Optometric Physicians Northwest

Dr. Amy Bearden

Star Star Star Star Star 621 Reviews

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Reviews

StarStarStarStarStar J. Lindsay/Polen —    (Patient since Thu Aug 18 00:00:00 MDT 2016)

OPNW is an excellent eye care facility! I have used your services since I moved to the Northwest, along with my family, and we have always received excellent care, well explained, and always am very satisfied! Thank You!


StarStarStarStarStar A+++ Doctors and staff —    (Patient since Mon Nov 14 00:00:00 MST 2016)

The entire staff has a great customer service attitude, but then we get to why we are here, the doctors. Dr. Brad Bearden has gone out of his way to help me with my eye condition to be able to do the sports I want to do to stay healthy. He cares that my quality of life is better, not just test results and keeping me in glasses.


StarStarStarStarStar Always professional —    (Patient since Tue May 30 00:00:00 MDT 2017)

It is a professional and friendly establishment. I love the convenience of coffee and water for clients as a bonus.


StarStarStarStarStar Nothing short of total professionalism !  —    (Patient since Tue Oct 25 00:00:00 MDT 2016)

Nothing short of total professionalism ! Can always rely upon personalized attention with attention to detail with each and every visit. No matter how many visits you have had, each process is explained in detail. Two way communications abound. Love the reminders(phone/text/email) for my upcoming appointment.


StarStarStarStarStar Friendly and thorough! Everyone here is capable... —    (Patient since Tue May 30 00:00:00 MDT 2017)

Friendly and thorough! Everyone here is capable and nice in addition to being concerned about your eyesight. My daughter needed glasses in the 2nd grade and they were on top of it! They worked with us to treat her lazy eye and made sure she had the best care. 13 years later, all is well!


StarStarStarStarStar Great Service!.. —    (Patient since Wed Jul 05 00:00:00 MDT 2017)

Great service. On time. Dr Phil is great to talk with. Very down to earth. Open to options.


StarStarStarStarStar Felt well taken care of and that the exam was t... —    (Patient since Mon Nov 21 00:00:00 MST 2016)

Felt well taken care of and that the exam was thorough and competently executed.


StarStarStarStarStar Avery good and comfortable experience with all ... —    (Patient since Mon Jul 10 00:00:00 MDT 2017)

Avery good and comfortable experience with all I had contact with at front desk and for the exam. Brittany was focused, attentive, personable and very pleasant to interact with and answered all my questions well...she's an asset to your practice. Dr. Bastien was, as always, a pleasure...professional, attentive and thorough.


StarStarStarStarStar Superior care —    (Patient since Mon Oct 24 00:00:00 MDT 2016)

I've been using this clinic for the last 25 years and have always felt perfectly cared for.


StarStarStarStarStar Great experience as always. So thankful I could... —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

Great experience as always. So thankful I could get in the same day


StarStarStarStarStar Contact fitting  —    (Patient since Fri Aug 25 00:00:00 MDT 2017)

The contact fitting went very well and was very thorough. Dr Phil made sure the contacts fit just right, and offered the new daily contact option. Thank you!


StarStarStarStarStar My appt went very well. Dr Beaden's assistant w... —    (Patient since Thu May 18 00:00:00 MDT 2017)

My appt went very well. Dr Beaden's assistant was very good at explaining what she was doing and why. There was very little waiting in between tests.


StarStarStarStarStar Wonderful  —    (Patient since Tue Jun 12 00:00:00 MDT 2018)

Our care here was excellent! The staff are very family oriented, the office is set up with children in mind. We were given thorough explanations of our diagnosis and the treatment of it. We were put on the driver seat of my son’s care.


StarStarStarStarStar Professional, knowledgable and down to earth —    (Patient since Wed Nov 01 00:00:00 MDT 2017)

Dr. Amy Beard takes the time to explain everything in a simple manner that is easy to understand. I never have to wait long at all. The staff is awesome and very friendly and on top of everything, especially dealing with my insurance company. Everyone is so nice and seems to really enjoy working there, which is an added bonus to their great care! Dr. Beard is great with my children as well!


StarStarStarStarStar It is indeed a great pleasure to give as a feed... —    (Patient since Tue Jan 31 00:00:00 MST 2017)

It is indeed a great pleasure to give as a feedback in appreciation of performance well-done.


StarStarStarStarStar I always love the prompt and friendly atmospher... —    (Patient since Tue Oct 18 00:00:00 MDT 2016)

I always love the prompt and friendly atmosphere! Amazing diagnosticians!


StarStarStarStarStar Scott —    (Patient since Fri Jun 02 00:00:00 MDT 2017)

Hello, my visit last Friday with Dr. Phil was good and very timely


StarStarStarStarStar Wonderful —    (Patient since Thu Jun 01 00:00:00 MDT 2017)

The young man at reception was great. Greeted me immediately. He was friendly and professional.Female in chair next to him didn't bother to even look up as I approached. Technician took the time to explain each step of my appointment. What she was doing and why she was doing it. Dr Bastian was wonderful as ever. Friendly and relaxed. Made me feel at ease.


StarStarStarStarStar Hands down, the best experience I've ever had g... —    (Patient since Wed May 30 00:00:00 MDT 2018)

Hands down, the best experience I've ever had going to an eye doctor.


StarStarStarStarStar Everyone was so professional, yet personable. E... —    (Patient since Wed Jun 06 00:00:00 MDT 2018)

Everyone was so professional, yet personable. Each individual was very informative and patient, answering my questions relative to their specific position in the clinic. I especially appreciated the follow-up by Dr. Bastian, obtaining my past medical records since I was a new patient and planning care based on those records. Your office staff is very thorough and caring and I'm very impressed!


StarStarStarStarStar Vision Therapy for Daughter and Me —    (Patient since Wed Mar 07 00:00:00 MST 2018)

Our daughter went through vision therapy and it really helped her move ahead in her reading. Then a year plus later, due to a brain injury I'm doing vision therapy. I can see firsthand how it is helping me. Everyone in the office is so nice and knowledgeable. And they are really helping us have better lives.


StarStarStarStarStar  —    (Patient since Wed May 30 00:00:00 MDT 2018)

This was my first visit to this clinic and I just can't over state how positive my experience was. Dr. Amy was very professional and knowledgeable, and warm and kind at the same time. She made the information she had to share very accessible and answered all my questions in such an unhurried, graceful way. I learned more about my eye condition in one visit than I have in all my previous lifetime of eye appointments to date.


StarStarStarStarStar I had some blurred vision in my left eye after ... —    (Patient since Mon Nov 07 00:00:00 MST 2016)

I had some blurred vision in my left eye after taking Prednisone. It scared me because I have Jr. Macular in that eye and wasn’t sure if it was just from the Prednisone or something else. Your office got me in right away. Everyone was so efficient and Dr. Brad took his time with me and I felt much better


StarStarStarStarStar  —    (Patient since Tue May 29 00:00:00 MDT 2018)

Your office was highly recommended to us and I’m happy to say our expectations were surpassed. The entire staff was friendly and welcoming and extremely knowledgeable and professional. I appreciate the time taken to explain each part of the exam and I am confident I have chosen the best place for my eye care.


StarStarStarStarStar I am very excited for my new vision based on Dr... —    (Patient since Mon Sep 26 00:00:00 MDT 2016)

I am very excited for my new vision based on Dr Bastian recommendations and Dr Kuzin cataract surgery. BUT I only gave 4 stars because of the long wait times I experienced my last 2 visits. I can’t seem to get a exam room when I’m scheduled. Seems like better planning in appointment times is necessary.


StarStarStarStarStar  —    (Patient since Mon Aug 22 00:00:00 MDT 2016)

Dr. Brad's assistant was very professional and helpful and Dr. Brad, as usual, was very good. I appreciate that he also educates as he examines and gives insightful advice as to what to do with the condition of my eyes.


StarStarStarStarStar Amy's team listens! —    (Patient since Mon May 14 00:00:00 MDT 2018)

Amy's team listens to my issues and addressed my concerns. They listen to what my goals are. Wonderful group.


StarStarStarStarStar I have had two visits to date to the office of ... —    (Patient since Mon Oct 16 00:00:00 MDT 2017)

I have had two visits to date to the office of Optometric Physicians Northwest, and both have gone extremely well. I am very impressed with the staff and doctors, and hope to be a long term patient of Dr. Phil for years to come.


StarStarStarStarStar Dr. Brad Bearden is very thorough and kind. —    (Patient since Thu Mar 08 00:00:00 MST 2018)

Dr. Brad Bearden is very thorough and very kind. He also helped me to find and consider my options for financial assistance with low vision assistive technologies.


StarStarStarStarStar Wonderful! —    (Patient since Wed Nov 09 00:00:00 MST 2016)

The eye professionals are WONDERFUL and the staff are exceptional, in every way. No question is ignored, every inquiry and comment is addressed, and at the end of my appointment I am more than satisfied that I have been given a thorough and comprehensive interview, exam and follow-up. I believe Dr. Bearden is the BEST eye physician I have ever had, and we value his knowledge, expertise and patient skills.


StarStarStarStarStar Always outstanding professional service  —    (Patient since Tue Oct 25 00:00:00 MDT 2016)

Always outstanding professional service no matter why you have an appointment. Treated with respect and a bright smile. Every process/procedure is fully explained. Have trusted Dr. Bearden with my eye care for over 12 years and continue to do so for many years to come.


StarStarStarStarStar The people here are very nice and helpful. Dr. ... —    (Patient since Thu Oct 20 00:00:00 MDT 2016)

The people here are very nice and helpful. Dr. Brad always takes the time to answer questions and fully explain what is going on with my eyes.


StarStarStarStarStar Flexible scheduling —    (Patient since Thu Feb 16 00:00:00 MST 2017)

Although the computer didn't have the appointment that I had on my calendar, Dr. Bastian and the staff made room for me. Great customer relations in addition to the standard terrific professional care.


StarStarStarStarStar Now that I've finished therapy I just have to s... —    (Patient since Fri Aug 11 00:00:00 MDT 2017)

Now that I've finished therapy I just have to say that Kelly was the best.


StarStarStarStarStar Surveys are a good way to keep to know how you ... —    (Patient since Fri Oct 21 00:00:00 MDT 2016)

Surveys are a good way to keep to know how you are doing.


StarStarStarStarStar Perfect vision. —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

I volunteerily commented to Dr Bearden on my last visit that not one person in his office staff has ever disappointed me over a decade of being his patient. Kind, respectful, patient, professional -- and down right friendly! While you're waiting they have the very best coffee of any office I've been in. Their lens and frame shop is knowledgeable and speak clearly so there's no confusion -- and NO pressure. I like this place 😊.


StarStarStarStarStar As always very competent and thorough —    (Patient since Tue Apr 18 00:00:00 MDT 2017)

As always very competent and thorough


StarStarStarStarStar Staff is extremely professional and takes the t... —    (Patient since Tue Apr 24 00:00:00 MDT 2018)

Staff is extremely professional and takes the time to thoroughly explain all the ins and outs of your examination. They're also super nice!


StarStarStarStarStar Great experience, thank you —    (Patient since Wed Apr 18 00:00:00 MDT 2018)

The entire staff was great to work with. We brought our 4 year old in and they were amazing with him. They clearly explained everything and took time with us to explain what we needed to know. Everyone was very friendly and professional.


StarStarStarStarStar Very pleased with the thoroughness of Dr. Barda... —    (Patient since Fri Jan 12 00:00:00 MST 2018)

Very pleased with the thoroughness of Dr. Bardain and his assistant, Kate. Also, very nice people. Five stars.


StarStarStarStarStar Incredible, Individualized Care —    (Patient since Wed Aug 24 00:00:00 MDT 2016)

I've been going to Optometric Physicians Northwest for the past several years. I have a chronic, on-going eye issue which has been treated (by my request) without prescription drugs. I trust the physicians to listen to and take into account my preferences for high-quality, individualized eye care.


StarStarStarStarStar I see Dr. Beardon and he is always professional... —    (Patient since Sat Dec 03 00:00:00 MST 2016)

I see Dr. Beardon and he is always professional and very nice.


StarStarStarStarStar Amazing experience went smoothly as expected. ... —    (Patient since Mon Mar 27 00:00:00 MDT 2017)

Amazing experience went smoothly as expected. The entire staff were polite and helpful. I was there in and out swiftly but got everything I needed for my optical needs.


StarStarStarStarStar  —    (Patient since Tue Nov 15 00:00:00 MST 2016)

Great to see Brad , its always nice to catch up , I appreciate his concern for my eye health, and continued monitoring of potential problems.


StarStarStarStarStar Amazing! —    (Patient since Wed Apr 19 00:00:00 MDT 2017)

I had what I thought I be an emergency, I felt relieved to know everything was ok. Thank you for getting me in towards the end of the day too! I was given a thourough explanation of what I went through and the Dr went over a lot more with me too. Wonderful experience!


StarStarStarStarStar Good place to go —    (Patient since Mon Sep 26 00:00:00 MDT 2016)

Great Physician Dr. Bastian, caring staff, friendly place. Helping my eyes through the getting older journey.


StarStarStarStarNo Star  —    (Patient since Tue Aug 08 00:00:00 MDT 2017)

The reason for the 4 stars instead of 5 was because I had to wait almost an hour. The care I receive is excellent.


StarStarStarStarStar customer service was impressive —    (Patient since Tue Mar 27 00:00:00 MDT 2018)

from the reception desk, until i exited, everyone was incredible


StarStarStarStarStar Great service! —    (Patient since Mon Jan 16 00:00:00 MST 2017)

We love our time with Dr. Amy. She's incredibly knowledgeable. When your son finally says, "Mom, I can see CRYSTAL clear" - that is pretty awesome. Thanks to her and her great staff! Sincerely, Bonnie D


StarStarStarStarStar Excellence at every level of engagement. —    (Patient since Mon Nov 06 00:00:00 MST 2017)

Excellence at every level of engagement.


StarStarStarStarStar  —    (Patient since Thu Mar 22 00:00:00 MDT 2018)

This was my first time being seen as well as my first real eye exam. I not only was able to get in right away, but I was treated so well! I was splashed by bacon grease and nobody laughed or judged, they were very understanding as well as let me know that stuff like that happens. I felt less foolish and very comfortable.


StarStarStarStarStar Best Eyeclinic —    (Patient since Wed Mar 21 00:00:00 MDT 2018)

This is the best eye clinic I have ever been to.


StarStarStarStarStar Best Eye Doctors in Bellingham —    (Patient since Wed Oct 05 00:00:00 MDT 2016)

Optometric Physicians Northwest is our eye doctor of choice. After having been to several other offices in town over the years, We have never been so happy with a doctor's office. Our family has been using OPN for years now and couldn't be happier. Every time we go for an appointment whether it's for a general exam or vision therapy we are greeted with friendly and helpful staff along with courteous and knowledgeable doctors who always exceed our expectations. We would gladly refer any and all to OPN. You won't be disappointed.


StarStarStarStarStar This is exactly what I was looking for in the w... —    (Patient since Wed Jan 31 00:00:00 MST 2018)

This is exactly what I was looking for in the way of an eye dr and exam. It's very detailed and I appreciate that I never feel rushed when speaking with the dr. All my questions were answered and explained to me. Thank you!


StarStarStarStarStar  —    (Patient since Wed Mar 01 00:00:00 MST 2017)

Great customer service From the front desk to the doctors Genuine caring atmosphere Service is always great even when I just drop by to get my glasses tightened up


StarStarStarStarStar I love not feeling like a second class citizen ... —    (Patient since Tue Feb 28 00:00:00 MST 2017)

I love not feeling like a second class citizen with you. Being on medicaid and medicare often comes with negativity I am grateful to the time and energy I get from your entire staff.. Not only do I feel cared for, but cared about a well. I can count on being given an eye drop sample if they are available. It is lovely knowing I can participate in my own eye care despite my financial circumstance. Thank you Shaylene


StarStarStarStarStar Dr Bastian was able to look at my eye ache and ... —    (Patient since Fri Sep 02 00:00:00 MDT 2016)

Dr Bastian was able to look at my eye ache and found I had scratched it during the night Saturday. After a hospital visit, I had to wait until Monday morning, when I finally got treatment for the scratch.


StarStarStarStarStar I am so happy that I selected Dr. Bearden to ge... —    (Patient since Thu Mar 08 00:00:00 MST 2018)

I am so happy that I selected Dr. Bearden to get my new lense prescription. He demonstrated an in-depth knowledge of low-vision eye problems.


StarStarStarStarStar Excellent service, as usual. Always professiona... —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

Excellent service, as usual. Always professional and fun


StarStarStarStarStar Great staff, on time and very welcoming. —    (Patient since Thu Feb 16 00:00:00 MST 2017)

Great staff, on time and very welcoming.


StarStarStarStarStar From checking in for my appointment to leaving ... —    (Patient since Wed Jun 14 00:00:00 MDT 2017)

From checking in for my appointment to leaving all the staff and the doctor are always very polite. I never have to wait long at all which is nice. Thank you all.


StarStarStarStarStar Dr. Bearden, (Mr.) was amazing —    (Patient since Wed Feb 21 00:00:00 MST 2018)

Everyone was courteous friendly and helpful. The exam was thorough and the Dr. Bearden(Mr.) was very informative and came up with an instant idea that improved my vision considerably until my new glasses were ready. Amazing!


StarStarStarStarStar It was a great experience. The staff was profes... —    (Patient since Tue Feb 14 00:00:00 MST 2017)

It was a great experience. The staff was professional and on time.


StarStarStarStarStar My visit went well. Very informative and I felt... —    (Patient since Fri Jan 06 00:00:00 MST 2017)

My visit went well. Very informative and I felt like Dr. Phil took his time to explain things to me and is very open to trying thing to help me.


StarStarStarStarStar  —    (Patient since Mon Sep 26 00:00:00 MDT 2016)

I have always been pleased with my service from Dr. Phil. (Sorry, I just had to call him that In public) I have always been happy with his assistants.


StarStarStarStarStar Giving back what I received —    (Patient since Tue Oct 25 00:00:00 MDT 2016)

Always enjoy the straight forward approach. Clear and precise.


StarStarStarStarStar It was a very convenient and informative visit ... —    (Patient since Wed Jan 31 00:00:00 MST 2018)

It was a very convenient and informative visit at the clinic.Doctor Bearden is warm and care for her patients.My son loved the first time visit to eyes doctor.Also nurse is awesome,too.


StarStarStarStarStar Great experience! I would and will recommend th... —    (Patient since Tue Jan 30 00:00:00 MST 2018)

Great experience! I would and will recommend this facility to any and every one! Thank you to all staff!


