Pack and Bianes vision Care Eastlake
290 Reviews
I was very ignorant regarding anything that refers to Optometrist or anything related to vision. My pediatrician sent a referral for my daughter to be seen by an Optometrist. Unfortunately my daughter has had bad experiences with Doctors & Destist therefore anything related to Dr’s makes her very nervous & uncomfortable. I am very happy to say that this visit was very smooth and she actually got to enjoy the Optometrist Dr. Perez is amazingly talented with children she has patience & sweetness which makes her a children’s magnet. I also have to mention that she is also really good at explaining everything clearly easy to understand terms. Everyone in this office beginning with the receptionist, the assistant that took imegary and the personnel that assisted us on choosing the correct lenses for my daughter. All I can say is THANKS and I absolutely recommend.
Jan 31, 2018
Always Outstanding Service, Thanks Guys, Salamat Po
Jan 27, 2018
Jonathan was very courteous and professional. What a super young man. Makes you feel like there is hope for our future generation. Keep it up, I’m sure you will become an excellent Doctor. You are definitely in the right place to learn, with Doctor Pack as a mentor.
Jan 18, 2018
Outstanding customer service
Jan 15, 2018
I visit your Eastlake location on Friday January 12th. I was greeted with a smile and great customer service! I am very happy with the glasses I chose and can't wait to get them! The gentleman helping me pick out my glasses was very helpful and very patient and did not rush me! Thank you for a great experience!
Jan 13, 2018
Excellent service and care
Jan 5, 2018
I enjoy coming to this office because they are friendly and keep their appts on time. their equipment is updated and feel they really care about you as a patient.
Jan 5, 2018
As always, friendly and expert service from all staff.
Dec 28, 2017
Beautiful office with great service. Dr’s Bianca and Pack are very thorough and have a great report with their patients.
Dec 22, 2017
Always great service and care!
Dec 21, 2017
As usual, Dr. Pack and his staff were very thorough and professional, every step of the way. Although they're a very busy office, they make you feel like you're the only patient they have with the special attention they provide you.
Dec 14, 2017
Everyone is friendly, informative and provide great service.
Dec 12, 2017
Excellent service, love them all!
Dec 8, 2017
All personnel on your team are very friendly, knowledgeable and helpful.
Dec 4, 2017
Wonderful experience from the very first step you take walking through their Eastake doors! Ariana and Frank have superb customer service and Dr. Pack is thorough and makes you feel comfortable :)
Dec 2, 2017
I took my 90 yr old father for an exam to see Dr Pack . Since the moment we walked into this office my father’s experience was great! The staff is great! Dr Pack speaks fluent Spanish and my father clearly understood what was going on during his exam- Dr Pack has a great demeanor not often seen these days. Thank you for your patience and making my father feel welcomed .
Nov 23, 2017
My family always loves to come here for their annual check up. On the day that I went, I did not have anything that I can say that was bad. Everything was great and had a great experience there.
Nov 23, 2017
I've been going to Pack & Bianes Vision care for 24 years. They truly care about your vision and utilize the latest technologies to give you cutting edge care. They have an immense selection of frames to choose from for any price point. They showcase the latest designs work with you to find the perfect frames. I highly recommend Pack & Bianes Vision care as I am a life long customer!
Nov 20, 2017
The Pediatric Optometrist was great! She provided detailed information about our child’s eye health.
Oct 31, 2017
Everyone was very professional.
Oct 25, 2017
Best experience at a doctors office ever! Dr. Perez is amazing. The staff is beyond knowledgeable and friendly. I am always welcomed with a warm greeting and treated like a queen. I would and have recommend this office to friends and family!!!
Oct 8, 2017
I am very satisfied with the service. You have a very good customer service
Oct 7, 2017
I loved the Eastlake location. There weren’t people trying to make a sale and getting upset when you don’t. The staff are amazing, kind, and honest. I would happily recommend Pack and Bianes to all of my friends and family.
Oct 7, 2017
I am always impressed with the outstanding attention and care I receive at Pack and Bianes Vision Care! Thank you for taking such great care of my eyes! You have an awesome team !
Oct 1, 2017
Another great experience here. I love the staff and the Drs. Thank you for always taking good care of me and my family :)
Sep 28, 2017
Your office staff are always so pleasant, upbeat and professional and the office is beautifully kept, with the latest in technology. I always feel like a queen when I go. Dr. Pack patiently listens to all my concerns and is thorough. I trust him wholeheartedly that's why I gladly drive 66 miles for my eye appointments. Thank you Dr Pack!!!
Sep 27, 2017
Great Doctor! Very helpful! Thank You!
Sep 22, 2017
Great visit. Friendly staff, Awesome Doctor...
Sep 21, 2017
The appointment reminder was a few weeks early for my annual which caused confusion, the insurance/billing dept seems a bit lazy about doing their job, but the front desk, the assistants, and optometrists are all very good.
Sep 19, 2017
Excellent service from Dr. Perez and all the staff I highly recommend Pack and Bianes for your vision exams
Sep 18, 2017
Superb service! Dr Pack is the best!
Sep 17, 2017
Great service, Dr. Trajano thoroughly explained what eye condition I had. Friendly staff, very cool technology.
Sep 11, 2017
Dr. Pack is one of a kind. He is so patient and takes his time during his evaluation. In this day and age in the medical field, most places are trying to rush you in and out for the next patient. Dr. Pack ensures he is getting to best fitment, quality, and accurate measurements every time. Proud and loyal patient for 20+ years.
Aug 18, 2017
Excellent communication and service!
Aug 16, 2017
CharmaineTrajano was very attentive, knowledgeble and helpful, Great addition to your staff.
Aug 13, 2017
Our first visit was yesterday and I was really impressed with how quickly I was able to be seen. I was able to set up an appointment the same week I called. The staff was very friendly. The exam was thorough and the technology was up to date. I really felt like this office provided the best eye care exam for my daughter and I would highly recommend this eye care facility.
Aug 10, 2017
Great service! Answered all my questions and concerns
Aug 4, 2017
Great practice. All members of the staff and courteous and knowledgeable.
Aug 4, 2017
Professional, courteous, and extremely thorough. State of the art assessment tools. Friendly, helpful staff. I plan to stay with Dr. Bianes for many years to come.
