Pediatrics West, PC

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Reviews

StarStarStarStarStar Always a pleasant and efficient experience! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Always a pleasant and efficient experience!


StarStarStarStarStar Pediatrics West has always been our go to offic... —    (Patient since Fri Jan 29 00:00:00 MST 2016)

Pediatrics West has always been our go to office for our children's medical needs. Since my first son was born in December 2010 we have continuously gone here and they have always taken care of our children as well as you could ever hope. My second child is 20 months old and he has extreme allergies to some food and seasonal irritants. On top of that both of our childten have asthma so we have spent more time at the doctors than i like but Pediatrics West has always made my children and I feel comfortable and they address every situation with such care and support that I feel they are a valued part of the village that it takes to raise my children right. We have been to all offices and they offer hours for weekday nights and evenings as well as weekends. I can't express enough how grateful I am to have such amazing and caring nurses and doctors to look after my boys.


StarStarStarStarStar My daughter went in to see Dr. Hiltunen and she... —    (Patient since Thu Nov 30 00:00:00 MST 2006)

My daughter went in to see Dr. Hiltunen and she was wonderful, as always!


StarStarStarStarStar The clinical care is always very good, however,... —    (Patient since Sat Sep 11 00:00:00 MDT 2010)

The clinical care is always very good, however, the practice needs to respect patients' time. We waited just over 15 min in the waiting room to get started with a nurse/tech and once she was done, waited an additional 20 min for the doctor. Unacceptable for a physical apt that has been scheduled for months and months.


StarStarStarStarStar I never have anything negative to say about the... —    (Patient since Wed Jun 11 00:00:00 MDT 2014)

I never have anything negative to say about the clinic. I moved from Carlisle to Stoneham and still kept my children here. They get me same day appointments, its a great staff. It doesnt matter what Dr you get theyre all great and nice.


StarStarStarStarStar best service, great communication  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

My children, now teens have the best service at Pediatrics West. The real attention and great communication with your doctors and nurses are more than valuable. It helped them to get the right diagnosis.


StarStarStarStarStar  —    (Patient since Tue Aug 29 00:00:00 MDT 2017)

We had a wonderful experience at pediatrics west! The staff was warm and welcoming and we really appreciated having the newborn nook for our premature daughter. We felt well taken care of during our appointment, and feel confident that Finley is in great hands!


StarStarStarStarStar Pediatrics West appointments always go smoothly... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Pediatrics West appointments always go smoothly. The reception is friendly and fast, and their new waiting building is beautiful. I barely sat down before they called me in for the appointment! No waiting at all.


StarStarStarStarStar Great clinic! Stellar staff of doctors & nurses... —    (Patient since Tue Aug 13 00:00:00 MDT 2013)

Great clinic! Stellar staff of doctors & nurses.


StarStarStarStarStar Dr. Sheehy is the best! my son has been going ... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Sheehy is the best! my son has been going to him for years and we love him!


StarStarStarStarStar Nurse was super nice and made Jack and Luke fee... —    (Patient since Tue Mar 09 00:00:00 MST 2010)

Nurse was super nice and made Jack and Luke feel comfortable. She also was very patient with them. Doctor nice, but talks so fast, at times I had a hard time following what he was saying.


StarStarStarStarStar We love Pediatric West!!! Everyone cares about... —    (Patient since Wed Aug 12 00:00:00 MDT 2015)

We love Pediatric West!!! Everyone cares about our children, from the front desk staff to the doctors.


StarStarStarStarStar We love Dr. Egan. Happy about the annual check!... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love Dr. Egan. Happy about the annual check!


StarStarStarStarStar Always right on! —    (Patient since Sat Jul 03 00:00:00 MDT 2010)

Always pleasant and extremely efficient! Wouldn't want to go any other place!


StarStarStarStarStar Dr. Daly was great. —    (Patient since Thu Aug 02 00:00:00 MDT 2007)

Dr. Daly was great. He interacted directly with my ten year old. He is very personable. He made the appointment "fun" and stress free.


StarStarStarStarStar Very thorough, caring experience —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Very thorough, caring experience


StarStarStarStarStar Fantastic Care! —    (Patient since Sun Jan 26 00:00:00 MST 2014)

Last week I picked my boys up from daycare and the little one had a red eye. I called Pediatrics West and they got me in in 10 minutes. While getting the little one checked out, my older son showed the nurse his 'heat rash' on his belly. Right away she said it looked suspicious. Without even checking him in officially, they ran a strep test and it was positive! I was so thankful that they fit us in so quickly and took such great care of BOTH boys! I feel so lucky to have them as our primary care office! Along with Dr. Sheehy, all of the staff are wonderful!


StarStarStarStarStar Dr. Hiltunen is the BEST!!  —    (Patient since Thu Feb 14 00:00:00 MST 2013)

Dr. Hiltunen is the BEST!! She is always so patient and thorough during our checkups. She also makes visits for my twins fun and entertaining so they don't get frightened.


StarStarStarStarStar Dr. A always provides superior care. I have th... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. A always provides superior care. I have the utmost respect and confidence in him and for him.


StarStarStarStarStar Dr. A always provides superior care. I have the... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. A always provides superior care. I have the utmost respect and confidence for him and in him.


StarStarStarStarStar Annual Physical Exam —    (Patient since Mon Jun 23 00:00:00 MDT 2008)

Dr. Sander was very detailed in checking on my daughter and gave us satisfactory answers to all my questions. And the nurse was polite, frienldly, and careful on all procedure.


StarStarStarStarStar Kind staff, doctor listened and had a very happ... —    (Patient since Thu Mar 09 00:00:00 MST 2017)

Kind staff, doctor listened and had a very happy demeaner even with my active kiddo. Thanks!


StarStarStarStarStar Always greets with a smile! —    (Patient since Wed Aug 31 00:00:00 MDT 2016)

Always greets with a smile!


StarStarStarStarStar Dr. Francis is a wonderful doctor. He is very k... —    (Patient since Tue Mar 24 00:00:00 MDT 2009)

Dr. Francis is a wonderful doctor. He is very kind, friendly and easy to talk to.


StarStarStarStarStar We love Pediatrics West. The staff at the West... —    (Patient since Thu Oct 30 00:00:00 MDT 2014)

We love Pediatrics West. The staff at the Westford office are incredibly friendly, polite, and knowledgeable. We find it easy to schedule appointments, especially sick visits.


StarStarStarStarStar Pastor Susan Lyon —    (Patient since Fri May 26 00:00:00 MDT 2017)

Very good service and attention to our needs. Thank you so much.


StarStarStarStarStar Dr. Daly was great, again! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

This was our second time seeing Dr. Daly, and again he was fantastic. He has a great bedside manner, really listens, and is a great communicator. He really thinks things out thoroughly, tries to get to the bottom of what is going on, and works to solve it. You can tell that he really cares and is very knowledgeable - a great combination! Thank you! My son is feeling better thanks to his care.


StarStarStarStarStar Kim Adamson is fantastic. My 3 kids feel so co... —    (Patient since Fri Apr 18 00:00:00 MDT 2008)

Kim Adamson is fantastic. My 3 kids feel so comfortable with her. She takes her time and talks to them directly , as well as to me. She never rushes us. Every time we see her, she is happy and friendly. She is our favorite 😊


StarStarStarStarStar Thank you!  —    (Patient since Mon Feb 15 00:00:00 MST 2016)

Everybody is always so nice and caring with nervous little patients. From the minute you walk in everyone is friendly and attentive. I have seen a few of the doctors and they are alway helpful and very informative every check ups.


StarStarStarStarStar Dr. Susan Kelleher is great with kids; highly r... —    (Patient since Thu Sep 21 00:00:00 MDT 2006)

Dr. Susan Kelleher is great with kids; highly recommend her.


StarStarStarStarStar Dr. Sue Kelleher was awesome! She is great wi... —    (Patient since Fri Aug 11 00:00:00 MDT 2006)

Dr. Sue Kelleher was awesome! She is great with kids...


StarStarStarStarStar New patient —    (Patient since Sat May 13 00:00:00 MDT 2017)

We just started going to Pediatrics West with our newborn. We chose it for the convenience as well as the recommendations from friends and acquaintances. We have been very happy with them.


StarStarStarStarStar Dr. Eagan is terrific! She is thorough and cari... —    (Patient since Wed May 19 00:00:00 MDT 2010)

Dr. Eagan is terrific! She is thorough and caring. So glad we found her.


StarStarStarStarStar We love pediatrics west. We have been going the... —    (Patient since Tue Aug 07 00:00:00 MDT 2007)

We love pediatrics west. We have been going there for 13 years now, great staff, nurses and doctors.


StarStarStarStarStar Everyone is warm and friendly and informative. —    (Patient since Mon Nov 14 00:00:00 MST 2016)

Everyone is warm and friendly and informative.


StarStarStarStarStar  —    (Patient since Fri Jan 24 00:00:00 MST 2014)

Very accommodating was running late for our appointment and the office was very patient with us and took us in Dr. was very nice and the staff was wonderful as well


StarStarStarStarStar First visit —    (Patient since Tue Apr 04 00:00:00 MDT 2017)

We came in to see the NP prior to my son's first visit with his new pediatrician ... the office was very accomodating in fitting us in. The NP, Maureen, was very thorough and did an excellent job explaining the plan of care to my son.


StarStarStarStarStar We are new to the community and have found Dr. ... —    (Patient since Thu Sep 08 00:00:00 MDT 2016)

We are new to the community and have found Dr. Egan and the staff at Westside Pediatrics to be supportive, accommodating and extremely helpful in the care and growth of our daughter. We would recommend them highly to other inquiring families.


StarStarStarStarStar I love this place!  —    (Patient since Thu Oct 30 00:00:00 MDT 2014)

I love this place! I've never seen a doctors office run so smoothly. You never wait. They really are amazing! Everyone is so nice and friendly. My son is 2 1/2 and in those years, nothing but a great experience every time.


StarStarStarStarNo Star All good —    (Patient since Tue Sep 15 00:00:00 MDT 2015)

Not 5 stars as we had to wait after our appointment time. Nurse and doctor were excellent.


StarStarStarStarStar We absolutely LOVE them! —    (Patient since Mon Mar 07 00:00:00 MST 2016)

My son has always gone to Pediatrics West and we have been very happy with the care he receives. The staff is friendly, efficient, accommodating and professional. It is nice to deal with such people when one has a sick child. I highly recommend them.


StarStarStarStarStar Cannot say enough good things about Peds West -... —    (Patient since Mon Jan 25 00:00:00 MST 2016)

Cannot say enough good things about Peds West - very happy with our experience


StarStarStarStarStar We love Dr. Jayne at the Fitchburg Office! —    (Patient since Fri Jul 29 00:00:00 MDT 2016)

I am always impressed with the care we receive when we go to the Fitchburg office. Everyone is so friendly on the phone and in person. We really like Brittney and absolutely love Dr. Jayne. Excellent customer service each time.


StarStarStarStarStar Provided compassionate care to my whole family.... —    (Patient since Mon May 07 00:00:00 MDT 2012)

Provided compassionate care to my whole family. Dr. Eagan truly listened to concerns. Although there for my twins, she even followed-up about my other son too.


StarStarStarStarStar Dr. Eagan is great!  —    (Patient since Mon Sep 21 00:00:00 MDT 2015)

Dr. Eagan is great! We appreciate her care, knowledge, and support.


StarStarStarStarStar Very satisfied - we love this practice —    (Patient since Mon Apr 11 00:00:00 MDT 2016)

Very satisfied - we love this practice


StarStarStarStarStar We have been so happy with pediatrics west. The... —    (Patient since Mon Sep 21 00:00:00 MDT 2015)

We have been so happy with pediatrics west. The preventative care is amazing. The doctors take parent concerns seriously and take steps to refer to specialists, etc to make sure early action is taken.


StarStarStarStarStar We love Pediatrics West —    (Patient since Mon Feb 15 00:00:00 MST 2016)

We love Pediatrics West. Dr. Eagan is great and the staff is amazing too!


StarStarStarStarStar Dr. Frances was so personable and wonderful wit... —    (Patient since Tue Aug 01 00:00:00 MDT 2006)

Dr. Frances was so personable and wonderful with my daughter. I think she felt better just listening to his rational and clear explanation of why she was sick. He's a great doctor!


StarStarStarStarStar Dr. Hiltunen is the best! All the doctors, nur... —    (Patient since Fri Oct 10 00:00:00 MDT 2014)

Dr. Hiltunen is the best! All the doctors, nurse practitioners and staff are great! I wouldn't take my children anywhere else!


StarStarStarStarStar Really enjoyed our experience its close to home... —    (Patient since Mon Apr 03 00:00:00 MDT 2017)

Really enjoyed our experience its close to home, friendly staff with a welcoming environment. Dad liked the new England sports themed room ;)


StarStarStarStarStar seen on emergency  —    (Patient since Fri Jun 08 00:00:00 MDT 2007)

Had a late Friday emergency and we were fit right in! So grateful to be able to see our own doctors and not end up waiting for hours at an urgent care clinic. Thank you!


StarStarStarStarStar I'm so impressed with Pedi West! The doctors, ... —    (Patient since Tue Sep 22 00:00:00 MDT 2009)

I'm so impressed with Pedi West! The doctors, nurse practitioners, nurses, and front desk staff are phenominal! Always a positive experience and I wouldn't choose anywhere else for my children's care!


StarStarStarStarStar We are always very pleased with Pediatrics West... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We are always very pleased with Pediatrics West and think that Dr. Eagan is exceptional. We live in Groton, but go to Westford because we are so fond of Dr. Eagan.


StarStarStarStarStar Perfect  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

18 year old male. Down with the flu and they saw me in 15 minutes and process was easy. Have been going here since age 5 and it's always been a nice experience.


StarStarStarStarStar I have been coming here for years and years and... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I have been coming here for years and years and it has always been a very great experience! Never have to wait a long time once I check in


StarStarStarStarStar Melissa/Allergy West Lead —    (Patient since Fri Jan 16 00:00:00 MST 2015)

We were fortunate to meet Melissa on Saturday for Eddie's final HPV shot. She is the Lead at the Allergy West office. It was a pleasure to talk to her about Eddie's possible allergies! She was very friendly, courteous, helpful, calming, wonderful and graciously spent time with us to schedule my two kids allergy appointments. She wrote up a note on what I needed to do, so very helpful! Thank you so very much, Melissa!


StarStarStarStarStar As always- my daughters wellness check was wond... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

As always- my daughters wellness check was wonderful.


StarStarStarStarStar  —    (Patient since Mon Sep 21 00:00:00 MDT 2015)

As always, Dr. Jones was wonderful with our 18-month-old daughter. We feel so lucky she has been Nora's pediatrician since she was a newborn. We always highly recommend Dr. Jones and Pediatrics West to anyone who asks.


StarStarStarStarStar Dr. Hiltunen is always so patient —    (Patient since Thu Feb 14 00:00:00 MST 2013)

Dr. Hiltunen is always so patient


StarStarStarStarStar We met with Kim Adamson whom we adore! She is f... —    (Patient since Thu Jul 17 00:00:00 MDT 2014)

We met with Kim Adamson whom we adore! She is fabulous with the kids, very honest and direct - a truly refreshing practitioner.


StarStarStarStarStar Late Evening Appointment —    (Patient since Wed Jun 18 00:00:00 MDT 2008)

I called very late in the day and Dr. Francis was able to fit me in at 7:20pm. He was very good to me and treated me for strep throat.


StarStarStarStarStar  —    (Patient since Mon Jan 20 00:00:00 MST 2014)

Zoe Chin CPNP was great! She answered all of my questions and we did not feel rushed.


StarStarStarStarStar Great Team —    (Patient since Wed Aug 24 00:00:00 MDT 2016)

From the front desk staff to the nurses to the doctors you are always greeted with a smile and treatment is exceptional.


StarStarStarStarStar We had the best visit ever and love the staff! ... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We had the best visit ever and love the staff! Dr. Jones and her nurse were extremely helpful and knowledgeable. I would recommend to anyone looking for a new pediatrician.


StarStarStarStarStar New Groton office —    (Patient since Wed May 13 00:00:00 MDT 2015)

Today, we visited the new Groton office & it was beautiful! We saw Kim Addison. She was so nice & very attentive to my son'd needs. She was very friendly & easy to talk to.


StarStarStarStarStar  —    (Patient since Tue Jul 05 00:00:00 MDT 2016)

I had a sick appt upstairs, and arrived to my daughter's sick appt an hour early. The front office staff were very kind, and were able to work in my six year old with a provider right then. I am so grateful for that! Our caregivers (the nurse and the NP) were phenomenal. Thanks again to everyone at Pedi West Westford! 👍🏻


StarStarStarStarStar Really appreciate all the time Dr.Sheehey spent... —    (Patient since Tue Oct 25 00:00:00 MDT 2011)

Really appreciate all the time Dr.Sheehey spent with us and outlining in detail the various vaccines recommended. Always feel that we are important to him and never feel that we are being rushed through the appointment.


StarStarStarStarStar Overall quality  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. A is as always great, as a family we have used all the different parts of Pedi West services (medical, allergy and mental health). The only service that we find horribly low quality is the mental health piece!


StarStarStarStarStar Love, love, love this practice. The staff is a... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Love, love, love this practice. The staff is always very courteous . No matter if you're their for a regular physical, a sick visit they always make you and your child feel welcome. The new office space is great. Very roomy and bright waiting room and spacious exam rooms


StarStarStarStarStar 7 Year Annual Check Up —    (Patient since Wed Apr 14 00:00:00 MDT 2010)

The staff at Pediatrics West are always friendly, kind, and helpful. The positive, friendly, helpful environment makes me and my kids feel welcome and supported.


StarStarStarStarStar NP Oliver was wonderful —    (Patient since Thu Nov 28 00:00:00 MST 2013)

NP Oliver was wonderful- my son thoroughly enjoyed his appointment. She gave him great teaching and addressed all our questions.


StarStarStarStarStar Great Doctors Office  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Great family office, doctors and nurses are super nice, and the waiting room has lots if things to entertain kids


StarStarStarStarStar  —    (Patient since Thu Jan 19 00:00:00 MST 2017)

Dr. Eagan spent time answering all of my questions, supporting my next steps for referrals, and giving me perspective on navigating the IEP process. We are new patients and we're blown away by her thoroughness.


