially surgeons, when needed. I've had some bad experiences with others, but have complete trust in both the optometry and optician services here.

Jun 30, 2018

Great service and treatment as usual. New glasses work really well for driving and TV. I think I made a mistake, however, and probably should have gotten bifocals over contact lens instead of just distance correction over contact.

Jun 26, 2018

Staff was courteous & professional. I was quite satisfied by the service provided.

Jun 18, 2018

Professional, friendly, prompt

Jun 10, 2018

General Optical is a local neighborhood treasure. I wouldn't think of going anywhere else.

Jun 9, 2018

Amazing service. Have been coming here for years. Everyone is super friendly and professional

Jun 8, 2018

Thorough, professional, knowledgeable,helpful

Jun 8, 2018

Krystal is an excellent practitioner. Easy to schedule appointments, excellent front-of-house.

Jun 6, 2018

Excellent service and very kind doctors and receptionists and pre screening people. It was quick and throughout

May 29, 2018

I have been going to General Optical for years. I would never go anywhere else. Dr. Klaahsen is the best. Professional and extremely knowledgeable.

May 22, 2018

Dr. Klaahsen was a big help. I found her to be eager to try and figure out my prescription problems and the exam was a breeze. She listened to my story and my problems and came up with a list of things I could do to treat my eyes better, both through behaviors as well as through a better understanding of what to look for in a frame and lenses. This was my first visit after trying many different doctors in the area. I'll be back here for my next exam.

May 19, 2018

You can't do better than Crystal Klaahsen to take care of your vision. She is a pleasure to visit and ultra-skilled at her profession.

May 19, 2018

Really great experience with very kind and attentive staff. The doctor gave such good advice and was super personable but at the same time very efficient

May 17, 2018

Very thorough, knowledgeable and efficient. Everyone is very professional.

May 17, 2018

A great clinician, staff and shop rolled in one!

May 14, 2018

Very professional. Spends time and discusses what she is recommending

May 14, 2018

Comfortable space, kind and professional people.

May 11, 2018

Awesome staff and great selection of frames! Makes spending money...fun!

May 2, 2018

We switched to General Optical on recommendation from a family member. Dr. K was fantastic with my son - helping him feel really comfortable with the eye exam and the entire process (even dilating his eyes!) The office staff was very accommodating and friendly.

Apr 29, 2018

Everyone at General Optical seems earnestly to desire to make my glasses work for me, even providing a second exam when I had problems with my vision that I had hoped new glasses would remedy.

Apr 25, 2018

Incredible patience, kindness, and expertise. Thank you so much.

Apr 16, 2018

The Doctor is knowledgeable; she and her assistant greeted me warmly. However, under the new ownership the staff you first see when entering don't even look up from their computers to say hello when you enter. They do not smile or greet you. After 20 years of being a customer, I feel like a stranger in a place that used to feel comfortable and welcoming.

Apr 14, 2018

This is the friendliest and most competent opticians I have ever been to. Definitely recommend

Apr 12, 2018

Dr. Klaahsen is great-very knowledgeable, kind and professional.

Apr 11, 2018

I love General Optical! As a 35+ year patient I have only good things to say about Dr. Klaahsen and the entire staff. My eyes thank you and I will never go anywhere else!

Apr 7, 2018

Every person I spoke with here was genuinely so nice and helpful.

Apr 2, 2018

Dr Claahsen and her team provide top quality care and service.

Apr 2, 2018

I always love seeing the folks at General Optical. They are all super friendly and great at their jobs. I was thrilled to have PRK (Lasik) surgery 6 months ago, and Crystal at General Optical made the whole recovery process incredibly easy throughout my many visits to the office. Such a great crew!

Mar 29, 2018

Everything is easy, pleasant and effective. The people taking care of you ensure it. You can't really ask for more, but you'll probably get it.

Mar 24, 2018

Your staff are extremely pleasant and helpful, and your professional service is excellent.

Mar 23, 2018

Very impressed with every staff member here, especially Dr. Klaahsen. She was very thorough with the eye examination and provided me new answers to some of my questions/concerns. The staff was also very patient when I was dealing with insurance issues. I felt welcomed there and even though my appointment was near closing time, I never felt pressured to leave. They also sell contact lenses at a competitive price unlike most practices I have been to in the past and for that I was more than happy buy my year long supply through them. They also were able to cut my new lenses and fit them into my old frames within a day - something that usually takes a week. Bottom Line - I highly recommend this practice to anyone looking in the Greater Boston area

Mar 5, 2018

Very friendly and welcoming office.