StarStarStarStarStar Years & Years of Excellent Service! —    (Patient since Thu Feb 02 00:00:00 MST 2017)

Dr. Bearden has been taking care of my eyes for years now and I trust him and Dr. Bastian fully.


StarStarStarStarStar Great service, the staff is great I'll definit... —    (Patient since Fri Sep 09 00:00:00 MDT 2016)

Great service, the staff is great I'll definitely recommend this place to my friends and family.


StarStarStarStarStar A complete and informative exam in a friendly a... —    (Patient since Thu Jan 18 00:00:00 MST 2018)

A complete and informative exam in a friendly and professional environment.


StarStarStarStarStar Friendly and professional office —    (Patient since Mon Jan 08 00:00:00 MST 2018)

As a new patient, I found this office to be very friendly and professional. Though they were busy, I didn’t have to wait long to be seen. I appreciated having free coffee, tea and water available.


StarStarStarStarStar Quality Care —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

I always feel that I'm receiving quality care. This practice truly cares about my vision health and shows it in their concern and attention to detail. My appointment is never rushed, and all of my questions are answered.


StarStarStarStarStar Extraordinary Accommodation —    (Patient since Tue Jan 16 00:00:00 MST 2018)

Dr. Bearden's office went out of their way to squeeze in an appointment for us after my son bumped his eye. Our own pediatrician's office couldn't see him until late in the evening, and urgent care wasn't open. This was especially appreciated as my son wasn't even a prior patient of Dr. Bearden! We were so impressed and grateful! Thank you for going above and beyond!!!


StarStarStarStarNo Star Very pleased with Dr. Bastian. This was my firs... —    (Patient since Fri Jan 12 00:00:00 MST 2018)

Very pleased with Dr. Bastian. This was my first time at this clinic. I found him to be very thorough and explained some issues about my eyes that have not previously been told to me. I'd give them five stars, however, this appointment took a month to wait for, and the staff did not explain to me that my co-pay would be considered as a specialist, thus it would be more than twice as much as expected. This was all rather embarrassing as I had to contact my insurance company before the appointment and the front desk involved the doctor in this mix-up. Additionally, I was told I would be put on their cancellation list of which I'm sure I wasn't.


StarStarStarStarStar Nice people. Great doctors.  —    (Patient since Mon Nov 21 00:00:00 MST 2016)

Nice people. Great doctors.


StarStarStarStarStar My appointment went great. —    (Patient since Wed Jan 10 00:00:00 MST 2018)

My appointment went great. It was my first time having my vision checked in many years. The process was thorough and the staff was very pleasant and informative.


StarStarStarStarStar Always top-notch service. Everyone in the offi... —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Always top-notch service. Everyone in the office is very knowledgeable and very professional, and also very friendly. It's a pleasure to have an appointment and meet everyone again.


StarStarStarStarStar Quality office and staff.  —    (Patient since Wed Mar 01 00:00:00 MST 2017)

Quality office and staff. I have always been treated with concern. The Doctor and staff provide information and options allowing the patient to be part of the process.


StarStarStarStarStar So thankful! —    (Patient since Wed Sep 06 00:00:00 MDT 2017)

I'm so thankful for Dr. Amy Bearden and her team! They are so thorough and kind, I would recommend them time and time again.


StarStarStarStarStar Excellent Patient Care —    (Patient since Fri Dec 09 00:00:00 MST 2016)

Dr. Bastian and the team at Optometrist Physicians Northwest are fantastic. They always provide outstanding patient care, very thorough and clear on what will be done and what to expect in follow up. The support staff is always upbeat and kind. Front the front office, to billing to the techs and the doctor himself, everyone contributes to a positive patient experience. Thank you!


StarStarStarStarStar Very efficient and on time. —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

Very efficient and on time.


StarStarStarStarStar My most recent to your clinic to see Dr Bastian... —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

My most recent to your clinic to see Dr Bastian was like all the previous visits: 1. Timely 2. Respectful 3. Peaceful 4. Cordial And 5. Efficient. I am always made to feel welcome, not only in a business sense but as a person, an individual....someone who matters. The staff always are friendly and are never flusteted about anything. Any issues that arise are handled as if there is no problem at all. I actually look forward to you f to appointments because aside from my eye health I have the confidence that ALL is in control and there is NOTHING to . Worry about. I refer often.


StarStarStarStarStar Friendly, professional care. —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

Friendly, professional care.


StarStarStarStarStar Excellent everyone was so nice and h —    (Patient since Fri Dec 02 00:00:00 MST 2016)

Excellent everyone was so nice and helpful


StarStarStarStarStar The entire staff was extremely professional and... —    (Patient since Wed Nov 29 00:00:00 MST 2017)

The entire staff was extremely professional and a pleasure to work with. The atmosphere and attitude was relaxing and inspired confidence in the care given. Great experience.


StarStarStarStarStar OMGosh. If you are tired of being a number Dr. ... —    (Patient since Tue Nov 28 00:00:00 MST 2017)

OMGosh. If you are tired of being a number Dr. Amy Bearden and her staff are refreshingly welcoming, real, competant and thorough including follow up emails containing recap notes from Dr. Bearden, insurance checks, pharmacy deals and solutions. She has wonderful assistants and an eye therapist Sabina who listens carefully. I am switching eye doctors. At the previous office where I recently had surgery I never felt tended to, neither did I understand my outcome for the future or what I was supposed to do. After complications there wasn't any communication until I voiced concerns and sternly complained which I rarely have ever done till now. I never saw the same doctor for follow up and felt "sold" on the surgery. An uneasy feeling remains... I hope it is resolved. NOT like that here. It was good to be welcomed into a genuinely warm atmosphere where you dont get swallowed up in the rush anonymously...like a number.


StarStarStarStarStar I cannot afford the therapy since I carry insur... —    (Patient since Mon Nov 27 00:00:00 MST 2017)

I cannot afford the therapy since I carry insurance and it is not available for your service.


StarStarStarStarStar The staff was very friendly and efficient. —    (Patient since Wed Nov 16 00:00:00 MST 2016)

The staff was very friendly and efficient.


StarStarStarStarStar The clinic is well-organized and staff are frie... —    (Patient since Tue Nov 15 00:00:00 MST 2016)

The clinic is well-organized and staff are friendly. It’s convenient the clinic has the technology for diagnostic testing and trained staff to perform exams. The doctors are thorough and well-educated in eye diseases and medical conditions.


StarStarStarStarStar  —    (Patient since Tue May 09 00:00:00 MDT 2017)

I am always treated with kindness and politeness when I come for my appointment. I like all the staff very much. Ally was my technician the last time I was in and I cannot begin to say what a joy to work with her. She is a keeper.


StarStarStarStarStar Overall my experience was fine. I left without ... —    (Patient since Tue Nov 01 00:00:00 MDT 2016)

Overall my experience was fine. I left without a prescription or the drops recommended to me written down which is frustrating.


StarStarStarStarStar Optometric Physicians Northwest was recommended... —    (Patient since Tue Nov 14 00:00:00 MST 2017)

Optometric Physicians Northwest was recommended by several friends and I'm happy to say they didn't disappoint!! I was greeted by a very friendly front office staff member, who immediately made me feel comfortable. The exam was by far the best I've ever had! Dr. Bearden (Brad) was very personable and helped keep my anxiety low (I hate having my eyes examined)! I'm very happy with my experience, thank you!!


StarStarStarStarStar Staff is great! Dr. Bastian even better. —    (Patient since Wed Jul 19 00:00:00 MDT 2017)

Staff is great! Dr. Bastian even better. He cares to take the time to see how you are feeling in general and makes sure you understand the whats and the whys.


StarStarStarStarStar Last Appointment —    (Patient since Mon Oct 03 00:00:00 MDT 2016)

Hi, Excellent, professional, and caring. Need I say more--okay Best ever!


StarStarStarStarStar Thorough, thoughtful communication at explainin... —    (Patient since Mon Mar 20 00:00:00 MDT 2017)

Thorough, thoughtful communication at explaining my particular eyesight issues.


StarStarStarStarStar It was very satisfing, Great explanations & ver... —    (Patient since Tue Jul 11 00:00:00 MDT 2017)

It was very satisfing, Great explanations & very gracious. Thank you for taking such good care of our vision needs.


StarStarStarNo StarNo Star I love your office. But the weight time betwee... —    (Patient since Thu Sep 08 00:00:00 MDT 2016)

I love your office. But the weight time between test and seeing the doctor really messed my day up. Plus the doctor did not even address my major concern.


StarStarStarStarStar Excellent and thorough exam. Very punctual and... —    (Patient since Tue Nov 07 00:00:00 MST 2017)

Excellent and thorough exam. Very punctual and professional staff


StarStarStarStarNo Star Your rating may increase after I receive my scl... —    (Patient since Wed Nov 01 00:00:00 MDT 2017)

Your rating may increase after I receive my scleral lenses and give them a test run. All were pleasant and helpful.


StarStarStarStarStar Super experience as always!  —    (Patient since Mon Oct 24 00:00:00 MDT 2016)

Super experience as always! I always feel comfortable in the environment and with the staff and know I'm getting the best care possible for my eyes by people that care.


StarStarStarStarStar I have been satisfied with the care I have rece... —    (Patient since Tue Aug 08 00:00:00 MDT 2017)

I have been satisfied with the care I have received at Optometric Physicians Northwest.


StarStarStarStarStar Very thorough exam, care in every detail. I hig... —    (Patient since Fri Sep 02 00:00:00 MDT 2016)

Very thorough exam, care in every detail. I highly recommend Eye Physicians Northwest!


StarStarStarStarStar So great with a scared toddler!  —    (Patient since Wed Oct 25 00:00:00 MDT 2017)

So great with a scared toddler!


StarStarStarStarStar Excellent customer service —    (Patient since Fri Oct 21 00:00:00 MDT 2016)

Excellent customer service


StarStarStarStarStar Amazing Office! —    (Patient since Tue Oct 24 00:00:00 MDT 2017)

We were an emergency visit. I called first thing in the morning to get my son in who had poked his eye the night before with a stick. ER referred us to a different office but I had only heard great things about Dr. Amy and wanted to get him in there to be seen. They got us in that day and our visit was great! My my younger son was all over the place but Dr. Amy and her assistant were phenomenal with my boys. They were not phased by our nap time chaos and gave us the best care! Thank you being so great with kids and knowledgable!


StarStarStarStarStar A good visit as usual. Staff is friendly and p... —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

A good visit as usual. Staff is friendly and professional. I always feel well cared for and receive the information that I need from my visit.


StarStarStarStarStar I received a very quick and pleasant check in. ... —    (Patient since Thu Jan 12 00:00:00 MST 2017)

I received a very quick and pleasant check in. The tech collected me several minutes before my scheduled time. She was pleasant, knowledgeable and efficient. In addition she explained what and why she was doing the tests and answered all the questions I ask.


StarStarStarStarStar It was great..very pleased —    (Patient since Wed Oct 18 00:00:00 MDT 2017)

It was great..very pleased


StarStarStarStarStar Even when things go wrong, you'll get taken care.. —    (Patient since Mon Dec 05 00:00:00 MST 2016)

It's been a bit frustrating having to deal with glasses where the prescription isn't right, but I've really appreciated Dr. Bearden's commitment to working with me both medically and financially to get things back on track. Thanks!


StarStarStarStarStar Really appreciated you getting me in as an emer... —    (Patient since Tue Oct 10 00:00:00 MDT 2017)

Really appreciated you getting me in as an emergency even though I was a new patient. Dr. Bastien and staff were thorough, kind and reassuring. Great experience.


StarStarStarStarStar Professional, efficient, thorough, friendly...t... —    (Patient since Thu Oct 12 00:00:00 MDT 2017)

Professional, efficient, thorough, friendly...these words describe every staff member I encountered. Very impressed with Optometric Physicians Northwest. Highly recommend them!


StarStarStarStarStar Everyone is so friendly. Always on time. Super ... —    (Patient since Mon Sep 19 00:00:00 MDT 2016)

Everyone is so friendly. Always on time. Super great!


StarStarStarStarStar I was very satisfied with the way eye tests was... —    (Patient since Tue Oct 03 00:00:00 MDT 2017)

I was very satisfied with the way eye tests was done. Your Optometry was recommended to me by one of my friends. The only thing I did not like was that, when all the tests was complete I was taken to next door Optical to purchase the eye glasses. I was not given a choice to shop around. The prescription was directly handed over to the sales person at the next door Optical. I hope in future all your customers will be given a choice to shop around and the prescription will be handed over to the clients not to the next door Optical. Thanks for allowing me for my opinion.


StarStarStarStarStar All around awesome! —    (Patient since Mon Jan 09 00:00:00 MST 2017)

My daughter is in vision therapy at OPNW with Sabina. Last winter we discovered she was seeing double, which was really scary. Dr. Amy was prompt, thorough, and reassuring when we received her diagnosis (thankfully it's correctable with vision therapy). As a parent, I was initially skeptical about how helpful therapy would be, as I had never heard of it. Now 6 months in and about ready to 'graduate,' I am astounded at the positive changes both in my kiddo's vision, and in things I never would have thought were associated such as her behavior, school performance, and motor skills. She LOVES vision therapy and LOVES Sabina (me helping her with her at home assignments, not so much!). She consistently says that she wishes she could do vision therapy with Sabina every day. I am so incredibly grateful for the consistent, caring therapy she has received. Sabina explains the how and why of the various therapies, and even contacts me in her off hours when I have questions. She has gone above and beyond her duties. In addition, the office staff is awesome. April helped me through a very indecisive few months choosing a new pair of frames; she was so upbeat and patient despite my looooong process. The front desk staff are always helpful and friendly, and the support I received when navigating the (intimidating) insurance benefits for setting up vision therapy. THANK YOU!


StarStarStarStarStar I have been seeing Dr Brad Bearden for 10 +year... —    (Patient since Mon Sep 25 00:00:00 MDT 2017)

I have been seeing Dr Brad Bearden for 10 +years. As you can tell, I have loved seeing him and his assistants over the years. I have complete confidence that he is doing all he can to keep my eyes happy and healthy. Their office is clean and well lit. Their office staff are very warm and helpful. AND there is always a great cup of coffees available.


StarStarStarStarStar Great vision therapy services! —    (Patient since Wed Jun 21 00:00:00 MDT 2017)

Dr Amy is an amazing person and treated my son with skill and genuine care. I am so grateful to receive a diagnosis for him at long last. The team here can't be beat in exemplary patient care. Vision therapist Kelli is a most wonderful practioner! She truly understands the problem and has the solution!!!


StarStarStarStarStar Five star everyone was great —    (Patient since Fri Dec 02 00:00:00 MST 2016)

Five star everyone was great


StarStarStarStarNo Star Great care! —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

Great people throughout the clinic! Quality care with clear communication of goals and instructions. Only gave 4 stars because Web Access to my records and visit results is impossible for me to set up.


StarStarStarStarStar Great eye docs —    (Patient since Thu Oct 20 00:00:00 MDT 2016)

Everyone is nice and helpful. Dr. Brad is wonderful. He cares about his patients and will always be helpful


StarStarStarStarStar  —    (Patient since Wed Jul 05 00:00:00 MDT 2017)

I have been impressed since my first visit with Dr. Bastian, who is very knowledgeable about post-transplant GVHD vision issues. He is kind and patient as well, so it is easy to relax with somewhat uncomfortable procedures. I'm very appreciative to have him as a resource in Bellingham.


StarStarStarStarStar On time efficient polite an helpful.  —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

On time efficient polite an helpful.


StarStarStarStarStar This office is so efficient, thorough and frien... —    (Patient since Wed Sep 28 00:00:00 MDT 2016)

This office is so efficient, thorough and friendly. I have never waited long or left feeling like I wasn't cared for.


StarStarStarStarStar Excellent customer service from the moment you ... —    (Patient since Fri Aug 19 00:00:00 MDT 2016)

Excellent customer service from the moment you walk in until you leave. Dr. was amazing. He was very patient answering all of my questions and helping me to problem solve choosing a lense.


StarStarStarStarStar Exceptional Practice! —    (Patient since Tue May 23 00:00:00 MDT 2017)

Of the several optometric practices I've known since age five, this is the finest and most advanced group of professionals and associates it has been my pleasure to discover. In tune with one another, and sensitive to their patient's needs, time spent here is both enjoyable and rewarding.


StarStarStarStarStar I was at a really low point coping with my rece... —    (Patient since Tue Sep 05 00:00:00 MDT 2017)

I was at a really low point coping with my recent vision loss. Now I have hope that there are things and ways to enable me to function better.


StarStarStarStarStar I learn something on every visit. Your technic... —    (Patient since Wed Nov 09 00:00:00 MST 2016)

I learn something on every visit. Your technicians are friendly and very knowledgeable, and also helpful in answering questions and addressing concerns.


StarStarStarStarStar You are all quick, fast and efficient! —    (Patient since Tue Nov 22 00:00:00 MST 2016)

You are all quick, fast and efficient!


StarStarStarNo StarNo Star I love my doctor. He is quite understanding. My... —    (Patient since Tue Feb 28 00:00:00 MST 2017)

I love my doctor. He is quite understanding. My only complaint I have is when he says what my insurance covers the billing department and he are not on the same page. My income requires that I have some clue what I am going to pay. I can not risk getting some procedures I need because I need to have good faith and not do something I can not pay for. This last time I spoke to both billing and my doctor because I was not understanding the surprise in past bills. Both billing and my doctor wee terrific in helping me understand. everything other then $ maters rates 5 stars


StarStarStarStarStar Optic health is new to me but Dr. Bastian does ... —    (Patient since Wed Jul 12 00:00:00 MDT 2017)

Optic health is new to me but Dr. Bastian does a fantastic job teaching me as well as treating me. I have past serious health issues that now effect my vision and he has made me see good again and I couldn't be happier


StarStarStarStarStar I am writing this for Bunky Young. She couldn't... —    (Patient since Thu Jun 01 00:00:00 MDT 2017)

I am writing this for Bunky Young. She couldn't be more thrilled with everyone in the office. She found Dr Bearden to be very gifted and compassionate. " This is the place you come where your dreams come true"


StarStarStarStarStar Dr. Amy Bearden was SO patient and sweet to my ... —    (Patient since Tue Aug 22 00:00:00 MDT 2017)

Dr. Amy Bearden was SO patient and sweet to my two little kiddos. She treated them as her own and her assistant was so amazing getting those pesky eye drops into both my kids eyes with NO problem! We can't wait to go back!