StarStarStarStarStar Pediatrics West has always provided great care ... —    (Patient since Mon Dec 14 00:00:00 MST 2009)

Pediatrics West has always provided great care for my kids. It is easy to get an appointment and the staff is kind and friendly and know how to handle apprehensive children. Thank you!


StarStarStarStarStar I called at 6 pm as my son was complaining of e... —    (Patient since Sun Jan 26 00:00:00 MST 2014)

I called at 6 pm as my son was complaining of ear pain, they took me at 7:20, he had a double ear infection and they prescribed medication. He has his birthday party tomorrow so I am very grateful for their availability, quick action and great care as always!


StarStarStarStarStar Love this office! —    (Patient since Sat Apr 27 00:00:00 MDT 2013)

Dr. Daily was awesome with my daughter. He told her he was gonna try and see if there was butterfly's in her ears and now she tells me there are 2 butterflies in her ears.. he made it fun for her. Also, he remembered us from when he saw my son on a sick/rash appointment. Really glad you have caring doctors and nurses there!


StarStarStarStarStar Pediatric West continues to provide wonderful, ... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Pediatric West continues to provide wonderful, caring services.


StarStarStarStarStar Dr. Daly was fantastic. He immediately connect... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Daly was fantastic. He immediately connected with my son and made us both feel at ease. He was thorough and informative. Our nurse was also great!


StarStarStarStarStar Today was our first visit with Maureen as we sw... —    (Patient since Fri Jul 08 00:00:00 MDT 2016)

Today was our first visit with Maureen as we switched providers and I have to say, I very much appreciate her time and her willingness to problem solve my daughter's sleep/night time feeding issues. I feel like she listened, was attentive, helpful and truly cared about my daughter.


StarStarStarStarStar we waited 18 minutes past our appointment time ... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

we waited 18 minutes past our appointment time to be taken into the room and another 17 minutes in the room to see the NP. She was thorough and spent lots of time going over all our questions.


StarStarStarStarStar The very best in pediatric care. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I have consistently received excellent care from the providers at Pedi West. All staff are professional, friendly and knowledgeable. Couldn't ask for anything more.


StarStarStarStarStar This a great practice, like most sometimes too ... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

This a great practice, like most sometimes too busy but they try to accommodate by need!


StarStarStarStarStar Great Peditricians  —    (Patient since Sat Oct 31 00:00:00 MDT 2015)

I've been with Pediatrics West for almost 8 years. I highly recommend them.


StarStarStarStarStar Pediatric West has been so wonderful in taking ... —    (Patient since Thu May 14 00:00:00 MDT 2009)

Pediatric West has been so wonderful in taking care of my children. The staff is very attentive, caring and knowledgeable.


StarStarStarStarStar Physical exam - Good Service —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We only waited a few minutes till Max was called in. They checked with his Dad about giving him shots. They provided a summary of the results. Everyone was kind and professional.


StarStarStarStarStar Always a good experience.  —    (Patient since Mon Jun 27 00:00:00 MDT 2016)

Always a good experience. All of the doctors and staff that I've met are pleasant and friendly and professional.


StarStarStarStarStar I am a first time Mom of course who has lots of... —    (Patient since Mon Nov 28 00:00:00 MST 2016)

I am a first time Mom of course who has lots of questions and concerns, the doctors here were happy to help and explain everything.As well as after my appointment they called to follow up with me about my Daughter not peeing for a while to see if that had changed. I love that there is a location opened in westford on the weekends with appointments avaiable. very pleased so far


StarStarStarStarStar Such a kind, helpful staff! —    (Patient since Tue May 17 00:00:00 MDT 2016)

Such a kind, helpful staff!


StarStarStarStarStar Everyone at this practice has always been so fa... —    (Patient since Thu Jun 19 00:00:00 MDT 2014)

Everyone at this practice has always been so fabulous and welcoming. Dr. Hiltunen is the best and my daughter loves going to see her. I would highly recommend PediWest to anyone.


StarStarStarStarStar We are so happy that we chose Dr. Sheehy at Ped... —    (Patient since Mon Mar 25 00:00:00 MDT 2013)

We are so happy that we chose Dr. Sheehy at Pediatrics West for our pediatrician. He is knowledgeable, patient, and kind and he always sets our minds at ease regardless of the reason for our visit. We never feel rushed and always leave feeling better about things than we felt when we arrived.


StarStarStarStarStar As always everything went great. Iam always hap... —    (Patient since Tue Dec 03 00:00:00 MST 2013)

As always everything went great. Iam always happy when we go Pediatrics west!


StarStarStarStarStar First visit to Pediatrics West —    (Patient since Wed Nov 30 00:00:00 MST 2016)

This was our first visit to Pediatrics West. The Staff was very friendly and open. They listened to us, asked our opinion and gave us sound advice.


StarStarStarStarStar First pediatric visit —    (Patient since Wed Dec 07 00:00:00 MST 2016)

We met with Dr. Sheehy for our initial pediatric visit following the birth of our first baby. We were tired, anxious and had more questions than I ever thought possible. Dr. Sheehy had a calming and warm presence that instantly put as at ease, and answered all of our questions with humor and confidence. He was knowledgeable and non-judgemental and made the whole process as easy as possible. We left feeling much more secure and ready to take on week 1 with a newborn!


StarStarStarStarStar The clinician was excellent. Knowledgeable, ab... —    (Patient since Wed Oct 29 00:00:00 MDT 2014)

The clinician was excellent. Knowledgeable, able to explain in terms we could understand & not condescending in any way. Nice balance. The nurse was really awesome. She was upbeat, caring and really nice to Joey.


StarStarStarStarStar I felt nervous, but everyone there made me feel... —    (Patient since Mon Oct 10 00:00:00 MDT 2016)

I felt nervous, but everyone there made me feel comfortable.


StarStarStarStarStar Friendly, fast, and efficient! Love the newborn... —    (Patient since Tue Dec 06 00:00:00 MST 2016)

Friendly, fast, and efficient! Love the newborn nook!


StarStarStarStarStar First time visit, it was great.  —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

First time visit, it was great.


StarStarStarStarStar A Great Pediatrics Office —    (Patient since Tue Jul 14 00:00:00 MDT 2015)

Been going to see Dr. Jayne Laurin-Kinney for over a year now. Great bedside manner. Always listens to any questions or concerns I may have and never makes me feel rushed to get out. The staff in the Fitchburg office is just as amazing.


StarStarStarStarStar First time coming here and they are great!!  —    (Patient since Thu May 28 00:00:00 MDT 2015)

First time coming here and they are great!!


StarStarStarStarStar Pediatric West is the best. Always great care ... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Pediatric West is the best. Always great care and warm caring professionals


StarStarStarStarStar Dana was wonderful —    (Patient since Mon Dec 09 00:00:00 MST 2013)

David saw Dana & we both were happy with her manner, willingness to play, her reasonable and informed discussion about my concerns and professionalism. David was assured and cooperative and I felt we were in good hands.


StarStarStarStarStar Always friendly and efficient with a wide range... —    (Patient since Wed Oct 17 00:00:00 MDT 2012)

Always friendly and efficient with a wide range of options for office visits and sick visits.


StarStarStarStarStar I love Pediatrics West! —    (Patient since Thu Sep 13 00:00:00 MDT 2007)

I'm always happy when the kids get to see Melissa. She's great with them, thorough and takes her time.


StarStarStarStarStar  —    (Patient since Fri Sep 30 00:00:00 MDT 2011)

As always the staff are fun and friendly and make these visits easy.


StarStarStarStarStar Pediatrics West is great! —    (Patient since Fri Apr 15 00:00:00 MDT 2016)

Pediatrics West is great! We have always been taken care of right away and everyone is very sweet and caring, just like family :)


StarStarStarStarStar Quick walk in appointment  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

My daughter had symptoms that appeared quickly over the course of a few hours (headache, stomachache, vomiting, fever). I called for a same day appointment and was seen immediately as soon as I could get there. They ruled out flu since she wasn't presenting respiratory issues and then was tested for strep (which was negative). Diagnosis was some kind of stomach bug. Gave her liquid meds and oyster crackers and told to stay hydrated. She was much better by evening and they also left a message the following day to check in on her progress. All is well and I am grateful for the pleasant staff and quick response. I always feel like my kids are in good hands when I bring them in.


StarStarStarStarStar Best Pediatric practice in the world! —    (Patient since Thu Jan 03 00:00:00 MST 2008)

Best Pediatric practice in the world!


StarStarStarStarStar  —    (Patient since Fri Sep 16 00:00:00 MDT 2016)

My kids loved Dr Daly. He is very friendly and kids were very comfortable speaking with him!


StarStarStarStarStar The nurses were fantastic! My sons are both ... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

The nurses were fantastic! My sons are both autistic and are apprehensive when it comes to flu shots. The nurses at Fitchburg Pedi West were sensitive, caring, calm, and understanding and both of my sons received their flu shots successfully! I would not take my kids to any other practice! Pam


StarStarStarStarStar Flu Shot Quick and (almost) Painless —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We arrived a few minutes early and were seen ontime and received the shot with little fanfair which was perfect. The Flu Shot Clinic seemed well organized with all relevant questions asked and answered on a sheet of paper to speed the process.


StarStarStarStarStar Very happy with the service and the staff at PW... —    (Patient since Thu Sep 08 00:00:00 MDT 2016)

Very happy with the service and the staff at PW


StarStarStarStarStar Praise for Dr. Sheehy —    (Patient since Tue Aug 13 00:00:00 MDT 2013)

Dr, Sheehy is a wonderful doctor! He has been a valuable resource for our family, educating us on the developmental milestones we will face and comforting us when we have been concerned about changes we experienced. He is understanding, knowledgeable and well educated. It is alway a pleasure to visit with him.


StarStarStarStarStar  —    (Patient since Tue Sep 06 00:00:00 MDT 2016)

Fast, friendly, professional staff.


StarStarStarStarStar I had a good visit and my Dr. Was Nice...... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I had a good visit and my Dr. Was Nice...


StarStarStarStarStar flu shot —    (Patient since Thu Jun 18 00:00:00 MDT 2009)

We came for a flu shot and it was quick and efficient. Nurse was great with our child.


StarStarStarStarStar Thank you Anna!! —    (Patient since Mon Jan 07 00:00:00 MST 2013)

Our daughter is extremely anxious about getting shots. We so appreciate Anna's patience yesterday. She immediately recognized us and made sure Caroline's shot went quickly and smoothly.


StarStarStarStarStar Met a new nurse practitioner, she was great, will... —    (Patient since Sun Jul 15 00:00:00 MDT 2012)

Met a new nurse practitioner, she was great, will be using her again.


StarStarStarStarStar Excellent care, very personable staff... —    (Patient since Wed Oct 03 00:00:00 MDT 2007)

Excellent care, very personable staff


StarStarStarStarStar The staff is wonderful and there is never a wait... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

The staff is wonderful and there is never a wait to get in to see Dr. Francis. He is the most caring and wonderful doctor. My boys are getting older and Ryan talked with him about leaving the practice but he was assured he can stay a few more years! It made his day. It would be nice to have doctors in your practice that can take over these 26+ patients. It would give many parents & patients some level of comfort! Love from the Sawyers!!


StarStarStarStarStar Good experiences in (combined) 18 years. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I have two daughters, 11 and 7. Both of them have been going to Pediatrics West since they were born. We have had only good experiences. The staff are nice and they are always able to get us in pretty quickly when we needed urgent visits. For blood works, x-rays, ultrasounds, and other tests, the lab is right across the lobby on the same floor.


StarStarStarStarStar Great visit —    (Patient since Sun Jan 20 00:00:00 MST 2008)

Always appreciate the ability to get in for a sick visit, especially for both kids together. Dr. A was thorough and pleasant as was the nurse and staff.


StarStarStarStarStar ...Got in quick —    (Patient since Wed Jun 23 00:00:00 MDT 2010)

Always appreciate the ability to get in for a sick visit, especially for both kids together. Dr. A was thorough and pleasant as was the nurse and staff.


StarStarStarStarStar Friendly Staff —    (Patient since Thu Feb 25 00:00:00 MST 2016)

The staff is always friendly when we come in and they have a separate waiting area for infants to protect them from germs.


StarStarStarStarStar Always friendly! . —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Always friendly! Also was seen right away.


StarStarStarStarStar Most recent visit was for a flu shot. I love that... —    (Patient since Sat Dec 13 00:00:00 MST 2014)

Most recent visit was for a flu shot. I love that they set up a clinic for these appointments. We barely sat down before were called (and were called before our appointment time. The nurse, Krista, is fantastic and she was very efficient and friendly and took care of my 21 month old son. Even though he was not a fan of getting the shot, she was sweet and professional and knew that showing him the stickers would stop the tears immediately. I love that Pediatrics West has such great staff with great bedside manner.


StarStarStarStarStar I feel very grateful as a parent to have both my ... —    (Patient since Tue Jan 31 00:00:00 MST 2012)

I feel very grateful as a parent to have my children see Dr. Coleman and Nurse Christine. I trust them and appreciate their kind and knowledgeable approach. They are both wonderful with my kids and are also great with me as a parent. I would recommend them to anyone looking for excellent pediatric care.


StarStarStarStarStar Excellent practice —    (Patient since Thu Jan 25 00:00:00 MST 2007)

Pediatrics West offers great service and quick response times. My kids have been going here since they were born. The doctors are all fantastic. I am always so pleased at how quickly they get back to me. Most times, a nurse is available. If I leave a message, they call back very quickly. I highly recommend them!


StarStarStarStarStar Pediatrics West is great! Everyone is friendly a... —    (Patient since Thu Feb 14 00:00:00 MST 2013)

Pediatrics West is great! Everyone is friendly and that helps to calm fears of both my kids, especially when it's time for flu shots and vaccines.


StarStarStarStarStar InGrown Toenail —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. A and his assistant are wonderful. My son (17 years old) had an infected in grown toenail and both Dr.A and his assistant assured him they would be quick and gentle to fix it. He didn't feel a thing! Thank you Dr. A for all the years of reassurance and kindness for both our boys!!


StarStarStarStarStar I love PediWest —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I have always liked it at PediWest. Never nervous (unless I have to have strep test, but that is not their fault). Melissa DeMars is the best.


StarStarStarStarNo Star We've been very happy with our experiences at Pe... —    (Patient since Thu Nov 08 00:00:00 MST 2012)

We've been very happy with our experiences at Ped West. Well child visits are thorough, and it's easy to get an appointment with one of the doctors, same day when necessary, for a sick child appointment. Flu clinics are run swiftly, with many appointment options. Whenever I have called for advice from the nursing staff, they have gotten back to me quickly, with excellent advice. We see Dr. Francis, and he is always very supportive and friendly at every visit. The children really love him!


StarStarStarStarStar Wonderful Clinic —    (Patient since Mon Jan 06 00:00:00 MST 2014)

Dr. Alpert is an absolutely fantastic Pediatrician! My son has been under his care for 9 years.


StarStarStarStarStar Was able to get in the same day! Was very excited to find out we would be seeing Nurse Karen... —    (Patient since Thu Dec 31 00:00:00 MST 2009)

Was able to get in the same day! Was very excited to find out we would be seeing Nurse Karen Flynn in the Westford office! Such a nice surprise...I wish she would come there more often!!


StarStarStarStarStar Excellent service from pediatrics west.  —    (Patient since Tue Oct 18 00:00:00 MDT 2011)

Excellent service from pediatrics west.


StarStarStarStarStar I'm especially appreciative that they fit me in even though I was 20 minutes late to my... —    (Patient since Mon Jul 22 00:00:00 MDT 2013)

I'm especially appreciative that they fit me in even though I was 20 minutes late to my appointment I thought that my appointment was later than it actually was


StarStarStarStarStar As always, nice job Pediatrics West to the providers and the staff —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

As always, nice job to the providers and all of the staff at Pediatrics West. Karen Latham (mom of 2 patients)


StarStarStarStarStar I have been very impressed with the care that we have received. Timely and professional.  —    (Patient since Tue Jul 21 00:00:00 MDT 2015)

I have been very impressed with the care that we have received. Timely and professional.


StarStarStarStarStar We are very pleased with the care provided by Pedi West —    (Patient since Tue Oct 17 00:00:00 MDT 2006)

We are very pleased with the care provided by Pedi West. You are always there to assist and answer questions. Dr Eagan is so familiar with Owen's history and always provides a high level of care to him.


StarStarStarStarStar Easy Walk-in before school —    (Patient since Sat Jul 03 00:00:00 MDT 2010)

I was extremely satisfied with the walk-in service as it was our first time. I was pleasantly surprised how quick my son was seen. Perfect right before school...puts a parent at ease.


StarStarStarStarStar We love Dr Sheehy —    (Patient since Sat Jan 18 00:00:00 MST 2014)

We love Dr Sheehy. Now that he only practices out of Westford our 10 minute drive turned into 35 on a good day, but it is worth it to us!


StarStarStarStarStar as always, excellent care from both the office and medical staff —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

as always, excellent care from both the office and medical staff


StarStarStarNo StarNo Star Nurse could have been friendlier!. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

One comment, the nurse could have been friendlier, especially when dealing with sick children! Loved Dr. Hiltunian, very friendly and good bedside manner. Generally all the nurses are very friendly, this one we hvae never had before, didn't even answer a question the first time I asked, had to ask her again. I believe she was having computer issues, but still no excuse to be rude and unfiendly.


StarStarNo StarNo StarNo Star Come back in four weeks... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I was told to keep doing the same things that made my back hurt more. They didn't listen to what i had to say and made me feel like I wasn't a priority.


StarStarStarStarStar Great Appt With Nurse Practitioner —    (Patient since Fri Jan 24 00:00:00 MST 2014)

We met with a nurse practitioner for the first time. She was very pleasant and thorough and made my 12 year old daughter feel very comfortable.


StarStarStarStarStar We love the staff at Pediatrics West —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love the staff at Pediatrics West. Dr Coleman and Jane Lauren have been our children's healthcare providers for 17 years now. Thank you for always taking good care of our children!


StarStarStarStarStar We have been seeing Melinda for quite a few years now. My daughters love her. As do I —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We have been seeing Melinda for quite a few years now. My daughters love her. As do I. She always takes the time to listen and I never feel rushed. She is so friendly and the girls feel so comfortable with her. We are lucky to have found her! I have been coming to Pediatrics West for almost 15yrs and have always been very happy with the care my children have received.