Jul 29, 2017
Excellent service of ALL employee's and staff. A pleasure to be in this environment when purchasing my eye glasses. You must be VERY PROUD of the standards you have set and established for your work place. Glenda O'Grady
Jul 27, 2017
Everyone was so friendly and made my first visit to the eye Dr. Very pleasant! Thank you!
Jul 26, 2017
Great Experience always...true professionals...expertise, care, and personal attention.
Jul 23, 2017
Dr. Perez and the staff are really good with kids and making them feel comfortable. Frank really knows how to calm kids down when doing the preliminary stuff before they meet the doctor. I felt really confident in asking Dr. Perez any questions regarding my child's eye care.
Jul 15, 2017
I had a great experience at my most recent appointment. Dr Pack was kind and helpful (as always) and was very detailed in his exam and explaining my options (even if he broke my heart by telling me that I should really get a progressive prescription at my age) When I went to pick out my frames and lenses, all my options were very clear, and there was no pressure to spend more than I was comfortable with.
Jul 11, 2017
Excellent, professional and caring service. Dr. Bianes is the best.
Jul 10, 2017
Too fast to demo choices for choosing the right focal ( target) point of view lenses?
Jul 4, 2017
I was very pleased with Dr. Perez and the care I received! I was having a problem with my right eye. She came up with a solution and even before leaving the office, I was already feeling better. Thank you, Dr. Perez! Your solution has been wonderful and I still feel great! See you for the recheck on Saturday!
Jun 20, 2017
Very friendly and knowledgeable staff!
Jun 15, 2017
Really wonderful service. Truly genuinely friendly and interested and interesting, but above all this, professional! I felt from the moment I walking in that I was in the best hands. Thank you!
Jun 11, 2017
Service was excellent, the gentleman who helped me with the small eye exams before seeing the doctor was super cool and explained everything well. The doctor I saw was really nice and explained what was going on very well and had a very nice demeanor. The service was excellent
Jun 9, 2017
Was received with a big smile, very friendly place.
Jun 1, 2017
This was my first optometrist visit. Dr. Trajano & the staff were friendly & personable. They took the time to answer all of my questions & explain everything.
May 29, 2017
I'm so grateful for the first-class care, state-of the-art equipment, frame selection, sunglasses selection, and professional staff at this office. They are incredibly warm and gracious as well. You feel very much at ease and confident about their knowledge and care for your eyes.
May 20, 2017
This a great office. Doctors are very nice. They listen to your needs. Staffs are very friendly. I'll give them 5 stars and above
May 20, 2017
I loved the service received. The emphasis that was given to my daughter(w/@utism)the doctora really worked and was very patient in getting all the data that my daugher permits in order to get a better diagnosis for her sight. THANK YOU VERY MUCH.. EVERY ONE WAS VERY PATIENT WITH HER.
May 19, 2017
My kids love going to see their optometrist at Pack and Bianes! They are very informative and detailed when explaining to me and my teen. The office is always clean and there's a "kids waiting room". My 9 year old son is entertained with the video game and TV as he waits for his older sister. I love this place and will continue to go here.
May 18, 2017
Very patient while I was picking out my new glasses. Also the Doctor was sweet and explained everything in detail.
May 17, 2017
Wonderful doctors & staff. I've been going to them for about 17 yrs. Their professionalism, expert knowledge, friendliness & really caring are why I've stayed with them all this time. And they're fun! When I have appointments with them I actually look forward to going just to see their smiling & warm faces.
May 13, 2017
The staff and doctors at Pack and Bianes are always such a pleasure to see. They give 110% to their patients and it is so appreciative. In all the years my family has been going to them, they never disappoint!
May 6, 2017
Everyone are so professional friendly. Your products of eyeglasses are beautiful.
May 5, 2017
Great visit, always very efficient and friendly staff
May 5, 2017
As always, the staff are very attentive and courteous. I never had to wait too long to be seen. I always look forward to seeing Dr. Pack for my annual check-ups.
Apr 27, 2017
Going for an eye exam of fitting at Pack and Bianes is akin to a Spa experience. You're greeted and treated as a friend, and even pampered while you wait. The staff is not only Professional, but they are genuinely friendly. It helps that everyone seems to enjoy their work and wants to do the right thing.
Apr 26, 2017
It is always a pleasure visiting the eye doctor for me because of Pack & Bianes. Everyone is so friendly and I mean authentically friendly. This experience is from the first moment you walk in to when you leave. Each encounter I had with an employee (check- in to Doctor) has been pleasant. I've noticed this has not change through the years. I did have one hiccup with them, BUT it was cleared up immediately, plus I knew it was an accident (not anything drastic- just a price mis-communication) I would highly recommend them to my family and friends (and I have.)
Apr 21, 2017
Frames are expensive, I'm not able to replace the lens or frame yet
Apr 21, 2017
A+...absolute caring professionalism from start to finish
Apr 13, 2017
Over the years, I've seen Doctors Pack and Bianes. They are professional, very competent and friendly. The technicians are also very good at their jobs and friendly. The office equipment is kept up-to-date to give the best possible eye care. I get excellent care and have a few laughs every visit.
Apr 7, 2017
In additional to the excellent personal service throughout my visit, I was very impressed by the very modern testing equipment. Lastly, the layout of the office from the moment one entered exuded friendliness and comfort.
Mar 30, 2017
good Friendly people that will answer any question you have
Mar 30, 2017
I had a very pleasant experience here. The staff were very courteous. They have ample selection of frames to choose from and even available options in regards to the lenses were explained very well. I plan to keep Dr. Baines as my primary eye doc!
Mar 19, 2017
Had a great visit. Signed in and was seen about 5 mins after I arrived. My exam was efficient and thourough. Picked out a very nice pair of glasses out of a wide assortment. I love my visits with Pack & Bianes Eastlake everytime!
Mar 10, 2017
Beautiful office and efficient staff. Love Dr. Perez!
Mar 2, 2017
Dr. Pack was very thorough on explaining to me how my eyes function and what I can do to better my vision besides wearing my glasses. He answered all my questions. Very professional. Cesar helped me choose the glasses that look best for my face and that were covered by my plan. He was very professional as well. It was a great visit! Thank you.
Feb 27, 2017
I would highly recommend Pack&Baines,very kind and knowledgeable staff and your always greeted with a smile.