StarNo StarNo StarNo StarNo Star I have been coming here for 15 years. This visi... —    (Patient since Mon Mar 13 00:00:00 MDT 2017)

I have been coming here for 15 years. This visit literally broke the wonderful experiences I've had. My husband was not treated very well at all. I was charged again for a new contacts fitting and it has not even been a year since I got them. I was under the impression I was able to bring concerns regarding fit and have it adjusted without being charged 75.00 again for a year. Was spoke to rudely when I questioned it. Everything was an upsell to my husband and I this visit and we are very disappointed.


StarStarStarStarStar Dr. Bastion was really nice and explained every... —    (Patient since Thu Aug 17 00:00:00 MDT 2017)

Dr. Bastion was really nice and explained everything to me so I wasn't nervous to get glasses.


StarStarStarStarStar I'm happy. —    (Patient since Mon May 15 00:00:00 MDT 2017)

Not sure what you want here? Everything went as it should with good explanations and I was out timely. The only thing I had trouble with is hearing instructions by staff when in a room with ambient noise from equipment. It would be nice to have them speak a little louder and maybe facing the patient...my hearing is not great in such situations. Thanks


StarStarStarStarStar Dr. Bastion was funny, caring and helped my dau... —    (Patient since Wed Aug 16 00:00:00 MDT 2017)

Dr. Bastion was funny, caring and helped my daughter feel comfortable and understand what's going on with her eyes.


StarStarStarStarStar ? —    (Patient since Mon Nov 21 00:00:00 MST 2016)

I came in because I felt like I had something in my eye. An trained assistant was very helpful in getting preliminary information and Dr. Bearden examined my eyes thoroughly. I received a sample eye drop that is helping to resolve the problem.


StarStarStarStarStar Hello. My appointment with Dr. Bearden was a... —    (Patient since Mon Jul 31 00:00:00 MDT 2017)

Hello. My appointment with Dr. Bearden was a wonderful and unexpected delight! He and his staff were extremely professional and made me feel very comfortable and my husband and I were very impressed.


StarStarStarStarStar  —    (Patient since Wed Oct 26 00:00:00 MDT 2016)

Great staff! I always enjoy my visits because they are detail oriented and they always fully explain and answer my questions respectfully.


StarStarStarStarStar Great place to trust my eye health Too. —    (Patient since Fri Feb 24 00:00:00 MST 2017)

The Optometric Physicians Northwest is a great place to trust my eye health too thank you for the great work you do Bob.


StarStarStarStarStar I have had a wonderful experience with Dr. Brad... —    (Patient since Tue May 09 00:00:00 MDT 2017)

I have had a wonderful experience with Dr. Brad and all who work there. They have all been very kind and courteous to me and have taken the best care of my eye needs better than any other place I have been in the past. My husband went to Dr. Brad also and Dr. Brad was very Good at taking care of my husbands eye needs. Since I am now a widow when I went for my eye check everyone understood how I was feeling and were very kind and understanding of my feelings. I have and will continue to suggest to friends and family how well I was treated as a patient. Thank you all who work at Optometric Physicians Northwest.


StarStarStarStarStar  —    (Patient since Wed Apr 26 00:00:00 MDT 2017)

Dr. Bearden is so great with my son. She engages him and he never dreads having his eyes checked.


StarStarStarStarStar Friendly and Helpful —    (Patient since Thu Sep 01 00:00:00 MDT 2016)

As always, the staff was friendly and helpful. Check in is a breeze, the techs are very savvy and fun to work with. Dr. Brad is AWESOME.


StarStarStarStarStar  —    (Patient since Mon Jul 10 00:00:00 MDT 2017)

What can I say, the visit was good. However the news was not. The news while unpalatable, it was not surprising in view of other health factors.


StarStarStarStarStar Thankful  —    (Patient since Wed Jul 05 00:00:00 MDT 2017)

I am very thankful for the staff here at Optometric Physicians Northwest, Dr. Bastian is wonderful and his staff exceeds expectations. They have lots of affordable options for stylish eye wear!


StarStarStarStarStar Right on schedule. Nice envronment! —    (Patient since Wed Jul 05 00:00:00 MDT 2017)

Right on schedule. Nice environment!


StarStarStarStarStar I am still deciding if I am satisfied. . —    (Patient since Wed Apr 26 00:00:00 MDT 2017)

I am still deciding if I am satisfied. Yesterday I came in for a new contact Rx pick-up. The information in the chart did not seem accurate. (I have never had nausea and I have not been given "other" contacts by Dr. Amy in the past. ) Hmmmm. After I left, I realized that I cannot read anything in front of me. I cannot read my cell phone, the newspaper, paperwork. Is this supposed to get better? Am I supposed to go get readers?


StarStarStarStarStar I enjoy my visits. Everyone is so nice.. —    (Patient since Thu Sep 15 00:00:00 MDT 2016)

I enjoy my visits. Everyone is so nice..


StarStarStarStarStar 1hour ,45 min is too long for an short test.. ... —    (Patient since Tue Nov 29 00:00:00 MST 2016)

1hour ,45 min is too long for an short test.. My time is valuable too..


StarStarStarStarStar Optometric Physicians North is an excellent sou... —    (Patient since Tue Nov 29 00:00:00 MST 2016)

Optometric Physicians North is an excellent source of care for all you vision needs. They have a very broad range of practice--well beyond eye exams and glasses prescriptions and fittings. Their depth of knowledge and practice allows them to expand their scope to work with cutting edge techniques to enhance eye and brain coordination and create better sight. And, they can provide more services when they are needed. Their staff on both the business ad treatment side is excellent, and so helpful with a positive attitude.


StarStarStarStarStar Consistently professional eye care!  —    (Patient since Wed Jun 21 00:00:00 MDT 2017)

Consistently professional eye care!


StarStarStarStarStar Eye opening  —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

Punctual, courteous, professional, caring. I'm in good hands.


StarStarStarStarStar Dr Bearden is our trusted eye health physician.... —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Dr Bearden is our trusted eye health physician. He ALWAYS takes as much time as is needed for each patient, and he is up to date in information for our particular conditions and situation. Our relationship is built on trust and we always follow his recommendations. VERY satisfied!


StarStarStarStarStar  —    (Patient since Fri Dec 16 00:00:00 MST 2016)

I have great confidence in Dr. Bastian. He is professional and personable. A "Mensch".


StarStarStarStarStar I was impressed by the ease of my interaction w... —    (Patient since Tue Jun 13 00:00:00 MDT 2017)

I was impressed by the ease of my interaction with everyone in the office, from the Receptionist to the Physician.


StarStarStarStarStar Very Professional Operation organized in a frie... —    (Patient since Mon Oct 10 00:00:00 MDT 2016)

Very Professional Operation organized in a friendly environment where "time" is defined as "what is necessary to care for the patients needs and desires", not "just throw him under the bus". It's a Class Act and those types of Doctors Offices in todays fast paced, time is money arena are very few and far between. In addition, Optometric Physicians Northwest has state of the art equipment, fair costs for services, competent reception and billing departments, off street parking in prize location and fresh coffee.


StarStarStarStarStar Having a good doctor is very important.  —    (Patient since Mon Jun 12 00:00:00 MDT 2017)

As a new patient, I was impressed with the thoroughness of my exam and the time Dr. Brad spent with me. That was reassuring.


StarStarStarStarStar I have type 2 diabetes and require a review and... —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

I have type 2 diabetes and require a review and evaluation of my eyesight every 6 months. I have found Dr. Bearden and his staff to be very honest and professional regarding my status. I have100% confidence in their abilities and opinions regarding my health care.


StarStarStarStarStar Great people. Helpful with all your eye needs. ... —    (Patient since Mon Jun 05 00:00:00 MDT 2017)

Great people. Helpful with all your eye needs. Have been going there for a number of years with no complaints.


StarStarStarStarStar Eye Exam —    (Patient since Fri Jun 02 00:00:00 MDT 2017)

Everyone was professional A great overall experience


StarStarStarStarStar Dr. Bastian and his team are fabulous! —    (Patient since Wed May 24 00:00:00 MDT 2017)

Dr. Bastian and his team are fabulous!


StarStarStarStarStar Interactions with all the team were very positi... —    (Patient since Tue Dec 06 00:00:00 MST 2016)

Interactions with all the team were very positive and pleasant. I had several questions, difficult, with time taken to think and respond. I had a problem. In the enthusiasm of choosing new frames, I made a bad choice, too modernistic for me. So I had to come back order new frames and lenses, wait another week. My thought was that for some people like me, it would be helpful to take the frames home, after making a deposit, see if we like them and return in 2-3 days to confirm or change and order lenses when fully satisfied with the frames. Thanks, Craig McCune


StarStarStarStarStar Given my son's extensive vision history we have... —    (Patient since Thu May 18 00:00:00 MDT 2017)

Given my son's extensive vision history we have seen a number of eye doctors over the years. Dr. Bearden was not only kind and respectful toward my adult son with special needs, but gave him one of the best eye exams he has ever had. Additionally, he provided us with a clear understanding of my son's vision and worked very hard to ensure that he optimized what vision he has. Overall, this was an excellent experience.


StarStarStarStarStar Confidence. —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

I have come to both expect and receive excellent treatment at Optometric Physicians Northwest.


StarStarStarStarStar The Best Place  —    (Patient since Thu Sep 08 00:00:00 MDT 2016)

As usual my visit was greeted with the amazing front desk staff. The optical staff was so helpful in adjusting my frames. The techs who worked with me are so amazing. Then finally Dr Bearden. I can not say enough about his care. He is the one doctor I have scene the longest since living in Bellingham. He shows how much he cares for his patients at all times. Thank you all.


StarStarStarStarStar Optometric Physicians Northwest is the best. I... —    (Patient since Thu May 11 00:00:00 MDT 2017)

Optometric Physicians Northwest is the best. I have been a patient for more than a decade and they have always provided me with excellent service and eyeware.


StarStarStarStarStar Eye opening  —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

It's refreshing to walk into any healthcare office knowing that financial arrangements are already in order, you haven't been "bumped", the staff are friendly and professional, (the coffee is always hot😊), the diagnosis is believable, and all questions are answered. I'm well cared for here and I won't go anywhere else.


StarStarStarStarStar I was treated with kindness and felt very comfo... —    (Patient since Tue May 09 00:00:00 MDT 2017)

I was treated with kindness and felt very comfortable under my personal stress. I look forward to being able to get my eye problems taken care of by Dr. Bearden and staff. Thank you for being so curteious.


StarStarStarStarStar Going to the dr is never fun..but going to this... —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

Going to the dr is never fun..but going to this particular office is the best. Always cheerful staff, Doctors give you the feeling that they really care about your health. Vision therapy has been very help with therapist who are fabulous. If you are in need of eye care this is the place to go.


StarStarStarStarStar Always a pleasure to come in for our regular ey... —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Always a pleasure to come in for our regular eye exams. Both my husband and I have visual challenges, and your staff is always welcoming, caring, helpful and very qualified. Dr Bearden and staff are extremely knowledgeable, capable and able to recognize and provide necessary help. Our highest compliment is that we trust you with our eyes -- and vision is SO important in all aspects of our lives. Thanks so much to all of you!


StarStarStarStarStar Michelle B., longtime patient —    (Patient since Wed May 03 00:00:00 MDT 2017)

I've been coming here for several years now and I have always had a positive experience. The doctors take very good care of me and take an interest in my health. I've seen both Dr. Brad Bearden and Dr. Philip Bastin, and am very happy with each of them. The technicians and/or MA's are friendly and knowledgable, as are the optical staff. The front desk are very pleasant, too. I've dealt with Monica a lot for prior-auths and she is great, always making sure my auth is effective at the time of my appointment. Their extended hours are convenient for me. Lastly, I really appreciate their comfortable waiting area, where I can enjoy a freshly brewed cup of coffee of my choosing. If you're looking for a new place to care for your eye health, I highly recommend OPNW.


StarStarStarStarStar Thank You OPNW —    (Patient since Thu Aug 18 00:00:00 MDT 2016)

I completely trust and depend on Dr Brad Bearden and staff for my eye care, and my family uses OPNW as well. We have always received the highest level of eye care and support from Optometric Physicians Northwest! Thank You! Jan Polen


StarStarStarStarStar Great Office —    (Patient since Thu Oct 20 00:00:00 MDT 2016)

Dr. Brad always takes his time to talk with you and explain what is going on. The office staff at front desk are friendly. The medical assistants are courteous and professional. This is a great place for quality eye care


StarStarStarStarStar Service in both eye exam and support for glasse... —    (Patient since Thu Apr 27 00:00:00 MDT 2017)

Service in both eye exam and support for glasses seemed professional and pleasant.


StarStarStarStarStar Very thourough and informative —    (Patient since Fri Jan 06 00:00:00 MST 2017)

Very thourough and informative


StarStarStarStarStar Everything great . Very good. —    (Patient since Fri Sep 16 00:00:00 MDT 2016)

Everything great . Very good.


StarStarStarStarStar Friendly and knowledgeable  —    (Patient since Wed Dec 21 00:00:00 MST 2016)

Everyone involved in my appointment was friendly, knowledgeable, and went out of their way to help me. i was nervous about a situation that was happening in my family and they were very supportive. The medical exam was well done and my visit, a re-exam, came out ok!


StarStarStarStarStar I'm glad that we called you first  —    (Patient since Tue Mar 14 00:00:00 MDT 2017)

I'm glad that we called you first (on recommendation from my co-worker Laurette Rasmussen) to help with our son Daniel and daughter Lillian. I wish that we had called you much sooner in Daniel's schooling, but we are glad that things are working out now.


StarStarStarStarStar Wouldn't go anywhere Else! —    (Patient since Fri Apr 21 00:00:00 MDT 2017)

I appreciate that your whole staff is professional and kind. It is extremely helpful that you explain the costs as well as what insurance will cover before you do anything so I can make an informed choice. I also appreciate the honesty while I was trying on new glasses. No one wants to get stuck with a bad pair of glasses and it's nice to get an honest 2 nd opinion.


StarStarStarStarStar  —    (Patient since Tue Apr 18 00:00:00 MDT 2017)

A caring professional atmosphere from the moment you walk in until you walk out. The most thorough exam I have had in years. Every step was explained not only what but why. I would recommend Dr. Amy Bearden very highly.


StarStarStarStarStar The staff is amazing and very thorough. They ha... —    (Patient since Mon Apr 17 00:00:00 MDT 2017)

The staff is amazing and very thorough. They have been very attentive every time my son has been seen. They follow up consistently and we just overall are so thankful for them😊


StarStarStarStarStar Great place. Great people. —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Great place. Great people.


StarStarStarStarStar Dr. Amy and her crew are awesome! —    (Patient since Mon Jan 16 00:00:00 MST 2017)

Dr. Amy (as I call her) is the best. Along with her office staff, they provide a very professional atmosphere that is also relaxing. There is no "hurry-n-wait" like you get sometimes in a doctor's office setting. Always thorough exams, questions answered & your treatment plan is reviewed for complete understanding.


StarStarStarStarStar What a great experience! Thank you so much! —    (Patient since Mon Mar 27 00:00:00 MDT 2017)

What a great experience! Thank you so much!


StarStarStarStarStar It's not often we look forward to going to the ... —    (Patient since Wed Oct 26 00:00:00 MDT 2016)

It's not often we look forward to going to the doctor-eye or other. I always appreciate the care I receive when I visit Dr. Bastian and the team at Optometeric Physicians Northwest. Keep up the good work!


StarStarStarStarStar You have the best Dr.'s and technicians of any ... —    (Patient since Wed Apr 12 00:00:00 MDT 2017)

You have the best Dr.'s and technicians of any physician practice I have ever had . My only area of concern is I feel you would benefit from hiring one additional staff position in your optical Dr . I recognize I can purchase glasses for less other places, but wish to support local business and I appreciate your team's expertise and professionalism . I do feel I , and other clients , have to wait too long at times and "feel" the stress of the tech's and clients .


StarStarStarStarStar Great coffee! —    (Patient since Tue Nov 15 00:00:00 MST 2016)

Annual checkup, pretty straightforward, environment is always comfortable and staff are easy to work with.


StarStarStarStarStar I am treated well at your office but I receive ... —    (Patient since Mon Jan 23 00:00:00 MST 2017)

I am treated well at your office but I receive entirely too much contact. I don't need ongoing messages from my eye doctor nor do I need multiple reminders of appointments. It's annoying.


StarStarStarStarStar Vision therapist Sabina was fabulous as usual a... —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

Vision therapist Sabina was fabulous as usual and so understanding of my frustrations. Positive attitude and the feeling of actual caring is great.


StarStarStarStarStar excellent buisness , staff and doctors all frie... —    (Patient since Fri Sep 02 00:00:00 MDT 2016)

excellent buisness , staff and doctors all friendly


StarStarStarStarStar I was very impressed with the thoroughness of m... —    (Patient since Thu Mar 23 00:00:00 MDT 2017)

I was very impressed with the thoroughness of my examination. It was far above any care I had received in all my years as a contacts wearer. Very friendly staff and Drs!


StarStarStarStarStar Great Optical Practice —    (Patient since Thu Oct 20 00:00:00 MDT 2016)

Dr. Brad is always so thorough. I appreciate the time he takes to explain things to me and to make sure my eyes and eyesight are ok. He's the best!


StarStarStarStarStar I have been a patient here for literally decade... —    (Patient since Thu Mar 16 00:00:00 MDT 2017)

I have been a patient here for literally decades


StarStarStarStarStar I always look forward to my appointments. The... —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

I always look forward to my appointments. The staff is friendly and knowledgable and the doctors are through, caring and friendly. Things are explained so one can understand and they always have time for any questions.


StarStarStarStarStar Your staff is always a pleasure, from check-in ... —    (Patient since Wed Sep 28 00:00:00 MDT 2016)

Your staff is always a pleasure, from check-in to check-out, and in the eye glasses Dept.


StarStarStarNo StarNo Star Dr Bastian is always a great pleasure.Tech Mic... —    (Patient since Mon Mar 13 00:00:00 MDT 2017)

Dr Bastian is always a great pleasure. Tech Michelle really helped by giving me macular/low vision info for my brother-in-law Reception was chaotic and disorganized like usual.


StarStarStarStarStar I couldn't ask for more attentive, personable c... —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

I couldn't ask for more attentive, personable care!


StarStarStarStarStar Love all you guys. I really feel important to y... —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

Love all you guys. I really feel important to you ALL and am well taken care of; I WILL recommend you to all my friends. Take care.