StarStarStarStarStar Krista and Dr. Eagan were both wonderful. We really appreciate the care we receive —    (Patient since Wed Jun 26 00:00:00 MDT 2013)

Krista and Dr. Eagan were both wonderful. We really appreciate the care we receive. They were both so, so great with my 4 year old, who tends to have a hard time in situations like doctor visits.


StarNo StarNo StarNo StarNo Star Poor Gyno Visit  —    (Patient since Thu Aug 16 00:00:00 MDT 2007)

Though most practicing medical professionals will tell you that you should visit a gynecologist at 18 or once you have become sexually active, my doctors and nurses at my appointment could not understand why I, a sexually active 19 year old, had scheduled an appointment. I had called the office for a referral to a gyno but was told that I could get a check up at my local Pediatrics West office. However, my appointment was incredibly unhelpful as no physical exam was performed, and the only thing offered was a blood and urine test for STDs and STIs. After explaining that my mother had ovarian cancer and I was concerned and wanted to be tested or examined, I was told that my doctor had no experience in this and could not help. Overall it was a poor experience and I would not recommend any young teens to try to get a gyno check-up here.


StarStarStarStarStar Dr Hiltunen is amazing! —    (Patient since Thu Jul 02 00:00:00 MDT 2015)

Dr. Hiltunen is a compassionate, patient and knowledgeable doctor whom I trust to care for both of my small children.


StarStarStarStarNo Star We are always grateful for superb care —    (Patient since Sat Jan 26 00:00:00 MST 2013)

We are always grateful for superb care. We were a bit frustrated, though, when Owen (T1D) was prescribed a steroid (which has totally worked) but we weren't warned that it would make his body insulin resistant. He developed high keytones (3.1) overnight. We are learning how to compensate but wish we hadn't been caught by surprise.


StarStarStarStarStar We were able to get a last minute appointment without a problem! We didn't have to wait and the Dr... —    (Patient since Wed Jun 24 00:00:00 MDT 2015)

We were able to get a last minute appointment without a problem! We didn't have to wait and the Dr took plenty of time with us going over our concerns and examining our son.


StarStarStarStarStar Saw Josh for the first time, very impressed with his professionalism, knowledge and the way he... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Saw Josh for the first time, very impressed with his professionalism, knowledge and the way he related to my 10 year old son.


StarStarStarStarStar Jayne was super helpful and answered all of my questions —    (Patient since Tue Jan 21 00:00:00 MST 2014)

Jayne was super helpful and answered all of my questions. I would recommend her to anyone for treatment!


StarStarStarStarStar Jessica the PA is great and very helpful.  —    (Patient since Mon Nov 12 00:00:00 MST 2012)

Jessica the PA is great and very helpful.


StarStarStarStarStar Always an Amazing Experience - Dr. Coleman —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Coleman is such a great and trusted doctor for my family. He is incredibly intelligent and kind. Our first choice in sickness and in health! :)


StarStarStarStarStar I went to Dana Oliver and she was great! She has great energy, is very kind and is so... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I went to Dana Oliver and she was great! She has great energy, is very kind and is so knowledgeable!


StarStarStarStarStar It would be beneficial to have a separate waiting room for well patients and separate exam rooms... —    (Patient since Tue Sep 12 00:00:00 MDT 2006)

It would be beneficial to have a separate waiting room for well patients and separate exam rooms to minimize exposure to illnesses.


StarStarStarStarStar Dr. Sheehy —    (Patient since Mon Dec 14 00:00:00 MST 2015)

Dr. Sheehy is so thorough and knowledgeable and is able to educate you in a way that makes you feel comfortable and valued. He really has an impeccable bed side manner and we are thrilled to have him as our child's PCP. We feel comfortable going to him with our concerns and trust our child's care to him.


StarStarStarStarStar Very upsetting —    (Patient since Tue Jun 04 00:00:00 MDT 2013)

Very upsetting. My daughter called me crying because the doctor states that she needs weight watchers and a diet plan. Yes my daughter is overweight but she shouls not have been spoken to in that way especially a young girl. My daughter said to me "no wonder why kids kill themselves" because of what dr eagan said to her. She was very gruff with my daughter and it is not right.


StarStarStarStarStar My nurse was very patient with me. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

My nurse was very patient with me.


StarStarStarStarStar Dr. Vought is great. We —    (Patient since Thu May 28 00:00:00 MDT 2015)

Dr. Vought is great. We love her.


StarStarStarStarStar Our nurse and doctor are so nice and take their time with the kids. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Our nurse and doctor are so nice and take their time with the kids.


StarStarStarStarStar Dr. Francis is the best ! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Francis is the best !


StarStarStarStarStar Dr Sheehy is the kindest doctor I have ever met —    (Patient since Fri Apr 11 00:00:00 MDT 2014)

Dr Sheehy is the kindest doctor I have ever met. He approaches his care with humor and kindness which helps ease nerves! I trust him completely with children's health and I am so pleased with the staff of Pediatrics Weat. I always speak with polite, knowledgeable staff who help me quickly and efficiently. Thank goodness for Pediatrics West!!!


StarStarStarStarStar The nurse giving the flu mist did not seem happy —    (Patient since Fri Dec 01 00:00:00 MST 2006)

The nurse giving the flu mist did not seem happy. She initially brought in the injection and then had to go get the flu mist. She said giving the flu mist had made her sick which didn't seem appropriate.


StarStarStarStarStar The Nurse giving the flu mist did not seem very happy —    (Patient since Mon Oct 20 00:00:00 MDT 2008)

The Nurse giving the flu mist did not seem very happy. Initially brought in the injection and then had to go get the flu mist we were scheduled for. She complained giving it had made her sick this year. Didn't seem appropriate conversation.


StarStarStarStarStar Wouldn't change anything. Staff is always awesome! :) —    (Patient since Thu Nov 28 00:00:00 MST 2013)

Wouldn't change anything. Staff is always awesome! :)


StarStarStarStarStar This was completed by the patient's mother! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

This was completed by the patient's mother!


StarStarStarStarStar Wonderful Staff —    (Patient since Tue Jul 14 00:00:00 MDT 2015)

I recently had to take advantage of the weekend hours in the Westford office. I picked up the phone to make an appointment and it took 2 minutes. I arrive at the Westford location, check in and sit down for literally 30 seconds and we're called in. Overall very impressed by everyone's good attitude. Never feel likean inconvenience. Happy to be a part of Pediatrics West!


StarStarStarStarStar Amazing Experience Our Daughter —    (Patient since Thu Dec 03 00:00:00 MST 2015)

We have just moved to the area about 3 weeks ago and had not yet found a Pediatrician for our children. Our daughter was not feeling well and when I called to make an appointment the staff was very accommodating without having any prior medical records. The RN's that did the initial consultation for her were very thorough and made her feel comfortable. When she learned we were new to the area she came back with additional information on the practice. She saw Maureen who quite honestly was extremely helpful and spent more time with her than most Dr's in the past. She asked a lot of questions and provided great care to her. She also talked to us about a follow up plan, the specialists in the practice, the hours and availability of the group. Overall it was a great experience and we are comforted to know our children will be well cared for in our new home town.


StarStarStarStarStar I honestly can not think of one improvement to be made. Everyone is amazing!!! —    (Patient since Thu Oct 30 00:00:00 MDT 2014)

I honestly can not think of one improvement to be made. Everyone is amazing!!! You never have to wait. So happy with all the nurses and doctors. The receptionists are sweethearts.


StarStarStarStarStar Friendly Staff —    (Patient since Tue Jul 14 00:00:00 MDT 2015)

Only been coming to the Fitchburg location since March 2015. Each time I have called the office or physically gone in for my children's appointments, I am always met with friendly voices and smiles. Very pleased with our decision to take my children to Pediatrics West!


StarStarStarStarStar Had a problem with son's rash —    (Patient since Thu Jul 14 00:00:00 MDT 2011)

Had a problem with son's rash. They got him in right away and several worked together to try to figure out what was going on.


StarStarStarStarStar This was our first time seeing Jess. She was great. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

This was our first time seeing Jess. She was great.


StarStarStarStarStar We love seeing Dr. Francis when we can't see our primary care doctor —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love seeing Dr. Francis when we can't see our primary care doctor. He is so fun and has great bed side manner!


StarStarStarStarStar love dr francis!!! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

love dr. francis he's been my kids dr since they were born and they are now 17 and 22 and still go to him :)


StarStarStarStarStar The nurse we saw for the flu shot was terrific! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

The nurse we saw for the flu shot was terrific!


StarStarStarStarStar We love Dr. Sheehy and we were so glad he returned. The lead nurse was also great —    (Patient since Mon Nov 18 00:00:00 MST 2013)

We love Dr. Sheehy and we were so glad he returned. The lead nurse was also great. However there was a training nurse who helped administer my son's shots and I saw her not completely inject all the vaccine and have to poke him a second time without warning to get the rest in. The shots were already very distressing for him and an extra poke made it worse. She didn't say anything to me and I wasn't thrilled about that. I understand she is still in training but an apology or even acknowledging the error would have gone a long way.


StarStarStarStarStar I am very satisfied with Dr —    (Patient since Sat May 24 00:00:00 MDT 2014)

I am very satisfied with Dr. Eagan and with the nurse that attended us the day of my daughter's physical. However, my only concern is that when calling the office it is always a struggle to get in touch with someone live. Especially when i need to schedule an appointment.


StarStarStarStarStar I've been to all three locations including Westford, Groton and Fitchburg and we love them all but... —    (Patient since Fri Nov 01 00:00:00 MDT 2013)

I've been to all three locations including Westford, Groton and Fitchburg and we love them all but I prefer Fitchburg now because we love Jayne laurin-kinny.She is absolutely wonderful always smiling and pleasant and answers all of our questions and we always leave the office smiling


StarStarStarStarStar FANTASTIC !! The entire was beyond friendly, kind and helpful to me and my child. I would definitely —    (Patient since Wed Aug 26 00:00:00 MDT 2015)

FANTASTIC !! The entire was beyond friendly


StarStarStarStarStar Both kids received flu shots during this visit. All went quickly and smoothly —    (Patient since Thu Jul 28 00:00:00 MDT 2011)

Both kids received flu shots during this visit. All went quickly and smoothly. Staff is always very friendly and professional with my kids.


StarStarStarStarStar Always a very comfortable and professional experience —    (Patient since Mon Sep 18 00:00:00 MDT 2006)

Always a very comfortable and professional experience. I have 3 children seeing the practitioners at Pediatrics West, and it is always a very positive experience.


StarStarStarStarStar The nurses are so kind and understanding —    (Patient since Mon Dec 22 00:00:00 MST 2014)

The nurses are so kind and understanding. It made the usual terror of my 3 year old getting his flu shot a piece of cake


StarStarStarStarStar Great service and quick —    (Patient since Wed Mar 20 00:00:00 MDT 2013)

Love pediatrics west. Always have great service and easy going with my daughter


StarStarStarStarStar Thank you very, very much. —    (Patient since Sat Mar 21 00:00:00 MDT 2015)

Thank you very, very much.


StarStarStarStarStar Amazing Experience  —    (Patient since Thu Nov 05 00:00:00 MST 2015)

Pediatrics West is amazing. The staff was very helpful and friendly and I did not wait long to be seen. I switched my infant son to Dr. Sheehy and was absolutely pleased with his first visit. I felt my concerns were heard and that I was not rushed. I would recommend Pediatrics West in a heart beat. I look forward to my son having a long relationship with the practice.


StarStarStarStarStar Highly recommend! —    (Patient since Thu Jan 25 00:00:00 MST 2007)

Kim was wonderful. She really has a way with kids. Highly recommend!


StarStarStarStarStar Excellt staff and very knowlegable —    (Patient since Thu Jan 09 00:00:00 MST 2014)

Excellt staff and very knowlegable. As a mother raising a special needs child and a typical child they help to maintain the balance we need in our lives if I miss anything. I highly recommend them to all.


StarStarStarStarStar My son loved Maureen —    (Patient since Thu Sep 10 00:00:00 MDT 2015)

My son loved Maureen. She kept him distracted through her exam and engaged him throughout our visit. No easy task when examining a 2 year old. Thank you!


StarStarStarStarStar Dr Eagan —    (Patient since Fri Aug 30 00:00:00 MDT 2013)

Very confident in Dr Joan Eagan.


StarStarStarStarStar timely visits is always a challenge but can be frustrating. I know there is no easy fix —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

timely visits is always a challenge but can be frustrating. I know there is no easy fix


StarStarStarStarStar Pediatrics west is the best. All the staff are amazing and highly professional —    (Patient since Tue Oct 18 00:00:00 MDT 2011)

Pediatrics west is the best. All the staff are amazing and highly professional. We recommend this place all the time.


StarStarStarStarStar I wouldn't change a thing. We are very happy with the services and the staffing. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I wouldn't change a thing. We are very happy with the services and the staffing.


StarStarStarStarStar As always, a quick and informative appointment —    (Patient since Fri Apr 15 00:00:00 MDT 2011)

As always, a quick and informative appointment. Very happy with the many years I have been a patient at Pediatrics West and now to know my son's care is the best as well.


StarStarStarStarStar NO waiting time. They took Jennifer right in. I wish I could see these doctors. - Mom —    (Patient since Wed Sep 16 00:00:00 MDT 2009)

NO waiting time. They took Jennifer right in. I wish I could see these doctors. - Mom


StarStarStarStarStar Dr A is good with my son!!! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr A is good with my son!!!


StarStarStarStarStar Love Dr. A!!! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Love Dr. A!!! He put us at ease even with a bit of a troubling issue.


StarStarStarNo StarNo Star Wish Questions Were Asked First —    (Patient since Fri Jun 27 00:00:00 MDT 2014)

A lot things went well, but my biggest complaint is that when my 3-year-old daughter's BMI was in the 90%ile, the doctor didn't start by asking questions about her diet or habits, but went straight into telling me about what to feed her (including drawing a little diagram showing proportions of fruits, veggies, protein and starch), how much exercise she should be getting, to limit the screen time, and to limit the sweets. I felt very judged simply by how much she happened to weigh on that day. She doesn't watch TV and we have drastically changed our diet in the past 2 years to exclude sugar and white flour. I have since realized that she has gained a fair amount in the past 2 months, and has also grown a lot in height and is still growing in height. She's obviously in the middle of a growth spurt. I very much respect the pediatrician's knowledge, but in this case I really wish she had simply asked some questions first to figure out what was the real cause of a little extra weight.


StarStarStarStarStar Love the separate waiting area for new babies! 0 wait time and friendly staff  —    (Patient since Tue Oct 27 00:00:00 MDT 2015)

Love the separate waiting area for new babies! 0 wait time and friendly staff


StarStarStarStarStar Nurse Jessica and Dr. Voute were very helpful and friendly.. They always puty children's needs  —    (Patient since Mon Oct 21 00:00:00 MDT 2013)

Nurse Jessica and Dr. Voute are very helpful and friendly.. they always put my children's needs at the top of their priority list. When I walk in the office I always feel very welcomed and comfortable thanks to them!


StarStarStarStarStar We love Karen Flynn-B, NP and Kim the nurse —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love Karen Flynn-B, NP and Kim the nurse


StarStarStarStarStar We love Karen Flynn-B, NP and Kim the nurse —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love Karen Flynn-B, NP and Kim the nurse


StarStarStarStarStar We love Karen Flynn-B, NP and Kim the nurse —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love Karen Flynn-B, NP and Kim the nurse


StarStarStarStarStar We love Karen Flynn-B, NP and Kim the nurse —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love Karen Flynn-B, NP and Kim the nurse


StarStarStarStarStar We were very pleased with our visit —    (Patient since Wed Aug 26 00:00:00 MDT 2015)

We were very pleased with our visit. Everyone in the office was extremely nice and caring! Would definitely recommend this office to anyone looking for a pediatric practice


StarStarStarStarStar Long wait for a flu shot. This made it tough when my children are already anxious about shots —    (Patient since Mon Apr 14 00:00:00 MDT 2014)

Long wait for a flu shot. This made it tough when my children are already anxious about shots. In the future I will probably avoid flu clinics on weekends.


StarStarStarStarStar The nurses were so great helping both of my kids with their flu shots. Thank you very much! —    (Patient since Mon Mar 29 00:00:00 MDT 2010)

The nurses were so great helping both of my kids with their flu shots. Thank you very much!


StarStarStarStarStar Anthony who administered my child's flu shot was WONDERFUL! He was very warm & friendly and put my... —    (Patient since Thu Nov 08 00:00:00 MST 2012)

Anthony who administered my child's flu shot was WONDERFUL! He was very warm & friendly and put my 8 yr old at ease. Great job on the flu shot clinic!


StarStarStarStarStar My son got a flu shot here. The nurse was awesome! She was so friendly and full of energy —    (Patient since Mon Mar 14 00:00:00 MDT 2011)

My son got a flu shot here. The nurse was awesome! She was so friendly and full of energy. She did a great job distracting my son and gave him the shot so quickly that my son didn't even get a chance to cry. This was the first time he didn't cry from getting needle!


StarStarStarStarStar flu clinics fill up fast! We had a 7:30pm time, which was a little late —    (Patient since Fri Mar 05 00:00:00 MST 2010)

flu clinics fill up fast! We had a 7:30pm time, which was a little late. I'd prefer more afternoon times in Groton.


StarStarStarStarStar I always love seeing our pediatrician because she makes it a point to find out about everything... —    (Patient since Thu Jul 17 00:00:00 MDT 2014)

I always love seeing our pediatrician because she makes it a point to find out about everything that is going on and not just her symptoms she's there for that moment! She truly cares about her patients and it shows!!


StarStarStarStarStar Zoe was so great. I love when she treats Nate!  —    (Patient since Mon Aug 05 00:00:00 MDT 2013)

Zoe was so great. I love when she treats Nate!


StarStarStarStarStar Being a new parent, your practice has been very accommodating and made us feel very welcome as a... —    (Patient since Sun Oct 11 00:00:00 MDT 2015)

Being a new parent, your practice has been very accommodating and made us feel very welcome as a new member.


StarStarStarStarStar My daughter loved the nurse we had and although she loves dr hiltunan had a great experience with... —    (Patient since Tue Aug 08 00:00:00 MDT 2006)

My daughter loved the nurse we had and although she loves dr hiltunan had a great experience with the nurse practitioner


StarStarStarStarStar love Pedi West! —    (Patient since Tue Oct 08 00:00:00 MDT 2013)

We love this practice! With the exception of one visit we have had amazing care here. We love the providers and nurses there. They always take us in right away.I recommend this practice to anyone who asks.