Feb 25, 2017
Great service!!! Specially the staff. Everyone is so nice. They all did everything to make our family feel comfortable, relax and understand every test.
Feb 23, 2017
High end but always worth it
Feb 17, 2017
Dr. Trajano was awesome!!😊👍
Feb 11, 2017
very pleasant office and staff, Dr. Perez was very nice and she is very good with kids, she made us feel very comfortable and I did not feel like a first time patient. very great visit.
Feb 6, 2017
Excellent service as usual!
Jan 25, 2017
Outstanding, courteous care at every appointment. I've been a client here for about 5 years and glad my insurance allows me to remain here.
Jan 23, 2017
The usual great experience at Pack and Bianes! I had an afternoon appointment and I didn't have to wait long after signing in. Eric helped me with the standard tests and made time pass quickly with easy conversation. Dr. Bianes then examined my eyes and clearly answered any of my questions. I feel very comfortable with having Pack and Bianes take care of my optical needs!
Jan 21, 2017
Clean and Comfortable Office With Very Friendly and Professional Staff
Jan 19, 2017
Wonderful staff, friendly and professional. Also bilingual, Spanish and English (maybe more, but I'm English-only).
Jan 14, 2017
Great, caring service. They listen to you and help you make decisions about your eye care.
Jan 12, 2017
Pack and Bianes Vision Care will treat you like you are part of their family. The employees are very courteous, friendly and professionally. They explain everything clearly and will answer all of your questions that you might have. The have the most up-to -date equipment.
Jan 11, 2017
I am very pleased with all who helped in my care. The office is business ready and well decorated with glasses. All equipment was advanced in technology.
Jan 7, 2017
It is always a joy to see Dr. Pack and his wonderful and caring staff!!!
Jan 5, 2017
EXCELLENT CUSTOMER SERVICE
Jan 5, 2017
Always a pleasant experience to visit Pack and Bianes in Eastlake! The staff is very professional, extra courteous , they make feel welcome.
Dec 30, 2016
The most freindly staff I've ever had the pleasure of dealing with, knowdgeable. Everything was explained. Thank you.
Dec 29, 2016
Dr. Trajano and the staff were excellent in taking care of me during my annual vision appointment. Would definitely schedule any other care with them and recommend them to anyone who needs vision care.
Dec 23, 2016
Excellent personnel service and products
Dec 18, 2016
Dr Beverly Bianes is the best optometrist in the whole wide world! Very thorough and very caring. I always love going to see her because along with knowledge, she always makes me laugh.
Dec 10, 2016
Always a great experience. Dr. Bianes is absolutely amazing.
Dec 8, 2016
The doctors are great, they explained conditions, options and treatments very well. The staff is very accomodating too! Also I felt their trust when I needed to go to another appointment - they let my dad and I leave and just come back when done. Knowing that we still have to pay dues/copays for that visit. Awesome experience!
Dec 7, 2016
My visit was a good experience. The only thing I really wanted, but is missing, are frames that 'wrap around' my eyes instead of go straight out at the edges. Otherwise everything was very pleasant. I can't wait to receive my new computer glasses.
Dec 6, 2016
Love love love my experience at Pack & Bianes. The staff was not only welcoming, but charming! I feel like my family is receiving quality eye care and my eyes will be healthier for it.
Dec 2, 2016
I've been going to P&B for years and I don't even live near there anymore. It's their awesome service and great people that keeps me there as a customer.!
Dec 2, 2016
It was Wednesday morning , 3 days after I initially felt the discomfort of something stuck in my eye. came in at11:50 after calling at 10:30. The decor was elegant yet cutting edge trendy the woman at reception was gorgeous with a voice to match. I only sat down but 3 minutes and they wer ready to see me. Now ive been to their other office and encounterd the most beautiful opthomoligist ever! So I was put at ease when I knew she would be taking care of my distressed eyeball once more. With no complications the foreign meterial was removed and I was on my way back to work with a true appreciation for the level of education these professional individuals have achieved. I would recommend any one to go to them if you find yourself in this situation.
Dec 2, 2016
Dr. Pack is AMAZING with children. My seven year-old loves going to get her vision checked with him. From the moment you enter to the second you walk out, everyone is friendly and makes you feel welcomed
Nov 23, 2016
I have been wearing glasses for over 50 years and Pack & Bianes Vision Care is the most comprehensive eye exam I have ever had. My experience was not only thorough but pleasant and relaxing!
Nov 22, 2016
Always a great experience when we come here! Love all the doctors, staff, and especially Frank! Our family always looks forward to our annual exams! We've been coming here for so long...they are like family to us.
Nov 21, 2016
My daughter and I were seen by Dr. Bianes and Dr. Trajano. We both were given a warm reception and a thorough eye assessment. Dr. Bianes has been our first choice in vision care. They have the most advanced optometry equipment and world renowned specialist. We are lucky to have them here in our neighborhood. Frank, the optician, was very patient, and supportive. It felt like we were trying glasses with our close friend.
Nov 18, 2016
Always enjoy going to Pack and Bianes Vision Center
Nov 14, 2016
I want to say how amazing everyone is. Everyone is so professional and treats us like we are family.
Oct 27, 2016
My appointment was easy to get and the office staff was friendly and professional.
Oct 27, 2016
My family has been visiting Pack & Bianes for 3 years now for our eye care needs. The office and staff are professional, informative and a pleasure to visit for our yearly eye exams.
Oct 24, 2016
This place is the best! The staff is so nice and professional and helpful. They service our entire family including my 8 year old daughter. Awesome
Oct 18, 2016
The best service ever. Staff members are super friendly and the office environment is classy. Two thumbs up.
Oct 13, 2016
Thank you Pack and Baines Vision Care for your great customer service. Your willingness to help me adjust to my new prescription, through several visits, is exceptional.
Oct 10, 2016
staff and doctors are great!!
Oct 7, 2016
it's my second visit with Dr. Bianes, as I keep telling my friends at work, she does a wonderful job examining my eyes, she will turn those knobs on Opthalmic instrument, till you get your perfect vision prescriptions, I tell her all my visions/eye concerns and she will explain every details of it, very knowledgeable, I still have her prescriptions since 2013 and it's 2016, my eyes are getting old and time for new prescription glasses, I am excited to get my progressive lens she prescribed
Sep 29, 2016
Always an amazing customer service.