StarStarStarStarStar The entire team was amazing! I was so glad they... —    (Patient since Mon Feb 27 00:00:00 MST 2017)

The entire team was amazing! I was so glad they could help while our children got their eye exams; they were so patient!!


StarStarStarStarStar Great service. —    (Patient since Mon Feb 27 00:00:00 MST 2017)

Dr Amy Bearden and her team were so very friendly and professional. They were prompt too. What more could you ask for?


StarStarStarStarStar Nice group of dedicated people —    (Patient since Wed Nov 30 00:00:00 MST 2016)

Nice group of dedicated people helping me with my vision problems.


StarStarStarStarStar Annual check up —    (Patient since Fri Feb 24 00:00:00 MST 2017)

My time and eye health are well cared for with your staff and office. Thank you Bob Smith


StarStarStarStarStar Very helpful and pleasant staffI have been ret... —    (Patient since Thu Feb 23 00:00:00 MST 2017)

Very helpful and pleasant staff I have been returning here for years I feel that the Dr.'s are really concerned for each person they treat. Dr. Bearden has always made sure to answer all my questions so that I understood what was happening The staff in the frame shop help a lot with the verity of lenses and frames Thank you all


StarStarStarStarStar you arwe all doing great job.more power to you ... —    (Patient since Tue Jan 03 00:00:00 MST 2017)

you arwe all doing great job.more power to you all.


StarStarStarStarStar Great work! —    (Patient since Wed Oct 05 00:00:00 MDT 2016)

They do great work here. Thorough, creative (at resolving my contact lens issues), and efficient.


StarStarStarStarStar Patient here for years —    (Patient since Wed Feb 08 00:00:00 MST 2017)

I've been a patient of Dr. Brad Bearden's for years and have continually received exceptional care from him and all the staff throughout that time. I've always felt that my treatment options were thoroughly and clearly explained and I've appreciated the consultative approach Dr. Bearden takes.


StarStarStarStarStar Again my exam was thorough and complete. I was ... —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

Again my exam was thorough and complete. I was given clear explanations of my vision condition and problem areas were discussed in detail with options offered as to how to proceed. I value this approach very much and I am completely satisfied that I had the best possible information upon which to make decisions.


StarStarStarStarStar Dr. Bastian and the entire staff were attentive... —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

Dr. Bastian and the entire staff were attentive and gave me service that made me feel welcome and well cared for.They were very busy, yet Dr. Bastian gave me detailed attention and suggestions.


StarStarStarStarStar Everyone was very nice! I was well taken care o... —    (Patient since Wed Feb 08 00:00:00 MST 2017)

Everyone was very nice! I was well taken care of and they helped me out a lot!


StarStarStarStarStar Thanks for the explanation of fish oil and how ... —    (Patient since Mon Feb 06 00:00:00 MST 2017)

Thanks for the explanation of fish oil and how it improves eye health.


StarStarStarStarStar Friendly, knowledgeable, efficient - what more ... —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

Friendly, knowledgeable, efficient - what more can you ask from a health care provider?


StarStarStarStarStar So far I am impressed with your use of the inte... —    (Patient since Wed Dec 28 00:00:00 MST 2016)

So far I am impressed with your use of the internet. It will take some time for me to get up to speed though.


StarStarStarStarStar Excellent first impression! —    (Patient since Mon Jan 23 00:00:00 MST 2017)

This was my first visit to this office. Everyone was very friendly and happy to explain things and answer all my questions. Dr. Bastian had actually read the paperwork I submitted (I suspect most doctors just scan it for critical medical issues) and initiated a conversation with me about one of my interests. This was a very pleasant experience all around. The office also has paraprofessionals as well as the optometrists.


StarStarStarStarStar I agree with your five star rating. —    (Patient since Tue Jan 17 00:00:00 MST 2017)

I agree with your five star rating.


StarStarStarStarStar Great Service and people all around —    (Patient since Mon Jan 16 00:00:00 MST 2017)

Great Service and people all around


StarStarStarStarStar Felt comfortable with Doctor and Staff —    (Patient since Mon Jan 09 00:00:00 MST 2017)

Felt comfortable with Doctor and Staff


StarStarStarStarStar Appreciation —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

I appreciate the care and profession provided by all staff at your office.


StarStarStarStarStar I always enjoy seeing everyone at OPN. —    (Patient since Thu Oct 20 00:00:00 MDT 2016)

I always enjoy seeing everyone at OPN.


StarStarStarStarStar Best ever - I continue to see very well. Keep u... —    (Patient since Thu Sep 15 00:00:00 MDT 2016)

Best ever - I continue to see very well. Keep up the good work.


StarStarStarStarStar I always feel well taken care of when I visit y... —    (Patient since Wed Dec 14 00:00:00 MST 2016)

I always feel well taken care of when I visit your office!


StarStarStarStarStar Great people, great service —    (Patient since Mon Dec 12 00:00:00 MST 2016)

Friendly, welcoming staff. I can't believe that even after several years of not coming (due to me being too busy to make an appt), Dr. Bearden remembered my hobbies and my profession. Everyone was helpful, friendly and listened to my concerns regarding my eye care.


StarStarStarStarStar As always, a pleasant and thorough exam by Dr. ... —    (Patient since Wed Sep 21 00:00:00 MDT 2016)

As always, a pleasant and thorough exam by Dr. Brad Bearden. This visit was a post-op appointment for follow-up on my recent cataract surgery. Dr. Bearden made the referral for the surgery, performed the post-op exams and generally guided me through the process which far exceeded my expectations. I have the utmost confidence in Dr. Bearden.


StarStarStarStarStar Great eye doctors and staff.  —    (Patient since Fri Sep 02 00:00:00 MDT 2016)

Great eye doctors and staff. Everyone here is friendly and helpful and take the time to explain my test results to me. I've been coming here for years and have always been satisfied.


StarStarStarStarStar I love this clinic. They definitely have "good... —    (Patient since Tue Nov 29 00:00:00 MST 2016)

I love this clinic. They definitely have "good vibes" going on. They've been extremely responsive to my needs. And, Dr Bastian offered less expensive and less invasive solutions for some of my concerns that I had not considered before. The clinic is organized, the staff is well trained, and the doctors are excellent.


StarStarStarStarStar Enjoyed the professional visit, seemed like a t... —    (Patient since Mon Sep 26 00:00:00 MDT 2016)

Enjoyed the professional visit, seemed like a through visit with the doctor and assistant genuinely interested in my eyes health.


StarStarStarStarStar Awesome place —    (Patient since Wed Nov 23 00:00:00 MST 2016)

Staff was very friendly, and professional. The eye exam was great; they are excellent with kids and it was not at all rushed. Wonderful place.


StarStarStarStarStar It always a pleasure to go to your office. Staf... —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

It always a pleasure to go to your office. Staff is very friendly and efficient. And amazingly enough always know who I am Currently going through vision therapy, Sabinia is the best, always positive and encouraging when I am a bit down on my progress. Thanks to all you and your staff


StarStarStarStarStar They are always professional, friendly and supp... —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

They are always professional, friendly and supportive. Wonderful people!


StarStarStarStarStar A+ Office visit, Sale of Frames not so much —    (Patient since Wed Nov 16 00:00:00 MST 2016)

The office visit check up was great, however the actual purchasing of the glasses was a disappointment. I would rate everything else a A+, I really understood my issues when I left. However, purchasing the glasses from your sales department, had actually stopped in my tracks. As I have never purchased a pair of prescription glass's in my life. There was no explanation of costs when looking at frames and when the bill was handed to me, I did not understand all the charges. The estimate did not show the insurance and special discount towards the frame. All that was said, is "this is your half". This actually made look go ask my friends and look on line for other alternatives. I will be purchasing my first of glasses from your office, however, retaining my business might be based on future costs.


StarStarNo StarNo StarNo Star . —    (Patient since Wed Nov 16 00:00:00 MST 2016)

Pleasant experience...Everyone was helpful and friendly.


StarStarStarStarStar ...with the end in view.... —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

Dr Bearden is patient, thurough, thoughtful, articulate, and relates well. He listens well, understanding the individual needs of his patients. He stays in touch with where we started, where we are, and where we, as a team, want to end up.


StarStarStarStarStar  —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

As always my interaction at Optometric Physicians Northwest was exceptionally good. All issues with my eye health were carefully and completely explained. For the areas that needed action I whe staffas given alternatives and clear instructions. My thanks to all members of the staff.


StarStarStarStarStar Both my husband and I are always more than plea... —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Both my husband and I are always more than pleased with your practice and with the attention to detail we receive at every visit. We are totally confident in your services and in your recommendations, and appreciate how well we see thanks to your skill!


StarStarStarStarStar Very friendly and knowledgeable and take to the... —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Very friendly and knowledgeable and take to the to explain things so you understand.


StarStarStarStarStar Very prompt and courteous .  —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

Very prompt and courteous .


StarStarStarStarStar A return visit to submit to an eye examination,... —    (Patient since Thu Oct 20 00:00:00 MDT 2016)

A return visit to submit to an eye examination, and purchase new eyeglasses. Approximately three years have past since my last procedure, and this visit was hospitable, professional and concluded in an acceptable time frame. I appreciate the assistance of all persons concerned.....


StarStarStarStarStar Great group of eye doctors —    (Patient since Thu Oct 20 00:00:00 MDT 2016)

I usually see Dr. Brad. He is very thorough and explains everything to me. Everyone is courteous and nice.


StarStarStarStarStar Great reception and service. I always enjoy my... —    (Patient since Tue Oct 18 00:00:00 MDT 2016)

Great reception and service. I always enjoy my visit with Dr. Bearden and his colleagues.


StarStarStarStarStar NW eye clinic is top notch. Entire staff are help... —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

NW eye clinic is top notch. Entire staff are helpful, listen to understand and assist (not to respond). As a patient I feel like an individual and not part of a herd. Thank you for that.


StarStarStarStarStar I've been a patient here since I was a teenager a... —    (Patient since Mon Oct 10 00:00:00 MDT 2016)

I've been a patient here since I was a teenager and now I'm taking my kids here as well! I'm so thrilled with the level of care and attention they put so much effort into. Thank you all so much!!!!


StarStarStarStarStar Enjoy coming to your office and always extre... —    (Patient since Fri Oct 07 00:00:00 MDT 2016)

Enjoy coming to your office and always extremely pleased with the care given.


StarStarStarStarStar I Would Confidently Recommend  —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

I am well satisfied with my care at Optomeric Physicians Northwest. Caring and thorough,with friendliness and warmth.


StarStarStarStarStar  —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

Excellent Optometrists! Two of our daughters recommended (OPN) as they have been patients there for several years.


StarStarStarStarStar  —    (Patient since Mon Oct 03 00:00:00 MDT 2016)

I left feeling quite comfortable about the examination and am looking forward to having new glasses. The 10 day wait for glasses does seem a little extreme.


StarStarStarStarStar Love everything about this practice. ... —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

Love everything about this practice.


StarStarStarStarStar  —    (Patient since Thu Sep 29 00:00:00 MDT 2016)

I was very impressed by my first visit, and look forward to my follow up visit, or visits.


StarStarStarStarStar Highly Recommend  —    (Patient since Tue Sep 27 00:00:00 MDT 2016)

I had a great time at my appointment. I felt welcomed and very well taken care of . Had great conversations with the staff, whom were thorough and nice throughout my time there. Dr. Bearden was very friendly and was exactly the Optometrist I was looking for!


StarStarStarStarStar I had a very good visit. At the office with every... —    (Patient since Tue Sep 27 00:00:00 MDT 2016)

I had a very good visit. At the office with everyone , very happy with this doctor


StarStarStarStarStar Everything first class ,everything and everyone .... —    (Patient since Fri Sep 16 00:00:00 MDT 2016)

Everything first class ,everything and everyone .


StarStarStarStarStar Great as usual! Keep up the good work!... —    (Patient since Thu Sep 15 00:00:00 MDT 2016)

Great as usual! Keep up the good work!


StarStarStarStarStar Dr. Bearden is very professional and personable. ... —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

Dr. Bearden is very professional and personable. They will take great care of your needs and offer excellent consultation.


StarStarStarStarStar Definitely a 5-star practice.. —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

We rate your practice 5 stars. You always make your patients your priority, and you take the time to explain the situation. Yours is a busy practice but you always take time to inform your patients. People skills are SO important to every practice, and your experience and knowledge are first-rate.


StarStarStarStarStar As always your office provides the most knowl... —    (Patient since Thu Sep 08 00:00:00 MDT 2016)

As always your office provides the most knowledgeable and compassionate care.


StarStarStarStarStar Love this eye care establishment. Dr Bastion i... —    (Patient since Thu Sep 08 00:00:00 MDT 2016)

Love this eye care establishment.! Dr Bastion is one of the most compassionate medical professionals that I have met. I always have a positive experience at this establishment and that is saying a lot as I generally dislike having my eyes checked. 5 big stars!


StarStarStarStarStar Great service and great people.... —    (Patient since Thu Aug 25 00:00:00 MDT 2016)

Great service and great people.


StarStarStarStarStar So far so good. This was my first visit. The eye ... —    (Patient since Wed Aug 24 00:00:00 MDT 2016)

So far so good. This was my first visit. I have lived in Bellingham for over two years and I was reluctant to leave my eye doctor in Mount Vernon. The eye appointment was very thorough. The staff was very knowledgeable and friendly. I plan to keep Dr. Amy Bearden as my eye doctor while in Bellingham. I have somewhat problematic eyes, and Amy and Laura helped me troubleshoot what a good course of action would be. I feel like I have solutions where I didn't before.


StarStarStarStarStar  —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

As has always been the case the care that I received during my recent visit was thorough and I left very satisfied with my experience.


StarStarStarStarStar This place is marvelous! I had the wrong prescrip... —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

This place is marvelous! I had the wrong prescription from another doctor for the last year, and Dr. Amy was incredible at making sure I got the right prescription here. She was thorough, extremely informative and really took my concerns to heart. Definitely coming back for any other eye needs I have in the future.


StarStarStarStarStar Great folks. Great service.... —    (Patient since Thu Oct 27 00:00:00 MDT 2016)

Great folks. Great service.


StarStarStarStarStar This place is marvelous! I had the wrong prescrip... —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

This place is marvelous! I had the wrong prescription from another doctor for the last year, and Dr. Amy was incredible at making sure I got the right prescription here. She was thorough, extremely informative and really took my concerns to heart. Definitely coming back for any other eye needs I have in the future.


StarStarStarStarStar Reliable, professional, personal eye care. —    (Patient since Tue Nov 22 00:00:00 MST 2016)

Reliable, professional, personal eye care. I really appreciate Dr. Brad Bearden's expertise and how he keeps up on the research. I have a number of different eye conditions, and the advice he gives is always respectful, thoughtful, and articulate. He always remembers what happened at the last visit, and follows up. As a result, my vision (with glasses!) is good, and I'm confident that whatever eye health issues arise, I'll get excellent treatment and advice at Optometric Physicians Northwest.


StarStarStarStarStar Nice place to do business, Everyone is very plea... —    (Patient since Wed Nov 16 00:00:00 MST 2016)

Nice place to do business, Everyone is very pleasant and competent.


StarStarStarStarStar the staff is always so helpful. they bent over backward to get me to my yoga class on time. (No ... —    (Patient since Mon Aug 14 00:00:00 MDT 2017)

the staff is always so helpful. they bent over backward to get me to my yoga class on time. (No pun intended)


StarStarStarStarStar It can be hard to find a good quality Doc who acc... —    (Patient since Tue Feb 28 00:00:00 MST 2017)

It can be hard to find a good quality Doc who accepts my state insurance, its even harder to find one who treats me just as well as a cash paying customer. I feel blessed to have this level of quality care and I always walk away feeling cared about.


StarStarStarStarNo Star I've been going to this office for years and have been really happy. It's the only place I've been... —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

I've been going to this office for years and have been really happy. It's the only place I've been that could get my prescription correct with a heavy astigmatism. I know have Sjogrens Syndrome (auto-immune disease) and am happy to have an optometrist who understands the medical portion enough that I'm in good hands. My children and husband both come here as well.


StarStarStarStarStar Excellent experience, as always.  —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Excellent experience, as always. Dr. Brad properly diagnosed my dry eye syndrome and is going to take steps to correct it.


StarStarStarStarStar Dr. Brad Beardon —    (Patient since Mon Aug 29 00:00:00 MDT 2016)

In my opinion Dr. Brad Beardon is excellent at his job and his staff compliments him nicely. He is a genuinely nice person and is very concerned about my health. I feel that I am well taken care the get the best of care.


StarStarStarStarStar the staff is always so helpful. they bent over backward to get me to my yoga class on time. (No ... —    (Patient since Mon Aug 14 00:00:00 MDT 2017)

the staff is always so helpful. they bent over backward to get me to my yoga class on time. (No pun intended)


StarStarStarStarStar Review of my Cataract surgery the day before.... —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

Review of my Cataract surgery the day before.


StarNo StarNo StarNo StarNo Star  —    (Patient since Tue Dec 12 00:00:00 MST 2017)

I scheduled my daughters appointment at the same time as my sons. My son was taken back for his exam at 1:00. They forgot my daughter in the lobby. She didn't go back until 2. I called reception and they told me that someone changed the appointment times. I never received a call about the change. My daughter was very upset, she had plans and they had to be rescheduled due to this.


StarStarStarStarStar Amazing staff!!! —    (Patient since Thu Nov 03 00:00:00 MDT 2016)

Very friendly staff. I had my 5 month little girl with me. They were very helpful with keeping her entertained while I was getting my eyes checked.


StarStarStarStarStar Most thorough eye exam I have had. Excellent staff great customer service. Dr great at  —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

Most thorough eye exam I have had. Excellent staff great customer service. Dr great at explaining things to patient.


StarStarStarStarStar Multiple Options —    (Patient since Tue Jan 16 00:00:00 MST 2018)

Dr. Bearden worked up three different prescriptions for me for the different vision needs I have. Art work, welding, driving and computer work all covered. Excellent.


StarStarStarStarStar A facility of welcome, and concerned care. —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

I feel I get excellent care, and the staff is friendly and welcoming. Dr. Bastian guides one through good eye care, and follows up on 'other' referred care. In my case, cataract surgery.


StarStarStarStarStar Abigail Sefzik, patient of VT Jennifer Sefzik, mother... —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

Abigail Sefzik, patient Jennifer Sefzik, mother


StarStarStarStarStar Professional, thorough and knowledgable.... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Professional, thorough and knowledgable.