Feb 28, 2018

Dr. Krause is fantastic: thorough, helpful, explains everything. I trust her judgement completely.

Feb 26, 2018

Dr. Krause is fantastic: thorough, helpful, explains everything. I trust her judgement completely.

Feb 26, 2018

Appreciate Dr. Klasson. She is always accommodating and provides good information. Staff is very friendly.

Feb 17, 2018

This is my first visit to General Optical. I would recommend it enthusiastically to my friends and neighbors. Dr. Klaahsen did a thorough exam and a glaucoma test. All the staff members were very cordial and professional. They were very helpful with an eye insurance plan I have. The insurer thought they were hosting a game of "20 questions" with few clear answers. In any case, General Optical prevailed and I am looking forward to picking up my glasses and clip-on sunglasses.

Feb 16, 2018

General Optical has always been attentive to my needs. From the attention to detail from Dr. Klaussen to the helpful staff assisting with eyeglass selection and adjustments, I have always been impressed with the services they provide. They are wonderful part of the North Cambridge community.

Feb 15, 2018

Great local vibe and the staff were both friendly and professional, especially considering that I am a new patient. The doctor I saw was extremely helpful in explaining the pros and cons of different contact lenses, and suggested ways that I might improve comfort of lenses overall. I did not feel rushed at any point. The office was also knowledgeable and transparent about which services my insurance would cover, and to what extent, so that my expectations were reasonable and I didn't get blindsided with hidden costs. Overall a wonderful experience, and I would highly recommend others to check these folks out.

Feb 15, 2018

Staff and doctor were very helpful and friendly. Makes for a good visit.

Feb 15, 2018

My visit was very professional and quick. Just at the time I scheduled which is much appreciated.

Feb 12, 2018

The doctor and staff at General Optical are a wonderful caring bunch. I highly recommend them.

Feb 8, 2018

All my life I've walked past your store and admired the window displays and general "home town" vibe of the place. Well, after many years I needed glasses and was looking forward to supporting my local business and made an appointment with General Optical. Surpassed expectations in every way. People, products and customer service, well done!

Feb 5, 2018

recommended General Optical to two friends who both also had excellent experiences. Thank you.

Feb 2, 2018

I hadn't gotten an eye exam in a decade since living in another state, so I was thrilled to see availability at General Optical close to home. Scheduling was simple, location is central and great for someone walking, driving, or taking the train (though be ready for meter parking if you're not a Cambridge resident). The assistant and doctor were both very quick yet thorough in answering my questions and going through the whole exam. All in all it was a super pleasant experience and I'm glad to have such a good resource close by!

Feb 2, 2018

I have never felt that comfortable dealing with a doctor or a place of business as I did with general optical , everyone is so friendly and nice and very accommodating , I love this place !!

Jan 31, 2018

Really pleasant lovely office. After determining that I didn't have great insurance (ugh) they were still able to perform the exam and provide the prescription that I could fill elsewhere. Very thorough in the description of the issues with my eyes. Keep in mind...there is parking in the back!

Jan 18, 2018

Everyone working there was incredibly kind, fun, professional, and clearly enjoyed their work. My appointment ran efficiently, on time, and I still felt I received the appropriate time, care, and attention. I would not hesitate to recommend!

Jan 14, 2018

Great service, extremely thorough and professional

Jan 12, 2018

Excellent service! I love this place. Dr. Klaahsen is a wonderful optometrist and the staff who work in the outer office are all warm and helpful.

Jan 11, 2018

The doctor and staff were friendly, efficient, and professional.

Jan 11, 2018

Dr. Klaahsen is professional, knowledgeable and efficient while also being very engaging, kind and helpful. She took her time to explain to me the exam results and what my options were. I was helped by Dianne O'Donoghue who found some great selection of frames for me and it actually made it hard for me to decide which one was best, which was a great problem to have. She also went through the different lens options and actually talked me out of an option that I was in favor of at first, but as she explained how it actually worked (self-darkening shades) I realized it wasn't really what I wanted. Kudos for treating the customer right in the long term versus a short-term sale. The whole staff worked with me to take full advantage of my vision insurance at the end of the year, and I was able to get new prescriptions for my current frames and am set to get a second set of frames and prescription when my insurance rolls over on January 1. After being at some optometrists who were clearly into sales first, this was a refreshing change and they now have a long-term customer.