Sep 23, 2016
Very professional and thorough annual exam.
Sep 18, 2016
Dr. Perez, was great during my exam, and my concern for progressive lense due to my job requiring weapon qualification. Dr. Perez was very helpful and took the time to fully explain my options with prescription glasses. She was very attentive to my questions and ensure I had the correct eye prescription for my needs.
Sep 15, 2016
Excellent service and on time from start to finish!😀
Sep 14, 2016
Dr. Perez was wonderful with my 2 yo daughter! Great visit!
Sep 8, 2016
They were very professional, with high tech. Equipment. I would recommend them.
Sep 7, 2016
The office is beautiful and the staff and doctor were amazing! They were great with my 10 year old son. Everything was explained to us and they were very helpful with picking his glasses. Our visit was wonderful!
Aug 27, 2016
Staff are very friendly and excellent service!
Aug 24, 2016
As a new patient, I was very impressed with the type of care and attention I received from everyone at this office. Staff very friendly and Dr. Pack very knowledgeable, approachable, and friendly.
Aug 23, 2016
Consistently Excellent service since My wife and I found Pack and Bianes Vision care. Frank and Norma were always there to provide excellent customer service to us as well as Mrs. Bianes. Twill recommend them to anyone that we know.
Aug 17, 2016
I have been going to Pack & Bianes for several years now. Staff is great, always very welcoming and professional. The doctors are amazing! Love their selection of glasses and they always have tons of contacts to fit your needs! If you are not happy they are always willing to have you try something different. They are definetly all about customer service.
Aug 16, 2016
I had a great experience! Everyone was so kind and helpful. Eric and Dr. Trajano made me feel very comfortable, answered all my questions and were an absolute pleasure to work with.
Aug 10, 2016
Great experience! Dr. Charmine Trajano was very personable and meticulous in all aspects of my examination. She is a true professional and has a very bright future! I thank Dr's Pack and Bianes for giving Dr. Trajano this opportunity to become a great optometrist! I'm very proud that a Morse High School graduate has done well!
Aug 6, 2016
I am always well cared for when I have my vision checked at Pack and Bianes Vision Care. The staff is very friendly and professional. The doctors, Dr. Bianes and Dr. Pack are very knowledgeable and have the state of the art equipment to do their job. Also, Dr.'s Bianes and Pack take the time to explain things to you and they aren't in a hurry to get to the next patient. Thank you and my eyes thank you, too!
Aug 5, 2016
As usual the service was outstanding, everyone makes you feel special.
Jul 29, 2016
DR. PEREZ WAS AWESOMKE AND ERIK ,NORMA AND JIM WERE ALL GREAT THEY ALL SHOULD GET A RAISE .ALL STUFF WAS GREAT & KIND
Jul 28, 2016
Excellent customer service!
Jul 17, 2016
Helpful and amazing service every time.
Jul 10, 2016
I have been a patient at Pack & Bianes Vision Care for most of my adult life. They provide consistently exceptional eye care services that are second to none. They have 2 Chula Vista locations and 4 wonderful opthalmologists (Dr. Pack, Dr. Bianes, Dr. Perez, & Dr. Trajano) to choose from but honestly, you can go wrong with any of them. They always take their time with you and never rush through an exam. Their staff is also sweet and caring (Frank is my favorite), always striving to make you feel like you're a part of the family. They are always up to date with the latest and greatest technology, making annual eye exams a piece of cake rather than an arduous task. I couldn't dream of going anywhere else for my eye care needs.
Jul 10, 2016
I know I can expect top notch, state of the art and friendly vision care services every year on my annual visit.
Jul 7, 2016
Staff and doctors are always friendly and knowledgable. There's no wait time and they treat you like family!
Jul 7, 2016
The front staff is always so friendly! I enjoyed the coffee in the lobby while I waited for my Son.
Jun 17, 2016
I appreciate the online reminder and confirmation.
May 28, 2016
I had a great experience after getting my annual eye exam and the treatment that was given to me oh my follow ups as well. I did not have any problems that the staff could not help me with and always enjoy and love the coming here every year.
May 25, 2016
First time at Pack & Baines and I was completely satisfied with the service and all the people I dealt with. I will recommend you to anyone who asks.
May 21, 2016
This office is exceptionally professional and has all the latest equipment for your eyes. Dr. Biannes always explains things in layperson language and takes her time. I never feel rushed or that I am just a number. Highly recommend for all your eye care needs.
May 20, 2016
Very professional indeed!
May 20, 2016
A fantastic experience with professional, personal attention!
May 14, 2016
All the staff at Pack and Bianes Vision Care are very professional and attentive to any questions the clients may have. their costumer service is really good. the installations are very clean and organized. they have a lot of glasses variety for all your needs and for every taste. Overall, Pack and Bianes is a perfect place for your vision concerns.
May 11, 2016
Superlative service from the time I called for an appointment up to the time I was seen. Dr. Bianes is the best, very professional and most impotantly knowledgeable. He explain things to me even the things I thought I would never care as far as my eye vision is concern. He makes you feel that you are the only patient that he has and that he has all time for your eye care. Not to mention the atmosphere of the clinic-- which is like you are in a high class suite. ✨
May 7, 2016
Annual eye appt. My visit was great as always, I had a day off work call to schedule an appointment and was seen an hour later.
May 7, 2016
Annual eye appt. My visit was great as always, I had a day off work call to schedule an appointment and was seen an hour later.
May 7, 2016
It's always a pleasure to go to Pack & Bianes! From the minute we walk in, we always feel welcomed and appreciated. The entire staff is very friendly and helpful. It's rare to find a place with such great service! Even my kids enjoy their annual eye exams :-) Thanks for taking care of us!
May 2, 2016
A professional and fun visit as always
Apr 23, 2016
I would give 5 stars, they give excellent service.
Apr 21, 2016
Very nice doctor and would refer anyone to him. All employees were most helpful and a big hank you to them from Donna, as well.
Apr 15, 2016
Everyone was very friendly and professional. Especially Ms. Norma. 😀
Apr 9, 2016
Everyone was very friendly and professional. Especially Ms. Norma. 😀
Apr 9, 2016
Very cordial staff. I had been Dr. Bianes' patient for a a long time and under her care as well as my wife, Mariavictoria. We placed our trust to her and her staff - Norma and Mario. We Could not ask for more.Superb customer patient relatioship.