StarStarStarStarNo Star  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Appreciate the opportunity to avoid the cost associated with being seen by the full staff.


StarStarStarStarStar Thanks for fitting me in last minute. ... —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

Thanks for fitting me in last minute.


StarStarStarStarStar  —    (Patient since Thu Sep 15 00:00:00 MDT 2016)

I personally love coming to see you and all the staff. They are very friendly and are truly interested in my life. Thank you for everything you do.


StarStarStarStarStar  —    (Patient since Wed Jun 21 00:00:00 MDT 2017)

Good staff. Pleasant atmosphere. Just took longer than I was expecting. I have Stage IV cancer and have been on chemo for 5 yrs., that plus advancing age makes for trouble understanding things. Staff was patient with me.


StarStarStarStarStar Happy to have online access... —    (Patient since Tue Aug 23 00:00:00 MDT 2016)

Happy to have online access


StarStarStarStarStar Great place for Young Children —    (Patient since Mon Jun 26 00:00:00 MDT 2017)

This is a great office to take you young child for eye exams and eye care. They take great care in giving a comprehensive exam and are wonderful with small children. My daughter's first visit was when she was 18 months old and her most recent visit at 2.5 years old. My daughter enjoyed the visit immensely. After the exam, they take time to explain and answer any questions you might have.


StarStarStarStarStar Caring, professional eye care —    (Patient since Wed Jun 21 00:00:00 MDT 2017)

I appreciate the level of detail that each member of the team offers. Dr. Bastien is a thoughtful and engaged doctor who listens to my opinions and concerns.


StarStarStarStarStar I consistently receive great help from the staff at each appointment. ... —    (Patient since Wed Sep 21 00:00:00 MDT 2016)

I consistently receive great help from the staff at each appointment.


StarStarStarStarStar just a comment. —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

Just a note the appt. Tuesday left me with a day an a half of sneezing, runny nose and eyes then everything was ok again. Don't know what it was?? Otherwise all good.


StarStarStarStarStar  —    (Patient since Tue Dec 13 00:00:00 MST 2016)

Brad is always very thorough and professional. I appreciate his attention to every detail. It is obvious that he enjoys what he does, which is important to me.


StarStarStarStarStar Excellent Visit ! —    (Patient since Fri Oct 07 00:00:00 MDT 2016)

From the first greeting in the reception area to the good bye by the assistant it was an excellent visit. Everything being done was explained and no problems in any way. Thank you


StarStarStarStarStar I have been fully satisfied with this and previous visits. Have found all employees friendly and k... —    (Patient since Mon Sep 26 00:00:00 MDT 2016)

I have been fully satisfied with this and previous visits. Have found all employees friendly and knowledgeable.


StarStarStarStarStar Well taken care of, timely and friendly.... —    (Patient since Wed Mar 01 00:00:00 MST 2017)

Well taken care of, timely and friendly.


StarStarStarStarStar My kids had a great first eye exam experience at optometric physicians nw! The staff was friendly... —    (Patient since Sat Jan 01 00:00:00 MST 1)

My kids had a great first eye exam experience at optometric physicians nw! The staff was friendly and helpful and Dr. Amy was kind and gentle with my 4 and 6 year old boys! No one likes to have their eyes dialated, but they made it as painless as possible. Thank you!


StarStarStarStarStar As always excellent care provided. Their staff is amazingly client focused. It is like getting ... —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

As always excellent care provided. Their staff is amazingly client focused. It is like getting together with friends. Oh yes and did I forget to mention The Dr. are just as great. Almost look forward to my appoints


StarStarStarStarNo Star When checking in, there was a scary moment when my VA authorization number couldn't be found, but ... —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

When checking in, there was a scary moment when my VA authorization number couldn't be found, but the receptionist made it work! Technicians, exam, equipment, doctor's professionalism and ability to relate, all contributed to a 4 star + rating.They are the Best! Why not a 5 star rating? Nobody's perfect. Past billing difficulties and stress over the doctor/insurance company relationship caused me to withhold that coveted 5.


StarStarStarStarStar Great Personalized Care —    (Patient since Wed Aug 24 00:00:00 MDT 2016)

I have had great care from both Dr. Beardens! I appreciate that both doctors support my use of alternative medicine to augment the allopathic recommendations to address my dry-eyes. Thanks to both of you!


StarStarStarStarStar Happy patient. —    (Patient since Mon Aug 29 00:00:00 MDT 2016)

Always good feelings at your office. I have no complaints. Oh, gotta tell you I always recommend your office to all friends who need eye care and glasses for whatever reason. Sure am happy with the recommendation I got from Sears....many years ago.


StarStarStarStarStar Thanks for helping get my eyes back to feeling normal.... —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

Thanks for helping get my eyes back to feeling normal.


StarStarStarStarStar Dr Bearden, as usual, was very professional and always great to talk to. Service done well and he... —    (Patient since Mon Dec 19 00:00:00 MST 2016)

Dr Bearden, as usual, was very professional and always great to talk to. Service done well and he explained what he was doing.


StarStarStarStarStar Dr Bearden, as usual, was very professional and always great to talk to. Service done well and he... —    (Patient since Mon Dec 19 00:00:00 MST 2016)

Dr Bearden, as usual, was very professional and always great to talk to. Service done well and he explained what he was doing.


StarStarStarStarStar  —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

Very well organized, friendly and quality attention to the patient


StarStarStarStarStar Excellent all around. From the front desk to Dr. Bearden, top notch all the way. I found the staff... —    (Patient since Thu Apr 27 00:00:00 MDT 2017)

Excellent all around. From the front desk to Dr. Bearden, top notch all the way. I found the staff friendly and helpful. The assistant that took all my tests and info was really great. Dr. Bearden was very knowledgeable and spent and great deal of time with me and seemed genuinely concerned about my issues.


StarStarStarStarNo Star  —    (Patient since Thu Sep 22 00:00:00 MDT 2016)

didn't have to wait once I arrived for appt. courteous staff


StarStarStarStarStar It works Well and I was helped nicely... —    (Patient since Mon May 15 00:00:00 MDT 2017)

It works Well and I was helped nicely


StarStarStarStarStar Just the time it takes to get an appt.... —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

Just the time it takes to get an appt.


StarStarStarStarStar As always, my visit went very well! I thank Brad Bearden for his continuing care!  —    (Patient since Mon Nov 07 00:00:00 MST 2016)

As always, my visit went very well! I thank Brad Bearden for his continuing care! I always feel good about my visit when I leave. His staff is very caring and attentive!


StarStarStarStarStar Great practice. Kind, proffessional and attentive to patients needs. ... —    (Patient since Tue Oct 18 00:00:00 MDT 2016)

Great practice. Kind, proffessional and attentive to patients needs.


StarNo StarNo StarNo StarNo Star I am extremely disappointed with my experience over the past year with your organization. Working... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I am extremely disappointed with my experience over the past year with your organization. Working from present to past, I called Thursday a number of times before noon to express discomfort and concern over the tear duct plugs I received from Dr. Bearden on the previous Monday. I didn't receive a return call until Friday. I returned the call within an hour and again could not get through so left a message. No one returned my call and it is now the weekend. I am now left with the discomfort and infection in my eye for the weekend. Other situations that occurred before this include receiving a phone call from the office that my contacts are in and to please come and get them. I came to the office to find that only one box for one eye had come in. The following day I received a request that the second box had come in and could I return that same afternoon. When I saw Dr Bearden at my scheduled appt. time a few weeks later, no contacts were there and had to be re-ordered.


StarStarStarStarStar The Best Eye Care in Whatcom County! —    (Patient since Thu Aug 18 00:00:00 MDT 2016)

I have been with your firm for many years. You have served my family well and I have the utmost trust in your services. I am very appy to have such good care for my eye needs! Thank You OPNW! Jan


StarStarStarStarStar Well done! —    (Patient since Mon Jan 23 00:00:00 MST 2017)

My eyes feel better than they have in a very long time. Thank you!


StarStarStarStarStar Understandable Eye Care —    (Patient since Tue Sep 06 00:00:00 MDT 2016)

I received complete explanations of every detail of my concerns, including fresh images of the insides of my eyes. The eyes have it!


StarStarStarStarStar Totally Pleased! —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

Always polite, professional, and efficient. They obviously care about their patients' well being.


StarStarStarStarStar  —    (Patient since Fri Oct 21 00:00:00 MDT 2016)

I always feel like I am getting the best eye care service. Doctors & staff nice & friendly. Very knowledgeable.


StarStarStarStarStar Professional, caring, thorough —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Always polite and welcoming staff -- conscientious, careful, thorough, and willing to explain any and all procedures. The exams are thorough and comprehensive, and everyone in the office is experienced, helpful and dedicated to quality vision care. We are proud to have OPNW in Bellingham!


StarStarStarStarStar Dr. Bastian is amazing!  —    (Patient since Mon May 22 00:00:00 MDT 2017)

I have seen about at least six different optometrists in different areas that I've lived and have always had issues with my contacts making my eyes feel irritated and itchy. Dr. Bastian found things that nobody else had noticed. By looking at my eyes and surrounding tissue, he was able to diagnose an allergy to the materials I had been using in the past. I was impressed with the time he took with me, rather than trying to get me in and out with new contacts/glasses. My lenses are so comfortable now that I can't even tell I have them in! My vision is more clear too! I'm so impressed. I've already recommended several of my friends and family members.


StarStarStarStarStar This is probably the best experience I have had in a medical office. I highly recommend them.... —    (Patient since Tue Sep 20 00:00:00 MDT 2016)

This is probably the best experience I have had in a medical office. I highly recommend them.


StarStarStarStarNo Star I like the way Dr. Bearden explains things —    (Patient since Sat Jan 01 00:00:00 MST 1)

I like the way Dr. Bearden explains things. I did have a problem with feeling light headed and couldn't drive home for a couple hours. My daughter picked me up.


StarStarStarStarStar Great group of employees. Very professional and friendly. Thanks so much! —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

Great group of employees. Very professional and friendly. Thanks so much!


StarStarStarStarStar fully satisfied.good communication. personable . —    (Patient since Thu Apr 06 00:00:00 MDT 2017)

fully satisfied. good communication. personable .


StarStarStarStarStar I was treated with respect & the staff are very professional & have knowledge that made me feel... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was treated with respect & the staff are very professional & have knowledge that made me feel like I can trust their prescribed evaluation that resulted from my vision exam. I would highly recommend people to this business.


StarStarStarStarStar No changes are necessary in my opinion. —    (Patient since Wed Mar 29 00:00:00 MDT 2017)

No changes are necessary in my opinion.


StarStarStarStarStar Everything went smoothly! —    (Patient since Fri Oct 07 00:00:00 MDT 2016)

Everything went smoothly!


StarStarStarStarStar Everyone was so wonderful, I really appreciate it. Thank you so much. I'm so glad I found you!  —    (Patient since Wed Dec 28 00:00:00 MST 2016)

Everyone was so wonderful, I really appreciate it. Thank you so much. I'm so glad I found you!


StarStarStarStarStar I am very satisfied. Dr. Bastian is a very through and caring person —    (Patient since Wed Sep 07 00:00:00 MDT 2016)

I am very satisfied. Dr. Bastian is a very through and caring person. He and Britney make a great team.


StarStarStarStarStar I came in without an appointment and  —    (Patient since Mon Aug 21 00:00:00 MDT 2017)

I came in to discuss my new glasses and how they are not working well for me. April recommended I get re-checked and Dr. Bastian made time to help me. I am exceedingly pleased with the attention, service, and solutions that resulted from my visit. Thank you!


StarStarStarStarStar They explained every thing very well. —    (Patient since Tue Nov 01 00:00:00 MDT 2016)

They explained every thing very well.


StarStarStarStarStar All Good! Tell Dr.Bastian I said congrats to BYU. —    (Patient since Fri Mar 24 00:00:00 MDT 2017)

All Good! Tell Dr.Bastian I said congrats to BYU.


StarStarStarStarStar The best customer service! —    (Patient since Mon Apr 17 00:00:00 MDT 2017)

We absolutely love the staff😊They are awesome!


StarStarStarStarStar I like everything as it is and I do politely complain if the services are not up to par! —    (Patient since Tue Aug 23 00:00:00 MDT 2016)

I like everything as it is and I do politely complain if the services are not up to par!


StarStarStarStarStar Thorough Care — 

Dr.Brad and his Team were very Professional and all-inclusive in their care for me. Their teaching was clear as was their care-plan for my vision. I am pleased with my visit.


StarStarStarStarStar Everything was good, nothing needs to change —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everything was good, nothing needs to change


StarStarStarStarStar I get excellent care and feel listened to. Thank you! —    (Patient since Mon Feb 06 00:00:00 MST 2017)

I get excellent care and feel listened to. Thank you!


StarStarStarStarStar From the time I got checked into the exam room, until the time I was seen by the doctor, was 20-25... —    (Patient since Sat Jan 01 00:00:00 MST 1)

From the time I got checked into the exam room, until the time I was seen by the doctor, was 20-25 minutes. They could improve on that wait time. However all Doctor's offices are that way.


StarStarStarStarStar I am always very informed and appreciate it very much, —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

I am always very informed and appreciate it very much,


StarStarStarStarStar Please consider a fragrance-free policy for your staff —    (Patient since Sat Jan 01 00:00:00 MST 1)

Please consider a fragrance-free policy for your staff. Many people like myself have allergies and chemical sensitivities to the trace amounts of toxic chemicals included in artificial fragrances. Many doctors and hospitals post fragrance-free signs. At your office, I find it uncomfortable to get through the check-in process due to the scents being used by staff. After that, I wait outside. Fortunately the fragrance doesn't seem to waft into the treatment rooms. Thanks for considering this request. I would like to add that I was very pleased with the time the doctor took to explain things to me on this visit. He was less rushed than in the past.


StarStarStarStarStar The assistants are great, knowledgeable and good humored. No question goes unanswered.  —    (Patient since Tue Sep 06 00:00:00 MDT 2016)

The assistants are great, knowledgeable and good humored. No question goes unanswered.


StarStarStarStarStar The appointment went really well. The tech was very knowledgeable and very patient —    (Patient since Tue Nov 01 00:00:00 MDT 2016)

The appointment went really well. The tech was very knowledgeable and very patient. That's what I like most about your office it's always very comfortable


StarStarStarStarStar Do not change a thing and keep up the good work. —    (Patient since Tue Aug 23 00:00:00 MDT 2016)

Do not change a thing and keep up the good work.I was totally impressed with the care, the entire staff, the team work, the facility and the results. Thank You


StarStarStarStarStar The chairs in the waiting area tend to be rather uncomfortable after awhile, but it may be that... —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

The chairs in the waiting area tend to be rather uncomfortable after awhile, but it may be that it's just my bad back.


StarStarStarStarStar I have been so impressed with every aspect of my experience —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have been so impressed with every aspect of my experience. The women at the front desk are amazing, kind and sweet. Monica and Alyssa were just so personable yet professional. The doctor's standards are clearly seen in the staff that is hired. I feel like I am getting excellent care whenever I visit.


StarStarStarStarStar Abigail comes for VT and meets with Christine Mellroth who is excellent at what she does —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

Abigail comes for VT and meets with Christine Mellroth who is excellent at what she does. We are thankful for her care and her professionalism.


StarStarStarStarStar Visit —    (Patient since Sat Jan 01 00:00:00 MST 1)

It was a very enjoyable expierence for me. They were very through w/ me. I was very satisfied when I left.


StarStarStarStarStar Excellent and I refer friends. —    (Patient since Tue Sep 20 00:00:00 MDT 2016)

Excellent and I refer friends.


StarStarStarStarStar Everyone is always very professional but also provide a friendly atmosphere. —    (Patient since Fri Sep 09 00:00:00 MDT 2016)

Everyone is always very professional but also provide a friendly atmosphere.


StarStarStarStarStar I liked your MRI equipment for eyes, coffee. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I liked your MRI equipment for eyes, coffee.


StarStarStarStarStar Dr. Bastian  —    (Patient since Thu Dec 22 00:00:00 MST 2016)

Dr. Bastian and his tech/assistant provide excellent and thorough care. As always, I was treated promptly, obtaining a same day appt. fir an eye infection. You could not ask for more.


StarStarStarStarNo Star I still really feel that the doctor proscribes tests that are unnecessary and would not proscribe... —    (Patient since Tue Dec 20 00:00:00 MST 2016)

I still really feel that the doctor proscribes tests that are unnecessary and would not proscribe if he didn't have the equipment. Several friends who are also patients I've spoken to have shared similar feelins.


StarStarStarStarStar Do I get a prize for a referral? —    (Patient since Tue Nov 01 00:00:00 MDT 2016)

Do I get a prize for a referal?


StarStarStarStarStar Things were great. Very professional —    (Patient since Wed Aug 30 00:00:00 MDT 2017)

Things were great. Very professional


StarStarStarStarStar I appreciate the fine you provide,thanks. Mary. —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

I appreciate the fine you provide,thanks. Mary.


StarStarStarStarStar It's good they way it is. —    (Patient since Wed Sep 07 00:00:00 MDT 2016)

It's good they way it is.


StarStarStarStarStar A pleasant experience —    (Patient since Tue Sep 27 00:00:00 MDT 2016)

Staff at the front desk are pleasant and make on feel welcome. Their demeanor is timely and professional. Technicians and those who work with the optometrists are well trained, patient, good listeners and professional. They put one at ease and one feels confident of their ability. The doctors themselves are patient and sympathetic. Thank you all - see you next time :)


StarStarStarStarStar I get anxious about eye exams- silly, I know, but can't help it —    (Patient since Thu Sep 08 00:00:00 MDT 2016)

I get anxious about eye exams- silly, I know, but can't help it. Brittney really helped put me at ease and even brought me a cup of coffee while I waited for my eyes to dilate. Dr. Bastion also has a very calm presence which helps put me at ease.


StarStarStarStarStar I was suoppose to start steroid eye drops, did not get a prescription, tried 2 different phone... —    (Patient since Mon Sep 19 00:00:00 MDT 2016)

I was suoppose to start steroid eye drops, did not get a prescription, tried 2 different phone messages yesterday, no reply, so I still don't have eye drops for my trip coming up. Phone system was not good.


StarStarStarStarStar Friendly, competent staf and doctors! Thanks! —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Friendly, competent staf and doctors! Thanks!


StarStarStarStarStar Very much appreciate Brittany's thoroughness and thoughtfulness. Dr —    (Patient since Tue Jan 10 00:00:00 MST 2017)

Very much appreciate Brittany's thoroughness and thoughtfulness. Dr. Bastian is skilled and compassionate. Office staff are caring and efficient. Appreciate you all so much.