Dec 30, 2017

Everybody was friendly, knowledgable, and helpful. Equipment was state of the art.

Dec 29, 2017

I strongly recommend General Optical for eye care services—both for quality of eye care and for the congeniality of the entire staff. I have a complex RX and wear multi-focal glasses and daily multi-focal lenses. Dr. Klaahsen and her team at General Optical took the time to get it right and make sure I was happy with the end result. Overall, I am impressed with this highly competent, engaged, friendly and super helpful team of professionals. A special shout out to Dianne O’Donoghue who really knows her stuff and is dogged in her commitment to quality and service.

Dec 26, 2017

General Optical is the best place in town for eye exams and eye glasses/contacts. Worth every penny, especially the personal attention!

Dec 20, 2017

Lovely and kind service and people!

Dec 7, 2017

I love the expertise, attention to detail, and friendliness of the people at General Optical. They are always so knowledgeable, helpful, and kind. Dr. Klaasen's eye examinations are very thorough, and she explains everything. I've worn glasses for over 50 years, and this is the best service I've ever received. They also have a wonderful selection of attractive glasses frames. My husband and I plan to go to General Optical for all our eye examinations and all our glasses and sunglasses. They're great!

Dec 4, 2017

I love this practice! Dr. Crystal is very thorough and so pleasant. Opticians are accommodating, friendly, and have a great selection of frames. And they have parking! Although I have moved out of Cambridge, I come back every year for my exam.

Dec 3, 2017

Fabulous place... Great location, efficient staff & all VERY! Carline is super nice & Dr. Klaahsen was terrific; easy to talk to, she actually listens to what you tell her! Great at explaining all options.

Nov 17, 2017

The office staff is friendly, professional and knowledgable.

Nov 16, 2017

Very friendly. Told me about coverage I didn't know I had.

Nov 11, 2017

I've had a Handful of bad experiences with optometrists in past and as a result I hate the yearly visit. This is quite the opposite! From the doctor to the staff, all friendly and helpful. Dr Klaahden is attentive and patient. Most important, budget Conscience. Took long enough but I think I found the one! I'll stick with general optical

Nov 1, 2017

Good eye care, good location. What more do you need?

Oct 29, 2017

great overall experience, very knowledgable and helpful, would not trust anyone else with my eyes.

Oct 18, 2017

Helpful, knowledgable and friendly staff. The process of check-up through glasses selection was smooth.

Oct 17, 2017

Dr. Klaahsen is great! Appointments are always on time. Dr. Klaahsen is very knowledgeable and kind so the exam is easy and pleasant. I highly recommend her!

Oct 16, 2017

Everyone is kind, responsive AND I always feel that my eyes have gotten the best examination possible!

Oct 9, 2017

I was treated with courtesy and kindness, and Dr. Klaahsen was not just efficient and quick but friendly and personal at the same time.

Oct 4, 2017

General Optical has an amazing staff that is courteous, friendly and professional. Highly recommended.

Oct 4, 2017

Highly recommended. They make appointments quick and easy, with very little waiting. Dr. Klaahsen is very personable, always follows up on any questions I have and remembers me from year to year.

Sep 19, 2017

Good location and valuable service.

Sep 18, 2017

General Optical Co. is a great and easy eye doctor service in Cambridge. Easily accessible by Porter/Davis squares, efficient, simple, and friendly office experience.

Sep 10, 2017

Great staff, so friendly.

Sep 9, 2017

They are phenomenal with patient care! I got a trial pair of contact lenses for to test my new prescription, and unfortunately it's been very hard to find a pair that work with my eyes. However, even though I have had to call and come pick up new trial lenses enough for the staff to recognize my name, the entire office has been beyond nice, kind, and incredibly helpful. Dr. Klaahsen has truly gone above and beyond to work with making sure I find the right prescription and fit. She has seen me several times and is fantastic about talking to her patients personally. I can't recommend Dr. Klaahsen enough!!

Aug 29, 2017

Very helpful and professional. Dr. Klaahsen does a very thorough exam, both in terms of eye health and refraction. General Optical has an excellent selection of frames and is great at advising and fitting, including filling difficult prescriptions. Highly recommended.

Aug 26, 2017

Been going to General Optical for years. The staff is always friendly, helpful, knowledgeable, and accommodating. Eye exams are thorough, professional, and efficient.