Apr 9, 2016
Everyone is sooo friendly and helpful. The place is clean and organized and beautiful
Apr 8, 2016
I was very impressed with all aspects of my visit. Very happy to finally find an eye doctor that I have confidence in.
Apr 7, 2016
Dr. Perez was very great in seeing me again after I saw here the first time. After checking my eyes once again, she notice something different and was very proactive in getting me to cure it. I always love the whole team and love how they treat me so far.
Apr 7, 2016
Excellent staff. One area for improvement is, since we sometimes need to go to both locations following doctors, to please have all patient files available electronically between both locations.
Apr 2, 2016
Everything is good right now 😀
Mar 30, 2016
HELPFUL, NICE AND FRIENDLY PEOPLE!
Mar 22, 2016
It was a pleasure and dr pack was very patient and kind to my son he explained everything to him. I would highly recommend this office.
Mar 18, 2016
Always a great experience and visit!! Staff is very friendly, offering me and my young son water and candy from the pot of gold (we visited on St. Patrick's Day). All the doctors are well educated and very thorough!!
Mar 18, 2016
Norma helped me with my eyeglasses and sunglasses selections and she was a true sweetheart! Very polite, pleasant and fun to chat with. I will definitely tell my family and friends about my wonderful experience with all of you. Dr. Perez was very informative and Alyssa was very helpful.
Mar 17, 2016
Excellent Staff!! From the moment I walked in the office and all the way through the end. The doctor was great, even though it was my first time to be seen by her, she took the time to explain everything to me and made sure I understood it. Mary is so wonderful to have at the front desk. She's very welcoming to patients. The technician who took the pre- eye tests was also nice. Norma, who helped me picked out my eye glasses provided an excellent customer service by taking the time to make sure I was happy with the decision I made regarding my eye glasses. I never felt rushed or pressured to purchase just any eye glass (considering my appointment was late in the afternoon). She didn't make me feel like I was just another patient. If the level of service was this great at the end of the day, how much more could she have provided had I been the her first patient.:) The level of service was outstanding! This comment is just based from my last appointment but I want the office to know that every single one of the staff has always provided great customer service. I know this for a fact because I have been a patient there for a long time and have been helped by the other staff members as well.
Mar 17, 2016
Always love coming to see everyone for my eye exam. Never have any problems.
Mar 15, 2016
Everything was explained to me step by step. Everyone was friendly.
Mar 14, 2016
The Doctor was very friendly, perfect for babies, our daughther loved her, thank you!
Mar 13, 2016
Everyone from the front desk to the technician to Dr. Perez and Norma wrapping it all up in the end was so friendly and amazing!!! Love the atmosphere and genuine kindness throughout the entire office staff.
Mar 13, 2016
The staff was very friendly, professional, and helpful. I also really appreciated the Tricare package deal of $179 for glasses and frames.
Mar 12, 2016
I caked in for assistance and spoke to the receptionists who was very rude and made me feel very discriminated against for having medical.Once I told her our insurance had changed to medical she refused to listen to me all she would tell me is there was nothing she could do for me because got guys do not take new medical patients and the Dr office is probably not in network anyways. I told her we were not new patients and asked her to look into our plan because the insurance had told me this office was in network. But she refused never asked for my daughter name or insurance info. I then asked to speak to a mngr. By the time they got the mngr on the line I was so upset I could not speak and the receptionists had took up my whole break just telling me there was nothing she could do. I briefly explained my issue to mngr and told her I would call her back. My whole day had been completely ruined I did not want to call back but my daughter had broke her glasses and was in need if a check up and glasses before the insurance expired. I thank the office mngr for her help. She was able to get my daughter a appt and now we are waiting for her glasses.
Mar 12, 2016
Great service as usual. I like going to this clinic because they always have new technology and friendly staff specially Frank.
Mar 7, 2016
Great, continue to refer patients to your office, especially dr. Perez.
Mar 6, 2016
Even though it was my first time coming to this office, I was made to feel as though I had been coming here awhile. All staff members were very friendly, courteous and open to explaining everything and every option to me. Eric and Dr. Perez fully explained every step of the procedure and what they would be doing next. The gentleman that helped me with the selection of frames etc, was also very courteous and helpful when it came time to select the frames I would be getting with my new prescription. Thoroughly satisfied with the services that were provided and I have already recommended your office to friends and family for their optometry needs.
Mar 4, 2016
My daughter had a wonderful time when we went for our appointment. Eric and Dr. Perez were great at handling kids, really took good care of her and explained her situation. She might not want to have glasses but she's looking forward to her next visit.
Mar 3, 2016
My teenage son was there to get his eye checked. It would have been nice if the eye doctor would have come out to the lobby and explained how the exam went. For example any concerns or everything looks great. Other then that the service was great.
Mar 2, 2016
Excellent customer service, knowledgeable staff! Frank is super accommodating, guides me with my choices of glasses & most importantly explains the insurance coverage very well! And of course, I trust my vision with Dr. Bianes!!
Feb 28, 2016
I liked that the assistant who did the exams on the machines would clean them in front of me. I was very happy with my visit, everyone was very nice and helpful.
Feb 27, 2016
I always receive top quality care when I visit Pack and Bianes. I definitely appreciate their caring nature.
Feb 26, 2016
Love this office & staff because always nice, helpful and good listeners!
Feb 24, 2016
I would have liked to have been notified that I would not be seeing Dr. Pack. When I scheduled my appointment I specifically asked to see him as I have been seeing him for years.
Feb 24, 2016
Utilize only one option when reminding your clients of their appt. I was contacted multiple times by phone, text message, and email to confirm my appt. despite me already confirming this the first time by phone with your receptionist.
Feb 21, 2016
This will be somewhat brief: everyone was amazing. I really felt cared for. I've been going to Dr Pack for years but Dr Trajano was excellent as well(and cute to boot). I work for a busy spine surgery clinic as a medical assistant/technician and know how tough it is to deliver great care day in and out. The staff was kind, courteous, and knowledgable. This practive is highly recommended.
Feb 20, 2016
I wouldn't change a thing. Everyone was very nice and informative. The staff had no problem answering any of my questions. Thanks for the great experience.
Feb 15, 2016
Very nice people. They kind and understanding staff.