StarStarStarStarStar I appreciate the thoroughness shown during my visits.  —    (Patient since Mon Oct 03 00:00:00 MDT 2016)

I appreciate the thoroughness shown during my visits.


StarStarStarStarStar Everything was great, better than one could expect. It was comprehensive and informative —    (Patient since Wed Sep 21 00:00:00 MDT 2016)

Everything was great, better than one could expect. It was comprehensive and informative. Although, I have left there not knowing if I was suppose to set up any appointments for more testing? That could be my fault, and I will be calling your office to followup.


StarStarStarStarStar As always I was given great attention. —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

As always I was given great attention.


StarStarStarStarStar Terry was greeted by Dr. Bastian and Dr. Brad Bearden —    (Patient since Wed Dec 07 00:00:00 MST 2016)

Terry was greeted by Dr. Bastian and Dr. Brad Bearden. The doctor worked very well with Terry so she will understand her process. She was happy with her visit.


StarStarStarStarStar All is good. Dr Bastian and I mostly agree on our sports preferences !  —    (Patient since Fri Mar 24 00:00:00 MDT 2017)

All is good. Dr Bastian and I mostly agree on our sports preferences !


StarStarStarStarStar Like Having Coffe with Friends  —    (Patient since Mon Oct 30 00:00:00 MDT 2017)

The check in was professional and quick, the greeting by the concierge (team) was welcoming, with a touch of the family doctor feeling, prep prior to seeing the Brad, was done not by check list but a simple conversation. Well done! Finally as always, examination by Brad Spot On.


StarStarStarStarStar I have received great service from everyone on your staff. Thank you! —    (Patient since Wed Oct 26 00:00:00 MDT 2016)

I have received great service from everyone on your staff. Thank you!


StarStarStarStarStar Favorite doctor experience ever. Dr. Bastan  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Favorite doctor experience ever. Dr. Bastan is a gem.


StarStarStarStarStar Your office is always efficient, friendly, and thorough. —    (Patient since Wed Sep 28 00:00:00 MDT 2016)

Your office is always efficient, friendly, and thorough.


StarStarStarStarStar  —    (Patient since Tue Nov 08 00:00:00 MST 2016)

5 Stars! Great customer service. Employees give off good vibes and appear to be happy in their roles. Dr. Brad reassuring and explains things so I can understand.


StarStarStarStarStar Everyone was great! I'm definitely going back!  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone was great! I'm definitely going back!


StarStarStarStarStar My visit was great very professional as usual I really like Dr Bastian —    (Patient since Fri Feb 24 00:00:00 MST 2017)

My visit was great very professional as usual I really like Dr Bastian. I would like to thank Brittny for taking such good care of me at my apthank you all again. Bob Smith


StarStarStarStarStar Excellent all around as usual —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

Excellent all around as usual. Would get more supplements there but price seems awfully high (fish oil, etc).


StarStarStarStarStar It's always a nice visit. Everyone is professional , very kind, and caring. —    (Patient since Tue Aug 29 00:00:00 MDT 2017)

It's always a nice visit. Everyone is professional , very kind, and caring.


StarStarStarStarStar Excellent services. —    (Patient since Mon Jan 30 00:00:00 MST 2017)

Optometric Physicians Northwest does a fantastic job. In fact I just recommended their services to a colleague just today.


StarStarStarStarNo Star Keep up the great hospitality and work... —    (Patient since Thu Nov 03 00:00:00 MDT 2016)

Keep up the great hospitality and work...


StarStarStarStarStar We are pleased to be in your care - especially with Gordon's eye problems. —    (Patient since Tue Oct 25 00:00:00 MDT 2016)

We are pleased to be in your care - especially with Gordon's eye problems.


StarStarStarStarNo Star I appreciate the thorough answering of my questions and discussion of the data and findings from... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I appreciate the thorough answering of my questions and discussion of the data and findings from my VFT and OCT done almost one year ago. Both Dr. Brad Bearden and Brittany (sp?) were very attentive to my questions and showed genuine interest. I thank you for "toning down the hard sell". I came very close to finding another provider two years ago, following what appeared to be an orchestrated business campaign to increase revenue per customer. I'm glad that you didn't push the fish oil, which you marked up over 200% from the price in retail stores. You lost my wife as a customer when that happened and will not get her back. Supplements may be profitable, but I don't expect to have them pushed at large markups during an exam. Personally, I do plan to return to your office for eye exams, for the two reasons mentioned above. It would be a good move to remove the rack of fish oil and the waiting room bible if you are asking for things you could do to improve the experience.


Reply

Hi Mark, We appreciate your feedback! We'd like to comment on the fish oil: We are not a huge company so do not receive the same discounts from the supplier as other large companies do, therefore our cost may be higher than other retailers. We don't even mark the price 50% higher than our cost. Most of our patients love the convenience of having it right there to buy. Once again thank you for your valuable feedback.

StarStarStarStarStar Great place —    (Patient since Tue Sep 13 00:00:00 MDT 2016)

My son loves to come visit you guys


StarStarStarStarStar always great —    (Patient since Wed Jan 25 00:00:00 MST 2017)

Thank you for your patience with my boy and care of my families vision.


StarStarStarStarStar  —    (Patient since Wed Aug 30 00:00:00 MDT 2017)

Excellent service as always, thank you!


StarStarStarStarStar Top Quality Service & Care —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Personal, concerned care of the highest order. The doctors and staff take time to answer questions and make sure the patient understands what is needed and why.


StarStarStarStarStar Smooth, efficient, caring service. —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

Smooth, efficient, caring service.


StarStarStarStarStar A wonderful improvement from the last visit! It felt more personal and relatable during this visit —    (Patient since Thu Jan 12 00:00:00 MST 2017)

A wonderful improvement from the last visit! It felt more personal and relatable during this visit. I had gotten the feeling past visits were trending towards more impersonal and really sales driven however this visit didn't have that same feeling and my input and opinions about my body and eye health mattered and were taken into account.


StarStarStarStarStar Staff was great. Dr Brad Bearden is terrific. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Staff was great. Dr Brad Bearden is terrific.


StarStarStarStarStar First vision therapy appt and it went great! —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

First vision therapy appt and it went great!


StarStarStarStarStar We were very happy with our service and are excited to continue Henry's therapy. —    (Patient since Sat Jan 01 00:00:00 MST 1)

We were very happy with our service and are excited to continue Henry's therapy.


StarStarStarStarStar survey —    (Patient since Fri Oct 21 00:00:00 MDT 2016)

I am very pleased with this office & staff. I will say 4 stars even though I was not seen at my appointed time.


StarStarStarStarStar Super visit and very happy with overall patient care. —    (Patient since Mon Apr 17 00:00:00 MDT 2017)

My visit and my eye problems are very complicated but Dr. Bastian put my concerns at ease.


StarStarStarStarStar Dr. Bastian and his staff were very conscientious during follow-up visits. —    (Patient since Wed Oct 26 00:00:00 MDT 2016)

Dr. Bastian and his staff were very conscientious during follow-up visits.


StarStarStarStarStar Review of Dr. Brad & not Dr. Amy as listed above. —    (Patient since Thu Sep 08 00:00:00 MDT 2016)

As always, extremely competent, friendly, informative visit where the patient does feel valued.


StarStarStarStarStar The Dr's and the Staff are great, but it took me three days to get a live person on the phone... —    (Patient since Wed Aug 24 00:00:00 MDT 2016)

The Dr's and the Staff are great, but it took me three days to get a live person on the phone calling 3-4 times each of those days. I also put in an online request for an appointment and no one ever called me. I had decided I was only going to try to call one more time, luckily someone answered that time... Otherwise I was going to go somewhere else. My wife also tried to make an appointment and gave up so she went to a different Dr's office that answered the first time she called. So, perhaps more staff are needed to answer phones. But, the existing staff and the Dr's are wonderful! I plan to keep coming here as long as I can get ahold of people on the phone going forward and not just get voicemail.


StarStarStarStarStar Best Eye Doctor! —    (Patient since Tue Jun 20 00:00:00 MDT 2017)

I have been to a few eye doctors in the area but these guys are so nice and helpful! They know their stuff and are very thorough!


StarStarStarStarStar It is so much harder to see Dr.Beardon than it was 5 years ago. Now it takes an appt —    (Patient since Wed Apr 04 00:00:00 MDT 2018)

It is so much harder to see Dr.Beardon than it was 5 years ago. Now it takes an appt. made well in advance to see him personally. I am glad for the Beardon's success in business, but a little sad that some of the 'personal success' has made them less accessible to us.


StarStarStarStarStar I am Abigail's mom, but she absolutely LOVES Christine, her vision therapist —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

I am Abigail's mom, but she absolutely LOVES Christine, her vision therapist. It has been a difficult time, but with her genuine care, counsel, and professionalism, it has been a much less bumpy ride. Thank you! Jennifer Sefzik


StarStarStarStarStar  —    (Patient since Wed Sep 07 00:00:00 MDT 2016)

I feel that I'm treated with great caring. I feel that Dr Bastian really want to do everything possible to help me through a difficult time. I really feel cared about.


StarStarStarStarStar I love all of you guys. You are all so polite & you make my mood better. Thank you —    (Patient since Sat Jan 01 00:00:00 MST 1)

I love all of you guys. You are all so polite & you make my mood better. Thank you. Merry Christmas.


StarStarStarStarStar This was an emergency appointment. Thanks to all your staff as well ass Dr —    (Patient since Fri Oct 14 00:00:00 MDT 2016)

This was an emergency appointment. Thanks to all your staff as well ass Dr.Bastion for your prompt attention.


StarStarStarStarStar Thank You OPNW! —    (Patient since Thu Aug 18 00:00:00 MDT 2016)

You, Dr, Brad and staff, have served my family for the last 20 years, approximately. We have the utmost confidence in your diagnoses and treatment for all our eye problems. Thank You Very Much! Jan Polen


StarStarStarStarStar Nicole made me feel really good and April added two new bends to my frame and it feels... —    (Patient since Tue Sep 06 00:00:00 MDT 2016)

Nicole made me feel really good and April added two new bends to my frame and it feels AWESOME!!! Dr. Bastion properly beat on me... I'll work harder. You are all terrific!


StarStarStarStarStar Everyone was friendly and professional —    (Patient since Wed Jan 18 00:00:00 MST 2017)

Everyone was friendly and professional. I was specifically welcomed as a new patient both on the phone and in person.


StarStarStarStarStar I was extremely satisfied with the way I was treated by everyone. Thank you! —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was extremely satisfied with the way I was treated by everyone. Thank you!


StarStarStarStarStar Would appreciate info on any new AMD options —    (Patient since Mon Oct 03 00:00:00 MDT 2016)

Would appreciate info on any new AMD options


StarStarStarStarStar Fast, friendly, knowledgeable professionals —    (Patient since Mon Dec 19 00:00:00 MST 2016)

Couldn't have been better.


StarStarStarStarStar Love the friendliness and the excellent care —    (Patient since Fri Jul 21 00:00:00 MDT 2017)

Love the friendliness and the excellent care. I would like the scented pinecones in the waiting room to disappear as they could make me very sick for many months. Synthetic chemicals seem to be affecting my endocrine system which then prevents my blood pressure from being adequate for the oxygen my body needs.


StarStarStarStarStar Had an informative visit from the beginning to endThe testing was explained well —    (Patient since Wed Feb 01 00:00:00 MST 2017)

Had an informative visit from the beginning to end The testing was explained well. When I went into exam room had the BEST explanation of why I was there EVER!!!! Brad is always patient never feel rushed and the woman who cleaned my glasses always friendly. THANK YOU!


StarStarStarStarStar I usually have a great assistant to the doctor who brings me back, but this time the lady who... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I usually have a great assistant to the doctor who brings me back, but this time the lady who brought me back was fairly patronizing, acting more as though she was interacting with a 13 year old and not an adult. Other than that, the appointment was awesome as usual!


StarStarStarStarStar I was very pleased with the visit —    (Patient since Fri Jan 20 00:00:00 MST 2017)

I was very pleased with the visit. I feel like I'm in the best hands of my life with regard to my eye care. I really appreciate that.


StarStarStarStarStar At this time I have no suggestions to better my experience You and your staff have always made... —    (Patient since Thu Feb 23 00:00:00 MST 2017)

At this time I have no suggestions to better my experience You and your staff have always made the appointments easy and quick Thank you


StarStarStarStarStar I'd like the Chai latte in coffee selection - LOL - but everything important was great! —    (Patient since Tue Jan 03 00:00:00 MST 2017)

I'd like the Chai latte in coffee selection - LOL - but everything important was great!


StarStarStarStarStar Maybe more time spent fitting glasses properly, 3 times and still not correct —    (Patient since Tue Nov 15 00:00:00 MST 2016)

Maybe more time spent fitting glasses properly, 3 times and still not correct.will be back in to get adjusted properly.


StarStarNo StarNo StarNo Star Billing needs major improvement. I was charged $35 unnecessarily. —    (Patient since Tue Aug 30 00:00:00 MDT 2016)

Billing needs major improvement. I was charged $35.01 that had been paid by insurance and told to contact my insurance company to get them to pay the bill (that they already paid.) I was handed a posting receipt from billing after I paid at the counter that showed there was no payment due. Dr. Bearden checked with billing during my eye examination and was given incorrect information and told Medicare had not passed on the supplemental bill to my secondary insurance. Shandy confirmed later in the day that the "Line item posting was not up to date" on 11/25/2015 for payment posted on 7/2/1015. How many other people were billed because of a 4 month error on line item posting? Call me if you need documentation. Jay Paul 360-647-2871.


StarStarStarStarStar Very impressed. —    (Patient since Tue Sep 20 00:00:00 MDT 2016)

Seeing Dr. Bearden was so much better than my last visit to another Optomologist who was not very helpful.


StarStarStarStarStar The matter of touting the benefits of lutein bothered me —    (Patient since Wed Nov 16 00:00:00 MST 2016)

The matter of touting the benefits of lutein bothered me. The bottle of 90 pills I believe was way overpriced.($70)My wife has a catalogue offering basically the same amount for 1/10th the price.


StarStarStarStarStar Just a comment about one of the assistants, not Laura, i forget her name and i am pretty sure she... —    (Patient since Tue Nov 28 00:00:00 MST 2017)

Just a comment about one of the assistants, not Laura, i forget her name and i am pretty sure she did not introduce herself. She might have been having an off day, but she did not appear to have any insight to working with small children, or inclination to come down to their level. This would have been especially helpful because at this point my six year old's eyes were dilated and she was uncomfortable and bored from waiting around. It doesn't take much, just a few tricks and script lines, or a smile and some eye contact, or a sweet tone of voice, to make the experience more pleasant for everyone.


StarStarStarStarStar Pleasant staff and very informative of my condition and options, Great office!! —    (Patient since Mon Jan 16 00:00:00 MST 2017)

Pleasant staff and very informative of my condition and options, Great office!!


StarStarStarStarStar Great experience & being new to area the warmth & professionalism of all was greatly appreciated —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

Great experience & being new to area the warmth & professionalism of all was greatly appreciated


StarStarStarStarStar Great as usual. Keep up the —    (Patient since Thu Sep 15 00:00:00 MDT 2016)

Great as usual. Please keep up the awesome service!


StarStarStarStarStar I have noticed over the years that the staff at the front desk don't a knowledge you immediately... —    (Patient since Fri Mar 24 00:00:00 MDT 2017)

I have noticed over the years that the staff at the front desk don't a knowledge you immediately as they are talking to other staff behind the desk. Has happened almost every time I come. Even if they acknowledged your arrival by saying "hi, it will be just a minute". Feels so much friendlier.


StarStarStarStarStar I really love coming to Optometric Physicians! All of the staff are friendly, polite, courteous,... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I really love coming to Optometric Physicians! All of the staff are friendly, polite, courteous, and attentive to my needs/questions/requests Dr Bastian is very thorough! Thank you!


StarStarStarStarStar We are making good progress —    (Patient since Tue May 30 00:00:00 MDT 2017)

We are making good progress


StarStarStarStarStar Dr. Bastian has been so incredibly helpful and aware of my eye problems —    (Patient since Tue Oct 18 00:00:00 MDT 2016)

Dr. Bastian has been so incredibly helpful and aware of my eye problems. He diagnosed my problem so quickly, when four previous doctors had not been able to diminish my pain or redness, and he accurately diagnosed it the first time. I would recommend everyone to his services, as I felt very cared for, and in knowledgeable hands.


StarStarStarStarStar 5 —    (Patient since Fri Oct 14 00:00:00 MDT 2016)

Called with a problem and was appointed immediately. Can"t get much better than that. Thank you one and all for making that happen!Everyone is so professional and upbeat.


StarStarStarStarStar I was happy for decades with my [now retired] doctor, BUT was thankful to be referred to your... —    (Patient since Tue Aug 23 00:00:00 MDT 2016)

I was happy for decades with my [now retired] doctor, BUT was thankful to be referred to your office, as an eye 'condition' was found that i had no previous idea of. Dr. Bastian has monitored it regularly, is working to take care of my dry eye issues, & got me into wonderful contacts! I couldn't be more satisfied, and have recommended this office several times!


StarStarStarStarStar I appreciate Brad's conscientious approach and that he listens to concerns and preferences. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I appreciate Brad's conscientious approach and that he listens to concerns and preferences.


StarStarStarStarStar Great with Kids —    (Patient since Mon Nov 07 00:00:00 MST 2016)

Both my kids come here and they love it. I get my vision care done here as well and am very satisfied.


StarStarStarStarStar The price I was quoted for glasses was extremely high - $500 for progressive lenses, not including... —    (Patient since Sat Jan 01 00:00:00 MST 1)

The price I was quoted for glasses was extremely high - $500 for progressive lenses, not including the frame. When I expressed surprise, I was told that I could get almost identical lenses for $50 less. But that is still extremely high! I plan to get a quote from at least one other optical store before I order any glasses.


StarStarStarStarStar Thank you for the time we had with you yesterday —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

Thank you for the time we had with you yesterday. We are excited for Landons future with helping him. We look forward to working with you.


StarStarStarStarStar Dr Bastian is a wonderful addition to an already superb team —    (Patient since Wed Jan 04 00:00:00 MST 2017)

Dr Bastian is a wonderful addition to an already superb team. I have known Dr B since he started and have developed a deep respect for his diagnostic skills; so, was not too surprised that he chose an equally talented colleague to join the practice. Good work, folks,!