StarStarStarStarNo Star Dr Francis and staff —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Friendly staff and quick wait times. We are very appreciative of Pediatrics West.


StarStarStarNo StarNo Star They took a test and then didn't give me the results until I asked for them and I also asked for... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

They took a test and then didn't give me the results until I asked for them and I also asked for my flu shot and they kept forgetting and I'm pretty sure the doctor forgot I was even in the room waiting for her. The nurse was very nice and helpful and attentive though


StarStarStarStarStar I cannot comment enough about the exceptional care we have received here in the last 6 months —    (Patient since Wed Mar 25 00:00:00 MDT 2015)

I cannot comment enough about the exceptional care we have received here in the last 6 months. I always feel valued and well taken care of. I am also made to feel like they have plenty of time to sit with me, never hurried through my questions


StarStarStarStarStar Dr. Coleman has been caring for my children for 15 years —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Coleman has been caring for my children for 15 years. He is by far one of the smartest men we have ever known. Thank you for being our doctor!


StarStarStarStarStar My only issue was the prescription was called into the wrong pharmacy.  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

My only issue was the prescription was called into the wrong pharmacy.


StarStarStarNo StarNo Star Waited 20 minutes with my child —    (Patient since Tue Aug 04 00:00:00 MDT 2009)

I arrived 10 minutes early for the appointment. I filled out all the paperwork. I still had to wait 10 minutes past my appointment time before the nurse called. So, my daughter had to wait a total of 20 minutes for the appointment. That is a very long time for a 6 year old to wait!


StarStarStarStarStar Excellent visit —    (Patient since Wed Oct 29 00:00:00 MDT 2014)

Excellent visit. A little more of a wait then I'd like, but hey - I was an add on with not one, but TWO children. The only thing I would have liked better is communication from someone: something like: "Your wait won't be too much longer - probably 15 more minutes". That's just because people came in after us & went in before us. I'm sure they all had routine appointments & we were a double add on.. but a little communication goes a long way! I love the practice - I love the front desk people, the nurses, the aides, the NP's and MD's. Excellent experience!


StarStarStarStarStar We love PediWest! —    (Patient since Fri Feb 20 00:00:00 MST 2015)

We love PW and will continue to use them!


StarStarStarStarStar As always, we are very satisfied with Pediatrics West —    (Patient since Fri Dec 09 00:00:00 MST 2011)

As always, we are very satisfied with Pediatrics West. We normally go to the office in Groton, but for the flu shots we went to the Westford office. The staff were really wonderful there as well! Thank you and keep up the great work!


StarStarStarStarStar I am thrilled with the extended hours which helps avoid urgent care —    (Patient since Thu Jan 02 00:00:00 MST 2014)

I am thrilled with the extended hours which helps avoid urgent care. We always receive friendly and professional services. Thank you team!


StarStarStarStarStar Terrific service with warm, caring nurses and nurse practitioners. —    (Patient since Wed May 29 00:00:00 MDT 2013)

Terrific service with warm, caring nurses and nurse practitioners.


StarStarStarStarStar Excellent service. Clean facility. Pleasant people! —    (Patient since Thu Nov 28 00:00:00 MST 2013)

Excellent service. Clean facility. Pleasant people!


StarStarStarStarStar Absolutely wonderful! They were extremely warm and welcoming for my medically complex child and I!  —    (Patient since Wed Sep 16 00:00:00 MDT 2015)

Absolutely wonderful! They were extremely warm and welcoming for my medically complex child and I!


StarStarStarStarStar For a well-child visit, it was an hour and 15 min visit with a tremendous amount of time waiting... —    (Patient since Sat Sep 11 00:00:00 MDT 2010)

For a well-child visit, it was an hour and 15 min visit with a tremendous amount of time waiting in the exam room.


StarStarStarStarNo Star Germs were an issue —    (Patient since Fri Sep 09 00:00:00 MDT 2011)

Germs were an issue. I always felt like my kids were going to pick up some new sickness because of the number of children who come through the office every day. Several times my children got sick after a well visit. Also, my daughter saw several different providers when she was sick, but her primary care doctor was not aware of her sick visits. Because of this, we switched doctors and always requested the new doctor when my children were sick. This helped. However, the care my children received from each doctor they saw was excellent.


StarStarStarStarStar There is nothing I would change. The staff and doctors are wonderful and very helpful. —    (Patient since Fri Jul 13 00:00:00 MDT 2012)

There is nothing I would change. The staff and doctors are wonderful and very helpful.


StarStarStarStarStar We were so happy to see Dr. Sheehey again —    (Patient since Thu Feb 05 00:00:00 MST 2015)

We were so happy to see Dr. Sheehey again. I am so please to have him as the pediatrician for my three boys. His expertise, great care, and patience are very much appreciated!


StarStarStarStarStar My son has been a patient for 14 years and the staff in Groton have always been so attentive to my... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

My son has been a patient for 14 years and the staff in Groton have always been so attentive to my concerns and are always so nice and professional. Thank you sincerely from the Cruz-Concepcion Family.


StarStarStarStarStar My visit at Pedi west is always awesome! My son goes in with no issues and loves everyone there —    (Patient since Tue Sep 04 00:00:00 MDT 2012)

My visit at Pedi west is always awesome! My son goes in with no issues and loves everyone there. I recommend pediatric west to everyone I know


StarStarStarStarStar 5 Stars —    (Patient since Wed Sep 02 00:00:00 MDT 2015)

Excellent!! We will be back!!


StarStarStarStarStar I was very happy with the new nurse practitioner that we saw this past visit and my daughter... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I was very happy with the new nurse practitioner that we saw this past visit and my teenage daughter commented that she would like to see her for future visits.


StarStarStarStarStar I was very pleased with my son's physical with Dr. Sheehy. It was worth the wait.  —    (Patient since Mon Dec 03 00:00:00 MST 2007)

I was very pleased with my son's physical with Dr. Sheehy. It was worth the wait.


StarStarStarStarStar I was very please with sue she is not my kids primary dr —    (Patient since Fri Feb 22 00:00:00 MST 2013)

I was very please with sue she is not my kids primary dr. But she was awesome she called to check on my son a few hours later after his appt. and also called the next day to see how he was doing. She was soo good with him I may even change over to her as my kids primary dr. If she's accepting new patients.


StarStarStarStarNo Star Annaual physical —    (Patient since Tue Sep 13 00:00:00 MDT 2011)

Had a great visit for our son, Doctor was wonderful with him.


StarStarStarStarStar Great practice! —    (Patient since Tue Sep 01 00:00:00 MDT 2015)

My family appreciates Dr Sheehy's combination of professionalism and humanity. He is understanding and easy to talk to as well as knowledgable in his field.


StarStarStarStarStar We came in just for the TDap vaccine —    (Patient since Thu Aug 23 00:00:00 MDT 2007)

We came in just for the TDap vaccine. The person who administered the vaccine (I am assuming she was a nurse, but she never identified herself as such), never mentioned what vaccine she was giving, and did not hand us the normal CDC vaccine sheet on the TDap. She also never confirmed my daughter's name, or DOB to ensure she was the correct patient or that she was feeling in good health today and was appropriate to vaccinate. I believe this person is new to the practice and may not have had enough training on policies and procedures.


StarStarStarStarStar I appreciate that the staff, Tina in particular, were helpful and patient.  —    (Patient since Thu Sep 03 00:00:00 MDT 2015)

I appreciate that the staff, Tina in particular, were helpful and patient.


StarStarStarNo StarNo Star I am happy with pediatrics west as a whole. My normal pediatrician is dr. Sheehy who we adore —    (Patient since Mon Aug 31 00:00:00 MDT 2015)

I am happy with pediatrics west as a whole. My normal pediatrician is Dr. Sheehy who we adore. Brought our 5 day old baby for the first check up. The nurse was awesome and helped with all questions. Then we went into Dr. A's office and I felt he didn't care. Didn't give any information and said your baby is all set. Then waits outside his office while you feel likely you have to quickly dress your baby because he is inconvienance dr hat we are in his office. Left there feeling I have no information fron the dr and uncomfortable. I know dr. A is an expert in his field and I don't want to write this review but if I feel this way someone else feels this way.


StarStarStarStarStar Nurse practitioner was knowledgable but lacked compassion and wasn't good with both my son who was... —    (Patient since Thu Apr 16 00:00:00 MDT 2015)

Nurse practitioner was knowledgable but lacked compassion and wasn't good with both my son who was the patient and his sister who was also in the room.


StarStarStarStarStar We usually have superb care under the team of Dr. Hiltunen —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We usually have superb care under the team of Dr. Hiltunen. Son saw a partner (Dr Frances) - he and his assistant seemed super rushed and very impersonal-- came in for bad poision ivy but still think Dr. Could have at least spent 2 min. Looking over rashes (what if missed an infection).


StarStarStarStarStar LOVE "Dr. Karen"! Glad to see her back from maternity leave.  —    (Patient since Tue Mar 15 00:00:00 MDT 2011)

LOVE "Dr. Karen"! Glad to see her back from maternity leave.


StarStarStarStarStar for question 7 - this was the first visit, hence not relevant. —    (Patient since Wed Jul 22 00:00:00 MDT 2015)

for question 7 - this was the first visit, hence not relevant. Dr. Voute was great!


StarStarStarStarStar So helpful through and through! —    (Patient since Thu Jul 28 00:00:00 MDT 2011)

We especially love the service in the billing department, they are always so patient, understanding and thorough with answering our questions!


StarStarStarStarStar Kind and Relaxed Atmosphere  —    (Patient since Tue Jul 14 00:00:00 MDT 2015)

We recently moved to the area and I was nervous about finding a new pediatrician for my 3 children. Needless to say my worries were put at ease as soon as I walked in the door. The administrator sitting directly in the front welcomed to me with a smile and helped me register my children with no effort at all. When I returned a month later with my child for their first appointment, again I was welcomed by the desk administrator with the same smile as before, the nurse who directed me to the patient's room was friendly, and the nurse practitioner made me feel like I was her only patient right then and there at that moment. I did not feel rushed and I look forward to going back again. See text reminders for appointments are very helpful.


StarStarStarStarStar Love Peds West - great care, great staff! —    (Patient since Tue Sep 03 00:00:00 MDT 2013)

Love Peds West - great care, great staff!


StarStarStarStarStar Our appointment was at 2:30pm. The doctor did not arrive into the room until 3:30pm —    (Patient since Wed Jun 20 00:00:00 MDT 2012)

Our appointment was at 2:30pm. The doctor did not arrive into the room until 3:30pm. 5 minutes into the appointment, the doctor left to take a phone call. She did not return for about another 20-25 minutes. Other than that we were satisfied.


StarStarStarStarStar Kim —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

This was my first time seeing this doctor and I loved her. She was so personable. I would 100% recommend her to everyone and I hope to see her again at my next appointment.


StarStarStarStarStar This is one of the most well run practices I have been to —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

This is one of the most well run practices I have been to. All of the staff are pleasant and respectful. I enjoy talking with the front desk staff and they are always quick to answer the phone and address concerns. The nurses are efficient and knowledgeable and we love our doctor!! I would definitely recommend this office to our friends!


StarStarStarStarStar Jayne was awesome for this visit, as usual. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Jayne was awesome as usual. We have been with Ped West for 15 years. We frequent Dr Coleman & Dr. Sheehy, Jayne Kinney, Melissa Forchielli and Malinda Teague. All top notch.


StarStarStarStarStar Kayla-was extremely knowledgable and reassuring —    (Patient since Mon Feb 20 00:00:00 MST 2012)

Kayla-was extremely knowledgable and reassuring. She was excellent with my 3 year old and made me feel at ease.


StarStarStarStarStar We had a wonderful experience with Dr. Voute and we are sad that she is leaving the Groton office —    (Patient since Sat Feb 14 00:00:00 MST 2015)

We had a wonderful experience with Dr. Voute and we are sad that she is leaving the Groton office. She always spent a lot of time listening to concerns and we never felt rushed.


StarStarStarStarStar As usual, another great visit! We were quickly scheduled even after I had to reschedule! We are... —    (Patient since Thu Nov 28 00:00:00 MST 2013)

As usual, another great visit! We were quickly scheduled even after I had to reschedule! We are always pleased with all the nurse Practioners. Malinda was AWESMOME (and our nurse Amanda too), they listened to every question from both myself and my daughter! We left ready to return to school with prescriptions and paperwork. We also love the evening and weekend hours, we have met so many wonderful people here, including Jack at the front desk and our old friend Katrina! How about a Gardner office?


StarStarStarStarStar Always a pleasure to see the staff at PediWest —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Always a pleasure to see the staff at PediWest. Wellness checks are a great experience for my children.


StarStarStarStarStar Easily fit me in before an allergy appt at Allergy West so I can get both appt fulfilled on time —    (Patient since Thu Sep 25 00:00:00 MDT 2014)

Easily fit me in before an allergy appt at Allergy West so I can get both appt fulfilled on time. :) Really appreciated it.


StarStarStarStarStar Teen exam room needed —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Teen exam room needed, I realize it's a pediatrician's office but it would be more comfortable if teenagers thru 21 could have a less juvenile exam experience.


StarStarStarStarStar We really value Dr. Coleman's approach. He is kind, knowledgeable and really cares —    (Patient since Fri Dec 09 00:00:00 MST 2011)

We really value Dr. Coleman's approach. He is kind, knowledgeable and really cares. He always looks at the big picture and how it relates to the specific issue that we brought our son in for that day. We thank Dr. Coleman for that!


StarStarStarStarStar Perfect —    (Patient since Wed Jan 19 00:00:00 MST 2011)

Everyone in the office was extremely helpful. The nurse and doctor made everything so easy..Great office..


StarStarStarStarStar Best physical in a long time —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Best physical in a long time. We loved who we saw! She was relatable, knowledgeable and great with the boys


StarStarStarStarStar We LOVE Dr. Hiltunen! She's the best! —    (Patient since Tue Sep 22 00:00:00 MDT 2009)

We LOVE Dr. Hiltunen! She's the best!


StarStarStarStarStar I have been very pleased with this practice —    (Patient since Fri May 25 00:00:00 MDT 2012)

I have been very pleased with this practice. My eight children are all teens and young adults now, and I wish that I had come to Pediatrics West when they were younger.


StarStarStarNo StarNo Star Our appointment was at 2:10. We were not brought into an exam room until 2:25 —    (Patient since Tue Aug 01 00:00:00 MDT 2006)

Our appointment was at 2:10. We were not brought into an exam room until 2:25. We did not see the doctor until 2:50. I have never had to wait that long with a child. Appointments should not be scheduled so closely together if the doctor is unable to keep up with the schedule. We have not been to the Westford office for a few years. We love the service we receive from Groton, and have always had the best care from Karen! She is the best :)...we can't wait for her to return.


StarStarStarStarStar My son needed blood taken for lead —    (Patient since Wed Jan 22 00:00:00 MST 2014)

My son needed blood taken for lead. The person who took his blood was very friendly and kind and as gental as could be. The only thing that bothered me was when she could not get blood from his arm, she disposed of the needle in the needle box, and touched the box with her glove to push it in, then did not change her glove. I know that other needles go in before his and could also touch the box and be contaminated. I am hoping that she is well trained and knowledgeable because I was quite taken back. I did question if that was safe to be touching and not changing her gloves. She told me politely that it's fine. I still do not feel comfortable with that. Please let ALL STAFF know that there are picky and concerned people, as myself, that feel very concerned and uncomfortable when gloves are being worn and touch around before coming in contact with my son. They are used for the protection of the staff but also for the protection of my son. Thank you for your time.


StarStarStarStarStar I would like the opportunity to fill out forms prior to coming to the office —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I would like the opportunity to fill out forms prior to coming to the office. A lot of doctors have forms on the website and are told that they may print and fill out prior to their appointment or fill them out at the office.


StarStarStarStarStar 10 yr. old got her ears pierced this appointment. uick - painless and a great experience overall —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

10 yr. old got her ears pierced this appointment. uick - painless and a great experience overall


StarStarStarStarStar More Great Service —    (Patient since Thu Feb 07 00:00:00 MST 2013)

My son is now 2.5 years old and we have never had a less than excellent experience. We even went down the hall to "visit" the fish who are living in Allergy West until construction is done.


StarStarStarNo StarNo Star My son went to see Dr Francis for a physical —    (Patient since Mon Oct 01 00:00:00 MDT 2007)

My son went to see Dr Francis for a physical. Even though he was not my son's pediatrician, I felt that the exam was performed very fast. He did not explain any of his growth chart/bmi to us like Dr. Sheehy. The nurse was thorough and the secretary was nice and courteous.


StarStarStarStarStar Things ran smoothly even despite the renovation work. Great job! —    (Patient since Tue Jul 09 00:00:00 MDT 2013)

Things ran smoothly even despite the renovation work. Great job!


StarStarStarStarStar I was in for a wellness exam —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I was in for a wellness exam. I do not see the need for the depression questionairre that charges the insurance company. We are not able to state a concern outside the scope of the well being visit then you shouldn't ask us either and then initiate a charge to the insurance company. Also you insisted blood work for diabetes due to a weight loss which I explained numerous times I am now running and eating healthy but you did it anyways. Being an 18 yr old and you are the adults you should have listened to me. Now there will be an unneccessary lab charge to insurance and a remaining balance that I already told you I didnt have diabetes.


StarStarStarStarStar I don't think we got our lab slip for the required Pb test? Maybe you could mail us one, please? ... —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

I don't think we got our lab slip for the required Pb test? Maybe you could mail us one, please? Thanks! Margaret


StarStarStarStarStar Completely Satisfied —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I love going to Pediatrics West, it is always quick easy and efficient. Thank you.


StarStarStarStarStar re: Pediatrics West is the best —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Our kids are 13 and 11 now - and we have been going to Pediatrics West since they were born. We love the staff, nurses, nurse practitioners and doctors. Very knowledgeable and patient, answering all of our questions and making us feel like we were special. Even in the midst of construction in the office, our appointments for both children's physicals this week were on time! Thanks so much!


StarStarStarStarStar It was great —    (Patient since Thu Jun 18 00:00:00 MDT 2015)

It was great. We loved Dr.Andreas for his good relationship with kids.