Feb 14, 2016
Just wish that my visual perception testing could have been done at the same time. But overall I enjoyed my first visit. Dr. Perez and Eric were fabulous. Loved your receptionist, she really made me feel special.
Feb 14, 2016
We love going with you since we started about 3 + yrs ago.
Feb 13, 2016
My visit was excellent, Dr Baines and Dr. Perez listened to my concerns and hopefully my glasses won't make me sick when I pick them up.
Feb 8, 2016
Everyone was so friendly, prompt and efficient. Thank you for excellent customer service!
Feb 6, 2016
From the time I first walked in to the office I was met with kind, friendly people. Everything was explained and I was very comfortable. The entire experience, from scheduling an appointment to the eye exam to selecting new glasses, was wonderful.
Feb 6, 2016
my son Jason was not afraid at all and you guys make sure he's comfortable
Feb 6, 2016
My husband and I had our baby, and the staff was very accommodating since our boy wasn't! They were helpful and welcoming!
Jan 27, 2016
Always courteous professional staff. The doctors have great conversation for getting to know you and better serve your needs.
Jan 24, 2016
Everyone is very knowledgeable and friendly. I always feel like family when I go into the office.
Jan 24, 2016
No comment service was outstanding keep it up.
Jan 15, 2016
Everyone here was friendly and professional. I had a great experience with my 6 year old and would definitely recommend Dr. Trajano.
Jan 11, 2016
service is good, thanks to Dr Bianes and special thanks to Vicky.
Jan 9, 2016
They have a great system that made me feel my time was well spent and valued!
Jan 7, 2016
Excellent customer's service, frank,jim,norma they are the strong assets to the company. Highly commendable!
Jan 6, 2016
Great service. I love Dr Perez and especially Norma. She was very patient with me and gave me a lot of options in picking out my new glasses. Exceptional service with a smile. I always look forward coming to the clinic. You guys are awesome.
Dec 26, 2015
I was very impressed when we arrived @ the wonderful communication to Trinitti, a 7 yr old. Every procedure was explained with a sensitivity ensuring Trinitti understood what things were going to be done. The procedures were VERY thorough. I was very comfortable with the appointment. Thank you for your outstanding professionalism.
Dec 19, 2015
Had a very good welcome from all the staff. I must say they're very apt in their specialty. I am so satisfied all the way to the selection of my new eyeglasses. Thanks to the friendly crews. Thanks especially to Dr Bianess for the thorough explanation of all the procedure done on my behalf.
Dec 19, 2015
The office is wonderful. Courteous, professional staff that always takes great care of my daughter and me. The office is beautiful, state of the art and willing to take time to explain our situation and give us many options, inluding great deals on glasses.Thank you Drs. Pack and Bianes.
Dec 18, 2015
None, all of you are great.
Dec 18, 2015
Received Great Service from Dr. Pack and optician Frank.🎄
Dec 16, 2015
Always a pleasant experience.
Dec 15, 2015
Ordering contacts over the phone is probably the only negative experience I have. They usually take too long to have the technician Come to the phone snd take the order.
Dec 10, 2015
Thank you Dr. Pack for your kindness and you always so good to explain the exam, I was scared to see what I might find out because of diabetes... So good to see you, and give my love to your family. =) five stars !!
Dec 10, 2015
More selection of less expensive frames. Don't get me wrong, I love your selection but in the year that I do not get a frame through insurance frames can really add to the cost of glasses.
Dec 5, 2015
I went to buy glasses with my prescription and found it was not my it was for a Steven fuller. I called your office and they sent me the correct one. I hope your office will send me my hard copy in the mail
Dec 5, 2015
Excellent. Dr Trajano made sure that I will get the perfect prescription glasses for me by explaining everything well.
Dec 3, 2015
Always Great Customer Service. Dr. Pack is the best.
Nov 27, 2015
I feel like the Dr should go over the current correction in my glasses and then explain if there is going to be a change. I nearly spent over $340.00 on new eyeglass lenses when I realized the prescription had not changed other than relaxing the distance correction from .75 to .50. Also, the new equipment didn't seem to work right. I feel like I need a second exam to get my correction more accurate.
Nov 26, 2015
Just a suggestion on the postcard reminders to add that appointment will be cancelled if you don't confirm within whatever time frame is suggested on voicemail.
Nov 23, 2015
I liked the customer device. When I got there, I got greeted, got the assistance I needed, the doctor was generous, and in the end, I scheduled another appointment. I will very likely come back and let my friends know.
Nov 20, 2015
I would suggest to have the prescription be endorsed well upon pick up. Thank you.
Nov 18, 2015
your service is excellent
Nov 18, 2015
All the people involved in this visit were wonderful, the technician, the Dr. and Jim, the glasses tec.
Nov 14, 2015
My visits have always been a pleasure. The staff is very knowlegable and helpful. Love love love the company!
Nov 9, 2015
Everything was great... And you have the cutest frames around!
Nov 6, 2015
You guys are awesome its always a pleasure coming back.
Oct 31, 2015
Do not like the checkout process, I wish I could pay the copay ahead of time and then look at glasses if necessary.
Oct 28, 2015
Large selections of glasses. State of the art equipments. Friendly environment.
Oct 24, 2015
You all are the best. Frank jumps though hoops to help me - and Dr. perez is joy to work with.
Oct 21, 2015
Prefiero que me atienda una mujer en el tiempo de escoger mis lentes. Muchas gracias
Oct 15, 2015
I love going to my eye appointments because the staff is so friendly. Dr. Pack is amazing! He always answers my questions and makes sure I leave with all the information I need.
Oct 13, 2015
It's always a pleasure to come in for a visit. I feel I get the most thorough care at this office and I wouldn't trust anyone else with my eyes! The doctors and staff are always educated on the most recent eye health topics and that really matters to me.
Oct 9, 2015
All was good, except my appointment time was 2:30 and we didn't get started till 2:55. On the good side, I've been coming here for years, and this kind of delay is not typical, but I had to cancel a 3:30 appointment elsewhere because of this delay.
Oct 9, 2015
I always look forward to my visit with Dr. Bianes. I get a clear understanding of my vision and feel I can ask questions and get answers. I only wish that the prices of frames weren't so expensive. I would love to buy glasses and sun glasses, but the prices make it cost prohibitive.