StarStarStarStarStar Shelley was a little coldly professional, but I got her to laugh a little before we were done!... —    (Patient since Thu Oct 13 00:00:00 MDT 2016)

Shelley was a little coldly professional, but I got her to laugh a little before we were done! Seriously though, she's great!


Reply

Hi Vernon, We are glad that she warmed up. We always want the experience to be top notch but in a relaxed fun atmosphere. Thank you for your comments.

StarStarStarStarStar Excellent service —    (Patient since Wed Nov 30 00:00:00 MST 2016)

I am here because of all the above service.


StarStarStarStarStar My visit with Dr. Bastian was beyond my expectations.  —    (Patient since Thu Jun 08 00:00:00 MDT 2017)

My visit with Dr. Bastian was beyond my expectations.


StarStarStarStarStar Excellent Experience —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

From check-in and examination to check-out, the staff at Dr. Bearden's office were phenomenal! Everyone was kind, professional, thorough, and efficient. I have complete confidence in my daughter's vision diagnose.


StarStarStarStarStar Your eyeglasses are awfully expensive with falling vision coverage —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

Your eyeglasses are awfully expensive with falling vision coverage. I'd have sport glasses but can't afford another $400-$500 for them. Otherwise great care and staff.


StarStarStarStarStar Rita Ihly —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

They listened, they understood, did an excellent overview of my eye health, and I felt welcome and appreciated. Excellent care, and recommended.


StarStarStarStarStar The office staff and technician were very friendly and helpful —    (Patient since Tue Feb 20 00:00:00 MST 2018)

The office staff and technician were very friendly and helpful. The doctor that I saw was exceptionally nice: He allowed me to borrow a pair of reading glasses to try out. I really appreciated his kind and professional gesture. I would like to buy one from the clinic but I want to see more reading glasses selection.


StarStarStarStarStar I could not be happier !........ —    (Patient since Fri Mar 24 00:00:00 MDT 2017)

I could not be happier !........


StarStarStarStarStar Not a thing. Each person I've met is warm, kind, and professional —    (Patient since Sat Jan 01 00:00:00 MST 1)

Not a thing. Each person I've met is warm, kind, and professional. I am very grateful for your service. Thank you.


StarStarStarStarStar A great visit to the eye doctor! —    (Patient since Thu Oct 22 00:00:00 MDT 2015)

I saw the newer doctor. Sorry I can't remember his name. I'm a creature of habit and do not like new doctors. I get extremely nervous. However, he was excellent; very observant, easy to talk with and thorough. I immediately felt at ease with him. Also, his assistant was extremely polite and kind. I'd never met her before, so I was,as usual, a tad skeptical. But she was as professional and helpful as she could possibly be. She even took the time to go over to the optical department and tell them that I wasn't interested in conservative glasses. I had a great experience!


StarStarStarStarStar As always was very professional yet friendly!!! —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

As always was very professional yet friendly!!!


StarStarStarStarStar I think dr Bearden provides above average care —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

I think dr Bearden provides above average care


StarStarStarStarStar It was nice to finally meet Dr. Amy.  —    (Patient since Mon Oct 03 00:00:00 MDT 2016)

It was nice to finally meet Dr. Amy.


StarStarStarStarStar Routine tests were initially performed on me unsuccessfully —    (Patient since Thu Oct 20 00:00:00 MDT 2016)

Routine tests were initially performed on me unsuccessfully. The test was then repeated by someone else more experienced which resulted in a point score. That point score was alarmingly high. I am confused whether this was a false positive, perhaps a botched test, or whether my conditions have worsened, despite my having zero symptoms. I am confused and am considered for the first time obtaining an opinion from another doctor. I'm also curious if anyone cares to actual read my serious concerns expressed here.


StarStarStarStarStar Dr. Amy Bearden is the best and her assitant too —    (Patient since Fri Sep 16 00:00:00 MDT 2016)

I love Dr. Amy Bearden!!! She is the most caring doctor. And made me feel better soo soon and very easy to talk to for very shy people like me😊Went home smiling and satisified with my best.


StarStarStarStarNo Star The drops Dr. Amy recommened were very expensive. I was given a sample at the office —    (Patient since Tue Aug 15 00:00:00 MDT 2017)

The drops Dr. Amy recommened were very expensive. I was given a sample at the office. Can I get some more for? I cannot afford $165.00 eye drops now.


StarStarStarStarStar After being dilated, it would have been difficult to be productive behind the computer at work for... —    (Patient since Fri Nov 04 00:00:00 MDT 2016)

After being dilated, it would have been difficult to be productive behind the computer at work for several hours. Dr Bastian provided me with a pair of reading glasses to borrow, making it possible to read up close. I thought this gesture went above and beyond what was required, but was appreciated very much!!


StarStarStarStarStar It would be nice if the chairs where a little more comfortable —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

It would be nice if the chairs where a little more comfortable. Other than that, I felt good about my visit.


StarStarStarStarStar Excellent service from everyone including reception, technician, and Dr —    (Patient since Thu Sep 29 00:00:00 MDT 2016)

Excellent service from everyone including reception, technician, and Dr. Bastian! Don't change anything, please!


StarStarStarStarStar Bearden Optometry —    (Patient since Tue Sep 06 00:00:00 MDT 2016)

It's a pleasure to meet staff that is knowledgeable, coordinated, friendly and articulate. Thank you.


StarStarStarStarStar no changes needed, services are great. thanks. —    (Patient since Wed Oct 26 00:00:00 MDT 2016)

no changes needed, services are great. thanks.


StarStarStarStarStar Dr. P. Bastian is why I will continue all future appointments —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. P. Bastian is why I will continue all future appointments. I have the utmost confidence in his abilities, and really find him really easy to confide in. Simply put, will remain a client as long as he's around. (Go Snohomish)


StarStarStarStarStar Best Vision Care —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

Great service. Very friendly staff. The office atmosphere is professional, yet welcoming as well. The best vision care I have ever had. Thanks!


StarStarStarStarStar Awesome office! —    (Patient since Mon Nov 14 00:00:00 MST 2016)

Everything was great. Dr Brad and the technicians work very well together. Brad is very thorough with his explanations and made sure I understood what the plan was. I will highly recommend this office to my friends and family.


StarStarStarStarStar Friendly staff, short wait time and Dr. Bastian seemed interested and caring. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Friendly staff, short wait time and Dr. Bastian seemed interested and caring.


StarStarStarStarStar I was referred to you and have not been disappointed in the least in this office's courtesy and... —    (Patient since Wed Sep 28 00:00:00 MDT 2016)

I was referred to you and have not been disappointed in the least by this office's courtesy and care.


StarStarStarStarNo Star Good —    (Patient since Sat Jan 01 00:00:00 MST 1)

My visits are always on time, informative and pleasant. The doctors I have seen have been willing to spend as much time as necessary to answer my questions courteously.


StarStarStarStarStar The automated phone call to schedule an appointment did not work well —    (Patient since Wed Oct 05 00:00:00 MDT 2016)

The automated phone call to schedule an appointment did not work well. I got cut off when trying to leave a message. Eventually received a postcard with an appointment time, but it seems to have been a couple of weeks later.


StarStarStarStarStar Very good initial visit —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

The doctors and staff were very friendly and helpful. They explained issues and procedures quite thoroughly.


StarStarStarStarStar so glad —    (Patient since Sat Jan 01 00:00:00 MST 1)

I came for a second opinion and was grateful for the attention, care and clarity which helped me to make decisions.


StarStarStarStarStar Everyone was very pleasent and kind —    (Patient since Fri Aug 19 00:00:00 MDT 2016)

Everyone was very pleasent and kind. The young lady who did all my stuff before I saw the doctor was wonderful! Excellent customer service.


StarNo StarNo StarNo StarNo Star While the doctor portion of the visit went well, my experience with the assistant who we... —    (Patient since Sat Jan 01 00:00:00 MST 1)

While the doctor portion of the visit went well, my experience with the assistant who we interfaced with the bulk of the time was absolutely unsatisfactory. First, the entire battery if tests took a few minutes under two hours. Any other pediatric appointment We've had has either been broken up into a series of appointments, or we've had ample warning that the appointment would be excessively long for a young child. Second, the assistant was repeatedly rude, seemingly impatient, and dismissive. At one point she told my son ' he'd survive' when he expressed he felt weird and nauseous from the eye drops. Likewise, out of the blue, not grouped with the other series of questions asked, she turned to me and asked if my son had ever been diagnosed HDHD--seeming to imply that she thought so: both unethical and far outside her diagnostic scope, and completely out of line. I was utterly put-off and upset by the overall quality of pediatric care, we will not be returning.


StarStarStarStarStar thanks . Everything was fine  —    (Patient since Sat Jan 01 00:00:00 MST 1)

thanks . Everything was fine . not sure what else people would like ? It was good for me ..


StarStarStarStarStar the very best —    (Patient since Tue Jan 17 00:00:00 MST 2017)

If you have children. The one and only place to take them for vision care is Dr. Bearden.


StarStarStarStarNo Star Was not clear where I was to check in when first entered building —    (Patient since Thu Sep 29 00:00:00 MDT 2016)

Was not clear where I was to check in when first entered building. Plus counter's height precluded seeing the seated reception staff. Disappointed in having to fill out paper forms, since had brought in a printout of the completed computerized form. If computer form not working out, then suggest making the paper forms available online, so one can print out and complete at home, where the requested information is readily available. Otherwise satisfied with how my appointment went and with the discussion of my vision status and follow up plan.


StarStarStarNo StarNo Star Do not understand why I wasn't given my glasses prescription so I could chose where I get my... —    (Patient since Wed Mar 01 00:00:00 MST 2017)

Do not understand why I wasn't given my glasses prescription so I could chose where I get my glasses. Felt like a bit of a bums rush to get frames and glasses from the attached location.


StarStarStarStarNo Star When I checked out, the receptionist had my file mixed up with someone elses —    (Patient since Wed Oct 26 00:00:00 MDT 2016)

When I checked out, the receptionist had my file mixed up with someone elses. She thought I had paid $70. co-pay for a special test. When she showed me the receipt I told her that it was not me. It was my first visit and I felt uneasy that my records might get mixed up in the office.


StarStarStarStarStar Doing well. Keep up the good work! —    (Patient since Thu Sep 15 00:00:00 MDT 2016)

Doing well. Keep up the good work!


StarStarStarStarStar I can't say enough positive about this practice; it's the best I've ever experienced —    (Patient since Wed Nov 09 00:00:00 MST 2016)

I can't say enough positive about this practice; it's the best I've ever experienced. The newest diagnostic tools and procedures are provided, and the doctors are extremely knowledgeable and thorough. My husband and I are absolutely keen on this practice!


StarStarStarStarStar My last visit was very pleasant and I felt and always do feel that my visits are time well spent. —    (Patient since Mon Aug 29 00:00:00 MDT 2016)

My last visit was very pleasant and I felt and always do feel that my visits are time well spent.


StarStarStarStarStar Service is friendly,on time and efficient.Thank you. —    (Patient since Mon Oct 31 00:00:00 MDT 2016)

Service is friendly,on time and efficient. Thank you.


StarStarStarStarStar I liked getting the email reminders. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I liked getting the email reminders.


StarStarStarStarStar Overwhelming time —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

It was obviously an overwhelming time for me and I certainly appreciated the support and care❤️


StarStarStarStarStar Shelly was so very patient as my daughter was struggling with learning how to put in/take out... —    (Patient since Mon Jan 16 00:00:00 MST 2017)

Shelly was so very patient as my daughter was struggling with learning how to put in/take out contacts. Please thank Shelly for her patience and pleasant manner.


StarStarStarStarStar The seating is not comfortable for those of us who have to consider arthritic backs —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

The seating is not comfortable for those of us who have to consider arthritic backs. The chairs are better than the seats by the window areas, but none is really comfortable for my husband and me. That's our only issue.


StarStarStarStarStar I received several email & text notices of the appointment several hours after the appointment. —    (Patient since Mon Nov 07 00:00:00 MST 2016)

I received several email & text notices of the appointment several hours after the appointment.


StarStarStarStarStar More explanation on contac options. —    (Patient since Fri Sep 02 00:00:00 MDT 2016)

More explanation on contac options.


StarStarStarStarNo Star September 2015 —    (Patient since Wed Aug 24 00:00:00 MDT 2016)

Dry eye recall. Confirmed condition is better than previous when "duct plugs" installed. Glad to hear that general eye health is better than previously seen. Hope the trend continues. Will return in three months and watching for vitreous sack pulling on small retina patch. Seems to me everything is being noted and recorded and potential problems are being evaluated.


StarStarStarStarStar Appointment of 09/04/15 —    (Patient since Thu Sep 29 00:00:00 MDT 2016)

Excellent service for an urgently scheduled appointment by my PCP. Thank you!


StarStarStarStarStar Glass frames are too expensive. Need an annual sale. —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

Glass frames are too expensive. Need an annual sale.


StarStarStarStarStar This was the best visit that I have had since we've been coming to your office for vision care —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

This was the best visit that I have had since we've been coming to your office for vision care. The 3 people behind the counter were all very welcoming, I promptly checked in,and took a seat for maybe 2 minutes (much improvement). I was then taken back to the exam room where by a very positive, energetic, friendly, and efficient lady that made me feel very comfortable and confident in the care that I was being given. When the doctor arrived he was extremely kind, professional and welcoming. Dr. Bastian was very personable, professional, thorough, and positive. I am looking forward to my next visit as things have greatly improved at your clinic.


StarStarStarStarStar The coffee is very good, thank you —    (Patient since Fri Sep 30 00:00:00 MDT 2016)

The coffee is very good, and appreciated thank you.


StarStarStarStarStar I wish that stuff we had to fill out at the time of visit could be emailed to us to complete and... —    (Patient since Thu Sep 01 00:00:00 MDT 2016)

I wish that stuff we had to fill out at the time of visit could be emailed to us to complete and return by email, mail, fax or bring with. I sometimes need to know how to spell a new med, etc.


StarStarStarStarStar Very warm and knowledgeable staff. —    (Patient since Wed Dec 21 00:00:00 MST 2016)

Thanks for answering questions and for such a friendly staff. It really does make a difference! Highly recommended!


StarStarStarStarStar Excellent —    (Patient since Tue Sep 20 00:00:00 MDT 2016)

Dr. Amy is very kind & gentle with children.


StarStarStarStarStar Lots of stimulation at the front desk —    (Patient since Sat Jan 01 00:00:00 MST 1)

Lots of stimulation at the front desk. With my poor hearing it was difficult to hear the receptionist(s). Not a big deal though....it's a busy clinic. No complaints, really. Dennis Littleton


StarStarStarStarStar Love you guys! Just referred someone today! :-) —    (Patient since Sat Jan 01 00:00:00 MST 1)

Love you guys! Just referred someone today! :-)


StarStarStarStarStar I thought that everyone that had interaction with Kale did a wonderful job —    (Patient since Wed Feb 01 00:00:00 MST 2017)

I thought that everyone that had interaction with Kale did a wonderful job. He felt comfortable coming in all by himself. There was a time when Kale was getting off some of his ADHD medication and we at home were having a hard time getting him to stick with the program and keeping up with the homework. I think that Kelly did a great job in noticing that and switching things up so that she could see what he was doing by having him use the computer. He really liked that. He said it was like playing video games. That made it fun for him. He seemed to want to work and get it done after that. Thanks for everyone that helped, especially Kelly!


StarStarStarStarStar I felt so incredibly cared for during my appointment —    (Patient since Tue Oct 18 00:00:00 MDT 2016)

I felt so incredibly cared for during my appointment. I came to the office so frustrated by other doctors hurried mannerisms and lack of apparent thoroughness in my examination, but I left Optometric Physicians Northwest with comfort, answers, and a plan. I would recommend their services to anyone.


StarStarStarStarStar As always I was treated very well and left with confidence that my eye care was in the best hands... —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

As always I was treated very well and left with confidence that my eye care was in the best hands possible.


StarStarStarStarStar Would like update on cost of services and cost of prescription. —    (Patient since Fri Aug 19 00:00:00 MDT 2016)

Would like update on cost of services and cost of prescription.


StarStarStarStarStar Dr. Beardon is very thorough and explains clearly his analysis. I appreciate that!  —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

Dr. Beardon is very thorough and explains clearly his analysis. I appreciate that!


StarStarStarStarStar I love my service and my Tech...she is the bomb!! —    (Patient since Wed Nov 16 00:00:00 MST 2016)

I love my service and my Tech...she is the bomb!!


StarStarStarNo StarNo Star Unusual for your ofice; felt a little hurried, busy clinic? Usually I am handed my RX, did not... —    (Patient since Thu Aug 18 00:00:00 MDT 2016)

Unusual for your ofice; felt a little hurried, busy clinic? Usually I am handed my RX, did not realize until after I left I was not given one. Also not offered assistance with frames and lens benefit for this year, not that one can do anything with dilated eyes!


StarStarStarStarStar Amazing! —    (Patient since Sat Jan 01 00:00:00 MST 1)

My college- aged daughter has gone to this clinic twice for eye issues related to her contacts and over wearing them and studying etc. The clinic has been so helpful and responsive both times! I highly recommend this practice! They checked her eyes out thoroughly and prescribed care that took care of the problems! Efficient and friendly front desk and knowledgable physicians that really care! Can't ask for more!


StarStarStarStarStar My appointment was with Dr. Brad Bearden. He was very helpful and knowledgeable. —    (Patient since Tue Sep 06 00:00:00 MDT 2016)

My appointment was with Dr. Brad Bearden. He was very helpful and knowledgeable.


StarStarStarStarStar Everything was great, a bit of confusion at the front however, all was good, and I appreciate the... —    (Patient since Tue Jan 17 00:00:00 MST 2017)

Everything was great, a bit of confusion at the front however, all was good, and I appreciate the friendliness of everyone at the office. Thank you!


StarStarStarStarStar enjoy everyone at your office, a pleasure to visit with excellent care, thanks —    (Patient since Mon Jan 16 00:00:00 MST 2017)

enjoy everyone at your office, a pleasure to visit with excellent care, thanks


StarStarStarStarStar I was there for a compmaint of a weepy eye —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was there for a compmaint of a weepy eye. But rather than explain to me, the various causes or reasons for this symptom, the Dr tended to speak only at her Assistant and not to me. My contacts got ruined and more effort seemed to be made at obtaining old records than my current situation. Furthermore, the rx prescribed is not something that I can even begin to fit into my busy schedule. There's NO WAY I have time to remove my contacts 4 times a day to apply drops to my eye! I have a 3 year old who demands constant attention. I will instead be coping with my weepy eye it seems


StarStarStarStarStar My daughter has now started reading again after five weeks of vision therapy. —    (Patient since Wed May 24 00:00:00 MDT 2017)

My daughter has now started reading again after five weeks of vision therapy.