StarStarStarStarStar Excellent, friendly and thorough visit as always! Love bringing my son to this office —    (Patient since Thu Aug 02 00:00:00 MDT 2012)

Excellent, friendly and thorough visit as always! Love bringing my son to this office. ~ A. Wiechmann


StarStarStarStarStar First time mom's first visit and I was very impressed —    (Patient since Fri Jun 19 00:00:00 MDT 2015)

This was my daughter's first visit at this practice and I was very impressed. Everyone was very friendly, Dr. Sanders knew my daughters medical history so I didn't have to explain everything all over again, which was a big relief and I felt like all my questions/concerns were being listened to. As a first time mom all my expecting for quality health care for my daughter were met. Glad we switched to this practice and look forward to working with Dr. Sanders and her team.


StarStarStarStarStar Always a good experience... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Egan is such a pleasure to deal with. Such a great demeanor that puts kids at ease. And always so knowledgeable and kind.


StarStarStarStarStar We were treated very well —    (Patient since Thu Nov 28 00:00:00 MST 2013)

We were treated very well. Staff was courteous and responded to our needs in a timely and professional manner. Scheduled a well visit for December- no offense but hope only see you all then! :)


StarStarStarStarStar Zoe was very nice. She answered all my questions. I am hopeful that doctor Sheehy will return soon! —    (Patient since Fri Nov 29 00:00:00 MST 2013)

Zoe was very nice. She answered all my questions. I am hopeful that doctor Sheehy will return soon!


StarStarStarStarStar Best pediatricians!!!!  —    (Patient since Mon Nov 24 00:00:00 MST 2014)

You all are amazing doctors and nurses very personable! I feel like you all have my son health as your number one priority and make it a point to make me feel comfortable with anything that may come up. I have referred all my friends and family to you and will continue to do so!


StarStarStarStarStar Dr. Francis is the best! He takes the necessary time and has a great rapport with my boys!  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Francis is the best! He takes the necessary time and has a great rapport with my boys!


StarStarStarStarStar Wait time too long sometimes —    (Patient since Mon Dec 16 00:00:00 MST 2013)

The wait time wasn't long this time. I love your office and staff but sometimes we have to wait way too long to see the doctor. Also I've noticed that it is very slow after we see the doctor to get shots. The time between being put in room and then seeing doctor and then getting shots has been way too long for a child nevermind adults.


StarStarStarStarStar We love everything about your practice. Dr. Hiltunen is the best. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love everything about your practice. Dr. Hiltunen is the best.


StarStarStarStarStar Wonderful visit! —    (Patient since Thu May 09 00:00:00 MDT 2013)

All the staff were very friendly and nice. All were experienced. My child has been seeing this practice for 4 years.


StarStarStarStarStar I would like to see things from other doctors, not in this practice, put iny child's record —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I would like to see things from other doctors, not in this practice, put iny child's record. We had shots from a travel clinic (Acton Medical) which never got to his chart.


StarStarStarStarStar We love all the staff, nurses and doctors at Pediatrics West —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love all the staff, nurses and doctors at Pediatrics West. Everyone is always very friendly, concerned and attentive whether it is an emergency visit or scheduled checkup.


StarStarStarStarStar We will folllw Dr Aplert any where. Treats my boys as he would his own —    (Patient since Thu Nov 28 00:00:00 MST 2013)

We will folllw Dr Aplert any where. Treats my boys as he would his own. Takes adequate time addressing any and all concerns and preventative measures. The nurses have made us feel welcome, and the phlebotomist is wonderful, has yet to upset my 2 year old ☺ My boys would however prefer to see lollipops instead of stickers!


StarStarStarNo StarNo Star We were brought into the treatment room in a timely manner —    (Patient since Sat Dec 14 00:00:00 MST 2013)

We were brought into the treatment room in a timely manner. Nurse was pleasant and familiar to us, but did not introduce herself or the other staff member assisting her. We were told "the doctor will be right in". We waited for 30 minutes in the treatment room for the physician. Upon arrival, there was no explanation for the delay. We covered the basic well visit topics. The doctor picked up her laptop and attempted to leave twice before my questions were answered. She did stay to answer the questions thoroughly but appeared to me to be rushing out the door.


StarStarStarStarStar New baby visit  —    (Patient since Sat Jun 20 00:00:00 MDT 2015)

Nurse was very thorough and personable. Dr. Francis answered all my questions and we were in and out. Great visit!


StarStarStarStarStar The wait for the NP was kind of long, but otherwise it was fabulous! —    (Patient since Sun Jul 08 00:00:00 MDT 2012)

The wait for the NP was kind of long, but otherwise it was fabulous!


StarStarStarStarStar I love Pediatrics West everyone is always very nice and caring. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I love Pediatrics West everyone is always very nice and caring.


StarStarStarStarStar Great visit  —    (Patient since Thu Mar 12 00:00:00 MDT 2009)

Marybeth was very fast and friendly and we only waited a minute to be brought in.. Zoe was quick to come into the room and spoke directly to my son in a very professional way.. Great visit!!


StarStarStarStarStar Excellent Doctors, staff and service! I would highly recommend them!! —    (Patient since Wed Aug 02 00:00:00 MDT 2006)

Excellent Doctors, staff and service! I would highly recommend them!!


StarStarStarNo StarNo Star Parent —    (Patient since Mon Jul 21 00:00:00 MDT 2014)

It seems as though it is too difficult to get treatment from some of the providers. Initial treatment plan was not appropriate based on symptoms and length of time my child was sick. I had to express my concerns, have physician come into eval, who immediately agreed an antibiotic was indicated, before my child was treated.


StarStarStarStarStar I love how Dr Hiltunen talks to my kids and can relate to them —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I love how Dr Hiltunen talks to my kids and can relate to them. She is someone they trust and feel comfortable with. She is also very thorough and knowledgable.


StarStarStarStarStar Was ok except when opened door to ask a question —    (Patient since Mon Mar 28 00:00:00 MDT 2011)

Was ok except when opened door to ask a question. The nurse was acting like she was grossed out from my child? ? Making a comment to other nurse. That bothered me a lot since I have been a patient&know have 3 children going their. Other wise have always been happy. I always recommend everyone I see.


StarStarStarStarStar Nurse was not friendly at all —    (Patient since Mon Oct 06 00:00:00 MDT 2014)

Nurse was not friendly at all


StarStarStarStarStar We received wonderful care by everyone at Pediatrics West —    (Patient since Mon Aug 02 00:00:00 MDT 2010)

We received wonderful care by everyone at Pediatrics West. On a Friday afternoon at 3 pm, all staff were welcoming and understanding, even when I felt and showed signs of being stressed, trying to figure the logistics of having to take my son to a specialist with other kids at home, everyone was kind, gentle, understanding and very helpful with directions etc. Wonderful staff!


StarStarStarStarStar Online scheduling would be a "wish list" feature —    (Patient since Sun Sep 19 00:00:00 MDT 2010)

Online scheduling would be a "wish list" feature. Emerson Connect is pretty terrible and does not seem to be monitored or used, unlike in other practices like my primary care where I get real communication and actual responses.


StarStarStarStarStar Wonderful practice —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I have always found Pediatrics West to be extremely helpful, personable and knowledgeable.


StarStarStarStarStar Wait time was 15 minutes, no one else in the waiting room —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Wait time was 15 minutes, no one else in the waiting room. I broke my neck to get there on time and felt badly when we just waited. I guess 15 minutes wasn't bad, but I would never show up that late to an appointment.


StarStarStarStarStar 5 star —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I have been coming here since I was little, and it is wonderful, everyone really cares and takes the time to be with you and take care of anything you need.


StarStarStarStarStar I had checked "No" on provider knowing my son's medical history because his primary was out —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I had checked "No" on provider knowing my son's medical history because his primary was out. However, the covering dr did a wonderful job. Keep up the good work!!! You all are a true blessing to the children you see and care for!!


StarStarStarStarStar Pediatrics West is the best doctors office I have ever had the pleasure of bringing my family to! —    (Patient since Mon Oct 03 00:00:00 MDT 2011)

Pediatrics West is the best doctors office I have ever had the pleasure of bringing my family to!


StarStarStarStarStar It is doctors like Dr —    (Patient since Sat Jul 31 00:00:00 MDT 2010)

It is doctors like Dr. Sanders that provide such superb services for your firm to receive rating such as this one. Dr. Sanders is a very caring doctor when it comes to the patient's illness.


StarStarStarStarStar The nurse and NP were great, thank you so much. —    (Patient since Wed Nov 19 00:00:00 MST 2014)

The nurse and NP were great, thank you so much.


StarStarStarStarNo Star Find it unreasonable to charge for a doctor's signature for camp forms —    (Patient since Mon Nov 05 00:00:00 MST 2007)

Find it unreasonable to charge for a doctor's signature for camp forms. Were not willing to fax over information needed.


StarStarStarStarStar The hours are so convenient which is very helpful and appreciated —    (Patient since Mon Jan 14 00:00:00 MST 2013)

The hours are so convenient which is very helpful and appreciated. We were able to get an appt on Saturday morning. Dr. Hiltunen is very attentive and easy to talk to, and great with the kids.


StarStarStarStarStar Had an 11am appointment was not seen by dr till 1215 and only 1 other patient was in office.  —    (Patient since Fri Dec 27 00:00:00 MST 2013)

Had an 11am appointment was not seen by dr till 1215 and only 1 other patient was in office.


StarStarStarStarStar We love pediatrics west —    (Patient since Fri Apr 11 00:00:00 MDT 2014)

We love pediatrics west. We can always get an appointment within hours of calling for a sick visit. The staff is always friendly and knowledgeable and we have complete confidence in them.


StarStarStarStarStar Dr. A is always been a good doctor. I was please that he took care of my daughter in behalf of Dr —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. A is always been a good doctor. I was please that he took care of my daughter in behalf of Dr. Sanders.


StarStarStarStarStar You guys really go above and beyond every single time —    (Patient since Wed Aug 29 00:00:00 MDT 2007)

You guys really go above and beyond every single time. I have been very impressed since day 1 and that was now almost 8 years ago!


StarStarStarStarStar So Kind! —    (Patient since Fri Apr 09 00:00:00 MDT 2010)

LOVED Dr.V She was so kind and helped my fearful son open up and feel comfortable in the Drs office again.


StarStarStarStarStar Best Practice Around —    (Patient since Thu Oct 11 00:00:00 MDT 2012)

I couldn't be happier with the care I receive for my son. The hours are fantastic and the staff is wonderful. Keep up the great work!


StarStarStarStarStar Im very happy with Pediatrics West and their associates —    (Patient since Fri Jan 24 00:00:00 MST 2014)

Im very happy with Pediatrics West and their associates. The only thing is at one time my son had a extensive rash over his torso that kept changing. They told me it was probably a virus. I do wish they did a mouth swab or blood test to have a baseline or to rule things out. They are exceptional and make you feel you are important.


StarStarStarStarStar Zoe not only was professional, but her rapport with my little one was excellent! —    (Patient since Wed Sep 14 00:00:00 MDT 2011)

Zoe not only was professional, but her rapport with my little one was excellent!


StarStarStarStarStar Waiting room need art or quilts. Something —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Waiting room need art or quilts. Something


StarStarStarStarStar This was the first time that we saw Kayla and thought she was great —    (Patient since Thu May 10 00:00:00 MDT 2012)

This was the first time that we saw Kayla and thought she was great. We'd be happy to see her again in the future.


StarStarStarStarStar ***************Fantastic as always! Thanks for all you do! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Fantastic as always! Thanks for all you do!


StarStarStarStarStar We love Susan Kelleher. She has a great personality and puts my daughter at ease. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We love Susan Kelleher. She has a great personality and puts my daughter at ease.


StarStarStarStarStar Love Pedi-West!!! —    (Patient since Mon May 18 00:00:00 MDT 2015)

Dr. Sheehy has been my sons doctor since day one, and I love him!! The practice is great. I recommend Pedi-West to all my mom friends! I have never had any trouble scheduling an appointment for my son, not even on the weekends!!


StarStarStarStarStar An amazing, caring staff —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

I find the staff to be very knowledgeable and caring. They take the time to answer our questions and make sure we feel comfortable. I wouldn't take my children any where else. They always go above and beyond.


StarStarStarStarStar Everyone I speak with at Pediatrics West is friendly and professional —    (Patient since Thu Nov 28 00:00:00 MST 2013)

Everyone I speak with at Pediatrics West is friendly and professional. The woman I spoke with in Westford regarding my son's x-ray result was thorough and informative, and took the time to answer my questions.


StarStarStarStarStar The on call nurse called back within 10 mins and helped schedule strep tests for both my son and... —    (Patient since Thu Feb 14 00:00:00 MST 2013)

The on call nurse called back within 10 mins and helped schedule strep tests for both my son and daughter within an hour. The P.A. was unfamaliar to us, but she was very friendly and asked appropriate questions and took time to "listen" to the answers.


StarStarStarStarStar Highly professional, Entertaining, Got my daughter involved in the examination and took her mind... —    (Patient since Fri Nov 22 00:00:00 MST 2013)

Highly professional, Entertaining, Got my daughter involved in the examination and took her mind off illness. Wonderful interaction with my daughter and even got her to smile.


StarStarStarStarStar our whole visit was fantastic! Loved our Nurse, Anthony —    (Patient since Wed Sep 24 00:00:00 MDT 2014)

our whole visit was fantastic! Loved our Nurse, Anthony. He made the kids feel very at ease, even though one was getting 2 shots!! Impressive! And our NP, Zoe was so sweet and very easy for the kids to talk to. She answered all their questions in a way they could understand. Very pleased with our choice to join Westford Pediatrics. :)


StarStarStarStarStar Always makes difficult times much easier. No kid wants to go to the doctor —    (Patient since Mon Jun 11 00:00:00 MDT 2007)

Always makes difficult times much easier. No kid wants to go to the doctor. The nurses and doctors are amazing here. They make my kids very comfortable.


StarStarStarStarStar I was not happy with my visit yesterday. I felt that Dr —    (Patient since Mon Apr 09 00:00:00 MDT 2012)

I was not happy with my visit yesterday. I felt that Dr. Francis did not take the time to thoroughly check my daughter after hearing about her symptoms. Even after discussing my daughter's medical history with strep throat and enlarged tonsils he did not look in her mouth or throat. He called the nurse back in to take a throat culture and ended her exam. His examination only included an ear check and looking at a red bumps on her hand. After the appointment my daycare provider informed me that another child had hand foot and mouth syndrome. Upon further examination I discovered a red bump on her eyebrow, foot and arm. I called the office today to make sure that Dr. Francis' recommendation (Zyrtec) was appropriate. Sue was very responsive and helpful.


StarStarStarStarStar A quick test for strep was done and we assumed we would only hear back if the send out one was... —    (Patient since Tue Jun 01 00:00:00 MDT 2010)

A quick test for strep was done and we assumed we would only hear back if the send out one was positive. We didn't hear back so assumed all was fine.


StarStarStarStarStar Receptionist was to "busy" typing to ever look up and acknowledge us. Which I find extreamly rude —    (Patient since Mon May 06 00:00:00 MDT 2013)

Receptionist was to "busy" typing to ever look up and acknowledge us. Which I find extreamly rude. She said to have a seat and she would check us in when she was ready. Then I heard her barely talking and I got up to walk over and ask if she was talking to me because I couldn't hear her behind the glass. How rude that she couldn't get of her chair and call my name through the window. It's common manners. It wasn't the same woman who usually checks us in either.


StarStarStarStarStar While I was there, I tried to book a well visit for my daughter for November 2015 —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

While I was there, I tried to book a well visit for my daughter for November 2015. The fall calendar is not available yet, which is frustrating. At many other doctor's offices, you can book appointments one year in advance. I keep calling back to see if the fall schedule is available.


StarStarStarStarStar Honestly, I can't think of one thing to change. Always a pleasure taking my son in —    (Patient since Thu Oct 30 00:00:00 MDT 2014)

Honestly, I can't think of one thing to change. Always a pleasure taking my son in. Love our doctor and all the staff!!!


StarStarStarStarStar Feel like my son was not diagnosed properly for a simple infection —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Feel like my son was not diagnosed properly for a simple infection


StarStarStarStarStar Arrived early and got taken in early. Super efficient! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Arrived early and got taken in early. Super efficient!


StarStarStarStarStar Wonderful people and services. —    (Patient since Mon May 04 00:00:00 MDT 2015)

Wonderful people and services. Thank you for your swift responses and care. You've made becoming a first-time mother less stressful!


StarStarStarStarStar Most excellent care under Kim Adamson. Could not have asked for a better more thorough visit!! —    (Patient since Mon Jan 23 00:00:00 MST 2012)

Most excellent care under Kim Adamson. Could not have asked for a better more thorough visit!!


StarStarStarStarStar I love how they offered to call the Ortho, book my son's appts, and take care of the referral at... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I love how they offered to call the Ortho, book my son's appts, and take care of the referral at the time of his initial PCP appointment.


StarStarStarStarStar I appreciate how the office can quickly accommodate a sick visit in the evening —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I appreciate how the office can quickly accommodate a sick visit in the evening. I think from time of phone call until we we were seen was less than 45 minutes. My daughter had an odd rash and I like how Sue used various resources to make her diagnosis and treatment plan.


StarStarStarStarStar Never Change —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We have been going to Pediatrics West for 17 years and only some faces have changed, the service, care and compassion remains the same - excellent.


StarStarStarStarStar The office made me and my children feel welcome —    (Patient since Fri Jan 16 00:00:00 MST 2015)

The office made me and my children feel welcome. The level of care and compassion they all gave my children was excellent!


StarStarStarNo StarNo Star My appointment was scheduled for 1 PM. Dr. Alpert didn't come in to the room until almost 2 PM —    (Patient since Thu Nov 28 00:00:00 MST 2013)

My appointment was scheduled for 1 PM. Dr. Alpert didn't come in to the room until almost 2 PM. I think this is unacceptable.


StarStarStarStarStar We've tried numerous times to set up the online portal an it isn't working —    (Patient since Fri Mar 02 00:00:00 MST 2012)

We've tried numerous times to set up the online portal an it isn't working. I have tried the help desk twice and creating the portal for either of the boys hasn't worked.


StarStarStarStarStar Dr Alpert has a strong understanding of how to interact with children with autism and understanda... —    (Patient since Fri Jan 24 00:00:00 MST 2014)

Dr Alpert has a strong understanding of how to interact with children with autism and understanda the mental health challenges. We appreciate his work for us over the past 12years


StarStarStarStarStar The practice should hire more doctors since it is very difficult to get appoinments with any... —    (Patient since Mon Apr 08 00:00:00 MDT 2013)

The practice should hire more doctors since it is very difficult to get appoinments with any doctor. Sick visits for my sons have been a nightmare. Having to see nurse practioners even for multiple visits with the symptoms not getting better is frustrating.