Oct 9, 2015
Everything about the place, the environment, the people who work there is amazing!
Oct 9, 2015
The Doctor is very professional and thorough with her bedside manner. However, I was very disappointed with the lady who showed me the glasses. I specifically asked for glasses offered by Tricare, but she showed me glasses that were too expensive and she just wasted my valuable time. Ended up leaving the clinic without seeing the glasses offered by Tricare. I am extremely upset that I will not allow my family or refer friends to your clinic if I did not get an explanation on this type of malicious practice. I think her name is Norma (does she work on commission that's why she was so persistent on me getting a designer glasses?)
Oct 7, 2015
my only concern would be if there can be more availability for walk-ins. Some of us have not so flexible schedules and it would be absolutely perfect if walk-ins can be made.
Oct 4, 2015
Dr Pack do the most accurate exam ever
Oct 3, 2015
Thank you for your service to me the other day. Dr. Pack explained my eye health and I took all the exams. The team was all professional and assisted to all my needs.
Oct 3, 2015
My appointment took way too long. There was much too much downtime between eye tests. I felt that my time was not valued, which was very frustrating.
Oct 2, 2015
I was pleased with you service, thank you
Oct 1, 2015
I love coming here. Everyone is so welcoming and friendly. I always have a good experience when I'm here
Oct 1, 2015
The woman who did my testing was hard to understand and she seemed distracted or rushed or something. Sorry, I do not remember her name. My Birthday was the day before my visit and the singing by the whole office was embarrassing. I appreciate the GC to Starbucks and the thought behind it. Probably more appropriate for kids than a 59 year old woman. Dr. Bianes was excellent & fitted my contacts right the first time. I appreciated her attention to detail and will recommend her!
Oct 1, 2015
None very good service
Sep 30, 2015
Always courteous and professional
Sep 30, 2015
Completing order process is lengthy could use some streamlining for inputting and finalizing.
Sep 18, 2015
Outstanding service, keep up the great work!!!!
Sep 18, 2015
I was assisted by Eric for my initial check up. He is personable and makes you feel comfortable as a patient. I was then seen my Dr. Trajano; she listens well to my concerns and requests. I was then helped by Jim, who is an optician. He was friendly and patient. Overall, I had a positive experience with the appointment, however I am giving 4 stars because the situation with my insurance was not explained to me clearly, even though I asked several times. I also had to come back the next day because it still didn't make sense to me. The problem I had with appointment was that it was in September and no one informed me that my insurance doesn't work until October. I left the office empty handed without any optical products. I suggest that the office makes an effort to have their patients scheduled when their insurance is active, because then patient feels like the appointment is a waste of time.
Sep 18, 2015
I always receive great service here. Thank you. I look forward to seeing Jim and his smile.
Sep 16, 2015
Dr Pack is just wonderful. I appreciate his perfectionism and his super friendly staff!
Sep 16, 2015
Service was satisfactory. Keep up the great service. Thank you!.
Sep 13, 2015
I'm really impressed with the service
Sep 12, 2015
I would like to see more eyeglass selections from other manufacturers, if possible.
Sep 11, 2015
Overall it was an outstanding experience.
Sep 9, 2015
Staff are very accommodating ,let u feel ur welcome,excellent crew!
Sep 5, 2015
Excellent customer services like always.
Sep 4, 2015
As always, I am very pleased with the level of care my family and I recieve from EVERYONE.
Sep 2, 2015
Can't think of anything right now.
Sep 1, 2015
5 stars for this visit. Excellent, thank you for the good customer service as well, and of course excellent care of Dr. Baines.
Sep 1, 2015
Very professional staff and beautiful office. We enjoy our appointments.
Sep 1, 2015
Everything is great! We enjoy coming to your office!
Sep 1, 2015
This was our first visit to Pack & Bianes. We had no idea what to expect and throuhout the entire process, our expectations were exceeded. From the pre-screening with Eric, our examination with Dr. Bianes and finally, the exceptional help we received from Vicky selecting our frames and lenses, we were extremely relaxed and satisfied our vision needs were taken care of professionally and with great care. The office is comfortable and clean and they offer a wide selection of frames.
Aug 29, 2015
everything i received was just great service, friendly staff and my doctor john he is the best, the lady that did all my vision test was wonderful. I feel very happy and you guys are a very professional people to do business with. Thank you all for such a great service. I will be more than happy to recommend your services. Thank you very much and see you soon.
Aug 24, 2015
My visit was excellent . I was very pleased with the service . The staff is professional and courteous. The place is beautiful . The staff go above and beyond to make you feel welcome.
Aug 13, 2015
Friendly and helpful staff. Dr. Perez was very kind and seems like she enjoys her work. Great experience.
Aug 9, 2015
I'm a long time patient of Dr. Pack and for very good reason: he and his staff give me the best care one can ask for.
Aug 2, 2015
Very thorough and very kind workers
Jul 31, 2015
I have a 5 year old son and to take test for eyes is not easy and children his age does not understand. The assistants seem very annoyed and frustrated with my son. I was very frustrated that they did not have patients for children. Dr. Perez had a totally different approach and was very accommodating for my son. The 2nd assistant that was selling us the glasses was not helpful at all. He took me out of the office and didn't explain I was going to pick glasses out. My son was not even done with is testing... I questioned what I had to do and he said well the doctor pretty sure thinks he needs it... I was more upset he didn't try to help me pick the glasses and frustrated with helping us. I have been going to this office since it opened and before that I was on H street. Never I had the experience I had yesterday. They need to understand he is a 5 year old boy that does not understand why he is getting tested. It was very unprofessional and not worth taking kids there.
Jul 29, 2015
I love Dr. Perez, she is great with kids! I wish the check out process was faster, it takes too long to check out even when no glasses/contacts are ordered. It would be best to pay the co-pay upon check as it would be more efficient for patients to check out. Any additional services or glass selection can be a separate process.
Jul 29, 2015
Selection of frames for patients with small faces
Jul 18, 2015
Vicky and Eric took very good care of us. They didn't make us feel rushed even though we stayed after closing hrs to pick out my daughters glasses. Thank you
Jul 18, 2015
You don't have to change a thing! I love, love, love coming to the Eastlake office! The staff is friendly and fun. The doctors are professional and make you feel at ease. I have fun laughing with everyone and leave feeling great about my visit. Thank you for all the years of FAN-tabulous service! Yes, that's a mash-up of fantastic and fabulous and is not a real word...yet, but I am a FAN!