Aug 24, 2017

Staff were knowledgeable and quick to help and answer questions. Doctor was also prompt and very thorough.

Aug 24, 2017

I felt nervous about getting an eye exam, but they really put me at ease. The staff are very friendly and professional, and I was actually in a better mood after my appointment.

Aug 18, 2017

With new management, the family-like feel of the office is maintained while retaining high standards of professionalism.

Aug 16, 2017

Dr. was great, but cost of lens is $50 more than other places.

Aug 10, 2017

Friendly, honest, and relatively punctual eye exam!

Aug 9, 2017

Excellent service. I made an appointmet online which was great as it was an emergency and that way I was able to do it on the weekend and go in Monday morning. All the staff was really really nice, professional, and friendly. I had read good reviews which is why I chose it, and I am very happy both with the doctor and the optical staff and services. Would definitely recommend it and will definitely go back.

Aug 9, 2017

I had been going to the same Optometrists for a long time. They were good enough, but nothing more. I always felt very pressured into buying frames from them despite the fact that they had a very limited selection. I got the sense that the doctors were kind of going through the motions. the exams felt...mechanical, I guess it the best word I can think of. Two years ago I sustained 2 concussions and I hadn't had an eye exam since. I saw a General Optical ad on TV talking about being sensitive to the symptoms of head trauma. That was the thing that convinced me that it was time to make a change. I am so happy that I did. I was there for the first time last week and I couldn't have had a more positive experience. Dr. Klaahsen made me feel at ease immediately. She explained things clearly and in detail. She had a great deal of knowledge about head injuries, as they relate to vision. She is an absolute pleasure to work with. And, she obviously sets the tone for the entire staff. To the person, everyone that I interacted with was friendly, cheerful and helpful. I didn't feel pressured into making purchases. In fact, Diane S. (who was so kind and thoughtful) helped me with frames. I picked 3. She told me to only have one pair made up because my prescription had changed so much. She wanted me to see how they felt before going forward with the others. I'd say that's pretty outstanding customer service. If I've rattled on, it's because the experience is fresh in my mind and I highly recommend General Optical.

Aug 3, 2017

The service is courteous and competent.

Jul 26, 2017

Having lost my glasses, I came in to get another pair. It turned out my prescription was four years old, so General Optical squeezed me in for an eye exam, gave me an up to date prescription, and fitted me for new glasses, all done in a friendly and courteous manner. The greatest thing was, my new glasses were ready the next day! I highly recommend this office and everyone in it.

Jul 26, 2017

Great customer care service. They always do an excellent job at informing me of what's going on and answering any questions I have. Very thorough and patient throughout the whole exam.

Jul 17, 2017

i was very impressed by the thoroughness of the eye exam and the information I was given. With the list of vitamins I needed I was able to see what was provided by my daily vitamin and usual foods so I could see what supplements I needed or changes I should make.

Jul 17, 2017

Everyone was incredibly friendly and helpful!

Jul 14, 2017

I left this practice with complete confidence in having a thorough examination and expert medical advise. The support staff were friendly and professional.

Jul 13, 2017

General Optical is conveniently located, offers easy online scheduling, and has the latest technology for eye exams. The doctor and staff are pleasant, informative and professional. I feel very comfortable having my eyes cared for at General Optical!

Jul 12, 2017

Doctor and staff were very nice. I had no wait, was taken in on time.

Jul 5, 2017

Friendly, professional staff. Great location and there's always parking nearby, or out front.

Jun 29, 2017

It was my first visit; everybody was very friendly, they explained all the tests during the eye exam and answered all my questions. I did not have to wait for my appointment. I also bought new glasses, they helped choosing the frames, nice variety and high quality.

Jun 25, 2017

Dr Klausen and Diane are wonderful. I go to them even though my medical plan does complains that they are not in my network. I will not use anyone else. Diane is a wizard at fixing my glass when they break. My life style is rough on glasses.

Jun 22, 2017

I was really happy with the service at General Optical. Everyone was very attentive and ready to answer any questions I had. A warm and friendly atmosphere all around.

Jun 18, 2017

Once I started going to General Optical, I've never set foot in another optical shop. My entire family goes here now for exams as well as advice and eye glasses. The staff are always friendly, informative and really helpful. I used to leave my eye exams more confused than when I entered. Now I look forward to these visits. And their range of glasses is exceptional.

Jun 17, 2017