StarStarStarStarStar Customer service is always great at pedi west in fitchburg. But what keeps us coming back is Dr —    (Patient since Wed Oct 22 00:00:00 MDT 2014)

Customer service is always great at pedi west in fitchburg. But what keeps us coming back is Dr. Sheehy. He is one of the best Dr.'s I have ever met. He is so thorough, thoughful and has wonderful patient/parent/dr communication and bedside manner. Always asking "what other questions do you have". Amazing, my husband and I are so impressed with him and feel our son is in the best care.


StarStarStarStarStar I am always satisfied with the quality of care at Pediatrics West.  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I am always satisfied with the quality of care at Pediatrics West.


StarStarStarStarStar Always love to see Dr. Sheehy!  —    (Patient since Sun Jan 26 00:00:00 MST 2014)

Always love to see Dr. Sheehy!


StarStarStarStarStar I loved that the newborns are separated from the general waiting room to reduce the risk of... —    (Patient since Tue Apr 21 00:00:00 MDT 2015)

I loved that the newborns are separated from the general waiting room to reduce the risk of exposure to the babies.


StarStarStarStarNo Star fine —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

the appointment was fine. the nurse was lacking in personality...


StarStarStarStarStar Entire visit was pleasant and thorough —    (Patient since Fri Oct 17 00:00:00 MDT 2014)

Entire visit was pleasant and thorough


StarStarStarStarStar Great Experience!! —    (Patient since Mon Aug 02 00:00:00 MDT 2010)

They fit me in quickly for a sick appointment and took time to figure out what was going on with my son. I left feeling relieved and satisfied that we were taken care of!


StarStarStarStarStar Jayne Lauren Kenney is excellent, thorough, thoughtful and kind —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Jayne Lauren Kenney is excellent, thorough, thoughtful and kind. Staff at the Fitchburg office are all wonderful.


StarStarStarStarStar It was the first time we saw this nurse practitioner, so she was unfamiliar with my son's case —    (Patient since Thu Aug 09 00:00:00 MDT 2012)

It was the first time we saw this nurse practitioner, so she was unfamiliar with my son's case. However, with her questions and her brief review of the chart, she was great at dx'ing. She also thought ahead about our travel plans and suggested a chewable antibiotic instead of the usual liquid.


StarStarStarStarStar waiting room for teenagers. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I would like to see one area of the waiting room be set up for teenagers- info on issues(could be posted higher on the walls or just more welcoming for teens. We always feel like fish out of water in a very childlike waiting room.


StarStarStarStarStar We had a terrific experience with Karen Flynn —    (Patient since Fri Dec 11 00:00:00 MST 2009)

We had a terrific experience with Karen Flynn. She was extremely thorough at the visit including reviewing my daughter's past medical history as it related to her current diagnosis and treatment. She looked at the whole picture not just the symptoms my daughter was presenting that day.


StarStarStarStarStar Been with Pediatrics West for 28 yrs....back when it was called Westford Pedi —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Been with Pediatrics West for 28 yrs....back when it was called Westford Pedi. Always have been pleased with the staff!


StarStarStarStarStar The Flu!! —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

This was our first visit having moved to the area this summer. As my son was sick we saw the NP. she was fabulous, explained the practices procedures, listened carefully to my sons complaints and history, and obviously had read his medically he prior to coming into the examination room. He was given a flu test with results on the spot, inhalers due to his he of asthma, and instructed what to look for if he should become worse and when to bring him back in. My son and I both felt very welcomed and cared for and that we had chosen a great new practice.


StarStarStarStarStar We are extremely happy with this practice!  —    (Patient since Wed Apr 01 00:00:00 MDT 2015)

We are extremely happy with this practice! All of the nurses and doctors we've seen (especially Dr. Sheehy) are great. The staff is always friendly and we have always had good experiences each visit. Highly recommended!!!


StarStarStarStarStar I got an appointment on Sat at 4 PM since my daughter had 102' and was able to see her own... —    (Patient since Tue May 28 00:00:00 MDT 2013)

I got an appointment on Sat at 4 PM since my daughter had 102' and was able to see her own pediatrician Dr.Eagan who is awesome!


StarStarStarStarStar Dr. Sheehy is so knowledgable and great! —    (Patient since Wed Mar 30 00:00:00 MDT 2011)

Dr. Sheehy is so knowledgable and great!


StarStarStarStarStar I am extremely thankful to all of the staff who made the transition to this practice so seamless —    (Patient since Wed Apr 01 00:00:00 MDT 2015)

I am extremely thankful to all of the staff who made the transition to this practice so seamless. We had very poor service from another pediatrics office. Pediatrics West was so accommodating and caring before we even had an appointment booked.


StarStarStarStarStar Great experience —    (Patient since Mon Jan 12 00:00:00 MST 2015)

The service was great and the staff was friendly.


StarStarStarStarStar Our daughter was running a fever and we called at 5:30pm to get a sick child visit —    (Patient since Wed Feb 17 00:00:00 MST 2010)

Our daughter was running a fever and we called at 5:30pm to get a sick child visit. We were once again surprised about the flexibility the office has and they were able to get us in 25 minutes later...this is so much easier than having to bring your child to the emergency room. We love the late hours the office is open until. Thank you


StarStarStarStarStar I have been coming to Pediatrics West for almost 21 years —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I have been coming to Pediatrics West for almost 21 years. I have always been impressed with the care my girls have received over the years!


StarStarStarStarStar Everyone at Pediatrics West is the best. We recommend all our friends.  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Everyone at Pediatrics West is the best. We recommend all our friends.


StarStarStarStarStar Excellent —    (Patient since Wed Aug 20 00:00:00 MDT 2014)

Dr. Coleman, Erica, and the other staff at Pediatric West are amazing. They are very patient and listen to all concerns. They really make you feel comfortable.


StarStarStarStarStar Dr. Sheehey was wonderful. His kind and gentle manner was perfect for us. Big Thank you Dr —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Sheehy was wonderful. His kind and gentle manner was perfect for us. Big Thank you Dr. Sheehy for your sensitive words in dealing with a weight issue.


StarStarStarStarStar I was very upset that I had to wait 1hour and ten minutes before seeing the doctor —    (Patient since Tue Aug 12 00:00:00 MDT 2014)

I was very upset that I had to wait 1hour and ten minutes before seeing the doctor. I have had to wait no less than 30mins at any of our appointments


StarStarStarStarStar Karen is wonderful. She is great with the kids and very personable —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Karen is wonderful. She is great with the kids and very personable. Both my husband and myself find her to be the best healthcare provider we have ever been to. She is knowledgeable and has a great personality. We will continue to bring our children to Pediatrics West as long as she is employed there.


StarStarStarStarStar I absolutly love Pediatric West —    (Patient since Fri Nov 18 00:00:00 MST 2011)

I absolutly love Pediatric West. A few years back I had another pediatrician and made the switch here. What a diffrent world, wow! Love them all.


StarStarStarStarStar My daughter has Dr.Alpert but she seen a nurse practitioner for this visit —    (Patient since Fri Jan 24 00:00:00 MST 2014)

My daughter has Dr.Alpert but she seen a nurse practitioner for this visit. I have not yet had a bad visit all visit have been above satisfactory.


StarStarStarStarStar My daughter slipped on the ice, and hurt her ankle. The nurse practitioner checked her out —    (Patient since Fri Feb 15 00:00:00 MST 2008)

My daughter slipped on the ice, and hurt her ankle. The nurse practitioner checked her out. She want her to get it X-rayed, so she gave us the paper work for that. Which was fine. But she didn't wrap her ankle, and did want to give her crutches. Said she didn't like to give them out with all the ice, and didn't think they had any in the office. When I said she needs something, she said I could go to the Westford office and get some if I wanted to. I told her I wasn't going that way I would buy some when I got to Lowell. Then she said she would go and see if they had some. The regular nurse can back a few minutes later with a pair. Went to get the X-rays at Lowell General. We were finished a 3:15. Didn't hear anything about them that nite or the following day. So I gave your office a call to see if they got them. I was told they did, but nobody looked at them yet. Now this is 3:00 the next day. Then somebody calls me back like 15 minutes later and said my daughter had fractured her a


StarStarStarStarNo Star I waited a very long time between the time the nurse came in and the NP came in —    (Patient since Fri Oct 06 00:00:00 MDT 2006)

I waited a very long time between the time the nurse came in and the NP came in. I would have appreciated a shorter wait.


StarStarStarStarStar I loved how you had a well child waiting room —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I loved how you had a well child waiting room. However, we had to walk through the sick waiting room to get into the exam room, which was the same exam room that is used for sick kids. So that doesn't really make sense. There is a door off the well child waiting room. That should be used to take the healthy kids in to a different room that only healthy kids go to. Now we are probably all going to get sick from having to walk through the sick waiting room!


StarStarStarStarStar This was our first appointment with Dr.Sheehy and I was very impressed —    (Patient since Tue Oct 25 00:00:00 MDT 2011)

This was our first appointment with Dr.Sheehy and I was very impressed. I brought both boys in for their annual physical and was very happy with how engaging Dr.Sheehy was, and easy to interact with. He spent time talking to both my sons which they both appreciated. Great first visit.


StarStarStarStarStar mediocre professionalism and caring. —    (Patient since Thu Jan 06 00:00:00 MST 2011)

My son's doctor is not that on key. He comes in, does the exam and runs out of the office. I've considered changing doctors.


StarStarStarStarStar longer than expected wait time to see the doctor, however she did spend plenty of time with us and... —    (Patient since Thu Oct 25 00:00:00 MDT 2012)

longer than expected wait time to see the doctor, however she did spend plenty of time with us and answered all questions and reviewed/inquired about past specialists/issues


StarStarStarStarStar Best care —    (Patient since Mon Mar 02 00:00:00 MST 2015)

Friendly, helpful, and accommodating staff. Dr and nurses extremely helpful and thorough!


StarStarStarNo StarNo Star Making sure all information that is gather is saved,had blood pressure and pulse done 3 times by... —    (Patient since Tue Oct 21 00:00:00 MDT 2008)

Making sure all information that is gather is saved,had blood pressure and pulse done 3 times by the nurse,when the Doctor went back to find the information is was no where to be found.


StarStarStarStarStar pediatrics west Groton —    (Patient since Thu Jan 08 00:00:00 MST 2015)

We visited the Groton location of pediatrics west yesterday for first visit it was my sons 2 year check up and the nurse was extremly nice and the same eith the doctor we had doctor susan voute she was awsome deffinatly would recomnd them for a pediatrician


StarStarStarStarStar This office is top notch ... everything from the office staff to nurses to Dr —    (Patient since Wed Jul 02 00:00:00 MDT 2014)

This office is top notch ... everything from the office staff to nurses to Dr. A! There is almost nothing I would change. Keep up the great work!!!


StarStarStarNo StarNo Star Annual Physical visit —    (Patient since Tue Nov 20 00:00:00 MST 2007)

Annual physical was very quick compared to previous checkups and left me wondering if checkup was through. Doctor was nice and answered my questions.


StarStarStarStarStar It was our first time and it's very clean and kid friendly —    (Patient since Fri Jan 16 00:00:00 MST 2015)

It was our first time and it's very clean and kid friendly. Love our doctor!! And very close to home.


StarStarStarStarStar Call with reminders for appt more than 2 hrs in advance.. —    (Patient since Tue Nov 19 00:00:00 MST 2013)

Call with reminders for appt more than 2 hrs in advance...my appt was for 245 and I got a call at 1 pm that same day...thank goodness I was already off work that day


StarStarStarStarStar I have been satisfied with the care my children have received since we switched providers recently... —    (Patient since Mon Feb 23 00:00:00 MST 2015)

I have been satisfied with the care my children have received since we switched providers recently when their primary care provider retired unexpectedly. Dr. Sheehy has made us feel comfortable and has addressed my children's needs promptly when services were needed. I feel confident that my children are receiving the medical care they should get and I trust in the providers they have seen since we joined the Pediatric West team.


StarStarStarStarStar All staff, from front desk to exam room - excellent —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

All staff, from front desk to exam room - excellent


StarStarStarStarStar Dr Coleman and his assisting nurse were wonderful with my daughter —    (Patient since Thu Jul 28 00:00:00 MDT 2011)

Dr Coleman and his assisting nurse were wonderful with my daughter. I am so glad we have been with this practice for over 8 years.


StarStarStarStarStar Pedi-West has been an amazing asset to our Fitchburg area! I can't say enough wonderful things... —    (Patient since Thu Nov 03 00:00:00 MDT 2011)

Pedi-West has been an amazing asset to our Fitchburg area! I can't say enough wonderful things about the practice. The doctors as well as NP's that we have had always have my children's best interest at heart. The staff is always kind, friendly, quick to respond to any well visit check-up or the not so very well check ups too! I love that fact that even the Nurses checking our weight, height, blood pressure and even temperature have a kind/kid oriented way about them. It always makes each visit that much easier and quicker to say the least!


StarStarStarStarStar We are new to your practice and have been very satisfied with your care so far!We have seen NP... —    (Patient since Wed Feb 11 00:00:00 MST 2015)

We are new to your practice and have been very satisfied with your care so far! We have seen NP Zoey (forget last name). She was fabulous. Thank you.


StarStarStarStarStar My daughter and I met her new doctor yesterday Susan Kelleher and we are very impressed with her —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

My daughter and I met her new doctor yesterday Susan Kelleher and we are very impressed with her. Would absolutely recommend her to anyone!


StarStarStarStarStar Wonderful Practice!!! —    (Patient since Fri Jan 14 00:00:00 MST 2011)

Pediatrics West is an amazing pediatrician's office!


StarStarStarStarStar This was the first time my son, jack, met Dr. Sheehy —    (Patient since Thu Dec 31 00:00:00 MST 2009)

This was the first time my son, jack, met Dr. Sheehy. Jack has ASD and developmental and sensory delays. These types of things are difficult for him and Dr. S was SO amazing with him. I only wish we transferred to him earlier. It's s blessing to find a doctor who understands Jack's needs.


StarStarStarStarStar Great experience!! —    (Patient since Fri Dec 31 00:00:00 MST 2010)

We were actually early to our appointment and were taken back right away. We have always had great experiences with the nurses and staff and Dr. Coleman. We are very happy with the care we get at Pedi West


StarStarStarStarStar Vaccine  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I was surprised to be asked if I wanted my 17 yr.-old son to have a flu shot, and had to make a spur-of-the-moment decision. I wish I had known about this in advance so that I could have researched and thought about the decision BEFORE the appointment.


StarStarStarStarStar Friendly Professional KnowledgeableStaff reviewed file before seeing patient —    (Patient since Fri Nov 22 00:00:00 MST 2013)

Friendly Professional Knowledgeable Staff reviewed file before seeing patient


StarStarStarStarStar There was some confusion over the payment —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

There was some confusion over the payment. The woman at the desk told Cody his visit was $15, which he paid. He then looked at the insurance card and noticed the copayment was $5. The receptionist would not return the extra $10, she said she would "credit the account" but would not give him a receipt.


StarStarStarStarNo Star 1st visit —    (Patient since Thu Jan 29 00:00:00 MST 2015)

We are new patients to this office. Our 1st visit was a sick visit and went well enough. We have a wellness check coming up and I look forward to getting to know our office better.


StarStarStarStarStar I continue to be please with sevice I recive at Pediactrics West in Westford. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I continue to be please with sevice I recive at Pediactrics West in Westford.


StarStarStarStarStar Everything was good, but after doctor left, we had to wait for 15 minutes for nurse to come and... —    (Patient since Thu Sep 06 00:00:00 MDT 2012)

Everything was good, but after doctor left, we had to wait for 15 minutes for nurse to come and administer the shots. I understand that they are busy, but when the child is already tensed about getting the shots, 15 minutes of wait time is like a life time.


StarStarStarStarStar We saw NP Jayne for the first time and we absolutely loved her! Her nurse (I did not catch her... —    (Patient since Tue Sep 04 00:00:00 MDT 2012)

We saw NP Jayne for the first time and we absolutely loved her! Her nurse (I did not catch her name) was fabulous with cole and he felt at ease even though he was not feeling well. I recommend pediatric west to everyone! They are THE best around.


StarStarNo StarNo StarNo Star We arrived  —    (Patient since Tue Aug 30 00:00:00 MDT 2011)

waiting time is unreasonable. We arrived at 11:35am for a 11:40am appointment. We left the care facility at 12:40pm when all that was done for Kunal was vital signs check, flu and strep test. Kunal was very uncomfortable and its not practical to keep pediatric patients waiting for so long.


StarStarStarStarStar Karyn is awesome, very professional, caring and provides the best support for my son —    (Patient since Thu Dec 20 00:00:00 MST 2012)

Karyn is awesome, very professional, caring and provides the best support for my son. I am happy to her care for him. The only minor complaint is the wait time but it is understandable this season as kids are getting sick left and right.


StarStarStarStarStar Excellent Service —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We have been we PW for 15+ years, we are very happy with our experiences. Jayne is wonderful, always kind and professional.


StarStarStarStarStar I called last minute right before closing on a holiday weekend for my sick child —    (Patient since Mon Jun 04 00:00:00 MDT 2007)

I called last minute right before closing on a holiday weekend for my sick child. They got us right in! Entire Staff was still smiling and curtious and put my mind to ease.


StarStarNo StarNo StarNo Star I had a chest X-ray on my daughter and they never got back to me (the doctor) whether she has... —    (Patient since Wed Feb 03 00:00:00 MST 2010)

I had a chest X-ray on my daughter and they never got back to me (the doctor) whether she has pneumonia or not even after I called hours later.


StarStarStarStarStar Your practice and staff are pleasant, helpful and caring! Glad to be back after 20 years, when my... —    (Patient since Tue Dec 02 00:00:00 MST 2014)

Your practice and staff are pleasant, helpful and caring! Glad to be back after 20 years, when my oldest son was in your care. :-) Maureen Whalen


StarStarStarStarNo Star Great Service, —    (Patient since Wed Jun 11 00:00:00 MDT 2014)

Everyone was polite and knowledgeable. I have no complaints


StarStarStarStarStar Not very friendly. Son was scared of flu shot and it just seemed rushed. —    (Patient since Mon Aug 04 00:00:00 MDT 2008)

Not very friendly. Son was scared of flu shot and it just seemed rushed.