Jul 16, 2015
Great staff; all are so friendly and inviting. They always make me feel well cared for. Dr. Perez is an exceptional doctor. I feel very comfortable coming here and love the fact that they go out of their way to make my 3 year old daughter feel comfortable as well.
Jul 15, 2015
I had a great visit, thank you.
Jul 15, 2015
I was called about confirming my appointment and the message said that if I did not call back within 24 hours my appointment would be cancelled (which I felt was pretty rude). Anyway I returned the call and confirmed my appointment. However, 2days later I received the same phone call AND a text about confirming my appointment. VERY ANNOYING!!! I understand about wanting to make sure people show up but you should just do what other medical offices do: have patients sign a form that they understand that a no show or cancellation within 24 hours of their appointment will result in them being charged. Last year when you guys left my husband a message about him confirming within 24 hours or he would be cancelled, he didn't get the message for 3 days since he was out of town. He was so angry that he didn't bother to make another appointment so you lost his business last year. I like this place but the confirmation system is not good.
Jul 12, 2015
-It's always a pleasure to have an appointment at your friendly,knowledgeable office. Your choice of frames is outstanding and your assistants are super helpful.
Jul 9, 2015
All staff members who helped me are very professional. Dr. Bianes did extensive eye exam and made sure I am aware and understood the diagnosis. I felt so at home with her and so confident that I am (my eye care) in great hands with Dr. Bianes. All concerns I had are all answered and look forward to my next annual eye exam visit.
Jul 7, 2015
My visit here was fantastic! I found the business through my VSP providers and decided to come here since it's close to where I live. From the minute I walked in, I was instantly helped by Franky to pick out a frame, he also went over my insurance coverage and discussed all options for my lenses. They happened to have a cancellation the same day and fit me in for an appointment in which I came back a couple hours later for and I before I even finished signing in they brought me back for the exam right away! Dr. Bianes was very thorough and discussed all the imaging that was done on my eyes, she addressed all my questions/concerns and made sure to do so before I left. They're all wonderful here (at both locations) and I'll definitely be back!!
Jul 4, 2015
Great service!! Love Dr. Bianes she's a great eye Doctor!! All the office staff are great to all are very professional and very pleasant!! Thanks for the great service!!
Jun 29, 2015
Nice changes to the front office staff.
Jun 29, 2015
The office team was courteous and professional. I was greeted with a friendly smile and offered water while I wait. My appointment ran in a timely and efficient manner. Dr Pack answered all of my questions and addressed them in a matter of fact way. He empathized with me and helped me understand my vision situation. I went home very satisfied and very happy. I will be scheduling the rest of my family and recommending Pack and Baines to anyone who asks. Thank you kindly.
Jun 27, 2015
A special Thanks to Frank for helping me pick out the perfect glasses and shades, an awesome discount! !
Jun 25, 2015
As always, each member of the staff were professional, courteous, and incredibly helpful and kind. It was my partners first visit to this office and we both left feeling very glad he made it to his appointment based on such great service. Thank you so much!!
Jun 24, 2015
My visit was very pleasant as always!
Jun 24, 2015
Even though I was extremely late for my appointment, the iffice was able to accommodate me. Thank you for the flexibility.
Jun 18, 2015
The whole staff was very kind and caring. I pay close attention to the little details between check in and the meeting with the doctor and I was very happy with my experience. All tools were disinfected in front of me, which I believe is important for the client to see rather than assume it is done. Dr. Perez was so wonderful and really helped me understand everything from the digital image taken of my eye to learning about my new glasses prescription. She made the visit very enjoyable with her friendly personality. I would also like to recognize Vicky who went above and beyond to make my visit easy especially once my two little girls came in to look at glasses with me. She made some great conversation with me while my husband had his eye exam after mine. We both left the office looking forward to our visit next year :)
Jun 17, 2015
I'm glad you changed the front desk person, very nice person. Everyone was very professional! <3
Jun 17, 2015
I always enjoy my visits. The staff are courteous, friendly and very knowledgeable. Everything was on schedule. I came out with a clear understanding of my present condition. Keep up the good work.
Jun 15, 2015
I love love Dr Bianes, Norma, Frank And The entire group. They are always friendly and The Best customer service. I've been their client for the past 20 some years and I can sincerely say Pack & Bianes thrives for excellence
Jun 13, 2015
As always, I enjoyed being in the best vision care place to be in San Diego County! For 15 years my family and I have appreciated Mary, Norma, Frank, and Dr. Biases and Dr. Pack. We even see better, too!
Jun 13, 2015
the best eye doctor I have ever had! Excellent service, knowledgeable, kind, patient, absolutely the best! I have been wearing glasses for 30+ years and Dr. Pack is the best, he keeps up with current technology, literature and eye health. Cannot say enough!
Jun 13, 2015
I enjoy coming to your office. Everyone is warm and very professional.
Jun 11, 2015
Dr Pack was so good. He takes time to see patients. Frank was also very good. Just takes a little bit long for an eye appointment.
Jun 7, 2015
You have an excellent team: reception, eye tests, and the technician who assisted with payment and contact lens order. Every stage has great care and professionalism. The actual exams with Dr. Pack or Dr. Bianes are always very helpful in understanding my options as I age. Your care is worth driving 80 miles for an office visit! I won't change doctors until someone takes my keys away. ( I have about another 20 years to go!) Thank you.
Jun 7, 2015
Your team does a magnificent job in all areas of care.
Jun 6, 2015
Frank is the most professional and friendly optician. The reason why we have returned over the past 12 years
Jun 5, 2015
My previous eye exam before I came to your office was for progressive eye glasses. So when I visited your clinic for contact lenses, I didn't really know what to expect. But the entire staff was so professional and friendly that i felt at ease right away. They educated me on all my options and in no time at all, I had my contacts on and on my way. Not having to wear glasses is really exciting. My eyes and my brain are still adjusting but I know that eventually I would get the right "fit" for my vision. Thank you for doing what you are doing.
Jun 4, 2015
Always a great experience! Best vision care in South Bay!!
Jun 4, 2015
Staff did not explain services properly.
Jun 4, 2015