StarStarStarStarStar Meg J. Jacobson —    (Patient since Tue Aug 23 00:00:00 MDT 2016)

Brad was wonderful, but I miss Ken.


StarStarStarStarStar Dr. Beardon —    (Patient since Tue Jan 31 00:00:00 MST 2017)

Dr. Beardon and every one of the staff members have always been excellent as they are highly knowledgeable in there field and keep encouraging me in good things in life. Sincere thanks to Dr. Beardon.


StarStarStarStarStar This was a vision therapy appointment. Kelli is wonderful!!!! —    (Patient since Thu Aug 25 00:00:00 MDT 2016)

This was a vision therapy appointment. Kelli is wonderful!!!!


StarStarStarStarStar Wonderful experience from start to finish.  —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

Wonderful experience from start to finish.


StarStarStarStarStar Three generations in our family see Dr —    (Patient since Tue Oct 25 00:00:00 MDT 2016)

Three generations in our family see Dr. Brad Bearden, and some of the members are from out of state. I think our actions speak for themselves. Many thanks for the excellent service we get, along with the great effort to accommodate our needs in regard to scheduling visits for our son and granddaughter who live in California.


StarStarStarNo StarNo Star The staff was very friendly, the office nice and fun to wait in —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff was very friendly, the office nice and fun to wait in. THere was a coupon attached to our prescription that I wasn't alerted to that made anotherwise out of price range eye drop affordable, but it took a few phone calls to sort that out. I was supposed to have been told about it at check out. I am not sure how I feel about the whole experience yet. We were given things to buy which became pricey, and I can see that there is a very strong bias toward vision therapy, which I think could be great, but also could be crazy expensive and not necessarily for everyone. I should write another review after I've used the treatment recommended for a while and see if it works.


StarStarStarStarStar Top Quality Service & Care —    (Patient since Wed Nov 09 00:00:00 MST 2016)

Optometric Physicians Northwest provides excellent vision care and service. Quality of vision and patient understanding is their goal, and in the many years Dr. Brad Bearden has gotten us through cataract, diabetic retinopathy and other visual issues. He is especially knowledgeable and thorough, and the whole OPN team is ell-qualified, capable and professional. We recommend them unconditionally.


StarStarStarStarStar Everyone was really nice & helpful except the office manager. She was rather rude, again. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone was really nice & helpful except the office manager. She was rather rude, again.


Reply

I would love to hear more about this negative interaction. Please call and ask to speak directly to me (Amy Bearden OD) and I would be happy to hear your thoughts. I am so glad to hear it was a positive interaction with our other staff members but take it very seriously when any member of our team may not have treated our patients with kindness and respect. I thank you for the feedback!

StarStarStarNo StarNo Star No one ever answers the phone when I call —    (Patient since Wed Sep 21 00:00:00 MDT 2016)

No one ever answers the phone when I call. Its inconvenient to me, as I usually cannot answer the phone if/when I'm called back. On 3 separate occasions, I've tried calling (two or more times) and have not reached anyone, and and after leaving a message, call was not returned for 4-5 hours or was not returned at all. I'm afraid I will have to switch doctors, though I was quite happy with the actual interactions with doctors, because I need to be able reach someone to schedule appointments, ask questions and order contacts.


StarStarStarStarStar I really like Dr. Bastion! He does a great job! —    (Patient since Wed Nov 02 00:00:00 MDT 2016)

I really like Dr. Bastion! He does a great job!


StarStarStarStarStar I really like what you do. —    (Patient since Fri Feb 24 00:00:00 MST 2017)

I really do like your office and the people that work there thanke for what you do.


StarStarStarStarStar Appointments  —    (Patient since Fri Nov 18 00:00:00 MST 2016)

I really appreciate the quality of service I received. Thank you. Karen Thompson


StarStarStarStarStar I think more people need to know what you do, I had no idea that there were that many test that... —    (Patient since Tue May 30 00:00:00 MDT 2017)

I think more people need to know what you do, I had no idea that there were that many test that could be done and nobody could tell me why I am so dizzy and have such bad headaches, until I saw Dr Bastien, he is the first to give me real hope of getting better


StarStarStarStarStar  —    (Patient since Thu May 18 00:00:00 MDT 2017)

This was one of the first visits that there was very little waiting. That was very nice. I was one of the first appts though.


StarStarStarStarStar My visit went smoothly as always - the prompt attention, caring approach, and the personal touch —    (Patient since Mon Sep 12 00:00:00 MDT 2016)

My visit went smoothly as always - the prompt attention, caring approach, and the personal touch. I feel that my vision health is in very good hand.


StarStarStarStarStar No changes; excellent care!! —    (Patient since Sat Jan 01 00:00:00 MST 1)

No changes; excellent care!!


StarStarStarStarNo Star Competent and Complete —    (Patient since Sat Jan 01 00:00:00 MST 1)

Well received and thorough exams.


StarStarStarStarStar 2015 —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff is very friendly and knowlegable. Scheduling an appointment is always convenient. I refer people all the time that need optical care.


StarStarStarStarStar Every time I've come to your office it has been an exceptional experience —    (Patient since Sat Jan 01 00:00:00 MST 1)

Every time I've come to your office it has been an exceptional experience. Explanations are thorough, educational, and all of your staff instill confidence in me that I am getting the best treatment and care. I would recommend Optometric Physicians Northwest to anyone seeking a new doctor.


StarStarStarStarStar Recommendation  —    (Patient since Mon Jul 10 00:00:00 MDT 2017)

Both Dr. Bastian and Tech Michelle were very personable, thorough, and professional, answering all my questions clearly in understandable terms. Ally (for ordering new prescription sunglasses) was helpful and professional also was. Best, Joel Brossard


StarStarStarStarStar Your practice met my needs for years .. —    (Patient since Thu Jan 18 00:00:00 MST 2018)

Your practice met my needs for years ... and as I age and my care needs change, you are there every step of the way. Thanks.


StarStarStarStarNo Star good job —    (Patient since Wed Oct 26 00:00:00 MDT 2016)

as usual, everything went well.


StarStarStarNo StarNo Star The only con would be that my son's appointment for the first time was coded under vision... —    (Patient since Thu Aug 25 00:00:00 MDT 2016)

The only con would be that my son's appointment for the first time was coded under vision insurance. I did not know that and I have vision insurance for him. They mentioned after I received my bill how my insurance is like that. It would be really helpful next time if they suggested this and asked if we had vision insurance.This could help other families with a lot of frustration.


StarStarStarStarStar Your's is an exceptional group I was lucky enough to hook up with 11 yrs ago! My respect and... —    (Patient since Wed Jan 04 00:00:00 MST 2017)

Your's is an exceptional group I was lucky enough to hook up with 11 yrs ago! My respect and admiration grows with each visit, Amy. I was thoroughly pleased to meet your new colleague. Continue the good work. We need and will in the near future have you for lunch and pool time for the kids! Kindest Regards, Marshall D.


StarStarStarStarStar a prime asset of your service is the genuine concern that prevails in the actions of Dr Bearden... —    (Patient since Wed Nov 30 00:00:00 MST 2016)

a prime asset of your service is the genuine concern that prevails in the actions of Dr Bearden whose dedication is notewodoes not reflectrthy NB...My rating very good does not reflect any shortcoming I like to have the "Excellent" option in case needed for some extraordinary useage....Doug Lomas.


StarStarNo StarNo StarNo Star My time with Bearden was fine; however, he is treating me for a condition that requires re-checks —    (Patient since Wed Aug 24 00:00:00 MDT 2016)

My time with Bearden was fine; however, he is treating me for a condition that requires re-checks. The first recheck was to happen in 2 months--but it took nearly three months to get an appointment. I waited. At the most recent visit, he asked me to come back in 30 days and as I was leaving I tried to make that appointment. Dr. Bearden is booked until September. I now have to see someone I've never met. It is difficult to establish a trust relationship with I am unable to see the same doctor. I am not at all happy. I need to decide if I want to trust me eyes to a clinic that is over-booked and clearly over-burdened. I can't be the only person with this problem.


StarStarStarStarStar 5 minutes or less wait time to be seen  —    (Patient since Sat Jan 01 00:00:00 MST 1)

5 minutes or less wait time to be seen


StarStarStarStarStar Loved Dr. Amy but had a hard time with the lady screening before we got to talk to Dr. Amy —    (Patient since Sat Jan 01 00:00:00 MST 1)

Loved Dr. Amy but had a hard time with the lady screening before we got to talk to Dr. Amy. She wasn't very friendly.


StarStarStarNo StarNo Star Wasn't clear on appointment goals —    (Patient since Fri Sep 01 00:00:00 MDT 2017)

I was under the impression I was just coming in for a check-up, but was charged for a contact lens eval. I called and the nurses are looking into it for me. Otherwise my visit was very good!


StarStarStarStarStar Keep up with the great work!! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Keep up with the great work!!


StarStarStarStarStar This clinic provides everything I need or could imagine.  —    (Patient since Wed Jun 21 00:00:00 MDT 2017)

This clinic provides everything I need or could imagine.


StarStarStarStarStar Treatment options clearly explained, very appreciative of the details provided and visuals... —    (Patient since Tue Jun 27 00:00:00 MDT 2017)

Treatment options clearly explained, very appreciative of the details provided and visuals employed.


StarStarStarStarStar I think you are great!!!! —    (Patient since Fri Oct 21 00:00:00 MDT 2016)

I think you are great!!!!


StarStarStarStarStar Cured! —    (Patient since Mon Dec 12 00:00:00 MST 2016)

After being told by an eye doctor that I could never wear contacts again Dr Phil Bastian explained a couple options and had me wearing contacts by the appointment's end. His knowledge was far greater than my previous eye doctor and the entire staff was fantastic. Thanks for getting great contacts in my eyes so I can slap sunglasses on for this great weather!


StarStarStarStarStar I thought it was a little odd that it was my understanding that the reason for the follow-up... —    (Patient since Tue Aug 16 00:00:00 MDT 2016)

I thought it was a little odd that it was my understanding that the reason for the follow-up appointment was to recheck my eyes for possible issues with Glaucoma however the appointment became about dry eyes (which I also mentioned) and although I was happy to discuss this issue as the appointment came to an end I needed to remind and question the Glaucoma issue. This was then checked and I was given the happy news that it was no longer a concern. The visit was a good experience, and I'm sure that I just distracted everyone with my questions about the dry eyes.


StarStarStarStarStar I was one of four eye emergencies before 8 a.m. on Monday, June 8 —    (Patient since Mon Aug 22 00:00:00 MDT 2016)

I was one of four eye emergencies before 8 a.m. on Monday, June 8. Dr Amy Bearden was the only physician on staff that morning. They handled it like champs! I didn't feel the wait was excessive, so happy I was that they could squeeze me without an appointment. Yet Dr. Amy and the entire staff went out of their way to explain everything to me, meet my needs and discuss options. I would recommend this company to everyone! Even my cousins, who live 60 miles away....I tell them it would be worth the drive! Kudos and keep up the great work.


Reply

Thank you for your kind words. We are always happy to work in our emergencies and I am so happy to have earned your confidence:)

StarStarStarNo StarNo Star My eye that is all red wasn't addressed. —    (Patient since Mon Oct 10 00:00:00 MDT 2016)

My eye that is all red wasn't addressed.. Didn't appreciate this Wahl lady calling me and telling me I will be at an appointment to see her on Oct . 6th. I make the appointments, she doesn't tell me that I will be there. Very arrogant. Dr.Bearden was very nice, but the problem I was there for wasn't addressed. Won't go back.


StarStarStarStarStar I love Dr. Beardon, he's great! —    (Patient since Mon Oct 31 00:00:00 MDT 2016)

I love Dr. Beardon, he's great!


StarStarStarStarStar Dr. Phil did an excellent job explaining everything —    (Patient since Tue Apr 04 00:00:00 MDT 2017)

Dr. Phil did an excellent job explaining everything. Even a follow up call when I left a message regarding a question I had. Thanks!


StarStarStarStarStar make the appts more affordable for people with no insurance! —    (Patient since Mon Jun 26 00:00:00 MDT 2017)

make the appts more affordable for people with no insurance!


StarStarStarStarStar If you want to keep your eyes healthy well into old age, see Amy! —    (Patient since Wed Mar 29 00:00:00 MDT 2017)

Amy explained my dry-eye program exceptionally well. She is the best, most thorough optometrist I have ever seen. So good, in fact, I have sent three family members to her!


StarStarNo StarNo StarNo Star We saw many different people —    (Patient since Thu Aug 25 00:00:00 MDT 2016)

We saw many different people. I have gone to practices before that the physician just does the exam and my son tends to do better with less change of hands. Overall they were nice and professional, but would rather have gone to Seattle for the less change of hands.


StarStarStarStarStar I am very pleased with the staff and excellent care I get. —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

I am very pleased with the staff and excellent care I get.


StarStarStarStarStar I felt welcomed, informed, and accommodated. Thank you!  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I felt welcomed, informed, and accommodated. Thank you!


StarStarStarStarStar Doc Bastian is the best. Caring and thorough, my eyes feel better already. —    (Patient since Wed Oct 04 00:00:00 MDT 2017)

Doc Bastian is the best. Caring and thorough, my eyes feel better already.


StarStarStarStarStar Everything was great, nothing to change. —    (Patient since Thu Mar 30 00:00:00 MDT 2017)

Everything was great, nothing to change.


StarStarStarStarStar Already just referred my husband! —    (Patient since Tue Apr 11 00:00:00 MDT 2017)

Already just referred my husband!


StarStarStarStarStar Is there a way to "pre-view" lenses that are recommended, eg, in my case, the OFFICE LENS - I... —    (Patient since Thu Aug 25 00:00:00 MDT 2016)

Is there a way to "pre-view" lenses that are recommended, eg, in my case, the OFFICE LENS - I believe it was called.


StarStarStarStarStar Dr. Basian —    (Patient since Tue Aug 23 00:00:00 MDT 2016)

Dr. Bastian has found a 'freckle' on the back of my eye that [may have been there] for years? I have SO appreciated his regular check-ups to monitor this. So far, so good-the mass hasn't changed since he noticed it, but i am thankful for the thoroughness of his exams, the professionalism of *everyone in the office. I have, indeed, referred NWO to others (my sister, Jill Thompson, referred you to me, and now my daughter is a patient, as well...)


StarStarStarStarStar Always friendly and professional —    (Patient since Tue May 30 00:00:00 MDT 2017)

Always friendly and professional. I have referred people to this office and will continue to do so. Great people, great experience!


StarStarStarStarStar My experience has always been great when I come. Everyone was friendly and efficient —    (Patient since Mon Oct 09 00:00:00 MDT 2017)

My experience has always been great when I come. Everyone was friendly and efficient. I have been recommending this office since my first appointment in 2008 and I happy the customer service hasn't changed.


StarStarStarStarStar Way more in depth than where I previously went, felt more educated about my eye health —    (Patient since Fri Dec 16 00:00:00 MST 2016)

Way more in depth than where I previously went, felt more educated about my eye health


StarStarStarStarStar Excellent, competent, friendly care providedby Brad —    (Patient since Thu Dec 15 00:00:00 MST 2016)

Excellent, competent, friendly care provided by Brad


StarStarStarStarStar Dr. Bearden and each member of the staff are exceptionally friendly, helpful, and "real people" —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

Dr. Bearden and each member of the staff are exceptionally friendly, helpful, and "real people". I have always felt attended to, comfortable, informed, and confident in their abilities.


StarStarStarStarStar I have been seeing Dr. Bearden for a long time and have recommended him —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have been seeing Dr. Bearden for a long time and have recommended him. But in the last couple years I have begun to notice that there is a non-ending barrage of tests always needing to be done. Co-pays alone for the constant having another appointment are mounting up for me and then test after test which some of isn't paid by insurance is affecting my financial living. I do like Dr. Bearden and the staff is wonderful but I may have to make a serious change.


StarStarStarStarStar I am very happy with the service Dr. Bearden has provided. —    (Patient since Wed Aug 24 00:00:00 MDT 2016)

I am very happy with the service Dr. Bearden has provided.


StarStarStarStarStar Outstanding Service —    (Patient since Sat Jan 01 00:00:00 MST 1)

I would like to express my sincere appreciation for the outstanding service provided by Dr. Bastian. He was highly professional, knowledgeable, and courteous. During my eye exam, he was very thorough and really took the time to answer all my questions. Kudos for a job well done!


StarStarStarStarStar The answering machine menu is long and it does not offer the possibility of talking with a person... —    (Patient since Tue Oct 25 00:00:00 MDT 2016)

The answering machine menu is long and it does not offer the possibility of talking with a person about a problem that is not listed in the menu. That could be improved.


Reply

Thank you for your feedback. I will review the phone tree to further explore if I can make it more obvious in how to reach a real human because I agree, this is frustrating when not obvious. You can press option 2 to speak to front desk just for your reference and this will bring you directly to a real person. We really went back and forth about an automated service but in the end, the phone was answered when it goes through this directive phone tree.

StarStarStarStarStar after 20 years of being a patient here, I have had the usual exceptional service from everybody in... —    (Patient since Thu Mar 16 00:00:00 MDT 2017)

after 20 years of being a patient here, I have had the usual exceptional service from everybody in the office. Thank you for making it as easy as possible for me.


StarStarStarStarNo Star We need more outreach and education into the community  —    (Patient since Fri Mar 31 00:00:00 MDT 2017)

We need more outreach and education into the community


StarStarStarStarStar Appt on Mon. April 20 —    (Patient since Tue Nov 08 00:00:00 MST 2016)

You have pleasant and knowledgable team. There is always an upbeat feeling in the air, always offer beverage choices, and when in Exam room they ask if I want anything while waiting. Your remodel really made it look trendy as well as functional. Dr. Brad always engaging and reassuring.


StarStarStarStarStar 5 stars —    (Patient since Wed Sep 07 00:00:00 MDT 2016)

Visits to Dr Bearden's office are always a pleasure.


StarStarStarStarStar I appreciate the Saturday appointment since I live in Blaine, but work in Canada during the week. —    (Patient since Fri Aug 26 00:00:00 MDT 2016)

I appreciate the Saturday appointment since I live in Blaine, but work in Canada during the week.