StarStarStarStarNo Star mom —    (Patient since Wed Aug 02 00:00:00 MDT 2006)

I recieved your email reminding me of my son upcoming appt. I would recommding putting the location of the appt. Just because there few offices .


StarStarStarStarStar My children are all grown adults now and I haven't bothered to change. That should speak volumes —    (Patient since Fri Aug 18 00:00:00 MDT 2006)

My children are all grown adults now and I haven't bothered to change. That should speak volumes. Have been following Dr. A, Dr.Watson, and team for 25 years.


StarStarStarStarStar Best service ever!! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Always great service from check-in to check-out. We love the team of Dr. A and Melissa. Couldn't get better care anyplace else.


StarStarStarStarStar Christine was fantastic, took a very thorough history and was very patient with everything going... —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

Christine was fantastic, took a very thorough history and was very patient with everything going on!(our two and a half year old was also at this visit) Dr Coleman seemed very knowledgeable and also friendly, something you can't always find in a doctor. this was our first visit to the practice for well child appointments. You really hit a home run. last but certainly not least the front desk staff was also outstanding.


StarStarStarStarStar Always prompt and kids receive the best care. Much better than my previous pediatrician! —    (Patient since Fri Nov 29 00:00:00 MST 2013)

Always prompt and kids receive the best care. Much better than my previous pediatrician!


StarStarStarStarStar Both children felt very comfortable at their appointments, even with shots given and blood drawn —    (Patient since Tue Nov 19 00:00:00 MST 2013)

Both children felt very comfortable at their appointments, even with shots given and blood drawn. Very caring staff.


StarStarStarStarStar As always the level of service and friendliness was superb —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

As always the level of service and friendliness was superb. Everyone is always wonderful to do with. Thank you Karen Flynn for all that you do. We love you'


StarStarStarStarStar The NP we saw (Kayla?) was excellent —    (Patient since Thu Apr 17 00:00:00 MDT 2014)

The NP we saw (Kayla?) was excellent. Answered all our questions and didn't rush us and overall was awesome! Also the woman who did Jake's vitals was super friendly and excellent too!


StarStarStarStarStar excellent,efficient nurse and awesome clinical skills and personality of Dr. JP Sheehey —    (Patient since Mon Aug 08 00:00:00 MDT 2011)

excellent,efficient nurse and awesome clinical skills and personality of Dr. JP Sheehey


StarStarStarStarStar Everyone was extremely nice! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Everyone was extremely nice!


StarStarStarStarStar My daughter drove herself in at 7:45 Tuesday morning to get checked for strep throat —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

My daughter drove herself in at 7:45 Tuesday morning to get checked for strep throat. She was diagnosed as having it. Since she was alone, the office called her dad to verify insurance information, and informed him that a $20 copay was needed by day's end. She was told they were calling a prescription for antibiotics in to CVS next door. At 1:00 I went to CVS to get the script, and they had nothing. I went to PedWest to pay the $20 and inquire about the script. I was told a parent had to authorize it (no one told us that). They said they'd call it in right away, and I left. A few moments later, a staffer called me and said the dr. was at lunch and it would be called in at 2pm. I went at 3pm, and CVS STILL had no prescription. I called PedWest AGAIN and was told it would be phoned in immediately. 30 minutes later, the prescription was ready. My daughter spent an unnecessary 8 hours in great pain and not starting her 24 hour cycle for return to school. Very disappointing.


StarStarStarStarStar Fantastic as usual! —    (Patient since Mon Dec 27 00:00:00 MST 2010)

We were in & out for a sick visit in less than 30 min! Zoe & her nursing staff were compassionate & kind. We received wonderful care yet again, thanks Pedi West!


StarStarStarStarStar PCP was highly responsive to our concern about sleep and listened well —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

PCP was highly responsive to our concern about sleep and listened well. She also offered one new idea, and a sleep program with NP if it did not resolve.


StarStarStarStarStar I am very satisfied and have recommended this practice for years —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I am very satisfied and have recommended this practice for years. The new walk in hours have been a huge bonus.


StarStarStarStarStar We had to wait for a little while in the room, but Dr Vought explained why and I completely... —    (Patient since Thu Nov 28 00:00:00 MST 2013)

We had to wait for a little while in the room, but Dr Vought explained why and I completely understood. I really really love the service we get here. Everyone is so knowledgeable and pleasant. Thank you!!!


StarStarStarStarStar Glad we chose you as our pediatrician, very happy so far! —    (Patient since Sun Nov 23 00:00:00 MST 2014)

Glad we chose you as our pediatrician, very happy so far!


StarStarStarStarStar pleased with services —    (Patient since Fri Jan 24 00:00:00 MST 2014)

i appreciated that Brittney came out to the waiting room to inform MD was in a mtg and gave us the option of staying there or in a room until he was ready... very friendly atmosphere as well.


StarStarStarStarStar first visit to the practice —    (Patient since Wed Oct 29 00:00:00 MDT 2014)

first visit to the practice. I'm very happy I chose Pediatrics West to care for the most important people in my life!


StarStarStarStarStar We had to wait a very long time to get into the appointment and no one ever asked of we were all... —    (Patient since Fri May 28 00:00:00 MDT 2010)

We had to wait a very long time to get into the appointment and no one ever asked of we were all set. Finally I asked someone how much longer it would be and they determined that we hadn't been checked in properly.


StarStarStarStarStar Love Zoe and our nurse that day! :) Very friendly even at 8am!! —    (Patient since Fri Nov 23 00:00:00 MST 2012)

Love Zoe and our nurse that day! :) Very friendly even at 8am!!


StarStarStarStarStar Great office! Always treated professionally & promptly! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Great office! Always treated professionally & promptly!


StarStarStarStarStar Dr. Sheehy was amazing with my 10 y.o. son —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Sheehy was amazing with my 10 y.o. son. He is a great doctor and has a wonderful bed side manner. My son has cried every year when he gets his flu shot but this year Dr. Sheehy spoke so kindly to him and took his fears away and it went so smoothly,NO TEARS!!!!! Thank you so much Dr. Sheehy.


StarStarStarStarStar I know doctors offices can run late and I can understand why but to have to wait 1 hour... —    (Patient since Fri Jun 05 00:00:00 MDT 2009)

I know doctors offices can run late and I can understand why but to have to wait 1 hour collectively between the waiting room and after seeing the medical assistant to the doctor is a bit excessive.


StarStarStarStarStar My son had questions for doctor and since he did not see his regular doctor he did not get answers —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

My son had questions for doctor and since he did not see his regular doctor he did not get answers. He was told to discuss with Dr Sheehy. He has gone back to school and wants to know how he is supposed to get answers without having to come back in.


StarStarStarStarStar PediatricsWest —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

everything was great!! 100%satisfactory!! -almost no wait -non-crowded waiting area -friendly/knowledgeablestaff


StarStarStarStarStar flu shots —    (Patient since Sun Jul 03 00:00:00 MDT 2011)

Nurse Scotty was friendly and fast. Our daughter got her shot first, then her more anxious older brother got his. Neither child cried, and the big guy didn't even wince. Nice job!


StarStarStarStarStar Great practice!!!! —    (Patient since Mon Nov 24 00:00:00 MST 2014)

We are new parents to a precious baby boy and you can say a little nervous. All of our questions and concerns where address in a sincere and knowable way. We are very impressed with this practice!!


StarStarStarStarStar A great service of high standard on every visit whether it be well visits or when the kids are... —    (Patient since Tue Oct 18 00:00:00 MDT 2011)

A great service of high standard on every visit whether it be well visits or when the kids are sick. Well done Pediatrics west!


StarStarStarStarStar Love Dr —    (Patient since Wed Nov 20 00:00:00 MST 2013)

Love Dr. Sheehy he is very compassionate and sensitive to my autistic 5 yr olds needs! Couldn't ask for a better pediatrician. VERY pleased :)


StarStarStarStarStar As always, great care! Friendly, caring, and personable staff! —    (Patient since Mon Aug 30 00:00:00 MDT 2010)

As always, great care! Friendly, caring, and personable staff!


StarStarStarStarStar I am not sure I got all the information I needed about Mono —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I am not sure I got all the information I needed about Mono. I know I have it now, but don't know when I became contagious or when I will stop being contagious.


StarStarStarStarStar Great experience - been with you folks for 18 years, wouldn't think of changing. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Great experience - been with you folks for 18 years, wouldn't think of changing.


StarStarStarStarStar The nurses who gave Brooke her shots were amazing! —    (Patient since Mon Dec 06 00:00:00 MST 2010)

The nurses who gave Brooke her shots were amazing!


StarStarStarStarStar Dr. Eagan —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Eagan was excellent as usual.


StarStarStarStarStar Was there for a flu shot so maybe 10 minutes total time from walking in and leaving.  —    (Patient since Mon Jan 16 00:00:00 MST 2012)

Was there for a flu shot so maybe 10 minutes total time from walking in and leaving.


StarStarStarStarStar Everything was great —    (Patient since Fri Nov 08 00:00:00 MST 2013)

Everything was great. One concern was we were told we were not allowed to have food or drinks in the exam room. Having a 1 year old wait without a snack or sippy cup was a little difficult. Being a nurse I understand the allergy concern. Maybe you could consider a few "allergy free " rooms instead of the entire office?


StarStarStarStarStar Our visit was great, even though we didn't need blood work done for this appointment we have in... —    (Patient since Wed Aug 25 00:00:00 MDT 2010)

Our visit was great, even though we didn't need blood work done for this appointment we have in the past. The ONLY suggestion I would have for your office is to have your own lab tech in your office to take blood when needed. It is always horrible to go across the hall with a sick or scared child and wait sometimes 30-60 min for a little blood work. Our other practice had a lab tech in house and the girls got to know her and it made it so much easier to get blood done. Plus no waiting or exposing the kids to a room full of others in the lab would be wonderful!


StarStarStarStarStar Everything was great - thank you! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Everything was great - thank you!


StarStarStarStarStar Have not had a bad experience...ever —    (Patient since Tue Nov 20 00:00:00 MST 2007)

The nurses & doctors are very attenative to our needs and I have never had a bad experience when going to the Doctor's with my son. Thank you!!


StarStarStarStarStar Everyone is consistently friendly and in good moods no matter what! It makes me and my kids feel... —    (Patient since Fri Sep 03 00:00:00 MDT 2010)

Everyone is consistently friendly and in good moods no matter what! It makes me and my kids feel at ease!


StarStarStarStarStar The nurses and staff are always friendly and calm, even when the kids get upset about shots etc —    (Patient since Thu Dec 03 00:00:00 MST 2009)

The nurses and staff are always friendly and calm, even when the kids get upset about shots etc. I Always feel like my girls are in great hands!!


StarStarStarStarNo Star Waited 15 min after HPV shot but nurse forgot about us —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Waited 15 min after HPV shot but nurse forgot about us. We heard a timer go off outside the room but she did not come. We had to go find her to be released. Not a big deal, but kids were anxious to leave.


StarStarStarStarStar Weekend on-call services are wonderful!! —    (Patient since Wed Mar 14 00:00:00 MDT 2012)

My 2.5yr old got a pearl stuck in her nose and the staff at Westford was great!! Kind, patient, and I felt genuinely cared for- both my daughter and I :)


StarStarStarStarStar Quick and easy! —    (Patient since Sat Jul 03 00:00:00 MDT 2010)

Quick and easy! Flu clinic was exactly what we needed! Fast, friendly and stress free!


StarStarStarStarStar Flu clinic —    (Patient since Wed Dec 26 00:00:00 MST 2012)

Quick an easy! Absolutely stress free... The way it should be.


StarStarStarStarStar Everyone was fantastic and very sensitive to my son's needs.  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Everyone was fantastic and very sensitive to my son's needs.


StarStarStarStarStar We like this  —    (Patient since Mon Sep 14 00:00:00 MDT 2009)

This is a place I can trust


StarStarStarStarStar Best Pediatric Practice You Could Ask For —    (Patient since Thu Jul 10 00:00:00 MDT 2014)

As an emergency room nurse I have high expectations for the medical care my child receives. The team at Pediatrics West consistently goes above and beyond in the care of my daughter. Dr. Voute is very compassionate, listens carefully to her patient's and family's concerns and does not rush through appointments. The nursing staff is friendly, caring and very knowledgeable. I am very happy with all aspects of this practice.


StarStarStarStarStar Get the email address correct! Verify verify verify —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Get the email address correct! Verify verify verify


StarStarStarStarStar Absolutely love you! All your offices are wonderful. You offer great variety of health services. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Absolutely love you! All your offices are wonderful. You offer great variety of health services.


StarStarStarNo StarNo Star Great doctors, practice starting to get very slow. —    (Patient since Mon May 14 00:00:00 MDT 2012)

Normally Pedi West is great. But yesterday we waited for a cumulative time of 45 minutes. It was unacceptable and if this becomes regular, we will look for another practice.


StarStarStarStarStar Our nurse, Jess, was very sensitive to my daughter's shot anxiety and made it bearable!  —    (Patient since Tue Nov 28 00:00:00 MST 2006)

Our nurse, Jess, was very sensitive to my daughter's shot anxiety and made it bearable!


StarStarStarStarStar Prompt, professional, and caring —    (Patient since Tue Nov 06 00:00:00 MST 2012)

Staff, nurses and doctor are great.


StarStarStarStarStar Karen Flynn is one of the most comp —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Karen Flynn is one of the most compassionate people I know..thanx


StarStarStarStarNo Star Much better —    (Patient since Thu Jan 23 00:00:00 MST 2014)

Staff approach and response was much better!


StarStarStarStarStar I had a great experience bringing my son in. Everyone was extremely friendly and knowledgeable —    (Patient since Wed Sep 24 00:00:00 MDT 2014)

I had a great experience bringing my son in. Everyone was extremely friendly and knowledgeable. I felt much more comfortable than at my sons previous pediatrician.


StarStarStarStarStar Our appointment for the flu shot clinic was quick and easy! They seemed very organized and... —    (Patient since Fri Aug 18 00:00:00 MDT 2006)

Our appointment for the flu shot clinic was quick and easy! They seemed very organized and performed the task very efficiently. Perfect.


StarStarStarStarStar Dr Alpert is wonderful with my boys and we will follow him anywhere! His staff of nurses have... —    (Patient since Fri Dec 27 00:00:00 MST 2013)

Dr Alpert is wonderful with my boys and we will follow him anywhere! His staff of nurses have exceeded my expectations and we are pleased to travel 45 minutes for the quality of care


StarStarStarStarStar I felt rushed through the questions that I had, otherwise a fine visit for a physical. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I felt rushed through the questions that I had, otherwise a fine visit for a physical.


StarStarStarStarStar The nurse that gave my daughter a flu shot was very friendly, quick and made entire experience... —    (Patient since Thu Jul 21 00:00:00 MDT 2011)

The nurse that gave my daughter a flu shot was very friendly, quick and made entire experience really great. Thank you :-)


StarStarStarStarStar Pediatric west with 11 doctors I wish that at least 1 doctor would have taken a look at my son! He... —    (Patient since Sat Jan 05 00:00:00 MST 2008)

Pediatric west with 11 doctors I wish that at least 1 doctor would have taken the time to look at my son! He has asthma and he had fever for a few days. He also is having a hard time with his breathing.


StarStarStarStarStar Thank you for accomodating us on short notice and for being so kind about our circumstances - move... —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

Thank you for accomodating us on short notice and for being so kind about our circumstances - move to Westford, exposure to whooping cough. I am very pleased.


StarStarStarStarStar Dr —    (Patient since Tue Aug 13 00:00:00 MDT 2013)

Dr. Sheehy is amazing! What a wonderful memory for his patients, understanding and compassion for his patients, interpreter for parents and resolving their concerns and just a wonderful doctor. We love him and we are very happy to have such an excellent doctor, our only complaint is he doesn't take adult patients. ;)


StarNo StarNo StarNo StarNo Star The doctor (male ) was rude and poked my son's ears without mercy —    (Patient since Fri Aug 23 00:00:00 MDT 2013)

The doctor (male ) was rude and poked my son's ears without mercy. He wasn't really sure of what my son had. He could poke my son's ears but when I asked what should I do about the wax (that he didn't get it out) he said I shouldn't do anything with it. Other than that I was really uncomfortable that he was checking me out (gross). I will go back that office just because it's the one closer to my house, but I'll be specific that I don't want to see that doctor ever again!


StarStarStarStarStar The nurse was not warm —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

The nurse was not warm. She did not smile and didn't have a clue that a teenage girl may want to talk to her alone. This is my one and only experience with a nurse that is not friendly.


StarStarStarStarStar The visit was nothing less than I would expect from your wonderful staff —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

The visit was nothing less than I would expect from your wonderful staff. We always have a pleasant experience. I would like to suggest a support group for the parents of diabetics or even the diabetics themselves. I cannot find one within my community. I would have to go to Boston.


StarStarStarStarStar Walk in times for flu shot/mist.  —    (Patient since Tue May 03 00:00:00 MDT 2011)

Walk in times for flu shot/mist.


StarStarStarStarStar Everyone was great. The nurse was great when Peter would not take the strep test —    (Patient since Sat Feb 07 00:00:00 MST 2009)

Everyone was great. The nurse was great when Peter would not take the strep test. She was very patient and talked to him until we could get him to open his mouth.


StarStarStarStarStar Sue and the other two nurses that gave my sons, Joey and Owen Corbett went far beyond the call of... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Sue and the other two nurses that gave my sons, Joey and Owen Corbett went far beyond the call of duty!! My oldest son Joey is Autistic, and his anxiety level was beyond a 10. Sue and the other two nurses at Pedi West in Groton on Monday, Oct 27, 2014, tried their best to calm Joey, and despite his effort, were able to successful give him his flu shot. Then they even went the extra mile and gave Joey and Owen a popsicle!! The 3 of them were compassionate, patient, and totally dedicated to make sure my children got their flu shots. I cannot thank any of them enough, and I have told many people of the positive experience from Sue and the other two nurses at Groton's Pedi West. The 3 of them are truly exceptional and extraordinary!! Pam Corbett :)


StarStarStarStarStar Thank you so much for walk in visits ! Jane is the BEST ! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Thank you so much for walk in visits ! Jane is the BEST !


StarStarStarStarStar Dr. Francis is the best doctor ever. Ive reccommended him numerous time. —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Francis is the best doctor ever. Ive reccommended him numerous time.


StarStarStarStarStar My old pediatrician gave handouts on each age group with info regarding development and milestones... —    (Patient since Sat Jun 28 00:00:00 MDT 2014)

My old pediatrician gave handouts on each age group with info regarding development and milestones to look for. It was very helpful during the first year of out older daughters life.


StarStarStarStarStar visit was fine, just a flu clinic —    (Patient since Thu Aug 20 00:00:00 MDT 2009)

visit was fine, just a flu clinic


StarStarStarStarStar The visit was great. It was for the flu shot —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

The visit was great. It was for the flu shot. We were in & out no problem & the nurse (Charlotte, I believe) was great with my kids. Thank you


StarStarStarStarStar We have been seeing Dr. Egan for years now.My daughter loves her and we do too. —    (Patient since Mon Oct 01 00:00:00 MDT 2007)

We have been seeing Dr. Egan for years now. My daughter loves her and we do too.


StarStarStarStarStar I appriciate dr sheehys care that he gave my newborn.  —    (Patient since Wed Oct 22 00:00:00 MDT 2014)

I appriciate dr sheehys care that he gave my newborn.


StarStarStarStarStar We came in for a flu shot. The nurse was excellent and my daughter was not afraid —    (Patient since Thu Dec 29 00:00:00 MST 2011)

We came in for a flu shot. The nurse was excellent and my daughter was not afraid. Thank you so much!


StarStarStarStarStar We are still waiting to hear what the results of her urine test were —    (Patient since Tue Jan 02 00:00:00 MST 2007)

We are still waiting to hear what the results of her urine test were. They told me I would hear today.


StarStarStarStarStar I love this place. they are really senstivie to little babies. —    (Patient since Wed Oct 03 00:00:00 MDT 2012)

I love this place. they are really sensitive to little babies.


StarStarStarStarStar Westford —    (Patient since Wed Apr 02 00:00:00 MDT 2008)

I have to drive about 25 minutes to take my children to pediatric west in Westford. I would not change drs even if one was closer. I love the the friendly atmosphere and people and the short wait time.


StarStarStarStarStar Everyone is always very friendly, understanding, and helpful —    (Patient since Mon May 23 00:00:00 MDT 2011)

Everyone is always very friendly, understanding, and helpful. We never feel rushed and we always feel cared about and well cared for. Thank you!


StarStarStarStarStar I just love Dr. Alpert! By far the best pediatrician I have ever had for my children —    (Patient since Fri Jan 24 00:00:00 MST 2014)

I just love Dr. Alpert! By far the best pediatrician I have ever had for my children. He is very thorough and honest. I always leave feeling confident with Dr. Alberts diagnosis and recommended treatment. Thank you Dr.Alpert!!


StarStarStarStarStar The only thing I didn't like was the wait after the doctor came in and then we had to wait for a... —    (Patient since Tue Jun 25 00:00:00 MDT 2013)

The only thing I didn't like was the wait after the doctor came in and then we had to wait for a really long time to get the shots. It was very hard to keep my little one occupied during that time. It just felt like it took longer then usual to get his shots. But other wise we usually are in and out and don't have any other problems.


StarStarStarStarStar Evan is new to Pediatrics West but I have been nothing but impressed thus far.  —    (Patient since Thu Nov 28 00:00:00 MST 2013)

Evan is new to Pediatrics West but I have been nothing but impressed thus far.


StarStarStarStarStar very efficiently run practice...nice not to have to wait hours —    (Patient since Wed Oct 01 00:00:00 MDT 2014)

very efficiently run practice...nice not to have to wait hours. I feel like my time is valued as much as theirs for a change.


StarStarStarStarStar No comment;,everyti is great —    (Patient since Thu May 21 00:00:00 MDT 2015)

No comment;,everyti is great


StarStarStarStarStar You flu clinic was very organized! The nurse who gave my children their shots was warm, caring and... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

You flu clinic was very organized! The nurse who gave my children their shots was warm, caring and professional!


StarStarStarStarStar We had a wonderful visit as always. The staff is always friendly, knowledgeable and efficient —    (Patient since Tue Sep 03 00:00:00 MDT 2013)

We had a wonderful visit as always. The staff is always friendly, knowledgeable and efficient. They have gone out of their


StarStarStarStarStar Keep up the good work! —    (Patient since Tue Oct 01 00:00:00 MDT 2013)

No changes to suggest. We had a fairly straight forward visit with no complaints. Keep up the good work!


StarStarStarStarStar I have no complaints. Been coming to Pediatric West for years, wouldn't change —    (Patient since Wed Nov 11 00:00:00 MST 2015)

I have no complaints. Been coming to Pediatrics West for years, wouldn't change. I felt bad for the poor girl at the front desk, though. She definitely needed more help. I waited to check out about 15 minutes. The phones were ringing and patients were waiting to check in. That poor girl didn't know which way to turn!


StarStarStarStarStar Medical secretary staff are always quick to place me on hold even before I'm finished explaining... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Medical secretary staff are always quick to place me on hold even before I'm finished explaining to situation .


StarStarStarStarStar Great experience —    (Patient since Fri Sep 26 00:00:00 MDT 2014)

I appreciate the promptness of the staff and doctors. It's nice to get seen very quickly and not have a long wait.


StarStarStarStarStar We were there for flu shots, in, out easy as pie :) —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We were there for flu shots, in, out easy as pie :)


StarStarStarStarStar great well visit —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We had another great well visit!


StarStarStarStarStar Friendly staff, willing to listen and give feedback. Helpful and caring. —    (Patient since Thu Nov 21 00:00:00 MST 2013)

Friendly staff, willing to listen and give feedback. Helpful and caring.


StarStarStarStarStar Easy flu shot —    (Patient since Thu Jun 18 00:00:00 MDT 2009)

It was for a flu shot so it was a quick visit but it was a very friendly visit.


StarStarNo StarNo StarNo Star Flu clinic appt time was ignored —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Flu clinic appt time was ignored. 2 families that came in after me (and completed their paperwork after me) were called in before me. Nurse said she took in based on whose papers were on top of the pile. I had only allowed 25 minutes before I had to get the kids to their activity - which I thought was plenty for the 2 minutes it took in the exam room. Just made it in time.


StarStarStarStarStar I brought my 3 year old twins for their flu shots. Our appts were at 5:10 and 5:20 —    (Patient since Thu Oct 27 00:00:00 MDT 2011)

I brought my 3 year old twins for their flu shots. Our appts were at 5:10 and 5:20. The receptionist who processed our visit had problems with the system and could not see our insurance information. This is not the first time that this particular receptionist has had issues with the system. However she was particularly irritated and had to have us fill out extra forms that I find unnecessary since we had just been to the office several times in the past month. After that was resolved we were not past our appt time. There were several families waiting so I assumed that we would be after them. However we were not called in for the vaccines until 5:30 (waiting 20min past our clearance at reception). To add further disappointment, 2 families that came in after us got to go for their vaccines ahead of us. They were not processed before us and I find that completely unfair process. The nurse that administered the shots was wonderful.


StarStarStarStarStar I brought my 3 year old twins for their flu shots. Our appts were at 5:10 and 5:20 —    (Patient since Thu Oct 27 00:00:00 MDT 2011)

I brought my 3 year old twins for their flu shots. Our appts were at 5:10 and 5:20. The receptionist who processed our visit had problems with the system and could not see our insurance information. This is not the first time that this particular receptionist has had issues with the system. However she was particularly irritated and had to have us fill out extra forms that I find unnecessary since we had just been to the office several times in the past month. After that was resolved we were not past our appt time. There were several families waiting so I assumed that we would be after them. However we were not called in for the vaccines until 5:30 (waiting 20min past our clearance at reception). To add further disappointment, 2 families that came in after us got to go for their vaccines ahead of us. They were not processed before us and I find that completely unfair process. The nurse that administered the shots was wonderful.


StarStarStarStarStar Great Practice —    (Patient since Tue Apr 08 00:00:00 MDT 2008)

We've always had great response 24/7 with Pediatrics West, and have experienced both Groton and Westford locations. Excellent care and doctors, great communication.


StarStarStarStarStar I would like all staff to be able to do ADD med reviews —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I would like all staff to be able to do ADD med reviews. I have to make multiple appointments to satisfy the requirements and see the staff I want to see.


StarStarStarStarNo Star Transition & Service. —    (Patient since Wed Apr 03 00:00:00 MDT 2013)

As previous patient of Dr Larry; whom we loved, we're really glad to be working with Dr Eagan now - she's really great and we loved her nurse, yesterday, too!


StarStarStarStarStar Excellent care and through examinatin of my son. Follow-up care and concern was excellent —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Excellent care and through examinatin of my son. Follow-up care and concern was excellent. My son was in the best of hands.


StarStarStarStarStar The nurse who gave Sydney her flu shot was great! Sydney only cried for 10 seconds, her twin... —    (Patient since Thu Feb 14 00:00:00 MST 2013)

The nurse who gave Sydney her flu shot was great! Sydney only cried for 10 seconds, her twin brother didn't cry at all!!!


StarStarStarStarStar We arrived early for scheduled flu shots for twins and were in and out before we knew it! One... —    (Patient since Thu Feb 14 00:00:00 MST 2013)

We arrived early for scheduled flu shots for twins and were in and out before we knew it! One didn't even have time to cry!!!


StarStarStarStarStar We visited the flu clinic -- it was so fast! Thanks! —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We visited the flu clinic -- it was so fast! Thanks!


StarStarStarStarStar I appreciate you having early evening flu shot clinics; that makes it very convenient for us to... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I appreciate you having early evening flu shot clinics; that makes it very convenient for us to schedule a flu shot.


StarStarStarStarStar I waited for 30 minutes in the waiting room.  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

I waited for 30 minutes in the waiting room.


StarStarStarStarStar Highly professional staff. Great attention & help with the special needs child —    (Patient since Mon Feb 05 00:00:00 MST 2007)

Highly professional staff. Great attention & help with the special needs child. Many thanks to the Nurses: Scotti & Christine!


StarStarStarStarNo Star We waited almost 30 minutes to be seen —    (Patient since Thu Jun 19 00:00:00 MDT 2014)

We waited almost 30 minutes to be seen. Our appointment was at 4:30pm and we did not get into the room until 5ish. I understood because they were unusually busy, but it was hard to wait so long with a very sleepy 4 month old.


StarStarStarStarStar Professional, friendly & efficient —    (Patient since Mon Dec 08 00:00:00 MST 2008)

speedy process, friendly staff. Very pleased


StarStarStarStarStar very efficient —    (Patient since Mon Mar 26 00:00:00 MDT 2007)

speedy process, friendly staff. Very pleased


StarStarStarNo StarNo Star No one informed the nurse practitioner that we were waiting to be seen by her —    (Patient since Fri Nov 03 00:00:00 MST 2006)

No one informed the nurse practitioner that we were waiting to be seen by her. We were waiting for her for 30 minutes before I finally stepped out of the room to ask if she would be much longer. Our appointment was at 3:10 and we were not seen by her until 3:40. I understand that an oversight can happen to anyone but please make sure that you always follow protocol so that you don't keep people waiting. You charge for missed visit yet do not offer any remedy when you are the ones that make people waste their time.


StarStarStarStarStar It's was all excellent! No recommended changes for now.  —    (Patient since Tue Jun 12 00:00:00 MDT 2012)

It's was all excellent! No recommended changes for now.


StarStarStarStarStar Quick and easy for a flu mist. Easy scheduling, very little waiting, smiling staff. Thank you! —    (Patient since Fri Apr 06 00:00:00 MDT 2007)

Quick and easy for a flu mist. Easy scheduling, very little waiting, smiling staff. Thank you!


StarStarStarStarStar The flu clinic wait time was much longer than expected —    (Patient since Fri Oct 30 00:00:00 MDT 2009)

The flu clinic wait time was much longer than expected. I had been to a flu clinic myself a week before and they saw quadruple the number of people in the same amount of time. Plus people who arrived after us were taken prior to us. Also it would be helpful if on your website gave flu information prior to the dates of the clinics...I had to call three times over the course of a month to find out if there were upcoming flu clinics. If it was listed on the website, the status of things, that would avoid many phone calls.


StarStarStarStarStar The nurse who gave the boys immunizations was really wonderful! Warm, kind, expert! Couldn't... —    (Patient since Fri Jan 12 00:00:00 MST 2007)

The nurse who gave the boys immunizations was really wonderful! Warm, kind, expert! Couldn't have asked for a better experience! Please tell her! Please let us know her name!


StarStarStarStarStar I love the Practice and send everyone there —    (Patient since Thu Jan 03 00:00:00 MST 2008)

I love the Practice and send everyone there


StarStarStarStarStar Very pleased with practice —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Very pleased with practice. Everyone is very kind and kind to my children, which is the most important. Thank you


StarStarStarStarStar Loved that Dr. Zoe read Jason's chart before she came in the room —    (Patient since Thu Aug 02 00:00:00 MDT 2007)

Loved that Dr. Zoe read Jason's chart before she came in the room. She was helpful and knowledgable.


StarStarStarStarStar Zoe was awesome spent so much time with me toAddress all of my concerns... —    (Patient since Thu May 05 00:00:00 MDT 2011)

Zoe was awesome spent so much time with me to Address all of my concerns...


StarStarStarStarStar Always happy with Pedi West —    (Patient since Sun Jan 20 00:00:00 MST 2008)

We visited for flu shots. Service was prompt and nurse had demeanor that was very reassuring to the kids.


StarStarStarStarStar As always, Pediatrics West is a wonderful place with caring providers who make my son and I feel... —    (Patient since Mon Jul 16 00:00:00 MDT 2012)

As always, Pediatrics West is a wonderful place with caring providers who make my son and I feel welcome and taken care of.


StarStarStarStarStar The staff of Pediatrics West are knowledgeable, friendly and expedient —    (Patient since Mon Jul 08 00:00:00 MDT 2013)

The staff of Pediatrics West are knowledgeable, friendly and expedient. I always feel like I can trust and rely on them to take care of our needs! Thank you.


StarStarStarStarNo Star Good appt —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Dr. Sanders is nice and very helpful.


StarStarStarStarStar The waiting time was rediculous —    (Patient since Wed Jul 19 00:00:00 MDT 2006)

The waiting time was rediculous


StarStarStarStarStar I wanted to switch practice after not getting the medical needs met for our daughter but we got... —    (Patient since Tue Oct 14 00:00:00 MDT 2014)

I wanted to switch practice after not getting the medical needs met for our daughter but we got lucky and saw Susan Keller. She was excellent. Very knowledgeable and sensitive to our needs. She kept pursuing medical expertise until we came up with treatment methods and procedure that worked in the best interest of my daughter, Lotus. I would recommend Susan Keller to friends and family.


StarStarStarStarStar Flu Shot clinic —    (Patient since Fri Jan 10 00:00:00 MST 2014)

It was very fast, and staff was very friendly.


StarStarStarStarStar Mist instead of Shot —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Initial confusion with receiving mist vaccine instead of a shot, but was resolved immediately (without issue). Nice to have this mist option available, so continuing to have this service would be my only suggestion.


StarStarStarStarStar Karen Flynn is the best  —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Karen is amazing a true asset


StarStarStarStarStar We always have a great experience with the doctors at Pediatrics West —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

We always have a great experience with the doctors at Pediatrics West. Susan Kelleher was fantastic last night - took her time with us and didn't rush us out the door, even though it was 7:30 and we didn't leave until 8:30.


StarStarStarStarStar Love this Practice! —    (Patient since Tue Oct 16 00:00:00 MDT 2007)

Sherrie was wonderful, she is kind and friendly and always a pleasure. We just adore Dr. Sheehy, he is so approachable, knowledgeable, caring and kind.


StarStarStarStarNo Star Great Office —    (Patient since Tue Sep 13 00:00:00 MDT 2011)

From the receptionist to the doctors this office is awesome.


StarStarStarStarStar GREAT!! —    (Patient since Mon Oct 13 00:00:00 MDT 2014)

I've been to a few pediatric clinic but Pediatrics West is by far the best one. My child didn't feel scared, he was happy and relaxed while receiving great care by the entire staff. THANK YOU


StarStarStarStarStar Awesome!  —    (Patient since Thu Nov 28 00:00:00 MST 2013)

This office and staff are awesome!


StarStarStarStarStar Great visit with Dr. Sheehy! Very satisfied with our experience and loving your practice —    (Patient since Wed Apr 01 00:00:00 MDT 2015)

Great visit with Dr. Sheehy! Very satisfied with our experience and loving your practice. Only suggestion for future is weekend hours in Fitchburg. THANK YOU!


StarStarStarStarStar Very efficient flu clinic! No waiting —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

Very efficient flu clinic! No waiting


StarStarStarStarStar I actually showed up a day early to my son's appointment at 7am —    (Patient since Tue Sep 05 00:00:00 MDT 2006)

I actually showed up a day early to my son's appointment at 7am. Your staff was very courteous and accommodated me at that time so we wouldn't have to come back. Thank you.


StarStarStarStarStar It would be great if the appointment automation system was improved-- I received 3 text alerts at... —    (Patient since Sun Jul 08 00:00:00 MDT 2012)

It would be great if the appointment automation system was improved-- I received 3 text alerts at midnight after making my appointment, my husband got them too. Would be great to receive them right after making the appointment or during normal business hours-- midnight isn't good. Also, this survey was for a flu shot appointment where both children got them-- and I received 2 surveys. It would be great if it were centered around the family, rather than the child.


StarStarStarStarStar My children have been patients for almost all of there lives —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

My children have been patients for almost all of there lives. I have always been thrilled with the attention and service I receive. I regularly commend and recommend you to others. I was also very impressed with the email notification for flu shots, as well as being able to click a link and make anrequest for appointment at 11pm that was confirmed less then 12 hours later. This is an awesome feature for homes with two working parents. Keep up the great work, and thank you for all you have done over the years for my kids!


StarNo StarNo StarNo StarNo Star A conversation was had in front of and with our 15 year old daughter that we feel shouldn't have... —    (Patient since Thu Jul 13 00:00:00 MDT 2006)

A conversation was had in front of and with our 15 year old daughter that we feel shouldn't have happened at that time! It was also had in the waiting room with several other people around! Don't tell a patient to go home and shut their brain down but deliver knews to them that does the opposite and that at that time didn't need to be said to a 15 year old.


StarStarStarStarStar The wait to sign in was pretty long —    (Patient since Wed Nov 06 00:00:00 MST 2013)